Toyota Industries’ Value Creation Processeeds

We aim to contribute to our stakeholders by making the most of the core assets and strengths we have accumulated
to date in promoting our diverse businesses such as materials handling equipment, logistics solutions, vehicle, engine,car air-conditioning compressor, car electronics and textile machinery and by engaging in value creation.
Basic Philosophy[Respect for the Law]
Toyota Industries is determined to comply with the letter and spirit of the law, in Japan and overseas, and to be fair and transparent in all its dealings.
[Respect for Others]
Toyota Industries is respectful of the people, culture, and traditions of each region and country in which it operates. It also works to promote economic
growth and prosperity in those regions and countries.
[Respect for the Natural Environment]
Through its corporate activities, Toyota Industries works to contribute to regional living conditions and social prosperity and also strives to offer products
and services that are clean, safe, and of high quality.
[Respect for Customers]
Toyota Industries conducts intensive product research and forward-looking development activities to create new value for its customers.
[Respect for Employees]
Toyota Industries nurtures the inventiveness and other abilities of its employees. It seeks to create a climate of cooperation, so that employees and theCompany can realize their full potential.

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Prov ging synaleverValue Creation
Core Assets and Strengths
Human Resources• Diverse human resources comprised of more than60,000 employees• Human resources development that underpins
sustainable growth

Product Development & Manufacturing Capabilities• Product development capabilities that leverage theadvantages of engaging in diverse businesses• Manufacturing capabilities and production engineeringthat support high-quality and stable production• Know-how on in-house development of production
equipment that contributes to the differentiation ofproduct appeal

We encapsulated the spirit of founder
Sakichi Toyoda in the Toyoda
Precepts, which serve as Toyota
Industries’ corporate creed and uponwhich our Basic Philosophy is based.

Businesssegment

Main products
and services’nmers
otsucbyDevelopment

Production

Sales

After-SalesServicesProductdevelopment
leveraging synergies
among businesses

Highest-level
SEQCD* that keeps
evolving by sharing
best practices inmanufacturing

Accurately
identifying diverse
customer needs andreflecting them inproduct
development

Finely tuned
after-sales services
that take advantageof extensive networkand technologicalcapabilities

Others ¥60.3 billion
Textile Machinery ¥65.5 billion

Materials
Handling
Equipment

Materials
handling
equipment
For end-users

Logistics
solutions
Offering unique solutions by engaging in everything from development to production, sales and after-sales services¥595.0 billion

VehicleFor Toyota
Motor CorporationEngine

Global Network
Toyota Industries’
CSR Activities
Contribution asa corporate citizen• Production bases around the world• Solid supply chain built on mutual cooperation withbusiness partners• Extensive lift truck sales and service networks inrespective regions

Contribution in
non-business areas

Ethical responsibility /ComplianceFairness, transparency,
respect for human rights
and cultures, environmental
conservation

Economic responsibility(business responsibility)

Continuous provision ofproducts and services
that contribute to society

Foundation ofbusiness activities

FY2018Automobile

Automobile

Contributing to further improving competitiveness of Toyota cars by leveraging our strengths in manufacturing capabilities

Carair-conditioning
compressorNet Sales¥2,003.9billion

Contributing
to OurStakeholders

Materials Handling Equipment¥1,283.0 billion

For automakers
around the world

Car electronics
Corporate social
responsibility

Contributions throughbusiness activities

Financial Foundation• Sound financial foundation• High rating bestowed by rating agencies(fund procurement capability)

Providing key components of various products for automakers around the world by leveraging our technological capabilities

TextileMachinery

Textilemachinery

For end-users

Based on long-accumulated experiences, committing ourselves to cutting-edge technologies and quality to provide products
and services to customers around the world

Society (company’s raison d’etre)* S: Safety, E: Environment, Q: Quality, C: Cost, D: Delivery[Main Scope of CSR Activities]• Adhering to a quality first approach, we ensure monozukuri (manufacturing) that quickly responds to the diverse,
ever-changing needs of customers. (Relationship with Our Customers)• We encourage open procurement and seek co-existence and co-prosperity with our business partners (suppliers)
based on mutual trust. (Relationship with Our Business Partners)• We strive for timely and appropriate information disclosure while promoting good communications with shareholders
and investors. (Relationship with Our Shareholders and Investors)• We aim to create safe and secure workplaces where each and every associate can exercise their diverse potentials
and play active roles. (Relationship with Our Associates)• We fulfill our role as a good corporate citizen and actively undertake social contribution activities.
(Relationship with Our Local Communities)

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Toyota Industries Report 2018

Our ContinuousCommitment

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