Dell Technologies P RO D U C T WA RR AN T Y AND M AI N T E NA NC E T ABL E
The table below sets forth Dell Technologies1 product-specific warranty and maintenance terms and information.
Each product identified as Equipment also includes its related operating system, operating environment or
microcode (also defined in many contracts as “Core Software”), if any, unless the table indicates that suchoperating system is licensed as a separate product. Any Dell Technologies software that is licensed as aseparate product and is not specifically identified on this table is governed by the terms stated in the row entitled“software.”Dell Technologies recommends that you locate products on the following table by simultaneously pressing the“Control” key and the letter “f” key to activate the “Find” feature, and then typing in the name of the applicableproduct.
Additional information about available Customer Service Options as well as other important information can befound by clicking the link found here.
Notice: In accordance with widely used business practices in the IT industry and in support of Dell
Technologies worldwide sustainability and recycling initiatives, Equipment may contain components that are (i)previously unused; or (ii) re-manufactured to contain the most current updates, meet all relevant test
specifications and be functionally equivalent to previously unused components. Spare, upgrade and/or
replacement components may be re-manufactured. Dell Technologies warranty terms apply equally to allcomponents. For information on Dell Technologies recycling and sustainability efforts please click here.
Data Protection Products

Product

Standard Warranty

Automated Failover
Manager (AFM) Software

90 days; defective media replacement
Support during warranty available with purchase of a
RecoverPoint or MirrorView maintenance support option.

4
Avamar Data Store

2 years; ProSupport 4HR

Avamar Software

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Captiva Family Software(Except Pixtools andQuickScanPro products)
CloudBoost
Software90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option
90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Available Support
Options 2
Premium

Designated Customer- Replaceable Units(CRUs)3None
The AFM is included with RecoverPoint or
MirrorView software only

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
Premium
Enhanced

Power supply, disk drives

Enhanced

None

None

None

1
“Dell Technologies”, as used in this document, means the applicable Dell sales entity (“Dell”) specified on your Dell quote or invoice and the applicable
EMC sales entity (“EMC”) specified on your EMC quote. The use of “Dell Technologies” in this document does not indicate a change to the legal name of theDell or EMC entity with whom you have dealt.
2
4HR – 4 hour response objective, MC – mission critical response, NBD – next business day; additional service features are included as part of a purchaseof a renewal of an Enhanced, Premium, ProSupport NBD, ProSupport 4HR, ProSupport Plus 4HR/MC and ProSupport One for Data Center NBD and
ProSupport One for Data Center 4HR/MC Support Option maintenance contract after May 31, 2018 for this Product; provided, that customer has activatedand maintains the currently supported version(s) of connectivity tools (i.e. Secure Connect Gateway, OpenManage Enterprise Services, Embedded Services
Enablement, etc.) during the applicable renewal term. These additional service features are specified in the applicable Support Option Service Descriptionthat can be found by clicking the link found here. Enhanced and/or Premium Support Option, each, as applicable, is only available as part of a purchase of arenewal of an existing Enhanced and/or Premium Support Option maintenance contract. Customers who have purchased ProSupport with the Mission
Critical Option prior to July 18th, 2019 or have purchased renewals of that Support Option, please note that your Support Option Service Description was
merged with ProSupport NBD, but your Support Option entitlement and service features have not changed. Select Customers are also eligible to purchasethe Dell Technologies Telco Respond and Restore Support Add-On option by invitation to supplement their ProSupport One for Data Center 4HR/MC or
ProSupport Plus support option.
3
Customer Replaceable Units (CRUs): CRUs are specific assemblies, components, or individual parts of designated Dell Technologies equipment that theCustomer is authorized by Dell Technologies to self-replace. In the event of a failure or technical issue, the Customer may remove and replace a CRU by
using Dell Technologies-provided diagnostic tools and/or documentation. Assemblies or components not designated as CRUs must be serviced and/or
replaced by Dell Technologies or a Dell Technologies authorized service partner.
4
Remote Installation of New Software Releases for Connected Equipment: This feature applies to associated embedded operating environment
software covered by a Dell warranty or a current Dell maintenance contract. Equipment operating environment software is defined as user interface software
programming and/or microcode needed to enable the Equipment administration, control, and performance of its basic functions, and without which theequipment cannot operate. Customer is entitled to remote installation of the OE software updates with an activated and maintained supported version of
secure connect gateway software. 4 = defines applicable products in the Table.

Product
Data Domain System 4Standard Warranty

Data Protection Products

3 year hardware only; Limited
Software (DDOS) 90 day; defective media replacement
Support for DDOS during warranty available withpurchase of a maintenance support option

Data Protection Advisor

90 days; defective media replacement
Support during warranty available with purchaseof a maintenance support option

Data Protection Suite

90 day; defective media replacement
Support during warranty available with purchaseof a maintenance support option

DatabaseXtender Software

Available Support Options
Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

Designated Customer- Replaceable
Units (CRUs) 3
Power supply, disk drives, SAS controller
on ES20, external fans, bezels, cables andrails

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

None

90 days; defective media replacement
Support during warranty available with purchaseof a maintenance support option

Premium
Enhanced

None

Integrated Data Protection
Appliance 4

3 year hardware only; Limited

ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD (4400 only)

None.

Integrated Data Protection
Appliance Software

90 days; defective media replacement
Support during warranty available with purchaseof a maintenance support option

ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD (4400 Only)

None

NetWorker Family Software(except for NetWorker Fast
Start)

90 days; defective media replacement
Support during warranty available with purchaseof a maintenance support option

Premium
Enhanced
ProSupport Plus 4HR/MC

NonePowerProtect Equipment

3 year hardware only; Limited

ProSupport 4HR
ProSupport NBD
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

PowerProtect Software

90 day; defective media replacement
Support during warranty available with purchaseof a maintenance support option

ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

None

ProtectPoint Software

90 day; defective media replacement
Support during warranty available with purchaseof a maintenance support option
3 years; ProSupport 4HR/MC Mission Critical

Premium
ProSupport Plus 4HR/MCProSupport 4HR
Premium
ProSupport Plus 4HR/MCProSupport 4HR
Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

RecoverPoint Equipment 4

None

Power supply, disk drives, SAS controller
on ES20, external fans, bezels, cables and
rails

None

RecoverPoint Software

90 days; defective media replacement
Support during warranty available with purchaseof a maintenance support option

None

SourceOne eDiscovery
Equipment

1 year; Enhanced

Premium
Enhanced

Power supply, disk drives

SourceOne eDiscovery
Software90 days; defective media replacement
Support during warranty available with purchaseof a maintenance support option

Premium
Enhanced

None

SourceOne Family Software(excluding SourceOne
eDiscovery)

90 days; defective media replacement
Support during warranty available with purchaseof a maintenance support option

Premium
Enhanced
ProSupport 4HR
ProSupport NBD

None

Hyperconverged and Converged Infrastructure

Product

Standard
Warranty

PowerFlex (formerly
VxFlex/ScaleIO) Software

90 days; Support during warranty available withpurchase of a maintenance support option

PowerFlex (formerly
VxFlex/ScaleIO) Ready Node

3 year, hardware only; Limited

PowerFlex custom node

3 year, hardware only; Limited

PowerFlex (formerly
VxFlex/ScaleIO) Appliance

3 year, hardware only; Limited

PowerFlex (formerly
VxFlex/ScaleIO) Integrated
Rack

90 days, hardware only; Limited

PowerOne

1 year, hardware only; Limited

VBlock90 days, hardware only; Limited

VxBlock

90 days, hardware only; Limited

VVxRack Node

1 year; Limited

VxRail 4

3 year, hardware only; Limited

vSAN Ready Node

3 year, hardware only; Limited

XC Products

3 year, Limited

Available Support
Options

Designated CustomerReplaceable Units(CRUs) 3

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center 4HR/MCProSupport One for Data Center NBD
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center 4HR/MCProSupport One for Data Center NBD
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center 4HR/MCProSupport One for Data Center NBD
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center 4HR/MCProSupport One for Data Center NBD
ProSupport Plus 4HR/MC,ProSupport 4HR
ProSupport NBD
ProSupport One for Data Center 4HR/MCProSupport One for Data Center NBD
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

None

Core
Plus
Premium
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
Core
Plus
Premium
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR

Per Server hardware

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport One for Data Center 4HR/MCProSupport One for Data Center NBD
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

Disks, power supply, Memory

ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

Per Server hardware

Per PowerEdge hardware

Per PowerEdge hardware

Per PowerEdge hardware

Per PowerEdge hardware

Per Server hardware

Per Server hardware.
Cisco Intersight Essentials
License Tier Supported.

None

Per Server hardware

Product

Networking ProductsStandard Warranty

Dell Technologies Networking Product Warranty
information is listed at:www.dell.com/networkingwarranty

Dell Technologies Networking ProductWarranty information is listed at:www.dell.com/networkingwarranty

Connectrix Family of Directors 4

3 year; Limited

Connectrix Family of Switches 4 (except
Connectrix devices listed below)

3 year; Limited

Connectrix B-Series & MDS Series Management
Software90 days; defective media replacement
Support during warranty available withpurchase of a maintenance support
optionAvailable Support
Options
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
Basic (as specified on your Dellquote or invoice)
ProSupport One for Data Center
4HR/MC
ProSupport One for Data Center
NBD

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center
4HR/MC
ProSupport One for Data Center
NBD
Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center
4HR/MC
ProSupport One for Data Center
NBD
Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center
4HR/MC
ProSupport One for Data Center NBD

Customer- Replaceable
Units (CRUs) 3
CRUs for Networking
Products varies by region
and Product type. Dell
Technologies monitors
performance and activity forspecific Networking
components and updates
CRU lists based on thelatest feedback. For more
information about a specificpart or component please
consult the applicable
Product Documentation andcontact Dell Technologies ifyouhave any further questions.
Power supplies, fans,
optics, cables

Power supplies, fans, SFP,
cables and the complete
switch when applicable

None

OTHER WARRANTY TERMS AND LIMITATIONS RELATED TO NETWORKING PRODUCTS:••

Select Dell Technologies Networking products carry a lifetime limited hardware warranty with Basic Hardware Service (repair or replacement) for
as long as you own the product as set forth at: www.dell.com/networkingwarranty. Repair or replacement support for any Dell Technologies
Networking product with limited lifetime warranty does not include configuration or configuration assistance, or other advanced service andsupport provided by ProSupport and ProSupport Plus services. The warranty does not apply to products purchased before first announcementin Spring 2011. Dates vary by region. Contact customer service to verify if your product qualifies.
Select Dell Technologies Networking products carry an Extended Life Limited Hardware Warranty with Basic Hardware Service (repair or
replacement) , which extends until 5 years after the end of sales date, as set forth at: www.dell.com/networkingwarranty, subject to the specificclarifications and limitations listed below. Repair or replacement support for any Dell Technologies Networking product with Extended Life
Limited Hardware Warranty does not include configuration or configuration assistance, or other advanced service and support provided by
ProSupport and ProSupport Plus services. The Extended Lifetime Limited Warranty is not transferrable.
oClarifications and limitations pertaining to products with Extended Life Limited Hardware Warranty• B-Series FCX/FCXs — Internal power supply and fans are covered; however, warranty excludes removable optics and LEDs.
• J-Series EX4200 — Warranty does not include optics and limits fan and power supply to 5 years from date of purchase.
• W-Series Access Points: W-AP92/93/93H, W-IAP92/93, W-AP104/105, W-IAP105, W-AP124/125, W-AP134/135, W-IAP134/135 —Warranty limits any power supply, antennae or accessories to 1 year from date of purchase.

Product
Connected Smart-UPS

Standard
Warranty
3 year hardware only; Limited

Server Products

90 days for BIOS/firmware; defective media
replacement Support during warranty available withpurchase of a maintenance support option

PowerEdge
H Series
R Series up to 300s,
T Series up to 300s,

PowerEdge
C Series,
FX Series,
M Series,
MX Series,
R Series 400s and above,
T Series 400s and above,
VRTX Series,
XE Series,
XR Series,

1 year hardware only; Limited
90 days for BIOS/firmware; defective media
replacement Support during warranty available withpurchase of a maintenance support option

3 year hardware only; Limited
90 days for BIOS/firmware; defective media
replacement Support during warranty available withpurchase of a maintenance support option

Available Support Options

ProSupport Plus 4HR/MC,ProSupport 4HR
ProSupport NBD
BasicProSupport One for Data Center
4HR/MC
ProSupport One for Data Center
NBD
ProSupport Plus 4HR/MC,ProSupport 4HR
ProSupport NBD
BasicProSupport One for Data Center
4HR/MC
ProSupport One for Data Center
NBD
ProSupport Plus 4HR/MC,ProSupport 4HR
ProSupport NBD
BasicProSupport One for Data Center
4HR/MC
ProSupport One for Data Center
NBD

Customer- Replaceable Units (CRUs) 3
CRUs for Server Products vary by region and
Product type. Dell Technologies monitors
performance and activity for specific Server
components and updates CRU lists based on
the latest feedback. For more information about
a specific part or component please consult theapplicable
Product Documentation and contact Dell
Technologies if you have any further questions.
CRUs for Server Products vary by region and
Product type. Dell Technologies monitors
performance and activity for specific Server
components and updates CRU lists based on
the latest feedback. For more information about
a specific part or component please consult theapplicable
Product Documentation and contact Dell
Technologies if you have any further questions.
CRUs for Server Products vary by region and
Product type. Dell Technologies constantly
monitors performance and activity for specificServer components and updates CRU lists
based on the latest feedback. For more
information about a specific part or component
please consult the applicable Product
Documentation and contact Dell Technologies if
you have any further questions.

OTHER WARRANTY TERMS AND LIMITATONS RELATED TO SERVER PRODUCTS:
The limited hardware warranty lasts for the time period indicated on your EMC Quote or your Dell Quote or invoice, and the applicable entry in the tables
above, except for the following Dell-branded hardware:• All variants of ioDrive® NAND Flash devices use a silicon technology that has a maximum number of physical bytes that can be written to thedevice (the Rated Life). The applicable limited hardware warranty covers failures due to defects in workmanship and/or materials, but does notcover problems related to the device reaching its maximum Rated Life. ioDrive is a registered trademark of Fusion-io.
• Your series 5, 6 or 7 PowerEdge RAID Controller (PERC) battery may provide up to 72 hours of controller cache memory backup power whennew. Under the 1-year limited hardware warranty, we warrant that the battery will provide at least 24 hours of backup coverage during the 1-year
limited hardware warranty period. Service offerings such as ProSupport and ProSupport Plus services may be available to provide longer service
periods for an additional fee.

•

•

•
•
•

•

Your Series 8/9 PERC controller battery comes with a 3-year limited hardware warranty, which cannot be extended beyond 3 years. Service
offerings such as ProSupport and ProSupport Plus services may be available to provide longer service periods for an additional fee.
Your CMOS (Complementary Metal Oxide Semiconductor) battery comes with a 1-year limited hardware warranty, which cannot be
extended beyond 1 year. Service offerings such as ProSupport and ProSupport Plus services may be available to provide longer service
periods for an additional fee.
Enterprise SATA value/mix use solid-state drives (SSDs), enterprise SATA read intensive SSDs and slim SATA SSDs are not eligible for purchaseof extended warranty coverage beyond 3 years, unless purchased with a separate service offering such as ProSupport or ProSupport services,which may be available to provide longer service periods for an additional fee.
Dell power distribution units (PDUs) and keyboard/monitor/mouse consoles (KMMs) purchased independent of a system carry a 1-year limited
hardware warranty. Dell PDUs and KMMs purchased with a system are covered by the greater of 3 years or the term of the system limited
hardware warranty.
All variants of PowerEdge Express Flash PCI Express (PCIe) SSD devices carry the length of the limited hardware warranty coverage for the Dellsystem with which the PowerEdge Express Flash PCIe SSD device is shipped. PowerEdge Express Flash PCIe SSD devices are not eligible forpurchase of extended warranty coverage beyond a total of 5 years of coverage from the original shipment date unless purchased with a separate
service offering such as ProSupport or ProSupport services. Additionally, PowerEdge Express Flash PCIe SSD devices use a silicon
technology that has a maximum number of physical bytes that can be written to the device (the Device Life). The applicable limited hardware
warranty covers failures due to defects in workmanship and/or materials, but does not cover problems related to the device reaching its maximum
Device Life.
Enterprise SATA, SAS and NVMe SSDs purchased as a component of Dell Technologies Server Products are not eligible for purchase ofextended warranty coverage beyond 3 years from the original shipment date, unless purchased with a separate service offering such as
ProSupport or ProSupport services. All such SSD devices have a maximum Device Life. The applicable limited hardware warranty covers failuresdue to defects in workmanship and/or materials but does not cover problems related to the device reaching its maximum Device Life.

Storage Products
Product

Standard Warranty

Available Support Options

AppSync

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

Blade Logic Brand Software

No longer available for sale; maintenance only

Premium
Enhanced

None

Centera Software

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium

None

CLARiiON AX4 series
equipment 4

3 years; Enhanced

Premium
Enhanced

All AX4-5 replacement parts are CRUs except
for the chassis/midplane;
Installation of AX4 Core software and systembased software releases

CLARiiON AX4 software

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Enhanced

Not Applicable

CLARiiON CX4-series
Equipment 4

No longer available for sale; maintenance only

Premium
Enhanced

Power supply, cooling units, small form factor
pluggable transceivers, disk drives per approvalof Disk Replacement Utility (DRU) tool, DAE
power supply, LCC;
Installation of CX4-Series Core software andsystem-based software releases

CloudArray Software(Appliance and Virtual
Edition)90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

CloudArray
Appliance Equipment

1 year; Limited

Premium
ProSupport Plus 4HR/MCProSupport 4HR

Disk Drives, Power Supply

CloudLink SW

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

Cloud Tiering
Appliance – Virtual Edition(CTA/VE)
Software90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Enhanced

None

Dell Technologies Cloud forMicrosoft Azure Stack
Platform Software

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

ProSupport Plus 4HR/MCProSupport 4HR

None

Dell Technologies Cloud forMicrosoft Azure Stack Scale
Unit Equipment

1 year; Limited

ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

None

Disk Library DL1500,
DL3000, and 3D 4000
Family Equipment

3 years; Enhanced

Premium
Enhanced

None

Disk Library Family
Equipment (except for
DL1500, DL3000, and 3D
4000)

2 years; Premium

Premium

None

Disk Library for Mainframe,
DLm8000/6000/2000/1000,
DLm8100 w/VMAX,
DLm8100 w/DD,
DLm2100 w/DD
DLm2100 w/VNX

2 years; ProSupport 4HR for DLm8100 w/VMAX,
DLm8100 w/VNX/DD, DLm2100 w/DD, DLm2100
w/VNX

Premium for
DLm8000/6000/2000/1000
Premium,
ProSupport Plus 4HR/MC,ProSupport 4HR
DLm8100 w/VMAX,
DLm8100 w/VNX/DD,
DLm2100 w/DD,
DLm2100
w/VNX

None

2 years; Premium for DLm8000/6000/2000/1000

Designated Customer- Replaceable Units(CRUs) 3
None

Storage Products
DSSD D5

1 year; Limited

PremiumNone

ECS Appliance Equipment 4

Equipment: 1 year; Limited

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBDNoneECS Appliance Software

90 days; defective media replacement.
Support during warranty available withpurchase of a maintenance support option

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

None

Geographically Dispersed
Disaster Restart Software

90 days; defective media replacement
Support during warranty available withpurchase of a maintenance support option

Premium

None

Greenplum Data Computing
Appliance (DCA)

1 year hardware only; Limited

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

Greenplum Data Integration
Accelerator (DIA)

1 Year hardware only; Limited

Premium (covers both hardware
and software portion of the DIA)

None

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center
4HR/MC
ProSupport One for Data Center
NBD
Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center
4HR/MC
ProSupport One for Data Center
NBD
Premium
Enhanced
Basic
Premium
Enhanced
BasicPower supplies, power cables, NVRAM batteries(applies only to Isilon Gen6), Hard Disks, Railkits, IB switches, IB cables, faceplates

Greenplum DCA OE(Operating
Environment Software)

90 days for software in the DIA;
defective media replacement
Support for software during warranty available
with the purchase of a maintenance support
option90 days; defective media replacement
Support during warranty available withpurchase of a maintenance support option

Isilon and/or PowerScale
Family Equipment 4

3 year hardware only; Limited

Isilon and/or PowerScale
Family Software

90 day; defective media replacement
Support during warranty available withpurchase of a maintenance support option

Mainframe Disk Library(MDL) Equipment

I year; Basic

Mainframe Disk Library(MDL) Software

90 days; defective media replacement
Support during warranty available withpurchase of a maintenance support option

ObjectScale

Software – 90 days; defective media replacement
Support during warranty available with purchase ofa maintenance support option.

ProSupport Plus 4HR/MCProSupport 4HR

None

Open Migrator/LM Software

90 days; defective media replacement
Support during warranty available withpurchase of a maintenance support option

Premium

None

Open Replicator for
Symmetrix Software

90 days; defective media replacement
Support during warranty available withpurchase of a maintenance support option

Premium,
ProSupport Plus 4HR/MCProSupport 4HR

None

PowerExchange PWX
Connector to Greenplum

90 days; defective media replacement
Support during warranty available withpurchase of a maintenance support option
3 year hardware only; Limited

Premium

None

ProSupport Plus 4HR/MCProSupport 4HR

None

PowerMax Equipment 4

None

Disk drives, power supplies
NonePowerMax Software

90 days; defective media replacement
Support during warranty available withpurchase of a maintenance support option

ProSupport Plus 4HR/MCProSupport 4HR

None

PowerPath Family Software

90 days; defective media replacement
Support during warranty available withpurchase of a maintenance support option

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

PowerStore 4

Hardware - 3 year hardware only; Limited

ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data Center
4HR/MC
ProSupport One for Data Center
NBD

DIMMs, Fans, LCC, Drives, I/O cards
Node processor, cables

Software - 90 days; defective media
replacement Support during warranty
available with purchase of a maintenancesupport option

Storage Products
ProSphere Software

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Basic

None

SRDF Family Software

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

Storage Resource
Management Suite

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

Symmetrix DMX Enginuity(operating environment
software)3 years; Premium

Premium

None

Symmetrix Management
Console Software

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium

None

Symmetrix Manager
Software90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium

None

Symmetrix Optimizer
Software90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

None

Symmetrix DMX Family
Equipment 4(excluding Symmetrix
VMAX)
Symmetrix VMAX, VMAXe,
VMAX 10K/40K
Enginuity (operating
environment software)

3 years; Premium

Premium
ProSupport Plus 4HR/MCProSupport 4HR
Premium

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

Symmetrix VMAX, VMAX
10K/40K Family
Equipment 4

3 years; ProSupport 4HR

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

Premium,
ProSupport Plus 4HR/MCProSupport 4HR

None

Premium,
ProSupport Plus 4HR/MCProSupport 4HR

None

Symmetrix VMAX3
100K/200K/400K
Family Equipment 4
Symmetrix VMAX3
100K/200K/400K
HyperMax OS(Operating
Environment Software)(Space Drive Replenishment Process required on
Systems entitled with Post Standard Support during theactive coverage period).
3 years; ProSupport 4HR(Space Drive Replenishment Process required on
Systems entitled with Post Standard Support during theactive coverage period).
90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

None

Telestream Flip Factory(Vantage) Software

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Enhanced
Basic

None

Unity All Flash Family
Equipment 4

3 year, hardware only; Limited

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data
Center 4HR/MC (XT
Platforms Only)
ProSupport One for Data
Center NBD

Drives, power supply, I/O card, storage
processor, cables, memory, link control card,
SSD, fan, SFP

Unity 350F
Unity 450F
Unity 550F
Unity 650F
Unity XT 380F
Unity XT 480F
Unity XT 680F
Unity XT 880F

Software (Unity OE) – see below

Unity Hybrid Family
Equipment 4
Unity 300
Unity 400
Unity 500
Unity 600
Unity XT 380
Unity XT 480
Unity XT 680
Unity XT 880

3 year, hardware only; Limited
Software (Unity OE) – see below

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
ProSupport One for Data
Center 4HR/MC (XT
Platforms Only)
ProSupport One for Data
Center NBD

Drives, power supply, I/O card, storage
processor, cables, memory, link control card,
SSD, fan, SFP

Storage Products
UnityVSA Professional
Edition90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Enhanced
ProSupport 4HR
ProSupport NBD

None

Unity OE
(Operating
Environment Software)

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

None

Unity (optional
software products)

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR

None

VFCache3 years; Enhanced

VFCache PCIe card

ViPR

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Enhanced
Premium
ProSupport Plus 4HR/MCProSupport 4HR

ViPR SRM

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

None

VMAX All Flash Family
Equipment 4

1 year; Limited

Premium
ProSupport Plus 4HR/MCProSupport 4HR
Premium
ProSupport Plus 4HR/MCProSupport 4HR

VMAX 250F, FX;
VMAX 450F, FX;
VMAX 850F, FX;
VMAX 950F, FX

None

None

VMAX 10K File 4

3 years, Premium

Premium

None

VMAX NAS Gateway withVNX VG10 or VNX VG50
Data Movers 4

3 years, Enhanced

Premium
Enhanced

Power supply, UltraFlex I/O module, SFP,
management module

VNX CA 4

3 years, ProSupport 4HR

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

Disks, power supply, fan assembly, SFP, linkcontrol card, UltraFlex I/O module, management
moduleVNX F 4

1 year, hardware only; Limited

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD
Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR

Disks, power supply, fan assembly, SFP, linkcontrol card, UltraFlex I/O module, management
moduleSoftware (VNX OE) – see below
VNX OE(Operating
Environment Software)

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

None

VNX (Optional
Software Products

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR

None

VNX VG2 4
VNX VG8 4
VNX VG10 4
VNX VG50 4

3 years, Enhanced

Premium
Enhanced

Power supply, UltraFlex I/O module, SFP,
management module

VNX5100 4

3 years, ProSupport 4HR

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

Disks, power supply, standby power supply,
SFP, link control card

VNX5150 4

3 years, Basic

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

Disks, power supply, standby power supply,
SFP, link control card

VNX5200 4
VNX5400 4
VNX5600 4
VNX5800 4
VNX7600 4
VNX8000 4

3 years, ProSupport 4HR

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

Drive, power supply, fan assembly, SFP
transceiver, link control card, UltraFlex I/O
module, management module

VNX5300 4

3 years, ProSupport 4HR

Premium
Enhanced
ProSupport Plus 4HR/MCProSupport 4HR
ProSupport NBD

Disks, power supply, standby power supply,
SFP, link control card, UltraFlex I/O module,
management module

Storage Products
VNXe OE(Operating
Environment Software)

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium,
Enhanced,
ProSupport 4HR(VNXe3300)
Premium,
Enhanced,
Basic,
ProSupport 4HR(VNXe3100,
VNXe 3150 and VNXe3200)
Premium,
Enhanced,
ProSupport 4HR(VNXe3300)

None

VNXe (Optional Software
products)

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

VNXe1600 4
VNXe3150 4
VNXe3200 4

3 years, Basic

Premium
Enhanced
Basic
ProSupport 4HR
Premium
Enhanced
ProSupport 4HR

Disk, power supplies (DAE and DPE), I/O card,storage processor, AC/Fibre cables, memory,
link control cards (LCC), and SSD

VNXe3300 4

3 years, ProSupport 4HR

VNX-VSS OE(Operating
Environment Software
for VNX-VSS)
VNX-VSS100 4

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Enhanced
Basic
ProSupport 4HRNone

1 year, Limited

Enhanced
Basic
ProSupport 4HR

Disks, power supply, standby power supply,
SFP, link control card, UltraFlex I/O module

VPLEX All Flash Family
Equipment 4

3 years, hardware only; Limited

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

VPLEX Family
Equipment 4

3 years, hardware only; ProSupport 4HR

None

Software (VPLEX OE) – see below

Premium
ProSupport Plus 4HR/MCProSupport 4HR

VPLEX OE (Operating
Environment
Software)90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

XtremIO
Equipment 4

1 year; Limited

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

XtremIO Software

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
ProSupport Plus 4HR/MCProSupport 4HR

None

XtremSF

3 years or maximum endurance reached, whicheveroccurs first; Basic.
Replacement of server flash PCIE cards that have reachedtheir maximum endurance is not included. Contact Dell
Technologies or an authorized Dell Technologies partner
to purchase a replacement when maximum endurance has
been reached. Refer to the XtremSF user guide for
additional information regarding maximum endurance.

Premium
Enhanced
Basic

XtremSF PCIe card

XtremSW Cache

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
Enhanced
Basic

None

XtremSW Suite

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium
EnhancedNonez/OS Storage Manager
Software90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Premium

None

4

Software (VPLEX OE) – see below

NoneDisk, power supplies (DAE and DPE), I/O card,storage processor, AC/Fibre cables, memory,
link control cards (LCC), and SSD

Product

Other Software ProductsStandard Warranty

Available Support Options

Designated Customer- Replaceable Units(CRUs) 3

Dell BSAFE

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Basic

No CRUs.
Included - Rights to new Software Releases.

Software (all other Dell
Technologies
Softwareproducts
notlistedseparately in this table)
Streaming Data Platform
Subscription

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

Basic

None

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

ProSupport Plus 4HR/MCNone

Streaming Data Platform
TLA

90 days; defective media replacement
Support during warranty available with purchase of amaintenance support option

ProSupport Plus 4HR/MCProSupport 4HR

None

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trademarks may be trademarks of their respective owners. H4276.131
Rev. July 17, 2024