Terms and Conditions for
DATA MANAGEMENT SERVICES
of Bosch Rexroth AG
Version: 12.10.2022

The Terms and Conditions set out below (hereinafter: “T&C”) apply to the provision of DATA MANAGEMENTSERVICES by Bosch Rexroth AG, Zum Eisengießer 1, 97816 Lohr am Main, Germany (hereinafter: “BOSCH REXROTH”)
to the customer (hereinafter: “CUSTOMER”). Standard business terms of the CUSTOMER shall not apply; they are
hereby explicitly rejected. This applies even if, in connection with a purchase order or in other documents of the
CUSTOMER, reference is made to its standard business terms and if BOSCH REXROTH does not explicitly reject
them in this case.
1. General Provisions
1.1. The subject matter of these Standard Terms andConditions (T&C) is the provision of the information respectively agreed upon relating to a UNIT
operated by the CUSTOMER, by processing data of
the respective UNIT collected at the CUSTOMER(or its end customer) (“DATA MANAGEMENTSERVICES”).
1.2. The meaning set out in the Preamble and in section
31 Definitions applies to the capitalized terms usedin these T&C.
1.3. Amendments and supplements to these T&C must
be made in written form.
2. Subject Matter
2.1. The DATA MANAGEMENT SERVICE is fulfilled upon
provision of the DATA OUTPUT each set out in the
product description or agreed. The CUSTOMER is
responsible for interpreting the disclosed findings
with respect to the circumstances actually applying. No guarantee or liability for the accuracy orcompleteness of the DATA MANAGEMENT SERVICE
is connected with this.
2.2. If explicitly agreed, BOSCH REXROTH shall makethose telecommunications services of a third-party
provider available to the CUSTOMER that are necessary for connecting the UNIT. The area of the telecommunications connection is restricted to thetransmission and reception areas of the mobile
communications stations operated by the thirdparty provider and is subject to the respective applicable national provisions. If the mobile telecommunications connection is not adequate to ensurea stable data connection to the server in the areaof use, the CUSTOMER shall provide a wired Internet connection (LAN). When the contract is entered into, BOSCH REXROTH is not obliged to ensure that an adequate data connection is possible.
The CUSTOMER has no claims against BOSCHREXROTH based on the non-existence of an adequate mobile telecommunications connection in
the area of use. The CUSTOMER is responsible forthe telecommunication service being operated inaccordance with the applicable national regulations. The CUSTOMER shall indemnify BOSCHREXROTH from any third party claims arising fromany infringement of the applicable national regulations (e.g. use of a national sim-card).
3.

Conclusion of the Contract
The contract is concluded upon an agreement being entered into or, when orders are placed online,
upon receipt of an order confirmation from BOSCHREXROTH. Unless otherwise agreed, the term of
the contract shall start to run at the beginning of
the following calendar month.

4.

Change to the scope of the Contract (additionalApps)
4.1. Insofar as is agreed, the CUSTOMER has the rightto sign on additional UNITs by giving advance notice of one week to the first day of the next monthand to sign off UNITs that have already been signed
on in the DATA MANAGEMENT SERVICE by giving
the same period of notice to the last day of themonth. Notice of signing on and signing off shall bein written form unless browser-based user subscription management is agreed between the
CUSTOMER and BOSCH REXROTH via the
PORTALSOFTWARE.

4.2. Other extensions to the scope of the contract (e.g.
the use of additional Apps) shall be coordinatedindividually.
5. IT-Security
5.1. IT-security properties and resultant measures ariseout of an agreed description included in a separate
document or out of the data sheet. Unless agreed
otherwise, it is the CUSTOMER’s responsibility to,
by choosing adequate technical and/or organizational measures, ensure the IT-security of its systems when integrating or using the DATAMANAGEMENT SERVICES taking into consideration
the technical nature of the DATA MANAGEMENTSERVICES. This applies in particular when the
CUSTOMER is an operator of a critical infrastructure in the sense of section 2 sub section 10 German BSI-Act.
5.2. In the event of hacker attacks or if security vulnerabilities are exploited by third parties, no claims
can be asserted under this contract provided that
BOSCH REXROTH has complied with the respectively applicable security concept.
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Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AG
CUSTOMER and/or by its end customer. Those include, inter alia, industry-specific and companyspecific regulations in the fields of labour law and
the German Works Constitution Act, data protection, energy management law, export control andthe protection of CONFIDENTIAL INFORMATION.
The CUSTOMER shall, in particular and at its own
expense, obtain all the consents/approvals that
may be necessary and apply for and maintain registrations and comply with all other legal requirements (such as reporting obligations) that are required for legally-compliant transmission and processing of DATA in connection with the performance and use of the services. The CUSTOMER
shall not transfer any DATA if this can lead to a situation whereby, as a result of rendering performance, BOSCH REXROTH violates applicable law(including export control law and regulations forthe protection of CONFIDENTIAL INFORMATION)
or infringes third-party rights. If the CUSTOMER accesses DATA from outside Germany, theCUSTOMER is solely responsible for compliancewith the legal requirements for such access. On request by BOSCH REXROTH, the CUSTOMER shalldemonstrate that the requirements of this sub-section 6.6 have been met.

6. CUSTOMER‘s Obligations
6.1. The CUSTOMER shall ensure for its part that themeasures for the installation, collection and transmission of the INPUT DATA which have been individually agreed and/or provided for in the productdescription, are conducted and maintained during
the contract term. The CUSTOMER shall take all
the measures that are necessary and can be reasonably expected to enable the software to work
properly. Necessary hardware stipulated for this by
BOSCH REXROTH, provided for use or supplied by
BOSCH REXROTH, shall be installed as provided
for and otherwise be kept in a serviceable condition during the operation of the UNIT in the business operation.
6.2. The CUSTOMER shall install the software provided
by BOSCH REXROTH and carry out the updates
provided (updates, upgrades, patches, workarounds) without undue delay or have them performed automatically, insofar as this is reasonable.
The CUSTOMER shall keep itself regularly informed
regarding corresponding updates.
6.3. Unless otherwise agreed, the CUSTOMER is further
responsible itself for creating the technical conditions necessary in its area of responsibility for collecting INPUT DATA and using the DATAMANAGEMENT SERVICES incl. any costs which may
be incurred. In case of doubt, CUSTOMER shall obtain advice from BOSCH REXROTH or an expert
third party before entering into the contract.
6.4. CUSTOMER shall ensure that he is fully entitled touse INPUT DATA and CUSTOMER DATA, if applicable, within the DATA MANGEMENT SERVICES, tomake it available to BOSCH REXROTH and to grant
the usage and exploitation rights as described under section 19. The CUSTOMER shall seek any authorizations/permissions as necessary. Except forcases of statutory authorization, the CUSTOMER
shall be especially responsible to obtain any necessary consent from end-user as foreseen under§ 25 TTDSG (Telecommunications-Telemedia Data
Protection Act).
6.5. The CUSTOMER shall ensure that the collection of
INPUT DATA is possible at the UNIT without change
as provided for by BOSCH REXROTH. Changes tothe nature, condition, configuration, operating
mode, repairs etc. of the UNIT and/or of systems
connected to it either directly or indirectly andchanges to ambient factors shall be notified by the
CUSTOMER without undue delay. Business interruptions in the provision of INPUT DATA shall be
for the account of the CUSTOMER.
6.6. Taking account of the scope of services according
to the product data sheet, the CUSTOMER is responsible for examining and complying with alllaws, standards and regulations and the state of
the art which have to be taken into consideration
with regard to the use of the services by the

6.7. The CUSTOMER shall ensure that its end customer
similarly complies with any stipulations that may
be necessary and required.
6.8. Insofar as the CUSTOMER violates or fails to comply with obligations under this section 6, BOSCHREXROTH is not liable for the resultant consequences. CUSTOMER shall release BOSCHREXROTH from all claims made against BOSCHREXROTH by third parties (including state bodies)owing to an infringement of section 6.4 and/or 6.6
by the CUSTOMER.
6.9. More far-reaching, individual collaboration obligations of the CUSTOMER are reserved. This also applies, in particular, to CUSTOMER requirements
under sub-section 21.3.
7. Hardware provided for Use
7.1. If, during the course of conducting the DATAMANAGEMENT SERVICE, the CUSTOMER is provided with necessary hardware without a separate
fee being charged, delivery and passing of risk are
effected FCA place of dispatch of the plant supplying the hardware (Incoterms® 2020), unless explicitly agreed otherwise. The CUSTOMER is obliged –unless otherwise agreed – to return this on demand at the end of the contract to the nearest
BOSCH REXROTH customer service unit free ofcharge. Without prior consent of BOSCH REXROTH
the CUSTOMER does not have the right to provide
the hardware to a third party for use.
7.2. Hardware that has been provided for use shall remain the property of BOSCH REXROTH throughout
the duration of the DATA MANAGEMENT SERVICE.
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If the hardware provided for use has to be incorporated into a system in order to conduct the DATAMANAGEMENT SERVICE in accordance with the
purpose of such provision for use, the consent of
BOSCH REXROTH required for this only relates tothe insertion in the respective UNIT for a temporary
purpose within the meaning of section 95 German
Civil Code (BGB) with the intention of disconnecting it upon termination of the DATA MANAGEMENTSERVICE.
7.3. If the hardware is damaged at the CUSTOMER in amanner exceeding normal wear and tear and deterioration of the good, BOSCH REXROTH is not
obliged to replace the good free of charge. The
right to claim DAMAGES is reserved in this case.
8. Prices
8.1. Subject to a regulation individually deviating from
this, monthly fees are charged for the DATAMANAGEMENT SERVICES. BOSCH REXROTH levies
one-off charges for the initial set-up of the DATAMANAGEMENT SERVICE as individually agreed.
8.2. In the case of contracts for an indefinite term orwith automatic renewal BOSCH REXROTH has theright to increase the remuneration for the DATAMANAGEMENT SERVICE for the first time after expiry of one year of contract by giving three (3)months’ advance notice in writing, however by up
to an amount not exceeding the amount of the
BOSCH REXROTH’s list prices generally valid at thetime of the notification. The fees respectively adjusted may not be further increased until, at theearliest, upon expiry of a further year of contract
since the last price adjustment. When the fees areadjusted, the CUSTOMER has the right to give six(6) weeks’ notice of termination to become effective on the effective date of the price adjustment,
insofar as the increase exceeds ten percent (10 %)of the last remuneration applicable for the license.
9. Payment Terms
9.1. Unless otherwise agreed in writing, all the invoices
of BOSCH REXROTH shall be paid within 30 daysof receipt at the latest, without any deductions being made, by means of cashless remittance to abank account indicated by BOSCH REXROTH.
9.2. The statutory amount of value-added tax will becharged on all fees. Value-added tax may not becharged only in those cases where the prerequisites of a tax exemption are met.
10. Dates
10.1. The deadlines for performance that apply torendering the DATA MANAGEMENT SERVICE are set
out in the product description.
10.2.
The commencement of and compliance withdeadlines for performance are subject to the precondition that the collaboration obligations andthe CUSTOMER’s obligations set out in section 6
have been fulfilled. If these preconditions are notduly met in due time, the deadlines for performance shall be reasonably extended, provided thatthe performance can still be rendered. This does
not apply if the delay is solely the responsibility of
BOSCH REXROTH; in this case section 13 shall apply.
10.3.
Part deliveries and corresponding invoices areadmissible unless the CUSTOMER cannot be reasonably expected to accept them.
11. Force Majeure
11.1. If non-compliance with the delivery periods isdue to force majeure or to other disruptions forwhich BOSCH REXROTH is not accountable, e.g.
war, terrorist attacks and acts, riots, epidemics,
pandemics, natural disasters, extreme natural phenomenons, import and export restrictions, limitations in energy supply, governmental measures orofficial directives, including those affecting subsuppliers, the agreed delivery periods shall be extended. This also applies to industrial action affecting BOSCH REXROTH or its sub-suppliers. This includes also difficulties to procure raw material aswell as inadequate or delayed deliveries by suppliers due to force majeure.
12. Readiness to receive INPUT DATA
12.1. In order to receive INPUT DATA via data connections, BOSCH REXROTH owes the defined readiness to receive described in the performance
specifications. Readiness to receive means the receipt of the INPUT DATA delivered by the
CUSTOMER with the agreed frequency to theagreed transfer point within a certain period oftime. The obligation to receive the INPUT DATA issuspended during maintenance as provided by section 12.2. Unless otherwise agreed, the provisionsofthetechnical
availability
ofthe
PORTALSOFTWARE (section 28) shall apply accordingly to the readiness to receive INPUT DATA.
12.2. There is no readiness to receive during the following periods:i.

ii.

During maintenance work and business interruptions that can be scheduled, provided that the
CUSTOMER is advised thereof at least 14 calendar
days in advance, andWhilst conducting other measures to remedy malfunctions and perform maintenance work and also
emergency procedures which were unforeseeable
or unpredictable to be scheduled and where
BOSCH REXROTH is not accountable for the reasons therefor.

13. Liability
13.1. Complaints shall be notified by the CUSTOMER
promptly.
13.2.
BOSCH REXROTH is not liable for malfunctionsof the DATA MANAGEMENT SERVICE,

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Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AGi.

ii.

resulting from non-compliance with the requirements placed on the CUSTOMER that are agreed orare provided for in section 6, 21.3 and 25 orwhich do not result from the sphere of BOSCHREXROTH, e.g. which arise at the CUSTOMER or
through telecommunications services or which are
due to a falsification or impairment of DATA or thetransmission thereof through the use of other dataprocessing and transmission devices (e.g. bus systems and electronic control devices) at the
CUSTOMER. This also includes virus contaminationand other external impacts for which BOSCHREXROTH is not liable such as fire, accidents,
power failure etc.

13.3.
Malfunctions in the DATA MANAGEMENTSERVICE shall be processed by BOSCH REXROTH
promptly after receiving a corresponding notification from the CUSTOMER, as far as agreed, within
the stipulated response times.
13.4. Any case of incorrect performance of the DATAOUTPUT shall be remedied by providing or sending
a new DATA OUTPUT, unless the fault is based ona data gap which BOSCH REXROTH is not responsible for.
13.5.
In the event of culpable non-performance ofthe readiness to receive INPUT DATA (cf. section
12), the CUSTOMER has the right to demand renewed performance based on records. If the renewed performance should be impossible because
the INPUT-DATA to be received no longer exists,
the CUSTOMER has the right to demand a reduction of the purchase price (Minderung). The purchase price reduction is calculated proportionallyaccording to the time lost compared to the accounting period in relation to the corresponding invoice amount. The purchase price reduction must
be claimed by the end of the second following accounting period at the latest.
13.6.
The provisions of this section 13 shall apply accordingly to legal defects which are not based on
the infringement of PROPERTY RIGHTs.
13.7.
The claims by the CUSTOMER under this section 13 shall each become time-barred twelve (12)months after the respective due date of the DATAMANAGEMENT SERVICE pursuant to section 10.
13.8.
Section 15 shall apply for further claims for
DAMAGES by the CUSTOMER .
14. Property Rights and Copyrights
14.1. BOSCH REXROTH shall be liable for claims resulting from an infringement of PROPERTY RIGHTs,
if at least one PROPERTY RIGHT from the property
rights family has been published either by the European Patent Office or in one of the following
countries: Federal Republic of Germany, France,
Great Britain, Austria or the USA.
14.2.
The preconditions of a liability according tosection 14.1 are that

i.

ii.

the PROPERTY RIGHT is not or was not owned by
the CUSTOMER or by an affiliated company (as defined in section 15 German Stock Corporation Act(AktG)) andthe CUSTOMER is not accountable for the infringement of PROPERTY RIGHTs.

14.3. Claims by the CUSTOMER are excluded if the
DATA MANAGEMENT SERVICE is performed in accordance with the specifications or instructions of
the CUSTOMER or if the (alleged) infringement of
the PROPERTY RIGHT derives from use in interaction with another product not originating fromBOSCH REXROTH or if the DATA MANGEMENTSERVICE is used in a way which was not foreseeable for BOSCH REXROTH.
14.4.
The claims against BOSCH REXROTH under
this section 14 are subject to the condition that the
CUSTOMERi.

informs BOSCH REXROTH without undue delay of
the third-party claims raised,ii. provides BOSCH REXROTH with a copy of all respective correspondence with the claimant andcourts without undue delay after receipt thereof,iii. provides BOSCH REXROTH with the information required for defense against the claim,
iv. upon request of BOSCH REXROTH, confer to
BOSCH REXROTH the exclusive right to steer the
conduct of the legal action by the CUSTOMER andthe right to make the final decision on reaching any
judicial or out-of-court settlements andv. supports BOSCH REXROTH to an appropriate extent in defending third-party claims.
14.5.
If the CUSTOMER is sentenced to cease theuse of the DATA MANAGEMENT SERVICES or of apart thereof either by a final court judgement or if
an preliminary injunction is served on the
CUSTOMER, then in order to remedy the infringement of rights BOSCH REXROTH shall, at its discretion, either obtain for the CUSTOMER the right tocontinue to use the DATA MANAGEMENT SERVICE,or replace or modify the DATA MANAGEMENTSERVICES whilst upholding the agreed functionalities. If the aforementioned alternatives cannot berealized by BOSCH REXROTH under reasonableconditions, both parties have the right to terminate
the contract. To the extent reasonable for the
CUSTOMER, the termination shall only be to theextent required to remedy the infringement ofrights. BOSCH REXROTH reserves the right to takeany of the measures provided by this section 14.5,
sentence 1, even if the infringement of PROPERTYRIGHTS has not yet been established finally established under a court decision or acknowledged by
BOSCH REXROTH.
14.6.
The obligation of BOSCH REXROTH to pay
DAMAGES in the event of an infringement of
PROPERTY RIGHTs is otherwise governed by section 15.
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Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AG
the employees, representatives and of persons engaged in performance of an obligation (Erfüllungsgehilfen).

14.7.
Section 13.7 shall apply accordingly to thestatute of limitation of claims based on an infringement of PROPERTY RIGHTs.
14.8. Further and other claims than those regulated
in this section 14 by the CUSTOMER based on infringements of third party PROPERTY RIGHTs are
excluded.
15. Claims for DAMAGES
15.1. BOSCH REXROTH shall be liable for DAMAGES
based on a violation of contractual or non-contractual obligations onlyi.

in the event of intent (Vorsatz) or gross negligence(grobe Fahrlässigkeit),ii. in the event of a negligent or intentional injury tolife or limb or health,iii. due to the assumption of a guarantee of quality or
durability,
iv. in the event of a culpable violation of material contractual obligations; such contractual obligations
shall be deemed material which, when performed,
enable the proper execution of the contract altogether and which the CUSTOMER may regularly
rely on compliance with,v. on account of mandatory liability pursuant to theGerman Product Liability Act (Produkthaftungsgesetz);
vi. for mandatory reasons related to data protection
law, orvii. on account of other mandatory liability.
15.2.
The liability for DAMAGES of section 15.1 iv bya violation through simple negligence (einfach fahrlässige Verletzung wesentlicher Vertragspflichten)
shall be limited to the amount of damage typical of
the contract and foreseeable at the time of conclusion of the contract. This applies accordingly to
DAMAGES caused by persons engaged in the performance of an obligation of BOSCH REXROTH(Erfüllungsgehilfen) due to simple negligence (einfache fahrlässige Verletzung). The amount of
DAMAGES typical of the contract and foreseeable,
based on violations of obligations by BOSCHREXROTH, corresponds to the amount of the remuneration paid by the CUSTOMER, but not, however,exceeding EUR 100,000.
15.3.
When using software provided by BOSCHREXROTH, BOSCH REXROTH shall not be liable inparticular for DAMAGES incurred by the
CUSTOMER due to failure to back-up data in accordance with section 25.5 or due to incorrect operation or to usage not in compliance with the designated purpose.
15.4.
Any further liability for DAMAGES than provided for in section 15 is excluded – regardless of
the legal nature of the asserted claim.
15.5.
Insofar as the liability for DAMAGES against
BOSCH REXROTH is excluded or limited, this also
applies to the personal liability for DAMAGES of

16. Termination
16.1. Subject to an individual agreement, the product-specific provisions shall apply to the termination of the DATA MANAGEMENT SERVICE. In the absence of such provisions, the DATA MANAGEMENTSERVICE can be terminated at any time by giving
one month notice to the end of the calendar month.
Notice of termination must be given in written
form.
16.2.
In the event of conduct by the CUSTOMER in
breach of the contract, in particular in the event ofdefault of payment or use in breach of the contract,
BOSCH REXROTH has the right, without prejudice
to its other contractual and statutory rights, to terminate the contract after expiry of a reasonable period of grace.
16.3.
If the CUSTOMER violates the provisions ofthese Terms and Conditions (T&C), in particular
the provisions of section 27, BOSCH REXROTH
may, after giving prior notification to the
CUSTOMER in writing, block the CUSTOMER’s access to the PORTALSOFTWARE if the violation canbe remedied as a result. The block shall be lifted
as soon as the reason for the block no longer exists.
16.4.
Further, the contract may be terminated inwriting by either party for good cause without notice. Good cause shall be deemed to exist in particular ifi.

the CUSTOMER is in arrears with two consecutive
payments of remuneration pursuant to section 8.1
or with a not inconsiderable part of this remuneration for two consecutive periods of time or is in arrears in a period of time covering more than two
periods of time with a payment of remuneration
corresponding to the remuneration for two periodsof time;there is or threatens to be a significant deterioration in the financial circumstances of the
CUSTOMER and, as a result, performance of a payment obligation to BOSCH REXROTH is thereby
jeopardized;
ii. the CUSTOMER applies for insolvency proceedings
or comparable debt settlement proceedings to beopened with respect to its assets; oriii. the CUSTOMER meets the criteria of insolvency orover-indebtedness.
16.5.
The provisions of section 314 BGB shall remain unaffected.
17. Consequences of the Termination of the DATAMANAGEMENT SERVICES
17.1. Upon Termination of the DATA MANAGEMENTSERVICE, BOSCH REXROTH will delete the DATA atPage 5 of 12

Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AG
its discretion. The rights of BOSCH REXROTH pursuant to sub-sections 19.2, 19.3, 19.5 remain explicitly reserved.
17.2. Subject to feasibility and expense, BOSCHREXROTH shall, at the Customer´s request andagainst remuneration to be agreed separately, support the CUSTOMER upon termination of the contract in exporting and securing the CUSTOMERDATA, including the changeover to a different service provider.
17.3.
Termination of the contractual relationshipsimultaneously includes the termination/discontinuation of the authorizations, registrations and the
USER ACCOUNT and, if applicable, all user IDs provided for customers of the CUSTOMER at the next
possible date. Termination of this contractual relationship does not affect the use of the CENTRALBOSCH ID. This requires notice of termination inaccordance with the contractual terms underlying
the usage relationship of the CENTRAL BOSCH ID.
18. Location of DATA Storage and DATA AccessExcept as otherwise provided in the contract or if
opposed by local laws, and provided that BOSCHREXROTH was notified of this by the CUSTOMER
prior to the conclusion of the contract, BOSCHREXROTH uses computer centers in the European
Union to perform the DATA MANAGEMENTSERVICES. BOSCH REXROTH has the right tochange the location of the DATA storage and of the
DATA access at any time provided thati.
ii.

a reasonable level of data protection is guaranteed,
the CUSTOMER is informed thereof in good time,andiii. the change is not unreasonable for the CUSTOMER.
19. DATA Use and Data Protection
19.1. In order to furnish the services, BOSCHREXROTH or third parties will, during their performance and for the period required hereto use,
store, copy, modify, analyze, provide, review,
download or otherwise exploit the information thatis provided, generated, read or processed in connection with these DATA MANAGEMENT SERVICES.
19.2.
BOSCH REXROTH shall have the right to use
data, which is transferred in connection with the
DATA MANAGEMENT SERVICES, in a pseudonymized or anonymized form for machine learningand product improvements or enhancements.
19.3.
If and to the extent permitted by law, BOSCHREXROTH shall have the right to store, use, transfer
and/or exploit all CUSTOMER information, except
personal data, which is provided, generated, reador processed in connection with the DATAMANAGEMENT SERVICES over and beyond the subject of the contract for any other purposes. These
purposes shall include but not be limited to theimprovement or enhancement, production, commercialization and sale of products and services of

BOSCH REXROTH, as well as statistical, analyticaland internal purposes for instance.
19.4.
The CUSTOMER warrants that it is entitled to
grant the designated utilization and exploitationrights according to Sections 19.1-19.3 and that it
has not entered into any agreements opposing
such use.
19.5.
The rights of BOSCH REXROTH according tothis Section 19 shall be irrevocable, free of charge
and valid worldwide and the rights apply accordingly in favor of companies in the Bosch Group ofcompanies.
19.6.
Insofar as personal data is processed by
BOSCH REXROTH and/or its affiliated companies
within the meaning of § 15 of the Stock Corporation Act (AktG), the statutory data protection regulations will be observed. In this case, the details
relating to the data collected and the respective
processing thereof are set out in the data privacy
statementsof
BOSCH
REXROTH(https://www.boschrexroth.com/en/xc/home/privacy) or its affiliated companies of which the
CUSTOMER will be advised in an appropriate manner.
20. Rights of Use of the CUSTOMER to the DATAOUTPUTThe rights to the DATA OUTPUT rest with BOSCHREXROTH. The CUSTOMER has the right to use the
DATA OUTPUT provided to the CUSTOMER duringperformance of the DATA MANAGEMENT SERVICE
for its own business purposes and to make it available to its own customers directly or in processed
form. In this respect, the CUSTOMER has the rightto transmit its DATA OUTPUT to service providers
for the sole purposes of processing and visualization in management systems.
21. Export Control
21.1. If it should transpire that contractual performance by BOSCH REXROTH has become impossible or been rendered difficult due to national orinternational export control regulations, in particular embargoes or other sanctions, BOSCHREXROTH has the right to revoke or terminate thecontract without setting a grace period.
21.2. The delivery period is suspended in the eventof delays due to export examinations or approval
processes unless BOSCH REXROTH is accountable
for this.
21.3.
The CUSTOMER undertakes to provide all information and documents and to obtain any necessary approvals required for the contractual performance of the DATA MANAGEMENT SERVICES, aswell as for the export or transfer of DATAMANAGEMENT SERVICES and DATA or for the integration of service providers, unless these arewithin the sphere of BOSCH REXROTH. The
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Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AG
CUSTOMER shall comply with the respectively applicable provisions of customs and (re-) export
control law.
21.4.
In the event of revocation of termination pursuant to section 21.1, a claim for DAMAGES orother rights by the CUSTOMER is excluded.
21.5.
When the DATA MANAGEMENT SERVICES supplied by BOSCH REXROTH (including technicalsupport of any kind) and such goods rendered
therefor by BOSCH REXROTH (hardware and/or
software and/or technology as well as the corresponding documents, irrespective of the manner inwhich they are made available) are handed over,transferred or provided for use in any other way tothird parties nationally or internationally, theCUSTOMER shall comply with the respectively applicable provisions of national and international(re) export control law.
22. Confidentiality
22.1. All the CONFIDENTIAL INFORMATION originating from BOSCH REXROTH shall be kept secretfrom third parties and may be made available only
to those persons in the CUSTOMER’s own operations who have a need to know the respective information for performance of the purpose of thecontract and who are similarly committed to confidentiality.
The
respective
CONFIDENTIAL
INFORMATION shall remain the exclusive propertyof
BOSCH
REXROTH.
CONFIDENTIAL
INFORMATION may not be duplicated or used commercially without the prior consent of BOSCHREXROTH in writing. Upon request of BOSCHREXROTH, all CONFIDENTIAL INFORMATION originating from BOSCH REXROTH (if applicable, including copies or records made) and items provided on loan that contain CONFIDENTIAL
INFORMATION shall be fully returned to BOSCHREXROTH or destroyed without undue delay.
22.2.
The obligation to maintain secrecy pursuant tosection 22.1 does not apply to CONFIDENTIAL
INFORMATION whichi.

were already in the lawful possession of the
CUSTOMER before being handed over by BOSCHREXROTH;ii. the CUSTOMER lawfully received from third parties
without any secrecy obligations;iii. are disclosed to third parties by BOSCH REXROTH
without any conditions regarding secrecy;
iv. are developed by the CUSTOMER itself independently of the information received;
v. have to be disclosed by law; orvi. are disclosed by the CUSTOMER with the priorwritten consent of BOSCH REXROTH.
22.3.
BOSCH REXROTH reserves all rights to the
CONFIDENTIAL INFORMATION named in section
22.1.

23. Miscellaneous Provisions
23.1.
If a provision should be or become ineffective,the effectiveness of the remaining provisions shallremain unaffected hereby. In this case, the ineffective provision shall be replaced by an admissible
provision approximating as closely as possible theeconomic purpose of the original, ineffective provision. This shall apply accordingly to any gaps of the
T&Cs.
23.2.
To the extent permitted by law, the exclusive
court of jurisdiction and venue shall be
Stuttgart(for proceedings before the local court,
this is the Amtsgericht (local court) in 70190
Stuttgart). BOSCH REXROTH reserves the right toappeal to a court having jurisdiction over the registered office or place of business of the CUSTOMER.
23.3.
Solely German law shall apply to all legal relations between BOSCH REXROTH and the
CUSTOMER, excluding the conflict of laws provisions (Kollisionsrecht). The applicability of the UN
Convention on Contracts for the International Saleof Goods (CISG) shall be explicitly excluded.
Supplementary Regulations for the use of
PORTALSOFTWARE
bythe
CUSTOMER(„SUPPLEMENTARY REGULATIONS“)
24. Subject of use
24.1.
The provision of the PORTALSOFTWARE for the
supply of the DATA MANAGEMENT SERVICE isbased on Software as a Service (SaaS). During theterm of the contract, the CUSTOMER will be provided with the current version of the
DOCUMENTATION in electronic form.
24.2.
The PORTALSOFTWARE may contain FOSS.
The CUSTOMER will be provided with an up-todate list of the FOSS contained and the respective
applicable FOSS license terms upon request prior
to the conclusion of the contract or at the latest
upon access to the PORTALSOFTWARE. BOSCHREXROTH reserves the right to introduce new or
updated FOSS into the PORTALSOFTWARE in theevent of any updates to the software. The corresponding FOSS license(s) will be provided accordingly. If the PORTALSOFTWARE contains a FOSS
component, CUSTOMER’s dealing with such FOSS
component shall be primarily governed by the applicable FOSS license, which the CUSTOMER undertakes to comply. FOSS included in the
PORTALSOFTWARE has no impact on the sales
price of the PORTALSOFTWARE and thus will be
provided without license fee or any other monetarycompensation. Beyond the fulfillment of its own
FOSS license obligations , BOSCH REXROTH does
not render any support services that serve the fulfillment of the CUSTOMER’s license obligations.
24.3.
If, as part of the PORTALSOFTWARE, third
party software products are also made available
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Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AG
a new CENTRAL BOSCH ID which enables him touse various independent services of the BoschGroup. In this case, the “General Terms and Conditions for the Registration and Use of a CENTRALBOSCH ID” shall apply additionally, which the
CUSTOMER will have to accept during the registration for the CENTRAL BOSCH ID.

that are not subject to FOSS, BOSCH REXROTH reserves the right to transfer them on subject to thecorresponding exclusive terms and conditions of
the third party provider.
24.4.
BOSCH REXROTH provides interfaces, if
needed, whose implementation requires a separate
agreement.
24.5.
BOSCH REXROTH has the right to render theservices described in section 24 through third parties (including AFFILIATED ENTERPRISES) as subcontractors.
25. Duties of CUSTOMER to collaborate and provide
Information
25.1.
CUSTOMER is not authorized to deliberately
use devices, software or routines which have a disruptive effect on the applications, functions or usability of the PORTALSOFTWARE or, with respect
to other data, systems or communications, to deliberately destroy them, generate excessive load,
harmfully interfere with them, fraudulently intercept them or overtake them.
25.2.
CUSTOMER is obliged to obtain BOSCHREXROTH’s consent before the execution of penetration tests.
25.3.
CUSTOMER is obliged to keep all copies of the
DOCUMENTATION in a protected place.
25.4.
CUSTOMER is obliged to check INPUT DATA or
CUSTOMER DATA for viruses or other malware
prior to sending them to BOSCH REXROTH and to
implement anti-virus programs in accordance withthe state of the art.
25.5.
Without prejudice to BOSCH REXROTH’s DATA
backup pursuant to section 26.6, it is CUSTOMER’s
obligation to back up its CUSTOMER DATA andDATA OUTPUT on a regular basis.
26. Provision of PORTALSOFTWARE and Storage
Space, USER ACCOUNT
26.1.
For the duration of the contractual relationship, BOSCH REXROTH shall hold in readiness the
PORTALSOFTWARE in the respective current version on server infrastructure provided by BOSCHREXROTH or its subcontractors for use in accordance with the provisions of these T&C. For the duration of the contractual relationship, BOSCHREXROTH shall provide storage space for DATA tothe extent agreed, insofar as this is necessary forthe intended use of the PORTALSOFTWARE.
26.2.
BOSCH REXROTH shall transmit the required
ACCESS DATA, unless access is via independent
registration (possibly by using the CENTRALBOSCH ID).
26.3.
Some services enable registration using the
CENTRAL BOSCH ID. In this case the CUSTOMER
can use his CENTRAL BOSCH ID, if he has alreadybeen successfully registered for a CENTRALBOSCH ID. Otherwise, the CUSTOMER can set up

26.4.
Subject to the provision of section 27.4, thecontractual relationship concerning the USERACCOUNT is not transferable (including rental,
lease, loan or sub-licensing). CUSTOMER shallchange, without undue delay, all passwords allocated by BOSCH REXROTH into passwords known
only to the Customer. ACCESS DATA shall be kept
in confidence and shall be protected by suitableand effective measures against access by third parties. The CUSTOMER will notify BOSCH REXROTH
without undue delay if there is any reason to fearthat unauthorized third parties have obtained orwill obtain knowledge of the ACCESS DATA.
BOSCH REXROTH is not responsible for the consequences of abuse of ACCESS DATA. CUSTOMER is
liable for all actions taken under its USERACCOUNT.
26.5.
The CUSTOMER is fully responsible for the
USER CONTENT, in particular the CUSTOMER shallcomply with applicable law and ensure before uploading that the USER CONTENT does not containany viruses, Trojans or other malware. The operation of the PORTALSOFTWARE must not be impaired by USER CONTENT.
26.6.
The DATA shall, as far as possible, be stored
and regularly backed up by BOSCH REXROTH
throughout the duration of the contractual relationship. CUSTOMER shall be solely responsible forcompliance with retention periods required undercommercial and tax law.
27. Rights of Use
27.1. Upon commencement of the contract (see section 3), the CUSTOMER shall receive a simple,
chargeable, non-transferable and non-exclusive
right,
limited
in
time,
to
use
the
PORTALSOFTWARE for its own business purposesin accordance with the provisions below and incompliance with the stipulations of the
DOCUMENTATION and within the context of thefunctionalities. The use is permissible only in theagreed countries of destination. In the absence ofa specific agreement, this is the country in which
the CUSTOMER has its registered place of business.
27.2.
The use of the PORTALSOFTWARE beyond thecontractual use is only permitted if BOSCHREXROTH has given its prior consent in writing
which comprises especially (i.) a permanent storage or duplication or (ii.) the use of the
PORTALSOFTWARE for the training of persons who
are not employees of the CUSTOMER.
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Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AG
27.3.
In the context of the use of the
PORTALSOFTWARE in accordance with the contract, the CUSTOMER has the right to store andprint out the (online) DOCUMENTATION provided
whilst retaining any property right notices that may
exist, and to reproduce it in an appropriate numberof copies for the purposes of the DATAMANAGEMENT SERVICES.
27.4.
If so agreed in the individual contract, theCUSTOMER may, as an exception to section 27.1,
also permit its CUSTOMERS to access the
PORTALSOFTWARE, provided that this is solely inconnection with the designated use of the
PORTALSOFTWARE for business purposes of the
CUSTOMER (e.g. in connection with a product offered by the CUSTOMER to its customers whichcontains access to functionalities of the
PORTALSOFTWARE). The CUSTOMER shall obligate every person using the PORTALSOFTWARE
and thus using ACCESS DATA provided to the
CUSTOMER or to such person in connection withthis contract, to comply with the respectively applicable Terms and Conditions (T&C). The
CUSTOMER is represented by each user and theuser’s acts and knowledge are attributable to the
CUSTOMER. Further, after BOSCH REXROTH has
given its prior approval in writing, the CUSTOMER
has the right to transmit its DATA to service providers for the sole purposes of processing and visualization in management systems.
27.5.
If so provided in purpose of the respective
DATA MANAGEMENT SERVICE or agreed in the individual contract, the CUSTOMER may, as an exception to sec. 26.4 and 27.1, also permit its customers to access the DATA MANAGEMENTSERVICE, provided that this is solely in connection
with the designated use of the DATA MANAGEMENTSERVICE for business purposes of the CUSTOMER(e.g. in connection with a product offered by the
CUSTOMER to its customers which contains accessto functionalities of the DATA MANAGEMENTSERVICE). The CUSTOMER shall obligate every person using the DATA MANAGEMENT SERVICE andthus using ACCESS DATA provided to the
CUSTOMER or to such person in connection withthis contract, to comply with the respective applicable Terms and Conditions (T&C) for DATAMANAGEMENT SERVICE. The CUSTOMER is represented by each user and the user’s acts andknowledge are attributable to the CUSTOMER.
27.6.
BOSCH
REXROTHprovidesthe
PORTALSOFTWARE as SaaS (Software as a Service) via remote access. The CUSTOMER is not authorized to use robots, spiders, scrapers or othercomparable tools for data collection or extraction,
programs, algorithms or methods to search for, access,acquire,copy
orcontrolthe
PORTALSOFTWARE. Further, the CUSTOMER is not
authorized to obtain access to non-public areas of

the PORTALSOFTWARE or to its underlying technical systems, to test, scan or examine the
PORTALSOFTWARE’s vulnerability or to knowingly
transmit USER CONTENT or CUSTOMER DATA withviruses or worms, Trojans or other contaminated or
harmful components or to otherwise interfere in
the proper functioning of the PORTALSOFTWARE.
27.7.
Subject to section 24.2, the CUSTOMER is not
authorized to process, change, reverse engineer,
decompile, or disassemble the program code of
the PORTALSOFTWARE or parts thereof or to otherwise establish the source code or to produce derivative works of the PORTALSOFTWARE. The mandatory and compulsory provisions of sections 69dand 69e of the German Copyright Act (UrhG) shall,
however, remain unaffected by this. The
CUSTOMER may only engage third parties to conduct the measures in compliance with this section
27.7 which are not competitors of BOSCHREXROTH, unless the CUSTOMER demonstrates
that the risk of divulging important CONFIDENTIAL
INFORMATION (especially function and design of
the PORTALSOFTWARE) of BOSCH REXROTH is excluded.
27.8.
If BOSCH REXROTH provides the CUSTOMER
with actualizations during the term of the contract,these shall also be subject to these T&C except insofar as they are the subject matter of a separate
agreement.
28. Technical Availability
28.1.
BOSCH REXROTH owes the availability agreed
upon in an SLA of the PORTALSOFTWARE and theavailability of DATA at the Internet hubs of the data
center of the respective Host-Provider. The
PORTALSOFTWARE is available when the
CUSTOMER can execute and use the main functions of the PORTALSOFTWARE. The availability of
the PORTALSOFTWARE is defined as the percentage share of the time during which the
PORTALSOFTWARE is available for use by the
CUSTOMER at the Internet hub of the data centerof the respective Host-Provider over the course ofan observation period (unless otherwise agreed in
the SLA, this is one year of contract) during theservice availability period agreed upon in the SLA(unless otherwise agreed in the SLA, the support
availability applies, see sub.- section 29.5). Thisdefinition applies accordingly to the calculation of
non-availability. The availability shall be calculated
according to the following formula: Availability =(Time of provision of the service (h) – non-availability (h)) ÷ Time of provision of the service (h) x100. Unless otherwise agreed in the SLA, an availability of 97.5% per year of contract shall bedeemed agreed.
28.2.
If the PORTALSOFTWARE is not available dueto (i.) planned maintenance work (e.g. for updates
and upgrades, (ii.) other planned interruptions ofPage 9 of 12

Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AG
operations, (iii.) for other reasons for which
BOSCH REXROTH is not responsible, such as malfunctions in the field of the provision, operationand support of the CUSTOMER’s communications
connection (communications sections outside
BOSCH REXROTH’s data center), in particular due
to a failure of the CUSTOMER’s internet connection, then for the purposes of calculating availability, the PORTALSOFTWARE shall be deemed tohave been available during these times. BOSCHREXROTH shall plan maintenance work and service
interruptions so as to ensure that the use of the
PORTALSOFTWARE by the CUSTOMER is impaired
as little as possible. The CUSTOMER must be given
at least fourteen (14) calendar days advance noticeof scheduled maintenance work.
28.3.
BOSCH REXROTH shall owe the availability of
the functionalities of the PORTALSOFTWARE described in the performance specification only if thesystem requirements also regulated therein havebeen complied with by the CUSTOMER. The
CUSTOMER shall be solely responsible for compliance with the system requirements. The provisionsof section 30 shall apply accordingly to changes tothe system requirements and to changes to thetechnical system of BOSCH REXROTH.
29. Support
29.1.
BOSCH REXROTH shall provide first level support for CUSTOMER as first point of contact for
INCIDENTS.
29.2.
The CUSTOMER is obliged to report
INCIDENTS without undue delay, no later than on
the next working day. An INCIDENT report must
contain at least the following information:
i.
ii.
iii.
iv.
v.
vi.

Functionality affected;
Environment affected;
Gateways affected;
Date and time when the INCIDENT occurred;
User name affected, if available;
Categorization of the INCIDENT by CUSTOMER;
andvii. Description of the INCIDENT:• The measures which the CUSTOMER has alreadytaken to rectify the malfunction;• The behavior demonstrated due to CUSTOMER’s
measures to rectify the malfunction.
29.3.
Within the scope of first level support, unlessotherwise agreed in the SLA, an error ticket shallbe created by BOSCH REXROTH at its reasonablediscretion for each INCIDENT and each INCIDENT
shall finally be allocated to the corresponding error
category in accordance with the SLA.
29.4.
If no other error categories are defined in the
SLA, the following error categories shall apply:i.

Error category 1: There is a category 1 error if theuse of the PORTALSOFTWARE or of large parts
thereof is not possible or is severely restricted, forexample due to malfunctions, incorrect work results or excessively long response times (for example: if there are considerable discrepancies as compared with the performance specification, if DATA
is wrongly or erroneously stored, if there are program aborts in functions).
ii. Error category 2: There is a category 2 error if, although the use of the PORTALSOFTWARE is not impossible or severely restricted, the restriction(s) ofuse, for example due to malfunctions, incorrect
work results or excessively long response times,
is/are nonetheless not merely insignificant.
iii. Error category 3: There is a category 3 error if theuse of the PORTALSOFTWARE is not directly
and/or significantly/considerably impaired, for example if the basic settings are unfavorably definedor if “nice-to-have functions” are missing.
iv. Other errors: In the event of errors which cannot
be classified into the categories mentioned above,e.g. if merely minor errors arise which have no effect on the usability of the PORTALSOFTWARE, or
if the CUSTOMER has queries or requests for improvements, it is at the discretion of BOSCHREXROTH whether BOSCH REXROTH becomes active.
29.5.
The support availabilities are defined in the
SLA. Unless otherwise agreed therein, support
shall be available Monday-Friday during BOSCHREXROTH’s business hours from 08:00 a.m. to 4:30
p.m. CET/CEST, excluding public holiday in BadenWürttemberg.
29.6.
The response time shall run during the support
availability according to section 29.5 and commences with the provision of all required information as per section 29.2. Messages not received
during the availability of support are deemed tohave been received at 8 a.m. on the next day of
support availability. Unless otherwise agreed in the
SLA, the response time for error category 1-3 for
BOSCH REXROTH shall be max. 12 hours.
29.7.
The response time shall be deemed to havebeen complied with if BOSCH REXROTH has sent
the CUSTOMER qualified feedback within the response time and rectification of the error has beencommenced. On request, BOSCH REXROTH shallsend the CUSTOMER a non-binding estimate of thetime expected to be required to rectify the error.
29.8.
INCIDENTS which cannot be rectified by firstlevel support shall be transferred to second levelsupport aiming to set up a temporary workaround.
29.9.
CUSTOMER shall be informed of the processing status and the solution at regular intervals
until this has been implemented and the malfunction has been rectified. If, however, the qualification of the error ticket by BOSCH REXROTH should
lead to the result that the malfunction is due to aservice or performance by the CUSTOMER pursuant to section 25 or due to other reasons which are

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Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AG
not attributable to BOSCH REXROTH, then the
CUSTOMER shall have no right of support by
BOSCH REXROTH.
29.10. Actualizations (upgrades, updates, patches orbugfixes) of the PORTALSOFTWARE shall be provided by BOSCH REXROTH as required and in accordance with the maintenance regulations in the
SLA.
30. Changes to the Software and amendments tothese T& C
30.1.
BOSCH REXROTH reserves the right to adapt
these SUPPLEMENTARY REGULATIONS, the SLA
and the PORTALSOFTWARE at any time in line withchanged technical or legal conditions, API compatibility or with regard to further developments of the
PORTALSOFTWARE or technical progress, such adaptation also being effective with respect of existing contractual relationships, whereby the basic
functionalities of the PORTALSOFTWARE shall bemaintained.
30.2.
CUSTOMER shall be notified of such changes
in a suitable manner no later than thirty (30) calendar days before the planned effective date of thechanges, insofar as the adaptation involves a restriction in the usability or other not only insignificant disadvantages (e.g. adaptation expense). If
the CUSTOMER does not object within thirty (30)days of receipt of the notification and continues to
use the PORTALSOFTWARE after expiry of the period for objection, the changes shall be deemed tohave been effectively agreed from the expiry of thetime limit. In the event of an objection, the contractual relationship shall be continued subject to theformer conditions. If an objection is raised, BOSCHREXROTH is entitled to terminate the contractual
relationship subject to a one (1) month notice period. The CUSTOMER shall be advised in thechange notification of its right to object and of theconsequences.
31. Definitions
31.1. „ACCESS DATA“: The data required for the
USER ACCOUNT, especially the user name andpassword.
31.2.
„AFFILIATED ENTERPRISE“: Every legal entity
which is controlled by BOSCH REXROTH, which
controls BOSCH REXROTH or which is jointly controlled with BOSCH REXROTH. Control is deemed
to exist where more than fifty percent (50 %) of thecapital shares or voting rights is held or where thecorporate management and policy are controlledeither directly or indirectly on the basis of capitalshares, by virtue of agreements or in any other way.
31.3.
„CENTRAL BOSCH-ID“: User ID of the Single
Sign-On Authentication Service of Bosch.IO GmbH,
Ullsteinstrasse 128, 12109 Berlin, Germany, enabling the use of various independent services of the

Bosch Group and which requires the CUSTOMER’se-mail address with any e-mail provider.
31.4. CONFIDENTIAL INFORMATION: Information inaccordance with section 2 no. 1 of the German
Trade Secrets Act (GeschGehG).
31.5.
„CUSTOMER DATA“: All the CUSTOMER´s content which the CUSTOMER generates or transmits
to BOSCH REXROTH in connection with the use of
the DATA MANAGEMENT SERVICE. CUSTOMERDATA also includes the ACCESS DATA for the USERACCOUNT.
31.6.
“DAMAGES”: Damages and reimbursement of
futile expenditure as defined in sec. 284 German
Civil Code (BGB).
31.7.
„DATA“: Collective term for all the data exchanged and processed under this DATAMANAGEMENT SERVICE.
31.8.
“DATA OUTPUT”: Display (aggregated, if applicable) and/or provision and/or evaluation and/or
storage of the INPUT DATA in accordance with the
product description.
31.9.
„DOCUMENTATION“: All the information required to be able to work with the
PORTALSOFTWARE in accordance with the intended use.
31.10. „FOSS“: Free and open source software, in particular software under an approved license of theFree Software Foundation (FSF) or the Open
Source Initiative (OSI).
31.11. „INCIDENTS“: Malfunctions occurring in thecontext of the use of the PORTALSOFTWARE.
31.12. “INPUT DATA”: Information collected at the respective UNIT, which is transmitted to BOSCHREXROTH – if applicable in a pre-processed form –for rendering the DATA MANAGEMENT SERVICE.
INPUT DATA can also contain CUSTOMER DATA.
31.13. “PORTALSOFTWARE”: Portal used for the
DATA
MANAGEMENTSERVICE
which
the
CUSTOMER can access via the internet, eitherbrowser-based or by using an application interface
set up by BOSCH REXROTH.
31.14. „PROPERTY RIGHT“: Industrial
RIGHT or third-party copyright.

PROPERTY

31.15. „SERVICE LEVEL AGREEMENT“ („SLA“): Defines availability and support by BOSCH REXROTH.
31.16. “SUPPLEMENTARY REGULATIONS”: The regulations set up in the sections 24 – 29 of these T&C.
31.17. „UNIT“: Relevant system or component of a machine which is subject to individual processing ofdata and provision of information.
31.18. „USER ACCOUNT”: Enables access to the relevant PORTALSOFTWARE.

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Terms and Conditions for DATA MANAGEMENT SERVICES of Bosch Rexroth AG
31.19. „USER CONTENT“: The CUSTOMER’s own data
and/or software which the CUSTOMER can upload– insofar as this is available as a function of the
PORTALSOFTWARE - for its own use or use by its
end customer.
© BOSCH REXROTH AG

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