SOLUTION BRIEF

Ivanti Neurons for Digital Experience
Today’s workforce requires IT organizations to provide

the devices and applications they use? With Ivantitools that keep employees connected and productive

Neurons for Digital Experience you can.

as they Work From Everywhere. This is critical, giventhat 49%[i] of employees are frustrated by companyprovided technology and a quarter[ii] are evenconsidering leaving their job because of it.

Ivanti Neurons for Digital Experience equips IT
teams with the actionable insights and intelligent
automation to proactively detect and resolve ITissues and security vulnerabilities and provide

As digital workplaces become increasingly complex

better digital employee experiences and businessand distributed, work interruptions are more than justoutcomes. It gives real-time contextual insights intoannoying. They tie up IT teams and resources, as well

the devices and applications employees rely on for

as impact workforce productivity. IT support teams are

Everywhere Work and proactively monitors healthleft to react to technology issues with firefighting thatto optimize for best performance and experience.

cost time and money. But equipped with actionable

It collects technology performance and usage datadata, automation and advancements in Artificialfrom endpoints, sentiment from employees andIntelligence IT can take a more proactive approach toorganizational context from workplace analytics.

IT and Security Operations to predict and even prevent

The solution then applies machine learning andissues in the first place.

automation to provide actionable insights that drive

What if you could ensure employees thrive in all
workstyle environments by effectively measuring andproactively optimizing the digital experiences throughivanti.com/neurons

self-healing remediation to improve IT efficiency andemployee productivity.

Ivanti Neurons for Digital Experience equips IT teams with contextual insights and intelligent automation toproactively detect and remediate IT issues and security vulnerabilities to provide better digital employee
experiences and business outcomes.

Intelligent Automation to Elevate Everywhere Work
Proactively detect and remediate IT issues and security vulnerabilities
before employees know they have an issue / are impacted

Device issues andsecurity vulnerabilities
DigitalEmployeeExperience
Experience impact
proactively

Discover device issues and security
vulnerabilities
Ivanti Neurons for Digital Experience provides
a 360-degree view of your employees’ digital
experience, which comprises the health of thedevices they use, the security and compliance stateof those devices, and the applications users access.

Productivity
degradations anduser impact

Quick actions toremediate root
cause

“The real-time,
360-degree view lets
the IT team know
quickly what’s in theenvironment, where it’slocated and the statusof each device. From
there, analysts can drill
down and take actions,many of which can be
automated”
Sanjeev Pathak, Director, Modern Workplace Technology –Endpoint Management, BCD TravelThe solution scans your network and provides youand their usage and performance. You can thenwith actionable asset information in minutes. It uses

layer on operational awareness using sensor-based

active and passive scanning technologies and easily

technology, allowing you to query all devices using

augments the data with third-party connectors. You

natural language processing (NLP) to get real-time

get normalized hardware and software inventory

insights into the experience the devices are delivering.

data, software usage information and actionable

The output gives you full visibility of your IT estate andinsights about the devices accessing your network,

helps you identify missing or unaccounted for devices

who is using them, what applications are on themthat pose significant security risks.

Ivanti Neurons for Digital Experience | SOLUTION BRIEF

2

Measure productivity degradations
and user impact
With the baseline in place, you can now continuouslymeasure, score and optimize the digital employee
experience. Ivanti Neurons for Digital Experience
provides you with a comprehensive dashboard view
into your employees’ digital experience so you canunderstand how individual users, devices as well as
your organization is doing.
You can then drill down into the Key Performance
Indicators for more informed decision making. Ivanti
Neurons for Digital Experience uses AI and automation
and an industry-leading hybrid model of sentiment
analysis and machine learning to generate anautomated Digital Experience Score (DEX Score)that quantifies the quality of employee interactions
with technology.

The DEX Score is calculated using a curated range ofindicators including service management, application,device and security functions and textual factors like
incident subject and description, allowing Ivanti toconvert latent emotion into qualitative measures. The
sentiment analysis model is a deep neural networkthat classifies incident texts into positive, negative andneutral sentiments.
You can view the DEX Score for a specific device,
for an individual user that has multiple devices oraggregate an enterprise-wide Organization score.
Ivanti’s scoring engine uses a data mining algorithm togenerate a score between 0–100, providing a holistic
view of current and potential issues. Support analysts
can use these insights to identify devices that may
cause employees frustration from potential
digital issues.

“With Ivanti Neurons
we have seen andwill continue to see
significant savings inasset and warranty
management, byproactively monitoring
device health, such asbattery performance,
Ivanti Neurons gives us
real-time actionable
intelligence, so we canautomate or make more
informed decisions
and keep our users
productive”
Daniel Bolton, Head of Technical Services,
Kingston University

Ivanti Neurons for Digital Experience | SOLUTION BRIEF

3

Recommend quick actions toremediate root cause
As IT teams drill down into each indicator, Ivanti
Neurons for Digital Experience recommends AI-driven
automation bots that can either be configured toself-heal these issues or allow IT teams to create
an incident or perform troubleshooting actions.
Diagnosing and fixing latency or disk space issues,
for instance, doesn’t need to take long. Ivanti Neurons
for Digital Experience can detect latency above themaximum defined threshold, take corrective actionsand verify the results. If still unresolved, Ivanti
Neurons for Digital Experience will automaticallycreate a service desk ticket that includes diagnostics
and attempted fixes. From there, support analysts
can use pre-built remote capabilities and actions
to troubleshoot a narrower scope of potential root
causes without needing to escalate to a specialist.
Ivanti Neurons for Digital Experience helps you in
the discovery, diagnostics and remediation of issues
that were escalated previously to IT specialists. Itcombines discovery, AI-driven automation bots andreal-time asset insights into a powerful package to
cut the complexity, long wait times and high costs
associated with most escalations. End users enjoy
great experiences and gain faster, high-quality

resolutions without disrupting their activities. The
solution can also use synthetic testing to simulate
employee activities in applications or IT environments.
Synthetic transactions emulate user responses basedon collected and trended information. By modelingthe environment and replicating common user actions,administrators can proactively identify performanceissues before they occur, without impactingproduction environments or endpoint devices.

“We don’t need tointerrupt an end user
and their day. We’regiving them a better
quality of life. We pride
ourselves on that as acommunity bank — wewant to deliver thatkind of community
experience to employees
and customers. It’s
what we’re really hoping
to accomplish forourselves and everyone.”
Jesse Miller, IT Specialist, Southstar Bank

Ivanti Neurons for Digital Experience | SOLUTION BRIEF

4

Resolve experience
impact proactively
Requests to resolve usability issues with devices andapplications constitute a significant portion of IT time

As a bonus, this simultaneously improves the job
satisfaction rate of IT teams, as they can spend moretime on interesting projects rather than firefighting
routine distractions.

and effort. According to EMA research[iii], more thanhalf of IT teams diagnose and resolve these challenges
manually. Ivanti Neurons for Digital Experienceutilizes intelligent data collection and analysis to drive
automated action. The solution features extensive
AI driven automated remediation using a no code/
low code automation platform. The bots constantly
look out for potential issues, flag them and self-heal
the issues. Why wait for a user to complain about aperformance issue like declining battery life whenbots are ready to flag those scenarios for you? Ordoing routine tasks automatically, like turning a user’s
firewall back on if it was accidently turned off, closing
a potential security vulnerability? With this real-time
intelligence into the health, security, and performanceof all your devices you can proactively detect andremediate any IT issues and vulnerabilities before
they cause harm in your environment. Nothing gets
lost: the automatic resolutions are tracked and added
to your performance metrics and satisfaction scores.
You can also use the bots to check-in with users“Ivanti Neurons is agame changer for us.
We will have the ability
to proactively create
incident and then autoremediate the issue
before our employees
even know there is aproblem. This is how IT
earns respect and how
we become a proactive
IT organization”
Technical Services Team Lead of Global Manufacturing &Distribution Facility

in real-time to get better feedback and context for
issues and satisfaction ratings. This approach frees
up IT teams to focus on providing business-focused
IT improvements and introducing new services.

Ivanti Neurons for Digital Experience | SOLUTION BRIEF

5

Better experiences, better outcomes
Strong digital employee experiences positively
impact the entire organization and yield improved
productivity, talent acquisition, retention and security
benefits. In the Age of the Employee, IT, Security
and Service Desk teams are increasingly tasked withdelivering improved digital employee experiences.
Through Ivanti Neurons for Digital Experience, IT
teams gain real-time, actionable insights from thedevices and applications employees use to beproductive, can proactively identify potential IT andsecurity issues, and provide automated remediationand improvements, freeing up administrators tofocus on strategic initiatives instead of routine dayto-day tasks. Ivanti Neurons for Digital Experienceis a SaaS offering designed for rapid time to value. It
doesn’t require customers to maintain infrastructure,appliances or software upgrades. You can easily
extend what you already have from Ivanti or integrate
your existing ecosystem to start improving your digital
experience today.
With Ivanti Neurons for Digital Experience, customers
can resolve up to 80% of device endpoint issues
before users report them, reduce the number ofvulnerable devices by up to 50%, and reduce security

and needs. As a result, Ivanti Neurons for Digital
Experience enables organizations to optimize
workforce productivity, attract and retain key talent,
increase business agility, security, reduce operationalcosts, and drive success.

ivanti.com/neurons
1 800 982 2130

About Ivantisales@ivanti.comIvanti elevates and secures Everywhere Workso that people and organizations can thrive.
We make technology work for people, not the otherway around. Today’s employees use a wide rangeof corporate and personal devices to access IT
applications and data over multiple networks to stayproductive, wherever and however they work. Ivantiis the only technology company that finds, manages
and protects every IT asset and endpoint in anorganization. Over 40,000 customers, including 88
of the Fortune 100, have chosen Ivanti to help themdeliver an excellent digital employee experienceand improve IT and security team productivity andefficiency. At Ivanti, we strive to create an environment
where all perspectives are heard, respected andvalued and are committed to a more sustainable
future for our customers, partners, employees andthe planet. For more information, visit ivanti.com

update deployment time by up to 88%.
Ivanti Neurons for Digital Experience (DEX) maximizes
companies’ ROI by injecting AI and automation
throughout the employees’ work journey and ensuring
IT investments align with their actual preferences

Copyright © 2023, Ivanti. All rights reserved. IVI-2779 NH[i] State of DEX, Ivanti[iii] EMA research