CUSTOMER CASE STUDY

Customer-at-a-Glance

Sophos Helps Dominican Utility
Company Improve Service
Delivery and Expand Visibility

Superintendencia de Electricidad

Industry
Utilities

Number of Staff
More than 400 users at headquarter offices
and 200 users at 42 remote offices

Challenges• Improve service delivery to customers
and employee productivity by reducing
downtime resulting from ransomware
and other advanced threats• Increase threat visibility across the entire
environment to enable faster response
and better decision making• Simplify and consolidate securitymanagement• Protect against ransomware and today’s
advanced, evasive threats

Sophos Solutions
Sophos Central Endpoint
Sophos Intercept X
Sophos Intercept X for Server
Sophos XG Firewall
Sophos RED
Sophos Access Points

Superintendencia de Electricidad A customer success story

Superintendencia de Electricidad A customer success story

Superintendencia de Electricidad isa regulatory entity of the Dominican
Republic’s electric sub-sector.
Founded in 1998, the organizationis headquartered in Santo Domingo
and has 42 offices distributed
across the country. Its mission isto supervise compliance with legal
provisions and technical regulations
related to the generation,transmission, distribution, andcommercialization of electricity.
The organization is also responsible
for establishing tariffs and tolls
subject to price regulation.
Superintendencia de Electricidad
services a broad cross-section ofusers: regulated users, unregulated
users, distribution companies,
companies that generate electricity,companies that transmit electricity,and the private sector.
How do cyberthreats impact
continuity of service in the utility
sector?
Challenged by the complexities of the national electricalsystem and the diversity of actors involved with this sector,
Superintendencia de Electricidad is in the process ofreorganization and continuous improvement, as it strives
to become more dynamic, modern, efficient, and effective.
Security plays an important role in this effort, with the main
focus on how to prevent ransomware and other advanced
attacks from impacting endpoints, from spreading across thenetwork, and from resulting in downtime for internal users andcustomers.

Superintendencia de Electricidad A customer success story

The organization’s legacy antivirus solution was unable todetect advanced malware and ransomware, contributing to aperception that the organization was vulnerable and an easytarget. Even though there was a backup policy in place tominimize the impact of ransomware, these types of attacks
frequently resulted in service disruption and loss of productivity.
When infected computers were hijacked, they had to bequarantined, repaired, or replaced, all of which took time andeffort. Lacking 360-degree visibility across all endpoints andthe network, CTO Fabricio Gómez and his team were unable
to conduct forensic analysis, which could have prevented newinfections.

Why are visibility and innovation so
critical for a well-rounded security
infrastructure?

How do you provide consistent
network security across remotelocations?

After evaluating several security solutions, Gómez concluded
For network security, Superintendencia de Electricidadthat the Superintendencia de Electricidad needed an innovative invested in five Sophos Firewall XGs, recognized by NSS
and effective solution that included a broad set of security
Labs, Gartner, and others for top protection, performance,controls—anti-ransomware, traditional antivirus, anti-spam,and value. Among Sophos Firewall XG’s many innovative
web filtering, and firewall—along with a high level of vendor
features is the ability to gain insights into applications,and local partner support. Gómez selected Sophos because itusers, and risks, along with rich, easy-to-access onprovides a unified and integrated security environment withbox reporting. It provides the organization with layered
single-console management and full visibility across the entire protection against ransomware and advanced threats,organization. In his eyes, Sophos was the only brand with a suite including intrusion prevention systems (IPS), sandboxing,of products that combines maturity, a solid track record, anddual antivirus, application control, antiphishing, and a webinnovation.
application firewall.
To secure endpoints, Gómez implemented Sophos Central
The organization relies on Sophos to protect the wirelessEndpoint, which integrates anti-malware, web filtering for users network and remote locations as well. They deployed 10on and off the network, application control, data loss prevention, Sophos Access Points, which they can manage via theand more. The team also decided to extend the same
Sophos Central console to get full visibility into the securitycapabilities to servers that house critical data and applications— health of their trusted wireless network. They also installed
all with minimal impact to performance and availability.
50 Sophos Remote Ethernet Devices (Sophos RED). Theseplug-and-play devices encrypt all traffic and tunnel it fromThe Sophos Central cloud-based management platform offers
remote offices back to the firewall at the main facility,
Gómez and his team the ability to easily coordinate between theenabling a secure distributed network.
different security solutions and provides a simple, intuitive userinterface that enables them to make clear, informed decisions Since deploying Sophos, Superintendencia de Electricidad
when issues arise. Additionally, it offers visibility across thehas been operating with all its services fully protected.
entire operation—at headquarters, at remote offices, and out in While previously the security team had struggled withthe field.
limited visibility and control, they now have a complete
view to traffic across all networks and to user systems andSuperintendencia de Electricidad also deployed 120 licenses
servers. Additionally, the IT team are encountering fewerof Sophos Intercept X, which provides everyone in thefalse positives, which saves time and allows the team toorganization—from business executives to employees—
place their attention on what matters most. As a result,with comprehensive, enterprise-grade endpoint protection
Gómez and his team can now take more efficient andthat combines anti-ransomware, next-generation antivirus,
effective action against attacks to their infrastructure anddeep learning (a form of machine learning), and anti-exploit
get closer to achieving their business goals.
technology.

Superintendencia de Electricidad A customer success story

Start your free trial of Sophos
Intercept X today:
Visit www.sophos.com/intercept-x

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