SevenCs GmbH
Atlantic Haus – Zirkusweg 1D-20359 Hamburg
Phone +49 (0) 40 - 851 72 4 - 0Fax+49 (0) 40 - 851 72 4 - 79
MailWeb

sales@sevencs.com
www.sevencs.com

EC2007 ECDIS Kernel- Support Level SevenCs provides three levels of customer service andsupport:
Support Level
FAQ
Free licenses for training products hosted at Safebridge
Annual major release update
Required updates and bug-fixes
Update-service for runtime licenses
Hotline, email and remote desktop support
Type approval support
1-Day-Web-based Introduction
Demo Licenses
ESCROW ServiceSoftware test and analysis
Bug-fixing of previous Kernel versions

Support Feature
LimitedX
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Premium
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FAQ
Access to SevenCs on-line customer service portal in order to view on-line selfhelp FAQs and supporting documentation, to generate and track bug-reports,and Operational Support tickets on-line.

Free licenses for training products hosted at Safebridge
For a producer of ECS and ECDIS software the user-training becomes more and more vital. In order tosupport our Kernel customers in the best possible way, SevenCs has arranged that all training
licenses used for web based training (e.g. via Safebridge.net) will be free of charge.

Annual major release update
Automatic delivery of all available major version updates for the EC2007 ECDIS Kernel. Release dates
will be once a year and will only be valid for existing development licenses. Interim updates and bugfixes are not within the scope of supply.

Required updates and bug-fixes
Automatic delivery of all available minor version updates (so called “dot releases”) for the EC2007ECDIS Kernel that are issued between major release updates.

Commercial Register: District court Hamburg
HRB 102941
VAT-ID DE259102928
Finance office HH / Altona

Director:

Jochen Rudolph

Bank: Hamburger Sparkasse
Ecke Adolphsplatz / Gr. Burstah
20457 Hamburg, Germany
SWIFT Code: HASP DE HH XXXEuro bank account: 128 033 7930
Bank code: 200 505 50
IBAN: DE12 2005 0550 1280 3379 30

Update-service for runtime licenses
Keeping systems in the field up-to-date is a very important issue for all OEMs. Changes in officialstandards are only one of many critical reasons to update running end-user systems. The updateservice allows the manufacturer to provide their customers with all required EC2007 ECDIS Kernel
updates.

Hotline, email and remote desktop support
Answers to all reasonable questions relating to the use of the EC2007 ECDIS Kernel by email ortelephone that do not require dedicated training. For queries that can´t be answered by email or
telephone, SevenCs offers Remote Desktop Sharing via WebEx.

Type approval support
SevenCs will accompany the OEM during the process of ECDIS type approval and discuss chart display
aspects with authorised organisations such as BSH, Qinetiq, and DNV. Immediate implementation ofchanges required by the type approval authority and immediate supply of minor Kernel versions will
be granted.

1-Day-Web-based Introduction
If requested, SevenCs offers a web-based introduction session, covering the following topics: ECDIS
related standards, Chart Provision, Kernel Installation, configuration and registration.

Demo Licenses
The customer may register up to 15 demonstration licenses for use by official dealers and resellers inpromoting the products which incorporate the ECDIS Kernel Software. Such licenses will have amaximum validity of one year and may be renewed annually based on a valid support agreement.

ESCROW Service
SevenCs will deposit with the Escrow Agent (named by SevenCs) one complete copy of the thencurrent version of the Computer Software Source Code of the EC2007 ECDIS Kernel Software. Thesematerials contain the technical data and all related material necessary to allow a reasonably skilled
engineer to maintain and enhance all aspects of the EC2007 ECDIS Kernel Software.
The deposited Source Code will be released to the support customer in the case SevenCs becomesbankrupt or insolvent (which includes being placed in receivership or liquidation), or ceases
operations without providing a successor to carry on its operations.

Software test and analysis
Analysis of OEM’s software source code.

Bug-fixing of previous Kernel versions
To ensure the quality of your products based on the EC2007 ECDIS Kernel, all delivered software
versions are tracked individually by SevenCs version control system. You have the choice to use anapproved version of the Kernel for development and production during a longer period of time,skipping Kernel versions with improvements not necessary for your products. SevenCs software
version management allows bug-fixes to be integrated into older Kernel versions and keeps track of
all changes. Usually bug fixes are only implemented into the latest release. Alternatively, the OEM
can decide to proceed with the latest Kernel version.
Commercial Register: District court Hamburg
HRB 102941
VAT-ID DE259102928
Finance office HH / Altona

Director:

Jochen Rudolph

Bank: Hamburger Sparkasse
Ecke Adolphsplatz / Gr. Burstah
20457 Hamburg, Germany
SWIFT Code: HASP DE HH XXXEuro bank account: 128 033 7930
Bank code: 200 505 50
IBAN: DE12 2005 0550 1280 3379 30