----------------------------------------------Case Study-------------------------------------------------------------------------------------------Siemens chose Intrinsyc’s J-Integra solution toprovide bridging capabilities to its premiere CallCenter solution.

--------------------------------------------------------------- Company Background
Siemens Information and Communication Networks Group (ICN) is a leading provider ofintegrated voice and data networks for enterprises, carriers, and service providers. The
Company’s comprehensive portfolio comprises IP-based convergence solutions and a fullrange of products for broadband access, optical transport networks, and integration.
The Siemens Group provides complete solutions from a single source for the infrastructure of
the Next Generation Internet. In fiscal 2000, the Information and Communication Networks
Group posted sales of 11.4 billion euro, and employed nearly 53,000 people worldwide.
Problem
The evolution of multiple operating systems has made it difficult for companies to accessvaluable information stored in different formats. Siemens experienced this problem when
their HiPath ProCenter Suite tried to access customer information stored in databases fromtheir COM-based interfaces.
To solve the problem, Siemens required a solution that would integrate their databases with
their COM-based customer interfaces. Not only did the solution have to be economical, but it
also needed to be flexible and have the capability to be implemented in record time.
Featuring a multi-channel routing platform, integrated reporting and CTI-enabled desktop
applications for every user in the contact center, the HiPath ProCenter Suite is sold to diverse
corporations around the globe. The diagram below is a depiction of the system’s workflow
architecture.

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Problem
To enhance Siemens
HiPath ProCenter
Suite, the Company
required a solutionthat would
integrate their
databases with theirCOM-basedcustomer interfaces.
The solution had tobe economical andflexible.
Solution
In a matter ofweeks, Siemens
Information andCommunication
Networks Group
incorporated ahighly flexible
bridging
technology into its
premiere contact
center solution —HiPath ProCenter
Suite.
Benefits Eliminatedinternaldevelopmenttime Solved
integrationproblems easilyand flexibly
 Increased
customer servicelevels

“J-Integra helped Siemens deliver a solution with crossplatform bridging technology. The winner will be Siemens Call
Center customers, who will ultimately be able to enhancetheir service levels, increase retention rates and optimizecosts,” - Damian Mehers, Senior Software Developer, Intrinsyc.

Intrinsyc Solution
To solve Siemens problem, Intrinsyc provided J-Integra enterprise bridging technology – the only
pure Java DCOM implementation on the market that bridges the compatibility gap between
Java and Windows operating systems.
The solution allowed Siemens to integrate the worlds of COM and Java, enabling their call center
representatives to work in one environment, yet access information in a different environment.
J-Integra also seamlessly met their requirements for around-the-clock availability without anyproblems.
“Siemens achieved its goal of Java to COM communications with much less effort than expected.
The ease of implementation and competitive edge J-Integra lent to HiPath ProCenter Suitecertainly reinforced the Company’s decision to go with Intrinsyc,” - Marco Duetsch, ProductManager, Siemens Information and Communication Networks Group.
Benefits
With Intrinsyc’s J-Integra solution, Siemens eliminated the internal development costs associatedwith developing their own proprietary bridging solution. In a matter of weeks, the Company
had a highly flexible, cross-platform bridging technology incorporated into its HiPath ProCenter
Suite.
The J-Integra solution was transparent, required no code modification, and preserved Siemens’
initial investment

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604 801 6417 Facsimile
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www.intrinsyc.com

All brand and product names are trademarks or registeredtrademarks of their respective companies and are hereby
acknowledged. Printed in Canada. May 2001.