ANZ INTERNET BANKING
BUSINESS MAINTENANCE FORM

Fill out this form to make changes to the customer’s ANZ Internet Banking. Complete the sections listed next to the changes you’d like to make toyour ANZ Internet Banking set up or access. Once you have completed the relevant sections, send the original copy of this form to your local ANZ
branch. You will need to complete a separate business maintenance form for each customer whose ANZ Internet Banking set up or access you
are changing.
If you require assistance in completing this form, contact your ANZ Relationship Manager, or call ANZ Internet Banking Support. This form can becompleted online and printed for signing. If you are not completing this form online, print in BLOCK LETTERS.
CHANGE YOU’D LIKE TO MAKE

SECTIONS TO COMPLETE

Change your contact person

1, 2, 8 and 9

Change the ANZ accounts you have linked to ANZ Internet Banking

1, 3, 8 and 9

Change ANZ Internet Banking access, including Authorisation Limits for existing Authorised Users

1, 4, 8 and 9

Add Authorised Users to ANZ Internet Banking

1, 4, 8 and 9

Remove Authorised Users from ANZ Internet Banking

1, 5, 8 and 9

Amend your Account Limit

1, 6, 8 and 9

Cancel your registration for ANZ Internet Banking

1, 7, 8 and 9

SECTION 1: CUSTOMER DETAILSName of customer
Trading name (if applicable)
Contact person
Telephone number

Facsimile number

SECTION 2: CONTACT PERSON
Nominate a new contact person who is authorised by the customer to speak to ANZ about ANZ Internet Banking. This person must already be
identified and verified by ANZ in accordance with the law and ANZ’s customer identification and verification requirements.
SurnameGiven names
Date of Birth
Telephone number

Facsimile number

Nominate below an ANZ Internet Banking security code for the contact person. This security code is required when contacting ANZ regarding
ANZ Internet Banking. The security code can be letters or numbers, or a combination or both.
Security code (between 6 to 14 characters)(Fold and staple this section to ensure privacy)
Note:This is not your ANZ Internet Banking password.
If the contact person is also registered for ANZ Internet Banking as a personal customer, then he/she must also use this security code whencontacting ANZ Internet Banking Support in relation to accounts linked to ANZ Internet Banking as a personal customer.

Australia and New Zealand Banking Group Limited, Cook Islands Branch
Australia and New Zealand Banking Group Limited, Fiji Branch
Australia and New Zealand Banking Group Limited, Solomon Islands Branch
Australia and New Zealand Banking Group Limited, Tonga Branch

Page 1

ANZ INTERNET BANKING
BUSINESS MAINTENANCE FORMSECTION 3: ACCOUNT(S) LINKING TO ANZ INTERNET BANKING
In this section, you can add, maintain or remove ANZ accounts to be linked on ANZ Internet Banking.
Note: the Authorised Users must also be Account Signatories of the relevant ANZ accounts listed below as mandated by the relevant AccountAuthority(ies) held by ANZ.
You must also nominate one (1) account to be the primary account for the purposes of ANZ Internet Banking, the address of which will be used
to confirm your registration and any future changes to your ANZ Internet Banking access. This is only required when removing an account that iscurrently the primary account.
ACCOUNT 1
Amendment type

Add

MaintainRemoveMake Primary account

Account nameBANK USE ONLY Account Authority

Account number

ACCOUNT 2
Amendment type

Add

MaintainRemoveMake primary account

Account nameBANK USE ONLY Account Authority

Account number

ACCOUNT 3
Amendment type

Add

MaintainRemoveMake primary account

Account nameBANK USE ONLY Account Authority

Account number

ACCOUNT 4
Amendment type

Add

MaintainRemoveMake primary account

Account nameBANK USE ONLY Account Authority

Account number

ACCOUNT 5
Amendment type

Add

MaintainRemoveMake primary account

Account nameBANK USE ONLY Account Authority

Account number
ACCOUNT 6
Amendment type

Add

MaintainRemoveMake primary account

Account nameAccount number

BANK USE ONLY Account Authority

If more than six accounts are required, copy this section and section 4 as required, correctly renumber the accounts and attach the pages to this form.

Australia and New Zealand Banking Group Limited, Cook Islands Branch
Australia and New Zealand Banking Group Limited, Fiji Branch
Australia and New Zealand Banking Group Limited, Solomon Islands Branch
Australia and New Zealand Banking Group Limited, Tonga Branch

Page 2

ANZ INTERNET BANKING
BUSINESS MAINTENANCE FORMSECTION 4: ADDING AUTHORISED USERS AND CHANGING ACCESS, INCLUDING AUTHORISATION LIMITS,FOR EXISTING AUTHORISED USERS
In this section, list the individuals you wish to add or maintain as Authorised Users, being person(s) who are authorised to access the ANZ accounts
listed in section 3 of this form using ANZ Internet Banking.
For each person listed below, select:(1) whether you wish to add or maintain this person as an Authorised User;(2) the Function Level;(3) the ANZ accounts you wish this person to access using ANZ Internet Banking;(4) the Access Level for each ANZ account the person is authorised to access using ANZ Internet Banking; and(5) the Authorisation Limit if this person has been granted Value Access.
Function Levels
Authorised Signatory (Level 1) – Can view, initiate and authorise transactions using ANZ Internet Banking;Authorised Signatory (Level 2) – Can view and authorise transactions using ANZ Internet Banking;Business Administrator (Level 1) – Can set up Business Operators*, view, initiate and authorise transactions using ANZ Internet Banking;Business Administrator (Level 2) – Can set up Business Operators*, view and initiate transactions using ANZ Internet Banking;Business Administrator (Level 3) – Can set up Business Operators* and view transactions using ANZ Internet Banking.
* Business Operators are appointed by Business Administrators within ANZ Internet Banking and therefore are not listed on this form. Business
Operators are permitted to view transactions or view and initiate transactions using ANZ Internet Banking only.
At least one Authorised User must be a Business Administrator (Level 1 -3).
Multiple Authorisation – process whereby a payment transaction submitted through ANZ Internet Banking must be authorised by the same
number of Authorised Users who are Account Signatories of the relevant account as mandated by the Account Authority held by ANZ. As such,
Authorised User shall not include any person who has been nominated as a Business Administrator Level 2 and Level 3 or a Business Operator
appointed using ANZ Internet Banking.
Primary Account – is the account nominated by the customer as the primary account for the purposes of ANZ Internet Banking, and the address ofwhich will be used to confirm your registration and any future changes to your ANZ Internet Banking access.
Access Levels
Value Access – can fully operate and transact on the nominated ANZ accounts using ANZ Internet Banking, subject to the Authorised User’s
Authorisation Limit and Multiple Authorisation requirements nominated by the customer for authorisation of transactions.
Non-Value Access – can only view information about their ANZ accounts using ANZ Internet Banking.
Authorisation Limit
This is the maximum limit (per transaction) that applies to transactions authorised using ANZ Internet Banking. The existing default Authorisation
Limit will apply, unless nominated otherwise below. The Authorisation Limit is the lesser value of the Account Limit or the lowest limit granted to
the Authorised User under each account referred to in section 3 as per the Account Authorities held by ANZ. ANZ reserves the right to lower the
Authorisation Limit to match account permissions.
Adding Authorised users
Total requested number of new Authorised Users
Note:
Each Authorised User listed below must complete the ANZ Internet Banking Authorised User Registration form. For security reasons, send each form
to ANZ separately.
If there are insufficient Authorised Users assigned to authorise transactions, certain ANZ Internet Banking features may be unavailable.
All Authorised Users:(a) except for Business Operators, must be Account Signatories of the ANZ accounts specified in this form (as reflected in the relevant AccountAuthority for each ANZ account); and(b) nominated as an Authorised Signatory and a Business Administrator must comply with the law and satisfy ANZ’s customer identification andverification requirements.

Australia and New Zealand Banking Group Limited, Cook Islands Branch
Australia and New Zealand Banking Group Limited, Fiji Branch
Australia and New Zealand Banking Group Limited, Solomon Islands Branch
Australia and New Zealand Banking Group Limited, Tonga Branch

Page 3

ANZ INTERNET BANKING
BUSINESS MAINTENANCE FORM

ANZ may also require Business Operators to satisfy ANZ’s customer identification and verification requirements from time to time.
Except where Multiple Authorisation is required, the Access Level, the Function Level and any limits that apply for transactions initiated or authorisedby an Authorised User using ANZ Internet Banking will limit the Authorised User’s operation of ANZ Internet Banking only and may differ from thelevel of authority granted to that person for functions or transactions conducted not using ANZ Internet Banking.
You need only select the details you want to change. If you added an account in section 3, you will need to amend any Authorised User you want
to be able to access that account using ANZ Internet Banking.
AUTHORISED USER 1
Add new Authorised User  

Maintain existing Authorised User   Existing ANZ Internet Banking User ID

SurnameGiven names

Date of Birth
Function Level(tick only one)
Authorised Signatory (Level 1) [CI]

Authorised Signatory (Level 2) [CA]Business Administrator (Level 1) [AV]Business Administrator (Level 2) [AI]Business Administrator (Level 3) [AA]Authorised User’s account access
Referring to the ANZ accounts listed in section 3, set out the new additions and changes to the ANZ account(s) you wish this person to access,when using ANZ Internet Banking, including the Access Level.
Value
Eg. 

Non-Value

RemoveAccount number

Currency

Eg. 123456789

Eg. USD

Authorisation Limit
Select one of the following options to set the Authorisation Limit. Not required for Business Administrator (Level 2 & 3).
Note: If you do not select an option, the default Authorisation Limit will apply.
As per Account Authorities held by ANZ

Other(ANZ will apply the lowest limit applicable		for ANZ accounts selected above)		
		(Must be lower than the Account Limit referred to in section 4 of your ANZ Internet
Banking Business Registration Form or the lowest limit applicable for the ANZ accounts
selected above as per Account Authorities held by ANZ)

Australia and New Zealand Banking Group Limited, Cook Islands Branch
Australia and New Zealand Banking Group Limited, Fiji Branch
Australia and New Zealand Banking Group Limited, Solomon Islands Branch
Australia and New Zealand Banking Group Limited, Tonga Branch

Page 4

ANZ INTERNET BANKING
BUSINESS MAINTENANCE FORM

AUTHORISED USER 2
Add new Authorised User  

Maintain existing Authorised User   Existing ANZ Internet Banking User ID

SurnameGiven names

Date of Birth
Function Level(tick only one)
Authorised Signatory (Level 1) [CI]Business Administrator (Level 1) [AV]Authorised Signatory (Level 2) [CA]Business Administrator (Level 2) [AI]Business Administrator (Level 3) [AA]Authorised User’s account access
Referring to the ANZ accounts listed in section 3, set out the new additions and changes to the ANZ account(s) you wish this person to access,when using ANZ Internet Banking, including the Access Level.
Value

Non-Value

RemoveEg. Account number

Currency

Eg. 123456789

Eg. USD

Authorisation Limit
Select one of the following options to set the Authorisation Limit. Not required for Business Administrator (Level 2 & 3).
Note: If you do not select an option, the default Authorisation Limit will apply.
As per Account Authorities held by ANZ(ANZ will apply the lowest limit applicable		for ANZ accounts selected above)		
		

Other
(Must be lower than the Account Limit referred to in section 4 of your ANZ Internet
Banking Business Registration Form or the lowest limit applicable for the ANZ accounts
selected above as per Account Authorities held by ANZ)AUTHORISED USER 3
Add new Authorised User  

Maintain existing Authorised User   Existing ANZ Internet Banking User ID

SurnameGiven names

Date of Birth
Function Level(tick only one)
Authorised Signatory (Level 1) [CI]Business Administrator (Level 1) [AV]Authorised Signatory (Level 2) [CA]Business Administrator (Level 2) [AI]Business Administrator (Level 3) [AA]Authorised User’s account access
Referring to the ANZ accounts listed in section 3, set out the new additions and changes to the ANZ account(s) you wish this person to access,when using ANZ Internet Banking, including the Access Level.
Value
Eg. 

Non-Value

RemoveAccount number

Currency

Eg. 123456789

Eg. USD

Authorisation Limit
Select one of the following options to set the Authorisation Limit. Not required for Business Administrator (Level 2 & 3).
Note: If you do not select an option, the default Authorisation Limit will apply.
As per Account Authorities held by ANZ(ANZ will apply the lowest limit applicable		for ANZ accounts selected above)		
		

Other
(Must be lower than the Account Limit referred to in section 4 of your ANZ Internet
Banking Business Registration Form or the lowest limit applicable for the ANZ accounts
selected above as per Account Authorities held by ANZ)

Australia and New Zealand Banking Group Limited, Cook Islands Branch
Australia and New Zealand Banking Group Limited, Fiji Branch
Australia and New Zealand Banking Group Limited, Solomon Islands Branch
Australia and New Zealand Banking Group Limited, Tonga Branch

Page 5ANZ INTERNET BANKING
BUSINESS MAINTENANCE FORM

AUTHORISED USER 4
Add new Authorised User  

Maintain existing Authorised User   Existing ANZ Internet Banking User ID

SurnameGiven names

Date of Birth
Function Level(tick only one)
Authorised Signatory (Level 1) [CI]

Authorised Signatory (Level 2) [CA]Business Administrator (Level 1) [AV]Business Administrator (Level 2) [AI]Business Administrator (Level 3) [AA]Authorised User’s account access
Referring to the ANZ accounts listed in section 3, set out the new additions and changes to the ANZ account(s) you wish this person to access,when using ANZ Internet Banking, including the Access Level.
Value

Non-Value

RemoveEg. Account number

Currency

Eg. 123456789

Eg. USD

Authorisation Limit
Select one of the following options to set the Authorisation Limit. Not required for Business Administrator (Level 2 & 3).
Note: If you do not select an option, the default Authorisation Limit will apply.
As per Account Authorities held by ANZ

Other(ANZ will apply the lowest limit applicable		for ANZ accounts selected above)		
		(Must be lower than the Account Limit referred to in section 4 of your ANZ Internet
Banking Business Registration Form or the lowest limit applicable for the ANZ accounts
selected above as per Account Authorities held by ANZ)SECTION 5: REMOVING AUTHORISED USERS
To remove Authorised Users so they can no longer access your ANZ accounts using ANZ Internet Banking, record their details below. If you would
like to change the Authorised Signatories on your ANZ accounts, speak to your ANZ Relationship Manager.
Note: Changes to Business Operators must be made by a Business Administrator using ANZ Internet Banking.
Existing ANZ Internet Banking User ID

Function Level

Full name

SECTION 6: ACCOUNT LIMITThis is the maximum daily cumulative amount for all transactions initiated through ANZ Internet Banking, excluding funds transfers between yourlinked ANZ accounts denominated in the same currency, cross currency transfer requests, bill payment requests and payroll payment requests.
Nominate below a new Account Limit. ANZ reserves the right to lower the Account Limit to match account permissions.

SECTION 7: CANCELLATION OF ANZ INTERNET BANKING
Tick the box below if you wish to cancel the customer’s, including the nominated Authorised Users’, registration and access to ANZ Internet Banking.
Cancel ANZ Internet Banking

Australia and New Zealand Banking Group Limited, Cook Islands Branch
Australia and New Zealand Banking Group Limited, Fiji Branch
Australia and New Zealand Banking Group Limited, Solomon Islands Branch
Australia and New Zealand Banking Group Limited, Tonga Branch

Page 6

ANZ INTERNET BANKING
BUSINESS MAINTENANCE FORMSECTION 8: CONFIDENTIAL INFORMATION AND PRIVACY
Information you provide to Australia and New Zealand Banking Group Limited (“ANZ”) will be kept strictly confidential and will be securely held by
ANZ and/or by any ANZ Group Member which term includes ANZ’s head office and its branches, agents, representative offices, regional offices oraffiliates, or any related corporation of ANZ anywhere in the world (“ANZ Group Member”).
ANZ will collect and use some of your information, including details about your transactions, your financial conditions, your account relationshipwith ANZ and /or your accounts(s) (herein collectively referred to as “Information”).
ANZ may, to the extent permitted law, collect your Information:• to assist in providing Information about a product or service;• to consider your request for a product or service;• to enable ANZ to provide a product or service;• to tell you about other products or services that may be of interest to you;• to perform other administrative and operational tasks (including risk management, systems development and testing, credit scoring, staff training
and market or customer satisfaction research);• to prevent and investigate any fraud or crime (or a suspected fraud or crime); and• as required by relevant laws, regulations and external payments systems, whether inside or outside the country where you live or where youraccount is held.
If you do not provide some or all of the information requested, ANZ may be unable to provide you with a product or service.
Disclosures by ANZ
To the extent permitted by law, by applying for the product or service, you agree that ANZ may use and disclose your Information to:• you, co-borrowers, your agents, authorised signatories, or customers you are an authorised signatory for;• your parents or guardians — if you’re under 18 years old;
• guarantors of any money you owe us;• brokers, custodians and other parties who introduced you to ANZ, are acting on your behalf, or are otherwise financially advising you;• any ANZ Group Member;• any service provider, agent or contractor which ANZ or any ANZ Group Member engages to carry out or assist its banking functions activities andservices — for example, mail houses, market research companies, cloud-service providers or data analysis companies;• marketing companies;• supervisors and advisors of our schemes;• any credit reporting company or debt recovery agencies;• regulatory bodies, government agencies, law enforcement bodies, taxation authorities and courts within and outside the country where you liveor where your account is held;• other parties ANZ is authorised or required to disclose information to by law of the country where you live or where your account is held or by lawof another country;• any reputable companies or organisations we have a continuing relationship with — including those we jointly offer products and services with,or anyone who offers loyalty programmes or services related to our accounts, products, or services;• other banks and financial institutions — if required when you send money from your account or receive money into it, to confirm or investigate
the transaction, and for verification and investigation into such transactions;• your authorised agents or your executor, administrator or legal representative;• any person where in ANZ’s view, disclosures are necessary or desirable for the purpose of allowing ANZ to perform its duties and exercise its
powers and rights under:– the ANZ Savings & Transactions Products Terms and Conditions,– the ANZ Electronic Banking Conditions and• any person or entity assisting us to investigate any concerns or complaints or manage any legal action; and• any other person or organisation as allowed by applicable law.
You agree and acknowledge that any ANZ Group Member may, to the extent permitted by law, transfer any Information to any party referred toabove to whom it is authorised to disclose the Information even though that party’s principal place of business is outside the country where youlive or where your account is held or that such information will be collected, held, processed or used by such party in whole or in part outside thecountry where you live or where your account is held.
To the extent permitted by law, you may access your Information by enquiring at any ANZ branch and you may also request that it be corrected.
A fee may be payable if you ask us to do this.

Australia and New Zealand Banking Group Limited, Cook Islands Branch
Australia and New Zealand Banking Group Limited, Fiji Branch
Australia and New Zealand Banking Group Limited, Solomon Islands Branch
Australia and New Zealand Banking Group Limited, Tonga Branch

Page 7

ANZ INTERNET BANKING
BUSINESS MAINTENANCE FORMSECTION 9: CUSTOMER AGREEMENT
By signing below, I/we acknowledge and agree that:
1. I/we and my/our Authorised Users will be bound by the ANZ Electronic Banking Conditions when using ANZ Internet Banking and acknowledge
that I/we and my/our Authorised Users have been given the opportunity to read, understand and accept the same;
2. I/we (as the customer named on this form) are liable for the use of ANZ Internet Banking by my/our Authorised Users and that I/we areresponsible for ensuring that each Authorised User complies with all obligations imposed on me/us and my/our Authorised Users under the
ANZ Electronic Banking Conditions;
3. I/we warrant that:(a) in the case that the customer is a company or an incorporated body:		(i) it is duly constituted and validly exists as a separate legal entity;		(ii)	has the capacity, power, and authority to enter into, and to exercise its rights and to perform its obligations under the ANZ Electronic
Banking Conditions; and		(iii)	a resolution was passed in accordance with the customer’s Constitution or Memorandum or Association to execute thismaintenance form;(b)	in the case that the customer is a trust, it has been validly established and the trust deed constitutes the valid, binding, and enforceable
obligations of the parties to it; and(c)	I/we are duly authorised to make an application for the use of ANZ Internet Banking subject to the ANZ Electronic Banking Conditions andthe supporting documentation provided with this business maintenance form is evidence of the matters stated in this section.
(Note: attach a copy of a power of attorney and/or minutes of the customer’s resolution to document the above)
4. I/we agree that the contents of this business maintenance form are true and correct and that my/our signature below is evidence of myunderstanding of and consent to all matters set out in this business maintenance form, including the Confidential Information and Privacy
statement above.
The ANZ Electronic Banking Conditions can be accessed online on ANZ’s website, at any ANZ branch and when you first log in to
ANZ Internet Banking.
Acknowledged and Agreed.
Authorised signatories for company, sole proprietors, partnerships, trusts and other entities
Authorised Signatory 1

Authorised Signatory 2

Title

Title

Full nameSignature

Date

D

Full nameSignature

D

M

M

2

0

Y

Y

Date

D

D

M

M

Authorised Signatory 3

Authorised Signatory 4

Title

Title

Full nameSignature

Date

D

2

0

Y

Y

2

0

Y

Y

Full nameSignature

D

M

M

2

0

Y

Y

Australia and New Zealand Banking Group Limited, Cook Islands Branch
Australia and New Zealand Banking Group Limited, Fiji Branch
Australia and New Zealand Banking Group Limited, Solomon Islands Branch
Australia and New Zealand Banking Group Limited, Tonga Branch

Date

D

D

M

M

Page 8ANZ INTERNET BANKING
BUSINESS MAINTENANCE FORM

Authorised Signatory 5

Authorised Signatory 6

Title

Title

Full nameSignature

Date

D

Full nameSignature

D

M

M

2

0

Y

Y

Date

D

D

M

M

2

0

Y

Y

For a company or other corporate customer, affix seal (if applicable)

BANK USE ONLY Retain original file in Customer’s file.
User ID of business

Customer number
Account mandates checked

100 point check completed

Documents & signatures verified by		Signatures verified by

Name and phone number of person completing form

Increase in Account Limit and Authorisation Limit(s) approved by

Email of person completing this form

Forwarded to DCM by

DCM USE
Date received

Actioned by
20Australia and New Zealand Banking Group Limited, Cook Islands Branch
Australia and New Zealand Banking Group Limited, Fiji Branch
Australia and New Zealand Banking Group Limited, Solomon Islands Branch
Australia and New Zealand Banking Group Limited, Tonga Branch 12/22 22368

Date actioned

Checked by
20Page 9