Stellar
Business English Program

Course Information

ステラービジネス英語コース
ー番ベーシックな事からハイレベルなビジネス英語まで網羅された、初級、中級、上級の3つのコースをご⽤意しています。
実際のビジネスシーンを再現したケーススタディを使って学ぶ、実践的な英語レッ
スンです。

プログラム内容
レッスン形式：プライベートレッスン (マンツーマン)
レッスン頻度： 1回 60分 / ⽉4回
最低契約期間：3ヶ⽉〜
オンラインレッスン：全国何処からでもご受講可能
カフェでの対⾯レッスン：講師と⽣徒の合意したカフェにてレッスンを実施
レッスン料⾦
⼊会⾦：10,000円(税込)
⽉額料⾦：19,800円(税込)
⽀払い⽅法：クレジットカード決済[⽉々払い]上記料⾦に含まれないもの：カフェレッスン時のドリンク料⾦ 及びテキスト料⾦
講師の交通費、およびドリンク代はレッスン料に含まれています。
無料体験
ご受講はこちらの無料体験応募フォームからお申込み下さい。
https://cafeeikaiwa.jp/Private_Lesson_Counseling.html

ステラービジネステキスト

初級・中級・上級コースの構成

Basic Course(初級）全12ケース：3か月コース(週1回受講の場合）
特長：英語における基本的なビジネスマナーの修得、就職活動に使える英語が豊富。自己紹介や他己紹介、電話でのアポ取りやクレーム対応を学びますIntermediate Course(中級）全12ケース：3か月コース
特長：グローバルビジネスの現状をワークショップ形式で学び、ビジネス分析の手法であるSWOTやBrainstormingを使って、提起された問題の分析結果を英語で発表します。自身で考え、アウトプットする機会が豊富です。

Advanced Course(上級）全20ケース：5か月コース
上級レベルの生徒様のご要望にお応えして、より実践的なケースをご用意。最も頻
繁に行われるビジネス会議だけにとどまらず、ビジネスにおける各種交渉も収録されています。

次ページ以降は教科書のケースサンプルです。
初級テキスト：ケース名「一般的なBiz儀礼：お客様を迎える」
中級テキスト：ケース名「統計やグラフを用いての発表」
上級テキスト：ケース名「新商品の国内販売拡大討議」

初級コース：ケースサンプル

Stellar Business English Program : Basic Course

1Social and Business
Customs
Case 2: Welcoming Customers

Vocabulary

Welcoming Customers

Instructions
A. Understand the meaning of the words and expressions.
B. Your instructor will provide example sentences using each word.
C. You will then make your own sentences by utilizing the words and expressions.

Words and Expressions
Purchasing representative: 購買担当者

Likewise: 同様に、こちらこそFigure out: 理解する、解決する

Right across from: ～のちょうど真向かいに

Delighted: 喜んでDemonstrate the whole ﬂow: 全体の流れを実演する

Assuming: ～であると仮定してIn person: (代理でなく)自分で、本人がExpress your gratitude: あなたの感謝の気持ちを表現する

See oﬀ / Send oﬀ: 見送る

See out: 玄関まで見送る、終わりまで見(届け)るShow you around: 見せて回る、案内する

Character: 役、登場人物、性格Diﬀerent order: 異なる順序

Rearrange: 再配置する、再編成する

Thanks to popularity: 人気のおかげでLook forward to: 楽しみにしている

Finalized: 完成させる、 終了させる

Build a better relationship: より良い関係を構築する

15
Chapter 1 : Social and Business Customs

Case 2

Welcoming Customers

The instructor will choose who reads the following premises and welcoming procedure.

Premises
You will be welcoming foreign guests, showing them around, and seeing them oﬀ.
And then you will learn from the example and demonstrate the whole ﬂow of welcoming customers.

Welcoming Procedure
Welcoming Guests••

Tell them “Thank you for coming” and show that you’re happy to welcome them.
If the guests have to wait, let them know how long they will have to wait.

Showing Them Around•If the guests had to wait, tell them “Thank you for waiting.”•

If you’ve only communicated with them by email or over the phone (For example; customers from overseas), let them know you’re delighted to meet them in person.

Seeing Them Oﬀ•

Again, express your gratitude for their visit. It would be good to tell them “I’ll see youout” when you are to see the customers oﬀ.

•

This situation is called a “send oﬀ”. When they’re leaving, tell them “have a safe ﬂight”
or “have a good day.”

16
Chapter 1 : Social and Business Customs

Practice

Welcoming Customers

Now Let’s practice welcoming guests! The instructor will choose who reads Work Alone.

1. Work Alone
Each of you will do the following on your own. Read the “Situation” and “Characters”,
and understand the details.

Situation
H Inc. produces and sells Japanese sake. Thanks to the popularity of Japanese food,sales are growing overseas.
Today, a purchasing representative from an American restaurant chain called K holding is to come to H Inc. Please welcome, show around, and send your guest oﬀ.

Characters
H inc. The person in charge: Kana
H inc. Kana’s boss: Taku
K holdings purchasing representative: Patrick

Welcome, show around, and show oﬀ are all in diﬀerent orders.
Rearrange them in the correct order.

17
Chapter 1 : Social and Business Customs

Practice

Welcoming Customers

2. Exercise
Now each of you, please choose the right words from the selection of sentences (Athrough F) and complete the dialogue by ﬁlling 1 through 6.

Welcoming Guests
Kana: 1. _______________________
Kana: 2. _______________________
Patrick: Thank you.

Show them around
Kana: 3. _______________________
Taku: 4. _______________________
Patrick: Likewise. I’m glad to ﬁnally meet you.

Seeing them oﬀ
Taku: 5. _______________________

Taku: 6. _______________________

18
Chapter 1 : Social and Business Customs

Practice

Welcoming Customers

Selections of Sentences
A: Thank you again for coming today. I’ll see you out, so please follow me.
B: It’s a great pleasure to ﬁnally meet you in person.
C: Welcome to H inc. We’ve been looking forward to your visit.
D: I’ll see you oﬀ here. Please have a safe ﬂight back to San Francisco.
E: Thank you for waiting. Let me take you to the conference room.
Please follow me.
F: I’ll let Taku know that you’re here. He will be with you shortly. Could you
please have a seat and wait for a moment?

3. Pair Work•

Get in groups of two.

•

Discuss and correct the rearranged sentences.

•

Decide with your partner to become either the welcomer or the guest, role play theﬁnalized dialogue.

19
Chapter 1 : Social and Business Customs

Workshop

Welcoming Customers

Explain to your customer the directions to your oﬃce

One more exercise!
Once again, the instructor will assign someone to read the workshop process.
•The phone rings, and the guests say they are lost and can’t ﬁgure out how to getto the oﬃce.

•

Using the map, guide your guests by asking them which building they can see andwhich street they are on.

King’s Road
Library

3

Park

Station

Cafe

Bank

Queen’s Road

FlowerShop

Apple Street

Hospital

2
Drag
Store
Central Street

Queen’s Road

1

Oxford Street

Book
Store

Post
Oﬃce
King’s Road

Your Company

20
Chapter 1 : Social and Business Customs

SchoolRole Play

Welcoming Customers

Dialogue
Please get in pairs and role play the following Dialogue. Assuming the guest got lost at location #2.

Guest:

Sorry I think I’m lost.

Welcomer:

What can you see from your location? Also tell me the road you’re on.

Guest:

I can see a park on my left, I’m on Apple Street.

Welcomer:Ok, Go straight on Apple street with the park on your left.
There should be a ﬂower shop on the next block. Can you see it?

Guest:

Yes, I can see it.

Welcomer:Great! Our oﬃce is right across the street from that ﬂower shop.

Guest:

Okay, thank you. I’ll be there in ﬁve minutes.

Practice
Let’s make a paragraph to explain directions to your customer.

Process•

Remain in the same pair.

•

One person is the guest and the other person is the welcomer.

•

The guest will choose one of the locations marked 1, 2, and 3 on the map.

•

The guest will tell the welcomer that you are lost.

•

The welcomer will ask questions about what you can see from your location
and what street you are on and tell the guests the way to get to the oﬃce.

•

One person from each group will present their dialogue about giving directions to the
instructor.

21
Chapter 1 : Social and Business Customs

Feedback & Correction

Welcoming Customers

The instructor will give you feedback on pronunciation, and use of grammar and phrasing.

22
Chapter 1 : Social and Business Customs

Homework

Welcoming Customers

1. Key Vocabulary Review
Take the following actions prior to the next session.
A. Understand the meaning of the words and expressions.
B. Make your own sentences by utilizing the words and expressions.

Purchasing representative: 購買担当者

Likewise: 同様に、こちらこそFigure out: 理解する、解決する

Right across from: ～のちょうど真向かいに

Delighted: 喜んでDemonstrate the whole flow

: 全体の流れを実演する

Assuming: ～であると仮定してIn person: (代理でなく)自分で、本人がExpress your gratitude: あなたの感謝の気持ちを表現する

See off / Send off: 見送る

See out: 玄関まで見送る、終わりまで見(届け)るShow you around: 見せて回る、案内する

Character: 役、登場人物、性格

Different order: 異なる順序

Rearrange: 再配置する、再編成する

Thanks to popularity: 人気のおかげでLook forward to: 楽しみにしている

Finalized: 完成させる、 終了させる

Build a better relationship: より良い関係を構築する

2. Make sure to come prepared for the next case.
How to prepare:•••

Understand all the vocabulary
Check the topic for the case.
Understand the case.

23
Chapter 1 : Social and Business Customs

PracticeFeedback Appendix
Japanese& Correction Setting
StellarPlanning
Your
Business
AnnualEmployee
EnglishBusiness:Social
Basic
Schedule
CourseEvents
一般的なビジネス儀礼
Case 2 : お客様を迎える
Premises
外国人のお客様をお迎えし、ご案内、そして最後にお見送りをする。
来客対応の一連の流れができるように例から学び実践していただきます。
Welcoming Procedure＜お迎えする＞・「ようこそお越しくださいました」と伝え、お客様を歓迎する姿勢を伝えましょう。
・お客様をお待たせする場合は、どれくらいお待ちいただくかを伝えるようにしましょう。
＜ご案内する＞・お客様にお待ちいただいた際には、お待たせいたしましたと一言を添える。
・海外のお客様など、
電話やメールでのやりとりのみで会うことができなかった方の場合、直接会えたことについて喜んでいることを伝えましょう。
＜お見送りする＞
・最後に改めて訪問のお礼を伝えると良いでしょう。
「お出口までご案内します」
はI’ll see you out と表現します。
・最後に見送る状況では send off という表現が使われます。
別れ際には、
have a safe flightや have a good day などの言葉を添えると良いでしょう。
Practice＜状況＞
日本酒を製造、販売するH社は海外での日本食ブームにより、海外での販売を伸ばしています。
今日はアメリカのレスト
ランチェーンK社の購買担当者が視察のためH社に来社します。
お客様のお迎えとご案内をし、最後にお見送りをしてください。
＜登場人物＞
H社 担当者：Kana
H社 担当部長(Kanaの上司)：Taku
K社 購買担当者：Patrick
お迎え、
ご案内、
お見送りの各状況で使われるセンテンスがバラバラになっていますので、正しい順番に並び替えてください。
正解： 1. C / 2.E / 3.F / 4.B / 5.A / 6.D
Practice
Workshop (Explain to your customer the directions to your office)•

お客様から電話がかかってきて、オフィスの場所が分からないと問い合わせがありました。

•

地図を参考に、お客様の場所から何の施設が見えるか、
どのストリートに居るかを確認して、オフィスへの行き方を案内してください。
95

中級コース：ケースサンプル

Stellar Business English Program : Intermediate Course

3

A Method of Presentation
Case 1: Describing Tables and Charts

Vocabulary

Describing Tables and Charts

Instructions
A. Understand the meaning of the words and expressions.
B. Your instructor will provide example sentences using each word.
C. You will then make your own sentences by utilizing the words and expressions.

Words and Expressions
Table

:表

Drastically: 徹底的に、思い切ってLine graph: 折れ線グラフ

Dramatically: 劇的に

Vertical bar chart: (縦)棒グラフ

Sharply: 鋭く、急に

Horizontal bar chart: 水平棒グラフ

Rapidly: 素早く、敏速に

Vertical axis, Y-axis: 縦軸

Steadily: 着実に

Horizontal axis, X-axis: 横軸

Gradually: 徐々に

Pie chart: 円グラフConstantly: 絶えず、しょっちゅう

Doughnut chart: ドーナツ状の円グラフ Flattened: 平坦になるSolid line

: 実線

Pick up: 上昇する、拾い上げる

Dotted line

: 点線

Year after year

: 年々の

Bold line: 太線

Of note: 記録するに値いする

Thin line

: 細線

Annum

:年

Growth rate

: 成長率

Sluggish: 不調、低迷

Year to year

: 年度毎のSlow down: 減速する

Thereafter: それ以来37
Chapter 3 : Method of Presentation

Case 1

Describing Tables and Charts

The instructor will choose who reads the following premises.

Premises
You will learn how to explain tables and charts which are used frequently inpresentations. You will also learn the vocabulary and phrases used for explaining
various kinds of charts and tables and present to class.

Example - How to Explain Tables and Charts
The instructor will show an example of how to explain a table below.
After that you will have a turn to explain the table.

A. Explaining a Table
S Corp Sales Growth Rate (% per annum)Country

2017

2018

2019

Japan

1.5

1.7

1.9

China

3.1

3.3

3.0

Australia

1.5

2.5

3.3

• Introduce key points of the table
This table shows year to year S Corp sales growth rate by country.

•

Things to be focused and explained in detail.

1) First thing to mention is that Japan has had a steady increase in growth rate
for the last three years.
2) While the growth in China has stayed around 3% year after year.
3) Also of note is that the growth rate in Australia has increased to 3.3% in 2019.

38
Chapter 3 : Method of Presentation

Case 1

Describing Tables and Charts

B. Explaining a Chart
The instructor will show an example of how to explain a chart below.
After that you will have a turn to explain the chart.

Year to Year Products Sales•

Introduce key points of the chart

This chart indicates the sales trend of products by year.

• Things to be focused and explained in detail.
1. The vertical axis is sales amount and the horizontal axis is year.
2. R1 sales have started to increase since 2018.
3. Advance has the largest sales volume yet growth rate has slowed down
since 2018.
4. Galaxy made a steep decline in 2018 and remains sluggish thereafter.

Your turnIn the same group each person will explain the S Corp Sales Growth andYear to Year Product sales chart in turns.

39
Chapter 3 : Method of Presentation

Practice

Describing Tables and Charts

Please explain the charts on your own.
1. Each person will choose a chart from below.
2. Fill in the template about your selected chart.
3. Please explain the chart you chose to all participants. You can skim through thetemplate while presenting.

Template
Introduce key points of the chart.
Things to be focused and explained in detail.
1.

2.

3.

4.

Chart 1The penetration rate for use of mobile phone
February 2019 : 85.1%

Feature phone users

Smart phone users

40
Chapter 3 : Method of Presentation

Jan 2019

Jul 2018

Non-mobile phone users

Oct 2018

Jan 2018

Apr 2018

Jul 2017

Oct 2017

Jan 2017

Apr 2017

Jul 2016

Oct 2016

Jan 2016

Apr 2016

Jul 2015

Oct 2015

Jan 2015

Apr 2015

Jul 2014

Oct 2014

Jan 2014

Apr 2014

Jul 2013

Oct 2013

Jan 2013

Apr 2013

Jul 2012

February 2019 : 11.3%

Oct 2012

90.0%
80.0%
70.0%
60.0%
50.0%
40.0%
30.0%
20.0%
10.0%
0.0%

Practice

Describing Tables and Charts

Chart 2Chart 341
Chapter 3 : Method of Presentation

Feedback & Correction

Describing Tables and Charts

The instructor will give you feedback on pronunciation, and use of grammar and phrasing.

42
Chapter 3 : Method of Presentation

Describing Tables and Charts

Homework

1. Key Vocabulary Review
Take the following actions prior to the next session.
A. Understand the meaning of the words and expressions.
B. Make your own sentences by utilizing the words and expressions.

Table

:表

Drastically: 徹底的に、思い切ってLine graph: 折れ線グラフ

Dramatically: 劇的に

Vertical bar chart: (縦)棒グラフ

Sharply: 鋭く、急に

Horizontal bar chart: 水平棒グラフ

Rapidly: 素早く、敏速に

Vertical axis, Y-axis: 縦軸

Steadily: 着実に

Horizontal axis, X-axis: 横軸

Gradually: 徐々に

Pie chart: 円グラフConstantly: 絶えず、しょっちゅう

Doughnut chart: ドーナツ状の円グラフ Flattened: 平坦になるSolid line

: 実線

Pick up: 上昇する、拾い上げる

Dotted line

: 点線

Year after year

: 年々の

Bold line: 太線

Of note: 記録するに値いする

Thin line

: 細線

Annum

:年

Growth rate

: 成長率

Sluggish: 不調、低迷

Year to year

: 年度毎のSlow down: 減速する

Thereafter: それ以来2. Make sure to come prepared for the next case.
How to prepare:•••

Understand all the vocabulary
Check the topic for the case.
Understand the case.

43
Chapter 3 : Method of Presentation

PracticeFeedback Appendix
Japanese& CorrectionStellar
Setting
Business
Planning
YourEnglish
AnnualEmployee: Intermediate
Business
SocialSchedule
CourseEvents
プレゼンテーションの手法
Case 1 :表やグラフを用いての発表
Premises
プレゼンテーションでよく使う表とグラフの説明を英語で行います。
様々なグラフの説明方法と使われる単語や表現を学び、実際に発表をします。
Example - How to Explain Tables and Charts
A．
表の説明
•

表題を説明する：
この表は、S社の年度ごと及び国ごとの販売の上昇率を示しています。

•

主要な説明すべき点:
1）
まず、
日本では過去3年間、成長率を着実に増加させているということです。
2）
一方、中国での成長は年々約3％にとどまっています。
3）
また、
オーストラリアでの成長率が2019年に3.3％に増加したことも注目に値します。

B．
グラフの説明
•表題を説明する：
このグラフは、年ごとの製品の販売傾向を示しています。

•

主要な説明すべき点:
1）
縦軸は売上高、横軸は年です。
2）
R1の売上は2018年以降増加し始めています。
3）
Advanceが最大の販売量ですが、成長率は2018年以降減速しています。
4）
Galaxyは2018年に急激な減少を示し、その後も低迷しています。

103

上級コース：ケースサンプル

DAILY PRACTICAL BUSINESS ENGLISH GUIDEStellar Business English Program

1

Business
Meeting
Expanding the Domestic
Sales of a New ProductVocabulary

Expanding the Domestic Sales of a New ProductInstructions
A. Understand the meaning of the words and expressions.
B. Your instructor will provide some example sentences using each word.
C. You will then make your own sentences by utilizing the words and expressions.

Words and Expressions
expanding the domestic sales of a new product :新商品の国内販売拡大
you will be presented with : 貴方に提示されます。
sales tactics : 販売手法/戦術

obstacle of sales : 販売の障害

the specifics and competitive differentiation :特長と競合との差別化
The time it takes to charge : 充電に掛かる時間

8target share : 目標占有率

trade in : 下取り

electric vehicle : 電気自動車

R&D department : 研究開発部

sure thing : 勿論ですby leveraging talking points : 話のポイントを利用して

creativity : 創造力

charging stations : 充電場所

characteristics : 特徴renting out : 貸出し
equivalent : 同等のrefrain from …. : ...をやめる
countermeasure : 対策

Chapter 1 : Business Meeting

Case Study

Expanding the Domestic Sales of a New ProductPremises
R Corp. is debating on how to expand the domestic sales of their new electric
car the “R1”. You will be presented with 2 sales tactics as conclusions. Pleasedebate/brainstorm ideas and come up with 2 solutions. (This is a casestudy. Please discuss creativity using your opinions).

Market Information Regarding the R1 Electric Vehicle.
1. The specifics and competitive differentiation:A) While fully charged, the R1 can travel 10% further than theother competitors.
B) The time it takes to charge is 5% less than its competitors.
C) The look is sporty, but is also has a family-friendly SUV style.
2. Target Segment: Age range from 20s-40s and families.
3. Price: 10% less than it’s competitors.
4. The target market share in equivalent with electric vehicles is 10-15%.

Main Goals
A) Advertising the key diﬀerences between the R1 model and the competitorsmodel is successful. Sales towards families increase and the R1’s market
share reaches 10%.
B) Because charging stations are not widely available yet, the company will
promote plug-in EVs so that customers are able to charge their vehicle at home.

Chapter 1 : Business Meeting9Dialogue

Expanding the Domestic Sales of a New Product

Process
Get in groups of 3 and role play a meeting. Choose the role of either
Tom, Steve, or Dean within the group.

Role Play:!

Tom - Chairperson
Steve - R&D
Dean - Marketing“

Tom : Let’s begin the meeting. Today we will discuss how to increase
domestic sales of the new electric car R1. First, can we get an
explanation on the speciﬁc features the R1 has to oﬀer fromthe R&D department?

ReasonSteve : Sure thing. I’ll explain the speciﬁcs of the R1 and thediﬀerences between its competitors. The R1 has the following
characteristics: First, a fully charged R1 can travel up to 10%
further than its competitors. Second, the time it takes tocharge is 5% less than our competitors. Finally, the look is
sporty and modern, but also has a family-friendly SUV style.

“

Dean : Our target customers are within the age range of 20s to 40s.
It is a sporty SUV, but there is a lot of room for luggage whichmakes it perfect for families. For the price, we are planning tosell the model at 10% less than our competitors. For target
market shares, we are aiming at 10 -15%.
Tom : With the introduction of the R1, do we have a new vehicle
campaign? What kind of advertisement are we going to go for?
One more thing, because electric cars are still on the rise, many
areas do not provide charging stations. What can we do toaddress this customer issue? I think we need to keep the
charging station concern in mind throughout the restof the discussion.

10

Chapter 1 : Business Meeting

Free Discussion

Expanding the Domestic Sales of a New Product

Process

Issues for Discussion

Practice within your group for 15 minutes byleveraging talking points prepared forrespective role.

A) Can the R1’s features attract new customers?
(10% more cruising distance, 5 % faster charging
system, sporty/SUV features).

Run the ﬁnal group discussion receiving coaching B) Can we eliminate the customer’s concerns?
and guidance from instructor. (15 minutes)(Lack of charging stations).

Talking Points
Tom (Chairperson)
1. Can I ﬁrst ask you about any issues that may arise that might prevent the increaseof sales? (Ask Dean)
2. Steve, can you please address the countermeasures in order to deal with any futureissues we might face? (Ask Steve)
3. What do you suggest we do in order to present a successful sales campaign? (Ask Dean)
4. Are there any other features that you think we should advertise? (Ask Dean)

Dean (Marketing)
1. Yes Tom, there are a couple of problems. One is the lack of charging stations and theother is that people are hesitating to buy, because they are expecting theprices to go down. (Tom’s Q1)
2. We should consider the trade-ins of gasoline cars that are at a relatively higher price,
and renting out vehicles for test driving. (Tom’s Q3)
3. We will be presenting other merits of electric cars.
They are smoother and quieter than the average vehicle.
They are better for the environment and you can refrain fromthe use of fossil fuel. (Tom’s Q4)

Steve (R&D)
1. Right Tom, let me address the charging battery issue. (Tom’s Q2)
There are two possible solutions that we can think of at this point in time.
Advice the customer to install a charging station at home. (Plug-in EVs)
Equip a navigation system in the car that shows the exact location of
charging stations on the map.

Chapter 1 : Business Meeting11

Feedback / Correction

Expanding the Domestic Sales of a New Product

Notes
Instructor's Comments:

How to Improve:

12

Chapter 1 : Business MeetingHomework Assignment Expanding the Domestic Sales of a New Product

Key Vocabulary
1. Recapping
Ask the following actions prior to the next session.
A. Understand the meaning of the words and expressions.
B. Make your own sentences by utilizing the words and expressions.
expanding the domestic sales of a new product :新商品の国内販売拡大
you will be presented with : 貴方に提示されます。
sales tactics : 販売手法/戦術

characteristics : 特徴sure thing : 勿論ですtarget share : 目標占有率

creativity : 創造力

by leveraging talking points :話のポイントを利用してelectric vehicle : 電気自動車

trade in : 下取り

the specifics and competitive differentiation :特長と競合との差別化
The time it takes to charge : 充電に掛かる時間
charging stations : 充電場所
R&D department : 研究開発部

obstacle of sales : 販売の障害
renting out : 貸出し
equivalent : 同等のrefrain from …. : ...をやめる
countermeasure : 対策

2. Preparation

Make sure to come prepared for the next case study including dialogue,
free discussion exercise and talking points.

How to prepare:
Understand all the vocabulary
Review the topic of the case study.
Practice reading the vocabulary dialogue out loud.
Understand the case study.
Understand the talking points.

Chapter 1 : Business Meeting13