FORM 4:
NEW WORK ITEM PROPOSAL (NP)Circulation date2021-06-15

Reference number:(to be given by ISO Central Secretariat)

Closing date for voting
2021-09-07

ISO/TC /SCProposer☐ ISO member body:☒ Committee, liaison or other¹:
OAS☐

Proposal for a new PC

NPSecretariat
SCC
A proposal for a new work item within the scope of an existing committee shall be submitted tothe secretariat of that committee.
¹ The proposer of a new work item may be a member body of ISO, the secretariat itself, anothertechnical committee or subcommittee, an organization in liaison, the Technical Management Boardor one of the advisory groups, or the Secretary-General. See ISO/IEC Directives Part 1, Clause 2.3.2.
The proposer(s) of the new work item proposal shall:• make every effort to provide a first working draft for discussion, or at least an outline of aworking draft;• nominate a project leader;• discuss the proposal with the committee leadership prior to submitting the appropriate form,
to decide on an appropriate development track (based on market needs) and draft a projectplan including key milestones and the proposed date of the first meeting.
The proposal will be circulated to the P-members of the technical committee or subcommittee forvoting, and to the O-members for information.
IMPORTANT NOTE
Proposals without adequate justification risk rejection or referral to originator.
Guidelines for proposing and justifying a new work item are contained in Annex C of the ISO/IEC
Directives, Part 1.
☒The proposer has considered the guidance given in the Annex C during the preparation of the NP.

Resource availability:☒ There are resources available to allow the development of the project to start immediately
after project approval* (i.e. project leader, related WG or committee work programme).
* if not, it is recommended that the project be first registered as a preliminary work item (a Form 4 is not required forthis) and, when the development can start, Form 4 should be completed to initiate the NP ballot.

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Form 4: New work item proposal (NP)Page 2

Proposal (to be completed by the proposer, following discussion with the committee leadership)
Title of the proposed deliverable
English title
Quality management systems — Guidelines for the application of ISO 9001 in policing
organization
French title (if available)(In the case of an amendment, revision or a new part of an existing document, include thereference number and current title)
Scope of the proposed deliverable
This document provides guidelines for policing organizations on understanding andimplementing a quality management system that meets the requirements of ISO 9001:2015 toensure the achievement of society's confidence in the police entity, and support police entities
to demonstrate their ability to consistently satisfy the needs of their customers (citizens).
This document covers all types of policing business and police services such as traffic,maintain order, etc.

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Form 4: New work item proposal (NP)Page 3

Purpose and justification of the proposal
To standardize and harmonize the implementation of the Quality Management System ISO
9001 in policing field due to importance of police business in securing and stability of society.
Moreover, the translation of ISO 9001 to policing business needs extra efforts and clarification
with simpler language that could be understood and practiced by policing organisations. The
issuance of this guidelines will help to market implementing ISO 9001 in policing business andto widen the quality culture in public sector (Policing Business).
The initial work would be to establish a new WG under TC 176, request members to identify
experts in the field to be organizations apply the requirements of ISO 9001:2008 appointed tothe WG, and develop a WD based on IWA 12:2013 provided guidelines to help police
This guidance document is a Type B MSS and therefore does not require a Justification Study
approved by TMB MSS TF 2
The proposed document aims to provide positive guidance for policing organizations in quality
management, customer satisfaction and continual improvement with stakeholders including
citizens, governments, small and medium enterprises, marginalized communities, academia andnon-governmental organizations (NGOs).
The customers (the beneficiaries of the service) will be all citizens, residents, visitors, victims, orpersons who have come under the adverse notice of the police; any public or privateorganizations and any regional or international police organizations.
Organisation of American States (OAS) Liaison A to ISO/TC 176 expresses commitment to thedevelopment of this document as a potential new work item proposal convenor.
In view of the importance of security and its role in preserving the stability of communities, it has
become a strategic decision for police organizations seeking to provide high quality services toadopt a quality management system, in order to achieve their strategies and objectives, tocontinually consolidate the feeling of being safe and secure, to prevent and reduce crime and toprovide a secure environment for all. Therefore, the decision of a police organization to adopt
and implement a quality management system is a strategic choice, where quality is emphasized
through the delivery of policing services. Consistent and harmonized services will be delivered
to the society to support basic elements of development and investment, fulfilment of citizens
needs and achieving strategies and desired objectives.
Irrespective of the differing needs of citizens around the world, it is essential that police
organizations demonstrate their ability to consistently satisfy the needs of their customers(citizens). Adopting and implementing a quality management system will help to direct andcontrol the activities, processes and resources of police organizations, in order to satisfy its
internal and external customers. It will also provide the structure, resources and documentationneeded by the police organization, as well as the processes that the organization
Notably, the UN Sustainable development goal #16 GOAL 16: PEACE, JUSTICE AND
STRONG INSTITUTIONS: PROMOTE PEACEFUL AND INCLUSIVE SOCIETIES FORSUSTAINABLE DEVELOPMENT, PROVIDE ACCESS TO JUSTICE FOR ALL AND BUILD
EFFECTIVE, ACCOUNTABLE AND INCLUSIVE INSTITUTIONS AT ALL LEVELS aligns very
well with establishing guidelines under a quality management system.

V01/2020

Form 4: New work item proposal (NP)Page 4Consider the following:
Is there a verified market need for the proposal?
What problem does this document solve?
What value will the document bring to end-users?
See Annex C of the ISO/IEC Directives, Part 1 for more information.
See the following guidance on justification statements in the brochure ‘Guidance on New
work’: https://www.iso.org/publication/PUB100438.html
Please select any UN Sustainable Development Goals (SDGs) that this document willsupport. For more information on SDGs, please visit our website at www.iso.org/SDGs."☐ GOAL 1: No Poverty☐ GOAL 2: Zero Hunger☐ GOAL 3: Good Health and Well-being☐ GOAL 4: Quality Education☒ GOAL 5: Gender Equality☐ GOAL 6: Clean Water and Sanitation☐ GOAL 7: Affordable and Clean Energy☐ GOAL 8: Decent Work and Economic Growth☐ GOAL 9: Industry, Innovation and Infrastructure☒ GOAL 10: Reduced Inequality☒ GOAL 11: Sustainable Cities and Communities☐ GOAL 12: Responsible Consumption and Production☐ GOAL 13: Climate Action☐ GOAL 14: Life Below Water☐ GOAL 15: Life on Land
☒ GOAL 16: Peace and Justice Strong Institutions
N/A GOAL 17: Partnerships to achieve the GoalPreparatory work
(An outline should be included with the proposal)☐☒☐

A draft is attachedAn outline is attachedAn existing document will serve as the initial basis

The proposer or the proposer's organization is prepared to undertake the preparatory
work required: ☒ Yes☐ No

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Form 4: New work item proposal (NP)Page 5

If a draft is attached to this proposal
Please select from one of the following options (note that if no option is selected, the default
will be the first option):☐ Draft document can be registered at Working Draft stage (WD – stage 20.00)☐ Draft document can be registered at Committee Draft stage (CD – stage 30.00)☐ Draft document can be registered at Draft International Standard stage (DIS – stage 40.00)☐If the attached document is copyrighted or includes copyrighted content, the proposer
confirms that copyright permission has been granted for ISO to use this content incompliance with clause 2.13 of the ISO/IEC Directives, Part 1 (see also the Declaration on
copyright).

Is this a Management Systems Standard (MSS)?
☒ Yes☐ No

NOTE: if Yes, the NP along with the Justification study (see Annex SL of the Consolidated ISOSupplement) must be sent to the MSS Task Force secretariat (tmb@iso.org) for approval
before the NP ballot can be launched.
Indication of the preferred type to be developed☒☐☐International Standard
Technical Specification
Publicly Available Specification

Proposed Standard Development Track (SDT)
To be discussed between proposer and committee manager considering, for example, whenthe market (the users) needs the document to be available, the maturity of the subject etc.
☐ 18 months*☐ 24 months☒ 36 months* Projects using SDT 18 are eligible for the ‘Direct publication process’ offered by ISO /CS which reduces
publication processing time by approximately 1 month.

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Form 4: New work item proposal (NP)Page 6

Draft project plan (as discussed with committee leadership)
Proposed date for first meeting: 2022-01-15
Proposed dates for key milestones:
Circulation of 1st Working Draft (if any) to experts: 2022-02-17
Committee Draft ballot (if any): 2023-02-17
DIS submission*: 2023-11-17
Publication*: 2024-01-15* Target Dates for DIS submission and Publication should preferably be set a few weeks ahead of the limit dates(automatically given by the selected SDT).

For guidance and support on project management, descriptions of the key milestones and tohelp you define your project plan and select the appropriate development track, see:go.iso.org/projectmanagement
NOTE: The draft project plan is later used to create a detailed project plan, when the project isapproved.
Known patented items (see ISO/IEC Directives, Part 1, clause 2.14 for importantguidance)
☐ Yes

☒ No

If "Yes", provide full information as annex
Co-ordination of work
To the best of your knowledge, has this or a similar proposal been submitted to anotherstandards development organization?
☐ Yes

☒ No

If “Yes”, please specify which one(s):A statement from the proposer as to how the proposed work may relate to or impact on
existing work, especially existing ISO and IEC deliverables. The proposer should
explain how the work differs from apparently similar work, or explain how duplicationand conflict will be minimized
The proposed document will widen the implementation of the ISO 9001 standard ingovernmental sector
ISO /TC 176 would follow a similar approach to that of ISO/TS 54001, Quality management
systems – Particular requirements for the application of ISO 9001:2015 for electoral
organizations at all levels of government in providing guidance to the subject area andISO 18091, Quality management systems – Guidelines for the application of ISO 9001 in localgovernment.
This means, a dedicated WG under the TC structure where members will engage with relevant
national stakeholders and where the TC will establish liaisons with relevant externalorganizations.

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Form 4: New work item proposal (NP)Page 7A listing of relevant existing documents at the international, regional and national levels
N/A
Please fill out the relevant parts of the table below to identify relevant affectedstakeholder categories and how they will each benefit from or be impacted by the
proposed deliverable
Benefits/impacts

Examples oforganizations/companies
to be contacted

Industry and commerce –large industry
Industry and commerce –SMEs
Government

Governance and better
performance

Consumers

Policing

LabourAcademic and researchbodiesStandards application
businesses
Non-governmentalorganizations
Other (please specify)
Liaisons

Joint/parallel work

A listing of relevant external internationalorganizations or internal parties (other ISO
and/or IEC committees) to be engaged as
liaisons in the development of the deliverable.

Possible joint/parallel work with☐ IEC (please specify committee ID)

ISO/TC 292 Security and resilience☐

CEN (please specify committee ID)☐

Other (please specify)

OAS (Organization of American States)
A listing of relevant countries which are not already P-members of the committee
NOTE: The committee manager shall distribute this NP to the ISO members of the countries
listed above to ask if they wish to participate in this workV01/2020

Form 4: New work item proposal (NP)Page 8Proposed Project Leader(name and e-mail address)

Name of the Proposer(include contact information)

Cristian Gabriel Taboada
Chief, Security and Justice Section
Department of Public Security
General Secretariat of the Organization ofAmerican States

Marck Schuessler
Committee Manager TC 176
Mark.Schuessler@tpsgc-pwgsc.gc.ca

This proposal will be developed by☐☒☐☐An existing Working Group (please specify which one: )A new Working Group (title: )(Note: establishment of a new WG must be approved by committee resolution)
The TC/SC directly
To be determined

Supplementary information relating to the proposal☐

This proposal relates to a new ISO document;This proposal relates to the adoption as an active project of an item currently registered asa Preliminary Work Item;
This proposal relates to the re-establishment of a cancelled project as an active project.

☐Other:☒☐

Maintenance agencies (MA) and registration authorities (RA)☐This proposal requires the service of a maintenance agency.
If yes, please identify the potential candidate:☐This proposal requires the service of a registration authority.
If yes, please identify the potential candidate:

NOTE: Selection and appointment of the MA or RA is subject to the procedure outlined in theISO/IEC Directives, Annex G and Annex H, and the RA policy in the ISO Supplement,
Annex SN.
☒Annex(es) are included with this proposal (provide details)
Draft outline of proposed Guidelines
Additional information/questions

V01/2020

ISO/TC 176
Date: 2021-XX
ISO XXXXX:XXXX/
ISO/TC 176/WG 17
Secretariat: SCC

Quality management systems — Guidelines for the application of ISO 9001 in policingorganization

ISO xxxx:xxxx/Amd.1:2021(E)

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All rights reserved. Unless otherwise specified, no part of this publication may be reproduced orutilized otherwise in any form or by any means, electronic or mechanical, including photocopying,or posting on the internet or an intranet, without prior written permission. Permission can berequested from either ISO at the address below or ISO"s member body in the country of therequester.
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ii© ISO 2021 – All rights reserved

ISO xxxxx:xxxx/Amd.1:2021(E)Foreword
ISO (the International Organization for Standardization) is a worldwide federation of national standards
bodies (ISO member bodies). The work of preparing International Standards is normally carried out
through ISO technical committees. Each member body interested in a subject for which a technicalcommittee has been established has the right to be represented on that committee. Internationalorganizations, governmental and non-governmental, in liaison with ISO, also take part in the work. ISO
collaborates closely with the International Electrotechnical Commission (IEC) on all matters ofelectrotechnical standardization.

The procedures used to develop this document and those intended for its further maintenance aredescribed in the ISO/IEC Directives, Part 1. In particular, the different approval criteria needed for thedifferent types of ISO documents should be noted. This document was drafted in accordance with theeditorial rules of the ISO/IEC Directives, Part 2 (see www.iso.org/directives).

Attention is drawn to the possibility that some of the elements of this document may be the subject ofpatent rights. ISO shall not be held responsible for identifying any or all such patent rights. Details of any
patent rights identified during the development of the document will be in the Introduction and/or on
the ISO list of patent declarations received (see www.iso.org/patents).

Any trade name used in this document is information given for the convenience of users and does notconstitute an endorsement.
For an explanation of the voluntary nature of standards, the meaning of ISO specific terms andexpressions related to conformity assessment, as well as information about ISO's adherence to the WorldTrade Organization (WTO) principles in the Technical Barriers to Trade (TBT) see
www.iso.org/iso/foreword.html.
This document was prepared by Technical Committee ISO/TC XX, xxxxxxx.

Any feedback or questions on this document should be directed to the user’s national standards body. A
complete listing of these bodies can be found at www.iso.org/members.html.

© ISO 2021 – All rights reservediii

ISO xxxxx:xxxx/Amd.1:2021(E)Quality management systems — Guidelines for the application ofISO 9001 in policing organization

Introduction
1. Scope
This document provides guidelines for policing organizations on understanding andimplementing a quality management system that meets the requirements of ISO 9001:2015 toensure the achievement of society's confidence in the police entity, and support police entities todemonstrate their ability to consistently satisfy the needs of their customers (citizens).
This document covers all types of policing business and police services such as traffic, maintainorder, etc.
2. Normative references
ISO 9001: 2015

3. Terms and definitions
4. Context of the organization
4.1 Understanding the organization and its context

4.2 Understanding the needs and expectations of interested parties
4.3 Determining the scope of the XXX management system
4.4 XXX management system
5. Leadership

5.1 Leadership and commitment
5.2 XXX Policy

5.3 Roles, responsibilities and authorities
6. Planning

6.1 Actions to address risks and opportunities

6.2 XXX objectives and planning to achieve them
6.3 Planning of changes© ISO 2021 – All rights reserved

1ISO xxxx:xxxx/Amd.1:2021(E)7. Support
7.1 Resources

7.2 Competence
7.3 Awareness7.4 Communication

7.5 Documented information
8 Operation

8.1 Operational planning and control
9 Performance evaluation

9.1 Monitoring, measurement, analysis, and evaluation
9.2 Internal audit

9.3 Management review
10 Improvement

10.1 Continual improvement

10.2 Nonconformity and corrective action
Bibliography2© ISO 2020 – All rights reserved