HP Pavilion Power 15 Laptop PC* Model numbers: 15-cb000 – 15-cb099
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2017 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, and Pentium are trademarks ofIntel Corporation in the U.S. and othercountries. Microsoft and Windows are U.S.
registered trademarks of the Microsoft groupof companies.
In accordance with Microsoft’s support policy,
HP does not support the Windows 8 orWindows 7 operating system on products
configured with Intel and AMD 7th generationand forward processors or provide any
Windows 8 or Windows 7 drivers on
http://www.support.hp.com.
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in theexpress warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
First Edition: April 2017
Document Part Number: 925501-001

Product notice

Software terms

This guide describes features that are common
to most models. Some features may not be
available on your computer.

By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User License
Agreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a refund subject to therefund policy of your place of purchase.

Not all features are available in all editions ofWindows. This computer may require upgraded
and/or separately purchased hardware, drivers,
and/or software to take full advantage ofWindows functionality. See
http://www.microsoft.com for details.

For any further information or to request a fullrefund of the computer, please contact yourlocal point of sale (the seller).

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place thedevice directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do notallow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).

iii

iv

Safety warning noticeTable of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Keyboard area ........................................................................................................................................................ 9
TouchPad ............................................................................................................................................. 9
Lights ................................................................................................................................................. 10
Button and speakers ......................................................................................................................... 11
Special keys ....................................................................................................................................... 12
Action keys ........................................................................................................................................ 13
Bottom ................................................................................................................................................................. 14
Labels ................................................................................................................................................................... 15
3 Illustrated parts catalog .............................................................................................................................. 17
Computer major components .............................................................................................................................. 17
Display assembly subcomponents ...................................................................................................................... 20
Mass storage devices ........................................................................................................................................... 22
Miscellaneous parts ............................................................................................................................................. 23
4 Removal and replacement procedures preliminary requirements .................................................................... 25
Tools required ...................................................................................................................................................... 25
Service considerations ......................................................................................................................................... 25
Plastic parts ....................................................................................................................................... 25
Cables and connectors ...................................................................................................................... 25
Drive handling ................................................................................................................................... 26
Grounding guidelines ........................................................................................................................................... 26
Electrostatic discharge damage ........................................................................................................ 26
Packaging and transporting guidelines .......................................................................... 27
Workstation guidelines ................................................................................ 27
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 29
Component replacement procedures .................................................................................................................. 29
Display subcomponents (bezel, panel, camera) ............................................................................... 29
Rubber feet ........................................................................................................................................ 34v

Bottom cover ..................................................................................................................................... 35
Battery ............................................................................................................................................... 37
WLAN module .................................................................................................................................... 38
Memory module ................................................................................................................................ 40
Hard drive .......................................................................................................................................... 41
Solid-state drive (SSD) ...................................................................................................................... 43
Fan assembly ..................................................................................................................................... 44
Heat sink ............................................................................................................................................ 46
TouchPad board ................................................................................................................................. 48
USB board .......................................................................................................................................... 50
Power button board .......................................................................................................................... 51
System board .................................................................................................................................... 52
RTC battery ........................................................................................................................................ 55
Speakers ............................................................................................................................................ 56
Display assembly ............................................................................................................................... 57
Power connector cable ...................................................................................................................... 66
Top cover/keyboard ........................................................................................................................... 67
6 Using Setup Utility (BIOS) ............................................................................................................................. 69
Starting Setup Utility (BIOS) ................................................................................................................................ 69
Updating Setup Utility (BIOS) .............................................................................................................................. 69
Determining the BIOS version ........................................................................................................... 69
Downloading a BIOS update .............................................................................................................. 70
7 Backing up, restoring, and recovering ........................................................................................................... 71
Creating recovery media and backups ................................................................................................................ 71
Creating HP Recovery media (select products only) ......................................................................... 71
Using Windows tools ........................................................................................................................................... 72
Restore and recovery ........................................................................................................................................... 73
Recovering using HP Recovery Manager ........................................................................................... 73
What you need to know before you get started ............................................................. 73
Using the HP Recovery partition (select products only) ................................................. 74
Using HP Recovery media to recover .............................................................................. 74
Changing the computer boot order ................................................................................ 75
Removing the HP Recovery partition (select products only) ......................................... 76
8 Using HP PC Hardware Diagnostics (UEFI) ....................................................................................................... 77
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................... 77vi

9 Specifications .............................................................................................................................................. 79
Computer specifications ...................................................................................................................................... 7939.6-cm (15.6-in) display specifications ............................................................................................................. 80
Hard drive specifications ..................................................................................................................................... 81
M.2 PCIe solid-state drive specifications ............................................................................................................ 82
M.2 SATA-3 solid-state drive specifications ........................................................................................................ 83
10 Power cord set requirements ...................................................................................................................... 85
Requirements for all countries ............................................................................................................................ 85
Requirements for specific countries and regions ................................................................................................ 86
11 Recycling .................................................................................................................................................. 89
Index ............................................................................................................................................................. 91

vii

viii

1

Product description
Category

Description

N17P-G0graphics

R17MP1-70
graphics

Product name

HP Pavilion Power 15 Laptop PC√√

7th generation Intel® Core™ processors√√

Intel Core i7-7700HQ (2.8-GHz, turbo up to 3.8 GHz, 2400-MHz/6-MB L3 cache,quad core)√√Intel Core i5-7300HQ (2.5-GHz, turbo up to 3.5 GHz, 2400-MHz/6-MB L3 cache,quad core)√√

Internal graphics√√

Intel HD Graphics 630√√

Hybrid graphics√√

Nvidia N17P-G0 (GeForce GTX 1050) with 4096 MB or 2048 GB of dedicated video
memory√* Model numbers: 15-cb000 – 15-cb099
Processor

Graphics

AMD R17M-P1-70 (Radeon RX 550) with 2048 MB of dedicated video memory

Panel

Memory√Support HD Decode, DX12, and HDMI√√

Supports Optimus√

Support GPS (GPU Performance Scaling)√

39.6-cm (15.6-in), white light-emitting diode (WLED), UWVA, eDP, slim-flat (3.2
mm)

√

√

Full high-definition (FHD), anti glare (1920×1080); typical brightness: 220 nits√√

Full high-definition (FHD), BrightView (1920×1080); typical brightness: 220 nits√√

Ultra high-definition (UHD), anti glare (3840×2160), eDP+NVSR; typicalbrightness: 300 nits√√

Touch solution with flush glass, multitouch enabled√√

Two non-customer-accessible/upgradable memory module slots√√

DDR4-2400 dual channel support√√

Supports up to 16 GB of system RAM in the following configurations:

√

√

●

16384-MB total system memory (8192×2)

√

√

●

12288-MB total system memory (8192×1) + (4096×1)

√

√

●

8192-MB total system memory (8192×1) or (4096×2)

√

√

●

6144-MB total system memory (4096×1) + (2048×1)

√

√

●

4096-MB total system memory (4096×1)

√

√

1

Category

Description

N17P-G0graphics

R17MP1-70
graphics

Hard drives

Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm/7.2mm (.28-in) thicknesses√√

Support for solid-state drive + hard drive√√

Support for M.2 PCIe SSD√√

Support for M.2 SATA SSD√√

Accelerometer/hard drive protection support√√

Single hard drive configurations:

√

√

●

2-TB, 5400 rpm, 9.5 mm/7.2 mm

√

√

●

1-TB, 7200 rpm, 9.5 mm√√

PCIe NVMe TLC M.2 solid-state drive:

√

√

√

√

√

√

●

256 GB

Dual storage configurations:●

256 GB PCIe NVMe TLC M.2 SSD + 1 TB (7200 rpm) 9.5 mm

√

√

●

128 GB SATA Value SSD + 1 TB (7200 rpm) 9.5 mm

√

√

●

128 GB SATA Value SSD + 2 TB (5400 rpm) 9.5 mm/7.2 mm

√

√

●

128 GB PCIe NVMe TLC M.2 SSD + 1 TB (7200 rpm) 9.5 mm

√

√

●

128 GB PCIe NVMe TLC M.2 SSD + 2 TB (5400 rpm) 9.5 mm/7.2 mm√√

HP Wide Vision HD camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR,
88° WFOV, 720p by 30 frames per second√√

Dual array digital microphones with appropriate software - beam forming, echo
cancellation, noise suppression√√

HP Wide Vision FHD IR Camera, indicator LED & 2x IR LEDs, USB 2.0, FHD Hybrid
BSI sensor, f2.2, WDR, 88° WFOV, 1080p by 30 frames per second√√

Support Windows Hello√√Dual array digital microphones with appropriate software - beam forming, echo
cancellation, noise suppression√√

Support WDR (Wide Dynamic Range)√√

Supports HP Audio Boost√√

Dual speakers√√

Audio brand√√

B&O Play√√

Audio application name√√

B&O Play Audio Control√√

Ethernet

Integrated 10/100/1000 network interface card (NIC)√√

Wireless Network

Integrated wireless options with dual antennas (M.2/PCIe):√√

Camera/mic

Audio

2

Chapter 1 Product description

Category

Description

N17P-G0graphics

R17MP1-70
graphics

Compatible with Miracast-certified devices√√

Support for the following WLAN formats:

√

√

√

√

HP Multi-Format Digital Media Reader√√

Support SD/SDHC/SDXC√√

Push-push insertion/removal√√Internal Card
Expansion

One M.2 slot for solid-state drive√√

One M.2 slot for WLAN

√

√

Ports

Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard
aspect video (auto adjust panel resolution to fit embedded panel and externalmonitor connected)√√

HDMI v2.0 supporting up to 4096×2160 @ 60Hz√√

RJ-45 (Ethernet)√√

USB 3.0 (3)√√USB 3.1 Gen1 Type-C port (support data transfer, DisplayPort 1.2 out up to
4096×2304 (60Hz), HP Sleep & Charge)√√

AC Smart Pin adapter plug√√

Headphone/line out and microphone/line in combo jack√√

Keyboard√√

Full-size backlit, 3-coat paint, island style keyboard with numeric keypad√√

TouchPad√√

Image sensor√√

Multi-touch gestures enabled√√

Taps enabled by default√√

Supports Modern Trackpad Gestures√√

AC adapters

√

√

150 W

√

√

Power cord√√

1 meter premium power cord√√Battery√√

4-cell, 70-Whr, 4550 mAh, polymer battery√√

TPM 2.0√√

Kensington Security Lock√√

Preinstalled√√●
External media
card

Keyboard/
pointing devices

Power

Security

Operating system

Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + Bluetooth 4.2 Combo
Adapter (non-vPro)

3

Category

Service4

Description

N17P-G0graphics

R17MP1-70
graphics

Windows 10√√

Windows 10 Professional√√

For Developed Market (ML):√√Windows 10 Home ML√√

Windows 10 Home Plus ML√√

For Emerging Market (EM/SL):√√Windows 10 Home EM/SL√√

Windows 10 Home Plus EM/SL√√For China Market:√√

CPPP Windows 10 Home High End China Language Edition√√

CPPP Windows 10 Home China Language Edition√√

For APJ SEAP Market (EM/SL):√√

SEAP Windows 10 Home EM/SL√√

SEAP Windows 10 Home High End Plus√√

FreeDOS 2.0√√

End-user replaceable parts√√

AC adapter√√

Chapter 1 Product description

2

Getting to know your computer

Right side

Component(1)

Description
Memory card reader

Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.

Hold the card label-side up, with connectors facing thecomputer.

2.

Insert the card into the memory card reader, and thenpress in on the card until it is firmly seated.

To remove a card:

(2)

(3)

(4)

Power light

Drive light

USB Type-C port with HP Sleep and Charge▲

Press in on the card, and then remove it from the memory
card reader.

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard
drive.

Connects a USB device that has a Type-C connector, provides
high-speed data transfer, and even when the computer is off,charges products such as a cell phone, camera, activity tracker,
or smartwatch (select devices only).
– or –
Connects to various USB, video, HDMI, and LAN devices.
NOTE: Cables and/or adapters (purchased separately) may berequired.

Right side5Component(5)

USB 3.x port with HP Sleep and Charge

Connects a USB device, provides high-speed data transfer, andeven when the computer is off, charges products such as a cell
phone, camera, activity tracker, or smartwatch (select devices
only).

(6)

HDMI port

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

(7)

RJ-45 (network) jack/status lights

Connects a network cable.

(8)

(9)

6

Description

AC adapter and battery light

Power connector

Chapter 2 Getting to know your computer●

White: The network is connected.

●

Amber: Activity is occurring on the network.

●

White: The AC adapter is connected and the battery is fully
charged.

●Blinking white: The AC adapter is disconnected and thebattery has reached a low battery level.

Connects an AC adapter.

Left side

Component(1)

Description
Security cable slot

Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled orstolen.

(2)

USB 3.x SuperSpeed ports (2)Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

(3)

Audio–out (headphone)/Audio-in (microphone)
combo jackConnects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust thevolume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:▲

Select the Start button, select HP Help and Support, andthen select HP Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.

Left side7

Display

Component

Description(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2)

Internal microphones

Record sound.

(3)

Infrared camera lights (select products only)

On: The infrared camera is in use.

(4)

Camera light

On: The camera is in use.

(5)

CameraAllows you to video chat, record video, and record still images.

(6)

Infrared camera (select products only)

Allows a facial recognition logon to Windows, instead of a password
logon.

*The antennas are not visible from the outside of the computer, and antenna location varies. For optimal transmission, keep the areas
immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:▲8

Select the Start button, select HP Help and Support, and then select HP Documentation.

Chapter 2 Getting to know your computerKeyboard area
TouchPad

Component

Description(1)

TouchPad zone

Reads your finger gestures to move the pointer or activate itemson the screen.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

Keyboard area

9

Lights

Component(1)

10

Description
Power light●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

(2)

Caps lock light

On: Caps lock is on, which switches the key input to all capitalletters.

(3)

Mute light●

On: Computer sound is off.

●

Off: Computer sound is on.

Chapter 2 Getting to know your computer

Button and speakers

Component(1)

Description
Power button●

When the computer is off, press the button to turn on thecomputer.

●

When the computer is on, press the button briefly toinitiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep.

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button resultsin the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options.
▲

Type power in the taskbar search box, and then selectPower & sleep settings.
‒ or –
Right-click the Start button, and then select Power
Options.

(2)

Speakers

Produce sound.

Keyboard area

11Special keys

Component

Description(1)

esc key

Displays system information when pressed in combination withthe fn key.

(2)

fn keyExecutes specific functions when pressed in combination withanother key.

(3)

Windows key

Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.

(4)

Action keys

Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature off or on.

12

(5)

Num Lk key

Alternates between the navigational and numeric functions on
the integrated numeric keyboard.

(6)

Integrated numeric keypad

A separate keypad to the right of the alphabet keyboard. Whennum lk is pressed, the keypad can be used like an external
numeric keypad.

Chapter 2 Getting to know your computerAction keys
An action key performs the function indicated by the icon on the key. To determine which keys are on yourproduct, see Special keys on page 12.
▲
Icon

To use an action key, press and hold the key.
Description
Opens the Get started app.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor isconnected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on.
NOTE:

To conserve battery power, turn off this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or off.
NOTE:

The airplane mode key is also referred to as the wireless button.

NOTE:

A wireless network must be set up before a wireless connection is possible.

Keyboard area

13

Bottom

Component

Description

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components
and prevent overheating. It is normal for the internal fan to cycle on and off
during routine operation.

14

Chapter 2 Getting to know your computer

Labels
The labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of thecomputer, inside the battery bay, under the service door, or on the back of the display.
●Service label—Provides important information to identify your computer. When contacting support, youwill probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that mostclosely matches the service label on your computer.

Component(1)

HP product name(2)

Serial number(3)

Product number(4)

Warranty period(5)Model number (select products only)●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approvalmarkings for the countries or regions in which the devices have been approved for use.

Labels15

16

Chapter 2 Getting to know your computer

3

Illustrated parts catalog

Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.

Computer major components

17

Item

Component

Spare partnumber

Display assembly (touch or non-touch)
NOTE: For non-touch display assembly spare part information, see Display assembly subcomponents
on page 20.
(1)

Touch screen for use in black and green models

926881-001

Touch screen for use in black and white models

928180-001(2)

Non-touch screen

not spared(3)

Top cover/keyboard
NOTE:

(4)

For use in black and green models

926893-xxx

For use in black and white models

926894-xxx

Power button board
NOTE:

(5)

For a detailed list of keyboard country codes, see Top cover/keyboard on page 67.

The power button board cable is available using spare part number 926872-001.

For use in black and green models with AMD Radeon graphics

926885-001

For use in black and white models with AMD Radeon graphics

926886-001

For use in black and green models with Nvidia GeForce graphics

926887-001

For use in black and white models with Nvidia GeForce graphics

926888-001

TouchPad board

926882-001

NOTE:

The TouchPad cable is available using spare part number 926873-001.

(6)

Power connector cable

926430-001(7)

USB board926883-001

NOTE:

The USB board cable is available using spare part number 926871-001.

For use in models with AMD Radeon graphics

926883-001

For use in models with Nvidia GeForce graphics

926884-001(8)TouchPad bracket (not illustrated)

926879-001(9)WLAN moduleIntel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)

(10)

(11)

18

901229-855

Solid-state drive, M.2
256 GB, PCIe

847109-020

128 GB, PCIe

912322-007

128 GB, SATA-3

827560-052

Memory module (DDR4-2400)
8-GB

862398-855

4 GB862397-855

2 GB864271-855

Chapter 3 Illustrated parts catalog

Item

Component(12)

Heat sink assembly (includes replacement thermal materials)

Spare partnumberFor use in models with AMD Radeon graphics

926876-001

For use in models with Nvidia GeForce graphics

930615-001

(13)

Fan

926875-001(14)

Hard drive, 2.5 inch (does not include bracket, connector board, or cable)
NOTE:

The hard drive cable is available using spare part number 926874-001.

2-TB, 5400-rpm

912487-855

1-TB, 7200-rpm

766644-005(15)

Hard drive bracket

926877-001(16)

RTC battery

not spared(17)

System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with Nvidia GeForce discrete graphics memory:●Intel Core i7-7700HQ processor and 4 GB of discrete graphics memory

926305-xx1●

Intel Core i7-7700HQ processor and 2 GB of discrete graphics memory

926304-xx1●

Intel Core i5-7300HQ processor and 4 GB of discrete graphics memory

926307-xx1●

Intel Core i5-7300HQ processor and 2 GB of discrete graphics memory

926306-xx1

For use in models with AMD Radeon discrete graphics memory:●Intel Core i7-7700HQ processor

926308-xx1●

Intel Core i5-7300HQ processor

926309-xx1(18)

Speakers (includes left and right speakers and cable)

926892-001(19)

Battery (4 cell, 70 Wh, 4.55 Ah)

917724-855(20)

Rubber Kit(21)

For use in black and green models

926889-001

For use in black and white models

926890-001

Bottom coverFor use in black and green models

926864-001

For use in black and white models

926863-001

Computer major components

19Display assembly subcomponents

Item

Component

Spare part number

Display bezel
NOTE: Foil piece for use with the bezel on models with UHD panels is available using sparepart number 935520-001.
(1)

For use in models with a standard HD camera

926865-001(2)

For use in models with an IR camera

926866-001

Camera/microphone module(3)20Standard HD camera

Chapter 3 Illustrated parts catalog

919573-006

Item

Component

Spare part number(4)

IR camera

926727-001(5)

Raw display panel (39.6-cm [15.6-in])
FHD

752920-017

UHD929115-001(6)Hinge Kit (left and right)

926880-001(7)

Antenna, dual (includes wireless antenna cable and transceiver)

926860-001(8)Display cable (includes display panel cable and camera/microphone cable)(9)

For use in models with an FHD display and standard HD camera

926867-001

For use in models with an FHD display and IR camera

926869-001

For use in models with an UHD display and standard HD camera

926868-001

For use in models with an UHD display and IR camera

926870-001

Display enclosure:(includes wireless antennas)
For use in models with FHD displays:●

For use in black and green models

926861-001●

For use in black and white models

926862-001

For use in models with UHD displays:
NOTE: Foil piece for use in the enclosure in models with UHD panels is available using
spare part number 935521-001.
●

For use in black and green models

935522-001●

For use in black and white models

935523-001

Hinge cover (not illustrated)
Left928123-001

Right

928122-001

Display assembly subcomponents

21

Mass storage devices

Item

Component(1)

Hard drive, SATA; does not include brackets, connector board, or cable):
2-TB, 5400-rpm

912487-855

1-TB, 7200-rpm

766644-005(2)

Hard drive connector/cable

926874-001(3)

Hard drive brackets

926877-001(4)

Solid-state drive, M.2

(*)

22

Spare part number

256 GB, PCIe

847109-020

128 GB, PCIe

912322-007

128 GB, SATA-3

827560-052

External optical drive (not illustrated)

747080-001

Chapter 3 Illustrated parts catalog

Miscellaneous parts
Component

Spare part number

HP Smart AC adapter, 150 W (4.5 mm, PFC, SMART, slim)

917649-850

Power cord:
For use in Australia

920689-011

For use in Denmark

920689-007

For use in Europe

920689-005

For use in India

920689-016

For use in Israel

920689-008

For use in Japan

920689-017

For use in North America

920689-001

For use in the People’s Republic of China

920689-014

For use in South Africa

920689-010

For use in South Korea

920689-013

For use in Switzerland

920689-009

For use in Taiwan

920689-015

For use in Thailand

920689-012

For use in the United Kingdom

920689-006

Screw Kit

926891-001

USB-C to USB-A adapter

833960-001

HP HDMI to VGA Adapter

701943-001

Miscellaneous parts

23

24

Chapter 3 Illustrated parts catalog

4Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:●Flat-bladed screwdriver●

Magnetic screwdriver●

Phillips P0 and P1 screwdrivers

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use carewhen handling the plastic parts. Apply pressure only at the points designated in themaintenance instructions.

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during thereassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables teareasily.

Tools required25

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to thecomputer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in manycases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in thissection.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated bydifferent activities.
CAUTION:

26

A product can be degraded by as little as 700 V.

Chapter 4 Removal and replacement procedures preliminary requirements

Typical electrostatic voltage levels
Relative humidity
Event

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines
Follow these grounding workstation guidelines:●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools andequipment.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines27

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with aminimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can beused at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:●

Antistatic tape●

Antistatic smocks, aprons, and sleeve protectors●

Conductive bins and other assembly or soldering aids●

Nonconductive foam●Conductive tabletop workstations with ground cords of one megohm resistance●

Static-dissipative tables or floor mats with hard ties to the ground●

Field service kits●

Static awareness labels●

Material-handling packages●

Nonconductive plastic bags, tubes, or boxes●

Metal tote boxes●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

28

Material

Use

Voltage protection level

Antistatic plastics

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

Chapter 4 Removal and replacement procedures preliminary requirements

5

Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.

Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 15 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal andreplacement.

Display subcomponents (bezel, panel, camera)
NOTE:

Non-touch display assemblies are spared at the subcomponent level only.

Touch displays are spared only as entire hinge-ups.
This section illustrates how to remove the display bezel, display panel, and camera module for non-touch
displays without removing the display from the computer. Display assembly on page 57 illustrates removing
all non-touch display subcomponents.
To remove non-touch display assembly subcomponents, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

Remove the display assembly subcomponents:
1.

Open the computer as far as it will open.

2.

To remove the display bezel:a.

Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of thedisplay bezel until the bezel disengages from the display enclosure.

Component replacement procedures

29

b.

3.

Remove the display bezel (4).

To remove the standard camera/microphone module:
Standard webcam

30a.

Position the display assembly with the top edge toward you.

b.

Pry up to disengage the camera/microphone module from the adhesive that secures it to thedisplay (1).

c.

Disconnect the cable (2) from the module.

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

d.

4.

Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.

To remove the infrared (IR) camera/microphone module:
IR webcama.

Position the display assembly with the top edge toward you.

b.

Pry up to disengage the camera/microphone module from the adhesive that secures it to thedisplay (1).

c.

Disconnect the cables from the right side of the camera (2) and the left side of the camera (3).

Component replacement procedures

31

d.

5.

32

Remove the tape from the enclosure (4). Replacement cameras come with tape already installed.

To remove the display panel:a.

Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of theenclosure.

b.

Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on
the back of the panel.

Chapter 5 Removal and replacement procedures for Authorized Service Provider partsc.

On the back of the display panel, release the adhesive strip that secures the display panel cable tothe display panel, and then disconnect the cable (1).

d.

Remove the display panel from the display enclosure (2).

Reverse this procedure to reassemble and install the display assembly components.

Component replacement procedures

33

Rubber feet
Description

Spare part number

Rubber feet for use in black and green models

926889-001

Rubber feet for use in black and white models

926890-001

Before removing the rubber feet, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

To remove the rubber feet:▲

Peel the lower rubber feet (1) and upper rubber feet (2) from the bottom of the computer.
NOTE: The lower feet and upper feet are different sizes.

Reverse this procedure to install the rubber feet.

34

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Bottom cover
Description

Spare part number

Bottom cover for use in black and green models

926864-001

Bottom cover for use in black and white models

926863-001

Before removing the bottom cover, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the battery (see Battery on page 37).

To remove the bottom cover:1.

Position the computer upside down with the front toward you.

2.

Remove the two upper rubber feet (1).

3.

Remove the two Phillips PM2.5×6.0 screws (2) under the two upper rubber feet that secure the bottom
cover to the computer.

4.

Remove the five Phillips PM2.0×6.0 screws (3) that secure the bottom cover to the computer.

Component replacement procedures

35

5.

Using a non-marking tool, start prying near a corner of the computer and work around to the back toseparate the bottom cover from computer (1), and then remove the bottom cover (2).

Reverse this procedure to install the bottom cover.

36

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

BatteryDescription

Spare part number

Battery, 4 cell, 70 Wh, 4.55 Ah

917724-855

Before disassembling the computer, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

To remove the battery:1.

Remove the four Phillips PM2.0×4.0 screws (1) that secure the battery to the computer.

2.

Lift the battery (2) up and out of the computer.

Reverse this procedure to install the battery.

Component replacement procedures

37

WLAN module
Description

Spare part numberIntel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro)

901229-855

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in yourcountry or region. If you replace the module and then receive a warning message, remove the module torestore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

To remove the WLAN module:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2” (ifapplicable).

2.

38

Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (TheWLAN module tilts up.)

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3.

Remove the WLAN module by pulling the module away from the slot at an angle (3).

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Component replacement procedures

39

Memory module
Description

Spare part number

Memory module (PC4-2400)
8-GB

862398-855

4-GB862397-855

2-GB864271-855

Before removing a memory module, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

To remove a memory module:
1.

Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)2.

Remove the memory module (2) by pulling it away from the slot at an angle.

Reverse this procedure to install a memory module.

40

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Hard drive
NOTE:

The hard drive spare part kit does not include the hard drive bracket or cable.

Description

Spare part number

Hard drives:
2-TB, 5400-rpm

912487-855

1-TB, 5400-rpm

766644-005

Hard drive bracket

926877-001

Hard drive cable

926874-001

Before removing the hard drive, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

To remove the hard drive:
1.

Disconnect the hard drive connector cable from the system board (1).

2.

Use the tab on the bracket at the front of the hard drive to lift the drive (2).

3.

Remove the hard drive from the computer (3).

Component replacement procedures

41

4.

To remove the hard drive bracket and connector, pull the connector away from the hard drive (1).

5.

Pull each bracket away from the sides of the hard drive (2).

Reverse this procedure to reassemble and install the hard drive.

42

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Solid-state drive (SSD)
Description

Spare part number

256 GB, PCIe

847109-020

128 GB, PCIe

912322-007

128 GB, SATA-3

827560-052

Before removing the solid-state drive, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

Remove the solid-state drive:
1.

Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.

2.

Remove the drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.

Reverse this procedure to reassemble and install the solid-state drive.

Component replacement procedures

43

Fan assembly
Description

Spare part number

Fan assembly

926875-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of thecomputer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor andis designed to turn on automatically when high temperature conditions exist. These conditions are affected byhigh external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through theventilation grill located on the left side of the computer.
Before removing the fan assembly, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

To remove the fan assembly:

44

1.

Disconnect both fan cables from the system board (1).

2.

Remove the five Phillips PM2.0×4.0 screws (2) that secure the fan to the computer.

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3.

Remove the fan assembly from the computer (3).

Reverse this procedure to install the fan assembly.

Component replacement procedures

45

Heat sink
NOTE:

The heat sink spare part kit includes replacement thermal materials.

Description

Spare part number

Heat sink for use in models with AMD Radeon graphics

926876-001

Heat sink for use in models with Nvidia GeForce graphics

930615-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of thecomputer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor andis designed to turn on automatically when high temperature conditions exist. These conditions are affected byhigh external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through theventilation grill located on the left side of the computer.
Before removing the heat sink, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

To remove the heat sink:46

1.

In the order indicated on the heat sink, remove the screws (1) – (6) that secure the heat sink to thesystem board.

2.

Remove the heat sink from the system board (7).

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

●

Thermal paste is used on the processor and associated heat sink area (1)(2), as well as thegraphics chip and associated heat sink area (3)(4).

Reverse this procedure to reassemble and install the heat sink.

Component replacement procedures47

TouchPad board
Description

Spare part number

TouchPad board

926882-001

TouchPad bracket

926879-001

TouchPad board cable

926873-001

Before removing the TouchPad board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

To remove the TouchPad board:

48

1.

Disconnect the cable from the TouchPad board (1).

2.

Using a Phillips P1 screwdriver, remove the three Phillips PM2.0×2.5 screws (2) that secure the bracket
to the computer, and the lift the bracket from atop the TouchPad (3).

3.

Lift keyboard cable up to access screws underneath (4).

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

4.

Using a Phillips P0 screwdriver, remove the three Phillips broad head PM2.0×2.0 screws (5) that secure
the TouchPad board to the computer, and the lift the board from the computer (6).

Reverse this procedure to install the TouchPad board.

Component replacement procedures

49

USB board
Description

Spare part number

USB board for use in models with AMD Radeon graphics

926883-001

USB board for use in models with Nvidia GeForce graphics

926884-001

USB board cable

926871-001

Before removing the USB board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

To remove the USB board:
1.

Disconnect the larger (1) and smaller (2) cables from the USB board.

2.

Remove the two Phillips PM2.0×4.0 screws (3) that secure the USB board to the computer.

3.

Rotate the back of the board up and pull it away from the side of the computer to remove it (4).

Reverse this procedure to install the USB board.

50

Chapter 5 Removal and replacement procedures for Authorized Service Provider partsPower button board
Description

Spare part number

Power button board for use in black and green models with AMD Radeon graphics

926885-001

Power button board for use in black and white models with AMD Radeon graphics

926886-001

Power button board for use in black and green models with Nvidia GeForce graphics

926887-001

Power button board for use in black and white models with Nvidia GeForce graphics

926888-001

Power button board cable

926872-001

Before removing the power button board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

6.

Remove the USB board (see USB board on page 50).

To remove the power button board:
1.

Using a Phillips P0 screwdriver, remove the Phillips broad head PM2.0×2.0 screw (1) that secures thepower button board to the computer

2.

Remove the power button board from the computer (2).

Reverse this procedure to install the power button board and cable.

Component replacement procedures

51

System board
NOTE:

The system board spare part kit includes replacement thermal materials.

Description

Spare part number

System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in models with Nvidia GeForce discrete graphics memory:●Intel Core i7-7700HQ processor and 4 GB of discrete graphics memory

926305-xx1●

Intel Core i7-7700HQ processor and 2 GB of discrete graphics memory

926304-xx1●

Intel Core i5-7300HQ processor and 4 GB of discrete graphics memory

926307-xx1●

Intel Core i5-7300HQ processor and 2 GB of discrete graphics memory

926306-xx1

For use in models with AMD Radeon discrete graphics memory:●Intel Core i7-7700HQ processor

926308-xx1●

Intel Core i5-7300HQ processor

926309-xx1

Before removing the system board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

6.

Remove the WLAN module (see WLAN module on page 38).

7.

Remove the memory module (see Memory module on page 40).

8.

Remove the hard drive (see Hard drive on page 41).

9.

Remove the solid-state drive (see Solid-state drive (SSD) on page 43).

10. Remove the fan assembly (see Fan assembly on page 44).
To remove the system board:
1.

Position the computer upright, and then disconnect the following cables from the system board:(1): Display cable(2): Hard drive connector cable(3): TouchPad cable(4): Keyboard cable

52

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

(5): Keyboard backlight cable(6): Speaker cable

2.

Remove the three Phillips PM2.0×4.0 screws (1) that secure the system board to the computer.

3.

Rotate the side of the board upward (2), and then disconnect the USB board cable from underneath thesystem board (3).

4.

Rotate the system board upside down to gain access to the cable connected to the bottom (1)Component replacement procedures

53

5.

Disconnect the power connector cable from the system board (2).

Reverse this procedure to install the system board.

54

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

RTC battery
Description

Spare part number

RTC battery

not spared

Before removing the RTC battery, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

6.

Remove the WLAN module (see WLAN module on page 38).

7.

Remove the memory module (see Memory module on page 40).

8.

Remove the hard drive (see Hard drive on page 41).

9.

Remove the solid-state drive (see Solid-state drive (SSD) on page 43).

10. Remove the fan assembly (see Fan assembly on page 44).
11. Remove the system board (see System board on page 52).
To remove the RTC battery:▲On the bottom of the system board, use a thin tool or screwdriver to disengage the battery from thesocket (1), and then remove the battery (2).

Reverse this procedure to install the RTC battery.

Component replacement procedures

55

Speakers
Description

Spare part number

Speakers (includes left and right speakers and cable)

926892-001

Before removing the speakers, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

6.

Remove the system board (see System board on page 52).

To remove the speakers:
1.

Remove the display cable from the right speaker (1).

2.

Remove the cable from its routing path along the bottom of the computer (2), and then remove thespeakers from the computer (3).

Reverse this procedure to install the speakers.

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Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Display assembly
Description

Spare part number

Touch screen display for use in black and green models

926881-001

Touch screen display for use in black and white models

928180-001

This section describes removing the display assembly and disassembling display subcomponents. You must
remove the display from the computer to disassemble display subcomponents.
Before removing the display assembly, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

6.

Remove the fan assembly (see Fan assembly on page 44).

To remove the display assembly:
1.

Disconnect the display panel cable from the system board (1).

2.

Remove the display cable from its routing path in the right speaker (2).

3.

Disconnect the wireless antennas from the WLAN module (3).

4.

Lift the tape and remove the antenna cables from their routing path in the computer (4).

5.

Remove the six Phillips PM2.5×7.0 screws (5) (three from each hinge) and one broadhead Phillips
PM2.0×2.0 screw (4) (on the left hinge) that secures the display assembly to the computer.

6.

Lift the display to bend the hinges upward (6).

Component replacement procedures

57

7.

Separate the display from the computer (7).

If it is necessary to replace any of the display assembly subcomponents:
1.

To remove the display bezel:a.

58

Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of thedisplay bezel until the bezel disengages from the display enclosure.

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

b.

Remove the display bezel (4).
NOTE: The display will not be connected to the computer as shown in the following image.

2.

To remove the standard camera/microphone module:
Standard webcama.

Position the display assembly with the top edge toward you.

b.

Pry up to disengage the camera/microphone module from the adhesive that secures it to thedisplay (1).

c.

Disconnect the cable (2) from the module.

Component replacement procedures

59

d.

3.

Remove the tape from the enclosure (3). Replacement cameras come with tape already installed.

To remove the infrared (IR) camera/microphone module:
IR webcam

60

a.

Position the display assembly with the top edge toward you.

b.

Pry up to disengage the camera/microphone module from the adhesive that secures it to thedisplay (1).

c.

Disconnect the cables from the right side of the camera (2) and the left side of the camera (3).

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

d.

4.

Remove the tape from the enclosure (4). Replacement cameras come with tape already installed.

To remove the display panel:a.

Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the enclosure.

b.

Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on
the back of the panel.
NOTE: The display will not be connected to the computer as shown in the following image.

Component replacement procedures

61

c.

On the back of the display panel, release the adhesive strip that secures the display panel cable tothe display panel, and then disconnect the cable (1).

d.

Remove the display panel from the computer (2).
NOTE: The display will not be connected to the computer as shown in the following image.

5.

To remove the display hinges:a.

62

Remove the three Phillips broad head PM2.5×2.5 screws (1) and the Phillips PM2.5×3.0 screw (2)that secure each hinge to the display enclosure.

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

b.

6.

Remove the display hinges (3).

To remove the wireless antennas an cables, release the cables from the clips built into the side of thedisplay enclosure (1), and then remove the antennas and cables (2)(3).

Component replacement procedures

63

7.

64

To remove the display/camera cable, remove the cable from the clips built into the side of the display
enclosure (1), and then remove the cable from the display enclosure (2).

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

8.

Use the following image to determine proper cable routing around the left hinge for the camera/display
cable and the wireless antenna cables.
(1): Display/camera cable routing path(2): Antenna cable routing path9.

If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.

Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures

65

Power connector cable
Description

Spare part number

Power connector cable

926430-001

Before removing the power connector cable, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet and thenunplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 35).

5.

Remove the battery (see Battery on page 37).

6.

Remove the display (see Display assembly on page 57).

To remove the power connector cable:
1.

Disconnect the power connector cable from the system board (1).

2.

Remove the power connector cable (2).

Reverse this procedure to install the power connector cable.

66

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Top cover/keyboard
The top cover/keyboard spare part remains after all other spare parts have been removed.
The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight
cable.
In this section, the first table provides the main spare part number for the keyboard. The second tableprovides the country codes.
NOTE:

All top cover/keyboard spare part kits include TouchPad.

Description

Spare part number

Keyboard for use in black and green models

926893-xxx

Keyboard for use in black and white models

926894-xxx

For use in country
or region

Spare
part
numberFor use in country
or region

Spare
part
numberFor use in country
or region

Spare
part
numberBelgium-A41

Israel-BB1South Korea-AD1

Bulgaria

-261

Italy

-061

Spain

-071

English/French Canada

-DB1

Japan

-291

Switzerland-BG1

Czech Republicand Slovakia-FL1

The Netherlands-B31

Taiwan-AB1

Denmark, Finland, andNorway-DH1Portugal-131

Thailand-281

France-051

Romania-271

Turkey-141

Germany-041

Russia-251

United Kingdom-031

Greece-151

Saudi Arabia-171

United States-001

Hungary-211

Slovenia-BA1

Component replacement procedures

67

68

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount ofsystem and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computerfrom operating properly.
▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

2.
●

Select My PC, and then select Specifications.

Setup Utility (BIOS)
1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 69).

2.

Select Main, select System Information, and then make note of the BIOS version.

3.

Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 70.

Starting Setup Utility (BIOS)

69

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

2.

Click Updates, and then click Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on yourcomputer. If the update is more recent than your BIOS version, make a note of the date, name, orother identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download iscomplete. If no instructions appear, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.

70

Chapter 6 Using Setup Utility (BIOS)

7

Backing up, restoring, and recovering
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
●

Creating recovery media and backups●

Restoring and recovering your system

For additional information, refer to the HP Support Assistant app.
▲

Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Select the question mark icon in the taskbar.

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Creating recovery media and backups
The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
●

Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 71. For information on the recovery options that are available using the recovery media, seeUsing Windows tools on page 72.

●

Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 73.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.

Creating HP Recovery media (select products only)
If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
●

If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with thecomputer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.

Creating recovery media and backups

71You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 72.
●

If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can beused to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls theoriginal operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
–

Only one set of recovery media can be created. Handle these recovery tools carefully, and keepthem in a safe place.

–

HP Recovery Manager examines the computer and determines the required storage capacity forthe media that will be required.

–

To create recovery discs, your computer must have an optical drive with DVD writer capability, andyou must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a highquality blank USB flash drive.

–

If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with thecomputer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.

–

Be sure that the computer is connected to AC power before you begin creating the recovery media.

–

The creation process can take an hour or more. Do not interrupt the creation process.

–If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.

To create HP Recovery media:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

2.

Select Create recovery media, and then follow the on-screen instructions.

If you ever need to recover the system, see Recovering using HP Recovery Manager on page 73.

Using Windows tools
You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE:

If storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get started app.
▲72

Select the Start button, and then select the Get started app.

Chapter 7 Backing up, restoring, and recoveringRestore and recovery
There are several options for recovering your system. Choose the method that best matches your situationand level of expertise:
IMPORTANT:●

Windows offers several options for restoring from backup, refreshing the computer, and resetting thecomputer to its original state. For more information see the Get started app.
▲●

Not all methods are available on all products.

Select the Start button, and then select the Get started app.

If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.

●If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 73. If you have not alreadycreated recovery media, see Creating HP Recovery media (select products only) on page 71.

●

On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 73.

●

On select products, if you want to remove the Recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 76.

Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 71.

What you need to know before you get started●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correctcomputer issues.

●

HP Recovery media must be used if the computer hard drive fails. If you have not already createdrecovery media, see Creating HP Recovery media (select products only) on page 71.

●

To use the Factory Reset option (select products only), you must use HP Recovery media. If you have notalready created recovery media, see Creating HP Recovery media (select products only) on page 71.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does notwork, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP

Restore and recovery

73website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE:

Only the options available for your computer display when you start the recovery process.

●

System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.

●

Factory Reset—Restores the computer to its original factory state by deleting all information from thehard drive and re-creating the partitions. Then it reinstalls the operating system and the software thatwas installed at the factory.

The HP Recovery partition (select products only) allows System Recovery only.

Using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or arecovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1.

Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
‒ or –For computers or tablets with keyboards attached, press f11 while the computer boots, or press andhold f11 as you press the power button.
For tablets without keyboards:●

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f11.

‒ or –●

Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.

2.

Select Troubleshoot from the boot options menu.

3.

Select Recovery Manager, and then follow the on-screen instructions.

Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1.

If possible, back up all personal files.

2.

Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computerboot order. See Changing the computer boot order on page 75.

3.

74

Follow the on-screen instructions.

Chapter 7 Backing up, restoring, and recoveringChanging the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change theselection to an optical drive or a USB flash drive.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
For computers or tablets with keyboards attached:▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:▲

Turn on or restart the tablet, and then quickly hold down the volume up button; then select f9.
‒ or –
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.

3.

Select the optical drive or USB flash drive from which you want to boot.

4.

Follow the on-screen instructions.

Restore and recovery

75Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 71.
NOTE:

The Remove Recovery Partition option is only available on products that support this function.

Follow these steps to remove the HP Recovery partition:

76

1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

2.

Select Remove Recovery Partition, and then follow the on-screen instructions.

Chapter 7 Backing up, restoring, and recovering

8

Using HP PC Hardware Diagnostics (UEFI)HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside theoperating system so that it can isolate hardware failures from issues that are caused by the operating systemor other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 77.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow theon-screen instructions.

NOTE:

If you need to stop a diagnostic test, press esc.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device
NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.
Download the latest UEFI version
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.

Download any version of UEFI for a specific product1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers.

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

77

3.

Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.

4.

Select your computer, and then select your operating system.

5.

In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.

Additional BIOS crisis recovery tool
HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool canbe used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For
more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/
techcenter/pcdiags. Additional information is included in the web-based training offered by HP University. See
the modules that cover HP PC Hardware Diagnostics (UEFI).

78

Chapter 8 Using HP PC Hardware Diagnostics (UEFI)

9Specifications

Computer specifications
Metric

U.S.

Depth

252.2 mm

9.93 inWidth

378.0 mm

14.88 in

Height24.1 mm0.95 in

SSD, non-touch

2121 g4.68 lb

SSD, touch

2260 g4.98 lb

HDD, non-touch

2213 g4.88 lb

HDD, touch

2352 g5.19 lb

Dimensions (touch models)

WeightInput power
Operating voltage and current

19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 2.31 A – 45 W

Temperature
Operating

5°C to 35°C

41°F to 95°F

Nonoperating‑20°C to 60°C

‑4°F to 140°F

Relative humidity (noncondensing)Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating‑15 m to 3,048 m‑50 ft to 10,000 ft

Nonoperating‑15 m to 12,192 m‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range oftemperatures.

Computer specifications

7939.6-cm (15.6-in) display specifications
MetricU.S.

Active diagonal size

39.6-cm

15.6-in

Resolution

1920x1080 (FHD)
3840x2160 (UHD)

Surface treatment

Anti glare
BrightView

Brightness

220 nits (FHD)
300 nits (UHD)

Viewing angle

UWVA

Backlight

WLED

Graphics adaptereDP (FHD)
eDP+NVSR (UHD)

Thickness

80

Chapter 9 Specifications

3.2 mmHard drive specifications
2-TB*

1-TB*

Height

9.5 mm

9.5 mmLength100.4 mm100.4 mmWidth

69.9 mm69.9 mm

Weight130.0 g107.0 gInterface type

SATA

SATA

Synchronous (maximum)

300 MB/sec

300 MB/sec

Security

ATA security

ATA security

Single track

2.0 ms2.0 msAverage (read/write)

12 ms

12 ms

Maximum

22 ms

22 ms

Logical blocks

3,907,029,168

1,953,525,168

Disk rotational speed

5400 rpm

5400 rpm

Operating temperature

0°C to 60°C (32°F to 140°F)

Dimensions

Transfer rate

Seek times (typical read, including setting)*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:

Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specifications81M.2 PCIe solid-state drive specifications
128-GB*

256-GB*

Height

1 mm

1 mm

Length50.8 mm50.8 mmWidth

28.9 mm

28.9 mm

Weight< 10 g< 10 gInterface type

ATA-7

ATA-7

Sequential Read

Up to 3100 MB/s

Up to 2150 MB/s

Random Read

Up to 330 KIOPs

Up to 300 KIOPs

Sequential Write

Up to 700 MB/s

Up to 1260 MB/s

Random Write

Up to 170 KIOPs

Up to 100 KIOPs

Ready time, Maximum (to not busy)

1.0 s

1.0 s

0.1

0.1

Operating

0° to 70°C (32°F to 158°F)

0° to 70°C (32°F to 158°F)

Non-operating-40° to 85°C (-40°F to 185°F)-40° to 80°C (-40°F to 176°F)

Dimensions

Transfer rate

Access times
LogicalOperating temperature*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:

82

Certain restrictions and exclusions apply. Contact technical support for details.

Chapter 9 Specifications

M.2 SATA-3 solid-state drive specifications
128-GB*
Dimensions
Height1 mm

Length50.8 mmWidth

28.9 mm

Weight< 10 gInterface type

ATA-7

Transfer rate
Sequential Read

Up to 520 MB/s

Random Read

Up to 60K IOPs

Sequential Write

Up to 160 MB/s

Random Write

Up to 34K IOPs

Ready time, Maximum (to not busy)

1.0 s

Access times
Logical

0.1 msTotal logical sectors

250,069,680

Operating temperature
Operating

0° to 70°C (32°F to 158°F)

Non-operating-40° to 95°C (-40°F to 203°F)*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:

Certain restrictions and exclusions apply. Contact technical support for details.

M.2 SATA-3 solid-state drive specifications

83

84

Chapter 9 Specifications

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:●

The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries

85Requirements for specific countries and regions

86

Country/region

Accredited agency

Applicable note number

Argentina

IRAM

1

Australia

SAA

1

Austria

OVE

1

Belgium

CEBEC

1

BrazilABNT

1Canada

CSA

2

Chile

IMQ

1

Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

India

ISI

1

Israel

SII

1

Italy

IMQ

1

Japan

JIS

3

The Netherlands

KEMA

1

New Zealand

SANZ

1

NorwayNEMKO

1

The People's Republic of China

CCC

4

Saudi Arabia

SASO

7

Singapore

PSB

1

South Africa

SABS

1

South Korea

KTL

5

Sweden

SEMKO

1

Switzerland

SEV

1

TaiwanBSMI

6

ThailandTISI

1The United Kingdom

ASTA

1

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler andwall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding typewith a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be oneach element.

Chapter 10 Power cord set requirements

Country/region

Accredited agency

Applicable note number

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on eachelement. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall plug)must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or CUL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or
ASTA marks.

Requirements for specific countries and regions

87

88

Chapter 10 Power cord set requirements

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of thebattery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

89

90

Chapter 11 Recycling

IndexA
AC adapter and battery light 6
action keys
identifying 12
using 13
airplane mode key 13
antenna
illustrated 21
antennas
removing 63, 64
audio, product description 2
audio-out (headphone)/audio-in(microphone) combo jack,identifying 7
Bbackups 71
battery
illustrated 19
removing 37
BIOS
determining version 69
downloading an update 70
starting the Setup Utility 69
updating 69
Bluetooth label 15
boot orderchanging 75
bottom 15
bottom coverillustrated 19
removing 35
buttons
left TouchPad 9
power 11
right TouchPad 9
Ccables, service considerations
cameraidentifying 8
camera light, identifying 8
camera/microphone cableillustrated 21
removing 32, 61, 62

25

camera/microphone module
illustrated 20
removing 30, 31, 59, 60
caps lock light, identifying 10componentsbottom 14
display 8
keyboard area 9
left side 7
right side 5computer major components,
illustrated 17
computer specifications 79
connector, power 6
connectors, service considerations
25
D
display assembly
illustrated 18
removing 57
display assembly subcomponents
illustrated 20
removing 57
display bezel
illustrated 20
removing 29, 58
display cableillustrated 21
removing 62
display enclosure
illustrated 21
removing 65
display panel
illustrated 21
product description 1
removing 32, 61, 62
display specifications 80
display subcomponents
removal 29
spare part numbers 29
drive light 5
Eelectrostatic dischargeequipment guidelines 28
esc key, identifying 12
Ethernet, product description
external media cards 3

2

F
fan
illustrated 19
fan assembly
removing 44
fn key, identifying 12
Ggraphics, product description
grounding guidelines 26
guidelines
equipment 28
grounding 26
packaging 27transporting 27
workstation 27
H
hard drive
illustrated 19, 22
precautions 26
product description
removing 41
specifications 81
hard drive bracket
illustrated 19, 22
hard drive brackets
removing 42
hard drive cableillustrated 22
HDMI port 6
heat sink
removing 46
heat sink assembly
illustrated 19
removing 19
hinge coverillustrated 21

1

2

26

Index

91

hingesillustrated 21
removing 32, 61, 62
HP PC Hardware Diagnostics (UEFI)
using 77
HP Recovery Manager
correcting boot problems 75
starting 74
HP Recovery media
creating 71
recovery 74
HP Recovery partition
recovery 74
removing 76
I
infrared camera
identifying 8
infrared camera lights, identifying 8
integrated numeric keypad,
identifying 12
internal card
product description 3
internal microphones, identifying 8

K
keyboard
illustrated 18
product description 3
keypadintegrated numeric 12
keys
action 12
airplane mode 13
esc 12fn 12
num lk 12
Windows 12

92

Index

15

6

M
M.2 solid-state drive
specifications 82, 83
mass storage devices
illustrated 22
precautions 26
memory card reader 5memory module
illustrated 18
product description 1
removing 40
microphone 2
minimized image recovery 74
minimized image, creating 73
model name 1
mute light, identifying 10
N
num lk key, identifying

Jjacks
RJ-45 (network) 6

LlabelsBluetooth 15
regulatory 15
serial number 15
service 15
wireless certification
WLAN 15

lightsAC adapter and battery
caps lock 10
drive 5mute 10power 5, 10O
operating system 3
original system recovery

12

73

P
packaging guidelines 27
plastic parts, service
considerations 25
pointing device 3
ports
HDMI 6
product description 3
USB 3.x SuperSpeed 7
USB 3.x with HP Sleep andCharge 6
USB Type-C with HP Sleep andCharge 5
power button board
illustrated 18
removing 51
power button, identifying 11
power connector cableillustrated 18
removing 66

power connector, identifying 6
power cordrequirements for all countries
85
requirements for specificcountries and regions 86
set requirements 85
power light 5
power lights, identifying 10
power requirements 3
processor
product description 1
product description
audio 2
display panel 1
Ethernet 2
external media cards 3graphics 1
hard drive 2internal card 3
keyboard 3
memory module 1
microphone 2
operating system 3
pointing device 3
ports 3
power requirements 3
processor 1
product name 1
security 3
serviceability 4video 2
wireless 2
product name 1
product name and number,computer 15
R
readermemory card 5
recover
options 73
recoverydiscs 72, 74
HP Recovery Manager
media 74
starting 74
supported discs 72
system 73

73

USB flash drive 74
using HP Recovery media 72
recovery media
creating 71
creating using HP Recovery
Manager 72
recovery partition
removing 76
regulatory information
regulatory label 15
wireless certification labels 15
removal/replacement
preliminaries 25
procedures 29
RJ-45 (network) jack/status lights,
identifying 6
RTC battery
illustrated 19
removing 55
rubber feetremoving 34
Ssecurity cable slot, identifying 7
security, product description 3
serial number 15
serial number, computer 15
service considerations
cables 25
connectors 25
plastic parts 25
service labels, locating 15
serviceability, product description 4
slots
security cable 7
solid-state drive
illustrated 22
removal 43
spare part number 18, 22, 43
speakers
identifying 11
illustrated 19
removing 56
specifications
computer 79
display 80
hard drive 81
M.2 solid-state drive 82, 83
supported discs, recovery 72

system board
removing 52
spare part number 19, 52
system recovery 73
system restore point
creating 72
system restore point, creating 71

WLAN module
illustrated 18
removing 38
workstation guidelines 27

Ttools required 25
top cover/keyboard
removing 67
TouchPad
buttons 9
TouchPad board
removing 48
spare part number 18, 48
TouchPad zone, identifying 9transporting guidelines 27
traveling with the computer 15
U
USB 3.x port with HP Sleep andCharge 6
USB 3.x SuperSpeed ports,
identifying 7
USB board
removing 50
spare part number 18
USB Type-C port with HP Sleep andCharge, identifying 5Vvents, identifying 14
video, product description 2
W
Windows
system restore point 71, 72
Windows key, identifying 12
Windows tools
using 72
wireless antenna
illustrated 21
wireless antennas
removing 63, 64
wireless certification label 15
wireless, product description 2
WLAN antennas, identifying 8
WLAN device 15
WLAN label 15

Index

93

94

Index