SOLUTION BRIEF

Extend Service Management Across the Organization
Deliver integrated service, asset and operations management across IT and lines of business.

Empower every team withefficiency at scale
What if you could implement and streamline
service management processes beyond IT,
improve employee satisfaction, increase
efficiencies and reduce complexities acrossyour enterprise?
With Ivanti’s Enterprise Service Management
solution package, you can manage incidents,changes and requests across multiple
departments and deliver a consistent, amazing,omni-channel self-service experience toeveryone, everywhere.

ivanti.com

Deliver amazing and cohesive employee experiences
Provide personalized, omni-channel service
management support and self-service to deliver
seamless work experiences without disruptions.
Maximize productivity to take your employee
satisfaction to the next level.
Drive more business results for your organization
Eliminate bottlenecks, boost productivity and cut
costs by centralizing service workflows acrossthe organization in a common data repository to
streamline procedures and minimize complexity.
Enable everyone’s success through a common
service experience
Extend service management best practices acrossyour organization to increase collaboration andsatisfaction for departments such as humanresources, facilities, project management,
governance and security operations.

Extend Service Management Across the Organization | SOLUTION BRIEF

2Features that broaden service management across the organization
Deliver better business outcomes at scale with Ivanti’s comprehensive cloud platform, including
prebuilt solutions for key service management workflows outside IT.

Modular design

IT operational management and security resolution

Low administrative maintenanceDeploy what you need, when you need it and right-

Manage and automate remediation of vulnerabilities

Decrease total cost of ownership with a solution

size your implementation so you’re not paying foras well as security events and incidents utilizingthat meets your needs in the moment without

features you don’t need.

best practices.

budget bloat.

Extensible solution for IT and beyond

Automate enterprise processes

Enhance organizational efficiency and maintain

Improve the efficiency and effectiveness ofemployee engagement by providing a comprehensive,enterprise-wide service delivery via automateduser-friendly self-service experience.

diagnostic and remediation bots. Free up staff time toComprehensive discovery and asset lifecycle
management

focus on more strategic tasks and improve accuracy
and consistency.

Reduce interruptions to core business services by asmuch as 70%, and better address customer issues
quickly by having an accurate CMDB and access to
up-to-date details about devices.
Low-code / no-code solution
Make alterations without needing highly specialized
development abilities. Lower your total expenditurewith a solution that suits your present requirements.
Omni-channel engagement
Enable employees to quickly access the resources
they need to do their job, improving customer andemployee NPS and xSAT scores.

Extend Service Management Across the Organization | SOLUTION BRIEF

3

About Ivanti
Ivanti elevates and secures Everywhere Work sothat people and organizations can thrive. We maketechnology work for people, not the other way around.
Today’s employees use a wide range of corporate andpersonal devices to access IT applications and dataover multiple networks to stay productive, whereverand however they work. Ivanti is the only technology
company that finds, manages and protects every IT
asset and endpoint in an organization. Over 40,000
customers, including 88 of the Fortune 100, havechosen Ivanti to help them deliver an excellent digital
employee experience and improve IT and security

Deliver a common service
management experience,
enterprise-wide
The ITSM Professional solution package provides thecomplete set of IT service and asset management
capabilities, plus support for critical line of businessand strategic workflows that include HR service
management; facilities service management; security
operations management; governance, risk andcompliance; and project and portfolio management.

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team productivity and efficiency. At Ivanti, we strive
to create an environment where all perspectives areheard, respected and valued and are committed to amore sustainable future for our customers, partners,
employees and the planet. For more information,
visit ivanti.com

For more information, or to contact Ivanti,
please visit ivanti.com