全球永續旅遊委員會永續旅遊目的地準則 2.0 版本

全球永續旅遊委員會
目的地準則
2.0 版本2019 年 12 月 6 日
包含績效指標與聯合國永續發展目標

依據 GSTC 章程修訂第一版 GSTC 旅遊目的地準則，由全球永續旅遊委員會國際標準專業團隊正式批准，並為全球永續旅遊委員會董事會審核通過。
©版權所有-全球永續旅遊委員會，2019，全球永續旅遊委員會保留專利版權
全球永續旅遊委員會
官方地址 PO Box 96503 - #51887 Washington, DC 20090 USA （美國 華盛頓 DC）
官方電子郵件 info@gstcouncil.org
官方網址 www.gstcouncil.org

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全球永續旅遊委員會永續旅遊目的地準則 2.0 版本

Preamble
The Global Sustainable Tourism Council (GSTC) Criteria were created to provide a common understanding ofsustainable tourism. The GSTC Destinations Criteria – known informally also as “GSTC-D” -- are the minimumthat any tourism destination should aspire to reach. They are organized around four main themes:sustainable management; socio-economic impacts; cultural impacts; and environmental impacts. They haveapplicability to the entire tourism sector. The GSTC Criteria have been developed and revised while striving
to adhere to the Standard-Setting Code of the ISEAL Alliance, the body recognized to provide guidance oninternational norms for developing sustainability standards in all sectors. The most recent revision of the
GSTC-D took place in 2019 and was based on two rounds of stakeholder consultation. Information on thedevelopment of the criteria and plans for future revisions are available on www.gstcouncil.org.

序言
全球永續旅遊委員會（以下簡稱 GSTC） 制定本準則，主要為提供（全球民眾）對永續旅遊的共同認識。GSTC 旅遊目的地準則（英語縮寫通稱 GSTC-D），提供任何旅遊目的地可追求實踐的最低標準。
GSTC-D 準則由四個主軸組成，適用於整個旅遊產業部門，包含：永續管理、社會經濟衝擊、文化衝
擊與環境衝擊。
同時 GSTC 準則的制定與修訂皆遵循全球永續標準聯盟（ISEAL Alliance）標準制定規範，該機關為國
際公認為所有行業提供永續標準制定指南的國際機構。最新 GSTC-D 準則修訂版本奠基於 2019 年進行兩輪利益相關人的諮詢討論基礎所完成。相關資訊與接續修訂計畫，可參考 GSTC 官方網站
www.gstcouncil.org

What are the Criteria for?
Some of the uses of the GSTC Destination Criteria include the following:
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Serve as the basis for certification for sustainability
Serve as basic guidelines for destinations that wish to become more sustainable
Help consumers identify sound sustainable tourism destinations
Serve as a common denominator for information media to recognize destinations and inform thepublic regarding their sustainability
Help certification and other voluntary destination level programs ensure that their standards meeta broadly accepted baseline
Offer governmental, non-governmental, and private sector programs a starting point for developing
sustainable tourism requirements
Serve as basic guidelines for education and training bodies, such as tourism schools and universities
Demonstrate leadership that inspires others to act.

The Criteria indicate what should be done, not how to do it or whether the goal has been achieved. Thisrole is fulfilled by performance indicators, associated educational materials, and access to tools for
implementation, all of which are an indispensable complement to the GSTC Criteria.

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全球永續旅遊委員會永續旅遊目的地準則 2.0 版本

準則的用途為何？
GSTC-D 準則的用途包含有：• 作為永續認證的基礎• 為致力於永續發展的旅遊目的地提供基本指南• 幫助消費者識別旅遊目的地的永續性• 成為資訊媒體識別永續旅遊目的地，並向公眾推廣永續旅遊的共同基準• 為認證以及自願性旅遊目的地層級計畫專案提供參考依據，使其永續標準符合廣泛接受的基準線• 為政府、非政府組織與私部門計畫專案提供發展/制定永續旅遊相關需求的起點• 作為旅遊院校等機構教育培訓的基本指導方針• 展示領導力，激勵他人採取行動
GSTC-D 準則，僅闡明了應該做什麼，而未表明如何做或確認目標是否已達成。GSTC-D 準則的操作，需借由績效指標、相關教材與其他執行工具來實踐，而這些都是實施《GSTC-D 準則》不可或缺的補充工具。

To whom do the Criteria apply?
The GSTC-D have been designed for destinations1 . The criteria do not relate to a single body but rather to a
named place that can be uniquely identified. The criteria simply require that the condition described pertains
in that destination, irrespective of what body may be responsible for it or how or by whom any related action
is implemented.
The scope of the GSTC-D is broad and the Criteria can be applied to a wide range of destinations. They may
be in any part of the world and of any type (e.g. urban, rural, mountain, coastal or mixed). The criteria canrelate to large destinations (e.g. sizeable cities or regions) and to small ones (e.g. national parks, clusters of
local communities, etc.). While the GSTC-D relate to the place, not to a body, many of the criteria may
nevertheless be taken up by and applied through a destination management organisation which is
responsible for a coordinated approach to sustainable tourism within the destination. The existence of suchan organisation is a central requirement of the GSTC-D, as stipulated in Criterion A1. It should be noted thatsuch an organisation is not necessarily a local authority or public sector body and requires the involvementof both the public and private sector. Some of the criteria refer to enterprises. These may be individual
businesses but they may also be other forms of facility, operation and undertaking. For example they could
include museums, festivals, public buildings and monuments, not only commercial businesses such as hotels
or paid attractions.

準則適用於誰？
GSTC-D 準則是為旅遊目的地 1所設計，這套準則並不針對與單一機構，而是針對可被獨立標示命名
的地點（場域）設計，GSTC-D 準則僅提出目的地營運操作應具備相關條件與要求，而未談及由哪個
機構負責，也不規範如何或由誰來執行任何相關行動。
GSTC-D 準則的範疇很廣，該準則可以應用於廣泛定義的「旅遊目的地」，可以是全球任何區域與任
何型式的旅遊目的地（如都市、鄉村、山區、海岸或混合區），可適用於大尺度目的地（如大都市/
1 A destination has been defined by the World Tourism Organization (UNWTO) as: “A physical space with or without administrative
and/or analytical boundaries in which a visitor can spend an overnight. It is the cluster (co-location) of products and services, and ofactivities and experiences along the tourism value chain and a basic unit of analysis of tourism. A destination incorporates various
stakeholders and can network to form larger destinations”.
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聯合國世界旅遊組織針對旅遊目的地定義為：一個具有或不具行政/統計界線的物理空間，該空間可提供遊客

到訪過夜，它是一個產品與服務的群聚（集結地點），也是活動與旅遊經驗價值鏈與旅遊分析的基本單位。一個旅遊目的地包含了不同利益相關人並可形成網絡，進而集結成為更大的目的地。

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全球永續旅遊委員會永續旅遊目的地準則 2.0 版本區域），也適用於小規模目的地（如國家公園、在地社區聚落等）。因 GSTC-D 準則與地點（場域）
有關連，不適用於單一機構，然而，如同準則 A1 條款規範內容，許多準則內容可由目的地管理組織
加以應用，同時負責統籌與協調目的地內永續旅遊的策略操作，這類既有管理組織即是 GSTC-D 準則
的核心適用對象。
特別提醒，上述管理組織不必然是在地官方組織或公法人，永續管理是需要公私部門的共同參與，GSTC-D 部分準則更針對私部門所制定，不僅包含區內飯店或付費景點等私人企業，還包含其他型式
的設施、營運與業務單位，如: 博物館、慶典儀式、公有建築、歷史古蹟等。

Performance indicators and SDGs
The performance indicators presented here are designed to provide guidance in measuring compliance withthe criteria. They are not intended to be the definitive set or all-inclusive, but to provide a solid sample set
for users of the GSTC C-D in developing their own indicator sets. The performance indicators essentiallyprovide a suggested list of circumstances, factors, evidence and actions to be looked for in a destination inassessing compliance with the criteria. Application of the criteria will help a destination to contributetowards the 2030 Agenda for Sustainable Development and the 17 Sustainable Development Goals. Against
each of the criteria, one or more of the 17 SDGs is identified, to which it most closely relates.

績效指標與永續發展目標 (SDGs)
文件中「績效指標」制定的用意在於為管理者提供指導方向，用於測量管理操作是否符合 GSTC-D 準
則。「績效指標」也絕非不容更改或包羅萬象的指標建議，而是為 GSTC–D 準則的使用者在制定自己的績效指標時，提供可參考之案例。
基本上，績效指標在評鑑目的地是否符合永續準則時，提供目地的需被檢視的環境現況、要件、證據與相關行動的建議清單。GSTC-D 準則的應用將有助於目的地之永續發展，並為 2030 年聯合國 17
項 SDGs 永續發展目標 (SDGs) 做出貢獻。
每一項 GSTC-D 準則，皆能對應到與其密切相關的一項或多項永續發展目標 (SDGs)。

Language and Translations
English is the official language of the GSTC Criteria and its related system. Translations into other languages
appearing on the GSTC website or elsewhere are to be used for training and awareness purposes and are
not authorized for usage in technical programs including certification and accreditation except where
specifically stipulated by formal agreement between the GSTC or its authorized Accreditation Body and thestandard owner and/or Certification Body. In the case of authorized usage of a language other than English,
any doubt regarding interpretation of the Criteria shall revert to the official English language version.

翻譯語言英語是 GSTC 準則與相關系統採用的官方語言，各國語言的翻譯版本也將陸續呈現在 GSTC 官方網站
上，及 GSTC 相關訓練計畫或其他宣導場合。然，未授權任何單位使用於技術專案計畫（包括驗證和認證），除非 GSTC 正式授權予驗證機構 (Accreditation Body)、標準擁有者 (Standard Owner) 及認證機
構 (Certification Body)，並與之有正式協議者除外。
在授權使用非英語版本情況下，對於準則詮釋有任何疑問，應以正式官方英語版本為準。

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全球永續旅遊委員會永續旅遊目的地準則 2.0 版本

Transition period
The transition periods for replacing GSTC Destination Criteria v1.0 with v2.0 are based on function, as follows:• For purposes of policy-setting, training, and any other purposes not related to certification, v2.0 should
be used with immediate effect• Owners of GSTC-Recognized destination/community standards shall have a period of two years tocomply with the new v2.0, up to 31st December 2021. Owners may wish to adapt their standard to therevisions earlier, but should do so no later than June 30th, 2021, to allow time for any necessary
adjustments per GSTC’s review of the compliance of those changes.
• Certification Bodies that were accredited to certify destinations to GSTC Destination Criteria v1.0 musthave the revised v2.0 fully integrated into the certification system with evidence of past application of it
by December 31st, 2021. Their normal maintenance of accredited status shall not be delayed during thetransition period. New applicants for Accreditation after December 2019 must ensure that they are using
GSTC-D v2.0, or a GSTC-Recognized standard that is equivalent to v2.0, prior to submitting an application
for Accreditation.

過渡時期
在 GSTC-D 準則 1.0 版本轉換至 2.0 版本的過渡時期，根據不同功能目的，使用說明如下:對於政策制定、培訓及其他與認證無關之使用，應立即使用 2.0 版本
對於 GSTC 已承認之目的地/社區標準的擁有者，將有兩年緩衝期進行版本 2.0 的修正作業，最遲至 2021 年 12 月 31 日前必須完版本更新，針對希望盡早完成改版的目的地/社區標準的擁有•者，需考量 GSTC 之檢視作業所需足夠審閱與調整時間，建議最遲於 2021 年 6 月 30 日前完成提交作業。
對於依照 GSTC-D 準則 1.0 版本驗證通過 (Accredited) 的認證單位 (CB)，需將 2.0 版本的修正版整合至其認證機制，並於 2021 年 12 月 31 日前與原申請文件一同重新提交。改版期間，關於原定
相關驗證作業程序，仍須如期進行。2019 年 12 月後，新的認證機制驗證 (Accreditation) 申請或申請 GSTC 標準承認 (Recognized) 之申請，皆須以 GSTC-D 版本 2.0 為基準，進行文件提交。

Revisions to the GSTC Criteria
This version (v2.0) has been formally adopted by the Board of the Directors as the definitive version of the
GSTC Destination Criteria (GSTC-D), as from 6 December 2019. This version of the GSTC Destination Criteria(v2.0) is the 1strevision since their December 2013 formal release. GSTC shall conduct periodic reviews of noless than five years after the previous revision to determine whether the current version remains relevant
and whether and when a formal revision process should commence. The next such review shall likely takeplace approximately December 2024. GSTC welcomes comment on the Criteria at any time via the Criteria
section of www.gstcouncil.org. Should comments provide evidence of need to conduct a review earlier thanDecember 2024, GSTC may conduct a review at an earlier date.

GSTC 準則修定
本 GSTC-D 準則 2.0 版本於 2019 年 12 月 6 日起，由 GSTC 全球永續旅遊委員會董事會正式通過施行。
本 2.0 版本系修改自 2013 年 12 月首次正式公布的 1.0 版本。
GSTC 將進行定期準則審查，頻率應不少於五年一次，通過重新審查 GSTC-D 準則，以確認當前版本的適用性，同時確認是否要啟動新一輪正式的準則修訂流程，下一次審查計畫於 2024 年 12 月展開，
GSTC 歡迎各界隨時對準則提出相關建議，請參閱 GSTC 官方網站準則頁面 www.gstcouncil.org，以獲
得更多訊息。若有明確理由需提早進行準則修訂，GSTC 亦可能於 2024 年 12 月之前著手進行 GSTC-D
版本的審查作業。

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The structure of the criteria
The criteria are in four sections, each with two or three sub-sections, as shown below. The order of thesections and sub-sections in no way indicates the relative importance of each topic.

準則架構
本準則分為四章，每章包含 2-3 個分節，具體架構如下表所示。章節順序與主題重要性無關。
SECTION A: Sustainable management
SECTION C: Cultural sustainability
A(a) Management structure and framework
C(a) Protecting cultural heritage
A(b) Stakeholder engagement
C(b) Visiting cultural sites
A(c) Managing pressure and change
第三章：文化的永續發展
第一章：永續管理
C(a) 文化資產保存A(a) 管理架構
C(b) 文化景點參訪A(b) 利益相關人參與A(c) 壓力與變化管理
SECTION D: Environmental sustainability
D(a) Conservation of natural heritage
D(b) Resource management
D(c) Management of waste and emissions

SECTION B: Socio-economic sustainability
B(a) Delivering local economic benefits
B(b) Social wellbeing and impacts
第二章：社會經濟的永續發展B(a) 在地的經濟效益
B(b) 社會福祉與衝擊

第四章：環境的永續發展D(a) 自然遺產保育D(b) 自然資源管理
D(c) 廢水、廢棄物與廢氣排放管理1

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全球永續旅遊委員會永續目的地準則 2.0 版本
準則

績效指標

第一章：永續管理 SECTION A: Sustainable management
A(a) Management structure and framework

A(a) 管理架構
A1 Destination management responsibility
The destination has an effective organization,
department, group, or committee responsible
for a coordinated approach to sustainable
tourism, with involvement by the private
sector, public sector and civil society. This
group has defined responsibilities, oversight,
and implementation capability for the
management of socio- economic, cultural andenvironmental issues. The group is adequately
funded, works with a range of bodies indelivering destination management, hasaccess to sufficient staffing (including
personnel with experience in sustainability)and follows principles of sustainability andtransparency in its operations andtransactions.
A1 目的地管理責任
目的地管理單位建立了有效的組織、部門、團隊或委員會負責協調公私部門與
公民社會共同參與，並採取行動推動永續旅遊發展。這個組織需要明確地管理
其在社會經濟、文化與環境等課題的責任，並具有監督以及執行能力。

a.

Documentary evidence showing relevant makeup and responsibilities of the group.
A financial plan and budget showing current andfuture funding sources.
Evidence of links and engagement with otherbodies.
Records of permanent staff and contracted
personnel, indicating relevant experience.
Management guidelines and processes, which
demonstrate awareness and adherence tosustainability principles and transparency inoperations and letting of contracts.

b.
c.
d.
e.

a.
b.
c.
d.

可說明該組織架構與相關權責之證明文件。
當前與未來的資金來源的預算與財務計畫。
其他組織團體、機構之串連、參與的證明。
可證明永久員工與簽約員工擁有與永續相關的工作經驗的證明文件。
目的地管理指南與流程明確說明對永續原則的e.

認知與遵守，且營運與合約執行流程的管理透明化。

該組織同時需要有充足的資金來源，與
一系列機構合作共同進行目的地管理，同時應具有足夠的工作人員（包含有永續工作相關經驗的人員），並在業務營
運過程中遵循永續與透明原則。

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全球永續旅遊委員會永續旅遊目的地準則 2.0 版本

A2 Destination management strategy andaction plan
The destination has established and is
implementing a multi-year destination
management strategy and action plan that is
publicly available, is suited to its scale, wasdeveloped with stakeholder engagement andis based on sustainability principles. The
strategy includes an identification andassessment of tourism assets and considers
socio-economic, cultural and environmental
issues and risks. The strategy relates to andinfluences wider sustainable development
policy and action in the destination.

a.
b.
c.
d.

e.

a.

A2 目的地管理策略與行動計畫

b.

目的地管理單位制定了與其規模相適應
的中長期管理策略與行動計畫，該策略
與行動計畫在制定過程中，以永續原則
為基礎，由利益相關人共同參與制定。

c.

管理策略包含對旅遊資產的辨識與評
估，並綜合考量社會經濟、文化與環境
方面的課題與風險。該策略應能連結與
影響比目的地更廣泛的永續發展政策與行動。

A published document setting out the current
destination strategy and action.
The strategy/plan clearly visible and available
online.
Evidence of stakeholder consultation, meetings
etc. in developing the plan.
Reference to sustainability principles and anassessment of assets, issues and risks, containedin the strategy and action plan.
Specific references in the strategy/action plan towider sustainable development policy (including
pursuit of the SDGs), and vice versa.
一份公開發行的文件，載明目的地當前的
策略與行動計畫。
策略與行動計畫要具能見度，且可在網路
上查詢。
策略行動計畫發展過程中，保留利益相關
人諮詢會議之參與證明文件。
策略與行動計畫應採用永續原則，且包含
對資產、課題與風險的評估。
策略與行動計畫內容應具體觸及更廣的永續發展政策（包含遵循聯合國永續發展目標），反之亦然。

d.
e.

a.

A3 Monitoring and reportingSpecific quantifiable socio-economic, culturaland environmental indicators and targets
identified.
Measurement against these indicators, withresults recorded and publicised at least annually.
Written evidence of monitoring and reporting ofactions and outcomes.
Previous reviews of monitoring system andschedule for future reviews.

The destination is implementing a system tomonitor and respond to socio-economic, b.
cultural and environmental issues and impacts
arising from tourism. Actions and outcomes are c.
regularly monitored, evaluated and publicly
reported. The monitoring system is periodically d.
reviewed
A3 監測與報告
目的地管理單位針對因旅遊產生之社會經
濟、文化與環境課題與衝擊，制定一套監測與應變系統。定期監控、評估及公開揭
露相關行動計畫與實施成果。同時，目的地管理單位對監測系統需進行定期審查及檢視。

a.

有明確可量化的社會經濟、文化和環境指標與目標。
對這些指標進行量測、紀錄結果並至少每
年公布一次。
對行動與結果進行監測與報告，並保留書面紀錄。
監控流程須包含針對過去監測系統的審查以及對未來審查的時間表。

b.
c.
d.

A(b) Stakeholder engagement3

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A(b) 利益相關人參與
A4 Enterprise engagement and sustainability
standards
The destination regularly informs tourism
related enterprises about sustainability issues
and encourages and supports them in making
their operations more sustainable. The
destination promotes the adoption ofsustainability standards, promoting theapplication of GSTC-I Recognized standards
and GSTC-I Accredited certification schemes
for tourism enterprises, where available. The
destination publicizes a list of sustainability
certified enterprises.
A4 企業參與和永續標準
目的地管理單位定期向旅遊業者通報永續相關議題並鼓勵、支持他們在營運操作上的永續實踐。在可能的情況下，目的地管理單位向旅遊業者推廣採用永續標準，並推廣區域內 GSTC 承認之產業永續標準及GSTC 驗證通過的產業認證機制。目的地管理單位應公布獲得永續認證的企業名單。

A5 Resident engagement and feedback
The destination enables and promotes public
participation in sustainable destination
planning and management. Local
communities’ aspirations, concerns andsatisfaction with tourism sustainability anddestination management are regularly
monitored and publicly reported, and action istaken in response to them. The destination
has a system to enhance local understandingof sustainable tourism opportunities andchallenges and to build the capacity ofcommunities to respond.
A5 在地居民參與及回饋
目的地管理單位應該讓公眾有機會參與永續旅遊目的地的規劃與管理。並積極加強

a. Evidence of regular communication ofsustainability issues to tourism-related businesses(Media, meetings, direct contact etc.).
b. Sustainability support and advice to tourism
related business – available and promoted.
c. Number and percentage of businesses certified
against tourism sustainability standards (andwhether GSTC recognised/accredited), withtargets for wider outreach.
d. Evidence of promotion of certification schemes.
e. List of tourism-related certified enterprises, kept
up to date.
a. 與旅遊業者定期交流永續相關議題，並保留證
明文件（媒體訊息、會議、直接連繫等）。
b. 針對已準備好並且被目的地管理單位推廣的旅
遊業者，目的地管理單位提供永續相關的支持與建議。
c. 有一定數量和比例的企業獲得永續旅遊認證(透過 GSTC 承認的標準機制或 GSTC 驗證通過的認
證系統皆可），且以更多企業獲得此類認證為
目標。
d. 推廣認證機制的相關證明文件。
e. 羅列通過永續旅遊相關認證的企業名單，並且定期更新。
a. Evidence of the promotion and facilitation of
public participation in destination
planning/management.
b. Information on the type and level of suchparticipation.
c. Surveys of residents and other systematic
feedback mechanisms, covering tourism issues.
d. Evidence of action taken in response to residents’
feedback.
e. Programme of information, education and training
on tourism provided for residents.
a. 促進及協助公眾參與目的地的規劃與管理的證
明文件。
b. 上述公眾參與的型式與層級（對象）等相關訊
息的證明文件。

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公共參與，定期監測與公開永續報告，及其他相關回應在地社區期望的回饋行動。
目的地管理單位應建置一套系統，用以加
強在地對永續旅遊相關機會與挑戰的認知，並建立社區處理永續議題的應變能力。
A6 Visitor engagement and feedback
The destination has a system to monitor andpublicly report visitor satisfaction with thequality and sustainability of the destination
experience and, if necessary, to take action in
response. Visitors are informed aboutsustainability issues in the destination and thepart that they can play in addressing them.
A6 遊客參與及回饋
管理單位針對目的地旅遊體驗的品質與永續性，建立遊客滿意度監測及公開報告的
機制，並在必要時採取相對應的行動。遊客需要被告知目的地存在的永續課題，以及遊客在解決這些課題中可參與扮演的角色。
A7 Promotion and information
Promotion and visitor information material
about the destination is accurate with regard
to its products, services, and sustainability
claims. Marketing messages and othercommunications reflect the destination’svalues and approach to sustainability andtreat local communities and natural andcultural assets with respect.
A7 推廣和訊息
目的地管理單位必須準確表達關於產品、服務與永續方面要求的推廣與遊客訊息傳遞等素材。行銷資訊與其他溝通訊息需反
映目的地對於永續的價值觀、永續發展理念，以及秉持對在地社區、自然與文化資
產的尊重。
A(c) Managing pressure and changec. 針對旅遊相關課題，對在地居民與其他系統化
回饋機制進行調查。
d. 針對在地居民的回饋所採取的相關行動，並保留相關證明文件。
e. 為本地居民提供永續旅遊相關訊息傳遞、教育與培訓計畫。
a. Visitor surveys (and other feedback mechanisms)– carried out and reported.
b. Surveys and feedback includes visitor reaction tosustainability issues.
c. Evidence of actions taken in response to visitor
survey/feedback findings.
d. Examples of visitor information that covers
sustainability issues and how to respond to them.
a. 遊客調查（以及其他回饋機制）– 需被執行與
報告。
b. 調查與回饋中需包含遊客對永續相關課題的回應。
c. 針對遊客調查與回饋的結果，管理單位應保留
回應行動之相關證明文件。
d. 在提供的遊客訊息中有與永續議題相關的案
例，也包含遊客對該（永續）議題的反饋。
a. Current information and promotional material
with appropriate content.
b. A process exists for checking the accuracy andappropriateness of destination promotion andinformation.
c. Evidence of consultation with local communities
and environmental and cultural bodies oncommunications content and delivery.
a. 現有的訊息和推廣材料應具備適當的內容。
b. 具備對目的地推廣訊息的準確性與適當性的審核流程。
c. 與在地社區、環境與文化組織針對相關內容進
行諮詢與訊息傳遞溝通，並保留相關證明文
件。

A(c) 壓力與變化管理
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A8 Managing visitor volumes and activities
The destination has a system for visitor
management which is regularly reviewed.
Action is taken to monitor and manage thevolume and activities of visitors, and to reduceor increase them as necessary at certain times
and in certain locations, working to balance
the needs of the local economy, community,
cultural heritage and environment.
A8 遊客數量與活動管理
目的地管理單位應建立遊客管理系統，且對其進行定期審查。目的地管理單位採取行動監測與管理遊客的數量和活動，於特
定時刻和地點，根據需要增減遊客數量和
活動，以平衡在地經濟、社區發展需求和
文化遺產、環境的乘載量。

A9 Planning regulations and development
control
The destination has planning guidelines,
regulations and/or policies which control thelocation and nature of development, require
environmental, economic, and socio-cultural
impact assessment and integrate sustainable
land use, design, construction, anddemolition. Regulations also apply tooperations, including property rental andconcessions for tourism purposes.
The guidelines, regulations and policies werecreated with public participation and arewidely communicated and enforced.
A9 法規規劃和開發控制
目的地管理單位應公布並實施規劃指南、法規條例和/或政策方針，用以控
制開發區位和開發性質，並要求對環境、經濟、社會文化影響進行評估。綜
合考量土地使用、規劃設計、建築結構

a. The destination management strategy and action
plan addresses seasonality and spread ofvisitation.
b. Variation in visitor volumes throughout the year ismonitored, including in the most visited locations.
c. Impacts of visitor volumes and activities are
identified through observation and communityand stakeholder feedback.
d. Actions taken to manage visitor flows andimpacts.
e. Marketing strategy and selection of target
markets takes account of visit patterns, theimpact of activities and destination needs.
a. 目的地的管理策略和行動計畫需要解決遊客量
分布的淡旺季季節性問題，並實現遊客流量分
散。
b. 對全年遊客量的變化進行監測，包括遊客最多的地區。
c. 通過觀察及社區、利益相關人的回饋，識別遊客數量和活動對目的地的衝擊。
d. 採取行動，對客流及其衝擊進行管理。
e. 行銷策略和對目標市場的選擇，需考量遊客行
為模式、活動衝擊和目的地的需求。
a. Specific policies/regulations/ guidelines which
control development – documented and identified
by title and date.
b. Impact assessment requirements are set out,
covering environmental, economic, andsociocultural impacts, at sufficient scale toaddress long term issues for the destination.
c. Specific regulations on property rental andoperation for tourism, with evidence of theirapplication and enforcement.
d. Evidence of public participation in thedevelopment of policies/regulations/guidelines.
e. Evidence of consultation with, and consent fromindigenous people or minority ethnic groups when
tourism development has been proposed or has
occurred in their territories.
f. Evidence of communication and enforcement of
the policies/regulations/guidance, at planning,development and implementation stages.

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物的興建與拆除等面向的永續發展。法規條例同樣應用在營運，包含與旅遊目
的相關的物業租賃和特許使用。
指南、法規條例和/或方針政策是在公
眾參與下而制定，並經歷廣泛溝通與執行。

A10 Climate change adaptation
The destination identifies risks andopportunities associated with climate change.
Climate change adaptation strategies are
pursued for the siting, design, development
and management of tourism facilities.
Information on predicted climate change,
associated risks and future conditions isprovided for residents, businesses andvisitors.
A10 適應氣候變遷
目的地管理單位能夠指認與氣候變遷相關的風險與機會。在旅遊設施的選址、設計與開發和管理上，採取能適應氣候
變遷的策略。目的地管理單位應向在地
居民、業者及遊客提供氣候變遷相關預測、風險和未來可能面臨狀況等相關訊息。

A11 Risk and crisis management
The destination has a risk reduction, crisis
management and emergency response planthat is appropriate to the destination. Key

a. 控制開發應有明確的政策、條例或指南，所有
該類文件應存檔並有明確的名稱和日期以利辨
識。
b. 對環境、經濟以及社會文化分別進行明確的影
響評估，且評估的規模需考量如何解決目的地
長期存在的課題。
c. 對旅遊業相關的物業租賃和特許營業項目應建立具體規範，並有證明文件說明相關使用與執
行符合相關條例。
d. 制定政策、條例或指南時，應有公眾參與且保
留相關證明文件。
e. 旅遊開發計畫之提出，是在本地原住民或少數
民族生活區域時，需與他們協商並徵得同意，
且有證明文件說明執行過程。
f. 在目的地規劃、開發和執行階段，相關政策、
條例、指南的傳播與執行皆有證明文件。
a. The destination management strategy and action
plan identifies and addresses climate issues.
b. Regulations, guidelines and zoning for tourism
development and activities accommodate theconsequences of climate change.
c. A climate risk assessment, covering current andfuture risks – undertaken and made publicly
available.
d. Evidence of consideration of impact on, andcontribution of, local ecosystems to climatechange adaptation.
e. Information on climate change that has been
made publicly availablea. 目的地管理策略與行動計畫，需能指認並且強調氣候課題。
b. 旅遊業發展和活動的規範、準則與分區應考量
氣候變遷的課題。
c. 公開提供氣候變遷風險評估，該評估需涵蓋當
前與未來的風險。
d. 在適應氣候變遷時，充分考量當地生態系統對
氣候變遷的影響和貢獻，並保留相關證明文件。
e. 公開氣候變遷相關訊息。
a. A documented risk reduction, crisis management
and emergency response plan for tourism in thedestination.
b. The plan recognises a wide range of risks,
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elements are communicated to residents,
visitors, and enterprises. Procedures andresources are established for implementing
the plan and it is regularly updated.
A11 風險與危機管理
目的地管理單位應制定一套適合自身降低風險、危機管理和緊急應變的計畫。並向
在地居民、遊客與企業充分溝通傳達應變計畫的關鍵內容，擬定相關程序及建立資
源以利應變計畫之執行與定期更新。

resource depletion, and others appropriate to thelocation.
c. Communication procedures identified for use
during and after an emergency.
d. Programme for local delivery of information andtraining on risk and crisis managementa. 目的地管理單位應制定適合於目的地旅遊產業
降低風險、危機管理和緊急處理計畫之書面檔
案的記錄與存檔。
b. 計畫應能辨識更廣泛的風險，包含自然災害、
恐怖主義、疾病健康、資源枯竭和其他當地可能會出現的風險。
c. 該計畫應包含在緊急狀況出現期間和後期得以
使用的溝通流程。
d. 對於風險與危機管理，應有在地遞訊息傳遞與
培訓的計畫。

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準則

績效指標

SECTION B: Socio-economic sustainability

第二章：社會經濟的永續發展B(a) Delivering local economic benefits

B(a) 在地的經濟效益分配
B1 Measuring the economic contribution of
tourism
The direct and indirect economic contributionof tourism to the destination’s economy ismonitored and publicly reported. Appropriate
measures may include levels of visitor volume,
visitor expenditure, employment andinvestment and evidence on the distributionof economic benefits.
B1 評估遊遊業的經濟貢獻
監測並公開報告旅遊業對目的地直接與間
接的經濟貢獻。適當的監測項目包含遊客
類別、數量、旅遊開支、當地就業人數與
投資成本，以及經濟收益分配等的相關證
明文件。
B2 Decent work and career opportunities
The destination encourages and supports
career opportunities and training in tourism.
The destination’s tourism enterprises commit
to providing equality of opportunity for local
employment, training and advancement, asafe and secure working environment, and aliving wage for all.
B2 合適的工作與就業機會
目的地管理單位鼓勵和支持旅遊業相關的
就業機會與培訓。目的地內的旅遊業者承諾提供平等的在地就業、培訓與升遷機
會，為所有員工提供安全、可靠的工作環
境與基本生活工資。

a. Programme of economic data gathering.
b. Annual reports on the direct and indirect
economic contribution of tourism in thedestination.
c. Data covering a range of measures of economic
impact (e.g. volume, expenditure, employment,
investment and spread of economic benefit in thedestination).
a. 經濟數據的收集方案。
b. 關於旅遊業目的地直接和間接的年度經濟貢獻
報告。
c. 數據應包含更廣泛的經濟衝擊指標（例如：遊客數量、開支、就業人數、投資以及目的地範圍內的經濟利益分配等）。
a. Provision of relevant skills training
programmes/courses, available locally.
b. Statements of commitment by tourism
enterprises to the provision of decent work/
career opportunities.
c. Training and employment opportunities promoted
to and taken up by local people, including women,
young people, minorities and people withdisabilities.
d. Channels for checking working conditions andreceiving/handling grievances (e.g. involvement oflabour unions).
a. 提供在當地即可參加的相關技能培訓計畫或課程。
b. 旅遊業者承諾提供合適的工作及就業機會。
c. 對當地人提供培訓和就業機會，對象應含括婦
女、青年、少數民族和身心障礙人士。

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d. 建立檢查工作條件和接受處理投訴的管道（例如：工會的參與）。
B3 Supporting local entrepreneurs and fairtrade
The destination encourages the retention of
tourism spending in the local economy
through supporting local enterprises, supply
chains and sustainable investment. It
promotes the development and purchase of
local sustainable products based on fair tradeprinciples and that reflect the area’s natureand culture. These may include food andbeverages, crafts, performance arts,
agricultural products, etc.
B3 支持本地企業與公平貿易
目的地管理單位透過支持本地企業、供應鏈及永續投資，鼓勵並提高在（產）地消費。
在提倡公平交易原則的基礎上，開發與購買富有當地自然與文化特色的永續產品，
包含食品、飲料、工藝品、表演藝術與農產品等。
B(b) Social wellbeing and impacts

a. Advice, finance or other support – available in thedestination for tourism-related SMEs.
b. Assistance with market access for local tourism
related SMEs.
c. Action to encourage and assist local tourism
enterprises to purchase goods and services locally.
d. Initiatives to help local farmers, artisans and foodproducers to engage in the tourism value chain.
e. Local produce and crafts identified, promoted andavailable for sale to visitors in the destination.
a. 為目的地之旅遊相關的中小型企業提供建議、資金或其他支援。
b. 協助當地旅遊相關的中小企業進入市場。
c. 以實際行動鼓勵與協助當地旅遊企業購買在地
商品及服務。
d. 幫助當地農民、工匠和食品生產商進入旅遊產
業鏈。
e. 目的地管理單位對在地產品與工藝品進行識別
推廣與出售之行動。

B(b) 社會福祉與衝擊
B4 Support for community
The destination has a system to enable andencourage enterprises, visitors, and the public
to contribute to community and sustainability
initiatives in a responsible manner.
B4 支持社區發展.
目的地管理單位應建立一套能夠鼓勵企業、遊客、大眾以負責任的方式為在地社
區與永續發展計畫做出貢獻的系統。

B5 Preventing exploitation anddiscrimination
The destination upholds international
standards on human rights. It has laws,a. Support for local community and sustainability
initiatives by local tourism enterprises is
encouraged and facilitated.
b. Schemes exist, and are promoted, for visitors to
support local community and sustainability
initiatives.
c. Volunteering and engagement with thecommunity does not involve intrusion or
exploitation.
a. 鼓勵和促進當地旅遊企業對當地社區和永續發
展計畫的支持。
b. 具備並持續推廣促進遊客支持當地社區和永續發展計畫的方案。
c. 志願服務與社區參與不可涉及侵擾或剝削。
a. Reference (title, date) to specific laws that pertainin the destination regarding human rights,
exploitation, discrimination and harassment.

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practices and an established code of conduct
to prevent and report on human trafficking,modern slavery and commercial, sexual, or
any other form of exploitation, discriminationand harassment of or against anyone,
particularly children, adolescents, women,
LGBT and other minorities. The laws andestablished practices are publicly
communicated and enforced.
B5 防止剝削與歧視目的地管理單位應支持國際人權標準，執行相關法律、條例，建立行為守則，以防
止和通報販賣人口、現代奴役以及對任何人進行商業/性/其他型式的剝削、歧視和騷擾行為，特別是針對兒童、青少年、婦女、LGBT 和其他少數族群。

b. Evidence of communication and enforcement ofabove laws and related good practice (including totourism enterprises and visitors).
c. Risk and impact analysis regarding human rights,
including human trafficking, modern slavery andchild labour – conducted regularly.
d. Destination and key tourism players are
signatories to the Code of Conduct for theProtection of Children from Sexual Exploitation in
Travel and Tourism.
a. 目的地管理單位公布有關人權、剝削、歧視以及騷擾的特定法律（名稱，日期）。
b. 溝通與執行上述法律和相關有效的實踐證明（包括與旅遊企業和遊客的實踐）。
c. 定期進行有關人權議題的風險和衝擊分析，包括人口販運、現代奴役以及童工議題。
d. 目的地管理單位和主要旅遊業參與者簽署《保護兒童免受旅行和旅遊業性剝削行為守則》。

相關法律和實施細節都需公開傳達且具有
效力。
B6 Property and user rights
a. Reference (title, date) to specific laws that pertain
Laws and regulations regarding property rights
in the destination regarding property rights andand acquisitions are documented andacquisitions and user and access rights toresources.
enforced. They comply with communal andindigenous rights, ensure public consultation b. Reference in the above laws to communal andindigenous rights, public consultation andand do not authorize resettlement without
resettlement.
free prior and informed consent and fair andjust compensation. Laws and regulations also c. Evidence of enforcement of the above laws in thecontext of tourism development and activity.
protect user and access rights to key resources.
d. Evidence of community consultation, consent andB6 產權與使用權
compensation.
目的地管理單位記錄並執行有關產權和收
購的法律與規範。這些法規維護在地社區
a. 目的地管理單位公布有關產權、收購、使用者
住戶與原住民的產權與使用權，確保公開及使用權的具體法律（名稱、日期）。
諮詢之法定程序，在沒有事先通知並徵求
b. 上述法律中應包含本地社區和原住民的權利、同意、且完成公平、公正補償的情況下，公眾意見徵詢以及重新安置等內容。
不得批准對原住民（戶）進行重新安置。
c. 提供在旅遊業發展和活動中執行上述法律的證
法規同時應保護核心資源的使用者及使用明文件。
權限不受侵犯。
d. 提供關於社區諮詢、同意以及補償的相關證明
文件。
B7 Safety and security
a. Security and health services are well established
The destination has a system to monitor,
and active in the destination.
prevent, publicly report, and respond to crime, b. The needs of visitors are identified and addressedsafety, and health hazards that addresses thein the delivery of security and health services.
needs of both visitors and residents.
c. Tourism facilities are inspected for compliancewith safety and hygiene standards.

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B7 安全與保障
目的地管理單位建立一套監測、預防且公
開的報告、應對犯罪、安全、健康危害的
機制，以滿足旅客與居民的需求。

a. 在目的地建立良好且可執行的安全和健康服務
機制。
b. 指認並解決遊客對於安全及健康服務的需求與
資訊傳達。
c. 檢查旅遊設施是否符合安全和衛生標準。
a. The existence of any regulations and standards
regarding the accessibility of visitor sites, facilities
and services.
b. Consistent application of accessibility standards inpublic facilities.
c. Data on the extent/proportion of visitor sites andfacilities that are accessible.
d. Evidence of programmes to improve access forpeople with a range of access needs.
e. Information on accessibility included incommunications about the destination as a whole.
f. Details of accessibility included in visitor
information about key sites.

B8 Access for all
Where practical, sites, facilities and services,
including those of natural and cultural
importance, are accessible to all, including
persons with disabilities and others who havespecific access requirements or other special
needs. Where sites and facilities are notimmediately accessible, access is afforded
through the design and implementation ofsolutions that take into account both the
integrity of the site and such reasonableaccommodations for persons with accessrequirements as can be achieved. Information
is made available on the accessibility of sites,
facilities and services.
a. 於遊客景點、設施以及服務等層面，具備無障
礙使用條例和標準。
B8 無障礙 / 可及性
b. 在公共設施中採用一致的無障礙設施標準。
在實際可行的條件下，應確保所有人，包c. 建構具備無障礙設施的遊客景點及設施的範圍/
含身心障礙和其他有特殊需求的人士，都比例資料。
可以無障礙地進入特定場所、使用設施與
d. 相關符合各種有特殊需求族群的無障礙設施改
享受服務，包含重要的自然與文化場所。
善方案之證明文件。
而，針對原本不具有無障礙環境的景點及
e. 目的地的宣傳資訊中包含無障礙使用的相關資設施，應透過妥善的通用設計及解決方訊。
案，考量場所體驗的完整性及特殊需求使
f. 主要景區的遊客資訊中應包含無障礙使用的細用者出入的合理性，提高其可及性。
節。
同時，目的地管理單位應提供區內場所、
設施與服務，關於無障礙/可及性等相關訊
息。

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第三章：文化的永續發展C(a) 文化資產保存
a. Lists of cultural assets, including evaluation and
C1 Protection of cultural assets
indication of vulnerability.
The destination has a policy and system tob. Programme of rehabilitation and conservation ofevaluate, rehabilitate, and conserve cultural
assets.
assets, including built heritage and culturalc. Mechanisms for using income from tourism tolandscapes.
support conservation of cultural assets.
C1 文化資產保存目的地管理單位應建立一套評估、修復與
a. 建立文化資產清單，包括評估和脆弱性指標。
保存文化資產的政策與系統，包含修復遺b. 文化資產修復與保護方案。
產和文化地景。
c. 建立以旅遊收入支持文化資產保護的機制。
C2 Cultural artefacts
a. Reference to relevant laws relating to historical
The destination has laws governing the proper
artefacts pertaining in the destination (title, date).
sale, trade, display, or gifting of historical and b. Evidence of communication of relevant laws totourism enterprises and visitors.
archaeological artefacts. The laws are enforced
and publicly communicated, including to c. Evidence of enforcement of relevant laws.
tourism enterprises and visitors
a. 目的地管理單位頒布與歷史文物相關的法律
C2 文物（名稱、日期）。
目的地管理單位頒布法律，規範有關歷史b. 向旅遊企業和遊客傳達相關法律的證明文件。
和考古工藝品的銷售、貿易與展示或贈與
c. 執行相關法律的證明文件。
等行為。相關法規應強制執行，並向旅遊
業者與遊客公開傳達。
C3 Intangible heritagea. Identification and listing of intangible cultural
The destination supports the celebration andheritage.
protection of intangible cultural heritage, b. Examples of celebration and visitor experiences ofincluding local traditions, arts, music, language,intangible cultural heritage (events, distinctive
gastronomy and other aspects of local identity
products etc.).
and distinctiveness. The presentation, c. Evidence of involvement of local and indigenous
communities in developing and delivering visitor
replication and interpretation of living culture
experiences based on intangible cultural heritage.
and traditions is sensitive and respectful, seeks
to involve and benefit local communities, and d. Feedback from visitors and local communities ondelivery of intangible heritage experiences.
provides visitors with an authentic and genuine
experience.
a. 指認非物質文化遺產並列冊。
C3 非物質文化遺產
b. 非物質文化遺產的慶典活動和遊客體驗（如活
目的地管理單位支持非物質文化遺產的頌動、特色產品等）的示範案例。
揚與保護，包含當地傳統文化、藝術、音樂、語言、美食與其他具當地特色與獨特

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性的非物質文化遺產。對現有生活文化與
傳統的展演、重現與詮釋需謹慎且心懷尊重。尋求當地社區參與並造福當地社區，
同時為遊客提供真實、原汁原味的在地體
驗。
C4 Traditional access
The destination monitors, protects, and whennecessary rehabilitates or restores local
community access to natural and cultural sites.
C4 傳統的使用
針對在地傳統的自然與文化場所，目的地
管理單位需進行監測、保護並在必要時重
建或修復，以協助在地社區居民能重新使
用與傳承傳統文化。

c. 本地和原住民社區參與發展和向遊客傳達以非物質文化遺產為基礎的旅遊體驗之證明文件。
d. 有遊客和當地社區對提供非物質文化遺產體驗的回饋。
a. Monitoring of accessibility to natural and culturalsites for the local community.
b. Evidence of engagement with the local
community regarding traditional access.
c. Specific action to protect and/or rehabilitate local
community access.

a. 監測當地社區對自然和文化景區的可及性。
b. 針對傳統的場所使用問題，與當地社區進行相關互動的證明文件。
c. 保護和/或恢復當地社區（對相關資源/空間）之使用權的特定行動。
C5 Intellectual property
a. Reference to laws on intellectual property
The destination has a system to contribute topertaining in the destination (title, date).
the protection and preservation of intellectual b. Communication of intellectual property rights toproperty rights of communities and individuals
tourism stakeholders.
c. Evidence that intellectual property rights are
C5 智慧財產protected in the development of cultural
目的地管理單位應建立一套保護與保存當
experiences for visitor.
地社區或個人智慧財權的系統。
a. 目的地管理單位公布與智慧財產有關的法律（名稱、日期）。
b. 向旅遊業利益相關人傳達智慧財產權。
c. 在開發遊客文化體驗活動過程中，充分保護了
智慧財產權，並保留證明文件。

C(b) 文化景點參訪
C6 Visitor management at cultural sites
The destination has a system for the
management of visitors within and aroundcultural sites, which takes account of theircharacteristics, capacity and sensitivity andseeks to optimize visitor flow and minimize
adverse impacts. Guidelines for visitor
behaviour at sensitive sites and cultural eventsare made available to visitors, tour operatorsand guides before and at the time of the visit.
C6 文化景點的遊客管理
目的地管理單位應建立一套針對文化景點
內部與週邊的遊客管理系統，該系統考量

a. Monitoring of visitor flows and impact on culturalsites, with results shared across the destination.
b. Evidence of action to manage tourism-related
impacts in or around cultural sites.
c. Existence and distribution of published guidelines
on visitor behaviour at sensitive sites and cultural
events and periodic monitoring of compliance.
d. A code of practice for tour operators and tour
guides and/or other engagement with them on
visitor management at cultural sites.
e. Provision of training for guides.
a. 監測遊客流量對文化景點的影響，並與整個目
的地分享結果。

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到該區域特性、承載量、敏感度，同時提升遊客動線品質，降低負面衝擊。在敏感區域與文化慶典中，針對遊客、旅遊業者
與解說員，於參觀期間與參觀前，設計提供參觀行為指南。

C7 Site interpretation
Accurate interpretative material is provided
which informs visitors of the significance ofthe cultural and natural aspects of the sites
they visit. The information is culturally
appropriate, developed with host community
collaboration, and clearly communicated inlanguages pertinent to visitors and residents.
C7 景點解說
目的地管理單位應向遊客提供正確的解說
資訊，以傳達給遊客其拜訪之文化與自然景點的重要性。這些訊息內容在文化上的呈現是適當的，並且是與在地社區共同發
展完成，以訪客與居民可理解的語言，進行清楚有效的溝通傳達。

b. 在文化景點內部或周邊，對旅遊相關衝擊進行
主動管理的行動證明。
c. 公布在敏感區域和文化事件中的遊客行為準則，並定期監測其遵守情況。
d. 制定針對旅遊經營者和解說員有關文化景點遊
客管理的行為守則，和/或進行其他相關互動。
e. 提供解說員培訓。
a. Provision of informative interpretative material onsite and in formats that are accessible pre-arrival.
b. Evidence that interpretative material has been
well researched and is accurate.
c. Interpretation material that identifies thesignificance and sensitivity/fragility of sites.
d. Evidence of host community collaboration in
preparation of relevant interpretative material.
e. Interpretative material available in relevant
languages.
a. 在景點提供內容豐富的解說資訊，並利用其他
形式在遊客到達前向其提供相關資訊。
b. 景點解說資訊經充分研究且準確無虞的證明文件。
c. 景點解說資訊中明確標明景點的重要意義，以及該區域的敏感性/脆弱性。
d. 在編寫相關解說資訊過程中與本地居民進行合
作並保留相關證明文件。
e. 提多種語言版本的解說資訊。

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第四章：環境的永續發展D(a) 自然遺產保育
D1 Protection of sensitive environments
The destination has a system to monitor,
measure and respond to the impacts of
tourism on the natural environment, conserve
ecosystems, habitats and species, and preventthe introduction and spread of invasive
species.
D1 環境敏感區保護
目的地管理單位應建立一套系統，用以監
控、量測和應對旅遊對自然環境、生態保
育、棲地與物種產生的衝擊。同時防止外
來物種的入侵和擴散。

D2 Visitor management at natural sites
The destination has a system for the
management of visitors within and aroundnatural sites, which takes account of theircharacteristics, capacity and sensitivity andseeks to optimize visitor flow and minimize
adverse impacts. Guidelines for visitor
behaviour at sensitive sites are made available
to visitors, tour operators and guides before
and at the time of the visit.
D2 自然景點的遊客管理
目的地管理單位應建立一套自然景點內部與週邊的遊客管理系統，該系統考量該區
域特性、承載量、敏感度，同時提升遊客
動線品質，降低負面衝擊。在敏感區域與
文化慶典中，針對遊客、旅遊業者與解說

a. List of natural heritage sites and assets, indicating
type, conservation status and vulnerability.
b. Programmes to conserve biodiversity and natural
heritage.
c. Programmes to eradicate and control invasive
species.
d. Action to identify, monitor and mitigate tourism
impacts on biodiversity and natural heritage.
e. Mechanisms for using income from tourism tosupport conservation of natural assets.
f. Communications with visitors and enterprises on
reducing spread of alien speciesa. 建立自然遺產和資產清單，指明類型、保存狀
況和脆弱性。
b. 保護生物多樣性和自然遺產的方案。
c. 建立根除和控制入侵物種的方案。
d. 辨識、監測和減輕旅遊對生物多樣性和自然遺產的衝擊之行動。
e. 建立以旅遊收入支持自然資源保護的機制。
f. 針對減少外來物種傳播議題，與遊客和企業溝通。
a. Monitoring of visitor flows and impact on naturalsites, with results shared across the destination.
b. Evidence of action to manage and mitigate
tourism-related impacts in or around natural sites.
c. Existence and distribution of published guidelines
on visitor behaviour at sensitive sites, and periodic
monitoring of compliance.
d. A code of practice for tour operators and tour
guides and/or other engagement with them on
visitor management at natural sites.
e. Cooperation with local conservation bodies to
identify environmental risks associated with
tourism and measures to reduce them.
f. f. Provision of training for guides.
a. 監控遊客量與行為對自然景點的衝擊，並與整
個目的地分享結果。

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員，於參觀期間與參觀前，設計提供參觀
行為指南。

D3 Wildlife interaction
The destination has a system to ensurecompliance with local, national, andinternational laws and standards for wildlife
interactions. Interactions with free roaming
wildlife, taking into account cumulative
impacts, are non-invasive and responsibly
managed to avoid adverse impacts on the
animals concerned and on the viability andbehaviour of populations in the wild.
D3 野生動物互動
目的地管理單位應建立一套系統，以確保
遵循當地、國家與國際法律關於與野生動
物互動之相關標準。與自由活動的野生動
物互動，應考量到累積互動可能造成的影
響，且應確保互動過程的非入侵性，並對
互動進行積極負責任管理，以避免對動物
的生存能力、行為以及族群數造成負面影響。

D4 Species exploitation and animal welfare
The destination has a system to ensurecompliance with local, national, andinternational laws and standards that seek toensure animal welfare and conservation of
species (animals, plants and all livingorganisms). This includes the harvesting orb. 有管理和減輕自然景點內或周邊與旅遊相關衝擊的行動證明文件。
c. 公布敏感區域內的遊客行為準則，並定期監測
其遵守情況。
d. 制定旅遊經營者和解說員關於自然景點遊客管理的行為守則，和/或進行其他相關互動。
e. 與地方保存機構合作，以辨識與旅遊業有關的
環境風險並採取措施降低風險。
f. 提供解說員培訓。
a. Reference (title, date) to international, national
and local laws that apply in the destination
regarding interaction with wildlife.
b. Endorsement of international standards forwildlife viewing for both marine and terrestrial
species.
c. Distribution of a code of practice for wildlife
interaction, including viewing, which reflectsinternational standards.
d. System for checking compliance with regulations,and code of practice amongst tourism operations.
e. Actions to monitor wildlife wellbeing andminimize disturbance, in locations whereinteractions occur.
f. Provision of information to visitors on harmful
wildlife interaction, such as touching and feeding.
a. 目的地管理單位引用關於野生生物互動之國
際、國家及地方法律之名稱及立法日期。
b. 採用關於海洋和陸地物種野生動物觀賞的國際標準。
c. 發布反映國際標準的與野生動物互動（包括觀賞）的行為守則。
d. 建立體系，檢查旅遊相關業務遵守上述法律法
規以及行為守則之執行情形。
e. 在發生野生動物互動的地方，採取監控野生動
物福祉，盡量降低干擾的措施。
f. 向遊客提供何謂有害野生動物的互動之資訊，
如觸摸和餵食。
a. Reference (title, date) to specific international,
national and local laws, standards and guidelinesthat apply in the destination regarding animal
welfare and conservation of species.
b. Notification of laws, standards and guidelines totourism enterprises and guides.

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capture, trade, display, and sale of wildlife
species and their products. No species of wild
animal is acquired, bred or held captive,
except by authorized and suitably equipped
persons and for properly regulated activities.
Housing, care and handling of all wild anddomestic animals meets the highest standardsof animal welfare.
D4 物種入侵與動物福利
目的地管理單位應建立一套系統，以確保
遵循當地、國家合國際法律和標準，力求確保動物福利及物種（動物、植物和所有
生物）保育。這包含禁止捕抓、狩獵野生
動物，禁止貿易、展示和銷售野生動物及使用野生動物製作之商品。除經合法授權、裝備適當的人員或為法律允許的活動
之外，不得捕抓、繁殖或圈養任何野生動
物。所有野生動物和家畜的圈養、照護與處理應符合動物福利的最高標準。

c. A system for inspection of the conditions of
captive wildlife and domestic animals, including
their housing and handling.
d. Licensing and checking of qualifications of
personnel responsible for captive wildlife.
e. Action to promote the Convention on
International Trade in Endangered Species (CITES)in the tourism sector and to ensure compliancewith it.
f. Provision of information to visitors on avoiding
trade in endangered species, e.g. in purchase ofsouvenirs derived from threatened species ofwildlife notified by IUCN or CITES.
g. Enforcement of legislation to ensure that any
hunting activity is part of a scientifically based,
properly managed and strictly enforced approachto conservation.
a. 目的地管理單位制定動物福利和物種保護之國
際、國家及地方性的法律、標準和準則（名稱，日期）。
b. 向旅遊企業和解說員通報這些法律、標準和準則。
c. 建立檢查圈養野生動物和家畜狀況（包括它們的居住和處置）的系統。
d. 對負責圈養野生動物人員的資格進行執照發放和檢查。
e. 在旅遊部門中推廣《瀕危物種國際貿易公約》(CITES)，並確保遵守該公約。
f. 向遊客提供有關避免瀕危物種貿易的資訊，例如：購買《世界自然保護聯盟》(IUCN) 和《瀕危野生動植物種國際貿易公約》(CITES) 通報的
受威脅野生動物的紀念品。
g. 加強立法以確保任何狩獵活動都有其科學依據、且被妥善管理，捕獵活動應嚴格執行保護
策略。

D(b) 自然資源管理
D5 Energy conservation
The destination has targets to reduce energy
consumption, improve efficiency in its use, as
well as increase the use of renewable energy.
The destination has a system to encourage
enterprises to measure, monitor, reduce, andpublicly report their contribution to thesetargets.

a. Energy consumption targets are publicised andpromoted.
b. Programme to increase energy efficiency – e.g.
promoting and supporting insulation.
c. Investment in renewable energy and percent of
total provision/consumption.
d. Support and incentives for energy monitoring andreduction by enterprises.

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D5 節約能源.
目的地管理單位應設定目標以減少耗能，提高能源有效使用，以及增加再生能源的使用。目的地管理單位應建立一套系統，鼓勵企業量測、監控、公開報告他們對這些目標的貢獻。

D6 Water stewardship
The destination encourages enterprises tomeasure, monitor, publicly report and manage
water usage. Water risk in the destination isassessed and documented. In cases of highwater risk, water stewardship goals are
identified and actively pursued withenterprises, to ensure that tourism use does
not conflict with the needs of local
communities and ecosystems.

a. 公布和推廣能源消耗目標。
b. 提出提高能源效率的方案—例如推廣和支持隔
熱材料。
c. 投資可再生能源，提高可再生能源在整體能源
供應/消耗中的比例。
d. 支援和獎勵對能源進行監控並減少消耗的企業。
a. Provision of guidance and support for monitoring
and reduction of water usage by enterprises.
b. Program to regularly assess water risk.
c. Setting, publication and enforcement of water
stewardship goals, where water risk has beenassessed as high.
d. Monitoring and control of sources and volume ofwater used for tourism purposes and its effect on
local communities and ecosystems. Promotion
and checking of adherence to goals by tourism
enterprises.
e. Visitor information on water risk and minimisingwater use.

D6 水資源管理
目的地管理單位鼓勵企業量測、監控、公開報告並管理用水情況。同時應對水資源
風險進行評估與記錄建檔。在水資源風險
a. 為企業監測和減少用水提供指導和支援。
高的情形下，確認水資源管理目標，並積b. 建立定期評估水資源風險的計畫。
極與企業一起執行，以確保因旅遊產生的
c. 在水資源被評估為高風險之地區，設定、公布
水資源使用不與當地社區和生態系統的水和執行水資源管理目標。
資源需求相衝突。
d. 監測和控制旅遊目的地的水源與用水量，以及其對當地社區和生態系統的影響。宣傳和檢查
旅遊企業對用水目標的執行情況。
e. 向遊客提供關於水資源風險和節約用水的資訊。
D7 Water quality
a. Programme of water quality monitoring.
The destination monitors water quality for b. Existence of data and reports on water quality.
drinking, recreational and ecological purposes c. Monitoring bathing water, with certification andusing quality standards. The monitoring results
identification of sites reaching set standards.
are publicly available, and the destination has d. Evidence of actions to improve water quality.
a system to respond in a timely manner to e. Information for visitors on quality of local drinking
water, to encourage use as alternative to bottled
water quality issues.
water.
D7 水質
目的地管理單位應建立對飲用、休閒與生
a. 水質監測方案。
態用水水質進行達標監控的機制。水質監
b. 水質資料和報告。
控結果之資訊應隨時公布公開，並且就監
c. 監控沐浴用水，對達到設定標準的景點進行認
控結果的水質問題即時採取相應的處置措證和鑑定。
施。
d. 具備改善水質行動的證明文件。

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e. 為遊客提供有關當地飲用水品質的資訊，以鼓勵遊客採行替代瓶裝水之方案。

D(c) 廢水、廢棄物與廢氣排放管理
D8 Wastewater
The destination has clear and enforced
guidelines in place for the siting, maintenanceand testing of discharge from septic tanks andwastewater treatment systems. The
destination ensures that wastes are properly
treated and reused or released safely without
adverse impacts on the local population andthe environment.
D8 廢水
目的地管理單位建立明確且強制執行的廢
水處理原則，規定廢水排放物（灰水、棕水）處理系統的選址、維護、排放檢測。
目的地管理單位確保廢水得到適當的處
置、再利用或安全排放，確保不會對當地
居民與環境造成不利影響。
D9 Solid waste
The destination measures and reports on its
generation of waste and sets targets for its
reduction. It ensures solid waste is properly
treated and diverted from landfill, with
provision of a multiple-stream collection andrecycling system which effectively separates
waste by type. The destination encourages
enterprises to avoid, reduce, reuse, and recycle
solid waste, including food waste. Action istaken to eliminate or reduce singleuse items,
especially plastics. Any residual solid wastethat is not reused or recycled is disposed ofsafely and sustainably.

a. Written guidelines and regulations on wastewater
treatment.
b. System of enforcing guidelines amongst
enterprises.
c. Monitoring/testing of released wastewater.
d. Provisional of sustainable municipal water
treatment systems, for use by the tourism sector,
where practical and appropriate.
a.
b.
c.
d.

制定廢水處理的書面指南和規範。
建立企業強制執行指南的體系。
監測/測試廢水排放。
提供永續的都市水處理系統，供旅遊部門在可
行和適當的情況下使用。

a. Waste monitoring programme, with results andtargets published.
b. Coordinated campaign/advice/support with
tourism enterprises on waste management,
including food waste.
c. Campaign to reduce/eliminate single use items,
especially plastics.
d. Waste management programme for public offices
and facilities.
e. Provision of a collection and recycling system,with at least four streams (i.e. organic, paper,
metal, glass and plastic).
f. Provision of sustainable system for disposal ofresidual waste.
g. Campaign to eliminate dropping of litter, including
D9 固體廢棄物
by visitors, and to keep public spaces clean.
目的地管理單位量測並報告其產生的固體h. Adequate bins for separated waste disposal.
廢棄物，並設置廢棄物減量目標。目的地
管理單位確保固體廢棄物得到妥善處理，a. 建立廢棄物監測方案，並公布結果和目標。
盡量減少垃圾掩埋，提供多管道和方式的b. 與旅遊企業針對廢棄物管理（包括食物浪費）
回收、循環系統，以針對廢棄物進行有效
共同進行活動/建議/支持。
分類。
c. 減少/消除一次性物品（特別是塑膠製品）的倡
目的地管理單位應鼓勵企業避免、減少、議行動。
再利用和回收固體廢棄物，包含食品垃
d. 公共辦公室和設施的廢棄物管理計畫。
圾。目的地管理單位採取措施以消除、減少一次性物品使用，特別是一次性塑膠物

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玻璃和塑膠）的分類收集和回收系統。
f. 提供處理剩餘廢棄物的永續性系統。
g. 舉辦旨在消除包括訪客在內的禁止亂扔垃圾，並保持公共場所清潔的運動。
h. 設置足夠進行垃圾分類的垃圾箱。
D10 GHG emissions and climate change
a. Published target for percentage of emissions
mitigation
reduction by specified date.
The destination has targets to reduceb. Annual climate report, including monitoring andgreenhouse gas emissions, and implements
mitigation actions.
and reports on mitigation policies and actions. c. Supported campaign or other engagement withEnterprises are encouraged to measure,
tourism enterprises on reduction and mitigation
monitor, reduce or minimise, publicly reportof emissions.
and mitigate greenhouse gas emissions fromd. Action to reduce emissions from public sector
all aspects of their operation (including fromoperations.
suppliers and service providers). Offsetting ofe. Information for enterprises and visitors on
any remaining emissions is encouraged.
offsetting schemes that meet recognised
standards.
D10 溫室氣體排放與減緩氣候變遷目的地管理單位應設定減少溫室氣體排放a. 公布在指定日期之前的減排百分比目標。
的目標，並實施和報告其減緩排放的政策
b. 公布年度氣候報告，包括監測和減緩氣候變遷
和行動。目的地管理單位應鼓勵企業量的行動。
測、監控、減少或最小化、公開報告其營
c. 支持旅遊企業推動和參與減少、降低溫室氣體
運各方面如何減緩溫室氣體排放（包含其排放之活動。
供應商和服務提供者產生的排放）。鼓勵d. 採取行動減少公共部門產生的溫室氣體排放。
對排放進行補償。
e. 向企業和遊客提供有關符合公認標準的溫室氣體排放補償計畫的資訊。
D11 Low-impact transportationa. Investment in more sustainable transport
The destination has targets to reduce transport
infrastructure, including public transport and low
emissions from travel to and within theemissions vehicles.
destination. An increase in the use of b. Information promoted to visitors on alternative
sustainable, low-emissions vehicles and public
transport options to and within the destinationtransport and active travel (e.g., walking and c. Data on visitor use of alternative transport modes.
cycling) is sought in order to reduce the d. Improvement and promotion of cycling andwalking opportunities.
contribution of tourism to air pollution,e. Prioritization of visitor markets accessible by shortcongestion and climate change.
and more sustainable transport options.
D11 低碳交通運輸系統
f. Public sector and tourism enterprises prioritise
目的地管理單位設定減少往來目的地，以low-impact transportation in their own
及目的地內部旅遊運輸所產生的排放的目
operations.
標。增加使用永續、低排放車輛、公共運
輸以及運動旅行（如步行和騎車），以減 a. 投資於更永續的交通基礎設施，包括公共交通
少旅遊產業對空氣污染、交通擁擠和氣候
和低排放車輛。
變遷的影響。
b. 向遊客宣傳前往目的地和目的地內的替代交通
方式的資訊。

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c. 建立訪客使用替代運輸方式的數據。
d. 改善和推廣騎自行車和步行條件。
e. 通過鼓勵短途或和更永續的交通方式，對目的
地的遊客市場進行優先排序。
f. 公部門和旅遊企業在其自身運營中優先使用低碳交通。
D12 Light and noise pollution
a. Guidelines on light and noise pollution – produced
The destination has guidelines and regulations
and promoted to tourism enterprises.
to minimize light and noise pollution. The b. Identification and monitoring of potential sources
destination encourages enterprises to follow
of noise and light pollution related to tourism.
c. Mechanisms to enable residents to report noise
these guidelines and regulations.
and light pollution, with follow-up action.
D12 光害與噪音污染.
目的地管理單位制定儘量減少光害與噪
a. 製作光害與噪音污染的指南—提供並推廣給旅音污染的方針與規範。目的地管理單位
遊企業。
鼓勵企業單位遵循這些指南與規範。
b. 識別和監測與旅遊業有關的潛在噪音和光害來
源。
c. 建立機制，提供居民回報其發現的噪音和光害
污染的管道，並採取後續行動。

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