Progress on new BCP and
preparedness for flood season
April 17, 2019

Enhancement of crisis management(starting this April)

1. Strengthening stakeholder cooperation andoperational capabilities (day-to-day ＆ emergency)
2. Outline of new BCP

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1. Strengthening stakeholder cooperation andoperational capabilities (day-to-day & emergency)➢ KIX JCMG (Joint Crisis Management Group)⚫ Newly established at KIX to deal with all types of emergency situations⚫ Participated by 30 stakeholders both on and off airport⚫ Stakeholders sharing information on a daily basis and pulled together in an emergency=> Share information during emergency, accelerate cross-organizational
decision making, strengthen cooperation with stakeholders➢ New KOC（KIX Operation Center）⚫ Added passenger service, airport access and facility monitoring
operations and supervision to KOC on top of the functions
already put in place: security; disaster management; andairfield operations and maintenance in the restricted area
⚫ Closer inter-functional coordination and centralized informationcollection=> Enhance day-to-day operations (Emergency
responses and speedy recovery as an extension ofnormal duties)31. Strengthening stakeholder cooperation and operational capabilities(day-to-day & emergency)- KIX JCMG ⚫ Activate JCMG in an emergency that occurred at or near KIX⚫ Collect information, understand the big picture and share the information⚫ Coordinate with stakeholders to ensure safety of passengers and speedy recovery
Participated by 30 organizations inside and outside KIX (Officially launched in April 2019 after three study meetings)
JCMG
Case TypeDisasters
Typhoon,earthquake,tsunami, etc.

Gatheringorganization

30organizations

Gathering Criteria
GeneralManager

KAP CEO(*1, *2)

Deputy General
Manager-NKIAC President(*2)-Administrator of
KIX Office, CAB-Airport Crisis
Management
Administrator• If a typhoon, classified as “Very Strong” or more
severe, is projected to take the path that may
significantly affect KIX, have a prior discussion withparticipating organizations and decide, at least 24
hours earlier than when the typhoon is forecast to
be closest, whether to activate JCMG.
• In the event of an earthquake with a seismic
intensity of 5 or higher at KIX• When an Major Tsunami Warning or Tsunami
Warning is issued to Osaka Prefecture(*1）Acting order: (1) KAP CEO (2) KAP Chief Operating Officer (3) KAP Deputy Chief Operating Officer(*2) NKIAC President may be assigned to JCMG General Manager depending on situations4

1. Strengthening stakeholder cooperation and operational
capabilities (day-to-day & emergency)- KIX JCMG ■Participated by 30 organizations (on and off airport)[Public agencies (on airport): 9]
••
•
•
•

JCAB (KIX office)Airport Crisis
Management
Administrator
Coast Guard AirStationCustoms
Quarantine••••Local meteorologicalobservatory
PoliceSenshu-Minami Fire
Department
Immigration Bureau•••Kinki District Transport •Bureau•
Osaka Prefecture
Izumisano City
Sennan City

・KAP ・NKIAC ・AOC・JAL ・ANA ・Peach ・FedEx（*Airlines represented by each user group）

・Cargo operator[Transportation: 7][Public agencies (off airport): 6]•[Private sector: 8]

Kinki Regional
Development Bureau
Tajiri-cho•
••
•
•
•
•

JR WestNankai Electric Railway
NEXCO West
Taxi operators association
Limousine bus operators association
Nankai Bus
OM Kobe5

1. Strengthening stakeholder cooperation and operational capabilities(day-to-day & emergency)- New KOC structure ••Assign Landside and Airfield Leaders under Supervisor to supervise the entire KOC
Added passenger service, airport access and facility monitoring operations andsupervision functions to KOC on top of the functions already put in place (airfieldoperations, security and disaster control)

Supervisor
Landside Leader

Airfield Leader[Landside Multi-operation][Airfield Multi-operation]■ Response to passengers■ Security and safety inspections■ Disaster-prevention■ Facilities(building equipment, BHS, etc.)■ Access (road, railroad, bus, ship)■ Airfield operations■ Security in restricted areas■ Airport fire department■ Facilities(airfield lights, refueling, etc.)61. Strengthening stakeholder cooperation and operational capabilities(day-to-day & emergency)- Reorganization of Special Disaster Corps Reorganize airport firefighting organizations to respond quickly todisasters 24/7
● Management and operation of disaster response materials and equipment● Implementation of necessary education/training for disaster preparedness● Response in the event of a disaster in a neighboring area

[Special Disaster Corps]
Management andoperation of equipment

Disaster response

Education and training

72. Outline of new BCP(1) Overall picture✈ Developed KAP’s new BCP that covers all hazards(The previous BCP lays out plans for specific incidents/events)✈ Combined basic/functional plans with a function-specific plan to ensure
preparedness for all emergency situations

Related laws/regulations

New BCP

Emergency Response Basic Regulations(incl. centralized/expedited decision making during an emergency)

Crisis management plan
Basic Plan (Crisis management policy, structure, role)
Functional Plan (Details of each response/recovery function)(1) Airport operation center(2) Severe incident response(3) Irregular flight operations control(4) Customer evacuation/support(5) Customer support in aircraft accident(6) Resource management(7) Firefighting/rescue(8) Security(9) Crisis communication

Agreements, MOU, etc. with stakeholders

Plans to address
loss of functions
Access bridge closure, lossof electrical power, etc.

Manuals
Ex.: Natural disasters(quake, typhoon),
aircraft accident,hijacking, pandemic, etc.

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2. Outline of new BCP(2) Basic & Functional Plans[Key points]⚫ All hazard preparedness⚫ Pragmatic & effective (experience-/feedback-/data-based plan, clearly-defined structure & process)⚫ Focus put on cooperation & information sharing with stakeholders

Basic Plan
Rules for crisis
management
policy/structure/role••••PolicyStructure & headquarters
Role & responsibility
Incident level

Team (working with JCMG)
Available 24（Field operation team） hours, 365 days
BRONZE team
SILVER team（Crisis managementteam）

GOLD team（Management level）

Functional Plan

Objective & Role
Perform emergency responses mainly at the airport
operation center in cooperation with local sites

Formed during
emergency

Exercise tactical control over emergency situations
and make high-level decisions on responses (BRONZEteam support)

Formed during
severeemergency

Exercise strategic control over emergency situations(corporate management perspective)

Detailed rules on responses/recovery for each function(1) Airport operation center(2) Severe incident response(3) Irregular flight operations control (Coordination with CAB/ALs required)(4) Customer evacuation/support(5) Customer support in aircraft accident (Coordination with ALs required)(6) Resource management(7) Firefighting/rescue(8) Security(9) Crisis communication

92. Outline of new BCP(3) Function-specific plan
[Key points]⚫ Assume that essential functions are lost regardless of the causes⚫ Develop plans for emergency responses for customers and speedy recovery for each function lost⚫ Ensure effectiveness (Perform analysis based on experience/feedback/data)
Function
1•
Electrical power•

2

Communications

Power outage at each facility (T1 & T2, aviation
security facilities, drainage facilities, cargo
warehouse, etc.)
Power outage at all facilities above

Inoperable communications functions (phone,Internet, Free WiFi)

3

Water supply (tap) No water supply from outside of the airport island

4

Recycled water

All toilets are rendered unusable

Wastewater
treatment

Unable to treat wastewater

Airport accessAirport access bridge rendered unusable, roads andrailways are inoperable for more than 24 hours

5678Function

Scenario
101112

Basic facilities (2)Runway A or B is closed down, impact on
arrival/departure capacity

Basic facilities (3)Terminal building (2) Unable to use T1 or T2

Unable to use all PBBs

Baggage Handling
System (BHS)

Unable to use all BHSs

Aircraft fuel supply

Supply from fuel storage tank facility is suspended

15Cargo handlingfacilities

Unable to handle air cargo16Air traffic control

Inoperable ATC-related functions

Key systems

Suspension of all key systems (internal LAN,
security system, stand management system,
international flight check-in system, passenger
service information system, etc.)

Human resources

Cases where employees essential to thecontinuance of airport operations cannot report towork

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17

Use of both Runways A and B are suspended

18
9

Terminal building (1) Unable to use both T1 & T2

Passenger Boarding
Bridge (PBB)

13

Basic facilities (1)Inoperable airfield lighting

Scenario

10Enhancing crisis management preparedness
before flood season (by end-June 2019)

1. Facilities/infrastructure preparedness
2. Enhanced customer/partner assistance111. Facilities/infrastructure preparedness(1) Terminal building⚫ Installed barriers to prevent flooding of T1 basement⚫ Installed watertight doors to prevent water intrusion into
electric rooms⚫ Deployed large pump trucks

Watertight door=> Mitigate the riskof power outage in
PTB due to flood

Large water barrier
121. Facilities/infrastructure preparedness(2) Cargo area & drainage pump
⚫ Secured water seal sheets to prevent flooding to warehouses⚫ Secured temporary power generators to maintain drainage pump functions

Temporary generators

Water seal sheet#5 Pump#3 PumpSandbags#1 Pump13

2. Enhanced customer/partner assistance(1) Daily & emergency operations(2) Prioritization of customers(3) Emergency supplies(4) Information dissemination(5) Smooth evacuation to mainland

142. Enhanced customer/partner assistance(1) Daily & emergency operations
Establish Area Operation Center for each area to set in place a structurethat facilitates communications/cooperation with stakeholders both in
day-to-day and emergency operations[Location] T1, Level 2

T1
Operation CenterT2*To be launched in phases from July 2019

[Function] Subcenter for providing assistanceto customers in the T1 area (Temporary foreign
mission booth to be set in an emergency)[Location] T2 Domestic

Operation Center[Function] Subcenter for providing assistanceto customers in the T2 area

Cargo Area

[Location] #5 int’l cargo bldg.

Operation Center[Function] Subcenter for supporting operatorsin the int’l cargo area15

2. Enhanced customer/partner assistance(2)-1 Prioritization of customersPolicy■ Exert utmost effort to provide an environment equivalent to normal daily situations during thefirst 24 hours after a disaster■ Provide an environment where customers can stay safely during the first 72 hours after adisaster■ Assumed number of stranded pax: 12,000*
Breakdown
・ Foreign pax: 7,400
・ Elderly: 300
・ Physically disabled: 5・ Infant: 100
・ Other Japanese pax: 4,200[Basis of assumed number]
1. Based on the passenger numbers of the previous fiscalyear during busy times (weekends, holidays, and NewYear holidays) factoring in recent growth rates
2. Departing/arriving flights are concentrated in 16 hours
from 7:00 to 23:00.
→ Average daily passengers divided by 16 hours
3. Dwell time is taken into account
4. The number of foreign passengers is estimated basedon statistic data, etc.

■ People counted as strandeda) Passengers, meeters/greetersb) Hotel guestsc) Airport staff (tenants, airlines, handlingcompanies, govt agencies, cargo operators,
transport operators, etc.)■ How to counta) Designated evacuation sites: Periodic counting(every 2-3 hours)b) Non-designated evacuation sites: Periodic
counting by patrol guards (every 2-3 hours)c) Hotel guests and airport staff:
Counts collected by the department in charge orKOC*Airport staff and hotel guests not included.

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2. Enhanced customer/partner assistance(2)-2 Prioritization of customers
Assumption

Evacuation guidance(in a massive quake)

The priority of passengers who need care as well as the secondary evacuation site
(candidate site) are determined in advance so that passenger guidance and services can beprovided smoothly in the event of an emergency
Primary evacuation(outdoor)

Secondary evacuation
Reception(indoor)

Secondary shelters

Reception at T1 Operation Center, L2, T1
Distribute the "Emergency Information Card" and divide customers into
groups according to their needs.

・ Select evacuation sites for each group
・ Provide foods and beverages

Primary shelter[Pax priority]

Receive “EmergencyInformation Card”
ab(Cards are distributedat the primary shelter)

Emergency
Information
Card1

Separate Japanese &Non-Japanese

The injured/disabled/
pregnant, those withintractable diseaseand poor health; andaccompanying
17families
Families with nursing
infants; and theelderly andaccompanying family(Collaboration withforeign missions)2

Distribution of sleeping
cbags and water

3

Unattended minor

4

Other passengers

Transfer to mainland[Secondary shelter priority]
1

Nikko Hotel/First Cabin's availablerooms

2 Nikko Hotel conference rooms
3 Aeroplaza rest area
4 Special waiting room, T1
5 Public and Dom gate areas, Level 2, T1
6 KIX lounge, other lounges
7 Level 4, T1
8 T2

2. Enhanced customer/partner assistance(3) Emergency supplies■ Store adequate and enhanced emergency supplies for up to 12,000 people
Item

Food

Number ofstockpiles

Remarks

108,000meals (*)• Quick cooking rice
• Canned bread• Biscuit

Drinkingwater

144,000bottles (*)

Sleepingbag

12,000units

500ml plastic bottle

Supplies forovernight stay
Emergency
blanketPortable
toilet10,000sheets

36,000units

Restore thebathrooms within
24 hours

Item

Number ofstockpiles

Powderedmilkfor childcare

180 boxes

Disposable
diaper

50 bags for
adults
75 bags for
infants/child
ren

Women’ssanitary
item

250 bags

Battery50 units

Dry batterytype charger

Remarks

Care for people ofall ages and sexes
who need support

Charging forcustomers'
smartphones
2,000 units(*) Provide normal meals, to the extent possible, during thefirst 24 hours after a disaster. Food/beverage supplies areprepared for 3 days. Some are halal certified.

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2. Enhanced customer/partner assistance(4) Information dissemination
Enhancedbroadcasting
equipment■ Integrated control of emergency broadcastingfrom KOC to each building■ Deployment of portable disaster speakers,
covering all areas, including outdoors

Portable emergency speakers■ Information dissemination using SNS and airport
websites

Enhancedmultilingualcustomersupport■ Additional emergency multi-language megaphonetranslator “Mega Speak” (2 -> 72 units)■ Enhanced system for customer communications inforeign languages in cooperation between guide andhandling staff

SNS and airport websites

Multilingual support throughstaff collaboration
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2. Enhanced customer/partner assistance(5) Smooth evacuation to mainland
Evacuation guidance flowPrimary evacuation(outdoor)

Secondary evacuation

No prospect of airport
operations restored soon

(indoor)&Transfer to mainland

Staying in the airport
deemed inappropriate

Evacuation to mainland[Evacuation to mainland]
1. Transfer each group by shuttle bus in order of priority
2. For groups that do not need assistance, hand out
numbered tickets for bus/ferry boarding
3. For on-foot guidance to the boarding yard, guide signs will
be installed at regular intervals or attendants will guide theguests (In case of a passenger feeling ill on the way, theattendants possess a communications tool)

Exercise of evacuation to mainland(March 5, 2019, Earthquake andTsunami Disaster Prevention Exercise)
Emergency Transportation Agreementwith bus1 and ferry2 operators to beconcluded*1: Kansai Airport Transportation Enterprise,Nankai Bus*2: OM Kobe

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