THE QUALITY MANAGEMENT SYSTEM OF THE GENERAL DIRECTORATE OF SEAPEOPLE OF THE AMP IS CERTIFIED BY THE BUREAU VERITAS COMPANY.
The General Directorate of Seafarers (DGGM), of the Panama Maritime Authority (AMP), becomesthe first General Directorate of this important institution to be certified by the Bureau Veritas
Certification company, after satisfactorily passing the External Audit conducted to its Quality
Management System (QMS) based on the ISO 9001:2015 Standard.
Through this audit, the quality of the service provided was certified, while also reaffirming thecommitment acquired by the present Administration to always lead with transparency, efficiently,and seeking the continuous improvement of all the services provided.
Included in this certification are the Regional Documentation Offices of: Seoul, Korea; Dubai,United Arab Emirates; Miami, United States; London England; Manila, the Philippines, Piraeus,
Greece, Shanghai-China and Mumbai-India, the last 2 offices being the ones that have thiscertification under the ISO 9001:2015 Standard for the first time.
In the period between July 2019 - November 2022, 114 updates were made and a total of 77 new
documents have been raised, including forms, procedures, guides, manual instructions and matrices,which is of the utmost importance since these are related to the DGGM regulations, which
contribute to maintaining high standards, optimizing internal processes and the continuousimprovement of the Quality Management System in this general Directorate.
The Regional Manager of Bureau Veritas Panama, Jose Aurelio Chong pointed out that "thisachievement also represents a great challenge for everyone, because it is necessary to maintain thesystem efficiently and contribute to its continuous improvement, let's remember that successfulorganizations are those managed with quality, from its operation to its implemented standards,providing added value to its clients, in this case to seafarers, because the organization achieves adifferentiation by being
better prepared and equipped to gain new opportunities , where the AMP as worldwide flag
leader,has consolidated itself in regards to its objectives with a view to customer satisfaction, in a
global market that is very competitive”.
For his part, the Director of the DGGM, Captain Juan Maltez, expressed his pride to count with thecommitment of his entire work team, which used its best effort to satisfactorily pass this audit,
where compliance with the quality standards was verified.
The DGGM Quality Management System certification established as the scope of its system, theregulation of maritime training activities carried out by authorized maritime training centers,
recognition of the suitable physicians to issue medical certificates for seafarers and provision ofcertification services for seafarers who work on board Panamanian-flagged vessels”.
Bureau Veritas Certification is internationally recognized in the maritime certification field, withmore than 121,000 certified companies worldwide. It has operations in 80 countries, reaching a totalof 140 countries that receive its services, with more than 8,000 experienced auditors and more than
70 accreditations obtained by national and international organizations.
The deputy administrator of the AMP, Elvia Bustavino, the Director General of the DGMM,
Captain Juan Maltez, and the Regional Operations Manager of the Marine Branch for North Latin
America of Bureau Veritas Panama S.A., Jose, participated in the certification delivery ceremony.
Aurelius Chong.

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