OpenText
Flexible Credits
Get the support you need, when you need it.

Flexible prepaid access to a

In today’s business environment, you can’t afford to be caught

catalog of support services

short-handed when deadlines are looming or business throws you

Supplement in-house IT
resources with short-term
assistance with special
projects, or to provide
extra support in the case of
unexpected events
Maximize the value of
your OpenText technology
investment

OpenText Flexible Credits
v1.0, Jul2023

a curveball. You need to act quickly and produce results.
With OpenText Flexible Credits in your back pocket, you can beagile and address demands in real time, to move your businesscritical projects forward at speed.
We know things come up: You may have a critical issue and needsomeone on-site in a hurry. Maybe you could use some advice on anupgrade, or guidance on how to better manage and enhance yourcurrent solution. We also know that getting purchase orders approved
for these services can take time—time you just do not have.

OpenText Flexible Credits

We’re here to make your life easier with OpenText Flexible Credits. Flexible Credits can be purchased up-front or at
any time during the life of your contract to provide you with a source of funding for the support services you need,when you need them. You can redeem your Flexible Credits anytime during the 12-month period from purchase fora variety of supplemental support services, including:

Extra support when the unexpected happens
We all do our best to prevent problems before they occur, but in business—as in life—there are no guarantees.
Store Flexible Credits away for unforeseen trouble so you can call in a Premium Support reinforcement at a
moment’s notice. Let us dial in remotely or come onsite, we’re here to help you make things right.

Help with special projects like upgrades and patch installations
Prepare for your next installation, upgrade, or migration with the help of Premium Support experts who support
these projects every day and are experienced with the unique challenges that come with them. Our experts willadvise you on best practices and then will be on-call in case anything comes up.

Expert advice to help you maximize your technology investment
Get the most out of your solution by learning how to optimize performance, maintain a healthy environment,
and leverage the maximum value from your product’s features and functionality. Let Premium Support perform a
supportability assessment of your software implementation and provide a report of recommended improvements.

Stay flexible on your path to successWith Flexible Credits, you have the option to choose from our catalog of support services or have us tailor a service
offering to meet your needs. Either way, you can expect just in time support that fits your business, and outstanding
talent that understands your needs.

Contact usContact us today to learn more about Flexible Credits.

About OpenText
OpenText enables the digital world, creating a better way for organizations to work with information, on-premises orin the cloud. For more information about OpenText (NASDAQ/TSX: OTEX), visit opentext.com.

www.opentext.com

Copyright © 2023 Open Text. All rights reserved. Trademarks owned by Open Text.

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