Last Time Buy and End of Life Notice – Vector 4DCustomer Notice #2023-002
March 23rd, 2023

Dear Customer,
This notice is to inform you that Irisys are discontinuing the Vector 4D product line (Affected PartNumbers detailed below) with no replacement or alternative, effective from March 23rd 2023.
We truly believe that Vector 4D is the world’s best people counting sensor, however difficult
macro-economic conditions, component shortages and rising component prices mean that wehave had to make the difficult decision to exit the people counting hardware market.
Nearly 25 years ago, we accidentally pioneered people counting and we have since shipped over
500,000 sensors worldwide. We are incredibly proud of our history and extremely thankful toyou, our partners and customers, for your support over the years.
As a result of the aforementioned supply constraints, we unfortunately have an extremely
limited amount of Vector 4D inventory. Therefore, customers will be limited to a maximum lasttime buy of 5 pieces at list price, while stocks last. Orders will be processed on a first come, firstserved basis. Please send orders to sales@irisys.co.uk and await confirmation.
Finally, we want to reassure our Estate Manager and True Occupancy customers that this noticedoes not mean that Irisys is closing down. We will continue to support our SaaS/software
products and will be in touch with these customers to discuss further.
The following Questions & Answers should answer any further questions you may have, however
please feel free to contact Joe Barrett (joe.barrett@fluke.com) who will be happy to assist.
Key dates/milestones:
1. Formal notification begins: 23rd March 2023
2. End of life effective from: 23rd March 2023
3. Final order date: 31st March 2023 – stock available on a first come, first served basis,
while stocks last
4. Final ship date: 30th June 2023
We recognise the inconvenience that this may cause and apologise for the short notice that isbeing given. Irisys appreciates and values its business relationship with you and we look forward
to your continued support.
Best Regards

M.Slevin
Mike Slevin
Business Unit Director - Fluke Process Instruments, Irisys and Comark
InfraRed Integrated Systems Limited
Park Circle, Tithe Barn Way, Swan Valley, Northampton, NN4 9BG, UK
T +44 (0)1604 594200

F +44 (0)1604 594210 E sales@irisys.co.uk www.irisys.net

Registered in England No: 3186364. Registered Office as above. VAT No: GB 687 9020 94

1. Affected Vector 4D part numbers••

Vector 4D sensors: IRC6637-AW, IRC6637-AB, IRC6637CAW, IRC6637CAB
Vector 4D accessories: IWC6203, IWC6205-50, IWC6205-500, IWC6255, IWC6257, IWC6267,
IRTRM2210, IRTRM2220

2. Product Replacement Table
Obsoleted Part Numbers
IRC6637-AW
Vector 4D
IRC6637-AB
sensors
IRC6637CAW
IRC6637CAB
IWC6203
Vector 4D
IWC6205-50
accessories
IWC6205-500
IWC6255
IWC6257
IWC6267
IRTRM2210
IRTRM2220

Replacement Part Numbers

Comment
No replacement or alternative
products
No replacement or alternative
products

3. Questions and Answers
I have Vector 4D sensors installed in my/client’s building, do I need to do anything?
No, all installed Vector 4D sensors will continue to function as normal and you do not need to doanything.

I have an Estate Manager/True Occupancy subscription, is this affected?
No. Irisys is not closing down. We will continue to support our SaaS/software products and will
be in touch with these customers of these products to discuss further.

InfraRed Integrated Systems Limited
Park Circle, Tithe Barn Way, Swan Valley, Northampton, NN4 9BG, UK
T +44 (0)1604 594200

F +44 (0)1604 594210 E sales@irisys.co.uk www.irisys.net

Registered in England No: 3186364. Registered Office as above. VAT No: GB 687 9020 94

What about support? How will I access this and how long will Vector 4D be supported?
The way to access support is not changing. The first point of call should continue to be ourpartner portal (https://partners.irisys.net) followed by contacting our Support team atsupport@irisys.net.
Vector 4D will receive best endeavours support for 1 year from its end of life date (23rd March2023).

What happens if my Vector 4D sensor stops working after 23rd March 2023?
In the unlikely event that your Vector 4D sensor stops working, please first troubleshoot via ourpartner portal (https://partners.irisys.net) and if that is unsuccessful, please contact Irisys
Support at support@irisys.net.
If the sensor is within its warranty period, our Support team will advise you of the RMA process
to arrange a replacement under warranty. We will be holding an amount of Vector 4D sensors ina reserve stock for this purpose.
If the sensor is outside of its warranty period, our Support team will be unable to assist further.

InfraRed Integrated Systems Limited
Park Circle, Tithe Barn Way, Swan Valley, Northampton, NN4 9BG, UK
T +44 (0)1604 594200

F +44 (0)1604 594210 E sales@irisys.co.uk www.irisys.net

Registered in England No: 3186364. Registered Office as above. VAT No: GB 687 9020 94