TERMS AND CONDITIONS OF ACCOUNT CREATION
Terms and Conditions of account creation of March 2022
RECITALS
These terms and conditions ("the Terms") inform the User of the terms governing the creation of a personalaccount and of the Guest Recognition Programme ("Guest Recognition Programme") of Relais & Châteaux
Entreprise.
These terms are issued by Relais & Châteaux Entreprise ("Relais & Châteaux"), a simplified joint-stock company(société par actions simplifiée) with capital of 1,024,515 Euros, registered with the Paris Trade and Companies
Register under number B 402 003 404, whose registered office is at 58-60 rue de Prony in Paris 75017 (intraCommunity VAT number: FR 09 402 003 404 00025).
Relais & Châteaux may be contacted by email at info@relaischateaux.com.

ARTICLE 1. DEFINITIONSIn addition to the capitalised terms and phrases, whether used in the singular or plural, which either have themeaning indicated when they are first used, or the meaning indicated in our Booking Terms viewable here
https://static.relaischateaux.com/neo/legal/cgr_yield_en.pdf or in

ourPrivacy

Policy viewable

https://www.relaischateaux.com/us/p/legal#personnal, the following terms are defined as follows:

User: User of the Website who creates an Account.



Subscriber: User who has created a Guest Recognition Programme Account.

here

ARTICLE 2. ACCESS TO SERVICES
Access to certain services available on the www.relaischateaux.com and events.relaischateaux.com websites
and on the Relais & Châteaux mobile applications (hereinafter referred to without distinction as the "Website"),such as the booking of hotel nights or the order of gift boxes, may be subject to the Website User creating apersonal account (the "Account").
On the date of these Terms and Conditions, when the User places an order or makes a booking, he/she must
create an Account, which, unless specified otherwise by the User, will be a standard Account ("Standard
Account").
If the User would also like to benefit from the Relais & Châteaux Guest Recognition Programme described in
Article 6 of these Terms and Conditions, he/she must then create a specific account enabling him/her toparticipate to this programme ("Guest Recognition Account"). When the User creates an account
independently from an order or booking, this Account is, by default, a Guest Recognition Account.
If the User subsequently no longer wishes to benefit from the Guest Recognition Programme, they may thenconvert their Guest Recognition Account into a Standard Account.
Creating an Account gives the User access to certain services.
Therefore, depending on the type of Account the User creates, they will be able, inter alia, to:Place an order or make a booking on the Website;Consult and update their contact details and activity and holiday preferences;



Access their history of Bookings made and orders placed via the Website when logged in;Monitor their current Bookings and orders;

Find the list of their favourite Properties;

Manage their subscriptions to e-newsletters;Manage their password.

This list if not exhaustive and Relais & Châteaux reserves the right to changes its list of services.

ARTICLE 3. TERMS AND CONDITIONS OF ACCOUNT OPENING
An Account may be created by any natural person aged at least 18 and having legal capacity. Legal entities(businesses, non-profits, etc.) may not create an Account.
By creating an Account, the User accepts these Terms after reading them and after reading the Privacy Policy
available here https://www.relaischateaux.com/us/p/legal#personnal.
Relais & Châteaux reserves the right to unilaterally change these Terms. Relais & Châteaux shall inform theUser thereof by email no less than one month before the effective date of the changes, unless the change ismade necessary by an immediately effective regulatory provision.
The User may refuse the proposed changes and may, in this case, notify their refusal by email within twomonths of the effective date of the proposed changes, to dpo@relaischateaux.com. Such refusal will entail theclosing of the User’s Account by Relais & Châteaux within 30 days.
In the absence of any written objection from the User within that time, they shall be deemed to have accepted
the changes. Thereafter, the relationship between the Parties shall be governed by the new version of theTerms accessible online https://static.relaischateaux.com/neo/legal/cgu_hosp_en.pdf at any time.

ARTICLE 4. ACCOUNT OPENING PROCEDURE
To create an Account, the User must fill in a registration form with their contact details (such as their last
name, given name, email address and country) and create a personal password.

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The User will receive an email confirming the creation of their Account within 24 hours of its creation andcontaining their Subscriber number if they have created a Guest Recognition Account.
The User is fully liable for keeping their password confidential. They agree not to use the Account, name, email
or password of any other natural person User or non-User, at any time, and not to disclose their password to athird party.
Under no circumstances shall Relais & Châteaux be held liable for the use of an Account by a third party who
is in possession of a User’s password.
The User undertakes to notify Relais & Châteaux immediately in the event that they suspect any unauthorised
use and/or in the event of theft of their password.
In this case, the User must change their password.
The User may only have one Account in their name.
By creating an Account, the User undertakes to provide exact, complete and current information.
The User is required to keep their personal information up to date. Relais & Châteaux shall not be held liable
for any error in the recipient’s contact details.
The User warrants that no information provided when creating or updating their Account shall interfere withthe rights of third parties or be contrary to the law, public order and good moral standards.
The User undertakes to not steal the identity of another person or entity, falsify or conceal their identity or
age or create any false identity.
They undertake not to disseminate any personal data or information of third parties, such as names, postal
addresses, phone numbers, email addresses or bankcard numbers.
The User’s Account may not be transferred in whole or in part by the User, either free of charge or forconsideration, and the User agrees not to assign to any third party any of their rights and obligations arisingunder these Terms.

ARTICLE 5. ACCOUNT CONVERSION AND CANCELLATION
5.1 Conversion of a Guest Recognition Account into a Standard AccountAt any time, the User may decide to no longer benefit from the services of the Guest Recognition Programme.
In this case, the User may switch from a Guest Recognition Programme Account to a Standard Account bymaking the change in their personal account.
5.2 Account Cancellation
To cancel their Guest Recognition Account or Standard Account, the User should make their request to Relais& Châteaux at dpo@relaischateaux.com.

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In addition, in case of a breach by the User of their obligations, Relais & Châteaux reserves the right to takeany appropriate measure to bring an end to the actions in question. It shall be entitled, in particular, tosuspend, cancel and/or block access to the User’s Account and to immediately terminate a Subscriber’s
subscription in accordance with Article 6.3 where applicable.
If Relais & Châteaux suspects a theft of the User’s identity, the User shall provide Relais & Châteaux with proofof their identity upon request. Pending confirmation of the User’s identity, Relais & Châteaux reserves theright to suspend and/or block access to the Account.

ARTICLE 6. GUEST RECOGNITION PROGRAMME
6.1 Presentation of the Guest Recognition ProgrammeWith over 580 member hotels, located across five continents, Association Relais & Châteaux embraces andpromotes the values of Art of Living and wishes to offer guests the very best way of discovering the world.
With this aim, Relais & Châteaux has set up the Guest Recognition Programme designed to offer its Subscribers
services tailored to their expectations, by fostering, where possible, information-sharing between the
Association Relais & Châteaux member hotels and restaurants partnering the Guest Recognition Programme(the"Properties").

The

list

of

Relais&Châteaux

https://www.relaischateaux.com/us/site-map/etablissements

Properties

can

be

viewedat:https://www.relaischateaux.com/us/site-

map/etablissements.
6.2 Terms and conditions of subscribing to the Guest Recognition Programme
The Guest Recognition Programme is open only to natural persons aged 18 years and over and having legal
capacity. Legal entities (businesses, non-profits, etc.) may not join the Guest Recognition Programme.
Subscription is applied free of charge by creating a Guest Recognition Account on the www.relaischateaux.com
Website. Subject to specific cases, no application for subscription can be processed by phone, mail, email ordirectly at the Properties.
Relais & Châteaux reserves the right to deny subscription to any person not meeting the required conditions
to take part in the Guest Recognition Programme. Relais & Châteaux also reserves the right to ask the
Subscriber for proof of their identity and to deny subscription if they fail to provide such proof.
6.3 Term of a Guest Recognition Programme subscription
The Subscriber joins the Guest Recognition Programme for an indefinite term when they register for the Guest
Recognition Programme. This registration is considered done on the date of creation of a Guest Recognition
Account.
The Subscriber may terminate their subscription at any time via their Guest Recognition Account by
converting their account to a Standard Account.

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In the event of termination by the Subscriber, their Account will be automatically converted into a Standard
Account. The Standard Account particularly gives the holder access to a part of their booking history and theirfavourite Properties and allows them to manage subscriptions to newsletters. It is automatically closed after
three years of inactivity by the holder.
Relais & Châteaux may also terminate the Subscriber's subscription if the Guest Recognition Programme isterminated. In this case, the Subscriber will be informed of the end of the Guest Recognition Programme byemail, no less than 30 days before the effective termination date thereof. The Subscriber shall not be entitledto any compensation for such termination.
Without prejudice to the foregoing, Relais & Châteaux reserves the right to terminate a Subscriber's
subscription to the Guest Recognition Programme with immediate effect if the Subscriber does not comply
with these Terms or commits any actions or omissions that Relais & Châteaux can reasonably regard as
inappropriate (such as making improper, inappropriate, insulting, racist, discriminatory or threatening remarks
in a Relais & Châteaux Property or to a member of the Relais & Châteaux personnel) and/or which could be
detrimental to the reputation of Relais & Châteaux or the Guest Recognition Programme. Subscription may
also be terminated as of right following two written requests from Properties. In this case, Relais & Châteaux
will send the Subscriber an email to inform them of this termination. The Subscriber shall not be entitled to
any compensation for such termination.
6.4 Subscriber's advantages under the Guest Recognition Programme
The Guest Recognition Programme enables information obtained from the Subscriber to be shared between
Relais & Châteaux and the Properties in which the Subscriber stays, so that they can offer the Subscriber aservice tailored to their needs and expectations. This service can take several forms: bespoke hospitality
according to their accommodation preferences and reasons for their stay, culinary suggestions adapted to the
Subscriber's tastes, etc.
Therefore, each Property welcoming the Subscriber will have access to their information for the time required
to prepare and manage Bookings, i.e. up to three months before the start of the stay and three months after
the end of the stay in or visit to the Property, in order to be fully aware of their preferences and provide optimal
hospitality. This information is accessible on a tool common to all the Properties allowing them to share
information provided by Guest Recognition Programme Subscribers, according to restrictive access rules.
Relais & Châteaux may also, either occasionally or on a regular basis, invite the Subscriber to or suggest to the
Subscriber, via customised newsletters and on their online account, events or special offers, tailored to theirpreferences whenever possible.
The Guest Recognition Programme shall not however impose upon Relais & Châteaux and the Properties any
specific obligations or the requirement to take the Subscriber's preferences and constraints into account nor
shall it oblige the Properties and Relais & Châteaux to share the Subscriber's information.

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In this regard, Relais & Châteaux draws the Subscriber's attention to the fact that the disclosure of information
concerning them within the framework of the Guest Recognition Programme does not exempt them fromproviding such information directly to the Property in which they may stay or enjoy a service, particularly ifsuch information is important for their health or safety (allergy, intolerance, anonymity, etc.). Accordingly,
Relais & Châteaux and the Properties shall not, under any circumstances, be held liable for any harm causedby any failure to take into account any information provided by the Subscriber within the framework of the
Guest Recognition Programme.
To be recognised by the Properties as a Subscriber, they must provide their Subscriber number (i) at the timeof Booking and (ii) upon arriving at the Property. The advantages can only be granted if the Booking is madeby the Subscriber via:-

the Relais & Châteaux Concierge service by phone,-

the www.relaischateaux.com website, by logging in to their Guest Recognition Account,-

the Property, directly by phone or on its website, provided that the Subscriber expressly indicatesthat they are a Guest Recognition Programme Subscriber,-

brick-and-mortar travel agencies, provided that the Subscriber expressly indicates that they are a
Guest Recognition Programme Subscriber.

Accordingly, no Booking made via a different booking channel to those listed above (for instance via Online
Travel Agents) will enable the Subscriber to be identified as a Subscriber to the Guest Recognition Programme.
6.5 Liability of Relais & ChâteauxRelais & Châteaux shall take all necessary measures to guarantee the smooth running of the Guest Recognition
Programme, the Subscriber's access to their Guest Recognition Account, and the security and confidentialityof the data exchanged. However, Relais & Châteaux shall not be held liable for any theft, destruction or
unauthorised disclosure of data caused by any unauthorised access to the Subscriber's Guest Recognition
Account.
Relais & Châteaux may not be held liable by the Subscriber for the manner in which the Properties may use
the Guest Recognition Programme, and particularly for the advantages that may or may not be granted to themin this context. In any event, Relais & Châteaux shall not be held liable for any damage sustained in connection
with an advantage provided by a Property.
The Subscriber shall compensate Relais & Châteaux for any damage, cost or loss (including loss of profits)caused by a breach of these Terms.

66.6 Force MajeureNone of the parties (including the Properties) shall be held liable for any failure to fulfil any contractual
obligation where such failure is caused by the occurrence of a force majeure event. Force majeure events shall
include, in addition to those ordinarily recognised by the case law of French courts, problems caused bydisruptions or interruptions in the supply or operation of telecommunications means provided by third-party
operators of networks or servers to which the network(s) used for the Guest Recognition Programme areconnected, any inadequate transfer caused by telecommunications networks and internet, intranet andextranet networks, natural events (lightning, fire, flooding, earthquakes, etc.), acts of war, riots, attacks,
epidemics or pandemics, and labour disputes affecting service providers or suppliers of Relais & Châteaux and
the Properties.
The occurrence of a force majeure event shall relieve the debtor of the obligations affected by such an event
but only of such obligations, which shall be suspended by operation of law until the effects of the force
majeure event have ceased. All the other contractual obligations shall continue to be performed in accordancewith the Terms.
6.7 Right of withdrawal
The Subscriber is entitled to withdraw their subscription without justifying their decision within a period of
14 days. The withdrawal period expires 14 days after the date of receipt of the email confirming the openingof the Guest Recognition Account.
To exercise the right of withdrawal, the Subscriber must notify Relais & Châteaux, 58-60 rue de Prony, 75017
Paris, or at dpo@relaischateaux.com, of their decision to withdraw their subscription by making an
unambiguous statement (i.e. by sending a letter or an email). The Subscriber may use the withdrawal form
template appended to these Terms but this is not mandatory.
In order to comply with the withdrawal period, the Subscriber should simply send their notification concerning
the exercise of their right of withdrawal before the expiry of the withdrawal period.
If the Subscriber uses this possibility, Relais & Châteaux will send them an acknowledgement of receipt of thewithdrawal on a durable medium (by email).
If the Subscriber withdraws, their Guest Recognition Account will be closed. However, they can findinformation concerning a part of their booking history on their Account which will have become a Standard
Account.
As the Subscriber will not make any payment to Relais & Châteaux within the framework of the Guest
Recognition Programme, Relais & Châteaux will not refund any sum of money to the Subscriber in the eventof their withdrawal.

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The Subscriber acknowledges and expressly agrees by accepting these Terms that Relais & Châteaux and theProperties will begin to provide the services under the Guest Recognition Programme before the expiry of theaforementioned withdrawal period.
In any event, the Subscriber is reminded that they are also entitled to terminate their subscription at any timein accordance with the provisions of Articles 5 and 6.3 of these Terms.
6.8 Complaints
Any complaint by the Subscriber relating to the Guest Recognition Programme must first be presented inwriting to guestrelation@relaischateaux.com.
6.9 Transfer of the Guest Recognition Programme
Relais & Châteaux reserves the right to transfer the Guest Recognition Programme to another entity in its
group, provided that such transfer shall not entail a reduction in the Subscriber's rights. In this case, it will
inform the Subscriber thereof by email no less than 30 days prior to the transfer.

ARTICLE 7. PERSONAL DATA PROTECTIONThe User will find all the information concerning the processing of their Personal Data in the Relais & ChâteauxPrivacy Policy https://www.relaischateaux.com/us/p/legal#personnal.

ARTICLE 8. INTELLECTUAL PROPERTY
Any content featured on the Website and, in particular, those integrating elements protected by copyright,
trademarks, logos, graphic elements, sound, photos, databases, software, texts and videos is the exclusive
property of Relais & Châteaux or the member Properties.
Any copy, extraction, decompilation, communication to the public, dissemination, distribution, broadcast,display, linking, deep linking, or any other change to the Website made without the express written permissionof Relais & Châteaux is strictly prohibited. Any breach of these provisions may result in an infringement of
copyright, trademark rights or other intellectual property rights and may give rise to civil and/or criminal
penalties.
The User who has created an Account grants Relais & Châteaux a free, non-exclusive licence to use content
provided by the User for distribution worldwide and for the term of protection of the rights. This right allows
Relais & Châteaux to use, reproduce, adapt, translate, modify and publish Users' content in strict compliancewith the purpose of the services provided on the Website or on any other medium providing these services.
The stipulations of this Article 8 benefit Relais & Châteaux as well as its parent company, affiliates and its
content suppliers and third-party licensors. Each one shall be entitled to rely on and apply said stipulations,directly or in their own name.

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ARTICLE 9. MEDIATION
Failing an amicable settlement with Relais & Châteaux, the User may use the consumer mediation service used
by Relais & Châteaux, i.e. the Tourism and Travel Mediation (Médiation Tourisme Voyage).
Mediation is an amicable dispute resolution process that is free of charge, confidential and short, which theUser and/or Relais & Châteaux is free to accept and stop at any time. The consumer mediator is an independent
person tasked with suggesting a solution to the dispute between the professional and the consumer by giving
an opinion that the User and/or Relais & Châteaux is free to accept or refuse.
The User may freely contact the Tourism and Travel Mediation, whose contact details are available on its
website: www.mtv.travel.
Furthermore, pursuant to Article 14 of Regulation (EU) no. 524/2013, the European Commission has set up an
Online Dispute Resolution platform to facilitate independent extrajudicial resolution of online disputes
between consumers and professionals in the European Union. This platform is accessible at the following link:
https://webgate.ec.europa.eu/odr/.

ARTICLE 10. GOVERNING LAW AND JURISDICTION
Except where a public policy statute applies (which shall only apply within the strict limits of its purpose), it
is expressly stipulated that these Terms are governed by the laws of France and that the courts in Paris shallhave jurisdiction to hear any dispute arising between the User and Relais & Châteaux in connection with theseTerms.

ARTICLE 11. GENERAL PROVISIONS
Should any clause of these Terms be held to be invalid or unenforceable, the validity and enforceability of theother provisions hereof shall not be affected. In this case, the clause considered invalid or unlawful shall be
modified by the court to which its validity is referred and construed so as to give effect to it in a manner assimilar as possible to the invalid or unlawful provision, to the extent permitted by law.
Unless otherwise notified, no forbearance or delay by Relais & Châteaux in exercising its rights under theseTerms shall be deemed a waiver of such rights.
The User and Relais & Châteaux recognise the validity and probative force of letters sent by post, emails, text
messages, electronic signatures and the scanned documents exchanged between them within the framework
hereof.
If the Terms are translated into any other languages and in the event of a discrepancy between the French
version and the translations, the French version shall prevail.

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APPENDIX: WITHDRAWAL FORM TEMPLATE(Please complete and return this form only if you wish to withdraw from the agreement)
For the attention of Relais & Châteaux Entreprise - Service Marketing - 58/60 rue de Prony - 75017 Paris,
guestrelation@relaischateaux.com, +33 (0)1 45 72 90 00:
I/we (*) hereby notify you of my/our (*) withdrawal from the subscription agreement made online on:
Name of consumer(s):Address of consumer(s):Signature(s) (only where this form is sent on paper):Date:(*) Delete as appropriate.

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