Welcome
Welcoming, safeguarding and taking care of others is at the very heart of what we doand who we are at the Ala Moana Hotel by Mantra. The Ala Moana Hotel by Mantra has beenprioritizing the safety and wellbeing of our guests and team members every day for morethan 50 years.
High standards of hygiene and cleanliness are already delivered across all of ourbrands locally and globally. However, due to the Covid-19 pandemic and with a focus on
guest care as hotels reopen, we have elevated these even further by launching ourALLSAFE Label which represents some of hospitality’s most stringent cleaning standards.
ALLSAFE LABEL
Ala Moana Hotel by Mantra's cleanliness and operational standards have been developedwith and vetted by Bureau Veritas, a world leader in testing, inspections andcertification, provides:
ARRIVAL EXPERIENCE
All reception desks are equipped with personal protective shields, providing
physical distancing for team members and guests. Our guests will receive
contactless temperature screening and will be asked to complete a healthquestionnaire upon check-in. An ALLSAFE Officer is available 24/7 for all healthand safety concerns and emergencies.
LOBBY AND PUBLIC AREAS
The frequency of cleaning and sanitizing has been increased in our lobby and all
public areas. Emphasis on frequent contact surfaces including, but not limited
to, reception counters, Bell desk, elevators and elevator buttons, door handles,
public bathrooms, room locks, ATMs, pool and stair handrails, fitness equipment,
spa equipment, salon equipment, dining surfaces and seating areas. Masks or facecoverings are required to be worn, covering nose and mouth, in all public areas
and when physical distancing cannot be maintained. Health and hygiene reminders
are located throughout the property for all guests. Elevators are limited to no
more than two (2) guests per elevator and signage are clearly posted explaining
the current procedures.
GUEST PHYSICAL DISTANCING MEASURESWith a focus on safety during your stay, we have new standards of physicaldistancing measures throughout the hotel and specifically in our public areas.
Public areas have been rearranged to facilitate physical distancing, handsanitizer stations have been placed in key areas, floor decals and will assist
guests in practicing physical distancing.
ENHANCED CLEANING AND HYGIENE STANDARDSOur enhanced in-room cleaning program uses EPA-approved disinfectants andcleaning materials and is now standard at the Ala Moana Hotel by Mantra. Ourenhanced cleaning and sanitizing protocols are used to clean guest rooms withspecific attention on high-touch areas and items.

ENHANCED TEAM MEMBER TRAINING
Training and education of our team members is a critical aspect of health andsafety and we have launched a new safety and hygiene training program to help
everyone develop the skills and education necessary to protect themselves andyou, our guests. All team members are screened upon arrival to work, which
include temperature checks and team member health questionnaire. Team members
are encouraged to stay at home if they are not feeling well and seek advice fromtheir Personal Care Provider if they are experiencing symptoms. All team members
are required to wear appropriate Personal Protective Equipment while in publicareas.
ENHANCED FOOD AND BEVERAGE SAFETY STANDARDS
We have always cared deeply about the safety, quality and environmental impact ofour food. At the Ala Moana Hotel by Mantra, we have now established new, evenhigher standards for our restaurants which exceed government and local
regulations. Restaurants have reduce seating capacities to allow for physicaldistancing between each seated group/party of guests. Masks or face coverings
are required but may be removed while eating or drinking. The frequency ofcleaning and disinfecting of all high-touch areas on tables between dinners havebeen increased.
RETAIL SPACES SAFETY STANDARDS
In coordination with our retail partners and tenants, guest occupancy limits will
be enforced to allow for appropriate safe physical distancing at our retailspaces. Masks or face coverings are required while in all retail spaces.

We are immensely proud of how our team members, guests, owners and partners are
responding to this historic challenge and we thank you for your support and want toassure you of our deepest commitment to keeping you safe as you stay with us.