Q&A Service Agreement
Effective Date: January 18, 2019
Last updated: September 18, 2023

This Q&A Service Agreement (this “Agreement”) set forth the terms and conditions of the generaltechnical support service (the “Q&A Service”) on the use of FLIP ROSE® Program, FLIP TULIP®
Program and related programs (collectively, the “FLIP Programs”), of which license is provided
by the General Incorporated Association FLIP Consortium (the “FLIP Consortium”) to its Regular
Member, General Member, User Member and Overseas Member (collectively, the “Member”)
according to the type of the membership.

1. (Agreement）(1) The Q&A Service is available only for the Member who agrees to this Agreement. The Member
shall be deemed to agree to abide by this Agreement by using the Q&A Service.
(2) With respect to the “Membership Terms and Conditions” referred in this Agreement, theMember should refer to each Membership Terms and Conditions applied to the Member
according to the type of the Member

2. (Q&A Person)
The Member registers a person who acts as the contact point for the Q&A Service (the “Q&APerson”) on the Consent Form submitted at the time of admission or readmission to membershipor by other means.
(1) The Member can register one Q&A Person per corporate (or individual) by paying the Annual
Membership Dues set forth in the Membership Terms and Conditions according to the type ofthe Member.
(2) The Individual Member registers himself as the Q&A Person.
(3) The Corporate or Organization Member registers a person who belongs to that corporation ororganization as the Q&A Person.
(4) The Q&A Person can be added by submitting the Application Form for addition of the Q&A
Person downloadable from the FLIP Consortium website (https://www.flip.or.jp) and paying
the Annual Dues for Additional Person set forth in the Membership Terms and Conditions. Thereis no limitation on the number of additional Q&A Persons for the General Member and Regular
Member, however, the User Member and Overseas Member can add the Q&A Persons up tonine (9) per the FLIP Member Service set forth in the Membership Terms and Conditions.
(5) The Q&A Person shall register the e-mail address used by himself as the e-mail address ofthe Q&A Person. The e-mail address which is shared by more than one person cannot beregistered as the e-mail address of the Q&A Person.

1E-mailaddress shared by more than one person is NOT allowed.
（×）複数人が共有して使用するメールアドレスを窓口担当者として登録する

Q&A
Person
窓口担当者

E-mail 複数人が共有のメールアドレス
address shared by more than one person(6) The Corporate or Organization Member can change the Q&A Person for free at any time by(i) using the Change in Registration Form in the FLIP Consortium website or the website
designated for the Member according to the type of the membership (the “Member Website”)or (ii) notifying the change of registration by e-mail or other means to the FLIP Consortium.

3. (Term of Q&A Service)
The Member can use the Q&A Service during its membership. The right to use the Q&A Service
will be terminated upon the loss of membership set forth in the Member Terms and Conditions.

4. (Q&A Service)
The FLIP Consortium provides the Q&A Service to the Member as follows;(1) The Q&A Person can send the question related to general use of the FLIP Programs to theFLIP Consortium by using the Q&A Service Form in the “Member Website” or through e-mail.
The maximum number of questions is five per month per registered Q&A Person. The Q&APerson of the Corporate or Organization Member shall check and summarize the question
before sending it if the question is raised from other member of the corporation ororganization;(2) The FLIP Consortium will try to answer the question within fourteen (14) business days to
the registered e-mail address of the Q&A Person. However, the time required for the answer
may depend on the conditions;2

①send question to the Q&A Person①質問内容を窓口担当者に送付③Sendquestion③質問を送信

窓口担当者
Q&APerson

質問者

Questioner②質問内容を確認・取りまとめの上、②Check and summarize theアンサーサービス用のquestion and send it
ウェブフォームを送信する。

④回答をメールで送信④Answer by e-mailFLIPコンソーシアム
FLIP
Consortium
アンサーサービス担当
Q&A Service

窓口担当者
Q&APerson⑤Forward
the answer⑤質問者に回答を転送

質問者
Questionerto Questioner（*※Up to 5 questions per month per registered Q&A Person)(3) The version of the FLIP Programs provided to the Member depends on the type of themembership. The question should be generally related to the version of the FLIP Programs
provided to the Member;(4) The Member can select the language for the Q&A Service from English or Japanese (i) atadmission or readmission to the User Member or Overseas Member, or at change of the typeof the membership to User Member, (ii) when the Member purchases the Additional Set ofPrograms set forth in the Additional Set of Programs Terms and Conditions, or (iii)the User
Member, Overseas Member or the Member who purchased the Additional Set of Programs
registers the additional person for the Q&A Service. The Member cannot change the language
for the Q&A Service after selection in any cases.;(5) Any person other than the Q&A Person cannot directly send the question to the FLIP
Consortium;
Any person other than the Q&A Person can NOT send aquestion
to the FLIP Consortium（×）質問者が窓口担当者を通さず、アンサーサービス宛に直接質問を送信する

窓口担当者
Q&A
PersonFLIPコンソーシアム
FLIPConsortium
アンサーサービス担当
Q&A ServiceQuestioner
質問者(6）The Member shall provide all information (the type and version of the FLIP Programs, OS,
Network environment including information about the software other than the FLIP Programs
which are used when the problem has occurred) which is necessary for the FLIP Consortium
to answer the question. The Member agrees that the range of answer from the FLIP
Consortium may be limited if the Member does not provide the required information to theFLIP Consortium;
3(7) The question related to general usage of the FLIP Programs is allowed in the Q&A Service.
The question specific to the Member such as the validity of analysis model, confirmation ofanalysis data or suitability of analysis results is not accepted as described in “FLIP Consortium
Q&A Service: Procedures and Limitations”;（×）個別の解析に関する質問にはお答えできません。
The question
on specific analysis by the Member is NOT accepted

窓口担当者
Q&A
PersonFLIPコンソーシアム
FLIP
Consortium
Q&A Service
アンサーサービス担当(8) The FLIP Consortium will answer the question related to the problem which is evident to haveoccurred due to the FLIP Programs provided to the Member by the FLIP Consortium. TheMember shall agree that the question about the problem other than the one which is solely
originated from the FLIP Programs is not covered by the Q&A Service when the Member uses
the FLIP Programs with other company’s product or the FLIP Programs improved or enhanced;

Thequestion on the problem other than the problem which is（×)FLIPプログラムによって生じたことが明らかな問題以外の質問にはお答えできません。
evident
to have occurred due to FLIP programs is NOT allowed(FLIPコンソーシアム提供のプログラム以外のプログラムを組み合わせてご使用された際はご注意ください。)

Q&A
Person
窓口担当者+FLIPコンソーシアム
FLIPConsortium
アンサーサービス担当
Q&A Service(9) The FLIP Consortium does not warrant that the problem which has occurred in Member’s useof the FLIP Programs is solved by the Q&A Service. The Member shall agree that the problem
may not be solved by the answer from the FLIP Consortium; and(10) The Member shall agree that the questions raised from the Member may be posted on the“FAQ” on the FLIP Consortium homepage or the Member Website as the frequently asked
questions.

5. (Warranty and Limitation of Liability)(1) The Member confirms and agrees that the FLIP Consortium will not be liable for any direct,
4indirect, special, punitive, incidental or consequential damages, including, but not limited to,monetary or mental damages such as loss of profits, future business interruption andinformation destruction caused due to the Q&A Service or the use of information or answer
provided by the FLIP Consortium even if advised of the possibility of such damages.
(2) The FLIP Consortium will not be liable for any troubles during transmission or transportation
used for providing the Q&A Service (including incidents in connection with leakage of
information or non-arrival of the answer caused by the company other than the FLIPConsortium).
(3) The FLIP Consortium may stop or terminate the Q&A Service without prior notification to orprior permission by the Member if the FLIP Consortium cannot continue to provide the Q&A
Service due to unavoidable circumstances.

6. (Force Majeure)
The FLIP Consortium will not be liable for any inability or delay in providing the Q&A caused,direct or indirect, by natural disasters, order or deterrent of any governmental authority, war,
belligerency, labor dispute, strike (regardless of involvement by an employee of the FLIP
Consortium), mechanical failures, fire, accident or any causes beyond the reasonable control of
the FLIP Consortium. In such event, the Member will accept the request for cancellation orsuspension of this Agreement or the Q&A Service by the FLIP Consortium.

7.（Privacy Policy）
The FLIP Consortium shall handle the Member’s name, address, e-mail address, telephone
number and any personal information which can be used to identify the Member, with appropriate
and reasonable care in accordance with the Privacy Policy set force in the FLIP Consortium website.
The FLIP Consortium will not provide the Member’s personal information to any third party without
the consent of the Member except for the case of (10) of 4. (Q&A Service).

8. (Standard Time)
The date and time used and effective between the Member and the FLIP Consortium in connection
with this Agreement shall be Japan Standard Time.

9. (Revisions)(1) The FLIP Consortium may revise this Agreement when it is recognized that there is a change
in circumstances or other reasonable grounds with respect to this Agreement. In the event theMember breaches any terms of this Agreement, a part of the Q&A Service may be subject tochange, restriction or discontinuation as one of the measures necessary for preventing suchbreaches. When The FLIP consortium intends to revise this Agreement, the intention of5revisions will be notified to the Member by E-mail or written documents and announced to thepublic through the Internet or other reasonable methods.
(2) The revisions in the preceding item shall be effective on the day when a reasonable period ofa month or longer has elapsed, the period of which will be specified in the prior notificationand publication.

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