Quality Control Initiatives
Our approach to quality

Quality Promotion Framework

The TEL Group provides high-quality products and services.
We include the entire process from development throughmanufacturing, installation and maintenance. We also focus
on the quality of the entire customer experience. For us, thesatisfaction and trust of our customers is proof of our quality.

President & CEO
General Manager ofProduction Division
Presidents ofGroup companies
Heads of GM committees

Quality Policy

Secretariat(Quality Promotion
Department)

1. Quality Always
Quality is not only the foundation for customer satisfaction, but also thefoundation for meeting expected production schedules and reducing downtime.
We prioritize quality over temporary cost increases.

2. Quality Design and Assurance
We build quality into every TEL product during the design phase by focusing
on leading-edge technology. By bringing quality into our processes early andfocusing on quality throughout all processes, we succeed in providing highquality products and services.

3. Quality and Trust
When we find a quality problem, manufacturing, sales and service departments
analyze the facts and complete a thorough investigation to determine thecause, resolving the problem as quickly as possible. Our customers can trustin our commitment to address identified quality problems.

4. Continuous Improvement Activities
We improve quality with an effective quality management system. This includes
using quality measures, improving by applying the PDCA cycle, and practicing
continuous improvement activities.

5. Communication with Stakeholders
In addition to providing product quality information in a timely manner, weunderstand and align to the expectations of our stakeholders.

Quality assurance
When a quality problem occurs, we promptly take action
to minimize its impact on the customer. Sales and service
departments then report relevant information to the quality
assurance department responsible for the product that caused
the problem. Based on the use and quality record of theproduct, the quality assurance department will then conduct
an analysis, investigate possible causes and inform production
and technology departments of the results while also sharing
the information with other divisions to prevent similar problems
from happening.

Technology Control
Committee

DesignStandardization
Working Group*

Parts
Standardization
Working Group*

Production GM
Committee

Material GM
Committee

Quality GM
Committee* Working group members consist of general managers,department managers or representatives from plants
and ofﬁces in Japan.

<Technology Control Committee>
The Technology Control Committee is comprised of the DesignStandardization Working Group and the Parts Standardization
Working Group. At these working group meetings, factoryand division representatives with
Reducing
specialized knowledge share theinventory
latest information and identify
Reducing
Improving
costs
qualitycommon essential challenges inFront
standardization as a foundation ofloading
manufacturing. The particular focus Shortening
Reducing
man-hours
lead timeof the committee is on improving
Reducingquality in the development andchanges
design phase (front loading).

Improving design quality
The TEL Group performs repeated design reviews, evaluations
and simulations at the design stage to develop equipment with ahigher level of perfection, and it makes continuous improvement
efforts by implementing PDCA cycles to increase the satisfaction
and gain the trust of customers. These measures have resulted
in improved quality and a drop in the number of changes needed
during the design phase.

Quality promotion framework
The TEL Group has established a cross-divisional TELGroup Quality Promotion Framework led by four working
groups. These working groups cooperate with each other for
efficient and stable quality control with the goal of improving
customer satisfaction.

Number of changes at the design stage (FY2007 = 100)
100

100
71.0

67.3

53.4%
Reduction
46.6

500
2007

2020092011

2013(FY)