Relationships with Stakeholders

Relationships with Stakeholders
Main Stakeholders

Expectations and Requests

Deﬁnition
Customers

Introduction of online consultation(corporations and individuals)

Contracting parties and tenants ofcondominiums and detached houses
Users of tenant buildings
Users, etc. of various services

Major Responses of the GroupsystemSupply of valuable products and services

Introduction of online condominium

Improvement of customer satisfaction in allshow room system

areas, including quality and cost

Provision of “clean air and spaces”

Supply of environmentally friendly products

Provision of properties with ZEH-M

Provision of accurate and appropriate

Oriented certiﬁcation

information concerning products and services

Administration of sales staﬀ
questionnaire
Publication of “Smilax” quarterly

Local communities

Participation in and sponsorship oflocal events

Local communities, residents, local
governments, etc. related to Takara
Leben Group businessPrevention of accidents and disasters

Holding of community events at

Collaboration and coordination in solving social

managed properties

issues

Implementation of social contribution

Securing of employment

activities

Participation in social contribution activities

Regional revitalization throughrebuilding and redevelopment
business

Trading partners
Construction contractors
Business operators etc. related to the

Fair and evenhanded transactions
Information sharing and collaboration with theaim of ensuring customer satisfaction and CSR

provision of various services

procurement

Employees

Creation of prosperous lives for employees andtheir families
Human resource utilization and development
Appropriate evaluation and compensation

Takara Leben Group employees andtheir families

Respect for human rights, personality, andindividuality
Creation of workplaces in which diverse
personnel can thrive
Attention to occupational health and safety

Shareholders and investors

Fair and evenhanded transactions
Collaboration and coordination in
operations

Implementation of training programs
Implementation of human resourceand evaluation interviews
Operation of help line desks
Introduction of a Telework System
Promotion of staggered commuting
times and reduced working hours
Establishment of a Health Committee

Holding ﬁnancial results brieﬁngs andgeneral meetings of shareholders
Maintenance and improvement of corporate
value
Securing of stable proﬁts and appropriate
return of proﬁts

Individual and institutional investors

Enhancement of corporate governance system
Creation of risk management systems
Appropriate disclosure of corporate information
at appropriate time

Holding meetings with domestic andoverseas institutional investors
Conducting individual meetings withdomestic and overseas institutional
investors
Conducting shareholder surveys
Holding company-introductory
sessions and participating in IR fairs
Disclosing IR information on thewebsiteObtaining external certiﬁcation36

Together with Local Communities

Excellent Building Development Project of East Area in Front of Takaoka
StationTakaoka City, the second largest city in Toyama Prefecture, is actively engaged in redevelopment projects
around Takaoka Station with the aim of creating a vibrant and bustling city.
In 2015, Takara Leben participated in an integrated commercial, public utility, and residential development
project in the “Suehiro West Area Living and Nigiwai Revitalization Project” in the city center and developed
the “LEBEN TAKAOKA MID RISE TOWER” (16 stories above ground), a high-rise residence that will become a
new symbol of the city and bring people back to live in the center.
In addition, the “Excellent Building Development Project* of East Area in Front of Takaoka Station,” which iscurrently attracting much anticipation and attention among citizens, aims to create a lively atmosphere in frontof the station and high-quality town-center living. As the executor of this project, Takara Leben is working
together with related rights holders to promote it.
* Excellent Building Development Project: A program of the Ministry of Land, Infrastructure, Transport, and Tourism to improvethe environment of urban areas and supply good urban housing, etc. with the aim of developing quality buildings, etc. that
contribute to the joint use and upgrading of land use, etc.

Community Revitalization Initiatives
Takaoka Craft Market Street 2021
In October 2021, Takara Leben participated in the “Takaoka Craft Market Street,” an event to promote thecharm of crafts and the city of Takaoka, and held the “Model Nokomono & Marche” at the LEBEN TAKAOKA MID
RISE TOWER. Model Nokomono is an initiative to contribute to one of the SDGs, “Ensure sustainable patternsof consumption and production,” by conducting special sales of the interior goods used in our model rooms. In
addition to exhibiting and selling local crafts, the Marché sold Yamagata's famous “imoni” (stewed potatoes)
and organic agricultural products. Our employees participated as staff members, and this event was a great
success.

37

Japan Sea Takaoka Nabe Festival
Takara Leben is actively involved in activities to support the revitalization of regional city centers. At the 36th
Japan Sea Takaoka Nabe Festival, held in January 2022, we collaborated with the landowners of LEBENTAKAOKA MID RISE TOWER to co-sponsor the event with the aim of creating a lively atmosphere in Takaoka
City. In addition to the sale of Yamagata's specialty, “imoni” (stewed potatoes), Leben Craft and Model
Nokomono (sales of goods displayed in model rooms) were held at the same time. The event staff was recruitedfrom a wide range of Group companies, and a total of 13 employees participated in this large-scale event,which was well received by the local community.

Regional Microgrid Construction Project
Regional microgrids are systems that generate electricity from renewable energy sources (solar, biomass, etc.)
within a limited community and control the amount of electricity by means of storage batteries, etc. to meet thecommunityʼs electricity demand.
The Takara Leben Group is working toward the commercialization of regional microgrids, which will help
revitalize local communities and realize a recycling-oriented society. Leben Clean Energy Co., Ltd. has been
selected by the Sustainable open Innovation Initiative (SII) for the “FY2021 Subsidy for Promoting the Spread ofRenewable Energy in Co-Existence with Local Communities (Introduction Plan Creation Project in the Regional
Microgrid Construction Support Project),” and in November 2021 it began an introduction plan creation project
for the construction of a regional microgrid. This project aims to build a regional microgrid in the Koyo-choarea of Tomakomai City, Hokkaido, to supply electricity from renewable energy (solar power) to a local medical
clinic and designated evacuation centers in the area in the event of a disaster or other emergency and tocontribute to BCP measures and the strengthening of electricity resilience.

38

Koiwa Station Area Management Organization Begins Full-Scale
Operations
Several large-scale redevelopment projects are currently underway in the area surrounding Koiwa Station on
the JR Sobu Line, which has been in operation for more than 100 years. The Koiwa Station Area Management
Organization (KOITTO) was established as an organization to develop area management activities throughcooperation among landowners, developers, residents, users, etc. Takara Leben is participating in theorganization as a special supporting member. KOITTO will (1) promote plans and events that promote regional
cooperation and collaboration, (2) operate and utilize area management bases, (3) conduct area branding
activities, and (4) study the use of public space as redevelopment progresses. In January 2021, we opened
KOITTO Terrace, an area management base in the Minami Koiwa 6-chome district, where redevelopment had
already been completed, to launch full-scale area management around Koiwa Station.
KOITTO: A general incorporated association established in November 2020 to engage in area management in the Koi wa Stationarea, designated an Urban Revitalization Corporation* on March 29, 2022.
* Urban Revitalization Corporation: Designated by the municipality under the Act on Special Measures for Urban Revitalization
as a core organization for community development in the land area where public utility facilities necessary for urban
revitalization should be intensively developed, etc.

Large-Scale Public‒Private Redevelopment Project in Furukawa, Osaki
City
A multi-purpose redevelopment project is being carried out through collaboration by the public and private
sectors with the aim of revitalizing the city center, which has led development of the area in the vicinity of theCity Hall in Osaki City, Miyagi Prefecture. Takara Leben Tohoku developed the LEBEN FURUKAWANANOKAMACHI THE STATE, a 14-story premium residential complex, of which residents can enjoy aspectacular panoramic view and open feeing of a high-rise condominium. It was completed in March 2022 as a
new landmark in the evolving neighborhood through the integration of knowledge from the public and private
sectors.

39

Participation in the THREE Excellent Building Development Project in the
Shinmachi 1-Chome District of Aomori City
Takara Leben Tohoku is participating in “THREE,” a project for the development of superior buildings in the
Shinmachi 1-chome district of Aomori City (former site of the Aomori head office of the Nakasan Department
Store) promoted by Shinmachi Machidukuri Co. and MiK Co. By acquiring the reserved residential floors of“THREE,” a tower residence (14 stories above ground, with 85 condominium units on the fifth floor and above)that integrates “clothing and medicine,” “food,” and “housing,” and by taking on the residential sales business,
we will contribute to the revitalization of the central city district of Aomori City. The lower level includes aclinic mall, grocery supermarket, and dining area, and a crosswalk leads to a separate self-parking garage,
making it possible to live without the burden of snow despite being in an area with heavy snowfall. This is a
new proposal for the revitalization of department stores in regional cities.

Yokohama Model Regional Contribution Company Certiﬁcation
Leben Home Build (formerly Nikko Takara Corporation), the building division of the Takara Leben Group, hasreceived the highest rating in the Yokohama-type Community Contribution Company Certification System. The
Yokohama Community Contribution Company Certification System is a system under which the City of
Yokohama, a government agency, evaluates and certifies companies in Yokohama City, Kanagawa Prefecture,that are engaged in excellent community contribution activities through their core business and other activities.
The audit evaluates a companyʼs regional characteristics and management system from various perspectives,
including “local utilization and orientation,” “employment,” “environment,” “occupational health and safety,”“consumer and customer relations,” “compliance,” and “information security.”

40

Winner of Kids Design Award for “Yajirushi” Emergency Shelter
Guidance Signs
As a developer involved in urban development through the sale of new houses, Leben Home Build produces andinstalls “Yajirushi (an arrow)” signs to guide people to evacuation centers, based on the idea that “inresidential areas with few landmarks, signs are needed to guide people, including small children, to evacuation
centers that are easily understood by everyone. To help educate children throughout the community about
disaster preparedness, the company has installed these signs at locations facing the street, such as insidegarbage stations in its subdivisions. At the time of installation, we communicated the purpose and significanceof the project to the residents of the surrounding area, and we have received support from many. In the future,
we will provide this service to other companiesʼ subdivisions, governments, and organizations upon request,
aiming to contribute to disaster prevention in the local community as a whole. “Yajirushi” received the
Encouragement Award at the 2019 Kidsʼ Design Awards for its high level of creativity in minimizing informationand expressions that are easy for children to understand.

41

“BRILLIA SHONAN TSUJIDO KAIHIN KOEN” Project
BRILLIA SHONAN TSUJIDO KAIHIN KOEN is a built-for-sale condominium developed in conjunction with Tokyo
Tatemono Co., Ltd. and located in Fujisawa City, Kanagawa Prefecture. An administrative system was used tobuild a tsunami evacuation facility (roughly 400 m2, with a capacity of roughly 660 people) on the roof for use
by both residents and members of the local community. The area around the condominium is a wonderfulenvironment for enjoying seaside life, but it is assumed that it would suffer tsunami damage in the event of amajor earthquake; hence, there were high expectations for the contributions the condominium could make tomutual assistance. The unveiling of the facility was attended by roughly 200 members of the community, andafterwards efforts aimed at ongoing community revitalization began, including discussions regarding the use of
the facility for disaster preparedness drills involving the city of Fujisawa and members of the community. Thisinitiative was the recipient of a Good Design Award 2019 in recognition of its groundbreaking nature as a new
approach for the development of built-for-sale condominiums that contribute to disaster preparedness, as wellas the high effectiveness and versatility of the facility.

Entrance of emergency stairwell leading to
the roof (1F, north side)42

Together with Our Customers

Sales Staﬀ Questionnaire
Since fiscal year 2019, Takara Leben has been administering questionnaires to model room visitors to gauge
their impressions of sales staff and the company with the aim of building stronger relationships. These
questionnaires seek to evaluate the service offered by sales staff from all perspectives, such as whether they
made proposals that met customer needs, whether explanations were clear and of appropriate length, andwhether they were considerate and polite.
In fiscal year 2021, we increased the collection rate and received more customer feedback by switching frompostcard surveys to iPad responses. The results are shared with each model room every month and sharedwithin the department so that customer feedback can be used to promptly improve customer service andprovide more comfortable spaces. In addition, feedback from customers on the design and facility
specifications of properties is used in product planning by coordinating with related departments and the like.

FY2020Regarding response by sales staff
Neither
responsible for making proposals to
Somewhat
Dissatisfied dissatisfied
satisfied nor Somewhat
customers
satisfieddissatisfied
Time required for overall explanation
2%
5%
9%
25%
and allocation of time
Explanations and proposals based
1%
2%
7%
25%
on understanding of customer needs
Promptness of explanations and
1%
1%
6%
23%
responses to customer doubts (concerns)
Amount of information andunderstandability concerning details of
1%
1%
7%
28%
the property and nearby environment
Explanation of financing plans
1%
2%
19%
25%
and life plans
Explanation of management and
1%
1%
18%
27%
after-sales service
Consideration for the customer and
1%
1%
4%
17%
thoroughness of responses

SatisfiedNo
response58%

0%

responses

65%0%

responses

69%0%

responses

63%0%

responses

53%

1%

responses

52%

1%

responses

76%

0%

responses

SatisfiedNo
response

Total

Total

1986

1986

1986

1986

1983

1984

1983

FY2021
Neither
Somewhat
Somewhat
Dissatisfied dissatisfied
satisfied nor satisfied
dissatisfied

7938

1%

3%

9%

25%

62%

0%

responses

0%

1%

6%

25%

68%

0%

responses

0%

1%

6%

22%

71%

0%

responses

0%

1%

6%

26%

67%

0%

responses

0%

1%

17%

25%

57%

0%

responses

0%

1%

17%

26%

56%

0%

responses

0%

1%

4%

17%

78%

0%

responses

43

7936

7937

7938

7935

7938

7937

Leben Communityʼs Community Activities
The Great East Japan Earthquake of 2011 prompted us to reassess the importance of community formation in
condominiums. Leben Community believes that building direct personal relationships with condominium
residents as part of everyday life not only produces greater livability, but also helps prevent crime and fosters
greater assistance and support in times of need. This is why it provides support for the creation of communities
of condominium residents.

Resident Get-Togethers
As part of its support for community building, Leben Community holds various events, such as “residentsʼ gettogethers,” which help residents meet each other for the first time in newly built condominiums, where adults
and children can enjoy snacks and games and make connections as a family. In addition, condominiums withmultiple buildings support joint summer festival events that provide children with summer vacation memories
through games and food stalls as well as workshops. As in the previous year, in fiscal year 2021, we did not
hold a residentsʼ get-together in order to prevent the spread of the new COVID-19 infection.

COVID-19 Responses in Community Events
Leben Community, which provides condominium management services, believes that building “face-to-face”
relationships among condominium residents on a regular basis not only makes life easier but also leads tocrime prevention on a daily basis and mutual assistance in times of emergency, and it supports community
building among residents through various events. In fiscal year 2021, we did not hold any events that would
attract a large number of residents to prevent the spread of the new COVID-19, but we did hold seasonal andenjoyable events such as the installation of Tanabata and Christmas decorations that would not cause the 3Cs(closed spaces, crowded places, and close-contact settings).

44

Together with Our Shareholders

Policy and Past Performance Regarding Dividends
Our basic decisions on dividends are not biased toward the dividend payout ratio, but are comprehensive andtake into consideration factors such as dividend on equity (DOE) and dividend yield. We seek to be an
appealing company by ensuring that shareholdings remain stable over the long rather than the short term andare not affected by fluctuations in share prices.

Dividend Per Share
Interim dividend(Yen)

Year-end dividend

19

20

16

18

16

15

14

10
5
0

2018

2019

2020

2021

2022

(FY)

Stock Information

Shareholder Questionnaires
We conduct periodic surveys to promote two-way communication with our shareholders. The valuable opinions
we receive from the surveys are introduced to our shareholders through the shareholder newsletters posted on
our website and are reflected in our subsequent IR activities.

45

Corporate Brieﬁngs for Individual Investors
In order to actively communicate with individual investors, Takara Leben regularly holds company information
sessions for individual investors in various locations throughout Japan. In August 2019, we exhibited at the
Nikkei IR and Individual Investor Fair, one of the largest events for individual investors in Japan, where we
explained our business and medium- to long-term strategies to a wide range of people.

Disclosure Policy
Takara Leben discloses information to the public in accordance with the following disclosure policy.

1 Disclosure Standards

4 Quiet Period
In order to ensure fairness to all stakeholders, Takara
Leben has deﬁned a quiet period from the day after
the end of each quarter until the day of our earnings
announcement for that quarter. During this period,
Takara Leben will refrain from responding to or
making comments on questions related to our
account settlement and earnings forecast. However, if
a large discrepancy from the earnings forecast isfound during the quiet period, information will be
disclosed in an appropriate and timely manner inaccordance with the Timely Disclosure Rules. Notethat during the quiet period, Takara Leben willcontinue to respond to questions and inquiries about
information that has already been disclosed.

Takara Leben Co., Ltd. (JAT) discloses information inaccordance with the Companies Act, the Financial
Instruments and Exchange Act, and other laws andregulations, as well as the rules for timely disclosureand so on of corporate information included in the
Securities Listing Regulations of the Tokyo Stock
Exchange (TSE) (hereafter collectively referred to as
the “Timely Disclosure Rules”). At the same time,
Takara Leben will proactively disclose informationthat is deemed to be important or valuable forstakeholders to understand the company, even when
it is not subject to the Timely Disclosure Rules.
2 Method of Disclosure

Information subject to legal disclosure statutes is
5 Prevention of Insider Trading
promptly disclosed in accordance with the Rules on
Takara Leben has established an internal regulation
Timely Disclosure of Corporate Information by Issuers
to suitably manage important information and preventof Listed Securities via the Timely Disclosure Network
insider trading from occurring. Takara Leben has been
(TDnet) operated by TSE. In addition, the information
striving to educate all employees in our Group on
is released to the media and disclosed in accordancethese issues and foster their understanding.
with procedures established by laws and regulations
without delay. Disclosed information is also promptly
6 Spread of Third-Party Information and Rumors
posted on our website.
Takara Leben is not responsible for any forecasts or
3 Limitations on Disclosurecomments about the Takara Leben Group made by
third parties. In addition, Takara Leben does not, in
In principle, Takara Leben is not allowed to selectively
principle, respond to inquiries regarding market
disclose management-related information to speciﬁcrumors. However, if it is deemed that not responding
third parties. In order that important information
could have serious ramiﬁcations for the Company,
which has not been announced is not disclosed to
Takara Leben may respond to a rumor, etc. by taking
speciﬁc parties and ensure fairness to everyone,swift action to determine the cause and takeincluding the media, investors, and securities
appropriate actions as necessary.
analysts, private meetings will only touch on pasthistorical facts, facts which have already beenannounced, etc.

46

Together with Our Employees

We strive to create an environment where each of our employees can thrive and work with energy andenthusiasm.

Employee Health and Safety Management
Review of Personnel System
Diversity
Creating Workplace Environments that Facilitate Work
Health Management
Various Training Systems
Strengthening Communication with Employees

47

Together with Our Employees

Employee Health and Safety Management
In accordance with its basic policy on health and safety, the Takara Leben Group strives to manage the healthand safety of employees and takes measures to create work environments where all employees can work withpeace of mind.

Basic Policy on Health and Safety
The Takara Leben Group provides proactive support to ensure the safety of employees and maintain andenhance their health. We strive to create work environments where diverse human resources can work todemonstrate their full capabilities. We have established a Health Committee to implement these measures andundertake comprehensive employee health and safety management.

Health Committee
The Group strives to create work environments where all employees can work with peace of mind, led by its
Health Committee, established as stipulated in Article 18 of the Industrial Safety and Health Act.
The Health Committee meets regularly, positioning traffic accidents, occupational accidents, and overtime
work as major risks that threaten the health and safety of workplace employees. It reports on the conditions ofthese risks and engages in deliberations with the objective of resolving these issues. The Committeeʼsmembers are representatives of different workplaces, and they point out specific problems with workplaceenvironments and customs that impede efforts to reduce overtime hours and encourage the taking of holidays.
Measures to address these problems are deliberated together with members of management and successively
implemented.

Periodic Medical Examinations
We encourage employees to undergo periodic medical examinations, as specified by laws and regulations, andthe Human Resources Department actively reaches out to employees to raise examination rates. We also takemeasures to establish work environments at each business location that are conducive to undergoing medical
examinations. In order to discover various medical conditions at an early stage, those aged 30 and above areable to undergo medical examinations for the prevention of lifestyle diseases, female employees are able toundergo gynecological examinations, and those aged 35 and above can go for a complete medical checkup.

Stress Checks
We conduct stress checks as a form of stress management to prevent mental health issues among employees,
and the results are shared at Executive Committee meetings. Moreover, employees can receive free counselingat any time from an independent, third-party organization without the Companyʼs knowledge.

Safe Driving Courses
Takara Leben conducts safe driving courses at the time of entry-level employee training. The courses explainthat making an effort to prevent accidents is a part of our CSR and an aspect of corporate activities.
Information on accident trends is presented, group work in the form of risk prediction training is conducted,
and various other measures are taken to prevent accidents.

48

Together with Our Employees

Review of Personnel System
Takara Leben believes that each employee is a co-creator of lasting growth for the future, and since 2019,
Takara Leben has been promoting a new human resource system that will create the stable human resources
needed to achieve our business plan.
Under the new system, evaluation items are set for each grade and job classification based on a “Promise”:
specific daily actions that employees should take. In addition, in order to realize appropriate, fair, andtransparent evaluation and treatment, revisions have been made to the behavioral evaluation, such as aligningevaluation criteria by the evaluation committee. Through these efforts, we aim to provide more convincing
feedback to employees and improve evaluation skills by promoting understanding of the significance of theevaluation system and evaluation criteria among managers.

Basic Policy for Personnel System
Personnel system which stably nurture talent required to achieve management plan
Clearly state the type of people required by the company to build a framework where employees
can set out their career vision.
Review distribution of labor costs to secure and keep talented people as well as improve
motivation.
Conduct training and selection to generate talented people for management positions.
Ensure evaluation and treatment are highly fair and transparent to nurture employeesʼ sense of
acceptance and increase their desire to grow.

12 Actions for Our Promise
1 Fully engage in work

7 Pay attention to feelings

2 Enjoy work from the heart

8 Act swiftly

3 Speak truthfully from the heart

9 Take initiative to propose, and carrythrough actions

4 Be serious in each and every task

10 Treat teamwork with importance

5 Respect each other

11 Remove existing barriers

6 Pursue the right things

12 Never give up

49

Eﬀects of Personnel System Revision
Takara Leben is conducting a detailed analysis of the progress of the new personnel system, which is designed
to ensure appropriate, fair, and transparent evaluations and treatment and alignment of evaluation criteria, andwill work to make continuous improvements.
As certain problems were pointed out, including an upside trend in evaluation, variations in evaluation
criteria, and delays in the acquisition of qualifications, we have considered and implemented changes toresolve these issues including changes to evaluation methods and requirements for promotions.

Attracting treatment
to the talented people

Expansionof operations

Productivity improvement

Improvement toretention rate oftalented people

Creation of new businesses
Passing down knowledge

Development of unity within
the company

50

Together with Our Employees

Diversity
Women Empowerment in the Workforce
As part of our efforts to develop human resources and create a rewarding work environment, Takara Leben has
launched the “Women's Activity Promotion Project.” The project is based on the voices of female employees
working for Takara Leben and aims to create an environment in which they can continue working longer thanever with peace of mind after returning from maternity or childcare leave.
In fiscal year 2021, we introduced a “discount system for babysitters” to support a work environment where
employees can continue to work with peace of mind while balancing work and childcare.

Promoting Diversity
We take measures to promote diversity with the aim of becoming a business group where diverse humanresources can thrive regardless of gender, age, nationality, or disability. Leben Village, a farm located in Chiba
City, Chiba Prefecture, employs three persons with a disability and one manager and produces a variety ofvegetables. In addition to creating an environment where persons with disabilities can gain long-term
employment with reassurance, the vegetables produced at the garden are distributed to those Takara Leben
employees who request them.

51

Together with Our Employees

Creating Workplace Environments that Facilitate Work
Takara Leben works to create workplaces where employees can demonstrate their enthusiasm and fullcapabilities.

Respect for Human Rights
The Takara Leben Group acts with respect for the fundamental human rights of all stakeholders, including
employees, while observing laws and regulations, social ethical norms, and matters specified in ethical rules.

Introduction of a Telework System
In April 2019, Takara Leben introduced a telework system, supporting more diverse employee work styles.
Employees who meet specific conditions, such as those related to the content of their work, or employees who
have given birth, are parenting, or who provide nursing care, can work remotely up to three times a week,
without coming to the office, after implementing information leakage countermeasures and other measures. We
plan to further promote this telework system with the aims of becoming an even more attractive company withflexible work styles that are not fixated on specific locations or times and contributing to our BCP.

Yokohama Good Balance Award
Yokohama City, Kanagawa Prefecture, recognizes small and medium-sized establishments in Yokohama that
actively promote the creation of a workplace environment in which everyone can work comfortably in order topromote the advancement of women and work‒life balance in its “Yokohama Good Balance Award.”
Leben Home Build (renamed from Nikko Takara Corporation in April 2022) has been continuously certified
since fiscal year 2017, and in fiscal year 2021 it was awarded the “Three Times Continuous Award” forcompanies that continuously work to improve their workplaces.

52

Promotion of 5S Activities
Takara Leben has long held twice-monthly “cleaning times” to clean and organize offices in an effort to create
environments where employees can work comfortably.
In December 2020, in conjunction with periodic internal patrols to check for problem areas from theperspectives of safety, health, and the 5Ss,* we held a 5S Promotion Week to raise employee awarenessregarding the 5Ss at Head Office. As a result of this initiative, we made improvements to conditions such as
information about Covid-19 countermeasures being difficult to understand and placement of unnecessary items
that obstruct pathways.
* The 5Ss refers to seiri (sort), seiton (set in order), seiso (shine), seiketsu (standardize), and shitsuke (sustain).

Support for Diverse Work Styles
In light of the “Workplace Reform-Related Legislation” which has been sequentially enforced from April 2019,
we are working to “correct long working hours,” “realize diverse and flexible work styles,” and “ensure fairtreatment regardless of employment status.”
With regard to long working hours, we are promoting the creation of workplaces where employees do not work
long hours by, for example, strictly enforcing “overtime work of 45 hours or less per month in principle and 60
hours or less only six times a year” and considering visualization of actual working conditions to reflect theminto personnel evaluations. Employees who work long hours are given “interview guidance by a doctor” and“monitoring of working hours,” and information is shared with the Health Committee and industrial physicians
to prevent health hazards and occupational accidents.
Regarding the use of paid leave that leads to a flexible work style suited to each employee, we strongly
encourage employees to take the annual paid leave granted to each of them, subject to compliance with the“five-day paid leave obligation.”With regard to “equal pay for equal work,” which came into effect in April 2020, we are “improving thetreatment of contract employees” and “considering the abolition of contract employees” with the aim ofcreating a workplace that is rewarding for all employees.

53

Together with Our Employees

Health Management
Eﬀorts to Reduce Working Hours
Takara Leben promotes a “time-conscious and efficient work style” with the aim of improving employee health,and in fiscal year 2021, we introduced an “application system for extended PC use” linked to the turning on andoff of PCs. The system is expected to reduce overtime hours because if an employee continues to use a PC
without requesting extended PC use (overtime work) from the manager, a warning will appear on the screen and
the PC will be shut down. On the other hand, it is expected that managers will be able to visualize the details of
their subordinatesʼ overtime work, thereby increasing their awareness of the need to manage the organization
in a well-balanced manner.
The Takara Leben Group companies are also working to create a workplace environment in which employees
can work in a relaxed and healthy manner. Leben Trust Co., Ltd., whose main business is real estate operationand management (property management), is looking to resolve issues identified based on the results of
employee attitude survey regarding work‒life balance. To this end, we are “promoting no-overtime days twice amonth in each section,” “encouraging staggered work hours and paid holidays,” “promoting telework,”“replacing personnel as needed,” and “promoting the introduction of DX.”

Mental Health
Takara Leben conducts stress checks (once a year) to encourage employees to become aware of their own stress, leading
to early detection of and response to mental health problems. Employees who have undergone stress checks are provided,
according to the results, with learning content that can be used to improve their mental health situation and self-care.
Furthermore, we support mental health care for employees and their families through the establishment of a consultation
center outside the company where employees can receive advice from professionals (clinical psychologists, mental healthworkers, and industrial counselors) according to their wishes.

どんなお悩みも

秘密は厳守します

自分にあった相談方法

医療・公的機関も紹介可能

ご自身のことも周りの方のことでもお気軽にご相談ください

匿名でのご相談も可能です。
安心してご相談ください

対面のほか、電話、
WEB 面談、メールなどでも相談可能です

提携の医療機関やより適した相談機関のご紹介も承ります54

Together with Our Employees

Various Training Systems
Takara Leben conducts a variety of training courses to develop our employees and improve our overall strength
as an organization.

Basic Policy on Education and Training
In addition to development based on our corporate vision, nurture human resources who can express pride
to stakeholders as members of society.
Implement programs that enable each employee to feel a sense of personal growth and design theircareer.
Enhance the organization and work management skills necessary for each job rank, including leadershipand developmental capabilities and organizational management capabilities, linked with the personnel
evaluation systems.
Support the acquisition of specialized knowledge, skills, and the other business skills necessary for the
execution of business.

Entry-Level Employee Training
New employees undergo periodic training for three years after joining the Company to foster awareness as
members of society, members of an organization, and employees as well as self-awareness of their own workduties and responsibilities within the Company and to acquire the skills required to produce results as
professionals. In accordance with the New Employee Three-Year Educational Program, new employees undergo
training in their first, second, and third years of employment to clarify their roles, targets, objectives, and so on
and to foster employees who can exercise initiative.

Support for Acquisition of Real Estate Transaction Agent Qualiﬁcations
Takara Leben encourages employees to obtain registered real estate transaction agent qualifications (“Takken”)
by making the submission of an educational plan mandatory, purchasing educational materials, and conducting
practice tests.

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Expansion of Educational and Training Programs
Takara Leben works to reinforce its educational and training programs with the aims of promoting the growth ofeach employee and enhancing overall organizational strength. In fiscal year 2021, we systematically
implemented programs over the course of the year to enable employees to acquire the knowledge and skills
that they need, including rank-based training, such as new employee training for all new employees andtraining for selected personnel.

Training Structure Chart
Grade

Definition•Logical thinking abilities•Followership•Performing one’s work duties under
the detailed direction of supervisors
G1 •Acquiring
business experience•Business stances•Business etiquette•Fundamental practical skills•Listening ability•Identifying problems•Setting and managing targets

the general direction of supervisorsand problem-solving

and knowledge

Individual

e-learning

G2 •Business execution, improvement,On-the-job training•Performing one’s work duties under•Leadership•Problem-solving

Practical knowledge training

improvement, and problem-solving

Other

Housebuilder qualification acquisition support•Directing and guiding subordinates

G3 •Central roles in business execution,•Fundamental management skills

Improving operations•Effective organizational operation•Developing subordinates

Feedback interview on evaluation of results and Conduct

Team

Compliance and Harassment

management in one’s organization

Vision, Mission and Promise•Strategy implementation andM1 •Achieving section targets•Organizational management

Selectivee

Improving organizations

Organization

360-degree evaluation•Management strategies•Business development•Strategy implementation andmanagement in one’s organization
M2 •Achieving department targets•Effective organizational operation•Section manager development

WorkplaceRank-based•Management strategies•Company operation

Company

Evaluator training•Strategy implementation andmanagement in one’s organization
M3 •Achieving group targets
Effective
organizational operation••Department manager development

Company-wide
education

Evaluation

Officers•Management strategy formulationand decision-making•Corporate management

Scope

Job Rotation
We are revitalizing our job rotation system, in which employees regularly change workplaces and duties. By
having young employees experience job moves across division and department lines, we are promoting greater
overall understanding of the company, the pursuit of employeesʼ full potential, and adaptability to different
working environments. We are also supporting cross-departmental reassignments when requested by mid-level
employees. This not only further supports their individual spirit of challenge, but also helps cultivate
generalists with broad-ranging knowledge and skills, deepening bonds between departments and enhancing thepower of the organization as a whole.

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Together with Our Employees

Strengthening Communication with Employees
We take measures to address the opinions of employees with the aim of creating even better work
environments.

Personnel Interviews with All Employees
In order to improve labor and workplace environments and create a company where employees want to work fortheir entire careers, Takara Leben conducts personnel interviews with all employees. The aims are to gather
information on how to reduce overtime work, investigate improvement measures by gaining an understanding of
employee career plans, and build relationships that encourage employees to discuss issues.

Expansion of Takara Note
Takara Leben operates Takara Note, an in-house website, shares information, and works to invigorate
communications to maximize Takara Leben Group synergies. The Group Plaza section of Takara Note uses abulletin board function, photo album function, and question and answer function to obtain the latest
information from each company and support higher work efficiency. In fiscal year 2021, we released a page todisseminate the progress of the 50th anniversary project and developed a website that can be accessed fromoutside the company. In addition, with the aim of making the website more conducive to group management, weare regularly distributing video clips of the real voices of our management team as “Top Voice.”

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Exciting Family Day
Takara Leben holds various events for the families of employees to express our gratitude for the support they
offer our employees every day and to provide them with a better understanding of the company. The “Exciting
Family Day” event held in our head office in August 2019 was attended by 84 people from 24 families. At thisfun summer event, they enjoyed a program including festival stalls, a picture frame-building workshop,
business card exchanges, and more.

Shimanto River Swimming Marathon and Matsuyama Ojoka Relay
Marathon 2019
The Takara Leben Group collaborates in regional revitalization and creates opportunities for interaction
between employees by participating in regional sports events. Employees of Takara Leben West Japan took partin the Shimanto River Swimming Marathon, held on July 28, 2019. In this marathon, competitors swim down the
Shimanto River, Japanʼs last clear (undammed) stream, immersing themselves in nature and considering theimportance of nature conservation. In the Matsuyama Ojoka Relay Marathon 2019, held on October 12 and 13,
2019, competitors ran a relay race with colleagues through a circuit in the central part of Ehime PrefectureʼsMatsuyama City. The team of executives and employees ran 42.195 km, the length of a full marathon.

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Sports Festival
The Takara Leben Group has held a Sports Festival at the Saitama Super Arena since 2018. The event
encourages interaction among employees from different workplaces and Group companies through competitions
such as an obstacle course, relay race, and tug of war.
The second Sports Festival, held on October 24, 2019, included new competitions, such as group rope jumpand dodge ball, as well as non-competitive events including physical fitness tests, a science experiment show
for children, and various other new programs. Many employees and their families enjoyed a fun-filled day.

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