Success storyePCIndustry• Information TechnologySolutions• OpenText™ Intelligent Forms Automation
with TeleForm™

ePC delivers benefits to educationalcustomer with OpenText partnership
IT consultancy helps lower costs, reduce risk and improve efficiency
for its customers with LiquidOffice and TeleForm, part of the OpenText
Intelligent Forms Automation suite

Results
Increased solution value forcustomers with lower operating
costs and greater efficiency
Improved outcomes of packaged
solutions, e.g., examination paper
distribution and marking, clinical
trials and training evaluation
Developed strong partnership withOpenText delivering mutual benefits“To verify the data, Cambridge Assessment use OpenText TeleForm
to confirm each paper is accurate. Only unrecognized characters
are shown to the operator, with the majority of paper requiring zerohuman interaction. OpenText TeleForm is the ideal solution for thistype of application, as it is capable of handling the high volume ofdata exchange that Cambridge Assessment has.”
Alan Ingram

Technical DirectorePCePC delivers benefits to educational customer with OpenText partnershipePC is a market leading IT consultancy specializing in the developmentof bespoke workflow and data capture solutions. Founded in 2004, its
solutions are used by organizations such as Rentokil Initial, Cambridge
Assessment, Millennium and Copthorne Hotels Plc, and the Health andSafety Executive (HSE).
ePC helps these and many other organizations replace manual and repetitive tasks with solutions that deliver bottom line improvement withinprocesses such as capital expenditure (CapEx) request approval andexam paper capture and processing.
ePC holds ISO 9001: 2015 accreditation, Cyber Essentials certificationand is on the UK government’s G-Cloud 10 framework.
Building long-term partnerships with both software providers and clients
is key to ePC’s success, allowing them to build extensive knowledge ofspecific technologies and quickly design, develop, deploy and support
solutions to meet the demanding needs of its customers.
One of the key partnerships that ePC has nurtured over many years is withOpenText, providers of OpenText™ TeleForm™ and OpenText™ LiquidOffice™,part of the Intelligent Forms Automation Suite. ePC has been a TeleFormand LiquidOffice partner for many years and has extensive experience inthe automation of forms capture, including the recognition of handwriting.
Alan Ingram, technical director at ePC, explained the importance of its
partnership with OpenText, “Working with TeleForm and LiquidOfficeover many years, deploying solutions such as examination capture
and marking and clinical trials means that our customers can achieve
their goals, with some making annual savings in excess of £1 million.”

Customers such as Cambridge Assessment, part of the University ofCambridge in the United Kingdom, process more than five and a half
million examinations every year. ePC was engaged to create a web
portal to distribute personalized exam papers as downloadable PDFs tocenters around the globe. At the end of each exam, completed papers
are scanned and uploaded using ePC’s eScan web scanning solution,negating the need to handle large amounts of paper and ship it aroundthe world.
Ingram explained in more detail. “To extract and verify the data, Cambridge Assessment use the OpenText TeleForm product to confirm
that each paper is accurate. Only unrecognized characters are shown
to the operator, with the majority of papers requiring zero humaninteraction. OpenText TeleForm is the ideal solution for this typeof application, as it is capable of handling the high volume of dataexchange that Cambridge Assessment has. We used the TeleForm
Designer module to redesign exam papers to improve the processingof scanned images. The TeleForm Reader module is used for image
processing and TeleForm Verifier is utilized where the Reader cannot
automatically recognize what is written on the exam paper.”Each paper is identifiable by a candidate number and the session thecandidate attended, encoded into two-dimensional barcodes. Oncecandidates have completed the examination, papers are scanned immediately at the center with no physical paper sent to examiners. TeleForm
is used to check the images for quality and extract the raw data formarking. Scanned paper uploads run synchronously with scanning tominimize the time taken to return exam papers, contributing to the goalsof the solution to drive efficiencies, lower costs and reduce risk.

“Working with OpenText
TeleForm over many
years, deploying
solutions such as
examination processing
and marking, clinicalaudit and clinical trialsmeans our customers
can achieve their goals,
with some making
annual savings inexcess of £1 million.”
Alan Ingram

Technical DirectorePCePC delivers benefits to educational customer with OpenText partnership“We have looked at other options to TeleForm, but it remains our preferred product for such applications, contributing to the outcomes
our customers seek and also to our revenues. The relationship withOpenText has gone from strength to strength, and we are now OEM
partners for both TeleForm and LiquidOffice,” said Ingram.

About OpenText

OpenText, The Information Company,enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
Customer stories

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