A N N UA L R E V I E W 2023

LUXURYR ED EFINEDYEAR IN REVIEWTIMELESS LUXURY

The year ahead promises to beanother exciting one for Marina
Bay Sands, as we continue
on our transformational
path to strengthen our
luxury hospitality offeringsand our positioning as theleading business, leisure andentertainment destinationin Asia. We are confident in
the ambitious goals that wehave set ourselves, and thestrategies we are implementing
to achieve them in our vibrantSingapore home.
Paul Town,
Chief Operating Officer,
Marina Bay Sands

PIONEERING PROGRESS

3

CONTENTS

YEAR
IN REVIEWTIMELESSLU X U R Y

6Pushing Boundaries on All Fronts

1482023 Highlights

	A transformative journey to elevate
Marina Bay Sands to new heights
of luxury.
16

Our Progress

The Sky is the Limit
Redefining luxury hospitality withsignificant investment in productofferings and service standards.

20

Check in to Unrivalled Luxury
Creating the ultimate residencewith luxurious furnishings, materials
and colours.

24

Wellness SojournTranscending dimensions with awellness programme targeting
mental and physical wellbeing.

25	Serving High Standards at the

Gaming TableElevating the premium gaming
experience.

YEAR IN REVIEWTIMELESS LUXURYPIONEERINGPROGRESS28	Transitioning to a New Era of

Luxury Hospitality
 mbarking on a rebranding exercise
E
and launching festivals to redefine
luxury hospitality.
32

An Entertainment Dynamo
 hining brightly with stellarSlineups and star-studded events.

38

At the Heart of Art and Technology	Setting the stage for the
future of innovation.
42

An Appetite for the Extraordinary
Satisfying a growing appetite
for unique dining experiences.

46	Luxury Retail Achieves Dazzling

PerformanceSetting new sales records by continuing
to attract highly affluent customers.
50	
From Strength to Strength
Cementing Sands Expo & Convention
Centre’s position as the region’s
premier events venue.

56	
PeopleCelebrating diverse talent in amore than 11,500-strong workforce,
underpinned by a shared senseof purpose.
60	Community
Inspiring change and driving
impact for communities to reach
their fullest potential.
68	
PlanetCommitted to world-classhospitality, rooted in sustainability.

PIONEERING PROGRESS

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

PUS HING
BO UNDA R IE S ON
A LL FRON T S

As global travel demand continued
its recovery in 2023, Marina Bay
Sands’ transformation picked up
pace, strengthening our status asa leading global destination forbusiness and leisure tourism.
During the year we advanced our US$1 billion
reinvestment programme, encompassing
extensive renovation and repositioningof all rooms and suites in Towers 1 and 2of the hotel, and introduced new dining,retail and lifestyle offerings. The elevatedproducts and services have delivered luxury
lifestyle experiences not seen in the market
before, as we reimagine the future of luxury
hospitality and travel.
There were numerous achievements tocelebrate. It was a record revenue year at
Sands Expo & Convention Centre, with
new-to-Singapore events and the returnof internationally renowned major industry
trade shows.
Globally recognised artists graced thestage at our entertainment venues, andexclusive partnerships with global brands
and performers enabled us to continue
curating world-class guest experiences.

Hotel occupancy was consistently in themid 90-per cent levels as Marina Bay Sands
continued to benefit from complementary
travel patterns of strong leisure and businesstourism. Gaming revenue, hotel ADR(average daily rate) and retail sales reachedall-time records as the property continued to
attract higher-yielding tourists.
Our Team Members worked tirelessly todeliver unparalleled product and service
offerings – across casino, entertainment,
food and beverage, hotel, MICE (meetings,
incentives, conferences and exhibitions) andretail operations. Collectively, our efforts
across the organisation translated to record
EBITDA for the property.
We also led the plan to forge partnerships
across the hospitality industry in the Marina
Bay area to offer a more expansive andcompelling ecosystem. Our Bay Precinct
Strategy, which brings together hotels,
attractions, retail and dining establishmentsfrom around Marina Bay to deliver enhanced
experiences to visitors, was expanded during
the year to encompass the entire Marina
Bay area, and was increasingly praised by
MICE customers.

YEAR IN REVIEW

Accelerating our Transformation
Marina Bay Sands continued to push theboundaries of luxury hospitality in 2023,
advancing in the journey to elevate our
product and service offerings to meet theever-changing desires of the high-value
business and leisure traveller. The signs ofprogress were highly visible in the form ofrenovated hotel suites and refreshed VIPgaming spaces, complementing the renowned
service provided by our frontline Team
Members. As always, we invested heavily intalent and technology to drive our strategies.
For the next stage of our transformative
journey, we have launched a further
reinvestment programme, encompassing
a US$750 million elevation commitment.
Focusing on Tower 3, the hotel lobby andSands SkyPark over the next two years,
it will include a reimagined VIP arrival
experience, new premium dining and retailofferings, a lobby transformation as well asa renewed focus on wellness experiences.
This demonstrates parent company Las Vegas
Sands’ confidence in Singapore and ongoingcommitment to the country’s tourism industry.
With the resort’s physical makeover well on
track, we are concurrently stepping up our
focus on elevating service standards. This
involves instilling an even more customercentric culture among our more than 11,500
Team Members, to establish new benchmarks
in service excellence.
In 2023, we completed a successful roundof training programmes in partnershipwith Forbes Travel Guide – an esteemed
global authority. Team Members enhanced
their existing competencies under theguidance of highly experienced hospitality
professionals, inspiring them to sharpen
operational performance standards andbetter anticipate customer desires. Thislaser-sharp focus on service excellence, inpartnership with international accreditation
partners such as Forbes, will be expanded
across service-facing roles throughout the
integrated resort, including the casino.
As we continue to transform the business,
Marina Bay Sands remains firmly committed togiving back to the community and Singapore,as both a responsible corporate citizen and aleading player in the country’s vibrant tourism
sector. Amid the transformation, our sense of
purpose continues to anchor our mission.

TIMELESS LUXURY

Through our flagship Sands Cares community
engagement programme, Team Members
contributed over 14,000 volunteering hours
in 2023, raising the total number of hours
since our 2010 opening to more than 100,000.
We also helped raise more than S$3.8 million
in 2023 through the signature Sands for
Singapore Charity Festival. These efforts
and many others to drive impact for thecommunities in which we operate touched
the lives of more than 55,000 beneficiaries.
We also actively pursued our sustainability
agenda during the year through the Sands
ECO360 global sustainability programme,
introducing new initiatives to reduce energy
and water usage, while increasing our useof recyclable materials.

Riding the Recovery
Singapore’s rapid recovery from thechallenges of recent years has positioned
us at the forefront of global tourism andhospitality. As other destinations navigate
their paths to recovery, Singapore, supported
by investments in infrastructure andattractions, coupled with the Government’s
forward-looking approach, is going fromstrength to strength. This reaffirms ourfirmly held view that Singapore will remain
a top destination of choice, supporting our
US$1.75 billion reinvestment as well as ourplanned multi-billion-dollar expansion.
The year ahead promises to be anotherexciting one for Marina Bay Sands, as we
continue on our transformational path tostrengthen our luxury hospitality offeringsand our positioning as the leading business,leisure and entertainment destination in Asia.
We are confident in the ambitious goals that
we have set ourselves, and the strategies
we are implementing to achieve them in our
vibrant Singapore home. The future indeed
looks bright for Singapore and Marina Bay
Sands, and we look forward to having visitors
enjoy our new and enhanced offerings.

Paul Town,
Chief Operating Officer,
Marina Bay Sands

PIONEERING PROGRESS

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

US$1 BILLIONREINVESTED
into the property across2022 and 2023 to refurbish
the hotel and introduce
new luxury lifestyle anddining offerings

2023
HIGHLIGH T SMarina Bay Sands celebrated
significant progress in 2023 as theresort continues to pursue newheights in global luxury hospitality.
Major investment, dazzling events andexclusive partnerships, together with thedrive of the property’s diverse workforce,
combined to deliver stunning guest
experiences, as well as positive communityand economic impact.
Along the way, the record high of 122
awards illustrated the resort’s progressand continued commitment to excellence.

SINGAPORE’SFIR ST AND
L ARGEST HOTEL
to achieve Global Sustainable
Tourism Council (GSTC)
Industry Criteria for Hotels& Accommodations

24.2%

reduction in carbon emissions
since 2014

Record high of

122 AWARDS
in 2023942 AWARDS
since opening

Credit: AmCham Singapore

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESS

2,4 41 MICEE VENTShosted at Sands Expo &Convention Centre in 2023  

Expansion of the Bay Precinct
Strategy brought together

11 HOTELSWITH OVER
8,0 0 0ROOMS, 10
AT TR AC TIONS
and more nearby offerings,  
enriching the businessvisitor experience

S$3.8 MILLION

Over

11,50 0 TE A M
MEMBER S

raised through Sands for
Singapore Charity Festival

to date, across over
50 different nationalities

OVER
S$35 MILLION

raised since Festival inception
in 2013

5 VIBR ANT
FESTIVALS
for arts, dining, music,
retail and wellness in 2023

NE ARLY 90
CONCERTS,
E VENTS ANDPERFOR M ANCES
staged in 2023

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

FINA N CI A L
HIGHLIGH T S
U S $ 1. 8 61
BILLIONU S $ 1.16 8
BILLION

Adjusted Property EBITDA

Non-gaming revenue (Rooms, Food
& Beverage, Mall, Convention, Retailand Others)

US$3.849
BILLION

US$2 .681
BILLION

Net revenue

Casino revenue

9 6 . 3%HOTEL
O C C U PA N C Y
US$631
AV E R A G E
DA I LY R AT E

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESS“In Singapore, Marina Bay Sands
once again delivered outstanding
levels of financial and operating
performance. Our new suite
product and elevated service
offerings position us well asairlift capacity continues toimprove and the recovery intravel and tourism spending
from China and the wider
region continues to advance.”
Robert G. Goldstein, Chairman and Chief Executive Officer,
Las Vegas Sands

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

YEAR IN REVIEWTIMELESS LUXURY

TIM ELE SS
LUXURY
Every last detail of the reimagined
Marina Bay Sands transcends
expectations. Imbued acrossthe resort, all touchpoints
breathe ‘luxury’. An upscaledtransformation enhances the sheer
elegance of the hotel and casino,along with many compellingofferings within entertainment,
food, retail and guest attractions.

PIONEERING PROGRESS

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

O UR
PRO GR E SS

Three years ago, Marina Bay Sands
embarked on a transformative
journey to elevate its positioning
to new heights of luxury. This
multi-year strategy, focusedon enhancing the customer
experience and staying ahead in
the competitive hospitality market,
made significant strides in 2023.
Staying on the Right Track
The integrated resort is well on track in its
journey to elevate product offerings, withkey milestones passed during the year.
Notably, the renovation of hotel rooms andsuites in Towers 1 and 2 is nearly completed,with 390 suites introduced as a result.
New VIP gaming spaces and fine dining
experiences were also unveiled in addition
to enhancements to service delivery.
The result of US$1 billion invested in theresort’s transformation, these changes havealready garnered positive feedback from
customers as global travel roared backto life over the past year.

“We’re attracting very high-level customers
from all over the world, particularly Asia,and the feedback to the changes has been
overwhelmingly positive,” says Paul Town,
Chief Operating Officer. “Customers arecoming more often and staying longer.
They’re also spending more with us, andthey’re happier with the overall experience.”
In particular, customers have been delighted
with the aesthetic appeal, the thoughtfulinteriors and the detailed accessorisingof the newly renovated hotel rooms. The
revamped gaming spaces have also led toincreased engagement and satisfaction.
Meanwhile, the dining experience has
also undergone a notable transformation,with more innovative concepts coming
to Singapore. This pivot was in line withcustomer preferences and has been similarly
well received.
In the next phase of its transformation, theintegrated resort is set to invest an additional
US$750 million to renovate Tower 3 andenhance guest experiences in shared spaces
such as the hotel lobby and Sands SkyPark,
as it seeks to complete the seamless luxury
journey for customers.
To stay relevant amid fiercer competition
over the long term, Marina Bay Sands
adopts a strategic approach thatinvolves both industry benchmarking
and innovative thinking.

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESS

15

Moving Beyond the PhysicalEnhancing the service aspect of Marina
Bay Sands’ offerings is perhaps themost challenging element of its journey.
This extends beyond physical renovations
to encompass significant improvements
in service and technology.
“The transformation is not just the physicalchange but also the service element.
We’re investing in people, in service
and in technology to elevate the product,”adds Town.
To this end, the integrated resort has
expanded its butler training programme
to ensure there are a sufficient number oftrained Team Members to service the larger
number of suites at the hotel. It has also
employed technology to further smooth thecheck-in process at the lobby, a traditional
pain point of the customer journey amonghospitality providers.
Guests can now check in via their mobile
phones while travelling from the airport
using facial scan technology and use theirdevices to access their rooms upon arrival.
This allows them to skip the front desk
should they wish to. As part of the enhanced
experience, select guests will also bechecked in at their suites or at a dedicated
VIP arrival point, further reducing the numberof customers checking in at the front desk.
“This doesn’t mean we intend to scaleback on hospitality touchpoints; personal
interaction is still very important. However,
we will be focusing on more meaningful
engagement points for customers,” explains
Yoshua Rubinstein, Senior Vice President,
Development and Strategic Planning.
On the people front, the priority now
is to instil a customer-centric mindset
among all Team Members that cuts acrossdepartmental boundaries.

U S $ 1.75B
reinvestment in theproperty’s transformation

The team dedicates considerable effort toanalysing market trends and developments
in luxury hospitality and entertainment
globally, observing competitors and evennon-traditional players in locations such as
Macao, Dubai, Paris and the United States.
This approach ensures that Marina Bay
Sands not only matches global standards,
but also introduces novel, reimagined
experiences in its offerings, setting new
standards of excellence in the luxury sector.

“The goal is to put the customer at the centre,
both in terms of physical and digital guest
journeys, of everything we do. If we canachieve that, then it makes it a lot easierfor departments to collaborate and thinkholistically,” adds Rubinstein.
Three years on and Marina Bay Sands remains
well on track with its transformational strategy
as it continues to adapt to stay ahead in theluxury hospitality market.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

T HE S K Y I S
T HE LI M I T

At Marina Bay Sands, a worldof endless possibilities awaits
the modern luxury traveller.
With a multi-year transformation
underway, the resort has taken
the luxury experience to thehighest levels, pulling out all stops
to ensure that guests’ evolving
expectations and demands are
met in every way.

Complementing the world-class service is adigital engagement strategy, which includes
the flagship Sands Mobile App. Through the
app’s comprehensive digital footprint, theproperty has enhanced guest interaction,
driving a higher degree of engagement
and convenience. In recent years, the app’s
range of uses has blossomed, allowing theconsolidation of guests’ Sands LifeStyleaccounts in a single interface and introducing
a loyalty booking engine for guests to bookstays via the app.

Luxury hospitality has been redefined, withsignificant investment dedicated to marrying
best-in-class product offerings with elevatedservice standards.

“We’ve relooked the entire customer journey
to reimagine the experience, from their pointof view. A lot of thought and planning is done
to ensure that as these guests transition
through their experience on property, it’sdone seamlessly,” says Town.

Over the past year, this guest service
transformation has been taking place acrossthe property. Team Members are trained toprovide intuitive and exceptional service,surpassing industry standards. They are also
empowered to be innovative and explore
ideas to delight guests, above and beyond
their expectations. Traditional boundaries
between departments are broken down,
giving rise to a collaborative culture to ensure
a seamless guest experience.

“Using technology, we’ve also made surethat the information about customers
that’s required to service them at the rightlevel is disseminated across the property.
A lot of it is just about good old-fashioned
collaboration. The hallmark of the last
two years has been departments working
together a lot more closely. We’re no longer
thinking departmentally, but rather aligning
well because we’re putting the high-value
customers at our core.”YEAR IN REVIEWThe dedication to creating a perfectcustomer journey starts even before theguest arrives. In the lead-up to the stay, adetailed database – shared across various
departments – ensures that the guests’
preferences, down to the firmness of their
pillows, are logged and prepared. Upon
landing, the guest will be greeted by a teamat the airport and escorted in limousines
directly to the hotel via a private, belowground street entrance, ensuring the utmost
privacy. En route, the guest can opt to checkin and download a digital key via the app, allwith a few taps on a mobile device.

TIMELESS LUXURYPIONEERING PROGRESS

Once on property, a dedicated butler,
already apprised of the guest’s preferences,
will be the key liaison for the durationof his or her stay, facilitating restaurant
bookings, attraction visits and other needs.
This elevated service extends all the way to
the guest’s departure, ensuring the same
exclusive experience from start to finish.
“Every luxury hotel around the world istrying to build bigger and better. There’s
always something new coming up,”says Tane Picken, Senior Vice President,
Hospitality. “The most meaningful
difference we can make is to drive that
personalisation of the customer journey,recognising that every guest is unique andhas different preferences.”
Specialised teams create
bespoke journeys for guests,
ensuring their seamless arrival
at and departure from the resort.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

World of Paiza
Throughout the stay, the VIP guest willencounter luxury at an unprecedented
scale across the property, made possible
through the ultimate in Paiza experiences.
The programme, exclusive to top customers,
provides access to curated experiences
at Sands’ properties across the world. It
was further enhanced in 2023, with new
and refreshed products for the mostdiscerning guests.
At the hotel, the Paiza Collection features
ultra-luxurious residential-style suites locatedon the highest floors. The experience
includes private VIP arrival and dedicatedlifts, butler services and exclusive accessto a new multi-concept executive clublounge that will feature a tea vault, bespoke
whisky bar, private liquor locker, garden
conservatory and buffet spreads served fromopen kitchens helmed by top chefs.
At the casino, the same attention to detailhas gone into transforming the customer
journey, from arrival at the basement carpark,
to relaxing in the Paiza Lounge and gamingin new private VIP salons.

Paiza members seeking an even moreexclusive experience can charter the Paiza
One, a 44.5-metre superyacht from the
Italian shipbuilder Sanlorenzo, to host theirown memorable events.
Paiza members can also gain access topremium curated experiences, such as wine
auctions where they are given an opportunity
to sample rare spirits from around the world.
Members can also take advantage of offproperty experiences, from the fairway
to the waters off Singapore. For example,
golf enthusiasts can take advantage ofthe new Paiza Golf Programme, created incollaboration with premier Singapore golfcourses such as Laguna National Golf Resort
Club and Sentosa Golf Club. For those who
cannot make it to the greens, they can stillpractice their swing at the hotel’s Presidential
Suite, which houses a golf simulator loadedwith world-renowned courses.
“By reimagining the World of Paiza throughsuch signature experiences and world-classservice, we are extending guests’ stays andencouraging even more visits,” says Jeremy
Bach, Senior Vice President and Chief
Customer Officer. “As a primary strategy,
we are customer obsessed. As an execution
strategy, we are perfection obsessed. The
focus going forward is to stay true to thosestrategies of customer obsession andexecution perfection.”

VIP guests will encounter thehighest standards of luxury onand off-property, from the hotel
and casino to the superyacht andgolf programme.

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESSD R I V I N G P E R S O N A L I S AT I O NWith the renovation of Tower 1 and Tower 2 complete,
and Tower 3’s transformation now underway, thejourney to elevate the product is well on track. The
next critical mission on this transformation journey
is to elevate already world-class service offerings
to even higher levels, to deliver highly personalised
experiences which clearly differentiate Marina Bay
Sands from the intensifying global competition,says Picken.
Among a multitude of initiatives, this involves creating
spaces and services attuned to the requirements ofdifferent guest profiles under one roof. At the iconic
rooftop pool, for example, there are secluded spaces
where those seeking privacy can enjoy a glass ofchampagne without unnecessary distraction, as well
as open family-friendly areas that feature balloon
sculpting, sand art and caricature drawing.

Empowering Team Members
Implementing personalisation at such a scale comeswith its own set of sizeable challenges. One is the needto train all hotel Team Members to intuitively respondto a wide range of guest expectations, whether it
involves a swift check-in or engaging more deeply
with guests who desire human interaction.
As such, a key aspect of the hotel’s elevation
strategy involves transforming the culture andmindset of its workforce. In this regard, leadershipplays a crucial role in setting an example andfostering an environment where Team Members
feel involved and empowered to make customerfocused decisions.

This shift in culture also emphasises making theworkplace a highly enjoyable one, as a contented
team is more likely to deliver exceptional service.
“We’ve built a system that enables the team to deliver
an extraordinary level of service. The focus now is tochange the culture so that Team Members themselves
actually want to deliver that service, and not be driven
by management,” adds Picken.
Recognising the importance of its people, Marina Bay
Sands is also actively building a robust hospitality
pipeline to meet its ambitious goals. Young talent
are being nurtured through collaborations with hotel
schools, universities and high schools globally andlocally. Unlike many of its competitors, the integrated
resort through its scale and multiple business units
is able to offer a rewarding career path in a diverse
range of roles within a single organisation. A food& beverage (F&B) server, for example, is not limited
to working in a particular restaurant, but can moveacross different outlets or even into behind-thescenes planning work, as his or her career progresses.
This approach not only helps to retain talent, but
fosters a more dynamic and adaptable workforce.
“The amount of investment in quality and customer
focus is probably unparalleled in any hotel that I’ve
seen anywhere in the world,” says Picken. “We areunrelenting in our goal to be the best hospitality
integrated resort in the world. Everything we do is
focused on delivering the best luxury hospitality
experience in the industry.”

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

CHECK IN
TO UNR I VA LLED
LUXURY

Journeying from the lift lobby,
down the corridor and into thesuite, guests find themselves
surrounded by luxury furnishings,
materials and colour palette allcontributing to the sense thatsomething truly extraordinary
is unfolding.
Guests are greeted by a grand foyer withelegant fabric-lined wall panels enlivening
the space with a metallic quality andreflecting light. Marble marquetry flooring
represents a modern take on the shapes andforms of Peranakan tiles.
The space is separated from the living area bymetal screens inspired by traditional Chinese
screens, adding a sense of anticipation andformal procession. A dramatic, metallic
sculpture in the corner of the spacetranscribes the number eight, deemed as
good luck in Asian culture.
Launched in 2023 as part of Marina Bay
Sands’ US$1 billion reinvestment programme,
the Paiza Royal Collection, part of the Paiza
Collection, is the resort’s crown jewel. All of
the suites occupy the uppermost floors of thelandmark address and have been designed
to seamlessly blend with the lifestyle of themost discerning guests.

Within it are the Horizon, Marina, Presidential
and Chairman suites, each varying in sizeand offerings. There are spaces to game,entertain and, most importantly, rest
and recharge. All this is done in a setting
individually curated to be the pinnacle ofsophisticated living.
Visual touchstones include details inspiredby regional flora and fauna, layered withmodern elements derived from traditional
Southeast Asian craftmanship. The colour
palette has a sophisticated tonality andrichness with accents of crimson red.
Dramatic ceiling heights are a signaturein the suites, adorned with pearlescentaccents and architectural frieze details.
Also featured are stunning contemporarystyle pendant lights, hand-embroideredwallpaper, fluted glass panels and cushions
wrapped with plush fabrics. Adding that
personal touch is a remarkable collectionof commissioned art, spanning sculptures“Guests can look forward to one-of-akind stays at Marina Bay Sands. The
Paiza Royal Collection, housed within
The Paiza Collection, reinvents thehotel experience. Whether guests preferto indulge in spa treatments, practicetheir swing on the golf simulator, orplay the grand piano, there is a suitefor every need.”
Tane Picken, Senior Vice President, Hospitality

MAJOR
ACCOL ADE S
2023

Forbes Travel Guide 2023
Four-Star HotelLA LISTE
Top 1,000 World’s
Best Hotels 2023

Best Suite and Best
Typical Guestroom
at NEWH Las Vegas’
HOSPY Awards 2023

Destination: Best Leisure
Vacation at Travel +Leisure China’s World
Leisure Awards 2023

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESS21

In the bedrooms, the pièce de resistancemust be the Savoir mattress, constructedby hand using centuries-old techniquesand layers of hand-teased horse tail,Mongolian yak wool and pure cashmere.
Each is matched with pillows, a mattresstopper and duvet in white goose down from
homegrown luxury bedding brand Ploh –encased in 600-thread-count sheets from
Frette for a blissful night of rest.
Custom built-in joinery with intricate fluted
drawer panels reveal a night fridge, glasswareand kettle. Regardless of the hour, guests canchoose from a selection of premium still andsparkling mineral water offerings. There arealso teas to calm and relax from Singapore
brand Ette Tea Company.

Guests can unwind overcocktails at the Social Bar,
while marvelling over thestunning city view and
watching the sun set over
the Marina Bay precinct.

and paintings by local and regional artists
who have been inspired by the property’s
proximity to surrounding waters in theSouth China Sea and the Marina Bay area.
Dedicated spaces for the Social Bar, private
gym and ensuite bedrooms are crafted
into the design of the suites as havensof blissful rest, in addition to lavish living
and dining areas.
The Social Bar, located beside the dining
area, is characterised by highly figured
Italian Arabescato Corchia marble. Lehmann
Glass handblown stemware stands poised
to be filled with the rarest of Grand Cru
wines, while cocktails by Avantgarde canbe served in Schott Zwiesel Hommage
Carat glassware.
Other features include warming drawers
that ensure porcelain cups are kept at theideal temperature for brewing tea, as well as
an integrated ice well and an undercounterisland chiller to keep food and beverages
chilled. A beautifully crafted, free-standing
humidor stands to one side, calibrated forrare cigars that aficionados will appreciate.
Private gyms feature state-of-the-art
equipment from the Technogym Personalseries – the Kinesis, Elliptical and Treadmill– as well as stunning wood-crafted
accessories, such as dumbbells, a skippingrope and push-up bars.

Thoughtful consideration is given to thebath and wardrobe experience. Shower with
the Dornbracht oversized double shower
head and full-body spray jets. Then, getenveloped in the Garnier-Thiebaut terryrobe before heading next door to thegenerously sized walk-in wardrobe. This has
a dedicated dressing table and an Orient
Crown safe that comes with watch winders.

Suites to Cater to Every Need
There are also unique hallmarks that
distinguish the four suite types in the
Paiza Royal Collection.
The intimate one-bedroom Marina Suite
offers a relaxing sea view with its walkout
balcony. Two layouts are available tosuit guests’ preferences. Between theSocial Bar, where a dedicated butler has
prepared shelves of wines, liquors and otherbeverages, and a media room fitted witha pool table and karaoke system, there areendless options for guests looking to havea fun time in the comfort of their suite.
Appealing to guests with a penchant forwellness is the Horizon Suite. Named inhonour of its views – the city skyline as wellas the South China Sea and Gardens by the
Bay – it is a one-bedroom sanctuary where
centuries-old rituals combine with state-ofthe-art facilities to inspire deep rejuvenationand pure serenity.
At the entrance, a pair of custom-designed
metal screens with etched patterns frame theview into the living and dining room. Beyond
them are the treatment areas, loosely divided
into the facilitated and self-guided.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

The former comprises a massage room with
two tables, traditional hammam, dry sauna,
ice well and steam shower. While taking
in the surroundings, guests can pause toadmire the book-matched Corteccia Marble
feature wall above the bathtub that adds a
subtle, soothing touch to the space.
Those staying at the resort can book a bodytreatment and let expert therapists kneadaway tension while lying on the Gharieni
table, followed by a restorative hammam
ceremony that cleanses and revitalises
both body and spirit.
In another wing of the suite is the selfguided area. One is a room where a
Himalayan salt wall has been erected,
built from bricks made of the mineral.
Relax on heated ceramic lounge chairs
and induce a meditative state of mind.
Beyond this is the private gym with panoramic
views of Gardens by the Bay. Train on theTechnogym equipment or use the provided
mats for a guided yoga or Pilates class.
Or keep the space free from items and get
ready for a tai chi session – the possibilities
are endless.
For those who enjoy gaming andentertaining, the Presidential Suite is wherestately splendour meets refined revelry.
Designed with two bedrooms, it comesin four configurations, one of which bears
a state-of-the-art full swing golf simulator.
Challenge friends to a game at one of themany renowned courses pre-loaded into
the system. From St Andrews to Pebble
Beach and Torrey Pines, there is no needto travel to a golf course with these beautiful
courses just a tap away. For an added
touch of reality, golf sets from Titleist
and TaylorMade are available, as wellas  Paiza-branded golf balls, gloves andother accessories.
Other Presidential Suite configurations
include one with a Vismara pool table
and media room with a 95-inch Samsung
television that can stream blockbusters or
be converted into a karaoke system withover 100,000 songs to croon along to.

A fourth layout incorporates a full-scale
entertainment show kitchen with highquality cooking equipment, allowing
the resort’s culinary team to create
extraordinary in-suite experiences forguests. Hire an award-winning chef todo the cooking or indulge your inner
gastronomic maestro; regardless of thedecision, the suite stands ready to caterto all tastes.
Those travelling with multiple generations
or with a yearning for hosting will appreciate
the Chairman Suite, the most palatial of
all the residences in Marina Bay Sands.
Featuring three or four bedrooms, it has
two living rooms and a media room withthe 146-inch Samsung ‘The Wall All-in-One’
television spanning floor to ceiling.
Hire a musician to play the in-room grandpiano and provide a soundtrack to theevening. With the fully stocked kitchen andbar, merrymakers will want for nothing.
From day to night, the suites have clearly
been conceptualised to embody timelessAsian grandeur, without compromisingon comfort. Truly, no detail has been
overlooked. In fact, guests often find it
difficult to leave – but given that these aredesigned as ultimate residences, who canreally blame them?

The Presidential Suite comesin various configurations, oneof which is equipped with astate-of-the-art golf simulator.

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESS

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

W ELLNE SSS O J O UR N

Move, recharge, heal. These
three pillars make up Marina
Bay Sands’ wellness offerings
for hotel guests and public
visitors. The resort offers a hostof experiences waiting to bediscovered, including guided
running trails around the Marina
Bay area, in-room workouts,
sound bath meditation sessions at
SkyPark Observation Deck andmineral water to enhance sleep.
Wellness transcends dimensions at Marina
Bay Sands, with the resort offering a wellness
programme that targets both mental andphysical wellbeing. The experience begins
right in the hotel room, and as guests
explore the rest of the property, they areable to partake in fitness classes at Sands
SkyPark or relax between meetings at
Sands Expo & Convention Centre.
Every room and suite has wellness
incorporated into its design. Guests cancheck in, and after a good night’s rest on theirselected pillow from the carefully curated
menu, turn on the IPTV and select theirchoice workout from the comprehensive listof wellness programmes. Using this function,
they can follow an in-room yoga routine

or scan the QR code to download an app
that has a 10km route, from the resort toChinatown, to walk or run along.
In the suites, a dedicated water menu has
been introduced with the help of a certified
Water Sommelier, listing three still and three
sparkling types. Whether it is with a meal,
to enhance sleep or to hydrate after a fitness
session, there is a complementary drink
for all occasions.
The Horizon Suite is the integrated resort’s
ultimate wellness experience. Designed likea mini wellness retreat, the one-bedroom
sanctuary has a spa zone complete with a
traditional hammam and Himalayan salt wall.
A massage room adjoins a steam showerand dry sauna with a spectacular view of
Gardens by the Bay. A third space is reserved
for the private gym, with top-notch exercise
equipment that can easily be moved to makeway for a private yoga or Pilates class, aswell as beautifully designed wood-crafted
accessories for simple workouts.
Guests visiting Singapore for businessevents will soon be able to enjoy a spreadof wellness experiences between keynote
addresses and networking sessions.
A conference could be preceded by anintentional breathing exercise, or a meeting
could end with a short group meditation.
These are all part of a plan to integrate
wellness offerings with MICE for a moredeliberate mind-body connection.

In 2024, spaces like SkyPark
Observation Deck and theiconic rooftop Infinity Pool willplay host to a suite of wellness
activities including yoga andtai chi for both hotel guests
and the public, offering themthe opportunity to soak up the
spectacular Singapore skyline asthey embrace wellness.

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESSS ERV ING HIGHS TA NDA R DS AT T HE
G A M ING TA BLE

Marina Bay Sands continued
to elevate the premium gaming
experience in 2023 while building
on its industry-leading responsible
gambling and complianceprogrammes.
Refurbishment works have been carriedout across the casino, complementing thetransformation taking place across therest of the property. As part of its service
transformation, Marina Bay Sands is working
to instil a mindset and culture shift amongits 3,000 table games Team Members. This
involves enhancing standard operatingprocedures while encouraging staff toembrace a service approach akin to that ofhigh-end restaurants or hotels.
“Our players are here for the experience, andwith changing customer expectations, theface of gaming needs to transform,” says
Cetin Tanisman, Chief Casino Officer, Asia.
“As such, we are training our Team Members
to help them better understand which partsof their roles are most important from acustomer’s perspective. For instance, wewant our managers on the floor to be lessfocused on administrative tasks, and more
service oriented,” he adds.

25

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Adopting Internationally
Recognised Standards
A key objective for the gaming operations
customer service team in the coming year
is to obtain a rating from the Forbes Travel
Guide, the recognised global authority
on luxury travel. Traditionally reserved forhotels, restaurants, spas and cruises, theGuide uses up to 900 objective criteria toevaluate businesses. The property’s hotel,
restaurants and spa are already recognisedin the Forbes Travel Guide annually.
The intention is not merely to meet the
Guide’s exacting standards, but to tailor
them for the unique casino environment
while satisfying gaming regulations
and responsible gambling guidelines.
The certification process – a rigorous
undertaking involving multiple audits – isexpected to be completed before the endof 2024.

“Having the Forbes standards in place meansthat every time a customer has a gaming
interaction, we ensure the experience will beat the same high standard regardless of who
is delivering it,” says Tanisman. “Combinedwith the ongoing reinvestment in elevatedgaming spaces, we will be delivering
unmatched guest experiences.”

Impressive Refurbishments
Over the year, refurbishments have been
carried out at Level 3, including a new
Grand Lobby with a water feature, Paiza
Lounge and communal gaming areas. No
details were spared in this transformation– from the time VIP guests arrive at thecasino, they are welcomed at a brand-new
basement carpark before being ushered
into a new private salon. Even the Paiza
Bridge connecting guests to their hotel
suites has been radically transformed with a
new aesthetic feel and elevated finishings.
The elevation in the casino experience,across both service and hardware aspects,
helped support the record revenue
performance seen in 2023, amid theongoing strong recovery in tourism.

Marina Bay Sands madeheadway in efforts to elevateservice standards andprocesses across the casino.

MAJOR
ACCOL ADE S
Integrated Resort of theYear at Global GamingAwards Asia-Pacific 2023

Best Integrated Resort at
Asia Gaming Awards 2023

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESS

Committed to Responsible Gambling
Marina Bay Sands is dedicated to thehighest standards of professional andbusiness conduct under its industry-leading
compliance programmes. Its Responsible
Gambling (RG) Programme also remains
a cornerstone of its gaming operations.
A significant enhancement in 2023 was thetraining of nearly 100 Team Members as
RG Ambassadors in September, bringing
the total number to 700.
Comprised of Team Members who work in
the casino, the RG Ambassador network
acts as the first line of defence in identifying
observable signs of problematic gambling
behaviour. Specialists are also on hand to
step in when further assistance is required.
Marina Bay Sands aims to train 80–100 new
ambassadors in 2024.
Throughout the year, NotifyMyPlay – atechnology-powered RG solution to establish
limits on the amount of time, money or both
spent playing at electronic gaming machines
and electronic table games throughout theentire casino gaming floor – continued to be
popular among patrons.
Despite the increase in casino patronage
as global travel resumed, there was nocorresponding rise in problematic gambling
behaviour that the RG Team observed.
This was due to the integrated resort’s
robust RG framework, greater awareness ofproblem gambling in the broader communityand social safeguards by the Singapore
Government – including the entry levy
system and casino exclusion orders.

Strengthening Collaborative Efforts
Collaboration with government agencies
and external support services continued to
be a key aspect of Marina Bay Sands’ RG
efforts in 2023. One key milestone was thetriennial renewal of the integrated resort’s
RG accreditation by the RG Council basedin Ontario, Canada.
According to the Council’s report, Marina
Bay Sands had made notable improvements
across the board since the last accreditationin 2020. These improvements, in areas
such as overall RG policy, implementation
plan and training, underscore a significant
enhancement in the awareness andexecution of RG practices.

By increasing awareness, providing
comprehensive training and collaboratingwith key stakeholders, Marina Bay Sands
has solidified its commitment to responsible
gambling, making it not just a policy but aprinciple embedded in the resort’s culture.

“Looking ahead, we will continue efforts
to demystify our Responsible Gambling
tools and make them accessible to all
patrons, thereby normalising the act ofseeking help.”
Joseph Bufalino, Executive Directorof Responsible Gambling

Marina Bay Sands remains
committed to responsible
gambling.

70 0Team Members trained
as Responsible Gambling
Ambassadors

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

T R A NS I T I ONING
TO A NE W ER A O F
LUXURY H OS PI TA LI T YMarina Bay Sands has embarked
on a mission to enhance its
position as the region’s premier
luxury destination. This ambitious
rebranding is both a responseto the post-pandemic travel
and hospitality landscape, andan ambitious stride towards its
goal of setting new standards of
excellence in luxury hospitality.
This elevation is a comprehensive exercisethat will impact the entire organisation, as
it seeks to ensure a consistent delivery of
products and services tied together by one
cohesive and compelling brand message.
At its most tangible, the rebranding willfeature an updated design philosophy thatwill dictate the brand’s aesthetics, from a
refreshed logo to new uniforms for frontoffice Team Members.
These changes aim to create a sophisticatedvisual narrative that resonates deeply with the
integrated resort’s target clientele, echoing
at every touchpoint of the brand, from digital
screens to retail outlets. The rebrand is
expected to be fully unveiled by 2024.

“Our new brand mission is to ‘Draw the world
to a new line of luxury’,” says Irene Lin, SeniorVice President and Chief Marketing Officer.
“This mission amplifies the goal of Marina
Bay Sands to not merely provide luxury, but
to redefine it by setting a new benchmark inhigh-end hospitality.”
Beyond enhancing Marina Bay Sands’
external appearance, the rebranding
will manifest itself in service execution –in particular, meticulous attention to detailby Team Members when interacting withcustomers. This will involve the ambitious
task of educating Marina Bay Sands’ morethan 11,500 Team Members to enable a
coherent delivery of the new brand ethos
across all aspects of the integrated resort.
As Jeremy Bach, Senior Vice President andChief Customer Officer, explains, “Elevating
our service to create this feeling of luxury
for the customer is extremely complex. It
will require enhancing the EQ, or emotional
intelligence, of our Team Members so thatthey can anticipate the customer’s specificneeds. However, we are heading in the right
direction to execute this strategy, ensuringthat we are able to achieve everything we
promise to deliver.”YEAR IN REVIEWAligning with Like-Minded Brands
Marina Bay Sands’ brand elevation is not
an isolated endeavour, but is intertwinedwith key strategic partnerships andcollaborations. One notable example is amulti-year partnership with the Scuderia
Ferrari Formula 1 team, starting in 2023.
In September, throughout the duration of
the Singapore Night Race, the iconic hotel
towers lit up with Ferrari’s signature blazing
red. The property also hosted a by-inviteonly cocktail reception with team drivers
Charles Leclerc and Carlos Sainz.
A replica of Ferrari’s 2019 F1 WorldChampionship car, SF90, was also displayedin the hotel lobby. Such collaborations arean avenue for Marina Bay Sands to alignwith high-calibre brands and personalities
that resonate with the luxury positioning
the property continually builds.

TIMELESS LUXURYPIONEERING PROGRESS

29“The alignment with brands such as Ferrari
is critical in delivering on our new brandmission. We need to find the right partners
that bring us to the level that we want to be
at. We were particularly blessed in our firstyear working with the Scuderia Ferrari F1
team because they won here in Singapore,”
explains Lin.
2024 will see another exciting collaboration,
as Marina Bay Sands becomes the Official
Presenting Sponsor for Taylor Swift’s
groundbreaking The Eras Tour during her
only Southeast Asian stop. The integrated
resort will curate activations and exclusive
packages in celebration of arguably theworld’s biggest pop star, who will holda series of sold-out concerts here in
Singapore in March 2024.

Marina Bay Sands was lit up in red
during the Singapore Night Raceas part of a multi-year partnershipwith the Scuderia Ferrari Formula
1 team inked in 2023.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Presenting as One Master Brand
One key aspect of Marina Bay Sands’mission to redefine luxury hospitality is its‘Festivalisation’ strategy that was rolled out
at the start of 2023. Under this initiative,
the integrated resort organised a series of
festivals throughout the year – celebrating
themes such as food, wellness, music andfashion – that are held in conjunction withrelated events taking place in Singapore.
The inaugural festival, ‘Where Art Takes
Shape’, was a 10-day celebration held intandem with Singapore Art Week in January
2023. More than 40,000 people visited theproperty during that period for ART SG,
Southeast Asia’s leading international art
fair, and went on to enjoy other experiences,whether eating at Marina Bay Sands’Michelin-starred restaurants or attending
related events at ArtScience Museum.
The event presented an expansive canvas
for Marina Bay Sands to showcase its
multifaceted offerings. By crafting luxury
experiences surrounding the anchor ART SG
event, Marina Bay Sands was able to reacha wider audience.
Encouraged by the success of ‘Where Art
Takes Shape’, the resort subsequently held
additional festivals, including ‘Where Your
Senses Feast’ themed around Vinexpo Asia,
one of the largest exhibitions for wine andspirits professionals, and ‘Where Mind and
Body Connect’ in conjunction with Wellness
Festival Singapore.
Significantly, the Festivalisation exercise
showcased the property’s enterprising
approach towards successfully
implementing the rebranding strategy.
“I would say this is the first year in which
we’ve taken an entrepreneurial approach
to execute a strategy. We knew our mission
and what we wanted to do to get to ourdestination. We then had to decide what
festivals to hold to have the greatest impact,whether it was art, or food and wine,
and then execute that successfully,”
explains Lin.

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESSF E S T I VA L I S AT I O N
IN THE SP OTLIGHT
Where Art Takes Shape
6 to 15 January 2023
A 10-day celebration organised in tandem with
Singapore Art Week. Visitors were treated to a
curated lineup of art-related activities, such as
the debut of Southeast Asia’s largest art fair,
ART SG, and art-inspired menus.

Where Your Senses Feast
15 to 28 May 2023
Themed around Vinexpo Asia, thisgastronomic festival featured over
30 events across the integrated resort,
including a first-ever Michelin-starred chefcollaboration and an experiential dining
affair set at nightclub MARQUEE Singapore.

Where Mind and Body Connect
17 June to 9 July 2023
This festival, held in conjunction with Wellness
Festival Singapore, offered immersive
experiences for the public to recharge
through a series of hour-long weekend
morning classes, from high-impact Muay Thaiboxing to therapeutic meditative sessions.

Where Music Takes Over
15 July to 2 August 2023
Over 10 concerts and musical performances
headlined by leading names in global
entertainment, including Taiwanese
Mandopop singer David Tao and Colombian
singer-songwriter and music producer J Balvin.

“For a long time when you asked ourcustomers ‘What is Marina Bay Sands?’,
we would get different answers. Some thinkof us as the rooftop pool, others the mall.
So we wanted to leverage signature events
that pulled the whole property together toshowcase the fact that we are actually one
destination and one master brand that ismore than the sum of its parts.”I rene Lin, Senior Vice President and Chief
Marketing Officer

Guests were treated to experiential
dining feasts across the property
at ‘Where Your Senses Feast’, agastronomic festival in May 2023.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

A N EN T ERTA INM EN T
DYNA M O

The entertainment spark shonebright at Marina Bay Sands in
2023, with a series of blockbuster
concerts and celebrity-studded
events that further solidified
the integrated resort as a global
entertainment hub.
Throughout the year, nearly 90 concerts,
events and performances were staged acrossmultiple venues. This was more than double
the number of entertainment shows in 2022
and included A-list celebrities such as Joey
Yung and The Wynners who performed at
the property for the first time.
Marina Bay Sands also made history bystaging the premiere of – and only Southeast
Asian stop for – Disney’s Frozen: The
Hit Broadway Musical in February 2023.
In addition, the resort hosted the Tony
Award-nominated smash hit musical & Juliet,
which made its Asian premiere at Sands
Theatre in September 2023. Throughout theyear, the venue boasted a robust calendar,with 23 ticketed performances by individual
artists, global touring Broadway musicals andtheatrical shows, collectively entertaining
323,888 guests.

With a renewed focus on premium
entertainment, and recognising the surge inentertainment tourism in Singapore, the resort
pulled out all the stops and shored up its
repertoire with the relaunch of its Sands Live
concert series in March. This included an
expanded initiative, Sands Live Season, thatbrought in world-class Asian artists, including
celebrated Cantopop icon Miriam Yeung andTaiwanese singer Richie Jen, as well as South
Korean megastars PSY and Rain.
Momentum picked up in July, when the
integrated resort rolled out its inaugural
Music Festival – Where Music Takes Over.
This event saw over 10 artists performing
over three weeks, including American indie
rockers The Strokes’ first ever concert inSingapore and shows by American singer
Sabrina Carpenter, and Colombiansensation J Balvin.

YEAR IN REVIEWTIMELESS LUXURY

The iconic destination also served as a perfect
backdrop for two key events in 2023. The
world premiere of Hollywood blockbuster
Transformers: Rise of the Beasts, where Marina
Bay Sands welcomed the film’s director Steven
Caple Jr., long-time Transformers showrunners
and producers Lorenzo di Bonaventura andMark Vahradian, alongside cast members
Anthony Ramos, Dominique Fishback
and Tobe Nwigwe for one of the biggest
red-carpet events in Singapore. Grammynominated American band OneRepublicalso shot their latest music video RUNAWAY
on site, casting a global lens on Marina Bay
Sands. These events reinforce its reputation asa primary destination for entertainment.

October 2023. This was a ‘day to night’ eventthat blended wellness and live entertainment
in a unique way, bringing together some of
the biggest Chinese stars. These included
fitness sensation Liu Geng Hong, better
known as Will Liu, Chinese artist Wu Chunand Mandopop group Nan Quan Mama.
More than 500 fitness enthusiasts and fansgathered for a free-to-the-public workout
led by Will Liu and his wife Vivi Wang on
the Event Plaza, followed by a riveting
evening of entertainment at Sands Grand
Ballroom featuring all three acts. Attended
by 6,000 guests, the variety show-style event
combined live music, dance choreography
and audience interaction.

In addition to the stellar lineup of concerts
and star-studded events, the integrated
resort broke new ground in entertainment
with its inaugural Sands Wellness
Extravaganza – Golden Week Edition in

Marina Bay Sands hosted the world premiereof Transformers: Rise of the Beasts in May 2023,
in one of the biggest local red-carpet events.

PIONEERING PROGRESSMAJOR
ACCOL ADE S

Tripadvisor Travellers’
Choice Awards 2023
MARQUEE Singapore

Best Nightclub in Singapore
at Honeycombers
Love Local Awards 2023
MARQUEE Singapore (Gold)

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

The Return of Sands Live
Marina Bay Sands’ premier concert series
Sands Live made a roaring comeback in
2023 with an expanded Sands Live Season
programming of high-quality entertainmentthat catered to customers’ interests anddrove significant demand from key overseas
visitor markets. With this objective in mind,
the resort staged more than 10 concerts
headlined by internationally acclaimed artists– March and April saw sold-out performancesfrom multi-award-winning Hong Kong singers
Joey Yung and Hacken Lee, and Taiwanese
pop crooner Zhao Chuan.
The approach worked well, and on theback of the success seen in the first halfof the year, Sands Live Season returnedin December with an impressive lineup of
Cantopop icons Miriam Yeung and The
Wynners. The latest season rounded off inJanuary 2024 with veteran Cantopop andMandopop singer Leo Ku.  
Says Qian Peilai, Senior Vice President ofMarketing and Global Events, “The strategy
was centred on curating a series of events
that would pique interest from overseas,
compelling guests to book longer stays
and encourage repeat visitation. The key
challenge was in trying to get the rightcombination of artists and act time thatwould also maximise the use of venues onproperty and gain benefit of scale.
We believe that creating these periodsof music execution, and branding it as acompounded experience, is more beneficial
than having one-off events that are scatteredaround the year.”YEAR IN REVIEWTIMELESS LUXURYA Regional Crown Jewel in Nightlife
In the nightlife scene, MARQUEE Singapore
continued to be a regional clubbing icon,
hosting a series of sell-out performancesby high-calibre acts and world-class DJs
throughout the year. In 2023, MARQUEE
welcomed 278,622 club-revellers, morethan twice the number in 2022. The nightclub
also hosted 67 international DJs, morethan double the number of guest DJs
booked in 2022.

The year shone bright on
the entertainment front withnearly 90 concerts, events andperformances staged acrossmultiple venues at Marina
Bay Sands.

PIONEERING PROGRESS

35

MARQUEE continued to attract the world’s
greatest names in electronic music andentertainment, with debut performancesby Berlin-based tech-house DJ Peggy Gou,
Eurodance group Vengaboys and Norwegian
house music DJ Kygo, as well as returning
global headline acts such as Alesso, Steve
Aoki and Nicky Romero, who played tosold-out crowds. As a leader in nightlife
entertainment, MARQUEE has kept its finger
on the pulse, diversifying its entertainment
lineup with the launch of its Oh-K! series,
which celebrates the best in South Korean
entertainment. It launched the series withnone other than Korean superstars PSY
and Rain as part of its fourth anniversarycelebrations in April 2023. In September,the nightclub became one of the hottest
venues in the afterparty circuit during theSingapore Night Race season, with sold-out
performances by Hardwell and Alan Walker.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Amplifying the Celebrity Stage
True to its tagline ‘Home of Red Carpets’,Marina Bay Sands continued to make its
mark on the global entertainment map. The
resort worked with like-minded partners –from movie studios to international musiclabels – to secure celebrity-studded global
events with Hollywood A-listers, up-andcoming music artists and movers andshakers in entertainment.
In January 2023, the integrated resort
partnered with film distributor Golden
Village to roll out the red carpet for revered
Hong Kong actor, martial artist and action
director Donnie Yen for the Singapore
premiere of his action film SAKRA. The
property also held an exclusive dialogue
session in which the veteran actor spoke withaspiring film students and VIP guests about
his experiences making the movie. Laterin August, Marina Bay Sands collaborated
with Sony Music Entertainment’s RCA
Records Greater China to welcome Donnie
Yen’s daughter, Jasmine Yen, for the press
conference and launch of her debut single
idk at ArtScience Museum.

As a strong supporter of the arts in
Singapore, the resort also welcomed backlauded Singaporean director AnthonyChen, joined by Chinese award-winning
actress Zhou Dongyu, for the local premiereof his critically acclaimed Chinese film
The Breaking Ice in September. A public
meet-and-greet at The Shoppes and a press
conference were held in conjunction withthe gala premiere at Sands Theatre, drawing
attendance from hundreds of fans.
With the property’s state-of-the-art
capabilities and expertise in staging
world-class events, Marina Bay Sands wasable to team up once again with UnitedInternational Pictures to set the stage for theworld premiere and red-carpet event of thewildly anticipated new Transformers movie,
Transformers: Rise of the Beasts. From astunning display of pyrotechnics, lasers andlights that lit up the Marina Bay area to stateof-the-art video mapping choreographed toan amazing score from the film, the public
event was a dazzling spectacle that left anindelible impression on the thousands offans who came out to see the film’s director,
producer and key cast members in person.

Star-studded
events such as theworld premiere ofTransformers: Rise of
the Beasts cemented
Marina Bay Sands’
status as a global
entertainment dynamo.

YEAR IN REVIEWTIMELESS LUXURY

The magnitude of the event – the first everglobal premiere to be held in Singapore
for a Hollywood blockbuster film – drew
worldwide attention, welcoming over 450
local and international content creators andmedia and generating online content thatreached over 24 million people.
That same month, Marina Bay Sands
partnered with Universal Music Group,
record label of OneRepublic, to serve as
one of the iconic locations featured in
the American band’s latest music video,
RUNAWAY. It marked the first time a
production of this scale had taken place at
the resort’s SkyPark Observation Deck. Set
against panoramic views of the Singapore
skyline and scintillating waterfront, the music
video featured the band performing at
sunset and captured the architectural marvelof Marina Bay Sands’ three cascading hotel
towers. The music video, which had amassed
over 10 million views on YouTube by the endof the year, presented a perfect opportunity
to showcase the versatility of the resort’s
facilities and attractions and its ability tosupport quality productions of this nature.

PIONEERING PROGRESS37

A Measured Approach for 2024
As the integrated resort heads into 2024, thecuration of events and activities will continue
to be steered by the primary strategy tofocus on the premium customer.
Already in the pipeline for 2024 are two
critically acclaimed musicals being brought
in by BASE Entertainment Asia: Matilda theMusical, which returns to Sands Theatrein March, and Hamilton, which will makeits Singapore debut in April. In March, thepremier concert series Sands Live is set toreturn with a two-night performance bylegendary singer Sir Rod Stewart at Sands
Grand Ballroom.

“Our goal is focused on really highquality entertainment. In terms ofvenue availability, every decision willtake into account determining factors
such as whether the performance orentertainment targets and drives interest
from the right audience, and if the dates
are suitable to stage these events. These
factors may lead to fewer events, but avery high success rate for each one inachieving our objectives.”
Jeremy Bach, Senior Vice President andChief Customer Officer

MARQUEE Singapore
continued to deliver stellar
programming over theyear. One highlight was theinaugural China Hip-Hop
Power Live, showcasingsome of the most popularartists from China.

38

M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

AT T HE HE A RT
O F A RT A ND
T ECHN O LO G Y

In a rapidly changing world,
ArtScience Museum has positioned
itself among a new generationof cultural institutions that are
evolving with the times.
From curating a rotating slate of thoughtprovoking exhibitions and programmes
each year to incorporating new mediumsof technology, ArtScience Museum has
engaged with shifting trends, challenges
and aspirations to set the stage for the
next decade of growth.
“As part of an innovative and forwardlooking museum, our team is constantly
asking the question: what does the future
hold? We recognise the opportunity that
we have within the local arts scene totrailblaze and showcase how museums cantransform amid a paradigm shift in cultural
stewardship. Many of the projects that havecome to fruition in 2023 are a result of us
injecting new meaning into our missions
and reimagining our offerings to adapt to
evolving expectations and developments,”
explains Honor Harger, Vice President of
Attractions and ArtScience Museum.

In 2023, ArtScience Museum ushered in a
new chapter of community engagementand discovery. It revitalised its architectural
spaces, created vibrant platforms for fresh
voices and captivated visitors with aweinspiring exhibitions, setting new records
along the way.

Empowering a Vibrant Community
At the basement of ArtScience Museum,visitors were invited to stand or sit aroundthe circular rim of the Oculus and listen toa 10-channel ambient soundscape by local
artist Kin Leonn under the warmth of theopen skylight.
Titled Ceaseless Benevolence In The Eye
Of The Cascade, this installation was theinaugural presentation of the Museum’s
new programming strand, ArtScience
Encounters. Created to breathe new life into
overlooked spaces within the building, theprogramme deepened collaborations withlocal artists and creatives by inviting them toconceive works based on their interpretationof each site.
In transforming these transition spaces, theMuseum has been able to help members of
the public to rediscover and connect with
their surroundings. Warmly received as aspace for reflection, the installation was evenextended eight months past its original run.

MAJOR
ACCOL ADE SBest IR Resort
Attraction (SkyPark
Observation Deck) at
Inside Asian Gaming
Academy IR Awards 2023

Tripadvisor Travellers’
Choice Awards 2023
SkyPark Observation Deck

YEAR IN REVIEWIn March 2023, the ArtScience Residency
programme was introduced to support
regional creatives and entrepreneurs in theircraft. This initiative also aims to provide themwith enhanced visibility within the Museum’s
communities.
The first edition was headlined by Cesar
Jung-Harada – a Singapore-based FrenchJapanese designer, environmentalist,
educator and entrepreneur who has been
researching and developing renewableenergy sources and environmentally
sustainable sea transport to address
the climate crisis.
As part of his residency, the lily pondoutside the Museum was turned into a lively
outdoor workshop for individuals to design,build and sail their own vessels along thewater. Facilitated by Cesar, these drop-in
sessions gave visitors the chance to fuel theircreativity, exchange ideas directly with him
and be part of a real-world project working
towards a sustainable future.
This thread of community building
and collaboration also ran through theexhibitions presented this year. While theMuseum has always championed local and

TIMELESS LUXURY

regional talent by incorporating their works
into various exhibitions, it was taken to thenext level with Sneakertopia: Step Into Street
Culture in February 2023.
Hailing from the US, the Asian premiere of
Sneakertopia offered a perspective that iscloser to home by showcasing trailblazers
who played a pivotal role in shaping sneakerand street culture in the region. The
exhibition featured original artworks andlimited-edition sneakers from 17 creatives
and contributors, establishing itself as avibrant place for people across generations,backgrounds and borders to connect
through their common appreciation for thisdynamic subculture.
Similarly, in-house-curated exhibition
New Eden: Science Fiction Mythologies
Transformed brought Asian stories to theforefront of science fiction – a genre thathas traditionally been Western- and maledominated. The curatorial team at ArtScience
Museum gathered the diverse voices of
24 Asian women and collectives, offering
them a platform to reconfigure popularscience fiction narratives and embrace moreegalitarian forms of storytelling.

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39

Sneakertopia featured a
powerhouse lineup of creatives
and contributors who offered theirown spin on street culture.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Meeting the Moment
In August 2023, ArtScience Museum unveiled
Notes From the Ether: From NFTs To AI –one of Southeast Asia’s first institutional
exhibitions addressing art on the blockchain
and the impacts of generative artificial
intelligence (AI).
It also marked a first for the Museum, as
this exhibition was designed using rapid
response curation – a new approach whererecent trends and social concerns are quickly
addressed. While it would usually take such
exhibitions several years to be developed,
Notes From the Ether was launched within asignificantly shorter timeframe of six months,
offering visitors a unique avenue to join theconversation as it was unfolding.
In recent years, ArtScience Museum
has also been an advocate for issues
such as conservation, sustainability
and environmentalism.

One of the highlights this year was
Sensory Odyssey: Into the Heart of Our
Living World, an exhibition that immersed
visitors in seven different ecosystems where
they could see, hear, smell and feel naturein an enclosed setting.
“With new technologies shifting ourunderstanding so quickly and profoundly,
it was crucial for us to discuss these topics
now. If we had followed typical production
timelines for this exhibition, any discoursearound them might have already been
rendered obsolete,” says Harger. “Thisexhibition signifies a new milestone for
ArtScience Museum as a modern institutionthat can provide timely reflections andglimpses into what is to come.”

ArtScience Museum keeps its
finger on the pulse, exploring
topics from the dynamic digitalart world of NFTs and AI tothe importance of protecting
diverse ecosystems.

YEAR IN REVIEW

Sensory Odyssey was a precursor to
Season of Biodiversity and Sustainable
Futures, which featured a lineup of films
and virtual reality experiences on Level 4of the Museum, alongside educational
activities such as talks and nature walks
with local experts.
Additionally, the Museum was able toraise awareness of another aspect of
the environment – the ocean – throughArtScientist-In-Residence Cesar JungHarada. During his time at the Museum,visitors have been invited to join him
as ‘Imagineers’ in four projects thatrevolve around ocean technology andimpact innovation.
“As the climate crisis deepens, caring
for nature and preserving the planet’s
biodiversity remains at the core of theMuseum’s initiatives. We have integrated
multiple touchpoints for visitors to engage
with and learn from a wide variety ofpassionate experts and conservation
advocates. We hope that these personalencounters will spark in visitors a drive toplay their part in turning sustainable futures
into present reality,” Harger adds.

Embracing Past, Present & Future
Embodying its ethos as a future-oriented
institution, ArtScience Museum brought thebustling year to a close with an extraordinary
season of science fiction that sits at theintersection of art, science, technology
and culture.
More than two years of work culminated in
the groundbreaking exhibition New Eden:
Science Fiction Mythologies Transformed,
which featured prominent female artists andcollectives who explore diverse worlds andinclusive futures.
ArtScience Museum emphasises that it
is not possible to see the way forward
without looking back, with the interplay
between past, present and future highlighted
in the exhibitions this season. While New
Eden explores possible origins of science
fiction tropes in Asia, Mars: The Red Mirror
takes visitors through 12,000 years ofcultural history.

TIMELESS LUXURYPIONEERING PROGRESS

From examining cultural depictions ofMars and charting scientific discoveries
across different cultures and periods, toinvestigating its portrayal in science fiction,
the exhibition ultimately confronts thecurrent crises facing Earth while envisioning
mankind’s possible future relationshipwith Mars.

Looking into the New Year
In 2024, ArtScience Museum will unveil highly
anticipated exhibitions to shake up thecultural calendar. It will be the Museum’s Yearof Extraordinary Women with major showsthat examine, celebrate and uncover thestories of women whose lives have influenced
society throughout the decades. The
exhibitions range from focusing on inspiring
artists and screen legends to strong female
characters seen in the epic movies of one of
the most beloved global animation studios.

“The range of exhibitions in 2023 can only
be found in an institution like ArtScience
Museum, which was founded to explore
these very questions arising in modern
society. While we may not have all
the answers, we offer a contemplative
space and guiding hand for visitors to
not only grow their understanding of ourcurrent challenges, but also reflect on
the kind of future they want, and what
actions they may take to bring that into
being. Whatever the future may hold,
ArtScience Museum is ready to evolvewith it alongside our community.”
Honor Harger, Vice President of Attractions
and ArtScience Museum

Asian women artists andcollectives reimagine science
fiction in New Eden throughdiverse perspectives ranging
from ancient mythologies
to a more futuristic lens.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

A N A PPE T I T E
F O R T HE
E X T R AO R DINA RY

Despite being a small city-state,
Singapore has become one of themost exciting multi-gastronomicalhubs in the world. Throughout
the year, Marina Bay Sands has
captured a growing appetite
for unique dining experienceswith a myriad of unprecedented
collaborations, rejuvenation ofits dining concepts and relentless
investment in upskilling its valued
culinary workforce.

The spectacular year was headlined by the
integrated resort’s first Food and Wine
Festival, featuring a series of star-studded
dining events. Gourmands dined in stunningsettings such as an inflatable, dome-shaped,
pop-up pavilion at the Marina Bay Sands
Event Plaza. Here, culinary luminaries took
centre stage. These included Australia’s
leading chef-restaurateur Luke Mangan,
Thai chef Thitid ‘Ton’ Tassanakajohn of
Bangkok’s Le Du, Stefan Stiller of threeMichelin-starred Shanghainese fine dining
restaurant Taian Table and Marina Bay
Sands’ very own Tetsuya Wakuda of twoMichelin-starred Waku Ghin and Executive
Chef Greg Bess of one-Michelin-starred
CUT by Wolfgang Puck.

Amid strong competition in the city, Marina
Bay Sands served a year of extraordinary
dining experiences, marked by exciting
partnerships with some of Singapore’s best
restaurants and acclaimed chefs. These tieups gathered the most creative minds in theindustry – chefs at the peak of their leagues,
eager to break new boundaries and alignedwith Marina Bay Sands’ culinary aspirations.

Guests also revelled in the opportunity
to dine in the Republic’s biggest nightclub
MARQUEE Singapore, led by celebrated
Filipino chefs Jordy Navarra of Toyo
Eatery in Manila and Asia’s Best Female
Chef 2023 Johanne Siy of Lolla Singapore,amidst theatrical presentations and live
demonstrations on stage.

YEAR IN REVIEW

Through the year, Marina Bay Sands’ celebrity
chefs returned to host special events in town,much to the delight of their local fans. During
the Formula 1 Grand Prix weekend, acclaimed
chef Wolfgang Puck teamed up with culinarytitan Tetsuya Wakuda for a first-ever, one-dayonly four-hands lunch at WAKUDA Restaurant& Bar, where they delighted 88 guests. The
union showcased both chefs’ extraordinary
craft, as they transformed the finest seasonal
produce over a six-course menu.
Since February 2023, Spago Singapore,
Chef Wolfgang Puck’s second restaurant on
property, has collaborated with numerous
culinary venues in the city for its monthly
Shades of Spago party series. These events
star one-night-only menus by populareateries such as Artemis Grill & Sky Bar andMeatsmith. The restaurant also set a culinary
precedent by hosting an exceptional eightcourse dining experience with Michelinstarred Marguerite restaurant at Gardens by
the Bay, where gourmands went on a two-partdining escapade between Marguerite andSpago via a buggy ride. Later in October,
Spago teamed up with two-Michelin-starred
Chef Maxime Gilbert for a three-night fourhands dinner, hosting top chefs from theregion on the first night and VIPs on the next
two nights.

TIMELESS LUXURYChampagne and wine dinners werealso made possible through exclusive
partnerships with globally renowned spirits
labels and wine makers. From a one-nightonly Antoine Bouvet champagne dinner atYardbird to a wine dinner at WAKUDA withworld-leading fine wine producer PIVĒNE,these one-of-a-kind dining experiences
presented guests with the rare chance tobe immersed in the storied pasts of these
prized spirits.  

“Such collaborations provide
opportunities for our own culinary
teams to build camaraderie within thelarger food & beverage ecosystem andchallenge one another to execute thefinest dishes and service at an extremely
high level of precision.”
Chef Matthew Helm, Executive Director of Culinary

Marina Bay Sands celebrates
a year of extraordinary dining
experiences, made possible
through partnerships with top
restaurants and chefs in Singapore.

PIONEERING PROGRESSMAJOR
ACCOL ADE S
2023

Forbes Travel Guide 2023
Waku Ghin (5-Star)
CUT and Spago (4-Star)

Michelin Guide
Singapore 2023
Waku Ghin (2 stars)
CUT (1 star)

Epicurean StarAwards 2023
Waku Ghin – Best JapaneseFine Dining Restaurant
RISE – Best Buffet

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Fortifying the Dining Repertoirewith a Touch of Luxury
Marina Bay Sands’ culinary offerings areconstantly evolving to bring something
new and exciting to the table by elevating
existing concepts. For example, WAKUDA
unveiled a brand-new 13-course sushi
experience that journeys guests throughthe seasons and flavours of Japan, adding
another dimension to the restaurant’s
repertoire. Come 2024, the award-winningrestaurant will launch a new bar menu
headlined by live DJ sets on weekend
evenings. Other notable additions during
the year included Waku Ghin’s bespoke
sushi room and CUT’s all-new seafood bar,a bold and innovative enhancement to therestaurant, which expanded its cuisine towoo a wider base of clientele.
The year of many firsts also saw bothMichelin-starred restaurants – CUT and Waku
Ghin – bring in superior produce, such as
Tokachi herb beef hailing from Hokkaido,
and revered Omi beef from Daikichi Farm in
Shiga prefecture. The former was exclusive to
CUT for six months while the latter, sourced
through one of Chef Tetsuya Wakuda’s
exclusive purveyors, was served at Waku Ghin
for a three-night-only dinner.

As part of its ongoing refresh, the casino
also expanded its suite of F&B concepts
and underwent a luxury overhaul toimpress the highest tiers of customers –curating bespoke tea and dim sum optionsat its private salons and Paiza Lounge andunveiling an exclusive Southeast Asianbuffet at the Apex Pavilion.
This vision of elevating the guest
experience will extend into 2024, with the
opening of an ultra-exclusive executive
club lounge. Taking over the 55th floor at
Tower 2 of the hotel, the multi-concept
lounge is designed to mimic a home awayfrom home, encompassing a tea vault,
whisky bar, private liquor locker, garden
conservatory and lively open kitchens led
by top chefs in a buffet setting.
Over at The Shoppes at Marina Bay
Sands, guests can look forward torenowned French chef and restaurateur
Daniel Boulud’s beloved concept Maison
Boulud opening in February 2024. This
elegant new location reaffirms The
Dinex Group’s unwavering partnershipwith the resort since opening Boulud’s
db Bistro & Oyster Bar in 2010. Other
upcoming dining concepts include a new
Mediterranean restaurant.

Homegrown pop superstar
JJ Lin with racing power couple
Claire Jedrek and Yuey Tan
during Miracle Racing Team,a pop-up over the Singapore
Night Race weekend that served
as a prelude to Miracle Coffee
Singapore’s flagship opening in
December 2023.

“This is an inspiring timein the development of
the culinary scene inSingapore, and I am
proud to have been partof its evolution over the
past decade at Marina
Bay Sands. I am thrilled
to introduce Maison
Boulud to Singapore andto continue working with
our exceptional local teamthat carries the same spiritof excellence as we havewith db Bistro over theyears to bring seasonal
French cuisine with a New
York spirit to our guests.”
Daniel Boulud,
Chef and Restaurateur

YEAR IN REVIEW

Broadening the Appeal
via Casual Concepts
Since its opening, Marina Bay Sands has
cemented its lead as a top-of-mind dining
destination and hotspot among superstars
in the region. Following a successful debutwith Miracle Coffee in 2022, homegrownpop superstar JJ Lin launched Miracle
Racing Team, a special pop-up over thebustling Singapore Night Race weekend asa prelude to the concept’s official flagshipopening in December 2023. JJ was joinedby over 130 local celebrities, media, friends
and family at the race-themed party.
Miracle Coffee’s Singapore flagship café
had a grand opening event, kicking off thefirst installation of The Miracle Lab series,
a sharing platform for coffee enthusiasts
to connect. The café offers an all-new foodmenu, headlined by an array of whimsicaldesserts created in collaboration with theresort’s executive pastry chef Hoi Kuok I.
Beyond JJ, other notable celebrities
spotted across the resort’s F&B
establishments include race drivers Zhou
Guanyu and Yuki Tsunoda at LAVO Italian
Restaurant & Rooftop Bar, and popular
Korean American rapper Jay Park who tried
his hands at assembling one of Black Tap’s
iconic CrazyShakes ®. The Asian flagship ofthe famed New York City institution alsocelebrated its fifth anniversary with power
couple and founders Chris Barish and Julie
Mulligan, who invited 400 guests including
regional media, celebrities, content creatorsand top fans.

Upskilling to Raise the Bar
As advertising tycoon David Ogilvy once
said, “A well-run restaurant is like a winningbaseball team. It makes the most of every
crew member’s talent and takes advantageof every split-second opportunity to speed
up service.”

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Today, the art of service remains ofparamount importance. This is the reason
behind the F&B team’s rigorous investment
in upskilling – providing 60 hours of training
per Team Member to its over 2,400-strong
team throughout 2023. These training
programmes were designed to enablestaff to deliver the highest levels of service,emulating Marina Bay Sands’ core objective
to go above and beyond for guests.
In 2023, Marina Bay Sands extended
a successful first iteration of training
programmes in partnership with Forbes
Travel Guide – an esteemed global authority
on genuine Five-Star services. The F&B team
expanded this world-class training regime
to upskill more service talent across aspectrum of settings, including in bars, clublounges and in-room dining. Team Members
enhanced their existing competencies
under the guidance of highly experienced
hospitality professionals, inspiring them tosharpen operational performance standards
and better anticipate customer demands.
In 2024, Marina Bay Sands’ dedicatedtraining campus at its Perennial Business
City offices will host in-house Workforce
Skills Qualifications food hygiene basic andrefresher courses to cater to the resort’s
growing workforce.
In line with Marina Bay Sands’ elevatedservice roadmap, the F&B team also
created new roles, including the training ofsommeliers to cater to the rising trend of
tea appreciation. There are now six of these
professionally certified individuals deployed
across the resort’s F&B outlets, including
Mott 32 and WAKUDA.
Looking forward, the F&B team plans toboost its mixology prowess to develop
an award-winning bar programme.
Complementary to this initiative is theongoing Wine & Spirit Education Trust(WSET) certification for Marina Bay Sands’
culinary force. Since launching the in-house
WSET training in 2020, more than 120 Team
Members had attained the Level 1 and 2
certifications by end 2023. These service
enhancements continue to cement Marina
Bay Sands’ leading ability to satisfy theworld’s gourmands.

PIONEERING PROGRESS

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

LUXURY R E TA IL
ACHIE V E S DA Z Z LINGPER F O R M A N CE

Marina Bay Sands’ retail businessdelivered yet another recordbreaking performance in 2023,
bolstered by the exceptional
growth of the core Very ImportantCustomer (VIC) base.
The Shoppes at Marina Bay Sands exceeded
expectations in 2023 by turning in record
revenue for the second consecutive
year and registering a near 100% tenant
occupancy rate. Highly affluent visitors from
key overseas markets continued to stream
into The Shoppes, drawn by its alluringmix of luxury boutiques, exclusive in-store
collections and curated VIC experiences. In
fact, The Shoppes holds the largest shareof tax-free tourism spend in the market,
with more than 36% market share between
January and December 2023, based on datafrom Global Blue.
The Shoppes continued to refresh andreinforce its offerings throughout theyear, welcoming a spectrum of illustrious
brands. Noteworthy openings included
Ralph Lauren’s new luxury concept featuring

the RRL collection of curated Men’s Purple
Label and Women’s Collection, Grand Seiko’s
first watch boutique in Singapore, high-end
eyewear retailer PUYI Optical and Peranakaninspired jewellery brand SUNS. Alongsidethese new additions, luxury brands suchas Boucheron, Hublot, Jaeger-LeCoultre,
KWANPEN, Roger Dubuis and Patek Philippe
unveiled unique new concepts within their
existing boutiques.
2023 also saw a transformation of themall’s Luxury Children’s Precinct, with
the introduction of global brands such as
Burberry Kids and Emporio Armani Junior, as
well as Kids21’s flagship boutique, bringing arevitalised offering to visiting families.
Adding to the mall’s already robust beauty
mix, Estee Lauder opened its first luxury
concept store in Southeast Asia, showcasing
the luxury skincare and makeup line
Re-Nutriv with two dedicated treatment
rooms, which are the first in Singapore
and exclusive to The Shoppes.

US$2,991
tenant sales per square feet

YEAR IN REVIEWFor café connoisseurs, boutique cafés such
as PS.Cafe and Ralph’s Coffee made theirdebut at The Shoppes, while Bacha Coffee
unveiled its new flagship – also the world’s
first destination to offer its coffee room,takeaway experience and boutique all
in one location.

“We are extremely pleased with anotherrecord year for the mall in 2023.
During the year, we set out to attain thenext level of luxury, whether throughbringing in first-to-market concepts ordelivering unmatched experiences forour customers through the exceptional
collaboration with our retail partners.”
Hazel Chan, Senior Vice President of Retail

TIMELESS LUXURY

Memorable & Meaningful
Customer Engagement
In 2023, The Shoppes also delivered a record
number of event activations. Ranging fromlarge-scale luxury events to intimate close
collaborations with retail partners for instore activations, these initiatives provided a
powerful platform for retailers to meaningfully
engage, surprise and delight customers
while introducing new collections and uniquepieces exclusive to The Shoppes.
As part of Marina Bay Sands’ ‘Festivalisation’strategy, The Shoppes offered a seriesof immersive experiential retail events toinspire and engage guests with over 50
events across fashion, lifestyle, beauty,
watches and jewellery. The Shoppes’
fashion festival, Front Row 2023, kicked off
in October with a headline fashion showfeaturing Japanese designer Tomo Koizumi.
Held at Singapore’s largest nightclub,
MARQUEE Singapore, the fashion show
was attended by the resort’s VIP customers,
alongside celebrities such as Japanese
actresses Ayaka Miyoshi and Nicole Ishida
as well as local stars Iman Fandi, Julie Tan
and Xu Bin.

PIONEERING PROGRESS

47

MAJOR
ACCOL ADE S

Tripadvisor Travellers’
Choice Awards 2023
The Shoppes at
Marina Bay Sands

The Shoppes at Marina Bay Sands
turned in record revenue for thesecond year in a row.
Credit: Ralph Lauren

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

The Shoppes was also the second location
after Paris to showcase Koizumi’s Spring
Summer 2024 collection. The show was
followed by a gala dinner at KOMA
Singapore and afterparty at MARQUEE.
“Over the years, we have had the privilegeof working with some of the most talented
fashion designers of our time. We’ve proudly
showcased their works, through fashionpresentations or private events for our luxury
shoppers. High-profile collaborations of thisnature provide our VIP customers one-of-akind experiences and reinforce The Shoppes’
positioning as the ultimate luxury shopping
destination in the region,” says Hazel Chan,
Senior Vice President of Retail.
October 2023 also saw the return of The
Shoppes’ signature children’s fashion event‘Little Luxury Stars’ held at Luxury Children’s
Precinct in partnership with lifestyle
publication Tatler Singapore. Families
with young children dressed up for the
Halloween-themed event, which featured its
largest fashion show to date, showcasing 50
looks from five childrenswear brands. The
mall’s luxury children’s retailers also offeredin-store activities such as paper pumpkinlantern decorating, slime-making and more,adding a theatrical touch to the affair.

As a tradition, the holiday season at Marina
Bay Sands has always been a spectacleof lights and decorations. However, theChristmas campaign of 2023 marked asignificant departure from the norm, as itfeatured a first-of-its kind collaboration
between Marina Bay Sands and one of its
key brand partners, Dior Beauty. Shoppers
were treated to a dazzling 11-metre-tallbaroque, golden Christmas tree and amagical Dior Christmas carousel, amidst
sparkling decorations and animations acrossdifferent parts of the property. Officially
unveiled during the resort’s Christmas lightup event, the festive extravaganza gathered
over 100 notable personalities, including
Pia Wurtzbach, 2015 Miss Universe, as wellas Singaporean celebrities Carrie Wong,
Chantalle Ng, Desmond Tan and Jeanette Aw.
To extend the Christmas experience,
visitors were invited to a host of savoir-faire
activities including Dior Beauty’s boutique
Christmas pop-up with bespoke services
such as engraving, gift-wrapping andlimited edition festive items exclusive
to Marina Bay Sands.
Dior Christmas carousel:
The grand light-up event featured
performances, lights and an
ensemble of Christmas characters.

YEAR IN REVIEWThe Pinnacle of Personalised Service
Looking ahead, Marina Bay Sands willcontinue to enhance the exclusivity of its
retail offerings with the introduction of salon
privés. The private shopping environment
for select luxury brands will elevate the instore experience by providing an exclusive
space for enhanced customer service andtruly bespoke treatments.
These spaces will be designed to enable anopulent, intimate and engaging shopping
experience, allowing Marina Bay Sands
to stand out as it seeks to rise above an
increasingly crowded and competitive
luxury retail scene.

TIMELESS LUXURY“The service aims to pamper our VIP
customers through tailored experiences
they cannot get elsewhere. Imaginesipping on champagne as you arrive instore, having a professional stylist attend
to all your needs in preparation for a
glamorous soirée and stepping out todine at one of our amazing celebrity chef
restaurants – all in one destination. Thatis the ultimate in luxury we will bring toour customers.”
Hazel Chan, Senior Vice President of Retail

PIONEERING PROGRESS

Front Row 2023 was a
fashion show held at
MARQUEE Singapore,headlined by Japanesedesigner Tomo Koizumi.
Credit: Harper’s Bazaar
Singapore49

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

FROM S T R ENG T H
TO S T R ENG T H

Following a spectacular reboundin 2022, Sands Expo & Convention
Centre cemented its position
as the region’s premier MICE
destination in 2023.
Sands Expo & Convention Centre has
hosted a range of significant new events,
including the International Trademark
Association’s Annual Meeting Live+ andthe global insurance industry’s prestigious
Million Dollar Round Table Global
Conference. The venue also welcomed thereturn of key industry shows such as the Tax
Free World Association (TFWA) Asia Pacific
Exhibition & Conference and ITB Asia, theregion’s leading travel trade show.

These shows contributed to a recordbreaking year for Marina Bay Sands’ MICE
business. In 2023, 2,441 events were hosted,compared to 2,164 in 2022. Ong Wee
Min, Vice President of Sales and MICE,
credits Singapore’s skilful response to thepandemic for strengthening awarenessamong clients, leading to conversions.
Other notable shows held at Sands Expoin 2023 included the inaugural ART SG,
Southeast Asia’s most significant global art
fair, and Vinexpo Asia, the region’s flagshipevent for the wine and spirits business.
“Our performance has been beyond
anyone’s wildest expectations. In a way,the experience with the pandemic hashelped to fuel this growth because of
the way Singapore handled the crisis.
It allowed us to create greater awarenessand position ourselves strongly postpandemic,” says Ong.

MAJOR
ACCOL ADE S

Venue of the Yearat Singapore MICEAwards 2023

Best Convention Centre(Southeast Asia) at
MC&C Asia StellaAwards 2023

YEAR IN REVIEWGreater Than the Sum of its Parts
Collaborations were a key driver of growth
for the MICE business, as Marina Bay Sands
joined like-minded partners to provide
clients with experiences beyond what any
single party could offer.
This approach included the expansion of
the Bay Precinct Strategy. First introduced
in 2022, the initiative has created anecosystem of hospitality providers,
attractions, dining experiences and retailmalls around Marina Bay, seamlessly
delivering a suite of enhanced services.
In 2023, the Bay Precinct Strategy extended
its reach to include more partners acrossthe Marina Bay area, encompassing an
ecosystem of 11 hotel brands with over
8,000 rooms, 10 world-class attractions and
19 Michelin stars shining brightly aroundthe Bay, among other experiences.

TIMELESS LUXURYThis collaborative approach allows
Sands Expo to provide a wider range ofoptions to clients, which can be customised
into packages that meet each client’s
specific needs.
The strategy was deployed at the TFWA
Asia Pacific Exhibition & Conference, heldin May 2023. The core event and team
were housed in Marina Bay Sands, while
delegates stayed at other hotels in thearea. The opening reception was held at
the Raffles Hotel, while meals and social
activities took place at venues around
Marina Bay, offering a diverse experienceleveraging each venue’s strengths.

“The ultimate goal is not just to increase
the value proposition for Marina Bay
Sands alone, but to harness the collective
power of all partners in the ecosystem.”
Ong Wee Min, Vice President of Sales and MICEPIONEERING PROGRESS

51

The Bay Precinct Strategy saw
numerous partners around Marina
Bay come together, offering
planners and delegates an
expansive array of hotel rooms,
attractions, retail experiences anddining offerings.

2,441
events in 2023

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

This diversified approach also involves‘Festivalisation’, where MICE events areheld in conjunction with festivals organisedby Marina Bay Sands. For instance, ART SG
occurred at the same time as the ‘Where
Art Takes Shape’ Festival in January 2023,
while Vinexpo Asia ran concurrently withthe ‘Where Your Senses Feast’ Festival in
May 2023. The festivals add vibrancy toMarina Bay Sands, and allow for deeper
engagement with delegates.
The company also signed a three-year
partnership with the Events Industry Council(EIC) and deepened its collaboration with
the Professional Convention Management
Association (PCMA), as part of its efforts
to promote thought leadership in the
global MICE space. Under its partnershipwith PCMA, for example, the integrated
resort will explore talent development
programmes and address industry issues.
“The goal is to build stronger relationships
by working with an established and widely
recognised global industry partner, EIC
and PCMA, to drive content and continuing
education for our client communities,”says Ong.
These partnerships also extend beyond
industry stakeholders to the public sector.
In September, Marina Bay Sands enteredinto a three-year Memorandum ofUnderstanding with National Arts Council
to transform the resort into a canvas for thearts. In the near future, the integrated resort
will invite local artists to perform at Sands
Expo events and include home-grown talent
in entertainment programming.

Sands Expo offers a flexible
canvas, which can be used forinnovative events.

YEAR IN REVIEW

Embedding Innovation
During the pandemic, dynamic innovation
was required to meet MICE client needs
amid an unprecedented crisis. In 2023, thesemeasures were formalised into a system
aimed at sustaining that burst of creativity
over the long term.
As part of this effort, Marina Bay Sands
has created innovation teams dedicatedto enhancing product offerings in every
MICE department. Initiatives from theseteams include working with a world-leading
speaker brand to transform events throughsound and reinventing the F&B experience
to elevate customer satisfaction.
Meanwhile, the Hybrid Broadcast Studio
and Virtual Meeting Place solutions
developed during Covid-19 havebecome permanent offerings that add
a valuable online element for clientsseeking an omnichannel platform
to deliver their content.
This push to break new ground shows nosign of slowing. The team is exploring theuse of an AI-powered chatbot, which may
be able to help event planners to designshows. While this tool has no direct financial
benefit to Marina Bay Sands, promoting its
use elevates conversations with clients. As
Ong explains, “We are helping our event
planner clients craft new experiences byharnessing what we, and the ecosystem
around us, have to offer collectively.”

Wellness & Sustainability Remain Key
With the effects of climate change growing
every day, and greater health consciousness
following the pandemic, sustainability andwellness have stayed at the top of MICE
clients’ must-haves in 2023. In sustainability,
Sands Expo infuses environmental
awareness into all operational aspects,
including F&B sourcing.
The MICE team has also worked closely withthe wellness team to offer clients ‘Wellness
in MICE’. As part of this effort, new wellness
experiences – such as sound meditation– have also been introduced to delegatescraving a slice of calm amidst a busy
meeting schedule.

TIMELESS LUXURY“After the pandemic, wellness, health andsafety considerations became the new
basic. It’s about how we can serve healthierfood and incorporate certain elementsof fitness or wellness within a meeting or
exhibition,” says Ong.

Investing in Talent
The elevation of Marina Bay Sands’
MICE offerings requires Team Members
to acquire new skillsets. The Sales andMICE team completed an Event Design
Certification course to gain the knowledge
needed to help clients design holistic andimpactful events.

PIONEERING PROGRESSMAJOR
ACCOL ADE S

Outstanding Event Venue
Experience and Exceptional
Achievement at Singapore
Tourism Awards 2023

This approach identifies key stakeholders
and charts the event experience fromstart to finish. Sixty participants in twocohorts successfully completed the course
by October 2023.
Looking ahead to the coming year, one
key event is the Rotary International
Convention in May 2024, expected to
attract a significant number of delegates.
The team has also added new services
including ‘Exclusive Catering’, starting with
the Singapore Airshow in February 2024.
The new outdoor catering services reflect
Marina Bay Sands’ ambition to extend its
offerings beyond Sands Expo.
With this rapid development of MICE
offerings, Marina Bay Sands is going
beyond hosting events to setting the gold
standard for what modern, impactful andsustainable events should be.

Sands Expo launched‘Exclusive Catering’ services
in February 2024, expanding
its F&B services beyond
its premises.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESSPI ONEER ING
PRO GR E SS
The overarching mission at Marina Bay
Sands has always been to deliver the best in
hospitality, while maintaining a positive impact
for its people, for society, and respecting
a commitment to protect and preserve theplanet. The integrated resort is committed
to cultivating a strong workforce of Team
Members, supporting their development
through training. With a strong culture ofphilanthropy and sustainability, Marina Bay
Sands contributes thousands of volunteer
hours, and prides itself on its many efforts tolift the local community.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

PEOPLEE M BR ACING DI V ER S I T Y& NURTUR ING TA LEN T
TO DR I V E GROW T H

With a more than 11,500-strong
workforce comprising Team
Members from over 50 different
nationalities, Marina Bay Sands
taps into a vast and diverse poolof talent underpinned by a sharedsense of purpose.
The tapestry of difference that makes up the
Marina Bay Sands talent pool is represented
across all aspects of the organisation, fromgaming and hospitality to corporate andsupport roles. Recruiting and retaining
talent from different nationalities, genders
and backgrounds not only upholds theintegrated resort’s principles of diversity andinclusion, but enhances performance anddrives growth.
“As an equal opportunity employer, wetreat all Team Members the same based on
merit and the skillsets they bring, because
we believe they are able to contributemeaningfully to the role that they have been
hired for,” explains Chan Yit Foon, SeniorVice President, Human Resources.

The resort has introduced various initiatives
that promote diversity, including industry
partnerships to hire underrepresented
members of the community, monthly
inclusive hiring workshops to cultivate
workplace advocates and platforms that
promote women’s empowerment in theworkforce. To date, Marina Bay Sands has
hired nearly 60 people with disabilities andmore than 40 former offenders across various
business units.
Assessing and stewarding these efforts is
Marina Bay Sands’ Diversity, Equity andInclusion (DEI) Council. Comprised of seniorleaders and human resources specialists, theCouncil focuses on four key pillars – talentmanagement, culture building, community
engagement and supply chain – with theaim to remove barriers for minority groups
joining the workforce. The Council also works
to enhance supplier diversity to increase theeconomic benefits that Marina Bay Sands canbring to the local business community.

MAJOR
ACCOL ADE S

Advocates of Second
Chances (Employers) –Merit Award at Yellow
Ribbon Appreciation andAwards Ceremony 2023

Top 10 Most Attractive
Companies to work
for in Singapore atRandstad Employer
Brand Awards 2023

Best Corporate Image
at Inside Asian Gaming
Academy IR Awards 2023

2023 5-Star Employer of
Choice by HRD Asia

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESSE M P O W E R I N G W O M E N AT M A R I N A B AY S A N D S
In October 2022, an all-female employee resourcegroup, named ‘EmpowHer’, was launched at Marina
Bay Sands to empower women within its workforce.
Comprising leaders from multiple departments, thisself-initiated group strives to promote safe and open
communication among Team Members, celebrate
their strengths and devise strategies to nurture future
female leaders.
“Through EmpowHer, we wanted to provide a safe
environment for networking and sharing amongfemale Team Members about topics that aremeaningful to them, whether it’s about career
progression or managing work-life balance,” says Suzie
Tan, Senior Vice President, Finance, and one of thesponsors of EmpowHer.
EmpowHer started with small-group networking
sessions and has since grown into more than

10 events, big and small, that create a space forcandid conversations. The group has more recently
introduced mentoring opportunities. Unlike thestructured mentoring programmes offered by Human
Resources, these are an informal initiative driven by theparticipants’ goals. During the six-month mentoring
period, mentors and mentees connect in meaningful
ways to share challenges and aspirations, helping
mentees navigate their careers and personal lives.
EmpowHer has received overwhelmingly positive
feedback. “All of us want to bring our best to work
every single day, but there may be obstacles in theform of our own gender biases and blind spots,” says
Tan. “You would be surprised by how openly sharing
experiences through a close-knit community as suchcan create a ripple effect for an individual to take theleap of faith for themselves. We hope to continue toinspire our community through EmpowHer.”

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Supporting Career Aspirations

Grooming People Managers

As part of its talent retention strategy,
Marina Bay Sands strives to meet theaspirations of its Team Members by creating
a conducive environment for career growth.
The company actively supports internaltransfers, allowing Team Members to
explore different facets of the business.
The internal transfers policy is designed
to overcome traditional barriers that mayhinder such mobility, for example headcountrestrictions or mismatch in skills.

Marina Bay Sands implemented a leadershipdevelopment roadmap in 2023 that focusedon cultivating ‘people managers’. The
relationship between managers and Team
Members is playing an ever more importantrole in the transformation towards anelevated service culture. To this end, thisroadmap outlines the development paths
for people managers, ensuring they are
equipped with the competencies to lead
their teams effectively, and fosters a more
motivated and productive work environment.

“We acknowledge the diverse career
aspirations of our Team Members andprovide a variety of occupational paths tocater to these ambitions. It is not a onesize-fits-all approach,” says Chan. “We
understand from employee feedback thatthe single largest lever to move employee
engagement is career progress, even moreso than remuneration.”
Marina Bay Sands also works to retain talent
by ensuring competitive and equitablecompensation. As the company’s pay
policies are crafted to align with market
standards, it recently embraced theSingapore Government’s Progressive
Wage Model (PWM) for low-wage workers,
reflecting its continued efforts to enhance
the welfare of rank-and-file Team Members.
The integrated resort achieved PWM
accreditation in August 2023 after a rigorous
evaluation of its pay structures across all
occupational sectors.

For example, the company’s entire cohortof more than 700 people managers weretrained on how to effectively deal withworkplace harassment in 2023.
Moving forward, the resort aims to further
fortify its people managers’ capabilities
by working with departments such as F&B
and Hotel Operations to develop 12- to
14-month career tracks. These are aimed atthose Team Members who show potential
for growth and are designed to ensure thatpeople managers are prepared to contributetowards the organisation’s goals.

YEAR IN REVIEWTIMELESS LUXURY

Consistent Employee Engagement

New Faces of Service Excellence

In 2023, Marina Bay Sands’ Team Member
Experience Surveys demonstrated
generally positive and thriving workplacesatisfaction and achieved 78% employee
engagement. The survey of 1,000 Team
Members is conducted three times ayear to gauge the overall sentiment andperspective of the workforce, including
whether Team Members see the company
as an inclusive employer.

Marina Bay Sands is supporting its
businesses in the creation of new andpublic-facing roles to meet its elevatedstandards of service excellence. This led
to the emergence of the Butler Academy
in 2022 and, in 2023, the introduction ofambassadors in guest relations and premium
services. These ambassadors are stationed
at the airport, facilitating a seamless guest
journey from start to end.

“The results from the surveys haveconsistently indicated we are on theright track to manifesting our employee
value proposition. However, we
continue to keep our ears to the groundto ensure we keep up with evolving
employee expectations across our multigenerational workforce.”
Chan Yit Foon, Senior Vice President,
Human Resources

The integrated resort has further brought in
new expertise to support its brand elevation.
One such role involves overseeing hotel
training and quality assurance operations
to ensure that the organisation’s desired
levels of service are attained. Similarly,
new roles within the gaming team are
aimed at improving service levels.
By introducing new roles, Marina Bay Sands
aims to embrace new paradigms of service
excellence. The organisation has establisheda governance model encompassing
leadership culture, Team Member
experience and customer experience toguide this transformation. These areas havebeen identified as fundamental building
blocks in the organisation’s transformation
journey, aimed at enhancing service
delivery. A steering committee has also been
put in place to ensure that any changes
implemented are validated and effectively
communicated throughout the workforce.
“When you elevate service, there is a needto redefine the service culture, which will inturn determine the employees’ objectives
to emulate the service standards we desire,”
explains Chan.
In line with this approach, the resort has
tweaked its recognition framework with theaim of bringing emphasis to Team Members
who support service-related ambitions. In
addition to the annual ‘Best of Best Awards’  and the triannual ‘OneMBS AchieverAwards’ which recognise the very best of theworkforce, the resort implemented peer-topeer recognition to encourage camaraderie
among co-workers.

Festive events such as Lunar
New Year celebrations bring
Team Members together andcreate bonding opportunities
across departments.  

PIONEERING PROGRESS

59

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

COMMUNITY

2023 HIGHLIGH T S

Through powerful partnerships,
generous philanthropy,
passionate volunteering andinspiring events, Marina Bay
Sands continues to create
positive community impact
across each of the four
Sands Cares pillars.

83

Over

55,0 0 0

community events organised
and supported in 2023

beneficiaries in 2023

Record of overMore than

volunteering hours in 2023

volunteer hours contributed
since opening

14 , 70 0
S$3.8
MILLIONraised through Sands for Singapore
Charity Festival 2023

10 0 , 0 0 0

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESSS O CI A L
I M PAC T

Inspiring change and driving
impact for communities toreach their fullest potential is
the hallmark of Marina Bay
Sands’ community engagement
programme, Sands Cares.
The integrated resort is committed
to supporting communities in needby leveraging its unique property
offerings, philanthropic funding,capacity building and the volunteerismof its over 11,500-strong workforce.

In 2023, Marina Bay Sands organisedover 80 community events, impacting
more than 55,000 beneficiaries. These
initiatives included befriending sessions
with seniors, regular mentoring of youths
from secondary schools and supporting
students with autism in co-curricular
activities, along with ongoing partnerships
with The Food Bank Singapore and Foodfrom the Heart to address food insecurity.
Marina Bay Sands’ Team Members
contributed more than 14,700 volunteer
hours in 2023, bringing the total volunteer
hours contributed since opening to over
100,000 hours.

Together with its community partners,
Marina Bay Sands is dedicated tostrengthening Singapore’s social fabricand creating a positive difference in thecommunity through the four Sands
Cares pillars.

MAJOR
ACCOL ADE S

Enabler Award andCharity Platinum Awardat Community Chest
Awards 2023

AmCham Corporate
Excellence Award (MNC)
at AmChamREPRESENTAwards 2023

Patron of the Arts
Award 2023 by
National Arts Council

Sands Cares pillars
Hardship Relief
Investing in solutions
to create resiliency
for people in need

Education
Advancing learning andmentoring opportunities
to build the workforce ofthe future

Cultural & Natural
Heritage
Promoting and preserving
culture and heritage

Disaster Response& Preparedness
Providing and assisting incommunity crisis planning

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Sands for Singapore Charity Festival
Marina Bay Sands’ annual signature event,
Sands for Singapore Charity Festival, saw its
ninth edition return to the Event Plaza from4 to 6 August 2023. The event helped raise
more than S$3.8 million for communities in
need, with Team Members contributing over
4,700 volunteer hours across 19 community
outreach activities. Themed ‘Where Hearts
Come Together’, the Festival saw more than
2,700 Marina Bay Sands Team Members,
30 community partners and thousands ofmembers of the public come together tomake a collective difference for society.
Sands for Singapore Charity Festival is a
key component of Sands Cares and hashelped raise over S$35 million since its
inception in 2013.
Festival Highlights

A key highlight of Sands for Singapore Charity
Festival 2023 was Heartwork: A Community
Weaving Studio, which saw Team Members
and members of the public weaving vibranttapestries using a traditional floor loom.
Infusing sustainability into the ethos ofgiving back, the tapestries were woven using
upcycled linens, uniforms and fabrics sourced
from Marina Bay Sands. The completed
tapestries were sold with proceeds directed
towards Art Outreach Singapore to support
the local arts community.

The popular Giving Marketplace made areturn at the Sands for Singapore Charity
Festival 2023. It featured 16 booths
where non-profit organisations and social
enterprises showcased a thoughtfully
curated array of products, including some
handmade by beneficiaries and speciallydesigned ones to commemorate Singapore’s
National Day. All proceeds were retained
directly by the participating organisations to
support their causes.
The Festival also featured three of Marina Bay
Sands’ signature restaurants – Black Tap Craft
Burgers & Beer, RISE Restaurant and Yardbird
Southern Table & Bar – presenting a creative
spin on local favourites, in addition to their
all-time signature dishes at special prices. Allproceeds from the sale of food and beverages
were donated to Community Chest,
benefitting over 100 social service agencies.
Electrifying performances headlined by
local artists Glenn Yong, Iman Fandi and
Sezairi, as well as other talented homegrownperformers, captivated the crowd over thethree days at the Event Plaza.  
In the lead-up to the Festival, Marina Bay
Sands employees also participated invarious volunteering activities over a threeweek period, demonstrating the integrated
resort’s commitment to doing good.

Caption here

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESSSOCIALHIGHLIGHTS
Sprucing up transitional shelters
for families
Marina Bay Sands Team Members cleaned
and painted transitional shelters for families
in temporary housing under the care of nonprofit organisation AWWA, providing themwith a more pleasant environment to live in.

Organising a family event
for beneficiaries
Leveraging its unique offerings, the resort
hosted a day of fun-filled activities forbeneficiaries of Care Community Services
Society, Care Corner and SHINE Children
and Youth Services. Titled ‘Where Families
Come Together’, the event provided
children aged four to 12 and their families
a visit to Future World: Where Art Meets
Science at ArtScience Museum. They
also participated in a cupcake decoration
workshop, explored the MICE herb garden
through a guided tour and enjoyedcaptivating storytelling sessions by Team
Members. Children were also able to takehome books donated by Marina Bay Sands
Team Members.

Credit: Rebecca Toh

Celebrating National Day
Marina Bay Sands commemorated
Singapore’s National Day with seniors
residing in five nursing homes. Staff
volunteers packed gift packages andhandmade over 3,500 greeting cards that
included heartfelt messages of cheer forthe elderly. Joined by local celebrity
couple Christopher Lee and Fann Wong,
Team Members also delivered cakes andgoodie bags to the five nursing homes
over three days.

Hosting partners’ events
Marina Bay Sands also played host to the
Cerebral Palsy Alliance Singapore’s charity
dinner on 18 August and the Singapore
Red Cross’ 8th Singapore Humanitarian
Conference 2023 on 19 August at Sands
Expo & Convention Centre, showcasing
the resort’s ongoing commitment tocreating a positive impact on Singapore
and its people.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Sands Accelerator
Launched in 2017 in the United States, theSands Accelerator – a three-year capacity
building programme – is the brainchild of thelate Sheldon G. Adelson, founder of Marina
Bay Sands’ parent company, Las Vegas Sands.
It serves as a driving force for the growthand expansion of non-profit organisations
that make a significant impact on theircommunities but are hindered by limited
resources.
In 2020, Art Outreach Singapore – a nonprofit organisation with a focus on cultivating
education, support and access to thearts – became the integrated resort’s first
Accelerator member in Singapore.
In addition to the funding of US$300,000
over three years, the programme provides
comprehensive support, including
assistance with goal-setting and mentoring
sessions by Marina Bay Sands Team
Members. Sands Accelerator enabled Art
Outreach to kickstart its flagship initiative
HEARTH – an innovative community art
space – that addresses a critical gap in thearts ecosystem by providing Singaporebased artists with complimentary facilities
to create and exhibit their works. In 2023,
Art Outreach presented 15 showcases
at HEARTH, supporting 29 budding art
practitioners.

“We are deeply grateful for the platform
for our art exhibition featuring acollective of fresh graduates. The beliefin our creative vision means the world tous. The contribution and funding enabled
us to bring our artworks to life, providing
a platform for emerging artists to share
their unique perspectives with theworld. The investment in our collective
not only empowers us to continue ourartistic journey but also fosters a thriving
community of young artists.”
Nur Surianita, Kawan-kawan Collective

On the support that the Sands Accelerator
programme has provided, Mae Anderson,
Chairman of Art Outreach Singapore, says,  
“Cultivating the future of art and nurturing
the creative spirit is our paramount mission
at Art Outreach. Thanks to the unwavering
support from the Sands Accelerator
programme over the past three years, we’vetranscended our own boundaries. We’ve built
not just a space, but a haven for artists toflourish, a sanctuary for imagination to thrive
and a platform for communities to unite. Art
Outreach’s ability to meaningfully expand
our remit and engagement would not havebeen possible without the partnership of
Las Vegas Sands. We are grateful for theinvaluable support and look forward to
sharing more successes in bringing about
positive impact for our communities.”

US$30 0
THOUSAND
funded over three years
via Sands Accelerator

Kawan-kawan Collective(Image courtesy of Art
Outreach Singapore).

YEAR IN REVIEWUS$1
MILLIONscholarship programme
supported first 49 Singaporean
students

TIMELESS LUXURY

Education

PIONEERING PROGRESS

65

Marina Bay Sands Bursary

Sands Hospitality Scholarship

Since 2018, Marina Bay Sands has worked
closely with the Singapore Institute ofTechnology to nurture promising talents
who are keen to develop their careers in thehospitality industry. The integrated resort
has donated a total of S$600,000 towards the
Marina Bay Sands Bursary, providing financial
assistance to 120 undergraduates to support
their pursuit of a Bachelor of Hospitality
Business degree and honing their interestand skills towards a hospitality profession.

The first 49 scholarship recipients werewelcomed at an engagement event on
8 November 2023 held at Marina Bay
Sands. The event was graced by Alvin Tan,
Minister of State for the Ministry of Tradeand Industry, and Ministry of Culture,
Community and Youth, who also witnessed
the Memorandum of Understanding signingceremony between the integrated resort andthe IHLs in 2022.

In Conversation With: Transformers

In 2023, Marina Bay Sands and parent
company Las Vegas Sands awarded the Sands
Hospitality Scholarship to 49 Singaporean
students from six Institutes of Higher
Learning (IHLs). Launched in August 2022,
the US$1 million scholarship programme is abond-free initiative to support more than 100
Singaporean students pursuing hospitality or
tourism-related courses to build a career inthe hospitality industry.

The students were given a firsthandopportunity during the event to learn aboutcareer pathways in the hospitality industry
through a fireside chat with Marina Bay Sands’
management representatives comprisingPaul Town, Chief Operating Officer; Christine
Kaelbel-Sheares, Vice President of F&B;  
Genevieve Lim, Executive Director of MICEManagement; and Shawn Ng, Executive
Director of Hotel Operations.
A recipient of the scholarship, Jolene Lokefrom the Singapore Institute of Technology,
says, “The fireside chat was an incredibly
insightful session, providing us with industry
and personal perspectives on careeradvancement from seasoned professionals.
Hearing from veterans in the industry about
their passion is a great motivation andencouragement for those of us pursuing a
degree in hospitality. It inspires me to work
towards making Singapore an even more
attractive destination for travellers.”
Another scholar, Royston Pang from Ngee
Ann Polytechnic, says, “I am humbled tohave been chosen as a recipient of the Sands
Hospitality Scholarship. The speakers at thefireside chat reaffirmed my passion for thehospitality sector through the sharing of theirpersonal experiences and invaluable advice
for us looking at a career in the industry.”

Equipping youth with life skills and practicalexperiences beyond the traditionalclassroom curriculum fosters talent andresilience in future leaders. Marina Bay
Sands supports capacity building inthis field by drawing on its expertise,longstanding connections with industry
professionals and a strong commitment
to empowering the next generation. As
part of its ongoing In Conversation With
series, which began in 2014, Marina Bay
Sands offered 43 aspiring filmmakers from
School of the Arts, Singapore; Temasek
Polytechnic; LASALLE College of the Arts;
and Nanyang Technological University aunique opportunity to engage in a dialogue
session with acclaimed director Steven Caple
Jr and producer Lorenzo di Bonaventura,
known for their work on the blockbuster film
Transformers: Rise of the Beasts. During thissession, the students had the rare privilegeof drawing insights on filmmaking throughthe inspiring stories shared by the duo on
their personal journeys, the challenges faced
and pathways to success in the film industry.
Kleif Alexander Tan, a third-year student at
Nanyang Technological University majoringin film, says, “It’s nice to hear from successful
people in the industry. As a film student
trying to be a director, there were manythings I could relate to, especially about thestruggles that come with pursuing a careerin this industry. This session has been a good
opportunity to learn and ask. Events likethese that support and motivate creatives arewhat Singapore needs to inculcate growth in
this sector.”

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Hardship Assistance, Disaster
Relief & Volunteering
Hardship Relief

In the spirit of welcoming the new andgood during the Lunar New Year period,
Marina Bay Sands organised a three-day
food donation drive in January 2023 to help
alleviate food insecurity among vulnerable
communities during the festive season.
Over 4,600 Team Members wholeheartedly
joined the effort, generously donating
essential food items that were distributed
through community partner The Food
Bank Singapore, reinforcing the integrated
resort’s commitment to those less fortunate.
For the first time, 26 retail tenants at The
Shoppes also participated in the goodcause, contributing donations of rice,
noodles and oil.
More than 5,230kg of food donations
were received, equivalent to 15,581 meals,
helping people in need, particularly during
a time meant for joy and togetherness.
New programmes that received funding in
2023 included the Yellow Ribbon Fund tosupport the rehabilitation and reintegrationof inmates, ex-offenders and their families,
and vocational training for people withdisabilities to enhance employment
opportunities offered through the new
Enabling Business Hub at Lakeside,
managed by Bizlink Centre Singapore.
Disaster Response & Preparedness

Despite Singapore’s reputation as a foodhaven, food insecurity remains an issue
faced by certain communities. To address
this, properties under Las Vegas Sands
hold an annual Food Kit Build event to help
alleviate hunger and support disadvantaged
people. In 2023, the initiative brought
together more than 350 Team Members
and retail tenants at Marina Bay Sands, who
assembled 5,200 food kits for beneficiaries
cared for by The Food Bank Singapore.
As part of the 2023 Hygiene Kit Build
initiative to support people affected byhardship and disasters, some 600 Team
Members assembled 27,200 kits forbeneficiaries under Children Internationalin the Philippines distributed by Clean theWorld, and for beneficiaries in Singapore
distributed by Singapore Red Cross, The
Food Bank Singapore and various nursing
homes. Each kit contained essential
hygiene items such as shower amenities,
dental care items and a message card.
Marina Bay Sands has hosted the annual
Sands Cares Global Hygiene Kit Build since2015. Since then, Team Members aroundthe world have assembled more than
938,000 hygiene kits.
In 2023, the integrated resort also
contributed S$50,000 to the Singapore
Red Cross in response to the TurkeySyria earthquake to provide essential
support and assistance to individuals andcommunities facing adverse circumstances.

The Sands Cares teamorganised a week of activities
to commemorate International
Volunteer Day and to show
appreciation to Team Members
for their time spent volunteering.

YEAR IN REVIEWTIMELESS LUXURY

Volunteerism
Marina Bay Sands’ Team Members are
the driving force behind the spirit ofvolunteerism that cuts across the entire
organisation. Throughout the year, employees
enthusiastically participate in a variety ofvolunteering programmes, each with a uniquefocus and mission ranging from mentoringand educational support to students, as wellas assisting vulnerable communities.
In partnership with CARE Singapore
and supported by Singapore’s Ministryof Education, Marina Bay Sands has
hosted three cycles of a youth mentoring
programme to assist vulnerable and at-risk
students. In July 2023, the resort kickstarted
the third cycle of the programme, withstudents from Guangyang Secondary andDamai Secondary meeting their Team
Member mentors. Thirty-six dedicated Team
Members from various departments signed
up as mentors, many of whom were returning
mentors from earlier cycles. Mentors
befriend and support students from adverse
backgrounds through activities that nurture
their personal growth and build confidence.
The programme reflects Marina Bay Sands’commitment to education and mentorship,
helping young individuals to navigate thechallenges of personal growth and academic
work through the guidance of experienced
mentors.

“As adults, we sometimes forget how we
got to where we are. As a mentor, I’m nottrying to change the world. I just want
my actions to lead to the betterment of
the youth. An important tip I’ve learned
is to listen more to what these youths
have to say and offer them your personal
experiences as guidance.”
Chew Aik Hong, Associate Director,
System Operations

PIONEERING PROGRESS

67

Team Members also actively volunteer in
Neighbour Cares – a long-term initiative
spearheaded by social service agency
Care Corner – which aims to provide
companionship and ensure the safety of
isolated seniors by observing their living
conditions. The programme underscores thesignificance of addressing social isolationand loneliness among Singapore’s ageing
population, and volunteers focus on enabling
seniors to remain engaged in society.
Dedicated employees also volunteer theirtime to support students with special needs
by supporting and befriending students with
autism at AWWA School @ Bedok in theirco-curricular activities, guiding students
in dancing, drumming and arts and crafts
to help hone their coordination skills andpromote creativity as well as an appreciation
for the arts.
Let’s Go M.A.D. (Make a Difference)

To commemorate International Volunteer
Day on 5 December, the Sands Cares
team organised a week-long series ofactivities from 5 to 12 December to express
appreciation to Team Members for theirvolunteering efforts. Themed ‘Let’s Go
M.A.D. (Make A Difference)’, a roadshow
was held at Marina Bay Sands’ Heart ofHouse, with a Giving Bazaar featuring
baked goods and crafts by beneficiaries
where sales proceeds were designatedfor charity, while non-profit partners suchas APSN, AWWA, Dyslexia Associationof Singapore and Singapore Association
for the Deaf hosted talks addressing
topics such as homelessness, dyslexia andintellectual disabilities as part of the Impact
Conversation series. A new volunteering
app, Benevity, was also launched tofacilitate the ease of volunteer management
and participation by Team Members.
Additionally, Team Members participated ina CPR and AED workshop to acquire lifesaving skills and donated blood at a mobile
blood donation drive facilitated by theSingapore Red Cross.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

PLANET

2023 HIGHLIGH T S

By driving constant innovation,
promoting sustainable tourism
and pursuing ambitious goals,
Marina Bay Sands’ sustainability
programme – Sands ECO360 –continues to set new standards
for environmental responsibility.

2 4 . 4%
reduction in carbon footprint in thelast 10 years

Over

5 MILLION
KWHof annualised energy savings

10 0 %
of electricity consumption at Sands
Expo and ArtScience Museum
powered by renewable energy

34.6
MILLION
LITRES
of water saved

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESSR E ACHING
NE W M ILE S TONE SIN SUS TA INA BILI T YMarina Bay Sands’ multifaceted
approach to promoting
sustainability and minimising its
environmental impact continued
to bring success in 2023,
garnering global recognition.

management, minimising environmental
impact, maximising social and economic
benefits for the local community andenhancing cultural heritage. Recognition
from industry bodies such as these aretestament to the integrated resort’s
continued efforts to implement innovative
solutions that marry world-class hospitality
with sustainability.

Guided by its Sands ECO360 Global
Sustainability Programme, the integrated
resort rolled out a wide range of innovative
new initiatives designed to make a
substantial impact in key environmental
and social areas in 2023.

“Achieving GSTC certification is a testament
to our commitment to sustainable tourism,
which aligns perfectly with the Singapore
Hotel Association’s and Singapore Tourism
Board’s Singapore Hotel Sustainability
Roadmap to have at least 60% of the room
stock sustainability-certified by 2025,”
explains Meridith Beaujean, Executive
Director, Sustainability.

Marina Bay Sands has established goals forenergy, water, waste, plastic, packaging,sustainable sourcing and biodiversity to
be reached by 2025. The resort continues
to push boundaries in each of theseareas through the implementation of
cutting-edge technologies, infrastructuredevelopment, internal and external
engagement and partnerships with nongovernmental organisations.
In 2023, the resort was proud to be one of
the first and largest hotels in Singapore toachieve the Global Sustainable Tourism
Council (GSTC) Industry Criteria for Hotels& Accommodations. The GSTC Industry
Criteria for Hotels aims to promote thebest sustainable tourism practices aroundfour main themes – effective sustainability

By achieving this accreditation, Marina Bay
Sands joins an elite group of hotels thathave been certified to higher standards ofsustainability by taking action to effectively
manage water and energy, reduce pollution,conserve biodiversity and ecosystems,
protect cultural heritage and engage
responsibly with local communities. The
integrated resort was also recognised by
the Singapore Hotel Association in October
2023, receiving the inaugural Singapore
Hotel Sustainability Award.
At a time when sustainable tourism is
top of mind for travellers, local andinternational certifications can act asa powerful differentiator.

MAJOR
ACCOL ADE S

Singapore Hotel
Sustainability Award 2023–
2024 by the Singapore
Hotel Association

Certified to the Global
Sustainable Tourism
Council Industry
Criteria for Hotels
and Accommodations

69

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

Leveraging Technology to Reduce Carbon
Emissions and Water Consumption
The foundation of Marina Bay Sands’
carbon management strategy is built upon
the Science Based Targets initiative - acollaboration between the CDP, United
Nations Global Compact, World Resources
Institute and World Wide Fund for Nature(WWF) - and includes a pledge to reduce Las
Vegas Sands’ corporate-level greenhousegas emissions by 17.5% by 2025. Tangible
progress on this goal has been made since2014, with the integrated resort reducing its
carbon emissions by 24.4%.
The company has also invested in energysaving technology. As part of an ongoingrenovation, the fan coil units in rooms
have been upgraded with electronicallycommuted motors in Tower 1 of the hotel,
from Level 4 to 40. This has resulted in annual
energy savings of 470,035 kWh.
Marina Bay Sands has further retrofitted
a range of existing air handling units withseven thermal wheels. The equipment isdesigned to pre-cool incoming air from theoutdoors, reducing the amount of chilledwater required for air conditioning. This has
led to annual energy savings of 779,426 kWh.
Additional energy-saving measures include
LED lighting installation and solar-tinted
window films, which have collectively cut
energy consumption by 5.2 million kWh
per year.

“We have reduced our carbon footprintby 24.4% over the last 10 years,
but we’re not stopping there. Our
energy‑saving projects are tailored forboth environmental impact and guest
comfort. To ensure that our energysaving estimates from these projects
are actually realised, we have put inplace a rigorous procedure for postimplementation validation.”
 eridith Beaujean, Executive Director,
M
Sustainability

Recognising the growing demand forelectric vehicles, Marina Bay Sands also
installed 18 new electric vehicle charging
stations, bringing added convenience toguests wanting to charge their vehicles
while on property.
The integrated resort is equally focusedon water conservation. New irrigationand landscaping projects are designed
to minimise the use of fresh water while
selecting native, water-efficient flora.
Continuous training engages Team
Members on efficient water use in kitchensand stewarding departments. These efforts
resulted in 34.6 million litres of water savedin 2023.

Part of the resort’s
wide‑ranging sustainability
measures include energy
savings through rooftop
solar panels.

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESSPROM OT ING A CULTUR E
O F R EC YCLING A ND
CIRCUL A R I T Y

Food waste management is apriority at Marina Bay Sands.
The company is proud to be oneof the first organisations to pilota ‘WasteMaster’ – an on-site
proprietary technology turning
food waste into a safe, nutrientrich substrate, suitable for use as
fertiliser or animal feed.
The property’s other strategies to manage
food waste include a rigorous schedule ofkitchen inspections and waste tracking,while engaging the resort’s more than 11,500
Team Members and tenants in recycling andsustainability campaigns. Rasapura Masters,
the property’s food hall with around 30
stalls, has introduced designated bins toencourage tenants to segregate food waste.
In June, Team Members were invited
to participate in a food waste campaign
for the Team Member Dining Room. Using
behavioural economics, the tray clearing
station was redesigned and upgraded,making waste segregation as intuitive as
possible, resulting in a clear reduction
in contamination.

Concerted steps have also been taken to
reduce plastic and packaging. In October
2023, reusable bags were introduced for staff
laundry, saving 13,000 single-use items. Cling
wrap will be progressively eliminated fromrestaurants and kitchens in the coming yearwith an aspiration to save over 60,000kg
of plastic annually.
At Sands Expo & Convention Centre,
single-use bottles have been reduced,
with investment in over 100 mobile water
dispensers and additional permanent
water dispensers installed in public areas.
These are in addition to upgraded jugs andreusable cups found around the property.
Guests who request water bottles will be
provided with a circular bottle made withrecycled polyethylene terephthalate.
Steps towards circularity are also
exemplified by reusable QR code
menu cubes and dietary tags, madefrom repurposed chopsticks collected
and upcycled in Singapore. Table numbers
are crafted from wine bottle corks fromrestaurants on the property.
As part of the ambitious renovation of theproperty’s hotel rooms, construction waste
is also carefully and responsibly disposedof. In 2023, the integrated resort diverted
more than 50% of construction waste fromlandfills, ensuring that the waste material
is repurposed.

71

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

SUS TA INA BLEFOODS O URCING

Marina Bay Sands increased its share offood from sustainable sources in 2023, withresponsible seafood sourcing rising from 45%
to 47% over the year.
In June 2023, the property organised a sustainable F&B
showcase which connected vendors with the company’s
chefs as well as F&B and procurement teams. Drawing over
200 participants, the showcase served as an interactive
platform for sharing knowledge and products, such as
beverages made of repurposed bread and soy-based
wine. Chefs made over 50 product queries following theevent, leading to new sourcing connections and upgradedmenus boasting increased amounts of fresh, local andsustainable products.
By delivering such initiatives, the integrated resort ispositioned to contribute meaningfully to Singapore’s
sustainability goal of producing 30% of the nation’s
nutritional needs locally by 2030.
“This showcase was an opportunity for the teams to spend
a few hours discovering and tasting new products from adiverse range of vendors,” says Beaujean. “The event marked
a significant step towards incorporating more regionaland certified products into our supply chain. It was very
encouraging to see our chefs engage so eagerly withthe vendors.”

YEAR IN REVIEWTIMELESS LUXURYPIONEERING PROGRESS73

F O RGING
NE W
PA RTNER S HIP S

Recognising the value ofcollaborating with conservation
experts and sustainability thought
leaders, Marina Bay Sands struck
a new partnership with WWF
Singapore to pioneer a meticulous
deep dive into its supply chain
with the goal of protecting
biodiversity.
The collaboration seeks to identify specificproducts in the property’s procurement
portfolio that contribute directly or indirectly
to deforestation. The partnership will
include a thorough assessment across key
commodities including beef, soy, palmoil, cocoa, coffee, paper, pulp and timber.
A thought leadership report will also be
produced and shared with industry peers in
the later stage of the three-year partnership.
With WWF’s expertise, Marina Bay Sands
will strengthen its approach to protecting
biodiversity through its purchasing decisions,concurrently managing risk, and ultimately
reducing the impact of resort operations andsourcing on delicate ecosystems. This builds

Restaurants on property
advocate sustainability, serving
responsibly sourced seafood,among other dishes.

on the property’s ongoing partnership with
WWF, which commenced in 2015 with anambitious responsible seafood programmeand ongoing Earth Hour collaborations.
The integrated resort also supports local
water and biodiversity conservation leaders
through the Drop by Drop Project, whichaims to reinvest capital from Sands’ water
stewardship efforts into projects local toits properties. For example, in 2023, theDrop by Drop Project funded Conservation
International’s groundbreaking ‘10 for ZeroAwards’. The awards recognise a pioneer
cohort of Singapore’s brightest youths, who
advocate for a future of net zero carbon
emissions and zero waste, as well as ocean
and freshwater conservation. Ten inspiring
winners were announced in May, ranging
from Young Nautilus co-founder Ng Lee
Kiang to Singapore Youth for Climate Action
president Terese Teoh.

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M A R I N A BAY S A N D S A N N UA L R E V I E W 20 23

PUR SUING A M BI T I O US
EN V IRONM EN TA L G OA L S

Despite significant progress madeso far, Marina Bay Sands
recognises that more action
will always be needed.
As such, the company has embarked on
an ambitious plan to achieve the world’s
leading environmental certification,
ISO 14001 Environmental Management
System, by the end of 2024.
ISO 14001 is a globally recognised frameworkthat provides companies with a structured
approach to identify and control theirenvironmental impact, while continuously
improving their operational effectiveness.
The road to certification involves an
exhaustive process of internal audits,management reviews and continuous
improvement cycles. Being certified willassure investors and stakeholders thatthe resort continues to operate with thehighest ambition and commitment toglobal best practices.
This goal underscores Marina Bay
Sands’ dedication to strong governance,
environmental stewardship andcontinuous improvement.

In 2024, Marina Bay Sands
will continue to pursue
sustainability goals such as
the ISO 14001 certification.

S U S TA I N A B I L I T Y F E S T I VA L
In July, Marina Bay Sands launched a month-long sustainability
festival in support of the Singapore Government’s Go Green
SG campaign. VIP guests were treated to a local botanicalwatercolour experience with renowned local artist Lucinda
Law (below), and taken on guided sustainability tours aroundthe property through inspirational exhibitions focused on
biodiversity. RISE Restaurant and the Team Member Dining
Room curated exclusive plant-based and sustainable dishes,
serving up delicious flavours with reduced environmental
impact, while tenants offered special sustainability-themed
promotions during the festival.

M A R IN A BAY SA N D S
10 Bayfront Avenue Singapore 018956
www.marinabaysands.com
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