24 Hours Support All Year RoundBTM SUPPORT SERVICEFor Travel Agencies

Ensuring Safety and Security ofInternational business Travelers together

CALL CENTRE

One-StopCrisis ManagementServiceCorporate Vision & Mission

24 Hours Support All Year RoundRescheduling & Issuing of International Air Tickets
Wouldn't it be great if purchasing of airline tickets enable your clients toreceive services such as overseas crisis management and support for
their regional office branches or companies expanding abroad?
Our 24-hour call centre can not only change your reservation and issue
airline ticket, but it can also provide services that overseas travel accident
insurances do not cover or do not cover sufficiently.
Please use this service to create a big difference from other companies in
the field of overseas business travel.

Growing Demand for Overseas Crisis Management
Safety management of business travelers (employees) is a mission forcompanies but it is often insufficient. Safety measures against terrorist
attacks, ethnic conflicts and natural disasters which are happening
frequently in recent years have become very important. Crisis measuresthat overseas business travelers requirements are diverse. It is commonfor both company and their overseas business travelers to desire
maximum service at the time of emergency without spending large amountof money. Especially for companies with many overseas business travelers,
this demand is expected to rise due to the obligation in ensuring safety.
From the viewpoint of TRM (Travel Risk Management), TASKAL will renew
the service concept of a travel agency that only process the conventional"ticketing service fee". There is not much difference in the service priceregardless of where you purchase an international ticket but in the future,
the place “where you purchase it” will be the key to compare that productor service.

We strongly believe that our service of “a call centre with
one-stop crisis management service only for travel companies”
will grow together with the usage of travel companies.

TASKAL RESOUCES SDN.BHD is BPO enterprises
exclusively for travel companies. We operate
services related to overseas business travel ticket
during non-business hours of travel companies
and we will even build backup systems for theirclients 24 hours support all year round.

Company Name:
TASKAL RESOURCES SDN. BHD.
Address:
100.02.043, 129 Offices, Block J, Jaya One.
No.72A, Jalan Universiti, 46200 Petaling Jaya,Selangor, Malaysia
Representatives:
Kabeta Tadayuki / Nakajima Shigeru
Capital:1,000,000 Ringgit
Business Nature:
Agent work and support during non-businesshours of travel companies supporting overseas
business travel (change of reservation andissue of airline ticket) and etc.

Details of BTM support service for travel companies
Function of TASKAL Call Centre
Check of booking record, change and reissue

Applicable to five GDS

We can make changes to airline
tickets and other tickets atcustomer’s travel destination.

New reservation and issue

One-Stop Crisis Management Service

We will issue airline tickets andother tickets according tocustomer’s requirement.

❶ On-Ground Immediate Response*Ticketing service is carried out by a travel agency.

❹ Supported by Crisis ManagementCompanies❷ Extensive Network over 100 Countries❸ Dedicated Communication Apps

*Separate fees are required depending on services.

We handle tickets not only
public fare but also private &company’s contracted fareAgency works related
to international
ticket business

Reporting after
every assignment

Available tonon-IATA
travel companies

Moreover “One-Stop Crisis Management Service”
ONE-STOP SOLUTION

On-Ground Immediate
Response “Kaketsuke”

Extensive Network
over 100 Countries
COMBINED MANAGEMENT BY Apps

Supported by Crisis
Management Companies

Details of One-Stop Crisis Management Service

1234

On-Ground
Immediate Response“Kaketsuke”

Extensive Network
over 100 Countries

Dedicated
Communication App

Supported by Crisis
Management Companies■
Responding to safety needs ofbusiness travellers.
■
Supported bylocal professional agents
who are familiar withthe environment.

■
Free access to chats, voice
and video calls at any time &anywhere at ease with theinternet environment.
■
Locate staff by GPS
from Japan to activate
prompt rescue.
■
Newsfeed ofsafety information on
domestic and overseas.

■
In case of terrorist attacks,
disasters or major accidents,
we deal with them based on
advice by safety
management specialists.
■
We deal with situations
which regular insurancecompanies and travel
agencies do not handle.

■
On top of communicationsuch as voice or video call,local staff rushes to the scene
to support.

Separate fees are required depending on services.

SOS Button
In times of emergency, press the SOS button
to reach our call centreProcedures of TASKAL
Case ❶Handling Service of Immediate Return

Need to return home immediately
Case ❷

On-Ground Immediate Response Service“Kaketsuke”

Ex: Heard of father’s critical condition and want to return to Japan in hurry.

Contact through Apps

Change and issuing flight ticket quickly

Ex: Diabetes recurred during overseas business travel. My insurance company
told pre-existing illness were excluded and didn’t do anything.

TASKAL searched for a hospital and I was hospitalized urgently. Relieved to get in touch with my company and family.

Trouble facing difficulties

Case ❸

Arrangement Service for Major Emergency

Terrorist Attacks or Disasters

Contact through Apps

Local staff rushes tothe scene to support

Ex: Terrorist Attack or disaster happened in a country. The staff of contractedclients knew the news and called their overseas business travel staff.
Would like to get in touch with him during lost of contact.

Contact through Apps

Respond accurately in Japanese

GPS with safety measures to monitor business travelers!

STANDARD PRICE(Commercial use)

Light Support Plan
Monthly Incoming Call Credit

Reservation ServiceIssue Service

Excess Incoming Call

New / Changed

Issued /flight

Reissued /flight/callMonthly Usage Fee

30

Included in usage fee̶̶

¥3,200¥120,000

20

Included in usage fee̶̶¥3,200¥80,000

10

Included in usage fee̶̶¥3,200¥56,000

We answer calls from a travel company and overseas business travelers and handle new reservation, change of reservation and other related tasks. In addition,
we also work on unrelated tasks at an actual cost.

Premium Support Plan
Monthly Incoming Call Credit

Reservation ServiceIssue ServiceExcess Incoming Call

Monthly Usage Fee

New / Changed

Issued /flight

Reissued /flight/call

120

Included in usage fee¥1,600¥1,600¥2,400¥520,00060

Included in usage fee¥2,400¥2,400¥3,200¥280,000

30

Included in usage fee¥2,400¥2,400¥4,000¥160,000

20

Included in usage fee¥2,400¥2,400¥4,000¥120,000

10Included in usage fee¥4,000¥4,000¥5,600¥68,000

We answer calls from travel company and overseas business travelers and handle new reservation, change of reservation, issue ticket, change of ticket (ex: re-issue) and other related tasks. In addition,
we also work on unrelated tasks at an actual cost.

Limited Support Plan
Monthly Incoming Call Credit

Reservation ServiceIssue Service

Excess Incoming Call

Monthly Usage Fee

New / Changed

Issued /flight

Reissued /flight/call

20

Included in usage fee¥2,400¥4,000¥3,200¥120,000

10Included in usage fee¥2,400¥4,000¥3,200¥80,000

5

Included in usage fee¥5,600¥8,000¥5,600¥24,000

We answer calls from travel company and handle new reservation, change of reservation, issue ticket, change of ticket (ex: re-issue) and other related tasks. In addition,
we also work on unrelated tasks at an actual cost.

Wholesaler Limited Support Plan
Monthly Incoming Call Credit

Reservation ServiceIssue Service

Excess Incoming Call

Monthly Usage Fee

New / Changed

Issued /flight

Reissued /flight/call

20

Included in usage fee¥1,600¥3,200¥1,600¥48,000

10

Included in usage fee¥2,000¥4,000¥2,000¥24,000

5

Included in usage fee¥3,200¥5,600¥2,000¥12,000

0

Included in usage fee¥3,200¥5,600¥5,600¥0We answer calls from travel company dealing with an identified wholesaler and handle new reservation, change of reservation, issue ticket, change of ticket (ex: re-issue) and other related tasks.

Overseas Dispatching Plan and Features
Overseas Experience We cultivate human resources capable of recognizing the differences across borders as opportunities rather than barriers .
They will think from an overseas perspective and suggest plans. This will be profitable to your company.

Cost Reduction

TASKAL RESOURCES SDN.BHD company bears labour costs of the despatched depend on the position personnel. Realize large cost down due to offset against
the monthly basic fee. We do personal education and care during their stay.

Please inquire to us about the price of the overseas dispatching plan.
•Incoming Call = Communication (by call and audio call on APP), email.

Revised edition: Aug 2019

Overview of TASKAL Application
Reliable Security Measures

Monitor usage history of all employees

Prevent Leak of Confidential Information

Because it can check access date/time, message
contents and attachment, this can monitor employee’s
unauthorized use, private use and so on.

This will allow administrator to delete the datacontained in the employee’s Apps
and doesn’t leak the damage to the external.

Comparison Table of ApplicationsTASKAL

Other Business Chat Platforms

Chat◯

File Sending◯

Voice / Video Call◯

Group Management◯

Overseas Safety Support×Separated fees are required depending on services¥250~

Monthly Fee¥500 〜 ¥600

Application Name:

TASKAL

Overview:

A collective term for cloud-based systems that can be used through theapplication by mobile and web. This is a One-stop full support service foroverseas travelers to receive support at their destination from supportinggroups (call center, handled travel agency, resident local partner and crisis
management company)

Release Date:

2018

Supported Mobile Operating System:

iOS Version 8.0 or later, Android 4.1 or later (API version 16 or later)

Supported Web Operating System:

Google Chrome, Microsoft Edge, Mozilla Firefox, Safari, Opera (All latest Ver.)Type:

Private support communication, Voice・Video communication, Security Support

Available Languages:

Japanese, English