Fee management policy
This policy is available:
1. In your pre-enrolment package (available from Administration/Student Support); or
2. From our website.
We are able to collect fees from students and provide or direct students to information clearly specifying:
1. Fees that must be paid to us
2. Payment terms and conditions including deposits and refunds
3. Learner’s rights as a consumer, including but not limited to any statutory cooling-off period, if one applies
4. Learner’s right to obtain a refund for services not provided by us in the event the:• arrangement is terminated early; or• we fail to provide the services.
Note: This fee management policy doesn’t apply to students paying fees through VET Student Loans.

COURSE FEE

Courses fees are published on our website.
IH Sydney will ensure that all fees it may request from a student or prospective student in invoices or via othermeans are made clear to students prior to their enrolment and/or prior to the student otherwise incurring
such fees.
That is, in accordance with the IH Sydney policies and procedures relating to student recruitment and writtenagreements, IH Sydney will ensure that all students are issued, prior to enrolment and prior to IH Sydney
requesting any payment of monies, with documentation that includes:a. all tuition fees that are due for the student’s requested enrolment
b. all non-tuition that are due for the students’ requested enrolment
c. any other fees currently in place at IH Sydney that may reasonably be expected to be connected to thestudent’s requested enrolment, including but not necessarily limited to administrative service fees,penalty and late payment fees, fees for resitting/resubmitting an exam or assessment, fees foreducational support
d. the terms and methods of payment, including any possible actions in the case that fees are not paid inaccordance with the student’s written agreement in terms of date, amount, or payment method.
e. advice that IH Sydney has the right to vary the fees it charges at any time and without warning, but thatno variance of fees will be made retrospective (i.e. students will only incur an increased or additional fee
for services additional to and/or offered and accepted after those included in his or her writtenagreement)
f. the due dates for and respective periods covered by any fees due for the student’s requested enrolment
g. the TPS conditions relating to payment of courses of more than 25 weeks, including that:i. IH Sydney does not require payment of more than 50% of tuition fees prior to the student
commencing the course
ii. the student/payee has the right to choose to make a payment of more than 50% of tuition fees prior
to the student commencing the course
h. appropriately detailed information describing the IH Sydney refund policy, including details of any nonrefundable amounts and the processes via which a student can pursue a refund and to whom any refund
due can be paid
Fee Management policy V3.2 May 2021
IH Sydney Training Services
RTO Code: 91109 CRICOS Code: 02623G

i.
j.

appropriately detailed information regarding what happens in the case of a Provider Default by IH Sydney
including with respect to refunds of any prepaid, unused fees
advice that the student is responsible for keeping a copy of all receipts of fees paid.

Other fees

Application fee
All courses attract an application fee of $200.00 per student. This fee is not refundable.
Change to CoE
Any approved changes to downgrade a course after commencement of the course or to change the course
date, a $50.00 administration fee per CoE (up to $200) will apply.
Any approved changes to upgrade a CoE to a higher qualification will incur a fee equal to the difference in thecourse fees.
Note: The application fee is not refundable
Change Campus
Students must pay $50 fee to change campus called ‘change of COE fee’ (applies for students with OR without
COE) and we apply the current price of the new campus
Change start date of course
Students must pay $50 fee to change start date called ‘change of COE fee’ (applies for students with OR
without COE)
If the new date is within one year of the original date, maintain the original offered price
1. If that price is lower, student pays lower price
2. If that price is higher, student pays higher price
Change of Course
Students must pay $100 fee to change course called ‘change of course fee’ (applies for students with ORwithout COE) for
1. VET to VET course, and
2. VET to ELICOS course
Always apply the current price of the new course
1. If that price is lower, student gets a lower price on new course
2. If that price is higher, student must pay higher price on new course
Late fee payment
It is the student’s responsibility to pay fees on time according to the payment plan agreed upon at time ofcourse enrolment and any late fee payments will incur a late fee payment as per agreement.
Should a student require an extension for their fee payments, they must apply in writing toAdministration/Student support, at least two weeks prior to fee being due.

Fee Management policy V3.2 May 2021
IH Sydney Training Services
RTO Code: 91109 CRICOS Code: 02623G

Note: Should the payment not be made at the agreed date, the overdue account will be sent to a debt
collection agency without any further notice. Matters which have been referred to the collection agency will
not be handled by the institute and will be treated separately from any further accounts.
Any costs incurred in the collection of fees are the responsibility of the student. IH Sydney will not pay thesefees.
A student with outstanding fees shall be suspended from undertaking any training and assessment services
until such times as the outstanding arrears have been brought up to date.
Re-enrolment
If enrolment is cancelled by student request or because of non-commencement and then the student decides
to re-enrol.
Student must pay $200 fee to re-enrol called ‘Enrolment fee’ (applies for students with OR without COE)
Always apply the current price of the new course
1. If that price is lower, student gets a lower price on new course
2. If that price is higher, student must pay higher price on new course
Recognition of Prior Learning (RPL)/ Current Competencies (RCC)
The fee’s associated with Recognition of Prior Learning are:
1. Application fee of $500.00 per application is charged, irrespective of the number of units applied for.
When we receive your completed RPL Kit and the application fee, we will assess your application and provide
you with a quote for the work to be completed.
At this time, you can continue the RPL application by paying the quoted fee or you may withdraw from theprocess.
The application fee is not refundable.
Assessment re-sit feeA re-sit fee of $100.00 will be charged if you:
1. Do not submit by the due date or
2. Miss an assessment for any reason that is not a Compassionate and Compelling Circumstance.
Replacement certificate or statement of attainment
In cases where a student has lost or misplaced their certificate or Statement of Attainment, a fee of $50.00 will
apply for a copy to be produced.

Cooling-off period

The decision to enrol in any training must be the right decision for your career aspirations and hopes for thefuture. To assist you in making the right decision, we allow the following cooling off periods:

Fee Management policy V3.2 May 2021
IH Sydney Training Services
RTO Code: 91109 CRICOS Code: 02623G

Full Fee Paying Domestic Studentten (10) day cooling off period immediately after the completion of the pre-course review.
International Student
2 day cooling off period immediately after the completion of the pre-course review.
At the end of your cooling off period, you will receive a notification of enrolment and a reminder of yourcancellation and fee obligations and the cost involved.

Cancellation

Cancellations made by you prior to your course commencement must be made in writing by you and isdeemed to take effect on receipt of your written notification.
A Cancellation Fee of $250.00 applies.
Refer to refund for detail on any refund applicable.
DeferralStudents must pay $350 deferral deposit after approval for their deferral is given (applies for students with orwithout COE)
This is not an admin fee, the $350 is put towards student’s next term’s tuition fees.

Withdrawing from a course

If you leave and/or abandon your course before the scheduled termination date and time, for whateverreason, no refund will be given and a $250 Admin fee applies to all refunds.

Transfer

Alternative commencement date
We reserve the right at our discretion to transfer a course to another date and venue and this action will in noway waive the terms and conditions stated herein.
In the event of us having to cancel a course, without offering any acceptable alternative, then you shall beentitled to a refund of unused tuition fees paid and no further liability shall be incurred by us.
Transfer to another provider
Where a learner seeks to transfer their enrolment to another provider, the learner shall not be entitled to arefund of any course fee’s paid.
The learner seeking to transfer to another provider must also ensure they have paid all outstanding alternate
assessment fee and late payment fee’s, prior to the release being granted.
No additional charge will be made to facilitate the transfer.
Postage
If a student requires the Certificate to be posted to them (anywhere in the world) by mail they must pay the$30 postage fee called ‘Certificate Postage’Fee Management policy V3.2 May 2021
IH Sydney Training Services
RTO Code: 91109 CRICOS Code: 02623G

Student Card
1. The first Student Card we issue is free.
2. If a student requests their certificate to be re-issued they must pay the reissue fee of $5.

Fee protection

Fee payments are protected by:
Full Fee Paying Domestic Student
We do not collect fees totalling more than $1,500.00 at any one time.
International Student
The Tuition Protection Service.
Where we are unable to provide services for which you have paid, you will:
1. Be placed into an equivalent course such that the new location is suitable to you; and you receive the fullservices for which you have prepaid at no additional cost; or
2. Be paid a refund of any prepaid fees for services yet to be delivered above the prepaid fee amount.
Note: IH Sydney Training Services maintains a separate bank account to keep pre-paid tuition fees separate
from day-to-day operating expense accounts. If a refund is payable before the student commences, therefund can be made in full and in a timely way without impact on the financial operations of the business orrecourse to the Tuition Protection Service.

RefundAll applications for a refund of monies paid to us are to be made to Administration/Student services on therefund application form. The refund application form is to be accompanied by any evidence you wish topresent to support your application.
Refund application forms are available from the administration team.
If the application for arefund is received:
More than 28 days (4 weeks)prior to the enrolment dateof the course.

Refundable amounts

Refund details

100% of the total course fee will
be refunded, less a $300 adminfee

The refund will be made once the payment is cleared
and within 28 days (or 4 weeks) of receiving aLess than 28 days (4 weeks)
before the enrolment date ofthe course.

80% of the total course fee will berefunded, less a $300 admin fee

The refund will be made once the payment is cleared
and within 28 days (or 4 weeks) of receiving aLess than 14 days (2 weeks)
before the original course
date.
After the coursecommencement dateIn the event IH Sydney isunable to offer the course or
the course is cancelled.

There is no refund of tuition or
any fees for cancellation

completed “Refund Application Form”.

completed “Refund Application Form”.
Not applicable

No refund providedNot applicable as the course has commenced.

Full refund of all unused course
fees will be reimbursed inaccordance with the provisions ofsections 27 and 29 of theEducation Services for Overseas
Students Act 2000.

The refund will be made once the payment is cleared
and within 28 days (or 4 weeks) of receiving acompleted “Refund Application Form”.

Fee Management policy V3.2 May 2021
IH Sydney Training Services
RTO Code: 91109 CRICOS Code: 02623G

If the Australian
government refuses astudent visa.

1. Onshore student.
2. Offshore student.

1. Unused Tuition fee/s will be refunded.
2. Full refund of all course fees.

*Note The refund will be made once the payment iscleared and within 28 days (or 4 weeks) of receiving
a completed “Refund Application Form” andcertified evidence of the rejected visa applicationfrom the Department of Home Affairs.
1. There will be no refund on enrolment fee, accommodation arrangement fee and airport pickup service fee, if notused
2. A refund will only be made back to the original payment account/card that the funds were received from as Cashrefunds will not be issued.

No refund

There is no refund of fees or any prepaid amount for:1. any poor and/or non – attendance
2. poor behaviour
3. you provided false or misleading information.
4. you failed to comply with the requirements of their visa by Dept. of Home Affairs (DHA).
5. you failed to comply with the conditions of the RTO; or
6. you have transferred to another provider.
Note: You will not be able to commence training until such times as the initial fee payment has been received
by us.

Payment of refund
Where a refund is granted, refunded monies will only be paid to the registered student.
Timeframe for refund
All applications for refund shall be determined within 10 working days.
Appeals
Students who are not satisfied with the outcome of the refund process may access our complaints and appeals
process.

No fee services

Any services provided by Student support are provided free of charge to the student accessing such services
and includes referrals to external services. Where possible such external services will be a not for profit orinternational student services specific organisation.
Any investigation into a complaint or appeal is also at no cost to the student.

Fee Management policy V3.2 May 2021
IH Sydney Training Services
RTO Code: 91109 CRICOS Code: 02623G

This document should be read in conjunction with:
1. Student handbook; and2. Enrolment terms and conditions.

Fee Management policy V3.2 May 2021
IH Sydney Training Services
RTO Code: 91109 CRICOS Code: 02623G