*Translation for reference only*（参照用英語翻訳版）
cybozu.com Terms of Use (Last updated March 13th, 2022)
Any customer ("Customer") who uses any of the services provided by Cybozu Inc.
("Cybozu") at cybozu.com (including cybozu.com store service (the "Store Service")and free trial use of any of these services; individually a "Specific Service" andcollectively the "Services") is required to use the Services in accordance with theseTerms of Use ("Terms of Use"). If Customer orders any one of the Services and then
the notice as to completion of order is made to Customer using or requesting use of
the Services, Customer shall be deemed to have consented to these Terms of Use
with respect to each Services, and it shall be deemed that the service agreement
under the Terms of Use (the “Service Agreement”) shall be entered into andexecuted.
In addition to these Terms of Use, separate terms and conditions, guidelines andpolicies, etc., may apply with respect to the use of Specific Service. Please confirm
the same before using any Specific Service.
1.Definitions
The following capitalized terms shall have the meanings provided below:① "Customer" means any legal entity or organization that has applied touse the Services in accordance with the procedures prescribed by
Cybozu upon confirming these Terms of Use, or any person who has
been licensed by Cybozu to use the Services.
② "Customer Information" means Customer number, name, trade name,address, domicile, contact person, contact information and any otherdata generated by use of the Store Service.
③ "Store Manager" means any person registered by Customer as amanager who executes an agreement on Specific Service or takes anyother procedures with Cybozu via the Store Service.
④ "Service User” means any person registered by Customer as a user foruse, or trial use, of Specific Service with or without charge under thecontrol of Customer. Customer may invite any guest user to use theguest space of kintone and register him/her as a Service User.
Customer may allow such guest user to use the Services in the samemanner permitted to the Service Users of the Services, provided it islimited to within the guest space to which such guest user is invited.

⑤ "Service System" means telecommunications equipment installed by
Cybozu for use primarily in relation to the Services.
⑥ "Terminal Equipment" means any type of server, terminal equipment or
any other communication equipment or communication network
necessary for use of the Services (other than the Service System) thatare installed by Customer and the Service Users themselves or forwhich they make a contract with any third party.
⑦ "Service Account Information" means the ID and password (theaccount information for use of the Store Service shall be referred to as
the "Store Manager Account Information" and the account information
for any service other than the Store Service shall be referred to as the"User Account Information"), e-mail address, and access URL to log inand such other information as a Service User may need to access any
Specific Service.
⑧ "API" means an Application Programming Interface for the Services
provided by Cybozu.
⑨ "Template Program" means the program related to the Specific Service,including template, custom application and plugin, provided by Cybozu
or any other creator via the Services for the purpose of being used only
through the Services, and the JavaScript files or other script available
through the Services for the purpose of customization of the Services.
⑩ The "Custom Functions" means the functions in the Services in order toapply plugin, JavaScript file, etc., which are provided by Cybozu or any
third party, to the Services.
⑪ The "API etc." collectively means the API, Template Program, The
Custom Functions and JavaScript file or other script created by
Customer or any third party.
⑫ The "Third Party's Solutions" collectively means Template Program and
JavaScript file or other script provided by any third party as well asother program, product and service linked up with the Services
provided by any third party.
2

Application Procedure(1)

Cybozu shall enter into the Service Agreement based on these Terms of
Use for the Specific Service Customer requests the use of.

(2)

When Customer wishes to apply the Service Agreement, Customer will

be asked to submit Customer number, name, trade name, address,
domicile, contact person, contact information and other information asrequested by Cybozu in order to identify such application (collectively,"Customer Information") in a manner designated by Cybozu. Customer
may also be asked to submit the documents evidencing the above.
(3)

Cybozu may confirm and examine each of the above matters submitted
in relation to each application for execution of a Service Agreement. As aresult, applications may not necessarily be accepted in the same order inwhich applications are received.

(4)

Cybozu may choose not to accept an application for the Service or cancel
the agreement, if any of the following descriptions is true with respect tosuch application:① an application therefor has been made with false information;② an applicant has failed or Cybozu judges that an applicant is likely to failto perform his/her contractual obligation in relation to the Specific
Service provided by Cybozu.
③ Cybozu reasonably determines that it will have difficulty continuing toprovide the Services; or④ Cybozu determines that it may cause significant interference with theperformance of its business.
(5)

Each application procedure taken by using the Store Manger AccountInformation and any other applied matter or any matter confirmed bye-mail sent to such address as registered as the Store Manager AccountInformation shall be treated by Cybozu as having been taken or
conducted by Customers themselves.

3

Service User
(1)

Customer may register the User Account Information for the Service
Users up to the number permitted by Cybozu for each Specific Service.
Only individuals whose User Account Information is registered may useor trial the Specific Service as Service Users, provided that Customer
causes such Service Users to comply with these Terms of Use andmanage such Service Users with the due care of a prudent manager.

(2)

Customer may not allow individual User Account Information to beshared by several persons.

4Store Service(1) The Store Service may only be used by Customer for the purpose of its
own use and viewing, such as making applications for the use of any
product or service, etc., on offer via the Store Service.
(2) Customer may use the Store Service until all the Service Agreements
terminate due to cancellation or otherwise.
(3)

5

The Store Service is provided for free.

Free Trial Use(1)During the trial period, Customer may use Specific Service for free to theextent separately designated by Cybozu.

(2)

The trial period is separately notified in connection with each Specific
Service. If Customer wishes to continue to use Specific Service after the
expiry of its trial period, Customer must acquire the right of use from
Cybozu by separately applying for full use of fee-based services andenter into an agreement on use of service with Cybozu. Under no othercircumstances, shall Customer be allowed to trial or use Specific Service
after the expiry of its trial period.

(3)

If Customer wishes to apply for full use of the Services with charge,
Customer shall take the application procedures as separately notified inrelation to the Services.

6Free trial use of beta versions(1)

Customer may trial beta versions of a Specific Service (including thosefor which Cybozu installs an environment for trial use for the purpose ofevaluation of the new functions of such Specific Service until all or any of
the new functions of such Specific Service are officially released, whether
or not it is actually called a "beta version"; hereinafter collectively, a"Beta Version") for free only for the purpose of considering its own
installation or evaluation thereof.

For trial use of the Beta Version,

additional use conditions may be applied upon separate application.
(2)

If Cybozu otherwise sets conditions regarding Customer use of
information regarding Specific Service it has learned through trial use of
the Beta Version thereof, Customer shall use the same in accordancewith such conditions.

(3)

AFTER THE OFFICIAL VERSION OF SPECIFIC SERVICE (INCLUDING

PART OF THE NEW FUNCTIONS) IS RELEASED, CYBOZU DOES NOTGUARANTEE THAT THE SPECIFICATIONS AND FUNCTIONS OF THE
OFFICIAL VERSION WILL BE EQUIVALENT WITH THOSE OF ANY BETA
VERSION.

FURTHER, EVEN IF CUSTOMER DECIDES TO USE THE

OFFICIAL VERSION OF SUCH SPECIFIC SERVICE, CYBOZU DOES NOTGUARANTEE THAT CUSTOMER'S STORED DATA WILL BE MIGRATED OR
ABLE TO BE MIGRATED FROM THE BETA VERSION ENVIRONMENTWITHOUT ANY PROBLEMS, NOR DOES CYBOZU GUARANTEE TO GIVE
ADVICE OR SUPPORT IN RELATION TO SUCH MIGRATION.

CYBOZU

DOES NOT GUARANTEE TO GIVE ADVICE OR SUPPORT EVEN WHEN
THERE ARE INQUIRIES REGARDING THE FUNCTIONS, FAILURE OR
OTHERWISE OF A BETA VERSION IN RELATION TO A SPECIFICSERVICE.
7

The Services
Contents of the Services used with charge shall be as described in eachapplication form for use and the manual attached hereto; provided, howeverthat if Customer separately applies for option service of the Services, it shallfollow the special agreements provided with respect to such option service.

8

Service Period
The service period for use of fee based Services shall be as follows.
(1) For the use of the Services on a monthly basis ("Monthly Use"), theservice period shall be the calendar month commencing on the first dayof the calendar month after the conclusion of the Service Agreement.
The service period shall not be less than one (1) month. If Customer
does not apply for termination of agreement by deadline set forth in
Article 10 (Change and Termination of License) of these Terms of Use (ifdeadline is provided otherwise, such deadline shall apply), theagreement shall be renewed automatically for another calendar monthcommencing on the first day of the calendar month following thescheduled termination date, on the same terms and conditions, and thesame shall apply thereafter.
(2) For the use of Services on an annual basis ("Annual Use"), the service
period shall be one year from the first day of the month following theconclusion of the Service Agreement for use.

(3) Notwithstanding the provisions of the preceding two paragraphs, when
an application for Monthly or Annual use is made within thirty (30) daysof the date of termination of the service period set forth in the preceding
two paragraphs, the Service Agreement shall be deemed to have beenrenewed upon the same settings under the previous one, and theservice period shall start on the date immediately following the date of
the termination of the service period thereunder.
(4) Unless otherwise provided, the Service Agreement may not becancelled after its formation nor may it be terminated during the service
period.
9Service Fees
(1)

For fee-based Services, Cybozu shall set service fees based on thelicenses for each Specific Service and the number of permitted Service
Users, etc. Customer shall be required to pay the applicable service fees
corresponding to the Services used. Additional details on service fees
will be provided in the price list on our website, etc. Cybozu may change
the service fees by providing a prior notice at least one (1) month before
the date of the change to Customer in a manner designated by Cybozu.
Customer may cancel the subscription Service prior to the effective dateof the change in the Service Fees. If Customer does not cancel thesubscription Service, the service fee based on the change will be applied
to Customer.

The transfer and remittance fees, and other charges

required at the time of such payment shall be borne by Customer. In
addition, separate setup costs may be required in the case of fee-based
services. Further, the above-mentioned fees do not include any
communication costs, packet fees or other communications expenses,
etc. payable to the carrier in connection with the fee-based services, andthese costs and fees are payable separately by Customer to thecommunications carrier.
(2)

Customer acknowledges and agrees that in the case where campaign
price is applied to Customer, the campaign price will be changed to thenormal price when the applicable period of campaign price lapses or theapplicable terms for campaign price become no longer satisfied. When
Customer ceases to satisfy the applicable terms during the applicable
period of campaign price, Customer shall notify Cybozu thereof inadvance. Cybozu may retroactively claim the difference between thenormal price and campaign price against Customer who failed to comply
with such obligation of notification. For applicable terms and other detailsof campaign price, please refer to our website, etc.
(3)

Customer shall pay the relevant service fees and any and all taxes
imposed related to such service fees by the due date individually
determined based on the duration of the service period. If there are anychanges in the tax rate applicable to the service fees after the conclusionof the Service Agreement, the amount billed shall be calculated based on
the revised tax rate, as a result of which an additional amount may bebilled.

(4)With regard to the service fees for the Services, if a Customer who has
several outstanding payment obligations related to the service fees
makes a payment to Cybozu by transferring such amount to a bankaccount designated by Cybozu based on an invoice issued by Cybozu,
Cybozu may determine without notice to Customer the amount, theorder of priority and the method to allocate such transferred amount as
the performance of the payment obligations to any of Customer's
outstanding payable amounts.

In such case, Customer shall bedeemed to have agreed that Cybozu may prioritize in such allocation theperformance of the outstanding payment obligations whose payableamount matches the amount paid by Customer matches, regardless ofthe due dates (if the payment amount does not precisely match any of
the obligations, then payment will be allocated to the obligation whose
outstanding payable amount is closest to the paid amount, which will be
determined at the Cybozu's sole discretion).
(5)

If Customer fails to pay the service fees or any other obligations by thedue date, Customer may be required to pay Cybozu delinquency charge
at 14.5% per annum for the period from the day immediately following
the due date to and including the day immediately preceding the day on
which payment is made. Such per-annum rate shall assume a year of
365 days even when the relevant period includes a leap year.

(6)

If Customer fails to pay the service fees set forth herein or any otherobligations by the due date separately provided, Cybozu may, upon priornotice specifying the reason, the date and the scope of termination,
terminate all or a part of the Service Agreement between the parties andsuspend provision of the Services; provided, however, that if the service
fees or any other obligations are paid within a period permitted by
Cybozu, then, at the discretion of Cybozu, the Service Agreement may be
kept in force and Cybozu may recommence provision of the Services (incase of recommencement, Customer shall be required to pay service fees
for the full month of recommencement). If Customer fails to pay theservice fees or any other obligations in part, this Article 8 shall apply
mutatis mutandis. The service fees payable by Customer shall arise forthe month in which the provision of the Services is suspended, and shallnot be reduced or refunded pro-rata even if the provision is suspended in
the middle of the calendar month. Unless otherwise provided, service
fees are not refunded in any case.
10 Change and Termination of License(1)

Changes to the license for a fee-based service and changes to thepermitted number of Service Users shall be handled as follows:① Monthly Use
If Customer wishes to terminate or change a Specific Service,]
Customer shall notify Cybozu, by a method specified by Cybozu, atleast five (5) business days before the end of the month prior to themonth in which Customer wishes to terminate or change such Specific
Service. In the month after the month in which Cybozu receives such
notice, Cybozu shall terminate the Specific Service or apply revised
service fees based on the changes to the Specific Service; provided,
however, that if Customer has notified [Cybozu] of its wish toterminate a Specific Service, and Customer thereafter notifies[Cybozu] of its desire for a separate license change or a change in thenumber of users, then Customerʼs notification of its desire toterminate the Specific Service shall be deemed to have been
withdrawn. In any event, if Cybozu has received [from Customer] a[request] for addition of Service Users, then Cybozu shall not accept inthat same month a request for reduction of Service Users [from
Customer].
② Annual Use
If Customer wishes to upgrade any Specific Service or add Service
Users, it shall notify Cybozu thereof in the manner designated byCybozu at least five (5) days before the end of the month preceding thatin which Customer wishes to make such change. Cybozu shall apply
the change from the requested month, subject to payment of theamount of fees separately set forth by Cybozu for the upgrade or for the
newly added Service Users for the number of months from therequested month until the expiry of the service period. No service fees
shall be refunded during a service period, nor will any downgrade ofSpecific Service or reduction of Service Users be accepted.
(2)

Notwithstanding the preceding paragraph, if Cybozu receives theabove-mentioned notice from Customer later than five (5) days prior to
the end of the previous month, it may terminate the Services the monthafter the following month, or apply relevant change to service fees fromthe month after the following month.

11 API and Template Program(1)

If Cybozu provides Customer with APIs, Customer may use such APIs forfree as a rule for the purpose of using the same in conjunction with theServices. However, if fee-based plan relating to the use of APIs has been
separately set as a license for each Specific Service to Customer,
Customer shall be required to apply for use of the said plan and pay
applicable service fees to use the said plan. Whether for free or with fee,
if the frequency of use or the volume of data transfer by Customer
exceeds a level whereby it interrupts Cybozu's provision of the Services
to other Customers, Cybozu may, if and when it deems necessary at
Cybozu's discretion, limit Customer's frequency of use, available hours
and permitted volume of data transfer. Cybozu may also charge
additional fees if Cybozu determines necessary. Limitation on use or thedetails of such fees shall be subject to regulations separately provided by
Cybozu.

(2)

Customer shall use APIs in accordance with the specifications provided
with such APIs. In addition, Customer may develop any tool or produce
any linked service using APIs to the extent used by such Customer with
the Services; provided, however, that if terms of use are separately
provided in relation to such provided APIs, Customer shall use the APIs in
accordance therewith.

(3)

Customer may reproduce and modify the Template Program provided byCybozu or any third party to the extent that used by such Customer with
the Services; provided, however, that Customer shall not modify theplugin; and provided, further, that if terms of use as to the Template
Program are separately stipulated, Customer shall comply with the terms
for using the Template Program.
(4)

Customer may use the Custom Functions for free; provided, however,that if fee-based plan relating to the use of the Custom Functions has
been separately set as a license for each Specific Service to Customer,
Customer shall be required to apply for use of the said plan and pay
applicable service fees to use the said plan.

(5)

Customer shall use the APIs, the Template Program, etc. at its discretion
and its own responsibility. Unless otherwise set forth in any otherprovision, Cybozu warrants neither that the functions contained in theAPIs, the Template Program, etc. satisfy the needs of Customer, thatsuch APIs operate in a normal way nor that any defect contained in them.
(including so-called bug or structural problems) will be corrected. In
addition, any information or advice of Cybozu whether verbal or written
shall not be deemed as a new warranty or expand the scope of thewarranty under this Article.

Cybozu may change or discontinue any

services incidental to the APIs, the Template Program, etc. without theprior permission of Customer. Cybozu does not guarantee permanent
usage environment equivalent to the APIs, the Template Program, etc. at
the time of execution hereof. CYBOZU SHALL NOT BE LIABLE FOR ANY
EFFECT ON PERFORMANCE OR ANY LEAKAGE OF INFORMATION OR ANYOTHER IMPACT OF SUCH USE BY CUSTOMER.
(6)

When, in connection with the Third Party Solution, there are separate
provisions regarding warranty or liability that have been set by the Third
Party, Customer shall follow such provisions. EVEN IN THIS CASE,
CYBOZU SHALL ASSUME NO LIABILITY WHATSOEVER.

12 Change of Customer Information
If any changes occur to the Customer Information, provided:① Customer is required to promptly update the content following any
change to the Customer Information by using the Store Service;provided, however, that Customer may be changed on condition that
Customer after the change agrees to all provisions of these Terms of

Use.
② IF CUSTOMER UPDATES THE CUSTOMER INFORMATION BY USING THE
STORE SERVICE PURSUANT

TO ① ABOVE, THEREAFTER ALL

COMMUNICATIONS, NOTICES, AND INVOICES FROM CYBOZU TOCUSTOMER SHALL BE TRANSMITTED OR SENT TO SUCH UPDATEDCONTACT INFORMATION. IF ANY CUSTOMER INFORMATION IS
CHANGED BUT CUSTOMER FAILS TO UPDATETHE CONTENTPURSUANT TO ① ABOVE, CYBOZU SHALL NOT BE LIABLE FOR ANY
DAMAGES INCURRED BY CUSTOMER, OR

THIRD PARTIES AS A

RESULT OF CYBOZU SENDING NOTICES, COMMUNICATIONS, OR
INVOICES TO THE CONTACT INFORMATION GIVENBEFORE THE
CHANGE, OR OTHERWISE FAILING TO REACH CUSTOMER.
③ Notwithstanding the provision of ① above, if any changes occur to theinformation related to the Store Manager and if the Store Service is notavailable for any unavoidable reason, then Customer shall promptly
notify Cybozu thereof.
④ When giving notice as set forth in ③ above, Customer shall submit adocument in writing evidencing the power of Customer to do so andfollow other procedures designated by Cybozu.
13 Use of Customer Information(1)

Cybozu shall manage Customer Information submitted by Customer withthe due care of a prudent manager and unless otherwise set forth herein
or in any other provision, shall not use the same for any purpose otherthan for the Services, or reproduce the same, nor shall it allow any third
party to use the same nor shall it disclose or leak the same to any third
party without the written consent of Customer.

(2)

If Cybozu cannot reach Customer using Customer Information or when
Cybozu wishes to deliver an urgent or important information to Customer,
Cybozu may, at its discretion, send such information to Customer usingpart of the function of the Services used by Customer out of necessity.
IF CYBOZU FAILS TO REACH CUSTOMER EVEN IN SUCH MANNER,
CYBOZU SHALL NOT BE RESPONSIBLE FOR NOT HAVING BEEN ABLE TO
REACH CUSTOMER.

(3)

Notwithstanding the foregoing, Cybozu may disclose or release
Customer Information to a third party in the following cases:

① when the Services include any service provided by a business partnerof Cybozu, necessary Customer Information may be disclosed to suchbusiness partner in order to examine or reply to the inquiries from
Customer in relation to such service;② when Customer applies for the service provided by a business partnerof Cybozu in addition to the Services provided by Cybozu, Cybozu may
disclose Customer Information to such business partner as necessary
for such application; and③ when Cybozu determines that it is necessary to do so, such as when it
is required by law (including a request by an inquiry on necessary
matters relating to investigation (sousa kankei jikou shoukaisho)) or in
relation to a legal proceeding, or it is necessary in order to protect therights of Cybozu, its business partners, other Customers or third
parties.
(4)

In addition to the above, Customer Information shall be handled inaccordance

with

the

provisions

of

the

privacy

policy.

(https://cybozu.co.jp/en/privacy/privacy-policy/pdf/privacy_policy.pdf).
14 Maintenance of Settings
Customer shall maintain the settings and usage environment of the Terminal
Equipment, and other hardware under its own control that is necessary for theuse of the Services, in line with the technical standards and conditions
designated by Cybozu. Such settings shall be configured and maintained at the
responsibility and expense of Customer.
15 Handling of Stored Data
By using the Services, in addition to Customer Information, the following two
types of data will be generated. Each type of data shall be handled in accordancewith the terms contained on the page linked from the following table.

Data TypeDefinition and Examples

Terms*The following “Examples” are by way of examples

Handlingofand not by way of limitation.
Stored Data

[Definition]

15.Handling ofAll data registered by Customer or the Service

Stored Data

Users via the Services (excluding any data thathas been processed so that details of thecontent cannot be specified or the Customer
Infomation)[Examples]

Titles and contents of files uploaded by theService UsersContents of what the Service Users stored in aa message or other fields



Titles and contents of e-mails sent or received
by the Service UsersUsage Data

Names of the Service Users[Definition]

Cloud

All Data other than the Customer Information

Policyand the Stored Data
[Examples]

Number of Service Users, number of set
organizations



OS types and versions of the terminals of
Customers



Device types and other data

Access history to each application

Number of used functions and number ofregistered data for each application andapps

Configuration information and set value foreach application



Whether customization function is used andhow many times it is used per application

Data

(1)

The Stored Data shall be managed by Customer itself, and except to theextent permitted by Customer pursuant to these Terms of Use, Cybozu
shall not acquire any rights related to the Stored Data.

(2)

Cybozu may, at its discretion, backup the Stored Data without obtaining
Customer's consent, in order to assist with restoration of data at the timeof server breakdown or suspension.

(3)

Upon termination of the Service Agreement, Cybozu shall delete theStored Data after the passage of the retention period separately
determined by Cybozu. AFTER SUCH TERMINATION, CYBOZU SHALLNOT BE LIABLE FOR ANY DAMAGES INCURRED BY CUSTOMER OR A
THIRD PARTY IN RELATION TO THE STORAGE, DELETION OR BACKUP,ETC., OF THE STORED DATA.

(4)

Cybozu shall not access the Stored Data unless Cybozu determines
necessary for the purpose of:① operating the Service System safely;② preventing problems with the Services or the Service System;③ resolving support issues when Customer requests Cybozu support in
relation to the Services; or④ generating the Usage Data

(5) In the case of trial use of Specific Service (including trial use or use of Beta
Version), Cybozu may delete part of the Stored Data without obtaining
Customer's consent for the improvement of such Specific Service.
(6) Cybozu shall not disclose or release any of the Stored Data withoutobtaining Customerʼs consent; provided, however, that Cybozu may
disclose or release all or part of the Stored Data without obtaining
Customer's consent when it is required by the law (including a request by
an inquiry on necessary matters relating to investigation (sousa kankei
jikou shoukaisho)) or for legal procedures.
(7) The Services function may be connected to the services provided bybusiness

partners of Cybozu. If Customer uses such functions, the dataregistered for the use of such function may be provided to such business
partner.
(8) Cybozu shall take necessary and appropriate measures to prevent leakage,loss, or damage of Stored Data and otherwise to ensure security control ofStored Data.

16 Service Account Information, etc.
(1)

Customer and the Service Users shall strictly manage the Service
Account Information, etc., issued by Cybozu at its responsibility and shallnever release or leak the same to any third party other than the Service
Users.

(2)

If the details of the Service Account Information, etc., become or are
likely to become known to any third party other than the Service Users,
Customer shall immediately notify Cybozu thereof. Cybozu shall makeefforts to immediately suspend such Service Account Information, etc.
on the business day on which it receives such notice. After confirmingthat these measures have been taken appropriately, Cybozu shall takeprocedures to issue new Service Account Information, etc.

(3)

CYBOZU SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT OR OTHERDAMAGES ARISING FROM SERVICE ACCOUNT INFORMATION, ETC.
BECOMING KNOWN TO ANY THIRD PARTY OTHER THAN THE SERVICEUSERS.

17 Suspension of Services(1)

The Services shall be subject to regular maintenance as specified in theservice manual. During such regular maintenance, the system may be
temporarily suspended or unavailable.

(2)

Cybozu may suspend provision of the Services if:① it is necessary for the maintenance of the Services and the systems
necessary to provide the Services, or for maintenance or configurationof telecommunications equipment or when an unavoidable failure of
the foregoing occurs;② Cybozu determines that it has become difficult to provide normal
Services due to significant burden or damage to the Services;③ Cybozu becomes aware that provision of the Services may causesignificant damage to Customer or a third party due to falsification ofdata or hacking or the like;④ it becomes difficult to provide the Services due to discontinuation orsuspension of telecommunication services by domestic or overseas
telecommunications carriers, power supply services by electric powercompanies or any other public service;⑤ an emergency occurs or is likely to occur due to earthquake, tsunami,
typhoon, lighting or any other act of providence, war, civil commotion,
new laws or abolition of laws or any other force majeure event; or⑥ Cybozu otherwise determines that it is necessary to suspend or halt
the provision of the Services.
(3)

Cybozu shall not, as a rule, accept any request to halt the Services from
Customer or any third party.

(4)

CYBOZU SHALL NOT BE LIABLE FOR ANY DAMAGES INCURRED BY
CUSTOMER OR A THIRD PARTY AS A RESULT OF SUSPENSION OF OR
FAILURE TO SUSPEND THE SERVICES.

18 Discontinuation of Services
Cybozu may entirely discontinue any Specific Service provided under theService Agreement. In such case, Cybozu shall notify Customer at least three(3) months prior to the scheduled date of discontinuation in the manner
provided by Cybozu.
19 Restricted and Prohibited Acts
(1)

When using the Services or the Service Account Information, Customer
shall not:① reproduce, modify, distribute, communicate to the public or makeavailable to the public the Template Program beyond the scope of its
permitted use;
② modify, translate, change, alter or reverse-engineer any document or
program related to the Services③ produce or distribute any derived services without permission by
Cybozu;④ take any action that infringes on any intellectual property right ofCybozu, any business partner of Cybozu, any other Customer or third
party;⑤ take any action that damages the properties, credit or reputation ofCybozu, any business partner of Cybozu, any other Customer or third
party, or any action that infringes on the right related to privacy, portrait
right or any other rights of the foregoing party;⑥ take any action that causes or is likely to cause detriment or damage to
Cybozu or any third party;

⑦ take any action that is offensive to public or⑧ commit any violating act or criminal act, or take any action that assists
or is likely to assist the foregoing;⑨ do phishing, faking the website of Cybozu, any business partners ofCybozu, other Customers or any other third parties;⑩ register or provide data containing harmful program or information;⑪ transmit information in large volume using the telecommunication
function contained in the Services, or send e-mails to indefinite numberof people or transmit e-mails to a recipient who has not approved it inadvance;⑫ make public any undisclosed vulnerability information concerning theServices without approval of Cybozu.
Note that Cybozu recommends that any vulnerability discovered shallbe notified to Cybozu. Cybozu shall take appropriate actions based on
the Vulnerability Information Handling Policy when any vulnerability
information is notified by the “Vulnerability Notification Form” or any
other method designated by Cybozu.
∇ Vulnerability Notification Form

https://www.cybozu.com/jp/productsecurity/management/security_en.html∇ Vulnerability Information Handling Policy

https://cybozu.co.jp/company/security-policy/en/⑬ take any action that prevents or is likely to prevent the operation of theServices and all the services provided by Cybozu;⑭ take any action that is or is likely to be detrimental to the credit or
reputation of the Services and all the services provided by Cybozu; or⑮ do any other act which Cybozu considers inappropriate.
(2)

If the use of the Services or the Service Account Information by Customer
results in any of the actions described in the preceding paragraph, Cybozu
may suspend the provision of the Services or use of the Service AccountInformation, etc., or take such other measures as Cybozu may consider
necessary. If Cybozu considers it necessary due to suspension of use of
the Service Account Information, etc., Cybozu shall issue an alternative
account, etc.

(3)

CYBOZU SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT OR OTHERDAMAGES ARISING AS A RESULT OF THE MEASURES TAKEN IN

ACCORDANCE WITH THE PRECEDING PARAGRAPH.
20 Scope of Warranty(1)

Except as otherwise set forth in Article 17 (Suspension of Service) of
these Terms of Use, when providing the Services, Cybozu warrants to
Customer that it shall not suspend the Services for 24 hours or longer
consecutively due to abnormality in the service network installed by
Cybozu. If requested by Customer and Cybozu confirms a violation ofthis warranty, Cybozu shall at its option reduce the service fees from andafter the month in which such violation occurs, extend the service periodor refund all or part of the service fees for the month in which such
violation occurs.

The amount of the reduction of service fees, theduration of extension, or the amount of refund in this case, shall be
determined by Cybozu within the range from that for the number of days
counted in such a manner that each twenty-four (24) hour consecutive
suspension of the Services shall be counted as one (1) day, up to that forone (1) month.
(2)

NOTWITHSTANDING THE PRECEDING PARAGRAPH, THE WARRANTYSHALL NOT APPLY IF:① THE SERVICES USED BY CUSTOMER RELATE SOLELY TO THE STORESERVICE, A TRIAL OR BETA VERSION, ETC., OF ANY SPECIFICSERVICE;② THE

SERVICES

ARE

SUSPENDED

DUE

TO

ARE

SUSPENDED

FOR

ANY

THE

TERMINAL

EQUIPMENT; OR③ THE

SERVICESREASONNOTATTRIBUTABLE TO CYBOZU.
(3)

Any claim under this Article 19(1) or (2) above shall be submitted withinsixty (60) days from the day on which such violation occurs together withthe document evidencing the payment of the fees for the Services andthe document evidencing the details and date of occurrence of such
violation.

(4)

Customer hereby confirms and consents that the warranty under this
Article 19(1) above is the sole warranty in relation to the use of theServices and that any other risks shall be borne solely by Customer.
Other than the warranty set forth in this Article 19(1) above, Cybozu
warrants neither that the functions contained in the Services satisfy theneeds of Customer, that the Services operate in a normal way nor thatany defect contained in the Services (including so-called bug or structuralproblems) will be corrected. In addition, any information or advice ofCybozu whether verbal or written shall not be deemed as a new warranty
or expand the scope of the warranty under this Article. Cybozu maychange or discontinue any services incidental to the Services without theprior permission of Customer. Cybozu does not guarantee permanent
usage environment equivalent to the Services at the time of execution
hereof.
21 Limitation on Liability(1)

THE MAXIMUM COMPENSATION LIABILITY THAT CYBOZU OR THE
SUPPLIER OF THE SERVICES MAY HAVE IN RELATION TO THE SERVICESSHALL BE EQUAL TO ONE MONTH SERVICE FEE FOR THE MONTH IN
WHICH CUSTOMER INCURS DAMAGES; PROVIDED HOWEVER, THAT IN
NO WAY SHALL CYBOZU BE LIABLE FOR ANY INDIRECT, CONTINGENT,
SPECIAL, INCIDENTAL, CONSEQUENTIAL OR PUNITIVE DAMAGESINCURRED BY CUSTOMER OR ANY OTHER THIRD PARTY ARISING FROMTHE USE OR NON-USE OF THE SERVICES OR OTHER SERVICES VIA THE
SERVICES,INCLUDINGSUSPENSION

OF

LOSS

BUSINESS,OFCOMMERCIAL

DAMAGESDUEVALUE/PROFITS,TOCOMPUTER

BREAKDOWN AND ANY OTHER COMMERCIAL DAMAGES AND LOSSES,WHETHER IT BE DUE TO ILLEGAL CONDUCT OR UNDER A CONTRACT
OR ANY OTHER LEGAL BASIS. THE SAME SHALL APPLY TO THE CASE
WHERE CYBOZU HAS BEEN INFORMED OF THE POSSIBILITY OF
OCCURRENCE OF SUCH DAMAGES IN ADVANCE OR IN THE CASE
WHERE SUCH DAMAGES HAVE NOT BEEN CAUSED BY AN EVENTATTRIBUTABLE TO CYBOZU. IF CUSTOMER USES THE STORE SERVICE,A TRIAL OR BETA VERSION, ETC., OF ANY SPECIFIC SERVICE, THENREGARDLESS OF WHETHER SUCH DAMAGES HAVE BEEN CAUSED BY AN
EVENT ATTRIBUTABLE TO CYBOZU OR NOT, NEITHER CYBOZU NOR A
SUPPLIER OF THE SERVICES SHALL BE LIABLE THEREFOR.
(2)

IF CUSTOMER CAUSES ANY DAMAGES TO CYBOZU OR ANY THIRDPARTY THROUGH THE USE OF THE SERVICES, CUSTOMER SHALLCOMPENSATE THEREFOR AT ITS OWN EXPENSE AND RESPONSIBILITY,
AND MAY NOT SEEK ANY INDEMNIFICATION OR COMPENSATIONTHEREFOR FROM CYBOZU.
(3)

IF ANY DISPUTE ARISES BETWEEN CUSTOMER AND A THIRD PARTY IN
RELATION TO THE USE OF THE SERVICES, CUSTOMER SHALL RESOLVESUCH DISPUTE AT ITS OWN RESPONSIBILITY AND MAY NOT REQUESTFOR ARBITRATION, INQUIRIES OR OTHERWISE TO CYBOZU. FURTHER,
IN RELATION TO SUCH DISPUTE, IF CYBOZU INCURS COMPENSATIONLIABILITY TOWARDS SUCH THIRD PARTY OR ANY OTHER DAMAGES(INCLUDING LEGAL FEES) DUE TO WILLFUL MISCONDUCT OR GROSSNEGLIGENCE ON THE PART OF CUSTOMER, CYBOZU MAY CLAIM
COMPENSATION FOR THE AMOUNT OF SUCH DAMAGES FROMCUSTOMER.

22 Intellectual Property Rights
The titles and ownerships in all the programs, software, services, procedures,instruments, drawings, documents, trademarks and trade names constituting
the environment in which the Services are implemented, copyrights and anyother intellectual property rights shall belong to Cybozu and the suppliers
thereof. The Services and instruments, drawings and documents related to theServices are protected by the Copyright Act and any other laws and treaties
related to intellectual property rights. Therefore, Customer and the Service
Users must handle such intellectual property rights similarly as othercopyrighted works.

The intellectual property right in each content that isaccessible, displayed and used from the Services shall be the property of the
supplier of each such content and is protected by the Copyright Act and otherlaws and treaties related to intellectual property rights.
23 Cancellation(1)

Cybozu may immediately cancel the Services Agreement without
providing any warning or demand if Customer meets any one of thefollowing conditions:① violates any one of the terms or conditions of these Terms of Use;
② has made any false description or omitted any matter in theapplication form;③ causes interference with the business of Cybozu or Service System,
etc. or takes any action that is likely to cause the same;④ Cybozu determines that Customer has triggered credit insecurity suchas becoming subject to bankruptcy, company arrangement, corporate
reorganization proceedings or civil rehabilitation proceedings or files
therefor itself;⑤ becomes subject to filing of provisional attachment, provisional
disposition, compulsory execution or auction, receives notice as set
forth in Article 2 of the Act on Contract for Establishment of Security
Interest by Use of Provisional Registration, becomes subject todisposition for suspension of trading at a clearing house or disposition
for delinquency of taxes and public dues or otherwise, or causes any
event which may give rise to such filing, disposition or notice;⑥ cannot be reached by Cybozu by telephone, FAX or e-mail for a long
period of time; or(2)

If the Service Agreement is cancelled, the Service Account Information,etc., shall no longer be available thereafter.

If Cybozu requests

Customer to return or get rid of the Service Account Information, etc.,
Customer must follow such request. In addition, any data, files andother information registered by Customer shall no longer be available foruse, inspection or otherwise thereafter.
24 Cancellation due to Relationship with Antisocial Force(1) Customer and Cybozu each represents and warrants to the other for the
future that it or any of its officers or employees is not an organized crimegroup, a member of organized crime group or formerly an organized crimegroup member at any time in the preceding five (5) years, aquasi-organized crime group constituent member, an organized crimegroup affiliate enterprise, a corporate racketeer (sokaiya), a politicalracketeer (shakaiundo toh hyobo goro), a special knowledge crimeorganization (tokushu chino boryoku shudan) or the like, or any person
who is correspondingly similar to the foregoing ("Organized Crime Group
Member"), and that neither it nor any of its officers or employees has:
① any relationship whereby it is deemed to be controlled by an
Organized Crime Group Member;② any relationship whereby an Organized Crime Group Member isdeemed to be involved in its management in a substantial way;
③ any relationship whereby it is deemed to be using an Organized Crime
Group Member in a wrongful way, including, but not limited to, for thepurpose of gaining illegal profit for itself or a third party or causing
damage to any third party;④ any relationship whereby it is deemed to be involved with Organized
Crime Group Member by providing funds or favors to it; or⑤ any officer or other person substantially involved in management in a
relationship deemed socially reprehensible with any Organized Crime
Group Members.
(2)

Contrary to the preceding paragraph, if either Customer or Cybozu, or
any of its officers or employees proves to be an Organized Crime Group
Member or has any relationship as described in the preceding paragraph,the other party may immediately terminate the Service Agreement
without giving any notice or demand.

(3)

The provisions of Article 23 (2) above shall apply mutatis mutandis to thecase where Cybozu cancels these Terms of Use pursuant to the preceding
paragraph.

25 Sublicense, Assignment, Creation of Security Interest, etc.
(1) Customer may sub-license or grant the right to use the Services if any of thefollowing applies; provided, however, if the Customer does not use theService, Customer shall not sub-license or grant the right to use theServices to a third party located outside of Japan:① cases set forth in the proviso of Article 12①; or② the terms of the cybozu.com Services Third Party License Terms are
satisfied.
(2) Notwithstanding Term 25(1) above, Customer shall not assign, loan, lease,pledge or otherwise offer as security the right to receive provision of theServices to a third party if none of the previous condition applies.
26 Engagement of Third Party Provider
Cybozu may engage a third party to provide all or part of its duties related to theprovision of the Services without Customer's approval; provided, however, thatin such case, Cybozu shall be responsible for managing such third party.
27 Governing Law and Jurisdiction(1)

These Terms of Use shall be governed by the laws of Japan without
reference to conflict of laws principles.

(2)Customer and Cybozu hereby agree that all disputes arising out of or inconnection with these Terms of Use or the Services shall be brought
before the Tokyo District Court of Japan in the first instance.

28 Amendment of the Content and these Terms of Use
Cybozu may amend or partially abolish the provisions of these Terms of Useor the content of the Services, etc.. In such case, these Terms of Use or thecontent of the Services after such amendment or change shall apply. In theevent that any amendment or partial abolition of these Terms of Use or thecontent of the Services does not conform to the general interests ofCustomer, Cybozu shall notify Customer at least one (1) month prior to thedate of such change in a manner designated by Cybozu. Customer may
terminate and discontinue the use of the Services before such amendment
takes effect. If not terminated, the amended terms shall apply to Customer.
29 Miscellaneous Matters(1)

In relation to the use of any Specific Service, even if any terms of use thatare different from these Terms of Use are presented to Customer, theseTerms of Use shall apply to the use of the Specific Service by Customer in
preference thereto. These Terms of Use shall be the sole agreement
between the parties hereto in relation to the use of the Services and may
be amended only in writing signed or sealed by the parties hereto.

(2)

if any provision of these Terms of Use is declared to be invalid or
unenforceable by the court, etc., these Terms of Use shall be amended tosatisfy the legal requirements of such court, etc., and such amendment
shall be automatically incorporated in these Terms of Use.

If it isimpossible to make amendment, such invalid or unenforceable provision
shall be deleted, and unless any material departure from the intent
represented by these Terms of Use arises thereby, the remaining
provisions of these Terms of Use shall continue in full force and effect.
In such case, Customer and Cybozu shall take steps for the amendmentof such invalid or unenforceable provision to the extent possible.
(3)

These Terms of Use are written in Japanese. Other languages areprovided for reference only and are not considered authentic. In theevent of any inconsistency or discrepancy between the contents of theJapanese version and those of other languages, the Japanese version

shall prevail and the Japanese version shall not be supplemented oramended by any other language.