HIAB PROCARESERVICE AGREEMENTS
TMDELIVERAS PROMISEDRegular maintenance is proven to reduce downtime, increase operational efficiency
and safety, and reduce expensive repair work.
With Hiab ProCareTM, our aim is to keep you moving so that you can deliver aspromised, every time. ProCare tailored service agreements offer the highest levelof service and make the ownership of our equipment a hassle-free experience.

From repair to reliability
With Hiab ProCare™ we take ownership of thepreventive maintenance of your equipment.
Hiab ProCare™ is a flexible, multilevel service offering
to secure safe operation and maximum uptime.
With scheduled and predictive maintenance, yourequipment retains the high quality you invested
in from the start. Each piece of equipment receives
professional care via our global network of professional service technicians. The high-quality standards
and original spare parts included in ProCare ensure
lowest lifetime service cost and highest re-sell value
for your machine – for total peace of mind.
Hiab ProCare™ is available in three service levels:
Inspection, Essentials and Total Repair and Maintenance (R&M). Read more about what is included oneach level on page 4.

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ENJOY PEACE OF MIND
A quality investment needs to be met with quality
maintenance to ensure ultimate efficiency andhighest lifetime value of your Hiab equipment.
With Hiab ProCare™, you are guaranteed apre­determined cost, even if faced with unexpected
repairs. Let us manage and execute all maintenanceand related administration so that you can focus
on your core business.

In the diagram below, you can see an example how
your total cost of ownership can be reduced bysigning a Hiab ProCare™ agreement:
n With Hiab ProCare™ you reduce the cost of

unexpected standstill and corrective repairsn Higher uptime and reliability means you are able

to deliver on your customer promises, resulting in
total customer satisfaction and higher profitsn Higher residual value of equipment due to fullyrecorded service history

5 year total cost comparison
Example based on historical loader craneinformation from within Europe. Contact yourlocal sales representative for further informationon our Hiab ProCare offering.

Revenue loss
Equipment value loss
VOR cost
Corrective maintenance cost
R&M cost
With Hiab ProCare™

Without Hiab ProCare™

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THE HIAB PROCARE™
MULTILEVEL OFFERING
Available on several levels, Hiab ProCare™ keeps
you moving forward to deliver as promised. We will
work with you to schedule in inspections, preventive
maintenance and more, allowing you to focus on yourcore business.

Simply choose the level of service agreement that isright for your business (see table below). Whicheverlevel you choose, rest assured your equipment iscared for with the expertise only Hiab can offer. Needtotal peace of mind? Choose Total R&M (see nextpage). One fixed cost covers what you need to avoid
costly breakdowns and unexpected downtime.
All you need to do is fuel and operate.

INSPECTION –the certificates of function you need

ESSENTIALS –basic service that is easy to plan

Make it simpler and easier on yourself to comply
with inspection regulations for your equipment. With
our thorough Inspection service agreement, timed
to fit both your inspection and your work schedules,
we get you back on the road fast.

Put your preventive maintenance planning in ourhands and avoid unexpected costs and downtime.
In addition to inspections, our Essentials service
agreement includes preventive yearly maintenanceto keep your equipment running as it should.

n Extensive protocol with over 100 checkpoints
n Annual visual and functional checks
n Regular safety checks
n Compliance with all local and national legislativen Inspectionsn Filter replacementn Oil replacement, greasing all grease points
n Checking for worn out or damaged partsn Performing general adjustments

requirements

CONTRACT SCOPE
Comprehensive condition inspections (including legal certification, if applicable)

INSPECTIONESSENTIALSTOTAL R&Mnnnnnnnnnnn

Full preventive and planned maintenance program according to Hiab official guidelines
Wear and tear replacements
Repair services at Hiab workshop
Emergency repairs at customer location
All services performed by Hiab authorised service technicians and Hiab original parts
OPTIONAL ELEMENTS
Maintenance services at customer location●

Services of on-truck equipment and accessories
Services outside of normal opening hours*
HiConnect™ *●●●* Check availability with your local Hiab sales point. Hiab ProCare™ contract conditions may vary between markets.

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TOTAL R&M –JUST KEEP GOING
Forget untimely breakdowns and focus on preventing
them from ever happening. A Total R&M contract
means one fixed cost that covers everything youneed to minimize the risk of breakdowns and offers
peace of mind and financial confidence to its owner.

Total R&M includes preventive and corrective repairs,including wear, tear parts and labour, provided byskilled engineers who deliver the best service andexperience, labour included. With structured,consistent and planned maintenance and repairs
throughout your equipment’s lifecycle we ensure
maximum uptime. Reliable maintenance history andfull legal compliance mean that you just can keep going.

A Total R&M contract normally runsfor 5 years and includes:n Comprehensive/extensive inspections with apre-defined schedule, to identify potential issues
before they become costly repairs
n Full preventive maintenance following Hiab official
maintenance programs, with Hiab original parts
and authorised service techniciansn In case of component failures: fast response time,

diagnostics/troubleshooting and repair serviceswith Hiab original parts and authorised service
techniciansn Replacement of wear and tear items as required

5WELL-CONNECTED
MEANS WELL-PREPAREDIn addition to delivering class-leading load handling equipment and services,
Hiab also offers a range of Connected Services to further enhance yourproductivity, efficiency and safety.
Discover how easy it is to stay in constant contact with equipment and stay
one step ahead of needed maintenance.

Connect your fleet
to stay one step ahead

Merge with Hiab ProCare™
for maximum value

HiConnect™ is a connected service that allows youto receive real-time data about your Hiab equipment’s
operation and condition via web-based dashboards.
Offering easy access to all vital data it helps you takeyour performance to the next level, while avoiding
unnecessary downtime and improving safety.

For truly smarter business, merge real-time statusof your equipment with professional, planned andpredictive maintenance by Hiab ProCare™. As yourconnected equipment collects usage data over time,
our ProCare team can assess and adjust yourplanned and predictive maintenance accordingly.
Tailoring service to your equipment and actual usage
means we can achieve maximum uptime for yourunique operation.

n Be in control of your critical actionsn Optimize your fleet based on real-time facts

from its utilizationn Minimize accidents and unsafe equipment use
n Gain easier and more proactive access to servicen Understand your operators for more effective training

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HIAB SERVICES –ALWAYS THERE FOR YOU
When you invest in Hiab equipment, you invest inquality performance to safely and efficiently fulfill yourcommitments to your customers – every single day.
With Hiab Services, we are here for you throughout
your equipment lifecycle, giving the uptime andreliability you need to deliver as promised. From themoment of installation, we can ensure that your Hiabequipment keeps its original performance – delivering
always to your expectations. With the latest tools,
connectivity and wide network of experts, we support
you whenever and wherever you need us.
To see how Hiab Procare can work for you, pleasecontact your local Hiab office in your country. For
contact details, go to www.hiab.com
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BUILT TO PERFORM
Hiab is the world’s leading provider of on-road load-­handling equipment, intelligent services and digitallyconnected solutions. Hiab’s offering encompasses
class-leading load handling equipment including HIAB
loader cranes, LOGLIFT and JONSERED forestry andrecycling cranes, MOFFETT truck-mounted forklifts,
MULTILIFT demountables, and tail lifts under ZEPRO,
DEL, and WALTCO brands. As the industry pioneer,
our commitment is to increase efficiency in ourcustomers’ businesses and to shape the futureof intelligent load handling.
hiab.com

PB-PROCARE-EN-WW_180830

Hiab is part of Cargotec Corporation.
cargotec.com

To see how Hiab ProCare canwork for you, please contact yourlocal Hiab office in your country.
For contact details, go towww.hiab.com

hiab.com
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