P&G PLATFORMS USER GUIDE

Contents
SUPPLIER PORTAL ..............................................................................................................................2
Key Features.............................................................................................................................................. 2General Information (No Registration Required) ................................................................................. 2
Invoice/Payment Tracking (Registration Required) .............................................................................. 2
Important Notes........................................................................................................................................ 2
Quick Links ................................................................................................................................................ 3
ARAVO PORTAL .................................................................................................................................4
Aravo Primary Email.................................................................................................................................. 4
Aravo Navigation....................................................................................................................................... 4
HomeTab ............................................................................................................................................... 4
Tasks Tab ............................................................................................................................................... 5
Profile Tab ............................................................................................................................................. 5
How to Complete a Pending Vendor Task ............................................................................................ 6
How to Reset Aravo Username and Password ..................................................................................... 6MULTI – FACTOR AUTHENTICATION ...................................................................................................7P&G CHAT SUPPORT ..........................................................................................................................8NEXT STEPS FOR SUPPLIERS................................................................................................................9Page 1 | 9P&G PLATFORMS USER GUIDESUPPLIER PORTALThe Supplier Portal is a global reporting and information source for all valued current and potential
suppliers of Procter & Gamble (P&G). It is a tool by which P&G continues to strengthen its relationshipwith its suppliers, who play a vital role in helping us deliver products and services of superior quality andvalue to the world’s consumers.
Key Features

General Information (No Registration Required)✓ Venue to submit product/service proposal to become a new supplier (Become Supplier tab)
✓ Holds relevant information for Purchase Order Management, Invoicing, and Payment Processes(Tools & Services tab)
✓ Under ‘Invoicing’ section, you can check the specific invoicing requirements per country. Just
choose the region and the specific country receiving your goods/service from the map provided.
✓ Use Simple Invoice Status to check the basic status of a single invoice without logging on to P&G’s
supplier portal.

Invoice/Payment Tracking (Registration Required)
Track your invoices and payments anytime, anywhere, for free. Available in 9 languages!
✓ Invoice Status-get visibility on all your unpaid and paid invoices-find fast what matters most (search by invoice number or date range or PO number- filter
results by text-show invoices that need your attention)-learn why your invoices have been rejected-find a missing invoice with the help of Robie, the bot-request expert support from within the app✓ My Vendor Codes:-get visibility on all vendors you are linked to-link yourself to all P&G vendors that are part of your company-see who in your company has access to Supplier Portal-grant/remove access to a colleague-check your vendor data details and trigger changes as needed✓ Subscribe:-subscribe to automatically receive reports of your paid and unpaid invoices✓ Payments Report:-find payments that P&G made to you

Important Notes

ǃ If the invoice you are looking for was not found, it could be due to one of the following reasons:-The invoice might still be in transit
If the invoice was sent via postal services, then it can take up to 10 calendar days until theinvoice gets recorded in P&G's Account Payable System. Learn about all your options on
how to send an invoice here
-The invoice was paid more than 24 months ago
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P&G PLATFORMS USER GUIDE
We do not store in Portal invoices received more than 2 years ago.
-The invoice was entered in our system with a different reference number from yours
Do not give up your search. Run a further search by Vendor Number or Order Number tofind it within the Invoice Status APP-The invoice was processed by Coupa
Invoices that are processed in Coupa become visible here only once they are ready to bepaid. Until then they must be tracked in Coupa.
-The paper invoice may have been lostIf you believe this happened, then please reach out to our help resources within the Invoice
Status APP.

Quick Links

Access the portal now? Go to http://pgsupplier.com/
Want to Register to the Supplier Portal? Follow this link
For other quick guides, go to https://pgsupplier.com/track-invoice-and-payments

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P&G PLATFORMS USER GUIDEARAVO PORTAL
Aravo is the platform where all vendor registration and maintenance are made. This serves as thedatabase of your company profile where suppliers may manage their company information including
contact details, company address, bank information, etc.
Aravo Primary Email

Only one (1) supplier representative will be given username and password to access Aravo. That person
will be your Aravo Primary Email.
Other email address maintained in your company profile (RTV, PUR, EINVOICE, OTHER) will not haveaccess to update information in Aravo.
Aravo username and passwords may not be used in other P&G platforms such as P&G Supplier Portaland Coupa.
Aravo Navigation

HomeTabThe Home Tab is where you may raise self-service updates. This means that you may initiate changes totheir company profile without the intervention of any P&G contact.

Request Types• Update Banking and Payment – Add, update or delete bank account information• Update General Information – Update company name, address, contact number and additional
contacts except primary contact information• Update Tax and Withholding Tax – Update tax and withholding tax information and documents• Update Primary contact – Update the primary contact email only
Page 4 | 9P&G PLATFORMS USER GUIDETasks Tab
The Tasks tab is where you may find links to the open surveys requiring action. Survey may be a Vendor
Master Data survey and/or Risk Assessment survey.
The Start Date, Due Date, and Priority level for each survey are also shown.

••

For requests that have multiple surveys (vendor surveys and risk assessment surveys), you maycheck the level of priority of each survey that requires your action.
A link to the survey will be shown. Click the link and complete the survey.

Profile Tab
The Profile Tab is where you may review your company information currently maintained in the P&Gsystems. If you need to make changes, go to Home tab, and select the appropriate action.

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P&G PLATFORMS USER GUIDEHow to Complete a Pending Vendor Task
To complete a survey, click the link either in the Home tab or Tasks tab. Answer all the pages
representing each data category – General Information, Email Contacts, Tax and Withholding
information, and Payment Information.
Once done, submit the survey form by clicking Save and Submit Changes. The survey will be
forwarded to the P&G Master Data team for validation. Changes will reflect on your profile
after the P&G Master Data team completes the validation.

How to Reset Aravo Username and Password
Reset Aravo Username

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P&G PLATFORMS USER GUIDE
Reset Aravo Password

MULTI – FACTOR AUTHENTICATION
For guide on Aravo MFA set-up, go to https://pgsupplier.com/setup-and-update-profile

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P&G PLATFORMS USER GUIDEP&G CHAT SUPPORT
Directly chat a live assistant for any concerns or questions regarding P&G transactions.
• Fast and Real Time• Easy and Convenient• Save TimeFor Invoice-related queries, check invoice status application page in P&G Supplier Portal.
P&G Supplier Portal Chat Support: Click HereFor general queries, check Aravo login page.
Aravo Chat Support: Click Here

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P&G PLATFORMS USER GUIDENEXT STEPS FOR SUPPLIERS
1. Register to the P&G Supplier Portal to have access to the P&G Chat Support and the Invoice
Status applications.
2. Ensure that Aravo profile and primary email are updated.
3. Set up MFA for P&G Supplier Portal and Aravo
4. Reach out to the P&G Chat Support for additional concerns.

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