SUCCESS STORY
Lufthansa SystemsIndustry• Aerospace

Solution• OpenText™ Exceed™ TurboX

Lufthansa Systems enhances aviation
solutions with high-performance
remote access software
Leading airline IT provider leverages OpenText Exceed TurboX for
centralized administration, robust security and solution stability

Results
Delivered high availability
and stability to critical flightplanning solutions
Enabled centralized and robust
administration to streamline andsupport customer experience
Ensured strong security to protect
customers’ critical applications“We have a 24/7 technical help desk. WithOpenText Exceed TurboX, we can look into thesystem, share screens, as well as take oversessions to troubleshoot critical issues. We canbetter support our customers using session
sharing than we can by dealing with the problem
over telephone or email. Any customer issues
can quickly lead to costly flight delays. It is helping
us when we are helping our customers.”
Christian Baumbach

Senior Project Manager
Lufthansa Systems

Lufthansa Systems enhances aviation solutions with high-performance remote access software

Lufthansa Systems GmbH & Co. KG, a subsidiary of Lufthansa,
is one of the world’s leading providers of IT services in theairline industry. Based on long-term project experience, a deep
understanding of complex business processes and strong
technological know-how, the organization delivers innovative IT
products and services to more than 350 customers worldwide.
With growing demand for air travel, limited airspace capacity andever-increasing costs, optimizing flight operations is a critical priority
for airlines today. In response, Lufthansa Systems designed the Lido
portfolio of flight planning solutions, pilot solutions and data solutions
to help airlines improve operations. These products provide integrated
optimization in real time for flight dispatchers and crews, from flightplanning and execution to flight completion, while enhancing thesafety of every flight.
Recently, the organization needed to replace its client access system
for the roughly 4,000 users at 110 airlines who need to securely andreliably access the Lido applications. “We required the system tofunction securely and correctly from a technical point of view,”
said Christian Baumbach, Senior Project Manager at Lufthansa
Systems. “The focus was on operational stability—it had to workwith minimal downtime. We also needed the migration from theold system to be seamless, so that it would not impact users.”
Lufthansa Systems selected OpenText™ Exceed™ TurboX, a webbased, remote access software for UNIX®, Linux® and Windows®
desktops and applications. The solution provides a central location for
IT organizations to securely deploy applications running on a varietyof server platforms. Exceed TurboX is now being used internally at
Lufthansa Systems for employee access to different applications, aswell as providing web-based access for customers to log in to theLido solution portfolio, running both on-premises and in the cloud.
Baumbach commented on the deployment: “For our customers,
the OpenText Exceed TurboX implementation was seamless.
For them, it was not a big change—it is just in the background.
And that was our main goal.”
Exceed TurboX has delivered important benefits behind the scenes
at Lufthansa Systems, including robust security, solution stability
and valuable administrative abilities. For example, the solution’s
session sharing feature allows the Lufthansa Systems help desk
to directly interact with customer systems to quickly resolve any
technical issues. “We have a 24/7 technical help desk. WithOpenText Exceed TurboX, we can look into the system, sharescreens, as well as take over sessions to troubleshoot criticalissues. We can better support our customers using session
sharing than we can by dealing with the problem over telephoneor email. Any customer issues can quickly lead to costly flightdelays. It is helping us when we are helping our customers,”
explained Baumbach.
In addition, Exceed TurboX provides strong security on several
levels to protect the system from internal and external attacks.
Keeping core applications in a central data center ensures there isno unauthorized access and strong encryption is used for the data
traffic between the client browser and the Exceed TurboX webserver, as well as for the screen content stream between a nodeand the client. Baumbach confirmed the importance of security.
“Security is a big factor here. Our networks to our customers aresecured, but the application itself needs to be secure as well.
External intrusion is a real concern. More and more airlines are
keen to close the doors against external, non-authorized people
accessing the environment.”“Our relationship is totallydifferent with OpenText.
We have good cooperation,and OpenText is morethan willing to support
us in our business. Thatis very important to us.
As the sponsor of thisproject, I never heard
any complaints about theservice from OpenText. In
fact, the opposite was thecase. If ever there were anissue, it was reported backto me that the OpenText
support was excellent.”
Olivier Stolz

Senior Director, Operations and Services
Lufthansa Systems

Lufthansa Systems enhances aviation solutions with high-performance remote access software

Stability and resiliency are also critical elements to Lufthansa’s
remote access solution. Exceed TurboX can be configured as ahighly available solution, with all critical server components providing
failover capabilities. Lufthansa Systems deployed Exceed TurboX to
three global data centers, in Frankfurt, London and Dallas, to ensurehigh performance for users anywhere in the world and provide highavailability in case of a failure in one data center. This architecture
ensures customer cloud access to Lido is always available.
Moreover, the Exceed TurboX core engine is extremely stable.
“There are no issues and no complaints. The operations capability
is key in any component, from infrastructure layout to thefront-end user experience. It is of utmost importance for us
to have a totally stable environment without downtime. And
this has been fully achieved,” said Baumbach.

Additionally, the team at Lufthansa Systems counts the collaborative
OpenText relationship as an important benefit over its previoussolution. In the past, the company had no input or influence on
product features and development. Olivier Stolz, Senior Directorof Operations and Services at Lufthansa Systems, recalled
the challenges. “We have more than 100 airlines using Lido
flight solutions, and our application is vital to keeping airlines
operational. However, we had no control over the previous solution
at all. We were just a small customer from their perspective.”“Our relationship is totally different with OpenText. We have good
cooperation, and OpenText is more than willing to support us
in our business. That is very important to us. As the sponsor ofthis project, I never heard any complaints about the service fromOpenText. In fact, the opposite was the case. If ever there werean issue, it was reported back to me that the OpenText support
was excellent.”
lhsystems.com

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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