City Harvest Church

CASE STUDYBackground
Singapore’s City Harvest Church (CHC) today calls the Suntec
Convention Centre in the heart of the capital city its permanent home,having previously held its twice-weekly worship services at opposite
ends of the country — the Jurong West church building in the west
and the Singapore Expo convention center in the east.
CHC has co-owned the 4,000-square-meter building as a stakeholder
since 2011. The venue at the convention center is a 3,500-seater,and CHC holds multiple services here every weekend.
The hall is ﬁtted in a manner that suits the church’s particular worshipstyle, incorporating high-quality sound and lighting.

Challenge
Because the control room and worship hall at
CHC’s conference center are located far apart,
communications over an existing intercom system
often were compromised, making it difficult for
production teams to work collaboratively during
worship services and other events. In addition
to struggling with audio distortion over its wired
system (AOIP), CHC dealt with limited wirelesscoverage and constant drop-off of beltpacksignals.
The church needed a new intercom system that would
provide stable network connections and wirelesscomms, allowing the director to communicate withthe crew and other departments effectively acrossa large space during live productions. In addition tobeing free from disturbances such as low humming
sounds or interference, the system needed to beflexible, enabling administrators to configure commson the fly. Along with redundancy and ease of use,scalability was a final requirement, as CHC needed
the option of expanding the infrastructure at any
time without significant costs or major changes todeployed equipment.

Solution
Riedel Communications’ Artist-1024 node, Bolero
wireless intercom, and SmartPanel support
communications for live production of primary
services at CHC.
Fully compliant with SMPTE 2110-30/31 (AES67),
Artist-1024 enables CHC to take in MADI and AES67
audio. The node’s 10 bays allow the crew to expand
the number of ports without having to change theframe. When the card is configured using Riedel’s
intuitive Director software, each bay can scale fromeight to 128 ports, with seamless access betweenports. Because the Artist-1024 system is fully
redundant, the CHC team can quickly shift ports inthe event of a faulty card, with no interruption of
the live production.
Camera operators throughout the venue rely on
Bolero beltpacks to communicate with the rest of
the team. The Riedel SmartPanels serve as main
stations for directors around the hall. During special
events, such as CHC’s annual Easter and Christmas
services, both wired and wireless Riedel intercom
systems integrate smoothly with other systems tofacilitate more extensive communications acrossthe audio, lighting, stage, and backstage teams.

Result
Providing stable network connections, reliable androbust wireless coverage, the flexibility needed toadapt during live production, and the scalability tosupport future expansion, Riedel intercom systems
ensure clear, uninterrupted communication for key
production staff during CHC worship services.
“Riedel has definitely brought our intercom experienceto the next level,” said Mr Seth Gan, Technical
Director, CHC. “The audio quality is impressive, andthe reach of the wireless antenna more than covers
our needs. To top it off, the after-sales service fromthe account manager and the engineering support
were excellent. We hope to continue having a closeworking relationship with Riedel, and we would behappy to explore new solutions that will enhance
our future productions.”

Product Lines
WIRELESS

MAIN FRAME

PANELSARTISTThe Digital Matrix Intercom• Distributed masterless system architecture for reduced wiring andinstallation costs• Up to 1,024 x 1,024 non-blocking ports per system• Seamless integration of VoIP SIP PABX and mobile HF radio(conventional and TETRA)• Easy and intuitive programming for reduced training and service• Future-proof – scalable and expandable

BOLERO

The Wireless Intercom

CCU / CAM TALKBACK

Product Spotlight• Up to 10 beltpacks per antenna; 100 antenna,
250 beltpack system capacity• High-clarity voice codec, ADR technology
for multipath mitigation• 6-channel beltpack plus dedicated REPLY button• Decentralized AES67 IP networked antennas• Seamless integration into Riedel‘s Artist intercom matrix• Two standalone network modes:
Standalone Link & Standalone 2110 (AES67)

SMARTPANELThe Multifunctional User Interface

ARTIST-1024
Artist-1024 is the next evolutionary step in the continuous development of the Artist intercom ecosystem,
bringing added reliability, flexibity and port density to the Artist ecosystem.
CITY HARVEST CHURCH

Reliability

Multiple redundancy schemes, including 2022-7 audio and control data redundancy,• Multiple full-color multitouch displays,
32 innovative hybrid-lever keys
• Stereo, phase-accurate speakers• Easy adaptability to various workflows• Ability to leverage apps for multifunctionality:
Intercom App, Control Panel App, Audio Monitoring App

N+1 & NIC redundancy, as well as dual redundant processors & PSUs, make up the mostsophisticated intercom safety net on the market
Flexibility

Artist’s software-defined UIC is the only card that speaks MADI, DANTE & AES67

Scalability

Flexible licensing model allows to easily scale up and to move licenses between frames

Efficiency

Unmatched configuration change speed; enormous density in 2RUInteroperability Powerful RRCS 3rd party API; JT-NM tested

LEGEND

NSA-002A

RSP-1216HL

RSP-1232HLARTIST-1024

BOLERO

Antenna

Riedel Communications Inc.
25702A Rye Canyon Road | Santa Clarita, CA 91355 | USA
Main Phone: 818 559 6900 | SALES-US(at)riedel.net | www.riedel.net