Opened in 1990, the Tee Cloud Country Club holds an impressive 30-year history ofproviding award-winning experiences to customers, including being listed in the Top 10
Choice for Customers over three consecutive years, being named amongst the Best 20
Golf Courses in Korea, Top 10 Holes in Korea, and the Best 10 Club House Restaurants inKorea, to name a few accolades.
Tee Cloud Country Club is located at the foot of Mt. Soyo in Dongducheon and is dubbed
the “Sogeumgang in Gyeonggi.” The club offers golfers unique “tee shots in the cloud”
experiences where golfers are greeted by a magnificent view of the mountain below as
they hit their tee shots. Guided by its philosophy to give “value beyond golf,” the club iscommitted to keeping its first-class course management and customer service reputationand securing its position as one of the best golf clubs in Korea year after year.
In preparation for the opening season in March 2021, Tee Cloud Country Club changed its
entire radio fleet deployed to round support teams and caddies. The key reasons behind
its adoption of the Motorola Solutions’ WAVE PTX LTE service and radios (TLK 100s)
were to take the Club’s interdepartmental operational communications andreliability of property communications to new heights.
The Club has since reaped numerous benefits, from better communication
planning between caddies and support teams, to improved collaboration andproductivity between customer servicing teams, and reliability and resilienceof communications indoors and outdoors.
CASE STUDY | WAVE PTX TLK100

WITH THE ADOPTION OF MOTOROLA SOLUTIONS’WAVE PTX SERVICE AND RADIOS, THE CLUBHAS ELIMINATED THE FREQUENT DISRUPTIONSCAUSED BY ITS TOPOGRAPHIC LOCATIONWAVE PTX SERVICE AND TLK 100
PROVIDE ROBUST AND
STABLE COMMUNICATIONSThe Club has two nine-hole courses: the Haemil and Viche Courses. Unlike typicalgolf courses that are located on flat grounds, the Club’s courses include significant
variations in elevation between holes, as well as areas with densely filled trees andnicely blended with the location's beautiful surroundings with unique challenges
at each hole. Its topography characteristics, however, causes signification
communication challenges, which negatively impact the work required for efficientand accurate rounding management. Often, radio waves were diffracted or blocked
between holes or lost at different elevation points on the course. Streamlining
rounding requires close communications between caddies and the roundmanagement teams. Reducing communication disruption was essential to enhance
golfers' game experiences.

Results showed that introducing Motorola Solutions’ LTE service anddevices was the best choice for the Club.

“The extreme elevational variation (290–410 meters above sea level) caused radio
issues. In addition to the elevation, the distance, bends, and densely planted trees
often blocked the radio waves, causing interruptions in communications,” said
the Team leader of the Round Support Team at Tee Cloud Country Club. “Wetried to substitute our digital radios for analog radios, but that only worsened theinterruptions. That finally drove us to consider LTE radios.”
The Tee Cloud Club staff decided to test the Wave PTX service and TLK 100
reception, resilience, and functionalities at different locations with different usergroups throughout its courses over a 2-month trial period. They sometimes evenused the service outside the country club’s premises. At the end of the trial period,the results proved satisfactory. The Club decided to replace its whole fleet with
Motorola Solutions’ Wave PTX LTE service radios (TLK 100s).
CASE STUDY | WAVE PTX TLK100

1 Issues experienced with the previous radio fleet are now resolved.
2 Enhanced Voice quality. In the TLK 100s, caddies shared that “speakingon the radio was as good as smart phones.”
3. Stable network performance significantly reduced staff stress levels.
An essential element in golf course management is effective
communication between caddies, i.e., teams going ahead and behind andteams playing the same hole. Coordinating the flow of rounding is equallyvital to their roles in assisting players. Out in the field, accurate and timely
communications with colleagues can make or break their day at work. With
this new service, support teams no longer need to raise their voices, bemisunderstood or miss calls due to network disruptions.
4 Best of all, caddies can also choose to make team broadcasts or place
individual calls to specific caddies for private communications. The stabilityof the new communication network(WAVE PTX) also reduces safety risks if
incidents should occur around the courses and also if urgent instances arise.

A BOLD INVESTMENT FOR A BOOST IN PHYSICAL SAFETY
One of the most significant benefits of introducing
Motorola Solutions’ LTE-based TLK 100 is theelimination of communication failures which can
impact safety on the course. In many sections on thecourse where two holes overlap, special attention
is needed to ensure teams adhere to safety
procedures when playing in these overlay zones.

For this reason, Tee Cloud Country Club set thegoal for this project to prevent safety failuresarising from communications disruptions.
Guaranteeing communication stability streamlined
its operations at work and eliminated safety risks
resulting from communication gaps even in therarest possible scenario.

“In these cases, we ask caddies to communicate with each other to ensuresufficient time gaps are maintained between the playing teams. Whencommunication was unstable, caddies were either not connected, or
one group was under the impression that their message was delivered.
However, it wasn't. This was a critical safety issue for golfers andsomething the Club that we could not tolerate.
We introduced the TLK 100 LTE radios, bearing the costs to purchase themand pay for the monthly communication bills so we can confidently prevent
such safety risks. Our management stood firm and allowed us to proceedwith this bold project.“
Team Leader of the Round Support TeamTLK 100: SLIM AND LIGHTWEIGHT DESIGN, POWERFUL BATTERY LIFEIn addition to what the TLK 100 itself has to offer, Tee Cloud Country Club enjoys its
various functions and convenient options in the Motorola Solutions’ WAVE PTX service.
The first thing caddies notice about TLK 100
is its Bluetooth connectivity. For caddies, usinga Bluetooth-connected earpiece is a must. A wired
earphone does not look good. In the field, it can get
entangled while playing and present a safety risk tousers. The Bluetooth earpiece, exclusively designed
for the TLK 100, on the other hand, has a pushto-talk (PTT) button, so users can initiate instantcommunications without touching the radio.
Another feature highly appreciated by the caddies
is the ability to connect with their own Bluetooth
earpieces. “Caddies find it convenient to activate
the PTT function on the radio even when they areusing their earpiece.”
The club believes that ensuring reliable, stablecommunication between staff and teams is aprerequisite to ensuring high service quality on its
grounds. It strives to offer seamless, streamlined
communications among staff members in all
locations, which is an essential element of its
award-winning golf management.
CASE STUDY | WAVE PTX TLK100

Another feature that Tee Cloud Country Clubis satisfied with is TLK 100’s lightweightand slim build. This design works well for female
caddies to carry around, or they could install theWAVE PTX mobile app on their smartphones to get
into the right radio workgroups.
Another beneficial feature is TLK 100’s superior
battery performance. They said they filed several
complaints with the previous radio supplier, as theprevious system’s radio battery would not cover a36-hole round. “After we changed to the Motorola
Solutions' TLK 100 radios, we are no longer worried
about battery life.”
Golf Club staff used to operate from FRS radios
or affordable digital radios that did not come withmonthly bills. But the Club believes that service
stability is fundamental to its operations and key
to improving employee satisfaction at work andcustomer safety and satisfaction. Hence it decided
to provide TLK 100s to its team as part of its
investment to raise the bar in physical safety, andcustomer experience.

BENEFITS OF USING WAVE PTX SERVICE AND TLK 100
Stable and clear PTT group communications
The WAVE PTX service provides stable and clear
PTT group communications between the roundmanagement team and caddies, thereby ensuring
streamlined round operations and instant situation
awareness to prevent safety failures.

Carrier LTE networks for a wider coverage
Enjoy both the convenience of radio communications
and the extended coverage of nationwide LTE
networks. Real-time talk groups, subscriber
management, and PTT communications without
limited coverage and without the need to expand
infrastructure significantly improve productivity.

Easy to use and manage
The TLK 100 has a slim form factor, supports
uninterrupted and clear voice communications, andoffers the advantage of convenient over-the-air radio
maintenance. Wi-Fi and Bluetooth connectivity for handsfree operation helps with productivity. It also features
location tracking, powerful battery performance to cover
the whole shift, and real-time status.

Robust partner support
Poco & Poco, an official channel partner of Motorola
Solutions for the WAVE PTX service, provides
thorough end-to-end services from initial testing
to post-installation services. They offer a range ofservice and maintenance experience, from demo radio
supply for initial tests to radio supply and installation
or radio and accessory services.

For more information about Motorola Solutions’ WAVE PTX (LTE radio communications) anddevices(TLK 100, TLK 150), please visit motorolasolutions.com/wave-ptx.

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