暮らしの手引き広島 第６章 生活一般

The Hiroshima Prefectural Government has established information provision and consultation
systems so that foreign residents can easily access a variety of information necessary for their daily
lives, aiming to create an environment in which they can live with ease and live active lives.
1 Various consultation services(1) Consultation Services for Foreign Residents
Foreign resident consultation services concerning daily lives are provided in all municipalities
in Hiroshima Prefecture, to enable foreign residents to live their daily lives comfortably.
Other foreign resident consultation services are also provided to offer expert advice
concerning status of residence, labor problems, and social insurance.
For more information, please refer to the Consultation Services for Foreign Residents (P.1 toP.4).
(2) Human Rights Consultation Services for Foreign Residents
The Hiroshima Legal Affairs Bureau provides human rights consultation services to foreign
residents who are not fluent in Japanese, including providing interpreters.
Name

Human Rights
Counseling
Offices forForeigners* Appointment
required

Location
Hiroshima Legal Affairs
Bureau6-30 Kami-Hatchobori,Naka-ku, Hiroshima-shi
Tel: 082-228-5792
For phone consultations:Tel: 0570-090911

Content Available languages
English, Chinese, Korean, Vietnamese,Tagalog, Portuguese, Nepali, Spanish,Indonesian and Thai Reception dates and times
Mon. to Fri. every week (excluding
year-end and New Year holidays)
9:00-17:00

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Guide to Living in Hiroshima Chapter 6 Daily Lives(3) Child-rearing Support
Consultation services concerning child rearing are provided at the Child and Family
Consultation Office and a Maternal and Child Health Center in individual municipalities.
Municipal governments have established local child-rearing support centers as one of thechild-rearing support measures aimed at promoting interactions among parents rearing youngchildren. At the centers, childcare consultation is also offered by experts who have knowledge ofchild rearing or have experienced child rearing.
Moreover, certified children’s nurseries, kindergartens and day care centers provide temporary
childcare services for babies and young children who cannot be cared for at home temporarily(temporary childcare project).
For more information, please contact the municipal government office of your residence.
Contact

Municipal government office

If you have any problems, please use the following telephone services to receive consultation.
① Hiroshima Prefecture Telephone Counseling for Emergency Medical Care for Children(only in Japanese)
19:00–8:00 the following morning (every day)Phone
Type of a phone line
#8000 with no prefix

Fixed-line phone (touch-tone line), cell phone(082) 505-1399

Dial phone, IP phone, HIKARI phone (NTT),
fixed-line phone in Otake City

If your child is suddenly taken ill at night, you can receive advice on the necessity ofseeing a doctor and first-aid treatment that can be provided at home.
* When you make a phone call, you will hear an automated voice. Then you will beconnected to a counseling center, where you can receive counseling from a nurse or apediatrician as needed.
② Child-rearing Household Support Center
Don’t worry all alone! Please feel free to call us to receive advice on any concerns or
troubles you have regarding child rearing etc.
Service hours （excluding year-end,Contact

New Year and national holidays）

information

NameChild-rearing Household
Support Center AshitabaChild-rearing Household
Support Center MagokoroChild-rearing Household
Support Center CosmosAddress
Mon.-Fri.9:00～17:000823-27-5371

Kure City, Kaguracho
3-5Mon.-Sat.

9:00～18:00

0848-24-0556

Onomichi City,Kuriharacho 1268-1

Mon.-Sat.

9:00～17:00

0829-54-2112

Hatsulkaichi, Maruishi
1-1-1262

暮らしの手引き広島 第６章 生活一般

(4) Consultation Concerning Child Abuse, etc. (Hiroshima Prefecture Child Consultation Centerchildren’s welfare center)Consultation is provided on child abuse, difficulty with nurturing, juvenile delinquency, andother child-related problems for cases involving children until they reach 18 years of age.
Contact

Tel: 189 (Children Consultation Center Abuse Call Line)(You will be connected to a children’s welfare center of your residence.)(5) Consultation Concerning Domestic Violence (Violence from a Spouse or Partner)
Domestic violence (DV) is a grave violation of human rights, and constitutes a criminal act.
Instead of suffering alone, please consult with us.
DV Consultation ＋（Plus）
https://soudanplus.jp(6) Consultation Concerning Sexual Violence
Please consult with us if you are being/have been tormented bysexual violence, sexual harassment, sex crimes, stalking etc.
〇Sexual Violence One-stop Support Center Hiroshima
Japanese https://www.pref.hiroshima.lg.jp/site/onestop/
Englishhttps://www.pref.hiroshima.lg.jp/site/english/eonestop.html▷Phone consultations（24/7, 365 days/year, standard language: Japanese）
Tel: 082-298-7878▷ If needed, interpretation is available for in-person consultations (Possible toreserve online)
Japanese https://www.pref.hiroshima.lg.jp/site/onestop/contact.html
Englishhttps://onestop-h.org/contact/prefE-form.html(7) Consultation for Consumers
You may encounter various consumer-related troubles, concerning such matters as making acontract for an optical network or a smartphone, receiving the return of a deposit for a rental
apartment room, and or taking out a loan.
If you have any problems, please feel free to consult a prefectural or municipal consumeraffairs consultation center.
Contact

 Hiroshima Prefecture Consumer Affairs Center
Tel: 082-223-6111
 Consumer Affairs Center in each municipality
Tel: each municipal government office Consumer Hotline Tel: 188(You will be connected to a consumer affairs consultation centernear your home.)
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Guide to Living in Hiroshima Chapter 6 Daily Lives

You can receive consultation via email through the Hiroshima Prefecture website “ConsumerDamage Prevention for Young People.”
http://nackynailly.com/

Hiroshima Prefecture “Sodan Shite
Mucho—Nacky & Nailly’s Counseling"

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