ExamShield Online Proctored
Exams - Candidate Guidelines for
Windows

A step-by-step guide on how to takean Online proctored Exam

April 2024
Version 12.0
Public© 2017 PeopleCert | All rights reserved
Process: Quality Management & Excellence | ID No: ….ver01.0 / 28.12.17

Page 1 of 7

TABLE OF CONTENTS

1INTRODUCTION .......................................................................................................................... 4

2

CHECKING YOUR COMPUTER’S SYSTEM REQUIREMENTS ..................................................... 4

3

4

5

6

2.1

BEFORE YOUR EXAM DAY YOU MUST CHECK YOUR COMPUTER MEETS THE FOLLOWING SYSTEM REQUIREMENTS:4

2.2

HOW TO PREPARE YOUR COMPUTER FOR YOUR EXAM AND PREVENT TECHNICAL ISSUES: ................................. 4

PREPARING FOR YOUR EXAM DAY ........................................................................................... 6
3.1

YOUR IDENTIFICATION DOCUMENT (ID): ......................................................................................................... 6

3.2

BEFORE YOUR EXAM DAY, YOU MUST: ............................................................................................................. 7

AXELOS OPEN BOOK EXAMS ..................................................................................................... 8
4.1

AXELOS OPEN BOOK EXAMS .......................................................................................................................... 8

4.2

DEVOPS INSTITUTE (DOI) OPEN BOOK EXAMS .............................................................................................. 9

SECURITY REQUIREMENTS AND PREPARATION ................................................................... 10
5.1

WHEN PREPARING FOR YOUR EXAM, YOU MUST ENSURE:............................................................................... 10

5.2

THE ROOM YOU TAKE YOUR EXAM IN MUST MEET THE FOLLOWING CRITERIA: ................................................. 10

5.3

THE COMPUTER YOU ARE USING FOR YOUR EXAM MUST MEET THE FOLLOWING CRITERIA: .............................. 10

5.4

SECURITY CHECKS ......................................................................................................................................... 11

EXAMSHIELD INSTALLATION .................................................................................................. 12© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 2 of 23

Document Revision History
Version

Date

12.0
11.0

08/04/2024
23/01/2024

10.0

31/07/2023

9.0

13/01/2023

8.0

21/11/2022

7.0

03/11/2022

6.0
5.0
4.0
3.0
02.7
02.6
02.5
02.4
02.3
02.2
02.1
02.0
01.5
01.4
01.3
01.2
01.1
01.0

14/09/2022
03/02/2022
28/01/2022
29/11/2021
01/03/2021
04/02/2021
10/10/2020
19/06/2020
09/04/2020
13/06/2019
17/12/2018
15/07/2018
31/05/2018
12/04/2018
04/01/2018
31/03/2017
13/12/2016
14/11/2016

Description of Change
2024 Rebranding
Update of 2024
Updates in sections: 2. System Requirements, 3. Exam
Preparation and 6. Exam Shield Installation
Update in paragraph 2 System Requirements•
Updates in paragraphs 2 System Requirements, 3 Exam
Preparation, 4 Axelos Open Book Exams and 5 Security
Requirements•
In Paragraph 6 Exam Shield Installation, the number ofhours in the subtitle was changed
Clarification was added in paragraph 4 about secondary
devices
Updates in paragraph 4 Axelos Open Book Exams
Minor update in paragraph 6
1st Revision 2022 - Axelos Open Book Exams
3rd Revision 2021
2nd Revision 2021
Revision 2021
Updates in paragraph 2
Updates in paragraphs 1 and 2
Revision 2020
Revision 2019
Minor correction in paragraph 2
2nd Revision 2018
Minor updates in paragraph 3
Updates in paragraph 1
Revision 2018
Revision 2017
Revision after Pilot version
Initial version- Pilot© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 3 of 23

This document provides important information to prepare for and take your ExamShield Online
Proctored exam with PeopleCert. Please read the information thoroughly at least three days before
your exam day so you are properly prepared. If you require any support please contact our Customer
Service Team at customerservice@peoplecert.org

2.1

Before your exam day you must check your computer meets the following system
requirements:•

Windows® 11, Windows® 10 (Windows 10S and Windows 11S is not supported) - Windows® 8.1,
Windows® 8 are not supported as of 7th of February 2023•

Dual-core 2.4GHz CPU or faster with 4GB of RAM (minimum)•

Microsoft Edge webview2 runtime, minimum version 92.0.902.55•

Active Full-Time/Broadband internet connection of at least 4Mbps•

16-bit monitor (at least 15”) with screen resolution 1024 x 768 or higher•

Keyboard and mouse or another pointing device (keyboard set to English characters)•

A web camera (the web camera can be embedded in your computer or be external to the computer).
Make sure you can rotate the web camera through a 360-degree rotation as you will be asked to
do this on your exam day. Mobile phones cannot be used to take your exam or be used as a
substitute for the web camera•

Speakers and microphone (for Business & IT exams headsets are only allowed during onboarding).

2.2

How to prepare your computer for your exam and prevent technical issues:

If your computer does not meet the below specification and requirements and if you contact us up to 72
hours before your exam, we can reschedule your exam at no charge enabling you more time to prepare.
On your exam day, if the computer you use does not meet the below requirements, we may need toclose the exam session and reschedule your exam with a fee.
•••

Do use a computer that has the following specification or higher:oWindows® 11, Windows® 10 (Windows 10S and Windows 11S is not supported) - Windows®
8.1, Windows® 8 are not supported as of 7th of February 2023

oDual-core 2.4GHz CPU or faster with 4GB of RAM

Unless your IT department can help you with this before your exam and be available to assist
you on your exam day:o

Do not use a work computer. Many work computers have restrictions that are likely to affectyour exam performance. Instead, we recommend using a personal computer.

o

Do not take your exam at work or elsewhere on a work computer or personal computer if
you are using your office network and your office network requires a firewall or VPN to use
your computer

Download the ExamShield software onto your computer at least 24 hours before your exam. If
you have used ExamShield before, uninstall the old version from your computer and install the newversion to avoid any issues. Refer to section 3.2 for more information regarding ExamShield
installation.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 4 of 23

•Connect to ExamShield at least 24 hours before your exam to carry out a compatibility check.
This helps to identify any issues and address them with you in plenty of time before your exam.
When you carry out this check you must:o

Use the same computer you will use on your exam dayoUse the same computer set up (camera, headset, screen etc.) and network (wifi/lan) that you
will use on your exam dayoComplete the compatibility check in the same room where you will take your exam•

Repeat the compatibility check described above approximately 2 hours before yourscheduled exam time. We strongly encourage you to do this in case there are any Operating (OS)updates to your computer since your first compatibility check. Sometimes OS updates can alter acomputer’s configuration, so it is best to check before your exam in case you need technicalassistance from us.

•

You can also read our 5 Steps to Success as a short reminder of what to have ready for yourexam day.

If the compatibility check identifies any issues, or you experience technical issues on your exam day or
have questions, our technical support team is here to help. You can reach us 24/7/365 via our supportchannels here.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 5 of 23

3.1

Your Identification Document (ID):On your exam day you will need to show your ID to the proctor who will verify your ID. The ID you use
on your exam day must be the same ID you used to book your exam. Your ID must be valid and meetthe criteria set out below.
If the first and last names on your ID do not exactly match the name you used to book your exam, youwill not be allowed to test, and no refund will be provided.
If you do not present a valid and acceptable ID, or if there is a name mismatch, this may result in theexam session being terminated with no refund. In such cases, you can re-book the exam using ourstandard booking process.
Your ID must meet the following criteria:
Please note that electronic IDs will not be accepted.
•

Be current and valid – ID containing dates that have expired are not allowed•

Be an original, not a photocopy•

Include a recognisable photo of you•

Match the information you gave when you booked your online exam•

Be a government-issued national/state/province identity card that is recognized by the country inwhich you are a citizen or permanent resident•

Contain your full date of birth•

Contain your First/Middle Name(s) and Last Name in English (Latin) characters•

ID not written in English-language (Latin Characters) will only be accepted if you have booked yourexam selecting a proctor in your native language. Please refer to PeopleCert’s ID Policy for fulldetail.

If the ID you are using to register for your online exam is acceptable but NOT written in English-language
letters (Latin Characters), then as part of booking your exam you must pick the correct proctor language
to match your own native language (*When available). For example, if your native language is Chineseand you are using an ID that is NOT written in English-language letters (Latin Characters) but instead,is written in Chinese characters, then you must select your ‘Proctor’s language’ preference to Chinese
When booking your exam if the ‘Proctor’s language’ or your language is not available as an option, youmust follow Steps 1 and 2 below:•

Step 1: At least 48 hours before your exam upload a clear image of your ID to your candidate
profile so we can validate your ID before your exam day.

•Step 2: Email us at customerservice@peoplecert.org with the subject line "ID Validation Request"
and provide us with your:oFull Nameo

Candidate IDoDate of BirthoExam Date and TimeoCountry of Origin.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 6 of 23

Once we receive your email, we will validate your ID. If the validation is successful, we will confirm thisto you, and you can proceed with your scheduled exam. If we cannot successfully validate your ID, wewill contact you to reschedule your exam, allowing you more time to obtain the necessary
documentation for ID validation.
*Proctor languages are available for a limited range of languages as shown in the language options of
our exam booking system.
Candidates under 16 years old
Candidates under 16 years old must be supported by a Legal Guardian during exam onboarding. The
guardian must provide their ID, per our ID requirements and provide their consent for the exam to berecorded, per PeopleCert’s Privacy Policy and Terms of Use.

3.2

Before your exam day, you must:•

Add your mobile/cell phone number (including country code) to your Candidate Profile. This will
help us contact you on your exam day if you experience any difficulties•

Disable any Virtualization Software such as VMware, Virtual PC, Virtual Box or Sandbox during thisexam. For exam security reasons, ExamShield cannot run through any virtualization software. You
should also close any applications that might affect the exam process, such as web browsers, chat,desktop, sharing and mail client applications.

•Prepare your exam environment to meet the security requirements described in Section 5 of thisdocument.

•

Read and follow the ExamShield Instructions detailed in Section 6 of this document. Please note:o

If you are using a work computer and/or do not have administration rights to the computer,please consult your IT department before installation of our ExamShield softwareo

If you experience difficulties installing or executing ExamShield, please add ExamShield
to your Antivirus and Firewall whitelist and repeat the installation steps. Consult your
Antivirus/Firewall vendor on how to do this as administration rights to the computer will
be neededoCorporate networks and/or VPN access may impact service delivery of your exam. We advise
you to consult your IT department before your exam day if you have corporate network and/or
VPN accesso

If you try to use an older version of ExamShield that is already installed on your computer, anerror will appear prompting you to update to the latest version.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 7 of 23

4.1

Axelos Open Book Exams

During Axelos Open Book exams you can use your official hard copy manual (if you have one), or youreBook on a second device through VitalSource. Your second device must be set to airplane mode.
Important note: Unofficial printed copies or versions of the manual are not allowed.
When using your official hard copy manual in an Open Book exam the following rules apply:•

Hard copy manuals may be annotated and tabulated•

Sticky notes, loose-leaf papers containing additional notes, and notes on the blank pages of theofficial hard copy manual are not allowed•

To allow you to use your manual during the exam, your proctor will ask you to open it and flip
through the pages in front of the web camera.

For all Open Book exams, an electronic copy of the Book will be available on your Exam interface.
•

To engage with the full eBook experience you need to have Webview2 Evergreen Bootstrapper
installed on your computer (this comes preinstalled with Windows 11). If you have an earlier version
of Windows on your computer, download and install Webview2 Evergreen Bootstrapper from thispage here•

If you do not have the latest version of Windows installed and cannot add additional software(VitalSource), to your computer you can:•oView the official eBook on a second device such as Smartphones, Tablets or Laptops. Yoursecond device must be set to airplane modeo

Use your Official hard copy manual

In all occasions, you have the option to use a standard PDF version of the eBook which is alsoavailable on your exam interface If Webview2 Evergreen Bootstrapper is not installed.

To check if WebView2 is already installed on your computer you can search for “WebView2” on theApps & features settings.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 8 of 23

4.2

DevOps Institute (DOI) Open Book Exams

During DOI open book exams, if you have official training materials from an Authorised Training
Organisation, you have the option to use your official hard copy learner manual or official digitallearner manual on a second device. Your second device must be set to airplane mode.
Important note: Unofficial hard copy or digital versions of the training material are not allowed.
When using your official hard copy learner manual in a DOI open book exam, the following rules apply:•

Hard copy manuals may be annotated and tabulated•

Sticky notes, loose-leaf papers containing additional notes, and notes on the blank pages of theofficial hard copy manual are not allowed•

To allow you to use your manual during the exam, your proctor will ask you to open it and flip
through the pages in front of the web camera.

When using your official digital learner manual during a DOI open book exam:•

You can view the full official learner manual on a second portable device such as a smartphone,tablet, or laptop. Your second device must be set to airplane mode.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 9 of 23

5.1

When preparing for your exam, you must ensure:•You have the same, valid photo ID you used to register and book your exam•

You have another form of photo ID available and to hand in case additional ID verification is neededon your exam day•

Your mobile/cell phone remains switched on and set to silent. The device must be placed out ofreach, so you need to move away from your chair to access it.

•

You do not have access to any unauthorised items, including unauthorised:•oNotes, manuals, whiteboards etc.

oTechnology. This includes additional headphones, smartwatches, screen(s), monitor(s),keyboard(s), camera(s), projector(s) or projected images/words

You are prepared to complete the exam on your own, without assistance from a third party.

Note: Hard copy manuals and eBooks are allowed for open book exams only. For all Axelos
examinations across the entire Business & IT portfolio, taken in English by non-native English speakers,
the use of hard copy bilingual dictionaries (not Thesaurus) is permitted.

5.2

The room you take your exam in must meet the following criteria:•

There is only one doorway for access in and out of the room which is visible to your web camera
throughout the exam•

The room is private, with no transparent walls (i.e., glass walls, indoor windows etc.)•

There is no background noise, and you will be alone in the room•

The walls and desk/table(s) are clear of unnecessary and/or unauthorised items (e.g., posters, postit notes, papers and books)•

Where note paper or other resources are allowed, you can and should have this available on yourdesk for your exam. You must show these items to your proctor on request, so they can ensure
there is nothing on them that could provide an unfair advantage•

No screens are in the room or visible (other than the computer screen which you will use to takethe exam)•

There is adequate light so the proctor can always see you clearly. Light should not be directed
toward the web camera.

5.3

The computer you are using for your exam must meet the following criteria:•Your computer’s web camera is clean and free from obstruction•

You can rotate your web camera 360 degrees, low and high, to show all areas of your room,
including under the desk, the desk surface and any other areas that may pose a risk to exam
security•

There must be no secondary monitors, smart accessories and/or devices connected to yourcomputer or accessible© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 10 of 23

•Your computer sound settings are set to Speakers and Microphones. For Business & IT exams
headsets are allowed only during exam onboarding and if used, your proctor will ask you to placethem on the desk, without disconnecting them, before you start the exam•Your computer screen and web camera are positioned so that you and the doorway of the room
are fully visible to the proctor through the web camera•

You are seated comfortably and can maintain the same position, in full view of the proctor,
throughout the exam.

5.4

Security Checks

During exam onboarding your proctor will complete a range of security checks. Your exam will not start
until your proctor is satisfied the exam regulations can be met. The security checks may include (this is
not an exhaustive list):•

Verification of your identity, including showing your ID via your web camera•

A 360-degree scan of your room, including detailed views under the desk and above/below/insideareas of the room that may pose a risk to exam security•

A request to show your computer monitor using with your mobile/cell-phone camera (in selfie mode)or a mirror•

Requests to move/remove items that may pose a risk to exam security•

Candidate security checks such as:o

A close-up view of your sleeves, eyeglasses, ears and/or hair. This is necessary to ensure there
are no concealed, unauthorised devices that may pose a risk or threat to the security of theexam. Please note, you may be asked to remove any headwear for long enough to verify theabsence of any unauthorised devices. If you require a female proctor to carry out this security
check you must contact us via email at customerservice@peoplecert.org at least threebusiness days before your exam. If you want to request a reasonable adjustment, pleaserefer to our Reasonable Adjustment Policy which can be accessed via PeopleCert’s website
under the ‘Support’ section. The policy details the process you will need to follow andtimeframes you need to allow for a reasonable adjustment request.

Security checks may be repeated in the exam. This may be because the proctor has observed
something that could compromise the security or integrity of the exam. You must comply with all security
check requests in a reasonable and timely manner.
Your exam session will be recorded and retained in accordance with our Privacy Policy
How we deal with non-compliance with our exam rules:
For minor infringements your proctor will notify you of the action required. If you do not take timely
action, or there is a significant risk to exam integrity, your exam will be suspended, and the session
terminated. Your exam may also be sent for post-exam security review/investigation. Depending on
the nature of a review and its outcomes there may be:•

A delay in the release of exam results, pending satisfactory conclusion of the review•

A requirement to re-sit the exam under the correct exam conditions•

Annulment of exam results•

Deactivation of your PeopleCert profile.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 11 of 23

All reviews/investigations are completed in line with our Malpractice Policy. Any actions applied by us
following a post-exam security review will be proportionate to any non-compliance identified. We willkeep you informed of the progress and final outcomes. Should a candidate disagree with any final
outcome decision they can appeal following the process set out in our Appeals Policy (available on our
website).

24 HOURS BEFORE YOUR EXAM

Step 1: Install ExamShield•

Close all applications running on yourcomputer•Disable any Virtualization Software.

Click on ‘Get Started’ (included in yourPeopleCert registration email) and login to
your PeopleCert profile.
On the overview tab, click ‘Download’ andselect either ‘Microsoft Store’ version or‘Windows Client’ version.
Note: If the ‘Download’ option is not
activated, make sure you click on ‘Checkin’ first.
Option A: ‘Microsoft Store’ version
Click ‘Get’ to download and install
ExamShield.

Click ‘Launch’ ExamShield.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 12 of 23

Click ‘Run ExamShield’.

Option B: ‘Windows Client’ version“Accept and Install WindowsOS client” to
set up the ExamShield application.

Click Save/Run
ExamShieldLauncher.exe. The
installation should start automatically andmay take a few minutes to complete.
Once installation is complete, the
ExamShield window will appear.

Option A and Option B:
Log in using your PeopleCert profile
username and password.
If you used Facebook, LinkedIn or Google
sign-in to register to your profile, click on
the relevant icon to login.
To run ExamShield in another language,
click on the relevant flag in the bottom rightcorner of the screen.
A countdown timer to your exam willappear under your exam credentials.
The ‘Call’ button re-directs you to thephone number where you can contact
PeopleCert’s customer support.
The ‘Chat’ button re-directs you to the chatwhere you can contact PeopleCert’s
customer support.
Step 2: Compatibility Check
Click ‘CHECK SYSTEM’ to carry out the compatibility check.
Before you take your exam, you must carry out a system compatibility check. This checks yourcomputers’ system integrity, audio, camera, internet connection and speed. The compatibility checkis mandatory before you can start your exam and must be completed at least 24 hours before yourscheduled exam time. When you carry out this check you must:o

Use the same computer you will use on your exam dayoUse the same computer set up (camera, headset, screen etc.) and network (wifi/lan) that you
will use on your exam dayoComplete the compatibility check in the same room where you will take your exam.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 13 of 23

The compatibility check also identifies if you are using more than one screen. You can only have
one screen activated. If you want to use a larger screen with your computer or laptop the set up
must be as we describe in points 1 and 2 below. This set up must be completed before you carryout the compatibility check otherwise you will not be able to successfully complete this stage.
1. Set your preferred screen as primary
2. Disconnect any other screen(s) (other than your primary screen) from your computer andmake sure the screen(s) is covered (e.g. by using a towel).
Please note that the compatibility check will not detect any security settings on your computer or
virtualisation programs that could interfere with the connection to ExamShield. Any suchconnection interference will only be detected during actual exam connection.
The system compatibility check takes approximately 5 minutes to complete.
We also recommend you repeat the compatibility check approximately 2 hours before yourscheduled exam time in case there are any Operating (OS) updates to your computer since yourfirst compatibility check. Sometimes OS updates can alter a computer’s configuration, so it is best
to check before your exam in case you need technical assistance from us.
The compatibility check consists of 4 parts:•

System integrity

•

Audio

•

Camera•Internet connection.

System integrity
System Integrity checks the compliance ofyour Operating System (OS) with our
ExamShield application requirements (e.g.
the OS version and free disk space).

Audio
To check audio select ‘BEGIN AUDIOTEST’.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 14 of 23

Your microphone will be recorded for 10
seconds.

ExamShield will play back the recording. If
you can hear your voice, select ‘YES’ toproceed. If you cannot hear your voiceselect ‘NO’ to begin the audio test again.

CameraTo check your camera is functional, youwill be asked if you can see yourself in a
specific panel. You can edit the setting ofyour camera by selecting the button next
to Camera dropdown menu.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 15 of 23

After completing each compatibility check,a message tells you if the check ‘Passed’or ‘Failed’ or if a ‘Warning’ is raised.
For ‘Failed’ checks detailed error
information and possible workarounds areprovided.
Click ‘CHECK AGAIN’ to retry.

If there is a ‘Warning’ message, click on
the arrow on the right of the warning toview more details.
A ‘Warning’ message will not prevent you
from taking the exam. It offers suggested
action you could take to help ensure an
optimal exam experience.

Internet Connection
During the Internet Connection testing you
will be asked to record a 10 second video
and upload it.
After a successful compatibility check, andif your scheduled exam start time is inless than 10 minutes, you will be able tostart the exam by clicking “START EXAM”.
Otherwise, you should terminate theapplication and launch it again 30 minutes
before your scheduled exam time.

By clicking on the Exam guidelines link on
the bottom of the screen, this provides you
with important reminders and guidance inreadiness to take your exam.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 16 of 23

30 minutes before your exam

Step 3: Log into ExamShield
Log into ExamShield 30 minutes before
your exam using your PeopleCert profile
username and password. If you used
Facebook, LinkedIn or Google sign-in toregister your profile, click on the relevant icon
to login.

A pop-up message will notify you of any
application(s) that need to be closed tocontinue with the exam.

Step 4: Self-onboarding
An intuitive wizard will guide you to connect
to your proctor and start your exam.
1. Accept NDA
Click ‘Next’ to accept the Non-Disclosure
Agreement and Terms of Use.
You cannot continue unless you accept theterms of use.
Click ‘End Exam’ if you do not accept theterms and do not wish to continue.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 17 of 23

2. Read exam instructions
Read the information carefully before youproceed to the next step.

3. View Exam Tutorial
A quick tutorial helps you become familiar
with the exam environment. You will learn
how to:✓Navigate questions✓

Flag a question✓

End the exam✓

Zoom in or zoom out✓

How to refresh and login in case of a
network disconnection✓

Communicate with yourthrough chat.

proctor

4. Check exam rules
Read the rules and confirm you have readand approved all of them.
The ‘Next’ button becomes clickable once
you have ticked all the exam rules.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 18 of 23

5. Scan your ID
You will need to upload or take a picture ofyour ID document so we can verify yourpersonal information.
Select ‘BROWSE’ to upload a picture of yourID. Or scan the QR code to initiate throughyour mobile device.

If you prefer to capture your ID via yourmobile phone – scan the QR code and follow
the given instructions. Your device should beequipped with a functional camera and a QR
code reader.

Once completed you will be prompted toperform a Face Capture.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 19 of 23

Lastly, you will be asked to go through theFacial Recognition process.

6. Connect to Proctor
Once you complete the above steps, click‘LET’S GO’ to connect with your proctor. By
clicking ‘LET’S GO’ you consent toPeopleCert recording your screen, camera
and keystrokes for quality and auditing
reasons.

Once logged in, the following control panel will open:
Many2Many control panel on the right, indicating you
have successfully joined the session. You can minimise thecontrol panel by clicking on the red arrow button.

Step 5: Your proctor joins the session
You will be instructed to:•

Check your audio and video performance•

Complete the required security checks•

Confirm your personal details. If any of the information is incorrect, please tell your proctor
immediately© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 20 of 23

•Your proctor will let you know when you can begin your exam!

Click ‘Next’ to continue only when prompted by your proctor.
Please note: Your exam session will be recorded, and your proctor will be online throughout yourexam session in case you need any help. You must have your microphone on throughout thesession. In case of communication loss during the exam, the proctor will pause the exam timer toprevent any impact on your allotted time. Once the connection is restored, you will be able to resume
your exam and the time will not be affected.
Step 6: Begin your exam
Read the information carefully before you start the exam.
•

If you are taking a Lean Six Sigma exam you can print the help file by clicking on the ‘Print
Scenarios’ button. Please note: Acrobat reader is required to view PDF files if the build in bookwill be used (or any other PDF reader).

•Click “Start Exam”.

Step 7: Answer questions
The menu on the left shows all the question
numbers. You can move from one question
to the next by clicking on the question
number. The question you are currently
working on becomes highlighted.

If you are taking an exam that requires a
scenario you have the option to open it in anelectronic form inside the exam, by clicking
on the button ‘Open scenario in window’ on
the top right corner.
If you are taking a Lean Six Sigma exam, youhave the option to use the WebATES
calculator.
To return to a question, you can flag it, by
checking the button next to the question
number on the left menu. To unflag it, click
to deselect the flag. You can flag more than
one question.

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 21 of 23

To answer a question, click on the square of
the answer you wish to choose. You canchange your answer by clicking on a different
option. You can review a question as manytimes as you want.

A pop-up message will remind you 15
minutes before your time runs out!
Step 8: End the exam
When you have completed your exam, clickthe ‘End Exam’ on the bottom right menu.
Your answers are automatically submitted,
and no changes can be made. If there areunanswered questions you will be notified bya pop-up message. Questions that have notbeen answered will be marked as incorrect.
You will need to confirm that you want to
end the exam.
Step 9: Take the Satisfaction Survey
You may be prompted to complete a shortsatisfaction survey, to provide us withfeedback on your exam experience. You canskip this if you wish and proceed to yourresults.

Step 10: Get your results
The Exam Results Report appears. Results
are provisional and subject to verification
by PeopleCert.
Click the ‘Print’ button to print the report orthe ‘Export’ button to save as a html file.
Your proctor will confirm the exam session
has been successfully completed and ask
you to destroy any scratch/note papers or
scenarios you used and exit fromExamShield.
We advise that you uninstall ExamShieldfrom your computer.
All done!

© 2024 PeopleCert | All rights reserved
Process: Manage and Support Exams
ID No: ECS_WI_26-8 ExamShield Online Proctored Exams - Candidate Guidelines for Windows ver12.0|08/04/2024
Page 22 of 23

Ε-mail: info@peoplecert.org, www.peoplecert.org
Copyright © 2024 PeopleCert International Limited and its affiliates (“PeopleCert”)
All rights reserved. No part of this document or the information in it may be copied, distributed, disclosed or used otherthan as authorized by PeopleCert. PeopleCert: Dream It, Do It® and the Swirl logo are registered trademarks ofPeopleCert.
DISCLAIMER
This publication is designed to provide helpful information to the recipient. Although care has been taken by PeopleCert inpreparation of this publication, no representation or warranty (either express or implied) is given by PeopleCert with respect
to the completeness, accuracy or suitability of the information or advice contained within it, and PeopleCert shall not beheld responsible for any loss or damage whatsoever relating to such information or advice.