CUSTOMER CASE STUDY

Customer-at-a-Glance
Papparich Malaysia

Industry
Food and Beverage

Number of Staff≈ 100 users

Websitehttp://papparich.com.mySophos Solutions
Sophos Endpoint Protection
Sophos Intercept X

Sophos Customer
Since 2016

Papparich Malaysia A customer success story

Papparich Malaysia, synonymouswith authentic Malaysian cuisine,
has adopted Sophos Endpoint
Protection and Sophos Intercept
X to provide enterprise-classsecurity for its network andendpoint.

Papparich Malaysia A customer success story‘I was extremely
impressed with thesupport and services
provided by Sophos
and InfoCrestTechnologies, which
helped to facilitatea smooth andseamless transition
to the new solutions.’
MR WH LIM
IT Manager, Papparich Malaysia

Founded in 2005, Papparich
has become one of Asia’s top
brands and is well known foroffering authentic Malaysian
cuisine. Papparich has 83 outlets
in Malaysia, with branches in 11
countries including Singapore,Australia, Hong Kong, South Korea,
and United States of America.
Business Challenge
Papparich Malaysia’s existing endpoint solution was hit byransomware just two months after implementation. Thesolution did not have adequate capabilities to detect andprevent ransomware. As a result, Papparich lost some of its
crucial data. It was not possible to retrieve those files, as there
was no backup available. The ransomware attack createdconcerns among the employees, causing temporary disruption
to business operations. The IT team also had to work overtime
to minimize the impact of the ransomware attack and resume
business operations quickly.

Technology Solution
What Papparich Malaysia needed was a next-generation
endpoint protection solution to identify and combat malware,ransomware, and unknown threats. The solution needed todetect threats even if they have bypassed other preventative
methods and provide root cause analysis to show how malware
was introduced – and the damage it caused before it wasremoved.
System integrator and reseller InfoCrest Technologies
recommended Sophos Endpoint Protection and Intercept X,
and the IT team was impressed with the next-generation
security features, multiple layers of advanced technology, easeof use and maintenance, and cost-effectiveness the products
provided.
InfoCrest Technologies deployed Sophos Endpoint Protection
and Intercept X on 100 computers and servers at theheadquarters of Papparich Malaysia. The next-generation
endpoint protection and robust anti-ransomware features
enabled the Papparich IT team to gain real-time intelligenceon threat variants without the need for file scanning, detect
unknown and advanced threats within seconds, and blockransomware before it could lock up the system.

Papparich Malaysia A customer success story

Business Results
After implementation, there have been no security
incidents at Papparich Malaysia. By correlating threat
indicators, Sophos Endpoint Protection blocks web
and application exploits, dangerous URLs, potentiallyunwanted apps, and malicious code from the endpoints.
The 360-degree visual analysis function in Sophos
Intercept X also enables the IT team to find out exactly
where the attack came from, what it affected, where it
may have stopped an attack, and recommend actions toprevent a similar attack in the future.
“Sophos Endpoint Protection enables us to easily
monitor user activity through its bundled offering of web,application, and peripheral control. As for Sophos Intercept
X, as a next-generation security product that stops zeroday malware and ransomware, it definitely enhances theoverall security management across the organization
while safeguarding our endpoints,” said WH Lim, ITManager, Papparich Malaysia. “We really appreciate that
we are getting advanced protection with minimal impact
to system performance.”

To learn more about
Sophos Intercept X
Visit www.sophos.com/intercept-x

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2017-7-27-NA (NP)Australia and New Zealand Sales
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