Event Log / Error Log for AW-UE50/40
Event Log and Error Log can be confirmed on WEB screen. (Setup → Maintenance → System log)

Event log / Error log switch

Event log / Error log display< Event Log >Event Log

NoteNo.
Date & TimeOperation time
Event code
Description

Up to 1000 events. The newest event log is No.1.
Date and Time that the event has occurred. Without time setting, bar is displayed.
Hour Meter that the error has occurred. (0h – 9999h)
Refer to the following table.
Refer to the following table.

< Error Log >Error Log

NoteNo.
Date & TimeOperation timeError code
Error description

Up to 32 errors. The newest event log is No.1.
Date and Time that the event has occurred. Without time setting, bar is displayed.
Hour Meter that the error has occurred. (0h – 9999h)
Refer to the following table.
Refer to the following table.

< Event Log table >EventCode
W0001
W0002

Event Description

Note<Power> System start.

Power was supplied and system started.

<Power> Power on.

“Power ON” button is pressed on WEB screen.

W0003
W0007
W0008<Power> Standby.

“Standby” button is pressed on WEB screen.

<Power> PoE+ (Hardware) is working.

POE+ power supply was OK. (Hardware detection)<Power> PoE+ (Software) is working.

POE+ power supply was OK. (Software detection)

W0009<Power> Change PoE+ (Hardware) is working.

DC -> PoE+ (Hardware Autentication)

W0010<Power> Change PoE+ (Software) is working.

DC -> PoE+ (Software Autentication)

W0011<Power> Change DC is working.

PoE+ (Hardware Autentication) -> DC

W0012<Power> Change DC is working.

PoE+ (Software Autentication) -> DC

W1003<Maintenance> Succeeded OSD Menu

Initialization of OSD menu (Maintenance -> Initialize) wasinitialization

successful.

W1005<Maintenance> Succeeded firmware update

Firmware update (Maintenance -> Product info) was

W1006<Maintenance> Failed firmware update

Firmware update (Maintenance -> Product info) failed.

W1007<Maintenance> Succeeded OSD menu and“Reset to the default (Except the network settings)” of WEB

successful.

WEB menu initialization

menu (Maintenance -> Default reset) was successful.

W1008<Maintenance> Reboot“Reboot” of WEB menu (Maintenance -> Default reset) was

W1009<Maintenance> Succeeded configuration dataexecuted.
Setting data upload (Maintenance -> Backup) was successful.

uploadW1013<Maintenance> Succeeded Scene All

Initialization of all Scenes succeeded.

initialization.

W1014<Maintenance> Succeeded Scene 1

Initialization of Scene 1 succeeded.

initialization.

W1015<Maintenance> Succeeded Scene 2

Initialization of Scene 2 succeeded.

initialization.

W1016<Maintenance> Succeeded Scene 3

Initialization of Scene 3 succeeded.

initialization.

W1017<Maintenance> Succeeded Scene Full Auto
initialization.

Initialization of Scene 4 succeeded.
Date and time has been set.
PC synchronization / NTP sever connection / Manual setting
Time synchronization succeeded

W1203<Date&Time> Date&Time exchanged

W1205
W1206
W1210

<NTP> NTP update succeeded<HTTPS> Self-signed Certificate Generated

Generating the Self-signed Certificate has been completed.

W1211<HTTPS> Self-signed Certificate Deleted

Deleting the Self-signed Certificate has been completed.

W1212<HTTPS> Certificate Signing Request<NTP> No response from the NTP server

Generated

The connection error with the NTP server.

Generating the Certificate Signing Request has beencompleted.
Installation of the CA Certificate has been completed.

W1213
W1214

<HTTPS> CA Certificate Installed

W1215<HTTPS> Previous CRT key Applied

W1216
W1217

<HTTPS> CRT key Generated

W1218<Genlock> Genlock failed

After detecting the genlock signal, the external locksucceeded.
After detecting the genlock signal, the external lock failed.

W1220
W1303

<Codec> General error occurred

Codec error occurred. (ex. JPEG freeze)<HTTPS> CA Certificate Deleted<Genlock> Genlock succeeded<Login> Remote camera controller connected[username] [IP address]

W1311<Stream> Mjpeg ch1 Play [username] [IPaddress]

W1312<Stream> Mjpeg ch2 Play [username] [IPaddress]

W1313<Stream> Mjpeg ch3 Play [username] [IPDeleting the CA Certificate has been completed.
The previous CRT key has been applied.
Generating the CRT key has been completed.

ROP connection and IP / account information
User information display who started mjpeg delivery
User information display who started mjpeg delivery
User information display who started mjpeg delivery

address]

W1314<Stream> Mjpeg ch1 Stop [username] [IPaddress]

W1315<Stream> Mjpeg ch2 Stop [username] [IPaddress]

W1316<Stream> Mjpeg ch3 Stop [username] [IPaddress]

W1317<Stream> H.264 ch1 Play [username] [IPaddress]

W1318<Stream> H.264 ch2 Play [username] [IPaddress]

W1319<Stream> H.264 ch3 Play [username] [IPaddress]

W1320<Stream> H.264 ch4 Play [username] [IPaddress]

W1321<Stream> H.264 ch1 Stop [username] [IPaddress]

W1322<Stream> H.264 ch2 Stop [username] [IPaddress]

W1323<Stream> H.264 ch3 Stop [username] [IPaddress]

W1324<Stream> H.264 ch4 Stop [username] [IPaddress]

W1325<Stream> H.265 ch1 Play [username] [IPaddress]

W1326<Stream> H.265 ch1 Stop [username] [IPaddress]

W1327<Stream> Reached the number of connections
limit [username] [IP address]

User information display who stopped mjpeg delivery
User information display who stopped mjpeg delivery
User information display who stopped mjpeg delivery
User information display who started H.264 delivery
User information display who started H.264 delivery
User information display who started H.264 delivery
User information display who started H.264 delivery
User information display who stopped H.264 delivery
User information display who stopped H.264 delivery
User information display who stopped H.264 delivery
User information display who stopped H.264 delivery
User information display who started H.265 delivery
User information display who stopped H.265 delivery
Maximum number of connections

W1328<Stream> Reached the processing limit

CPU load upper limit

W1329<Stream> reached the bandwidth limit

Bandwidth upper limit

W1331<Contorol> lock remote control [username] [IPLockout start and IP/account information

address]

W1332<Control> Unlock remote control [username] [IPaddress]

W1341<Stream> H.265 ch2 Play. [User’s name][IPaddress]

W1342<Stream> H.265 ch2 Stop. [User’s name][IPaddress]

W1345<Stream> High bandwidth NDI Add Client.
[Number of Client]

W1346<Stream> High bandwidth NDI Decrease.
[Number of Client]

Lockout release and IP/account information
H265 distribution start and IP/account information.
H265 distribution stop and IP/account information.
High bandwidth NDI Client Additional information display.
High bandwidth NDI Client Delete information display.

W1347<Stream> USB Mjpeg Play.

UVC(MJPG) distribution start

W1348<Stream> USB Mjpeg Stop.

UVC(MJPG) distribution stop

W1349

<Stream> USB YUV Play.

UVC(YUV) distribution start

W1350<Stream> USB YUV Stop.

UVC(YUV) distribution stop

W1351

<Stream> USB LPCM Play.

UVC(LPCM) distribution start

W1352<Stream> USB LPCM Stop.

UVC(LPCM) distribution stop< Error Log table >
Event
Code
0x00
0x03

Event Description

Note (Factor)

NormalNo Error・Motor Driver Error(PAN)

Motor related Error(Servo) →The PT is not running for some・Motor Driver Error(TILT)

reason.

0x04
0x05
0x06
0x07
0x17
0x24
0x25
0x290x30

Pan Sensor Error

Pan Sensor is abnormal

Tilt Sensor Error

Tilt Sensor is abnormalController RX Over run Error

RP(Remote Controller) sideController RX Framing Error

RP(Remote Controller) sideController RX Command Buffer Overflow

RP(Remote Controller) side
NET CPU life / death monitoring timeout(V10)0x31

Fan1 error

0x33
0x360x40
0x410x42

High Temp

PT. Initialize Error

Pan/Tilt origin search failed(Servo)

0x45
0x47
0x50

PoE+ Software auth. Timeout

PoE+ TimeOut Error

NET life-monitoring Error
Main Life-monitoring Error
CAM Life-monitoring Error
FPGA Life-monitoring Error

Low Temp
Temp Sensor Error
Lens Initialize Error

USB Streaming Error
・MR Level Error (PAN)・MR Level Error (TILT)

0x52

・MR Offset Error (PAN)・MR Offset Error (TILT)

0x53
0x540x55
0x560x570x58

Origin Offset Error
Angle MR Sensor Error
PT. Gear Error
Motor Disconnect Error
Gyro Error
・PT. Initialize Error (PAN)・PT. Initialize Error (TILT)BE CPU life / death monitoring timeout(V10)CAM CPU life / death monitoring timeout(V10)
Zynq Life and Life Monitoring Timeout
Fan Error(Lens side)
Ultra high temperature condition(Lens or Main)
Low temperature condition(Lens or Main)
Temperature sensor Error(Lens or Main)
Lens origin search failed(Lens)→Timeout Error.

It is necessary to check what the previous error occurred
UVC/UAC distribution Error
MR Level Error(Motor)
MR Offset Error(Motor)

It appears when the offset adjustment value of motor
FGMR at startup is abnorma
PT Error (Servo)
MR (Servo)
PT Error (Servo)
Motor Error(Servo)
Gyro Error(Servo)
Pan / Tilt origin search failed