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CourseUnit 8At the Hotel

Listening for information

Requesting a Wake-up Call

Listen to the dialogue between Naomi and a front desk clerk and try to understand it withoutlooking at the words in your book.

Now you can look at the Key Words while the teacher explains them.

Naomi calls the front desk to arrange a wake-up call for 7 and then sets a 7 am alarm on her cellphone.
Naomi: Hello? Is this the Front Desk?
Front Desk: Yes. Can I help you?
N : Could you give me a wake-up call tomorrow morning? I’m in 425.
FD: Certainly. What time would you like us to call you?
N: At 7, please.
FD: Not a problem. We’ll call you tomorrow morning at 7. Can I help you with anything else?
N: No, I think that’s about it.
FD: Okay. Have a pleasant evening.
Key Words
Front DeskThat’s about it1=reception
that’s allOOKSTUDENT’S B

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CourseRole-playing						Having some problems
Listening for informationListen to the dialogue between Naomi and a front desk clerk and try to understand it without looking at
the words in your book.
Now you can look at the Key Words while the teacher explains them.

Naomi has some problems in the hotel
1.
Reception: Hello. Reception.
Naomi: Hello. Could you help me? The heating in my room is not working and it’s very cold here. I’m in 425.
R: I’ll send someone immediately to fix it, Ms. Abe. Anything else?
Key Wordswork 		
do what is supposed to do
immediately
without delay
repairfix 							◎Role-playing
2.
Naomi: Yes, could you tell the people in the room next to me to be quiet at night? They were screaming allnight and I couldn’t sleep.
R: Absolutely. I’ll ask them to keep the noise down. Anything else?
Key Words
scream		absolutely

2

make a loud high noise with your voice; shriek
used to say that you completely agreeOOK

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3.
Naomi: Yes. Could you tell me where I could make a photocopy of a document?
R: No problem, Ms. Abe. There’s a copy machine in our computer lab.
N: Very good! Is there a charge?
R: It’s 5 pence a copy.
N: That sounds reasonable. I’ll be down there immediately.
R: I don’t think there will be any long lines. Anything else?
Key Wordslab		
reasonable

laboratory; special room
not too expensive

4.
Naomi: Yes. Is there a hospital near here? I’m not feeling well. I would like to see a doctor.
R: Yes, there is a good hospital in the vicinity, called ‘St. Mary’s Hospital’.
N: Good. Could you please reserve a taxi for me at three thirty?
R: Certainly. Where would you like the taxi to take you?
N: My destination is St. Mary’s Hospital.
R: Certainly. I’ll have a taxi waiting for you at three thirty. Anything else?
N: No, I think that’s about it. Thank you very much.
Key Words
in the vicinity
destination

nearby; not far away
the place that someone is going to						At the hospital

Listening for information


Listen to the dialogue between Naomi and a front desk clerk and try to understand it without looking at
the words in your book.

Now you can look at the Key Words while the teacher explains them.

3OOK

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CourseDoctor: What seems to be the trouble?
Naomi: I’m not feeling well, doctor. I have a sore throat.
D: Do you have any aches and pains?
N: Yes, my back aches.
D: Let me take your temperature. . . How long have you been feeling ill?
N: It began last night.
D: You have a temperature, but it’s nothing serious. It’s probably just the flu. I’ll give you a prescription. Take thisto the chemist’s. Take one tablet every four hours.
N: Thank you very much, doctor.
Key Wordssorepainful◎Role-playing

Exercise		Match a symptom in column A with an expression in column B..
A					BIf your head hurts,			
you have (or have got=UK) a backache.
If your stomach hurts,			
you feel dizzy.
If your back hurts,			
you have (or have got=UK) a headache.
If the world is going around in circles,		
you have (or have got=UK) a stomachache.
If you have to go to the toilet very often, 		
you feel nauseous
If you feel you need to vomit,		
you have diarrhea.
symptomvomit◎

condition of disease apparent to the patient
be sick, bring up food from the stomach

Let’s review the numbers.

1. Listen and repeat
12,34554,321
123,456
1,000,000
2. Say the number your teacher write on the whiteboard.
3. Write the numbers you hear.

4OOK

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CourseVocab Review		

Match the words with the meanings.

a room large enough for two people to sleep inaccommodation 			be looking for 		
wait a short period of timespell (out)				the standard unit of money in Britain, which is divided into 100 pence
single room		
someone employed to receive and assist guests
double room		a place for someone to staythat’ll		booking£ /páund/		
show how a word is spelled by saying the letters separately in order
Just a moment		
be trying to findbook		
reserve; arrange to use a hotel room or have a ticket at a particular time
receptionist		
a room large enough for one person to sleep inreservation		bring food to the tableregister		
can be used
serve		contraction of that willavailable		
put your name on a list5OOKSTUDENT’S B