Success story
South East WaterIndustry• Utilities

Solutions• OpenText Content Suite Platform• OpenText Brava!
TMTMTMResults
Offers robust viewing andcollaboration functionality
Provides easy accessto information
Includes the ability to index
text in documents and drawings
Enables time, cost andquality improvements

OpenText Brava! helps South East
Water conquer engineering document
management problem™

™

“Strategically, when it comes to future initiatives regarding
our corporate document management system and handlingof multiple formats, such as TIFF, PDF and others, including
markup, we will look to Brava! as a preferred choice.”
Marcus Darbyshire

Chief Information Officer
South East Water

OpenText Brava! helps South East Water conquer engineering document management problem

Managing a large archive of engineering documents can be achallenge—particularly if the archive is like the one at South EastWater, which includes more than 35,000 drawings and schematics.
Located in Melbourne, Australia, South East Water services 1.3 million
people and is responsible for the development and maintenance ofmore than 370 water processing stations and plants. This amount ofinfrastructure has created a large archive of engineering drawings,
electrical schematics, site surveys and building fit-outs.

Big archive, big challenges

Electronic storage, indexing and maintenance of tens of thousands ofengineering documents presented a number of challenges for South
East Water.
One issue is that not all of South East Water’s employees and consultants have access to OpenText™ CAD Manager for Autodesk® AutoCAD® orOpenText™ CAD Manager for Bentley® MicroStation® software. This makes
it difficult for users to share and collaborate on engineering designs andplans. South East Water’s initial solution to this challenge was to convert
drawings to PDF or TIFF. While this let users view drawings it also, unfortunately, lowered the overall fidelity of the original CAD drawings.
Additionally, even though plans could be indexed and available for search in
the database, problems would arise when the information associated witha plan was expanded, enhanced or altered. Because of lagging document
maintenance not all index options would be available during a search.

“The initial system was inexpensive to implement, but did not
address long-term efficiencies or improve the overall quality andspeed with which we could process new information,” said South East
Water Chief Information Officer Marcus Darbyshire. “We looked to amore flexible solution to meet requirements in a constantly changing
area of our business.”

Finding the right solution

South East Water was already using OpenText Content Suite Platform
as its corporate document management solution when the utility
company augmented it with OpenText Brava!.
Brava! gives South East Water the ability to standardize how engineeringdrawings are version-controlled, audited, viewed and indexed. Brava!
lets users electronically view, annotate and collaborate on virtually any
file format, including MicroStation and AutoCAD drawings. This lets
users easily add and share markups and annotations without installing
expensive design software.
South East Water uses Brava! to manage and consolidate markups
from multiple reviewers, so instead of having multiple snapshots of thesame plan, annotations are now accessible in a single location. This has
increased South East Water’s level of confidence that the most current
version of a drawing is in use.
Brava! also features robust indexing and searching functionality—giving
users quick, easy access to critical information. Users can search for andselect the file they need in Content Suite Platform, and then launch the filein Brava! directly from within the Content Suite Platform interface.

“Prototyping thesolution and collecting
feedback on theuser experiencedemonstrated thatBrava!, in combination
with OpenText,
provided a more thanadequate solution.”
Marcus Darbyshire

Chief Information Officer
South East Water

OpenText Brava! helps South East Water conquer engineering document management problem

In addition to being pleased with Brava!’s functionality, South EastWater was impressed with OpenText’s responsiveness. “OpenText
provided the technical expertise and key-personnel resources toresolve any issues, and were available by phone and email, providing
quick response when needed,” said Darbyshire. “While there wassome initial skepticism amongst key users, prototyping the solution
and collecting feedback on the user experience demonstrated
that Brava!, in combination with OpenText, provided a more thanadequate solution.”

Results

Together, Content Suite Platform and Brava! provide an effective way
for South East Water to manage, view, collaborate and search its large
archive of documents and drawings.
“Time and management efficiencies are actually expected toincrease over the long-term because publishing drawings to PDF
or TIFF is greatly reduced or even eliminated altogether, which also
eliminates the quality issues involved with the rasterizing of theoriginal vector data,” Darbyshire added.
Darbyshire added, “Strategically, when it comes to future initiatives regarding our corporate document management system andhandling of multiple formats, such as TIFF, PDF and others, including
markup, we will look to Brava! as a preferred choice.”

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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