OP24 Revision 3
15/02/2017
Page 1 of 4

ICNDT Operating Procedure OP24: Procedure forComplaints and Appeals relating to services
provided by the ICNDT Certification ExecutiveCommittee
Executive Summary
This document is a strategic level Operating Procedure as defined in Operating Procedure OP 18 andis subject to approval by the ICNDT Executive Committee (IEC) and the International Committee. The
document describes the complaints and appeals procedure related to services provided by theICNDT Certification Executive Committee, including the ICNDT Multilateral Recognition Agreement,
the ICNDT Scheme for Conformity Assessment of NDT Personnel Certification Bodies and theExamination Question Bank.

Disclaimer
The ICNDT accepts no liability for:•the use of certification awarded by any Personnel Certification Body registered under theICNDT Multilateral Recognition Agreement. Note that, in accordance with ISO 9712 (Non--destructive testing – Qualification and certification of NDT personnel) the responsibility for thequality of non---destructive testing rests with the employer of the certificated person.

•the use of certification awarded by any Personnel Certification Body assessed by the ICNDT
under the ICNDT Personnel Certification Body Conformity Assessment scheme.

•the use of the ICNDT Examination Question Bank by purchasing Personnel Certification
Bodies.

Jurisdiction
All ICNDT business is subject to the jurisdiction of Austria.

Secretariat: The British Institute of NDTMidsummer House, Riverside Way, Bedford Road, Northampton NN1 5NX, UK
Tel: +44 1604 438300; Fax: +44 1604 438301; Email: icndt@bindt.org

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