Large U.S. Financial
Institution Gains Deep
Observability in the CloudWith Gigamon you can dig down deeper. The product helps us
to see things that we normally wouldn’t see.”
JOHN

Network Engineer, Large U.S. Financial Institution

CHALLENGES

SOLUTION

CUSTOMER BENEFITS+ Gain 100 percent visibility into

+ GigaVUE Cloud Suite+ GigaVUE V Series+ Virtual G-vTAPs+ Enable deep observability into

private cloud environment formonitoring voice infrastructure+ Reduce cost of on-premises servers+ Boost resiliency

CUSTOMER SUCCESS | LARGE U.S. FINANCIAL INSTITUTION

private cloud environments+ Easily fix security
vulnerabilities+ Save time and money+ Increase agility

ABOUT THE CUSTOMER
In business for nearly a century, this large American
financial institution has a strong brand presence
and offers a wide array of products for multiple
markets, including financial services, such as online
banking, personal loans, and online car shopping
services. The organization has about 55,000 people
across the U.S.
John, one of the organization’s network engineers,
who has served in a technical capacity for morethan 20 years, works within an IT network team ofabout 40 people. He is the subject matter expert
for network analysis and network monitoring within
his group, a role that he has held for the last five
years. His focus is on network analysis tools, such as
Gigamon, which he has been using for 15 years.

We could see packets leaving our core networkand then coming back in, but we didn’t know what
happened in between.”

RESOLUTION“The GigaVUE® V Series allows us to see EastWest traffic — not just traffic coming in and outof the organization. Now we see traffic within theorganization,” John observed. With virtual and cloudservers, he said, this team did not have that level ofdeep insight into server-to-server traffic, but withthe virtual TAP, they have gained deep observability
for troubleshooting server to server traffic.
“You can see more than what you can by justlooking at the edges. With Gigamon you can dig
down deeper,” he pointed out. “The product helps
us to see things that we normally wouldn’t see.”

BUSINESS CHALLENGE
The organization is in the process of moving to thecloud for a number of reasons. Scalability is at thetop of that list. It also is looking to reduce the cost of
having physical servers onsite, as well as minimizing
the time normally spent on building out servers.
Another key motivation for moving to the cloud is toimprove resiliency. With workloads and data in thecloud, the organization will no longer need to worry
about a data center going down and affecting
business continuity and operations.
The organization is currently using a number ofpublic and private cloud environments — VMware,
Amazon Web Services (AWS), Microsoft Azure,and OpenStack — but it lacked visibility into theseplatforms as they have their own native tools andvisibility. This made troubleshooting difficult. Whenusers experienced slow response times accessing
their applications, pinpointing problems was a big
challenge for the network team.
John also noted the need for better data protection,and the ability to see server-to-server traffic andtraffic between ephemeral compute. “We hadvisibility problems because we didn’t have an easy
way of getting continuous network traces of virtualservers,” he explained. “When either our customers
or our various application teams had slow response
issues, we had a hard time finding the root cause.

CUSTOMER SUCCESS | LARGE U.S. FINANCIAL INSTITUTIONJohn implemented the latest Gigamon solutionsand views them as tools to help his organization
continue with a safer migration to the cloud. Whileupgrading the VMware vSphere private cloudenvironment from 6.7 to 7.0, he replaced GigaVUE
Virtual Machine (VM) with the GigaVUE V Series. He
now has the visibility to see what’s slowing things
down when issues arise. It also helps the teammove toward an agile workflow.

BENEFITJohn says his overall experience with Gigamon has
been great. “Gigamon listens to what our needs
are, and they act on our input. They listen to what
we want and then usually those changes are made.
We’re able to see our new features and suggestions
worked on.”
He has especially appreciated the personal attention
from the Gigamon team. “There’s a lot of backand forth between our account manager and oursecurity team to ensure the best possible security.”
John also commented on the responsiveness ofthe sales team. “The sales team is responsive to any
problems that we have. They have always helped us
with any upgrades we need. They’re always there tohelp us. Support has been great.”

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ABOUT GIGAMON
Gigamon offers a deep observability pipeline thatharnesses actionable network-level intelligenceto amplify the power of observability tools. Thispowerful combination enables IT organizations
to assure security and compliance governance,
speed root-cause analysis of performancebottlenecks, and lower operational overhead
associated with managing hybrid and multi-cloud
IT infrastructures. The result: modern enterprises
realize the full transformational promise of thecloud. Gigamon serves more than 4,000 customers
worldwide, including over 80 percent of Fortune 100
enterprises, nine of the 10 largest mobile network
providers, and hundreds of governments andeducational organizations worldwide. To learn more,
please visit gigamon.com.

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CUSTOMER SUCCESS | LARGE U.S. FINANCIAL INSTITUTION

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