EvidianHampshire Hospitals
NHS Foundation TrustNHS Trust lets clinicians focus on frontline care.
Profile• Including hospitals in Andover, Basingstoke,
Eastleigh and Winchester• Over 1000 beds
• Up to 15 passwords per employeeUsers• 5000 staff• 3400 clinicians
Challenges• Simplify access to hospital applications
whilst maintaining existing levels ofsecurity• Improve working practice for managers,
clinicians and staff• Reduce burden on IT support staff• Reduce helpdesk costs thanks to theselfservice password resetBenefits• Secure RFID smart-card access to hospital
applications• First-line IT support reduced by 20%• Time freed up to focus on patient care

Simplifying access to patient data
Hampshire Hospitals NHS Foundation Trust,
including hospitals in Andover, Basingstoke,
Eastleigh and Winchester provides a complex
range of care for around 600,000 people
living across Hampshire and parts of westBerkshire.
Hampshire Hospitals NHS Foundation Trustis a result of the integration of Basingstoke,
North Hampshire NHS Foundation Trust, andWinchester and Eastleigh Healthcare Trust.
It is an NHS provider and care is free at thepoint of delivery. Hampshire Hospitals NHSFoundation Trust employs around 5,000
staff and has a turnover of over £323 million
a year. There are over 18,000 public and staff
members.

With 3400 clinicians at the Trust requiring
up to 15 different healthcare applications on
a day-to-day basis to carry out key services,
Hampshire Hospitals Foundation Trust
recognised that having to remember multiple
passwords was placing a burden on its staff
and IT support team.
The Trust looked to find a cost-effective,
flexible and easy-to-deploy solution, which
would simplify the staff logging process–freeing up time and improving working
practice, whist maintaining the current highlevel of security and patient data protection
essential in a hospital environment.

Hampshire Hospitals
NHS Foundation TrustBetter focus on the delivery of essential frontline
healthcare services
The Trust deployed Evidian Enterprise SSO, a single sign-on solution
from leader in identity and access management Evidian acrossits three main hospital sites to simplify access to key hospital
applications, enabling its 5000 staff to better focus on the deliveryof essential frontline healthcare services. The Trust considered threetechnology solutions, before opting for Evidian Enterprise SSO which
met immediate needs: the most costeffective and scalable for future
requirements.
Evidian Enterprise SSO enables clinicians to use all web-based
services and client based applications with a single user login andpassword. By replacing all the passwords with a digital signature
based on a certificate smart card, users can access all the different
applications they need with one easy-to-remember password. In
particular, Evidian Enterprise SSO gives access, in a single point ofuse, to a wide range of applications including the clinical context
management which provides a unified view of a specific focus, apatient or patient encounter for example, across multiple clinicalapplications.
The solution works on the Trust’s existing Active Directory, Windows
desktops & laptops and thin-clients via their Virtual Desktop
Infrastructure including Citrix technology.
The access to applications is authorised in accordance with existing
security policies; this ensures the current level of security in place at
the hospital is not compromised.

Benefits of Single Sign-On
Evidian Enterprise SSO relies on Active Directory infrastructure andrequires no additional hardware to install. The IT department found it
easy to deploy and manage.
Assigning a smartcard or a proximity card (RFID) to each staff
member increases the speed of access to applications and therefore
to patient health information, yet strengthens enforcement security
policy and increases patient data protection. Also it is possible forusers to open securely the Windows session from staff mobile phonewith a not-reusable password.
An additional benefit of the solution is its self-service password reset,
which enables staff to resolve the issue of lost or forgotten details.
By going through a set of security questions or using a onetime
password users can reset their own password without having tospend time ringing up the helpdesk; this further reduces the burden
on IT support staff. The Trust expected a significant reduction incalls received by IT. Around 15% of all IT support calls logged werepassword related, but with this issue largely eliminated the Trust has
been able to reduce first-line IT support by 20%, enabling resources tobe deployed more effectively elsewhere.
Looking to the Future Hampshire Hospitals NHS Foundation Trust
is now planning to further extend Evidian Enterprise SSO to its
entire community based staff, and to support mobile workers andmanagement staff working remotely from any devices and anywhere.
This way all staff will be able to benefit from the solution’s simplified
access and time-saving capabilities.

“Previously, Trust had several Single Sign-On solutions due to the integration ofBasingstoke and North Hampshire NHS Foundation Trust, with Winchester andEastleigh Healthcare Trust. The staff had to remember up to 15 unique sets of login
details for the healthcare applications they were using. This not only placed aburden on the Trust’s IT support, but also wasted valuable clinician time.
By simplifying access to essential applications within the Care Records System,
including X-ray, radiology, pathology blood requisition and JAC prescription
applications, staff only needs to login once to carry out essential daily activities,
freeing up their time and resources to focus on patient care.”
Ed Sturt,
Head of IT Infrastructure,
Hampshire Hospitals NHS Foundation Trust

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