Success story
China CITIC BankInternational LimitedIndustry• Financial Services

Solutions• OpenText™ InfoArchive• OpenText™ Brava!™

Services• OpenText Professional Services

Partner Support• Automated Systems (H.K.) Limited (ASL)

Results
Increased efficiency throughdigital transformation
Strengthened data security andoperational efficiency
Built-in compliance and fully
auditable chain of custody
Improved customer service withsecure, anytime anyplace accessto records

China CITIC Bank International digitallytransforms report archiving andcompliance process
Hong Kong-based full-service commercial bank chooses OpenText™
InfoArchive for efficiency, cost savings and compliance gains“We have numerous compliance requirements, such asretention, data encryption and timestamping across multiple
application systems. Having OpenText InfoArchive helps us totackle all these issues in one single platform.”
Michael Leung

Chief information and Operations Officer
China CITIC Bank International Limited

China CITIC Bank International digitally transforms report archiving and compliance process

China CITIC Bank International Limited (CNCBI), a subsidiary of
China CITIC Bank Corporation (CNCB), offers a broad spectrumof financial services for institutional and personal customers.
CNCBI has 34 branches in Hong Kong and overseas branches in
New York, Los Angeles, Macau and Singapore.
CNCBI is an award-winning bank known for its early adoption oftechnology to innovate and streamline processes to improve customer
service in what is a heavily regulated and competitive industry.
One example was the bank’s decision to implement OpenText
InfoArchive, an enterprise archiving platform, to centralize allcomputer-generated reports and statements in a compliant
data repository. This approach ensures content is available in
one place to strengthen security control, improve operational
efficiency and provide CNCBI employees with easy search andretrieval, enhancing the customer experience. InfoArchive’s built-incompliance functionality and auditable chain-of-custody are criticalrequirements for CNCBI.
“We have numerous compliance requirements, such as retention,
data encryption and timestamping across multiple application
systems. Having OpenText InfoArchive helps us to tackle allthese issues in one single platform,” said Michael Leung, chief
information and operations officer, China CITIC Bank International.
The bank worked closely with OpenText Professional Services
and OpenText partner, Automated Systems (H.K.) Limited (ASL), a
trustworthy and professional global IT solutions and services partner,
to define the project and implement the InfoArchive platform.

CNCBI business units need to access the reports and statements
as and when needed, with different levels of access by personnel atvarious branches. The OpenText team configured customized userinterfaces for CNCBI’s different departments for the bestuser experience.
“We have several data sources ingested into our InfoArchive
system at this time, for example, securities system, mobilebanking, payment system, loan system and branch criticalreports,” said Jacky Tsui, AVP & Team Head, IT Infrastructure, China
CITIC Bank International. “In our current capacity, 2,000 files areingested into the system every day and we have already stored
over 400,000 files in InfoArchive.”
Branch and operation team employees can search and retrieve thearchived reports via the InfoArchive User Interface (UI) or using
OpenText™ Brava! ™, for secure viewing and collaboration. It enables
employees to view the content they need and collaborate with coworkers, all within the business rules for compliance and security.
InfoArchive is an ideal solution for managing or referencing
information, as it allows CNCBI to preserve records in an immutableformat while still providing immediate viewing access to various
departments, including customer service staff.
The InfoArchive system design also saves storage space andcreates more speed and performance efficiency by removing static
data from production systems onto a secure, accessible, singlesource archive.

“OpenText Professional
Services provided ourteam with extended
support, including
performance tuningand incident analysis
either on-site or via
remote assistance.”
Jacky Tsui

AVP & Team Head, IT Infrastructure
China CITIC Bank International Limited

China CITIC Bank International digitally transforms report archiving and compliance process“OpenText Professional Services provided our team with extended
support, including performance tuning and incident analysis
either on-site or via remote assistance.” said Tsui. “We have beenpleased to work with OpenText and ASL on this project.”
InfoArchive has transformed what was a paper-intensive and timeconsuming process to give CNCBI employees digital access toreports and statements, wherever they may be located across thebank’s vast branch network. This, in turn, improves customer service.

About Automated Systems (H.K.) Limited (ASL)
Headquartered in Hong Kong, Automated Systems (H.K.) Limited(ASL) is recognized as a trustworthy and professional global IT
partner for organizations of all sizes and across all industries. ASL
offers its customers a wide range of innovative, industry-specificand one-stop IT solutions and services tailored to their specificbusiness needs.
www.asl.com.hk

About OpenText

OpenText, The Information Company™,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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