Success story
Volkswagen Finance(China) Co., Ltd.
Industry• Financial services

Solution• OpenText™ Content Suite

Results
Improves collaboration
among employees
Reduces time needed to search
for information by 50 percent
Improves records management
for regulatory compliance
Enables real-time accessto current transactions

Volkswagen Finance (China) Co., Ltd.
implements OpenText Content Suiteto support rapidly growing business
OpenText helps improve the management of growing datafor better contract management“A key advantage of the OpenText Content Suite solution wasthat it allowed us to migrate large numbers of files—within ashort implementation window of 96 hours—despite the lack ofconsistency in the file structure. This ensured that we remainedcompliant to regulatory requirements and enabled us to adhere
to an established set of configured information security rules.”Dirk Heidebrecht

Information Manager, IT Department
Volkswagen Finance (China) Co., Ltd.

Volkswagen Finance (China) Co., Ltd. implements OpenText Content Suite to support rapidly growing business

As the first entirely foreign-invested auto finance services company
in China, Volkswagen Finance (China) Co., Ltd. (VW FC) has provided
Chinese customers with advanced auto finance products and services
since its inception in September 2004. The company promotes the saleof Volkswagen Import, FAW-Volkswagen, FAW-Volkswagen Audi, SAICVolkswagen, ŠKODA, SEAT, Lamborghini, Bentley and Scania cars.
The rise of affluence in the Chinese market and the appeal of foreign
car brands has resulted in an increase in the purchase of cars and acorresponding demand for automotive financial services. Business forVW FC has been growing rapidly in the past five years, with stored data
increasing by 400 percent.

Improving contracts management

The company’s car finance contracts were received and stored in afile-based server, which was inefficient and lengthened the document
processing cycle. The inconsistency of the file structure also madeinformation retrieval and sharing a challenge, with employees spending
a lot of time looking for information.
At the same time, VW FC’s host country, China, and its country of origin,
Germany, imposed a number of regulatory compliance requirements.
Documents had to be stored for seven years. Adding to the challenge,
the regulatory required documents had to be scanned and then kept in
paper form to support the electronic disbursement process.
As the company grew and the amount of stored data multiplied, VW FC
needed a solution that would meet both its current and future needs.
“We were looking for a solution that could help us manage the rapidly
growing data, while improving collaboration so that employee productivity could be maximized. Another key requirement we had wasthat the solution had to be able to meet the company’s future needs,
since it was growing quickly,” said Dirk Heidebrecht, informationmanager, IT department, Volkswagen Finance (China) Co., Ltd.

Enabling a common view across the organization

VW FC implemented OpenText™ Content Suite to address its current challenges, meet future business needs and adhere to compliance regulations.
Content Suite helps manage data with a host of features such as records
management, archiving, search and eDiscovery to minimize organizationalrisk and cost, and maximize business insight and efficiency. This meansthat companies like VW FC can create business value from their data andcontent without compromising compliance and security requirements.
As part of the implementation, the team migrated large amounts ofdata from a file-based to web-based system integrated with Microsoft®
Outlook® —within a small window of time. Content Suite also integrated
with the company’s existing retail finance suite. This provides employeeswith a user-friendly interface as it allows documents to be dragged anddropped, and also eliminates the need to switch windows to display
documents. The multilingual interface also meets the demands ofthe company.
Benefits were realized quickly following the implementation. All employees
now have a common view of both documents and the tasks being carriedout on them. Rights and roles are assigned to each employee based on
their role within the organization and their respective teams, ensuring
data security and regulatory compliance. Information retrieval is improved,with the time needed to locate a document reduced by 50 percent. This,
together with the usability of the new system, reduced processing time by
40 percent and led to a five percent reduction in cost.

Volkswagen Finance (China) Co., Ltd. implements OpenText Content Suite to support rapidly growing business“A key advantage of the OpenText Content Suite solution was that itallowed us to migrate large numbers of files—within a short implementation window of 96 hours—despite the lack of consistency inthe file structure. This ensured that we remained compliant to regulatory requirements and enabled us to adhere to an established setof configured information security rules,” Heidebrecht explained.
VW FC has also been able to streamline their internal processes tosupport the business. The new retail finance suite allows employees toscan and process documents swiftly. While this may slightly increase
work in the first phase of the processing cycle, VW FC will be able tokeep up with higher volumes of paperwork in the long term, once fullelectronic processing is implemented.

Future plans

VW FC is pleased with the results. It is looking to implement the solution inother parts of the Volkswagen business, both within and beyond China.
“Ultimately, we hope to achieve the benefits of the different businessareas using the OpenText Content Suite solution as a standard
document repository. The multilingual interface gives us the possibility
to use one implementation and our self-developed modules in different
countries,” concluded Heidebrecht.

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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