JobCTRL® Service and Data Processing Terms andConditions
The relationship between JobCTRL Informatikai Kft.; 1118 Budapest, Rétköz u. 5.; company registration
number: 01-09-949636; represented by: Attila Vadász managing director (hereinafter “Service Provider”), andthe users (hereinafter “Client”) who use the service based on uninform statistical data collection and analysis
provided by Service Provider, are specified and regulated by the contractual terms set out in this document.
The contract between the Service Provider and Client shall be concluded with the registration of the Client.
The order can only be sent by accepting this Terms and Conditions and the Data Protection Policy. By installing,
activating or using the JobCTRL service, Clients agrees to the terms of service contained in this document.

1.

Description of Service

1.1.

The JobCTRL® service

1.1.1.

JobCTRL® is a process and project management monitoring for companies supported by IT solutions which
effectively supports managers’ decision-making and makes possible to direct the company’s processes in amore optimized way.

1.1.2.

The purpose of processing is to analyse and develop Business efficiency.

1.1.3.

Processor performs the collection and storage of data involved in processing and the operations required tocreate the key performance indicators (KPI) specified by controller:a)configure and fine-tune the system and service according to the objectives of the controller,b) understanding and evaluating business processes,c)creating, fine-tuning, benchmarking business performance indicators (KPIs),d) preparing individual analyzes, reports, examining differences, if required or claimed.
1.1.4.

In performing processing activities, processor designates the following subcontractors as potential
contributors:a)

TcT Hungary Kft. (1118 Budapest, Rétköz utca 5.; registration number: 01-09-937541; represented by:Attila Vadász)b) INPHONE Kft. (1118 Budapest, Rétköz utca 5.; registration number: 01-09-562494, represented by:Zoltán Baradlai)
1.1.5.

Detailed description and relevant circumstances of processing are available in the Privacy Policy.
(https://jobctrl.com/Media/Docs/JobCTRL_DataProtectionPolicy.pdf)

1.2.

The JobCTRL® service data sources may consist of the following elements

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1.2.1.

Data recorded manually by the Users in the client programme or in the web application.

1.2.2.

The JobCTRL® application installed on the work station that gathers statistical data in the computer
environment. Additional data may be the following depending on the parameters set:a.) the ID of the computer running the client programb.) the currently chosen taskc.) the active applications running on the computerd.) the content of the headers of the windowse.) the URLs in case of browsersf.) the sender, recipient, subject of e-mails (in case of Outlook, Gmail, Lotus Notes)g.) the Calendar Title and Location fields (in case of Outlook Calendar, Google Calendar (for more information:
https://youtu.be/ORfXOpx7XOo))h.) the title and path of files (in case of Microsoft Word, Excel, PowerPoint, Acrobat Reader)

1.2.3.

i.)

the image of the screen of the computer (optional, switched off as a default setting)j.)

the intensity of keyboard and mouse use

The JobCTRL® application running on smartphones gathers statistical data in an Android or IOS operating
system-equipped smartphone environment, and forwards the recorded data to the JobCTRL ® server. The
forwarded data may be the following depending on the parameters set:a.) the ID of the smartphone running the client programb.) the currently chosen task, work sessionc.) in case of a call, the number called and the related name (optional, switched on as a default setting)d.) geographical location of the smart phone (GPS coordinates) (optional, switched on as a default setting)

1.2.4.

Optionally created interface with any of the systems used by the Client.

1.2.5.

Central server-side application that collects, stores, processes and prepares for display the data recorded andforwarded by the client software.

1.2.6.

Web-based application interface, which enables the viewing and the setting, modification of the parameters of
the service use:a.) data, settings concerning users, user groupsb.) data, settings concerning tasks, task groupsc.) data, settings concerning automatic rules

1.3.

If Client uses the service as a cloud-based service

1.3.1.

All infrastructural elements are provided by Service Provider.

1.3.2.

Client shall ensure that JobCTRL® client application can be installed on the work stations and that the computerrunning the client program can reach the servers of Service Provider.

1.3.3.

The web application interface is available on the Internet at: http://jobctrl.com.

1.3.4.

In case of cloud-based service the updating of the JobCTRL® service is carried out automatically. Service

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Provider notifies Client of version changes on the http://jobctrl.com web application interface available on theInternet.
1.4.

If Client uses the service as an installed system

1.4.1.

The central server-side application is running on the hardware provided by Client

1.4.2.

Service Provider provides the software elements of the JobCTRL ® service, which does not include thecommercially available operating system, MS SQL Server 2008 R2 Standard, etc.

1.4.3.

The web application interface is available on the internal intranet network of Client.

1.4.4.

Updating the JobCTRL® service in case of systems installed on the client’s server:a.) Service Provider provides an installing package for Client.
b.) Client provides remote server access to Service Provider.

1.5.

User’s manual

1.5.1.

The detailed description of the use of the Service is included in the Client program and Web-based application
page helps and tooltips.

2.

Service fee and payment conditions

2.1.

Remuneration of Service in case of post-paid payment on the basis of service usage

2.1.1.

Parties establish that the performance of Service Provider shall be considered as continuous service and agree
to settle their accounts monthly, in arrears.

2.1.2.

Service fee:

2.1.3.

The active working days of all Users having unique identifiers in the JobCTRL ® application are subject to service
fee. One commenced day of one User (5 minutes or a period of more than that spent with work, either on
weekdays or at the weekend) shall be considered as active working day.

2.2.

Remuneration of Service in case of pre-paid payment on the basis of annual fee

2.2.1.

Parties establish that the performance of Service Provider shall be considered as continuous service and agree
to annually settle their accounts in advance upon the annual record date (after the 30-day free period in thefirst year).

2.2.2.

Service fee:

2.3.

Expert fees

2.3.1.

For the client request which could not be handled in course of standard service circumstances, standardhelpdesk support and not covered by the on-time implementation are subject to a custom pricing. The pricingof these requests are done using the below hourly fees:

USD 1 + VAT / active working day / user

USD 120 + VAT / year / user

Software Engineering and Service Development

USD 70 + VAT / hour

Custom Report development and programming

USD 60 + VAT / hour

Project Management, Consulting

USD 50 + VAT / hour

Software implementation, on-site support *USD 40 + VAT / hour
* the first 4 hours are free during theimplementation period

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2.4.

Free period

2.4.1.

Service Provider undertakes to provide the Service for the duration of the implementation period free ofcharge with full functionality, defined by the Parties within 30 days of the conclusion of the Contract.

2.4.2.

After the free period expires, the Service automatically becomes a paid service.

2.5.

Payment conditions

2.5.1.

Service Provider shall deliver to Client its invoice in compliance with the prevailing laws, properly, the invoice
shall bear all form content, and shall be suitable for exercising right to tax deduction, electronically/by postal
service until the 10th working day following the last day of the accounting period.

2.5.2.

Client shall pay the invoice of Service Provider within 15 days of the issuance of the invoice by bank transfer tothe current bank account of Service Provider. In case of default in payment Client shall pay a default interest
rate equal to the double of prevailing central bank base rate. Client acknowledges that in case of any default
in payment of more than 45 days, Service Provider is entitled to discontinue or suspend the service, ServiceProvider shall in no way be made liable for damages arising from such discontinuation or suspension.

3.

Request management and troubleshooting

3.1.

Complaint management process, error reporting

3.1.1.

Service Provider provides 7/24 availability for complaint management.

3.1.2.

If the field work of Service Provider one a site specified by Client is necessary, Client shall ensure the conditionsof Service Provider’s field work.

3.1.3.

Service Provider accepts requests and error reports primarily on the e-mail address continuously checked byService Provider or on a specific hotline telephone number:
Telephone number (7/24 Hotline):+36 1 465 8808

E-mail address:

support@jobctrl.com3.2.

Troubleshooting

3.2.1.

In the framework of the troubleshooting service, upon the request of the error complainant Service Provider
participates in the activities connected to the troubleshooting of the errors of the JobCTRL® service, i.e. carries
out the identification of the error indicated and the repair of the error that proved to be real.

3.2.2.

It shall not be considered as a lack of conformity of Service Provider if the error derives from the improper or
faulty operation of component of an IT platform that was provided not by Service Provider.

3.2.3.

Service Provider shall not be obliged to repair an error if the error is caused by a software supplied not by
Service Provider, or the error is caused by systems connecting to the JobCTRL® service.

3.2.4.

The guarantee obligation of Service Provider related to the Service ceases if Client or any third party without
the prior written consent modifies the software provided by Service Provider under the present Agreement or
the operating circumstance thereof, as well as if Client or any third party modifies the data structure.

3.3.

Availability, troubleshooting time

3.3.1.

Service Provider shall perform the availability based on monthly settlement and according to the following
chart:

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Error category
Critical error(Category A)

Normal error

Error category

Availability

The JobCTRL® system cannot perform thebasic functions.
An error jeopardizing the realization ofbasic measuring functions.

4 hours

An error not jeopardizing the basic
measuring functions, but it may become
critical within a short period of time.

Other error

The error that has no effect on therealization of the basic measuringfunctions, an error concerningmonitoring, operation.

The penalty is

1 %/hour of themonthly fee

99 %Troubleshooting
starts within 1 hour

97 %

1 day

1 %/day of themonthly fee.

-5 working days

1 %/day of themonthly fee

There is an error event noticeable by theClient.

(Category B)(Category C)

Troubleshooting time4.

Rights and obligations of Service Provider as processor

4.1.

Service Provider as processor undertakes to act in compliance with the effective legislation and professional
requirements related to the relevant service and performs its activities in accordance with the terms of thiscontract, complies with the provisions of this contract, and takes the necessary technical and organisational
measures to appropriately protect the rights of the data subjects. Service Provider shall comply with theregulations applicable to processors and shall be capable of verifying such compliance at any time.

4.2.

Service Provider undertakes to process the data exclusively based on the written instructions of controller andnot to use such data for purposes other than the one specified above. Parties declare that for this purpose
they consider e-mails as a form of written communication between the appointed contact persons. Service
Provider shall draw the attention of Client in case of any instruction that, according to its viewpoint, is not incompliance with the effective legislation.

4.3.

Client hereby gives general authorisation to Service Provider to use subcontractors upon demand for theactivities performed to Client. Processor shall inform controller at least 30 days prior to the usage regarding
any changes planned, that requires the usage of further processors or their replacement thus providing theopportunity for controller to object to such changes.

4.4.

If processor uses further processors, the same obligations shall apply to such processors as the ones
undertaken by processor in the contract.

4.5.

In order to ensure security and integrity of the data, service provider established and maintains an information
safety management system according to ISO 27001. Among others, the followings are regulated within theframework of the safety management system:a)technical and organisational measures to protect personal data,b) training provided to the employees regarding the applicable legislation, ensuring appropriate level ofawareness related to data protection within the whole company,c)physical security measures,d) efficient handling of personal data breach (e.g.: hacker attacks) according to predefined and establishedprocedures, according to which controller shall be informed without delay but no later than within 12hours following the occurrence of a personal data breach event.

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4.6.

Processor shall be liable for damages caused by processing only if processor failed to comply with theobligations specifically set out in the applicable legislation for processor or if processor ignored controller’s
legitimate instructions or acted contrary to them. In the event that both controller and processor are liable forthe damages caused by processing, controller and processor shall be jointly and severally liable for the entire
damage5.

Rights and obligations of the Client as controller

5.1.

Client, as controller shall be responsible for the data uploaded into the system and for the use of those. The
controller of the data uploaded by Client or upon the request of Client by Service Provider shall at all times bethe Client.

5.2.

Client shall comply with the applicable legislation and as controller shall ensure that Service Provider effectively
complies with the legislation applicable for processors.

5.3.

Service Provider as processor shall provide all necessary support to ensure that controller can comply withthe relevant requirements and guarantee the rights of the data subjects.

5.4.

Service Provider as processor shall provide any information to controller that is required for controller toappropriately monitor the activity of processor, and exercise its right to perform audits, including theinspections carried out on the premises where processing is performed.

6.

Term and termination of the agreement

6.1.

The present Agreement is concluded for an indefinite term.

6.2.

Client shall be entitled to terminate the Agreement any time in writing.

6.3.

Service Provider shall be entitled to terminate the Agreement with a 90-day notice period in writing.

7.

Confidential information

7.1.

Parties undertake the obligation to consider any information and data acquired in relation to the performanceof this contract, the data processed or the activity of the other Party as confidential, they ensure security ofsuch data and extend this confidentiality obligation to its employees who have access to the relevant data
during their work. If Processor uses the services of another Processor for specific processing activities
performed on behalf of controller, Service Provider shall extend the confidentiality obligation to the employeesof the subcontractor.

7.2.

Parties shall uphold their undertaking concerning the Confidential Information without any time limitation
following the termination of the Agreement as well.).

7.3.

At the end of the processing activity - based on the decision of controller - processor shall erase all personal
data in an unrecoverable manner or return such data to controller and erase any copy of them.

8.

Contact

8.1.

In the framework of the present Agreement Parties shall maintain contact through their appointed Contact
Persons and the communication channels specified below:
Service Provider Details:
Company name:

JobCTRL Informatikai Kft.

Billing address:

1118 Budapest, Rétköz u. 5.

VAT Number:

23029187-2-43

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Bank Account Number:

CIB Bank 10701087-66562964-51100005

Contact Person:

Attila Vadász

Telephone/ Telefax:+36 1 465 8808

Email:

support@jobctrl.com

9.

Miscellaneous provisions

9.1.

In matters not regulated by the present agreement the provisions of the relevant legislation in effect shall beapplied.

20 December 2021

Attila Vadász
JobCTRL Informatikai Kft.

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