Basic Survey on Foreign Residents in FY2021 -Survey OverviewSurvey Purpose, etc.
■ The survey was conducted to determine the circumstances of foreign residents and issues they face in professional, daily, and social lives as accurately
as possible, as part of efforts to plan and formulate policies to facilitate coexistence with foreign residents.
■ This was the second survey of its kind, following the inaugural survey conducted in FY2020.
■ The decision was made to hold the "FY2021 Expert Committee Meeting for a Basic Survey on Foreign Residents" in order to widen the scope of thesurvey, and experts familiar with assimilation policies were invited to participate in determining the survey items and compiling survey results. The
committee aimed to leverage expertise, high-level insights and a wider picture perspective in determining the relevant survey items and compiling thesurvey results.
⇒ The government will use the survey results to help plan, draft, and implement coexistence measures for foreign residents to enhance the “Roadmap for
the Realization of a Society of Harmonious Coexistence with Foreign Nationals" and "Comprehensive Measures for Acceptance and Coexistenceof Foreign Nationals" as part of efforts to achieve a society which build a society of harmonious coexistence with foreign nationals.

Survey Overview

Object of survey■ A total of 40,000 mid to long term residents and special permanent residents aged over 18.
* As of January 17, 2022, only those persons who have been physically present in the country for at least one year since their most recent landing
permit.
* Respondents were randomly selected with the sample size in mind, by nationality/region and status of residence, which was determined byreferencing statistics of foreign nationals(as of June 30, 2021).

Number of valid
responses■ No. of copies sent out: 40,000 (1,572 of which were undeliverable) and a total of 7,982 valid responses were received. Response rate of 20.8%.

Survey method■ A web-based survey (a letter requesting cooperation and including a QR code was mailed to target recipients, who were asked to scan the QR codeand then respond to an online questionnaire).
■ Responses were viewable in eight languages (simplified Japanese, English, Chinese, Korean, Portuguese, Vietnamese, Filipino, and Nepali).

Survey items■ The survey targeted the issues encountered by foreign nationals in the following areas in Japan in their professional, daily, and social lives. Learning
Japanese, obtaining information and consultation, medical care, disaster and emergency response (particularly in COVID-19 context), housing, childcare
and education, work, social insurance, etc.
■ Questions identical to those in the “National Survey for Ascertaining People’s Loneliness and Social Isolation(2021)(Cabinet Secretariat)" (sent to
20,000 individuals aged 16 or more nationwide) were asked to gauge the current level of loneliness among foreign nationals in Japan.

Survey period■ February 18, 2022 - March 3, 2022

Points to note

■ Although the results of this survey were compiled and posted as and when they were received in response to the questionnaire, the limited numberof responses for some questions means that caution is needed when interpreting them.

1Basic Survey of Foreign Residents in FY2021 - Main Results (1) (Respondent Attributes and Satisfaction with Overall Living Environment) ■ The majority of respondents came from China (28.8%), Vietnam (16.4%), and Brazil (11.5%), in that order.
■ The status of residence of respondents was "Permanent Resident" (29.0%), "Engineer, Specialist in Humanities, International Services" (14.4%), and "Technical Intern
Training" (12.1%), in that order.
■ The percentage of those who declared themselves satisfied with life in Japan (either "Satisfied" or "If anything, satisfied") was 87.8% (up 4.2 points from the FY2020 survey).
The level of Japanese language proficiency was positively correlated with the percentage of respondents who were satisfied with their lives in Japan.

Attributes of respondents
Nationality /regionSatisfaction with overall living environment
Reference: Statistics on Foreign
Residents (As of end June 2021)

Thailand 1.2％
(99 persons)Indonesia 2.3％

Other 14.3％(180 persons)(1,139persons)

Taiwan 1.8%

Thailand 1.8%

USA

FY2020 Survey

1.9%

Nepal 2.4％

China 28.8％(190 persons)(2,300 persons)

Other 14.5%
China 26.4%

Indonesia
2.2%

USA 2.7％(213 persons)

Nepal 3.4%

VietnamPhilippines

15.9%

FY2021 Survey

9.8%
Brazil 7.3%

Taiwan 3.3％

Korea 14.7%

Vietnam 16.4％(265 persons)(1,313 persons)Korea 10.1％(807 persons)SatisfiedPhilippines 7.0％(914 persons)Status ofresidence

If anything, satisfied

If anything, dissatisfied

Dissatisfied

I am not sureBrazil 11.5％(562 persons)

Spouse or Child of a
Permanent Resident 1.9％

Designated Activities(n=7,982)

Level of Japanese proficiency (speaking ・ listening)

Other 3.8%(300 persons)

Reference: Statistics on Foreign Residents(As of end June 2021)(154 persons)

2.3％ (185 persons)

I can talk about variety of topics freely

Spouse or Child of a
Permanent Resident 1.5%

Special Permanent

Other 5.5%

DesignatedResident 5.6％

I can use Japanese effectively

Activities 4.0%(444 persons)
Dependent 6.3％

Permanent Resident(504 persons)29.0％(2,311 persons)

Spouse or Child of a Japanese

Spouse or Child of aJapanese National 5.0%

Permanent

I can talk about familiar topics

6.7%

National 6.7％(534 persons)Long-Term Resident

I can participate in long conversations

Resident 29.0%

Dependent

Long-Term

Technical

Resident 7.1%

Intern Training

I can speak at a conversational level

12.5%

7.4％

Engineer, Specialist in(587 persons)Student 8.1%

SpecialHumanities,

Student 10.6％

International Services(848 persons)

14.4％

Technical Intern(1,150 persons)Training 12.1％

Engineer, Specialist in

Permanent

Humanities, International

Resident

Services 10.0%

10.6%

I can use basic greetings
I can barely speak any Japanese
Satisfied(965 persons)(n=7,982)

If anything, satisfied

15.2 pt2

Basic Survey on Foreign Residents in FY2021 - Main Results ② (Learning Japanese ・ Daily life orientation) ■ The most common issue cited regarding Japanese language study was "The tuition fees for Japanese classes or language school, etc. are high" (15.0%) (down 8.3 points
from the FY2020 survey).
For those with low Japanese language ability ("I can barely speak any Japanese" and "I can use basic greetings"), the main issue cited by respondents was "I am nottaking Japanese language education" and the percentage of those who chose "There is no free Japanese class nearby" also exceeded the total.
■ A total of 35.6% of all respondents said that they had "received orientation" (for daily life).
■ Respondents cited "Tax" (57.1%), "Pension and social insurance" (56.9%), and "Medical care and welfare" (54.5%) as the top areas with which they should be familiar to
avoid problems living in Japan.

Problems learning Japanese

Daily life orientation
Courses taken (yes/no)

The tuition fees for Japanese classes or language school,etc. are highOverall

There is no free Japanese class nearby
There are no Japanese classes or language schools,
etc. which hold classes at convenient times for me

Permanent Resident
Technical Intern Training

I don't have a chance to use the Japanese that I have learned

Engineer, Specialist in Humanities,
International Services

There is little information about locations and services forlearning JapaneseStudent

I can't receive any Japanese language education suited to my level

Long-Term Resident

There are no Japanese classes or language schools, etc. nearby

Dependent
Spouse or Child of a Japanese National

I can't receive instruction in my native language
The content of my Japanese language education is notpractical language classes are impractical

Designated Activities

FY2020 Survey

I can't find free materials for learning Japanese
I can't find a way to learn Japanese online
Whoever teaches me Japanese has little expert knowledge
Other

Spouse or Child of a Permanent Resident

Other residence status

FY2021 Survey

Special Permanent Resident
I have received such orientation* Items for which data from the FY2020
survey were not available were newly
added in the FY2021 survey.

0%

Level of Japanese proficiency (extract)
[1]
[2]

10%

20%

30%

40%

50%

60%

Tax

I can use basic greetings (n=1,157)

There is no free Japanese class nearby(16.0%)

There is no free Japanese class nearby(18.2%)
There are no Japanese classes or
There are no Japanese classes or
language schools, etc. which hold classes
language schools, etc. which hold classes
at convenient times for me(16.9%)
at convenient times for me(15.2%)(Reference) I am not taking Japanese language education (36.3%)

I don't know

Opinion on information needed to avoid issues in Japan * Top 5 responses

I am not taking Japanese language education

I can barely speak any Japanese (n=256)

I have never received suchorientation

I am not taking Japanese language education (23.2%)

57.1%

Pension and social

56.9%

insurance
Medical care and welfare
Labor and employment
Resident registration

54.5%
52.0%

50.7%

（n=7,982）

3

Basic Survey on Foreign Residents in FY2021 - Main Results ③(Obtaining information・consultation) ■ The top response given for (online) means of communication for obtaining information and consultation was "Paid Internet" (private contract) from 88.6% of respondents, but
5.7% had no internet access other than "Free Internet enviroment (Wi-Fi in a public facility, etc.)".
■ The most common public information source was " Japanese TV, radio, newspapers or magazines " (47.9%).
■ The most common concern cited regarding access to public information was " There is little multilingual information " (34.1%) (up 0.3 points from the FY2020 survey).
■ The most common issue encountered when consulting public institutions was “I did not know who to consult" (31.5%). Over 40% of those in the "Technical Intern Training" and“Student" categories gave this response.

Obtaining information

Issues when consulting public institutions(Online) Means of communication for obtaining information and consultation
Paid internet environment(when you make a contract
with an Internet service
provider by yourself)

n=7,982

88.6%

Free Internet
Paid internet environment
enviroment(Wi-Fi in a public(Internet cafe, etc.)

0%

Other

I don't use it

I did not know who to consult

1.0%

3.5%

I had to take time off from work or school,

facility, etc.)

12.0% (Note)

3.3%

0%

10%

20%

30%

40%

Japanese TV, radio, newspapers or magazines

50%

Japanese friends and acquaintances

20.4%
18.3%
13.9%
12.5%

There was no multilingual translation app
I was sent around multiple departments

35.3%
32.2%

Family members and relatives

24.3%

School, university or workplace

before I could reach the right one

7.9%

There were few consultation services

9.1%
6.9%

22.8%

Website run by a public institution (municipal, prefectural or national government)

22.1%

TV, radio, newspapers or magazines in your native language

16.3%

I could not have a consultation because I don't own a telephone thatto general telephones (fixed-line phones or toll-free numbers)（n=7,538） can call 一般の電話番号（固定電話やフリーダイヤル）に発信…

10%

20%

30%

40%

33.8%
34.1%

There is little multilingual information
There is little information in simple Japanese

17.4%
15.9%
17.0%
16.8%
15.9%
13.4%
14.4%
9.4%
10.8%
9.6%
10.3%

It is difficult to find the information I need on a public institution's(municipal, prefectural or national government)website

Little Little
information
is published on apps
smartphones, etc.
createdby public
information
isforpublished
on
apps
for…
institutions (municipal, prefectural or national government)

Little information is published on social media
Little information is sent via e-mailLittle information is in Japanese newspapers or magazines published in

Little information is in Japanese mynewspapers…
native language
1.9%
1.6%

5.6%

5.0%

The person in charge had little expert

Issues when obtaining information from public institutions
0%

Consultation was available only with respect tocertain matters

Technical
Intern Training

令和３年度調査
FY2021 Survey

0.5%
0.5%

Other

By status of residence (extract)（n=1,502）

4.6%

knowledge

23.4%

令和２年度調査
FY2020 Survey

PY survey+2.3pt2.1%
1.8%

Student

令和２年度調査
FY2020 Survey（ｎ=1,502）
令和３年度調査
FY2021 Survey（ｎ=7,538）* Items for which data from the FY2020 survey
were not available were newly added to the
FY2021 survey.

PY survey+4.6pt[1]

I did not know who to consult (40.5%)

I did not know who to consult (40.9%)[2]

I had to take time off from work or school, etc. to make a consultation(20.0%)

I had to take time off from work or school, etc. to make a consultation(27.5%)[3]

There were few or no interpreters (19.7%)

There were few or no interpreters (21.9%)（n=7,538）* Items for which data from the FY2020
survey was not available was newly added in
the FY2021 survey.

40%

27.8%
23.4%

47.9%

Friends and acquaintances from your country or region

30%

31.4%
31.5%

There were few or no interpreters

Public information sources * Top 7 responses

I can't get such information20%

etc. to make a consultation(Note) 5.7% of respondents had no Internet access other than “Free Internet enviroment."

Other

10%

4

Basic Survey on Foreign Residents in FY2021 - Main Results ④ (Life stage and life cycle①) ■ The number one concern about pregnancy and childbirth was the "The cost incurred during pregnancy or for childbirth is high " (7.5%).
■ The number one issue when child-raising was "My child does not understand my native language or the culture of my home country" (22.1%).
■ As regards children's school attendance, 2.8% of children aged 6 to 15 don’t attend a school with the most common reason cited by parents being "Because I don't plan to live inJapan for a long time" (43.1%). Among those aged 16 to 18, for the 6.6% who don’t attend a school, the most common reason given (excluding "other") was "Because my child isalready working I work" (18.5%).

Pregnancy and childbirth issues * Top 5 responses

School enrollment status of children

0%

10%

Aged 6 to 15
0%

The cost incurred during pregnancy or for
妊娠・出産にかかる費用が高い
childbirth is highI am worried在留資格がどうなるか不安
about my status of residence

4.9%

I don't know any place where I can talk about my worries
concerning pregnancy and childbirth, and I don't know
anyone to whom I can talk with about such worries

4.9%

子どもを産むために病院に行くとき、言葉が通じ
I can't communicate by language when I go to a

Parenting issues * Top 5 responses
5%

10%

15%

20%

My child does not understand my native

My child does not understand Japanesesufficiently
I don't know any place where I can talk about my worries
concerning child education and child-raising, and I don't
know anyone whom I can talk with about such worries

30%

18.8%

I have to pay too much child support

I can't communicate well with teachersat the day care center or kindergarten

25%
22.1%

language or the culture of my home country

13.5%

13.3%

13.3%

54.7%

80%
100%
0.1%
9.0%
2.8%

20.5%

8.6%

2.8%

My child attends an elementary school in JapanMy child attends a junior high school in JapanMy child attends a high school in JapanMy child attends university or graduate school in JapanMy child attends a school (other than elementary school, junior high school, high school or university) in JapanMy child attends an international school or foreign school
Other* Results compiled directly from responses obtained
My child does not attend a schooland not confirmed by the schools of the respondents.

（n=4,632）

4.7%

hospital to givebirth

60%
1.4%

（n=2,074）

4.9%

0%

40%

7.5%

I am anxious about whether I can continue
attending my学校や仕事が続けられるか不安
school or working at my workplace

ない

20%

（n=1,367）

Reasons [1] Because I don't plan to live in Japan for a long time (43.1%)
for not[2] Because my child doesn't understand Japanese (19.0%)
attending(n=58) [3] Because my child can't keep up with his/her class (8.6%)

Aged 16 to 18
0%

20%

40%

2.8%
（n=422）2.6%

60%

80%
2.6%

65.6%

100%
3.3%

6.4%10.0%

6.6%

My child attends an elementary school in JapanMy child attends a junior high school in JapanMy child attends a high school in JapanMy child attends university or graduate school in JapanMy child attends a school (other than elementary school, junior high school, high school or university) in JapanMy child attends an international school or foreign school
Other* Results compiled directly from responses obtained
My child does not attend a schooland not confirmed by the schools of the respondents.

[1] Because my child is already working (18.5%)
Reasons[2] Because my child doesn't understand Japanese (14.8%)
for not
Because life and customs in Japan are different from those inattending
my home country (11.1%)[3](n=27)
Because I don't plan to live in Japan for a long time (11.1%)

5

Basic Survey on Foreign Residents in FY2021 - Main Results ⑤(Life stage and life cycle②) ■ The work-related issues cited most often were "Low salary" (35.6%), "I am treated less favorably than Japanese in terms of my form of employment, assignment andpromotion" (12.6%), and "It is difficult to take holidays" (11.9%), in that order (all of which increased compared to the FY2020 survey).
■ Regarding the pension system and long-term care insurance systems, the issue cited most often, by over 40% of respondents, was "I don't understand the system in detail”
also found procedures and other consultations problematic.

Work-related issues

Issues with pension and long-term care insurance
0%

10%

20%

It is difficult totake holidays
休みが取りにくい

11.5%
11.9%

Large fluctuations
in my monthly salary
毎月の給料の変動が大きい

10.1%
10.7%

Long
working hours
労働時間が長い

9.4%
10.4%

Trainingand support to improve my skills is limited
スキルアップのための研修・支援が限られている

10.2%
8.5%

7.0%
7.0%

My working environment
is not comfortable
働く環境が快適ではない

6.0%
5.6%

I do not understandthe manners and the Japanese
職場での日本語やマナーが分からない
language used at work

5.1%
4.7%
7.1%
4.4%

10%

20%

17.0%

The benefit it provides is insufficient

14.3%

There is nowhere I can consult about how to use
the system with someone in my native language

13.6%

Since I have come from abroad, my paid-in contribution
period is short, so I can't receive enough money

12.7%

Long-term careinsurance system（ｎ=6,369）

Consultation
issues10.4%
6.9%（n=7,982）

2.3%

0%

10%

20%

The economic burden of the system is too highThe economic burden of the system is too high(due to the high insurance fee)

15.6%

I don't know who to consult about how to
use the system
There is nowhere I can consult about how to use thesystem with someone in my native language

15.0%

My 危険な仕事が多い
work is dangerous

My company will not enroll me in social insurance
社会保険（年金、健康保険）に加入させてもらえない(pension, health insurance))

1.9%
1.6%

I can't use the system because others are already

Other
その他

2.5%
2.9%

Other

The system does not provide the services I want

waiting for their turn to use it

40%

50%

Consultation issues

12.1%

The economic burden of the system is too highThe benefit it provides is insufficient(due to the high service usage fee)

1.9%
2.6%

30%

42.1%

I don't understand the system in detail

FY2021 Survey
令和３年度調査

50%

19.5%

Other

（ｎ=1,231）

40%

42.9%

Since I didn't know about the system, my paid-in contribution
period is short, so I can't receive enough money

令和２年度調査
FY2020 Survey

30%

I don't understand the system in detail

The lump-sum withdrawal payment is too small

8.4%
7.5%

I do not get along wellwith others at my workplace
職場での人間関係がうまくいかない

0%

I don't know who to consult about
how to use the system

6.5%
7.7%

雇用形態が不安定である
Unstableform of employment

Pension system

The economic burden of the system is too high

12.5%
12.6%

I am treated less favorably than Japanese in terms of
採用、配属、昇進面で日本人と比べて不利に扱われ…
my form of employment, assignment and promotion

My業務の内容が単純である・つまらない
work content is simple and boring

40%
34.0%
35.6%

Low salary
給料が低い

Living support for me and my family is limited
企業からの本人及び家族への生活面のサポートが限ら…

30%

8.5%
2.3%
1.5%
1.4%

（n=2,812）

6

Basic Survey on Foreign Residents in FY2021 - Main Results ⑥(Life stage and life cycle③) ■ The most common issue on receiving medical care at a hospital was "I did not know which hospital or clinic to go to" at 22.8%. Over 40% of “Student” gave this answer.
■ The most common problems cited when finding housing were "Rent and contract fees The rent and contract expenses were high " (19.2%), "I was rejected as a tenant due to mynationality, etc." (16.9%), and "I could not find a guarantor " (15.1%). In particular, among "Student" and those in "Engineer, Specialist in Humanities, International Services",these answers were all more than 10 points higher than the overall score.
■ As for the top responses given when asked about issues connected to the impact of the COVID-19 pandemic, many respondents (36.5%) cited "I can't go back to my homecountry (can't go abroad) due to the immigration restrictions" and "My work volume (income) or number of classes at school decreased or became zero" (34.0%).

Issues when receiving medical care at hospitals
Overall(n=7,982)

Student(n=848)Issues finding housing
Dependent(n=504)

Technical/Humanities/
International Services(n=1,150)
The rent and contract
The rent and contract
expenses were highexpenses were high(39.4%)(32.7%)Overall(n=7,982)

I could not explain my
I did not know which
I did not know which
symptoms accurately at[1] hospital or clinic to go to hospital or clinic to go to
the hospital or clinic(22.8%)(40.3%)(35.7%)
I could not explain my I could not explain my
I did not know which
symptoms accurately at symptoms accurately at[2]hospital or clinic to go to
the hospital or clinic
the hospital or clinic(33.1%)(21.8%)(29.1%)
I could not speak wellI could not speak well I could not speak well
[3] at the hospital or clinic at the hospital or clinic at the hospital or clinic
reception (16.1%)
reception (20.5%)
reception (26.6%)

[1]

[2]

[3]

Student(n=848)The rent andcontract expenses
were high (19.2%)
I was rejected as atenant due to mynationality, etc.
(16.9%)
I could not find aguarantor (15.1%)

I could not find aguarantor (32.5%)

I was rejected as atenant due to mynationality, etc. (32.3%)

I was rejected as atenant due to mynationality, etc.(32.1%)

I could not find aguarantor (29.8%)* Results that stood out for status of residentces* Items in red were at least 10 points higher than overall* Results that stood out for status of residences* Items in red were at least 10 points higher than overall

Issues during disasters and the impact of the COVID-19 pandemic
Disaster issues(n=7,982)

The impact of the COVID-19 pandemic
Getting information

Vaccination

Life

[1]

I did not know where to get reliable
information(12.2%)

I don’t not know where to get reliable
information(18.3%)

I can't read the website of theadministrative agency or thevaccination reservation website (4.5%)

I can't go back to my home country(can't go abroad) due to theimmigration restrictions(36.5%)[2]

I did not know the evacuation area (10.5%)

It takes time to get information(10.1%)

I can't speak with a staff member
when making a reservation (3.9%)

My work volume (income) or numberof classes at school decreased or
became zero (34.0%)

I can't read the vaccination guidedelivered to my home (3.8%)

My expenses increased (29.9%)

I could not understand evacuation information I don't understand information about COVID-19[3] such as weather warnings and advisories because and initiatives for preventing infection because
it was not issued in multiple languages (10.3%) it is not issued in multiple languages(10.0%)

7Basic Survey on Foreign Residents in FY2021 - Main Results ⑦ (Social participation, discrimination, other) ■ Regarding the current level of social participation, most respondents (39.9%) answered that they "I want to join such activities, but have not done so“. The most common
reason given, for over 60% of respondents, was " I don't know what kind of activities take place."■ Discrimination was most often encountered "When searching for a home" (20.6%), and the most common request in response to discrimination was “Increasing opportunities
for foreign and Japanese people to interact with each other" (47.6%).
■ The percentage of respondents citing loneliness "Frequently or always" was 6.7% (⇔ 4.5% in the "National Survey for Ascertaining People’s Loneliness and Social
Isolation(2021) (Cabinet Secretariat)" (sent to 20,000 individuals aged 16 or more nationwide)). When limited to those with " I can barely speak any Japanese“, the percentage
was more than twice as high, at 14.8%.
■ The most common wish for support was " Appropriate advice about where to consult " from 48.0% of respondents.
0%

Current level of social participation

10%

20%

30%

40%

I wantto join such activities, but have not done so
参加したいと思うが、参加したことがない

39.9%

Joining a neighborhood association
or residents' association
町内会・自治会への加入

Volunteer activities(interpretation, cleaning, etc.)
ボランティア活動（通訳、清掃等）
Working as a PTA board member and participating in
学校の保護者会（ＰＴＡ）役員・ＰＴＡ活動
PTA activities
Collaboratingin activities of an administrative agency(by行政機関の活動への協力（各種委員など）
becoming a member of various committees))

14.4%
1.7%
1.0%
2.3%

I don't want to participate
in such activities
参加したいと思わない
I want to join such activities,
but have not done so

40%

60%

29.5%

Frequentlyor always
しばしばある・常にある

10.0%

Other
その他

20%

（ｎ＝7,982） 6.7% 14.9%

15.6%

Joininga fire brigade
消防団への加入

Status of loneliness (How often do you feel lonely?)
0%

80%

22.7%

Sometimes
時々ある

Occasionally
たまにある

100%

26.1%

Hardlyever
ほとんどないNever
全くない

Reference: Results of the "National Survey for Ascertaining People’s Loneliness and Social Isolation(2021) (Cabinet Secretariat)"（n=7,982）

Frequentlyor always
しばしばある・常にある

Sometimes
時々ある

n

20%

28.9%

[1]

I don't know what kind of activities take place (65.6%)[2]

I'm worried about whether I can communicate with others in words(43.8%)[3]

My own schedule conflicts with those of community activities(36.2%)

Discrimination-related experiences・requests

0%

Loneliness(direct question)（11,867） 4.5
孤独感（直接質問）

14.5

たまにある
OccasionallyHardlyever
ほとんどない

40%

17.4

60%

決してない
Never

無回答
No
answer

80%

100%

38.9

23.7

0.9

* Note that this percentage includes "No answer" (0.9%)

Level of Japanese
proficiency (extract)
I can talk about variety of topics freely

Instances of discrimination
I can barely speak any Japanese
When searching for a home
At work

Frequently or always

Sometimes

Occasionally

When looking for work
When applying for a credit card
When opening a bank accountNothing in particular

Requests regarding discrimination and human rights
Requests regarding
discrimination andhuman rights[1]

Increasing opportunities for foreign and Japanese people to interact with each other (47.6%)[2]

Giving Japanese people in school accurate information about foreign people (44.6%)[3]

Improving the system for providing consultation to foreign residents when they experience
discrimination (35.4%)

Desired support* Top 5 responses
0%

10%

20%

30%

40%

50%

Appropriate advice about where to consult
Online consultation service(including a service using social
media account)
Carefully listening to what you are saying whileproviding consultation
One-stop service for consultation
Telephone consultation service(n=7,982)8