ZEISS Canada Multi-Year Accessibility Plan
This Multi-year Accessibility Plan outlines Carl Zeiss Canada Ltd. and Carl Zeiss Vision Canada Inc.’s (ZEISS Canada) plans to prevent andremove barriers and meet the requirements of the Integrated Accessibility Standards Regulation (the “Regulation”) of the Accessibility ofOntarians with Disability Act, 2005.

Part 1 – General Requirements
Regulation Initiative
Item
Section3

StatusEstablish
Accessibility
PolicyZEISS Canada has an AODA Policy that is posted on our intranet site.

Compliant

4Multi-YearAccessibility Plan

This multi-year plan will be available on our website by March 1, 2022.

7Training

ZEISS Canada shall ensure that training is provided on the requirements of the accessibility Compliant
standards referred to in the Regulation and on the Human Rights Code as it pertains topeople with disabilities to:a) all employees, contractors and agents andb) all persons who participate in developing organizational policies.

The Company is planning to post the policy to our website by March 1, 2022.

1Compliant

The training is an electronic training course and ZEISS Canada keeps the required training
records. All new hires complete the training during their onboarding process.
80.44

Accessible Spaces For preventative and emergency maintenance of the accessible elements in public spaces, Compliant
and for dealing with temporary disruptions a notice would be placed.
Part 2 – Information and Communications Standards
11Feedback

The ZEISS Canada Sales & Customer Service team is the point of contact for all feedback Compliant
and communication supports upon request.
The contact information is posted on our website at:
Research Microscopy:
info.microscopy.ca@zeiss.com
Medical Technology:
info.meditec.ca@zeiss.com
Vision Canada:sales.vision.ca@zeiss.com

12

AccessibleFormats &CommunicationSupports

Accessible formats and communication supports are available upon request by contacting Compliant
the Sales & Customer Service Team.
Accessible formats and communication supports with respect to ZEISS Canada internal
information are available to employees and contractors upon request. Employees andcontractors should contact the Human Resources Department with such requests.

Part 3 – Employment Standards
22, 23 &24

Recruitment

ZEISS Canada notifies applicants about the availability of accommodation for persons with Compliant
disabilities in the recruitment process. Notice is included in all job postings.

2Accommodations are available through the HR Department through the assessment andselection process.
All offers of employment include notice of the accommodation process. New employees
receive a copy of our accommodation policy. The accommodation policy is posted on ourintranet site.
25

Employee
Information

ZEISS Canada provides accessible formats and communication supports to employees and Compliant
contractors upon request and consults with the employee or contactor making therequest as per the Regulation.

27

Workplace
Emergency
Response
Information

ZEISS Canada has a process for providing individualized emergency response information. Compliant

28

Documented
IndividualAccommodation
Plans

ZEISS Canada has a written process for developing and documenting Individual Compliant
Accommodation Plans that complies with the Regulations.

29

Return to Work
ProcessZEISS Canada has a return-to-work process for employees that require accommodation Compliant
due to a disability. The return-to-work process, managed in conjunction with Manulife,
is incorporated in the development of an employee’s Individual Accommodation Plan.

30

Performance
ManagementZEISS Canada has a process and guidelines including a review of the employee’s Individual Compliant
Accommodation Plan, that considers the accommodation needs of employees withdisabilities in its performance management process.

31Compliant
332Career
Development

ZEISS Canada has a process and guidelines that considers the accessibility needs ofemployees with disabilities in its career development and advancement processes.

Redeployment

ZEISS Canada has a process that considers the accessibility needs of employees with Compliant
disabilities when redeploying employees with disabilities.

Part 4 – Customer Service Standards
80.46

Customer ServiceAccessibility
PolicyZEISS Canada maintains policies governing its provision of goods and services to persons Compliant
with disabilities. We are committed to providing good and services in a manner that
respects the dignity and independence of persons with disabilities. Our AODA Accessibility
Standards Policy (which includes our Customer Service Standards) is posted our external
website and provided in accessible format upon request.

80.47

Service Animals
and Support
Persons

ZEISS Canada welcomes people with disabilities who are accompanied by a service animal Compliant
or a support worker on the parts of our premises that are open to the public. Any personwith a disability who is accompanied by a support person will be allowed to enter theparts of our premises that are open to the public with his or her support person. At notime will a person with a disability who is accompanied by a support person be prevented
from having access to his or her support person while on our premises.
We will also ensure that all staff and others dealing with the public are properly trainedin how to interact with people with disabilities who are accompanied by a service animal
or a support person. The training is an electronic training course and ZEISS Canada keeps
the required training records. All new hires complete the training during their onboarding
process.

80.49

Training

Compliant
4

ZEISS Canada ensures training for all employees and others who deal with the public orother third parties on its behalf, and all those who are involved in the development andapprovals of customer service policies, practices, and procedures.
The training is an electronic training course and ZEISS Canada keeps the required training
records.
80.50

80.51

Feedback

Our goal is to meet and surpass customer expectations when serving customers with Compliant
disabilities. Comments on our services regarding how well those expectations arewelcome. Feedback regarding the way ZEISS Canada provides goods and services topeople with disabilities can be made in a variety of accessible formats such as email,verbally or by completing a Customer Feedback form on-line or by mailing it. This
information is posted on our website.

Format ofDocuments

Upon request, ZEISS Canada’s billing process and information for persons with a disability, Compliant
can be provided or can be arranged to be provided in an accessible format or withcommunication support: a) in a timely manner that takes into account the person’s
accessibility needs due to disability and b) at a cost that is no more than the regular costcharged to other persons.

Note: Regarding Regulation 14 - Accessible Websites & Web content, ZEISS Canada is not required to comply with the regulation as controlof our website resides outside of Canada with our Global Marketing Team which is based out of Oberkochen, Germany. Accessible formats
and communication supports are available upon request by contacting the Canadian Sales & Customer Service Team.

5