LIMITED WARRANTY FOR VIVE ENTERPRISE ADVANTAGE
Australia
PLEASE READ THIS LIMITED WARRANTY CAREFULLY TO UNDERSTAND YOUR RIGHTSAND OBLIGATIONS. THIS LIMITED WARRANTY CONTAINS A MANDATORY ARBITRATION
CLAUSE WITH A CLASS ACTION WAIVER.
BY USING YOUR HTC PRODUCT OR ACCESSORY, YOU AGREE TO THE LIMITEDWARRANTY, INCLUDING THE MANDATORY ARBITRATION CLAUSE AND CLASS ACTION
WAIVER BELOW.
OUR GOODS COME WITH GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE
AUSTRALIAN CONSUMER LAW. YOU ARE ENTITLED TO A REPLACEMENT OR REFUND
FOR A MAJOR FAILURE AND FOR COMPENSATION FOR ANY OTHER LOSS OR DAMAGE.
YOU ARE ALSO ENTITLED TO HAVE THE GOODS REPAIRED OR REPLACED IF THE GOODS
FAIL TO BE OF ACCEPTABLE QUALITY AND THE FAILURE DOES NOT AMOUNT TO A
MAJOR FAILURE.
THE BENEFITS OF THIS WARRANTY ARE IN ADDITION TO ANY OTHER RIGHTS AND
REMEDIES OF THE CONSUMER UNDER A LAW IN RELATION TO THE GOODS OR SERVICES
TO WHICH THE WARRANTY RELATESDEFINITIONS
The following definitions apply to this Limited Warranty for VIVE Enterprise Advantage (“Limited
Warranty”):
1. “Accessory” or “Accessories” means a secondary or auxiliary element included in the box with the"Covered Product" at the time of sale, and may include: headset cables, USB cables, DisplayPort
cables, micro-USB cables, and power adapters; provided that the component was manufactured by orfor HTC and can be identified by the “HTC” or “VIVE” trademark, trade name, or logo affixed to thecomponent as originally supplied.
2. “Covered Products” has the meaning set forth below in the section titled “What is Covered by thisLimited Warranty.”
3. “Normal Use Conditions” means common use that is in accordance with the user manual andinstructions provided with the Product(s) or Accessory(ies) or posted online.
4. “Product(s)” means the VIVE PRO head mounted display (“VIVE PRO Headset”; HTC VIVE head
mounted display excluded), VIVE PRO link control box (“VIVE PRO Link Box”) and the following
HTC VIVE and VIVE PRO virtual reality devices, each purchased from an authorized Retailer ordirectly from HTC: handheld controller (“Controller”), laser tracking station (“Base Station”), andauxiliary tracking device (“Tracker”); whether packaged separately or as part of a VIVE PRO or VIVE
kitted system.

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5. “Retailer” means a business that sells goods directly to commercial entities, including those with aphysical and/or online presence.
6. “Warranty Period” means twenty-four (24) months from the date you purchased the "Covered
Product(s)" from an authorized Retailer or directly from HTC, and you completed the Enterprise
Advantage program registration for those Covered Product(s) on VIVE Enterprise Platform website on
https://enterprise.vive.com/portal/. For those non-Covered Product(s) that you choose not to registerwith Enterprise Advantage pack, the warranty period keeps the same as your original purchase of that
product.
7. “You” or “Your” means the original purchaser and/or original business entity utilizing the Product.
WHAT IS COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty shall apply to one VIVE PRO Headset, one VIVE PRO Link Box, and up to four
additional Controller(s), Base Station(s) or Tracker(s) in any combination (whether sold separately, or as part ofa VIVE PRO or VIVE kitted system), along with accompanying Accessories, so long as each is registered toYour Enterprise Advantage pack, subject to HTC’s confirmation (the “Covered Products”).
All Eligible Products must be registered to your Advantage Pack within three (3) months of Eligible Productpurchase. You can not change, transfer, or remove Eligible Products once they have been registered to yourAdvantage Pack. This Limited Warranty supersedes and replaces any Limited Warranty found within theoriginal Product packaging for the Covered Products.
During the Warranty Period, HTC warrants that the Covered Products and Accessories will be free from defects
in material and workmanship if used under Normal Use Conditions in accordance with the user instruction
materials packaged with the Product or Accessory or posted on-line.
This Limited Warranty is given only to You, and may not be sold, assigned, transferred, or given in full or inpart to any subsequent purchaser or acquirer of the Covered Products and Accessories or any other person.
Consumer guarantees and statutory warranties may provide you with additional or different legal rights.
WHAT IS NOT COVERED BY THIS LIMITED WARRANTY?
This Limited Warranty does not apply other than to the Covered Product(s) and Accessories. It therefore does
not apply to any non-HTC equipment or any software whatsoever, whether developed by HTC or a third party,
even if intended or labelled as for use with the Product(s). Third party manufacturers, suppliers, or publishers
may provide warranties for their own products and You may contact them directly for service.
EVEN WITH RESPECT TO THE COVERED PRODUCT(S) OR ACCESSORIES, THIS LIMITEDWARRANTY SHALL NOT APPLY:
1. if a Product or Accessory serial number, date code, water indicator, or warranty seal (void label) has
been removed, erased, defaced, or altered, or is illegible;
2. to any deterioration of the cosmetic appearance of a Product or Accessory due to normal wear and tear;

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3. to consumable parts, such as Lanyard, Face cushion, Mounting kit, earphone hole cap, or protective
coatings that are reasonably expected to diminish over time, unless failure has occurred due to a
malfunction;
4. to malfunctions caused by the battery, if improperly installed by You or another person, if the seals of
the battery enclosure or the cells are broken or show evidence of tampering, or if used in equipment
other than that for which it has been specified;
5. to malfunctions caused by electrical surges or other electrical current problems that are not the fault of
the Product or Accessory;
6. to use not in accordance with the user manual or not under Normal Use Conditions;
7. to rough handling; use outdoors; exposure to liquids, dampness or extreme thermal or environmental
conditions or a rapid change in such conditions; corrosion; or oxidation;
8. to defects, conditions, or other issues caused by or resulting from unauthorized modifications orconnections or unauthorized opening, repair by use of unauthorized spare parts, or repair by an
unauthorized person or location;
9. to accidents, forces of nature, or other actions beyond the reasonable control of HTC (including but notlimited to deficiencies in consumable parts) unless the defect was caused directly by a malfunction;
10. to physical damage to the surface of a Product or Accessory, including but not limited to cracks or
scratches on the surfaces of the Product or Accessory, including any screen or lens;
11. to any computer or other product to which a Product or Accessory may connect. HTC does not warrant
that the operation of a Product or Accessory will be uninterrupted or error-free;
12. where the software loaded on a Product, including but not limited to the operating system and/or
firmware, needs to be upgraded, if such updates can be loaded by You;
13. to any Product in which the operating system and/or firmware has been altered, including any failed
attempts to alter the operating system, regardless of whether such modifications are authorized,
approved, or otherwise sanctioned by HTC;
14. to malfunctions caused by unplugging any cable from or otherwise powering off a Product, or yourcomputer during any firmware update; or
15. to malfunctions caused by the use of a Product or Accessory with or connection of a Product to anaccessory not approved or provided by HTC, or used in any way other than its intended use and wheresuch defect is not the fault of the Product itself. Use of non-HTC accessories may void this Limited
Warranty.
This Limited Warranty is valid and enforceable only in Australia where the Product(s) are intended to be sold.
A Covered Product or Accessory can only be returned to be repaired under this Limited Warranty in Australia.
Warranty service availability and response time may vary from country to country.

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Service availability may also be the subject of a consumer guarantee or statutory warranty in the case of
consumer sales.
HOW DO I OBTAIN WARRANTY SERVICE?
In the event of a perceived malfunction in a Covered Product or Accessory, You should take the following
actions:
1. Refer to the user manual and/or resources available at www.vive.com/support in order to identify andcorrect the problem. Please note that opening a Product or Accessory may cause damage that is
not covered under the Limited Warranty.
2. If the problem cannot be resolved by reference to the user manual and/or resources available atwww.vive.com, You should login to your enterprise account at https://enterprise.vive.com/portal forfurther instructions on contacting HTC customer care for assistance. Only HTC or a HTC authorized
service center should perform service on the Product or Accessory.
3. When You contact the Retailer or HTC, please be sure to have the following information available:
a. The model and serial number of the Product.
b. Your full address and contact information.
c. A copy of the original invoice, receipt or bill of sale for the purchase of the Product. You must
present a valid proof of purchase upon making any claims pursuant to this Limited Warranty.
Upon completion of these steps, HTC will provide You with instructions regarding how and when a Covered
Product or Accessory should be returned.
If You return a Product or Accessory during the Warranty Period and it satisfies the terms of this Limited
Warranty, HTC or its authorized agent will, at its sole discretion, repair or replace it. Repair or replacement may
involve the use of a functionally equivalent reconditioned Product or Accessory and/or parts. The Retailer or
HTC will return the repaired or replacement Product or Accessory to You in good working condition. Any
Product, Accessory, or parts or components thereof that are replaced under the terms of this Limited Warranty
become the property of HTC.
If HTC repairs or replaces a Product or Accessory, the repaired or replaced Product or Accessory shall continue
to be warranted for the remaining time of the original Warranty Period or for three (3) months from the date of
repair or replacement, whichever is longer.
Rather than ask You to return a Product or Accessory, HTC may instead elect to supply user-installable parts
directly to You to fulfill its Limited Warranty obligations. If requested by HTC, You in turn agree to return thereplaced parts at Your cost.
HTC reserves the right to restrict warranty service to the country where a Product or Accessory was intended tobe sold. HTC must be notified of a perceived malfunction during the applicable Warranty Period in order for
You to be eligible for any remedy under this Limited Warranty. Do not ship Your Product or Accessory directly
to HTC unless You are asked to do so when following the steps above. If You need to return a Product orAccessory for warranty service, the steps above must be followed.
DISCLAIMER AND LIMITATION OF OTHER WARRANTIES AND RIGHTS

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TO THE EXTENT PERMITTED BY LAW, THIS LIMITED WARRANTY AND THE REMEDIES SETFORTH ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND
CONDITIONS, INCLUDING IMPLIED WARRANTIES.
TO THE EXTENT LEGILSATION PROHIBITS THE EXCLUSION OF IMPLIED WARRANTIES OR
STATUTORY CONSUMER GUSRANTEES, HTC LIMITS ITS LIABILITY FOR A FAILURE TOCOMPLY WITH SUCH WARRANTY OR GUARANTEE TO ONE OR MORE OF THE FOLLOWING:THE
REPLACEMENT OF DEFECTIVE GOODS ORTHE SUPPLY OF EQUIVALENT GOODS; THE REPAIR
OF THE GOODS; PAYMENT OF THE COST OF REPLACING THE GOODS OR OF ACQUIRING
EQUIVALENT GOODS; PAYMENT OF THE COST OF HAVING THE GOODS REPAIRED.
LIMITATION OF LIABILITY
EXCEPT AS PROVIDED IN THIS WARRANTY AND TO THE MAXIMUM EXTENT PERMITTED BY
LAW, HTC SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL LOSSES ORDAMAGES OF ANY NATURE WHATSOEVER, INCLUDING BUT NOT LIMITED TO LOST PROFITSOR COMMERCIAL LOSS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, LOSSOF DATA, LOSS OF PRIVACY, OR LOSS OF CONFIDENTIALITY. NOTWITHSTANDING THE
FOREGOING AND EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE, THE ENTIRE
LIABILITY OF HTC AND ITS SUPPLIERS UNDER ANY PROVISION OF THIS LIMITED WARRANTYSHALL BE LIMITED TO THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THE PRODUCT.
THESE EXCLUSIONS APPLY EVEN IF HTC HAS BEEN ADVISED OF THE POSSIBILITY OF THESEDAMAGES. Some States do not allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to You.
AGREEMENT TO ARBITRATE DISPUTESPLEASE READ THE FOLLOWING SECTION CAREFULLY BECAUSE IT REQUIRES YOU TO
ARBITRATE CERTAIN DISPUTES AND CLAIMS WITH HTC AND LIMITS THE MANNER IN
WHICH YOU CAN SEEK RELIEF FROM HTC.
THE DISPUTE RESOLUTION PROCESS DESCRIBED BELOW IS SUBJECT TO ANY RIGHT YOU
MAY HAVE TO PURSUE A RIGHT OR REMEDY IN YOUR LOCAL JURISDUCTION IN RESPECT
OF AN ALLEGED BREACH OF CONSUMER PROTECTION LAWS.
Binding Arbitration. Except for disputes in which either party seeks to bring an individual action in small
claims court, and any claims in respect of which you are entitled to pursue a remedy before a court in respect ofa consumer transaction, you and HTC agree (a) to waive your and HTC’s respective rights to have any and all
disputes or claims arising from or related to this Limited Warranty or the sale, condition, use, or performance of
the Product (collectively, “Disputes”) resolved in a court, and (b) to waive your and HTC’s respective rights toa jury trial. Instead, you and HTC agree to arbitrate Disputes through binding arbitration (which is the referralof a Dispute to one or more persons charged with reviewing the Dispute and making a final and binding
determination to resolve it instead of having the Dispute decided by a judge or jury in court).
No Class Arbitrations, Class Actions or Representative Actions. You and HTC agree that any Disputearising out of or related to this Limited Warranty, is personal to you and HTC and that such Dispute will be
resolved solely through individual arbitration and will not be brought as a class arbitration, class action, or any
other type of representative proceeding. You and HTC agree that there will be no class arbitration or arbitrationin which an individual attempt to resolve a Dispute as a representative of another individual or group ofindividuals. Further, you and HTC agree that a Dispute cannot be brought as a class or other type ofPage 5 of 7

representative action, whether within or outside of arbitration, or on behalf of any other individual or group ofindividuals.
Notice; Informal Dispute Resolution. You and HTC agree that each party will notify the other party inwriting of any arbitrable or small claims Dispute not less than thirty (30) days of the date it arises, so that theparties can attempt in good faith to resolve the Dispute informally. Notice to HTC shall be sent to HTC
Arbitration Program Administrator, 308 Occidental Avenue, Suite 300, Seattle, WA 98104. Your notice must
include (a) your name, postal address, telephone number, the email address you use or used for your HTC
account or, if different or if you have no HTC account, an email address at which you can be contacted, (b) a
description in reasonable detail of the nature or basis of the Dispute, and (c) the specific relief that you areseeking. Our notice to you will be sent electronically to the email address you use or used for your HTC
account, where available, and will include (a) our name, postal address, telephone number and an email address
at which we can be contacted with respect to the Dispute, (b) a description in reasonable detail of the nature orbasis of the Dispute, and (c) the specific relief that we are seeking. If you and HTC cannot agree how to resolve
the Dispute within thirty (30) days after the date notice is received by the applicable party, then either you or
HTC may, as appropriate and in accordance with this Limited Warranty, commence an arbitration proceeding or,
to the extent specifically provided for above, file a claim in small claims court or pursue a remedy before a local
court in respect of a consumer transaction.
Process. Except for Disputes in which either party seeks to bring an individual action in small claims court orwhere a party seeks to pursue a remedy before a local court in respect of a consumer transaction, you and HTC
agree that any Dispute must be commenced or filed by you or HTC within one (1) year of the date the Disputearose, otherwise the underlying claim is permanently barred (which means that you and HTC will no longer
have the right to assert such claim regarding the Dispute). You and HTC agree that the arbitration shall be:where the Product was purchased in Australia, according to the Australian Disputes Centre (ADC) Rules for
Domestic Arbitration operating at the time the Dispute is referred to ADC except insofar as those rules
would be inconsistent with any part of this Limited Warranty, including without limitation the agreement toarbitrate. For claims of $5,000 or less, You may decide whether You would prefer to have the arbitration
decided based only on documents submitted to the arbitrator, or by a hearing in person or by phone. The
arbitration shall be held in Melbourne and the state courts located in Victoria, Australia, have exclusive
jurisdiction over any appeals and the enforcement of an arbitration award. You may also have the right tolitigate a Dispute in a small claims court located in your jurisdiction if the Dispute meets the requirements tobe heard in small claims court, and no attempt is made to exclude any right which you have in relation tocommencing court proceedings locally in respect of a consumer transaction;
Authority of Arbitrator. Subject to any provision to the contrary as set out (in the case of Australia) in theInternational Arbitration Act 1974 (Cth) and uniform State and Territory commercial arbitration acts, or (in thecase of New Zealand) in the Arbitration Act 1996 (NZ), the arbitrator will have the authority to grant any
remedy that would otherwise be available in court, provided that the arbitrator’s award may not exceed, in formor amount, the relief that a court in the same jurisdiction could order under the Limited Warranty; provided,
however, that the arbitrator does not have the authority to conduct a class arbitration or a representative action,
which is prohibited by this Limited Warranty. Notwithstanding the foregoing, any decisions concerning
arbitrability of a particular dispute, including but not limited to whether a class arbitration is permitted by thisLimited Warranty, shall be resolved by a proper court in the jurisdiction of the Dispute, rather than an arbitrator.
Any dispute concerning the enforceability of this agreement to arbitrate, or any part thereof, shall also be
resolved by a proper court in Victoria, Australia (in the case of Products purchased in Australia) or (in the caseof Products bought in New Zealand) Auckland, rather than an arbitrator.

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Rules of DADR bodies. The rules of to the Australian Disputes Centre (ADC) Rules for Domestic Arbitration(in Australia) and the Arbitration Protocol of the Arbitrators' and Mediators' Institute of New Zealand Inc (inNew Zealand) are available on their respective websites. By not opting out of this agreement to arbitrate as
specified below, you either (a) acknowledge and agree that you have read and understand the these rules, or (b)waive your opportunity to read these rules and any claim that the rules are unfair or should not apply for any
reason.
Applicability of Agreement to Arbitrate. IF THE PROHIBITION ON CLASS ARBITRATIONS SETFORTH ABOVE IS DEEMED TO BE UNENFORCEABLE, THEN THE AGREEMENT TO ARBITRATE
WILL NOT APPLY.
RIGHT TO OPT OUT: This agreement to arbitrate disputes will apply unless You notify HTC in writing
postmarked no later than 30 calendar days of purchasing the Product or Accessory that You reject theagreement to arbitrate. You must include in Your notice of opt-out (a) Your name and address; (b) thedate on which You purchased the Product or Accessory; (c) the Product model name; and (d) Serial
Number of the Product. These numbers can be found on the Product packaging and on the Product.
You must send Your written notice to HTC Arbitration Program Administrator, 308 Occidental Avenue,
Suite 300, Seattle, WA 98104. No other form of notice will be effective to opt out of this agreement toarbitrate. If You opt out of the agreement to arbitrate, the Limited Warranty will still apply to You.
GENERAL PROVISIONS
1. Waiver of Jury Trial: IF A DISPUTE BETWEEN YOU AND HTC PROCEEDS IN COURTRATHER THAN OR IN ADDITION TO IN ARBITRATION, YOU AND HTC
UNCONDITIONALLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION,PROCEEDING, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS LIMITEDWARRANTY.
2. Governing Law: Except as preempted by legislation, the law of the State of Victoria (in the case of
Products purchased in Australia), without reference to their respective choice of laws principles, shallgovern this Limited Warranty. Notwithstanding the foregoing, the laws of Your jurisdiction will apply
to any tort claims and/or any claims under any consumer protection statutes and, without limitation, may
entitle you to bring proceedings in your jurisdiction.
3. Severability: Except as specifically provided above, if any provision of this Limited Warranty is held
to be invalid or unenforceable, such invalidity or unenforceability shall not affect the enforceability of
the remainder of the Limited Warranty.

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