September 2024

Global Digital Transformation Partnertranscosmos Group Global Services
BPO Services

CX Services
Digital Marketing Services

Business Process Outsourcing Services

Diverse CX solutions powered by various digital technologies
including chat and speech recognition in 30 languages, with over
10,000 home-based contact center workstations.
Main Group companies

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Blended delivery model using onsite, offshore bases acrossAsia, and nearshore.
●

Optimum services tailored to each industry and businessmodel built on our extensive experience and know-how
gained from working with over 600 clients each year.

WebsiteDevelopment& O p e r a t i on s

Our end-to-end services range
from marketing to customer care.

edia

Our services help you enhancebusiness foundation and raisecompetitive edge.

182 sites in 35 countries/regions across the globe

Cutting-edge services, including ad tech and MA,
services for LINE/other social media, and integrated
marketing powered by CDP.

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E-Commerce One-Stop Services
Our one-stop services provide all the requiredfeatures for e-commerce, in line with e-commerceand brand strategies of each business.

46 countries/regions, with a focus on e-commerce
growth markets.

●

Support services for e-commerce businesses tailored tocharacteristics & culture of each target market in partnershipwith leading firms in Europe, US, China and ASEAN.
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As of July, 2024

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Superior quality underpinned by our people development
programs and many years of center management operations
as the No.1 contact center services player in Japan (*1).

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Creative (China) Co., Ltd.
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We offer total support services from digital marketing
campaigns to website development, management andanalytics with our 3,300 people, one of the largest service
networks in Asia.

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Highly specialized services in a wide range of areas –planning & development, manufacturing, logistics,
corporate services including accounting andHR, as well as sales and aftersales services.

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Superior quality backed by operational excellence
and a strong track record built over 57 years since
our foundation.

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we transform our clients’ business processes, enhance end-to-end
business foundation, and help our clients bolster their competitive edge.

Full-packaged services for e-commerce, from developing businessframework to operations.

●

Main Group companies*1 Source: FY2022 Call Center Sales Ranking,TSUHAN SHIMBUNSYAGlobal Services

We help our clients go global.

Localized services for our clients operating in Asia, Europe, North and South America.

Named a Leader in CXM service providers
in the Asia Pacific region by Everest Group.

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Won TMALL 5 Star rating
for the 6th straight year.

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Japan 71 bases

Service Network

Global 111bases across 34 countries/regions

32Bases19,380 Workstations

Contact Center

Business Process Outsourcing 30 Bases 9,760 Workstations

182 Bases 51,240 Workstations

Digital Marketing
E-Commerce One Stop

9 Bases
2 Bases*Including a base providing two or more services*Including a base providing two or more services

Hokkaido Area
7 Bases 3,900 Workstations
7 Bases 2,310 Workstations
3 BasesContact Center
Business Process Outsourcing

Digital Marketing

Okinawa Area
4 Bases 4,070 Workstations
790 Workstations
2 BasesContact Center

SapporoNORWAY
DENMARKNETHERLANDSBELGIUM

Uruma

Business Process Outsourcing 4 Bases

Digital Marketing

Contact Center
44 Bases 22,100 Workstations
Business Process Outsourcing 28 Bases
17 Bases
Digital Marketing
42 Bases
E-Commerce One Stop
10 Bases
System Development

Naha

Okinawa

Tohoku Area

AomoriCentral / West Area

UK

4 Bases 2,030 Workstations
Business Process Outsourcing 2 Bases
330 Workstations
Digital Marketing
1 BaseContact Center

SWEDENFINLANDESTONIALATVIAPOLANDUKRAINE

5 Bases 2,900 Workstations
Business Process Outsourcing 6 Bases 3,050 Workstations
Digital Marketing
2 Bases
E-Commerce One Stop 1 Base
Fukuoka
SaseboContact Center

Nagasaki

Kobe

Tokyo
Kawaguchi
Kyoto Nagoya
Yokohama
Osaka

Oita

Kumamoto

Ichikawa

SOUTH KOREATAIWANPHILIPPINESVIETNAMTHAILANDBRAZIL

SOUTH AFRICA

Greater Tokyo Area

Europe other7 Bases 4,140 Workstations
Business Process Outsourcing 3 Bases 1,530 Workstations
Digital Marketing
1 Base
E-Commerce One Stop 1 BaseContact Center

Tohoku Region
Aomori●Sendai Hirose ●Sendai Ekimae ● ●Sendai Aoba●●
Sendai Itsutsubashi ●Kanto Region
Headquarters ● ● ● ● ● ● ●Main office●●
Komagome●
Ikebukuro●
Ikebukuro EAST ●Kameido●Tama●
Yokohama●●
Kawaguchi●
Koshigaya●
Kita-Kashiwa●
Chiba Ichikawa ●Chubu Region
Chubu Branch Office ● ● ● ● ●Nagoya●PANAMA
COLOMBIAECUADORPERU
URUGUAY
ARGENTINA

CHILE

24 Bases

2 Bases 330 Workstations
4 Bases
E-Commerce One Stop 19 BasesBusiness Process Outsourcing*Including bases of partners/associates.

As of july, 2024

Japan 71sites
Sapporo Kita-Guchi ●Sapporo Kita-Guchi ●Sapporo Ekimae●
Sapporo Odori-Kita ● ●Sapporo Odori-Chuo ●Sapporo Odori-Minami ●Sapporo Odori-Nishi ●Sapporo Odori-Higashi ●Sapporo Odori Park ●Sapporo Clock tower ●Sapporo Sosei●
Sapporo Tanukikoji ●Sapporo Tanukikoji EAST ●Sapporo Kita-Ichijo ●Sapporo Kita-Hachijo ●Hakodate●

Contact Center
1 Bases 180 Workstations
Digital Marketing
1 Bases
E-Commerce One Stop 11 Bases

MEXICO

Miyazaki

Hokkaido Region

North America /South America 13 Bases

U.S.

CHINA

INDIA
MALAYSIASINGAPORE
INDONESIA

Contact Center

Wakayama

41 Bases 21,590 Workstations
Business Process Outsourcing 23 Bases
Digital Marketing
16 Bases
E-Commerce One Stop 12 Bases
System Development 10 Bases

UAE

Contact Center

Kyushu Area

74 Bases

Contact Center

HUNGARY

Sendai5 Bases 2,340 Workstations
Business Process Outsourcing 8 Bases 1,750 Workstations

Asia

Global 34countries/regions 111sites
China

Kinki Region
Osaka Head Office ● ● ● ● ●Umeda●
Nishi-Umeda●
Higobashi●
Osaka●
Osaka Hommachi ●Osaka
Hommachi-Minami ●Osaka
Hommachi-Higashi ●Osaka Yodoyabashi ●Osaka Midosuji●
Kyoto Business Office ●Kobe●
Wakayama●●●●●
Branch Office
Wakayama●
Wakayama（Fukiage）●
Kyushu Region
Kyushu Branch Office ● ● ● ● ●Tenjin●●Tenjin●●Hakata●●Hakata-Higashi●
Fukuoka Gofukumachi ●Miyazaki Ekimae ●Kumamoto●
Oita●
Nagasaki●Nagasaki Chuo●
Sasebo●Okinawa Region
Okinawa
Naha Tsubogawa
Naha
Naha
Okinawa Koza
Naha Kenchomae
Okinawa Uruma
MSP Okinawa
Okinawa IDC

Southwest China
Neijiang

Northeast China
DaqingDalianBenxi
Shenyang

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North China
Beijing
Tianjin
Tianjin●● ●●East China
Shanghai 1●
Shanghai 2●
Shanghai●
Shanghai●
Shanghai●
Shanghai（Magic Panda）●
Suzhou●Kunshan●Changzhou
●
Jinan
●
Wuxi
●
Jinan（Magic Panda） ●
Hefei
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Northwest China
Xi'an

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Central China
●
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Changsha
Wuhan
Zhengzhou●●●

South China
Guangzhou
Guangzhou
Shenzhen

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● ●

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South Korea
YeouidoEuljiroGuro
Seoul（eMnet）
Kwanak CRM
Kwanak Finance
Myeong-dong
Yeongdeungpo
JamsilJamsil ASP
Namyeong
Seongnam
Hoehyeon
Busan1Busan2
Busan（eMnet）
JonggakGwangju

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Thailand

SwedenSouth Africa

Bangkok 1●●●
Bangkok 2●●●
Bangkok（Heroleads） ●Chiang Mai●●

Stockholm（VAIMO） ●Gothenburg（VAIMO）●
Angelholm（VAIMO） ●U.S.

Malaysia
Kuala Lumpur KL Central ● ● ● ●Kuala Lumpur Cheras ● ● ●Kuala Lumpur KLCC ●Kuala Lumpur（VAIMO）●
Indonesia

Mexico City
Mexico City（Infra）

Estonia

India
Bangalore
Bangalore●

Dubai（VAIMO）●●●

NorwayOslo（VAIMO）

Tallinn（VAIMO）●

Philippines

FinlandManila 1
Manila 2
Manila（TCIS）

Helsinki（VAIMO）●●
Oulu（VAIMO）
Jyvaskyla（VAIMO） ●Valmiera（VAIMO）●

PolandPoznan（TCIS）
Warsaw（TCIS）
Poznan（VAIMO）
Wroclaw（VAIMO）

●
● ●
●
●

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Hungary
Debrecen（TCIS）● ●●Panama City（Infra） ●Colombia●

Brazil
Sao Paulo（Infra）●

Ecuador
Quito（Infra）●

Peru
Lima（Infra）

●

Chile

UkraineKyiv（VAIMO）●

PanamaBogota（Infra）●

Latvia

UAE

●●● ●
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Netherlands

Singapore

Taipei●●
New Taipei（Jiangzicui）●
New Taipei（Chihlee Center）●

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Mexico●●Santiago（Infra）●

Argentina● ●●State of Kentucky

Copenhagen（VAIMO）●

Genk（VAIMO）
Brussels（VAIMO）

Montevideo（Infra）

Silicon Valley Branch Office ●Los Angeles● ● ●Louisville（VAIMO）

Eindhoven（VAIMO） ●●State of California

Denmark

Belgium

Singapore

Hanoi
Ho Chi Minh 1
Ho Chi Minh 2
Ho Chi Minh 3
Ho Chi Minh（TTV）

Milton Keynes（TCIS）● ●London●●London（VAIMO）

Jakarta RDTX
● ● ●●
Jakarta Menara Tendean ●Semarang●●
Yogyakarta●
Jakarta（TCCM）●
Jakarta Logistics（TCCM）●

TaiwanVietnam

UK

Pretoria（VAIMO）

Uruguay

Buenos Aires（Infra） ●Service coverage● Contact Center● Business Process Outsourcing● Digital Marketing● E-Commerce One-Stop● System Development● Offshore● Sales / Business Development / Other

Magic Panda … Shandong Ya Nuoda E-Commerce Co., Ltd. / eMnet … eMnet Inc. / VAIMO … VAIMO AB / TCIS … transcosmos Information Systems Limited / Infra … Infracommerce
TTV … transcosmos technology Vietnam Co., Ltd. / TCCM … PT. ｔranscosmos Commerce / Heroleads … Heroleads (Thailand) Co.,Ltd.

04

05

SalesExpansion

Integrated Marketing: Build

AI & Data-Driven Communication Services

Leverage AI, BI & DMP

Sales Expansion
transcosmos
supports our clients'
Sales Expansion throughour various outsourcing
services.

Customer
Psychology& Behavior(5A's)CX Services

Channel-integrated Communication Services

Internet Promotion

Internet Promotion Services

Website / Platform Development & Operations
LINE
Social Media

Digital Integration Services
Integrated Services for LINE

Research & Analysis
E-Commerce One-Stop

Global E-Commerce One-Stop Services

Contact Center

Accelerating marketing innovationtranscosmos Customer Experience services blend the "Real" and the "Digital" world together and deliver
various multi-dimensional customer communication services to clients. Our CX services accelerate clients'
marketing innovation.

Social Media Services

Omni-channel Integrated Platforms"Gotcha!mall" & "MOALA"
Marketing Research / Analytics Services

Omni-channel

Customer Experience Services

Smartphone – a channel for everyone - connects and expands customer touch points
Customer touch points continue to expand, from ads, to websites, to calls, chats and chat bots. CX services
support every possible customer communication channel and seamlessly.

Contact Center Services

Know & Recall

Attracted

Search & Compare

Buy, Use & Experience

Repurchase & Recommend（Aware）（Appeal）

（Ask）

（Act）

（Advocate）

Offer innovative loyalty marketing services with theexclusive rights to use "5A’s" research methodology

Comprehensive Marketing Strategy
Acquisition Services
Social Network Ads

Web Promotion
Product Listing Ads

Display Ads

Develop & execute e-commerce strategy / Develop omni-channel strategy /Develop & execute CRM strategy

Support & Retention Services
In-feed Ads

Video Ads

Contact Center Service

O2O Promotion
Inbound Services

Visualize performance andmaximize the outcome

Automatically create ad performance Landing page optimization method
reports for over 60 media
that maximizes ad performance

Gain insights from thevoice of customers

Help brands write
ad copies for text ads

Outbound Services

Contact Center Platform

Chat Platform

Non-Voice Services

Speech Recognition x AI Solution

Knowledge Management
Back-Office Support Service

Digital Experience Services

TCMパックContent Marketing Services
One-to-One Marketing (KARTE, Salesforce, etc.)

Content marketing services
for large enterprises

transcosmos's proprietary
SaaS-based CMS

Customer experience analysis /Simplified consulting services

With the power of AI, predict
customer's purchase probability& deliver personalized
messages based on their ID

Comprehensive
email solutions

Website & App Development, Improvement and Operations
Social Network Operations / LINE / Email Marketing

E-Commerce & Mall Marketing

Integrated E-Commerce Platform

E-Commerce Website & Mall Development

AI & Data-Driven
Communication Services

Analyze & Utilize Data

CX Services

Aggregate & Integrate Data

Telemarketing

Global E-Commerce One-Stop Services

AI & data-driven private DMP
for integrated multi-channel communication

E-Commerce Website & Mall Operations

Online addelivery history

Websiteaccess log

E-Commerce Customer Support

E-Commerce andemail browsing &purchase history

E-Commerce Logistics

Platforms

Integrated Omni-channel Platform (offline behavioral data)

CRM Services

LINE and chatmessaging &support history

Private DMP

06

Sales Support Services

Analytic Tools such as AI, BI and more

／ Google ／ Yext

Digital Platform (online behavioral data)

Google ／ Yahoo!／ LINE ／ Instagram ／ Twitter ／ Facebook ／ YouTube ／ TiｋTok ／ Amazon

System Platform

Salesforce ／ KARTE ／ Adobe ／ Oracle ／ Amazon

07

SalesExpansion

Sales
Expansion

Integrated Marketing

Leverage AI, BI & DMP

Maximize your fan base by executing marketing strategies that are based on "5A’s"
research methodology whilst communicating with them via all available channels

Offer "scheme" and "operations services" that enable AI powered, data-driven
integrated communication

Channel-integrated Communication Services

AI & Data-Driven Communication Services

transcosmos offers innovative loyalty marketing services with the exclusive rights to use "5A’s"
research methodology in Japan. With the aim of helping clients communicate with their customers
throughout the customer journey from awareness, to action, to advocacy phase, transcosmos
provides "Digital Marketing," "E-Commerce," and "Customer Care" all at one stop.

Increase sales
Aware

AppealCustomer support
Ask

SNS

By integrating data obtained from various channels and leveraging a "scheme" that connectswith AI and BI tools, transcosmos offers "operations" services with the power of AI and data tolets clients deliver integrated communication. Operations services include optimizing targeted
ads and messages, visualizing KPI management and more.

Act

A "scheme" that integrates all data across multiple customer channels including
marketing and customer support into DMP (Data Management Platform), andconnects the data with AI, BI and other tools.

Advocate

Chat

Ads

Feed data into DECode

DataRobot calculates
prediction score

Apply & Utilize the score
for operations

Feed customer data accumulated
through operations into "DECode,"transcosmos's proprietary DMP.

D ataRob ot g rasps data stored
on "DECode" and uses the data
to calculate prediction scores.

Read the prediction score into marketing,
CRM and other business systems andmaximize revenues with the data.

Content Marketing
With the power of AI, predict
and target customer segmentswith higher probability scores

Website
E-Commerce One-Stop

Official Website (PC)Contact Center

Ads & CRM initiatives●

Optimize online ad delivery.

●

Optimize messaging.

●

Use auto-reply bot.

●…

BI dashboard

Chat

Develop marketing strategy with
"5A's" research methodology● transcosmos has received the exclusive rights to use "5A's"
research methodology in Japan. Philip Kotler proposed "5A's"in his "Marketing 4.0.," replacing the traditional AIDMA model.
● transcosmos has formed an alliance with MarkPlus Inc., acompany founded by Hermawan Kartajaya, the co-author of"Marketing 4.0."

Comprehensively structured all required features forloyalty marketing

Phone

●

Automate KPI reporting.

●

Equipped with quality alerts feature.

●

Extract target customer list.

●…

5A Loyalty Suite● Seamlessly deliver comprehensive services to develop andexecute marketing strategies based on 5A's. The services include
consulting, tools to support execution, project management
functions, marketing automation tool operations and data analysis.

AI & Data-Driven
Communication Services

Outsourcing services that offer know-how and service framework that enables clientsto perform AI and data-driven "operations."● Exclusively offer "5A's" research technology in Japan and develop
highly accurate marketing strategies.

Strengthen communication

Build engagement between consumers
and clients● Solve users' challenges and boost their interests in clients'
services by offering more valuable information on services thatads cannot deliver, via the right communication channel at theright time
● Boost customer engagement by collecting and analyzing voiceof consumers to optimize targeting accuracy as well as ad content

Create a new value of ads

Improve return on ad media● Further improve return on ad budget by maximizing the ads'
value through leading ad visitors to chat
● Improve the efficiency of ad delivery by categorizing users' chat
responses in order to re-approach only the right users basedon their category08

Improve brand image

Boost consumer recall, affinity, andappetite for the brand● Increase brand recall, affinity, and motivate the users to takeaction by responding to chats● Evaluate the ads performance by comparing with regularbanner ads, TV commercials, etc.

Connect data with our unique DMP

Leverage chat data

Optimize retargeting with the power of AI

Optimize segmented delivery with the power of AI

Retargeting Advertising Services

LINE Messaging Service,"WHITE BASE"● Apply machine learning to web access log analysis and predict
customer segment with high conversion probability scores.
● Target and effectively deliver retargeting ads only to customer
segments with high purchase probability scores.
● Automate the whole operations process from prediction todelivery.

● Improve ROAS (Return On Advertising Spend) by delivering
LINE messages by segment instead of sending them to allfriends.
● WHITE BASE auto-generates a list that shows "individuals
who are most likely to buy" and "the best timing to show youroffer."● Manage lists and KPIs with WHITE BASE's proprietary tools.

● transcosmos's DMP, "DECode" connects chat data with othervarious data to perform deep-dive customer analysis andreporting● Deep-dive analysis on aggregated data offers new findings that
help clients develop new marketing initiatives
09

SalesExpansion

Sales
Expansion

Internet Promotion

Website / Platform Development & Operations

Support clients' marketing strategies by leveraging cutting-edge ads technology

Deliver the best channel and experience to clients through operating a PDCA cycle
at one stop

Internet Promotion Services
With our cutting-edge solutions that leverage the latest ad technology and our 6 ads
operational bases in Japan, transcosmos offers global support for businesses' marketing
activities that have become ever more complex, with a myriad of different devices and media
in addition to evolving ads technology.

Digital Integration Services

With the largest service framework in Japan, transcosmos offers a total solution for clients tosolve business challenges they face.
Leveraging our know-how acquired through serving over 600 clients annually, transcosmos
delivers effective and competitive digital marketing services.

● Research and analysis

Develop Strategy
Media Planning

Operation

Analysis

Optimization● Develop system strategy

Multi devicecompatibility● Collect and analyze log● Verify total performance

Chat Ads● Develop communication strategy● Develop website strategy● Website analysis● Develop website

O2O Marketing
App Marketing

Data Analysis

SEM
Display Ads
Data Feed Marketing
Ad Creative

improvement plan

● Develop operation

improvement plan

Tianjin

Tokyo

Osaka

NagoyaFukuoka
Okinawa

Jakarta

ManilaHo Chi Minh

Contracted
production bases
Onsite production bases● Develop and apply operational design● Maintain and update system● Make concept● Planning● Define requirements● Design website● Design system● Coding● Develop and use guideline● Renew website

Ad Technology

SapporoSeoul

DevelopmentPerformance Verification
to Optimization

Communication Strategy
Development to Operation

Social Ads

Verification

Communication
Strategy● Clarify challenges● Programming● Verification

Operation● Apps development

Comprehensive Solution Leveraging the Cutting-Edge Technology
End-to-end support for social promotions ranging from planning to analysis

Social Ads● With optimum promotional methods that make the most of social networks that include Facebook, Instagram, Twitterand LINE, transcosmos solves challenges that clients' face. Our team of experts in social media and ad operations
help clients succeed in their social promotions by using data obtained from analysis.

Search Engine Marketing● SEM (listing ads) & SEO (Search Engine Optimization)
specialists develop and execute strategies by making themost of cutting-edge ad technologies on major media such
as Google, Yahoo!, and Amazon.

One-stop support for customer acquisition, data analysis
and monetization via apps

Apps Marketing● Propose the best solutions for challenges clients face such asincreasing installs and expanding sales. transcosmos helps
clients maximize their profits by offering integrated apps
marketing support that includes ad planning and operations,and user analysis with the use of DMP.

Display Ads● Focusing on video ads, DSP and infeed ads, transcosmos
develops customer touchpoint-oriented media strategies
across all devices. We optimize ad delivery and targeting by
programmatic media buying, and boost ad performance.

Maximize ad performance with the power of cutting-edge
technology

Data Feed Marketing● Maximize ad performance by conducting personalized
marketing for each individual customer based on customer
and product data automatically. Primarily focusing on Google
Shopping Ads and Facebook dynamic ads that work in sync
with product and inventory information, the service helps
clients solve the challenges they face.

Create and improve creative content logically

Data Analysis

Creative Methods

Develops appealing
ads based on users'
voices posted on SNS

10

Support clients' media strategy across devices

Perform quantitative and qualitative analysis on challenges
that website, apps, and social face
● By analyzing data, transcosmos solves marketing-related
challenges that businesses face. Our dedicated team that has
expertise in Google Analytics and other analytic tools sets KPIs,
supports implementation and develops analysis report. The teamhelps clients smoothly operate their marketing PDCA cycle.
Improves ad performanceat hi gh - speed w i t h i t s
proprietary reports

Calculates the right numbero f a d s a n d i m p l e m e nt s
high- speed PDCA cycle

Ad creative method
optimized for media
characteristics

Website Development Services

Marketing Solutions
Implementation Services● Develop websites that are compatible with variety of devices
with different screen sizes while balancing usability andoperational efficiency

Deliver highly cost-effective operations andvisualize challenges

Website Operations andImprovement Services● Build the best operational scheme for each client by combining
onsite, nearshore, offshore and outsourcing to streamline
operations whilst reducing costs- Operations consulting- Center operations● Conduct research and analysis in order to improve user
experience. Our experts in building and operating websites
carry out analysis from client's perspective.

● Select and propose the best solution for each client's specificchallenges from a variety of service offerings that include
MX, CXM, and CRM. Our experienced staff help clients
implement solutions.
- Implement marketing solutions
Provide design and support services to implement "Salesforce
Marketing Cloud," "KARTE" and "Adobe Marketing Cloud"that enable marketing automation and cross-channel
campaign management.

Propose, implement, build and operate the best CRM that fits toeach client's business scale, needs and operations processes.

System Development andInfrastructure Maintenance Services● System platform services- Implement & migrate CMS platform- Security vulnerability diagnosis- Business process readiness assessment for Salesforce- Research and analyze client's current operations● transcosmos's experts with an extensive record in creating
content for diverse industries develop creative content. By
developing and verifying creative content based on statistics
and psychology, our proprietary method helps clients improvetheir ad performances rapidly.
Diagnoses and improves
LP based on its uniqueassessment criteria

Solve clients' business challenges, regardless of industry
or scale● Plan, design and create page flow and content optimum for clients'
business requirements, leveraging our diverse know-how andthe extensive proven record of developing websites for over 600
companies every year

● Boost ad performance by using a variety of ad tools that include ad operations tools offered by "Sprinklr," an integratedsocial management platform, and "Fortuna," an ad delivery DMP by the certified LINE partner Supership.

Develop strategic planning and operations for search engine(SEM and SEO)

Support developing website and systems
to maximize performance- Develop customer journey map- Heuristic analysis- Competitor research and analysis- Log analysis

Ensures high-speed
PDCA cyc le using
statistics

11

SalesExpansion

Sales
Expansion

LINE

Social Media

Propose total solutions to leverage LINE-based services

Maximizing the value of social media

Integrated Services for LINE

Social Media Services

transcosmos helps clients communicate with their customers through operating LINE official
accounts and running LINE-based marketing promotions by leveraging all available LINE solutions.
We offer extensive LINE-based services ranging from customer support to one-to-one marketing.

transcosmos experts in various service domains that include consulting, planning & creation,marketing promotion, operation & monitoring and research & analysis work as a team to help
clients make the most of social media.

Initial development design
Operational design

Interest
Awareness

Increaseawareness& interest
LINE Stickers /In-LINE Ads

Brand
Knowledge

Product
Knowledge

Disseminate
information
Massive messaging

Sponsored Stickers & Direct Stickers

Purchase
IntentPurchase

CRM(Loyalcustomer)

SupportExperience

Consulting
Advocacy(Positive
word-of-mouth)

One-to-one, personalized recommendations

Send the best message based on each friend's attributes(on-site behavior, purchase history, gender, residence, etc.)

Apply chatbot & live chat agents to support users at contact
centers and other channels

Research&
Analysis

Send messages (tips and helpful information) and provide
chat-based customer support and membership card related services

LINE Official Account Opening & Operations Services

Top performing LINE agency

LINE Official Account Opening andOperations Services● Plan content and design delivery scheme to meet clients'
objectives such as increasing sales and boosting customer
engagement● Offer comprehensive support for operating a LINE accountsuch as developing creatives like rich messages and richmenus, and developing analytics reports

Deliver one-to-one marketing by connecting various media,
tools, and databases

DEC Connect● Deliver simple, clear and customer-centric communication by
combining bot auto-reply and operator services on LINE talk
● Deliver recommendations and coupons tailored to eachcustomer based on their LINE friend profile● Realize highly personalized customer communication byconnecting clients' systems with LINE

LINE Sponsored Stickers andDirect Stickers Services● Our dedicated LINE sticker design team has an extensive
record creating various popular stickers● Develop attractive and simple stickers by focusing on standstill
and moving of character designs whilst considering actual
situations where stickers are used, and analyzing user mindset● Original character design service is also available

Boost customer satisfaction

Customer support services via LINE
● AI automatically replies to customer inquiries on LINE talk,using a pre-developed knowledge base
● Serving customers when necessary, using stickers and emoji,
our operators make customers highly satisfied● Seamlessly connect call and LINE, and offer customer support
services via the optimum channel that meets customer needs

Create customer touchpoint via LINE programmatic advertisingLINE Ads Platform● Develop an effective and efficient ad operations method andpropose ad menu and plans that are tailored to each client's
strategy to reach customers● Maximize ad performance by precise targeting with thepower of "Fortuna," the largest ad delivery DMP which isbuilt on career data.

Joint venture between transcosmos,
LINE and salesforce.com● Combining Salesforce-related services, transcosmos offers
diverse solutions and services that build a better and stronger
relationship between businesses and users by leveraging
LINE's platform user base and transcosmos's sales, planningand development capabilities.

Support businesses' internal communication"LINE WORKS – LINE for Business –" Services● Enable businesses to use LINE, the everyday communication
channel, for their internal communication in a secure environment● Offer end-to-end support ranging from implementing theservice to managing mobile devices

Social Media
Services

Marketing
Promotion

Social media ads
Create campaigns
Initiatives to build engagement

Comprehensive service for LINE
Provide comprehensive service for LINE
ranging from opening and operatingLINE official accounts, customer support
to CRM strategy

Offer initiatives that best match clients' objectives
such as branding, boosting brand awareness,and sales promotion.

Shibuya Social Media Center
ActiveCommunication&
Review
Monitoring

Chat Platform Development & Operations Services

Improve corporate image and win fans

12Social analysis desk
Ad-hoc analysis

Content
Planning
Creation& Operation

Create basic content
Manage various social media accounts
Link with owned media

Communication
Monitoring and reporting
Competitor & VOC analysis

Create total solutions to leverage social media

Operate content to build close communication with fansConsulting Services

Active Communication andReview Monitoring● Support clients in opening various media accounts, designingcommunication strategy and developing documents andguidelines to help clients meet their objectives in social media.
Propose, execute and evaluate the performance of social
media marketing plans that are aimed at expanding client's
fan base, all in one goContent planning, creation, and operations services

Content Creation andOperations Services● Effectively deliver valuable information on social media by
writing attractive content that maximizes the power of social
media accounts whilst offering the optimum creative content
for each media. Plan, create, and operate content according
to the needs of clients.

Provide comprehensive support ranging from promotion
planning to performance evaluation● Our dedicated facilitators post information that include selling
points to boost fan engagement● Collect keywords on Twitter, actively communicate with fansand expand the power of positive word-of-mouth● Provide graphic repor ts by benchmarking the clients'
performance against competitors

Analyze big data and leverage the findings for marketing

Research and Analysis Services● Design rules for collecting Voice Of Customer (VOC) datafrom social media and perform text mining● Mine customer and POS data, analyze websites and SNS
access logs, perform text mining on VOC as needed, andintegrate the results● Report the results of analysis and encourage clients to utilize
the findings and the PDCA model for future improvements

Marketing and Promotion
Support Services● Develop and offer promotional initiatives for various media
based on clients' objectives. In addition, transcosmos runs
highly attractive Instagram and other influencer marketingpromotions that resonate with clients' customers.
● Manage all social network service marketing activities anddata on one integrated platform "Sprinklr." Using the datastored on "Sprinklr," transcosmos creates and applies its
proprietary methods that help clients improve their ad
performance.

13

SalesExpansion

Sales
Expansion

Make the most of omni-channel

Research & Analytics

Platforms that connect online and offline

Expand revenue and improve customer experience by researching,analyzing and utilizing big data

Omni-channel integrated platforms"Gotcha!mall" & "MOALA"

Marketing Research and Analytics Services
On top of assisting clients in designing & conducting research and analysis, and implementing& utilizing AI and other tools, transcosmos builds a platform that collects, analyzes and utilizes
customer psychographic and behavioral data. Ultimately, transcosmos helps clients perform AI& data-driven marketing and communication.

A platform that connects consumers with stores and products

Gotcha!mallGotcha!mall, a shopping-mall style platform matches up consumers with stores andproducts with the power of technology, invites consumers to stores via smartphones, andpromotes them to shop and dine out.
Push advertisinga traditional
marketingapproach

ConsumerAI

Proprietary algorithms
motivate each individual
consumer to shop.

Brand

marketing approachStore

Active Access

Generate
Sales
NurtureCustomers

Algorithm Platform for Shopping

Delivers active and "Gotcha (got you)!"
shopping experiences.

2

Select a Gotcha
from various stores.

Y
LA

G

Play one Gotcha Player will see awith one free coin. Gotcha animation…
and

ET

AC

No initial or fixed monthly payments. Stores &brands can execute effective and economicalsales promotions continuously. What's more,they can control their total expense budget
by setting the number of winning capsules.

ON
TI

With the power of AI andproprietary algorithms

Marketing Research

Customer
Behavioral Data

Big Data Analysis /Machine Learning

Leverage Data

Get a coupon!!
Now, go to the store!!

Use the coupon
at the store.

Acquire newcustomers

Increase unit
purchase price

Boost visit
frequency

after the event and relishmemories at home.

4 Buy stadium exclusive

LINE

Issue a ticket via social
network services and email.

Just receive e-Stampand enter.

WelcomeVideo

Food
Delivery

Lottery

Limited
Coupon3 Expand event experience

with the use of digital.

Marketing Research Services"DataRobot," an automated machinelearning platform

4 distinctive features● Analyze customer behavior and comments based on "collected

1.Easy to implement with existing ticketing system.
2.Easy to receive & prevent illegal resale.
3.Able to use together with paper-based tickets.
Easy to welcome visitors at event sites.
4.Enables continuous communication with event
visitors.

3 MOALA Pocket● An automated machine learning tool which isdeveloped by the world's leading data scientists.

● DataRobot AI automatically builds the best
predictive models and helps clients streamline
analytics processes.

● Ensure easy and fast system deployment
with its API connect and other useful features.

An e-ticketing service, no app required.

An e-commerce feature specifically designed
for real events. Users can buy live-related
products and services including drink tickets,meet & greet plus handshake tickets andexclusive digital content.

￥100

Operations

Big Data Analysis andMachine Learning

1 Quick Ticket

2 MOALA Market

2 Simple and easy.

Design● Utilize various research methods that include ad performancemeasurement, website UI improvement, CS and Intention
to Recommend survey, global research and more.

content to commemorate
your special moment.

Connected
Stadium

Platforms / BI Tools● Identify areas for improvement in terms of customer
convenience and satisfaction based on "information to becollected" through questionnaires and interviews.

3 implemented features
5 Share experience with friends

Quantitative Data

ROI

MOALA is a connected stadium platform which is based on an implementation-ready e-ticketing
service "Quick Ticket." By digitalizing all kind of services associated with a live experience, MOALA
lets visitors enjoy the live event more than ever before.

Send the ticket
to a friend.

Consumers

Maximize

MOALA

14

AI & Data-Driven
MarketingCommunication

Gotcha!mall incentive-based pricing

A web-based platform that integrates digital into a whole live experience

1

Analyze Data

(pay-per-sale) is linked to store sales
3 andprofits.

24H

P

Qualitative Data

Considering the needs and wishes ofeach individual consumer, Gotcha!mallmotivates everyone to shop actively.
Artificial Intelligence analyzes each individual'svarious behavioral data and delivers incentives
that best match each user's specific attributes
and situation.

SALE

CT
LE
SE

Collect Data

Having a diverse store network provides non-regularcustomers with touchpoints.

FOOD

SALE

Customer
Psychographic Dataan easy-to-use touchpoint
where non-regular customers keep
1 Provides
coming back regularly.

＆

Match up by the power of technology

Pull advertising

3 distinctive featuresinformation" that include access and call logs.

● Help clients create customer segmentation and predict

100% subsidiary specializes in research and analysis

purchase probability by making the most of machine learningand text mining methodologies.

Platforms and BI Tools● Assists clients to connect their systems to external systems
that include ad delivery engine and automation tools.

● Offer "tableau," a BI tool and help clients develop & implement
dashboard.

● transcosmos analytics overview
Over 60 consultants and data scientists collect and analyze
various data. The company supports improving customer satisfactionand expanding sales, through combining its extensive know-how
on data with the latest IT.

A logging feature that enables users tomanage all live experiences that include
entry tickets, special coupons and photos
in one single space.

15

SalesExpansion

Sales
Expansion

High Performance Award-- eBay Korea

transcosmos named FIVE STAR SERVICE PROVIDER
by TMALL, the largest online marketplace in China, for
its superior e-commerce operations

E-Commerce One-Stoptranscosmos supports our clients' overseas business development

Global E-Commerce One-Stop Services
transcosmos provides e-commerce one-stop services ranging from sourcing, to operations, tosales in 46 countries/regions including Japan, Europe, the United States, China, South Korea, Taiwan,
ASEAN and Latin American countries according to the clients' e-commerce and brand strategy.

Global E-Commerce One -Stop Services
Clients

Sourcing

Operation

Consumers

Sales

E-Commerce One-Stop Center
Strength of One-Stop Center：Operational Excellence

Major e-commerce marketplaces in Japan

Japan

transcosmos realizes seamless communication in operational processes and improves"Operational Excellence" through centralizing e-commerce operational functions in One-Stop
Center. We execute "Real-Time Marketing" to streamline sales and marketing processes toexpand clients' sales in this dynamic market while rapidly improving operational processes
from consumers' perspective to optimize "Customer Experience"

E-commerce shopping mall– the home of masterpieces –Photo Shooting Area
E-Commerce Website
Development & Operation Area

Company A

China's largest
e-commerce mall

China

Research & Analysis Area

Cross-border e-commerce websites
targeting Chinese market

China's largest apparele-commerce support company

China's major e-commerce retailer

Customer Care Area
Merchandise Sorting& Storage Area

A cross-border e-commerce website- A gem for Japanese character items -

South
Korea

Leading e-commerce marketplaces

Web Promotion Area

TaiwanPicking & Packing Area

Taiwan's leading e-commerce retailer

ThailandReceipt ofMerchandise

Company B

Order Taking & Inventory
Management Area

Thailand's major e-commerce retailers

Gift
Packaging
Area

Merchandise
Receiving Area*

Malaysia*Formerly 11street
Malaysia's leading e-commerce retailer

Returned
Merchandise
Storage Area

Merchandise
MeasuringArea

Merchandise
Shipment

Shipping Area

Indonesia
E-commerce subsidiary
in Indonesia

Japan

Kita-Kashiwa
E-Commerce One-Stop Center

Mexico／Brazil／
Argentina

Indonesia's leading
online marketplace

Indonesia's leading
e-commerce retailer

Singapore
Major e-commerce retailers in ASEAN

Company C
U.S.

North America's leading e-commerce retailer

Delivers superior
and attractive
Japanese products
to global market

16

Mexico Colombia
Brazil Chile
Argentina

Latin America's largest
e-commerce marketplace

Mexico and Brazil's leading
e-commerce retailer

17

SalesExpansion

Sales
Expansion

E-Commerce One-Stop
Service Coverage

Global E-Commerce One-Stop Network
We secure sales space in major e-commerce malls, websites, and retailers around the world by aggressively
partnering with and investing in players focusing on the growing e-commerce market. transcosmos provides
clients' products and services in 46 countries/regions around the globe through closely working together withprominent local e-commerce outsourcing companies.

Japan

Major e-commerce marketplaces in Japan

South
Korea
Leading e-commerce marketplaces

Japan
Indonesia
Singapore

China
Thailand
Malaysia

North
America

U.S.

CanadaLatin
America

BrazilChile

MexicoArgentina

ColombiaUK
Italy
Finland
Belgium
Ireland
Slovenia
CyprusRepublic

Germany
Holland
NorwayAustria
Romania
Lithuania
Malta
Croatia

FranceSwedenSwitzerland
GreeceHungary
LatviaSlovakia

Spain
Denmark
PolandPortugal
Luxembourg
Estonia
Czech

Asia

E-commerce shopping mall- the home of masterpieces -A cross-border e-commerce website- A gem for Japanesecharacter items -SwedenEuropeEuropean e-commerce
system solutions company

South Korea Taiwan
Philippines Vietnam

U.S.

WalmartNorth America's leading e-commerce retailer

MexicoTaiwanColombia
BrazilTaiwan’s leading e-commerce retailer

Singapore

Cross-border e-commerce
websites targeting Chinese market

ThailandIndonesia

Thailand's major e-commerce retailers

Wholesales and distribution company
targeting major Chinese e-commerce retailers

Malaysia's leading e-commerce retailer

Delivers superior andattractive Japanese products
to global market

Latin America's
largest e-commercemarketplace
Singapore's major e-commerce retailers
Mexico and Brazil's
leading e-commerce retailer

E-commerce subsidiary
in Indonesia

Indonesia's leading
online marketplace

Malaysia
China's major e-commerce retailers

Argentina
Latin America's e-commerce
one-stop services company

China

China's largest e-commerce mallChile

A leading fintech player offers payment
platform including mobile POS terminals
and mobile wallets for retail and logistics
companies in Asian countries

Delivers "Gotcha!mall," a platform whichconnects consumers with stores and brands,
in Japan and ASEAN

Delivers effective omni-channel marketing
solutions such as ads, coupons, loyalty
points, and chat by leveraging payment data

Using a capsule toy gimmick (mini vending
machine), drives consumers' "store visits,
purchases, and re-visits" via their smartphones

Indonesia's leading
e-commerce retailer*

China's largest apparele-commerce support company

18* Formerly 11street

Malaysia's leading e-commerce retailer

19

SalesExpansion

Sales
Expansion

Global E-Commerce Platform Provided by the transcosmos Group
Integrated E-Commerce Platform transcosmos eCommerce HUB
transcosmos's eCommerce HUB is an integrated e-commerce platform that is filled with over 50 yearsof IT outsourcing operational excellence. eCommerce HUB seamlessly links the systems required for
e-commerce business at real-time. Moreover, the platform satisfies clients' diverse needs by closely
integrating logistics, payment, advertising, and all other essential services.
Global e-commerce shopping malls

Store Front
SystemGlobal E-Commerce One-Stop Services(Per Country / Region)
Selection of One-Stop E-Commerce Services optimized for each country's e-commerce market. Each client canselect from diverse e-commerce business strategies to fit its needs such as entering e-commerce market byitself, executing cross-border e-commerce business from Japan or commissioned sales through transcosmos's
e-commerce channels.

Call Tracking
System*transcosmos Provides
E-Commerce One-Stop
Services* Amazon is a trademark of Amazon.com, Inc. or its affiliates

Enterprise e-commerce
platform

E-mail marketing
engineOrder
Management
SystemProcess
Management
System

ヤマト運輸

Shopify empowers over a million active stores around the world with its e-commerce website development services. transcosmos offers
e-commerce one-stop services based on Shopify, and assists both B2B and B2C companies from building systems to boostingcustomer loyalty.

Shopify Deployment Services

As a Shopify sales and development partner, wehave an abundant record in managing Shopify
projects. To help solve your challenges, we offer
end-to-end services from current state analysis,
to requirement definition, to system development.

E-commerce websites generally cost you a lot foreach customization and additional development
work, or when you see an uptick in traffic. Now,
Shopify is here to help you drastically save yourcosts and time for development.

E-Commerce Marketing &Promotion

E-Commerce Website
Development & Operations

3

One-Stop Services

For the Japanese Market
transcosmos sells clients' products via our e-commerce channels such as "Fujimaki Department Store," and"Geek Jack," in addition to providing one-stop services ranging from market research & analysis, e-commerce
website development & operations, sales promotion, and to fulfillment.

From website development and operations, logistics,
marketing, to contact centers, we offer end-to-end
e-commerce business operations services at one-stop. In
addition, we operate your website and act as your sales
agent on leading e-commerce marketplaces for you.

Shopify Plus
Partners
Shopify Expert
Partners

Shopify Partners

As an e-commerce support company specializing in developing e-commerce solutions,
VAIMO was named as the leading e-commerce solutions partner in the EMEA regionby Magento. With its offices in Sweden, the United Kingdom, and South Africa,
VAIMO develops e-commerce systems for clients in Europe and the United States.

Local

Sell on e-commercemarketplaces &clients' e-commerce
websitestranscosmos provides one-stop services ranging from market
research & analysis, e-commerce website development & operations,sales promotion, and to fulfillment

Local

Only SEVEN

transcosmos is one of only seven official partners
in Japan that are certified by Shopify for achieving
excellent results with “Shopify Plus,” an enterpriselevel of Shopify (as of September 2021).

A European e-commerce system solutions company

20

Sell on transcosmos's
cross-border e-commerce websites

VAIMO

Sell ontranscosmos's
e-commerce
websites

E-commerce shopping mall – the home of masterpieces –Sells attractive Japan-themed
products only available here

Cross
BorderSell ontranscosmos's
cross-border
e-commerce
websites

Consumers

Customer Care

Save Development
Time & Costs

Research, Analytics &Strategy Planning

Sell on local retailers'
websites via transcosmos's
wholesale & distribution channels
transcosmos becomes a distributor
Cross
BorderClients' Products

Admin Office /Order Management

2

Local

Warehouse
Management
System

Shopify, the world’s top share cloud-based multichannel commerce platform

Fulfillment

transcosmos Distributes &Sells Clients'
Products via our
E-Commerce Channels

Global delivery network

MarketingAutomation
System1

Sell on transcosmos's
local e-commerce websites

Consumers

BI and Analytic Tools

e-Ticketing system

Sell on local
e-commerce marketplaces &clients' local e-commerce websites
Local

Clients' Products

Payment system

CX Platform

Local

A cross-border e-commerce website - A gem for Japanese character items -A cross-border e-commerce website
delivering Japanese character items tofans around the globe

Major Achievements in Japan

21

SalesExpansion

Sales
Expansion

For the South Korean Market

transcosmos has been providing services in China for 20 years, accumulating vast experience with e-commerce
operations for over 50 companies. Through strong partnerships with major Chinese businesses, we supportclients' e-commerce business expansion considering Chinese culture and characteristics.
Since its entry into Taiwan in 2016, transcosmos has been offering its e-commerce one-stop services to clients
via various channels that include their own e-commerce websites, e-commerce shopping malls, ande-commerce retail stores.

transcosmos has been providing contact center, direct mail, and field service including E-Commerce One-Stop
Services to over 200 major companies in South Korea for 20 years. Now, we are the largest independent BPO
vendor in South Korea.

China's Largest E-Commerce Malltranscosmos China was once again awarded afive-star rating as TMALL service partner for the firsthalf of 2019 by TMALL, the largest online marketplace in China (earned the award for the fourthconsecutive year since 2016).

Sell one-commercemarketplaces &clients'
e-commerce
websites

Taiwan's leading e-commerce retailer

Leading e-commerce marketplaces

We assist our clients in marketing their products on leading e-commerce
websites in South Korea.
With our brand awareness building, fulfillment, and customer
support services, we help you grow your sales.

transcosmos supports clients' e-commerce business entry into ASEAN market, with strong partnerships with
top players in the market and our know-how accumulated by the local subsidiaries in Thailand, Vietnam, thePhilippines, Malaysia, and Indonesia.
Local

Consumers

Clients' Products

With the power of data that Alibaba holds,transcosmos
China grasps and analyzes customerbehavior andultimately helps clients execute their marketing initiatives.

Sell one-commercemarketplaces &clients'
e-commerce
websitestranscosmos provides one-stop services ranging from market
Thailand,Singapore&andIndia
research &Vietnam,
analysis, Philippines,
e-commerce Malaysia,
website development
operations,sales promotion, and to fulfillment

For the ASEAN Market

transcosmos’s two group companies, UNQ and
Magic Panda, also won the five-star ratings as TMALL
service partners once again.

transcosmos China was certified as a “DatabankServices Partner” by Alibaba.

Local

Consumers

transcosmos provides one-stop services ranging from market
research & analysis, e-commerce website development & operations,sales promotion, and to fulfillment

Local

Clients' Products

For the Chinese Market

インドネシアEC子会社

Sell ontranscosmos's
e-commerce websites
Localtranscosmos Commerce delivers the excellent
products of our clients in Japan and around theworld into the hands of Indonesian consumers.

transcosmos helps brands boost their brand awareness and expand
sales by merging online and offline marketing.
E-commerce (online)

Brick and mortar stores (offline)

China's Leading Wholesale and Distribution Company for E-Commerce Retailers

Local

Sell on transcosmos's Cross-Border E-Commerce Websites

Sell ontranscosmos's
cross-border
e-commerce websites

Cross-border sales of clients'
products to the Chinese andTaiwanese market

transcosmos
becomes a distributor

Department stores

Cosmetics stores

Mass market retailers

Duty-free shops

Onboard shopping

TV home shoppingMedia events

Experimental
Marketing Campaigns

You can sell Japanese
products overseas.

Consumers

Cross
Borde rDistribute clients' products to e-commerce
retailers including JD.com, JUMEI, vip.com,
and Pinduoduo.

Clients' Products

Sell on local
retailers' websites
via transcosmos's
wholesale &distribution channels

Marketingtranscosmos Group's E-C ommerce Outsourcing C ompanies
China's largest apparel e-commerce support company Offers O2O initiatives by connecting online store with brick-and-mortars
Magic Panda has been the hidden champion behind the success of nearly hundreds of fashion apparel andlifestyle brands in China’s e-commerce marketplace since it opened its door in 2005. Today, more than 400
professionals in strategy, merchandise, design, marketing, operations and after-sales service are leading thecompany’s e-commerce service with a sharp focus on the fashion apparel category.

Major Achievements in China and Taiwan

Social network service operations services
in English and other local languages

Cross
Borde rSell ontranscosmos's
cross-border
e-commerce websites

Cross-Border E-Commerce Website Targeting ASEAN Market

Cross-border sale of clients' products into ASEAN market

Major Achievements in ASEAN
Supported to launch a store on“TMALL" China's largest
e-commerce mall

22

Delivers Facebook / LINE ads for
Taiwanese consumers

Sale of Panasonic eneloop
on “Lazada” in Thailand

23

SalesExpansion

Services for the North American Market

Sales
Expansiontranscosmos America offers a diverse range of services to help your e-commerce business. On top of developing
your websites, and managing and operating product listing on Amazon and other local e-commerce marketplaces,
we also conduct market research, ensure legal compliance, carry out digital marketing, run social media marketing, deliver customer support, and more.
If you don’t have a business location in the U.S, we help you enter the North American market as your sales agent
via the consignment inventory model.
Local

Local

E-commercemarketplaces
Local

Department
stores &Retail stores

Magentotranscosmos helps clients build
e-commerce websites with
Shopify, Magento, and more.

WalmartEnd-to-end services from brandregistration, FBA delivery, ordermanagement, to advertised
product inquiry response.

MoMA Design StoreAs a B2B sales agent,transcosmos assists clients infinding new retail stores andmanaging order & delivery
processes after closing contracts.

Consumers

Clients' Products

Clients’
e-commerce
websites

Cross-Border E-Commerce
Cross-border e-commerce market value was 1.3 trillion yen in FY 2017; in 2021, it is expected to be doubled
to over 2.85 trillion yen (from "FY 2017 Market Research pertaining to Electronic Commerce Business" by
Ministry of Economy, Trade and Industry). In addition, due to the popularity of internet and improvement oflogistics infrastructure in ASEAN countries as China Plus One, the ASEAN market is expected to grow rapidly.
transcosmos's Cross-Border E-Commerce Channels for Japan, China, and the ASEAN Markets
transc osmos provides cross - border e- commerce websites for Japan, China, and the ASEAN market and sells
high- quality products to local consumers.

Japan to China

Japan to Thailand, Malaysia,
and Singapore

Japan to North America

Japan to Global

Japan to Malaysia

Related services
Online & Offline Marketing
Online ads: Google, Facebook, Amazon, and more.
Content marketing: Influencer, external links todifferent contents, social account management,
microsite, email, etc.
Offline ads: OOH (digital signage)
and b8ta - experience-driven outlets.

Market Research &Legal Compliance

Logistics &Fulfillment

Home use test.
Send in-store sales agents /researchers.
State-by-state legal & tax
compliance.

Return & Exchange / Repair.
Cross-border shipping toneighboring countries.
Custom packing & gift
packaging.
●

Major Achievements in North America

Understanding the local market, transcosmos sources products that meet local needs and executes effective branding & marketing
initiatives to expand sales.

As a sole sales agent in the US,transcosmos helped VAIO® enter the
US market. Continues to assist VAIO®
in online + offline B2C and B2B
marketing & sales.

●●International logistics, leveraging E-Commerce One-Stop Centertranscosmos's E-Commerce One-Stop Center realizes the optimum international logistics for consumers around the globe, capitalizing on
its expertise in international logistics including customs, laws and regulations, delivery scheme, etc.
●

Cross-border e-commerce business operations

Provides end-to-end services from e-commerce website development and operation, order management, customer support
to international logistics, capitalizing on its know-how on international e-commerce business operations.

Sell on local e-commerce marketplaces &clients' local e-commerce websites

Latin America's E-Commerce One-Stop Companies

Consumers

Clients' Products

transcosmos provides one-stop services ranging from market research & analysis,
e-commerce website development & operations, sales promotion, and to fulfillment

Offers e-commerce one-stop services in Latin America, in addition toproviding store opening support on Latin America's largest e-commerce
retailers "Mercado Libre," "amazon.com.mx," and "amazon.com.br."

Pipeline with prominent local sales channels

Leveraging prominent local cross-border e-commerce sales channels as well as its own, transcosmos maximizes sales volume forits clients.

Services for Latin America Market
Local

Unique sales approach, leveraging local subsidiaries' expertise in business practices in respective market

transcosmos's Cross-Border E-Commerce Business
Domestic
MarketGlobalMarketSupplier

www.mercadolibre.com

Major Achievements in Latin America

Production

Product
Sales

Sales Agreement

Seller

E-Commerce
WebsiteOperations

Manufacture
Distribution
Company

Production
Factory
Warehousetranscosmos Group's E-Commerce Outsourcing Companies
A European e-commerce
system solutions company

24

Seller

A Swedish e-commerce system solutions company with a track record ofdeveloping e-commerce website on "Magento," the global standard open
e-commerce platform, for over 400 companies. The winner of 2015 EMEA(Europe, Middle East, and Africa) E-Commerce Partner Of The Year Award.

Warehouse

Consumers

Cross-Border E-Commerce
Sales Channels
OrdersLocal Delivery

Bonded Zone /Free Trade Zone
Free Trade Customs
Zone
Office25

Cost
Optimization

Cost Optimizationtranscosmos
supports our clients'
Cost Optimization
through our various
outsourcing services.

Finance, Public Sector, SCM, andSales Back-OfficeBusiness Process Services

Accounting, Procurement and HR

Corporate Back-Office Services

BIM Services, Construction Support,
and Housing & Housing Equipment Design

Urban Solution Services

Machine Designing, Built-In Development,
Manufacturing Plant, and Back-Office

Engineering
Transformation Services

IT Smart Sourcing, Business Smart Sourcing,Support desk, Managed Service, and MDLM

IT Outsourcing Services

Contact Center

Contact Center Services

Offshore

Digital BPO®

Offshore Services

Digital BPO is our new services integrated digital technology
into the existing high-level of human operations.

Key PointStandardization
Improveprocesses

Automate
RPA/AI

Commonalization
Platforms

Analyze existing business processes, categorize and standardize common tasks to
the max, and ultimately build a new operations process.

Clarify decision-making criteria and identify regularities in order to conduct patternanalysis and generate algorithms.
Automate optimized processes with the power of RPA and AI.
Using transcosmos's proven operational know-how, put together each client's common
operations and build a platform.
The shared platform helps clients maximize their performance.

Steps to fully utilize Digital BPO ser vices (e.g. billing to payment process)Bring digital transformation to your and your business partners' operations processes
Supplier

Standardization

Visualization /Analyzing /BPR

CenterEnvironment

DigitalBPO

Operational
Excellence

Invoice

Send

RPA
AI

SystemregisterApprove /
Pay

Check

Store

AnalyzePhase 1
(Paper-based circulation)

DigitalTechnology

Efficiency
Tools

bot

Phase 2Standardization& Automation(BPR / RPA / AI)

BPM

Phase 3
Commonalization

Convert to data
Capture

RPA

Store e-documents
BPM

Store e-documents

Digital data circulation
Platform(Platform)

Platform

Operations
Knowledge

Company
Receive /Sort"Digital BPO ®" is a registered trademark of transcosmos inc. (Registration No. 5982695)

Digit al Transfor mation (f o r i l l u s t r a t i o n s p u r p o s e o n l y)
AnalogOperations process・Design・Design back-office・Embedded development

DigitalAutomate

Automate

Simplify

・Production back-office
・Construction back-office・BIM support
・Technology certification
・Order processing
・Logistics management
・A / R collections
・Combined order processing

RPA
26

Ser vic e c overage

Manual

RPA/AI

Planning&
Development

・Dealer management
・Document solutions

After-sales
service

Production

DigitalBPO
Logistics

Sales
Corporate

・Sales back-office・Revenue management
・Dealer management
・HR・Procurement
・Accounting
・Information systems
・Helpdesk

Digital PF
27

Cost
Optimization

Cost
Optimization

Finance, Public Sector, SCM, and Sales Back-Office

Accounting, Procurement and HR

A diverse range of services from industry-specific operations to selling and logistics

Assist clients in transforming back-office function operation – the core of theircompetitive position - ultimately helping them boost competitive edge and revenues.

Business Process Services
transcosmos helps clients shift their resources from indirect operations to direct operations
through optimizing processes and costs of various indirect operations including those in critical
functions.

Brand
Management
DealershipManagement
Sales
Confirmation

ClientPayment

Payment
Management

Order
Management

Inventory
Management

Outsourcing
Management

Dispatch
Control

Production
Management

Stocktaking

Product
Management

Shipping
Management

Document Solution
New Contract

Insurance

Order
Management

Delivery

From HR, accounting, to procurement & purchasing, transcosmos offers end-to-end back-office
operations services for corporate functions – the core of their business. Through BPR (businessprocess re-engineering) and digital tools, transcosmos helps clients make highly employeefriendly business processes and achieve DX.

ClientsHR

Procurement

Join & Exit
Procedures

SCM

Selling, Contracting
and Billing

Sales

Billing
Management

Sourcing
Management

Corporate Back-Office Services

Warehouse

Payment &Screening

Quotation

HR

Employee
Data
AttendanceManagement

Procurement

Application
Purchase
Order

Accounting

PayrollCalculation

Acceptance
Inspection

Receive
Invoice

Payment
RequestAdvanceto Employee

ExpenseReimbursement

Accounting
Payment

Receive
Order

Sales

Invoice

Deletionof
Payment

Posting

Reconciliation Settlement

Financial
ReportingCorporate BPO Ser vices

Business Smart Sourcing

From receiving paper-based and online application forms,
screening to serving customer inquiries, transcosmos offers
industry specific services for the finance and public sector via
its proprietary service platforms.
transcosmos builds an effective framework rapidly to help
clients prevent opportunity loss and optimize costs while
reducing their workload.
● Finance solutions
Build digital-powered processes to streamline industry-specificback-office operations and optimize operations for thefinancial industr y where a shift to non-face-to-facetransactions continues to accelerate. With its highly secure
BPO centers, transcosmos offers one-stop services fromreceiving documents via various channels, designing optimalreport formats, performing automated screening, to storing
documents.
By centralizing all operations, transcosmos builds a stable
operations framework, and ultimately helps clients prevent
opportunity loss and optimize costs.
● Public sector solutions
The public sector must set up an operational frameworkswiftly and process an enormous amount of data to keep up
with the changing social landscape. With its platform
specifically designed for the public sector, transcosmos
manages all information from application to payment on asingle platform. Progress can be checked with its real-timemonitoring, and operations stabilized even for a project that
requires large-scale data processing.
Digital and BPO combined services help the public sector
manage urgent projects as well as large-scale projects fordeveloping social infrastructure.
● DX promotion services
Drive DX - from streamlining, centralizing and standardizing
operations to achieving workstyle reform, and more.

28● Operations services
Using its proprietary platform, transcosmos offers one-stop
operations services from receiving applications and screening
to serving customer inquiries.
Establish a stable operations framework by centralizing
operations and using multiple BPO centers across Japan,
thereby preventing lost opportunities and optimizing costs.

Sales Back-Office Services
Offer a range of services from back-office to customer
services related to selling and sales activities.
Help Sales teams focus on their core operations such as
making proposals and carrying out sales activities.
● Selling, contracting, and billing support services- Comprehensive support services for time-consuming clerical
handling and administrative tasks related to sales - from making
estimates, contracting, to billing and collection.
- Present a plan towards optimizing the entire digital-manual
mixed process.
● Agency support services- Assist agencies in all kinds of administrative operations fromhandling product and service inquiries from dealerships,
receiving repair orders to arranging repairmen.
- Build and standardize industry-specific product knowledge using
IT, and boost both quality and speed of service.

SCM Back-Office Services

End-to-end services for the Logistics department with afocus on order management process from purchasing,arrangement, to billing.
● Integrated order management services- Comprehensive services focusing on order management
operations, from ordering and inventory management tobilling and collection.
- All services are powered by QOSIS, transcosmos proprietaryorder management platform.

Provide end-to-end back-office services for HR department

Comprehensive back-office services for HR department

Accounting

Human Resources (HR)● Provide comprehensive support services to assist clients' HR
department. The services include managing employee data
by reflecting new hire, resignation and other updates,
managing monthly attendance management and calculating
payrolls.
● Streamline operations by standardizing various processes
and rules.
● Perform identity verification and data registration that are
required to receive My Number (the Individual Number) in asecure environment.

● Shift from in-house to BPO. transcosmos BPO services cantake over 70 to 80% of HR and labor management operations● Services available for annual operations such as inhabitanttaxes update and year-end tax adjustments.
● Certified labor and social security attorneys at transcosmos
Social Insurance and Labor Advisors Corporation offer social
and labor insurance services.

Assist purchasing-related day-to-day processes including getting
estimates, ordering and requesting acceptance inspection

Procurement and Purchasing● Centralize purchasing operations to BPO centers, and optimize
operating costs.
● Control business processes and practice green procurement(procurement of products and services that have a reduced
effect on the environment) and CSR procurement to reinforce
compliance with related laws, regulations and social norms.
● Reduce the purchasing team’ s workload and make the teamfocus on more strategic operations that require specialized
expertise.

● Trade back-office services- End-to-end services covering the entire trade process fromimport/export arrangements, customs broker arrangements,
documentation, insurance contracts, post-departure support,
to invoice payment.

29

Cost
Optimization

Cost
Optimization

BIM Services, Construction Support, and Housing & Housing Equipment Design

Machine Designing, Built-In Development, Manufacturing Plant, and Back-Office

Deliver one-stop support services for the entire process from planning, designingto maintenanceEnd-to-end support services for the entire manufacturing value chaintranscosmos offers extensive, end-to-end digital-powered services, from sales to maintenanceTo deliver DX in the manufacturing industry, transcosmos develops a data analytics platform,

for clients in the housing, construction and facility industries.

digitizes information and digitalizes processes, and ultimately optimizes operations.

Urban Solution Services

Industry

Sales

DesignServices for the Housing Industry

Housing

Presentation development

Working drawings

Perspective and design drawings

Structural & energy savings calculation

Facility(Facility,
building materials,
telecommunications,electricity)

Planning &Development

Mechanical desig

Construction DX Services

Designdevelopment

High-efficient design models

Digitalization services for
execution planning

MBD

Tool roll out & user training
across construction sites

Implementation consulting

CDE environment development

Construction modeling support

System support

Services for the Building Equipment Industry
3D perspective drawings & MEP modeling
Product modeling, parts, and parts modeling
Cost estimates

Offer platform which supports high performance-homes

Services for Housing Industry● Comprehensive services all the way from basic design,detailed design and production design through to construction
and renovation.
● Calculation services required for design work including
structural and energy-saving calculations.
● System infrastructure developing services including businesssystem development, component database development and
CAD data management.
● Help construction sites utilize digital data and digitalize
construction drawings such as temporary works design.

Going beyond BIM modeling to BIM-based construction
management field

BIM Services● Offer extensive services to maximize the power of BIM. The
services include deciding scope of BIM usage, defining
processes and operations.
● Comprehensive support from leveraging platform, todesigning, to construction and facility management.
● Provide support services for BIM implementation, training andoperations. The services include tool training sessions andsoftware support desk.
● Create BIM objects for manufacturers of building products.

Supply Chain

Sales plan

Manufacturing plan

Outdoor electrical wiring design /construction permits application

Procurement& Purchasing

Design change management
PDM & PLM implementation

Cost information

Cost planning
Procurement and purchasing
information

Services for Building
Equipment Industry

Data Management Services● Services include converting product design to 3D production
data, and adding attributes.
● Comprehensive services from designing FTTH, wirelessnetworks, electricity and pipeline facilities, submitting
applications for various permissions, to handling construction
back-office operations including construction project
management, inspection and acceptance inspection.

Offer an extensive range of digital-powered
construction services

Construction DX Services● Help clients digitalize and utilize AR for execution planningand pre-construction inspection processes.
● Assist clients in making various tablet solutions regular tools
at construction sites, and maximize the value of digital.
● Digital construction management services using BIM, CIM
and videos.
● Help clients use electronic delivery for maintaining andmanaging construction data.

Manufacturing

Selling & Logistics

Service delivery

Data Management
Product information

Create an information infrastructure towards achieving
DX in business● Comprehensive support ranging from basic design, detailed
design to production design

Digital data sharing between
cyber-physical systems

MaintenanceSupport extensive processes in the building
equipment industry● Via its centers, transcosmos offers an end-to-end service
from developing product proposals and estimates tomanaging various inquiries from dealerships.

Digital twins

Preparation

Construction site
digitalization services

As-built model
development services

Manufacturing Process DX

Prototypedevelopment &Testing

MATLAB engineers

BIM & CIM Services(Construction)(Civil engineering)Engineering Chain

Development Process DX

Software design

Building

Infrastructure

Construction

Engineering Transformation Services● Analogue-digital conversion
Convert to digital and visualize analogue information.
● Data cleansing
Convert incorrectly formatted data to usable data.
● Build a database
Centralize data in one place. Create an environment to store
and use data.
● Monitor progress
Visualize and share progress in real-time.
● Data analytics
Analyze data, and feed back the correlation between
predicted and actual values.
● Prediction
Perform performance and failure prediction based on the
results of big data analysis.

Control all development-related information, and take overthe entire design work process

Legal regulations andstandards information
Vehicle type approval

Environmental assessment
regulations

Carbon emissions management
Hazardous substancesmanagement

Transform the production process with digital twin

Production Process DX Services● Help clients accelerate DX based on the phase of their DX
journey.
● Comprehensive services from digitizing manufacturing
information, creating facilities data for simulations, tostreamlining production processes.
● Create 3D models for digital twins.

Software development services offeredby MATLAB engineers

Built-In Development (MBD) Services● Support design development, operation check and functional
testing and verification in built-in development business area
● Model-based development (MBD) services using MATLAB &Simulink.
● Guarantee quality requirements with an operational framework
built on a software development process model designed forthe automobile industry, and in compliance with functionalsafety standards.

Design Process DX Services● Transform the entire design process from standardizing
requirements specification, creating detailed design, creating
various design data, to automating pre-release drawing
review process.
● Offer a contracted design service per model for creating model
derivatives and variations.
● Create a custom requirements template and automate themodel generation process.

30

31

Cost
Optimization

Cost
Optimization

IT Smart Sourcing, Business Smart Sourcing, Support desk, Managed Service, and MDLM

Contact Center

Help achieve IT & business process re-engineering towards a swift
structural reform

Deliver contact center services that optimize and maximize
the value of customer experience

Achieve transformation towards enhanced business value by driving continuous
IT & business process re-engineering.
transcosmos helps Japanese companies go global from both business process and IT
perspectives, and assists them in building a competitive edge in the global market.

As customer behavior and mindset continue to diversify, customer services at contact centers
become ever more critical. transcosmos helps clients build and operate strategic contact centersthat support dialogue with their customers via various communication channels.

IT Outsourcing Services

・Kitting & Installation
・Software license
management
・IT service application
form processing
・Asset management

Flexible

Consulting &Analytics
Devicemanagement

GlobalSupport・IT help desk
・Operations help desk
・Information Systems
back-office

Supportdesk

・System monitoring
・System operations &maintenance・Security services
・Cloud managed services

Managedservices

Contact Center Services

・Consulting services

Systemimplementation,
operations andmaintenanceTraining
planning&
User
training

Smartphone

Messaging Apps
TabletPC

IT Smart Sourcing Services● Reduce costs and boost customer satisfaction withtranscosmos operations management platform.
● Boost productivity and save personnel costs with the power ofdigital tools and KCS*1.

● Reduce inbound call volumes by promoting self-service options
and directing to non-voice channels.
● Visualize progress and shorten workflow by converting
business processes to an automated digital workflow with
ServiceNow.
*1 KCS: Knowledge-Centered Service is a methodology for creating, maintaining andutilizing knowledge related to FAQs, support contents, incidents, etc.

Provide the optimum support desk services that fit
clients' businessSupport Desk Services● Provide wide-ranging support services from implementation
planning, user training for business operations systems and
ERP (Enterprise Resource Planning) systems, to help desk
services.
● Propose effective solutions based on our business expertise,fully understanding the context of the inquiries coming fromagents and dealerships● Provide the optimum support for each industry and businessfrom the user's perspective● Global services for Japanese companies expanding abroad.

Offer ever increasing devices effectively and securely

MDLM* Services● One-stop services ranging from procurement, to kitting, tooperations management for multiple devices including PC,
tablet, smartphone, and more
● Manage assets, configuration information, and criticalinformation to ensure security, along with device information● Support time-consuming operations such as developing
master image, verification after OS and application updates,
etc.
*MDLM = Multi-Device Lifecycle Management

Contact History

Webchat・Implementation services
・Application operations &maintenance

Call
Email

Agent services
available
in 23 languages

・Training planning anduser manual creation
・User training

Analyzequantitativeand qualitative
data obtained
via each channel

Aggregate

Self-Service Support

Users

Messaging Apps

Smart
Speaker

FAQ

Building on business knowledge, deliver IT x BPO services
based on a BPaaS*2 modelBusiness Smart Sourcing Services

Improve

Per Channel
Log

Visual IVR

LandlinePhone

32(one-to-one communication)

WebchatOffer services towards enhancing a total experience (TX)
based on best practices

Contact Center

Customer Support Agent

FAQ Pages

Crawling
Auto Reply
EngineKnowledge DB

Improve

Open FAQ

Effective

Wearable Device● Boost business competitiveness with hyperautomation.

● Streamline and optimize business operations with a system +operations packaged service.
● Help clients implement and roll out an ERP package, andstabilize operations. ERP packages include SAP, COMPANY,
and Concur.
*2 BPaas: Business Process as a Service, which combines SaaS technology with BPO.

Help clients protect their valuable assets from cyber attacks

Managed Service● Detect early signs of defects and failures by daily monitoring,guideline development and data analysis.
● Detect alerts at an early phase via real time monitoring, andsolve issues immediately● Prevent processing errors and improve operational efficiency
by standardizing monitoring processes and implementing
automation tools such as RPA.
● Provide 24/7 services by combining onsite (work at client’ s
office) and our centers.

Support diversified channels

Digital Communication Services● Offer non-voice services for smartphone users on top of
traditional contact center services to support diverse,
essential channels● Chat operators and chat-bots offer non-voice services● Help clients increase sales and boost customer satisfaction

Support designing contact centers that meet the businessobjectives

Contact Center Consulting Services

Provide services in China, South Korea, ASEAN,
Europe and the U.S.

Global Contact Center Services● Provide high quality contact center services across the globe
by utilizing our accumulated know-how● Support 30 languages with 81 bases and 41,000 workstationsin Japan and abroad● Provide multi-language contact center services for increasing
foreign visitors to Japan by leveraging bases in Japan andabroadNext-gen contact center solutions● Visualize contact center's missions and identify challenges

Customer support services via LINE

● Rebuild and create ideal contact centers by developing
improvement plans● Provide call-chat hybrid customer support services via"LINE."● Develop and apply quality management criteria and the cycle

Support implementation and operation ofcommunication channels

Platform Services● A cloud-based service centrally manages customer inquiries
received via every possible channel. The platform has an ability
to work with cutting-edge technologies that include voicerecognition, bot and AI.

®

Speech Recognition Solution,"transpeech"● Help call centers improve service quality and streamline
operations by offering one-stop services that include
implementation of a speech-recognition environment andservice operations.

Cloud Contact Center Services
Powered by Amazon Connect● By merging its operational know-how into the basic functionsof Amazon Connect, transcosmos delivers a contact centerwith cloud-based, flexible system architecture and consulting
services.
33

Cost
Optimization

Offshore

Ensure service quality equivalent to that of Japan at an affordable pricetranscosmos supports clients'

Offshore Services

GlobalGlobal Expansion with our various
outsourcing services

transcosmos's offshore resources provide high-quality, affordable services in Japanese
for clients in Japan.

DENMARK NORWAY Angelholm
Gothenburg SWEDEN
Copenhagen
Eindhoven

NETHERLANDSBELGIUM Genk
Brussels

DaqingShenyang
Benxi
DalianTianjin
Jinan

CHINA

Changzhou
Suzhou

JAPAN

Seoul

ShibuyaShanghai

Guangzhou

THAILAND

Bangkok

Shenzhen
Hanoi

PHILIPPINESVIETNAM
Jakarta

INDONESIA

Support non-core, back-office tasks

Support multi-channel in Japanese

Back-Office Services

Customer Support Services● Enable sales department to focus on their core tasks byproviding support for creating sales report, managing
customer and product information, making various application
forms, making arrangements, managing contracts, creating
quotation and processing expenses● Optimize cost by leveraging Japan domestic and offshore bases● Provide one-stop support for back-office tasks in accounting,human resources and administration departments● Reduce cost and improve productivity by leveraging ouroffshore bases

Process mass data at low cost

Document Solution Services● Digitalize and encrypt reports and personal information
documents by cooperating with data centers in Japan that arecompliant with security guidelines recommended by FISC
(The Center for Financial Industry Information Systems)● Decrypt the encrypted data and perform data entry in offshorebases with the operational framework which matches with thetask volume● Recompose the reports and documents into divided digital
data to prevent identifying the original personal information
during the data entry process

Build framework for global website operation

Website Operation Services● Build cost efficient framework while securing quality bycooperating with Japan domestic bases for multi-languagetranslation, website development and verification● The services include building 24/7 operational framework● Offer English support desk services
34

ManilaHo Chi Minh

● Vietnamese, Chinese and Japanese operators provide supportin Japanese via multi-channel including call, e-mail and chat

Deliver quality development services equivalent
to or surpassing that of Japan

Application Development Services● Develop diverse services with a focus on CMS.

● Conduct end-to-end project management from design,development to system testing. Our dedicated quality
management team offers high-quality service which meets
Japanese quality standards● Sign laboratory contract with us and we provide overseas
production and maintenance bases for our clients. Our dedicatedengineers that are well-versed in Japanese development processprovide services in the dedicated development environment which
is built on organized infrastructure● Develop high-value systems, flexibly accommodating theclients' needs, using hybrid solutions that mix agile withtraditional waterfall method

Realize cost reduction while securinghigh quality design tasks

Design and Development Support
Services● Provide wide-ranging supports for construction industry, including
consulting for design and development, sales promotion, designand development, production and construction● Realize both quality and cost reduction by performing mass
design tasks in offshore bases under transcosmos's management

Milton Keynes
U K London
Wroclaw

Oslo

Stockholm
FINLAND
Oulu
Jyvaskyla
CHINA Daqing
Helsinki ESTONIA
Tallinn
Shenyang
BeijingValmiera LATVIA Tianjin Dalian
Benxi
PoznanJinan
Warsaw POLAND Suzhou
Seoul
Seongnam SOUTH
Kyiv UKRAINE Changzhou
Daegu KOREA
Zhengzhou
Busan
Xi'an Hefei
Debrecen
Shanghai Daejeon
HUNGARY UAE Neijiang Wuhan
TaipeiTAIWAN
Changsha
Dubai
Kunshan New Taipei
Guangzhou
Wuxi Manila PHILIPPINES
Shenzhen
Bangalore
Hanoi VIETNAM
Ho Chi Minh
INDIA
Bangkok
Kuala Lumpur
THAILAND
Semarang
MALAYSIA
Yogyakarta
Singapore
SINGAPORE Jakarta
Pretoria
INDONESIA

Silicon Valley
Los Angeles

U.S.

Louisville

PANAMA

Panama City

Mexico City

MEXICO Quito
ECUADOR

SOUTH AFRICA

Lima

PERU
Santiago

CHILE

COLOMBIA
BogotaBRAZILSao Paulo

URUGUAY

Montevideo
Buenos Aires

ARGENTINA

transcosmos's Global Bases

Partners and Affiliates

China (Shanghai / Beijing / Tianjin / Daqing /China (Shanghai / Jinan) South Korea (Busan)
Vietnam (Ho Chi Minh) Thailand (Bangkok)
Philippines (Manila) Malaysia (Kuala Lumpur)
UAE (Dubai) Norway (Oslo)
Finland (Helsinki / Oulu / Jyvaskyla)
Sweden (Stockholm / Gothenburg / Angelholm)
UK (London / Milton Keynes) Denmark (Copenhagen)
Netherlands (Eindhoven) Belgium (Genk / Brussels)
Estonia (Tallinn) Latvia (Valmiera)
Poland (Poznan / Warsaw / Wroclaw)
Ukraine (Kyiv) Hungary (Debrecen)South Africa (Pretoria) U.S. (Louisville)
Mexico (Mexico City) Panama (Panama City)
Colombia (Bogota) Brazil (Sao Paulo)
Ecuador (Quito) Peru (Lima) Chile (Santiago)
Argentina (Buenos Aires) Uruguay (Montevideo)

Dalian / Benxi / Shenyang / Suzhou /Kunshan / Changzhou / Jinan / Wuxi /Hefei / Xi'an / Changsha / Wuhan /Zhengzhou / Guangzhou / Shenzhen /Neijiang)
South Korea (Seoul / Seongnam / Daegu /Daejeon / Busan)

Taiwan (Taipei / New Taipei)
Vietnam (Hanoi / Ho Chi Minh)
Thailand (Bangkok / Chiang Mai)
Philippines (Manila) Malaysia (Kuala Lumpur)
Indonesia (Jakarta / Semarang / Yogyakarta)
Singapore (Singapore) Indea (Bangalore)
UK (London) U.S. (Silicon Valley / Los Angeles)
Mexico (Mexico City)

China & Taiwan
South Korea
ASEAN
Europe & the United Statesand Latin America

Services for the Chinese Market
Services for the South Korean Market
Services for the ASEAN Market
Services for Europe & the United State
and Latin America Market
35GlobalGlobal"Call Center Outsourcing Solutions Award"transcosmos China has been awarded for
its high-quality call center services for two
consecutive years.

transcosmos named FIVE STAR SERVICEPROVIDER by TMALL, the largest online
marketplace in China, for its superior
e-commerce operations

25 industry-leading employees received "COPC,"
a global standard in the customer services industry.

China & Taiwan

South Korea

Support clients' global expansion

Support clients' global expansion

Services for the Chinese Market

Services for the South Korean Market

transcosmos provides our clients that operate in the Chinese and Taiwanese market

transcosmos provides our clients that operate in the South Korean market

with e-commerce one-stop services, contact center services,with contact center services, digital marketing services, e-commerce one-stop services,

digital marketing services, and IT outsourcing services, all localized for China.

direct mail services, and field services, all localized for South Korea.

Contact Center

Contact Center

Contact Center

SystemDevelopment &Operation

SystemDevelopment &Operation

SystemDevelopment &Operation

E-Commerce
One-Stop Center

Contact Center

Seoul City
SystemDevelopment &Operation

Contact Center

CHINA

Contact Center

SystemDevelopment &Operation

Degital Marketing
E-Commerce
Contact Center
One-Stop Center

Xi'an

Changzhou

Neijiang

Changsha

Kwanak CRM Kwanak Financial

Shanghai
SystemDevelopment &Operation

Business baseSeoul
JamsilSuzhouKunshan
Hefei
Wuhan Wuxi

Guro CS

Contact Center

Shenyang
Beijing
Tianjin
Jinan
Zhengzhou

Guro

NamyonMyeong-dong Yeongdeungpo Hoehyeon

SeongnamDirect Mail

South Korea
Business baseDaejeon

Daegu
Busan

Contact Center

Business baseTaiwanGuangzhou
Taipei

New Taipei

Support all kinds of e-commerce channels

E-Commerce One-Stop Services● Provide wide-ranging support from store opening to operation on
dominant e-commerce shopping malls, including "TMALL," thelargest e-commerce shopping mall in China● Distribute clients' products to e-commerce retailers including
JD.com, JUMEI, vip.com, and Pinduoduo.
● Cross-border e-commerce services to sell clients' products on"TMALL Global" and "KAOLA."● Formed a capital and business partnership with "Magic Panda,"
China's largest apparel e-commerce support company.

Guarantee quality contact center operations equivalent
to that of Japan

Contact Centers Services● Provide contact center services via call

● Proven track record in providing services for over 70
companies in Chinese market● Provide CRM solutions that are effective for analyzing
customer trends and marketing data

Shenzhen

Provide the optimum web marketing solutions
that fit local market

Digital Marketing Services

Busan 1

Guarantee quality contact center operations equivalent
to that of Japan

Contact Center Services● Provide one-stop services from planning, designing,developing to operating various web marketing activities forwebsite, campaign website, creatives, and smartphone apps

● Provide contact center services via call

● Execute digital marketing activities targeting Chinese before
and during their visit to Japan to lure them into thebrick-and-mortars. Plan and execute e-commerce marketing
services after the visits to promote them to make repeat purchases● Provide CRM solutions that are effective for analyzing
customer trends and marketing data

Optimize IT cost by providing one-stop support
for the clients

IT Outsourcing Services● Optimize IT cost by rebuilding clients' IT environment● Provide wide-ranging support from planning, designing,developing, maintaining to operating the system according to
the system lifecycle● Provide one-stop support for maintenance and operation,
including business application troubleshooting and program
updates● Provide end-to-end support for system infrastructure fromdesign, development, maintenance to operation● Large-scale operational framework having 11 contact centerswith 6,000 staff in South Korea

Provide the optimum web marketing solutions
that fit local market

Digital Marketing Services● Provide one-stop services including planning, designing,developing, and operating various web marketing activities forwebsite, campaign website, creatives and smartphone apps
● Our specialists, well-versed in the local market, select the
optimum media, plan and execute the marketing plans and
SEM initiatives

Busan 2Strongly support e-commerce business expansion in South Korea

E-Commerce One-Stop Services● Provide wide-ranging support from store opening to operation on
dominant e-commerce shopping malls, including "eBay," thelargest e-commerce shopping mall in South Korea
Received "High Performance Award" from eBay Korea

Provide one-stop support for direct mail operation ranging
from creating, printing, enclosing to sending the mails

Direct Mail Services● Our operational framework includes large-scale, the latest
printing and binding facilities that enable high-speed mass printing● Prevent troubles during printing and enclosing process
through leveraging patented system and workflow. Manage
data in collaboration with our contact centers

Our dedicated staff support store operations
and help expanding sales

Field Services● Provide onsite support for wide-ranging store operations
such as customer support, product explanation, sales
promotion, sales management, and running events● Our people are highly talented specialists and are
well-versed in various industries and areas● Support our clients to expand their sales by assigning the
optimum staff and supporting store operations on site

36

37

GlobalGlobalASEANEurope & the United States and Latin America

Support clients' global expansion

Support clients' global expansion

Services for the ASEAN Market

Services for Europe & the United Statesand Latin America Market

transcosmos provides our clients that operate in the ASEAN market

transcosmos provides our clients that operate acrossthe globe with e-commerce one-stop services and contact center services,
all localized for each market.

with contact center services, digital marketing services, and e-commerce
one-stop services, all localized for each ASEAN member country.

Philippines

VietnamVietnamtranscosmos's global bases
Partners & associates' bases

Hanoi
Manila 1

Ho Chi Minh 1 Ho Chi Minh 2 Ho Chi Minh 3
Malaysia

Bangkok
ManilaHo Chi Minh
KLSentralThailandSingapore

Debrecen
Silicon Valley
Los Angeles

Louisville

Dubai

Kuala Lumpur
Indonesia

Singapore

CherasManila 2

Gothenburg
Angelholm
Stockholm
Copenhagen
Oslo
Oulu
Eindhoven
Jyvaskyla
Helsinki
Genk
Tallinn
Brussels
Valmiera
Warsaw
Milton Keynes
Kyiv
LondonPoznanWroclaw

Semarang
JakartaIndonesia

ManilaBangkok 1

Bangkok 2

Chiang Mai

Pretoria

RDTX

KLCC

Menara Tendean

Guarantee quality contact center operations
equivalent to that of Japan

Strongly support e-commerce business expansion
in ASEAN market

Contact Center Services

E-Commerce One-Stop Services● Provide contact center services via multi-channel● Multilingual services
Offer services in multiple languages in the ASEAN region(English, Chinese, Indonesian, Thai, Vietnamese, etc.). Clients
can select from a centralized (Malaysia) or decentralized(each ASEAN nation) service model both operated undercentralized control.transcosmos's English speaking staff at
Single Point of Contact manages multiple languages andcountries with the same standards and rules at the same time.
● The services include bridge operation for business designand operational management, utilizing our English andJapanese bilingual staff

Quito

Supported languages (30 languages)

Indonesia

Yogyakarta

Mexico City

Bangalore● Japanese ● Korean● Mandarin● Bahasa Indonesia● Malay● French● German● Spanish● Swedish ● Norwegian ● Polish● Russian ● Hindi● Magyar● Arabictranscosmos's global bases

Provide strong support for e-commerce expansion
in the Europe and the United States market

E-Commerce One-Stop Services● Cantonese● Vietnamese● Portugal● Danish● Romanian● Formosan ● Thai
● Tagalog● English● Italian● Dutch● Turkish● Finnish● Ukrainian ● Slovak

Allen
Panama City
BogotaLima
Sao Paulo
Santiago(As of September 2023)

Montevideo
Buenos Aires

Partners & associates' bases

Guarantee quality contact center operations
equivalent to that of Japan

Contact Center Services● Operate "Gotcha!mall," a platform which connects customers
and stores in ASEAN. Through the provision of personalized
e-coupons by leveraging a capsule toy gaming gimmick,Gotcha!mall promotes customers to "visit, purchase, and re-visit"
stores.

● Made "Digital Operative," a US-based digital agency specializingin e-commerce, a subsidiary of transcosmos and offering
comprehensive services that include strategy planning, content
creation, e-commerce website development & operations, anddigital marketing● Provide contact center services via multi-channel● Help brands boost their brand awareness and expand sales
by merging online such as ASEAN's largest e-commerce
shopping mall "Lazada" and offline including department
stores and cosmetic stores, and digital marketing.

● Formed a capital and business partnership with "VAIMO," a
Swedish e-commerce system solutions company with a trackrecord in developing over 400 corporate e-commerce websites
on Magento, a world-standard open e-commerce platform● Offer varieties of delivery options according to the needs ofclients. The services include bridge operation for businessdesign and operational management, utilizing our English
and Japanese bilingual staff● "transcosmos Commerce," an Indonesian subsidiaryspecialized in e-commerce, delivers the excellent products ofour clients in Japan and around the world into the hands ofIndonesian consumers.

● Formed a capital and business partnership with "Infracommerce,"a company which offers e-commerce one-stop services in Latin
America, in addition to providing store opening support on Latin
America's largest e-commerce retailer "Mercado Libre,""amazon.com.mx," and "amazon.com.br."● Offer services for Europe and the United States from ouroffshore base in Manila● Provide multi-language services in the United States, thePhilippines, Hungary and the United Kingdom* Including services provided by our affiliates● Established "transcosmos OmniConnect," following thepurchase of a call center business, a subsidiary of Berkshire
Hathaway (US).

Provide the optimum web marketing solutions
that fit local market

Digital Marketing Services● Our specialists, well-versed in the local market, select the
optimum media and provide one-stop support for planning,
designing, building, developing and operating various web
marketing activities for website, campaign website, creatives,and smartphone apps
● Provide services for each county and area from bases in thePhilippines, Malaysia, Singapore, Indonesia, and Vietnam* Including services provided by our affiliates● Formed a capital and business alliance with "Heroleads," adigital performance marketing provider in Thailand with 150+
clients.

38

39

transcosmos group

B to B Japan domestic
Takes your marketing
activities to the next levelwith our analytics services

transcosmos analytics Inc.
www.trans-cosmos.co.jp/transcosmos-analytics

transcosmos group

A shared services company
which performs HR services
for Toshiba and its groupcompanies

TT Human Asset Service Corporation
www.trans-cosmos.co.jp/tthas

Joint venture company
with LINE

Provides BPO services acrossvarious industries and businesses
by leveraging technology andknow-how that are developed throughexperience as a Toshiba group company.

transcosmos online communications inc.

TT Process Management Inc.

transcosmos-online.com

www.t-tpm.com

Provides high value-added
development services,leveraging sophisticatedtechnical capabilities

Offers new communication
services based on e-ticketingsystem “QuickTicket”

transcosmos digital technology inc.

playground Co., Ltd.

www.trans-cosmos-digtec.co.jp

playground.live

Solves business challenges
across industries withextensive staffing services,from temporary staffing,recruitment, to outsourcing.

Offers technical support andconsulting services for machinelearning, and operates incubation
business.

transcosmos Partners inc.
www.tcpartners.co.jp

Machine Learning Solutions
www.machine-learning.co.jp

System integration solutions
company, leveraging CAD,
GIS and numerical analysis

Provides Business Experience(BX) consulting services to help
clients run successful marketing
campaigns

APPLIED TECHNOLOGY CO., LTD.

me&stars inc.

www.apptec.co.jp

meandstars.com

Realizes "cross media communication"
at one-stop

CROSSCO Co., Ltd
www.crossco.co.jp

Offers “Gotcha!mall”, a shopping
smartphone application

Blockchain development
company

PHILLIPPINESSWEDENtranscosmos information system (Benxi)

Providing BPO services
in the Philippines

European e-commerce
systems solutions company

transcosmos Asia Philippines, Inc.

VAIMO ABA special subsidiary,
promoting employmentof people with special needs

www.transcosmos.com.ph

www.vaimo.com

transcosmos assist inc.

Providing affordable andunparalleled high-quality
development services

transcosmos Information Creative(China) Co., Ltd.
www.trans-cosmos.com.cn

Suzhou transcosmos Information
Creative Co., Ltd
www.trans-cosmos.com.cn

transcosmos Information Creative
Japan Inc.
www.tci-cn.co.jp

Jinan transcosmos Information
Creative Co., Ltd.

UKTHAILAND
Providing BPO services
in Thailand

transcosmos (Thailand) Co., Ltd.
www.trans-cosmos.co.thThailand's Digital
Performance DigitalMarketing Agency

Heroleads (Thailand) Co.,Ltd.
heroleads.co.th

www.tci-jn.com
Providing offshore development
services as well as systemdevelopment, operations,maintenance & support plus SAP upgrade &maintenance services in China

TRANSCOSMOS SYSTEMS &INFORMATION (SUZHOU) CO.,LTD.

TRANSCOSMOS OMNICONNECT, LLC

Infracommercewww.softspace.com.my

www.infracommerce.com.br

youquhui.com
The largest e-commerce
support company focusing
on apparel in China

INDONESIA
Providing BPO services
in Indonesia

PT. transcosmos Indonesia
www.trans-cosmos.co.id

SOUTH KOREA

Providing e-commerce
one-stop services
in Indonesia

www.gd-c.com

Brand Operations inc.

Providing BPO services
in South Korea

PT. transcosmos Commerce

brandoperation.co.jp

transcosmos Korea Inc.

tccm.co.id

Joint venture company
with amadana.

www.trans-cosmos.co.kr

GV inc.

The leading online advertising
company in South Korea

Supports business revolution
through the field-oriented
IT consulting services

transcosmos China
www.transcosmos-cn.com

Skylight Consulting Inc.
www.skylight.co.jp

Providing BPO services in
China with a focus on
back-office operations

Digital marketing tool implementation andoperations support

transcosmos business service
outsourcing Suzhou Co., Ltd.

Dentsu Digital Drive Inc.

www.trans-cosmos-bpochina.com

A shared services company
which performs HR services
for Fujitsu and its groupcompanies

FJ transcosmos Human Resource
Professionals Limited
www.trans-cosmos.co.jp/fthrpro

eMnet Inc.
www.emnet.co.kr

TAIWANSINGAPORE
Delivers superior andattractive Japanese products
to global market

TAKASHIMAYA TRANSCOSMOSINTERNATIONAL COMMERCE PTE. LTD.
www.takatrans.com

transcosmos Taiwan Inc.

Suggests & offers the bestsolutions and services that
fit each country in the ASEAN
and APAC regions

www.trans-cosmos.com.tw

transcosmos international Pte. Ltd.

VIETNAM

Overseas office of the Group
Information Systems Division,
helping the Group in standardizing
system development & operations processes

Providing BPO services
in Taiwan

Providing BPO services
in Vietnamtranscosmos Vietnam Co., Ltd.

transcosmos Design Development(Dalian) Co., Ltd.
Daqing transcosmos design
development Co., Ltd.

Providing solutions
development services inVietnam for Japan and ASEAN

transcosmos technology Vietnam Co., Ltd.
trans-tech.vn

B to C E-Commerce
JAPAN
Smartphone Omni-Channel
Platform in Japan and
ASEAN

Gotcha!Mall
www.trans-cosmos.co.jp/special/digitalmktg/
gotchamall.html

E-commerce shopping mall– the home of masterpieces –Fujimaki Department Store

TRANSCOSMOS ZERO PTE. LTD.
www.trans-zero.com

fujimaki-select.com

A cross-border
e-commerce website- A gem for Japanesecharacter items -Geek Jackshop.geekjack.net

THAILANDThe largest E-Book Store within
ASEAN, more than 5.5 Million
members

Ookbeewww.ookbee.com

B to CJAPAN

www.trans-cosmos.com.vn
Providing design dataservices in China

MEXICO COLOMBIA BRAZILCHILE
ARGENTINA

Soft Space Sdn Bhd

Grand Design Co.,Ltd.

Providing BPO services
in Chinatranscosmos.com

UNQ (Shanghai) Supply Chain
Management Co., Ltd.

www.nengmao.net

www.stream.co.jp

transcosmos America Inc.

Latin America's e-commerceand digital businessone-stop services company

www.rablock.net

CHINA

Providing BPO services
in the North America

Malaysia's leading fintech
company

RaBlockCo., Ltd

J-Stream Inc.

U.S.

Cosmetics and commodities
distributor for online retailers

Shandong Ya Nuoda
E-Commerce Co., Ltd.

B to B Global

transcosmos.co.uk

Providing BPO services
in Malaysia

www.trans-cosmos.com.my

www.transcosmos-assist.co.jp

transcosmos Information Systems Limited

Providing BPO services
in the North America

TRANSCOSMOS (MALAYSIA)
SDN. BHD.

Special Subsidiary

Providing BPO services
in the Europe and the U.S.
and Asia, supporting 30 languages

MALAYSIA

Measure, visualize and manage
customer brand experience withour brand operations services

The largest streaming video
provider40

Providing high-quality,
affordable data entry services

INDIA
Providing BPO services
in Indiatranscosmos India Private Limited

Operating "SANKEI online
English Conversation
program," the Skype-based
English learning service

Sankei Human Learning Co.,Ltd.
learning.sankei.co.jp

41

Corporate Portfolio

Corporate Portfolio

Corporate Overview, Management Philosophy and Corporate Vision, Sales and ClientsManagement and Organization

Corporate Overview

Management*As of March, 2024

As of june 25, 2024

Masataka Okuda
Masaaki Muta
Takeshi Kamiya
Masatoshi Kouno

Representative Director, Chairman
Representative Director, Co-president

Company Name
Headquarterstranscosmos inc.
Sunshine 60 Bldg. 3-1-1, Higashi-Ikebukuro, Toshima-ku, Tokyo 170 - 6016 Japan
Phone.81-50 -1751-7700 Fax.81-3-3980 -5770
Main Office
Shibuya First Tower 1-2-20, Higashi, Shibuya-ku, Tokyo 150 - 0011 JapanFoundedJune 18, 1985
Paid-in Capital
29,066 million * Outstanding shares / 48,794,046 * Shareholders / 9,788 *Employees
Group:69,764 (Japan: 43,725 Global: 26,039) As of the end of March 2024
Major Banks
Sumitomo Mitsui Banking Corporation, The MUFG Bank,Ltd., Mizuho Bank, Ltd.
Domestic Bases Sapporo, Aomori, Sendai, Kawaguchi, Ichikawa, Tokyo, Yokohama, Nagoya, Osaka, Kobe, Wakayama,
Fukuoka, Nagasaki, Sasebo, Kumamoto, Oita, Miyazaki, Naha, Okinawa, Uruma, Japan 71 Bases
Global Bases
China, South Korea, Taiwan, Vietnam, The Philippines, Thailand, Malaysia, Indonesia, Singapore, India,UAE,
Norway, Finland, Sweden, U.K., Denmark, Netherlands, Belgium, Estonia, Latvia, Poland, Ukraine, Hungary,South Africa, U.S., Mexico, Panama, Colombia, Brazil, Ecuador, Peru, Chile, Argentina, Uruguay
Welfare Program transcosmos Health Insurance Society

transcosmos is a
"Privacy Mark" certified company

Corporate Senior Officer

Representative Director,
Executive Vice President
Director, Executive Vice President Kenshi Matsubara
Hiroshi Kaizuka
Director, Senior Corporate Executive Officer Eijiro Yamashita
Director, Corporate Senior Officer Yoshie Kadomatsu
Director, Corporate Advisor
Koji Funatsu
Outside Director
Takeshi Natsuno(Audit and Supervisory Committee Member) Nozomu Yoshida
Eiji Uda
Outside Director
Rehito Hatoyama
Genichi Tamatsuka
Noriyoshi Suzuki
Miwa Tsurumori
Norihiro Kuretani
Executive Vice President
Hiroyuki Mukai
Senior Corporate Executive Officer & CTO Kiyoshi Shiraishi
Senior Corporate Executive Officer Hiroyuki Uchimura
Masakatsu Moriyama
Shinichi Nagakura
Senior Corporate Executive Officer & CIO Shunsuke Okamoto
Senior Corporate Executive Officer
Takashi Sube
Corporate Executive Officer
Norimitsu Miyazawa
Satoshi Takayama
Tsuyoshi Washio
Kokkei Nakayama

Management Philosophy and Corporate Vision

Client satisfaction is the true value of our company,
and the grow th of each of our employees creates the value that shapes our future.

Corporate Officer

Hiroki Tanigawa
Hisao Horiishi
Kazuhiko Tabuchi
Keisuke Yoshida
Katsunari Kobayashi
Shinji Kanezawa
Kazuo Asano
Toshio Tokoro
Yoshikazu Majima
Tsutomu Hasegawa
Kiyonori Takechi
Kotobuki Morita
Takeshi Kawamoto
Hiroyuki Morita
Hirofumi Inoue
Hideki Nagura
Makoto Noguchi
Shigeto Takenaka
Motoya Tanaka
Kei Yamane
Yohei Yoshimitsu
Hiroyoshi Hara
Dai Nakamura
Kenichi Ooya
Takayuki Maeda
Hiromitsu Kaneda
Masanori Sato
Takuya Takahashi
Daisuke Sakakibara
Daisuke Fujita

Organization

As of April 1, 2024

｜Origin of our Business

Chairmantranscosmos's original goal has been to deliver highly valuable services by uniting people with technology through "scheme." "People" refers tohighly-skilled professionals who can offer considerate services that meet and exceed client expectations, whilst "technology" means the world's
cutting-edge technologies that enable us to deliver value to our clients. transcosmos will continue to raise the bar of the Origin of our Business whichis to create business processes that best match each client's needs by combining "people & technology."

Co-President
Corporate Strategy Division

Business Development Sector
Government Relations& Public Affairs DivisionCorporate Headquarters
Human Resources Sector

Global E-Commerce･
Direct Sales Promotion Division｜Service Philosophy

Human Resources Division

Business Development Division

Embracing global market diversity, transcosmos always selects "people & technology" which best suits each local market with the aim of building
and offering our excellent business operations to each client. For transcosmos, Operational Excellence is where our speedy, cost-effective andaccurate operational capabilities ensure that clients have highly competitive business processes that ultimately become the source of theircompetitive strengths. Being a BPO provider who optimizes their business processes and drives their transformation, transcosmos advocates thisOperational Excellence as our service philosophy.

As digital technology continues to evolve, consumer touchpoints with businesses have diversified and consumer influence on businesses has
become more powerful than ever before. At the same time, industrial borders have become vague as new players, focusing on the cutting-edge
technology, continue to emerge. Now, in order to adopt to the changing business environment and to support our clients' transformation,transcosmos provides two new suites of services, tapping into the digital technology.
First is the services that support improving customer experience by removing the barrier between marketing, sales and support to centralize diversified consumer
touchpoints. Integrating our long-standing, proven know-how on consumer communication and digital technology with our global service network, transcosmos aims
to become the one and only partner who can work with the clients to drive their initiatives to improve customer loyalty as well as to expand their sales and profits.
Second is the services that support digitalization of clients' internal business processes to respond to digitalized market and consumers. Leveraging the digitaltechnology-based automation and the digital platform, transcosmos develops a simple business process together with the clients and supports its operation.
transcosmos continues to support clients' transformation by seamlessly connecting those two suites of services. As one transcosmos, we endeavor
to become the trustful Global Digital Transformation Partner for all our clients.

Legal & Compliance Division

SX Division

Administration Division

Silicon Valley Branch

Accounting & Finance DivisionMarketing Division｜Corporate Massage

Affiliated Company Corporate
Management Division

Engineering Division

Global Affiliated Company Corporate
Management Division

Quality Control Department

M&A Advisory Services Division
Group Information Systems DivisionInternal Audit OfficeGroup Management Promotion OfficePublic Relations & Advertising Department

Sustainability Promotion Department

Patent Management OfficeGroup Sales HeadquartersCX Business Headquarters

Group Sales strategy
Division

Services Promotion
Division

DX Promotion Division
CX-AE
Headquarters

Sales Headquarters

Analytics Division

Nationwide Distributor
Sales Promotion Office

Alliance
Sales Promotion Division

Digital Customer
Communication Sector

Sales and Clients

BPO Services
Coordinate Department
ITO Services
Coordinate Department
UE Services
Coordinate Department
Business Transformation
Department
Group Business Planning
Department
Business Development
OfficeClients

Marketing
Department

Services Promotion
Division

Service Development
Department

E-Commerce
Promotion Department

Business Process
Innovation Sector

Urban Engineering
Service Sector

DX
Division

Communication
Platform Promotion Division

EX Business Department

Europe Business Division

US Business Division

ASEAN Business Division

Korea Business Division

China Business Division

Engineering Transformation Services Division

42

Human Resources
Management
Department

Urban Solution Services Division* The Company has adopted the "Accounting Standard for Revenue Recognition" and the related guidance since the beginning of the fiscal year ended March 31,
2022. As such, the percentage changes compared with the previous fiscal year are not presented, since the accounting procedure applied to the fiscal year 2022
differs from the one applied to the previous fiscal year.

Business Development
Department

Corporate Strategy
Department

IT Smart Sourcing Division

1.6％

Services Promotion
Department

CX Global Services
Department

Business IT Transformation Division

1.8％

5 E（Finance）

Corporate Planning
Department

DX Promotion
Department

Global AccountManagement
Department

Sales Logistics Transformation Division

4 D（IT communication）

2.8％

Global Sales
Department

Account Management
Department Ⅳ
Account Management
Department Ⅴ

Corporate Back Office Transformation Division

3.4％

Construction industry

Talent Strategy Division
Business Planning Division

Account Management
Division
Account Management
Department Ⅰ
Account Management
Department Ⅱ
Account Management
Department Ⅲ

Business Smart Sourcing Service Division

Other services

5

Business Promotion
Division
Service Development
Division

Service Department Ⅹ
Service Department Ⅸ
Service Division Ⅷ
Service Division Ⅶ
Service Division Ⅵ
Service Division Ⅴ
Service Division Ⅳ
Service DivisionⅢ
Service DivisionⅡ
Service DivisionⅠ
Global Account Division

4

-3.1％

ECX Division

5.6％

362,201

Digital Interactive Business Division373,8302024 / 3

Digital Agency Business Division

2023 / 3

AE West Japan Editorial Office

1.9％

AE Editorial Office Ⅳ

2.1％

3 C（house maker）

AE Editorial Office Ⅲ

2 B（IT communication）

4.3％

AE Editorial Office Ⅱ

4.7％

Telecommunication

AE Editorial Office Ⅰ

Wholesale3

AE Division Ⅳ

2- *AE Division Ⅲ

7.9％354,085

AE Division Ⅱ

336,405

2022 / 3

AE Division Ⅰ

2021 / 3West Japan Sales Division Ⅱ

2.6％

West Japan Sales Division Ⅰ

1 A（IT services）

Chubu Region Sales Divison

6.0％

Sales Division Ⅶ

Information services

Sales Division Ⅵ

1Sales Division Ⅴ(2024 / 3)

9.5％

Sales Division Ⅳ

Sales mix by key clients

Growth rate

311,871

Sales Division Ⅲ(2024 / 3)

Yen amount2020 / 3

Sales Division Ⅱ

Sales mix by sector

Fiscal year

Sales Division Ⅰ

Consolidated Sales (in million yen)

Global Business Headquarters

BPO Services Headquarters
Business PromotionDivision

DX Promotion Department

Sales

Kazutoshi Kurokawa
Seigo Tasaki
Hiroshi Okashita
Satoshi Kurihara
Wataru Sugahara
Hirofumi Inaba
Koichi Odagiri
Yuji Hishinuma
Masahiko Doi
Hiroyuki Tani
Toshiro Funahashi
Katsuhiko Kotani
Toru Tanii
Yuzuru Mitsumoto
Toshiya Okada
Akihiko Kai
Katsushige Saito
Masato Ogino
Hiroyuki Kohara
Atsuhiko Suwahara
Haruka Kikuchi
Kenichi Hotei
Norikazu Okayasu
Kumiko Nakatsu
Masahito Kajiura
Mitsuharu Monden
Mieko Kobayashi
Yohei Koumura
Yukihiko Sakata

43

Corporate History
1966

June Founder Koki Okuda established Maruei Keisan Center, theforerunner of transcosmos
1985
June Established transcosmos
1992
October Listed on the Second Section of the Tokyo Stock Exchange
1995 February Established transcosmos Information Creative (China)
1997
May Established J-Stream
September Listed on the First Section of the Tokyo Stock Exchange
2000
March Established Skylight Consulting
2003
October Tokyo headquarters moves to new premises in Shibuya-ku
2005
April Established transcosmos assist
2006
January Established transcosmos design development
March Established transcosmos China (former transcosmos CC China)
Invested in CROSSCO Co., Ltd.
2007
January Established transcosmos digital technology inc. (former
TransCosmos Technologies Inc.)
April Established transcosmos Information System (Benxi)
September Established transcosmos Partners inc.（former transcosmos
Field Marketing Inc.）
2008
August Established transcosmos Information Creative Japan
November Established Suzhou transcosmos Information Creative
2009
July CIC Korea and Inwoo tech have merged and renamed astranscosmos Korea
2010
April Established transcosmos business service outsourcing Suzhou
2012
May Established transcosmos analytics
2013
June Established transcosmos Indonesia
July Opened Kyoto Business Office
October Established Daqing transcosmos design development
December Established transcosmos Asia Philippines
2014
March Established transcosmos Vietnam
April Formed a capital and business partnership with Ookbee
September Established TRANSCOSMOS (MALAYSIA)
October Formed a capital and business partnership with UNQ(Shanghai) Supply Chain Management
November Established TRANSCOSMOS (UK)
Established transcosmos technology Vietnam (former
transcosmos Technologic Arts)
December Established Jinan transcosmos Information Creative
2015
March Established TAKASHIMAYA TRANSCOSMOSINTERNATIONAL COMMERCE
June Formed a capital and business partnership with Shangdong
Ya Nuoda E-Commerce (Magic Panda)
Invested in Grand Design
July Acquired 100% of shares of caramo, Inc.
September Formed capital and business partnership with VAIMO
2016 February Acquired partial shares of FJ transcosmos Human Resource
Professionals Limited (former Fujitsu Human Resource
Professionals Limited)
April transcosmos Information System became subsidiary(former Merlin Information Systems Group)
May Established transcosmos online communications
August Established transcosmos Taiwan
November Formed a capital and business partnership with Infracommerce
2017
April Established transcosmos research and development, Inc.
(former DECTech Tokyo)
May Formed a capital and business partnership with Soft Space Sdn Bhd
June Established playground
September Established me&stars
Established Dentsu Digital Drive
Established Machine Learning Solutions
December Established Social Media Counseling Association
2018
March Established TRANSCOSMOS OMNICONNECT
April Established Edge Intelligence Systems
November Formed a capital and business partnership with Heroleads(Thailand)
December Formed a capital and business partnership with RaBlockCo., Ltd2019 September Established GV inc.
November Acquired partial shares of TT Human Asset Service Corporation(former Toshiba Human Asset Service Corporation)
Acquired partial shares of TT Process Management Inc.
(former Toshiba Human Asset Service Corporation)
2020
March Opened Tokyo Main Office 2 in Sunshine 60
June Established BPO Center Nagasaki Chuo
2021
January Established MCM Center Ikebukuro EAST
Established ECX Tenjin Office
April Established Brand Operations inc.
June Established transcosmos international Pte. Ltd.
Established TRANSCOSMOS ZERO PTE. LTD.
August Established Brand Operation inc.
September Moved headquarters to Sunshine 60
Moved main office to Shibuya First Tower
October Established BPO Center Sapporo Odori-Higashi
2022
April Transferred to the Prime Market of the Tokyo Stock Exchange
The Founder Koki Okuda passed away
The late Koki Okuda awarded the Shogoi (Senior Fifth Rank)
and the Order of the Rising Sun, Gold Rays with Neck Ribbon
by the Government of Japan
August Established BPO Center Osaka Yodoyabashi
October Established MCM Center Sapporo Odori Park

2023

NovemberJanuary
March
April
May
June
October
December

2024

March
May
June
AugustEstablished BPO Center Sapporo Tanukikoji EAST
Established MCM Center Hakata-Higashi
Formed a capital and business partnership with Over The Border Inc.
Established Tohoku Electric Power Transcosmos
Management Partner Company
Formed a capital and business partnership with TianJin
Tinkers Computer Information Technology Co.,Ltd.(TINKERS)
Formed a capital and business partnership with Cogent Labs Inc.
Established BPO Center Osaka Midosuji
Renamed all MCM centers CX Square
Established BPO Center Sendai Itsutsubashi
Formed a capital and business partnership with WEBLIFE Inc.
Established transcosmos India Private Limited
Established BPO Center Fukuoka Gofukumachi
Established BPO Center Sapporo Kita-Hachijo
Established TRANSCOSMOS SYSTEMS & INFORMATION(SUZHOU) CO.,LTD.
The late Koki Okuda was awarded an honorary bachelor’ s
degree by Wakayama University, the only national university
in Wakayama prefecturetranscosmos inc.
Headquarters

Sunshine 60 Bldg. 3-1-1,Higashiikebukuro, Toshima-ku, Tokyo 170-6016 Japan
Phone. +81-50-1751- 7700
Fax. +81-3-3980-5770
www.trans-cosmos.co.jp

Main office

Shibuya First Tower 1-2-20, Higashi, Shibuya-ku, Tokyo 150-0011 Japan

Osaka Head OfficeTosabori Daibiru Bldg. 2-2-4 Tosabori, Nishi-ku, Osaka 550-0001, Japan
Phone. 81-50-1751-7700
Fax. 81-6-4803-9590

Branches and Offices

Chubu, Kyoto, Wakayama, Kyushu, Silicon Valley

Domestic Bases

Sapporo, Aomori, Sendai, Kawaguchi, Ichikawa, Tokyo, Yokohama, Nagoya,
Osaka, Kobe, Wakayama, Fukuoka, Nagasaki, Sasebo, Kumamoto, Oita,
Miyazaki, Naha, Okinawa, Uruma, Japan 71 Bases

Global Bases

China, South Korea, Taiwan, Vietnam, The Philippines, Thailand, Malaysia,
Indonesia, Singapore, India, UAE, Norway, Finland, Sweden, U.K., Denmark,
Netherlands, Belgium, Estonia, Latvia, Poland, Ukraine,Hungary, South Africa,
U.S., Mexico, Panama, Colombia, Brazil, Ecuador, Peru, Chile, Argentina,
Uruguay* We provide a multitude of various other services. If you have any questions orcomments, please feel free to contact us at any time.
* transcosmos is a trademark or registered trademark of transcosmos inc. in Japanand other countries.
* Other company names and product or service names used here are trademarks orregistered trademarks of respective companies.

2024.09-01