P&G SUPPLIER’S GUIDE:

How to Navigate Invoice Status App?
Invoice Status App Introduction ....................................................................................................................... 1
How to Search Invoices ................................................................................................................................... 2
How to Check Invoice Status Details................................................................................................................. 3
How to Request Expert Support for Invoices..................................................................................................... 4
How to Track Support tickets ........................................................................................................................... 5
Invoice Status App allows you to:•••Get visibility and learn the status of your unpaid and paid invoices
Find invoices using invoice numbers, vendor code and date range, and Purchase Order numbers
Request Expert Support for problematic and missing invoices

To view Invoice Status App, go https://pgsupplier.vpn.pg.com/ and enter your P&G Supplier Portal Login Credentials.

Click Invoice Status Application.

April 2021

1

HOW TO SEARCH INVOICES?
Search using Invoice Numbers
1. Enter the invoice number(s).
2. Tick both paid and unpaid.
3. Click Search.

Search using Vendor Code and Date Range
1. Click the box to select vendor codes you want tosee invoices for.
2. Filter the date range from the dropdown menu.
3. Select your Invoice type (Paid, Unpaid or Both)
4. Click Search.

Search using Purchase Order Numbers
1. Enter the Purchase Order Number2. Select relevant Invoice type.
3. Click Search.

April 2021

2Search Coupa Invoices
Invoices that are submitted via Coupa must be
tracked initially in Coupa Supplier Portal.
Coupa Invoices will appear in Invoice Status App
only if they have been approved in Coupa for atleast 24 hours.

If the search is successful, a list of invoices will be displayed including their statuses.
Download the report into an Excel file by clicking Export All Results.

Inf ormation is refreshed every 8 hours.
Supplier Portal retention period is 2 years.

HOW TO CHECK INVOICE STATUS DETAILS?
Find more details about the invoice’s payment date, and status by clicking on the arrow at the right far end of thescreen.

April 2021

3

HOW TO REQUEST EXPERT SUPPORT FOR YOUR INVOICES?
Request expert support for Invoices that are visible in the portal
1.

To know more about the status of the invoices, simply click the Request expert support button.

2. By clicking the Request Expert Support button, a f orm will appear. Type your query and Support ticket title inthe assigned field then click Submit.

3. Af ter submitting the form, a ticket number will be created for your query. You will also receive an email withthe details of the ticket, and you’ll be able to track the status of your ticket accordingly.

Request expert support for Missing Invoices
1.

Click the Support button found at the top portion of the page then click Thoroughly.

April 2021

4

2. You’ll be routed to Missing Invoice support page. Fill out the fields in the form especially those who aremarked with red asterisk and attach a copy of your missing invoice.

3. Af ter filling out the details, click the Submit button found at the bottom part of the form. A ticket number will becreated and shown for this request. You will receive an email with the details of the ticket and be able to track
the status of your ticket accordingly.

HOW TO TRACK SUPPORT TICKETS?
1. Go to Support Requests Application found in the Portal Apps homepage.

2. In Support Requests application, you will find all the support tickets that you raised and created on behalf ofyou.

April 2021

5