NEWS RELEASE
January 15, 2016
Daisuke Iwase, President & COO
LIFENET INSURANCE COMPANY(Securities Code: 7157, TSE Mothers)

FY2015 3Q: CUSTOMER INQUIRY REPORT
43,146 inquiries in total
TOKYO, January 15, 2016 - LIFENET INSURANCE COMPANY (TSE Mothers 7157,President & COO Daisuke Iwase, URL: http://ir.lifenet-seimei.co.jp/en/) announces the report on
the number of inquiries from customers for the third quarter of fiscal 2015, ending March 31,
2016.
In the third quarter of FY2015, we received a total of 15,970 inquiries. This is 118.2% of thenumber of inquiries of the previous quarter, and 108.5% compared to the same quarter of theprevious fiscal year. The number of complaints was 248. Accordingly, the total number ofinquiries received in the first nine months of FY2015 (April through December) stands at 43,146
with a total of 659 complaints.
At Lifenet, we view customer inquiries as a valuable asset to continuously improve ourproducts and services. All inquiries received are compiled and analyzed, and are reflected
directly in our daily operations by the company as a whole for the purpose of maximizingcustomer satisfaction.

1.

Number of inquiries and complaints from customers

FY2015 (Fiscal Year ending March 2016)
Item

1Q

2Q

3Q

Accumulated(Apr.-Jun. 2015)(Jul.-Sep. 2015)(Oct.-Dec. 2015)

total

Inquiries

13,665

13,511

15,97043,146

Complaints

212

199

248

659

Complaints< Reference: FY2014 (Fiscal Year ended March 2015)>
1Q

2Q

3Q

4Q

Accumulated(Apr.-Jun. 2014)(Jul.-Sep. 2014)(Oct.-Dec. 2014)(Jan.-Mar. 2015)

total

Inquiries

15,02014,021

14,71914,61358,373Complaints

237

237

218

191

883

Item

ComplaintsCopyright© LIFENET INSURANCE COMPANY All rights reserved.

1

NEWS RELEASE
2.

Breakdown of complaints*1

FY2015 (Fiscal Year ending March 2016)
Item

1Q

2Q

3Q

Accumulated(Apr.-Jun. 2015)(Jul.-Sep. 2015)(Oct.-Dec. 2015)

total%*2

Acquisition

104

99

118

321

48.7%

Collection

33

30

36

99

15.0%

Maintenance

30

27

29

86

13.1%

Claims/ Benefits

26

1722

65

9.9%

Others

1926

4388

13.4%

Total

212

199

248

659

100.0%< Reference: FY2014 (Fiscal Year ended March 2015) >
1Q

2Q

3Q

4Q

Accumulated(Apr.-Jun. 2014)(Jul. -Sep. 2014)(Oct.-Dec. 2014)(Jan.-Mar. 2015)

totalAcquisition

149

139

113

103

504

57.1%

Collection

2219212890

10.2%

Maintenance

24

3128

20103

11.7%

Claims/ Benefits

1015271870

7.9%

Others

32

33

29

22116

13.1%

Total

237

237

218

191

883

100.0%

Item

*1*2%

Based on the classifications determined by The Life Insurance Association of Japan
The percentage is rounded to the first decimal place.

About LIFENET (URL： http://ir.lifenet-seimei.co.jp/en/)
Returning to the original purpose of life insurance - mutual support - LIFENET INSURANCEwas founded with the goal of offering simple, convenient and competitively priced products andservices based on the highest levels of business integrity. We sell these products and services
directly to customers over the Internet. By using the Internet, we are able to offer highly
cost-competitive products and accept applications from customers at any given time.
Contact:
Investor Relations, Corporate Planning DepartmentTel:+81-3-5216-7900
e-mail: ir@lifenet-seimei.co.jp
Disclaimer: This is a summarized translation of the original Japanese document, prepared and provided
solely for readers' convenience. In case of any discrepancy or dispute, the Japanese document prevails.

Copyright© LIFENET INSURANCE COMPANY All rights reserved.

2*2