サステナビリティ経営

Organizational Profile

Priority Theme

1 2 3 4Social Activities

Governance and Internal Control

GRI Standards/
Other Sources

Disclosed Items

Management Control

Third-party Opinion

Index

T&D Insurance Group Sustainability Report 2023

109

Index GRI Standards
GRI Content Index
Statement of Use

T&D Holdings, Inc. reports in accordance with the GRI Standards for theperiod April 1, 2022 through March 31, 2023.

GRI 1 used

GRI 1: Foundation 2021

Applicable GRI Sector Standards

N/A

GRI Standards/
Other Sources

Publication Location(Titles of sustainability report/web)

Disclosed Items

Omission

GENERAL DISCLOSURESGRI 2:
GENERALDISCLOSURES
2021

1. The organization and its reporting practices

2-1 Organizational details

Organizational Profile 1. Organizational Profile
1-2 T&D Insurance Group Companies andFoundations
Organizational Profile 1. Organizational Profile
1-3 Corporate Profile (as of March 31, 2023)
Governance and Internal Control 2. Disclosure ofInformation to Shareholders and Investors
2-5 Shareholders

Sustainability Report 2023 Report Publication
Information Scope of report2-2 Entities included in
Organizational Profile 1. Organizational Profile
the organization’ssustainability reporting 1-2 T&D Insurance Group Companies andFoundations
Sustainability Report 2023
2-3 Reporting period,
Report Publication Information
frequency and contact
Sustainability Report 2023
point
Contact Information
2-4 Restatements of
information

N/A

2-5 External assurance

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3.Environmental Impact-reduction Initiatives
3-5 Independent Assurance Report

2. Activities and workers
Organizational Profile 1. Organizational Profile
1-1 Outline of the T&D Insurance Group’s Business
Organizational Profile 1. Organizational Profile
2-6 Activities, value chain
1-2 T&D Insurance Group Companies andand other business
Foundations
relationships
Organizational Profile 2. Supply Chain
2-1 Definition of Supply Chain
2-7 Employees

Organizational Profile 1. Organizational Profile
1-4 Number of Employees

2-8 Workers who are not
employees

Organizational Profile 1. Organizational Profile
1-4 Number of Employees

The number ofagency workers
managed by theGroup is included in
the number of temporary employees
in “1-4 Number of
Employees”.

Publication Location(Titles of sustainability report/web)

GENERAL DISCLOSURESGRI 2:
GENERALDISCLOSURES
2021

3. Governance
Sustainability Management
7. Sustainability Promotion Framework (FY2022)
Sustainability Management 8. Committees that
Respond to Sustainability Issues
Governance and Internal Control
2-9 Governance structure
1. Corporate Governanceand composition
WEB Corporate Governance
Basic Approachto Corporate Governance Corporate Governance
Report (https://www.td-holdings.co.jp/en/company/
governance/)

2-10 N omination andselection of thehighest governancebody

Governance and Internal Control
1. Corporate Governance 1-3 Corporate
Governance Framework Selection of Directors
Governance and Internal Control
1. Corporate Governance 1-5 Nomination andCompensation Committee
Shareholders’ Meeting(https://www.td-holdings.co.jp/en/ir/stock/meeting/)

2-11 C hair of the highest
governance body

Governance and Internal Control
1. Corporate Governance 1-3 Corporate
Governance Framework Board of Directors
Governance and Internal Control
1. Corporate Governance 1-3 Corporate
Governance Framework Audit and Supervisory
Committee

2-12 Role of the highest
governance body inoverseeing themanagement of
impacts

Sustainability Management
7. Sustainability Promotion Framework (FY2022)
Sustainability Management
8. Committees that Respond to Sustainability
Issues2-13 Delegation of
responsibility for
managing impacts

Sustainability Management
7. Sustainability Promotion Framework (FY2022)
Sustainability Management 8. Committees that
Respond to Sustainability Issues

2-14 Role of the highest
governance bodyin sustainability
reporting

Sustainability Management
7. Sustainability Promotion Framework (FY2022)
Group SDGs Committee

2-15 Conflicts of interest

WEB Corporate Governance
Basic Approachto Corporate Governance Corporate Governance
Report (https://www.td-holdings.co.jp/en/company/
governance/)

2-16 Communication ofcritical concerns

Sustainability Management
11. Initiatives on Respect for Human Rights
Management Control 3. Compliance
3-5 Whistleblower System

Omissionサステナビリティ経営

Organizational Profile

Priority Theme

1 2 3 4Social Activities

Governance and Internal Control

GRI Standards/
Other Sources

Disclosed Items

Management Control

Third-party Opinion

Index

T&D Insurance Group Sustainability Report 2023

GRI Standards/
Other Sources

Publication Location(Titles of sustainability report/web)

Disclosed Items

Omission

GENERAL DISCLOSURES

GENERAL DISCLOSURESGRI 2:
GENERALDISCLOSURES
2021

GRI 2:
GENERALDISCLOSURES
2021

3. Governance
Governance and Internal Control 1. Corporate
2-17 Collective knowledge
Governance 1-4 Participation in Management byof the highest
Outside Experts
governance body

Publication Location(Titles of sustainability report/web)

4. Strategy, policies and practices
Sustainability Management
9. Stakeholder Engagement
Dialogues with Main Stakeholders
Protecting the environment and contributing to local
communities
Organizational Profile 1. Organizational Profile
1-3 Corporate Profile (as of March 31, 2023)
Industry Association to which the Three Life
Insurance Companies Belong

2-18 Evaluation of theperformance of thehighest governancebody

Governance and Internal Control 1. Corporate
Governance 1-5 Nomination and Compensation
Committee
Governance and Internal Control 1. Corporate
Governance 1-8 Executive Compensation

2-28 Membershipassociations

2-19 Remuneration
policies

Governance and Internal Control 1. Corporate
Governance 1-8 Executive Compensation

5. Stakeholder engagement

Governance and Internal Control 1. Corporate
Governance 1-5 Nomination and Compensation
2-20 Process to determine
Committee
remuneration
Governance and Internal Control 1. Corporate
Governance 1-8 Executive Compensation
2-21 Annual totalcompensation ratio—

This disclosure is in
the process of being
considered for possible disclosure.

2-29 Approach to
stakeholder
engagement

4. Strategy, policies and practices
2-22 Statement onsustainable
development
strategy

Message from the President

Sustainability Management
2. Philosophy and Policy of T&D Insurance Group
Priority Theme 4 Invest to Help Build a Sustainable
Society 1. Basic Concept 1-1 T&D InsuranceGroup ESG Investment Policy
2-23 Policy commitments WEB T&D Insurance Group Human Rights Policy(https://www.td-holdings.co.jp/en/csr/csr-policy/human-right-policy.html)
WEB The T&D Insurance Group Compliance Code of
Conduct (https://www.td-holdings.co.jp/en/csr/csr-policy/csr-compliance.html)
2-24 Embedding policy
commitments

Sustainability Management 11. Initiatives on
Respect for Human Rights
Priority Theme 4 Invest to Help Build a Sustainable
Society
Management Control 3. Compliance2-25 Processes toremediate negative
impacts

Sustainability Management
11. Initiatives on Respect for Human Rights
Management Control 2. Risk Management
2-9 Protection of Customer Privacy
Management Control 3. Compliance
3-5 Whistleblower System

2-26 Mechanisms forseeking advice andraising concerns

Management Control
3. Compliance 3-5 Whistleblower System

2-27 Compliance with
N/A
laws and regulations

Sustainability Management
9. Stakeholder Engagement
Priority Theme 1 Promote Healthy and Abundant
Lives for All People
3. Improving Customer Satisfaction
3-2 Initiatives to Respond to Customer Feedback
Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively
3. Worker-friendly Work Environment
3-2 Initiatives Reflecting Employee Feedback & 3-3
Employee Questionnaire on Sustainability and CSR
Priority Theme 4 Invest to Help Build a Sustainable
Society 4. Initiatives to Conform to the Principles
for Responsible Institutional Investors (Japan’s
Stewardship Code)Governance and Internal Control 2. Disclosure ofInformation to Shareholders and Investors
2-3 IR Activities

2-30 C ollective bargaining
agreements

Organizational Profile 1. Organizational Profile
1-5 Dialogue and Consultations with Labor Unions

3-1 Process to determinematerial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability

3-2 List of material topics

Sustainability Management
4. Priority Themes for Promoting Sustainability

Material Topics
GRI 3:
Material Topics
2021

Economic Performance
GRI 3:
Material Topics
2021

GRI 201:
Economic
Performance2016

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 3 Help Mitigate and Adapt to
Climate Change
2. Disclosure of Climate-related Financial
Information Based on the TCFD Recommendations

201-1 Direct economic
value generated anddistributed

Sustainability Library
Organizational Profile Financial Highlights
WEB Sustainability Library
Other Initiatives Corporate Philanthropic
Contributions
WEB

110

Omissionサステナビリティ経営

Organizational Profile

Priority Theme

1 2 3 4Social Activities

Governance and Internal Control

GRI Standards/
Other Sources

Disclosed Items

Management Control

Third-party Opinion

Index

T&D Insurance Group Sustainability Report 2023

GRI Standards/
Other Sources

Publication Location(Titles of sustainability report/web)

Disclosed Items

Omission

Material Topics

Material Topics

Economic Performance

Anti-competitive Behavior

GRI 201:
Economic
Performance2016

GRI 206:
Anticompetitive
Behavior 2016201-2 Financial
Priority Theme 3 Help Mitigate and Adapt to
implications andClimate Change
other risks and2. Disclosure of Climate-related Financial
opportunities due toInformation Based on the TCFD Recommendations
climate change

Indirect Economic Impacts
GRI 3:
Material Topics
2021
3-3 Management ofmaterial topics

GRI 203:
Indirect
Economic
Impacts 2016

203-2 Significant indirect
economic impacts

3-3 Management ofmaterial topics

GRI 205:
Anti-corruption 205-1 Operations
assessed for risks
2016
related to corruption
205-2 Communication andtraining aboutanti-corruption
policies andprocedures

GRI 3:
Material Topics
2021

GRI 207:
Tax 2019 Topic
management
disclosures

Priority Theme 1 Promote Healthy and Abundant
Lives for All People
1. Provision of Products and Services which Meetthe Needs of Society
Priority Theme 4 Invest to Help Build a Sustainable
Society
2. Our Initiatives as a Responsible Institutional
Investor
2-2 Specific ESG Investment Initiatives

GRI 207:
Tax 2019 Topic
disclosures
GRI 3:
Material Topics
2021

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
9. Stakeholder Engagement
Management Control 2. Risk Management
Management Control 3. ComplianceManagement Control 2. Risk Management
2-4 Risk Awareness and Assessment (risk profile)“Total number
and percentage of
operations assessed
for risks related tocorruption” are notdisclosed, as risks aremanaged by category.

GRI 301:
Materials 2016

Management Control

Matters required
for reporting include
items awaiting thecollection of information. The items will
be disclosed within a
few years.

GRI 3:
Material Topics
2021

3. Compliance

Anti-competitive Behavior

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
9. Stakeholder Engagement
Management Control 2. Risk Management
Management Control 3. Compliance

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
9. Stakeholder Engagement
Management Control
4. Tax Approach and Management

207-1 Approach to tax

Management Control
4. Tax Approach and Management

207-2 Tax governance,
control, and risk
management

Management Control 3. Compliance
3-5 Whistleblower System
Management Control
4. Tax Approach and Management

207-3 Stakeholder
engagement andmanagement of concerns related to tax

Management Control
4. Tax Approach and Management

207-4 Country-by-country
reportingManagement Control
4. Tax Approach and Management

Materials

3-3 Management ofmaterial topics

Sustainability Management 4. Priority Themes for
Promoting Sustainability
Sustainability Management 6. Status of
Sustainability Promotion
Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

301-1 M aterials used byweight or volume

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 3 Help Mitigate and Adapt to
Climate Change

Energy205-3 Confirmed incidents
N/Aof corruption andactions taken
GRI 3:
Material Topics
2021

206-1 L egal actions foranti-competitive
behavior, anti-trust, N/A
and monopoly
practices

Tax
Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 1 Promote Healthy and Abundant
Lives for All People
1. Provision of Products and Services which Meetthe Needs of Society
Priority Theme 4 Invest to Help Build a Sustainable
SocietyAnti-corruption
GRI 3:
Material Topics
2021

Publication Location(Titles of sustainability report/web)

GRI 302:
Energy 2016

Priority Theme 3 Help Mitigate and Adapt to302-1 Energy
consumption within Climate Change
3. Environmental Impact-reduction Initiatives
the organization
302-3 E nergy intensity

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

111

Omissionサステナビリティ経営

Organizational Profile

Priority Theme

1 2 3 4Social Activities

Governance and Internal Control

GRI Standards/
Other Sources

Disclosed Items

Management Control

Third-party Opinion

Index

T&D Insurance Group Sustainability Report 2023

GRI Standards/
Other Sources

Disclosed Items

Publication Location(Titles of sustainability report/web)

Material Topics

GRI 303:
Water andEffluents 2018
Topic
management
disclosures

GRI 303:
Water andEffluents 2018
Topic
disclosures

GRI 304:
Biodiversity
2016

Omission

Waste

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

GRI 3:
Material Topics
2021

303-1 Interactions withwater as a sharedresource

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives
3-2 Environmental Performance Data

303-2 Management ofwater
discharge-related
impacts

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives
3-2 Environmental Performance Data

GRI 306:
Waste 2020
Topicmanagement
disclosures

303-3 Water withdrawal

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives
3-2 Environmental Performance Data

Biodiversity
GRI 3:
Material Topics
2021

Publication Location(Titles of sustainability report/web)

Material Topics

Water and EffluentsGRI 3:
Material Topics
2021

Omission112

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability

304-3 Habitats protectedor restored

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
4. Forest Conservation Activities
Priority Theme 3 Help Mitigate and Adapt to
Climate Change
5. Environmental Communications and Educational
Activitie

Emissions
GRI 3:
Material Topics
2021
3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 3 Help Mitigate and Adapt to
Climate Change

GRI 305:
Emissions 2016 305-1 Direct (Scope 1)
GHG emissions

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

305-2 Energy indirect(Scope 2) GHG
emissions

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

305-3 Other indirect(Scope 3) GHG
emissions

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

GRI 306:
Waste 2020
Topicdisclosures

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

306-1 Waste generationand significant
waste-related
impacts

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

306-2 Management ofsignificant
waste-related
impacts

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives
Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives
3-5 Independent Assurance Report306-3 Waste generated

Priority Theme 3 Help Mitigate and Adapt to
Climate Change
3. Environmental Impact-reduction Initiatives

All waste is“non-hazardous
waste" and disposal
depends on ”local
government disposal
methods.

Environmental Compliance
GRI 3:
Material Topics
2021

3-3 Management ofmaterial topics

GRI 307:
Environmental
Compliance2016

307-1 Non-compliancewith
N/A
environmental laws
and regulations

Sustainability Management
4. Priority Themes for Promoting Sustainability

Employment
GRI 3:
Material Topics
2021

GRI 401:
Employment
2016

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
9. Stakeholder Engagement
Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively

Organizational Profile 1. Organizational Profile
1-4 Number of Employees
401-1 New employee
Priority Theme 2 Provide Workplace Environments
hires and employeethat Enable All People to Participate Actively
turnover3. Worker-friendly Work Environment
3-1 Work-Life Balance Initiatives
401-2 B
 enefits provided
Priority Theme 2 Provide Workplace Environments
to full-time
employees that are that Enable All People to Participate Actively
3. Worker-friendly Work Environment
not provided to
3-1 Work-Life Balance Initiatives
temporary or
part-time employees

401-3 Parental leave

Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively
3. Worker-friendly Work Environment
3-1 Work-Life Balance Initiatives

Matters required forreporting include
items awaiting thecollection of information. The items will
be disclosed withina few years.

サステナビリティ経営

Organizational Profile

Priority Theme

1 2 3 4Social Activities

Governance and Internal Control

GRI Standards/
Other Sources

Disclosed Items

Management Control

Third-party Opinion

Index

T&D Insurance Group Sustainability Report 2023

GRI Standards/
Other Sources

Publication Location(Titles of sustainability report/web)

Disclosed Items

Omission

Material Topics
GRI 3:
Material Topics
2021
3-3 Management ofmaterial topics

GRI 403:
Occupational
Health and
Safety 2018
Topic
disclosures

Omission

Material Topics

Occupational Health and Safety

GRI 403:
Occupational
Health and
Safety 2018
Topic
management
disclosures

Publication Location(Titles of sustainability report/web)

113

Training and Education
GRI 404:
Training and
Education 2016 404-1 Average hours of
training per year per
employee

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively
4. Health Promotion for Employees

404-2 Programs forPriority Theme 2 Provide Workplace Environments
upgradingemployee skills and that Enable All People to Participate Activelytransition assistance 1. Human Capital Management
programs

403-1 O ccupational healthand safety management system403-2 H azard identification,risk assessment, andincident investigation
403-3 O ccupational healthservices403-4 Worker participation,
Priority Theme 2 Provide Workplace Environments
consultation, andthat Enable All People to Participate Actively
communication on
3. Worker-friendly Work Environment
occupational health
3-1 Work-Life Balance Initiatives
and safety
Priority Theme 2 Provide Workplace Environments
403-5 Worker training onthat Enable All People to Participate Actively
occupational health
4. Health Promotion for Employees
and safety403-6 P
 romotion of worker
health403-7 P revention and mitigation of occupational health and safety
impacts directly
linked by business
relationships

403-9 Work-related
injuries

Sustainability Library
Initiatives to address the working environment
Occurrence of Occupational Accidents

WEB

Training and Education
GRI 3:
Material Topics
2021
3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively
1. Human Capital Management

Sustainability Library
Initiatives to address the working environment
Education and Training

WEB

There are no differences by gender in
the indicators. Due tothe difficulty of categorizing “occupational
training/education”
from a large numberof training programs,
indicators by employee category are notdisclosed.

Diversity and Equal Opportunity
GRI 3:
Material Topics
2021

GRI 405:
Diversityand Equal
Opportunity
2016

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively
2. Diversity Promotion Initiatives

405-1 Diversity of
governance bodies
and employees

Governance and Internal Control
1. Corporate Governance
Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively
3. Worker-friendly Work Environment
3-1. Work-Life Balance Initiatives

Human Rights Assessment
GRI 3:
Material Topics
2021
Managed based on
the number of occupational accidents.

GRI 412:
Human Rights
Assessment
2016

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
9. Stakeholder Engagement
Sustainability Management
11. Initiatives on Respect for Human Rights

412-2 Employee
training on humanrights policies orprocedures

Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively
2. Diversity Promotion Initiatives
2-2. Human Rights Education

Local Communities
GRI 3:
Material Topics
2021

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement

Human rights training is conducted forall employees. “Total
hours of employee
training” are notdisclosed.

サステナビリティ経営

Organizational Profile

Priority Theme

1 2 3 4Social Activities

Governance and Internal Control

GRI Standards/
Other Sources

Disclosed Items

Management Control

Third-party Opinion

Index

T&D Insurance Group Sustainability Report 2023

GRI Standards/
Other Sources

Publication Location(Titles of sustainability report/web)

Disclosed Items

Omission

Material Topics

Material Topics

Local Communities
GRI 413:
Local
Communities
2016413-1 Operations withlocal community
engagement,
impact assessments,
and development
programs

Better Products and Services*

Social Activities

The Group has asingle segment.
Accordingly,“percentage of
operations with implemented local community engagement,
impact assessments
and development
programs” is notdisclosed.

GRI 3:
Material Topics
2021
3-3 Management ofmaterial topics

Supplier Social Assessment
GRI 3:
Material Topics
2021

3-3 Management ofmaterial topics

GRI 414:414-1 New suppliers that
Supplier Social
were screened
Assessment
using social criteria
2016

GRI 417:
Marketing andLabeling 2016

3-3 Management ofmaterial topics

Health Promotion of Community and Employees*

Organizational Profile 2. Supply Chain
2-2 Cooperation with Suppliers

GRI 3:
Material Topics
2021

Sustainability Management
4. Priority Themes for Promoting Sustainability

3-3 Management ofmaterial topics

418-1 Substantiatedcomplaints
concerning
breaches of customer privacy and lossesof customer data

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
9. Stakeholder Engagement
Management Control 2. Risk Management
2-8 Cyber Security Initiatives
Management Control 2. Risk Management
2-9 Protection of Customer Privacy

3-3 Management ofmaterial topics

GRI 3:
Material Topics
2021
3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 4 Invest to Help Build a Sustainable
Society

Measures against Demographic Change and Aging*
Management Control 2. Risk Management
2-9 Protection of Customer Privacy

Socioeconomic Compliance
GRI 3:
Material Topics
2021

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 1 Promote Healthy and Abundant
Lives for All People
1. Provision of Products and Services which Meetthe Needs of Society
Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively
4. Health Promotion for Employees
Social Activities 2. Improving Health and Welfare(Health, Medical Care, Welfare, etc.)

Responsibility as Institutional Investors*

Customer Privacy

GRI 418:
CustomerPrivacy 2016

3-3 Management ofmaterial topics

Priority Theme 1 Promote Healthy and Abundant
Lives for All People
417-1 Requirements for
2. Providing Wholehearted Reassurance
product and service
Priority Theme 1 Promote Healthy and Abundant
information andLives for All People
labeling
3. Improving Customer Satisfaction

GRI 3:
Material Topics
2021

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
6. Status of Sustainability Promotion
Sustainability Management
9. Stakeholder Engagement
Priority Theme 1 Promote Healthy and Abundant
Lives for All People
1. Provision of Products and Services which Meetthe Needs of Society
WEB Sustainability Library
Other Initiatives
Activities to Respond to the Customer Feedback

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
9. Stakeholder Engagement

Marketing and Labeling
GRI 3:
Material Topics
2021

Publication Location(Titles of sustainability report/web)

Sustainability Management
4. Priority Themes for Promoting Sustainability
Management Control 2. Risk Management
Management Control 3. Compliance

GRI 419:419-1 Non-compliance
Socioeconomic
with laws and regu- N/ACompliancelations in the social
2016
and economic area

GRI 3:
Material Topics
2021

3-3 Management ofmaterial topics

Sustainability Management
4. Priority Themes for Promoting Sustainability
Sustainability Management
9. Stakeholder Engagement
Priority Theme 1 Promote Healthy and Abundant
Lives for All People
1. Provision of Products and Services which Meetthe Needs of Society 1-6 Best Senior Service
Social Activities 3. Developing a Sound Society(Education, Sports, Local Community Contribution, etc.)
Priority Theme 2 Provide Workplace Environmentsthat Enable All People to Participate Actively
1. Human Capital Management 1-4 Promoting the
Active Participation of the Elderly* Material items not included in GRI Itemized Standard disclosures

114

Omission