Success story
Western Cape Government HealthIndustry• Public SectorSolutions• OpenText Content SuiteTMPartner Support• Datacentrix

Results
Efficient and effective compliancewith audit and accountability
Acquisition and retentionof intellectual property
Central scanning centre
for workflow processes
Strict security regarding document
access and modification

Western Cape Government Healthuses OpenText solutions for healthcare
enterprise information management
OpenText Content Suite helps to reduce paper and increase
collaboration amongst healthcare officials
The rollout of the OpenText Content Suite within the WesternCape Government Health program has brought substantial
benefits in moving toward a paperless environment andimproved clinical and non-clinical workflow processes.

Western Cape Government Health uses OpenText solutions for healthcare enterprise information management

The core function and responsibility of Western Cape Government
Health is to deliver comprehensive healthcare IT services tothe people of the province. The vision and mission is to provide
equitable access to quality health services to all within a balanced
and well-managed health system. The overarching values identified
by Western Cape Government Health are as follows: concern,
competence, accountability, integrity and responsiveness.

A paperless office vision

The team at Western Cape Government Health had a vision to reduceand ultimately remove the majority of physical documentation andpaper-based files (where appropriate) from their processes. Due tolegal requirements at this stage within the South African Government,
Western Cape Government Health needed to retain hardcopy documentation, specifically as far as the medico-legal process was concerned.
As such, the vision was to move from a paper to a paperless work
environment. This would enable Western Cape Government Health tomanage documents and information with increased efficiency andeffectiveness, which would improve service delivery.
Western Cape Government Health needed an Enterprise
Information Management (EIM) solution that:• Uses industry best practices to ensure thedepartment is on par with world EIM leaders;• Operates in accordance with the legislation and policyof the government and National Archives;• Establishes a common enterprise architecture for healthcare EIM;

• Establishes an Enterprise Profiling Business Modelthat would identify unique and common requirements
across all applications and processes; and• Improves services delivery in the six priority areas
outlined in the National Core Standards for Health.
Introducing a healthcare Enterprise Information
Management program

Western Cape Government Health engaged OpenText Partner, Datacentrix,
to implement a multi-faceted EIM program that is made up of several
key projects.
In 2009, the Western Cape Government Health program kicked off witha pilot project at the Forensic Pathology Services (FPS) Head Office.
This pilot aimed to use OpenText solutions to support key document
management processes and prove the benefits of implementing EIM
within a head office function. In addition, the pilot project aimed toautomate the overtimes claims processes using OpenText technology.
Following the successful pilot at FPS, which is now in full production, thenext phase was a project within the Oncology Unit at Tygerberg Central
Hospital, the largest tertiary hospital in the province and second largest
hospital in the country. The project aimed to create a framework for Electronic Patient Records. At the forefront, it included the ingestion of patient
paper records and its digitization in a scan centre. The electronic patient
records are then stored centrally and securely using OpenText Content
Suite with the necessary access controls and permissions setup. In
addition, the project aimed to ensure that doctors can easily and efficiently
access patient records for both patient care and research purposes using
relevant indexing metadata. A healthcare EIM foundation was laid and now
forms the basis of the rollout of OpenText technology to hospitals within theDepartment of Health as a whole.

Major cost savings
have been realizedwith respect to saving
paper, floor space
and time, and thequick retrieval ofrelevant information.

Western Cape Government Health uses OpenText solutions for healthcare enterprise information management

As a full implementation of EIM, leveraging OpenText Content Suite
within the FPS, benefits were realized across the whole FPS enterprise.
A healthcare Enterprise Information Management solution was successfully rolled out to all 18 facilities to incorporate all FPS staff. This project
introduced the implementation of eForms and the integration of OpenText
solutions with their FPS Process System.
In 2011, a project was initiated to do a full EIM rollout at the new
Khayelitsha District Hospital. This project created the blueprint forrollout of the EIM solution to all hospitals within the province.
Tygerberg Central Hospital continued to build on the benefits from theOncology implementation and began rolling out the EIM solution to thewhole hospital. They began with a back scanning initiative to capture
over 27,000 patient records (over 1 million images) and are now working
towards enabling clinical services across the whole hospital.

The future is bright

The rollout of OpenText Content Suite within the Western Cape Government Health program has brought substantial benefits in moving towarda paperless environment and improved clinical and non-clinical workflow
processes. Major cost savings have been realized with respect to saving
paper, floor space, and time and the quick retrieval of relevant information,
which has lead to efficient and effective business processes, ultimately
enhancing service to the public.

Within Tygerberg Central Hospital, archived patient records are currently
stored on microfiche, but Western Cape Government Health is embarking
on a project to archive to the OpenText solution. This project will ensure
easier access to historical data as well as free considerable space byenabling the destruction of old physical records.
Western Cape Government Health will roll out the blueprint created for
Khayelitsha to other hospitals across the province and investigate theimplementation of Business Process Management to streamline andautomate all processes. Western Cape Government Health believes thatthe full implementation of EIM across the whole of the organization isessential to ensure the continued improvement of service delivery to all
the people of the province.

About Datacentrix

Datacentrix is one of South Africa’s leading empowered services-led
solution integrators. The company’s focus is the provision of infrastructure
and business solutions, including cloud computing, high-end storage
and security, outsourcing and other related IT services. Datacentrix
is one of the most highly skilled and certified business partners for anumber of leading international and local vendors. For more information,
visit: www.datacentrix.co.za

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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