DATASHEET

Service Management Solution Plans
As you develop and manage services for employees
and core business processes both inside and outside
IT, disruptive changes are creating massive newchallenges for your organization. These include thegrowth of remote work models, the emergence of AI
and the ongoing move to the cloud.
The pressure is growing to move from manual,siloed service provisioning to automated andintegrated workflows, as well as to fully autonomous,
intelligence-driven secure service management for
the enterprise. Wherever your organization is in thisevolutionary process, Ivanti provides flexible service
management options designed to meet your needs
and to scale as you grow.

www.ivanti.com/solutions/service-management/pricing

Solution Packages
ITSM Professional

ITSM Enterprise

ITSM Premium

ITSM Enterprise Premium

For the team that needs modern

For the organization that wants to

For the business that wants to

For the enterprise that is readyand best-in-class IT service

extend service management best

take their ITSM operations into theto deliver intelligent service

management, asset management,

practices to other departments.

future with machine learning andmanagement across theautomation.

organization.

and discovery capability.
Provide core IT service and asset

Support critical strategic

Modernize service delivery

Deliver the complete solution

management capability acrossprocesses; extend service

and drive enhanced employee

for the connected, intelligent

the business.

management to non-IT workflows.

experiences with intelligent

enterprise.

service management.

Key Capabilities
Service delivery
Incident management
Change management
Request management
Event management
Configuration management
Knowledge management
Service level management
Runbook automation
Reporting / dashboards

Key Capabilities

Key Capabilities

All the core service and asset

All the core service and asset

management capabilities included

management capabilities included

in ITSM Professional, plus:

in ITSM Professional, plus:

HR service management

AI-guided ITSM

Facilities service management

Proactive service management

Project and portfolio
management (PPM)
Governance, risk and compliance(GRC)
Security operations management

Preventative service
management
Digital experience management(DEX)

Key Capabilities
All the core service and asset
management capabilities included
in ITSM Professional
All the critical strategic
processes and service support for
non-IT workflows provided in ITSMEnterprise
All the intelligent automation,
service delivery and digital
experience management (DEX)
capabilities provided in ITSM
Premium

Self-service / omnichannel / mobile
IT asset management
Asset discovery
Spend optimization

Service Management Solution Plans | DATASHEET2ITSM Professional
If your organization is focused on building out your core
IT service management capability, ITSM Professional
is the right solution package for you. With ITSM
Professional, your team can manage service delivery toachieve key outcomes, including:■ Aligning with industry best practices / ITIL

processes.
■ Providing visibility of all assets.
■ Delivering self-service and knowledge

management.
■ Optimizing software and hardware assets.

■ Eliminate costly manual processes while making

information that automatically feeds configuration

operations more efficient, compliant and securemanagement and asset management databases,

with automated workflows.

and comprehensive service maps.

■ Monitor service delivery, quality and commitmentswith role-based dashboards that provide the real-

have a single source of truth across the enterprisetime information, flexibility and tools needed toin minutes.

configure reports easily through a drag-and-drop
interface.
■ Get a single point of view of operational, financial

and productivity metrics with out-of-the-box
dashboards and reports to help you monitor andanalyze how well you’re meeting performance andbusiness goals.
■ Make better and more informed decisions about

The ITSM Professional solution package includes the

your IT landscape with additional inventory andfollowing core modules:

asset data dashboards.

■ Core ITSM
■ Discovery■ Asset Management■ Software Spend IntelligenceCore ITSM■ Deliver a truly omnichannel experience thatelevates the employee experience with built-in chatand self-service capabilities.

Discovery
Ivanti’s Discovery module delivers accurate andactionable asset information in minutes. With Discovery

Ivanti’s core ITSM module provides enterprise-

you can easily determine what users and endpoints

capable, end-to-end service management capabilities

connect to the network, when they connect and what

throughout the service delivery lifecycle, from request

software is installed on them.

capture to remediation.

■ Gain real-time asset visibility with active and■ Built on industry standards with 11 ITIL 4-certified

passive scanning and third-party connectors.

practices, Ivanti ITSM is designed to expand as■ Get actionable insights with normalized hardware

your needs increase.

■ Easily connect multiple data sources and finallyand software inventory data, software usage

Asset Management
Ivanti’s ITAM module consolidates your IT asset data
and lets you track, configure, optimize and strategicallymanage your assets through their full lifecycle.
■ Define and follow your own workflows or implement

out-of-the-box processes with a configurable
design.
■ Get up-to-date asset information, easy request

management and improved service delivery withan asset repository that easily integrates with yourservice management CMDB.

Spend Intelligence
Ivanti’s Spend Intelligence module enables instantinsights into your software landscape and application
spend for on-prem, cloud and edge environments.
■ Improve operational speed, asset visibility andutilization while cutting costs.
■ Get a detailed analysis within minutes, presented inengaging dashboards of your licenses, purchases
and instances so you can more effectively track
your purchase history, upcoming license renewals,
contract expirations and ongoing spend.

Service Management Solution Plans | DATASHEET3

ITSM Enterprise
If your organization needs to enhance cross-functional
communication, reduce redundancies and promote a
unified approach to service delivery, you are ready to
begin moving to true Enterprise Service Management.
With ITSM Enterprise, your team can manage service
delivery to achieve key outcomes, including:■ Support for core service management workflows

outside of IT.
■ Support for core strategic processes to enableenhanced service management.
■ A common service management experience

across the enterprise.
■ Efficient operations from a common database ofshared services / configuration items.
The ITSM Enterprise solution package includes all
the capabilities provided in the ITSM Professional
package, plus the following modules:■ Human Resources (HR) Service Management■ Facilities Service Management■ Project and Portfolio Management (PPM)■ Governance, Risk and Compliance (GRC)■ Security Operations Management

HR Service Management
Streamline and automate your HR service delivery withefficient case management, onboarding, self-service
and back-to-work management that support a moreproductive employee experience with HR Service
Management.

■ Streamline the request process with anomnichannel self-service portal. Increase
productivity and drive down overhead withwork order management and recurring
maintenance tools.
■ Analyze project costs, operational performanceand more with robust reporting tools.
■ Gain in-depth, actionable HR and employee

insights using built-in analytics and reporting.
■ Elevate HR service delivery while lowering

operational costs. Increase employee
satisfaction and productivity with on-demand
self-service assistance.
■ Provide a consistent, integrated service

management experience for employees, managed
by the same configuration database as ITSM.
With HR Service Management, your HR team can makethe move to advanced service delivery.

Facilities Service Management
Meet the needs of your business by automating
workflows related to day-to-day work orders, work
assignments, maintenance tasks and facilities-related
projects with Facilities Service Management.
■ Automate workflows with pre-configured tools

tailored to facilities’ everyday needs.

■ Optimize operations from anywhere and anytime

via a mobile app, web browser and printouts ande-mail that are tracked in the system.

Project and Portfolio Management
Take the guesswork out of project execution so
you can create a predictable project delivery
machine that delivers results on time, under-budget
and organization-wide with Project and Portfolio
Management.
■ Automate workflows with collaboration tools toincrease productivity.
■ Align corporate strategy with project plans andbudgets using cross-portfolio views and control.
■ Right-size resources and optimize project delivery.
■ Analyze project costs and related factors withrobust reporting tools and dashboards.
■ Shorten time-to-value for rapid innovation

throughout the business.

Service Management Solution Plans | DATASHEET

4

Governance, Risk and Compliance

Security Operations Management

Unify your GRC management so all authority

Seamlessly integrate across the Ivanti Neurons

documents, citations, controls and risks are tracked

platform and use the tools already in place within a single system — simply — with Governance, Risk

Security Operations Management, built upon theand Compliance:industry-leading Ivanti Neurons for ITSM and■ Centralize regulatory documentation into a single

system for quick and easy mapping of citations tosecurity and compliance controls.
■ Align regulatory requirements such as HIPAA,

NERC-CIP, SOX, GDPR and others with security

ITAM environment.
■ Gain a central place to track remediation activities

across Service Management, Operation andDevelopment, linked within the CMDB.
■ Create security events as security incidents

best-practice frameworks such as ISO 270001,

that follow best practice change management

NIST 800-53, CMMC and others to eliminate

processes to track and manage the entire security

duplication and improve visibility into governanceincident lifecycle, from investigation

status.
■ Manage risk proactively to minimize thechance of a security breach, ransomware
attack or data theft.

to remediation.
■ Log, track and manage remediation ofvulnerabilities classified and prioritized for you.
■ Truly integrate Security Operations Managementwith the ability to bring in events from criticalsecurity solutions or within the Ivanti platformusing REST APIs and out-of-the-box integrations.
■ Log vulnerabilities and security events within thesoftware development process.
■ Gain visibility of events, across Risk, CIs andTypes to clearly see the status and remediation
activities with configuration dashboards.

Service Management Solution Plans | DATASHEET5ITSM Premium
If your organization is looking to broaden its shift-leftstrategy to include intelligent automation for proactive,
preventative and automated management of incidents
and requests, you’re ready for the capabilities includedin the ITSM Premium solution package. With ITSM
Premium, your organization can manage service
delivery to achieve key outcomes, including:■ AI-guided ITSM.
■ Automated, proactive service management.

Workspace Management

Digital Experience

Get a real-time, 360-degree view of devices,

Improve the digital employee experience easily

users, applications and services withand with confidence by utilizing the devices andIvanti Neurons Workspace.

applications already in use with Ivanti Neurons for■ Give first-line analysts the information they needto resolve issues previously escalated

Track, measure and optimize your employees’ digitalto specialists.

experience to improve productivity, security and■ Drill down with user- and device-level views togreater productivity.

Healing■ Self-healing.

With Ivanti Neurons for Healing, take troubleshooting■ Digital experience (DEX) management.

off your agenda with automatic detection, diagnosing,

the capabilities provided in the ITSM Professional
package, plus the following modules:■ Workspace Management■ Healing

employee retention.

cut complexity for faster end-user resolutions and■ Automated, preventative service management.

The ITSM Premium solution package includes all

Digital Experience.

healing and ticket classification of endpoint andsecurity issues.
Automate routine tasks to pave the way to a truly selfhealing environment, reducing time and costs while
improving the employee experience.

■ Digital Experience

Service Management Solution Plans | DATASHEET6

ITSM Enterprise Premium
If your organization needs to extend service
management beyond IT while implementing deliveryof intelligent automation for service delivery acrossthe enterprise, you’re ready for the ITSM PremiumEnterprise solution package – the complete solution
for the connected, intelligent enterprise. With ITSM
Premium Enterprise, your organization can manage
service delivery to achieve key outcomes, including:■ Core support for IT service management.
■ Service management for non-IT workflows.
■ Support for core strategic processes.
■ Automated, intelligent service management.
■ Digital experience (DEX) management.

The ITSM Enterprise Premium solution
package includes:■ All the core service and asset management

capabilities included in ITSM Professional.
■ All the critical strategic processes and service

support for non-IT workflows provided in
ITSM Enterprise.
■ All the intelligent automation, service delivery anddigital experience management (DEX) capabilities
provided in ITSM Premium.

Core ITSM

Discovery

Ivanti’s core ITSM module provides enterprise-

Ivanti’s Discovery module delivers accurate andcapable, end-to-end service management capabilities

actionable asset information in minutes. Withthroughout the service delivery lifecycle, from request

Discovery you can easily determine what users andcapture to remediation.

endpoints connect to the network, when they connect■ Built on industry standards with 11 ITIL 4-certified

practices, Ivanti ITSM is designed to expand as
your needs increase.
■ Eliminate costly manual processes while making

and what software is installed on them.
■ Gain real-time asset visibility with active andpassive scanning and third-party connectors.
■ Get actionable insights with normalized hardware

operations more efficient, compliant and secureand software inventory data, software usage

with automated workflows.

information that automatically feeds configuration■ Monitor service delivery, quality and commitmentswith role-based dashboards that provide the realtime information, flexibility and tools needed to

management and asset management databases,
and comprehensive service maps.
■ Easily connect multiple data sources and finallyconfigure reports easily through a drag-and-drop

have a single source of truth across the enterpriseinterface.

in minutes.

■ Get a single point of view of operational, financial

and productivity metrics with out-of-the-box
dashboards and reports to help you monitor andanalyze how well you’re meeting performance andbusiness goals.
■ Make better and more informed decisions about

your IT landscape with additional inventory andasset data dashboards.
■ Deliver a truly omnichannel experience that

Asset Management
Ivanti’s ITAM module consolidates your IT asset
data and lets you track, configure, optimize andstrategically manage your assets through theirfull lifecycle.
■ Define and follow your own workflows or

implement out-of-the-box processes with aconfigurable design.

elevates the employee experience with built-in
chat and self-service capabilities.

Service Management Solution Plans | DATASHEET7

■ Get up-to-date asset information, easy request■ Provide a consistent, integrated service

management and improved service delivery withmanagement experience for employees, managed

an asset repository that easily integrates withby the same configuration database as ITSM.

your service management CMDB.

With HR Service Management, your HR team can makeSpend Intelligencethe move to advanced service delivery.

Ivanti’s Spend Intelligence module enables instant

Facilities Service Management

insights into your software landscape and application
spend for on-prem, cloud and edge environments.
■ Improve operational speed, asset visibility andutilization while cutting costs.
■ Get a detailed analysis within minutes, presented

in engaging dashboards of your licenses,
purchases and instances so you can more
effectively track your purchase history, upcoming
license renewals, contract expirations andongoing spend.

HR Service Management
Streamline and automate your HR service delivery withefficient case management, onboarding, self-service

Meet the needs of your business by automating
workflows related to day-to-day work orders, work
assignments, maintenance tasks and facilities-related
projects with Facilities Service Management.
■ Automate workflows with pre-configured tools

tailored to facilities’ everyday needs.
■ Streamline the request process with anomnichannel self-service portal. Increase
productivity and drive down overhead
with work order management and recurring
maintenance tools.
■ Analyze project costs, operational performanceand more with robust reporting tools.

and back-to-work management that support a■ Optimize operations from anywhere and anytime

more productive employee experience with HR

via a mobile app, web browser and printouts andService Management.

e-mail that are tracked in the system.

■ Gain in-depth, actionable HR and employee

insights using built-in analytics and reporting.
■ Elevate HR service delivery while lowering

Project and Portfolio Management
Take the guesswork out of project execution so
you can create a predictable project delivery

operational costs. Increase employee

machine that delivers results on time, under-budget

satisfaction and productivity with on-demandand organization-wide with Project and Portfolio

self-service assistance.

Management.

■ Automate workflows with collaboration tools toincrease productivity.
■ Align corporate strategy with project plans andbudgets using cross-portfolio views and control.
■ Right-size resources and optimize project delivery.
■ Analyze project costs and related factors withrobust reporting tools and dashboards.
■ Shorten time-to-value for rapid innovation

throughout the business.

Governance, Risk and Compliance
Unify your GRC management so all authority
documents, citations, controls and risks are tracked
in a single system — simply — with Governance, Risk
and Compliance:■ Centralize regulatory documentation into a single

system for quick and easy mapping of citations tosecurity and compliance controls.
■ Align regulatory requirements such as HIPAA,

NERC-CIP, SOX, GDPR and others with security
best-practice frameworks such as ISO 270001,
NIST 800-53, CMMC and others to eliminate
duplication and improve visibility into
governance status.
■ Manage risk proactively to minimize the chanceof a security breach, ransomware attack ordata theft.

Service Management Solution Plans | DATASHEET

8

Security Operations Management

Workspace Management

Seamlessly integrate across the Ivanti Neurons

Get a real-time, 360-degree view of devices,

platform and use the tools already in place withusers, applications and services with

Security Operations Management, built upon theIvanti Neurons Workspace.

industry-leading Ivanti Neurons for ITSM and
ITAM environment.
■ Gain a central place to track remediation activities

across Service Management, Operation andDevelopment, linked within the CMDB.
■ Create security events as security incidents

that follow best practice change management
processes to track and manage the entire security
incident lifecycle, from investigation
to remediation.
■ Log, track and manage remediation ofvulnerabilities classified and prioritized for you.
■ Truly integrate Security Operations Management■ Give first-line analysts the information they needto resolve issues previously escalated
to specialists.
■ Drill down with user- and device-level views to

cut complexity for faster end-user resolutions andgreater productivity.

HealingWith Ivanti Neurons for Healing, take troubleshooting
off your agenda with automatic detection, diagnosing,healing and ticket classification of endpoint andhealing environment, reducing time and costs while
improving the employee experience.

software development process.
■ Gain visibility of events, across Risk, CIs andTypes to clearly see the status and remediation
activities with configuration dashboards.

and asset management, broadening your service
management offering to new processes, departments
or lines of business, reducing service escalations andaccelerating incident resolution through intelligent
automation, or any combination of these, Ivanti offersa service management solution package that is rightfor you and your organization.
Critically, these solution packages offer different paths
for growing and maturing your IT environment. There’s
no set starting point or endpoint. At Ivanti, we’re readyto work with you to implement the solution that’s rightfor you today and into the future.

Automate routine tasks to pave the way to a truly self-

security solutions or within the Ivanti platform■ Log vulnerabilities and security events within the

Whether your focus is on delivering core service

security issues.

with the ability to bring in events from criticalusing REST APIs and out-of-the-box integrations.

The right solution for your needs

Digital Experience
Improve the digital employee experience easily
and with confidence by utilizing the devices andapplications already in use with Ivanti Neurons for
Digital Experience.
Track, measure and optimize your employees’ digital
experience to improve productivity, security andemployee retention.

Service Management Solution Plans | DATASHEET

9About Ivanti
Ivanti elevates and secures Everywhere Workso that people and organizations can thrive.
We make technology work for people, not the otherway around. Today’s employees use a wide rangeof corporate and personal devices to access IT
applications and data over multiple networks to stayproductive, wherever and however they work. Ivantiis the only technology company that finds, manages
and protects every IT asset and endpoint in an
organization. Over 40,000 customers, including 88
of the Fortune 100, have chosen Ivanti to help themdeliver an excellent digital employee experienceand improve IT and security team productivity andefficiency. At Ivanti, we strive to create an environment
where all perspectives are heard, respected andvalued and are committed to a more sustainable
future for our customers, partners, employees andthe planet. For more information, visit ivanti.com

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