EPOSADMIN GUIDEEPOS Manager

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Content
1.Introduction
1.1

Product overview............................................................................................................................................................ 5

1.2

Attributes of EPOS Manager.....................................................................................................................................

1.3

Scope of the document............................................................................................................................................... 5

1.4

Intended audience of this document..................................................................................................................... 5

1.5

EPOS Manager Workflow............................................................................................................................................ 65

2. Getting started
2.1

Registration....................................................................................................................................................................... 7

2.1.1

Signing up.......................................................................................................................................................................... 7

2.1.2

Logging in.......................................................................................................................................................................... 7

2.1.3

Single Sign On (SSO)..................................................................................................................................................... 8

2.1.3.1

OpenID connect client in Azure Active Directory............................................................................................... 8

2.1.4

Forgot Password.............................................................................................................................................................. 11

2.2

Deployment of the EPOS Connect........................................................................................................................... 11

2.2.1

Retrieving client files for the first time.................................................................................................................... 11

2.2.2

Installing the client manually for the first time.................................................................................................... 122.2.3

Firewall Setup................................................................................................................................................................... 14

2.3

EPOS Manager Layout.................................................................................................................................................. 14

2.3.1

Login information........................................................................................................................................................... 14

2.3.1.1

Settings (General & Data privacy)............................................................................................................................ 14

2.3.1.2

Configuring Single Sign On (SSO)............................................................................................................................ 18

2.3.1.2.1 Add Single Sign On Domain....................................................................................................................................... 18
2.3.1.3

Administration.................................................................................................................................................................. 18

2.3.1.3.1 View Admins...................................................................................................................................................................... 18
2.3.1.3.2 Add/Edit Admin................................................................................................................................................................ 19
2.3.1.3.3 Transfer Ownership.......................................................................................................................................................... 19
2.3.1.4

Client config....................................................................................................................................................................... 20

2.3.1.5

Change Password............................................................................................................................................................. 20

2.3.1.6

Help....................................................................................................................................................................................... 20

2.3.1.7

About.................................................................................................................................................................................... 20

2.3.1.8

Logout.................................................................................................................................................................................. 20

2.3.2

Grid settings...................................................................................................................................................................... 21

2.3.2.1

Row count........................................................................................................................................................................... 21

2.3.2.2

Display sections................................................................................................................................................................ 21

2.3.2.3

Column display order..................................................................................................................................................... 21

2.3.3

Search................................................................................................................................................................................... 21

2.3.4

Information fields............................................................................................................................................................. 21

2.3.5

Page navigation................................................................................................................................................................ 22

2.3.6

Application menu............................................................................................................................................................. 22

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3. Dashboard
3.1

Active device....................................................................................................................................................................... 23

3.2

Firmware version............................................................................................................................................................... 23

3.3

Software version................................................................................................................................................................ 23

3.4

Call activity............................................................................................................................................................................ 23

3.5Your assets........................................................................................................................................................................... 24

3.5.1

Devices................................................................................................................................................................................... 24

3.5.2

Softphones........................................................................................................................................................................... 24

3.6

Deployments....................................................................................................................................................................... 24

4. Manage user
4.1

Users........................................................................................................................................................................................ 25

4.2

Manual group...................................................................................................................................................................... 26

4.3

Inactive users....................................................................................................................................................................... 27

4.4

AD group............................................................................................................................................................................... 27

4.5

Deleted users....................................................................................................................................................................... 28

5. Manage devices
5.1

All Devices............................................................................................................................................................................. 29

5.2

Devices in Use..................................................................................................................................................................... 31

5.3

Inactive Devices.................................................................................................................................................................. 31

5.4

Removed Devices............................................................................................................................................................... 32

6. Manage updates
6.1

Software updates............................................................................................................................................................... 34

6.2

Firmware updates.............................................................................................................................................................. 35

6.3

Deployment status............................................................................................................................................................ 35

6.4

Deployment details........................................................................................................................................................... 37

7. Configuration
7.1

Configuration Overview..................................................................................................................................................... 38

7.2

Device Configurations ....................................................................................................................................................... 39

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7.2.1

Duplicate configuration package................................................................................................................................. 39

7.2.2

Edit configuration package ........................................................................................................................................... 39

7.2.3

Deploying Configuration ............................................................................................................................................... 40

7.2.4

Deployment Status............................................................................................................................................................ 40

7.3

Software configuration.................................................................................................................................................... 40

8. Provision
8.1

Quick Connect Codes...................................................................................................................................................... 41

8.2

Create/Edit Quick Connect Code................................................................................................................................. 41

9. Meeting Rooms
9.1

Create Meeting Room...................................................................................................................................................... 42

9.2

View Meeting Room........................................................................................................................................................ 42

10. Reports
10.1

User......................................................................................................................................................................................... 43

10.1.1

User Overview..................................................................................................................................................................... 43

10.1.2

Client versions.................................................................................................................................................................... 43

10.1.3Monthly Overview............................................................................................................................................................. 44

10.2

Device.................................................................................................................................................................................... 44

10.2.1

Device Overview................................................................................................................................................................ 44

10.2.2Other devices...................................................................................................................................................................... 44

10.2.3

Device adoption................................................................................................................................................................. 44

10.2.4

Headsets per User............................................................................................................................................................. 45

10.2.5

Update Overview............................................................................................................................................................... 45

10.3

Call Activity.......................................................................................................................................................................... 45

10.3.1

Call Overview...................................................................................................................................................................... 45

10.3.2

Call Duration - Device...................................................................................................................................................... 46

10.3.3

Call Duration – Softphone............................................................................................................................................. 46

10.4

Softphone.........................................................................................................................................................................

47

10.4.1

Softphone Adoption.......................................................................................................................................................

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1. Introduction
1.1 Product overview
EPOS Manager is a cloud-based multi-tenant server application used for managing andsupporting EPOS devices in Enterprise environments.
Companies signing up for a tenant (company) account will gain access to an easy to manage
system, from where enrolled EPOS Connect clients (End-users) in the organization can be
managed.
A company IT administrator can easily track EPOS devices in the environment from any machine, pushconfigurations and quickly deploy software and firmware updates to a vast number of users.
EPOS Manager: Administering devices, end-users and associated client application.
EPOS Connect: End-user client application, providing local update service for connected devices.
1.2 Attributes of EPOS Manager
EPOS Manager enables a tenant administrator in an organization to:– Manage assets by providing full status overview– Locate devices and fetch device details from anywhere.
– Identify devices in the organization having an outdated version of firmware– Accomplish uniform attributes throughout the environment by deploying firmware/
software updates– Read and set settings on EPOS devices from anywhere.
– Identify underutilized devices to fully use the inventory, hence optimizing the benefitof the device investment.
1.3 Scope of the document
This document contains an overview of EPOS Manager features and how to perform tenant
administrative tasks using the EPOS Manager.
1.4 Intended audience of this document
This document is intended for the selected Tenant Administrator. The tenant administrator
will be able to manage deployed devices from EPOS.

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1.5 EPOS Manager Workflow
The following diagram shows the basic workflow of the EPOS Manager(used by Tenant Administrator) and EPOS Connect (used by end-users) applications.

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2. Getting started
2.1 Registration
If you have not yet applied for access to the EPOS Manager, this is done using the form
available on the EPOS webpage.
www.eposaudio.com/epos-manager
Fill in the form and submit it. After submission, a confirmation email will be sent to the applicant
with login steps.
2.1.1 Signing up
To sign up, following company information is required:– Company name– Tenant name– Admin first name– Admin surname– Admin contact number– Admin email address– Number of users– Country– Solution
Please read the license terms and conditions carefully. Select the “I agree” option next to
the terms and conditions to be able to sign up.
After submission, a confirmation email will be sent to the applicant with login steps.
2.1.2 Logging in
Post registration, you can log in by using your email address as the username and the desired
password. For connecting to EPOS Manager, following browsers are recommended:– Google Chrome– Microsoft Edge
– Mozilla Firefox.
For connecting to EPOS Manager from a Mac OS, Safari browser is recommended.
Log into EPOS Manager at:
https://enterprise.eposaudio.com

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2.1.3 Single Sign On (SSO)
EPOS Manager supports Single Sign On using Open ID Connect protocol. Once set up,EPOS Manager can beaccessed by selecting 'Login with Single Sign On' link from the login page.
To set up Single Sign On for your organization you need to create an openid connect client in yourorganization's identity provider (in most cases it is Azure Active Directory). Once the openid connect client iscreated, you will need the ClientID, secret, metadata url of the client to set up Single Sign On in EPOSManager. Kindly refer to section 2.3.1.2 Configuring Single Sign On (SSO)
Creating an OpenID connect client depends on the identity provider used by your organization and to create
this client you need the following redirect URI
https://eposmanagersso01.b2clogin.com/eposmanagersso01.onmicrosoft.com/oauth2/authresp

If your identity provider is Azure Active Directory then a guide to create an OpenID connect client is available
in section 2.1.3.1
2.1.3.1 OpenID connect client in Azure Active Directory
To create an OpenID connect client in Azure Active Directory kindly follow the following steps.
1. Navigate to Azure Active Directory in Azure portal (portal.azure.com)
2. Select App registrations

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3. Click on New registration

4. Provide a display name (any name) for the application, select the supported account types and provide
the following redirect URI : (https://eposmanagersso01.b2clogin.com/eposmanagersso01.onmicrosoft.com/oauth2/authresp)and click on register
Note: Redirect URI provided above cannot be navigated

5. In the registered application select Certificates & secrets and click on New Client
secret and provide a description and a expiry time and click on ok.

6. The newly created secret will be shown as below. The secret value should be copied and used as thesecret for SSO provisioning in EPOS Manager.

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7. In the overview tab of the created application, you can find the client ID which can be copied and usedas the ClientID for SSO provisioning in EPOS Manager.

8. Metadata URL can be formed using the ClientID retreived in previous step and the tenantID of the
Azure Active Directory
URL format : "https://login.microsoftonline.com//v2.0/.well-known/openid-configuration?appid=")a. ClientID – can be retrieved as described in the previous step and can be replaced as below

b. AAD-TenantID – can be retrieved by selecting the overview of the Azure Active directory and to be
replaced as below

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c. To verify that the Metadata URL is formed correctly it can be navigated and a json document will be
displayed as below

2.1.4 Forgot password
In case the login password has been forgotten, click “Forgot Password?” Type in the registeredemail address and select Submit. A response email with a URL link will be sent to theregistered email address. You can reset the password by following the URL provided in the
response email sent.
2.2 Deployment of the EPOS Connect
The end-user application “EPOS Connect” must be installed on end-user machinesrequired to be managed via the EPOS Manager.
A suitable system management software like (SCCM / Jamf Pro) is recommended
for deploying the client software.
Files that need to be deployed to end-user machines are:
– EPOS Connect installer(Available from the menu “Manage Updates”)– TenantConfiguration.dat file
– (This file is automatically downloaded as part of zip file but is manually available from thetenant admin menu\ClientConfig)
EPOS Connect supports the following variants:– EPOS Connect for Win– EPOS Connect for MAC– EPOS Connect for VDI and thin clients
Clients can use any of these variants based on the organizations infrastructure.
2.2.1 Retrieving client files for the first time.
Navigate to Manage Updates layout using “Manage Updates” menu. Go to the tab“Software Updates”.
Look for EPOS Connect. If you cannot see it in the list, use the Search option by typing EPOS Connect.
In this view, you have the possibility of downloading the latest EPOS Connect client to yourlocal machine by clicking the download icon.

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Once clicked, the download starts automatically or prompts you for options(depending on your browser settings). (Often to the Download folder)
Once downloaded, please create a folder where you unpack the downloaded file.
After unpacking the file, folder should now contain the following files for Windows:(version number can vary).
1. EPOSConnect_7.1.0.20448.exe
2. PackageInfo.xml
3. product details.txt
4. TenantConfiguration.dat
5. WebToolAgent.xml
6. WebToolAgentReleaseNote.tx
EPOS Connect for Win latest version supports msi installer and can also be downloaded
from the same view. It will contain the following files for Windows:
1. DSEASDK.msi
2. EPOSConnect_7.1.0.20448.msi
3. PackageInfo.xml
4. product details.txt
5. TenantConfiguration.dat
6. WebToolAgent.xml
7. WebToolAgentReleaseNote.txt
Both msi need to be installed on the machine. EPOS Connect msi needs to be installed for firmware updates
and device configuration. DSEA SDK msi needs to be installed for call control support. The sequence ofinstallation is EPOS Connect MSI followed by DSEA SDK MSI. The custom MSI parameter‘AUTOLAUNCH_ENABLED=0’ has to be set for the DSEA SDK MSI installation.
EPOS Connect for MAC installer can be downloaded following the same steps as for EPOS
Connect for Win.
2.2.2 Installing the client manually for the first time
From the installation folder where you placed the installation files and the TenantConfiguration.dat
file, run the exe/pkg file. (Administration rights to the machines are required.)
Follow the guide and complete installation.
Start the application by clicking the EPOS Connect shortcut on the desktop - or find it bytyping EPOS Connect in the search program under the Windows menu. On MAC you canstart the application by typing EPOS Connect in the AppFinder and launching it.
Please leave time for the product to initialize and negotiate with the cloud service.
Usually it takes a few minutes, but in a few cases it can take up to 5 minutes.
Log in to your web portal and click on the Manage User menu item. Your user automaticallygets added to the system after the negotiation has taken place.
Updating already installed clients:
When an update to EPOS Connect is released from EPOS, the application will be available
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in “Manage Updates.” (In tab: “Manage Update” menu in EPOS Manager)
you can deploy the update from “Software Update” under the “Manage Update” menu.
Deploying an update of the EPOS Connect client:
PC/MAC client:
When deploying an update to end-users via EPOS Manager, the end-users must haveadministrator rights for being able to update their installation.If end-users do not haveadministrator rights on their machine, the EPOS Connect application must be deployed to
end-users using a suitable system management deployment tool.
Mass Deployment
The ability to distribute software to a number of users or computers from a centralized
location has become a requirement for many administrators. The software is installed
without the administrator physically visiting each machine. An administrator can use systemmanagement software to control a user’s environment.
EPOS Connect installation support silent installation and uninstall.
Windows:
The command line arguments used for the silent installation of the EPOS Connect application installer is:
EPOSConnect_x.x.x.xxxxx.exe /S /v/qn
For silent uninstallation of the EPOS Connect, run command from the location of installer file:
EPOSConnect_x.x.x.xxxxx.exe -silent –uninstall
For silent uninstallation of SDK, run command in admin mode from the location of installer file:wmic product where name="DSEA SDK" call uninstall /nointeractive
Note: The silent installation does not trigger the application to start, so a restart of the PC
is required to start up application. If an administrator wishes to start the application
after silent installation he should launch the below exe after installation.
32 bit OS: C:\Program Files\EPOS\EPOS Connect\ECLaunch.exe
64 bit OS: C:\Program Files (x86)\EPOS\EPOS Connect\ECLaunch.exe
MAC:
The command line arguments used for silent installation of the EPOS Connect: installer -pkg
EPOSConnect.pkg -target /For silent removal of EPOS Connect Application it is recommend that you use the uninstall
script as part of EPOS Connect Application. Open the terminal and run the below command:/Library/Application Support/EPOS/EPOS Connect/uninstall.sh
Product Code (Windows Only)
The Product details.txt files contain the Product Code. This is used for detection validation.

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2.2.3 Firewall Setup
Open firewall port 443 over tcp outbound for the below endpoints:
For accessing application URL’s:
https://enterprise.eposaudio.com
https://uiapi.enterprise.eposaudio.com
https://api.enterprise.eposaudio.com
https://video.enterprise.eposaudio.com
For accessing static content(device image, description, software and firmware):https://update.eposstorage.com
For Logging:https://agentlog.table.core.windows.net/
2.3 EPOS Manager Layout
The layout of EPOS Manager is divided into sections as described below.
2.3.1 Login information
The login information will give the administrator access to settings, download the accountunique “TenantConfiguration.dat” file, change credentials and terminate the current session.
In the dropdown menu, select the option that corresponds to the required function to be
performed.
2.3.1.1 Settings
System settings are displayed here.
General settings:– “Time Zone Preference” – can be set according to relevant location.
– “Updates End Point address” – Server address to updates. Not configurable– “Partner” - choose the partner who will get access to your EPOS Manager tenant for
device management and data insights. Configurable.

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Client settings:
Name

Configurable

Description(Able to be changed by Tenant Admin)

Server address of EPOS Manager
Back End Point

API to which the EPOS Connect

Not Configurable

will be connecting toServer address of the Video API
Video End Point

microservice to which

Not Configurable

EPOS Connect for Video will beconnecting toTenant ID
Heart Beat

Update mode

Tenant specific system ID.

Not Configurable

Interval in Sec. for client polling
EPOS Manager for updates.

Not Configurable

Enable option for Update from

Configurable

file on clients. This is by default

Note: Not applicable fordisabled so end-user will not

EPOS Connect for VDI

have the option to select upgrade

and thin clients as Updatefrom file.

from File is not supported.

Enable option for Allow Downgradeof the firmware. This is by default
Allow Downgrade

disabled as EPOS always

Configurable

recommend to run on the latest
firmware version.
Please note that changes made in settings will be applicable for all users

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Advanced data privacy configurations
Collect Personal Data is selectedby default as EPOS always
Collect Personal

recommend to collect user

Data

records. Deselecting this option

Configurable

can cause hard delete of all theusers related to that tenant.
If IT admin switches to anonymize
with AD then admin can use AD
Anonymize with AD

groups to push the update andEPOS Connect will not send theConfigurable

user information to the EPOSManager.
If IT admin switches to anonymize
without AD then admin cannot
able to push the updates to AD
Anonymize withoutgroup. EPOS Connect shouldAD

never talk to AD and send the data

Configurable

back to the server. Also, in ‘Manage
User’ section ‘AD Group’ tab will behidden.
Note: Admin can customize what personal information can be collected with Anonymize with
AD and Anonymize without AD options.

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Collect Reports:
By default call statistics settings
is set to collect and agent should
consider the setting of call statistics
for sending data. If the IT admin
unchecks this option, delete all theCall Statistics

table data related to the callConfigurable

activity and stop generating theCall Activity Reports for that tenant. Also, ‘Call Activity’ related data
shown in ‘Dashboard’ section will
be displaying lock-icon.
By default softphone statistics
settings is set to collect and agent
should send the softphone list
to the server after receiving thechanges in the heartbeat. If the IT
Softphoneadmin unchecks this option, delete

Statistics

all softphone related informa-

Configurable

tion from the database and stop
generating the Softphone Reports
for that tenant. Also, ‘Softphone’statistics table will be hidden from‘Dashboard’ section.
Note: Not applicable for EPOS Connect for VDI and thin clients as reports feature is not supported
Custom message for EPOS Connect end users based on device support status:
Select default or custom message.
Not Support

If Admin selects custom option,

devices

he/she can enter the custom mes-

Configurable

sage up to 250 characters.
Select default or custom message.
Conditional

If Admin selects custom option,

Support devices

he/she can enter the custom message up to 250 characters.

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2.3.1.2 Configuring Single Sign On (SSO)
This is the main view of the ‘Single Sign On’ layout, showing all the provisioned domain(s) information.
The following details can be found in the view:– Domain Name
– Status– Type– Created On
Admin can delete a specific domain from the system using the delete icon button available in the grid ‘Action’column.
To add a new domain, click on ‘Add Single Sign On Domain’ button and fill in the required information.
2.3.1.2.1 Add Single Sign On Domain
Enter domain to setup Single Sign On
Note : Atleast one admin should be available in that domain for the tenant to proceed with provisioning thatdomainTo provision a domain the following information is required:– Type (OpenID Connect is supported in EPOS Manager)– ClientID (Id of the Open ID Connect client)
For Azure Active Directory refer to 2.1.3.1 point 7– Client Secret (Secret of the Open ID Connect client)
For Azure Active Directory refer to 2.1.3.1 point 6– Email Claim (Name of the Email claim eg: "email")– Metadata URL (OpenID connect discovery endpoint)
For Azure Active Directory refer to 2.1.3.1 point 8– Single Sign On Platform (Identity provider platform used in your organization - Azure Active Directory, Okta,
etc.)
Once the domain is successfully verified and enabled the domain can be used for Single Sign On.
2.3.1.3 Administration
EPOS Manager enables the possibility to create more admin users with different roles andprivileges to manage this application.
Note: Only the administrator created on signup can create more admin users.
2.3.1.3.1 View Admins
The tab ‘View Admins’ is in the main view of the ‘Manage Admin’ layout, showing all theadmins information.
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The following details can be found in the view:– Admin Name
– Role– Email ID– Contact– Country– Region– Created On– Created By
You can edit or permanently delete a specific admin from the database using the icon buttons
available in the grid ‘Action’ column.
To create a new admin, click ‘Add Admin’ button available in the ‘Manage Admin’ layout andfill in the required information.
2.3.1.3.2 Add/Edit Admin
To create new admin or update admin, following information is required:– Admin First Name
– Admin Last Name
– Admin Email ID– Admin Contact Number– Region– Country– Time Zone
– RoleAfter filling in all the required details, click on ‘Add’ button to submit the details. Once
details submitted successfully, E-mail(s) sent to newly created user to reset password.
'Admin Email ID' is not editable in Edit Admin.
Three different roles are supported:– Power User
(Provides full permissions for all the features except
no access to ‘Administration’ feature)– Internal User
(Provides read-only permission for all the features except
no access to ‘Administration’ feature)– Tenant Admin(Logged-In Tenant details will be displayed in View-Admin grid and Delete action will behidden for the same)
2.3.1.3.3 Transfer Ownership
To transfer the ownership to other admin, click on edit icon of admin to which you want to transfer theownership, then click on 'Transfer Ownership' button.

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2.3.1.4 Client config
A Tenant account specific Token (TenantConfiguration.dat) can be downloaded here,
for deploying to end-user installations.
– The token must be deployed to end-user machines when installing the EPOS Connect client.
– The token ensures that the clients are allowed to connect the tenant-specific account on
the EPOS Manager system.
– The token is required for clients to be managed and to receive updates from theIT administrator.
The token (TenantConfiguration.dat) contains Tenant account specific information, ensuring
a secure connection between the end-user application and the tenant-specific account.
Once downloaded, the TenantConfiguration.dat file is encrypted and cannot be read.
– Backend Endpoint (address of the server with which the EPOS Connect will communicate)– Initial Heartbeat Time (The value set in “Heart Beat” indicates the duration in seconds
for when the EPOS Connect will contact the server and check for available FW and SW updates).
– Tenant specific ID
2.3.1.5 Change password
The administrator can change the account password at any time. Go to the tenant drop-downmenu and select “Change Password”
2.3.1.6 Help
Documentation and user guides for the system can be accessed by selecting “Help.”
2.3.1.7 About
Select “About” to learn about system information. The following system info will be shown:– Version– Build– Date of the application.
2.3.1.8 Logout
To secure account details and eliminate misuse of the system, select Logout after finishingtasks in the system.

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2.3.2 Grid settings
In Grid Settings, the listed column view can be arranged.
A user can customize the field columns by changing the following settings:– Column properties– Display selections– Column display order
The changes made in the grid will be valid only for that specific machine and specificbrowser until that specific browser’s application data is cleared.
2.3.2.1 Row count“Number of rows” per page to be viewed can be set by clicking the drop-down button.
2.3.2.2 Display selections
Including, excluding and order of displayed fields can be set in the grid settings view.
Add to the Selected Column from the Available Column.
Remove from the Selected Column to the Available Column.
Add all fields to the Selected Column from the Available Column.
Remove all fields from the Selected Column to the Available Column.
2.3.2.3 Column display order
The column display order in the Selected Columns box determines the display order in the
final view. Top to bottom order in the list box makes the change in reference of left to rightorder in the display. Once the column selection is highlighted in the Selected Columns, thecolumn display order can be changed using the following functions.
Move the selected column up in the list box(left in the final display).
Moves the selected column down in the list box(right in the final display).
To get the default settings, click “Restore Default Settings.”
2.3.3 Search
Use the Search bar to quickly search for a specific attribute in the current view.
2.3.4 Information fields
The information field shows the result of the chosen main menu and associated tabs. The
listed order can be sorted alphabetically and numerically in ascending or descending order.
To change the order of sorting, click on the field name to change the displayed order.

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2.3.5 Page navigation
Navigating multiple pages in EPOS Manager is easily accessed at the bottom of thedisplayed view.
2.3.6 Application menu
The main menu contains associated selectable tabs, which will display subject specificinformation:– Dashboard– Manage Device– Manage Updates– Manage User
– Configuration– Provision– Meeting Rooms– Reports
The selected menu will always be highlighted

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3. Dashboard
Dashboard gives the overall analysis of active devices, version updates, call Activity, Assets,
and Deployments etc.
The dashboard contains the following categories:– Active Device– Firmware Version– Software Version– Call Activity– Your Assets– Deployment

3.1 Active Device
This chart gives the information about the total count of active devices to the total numberof devices. On click of Overview button, the site will navigate to the ‘Device’ tab of ‘Reports’,
selecting ‘Device Overview’ from sub-category.
3.2 Firmware Version
This chart gives the information about the total count of firmware versions up to date to thetotal number of firmware versions available. On click of Overview button, the site will navigate
to the ‘Device’ tab of ‘Reports’, selecting ‘Update Overview’ from sub-category.
3.3 Software Version
This chart gives the information about the total count of software versions up to date to thetotal number of software versions available. On click of Overview button, the site will navigate
to the ‘User’ tab of ‘Reports’, selecting ‘Client Versions’ from sub-category.
3.4 Call Activity
Call Activity gives the total number of calls and Total call time. On click of Details button,
the site will navigate to the ‘Call Activity’ tab of Reports, selecting ‘Call Overview’ fromsub-category.
Note: Not Supported by EPOS Connect for VDI and thin clients.

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3.5 Your Assets
Total Devices: This shows the total number of devices. On click of ‘Total Devices’ count, user
is redirected to “All Devices” tab of “Manage Device” section.
3.5.1 Devices
This section contains the summary of Devices in a tabular view with the following columns.
– Device– Type– Percentage– Quantity
3.5.2 Softphones
This section contains the summary of Softphones in a tabular view with the following columns.
– Softphone– Type– Percentage– Quantity
Note: Not Supported by EPOS Connect for VDI and thin clients.
The total number of users, Users without devices, Total Admins count is shown at the bottomof the table. On Click of ‘Total Users’ count and ‘Users without Device’, user is redirected
to “Users” tab of “Manage User”. And on click of ‘Total Admins’, user is redirected to ‘View
Admins’ tab of ‘Manage Admin’.
3.6 Deployments
This section gives the deployment status of the updates and configurations. The following
details are present in tabular view.
– Type: Download icon indicates update and settings icon indicates configuration– Date– Device– Group– Update Status

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4. Manage user
Manage user menu is for managing users having the client application EPOS Connect
installed on their local machine.
The user are automatically created in the system the first time theEPOS Connect is started on the end-user machine.
4.1 Users
For the user to be created in the system, the information FirstName, LastName and Emailaddress needs to be available. This will happen automatically by the client querying the AD.
If this information is not available or empty, the user will be created using the machine loginname as username and email address as a combination of login name and domain name or id
generated by the EPOS Connect client. Information such as Office, Country and City will also
be queried. If no information is available the user information will stay blank.
The Administrator can manually add this information on the user if desired by clicking theedit icon on every user.
User have an option to export the data by clicking on the excel icon on the top right corner
The users screen view will have the following details– User(User information is the combination of First Name and Last Name)– E-mail– Client Version– Client Type– Host Type
– No of Device(s)(Will have the number of devices associated with the user)– Last seen
– Current User Login– Action(Have options to edit or delete the user)
For much more information, Tenant or IT Admin can click on user name link to view Detail(s),Device(s) & Machine(s).
The Details tab view contains the following details– First Name
– Last Name
– E-mail– Client Version– Client Type– Last seen
– Country– Office– City– Current User Login
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The Devices tab view contains the following details– Device Name
– FW Version– Registered User
– Current User
(Gives info if the current user using that device)– Last Seen
The Machines tab view contains the following details– Machine Name
– Operating System– OS Version– Model– System Type– Processor Name
– Client Version– Client TypeOn expanding the ‘Machine Name’, details of the softphone installed in that machine will be
displayed.
4.2 Manual group
When deploying a FW or SW update, this must be done to a group.
(In case just one user is to receive an update, add the user to an empty group)
The Manual Group tab allows the tenant administrator to organize users into groups. In
case a more detailed grouping of users is desired based on member criteria, sub-groups toan existing group can be created.
Example: A tenant administrator can choose to create groups for indicating departments,
locations, floors, etc. having attached sub-groups containing members based on user/
device profile.
For creating a new group or sub-group, click “Create New Group.”
Select New Group from group type and fill in the group name and group description fields.
For a sub-group, select new sub-group from group type and fill in the following details:– Parent group– Sub-group name
– Description
Add relevant users to a group by selecting users enrolled into the system and transfer tothe group member list.
To quickly identify a specific user in the system, use the search bar located above the users
list to search for the user to be added to the group. To remove user(s) from a group, click
the “x” icon in the action column inside the group member list. Once group information andusers have been added, click “Save” to save the created group.

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Select all users checkbox can be used if you want all users registered in the system toreceive the updates, also users added in the future. Enabling this checkbox will overrule anyother selecting you might have made and will disable the grids for manual selection.
In the manual group list, a “+” sign next to a group name indicates that the group contains
sub-groups. Click the “+” sign to expand the structure to view the sub-groups connected.
Clicking “-” next to an expanded group structure will collapse the group view.
You can edit, hide or permanently delete a specific group. To edit the parameters for agroup or sub-group, click the edit icon.
When a change to group parameters has been performed, click “Save” to apply changes.
4.3 Inactive Users
It helps to manage the inactive users in the system for a certain span of time period andoption provided to filter inactive users based on different time period.
Following are the different time periods:– 1 Month– 3 Months (Default)– 6 Months– 1 Year
Delete option is provided in the layout to delete the users.
4.4 AD group
The AD Group tab allows the tenant administrator to create, view and edit user groups
reflecting the Active Directory (AD) distribution lists used in their organization.
The AD Group created in EPOS Manager can be used by EPOS Connect to determine if theend-user belongs to the Active Directory distribution list or not and make the update orconfiguration available.
The following details can be viewed:– AD group name– Creator– Date and time
You can edit, hide or permanently delete a specific AD group.
To create a new AD group, select the Create AD Group button. Fill in the AD Group Name
(reference name in EPOS Manager and should start with the syntax AD_*) and AD Search String.
Click Add to create the new AD group.
Note: As an example, the below stated information is required to be filled in the“Create AD Group” window to create an AD Group.

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AD Group Name: AD_GroupIdentifier
AD Search String: LDAP://LocalDomain/CN=GroupIdentifier,OU=Group,OU=Department,
OU=Organization,OU=Operating region,DC=Root domain,DC=com (AD search string for the
distribution list. You can use the Windows Tool ADExplorer to identify the AD search string
to be used.)
Where
CN = Common name
OU = Organizational unit Name
DC = Domain component.
To edit an AD Group, click theedit button and make the desired changes for the AD Group Nameand AD Search String.
Click “Save” to apply the changes.
Note: It is not possible to edit an AD Group if there are active deployments using the group.
It is required to stop deployments, edit and then resend the deployment.
Note: EPOS Connect for MAC and EPOS Connect for VDI and thin clients do not support AD Groups.
4.5 Deleted users
Users deleted from the “Manage User” list will be placed under the “Deleted User” tab.
A tenant administrator can choose to either permanently delete a user from the system,or to restore the user.
If a user resides in the “Deleted users” list, the EPOS Connect client belonging to the user
will no longer be able to receive updates.
If a user is permanently removed from the “Deleted Users” tab, all user specific informationand historical data about usage is deleted.
User have an option to export the data by clicking on the excel icon on the top right corner
Select the “Restore User” button to move the user from the deleted users tab list to theUsers tab list and the user will be able to receive updates again.
Select the “Delete User” button to permanently delete the user from the system.

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5. Manage Device
The Manage Device menu is for managing the assets deployed in the organization.
You can view the details by clicking on the particular asset.
5.1 All Devices
The tab “All Devices” is the main view, shows all EPOS devices.
The following details can be found in the view:– Device Name
– Meeting Room
– Vendor– Type of device– Device ID– FW Version (update available icon/release notes is shown when a new update is available)– Current User
– Last Seen
– Host Name
For even more detailed information about a device, click on the device name and find thefollowing information about the device.
– Device name– Status of device– Type– Device ID– Firmware Version (update available icon/release notes is shown when a new update is available)– First seen
– Last used date
– Last user
– Meeting Room (link will navigate to the meeting room view page.)– Country– Office– City– First Contact FW Version– First Contact IP Address– Last Contact IP Address– Current User Login– Current User Email

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The "Configuration" tab in the details page shows list of configuration/settings.
The "ConnectedTo" tab in the details page shows which products are connected to each other withan easy way to navigate between the products by clicking the hyperlink of the product in
the connected to list.
Note :
1. Configuration tab will display only if there is any configuration settings avilable for that device.
2. ConnectedTo tab will display only if device is connected to other device.
To Remove Device, select device and click on the “Remove” button, once we click on that a pop-up
information appears and the following details will be displayed:– Status (shows that device is Active or Inactive)– Device Name
– Device ID– Vendor– Description (used to add the reason to remove device)
The removed device can be viewed by clicking the tab “Removed Devices”.
Note: Remove button functionality works same in “Devices In Use” and “Inactive Devices” tab.
To change the meeting room, select the devices in the adjacent box of the same row and click on 'Change
Meeting Room' button. Select meeting room from dropdown and click the Save button. To remove themeeting room, select the devices in the adjacent box of the same row and click on 'Change Meeting Room'button. Remove the meeting room and click the Save button.
Note: If you associate a device to a meeting room which is already associated to another meeting room, thenthat device will be disassociated from previous meeting room. One device can associate to one meeting room
at a time.
‘Device Type’ filter is added with a multiselect option and supports the following device types filter– Wireless DECT
– Wired USB– Wireless BT– Speakerphone– Video
By default, 'All' will be applied.

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5.2 Devices in Use
Devices in Use tab shows the details of devices which are in use.
The view includes the following details:– Device Name
– Meeting Room
– Vendor– Type– Device Id– FW Version– Current User
– Last Seen
– Host Name
A device can be removed by selecting it from the “Devices in use” list.
5.3 Inactive Devices
It helps to manage the inactive devices in the system for a certain span of time period
and an option is provided to filter inactive devices based on different time period.
The view includes the following details:– Device Name
– Meeting Room
– Vendor– Type– Device ID– FW Version– Current User
– Last Seen
– Host Name
Following are the different time periods:– 1 Month– 3 Months (Default)– 6 Months– 1 YearA inactive device can be removed by selecting it from the “Inactive devices” list.

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5.4 Removed Devices
It shows details of all the removed devices.
Devices taken out for maintenance, or discarded can be removed from the system by using
the “Removed devices” tab.
Once a device is removed from the “All Devices”, “Devices In Use” and “Inactive Devices” tab, device will be
moved to the “Removed devices” tab.
The view includes the following details:– Device Name
– Meeting Room
– Device ID– Firmware Version– Current User
– Type of the device– Last used time and date
– Reason for removal– Host Name
Select a device which you would like to delete and then click on the “Delete Device” button.

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6. Manage Updates
In the “Manage Updates” menu, actions for approving applicable firmware and software
received from EPOS is managed together with functions for deploying software andfirmware updates to users and devices enrolled into the system
Software deployment:

EPOS Connect client from EPOS.

Firmware deployment:

Device specific firmware from EPOS.

To manage software and firmware in EPOS Manager,
Go to the tab “Firmware Updates,” or Software Updates.
Locate release to be deployed.
Click the deploy icon in the Action column.
Deploy multiple software/firmware updates to multiple user groups by selecting the checkbox(s) against each software/firmware and then click on the Deploy button which is above
the grid and next to versions.
In the deploy window:– Select the user group to whom the update should be deployed.
– Select if the release should be mandatory to user(s) or deployed as optional to user(s)or deployed as silent to user(s). Silent update is only applicable for firmware updates.
– Select time schedule for deployment– Select default or custom message (applicable only for mandatory updates). If Admin
selects custom option, he/she can enter the custom message up to 250 characters.
– Deploy
In case of deploying important mandatory updates in the organization, a “Mandatory Update”
can be initiated. This ensures that an important update to a device cannot be ignored by
end-users, by only allowing the end-user to postpone the update. Reminder will pop up
every hour, maximum three times. After the third time the update will take place automatically.
In case of deploying updates which should happen without any user interaction or when
the user is logged off from the machine, a “Silent Update” can be initiated. This ensuresthat an update happens silently in the defined Update Window. After the end date, the“Silent Update” will behave as a mandatory update for the end user.
Note : Silent update is not supported if the machine is in sleep mode or turned off.
To schedule the date and time, click in the box and select the date and time as required.
To select the date, click on the specific day in the month of the year.
Default is set to current date and time is set to 10 minutes later.

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To select the time, click theclock button (the format for selecting time is< hour >< minutes >)To return to the date selection, click thecalendar button.

It is possible to download the software or a firmware locally by clicking the download
icon.
To discard any version of the software or firmware, click on the rejecticon.

User can filter the data using the versions and devices dropdowns.
Versions dropdown has two options– Show Latest: gives the highest Firmware version list.
– Show All: will display all the records
Devices dropdown has two options.
– Show All: will display all firmware version list.
– Connected: will display firmware list related to connected devices.
The following details are available in the view:– Device name or software name targeted by the update– Type of device– Version of the firmware/software– Release notes for the update– Date and time of receiving the update
6.1 Software updates
Under the tab “Software Updates,” new versions of the end-user software “EPOS Connect”
will be available for deployment in your organization.
User can filter the data using the versions dropdown which has two options.
– Show Latest: gives the highest Software version list.
– Show All: will display all the records
The following details can be viewed:– Release notes– Date and time of receiving the update notification.
– Source from where the update has been sent.

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From the column “Action,” you can deploy, download or delete the software released from
EPOS. EPOS Connect for Win latest version supports msi installer and can be downloaded.
Note: When deploying a software update of the client a warning will be presented. This isbecause the EPOS Connect software requires administrative rights for installation.
This has the following impact. For users without administrative rights on their machine,
they will be prompted to enter user credentials and password for a user with the right
permissions.
For user with administrative rights the user can still be prompted with a “Do you wantallow the following program to make changes to this computer” message box. Thisis default windows behavior caused by the UAC settings. This can be removed bychanging the UAC settings to Never notify, but this is not recommended. The user
has to click yes for the software to install.
The recommended way of updating the software is to use a mass deployment toolsuch as SCCM / Jamf Pro.
6.2 Firmware updates
Under the tab “Firmware Updates,” new device-specific firmware releases from EPOS will be available for
deployment in the organization.
To benefit from device firmware improvements and enhanced functionality released via
updates from EPOS, it is highly recommended to keep devices in the organization updated.
User can filter the data using the versions and devices dropdowns.
Versions dropdown has two options– Show Latest: gives the highest Firmware version list.
– Show All: will display all the records
Devices dropdown has two options.
– Show All: will display all firmware version list.
– Connected: will display firmware list related to connected devices.
The following details about the release can be viewed:– Device name of the device to be upgraded– Type of the device which can be firmware– Latest version of the firmware in the device– Release notes by clicking on the associated icon
– Date and time of receiving the update notification– Source from where the update is sent.
From the column “Action,” you can deploy, download or delete the software released fromEPOS.
6.3 Deployment Status
All active deployment jobs are listed in this view.
The following information is presented here:– Job Created : Time stamp the job was created.
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– Type: The job type. (Currently only Update)– Device: The device, software targeted with this job.
– Group name: The name of the group the update is sent to.
– Version: Version of the software or firmware that was deployed.
– Devices Reached: KPI of the distribution.
– Update success: KPI of update being completed– The “Device Reached“ KPI represents:
Color as status is not yet available- It is a background job, it collects the KPI status and display
one of the below status after some time interval.
Color as download success.
Color as download not yet done.
On hovering over the color bar, it shows the number of devices for which the firmware
download was a success or not yet downloaded.
The “Upgrade Status” KPI represents:
Color as status is not yet available- It is a background job, it collects the KPI status and display
one of the below status after some time interval.
Color as upgrade successRed color as upgrade failed
Orange color as upgrade pending.
When clicking the color bar or device link will bring you to the details page.
Note: The KPI information is only rendered after 60 minutes and will therefore only beavailable thereafter.

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6.4 Deployment details
The deployment details page gives you more specific information of the actual status.
– Scheduled Time: The schedule time that was given when deployed.
– Update: The name of the device or software and its new version.
– Deploy Group: The name of the group the update is sent to.
– Devices Reached: KPI of the distribution.
– Update success rate: KPI of update being completed.
– Deploy Type: Update type deployed to end-users Mandatory/Optional/Silent– Deployment Start Date: The date from when Silent update is applicable.
– Deployment End Date: The date when Silent update period ends.
– Update Window: Updates will be applied only during this time interval
The “Device reached “ KPI represents:
Color as status is not yet available- It is a background job, it collects the KPI status and display
one of the below status after some time interval.
Color as download success.
Color as download not yet done.
On hovering over the color bar, it shows the number of devices for which the firmware
download was a success or not yet downloaded.
The “Upgrade Status” KPI represents:
Color as upgrade successColor as upgrade failed
Color as upgrade pending.
“Update Success” tab displays the devices for which deployment succeeded.
“Update failure” tab displays the devices for which deployment failed. (Update wasdownloaded and the update attempt was done)“Update pending” tab displays the devices for which update is pending. Download had been
done but update has not yet started.)
Device not Reached tab displays the devices which have not yet downloaded the update.

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7. Configuration
EPOS Manager enables the possibility to read the settings of the connected devices
and softphone settings of EPOS Connect.
Using the tool, a user is able to push configurations and lock specific settings on theend users devices by pushing a configuration package.
In the current example we will be pushing a regulatory compliance setting to a group.
The flow is very similar to a firmware update so the prerequisites are the same.
Before start using the configuration please ensure that the devices are updated with thelatest firmware.
7.1 Configuration Overview
The configuration overview page is designed to have a one place to see and easily compare aconfiguration setting. The page lists all devices that are applicable for a configuration andgather all the settings in one place.
In Configuration overview layout, implemented ‘Device Type’ filter and currently thisfilter supports to filter on below device types– Wireless DECT
– Wired USB– Wireless BT– Speakerphone– EPOS Connect– Video
By default, ‘Wireless DECT’ filter will be applied
In this view all configurable devices are listed and you can do a global search to filter oneither devices, users or deployed configuration package.
The deployed pack column shows if and what configuration package has been pushed tothe specific device.
Now, we can see configuration package version numbers.
Shows the number of configuration parameters available on the product. Clicking it will
open up a view of all the configurations and their value on the product.
If the number shows 0 it means that the device did not support any configuration. Most
likely because the firmware version is not supporting it. Suggestion is to update to latest
firmware.

For comparing a single value, it is possible to click the drop down on the title bar to
select 1 of the available configurations. The grid now changes to only show the selectedconfiguration and value. This provides an easy way to compare many devices quickly just bylooking.
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7.2 Device Configurations
The device Configuration TAB contains a list of all raw device configuration packages. These packages will beread only when all values are empty.
User can filter the data using the versions and devices dropdowns.
Versions dropdown has two options– Show Latest: Will show highest version followed by the latest timestamp of the received
On / Uploaded On column.
– Show All: will display all the records.
Devices dropdown has two options.
– Show All: will display all device packages.
– Connected: will display packages related to connected devices.
7.2.1 Duplicate configuration package
For editing the package and choosing the values of the configuration it is needed to createa copy of the package. This is done by clicking the Copy icon on the line, providing a new
pack name and clicking Save.
A new package is then added and an Edit icon is shown on the line.
7.2.2 Edit configuration package
Once the package is duplicated it is now editable and a small edit icon will appear.
Package can now be duplicated again, deployed, edited or deleted.
Clicking the edit button opens the package to allow setting the values.
The values can be selected by opening the drop down. When a selection have been madea graphical representation is shown for the device MMI where available. When selecting avalue and deploying it, the given value will be locked on the end user device and the user
will not be able to change the value themselves, not even by changing the physical switch.
To release the setting again (so the end user can decide setting), you need to choose theblank value and redeploy the package.
When settings have been selected, remember to click the “Save” button.

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7.2.3 Deploying Configuration
Once package is ready, it can be deployed to a user group. This is done by clicking the
Deploy icon on the line.
Deploy multiple software/device configuration to multiple user groups by selecting thecheck box(s) against each software/device configuration and then click on the Deploy
button which is above the grid and next to versions.
When deploying you need to choose a user group (see section 3). To send the package
click the Deploy Now button. The configuration will happen silently on the end user device on
the next heartbeat.
7.2.4 Deployment Status
Very similar to the firmware deployment it is possible to follow the status of the deployment.
(Referring to the section 5.5).
Clicking the specific job gives more detail regarding who is missing a deployment andpotential reason.
Reasons are often due to a firmware is not supporting configuration. Please update tolatest update.
7.3 Software Configuration
The Software Configuration TAB contains a list of all raw EPOS Connect softphone
configuration packages. These packages will be read only when all values are empty.
User can filter the data using the versions dropdown which has two options.
– Show Latest: Will show the highest version followed by the latest timestamp of the received
On / Uploaded On column.
– Show All: will display all the records
All grid action use cases like duplicating, editing and deploying the packages are similar tothe ‘Device configurations’ TAB grid action use cases. (Referring to the section 7.2.1 to 7.2.4)

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8. Provision
The provision menu is used for provisioning of smart devices with the IT Admin preferred settings
using Quick Connect Codes. You can view the details of Quick Connect Code and Create/Edit
Quick Connect Code.
8.1 Quick Connect Codes
The following details can be found in the view:– Code– Communication App– Quick Connect Name
– Active– Devices Used
– Devices Allowed– Expiry Date
– Date Created
You can edit or permanently delete a specific Quick Connect Code using the icon buttons
available in the ‘Action’ column.
You can even copy QR Code using the copy icon in the ‘Action’ column.
'Active' column in the grid states whether the Quick Connect Code is active or not and can beused to provision devices.
To update Quick Connect Code click on ‘Code’ in the grid or edit icon.
To create a new Quick Connect Code, click on ‘Create Quick Connect Code’ button available in‘Quick Connect Codes’ layout and fill the required information.
8.2 Create/Edit Quick Connect CodeTo create the new Quick Connect Code, the following information is required.
– Quick Connect Name
– Expiry Date
– Number of Devices Allowed– Select Models– Communication App– Language– Timezone
After filling the required details click on Create button to create the Quick Connect Code andstays in the same page with details filled and QR code generated.
Cancel button redirects to previous page (to list of Quick Connect Codes).
Users can download QR Code (downloads.png) or Copy QR code.

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9. Meeting Rooms
Tenant admins can create meeting room(s) and associate their devices to the meeting room. You canView/Edit/Remove the details of a meeting room.
The following details can be found in the view:– Meeting Room Name
– Devices Attached - Expand to view the Device Name, FWVersion (update available icon/release notes isshown when a new update is available)– FW Update Available
Sorting is provided on "Meeting Room Name" column and default records will be in ascending alphabet orderof "Meeting Room Name".
Manage Device --> Device details page can be used to associate/disassociate a device to a meeting room.
You can view the associated devices to a particular meeting room in the View Meeting Room page. You can
edit or remove a specific Meeting Room using the icon buttons available in the ‘Action’ column.
9.1 Create Meeting RoomTo create a new Meeting Room, click on ‘Create Meeting Room’ button from 'Meeting Rooms' view page andprovide a name for the meeting room and click on Create button.
9.2 View Meeting Room
To see the details of devices attached to a meeting room, click on meeting room name in Meeting Rooms gridview.
The following details can be found in the 'View Meeting Room':– Status (Active/Inactive)– Device Name
– Device ID– FW Version (update available icon/release notes is shown when a new update is available)– Action
You can navigate to the Manage Device page by using the Manage Device link and associate/disassociate adevice. You can remove the device by clicking on Remove option available under 'Action' column.
User will navigate to device detail page on click of "Device Name" in meeting room view page.
User can see the FW version, Release notes under FW Version column if any update is available.

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10. Reports
Reports offer an in-depth analysis of existing conditions in the company.
The reports have two sub-menus showing the details of the following:– User– Device– Call activity– Softphone
A chart being viewed can be downloaded or printed by clicking theicon shown at the right

top corner of the chart’s interactive region.
To select the desired output format, click the icon and select the relevant option.
The below stated options are available to the tenant:
1. PNG image
2. JPEG image
3. PDF document
4. SVG vector image
Click the legends to show or hide the values in the existing chart.
An active user for a monthly statistics is defined as:“Someone who has used the EPOS Connect at least once during the month”
An active user for daily statistics is defined as:“Someone who has used the EPOS Connect at least once during the day”
Note: All the data for the reports is with reference to the Greenwich Mean Time (GMT).
10.1 User
The total number of active and inactive users will display an index with a standard goal
and help to identify inactive devices. A status summary of deployed EPOS Connect client
software compared to available versions is also available.
10.1.1 User Overview“User overview” will show the daily statistics summary of the total number of active users
in a week.
The pointer can be placed over any section of the day column for the exact key values.
10.1.2 Client versions
The Client share pie chart will show the share of EPOS Connect variants.
The Client version share pie chart shows the version of the EPOS Connect being usedbased on the Client Type filter selected.

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10.1.3 Monthly Overview
The overview will show the monthly statistics summary of the total number of users andactive users in a year. To view the exact numeric value, position the pointer over any
section. This graph can be used to monitor that your installations correspond to the numberof users/employees.
10.2 Device
Evaluating the statistics of the devices used by the end-user reflects the device usage by
the company.
The device menu does a competitive analysis based on the competitors and the product criteria.
10.2.1 Device Overview
There are different series of devices used by the end-users. “Devices overview” help to findout the usability index of the active devices on a daily basis.
– Wired ED headsets (analog headsets)– Wireless DECT headsets– Wireless BT headsets (Bluetooth products)– Wired USB headsets– Speakerphones– Video
The trend of the active devices can be seen on a weekly basis.
10.2.2 Other devices
The “Other Devices” menu shows the usage of EPOS products as well as devices fromcompetitors.
Click on a segment to explode that segment for a better understanding of the comparison.
10.2.3 Device adoption
An overview shows a clear synopsis of the total number of devices (active/inactive) with thefollowing active devices of the series.
The following active vs. inactive devices under series are shown in the chart.
– Wired ED headsets (analog headsets)– Wireless DECT headsets– Wireless BT headsets (Bluetooth products)– Wired USB headsets– Speakerphones– Video
The chart identifies the number of devices that have not connected in three different time
ranges and the following selections are available:– Monthly: the chart shows a full calendar month.
– Half Yearly: the chart shows a six calendar months.
– Yearly: the chart shows a full calendar year.

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By clicking the specific product group in the graph, it is possible to get a detailed overview
of the product models under the groups.
10.2.4 Headsets per User
This report overview shows the user count based on the number of headsets being used.
10.2.5 Update Overview
The overview will show the percentage of the devices which are having the latest version tothe ones which are yet to be updated. The firmware version approved by the tenant is taken
as reference to calculate the percentage.
10.3 Call Activity
Evaluating the statistics of the call activity of the end-user reflects the call activity statistics
by the company.
The Call activity menu does an analysis based on the call type and call duration of softphones
and devices.
Note: Not Supported by EPOS Connect for VDI and thin clients.
10.3.1 Call Overview
Call overview gives the analysis about the number of incoming and outgoing calls attended
during the specified period.
Following are the different time period filters can be applied on the chart– Last week: the chart shows the number of calls attended daily basis for the last seven days
– Last Month: the chart shows the number of calls attended daily basis for the last month i.e.
last thirty days.
– Monthly: the chart shows the number of calls attended monthly basis for the last one year
– Half Yearly: the chart shows the number of calls attended half yearly basis for the last one
year– Yearly: the chart shows the number of calls attended yearly basis for last one year
By clicking on a specific series/bar in the chart, more details of the call for the correspondingtime period will be displayed in the table view.
The following details can be found in the table view.
– User Name
– Softphone Name
– Softphone Version– Device– Type– Start Time
– End Time– Duration
The user has an option to export the data to an excel sheet by clicking the excel icon present
on the top right side

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10.3.2 Call Duration – Device
Call duration–Device tab gives the information about the call duration of different devices
during the specified period.
Following are the different time period filters can be applied on the chart– Last week: the chart shows call duration for which each device used on daily basis for thelast seven days
– Last Month: the chart shows call duration for which each device used on daily basis forthe last month i.e. last thirty days.
– Monthly: the chart shows call duration for which each device used on monthly basis forthe last one year
– Half Yearly: the chart shows call duration for which each device used on half yearly basis forthe last one year
– Yearly: the chart shows call duration for which each device used on yearly basis for the last
one year
By clicking on a specific item in the chart the drilldown data for the corresponding timeinterval will be displayed in the table where all the details of the call for the different
devices will be displayed
The following details can be found in the table view.
– User Name
– Softphone Name
– Softphone Version– Device– Type– Start Time
– End Time– Duration
The user has an option to export the data in the table to an excel sheet by clicking the excel
icon present on the top right side.
10.3.3 Call Duration – Softphone
Call duration–Softphone tab gives the information about the call duration of different
softphones during the specified period.
Following are the different time period filters can be applied on the chart– Last week: the chart show call duration for which each softphone used on daily basis forthe last seven days
– Last Month: the chart shows call duration for which each softphone used on daily basis forthe last month i.e. last thirty days.
– Monthly: the chart shows call duration for which each softphone used on monthly basis forthe last one year
– Half Yearly: the chart shows call duration for which each softphone used on half yearlybasis for the last one year
– Yearly: the chart shows call duration for which each softphone used on yearly basis for thelast one year
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By clicking on a specific item in the chart the drilldown data for the corresponding timeinterval will be displayed in the table where all the details of the call for the different
softphones will be displayed
The following details can be found in the view.
– User Name
– Softphone Name
– Softphone Version– Device– Type– Start Time
– End Time– Duration
The user has an option to export the data in the table to an excel sheet by clicking the excel
icon present on the top right side.
10.4 Softphone
Softphone overview shows the statistics of the different Softphones used spread across thecompany.
Note: Not Supported by EPOS Connect for VDI and thin clients.
10.4.1 Softphone Adoption
Softphone adoption gives the analysis of the UC and CC clients using the different
softphones of different brands. This section has three charts.
SOFTPHONE BRAND SHARE: This report gives the information about percentage of total
softphones of different brands.
SOFTPHONE SHARE: This report gives the information about the percentage of total users
using different softphones for a given brand.
Filter option is available to change the brand and filter the specific data for the selected
brand.
SOFTPHONE VERSION: The report gives the information about the number of users using a
specific version softphone used.
Filter option is available to change the softphone and filter the specific data for theselected softphone.
By clicking on a specific chart series/bar in the above charts, more details will be
displayed in table view.

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The following details will be included in the table view.
– User Name
– Softphone– Version– Host Name
– Model– Operating System– OS version– System TypeThree filter options in the table view, to filter based on Brand, Softphone and Version.
The user has an option to export the filtered data to an excel sheet by clicking the excel iconpresent on the top right side.

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Contact information
Support Portal:

Eposaudio.com/enterprise-support

E-mail:Software-help@eposaudio.com

Phone:

Find your local support phone
number and opening hours here below.

ASIA-PACIFIC

DenmarkSpain

T +45 89882841

T +34 911238085

8:00 – 17:00

8:00 – 17:00

China

FinlandSwedenT +86 1057319666

T +358 942450352

T +46 844680895

9:00 – 18:00

8:00 – 17:00

8:00 – 17:00

FranceSwitzerland

T +33 170610386

T +41 315281132

8:00 – 17:00

8:00 – 17:00

India

Germany

United Kingdom

T 1 800 200 3632

T +49 3030808045

T +44 2035144072

9:00 – 18:00

8:00 – 17:00

8:00 – 17:00

Japan

Hungary

T +81 364 068 919

T +36 14088056

9:00 – 18:00

8:00 – 17:00

New Zealand

Iceland

MexicoT +64 (9) 580 0489

T +353 15262572

T +52 5553502401

8:00 – 17:00

8:00 – 17:00

8:00 – 17:00

Singapore

Ireland

T +65 6408 5143

T +353 15262572

9:00 – 18:00

8:00 – 17:00

South Korea

Luxembourg

United States

T +82 1544 1699

T +352 27860234

T 1-800-895-7412

10:00 – 18:00

8:00 – 17:00

8:00 – 17:00

Australia
T +61 2 9910 6700
8:00 – 17:00

Hong Kong S.A.R.,
China
T +85 234128400
9:00 – 18:00

EUROPE
Austria
T +43 720880857
8:00 – 17:00

Netherlands
T +31 20-8080956
8:00 – 17:00

Belgium

RussiaT +32 28080784

T 8800-1008557

8:00 – 17:00

8:00 – 17:00

LATIN AMERICA
Brazil
T +55 1143807556
8:00 – 17:00

NORTH AMERICA
Canada
T 1-800-895-7412
8:00 – 17:00

MIDDLE EAST/AFRICA
United Arab Emirates
T 800 035703844
8:00 – 17:00

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