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SDG's#

GSTC-Iindicator

A7/A7.1 (Compliance)・A7：Planning, siting, design, construction, renovation,
operation and demolition of buildings and infrastructure……A7.1：Comply withzoning requirements and laws related to protected and sensitive areas and to
heritage considerations.

001

a. Awareness of, and compliance with, laws relating to land
use and activities in the local area is demonstrated and laws
related to protected and sensitive areas and to heritage
considerations.

11

A7.1.a002

b. All required licences and permits are up to date.

12

A7.1.b003

c. Awareness of, and compliance with zoning requirements
and with laws related to protected and sensitive areas and to
heritage considerations regarding planning, siting, design,
construction, renovation, operation,demolition and nonstatutory area management plans and guidance (e.g. forparticular zones, design, etc.), is demonstrated.

11,12

A7.1.c

A7.2 (Impact and integrity)・take account of the capacity and integrity of thenatural and cultural surroundings.

004

JHA TQCD Sakura Quality An ESG Practicea. Site selection, design and access have taken account ofvisual amenity, landscape, cultural and natural heritage.

11,12

A7.2.a1

ESG

Category

SDG's#

GSTC-Iindicator005

b. Site selection, design and access have taken account of
the protection of biologically sensitive areas and theassimilative capacity of ecosystems.

11,12

A7.2.b006

c. The integrity of all archaeological, cultural heritage, andsacred sites surrounding the organaization andaccomodation has been conformed and preserved.

12

A7.2.c007

d. The integrity and connectivity of natural sites andprotected areas has been preserved.

11,12

A7.2.d008

e. Threatened or protected species have not been displaced
and impact on all wildlife habitats has been minimized andmitigated.

11,12

A7.2.e009

f. Water courses/catchments/wetlands have not been alteredand run-off is reduced where possible and any residue iscaptured or channeled and filtered.

12

A7.2.f010

g. Risk factors (including climate change, natural
phenomena, and visitor safety) have been assessed andaddressed.

12,13,14,15

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Certification Criteria

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h. Impact assessment (including cumulative impacts) has
been undertaken and documented as appropriate.

SDG's#

GSTC-Iindicator

11,12,1
3,14,15

A7.2.hA7.3 (Sustainable material and practice)・use locally appropriate and sustainable
practices and materials.

E
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012

a. Local materials, practices and crafts have been used inbuildings and design where practicable and appropriate.

12

A7.3.a013

b. Native and endemic plants obtained from sustainablesources have been used in landscaping and decoration,
avoiding exotic and invasive species.

15

A7.3.b014

c. Plants have been selected for their ability to tolerateprevailing or anticipated conditions eg drought tolerant
plants11,12

A7.3.c015

d. Sustainable design, materials and construction practices
have been used in buildings, with appropriate certification
where possible.

13,14,1
5

A7.3.d

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Number016

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e. Waste from construction is sorted and disposed of in anenvironmentally sound manner.

SDG's#

GSTC-Iindicator

12A7.3.eA7.4 (Access for all)・provide access and information for persons with special
needs, where appropriate.

l
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Certification Criteria

017

a. Sites, buildings and activities are accessible to persons
with physical disabilities and other special needs, as
appropriate to the nature of the operation.

10,16

A7.4.a018

b. Clear and accurate information is provided on the level ofaccessibility.

10,16

A7.4.b019

c. Accessibility is certified or checked with relevant
experts/user bodies.

10,16

A7.4.cA8 (Land and water right)・Acquisition by the organization of land and waterrights and of property is legal, complies with local communal and indigenous
rights, including their free, prior and informed consent, and does not require
involuntary resettlement.

JHA TQCD Sakura Quality An ESG Practice

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GSTC-Iindicator020

a. Land ownership and tenure rights including water rights
are documented.

6

A8.a

021

b. User and access rights for key resources, including land
and water, are documented where applicable.

6

A8.b

022

c. There is documentary evidence of communication,
consultation and engagement with local and indigenous
communities.

10,11

A8.c

023

d. Evidence of free, prior and informed consent of local
communities is documented which is confirmed of no
involuntary resettlement or land acquisition occurred.

10,11

A8.d

A9 (Information and interpretation)・The organization provides information about
and interpretation of the natural surroundings, localculture, and cultural heritage,
as well as an explanation of appropriate behaviour while visiting natural areas,
living cultures, and cultural heritage sites.

024

JHA TQCD Sakura Quality An ESG Practicea. Information/interpretation material about the natural and
12,14,1
cultural heritage of the local area is available and provided to5customers.

A9.a

5

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SDG's#

GSTC-Iindicator025

b. Staff are informed and trained about the natural andcultural heritage of the local area.

12,14,1
5

A9.b

026

c. Information is provided to customers about appropriate
behaviour in the local area while visiting natural areas, living
cultures, and cultural heritage sites.

12,14,1
5A9.c

A10 (DMO)・The organization is involved with sustainable tourism planning andmanagement in the destination, where such opportunities exist.

027

a. The organization is a member of the local Destination
Management Organization or equivalent body, where such anorganization exists.

17

A10.a

028

b. The organization participates in partnerships between
local communities, NGOs and other local bodies where these
exist.

17

A10.b

029

c. The organization participates in planning and management
meetings and activities concerning sustainable tourism in thedestination.

9,17

A10.c

JHA TQCD Sakura Quality An ESG Practice

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SDG's#

GSTC-Iindicator

B1 (Community support)・The organization actively supports initiatives for local
infrastructure and social community development. Examples of initiatives include
education, training, health and sanitation and projects which address the impactsof climate change.

030

a. The organization engages with the local community in
identifying needs and opportunities for support andevaluating their potential benefit/impact and provides
actively support initiatives for local infrastructure and social
community development.Initiatives include education,
training, health, sanitation or projects which address theimpacts of climate change.

9,17

B1.a

031

b. The level and nature of contributions made to schemes in
the local community is recorded.

9,17

B1.b

032

c. The local community is offered the opportunity to accessthe tourism facilities and services provided.

9,17

B1.c

B2 (local employment)・Local residents are given equal opportunities for
employment and advancement, including in management positions.

033

JHA TQCD Sakura Quality An ESG Practicea. Local residents are given equal opportunity for
employment and the proportion of total employment frompersons already residing in the local community is measured
and managed.

10,16

B2.a

7

ESG

Category

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SDG's#

GSTC-Iindicator034

b. Local residents are given equal opportunity for
employment in management positions and the proportion of
employment in management positions from persons alreadyresiding in the local community is measured and managed.

10,16

B2.b

035

c.Training is offered to local residents to enhance theiremployment opportunities as an equal opportunity foradvancement.

4,10

B2.c

NumberCertification Criteria

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B3 (local purchasing)・When purchasing and offering goods and services, theorganization gives priority to local and fair trade suppliers whenever these areavailable and of sufficient quality.

036

a. The organization regularly audits its sources of supply of
goods and services.

12

B3.a

037

b. The proportion of goods and services purchased fromlocally owned and operated businesses is measured andmanaged to gives priority to local suppliers whenever these
are available and of sufficient quality.

11

B3.b

038

c. The proportion of non-locally owned or operated suppliers
that are fair trade is measured and managed to give priority
to fair trade suppliers whenever these are available and of
sufficient quality.

1,2,3

B3.c

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NumberCertification Criteria

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SDG's#

GSTC-Iindicator

B4 (Local entrepreneur)・The organization supports local entrepreneurs in thedevelopment and sale of sustainable products and services that are based on thearea’s nature, history and culture.

039

a. Locally owned businesses are supported in the sale ofsustainable products and services that are based on the area’s nature, history and culture and given access to premises
and customers for commercial activity.

9,17

B4.a

040

b. Where appropriate, the organization provides advice andsupport to local service providers in the development ofsustainable products and services that are based on the area’s nature, history and culture with whom the organization
engages, on the quality and sustainability of their service.

9,17

B4.b

041

c. Opportunities for joint ventures and partnerships withlocal entrepreneurs are considered and pursued whereappropriate to develop and sell sustainable products andservices based on the area’s nature, history and culture.

9,17

B4.c

B8 (Community service)・The activities of the organization do not jeopardize theprovision of basic services, such as food, water, energy, healthcare or sanitation,
to neighbouring communities.

042

JHA TQCD Sakura Quality An ESG Practicea. The organization monitors its impact on the availability of
local services including the provision of basic food and water
services, basic energy services and basic health andsanitation services .

3,11,12,
16

B8.a

9

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SDG's#

GSTC-Iindicator043

b. A communication/feedback/grievance mechanism is inplace for local communities.

3,11,12,
16

B8.b

044

c. The activities of the organization do not jeopardize theprovision of all basic services the neighbouring communities
needed.Any reduction in availability of basic services to local
communities, identified as the result of the organization’s
activities, is addressed.

3,11,12,16

B8.c

B9 (Community livelihood)・The activities of the organization do not adversely
affect local access to livelihoods, including land and aquatic resource use, rightsof-way, transport and housing.

045

a. The activities of the organization do not adversely affectlocal access to local livelihoods including land and aquatic
resource use,rights-of-way and transport and local
housing.Local access to livelihoods is considered in decisions
about development and operations.

11,12

B9.a

046

b. A communication mechanism is in place for local
communities to report any instance of reduced access tolocal livelihoods including land and aquatic resource
use,rights-of-way and transport and local housing.

11,12

B9.b

C1 (Cultural interaction)・The organization follows international and national goodpractice and locally agreed guidancefor the management and promotion of visits
to indigenous communities and culturally or historically sensitive sites in order tominimize adverse impacts and maximize local benefits and visitor fulfilment.

JHA TQCD Sakura Quality An ESG Practice

10

ESG

Category

SDG's#

GSTC-Iindicator

047

a. The organization demonstrates awareness of, andcompliance with, existing international, national and local
good practice and guidance for tourist visits to cultural sites
and indigenous communities in order to minimize adverse
impacts and maximize local benefits and visitor fulfillment.

12

C1.a

048

b. The organization engages with communities/sites inreviewing guidance and creating and agreeing additionalguidelines as necessary in order to minimize adverse impacts
and maximize local benefits and visitor fulfillment.

12

C1.b

049

c. Guidelines in order to minimize adverse impacts andmaximize local benefits and visitor fulfillment are effectively
used and communicated to customers.

12

C1.c

050

d. Particular measures are in place to avoid inappropriate
interaction with children.

1,2,3,10,16

C1.d

NumberCertification Criteria

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C2 (Cultural heritage)・The organization contributes to the protection,
preservation and enhancement of local properties, sites and traditions ofhistorical, archaeological, cultural and spiritual significance and does not impede
access to them by local residents.
観光資源a. The organization makes and records monetaryのcontributions to the protection of cultural heritage (e.g.local
保051
properties, sites and traditions of historical, archaeological,
護とcultural and spiritual significance).
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12

C2.a

11

ESG

資
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SDG's#

GSTC-Iindicator052

b. The organization provides in-kind or other support for
cultural heritage (e.g.local properties, sites and traditions ofhistorical, archaeological, cultural and spiritual significance).

12

C2.b

053

c. Provision is made for accesibility of local residents to local
properties, sites and traditions of historical, archaeological,
cultural and spiritual significance.

12

C2.c

NumberCertification Criteria

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C3 (Presentation)・The organization values and incorporates authentic elements oftraditional and contemporary local culture in its operations, design, decoration,
cuisine, or shops, while respecting the intellectual property rights of local
communities.

o
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054

a. Local art/craft is reflected in design and furnishings.

11,12

C3.a

055

b. Living cultural heritage and traditions are evident incuisine, retail, events and other services offered.

11,12

C3.b

056

c. Copyright and intellectual property rights have been
observed and necessary permissions obtained.

12

C3.c

JHA TQCD Sakura Quality An ESG Practice

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ESG

Category

Number057

Certification Criteria

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d. The views of the local community have been sought on thepresentation of local cultural heritage.

SDG's#

GSTC-Iindicator

12,17

C3.d

C4 (Artefact)・Historical and archaeological artefacts are not sold, traded ordisplayed, except as permitted by local and international law.

058

a. Any use such as sale,trading and display etc. of historicaland archaeological artefacts is transparent and/or
documented and reported.

12

C4.a

059

b. Where historical and archaeological artefacts are usedsuch as sale,trading and display etc. , laws and bylaws havebeen identified that permit such use.

12

C4.b

060

c. Visitors are prevented from removing or damaging
historical and archaeological artefacts in the case of having
permission of display by laws and bylaws.

12

C4.c

D1.1 (Environmentally sustainable purchasing)・Purchasing policies favour
environmentally sustainable suppliers and products, including capital goods, food,beverages, building materials and consumables.

JHA TQCD Sakura Quality An ESG Practice

13

ESG

Category

SDG's#

GSTC-Iindicator

061

a. A documented environmental purchasing policy for capital
goods, food, beverages, building materials and consumables
is in place.

12,13,14,15

D1.1.a062

b. Preference is given to products and suppliers withenvironmental certification – notably with respect to wood,
paper, fish, other foods, and products from the wild.

12,13,14,15

D1.1.b063

c. Where certified products and suppliers are not available,consideration is given to origin and methods of growing or
production.

12,13,14,15

D1.1.c064

d. Threatened species are not used or sold.

12,14,15

D1.1.dNumberCertification Criteria

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D1.2 (Efficient purchasing)・The organization carefully manages the purchasing of
consumable and disposable goods, including food, in order to minimize waste.

065

JHA TQCD Sakura Quality An ESG Practicea. Purchasing favours reusable, returnable and recycledgoods.

12

D1.2.a14

ESG

Category

SDG's#

GSTC-Iindicator066

b. The organization carefully manages the purchasing offood, in order to minimize waste and purchasing and use of
consumable and disposable goods are monitored andmanaged.

12

D1.2.b067

c. Unnecessary packaging (especially from plastic) is
avoided, with buying in bulk as appropriate.

12D1.2.cNumberCertification Criteria

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D1.3 (Energy conservation)・Energy consumption is measured by type and steps
are taken to minimize overall consumption. The organization makes efforts toincrease its use of renewable energy.

068

a. Total energy used is monitored and measured to manage.

7,13

D1.3.a069

b. Energy used per tourist/night for each type of energy ismonitored and managed.

7,13

D1.3.b070

c. Renewable sources are favoured and the share of
renewable energy in total energy supply is monitored andmanaged.

7,13

D1.3.cJHA TQCD Sakura Quality An ESG Practice

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NumberCertification Criteria

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SDG's#

GSTC-Iindicator071

d. Equipment and practices are used that minimize energy
use.

7,13

D1.3.d072

e. Goals for reducing energy consumption are in place.

7,13

D1.3.e073

f. Staff and guests are given guidance on minimizing energyuse.

7,13,17

D1.3.fD1.4 (Water conservation)・Water risk is assessed, water consumption ismeasured by type, and steps are taken to minimize overall consumption. Water
sourcing is sustainable and does not adversely affect environmental flows. In
areas of high water risk,context-based water stewardship goals are identified andpursued.

074

a. Water risk has been assessed and documented.

6

D1.4.a075

b. Where water risk has been assessed as high, water
stewardship goals have been determined and pursued.

6

D1.4.b

JHA TQCD Sakura Quality An ESG Practice

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NumberCertification Criteria

Version. 5-202405

SDG's#

GSTC-Iindicator076

c. Water used per tourist/night per source is monitored andmanaged.

6

D1.4.c077

d. Equipment and practices are used that minimize water
consumption.

6

D1.4.d078

e. Water originates from a legal and sustainable source
which has not previously affected, and is unlikely in future toaffect, environmental flows.

6

D1.4.e079

f. Consideration is given to cumulative impacts of tourism in
the locality on water sources.

6

D1.4.f080

g. Goals for reducing water consumption are in place toachieve stewardship goals which have been determined andpursued.

6

D1.4.g081

h. Staff and guests are given guidance on minimizing water
use to achieve stewardship goals which have been
determined and pursued.

6

D1.4.h

環
境
負
荷
へ
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JHA TQCD Sakura慮
Quality An ESG Practice
/

17

ESG

Category

環
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負
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SDG's#

GSTC-IindicatorD2.1 (GHG emission)・Significant greenhouse gas emissions from all sources
controlled by the organization are identified, calculated where possible andprocedures implemented to avoid or to minimize them. Offsetting of theorganization's remaining emissions is encouraged.

082

a. Total direct and indirect greenhouse gas emissions aremonitored and managed.

13

D2.1.a083

b. Carbon Footprint per tourist/night is monitored andmanaged.

13

D2.1.b084

c. Actions are taken to avoid and reduce significant annual
emissions from all sources controlled by the organization.

13

D2.1.c085

d. Carbon offset mechanisms for remaining emissions areused where practical.

13

D2.1.d

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s

Certification Criteria

D2.2 (Transportation)・The organization seeks to reduce transportation
requirements and actively encourages the use of cleaner and more resource
efficient alternatives by customers, employees, suppliers and in its own
operations.

JHA TQCD Sakura Quality An ESG Practice

18

ESG

Category

SDG's#

GSTC-Iindicator086

a. Information is provided and promoted to customers on
alternative (climate friendly) transport options, for arrival,
departure and during their visit.

7,13

D2.2.a087

b. Alternative transport options (e.g. bike rental, car sharing,
pick-ups) for guests and staff are provided or facilitated.

7,13

D2.2.b088

c. The organization seeks to minimize transport use for own
daily operations and markets accessible by short and moresustainable transport options are favoured.

7,13

D2.2.c089

d. The organization actively encourages the use of cleaner
and more resource efficient alternatives by suppliers.

7,13

D2.2.dNumberCertification Criteria

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D2.3 (Wastewater)・Wastewater, including grey water, is effectively treated and is
only reused or released safely, with no adverse effects to the local population or
the environment.

090

a. Wastewater, including grey water, is disposed of to amunicipal or government approved treatment system, if
available.

12D2.3.a)JHA TQCD Sakura Quality An ESG Practice

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ESG
t

Category

SDG's#

GSTC-Iindicator091

b. If suitable municipal wastewater treatment is notavailable, there is a system in place on site to treat
wastewater, including grey water, (that meets international
wastewater quality requirements) and ensures no adverse
effects on the local population and the environment.

6,12

D2.3.b

追加91-2c.Wastewater, including grey water, is reused safely, with noadverse effects to the local population or the environment.

6,12

D2.3.cNumberCertification Criteria

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D2.4 (Solid waste)・Waste, including food waste, is measured, mechanisms are inplace to reduce waste and,where reduction is not feasible, to reuse or recycle it.
Any residual waste disposal has no adverse effect on the local population or theenvironment.

092

a. The amount of solid waste, including food waste, disposed
per tourist/night is monitored and managed.

12D2.4.a093

b. A solid waste management plan is in place.

12D2.4.b094

c. The solid waste management plan includes actions to
reduce, separate and reuse or recycle all waste including
food waste.

12D2.4.cJHA TQCD Sakura Quality An ESG Practice

20

ESG

Category

SDG's#

GSTC-Iindicator095

d. Waste disposal is to a government run or approved facility
and there is evidence that the facility has no negative impact
on the environment or local population.

12

D2.4.d096

e. Solid waste disposed is measured by type and goals are inplace to minimize non-diverted solid waste.

12D2.4.e097

f. Guidance is given to customers and staff on minimizing
waste.

12,17

D2.4.fNumberCertification Criteria

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D2.5 (Harmful substance)・The use of harmful substances, including pesticides,
paints, swimming pool disinfectants, and cleaning materials, is minimized, andsubstituted when available by innocuous products or processes. All storage, use,
handling, and disposal of chemicals are properly managed.

098

a. An inventory of harmful substances has been made andmaterial safety data sheets (MSDS) are held to minimize theuse of harmful substances, including pesticides, paints,
swimming pool disinfectants and cleaning materials.

099

b. Action has been taken to source more environmentallyfriendly alternatives.

JHA TQCD Sakura Quality An ESG Practice12

D2.5.a12,13,14,15

D2.5.b21

ESG

Category

SDG's#

GSTC-Iindicator

100

c. Chemicals, especially those in bulk amounts, arestored,disposed and handled in accordance with appropriate
standards.

12

D2.5.c101d. Visitors are informed about personal use of substances
which may be considered harmful to the local environment(such as toxic sunscreens and repellants).

12,17

D2.5.dNumberCertification Criteria

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D2.6 (Minimize pollution)・The organization implements practices to minimize
pollution from noise, light, runoff, erosion, ozone-depleting substances, and air,water and soil contaminants.

102

a. The potential sources of pollution from noise, light, runoff,erosion, ozone-depleting substances, and air, water and soil
contaminants have been reviewed and identified.

12,13,16

D2.6.a103

b. The potential sources of pollution from noise, light, runoff,erosion, ozone-depleting substances, and air, water and soil
contaminants are monitored.

12,13,16

D2.6.b104c. Action is taken to minimize and where possible eliminate
pollution from noise, light, runoff, erosion, ozone-depleting
substances, and air, water and soil contaminants.

12,13,16

D2.6.cJHA TQCD Sakura Quality An ESG Practice

22

ESG

Category

NumberCertification Criteria

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SDG's#

GSTC-Iindicator

D3.1 (Biodiversity conservation)・The organization supports and contributes tobiodiversity conservation, including through appropriate management of its own
property. Particular attention is paid to natural protected areas and areas of highbiodiversity value. Any disturbance of natural ecosystems is minimized,
rehabilitated and there is a compensatory contribution to conservation
management.

105

a. The organization demonstrates awareness of naturalprotected areas and areas of high biodiversity value.

14,15

D3.1.a106

b. The organization provides and records monetary support
for biodiversity conservation in the local area.

14,15

D3.1.b107

c. The organization provides and records in-kind or othersupport for biodiversity conservation in the local area.

14,15

D3.1.c108d. The property is actively managed to support biodiversity
conservation.

14,15

D3.1.d109

e.The organization rehabilitate any disturbance of natural
ecosystems by it's activities.

12,14,15

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110f. Compensation is made where any disturbance has
occurred.

12,14,15

D3.1.f111

g. Action is taken to encourage visitors to support
biodiversity conservation.

12,14,15,17

D3.1.g112

h. The organization engages with local conservation NGOs.

12,14,15,17

D3.1.hD3.2 (Invasive species)・The organization takes measures to avoid theintroduction of invasive species. Native species are used for landscaping andrestoration wherever feasible, particularly in natural landscapes.

113

a. Sites are monitored for presence of any invasive species.

12,15

D3.2.a114

b. Action is taken to ensure invasive species are notintroduced or spread.

12,15

D3.2.b

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c. A programme is in place to eradicate and control invasive
species.

12,15

D3.2.c116d. Landscaping of sites is reviewed to consider use of native
species, particularly in natural landscapes.

12,15

D3.2.dD3.3 (Visit to natural site)・The organization follows appropriate guidelines for the
management and promotion of visits to natural sites in order to minimize adverse
impacts and maximize visitor fulfilment.

生
物
多
様
性
の
尊
重
/
R
e
s
p
e
c
t

117

a. The organization is aware of, and complies with, existing
guidelines for tourist visits to natural sites in order tominimize adverse impacts and maximize visitor fulfillment.

12,14,15

D3.3.a118

b. Guidelines are used when conducting visits and informing
guests.

12,14,15

D3.3.b119c. The organization engages with local conservation bodies to 12,14,1
5,17
establish/identify issues concerning visits to particular sites.

D3.3.c

f
o
r
b
i
o
d
i
v
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D3.4 (Wildlife interaction)・Interactions with free roaming wildlife, taking into
account cumulative impacts, are non-invasive and responsibly managed to avoid
adverse effects on the animals concerned and on the viability and behaviour of
populations in the wild.

120

a. The organization is aware of, and complies with, existing
local, national and international regulations and guidelines
concerning wildlife interactions, including wildlife viewing to
avoid adverse effects on the animals concerned and on theviability and behaviour of populations in the wild.

12,14,15

D3.4.a121

b. The organization engages with the development andimplementation of local codes and guidelines for wildlife
interactions, including wildlife viewing, as required, based on
advice of wildlife experts.

12,14,15,17

D3.4.b122

c. Direct interactions, in particular feeding, should not be
permitted, unless specifically sanctioned by internationallyaccepted standards or, where standards are not available,
guided by independent wildlife expert advice.

12,14,15

D3.4.c123

d. Measures are taken to minimize disturbance to wildlife.

12,14,15

D3.4.d124e. Impacts on wildlife wellbeing are regularly monitored andaddressed.

12,14,15

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D3.5 (Animal welfare)・No species of wild animal is acquired, bred or held captive,
except by authorized and suitably equipped persons and for properly regulated
activities in compliance with local and international law. Housing, care andhandling of all wild and domestic animals meets the highest standards of animal
welfare.

125

a. The organization is aware of, and complies with, relevantlaws and regulations concerning captive wildlife except byauthorized and suitably equipped persons in compliance withlocal and international law or except for properly regulated
activities in compliance with local and international law.

12,14,15

D3.5.a126

b. Existing guidelines for specific tourism activities involving
captive wildlife are implemented.

12D3.5.b127c. Personnel responsible for captive wildlife have appropriatequalifications and experience and are fully licensed.

12

D3.5.c128

d. The organization is aware of, and complies with, relevantlaws and regulations concerning animal welfare which is thehighest standards of animal welfare for Housing, care andhandling of all wild and domestic animals.

12

D3.5.d129e. There is regular inspection of conditions of captive wildlife
and their housing.

12

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f. There is regular inspection of conditions of domestic
animals and their housing and handling.

SDG's#

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12D3.5.fD3.6 (Wildlife trade)・Wildlife species are not harvested, consumed, displayed,sold, or traded, except as part of a regulated activity that ensures that theirutilization is sustainable, and in compliance with local and international laws.

131

a. The organization is aware of, and complies with, relevantlaws and regulations concerning wildlife harvesting andtrade.

12,14,15

D3.6.a132

b. Visitors are informed of regulations concerning wildlife
harvesting, consumption and trade and of the need to avoid
buying illegal products/souvenirs derived from threatened
species of wildlife.notified by IUCN or CITES.

12,14,15

D3.6.b133

c. Where hunting activity is legal, it forms part of ascientifically based, properly managed and strictly enforced
approach to conservation.

12

D3.6.cA4 (Training)・Staff are engaged with development and implementation of thesustainability management system and receive periodic guidance and training
regarding their roles and responsibilities in its delivery.

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134

a. Evidence is available of staff engagement with
development of the SM System .

4,12

A4.a

135

b. There are records to confirm of engagement with
implementation of SMS,taking the courses and on-the-job
training, with attendance levels.

4,12

A4.b

136

c. Staff training and guidance materials are available inaccessible format (including use of minority languages where
needed).
the above materials are including their roles andresponsibilities with respect to environmental,social,cultural
practices and economic,quality issues and human rights
issues,tne management of health,safety practices,risk and

4,12

A4.c

137

d. Staff hold certificates and qualifications in relevant
disciplines/skills.

4,12

A4.d

8

A5.a

A5 (Customer experience)・Customer satisfaction, including aspects ofsustainability, is monitored and corrective action taken.

138

JHA TQCD Sakura Quality An ESG Practicea. A customer satisfaction feedback system including withaspects of sustainability is in place, together with analysis of
the results.

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139

b. Negative feedback and responses made to this arerecorded.

8

A5.b

140

c. There is evidence of corrective actions taken.

8

A5.c

A6 (Promotion)・Promotional materials and marketing communications areaccurate and transparent with regard to the organization and its products andservices, including sustainability claims. They do not promise more than is being
delivered.

141

a. All Promotional materials including images used inpromotion and marketing communications about theorganization products and Services are of actual andtransparent experiences offered and facilities provided. Alsothese are not promised more than can be delivered by theorganization.

12,16

A6.a

142

b. Sustainability claims are based on records of past
performance.

12,16

A6.b

B5 (Harassment)・The organization has implemented a policy against commercial,sexual or any other form of exploitation or harassment, particularly of children,
adolescents, women, minorities and other vulnerable groups.

適
切
な
労
働
管
理
体
制
/
A
p
p
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切
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な
労
働
管
理
体
制
/
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p
p
r
o
p
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a
t
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l
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a
n
a
g
e
m
e
n
t
s
y
s
t
e
m
s

SDG's#

GSTC-Iindicator

143a. The organization has a documented policy against any
form of exploitation and harassment of vulnerable groups
covering children, adolescents, women, minorities.

1,2,3,10

B5.a

144

b. Action is taken to communicate and implement the policy
against any form of exploitation and harassment ofvulnerable groups covering children, adolescents, women,
minorities.

1,2,3,10

B5.b

145

c. The organization engages with the local community inworking against exploitation and harassment.

1,2,3,10
,17

B5.c

146

d. Records of employee ages are kept and show absence ofany form of child labour (as defined by ILO).

12

B5.d

147

e. The organization supports action against child sex
tourism.

17

B5.e

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B6 (Equal opportunity)・The organization offers employment opportunities,
including in management positions, without discrimination by gender, race,
religion, disability or in other ways.

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148

a. The organization has identified groups at risk of
discrimination, including women and local minorities.

5,10,16

B6.a149

b. The organization offers equal employment opportunities
without discrimination by gender, race, religion, disability orin other ways and the proportion of employees drawn fromeach of these groups is monitored and is commensurate withlocal demographics.

5,10,16

B6.b

150

c. The organization offers equal employment opportunities inmanagement positions without discrimination by gender,
race, religion, disability or in other ways.

5,10,16

B6.c

G
企
業
統
治

B7 (Decent work)・Labour rights are respected, a safe and secure working
environment is provided and employees are paid at least a living wage. Employees
are offered regular training, experience and opportunities for advancement.

(
c
o
r
p
o
r
a
t
e
g
o
v
e
r
n
a
n
c
e

151

a. The organization demonstrates awareness of, andcompliance with japanese labour standards and regulations,if applicable including local labour standards and regulations.

3

B7.a

152

b. Employees are paid at least a living wage. Wage levels aremonitored and regularly reviewed against national norms fora living wage.

3

B7.b

)
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ESG
e

Category

SDG's#

GSTC-Iindicator153

c. Employees are offered regular training, experience andopportunities for advancement and also training records are
kept for all staff, showing the level and frequency of training
received.

3,4

B7.c

154

d. Employee contracts show support for health care andsocial security.

3

B7.d

155

e. Water, sanitation and hygiene facilities are provided for all
onsite workers.

3

B7.e

156

f. A safe and secure working environment is provided andemployee satisfaction is monitored.

3,8

B7.f

157

g. An employee grievance mechanism is in place.

3,8

B7.g

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A1 (SMS)・The organization has implemented a long-term sustainability
management system that is suitable to its size and scope, addresses
environmental, social, cultural, economic, quality, human rights, health, safety,
risk and crisis management issues and drives continuous improvement.

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158

a. The Sustainability Management System which is suitable
to its size and scope is clearly documented.

12

A1.a

159

b. The SM System covers environmental, social, cultural,
economic, quality, human rights, health and safety issues.

12

A1.b

160

c. The SM System includes consideration of risk and crisis
management.

12

A1.c

161

d. Documentary evidence shows implementation of the SM
system.

12

A1.d

162

e. The SM System includes a process for monitoring
continuous improvement in sustainability performance.

12

A1.e

12

A1.f

f.It is clearly stated adoption of SMS as a corporate経
philosophy with Sakura Quality Code of Ethics and the営
管163
Concepts"safety,sense of secured and sincere", and is理
confirmed and practiced within the organization on a dailyのbasis.
明
示
/
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l
a
r
i
f
i
c
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o
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164

g.Thoroughly implement measures to prevent the spread ofcustomer infectious diseases to customers.

16

A1.g

165

h.Thoroughly implement measures to prevent the spread ofcustomer infectious diseases to employees.

16

A1.h

166

i.Thoroughly implement measures to prevent the spread ofclient infectious diseases to the community.

16

A1.i

o
f
m
a
n
a
g
e
m
e
n
t

Certification Criteria

A2 (Law)・The organization is in compliance with all applicable local, national andinternational legislation and regulations including, among others, health, safety,
labour and environmental aspects.

167

a. An up to date list of all applicable legal
requirements(including "health, safety, labour andenvironmental aspects") is maintained.

3,8

A2.a

168

b. Certificates or other documentary evidence showcompliance with all applicable legal requirements including
applicable local, national and international legislation andregulations.

3,8

A2.b

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A3 (Reporting)・The organization communicates its sustainability policy, actions
and performance to stakeholders, including customers, and seeks to engage theirsupport.

169

a. Regular reports are made available on sustainability
performance and communicated its sustainability policy &actions to stakeholders, including customers.

12,16

A3.a

170

b. Sustainability policies and actions are reported in external
and internal communication material.

16,17

A3.b

171

c. Communications contain messages inviting customer andstakeholder support.

16,17

A3.c

JHA TQCD Sakura Quality An ESG Practice36