News Release
November 10, 2021
To the press

Coca-Cola Bottlers Japan Inc.

Coca-Cola Bottlers Japan Business Services
Wins Gold in two categories
at SSON Impact Awards Asia 2021
Coca-Cola Bottlers Japan Inc. (Headquarters in Minato-ku, Tokyo; Representative Director &President Calin Dragan) is pleased to announce that its group company, Coca-Cola Bottlers Japan
Business Services (Headquarters in Minato-ku, Tokyo; Representative Director & President Rajeev
Mall; hereafter “CCBJBS), has won Gold Awards in the “Best Vendor Collaboration” and “BestShared Services Team” categories at the SSON Impact Awards Asia 2021 hosted by the Shared
Services & Outsourcing Network (hereafter SSON).
SSON Impact Awards is a globally recognized award program in the shared services andoutsourcing industry and annually honors shared services companies and their service delivery
teams in Europe, North America, Australia and Asia for their outstanding achievements.
SSON Impact Awards Asia 2021 consists of ten categories, and CCBJBS received Gold Awards in
two of them - “Best Vendor Collaboration” for the initiatives jointly worked on with vendors andsuccessfully improved the business performance of the shared services organization and “BestShared Services Team” for excellent teamwork that achieved the enhancement of bottom line of theentire group. In addition, CCBJBS won a Silver Award in the “Creative Talent ManagementImpact” category and Bronze Awards in the “Change Management Impact” and “ProcessImprovement & Value Creation Impact” categories.
CCBJBS’s key initiatives are detailed below:
・Best Vendor Collaboration
In 2019, CCBJBS launched the business process outsourcing (BPO) of the back-office operations,
including accounting, procurement, human resources, and other corporate departments’ tasks,
through collaboration with vendors. In the following year of 2020 in the wake of COVID-19
pandemic, we continuously strengthened the partnership with vendors and expanded the BPO
operations to part of the administrative tasks of commercial teams. To outsource businessprocesses of multiple departments across the company, we created standard operating procedures(SOP) of the processes between relevant teams and vendors and restructured the outsourcing tasks
by quantifying them through the FTE (Full-Time Equivalent) calculation. As a result, we were able
to identify business challenges and define the efficiency goals. This also allowed us not only toapply RPA (Robotic Process Automation) and other technical innovations but also to deliver morestable and efficient business processes. These productivity improvements are expected to bringabout an approximately 30% reduction of the total workload in all the outsourced processes over a
5-year contract period.

・ Best Shared Services TeamWe organized a Vending Business Transformation (VBT) team in efforts to provide efficient andstable services in line with the strategic policy of fundamentally transforming our vending
business. The VBT team is composed of diverse members from 16 different fields, includingcommercial, finance, procurement, governance, IT, etc. so that it can examine solutions from theviewpoints of respective fields. By actively analyzing root causes throughout the processes, theteam has delivered significant improvements in redesigning the governance structure of thecomplex cashless payment ecosystem (revenue structure), through excellent teamwork under thestrong leadership of the leader and each member fulfilling the roles of their respective professionsin achieving the goals.
The Coca-Cola Bottlers Japan Group will continue to work on its mission to “deliver happy
moments to everyone while creating value”, by further promoting to build a workplace in which
each one of its employees can exert their full capabilities and contribute to the productivity
improvements of the entire group.
※Please note that the information contained in news releases is current as of the date of release.
Certain information may have changed since the date of release.

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