SUCCESS STORY
Global bankIndustry• FinancialSolution• OpenText™ Contivo™

Service• OpenText Professional Services

Results
Eliminated outdated systems,
manual spreadsheets
Established secure, unified
financial network compliant withcurrent regulations
Achieved rapid, error-freedesigns for communication
between branches, personnel,
systems

Global bank digitally transforms
communications acrossworldwide locations
Financial institution increases accuracy, productivity,
collaboration with OpenText Contivo“I’ve had access to everythingthat other major vendors
have to offer, but I’ve neverseen anything like this.
OpenText Contivo provides
us the ability to manage
data in the most flexible andtailored manner to fit ourgrowing needs.”
Data architectGlobal bank digitally transforms communications across worldwide locations

Security and effective data management are imperative in the
Financial Services industry. Add to that the need for consistency
across thousands of locations around the world, and the result is
an extremely complex infrastructure.
For one of the world’s largest banks, the need for direct communication
between tellers and personal bankers with back end systems had
become critical. Its legacy records management systems werebeginning to outlive their usefulness, and newly enacted international
requirements necessitated a unified view of customer data creation toenable seamless collaboration between financial institutions. The time
had come to reevaluate the bank’s data management process.
After years of managing web services with spreadsheets, it became
apparent that the bank’s internal services and processes could not
keep up with the company’s continued growth. With ever-changing
global banking demands, reliability and reusability became theprimary IT needs for the organization. At the root of the problem
was the time and effort the bank invested in managing its services
designs through spreadsheets, which were inherently prone tohuman error and inefficient.
To solve its data management problems and meet internal as well as
external security and operational requirements, the worldwide banklooked to OpenText for advanced data modeling and mapping andprofessional services. OpenText Professional Services approached
the bank with a recommended strategy and assessment of the bank’s
current practices for designing web services. It then developeda recommended strategy centered on making improvements thatwould help the bank more rapidly create services so it could bringofferings to the market more quickly.

The bank selected OpenText semantic integration technology,
OpenText™ Contivo™. To ensure the implementation process
moved along seamlessly, the OpenText expert implementationteam provided hands on assistance from beginning to end. Uponcompletion of the implementation, OpenText provided user training,product integration training and solution development trainingclasses for the bank’s IT staff.
Through its collaboration with OpenText and deployment of Contivo,
the bank achieved rapid, error-free designs and implementations
for its communication between branches, tellers and back end
systems. Additionally, the uniformity of accessing their data
increased exponentially.
Contivo provided the flexibility to integrate any application withany data at any location, without the cost of manually reconcilingand validating inconsistent data exchanged between enterprisesystems. The software enabled architects, business analysts anddevelopers to leverage their work and knowledge stored in therepository, reducing duplicate efforts that are common in typicalintegration environments.

Contivo’s Interface Intuition further accelerated and simplified thedata conversion process for analysts and developers, eliminating
the need for laborious and complex hand-coding.

Global bank digitally transforms communications across worldwide locations

With intuitive data mapping, Contivo helped the bank automate
processes to conserve resources through “starter maps” from models
and transformation rules stored in the repository, and seamlessly
run with the bank’s existing middleware. Contivo’s Interface Intuition
further accelerated and simplified the data conversion process foranalysts and developers, eliminating the need for laborious andcomplex hand-coding.

Together, OpenText and the global banking company created a secure,unified financial network that minimizes the risk of human errors
and rids the company of manual spreadsheets. A data architect at
the global banking company summarized the main benefits that theOpenText solution provided them: “I’ve had access to everythingthat other major vendors have to offer, but I’ve never seen anything
like this. OpenText Contivo provides us the ability to manage datain the most flexible and tailored manner to fit our growing needs.”

About OpenText
OpenText, The Information Company,enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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