Success story
New Brunswick Department ofNatural Resources
Industry• Government

Solution• OpenText™ Content Suite Platform

Services• OpenText™ Optimize Managed Services

Partner Support• CMS Consulting, Inc.

Results
Complete compliance withgovernment standards for
information security
Fast document discovery withincreased control, confidence
Government operations
managed in an efficient andtransparent manner
65 percent reduction in stored
electronic documents

Provincial government blazes
path to information assurance

New Brunswick Department of Natural Resources ensures confidential,
accessible information with OpenText Content Suite Platform“With OpenText™ Content Suite, the Department ofNatural Resources manages information in a transparent
and efficient manner by ensuring all content is safe,
searchable and readily accessible.”Manager of information assurance and risk management
Department of Natural Resources, Government of New Brunswick

Provincial government blazes path to information assurance

New Brunswick, neighbor to Maine and one of Canada’s three Maritime
provinces, is home to a lush variety of wildlife and landforms—frommountains and forests to extensive coastlines. The New Brunswick
Department of Natural Resources (DNR) is charged with managing
these assets in the best interests of its people, an effort that involves
high volumes of regulated documentation.

Compliance obligations, shifting needs

Government information management mandates call for DNR to provide
timely, relevant information to residents while maintaining their privacy
and security, an ongoing commitment and challenge according to DNR’smanager of Information Assurance and Risk Management. “The Department of Natural Resources is joined by other departments
who are under the same struggles and requirements to manage theever-increasing volume of information created by users,” he said. Alldepartments must comply with several acts, policies and regulations
for handling information (e.g., Archives Act, Evidence Act, ElectronicTransactions Act, Right to Information and Protection of Privacy Act,
Records Management policy and the Government Information Systems
Security Policy, GISSP).
The DNR first designated a records management section in 1984 tohandle physical files. As sources shifted, the department adapted,
installing an Electronic Information Management System (EIMS). Eventually, the legacy product required replacement; DNR chose OpenText™
eDOCS solutions and proceeded through phases to install thedocument and record management capabilities.

In 2011, the DNR again responded to shifting needs. It decided to migratefrom eDOCS to OpenText™ Content Suite Platform, a set of eEnterpriseContent Management (ECM) technologies to help ensure compliance withlegislative rules around management and use of department information.
The Content Suite Platform is a complete records management and information governance solution that addressed DNR’s regulatory requirements.
The DNR asked OpenText partner, CMS Consulting, Inc., to assist with themigration of data between the two EIM systems and the implementation ofOpenText™ Content Server, the core repository for Content Suite Platform.
Together, they implemented the system, merged data and trained staff inboth English and French. Content Suite Platform is deployed to all 550 DNR
staff members across ten branches and four regions.

Central repository, controlled access

The DNR is, quite appropriately, trailblazing information security and governance for other departments in the Government of New Brunswick andbeyond. It is the only operating department to fully deploy the OpenText™
ECM solution to manage the high volumes of information dealt with on adaily basis.
DNR relies on Content Suite Platform as a secure repository for content
of all types and formats. Work-in-progress and final documents are centrally managed and easy to access for employees who maintain teamand personal spaces and complete searches on full text or metadata.
Content Suite Platform also provides access control functionality vitalto the DNR and to government entities in general, including check-in/check-out version control for simple and compound documents, audit
trails and metadata categorization. Furthermore, Content Suite Platform
ensures compatibility with future upgrades of internal systems and continued support with OpenText.

DNR is a showcaseof success for
implementation of arobust and dynamic
content management
solution allowing users
access to relevant, timelyand secure information.

Provincial government blazes path to information assurance

Migration from eDOCS to Content Suite Platform

The migration from eDOCS to Content Suite Platform involved the transferof database information and metadata, and over 10,000 documents,
totaling two terabytes. A cleanup effort involved removing duplicate documents and validating and organizing information properly prior to migration
into the system. This was a significant effort since it made the new system
more efficient and the information more timely and relevant.
DNR encouraged user adoption through hands-on training and ongoingsupport. With a dedicated 12-user training lab at the headquarters
location, IT personnel and project management staff—partnering withCMS Consulting Inc.—conducted 55 training sessions within 100 days,including accommodation for bilingual access. As follow-up, users werealso provided with a bilingual quick reference guide and a video training
module. For overall adoption of the content management solution, a goalfor 65 percent usage within the user community was set in 2014–2015.

Surpassing targets, speeding turnaround

For its comprehensive ECM strategy, the DNR stands apart from dozens
of other government departments within its section of government. DNR
is a showcase of success for implementation of a robust and dynamic
content management solution allowing users access to relevant, timelyand secure information. Users are able to manage information throughits entire lifecycle from creation to disposition and share information withcolleagues within a safe repository.
Content Suite Platform delivers a supported, stable and strategic platform,
which enables DNR to adhere to the information governance requirements.
“With Content Suite Platform, the Department of Natural Resourcesmanages information in a transparent and efficient manner by ensuring
all content is safe, searchable and readily accessible,” said the managerof Information Assurance and Risk Management.

Stand-out features include flexibility for classification of electronicdocuments. As files are saved into the repository, employees assign
a level from unclassified to high sensitivity.
The results achieved by DNR include:• Complete compliance with GISSP standards for access,permissions and data sensitivity classification• Fast turnaround for document searches alongwith increased control, confidence• 65 percent reduction in stored electronic documents dueto elimination of duplicate and/or non-relevant files• 69 percent user adoption rate in 2014–2015 and rising

Future plans

The DNR may further develop Content Suite Platform to integrate with its
Geographic Information System (GIS) and Land Use Management System(LUMS). DNR Recorded Information Services section also supports theDepartment of Energy and Mines and is planning on commencing theimplementation in 2015–16.

About CMS Consulting Inc.

CMS Consulting Inc. is a premier IT integration services consulting
company based in beautiful Fredericton, NB, Canada. CMS Consulting
Inc. specializes in the IT security, document management and supportof OpenText solutions and technologies. CMS Consulting Inc. is uniquely
positioned to offer the best of breed of Enterprise Content Managementsolutions, with a focus on security.
cmsconsulting.ca

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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