The Tokyo Station Hotel is registered as an important cultural property
in Japan, featuring 150 classical European style guestrooms and suites.
Established in 1915, the hotel is located at the Marunouchi side of Tokyo
Station, allowing guests to be minutes away from their next shinkansen
train to any destination in Japan.
With a long history of over 100 years, the Tokyo Station Hotel is widely
recognized as a luxury accommodation, featuring impressive red brickworks
loved by guests locally and overseas. The hotel’s characteristicarchitecture, consisting of long horizontal, complex structures inside therailway station, however, presents a unique challenge for its
communication capabilities. In order to deliver seamless guest services
and communication, the hotel was using a complex communicationnetwork.

CASE STUDY WAVE PTX

Customer
NIPPON HOTEL Co., Ltd.
The Tokyo Station HotelIndustry
Hospitality
Technology & Device
Wave PTX (LTE Push-to-Talk) Network
TLK 100 Devices

According to Mr. Yasuhiro Nitta, Manager of General Affairs and Human Resources at theGeneral Manager’s Office, the Tokyo Station Hotel’s building encompasses four floors above
ground and two floors underground. This made it difficult to connect the hotel’s wirelessnetworks seamlessly and even more challenging to optimize communications across all teams.
Furthermore, the hotel is equipped with premium soundproofing materials that interfere withits wireless communication technology.
“Our first priority is to ensure the safety and security of our customers as well as our staffmembers’. Radio communication is an indispensable part of our strategic plan to provide
high-quality safety and incident management capabilities in the event of an accident or naturaldisaster,” shared Mr. Nitta

By integrating People,Hardware, and Technology
capabilities, we can maintainour position as the preferred
destination where guests will
stay with peace of mind.

In order to connect hotel staff inside and outside its premises effectively, the hotel was using
a complex network of different frequencies to coordinate its daily operational activities acrossall its teams. Facilitating seamless communication workflows were further exacerbated whennatural disasters occurred, such as earthquakes or typhoons. When these events became
more frequent in recent years, the hotel decided it was time to set a course to scale up its
communication technology and network, strengthening its cross-departmental collaborationand coordination capabilities was non-negotiable. After careful evaluation, the hotel decided todeploy Motorola Solutions’ TLK 100 devices.

YASUHIRO NITTAManager of General Affairs andHuman Resources,
General Manager’s Office,Tokyo Station Hotel

CASE STUDY WAVE PTX

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High-Quality Voice,Uncompromised Safety andSecurity Management

First Class Service, Simplified
Operations“Collaboration amongst our staff isessential to our hotel operations and guest
experiences. Everyday, our guests expect tobe given accurate guidance by hotel staff. A
great service experience means coordinating
activities accurately in the banquet rooms
and our restaurants, and so on.”

After installing the TLK 100s, the hotel’s
staff gave feedback on how new technology
has strengthened team cooperation,enhancing speed to respond to guest issues.
“Before the introduction of the TLK 100s,
coordinating the resolution of guests’requests or issues often took a long time
as service staff had to call the extension
number of the concerned department
whenever the right radio signal was notavailable. Now, we can make clear voice
calls from anywhere in the hotel, and thistime saving is making a significant impact
on our guest’s experience,” Mr. Nitta went
on to explain.

“It is critical that our teams are able toconnect to our wireless devices and the rightteams in the hotel anywhere, and at anyinstance. We tried many models, but the TLK
100’s sound and performance proved to be
the best,“ Mr. Nitta shared.
In looking back at the hotel’s decision, Mr.
Nitta continued, “Perhaps it is characteristicof the WAVE PTX technology, but I wasamazed at the sound quality of the TLK 100device. No matter where the TLK 100 wasused in the hotel, the sound quality wasalways clear.”“I was also impressed by TLK 100 ability
to pick up relevant audio, providing ourteams with better situational awareness. It
is capable of transmitting clear audio overa wide area, and also picking up what theguest is saying to the staff using the radio.
This is very convenient, for instance, when asupervisor is able to hear what the guest isexperiencing directly and can offer more
relevant resolution or a piece of advice toimprove the issue.”
For the hotel, the robustness of the TLK 100
was another important consideration. “TheTLK 100’s ruggedness stood up to drops,bumps, or even getting wet. Our hotel staff
often do not wear coats or raincoats when
they are welcoming guests. They could get
soaked in the rain, or encounter slippery
floors when working in heavy snowfall orstrong winds. The TLK 100s allow our staff
to focus on delivering first-class hospitality
experiences without worrying about getting
their radios damaged,” Mr. Nitta continued.

CASE STUDY WAVE PTX“In addition to TLK 100’s design, the screen
display is also simple, allowing users tostay focused on the necessary information.
There are other radios offering a varietyof information on the LCD screen. But as anew user, it is easier to minimise the display
information, such as having only the channeland signal level on display. If operating theradio is complicated, it is not easy to use thedevice quickly, such as for a part-time staffmember.”Value-adding Hotel Technology“The stylish design of the TLK 100s also
blends well with the hotel’s environment.
The letters are not overly bright, but are
simply displayed digitally, which is very cool.
The typical mechanical green and red lightsthat blink and stand out are not appropriate
for our hotel’s environment. TLK 100’s
compact and slim design is also appreciatedby our staff members as they can wear thedevice on their waist belts or slip it into theirpockets and go about their business withoutworrying about the radio’s bulky presence orweight.“PAGE 3

Working with a Reliable Technology Partner

Special thanks toAt a recent large-scale VIP event - the 150th Anniversary of the Railway, On the Way,
Motorola Solutions’ authorized sales partner in Japan, showed the hotel how it could add on
additional TLK 100 radios on rental, quickly and easily, to the hotel’s system.
“A total of 58 devices were used to support the ceremony without any issues. We were able
to communicate with clear sound from anywhere - from the rotary in front of the station towhere our VIPs were passing through, to all areas from the second basement up to the fourth
floor during the ceremony,” Mr. Nitta said.
“Even after the installation, the team at On the Way continued to follow up with us andrespond to our requests. The team has also presented us with new ideas we can consider tofurther improve our hotel’s wireless communication system.“In addition to the TLK 100s, the hotel has also introduced the use of Motorola Solutions’ LTE
device, EVOLVE, to a select number of staff, primarily those on night-time patrols. These users
are connected to the same Wave PTX network, and hence are able to share captured videos ofincidents or photos of situations they encounter on patrol with supervisors. This is usefulwhenever real-time decisions or richer situational context are required. It will also come inhandy in managing an unpredictable and escalating safety incident or disaster.

NIPPON HOTEL Co., Ltd.
The Tokyo Station HotelA prestigious hotel with a history of more than 100
years, loved by customers in Japan and abroad
www.tokyostationhotel.jp

On the Way Inc.
WAVE PTX Service with TLK 100s provider as aMotorola Solutions’ Platinum Sales Partner
www.ontheway.co.jp

For more information please visit motorolasolutions.com/waveptx

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