Private/Hybrid
Cloud – Data
Center Services
Managed Services — Large Accounts
A research report comparing provider strengths,
challenges and competitive differentiators
Customized report courtesy of:

QUADRANT REPORT—| —JUNE 2024 —| —U.K.

Table of Contents

Executive Summary3
Provider Positioning5
Introduction
Definition11
Scope of Report
12Provider Classifications
13Managed Services —14 – 20
Large Accounts
Who Should Read This Section 
Quadrant 
Definition & Eligibility Criteria
Observations
Provider Profile

15
16
17
18
20

AppendixMethodology & Team
Author & Editor Biographies
About Our Company & Research

24
25
27

Star of Excellence21
Customer Experience (CX) Insights

22© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 20242

t

Executive Summary

Report Author: Meenakshi Srivastava

Enterprises leverage hybrid cloud solutions
to expedite innovation and adapt to economic
unpredictability
The U.K.’s data centre industry is experiencing
a surge in demand, primarily driven byadvancements in AI and rapid technologicalinnovations. These advancements necessitate
upgrades to existing facilities to handle theincreased processing requirements. As a result,companies are expected to ramp up theirspending on hyperscale data centres by an
estimated 20 percent, signalling a substantial
investment trend in the sector.
Given its status as a global financial hub,London remains a focal point for investmentin the data centre industry. However, regions
like Manchester, Slough and Birmingham arealso emerging as key locations for data centre
investments. These regions’ attraction lies intheir strategic positioning and burgeoning
digital ecosystems, which make them conducive
for data centre infrastructure development.

Regulatory landscape and cybersecurity
initiatives: Despite the uncertainties stemmingfrom Brexit, the UK’s regulatory landscapeconcerning data protection remains robust.
Adequacy decisions for the EU General Data
Protection Regulation (GDPR) until June 2025
assure uninterrupted data flows between the
UK and EU member states, offering regulatory
clarity for businesses operating across borders.
In addition, cybersecurity has garneredsignificant attention from the UK government,with increased funding allocated to the National
Cyber Security Program. This initiative aims
to bolster the country’s digital resilience andsafeguard against cyber threats. Efforts to foster
collaboration within the startup community
to address critical cybersecurity challenges
underscore the government’s commitment toenhancing cybersecurity measures.
Strategic partnerships and automation
initiatives: In response to evolving market
dynamics, large service providers in the UK are
pursuing strategic acquisitions to enhance theircapabilities and streamline cloud migration
processes. With the acquisition of smaller cloudtransformation specialists, these providers© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

Providersincreasingly adopt
FinOps practices
to optimize costs
while maintaining
sustainability goals.
PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 20243

t

Executive Summary

aim to integrate their expertise into existing
platforms, thereby enhancing their service
offerings and providing end-to-end solutions toclients. Furthermore, automation technologies
such as AIOps and autonomous IT operations
are being increasingly adopted to optimize
operational efficiency and mitigate the impactof rising costs associated with inflation andlabour expenses.
Focus on edge computing and environmental,social and governance (ESG) initiatives:
The proliferation of Internet of Things (IoT)
devices and the rollout of 5G networks acrossthe UK have fuelled the demand for edge
computing infrastructure. This infrastructureis essential for processing data closer to thepoint of origin, enabling real-time insights andreducing latency. Additionally, ESG initiatives
have gained prominence within the data centre
industry, with service providers implementing
measures to reduce carbon emissions andmeet stringent environmental compliancestandards. These initiatives reflect a growing
commitment to sustainability and responsible
business practices.

Financial optimization amid economic
challenges: Despite economic uncertainties
caused by the COVID-19 pandemic andgeopolitical tensions, the UK’s IT market
continues to exhibit resilience and growth. The
demand for FinOps has surged as enterprises
seek to optimize cloud expenditure amid
financial constraints. The ongoing RussiaUkraine crisis has further underscored theimportance of efficient financial management
strategies, prompting service providers
to explore innovative approaches to cost
optimization and resource allocation. Amidthese challenges, the UK’s IT market remains
dynamic and poised for continued expansion,
driven by technological innovation and strategic
investments in infrastructure.

quarter, down 8 percent from the prior year
but up 9.5 percent sequentially from the fourth
quarter. Among those contracts were twomega deals (ACV of US $100 million or more).
The volume of smaller deals (under $30 million)
was down 10 percent year on year as economic
uncertainty weighed on discretionary spending.
With companies still focusing on cost reduction,
the ACV of restructured contracts climbed
12 percent. The region’s largest market, the UK,
generated $1.2 billion of managed services ACV,
its fifth consecutive quarter with ACV of morethan $1 billion, although it was down 4 percent
versus the prior year.

Rising energy costs, inflationand geopolitical instability haveadded complexity to financial
management and resource
allocation for service providers
in the UK. Service providers are
required to implement strategies
to optimize energy usage, enhance
efficiency and explore alternative
energy sources.

According to the ISG 1Q1 2024 ISG Index™,
Europe’s demand for IT and business services
in the first quarter increased for the first timein a year, powered by growth in the banking,financial services and insurance (BFSI) sector.
Managed services ACV in the first quarterrose 3 percent, to $3.9 billion. There were
277 managed services contracts signed in the© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

4

t

ExecutivePositioning
ProviderSummary

Provider Positioning

Page 1 of 6

Managed Services —Large Accounts

Managed Services —Midmarket

Managed Hosting

Colocation Services

Accenture / Accenture (Navisite)

LeaderNot InMarket Challenger

Not InAcora

Not InContender

Not InNot InANS Group

Not InNot InNot InContender

Ark Data Centres

Not InNot InNot InContender

AtlasEdge

Not InNot InNot InContender

Atos

LeaderContender

Product Challenger

Not InAxiansContender

Contender

Not InNot InBT

Product Challenger

Market Challenger

Market Challenger

Product Challenger

Capgemini

LeaderNot InNot InNot InCGIMarket Challenger

Not InNot InNot In© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 20245

tExecutivePositioning
ProviderSummary

Provider Positioning

Page 2 of 6

Managed Services —Large Accounts

Managed Services —Midmarket

Managed Hosting

Colocation Services

Claranet

Product Challenger

LeaderLeaderNot InCoforge

Not InContender

Not InNot InCognizant

Product Challenger

Not InNot InNot InColt (Lumen) / Colt DCS

Not InNot InProduct Challenger

Product Challenger

Computacenter

LeaderNot InNot InNot InCoreixNot InNot InNot InContender

Custodian Data Centres

Not InNot InNot InContenderCWCS

Not InNot InContender

Not InCyrusOneNot InNot InNot InProduct Challenger

Datum

Not InNot InNot InContender© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

6

t

ExecutivePositioning
ProviderSummary

Provider Positioning

Page 3 of 6

Managed Services —Large Accounts

Managed Services —Midmarket

Managed Hosting

Colocation Services

Digital Realty

Not InNot InNot InLeaderDXC Technology

LeaderNot InLeaderNot InEnsonoMarket Challenger

LeaderLeaderNot InEquinix

Not InNot InNot InLeaderEvoque (Cyxtera)

Not InNot InNot InProduct Challenger

Fujitsu

LeaderLeaderLeaderNot InGlobal Switch

Not InNot InNot InLeaderGTT

Not InContender

Contender

Not InHCLTechLeaderNot InNot InNot InHexaware

Rising Star

LeaderNot InNot In© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

7

tExecutivePositioning
ProviderSummary

Provider Positioning

Page 4 of 6

Managed Services —Large Accounts

Managed Services —Midmarket

Managed Hosting

Colocation Services

HYVE

Not InContender

Contender

Not InInfosys

LeaderNot InNot InNot In

Kao Data

Not InNot InNot InMarket Challenger

Kyndryl

LeaderNot InLeaderNot InLDeX GroupNot InNot InNot InContender

Logicalis

Product Challenger

Contender

Contender

Not InLTIMindtree

Product Challenger

LeaderNot InNot InMicrolandContender

Product Challenger

Not InNot InMphasisContender

Product Challenger

Not InNot InNTT DATA

Product Challenger

Product Challenger

Product Challenger

Not In© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 20248

t

ExecutivePositioning
ProviderSummary

Provider Positioning

Page 5 of 6

Managed Services —Large Accounts

Managed Services —Midmarket

Managed Hosting

Colocation Services

NTT GDC / NTT Global Data Centers

Not InNot InNot InLeaderplusserver

Not InNot InProduct Challenger

Not InPulsant

Not InNot InLeaderProduct Challenger

Rackspace Technology

Not InLeaderLeaderProduct Challenger

Redcentric

Not InNot InProduct Challenger

Leader

Sopra Steria

Product Challenger

Product Challenger

Product Challenger

Not InTCS

LeaderNot InNot InNot InTech Mahindra

Product Challenger

Rising Star

Not InNot InTelefonica Tech

Not InLeaderContender

Not InTelehouse

Not InNot InNot InLeader© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

9

t

ExecutivePositioning
ProviderSummary

Provider Positioning

Page 6 of 6

Managed Services —Large Accounts

Managed Services —Midmarket

Managed Hosting

Colocation Services

T-Systems

Not InLeaderLeaderNot InUnisysContender

LeaderProduct Challenger

Not InUST

Not InProduct Challenger

Contender

Not InVIRTUS

Not InNot InNot InMarket Challenger

Vodafone

Contender

Market Challenger

Not InNot In

Wipro

LeaderNot InNot InNot InZensar Technologies

Product Challenger

Product Challenger

Not InNot In© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

10

Introduction

Definition

This study
focuses on what
ISG perceives as
the most criticalaspects ofprivate/hybrid
cloud anddata center
outsourcing
services in 2024.

Managed Services — Large Accounts

Managed Services — Midmarket

Managed Hosting

Colocation Services

Simplified Illustration Source: ISG 2024

© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

This study assesses global and regional
providers offering data centre outsourcing,including the service providers ofmanaged hosting, colocation facilities andmanaged services.
Data centre outsourcing is the practice oftransferring the responsibility of managing
data centre assets to a third-party
provider. It encompasses orchestration,
provisioning, integrated monitoring, andmanaging infrastructure components,
including computing, storage, database andmiddleware. The data centre may be ownedby the enterprise client, service provider ora third-party colocation provider. A private
cloud is an extension of a client’s computing
environment that leverages investments in
virtual infrastructure and applications. A hybrid
cloud connects the existing on-premises
infrastructure services with a private cloud,a public cloud or multicloud arrangements.
An enterprise may also leverage colocationand hosting providers, and not necessarily own
a data centre, to have a hybrid cloud setup.

Enterprises with stringent security andgovernance requirements, large data volumes
and close integration of enterprise applications
and workflow needs may prefer an on-premises
or a private cloud environment and choose tohost in their own facility. Enterprises are also
increasingly opting for hybrid cloud setups as
they offer a high degree of control and leverage
the capabilities of public cloud platforms
without the need to offload all their data to athird-party data centre. ISG has also observed
enterprises demanding the implementationof ESG initiatives by infrastructure services
providers. The rapid increase in digitaltransformation engagements is accompanied
by a rise in energy demands, contributing
to climate changes, while government
regulations are mandating a faster transition tocarbon neutrality.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

11

Introduction

Scope of the Report

Provider Classifications

This ISG Provider Lens™ quadrant reportcovers the following five (spell out the numberof quadrants; do not use a digit) quadrants forservices/solutions: Managed Services — Large
Accounts, Managed Services — Midmarket,
Managed Hosting and Colocation Services

The provider position reﬂects the suitabilityof providers for a deﬁned market segment(quadrant). Without further additions, theposition always applies to all company sizes
classes and industries. In case the service
requirements from enterprise customers differ
and the spectrum of providers operating in
the local market is sufficiently wide, a further
differentiation of the providers by performanceis made according to the target group for
products and services. In doing so, ISG either
considers the industry requirements or thenumber of employees, as well as the corporate
structures of customers and positions providers
according to their focus area. As a result, ISG
differentiates them, if necessary, into two client
target groups that are deﬁned as follows:This ISG Provider Lens™ study offers
IT decision-makers:• Transparency on the strengths andweaknesses of relevant providers• A differentiated positioning of providers bysegments (quadrants)• Focus on the regional market
Our study serves as the basis for important
decision-making by covering providers’positioning, key relationships and go-to-market
considerations. ISG advisors and enterpriseclients also use information from these reports
to evaluate their existing vendor relationships
and potential engagements.

• Midmarket: Companies with 100 to 4,999

employees or revenues between$20 million
and $999 million with central headquarters
in the respective country, usually privately
owned.

© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

• Large Accounts: Multinational companies

with more than 5,000 employees or revenue
above $1 billion, with activities worldwide
and globally distributed decision-making
structures.

The ISG Provider Lens™ quadrants are
created using an evaluation matrix containing
four segments (Leader, Product & Market
Challenger and Contender), and the providers
are positioned accordingly. Each ISG Provider
Lens™ quadrant may include a service
provider(s) which ISG believes has strong
potential to move into the Leader quadrant.
This type of provider can be classiﬁed as a
Rising Star.

• Number of providers in each quadrant:

ISG rates and positions the most relevant
providers according to the scope of thereport for each quadrant and limits the
maximum of providers per quadrant to 25(exceptionsare possible).

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

12

Introduction

Provider Classifications: Quadrant Key

Product Challengers offer a product andservice portfolio that reflect excellent service
and technology stacks. These providers andvendors deliver an unmatched broad and deep
range of capabilities. They show evidence ofinvesting to enhance their market presence
and competitive strengths.

Leaders have a comprehensive product andservice offering, a strong market presence andestablished competitive position. The productportfolios and competitive strategies of Leaders
are strongly positioned to win business in themarkets covered by the study. The Leaders also
represent innovative strength and competitive
stability.

Contenders offer services and products
meeting the evaluation criteria that qualifies
them to be included in the IPL quadrant. These
promising service providers or vendors show
evidence of rapidly investing in products/
services and a follow sensible market approachwith a goal of becoming a Product or Market
Challenger within 12 to 18 months.

Market Challengers have a strong presencein the market and offer a significant edge
over other vendors and providers basedon competitive strength. Often, Market
Challengers are the established and well-known
vendors in the regions or vertical markets
covered in the study.

© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

Rising Stars have promising
portfolios or the market experience
to become a Leader, including therequired roadmap and adequate
focus on key market trends
and customer requirements.
Rising Stars also have excellent
management and understandingof the local market in the studied
region. These vendors andservice providers give evidence ofsignificant progress toward theirgoals in the last 12 months. ISG
expects Rising Stars to reach theLeader quadrant within the next 12
to 24 months if they continue theirdelivery of above-average market
impact and strength of innovation.

Not in means the service provider
or vendor was not included in thisquadrant. Among the possible
reasons for this designation:
ISG could not obtain enoughinformation to position thecompany; the company does
not provide the relevant service
or solution as defined for eachquadrant of a study; or the company
did not meet the eligibility criteria
for the study quadrant. Omission
from the quadrant does not imply
that the service provider or vendor
does not offer or plan to offer thisservice or solution.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

13

avv

Managed Services — Large Accounts

Managed Services — Large Accounts

Who Should Read This Section
This report is relevant to large enterprises
across all industries in the UK for evaluating
private/hybrid cloud data centre managed
service providers.
In this quadrant, ISG defines the current market
positioning of managed service providers forlarge accounts in the UK and how they address
the key challenges large enterprises face with
their hybrid cloud model.
Cloud adoption has recently been on the
uptake among large enterprises in theUK, driven by a combination of economic
benefits, environmental considerations,infrastructure modernization efforts, and theneed for global expansion and collaboration.
However, enterprises in the UK are now looking
beyond public cloud providers and seeking
cloud computing services from private andhybrid cloud providers who can offer robust
security and ensure compliance with relevant
regulations. This trend is also a result of
the UK’s robust regulatory standards, whichprioritize data protection. Private and hybrid

clouds offer more security and flexibility
than the public cloud, ensuring enterprises’
mission-critical workloads are up and safe.
Advancements in AI, ML and other rapid
technological innovations add to the growing
demand for cloud services in the UK.
Enterprises also seek providers who can offer
GenAI services and cloud customization via
FinOps to achieve operational and financial
efficiencies. Service providers are upgrading
their existing infrastructures to support theincreasing processing requirements of thesemodern technologies. Clients leverage thesemodern infrastructures to boost operational
efficiencies through automation, self-healing
and analytics. Enterprise spending is expected
to continue, which also signals substantial
growth in providers’ investments.

© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

IT and infrastructure leaders should readthis report to analyze managed service
providers’ modernization and service
capabilities and the market advancementsthat impact hybrid cloud strategies.

Sourcing, procurement and vendor
management professionals should readthis report to better understand the current
landscape and partner ecosystem ofmanaged service providers in the UK.

Software development and technology
leaders should read this report tounderstand providers’ positioning,offerings and their impact on the ongoing
infrastructure transformation initiatives.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

15

Source: ISG RESEARCH

Private/Hybrid Cloud – Data Center Services
Managed Services — Large Accounts

U.K. 2024

H

Kyndryl

PORTFOLIO ATTRACTIVENESS

LTIMindtree

L

TCS
HexawareInfosys Capgemini
Tech Mahindra
HCLTech
Wipro
Claranet
Atos
CognizantComputacenter
NTT DATADXC Technology

Zensar Technologies

Product Challenger

Logicalis

Sopra SteriaBT

MphasisContender

Accenture

UnisysAxiansLeaderFujitsu
CGI

EnsonoMarket Challenger

In the UK’s managed
services, the integrationof cloud computing,
AI and cybersecurity
has revolutionized
operations, offering
enterprises sophisticatedtools and solutions
to enhance their IT
infrastructures.
Meenakshi Srivastava

Microland
Vodafone

L

COMPETITIVE STRENGTH© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

H

Rising StarPRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

16

Managed Services — Large Accounts

Definition
This quadrant assesses a provider’s ability tooffer ongoing management services for privateand hybrid clouds and traditional data centre
infrastructures and platforms to midmarket
and large enterprise clients. These services
include managing physical and virtual servers,
middleware, storage, databases and networking
components across various environments,
including client data centres, multicloudsettings, provider facilities or third-party
colocation centres.
Such providers typically offer transition
services, guiding clients to optimize their
existing IT landscapes. Common projects
include large-scale data centre consolidation,
virtualization, cloud enablement andconfiguration, and implementation of asoftware-defined data centre (SDDC). These
services may also include expanding existing
facilities, migrating workloads or creating new
private/hybrid clouds.

Managed services involve transferring
responsibilities to a service provider and aregoverned by SLAs with penalties for noncompliance. Key services include provisioning,real-time and predictive analysis, andmonitoring and managing operations of acustomer’s on-premises, private and hybrid
cloud environments. These activities aim to
maximize workload performance on the cloud,
reducing costs and ensuring compliance andsecurity. Providers are expected to adeptly
manage both traditional and cloud-native
application releases, encompassing continuous
integration and delivery processes. They mustalso leverage advanced AI and ML capabilities
to automate operational activities, predict
outages and offer actionable insights.

© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

Eligibility Criteria
1.

Offer services for privateand hybrid clouds and data
centre infrastructure (servers,
middleware, storage anddatabases) on their own without
depending on partners

2.

Provide services within a client’s
premises or remotely andpreferably through its sharedservice centres (under the remoteinfrastructure management(RIM) model)

3.

Demonstrate experiencein large transition projects
that include automation,
consolidation, virtualization andcontainerization of data centres
and cloud enablement

4.

Act as an extension of clients’ IT
organization and get involved increating blueprints, architecture
frameworks and management
processes at the client’s location

5.

Provide services for a centralized
orchestration/management ofhybrid IT infrastructure

6.

Showcase appropriate
certifications to ensure security
and compliance at the local level

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

17

Managed Services — Large Accounts

Observations
In the UK, service providers are adept atmeeting the intricate needs of large accounts,
especially those with international operations
requiring diverse compliance measures. Theseclients often seek comprehensive hybrid
cloud solutions, robust disaster recovery(DR) strategies and advanced cybersecurity
measures to ensure data residency complianceacross multiple jurisdictions.
Leading service providers in this quadrant
exhibit expertise in automation, possess
strong vendor partnerships and boast ample
resources to support global operations
effectively. They specialize in delivering turnkey
cloud transformation solutions, bolsteredby enhanced cybersecurity capabilities andtailored advisory services, catering toindustry-specific requirements.
Mainframe solutions offered by some service
providers confer an additional advantage,
particularly as enterprises navigate thetransition from legacy data centres to cloudenvironments. Efforts to consolidate data
centre infrastructure aim to mitigate energy

costs while supporting sustainability goals
through decarbonization programs and
ESG monitoring.
Despite challenges posed by inflation andrising energy costs, UK service providers arecommitted to meeting the evolving needs oftheir enterprise clientele. Renegotiation ofcontracts and increased automation, leveraging
technologies like AIOps, containerizationand SDN, aim to optimize operations andreduce costs per unit, ensuring continued
competitiveness in the market.

The Atos Bridge solutions specialize in
integrating and orchestrating services toensure the continuity of critical applications
and business processes for customers.

Capgemini prioritizes enhancing automationand standardization capabilities across its
portfolio to deliver a uniform experience anddrive cost efficiency.

From the 56 companies assessed for this study,
28 qualified for this quadrant, with 11 being
Leaders and 1 Rising Star.

Accenture’s recent acquisition of Navisite will
enhance and expand United Kingdom andIreland’s (UKI’s) infrastructure managed services
capabilities by incorporating approximately
100 practitioners.

© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

Computacenter has a significant business
managing its customers’ networks, data
centres, applications and cloud instances.
Security is an inherent feature across all these
services, embedded in its design standards,
implementation processes and day-to-day
management.

DXC Technology’s DXC Platform X offers its
customers best-in-class solutions tailoredto their evolving technology requirements,
enabling them to stay future-ready and deliver
desired business outcomes.

FujitsuFujitsu offers a managed service forcloud-native infrastructure, overseeing bothpublic and private cloud platforms along with
their respective workloads. This encompasses
traditional mutable IaaS as well as cloud-native
immutable PaaS and database infrastructure.

HCLTech offers extensive cloud-native
capabilities along with a robust suite ofautomation tools developed in-house. These
tools enhance its managed cloud services by
optimizing workloads and streamlining cloud
migration processes.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

18

Managed Services — Large Accounts

Infosys employs advanced AI solutions
across its operations, setting them apartfrom competitors and delivering exceptional
outcomes through its offering Infosys Topaz.

Since becoming independent in November
2021, Kyndryl has formed 28 strategic
partnerships with major hyperscalers such as
AWS, Google and Microsoft, which is playing apivotal role in driving innovation and delivering
exceptional customer results.

Sustained demand for services in the cloudand cost optimization domains has resulted in
substantial deal wins and a promising pipeline
for TCS. Cloud migration, transformation
and Gen AI present significant long-term
opportunities.

Wipro’s acquisitions have strengthened its
expertise, with 5,000 domain consultants
in BFSI and energy and utilities sectors
and 1,000 cybersecurity specialists.
Acquisition / divestiture playbooks anddiagnostic frameworks for assessment are
widely utilized across various verticals.

Hexaware (Rising Star) is broadening its
presence in the UK with a new facility in
Birmingham. This expansion follows theestablishment of a pilot facility in the city earlier
this year, with the aim of providing on-site
support to multiple customers.

© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

19

Managed Services — Large Accounts
LeaderComputacenter
Overview

Strengths

Computacenter is headquarteredin Hatfield, U.K. It has more than
20,000 employees across over 70 offices
in 23 countries. In FY23 the company
generated £6.9 billion in revenue,
with Technology Sourcing as its
largest segment. With approximately
12,000 managed services employees
and over 12,000 technical certifications,
Computacenter offers private andhybrid cloud solutions to large accounts
in the UK. Computacenter provides
private/hybrid cloud and data centre
services from its 11 offices in the UK.
It serves diverse industries, including
manufacturing, financial services,
consumer products, retail, energy andutilities and more.

Enhanced security measures:
Computacenter manages networks, data
centres, applications and cloud instanceswith embedded security measures alignedwith CIS level 1 standards. Its services
include patch management, vulnerability
management and additional security
services like key and secrets management.
Its professional services team supports
in-contract changes and provides strategic
advisory services, including security
assessments and network security offerings.
Strategic vendor partnerships andaccreditations: Computacenter maintains
top-tier partnerships with leading private
cloud vendors like VMware, Red Hat andDell, alongside a diverse portfolio of partners
including Nutanix and Splunk. With over

© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

“Computacenter ensures its managed services
continuously harness the power of new tools like AI
and adopt market-leading technologies to accelerate
service delivery and deliver seamless experiences
across the UK.”
Meenakshi Srivastava

200 vendor accreditations and numerous
partner awards, Computacenter delivers
best-of-breed hybrid- and multicloud
solutions, leveraging long-term partnerships
and strategic alignments to drive high-value
technology solutions for customers.
Service innovation and acceleration:
Computacenter possesses proactive service
portfolio management. It has significant
investments in leading technologies andframeworks like the Pragmatic Institute™
framework for real-world insights andactionable best practices and Triple
A ApproachSM for continuous service
improvement through a combination ofanalytics, automation and AI.

CautionA significant portion of Computacenter’s
services are offered under whitelabel solutions. Enhancing its AIOps
capabilities will be crucial for maintaining
competitiveness. Additionally, it is developing
a repository of automation blueprints,
which could enhance the efficiency of cloud
migration and transformation processes.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

20

Star of Excellence

A program, designed by ISG, to collect client feedback aboutproviders’ success in demonstrating the highest standards ofclient service excellence and customer centricity.

t

Customer Experience (CX) Insights

Source: ISG Star of Excellence™ research program, Insights till June 2024

Industry

Most satisfied

Most satisfied

Most satisfied

Least satisfied

Least satisfied

Least satisfied

Shared Services Operations

AfricaHealthcare

Most Important CX Pillar

outcomes
result contract wide range businessmanagement
service

Australia/New Zealand

23.2%

businesses

complicatedtimebenefit data driven
comemanaged services business models cloud based understand
good
found

effective communication

digital workplacecrucialbest

data security
risk management

listensolutions help

time consuming

service delivery

business process

biggest challengechanging needs

constantly

user experience

servicehigh levelhigh quality

team

data insights

face

tool

plan

lot
project management

missing

help

features well managed

complaints

multiple cloud

innovative solution

customer satisfaction

well definedgettinguse

problem
speed

improving account team work
helpedproduct
expertise answer

digital transformation company
evaluating© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

meet

quality

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

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easy

data management

Offshore

20.8%

business operations

focus

additional resourcesmanagement solution

56.0%

pace

organization

adapt

Onsiteunderstanding

spend

real time

Avg % ofWork Donelackartificial intelligence

loss

field

Service Delivery
ModelsNearshore

makecutting edge

CX Score: 100 most satisfied, 0 least satisfied
Total responses (N) = 467

working

digital technology

Highest CX: 96.8
Lowest CX: 60.6

cyber security

faced

77.7

challenge
provideoperation

challenging
met

Execution and Delivery

Public sector

AI

Human Resources

high standards

Industry Average CX Score

Regionservices provided

Based on the direct feedback of enterpriseclients, below are the key highlights:

Client Business Role

cloud services
difficulttechnology solution

In the ISG Star of Excellence™ research on
enterprise customer experience (CX), clients
have given feedback about their experience
with service providers for their Private/Hybrid
Cloud – Data Center Services.

Appendix

Methodology & TeamThe ISG Provider Lens 2024 – Private/Hybrid
Cloud – Data Center Services study analyses
the relevant software vendors/service providers
in the U.K. market, based on a multi-phased
research and analysis process, and positions
these providers based on the ISG Researchmethodology.

Information Services Group Inc. is solely
responsible for the content of this report.
Unless otherwise cited, all content, including
illustrations, research, conclusions, assertions
and positions contained in this report weredeveloped by, and are the sole property ofInformation Services Group Inc.

Study Sponsor:
Heiko Henkes

Consultant Advisor:Rakesh Parameshwara

The research and analysis presented in thisreport includes research from the ISG Provider
Lens program, ongoing ISG Research programs,interviews with ISG advisors, briefings withservices providers and analysis of publicly
available market information from multiple
sources. The data collected for this report
represents information that ISG believes tobe current as of May 2024 , for providers who
actively participated as well as for providers
who did not. ISG recognizes that many mergers
and acquisitions have taken place since thattime, but those changes are not reflected in thisreport.

Project Manager:
Manikanta Shankaran

All revenue references are in U.S. dollars ($US)
unless noted.

Lead Author:
Meenakshi Srivastava
Editors:
Kondappan S and John Burnell
Research Analyst:
Arpita Choudhury
Data Analysts:
Sachitha Kamath and Lakshmi Kavya Bandaru© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

The study was divided into thefollowing steps:

1. Definition of Private/Hybrid

Cloud – Data Center Services
market

2. Use of questionnaire-based

surveys of service providers/
vendor across all trend topics

3. Interactive discussions withservice providers/vendors on
capabilities & use cases

4. Leverage ISG’s internal databases& advisor knowledge & experience(wherever applicable)

5. Use of Star of Excellence
CX-Data

6. Detailed analysis & evaluation ofservices & service documentation
based on the facts & figures
received from providers & othersources.

7. Use of the following key
evaluation criteria:* Strategy & vision* Tech Innovation* Brand awareness andpresence in the market* Sales and partner landscape* Breadth and depth of
portfolio of services offered* CX and Recommendation

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

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Author & Editor Biographies

AuthorEnterprise Context and Overview Analyst

Meenakshi
Srivastava
First Name Last
Name

Arpita Choudhury

Lead
AnalystJob Title

Senior research Analyst

Meenakshi Srivastava has nearly eight
years of expertise and knowledge in IT
infrastructure and analysis and insight
generation. At ISG, Meenakshi is a lead
analyst for ISG Provider Lens™, leading
research activities and benchmarking
exercises on the regional adoption ofdigital infrastructure such as private andhybrid cloud. She holds a bachelor’s degreefrom Mumbai University in electronics

engineering and an MBA degree inmarketing from the Indian Institute ofManagement, Jammu (IIM Jammu).

Arpita is a Senior Research Analyst at
ISG. She is responsible for supporting andco-authoring Provider Lens™ studies on
on Public Cloud and Private Hybrid Cloud
Data Center Solutions and Services. Arpita
supports the Lead Analysts in the research
process on multiple regions and authors theglobal summary report, and focal points. She
also collaborates with the Lead Analysts inthe process of rating the providers and inbuilding insights around the market trends
and drivers.

and information and communication
technology. During this period, she has also
spent a significant time enabling technology
sales in pre-sales research teams. Arpita
is skilled in insights generation, market
sizing and forecasting, storyboarding,design thinking, financial analysis, go-tomarket strategies, competitive intelligence,and benchmarking. Her areas of interest
broadly are- technology, finance, andbusiness strategy.

Arpita comes with an experience of over
4.5 years in research. She has led andsupported ad-hoc research requests ininvestment banking, healthcare, energy,© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

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Author & Editor Biographies

Study Sponsor

IPL Product Owner

Heiko
HenkesFirst Name
Last NameJan Erik Aase

Managing
Job Title Director, ISG Provider Lens™

Partner and Global Head – ISG Provider Lens™

Heiko Henkes serves as Director andPrincipal Analyst at ISG, overseeing the
Global ISG Provider Lens™ (IPL) Program for
all IT Outsourcing (ITO) studies alongside
his pivotal role in the global IPL division asa strategic program manager and thought
leader for IPL lead analysts.

IT competencies, sustainable businessstrategies and change management in acloud-AI-driven business landscape. Henkes
is known for his contributions as a keynote
speaker on digital innovation, sharing
insights on using technology for businessgrowth and transformation.

Henkes heads Star of Excellence, ISG’s
global customer experience initiative,
steering program design and its integration
with IPL and ISG’s sourcing practice. His
expertise lies in guiding companies throughIT-based business model transformations,leveraging his deep understanding ofcontinuous transformation,© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

Mr. Aase brings extensive experiencein the implementation and research ofservice integration and management ofboth IT and business processes. With over
35 years of experience, he is highly skilled
at analyzing vendor governance trends andmethodologies, identifying inefficiencies incurrent processes, and advising the industry.
Jan Erik has experience on all four sidesof the sourcing and vendor governancelifecycle - as a client, an industry analyst,
a service provider and an advisor.

Now as a research director, principal analyst
and global head of ISG Provider Lens™,
he is very well positioned to assess andreport on the state of the industry and makerecommendations for both enterprises andservice provider clients.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

26

About Our Company & Research

The ISG Provider Lens™ Quadrant researchseries is the only service provider evaluationof its kind to combine empirical, data-driven
research and market analysis with thereal-world experience and observationsof ISG’s global advisory team. Enterprises
will find a wealth of detailed data andmarket analysis to help guide their selectionof appropriate sourcing partners, while
ISG advisors use the reports to validate
their own market knowledge and makerecommendations to ISG’s enterpriseclients. The research currently covers
providers offering their services acrossmultiple geographies globally.
For more information about
ISG Provider Lens™ research,please visit this webpage.

ISG Research™ provides subscription
research, advisory consulting andexecutive event services focusedon market trends and disruptive
technologies driving change in businesscomputing. ISG Research™ delivers
guidance that helps businesses
accelerate growth and create
more value.
ISG offers research specifically
about providers to state and local
governments (including counties, cities)
as well as higher education institutions.
Visit: Public Sector.
For more information about ISG
Research™ subscriptions, pleaseemail contact@isg-one.com,
call +1.203.454.3900, or visit
research.isg-one.com.

© 2024 INFORMATION SERVICES GROUP, INC. ALL RIGHTS RESERVED.

ISG (Information Services Group)(Nasdaq: III) is a leading global technology
research and advisory firm. A trusted
business partner to more than 900 clients,
including more than 75 of the world’s
top 100 enterprises, ISG is committed
to helping corporations, public sector
organizations, and service and technology
providers achieve operational excellence
and faster growth. The firm specializes indigital transformation services, including
AI and automation, cloud and data
analytics; sourcing advisory; managed
governance and risk services; network
carrier services; strategy and operations
design; change management; market
intelligence and technology research
and analysis.

Founded in 2006, and based in Stamford,
Conn., ISG employs 1,600 digital-readyprofessionals operating in more than 20
countries—a global team known for its
innovative thinking, market influence,
deep industry and technology expertise,
and world-class research and analyticalcapabilities based on the industry’s mostcomprehensive marketplace data.
For more information, visit isg-one.com.

PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES QUADRANT REPORTJUNE 2024

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JUNE, 2024
REPORT: PRIVATE/HYBRID CLOUD – DATA CENTER SERVICES© 2024 Information Services Group, Inc.
All Rights Reserved