CORPORATE SOCIAL RESPONSIBILITY REPORT 2014

Contents

Contents
Corporate Information / Our Products
Financial and Non-Financial Information
President’s Message
Corporate Philosophy / EIZO Group Principles of Conduct – Seven Promises
Stakeholder Dialog
The Competitive Advantages of EIZO

Seven Promises 1
Creating New ValueEIZO Solutions
Protecting Intellectual Property that Enhances Value
EIZO’s Quality Assurance System

Seven Promises 2
Environmental Consideration for Our Products and Business Operations
Environmental Policy / Environmental Management System
Basic Product Development Sequence / Green Procurement
Compliance with Environmental Labeling Standards and Legal RequirementsCollection and Recycling of Used Products / Overview of the Environmental Impact of Our Business Operations
Environmental Risk Management / Prevention of Global Warming, and Energy Conservation
Environmental Targets/Performance Report

Seven Promises 3
Operating as an International Corporation
EIZO Group Global Network
Development and Production Network – Coherent Development and Production System/ Sales Network – Group Companies and Distributors

01
02
03
05
07
08
10

Seven Promises 6
Strict Respect and Compliance with both the Letter and Spirit of the Law
Compliance / Risk Management
Corporate GovernanceSeven Promises 7
Broadminded Corporate Culture
Laying the Foundations for a Motivating Workplace
Promoting Work-Life Balance / Human Resource Development Efforts

11
11
13
15

Securing Safety and Health

22
22
23

Comparison Table for the United Nations Global Compact

33
34
35

Independent Third-Party Assurance Statement

36

Environmental Timeline

Editorial Policy for the CSR Report●

Seven Promises 4
Open and Fair Trade

Seven Promises 5
Strong Bonds of Trust with Stakeholders
Relationship with Each Type of Stakeholder
Relationships with Customers
Relationships with Shareholders / Relationships with the Local Community

24
25
25
26
27

30
30
31
32

Appendix
GRI Content Index

16
16
17
18
19
20
21

28
28
29

●

●

Editorial Policy: We have compiled an explanation on
topics we consider important and a report on theimpact and effects of our business activities on society
and the environment, using the GRI Guidelines asreference.
Scope of the report: EIZO Group Exceptions to thescope of coverage are explained in the notes to therelevant sections.
Period covered: April 1, 2013 to March 31, 2014 (FY
2013)

●

Issue date: September 2014●

Issue date of previous report: September 2013●

Issue date of next report: September 2015●●

CSR Promotion System: CSR activities come under the
responsibility of the General Affairs Division, aresupervised by the Managing officer responsible for CSR
and implemented by all Group companies. They arealso subject to a management review by the CSR
Committee, comprising the heads of each department,
and reported to the Board of Directors.
Contact information: EIZO Corporation General Affairs
Department
Tel: +81-76-274-2406

EIZO Corporation CSR REPORT 201401

Corporate
Information/
Our Products

Corporate Information

Our ProductsCompany Name■EIZO Corporation

Business Activities Development, design, manufacture and sales of imaging systems including

LCD Monitors for Computers, Peripheral Equipment and Related Solutions
For General Markets

computer monitors, amusement applications and peripheral products

EstablishedMarch 6, 1968

President

Yoshitaka Jitsumori

Address of
Headquarters

153 Shimokashiwano, Hakusan, Ishikawa 924-8566, Japan

Standard LCD monitors featuring a variety of user-friendly functions, consideration for the environment and high reliability that are at
the core of our business and products. These computer monitors arewidely used in offices, schools, public facilities and homes.

Group Sales

73,641 million yen (FY 2013)

For Medical Markets

Group Employees

2,021 including temporary workers (consolidated, as of March 31, 2014)

A varied lineup of solutions for a broad spectrum of medical operations, including monitors for displaying CT and X-ray images as well as
monitors for operating rooms and electronic medical records.

Group Companies 16 (EIZO Corporation and its 5 domestic subsidiaries and 10 overseas
subsidiaries, as of September 1, 2014)

Standard monitors

Medical image display monitors

Development,
Production, Sales

Sales

Others●EIZO MS Corporation
Japan: Manufacturing of computer monitors and amusement monitors●

EIZO GmbHGermany: Development, manufacturing, and sales of medical monitors●

EIZO Technologies GmbHGermany: Development, manufacturing, and sales of industrial monitors,
air traffic control monitors and controller boards for monitors●

Tech Source, Inc.
USA: Development, manufacturing, and sales of graphics boards for air traffic control●

EIZO Display Technologies (Suzhou) Co., Ltd.
China: Development, manufacturing, and sales of computer monitors, etc.

●

Irem Software Engineering Inc.
Japan: Development, manufacturing, and sales of amusement software●

EIZO Inc.
USA: Sales of computer monitors, etc.

●

EIZO Nordic AB
Sweden: Sales of computer monitors, etc.

●

EIZO Europe GmbHGermany (and branch offices in Belgium, Czech Republic, Italy and theNetherlands): Sales of computer monitors, etc.

●

EIZO AG
Switzerland: Sales of computer monitors, etc.

●

EIZO Limited
United Kingdom: Sales of computer monitors, etc.

●

EIZO Austria GmbH
Austria: Sales of computer monitors, etc.

●

EIZO Support Network Corporation
Japan: Providing field service, security and maintenance for computer monitors, etc.

●

EIZO Engineering Corporation
Japan: Development and designing of computer monitors, and temporary staff services●

EIZO Agency Corporation
Japan: Insurance service

For Graphic Markets
Color management LCD monitors that support the high-quality
color reproduction and high-definition calibration required by professionals, such as designers, photographers and computer graphics artists, in their creative work.

Color management LCD monitors

For Industrial Markets
Optimum solutions for industrial needs, such as units incorporated
into FA equipment and monitors for security control in factories, kiosk
terminals and ships.
LCD monitors for industrial use

For Air Traffic Control
Comprehensive solutions that include main monitors for tracking
aircraft flight status, auxiliary monitors for displaying air traffic control
information, training monitors and specialized high-definition graphics boards for displaying air traffic control data.

High-definition
graphics boards

Main monitors
for air traf fic control

For Home Entertainment
LCD monitors for entertainment systems using proprietary resolution technology, such as the world’s first shade visibility improvement
function, which enable users to enjoy the maximum impact of digitalcontent on their PCs, game machines and AV equipment.
Entertainment monitors■

Amusement Monitors
We design and manufacture LCD monitors installed in pachinkoequipment. These models combine the EIZO Group’s hardware technology, gained through the design and manufacture of computer
monitors, with amusement software development technology tooffer realistic expression, stories with a strong gaming feel, and lovable characters toward our goal of delivering products that become
customer favorites year after year.

© SANYOBUSSAN CO., LTD.
LCD monitors for pachinko equipment

EIZO Corporation CSR REPORT 201402

Financial and
Non-Financial
Information

Financial Information■

Net Sales■

Operating Income/Operating Margin
Operating Income(billions of yen)

80

10

73.6
65.2

60

59.5

8

58.2

15
11.6

9.0

9.3
7.9

6
40

5.1

4
20
0

7.4

4.4

2

FY 2009

FY 2010

FY 2011

FY 2012■0

FY 201310

FY 2010

Sales and Percentage Breakdownby Product Category (FY 2013)

FY 2011

90

40
20
10

FY 2013

0

0

13.7%

50
25

50
25

50
25

80

66.7
50
25

70

55
30

60
50
40
30

31.5
22.6
25

25

25

25

21.6
25

FY 2009

FY 2010

FY 2011

FY 2012FY 201320
100Composition of
Net Sales by Region (FY 2013)
North America

Others

3.8 billion yen

2.1 billion yen

5.2%

Others

67.5

70

30

FY 2012

■

90

50
5

Payout Ratio

（％）
100

60

6.8
3.5

Interim Dividend

(yen)
100
80

2.0
FY 2009

Year-end Dividend

（％）

12

77.5

Five-year Change in Dividends

Operating Margin(billions of yen)

100

■

3.0%

10.0 billion yen

Amusement
Monitors

29.8%

21.9 billion yen

Consolidated
Net Sales
73.6 billion yen

Monitors for
Computer Use

56.5%

41.6 billion yen

Europe30.4%

22.3 billion yen

Consolidated
Net Sales
73.6 billion yen

Japan

61.4%

45.2 billion yen

EIZO Corporation CSR REPORT 201403

Financial and
Non-Financial
Information

Non-Financial Information■

Group Employees(including term employees)
Japan

2,500
2,000

1,718

1,793

1,870

1,944

■

2,021

Treasury stock(t-CO2)

(GJ)

1.2%

7,000

120,000

6.2%

16.2%
1,518

1,553

1,562

1,617

25.8%
235

275

317

382

404

FY 2009

FY 2010

FY 2011

FY 2012FY 2013

Individual
investors
and others

26.9%

99,876

99,63889,381

90,84090,131 100,000

5,000

80,0004,000
60,000
3,000

Financial
institutions

400

Energy use

Securities companies

6,000

1,200

0

Emissions of Greenhouse Gases(Japan and China)
Emissions of CO2

Generalcorporations

1,483

■

Overseas

1,600

800

Shareholder Composition(proportion of shareholding) FY 2013

Foreigninvestors

23.7%

40,000

2,000
1,000
0

4,938

3,326

2,220

5,019

4,582

FY 2009

FY 2010

FY 2011

FY 2012FY 2013

20,0000With regard to greenhouse gas emissions, we measure
CO₂ emissions by converting figures for electricity, kerosene
and LPG use into CO₂.
• Calculations of CO ₂ emissions associated with electricity use arebased on the conversion factor of Hokuriku Electric Power Company
and the conversion factor used in China.
• In fiscal 2013, CO₂ emissions doubled from the previous year due to asignificant increase in the CO ₂ conversion factor for electricity, result
ing from an increase in the ratio of thermal power in Japan.

EIZO Corporation CSR REPORT 201404

President’s Message

Ensuring EIZO’s Ongoing Contribution toSociety
Our CSR Approach and Basic Policy
At EIZO we believe our business activity in itself constitutes our most important CSR.
We strive to consistently provide products and services that offer solutions for diverse
challenges in various areas to pursue business with integrity by complying with laws
and regulations while respecting human rights, and to return all the benefits produced
through our business to society. We also enthusiastically engage in regional activities withthe understanding that this support represents another aspect of our corporate social
responsibility.
We have been participating in the United Nations Global Compact since 2012 with clear
recognition of the need to fulfill our social responsibilities with a broader perspective on
the world and society as EIZO operations become increasingly globalized. The concepts
behind the United Nations Global Compact have been incorporated into the guidelinesthat each individual member of the EIZO Group is expected to follow, and in the EIZO Group
Principles of Conduct – Seven Promises that we uphold as our promise to stakeholders.
The Principles of Conduct also serve as the basic policy of our CSR, and this CSR Report has
been compiled in line with the Seven Promises.

Bringing about a Paradigm Shift
Last year we adopted “Changing the Paradigm” as the slogan expressing our goal of
becoming an enterprise that delivers high value on a global scale to address evolving social
needs with an eye on the next ten years. We must steadfastly address this challenge tofacilitate specific, clearly defined paradigm shifts. Just as we have asked each employee
to break free from conventional thinking and change the way they think and work, wehave also taken action as a company, including the transition to direct sales by Group
companies in Europe in 2012 and the change in our corporate name in 2013. In addition,
we have boldly transferred personnel in ways that significantly depart from conventional

EIZO Corporation CSR REPORT 201405

thinking, such as promoting younger employees toconcentrate our resources in the medical market in China. We now feel these efforts have led

management positions in order to ensure we assign

to establishing a considerable reserve in our corporate ability, and we intend to adopt an eventhe best possible people to specific situations. I believe

more aggressive course in the future. For example, we plan to make additional investments inthis has had a considerable impact on our employees,

the United States to raise our presence specifically in the medical market as well as the graphics

and that creating a greater sense of openness within

and imaging market, and allocate more resources in the Middle East and Southeast Asia.

the company has had a positive effect on employee
attitude, focus and motivation.

From Hardware to Solutions

The Power to Hand Down Our Corporate Culture
We also recognize the development of human resources as a significant aspect for
maintaining and enhancing our corporate ability. Although practical training offered by

As for the paradigm shift required in our businessexternal lecturers can contribute important content for human resource development, I alsomodel, the challenge lies in making the transition frombelieve we should encourage our employees to become well acquainted with the history

hardware to solutions. We can no longer expect toof EIZO. By understanding EIZO’s past turning points and how the company has overcome

satisfy customers by selling hardware alone. In future,

specific situations to arrive at where it is today, we can share a deeper affiliation with thewe will focus on offerings for imaging environments

company and its products.

that are even more comfortable and optimal, rather

For example, soon after the company listed its shares on the Second Section of the Tokyo

than simply providing display equipment. With this basic idea, we are working on presenting

Stock Exchange in December 2002, we discovered a flaw that occurs when a monitor is left ona total solution that comprises not only our products but other companies’ products as well,

for an extended period of time while the PC has been turned off or was in power save mode.

after verifying compatibility and ease of use, if they are necessary for creating the ideal imaging

Since this flaw was the result of misuse and not a product defect, we debated whether aenvironment for the customer. We have established a dedicated organization for this purpose

product recall was required. This became a significant turning point. In the end, we announced

and are reinforcing our structure to meet customer requirements through a coordinated effort

a recall that cost us about 1 billion yen. Our decision was backed by a firm determinationthat unites all departments.

to remain faithful to users who counted on EIZO monitors and our desire to safeguard our
corporate culture of open disclosure. I believe that recounting these episodes and drawing our

Seeking to Enhance Our Corporate Capabilities

own conclusions will empower us to transmit our corporate culture to the next generation.
This is how EIZO is striving to enhance its corporate ability and apply that ability as the

In considering our policy for future growth, accurately evaluating our own corporate

foundation upon which to grow our business, which we hope will, in turn, offer greater

ability will be an important factor for decision making. For example, we should not pursue

contributions to society. This CSR Report represents a means for reporting on our efforts andunreasonable global deployment that places an excessive strain on our logistics and results in

as a tool for addressing public expectations for information disclosure. We look forward to

the deterioration of our quality management. EIZO had its start in Europe, where we have beencomments and feedback from our stakeholders who read this report.

focusing on market development. Although the ideal approach might be to simultaneously
allocate resources to all strategic regions, this would be unlikely to succeed without developing
the necessary corporate ability. Our capacity for delivering satisfactory services varies in

September 2014

accordance with our corporate ability. We have therefore been making a steady and consistent

Yoshitaka Jitsumori

effort to strengthen our sales in Europe, focus on a specific market in the United States andPresident, EIZO Corporation

EIZO Corporation CSR REPORT 201406

Corporate
Philosophy/
Principles ofConduct– Seven promises

Corporate Philosophy

EIZO Group Principles of Conduct – Seven Promises

The EIZO Group pushes the limits ofWe establish the following “EIZO Principles of Conduct” as guidelines
for each EIZO Group employee and as a commitment to our stakeholders.
We pledge to conduct our business in accordance with these Principles.

technology to create products of new value,
inspires its customers through visualdisplay systems and entertainment software,and strives for sound prosperity while coexistingin harmony with the environment and society.

1. We will supply high-quality products and services loved by customers
through creating and offering new value by unique technologies andideas.
2. We will promote our manufacturing and business activities in consideration of reducing their environmental burdens.
3. We will act as an international corporation with a global outlook andmindset.
4. We will conduct open and fair trade.
5. We will seek to build and maintain strong bonds of trust with our
stakeholders (business partners, employees, shareholders, and the local
community).
6. We will strictly respect and comply with both the letter and the spirit of
the law as a good corporate citizen.
7. We will respect basic human rights and value a broadminded corporate
culture.

EIZO’s Approach to CSR
Our business activity in itself constitutes our most important social responsibility. We are aware that our social responsibility lies in engaging in business with integrity, which
includes contributing to society with products, solutions and services, returning all the benefits produced through our business to society, and complying with laws and regulations while respecting human rights. In addition, with the view that participating in and supporting regional activities constitute part of our social responsibility, we enthusiastically engage in such activities.
In this context and as the basic policy underlying our CSR, we uphold the EIZO Group Principles of Conduct, which serve as both a guideline for the EIZO Group and our promise
to stakeholders.

Participation in the United Nations Global Compact
EIZO became a participant of the United Nations Global Compact (UNGC)
in September 2012. Through this voluntary initiative, member corporations cooperate in the development of a global framework for sustainablegrowth by demonstrating responsible, creative leadership in their actions
as good corporate citizens.

As a corporate participant, EIZO will engage in an ongoing effort torealize the UNGC’s ten CSR principles in the areas of human rights, labor,
the environment and anti-corruption, under the personal leadership ofthe company’s president.

EIZO Corporation CSR REPORT 201407

Stakeholder
DialogGroup Discussion on CSR
As stated in our corporate social responsibility (CSR) policy, first, we are committed toParticipants●

Rob Musson (Managing Director), EIZO Limited (United Kingdom)

contributing to society through our business and, second, we are committed to dedicating
ourselves as a corporate citizen to assist local communities through cooperative efforts.
Today, we would like to hear from you about the activities you are implementing basedon those policies, and about your ideas or views in your countries concerning CSR.

◆ Diversified CSR Activities

Rob Musson: I think one of the activities we must carry out from the viewpoint of CSR

●

●

●

Thomas Henkel (Managing Officer & Director R&D),
EIZO Technologies GmbH (Germany)
Rudi Dörrler (Director, Controlling & Accounting),
EIZO GmbH (Germany)
Antonin Chavat (General Manager of Czech Branch),
EIZO Europe GmbH (Germany)●

Thomas J. Waletzki (President & CEO), EIZO Inc. (U.S. A.)●

Susan Angermeier (CFO), Tech Source, Inc. (U.S. A.)

is to give back to the local community, and I am constantly thinking about what can begiven back to local communities through our business and monitors.
Based on such thoughts, we are providing monitors to an organization called Special Effect, which supports people with disabilities to enjoy leisure technology such as●

Hidenori Kojima (Chairman & CEO), EIZO Display Technologies(Suzhou) Co., Ltd. (China)

video games. This is not a large-scale project, but I think it’s important to connect withpeople who our technology can help.
Hidenori Kojima: The concepts of CSR in the broad sense are yet to become wideThomas Henkel: My understanding is that CSR is not merely about compliance, butspread in China. More than that, the highest importance is placed on the very basics ofabout practicing business with considerations surpassing general legal requirements.

CSR, that a company should make a profit and pay sufficient tax. Therefore, I believe our

Although not all matters that take place between people and between businesses cancompany needs to start from there and fully deal with those challenges.

be legislated, I believe CSR extends to such areas as well. For instance, while there is nolaw forbidding business transactions with companies employing child labor, by refus-◆ Paying Back in the Form of Knowledge and Experienceing to purchase materials from such companies through engagements between com-

Rob Musson: For example, we were contacted about monitors and held a discussion

panies, child labor can be prevented. I think this is also CSR.

with an organization of medical specialists. These specialists were focusing on the ef-

Also, though there are differences in ideas and behaviors between people of various

fects of early detection and treatment of glaucoma, and were researching early diagno-

countries, I think all employees of our group must be treated equally regardless of dif-

sis of glaucoma by visual check. We were aware that there would not be much return

ferences in nationality. I believe this is particularly important and is an aspect of CSR as

in terms of business, but we thought our knowledge should be utilized for the sake ofwell.

society. We lent them our product, and after testing it, they purchased an EIZO monitor.
While we sold just one single monitor, we believe that our activities leading up to that

Thomas J. Waletzki: Of course our countries are regulated so we are open to this cor-purchase, the sharing of our experiences and technology, led to supporting an organi-porate responsibility. Is China regulated to have this kind of concept?

zation that will help people in the long run.

EIZO Corporation CSR REPORT 201408

Stakeholder
DialogRudi Döerrler: In the sense of contribution to the medical field, in Germany we haveto, sharing with, giving benefits to, and contributing to society, we approached theset up a 24-hour hotline service. In clinics and hospitals, doctors need information fromlocal community. For example, we approached the people who protect our businessour products, and any trouble with our products can be a matter of life or death. There-

area and local residents such as police and fire department staff. As Rob mentioned,

fore, maintaining an environment where we are able to respond to such matters at all

we wanted to find a way to help others by using our expertise. Such engagements aretimes is a highly important CSR activity.

exactly the activities that share with and contribute to society.
In another case, we gave monitors to young photographers in New York who had no

Antonin Chavat: I believe understanding the circumstances of local markets and re-money and had never been given a chance to learn about photography but still weresponding to those conditions to optimize our business is also one aspect of CSR. I thinkburning with ambition. Cameras and teachers were also provided similarly from an

the 24-hour hotline service for medical staff in Germany is one such example. In Czech,

organization that teaches them photography methods. The children are now sharing

not the medical market but photographers are in need of a 24-hour hotline service. In

EIZO monitors, learning and polishing their techniques.

light of our wide range of customers from amateur photographers enjoying photogra-

While compliance is simple since we are just practicing the requirements, I think what isphy as a hobby to professional photographers, I think optimizing the business means torequired of us is to think about what and how to give to society.

understand such local market conditions and to respond to their needs.
Also, the purchasing power of the Czech currency is only about one third of that ofGerman or Austrian currencies. In other words, 400 Czech euros are equivalent to 1,200

Rob Musson: I agree. How each company acts as a member of the group is also a partof CSR since that is indeed what composes our business activities.

German euros. How can business be created in a market with a purchasing power of
one third of that of other countries when the monitor price is the same in all countries?
Our understanding is that there is a need to provide special solutions for the Czech us-

It is now time to close our discussion. Thank you all for your participation today. We

ers. It is necessary to understand circumstances particular to the region and to makehave learned that there is a wide range of CSR concepts and that there is a great variety

proposals based on those conditions to open up business.

in the CSR activities practiced within our group. Taking hints from these examples, let’s
continue to promote and pursue CSR activities to contribute to society through activi-

Susan Angermeier: At our company, we sometimes mentor younger people and haveties that we should engage in and activities that no other company can match.

them work with us for a short time to inform them of our technology and our business.
They don’t necessarily return to our company as employees, but we think it is a great
opportunity for young people to see a different world and that such activities lead totheir becoming interested in technology. Since we have challenges finding qualified
engineers, our current activities may benefit us in the future.
Thomas J. Waletzki: CSR is a part of life in America and its concepts are understood,
so I don’t regard CSR activities as anything special since it is only natural to follow therules. However, on consideration of the original meaning of CSR, which is giving back

EIZO Corporation CSR REPORT 201409

The Competitive
Advantages of
EIZO

Since its founding, the EIZO Group has consistently focused its technology and passion on creating visual display products. We continue to concentrate our energy and efforts on developing products that are a step ahead of the times by using advanced devices and pursuing cutting-edge technologies. Our goal is to deliver reliable,
high-quality products that both satisfy and inspire our customers.
The outcomes of these accumulated efforts are EIZO’s competitive advantages: ourbusiness model, excellence in development and quality, and our global network.

◆ Excellence in Development and Quality●

In the course of creating visual display products, wehave gained the full spectrum of technologies requiredfor developing monitors. This in turn has enabled us toquickly deliver new, cutting-edge products and highquality products with enhanced functionality.
●◆ Business Model

Development

Quality●

We have built on our core competence* of software, hardware and peripheral techquality in order to expand into the area of monitors for vertical markets by developing
new products with the additional performance and functions required in various fields.
Leveraging the technology, procurement and production synergies among our busi●

ther develop and expand our business. This unique business model has been the major■ Business Development Based on Synergies among Business Units
Color management LCD
Air traffic control
monitorsmonitors
Amusement application
Entertainment
monitors (pachinko)
monitors
LCD monitors with
Medical image
Industrial monitors
superior picture quality
display monitor●

Softw areare, andperiph , hardw logies
e r a l t e c hn oProcurement
Guaranteed device procurement
capability

Application Software
Development
DigitalAnalogMechanism/
System
Display Device Mechanics
Image Processing
Development
Evaluation Development
Algorithm
Technology
Technology
ASIC
FPGA
Development

3D
Technology

Embedded Firmware
Development

Power Circuit
Technology
Touch Panel
Technology

Consistent quality control through 100%
self-development and self-production

Development of environmentally sound products

Rigorous attention to quality control
The key to the success of our products is the stringent inspections we conduct on
the image quality of our monitors at different stages, from development to production.
We make every effort to ensure that the image quality of all
our products is reviewed at the highest level of accuracy
from the perspective of the user, through measures such asconfirming some inspection criteria by human eye inaddition to machine.

C ore CompetenceTechnology

Video Signal
Transmission
Technology

We have a proven track record of incorporating the principle of environmental
preservation into product development, and since the early years of our company,
we have been highly regarded in Europe, where environment-related standards are
particularly stringent. As public concern for the environment grows, we will work
harder to develop environmentally sound products by, for example, actively
participate in the formulation of environmental standards.

driver of our growth.

Sharing technologies between
business units and developing
advanced products with proprietaryfeatures

Environmental Compatibility
Technology
Image Quality
Evaluation
Technology

We have always been committed to 100% self-development and self-production.
One of our competitive advantages lies in our ability to integrate quality control,from development and manufacturing to after-sales service, and we remaincommitted to working in concert group-wide to further enhance quality.

nologies through our work on general-purpose LCD monitors with superior pictureness units has enabled us to create advanced products with proprietary features to fur-

■ Core Competence Software, Hardware,and Peripheral Technologies

Production
Production line for flexibly
responding to orders* Our core competence: Technological expertise that allows for a significant competitive advantage◆ Global Network

We leverage our extensive capabilities by generating synergies in development,
production and sales among our 16 Group companies worldwide.
For details on our global network, please refer to page 22.
EIZO Corporation CSR REPORT 201410

Seven Promises

1

Creating New Value

We will supply
high-quality
products andservices loved
by customers
throughcreating andoffering
new valueby uniquetechnologies
and ideas.

Our products are used in offices and homes around the world, and each field requires different specifications and functions.
Beyond listening and responding to customer requests in each field, we relentlessly pursue proprietary technologies and ideas to create and offer new sets
of values that extend our promise to consistently deliver products that customers appreciate.

EIZO Solutions
We serve diverse markets by meeting their specific needs and improving ourcustomers’ imaging environments with new value that exceeds their expectations.

color reproduction to broadly support the work of professionals. The efficiency andaccuracy of creative work can be further enhanced when multiple users adopt EIZO
monitor solutions and share correct color reproduction.

◆ For Greater Diagnostic Accuracy

Monitors are playing an increasingly important role in the medical profession, where◆ For Ensuring Safety in the Sky

advances in digitization have allowed for the display of a broad array of data, from

Monitors displaying information that ensures safety in the sky require high display

medical records to images including X-ray results and data required for operations. EIZO

performance and reliability. EIZO supports air traffic control operations by providing

assists medical institutions around the world to enhance on-site operational efficiency

main monitors as well as high-brightness LCD monitors capable of clearly displaying

by presenting medical sites with total solutions for their imaging environments,

flight status information under daylight conditions and specifically designed for use

incorporating various monitors that provide high-precision images required forin air traffic control towers subject to external light. We also provide sub-monitors fordiagnosis with outstanding reliability, and quality control applications that consistently

displaying relevant information, training monitors, graphics

maintain the correct display of information. In recent years, advances in hospitalboards capable of displaying images at special resolutions,systems and medical photographic equipment are producing a variety of image types,

and flight status recording systems as part of our total solution

leading to the transmission of massive volumes of image data. EIZO has proposed afor the imaging environment required for air traffic control.

multi-modality approach for simultaneously displaying different medical images ona single monitor, thus raising the efficiency and flexibility of◆ Finely Tuned Response to the Specialized Needs of the Industrial Market

image display at sites such as radiography reading rooms and

EIZO is highly precise in meeting the diverse requirements of each industry by

operating rooms, which have become cluttered with multiple

offering a broad product line and flexible customization drawing upon the technology,

monitors.

quality and reliability we have cultivated over the years. We also respond with smalllot production utilizing our flexible production system, the capacity to provide stable,◆ For Maximizing Creativity

Color is an all-important aspect of design, photography
and video editing, and a monitor’s display functionality can

long-term supply based on our procurement capabilities anda maintenance system that ensures customers can conductbusiness with a sense of security.

decisively impact operational quality and efficiency. EIZO
offers monitor solutions that achieve and maintain excellent

EIZO Corporation CSR REPORT 201411

Seven Promises

1

Creating New Value

Delivering Greater Enjoyment and Comfort to Gaming
Gaming Monitors: FORISEIZO has been developing its FORIS series of monitors for the gaming market, such as
the eSports (electronic sports) field, which is generating so much excitement aroundthe world. These EIZO functions have been incorporated into FORIS to bring greater
enjoyment and comfort to gaming.

■*1

The World’s First 240Hz Gaming Monitor(FORIS FG2421)*1 In color LCD monitors for computers as of October 2013, according to EIZO research.

◆ New Turbo 240 Function Reduces Motion Blur

The new Turbo 240 function features backlight processing that converts 120 Hz
input signals to 240 Hz to realize a sharp, high-speed display. With less motion blurthan conventional gaming monitors, Turbo 240 offers the smoothest motion display
for accuracy in first-person shooter, racing, and other fast-action game genres.

◆ Frameless Design

The FORIS FS2434 features an extremely
thin 6 mm frame on both sides and theto p* 2 . W ith a multi - m o nito r gamin genvironment, you get almost seamless viewing for a more immersive andenjoyable experience.
*2 Combined value of 2.0 mm bezel and 4.0 mm border area.

◆ Unique Technology Vastly Improves Visibility

Smart Insight is a unique technology that automatically improves visibility
in dark areas of the screen. EIZO sought to further advance this technology byadjusting color saturation in addition to automatically increasing brightness todisplay games, video and animation in vivid detail.
◆ Various Functions Make the Product Easy on the Eyes

EIZO offers superior basic performance that is ideal for displaying games, video
and animation, including the IPS panel featuring vivid color and wide viewing
angles, rapid response time and low input lag of less than 0.05 frame. Also,
considerable care has gone into making the monitor easy on the eyes, including
the Paper mode that reduces blue light, backlight that offers flicker-free viewing
at all brightness levels, and the Auto EcoView function that detects changes in theambient brightness and automatically adjusts the screen to the ideal brightness.

AwardsGood Design Award 2013

◆ Quick Scoping with Extremely Low Input Lag

FlexScan T2381W

Input lag, or the time it takes for commands from a keyboard, mouse, or controller
to appear on the screen, can be the difference between hitting your target andmissing it. EIZO developed its own integrated circuit to ensure your commands
appear on the screen without delay.

A 58 cm (23 inch) Color LCD Monitor with Touch Panel Optimized for Multitouch Operation
EIZO received the 2013 Good Design Award for the FlexScan T2381W. EIZO brandproducts have now received the Good Design Award for 18 consecutive years.
Accolades from the judges included: “The product was highly recognized for thesimple shape of its design, which allows adjustment of■

New Design Immerses Users in the Game(FORIS FS2434)

monitor angle for viewing by several people and touchscreen operation. It also offers excellent synchrony
between finger-tip movement and monitor output
during touch-screen operations.
EIZO Corporation CSR REPORT 201412

Seven Promises

1

Creating New Value

Protecting Intellectual Property that Enhances Value
We actively seek to obtain patents and design rights for the technologies and designs◆ Centralized Management of Intellectual Property for the Entire GroupWe have centralized the management of all intellectual property (including patents,

it creates through product development.
Our recent focus has been on attaining patents and design rights in countries anddesign rights, and trademarks) owned by the Group and encourages the creation ofregions where we expect product sales to grow such as China, India and Russia, in

intellectual property group-wide. We have also established a system to facilitate the use

addition to Japan, Europe and the United States, our current main markets. Overall, ourof intellectual property and the sharing of related information among Group companies.

goal is to construct a global network of intellectual property.
We also believe that trademarks, including the names of our company and products,
are key to protecting and enhancing EIZO brand value. We therefore strive to obtain andmaintain trademark rights in all the countries where we sell products.

◆ Creating Intellectual Property and Obtaining Rights

We have introduced a survey and application procedure for patents and designs to
our product development process with the aim of preventing missed opportunities for
identifying new core and peripheral technologies created during the process.

■ Number of Patents Obtained by the EIZO Group
350
300
250

It is our goal that each patent or design application technology is effectively utilized
as a powerful patent or design right which is useful in our business. To achieve the goal,

Other countries
EuropeUnited States■ Japan
■
■
■

232
183

200
150
100
50
0

84
2
32
8

71

42

2
24
9
36

2004

2005

89
4
25
11

116
9
34
12

131
9
37
14

125
6
37
14

139
6
37
14

7
45

61

71

68

82

2006

2007

2008

2009

2010

21

3

we strategically select target countries for the applications and develop a network of90

patents and design rights centered on application technologies.

23

In addition, we regularly assess the value of patents and design rights in order toappropriately manage our intellectual property.

17
114

49

8

56

280

147

164

2012

2013 (Fiscal Year)◆ Encouraging the Creation of Intellectual Property
2011■ Countries with Trademark Protection

We have established and manages an incentive program for employee inventions toencourage employees to produce patents and designs. We also have an internal awards
program for inventors and creators of patents and designs that have contributed to ourbusiness.
◆ Respect for Intellectual Property Rights

Beyond creating intellectual property, we also exercise the utmost care to ensure our
products and applied technologies do not infringe upon any third-party intellectual
property rights. In the event a third party is found to have infringed upon intellectual■

Countries with trademark protection

property rights of EIZO, we demand that appropriate action be taken to protect theserights.

EIZO Corporation CSR REPORT 201413

Seven Promises

1

Creating New Value

Japanese Patents that Apply to EIZO Product Technologies
EIZO products include numerous patent-protected technologies. Here we introduce various Japanese patents on technologies used in our RadiForce RX850(medical monitor), ColorEdge CG247 (color management monitor), FlexScan EV2116W-A (standard monitor), FORIS FS2434 (gaming monitor) and DuraVision
FDF2304W-IP (industrial monitor).

■

Structure of Integrated Front Sensor
Pat. No. 4846051
Pat. No. 4951711■

Prediction of backlight longevity
Pat. No. 4157106
Pat. No. 4372733

■

■

■

EcoView Sense
Power turned off
when the user’s
absence is detected
Pat. No. 5531062

Correlation
Correlating between the brightness at the periphery and at center of the display screen■

Backlight control
Pat. No. 3171808
Pat. No. 3193315

Pat. No. 4393433
Pat. No. 5279096■

RadiCS Automatic
Optimization Function
Automatic correction of
gradation and brightness
Pat. No. 3974630

Hybrid Gamma
Automatic identification and optimal
display of monochrome/color images
Pat. No. 4977255
Pat. No. 5362052
■

■

■

■

■

RadiForce RX850

EcoView Sense
Pat. No. 5526100
EcoView Sense
Pat. No. 4782209
Pat. No. 4975071
Pat. No. 5430707
Auto EcoView
Automatic brightness adjustment of display screen according to ambient brightness
Pat. No. 4809207
EyeCare Filter
Selection of filter pattern toconstrain brightness
Pat. No. 5473981

FlexScan EV2116W-A■

For producing superior picture quality

Auto FineContrast
Automatic optimal displayof selected application
Pat. No. 3897786■

Smart Detection
Detection of moving images
Pat. No. 4980486
Pat. No. 5006479
Pat. No. 5192597■

Contrast enhancement
Pat. No. 4099481■

Color saturation enhancement
Pat. No. 5406998

Calibration
Pat. No. 3751621■ Self-calibration
Pat. No. 4809453■

Correction of uneven brightness
and chromaticity
Pat. No. 4216800
Pat. No. 4490899
Pat. No. 4542988■ Correction of gradation
Pat. No. 3976095

For maintaining superior picture quality

Calibration
Pat. No. 4870533
Pat. No. 5039104■

Structure of Integrated Front
SensorPat. No. 4588044
Pat. No. 5202654■

Image scaling
Pat. No. 3272309
Pat. No. 3323166■

3D-LUT for color conversion
Pat. No. 4808588
Pat. No. 5410479
Pat. No. 5526251■

Estimation of ambient temperature around a monitor
Pat. No. 5080681■

UniColor Pro
Simulation display of how
colors in displayed images
are seen by a person withpartial color blindness
Pat. No. 4974607■■

Prevention of diagonal stripes
Pat. No. 3094014■

Smart Insight
Shade visibility improvement
Pat. No. 5247910
Pat. No. 5470415■

Smart Resolution
Super resolution technology
Pat. No. 4913246
Pat. No. 4937417

DuraVision
FDF2304W-IP

FORIS FS2434■■■

For optimal display of each image

ColorEdge CG247■

For power saving■

For quality control

EIZO Corporation CSR REPORT 201414

Seven Promises

1

Creating New Value

EIZO’s Quality Assurance System
Under our Quality Management Policy, we seek to ensure reliable long-term use of

Quality Management Policy

EIZO brand products by establishing an integrated quality control system thatencompasses development and manufacturing to after-sales service and making

The EIZO Group is committed to continually fulfilling customers’
expectations by proposing and offering high quality products,
services, and solutions. We therefore:

continuous improvement throughout the system.
◆ Quality Standard

1

Aim to develop high quality products by pursuing the world’s highest level oftechnology.

2

Carry out our responsibility for environmental preservation by actively reducing theeffects on the environment in every business activity from product development tomanufacturing to sales and service.

3

Set the quality target which are carried out and reviewed by all the employees inevery business activity.

4

Establish a quality management system, review it periodically, and continually
improve it to sustain its validity and suitability.

5

Respond to the trust of both medical professionals and patients by providing medical
equipment with assured quality, effectiveness and safety.

6

Comply with legal and social requirements.

The quality of our products constitutes the foundation of the EIZO brand. We comply
with the quality standards and regulations of each country where we sell our products
as well as with the certified standards for each product. We have also established ourown reliability standards that reflect diverse events including cases from both in andoutside the company. These standards are applied to all EIZO brand products (LCD
monitors).
In addition, we have sought to unify and standardize selection criteria for components
used in our products to maintain and standardize product quality by applying thesecriteria to all Group companies.
◆ Gathering and Reflecting Customer Feedback

We provide after-sales service through Group companies in nearly every country
where we sell our products, which has enabled us to develop an accurate understandingof customer requests and expectations.
We compile and shares customer feedback with Group companies in an effort toconsistently offer high-quality, attractive products and services.
◆ Quality Management System

All Group companies involved in development and production have obtained
certification under the international quality management standard ISO 9001, and ISO
13485 for medical equipment. We have incorporated these standards into the Group’s
quality management system in an ongoing, voluntary effort to maintain and improve
the system.

EIZO Corporation CSR REPORT 201415

Seven Promises

2

Environmental
Consideration
for Our Products
and Business
Operations

We willpromote ourmanufacturing
and businessactivities inconsiderationof reducing
theirenvironmental
burdens.

We are conscious of the importance of environmental preservation as a common issue for all humankind, and are committed to do our utmost to protect
the environment in all aspects of our corporate operations, with particular emphasis on efforts that result in environmentally sound product specifications.

Environmental Policy
We, EIZO Corporation, are aware that our products have an impact on the environment.
In our product development work we therefore consider friendliness to the environment to be part and parcel of product quality. We endeavor to supply our customers
worldwide with products developed to common specifications that meet or exceed
the environmental requirements of individual countries as well as our own environmental standards. We are conscious of the importance of environmental preservation
as a common issue for all humankind and pledge to do our utmost to protect theenvironment in all aspects of our corporate operations.

1

We endeavor to constantly remain up to date on and to strictly adhere to environmental laws and standards applicable to our corporate operations and products, aswell as other environmental preservation requirements of society at large. We
determine environmental objectives and targets based on a clear understanding ofsuch requirements as well as the environmental impact of our corporate operations
and products. These objectives and targets are reviewed on a regular basis to achieve
ongoing improvement of our environmental management system and performance.

Environmental Management System
After establishing an environmental management system under our Environmental
Policy, we obtained ISO 14001 certification* in July 1998. Since then we have implemented
measures for waste reduction and reduced resource and energy consumption. We havealso taken a step farther in light of a number of factors, including society’s movement
toward environmentally sound products and growing public interest in eco products, byoperating our environmental management system, which emphasizes environmental
targets centered on environmentally sound products.
* EIZO MS Corporation, EIZO GmbH, EIZO Technologies GmbH, and EIZO Display Technologies (Suzhou) Co., Ltd. have also obtained certification.

◆ Activities under the Environmental Management System

As in fiscal 2011, we incorporated many tasks for meeting our environmental targets forfiscal 2012 that would achieve results in product specifications. We also sought to accomplish

2

3

4

5

At the research and development stage, we pay careful attention to the design of our
products to minimize the consumption of resources and energy, ensure ease ofrecycling, and reduce the volume of toxic substances. Our aim is a continuous raisingof our environmental standards.

these tasks and targets by sharing them with in-house organizations, including the design

In our corporate operations we give due consideration to conserving energy andresources. We work to reduce the volume of waste products generated by ouroperations and to dispose properly of all waste generated. We are engaged inpositive efforts to promote the collection and recycling of used products discarded
by consumers.

use, exercised stricter control over chemical substances

Actionused in parts, and manufactured products that meet

Environmental
Management
SystemWe constantly monitor the latest information related to the environment through our
information network, which includes our overseas facilities and affiliated companies.
We endeavor to share information appropriately by disclosing and disseminating
details of our own environmental initiatives, and we work with others in common
efforts aimed at preserving the environment.
We educate all company members and strive to deepen their awareness of environmental matters, while creating members of a team that will be committed to theeffective use of natural resources and energy, and to the protection of our global
environment.

and development departments. We successfully

Raising Customer Satisfaction

reduced power consumption during suspension andadvanced environmental standards.

Check

Plan

Do

Stakeholder◆ Environmental Management System Audits

Our ISO 14001 certification was maintained and updated in fiscal 2012 after a thirdparty institution conducted an external audit.

EIZO Corporation CSR REPORT 201416

Seven Promises

2

Environmental
Consideration
for Our Products
and Business
Operations

Basic Product Development Sequence

Green Procurement

In product development, we endeavor to meet the legal requirement and standards◆ Our Philosophy on Green Procurement

as well as to enhance the environmentally sound quality of our products including

Our Environmental Policy for preserving the global environment applies to all ourcompliance with the legal requirement and standards, domestic and overseas legal

business operations, and respect for the environment is incorporated into productrequirements and standards, industry trends and social conditions. In addition, wedevelopment to create a recycling-based society.

conduct product environmental assessments in accordance with our own Environmental

Our Green Procurement Standards were established to guide material procurement andto meet the expectations of customers and society as a whole by maintaining andCompliance Standards to measure the environmental soundness of products.
The standards are linked to our system for developing, implementing and meetingstrengthening our environmental preservation activities. The standards were also

companywide environmental targets for each fiscal year, and are revised every year

intended to fulfill our social responsibility by enabling us to quickly respond to the evolving

toward improving the environmental soundness of our products. We also evaluate andenvironmental rules and regulations in each country.

control chemical substances throughout our supply chain in line with our Green
Procurement Standards so that they comply with chemical substance regulations.

Our suppliers’ efforts to reduce environmental impact and preserve the environment
are just as important to us as their quality, prices, delivery schedule, services andtechnological excellence. In selecting products, parts and materials, including packaging,■ Basic Product Development Sequence

we place higher priority on those that are environmentally sound as well as meeting ourquality, function and cost requirements.

Environmental Objective, Target, Standard
Legal
Requirements
and Standards

Legal
Requirements

Industry Trends

Annual Environmental Objective, Target

Product Design Planning

Environmental Compliance Standards

Product Environmental Assessment

Response for Next Year

These efforts are helping to reduce the environmental impact of our business operations

Development Flow
Product Planning(Pre-production assessment)

while at the same time expanding markets for environmentally friendly products.
Response
for Next
Product

Product Improvement and Response
Commercialization◆ Management of Chemical Content Information

Amid growing concern for the environment across the globe, we voluntarily monitor
chemical substances toward obtaining certifications for environmental standards in Japanand overseas, and support our green procurement efforts. These efforts include surveying■ Product Assessment Example (partial list)

the environmental activities of our suppliers and the chemical substances contained in theAssessment Content

parts we procure from them. We have

• Can be disassembled to unit level (by specialized company)• Can be disassembled using common tools (by specialized company)• Material labels are attached to plastic parts weighing 25 grams or more
• Plastic parts weighing 25 grams or more are made of a recyclable material• Recycling labels and material labels are attached to plastic for packaging• Cardboard made of recycled paper is used for container boxes

established a database for collecting
surveys to determine which suppliers

Environmental efforts survey

2. Instruction Manual• Provides information on collection of used products

3. Energy Conservation• Complies with international ENERGY STAR Programand materials best align with our val-

Supplier Chemical substance survey list

4. Toxic Substance
Regulation• Does not use ozone-depleting substances, regulated under the Montreal Protocol,
in internal processes• Flame retardants based on chlorine or bromine are not used in plastic parts
weighing 25 grams or more

Category
1. Disassembly andRecycling

and managing the results of theseues, and we also use the informationin evaluating the environmental compliance of our own products.

■ Flow of Chemical Content Survey
RequestEnvironmental
Information
Database(JAMP AIS File)

Material Information Sheet
Survey response

EIZO Corporation CSR REPORT 201417

Seven Promises

2

Environmental
Consideration
for Our Products
and Business
Operations

Compliance with Environmental Labeling Standards and Legal Requirements
In our effort to proactively develop environmentally sound products, we observe the◆ EPEATlegal requirements of Japan and other countries and comply with major environmental

EPEAT, developed by the U.S. Environmental Protection Agency and managed by thelabeling standards in each market for our flagship products. Furthermore, as we ensure

Green Electronics Council since 2006, is a tool for evaluating the environmental impact ofthat our own products are in full compliance, we also play our role in guiding the entire

computers and peripheral equipment. Products are comprehensively evaluated against

industry by actively engaging in the development of standards, such as the internationally

23 required and 28 optional requirements to award them gold, silver or bronze ratings.

recognized TCO Display 6 and ENERGY STAR 6.0.

Many EIZO monitors sold in the United States havereceived the highest EPEAT Gold ranking.

◆ TCO

Efforts to make our products more environmentally friendly have proceeded largely in◆ European Directives (RoHS/WEEE/REACH)

response to the evolution of environmental standards in Europe, starting with ensuring

EIZO products comply with the RoHS Directive (banning lead, mercury, cadmium,compliance with the TCO’95 standard introduced in Sweden. This standard has evolved

hexavalent chromium, PBB and PBDE), the WEEE Directive (for the collection andinto TCO Displays 6 following subsequent upgrades. EIZO has consistently participatedrecycling of discarded electrical and electronic equipment in Europe), and the REACH

in the formulation of TCO standards, scrutinizing the content of the standards to ensure

regulation (for the handling of chemical substances

progress in their effective application and immediately obtaining certification as eachin Europe).

new version comes into effect. In the years ahead we will continue to recognize theimportance of meeting this standard in the development of new
products and maintain our policy of obtaining certification.

◆ China Energy Label

China Energy Label was launched in 2004 as a legally mandated labeling system fordisplaying the energy efficiency of products to promote◆ ENERGY STAR

technologies that save and more efficiently use energy. Compliance

The ENERGY STAR Program was launched by the U.S. Environmental Protection

is essential to selling products in China, and EIZO has ensured the

Agency in 1993 to help reduce the power consumption of computers and related

compliance of products bound for China since the system was firstdevices. The International ENERGY STAR Program was adopted in Japan in 1995 on theapplied to monitors in 2009.

basis of an agreement with the U.S. government. We have participated in this programfrom the very beginning, and since becoming the first registered monitor manufacturer,
we have had virtually all subsequent products registered under the program. ENERGYSTAR Ver. 6.0 went into effect in June 2013. While the new standard is even more
stringent, our products have been in compliance since it went into effect.
We will continue to actively seek compliance with these standards for themodels we develop in the future.

EIZO Corporation CSR REPORT 201418

Seven Promises

2

Environmental
Consideration
for Our Products
and Business
Operations

Collection and Recycling of Used Products

EIZO has complied with the directive by establishing a collection and recycling system
for applicable products sold in Europe.

The EIZO Group has been collecting and recycling used products in compliance

Overview of the Environmental Impact of Our Business Operations

with environmental laws and regulations in each of the countries where it operates.

Scope of calculations: four areas as listed below

Japan

Parts manufacturers and purchasing companies in Japan and overseas◆ Collection of Used EIZO Products from Homes

In compliance with the Waste Disposal Act andthe Law for Promotion of Effective Utilization of
Resources, EIZO established its Product Collection
and Recycling System for free collection ofmonitors for home use.

End-of-Life EIZO Monitors (for Home Use)
Collected in FY 2013
CRT monitors
LED monitors
Volume in weight (kg)22,008
10,563
Quantity (units)
Recycled volume (kg)
Recycling ratio (%)

891
14,195
65

1,509
9,231
87

◆ Collection of Used EIZO Products from Corporate Users

In compliance with the Waste Disposal Act andthe Law for Promotion of Effective Utilization of
Resources, we have been collecting and recycling
used products for business use under our ProductCollection and Recycling System.

End-of-Life EIZO Monitors (for Business Use)
Collected in FY 2013
CRT monitors
LED monitors
Volume in weight (kg)716
966
Quantity (units)
Recycled volume (kg)

29
453

138
769

Recycling ratio (%)

63

80

Energy usage:
90,131 GJ

CO2 emissions:
4,582 t-CO2

Energy usage breakdown:
Electricity: 8.32 million kWh
Kerosene: 18.8 kl
LPG: 127.5 t
INPUT

Copier paper:
5.508 tWater usage:
24,041 m3

Waste

OUTPUT

EIZO Group

Waste breakdown:
Industrial waste: 311.2 t
General waste: 14.6 t
Wastepaper: 484 t
Recycling rate: 97.1%

Customer■ Environmental Impact by Area
◆ Collection of Used TVs

In compliance with the Home Appliance Recycling Law, We established our Product Collection
and Recycling System for the collection and recycling of used TVs regardless of whether they were
manufactured by EIZO or by other manufacturers.

End-of-Life TV Sets Collected andRecycled in FY 2013
Quantity collected from designated collection
242
sites (units)
Quantity of products discarded for recycling (units) 227
Weight of products discarded for recycling (kg)4,701
Weight of recycled products (kg)
Recycling rate (%)

4,092
87

Europeenvironmental impact through promotion of the three R’s of Reduce, Reuse and

EIZO Corporation
Headquarters area

Operations

Development andmanufacturing(assembly) of monitors

EIZO MS Corporation
Hakui Plant Nanao Plant

EIZO Display
Technologies (Suzhou)Co., Ltd. (China)

Total

Energy usage (GJ)

Production
Development andofAssembly of
manufacturing
circuitmonitors(assembly) of monitors
boards50,84027,922
9,827
1,542

90,131

Electricity (10,000 kWh)
EnergyKerosene (kl)Resources
LPG (t)

438
18.8
127.5

280
—
—

98.6
—
—

15.4
—
—

832
18.8
127.5

Copier paper (t)Water usage (m3)
CO₂ emissions (t-CO₂)

4.238
18,409
2,593

0.819
2,264
1,383

0.200
2,478
487

0.251
890
119

5.508
24,041
4,582

Industrial waste (t)General waste (t)

186.8
10.8

33.9
2.6

90.5
1.2

—
—

311.2
14.6

Wastepaper (t)Recycling rate (%)

242
95.0

62
99.4

180
96.4

—
—

484
97.1

◆ EIZO Monitors Discarded in Europe

The European WEEE Directive went into effect in August 2005 toward reducing

Area

Waste

Recycle for discarded electrical and electronic equipment.
EIZO Corporation CSR REPORT 201419

Seven Promises

2

Environmental
Consideration
for Our Products
and Business
Operations

Environmental Risk Management■ Targets and Actual Results (Scope: EIZO Corporation Headquarters and EIZO Display Technologies (Suzhou) Co., Ltd.)Electricity◆ Facility Management

In principle, we ensure compliance with stringent voluntary management standards,
including standards not bound by law.
◆ Regulatory Compliance

Kerosene

LPG

FY 2014 Targets

8.888 million kWh

18kl

139t

FY 2013 Targets

8.325 million kWh

19kl

140t

FY 2013 Actual Results

8.32 million kWh

Target achieved

18.8kl○12.75t○○◆ Water Use

We strive to comply with regulations governing corporate activities such as the Air

We use only groundwater in EIZO Corporation’s Headquarters area (affiliated compa-

Pollution Control Act, the Water Quality Pollution Control Act, and the Waste Disposal

nies use the public water supply). We monitor water usage and wastewater discharge toand Public Cleansing Act by collecting information on revisions and new regulations andreduce the risk of subsidence and stress on

by regularly monitoring and measuring the status of our response. Our emissions of air

wastewater treatment systems. We use

pollutants NOx, SOx, soot and dust are regularly measured in accordance with the Air

water in our corporate buildings as well as

Pollution Control Act and have remained well below the legal limit. In addition, wefor the snow melting system and for water-

adhere to our own voluntary management standards, even in operations for which there

ing plants in the summer. Our manufactur-are no applicable laws. No compliance problems were found in fiscal 2013, and noing processes do not use any water.

communities.

(t)
400

96.7

96.3

350

329

333

95.7

96.9

300

225

250

97.1

(％)
100

311.2

80

246.1

60

200
40

150
100

20

50

administrative guidance, admonitions, orders or reprimands have been received. In
addition, no complaints about environmental issues were received from our neighboring■ Discharge of Industrial Waste and Recycling Rate

◆ Industrial Waste

0

FY 2009 FY 2010 FY 2011 FY 2012 FY 20130

Our total volume of industrial waste increased 26% year-on-year to 311.2 t. Waste
increased significantly in terms of weight, as plastic transport pallets for materials

Prevention of Global Warming, and Energy Conservation

procured overseas were replaced with wooden pallets. We also disposed of unusedmaterials and equipment in one sweep as part of our 5S activities, representing another◆ Emissions of Greenhouse Gases (Japan and China)

factor in the increase.

Please refer to page 4 for data.
◆ Appropriate Management of Chemical Substances◆ Energy Use

In fiscal 2013, we continued our efforts from the previous year to save energy by optimizing

We do not use any chemical substances subject to the PRTR Law*. We closely manage
kerosene and organic solvents in compliance with regulations such as the Fire Service

the operation of our air conditioning units. As a result, we were able to limit total energy use

Act and the Industrial Safety and Health Act.

to below 1,500 kl in crude oil equivalent, which is the target for energy efficiency under the* Pollutant Release and Transfer Register: Regulation governing the monitoring and promotion of efforts to more effectively manage therelease of controlled substances into the environment.

Energy Savings Law. We also began replacing the lighting inside the buildings of the EIZO
Corporation Plant with LED lighting in March 2014. We will continue to pursue group-wide
energy saving activities while also maintaining comfortable working conditions.

EIZO Corporation CSR REPORT 201420

Seven Promises

2

Environmental
Consideration
for Our Products
and Business
Operations

Environmental Targets/Performance Report
Scope: EIZO Corporation Headquarters area, EIZO MS Corporation, and EIZO Display Technologies (Suzhou) Co., Ltd.
Environmental
Theme

Efforts to prevent
global warming

Creating a sustainable society

Environmental
issuesEnvironmental
compliance

Focus

Environmental
Objective

FY 2013 Environmental
TargetFY 2013 Actual Results

Selfevaluation

FY 2014 Targets

Reduced power
consumption

Reduce electricity consumption by 8.325 million kWh/year

Maintained electricity consumption under 8.32 million kWh/year〇

Reduce electricity consumption to no more than 8.888 million kWh/year
Expand effort to upgrade interior lighting to LED

Reduced fuelconsumption

Reduce consumption of fuelLPG: up to 140 t; kerosene: up to 19 kl

Reduced LPG consumption to 127.5 t/year and kerosene consumption to 18.8 kl/year by optimizing air conditioning〇

Reduce consumption of fuelLPG: no more than 139 t; kerosene: no more than 18 kl

Environmentallysound productdesignEV series developed in fiscal 2013 achieved power consumption of
0.5 W in sleep mode and 0.5 W in off mode○

Reduce product electricity
consumption

Reduce electricity consumption during suspension when connected
to DVI/Display port – 0.5 W for sleep mode and 0.5 W for off mode

Reduced body thickness of models developed in fiscal 2013 bymore than 10 mm compared with conventional models○

Promote slimmer, lightweight products; conserve resources used
for packaging materials

3R design

Promote product recycling

Reused LCD units of some amusement monitors collected from themarket○Explore developing the same reuse initiative for multiple models
Develop the initiative for other products

3R activities

Reduce industrial waste
Maintain industrial waste generation below 255 t and purchaseof copier paper below 5.9 t

Industrial waste generation increased to 311.2 t, purchase of copierpaper decreased to 5.508 t△

Maintain industrial waste generation below 385 t and purchase of copierpaper below 5.82 t

Reducedconsumption ofchemicalsManage and restrict emissions and transport of toxic
substances

Began screening for chemical substances used at facilities
Reduced volume of organic solvents used at circuit board assemblyplants to below target○

Reduce use of organic solvents and related waste(Apply to new toxic substances including those generated by a new optical bonding facility)

Respond to revised RoHS/
REACH (SVHC)Managed chemical substance data based on EIZO Green Procurement Standards, responded to numerous requests for environmental surveys from corporate customers○

Continue to pursue green procurement

Respond to ENERGY STAR 6.0

Achieved compliance mainly for EV series products○

Maintain compliance with ENERGY STAR 6.0(Increase number of models that comply)

Respond to China Energy
Label (CEL)

Obtained CEL Class 2 certification for newly developed products○

Maintain compliance for newly developed products

Respond to TCO Certified
Displays 6

Obtained TCO Certified Displays 6 certification for newly developed
FlexScan products
Responded to annual CSR audit○

Maintain compliance for newly developed products
Maintain system compliance for CSR requirements

CO₂ reduction

3R(reduce, reuse,recycle)Managementof chemicals

Compliancewith environmental laws
and standards

Standards compliance○ : Results exceeding 75%, △ : Over 50% and under 75%, ×: Under 50%

Status of Group Companies

The current status of Group companies is as follows.
EIZO Display Technologies (Suzhou) Co., Ltd. (ISO 14001 certification: 2011)
Environmental targets applied to EIZO Corporation Headquarters area and EIZO MS Corporation (Hakui Plant and Nanao Plant) were also applied to EIZO Display Technologies (Suzhou) Co., Ltd. from fiscal 2012 to establish anenvironmental management system that encompasses all three companies.
EIZO Technologies GmbH (ISO 14001 certification: 2012) and EIZO GmbH (ISO 14001 certification: 2009)
Both companies operate in accordance with local environmental conditions and regulations, including those for CO2 emissions reduction, 3R’s and management of chemicals.

EIZO Corporation CSR REPORT 201421

Seven Promises

3

Operating as
an International
Corporation

We will
act as aninternational
corporation
with a global
outlook andmindset.

In order to ensure the delivery and ongoing worry-free use of our products worldwide, our group companies and distributors in various countries,
maintain strong mutual relationships to support customers and achieve sound corporate growth.

EIZO Group Global Network
The EIZO Group comprises 16 companies in Japan, Europe, the United States and China. While leveraging the individual strengths of each Group company, we generate synergies indevelopment, production and sales across the Group and utilize our comprehensive, worldwide capabilities to meet the needs of the market while enhancing our product lineup andexpanding our market share.
Germany

EIZO GmbH

SwedenEizo Nordic AB

Germany

EIZO Europe GmbH
(and 4 branch offices*)

United Kingdom
EIZO Limited

Japan

EIZO Corporation (and 5 companies)(Ishikawa Prefecture)

USA

Tech Source, Inc.

Switzerland
EIZO AG

China
Germany

EIZO Display Technologies (Suzhou) Co., Ltd.

EIZO Technologies
GmbH

Austria

EIZO Austria GmbHUSA

EIZO Inc.

Group companies
Locations of distributor
Countries in which Eizo products are sold

Our products are well received around the world, with current sales in 72 countries and territories through our Group companies and 18 global distributors. (As of September 2014)* EIZO Europe GmbH is composed of the head office in Germany and four branch offices in Belgium, Czech Republic, Italy and the Netherlands.

EIZO Corporation CSR REPORT 201422

Seven Promises

3

Operating as
an International
Corporation

Development and Production Network – Coherent Development and Production System◆ One Country/Territory, One Distributor System

From the very beginning of selling proprietary products outside Japan, we have
The EIZO Group has three production sites in Japan, two in Germany and one in the

adopted a one country/territory, one distributor system in which a single distributor

United States and China, forming a network that maintains a coherent development(or Group company) is responsible for all sales within a given country or territory. Thisand production system throughout the Group. This system enables us to apply

unique system enables us to accurately discern customer needs in each country or

stringent quality control from development to production, promote the creation of

territory by distributors or Group companies that fully understand the culture anddevelopment synergies that maximize the strengths of each base, and construct anvalues of their respective regions and provide optimal products. It also allows us to

optimal production system for each market and customer. In addition, we promptly

offer products through sales methods that are appropriate for each country or territory.

share information obtained in the course of development and production along with
opinions and requests obtained from markets and customers to incorporate into
product development and customer support.

◆ Collaboration among Group Companies

There is active collaboration between our Group companies to accurately grasp
customer needs in highly specialized areas and promptly respond to their requirements,

Sales Network – Group Companies and Distributors
EIZO products are sold in more than 70 countries and territories through our Group
companies and 18 global distributors. (As of September 2014)

particularly in the markets for medical, industrial and air traffic control monitors.

EIZO United
Group companies and distributors gather once a year at the EIZO Corporation
headquarters to participate in technology exhibits and general and individual meetings◆ Direct Sales System in Europe

In 2012, we changed our sales system in Europe to allow for direct sales by Group
companies instead of selling through distributors.

to deepen their understanding of EIZO products. They also exchange information on
their respective activities to broaden their collective base of knowledge and forge
closer ties between Group companies.

Our business extends to specialized markets for medical, graphics, industrial andair traffic control monitors. Customers in these markets demand direct, ongoing
communication with the manufacturer as well as solid global support. To more
effectively respond to these specific market environments and diversified sales
channels, we established sales subsidiaries in the United Kingdom and Germany andreplaced local distributors with a direct sales system. Full-scale operation of this new
system began in 2013, and we are striving to achieve further business growth in Europe
by reinforcing regional sales centered on the two sales subsidiaries.

EIZO Corporation CSR REPORT 201423

Seven Promises

4

Open and Fair Trade

We will conduct
open and fairtrade.

Our suppliers are essential partners for ensuring the long-term viability of our business.
We therefore ensure transactions are conducted in a fair and equitable manner and strive to forge relationships of trust based on mutual prosperity.
◆ Relationships of Trust Based on Mutual Prosperity

With respect to our suppliers, we are committed to forging relationships of trust

law or deviate from generally accepted business practices, and we explicitly ensure they
understand our corporate stance.

based on mutual prosperity to build successful, long-term partnerships, and we strive to
conduct transactions that are fair, equitable and transparent.

◆ Basic Procurement Policy

In overseas sales, authority is delegated in each country to Group companies andWe deal with suppliers on an equal opportunity basis in accordance with procurement

distributors who are knowledgeable about local culture and values. This has enabled us

policies. In conducting transactions, we select suppliers who meet our standards as listed below.

to actively engage in overseas sales based on a deep understanding of our products. We
have sought to expand sales by building on the relationships of trust and powerfulpartnerships developed over time, cooperating with distributors in organizing
exhibitions, and providing customer support.
◆ Enhancing Employee AwarenessConducting transactions in a fair and open manner requires each employee to have theSelection Standard for Suppliers❶ Sound management❷ Technological excellence that will contribute to the quality of our products❸ Appropriate quality, prices, and delivery schedules for products and materials to be supplied to us❹ Stable supply capacity and ability to respond flexibly to fluctuations in demand❺ Compliance with relevant laws, consideration for the environment, and active
involvement in environmental preservationnecessary level of knowledge and awareness. We seek to deepen employee understanding
and awareness with a steady flow of compliance information through our intranet and◆ Developing Mutual Understanding with Suppliers

study sessions. Topics include anti-trust regulations directly related to business transactions

As a manufacturing company that strives to create excellent products that satisfy

as well as procedures for handling confidential information as required by regulations that

customers around the world through our primary business operations, we place highprohibit insider trading and that govern relationships with suppliers.

priority on controlling quality, delivery schedules and the cost of parts and materials
procured from suppliers as well as confirming that supplier operations are environmentally◆ Handling of Information Obtained through Suppliers

We obtain confidential information from suppliers and customers through proper
channels and will not seek to obtain or use information that is known to have beensound. We provide opportunities for regular exchanges of information to address theseissues and ensure we and our suppliers share a common understanding of each others’
management policies and technical strategies.

improperly obtained or disclosed. We also pay the utmost care in handling information
we have obtained and follow the appropriate procedures for managing it.

Materials Procurement Briefing◆ Unequivocal Prohibition of Bribery

request their cooperation. We also discuss the market environment andWe conduct regular briefings with our suppliers to explain our basic procurement policy and
We do not offer money or other benefits in violation of the law governing relationships

our future efforts. Many suppliers attend these briefings, whichwith public servants and employees of public institutions. Likewise in our relationships

contribute to a greater understanding of EIZO and to gatheringwith suppliers, we do not offer or accept entertainment, gifts or benefits that violate theinformation for subsequent incorporation into business decisions.
EIZO Corporation CSR REPORT 201424

Seven Promises

5

Strong Bonds ofTrust with
Stakeholders

We will seek
to build andmaintainstrong bonds oftrust with our
stakeholders(business
partners,
employees,
shareholders,
and the local
community).

We will sincerely engage with stakeholders to forge closer bonds of trust through communication channels while fulfilling our responsibilities.

Relationship with Each Type of Stakeholder
EIZO's Stakeholders

EIZO’s Responsibility

Communication Channels
Developing better products
Setting up Contact centers as customer liaison points− Responding to questions and inquiries before and after purchase− Listening to customer opinions− Technical support● Sharing information with relevant departments and considering
incorporation into products● Interacting with customers at showrooms and through direct dialog● Providing and collecting information through participation invarious trade shows● Providing timely information via the corporate website●

Creating and offering products with newvalue.
● Developing products from thecustomer’s standpoint.
● Responding clearly to questions andinquiries.
● Thoroughly responding to customer
requests and feedback.
●Customers
P. 26

Suppliers
P. 24

Employees
P. 30

Shareholders
P. 27
Local
Community
P. 27

In addition to offering products that satisfy customers, we listen
closely to their feedback and provide useful support.

We view suppliers as essential and important partners in the continuation of our business, and forges powerful relationships by sharing
management policies and technical strategies.
We are a company focused on creative development that requires
the imaginative ideas and powerful motivation of its employees.
We therefore work to create a broadminded corporate climate and aworkplace in which employees have a sense of security, and we support our employees in their self-development.
We strive to gain the understanding and trust of our shareholders
by providing fair and accurate information on management policies,
business strategies and financial performance, and by maintaining
transparency in our corporate management.
We seek to build solid relationships with the local community to gain
their understanding and cooperation in pursuing our business operations.
We are committed to fulfilling our responsibilities as a corporate
citizen.

●●

Building relationships of trust
Fair business transactions● Explaining corporate policy and broadening
understanding among suppliers

●

●

●

●

Motivating workplace environment
Developing excellent personnel● Promoting work-life balance● Securing safety and health

●

●

●

Timely and appropriate disclosure of
information● Enhanced corporate value●

Preventing accidents and disasters at eachbusiness site
● Protecting the regional environment● Cooperating with regional development
and promoting culture●

Sharing information and creating mutual understanding as partners
Establishing selection standards, dealing with suppliers on an equal
opportunity basis● Holding material procurement briefings
Providing various educational programs
Supporting self-development activity● Creating workplaces that reflect employee opinions and soundlabor-management relations through consultation conferences●●

General shareholders meeting (holding informal gatherings)
Stable dividend payment

Receiving company visits
Sponsoring various events and organizations● Supporting environmental conservation activities● Corporation with Local Community and association● Participating in local voluntary activities●●

EIZO Corporation CSR REPORT 201425

Seven Promises

5

Strong Bonds ofTrust with
Stakeholders

Relationships with Customers
We provide product information on our Website, at our showrooms and through sales■ Calls to the Contact Centerand promotional activities. We strive to directly communicate with customers through

Others3.9％

various channels in order to fully answer questions and respond to customer requests

Company/Stock0.0％

and feedback.

Support/Warranty/
Recycling/

Functions/Operation procedures

8.7％

32.5％

Troubleshooting■ Feedback System for All Types of Customer Input

8.9％
Product compatibility

Consulting/
Product overview

11.3％

Customer Liaison

24.1％

Orders/Sales service related

EIZO Contact Center
Customer liaison dedicated to ordering
Customer liaison for technical support

10.5％

Fiscal 2013

Showroom
Direct sales website
WebsiteDistributors

Customers

Sales companies/Retail stores◆ Customer Satisfaction Survey

In fiscal 2013, customers who have had contact with our sales and support operations
answered questions in a survey about their level of satisfaction. We analyzed the 248
responses (response rate: 52%) toward effectively applying the results in our sales and◆ Customer Liaison

support activities by strengthening product training for staff and improving the way weEach Group company has set up a customer liaison process (including access by phone

provide information to our customers. We plan to continue maintaining communicationor e-mail) to receive inquiries and questions related to EIZO products and technology.

with our stakeholders by conducting these kinds of surveys along with other means.

Customer inquiries and requests are promptly shared and appropriately addressed within
the company, relevant departments and the Group. They are also utilized to guide
product development as well as to prepare information provided to customers.
EIZO Corporation (Japan)● Set up the EIZO Contact Center as a dedicated liaison for

Visitors can test the performance of our products while trying out their functions at
our showroom, which also serves as a space for communicating with customers.

responding by phone and e-mail

EIZO Technologies GmbH (Germany)● Responds to inquiries through a dedicated liaison and website

EIZO Limited (United Kingdom)● Provides customer support and technical support by e-mail

EIZO Inc. (United States)◆ Showroom● Provides a dedicated liaison for after-purchase inquiries over the phone● Offers an e-mail address for general inquiries

EIZO Galleria (Japan)
EIZO Galleria is a showroom located in the Ginza district of Tokyo. Our dedicated onsite staff introduces products and provides advice to customers who want to know more
about them. Here our well-received seminars on a variety of topics also provide informa-

EIZO Contact Center (Japan)

tion on the operating environments of computers for office

The EIZO Contact Center has been set up as a convenient means for customers inand home use and on more effectively using EIZO products.

Japan to communicate with the company. The center provides answers to inquiries

Moreover, the showroom is used as a communication space

related to product specifications and operating procedures as well as questions related

for other types of events such as exhibitions of photographs

to purchasing products through telephone, e-mail and fax.

taken by customers.
EIZO Corporation CSR REPORT 201426

Seven Promises

5

Strong Bonds ofTrust with
Stakeholders

Relationships with Shareholders

Relationships with the Local Community

We conduct investor relations activities based on the principle of providing fair andWe seek to build and maintain good relationships with the local communities whereaccurate information on management policies, business strategies and financial

each Group company operates and are actively engaged in activities that contribute toperformance to all stakeholders.

developing these areas and creating better environments as a community member.

◆ Basic Policy on Information Disclosure◆ Relationships with Local Communities

We disclose information in a timely and appropriate manner in compliance with the
Financial Instruments and Exchange Act and related regulations as well as the “Timely

We strive to contribute to communities through sponsorships and donations tolocal organizations and activities.

disclosure rules and other regulations for issuers of listed negotiable securities or valuable
instruments” of the Tokyo Stock Exchange. We strive to ensure any material information that

Examples of Community Contribution Activities

may affect investment decisions is delivered to all market participants in an equitable manner.

EIZO Corporation(Japan)● Voluntary participation in beach cleanups and snow shoveling

EIZO Technologies
GmbH (Germany)● Participation in local environmental protection programs

EIZO Limited(United Kingdom)● Donation to “SpecialEffect,” an organization that utilizes IT in activities for enhancing the quality of◆ General Shareholders Meeting

We try to schedule our annual general shareholders meeting for a date that is convenient
for shareholders by avoiding days on which other such meetings are being held. We also
send out invitations as far in advance as possible to provide enough time for shareholders to

EIZO Inc.
(United States)

examine the proposed resolutions and the state of our operations.

● Donations to local activities● Donation to activities that support children fighting intractable diseases at a children’s hospitallife for persons with disabilities● Donations to activities aimed at providing underprivileged people access to community services● Donations to organizations undertaking community contribution activities (Boys & Girls Club, theCypress College Fund, the Southern California Special Olympics, etc.)

During the general shareholders meeting, we provide opportunities for directcommunication with our shareholders, such as by offering explanations about products
exhibited at the meeting site. We also invite shareholders to an informal meeting following◆ For Regional Development

EIZO takes part in a variety of local activities for regional development.

the general shareholders meeting to listen to their questions and comments.
Examples of Support for Regional Activities◆ Company Presentations for Investors

We invite institutional investors to our semi-annual earnings results briefings in Tokyo,
where we report on our business direction, activities and performance. We also hold

● Ishikawa Keiei Tensho Juku: cooperation through operational advice and lectures on an

EIZO Corporation(Japan)briefings for individual investors to promote a greater awareness of our company.
◆ Shareholder Benefits

As a benefit for our shareholders, we offer a 20% discount on monitors purchased
through the EIZO Direct online store. We hope this makes it easier for shareholders to use
our products and feel comfortable while using their computers, and consequently

EIZO Technologies
GmbH (Germany)educational project for young corporate managers and future entrepreneurs who willbear responsibility for the future of the regional economy● Co-sponsorship and support for the Orchestra Ensemble Kanazawa in Ishikawa Prefecture● Co-sponsorship and support for La Folle Journée Kanazawa Music Festival as a memberof the executive committee● Membership and participation in activities undertaken by United Way Worldwide, a

corporate organization that discusses local issues and solutions● Ongoing participation in local events such as marathons● Local development of the arts: support for projects aimed at increasing the artist

EIZO Inc.
(United States)

population by creating opportunities for dance performances and photo exhibitions;projects aimed at developing the world of photography by providing educationalsettings

deepen their understanding of EIZO products.
EIZO Corporation CSR REPORT 201427

Seven Promises

6

Strict Respect
and Compliancewith both the Letterand Spirit of the Law

We will strictly
respect andcomply withboth the letterand the spiritof the law as agood corporate
citizen.

We believe each individual employee must raise their awareness of compliance and the company must conduct sound corporate governance to provide
our stakeholders with trust through the ongoing creation of corporate value.

Compliance◆ Internal Whistle-Blowing System◆ Our Philosophy on Compliancethe company to provide answers to questions and advice on problems concerning legal issues or

To further strengthen our compliance system, we set up a liaison point both inside and outside
We recognize compliance as one of the most important concerns of management forthe content of the Principles of Conduct, which may arise in the course of our operations. In

fulfilling our social responsibility at the highest levels, and this includes ethical responsibility.

addition, we strive to ensure early detection of illegal activity and to prevent misconduct by

Our action guidelines on compliance stipulate that we never become involved in illegal or

operating a whistle-blowing system that requires officers and employees to report to the liaison

unethical acts, and that we provide sufficient compliance training for all officers andpoint immediately upon learning of activities in violation of laws or ethics, regardless of their own

employees. We have established an organizational structure for guaranteeing complianceinvolvement. We ensure that the privacy of the whistle blower is protected and that the individual

and have been developing measures and systems to ensure effectiveness, and steadily

will not be placed at any disadvantage for reporting the violation.

promoting these measures based on an annual plan from a long-term perspective.

Risk Management◆ Compliance Training

For officers and other employees, regulatory and other related information are always

We have established and operate a risk management system to integrate and centralize theavailable on the corporate intranet, and we regularly provide training material tomanagement of risks that could affect our business activities. Risk management is supervised byencourage them to update and enhance their knowledge toward establishing full

the Management Conference and the Risk Management Committee, and risks identified by eachawareness of the role and importance of compliance and cultivating an ethical mindset.

department are examined by the committee. Any risk that could have a significant impact on our

We established the EIZO Group Principles of Conduct – The Seven Promises to clarify

business is designated as a “serious risk” by the Management Committee, comprising full-time

our corporate philosophy and action guidelines in concrete terms and to serve as aofficers and managing officers. Appropriate countermeasures are discussed and implemented.

standard in decision-making, evaluation and in the actions undertaken through the

As our business activities became even more global in nature, we expanded the scope of risk

course of our business activities. We also seek to instill a thorough awareness ofidentification and evaluation to Group companies in and outside Japan.

compliance among all Group employees in Japan and overseas while further enhancing
our compliance system based on the prior establishment of the Compliance Committee
and by further strengthening our management structure.

◆ Business Continuity Plan (BCP)

To be prepared in the event of a major disaster, EIZO formulated a BCP for responding tonatural disasters and a BCP for handling the outbreak of the new influenza virus, and these plans◆ Strengthening the Information Management Systemhave been disseminated throughout the company. Particularly with regard to our BCP for

We ensure proper handling of confidential information in accordance with our establisheddisaster response, we have established procedures for restoring critical operations and resuming

guidelines. We have also appointed an information management representative with overall

the supply of our products within one month, in addition to confirming employee safety andresponsibility for establishing a company-wide information management system.

facilitating necessary rescue operations in the immediate aftermath of a major disaster.
EIZO Corporation CSR REPORT 201428

Seven Promises

6

Strict Respect
and Compliancewith both the Letterand Spirit of the Law

Corporate Governancetime auditor and managing officers, and is convened as required to accelerate strategic decision
making, respond to important issues, and deliberate or report on the status of operations.

We strive to be a company that consistently produces satisfactory results with thesupport of our stakeholders. To this end, we view the ongoing improvement of corporate●

governance as a vital management concern.

Managing Officer System
We have introduced a managing officer system to separate the supervision of management

and the execution of operations, while accelerating the pace of operational execution.
■ Corporate Governance System
General Meeting of Stockholders

Election/dismissal

Election/dismissal

Board of Corporate
Auditors(4 members including 3
outside auditors)
All members are male

ReportAccounting Auditor●

Election/dismissal
Auditing

Cooperation/verification

Inspectionof accounts

We have adopted a system of corporate auditors. The board of corporate auditors

Board of Directors(6 members including 1 from outside)
All members are maleAppointment/dismissal
Cooperation
ReportInstructions/supervision
ReportPresident
Instructions
Management/supervision
Committee
Instructions
Report/supervision

Board of Corporate Auditors

consists of four members (one full-time and three part-time, as of June 20, 2014) andincludes three outside corporate auditors. Corporate auditors attend key meetings ofCorporate
Philosophy
Principles
of Conduct

Managing Officers

Internal
Auditing
Instructions
Auditing/supervision
ReportDepartment(Audit Office)Group Companies

the Board of Directors.
●

Internal Auditing System
The Audit Office reports directly to the president and functions as the company’s internal

auditing department. It carries out internal audits in accordance with the Basic Regulations
on Internal Audits, which specifies audit policies, and with the Basic Annual Audit Planapproved by the president. All findings of these internal audits are reported to the president.

◆ Overview of Management Organization●

Board of Directors◆ Compensation System

The Board of Directors meets monthly and as required to support timely decision-

With respect to bonuses paid to officers, we have endeavored to further clarify directors’

making for today’s business environment. All important matters related to the board’s

management responsibilities for corporate performance. Also, we have introduced a performance-

decisions are discussed and progress reports on the execution of operations are

based compensation system that explicitly limits bonuses to within 3% of net income for each fiscalpresented on a regular basis. One of the six directors is an outside director (as of June 20,

year (up to a maximum of ¥200 million) in an effort to ensure transparency of the calculation method.

2014) who maintains no special interests in the company and therefore acts in a highly
independent capacity. The outside director participates in decision-making on◆ Internal Control System

important matters from an objective and partial standpoint and supervises the execution

We established our basic policy underlying a system that ensures directors execute their tasksof operations. We have designated the outside director and all outside corporate

in compliance with the law and the articles of incorporation, along with a system for ensuring theauditors as independent directors as stipulated under Tokyo Stock Exchange regulations.

appropriateness of other operations. Based on the policy, we have proceeded to develop related
systems and to complete the groundwork for establishing an internal control system. We have also●

Management Committee

established in an internal control system for financial transactions in accordance with the Financial

The Management Committee is composed of directors (excluding the outside director), a full-

Instruments and Exchange Act, and exercise thorough control over our financial operations.
EIZO Corporation CSR REPORT 201429

Seven Promises

7

Broadminded
Corporate Culture

We will respecthuman rights
and value a
broadminded
corporate
culture.

EIZO is a company focused on creative development that requires the imaginative ideas and powerful motivation of all its employees. We therefore take various measures to create a broadminded corporate culture by developing an environment that encourages free exchange of opinions and a workplace in which employees have a sense of security. Many of our top managers at overseas Group companies are local personnel, and we pay due consideration to the diversity of each country’s cultures and customs to create the most suitable working environments.

Laying the Foundations for a Motivating Workplace◆ Developing Trust-Based Labor-Management Relations

Mutual understanding is the cornerstone of labor-management relations. In keeping
We undertake various activities to create a motivating workplace environment thatwith this fundamental point, we endeavor to develop trust in labor-management

cultivates excellent human resources for the sake of the long-term growth of ourrelations by encouraging dialog through the establishment of a consultation conference.

personnel as well as further corporate development.

These conferences discuss a wide range of topics, from labor-management agreements
and reduction of overtime to ways for improving the work-life balance and employee◆

Employment

benefit packages. We also maintain good labor-management relations at GroupTo ensure that EIZO continues to develop cutting-edge imaging technology forcompanies under the specific circumstances of each country or company.

creating and offering new values as a company focused on creative development, we are
expanding our engineering staff and creating a motivating workplace for our employees.

Persons with disabilities are engaged■ EIZO Group Including Overseas Affiliates (as of March 31, 2014)
Number of Employees(including term employees)

2,021

Engineering staff

in careers at many of our worksites, and as
728

Graduate recruits
Joined company in April 2014
Mid-career recruits
Joined company from April
2013 through March 2014
Average age
As of March 31, 2014
Average length of service
As of March 31, 2014
Average annual working hours
FY 2013of March 2014, 17 disabled persons are■ Percentage of Employees Who Are Persons with
Disabilities (EIZO Corporation)
March 2012

March 2013

March 2014

2.09

2.09

2.09

currently employed by the Group. At EIZO

■ EIZO Corporation (as of March 31, 2014)

Number of Employees(including term employees)◆ Promoting the Careers of Persons with Disabilities

756

23

5

Male

393

Female363

Engineering staff

234

Foreign nationals

21

Corporation, persons with disabilities represent 2.09% of the workforce, exceeding theminimum legal requirement of 1.8%. We intend to continue improving our workplace environment and expanding work opportunities for the disabled.
◆ Paying Due Respect to Human Rights

To curtail behavior that undermines individuality at the workplace and throughout
our operations, such as forced labor and child labor, discriminatory remarks or actions,and sexual or power harassment, we have clearly stated our position on the matter in our

37.9
14.7 years

Principles of Conduct and conduct educational activities to keep all employees,
including those at Group companies, informed of this position.

1,941 hours

EIZO Corporation CSR REPORT 201430

Seven Promises

7

Broadminded
Corporate Culture

Promoting Work-Life Balance

2012, we were able to reduce the■ Average Working Hours (EIZO Corporation)

hours in fiscal 2013 through various
To respond to diversifying work styles and ensure employees are able to work with aefforts.

FY 2011

FY 2012FY 2013

1,908 hours

1,963 hours

1,941 hours

sense of satisfaction, accomplishment and happiness, we believe it is important for
employees to have extra time to refresh their minds and bodies.

Human Resource Development Efforts◆ Opportunities for Recreation and Exchange◆ Reinforcing Management Capabilities

We support employees in their

Management-level employee training is a high priority at EIZO. We ensure the practicalvaried sports and cultural activities

usefulness of training by setting a theme for each fiscal year, such as strategic thinking,within the company by supplementing

customer development and operational reform. Training is offered to candidates forcosts and permitting use of company

management positions, and newly appointed managers receive training on compliance,

facilities to encourage participation. We also offer opportunities

fair job evaluation and effective allocation of work to deepen their understanding offor recreation and exchange through numerous affiliatedthese areas. We are also actively encouraging participation in management training

accommodation facilities and sports gyms.

seminars conducted by outside institutions as part of our effort to promote women to
management positions.

◆ Supporting Childcare and Nursing Care

Under the respective laws of eachcountry, we support various programs

FY 2011

including maternity leave, childcareChildcare/Nursing Care Leave

29

leave and nursing care leave, shorter

Reduced Working Hours For
Childcare or Nursing Care

31

working hours, and leave to care for sick◆ Emphasis on Educating Younger Employees■ Number of Applicants (EIZO Corporation)
FY 2012 FY 2013

First-year employees participate in programs on organizational structure and basic

29

38

knowledge for adulthood and independence, and receive on-site factory training to learn

27

35

about the foundations of our company. We also conduct a variety of programs specificallytargeting young employees, including technical training for new engineering staff tochildren. We have developed a supportive working environment that includes measures

ensure they acquire a broad foundation of knowledge on our basic technologies. We also

such as reducing working hours up to two hours per day for childcare to flexibly meetemphasize periodic group-based training for acquiring business skills and on-the-job

employee needs. We plan to enhance our programs for supporting employees withtraining (OJT) in each department, and managers draw up three-year career plans inchildcare or nursing responsibilities by introducing benefits such as childbirth leave for

consultation with young employees, providing a basis for a systematic OJT program.

prospective fathers.
◆ Supporting Career Development◆ Shorter Actual Working Hours

We encourage employee career development by providing a complete and diverse

As part of our efforts to decrease the number of working hours, we undertake work

range of self-development programs, including language classes, business seminars for

improvement activities on a unit-by-unit basis and observe a weekly no-overtime day.

increasing knowledge about such areas as finance and accounting, compliance, andWe also vigorously encourage employees to take compensation days off for working onmarketing strategy, and by subsidizing the cost of distance learning or obtaining

holidays and take sufficient paid leave. While average working hours increased in fiscal

certifications.
EIZO Corporation CSR REPORT 201431

Seven Promises

7

Broadminded
Corporate Culture◆ Development of Global Human Resources◆ Efforts in Health Management

To develop global human resources, we provide English and Chinese classes in Japan, as

Our efforts in this area include regular health checkups and preventive checkups forwell as Japanese classes at affiliates outside Japan, and hold seminars on cross-cultural

lifestyle-related diseases, dedicated contact points for responding to employee anxieties

communication.

and concerns, mental health checkups and face-to-face consultations with industrial

Voice from a Worksite

We also run an exchange program for engineers between affiliates outside Japan, in which

physicians, and follow-up guidance based on the results of health checkups. We will

employees are dispatched for between
anda Worksite
12 months. The program aims to increase the
Voice6from

seek to safeguard employee physical and mental well-being by raising individual

number of employees who can work effectively in a different culture and manage technology

awareness of health management and achieving a goal of 100% follow-up.

Voicea Groupnew
Company
with a global perspective, as well as
to fromcultivatetechnological expertise.

Basic Policy on Safety and Health (Safety and Health Management Regulations)
Voice from a Worksite

I was temporarily transferred to Tech Source, Inc. in Florida for about 10 months
from Ia Worksite
from January to November 2013.Voice
There
worked on developing the Condor seriesof graphics boards, which are assembled into monitors for the aerospace market.
I was involved in the entire process, from formulating product specifications todesign and evaluation. Performing my tasks at a company having a
different organizational scale and development process broadened
my perspective and allowed me to grow as an engineer. Observing
the differences in culture and climate in daily life and communicatingwith local engineers has also proved to be an invaluable experience.
Drawing energy from this opportunity, I will work to accelerate Yu Kosugi
Joined EIZO in 2006
the pace of globalization in all our fields, including development, Visual Products
Department
products and services, by collaborating with Group companies Visual Products 1
around the world.

Securing Safety and Health
The ongoing development, design and production of high value-added products

The basic policy on the safety and health of EIZO Corporation is intended tocreate a healthy and safe working environment for all employees. This is achieved
through management of risk factors related to safety and health. Specifically, weconstantly strive to identify unacceptable risk factors in the workplace and neutralize
them, with the ultimate goal of eliminating workplace accidents.

■ Medium-Term Plan (Fiscal 2013 to 2015)

Raise safety awareness by improving employees’ sense to identify potential dangers andencourage self-management of physical and mental health in order to enhance operations.
■ Fiscal 2014 Targets/Key Action Points and Fiscal 2013 Performance
Management
Area

SafetyKey point: Ongoing risk assessment

consistently safe workplace and efforts to safeguard employee health.

We strive to prevent workplace accidents by conducting risk assessments for each
workplace in addition to KYT (hazard prediction training), “hiyari-hatto” (close call) and
5S activities. We will continue these efforts by identifying and reducing risks through risk
assessments and safety screening of newly installed machinery and equipment, and by

Achieve zero occurrence of workplace accidents,
reduce traffic accidents during working hours

Management

requires not only a significant investment of management resources but also a◆ Efforts in Safety Management

FY 2014 Targets/Key Action Points

FY 2013 Performance• Workplace accidents

Health1Frequency rate
0.68
Severity rate
01
• Traffic accidents during working hours

Almost• Unacceptable risks
0• Traffic accidents during working hours 1 (offense)• Unacceptable risks

Management

Evaluation

0100% follow-up on checkup results
Promote preventive measures for lifestyle-relateddiseases

Follow-up

92.2%

Almost• Workplace accidents frequency rate: Number of deaths and injuries caused by industrial accidents per million working hours.
Used to express accident frequency.
• Workplace accidents severity rate: Number of work-days lost caused by industrial accidents per million working hours. Used toexpress accident severity.

raising awareness on safety through workplace patrols and employee training.
EIZO Corporation CSR REPORT 201432

Appendix

Environmental Timeline
Product Standards
1988

Started utilizing bromine-free flame retardants in plastic parts.

1992

Started survey of toxic substances in parts (20 substances).

1993

Began working toward TCO’92 certification.
Began working to acquire ENERGY STAR registration (major product models).

Corporate Action

Obtained ISO 9002 certification for quality management system.
Obtained ISO 9002 for EIZO NANAO MS CORPORATION*1.

1995
1996

Started utilizing halogen-free flame retardants in plastic parts.
Began working toward TCO’95 certification.

1997

Started environmental compliance assessment.
Expanded survey of toxic substances in parts (to 34 substances).
Started registering products under International ENERGY STAR Program.

Adoption of Environmental Policy.
Obtained ISO 9001 certification for quality management system.

1998

Began working toward TCO’99 certification.

Obtained ISO 14001 for environmental management system.

1999

Began working toward Eco Circle certification.
Eliminated cadmium from parts.
Expanded survey of toxic substances in parts (to 920 substances).

2000
2001

Switched from water-cooled to air-cooled air conditioners.
Began Eco Mark registration.
PC Green Label registration.

Issued first Environmental Report.
Began collecting and recycling business-use products.
Adopted Corporate Philosophy.

2002

Established the company’s environmental labeling (established EIZO Eco Products 2002).

2003

Began working toward TCO’03 certification.
Established EIZO Eco Products 2004.

Received Governor of Ishikawa’s Green Enterprise award.
Received Health Minister’s Award for Excellence in health and safety initiatives.
Began collecting and recycling home-use products.

2004

Launched efforts to comply with the RoHS Directive.

Started collecting and recycling business-use products in response to requests and over an expanded region.
Implemented energy conservation measures in conjunction with equipment upgrades (climate control, lighting) at Headquarters.
Implemented traffic safety guidance in local communities.

2005

Began product shipments in compliance with the RoHS Directive.

Issued first Social and Environmental Report.
Obtained ISO 14001 certification for environmental management system, including at sales offices.
Obtained ISO 13485 for quality management system for medical equipment.

2006

Adopted EIZO Eco Products 2006 standards.
Launched J-Moss compliance efforts.
Started compliance with WEEE Directive ( displayed recycling logo and completed providing
data on hazardous substances to recycling contractors).

EIZO Support Network Corporation was added to the scope of operations included in our ISO 13435 certification.
EIZO Galleria locations were added to the scope of operations included in our ISO 14001 certification.

2007

Launched efforts to comply with REACH regulations.

Substantial increase in energy consumption as R&D building is completed and brought into use.
Obtained ISO 9001 and ISO 13485 for EIZO GmbH.

2008

Adopted EIZO Eco Products 2009 standards.
Began working toward EPEAT certification.

2009

Began working toward TCO Display 5.0 certification.
Began working toward ENERGY STAR (version 5.0) certification.
Launched efforts to comply with the Home Appliance Recycling Law (Act for Recycling ofSpecified Kinds of Home Appliances).

Issued first CSR Report.
Added EIZO Nanao MS Corporation*1 to scope of operations included in ISO 14001 certification.
Obtained ISO 14001 for EIZO GmbH.

2010

Began complying with Chinese energy efficiency labeling standards.
Upgraded chemical substance survey system based on new industry format.

Obtained ISO 9001 and ISO 13485 for EIZO NANAO TECHNOLOGIES.INC.*2

2011
2012

Obtained ISO 9001, ISO 13485 and ISO 14001 certification for EIZO Display Technologies (Suzhou) Co., Ltd.
Began working toward TCO Certified Displays 6 certification.

Installed LED lighting at the EIZO Corporation plant.
Installed LED lighting at the Ishikawa Office of Irem Software Engineering Inc.

2013
*1 Currently EIZO MS Corporation

Obtained ISO 14001 for EIZO Technologies GmbH. Installed LED lighting in some areas of the Hakui Plant at EIZO
MS Corporation.

*2 Currently EIZO, Inc.

EIZO Corporation CSR REPORT 201433

Appendix
GRI Content Index
The EIZO Corporation Corporate Social Responsibility Report 2014 provides information on the Standard Disclosure items contained in the GRI Sustainability Reporting Guidelines.
The following table lists the core items of the Standard Disclosures, for which we have received third-party confirmation from Sustainability Accounting Co., Ltd. (Chiyoda-ku, Tokyo).

Indicator

Report page

Strategy and analysis
G4-1

A statement from the most senior decision-maker of the organization about the relevance of sustainability to the organization and the organization’s strategy for addressing sustainability

G4-33

Governance22

Ethics and integrity

G4-34

G4-3
G4-4

The name of the organization
The primary brands, products, and services

G4-5

G4-7

The location of the organization’s headquarters
2
The number of countries where the organization operates, and names of countries where either the organization
22
has significant operations or that are specifically relevant to the sustainability topics covered in the report
The nature of ownership and legal form
2

G4-8
G4-9

The markets served
The scale of the organization

2, 22
2-4

G4-10
G4-11
G4-12

The breakdown of the employees
The percentage of total employees covered by collective bargaining agreements
The organization’s supply chain

G4-13
G4-14

Any significant changes during the reporting period
Whether and how the precautionary approach or principle is addressed by the organization
Externally developed economic, environmental and social charters, principles, or other initiatives towhich the organization subscribes or which it endorses

4,30
Not applicable
28

G4-15
G4-16

Memberships of associations and national or international advocacy organizations

7
18

Identified material aspects and boundaries
G4-17
G4-18
G4-19
G4-20
G4-21
G4-22
G4-23

-

The organization’s values, principles, standards and norms of behavior

Specific standard disclosures

29
7

Report page

Disclosures on management approach
G4-DMA Reasons why the Aspects are of material significance, impacts that affect judgment, approach toorganizational management, and evaluation of management approach

11-32

Environmental
Materials
G4-EN1 Materials used by weight or volume

19

EnergyG4-EN3 Energy consumption within the organization
G4-EN6 Reduction of energy consumption
G4-EN7 Reductions in energy requirements of products and services

19
20-21
17-18

Water
G4-EN8 Total water withdrawal by source

19

G4-EN15 Direct greenhouse gas (GHG) emissions (Scope 1)
G4-EN16 Indirect greenhouse gas (GHG) emissions (Scope 2)

4, 19
4, 19

G4-EN19 Reduction of greenhouse gas (GHG) emissions

21

Effluents and waste
G4-EN23 Total weight of waste by type and disposal method

19

Products and services

Not applicable

G4-EN27 Extent of impact mitigation of environmental impacts of products and services
G4-EN28 Percentage of products sold and their packaging materials that are reclaimed by category

Not applicableCompliance25

G4-EN29 Monetary value of significant fines and total number of non-monetary sanctions for non-compliancewith environmental laws and regulations

Stakeholder engagement
G4-24

A list of stakeholder groups engaged by the organization

G4-25
G4-26

The basis for identification and selection of stakeholders with whom to engage
25
The organization’s approach to stakeholder engagement25
Key topics and concerns that have been raised through stakeholder engagement, and how the organi- 24-27, 30-32
zation has responded; the stakeholder groups that raised each of the key topics and concerns

G4-27

G4-56

The governance structure of the organization; any committees responsible for decision-making on
economic, environmental and social impacts

Emissions

All entities included in the organization’s consolidated financial statements or equivalent documents; whether any entity 2
included in the organization’s consolidated financial statements or equivalent documents is not covered by the report
The process for defining the report content and the aspect boundaries; how the organization has
implemented the reporting principles for defining report content
All the material aspects identified in the process for defining report content
The aspect boundary within the organization for each material aspect
The aspect boundary outside the organization for each material aspect
The effect of any restatements of information provided in previous reports, and the reasons for such
restatements
Significant changes from previous reporting periods in the scope and aspect boundaries

The ‘in accordance’ option the organization has chosen; the GRI Content Index for the chosen option; 34-35
the reference to the External Assurance Report, if the report has been externally assured
The organization’s policy and current practice with regard to seeking external assurance for the report 36

5-6

Organizational profile

G4-6

G4-32

Report profile
G4-28

Reporting period (such as fiscal or calendar year) for information provided

1

G4-29

Date of most recent previous report (if any)

1

G4-30
G4-31

Reporting cycle (such as annual, biennial)
The contact point for questions regarding the report or its contents

1
1

18,21
19
Not applicable

Environmental grievance mechanisms
G4-EN34 Number of grievances about environmental impacts filed, addressed, and resolved through formal
grievance mechanisms

Not applicable

SocialLabor practices and decent work
Employment
G4-LA1 Total number and rates of new employee hires and employee turnover by age group, gender andregionBenefits provided to full-time employees that are not provided to temporary or part-time employees,
G4-LA2 by significant locations of operation

30
31

EIZO Corporation CSR REPORT 201434

Appendix
Comparison Table for the United Nations Global Compact

Occupational health and safety
Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number
G4-LA6 of work-related fatalities, by region and by gender

32

Training and education
G4-LA10 Programs for skills management and lifelong learning that support the continued employability of
employees and assist them in managing career endings

31

United Nations Global Compact

Diversity and equal opportunity
Composition of governance bodies and breakdown of employees per employee category according to 30
G4-LA12 gender, age group, minority group membership, and other indicators of diversity

Principle 1

Businesses should supportand respect the protectionof internationally proclaimed
human rights.

Principle 2

Businesses should make surethey are not complicit in humanrights abuses.

Principle 3

Businesses should uphold thefreedom of association and theeffective recognition of the rightto collective bargaining.

Principle 4

Businesses should uphold theelimination of all forms of forced
and compulsory labour.

Principle 5

Businesses should uphold theeffective abolition of child labour.

Principle 6

Businesses should uphold theelimination of discriminationin respect of employment andoccupation.

Principle 7

Businesses should support aprecautionary approach toenvironmental challenges.

Principle 8

Businesses should undertake
initiatives to promote greater
environmental responsibility.

Principle 9

Businesses should encourage
the development and diffusionof environmentally friendly
technologies.

Principle 10

Businesses should work against
corruption in all its forms,
including extortion and bribery.

Human rights
Investment
G4-HR2 Total hours of employee training on human rights policies or procedures concerning aspects of human 30
rights that are relevant to operations, including the percentage of employees trained

Non-discrimination
G4-HR3 Total number of incidents of discrimination and corrective actions taken

Not applicable

SocietyAnti-corruption
G4-SO4 Communication and training on anti-corruption policies and procedures

28

G4-SO5 Confirmed incidents of corruption and actions taken

No incidentsof corruption
were reported.

Anti-competitive behavior
G4-SO7 Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices andtheir outcomes

No legalactions werereported.

Compliance
G4-SO8 Monetary value of significant fines and total number of non-monetary sanctions for non-compliancewith laws and regulations

No fines or
non-monetary
sanctions werereceived.

Grievance mechanisms for impacts on society
Number of grievances about impacts on society filed, addressed, and resolved through formal grievG4-SO11 ance mechanisms

Not applicable

Product responsibility
Customer health and safety
Total number of incidents of non-compliance with regulations and voluntary codes concerning theG4-PR2 health and safety impacts of products and services during their life cycle, by type of outcome

No incidents
of noncompliancewere reported.

Product and service labeling
Total number of incidents of non-compliance with regulations and voluntary codes concerning prodG4-PR4 uct and service information and labeling, by type of outcomes

No incidents
of noncompliancewere reported.

G4-PR5 Results of surveys measuring customer satisfaction

26

Marketing communications
G4-PR6 Sale of banned or disputed products

Not applicable

Total number of incidents of non-compliance with regulations and voluntary codes concerning marG4-PR7 keting communications, including advertising, promotion, and sponsorship, by type of outcome

No incidents
of noncompliancewere reported.

Customer privacy
Total number of substantiated complaints regarding breaches of customer privacy and losses of
G4-PR8 customer data

Not applicable

Coverage by EIZO Group Principles
of Conduct – Seven Promises

Page

3. We will act as an international corporation
with a global outlook and mindset.
4. We will conduct open and fair trade.
7. We will respect basic human rights andvalue a broadminded corporate culture.

22, 2324
30–32

3. We will act as an international corporation
with a global outlook and mindset.
4. We will conduct open and fair trade.
7. We will respect basic human rights andvalue a broadminded corporate culture.

22, 2324
30–32

2. We will promote our manufacturing
and business activities in considerationof reducing theirenvironmental burdens.

16–21

4. We will conduct open and fair trade.
6. We will strictly respect and comply withboth the letter and the spirit of the law as
a good corporate citizen.

24
28, 29Compliance
G4-PR9 Monetary value of significant fines for non-compliance with laws and regulations concerning the provi- Not applicablesion and use of products and services

EIZO Corporation CSR REPORT 201435

Independent
Third-Party
Assurance
Statement

Independent Third-Party Assurance Statement

EIZO Corporation CSR REPORT 201436