General Terms & Conditions for Accommodation Contract
Article 1. Scope of Application
1. Contracts for accommodation and related agreements to be entered into between this hotel
and the guests to be accommodated shall be subject to these terms and conditions. Any
particulars not provided here in shall be governed by laws and regulations and/or generally
accepted practices.
2. Notwithstanding the provisions of the preceding paragraph, the special contract shall prevailin the event the hotel complies with the special contract to the extent not inconsistent withlaws and customs.
Article 2. Application for Accommodation Contract

1. A guest who intends to make an application for an accommodation contract
with the hotel shall notify the hotel of the following particulars:(1) Name of the guest.
(2) Date of accommodation.
(3) Other particulars deemed necessary by the hotel.
2. If a guest request to extend their stay during their stay, beyond the date ofaccommodation, it shall be regarded as an application for a new accommodation
contract at the time such request is made.

3. The guest who applied to continue staying shall submit the guest list including
name, address and telephone number of the guest again when the hotel
requests.

Article 3. Conclusion of Accommodation Contract, etc.

1. A contract for accommodation shall be deemed to have been concluded when
the hotel has duly accepted the application as stipulated in the preceding Article.
However, the same shall not apply where it has been proved that the hotel has
not accepted the application.

2. The guest is requested to pay the total accommodation charge within day before
your check-in date or the limits of the date specified by the hotel.

3. If the hotel sends an incorrect accommodation fee on the internet or bytelephone, although that accommodation fee is based on the accommodation
contract, and admitted by the hotel, it will be an error in the civil law unless thereason for such as “Limited”, “Special”, “Campaign”. Therefore theaccommodation contract will be invalidated, but we will notify you immediately.
Article 4. Refusal of Accommodation Contract

1. The hotel may not accept the conclusion of an accommodation contract under
any of the following circumstances:(1)

When the application for accommodation does not conform with theprovisions of these terms and conditions.

(2)
(3)

When the Hotel is fully booked and there is no vacancy.

(4)

when the guest is behaving in such a manner as to be an annoyance toWhen the guest seeking accommodation is deemed liable to conduct
himself/herself in a manner that will violate laws or act against the publicorder or good morals in regard to his/her accommodation.

other guests.

(5)

When the guest seeking accommodation can be clearly identified ascarrying an infectious disease.

(6)

When the hotel is violently threatened or unreasonably burdened by the
Guest.

(7)

When the guest is obviously intoxicated and could cause annoyance toother guests or when the person is behaving in such a manner as to be
an annoyance to other guests.

(8)

When the hotel is unable to provide accommodation due to disfunction of
the facilities or other unavoidable causes.

(9)

When the hotel is unable to provide accommodation due to naturalcalamities or state of emergency.

(10) When the guest only minors who stay without parental permission.
(11) When the person who requesting accommodation is a member of anorganized crime group which under the law of preventing unreasonableconduct by organized crime groups, or the person who is involved in crimegroup.

(12) When the guest has possibilities to have or utilize guns, swords, chemicals
prohibited to possess pursuant to laws such as stimulants, drugs, etc. Whenthe guest seeking accommodation is considered likely to behave in violationof the provisions of the ordinance, public order.

(13) When the guest is considered smoking in the hotel. (The guest will be fully
charged cleaning fee.)(14) When the guest seeking accommodation does not immediately accept therequest based on the article 2.

(15) When any of the laws, ordinances and other regulations issued by a local
government such as governments of Tokyo and other prefectures where theHotel is located is applicable.
Article 5. Right to Cancel Accommodation Contract by the Guest

2. The guest is entitled to cancel the accommodation contract by notifying thehotel.

3. If the quest cancels all or part of the accommodation contract, will be requested
to pay default fine as listed in the attached table No. 2 for the hotel.

4. If the quest did not arrive at the scheduled arrival time without contacting thehotel or staff, the hotel may cancel the accommodation contract because of thequest.

Article 6. Right to Cancel Accommodation Contract by the hotel

1.

The hotel may cancel the accommodation contract under any of the following
circumstances:(1) When the guest is deemed liable for conduct and/or has conducted
himself/herself in a manner that will violate laws or act against the publicorder and good morals in regard to his/her accommodation.

(2) When the guest can be detected as deliberately destroying the facilities ofthe Hotel.

(3) When the guest can be clearly detected as bothering neighbors of theHotel.

(4) When the guest can be clearly detected as carrying an infectious disease.
(5) When the guest commits any illegal acts of violence, intimidation,
extortion or other threatening acts to the hotel facilities or its employees, orrequests the Hotel to assume unreasonable burden, or is deemed liable tohave ever committed the same acts against them.

(6) When the guest is deemed liable to behave in a manner that will infringe
upon other guests of this hotel.

(7) When the hotel is unable to provide accommodation due to malfunction ofHotel facilities etc.

(8) When the hotel is unable to provide accommodation due to naturalcalamities and/or other causes of force majeure.

(9) When the guest only minors who stay without parental permission.
When the guest who requesting accommodation is a member of anorganized crime group which under the Law of Preventing Unreasonable
Conduct by Organized Crime Groups, or the person who is involved in crimegroup.

(10) When the guest does not observe prohibited actions such as smoking inprohibited area, mischief to the fire-fighting facilities and other promotionsof the Use Regulations stipulated by the hotel. (Restricted to particulars
deemed necessary in order to avoid the causing of fires.)(11) When the guest has possibilities to have or utilize guns, swords,
chemicals prohibited to possess pursuant to laws such as stimulants,
drugs, etc.

(12) When the guest seeking accommodation is considered likely to behave in
violation of the provisions of the ordinance, public order.

(13) When the guest is considered smoking in the guest house (The Guest
will be fully charged cleaning fee.)(14) When the guest seeking accommodation does not immediately accept therequest based on the article 2.

(15) When any of the laws, ordinances and other regulations issued by a local
government such as governments of Tokyo and other prefectures where
the Hotel is located is applicable.

2.

If the Hotel has canceled the Accommodation Contract in accordance with thepreceding Paragraph, the Accommodation Charges will not be refunded except
for Paragraphs (4), (7) and (8) above.

Article 7. Registration

1.

The Guest shall register the following particulars the front desk of the hotel on
the day of accommodation:(1) Name, age, sex, and address of the guest.
(2) Occupation of the Guest.
(3) Non-Japanese Guest; nationality, passport number, date of entry into
Japan, and date and scheduled time of departure.

(4) Other particulars deemed necessary by the Hotel.
Article 8. Occupancy Hours of Guest Rooms

1. The guest is entitled to occupy the contracted guest rooms of the hotel fromcheck in time to check out time established by the hotel. However, in thecase when the guest is accommodated continuously, the guests may
occupy the guest room all day, except for the days of arrival and departure.

2. The hotel may, notwithstanding the provisions prescribed in the preceding
Paragraph, permit the guest to occupy the quest room beyond the timeprescribed in the same paragraph, in this case, extra charges shall apply
as follows:(1) Up to 1 hour: 10% of the room fee.
(2) Up to 3 hours: 30% of the room fee.
(3) More than 3 hours: 50% of the room fee.
3. The hotel will be able to enter the room for safety and environment, even if theguest is available for occupying the guest room all day as stated in the preceding
paragraph.
Article 9. Observance of Hotel Regulations
1. The guest shall observe the hotel regulations established by the hotel. Hotel
Regulations are posted within the premises of the hotel.
Article 10. Payment of the Accommodation Charge

1.

The explanation of accommodation charges, etc. that the guest shall pay is aslisted in the attached table No. 1.

2.

The accommodation fee, etc. as stated in the preceding paragraph shall be
paid by Japanese currency or credit card. Instead of this two, shall be paid at
front desk at the time of the guest's departure or upon request by the hotel.

3.

Accommodation fee shall be paid even if the guest voluntarily does not
utilize the accommodation facilities provided for him/her by the hotel.

Article 11. Responsibilities of the Hotel

1. The hotel shall compensate the guest for damage if the hotel has caused suchdamage to the guest in the fulfillment or the nonfulfillment of the accommodation
contract and/or related agreements. However, it does not apply if the responsibility
is not attribute to the hotel.

2. The hotel is covered by the hotel liability insurance in order to deal with unexpecteddisasters. However, it will not be compensated probably as the situation of the
responsibility is not belong to the hotel in the insurance contract.
Article 12. Handling when unable to provide Contracted Rooms
1. When the hotel is unable to provide contracted rooms, the accommodation
contract will be invalided. However, the hotel shall arrange accommodation of
the same standard elsewhere for the guests insofar as practicable with theconsent of the guests.
2.

When arrangement of other accommodation can not be made,notwithstanding the provisions of the preceding Paragraph, the Hotelshall pay the guest a compensation fee equivalent to the cancellation
charges as listed in the attached Table No.3. However, when the situationof the responsibility is not attribute to the Hotel, the Hotel will not pay acompensation fee.

Article 13. Handling of Deposited Articles (Limited to hotels with front desks.)
1.

The Hotel shall compensate the Guest for damages when loss, breakage or otherdamage is caused to goods, cash or valuables deposited at the Front Desk by the
Guest, except in the case when this has occurred due to causes of force majeure.
However, for cash and valuables, when the Hotel has requested the guest for an
appraisal of the value and the guest has failed to do so, the hotel shallcompensate the guest up to a maximum of an accommodation charge of onenight.

2.

The Hotel shall not compensate the guest for damages when loss, breakage orother damages is caused to goods, the guest did not deposit at the front desk by
the guest unless these are occurred due to intentional or serious loss.

Article 14. Custody of Baggage and/or Belongings of Guests (Limited to hotels withfront desks.)

1. In the event the baggage of the guest arrives at the hotel prior to the stay, suchbaggage shall be stored responsibly only when approved by the hotel prior to
the arrival of such baggage.

2. If a guest’s baggage or personal effects are left in the Hotel after the guest haschecked out, the Hotel shall notify the owner and ask for his/her instructions if
the owner of the baggage or personal effects is found. Provided, however, thatin the event the owner does not instructor the owner is unknown, it shall be kept
for seven days including the date of discovery, and then shall be delivered to
the nearest police station. In addition, food, drink, and magazines shall be kept
until the next day of checkout, and if no contact is received, the hotel shalldispose of them at its discretion.

3. The Hotel shall be entitled to inspect the contents of the lost baggage and personal effects at
its discretion and, if necessary, return them to the lost person or dispose of them inaccordance with the preceding clause in order to properly dispose of them in accordancewith the nature of the contents thereof, and the hotel shall not be entitled to raise any
objection.

4. The hotel shall not be liable for any loss or damage to the hotel in the case of paragraphs 1
and 2, except where the hotel is intentionally or grossly negligent, as to the storage of thebaggage and personal effects of the guests.
Article 15. Custody of Baggage or Belongings at the time of using the Public Bath(Limited to hotels with public baths.)
1. When the guest uses the public bath in the hotel, guest must deposit theirvaluables including cash and room key at the front desk.
2. The handling of deposited Articles at the front desk is based on theparagraph 1 in article 14.
3. The hotel shall not take the responsibility to damage which inflicted in thesituation of burglar or improper usage by third party due to putting
valuables in the locker or did the behavior that was not follow by theparagraph 1. However, when the responsibility is attribute to the hotel, thehotel shall compensate the guests up to a maximum of an
accommodation charge of one night, unless it is intentional or grossnegligence.
Article 16. Responsibility for Parking (Limited to hotels with parking lots.)
1. If you use the hotel’s parking facility, this hotel will lend you the location and will not be
responsible for the management of the vehicle, no matter how the vehicle’s keys aredeposited. However, in the management of the parking facility, we are responsible for thedamage caused by intentional or negligent use of this hotel.
2. In principle, guests will be allowed to use the service from arrival to departure.
3. Car washing on the premises of parking lot is prohibited in principle.
4. The hotel shall not be responsible for any accidents or incidents in the parking lot.
5. Do not place valuables or other items in the car parked in the parking lot. The hotel shall not
be responsible for theft in the parking lot.
Article 17. Liability of the Guests
1. Guests shall compensate the Hotel for damage caused through intent or negligenceon part of the guests.
Article 18. Cleaning of the Guest Rooms

1.

When the same guest stays more than two nights, the guest rooms are
generally cleaned every day.

2.

According to the law, ordinances and other regulations issued by a local
government, the guest rooms are cleaned at least once in three days even though
guests do not need. When the guest rooms are detected as necessary to clean,
the hotel is be able to clean it.

3.

The guest is not able to reject the cleaning based on the previous paragraph 1
and 2 in article 18.

Article 19. Jurisdiction and Applicable Laws
Any disputes regarding the accommodation contract between the hotel and theguest shall be resolved in the summary or district court having jurisdiction over the
hotel location and in accordance with the Japanese law.
Article 20. Guideline for Kosher HotelThis hotel is the first Kosher certified hotel in Japan. Please be sure to read the guideline andcooperate with us.
Attached Table No.1
Calculation Method for Accommodation Fee (Ref. article 10)
Contents
Accommodation
Fee

Basic
Accommodation
Fee

Basic Accommodation and Service Fee

Extra Fee

Meals, Drinks and Other Expenses

Taxes

Consumption Tax and Bath Tax【Remarks】
1. The Accommodation fee is subject to the list which is in Hotel or on thewebsite and pamphlet.

2.

In the situation of the quests exceed the maximum number of guests, it only
allowed to the elementary students end younger.

3.

In addition to the statutory tax taxes, we will request to service fee.

Attached Table No.2
Penalty Fees for the Hotel (Ref. Article 5)
Date When Cancellation ofContract Is Noticed

No show

Penalty%100%

Accommodation Day~5 Days
Prior to Accommodation Day
First Night is 100%
From Second Night is 50%【Remarks】
1. % is rate of penalty including basic accommodation charges and extra fee
which is under the plan with other companies.

2. In addition, if the calculated fee in accordance with the cancellation policy set byother companies exceeds the above penalty, the calculated fee will be collected
as a penalty.

3. If the day of accommodation contact is shortened, the hotel will request thepenalty above attached table No.2 regardless how many days that be cancelled.

Attached Table No.3
Penalty Charges for the Hotel (Ref. article 12)
Date When Cancellationof Contract Is
NoticedAccommodationday

1 Day Prior to
Accommodationday

2 Days Prior to
Accommodation
day

Compensation%

100%

50%

20%

【Remarks】
1. % is rate of Compensation which is basic on the accommodation fee.

◆Terms of use◆
In order to the guests’ safety and the comfortable accommodation, the terms of use ismade and basic on the paragraph 9 of the general term& conditions foraccommodation contract.
If guests violated those terms, the accommodation contract may be canceled inaccordance with article 6 general terms& conditions for accommodation Contract.

1.

Terms for fire prevention(1) Do not use gas for heating or cooking and candle in the Hotel and rooms,
expect for the facilities in the Hotel and rooms and rented items from the
Hotel.

(2) Do not smoke in the Hotel and rooms. (Guests will be fully charged
cleaning fee when they are considered smoking in the hotel and rooms.)(3) Do not do behavior which will cause fire.
2.

Do not request to the accommodation which exceeds the maximum
number of guests.

3.

Do not do any behavior under any of the following.

(1) Any noisy behavior such as play musical instrument, stink any smells,
and behavior that confused to third party.

(2) To bring the items into the Hotel under any of the following:a. Animals, birds (expect for guide dog)b. Doping, marijuana etc. and any drugs is prohibited by law.
c. Explosives, any gunpower or oil which is easy to explode and any
item has bad influence to health.

d.
e.
f.
g.
h.

Gun without permission, knives, sword and any item like this.

i.

Any item that took from the other hotel.

Items that are too heavy or too much.
Any item that smells stinking.
Trashes and any item that makes the environment of Hotel get dirty.
Items such as electronic products ang cooking utensils intended for use
in the Hotel.

(3) The behavior which is contrary to public order and morality.

(4) The behavior of distribute leaflet to other guests.
(1) Moving, processing, taking out and using the hotel’s facilities for otherpurposes.

(2) Putting the personal belongings outside the rooms.
(3) Access to facilities which is be prohibit. (Expect for emergency situations
and unavoidable cases.)(4) To dye and bleach hair in unit bath, public bath and dressing room.
(5) Other behaviors that interfere the safety and management of environment
in the hotel.

4.

Do not do any behavior under any of the following.

(1) For-profit activities and use not for purpose of accommodation.
(2) Meeting with a visitor in the rooms.
(3) To post of poster, etc. on the walls, windows, rooms, and post any items
that impair the exterior appearance of hotel.

5.

If guests lose the room key, will be requested to pay the full cost of key
exchange.

6.

Terms for using the parking lot.

(1) The parking lot is available from the time of check-in to check-out
generally.

(2) The car washing is generally prohibited in the parking lot.
(3) The Hotel will not take the responsibility of the car accident which ishappen at the parking lot.

(4) Please do not leave the valuables and other goods in the car which isin parking lot. The Hotel does not have responsibilities of the theft.

7.

The damage of the facilities in the hotel.
If the facilities in the Hotel are be damaged by the guests, will be requested to pay
the cost of repair or the cost of new purchase.

8.

Long-term accommodation contracts do not have the right to rent and resident.

9.

This hotel is the first Kosher certified hotel in Japan. Please read the attached “Guideline
for Kosher Hotel ENT TERRACE OMORI SANNO” carefully and observe it.