Microsoft Contracts Explained:
Volume Licensing for Enterprises
November 2019

Overview
The following chart gives an overview of the standard documents Microsoft uses for Enterprise
Volume Licensing.

Below you can find an explanation of all contracts contained in the chart. To learn more about
Microsoft’s Volume Licensing for enterprises, you can also visit our Enterprise Agreement Program
Guide.

1. Microsoft Business and Services Agreement
The Microsoft Business and Services Agreement (the “MBSA”) is a Master Services Agreement
used by Microsoft for Volume Licensing Agreements. It contains general contract terms (e.g.
confidentiality, warranties, liability, term and termination etc.) to regulate the contractual
relationship between the parties. The Microsoft Business and Services Agreement is entered
between Microsoft and the Customer.

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2. Enterprise Agreement
The Enterprise Agreement (the “EA”) is concluded between Microsoft and the Customer. Itcontains the licensing terms that regulate the rights and obligations of the Customer with regard
to all on-premises software and (cloud) online services licensing and updates provided byMicrosoft. The Enterprise Agreement enables other companies within Customer’s organization
which commit to the Enterprise Agreement by entering into an enrollment with Microsoft(“Committed Customers”) to use Microsoft’s products and services based on the provisions in theMicrosoft Business and Services Agreement and the Enterprise Agreement.

3. Enterprise Enrollment
The Enterprise Enrollment (the “EA-Enrollment”) is concluded between Microsoft and theCommitted Customer or an Affiliate. It enables the Committed Customer or the Affiliate to getlicenses for both on-premise products and online services. The Committed Customer or theAffiliate can maintain a mix of such on-premise and online services products and is able to movefrom on-premise licensing to an equivalent online service (e.g., Microsoft 365).

4. Server and Cloud Enrollment
The Server and Cloud Enrollment (the “SCE”) is concluded between Microsoft and the CommittedCustomer or an Affiliate. The SCE allows the Committed Customer or the Affiliate to standardize
broadly on one or more key server(s) and cloud technologies from Microsoft. It is the standard
solution for using Microsoft Azure within the organization.

5. Subscription Enrollment
Based on the Enterprise Subscription Agreement, the Subscription Enrollment enables theCommitted Customer or an Affiliate to subscribe to, rather than purchase, Microsoft products.
This provides similar usage advantages as the other enrollments. However, in contrast to theEnterprise Enrollment and the Server and Cloud Enrollment in which the Committed Customer oran Affiliate retains perpetual use rights for the purchased licenses, the right to run and access toMicrosoft’s software is generally valid only as long as the subscription is maintained.

6. Product Terms
The Product Terms (the “PT”) contain the terms and conditions for the software licenses for
products and online services available through Microsoft Volume Licensing programs. They are
published on the Microsoft Licensing Terms and are updated monthly.

7. Online Service Terms
The Online Service Terms (the “OST”) contain the additional terms and conditions that apply tothe use of online services. They are published on the Microsoft Licensing Terms and are updatedmonthly.
© 2019 Microsoft Corporation. All rights reserved.

8. Service Level Agreement
The Service Level Agreement (the “SLA”) specifies the minimum service level with regard toavailability and connectivity of Microsoft’s online services. They are published on the Microsoft
Licensing Terms.

© 2019 Microsoft Corporation. All rights reserved.