Data sheet

Avast Business Premium
Remote Control
Remotely connect to managed devices
anytime, anywhere
Avast Business Premium Remote Control is a service to help IT administrators provide instantremote support to their customers anywhere, anytime. With this tool, IT admins can quickly andsecurely connect to a user’s device, access files and applications, and help troubleshoot issues
in real-time – saving them time and money.

Benefits
Increase efficiency – Efficiently manage the daily IT support needs of your customers remotely.
Reduce Costs – Instant connectivity to save you time and cut travel costs for on-site visits.
Exceed satisfaction – Provide superior service delivery while keeping your costs low.
Centralized Management – Manage all your Avast Business solutions in a single platform.

How it Works

Connect

Troubleshoot

Audit

Use the console to quickly
connect to managed
Windows and Mac devices
over the internet

Help your users resolve issues
in real-time with multiple tools,
utilizing a viewer.

View audit information to track
which admin connected towhich device, session duration,and session notes.

Features
Keyboard Matching

Blank Screen

Restart and Resume

Not available for Mac.

Match the host’s keyboard layout and vice versa.

Restart the connection of the viewer to the device andresume the session.

Pause Session

Pause a currently active connection to a device andresume it later.

Multiple Monitors

Switch between multiple monitors that the device
may have.

Session Notes

Type in notes during and after the session to document
your findings for other teammates or reporting purposes.

InfoSee vital information about the connected device’s
hadware and software, including CPU, IP address,
memory, data drives, and more.

Blank the connected device’s screen so the end-user
cannot see anything.

Print Screen

Take an image snapshot of the connected
device’s screen.

Copy/Paste to a Remote Computer

Copy from your device and paste the content to theremotely connected device.

Files

Transfer files to and from devices, and pause/resume filetransfers as needed.

Chat (Video and Voice)

Stay in touch with the user as you troubleshoot their issues.

Quality

Adjust the display quality of the viewer’s screen(optiomized for quality optimized, speed, custom)

Keyboard

Select quick commands like CTRL+ALT+DEL.

Select Region

View only a specific part of the device’s desktop.

Session Recording

Capture your session for follow-up or training purposes.

Share My Screen

Share your screen so that the user can view the admin’s
screen and easily follow instructions.

Whiteboard

Draw on the connected devices’ screen by adding
shapes and pointers.

Encrypted connection

Complete end-to-end encryption keeps the remoteconnection safer and more secure.

Reports

Generate session and audit log reports to track whichadmins in your company connected to which device,along with the date, time, and duration of each session.

Choose a plan that fits your business needs
Avast Business
Basic RemoteControl
Free

Avast BusinessPremium Remote
ControlTier 1

Avast BusinessPremium Remote
ControlTier 2

Number of sessions per month5

Unlimited

Unlimited

Session duration in minutes

15

Unlimited

Unlimited

Number of simultaneous sessions

1 at a time

1 at a time

Unlimited

Number of admins

Unlimited

Unlimitted

Unlimitted

About Avast Business
Avast delivers easy-to-use, affordable, and award-winning cybersecurity solutions for small and growing
businesses. Avast provides integrated security services to protect your devices, data, applications, andnetworks. Backed by 30 years of innovation, we have one of the largest, most globally dispersed threat
detection networks in the world. Our cybersecurity solutions are built to provide maximum protection sothat you can worry less about cyberthreats and focus more on growing your business. For more information
about our cybersecurity solutions, visit www.avast.com/business.

Copyright © 2023 Gen Digital Inc. All rights reserved. Avast is part of Gen™.

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