Eco Mark Product Category No. 506“Confidential Document Processing Service
Version1.0”
Certification Criteria- Applicable ScopeServices that collect and process confidential documents disposed of by anoperator including a governmental agency, for the purpose of recycling as paper
stock.

Established:

January 1, 2018

Last revised

April 1, 2019

Expiration date:

December 31, 2029

Japan Environment Association
Eco Mark Office

NOTE: This document is a translation of the criteria written in Japanese. In the eventof dispute, the original document should be taken as authoritative.

506 V1 Criteria
Eco Mark Product Category No.506“Confidential Document Processing Service Version1.0” Certification Criteria
Japan Environment Association
Eco Mark Office
1. Purpose of Establishing Criteria
Omitted.
2. Applicable Scope
Services that collect and process confidential documents disposed of by an operator
including a governmental agency, for the purpose of recycling as paper stock.
[Examples of applicable services]· Confidential document processing service in which a service provider receives
confidential documents and cuts/shreds them.
· Direct dissolution treatment service in which a service provider collects confidential
documents and carries them to a paper manufacturer.
· Direct dissolution treatment service provided by a paper manufacturer
3. Terminology
Omitted.
4. Certification Criteria and Certification Procedure
4-1. Environmental Criteria and Certification Procedure
4-1-1 Resource Saving and Resource Recycling(1) Either A or B below shall be satisfied.
A. If the applicant recycles confidential documents as paper stock (paper
manufacturer, etc.), confidential documents shall be subjected to the dissolution
treatment as paper stock and neither incinerated nor disposed of as landfilled.
B. If the applicant has the cut/shredding process, or brings confidential documents topaper manufacturer to make the dissolution treatment as paper stock, the applicant
shall have an understanding of the process during which are recycled. The applicant
shall also confirm in writing including the following items a) and b) with an operator
that brings confidential documents (or cut/shredded confidential documents) as paper
stock.
a). Confidential documents (or cut/shredded confidential documents) shall be subjectedto the dissolution treatment as paper stock and neither incinerated nor disposed ofas landfilled.
b). Applicable environmental regulations shall be observed.
[Certification Procedure]
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506 V1 Criteria
Compliance with this item shall be indicated in the Attached Certificate. In
addition, a process of confidential documents and the explanatory document thatstates the processing method and the operator’s name shall be submitted.
For B, a document that includes the corresponding information of the specified
items (or its copy) shall be submitted.
(2) Equipment or a process capable of removing foreign matter that prevents therecycling of waste paper shall be in place (e.g., removal by a pulper, removal in thesorting process, etc.) so that the use of confidential document as paper stock ispossible in classified information erasure processing.
A foreign matter that is removed shall be recycled wherever possible. That whichcannot be recycled shall otherwise be treated appropriately according to the law. The
recycling rate of removed foreign matter (plastics/metals) shall be reported.
When subjected to cutting/shredding, confidential documents shall be cut/shredded aslarge as possible so that they can be easily recycled as paper stock, in as far as thatthe confidentiality can be maintained.
[Certification Procedure]
A description or pamphlet of the equipment or a process that removes foreign
matter shall be submitted. In addition, a document describing the recycling ofremoved foreign matter (plastics/metals) shall be submitted. Note that therecycling rate shall be calculated on the basis of actual records from the mostrecent year for the entire facilities.
When subjected to cutting/shredding, compliance with this item shall be indicatedin the Attached Certificate. In addition, as for the cutting/shredding step, theaverage size of the cut/shredded paper fragment shall be stated.
(3) Either A or B below shall be satisfied.
A. When the applicant provides a container for confidential documents, the applicable
item a) to c) below shall be satisfied.
a). For a dissolution treatment service as a classified information erasure processing,a provided container shall have a sealable structure, and be made of a material
that does not prevent recycling even if subjected to the dissolution treatment
together with the confidential documents. In the case of a paper container, thepercentage of waste paper pulp content shall be 90% or higher.
b). For a cutting/shredding service as a classified information erasure processing, aprovided container shall have a sealable structure, be made of a recyclable
material and can be used repeatedly. In the case of a paper container, thepercentage of waste paper pulp content shall be 90% or higher.
c). When the security of a container for confidential documents is enhanced by using
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a lockable box in an office, etc., the box shall be repeatedly usable.
B. When the applicant does not provide a container for confidential documents, theapplicable item d) or e) below shall be satisfied.
d). For a dissolution treatment service as a classified information erasure processing,
the applicant shall instruct those who dispose of the documents to use a container
made of a material that does not prevent recycling even if subjected to thedissolution treatment together with the confidential documents.
e). For a cutting/shredding service as a classified information erasure processing, heapplicant shall instruct those who dispose of the documents to use a container thatis made of a recyclable material or that can be used repeatedly.
[Certification Procedure]Compliance with this item shall be indicated in the Attached Certificate, andsubmit a photograph(s) of the container provided by them. If the applicant does notprovide a container, they shall submit an instruction document on an appropriate
container. If they provide a paper container, they shall report the percentage of
waste paper pulp content.
(4) The applicant shall issue a confidential document processing/recycling management
form to those who dispose of confidential documents to prove a proper treatment. In
addition, when the applicant collects confidential documents, they shall keep track of
the amount of collected confidential documents and report it to those who dispose of
the documents.
[Certification Procedure]
The applicant shall state in the attached certificate the conformance with this
item, the procedure for issuing the confidential document processing/recycling
management form, and the issuing operator’s name. In addition, the applicant
shall submit a sample of the confidential document processing/recycling
management form.
4-1-2 Prevention of Global Warming(5) If the applicant has a set course for transporting confidential documents or paper
stock, they shall take a measure to promote eco-friendly driving. Vehicles to be used
when transporting the confidential documents (excluding a case of bringing them in)shall be a box type so that loss of the confidential documents can be prevented.
Vehicles used to transport confidential documents or paper stock shall have measures
to promote eco-friendly driving. In addition, they shall enhance the efficiency of theirloading method, transport method, and transport route.
[Certification Procedure]Compliance with this item shall be indicated in the Attached Certificate, the3/10

506 V1 Criteria
photograph(s) of vehicle appearance shall be submitted. In addition, for promoting
eco-friendly driving, the applicant shall develop a manual (including a utilization of
the existing manual) and submit documents on the promotion method. The loading
method, transport method, and transport route shall be explained.
4-1-3 Restriction and Control of Hazardous Substances(6) Related environmental laws and regulations and pollution control agreement(hereinafter referred to as the “Environmental Laws, etc.”) must be followed withrespect to air pollution, water contamination, noise, offensive odor, and emission of
hazardous materials in the area where the facility to process confidential documents(or the applicant if not having a processing facility such as movable type or transport
process only) is located.
In addition, the state of compliance with the Environmental Laws, etc. for the last five
years from the date of application (whether there is any violation) must be reported. If
there is any violation, it is necessary that proper remedies and preventive measures
have been already taken, and the related Environmental Laws, etc. must thereafter befollowed appropriately.
[Certification Procedure]With respect to the compliance with the Environmental Laws, etc. in the area
where the plant performing the final manufacturing process is located, a certificate
issued by the representative of the business of manufacturing the applied productor the manager of the relevant plant (entry or attachment of the list of names of theEnvironmental Laws, etc.) must be submitted.
In addition, it is necessary to report whether there is any violation during the last
five years, including a violation subject to administrative punishment oradministrative guidance, and if there is, the following documents in a and b mustbe submitted:
a. With respect to the fact of violation, guidance documents from administrative
agencies (including order of correction and warning) and copies of written answers(including those reporting causes and results of correction) to such documents(making a series of progress clear);b. Following materials (copies of recording documents, and so on) concerning themanagement system for compliance with the Environmental Laws, etc. in 1)-5):
1) List of the Environmental Laws, etc. related to the area where the plant islocated;2) Implementation system (organizational chart with entry of roles, etc.);
3) Document stipulating retention of recording documents;
4) Recurrence prevention measures (future preventive measures);5) State of implementation based on recurrence prevention measures (result of
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checking of the state of compliance, including the result of onsite inspection).
4-1-4. Information provision to those who dispose of confidential documents andcommunication(7) The applicant shall provide those who dispose of confidential documents withinformation on the following a to d.
a. Areas from which they receive confidential documents, the method in which theconfidential documents are received, and the method in which the confidential
documents are processed.
b. The applicant shall provide a description on foreign matter that must not be mixed
in with confidential documents, by means of a figure(s), as a caution for disposal of
confidential documents. Note that foreign matter that must not be mixed in withconfidential documents shall be defined by an operator that implements classified
information erasure processing.
c. If those who dispose of confidential documents wish, they shall be able to witness theclassified information erasure processing.
d. After being processed, confidential documents shall be recycled as paper stock.
[Certification Procedure]Compliance with this item shall be indicated in the Attached Certificate. The
applicant shall also submit the corresponding documents with which they actuallyprovide information.
4-1-5. Environment management system(8) In order to carry out environmentally conscious business, the applicant shall have thesystem described in a to e listed below.
a. The applicant has defined an environmental policy.
b. The applicant has set an environmental goal and environmental program, and iscommitted to work toward achievement thereof.
c. The applicant has established a mechanism or system to improve the environmental
policy, environmental goal, and environmental program on a continuous basis.
d. The applicant has appointed an environmental control manager.
e. The applicant provides their employees with training on a. to e. listed above or
makes them well known to the employees.
[Certification Procedure]Compliance with this item shall be indicated in the Attached Certificate. The
applicant shall also submit the following a.-e.
a. Environmental policy.
b. Environmental goal and environmental program and those achievement.
c. Outline of the mechanism (PDCA) to continuously improve the environmental
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policy, environmental goal, and environmental program, as well as referencematerials describing the implementation system
d. Description on responsibilities of the environmental control manager and his/her
position (organizational chart, etc.)
e. Reference material describing the employee training and a method of making theinformation well known to the employees
In addition, for a. to e. above, if the applicant has already built an environmental
management system that conforms to the environmental management systemstandard (ISO14001, Eco Action 21, etc.) and acquired a third-party certificate,submission of a copy of said third-party certificate may replace certification of thisitem.

4-2. Quality Criteria and Certification Procedure(9) When carrying out the confidential document processing service, the applicant shalltake appropriate measures against information leakage. Specifically, they shall haveobtained certification for information security (the certification shall cover confidential
document processing service such as privacy mark, ISO27001, etc.) or shallappropriately manage confidential documents in accordance with the guidelines of anindustry group to which they belong. If they follow the guidelines of an industry group,
however, the applicant shall ensure traceability to the classified information erasureprocessing and confirm the appropriate management in conformance with theguidelines at least once a year.
[Certification Procedure]
If the applicant has obtained certification, they shall submit a copy of thecertificate. If they follow the guidelines of the industry group, they shall submit adescription ensuring the traceability to the classified information erasureprocessing and the document of conducting a confirmation of appropriate
management in conformance with the guidelines at least once a year.
(10) The applicant shall have disclosed the status of implementation of items listed inAppendix 1 “Security checklist” to those who dispose of confidential documents.
[Certification Procedure]Compliance with this item shall be indicated in the Attached Certificate. The
applicant shall also submit the Form 2 “Security checklist” and Appendix.

5. Considerations
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In providing services, it is desirable to consider the following, although they are notrequirements for certification. The conformance to the individual criteria item shall be
indicated in Attached Certificates.
(1) Confidential documents shall be subjected to processing that enables them to berecycled as paper (printing/information paper and sanitary paper).
(2) The applicant shall use vehicles that are as fuel-efficient/low-emission as possible.
(3) The applicant shall keep track of the amount of energy consumed in classified
information erasure processing.
(4) The applicant shall make efforts such as carbon offsetting, etc. that lead to a
reduction in emissions of greenhouse gas from their business activities.
(5) The applicant shall be able to provide consulting on an appropriate document
management method (appropriate document storage and reduction of using paper
resource).
6. Product Classification, Indication and Others(1) A product classification (application unit) shall be based on each operator who
provides a confidential document processing service to those who dispose of the
documents (the applicant shall be a service provider).
(2) For any service that falls under eco-friendly goods on which priority should be placed
in procurement in the Act on Promotion of Procurement of Eco-Friendly Goods andServices by the State and Other Entities (Act on Promoting Green Procurement), thestatus of conformance with eligibility requirements is published on the home page of
the Eco Mark Office.
(3) Should any accident such as leakage of confidential information, etc. happen in thecertified service, the applicant shall promptly report to the Eco Mark Office according
to the basic contract for the Eco Mark utilization, Article 14 and take corrective action.
(4) In principle, the applicant shall display the Eco Mark in advertising media (such as
pamphlets and websites) that introduce the certified service. In addition, the display
position and contents shall be submitted when applying for Eco Mark certification andits use.

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エコマーク認定サービス
12345678(Note for the indication)*When displaying the Eco Mark, the applicant shall clearly indicate that the service
itself has been certified.
*For indicating the logo, Eco Mark certification number (eight-digit number) or thename of the licensee using the logo shall be appeared.
* Such expression as “Eco Mark” can be used following the 2.(2) of the Guide to EcoMark Usage.
“#Eco Mark”, “www.ecomark.jp”, “Eco Mark Certificate”* In accordance with “Environmental Labeling Guidelines” of the Ministry of theEnvironment of Japan, etc., the environmental claims of certified products may be
indicated in association with Eco Mark.
(https://www.env.go.jp/policy/hozen/green/ecolabel/guideline/)* The Guide to Eco Mark Usage shall be followed for any cases not listed above.
(https://www.ecomark.jp/office/guideline/guide/)

January 1, 2018:

Established

April 1, 2019

Revised (Eco Mark Usage)

March 15, 2023

Extension of Expiration date

December 31, 2029

Expiration date

The Certification Criteria for the Product Category will be revised when necessary.

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Appendix 1 Security Checklist◆Processing process
Check off all processes to be performed by the applicant in the confidential document processing service.
□cut /shred□Movable type
□Fixed type□dissolution□Movable type
□Fixed type

□Sorting (Also including sorting as an option)□Transshipment□Transport□Temporary storage◆ Security Checklist
Security measures taken in the confidential document processing service are as follows;(Check the applicable items)
No.

Item

1

Basic Policy
Recommissioning

2

3

Employeetraining
Carrying out

4
Vehicle5

6Structure of theshredding/dissolu
tion facilities

Entry/exit limit
7

8

Attendance
Immediate
processing

9

10

11

Installation ofmonitoring
camerasHandling of
foreign matters

Description
The applicant has internally determined the basic policy forprocessing of confidential documents.
The applicant prohibits recommissioning to any vendor otherthan a predefined vendor (The predefined vendor here refers to a
vendor stated in the processing flow of the Certification Criteria
4-1-1. (1)).
The applicant has maintained an in-house system forpreservation of confidentiality, such as regularly holding a
training seminar for employees who handle confidential
documents.
Confidential documents are carried out in a sealed state.

Implemented
□Yes
□No
□Yes
□No

□Yes
□No

□Yes
□No
□No carry-out
process
The applicant uses a box-type vehicle for cargo to transport □Yes
confidential documents and controls entry and exit by locking, □No
etc.
□No transport
process
The processing facilities shall be such structured that it is □Yes
separated from outside, so that scattering or leak of confidential □No
documents and break-in by a third party can be prevented.
□No shredding/dissolution
facility
The applicant restricts entry into/exit from the processing □Yes
facilities and prohibits entry of a third party that is not □Noauthorized to enter or exit.
□No processing
facility
The applicant can attend to check processing status by visual □Yes
inspection or by means of a monitor.
□No
In principle, the applicant processes confidential documents on
the day when they are collected. If the applicant cannot process□Yes
the confidential documents on the day, the applicant temporarily□Nostores them in facilities that have a structure isolated fromoutside.
The applicant has installed within the processing facilities □Yes
monitoring cameras capable of checking the work status and □Noidentifying people.
□No processing
facility
The applicant properly disposes of any foreign matters in□Yesaccordance with legal restraints.
□No□No disposal offoreign matters9/10

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12
13

Destination ofrecycled
documents
Completion
certificate

The applicant has explained to those who dispose of confidential
documents that they are recycled as paper stock after being
processed.
The applicant issues a confidential processing/recycling control
form.

The applicant has published information on implementation of
the items described above.
-> A corresponding part of any publication media (website,
leaflet, etc.) shall be attached.

10/10□Yes: Publication media (
□No

□Yes
□No
□Yes
□No
)