Multi Factor Authentication (MFA)
Setup Guide
November 2022

2What is Multi-Factor Authentication (MFA)?
Multi-Factor Authentication (MFA) is an additional method of verification to your password enabling you to access
Lloyd’s applications.

As the name suggests, Multi-Factor Authentication (MFA) requires two or more items to verify auser’s identity and enable access to Lloyd’s Applications. As well as your username andpassword, you will now be using the Microsoft Authenticator app to generate a random passcode.

Username & password

Authentication code via app+Access=1. Download and install the Authenticator app
Install the latest version of the Microsoft Authenticator app, based on your mobile operating system:•Android. On your Android device, go to Google Play to download and install theMicrosoft Authenticator app.
Scan the QR code with your mobile phone to take you directly to the app
download link•

Apple iOS. On your Apple iOS device, go to the App Store to download andinstall the Microsoft Authenticator app.
Scan the QR code with your mobile phone to take you directly to the app
download link.

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2. MFA Enrolment•

Open your Internet Browser and visit the site of the Lloyd’s
Application you wish to access•Enter your registered username followed by selecting ‘Next’.

•Enter your password and select ‘Next’•

At this stage you will be presented with a QR code to enrol you
into the MFA process.

•Open the Microsoft Authenticator app and select ‘Add Account’.
(note: if you are already using the Authenticator for anotheraccount please tap the + icon in the top right of the screen)•Select the account type ‘Other’•This will then create a Lloyd’s account entry into the Microsoft Authenticator app.

•Tap onto this to reveal a One-time password code (exampleof a code →)•Then enter that code into the space provided and select the bluebutton•

You’ll then be presented with a recovery code which
you will need to take a note of and store somewheresecure. If in the event of your device being lost,
stolen or upgraded you can use this code to log in as
an alternative to the Authenticator app.

•Tick the box to confirm you have safely recorded thiscode. You will then be taken to the Lloyd’s application you are accessing.

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3. Standard Login•

Now you have enrolled with MFA, the steps below are the method to use going
forward when accessing Lloyds Applications.

•

Open your Internet Browser and visit the site of the Lloyd’s Application you wish toaccess•Enter your registered username followed by selecting ‘Next’.

•Enter your password and select ‘Next’•

You will now be prompted to enter the 6 digit-code toauthenticate you. Open up the Microsoft Authenticator
app and select the Lloyd’s account listed to reveal therolling counter.

•Enter the current 6-digit code

•Then select the blue next arrow.

(Note: If you have lost your device, or have a problem withyour current device you can select the Use the recovery
code open to enter one of your remembered recovery codes
which were generated during the MFA enrolment steps)•Then select the blue next arrow.

•You will be then taken to the application.

4. Re-name your Authenticator Connection (Optional)
Lloyd’s recommend you re-name the saved account stored in the Authenticator app so that it can be easily identified
if you are using multiple accounts. To do this please follow the below steps:••••

Open the Authenticator app and tap onto the Lloyd’s account.
Tap onto the cog icon in the top right of the screen
Tap onto the pen icon next to the current Account Name
Please rename the connection to LloydsApps.

If you are also a user of Secure Share, MDC and SharePoint online, we recommend you additionally rename thataccount entry to LloydsServices

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5. Using a hard token to authenticate (Optional)
If you do wish to use an alternative to Microsoft Authenticator, Lloyd’s can recommend YubiKey as a brand which
has been tested successfully to access Lloyd’s applications. There are also other brands which are available andcan be found here. Please note: Lloyd’s are not responsible for the procurement of hardware tokens.
Register a Hard Token for MFA

Once this has been completed, please proceed with the following steps:•

Open your Internet Browser and visit the site of the Lloyd’sApplication you wish to access•Enter your registered username followed by selecting ‘Next’.

•Enter your password and select ‘Next’•

You will now be presented with two options. Select the option‘Security Key’•

You will then be taken to a second screen where you will be
asked to Add your security key as an additional
authentication factor.

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Depending on the type of token you are using you will need toinsert the hard token into the usb port of the device you areusing. Then select ‘Use Security key’.

•You will then be prompted to create a pin number for thesecurity key. (Please note: you will only need to do this once)•You should then be prompted to touch your security key (modeldependant)•Once your token has been detected you will be asked to nameyour key.

•Click Continue and copy the recovery code to a safe location.

•You have now successfully registered.

6. Logging in with hard token•Now you have enrolled, the steps below are the method to use
going forward when accessing Lloyds Applications.

•Open your Internet Browser and visit the site of the Lloyd’s
Application you wish to access••Enter your registered username followed by selecting ‘Next’.
Enter your password and select ‘Next’•Select ‘Use Security key’ (ensure the key is plugged into yourdevice)•Enter the pin you set during the registration process, and you
will then be logged into the application.