ProProctor™
User Guide

Version 6.5
REVISED: October 2024

User Guide

Available in the following languages
Français
Le guide utilisateur est disponible en française en cliquant sur ce lien.

Español
La Guía del Usuario de ProProctor está disponible en Español haciendo clic en este enlace.

简体中文点击此处获取《ProProctor用户手册》简体中文版

繁體中文點擊此處獲取《ProProctor用戶手冊》繁體中文版

Copyright 2023® All Rights Reserved

2

Table of Contents

Welcome to ProProctor™

5

The Essentials

6

Environmental Requirements

7

Testing Procedures

8

Prohibited Items and Examinee Conduct

9

System Requirements

10

Device10

Hardware11

Operating System

12

Before You Schedule Your Exam

13

Before Test Day

14

On Test Day

15

Check-in Process

16

Readiness

18

Environment and Candidate/Security Scans

19

During Your Test

20

Do’s

20

Dont’s21

Getting Help During Your Exam

22

Keep In Mind

23

Confidentiality of Exam Content and Systems

24

Help and Support

25

Proprietary Information Notice
The information and data contained herein are proprietary and shall not be duplicated, used, or disclosed.
Copyright 2023® All Rights Reserved3

Welcome to ProProctor™

Prometric’s ProProctor online
proctoring platform has two goals:
one is to bring you a reliable,
and valid way to test that is also
convenient, the other is to make yourtesting experience as stress free as
possible.

Copyright 2023® All Rights Reserved

ProProctor gives you greater
flexibility to choose where to test,when to test, and how to test. It is areliable, convenient – yet secure –testing experience.

ProProctor support tools, such as
this User Guide, show you how to
prepare for your test day so thatyou’ll be less nervous when the timecomes. We believe that the more
you know about what to expect inadvance, the more comfortable you
will feel testing remotely.

4The Essentials
Taking a remote exam can feel like a daunting task. This user guide will help you
alleviate stress by outlining what to expect and prepare you for specific procedures
and requirements on exam day. Please read all the information carefully and ensure
your device meets the technical specifications before you proceed to test.

Types of Remote Testing
There are two types of exams delivered through ProProctor

ProProctor AI
ProProctor AI is a fully automated remote testing solution without
live agents. Your test sponsor may refer to ProProctor AI as “Autoproctoring” or “Record and Review.” You will follow a series of screensand instructions to guide you through the auto check-in process. During
your exam, you will be monitored by AI only.
AI ONLY

Where you see this symbol in the User Guide, it denotes aprocedure or requirement only found in a ProProctor AI
exam.

Copyright 2023® All Rights Reserved

ProProctor LiveOn exam day, you will interact with live agents, who will guide you
through the check-in process and monitor you during the exam.

Where you see this symbol it denotes a procedure orLIVE ONLY
requirement only found in a ProProctor Live exam.

5

Environmental
Requirements

Regardless of the ProProctor version you will be using, your testing
space must meet the following requirements:✓ Your testing space must be indoors (walled), well lit, free frombackground noise and disruptions.
✓ No third party may be present in the room or enter the room for theduration of the exam.
✓ Your testing space and surrounding area must be free of pens,
paper, electronic devices, etc. No content that could potentiallyprovide an unfair advantage during your exam, including that posted
on walls or within your immediate area, should be present during
your exam.
✓ Two tissues are permitted in your testing space
If testing with ProProctor Live, you must allow theLIVE ONLY
Proctor to inspect your tissues prior to the start of 		the exam.
✓ Your test sponsor may also require additional items to be removed.
✓ Your testing space must be set up to eliminate distractions andprevent outside viewing. This may mean covering windows and nonfrosted glass doors.

Copyright 2023® All Rights Reserved

6While specific testing procedures may vary based on your exam,
here’s what to expect on exam day.

Testing Procedures✓ An original, valid (unexpired), government-issued photo
identification is required to take an exam. Validity and the numberof acceptable IDs is predetermined by your test sponsor. Check
your exam confirmation email for specific requirements.
✓ Be prepared to show your workstation and surrounding area.
✓ As part of the check-in process, you may be required to empty
and turn all pockets inside-out and raise shirt sleeves above yourwrists prior to every entry into the online test. If you are wearing
eyeglasses, you may be required to remove them for visualinspection to ensure they don’t contain a recording device. In
addition, large jewellery items must be removed.
✓ If you have long hair that covers your ears, you may be asked to pullyour hair back to ensure nothing is attached to your ear that could
provide an unfair advantage (such as a Bluetooth earpiece).
✓ Leaving the camera view while the exam is in progress is strictly
prohibited unless otherwise specified by the test sponsor.

Copyright 2023® All Rights Reserved

7

The following items are prohibited while taking your remote exam:

Prohibited Items andExaminee Conduct🚫 Unauthorized personal items may not be accessible while testing.
Such items include, but are not limited to outerwear, hats, food,drinks, purses, bags or briefcases, notebooks, watches, cell phones,
electronic devices, or wearable technology.
🚫 Eating, drinking, smoking, and chewing gum are prohibited during
the exam.
🚫 Written notes, published materials, and other testing aids arestrictly prohibited.
🚫 Light clothing items removed for comfort such as sweaters, suitjackets, scarves, etc., must be hung your chair, not placed in laps oron the workstation desktop. Outerwear such as heavy coats, parkas,
raincoats, etc., is not permitted in the immediate testing area.

Copyright 2023® All Rights Reserved

8System Requirements
DeviceCheck your device and hardware to ensure they meet the following system requirements. Where
appropriate, we will direct you to further information which can be found on our Knowledge Base.

Device Type

You must only use a laptop or desktop computer for your exam. Taking
your exam on a mobile phone or iPad/Android tablets is not possible.

Power Source

Please plug your device directly into a power source, unattached from adocking station.

Microsoft Surface or similar devices can be used only when configured inlaptop mode.

Internet Connection
Organization-owned device

If you are using a device owned by an organization, you must haveadministrator rights/privileges to be able to install and configure
ProProctor correctly.
Firewalls and/or other security settings on organization-owned
devices may restrict your ability to launch the ProProctor App. Get help
preparing your device on our Knowledge Base.

Copyright 2023® All Rights Reserved

5.0 Mbps or greater download speed
0.5 Mbps or greater upload speed
Please position your device where you can receive the strongest signal,a weak Wi-Fi connection may cause ProProctor to lose connection. For
the best experience, please use an Ethernet cable to connect directly tothe router. If you are sharing your internet connection with other people,
please ensure they are not streaming videos, music, or games, as thiscan have an adverse effect on your experience.

9

System Requirements
Hardware
Monitor

You can only use a single monitor foryour exam, please ensure you unplug any
additional monitors you have connected toyour device.

You must have a working microphone
connected to your device.

Copyright 2023® All Rights ReservedYou must have a working camera connected
to your device, external camera required if
using a desktop. The camera is used as partof the check-in process and during the exam.

If you are using a laptop, you are permitted
to connect a single external monitor,
however you must close the laptop. In thiscase you will NOT be able to use the laptop’s
integrated camera, keyboard or trackpad.

Microphone

Camera

Pro Tip
Close all applications on your device
that may be using your camera and/or microphone. This will help you avoid
camera connection errors in the ProProctor
application.

Speakers



You must have working speakers connected
to your device. Please ensure that thevolume is loud enough prior to your exam, as
you will be unable to adjust the volume once
you launch the ProProctor App.
Wired headphones and microphones may bepermitted to be used – verify first with yourtest sponsor before test day. In-ear/earbuds
and wireless headsets/headphones are notpermitted.

If you are using a desktop computer or alaptop with the screen closed, the camera
must be connected via USB.

10

System Requirements
Operating System
Supported✓ Windows 8.1 or higher.
✓ Mac OS High Sierra (10.13) or higher.

Not Supported⚠ Mac OS Ventura 13.0 to 13.2.1

Screen Resolution
The recommended screen resolution is1920 x 1080
Minimum resolution is1024 x 768

Screen Scaling

Operating systems do allow you to scale
items displayed on screen. Ensure that you
have your system scaling set to 100%. Moreinformation on scaling can be found on the
Knowledge Base.

⚠ Mac OS Sequoia 15.0
⚠ Chrome OS⚠ Linux based distributions⚠ Virtual machines

Copyright 2023® All Rights Reserved

11

Before You Schedule Your Exam
Check your System
It is important to know whether your device and network
connection are suitable for a remote exam.
Run a system check on the Candidate Portal to validate yourdevice meets ProProctor’s basic system requirements. If it
doesn’t pass, you may need to contact your test sponsor to
make other arrangements.

Please note
VPNs, firewalls, and anti-virus software can prevent you
from launching a ProProctor exam. Please ensure these
are all de-activated this Knowledge Base article on VPNs
provides further guidance on how to do this.

Copyright 2023® All Rights Reserved

12Before Test Day
After scheduling your test, you will receive a confirmation email outlining the details of your exam.
Your test sponsor may send you a separate communication to confirm if you’re testing with
ProProctor AI or ProProctor Live. Set aside time before test day to get your device ready for the dayof your exam. This is the best way you can prepare and avoid unnecessary stress on test day.

1

Download ProProctor
Download and install the latest version of the ProProctor application fromthe Candidate Portal.

Important Information
If the download is blocked by your computer’s firewall, the Knowledge
Base article on installation provides further information (Mac instructions
are found here). This also includes adding the software to your computer’s
whitelisted application list, on either Mac or Windows computer.
If you are taking the exam on an organization-owned/managed device,
ensure you have admin rights/privileges, as otherwise you might not beable to install the application.
If you are using a Mac computer, and the app is blocked from installing by
the operating system, you may need configure your system to allow it.

Copyright 2023® All Rights Reserved

2Conduct a System Check
ProProctor Live
Open the ProProctor app, enter your confirmation
number and your last name/surname.
Then select the “Check my System” button to
perform a system check. This system check will
make you familiar with what to expect during thecheck-in process on exam day.

ProProctor AI
For this type of remote exam, select the link for
the Candidate Portal that can be found in yourconfirmation email and run the system check foundon that site

13

On Test Day

2

Prepare Your Testing Space
Make sure you allow 15 minutes to prepare your testing space.
Please review again the environmental requirements earlier inthis document just to make sure you are properly prepared.

It’s the day of your test. Please read below for some last-minute tips to prepare
before you log in to your test.
When you are ready to test, you will go through the check-in process, below
details what to expect depending on the type of test you are taking.

1

Prepare Your Device

3✓ Have your valid government-issued photo ID ready.

✓ Don’t forget to disable any VPNs, add exception to firewalls
and add exclusions to anti-virus software. Please visit the
VPN article found on the Knowledge Base for guidance.

✓ Have your registration confirmation code ready.
✓ Consult with your test sponsor for any additional information
required on test day.

✓ Ensure you have closed all open applications and webbrowsers before launching ProProctor.

Important Information
If you’re using a Mac device and your test sponsor has enableddesktop recording, go to your OS Settings to allow ProProctor torecord your screen. For instructions, go to this Knowledge Base
article.

Copyright 2023® All Rights Reserved

Prepare Your Documentation

4

When You Are Ready to Test
When you are comfortably sitting at your workstation launch
ProProctor. Enter your confirmation number and your last
name/surname. to launch your exam. You will then begin the
check-in process.

14

On Test Day

Check-in Process
Our easy-to-follow, self-serve check-in process will guide you through the final
preparations before you complete the Readiness process. Close the doors of theroom you are working in, including doors to closets and visible bathrooms.

1

System Check
Before launching, ProProctor will require one last system checkto ensure that nothing has changed with your system that could
affect your exam experience

2

Image Capture
You will be asked to take a photo of yourself. There will be
guides on-screen to ensure you position your face correctly.
You will need to select the option to take the photo.
Pro Tip
Make sure you check that the image clearly shows your face, iswell lit and is not blurry, otherwise you will be prompted to retakethe photo.

Copyright 2023® All Rights Reserved

15

On Test Day

2

Prepare Your Testing Space
Make sure you allow 15 minutes to prepare your testing space.
Please review again the environmental requirements earlier inthis document just to make sure you are properly prepared.

It’s the day of your test. Please read below for some last-minute tips to prepare
before you log in to your test.
When you are ready to test, you will go through the check-in process, below
details what to expect depending on the type of test you are taking.

1

Prepare Your Device

3✓ Have your valid government-issued photo ID ready.

✓ Don’t forget to disable any VPNs, add exception to firewalls
and add exclusions to anti-virus software. Please visit the
VPN article found on the Knowledge Base for guidance.

✓ Have your registration confirmation code ready.
✓ Consult with your test sponsor for any additional information
required on test day.

✓ Ensure you have closed all open applications and webbrowsers before launching ProProctor.

Important Information
If you’re using a Mac device and your test sponsor has enableddesktop recording, go to your OS Settings to allow ProProctor torecord your screen. For instructions, go to this Knowledge Base
article.

Copyright 2023® All Rights Reserved

Prepare Your Documentation

4

When You Are Ready to Test
When you are comfortably sitting at your workstation launch
ProProctor. Enter your confirmation number and your last
name/surname. to launch your exam. You will then begin the
check-in process.

14

On Test Day

Check-in Process continued

3

ID Capture
Next, you will be asked to take a photo of your governmentissued photo ID. Again, ensure you position your ID using theguides on the screen then select the option to take the photo.
Pro Tip
Make sure you check that all text is readable. For specificidentification requirements, check your exam confirmation email.

4

ID Authentication
LIVE ONLY
manual check.

If there are any concerns around the images notmatching, a readiness agent will conduct a

The system will ask you to authenticate your ID
image and your image. If there is a mismatch you
maybe asked to retake both images. The number of retakes isdetermined by your test sponsor.
AI ONLY

Important Information
You will still be able to proceed to your exam if you are unable
to get a match.

Copyright 2023® All Rights Reserved

16On Test Day
Readiness

Next, you will complete the Readiness process.
Your test sponsor may require you to perform a scan of your testing space
and a security scan.
At this point, for a ProProctor Live exam, you will beconnected to a live agent via video chat. The agent will
confirm your email, address, and exam details. The agent will also takeyou through the testing space and security scans.
LIVE ONLY

For a ProProctor AI exam you will be guided by on-screen
instructions to assist you in completing the testing spaceand security scans. AI will be monitoring at this time. Please ensure thatyou have followed the environmental requirements as you may be asked
to complete a rescan.
AI ONLY

Copyright 2023® All Rights Reserved17On Test Day

Environment and Candidate/Security Scans
Environment Scan

Candidate/Security Scan

This will involve providing a 360 ̊view of your testing space. You will haveto lift your webcam or laptop and move it around, so ensure you can dothis easily.

Lastly, you will be required to do a scan of yourself. This
scan will include – but is not limited to – conducting
sleeve, pocket, glasses, and behind ear checks.
Additionally, you will be asked to turn all pockets insideout.

During the scan you will be required to show the room where you aretaking the test, your testing space, your desk and your chair, as well as
things like bookshelves, wall hangings and electronic devices.
This will be your last opportunity to put away all your personal items.
We recommended to have a large bedsheet or linen available if asked tocover any area of clutter.

Important Information
To expedite the check-in process, please remember toempty your pockets prior to the visual check.

Important Information
Do not have your laptop connected to a docking station anytime during
the setup of your exam. This can cause connectivity issues.

Copyright 2023® All Rights Reserved18During Your Test
Do’s

When making final preparations for your remote exam, make sure you pay
careful attention to the Do’s listed below.

Have a clear, orderly,
and well-lit room orworkspace.

Copyright 2023® All Rights Reserved

Sit in an upright position.



Test alone for the entire
exam.



Place your desktop /laptop on table or desk.

19

During Your Test
Dont’sWhen making final preparations for your remote exam, make sure you pay
careful attention to the Don’ts listed below.

Don’t sit orrecline in a bed
or couch withcomputer on
your lap.

Copyright 2023® All Rights ReservedDon’t have apoorly lit roomor workspace.

Don’t have a
cluttered or
crowded room orworkspace.

Don’t have aperson(s) orpet(s) present at
any time in yourtesting spaceDon’t use adual-monitor
configuration totake exam.

20

Getting Help During
Your ExamLIVE ONLY A Proctor will be monitoring you throughout the exam.
You will be able to communicate with them using thechat functionality found at the top of your screen. If you experience
technical issues, you may be directed to go.prometric.com/chat for
support.

There are no Proctors monitoring you and no chat
AI ONLY
support during your exam. If you experience technicalissues during a ProProctor AI exam, you will need to exit the
ProProctor application and visit go.prometric.com/chat for support.

Copyright 2023® All Rights Reserved

21Keep In Mind

🚫 Changing location while testing, turning off lighting or audio,
speaking to or receiving aid from other individuals is strictly
prohibited.
✓ Candidates are required to be professional, civil, and respectful at
all times while testing.
✓ All exams are continuously monitored by video and audio
recording.

LIVE ONLY The Agent is authorized to dismiss you from the test
session for a violation of any of the Testing Regulations,
including exhibiting abusive behavior towards the Remote Proctor. If
you are found to have violated any of the regulations during yourexam, the Remote Proctor is required to notify Prometric and your test
sponsor.
Any anomalies are tracked by the system during your
AI ONLY
exam, and a count is displayed near your webcam
video. Your exam session may be reviewed to ensure that no testing
regulations have been broken.
Please Note
Prometric, alone or in conjunction with your test sponsor, shall thentake any further action necessary to sanction your conduct, up to
and including invalidation of your test score and/or pursuit of civil or
criminal charges. You acknowledge that you have no right to privacy at
your current location during exam delivery and that you waive any andall claims asserting a right to privacy.
If you do not wish to be recorded (either by video or audio), please
notify the proctor immediately of your intent not to proceed with theexam.
Client/test sponsor practice policies shall supersede these regulations
if a conflict exists.

Copyright 2023® All Rights Reserved

22Confidentiality of
Exam Content andSystems

Copyright 2023® All Rights Reserved

The remote proctoring application, computer-based test delivery
system, tutorial, exam content, and survey are the published,confidential, and proprietary materials or intellectual property ofPrometric and/or your test sponsor.
Communicating, publishing, reproducing, or transmitting any partof an exam, in any form or by any means (e.g., verbal, electronic,
written, etc.) for any purpose is strictly prohibited. Any reproduction or
disclosure will result in immediate notification to your test sponsor andpotential filing of administrative, civil and/or criminal charges against
you and anyone directing or conspiring with you.

23

Testing Accommodations

Help and Support

If you require accommodations for any illness, learning or physicalchallenge, please contact Prometric Testing Accommodations at+1-800-789-9947, Option 3.

Technical Support
PLEASE NOTE: If you require technical support before or during yourexam, please click on the link: go.prometric.com/chat

Copyright 2023® All Rights Reserved

24