Revisions to this document are notedby a stripe in the left-hand margin

SUBJECT:#2010, Rev. C
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Page 1 of 5Allison HUBTM Premium Subscriptions

Allison Transmission is dedicated to providing our customers, end users and Allison Authorized Service Network
the latest service information and technical publications. Allison HUB provides a centralized location for access toAllison technical information. Access to Allison HUB is available to all global customers and end users througha Basic user Allison HUB account. Visit allisontransmission.com/allisonhub for additional information regarding
Basic user Allison HUB accounts.
Allison also offers Allison HUB Premium, a subscription service, which is available to all global customers andprovides premium Allison HUB access to official Allison service information, technical publications and literature.
The following outlines Allison HUB Premium features and how Basic users can upgrade their access to Allison
HUB Premium.

Allison HUB Premium Features• Additional Bulletins:– Instruction Sheets contain detailed technical information for repairs of specific products and are vitalfor inspections.
– Service Information Letters provide instructions for troubleshooting technical components andenhancing product reliability.
• Allison ePubs houses the latest revisions of Allison's technical manuals in an online format, with offline andmobile app access coming soon. Covering all current products, users can access:– Operation and Maintenance– Principles of Operation– Mechanics Tips
– Service Manual– Troubleshooting Manual• Parts Catalog is a product database available on Allison HUB that allows users to search by Serial,
Assembly or Detail Part Numbers.
• Unit History allows users to search for build/ship and warranty information to find historical build data,
configuration information and warranty claims performed on a transmission.

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6230817

Copyright © 2022 Allison Transmission, Inc. All Rights Reserved.

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How To Purchase an Allison HUB Premium Subscription
1. Request an Allison HUB account here (if you do not already have an account).
2. Login to your Allison HUB account and select Subscriptions under the Publications tab.

3. Select your subscription’s Duration > Accept the Terms of Sale > Select Purchase.

NOTE: For Allison HUB Premium purchases, Allison is utilizing PayPal, a safe and secure online payment
platform. Users may choose to pay with their debit or credit card or login to their PayPal account.

Copyright © 2022 Allison Transmission, Inc. All Rights Reserved.

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Page 3 of 5

When selecting Pay with Debit or Credit Card, to continue checkout as a Guest, be sure to unselect thebelow button during the purchase process:Copyright © 2022 Allison Transmission, Inc. All Rights Reserved.

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4. After you complete the purchase process, you can enjoy your premium features when logged into yourAllison HUB account.
NOTE: When logged into Allison HUB, users can track their subscription via the Manage Subscription
page.

Q&A
Q1: Can Allison HUB accounts or subscriptions be shared?
A1: Neither subscriptions nor Allison HUB accounts can be shared per the terms of use found on
our website allisontransmission.com.
Q2: How can I tell if my subscription has expired?
A2: When logged into Allison HUB, users can track their subscription via the Manage Subscription
page. The message shown below will appear if your subscription has expired. Select the Renew
Subscription button to purchase a new subscription. After purchase, you will be able to access yourpremium features again.

Q3: How and when can I renew my subscription?
A3: When a user’s current subscription is within 30 days of expiring, they may purchase a new
subscription to ensure they do not lose their premium features. Select the Renew Subscription button tocomplete the purchase process for a new subscription.

Copyright © 2022 Allison Transmission, Inc. All Rights Reserved.

#2010, Rev. C
August 19, 2022
Page 5 of 5The new subscription will activate once their current subscription expires. On the Manage Subscription
page, the subscription will show as Pending until the current subscription expires.

Q4: I was an Allison HUB Premium subscriber before this new process was rolled out. How does
this change affect me?
A4: All Allison HUB users with an active Allison HUB Premium subscription have been transferredover to the new system. Visit the Manage Subscription page to track your subscription status.
If you are not seeing your subscription applied to your Allison HUB account, please contact us(hub@allisontransmission.com) with your Order Number.
Allison HUB Premium subscribers also now have access to Allison ePubs, a feature of Allison HUBPremium. While users may continue using the previous Digital Manuals Portal, we encourage Allison
HUB Premium subscribers to use Allison ePubs instead. When logged into their Allison HUB account,Allison HUB Premium subscribers can access all premium features, including Allison ePubs, without anadditional login.
Q5: Where can I find Allison HUB Premium plans and pricing?
A5: Visit allisontransmission.com/allisonhub for Allison HUB Premium plans and pricing.
Q6: If I have any questions surrounding this, who can I contact?
A6: For Allison HUB or Allison HUB Premium questions, please contact hub@allisontransmission.com.
For questions regarding Allison ePubs, a feature of Allison HUB Premium, please contact
support@allisonelearn.com.

Copyright © 2022 Allison Transmission, Inc. All Rights Reserved.