Privacy Policy
This Privacy Policy governs the manner in which the Office of the City of
Yokohama Representative to the Americas collects, uses, maintains anddiscloses information collected from users (each, a “User”) of the
www.BusinessYokohama.com website (“Site”). This privacy policy applies
to the Site and all products and services offered by the Office of the City of
Yokohama Representative to the Americas.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but notlimited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, andin connection with other activities, services, features or resources we make available on our Site. Users
may visit our Site anonymously. We will collect personal identification information from Users only ifthey voluntarily submit such information to us. Users can always refuse to supply personallyidentification information, except that it may prevent them from engaging in certain Site relatedactivities.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with ourSite. Non-personal identification information may include the browser name, the type of computer andtechnical information about Users means of connection to our Site, such as the operating system andthe Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their
hard drive for record-keeping purposes and sometimes to track information about them. User may
choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they
do so, note that some parts of the Site may not function properly.

How we use collected information
The Office of the City of Yokohama Representative to the Americas may collect and use Users personal
information for the following purposes:••••

To improve customer service
Information you provide helps us respond to your customer service requests and support needs
more efficiently.
To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services
and resources provided on our Site.
To improve our Site
We may use feedback you provide to improve our products and services.
To send periodic emails
If User decides to opt-in to our newsletter, they will receive emails that may include news, updates,related service information, etc. If at any time the User would like to unsubscribe from receiving
future emails, we include detailed unsubscribe instructions at the bottom of each email or User
may contact us via our Site.

© City of Yokohama Global Offices1

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures toprotect against unauthorized access, alteration, disclosure or destruction of your personal information,
username, password, transaction information and data stored on our Site. Sensitive and private dataexchange between the Site and its Users happens over an SSL secured communication channel and isencrypted and protected with digital signatures.

Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may use third
party service providers to help us operate our business and the Site or administer activities on ourbehalf, such as sending out newsletters or surveys. We may share your information with these third
parties for those limited purposes provided that you have given us your permission.

Third party websites
Users may find content on our Site that links to the sites and services of our partners and other third
parties. We do not control the content or links that appear on these sites and are not responsible for thepractices employed by websites linked to or from our Site. In addition, these sites or services, including
their content and links, may be constantly changing. These sites and services may have their own privacy
policies and customer service policies. Browsing and interaction on any other website, including
websites which have a link to our Site, is subject to that website’s own terms and policies.

Changes to this privacy policy
The Office of the City of Yokohama Representative to the Americas has the discretion to update thisprivacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We
encourage Users to frequently check this page for any changes to stay informed about how we arehelping to protect the personal information we collect. You acknowledge and agree that it is yourresponsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do
not use our Site. Your continued use of the Site following the posting of changes to this policy will bedeemed your acceptance of those changes.

Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with thissite, please contact the Office of the City of Yokohama Representative to the Americas via the ContactForm.

© City of Yokohama Global Offices2