Helping employees
feel their best again
How IT can bring positive experiences to hybrid work.

Pivoting the business model
If there was any question about the feasibility of traditional
business models, it’s now safe to say they’re out of time.
In the blink of an eye, everything IT manages on a
day-to-day basis has grown in size and complexity—
more devices, more unknowns, more apps, more data,
more security risks—and a more distributed workforce.
IT is under more pressure than ever and could benefit
from the support of experts to meet quickly changingneeds. Many workers have shifted to the work-fromhome model and that isn’t likely to change—58% ofworkers said they would “absolutely” look for a new job
if they cannot continue remote work in their current role.1
As IT takes a more visible role and becomes a driverof business success, it creates major opportunities
for strategic IT initiatives across the organization.
It also puts significant pressure on IT leaders to makesure daily operations are secure and employees areengaged and productive.

Collaboration with a third party is
not always easyCollaboration can be complicated and challenging tomanage. Make sure your service providers deliver IT withthe value they claim.
Expert support is crucial to today’s IT. Even thoughdecentralization and security have become the natural
focus of today’s IT teams, change has created new
ways for IT to help organizations adapt, respond, andsucceed—by reworking supply chains, developing new
digital services, and collaborating on processes forcustomer care.
Yet these important business innovations could be lostif IT staff are struggling with systems continuity or miredin tasks like detailed device management. That's whyrelationships with third-party services are now essential
to running a successful IT organization.

Helping employees feel their best again

2

Soaring device use vastly
increases IT burden
Service providers help balance the workload.
The productivity of today’s workforce in the current
environment relies heavily on accessing the businessnetworks anywhere, anytime, on any network and device.
According to the latest Annual Internet Report from
Cisco, the number of devices connected to IP networks
will be more than three times the global population by2023 and there will be 29.3 billion networked devices
globally by 2023, up from 18.4 billion in 2018—an averageof 3.6 networked devices per capita by 2023, up from
2.4 in 2018.2

Even though remote capabilities are the new necessity,
employees prefer to work for companies that foster theculture of mobility and choice; it’s a key success factor
for retention and recruitment.
By taking on device management tasks and helping tomaintain hardware investments, services partners play
an important role in helping to manage the workload
created by the decentralized and remote workplace.

New and increasing
security threats
The number and variety of devices in an organization’s
network provide enormous advantages for productivity,communication, and collaboration, but they also
increase exposure to potential threats. The potential
points of exposure span laptops, printers, phones, andmore. The majority of IT leaders believe the increase inremote work means greater security vulnerability.
The lion’s share of devices interacting with corporate
data, perhaps as much as 60%, are now mobile.3
That number is bound to climb, and the average costof a corporate data breach is $3.86 million.4
Strategic services are vital to helping companies
navigate the ever-changing threat landscape andprotect businesses from breaches.

29.3 billion
networked devices by 2023,
up 11 billion since 20182

Helping employees feel their best again

3Turning data into insights

Large quantities of data have become absolutely
critical to enterprise operations. However, the reality isthat extreme amounts of data can be overwhelming,
which highlights the need for services partners with theexpertise and resources to analyze the data and create
actionable information. The global big data and businessanalytics market size was valued at $198.08 billion in2020 and is projected to reach $684.12 billion by 2030,
growing at a CAGR of 13.5% from 2021 to 2030.5
In essence, enterprises are drowning in data but hungry
for insight, which is projected to only intensify as data
continues to integrate into everyday operations.
To embrace the potential of data and analytics fully,
enterprises are investing in stronger third-party
partnerships with providers who not only securely
manage data but also provide the insights required topropel businesses forward.

Helping employees feel their best again

US$486 billion
Global market value of big data andbusiness analytics predicted to jumpfrom $198B in 2020 to $684B in 20305

IT execs on big data:
By 2025, software or intelligent robots
will fill a quarter of the world’s jobs6
Top of mind in 2022 will be retaining workers
and boosting diversity in tech workforces74

The rise of the managed
services economy
While enterprises continue to take on more data anddevices, consumer demands and buying behavior are
driving providers to become increasingly experienceoriented. These trends, plus the generational influenceson next-gen IT decision-makers, are having a significant
impact on the modern workplace.

The US service industry has now grown for
19 consecutive months, according to the Institutefor Supply Management, which monitors
18 service sector industries.8

Explosive growth of
on-demand services

On-demand app economy
is expected to grow to$335 billion by 2025

Thanks to technology enhancements and customer
demand, businesses are being transformed by theon-demand economic model, with revenues in theautomotive, hospitality, finance, staffing, and media
streaming sectors alone projected to grow from
$14 billion in 2014 to $335 billion in 2025.9
Companies are seeking providers who can facilitate
functional and tactical tasks, as well as perform as
true partners offering strategic insight and oversighton everything from device usage to enterprise risk
management. And adoption of this approach isn’t
expected to slow down anytime soon.

Helping employees feel their best again

9The burden on IT to manage and update owned services
and goods continually can be lightened by investingin managed services—not simply as a provider, but
as a partner who can share the responsibility ofmeeting goals to help move the organization forward.
Such services can range from predictive analytics tomanaged print services to security tools—all enabling
IT teams to make the most of virtualization possibilities.

5Essential support forbusiness continuity
HP Services
New HP services accelerate thetransformation of your business with
impactful and empowering IT services.
From setup through recycling, HP has
the entire service lifecycle covered:
Services for configuration, deployment, and zero-touch
setup to get users up and running right away.

A Mercer Consulting survey of more than 300
businesses around the world revealed that 51% oforganizations do not have a business continuity plan.10
Managed services can play an important role fororganizations looking to build capabilities and subscribe
to services or solutions on flexible terms. This means
cost savings from not having to buy expensive devices
and tools and not paying the related support expenses
of using in-house resources.
Services providers help increase IT value and efficiency
with the flexibility to acquire services on an as-neededbasis, without worrying about the total up-front costof ownership or ongoing support, maintenance, andexpertise to help meet strategic goals.
With the volume of service offerings available in themarket, making the choice of which services provider
to go with is crucial. With HP Services as a partner,
business is supported with intelligent solutions thatstreamline, secure, and optimize IT service delivery.

Device support services across PCs, printers, and more,that enable IT to resolve issues quickly and deploy rapid
repair or replacement anywhere to keep devices runningand employees productive.
HP Wolf endpoint security solutions safeguard devices
and data, countering even aggressive, unknown
cyberattacks across multi-provider PC environments.
Optimization services anticipate, identify, and resolve
problems by providing relevant, AI-driven insights
and expertise to bring clarity and guide better
decision-making.
HP Presence meeting space solutions empower frictionfree collaboration through groundbreaking, lifelike voice,video, and sensor technology, creating a comprehensive
portfolio of purpose-built room solutions.
Responsible End-of-Use Services phase out devices
securely and offer multiple ways to recover, repurpose,and recycle tech for a healthier planet.
HP Digital Services and HP Managed Services meet awide spectrum of needs from boots-on-the-ground toglobal telemetry.

Hybrid work edge

6Helping businesses adapt and compete
in changing circumstances
With HP Services, IT can focus people and resources on driving business outcomes.

To learn more about HP Services, visit www.hp.com/hp-services

FlexJobs, FlexJobs Survey Finds Employees Want Remote Work Post-Pandemic, 2021, http://www.flexjobs.com/blog/post/flexjobs-survey-finds-employees-want-remote-work-post-pandemic/
Cisco, Cisco Annual Internet Report (2018–2023) White Paper, 2020, http://www.cisco.com/c/en/us/solutions/collateral/executive-perspectives/annual-internet-report/white-paper-c11-741490.html
Microsoft Security, Mobile security—the 60 percent problem, April 7, 2020, https://www.microsoft.com/security/blog/2020/04/07/mobile-security-60-percent-problem/
4 Ponemon Institute, Cost of a Data Breach Report 2021, http://www.ibm.com/security/data-breach
5 Allied Market Research, Big Data and Business Analytics Market Statistics – 2030, September 2021, http://www.alliedmarketresearch.com/big-data-and-business-analytics-market
6 Jose Antonio Ribeiro Neto, Big Data for Executives and Market Professionals — Second Edition, 2019.
7 Forbes, CIOs’ Top Priorities For 2022 Include Monitoring The Metaverse, Advancing AI And Securing Tech Supply Chains, January 5, 2022, http://www.forbes.com/sites/martingiles/2022/01/05/cios-toppriorities-for-2022-include-metaverse-ai-and-securing-it-supply-chains/?sh=2c9ee0f557da
8 Associated Press, US service industry grows more slowly in December, January, 6, 2022, http://apnews.com/article/business-22e5ca61ac5b872411b3fc5604c1f3df
9 The One Brief, In Demand: The Growth Of The On-Demand Economy, accessed January 2022, https://theonebrief.com/demand-growth-demand-economy/
10 ContinuityInsights, A Case for Business Continuity Managed Services, August 20, 2020, http://continuityinsights.com/a-case-for-business-continuity-managed-services/
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© Copyright 2022 HP Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express
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