DATASHEET

Ivanti Neurons for HR
Modern Employees Demand
Modern HR Service Delivery

A Streamlined Approach toHR Service Management

In today’s digital workplace, employees expect

Ivanti Neurons for HR is integrated with the Ivanti Neurons

human resources (HR) to deliver real-time and on-platform and Ivanti Neurons for ITSM—so you can use thedemand services, but that’s easier said than done.

tools already in place to help your company’s HR team makeHR is at the heart of every organization and as a

the move to advanced service delivery. With Ivanti Neurons

result is responsible for making the organizationfor HR , you can:hum as well as influencing the experience of eachand every employee. However, many HR teams relyon disparate systems and outdated technology likeemail, spreadsheets, intranet sites, and a patchwork
of applications, making it very difficult to deliver aconsistent and streamlined experience across thecompany.

Streamline HR workflows with automated, intuitive toolsthat increase productivity.
■ Streamline HR workflows with automated, intuitive toolsthat increase productivity■ Gain in-depth, actionable insights using built-inanalytics and reporting■ Elevate HR service delivery while lowering

operational costs■ Increase employee satisfaction and productivity with

on-demand self-service assistance■ Free up more time to focus on strategic

development goals■ Improve time to value with rapid innovation throughout

the business
ivanti.com

33%
Decreasein Resolution Time

Aberdeenshire Council, a large
governing body, reduced query
response and resolution time by 1/3
with its HR-specific self-service portaland HR ticketing.

Key Features & Capabilities
Employee Administration
Employee Administration automates andsimplifies complicated employee onboarding andtransition processes with batch case management
and intuitive dashboards that prompt HR staff
through role-based workflows, thus ensuring
streamlined service delivery and a consistentemployee experience. Real-time integration withother teams, such as IT and Facilities, helps
efficiently provision employees—drasticallyimproving operational efficiency across theenterprise—and employees receive everything theyneed to move forward in the shortest possible time.

Ivanti Neurons for HR | DATASHEET2HR Case Management

Employee Self-ServiceHR Case Management resolves most employee

Employee Self-Service portals deliver on-demandinquiries with an automated self-service portal forservice to employees, allowing them to resolve mostconsistent, on-demand response. When a request

requests themselves. Analysis from portal usage

can’t be resolved without human interaction, it’s routed

can be used to gather valuable employee insights toivanti.com

to the right HR contact to support task ownership

improve HR services and employee experiences. Deep

1 800 982 2130

and accountability. One-click limited access quickly

insights can be gained from both solicited feedback

sales@ivanti.com

secures highly sensitive cases and service-specific(like survey results) and unsolicited feedback likechecklists help keep track of all paperwork and casethe relative importance employees place on various

classifications. Alerts notify when an incomplete

programs, identification of hot topics for which notask is about to violate an SLA, frequently repeated

content is available, and what programs are mostprocesses are standardized, and transactions areimportant to which segments of the workforce.

documented for a complete log of employee-to-HRcommunications.

HR Knowledge Base

Return to Work
Return to Work features support the organization’s
return to work, whether that’s a remote, in-person or

The HR Knowledge Base powers the employee self-

hybrid model. Employee Readiness Surveys can gauge

service portal, supporting smart HR operations withhow primed employees are for a specific work model.

an always current source of information and analytics.

Requests to Return can support employees that are

The HR Knowledge Base also filters employees’

ready and willing. Health Information can help you

requests for personalized retrieval—by employee

protect the health and safety of all employees. Andstatus, geography, location, and role—so they receive

Remote Employee Status can help you keep track ofonly the information relevant to them. This helps keep

which employees are working remote.

employees on the fast track, while making redundant
problem solving a thing of the past.

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