Tourism Crisis Management
Japan Tourism Agency

Damage to Kansai International Airport from Typhoon Jebi in 2018

[Typhoon Jebi in 2018]
・ September 4th, 2018: Madelandfall in Japan・ 1 person killed, 980 people
injured・ 68 houses completely destroyed,
833 partially destroyed, 97,009
partially damaged, 244 withabove-floor flooding, 463 withbelow-floor flooding* From the Fire and Disaster Management Agency,
Ministry of Internal Affairs and Communications"Damage due to Typhoon Jebi and the response offire services (10th report)" on Tuesday, August 20,
2019 at 13:00↑Tanker was swept away by strong winds
and collided with Sky Gate Bridge R(connecting bridge) to Kansai International
AirportRunways and cargo facilities
Kansai International Air flooded
over wide area →(Image) From NHK Sunday Debate (https://www.nhk.or.jp/touron/presentation/201909.html)1

Issues related to providing information to foreign tourists visiting Japan during disasters○ With large-scale disasters such as
Typhoon Jebi, the provision ofmultilingual information to foreign
tourists was highlighted as animportant issue.

(Image) From Sankei Biz (https://www.sankeibiz.jp/macro/news/180912/mca1809120500010-n1.htm)↑

Airport when international flights
restarted and crowded with foreign
tourists← Foreign tourists at information counterat airport(Image) From Sankei Shimbun (https://www.sankei.com/affairs/photos/180911/afr1809110035-p1.html)

2For more safe and secure travel in Japan (JTA/JNTO reinforcing communication tools for international visitors in case of emergency)
Establish system to connect anytime, anywhere

Decision: the 24th meeting of Tourism Strategy Promotion Council(Septemper 28, 2018)

JNTO information dissemination■ Expanded push notificationsofdisasteroccurrence
information and enhanceed
disaster guidance function
by integrating functions ofJNTO app (Japan Official
Travel APP) and Safety tipsapp.
■ Dissemination of detailed
disaster-related information
on JNTO website and officialSNS.

JNTO call center■ Established system allowing detailed
consultation in multiple languages
24 hours a day, 365 days a year.

<Integration of JNTO app and Safety tips>■ Automatic voice guidance function
and chatbot function established tohandle large amounts of inquiries.

<Push notifications of disaster occurrence
information with JNTO app>

Information provision on railways during disasters

Information provision at airports during disasters■ Tokaido Shinkansen (JR Tokai), etc.
・ Enhancement of operation information on website
・ In-house broadcasting at 10-minute intervals, guidance
to websites with QR codes, initiatives such as updating
websites every 30 minutes■ Initiatives at Kansai International Airport
・ Securing mobile phones and other charging
equipment
・Enhanced multilingual support(multilingual loudspeakers, strengthening of staffsystem)
・ Information provision in multiple languages onwebsite and SNS← Website duringdisasters(Image in English)

SNS, website →3

Impact on transportation due to Typhoon Faxai in 2019

Passengers at Narita Airport staying overnight in sleeping bags
(Image) The Nikkei (https://www.nikkei.com/article/DGXMZO49607410Q9A910C1CC0000/)Than○ On Monday, September 9th, Typhoon Faxai caused the suspension of railways andthe closure of expressways, hindering access from Narita Airport.
○ About 13,300 people spent the night at the airport.
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Damage caused by Typhoon Hagibis in 2019
[Typhoon Hagibis in 2019]・ October 12th, 2019: Made landfallin Japan・ 68 people killed, 12 people
missing, 401 people injured
・ 122 houses completely destroyed,
864 partially destroyed, 2,682
partially damaged, 29,892 withabove-floor flooding, 23,103 withbelow-floor flooding* From the Fire and Disaster Management Agency,
Ministry of Internal Affairs and Communications"Damage due to Typhoon Hagibis and heavy rain fromrain front, and the response of fire services (10threport)" on Sunday, October 20, 2019 at 12:45: Originally there was Omoigawa River on the dotted line

○ Collapses occurred in 135 places on
71 rivers, with riverbanks damaged byheavy rain from Typhoon Faxai.
○ Many houses submerged in water,
fully or partially destroyed anddamaged.
(Image)From NHK NEWS WEB
https://www3.nhk.or.jp/news/html/20191015/amp/k10012131581000.html
https://www3.nhk.or.jp/news/html/20191014/amp/k10012130991000.html

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Information dissemination and planned suspension during Typhoon
Hagibis in 2019
Information dissemination by JNTO /embassies
JNTO Twitter

JNTO website

JNTO Weibo

Chinese Embassy Weibo

Implementation of planned service suspension

JR Tokyo Station ticket gate closed due to planned service suspension(Image) The Nikkei (https://www.nikkei.com/article/DGXMZO50946320S9A011C1MM8000/)Than○ Due to the impact of Typhoon Hagibis,
many railway companies implemented
planned mass transit service suspensions.
○ Based on response at Narita Airport
during Typhoon Faxai, weather informationand transportation operation information
disseminated in multiple languages on
official SNS and JNTO website.

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WWTC Global Champion Award
for Crisis Preparedness, Management & Recovery○ In April 2019, received award from WTTC for leadership in disaster and crisismanagement at central government and local levels.

○ Highly praised for providing information to foreign tourists during a disaster.
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G20 Tourism Ministers’ Meeting This is the first Tourism Ministers’ Meeting in the calendar of G20’s official Ministerial Meetings.

 Theme: Making a shift towards more sustainable tourism and maximizing its contribution to theSDGs
 Discussion topics:
1. Managing tourism to benefit visitors andlocal communities
2. The role of innovation and digitaltransformation in the advancement ofsustainable tourism
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Tourism Ministers’ Declaration regarding Crisis Management<<Agree>>
25. strengthening the resiliency of tourism in G20 member countries throughinternational cooperation and taking voluntary measures including sharing ofbest practices in crisis management and crisis communication during and in theaftermath of natural and man-made disasters and external shocks (Annex 2);<<ANEEX 2: Actions for Strengthening the Resiliency of Tourism (Excerpt)>>
1. Countries can share their knowledge and experience
2. The UNWTO and volunteer countries investigate the best practices
3. Countries can support developing countries to improve their capacity.
4. Countries can proactively provide accurate and timely information to travellers.
9Japan Crisis Management Initiative

Japan will work on the following measures to improve world tourism
resilience against natural disasters by utilizing its own experience andknowledge.

1. Japan will share the the best practices with other G20 member countries.
2. Japan will share their knowledge and experience at the World Bosai forum.
3. The UNWTO RSOAP will share their knowledge with G20 members andother international initiatives.
4. Japan will continue to cooperate internationally in support of disasterprevention.

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