CUSTOMER CASE STUDY MYDIN MOHAMED HOLDINGS BHD

Automated Detection: HowSophos helped MYDIN
manage 3,000 connected
devicesMydin Mohamed Holdings Bhd (MYDIN) is one of the largest retail and wholesale grocery chains in Malaysia. The company operates 73 outlets nationwide
including a chain of premium stores called Sam’s Groceria. Due to its widespread network and offices nationwide, maintaining a complex information
technology architecture has been a challenge for MYDIN. As the company
grew, it moved from a manual to a digital framework in 2002 when Malik Murad
Ali, MYDIN’s chief information officer, established its IT department. Malik’smain goal was to centralize MYDIN’s systems and management for a better
information system. Currently backed by a team of 70 IT employees, MYDIN has
centralized all servers and systems including finance, enterprise resource planning/supply chain, and risk management, and has also virtualized all its servers
and desktops.

CUSTOMER-AT-A-GLANCE
Mydin Mohamed Holdings Bhd
Industry
Wholesale and retail

Websitewww.mydin.com.myNumber of Users
10,000 employees nationwide

Sophos Solutions
Sophos Central Endpoint AdvancedSophos Intercept X

CUSTOMER CASE STUDY MYDIN MOHAMED HOLDINGS BHD

Challenges
ÌÌ High staff turnover causing time-consuming desktopupdatesÌÌ Lack of visibility over all platforms and devices
ÌÌ Constant security threats and concerns regarding
customer database theft and ransomwareÌÌ Need for scalable system to match growing business

Is it possible to keep a tangled
web of systems in check?
As part of MYDIN’s IT maturity journey, one crucialcomponent was to improve the organization’s ITsecurity posture. The company started with a different
cybersecurity vendor before opting to work with Sophos
more than seven years ago. At that time, MYDIN’s highstaff turnover, coupled with the difficulty of tracking
and updating antivirus solutions on each desktop,
meant a heavy backlog of work for the IT department.
This led to security issues and the need for manual
troubleshooting.
MYDIN found the previous Sophos next-generation
endpoint security solution performed well, but theorganization decided to improve its security postureeven more. IT wanted its security to scale to keep
one step ahead of the evolving threat landscape. As aresult, the IT team explored options for a cloud-based
cybersecurity partner. After a thorough search, MYDIN
again chose Sophos.

Why are cloud security
solutions better for large
enterprises?
As its IT infrastructure became more complicated,
one of the key challenges MYDIN’s IT team faced wasaddressing the need for continuous monitoring andresponding to advanced threats. Security analysts
required the right endpoint visibility and insights todiscover, investigate, and respond to threats andbroader attacks across multiple endpoints.
Sophos Central Endpoint Advanced and Sophos
Intercept X offered the perfect combination for
MYDIN’s need to protect its 3,000-plus devices. The
comprehensive defense-in-depth approach to endpoint
protection Intercept X provides integrated with deeplearning to detect known and unknown malware without
relying on signatures was perfect for the job.
“The quality and effectiveness of Sophos’ solutions havemade us a loyal customer for many years. Thanks tothe presence of cloud, we now have a more up-to-date
central system that automatically patches and updates
when required. This makes our work easier and helps
us monitor our network without worrying about missing
any threats,” said Malik.
The Sophos solution not only helps MYDIN save on
costly individual licenses for each desktop, it also allows
the team to troubleshoot faster than ever before. The
reports provided by Sophos mean the team can makebetter decisions based on real-time data.

‘The quality andeffectiveness ofSophos’ solutions
have made us a loyal
customer for manyyears. Thanks to thepresence of cloud, we
now have a more upto-date central systemthat automatically
patches and updates
when required.’Malik Murad Ali
Chief Information Officer
Mydin Mohamed Holdings Bhd

CUSTOMER CASE STUDY MYDIN MOHAMED HOLDINGS BHD“We have more transparency over our networks andcan scale quickly as the business requires,” said Malik.
“Being able to manage all updates centrally and on
virtual desktops means we can perform patches on
all devices simultaneously. Previously, this was a hugeproblem for us as we relied on employees to manually
update their machines and many employees, however,ignored warnings and crucial update pop-ups.”

Why is it important tohave a seamless and quicksolution?

How can cloud and onpremise solutions bring thebest of both worlds?
“Hybrid implementation such as Sophos Central
Endpoint Advanced is a huge advantage forbusinesses. Not only do you get the power, speed,agility, and scale of the cloud, but also on-premisecontrol. It works very well and I recommend
businesses to consider it,” concludes Malik.

With 10,000 employees nationwide, MYDIN finds
it difficult to educate all its employees about thecompany’s policies on cybersecurity threats suchas malware and ransomware. As a result, it wassusceptible to cyberthreats brought into its network
via infected documents employees opened via email.
“In the first month after implementing Sophos Central
Endpoint Advanced, there was a case where one of
our servers detected ransomware. However, thanks
to Intercept X’s comprehensive defense-in-depth
approach to endpoint protection, we detected andquarantined it immediately. We avoided a major
catastrophe in minutes,” Malik added.
MYDIN believes that machine learning and artificial
intelligence (AI) will thwart cybersecurity threats
more independently in the future. With the use of AI,suspicious files and malware can be detected andblocked before they take hold.

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Sophos is a registered trademark of Sophos Ltd. All other product and company names mentioned are trademarks or registered trademarks of their respective owners.

2019-09-25 CCS (PC)‘Our adoptionof Sophos
Central Endpoint
Advanced is a
blessing in termsof efficiency,productivity, andthe amount oftime saved whenit comes to labor.’
Malik Murad Ali
Chief Information OfficerMydin Mohamed Holdings Bhd

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