Agilent Leak Detector
Service ProgramsFix, upgrade, maintain, protect and learn

Agilent Leak Detector Service Programs

Table of Contents

Links to all sections▶ Introduction

Worldwide Services
Choose and Customize

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
2

Agilent Leak Detector Service Programs

Helium Leak Detector Repair,
Preventative Maintenance, Service
Plans and Application Support
Even the best equipment needs a tune up occasionally and Agilent has a service option
to meet your needs and budget. Application support and training are also available to help
increase productivity and ensure optimal leak detector operation. Whether you have a need forservice or help with proper fixturing, leak rate, or test methodology, we can help you.

Repair, exchange,and spare parts
Let Agilent’s factory-trained service
engineers repair and maintain yourleak detector using genuine factory
parts. Our service engineers will ensure
your leak detector is running properly
and has the most up-to-date software.
You can ship your leak detector to an
Agilent service center for repair, haveit repaired at your location or you canbuy parts to repair it yourself.

Service contracts
and agreements

Agilent service plans support HLD, VS, 959,
and legacy units

Protect your Agilent helium leakdetector with a service contract andget peace of mind. Agilent factorytrained technicians will perform annual
preventative maintenance procedureswith the latest software upgrades andrepair your leak detector using genuine
factory parts as needed. As a service
contract holder, you get unlimited
technical support via phone, chat,or email.

UpgradesTrade up cost-effectively from any
manufacturer's old, discontinued, ordifficult to use leak detector to thenewest helium leak detection (HLD)
technology. The Agilent HLD series
offers an easy-to-use touch screeninterface, oil-free/dry pumping options,and automatic calibration with aninternal calibrated reference leak.
Agilent has the right leak detector
model to fit any application.

Application and training
Whether you are just starting touse a helium leak detector or are an
experienced user looking for a deeper
understanding of leak detection
technology and techniques, Agilent can
provide basic or customized training
and support. Training is offered in
multiple formats to fit your needs,
including at your site, at an Agilent
location, or online.

3Agilent Leak Detector Service Programs

Agilent Worldwide Service Organization
Agilent is a global company with factory trained service centers and field service engineers locatedon four continents. For repair, support, maintenance, or customized service, contact us to keep
your helium leak detector up and running.
Call Agilent with your serial number.
Discuss your needs with a customer
service representative.

Initiate

Links to all sections

Introduction

Services▶ Worldwide Services

Choose and Customize

Service
representative

Unlimited
technical support

Serial number
label

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Set upSet up field service

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Set up service

Set up Service Center repair

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

ExecuteLearn

Application Consulting
Familiarization
Training
Service at a GlanceContact
4

Receive a quote

Issue a PO

Parts arrive

Service is performed

Agilent Leak Detector Service Programs

Helping You Find the Right Solution

LondonBostonRome
ChengduTaipeiBangalore
Singapore

Service Centers
Field Service

Worldwide Service Centers

Service at your site

Agilent has major service centers around the world thatcan economically service your Agilent or Varian helium leakdetector. Factory trained service technicians can restore
your leak detector with genuine factory parts.

Field Service Engineers located worldwide are available tovisit your site to keep your equipment up and running.
Onsite services include preventative maintenance,
calibration, repairs, software upgrades and troubleshooting.

5

Agilent Leak Detector Service Programs

Choose and Customize
Choose and combine service options to customize your support plan. Call us and we canhelp you design a support plan based on your specific needs.

Options for your new HLD unit
Flexibility to mix and match service products, training and coverage to go withyour new leak detector.
Links to all sections

Introduction
Worldwide Services▶ Choose and Customize

Mix and match

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Learn

Maintain

Application Consulting
Familiarization
Training

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
6

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

Agilent Leak Detector Service Programs

Choose and Customize

Options for your current leak detector
Maintain, protect, repair, or even upgrade your existing leak detector to ensure optimal performance. We can help you selectthe ideal service coverage for your evolving needs.

Choose and customize

Learn

Application Consulting
Familiarization
Training

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

FixProtect

Spare Parts
Repair Service
Overhaul Service
Full Rebuild

Bronze Plan
Silver Plan
Enhanced Silver
Plan

UpgradeUpgrade to HLD

7

Agilent Leak Detector Service Programs

Spare Parts for
Do It Yourself Repair
For Do It Yourself Repairs, genuine factory spare parts are available to perform regularpreventative maintenance and necessary repairs to ensure that the leak detector is restored toan optimal operating condition. Chat with our experts to select the right parts.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Filament Replacement Kit
For HLD and VS Leak Detectors

Fix
for DIY
DIY Repair
Repair▶ Spare Parts for
Repair Service
Overhaul Service
Full Rebuild Service

Calibrated Helium Leak For
HLD and VS Leak Detectors

Tip Seals for Scroll
Pumps Replacement tip
seal kits to restore pump
performance

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Spectrometer Cleaning Kit for
Leak Detectors Pre-saturated
wipes and swabs for cleaning
spectrometer assembly

Rotary Vane Pump Oil
Elite-Z for Helium Leak
Detectors

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

Supported models
Agilent HLD, VS Series and 959

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
8

Overview
Leak detector models

HLD, VS, 959

Service location

Delivered to customer site

Technical ordering assistanceAgilent Contact Centers

Warranty

3 months

Agilent Leak Detector Service Programs

Spare Parts for
Do It Yourself Repair
SupportChat Now

Call or chat with Agilent TechnicalSupport to select the correct partsfor your leak detector model.

AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com

OEM parts for the Agilent HLD and VS. Common parts for do it yourself maintenance are listed below.
Additional parts available; please contact Agilent.
Part Number

Description

695409005

Rotary Vane Pump Oil, Elite-Z, 1L

VSFLDOV

Valve Block O-ring Kit for Helium Leak Detectors (HLD)

IDP3TS

Tip seal replacement kit, IDP-3 scroll pump

X3815-67000

Tip seal replacement kit, IDP-15 scroll pump

VSFLDHFR

Filament replacement kit for VS and HLD Leak Detector(2 filaments included)

670029096

Cleaning kit, for vacuum and spectrometer tube

VSFLDCL

HLD and VS series calibrated leak replacement

IDP-3

TS 620

IDP-15

DS 40M

DS 602

OEM parts for the Agilent/Varian 959 Helium Leak Detector. Common parts for do it yourself maintenance are listed below.
For additional parts, please contact Agilent.
Part Number

Description

82850302

Ion source, dual thoriated iridium filaments

670029096

Cleaning kit, for vacuum and spectrometer tube

695409005

Rotary Vane Pump Oil, Elite-Z, 1L

Wet

Dry

9

Agilent Leak Detector Service Programs

Repair Service

Repair Service is required when the leak detector is not functioning because of helium
spectrometer related issues. Typical symptoms that trigger a repair are burned out filaments,
a “gain too high” error message, or leaks that prevent the system from calibrating. Under thispredefined service the vacuum system of the leak detector is cleaned, and filaments, metal
seals, and o-rings are replaced.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Fix

Spare Parts for DIY Repair

Service▶ Repair Service

Overhaul Service
Full Rebuild Service

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
10Supported models
Agilent HLD, VS Series and 959

Overview
Leak detector models

HLD, VS, 959

Service location

Service center, customer site

New calibrated leak and recertification

Included

Full vacuum system maintenance and filament replacement

Included

Minor maintenance on foreline pumps

Tip seals or oil change

Agilent Leak Detector Service Programs

Repair Service

Services performed

Additional service terms– Replacement of ion source andfilaments

Travel and logistical terms– Replacement of the internal
calibrated leak. Includes ISO
traceable certificate– Travel charges apply based on
customer location– New o-rings and seals– Minor maintenance of the foreline
pump. Includes oil change (wetmodels) or tip seal and membranechange (PD03 and MD/BD15)– Complete inspection and cleaningof spectrometer, valve block andmanifold– Verification of vacuum system
integrity, helium sensitivity andsystem calibration

At Customer Site:– Local service may not be available
in all locations. Contact local
Agilent representative for details.
At Service Center:– Customer is responsible for freight
cost to factory

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com– Return shipping charges are
dependent on location– Shipping materials can be provided
for a nominal cost

Limitations and exclusions
Does not cover:– Turbo pump or foreline pump repair– Electronics or touch screen
replacement– Replacement of external calibrated
leak– Structural or cosmetic parts,
or parts not listed in "Services
performed"

11

Agilent Leak Detector Service Programs

Overhaul Service

An Overhaul Service is necessary when the leak detector is not functioning and needs morework than is covered by a Repair Service. Typically, this is required when either the turbo or
foreline pump has failed. During an overhaul service, the leak detector is completely dismantled,
the defective pump is replaced, any failed electronic PCBs are changed, and a new internal
calibrated leak is installed.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Turbo
pump
Filament Replacement Kit
For HLD and VS Leak Detectors

IDP-3

Fix

Spare Parts for DIY Repair
Repair Service
Service▶ Overhaul Service
Full Rebuild Service

DS 40M
Calibrated Helium Leak For
HLD and VS Leak Detectors

DS 302UpgradeUpgrade to HLD
DS 602

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

NIST Certification
Tested to be within statedtolerance of accuracy

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
12

TS 620

Agilent Technologies, Inc
Vacuum Products Division

Certificate of Calibration
Certificate No.
Manufacturer::

Description
Part No.
Serial No.
Options Installed With Specifications
Date of Calibration
Temperature
Humidity
Procedure

:
:
:
:
:
:
:
:

This certifies that the above product was calibrated in accordance with procedures approved by Agilent Technologies.
As Shipped Conditions:

At the completion of the calibration, measured values were IN SPECIFICATION at the points
tested. These calibration procedures and test points are those recommended in a proceduredeveloped by Agilent.

Calibration Equipment Used :Model Number

Model Description

Trace Number

Report No.

Calibration
Date

Calibration
Due Date

Calibration Data :Test Description
Calibration Date
Helium Leak Rate
Temperature
FactorCalibration Due Date

Reading

Calibration Technician

Units

IDP-15

Quality Assurance Engineer

Overview
Leak detector models

HLD, VS, 959

Service location

Service center, customer site

New calibrated leak and recertification

Included

Full vacuum system maintenance and filament replacement

Included

Replacement of turbo or foreline pump

Included

All necessary hardware and software updates

Included

Replacement of any failed PCB

IncludedAgilent Leak Detector Service Programs

Overhaul Service

Services performed

Additional service terms– Replacement or full service/rebuildof the turbo or foreline pump

Travel and logistical terms– Replacement of non-functioning
components (electronics, valves,etc.) as needed– Travel charges apply based on
customer location– Replacement of ion source andfilaments– Replacement of the internal
calibrated leak. Comes with an ISO
traceable certificate– New o-rings and seals– Minor maintenance of the foreline
pump. Includes oil change (wetmodels) or tip seal and membranechange (PD03 and MD/BD15)– Complete inspection and cleaningof spectrometer, valve block andmanifold– Verification of vacuum system
integrity, helium sensitivity andsystem calibration

At Customer Site:– Local service may not be available
in all locations. Contact local
Agilent representative for details.
At Service Center:– Customer is responsible for freight
cost to factory

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com– Return shipping charges are
dependent on location– Shipping materials can be provided
for a nominal cost

Limitations and exclusions
Does not cover:– Failure of more than one of thepumps– A full rebuild of the instrument– Structural or cosmetic parts,
or parts not listed in "Services
performed"

13

Agilent Leak Detector Service Programs

Full Rebuild Service

A Full Rebuild Service is necessary when the leak detector has a major failure and both theturbo and foreline pumps must be replaced. Agilent’s technical support team can help you
determine whether an overhaul or full rebuild is required. During a full rebuild, the leak detector
is completely dismantled, both pumps are replaced, any failed components are changed, and a
new internal calibrated leak is cleaned and installed.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Turbo
pump
Filament Replacement Kit
For HLD and VS Leak Detectors

IDP-3

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Rebuild Service
Service▶ Full Rebuild

DS 40M
Calibrated Helium Leak For
HLD and VS Leak Detectors

UpgradeUpgrade to HLD

Maintain

Foreline Pump

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM– TriScroll module exchange
Agilent Technologies, Inc
Vacuum Products Division

Certificate of Calibration

NIST Certification
Tested to be within statedtolerance of accuracy

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
14

Certificate No.
Manufacturer::

Description
Part No.
Serial No.
Options Installed With Specifications
Date of Calibration
Temperature
Humidity
Procedure

:
:
:
:
:
:
:
:

This certifies that the above product was calibrated in accordance with procedures approved by Agilent Technologies.
As Shipped Conditions:

At the completion of the calibration, measured values were IN SPECIFICATION at the points
tested. These calibration procedures and test points are those recommended in a proceduredeveloped by Agilent.

– IDP scroll pump exchange– Rotary vane pumpexchange

Calibration Equipment Used :Model Number

Model Description

Trace Number

Report No.

Calibration
Date

Calibration
Due Date

Calibration Data :Test Description
Calibration Date
Helium Leak Rate
Temperature
FactorCalibration Due Date

Reading

Calibration Technician

Units

Quality Assurance Engineer

Overview
Leak detector models

HLD, VS, 959

Service location

Service center

New calibrated leak and recertification

Included

Full vacuum system maintenance and filament replacement

Included

Replacement of turbo and foreline pump

Included

All necessary hardware and software updates

Included

Replacement of any failed PCB

IncludedAgilent Leak Detector Service Programs

Full Rebuild Service

Services performed

Additional service terms– Replacement or full service/rebuildof the and foreline pump

Travel and logistical terms– Replacement of non-functioning
components (electronics, valves,etc.) as needed– Customer is responsible for freight
cost to factory– Replacement of ion source andfilaments– Replacement of the internal
calibrated leak. Comes with an ISO
traceable certificate– New o-rings and seals– Complete inspection and cleaningof spectrometer, valve block andmanifold– Performed at Service Center only

– Return shipping charges are
dependent on location– Shipping materials can be provided
for a nominal cost

Limitations and exclusions

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com– Replacement of external calibrated
leak not included– Legacy models repaired based onparts availability– Verification of vacuum system
integrity, helium sensitivity andsystem calibration

15

Agilent Leak Detector Service Programs

Upgrade to HLD

When an older leak detector is obsolete, cost-prohibitive to repair, or difficult to use, trade up to
the latest technology through Agilent’s technology refresh program. The HLD series offers aneasy-to-use touch screen interface, oil-free/dry pumping options, and automatic calibration withan internal calibrated reference leak. Ten configurations are available to meet a wide range ofleak detection requirements including mobile, portable and bench top models.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Upgrade your current leak detector
Agilent offers you a cost-effective way to trade up from any manufacturer’s old,
discontinued, or difficult to use leak detector.

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Upgrade▶ Upgrade to HLD

Agilent/Varian 959 Series Leak Detector
Manufactured between 1991 and 2016

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM
HLD Portable Helium Leak Detector
Current series

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

Agilent/Varian VS Series Leak Detector
Manufactured between 2006 and 2018

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
16

Helium mass spectrometer leak detectors
Don't see your model? All legacy models are considered for trade-in towards a
new Agilent HLD leak detector. Contact Agilent for assistance.

Agilent Leak Detector Service Programs

Upgrade to HLD

Upgrade advantages– Trade in outdated equipment andupgrade to the latest technology,
featuring an intuitive touch screenuser interface– Easy calibration and setup allows
operators to get up and running
quickly– 24 month factory warranty– Option to extend the warranty up
to 5 years with an Agilent service
contract– Serviceability and spare parts for
10 years– Take the opportunity to go green
by switching from an oil sealed
rotary vane pump to a dry scroll
pump– Dry scroll pumps maintain systemcleanliness and workspace air
quality, and eliminate the need foroil disposal

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com

HLD Wireless Remote Control for Leak Detectors
Leaks in large systems often occur far fromthe leak detector. By utilizing modern wirelesstechnology, leak testing hard-to-reach locations
is now much easier and can be performed atmuch greater distances—up to 100 meters, far
superior to Bluetooth devices.
17

Agilent Leak Detector Service Programs

Recertification

Maintain leak detector calibration with a replacement helium calibrated leak and NIST traceable
certificate. Recertification is designed for customers who need to maintain calibration records
for their instruments due to ISO standards, or other internal process controls. A replacement
leak can be self-installed onsite or installed by Agilent service at a Service Center.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Calibrated Helium Leak For
HLD and VS Leak Detectors

UpgradeUpgrade to HLD

Maintain
Recertification▶ Recertification

Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Agilent Technologies, Inc
Vacuum Products Division

Certificate of Calibration

NIST Certification
Tested to be within statedtolerance of accuracy

Protect

Certificate No.
Manufacturer::

Description
Part No.
Serial No.
Options Installed With Specifications
Date of Calibration
Temperature
Humidity
Procedure

:
:
:
:
:
:
:
:

This certifies that the above product was calibrated in accordance with procedures approved by Agilent Technologies.
As Shipped Conditions:

At the completion of the calibration, measured values were IN SPECIFICATION at the points
tested. These calibration procedures and test points are those recommended in a proceduredeveloped by Agilent.

Calibration Equipment Used :Model Number

Model Description

Trace Number

Report No.

Calibration
Date

Calibration
Due Date

Calibration Data :Test Description
Calibration Date
Helium Leak Rate
Temperature
FactorCalibration Due Date

Reading

Calibration Technician

Units

Quality Assurance Engineer

Bronze Plan
Silver Plan
Enhanced Silver Plan

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
18

Overview
Leak detector models

HLD, VS

Service location

Service center, customer site

New calibrated leak and recertification

IncludedAgilent Leak Detector Service Programs

Recertification

Services performed

Additional service terms– Guided replacement of calibrated
leak by technical support, or service
performed by Service Center

Travel and logistical terms– Provide NIST traceable certificate
for calibrated leak.
– 90-day warranty following service
date

At Service Center:– Customer is responsible for freight
cost to factory– Return shipping charges are
dependent on location– Shipping materials can be provided
for a nominal cost

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com

19

Agilent Leak Detector Service Programs

Calibration and Interim
Preventative Maintenance
The Calibration/Interim PM Service is designed for customers who want a leak detector healthcheck and who need to maintain calibration records for their instruments due to ISO standards,
or other internal process controls, and want a trained technician to perform the service. This canbe performed onsite or at an Agilent Service Center.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Calibrated Helium Leak For
HLD and VS Leak Detectors

UpgradeUpgrade to HLD

Maintain

Recertification

PM
Calibration/Interim PM▶ Calibration/Interim

Preventative Maintenance
Enhanced PM

Agilent Technologies, Inc
Vacuum Products Division

Certificate of Calibration

NIST Certification
Tested to be within statedtolerance of accuracy

Protect

Certificate No.
Manufacturer::

Description
Part No.
Serial No.
Options Installed With Specifications
Date of Calibration
Temperature
Humidity
Procedure

:
:
:
:
:
:
:
:

This certifies that the above product was calibrated in accordance with procedures approved by Agilent Technologies.
As Shipped Conditions:

At the completion of the calibration, measured values were IN SPECIFICATION at the points
tested. These calibration procedures and test points are those recommended in a proceduredeveloped by Agilent.

Calibration Equipment Used :Model Number

Model Description

Trace Number

Report No.

Calibration
Date

Calibration
Due Date

Calibration Data :Test Description
Calibration Date
Helium Leak Rate
Temperature
FactorCalibration Due Date

Reading

Calibration Technician

Units

Quality Assurance Engineer

Bronze Plan
Silver Plan
Enhanced Silver Plan

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
20

Overview
Leak detector models

HLD, VS

Service location

Service center, customer site

New calibrated leak and recertification

IncludedAgilent Leak Detector Service Programs

Calibration and Interim
Preventative Maintenance
Services performed

Additional service terms– Replacement of helium calibrated
leak and verification of leakdetector performance

Travel and logistical terms– Minor maintenance of the rotary
vane pump. Includes oil andfilter change– Performed onsite or at Agilent
Service Center– ISO traceable certificate forcalibrated leak provided– 90-day warranty following
service date

At Customer Site:– Travel charges apply based on
customer location– Local service may not be available
in all locations. Contact local
Agilent representative for details.
At Service Center:– Customer is responsible for freight
cost to factory

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com– Return shipping charges are
dependent on location– Shipping materials can be provided
for a nominal cost

21

Agilent Leak Detector Service Programs

Preventative Maintenance

Avoid unplanned downtime and costly repairs with regularly scheduled preventative maintenance(PM) service to maintain proper leak detector operation and up-to-date certification. Preventative
Maintenance service includes disassembly, inspection, and cleaning of the spectrometerand valve block assembly. During this process all consumable items are replaced, including
filaments, gaskets, and tip seals/oil. The internal calibrated leak is changed, and the instrument isreassembled and tested to meet performance specifications.
Links to all sections

Introduction
Worldwide Services
Choose and Customize

Filament Replacement Kit
For HLD and VS Leak Detectors

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Tip Seals for Scroll
Pumps Replacement tip
seal kits to restore pump
performance

Calibrated Helium Leak For
HLD and VS Leak Detectors

UpgradeUpgrade to HLD

MaintainRotary Vane Pump Oil
Elite-Z for Helium Leak
Detectors

Recertification
Calibration/Interim PM
Preventative Maintenance
Maintenance▶ Preventative
Enhanced PM

Agilent Technologies, Inc
Vacuum Products Division

Certificate of Calibration

NIST Certification
Tested to be within statedtolerance of accuracy

Protect

Certificate No.
Manufacturer::

Description
Part No.
Serial No.
Options Installed With Specifications
Date of Calibration
Temperature
Humidity
Procedure

:
:
:
:
:
:
:
:

This certifies that the above product was calibrated in accordance with procedures approved by Agilent Technologies.
As Shipped Conditions:

At the completion of the calibration, measured values were IN SPECIFICATION at the points
tested. These calibration procedures and test points are those recommended in a proceduredeveloped by Agilent.

Calibration Equipment Used :Model Number

Model Description

Trace Number

Report No.

Calibration
Date

Calibration
Due Date

Calibration Data :Test Description
Calibration Date
Helium Leak Rate
Temperature
FactorCalibration Due Date

Reading

Calibration Technician

Units

Quality Assurance Engineer

Bronze Plan
Silver Plan
Enhanced Silver Plan
Overview

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
22

Leak detector models

HLD, VS

Service location

Service center, customer site

New calibrated leak and recertification

Included

Disassembly and cleaning

Included

Full vacuum system maintenance and filament replacement

Included

Discounts available for multiple scheduled PMs

IncludedAgilent Leak Detector Service Programs

Preventative Maintenance

Services performed

Additional service terms– Replacement of ion source andfilaments

Travel and logistical terms– Replacement of internal calibrated
leak. Includes ISO traceable
certificate.

– Travel charges apply based on
customer location– New o-rings and seals– Tip seal replacement (PD03 andMD/BD15)– Diaphragm pump maintenance

At Customer Site:– Local service may not be available
in all locations. Contact local
Agilent representative for details.
At Service Center:– Rotary vane pump oil change– Customer is responsible for freight
cost to factory– Complete inspection and cleaningof spectrometer, valve block andmanifold– Return shipping charges are
dependent on location– Verification of vacuum system
integrity, helium sensitivity andsystem calibration– 90-day warranty following service
date covering parts and labor

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com– Shipping materials can be provided
for a nominal cost

Limitations and exclusions– Damage or failure caused byinappropriate use of the instrument

23

Agilent Leak Detector Service Programs

Enhanced Preventative
Maintenance
Avoid unplanned downtime and costly repairs with regularly scheduled preventative
maintenance service to maintain proper leak detector operation and up-to-date certification.
Enhanced Preventative Maintenance provides the same coverage as the regular PM plus a
preventative foreline pump replacement. This includes TriScroll module exchange, IDP scroll
pump exchange, or rotary vane pump exchange during the PM service.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Filament Replacement Kit
For HLD and VS Leak Detectors

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Calibrated Helium Leak For
HLD and VS Leak Detectors

Foreline Pump

Upgrade– TriScroll module exchange

Upgrade to HLD– IDP scroll pump exchange– Rotary vane pumpexchange

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance▶ Enhanced PM

Agilent Technologies, Inc
Vacuum Products Division

Certificate of Calibration

NIST Certification
Tested to be within statedtolerance of accuracy

Protect

Certificate No.
Manufacturer::

Description
Part No.
Serial No.
Options Installed With Specifications
Date of Calibration
Temperature
Humidity
Procedure

:
:
:
:
:
:
:
:

This certifies that the above product was calibrated in accordance with procedures approved by Agilent Technologies.
As Shipped Conditions:

At the completion of the calibration, measured values were IN SPECIFICATION at the points
tested. These calibration procedures and test points are those recommended in a proceduredeveloped by Agilent.

Calibration Equipment Used :Model Number

Model Description

Trace Number

Report No.

Calibration
Date

Calibration
Due Date

Calibration Data :Test Description
Calibration Date
Helium Leak Rate
Temperature
FactorCalibration Due Date

Reading

Calibration Technician

Units

Quality Assurance Engineer

Bronze Plan
Silver Plan
Enhanced Silver Plan
Overview

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
24

Leak detector models

HLD, VS

Service location

Service center, customer site

New calibrated leak and recertification

Included

Disassembly and cleaning

Included

Full vacuum system maintenance and filament replacement

Included

Discounts available for multiple scheduled PMs

IncludedAgilent Leak Detector Service Programs

Enhanced Preventative
Maintenance
Services performed

Additional service terms– Replacement of ion source andfilaments

Travel and logistical terms– Replacement of internal calibrated
leak. Includes ISO traceable
certificate.

– Travel charges apply based on
customer location– New o-rings and seals– Diaphragm pump maintenance– Replacement of foreline pump
– Complete inspection and cleaningof spectrometer, valve block andmanifold– Verification of vacuum system
integrity, helium sensitivity andsystem calibration– 90-day warranty following service
date covering parts and labor

At Customer Site:– Local service may not be available
in all locations. Contact local
Agilent representative for details.
At Service Center:– Customer is responsible for freight
cost to factory

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com– Return shipping charges are
dependent on location– Shipping materials can be provided
for a nominal cost

Limitations and exclusions– Damage or failure caused byinappropriate use of the instrument25

Agilent Leak Detector Service Programs

Bronze Plan

The Bronze contract is for users who use their Leak Detector infrequently in low demand
applications. This agreement extends the factory warranty for one year and covers nonconsumable parts in case of failure, and can be added at the time of Leak Detector purchase orwithin first year of ownership.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Chat Now
Unlimited technical support
Warranty coverage fornon-consumable parts

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Protect▶ Bronze Plan

Silver Plan
Enhanced Silver Plan
Overview

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
26

Leak detector models

HLD

Service location

Service center, customer site

Additional 1-year warranty coverage

IncludedUnlimited technical support

Included

Maintenance service visit

Not included

New calibrated leak and recertification

Not includedAgilent Leak Detector Service Programs

Bronze Plan

Services included

Additional service terms– Full factory warranty coverage,
parts and labor

Travel and logistical terms– Unlimited telephone and email
technical support and assistance– Customer is responsible for freight
cost to factory

At Service Center:– Return shipping charges are
dependent on location– Shipping materials can be provided
for a nominal cost

Limitations and exclusions

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com– Damage or failure caused byinappropriate use of the instrument– Consumable parts such as oil, tip
seals, calibrated leaks or filaments

27

Agilent Leak Detector Service Programs

Silver Plan

The Silver Contract is the recommended solution for applications that cannot afford downtime
due to unplanned maintenance needs. This one-year, renewable agreement provides priority
support and ensures continuous high-performance operation. In addition to the extended
warranty coverage the support contract includes a yearly preventative maintenance withstandard calibrated leak replacement to ensure as-new performance and standards compliance.

Links to all sections

Introduction
Worldwide Services
Choose and Customize

Filament Replacement Kit
For HLD and VS Leak Detectors

Warranty coverage fornon-consumable parts

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Calibrated Helium Leak For
HLD and VS Leak Detectors
Tip Seals for Scroll
Pumps Replacement tip
seal kits to restore pump
performance

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Chat Now
Unlimited technical support
Agilent Technologies, Inc
Vacuum Products Division

Certificate of Calibration

NIST Certification
Tested to be within statedtolerance of accuracy

Protect

Certificate No.
Manufacturer::

Description
Part No.
Serial No.
Options Installed With Specifications
Date of Calibration
Temperature
Humidity
Procedure

:
:
:
:
:
:
:
:

Rotary Vane Pump Oil
Elite-Z for Helium Leak
Detectors

This certifies that the above product was calibrated in accordance with procedures approved by Agilent Technologies.
As Shipped Conditions:

At the completion of the calibration, measured values were IN SPECIFICATION at the points
tested. These calibration procedures and test points are those recommended in a proceduredeveloped by Agilent.

Calibration Equipment Used :Model Number

Model Description

Trace Number

Report No.

Calibration
Date

Calibration
Due Date

Calibration Data :Test Description
Calibration Date
Helium Leak Rate
Temperature
FactorCalibration Due Date

Reading

Calibration Technician

Units

Quality Assurance Engineer

Bronze Plan
Plan
Silver Plan
▶ SilverEnhanced Silver Plan
Overview

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact
28

Leak detector models

HLD, VS

Service location

Service center, customer site

Additional 1-year warranty coverage

IncludedUnlimited technical support

Included

Annual preventative maintenance service

Included

New calibrated leak and recertification

IncludedAgilent Leak Detector Service Programs

Silver Plan

Services included

Additional service terms– Full warranty coverage for partsand labor

Travel and logistical terms– Unlimited telephone and email
technical support and assistance– Travel charges apply based on
customer location– All software updates and necessary
hardware changes since productrelease are installed– Local service may not be available
in all locations. Contact local
Agilent representative for details.

One preventative maintenanceservice per year
– Tip seal replacement for IDP pumps(PD03 and MD/BD15)– Change foreline pump oil (oil-sealed
pumps)– Replacement of ion source andfilaments– Replacement of calibrated leak with
ISO traceable certificate– Complete inspection and cleaningof spectrometer, valve block andmanifold

At Customer Site:

At Service Center:– Customer is responsible for freight
cost to factory

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com– Return shipping charges are
dependent on location– Shipping materials can be provided
for a nominal cost

Limitations and exclusions– Damage or failure caused byinappropriate use of the instrument– New o-rings and seals– Diaphragm pump maintenance– Verification of vacuum system
integrity, helium sensitivity andsystem calibration

29

Agilent Leak Detector Service Programs

Enhanced Silver PlanThe Enhanced Silver contract is the best fit for critical applications to ensure that the leakdetector, including the scroll or rotary vane pump, is serviced on a regular basis to avoid
unplanned downtime. This agreement offers the same coverage as the Silver Plan plus
preventative foreline pump replacement (TriScroll module exchange, IDP scroll pump exchange,or rotary vane pump exchange). The instrument remains under warranty, and Agilent performs
scheduled preventative maintenance during the contract period.
Links to all sections

Introduction
Worldwide Services
Choose and Customize

Filament Replacement Kit
For HLD and VS Leak Detectors

Warranty coverage fornon-consumable parts

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Calibrated Helium Leak For
HLD and VS Leak Detectors

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Learn

Application Consulting
Familiarization
Training
Service at a GlanceContact30– TriScroll module exchange– IDP scroll pump exchange

Unlimited technical support– Rotary vane pumpexchange

Agilent Technologies, Inc
Vacuum Products Division

Certificate of Calibration
Certificate No.
Manufacturer

NIST Certification
Tested to be within statedtolerance of accuracy

Protect

Bronze Plan
Silver Plan
Silver Plan
Plan
▶ Enhanced Silver

Foreline Pump

Chat Now::

Description
Part No.
Serial No.
Options Installed With Specifications
Date of Calibration
Temperature
Humidity
Procedure

:
:
:
:
:
:
:
:

This certifies that the above product was calibrated in accordance with procedures approved by Agilent Technologies.
As Shipped Conditions:

At the completion of the calibration, measured values were IN SPECIFICATION at the points
tested. These calibration procedures and test points are those recommended in a proceduredeveloped by Agilent.

Calibration Equipment Used :Model Number

Model Description

Trace Number

Report No.

Calibration
Date

Calibration
Due Date

Calibration Data :Test Description
Calibration Date
Helium Leak Rate
Temperature
FactorCalibration Due Date

Reading

Calibration Technician

Units

Quality Assurance Engineer

Overview
Leak detector models

HLD, VS

Service location

Service center, customer site

Additional 1-year warranty coverage

IncludedUnlimited technical support

Included

Annual preventative maintenance service

Included

New calibrated leak and recertification

Included

Foreline pump exchange

IncludedAgilent Leak Detector Service Programs

Enhanced Silver Plan

Services included

Additional service terms– Full warranty coverage for partsand labor

Travel and logistical terms– Unlimited telephone and email
technical support and assistance– Travel charges apply based on
customer location– All software updates and necessary
hardware changes since productrelease are installed– Local service may not be available
in all locations. Contact local
Agilent representative for details.

One preventative maintenanceservice per year
– Exchange of foreline pump or pumpmodule– Replacement of ion source andfilaments– Replacement of calibrated leak with
ISO traceable certificate– Complete inspection and cleaningof spectrometer, valve block andmanifold

At Customer Site:

At Service Center:– Customer is responsible for freight
cost to factory

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com– Return shipping charges are
dependent on location– Shipping materials can be provided
for a nominal cost

Limitations and exclusions– Damage or failure caused byinappropriate use of the instrument– New O-rings and seals– Diaphragm pump maintenance– Verification of vacuum system
integrity, helium sensitivity andsystem calibration

31

Agilent Leak Detector Service Programs

Application Consulting,
Familiarization, Training
Whether you are just starting to use a helium leak detector or are an experienced user looking
for a deeper understanding of leak detection technology and techniques, Agilent can provide
customized training and support. Designing your test method and operating your leak detector
properly are key elements in successfully maintaining the quality of your products or process.
Agilent offers training in multiple formats to fit your needs, including at your site, at an Agilent
location, or online.
Links to all sections

Introduction
Worldwide Services
Choose and Customize

Techniques for optimal
performance and efficiency
These are three application setups that
help users correctly configure theirinstrument for the best performance:

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

Helium Spraying
Connect test object to leakdetector and spray helium to findleak using "outside-in" method.

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Protect

Flapper Box
Allows testing of small heliumfilled parts using an automatedtest sequence.

Bronze Plan
Silver Plan
Enhanced Silver Plan

Learn

Consulting▶ Application Consulting
Familiarization
Familiarization
Training
Training
Service at a GlanceContact
32

Helium Sniffing
Connect sniffer probe to leakdetector to sniff helium-filled partusing "inside-out" method.

Agilent Leak Detector Service Programs

Application Consulting,
Familiarization, Training
Application consulting

Training

Agilent sales and applications
engineers have a wealth of leakdetection experience. We can help you
determine the right leak detector andtest method to solve your problem with
virtual or onsite consultations.

Agilent has a rich curriculum of leakdetection training, webinars andreference materials.

With experience in leak checking
applications ranging from power plants
to pacemakers, application engineers
can help establish the proper process
for leak testing whether you need tolocate leaks in your vacuum systemor meet an established leak standard
for quality.

Familiarization
After purchasing a leak detector, oursales engineers will help you become
familiar with your leak detector andits operation.
We will go over proper setup,
installation and fixturing totest your components or locate
leaks in your system and will
give you full confidence in youroperating procedures.

Basic Vacuum Practice and Leak
Detection courses help teach thefundamentals of vacuum and leakdetection in a classroom settingwith additional hands-on instruction.
Single or multi-day courses withan experienced Agilent Application
Engineer are available.

Chat Now
AmericasToll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Toll free: 800 820 6778
contacts.vacuum@agilent.com

Custom onsite leak detector training
can be booked to specifically teachto your applications or challenges.
Length of the training and number ofattendees can be adjusted to fit
your needs.
Agilent has a growing library of ondemand and live webinars that cover
the basics of helium leak detection as
well as specific sessions presenting
best practices and methods forcommon applications.

This can be done onsite or virtually
to help you understand the basics
of helium leak detection and be
successful from the start.
33

Agilent Leak Detector Service Programs

Service at a Glance

Agilent understands how important a leak detector can be to your business. We also realizethat with regular and routine maintenance a leak detector can have a lifetime of a decade ormore. Agilent has a service offering that will help you keep your leak detector performing likenew no matter where in the world you are located. You can choose to simply do maintenanceon an as needed basis, buy a contract to cover your unit for up to 5 years, or buy parts tomaintain the unit yourself.
Links to all sections

Introduction
Worldwide Services
Choose and Customize

Small Parts Manufacturing

Automotive

Power Generation

Pharmaceutical Production

Semiconductor Production

Vacuum Pumps

Healthcare

High Energy Physics

Aeronautics

Hydraulic Equipment

Tubular Refrigeration

Food and Beverage

Processing Piping and Valves

Industrial Pressure Vessels

Vacuum Chambers

Fix

Spare Parts for DIY Repair
Repair Service
Overhaul Service
Full Rebuild Service

UpgradeUpgrade to HLD

Maintain

Recertification
Calibration/Interim PM
Preventative Maintenance
Enhanced PM

Protect

Bronze Plan
Silver Plan
Enhanced Silver Plan

Learn

Application Consulting
Familiarization
Training
at aa Glance
Glance▶ Service
Service atContact
34

Agilent Leak Detector Service Programs

Service at a Glance
Service
Description

Fix

Maintain

RepairOverhaul

Full
Rebuild

ReCalibration/
Certification Interim PM

Warranty extension

90 days

90 days

90 days

90 daysModels covered

HLD, VS,
959, 979

HLD, VS,
959, 979

HLD, VS,
959, 979

HLD, VS

Onsite

HLD, VS

HLD, VS

PurchasedAs
requiredAs
requiredAs
required

Coverage begins

After work
performed

After work
performed

After work
performed

Protect

PM

EnhancedPM

BronzePlan

SilverPlan

Enhanced
Silver Plan

90 days

90 days

90 days

1 year

1 year

1 year

HLD, VS

HLD, VS

HLD, VS

HLD

HLD, VS

HLD, VS

As
requiredAs
requiredAs
requiredAs
required

Beforewarranty
ends

As
required andrenewableAs
required andrenewable

After work
performed

After work
performed

After work
performed

After work
performed

Whenwarranty
ends

When
warranty
ends/after
contract PM

Whenwarranty
ends/after
contract PM

1 year

1-5 years

1-5 years

Preventive maintenanceReplace failed component(non-consumable)
Replace calibrated leak 3
Calibration certificate 3
Software updates
Hardware updates
Clean and inspect spectrometer
Clean and inspectvalve block and manifold
Replace ion source filaments
New o-rings and seal
Tip seal replacement 1
Scroll module
or pump replacement 2
Change rotary vane pump oil 1
Diaphragm pump maintenance 1
Verify operation
Unlimited technical support

Service center based

Terms in years

VirtualDependent on pump configuration: included for IDP-3, IDP-15 or oil change included for DS 40M, DS 302 and DS 602
Scroll module replacement on a TriScroll pump and pump replacement for IDP-3, IDP-15, DS 40M, DS 302, DS 602 foreline pumps3
As needed1

2

35

Learn more:
www.agilent.com/chem/vacuum
Americas
Agilent Technologies
121 Hartwell Avenue, Lexington, MA 02421 USA
Toll free: +1 800 882 7426
vpl-customercare@agilent.com
Europe, Middle East, Africa, India
Agilent Technologies Italia SpA
Via F.lli Varian 54, 10040 Leini (Torino), Italy
Tel: +39 011 9979 111
Toll free: 00 800 234 234 00
vpt-customercare@agilent.com
China
Agilent Technologies (China) Co. Ltd.
Beijing Office
No.3, Wang Jing Bei Lu,
Chao Yang District, Beijing,
100102, China
Toll free: 800 820 6778
contacts.vacuum@agilent.com

DE44449.4781597222
This information is subject to change without notice.
© Agilent Technologies, Inc. 2024
Printed in the USA, March 2024
5994-4156EN