CSR Report
Corporate

SocialResponsibility

Report2013

DAI-DAN Co., Ltd.

Bringing Light,
Air & Water to Life
Contents

2013 CSR Report

Messages from the CEO and COO . . . . . . . . .................................... 03
Dai-Dan and CSR . . . . . . . . . . . . . . . . . . . . . . . . .................................... 05
Dai-Dan’s Businesses . . . . . . . . . . . . . . . . . . . . .................................... 07
Dai-Dan’s Completed Works . . . . . . . . . . . . . . .................................... 09
Feature New Research Centre of the Technical Research Laboratory Opens ....11
Dai-Dan’s Technology . . . . . . . . . . . . . . . . . . . . .................................... 17
FY2012 CSR Performance and FY2013 Targets ..............................・25
Pursuing Fair and Transparent Corporate Activities ............................ 27
Environmental contribution . . . . . . . . . . . . . . . .................................... 33
Meeting social and client expectations . . . . .................................... 37
Being a company that values its employees ................................... 43
Communication with society . . . . . . . . . . . . . . .................................... 51
Third Party Opinion . . . . . . . . . . . . . . . . . . . . . . . .................................... 53
Site List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .................................... 54
Editorial Policy
The purpose of this report is to inform our stakeholders of our CSR activities.
The feature article of this year’s CSR report is “New Research Centre of theTechnical Research Laboratory Opens.”
Scope of The Report
The main focus of this report is the CSR activities of Dai-Dan.
Financial statements are consolidated.
Period Covered in This Report
This report predominantly covers our activities from April 2012 to March 2013, andalso some post April 2013 data.
Report Guideline References
GRI Guideline (G3)
Ministry of the Environment ‘Environmental Reporting Guidelines (2012)’
Japanese Standards Association ‘ISO26000:2010’

1

DAIDAN CSR Report 2013

DAIDAN CSR Report 20132

Messages from the CEO and COO

Continually taking on the challenge ofcreating value for our clients while helping
to preserve the environment
Led by our management principles of, “As a building services engineering and installation provider wecontinually take on the challenge of creating value for our clients while contributing to the development
of better environments and stronger communities,” Dai-Dan strives to create the best environments forpeople to live their lives safely and with peace of mind.

Dai-Dan, taking on the Challenges of
the New Era
Since the Great East Japan Earthquake, Japan
has come under pressure to make drasticchanges to its energy policies.
While the use of solar, wind and geothermal
power along with other forms of renewable energy
is being encouraged, Japan has no option but tocontinue generating electricity through the use offossil fuels and other conventional means in orderto maintain current industrial efficiency.
However, CO 2 emission reductions are imperative if we are to mitigate global warming, andmaking the shift to a resource circulating society
is paramount.
In light of these societal changes, and aided
by our new research centre opened in April 2013at the Technical Research Laboratory, we are
pursuing research and development in the saving,creation and storage of energy for the new age ofsmart-energy and to offer new environmentallyfriendly technology.
We are committed to meeting the ever-

3

DAIDAN CSR Report 2013

diversifying needs of our clients and contributing
to the development of society through our advanced and precision environmental control
system technologies.

Leveraging the Skills of Diverse Human
Resources
People are the driving force behind the growth ofa business.
We provide quality training to educate ourdiverse employees and allow them to realize theirfull potential.
We also believe that passing skills on is vitalto the continuation of business.
We will develop new evaluation standards toidentify outstanding on-site installation engineersand enable them to train inexperienced andyoung engineers.
To maintain high quality and ensure on-site
safety, the training of subcontractors is inevitable.
As such, we have introduced the Dai-Dan
Meister System to recognize outstanding foremenof subcontractors and encourage skill development.

Society and Client Focused
Our building services engineering and installation
allow us to be a part of society.
We believe that developing stronger relationships with our clients and providing superior technology is how we can use our business to contribute to society.
As a building services engineering andinstallation provider, Dai-Dan offers a customeroriented one-stop service for building services
and utilities at the various stages of a building’s
life cycle — from building planning and installation through to renovation.
Our dedicated client consultation offices
throughout Japan attest to our client focus. We
will respond to any emergency our clients may
have after installation or any need that they may
have post-implementation to improve our relationships of trust with our clients.

Pursuing Fair and Transparent
Corporate Activities
Strong compliance is a founding principle of business at Dai-Dan.
One of our fundamental policies of corporate
governance is to ensure strong compliance. To thisend, we are pursing fair and transparent corporate
activities in keeping with the Principles and Standards of our own Corporate Code of Ethics.

Always With You.
March 2013 marked the 110th anniversary of thecompany.
This milestone could only have beenachieved by the tremendous support of everyone
associated with the company, and for that we arevery grateful.
We believe that it is our mission to increase
corporate value and continue our business inorder to meet the expectations of everyone.
Your ongoing support and cooperation is truly
appreciated.

Setsu Sugaya

Shohei Kitano

Dai-Dan Co., Ltd.
Representative Director /Chairman / CEO

Dai-Dan Co., Ltd.
Representative Director /President / COO

DAIDAN CSR Report 20134

Dai-Dan and CSR

Always With You

Stakeholder Relations
Clients, shareholders, employees, subcontractors, business partners and local communities — collective our
stakeholders — are always the focus of any action we take when conducting our corporate activities. We believe that it

We strive to provide comfort that is friendly
to both people and the environment.

is imperative that we accurately identify the expectations and requirements of our stakeholders through communication
and respond to these needs, in order for us to grow as a company.

Dai-Dan believes that we play our part in the sustainable
Clients

development of society by delivering safety, security andcomfort to people’s lives through our building services
engineering and installation work.
CSR at Dai-Dan is about encouraging each employee
to pursue the realization of a better environment and thedevelopment of society as they perform their tasks in
keeping with the five Principles of Action of our Corporate

Management
Principles

Code of Ethics.

Management
Policies

Corporate
Code of
EthicsDAIDAN CSR Report 2013

Employees

Shareholders

DAI-DAN Co., Ltd.

1. We maintain focus on our customers as the business environmentchanges so that we can meet all their need.
2. We operate the business in compliance with all legal and regulatory
requirements.
3. We ensure that our corporate activities assure the safety and quality of
products and services and contribute to environmental preservation.
4. We attain our corporate targets by pursuing both our strategies andpolicies.

Environment

Subcontractors
Business
partners

We have developed five Principles of Action and fourteen Standards of Action to encourage our executives and other employees to comply with laws and regulations and act with good social conscience. The
Principles of Action summarize the things that should be kept in mind when performing day to day tasks.
The Standards of Action are based on the Principles of Action and serve as more practical guidelines.

Principles of Action

Standards of Action

1. Observe laws and social norms,
conduct business activities in a sensible
manner.
2. Participate in the building of a societythat can sustain its development.
3. Respect the fundamental human rights
of all people.
4. Maintain a fair and transparent
relationship with stakeholders.
5. Recognize our place in society andstrive to contribute.

1. Positive relationships withcustomers and users
2. Ensure safety and quality
3. Fair and open competition
4. Ethical business transactions
5. Fair disclosure of corporate
information
6. Ethical management of criticalinformation
7. Protection and respect ofintellectual property rights

Local
community

Dai-Dan’s Responsibility
Environment

Excerpt from the Corporate Code of Ethics

Utilizing our development and installation
expertise, we will develop advanced
environmental control systems and build
a low carbon society.

5

As a building services engineering andinstallation provider, we continually takeon the challenge of creating value forour clients while contributing to thedevelopment of a better environmentand stronger communities.

We strive to protect our environment and prevent global warming by strengthening our initiatives to develop low environmental impact installation
processes and energy saving technology.
8. Improvement of working conditions
and work environments
9. Respect for human rights andindividuality
10. Efforts for environmental issues
11. Proper accounting and tax payment
12. Sound relationships with politics andadministration
13. Elimination of relations with antisocial
forces
14. Prohibition of self-serving actions

Clients

Shareholders

Employees

We strive to meet ourclients’ needs and provide
them with high valueadded solutions as well as
high quality, comfortable
spaces.

We recognize that it is ourduty to enhance corporate
value, maintain transparent and sound operations
and disclose appropriate
information in a timely
manner.

We place priority on our
employees’ safety andhealth, and are committed
to ensuring that their work
place is comfortable.

Subcontractors andbusiness partners
We strive to build healthy
partnerships with our
subcontractors and business
partners through fair,transparent and equalbusiness dealings.

Local community
We recognize that we are amember of society and strive
to exist in harmony with thelocal community through oursocial contributions in our
position as a responsible
corporate citizen.

Contributing to the environment through energy saving
technology.

Contributing to the development of society through ouradvanced environmental control systems.

Contributing to the redevelopment of social infrastructure by
rejuvenating and upgrading existing facilities.

Electrical equipment, air-conditioning and plumbing draw the bulk of theenergy consumed by an office building. Buildings serve as places to work,
learn, play, recreate and live, and we strive to ensure these buildings areenvironmentally friendly through our energy saving technology.

Pharmaceutical plants, semiconductor fabrication plants, medical centres,food processing plants and other factories require advanced control of
their temperature, humidity, cleanliness and other environmental aspects.
Therefore, environmental control system technologies tailored to eachfacility are vital in ensuring the quality of products and services. Providing
advanced and precision environmental control systems is how we contribute to the development of society.

We breathe new life into existing buildings by providing tailored support for therenovation (rejuvenation and upgrade) of facilities. We fully utilise our comprehensive energy saving services (ESCO services), our internally developed Flow
Smart coolant control system for refrigeration units (see page 17) as well asother environmentally friendly technologies in order to provide tailored support
for the renovation of buildings and facilities.

DAIDAN CSR Report 20136

Dai-Dan’s Businesses

Dai-Dan brings light, air and water to life.
We optimize the electrical equipment, air-conditioning and plumbingof buildings to create comfortable spaces.
Corporate Profile

Company nameHead office

Our Services

Dai-Dan Co., Ltd.

Capital Fund

4,479,725,988 yen

1-9-25 Edobori, Nishi-ku, Osaka, Japan

Employees

1,445FoundedMarch 4, 1903

Incorporated

October 10, 1933

Installation Orders(as of March 31, 2013) consolidated
Stock Listing

Revenue(Millions of yen)

(Millions of yen)

200,000

200,000

150,000

150,000

131,467
115,521110,751

119,233

119,980

100,000

Total Assets / Net Assets

137,725
116,275

122,109

100,000

98,87396,306

103,345

Net Assets

106,155

50,00041,844

41,214

41,25942,19744,98850,000

2008

2009

2010

2011

2012 (Year)

Operating Income

0

2008

2009

2010

2011

2012 (Year)

Ordinary Income(Millions of yen)

3,108

3,027
2,692

3,000

2,749

3,000

2009

2010

2011

2012 (Year)(Millions of yen)
2,000

4,000

3,064

2008

Net Income(Millions of yen)

4,000

0

3,278
2,736

2,776

1,599
1,500

1,000

2,000

1,000

1,000

500

0

0

0

2008

2009

2010

909

2011

2012 (Year)

2008

2009

2010

2011

2012 (Year)

2008

2009

humidity, purity and flow — to ensure the comfort of the building.

2010

2011

2012 (Year)An air-conditioning installation involves connecting the various parts

Electrical equipment installations involve the installation of aof the whole system — the refrigeration unit that cools the air, the pipes

high-voltage transformer, a distribution board and the wiring thatand pumps, and the ducts and fans that move air — to ensure that they

supplies electricity to lighting, outlets, pumps and fans.

all work in optimum harmony.

Electrical equipment is crucial to the saving, creation and storage

Factories, in particular, require advanced environmental control

of energy. Dai-Dan converts ordinary buildings to smart buildings by,systems. Typical examples are semiconductor fabrication plants, which

for instance, reducing power consumption through LED lightingneed to eradicate dust particles down to a size of 0.1μm, and pharma-

installations, generating electricity by installing solar panels andceutical plants, where bacteria and viruses must be eliminated.

enabling energy storage which is critical for the efficient use of solar

However, air-conditioning consumes a large amount of energy andaccounts for almost half the energy used in a building.

The Great East Japan Earthquake increased the need for

Led by the words “saving,” “creating” and “storing” energy,

non-utility power generations facilities that allow continued electricity

Dai-Dan not only provides precise, comfortable air-conditioning; we also

supply to factories and buildings in times of power outage. Dai-Dan

pursue increased efficiency of air-conditioning and the use of renewablealso installs large-scale solar power generation arrays, including

energy to reduce environmental impact.

“mega solar systems.”

Plumbing

Renovations

The role of plumbing is to supply clean and safe water as well as

Building and facility renovations have been growing in demand in recent

facilitate appropriate drainage of used water.

years. Renovations extend the useful life of a structure, which means

used water to be drained smoothly.

565

451

of a building. They supply the power to equipment and services that

toilet tanks, pipes and pumps and installing wastewater pipes that allow

1,343

1,236

Air-conditioning is all about controlling the quality of air — the temperature,

Plumbing involves installing hand basins and toilets, connecting

1,175
2,000

Electricity and the electrical equipment on which it flows are the lifeblood

generated electricity.

109,224

100,000

50,0000Total Assets /100,575
121,919

Air-conditioning installations

allows a building to fulfill its function.

The first section of Tokyo Stock Exchange(Millions of yen)
150,000

Electrical equipment installations

that a rebuild is not necessary.
We communicate thoroughly with our clients when developing
renovation plans to develop solutions that exceed our clients expectations.

Some of the more specialised equipment includes water treatment

Dai-Dan offers high value-added systems that help clients minimize

systems found at swimming pools and aquariums where large amounts

energy consumption. Those systems include high efficiency systemsof water are circulated and purified.

and devices, and energy consumption visualization units.

Furthermore, fire protection systems and equipment, which protect
assets and lives, are also a part of our plumbing services.

Fiscal 2012 Orders to Revenue Ratio by Segment

Water tanks, pumps and sprinklers used to extinguish fires are

Electrical equipment
installations
24.171 billion yen
20.1%

Plumbing
24.578 billion yen
20.5%

Installation Orders
119.98 billion yen

Electrical equipment
installations
24.649 billion yen
20.2%

Plumbing
26.075 billion yen
21.4%

installed to ensure fire preparedness.

Overseas Operations
Dai-Dan has operations in Singapore, Thailand, Malaysia and othercountries providing services to factories and research centres where we
can fully utilise our expertise.
We have completed a number of contracts overseas, primarily in our

Revenue
121.919 billion yen

field of expertise. We have built cleanrooms and installed energy saving
systems that have been very well regarded by our clients.
Dai-Dan provides high quality systems and strives to establish astrong presence in each of the respective countries.

Air-conditioning installations
71.230 billion yen
59.4%

7

DAIDAN CSR Report 2013

Air-conditioning installations
71.194 billion yen
58.4%

DAIDAN CSR Report 20138

Dai-Dan’s Completed Works

Light

Air

Water

Lighting can take on various forms;
from decorative lights inside andoutside a building through to information systems. We breathe new life into
buildings through our latest management and control technology.

Dai-Dan provides systems to regulate
temperature, humidity and airflow toensure high air quality.

Our systems not only provide high quality
water, but also facilitate drainage andrecycling of waste water.

Electrical systems
Information communications systems
Fire protection systems Specialised electronic systems

Office building air-conditioning
Automated regulation system

Industrial air-conditioning
Specialised air-conditioning system

Supply system
Fire extinguishing system

Treatment system
Specialised system

Completed works for FY 2011 and 2012

CREATE: Electrical fit-out, air-conditioning installationand plumbing

Public facility complex South Peer: Electrical fit-out

9

DAIDAN CSR Report 2013

Nagasaki University Hospital, main building:Electrical fit-out (refurbishment)

JP Tower: Air-conditioning installation

Teikyo University, Itabashi Campus building: Air-conditioning installation

Nakanoshima Festival Tower:
Air-conditioning installation

Toyama Murata Manufacturing, buildings C1 and C2:
Air-conditioning installation (refurbishment)

East Osaka Municipal Central Wholesale Market:
Air-conditioning installation and plumbing

Japanese Red Cross Ise Hospital:
Air-conditioning installation

Grand Front Osaka South Building:Air-conditioning installation

Saiseikai Imabari Hospital:
Air-conditioning installation and plumbing

DAIDAN CSR Report 2013

10

In April 2013, which marked the 30th anniversary of the opening of

Featureour Technical Research Laboratory in 1984, we opened a new

New Research Centre of
the Technical Research Laboratory Opens

research centre.
The new research centre will serve as a platform to drive building
services R&D. Here we will advance research and development insaving, creating and storing energy, in order to meet the needs of thesmart energy era and forge ahead with the development of technology
required to build leading-edge systems for industrial facilities.
The second floor of the research centre houses a showroom where
our clients can see our installation expertise and our energy saving
technology through displays of machinery and videos.

The Five R&D themes of the new research centre
Air-condition systems

Heat source systems

New research
centreRenewable energy
and distributed
power generation

New research centre

Electrical andinformation
communication
systems

Installation expertise

Research Centre

Experiment Building

Second Experiment Building(Supercritical CO2 plant)

New research centre

Bird’s-eye view of the Technical Research Laboratory

Technical Research Laboratory

Technical Research Laboratory conducts R&D based on the following
three philosophies in order to provide environments that are friendly for people,
objects and the Earth:
1. Primary research to ensure quality
We conduct a wide range of primary research. This includes the development of new technologies to ensure the comfort and energy efficiency of buildings, pre-installation assessments using air-flow simulations and experiments with ducts and pipes using mock-ups*.
*Mock-up: Models used when determining exterior design and system functionality.

Research Centre

Experiment Building

Second Experiment Building (Supercritical CO2 plant)

2. Development of technologies that enable the provision of greater value to our clients11

Research Centre

Office space for the Technical Research Laboratory, Technical Development Division, Technical Construction Division and Medical Care Facilities
Promotion Department. The Technical Research Laboratory fulfills the role of technical headquarters, which allows the research lab and installationsites to be on the same page.

Experiment Building

Systems experiments using models and performance tests are conducted at the experiment building. The building allows us to demonstrate to ourclients the new technologies we are developing.

Second Experiment Building

The second experiment building houses Japan’s largest supercritical CO2 cleaning and recycling equipment as well as devices that are used to test
the effectiveness of the equipment.

DAIDAN CSR Report 2013

We advance timely development of environmental impact reduction technology and advanced environmental control systems in the growth areas of pharmaceuticals, healthcare,electronics, and green industry.

3. Innovation that goes beyond building services
We advance the application new technologies in cooperation with universities and businesses in other industries.
One of our initiatives is the development of cleaning and recycling technology for air filters using supercritical CO2. This is one of the fruits of the industry-academia-public joint
research initiative, and the technology has been highly praised.

DAIDAN CSR Report 201312

1 Showcasing our Technology under Development
The outcome of the development initiatives of the Technical Research Laboratory is exhibited using actual systems and devices to provide clear understanding.

Installation expertise
Laminate ducts, which are ducts with boards of reduced thickness for resourcesaving and CO2 reductions, and an airflow analysis device that simulates airflow
for air-conditioning systems design and installation, are on display.
Additionally, the exhibits of installation methods for the latest energy saving
and CO2 reduction systems are visually rich in order to ensure that visitors gain agood understanding.

Electronics technology
Duct-free Cleanroom Systems that allow large cleanrooms to be duct free andmaintain a uniform level of room cleanliness, and the Packaged Air-Conditioner
Automated Internal Cleaning System, which automatically cleans the internal
parts of packaged air-conditioners of food processing plants, are on display.

Healthcare Facility Technology
Lobby

1. Showcasing our Technology under Development
The new research centre showcases our technology under development and highlights our expertise across five fields. Our installation expertise, air-conditioning technology for industrial facilities; aseptic treatment rooms and energy consumption visualization
units for healthcare facilities; and systems for pharmaceutical plants are on display.

2. Research and Development Platform

Leveraging our advanced environmental control system technology and abundant experience, we provide comfort to patients and efficiency and safety tohealthcare workers. A room for immunocompromised patients is exhibited(detailed on page 23).

Energy saving technology
The energy consumption visualization units, which indicate the consumption ofelectricity, gas, steam and heat to users, and energy saving lighting control
systems, which regulates the brightness and colour of LED lighting, are exhibited.

The research laboratories that form the core of our R&D are equipped with specialised and multipurpose laboratories to facilitate
flexible R&D. The laboratories include chemistry labs where we conduct analysis of chemicals, and large labs where we carry out
multipurpose experiments.

Biotechnology

3. Utilizing the Entire Building as a Place of Experimentation
The lobby has an open ceiling to the second floor and exudes a clean feel with white as the base colour. The lobby is not only used
to welcome clients, but is also used for our heat on windows and lighting environment experiments. Furthermore, renewable energy
systems and new air-conditioning systems, amongst other technologies, are incorporated into the building to make use of the building as a centre for the experimentation of building services.

13

DAIDAN CSR Report 2013

Dai-Dan possesses technology that supports the entire pharmaceutical manufacturing process from drug development through to manufacturing. The I-rack
System, a test animal rearing facility (detailed on page 21), and the Barrier Smart
Series, a chamber pressure control system (detailed on page 19), for pharmaceutical plants, are exhibited.

DAIDAN CSR Report 201314

2 Research and Development Platform

3 Utilising the Entire Building as a Place of Experimentation

This is the heart of the new research centre, and it houses a number of laboratories that form the core of our R&D.

The new research centre utilises renewable energy and distributed power generation systems, as well as new air-conditioning systems. Furthermore, the centre isused as a venue for the experimenting and development of building services systems, which allow for the efficient use of electricity and heat across the entire
research centre.

Chemistry labs

Solar power generation

Solar thermal collector

The solar power generators regulate electricity load and reduce the utility electricity consumption of the Technical Research Laboratory.
We collect data on the changes in power generated due to climate, age
and degradation, and will incorporate our findings into the solutions we provide
to our future clients.

Solar radiation is collected to heat water, which is then used for cooling andheating air. Prioritizing the use of solar heated water allows us to reduce gas
and electricity consumption.

We deploy the chemical analysis technology that wehave developed over many years for our R&D, andalso conduct analysis of water and other elements byleveraging our precision analysis instruments.
Gas analysis is vital for the installation of cleanrooms, which require the highest level of air purity,
while water quality analysis has proven to be usefulfor the prevention of piping corrosion.

Acoustics lab
This laboratory enables us to conduct airconditioning noise experiments. The laboratory isequipped with silent fans to facilitate the assessmentof air as it is vented.
Experiments are conducted prior to the installation of air-conditioning systems in concert halls
where acoustics are extremely important, in order toassess the performance of the systems.

Large labs
The research centre is equipped with large laboratories to facilitate multipurpose experiments. The laboratories are fitted with all utilities necessary for theexperiments including heat sources, piping and electrical hard wiring.
Experiments that determine how to efficiently
air-condition large spaces, such as factories orplants, are conducted here.

Cogeneration System

Absorption chiller/heater

Air-conditioner

The new research centre is equipped with acogeneration system, which allows for thesimultaneous generation of electricity and heat.
The system not only works as a distributed
power source designed to reduce daytime utility
electricity consumption; in addition, the waste
heat is used as one of the heat sources for cooling and heating air. The system can also be
used as an emergency power supply in times ofpower outage.

The system heats water using natural gas, which isthen used to run the air cooling and heating system.
The device can run on the heat generated by thecogeneration system, and reduces natural gas
consumption by enabling solar heating.

Renewable energy is used to run the air-conditioner
to help us develop a new kind of air-conditioning
system. External air that is taken in is cooled(summer) or heated (winter) using geothermal heat.
During spring and autumn, external air is taken
into the building without heating or cooling to moderate temperatures.

Message from the Director of the Technical Research Laboratory
Since the opening of the new research centre, many clients have paid us a visit, allowing us to showcase our R&D initiatives and our technology under development.
Our clients vary widely and include company executives and engineers with expertise in building services.
Unlike paper or visual presentations, the Technical Research Laboratory introduces our products and services using the actual equipment and devices.
This allows us to identify the questions, requests and opinions of clients and gives us the opportunity to provide answers from our position as building service
specialists, ultimately leading to constructive discussion.
I believe that this kind of communication not only helps our clients to gain an understanding of Dai-Dan’s technology, but also provides the TechnicalResearch Laboratory with valuable insights.
Members of the Technical Research Laboratory are committed to providing our visitors with a positive experience. We want them to be able to say “I’mglad that I came to Dai-Dan’s Technical Research Laboratory,” “That was fascinating,” or “If I have a problem that needs to be solved, I’m confident that
Dai-Dan will be able to resolve it.”15

DAIDAN CSR Report 2013

Yoji Sasaki
Director of Technical ResearchLaboratory

DAIDAN CSR Report 201316

“Optismart” Heat Source Optimum Operating Support System
Large-scale heat source systems at sites such as factories consist of a variety of heat source equipment including gas-driven chillers and absorption

Dai-Dan has been developing flexible technology in order to meet the ever growing and diversifying needs

chillers. Generally, heat source operated equipment is turned on and shut down according to the experience and senses of the operator to bestof our clients and to cultivate new areas of business.

meet the building’s energy demands.
Dai-Dan has developed the Optismart® support system to help improve the efficiency of large-scale heat source systems.

Dai-Dan’s Technology

Dai-Dan’s Technology

Optismart® is a system that provides heat source system operators with signals indicating the ideal time to turn on or shut down a system’svarious heat sources based on computer simulations. This enables the heat source operator to operate the heat source equipment in a way thatannual operating costs of heat source equipment.

Features

Flow Smart (coolant control system for refrigeration units), developed by Dai-Dan, is an energy saving technology that reduces the energy required
to feed air conditioning systems. It is utilised by many facilities.
Pumps in refrigeration units were conventionally operated at a constant speed. However, Flow Smart uses inverter control to reduce the running cost of equipment. Flow Smart regulates so that no airflow goes through the bypass unless it is required to run the air conditioning system.
The introduction of Flow Smart enables a 60% reduction in the energy required to run the pump in refrigeration units. Through this technology,
Dai-Dan provides comfortable living and working spaces and also contributes to the conservation of the environment.

FeaturesBenefits of Introducing Flow Smart● Bypass airflow control technology developed by Dai-Dan● Reduces energy consumption of water and coolant pumps inrefrigeration units● High energy saving performance, proven by strong demand

Flow Smart has been installed at more than 100 sites, reducing
power consumption by approximately 35.3 million kWh annually. This is equivalent to the annual average electricity consumption of 10,000 households and is equal to approximately
20,000 tons of CO2. Each year, when our clients choose Flow
Smart, we are helping to reduce our environmental footprint.

Flow Smart System“0”Air-conditioner

bypassairﬂow

Secondary pump

* Data from readings at 45 sites

Air-conditioner

P■ The benefits of introducing
Flow Smart in numbers

F

Secondarypump±0

Bypass airﬂow[Power consumption (MWh)]
700

F

500

Approximately
60% reduction

400
Constant
ﬂow rate

Refrigeration machine

Cooling tower

Constant ﬂow rate

Variable
ﬂow
rate

Refrigeration machine

Variableﬂow
rate

Energy saving beneﬁt

600

Airﬂow gauge

Cooling tower

300
100
0

■ Operation Calculated by Optismart® System

5:00

10:00

11:00

12:00

Unnecessary
operation

5:00

6:00

7:00

8:00

9:00

10:00

11:00

12:00

Gas-driven chiller
Absorption chiller
Turbo-powered chiller 1
Turbo-powered chiller 2
Heat pump
Thermal energy storage tank

Issues concerning the environment and energy saving are faced by all parts of society. Dai-Dan’s Technical Research Laboratory conducts
R&D to provide technology and systems that meet our client’s needs in addressing these issues.
The development of Optismart® was prompted by operators who manage large scale heat sources at locations such as district
heating power plants, and large factories that were seeking better and more efficient ways to ensure optimum energy production for theirfacilities. The development was conducted by leveraging Dai-Dan’s system development technology.
Moving forward, we will always value the opinions and needs expressed by our clients and seek to improve our services so as toprovide the best solution to our clients and the broader society.
Takeshi Maesono
Technical Research Laboratory
Environment System Development Division

Reduced power consumption:
Approximately 390 MWh/year* Output rate: 0.518 kg-CO2/kWh
Constant flow rate Regulated flowrate operation
operation

Spot Air-Conditioning system used together with fine mist “Econo Spot”
Our “Econo Spot,” which employs evaporative cooling using fine mist along with conventional spot air-conditioning, is a system for machinery plants
and other factories that efficiently improves the environment in the hot spots of a work area.

solve foreign materials, enabling detergent-free cleaning.
Major electronic device manufacturers, research institutions and food service providers continually request our air filter cleaning services,
expanding the market for the recycling service. In fiscal 2012, in recognition of the technology’s economic and environmental benefits, Dai-Dan
received a technology award from the Society of Chemical Engineers.

Features● Energy saving● Increased comfort● Low cost
● Safe and reliable* Organic gas: Volatile organic compounds (VOC) such as toluene and xylene, which are major contributors to air pollution, and malodorous substances found in kitchen exhausts.
■ Air filter recycling and cleaning service Diagram● Flexible

An efficient, environmentally friendly system
Cooling sensation provided by nozzle
sprayed water mist and air
Reduced installation and running costs
Water mist is regulated by monitoring ofroom humidity and temperature
Can be easily relocated for repositioned
production lines■ Econo Spot Diagram

Air diffuser

Air supply duct
Water supply
pipe

Mist

Produces finemist (cooling air)Nozzle height:
3m

Mist nozzle

A cooling sensation from air movement andcooling mist provides comfort!
Mist evaporative cooling for the work area

Used
ﬁlters■ Japan’s largest supercritical CO2
cleaning and recycling equipment

DAIDAN CSR Report 2013

9:00

Message from the Developer

Supercritical CO2 is carbon dioxide that is neither in a gaseous or liquid state. Supercritical CO2 is able to penetrate nano-sized holes to dis-

17

8:00

Gas-driven chiller
Absorption chiller
Turbo-powered chiller 1
Turbo-powered chiller 2
Heat pump
Thermal energy storage tank

We provide services to clean and recycle products, such as air filters used to remove organic gas* using supercritical CO2.

● Reduced filter replacement costs● Reduced waste● Encourages appropriate filter replacement

7:00

60%

Cleaning and recycling technology using supercritical CO2

Features

6:00

Reduced CO2 emissions:
Approximately 200 ton/year

200
Flow Smartcontroller

Approximately■ Conventional Operations based on Human Judgment

Facilities at which VOC is critical, such as semiconductor fabs,
liquid crystal display plants, printing factories, paint factories, Recycled
chemical factories, and pharmaceutical manufacturers.
ﬁltersSpot air-conditioning(conventional system)

Econo Spot

Being a company that values
its employees

Conventional System● Standardization of operation based on objective conclusions● Optimized gas consumption level● Improved efficiency of operational management work

Temperature ofwork area is loweredby 3 to 4 degrees

Communication with society■ Flow Smart Diagram● Improved efficiency for large-scale heat sources● Reduced environmental impact through energy efficient operation

Environmental contribution

Energy saving technology: Flow Smart

Meeting social and client
expectations

Reducing Environmental Impact
We strive to use our technology to reduce environmental impact.

Pursuing Fair and Transparent
Corporate Activities

provides the optimum combination of heat sources. Our Optismart® system also has a simulation function that enables calculation of estimatedAir ﬁlter recycling service[Dai-Dan]DAIDAN CSR Report 201318

Message from the System Developer

We have been developing environmental control technology tailored to the specific purposes of different buildings.

Barrier Smart Series: Chamber pressure control technology for pharmaceuticalmanufacturing plants■ Barrier Smart Series Diagram

pressure control technology that pressurizes andmaintains chamber pressure is essential. Biological cleanrooms, which are found in pharmaceuti-

Fan

External air inlet

Airflow
regulator

Dampercal manufacturing plants, are particularly sensitive
Barrier Smart EQ

to changes in pressure and therefore cannot be

Predeterminedpressure

subject to pressure changes outside of the speci-

Non-manufacturing
area
Predeterminedpressure

Decontamination
deviceBarrier Smart HB

fied range even when disturbances* occur. The
Barrier Smart Series employs the chamber presto counterbalance disturbances.

Fan* Disturbances: Changes in chamber pressure caused by the opening
and closing of doors, and changes and switching of air intake andexhausts.

Outdoor atmospherepressure detecting
open end

DamperChamberpressurecontrol damper

Barrier Smart CM

Chamberpressurecontrol damper

such as bottling sterile products, require HEPA filter*1 leak tests*2 during regular integrity validations. HEPA filters are installed in the ceiling of clean
Barrier Smart AD* The number “+” indicates the level ofpressure in the chamber.

■ Conventional leak test

■ Leak test using EZ-Scan

Lowers pressure to maintain pressure differences between rooms, after an increase caused by strong air
movements within the duct
Ensures stable production even during typhoons
Contributes to improved operational efficiency of cleanrooms by decreasing the frequency of chamber
alerts set off by strong air movements

Meeting social and client
expectations

Steps one to four are completed manually

Automating step four means that steps one to three
are no longer necessary

IssuesBarrier Smart HB Hybrid control system that combines chamber pressure and airflow control
Features

STEP3

Prevent crosscontamination
caused by
the opening andclosing of doors

Testing takes a significant amount of timeHigh testing costs
Use of probe requires specialised skills

Low risk of booth contamination and breakage

Benefits

Time required for testing is reduced
Low testing costs
Use of probe does not require specialised skills

Actively controls airflow
Reducing risk of cross contamination caused by the opening and closing of doors
Chamber pressure remains unaffected even when local ventilation devices start up and shut down
Fast chamber pressure recovery (approximately 1/5 of the time required by our conventional systems)

Message from the System Developer

DAIDAN CSR Report 2013

Maintainsconstant chamberpressure duringdecontamination
and air-conditioning
mode switching

Barrier Smart AD Integrated control system for air-conditioning systems that prioritise chamber pressure stabilization
Ensures safe and reliable mode transitions and decontamination through high-precision chamber pressure
control technology
Ensures reliable protection after decontamination
The chamber pressure priority control maintains predetermined chamber pressure levels even duringchanges in air-conditioning operation*.
* Changes in air conditioning operation: start-up or shutdown of air-conditioning system, shifting between day and nightmodes, etc.

We developed EZ-Scan with the purpose of creating technology for pharmaceutical manufacturers that sets our company apart. We are also exploring ways to install and maintain these systems to maximise the benefits to our clients while recognizing differences between this system andconventional systems. We strive to improve the quality of the system by improving the technical aspects of the system, including system designand ease of use, and the means to install and maintain the systems by incorporating views and thoughts heard at trade exhibitions and productdemonstrations.
I believe that the task for developers is to identify our clients’ issues, develop solutions and to clearly communicate the benefits. I am committed to the development of new technology while always being mindful of costs versus benefits.

Masakazu Hasegawa
Technical Research Laboratory
Innovation Division

DAIDAN CSR Report 2013

Being a company that values
its employees

Features

Barrier Smart EQ A unit to lower pressure after an increase caused by strong air movement within the duct

Communication with society

Features

Technology to stabilise baseline pressure
Stabilization of baseline pressure, which is prone to fluctuation
Easy introduction to existing systems
Resolves production stoppages and improves yields, contributing to stable production

High risk of booth contamination and breakage

STEP4

19

To resolve a number of issues experienced in the course of leak tests, Dai-Dan has developed an automated scanning device for HEPA filter
leak tests, which has automated the operation of the probes*3.

Barrier Smart CM Baseline pressure stabilization unit that works through distance attenuation

FeaturesMore stable research or production activities

STEP2

Countering
deviation inchamber pressurecaused by strong
air movementsbooths, and leak tests are conducted above the manufacturing device installed within the booth.

*1 HEPA filters: High Efficiency Particulate Air filters, used to purify air by removing dust and other particles.
*2 Leak tests: Tests to confirm that the filters are working at the required particle collection efficiency rate.
*3 Probe: A funnel shaped device used to collect air, in order to detect small particles.

Four steps for precise chamber pressure and airflow control

STEP1

Increasing the efficiency of regular validation at pharmaceutical manufacturing plants
EZ-Scan: Automated scanning device for HEPA filter leak test
At pharmaceutical manufacturing plants, regular integrity validation is done one to two times each year. Clean booths, which are used for purposes

sure technology developed by Dai-Dan and is able

Countering
fluctuations
in baselinepressure

Technical Research Laboratory
Environment System Development
Division

Airflow
regulator

Manufacturing area
Predeterminedpressure

Taro Yamaguchi

Environmental contribution

To keep cleanrooms free of pollutants, chamber

Building services are expected to perform a variety of functions to meet the needs of our clients’ facilities. We must provide solutions that fulfill
our clients’ requests and if we don’t have one, we have to develop it. If a client has operational issues that need to be addressed, we must
provide technical solutions. Our Technical Research Laboratory plays a role in this process.
I am responsible for chamber pressure control technology. This is a system that we developed after numerous research initiatives in
response to a question about an air purity management problem posed by one of our pharmaceutical manufacturer clients. Technical elements
and knowledge obtained as we seek to resolve issues under specific circumstances are reported to our design team and ultimately utilised to
improve the technical capacity of the broader company. Keeping the company motto “diligence,” “innovation” and “humility” in mind is indispensable as I carry out my tasks at the Technical Research Laboratory.

Pursuing Fair and Transparent
Corporate Activities

Advanced Environmental Control

Dai-Dan’s Technology

Dai-Dan’s Technology

20

I-rack system: the optimum environment for animal experiments

The virtual duct clean room (VD-CR) system: Making cleanrooms duct-free

Animal experiments are an inherent part of developing medical products and healthcare technologies. Animal enclosures for laboratory animals

Cleanrooms at sites such as electronic device factories require many ventilation outlets to maintain a high level of air purity and precise temperature,are predisposed to accumulation of allergens* and odour, and are at risk of microbial contamination. Therefore, environmental control of animal

as well as humidity control. This results in a greater numbers of ducts and HEPA filters, and subsequently increases costs.

enclosures has always been an issue.

Dai-Dan has developed a system that reduces the number of ducts and HEPA filters through innovative ventilation outlet design and installation

Dai-Dan has always invested substantial effort in its laboratory animal housing and has developed a number of different housing options inmethods. Our virtual duct clean room (VD-CR) system has often been installed in class 1,000 (ISO class 6) to 10,000 (ISO class 8) cleanrooms.

Dai-Dan’s Technology

Dai-Dan’s Technology

the interest of improving the housing environments, reducing energy consumption and ensuring animal welfare. The I-rack System has improvedor enclosure. This ventilation can also be carried out with reduced airflow.
* Allergens: Substances that cause allergies■ I-rack System■ Animal enclosure Diagram● Enclosure specific ventilation system● Creates advanced one-way airflow● No shielding allows ease of use● Greater control of temperature and humidity within the enclosure● Reduced frequency of bedding* replacement● Easy maintenance■ Specially designed ventilation
outlets used by the VD-CR
system● Enables superior temperature and purity control at
low cost● The system creates high-speed pure airflow along
the ceiling, which extends the distance that airflow
vented from air conditioning system travels, resulting in a duct-free cleanroom● Contributes to the construction and prevalence ofquick-to-build and cost-efficient cleanrooms* The ventilation outlets have been meticulously designed to extend the distance thatthe air travels.

* Bedding: wooden or paper chips placed on the ﬂoor of theenclosure

For Better Facilities
We are developing technologies that allow our clients to use our industry leading products for years to come.

Message from the System Developer
I am responsible for the entire I-rack System development process including design, production, delivery, post-delivery performance testing andafter sales service. The I-rack System has been developed using ideas unique to air-conditioning engineers. The system meticulously controls airﬂow
and has four major benefits: improved working environment, enhanced animal living environment, energy saving, and enhanced operability. Thesebenefits have been extremely well received by our clients who are presently using the system. It has been three years since we completed the I-rack
System. Over the past three years we have installed more than 1,600 systems for our clients and we are still receiving many more inquiries about
more installations. In light of this, we are committed to improving the system to meet the needs of our clients.

Open degasifier to prevent corrosion of hot water supply copper pipes
Sumitomo Light Metal Industries and Dai-Dan jointly developed the open degasifier to reduce the corrosion of central hot water supply copper pipes*.
This device separates factors of corrosion contained in supplied hot water such as residual chlorine, dissolved oxygen and free carbonate fromYuichi Miura
Industrial Facilities Department
Engineering Division 1
Engineering Department

water, and emits them from the copper pipe for hot water supply by aerosolizing supplied hot water in the ‘Open Degasifier’ connected to the hotwater supply pipe. The device extracts residual chlorine, dissolved oxygen, free carbonate and other elements that cause corrosion from hot waterby aerosolizing hot water in the device, which is connected to the hot water supply pipe. Atomizing hot water increases the surface area of waterin contact with air, increasing the efficiency of extraction.

Meeting social and client
expectations

Features■ Example of a VD-CR cleanroom

FeaturesPursuing Fair and Transparent
Corporate Activities

laboratory animals and operators. Ventilating each enclosure prevents allergens, odour and pathogens from spreading throughout the entire room

Environmental contribution

operability while maintaining the ventilation efficiency of our previous laboratory animal housing designs, creating favourable environments for both

* Central hot water supply copper pipes: Hot water supply system with a hot water return pipe and a hot water supply circulation pump is known as a central hot water supply system. The return pipe ismade of copper.

Participation in the 26th Interphex Japan 2013 pharmaceutical manufacturer’s expo

for HEPA filter leak testing.

■ 26th Interphex Japan 201321

Name of
Exhibition

Pharmaceutical R&D and manufacturing expo/conference
26th Interphex Japan 2013

PeriodWednesday July 10 to Friday July 12, 2013

Venue

Tokyo Big Sight

Exhibition
details

1. EZ-Scan: Automated scanning device for HEPA filter leak test
Demonstrated system operation using display models
2. Barrier Smart Series: A chamber pressure control technology
Explained the four types of chamber pressure control technology
3. I-rack System: Laboratory animal housing system
Displayed the latest model of the laboratory animal housing system

DAIDAN CSR Report 2013

■ Open degasifier Diagram■ Open degasifier

Open degasifier
Exhaust pipe

Dissolved
gas

Boiler andhot water tank

■ Hot water before and after degassing

Being a company that values
its employees

oped specifically for pharmaceutical manufacturing plants. In addition, we also exhibited our new EZ-Scan, an automated scanning device● Reduces residual chlorine, dissolved oxygenand free carbonate● Enables ample hot water pressure and volume● Easy installation● Daily maintenance is not required

Air supply pipeP
Hot water
supply pipeP

Hot water return pipe
Water supply pipe

Before

Front

Side

After

DAIDAN CSR Report 2013

Communication with society

Dai-Dan participated in the Interphex Japan 2013 and exhibited the Barrier Smart Series and I-rack System, which are technologies devel-

Features

22

In March 2013, we had a 19-day renovation that included the installation of a vertical laminar ﬂow cleaning fan unit (immunocompromised patient room BCC-P).
Prior to the installation of the system, many patients would express their discomfort, saying that cool drafts would blow directly onto
their faces. Consequently some of our patients would cover their faces with a towel or sleep facing the opposite direction.
We only had limited space for the renovation and were concerned because we knew that the windows would be smaller.
Following the renovations, some patients said that due to the slightly smaller window, they felt a little cramped, while some patients
experienced inconvenience due to reduced storage space. However, it wasn’t really that bad.
In terms of air-conditioning, patients are no longer complaining that they are cold or covering their face with a towel, making airconditioning control easier for us.
In fact, some patients have said that the quiet air-conditioning and dimmable lights made the room much more comfortable.

Dai-Dan participated in the Multi-system exhibition for Smart Air-Conditioning and Sanitation, MACS 2013, where it exhibited its open
degasifier central hot water supply copper pipe anti-corrosion system.

■ 12th MACS 2013
Name of
Exhibition

Multi-system exhibition for Smart Air-Conditioning and Sanitation,
MACS 2013

PeriodWednesday July 31 to Friday August 2, 2013

Venue

Tokyo Big Sight

Exhibition
details

1. Open degasifier: Central hot water supply copper pipe anticorrosion system
2. Overview of new research building

Ayako Shuto, Head Nurse, Nursing Department, University of Occupational and Environmental Health

Sputum collection booth DTB-01

Pursuing Fair and Transparent
Corporate Activities

Participation in the 12th MACS 2013 exhibition of the latest air-conditioning and sanitary systems

Message from client (following the installationof immunocompromised patient room BCC-P)

Dai-Dan’s Technology

Dai-Dan’s Technology

The booth is designed to collect sputum from patients infected with droplet nuclei infection (airborne infection), such as tuberculosis, without comEnvironmental contribution

promising the surrounding environment.

Features● Prevents spread of the tuberculosis bacteria by coughing patients● HEPA filters completely remove the bacteria passing through the exhaust, and purify the air that leaves the booth

We have been improving healthcare facilities by harnessing our expertise in system and equipment installations.
■ Sputum collection booth DTB-01

Immunocompromised patient room: BCC-P■ Sputum collection
booth Diagram

Bacteria released into the atmosphere due tocoughing does not remain static. Airflow fromthe ceiling pushes air through the booth.

Prefilter

ExhaustMeeting social and client
expectations

Airflow plate (air supply opening)

These rooms have been designed to protect patients with weakened immune systems due to, for example, hematopoietic stem cell transplant

Clean air isexpelled(bone-marrow transplant) or acute leukaemia, from airborne pathogens. We have successfully created sterile environments in rooms that appear
almost identical to typical patient rooms. The rooms have been designed with consideration given to comfort for patients and accessibility for

Exhaust fan

healthcare practitioners.
Removes bacteria

Features● The rooms are equipped with a vertical laminar flow system that makes use of a screen mesh cleaning unit with built-in dimmable
LED lights. This design is able to maintain positive pressure* compared to its surrounding rooms and prevent the entrance of
pathogens.

Intake vent

HEPA filter

Negative pressure* is maintained
within the booth to ensure that nobacteria leaves the booth* Positive pressure: A state in which pressure is higher than the surroundings* Negative pressure: A state in which pressure is lower than the surroundings■ Vertical Laminar Flow immunocompromised patient room

■ Vertical Laminar Flow Diagram

Infection control Unit: INF Series
The unit is able to simultaneously complete both air purification and negative pressurization to prevent airborne infection. The unit is suitable forBeing a company that values
its employees

Improving Healthcare Facilities■ Infection control Unit: INF-101■ Infection control Unit: INF-201

Features● Does not require major renovation● Compact size that takes up little floor space● Quiet, producing less than 40dB when the unit isrunning in low power mode
● HEPA filters purify circulated and exhaust air

Communication with society

simplified infection control in infection wards, waiting rooms and consultation rooms.

* The installation of INF-201 requires only the opening of existing windows and does not require installation of an exhaust duct.

23

DAIDAN CSR Report 2013

DAIDAN CSR Report 201324

FY2012 CSR Performance and FY2013 Targets
In order to enable continued improvement of our CSR activities, we set targets for each fiscal year and complete
the PDCA cycle accordingly.
In this report, the FY2012 performance and the FY2013 targets are summarized according to the 7 core subjectsof ISO26000.

Self evaluation

Target achieved

Target not achieved

Pursuing Fair
and Transparent
Corporate Activities

Community
involvement anddevelopment

ConsumerissuesCorporate governance

Building and maintaining a system toensure ethical execution of operations

Reviewed the corporate law internal control system

Strengthen corporate governance to meet changes in social trends

P. 27

Compliance (legal
compliance and Corporate
Code of Ethics)

Continue to raise awareness forcompliance• Compliance that accounts for survey results
Raised awareness through publication of newsletters (semi-annual)• Raised awareness through position specific training session

Continue to raise awareness for compliance

P. 28

Risk management(improving the businessenvironment)

Formulation of Business Continuity
Plan (BCP) (establish)• Established BCP• Upgraded stockpiles• Conducted emergency drills• Distribute protective gear to executive and employees• Conduct emergency drills• Strengthen training for safety confirmation services (email) (target of 100%
response rate)

P. 29

Disclosure (proactive
and timely disclosure of
information)

Appropriate and timely disclosure of
information

Complied with laws and regulations and swiftly disclosed information

Proactive disclosure of information

P. 31

Achieve environmental management system plan targets*Refer to page 33 for fiscal 2013 environmental targets

P. 33

P. 37

Environmental
management

Achieve environmental management
system plan targets*Refer to page 33 for fiscal 2012environmental targets and results

Installation

Officeinitiatives
Quality management
systemMeeting social andclient expectations

Fair operating
practices

Target/Task

Initiatives with
subcontractors
Workplace health andsafety management
systemRespect for human rights

Human resource
development
Being a company
that values its
employees

Number of solutions that leverage Dai-Dan technology adopted
CO2 emission reduction through design solutions
CO2 emissions reduced through adopted solutions
Promoted sustainable procurement
Improved recycling rate of industrial waste
Adopted laminate ducts
Removed thermal insulation of drainpipes
Energy consumption
Copy paper usage
Introduced hybrid vehicles

FY2013 TargetThe
environment

Items

ProposePlan
DesignEnvironmental
contribution

Self
evaluation

Labourpractices

FY2012 performance

Human rights

Subjects

Organisational
governanceCore subjects of ISO26000

Achieve quality management system
plan targets
Share information concerningseminars
Entrenchment of Dai-Dan Meister
SystemNumber of quality related issues were higher than last year

Achieve quality management system plan targets

Presented activity outcomes via teleconferenceContinue from prior year

Held the second Dai-Dan Meister recognition ceremony

Improve and entrench the Dai-Dan Meister System

Achieve workplace health and safety
management system plan targets• Decreased number of workplace accidents compared to the prior year
• Safety results (frequency and severity rates)

Achieve workplace health and safety management system plan targets

Raised awareness through new employee training session

Continue initiatives to raise awareness of human rights

Introduced the Dai-Dan Mentor System

Entrench and assess the effectiveness of the support system for young
employees• Held case study workshops• Revised technical data
• Published the Dai-Dan Technology Report

Continue to strengthen technical expertise

Number of applicable workers seeing doctors for consultations increases (75.5%)

100% doctor consultation rate

Continue initiatives to raise awarenessof human rights
Introduce a support system for young
employees
Strengthening technical expertise

Page

P. 40

P. 41

P. 43

Follow up on long-hour workers
Rate of long-hour workers (1.3%)

Decrease the rate of long hour workers to below 1%

Initiatives to address mental healthissuesHeld mental health seminars• Expand mental health seminars• Introduce the seminar into the curriculum for new employee training andposition specific training

Dissemination of technicalinformation to external
parties

Contribution to the constructionindustry• Delivered three lectures at the nation-wide meeting of the Institute of Electrical Installation
Engineers of Japan• Delivered one lecture at the academic conference at the Japanese Medical Welfare Society
Other

Continue from prior year

P. 51

Social contribution activity
initiatives

Targeted number of activities: morethan 400

Dai-Dan’s offices across Japan voluntarily conducted activities: 326

Continue from prior year

P. 52

Workplace health andsafetyCommunication
with society

P. 49* ISO26000: Guidelines on social responsibility for companies and various other organizations.

25

DAIDAN CSR Report 2013

DAIDAN CSR Report 201326

We implemented the internal control system for financial reporting in April 2008 based on the President, which examines and assesses the effec-

To retain the trust of our stakeholders, we are improving and strengthening our system of corporate governance,
which lays the foundation of our CSR activities. In addition, each of our executive officers and other employees
maintain high ethical standards as they engage in corporate activities.

tiveness of the system.
The 2012 assessment concluded that as at the end of 2012, our internal control system for financial reporting is effective. An independent
auditor also provided a similar opinion.

Compliance (legal compliance and Corporate Code of Ethics)

Corporate governanceCorporate Code of Ethics

Overview of our corporate governance system
Dai-Dan has established a corporate governance system consisting of the Board of Directors, Board of Auditors and Accounting Auditors. The
objective of the system is to ensure appropriate and efficient management of the business by separating the decision making function, audit function and the administrative function, and thereby enabling swift and appropriate decision making and execution.

Based on the Keidanren’s Charter of Corporate Behaviour, Dai-Dan has established a Corporate Code of Ethics that forms the basis of compliance.
The Corporate Code of Ethics stipulates the five Principles and 14 Standards (see page 5), with which all of our executives and employees
must comply. The Corporate Code of Ethics also stipulates the establishment of a whistle blowing system and consultation system, and the estab-

Dai-Dan’s Technology

Internal control system for financial reporting

Pursuing Fair and Transparent
Corporate Activities

Pursuing Fair and Transparent Corporate Activities

Audit

Appoint

Board ofDirectors
Reporttor should consist of 12 people or less.

Appoint/
dismiss/
supervise

Board of Auditors
Audit

The Board of Auditors consists of four auditors (two of whom are ex-

Executive Committee
Executive Committee meetings are held when necessary. The meeting

ReportCorporate officers

Notificationof results

Internal point of contact

ports can be made internally through these systems, but they can also be made externally

Reportvia our corporate solicitors.

Compliance Committee Secretariat

Whistleblowing andconsultation

Compliance Committee
The Compliance Committee was established to ensure compliance with laws and internal
regulations, and to strengthen fair and ethical company operations with strong compliance.

Advise/direct/supportconsists of regular members who are appointed by the Board of Direc-

ReportExternal point of contact(corporate solicitors)

ReportCompliance Committee

ensure the privacy of the whistle blower.
Audit report

Headquarters/Offices
Internal audit

Whistle blower

Report(behaviour or actions that contravene laws, internal regulations or social ethics), by provid-

they will not be subjected to any unfair treatment. Reports can also be many anonymously toCompliance Committee

Raise awarenessAppoint/dismiss/superviseInternal audit

pose of swiftly identifying issues in the workplace, which are otherwise difficult to identify

Any individuals that file a report are guaranteed by the Corporate Code of Ethics that

Chairman

Instruct/supervise

Dai-Dan has established a whistle blowing system and consultation system with the pur-ing a means independent from the regular chain of command, to report such issues. Re-

Executive Committee(discuss important matters)

President
ReportDirectors Meetings, attend Board of Directors meetings and contribute
their views as necessary.

Audit
reportAccounting audit

meetings. They thoroughly examine subjects discussed in the Board ofConsultation on
important maters

Approve policies/plans

Internal Audit
OfficeAccounting
auditors

Report on items
concerning management

Investigation

Violation of laws and internal regulations

The Compliance Committee Secretariat acts as
an internal point of contact.

The committee is chaired by the President and is responsible for boosting employee compliance awareness, receiving and investigating reports ofRaise awarenessMeeting social and client
expectations

The articles of incorporation of Dai-Dan provide that the Board of Direc-

ternal auditors), and they meet, in principle, prior to Board of Directors

Appoint/dismiss

violations, and developing preventive measures. During fiscal 2012 the committee met on four occasions.

Affiliate companies

tors and temporary members selected according to the subject of theagenda. The committee develops management policies and other policies for Dai-Dan and its group subsidiaries, and extensively examine theprogress of goal achievement. In addition, committee members discuss important matters concerning management strategy and management of
the company itself. The committee then makes recommendations to the Board of Directors as needed.
Corporate Officers’ Committee
The Corporate Officers’ Committee, in principle, meets once a month. The committee members meet to discuss management policies,
important operational policies and decisions made by the Board of Directors. Committee members also report on work carried out bycorporate officers.
General Manager Committee
General Manager Committee meetings are, in principle, held once a month to ensure that tasks are being executed in an integrated manner. Management policies and measures are explained, and the state of business operation of each office and their respective issues are

Promoting Awareness and Practice of Compliance
Dai-Dan takes the following measures in promoting awareness and practice of compliance:● Compliance education is provided during new employee training, position specific training session, and the training programs of each officeallowing many executives and employees to receive compliance education.
● We publish a Compliance News semi-annually.
● All executives and other employees carry a Compliance Card.
● Posters promoting the importance of compliance are hung in each office and site office.
● In April 2012, the Compliance Statutes were developed for our Japanese consolidated subsidiaries to improve their compliance systems.
● Furthermore, contracts signed by subcontractors include items concerning compliance in order to develop a strong compliance system

Being a company that values
its employees

Board ofAuditors

Appoint/dismiss

Reportecutive Committee Meetings, but also oversees business operations.

Appoint/dismiss
Audit report

Notify/answersary. The board not only makes decisions on important matters related
to corporate management, including the subjects discussed in the Ex-

The whistle blowing system and consultation system

Shareholder Meetingthroughout the supply chain.
The March 2013 survey on readership of Compliance News (#11) revealed that 84% of respondents had read Compliance News and 80.9%of those people said that it was useful. Therefore we believe that the publishing of Compliance News has been effective.

discussed, and prompt solutions sought.

Basic policy for building the internal control system
In order to ensure thorough compliance, execution of tasks by directors in compliance with law and the articles of incorporation, as well as appropri-

Communication with society

The Board meets once a month and calls special meetings as neces-

Environmental contribution

lishment of a compliance committee.
Board of Directors

ate execution of tasks, Dai-Dan has developed an internal control system that includes the improvement of internal rules. Furthermore, to ensure
the efficiency and legality of the system, we revise the system and make improvements as necessary.

27

DAIDAN CSR Report 2013

DAIDAN CSR Report 201328

Pursuing Fair and Transparent Corporate Activities

Initiatives to strengthen information security

Dai-Dan’s Corporate Code of Ethics stipulates the below items in relation to fair and open competition and ethical business transactions, and we

The Information System Usage Guidelines are made available for viewing by execu-

ensure that they are known and practiced through training and other exercises.

tives and other employees on the corporate intranet. Additionally, education on the

Dai-Dan’s Technology

Strengthening systems to ensure fair and ethical business transactions■ Security Handbook

handling of electronic information is provided during new employee and position
Fair and open competition● Executives and employees shall comply with antitrust and other laws, and make effort to ensure profit is earned appropriately through fairand open competition.

specific training sessions.
Moreover, we provide information security training to the employees of our subcontractors using the Security Handbook to strengthen our information security.

Initiatives to protect personal information● When conducting business with suppliers of devices or material and contractors (hereinafter referred to as business partners) for instal-

We recognise that the leakage of personal information is a risk that has potential to cause a loss of trustworthiness. As such, we have strengthened

lations, executives and employees shall comply with laws and regulations, conducting business in an ethical manner in compliance with

our internal systems in order to protect personal information, and have posted the Personal Information Protection Policy on our corporate website.

contractual obligations.
● Executives and employees shall not ask for unjustifiable or personal benefit in their orders to business partners.

Insider Trading
To prevent unjust share trading by corporate insiders, protect stakeholders and contribute to a stable and fair securities market, strict rules are
imposed on share transactions as per our Insider Trading Control Ordinances.

Furthermore, we have created a manual based on our Personal Information Protection Regulations and distributed the manual to all executives
and employees in order to ensure the protection of personal information.

Business Continuity Plan
In January 2013, Dai-Dan finalised its Business Continuity Plan, which outlines response procedures and support systems to ensure continuity ofbusiness in times of emergency.

Additionally, to establish an environment in which executives and employees have a good understanding of insider trading, the Introduction on
Insider Trading Ordinance for Executive Officers of Listed Companies created by the Tokyo Stock Exchange is available on our corporate intranet.
Registration with J-IRISS
Dai-Dan’s executive officers are registered with the Japan-Insider Registration & Identification Support System (J-IRISS), which is operated by Japan
Securities Dealers Association. Through these initiatives we have in place a system to prevent insider trading, including unintended insider trading.

Protection and Respect for Intellectual Property
Dai-Dan believes that intellectual property can be developed both in the lab and the field. Therefore we proactively apply for patents on inventions
and designs by both our Technical Research Laboratory and our on-site workers. In fiscal 2012, Dai-Dan obtained 15 patents for technologies
related to chamber pressure control systems and sound field space control systems*. Furthermore, we have been undertaking risk management

Basic Policy
In times of a large scale emergency, such as an earthquake, Dai-Dan prioritises, above all else, the safety of executives, employees andtheir families, and providing assistance to our customers.
Furthermore, we continue our initiatives for ensuring business continuity in times of emergency by, for instance, having in place achain of command for times of emergency and undertaking education and training during times of non-emergency.
To achieve the above objectives, our Business Continuity Plan stipulates the following basic policies:
1. Dai-Dan shall do everything possible to protect the lives and ensure the safety of our executives, employees and their families(family members residing in the same residence).
2. Dai-Dan shall make every effort to minimise damage caused to facilities.
3. Dai-Dan shall provide full cooperation in rescue and reconstruction efforts.
4. Dai-Dan shall swiftly identify the damage sustained to properties for which Dai-Dan is responsible, and cooperate in taking emergency action to restore those properties to assist our clients with maintaining business continuity.
5. Dai-Dan shall strive to be a corporation capable of promptly responding to emergencies and regularly revise the Business Continuity Plan.

Environmental contribution

Ethical business transactions

Meeting social and client
expectationsof social conventions.

Pursuing Fair and Transparent
Corporate Activities● Executives and employees shall not send or receive money or valuables, or give or receive excessive entertainment that is beyond the scope

initiatives to ensure that we do not infringe on the intellectual property of other companies.

We have distributed emergency information cards, which outline actions to
be taken in times of emergency, to executives and other employees that aredescribes this principle and our training reinforces the necessity to comply with this principle. In addition, our contracts with subcontractors clearly

to be carried at all times. The cards contain the personal information of thestate that their contract can be terminated if the subcontractor is found to be substantively involved with antisocial forces so as to effectively exclude

carrier, emergency contact details and information about the carrier’s family.

antisocial forces from the very beginning.

It is hoped that the cards will help reduce problems in times of emergency.

Risk Management Regulations

Emergency drills
To coincide with the disaster drill conducted by Osaka Prefecture, Dai-Dan completed an emergency drill following the Business Continuity Plan in September 2013. Following the action
manual (initial response) of each office, which outlines the delegation of roles, we completed

Dai-Dan introduced Risk Management Regulations in April 2001 to prepare for potential risks such as natural disasters, the leaking of confidential

an earthquake drill that included rescue, evacuation, safety confirmation, and use of satellite

information that could damage the company, and to keep damages to a minimum.

phones while incorporating the lesson we have learned from previous years’ drills.

In the event that an identified risk becomes reality, a “countermeasures headquarters” is established to allow all employees to work as one toidentify the problem(s) and share information.

29

Emergency Information Cards

Dai-Dan stands firmly against antisocial forces and will not have any relationship with these antisocial forces. Our Corporate Code of Ethics clearly

Risk management (improving the business environment)

DAIDAN CSR Report 2013

Being a company that values
its employees

Initiatives to exclude antisocial forces

Based on the above basic policy, each office is creating standardized guidelines and an action manual.

Tohoku Branch

Osaka Head Office

Chugoku Branch

Kumamoto Branch

We will continue to conduct drills, promote executive and employee awareness and im-

Communication with society* Sound field space control systems: Systems to control the sound in a space through the use of speech signal processing technology

prove the effectiveness of our BCP.

DAIDAN CSR Report 201330

Disclosure (proactive and timely disclosure of information)
Shareholder Meeting

Mid-Term Management Plan
In May 2012, we announced the Mid-Term Management Plan covering the period from April 2012 to March 2015 entitled “Dai-Dan to Challenge a
New Era.” The principles of the plan are as follows:

Dai-Dan’s Technology

Pursuing Fair and Transparent Corporate Activities

The 84th annual shareholder meeting was held at the Osaka Head Office on June 27, 2013. We recognise the shareholder meeting as a valuable

the first choice of our customers.
● Strengthen practical competence empowered by the expertise and experience of individual employees and strengthen practicalcompetence of the organization, empowered by ongoing improvement of management methods to provide and service that meet
our customers’ needs.
● Embrace the challenges in field of growth and provide building services that meet our customers’ needs. To establish the corporate
culture of continued learning, we will redevelop our personnel development system.
● We have entered an era of smart energy where the optimal balance between saving, creating and storing of energy is sought, so
we will implement measures that will enable us to become a company capable of providing greater value in building services.

Management Principles
As a building services engineering and installation provider, we continually take on the challenge of creating value for our clients while contributing to
the development of a better environment and stronger communities.

Presentation on large screen

Financial Results Briefing Session

Management Policies

Dai-Dan holds briefing sessions for our full-year and second quarter financial results for securities analysts in June and December. The sessions
present an overview of financial results, the business environment and performance prospects, as well as achievement status of the medium-term
management plan.

IR Tools
The investor information page on our corporate website allows investors to view earnings summaries, securities report and other important items. The page also provides information such as business reports, medium-term business reports and notifications of shareholder
meetings. This information is provided in the form of IR news available
on the main page of the website and is updated as necessary.

Pursuing Fair and Transparent
Corporate Activities

research building at the Technical Research Laboratory to give an overview of the facility that we opened in April 2013.

in the market. As we enter the new era, stay firm in our corporate culture of taking pride and seeking to become a company that isEnvironmental contribution

holders to consider the reports and matters on which there will be resolutions. Prior to the meeting, we screened a video introducing the new● Maintain a customer first attitude as we conduct our corporate activities and accurately identify our customers’ need and changes

We maintain focus on our customers as the business environmentchanges so that we can meet all their need.
We operate the business in compliance with all legal and regulatory
requirements.

We ensure that our corporate activities assure the safety and qualityof products and services and contribute to environmental preservation.
We attain our corporate targets by pursuing both our strategies
and policies.

Strategies andmeasures for a customer
first attitude

Strategies and measures
for strengthening
practical competence

Strategies andmeasures forreinforcing functions

Strategies andmeasures forcreating greater value

More orders from customers
through strengthening of ourcustomer-oriented, one-stop
service

Greater ability to provide design
solutions and installation expertise

Embracing challenges in fields ofgrowthOngoing improvement of sitemanagement methods

Design solutions in the fields ofhealthcare and nursing, enhance
installation expertise, andstrengthen sales activities

Put into practice the concept ofEnergy Value Company toward thesmart energy era, and advanceresearch and development in building
services that facilitate the saving,creation and storage of energy.

Promoting provision of technicalsolutions

Subcontractor training throughDai-Dan Meister System

Investor information page on the website

CSR Reports

Establish job-type specificstandard career models

Promote the commercialization ofsupercritical CO2 cleaning andrecycling technology

Redevelop the company-wide
education system

Promote research anddevelopment for plant factories• Provision of building services
that meet customer needs• Establishment of a corporate
culture of continued learningby all the employees• Make social contributions by
developing technology that
reduces environmental impact• Improve corporate value

Meeting social and client
expectations

shareholders a clearer understanding. Additionally, we send shareholder meeting notifications early so as to provide sufficient time for our share-

Being a company that values
its employees

venue for communicating with our shareholders. Business reports are displayed on a large screen and accompanied by a narrative to give ourcreated each year by incorporating the views of third parties and internal survey results. Our CSR Reports are also made available on our corporatewebsite. We also prepare an English version of the CSR Report for our overseas stakeholders, which is also available on our global website.

Japanese version

http://www.daidan.co.jp/csr/report.html

31

DAIDAN CSR Report 2013

English version

http://www.daidan.co.jp/english/eco21/index.html• More orders for renovations
through a stronger focus onbuilding life-cycle• More direct orders• More new customers• Greater practical competence(= knowledge X experience X
autonomy)• Reducing safety, quality andcost-related risks• Development of highly skilled
staff to lead on-site work

DAIDAN CSR Report 2013

Communication with society

Since 2008, Dai-Dan has published an annual CSR Report to facilitate greater stakeholder understanding of our company. The CSR Reports are32

Quality and environmental auditing and the development of quality and environmental auditors● Quality and environmental auditing
In order to check that the quality and environmental management system, which is the combination of the former quality and environmental

To help improve the environment, Dai-Dan implements effective environmental conservation activities

management systems, is properly operated and maintained, periodic quality and environmental audits of offices and work-sites are conducted

through our Environmental Management System.

at least once per year.
● Development of quality and environmental auditors

Dai-Dan’s Technology

Environmental contribution

To enhance quality and environmental auditing, we develop and provide training for the auditors.
Central quality and environmental auditor: Creates audit plan, and is responsible for audits

Environmental Management System (ISO14001)

Auditor training

agement System. In February 2002, all departments became ISO14001 certified and have since undertaken• Overview of ISO9001 and ISO14001 requirements.

ongoing resource and energy saving activities.

• Outline of the quality and environmental management policy, its attached documents and demonstration audits and creation of mock audit reports.

Our activities include:• Investigation of the causes of audit findings and prevention of recurrence.

● Reducing CO2 emissions through development of technologies and design solutions• Demonstration of quality and environmental audit, as well as its evaluation.

● Separating and recycling of waste

Training for central quality and environmental auditor (candidates are selected from staff with more than five years of service): One training session● Reducing resource and energy consumption during installation

held in fiscal 2012 (18 participants)● Company-wide social contribution activities such as clean-up days

Training for local office quality and environmental auditor (candidates are selected from staff with more than three years of service): One telecon-

Furthermore, in 2006 Dai-Dan integrated the administration of our environmental management sys-

ference training session held in fiscal 2012 (84 participants)

tem and quality management system (see page 37). Our Policies for Quality Assurance and Environmental
Initiatives to provide energy saving solutions

Consequently, our regular internal audit is now known as quality and environmental auditing, which audits

During the design phase, we proactively provide clients with various solutions, including energy saving solutions, which are predominately based

management and environmental management have been consolidated. It is expected that this streamlining will

* ISO14001 Registration Certificate: For further details on registration, see the registration list on the website of the accreditingorganization (http://www.jtccm.or.jp/).

increase the efficiency of operations.

on technologies developed by Dai-Dan to contribute to reducing CO2 emissions.
Throughout fiscal 2012, we offered solutions that would have reduced CO2 emissions by 40,355 tones, with clients adopting options that saw
a total reduction of 11,117 tons of CO2.
Targets and results of CO2 emissions reduction through design solutions(ton)

Our Policies for Quality Assurance and Environmental Protection

90,00086,256

Head Administrator of Quality
and Environmental Management

Audit of Quality andEnvironmental Management

60,00057,76560,00053,10650,000

Headquarters/Business Offices

Quality and Environmental
Management Committee

Administrator of Quality andEnvironmental Management

40,00040,00040,000

Office activities Sales activities

Development
activities

Installation
activities

45,00047,66340,355Result15,00013,538
11,117
9,000

9,000

8,000

9,000

10,000
8,198

6,593

6,000

30,00020,0004,000

10,0002,000
FY2008

Procurement
activities

Target16,25412,00010,0000

Designactivities(ton)
18,00014,00070,00070,000Targets and results of CO2 emissions reduction as a result of adopted solutions

16,00080,000President

1. We strive to contribute to social development and environmental preservation by complying with laws and normsof society regarding quality and environmental standards as well as regulations established by our company.
2. We strive to enhance the skills of our employees and to grow as a company that carries out its activities in
consultation with customers to meet their quality requirements and ensure their satisfaction.
3. We are dedicated to developing and providing energy-saving, environmentally friendly technologies. We assess
the environmental impact of building facilities and offer proposals for impact reduction and energy efficiency.
4. We, as a responsible member of society, carry out activities that contribute to the environment, actively disclose
information, and enhance communication with society.
5. We set goals and targets for improvement of work quality and environmental measures, and we educate our
employees thoroughly about them. We appropriately maintain system operations and continuously improve“Our Quality and Environmental Management Systems” based on results.

Result100,000

Quality and Environmental Management System

Our management principles are as follows: As a comprehensive facility works company, we always strive to create
new value. We always seek to contribute toward the realization of a better global environment and sustainablesocial development. As a responsible member of society, we are committed to quality assurance and environmental
impact reduction in our corporate activities.
We also aim to be a vibrant company by gaining customers’ satisfaction and trust.

TargetMeeting social and client
expectations

both systems concurrently. Furthermore, in terms of organizational structure, the supervising bodies for quality

FY2009FY2010FY2011FY20120

FY2008FY2009FY2010FY2011FY2012

Initiatives to reduce energy consumption
We are committed to reducing energy consumption, such as electricity and gas, and reducing use of copy paper at installation sites and offices.
In fiscal 2012, the energy consumption converted to CO2 emissions totalled 1,083 tons and 1,421 tons at installation sites and offices respectively.

Activities and responsible department
Proposal, planning,
designing

Installation

Office activities

Main target or items to be monitored

FY2012 target

FY2012 results

More than 50

50

Assessment

FY2013 target

Number of solutions that leverage Dai-Dan
Sales Department technology adopted
DesignCO2 emission reduction through design solutions
Department
CO2 emissions reduction through adopted
solutions

More than 60,000 tons

40,355 tons

More than 60,000 tons

More than 15,000 tons

11,117 tons

More than 15,000 tons

Installation
Department
Purchase
Department

Energy consumption converted to CO2 emissions
Promotion of sustainable procurement
Improvement of recycling rate of industrial waste
Adoption of laminate ducts
Removal of thermal insulation of drainpipes—
More than 35%
More than 80%
More than 80,000 m2
More than 15,000 m

1,083 tons
36.5%
91.2%
38,821 m2
47,288 m

All staff

Energy consumption converted to CO2 emissions
Copy paper usage
Introduction of hybrid vehicles
Improvement of recycling rate of general waste

Less than 1,450 tons
Less than 65 tons
20%—

1,421 tons
58.8 tons
21%
68.2%

* FY2012 results significantly exceeded targets, predominately due to the removal of thermal insulation from drainpipes at two large sites by the Tokyo Head Office.

More than 55———
More than 38%
More than 93%
More than 50,000 m2
More than 30,000 m*
Less than 1,400 tons
Less than 58 tons
25%—

CO2 emissions at installation sites

(ton)
1,600
1,400

CO2 emissions at offices

Result

1,332

1,483

1,392

1,625

1,083

1,688
1,625

1,625

1,600

1,000
800

1,600
1,499

1,500

600

Result

1,753

1,727
1,700

1,176

1,200

Target

(ton)
1,800

Communication with society

FY2012 Environmental Targets and Results / FY2013 Environmental Targets

1,450

1,421

1,400

400
1,300

200

Being a company that values
its employees

Protection have been combined to make our policies for quality assurance and environmental protection.

Environmental contribution

Dai-Dan has built and implemented the Dai-Dan Environmental Management System, which is compliant with the ISO14001 Environmental Man-

Pursuing Fair and Transparent
Corporate Activities

Local office quality and environmental auditor: Conducts audits for the department for which he or she is responsible, and creates audit report.

1,200

0
FY2008FY2009FY2010FY2011FY2012

FY2008FY2009FY2010FY2011FY2012FY2013 targets have been set by examining result averages over the past three years.

33

DAIDAN CSR Report 2013

DAIDAN CSR Report 201334

Environmental contribution

Contribution made by research on reducing environmental impact

Dai-Dan promotes sustainable procurement to our clients,
able procurement in the following five areas: Introductionof energy saving, high efficiency equipment; use of environmentally friendly material; introduction of highly durable

35,000

Sustainable procurement rate during fiscal 2012 was
36.5%.
We will remain committed to the promotion of sustain-

38,416

36.5%
32.2%

33,79830,00040%

Pipes (copper and stainless steel) used for hot water supply may corrode30%

due to gas (residual chlorine, free carbonate and dissolved oxygen) con-

29.2%

25,00025%

20,00020%
15,617

15,00011,161

9,010

5,000

tained in the hot water.
Dai-Dan has developed an open degasifier device that removes
these corrosion causing gases from hot water.

15%

The application of our anti-corrosion technology that we have devel-

10%oped over many years, is contributing to the extension of the useful life of5%

pipes and facilities.

11,427

10,659

1. Extension of useful life facilities through prevention of pipe
corrosion

35%
31.5%

29.1%

10,000able procurement.

45%

42,73939,14428,001duction of water saving equipment.

Sustainable procurement rate

45,00040,000equipment; introduction of low emission devices; and intro-

Sustainable procurement(millions of yen)Pursuing Fair and Transparent
Corporate Activities

and has designated items that are applicable to sustain-

Materials and equipment purchased

Dai-Dan’s Technology

Initiatives to promote sustainable procurement

0%0
FY2008FY2009FY2010FY2011FY2012

Open degasifier

all of its installation sites. Throughout fiscal 2012, Dai-Dan
produced approximately 14,911 tons of industrial waste, of
which 91.2% was recycled.
Furthermore, we promote awareness of reducing industrial waste at our offices and encourage recycling.

Separated waste

Recycled rate100%

18,00016,000

85.4%
78.4%

14,000

91.2%

89.4%

79.4%

90%
14,911

13,593

11,90512,000In fiscal 2012, our offices produced approximately
126 tons of general waste, of which 68.2% was recycled.

Waste(tons)

80%

8,000

9,423
7,721
6,051

6,000

8,044

7,524
5,976

Dai-Dan was the first company to successfully use supercritical CO2technology for commercial purposes to clean and recycle deodorizing

50%

air filters.

40%
30%

2,000

20%

0

0%
FY2009FY2010FY2011odorizing air filters.

60%

4,000

FY2008

Factories and department stores dispose of large volumes of used de-70%
10,64010,0002. Reduction of waste using supercritical CO2

FY2012The use of this recycling technology, co-developed by the Tohoku
University and the National Institute of Advanced Industrial Science andTechnology, provides benefits such as reduced waste and reduced CO2
emissions, and therefore has been highly praised by our clients and related academia.
Japan's largest supercritical CO2 cleaning and recycling equipment

Introduction of hybrid vehicles

Meeting social and client
expectations

Dai-Dan implements activities to encourage recycling at

Environmental contribution

Initiatives to recycle industrial waste

We have introduced fuel-efficient cars for our company-owned and leased company cars. By the end of fiscal 2011, 97% of all company cars were

3. Resource saving through the use of laminate ducts
Ducts used for air-conditioning systems and ventilation require a certain
thickness to ensure durability. To save resources, Dai-Dan has been in-

Response to environment-related accidents
During fiscal 2012, a total of five instances of environmental accidents occurred at properties at which we had completed installations. We have
responded to each of the cases appropriately, and in line with all legal requirements.
Type of Accident

Details

Results of Response

Refrigerant leakage(accident caused bya manufacturer’s
product)

A rupture disc, which is a safety
device in a refrigeration unit,
broke resulting in a leakage ofrefrigerant gas.

The unit manufacturer replaced thevalves with new safety valves that willwithstand refrigerant pressure on all
refrigeration units supplied.

Refrigerant gas leaked from a
Refrigerant leakage
ﬂare nut during repairs to the(accident arising from refrigerant piping on an airinstallation)
conditioning system.
(three others)

35

DAIDAN CSR Report 2013

An air proof test was carried out toensure that there was no further air
leakage of the pipe. The refrigerant gas
was then refilled followed by a test run
and adjustment to recover the system.

troducing laminate ducts, which are 10 to 30% thinner than conventional
duct materials and use specially reinforced iron sheets.
Before installing laminate ducts, the ducts undergo leak tests* andResponding to and preventing recurrence ofaccidents caused by poor quality workmanship• The accident and complaint report is created each month to share information
about, and prevent recurrence of accidents caused by, poor quality workmanship. The report outlines the details of the accidents and preventative measures,and is used to ensure that those incidents are well known at each work-site.
• Each work-site also holds meetings and training sessions to inform its employees of accidents and complaints.

tests to ensure durability and resistance to vibration.
* Leak tests: Tests to ensure that no air leaks from the joints.

Performance evaluation testing of laminate ducts

DAIDAN CSR Report 2013

Communication with society

company vehicles were hybrid, and we hope to reach 25% this fiscal year.

Being a company that values
its employees

fuel-efficient. Following this, we raised our target even higher and aimed to introduce hybrid vehicles. By the end of fiscal 2012, 21% percent of36

Support provided after completion and handover
Dai-Dan ensures that the manager responsible for each project, who has insight into the building services, stays in close communication with the

In order to maintain and improve the quality of building services, Dai-Dan implements quality management

client, even after the handover. In this way, managers can check on the condition of major equipment, provide advice to improve performance andsystems, strengthens support systems and advances cooperation with our subcontractors.

offer timely recommendations for facility renovations.
When a client expresses their interest in renovation, the Design Department and Renovation Department undertake a thorough facility evalu-

Dai-Dan’s Technology

Meeting social and client expectations

ation to investigate the state of use and energy consumption of the building services. At the same time, we also provide optimal solutions thatincorporate the latest products and technologies.

Until December 1999, each office was independently certified but in 2006, all departments gained ISO9001 certification simultaneously. We
have been working to maintain and improve the quality of our work at installation sites.
Our activities include:● Ensuring quality of work carried out on-site● Enhancing the skills of engineers and passing on expertise● Reducing quality-related problems
To ensure the effectiveness of the above activities, we will undertake the following:

I am currently working in a managerial position in the Engineering Department. However, until last year, I was the acting on-site manager for an airconditioning system installation at a property with a total ﬂoor space of 210,000 m2. It was a large project with more than 3,300 people involved in
the installation at its peak.
The most important thing to remember as I coordinated various things like client needs, designer concepts and installer output, was to always
see things from the client’s perspective and consider, provide and coordinate building services that satisfy the client. While the project was underway,
there were approximately 50 Dai-Dan employees working on-site. As we advanced the work, it was challenging for me to keep everyone’s commitment
to quality, safety and the environment on the same page. However, thanks to everyone’s support and cooperation, we were able to deliver our best
services to our client.
I believe that it is only when the client starts using our services that our product is truly put to the test. We will continue to provide after sales
maintenance and other support to best suit the life-cycle of the facility.

■ Operational procedures of the installation department• Hold project meetings prior to commencement• Formulate installation plans

Management while work
is in progress• Promote standardization across all installations
to ensure high quality• Inspection by a team of specialists with technical expertise

Inspection andcompletion• Inspection in line with legal requirements• Dai-Dan’s own final inspection of functionality

Message from the large property installation manager* ISO9001 Registration Certificate: For further details on registration, see
the registration list on the website of the accrediting organization (http://
www.jtccm.or.jp/).

I was responsible for the project involving the new high-rise in the business district in central Osaka. We were able to successfully complete alarge three-year project involving a building complex that includes one of the best concert halls in the Kansai region. For this, I have a strong
sense of satisfaction and am very grateful for the people around me, but I also have a sense of relief.
Advancing a large project requires the cooperative efforts of many people. Approximately 20 building services providers were involvedin the project. The key to managing this was to ensure that each of these companies were progressing their work smoothly and on schedule.
Ordinarily, we are competitors engaged in friendly competition within the industry. I experienced first-hand that close coordination andcooperation are indispensable if we were to contribute using each of our own areas of expertise to together improve our work. This also applies
internally to our own company.
Our current work is predominately installation work for tenants of the building, but our involvement with the building doesn’t end after
handing over, as we will continue to provide further services to our clients

Meeting social and client
expectations

Discuss details of
installation work prior tocommencement

Kazuya Ohara
Tokyo Head Office
Engineering Department 4

Tatsushi Takanashi
Osaka Head Office
Engineering Division 3,
Engineering Department 2

Building Chart System
We have been using a Building Chart System, an internal information system, since May 2010 in order to make the most of our installation experiences. The Building Chart System allows the recording of the details of installations for each building of our clients. This also enables reviews of
installation history as well as allowing checks of any items that require attention for specific clients. We recommend renovation options that meetthe life cycle of each property to enhance our clients’ satisfaction.

Project meetings
Throughout our long history we have gained substantial installation knowhow and experience. In order to capitalise on this expertise, we holdproject meetings for each project with the attendance of the concerned sales representatives and engineers. These meetings provide us with opportunities to assess the functionality, cost and energy saving of the project. We also try to clarify what our client’s expectations of the company
are, and ensure that our design solutions have accounted for elements such as environmental friendliness and efficiency. Through this, we strive toprovide the building services that best suit each of our clients.

37

DAIDAN CSR Report 2013

Message from the large property installation manager
I am currently involved in a renovation that is taking place during business hours while our client is using the building. Therefore, I have been
managing on-site work while paying close attention to noise, vibration and smell.
When I plan, provide solutions or manage the installation work, I always try to view things from the perspective of the person who will be using
it. Over the past few years I have been involved in a number of renovations of high-rise buildings and those involving extensive electrical equipment upgrades. The larger the project, the greater the number of site managers and on-site workers, making it challenging for me to ensure thateveryone is on the same page. Therefore, I make every effort to ensure that I create an environment that allows everyone to be on the same page.
The work is completed when it is handed over to our clients, but I believe that providing sincere support after completion will gain client trust.
Yasuhiro Sugiura
Nagoya BranchEngineering Division 1,
Engineering Department 1

DAIDAN CSR Report 2013

Being a company that values
its employees

Dai-Dan has built and implemented the Dai-Dan Quality Management System, which is compliant with the ISO9001 Quality Management System.

Environmental contribution

Message from the large property installation manager

Communication with society

Quality Management System (ISO9001)

Pursuing Fair and Transparent
Corporate Activities

Clients first38

Client Evaluations

Dai-Dan’s Technology

Meeting social and client expectations

Initiatives with subcontractors

Dai-Dan conducts client satisfaction surveys after we have completed building service installations. These surveys provide our clients with the opportunity to evaluate our technology and installation work on a scale of one to four (four being the highest). At the same time, we also allow ourclients to communicate any requests they may have.
During fiscal 2012, we received 678 completed survey results with an average overall rating of 3.4. The survey results are used to identify areas

Activities with subcontractorsthat our clients are satisfied or unsatisfied with, to advance further development of technologies, and to improve installation skills, which facilitate

In order to enable the safe provision of our building services at an appropriate cost while maintaining

broader adoption of the technologies.

high quality, it is imperative that we work together in cooperative relationships with subcontractors toMoving forward, we will deepen communication with clients through surveys and direct dialogue.

Work quality

3.47

3.50

Installer capacity

3.40

Installation
management
Creativity andsolution proposals

3.37

Item

FY2012

These organisations have sub-groups in areas of specialty such as electrical, piping and ducts, and meet

3.41

DAI-DAN Co., Ltd.
Further development of technologies
and improvement of installation skills,
which facilitate broader adoptionof the technologies

3.37

Client service

3.50

3.51

Installation
management

3.44

3.49

Backup capacity

3.34

Overall evaluation

3.46

3.50

Overall evaluation

3.41

3.34

organisations consisting of Dai-Dan subcontractors supported by a long-standing relationship of trust.

Contractee

Clients

ClientUser

and conduct activities as sectional committees.
Activity themes include ensuring safety, improving quality, enhancing installation efficiency, cost rationalisation (use of new techniques and new materials), compliance, external information sharing, andActivities of Nagoya Dai-Gen Kai

the environment. Dai-Dan and subcontractors work together with shared understanding to resolve these
themes and explore means to improve on-site work, which is the very essence of manufacturing.

*Survey items have been changed as of June 2012.

Number of surveys completed: FY2010; 639 / FY2011; 739 / FY2012; 678

Design and installations that fulfill safety,
quality and environmental requirements
High value-added solutions
Creating comfortable and safe environments

By continually incorporating and practising the outcomes of these initiatives on-site, we strive tofurther enhance our expertise covering all aspects from safety, quality and cost, to installation duration.
Through these initiatives with our subcontractors, we aim to become a company that is always thefirst choice of our clients.
Inspection by the Health and Safety Cooperation Society

Client consultation office
Nagoya Dai-Gen Kai

In November 2012, Dai-Dan established client consultation offices. The objectives of the office
are to strengthen support provided to our clients after hand-over, meet various client needs, and■ FY2012 sectional committee initiatives

accelerate provision of services.

Sectional committee

We have client consultation offices throughout Japan. Clients are able to discuss any emer-

Electricity

gency issues they may have after installation or any needs that they may have post-implementation, and this has helped to boost client trust.

PipingDevelopment Technology Information Desk

Main initiative theme

Sectional committee

Main initiative theme

Prevention of quality related accidents, "pros and cons ofordering cables by long length"
Introducing piping installation rules and holding a welding skill
competition

Heat retention
and paint

Creation of installation procedure specifications with images

Instrumentation

Creation of a VE and CD handbook and presentation of caseswith successful cost reductions

Ducts

Ways to eliminate ﬂawed installation plans to reduce costs

Miscellaneous work

Refrigerant

Creation of pressure test procedure and use of recycled CFCs

DeliveryPresentations by various position holders
Creation of order receipt and delivery instruction forms andproduct lead time chart

The development technology information desk, which assists each office in handling client inqui-With the prospect of another Tonankai earthquake, Dai-Dan and our subcontractors have signed an agreement that ensures cooperation and co-ries and requests, was launched in fiscal 2012. The development technology information desk

ordinated efforts to enable the swift recommencement and recovery of work-in-progress properties as well as clients’ properties for which we haveworks in cooperation with internal specialist engineer teams to provide support for each office inprovided installation services, in keeping with our business continuity plan.

resolving issues presented by clients, with consideration given to the latest technological trends
and the possibility of utilising technology by Dai-Dan that involves, for instance, utilisation of public
subsidies, advanced environmental control at factories, leading-edge medical facilities and de-Community commendations● Commendation from Chiyoda City, Tokyo
In recognition of the advanced expertise of Dai-Dan in the constructionof Kojimachi Junior High School in Chiyoda City, and the company’scontribution to the completion of the buildings, we received acommendation from the Mayor of Chiyoda City.

● Winner of the 32nd Tohoku Architecture Special Prize
In recognition of our community focus and the contributions toarchitectural standards that Dai-Dan has demonstrated through the
installation at Akita Child En Nursery School, we won the 32nd Tohoku
Architecture Special Prize presented by the Tohoku Chapter of theArchitectural Institute of Japan.

* Dai-Dan has also received commendations for our work with organisations such as the East Japan Railway Company.

39

DAIDAN CSR Report 2013

Message from a subcontractor
In the Nagoya area, there are two subcontractor organisations — Nagoya Dai-Gen Kai and the Health and Safety Cooperation
Society — that work together to advance the initiatives.
Nagoya Dai-Gen Kai consists of approximately 70 member companies and operates with the objective of promoting intercommunication and producing a sense of community, ultimately allowing us to cooperate in ensuring continuity of businessin times of major disaster.
Furthermore, the Health and Safety Cooperation Society has approximately 170 members. Its objectives are as follows:● Ensuring health, safety and quality ● Cost reductions ● Improvement of expertise
During fiscal 2012, active initiatives by the two organisations enabled us to keep quality related accidents to only 12
and industrial accidents down to 2, both of which did not require the individual involved in the accident to miss a day of work.
One of the slogans of Dai-Dan, “Providing satisfaction to clients and happiness to employees,” is embraced by all
member companies, and we are confident that initiatives implemented by both organisations help the Dai-Dan Group to makecontributions to society in its position as a company trusted by the community.

Communication with society

Brochure advertising the establishment of
the client consultation officevices, and projects that require analysis and measurement.

Environmental contribution

FY2011

Meeting social and client
expectations

FY2010Being a company that values
its employees

Item

Client opinions

Pursuing Fair and Transparent
Corporate Activities

Each office of Dai-Dan has a Dai-Gen Kai and Health and Safety Cooperation Society, which are■ Client satisfaction survey results

Work progresscomplete jobs.

Yutaka Wakuda
Chairman of Nagoya Dai-Gen Kai
Daidenkouji Co., Ltd.

DAIDAN CSR Report 201340

Meeting social and client expectations

Health and Safety Philosophy“Ensuring Health and Safety” is our obligation to all the employees of our companies, their families and the society.
In DAI-DAN, we give top priority to “Safety” and “Health”. We strive to be the corporation which the society trusts, withDAI-DAN’s top management and employees working together to enhance the safety and comfortable working environment.

Action Statements
1. We utilize “Health and Safety Management Systems” to eradicate all industrial accidents. We endeavor to eliminate dangers frompotential hazards and harmful characteristics in all work activities and continuously improve and enhance the health and safetyof our workplace.
2. We promote cooperation among offices, work-sites, associate companies, with good communication and participation in health

Meister Approval Ceremonyand safety activities, and defining each role independently.

The 2nd Meister Approval Ceremony was held in December 2012. 427 foremen serving at Dai-Dan sites were
designated high-level foremen, 56 of whom were named excellent foremen following thorough assessments
by each office. Furthermore, the four best foremen were certified as Meisters. Each Meister was presented
with a certificate, Meister helmet, testimonial shield and a cash reward.

3. We observe work-safety and health-related laws including our company’s internal health & safety management systems regulations for the enhancement of health and safety standard of our employees and staff, preserving and improving their health.

FY2012 Meister Approval Ceremony

In December 2012 I was awarded the title of “Meister” by Dai-Dan Co., Ltd.
The responsibilities of a Dai-Dan Meister are to exert exemplary skills, coordinate your team while being responsible for quality procedures
and safety, and ensure the efficiency of on-site operations. As I carry out my day-to-day work, I always encourage my team to work as one inensuring quality and safety of work, and to be compliant with our deadlines. I believe that it is also important to create an atmosphere in which
on-site staff feel comfortable discussing issues. It’s also important to share work related issues and information through casual conversation.
Moreover, I aspire to become a Meister who is capable of visiting the prospective site ahead of project commencement to review the installation plans with contractees, discuss the installation schedule, propose VE and explore installation procedures, fulfilling the two roles of on-sitemanager and foreman.
Work at the site that I am currently responsible for will soon experience its peak, but I will strive to ensure the efficiency of work, placing
priority on safety by working in cooperation with contractees.
“Have you checked the installation plan?” “Yes we have!” “Stay safe!”

Safety Results
0.80
TargetResult* Frequency rate (frequency of occurrence of workplace accidents)
The number of accident-related deaths and injuries (four days or more days
off work) / Total working hours × 1,000,000* Severity rate (severity of accidents)
Work-days lost / Total working hours × 1,000

0.65

0.60

0.52
0.45

0.40
0.30

0.30

0.23

0.20
0.09

0.00

Junya Yamaguchi
Maruni Kogyo Ltd.

0.02 0.04

0.02 0.03

0.26
0.20
0.02 0.02

0.26

0.23

0.02

0.02

0.05

Frequency Severity Frequency Severity Frequency Severity Frequency Severity Frequency Severity
rate
rate
rate
rate
rate
rate
rate
rate
rate
rate
FY2008FY2009FY2010FY2011FY2012

Workplace health and safety management system

Initiatives of FY2012 and their results
TargetPriority items

41

Reduction of workplace accidents● Promoting rules for the use of portable scaffolding ● Promoting company-wide initiatives to prevent workplace accidents● Compliance with regulations concerning the maintenance and handling of electric power tools

Results

The number of workplace accidents decreased significantly in comparison with the previous fiscal year. Notable accidents included accidents involving falls
and drops, and accidents involving workers with less than five years experience. Most of the accidents were attributed to unsafe behaviour and human error.

Countermeasures

In order to reduce human error and ensure that instructions are shared among all workers on site, we are implementing company-wide efforts to prevent
workplace accidents (finger pointing and calling, and risk identification by each worker).

DAIDAN CSR Report 2013

Industrial Injury Prevention Rally
We hold Industrial Injury Prevention Rallies at 11 locations across Japan during National Health andBeing a company that values
its employees

Safety Week in order to raise awareness for health and safety.
Approximately 2,600 people participated in the 2013 rallies, including our Chairman, President, executive officers and staff members of our subcontractors. Work-sites and individuals whocompleted outstanding initiatives for health and safety were presented with certificates.
Each venue offered a number of creative programs on the day, including presentations forthe health and safety initiatives that had won the awards and skits designed to raise health andsafety awareness.
FY2013 Industrial Injury Prevention Rally(Tokyo Head Office)Communication with society

Led by the executive management, Dai-Dan places highest priority on the safety and health of our employees and implements health and safety initiatives involving sites, work-sites and subcontractors. The objectives of these initiatives are to constantly remove and reduce the risk of workplace
accidents, strive for the maintenance and enhancement of health, promote the creation of more comfortable work environments, and ultimately
improve health and safety standards.
More specifically, each year, the headquarters formulates the Company-wide Health and Safety Management Plan. The plan is based on theour policies for health and safety developed by the President and incorporates quantitative and priority goals after they are revised by assessing
past results. Each work-site then formulates and implements the Office Health and Safety Management Plan, which includes their own priority
goals based on the Company-wide Health and Safety Management Plan. Each site also develops an Office Health and Safety Management Planand Installation Management Targets (safety, quality and environmental) outlining hazardous and harmful factors specific to each project. They are
implemented with the necessary revisions to suit the progress and changes of the project.
Moreover, the work-sites and headquarters also regularly conduct health and safety audits and inspections to investigate and determine if theheath safety management plan is being followed. These initiatives are also expected to maintain the system and encourage its establishment, andpromote the revision and improvement of the system.
It is our belief that ensuring health and safety is one of our social obligations and as such, we strive to become a company trusted by society,and to continue to improve and enhance our health and safety initiatives using our workplace health and safety management system.

Environmental contribution

4. We educate all people working for DAI-DAN in our policies for health and safety and also disclose them to the public.

Meeting social and client
expectations

Message from a Meister

Our Policies for Health and Safety

Pursuing Fair and Transparent
Corporate Activities

We have been implementing the Dai-Dan Meister System since 2011 with the objective of improving the skills of our subcontractors, with theultimate goals of ensuring safe and efficient on-site operations as well as improving work quality. The installation work, particularly in the areas ofdevice and biotechnology and other leading edge technologies on which we plan to concentrate our resources, requires advanced capabilities toensure high quality.
In order to further improve the abilities of high-level foremen and excellent foremen, we have revised the Meister System Implementation Regulations and the Meister System Implementation Standards.
Main revisions were as follows:● Revision of cash rewards for Meisters and excellent foremen ● Introduction of additional cash rewards for high-level foremen● Provision of subsidies to primary subcontractors for obtaining qualifications
Through these revisions we aim to provide support for subcontractors to enhance their expertise in order to meet the demands of today’s
market and meet client expectations. We also aim to encourage more foremen with exemplary skills to remain at our sites so that we can continue
to have access to those skills, as well as to ensure quality workmanship.

Dai-Dan’s Technology

Dai-Dan Meister System

Safety inspections and health and safety education
We undertake safety inspections and health and safety education through cooperation with the
Health and Safety Cooperation Society of our subcontractors in our effort to enhance health andsafety standards.

Joint safety inspection with the Health and
Safety Cooperation Society

DAIDAN CSR Report 201342

Start of employment

39 Y/O
Level 3

50 Y/O

57 Y/O

Level 4

Installation plan creation training

Pursuing Fair and Transparent
Corporate Activities

Life planning seminar

New managerial staff training

Administrative job rotation

New employee
technical training(five months)

New executive officer training

Design andinstallation rotation

Installation plan creation training
New deputy manager training

Deputy sitemanager training

Development
technology training

Follow-up training

On-site training(one month)

New employee general training

New employee technical introduction
training (one month)Technology
Administration

Sales

Sales staff/sales executive officer training

OJT
Encouraging the acquisition of official qualifications Personal development (correspondence learning, seminars, etc.)
Compliance related training Health and safety-related training Quality and environment-related training Technology Information Hourefforts to improve work environments. During our new employee training sessions, we raise awareness for respecting basic human rights.

– Respect for human rights and individuality – Excerpt from the Standards of the Corporate Code of Ethics● All executives and employees must respect all human rights and individuality, and create work environments that do not tolerate actions that may
harm human dignity.
● All executives and employees must strive to improve work environments and systems to create a workplace that allows our diverse humanresources to exploit their skills to the fullest extent.

Young Employee Support System (Dai-Dan Mentor System)
The Dai-Dan Mentor System consists of two systems: the Instructor System, which supports the enhancement of specialist knowledge and technical skills, and the Mentor System, which provides psychological support and assists career development. These two types of mentors (instructors
and mentors) provide comprehensive support to new employees.
2013 marks the fourth year since the system’s introduction, and the employees who had achieved growth through the support of thosementors will soon become mentors themselves and support new employees. This chain of personnel development reflects our human resource

New employee technical training (making training more practical and hands-on)

development belief that people grow as they assist in the development of others.

New employee technical training is the very beginning of the training we provide. It consists of a technical introduction and fundamental technicalSupport for skills

training, both of which together allow new employees to learn and put into practice their fundamental knowledge.

Instructor System

Teaching

In fiscal 2012, the training duration was extended by one month to five months. It is taught
using a curriculum that goes beyond the boundary of job types. The training not only offers

Young Employee Support System

lectures, but also provides greater opportunities for new employees to see and experience new• Work-related skills(enhancing specialised knowledge and technical skills)

Coaching(Dai-Dan Mentor System)

things to enhance efficiency and deepen learning of new knowledge of technical skills. It also

Psychological support

equips new employees with the ability to immediately contribute to the company.

Mentor System

Through this five-month training, new employees not only acquire specialised knowledge

Counselling• Non-work related matters(mentors act as counsellors to provide psychological support)

Environmental contribution

Dai-Dan’s Corporate Code of Ethics clearly states the importance of respect for human rights and individuality. We value personal dignity and makeCommonDai-Dan Mentor System

Initiatives to address human rights issues

Meeting social and client
expectations

Respect for Human Rights and Development of Human Resources

31 Y/O
Level 2

Dai-Dan CPD scheme

Dai-Dan respects each of our employees and encourages them to take on the challenge of creating greater value,
and also promotes positive work-life balance.

27 Y/O
Level 1

Dai-Dan’s Technology■ Educational Training System Diagram

New employee fundamental
technical training(four months)

Being a company that values its employees

Reflecting on my new employee training

New employee technical introduction training
Site inspection

Through five months of new employee technical training I learned the importance of continual learning.
The lectures on air-conditioning and plumbing made me realise how much more I have to learn, regretting that I should have studied more while I was a student. However, atthe same time I experienced the excitement and joy of acquiring new knowledge and understanding something new.
Notably, I would stay overnight to finish assignments on the creation of installation plans using CAD software during the training program. When I wasn’t able to submit the assignments at the same time as my fellow new employees, I questioned myself, wondering if this was really the job for me. However, when the lecturer, who was also my superior, praised myplans, I felt a sense of fulfilment and achievement, and truly felt that I had achieved significant growth through struggles and joy.
During the on-site training that I participated in from the end of July, I had the opportunity of seeing with my own eyes the ducts,
pipes and service devices that I had learned about during the lectures, helping me develop a better understanding of them. The on-sitetraining sessions also provided me with a chance to witness the sincere approach to work of my superiors and members of the subcontractor team, and the strength of independent people, which was inspiring to me. Meeting those people gave me a clearer vision of
becoming a responsible installer who takes pride in his job.
To conclude, I would like to express my sincere gratitude to my fellow new employees who lived together and helped each otherthroughout the five-month period. I would also like to thank my superiors and the training centre staff who ran the training program. I will
Toshiro Demura
use the knowledge I learnt from this program as a foundation for my work, and will continue to grow with the goal of vision of becoming
Nagoya BranchEngineering Division 2, Engineering
an installer who can contribute to the development of Dai-Dan.
Department 2

43

DAIDAN CSR Report 2013

My experience in receiving mentor support
For one year from August 2012 when I was assigned to my current position, I received support from my mentor through the Young Employee Support System (Dai-Dan Mentor System).
My mentor was the person in my department that was closest to me in age and therefore he was very approachable. I was concerned about the acquisition of technicalknowledge prior to being assigned to my position, however, as my mentor had an academic background in arts like myself, it was very reassuring to be able to receive support fromhim, as one who had been through a similar situation and is now very successful on the front line.
When I joined the company, I was unsure about a lot of things and therefore was given warnings or instructions. However, my mentor always looked out for me so when I did go
and see him to talk, my mentor was able to understand my concerns or issues without me needing to tell him much. My mentor then gave me advice based on his own experiences
and this enabled me to discuss issues rather than bottling them up, giving me the strength to get through the first year.
When I think about the next five or ten years through discussions with my mentor, I feel pressure knowing that I have to reach thesame level as him. However, this gives me a clear idea of my goals for the future, providing me with a clear direction of where I shouldbe heading.
My mentor is very caring so I am sure that he would have supported me as a good counsellor even if he had not been appointed
my mentor. The mentor program is available to new employees when they are appointed to their positions and I believe that it provides
assurance to those new employees who are entering the workforce with little knowledge.
For me the one-year duration of the program will soon end, but I would like to keep discussing many things with my mentor, both
Hirotaka Kimura
work-related and private matters. I will also continue to work hard each day so that I, too, can be a reliable mentor who can support new
Osaka Head Office
employees in the future.
Sales Department 2

DAIDAN CSR Report 2013

Communication with society

they will grow together in friendly competition.

Being a company that values
its employees

and technical skills, they also develop a strong bond with their fellow new employees, with whom44

Case study presentations to spread wisdom and innovation throughout Dai-Dan

Official qualifications can be the foundation for individuals as they go about their

Number of employees who have major qualifications

work, and they also significantly influence the credibility and authority of knowledge.
They are especially important for engineers as whether or not an engineer
have a qualification is closely related to on-site work. Therefore, the acquisition of
official qualification is indispensable.
In order to support our employees’ commitment to enhance their technicalskills and in order to secure qualified engineers and improve the overall technicallevel of the company, Dai-Dan encourages and provides support for the acquisitionof official qualifications.
For those who acquire official qualifications recognised as necessary by DaiDan, we subsidise course fees and also offer incentives and official qualificationacquisition benefits.

In November 2012 we held the Fifth Case Study Presentations. The event gives our employees an opportunity to present the achievements they
have made through wisdom and innovation in the course of their day-to-day work. Awards are also presented.

NumberDoctorate
Professional engineer
First-class architect (qualified architect andbuilding engineer)First-class electrical work operation andmanagement engineer
First-class plumbing work operation andmanagement engineer
Building services architectFirst grade instrumentation engineer
Energy managers
First-type electrical work engineer
Building service engineer (air-conditioning)
Building service engineer (plumbing)First grade construction industry accountant

531
18 (14)215

The presentations are broadcast live via our teleconference system to allow staff at each office to participate.
This year, 155 case studies were presented on topics including improvement of conventional installation methods, efficiency improvements
through adoption of new installation methods and equipment, energy-saving and environmentally-friendly design, improvements on failures, cost
reductions, and improvement of safety and quality management methods.
50 cases passed the first assessment, and after the second assessment, a total of 22 cases were awarded. The details of the awards are as
follows: one Chairman’s Award, two President’s Awards, two Installation Manager Awards, five Outstanding Performance Awards, three Encourage-763

ment Awards and nine Good Effort Awards (12 awards to groups and 10 awards to individuals). Award recipients were presented with certificates,

157
279
47
211
496
463
14

and the recipients delivered a presentation on their respective case studies.
The Chairman’s Award, the highest award, went to a case study on efficient device information management using IT technology.
Case studies recognised at the presentation are shared at each office and site, and utilised as an excellent achievement that can be used
for internal education. Through this, it is expected that we will enhance the skills of our employees, and improve technical capabilities and quality
management at Dai-Dan.

Environmental contribution* Figures pertaining to the number of people who have acquired the above qualifications
are current as of the end of March 2013

CPD scheme designed to improve technical skills
There are no limits to the specialisation and improvement of technical skills. In order to support our employees’ on-going commitment to skills improvement, we maintain a database on employee educational history using the Dai-Dan CPD*1 scheme and utilise it for human resource development.
The educational history of each employee is reported to the Society of Heating, Air-Conditioning and Sanitary Engineers of Japan (SHASE). It
is then assessed and verified for the appropriateness of our education and human resource development.
Current
CPD points

Technical information learning

12,837

13,957

Attend external lectures and participating in exhibitions, product information sessions
and toursII.

In-house training / OJT

17,80819,300Attend in-house training and OJT

473

2,648

Take recommended correspondence courses and self-education using specialised books

9,040

Successful work, winning of internal awards, installation review session, on-site
inspections, safety inspections, teaching study groups and serving as a committee
member for creating internal technical documents

III. Self-education

IV. Work experience

V.

5,750

Research and technology / reporting

VI. Provision of information andtechnical instructions
VII. Instructor

1,044

870

665

1,087

External provision of information and technical instructions, participation in academic
conferences and research committees, and serving as an instructor for official
qualification courses

2,347

2,488

In-house training instructor, part-time lecturer at a university or technical college

VIII. Winning of an award, acquisition ofqualification, others

4,855

4,960

Total

45,77954,350Publication of research papers, contributing to journals and other publications

Winning of an external award, acquisition of a technical and safety plumbing related
official qualification, acquisition of a degree, and obtaining a patent

The fifth Case Study Presentations

Image of the presentations

Message from the winner of the Chairman’s Award
Of all the cases of innovation and creation submitted by people throughout the entire company, I feel extremely honoured to have been
selected to receive the Chairman’s Award at the Fifth Case Study Presentation.
The award was given to me for my case study presentation that demonstrated the improved efficiency of maintenance work bymanaging equipment performance and information pertaining to consumables, through the utilisation of information technology and thefacilitation of information sharing.
I was fortunate to have received this award thanks to the on-site staff’s constant awareness and desire to improve installation efficiency through the use of on-site information technology, and the efforts we had put in while we received the advice of our supervisor
and other superiors.
I believe that the combination of knowhow built up over many years of service and the proactive adoption of new technology andideas will facilitate further enhancement of technical skills. I am determined to offer improved technical skills to meet the requirementsof society and our clients.

Being a company that values
its employees

I.

Meeting social and client
expectations

Major programs

Eiji Fujita
Kanto BranchEngineering Division 1, Engineering
Department

Communication with society

Previous
CPD points*2

Category* Previous points are those points acquired between April 2011 and March 2012
* Current points are those points acquired between April 2012 and March 2013
* Categories II, III, IV, VII and category V have annual maximum points of 20 and 40 respectively.

*1 CPD: Stands for Continuing Professional Development and refers to the continued development of skills and knowledge throughout an individual’s professional career.
*2 CPD Points: Quantified figure of an individual’s continuing professional development record in accordance with category specific point standards. They are used as official evidence of CPD history(performance results).

45

DAIDAN CSR Report 2013

Pursuing Fair and Transparent
Corporate Activities

Official Qualification Acquisition Scheme

Dai-Dan’s Technology

Being a company that values its employees

DAIDAN CSR Report 2013

46

The Technology Information Hour is held via our teleconference system twice a month after work hours to provide opportunities for sales, design

Dai-Dan has introduced a continued employment scheme as part of our initiatives to meet the needs of Japan’s aging and declining population.

and engineering staff to share information on ever-advancing technology. Topics include the latest technology information, quality management,

Under this scheme, we extend the employment of staff who reach retirement age but desire to keep working. Through this we are leveraging skills

safety measures, and energy-saving technology. It has been three and a half years since the commencement of the Technology Information Hourand expertise acquired over many years, and enabling those skills to be passed on to the next generation of workers.

and more than 80 sessions have been held. A total of 7,235 people had participated in the sessions by August 2013.

Following the amendment of the Act on Stabilisation of Employment

The selection of topics and leading of the sessions are predominately done by engineering staff of the Technical Development Division. However, these sessions also include talks delivered by external lecturers, as well as study group meetings at each office. Sessions are recorded andof Elderly Persons, we are employing all staff who desire to keep working
until the age specified by the transitional measures.

distributed to those who are unable to attend the session due to work-related reasons, in order to provide greater opportunities for self-education.

Major Topics of Sessions Held throughout the Last Year

FY201030
2686.7%

FY201133
28
84.8%

FY201229
26
89.7%

Supporting the balance between work and home
Dai-Dan has developed an action plan in line with the Act on Advancement of Measures to Support Raising Next-Generation Children, in order toenable employees to achieve the best balance between work and home, to create a pleasant work environment for all employees, and to ultimately
allow staff to use their skills to their fullest extent.

The Technology Information Hour via teleconference

Target 1

To improve the workplace environment to ensure that childcare leave is easy to take and the staff easy to return.

Target 2

To have at least one or more male employee take childcare leave while the action plan is in operation.

■ Childcare leave

Female employees who gave birth
Number of female employees who took childcare leave
Number of female employees who were on reduced hours to care for a child
Number of male employees who took childcare leave

Publication of the Dai-Dan Technology Report

FY20104
4
3
0

FY20132
2
1
0

FY20123
3
0
0

Meeting social and client
expectations● 24 methods of preventing human error● Industrial kitchen environment standards and HACCP (industrial kitchensolutions at welfare facilities and hospitals)● Earthquake preparedness of anti-vibration devices● Outline of explosion protection guidelines● Study meeting for automated control● Survey results for the energy-saving status of existing buildings● Community TV reception technology● Planning and design documentation for cleanrooms● Seminar on the plumbing of facilities for the elderly● Study meeting for environmental management overview● Introduction of devices designed for pharmaceutical and food processing plants● Infection control during hospital renovations and extensions

Persons of retirement age
Persons continuing employment
Continued employment rate

With the objective of publicizing the technology we develop and our research initiatives, we publish the Dai-Dan Technology Report every September. The publication gives comprehensive explanations of experiments, assessment methods and analysis results using charts and images. The
107th edition was published in September 2013. Copies of these publications are donated to the National Diet Library.

Holidays
Dai-Dan has established a holiday system to allow our employees to make the most of their holidays to refresh themselves.
Since fiscal 2011, employees have been encouraged to take summer holidays at the same time as part of our efforts to reduce electricity
consumption. Employees are also encouraged to take paid annual leave and refreshment holidays before or after their summer holiday to have theirbody and mind refreshed.
During a refreshment holiday, many employees make the most of the extended holiday and take trips overseas or take the time to enjoy thehobbies that they don’t usually have the time for.

I took maternity leave beginning February 2012 and also took childcare leave between April 2012 andMarch 2013. Usually, the childcare leave period ends at the last day of the month that the child turns one.
However, even after my child turned one, I was not able to get a place at a childcare centre, so I made arequest for extended childcare leave. Thanks to the extended childcare leave, I was able to care for mychild without concern or anxiety until I found a place at a childcare centre.
Even while on childcare leave, the staff of the general affairs department contacted me, and I also
contacted them to make other requests. This provided me with support for both work and personal matters.
Although it was a short period — a little over one year — taking childcare leave allowed me tospend invaluable time with my child and see my child grow day by day. If the company did not offer thisexcellent system, I would not have been able to have this precious experience.
I truly appreciate the consideration my supervisors and workmates have shown me since returning
to work, and now that I am a mother, I have gained a new perspective of work and am going about myday-to-day work newly refreshed.

Being a company that values
its employees

Message from an employee who took childcare leave

Work-life balance and employee workplace health and safety

Pursuing Fair and Transparent
Corporate Activities

Continued employment scheme

Environmental contribution

Technology Information Hour

Dai-Dan’s Technology

Being a company that values its employees

Yoko Toma
Osaka Head Office
Materials Department

Long-service employees are not only entitled to holidays, but are also given a travel coupon depending on the duration of their service, making■ Major Holidays (excluding statutory paid annual leave)

Type of holiday
Summer holiday
Refreshment holiday
Long service leave
Congratulatory or condolence leave

47

DAIDAN CSR Report 2013

Details
Three consecutive days in summer
Seven consecutive days (annual)
10 years: 3 days
20 years: 5 days
30 years: 7 days
40 years: 5 days
Predetermined number of days for occasions such as weddings

Communication with society

their family trips and other trips more fulfilling.
■ Summer holiday usage rate

Year
FY2011FY2012FY2013

Rate
92.2%
91.0%
91.2%

DAIDAN CSR Report 201348

Being a company that values its employees

Maintaining a healthy mind helps keep you highly motivated for work and vitalises the company.

Dai-Dan’s Technology

Initiatives to address mental health issues
110th Anniversary Party

In order to ensure the mental health of employees and establish an employee-friendly workplace, Dai-Dan offers mental health education.
New employee training teaches the basics of mental health to equip staff with the knowledge to allow them to identify and cope with theirown stresses.
Furthermore, as part of our efforts to fulfill our company’s duty of considering employee safety, during new managerial staff training sessions,participants have the chance to develop a better understanding of mental health from a legal perspective, and the means to identify potential
stressors for staff. They also learn to address the issues as an organisation.

Pursuing Fair and Transparent
Corporate Activities

Beginning in fiscal 2013, all employees have undertaken stress level checks, enabling them to identify their own level of stress and understandtheir mental condition, allowing them to make early diagnoses of any mental health issues.
Dai-Dan provides an environment where each employee is able to work with a healthy body and mind to ultimately build an energetic company.

Following up on long-hour workers
Dai-Dan provides long-hour workers, as defined by the Industrial Safety and Health Act (those who have worked more than 100 hours over thelegally defined monthly work hour limit) and those who have worked more than 80 hours of the legally defined monthly work hour limit for three conand make improvements in line with advice from doctors.

Employee review system
The outline of our employee review system is as shown below and is utilised depending on the objectives of implementation.
Through communication between supervisors and subordinates (interviews, etc.), and regular provision of feedback on evaluation results, weMarch 2013 marked the 110th anniversary of Dai-Dan and we held parties to celebrate the occasion at 11 sites across Japan, as well as at the Singapore branch.
The parties were attended by current employees as well as former employees who had built the foundations of Dai-Dan. The parties provided us with a renewed senseof the bonds between people, making them very fruitful events.
Each of the participating sites had a variety of programs, making the events fun and successful.

Environmental contribution

secutive months, with consultations with medical doctors once per month. Through this, we are managing the health condition of our employees

The level of achievement over the past year compared to the goal is reviewed.
Determine job-type specific outcome contribution items.

Employee behaviour review
Competence growth review

Competence demonstrated to achieve the performance is reviewed.
The review is carried out in line with job-type specific standards.
The growth of competence at the stage where the individual’s base is established(approximately five years after joining the company) is reviewed.
For those who have been assigned to different job types, the review is used as a checklist.

Dai-Dan Alumni Association

The Dai-Dan Labour Union was established in 1973, and 2013 marked its 40th year.
We have been undertaking our union activities with the objective of making daily improvements, buildingon the current working conditions that our predecessors have built over many years.
It is challenging to reconcile the diverse views expressed by staff of both domestic and international
offices. However, as we stand at this 40-year anniversary mark, we are determined to achieve even betterworking conditions and working environments.
We continue to strive to gain an accurate understanding of the needs of our union member andengage in discussions with the company.
(from left)

Takuma Kishimoto
Takuya Yamashita
Atsushi Mogi

49

DAIDAN CSR Report 2013

General Secretary
Chairperson
Vice-Chairperson

Being a company that values
its employees

Message from the Labour Union

The Dai-Dan Alumni Association provides opportunities for those who have worked with Dai-Dan for many years and subsequently retired to get together and socialise.
The association has three regions, East Japan, Central Japan and West Japan, and they meet in the respective cities of Tokyo, Nagoya and Osaka.
Former employees either attend the venue that is closest to them or the one that they have a connection with, and they are welcomed by the current executive
officers and senior staff at the venues.
Attendees travel from as far as Hokkaido to the north and Kagoshima to the south. The reunion always has a Dai-Dan-like homey atmosphere where the former
employees enjoy catching up with old friends and talking about their current lives.
The reunions also serve as a place for communication between current and former employees, enabling us to hear valuable opinions of Dai-Dan.
It is our task to make the most of the outstanding knowhow passed down from our former employees who have contributed to today’s Dai-Dan, and to pass it on
to the next generation of employees.

DAIDAN CSR Report 2013

Communication with society

Performance review
Employee review

Meeting social and client
expectationsattempt to enhance target achievement levels, determine skills put into practice, and develop staff through guidance.

50Dai-Dan promotes social contribution activities. Our major activities are clean-up of the local community, which we encourage all employees toparticipate in.
All the activities we run are published on the intranet notice board to raise awareness of social contribution activities.
Forestry care and tree planting

In order to contribute to the development of Japan’s building services industry, Dai-Dan supports the running of academic conferences anddispatches lecturers to external organisations. In particular, Dai-Dan’s engineers are dispatched to external organisations as lecturers to provide
classes on building service technology at training centres and educational institutions across Japan.
■ External organisation memberships and positions (as of September 2013)

Organisation

Osaki Hachimangu Shrine' forest revegetation project [photo 7]

at houses in the Tatsuda-jinnai area of Kita Ward of Kumamoto City

Niigata Branch

Forest development project (forestry care)that were inundated following the extreme rainfall in northern Kyushu

Hokuriku Branch

Ishikawa Prefectural Artistic And Cultural Association Ishikawa Geijutsu
no Mori Project (cherry blossom tree planting)in July 2012.

Chugoku Branch

Peace Memorial Park Active Volunteers

Technical Construction Division
Technical Development Division
Technical Research Laboratory
Medical Care Facilities Promotion
Department

Miyoshi Green Support Squad
Tree planting in woodlands and forests care [photo 8]

Street fundraising for the Central Community Chest of Japan■ Organisations to which Dai-Dan employees are dispatched as lecturers

Position

Organisation

Position

Society of Heating, Air-Conditioning and Sanitary Engineers of Japan

General Director

Kanto Gakuin University

Part-time lecturer

Institute of Electrical Installation Engineers of Japan

General Director

Osaka Piping Higher Training School

Lecturer

Air-conditioning & Plumbing Contractors Associations Of Japan

Vice President

The Corporation for Production and Research of Laboratory Primates

Lecturer

Japan Electrical Construction Association

Advisory committee
memberJapan Industrial Publishing Co., Ltd.

Contribution ofarticlesAssociation of Japan Instrumentation Industry

Administration
council member

Technical Information Institute Co., Ltd.

Contribution ofarticlesJapan Building Mechanical and Electrical Engineers Association

General Director

Institute for Aerial Studies Foundation

Lecturer

Japan Electrical Engineer Association

General Director

Kagawa Plumbing Association

Lecturer

Osaka Electrical Construction Association

General Director

Aichi Electrical Construction Association

General Director

Tokyo Electrical Construction Association

Auditor-secretary

Staff members of the Kagoshima office participated in street fundraising for the Central Community Chest of Japan in December 2012 at theeast exit of the Kagoshima Chuo Station. [Photo 1]
Sorting used stamps
Members of Tokyo Head Office sorted used stamps in August and Nofunds for the Chiyoda Ward volunteer organisation for youths. [Photo 2]

Sites

Sendai City Beautification Support Program (Ichibancho, Aoba
Ward) [photo 3]

Niigata Branch

Shinanogawa River Clean Mission

Tokyo Head Office• General Administration Division (Tokyo)• Sales Division• Industrial Facilities Department

Akiba Smile Project (area surrounding Akihabara)
Yasukuni Shrine cleanup [photo 4]
Kandagawa River Water Quality Purification Promotion
Movement (throwing EM mud balls into the river)

Yokohama Branch

Cleanup in the area surrounding Yokohama Branch

Kanto Branch

Cleanup of the Sakura-namiki Dori in Omiya Ward, Saitama City

Chiba Branch

Intensive cleanup on the Makuhari New City Cleanup Day

Dai-Dan, via its industry organisation, has signed the Disaster Prevention Agreement with local municipalities concerning post-disaster emer-

Nagoya Branch

Cleanup in the area surrounding Nagoya Branch [photo 5]

gency activities. We have also entered into agreements directly with some municipalities and industry organisations, and have established a system

Hokuriku Branch

Picking up Trash and Love the City Campaign (Area surrounding
Kohrinbo of Kanazawa City and other areas)that allows for the swift provision of post-disaster emergency assistance.

Toyama Branch

Big cleanup project (Toyama City and other areas)

Fukui Branch

Fukui City Beautification Partner Scheme (Area surrounding the
Fukui Prefecture Office Building)

Osaka Head Office• Internal Audit Office• General Administration Division• Sales Division (Osaka)• Technical Development Division (Osaka)• Industrial Facilities Department (Osaka)

Osaka City Beautification Partner Scheme (footpaths in
Yotsubashi area)

Kobe Branch

Kobe City Former Foreign Area Settlement Cleanup Project

Okayama Branch

Lake Kojima basin cleanup
Cleanup in the area surrounding Okayama Branch [photo 6]

Chugoku Branch

Intensive cleanup at the Peace Memorial Park
Road Cleanup Project (Prefectural road Itsukushima Hayamadaroute and the surrounding prefectural roads)

FY2012: Dolphin-watching camp for children with developmental disorders accompanied by volunteers

Shikoku Branch

Intensive cleanup at Sunport Takamatsu, Chuo-dori and other areas

FY2013: Support for investigative interview session to prevent deaths in solitude among single elderly people

Kyushu Branch

Fukuoka Castle Cleanup Project

Kumamoto BranchCommunity Cleanup (Densha-dori arcade)Kiyotake River bank cleanup

We aim to assist with the swift recovery of the local community and local businesses by proactively participating in reconstruction efforts of
the affected region.

Assistance through the Dai-Dan Society Activity FundIn April 1993, as part of our social contribution activities for our 90th anniversary, the Dai-Dan Society Activity Fund was established in the Osaka
Community Foundation. We provide assistance in activities for people with disabilities using the investment earnings.
FY2011: Support for after-hour childcare, programs to promote the social participation of children and adults with disabilities

Donations
Dai-Dan contributes financial support for various causes to help create and build a better community.
Our contributions include donations for environmental protection, university scholarship funds, and sponsorship of community events in areas
where our sites are based.
Part of sales proceeds from beverage vending machines in the Tokyo Head Office, Nagoya Branch and the Osaka Head Office are donated to
the Central Community Chest of Japan, National Land Afforestation Promotion Organisation and TABLE FOR TWO International.
As we did in March 2012, we organised fundraising campaigns for the areas affected by the Great East Japan Earthquake in March 2013.

51

DAIDAN CSR Report 2013

In FY2012, 246,000 caps were collected (equivalent to vaccines for
316 people).

Charity Calendar Market

In January 2013, 1,479 calendars and diaries were donated fromthroughout Japan.

Tanzania Pole Pole Club

14.53 kg of used stamps were sent in from sites throughout Japan.
They will be used for the tree planting projects on the world heritage
listed Mount Kilimanjaro in Tanzania. 40 g of used stamps can be used
for the planting of one tree. (14.53 kg of stamps is equivalent to 363
tree seedlings.)

Name of the project or details

Tohoku Branch

recovery of electricity, water and other utilities in our position as a member of the construction industry.

Eco-cap Project

Major community cleanups
Trash-picking Beach Walk (Ishikari Bay Port East Wharf)
Toyohira River bank cleanup

When a large disaster strikes, while we engage in reconstruction efforts to ensure continuation of business, we will also contribute to the swift

Company-wide activities

vember 2012. Used stamps were sold and then used as operational

Hokkaido Branch

Signing of the Disaster Prevention Agreement (cooperation with local communities)

Name of the project or details

Tohoku Branch

1. Kagoshima Branch

Fundraising

2. Tokyo Head Office Sorting used stamps

3. Tohoku Branch

Cleanup

4. Tokyo Head Office

Cleanup

5. Nagoya Branch

Cleanup

6. Okayama Branch

Cleanup

7. Tohoku Branch
Forest revegetationraising

8. Technical Research Laboratory
Tree planting and forestry care

In addition to the above activities, we also participate in cleanups led by each site and individuals.

Certificate of appreciation from Miyagi Prefecture
Since the Great East Japan Earthquake on March 11, 2011, Dai-Dan has made donations each year. On March 12, 2013, Miyagi Prefecture presented us with a certificate of appreciation for our efforts. The certificate was presented with a message from Miyagi Prefecture, which read, “Theroad to recovery is long and winding, but we will keep the bonds demonstrated through your cooperation in our hearts
as we work together in our reconstruction efforts. We are determined to do our very best to restore our hometown,
Miyagi, and achieve on-going development.” Moving forward, we will continue providing support in order to see theaffected region restored to its former self as soon as possible.

DAIDAN CSR Report 2013

Pursuing Fair and Transparent
Corporate Activities

Dissemination of technical information to external parties

Sites

with recovery efforts by removing mud and helping to move furniture

Environmental contribution

Staff members of the Kyushu Branch and Kumamoto Branch assisted

Meeting social and client
expectations

Post-Disaster Volunteering

Being a company that values
its employees

society in our position as a responsible corporate citizen.

Communication with society

We undertake a variety of initiatives to make contributions to the industry, community and

Dai-Dan’s Technology

Social contribution activities (initiatives by each site)

Communication with society52Site List

Third Party Opinion
This opinion statement expresses views on this CSR report. The statement has been completed by going throughHeadquarters Organisations

30 questions in cooperation with a number of attorneys belonging to the Kinki Branch of the Japan Federation of Bar

Telephone
NumberName

PostalCodesibility (CSR) Guideline 2009. The process for completing the statement also included reviews of internal regulations

General Administration
Division

550-8520

1-9-25 Edobori, Nishi-ku, Osaka City

06-6447-8000

Technical ResearchLaboratory

354-0044

390 Kita-Nagai, Miyoshimachi, Iruma-gun,
Saitama Prefecture049-258-5725

Sales Division

102-8175

2-15-10 Fujimi, Chiyoda-ku, Tokyo

03-3261-8231

Industrial Facilities
Department

102-8175

2-15-10 Fujimi, Chiyoda-ku, Tokyo

03-5276-4710

Technical Construction
Division

354-0044

390 Kita-Nagai, Miyoshimachi, Iruma-gun,
Saitama Prefecture049-258-1891

Medical Care Facilities
Promotion Department

354-0044

390 Kita-Nagai, Miyoshimachi, Iruma-gun,
Saitama Prefecture049-258-1891

Technical Development
Division

354-0044

390 Kita-Nagai, Miyoshimachi, Iruma-gun,
Saitama Prefecture049-258-1891

and other related documents, as well as interviews with department managers and, from this year, the labour union.
Tsuneo Yamada

Dai-Dan has incorporated the philosophy of CSR into its Corporate Principles, Management Policies and businessplan so that its corporate activities themselves exemplify CSR, while the company’s CSR initiatives undergo a PDCA
cycle. This CSR report gives a comprehensive and visually-rich overview of fiscal 2012 CSR performance and 2013

Attorney/Former Chairman of
Osaka Bar Association
Director of Japan CSR Promotion
Association
Branch Manager of Kinki Branch

Telephone
NumberAddress

targets across a two-page spread, which is notably good.

Name

PostalCode

Telephone
NumberNameholders throughout the report. Additionally, the report has been made available on the company’s website, allowing all employees access. The viewsNameof nearly 70% of employees have been gathered, which are then incorporated into the report. These initiatives are exemplary ways of making the

Hokkaido Branch001-0020 5-1-43 Nishi, Kita 20, Kita-ku, Sapporo City

011-716-9116

Osaka Head Office

Obihiro Branch

Aobatokachi Bldg. 4F 12-20 Odoriminami
080-0010
Obihiro City Hokkaido

0155-25-3559

Hakodate Branch041-0851 4-17-40 Hondori, Hakodate City Hokkaido
980-0811 1-15-17 Ichiban-cho, Aoba-ku, Sendai City

most of a CSR report, and are therefore worthy of commendation. Furthermore, the report has disclosed negative information about the company,
demonstrating Dai-Dan’s commitment to dialogue with stakeholders.
Moving forward, I anticipate that the CSR report will be further improved on and utilised to facilitate CSR activities and dialogue with stakeholders.

Initiatives to ensure compliance
The leaders of the company have strong awareness of compliance, and have implemented proactive initiatives to ensure permeation and establishment of compliance awareness throughout the company, as was the case in the previous year. This is something to be commended.
In terms of compliance, I recognise their efforts in this area as seen by the regular publication of a newsletter. However, I anticipate that further
efforts to permeate and establish awareness of compliance will be made by, for instance, ensuring that all employees are aware of the whistle blowing system, enhancing the level of training, and carrying out a survey of trainees (employees).

Initiatives to improve workplace environments for employees
Employees are important stakeholders and are a source of corporate value. Dai-Dan has continued in its efforts to ensure that its employees areable to devote themselves to work in a healthy and comfortable state, which is evident in the new initiative that began in fiscal 2012. This is a support system for young employees, designed to develop the skills and support the psychological health of young employees. I am hopeful that thisprogram will be effective.
Last year I noted the lack of quantitative targets, but this year Dai-Dan has set quantitative targets to reduce the number of long-hour workers. I believe that to resolve the issue of long hours of work in a more practical manner, Dai-Dan could employ a system that ensures that extra
hours or days worked are supplemented with time-off, and which sets quantitative targets for the percentage of employees that takes refreshment
holidays. Moving forward, I anticipate the implementation of initiatives to further improve work place environments while taking into account differences between workplaces.

Initiatives to conserve the environment
Dai-Dan has been undertaking the development of installation methods with low environmental impact and energy saving technology by leveraging

Address

Branch/Office Organisations

In terms of the content of this report, the report includes the fresh and direct opinions of business partners, subcontractors and other stake-Tohoku Branch

Address

PostalCode

Telephone
NumberAddress

550-8520 1-9-25 Edobori, Nishi-ku, Osaka City

06-6441-8231

Tenri Branch632-0012 4-228 Toyoda-cho, Tenri City, Nara Prefecture

0743-63-1231

0138-55-7086

Kobe Branch651-0088

Nihon Seimei Sannomiya Ekimae Bldg. 7F
7-1-1 Onoe-dori, Chuo-ku, Kobe City

022-225-7901

Kyoto Branch604-8186

Urbanex Oike Bldg. East Wing 2F 361-1 Umeya-cho,075-251-6411
Kurumayaoike-sagaru, Nakagyo-ku, Kyoto City

Wakayama Branch

640-8203

Nankai Wakayama Bldg. 6F 3-6
Higashikuramae-cho, Wakayama City

Janty 21 Room 11, 6-55 Yokaichi Higashihonmachi,
0748-25-5400
527-0025
Higashi-omi City, Shiga Prefecture078-221-7777

073-433-9431

Aomori Branch030-0802 Tanuma Bldg. 4F 2-4-10 Hon-cho, Aomori City 017-773-1582

Akita Branch

Sanno Piares Bldg. 6F 2-2-17 Sanno,
010-0951
Akita City

018-824-6491

Shiga Branch

Morioka Branch020-0032

Hiramatsu Bldg. 2-16 Yugaose-cho,Morioka City019-654-3023

Okayama Branch

700-0984 6-10 Kuwada-cho, Kita-ku, Okayama City

086-223-3106

Fukushima Branch

960-8031

Fukushima Sakaemachi Bldg. 4F 10-21
Sakaemachi, Fukushima City024-521-4213

Chugoku Branch730-0812 2-22 Kakomachi, Naka-ku, Hiroshima City082-241-4171

Yamagata Branch990-0043

Honcho Bldg. 1F 2-4-3 Hon-cho,
Yamagata City

023-634-2620

Yamaguchi Branch754-0011

Sanyo Bldg. Ogori 4F 4-6 Ogorimiyukimachi,
Yamaguchi City

083-976-0121

690-0015

Heights Shalom Room 103 2-29-13 Agenogi,
Matsue City

0852-27-5890

Niigata Branch

950-0088 2-4-3 Bandai, Chuo-ku, Niigata City

025-247-0201

San-in BranchTokyo Head Office102-8175 2-15-10 Fujimi, Chiyoda-ku, Tokyo

03-3261-8231

Shikoku Branch760-0018 11-20 Tenjinmae, Takamatsu City

087-861-6030

Matsuyama Branch790-0065 2-208-1 Miyanishi, Matsuyama City089-922-7161

Kanto Branch

330-0854

GINZA YAMATO 3 Bldg. 3F 1-10-2 Sakuragicho, Omiya-ku, Saitama City

Gunma Branch371-0805

Daidoseimei Maebashi Bldg. 7F 3-9-5
027-226-7720
Minami-cho, Maebashi City, Gunma Prefecture

Kochi Branch780-0088 10-16 Kitakubo, Kochi City

088-884-8231

Tochigi Branch

321-0953

Yamaguchi Bldg. 6F 4-1-20 Higashishukugo,
Utsunomiya City028-637-3380

Tokushima Branch

770-0872 4-1-10 Kitaokinosu, Tokushima City088-664-8121

Ibaraki Branch

300-0037

Sumitomoseimei Tsuchiura Bldg. 7F 1-16-12
Sakuramachi, Tsuchiura City, Ibaraki Prefecture029-825-6656

810-0023 3-1-24 Kego, Chuo-ku, Fukuoka City

092-771-4361

Chiba Branch

NTT Makuhari Bldg. 25F 1-6 Nakase,261-0023
Mihama-ku, Chiba City

043-211-8881

Kumamoto Branch862-0941 1-7-6 Izumi, Chuo-ku, Kumamoto City

096-364-7134

Yokohama Branch231-0062

Nisseki Yokohama Bldg. 24F 1-1-8
Sakuragi-cho, Naka-ku, Yokohama City

045-683-1050

Miyata Branch823-0016

680-1 Shiromaru, Miyawaka City,
Fukuoka Prefecture

on its vast technical expertise. This is to be highly commended as a proactive effort to sustain a sustainable society.

048-644-8468

Kyushu Branch0949-33-2602

In terms of setting quantitative targets, which I noted last year, Dai-Dan has set more reasonable targets by accounting for average target

Nagoya Branch461-0005

Urbannet Nagoya Bldg. 16F 1-1-10
Higashisakura, Higashi-ku, Nagoya City

052-973-4750

Saga Branch841-0031

Sungarden Yarita Room101 436-1 Yaritamachi
0942-84-2350
Tosu City, Saga Prefecture

achievement over the past three years, which is something that I can commend. Upon setting quantitative targets, it is important that they are

Toyota Branch471-0835

1-20 Akebono-cho, Toyota City,
Aichi Prefecture0565-28-1841

Nagasaki Branch

850-0862

Dejima Asahiseimei Aoki Bldg. 8F 1-14
Dejimamachi, Nagasaki City

reviewed constantly, not only accounting for the results of prior years, but also taking into consideration the expected social responsibilities in lightof changes in stakeholder awareness of the environment and technological advancement. I expect that this will continue to be explored.

Reflecting on the Third Party Opinions
I would like to express my sincere gratitude for the opinions and suggestions on our 2013 CSR Report once again, provided by attorney at law
Mr. Tsuneo Yamada in the form of a Third Party Opinion.
We are extremely honoured to have been highly commended for our CSR initiatives.
Moving forward, we will further enhance our compliance system and increase our efforts to improve workplace environments. We will
also carry out our corporate activities with the ultimate goal of achieving the development of a better environment and stronger communities
as set forth in our Corporate Principles.

53

PostalCode

Associations (Daisuke Inayoshi, Ryota Matsui and Yasuko Fujii) based on the association’s Corporate Social Respon-

095-828-0772

Mikawa Branch448-0011 5-6-4 Tsuiji-cho, Kariya City, Aichi Prefecture

0566-27-0324

Oita Branch

Matsumoto Bldg. Room 402 1-3-22
870-0033
Chiyomachi, Oita City

Nagano Branch

380-0824

Choeidaiichi Bldg. 5F 1282-11
Minamiishido-cho, Nagano City

026-228-3820

Miyazaki Branch

880-0933

Inoue Bldg. Room 201 2189-2 Kusabazaki,
Otsubo-cho, Miyazaki City

0985-54-6382

Matsumoto Branch390-0811

Orii Bldg. 2F 1-1-2 Chuo, Matsumoto City,
Nagano Prefecture0263-33-7016

Kagoshima Branch890-0052

Arima Bldg. Room 201 26-5 Uenosono-cho,Kagoshima City

099-256-3662

Shizuoka Branch422-8067

South Pot Shizuoka Bldg. 17F-1704 18-1
Minami-cho, Suruga-ku, Shizuoka City054-281-3501

Okinawa Branch

900-0015 Arute Bldg. Naha 4F 3-15-9 Kumoji, Naha City

Mie Branch514-0004

Kasama Bldg. 2F-B 3-261 Sakaemachi,
Tsu City059-225-3840

Singapore Branch

Gifu Branch

500-8175

Daini-nagazumi Bldg. 2F 1-9 Nagazumi-cho,
Gifu City058-265-8224

097-532-4350

098-868-1700—

315 Outram Road #15-09, Tan Boon
Liat Building, Singapore, 169074

010-6562218488

Hong Kong Branch—

21F, Edinburgh Tower, The Landmark,15 Queen’s Road Central, Hong Kong

010-85222898888

Hokuriku Branch920-0902 1-6-15 Owari-cho, Kanazawa City

076-261-6147

Philippine Branch—

FABTECH Building, 1229 Quezon Avenue,
1104 Quezon City Metro Manila Philippines

010-632413-3333

Hirokazu Kawakubo

Toyama Branch930-0019 1-10-20 Yayoi-cho, Toyama City

076-441-3371

Malaysia Branch—

Director Senior Executive Corporate Officer
Head of General Administration Division

No.75-2 Jalan SS 23/15, Taman SEA,
47400 Petaling Jaya, Selangor, Malaysia

010-60-378055443

Fukui Branch910-0005 Fukui Hosokaikan 4F 3-4-1 Ote, Fukui City

0776-23-2166

DAIDAN CSR Report 2013

* The blue shading indicates regional headquarters

DAIDAN CSR Report 2013

54

DAI-DAN Co., Ltd.

For any feedback or inquiries relating to this CSR report,
please contact

DAI-DAN Co., Ltd. CSR REPORT PROJECT
1-9-25 Edobori, Nishi-ku, Osaka-city 550-8520 Japan
TEL.06-6447-8000 http://www.daidan.co.jp/
Published in December 2013