Meeting the same
IT goals in a whole
new work world
How can the new tech help you keep employees
happy and productive in the hybrid work age?

A new phase is washingover the workplace: hybrid

By July 2021, 92% of IT leaders reported that they wereplanning to move to a hybrid model or had already done so.1
That means more employees began mixing their time between
the office, home office, and co-working locations. And although
57% of IT leaders said they were excited about the prospects,1
and 44% felt that it was a move in the right direction,1 78% also
predicted this shift would become a burden for IT.2
Many organizations are now using the experience gained fromtwo years of global business disruption to shape their plans
for longer-term hybrid workforce needs and opportunities.
And they’ve come to realize something: Their IT teams simply
can’t do it all on their own. Sometimes they need supplemental
services to cover all the bases they just don’t have thebandwidth for.
Companies are learning that upsourcing to a cloud-based
platform supported by expert IT services creates a digital
ecosystem where workers can move seamlessly among
environments.

Optimizing the anytime, anywhere workforce

68%

of American workers say the ability towork remotely and on-site is the perfectwork model3

70%

of companies expect a blend of in-person
and remote working going forward4

63%

of high-growth companies embrace hybrid
work models3

Organizations are realizing the freedom that forms froma technology biome where IT can manage devices withthe power, efficiency, and visibility of tools including global
telemetry, machine learning, and predictive analytics.
By automating and offloading the tedious, time-draining
tasks, they’re increasing employee productivity andpreventing IT staff burnout.

2Services that fill
specific needs

A multitude of mission-critical tasks compete for your IT
department’s finite attention. Bringing in an experienced
and responsive services provider to give them some reliefin handling your hybrid workplace requirements could be
pivotal to your organization’s long-term success.
But how do you decide whether a services approach is rightfor your organization, and what capabilities should you expectfrom a provider? Start by examining the specific IT elements ofa work-and-collaborate-from-anywhere setup. Whatever theirbenefits, these flexible arrangements add complexity and risk
for both the organization and individual employees.
After you recognize where your greatest pain points and gaps
lie, you’ll be better equipped to choose the right partner toenable your business growth.

Optimizing the anytime, anywhere workforce

3.5%
85%
Only

38%

of service providers polled by Forrester
expect an uptick in client agreementsemphasizing outcome-based delivery5of businesses have somewhat or
greatly accelerated the implementationof technologies that digitally enable
employee interaction and collaboration6of employers have upgraded their
video technology to allow for more
hybrid collaboration73

Devices that fit
how employees work

As more employees access corporate networks, applications,data, and support from remote locations—often on personal
devices such as smartphones, laptops, tablets, and printers—
your IT teams can easily get immersed in competing
challenges.
They may need to configure new devices for at-home use, field
more IT help-desk requests, and roll out additional remotecollaboration tools so employees stay productive. On top ofthese and other demands, your IT managers are still tasked
with actively managing costs.
Adding supplemental support services can help you preserve
the well-being and satisfaction of your existing IT team at alower cost than adding more full-time staff, especially in a time
when the hiring market is so challenging.
When evaluating managed service providers to help keep yourdevices functioning optimally and your employees working
happily, look at the types of support you receive at every stageof the device lifecycle. Not all vendors deliver a complete
portfolio of services that can effectively free your in-house IT
team to focus on core business tasks.

85%

Here are some important questions to help
select a potential services partner.
Can you help assess my current IT environment and advise me
on moving to a modern endpoint management approach?
Do you provide pricing models to purchase as-a-Service withflexible scalability? Do you configure devices and applications
at the factory prior to shipment?
How do you deploy devices and services quickly, with minimal
disruption to employee productivity, wherever they work?
Can you support different needs across multiple regions andtailor services to local requirements?
What tools do you provide for optimizing system performanceand maintaining our device infrastructure?
How do you manage end-of-life needs such as device recovery,
deinstallation, secure data erasure, and equipment recycling?

of CIOs say employees are justas productive working remotely
as in the office2

Optimizing the anytime, anywhere workforce

4Device managementthat stays a step aheadof user needs

Moving your organization’s IT environment to the cloud gives
IT more effective ways to support employees who are working
remotely or moving between remote and on-site
work environments.
This model also gives workers access to a broader arrayof technologies and more satisfying ways to collaborate.
However, the related demands of managing additional enduser devices can overwhelm an already time- and budgetstrapped IT team.
Bringing in a service provider can help your IT team keep up
by automating device management tasks and using analytics
platforms to resolve issues before they affect employees.
This type of cloud-based arrangement truly starts to makebusiness sense when a provider can demonstrate that its
services reduce overall costs and complexity, as well asease the staffing challenges involved in conducting
in-house support.

88%

of IT leaders believe that it’s essential for
employees to effectively and efficiently
work remotely 2

Optimizing the anytime, anywhere workforce

Here are some important considerations.
How extensively will this service provider monitor my device
health and security?
Will I receive actionable insights into the performance of users’
notebooks, workstations, printers, mobile devices, and evenconferencing solutions across my multi-OS environment?
Will I be able to monitor and manage which devices areconnected to my network and what applications are installed?
Can the provider help me set up paper-based, cloud-integrated
workflows for the digital world?
How quickly will I receive complete details on the causes ofsystem errors or crashes?
Do you have predictive analytics capabilities to identify issues
before they become problems?
How does the provider stay apprised of whether connected
devices comply with my organization’s security policies?

5Security that goes where
your people and devices go
62% increase in ransomware attacks in 2021

8

54% of IT professionals consider remoteworkers to pose a greater security risk than
traditional workers9

75% of IT leaders say their organizations haveincreased spending on security tools in the last
12 months2

Safeguarding devices and data against increasingly
sophisticated cyberattacks as well as accidental breaches
is a perennial focus for IT professionals, but that focus has
magnified with the move to hybrid work. Security challenges
multiply as employees spend more time working remotely
or moving between locations. In the last month of 2021,
organizations worldwide experienced more than 722 million
attacks in 30 days.10

To be effective, you need a security approach that protects
your organization without adding productivity-impeding
complexity to the workday for employees or IT. You also haveto balance your IT team’s security work alongside myriad
other priorities.

Potential risks emerge whenever someone logs in to thecorporate network using a personal device, accesses
sensitive information on home or public Wi-Fi connections,installs unauthorized applications, or travels with acompany-issued device.

Can this security services provider add a multilayered defense
to my remote work environment quickly, without increasing thein-house IT workload?

Going with a BYOP (bring-your-own-printer) approach serves
up additional risks, falling under the dreaded umbrella ofshadow IT. Though it keeps printer management out of IT’s
work queue, employees’ personal printers won’t have theproper security configurations and business policies applied
for information to be shared safely.
Security Magazine notes, “The use of unauthorized softwareand shadow IT can also jeopardize a business’s entire
cybersecurity posture.”11
It’s inevitable that something will slip through—unless you
deploy an always-on, always-watching sentinel of tools andservices that has IT’s back, reducing risk and stress.

Optimizing the anytime, anywhere workforce

Here are some key areas to explore.

Does the provider offer integrated protection across endpoint
devices, cloud-based applications, network hardware, and web
touchpoints?
Does the provider have a deep bench of security experts, andhow much ongoing support will my IT department consistently
receive from them?
Can I count on these services to proactively identify andresolve potential security risks before they cause actual
damage?
What is the provider’s approach to keeping security
unobtrusive so employees can stay focused on their
day-to-day work?

6Give employees and I.T. the righttools and help keep employees
feeling and working their best—wherever they are.
IT’s work is business-critical. That’s why organizations of all sizes are discovering the benefits of adopting managed
services to support the PCs, printers, smartphones, conferencing solutions, and other endpoints that are relied on soheavily by an increasingly hybrid workforce. Augmenting your IT department with HP Services can help you reinvent
how you work—freeing both workers and IT to get the job done comfortably, anywhere, anytime.
FREEDOM FOR WORKERS with PERSONALIZED solutions that accommodate diverse needs, locations,and work styles: versatile devices, immersive experiences, ergonomic support, and cloud-enabled tools.
FREEDOM FROM GROWING THREATS with solutions that leave you PROTECTED against security risks aimed atyour people and your data: zero trust, isolation and containment, automatic updates, and managed services.
FREEDOM FROM IT OVERLOAD AND BURNOUT with solutions that make your IT teams more PRODUCTIVE amid
growing demands and responsibilities: IT automation, digitized workflows, modern management, and remoteconfiguration and deployment.
FREEDOM TO MEET CHANGING BUSINESS DEMANDS with solutions that get you PREPARED to address the
specific goals of your IT teams and your business: real-time insights, configurable solutions, and endpoint andlifecycle management.

Give IT the extra support they need to make hybrid work less of a burden on their day.
Learn more at hp.com/hp-services

Snow Software, “Study: Hybrid Work Is Here to Stay, Bringing Its Own Mix of Complexities,” July 29, 2021, https://www.snowsoftware.com/blog/study-hybrid-work-here-stay-bringing-its-own-mix-complexities
Snow Software, “2022 IT Priorities Report,” December 2021, https://go.snowsoftware.com/rs/377-PWR-208/images/2022_Snow_IT_Priorities_Report_12.6.21_FINAL.pdf
Apollo Technical, “19 Important Hybrid Working Statistics to Know Now and for the Future (2021),” January 6, 2022, https://www.apollotechnical.com/hybrid-working-statistics
4 CNBC, “The latest numbers on how many workers will be returning to offices, and how often,” July 8, 2021, https://www.cnbc.com/2021/07/08/how-many-workers-will-be-returning-to-offices-and-how-often.html
5 Forbes, “5 Ways To Support Hybrid Working In The Future Workplace,” March 15, 2021, https://www.forbes.com/sites/nigeldavies/2021/03/15/5-ways-to-support-hybrid-working-in-the-futureworkplace/?sh=4cefa823373d
6 The Enterprisers Project, “Hybrid work’s next phase: 3 lessons for CIOs,” October 29, 2021, https://enterprisersproject.com/article/2021/10/hybrid-work-next-phase-3-lessons
7 Owl Labs, “New Hybrid Work Statistics: The 5th Annual State of Remote Work Report,” November 11, 2021, https://resources.owllabs.com/blog/state-of-remote-work-report-2021
8 Intras Cloud Services, “5 Ways to Protect Yourself from Cyber Security Threats in 2022,” January 2, 2022, https://www.intrascloudservices.com/blog/5-ways-to-protect-yourself-from-cyber-security-threatsin-2022/
9 Findstack, “The Ultimate List of Remote Work Statistics for 2022,” December 6, 2021, https://findstack.com/remote-work-statistics
10 Cybercrime Magazine, “Organizations Worldwide Experience Over 722 Million Attacks In The Last 30 Days!” December 29, 2021, https://blog.knowbe4.com/organizations-worldwide-experience-over-722million-attacks-in-the-last-30-days
11 Security Magazine, “Top 5 cybersecurity challenges in the hybrid office,” June 16, 2021, https://www.securitymagazine.com/articles/95434-top-5-cybersecurity-challenges-in-the-hybrid-office1

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