People
purposepassion2023 SUSTAINABILITY AND ESG REPORTMaking the future friendly
TELUS is a dynamic, world-leading communications technology company withmore than $20 billion in annual revenue and over 19 million customer connections
spanning wireless, data, IP, voice, television, entertainment, video, and security over
our award-winning networks. Our social purpose is to leverage our global-leading
technology and compassion to drive social change and enable remarkable humanoutcomes. Our long-standing commitment to putting our customers first fuels every
aspect of our business, making us a distinct leader in customer service excellence
and loyalty.
Operating in 32 countries around the world, TELUS International is a leading digital
customer experience innovator that designs, builds and delivers next-generation
solutions for global brands across strategic industry verticals. TELUS Health is a
global healthcare leader that leverages digital and data analytics capabilities, withunsurpassed client service, to improve health outcomes covering nearly 70 million
lives around the world. TELUS Agriculture & Consumer Goods enables efficient andsustainable production from seed to store, helping improve the safety and quality offood and other goods.
Our philosophy to give where we live has inspired TELUS, our team members andretirees to contribute $1.7 billion in cash, in-kind contributions, time and programs,
including 2.2 million days of service, since 2000. This generosity and volunteerism
have made TELUS the most giving company in the world.

What’s inside
1 Message from our executive team
4 About this report
7 Engagement, material ESG topics and44	Passionate about supporting thebest team on the planet

11 2023 Sustainability and ESG highlights
12 Our ESG approach
13 ESG goals and progress
16 Passionate about our social purpose
17	Passionate about putting our53	Passionate about giving back to build
stronger, healthier communities

priority setting

The TELUS team acknowledges that our work spans many territories and treaty areas and we are
grateful for the traditional Knowledge Keepers and Elders who are with us today, those who havegone before us and the youth that inspire us. We recognize the land and the benefits it provides allof us, as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s(TRC) 94 Calls to Action, and express gratitude to those whose territory we reside on, work on or
are visiting.
2 • TELUS 2023 SUSTAINABILITY & ESG REPORT

59 Governance60	Sustainability (ESG) governancecustomers first62	Passionate about creating an inclusiveand caring culture66	Ethics

18 Environment

68	Public policy and advocacy

19	Leading in environmental sustainability71	
Economic impacts

25	Circular economy and responsible
resource use

75	
Responsible supply chain
79	
Human rights

30	Environmental management system

82	Serving our loyal customer base31	Passionate about creating a unified,trusted and sustainable agriculture andconsumer goods value chain

35 Social

Land acknowledgment

51	Passionate about keeping your data
safe, secure and private

36	Our impact in 2023
37	
Passionate about enabling humanconnection through digitization
39	Passionate about building thehealthiest communities andworkplaces on the planet

87	
Risk management and business
continuity

91

Limited assurance

94

Global Reporting Initiative98

Sustainability Accounting Standards
Board index

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Message from our Executive Team

People, purpose, passion
We are the leading social capitalism company in the world, thanks to our people,
purpose and passion for putting customers and communities first.
Guided by our social purpose, we are using our technology for good to address theworld’s most pressing social issues and enable remarkable human outcomes. This
formal statement, approved by the Board of Directors, informs decision-making
throughout our Company as well as reporting from Management to the Board
throughout the year. More details on these reporting activities can be found on page 60.
At TELUS, we believe that good business and doing good go hand-in-hand. We
understand that we have a responsibility to address pressing social issues with the
products and services we offer. For the last two decades, we have leveraged our focus
on social capitalism to strategically grow from our roots as a regional telephone company
to a world-leading technology powerhouse. We are proof that a for-profit organization
can make a positive impact on society.
In 2023, the TELUS team demonstrated an extraordinary commitment to furthering
environmental, social, and governance (ESG) initiatives that positively impact our diverse
stakeholders. From improving health and wellbeing outcomes, to investing in renewableenergy, we continued to set the standard with best-in-class social capitalism practices.
As an organization, we continually pursue leading corporate governance practices tofoster greater transparency and integrity in all our actions. We have a long-standing
foundation of sustainability governance which supports our commitment toenvironmental stewardship and responsible corporate citizenship. Led by the effortsof our CEO, TELUS remains a signatory and advocate of the United Nations Global
Compact, the world’s largest corporate sustainability initiative, through which we havedeclared our commitment to upholding fundamental responsibilities in the areas ofhuman rights, labour, environment and anti-corruption.

Creating a sustainable future for our planet withnature-based solutions

Across our organization, our leaders and team members embed environmental
considerations into every facet of our operations. Through strategic investments ininnovative technology and sustainable practices, we are furthering our goals to procure
1 • TELUS 2023 SUSTAINABILITY & ESG REPORT

100 per cent of our electricity from renewable or low-emission sources by 2025 andimprove energy efficiency by 50 per cent by 2030 compared to 2019 levels. We are on a
mission to become a net carbon-neutral company by 2030 or sooner. In fact, since theinception of our program to transition from copper to TELUS PureFibre, we have reduced
more than 7,400 tonnes of greenhouse gas (GHG) emissions while making our network
more resilient to extreme weather events. Broadband infrastructure plays a vital role inMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

combating climate change, and can enable a substantial 20 per cent reduction in acountry’s GHG emissions.1
Our world-leading technology and networks are enabling significant carbon avoidanceby allowing Canadians to live, work and learn from anywhere, reducing energy
consumption in office buildings and leading to fewer commuters on the road.
Through our Smart Cities solutions, we are leveraging emerging technologies like
5G to enable remarkable community outcomes. Furthermore, with initiatives like our
Bring-It-Back program, we have successfully diverted 15 million devices from landfills
and upcycled or recycled four million mobile devices since 2010.
In April 2023, we celebrated the planting of our one millionth tree, showcasing ourunwavering dedication to reforestation and bringing nature-based solutions to help
combat the effects of climate change. We continue to make reforestation a priority, andwith the TELUS Pollinator Fund for Good, announced a partnership with Flash Forest, aninnovative Canadian company that is rapidly scaling post-wildfire reforestation solutions
leveraging drone-based technology. We are also actively engaged in global initiatives
aimed at carbon sequestration, including reforestation and mangrove planting. In fact,
our comprehensive approach has supported the restoration process for more than
1,100 hectares of land and marine ecosystems and enabled the planting of 2.1 million
trees in 2023 alone. This collective effort is projected to sequester nearly 600,000
tonnes of CO₂e, which is equivalent to removing 62,000 cars from the road for a year.
We are also expanding access to electric vehicle charging infrastructure, launchingcollaborations with FLO and JOLT, which leverage TELUS’ world-leading network toconnect thousands of electric vehicle chargers across Canada.
Recognizing the urgency of environmental challenges, we are actively investing inenergy-efficient and revolutionary technologies, optimizing our processes and aligning
our financial decisions with environmental goals. In 2023, our company initiated twosustainability-linked bond (SLB) offerings – one in March for $500 million and one in
September for $850 million – positioning TELUS as the largest Canadian SLB programin the Canadian fixed income market. Our dedication to sustainability is also evidenced
by our recognition on the Dow Jones Sustainability Index for 23 consecutive years, adistinction unmatched by any other North American telecom or cable company.

Fostering a more vibrant and inclusive future for everyone

It is our deep belief that access to connectivity is the greatest equalizer. By ensuring
everyone can get access to our broadband services, in addition to helping the economy
thrive and grow, we are also bridging digital and socio-economic divides in Canada.

1 The Climate Potential of Broadband: An Urgent Call to OECD Countries

2 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Since the launch of our Connecting for Good and TELUS Wise programs, we haveprovided support to over 1.1 million people. Throughout 2023, we leveraged ourConnecting for Good programs to support marginalized individuals by enhancing theiraccess to technology and healthcare. Our Mobility for Good program provided free or
low-cost mobile phones and data plans to 8,600 refugees, low-income seniors, youth
aging out of foster care, Indigenous women at risk of or surviving violence, and othermarginalized individuals. Also, through Internet for Good, we expanded the program tooffer faster speeds and provided low-cost, high-speed internet access to 8,500 new
households, supporting 25,500 refugees, low-income family members and seniors,
people living with disabilities and youth leaving foster care. We celebrated the 10th
anniversary of our TELUS Wise program, an initiative aimed at providing citizens withcomplimentary access to digital literacy tools and resources essential for navigating
the complexities of our digital landscape safely and knowledgeably. With the rapid
evolution of technology and the rise of artificial intelligence (AI), we introduced a newworkshop on responsible AI to aid youth in navigating these changes.
With our TELUS Health business, we are scaling our digital health solutions and services
to improve health outcomes in Canada and around the world. Our Health for Good
program expanded in 2023 with the addition of new mobile clinics in Montreal andVictoria. This pioneering program provides vital support for underserved individuals,
including people experiencing homelessness. To date, TELUS has invested $13 million in
cash, in-kind contributions, time and support programs to serve 25 communities acrossMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Canada, recording 200,000 patient visits. We also added two new Health for Good pillars,
offering free TELUS Health MyCare counselling services for women in need of mental
health support and low-cost TELUS Health Medical Alert services for low-income seniors.
We continued to amplify our impact through the TELUS Pollinator Fund, which invests
in companies and charities that share our passion for purpose. Created four years ago,
the Fund is now one of the largest corporate impact funds in the world. In 2023, we
increased the Fund’s portfolio to 30 companies, committing nearly $50 million in
investments to purpose-driven startups since creating the Fund in 2020. Notably,
40 per cent of our portfolio companies are led by women and 50 per cent are led by
Indigenous and racialized founders.
As an organization, we continue to make meaningful progress on the path ofreconciliation. As an example, in 2023, we doubled our commitment to the TELUS
Indigenous Communities Fund, increasing our investment to $2 million through 2028,
and allocated 14 grants to Indigenous-led organizations across Canada, totalling$300,000. Since inception, the Fund has granted $575,000 to 29 community programs.

We give where we live to build stronger, healthier and moresustainable communities

Our team is passionate about making a meaningful difference in the communities where
we live, work and serve. In 2023, our team members, retirees, family, and friends collectively
volunteered 1.5 million hours globally. The TELUS Future Friendly Foundation raised$3.6 million and committed $11 million in cash donations, including $2 million in bursaries,
to support charitable projects that promote health, wellbeing and education for youth
across Canada.
As we reflect on our achievements in 2023, we are filled with gratitude for the dedicationand determination of our team. Their unwavering commitment to making the future
friendly is at the core of who we are and what we do.
Looking ahead, we are committed to maintaining our leadership in both our industry andthe global community through our principles of social capitalism, while upholding TELUS’esteemed reputation as the most giving company in the world. We are confident that our
passionate team will continue to pursue new and innovative ways to create stronger,
healthier and more sustainable communities.

Together, let’s make the future friendly.

The TELUS Executive team – Andrea, Doug, Jeff, Jill, Navin, Sandy, Tony,
Zainul and Darren.

3 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

About this report
Let’s make the future friendly together.
At TELUS, our social purpose enables us to leverage our global-leading technology andcompassion to drive social change and enable remarkable human outcomes.
We are pleased to deliver our 2023 Sustainability and ESG Report, highlighting our
performance and positive influence on the issues that are important to our teammembers, customers, investors, governments, non-governmental organizations (NGOs),
and our communities and society at large.
The report has been organized to reflect our opportunities and progress in eachcategory of ESG - Environment, Social and Governance. Other highlights include ourcommunity engagement, our continued emphasis on putting our customers first, anda focus on TELUS Health and TELUS Agriculture and Consumer Goods. In addition,
we have optimized content across our financial and non-financial disclosure to avoid
duplication and to meet evolving standards and regulations. If a prior year’s data is
restated, it will be indicated within this report.
TELUS conducts a materiality assessment every three years to determine ourenvironmental and societal impacts. Survey respondents emphasized TELUS should
focus on digitizing communities, responsible AI, climate change and human rights.
To address these high impact and high priority material ESG topics, we will continue
to comprehensively manage our impact, enhance our performance targets, engage our
stakeholders and disclose our results with transparency as readers will find throughout
this report.

Independent assuranceThis report has been prepared in reference to the Global Reporting Initiative (GRI)
Standards Core option. We have engaged Deloitte LLP as our independent assurance
providers. The Limited Assurance Report can be found on page 91. Any forward-looking
information should be read together with the cautionary note regarding forward-looking
statements on page 100.

Reporting period and organizational boundaries

Unless otherwise stated, the reporting period for information contained in this report isJanuary 1 - December 31, 2023. In this report, “TELUS (except TI)” refers to TELUS
Corporation and its subsidiaries other than TELUS International (Cda) Inc. (“TELUS
International” or “TI”) and its subsidiaries. All references in this report to TELUS
International or TI include its subsidiaries. All non-monetary information, unless

4 • TELUS 2023 SUSTAINABILITY & ESG REPORT

otherwise noted, in this report is for TELUS (except TI), other than for information anddata related to energy, water and greenhouse gas emissions, community giving andvolunteer hours which does include TI data ("company-wide"), unless otherwise noted.
For information on sustainability for TI, please refer to this link. This report also describes
TELUS Friendly Future Foundation (the Foundation) grants. The Foundation is thefunding arm for charitable granting decisions made by our 13 Canadian TELUS
Community Boards, however, it is an entity distinct from TELUS Corporation. Data andinformation related to acquisitions TELUS made between January 1 - December 31,
2023, are not included unless otherwise stated.

Third-party information

This report contains hyperlinks to websites operated by parties other than TELUS forreference only. TELUS is not responsible for the availability of these external sites,
nor is it responsible for the content, advertising, products or other materials shared.
Our inclusion of hyperlinks does not imply any endorsement of the material or any
association with their operators. Under no circumstances shall TELUS be held
responsible or liable, directly or indirectly, for any loss or damage caused or alleged
to have been caused in connection with the use of or reliance on any content, goods
or services available on the linked websites.

Financial information

All financial information is reported in Canadian dollars unless otherwise specified.

Trademarks© 2024 TELUS Corporation. All rights reserved. The symbols TM and ® indicate
trademarks owned by TELUS Corporation or its subsidiaries used under license.
All other trademarks are the property of their respective owners.

Learn more

An archive of past sustainability reports is available at telus.com/sustainability. In
addition, we regularly update our website with features and information on our workin sustainability and social purpose. For information on sustainability at TELUS
International, see this link. We continuously seek ways to improve our reporting andwelcome your feedback and suggestions. Questions or comments can be directed tosustainability@telus.com.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting

Companion Documents

2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

TELUS 2023
ESG Data Sheet

ESG goals and progress
Passionate about our social purpose

TELUS Corporation

Annual Information Form for the year ended
December 31, 2023

February 9, 2024

Passionate about putting ourcustomers first
Environment
Social2023 Annual Report

Governance2023 ESG and GHG Data Sheet

Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index
Front cover

Indigenous Reconciliation
and Connectivity Report

Summer Sister Hummingbird∙ Tsunalhduz Sulhtus Shen

The Hummingbird/Tsunalhduz
signifes beauty and love. You seethem in the height of summer/shen.

2023 Edition

Johnny Ketlo III, Nadleh Whut’enSummer Sister Hummingbird∙Tsunalhduz Sulhtus Shen
Johnny Ketlo III,
Nadleh Whut’en

To learn more, visit
telus.com/reconciliationor scan the QR code withyour mobile device.
TELUS Corporation
510 West Georgia Street
Vancouver, British Columbia
Canada V6B 0M3
facebook.com/telus
instagram.com/telus
twitter.com/telus
linkedin.com/company/telus
Fort Nelson, British Columbia

2023 Indigenous Reconciliation& Connectivity Report

5 • TELUS 2023 SUSTAINABILITY & ESG REPORT

2022 Pollinator Fund Impact Report

2023 Annual
Information Form

2024 Information CircularMessage from our executive team
About this report

Commitments and awards

Engagement, material ESG topics,
and priority setting

Commitments

Recognition in 2023

2023 Sustainability and
ESG highlights

As part of our commitment to sustainability,

We are proud to have been recognized with the following awards and

we are supporters of, or signatories to, theincluded in these indices for our globally-leading sustainability performance:

Our environmental, social andgovernance approach

following frameworks:

ESG goals and progress
Passionate about our social purpose

DJSI North American Index
for the 23rd consecutive year

CDP climate leadershipscore of A-

Passionate about putting ourcustomers first

Mercure award for
Sustainable Development
Strategy in the Large
Corporation category(2023 Mercuriades Awards)

Named on the 10 to Watch
list by Indigenomics Institute2

Environment

October 2020

SocialGovernance
Limited assurance
Global Reporting Initiative index

Industry Top-Rated ESG
Performer by Sustainalytics

Corporate Knights Global
100 Most Sustainable
Corporations in theWorld index

Corporate Knights
Best 50 Corporate Citizens
in Canada

Ecovadis Gold Sustainability
Rating 2023

Mediacorp Canada as one of
Canada’s Top 100 Employers
and Canada’s Best Diversity
Employers (2023)

Mediacorp Canada as one of
Canada’s Greenest
Employers (2023)

Mediacorp Canada as
Canada’s Top Employers for
Young People (2023)

Recognized as one of
Canada’s top 10 mostvaluable brands by Brand
Finance, for the second
consecutive year

Sustainability AccountingStandards Board index

ISO 31700-1 Privacy by Design Certification
Government of Canada Voluntary AI
Code of Conduct

2 We disclose below relevant climate-related information in accordance with the Task Force on Climate- related Financial Disclosures (TCFD) recommendations published in June 2017. Concurrent with the release of its 2023 status report on
October 12, 2023, the TCFD has fulfilled its remit and disbanded. The Financial Stability Board (FSB) has asked the IFRS Foundation to take over the monitoring of the progress of companies’ climate-related disclosures, which were recently
incorporated into the International Sustainability Standards Board (ISSB) Standards.

6 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Engagement, material ESG topics,
and priority setting
Authentic engagement lies at the heart of TELUS’ commitment to prioritizing our customers andcommunities. When it comes to shaping our sustainability and ESG priorities, we actively involve
our internal and external stakeholders, as well as Indigenous Peoples.
Their valuable feedback and insights play a crucial role in understanding the impact of
our actions and how they are perceived. Additionally, they help us identify emerging ESG
risks and uncover opportunities to advance our social purpose goals.
Our prioritized list, though not comprehensive, of groups that influence TELUS’strategic direction include:ȯ Shareholders and debt-holders
ȯ Suppliers
ȯ Customers
ȯ Partners
ȯ Team members
ȯ Investment analysts
ȯ Local communities
ȯ Regulators
ȯ Indigenous communities andȯ Academic institutions and nongovernments
governmental organizations (NGO)Academic institutions andnon-governmentalorganizations (NGO)The insights gained from these engagement activities inform governance, strategicplanning, and decision-making processes throughout our business. By prioritizing
authentic engagement, we validate that our sustainability and ESG priorities align with
the needs and expectations of our customers and communities. Moreover, this approachactively contributes to the creation of long-term stakeholder value, which is fundamental
to our overall business strategy.
To determine that our sustainability efforts effectively address the critical issues
identified by our global community, we employ a range of engagement activities,
including surveys, one-on-one meetings, roadshows, conferences, discussions with the
Executive Team and Board members, press releases and working with media relations,
implementing advisory councils recommendations, and our annual general meetings.
When engaging, we carefully consider the desired level of interaction, from passive
monitoring to active collaboration. We also take into account the preferred language,
format, and cadence for connecting with our stakeholders. These activities provide us
with diverse perspectives and enable open dialogue and collaboration.

7 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Shareholders anddebt-holders

CustomersTeam
members

Regulators

Local
communities

Investment
analysts

Indigenous
communities
and governments

Partners

Suppliers

Message from our executive team
About this report

2023 Engagement highlights
Key activity

Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights

ESG Investor ForumOur environmental, social andgovernance approach

TELUS held our first hybrid ESG Investor Forum in London, U.K., with a simultaneous webcast to global participants. During the event, TELUS’senior leadership team spoke to a group of ESG-focused investors and analysts from London and around the world about our social purposeand how we are leveraging global-leading technology and compassion to drive social change. We emphasized how ESG is intricately woven into
our corporate strategy.
The feedback from the forum was overwhelmingly positive, with investors recognizing TELUS’ ESG leadership and disclosure as exemplary.
Building on the success of the event, we are committed to enhancing engagement opportunities with global ESG-oriented investors in 2024
and beyond. We aim to further strengthen our relationships with investors and continue to showcase our commitment to ESG principles andpractices.

ESG goals and progress

TELUS engaged nearly 5,000 Canadians, including Indigenous Peoples, visible minority groups, older Canadians, new Canadians, youth, people
with physical disabilities, and the LGBTQ2S+ community in the inaugural TELUS AI report: The power of perspectives in Canada available on
telus.com/ResponsibleAI.

Passionate about our social purpose
Passionate about putting ourcustomers first
Environment

Description

Responsible AI ReportSocialThe team compiled the results of engagement from a quantitative research study, team member dialogue, participation in key forums forresponsible innovation, and an academic salon. Focus groups, including think tanks with youth in partnership with the Canadian Institute forAdvanced Research, also contributed to the findings.
The report reveals that Canadians are resolute in their desire for AI to be built responsibly, with more than 90 per cent of respondents strongly
agreeing that the development of AI must be guided by ethical principles.
The research, continuing in 2024, emphasizes Canadians’ support for AI regulation, the importance of including diverse voices in the developmentof AI and the need to bridge educational gaps in order to determine that the technology reflects the needs and values of all Canadians.

Governance
Limited assurance

Notably, the media interest in this research shows us that Canadians are thinking, and are concerned, about AI. Please see page 83 to readmore about this report.

Global Reporting Initiative index

TELUS Community Boards enable local leaders from diverse backgrounds to make funding decisions that address the most pressing needs in theircommunities.

Sustainability AccountingStandards Board index

TELUS Community
BoardsThis funding model brings together passionate business and community leaders alongside TELUS leaders to be part of our 19 Community Boards
globally. In Canada, our 13 Community Boards provide recommendations on the allocation of funds from TELUS Friendly Future Foundation with amaximum grant of up to $20,000, which can be transformational for many of the local, grassroots charities who apply.
In 2023, TELUS Community Boards awarded over $6 million in cash donations in support of 470 programs across Canada and we also expanded
the geographical reach of five Community Boards providing opportunities for even more charities across Alberta and Ontario to apply for grants.
Please see page 54 to read more about TELUS Community Boards.
Through our TELUS Sustainable Supplier Program, we have engaged over 100 of our most impactful suppliers to share our expectations forclimate action, as well as provided resources, training and capacity building to enable them to better understand and act on these expectations.

Supplier engagement

Additionally, through key suppliers’ scorecards, sustainability is more actively discussed during business reviews, which facilitates the exchangeof ideas, best practices, and innovative solutions.
Lastly, we also initiated our first TELUS Indigenous Partner Day, creating opportunities for business and collaboration with Indigenous
communities.

8 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team

Key activity

Description

Leading sustainability
networks

TELUS actively engages with various global networks and membership-based sustainability leadership organizations to drive positive change.
We collaborate with NGO partners such as Global Compact Network Canada, Canadian Business for Social Responsibility, the Business
Renewables Centre Canada, and Circular Innovation Council. In 2023, we continued partnerships with prominent nature-focused organizations
such as Ocean Wise, Ocean Legacy, Jardin de Metis, and formalized our pledge of planting at least 5 million trees per year to 1t.org. Additionally,
we reaffirmed our commitment to social purpose through the Canadian Purpose Economy Project ’A Call to Purpose.’

About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights

Through our engagement, we demonstrate corporate leadership and advocate for the corporate sector’s role in influencing environmental
impact, from restoring coastlines to reducing waste. Furthermore, our participation enables TELUS to integrate leading scientific knowledge
and best practices in our businesses, ensuring the utmost integrity in our environmental solutions.

Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialIndigenous Advisory
CouncilMembers of the TELUS Indigenous Advisory Council offer their diverse perspectives and lived experiences to support the development andimplementation of TELUS’ reconciliation action plan commitments.
In 2023, the advisors were instrumental in the development of TELUS’ recently launched Indigenous employment strategy.
As a result of advisors’ feedback and suggestions, the TELUS Careers Guide has been updated to demonstrate that we are sharing pertinent
information with prospective Indigenous identifying team members.
The Indigenous Connectivity and Strategy teams participated in 23 community events and conferences in 2023.

Indigenous engagement
through conferencesand events

Supporting Indigenous communities and organizations through event participation is a meaningful way to stay true to our commitment toreconciliation while nurturing relationships and learning from Indigenous perspectives.
TELUS will continue to participate in community events and conferences that will support the economic and social development of the
Indigenous communities.

Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Engaging with Indigenous Peoples
TELUS recognizes Aboriginal Title and Rights and Treaty Rights3, as well as the uniqueculture and governance of individual Indigenous nations, governments and communities.
We are committed to engaging Indigenous Peoples in a manner that respects the rights
set out in the United Nations Declaration on the Rights of Indigenous Peoples. TELUS
acknowledges Indigenous Peoples’ inherent right to self-governance and supports
processes and agreements that reflect this authority, including the role of Indigenous
Peoples as stewards of their lands.
TELUS understands that meaningful engagement and reconciliation can only happen
within the framework of inclusive dialogue, collaboration and partnership with Indigenous
Peoples. This framework informs our actions and our goal is to build long-term, meaningful
and collaborative relationships with Indigenous governments and customers.

Guiding principles for TELUS’ engagement with Indigenous Peoples and governments:
ȯ TELUS understands that Indigenous Peoples of Canada comprise nations andgovernments who have constitutionally protected Aboriginal Title and Rights.
ȯ TELUS actively seeks to collaborate with Indigenous governments; listening, learning,
and integrating their perspectives throughout the development, design, andimplementation of projects impacting Indigenous Peoples and lands.
ȯ TELUS works closely with communities to confirm that we carry out our activities andrelations in a culturally appropriate and environmentally sensitive manner.

3 The term Aboriginal Title and Rights are legally defined rights protected under section 35 of the Constitution Act 1982. While Indigenous is now in more common usage than Aboriginal to speak of First Nation, Inuit and Métis peoples of Canada,
when referring to legal rights the term Aboriginal title and rights is used. Aboriginal is defined in the Constitution Act 1982 Section 35 (2) as Indian, Inuit and Métis peoples of Canada. First Nation is generally used now instead of Indian.

9 • TELUS 2023 SUSTAINABILITY & ESG REPORTAbout this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Materiality assessment and annual ESG survey
TELUS conducts a materiality assessment every three
years, most recently in 2021, to determine ourenvironmental and societal impacts. Our next materiality
assessment will be completed in 2024.
In addition, on an annual basis, we follow up with an ESG
survey that focuses on the strategic and emerging topics
identified through the materiality assessment as well asother engagement activities. This practice helps inform
our current and future sustainability strategies andenhances our ability to report on what our stakeholders
consider most relevant for TELUS. The objectives of thisannual engagement are to:ȯ Augment insights gained from in depth materiality
assessment
ȯ Prioritize environmental and social topics for TELUS
ȯ Evaluate TELUS’ current approach to ESG topics
ȯ Identify potential ESG opportunities for TELUS.
In 2023, TELUS included two additional material ESG
topics in our survey, reconciliation with Indigenous
Peoples and responsible AI.
Four distinct stakeholder groups were engaged with morethan 1,250 participants: general population Canadians,
small business customers, TELUS team member and
ESG subject matter experts.
Materiality in this report is different than materiality
for disclosure requirements under applicable securities
laws. It refers to topics that may be of interest to certain
stakeholders as determined through this materiality
assessment process. This report includes voluntary
disclosures on sustainability topics that may not be
required to be included in our disclosures where we use
a definition of materiality established under applicablesecurities laws and stock exchange listing rules.

10 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Accelerate

ClimatechangeDiversityand inclusion

Refine strategies
Biodiversity
management

Digitizing communities

Responsible AI

Maintain momentum
High impact for TELUS

Message from our executive teamCommunity
investments

CirculareconomyReconciliation with
Indigenous Peoples

Water
management
Top piority for TELUS

Human rights

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach2023 Sustainability and ESG highlights
8%

1 millionth

Gold

A-

7,400 tonnes

absolute reduction in Scope 1
and 2 GHG emissions from2022 levels

tree planted to help mitigate
climate changeAwarded a 2023 Ecovadis Gold
medal, putting us in the in the
top 4 per cent of companies
rated in the telecommunicationsindustry

Recognized with a CDP
disclosure score of A-,
demonstrating our continued
leadership and commitment totransparencyof GHG emissions cumulatively
reduced since the transition ofcopper to fibre program’s
inception

84%

5.6 million

Nearly$1.7 billion$11 million

Completed our first year in
the CDP Supply Chain Program,achieving a 84 per cent response
rate from requested suppliers

new virtual care members added
globally resulting in more than
610 million digital healthtransactions

contributed to charitable andcommunity organizations
since 2000,4 including nearly$100 million and 1.5 million
volunteer hours in 2023

granted by TELUS Friendly
Future Foundation in 2023,
including $2 million in bursaries,
to 550 charitable andcommunity organizations in
support of two million youth

1.1 million +$300,000$2.1 billion$2.3 billion

individuals supported by ourConnecting for Good andTELUS Wise programs since
their inception, including over
200,000 new connections
and engagements in 2023

granted to 14 Indigenous-led
community programs throughthe TELUS Indigenous
Communities Fund in 2023

returned in dividends declared
to our shareholders in 2023,
represented by dividends
declared per common Share of$1.4544 in 2023, an increase of
7.3 per cent from 2022

payed and remitted in taxes tofederal, provincial and municipal
governments in Canada in 20235$3.5 billion$7.5 billion

99%

82%

$3.5 million

paid in salaries, benefits andother compensation in Canada
in 2023in goods and services purchased
in 2023

4G LTE coverage of Canada’s
population and 5G covering
approximately 86 per cent of
Canada’s population

engagement rate forPulsecheck team member
engagement survey, placing us
in the top ten per cent of
Canadian employers

committed to #standwithowners
in support of deserving
entrepreneurs since 2020,
including over 12,000applications received in
2023 alone

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social70 million
lives covered by our healthprograms

Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Nearly$50 million
in total debt and equity
securities invested through the
TELUS Pollinator Fund for Good
across 30 socially innovative
companies since launchingin 2020

4 Since 2000, TELUS, our team members, and retirees have provided $1.7 billion in cash, in-kind contributions, time and programs, including 2.2 million days of service.
5 Total amount consists of corporate income taxes, sales taxes, property taxes, employer portion of payroll taxes and various regulatory fees.

11 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress

Our environmental, social andgovernance approach
The foundation of our Company’s operations lies in our approaches on each ESG topic.
Through our five social impact pillars (connectivity and digitization, leading in sustainability,
health and wellbeing, security, privacy and safety, and giving to our communities), weleverage our global-leading technology and compassion to drive social change andenable remarkable human outcomes.

Connectivity and digitization

Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

In this report, we have structured our content to follow an ESG
layout, showcasing how our social impact pillars drive our overall
strategy and empower us to fulfill our commitments to all our
stakeholders.
Our track record of consistently delivering on our ambitious
environmental and social goals demonstrates our commitment
to operating responsibly and transparently reporting on our
progress to date. We are passionate about being a leader insocial capitalism and our digital solutions and networks play a
crucial role in addressing and mitigating the adverse impacts ofclimate change. Our environmental stewardship also extends tothe critical task of ensuring that underserved communities, often
confronted with distinct challenges due to their remote locations,remain connected. Our approach begins with relationships andcollaboration with our stakeholder groups including ourcustomers, team members, suppliers and our communities.
Here are some examples of the way we are putting this approach
into practice:ȯ To achieve our roadmap of net carbon neutral operations by
2030 or sooner, we recognize it is essential that the expansionof our digital presence does not equate to an increase in ourphysical footprint. Consequently, we are actively focused on
working collaboratively with our partners and suppliers to

12 • TELUS 2023 SUSTAINABILITY & ESG REPORT

provide sustainable solutions that are not only energy efficient
but also embrace a circular economy approach in our core
operations. To read more about our efforts related to thecircular economy, please refer to page 25 and to page 75 forour collaboration with our supply chain partners.
ȯ Understanding the overlap between climate policy and digitalpolicies, we also collaborate with government entities, teammembers, and both public and private sector partners toachieve optimal outcomes for Canadians in the face of climatechange. To read more on our public policy and advocacy
efforts, please refer to page 68.
ȯ Our annual ESG survey guides us in identifying and prioritizing
the issues that are important to our internal and external
communities. We leverage these insights to deepen the
integration of our ESG strategies into our operations,collaborating continuously with dedicated subject matter
experts across relevant business units to embed themeffectively. For more information on our materiality assessment
and annual ESG survey, please refer to page 7.
By integrating ESG strategies such as those mentioned above,
we consistently enhance the value of our business, demonstrateleadership within our industry, and foster positive impacts on our
global community.

Leading in sustainability

Health and wellbeing

Security, privacy and safety

Giving to our communities

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

ESG goals and progress
Our social purpose goals and priorities shape our areasof focus, strategies and action plans. Importantly, ourprogress towards these goals also aligns to having a
positive impact on targets supporting advancing therelevant Sustainable Development Goals (SDGs).

ESG goals and progress

Goal

Passionate about our social purpose

Energy and carbon management6

Passionate about putting ourcustomers firstNet carbon-neutral operations.

Environment

100 per cent of our electricity requirements effectively procured fromrenewable or low-emitting sources.

2025

On-track: 68 per cent of electricity requirements procured fromrenewable or low-emitting sources.

Reduce energy intensity per terabyte of data traffic 50 per cent froma 2019 base year.

2030

On-track: Reduced energy intensity by 40 per cent per terabyte ofdata traffic from 2019.

Science-based target: reduce absolute Scope 1 and 2 GHG emissions by
46 per cent from a 2019 base year.

2030

On-track: Reduced absolute Scope 1 and Scope 2 GHG emissions by
31 per cent from 2019.

Science-based target: reduce absolute Scope 3 GHG emissions frombusiness travel and employee commuting 46 per cent from a 2019base year.

2030

On-track: Reduced absolute Scope 3 GHG emissions from businesstravel and employee commuting by 38 per cent from 2019.7

5 per cent annual reduction in total materials discarded to landfill.

annual

Off-track: 2.6 per cent increase in total materials discarded tolandfill. This increase was due to TELUS team members returning
to the office, corporate acquisitions, and an increase in new TELUS
team members.

65 per cent diversion of waste from offices and facilities.

2025

On-track: Diverted 57 per cent of waste from offices and facilities.

85 per cent diversion of waste from additional waste streams.

2025

On-track: Diverted 98 per cent of waste from additional waste
streams.

SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

SDG Goal

Target year

Progress in 2023

2030
or sooner

On-track: Reduced absolute Scope 1 and Scope 2 GHG emissions by
51 per cent from 2010.

Waste and circular economy

6 Includes TELUS International, with the exception of business travel and employee commuting, which do not yet include TI data.
7 The COVID-19 pandemic has impacted these results because over 95 per cent of team members have been working from home and we anticipate these results to normalize in future years as team members return to the office.

13 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team

Goal

About this report

Water1Engagement, material ESG topics,
and priority setting

Reduce water consumption intensity per terabyte of data traffic 50 per
cent from a 2019 base year.

2023 Sustainability and
ESG highlights

Community

Our environmental, social andgovernance approach

SDG Goal

Target year2030

On-track: Reduced water consumption intensity per terabyte of data
traffic by 45 per cent from 2019.

Issue grants and bursaries exceeding $60 million by TELUS Friendly
Future Foundation to more than 3,500 projects delivered by Canadiancharities and community partners since 2018.

2025

On-track: In 2023, TELUS Friendly Future Foundation granted$11 million, including $2 million in bursaries, to 550 charities andcommunity partners, bringing our total to $47 million in grants andbursaries supporting 2,700 projects since inception in 2018.

TELUS, our team members and retirees to provide $1.75 billion in cash,
in-kind contributions, time and programs to charities and community
organizations through TELUS giving initiatives since 2000.

2025

On-track: This year, TELUS, our team members and retirees
contributed close to $100 million in cash, in-kind contributions, timeand programs, bringing our total support since 2000 to $1.7 billion.

Contribute a cumulative 2.5 million days of giving since 2000.

2025

On-track: In 2023, our TELUS family contributed 200,000 days ofgiving, bringing our total contribution to 2.2 million days of giving
since 2000.

2025

On-track: Mobile health clinics supported over 56,000 patient visits
in 2023 and 200,000 to date.

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialTELUS Health

GovernanceSupport 300,000 patient visits to our TELUS Health for Good mobile
health clinics since 2014.

Limited assurance

Progress in 2023

Global Reporting Initiative index

Connectivity

Sustainability AccountingStandards Board index

Internet for Good®: reach 85,0001 households with low-income
families, seniors, youth from care or people with disabilities with
low-cost, high-speed connectivity since 2016.

2025

On-track: Added 8,500 households with low-cost, high-speed
connectivity in 2023. Since the program began, we have added
over 55,000 households in B.C., Alberta and Quebec.

Mobility for Good®: reach 65,000 youth aging out of foster care,
low-income seniors, Indigenous women at risk, government-assisted
refugees and and other marginalized individuals with access to a freeor low-cost smartphone and data plan since 2017.

2025

On-track: Helped connect 8,600 youth, low income seniors,
Indigenous women at risk, government-assisted refugees and othermarginalized individuals with a free or low-cost phone and plan in2023 and 52,300 people to date.

TELUS Wise®: engage and educate 900,000 youth, adults, parents
and seniors through TELUS Wise digital literacy workshops since 2013.

2025

On-track: TELUS Wise has reached 680,000 Canadians and othercitizens around the world, including 116,500 this year, through its
educational and informative workshops since inception.

14 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team

Goal

About this report

Board diversity

Engagement, material ESG topics,
and priority setting

Have at least three directors on our Board who represent a visible minority
or are Indigenous or, who are persons with disabilities or persons who
are members of the LGBTQ2+ community; and women and men each
represent at least 40 per cent of independent directors, as outlined in our
Board diversity policy.

2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment

SDG Goal

Target year

Progress in 2023

N/A

Achieved goal: In December 2023, 46 per cent of our independent
directors were female and three directors identified with one ofthese diverse groups.

Science-based target: reduce Scope 36 GHG emissions from purchased
goods and services, capital goods and the use of sold products by
75 per cent per million dollars revenue from a 2019 base year.

2030

On-track: Reduced Scope 3 GHG emissions from purchased goods
and services, capital goods and the use of sold products by 14 percent per million dollars of revenue from 2019 to 2022.

Maintain a minimum of 50 per cent of our copy paper containing recycled
and renewable materials from well-managed sources annually.8

2023

Achieved goal: 55 per cent of our copy paper contained recycled
and renewable materials from well-managed sources.

Supply chain

For goals related to TELUS’ commitment to expanding connectivity to Indigenous communities, please refer to our Indigenous Reconciliation and Connectivity Report.

SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

6 Includes TELUS International
8 Materials that contain 30 per cent or more post-consumer recycled content or from completely tree-free sources.

15 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index

Passionate about our social purpose
At TELUS, our social purpose is to leverage our global-leading technology andcompassion to drive social change and enable remarkable human outcomes.
Our social purpose guides our strategy andacts as the blueprint for how we engage
with our customers, communities and eachother. It drives all areas of the business,
including where we invest our capital,
focus our research and development, inorder to create long-term, sustainablevalue for stakeholders.

The power of our amazing people, world-leading networks and commitment to putting ourcustomers and communities first enables us to create long-term value for all our stakeholders.
Suppliers$7.5 billion

Environment

Customers

51%$259 billion

reduction in company-wide
operational GHG emissions
since 2010

goods and services
purchased in 2023

Our steadfast commitment to creating
meaningful and transformative social
outcomes within our communities has
led to substantial progress in 2023,
furthering our mission to make a tangible
difference in the lives we touch.

315,000 MWh

invested in network
infrastructure,operations, andspectrum since 2000

of renewable electricity
enabled and procured
since 2010

Visit telus.com/purpose for more
information.

Sustainability AccountingStandards Board index

Investors$2.8 billion

invested in capital expenditures,
including investments to expand
our PureFibre and 5G networks,
digitization and platform development,
as well as real estate development
initiatives$2.1 billion
9 Since 2000, TELUS, our team members, and retirees haveprovided $1.7 billion in cash, in-kind contributions, time andprograms, including 2.2 million days of service.

returned in dividends declared to ourshareholders through our multi-year
dividend growth program now in its
14th year

Community$1.7 billion

contributed to charitable andcommunity organizations
since 20009

Nearly$50 million

in total debt and equity
securities invested throughthe TELUS Pollinator Fundfor Good across 30 sociallyinnovative companies sincelaunching in 2020

Over 1.1 million

individuals supported by
our Connecting for Good®
and TELUS Wise programs
since their inception$47 million

contributed by TELUS
Friendly Future Foundation®
to 2,700 charitableorganizations acrossCanada since inception in
2018, helping improveoutcomes for more than

2 million

youth annually
16 • TELUS 2023 SUSTAINABILITY & ESG REPORT

2.2 million

days volunteered
since 2000

$575,000

granted to 29 Indigenousled community programs
through the TELUS
Indigenous Communities
Fund, since 2021

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Passionate about putting
our customers first
At TELUS, we are committed to prioritizing our customers’ needs by providing themwith seamless, personalized experiences that are both reliable and easy to navigate.
This dedication has earned us the most loyal customer base in our industry.
We constantly embrace digitization to enhance our customers’ interactions with us.
Through the TELUS Virtual Assistant and the My TELUS app, we empower ourcustomers to quickly and conveniently access and update their services. Additionally,
we foster collaboration and empower our team members to see that every interaction ispositive and consistent, reducing handoffs and making our customers feel valued andconfident in their decisions.
We understand the value of our customers’ time, which is why we prioritize delivering
for them quickly, efficiently, and reliably. Whether they contact us via phone or live chat,we strive to assist them promptly and on time. By pushing the boundaries of reliability
with Boost and comprehensive whole-home testing, we deliver the next generation ofconnectivity, providing seamless Wi-Fi experiences.
At TELUS, we are a team of passionate individuals driven by the power of technology toenable human connections. As trusted advisors, we build strong relationships with ourcustomers, taking the time to understand their unique needs. This enables us to offer
personalized solutions such as TELUS SmartHome Security, Secure Business, TELUS
Health MyCare®, and our Bring-It-Back program®. We are committed to making ourcustomers’ lives easier, safer, healthier and more secure.
Our operational excellence combined with our unmatched bundled product offerings formobile and home has made TELUS the preferred choice for millions of Canadians and we
thank you for continued support and trust. Whether we are helping in-person, developing
personal artificial intelligence (AI) assistants or building innovations like our 5G network,
we deliver industry leading support when our customers need it the most.
Our commitment to exceptional customer service is evidenced by our strategy, values,
processes and actions and we are excited to share these elements throughout our2023 ESG and sustainability report.
See page 82 to read more on how we are serving our loyal customer base.

17 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

Environment

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

18 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment

Passionate about leading insustainability to protect our planet
TELUS’ commitment to sustainability is foundational to our social purpose leadership.
Our team is dedicated to making our planet healthier, as demonstrated by ourlong-standing history of meeting, or exceeding, ambitious environmental targets.
Building an environmentally focused business is an important aspect of our corporate
strategy. As climate change increasingly impacts our critical ecosystems and poses a
significant risk to our global economy, we are reducing our own environmental
footprint, while providing others with solutions to help minimize theirs. We are investingin our networks, innovative technologies and sustainable business practices. Throughthese collective efforts, we are sustaining our business and the environment for
generations to come.

Passionate about leadingin sustainability to protect
our planet

In 2023, highlights include

Circular economy andresponsible resource useȯEnvironmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain

ȯ reducing our operational Scope 1 and 2 GHG emissions by 31 per cent from a 2019ȯȯȯbase year and are on track to achieve our science-based targets.
effectively procured 68 per cent of our electricity requirements from renewable or low
emitting sources.
planting our one millionth tree, which is the equivalent of 20,000 acres of forest –twenty times the size of Stanley Park in Vancouver.
increasing the TELUS Pollinator Fund’s portfolio to 30 companies, announcing
investments in clean-tech startups like Flash Forest and Dryad Networks, which use
cutting-edge technology to prevent and mitigate the effects of wildfires.
completing the required external audits to certify our EMS to the updated ISO
14001:2015 standard.

TELUS is investing in sustainable futures by funding and empowering businesses
globally to help solve some of the largest risks our planet faces in the short and longterm. These opportunities include:ȯ restoring nature – through ecosystem, land, sea and habitat restoration andbiodiversity monitoringȯ seeding innovation – through our TELUS Pollinator Fund for Goodȯ investing in renewable energy – through virtual power purchase agreementsȯ powering smarter cities – through Smart City data analytics and management
platform solutions.
We also believe that we can make a greater positive impact by collaborating with ourpartners, customers, suppliers and other stakeholders and take collective action throughapplying new and emerging technologies to support nature-based solutions and circular
economy principles.

SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

31%

51%

68%

40%

30

absolute reduction in
operational GHG emissions
from 2019 levels

Scope 1 and 2 GHG reduction
since 2010, progress to 2030
net carbon neutralelectricity from renewable or
low emitting sources in 2023

improvement in energy per
TB of data throughput
intensity since 2019

companies invested in
the TELUS Pollinator Fund
portfolio

19 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use

Climate action andcarbon neutrality
As a world leader inenvironmental performance,
we have demonstrated what acommitted organization can do totransition to a low-carbon futureand reach our goal to be net
carbon-neutral for our companywide operations by 2030 orsooner. In addition to setting
transformative climate targets,many of our products andservices also support a lowcarbon future via our broadband
network that enables ourcustomers the flexibility to live
and work where they choose.

Transitioning to our low-carbon future
TELUS supports the Paris Agreement, and is committed to aligning our climate action and engagement
activities with the goals of the treaty and a 1.5 degrees pathway.

2010-2023:

Over a decade ofsignificant energy
and emission
reductions

51% reduction in absolute Scope 1 and Scope 2 GHG emissions since 2010
315,000 MWh renewable electricity enabled and virtually purchased since 2010
57% reduction in energy intensity (per $M revenue) since 2010
Exceeded 2020 targets, set new ambitious carbon-neutral operations by 2030 target
Approved Science Based Targets
Launch of Sustainability-Linked Bonds
2023 progress:

Our current
climate goals

Effectively procure 100 per cent of ourelectricity requirements from renewable or
low-emitting sources by 2025

68% from renewable or low-emitting sources

Reduce our energy intensity by 50 per centfrom 2019 levels by 2030

57%

reduction in energy intensity (per $M revenue) from 2010 levels and 40 per
cent reduction in energy intensity (per TB data traffic) from 2019 levels

Enable our operations to become net carbonneutral by 2030
science-based targets

Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
Social

8% absolute reduction in Scope 1 and 2 GHG emissions from 2022 levels
Reduce absolute Scope 1 and 2 GHG emissions
31% reduction from 2019 levels
46 per cent by 2030 from a 2019 base year
10

Reduce absolute Scope 3 GHG emissions frombusiness travel and employee commuting
46 per cent by 2030 from a 2019 base year

38% reduction from 2019 levels

Reduce Scope 3 GHG emissions frompurchased goods and services, capital goods
and use of sold products by 75 per cent per
million dollars revenue by 2030 from a 2019base year

14% intensity reduction from 2019 to 2022

11

Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

10 The target boundary includes biogenic emissions andremovals from bioenergy feedstocks.
11 The COVID-19 pandemic has impacted these results
because over 95 per cent of team members have beenworking from home and we anticipate these results tonormalize in future years as team members return tothe office.

2020-2030(or sooner):
Achieving operational
net carbon neutrality

20 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Advance ourcorporate energy
efficiency anddecarbonization
program

Implement a fleet
electrification
strategy to
reduce GHG
emissions

Evaluate andimplement
emerging
technologies andtheir potential toreduce climate
impacts

Adapt tochanging climate
legislation andregulations in our
jurisdictions

Engage with
supply chain
partners to
reduce Scope 3
GHG emissions

Execute ourcarbon-neutral
data management
partnerships

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Energy consumption

Our energy demand consists of direct and indirect energy used to power our business, bothin Canada and internationally, from owned and leased real estate properties, cell tower sites,
and fleet vehicles, to data centers and remote generator fuel. As we grow as a company,
expand our network and integrate 5G technology, our demand for energy will increase. To
address these changes, we have deployed innovative technologies across our network,
including:ȯ advancing our real estate optimization strategy, including deploying additional green
building technologies and optimizing our space heating strategy
ȯ continuously improving and right-sizing our fleet operations
ȯ continued efforts to enhance our energy management program across our business.
In 2023, we increased our company-wide energy consumption by 0.4 per cent compared
to 2022. 5G growth, acquisitions and extreme weather events as well as growth in our
TELUS International operations continue to put increased pressure on our energy
consumption. For further details, please see our 2023 ESG Data Sheet.
A vital component of our energy supply strategy is partnering in renewable energy where
relevant and available. In total, we have 167 MW of generation capacity from four virtual
power purchase agreements (VPPA) in Alberta – three solar, and one wind facility. We own
the environmental attributes generated by these facilities, which are helping TELUS achieve
our net carbon neutrality and renewable electricity goals. Investing in renewable energy not
only helps us grow our core business sustainably by effectively powering our network fromcleaner energy sources, it also provides positive financial impacts for our organization.

Science-based targets

In 2021, our proposed targets for the Science Based Target initiative (SBTi) wereapproved, which address our Scope 1, 2 and 3 GHG emissions. Leveraging theseapproved science-based targets, aligned with the Paris Agreement, we published our
Sustainability-Linked Bond (SLB) Framework. Sustainalytics, a leading independent ESG
research, ratings and analytics firm, issued a Second Party Opinion confirming that the
Framework aligns with the International Capital Market Association’s SustainabilityLinked Bond Principles, 2020.
Subsequently, we completed our inaugural SLB offering in 2021, the first of its kind in
Canada. Since our inaugural offering, we have issued five more SLBs (two in 2022,
two in 2023, and one in early 2024) totalling $3.7 billion CDN and $900 million USD.
These successful offerings demonstrate our long-term commitment to environmental
sustainability by linking financing to the achievement of ambitious environmental targets,
specifically, reducing absolute Scope 1 and 2 GHG emissions by 46 per cent by 2030
from a 2019 base year.

21 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Progress report for sustainability-linked Series CAF, CAG, CAJ and CAK
3.4 per cent U.S. Dollar notes
Companywide GHG
emissionsby source

2023
tonnesCO2e2022
tonnesCO2e2021
tonnesCO2e20201
tonnes
CO2e

Cumulative
20191 performance
tonnes andCO2e commentary

Scope 1

48,366

50,68951,07553,002

61,215 On track

Scope 2

159,134

175,268

204,698

200,848240,919 On track

Total

207,500

225,957

255,773

253,850

302,134 On track

1 2019 is our base year for our targets.

In 2023, we submitted a commitment letter to SBTi confirming our intention to set along-term target to reach net zero emissions across our value chain. We are now actively
developing our roadmap to reach net zero emissions and working towards submitting ourtarget for validation.

Greenhouse gas emissions
Scope 1 and 2
In 2023, we reduced our absolutecompany-wide combined Scope 1 andScope 2 GHG emissions by 8 per centreduction in Scope 1 andover 2022. The reductions can be
attributed to energy management
Scope 2 GHG emissions
programs, space heating optimization,over 2022
fleet right-sizing and electrification, andreductions in environmental spills. This also includes the retirement and realization of
100,610 MWh of WREGIS retired Renewable Energy Credits from our other renewable
VPPAs in Alberta.

8%

Our GHG emissions intensity has improved by 40 per cent per terabyte of data
throughput on our network since 2019.
We report our Scope 2 emissions using the market-based method to align with
our approved science-based targets. This approach more accurately reflects theemissions profiles of the electricity purchases through our VPPAs for the markets
they directly support.

Message from our executive team
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Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose

Scope 3
In 2023, we continued to make significant progress on addressing our Scope 3
emissions, focusing on the categories that represent our most significant sources of
GHG emissions and where we can have the greatest impact. This includes emissions
from purchased goods and services, capital goods, use of our sold products, businesstravel and employee commuting.
We also made significant improvements to our Scope 3 methodologies and data. This
included moving from using a purely spend-based analysis to integrating actual supplieremissions data into our GHG inventory. This data was obtained through our membership in
the CDP Supply Chain program, an initiative that enables us to engage our prioritizedsuppliers on climate action and collect their GHG emissions data and insights.
As a result of these improvements, we are restating our value chain Scope 3 data andrevalidating our related target with SBTi . For more information on TELUS’ Scope 3

emissions, see our 2023 ESG Data Sheet. For more information on our engagement with
suppliers on climate action, see page 75.

Internal carbon pricing

We are assessing whether to introduce internal carbon pricing as a mechanism tosupport our leadership in climate adaptation and mitigation as we advance realizationof our operational net carbon neutral goal by 2030 or sooner.
We believe it is critical to manage climate-related business risks and motivate teammembers to advance opportunities for innovation and efficiency. To do so, we recognize
the need to enhance insight into energy and GHG emission impacts in our decision
making, and in opportunities to reduce our operating costs.
Our assessment will include consideration of the Government of Canada’s carbon pricing
schedule and other regional carbon pricing regulations.

Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance

TELUS Environmental Solutions
Bringing nature-based solutions to our customers

In partnership with established global leaders, we are accelerating climate action
by offering tree planting and other nature-based solutions, enabled by technology, tohelp transition to a low-carbon future. Shakti by TELUS, acquired in 2022, is anenvironmentally-driven reforestation company specializing in site preparation, seedcollection, tree sourcing and planting. Our other partners include Flash Forest, who
use drones to accelerate post-wildfire restoration, and veritree, who specialize intransparent impact reporting for nature-based projects through ground-based sensing
and blockchain technology. For each planting project, efforts are made to assess
local environmental conditions and mitigate risk, so appropriate tree species arechosen to support long-term success.
A significant milestone in our regenerative business journey was the planting of our one
millionth tree in April, which serves as a testament to our steadfast commitment toreforestation and afforestation efforts. Throughout the rest of 2023, our comprehensive

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22 • TELUS 2023 SUSTAINABILITY & ESG REPORT

approach has supported the restoration process for 4,000 hectares of land and marine
ecosystems, including the planting of an additional 6 million trees in Canada andinternationally. This effort is projected to sequester an estimated 1.9 million tonnes ofCO₂e, which is equivalent to removing 420,000 cars from the road for a year. In addition
to mitigating the effects of climate change through GHG emissions reductions, these
initiatives also create important co-benefits such as local employment opportunities
and wildlife habitat provisioning.
In addition, we joined the 1t.org Canada Leadership Council, providing guidance andsupport to companies, stakeholders and communities in meeting their forest restorationand sustainable management goals. We also pledged to leverage technology, ecologicalknowledge and social engagement to protect and enhance ecosystem benefits fromnature-based solutions. This includes contributing to environmentally-driven forest
restoration in Western Canada by striving to plant at least 5 million trees annually
through Shakti by TELUS.

Message from our executive team
About this report

Our nature-based impact in 2023 through collective action

Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance
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5,474,725

500,000
trees planted

555,556

mangrove trees planted

513,185

Shakti plants trees in boreal andtemperate regions of Alberta, andfocuses on ensuring that the rightspecies is planted in the right zone at
the right time, supported by custom-built
tools and mapping systems.

Leveraging drone technology, Flash
Forest is able to help speed up thenatural forest regeneration process,reach areas deemed unsafe for humantree planters, and plant a range of native
tree species so that forests are more
resilient in the future.

Located on Kenya’s Likoni river delta,
this mangrove forest helps stabilize andprotect the landscape from erosion andcreates valuable nurseries in a uniqueecosystem.

This project aims to create a mixed-use
commercial kelp forest, benefiting local
Indigenous groups through restored
fisheries, ecosystem services and kelp
harvesting.

trees planted

kelp planted

Elevating environmental stewardship through nature-based solutions
TELUS and veritree have teamed up to make a global impact on nature throughtransparency, precision and accountability. Together, we have created an
innovative environmental technology system at a reforestation site near
Cochrane, Alberta. We have planted over forty-one thousand trees and installed
forty-five sensors across one hundred and ten hectares of land to continuously
collect valuable data on tree growth, temperature, precipitation, carbon
sequestration and biodiversity, monitoring our reforestation progress.
This project, called the Smart Forest, is one of Canada’s most connectedreforestation projects. It demonstrates the power of connectivity and digitaltechnologies in providing actionable insights and clear impact reporting on
nature-based solutions. By combining veritree’s monitoring technology withTELUS’ connectivity support and reforestation expertise through Shakti, ourpartnership is leading the way in transforming nature-based solutions with
innovative technologies.

Derrick Emsley,
Co-founder and CEO ofveritree, highlights theimportance of thiscollaboration, saying,“Our partnership goesbeyond tree planting. It
showcases our sharedcommitment to creating
jobs, driving economic
growth and raising the bar for environmental and sustainability reportingin Canada and beyond.” Together, we are raising the standard for nature
restoration and demonstrating the potential of technology-driven
approaches in achieving environmental and sustainability goals.
For more information, visit telus.com/restoration.

23 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

5,474,725

trees planted through Shakti by TELUS through theend of 2023

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance
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24 • TELUS 2022
2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain

Circular economy and responsible
resource use
At TELUS, we promote circularity through every aspect of our business. We design our
products to consider reuse, refurbishment and end-of-life management.
We have invested in refurbishment programs that can extend the life of our customer
premises equipment, like set top boxes and modems. Our subsidiary, Mobile Klinik®,leverages its 148 convenient locations to enable Canadians to locally repair their broken
devices and to purchase certified pre-owned devices. Our diversion programs allow
us to divert standard materials like paper, cardboard and containers, as well as unusualmaterials like electronic accessories, pallets and poles. We aim to be a leader in thecircular economy by creating efficient systems that minimize waste generation,prioritizing reuse internally and externally and maximizing our diversion from landfill.

In 2023, highlights include

ȯ diverting 57 per cent of waste from offices and facilities. We are on target to divert
65 per cent of office and facility waste from landfill by 2025

ȯ achieving 2030 target early to divert 98 per cent of waste from additional wasteȯȯȯȯ

streams from landfill
elivering a 270 per cent year-over-year increase in SmartHome Security device
refurbishment with an additional 25,845 units refurbishedrefurbishing over 400,000 customer premises equipment to extend their life, withthe majority consisting of high-speed internet and set-top box devices
refurbishing 8,541 spares under the spares program
collecting 393,328 devices for reuse and recycling, a 50 per cent increase in thenumber of devices collected over 2022

SocialGovernance
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57%

270%

393,328of waste diverted fromoffices and facilities

year-over-year increase
in SmartHome Security
device refurbishment

devices collected forreuse and recycling, a
50% increase over 2022

25 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Promoting community circularity

TELUS continues to partner with the Circular Innovation Council’s Circular Economy
Month, an event designed to raise awareness about the importance of corporations
promoting circularity within their operations. During the month of October, we promoted
our Certified Pre-Owned (CPO) device program that encourages the purchase of useddevices, our repair services at Mobile Klinik and our in-store device recycling program.
In 2023, we continued to partner with the Toronto Region Conservation Authority to run
the Circular Economy Leaders Consortium, a group of industry leaders committed to
implementing new practices within their organizations. The group includes TELUS,
Air Canada, Canadian Tire, City of Mississauga, Longos, Ontario Green Screen, Regionof Peel, Seneca College, Sheridan College Toronto Metropolitan University, Toronto
Pearson, University Health Network, Velcro Canada, Wilfred Laurier University, Woodbine
Entertainment and York Region. In addition, we participate on the advisory board for the
Circular Opportunity Innovation Launchpad and National Zero Waste Council.

Responsible product design

We are placing a growing emphasis on sustainable product design in the responsible
management of our TV, internet, wireless and SmartHome Security devices. By working
with third party facilities that manage refurbishment and recycling, we gain a better
understanding of the design for environment requirements to determine our products
are durable and can be refurbished and recycled at end-of-life. We work closely with
suppliers to understand, manage and reduce the impact of our products through theentire lifecycle and to enable the implementation of our circularity requirements in
product design. We take into consideration the use of recycled plastics in manufacturing,energy efficiency when customers use our products, and component assembly tofacilitate refurbishment and end-of-life management. In 2023, we launched a hardware
sustainability guideline with an emphasis on responsible and circular product design.
These guidelines are referenced throughout our product development process.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Maximizing reuse

Reuse is an important element of the circular economy. We look at opportunities topromote reuse internally to improve program efficiency and externally to support ourcustomers. Reuse extends the life of the materials and prevents the need for additional
extraction, manufacturing and end-of-life management.
Our Supply Operations team focuses on the management of end-of-life products anddevices returned or recovered from our customers, including new product innovations
such as CPO, take-home-trade-later, and online Bring-It-Back and Trade-in. In 2023,
TELUS collected 393,328 devices for reuse and recycling through these programs.
At TELUS, we have been refurbishing our customer premises equipment wheneverpossible since 2004. Typically, equipment comes back to us from a customer, usually
through a technician. During the refurbishment process, we assess the device to confirm
its reusability, clean the device, reset and do a complete data wipe, upgrade firmware
and upgrade the device housing. By implementing a refurbishment program, we can
extend the average product life from three years to six years. Some equipment canbe reused three to four times. In 2023, the three most refurbished products included
set top boxes (200,172 units), modems (111,355 units) and optical network terminals(45,277 units).
Our equipment spares program allows us to reutilize our equipment by repairing thedefective unit instead of replacing the spare equipment inventory with new units. This
provides an opportunity for us to use the full life of the equipment until it can no longer be
repaired and therefore limits the amount of parts going into the landfill or needing to berecycled. It also means that fewer new parts are being manufactured as we can avoid
purchasing unnecessary new parts until the full life of the spare part has been diminished.

Waste diversion

Waste diversion remains a key focus across our operations. In 2023, we diverted 67 percent of our waste from landfill. The waste diversion rate for our real estate assets (bothowned and leased properties) was 57 per cent in 2023.
Technology is an integral part of the path to circularity. TELUS Smart Waste Management
solution sensor technology allows us to gain realtime information about our waste andrecycling practices. We are piloting 32 sensors across our Quebec operations with TELUS
Internet of Things (IoT) and TELUS Smart City. In addition, our partnership with Intuitive AI
provides for gamification of our waste and recycling at 4 facilities across Canada. Oscar
Sort allows us to educate our team members about proper sorting techniques using ascreen that tells our customers where to place their unwanted items.
For a detailed breakdown of our historical, year-over-year waste and recycling
performance data, see our 2023 ESG Data Sheet.
26 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Waste and recycling by source in Canada (metric tonnes)1,2
SourceAdditional waste
streams

Real Estate

Overall

2,020

3,580

5,600

40

2,724

2,764

2,060

6,304

8,364

98

57

67

2023
Recycled3
Landfill
Total
Diversion %1 To provide timely reporting, our data is based on October 1 – September 30 of each year.
2 Data only includes waste from our Canadian facility based telecommunication operations including, owned
and leased buildings, ADT Security Services Canada, Inc sites, our reverse logistics materials and otherspecialty materials (like furniture and paper shredding).
3 The definition of recycled includes items that are either reused, recycled, or composted.

Electronic waste

Our customers can reduce their waste by repairing devices or buying refurbished devices
and other electronic equipment, giving people options that are better for the planet
while improving affordability.
In 2023, we reused and recycled 1,108 metric tonnes of e-waste and 55 metric tonnes ofmobile devices totalling 393,328 devices.
Electronic waste reused and recycled
Waste Type2023

E-waste (metric tonnes) excluding mobile devices1

1,108

Mobile devices (units)393,328

1 Data only includes waste from our reverse logistics materials (like circuit cards, data equipment, IT
equipment and telsets)

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance
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Advancing the circular economy through the strategic
repurposing of copper

Through TELUS’ copper retirement program, we are proactively recycling retired copper
telecom cable. Since beginning our deployment of PureFibre, Canada’s most sustainableinternet technology, we have recycled more than 3,600 tonnes of copper. Copper has
proven to play an increasingly integral role in Canada’s electrification strategy supporting
the transmission and distribution network, renewable technologies, and more.
Through the strategic repurposing of copper, we are directly contributing to Canada’s
ambitious net zero targets, building out the circular economy around copper, and setting
the standard for an industrial-scale, proactive metal recycling initiative.

Our Sustainable Paper and Packaging Policy outlines our goal to reduce paper andpackaging consumption by 10 per cent on a year-over-year basis, while also maximizing
recycled and FSC-certified (Forest Stewardship Council) content. We aim to minimize
consumption through a range of measures, including e-billing, digital marketing andpackaging optimization.
Despite these measures, our overall paper and packaging consumption increased by
13 per cent in 2023. Several factors contributed to this increase, including the additionof new products, refinement of our collection processes, and addressing existing gaps.
We did exceed our goal for copy paper, with a 16 per cent annual reduction in 2023 and64 per cent reduction from 2019 levels.
Paper and packaging performance1
Resources

2023

Copy paper used with FSC certification

55%

Copy paper from recycled and renewable materials from wellmanaged sources

55%

VolumeTotal paper and packaging used (metric tonnes)

15.1
681.8

1 For a detailed breakdown of our historical, year-over-year waste and recycling performance data, see our2023 ESG Data Sheet.
2 We only report on copy paper purchased by employees tracked in our primary human resourcesmanagement system.

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27 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Hazardous waste

Our domestic operations generate small quantities of hazardous waste, such as aerosol
cans, batteries, and motor oil.
Hazardous waste1,2

Paper and packaging

Total copy paper used (metric tonnes)2

For the paper and paper-based packaging that we consume, we compensate by planting
trees as part of our TELUS Trees for Paper Program - our own conservation program,which commits us to plant enough trees in Canada each year to compensate for thebiomass used to produce our annual paper and packaging use. In 2023, we planted
20,688 trees for this program in collaboration with our partners. For a detailed breakdownof our historical, year-over-year tree planting data, see our 2023 ESG Data Sheet.

Waste Type

2023

Solid hazardous waste from our facilities (kg)2,514

Liquid hazardous waste from our facilities (litres)

4232

Batteries from network equipment and fleet operations(metric tonnes)

85

1 Data only includes waste from our Canadian facility based telecommunication operations including owned
and leased buildings, ADT Security Services Canada, Inc sites, our reverse logistics materials and otherspecialty materials (like furniture and paper shredding).
2 For a detailed breakdown of our historical, year-over-year waste and recycling performance data, see our2023 ESG Data Sheet.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
Social

Water

Promoting water use efficiency, conservation, and overall corporate water stewardshipis a priority at TELUS. Our main water sources include municipal water supplies orother water utilities and our primary uses of water are for heating and cooling systems,
irrigation and for drinking water in our office spaces. Ongoing assessment and audit of
our ISO 14001:2015 certified Environmental Management System (EMS) positions us
as a global leader in environmental excellence.
Currently, we do not consume large amounts of water in water-stressed areas. We
actively monitor our water-related impacts through regular preventative maintenancesuch as inspection and leak testing for our buildings and equipment. Additionally, ourautomated monitoring systems and call-in processes enable on-demand repair of newly
discovered leaks or other water issues.
In 2023, we reduced our water consumption intensity by 11 per cent company-wide,compared to 2022. Water use was unfavourably impacted by growth of TELUS
International and an increase in TELUS office utilization and favourably impacted by
improvements to our heating and cooling systems, which reduced water consumption.
We continue to work towards our target to reduce water consumption intensity, per
terabyte of data traffic on our network, by 50 per cent from 2019 levels by 2030. This
goal aligns with our energy efficiency goals and timelines as well as local regulatory
guidelines and supports the sustainable growth of our business.
TELUS President and CEO, Darren Entwistle has endorsed the United Nations Global
Compact (UNGC) CEO Water Mandate. TELUS is among a select group of businessleaders who recognize the ever-growing importance of sound water management andwater stewardship. Indeed, the growing crisis in both water and sanitation in many partsof the world poses a range of risks – and, in some instances, opportunities – forcompanies in virtually all industries.
The CEO Water Mandate is designed to assist companies in the development,
implementation, and disclosure of comprehensive water strategies and policies. It also
provides a platform for companies to partner with like-minded businesses, UN agencies,
public authorities, civil society organizations, and other key stakeholders.

Governance
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28 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
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ESG highlights
Our environmental, social andgovernance approach

Biodiversity

We recognize the importance and value of nature and work to proactively understandand manage our impacts and dependencies on biodiversity in the ecosystems where
we operate.
Our overarching ambition is to contribute to the transition toward a nature positive
future. This ambition is being formalized in our Biodiversity Position Statement, whicharticulates our commitments to:ȯ protect and restore earth’s land and marine ecosystems;
ȯ understand and manage our impacts, risks, and dependencies on nature; andȯ transparently measure, monitor, and disclose our progress.

In 2023, we undertook a nature and biodiversity baseline assessment of our core
operations and high level assessment of our supply chain to identify potentially material
impacts and dependencies. This process was conducted in line with the Taskforce for
Nature-related Financial Disclosures (TNFD) LEAP (Locate/Evaluate/Assess/Prepare)approach. Key steps included:

ESG goals and progress
Passionate about our social purpose

LocateEvaluate

Assess

PreparePassionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
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Circular economy andresponsible resource use

Used a location-based approach toidentify TELUS operations’ interface
with nature, and supply chaininteractions based on major suppliercategories.

Evaluated TELUS’ material impacts
and dependencies, leveraging the
ENCORE tool, IBAT biodiversity
country profiles, and other datasets.

Identified a list of priority naturerelated risks and opportunities for
TELUS.

Developed an initial roadmap for
how to advance our nature-related
strategy and disclosure.

Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance

Results from the assessment revealed that TELUS’ most material nature-related impacts
are disturbances and biological alterations, while the most material nature-related
dependency is climate regulation. In our supply chain, the highest potential material
impacts are water and soil pollutants linked to manufacturing processes and IT services,with regional exposure higher for suppliers based in Asia due to a number of factors(e.g. fewer protected areas).

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29 • TELUS 2023 SUSTAINABILITY & ESG REPORTThis assessment has enabled us to better understand the key impacts and dependencies
we have on nature and biodiversity, where to focus, and where we can add the mostvalue to ecosystems. We will continue to work to integrate these findings into ourexisting risk management processes.
For more information on our efforts to protect and restore nature through reforestation,please refer to TELUS Environmental Solutions section.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance
Global Reporting Initiative index

Environmental management system
Our environmental sustainability initiatives are rooted in our environmental management
system (EMS). The scope of our EMS covers all of TELUS’ Canadian facility-based
telecom operations. In 2023, we completed the required external audits to certify our
EMS to the updated ISO 14001:2015 standard. Achieving and maintaining this standard
positions us as a global leader in environmental excellence and creates ongoing
opportunities for improvements to our processes.

Auditing and site assessments

We conduct regular site assessments and audits of our operations to affirm our compliancewith regulatory requirements, our high operating standards and to maintain our ISO 14001
certification. In addition to formal audits, more than 1,200 facility assessments are
conducted annually by network technicians. In 2023, two major non-conformities wereidentified with respect to facility housekeeping and maintenance procedures during our
EMS audits. To address and close the major non-conformities, immediate containment
actions were initiated followed by review and improvement of current procedures. There
were also a small number of minor audit findings related to site signage, equipment
maintenance schedules, and document control.

Training

Environmental training for both team members and contractors covers topics such as
construction risks, spills and releases, response and reporting, and the transportationand disposal of waste. In 2023, over 5,000 team members took training courses withenvironmental themes.

Compliance

We present quarterly reports to the Corporate Governance Committee of our Board
on issues resulting in written warnings, fines or investigations by federal, provincial
and municipal regulatory authorities with respect to environmental compliance.
In 2023, TELUS received an Advisory Letter from the B.C. Ministry of Environment
regarding untimely reporting of a battery acid spill that occurred on July 14, 2023.
A reminder was sent to the site manager that all spills and releases are to be reported
to the internal reporting system immediately, no matter the size or quantity. No further
action was required from the authority.

Sustainability AccountingStandards Board index

On June 13, 2023, approximately
17,000 litres of sediment-laden water
was accidentally released from a
TELUS construction site and entereda storm drain and fish-bearing
watercourse in Burnaby, B.C. The
project construction contractor has
been charged with a $500 fine for theviolation of illegal discharge of
construction wastewater. The incident
was reported to the B.C. Ministry ofEnvironment.

5,000
team members took
training courses withenvironmental themes.

Spills and releases

External reporting of spills (liquids) and releases (gasses) is regulated in the communities
where we work. We also require that all spills and releases, regardless of the quantity,
must be reported internally to our 24/7 spill reporting system, where team members get
expert advice on site management and reporting to external agencies. The majority –more than 85 per cent – of our recorded spill incidents are halocarbon releases from air
conditioning equipment used to cool our facilities and network equipment. These are
typically caused by system stress due to hot weather. We continue to seek out
opportunities to use more efficient cooling technologies.
In 2023, we had one Category A spill12 – on October 4, 2023, a halocarbon (refrigerantgas) release of 128 kilograms occurred from a TELUS network facility due to equipment
failure from wear and tear. The release was reported to Environment Canada and the
B.C. Ministry of Environment. A root-cause analysis determined that all appropriate
actions were taken and no further actions were required.
Our complete spills and releases data can be found in our 2023 ESG Data Sheet.

Addressing contamination

By using a risk matrix based on the Canadian Council of Ministers of the Environment
guidance manual, we prioritize the management of our contaminated sites. Ourcontaminated sites have resulted from historical fuel spills at remote sites that useddiesel generators to power equipment. In 2023, we met our target to complete
remediation work at five completed13 sites.

12 We define Category A spills and releases as both reportable and serious and set a target of zero incidents for this category.
13 A completed site is one where known contamination has been remediated according to the appropriate regulatory guidelines for soil and/or groundwater.

30 • TELUS 2023 SUSTAINABILITY & ESG REPORTIn 2023, over

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance

Passionate about creating a unified,trusted and sustainable agriculture andconsumer goods value chain
At TELUS Agriculture & Consumer Goods, our ESG commitment goes beyond our operations.
We work to enable sustainable growth in businesses across the food and consumer goods
value chain.

Our approach
By helping these businesses improve their profitability and productivity, we empower
them to minimize inefficiencies, waste and environmental impact, unlocking benefits forboth people and the planet.
TELUS Agriculture & Consumer Goods delivers integrated digital solutions that
help connect our customers with reliable tools and the right information at the righttime to move their businesses forward in a more informed, agile and sustainable way.
Some of the businesses we enable along the value chain include consumer goods
manufacturers, agriculture manufacturers, retailers and feedlot operators. Our
technology currently supports customers in over 50 countries, backed by 1,500 teammembers on five continents.
2023 was a year of steady advancement with a focus on capitalizing on market
opportunities across the business as well as operational optimization, progressing on ourjourney to extend our global position as a leading provider of digital technology and data
insights in food and consumer goods. To reflect our commitment to growth and better
serving the agricultural products, food and packaged goods industries with our customer
first commitment, TELUS Agriculture & Consumer Goods was moved to the TELUS
Business Solutions (TBS) team. With inefficiencies in how food and goods are produced,
distributed and consumed, there is great opportunity to help advance the sustainabilityof global supply chains. Approximately 13 per cent of food is lost from harvest to retail14
and the amount of global freshwater supply used by agriculture is close to 70 per cent.15

Global Reporting Initiative index
Sustainability AccountingStandards Board index
14 https://www.un.org/en/observances/end-food-waste-day
15 https://www.unesco.org/reports/wwdr/2022/en/agriculture

31 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Agribusiness
The food industry is battling challenges to produce more food, while transitioning tomore sustainable practices. Through TELUS Agronomy and TELUS Sustainability
solutions, we build more sustainable, regenerative and resource-efficient food value
chains, providing our customers with better visibility of the producers in their supply
chain and easier access to reliable data from producers.
TELUS Agronomy enables our customers to deliver digital agronomic tools and data
insights, implementing trusted compliance solutions that support production growthsafely, profitably and sustainably for over 200,000 growers. Our solutions standardize
and connect processors to the field-level data they need to meet requirements for foodsafety, sustainability and Good Agricultural Practices (GAP), allowing our customers tomake complex application recommendations and reduce over-application, or risk ofcontamination. TELUS Agronomy offers 4R tracking (right source, right rate, right timeand right place) in Canada, allowing customers to document, track and report all fields
enrolled in the Canada 4R Nutrient Stewardship standard, which strive to properly
manage fertilizer application and adhere to best management practices.
TELUS Agronomy enables food processors to track farm operations, such as theapplications of fertilizer and pesticide usage which could feed into upstream(indirect) emissions reporting. Our comprehensive pesticide label database guides
producers to adhere to regulatory requirements ensuring responsible and sustainableagricultural practices.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress

TELUS Sustainability solutions offer a flexible, modular solution to collect and analyze
sustainability data at any level of the supply chain. This solution provides suppliers withan easy-to-use tool for reliable, verifiable submission of key sustainability informationand immediate visibility of progress against key performance indicators. Through the useof dashboards, our customers gain insights across products and suppliers to improve
decision-making for supplier management, sustainable sourcing options, Scope 3
product carbon disclosures and net zero programs.
TELUS Sustainability solutions also provide suppliers and farmers with robust sustainability
evaluations, smart benchmarking and tools for collaborative discovery and planning of
improvements. In addition, these tools help simplify supplier sustainability approval andassessments, and make it easier for suppliers to provide structured sustainability data
to manage supplier audit standards.

Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain

Consumer and packaged goods
From the back office to the retail store, we enable customers to leverage higher quality
data to reduce waste and cut emissions across the value chain.

Improved consumption data

Gaining better data to increase visibility across a business is key to achieving more
efficient production and supply chains. The TELUS Trade Promotion Excellence (TPx)solution set enables customers to get enhanced visibility into what is selling for better
consumption data. With this data, Consumer Packaged Goods (CPG) manufacturers canmake better decisions on both production and retail strategy. TELUS TPx can help ourcustomers potentially incentivize purchases through discounting, ensuring that products
do not go to waste on the shelf.

SocialSimilarly, TELUS Retail Execution (RE) can help our customers increase their efficiency
at the point of sale to prevent waste and reduce cost. This solution helps CPG
manufacturers identify and remedy inefficiencies at the source and at fast speeds.

Governance

Production planning

Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

With better data, waste can be eliminated at the very start of the value chain. In North
America, a significant percentage of the food that is produced ultimately goes to waste
better data can help alleviate this problem. TELUS TPx and TELUS RE can help ourcustomers better identify where they need their products, and in what quantities, bothat the warehouse level and the retail store level. This data, in turn, can allow CPG
manufacturers to better avoid overstocks or understocks and result in better streamlined
retail operations getting goods to where they should be and when.
32 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose

Energy and emissions

The supply chain is a crucial element of almost any CPG company’s business. It is costly
to transport products from manufacturer to warehouse to retail, and any opportunity toincrease the efficiency of the supply chain can be an opportunity to reduce energy use
and increase the profitability of the business. When empowered with insights fromTELUS TPx and TELUS RE, CPG manufacturers can streamline shipping and production
to better match consumption data. This may result in more efficient deliveries, better
production planning to reduce product and raw materials waste and ultimately areduction in emissions while product is transported. Additionally, TELUS Agriculture &Consumer Goods produces several supply chain management solutions that are
purpose-built for food companies and CPG manufacturers. The TELUS Supply Chain
Management solution set can help customers unlock further visibility into theirwarehouse operations, orders and deliveries, and that data can further empower themto meet organizational ESG goals.

Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Animal agriculture
We deliver innovative solutions grounded in leading-edge research and data-driven
insights to enable our clients – feedlots, cow/calf producers, calf growers andveterinarians – to optimize animal health and production and drive net profitability.
TELUS Feedlot enables feedlot owners to be more confident in their decisions byimplementing research-driven recommendations in their feedlot with cost-effective
strategies for production efficiency and disease prevention. Customizable based onclient needs, TELUS Feedlot has developed a global reputation with commercial
producers, pharmaceutical companies, government agencies, feed companies andother beef industry organizations as a trusted solution.
Our industry-leading consulting veterinarians and Ph.D. animal scientists help feedlots
analyze every aspect of their operations to make decisions affecting their margins.
Our approach is backed by large-scale field trials, economic modeling and operationspecific data to provide feedlots with tailored recommendations. We support feedlots
to make informed decisions with better data in these consulting areas: animal health,feeds and feeding, individual animal management, cattle procurement & marketing,performance enhancement product protocols and research.

33 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Passionate about leadingin sustainability to protect
our planet
Circular economy andresponsible resource use
Environmental Management
SystemPassionate about creating aunified, trusted and sustainableagriculture and consumer goods
value chain
SocialTransforming WA Ranches’ operations with data-driven solutions
In a rapidly evolving agricultural landscape, WA Ranches has successfully
embraced innovation to stay ahead of the curve. With the help of TELUS
Agriculture & Consumer Goods’ cutting-edge data collection tools, WA
Ranches has revolutionized its operations, making data-driven decisions
that have significantly improved efficiency and profitability.
Johnny Bennett, ranch manager at WA Ranches, highlights thetransformative impact of TELUS Agriculture & Consumer Goods’ solutions.
He states, “It helps me to know how many animals are in each paddock. It
helps if you find a stray animal, you can look up where that animal belongs,
and if anything needs to be treated for any sort of health issue out in thefield, you could have one bar of service and you can figure out what’s goingon with that animal.” By leveraging the power of data, Johnny can now
efficiently manage his cattle and address health issues promptly, regardlessof his location.
Calvin Booker, General Manager of Services and Research, Animal
Agriculture at TELUS Agriculture & Consumer Goods, emphasizes thesignificance of their data-driven approach. He states, “There’s a lot of
stakeholders in the beef production chain, from the cow producer all theway to the retailer or food service that sells beef products to consumers.
If we’re able to connect all of those different stakeholders, that creates
the ability for us to tell our story of the beef industry all the way from theprimary producer to the consumer. We have people with tremendous skills
and creativity and expertise, and we also have tremendous clients that areopen to new ideas, and I’m excited for the future.”

Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

34 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Through our commitment to connecting stakeholders and driving industry
innovation, TELUS Agriculture & Consumer Goods has become a trusted
partner for WA Ranches. With our engineering expertise and forwardthinking software solutions, TELUS Agriculture & Consumer Goods is
shaping the future of the beef industry, enabling sustainable and prosperous
operations for ranchers like WA Ranches.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approachSocialESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

35 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights

Our impact in 2023
Measuring the broad impact of our TELUS community investments is a criticalcomponent of understanding the success and reach of the program. We work with
the London Benchmarking Group and use their methodology to measure our impact.
Our community investments can be categorized as follows:

Our environmental, social andgovernance approach

Community investment1,2

ESG goals and progress$7 million$71 million$15 million

Philanthropic investment

Social investment

Commercial initiatives$2 million$95 million

Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance

Value of employee giving TOTAL
1 Represents community investment by TELUS, our team members and retirees and includes the following elements:
cash donations, value-in-kind contributions and program management costs.
2 Within our total community contributions, we include value-in-kind (VIK). A VIK contribution is a non-cash
contribution of a good or a service. We calculate VIK contributions based on the costs of provision of services andproducts, and estimates of labour costs and other inputs. Methodologies may rely on certain estimations that haveinherent limitations and uncertainties due to the various nature of the VIK contribution being delivered and might
not be comparable to similar measures disclosed by others.

Community investment by type1$57 million$1 million$37 million

Education

Environment

Health$95 million
TOTAL
1 Represents community investment by TELUS, our team members and retirees.

Global Reporting Initiative index
Sustainability AccountingStandards Board index

36 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress

Passionate about enabling humanconnections through digitization
We are building a better future for all by using our technology for good. That means providing
equal access to technology, promoting its responsible use and putting our world-leading
solutions to work for good. Underpinned by our globally leading networks, innovative technology
and globally recognized culture, we aim to enable vital connectivity for millions of people, making
our lives easier, safer and healthier through increased speeds, reliability and capacity.

Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance

In 2023, highlights include:ȯ leveraging our Connecting for Good® and TELUS Wise programs to continue todeliver significant benefits to individuals in need by providing low-cost access to ourworld-leading technology, improving digital literacy and online safety knowledge – todate, these programs have supported over 1.1 million individuals.
ȯ expanding the reach of our Internet for Good and Mobility for Good programs to help
government-assisted refugees arriving in Canada get connected by partnering with
15 resettlement assistance program service provider organizations across thecountry – to date, we have supported over 6,200 government-assisted refugees andtheir family members.
ȯ expanding our Health for Good program by launching new mobile care clinics,
powered by TELUS Health, in partnership with Old Brewery Mission in Montreal andthe Victoria Cool Aid Society in Victoria.
ȯ celebrating 10 years of TELUS Wise with the launch of a new TELUS Wise responsible
AI online workshop for youth.

Governance and oversight

Our Corporate Citizenship team oversees our Connecting for Good program strategy andevolution. This team develops, manages and monitors our Connecting for Good programsand targets, which were elevated to our 2023 Corporate Citizenship & Communications
Business Unit scorecard. Monthly, quarterly, and annual reporting practices help us
monitor our performance in achieving program objectives and long term goals as detailed
in the ESG goals and progress section of this report. Beyond measuring their reach,customer surveys and/or program evaluations provide further insight into the impact ofour programs and how we can continue to enhance.

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Sustainability AccountingStandards Board index

37 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Connecting for Good programs
We are bridging digital and socio-economic divides by advocating that everyone, nomatter their income level, should be able to access the internet and stay safe in our
digital world. We are proud to have supported over 1.1 million individuals through ourConnecting for Good and TELUS Wise programs.

Health for Good

Health for Good helps connect underserved individuals and those experiencing
homelessness to the healthcare system through specially equipped mobile healthclinics nationwide.
In 2023, we supported more than 56,000 patient visits and further expanded our Healthfor Good program with the launch of Victoria’s second mobile health clinic, in partnershipwith the Victoria Cool Aid Society, and a new mobile health clinic in Montreal, in
partnership with Old Brewery Mission. Since the inception of our program, we havesupported 200,000 cumulative visits in 25 communities across Canada through ourmobile clinics.

Mobility for Good

Mobility for Good provides youth transitioning out of foster care, low-income seniors,
Indigenous women at risk of or surviving violence, government-assisted refugees andother underserved individuals with free or low-cost smartphones and mobile plans,
enabling them to stay connected to support networks, social services and more.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet

In 2023, 8,600 youth, seniors, Indigenous women at risk and government-assisted
refugees enrolled in the program, and since the program’s inception, 52,300 marginalized
individuals in Canada have benefited. During the year, we expanded the reach of ourprogram to help government-assisted refugees arriving in Canada get connected byoffering them a free smartphone and a low-cost data plan.

Internet for GoodInternet for Good offers low-income
families and seniors, people living withdisabilities who are in need, youth
leaving foster care and governmentassisted refugees access to low-cost,high-speed internet and a low-costcomputer.

175,000

Canadians have benefitted
from our Internet for Good
program since 2016.

In 2023, we expanded the program tooffer higher speeds, and we added
8,500 new households to the program. Since the program’s inception in 2016,
175,000 individuals have benefitted from the program. Additionally, we extended theprogram to help government-assisted refugees arriving in Canada by offering them
low-cost high-speed internet.

Tech for Good

Tech for GoodTM empowers people with disabilities to independently use their mobile
devices. In partnership with March of Dimes Canada, the program offers specialized
training, tools and, in some cases, financial assistance for the purchase of assistive
technology. The program also offers people living with disabilities access to our TELUS
wireless accessibility discount.
In 2023, the program helped over 2,300 individuals, bringing the total to 8,800 Canadianssince its inception.

TELUS Wise empowers individuals of all ages to stay safe and informed in our digitalworld. The program provides free workshops and online resources related to protecting
our online security, privacy and reputation, rising above cyberbullying, and staying wellin the connected world.

Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities

In 2023, 116,500 individuals participated in live, virtual and online TELUS Wise
workshops, bringing our cumulative participation to 680,000 since the program
launched in 2013. Additionally, we celebrated 10 years of TELUS Wise in 2023 withthe launch of a new TELUS Wise Responsible AI online workshop for youth.

Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

TELUS Wise

38 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet

Passionate about building the healthiest
communities and workplaces on the planet
As a global leader in health and wellbeing encompassing physical, mental and financial health, we are on a
mission to become the most trusted wellbeing company in the world. Our thousands of dedicated TELUS Healthteam members, passionate clinicians and healthcare professionals are committed to solving the most pressing
health issues facing people around the world including citizens, healthcare professionals, employers andemployees. TELUS Health uses our global-leading technology to support optimal health and wellbeing fornearly 70 million lives covered in more than 160 countries.
Our 2023 highlights include:ȯ supporting approximately 120,000 clients whose employees rely on our Employee

Assistance Program (EAP) with our global clinical network to receive health andwellbeing support.
ȯ activating our TELUS Health Community Crisis Support Line, to provide emotional
support for those impacted by crises or traumatic events throughout Canada, theU.S., Australia, Ireland and the U.K.
ȯ providing primary care health consultations through TELUS Health MyCare at nocharge to patients for those unable to travel to see their doctor along with assistanceto re-route prescriptions via TELUS Health Virtual Pharmacy, and virtual veterinariancare and vet technician consults for dogs and cats via TELUS Health MyPet.
ȯ launching the TELUS Health Medical Alert Pendant, which connects seniors to
emergency response at the push of a button together with a new Caregiver app,industry-leading fall detection and advanced Canada-wide GPS location tracking.

ȯ launching our Total Mental Health program to support employers and employees intheir mental health through digital support, and connecting them to counsellors.

Revolutionizing access to care

By leveraging TELUS Health’s digital-first solutions across the continuum of care, wehave become a global leader in employer-focused primary and preventative digital
healthcare and wellbeing solutions. Given ongoing pressures on the public healthcare
system and the increasing competition among employers when it comes to attracting,developing and retaining top talent, the cost and accountability for making healthcare
more accessible is increasingly falling to employers. TELUS Health is positioned to bettersupport employers, helping them provide a more adapted, personalized health andwellbeing offering to their workforce, enabling better health experiences across thehealth and wellbeing spectrum.

Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governancenearly70 million

lives covered

23,000+120,000

5 years

74,000+dentists connected to the
TELUS network

clients whose employees
rely on our Employee
Assistance Programof enabling employers aroundthe world to understand trends
in mental health through our
TELUS Mental Health Indexallied health professionals
choose our eClaims solution

Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

39 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

200,000+

cumulative health visits in 25 communities acrossCanada through our mobile clinics

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

40 • TELUS 2023
2022 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

Improving physical healthThrough our innovative Electronic Medical Record (EMR) and Collaborative Health
Record solutions, physicians are able to book appointments, conduct video
consultations and update patient records all within their EMR. This eases the burden
on physicians, enabling them to focus more time on patient care.
Virtual care technologies not only enable individuals to access care while reducing thetime and money spent on traveling far distances, it reduces carbon emissions by cuttingback on commute times. More than 80 per cent of consultations are resolved throughthe app without needing an in-person visit, limiting such visits to only when necessary.

We are revolutionizing healthcare through time-saving digital tools and optimizing datautilization to ultimately reduce hospital wait times and avoid unnecessary hospital visits
through the power of technology.
In 2023, we brought virtual veterinary care to dogs and cats in Ontario with TELUS
Health MyPet, a virtual pet care platform bringing experienced local veterinarians andveterinary technicians, together with dog and cat owners, to provide care for a range ofhealth issues, from nutritional management and parasite control, to behaviouralchallenges and prescription of certain medications.

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance

Improving mental health
Since 2014, the TELUS Health for Good® program, and its mobile health clinics,
operating in 25 communities across Canada, have enabled nearly 200,000 patient visits
Canada-wide. This program provides free access to TELUS Health MyCare counselling
services for individuals in need of mental health support across Canada and is part of the
TELUS Connecting for Good portfolio of programs that gives individuals in need acrossCanada access to TELUS’ world-leading technology.
In May 2023, we launched Total Mental Health for organizations across Canada andthe U.S. This digital-first solution provides employees access to a team of care
professionals who curate personal care journeys with unlimited mental healthcounselling, therapist-led internet-based cognitive behavioural therapy programs, digital
tools, assessments and ongoing tracking and feedback that is accessible by employees
through their company’s health benefits programs. Employees can connect with ourteam of experienced professionals 24/7 if they are experiencing a mental healthconcern, with the flexibility of meeting in person, via telephone/audio or through video
or online chat. These digital-first solutions allow employees to also practice and learn on
their own or between sessions, track their mental health progress and receive regularfeedback from their care team.

Leadership in mental health

Now entering its fifth year, our TELUS Mental Health Index (MHI) is derived from a seriesof online global surveys and enables employers around the world to understand trends inmental health and how they relate to the unique mental health needs of their diverse
workforces. Some of the topics explored include workplace collaboration and its link to

Global Reporting Initiative index
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41 • TELUS 2023 SUSTAINABILITY & ESG REPORT

employee mental health, the percentages of employees who have knowledge of their
EAP programs and concerns employees have when it comes to debt and awareness offinancial planning. These findings underscore that more needs to be done to offer
working populations access to the tools they need. The TELUS MHI is published monthly

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities

in Canada and the U.S. – as well as quarterly in Australia, New Zealand and the U.K., andbiannually with Pan-Asia and Singapore editions.

Partnership and collaborations in mental health

TELUS Health fostered several partnerships, providing enhanced mental health support
to individuals in need in 2023. These collaborations are helping enable more unified andseamless health and wellbeing experiences and increasing access to healthcare:ȯ Canadian men dealing with stress, anxiety and depression were able to obtain support
with MindFit Toolkit presented by TELUS Health MyCare and a partnership with theCanadian Men’s Health Foundation.
ȯ TELUS Health’s expertise in health, agriculture, and digital infrastructure enabled apartnership with the Canadian Centre for Agricultural Wellbeing to provide mental
health support for farmers and their families.
ȯ A collaboration to expand access to substance use disorder treatment for people
across the U.S. and Canada through a collaboration with The Hazelden Betty Ford
Foundation.
ȯ Substance use disorder-specific programming that was provided via TELUS Health’s
AbilitiCBT solution is currently being used by corporations, healthcare institutions andhealth insurance companies.
ȯ Baycrest, an academic health sciences centre providing a continuum of care forolder adults aiming to defeat dementia, introduced their Goal Management
Training program – a therapist-guided, cognitive rehabilitation and training program
for the treatment of conditions with associated cognitive impairment – to our
AbilitiCBT platform.
ȯ The province of Nova Scotia announced the launch of Access Wellness to bedelivered by TELUS Health, a pilot program that provides free one-on-one supportive
counseling for general mental health concerns.
ȯ TELUS Health announced a collaboration with Beneva to expand their groupinsurance offering, enabling Beneva to enhance the customer experience of its plan
sponsors and members across the country.
ȯ We announced our collaboration with Mindyra Health to increase mental healthaccessibility and affordability for students, athletes, employees and their dependents
across the U.S.
ȯ Healix announced the delivery of mental health services to support clients’ employees
whenever they travel for business via experienced counselors from TELUS Health.

Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

42 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet

Improving financial health
Our flexible solutions connect people and organizations with the right tools to makeinformed financial decisions to best support their financial health.
From benefits enrollment to cost management to claims processing, our innovativetechnology, clinical programs and professional services offer group benefits insurers
and administrators the tools needed to remain competitive in a dynamic marketplace.
As a strategic partner in group benefits management, TELUS Health currently supports
approximately 120,000 organizations around the world in:
1.		Delivering sustainable benefits
2.		Improving their employee (plan member) experience
3.		Claiming submission at the point-of-care.
Backed by our industry-leading technology and TELUS’ financial resources:ȯ more than 74,000 allied health professionals choose our eClaims solution totransport, process and adjudicate claims, providing processing support to millions
of people in Canadaȯ we invest in certifications for adherence to data compliance regulations
ȯ our adjudication solution covers more than 13 million lives across Canadaȯ more than 23,000 dentists covered by the TELUS network.
With solutions that range from investment consulting to health benefits administration
to absence management to cognitive behavioral therapy, we are uniquely positioned tosupport companies and their employees throughout the entire lifecycle of their career.
From the latest drug data trend reports to insightful articles about trends in benefit
management or innovative cost management strategies and healthcare technology, ourindustry experts support global organizations in designing the right group benefit plansthat helps keep employees happy, healthy and productive.

Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private

Arianne Lang is a mother, wife, daughter,
sister, friend and breast cancer survivor.
She was diagnosed in the summer of 2022,
after her first mammogram at the age of 42.
She had no family doctor and used TELUS
Health MyCare to navigate the healthcare
system from diagnosis, through treatment
and into recovery. Her journey invoked apassion to educate and raise awareness of
the importance of prevention and early
detection.
In Arianne’s words, “something you neverthink about is how to tell your 10-year-old son you have cancer. It was
the hardest thing I’ve done in my life.”
In B.C., while women over 40 can refer themselves for a mammogram –the results must be sent to a healthcare practitioner. In Arianne’s case,she, like approximately 1 in 5 people in the province, didn’t have a family
doctor so had her results sent to a virtual care provider, TELUS Health
MyCare.

“MyCare allows anyone to book an appointment with a family
physician, and is available for free to most people in Canada.
In many ways, knowing that I could have my mammogram
results sent there may have saved my life.”
Arianne believes that cancer taught her to take charge of her healthcare
by prioritizing her own wellbeing. Arianne’s is an uplifting, inspiringstory that underscores the wonderful ability we all have to make positive
choices in order to live our most vibrant lives.

Passionate about giving backto build stronger, healthiercommunities
Governance
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Global Reporting Initiative index
Sustainability AccountingStandards Board index

Making healthcare accessible to all

43 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet

Passionate about supporting thebest team on the planet
Our team members are the foundation of our business and drive our success asa globally-leading telecommunications company.
Our People and Culture team works to provide an environment for our team membersthat is safe, empowering and engaging and our culture is anchored in our TELUS
leadership values. Our objective is to attract, develop and retain talented team members
and we achieve this by investing in our people throughout their careers, and by offering
diverse and inclusive employment prospects and development opportunities. We areproud of the globally admired culture our team has built together.

Our comprehensive wellbeing strategy provides a thoughtful, integrated, and sustainableapproach to keeping our team members well. Despite evolving internal or externalpressures, we have a dynamic framework in place to assess needs and design flexible
solutions. We focus on five overlapping dimensions of wellbeing – physical; psychological;
social; financial and environmental; and support team members whether they are at work
or at home. Our strategy encourages personal growth through awareness-building, readyaccess to tools and resources, and motivation to be your best self.

Team member well-being

As part of our wellbeing strategy, we are continuously assessing against, and aligningwith, the National Standard of Canada for Psychological Health and Safety in the
Workplace to maintain a psychologically safe and healthy workplace.

We believe that technology can help deliver even better and more sustainable health andwellbeing experiences for Canadians and our team members. We also understand theneed to support the healthcare industry overall, which is why we are working so hard to
make prevention and wellbeing more accessible to everyone.

Governance and oversightPassionate about supporting
the best team on the planet

The TELUS Board of Directors’ People, Culture, and Compensation Committee (People
Committee) plays a critical role in overseeing the delivery of our commitments to thehealth and safety of our team members. The People Committee monitors, on behalf of
the Board, our health and safety policies and receives and reviews regular reports
concerning our health and safety programs, policies and results.

Passionate about keeping yourdata safe, secure and private

In 2023, highlights include

Passionate about giving backto build stronger, healthiercommunities

Being named one of Association for Talent
Development’s BEST organizations for theGovernance
Limited assurance

18th year
and Best of the BEST organization for the ninth year

Global Reporting Initiative index
Sustainability AccountingStandards Board index

44 • TELUS 2023 SUSTAINABILITY & ESG REPORTTeam member health

At TELUS, we continue to strive to be the healthiest workplace globally – which includes
a clear mandate to support the health and wellbeing of our team members. We have awellbeing strategy that encompasses full leadership support and is grounded in crossfunctional collaboration, comprehensive communications, excellence in team member
experience, and insight-driven foundational practices and programming.
How we support team member wellbeing is deeper than providing technology and tools.
It is shifting mindsets and behaviours with respect to mental health and wellbeing, and it
is one of the reasons why team members want to work at TELUS, why our company is

Being awarded the2023 Workplace
Benefits Award(for mental health program) for an employer withmore than 1,000 employees

Launching TELUS HealthWellbeing platforma centralized, personalized digital experience for allteam members designed to improve engagement,
productivity and enhance team member health andwellbeingMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

healthy and thriving, and why team members go the extra mile for each other, ourcustomers, communities, and all citizens. To further support our culture of collaborationand spirited teamwork, our Work Styles® program gives team members the flexibility andthe choice to work where and how it makes sense for them.
In 2023, we continued to focus on proactive ways to keep team members well. We
connected team members together to learn about heart health, sleep health, managing
finances, social connection, improving nutrition and more. From coast to coast, our teammembers joined together in two wellbeing challenges, motivating one another to keep
active, eat well and practice good self-care. We also continued to execute our formal
mental health training framework to provide opportunities for our people leaders andteam members to be trained to support good mental health - at work, at home and in thecommunity. Additionally, we also created new wellbeing spaces like yoga studios andmeditation suites, in our reimagined office spaces to better align our environment withour culture. 2023 also saw the global launch of the TELUS Health Wellbeing platform – acentralized, personalized digital experience for all team members designed to improveengagement, productivity and enhance team member health and wellbeing.
All of these efforts and more, led to formal, external recognition of our mental healthstrategy from Benefits Canada, who awarded us with a Workplace Benefits Award in
the Mental health program category for an employer with more than 1,000 employees.

Team member safety

Our Safety Management System (SMS) promotes a positive safety culture and iscontinuously monitored for its effectiveness. As team member safety is a priority, our
SMS is integrated in all levels of the organization and supported by a dedicated teamof safety consultants. To further complement our SMS, a robust ergonomic programprovides team members with job specific ergonomic training, awareness and hands-on
support, if needed. Additionally, we facilitate the active participation of our Policy andWorkplace Health and Safety Committees to assist in promoting and advocating ourstrong safety culture.
In 2023, TELUS continued to prioritize the ongoing development and improvement of its
Hazard Prevention Program. This program thoroughly assesses job tasks to identify
hazards, risks and evaluate the effectiveness of existing controls. As part of thisassessment, an audit was conducted to assess operations and identify opportunities forenhancement. From this, areas of improvement were identified, prompting theimplementation of corrective actions primarily focused on training and hazard
assessments. TELUS is proactively addressing these issues to mitigate risks and foster aculture of continuous improvement, ensuring consistency and success.
To further support the reduction of preventable accidents and incidents, ongoing safety
training is mandated and closely monitored for completion in all areas of the
45 • TELUS 2023 SUSTAINABILITY & ESG REPORT

organization, with a particular focus on the identification and management of workplace
hazards. In 2023, our Canadian team members in the field each completed, on average,
10 hours of formal safety training, building their safety knowledge and skills, which is
confirmed via formal assessments.
Building on this commitment to safety, the organization has also prioritized the preventionof ergonomic-related injuries, which are the most common types of recordable workrelated injuries (i.e. lost-time accidents). These injuries, such as overexertion and repetitive
strain, can have a significant impact on team member wellbeing and productivity. To
address this, we have implemented a comprehensive approach that includes ergonomic
awareness, assessments, and prompt injury follow-ups, in order to reduce the period
of absence and enable a timely return to productive work. Additionally, we actively
encourage team member participation in preventative initiatives to create a safer andhealthier work environment.
Furthermore, our hazard control program includes clear and consistent performancetargets for inspections related to buildings, vehicles, and worker safety knowledge.
These results of these targets are regularly reported to the People Committee of our
Board on a quarterly basis. The purpose of these targets is to drive continuous
improvement, secure compliance, and foster a culture of safety within our organization.

Message from our executive team

15+ years

About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights

supporting flexible work through our Work Styles program

Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

46 • TELUS 2023
2022 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Our safety record

The commitment to protecting the safety of our employees and the prevention of injuries
is the main priority for TELUS and a responsibility shared by the entire TELUS team.
In 2024, TELUS will continue with its commitment to the Hazard Prevention Program
by conducting ongoing audits in high-risk areas and implementing corrective actions
as gaps are identified. This proactive approach enables potential risks and hazards tobe identified and addressed promptly, further enhancing the safety measures within
our operations.

Team member experience
Every year, TELUS invites team members to share their ideas and feedback on how we
can improve their day-to-day experience through Pulsecheck, our annual engagement
survey. In 2023, we achieved an engagement score of 82 per cent, resulting once again
in TELUS being the most engaged organization globally compared to organizations of
our size and composition according to our survey provider, Kincentric.
Through the survey, team members share their ideas, comments and feedback on how
we can improve their day-to-day experience. We listen and use fair process to address
feedback and implement solutions to drive remarkable outcomes for the benefit of ourcustomers, our communities and our team. Together, we collaboratively create actionplans to continue to enhance our world leading culture in areas such as:ȯ focusing on operational and service excellence through improving our work processes;
ȯ ensuring our team members can try new things in pursuit of innovation which maylead to occasional mistakes as part of our inclusive culture;ȯ showcasing our excellence in social purpose and community involvement;
ȯ supporting the health and wellbeing of our team members; andȯ providing leadership support to help team members succeed.

Flexible work

For more than 15 years, TELUS has embraced flexible work through our Work Styles
program. It is a badge of distinction that we are proud to promote. It is one of the top
reasons team members come and stay at TELUS and is a cornerstone of our culture.
It empowers our team members to do what is best for our business and themselves,and helps them prioritize their wellbeing by enabling better work and life integration.
Work Styles allows team members to identify the environment that best suits thenature of their work, equipping them to work from home or from a TELUS workspace.
Work is no longer a physical destination. It is about what team members do and what
they achieve rather than where they go.
47 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting

In collaboration with our Real Estate and Technology teams,TELUS has transformed
the majority of our workspaces to dedicate most of the space for connection,celebration, collaboration and ideation opportunities so that our offices becomea hub for meaningful interactions.

2023 Sustainability and
ESG highlights

Additionally, in specific roles or in agreement with their leader, team members canchoose to work part-time or take advantage of flexible working hours, such as working
different hours or having different starting times. This flexibility allows our teammembers to achieve a better work-life balance and optimize their productivity.

Our environmental, social andgovernance approach

Recognition

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Celebrating each other’s success, sharing our gratitude, and acknowledging the many
ways our team members’ unique contributions support our top priorities are a few ways
recognition drives engagement, wellness and high performance. There are many ways
we are advancing our culture of appreciation:
ȯ Bravo: Our recognition platform, supported by Achievers, includes a social newsfeed,mobile app and robust leader dashboards and reporting to drive recognition bestpractice habits.
ȯ Life and career milestone acknowledgments: Celebrations of career and personal
milestones include Bravo-generated group cards. Trees are planted on behalf of all
milestone recipients. Additionally, the Ovation Award honours retirees with acertificate and point recognition.
ȯ Formal award programs: Our list of formal awards includes, Customers FirstChampion; Leadership Values in Practice; Legend Award; CHLOE Award; President’s
Club; Engagement Leadership award; and Social Purpose Champions Award. New in
2023, we added the Social Media Influencer Award to recognize advocates of the
TELUS brand.

Family friendly policies

We provide a number of family friendly resources to support our team members. These
resources include:ȯ Parental leave: a financial top-up for regular full-time and part-time mothers, fathers
and adoptive parents for the first 16 weeks of leave.
ȯ Maternity leave: a maternity leave top-up for regular full-time and regular part-timeteam members for the first 16 weeks of maternity leave.
ȯ Care and Support rooms: available in several TELUS buildings, these rooms provide
the privacy, comfort and equipment required to support wellbeing activities such asbreastfeeding, lactation/pumping, checking blood sugar and taking insulin.
ȯ Employee and Family Assistance Program (EFAP): is a confidential and voluntary
service that provides 24/7 access to mental health support and counseling, while also
providing consults and support on various other topics such as nutrition, family care(parenting, elder care), legal issues, financial issues and general wellbeing.
48 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Formal award programs:
Customers First Champion: recognizing frontline team members for
extraordinary customer service
Leadership Values in Practice: celebrating role models who
demonstrate our values and in doing so, created exceptional
outcomes for our business, customer, team or community
Legend Award: a career achievement award honouring teammembers with over 20 years of service who have significantly
contributed to building our TELUS legacy
CHLOE Award: recognizing women and champions of diversity
President’s Club: distinguishing top performing team members insales who demonstrate our values and meet aspirational
performance targets.
Engagement Leadership Award: Recognizes leaders who achieved
extraordinary engagement results as part of our annual Pulsechecksurvey.
Social Purpose Champions Award: Recognizing Vice-Presidents forleading their teams to more than 90 per cent TELUS Days of Giving®
participation milestone
The TELUS Social Media Influencer Award recognizes our elite#TeamTELUS advocates and legendary storytellers who aretirelessly championing our brand with their teams, online and intheir communities.

ȯ Kids and Company: helps parents with priority placement in high-quality private

daycare centres across Canada as well as offers support for team members who needhelp caring for their aging parents.
ȯ Wellbeing Account: is a flexible spending account designed to support team members
in a personalized way, such as tuition fees for university, college or continuing
education, child and elder-care expenses, breast pumps, and baby safety equipment.

Message from our executive teamȯ Indigenous Wellness Benefit: recognizes the diverse needs of team members andAbout this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance

ȯ

ȯ
ȯ
ȯ

ȯ

ȯ

their families and provides reimbursement for traditional healing practices to support
their wellbeing.
Gender affirmation coverage: recognizes and supports team members going throughgender transition. Eligible team members and their dependents (18 years old or over)will receive coverage for expenses not paid through provincial health programs.
Fertility treatments and drugs: support for team members growing their family. Our
benefits plan provides coverage for fertility treatments and drugs.
Psychology and counselling services: are offered to team members and each of theirdependents covered under their benefits plan.
Calm: a globally leading mental health app that features meditation, sleep aids, music
and more. A premium subscription is available to all team members and their families
at no cost.
Virtual care: team members have access to healthcare support 24/7 with our virtual
care apps. Services include video consultations with locally-licensed doctors,
dietitians, or mental health therapists.
TELUS Health Virtual Pharmacy: a digitally enabled pharmacy that provides choice,flexibility, convenience, and is the preferred provider for TELUS team members andtheir dependents.

Over the years, our Work Styles program has transformed our organizational experiencefor sustained competitive advantage, helping to drive exceptional results, including ourworld-leading engagement scores. The flexible work program has also helped reduce
our environmental impact of commuting to work as we strive towards our goal ofachieving net carbon neutrality by 2030.

New employee hires and turnover
Our culture helps us to attract and retain top talent in highly competitive labour markets
in Canada. We rely on our strong referral culture that continues to make a difference
when attracting the best candidates. In addition, our sourcing strategy is to proactively
attract and engage prospective candidates and retain existing team members. In 2023,
we hired 3,714 new team members against a turnover rate of 23.5 per cent (of which
13.0 per cent was voluntary). Employee turnover is closely monitored by senior leaders
and the voluntary turnover for our frontline team members is lower than industry
standards/averages.

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49 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Talent development
Amazing People Performance Development

Our Amazing People Performance Development (APPD) program offers opportunities
for team members to receive the direction, coaching and feedback they need to achieve
their personal and professional goals.
In partnership with their leader, all team members set between 3 and 5 goals every
quarter, which includes between 2 and 4 business goals linked to TELUS’ long-termbusiness priorities and business unit scorecards, and at least one goal supporting theirpersonal development to focus on building the skills and knowledge they need now andto progress their career.
To enable the advancement and ongoing achievement of goals, leaders provide
continuous / ongoing performance feedback via regular check-ins and work with teammembers collaboratively to review targets and adjust as needed.
At the end of the quarter, they review progress against goal targets and demonstrationof the TELUS values, based on real-time feedback from multiple sources, including
peers and stakeholders. They also review learnings, celebrate successes and plan for
the following quarter. The performance development cycle concludes with a formal yearend assessment that takes into account individual performance throughout the four
quarters. Through an additional validation step, team members are assessed as part of ateam and their performance is assessed in relation to others on their team. As part of thetotal rewards package, team members receive an annual performance bonus calculated
based on their individual performance, contribution to their team (business unit) andTELUS’ corporate results.

TELUS MBA program

To cultivate leaders with a distinctive mindset, we have partnered with the University ofVictoria’s Peter B. Gustavson School of Business to create the TELUS MBA program.
Partial content in each course is tailored to leadership and strategy issues specific to
TELUS and the telecom industry. In 2023, our fourth cohort of 20 team members
completed their studies.

Leadership Now (LNow) program

Our LNow program focuses on the development of TELUS’ existing and future highpotential leaders who have the desire and capability to move into roles of greater
responsibility. In 2023, over 200 individuals completed the program with another 206
entering the program. The program delivers a comprehensive virtual curriculum thatmoves participants beyond leadership fundamentals to cultivate their strategic
leadership capabilities and business knowledge.

Message from our executive team
About this report

Compensation

ESG goals and progress

Our cash compensation for team members (not covered by a collective agreement)
consists of a non-variable base salary and a variable component designed to focus on
results. This approach recognizes high performers and key talent who are critical to thesuccess of our organization. We conduct ongoing market reviews and compensation
analyses of job roles relative to the market and take appropriate action to pay
competitively. Based on the results of the market review, the midpoints of our salaryranges are adjusted to align with the market median, where necessary. Each year, we
review our gender pay equity for our team members who are not governed by specificlegislation or collective agreements. The table below shows the average female basesalary differential to males by level.

Passionate about our social purpose

Gender pay equity in 20231

Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

Passionate about putting ourcustomers first

Level

Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private

Representationof women

Key factor average
differential2

Executive

28.0%

5.8%

Management (people leaders)

38.0%

1.9%

Non-management (all others)

38.9%

4.1%

Overall

38.6%

2.7%

1 Data covers all employees in Canada payroll, including TELUS International team members based in
Canada. Excludes temporary, casual, and those on leave of absence team members. TELUS Agriculture &Consumer Goods companies, LifeWorks and other out of footprint acquisitions are not included.
2 Average male salary differential versus average female salary per level after normalizing for key factors suchas job family, hierarchical level, market rate (midpoint of salary range), tenure, and performance history.

While there are differences between our methodology and the technical requirementsof the Pay Equity Act (which requires the use of a formal, pay equity compliant job
evaluation plan to provide equal pay for work of equal value), our approach provides
us with meaningful insight into any existing gender pay gaps, supports our efforts toaddress these gaps, and continues to help us quantify the progress we have madeas an organization.

Passionate about giving backto build stronger, healthiercommunities

We provide competitive, comprehensive and flexible benefit packages for permanent
team members. This allows them to customize a plan to suit their diverse personal andfamily situations. Our defined contribution pension plans allow team members tocontribute a portion of their salary towards a pension, with TELUS matching a relative
portion. Eligible team members can participate in the employee share purchase plan
where they can contribute up to 20 per cent of their salary with TELUS providing amaximum contribution of 2.1 per cent to team members below director level and amaximum of 1.8 per cent to team members who are director level and above. In 2023,
we paid $,4,0391 million in salaries and benefits for Canadian team members.
1 Excludes TELUS International

Governance
Limited assurance
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Benefits

50 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

Passionate about keeping your data safe,
secure and private
At TELUS, we prioritize your privacy, safety and data security. Whether at home, work, online
or on the go, our industry-leading responsible data practices provide assurances that you,your loved ones, your home and your business stay connected and protected. Trust is at thecore of everything we do.

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance

Privacy
At TELUS, we embed the protection of privacy into everything that we do to foster
trust in our company and the digital world. We understand the importance of using
data in a manner that adds value, promotes respect and security. To achieve this,
we embrace transparency in our practices and incorporate the principles ofPrivacy by Design into the development of our products and services.
ȯ To assess potential risks associated with data usage, we have implemented acomprehensive data risk assessment framework. When risks are identified, weleverage our robust data governance processes to mitigate and monitor risks.
ȯ Our Data Literacy program supports teams across TELUS to benefit from building
a deeper understanding of how we can responsibly innovate with data. We provide
resources and training to empower all team members to effectively utilize data intheir everyday lives and in their roles.
ȯ The Data & Trust Office plays a vital role in engaging external audiences throughinterviews and speaking opportunities. By doing so, we aim to raise awarenessabout important data-related issues and foster dialogue with a goal of building trustin technology.
ȯ Since 2019, TELUS has publicly committed to the practice of Responsible AI. Our
approach is grounded in putting customers and communities first and guided byextensive engagement with Canadians. Our established TELUS Trust Model serves
as the foundation for our responsible AI practices, emphasizing the use of data inways that build trust, generate value, promote respect, and deliver security.
ȯ When deploying AI, we adhere to ethical principles and data integrity, aligning with
our TELUS Privacy Commitment.

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51 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Leading the way with a historic achievement
2023 marked a historic milestone for TELUS as we became the first company in theworld to achieve an ISO 31700-1 Privacy by Design certification. This achievement
substantiates TELUS’ commitment to safeguarding privacy and advancing theprinciples of trustworthy data practices across Canada and beyond.
The certification was awarded to TELUS Data for Good, powered by the TELUS
Insights platform, a first-of-its-kind program focused on leveraging de-identified
data for social good. KPMG, the international auditing and advisory firm, conducted
a comprehensive evaluation and provided TELUS Data for Good with a clean
report confirming the program aligns with international privacy criteria, and therequirements laid out under the ’7 Foundational Principles of Privacy by Design’
which underpin the ISO 31700 Privacy by Design Standard.
By weaving privacy and trustworthy data practices into every facet of our business
operations, TELUS engages that all eam members at every level to actively
participate in maintaining its stringent standards. The TELUS Data for Good
program, launched in 2017 and winner of the 2020 HPE-IAPP Privacy Innovation
Award, offers researchers access to high-quality, strongly de-identified andaggregated data and insights to support a range of social impact initiatives likethe design of public parks, efficient transportation systems in response to natural
disasters, and efforts to reduce climate change.
In supporting Canadians’ understanding of how data and technology can be used
for social good, TELUS’ online Privacy Centre lays out clear details about the Datafor Good program and how the data de-identification process works, as well as the
additional steps taken to protect their privacy.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance

Security
At TELUS, we understand the importance of providing peace of mind for your homeor business, as well as safeguarding your digital footprint. Through the power of ourphysical and cyber security technologies, we offer comprehensive protection to confirm
your safety and privacy.
ȯ To effectively protect sensitive data, TELUS establishes specific and clearly-defined
security controls that are proportional to the risks involved. We prioritize theimplementation of measures that are both effective and appropriate for the levelof data sensitivity.
ȯ TELUS Online Security is Canada’s most comprehensive all-in-one protection.
This multi-layered solution is designed to safeguard your identity, online privacy,
and devices. With TELUS Online Security, you can rest assured that your personaland financial information is shielded from theft.
ȯ Our SmartHome monitoring system offers safety, security, and seamless homemanagement. By integrating smart technology, we enable customers to control andmonitor their entire home from their phone. The TELUS SmartHome Security app puts
efficiency at customers fingertips, allowing them to stay one step ahead in protecting
their home.
ȯ In the digital realm, we provide Canadian businesses with cybersecurity solutions
that enable them to thrive securely. Our services and solutions are tailored to meetthe unique needs of businesses in today’s digital world.

SafetyAt TELUS, we are dedicated to ensuring the safety and wellbeing of our communities.
We believe that open lines of communication are essential for connecting people to theresources and information they need the most. Our commitment to improving digital
literacy and promoting online safety is rooted in a deep understanding of the need for
education and we empower individuals to navigate the digital world with confidence.
ȯ In 2023, we reached a significant milestone as 116,500 individuals in Canada andaround the world actively participated in virtual TELUS Wise® workshops and events.
These initiatives are designed to enhance digital literacy and provide valuable insights
into online safety practices. Since the launch of the program in 2013, we havecollectively engaged with 680,000 individuals, equipping them with the knowledge andskills to navigate the digital landscape securely.

Limited assurance
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52 • TELUS 2023 SUSTAINABILITY & ESG REPORTȯ Recognizing the rapid advancements in generative AI, we understand the importanceof educating teenagers on responsible usage. Through our Connecting for Good andTELUS Wise programs, we enable remarkable human outcomes by providing citizens inneed with access to our world-leading technology, connectivity, healthcare services,and digital literacy resources. These programs have made a significant impact,
supporting over 1.1 million individuals since their inception.
ȯ At TELUS, we are committed to creating a safe and inclusive digital environment. By
fostering digital literacy and promoting online safety, we empower individuals to harness
the full potential of technology while ensuring their wellbeing and security.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance

Passionate about giving back to build
stronger, healthier communities
Our team is passionate about making a world of difference in the communities where we
live, work and serve. For more than two decades, our culture of caring has helped to put ourcustomers and communities first, driving transformational social change and making ameaningful difference for citizens around the world. Since 2000, our extended TELUS family
has contributed $1.7 billion in cash, in-kind contributions, time and programs, including
2.2 million days of volunteerism. Our unparalleled generosity and volunteerism have madeTELUS the most giving company in the world.
In 2023, highlights include

ȯ contributing $1.7 billion to charitable and community organizations since 2000,

including nearly $100 million and 1.5 million volunteer hours in 2023
ȯ granting $11 millionby TELUS Friendly Future Foundation in 2023, including$2 million in bursaries, to 550 charitable and community organizations in supportof two million youthȯ launching, through the Foundation, our $50 million TELUS Student Bursary, Canada’s
largest bursary fund established through an endowment gift of $25 million fromTELUS and a commitment of $25 million in fundraising from the Foundation, tosupport students facing financial barriers that impact their ability to enrol or continue
their education. For the inaugural year of the program, the Foundation awarded$2 million in bursaries to more than 400 post-secondary students across Canada

programs through the TELUS Indigenous Communities Fund, supporting foodsecurity, cultural revitalization and the health, mental health and wellbeing of
Indigenous Peoples across Canada.
ȯ enabling $12.6 million through cash donations and in-kind contributions inhumanitarian and emergency relief around the world, directly helping those impacted
by unprecedented wildfires and hurricanes in Canada and earthquakes in Türkiye,
Syria and Morocco
ȯ investing in socially innovative for-profit startups through the TELUS Pollinator Fund,bringing total investment to nearly $50 million in debt and equity securities in
30 sustainable businesses since launching in 2020. Importantly, 40 per cent of ourportfolio companies are led by women and more than 50 per cent are led by
Indigenous and visible minority founders.

1.5 million

550$2 million$2 million$12.6 million

volunteer hours in 2023

charitable and community
organizations supportedwith grants from TELUS
Friendly Future Foundationin 2023bursaries awarded to morethan 400 post-secondary
students in Canada throughthe TELUS Student Bursary

in additional funding, through2028, to Indigenous-led
community programs throughthe TELUS Indigenous
Communities Fund

given in humanitarian andemergency relief aroundthe world in 2023

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ȯ committing an additional $2 million, through 2028, to Indigenous-led community

53 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance

TELUS Community Boards and TELUS Friendly Future Foundation
At TELUS, we understand that each community has unique needs, which is why weput community funding in the hands of local leaders who know our communities best.
Our TELUS Community Boards - composed of local community and TELUS leaders –meet multiple times throughout the year to make strategic funding decisions.
We currently have 19 TELUS Community Boards operating around the world. Since
2005, our Community Boards have contributed $107 million in cash donations andsupported more than 9,600 initiatives, providing resources and support for underserved
citizens, especially young people, around the world. In 2025, we plan to launch our
20th TELUS Community Board in London, England.
During the year, we announced the expansion of five TELUS Community Boards inAlberta and Ontario, which are now providing support for millions of Albertans andOntarians.
TELUS Friendly Future Foundation (the Foundation) provides grants to charities acrossCanada that enable youth to reach their full potential. The 13 Canadian TELUS
Community Boards provide recommendations on the allocations of funds from theFoundation for grants to grassroots Canadian charities that support youth fromunderserved communities. Preference is given to projects that also demonstratetangible technological or social innovation.
Additionally, in October 2023, TELUS and the Foundation launched the TELUS Student
Bursary, Canada’s largest bursary fund, supporting students facing financial barriers that
impact their ability to enroll in or continue their education. With bursaries valued at up to$5,000, this new $50 million fund, established through an endowment gift of $25 million
from TELUS and a commitment of $25 million in fundraising from the Foundation, will
help hundreds of students each year access post-secondary education, leading to abrighter future. Each bursary recipient will also have access to free mobility and low-costinternet plans through our Mobility for Good and Internet for Good programs.
In 2023, TELUS Friendly Future Foundation provided $11 million in cash donations to
support 550 charitable and community organizations, including $2 million in bursaries tomore than 400 post-secondary students across Canada, thus helping create a brighter
future for young people across the country. For more information, visit the TELUS
Friendly Future Foundation’s website.
We also have six TELUS Community Boards operating internationally in Bulgaria,
Romania, El Salvador, Guatemala, the Philippines and in the United States, supporting
grassroots projects, charities and organizations.

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54 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Volunteers from the Charlotte, North Carolina TELUS Community Ambassadors club came
together at the Ronald McDonald House to create a spooky-fun playground for the kids during
their fall festival and fundraiser.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment

TELUS team members and retirees lending a hand to their communities during our annual TELUS days of giving event.

Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance

TELUS Indigenous Communities Fund

The TELUS Indigenous Communities Fund offers grants up to $50,000 for Indigenousled social, health and community programs. Since the program’s inception in 2021, we
have granted $575,000 to 29 community programs supporting food security, culturaland linguistic revitalization, wildfire relief efforts, and the health, mental health andwellbeing of Indigenous Peoples across Canada. For more information on TELUS’engagement with Indigenous Peoples, see page 61.

TELUS Days of Giving

At TELUS, we give where we live for communities in need around the globe. Our annual
signature event - TELUS Days of Giving - is just one of the many opportunities forour team to volunteer throughout the year. In May 2023, we held our 18th annual
TELUS Days of Giving, bringing together more than 80,000 global volunteers in
260 communities and across 32 countries. Volunteers offered their time to help support
local, grassroots initiatives and organizations helping to build stronger, more sustainablecommunities. This event truly demonstrates our pervasive culture of giving and was a
key contributor to our TELUS family volunteering 1.5 million hours across the world in
2023, making it our most giving year ever.

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55 • TELUS 2023 SUSTAINABILITY & ESG REPORTTELUS Match and Volunteer Rewards

TELUS Match and Volunteer Rewards programs provide our team members andretirees an opportunity to do more for their communities. Through these programs,
we motivate, mobilize and reward employees and retirees who make positive changes
in the communities where we live and work.
TELUS Match: When members of the TELUS family make a donation to a registeredcharity, we do too – matching team member and retiree donations, up to $2,500 perperson, per year.
Volunteer Rewards: for every volunteer hour a member of our TELUS family records,
we make a $1 donation, per hour to the charity of their choice.
These programs are available on an annual basis and run until our annual matchingbudget is maximized. In 2023, together, we donated $2.9 million to support ourcommunities through these programs.

Message from our executive team

TELUS Community Ambassadors

Engagement, material ESG topics,
and priority setting

TELUS Community Ambassadors, our network of current and retired team member
volunteers, provide a critical connection between TELUS and our communities. Morethan 5,000 Ambassadors based in 25 clubs across Canada and the United States workcollectively to respond to the needs of their communities.

2023 Sustainability and
ESG highlights

In November 2023, we expanded our TELUS Community Ambassadors club globallyby launching two new clubs in North Carolina.

About this report

Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment

TELUS humanitarian and disaster relief
Our TELUS team continues to demonstrate that when things are at theirworst, we are at our very best. From cash donations and volunteer support,
crisis support hotlines, waiving long distance and text messaging fees andmobilizing team members and customers to provide support, TELUS iscommitted to assisting our global communities through humanitarian crises
and disasters.

SocialIn 2023, TELUS, our team members, TELUS Friendly Future Foundation and our customers
contributed $12.6 million in cash and in-kind assistance to support 22 humanitarian anddisaster relief efforts in Canada and around the world. To spotlight a few of our responses:

Our impact in 2023
Passionate about enablinghuman connections throughdigitization•

Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance•

In response to the devastating wildfires spreading throughout Alberta and its impact onchildren and families, TELUS, in partnership with TELUS Friendly Future Foundation, TELUS
Indigenous Communities Fund, TELUS Health and TELUS Agriculture & Consumer Goods,
made a commitment of $5 million in cash and in-kind contributions. We worked inpartnership supporting local charities, organizations supporting relief efforts and first
responders. Disaster relief kits were delivered throughout Alberta, and we donatedthousands of essential items to Indigenous communities. As part of these efforts, TELUS
donated over $500,000 to organizations providing on the ground support including theCanadian Red Cross, Salvation Army, Treaty 8 First Nations of Alberta, Food Banks Alberta
and the SPCA Alberta. Also, working in partnership with Alberta Health Services andIndigenous Services Canada, we redeployed our Edmonton mobile health clinic to support
wildfires evacuees.
Additionally, our team came together to commit $5 million in cash and in-kind contributions
in response to the British Columbia wildfires. We supported evacuees and British
Columbians in need through local relief efforts, mental health support, and by providing
food and supplies to affected areas. With the unwavering support of our TELUS team, we
distributed disaster relief kits and youth activity kits throughout B.C., and organized

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In 2023, our Community Ambassadors:
ȯ Donated 190,000 handmade and collected care items for organizations supporting
health and wellness.
ȯ Filled and distributed 19,000 Kits for Kids (backpacks filled with essential schoolsupplies) for elementary students in need.
ȯ Provided over $2.5 million worth of food and meals nationwide.

56 • TELUS 2023 SUSTAINABILITY & ESG REPORT

donation drives collecting over 8,000 items for evacuation centres and community
organizations. TELUS provided donations to organizations such as the Canadian Red Cross,
Salvation Army British Columbia Division, Skwlax te Secwepemc, BC SPCA, Mamas for
Mamas, B.C. Cattlemen’s Association and local food banks.
•

For all of our humanitarian relief responses, TELUS Health initiated a free community crisis
hotline to support those impacted to receive professional emotional support and/or referral
to community resources.

•

In all responses, we enabled Canadians to stay connected with their loved ones in theaffected areas, we waived long distance mobile, home phone, texting and roaming fees for
all TELUS and Koodo customers.

•

Our global response enabled us to raise funds from TELUS, our team members, retirees
and customers to support those impacted by the Türkiye and Syria earthquake as well as
the Morocco earthquake.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance

TELUS strategic sponsorships

Throughout 2023, we worked with our strategic partners across Canada to elevate
our social impact and drive meaningful human connections in our local communities.
We leveraged our $25 million sponsorship portfolio16 to drive positive social impact
nationwide.

Canadian Museum for Human Rights

Inspired by a woven blanket, the Witness Blanket is a large-scale work of art created bymaster carver and Indigenous artist, Carey Newman (Hayalthkin’geme) and contains
hundreds of items reclaimed from residential schools. In 2022, TELUS made a $1 million
commitment to digitize the physical Witness Blanket, helping to use the power oftechnology to share these important stories and truth of the children and families lives
who were forever changed by residential schools. The Digital Witness Blanket can beviewed at witnessblanket.ca.
In 2023, TELUS in partnership with the Canadian Museum for Human Rights, achieved
remarkable success by garnering more than one million views and 710,000 workshop
engagements with students and educators since launch. This year we also launched
TELUS Indigenous Learning and Development Sessions led by Carey Newman, reachingover 4,100 TELUS team members.

Soccer

In 2023, TELUS became one of the largest corporate supporters of soccer in Canada
partnering with the Vancouver Whitecaps FC, CF Montreal, the Canadian Premier
League (CPL) and Canada Soccer. These new strategic sponsorships showcase ourcommitment to fostering the growth and development of the sport across the country
and helping the next generation of youth players reach their full potential.
Through our soccer partnerships, we drove awareness of TELUS’ leadership in soccer
by elevating our commitment to positively impact local communities and team members,
while leveraging our partnerships to support business outcomes.
TELUS is the title sponsor of Canada Soccer’s new national female coach recruitment,
development, and training program, TELUS She CAN Coach. The initial phase of the
program launched in 2023 in Alberta and Nova Scotia with the goal of ensuring more
women and girls can enjoy the benefits of soccer by addressing the current challenges
that they face relating to participation. The program has recruited 254 women so far
and is expected to expand to other provinces in the spring of 2024.
We authentically engaged with 1.3 million fans across 11 stadiums coast to coast in2023, resulting in 500,000 consumer engagements through in-game experiences,

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16 Sponsorship rights fees, inclusive of cash and in-kind contributions.

Sustainability AccountingStandards Board index

57 • TELUS 2023 SUSTAINABILITY & ESG REPORTTELUS and the Vancouver Whitecaps have a shared commitment to to create healthier and more
inclusive communities. In July 2023, TELUS planted one tree for every attendee at the Whitecaps
FC match at BC place totaling up to 20,000 trees planted.

contesting and social. Throughout the year, we also launched four community soccer
programs to provide equitable access to the sport, directly supporting 12,000 youth
nationally. Through our partnership with the CPL, we collected gently used equipment at
nine matches nationally and donated 2,000 items to local charities.

Canadian Football League (CFL)TELUS is a proud premier sponsor of the Canadian Football League, as well as five of thenine CFL teams, including the B.C. Lions, Edmonton Elks, Calgary Stampeders, Hamilton
Tiger-Cats, and Ottawa REDBLACKS.
In 2023, we continued to leverage our partnerships to elevate TELUS’ social purposeand engage fans through our TELUS Kick for Good activation all season long. This
year, we gamified Kick for Good into a digital experience that tied into a season-longlead generation contest for fans to enter to win a trip to the 100th Grey Cup in Hamilton

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
Social
Our impact in 2023
Passionate about enablinghuman connections throughdigitization
Passionate about building thehealthiest communities andworkplaces on the planet
Passionate about supporting
the best team on the planet
Passionate about keeping yourdata safe, secure and private
Passionate about giving backto build stronger, healthiercommunities
Governance
Limited assurance

Breaking barriers and empowering young Canadiansthrough the TELUS Student Bursary Fund
Many young Canadians face financial stress when starting college oruniversity, as the cost of education is high and often leads to significant
debt. This financial burden, combined with rising housing costs, foodexpenses, and transportation costs, has resulted in a crisis where 75 per centof students struggle to afford post-secondary education and nearly athird consider dropping out.
To address this issue, TELUS Friendly Future Foundation has created a $50-million TELUS
Student Bursary fund, which is the largest student bursary in Canada. The program aims to
support young people in realizing their full potential and pursuing their dreams. It provides
financial assistance to deserving students across the country who are facing financial barriers
and are committed to giving back to their local communities. In addition to financial support,
the program offers other forms of assistance such as free mobility and low-cost internet plans
through TELUS’ Mobility for Good and Internet for Good programs, as well as mentoring,
networking, and career development opportunities during and after graduation.
At the start of the 2023 – 2024 school year in September, the Foundation awarded its firstround of bursaries to more than 400 students across the country. One example of a bursary
recipient is Clementine Jarrett, a third-year student at Carleton University who is studying
human rights and social justice, as well as women and gender studies. Clementine, who wastaken into foster care at a young age, is determined to attain a PhD and transform the childwelfare system to improve the safety and dignity of children in care.

Toronto, this past October.

The TELUS Student Bursary is designed to assist students like Clementine who face financial
struggles and lack external support. By alleviating some of the financial burden, the bursary
allows students to focus on their studies and future aspirations. The Foundation believes in thepotential of youth and their ability to bring about positive change. They encourage businesses,
schools, leaders, and all Canadians to join them in empowering young people from all socioeconomic backgrounds. Together, they aim to create a brighter and more inclusive future while
making a positive impact in communities.

and Kick for Good on the field. Our campaign also incorporated a league-wide donationof $100 to TELUS Friendly Future Foundation (the Foundation) for every successful
field goal across all nine teams in the CFL during the regular season. Donations werehighlighted by team partners through game day social coverage and we successfullyraised $60,000 for the Foundation to support youth access to sport.

Science centres

In addition to promoting select products and services throughout the season, we also
leveraged our hosting assets to invite local charities and youth organizations that
normally would not be able to afford tickets to attend games.

In 2023, TELUS worked with all five science centres to create a device recycling
activation to showcase our commitment to making a healthier planet through a multitouch experience. Together, we asked customers to bring in used devices in exchange
for free science centre entry for their family. Once inside, our branded experiential
activation educated attendees on the benefits of device recycling and why it matters.

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A group of 2023 TELUS Student Bursary recipients from our launch event at TELUS Harbour, in

58 • TELUS 2023 SUSTAINABILITY & ESG REPORTTELUS is a long standing supporter of education and science, sponsoring all major
science centres across Canada including Science World Vancouver, TELUS World ofScience Edmonton, TELUS Spark Calgary, Ontario Science Centre and Montreal
Science Centre.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
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GovernanceMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights

Sustainability (ESG) GovernanceOur organizational structure, corporate policies and practices enable social, economic and environmental aspects to beconsidered at every stage of our planning and decision-making process. Sustainability oversight starts with our Board of
Directors (BoD), and is integrated throughout our business and in our pay structure.

Our environmental, social andgovernance approach

Board of Directors
Has overall responsibility for stewardship of the Company,
which includes enterprise risk oversight. The Board exercises
its risk oversight related to corporate social responsibility,
environment and sustainability matters through the Corporate
Governance Committee (CGC) and the Audit Committee. The
CGC also reviews this Sustainability and ESG Report andrecommends its approval by the full Board.

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment

The BoD is also responsible for:• Approving the Company’s disclosure to shareholders andother stakeholders, including as it relates to progress on
the Company’s sustainability goals;• Reviewing reports on how TELUS is engaging withindigenous communities and taking measurable steps along
the road to reconciliation• Reporting on the results of our Connecting for Good andTELUS Wise programs.

SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
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Chief Executive Officer

National Sustainability
CouncilA diverse group of
approximately 20 teammembers across thebusiness who dedicate up to
10 per cent of their time tosupport the integration ofsustainability into
our culture.

Leads TELUS’ overall corporate direction and strategy.

Chief Financial Officer
Oversees and directs our sustainability and environment team, who develops our corporate sustainability
strategy, including our climate strategy.

Green team
A network of
employees who advanceenvironmental sustainability
at TELUS and in ourcommunities, focused on
online educational eventsand at-home or community
climate action.

Sustainability & environment teamDirectly manages our sustainability strategy development and governance, integrates sustainability
considerations across the business, implements training and awareness on sustainability, and supports ourISO 14001 certified Environmental Management System. Our climate-related risks and opportunities are
identified by our Sustainability and Environmental team and Enterprise Risk Management teams, andquarterly progress reports are provided to the CGC.

60 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Chief Procurement
Officesustainability team
A team of employees
working to make thefuture friendlier forour customers, teammembers, andcommunity by prioritizing
sustainability efforts in
TELUS procurement andsupply chain practices.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance

Sustainability pay link

We link organizational sustainability performance to compensation for all team members
through our corporate scorecard, which affects the company-wide performance bonus
structure. The social capitalism index within the scorecard contains metrics that measure
our performance in reducing GHG emissions as well as various social impact measures.
We regularly assess the metrics contained in our scorecard to continue to improve our
ESG performance.

TELUS Community Boards

Our 19 TELUS Community Boards entrust local leaders, who know their communities
best, to make recommendations on the allocation of grants to local grassroots initiatives.
These grants support registered charities that offer health, education or technology
programs that help youth thrive.
In Canada, 13 Community Boards provide grant recommendations for their respective
communities and work in close collaboration with TELUS Friendly Future Foundation to
disburse funds. For more information, see page 54.
We also have five Community Boards, located in El Salvador, the Philippines, Guatemala,Romania and Bulgaria that are funded by TELUS International as well as one in North
Carolina in the United States that is funded by TELUS. For more information on ourInternational TELUS Community Boards, please visit our website.

Ownership

We assess the composition of our shareholders regularly. Various academic researchsuggests that:ȯ share ownership by the CEO, other executives, and other senior management is
positively correlated to financial performance and future operating profit.
ȯ companies without government ownership perform better than companies where
government owns more than 5 per cent of voting rights and has golden shares.
To the best knowledge of our management, no governmental institution holds a total of
five per cent or more of the company’s voting rights and government institutions hold nogolden shares. We are not a family-owned company and thus no family members,
personally or through other companies or organizations, hold five per cent or more of
total voting rights. Please see our Information Circular for details on CEO and executive
share ownership.
Front cover

Summer Sister Hummingbird∙ Tsunalhduz Sulhtus Shen

The Hummingbird/Tsunalhduz
signifes beauty and love. You seethem in the height of summer/shen.

Sustainability AccountingStandards Board index

We are committed to progressing the path of reconciliation in partnership with
Indigenous Peoples and are dedicated to fulfilling our roles and responsibilities in thisregard. Our actions will be informed by:
ȯ The Truth and Reconciliation Commission’s 10 Principles of Reconciliation and the
94 Calls to Action.
ȯ The United Nations Declaration on the Rights of Indigenous Peoples.
ȯ Reclaiming Power and Place: The Final Report of the National Inquiry into Missingand Murdered Indigenous Women & Girls 231 Calls for Justice.
ȯ Progressive Aboriginal Relations certification process through the Canadian Councilof Aboriginal Business.
We are committed to continuing to learn, evolve and grow to become aligned with
Indigenous-led reconciliation frameworks. We are devoted to ongoing engagement with
Indigenous leaders, Elders, and communities in the areas we operate. This engagement
informed the development of TELUS’ Indigenous Reconciliation Action Plan (IRAP) andwill remain a cornerstone of implementing our commitments and actions moving forward.
In alignment with the feedback we received from Indigenous Peoples during theformation of our action plan, TELUS welcomed four Indigenous leaders to the TELUS
Indigenous Advisory Council in 2022 and six additional members, including two youth
members, in 2023. As outlined in the Terms of Reference, the non-partisan Advisory
Council monitors the progressof our IRAP and provides
guidance for effective
implementation of ourIndigenous Reconciliation
and Connectivity Reportcommitments and targets.
2023 Edition

Johnny Ketlo III, Nadleh Whut’en

To learn more, visit
telus.com/reconciliationor scan the QR code withyour mobile device.

Our reconciliation commitment

TELUS Corporation
510 West Georgia Street
Vancouver, British Columbia
Canada V6B 0M3
facebook.com/telus
instagram.com/telus
twitter.com/telus
linkedin.com/company/telus

We acknowledge that our work spans many territories and treaty areas and we are
grateful for the traditional Knowledge Keepers and Elders who are with us today, those
who have gone before us and the youth that inspire us. Through our world-leading
Fort Nelson, British Columbia

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network technology, underpinned by our team’s long-standing passion for creatingstronger, healthier communities, we are committed to supporting the goals of Indigenous
Peoples. We believe that connectivity, along with human compassion and ingenuity, is
intricately linked to positive economic, social, health and community outcomes; and thebenefits of the digital economy increase for all Canadians when Indigenous communities
are connected.

61 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Read more on TELUS’reconciliation commitments
and our process forengagement in our 2023
Indigenous Reconciliation andConnectivity Report.

Summer Sister Hummingbird∙Tsunalhduz Sulhtus Shen
Johnny Ketlo III,
Nadleh Whut’enMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPassionate about creating an inclusiveand caring culture
Labour relations
We maintain respectful and professional relationships with the labour unions that
represent our team members across Canada and therefore respect the right to exercise
freedom of association. Our collective agreements contain mutually agreed upon
adjustment processes that include:ȯ redeployment to another position based on seniority/qualifications
ȯ wage protection/retraining opportunitiesȯ paid relocations
ȯ early retirement or voluntary severance options for team members affected byorganizational changeȯ advance notice periods for employees and the union in cases of managementinitiated workplace changes.
Notice periods are different in each collective agreement and vary based on the natureof the operational issue, and in some cases, a team member’s seniority.

Union recognition and consultation

In our negotiated collective agreements with various unions, we have established formal
structured consultation committees and processes. In addition to regular and ongoing
information sharing with union representatives and leaders, annual joint consultation
sessions at the senior leadership level to discuss matters of mutual interest take place. In

Union representation in 20231,2# coveredby a collective agreement

Total employees% covered bya collective agreement

5,385

30,915

17.4

1 Active employees as of December 31, 2023 including 5,343 employees in Lifeworks.
2 Data covers all employees in Canada that are tracked in the primary human resources management system
as well as out-of-footprint acquisitions. TELUS Agriculture & Consumer Goods is not included.

2023, contract negotiations to renew collective agreements for each of our threelargest bargaining units major unions were the primary focus of the parties, and seniorleadership was engaged extensively in the process. Lengthy agreements weresuccessfully achieved without labour disputes or work disruptions for each of the threeunits, which are represented by the TWU (Telecommunications Workers Union, USW
Local 1944), the SAMT (Syndicat des agents de maîtrise) and the SQET (Syndicat
québécois des employés de TELUS).TELUS and the TWU achieved a new four-yearcollective agreement in March of 2023 and the agreement expires on March 31, 2027.
The renewal agreement with the SAMT is effective from October 29, 2023 to October
31, 2028. Our new contract with the SQET came into effect on July 9, 2023, andexpires on June 30, 2028.

Public policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Diversity and inclusion
At TELUS, we have a deeply grounded commitment to social justice, diversity andinclusion (D&I). Our vision is grounded in a human equity approach aimed at embracing
individual differences to unleash human potential, and to leverage diversity of thought.
Our motivation for this ethos stems from the principle that human equity is anorganizational, community, national and global responsibility and imperative. Quite simply,
we cannot fully commit to our social purpose of enabling remarkable human outcomesthrough technology unless we are committed to empowering everyone, equally.

62 • TELUS 2023 SUSTAINABILITY & ESG REPORTIn 2013, the Board first adopted a written diversity policy to improve the representationof diversity on the TELUS Board, and as part of the annual policy review cycle,
TELUS periodically updates the policy. In 2023, we updated our Board diversity policy,
increasing our gender target to 40 per cent from 30 per cent and expanding thecategories for diversity. Now, at least three directors identify with one or more diverse
groups, including visible minorities, Indigenous Peoples, persons with disabilities ormembers of the LGBTQ2+ community. This policy, and this latest change, is a reflectionof our ongoing commitment to diversity and inclusion.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Our strategic focus areas in D&I and some key accomplishments on our D&I evolution
journey are as follows:
Inclusive leadership – enabling a culture of inclusion where every team member feels astrong sense of connection, wellbeing and belonging, has opportunity to learn and growthrough meaningful work, feels valued for their contributions and can challenge thestatus quo to help make things better.
ȯ In March 2024, TELUS was recognized in the Report on Business’ Women Lead Herelist, which is a benchmark for female representation at the executive levels out ofapproximately 500 Canadian corporations with revenues greater than $50 million.
ȯ We introduced an Inclusive Leadership model that includes a new Inclusion index
designed to capture the voice of our team. In 2022, the inclusion index was added
to the TELUS Corporate Scorecard. In 2023, we again scored 85 per cent on our
inclusion index for the third consecutive year, indicating a strong experience ofinclusion and belonging among team members. In addition, in 2023:
ȯ 90 per cent of respondents agreed, TELUS values diverse backgrounds, different
ways of thinking, different points of view and different ideas (diversity of thought),
ȯ 94 per cent of respondents believe TELUS respects team members with diverse
backgrounds and identities, andȯ 86 per cent of respondents have a strong sense of belonging at work.
Diversity by design – integrating diversity into our organization at every level and in all
ways, diversifying the ways we listen in order to learn, breaking bias, and eliminating
barriers to full inclusion for equity deserving groups so that everyone feels valued andrespected.
ȯ We launched the Truth & Reconciliation Learning Program, created exclusively for
TELUS team members in partnership with Indigenous educator Chastity DavisAlphonse (Tla’amin Nation), which is a critical component of fostering understanding,respect, and collaboration between Indigenous and non-Indigenous peoples within
our organization. The program is a 4-part online learning series that works hand-inhand with the deep-dive resources. By participating in this program, team members
gain valuable knowledge and insight into Indigenous history, culture, and rights,
helping to create a more inclusive workplace. To date, more than 17,000 TELUS teammembers have completed the learning program.
Inclusive innovation – sparking innovation by fostering an inclusive coaching culture andleveraging fair process to appreciate every team member’s unique talents, voice andabilities, encourage diversity of thought, and drive more meaningful impact as individuals
and as a business.
ȯ We developed our D&I societal issues assessment framework that grounds our teams
in our commitment to respect human rights everywhere at all times and to condemn
hate, violence and discrimination in any form, to strive to eliminate discrimination in
63 • TELUS 2023 SUSTAINABILITY & ESG REPORT

our workplace and provide support for team members, to act in the public sphere to
support communities experiencing marginalization and to prevent human rights
violations. To date, we have used this framework to guide our decision-making andresponse for more than 30 societal issues.
Along with the changes to our strategy over the past three years, early in 2021, we
shifted from more of a grassroots driven D&I council group that was put in place 18 years
ago, to a D&I advisory board consisting of appointed vice-presidents (VPs) and directors
representing all areas of our business, key portfolios where we have integrated D&I, andeach of our six TELUS team member resource groups (TRGs). Our D&I advisory board
works closely and collaboratively with our Chief Human Resources Officer, Chief D&I
Officer and our D&I team to advance our culture of inclusion, helping to determine that
D&I strategic priorities are aligned and integrated across TELUS, and all team members
are engaged and active advocates for D&I.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernanceWe understand that to reach our D&I goals, every leader in the organization needs tobe engaged in making progress. That is why, in 2021, we introduced a bottom-up smart
goal setting approach as opposed to setting broad corporate targets. Our D&I analytics
guidebooks empower leaders with representational data including Labour Market
Availability (LMA) comparatives data. Each leader is expected to set two to three datainformed D&I goals relevant to their unique business and people landscape. Thisapproach helps us set goals that are relevant and achievable and embeds leadershipaccountability across the organization.

TELUS employees by designated groups1

Rather than adhering to specific representational targets at the executive level, we
believe that our broader corporate D&I initiatives, in tandem with data-informed smart
D&I goal setting, are more effective at contributing collectively to attracting and retaining
a diverse pipeline of qualified candidates and team members. This representation of
women, visible minorities, visible minorities, Indigenous Peoples, and people living withdisabilities, gender diverse and LGBTQ2+ persons is a key consideration when making
leadership and executive officer appointments.

1 Data covers all employees in Canada (including TI employees based in Canada) that are tracked in the
primary human resources management system. TELUS Agriculture & Consumer Goods, LifeWorks andother out of footprint acquisitions are not included.
2 Data for these categories depends upon full-time and part-time employee self-identification in TELUS’
self-identification survey.The Canadian Legislated Employment Equity Program (LEEP) makes our results
available to the public after they have been reviewed, verified, analyzed and consolidated into the
Employment Equity Annual Report, which is tabled in Parliament by the Minister of Employment, Workforce
Development and Labour (Minister of Labour).

Employees by gender in 20231

With more than 8,000 team members, our TELUS Resource Groups (TRG) play a vitalrole in recognizing diversity, advancing inclusion and fostering wellbeing within ourorganization and communities. They support team members who identify as women,
Black, Indigenous, people with disabilities, caregivers, newcomers, team members fromvarious cultural backgrounds, LGBTQ2+ persons and allies. Some of the TRG
achievements in 2023 include:

Employee category (%)

FemaleMale

Senior management

30.7

69.3

Middle management

39.5

60.5

Sustainability (ESG) governance

Junior management

40.0

60.0

Passionate about creating an
inclusive and caring culture

Management positions in revenuegenerating functions

35.4

64.6

EthicsProfessional / staff

47.0

53.0

Frontline / agents

29.7

70.3

STEM roles2

22.4

77.6

Public policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity

1 Data covers all TELUS team members that are tracked in the primary human resources management
system as well as LifeWorks and out-of-footprint acquisitions. TELUS Agriculture & Consumer Goods is
not included. Out-of-footprint acquisitions are acquisitions that have not been integrated into the humanresources management systems
2 STEM roles refer to occupations which generate advancements and create innovations through theapplication of knowledge and expertise from one or more fields of science, technology, engineering andmathematics (STEM), as a central function of the occupation. This includes 100+ roles at TELUS based oneach role’s National Occupational Classification (NOC). TELUS Agriculture & Consumer Goods, LifeWorks
and other out of footprint acquisitions are not included.

Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

64 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Designated group (%)

2023

Female37.2

Visible minorities2

35.1

Persons with disabilities2

8.6

Indigenous Peoples

3.6

2

TELUS Resource Groups

Abilities: continued to make impactful changes by working with our advisory councils todesign accessible products, services and experiences. The team also worked to increaseawareness and education around key dates and abilities related topics across the entire
organization through six national events, digital resources and leadership support, as
well as continuing to focus on ensuring there is support for team members who are going
through the workplace accommodation and adjustment process.
Connections: held more than 50 events reaching over 3,800 team members on topics likementorship, self-investment, wellbeing and health, and International Women’s Day, attracting
91 per cent more new members in 2023. In addition, this year’s Connections Honours
Leaders of Excellence (CHLOE) awards, celebrated 423 nominees and 56 exceptional
CHLOE award recipients—the most ever—recognizing remarkable team members who
are making a difference at TELUS and in our communities, and inspire us to be championsof diversity.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain

Eagles: welcomed 171 new team members, a 29 per cent increase of membership fromthe year prior and hosted both virtual and in-person events such as "Celebrating
Indigenous Women" for International Women’s Day, and collaborated with the National
Sustainability Council on hosting "Sustainability & Colonization" with keynote speaker
Nikki Sanchez for National Day for Truth and Reconciliation. Eagles also held the firstin-person events since 2019 for National Indigenous Peoples Day in both Edmonton andVancouver. Additionally, Eagles launched Pathways, a mentorship and career development
program designed by Indigenous team members for Indigenous team members.
Mosaic: proudly welcomed 24 new mentors to our team of 80 mentors, enabling a vibrantexchange of knowledge and expertise, and completed 36 mentorships. Hosted six
virtual events throughout the year supporting our team’s professional development andcelebrating meaningful observances across a diverse range of communities, including the
Taste of TELUS month-long festivity, celebrating Canada’s diverse backgrounds throughthe lens of food and stories. The team raised over $15,000 for social purpose campaigns
important to our team members and the communities they represent.
Spectrum: in addition to supporting the Rainbow Railroad through various fundraisingefforts, Spectrum also organized its first Drag Story Hour, which had a profound positive
impact. This event not only celebrated diversity and inclusion but also provided aplatform for drag performers to share their stories and inspire children and adults alike.
Spectrum also continued our support of team members who identify as part of the
LGBTQ2+ community globally through new chapter launches.
Reach: funded more than $225,000 in support of Black Health Alliance, BlackNorth
Initiative programs and the Black Professionals in Tech Network (BPTN). In 2023, Reachsupported the Tropicana Community Services, Ricochet clothing bank program, awarded
two scholarships valued at $2,500 each as part of the TELUS Reach Scholarshipprogram, two TELUS Diversity in Technology scholarships to Black candidates at$5,000 each. Reach members also attended the BPTN 2-day global BFUTR 2023
summit, where our talent acquisition team met over 250 tech professionals interested in
TELUS opportunities, gave away $4,000 in prizes including products from Black-ownedStand With Owners businesses.

Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

65 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Cultivating inclusion and belonging at TELUS

Abilities

Connections

EaglesMosaicReach

SpectrumOur six TELUS team member resource groups (TRGs) with over 8,000 teammembers help to broaden and strengthen the social network for our teammembers through their community building and engagement efforts. They alsooffer advice and support to help advance the careers of their members, and theyeducate team members about what great allyship looks like specific to theircommunities. Additionally, these groups also provide a channel to engage with
Company leadership, and in support of our long‑standing Give Where We Livephilosophy, they provide powerful avenues for team members to give backthrough community service and volunteerism. A diverse range of fulsome
awareness campaigns are conducted annually, which include many exciting events
for team members, such as Abilities’ National Disability Employment AwarenessMonth in October, Connections’ International Women’s Day in March, Eagles’
National Indigenous History Month in June and National Day for Truth andReconciliation in September, Mosaic’s Taste of TELUS in June, Reach’s Black
History Month in February, and Spectrum’s Pride Season that runs from Juneto September.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance

EthicsWe have an ethical responsibility as corporate citizens tomake every decision with the highest degree of integrity.
This includes promoting inclusion, compassion and understanding through all of ourcollective actions, and creating a work environment that is truly welcoming and valued byall. This is underpinned by creating a work environment where our team members feel
physically and psychologically safe, and where honest feedback is both encouraged andembraced. These expectations apply not only to our team members across the globe,
but also to our Board members, contractors, partners, suppliers, vendors, and othergroups that represent or act on behalf of TELUS in any way. To further demonstrate ourcommitment, the Code of Ethics and Conduct is also reviewed and approved by our
Board of Directors.
Our collective efforts to embrace ethical, transparent and respectful behavior help us tocontinue to deliver on our Customers First promise, while further elevating our worldleading culture and global leadership in social capitalism.
Our ethics processes and controls are foundational components of the overall control
environment at TELUS and are reviewed externally annually by a third party. Moreover,
our Code of Ethics and Conduct is formally reviewed and updated biennially (or sooner if
required) so that we maintain and continue to elevate ethical standards. We partneredwith subject matter experts across the business for a 2024 release. We enhanced thepolicies and guidelines that inform the way we work to reflect trends in our business andthat further maintain best-in-class ethical guidance. For example, in our newest versionof the Code of Ethics and Conduct, we updated content related to our respectful
workplace and updated the latest information surrounding our diversity and inclusion
policies, and also enhanced the language to support the Company’s current global
trends. Attesting to the Code annually is mandatory and confirms that team members
understand their employment is conditional upon agreement to adhering to our ethicaland conduct standards. Each year, we require our team members and select contractors
to complete an online integrity training course, referred to as TELUS Integrity, which
outlines key aspects of our Ethics, Respectful Workplace as well as Security and Privacy
policies. 100 per cent of in scope employees completed the 2023 Integrity Training
Course. The Code enables every team member to be guided by the same values andunderstands what is expected, regardless of work location or role in our organization.
These revisions to our Code of Ethics and Conduct will be in effect until 2026.

Global Reporting Initiative index
Sustainability AccountingStandards Board index

66 • TELUS 2023 SUSTAINABILITY & ESG REPORTTELUS EthicsLine

Through the 24-hour TELUS EthicsLine (1-888-265-4112 or telus.ethicspoint.com),
employees and external stakeholders can raise anonymous and confidential questions
or file complaints related to accounting, internal controls or ethical issues. Our leaders
are expected to create and maintain a work environment where all team members feel
comfortable speaking up and having open discussions without the fear of retaliation.
Retaliation or retribution against a team member for contacting the Ethics Office, or forassisting or participating in an investigation of a complaint, violates our ethical principles
and is not tolerated. In 2023, 709 contacts were made to the Ethics Office, withcallers seeking advice on ethical situations or making complaints. This represents anapproximate 19 per cent increase from the 599 contacts made in 2022.
Ethics office engagements1
Type

2023

Requests for advice

161

Ethical complaints

548

Total contacts

709

1 Data includes all employees in Canada that are tracked in the primary human resources management
system, and TELUS International employees. Data excludes employees of LifeWorks, TELUS Agriculture &Consumer Goods and employees of out-of-footprint acquisitions, as well as select contractors.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts

In 2023, there were 161 breaches of the Code of Ethics and Conduct, involving
225 employees, compared with 176 breaches involving 198 employees in 2022.
None of the contacts reported to the Ethics Office in 2023 involved Executive
officers of the Company.
Corrective action was taken in each case of a breach, with some of the breaches
resulting in discipline or dismissal of one or more employees.
We maintain an EthicsLine to facilitate anonymous and confidential inquiries orcomplaints regarding internal control and other integrity-related issues. To foster
reporting protections, calls are handled by an independent agency that offers
24-hour multi-language services to both internal and external callers.
We provide detailed reports on all EthicsLine activities, including the nature ofcomplaints or inquiries received, as well as any breaches identified, such as the type,location, business area, and tenure of the employee involved. These reports are shared
quarterly with the Audit Committee and the People, Culture, and Compensation
Committee of our Board of Directors. For a more comprehensive breakdown of our
ethics-related data, please refer to our 2023 ESG Data Sheet.

Anti-bribery and corruption

The TELUS Anti-bribery and Corruption Policy applies to all team members, the TELUS
Board of Directors and entities in which TELUS has a controlling interest. Our antibribery and corruption compliance program includes team member training andawareness and due diligence compliance activities that reflect best practices forcomparable Canadian companies. Our annual TELUS Integrity training brings to life thepolicies and guidelines of the policy and tests our integrity knowledge through realistic
scenarios. The training highlights our zero-tolerance approach to bribery and corruption.
In 2023, our Data & Trust Office did not receive any reported violations of the Antibribery and Corruption Policy; no business partner contracts were terminated or
employees dismissed or disciplined with respect to instances of corruption.

Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

67 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance

Public policy and advocacy
As TELUS works to help solve some of the world’s most pressing problems andgrow a more sustainable future, we recognize that these are challenges that require
all sectors of society to work together.
Driven by our purpose, TELUS’ Public Policy, Regulatory and Public Affairs teams take an
integrated approach with our business units, partners, team members and stakeholders
to advocate for legislation, policies and programs that support TELUS’ commitments
across our five purpose pillars to make the future friendly. We believe that the more
impact we make today, the better we can make tomorrow.
Pillar: Enabling human connections In order for Canadians to benefit from the outcomesthat connectivity can offer, and to achieve our social, environmental and economic goals,
all spectrum policy in Canada must drive towards a singular objective: put as much
spectrum to use for Canadians as quickly as possible. TELUS has released multiple white
papers, focused on the ways the Government of Canada can strengthen spectrum andconnectivity policy through evidence-based policy frameworks. TELUS’ white papers“Cracking the rural broadband challenge” and “Reforming Canadian spectrum policy for
5G and beyond” emphasize the importance of effective spectrum policy for all Canadians.
Our teams continue to engage elected
officials, public servants, media, andCanadians in our work to help deliver amore connected future, together.

Our teams continue toengage elected officials,
public servants, media, andCanadians in our work to help
deliver a more connected
future, together.

Pillar: We give where we live® TELUS’commitment to strengthening ourcommunities includes our efforts towork with governments on the biggest
issues challenging Canadians today.
This includes continued participation
and advocacy to optimize theConnecting Families program, making it more user-friendly and automated, in orderto reduce the burden on participating Canadians. Connecting Families connects
low-income families and seniors with ISPs offering more affordable internet access toeligible Canadians.

Global Reporting Initiative index
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68 • TELUS 2023 SUSTAINABILITY & ESG REPORTWe also working with elected officials and public servants to take advantage of theopportunities presented by social finance and impact investing, including through betterdata sharing, impact measurement frameworks, increased partnerships, and new
programs to encourage the creation of larger impact investment funds. This work
leverages the important leadership and insights of the TELUS Pollinator Fund for Good –one of the world’s largest corporate social impact investment funds.
Pillar: Helping everyone live healthier
At a time when healthcare systems are
As we continue to deliverstrained, TELUS Health’s leading digital
health solutions and technology isinnovative solutions, we work
revolutionizing access to sustainable
closely with governments tohealthcare and fostering remarkable
health experiences through our globalsupport policies that willleading technology and passionate
improve the sustainability andteam members. As we continue toquality of our healthcare systemdeliver innovative solutions, we work
closely with governments to support
for generations to come.
policies that will improve thesustainability and quality of ourhealthcare system for generations to come. TELUS Health’s important work was featured
in the Government of Canada’s 2022-2026 Federal Sustainable Development Strategy.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain

Pillar: Investing in sustainable futures Studies have found that digital connectivity
and technologies can reduce GHG emissions by up to 20%, but the benefits ofeffective digital policy have not been mentioned in Canada’s most recent climate action
plan and target documents. In Spectrum Outlook 2023 to 2027, ISED highlights thetelecommunications sector’s role in digitization and emissions reductions.
Canada has the opportunity to become a world leader in digital climate policy and digital
climate solutions, incentivizing digital uptake across underserved communities and otherparts of our economy. TELUS is working with NGOs, climate-conscious businesses andindustries, and governments to advance policies that will support lower emissions, whiledriving economic growth and prosperity.
Additionally, TELUS continues to support the Government of Canada’s 2 Billion Trees17
commitment through Shakti by TELUS, as well as engaging directly with Natural
Resources Canada on the opportunities to accelerate our efforts and those of the tree
planting sector.
Pillar: Helping feed our growing world As a major leader in agriculture and agri-food,
Canada is well placed to support continued innovation and sustainability efforts in this
sector - both domestically and around the world. Canadian farmers and businesses are
already leaders in modern digital agriculture and sustainability. TELUS Agriculture andConsumer Goods is proud to work with farmers, businesses, associations, andgovernments to leverage data and connectivity, to increase food supply, generate tradeopportunities, reduce waste and develop new approaches to deliver stronger
environmental outcomes.

Governance and oversight

TELUS’ Board of Directors and Executive Team are accountable for oversight of TELUS’public policy and advocacy efforts. The Public Policy, Regulatory and Public Affairs
teams provide quarterly and ad-hoc updates to TELUS’ executives and Board of
Directors, to foster alignment with corporate priorities and values. TELUS’ lobbying andreporting are consistent with the relevant legislation and regulations in jurisdictions
where we advocate - including federal and provincial lobbying and election rules.

Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

17 https://www.canada.ca/en/campaign/2-billion-trees.html

69 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

The Pollinator Fund has committed nearly$50 million
in investments to purpose-driven startups

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

70 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Economic impacts
We leverage our globally-leading technology to enable remarkable human outcomes anddeliver value to all of our stakeholders. We are focused on the long-term growth of ourbusiness to connect individuals for good, both in Canada and globally. Our innovative
business solutions contribute to transforming industries and enabling businesses to thrivein our digital world.
Governance and oversight

Our corporate priorities continue to guide our actions as we execute on our growthstrategy. These priorities include: Elevating our customers, communities and social
purpose by honouring our brand promise; leveraging our world-leading technology todrive superior growth across mobile, home and business services; scaling our innovative
digital capabilities in TELUS International, TELUS Health and TELUS Agriculture &Consumer Goods to further build these businesses into assets of consequence tosupport global challenges.
See our 2023 Annual Report for more information on our financial performance.

Investor engagement

In 2023, we built upon strong momentum in investor engagement through one-on-one
and group meetings, roadshows, industry conferences, quarterly conference calls, press
releases and media relations initiatives, and our Annual General Meeting of shareholders.
Investors focused on our leading growth profile, the evolving competitive landscape andour differentiated competitive positioning, capital allocation priorities including plans fordeleveraging supported by our strong free cash flow profile, our proactive cost efficiency
initiatives and associated financial benefits, relentless focus on long-term profitableloading, as well as the evolving regulatory and macroeconomic environment the industry
continues to face. In June, TELUS hosted an ESG Investor Forum in London, U.K., where
we discussed our social purpose and driving social change through our global-leading
technology and compassion, which continues to foster strong relationships with bothcustomers, investors, team members, and other key stakeholders. An archive of the event
along with other investor events can be found on TELUS.com/investors.
Our Shareholder Engagement Policy provides an overview of how management interacts
with shareholders and outlines how the Board may communicate with shareholders,
how shareholders may communicate with the Board, and which topics are appropriate
for the Board to address. Furthermore, our say-on-pay policy sets out the Board’s
objectives and practices with respect to say-on-pay and disclosure pertaining to
executive compensation.

Paying taxes

In 2023, TELUS paid and remitted on behalf of our team members approximately$3.2 billion to federal, provincial, and local governments in corporate income taxes,
sales taxes, property taxes, employer and employee portions of payroll taxes and various
regulatory fees, which support services for Canadians and citizens wherever TELUS

In 2023, highlights include:
Returning$2.1 billion
in dividends declared to our shareholders
through our multi-year dividend growth program
now in its 14th year
71 • TELUS 2023 SUSTAINABILITY & ESG REPORT$3.2 billion$2.8 billion

paid and remitted in corporate income taxes, sales
taxes, property taxes, employer and employee
portions of payroll taxes and various regulatory
fees to all levels of government

invested in capital expenditures, including
investments to expand our PureFibre and 5G
networks, digitization and platform development,
as well as real estate development initiatives

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance

operates. Since 2000, TELUS has paid nearly $57 billion in total tax and spectrum
remittances to federal, provincial and municipal governments. These funds support
healthcare, education, national defence, arts and culture, public works projects andcritical national infrastructure — all fundamental ingredients in the recipe for a vibrantand thriving society.
We follow a Tax Strategy that has been approved by our Board of Directors and isconsistent with our overarching Code of Ethics and Conduct and Anti-Bribery andCorruption Policy.
Our Tax Strategy involves:
ȯ monitoring changes to tax law and jurisprudence to enable continued compliance.
ȯ paying our fair share of taxes by paying the amount of tax legally due in accordancewith the laws and jurisprudence at the time.
ȯ adopting best practices that comply with the “arm’s-length standard” in applicabletransfer pricing laws/jurisprudence, as supplemented by the Organization for
Economic Co-operation and Development guidelines.
ȯ not knowingly taking a tax position that is:ȯ not at the very least “more likely than not” to prevail in the courts, orȯ designed to artificially reduce tax, such as through abusive tax shelters or otherevasive practices.
ȯ seeking advice from third party advisors/counsel to supplement our in-house team ofprofessionals, including to provide expert opinions or to assist in dispute resolution
and litigation when necessary.

Passionate about creating an
inclusive and caring culture

For a detailed breakdown of taxes paid in 2023, see our 2023 ESG Data Sheet.

EthicsEconomic value distributed

Public policy and advocacy($ millions)2023

Economic impacts

Goods and services purchased

7,537

Responsible supply chain

Employee benefits expense

6,148

Capital expenditures

2,822

Interest paid

1,196

Income taxes paid, net

389

Dividends declared

2,111

Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Total

20,203

Total

18,71272 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Clean revenue and investments

As a leader in social capitalism, it is crucial to demonstrate how we leverage our worldleading technology to drive positive change through our innovative products andservices. Since 2021, we have been disclosing ’clean’ revenue sources, which includes
revenue from select goods and services that have a clear environment and – in somecases, social – benefit. This includes revenue from the clean transition, low-carbon
economy and circular economy streams. In 2023, our clean revenue streams listed in
the table below represent approximately 19 per cent of consolidated annual revenues.
Clean revenue
Revenue sources ($ millions)2023

Reused, recycled or refurbished handsets

1

1,369

Cloud-based services, connected technologies and other2

695

Health services

1,705

Total clean revenue

3,769

1 This includes revenue from handset repairs, sales of certified pre-owned handsets, and handset sales fromour Bring-It-Back program.
2 This includes revenue from cloud-based services, Internet of Things, our TELUS Agriculture & Consumer
Goods business, as well as tree planting and restoration.

In future years, we will continue to work to refine and expand on our efforts to track anddisclose additional clean revenue streams with a goal of furthering our contribution tosustainable communities and the world’s digital economy.

Research and development
In 2023, we invested an estimated $669 million in research and development,17 driving
technological advancements and delivering innovative solutions. With a steadfast
mission to connect Canadians in an ever-changing hyper-connected world, TELUS paves
the way for connectivity and growth through optimized network capabilities, AI-driven
advancements and IoT-enabled solutions, enhancing lives and empowering businesses
and individuals to embrace the limitless possibilities of the digital age.

17 The Organization for Economic Co-operation and Development (OECD) definition of R&D is utilized, which comprises
creative work undertaken on a systematic basis in order to increase the stock of knowledge (including knowledge ofman, culture and society) and the use of this knowledge to devise new applications. R&D covers three activities: basic
research, applied research, and experimental development.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Network investments
In 2023, we continued to expand our
5G network and connected
approximately 86 per cent of theCanadian population. Ourtransformational network investmentsof the Canadian population
create critical connections across thecovered by our 5G networkcountry. We continue to lead the way inbridging the digital divide in Canada
advancing connectivity solutions through a holistic, community-centric partnershipapproach to rural and Indigenous Peoples. Our LTE technology covers 99 per cent of theCanadian population and our LTE Advanced technology covers approximately 95 percent. We will continue to expand and enhance our 5G network, as we operationalize our
3500 MHz spectrum holdings. In 2023, we successfully acquired new 3800 MHz
spectrum licences nationwide. Combined with our 3500 MHz spectrum, TELUS has
secured approximately 100 MHz of prime 5G mid-band spectrum nationally, with
contiguity in 96 per cent of the country including all major markets. With mid-band
spectrum being the critical global band for 5G innovation due to the ideal combination of
speed, capacity, low latency, and coverage, this contiguous spectrum provides wider
channels and enables a superior network experience for customers.

86%

We were once again recognized by globally leading experts for our network performancein 2023, including:ȯ fastest internet service provider (ISP) among major ISPs in Canada by U.S.-based
PCMag for the fourth consecutive year and best ISP for B.C. and Alberta
ȯ Canada’s most awarded network by U.K.-based Opensignal since 2017 for the twelfth
consecutive time:ȯ 2023 Canada Mobile Network Experience Report: recognized as winning outrightfor Core Consistent Quality and Voice App Experience and tied for first place inExcellent Consistent Quality, Games Experience, Upload Speed Experience and
4G Coverage Experienceȯ 2023 Canada 5G Experience Report: we won outright in 5G Video Experience andtied for top recognition in the 5G Availability, 5G Reach, 5G Games Experienceand 5G Voice App Experience categories
ȯ in the Mobile Network Experience: Canada Report (August 2023), we earned the
top spot in the Voice App Experience category and tied for first in three categories(Games Experience, Download Speed Experience and Availability)
ȯ in the 5G Experience: Canada Report (August 2023), we tied for first place in the
5G voice App Experience category
ȯ only internet provider in Canada to achieve a perfect score on the Netflix Speed Index.
73 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Fibre footprint

As at December 31, 2023,
approximately 3.2 million households
and businesses across British Columbia,
Alberta and Eastern Quebec werehouseholds are connectedconnected to our TELUS PureFibre®
to our TELUS PureFibre®
network, providing these premises withimmediate access to our fibre-optic
network
infrastructure. This is up fromapproximately 3.0 million households and businesses at December 31, 2022. Our
broadband investments which also support our 5G network, provide a distinct advantage
to our fibre-enabled communities, improving speed and reliability for Canadians. Our
network also enables businesses to become more efficient, productive and resilient, evenin tough economic times. We will continue to deliver benefits to Canadians as we continue
to expand the reach of our PurFibre network.

3.2 million

Network uptime

Ensuring uninterrupted connectivity for our customers, even in the face of natural
disasters, remains a paramount concern for us. We tirelessly work to maintain access toour mobile network capabilities in areas affected by such events, while also equipping
emergency shelters with PureFibre Internet®.
In 2023, we achieved an average interruption frequency of 0.10, which is calculated by
dividing the total number of customer interruptions by the total number of customers
served. Additionally, our average interruption duration was 6.88 minutes per customer,
per outage. This duration is determined by summing the total downtime of eachinterruption and multiplying it by the number of customer accounts affected by eachinterruption.
These statistics serve as the foundation for the consistent recognition of our network
performance as best in class by various independent network performance assessment
organizations.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain

Capital expenditures
In 2023, our total capital expenditures
were approximately $2.8 billion,
representing 14 per cent of operating
revenues and other income, including$86 million related to real estate
invested in infrastructure sincedevelopment initiatives as well as$125 million related to our DLCX2000 to significantly enhancesegment. Our real estate development
connectivity
initiatives reflect the success of ourongoing copper decommissioning
program and monetization of our central offices. Ongoing investments in our PureFibre
network, along with the decommissioning of our legacy copper network within our fibre
footprint, are expected to enable cost efficiencies and the energy benefits as we moveservices to a single fibre network, as well as enable opportunities for real estatemonetization of targeted central offices and sites. Our investments within our core telecom
business continue to focus on:
ȯ connecting more homes and businesses directly to our leading PureFibre networkȯ expanding and upgrading our mobile network infrastructure, including our 5G
buCildout and expansion
ȯ enhancing our network and systems resiliency and reliability, providing fasterbroadband speeds, greater capacity and lower latency
ȯ strengthening our home and business smart technology, including security
ȯ bolstering our innovative healthcare and agriculture and consumer goods
technology solutions
ȯ accelerating digital capabilities and platforms across the organization, including
implementing GenAi solutions. driving enhancements in operational effectivenessand efficiency, and in our customer experience leadership.

$54 billion

Since 2000, we have invested nearly $54 billion in infrastructure to significantly
enhance connectivity.

Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

74 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture

Responsible supply chain
As we work to provide the highest quality products and services to our customers, wehave a responsibility to do so in a way that considers the environmental and social impacts
across our value chain. Our aim is to work collaboratively with our suppliers to consider
the full lifecycle of our products - from raw materials sourcing to end-of-life treatment.
In 2023, highlights include

ȯ engaging our suppliers on our expectations for climate action - including disclosingȯȯȯȯand setting science based targets to reduce their GHG emissions
completing our first year in the CDP Supply Chain Program, achieving a 84 per centresponse rate from requested suppliers
becoming a signatory of CDP’s Science-Based Targets initiative (SBTi) Campaign, toaccelerate the adoption of science-based climate targets across our supply chain
leading our first Joint Alliance for CSR (JAC) facility audits as a member of thecollaborative association of telecom operators
garnering several awards and recognitions for our TELUS Supplier Diversity andIndigenous Procurement program including:ȯ Canadian Aboriginal and Minority Supplier Council (CAMSC) Collaboration Awardȯ CAMSC Social Good Award: Ashifa Jumani (TELUS procurement director)
ȯ WBE President’s Award

Ethicsȯ creating a standalone Indigenous procurement program separate from supplier

diversity that is better tied to TELUS’ economic reconciliation and sustainability goalsȯ initiating our first TELUS Indigenous Partner Day, creating opportunities for businessand collaboration with Indigenous communities.

Governance and oversight

TELUS’ Chief Procurement Office oversees responsible sourcing at TELUS. Our
Procurement and Supply Chain team plays a vital role in carrying out our strategic
initiatives, working to procure the right products and to deploy them in a safe and costeffective manner. Our strategy aims to be inclusive, sustainable, and one that makes apositive difference for our business, customers and communities. We are committed toapplying policies and practices that reflect this vision and to collaborate with our
stakeholders to reach our goals. The Corporate Governance Committee receives andreviews quarterly reports on our sustainability performance and risk management,
including supply chain sustainability.

Public policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance

Supplier due diligence and engagement
We aim to work with suppliers and partners that demonstrate the same strong
commitment to sustainability as TELUS. This begins with establishing clear expectations
for suppliers through our TELUS Supplier Code of Conduct (the Supplier Code) andonly contracting with suppliers that accept the Supplier Code or have equivalent highstandards, as well as complying with applicable laws and regulations wherever they
operate. We have also integrated our company-wide Sustainable Paper andPackaging Policy into the Supplier Code.

Global Reporting Initiative index
Sustainability AccountingStandards Board index

75 • TELUS 2023 SUSTAINABILITY & ESG REPORT

We continue to implement a 10 per cent minimum scoring weight requirement forenvironmental and social responsibility considerations consistent with the Supplier Codein all sourcing events. TELUS’ procurement practices are continuously reviewed todetermine alignment with the Supplier Code, our sustainability strategy, and evolving
industry standards and expectations.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governanceSupplier due diligence program

TELUS has a robust supplier due diligence program that we use to screen and monitor our suppliers for financial stability, safety, and other environmental, social and governancerisks, in compliance with our Supplier Code. This is largely covered by these main areas:

Supplier baseassessment
A global watch-list check, basedon publicly available data, isconducted on all TELUS Suppliers
at no cost to them. Through thisscreening we look to identify bad
actors or criminal activity such as
sanctions, law, or legal violations.
The main assessment criteria
are: i) Sanctions ii) Regulatory
enforcement iii) Politically
exposed people and iv) Law
enforcement.
Suppliers flagged under any ofthese criteria will be reviewed todetermine risk and future businesswith TELUS.

Significant suppliers
assessment
Significant suppliers are those
identified with substantial
potential to impact business,customer experience or network
reliability, as well as ESG risk.
They are required to complete
an annual self-assessment,
which includes areas such as the
supplier’s policies for bribery andcorruption, privacy, sustainability,
financial and safety performance.
In 2023, 948 suppliers completed
our online self-assessment.

Performanceframework

ESG audits

Our team works closely withsignificant suppliers through our
performance framework, which
has two main parts: a scorecard
that tracks metrics on performance(including due diligenceassessment); and a stakeholder
management component, creating
and monitoring corrective actions
and improvement plans.

JAC audits are conducted by anindependent, third party auditing
firm according to a common
framework that includes childand forced labour, health andsafety, freedom of association,
non-discrimination, disciplinary
practices, working hours, wages
and compensation, environment,
and business ethics.

Suppliers evaluated may be
excluded from contracting if theycannot achieve the minimum
ESG requirements within a set
timeframe.

Based on audit findings,
Corrective Action Plans (CAP) areagreed and followed up on until
closure.

Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

ESG audits

TELUS is a member of the Joint Alliance for CSR (JAC), a non-profit association of
telecommunications operators aiming to verify, assess and apply responsible practices
across manufacturing sites of its key suppliers. The benefits of this collaboration
include reducing audit fatigue, increasing the scale of visibility and transparency, andstandardizing the audit process for suppliers. JAC members share resources and bestpractices, ensuring that audit findings are shared and corrective actions plans
implemented where necessary to raise standards.
JAC has also established working groups to address specific areas of interest to
members. In 2023, TELUS participated in both the climate change and human rights
working groups, focused on accelerating progress towards net zero and addressing
human rights risks in the supply chain.

76 • TELUS 2023 SUSTAINABILITY & ESG REPORT

For a detailed breakdown of JAC audit data, see our 2023 ESG Data Sheet. For a fullreport on JAC’s 2023 progress, see the JAC Annual Audit Report.

Training

TELUS is committed to ensuring the long-term sustainability of our supply chain
operations. To achieve this, we have implemented an ESG training program for internal
stakeholders, including procurement professionals and business managers.
This training program is focused on capacity building, designed to equip them with theknowledge and skills necessary to actively contribute to the achievement of our ESG
goals. Team members gain a deep understanding of the roles they play in promoting
sustainability within the supply chain and are empowered to take meaningful action,
including the creation of annual category playbooks with objectives and targets on
ESG for their individual categories.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture

Supplier climate action
In order to deliver on our ambition of achieving net zero emissions across our value
chain, we are engaging strategically with our suppliers through our Sustainable Supplier
Program to mobilize climate action. As part of the program, we engage with our mostimpactful suppliers to share our expectations for climate action, including disclosing andsetting science based targets to reduce GHG emissions along our supply chain. We also
provide resources, training and capacity building to enable them to better understandand act on these expectations.
In 2023, we leveraged our CDP Supply Chain membership to drive priority suppliers totake action on disclosing and reducing their GHG emissions. We use the CDP Climate
Change Questionnaire to obtain primary GHG emissions data from suppliers, including
information about emissions allocated specifically to TELUS and areas for collaboration.
By the end of 2028, we aim to enable 70 per cent of TELUS’ suppliers by emissions(covering purchased goods and services and capital goods) to have set their own
science-based targets. This additional Scope 3 target has been submitted for validationand is pending approval from the Science Based Targets initiative (SBTi).
For more information on TELUS’ Scope 3 emissions, see page 22. For a detailed
breakdown of our GHG performance data, see our 2023 ESG Data Sheet.

Supply chain resilience and continuity

Following a few years of tremendous changes, our global supply chain saw continuous
constraints and impacts from the COVID-19 pandemic. The demand for electronics,
computer servers and other technical products dramatically outstripped supply in an

already depleted global supply chain. We identified challenges early on and devised anumber of strategies to mitigate the impacts on our business and customers.
In 2023, we continued to focus on using refurbished materials, helping relieve supply
chain challenges, while also reducing costs and our environmental impact. Throughour dedication to providing the best service to our customers combined with close
collaboration with our supplier partners, we were able to secure the products we needed
to build our networks and support our communities with the capabilities they needed towork, learn and stay connected.

Conflict minerals

The Securities and Exchange Commission (SEC) maintains reporting requirements todisclose the use of designated minerals and metals mined in the Democratic Republicof Congo and adjacent countries. Cassiterite (a source of tin), wolframite (a sourceof tungsten), columbite-tantalite (or coltan, a source of tantalum) and gold are often
referred to collectively as conflict minerals. Such minerals may be used in electronic
and communications equipment that we use or sell.
As a signatory of the UNGC, we are committed to preventing human rights abuses that
could result from our operations. These SEC reporting requirements for conflict minerals,
mandated by Section 1502 of the Dodd-Frank Wall Street Reform and Consumer
Protection Act, came into effect for our 2013 annual reporting cycle. We have performed
our due diligence and have complied with these requirements each year.

EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance

Supplier diversity and Indigenous procurement
Our supplier diversity and Indigenenous procurement programs take proactive steps toprovide equal access to suppliers that reflect the diversity of where we live, work andserve. Our goal is to encourage positive social change through TELUS’ buying behaviour.
We take active measures to effectively promote diversity and economic reconciliationin our supplier base to allow for equal access for suppliers in our communities. We are
diligently focused on strengthening these strategic relationships with our Indigenous
and diverse suppliers.

Global Reporting Initiative index
Sustainability AccountingStandards Board index

77 • TELUS 2023 SUSTAINABILITY & ESG REPORTWe are committed to fostering growth with diverse and Indigenous suppliers byimplementing changes to our procurement request processes. One of these modifications
include incorporating questions on diverse and Indigenous businesses in our tender
and weighting criteria in our sourcing scorecards. To enhance the competitiveness ofdiverse and Indigenous suppliers, we offer support in areas such as pitch presentations,request for proposal (RFP) requirements, and sharing procurement opportunities. Our
procurement supply chain teams have built their 2024 business plans to include
partnerships with diverse and Indigenous suppliers.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance

In 2023, we took a significant step
towards promoting supplier diversity
Since 2019, we have had aand Indigenous procurement by
increasing our participation withtarget to increase our diverse
CAMSC in the SOAR Accelerator
supplier spend by three to five
Program session (a program designed
per cent over the previous year.
to support Indigenous-led businesses).
During this session, we had theopportunity to share valuable insights on TELUS procurement, supplier diversity, and
our Indigenous program with Indigenous entrepreneurs. This initiative brought together
Indigenous entrepreneurs from across Canada, allowing us to exchange experiences anddiscuss how corporate members can support these businesses. Additionally, throughactive and ongoing participation with all supplier diversity certifying councils, TELUS
actively participated in and sponsored various events such as roundtables, networking
sessions, procurement fairs and galas.
In 2023, we further refined our process to capture tier two18 spend with feedback
from our top suppliers. In 2024, our focus is to further enhance our supplier engagement
strategy by extending our reach to include our top 250 suppliers. This will enable
us to capture tier two spend and strengthen our partnerships with a wider networkof suppliers.
While we prioritize collaboration with diverse and Indigenous suppliers in our sourcing
events, in 2023 our diverse spend saw a slight decrease. It is important to note that weare doing our utmost to achieve our diversity targets and we will continue to refine ourprogram, processes and stakeholder engagement to drive positive change, contributing
to the growth and development of diverse and Indigenous businesses and communities.
Since 2019, we have a target to increase our diverse supplier spend by three to five percent over the previous year. In 2024, our target is to increase the tier one and tier two
spend by five per cent, the Indigenous supplier spend by five per cent, and increase thenumber of diverse and Indigenous suppliers working with TELUS.
TELUS is a corporate partner with the Canadian Aboriginal and Minority Supplier
Council, Women Business Enterprises Canada, Canadian Gay and Lesbian Chamber ofCommerce, the Canadian Council for Aboriginal Business, and the Inclusive Workplace& Supply Council of Canada.
In 2024, we will further implement our action plan to develop and promote our supplier
diversity program, increase our spend with Indigenous businesses, and work closely withthe supplier diversity organizations in Canada.

Global Reporting Initiative index
Sustainability AccountingStandards Board index

18		 We define tier two diverse suppliers as those which are engaged via a TELUS tier one non-diverse supplier.

78 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Spend with diverse tier one suppliers1,2Spend ($ millions)% change in spend from previous year

2023

20223

2021

$193

$194

$102

-0.50%

90%-11%

1 We define tier one suppliers as those we directly conduct business with, including contracted manufacturing
facilities or production partners. We define diverse suppliers as suppliers that are 51 per cent or more owned,
controlled and operated by an individual that’s considered diverse based on their ethnicity, sexuality, gender,
veteran status and/or if able bodied.
2 Data does not include TI, or out-of-footprint acquisitions. Out-of-footprint acquisitions are acquisitions thathave not been integrated into the SAP management systems.
3 Data for 2022 has been restated to reflect the revised values resulting from improved tracking mechanisms.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

Human rights
Human rights are universal at TELUS, which means every individual we connect withshould be treated with dignity and equality. We understand our responsibility to respect
and promote human rights through all of our business activities, in our team member
management practices, while developing and delivering our products and services andthroughout our supply chain.

ESG goals and progress

Passionate about putting ourcustomers firstAs a signatory of the UNGC, we are committed to respecting and supportinginternationally recognized human rights in accordance with the United Nations
Guiding Principles on Business and Human Rights (UNGPs) and other internationallyaccepted standards.

Environment

Governance and oversightPassionate about our social purpose

SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

TELUS has a long-standing commitment to respecting and protecting human rights in
our value chain as outlined in our Code of Ethics and Conduct, Respectful Workplacepolicy and Supplier Code of Conduct. The Code of Ethics and Conduct ties together
all policies regulating business behaviour and provides standards of ethical conduct
expected of all team members, including our Board. We also have a Workplace
Accommodation Policy that aims to remove barriers preventing affected individuals fromfully participating in the workplace and allows our team members to submit requests
for assistance in assessing their individual circumstances and potential solutions.

Human rights feedback1
Human rights complaints

2023

Carry over from previous year

212

New

8

Closed9

In progress at end of year

20

1 Data covers all employees in Canada that are tracked in the primary human resources management system.
TELUS Agriculture & Consumer Goods, LifeWorks and other out of footprint acquisitions are not included.
2 For additional information, please refer to the 2023 ESG Data Sheet.

Human rights resolution
Closed human rights complaints

2023

These policies formalize our commitment to safeguard internationally-proclaimed
human rights.

Referred to TELUS internal or other resolution process0

Resolution reached1

Feedback mechanisms

Dismissed

6

Withdrawn

2

We maintain feedback mechanisms for our team members, suppliers, customers andcommunities, to help address human rights risks and maintain a positive working
environment. The TELUS EthicsLine provides an opportunity for anyone to anonymously
and confidentially ask questions, request support or make a good faith report.
We also maintain an internal complaints procedure for human rights and respectful
workplace issues, which are investigated and addressed by our Respectful Workplace
Office. Human rights complaints may be dismissed, withdrawn, resolved or referred tothe appropriate Human Rights Tribunal. Complaints and resolution status are reported
quarterly to the People, Culture, and Compensation Committee of our Board.

79 • TELUS 2023 SUSTAINABILITY & ESG REPORTIn addition to these feedback mechanisms, all collective agreements applicable tounionized team members include grievance and arbitration processes.
None of the outstanding human rights complaints resulted in formal decisions being
issued by Human Rights Tribunals in 2023. Though no formal determinations were madewith respect to potential human rights violations by regulatory bodies, the one instance
where a resolution was reached was remediated via financial compensation. With
respect to each human rights complaint, comprehensive case details were shared with
relevant operational primes to inform future prevention and mitigation actions.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy

Assessing human rights risks

Our Respectful Workplace Office performs an annual review of the Respectful
Workplace policy to foster continued compliance with relevant human rights legislationin each of the jurisdictions that TELUS operates. An analysis of complaints filed with ouroffice and applicable human rights commissions is conducted quarterly to determine if
there are internal practices causing concern for our team members.

Human rights risk mapping
Relevant human rights risk

Approach to risk mitigation

Responsible business unit

Right to collective bargaining

Engage in good faith bargaining with all of our bargaining unit representatives in the interest of
establishing fair wages and working conditions and provide the basis for sound ongoing labour relations.

Labour Relations

Freedom of association

Administer and interpret collective agreements, labour and human rights laws and maintain respectful
and professional relationships with the labour unions that represent team members.

Labour Relations

Data protection and privacy

Determine that data handling practices are responsible and respectful of customer and team member
privacy.

Data & Trust Office

Aboriginal Title and Rights,
Treaty Rights and selfdetermination

Engage with Indigenous Nations in a manner that supports and respects self-determination and the rights
set out in UNDRIP. Build authentic relationships with Indigenous governments that respect Aboriginal
Title and Rights, Treaty Rights that create opportunity and support the processes of decolonization andreconciliation.

Regulatory Affairs andIndigenous Relations

Freedom from discrimination andharassment

Support a strong culture of respect in the workplace through education, consultation, mediation, andinvestigation of workplace issues.

Respectful Workplace
OfficeEquity and accessibility

Develop and implement initiatives and provide education that promotes diversity and inclusiveness within
the workplace and the community.

Diversity and Inclusion

SafetySupport the creation and maintenance of a healthy and safe workplace through education, hazard
identification, and prevention.

Corporate Safety

Standard of living

Design and promote personalized recognition, compensation and benefits programs that support thediverse needs and wellbeing of our team members and their families. .

Total Rewards

Economic impacts
Responsible supply chain

As a result of these practices, the teams identified in the table below (which represents
100 per cent of our team members and locations), continually identify gaps and initiate
mitigation plans and actions to address key human rights issues where TELUS may
experience risk or exert influence.

Human rights
Serving our loyal customer baseRisk management andbusiness continuity

In addition, when completing the due diligence process during mergers and acquisitions, the risk review covers the following human rights topics: privacy, environmental management
and compliance, employee wellbeing and property rights, among others.

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80 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights

Monitoring and identifying risk in our value chain

We believe that awareness and active management of human rights issues in our value
chain is essential to our success. We continuously look to identify and manage risk aswell as create opportunities for our team members, customers and communities.
Examples include:ȯ For our workforce: our internal Compliance Governance Committee provides oversightof our annual human rights program, and conducts an annual maturity assessment
and an inherent and residual risk assessment.
ȯ For the assessment and understanding of community needs: we partner with localorganizations in the community and other organizations with subject matter expertise
related to the vulnerable groups who would benefit most from our Connecting forGood initiatives.
ȯ For the assessment of suppliers: Our Procurement and Supply Chain team oversees
the policies and due diligence processes that formalize our commitment to safeguardinternationally-proclaimed human rights in our supply chain. For more information on
TELUS’ Supplier Due Diligence Program see page 75.
ȯ For the assessment of equal remuneration: each year, we review our gender pay
equity for our team members who are not governed by specific legislation or collective
agreements. Our approach has provided us with meaningful insight into any existing
gender pay gaps, supported our efforts to address these gaps, and helped us quantify
the progress we have made as an organization.

Training

We have dedicated human rights training based on our Respectful Workplace Policythat is required for all team members at least once every three years. Newly hired teammembers and newly engaged contractors are required to complete the training within
three months of their start date.

Gender transition guidelines

To support individuals considering or going through a gender transition, we havedeveloped gender transition guidelines that are available on our intranet. Upon request,
the Respectful Workplace Office provides team members with additional information,
resources and education on gender transition.

Serving our loyal customer baseRisk management andbusiness continuity
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81 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Domestic violence supports

In 2023, a variety of operational stakeholders worked with our Policy Health & Safety
Committee to develop a domestic violence risk assessment framework and toolkit toassist leaders in supporting team members experiencing domestic violence. Thesematerials are available on our intranet, in addition to a comprehensive list of support
organizations and resources available in the geographic regions where our teammembers live and work.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Serving our loyal customer base
Our focus on digital transformation, investment in reducing our average speed ofanswer and simplification of our rate plans have built the foundation necessary tocontinue providing amazing service for years to come.
Every year, the Commission forComplaints for Telecom-television
Services (CCTS) annual reportprovides an overview of complaints
against telecoms and comparisonsamong service providers, helping us
hear from Canadians, identify
industry trends and address
challenges along the customer
journey.

TELUS led the industry for the

12th year

in a row with the lowest numberof customer complaints
amongst national carriers.

In the year-end report released forthe period of August 1, 2022, to July 31, 2023, more than 14,000 complaints werefiled, representing a 14 per cent increase across the industry since last year. TELUS
saw a 43.2 per cent increase in complaints year-over-year, totalling 1,798 complaints.
While TELUS had the fewest number of complaints among national providers for the
12th year in a row, any increase is not reflective of our Customers First promise.
Here are some of the ways we have and will be continuing to make improvements
based on these latest results:
ȯ Establishing a dedicated resolution team to prioritize customers who have alreadycalled in three times, so that we can reduce the number of escalations we are seeing
and resolve issues before they even consider the CCTS. We are also focusing ourfrontline efforts on one-call resolution, resolving calls the first time, every time.
ȯ Boosting connectivity by continuously expanding our network coverage nationwide.
We recently extended our network coverage along B.C. highways and the Toronto
Transit Commission, so customers can stay connected and safe throughout theirjourneys.
ȯ Delivering a seamless experience at every touchpoint: Our customers have expressed
the need for improved transparency and flexibility when it comes to our Bring-It-Back(BIB) program. In response, we have made significant improvements to the BIB

82 • TELUS 2023 SUSTAINABILITY & ESG REPORT

communication journey including enhancing the onboarding process, revising
our service communication strategy including new My TELUS app notifications,and simplifying the language across all platforms so that customers haveclear expectations.
ȯ Unlocking the full potential of digital technology with the launch of new voice bots
capable of handling 15 types of transactional flows for our top five call drivers, which
supported five million voice interactions in 2023. Additionally, we launched askOS torevolutionize the way our frontline agents can access information and resources.
With more than 1.5 million questions answered, askOS is enabling team members to
respond to customer inquiries more efficiently, accurately and faster than ever before.
See the Economic Impacts section on page 71 to learn how we are continuously
identifying ways to make our mobile network and home solutions services even morereliable and expanding our network infrastructure.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights

Privacy, transparency and regulatory compliance
We earn and maintain our customers’ trust by diligently protecting their personal
information and using data in ways that generate value, promote respect anddeliver security.

Some highlights from 2023 include:ȯ becoming the first company in the world to achieve ISO Privacy by Design

Our environmental, social andgovernance approach
ESG goals and progressȯPassionate about our social purpose
Passionate about putting ourcustomers first
Environment
Socialȯȯ

Governance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity

ȯcertification for our Data for Good program, demonstrating TELUS’ commitment tosafeguarding privacy and advancing the principles of trustworthy data practices
across Canada and beyond.
winning the International Outstanding Organization award from the Responsible AI
Institute. TELUS continues to establish itself as a leader, training TELUS teammembers in responsible artificial intelligence (AI) use, supporting business adoptionof AI, and actively participating in thought leadership at both the national andinternational levels.
maturing our robust data governance process by expanding our data steward
community to 481 in-business data leaders, deepening data stewards’ engagement,enhancing data risk assessment and reporting processes.
launching the Data & Trust Office’s Data Ethics program, creating an internal Data
Ethics curriculum and adding a data ethics component to our data project review
process, our Data Enablement Plan (DEP).
integrating LifeWorks’ privacy program with our own following the acquisition in 2022.
Our evolved processes support operations impacting corporate clients across morethan 160 countries and covering nearly 70 million lives worldwide.

Governance and oversight

TELUS’ Board of Directors and executive team are accountable for oversight of theprivacy management program. The Audit Committee of the Board receives a formal
report on the privacy program from the Chief Data & Trust Officer on a quarterly basis.
Our Data & Trust Office (DTO) develops and delivers our data handling practices that are
respectful of customers’ privacy. We are continuously evolving our privacy and data
governance models so that the stringent protections we put in place for our customers
are up to date with technological advancements, such as artificial intelligence (AI). A
core objective of the DTO is to earn and maintain customer trust through transparency
about TELUS’ rigorous data handling practices and our commitment to ethical data use.
Learn more about the TELUS Trust Model at telus.com/Trust.

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83 • TELUS 2023 SUSTAINABILITY & ESG REPORTOur world-leading program of
dedicated Data & Trust Partners
and DTO team members havea deep understanding andworking relationship with specificbusiness units.

In 2023, we established TELUS
as a global thought leader in
Responsible AI.

In 2023, we established TELUS as a global thought leader in Responsible AI. We Initiatedthe Responsible AI Squad and a specialized generative AI (GenAI) review process, toassess TELUS’ AI-related initiatives and provide interdisciplinary expertise for effective
AI governance. In order for team members to know how to use AI responsibly andeffectively, we developed prompt engineering training and piloted it with over 1,000
team members. We developed adversarial testing standards to proactively identify
vulnerabilities, advancing emerging industry best practices. To bring together diverse
expertise and perspectives, TELUS established a Purple Team building upon leading
approaches to "red-teaming" to collaboratively identify weaknesses, vulnerabilities,
and gaps through adversarial testing of generative AI.
We also established TELUS’ place on the national and international responsible AI stage.
In 2023, TELUS was one of the first signatories to Innovation, Science and Economic
Development Canada’s (ISED) Voluntary Code of Conduct on the Responsible
Development and Management of Advanced Generative AI Systems, demonstrating ourcommitment to AI governance and leadership. TELUS joined the Responsible AI Instituteand undertook an organizational maturity assessment of our GenAI technology
architecture applied to customer support. Our responsible AI experts helped inform the
TELUS Wise Workshop on responsible AI, and contributed to the development of a youth
think tank, Positively AI, in partnership with the CIFAR. We launched cross-Canada
engagements to hear from diverse perspectives about the development of responsible AI
regulation and best practices and promoted public awareness and training through the
Destination.AI course, offered by CIFAR. We conducted a responsible AI workshop with
the Indigenous Advisory Council. TELUS was proud to be nominated for – and then win the International Outstanding Organization 2023 prize from the Responsible AI Institute.
TELUS received this award in recognition of efforts in 2023, as well as foundational
work on responsible AI. This award recognizes our leadership in responsible AI andcommitment to fostering trust and benefitting society.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

In 2022, TELUS launched the Data Enablement Plan (DEP), which unifies privacy andsecurity data reviews into a single process. In 2023, we built on this robust foundation,
expanding and maturing the DEP. We added DEP components covering AI, data ethics,
global privacy and the recently updated Quebec privacy law. To enable our analysis ofbusiness operations reflect emerging issues and TELUS’ growing global presence, wegrew the network of specially-trained Data Stewards embedded in TELUS’ business
operations to 481, an increase of 55 per cent.
TELUS formally launched our Data Ethics program in 2023 with a focus on ethics in AI.
We created a Data Ethics curriculum and a Data Ethics Knowledgebase to equip ourteam members with the resources they need to assess ethical issues. Putting ethics into
practice, we updated our DEP using participatory design to revitalize Data Ethics andsupport the responsible adoption of generative AI. At the heart of our responsible AI
work is ongoing engagements with various communities so that we maintain aperspective on ethics that is broad and reflective of different voices. To support thoseefforts, we launched our first Data Ethics Fellowship, established new partnerships withthe academic community, including hosting our first ever academic salon, Northern
Lights: Illuminating Trust in AI. We also published a data ethics curriculum, created aknowledge base developed by our data ethicist, and we incorporated Indigenous
perspectives into TELUS’ Data Ethics program as part of the TELUS’ Indigenous
Reconciliation Action Plan.

Privacy by Design

This year, TELUS became the first company in the world to achieve the new ISO 31700-1
Privacy by Design certification, for our Data for Good program and the Insights platformthat supports it. Since 2017, this platform has enabled safe, responsible innovation sothat data can be used in ways to help our communities and society at large – withoutcompromising privacy. We have embraced Privacy by Design (PbD) as an essential
component of our privacy management program.
PbD’s seven principles are a globally-recognized framework for the protection of privacy,
guiding us as we proactively embed privacy into the design specifications of information
technologies, organizational practices and system architectures.

Our privacy commitment

The TELUS Privacy Management Program reflects our desire to exceed our privacy
obligations as prescribed by legislation, to be transparent with customers, and to provide
further direction to our team members. The TELUS Privacy Management Programprovides a comprehensive view of how TELUS implements responsible and accountabledata governance through the entire lifecycle of data.

84 • TELUS 2023 SUSTAINABILITY & ESG REPORTThe TELUS Privacy Centre is theprimary online resource for
The TELUS Privacy
customers who want to know moreManagement Program reflects
about how TELUS handles dataand protects personal information
our desire to exceed our privacy
and their rights relating to their
obligations as prescribed byinformation held by TELUS. T
ELUS’ Privacy Commitment islegislation, to be transparent
the document that describes forwith customers, and to provide
customers, in plain language,
further direction to our teamwhat personal information TELUS
collects, the purpose of themembers.
collection and how personal
information is used by TELUS. We
have augmented these resources with a new Trust page to explain TELUS’ approach toearning and maintaining trust.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity

To help our customers better understand our privacy practices, we have created
information sources that explain those practices in our online Privacy Centre, including
frequently asked questions (FAQs) on topical privacy issues. Customers can make arequest to our Privacy Request Centre, including requests to access their personal
information, have their information sent to them for transfer to another service provider
and requests to have their personal information held by TELUS deleted. TELUS responds
to such requests in a timely manner that aligns with applicable laws and TELUS’ industry
leading policies and practices.
TELUS does not collect customer personal information for secondary purposes without
customer consent (meaning the intentional use of personal information by the company
that is outside the primary purpose for which the data was collected, as set out in TELUS
privacy policies, contracts and/or notices to the individual). No customer personal
information is used outside the purpose(s) for which the data was collected pursuant tothe applicable TELUS privacy policy, notices and/or agreements.
TELUS Security conducts regular penetration tests at the application level to maintainthe security of data held by TELUS, which includes customer personal information.
Furthermore, our Loss Prevention team proactively monitors and manages adherence
to Security, Privacy, Health & Safety and Operational policies through ongoing systems
monitoring and reporting.
In addition, we engage independent, external auditors to assess our compliancewith SOC2, PCI-DSS and ISO-27001 (an internationally accepted standard forestablishing, implementing, maintaining and continually improving information
security management systems).

Privacy complaints

In 2023, there were no TELUS privacy complaints resulting in a finding of “well founded”
by the Office of the Privacy Commissioner of Canada or any other privacy regulator.
TELUS has a well-developed internal process for tracking and fully addressing
telecommunication privacy complaints. The Privacy Request Centre is staffed by teammembers experienced in privacy issues who receive privacy complaints, carry out
investigations and work with customers to resolve complaints. Whether a complaint iswell founded or not, Privacy Request Centre team members provide individuals with an
explanation of the outcome. Customers are made aware that they have the option oftaking their complaint to an external body, such as the Office of the Privacy
Commissioner of Canada.

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85 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Passionate about building trust in our digital world
In 2023, TELUS emerged
as a trailblazer in the
responsible and ethicaluse of artificial
2024 AI Report
intelligence (AI), receiving
The power ofglobal recognition for
perspectives
trustworthy data practices
in Canadathat put people first.
Demonstrating ourleadership and commitment to including more diverse voices in theconversation about responsible AI development, we also spoke tothousands of people in Canada about where this powerful technology
should be headed.
Released in January during Data Privacy Week, the TELUS 2024 AI
Report reveals that Canadians are resolute in their desire for AI to bebuilt responsibly, with more than 90 per cent of respondents strongly
agreeing that the development of AI must be guided by ethical principles.
The research emphasizes the importance of including diverse voices inthe development of AI and the priority that should be placed on removing
bias so that the technology reflects the needs and values of more people.
While the boundaries of privacy continue to evolve in the age of AI,
by putting privacy at the start – and heart – of everything we do, weare ensuring our human-centered approach makes the future friendlier
for all.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first

Breaches

Any organization that collects and uses personal information must be prepared torespond quickly and effectively to a breach of data security safeguards. We have a
dedicated breach response group within the DTO that coordinates cross-functional
teams to rapidly address suspected breaches. The teams are guided by a Data Incident
Readiness and Response Playbook.

Transparency

TELUS continues to be transparent about the volume of lawful requests that originate
from law enforcement agencies across Canada. In the interest of protecting customer
data and privacy, where appropriate, we will challenge lawful requests that go beyond
what is lawfully authorized.
In 2023, volumes increased in court order and call volumes addressing exigent
situations. Exigent situations are related to those calls coming from police and/or 9-1-1
public safety answering point operators working with first responders in real time.

Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
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86 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Information requests by law enforcement agencies
Type of request

2023

Court orders

8,929

Subpoenas

250

Mutual legal assistance treaty (MLAT) orders1
Emergency calls
Legislative demands2

2
90,069382

1 Typically, these are requests for aid from a law enforcement agency in another country related to a criminal
investigation and require an order from a Canadian court. We do not respond to requests that come directlyfrom foreign agencies but will provide information if ordered to do so by a Canadian court.
2 Requests for information by a government body where TELUS is required by applicable legislation toprovide the information. For example, pursuant to the Income Tax Act, the Canada Revenue Agency may
require TELUS to disclose certain customer information.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress

Risk management andbusiness continuity
TELUS has been honoured with the 2023 Disaster Recovery Institute Canada’s Response
and Recovery Award for our exceptional response to the Canadian wildfire season. We
strategically deployed assets to maintain services, provided support to evacuation centers,
and donated over $10 million to affected communities. This award is a tribute to the dedicatedteam members who delivered reliable connectivity and assistance to those in need.

Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer base2023 saw an unprecedented wildfire season in Canada, with over 18 million hectares
burned, the historical annual average is 2.2 million. TELUS’ Emergency Management
Operating Committee (EMOC) was activated six times for wildfires alone to coordinate
a unified response, effectively minimizing customer impacts and infrastructure damage.
Our investments in rapid deployment network solutions and strong partnerships
with emergency partners enabled us to swiftly respond and provide the essential
emergency services.
We leveraged our TELUS Health assets, including virtual care and mobile clinics, tosupport affected community members. We also provided extensive community support
activities, including wireless augmentation, charging stations, emergency phones, andfinancial contributions. Additionally, TELUS delivered clothing, food, diapers, and pet
supplies to support displaced community members.
TELUS’ commitment to proactive vegetation management and backup generators
significantly bolstered the resilience of our network infrastructure, resulting in minimalcustomer impacts and limited asset damage during these emergency events. Our recent
investments in rapid deployment of temporary network solutions, coupled with strong
relationships with provincial emergency partners, along with federal, provincial, andIndigenous governments, enabled us to respond promptly and deliver vital emergency
response services precisely where it was most urgently required.

Risk management andbusiness continuity
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87 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Cybersecurity
Our cybersecurity strategy is overseen by the TELUS Chief Security Officer, who presents
to and engages the Audit Committee of the Board of Directors on a quarterly basis. Our
security team keeps up to date with the latest physical and cyber threats and devise
solutions that help keep TELUS, our network, team members and customers secure.
We provide resources to all team members to be able to report a security issue (e.g. loss,
phishing, fraud, social engineering attempts and other security issues), resources todesign secure solutions, and a library of our corporate security policies and practices.
In the event that a team member notices something suspicious, we maintain a clear
escalation process so issues are managed according to our policies. Furthermore, allteam members complete a cybersecurity awareness training module on an annual basis

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Regulatory compliance
We understand the important role
regulation plays for our operating
environment and our customers.
We continue to be an advocate forpositive regulatory changes anddemonstrate compliance withlegislation, regulatory rules andrequirements while delivering vitaland reliable products and services.

We continue to be an advocate
for positive regulatory changes
and demonstrate compliancewith legislation, regulatory rules
and requirements while
delivering vital and reliable
products and services.

We strategically embed regulatorycompliance into our operational
processes and procedures andunderstand that robust risk management solutions not only enable adherence toregulations but also showcase our dedication to enhancing our systems, processes,
products and services for the benefit of our customers. We capitalize on regulatory
requirements to refine products and services and this proactive stance positions
TELUS as an industry leader that our stakeholders can trust, and sets the stage forsustained success.

Canadian Radio-television and Telecommunications Commission (CRTC) decisions andcourt rulings continue to support the federal government’s exclusive jurisdiction overtelecommunications, including the construction, maintenance and operation of network
infrastructure, allowing TELUS to deliver services to Canadians and contribute to thedigital economy.

Wireless and Internet Codes

The CRTC’s Wireless Code came into effect on December 2, 2013, and is a mandatorycode of conduct for all retail mobile wireless voice and data services providers offering
services to consumer and small business customers. The Wireless Code has establishedbaseline requirements for customer rights and responsibilities, as well as standards forservice providers and industry behaviour. As part of our annual compliance reporting
requirement, we submit a Wireless Code compliance report to the CRTC.
The CRTC’s Internet Code came into effect on January 31, 2020, and is a mandatorycode of conduct for large facilities-based internet service providers (ISPs), including
TELUS, that provide retail fixed Internet access service (Internet Services). The Internet
Code established requirements for ISPs so that consumers are empowered to makeinformed decisions about their Internet Services, and to make it easier for consumers totake advantage of competitive offers. We strive to exceed these standards as part of our
88 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Customers First commitment. To meet our compliance obligations with the Internet
Code, we report annually to the CRTC to demonstrate compliance with the requirements
set out under the Internet Code.

Accessibility

We promote the values of diversity and inclusion and are committed to meeting theneeds of people with disabilities. In this effort, we have engaged in numerous
consultations with people with disabilities to better understand their needs and enhanceaccessibility offerings. Both TELUS Mobility and Koodo offer discounted mobile rateplans that include unlimited access to Canada’s video relay service (VRS), which enables
sign language users to have video conversations over the internet. In addition, we havedeveloped a comprehensive database of accessibility features and devices based on
audits of wireless devices conducted by the Inclusive Design Research Centre. We list
the audited mobile devices and their accessibility features on our website. We also
design our websites to meet or exceed the latest accessibility standards and bestpractices, and conduct accessibility reviews before launching any new website.
We train representatives to engage with people of all abilities and keep them up-to-datewith the latest assistive devices and accessibility offerings. To enhance the accessibilityof built environments, we are working with the Rick Hansen Foundation to obtain
Accessibility Certification for numerous retail locations. Further, we offer otherMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts
Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

programs to assist people living with disabilities, including Tech for Good in partnershipwith March of Dimes Canada, and Internet for Good, both of which are helping to enableequal access to technology and create a more accessible world.
The above noted efforts and our active engagement with the federal government in thedevelopment of the Accessible Canada Act that came into force in July 2019 havepositioned TELUS as a leader in the area of accessibility. Our TELUS Accessibility Plan
2023-2026 and a full description of our various accessible products and services can befound on our website.

Net neutrality

Net neutrality is the concept that all traffic on the internet be given equal treatment
by ISPs with little to no manipulation, discrimination or preference given. The CRTC
has an established net neutrality framework with respect to internet traffic and weremain in full compliance. The legislative framework for net neutrality is included in the
Telecommunications Act as well as mandated in CRTC decisions governing internet
traffic management practices and differential pricing practices, and these combine toform the current policy framework for net neutrality in Canada.

Preventing spam and nuisance calls

Canada’s Anti-Spam Legislation (CASL) is intended to protect Canadians from spam
conducted by way of electronic messaging (e.g. marketing emails, text messages)
and other electronic threats, while allowing companies to compete in an increasingly
digital world. While CASL includes many detailed requirements applicable to electronic
messaging and software installation, its general requirements concern disclosure,consent and form requirements that apply to commercial electronic messages sent to
consumers by, or on behalf of, TELUS.
The purpose of the Unsolicited Telecommunications Rules (UTRs) is to regulate andplace restrictions on telemarketing by live voice calling, fax messaging, as well as
restrictions on the use of automatic dialing-announcing devices, to the extent that the
CRTC considers it necessary to prevent undue inconvenience or nuisance to consumers.
The restrictions include, but are not limited to, the time of day when telemarketing calls
can be made, identification and contact information requirements for the telemarketer,
and the manner in which requests to be placed on the caller’s internal do-not-call list
must be processed.
We maintain a CASL compliance program, as well as a UTR compliance program, sothat TELUS’ business activities, as well as activities undertaken on behalf of TELUS,
comply with CASL and the UTRs, while providing value to our customers and competing
effectively in the Canadian and global economies.

89 • TELUS 2023 SUSTAINABILITY & ESG REPORT

We continue to offer our team members up to date training and education with respect
to TELUS’ CASL and UTR obligations to foster compliance. Additionally, we havedeveloped a Call Control service, an advanced call filtering system that is very effectiveat blocking auto-dialed nuisance calls. Call Control is available to wireline subscribers,
TELUS Mobility and Koodo users. TELUS also supports the STIR/SHAKEN protocols forvalidation of calling numbers.

Emergency public alerting

TELUS is a proud supporter of the Canadian public alerting system which provides
wireless and broadcasting customers with immediate notice of an emergency that is
occurring, or about to occur, in their local area. Further details of Canada’s emergency
public alerting system and a demonstration of how the alert appears and sounds on awireless device are available at the Alertready.ca.

Radio frequency emissions

Health Canada is responsible for establishing safe limits for signal levels of radio devices,while Innovation, Science and Economic Development (ISED) Canada established theregulatory framework for wireless devices and antenna installations. The wirelessdevices we sell, as well as our cellular antennas and other associated devices, comply
with all applicable Canadian standards. For further information on radio frequency
emissions, see page 119 of our 2023 Annual Report.
Exclusive jurisdiction over the placement of cellular antennas is set out under ISED
requirements in circular CPC-2-0-03 for telecommunication carriers. If a new antenna
location is required, we follow the default public consultation process when reviewing
locations unless the land use authority has their own recommended protocol.

Broadcasting

Our regional licences to operate broadcasting distribution undertakings in B.C., Alberta,
and Quebec, and our national licence to operate a national pay-per-view service wereadministratively renewed in 2023, extending the licence terms to August 31, 2026. The
CRTC also issued TELUS a licence renewal for our national video-on-demand service in
2023, and our licence term will expire in 2028.
Bill C-11, An Act to amend the Broadcasting Act and to make related and consequential
amendments to other Acts, which brings streaming services that operate over theinternet expressly within the scope of the Broadcasting Act, was passed by Parliamentand received Royal Assent on April 27, 2023. In May 2023, the CRTC issued three
notices of consultation for Phase 1 of the regulatory plan, including notices ofconsultation concerning the contribution framework that will apply to traditional andonline broadcasting undertakings, the registration of online undertakings, and a review
of exemption orders and basic conditions of service that will apply to online

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Sustainability (ESG) governance
Passionate about creating an
inclusive and caring culture
EthicsPublic policy and advocacy
Economic impacts

undertakings. TELUS participated in all three consultations. On September 29, 2023,
the CRTC released policies relating to which online undertakings are required to registerwith the CRTC, and the conditions of service that will apply to those undertakings.
TELUS also participated in the CRTC’s hearing, which began in November 2023, toconsider the initial contribution regime that will apply to online undertakings.

Copyright Act“Notice and Notice” provisions in the Copyright Act require ISPs to forward notices
received from copyright-holders about alleged acts of copyright infringement bycustomers. TELUS has complied with the Notice and Notice requirements since theycame into force, and prior to that, voluntarily forwarded notices of alleged infringement
received from copyright complainants. TELUS continues to advocate for changes tosupport automation of notice processing within the Copyright Act, and to reduce risk for
ISPs under the regime. The intent of these advocacy efforts, which remain ongoing, is to:ȯ deter misuse of the regime by rights owners, by allowing ISPs to charge a fee for
notice forwardingȯ facilitate automation by having a statutory form of notice that rights holders are
required to use when sending notices
ȯ reduce non-compliance risks by requiring that statutory damages awards beproportional to actual harm to rights holders, supported by evidence of bad faith,and subject to a due diligence defence for ISPs.

Political contributions

As a general rule, TELUS will not provide any political contributions to any politicalparty, campaign or candidate at either the federal, provincial, or municipal level. If an
exception to this rule is authorized in accordance with our Political Contributions Policy,
any contribution would be made in accordance with all applicable laws, as well as ourCode of Ethics and Conduct, our Anti-Bribery and Corruption Policy and our PoliticalContributions Policy. We made no political contributions in 2023.

Responsible supply chain
Human rights
Serving our loyal customer baseRisk management andbusiness continuity
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

90 • TELUS 2023 SUSTAINABILITY & ESG REPORTTELUS Health

TELUS Health plays an active role insupporting a regulatory framework
TELUS Health plays anthat will help transform and digitize
health care. Digital healthactive role in supporting atechnologies, including virtual care,regulatory framework that will
have great potential to address
help transform and digitize
many of the challenges faced by the
Canadian health care system. We
health care.
also recognize and respect the
principles of the Canada Health Act and that Canadian citizens should have equal
access to medically necessary services.
Within Canada and globally where applicable, TELUS Health also advocates for positive
regulatory changes that would result in national digital interoperability standards thatwould facilitate collaboration between and among health professionals in a patient’s
health care team. This allows health care professionals to collaborate and exchange
information across multiple health care systems (e.g. hospitals, clinics, pharmacies,
senior homes and laboratories) and provides patients access to their health records
and those of their dependents.

TELUS Agriculture & Consumer Goods

With TELUS Agriculture & Consumer Goods’ international footprint, our operations
must comply with the laws, regulations and decisions in effect in all of the jurisdictions
in which we operate (over 50 countries to date). These laws and regulations relate toa number of aspects of TELUS Agriculture & Consumer Goods business, including
data privacy and protection, privacy practices, data residency, employment and labor
relations, trade protections and restrictions, import and export control, tariffs, taxation,
sanctions, data and transaction processing security, records management andcorporate governance.

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Independent Practitioner’s Limited Assurance Report
To the Board of Directors of
TELUS Corporation
We have undertaken a limited assurance engagement of the selected sustainability
information of TELUS Corporation (“TELUS” or the “Company”) for the year ended
December 31, 2023 (the “Selected Sustainability Information”), as disclosed inAppendix A on page 92.
Management’s Responsibility
Management is responsible for the preparation of the Selected Sustainability Information
with reference to the Global Reporting Initiative (“GRI”) Standards and TELUS definitions(collectively, the “applicable criteria”). Management is also responsible for selecting theapplicable criteria used and for such internal control as management determines
necessary to enable the preparation of the Selected Sustainability Information that is freefrom material misstatement, whether due to fraud or error.
Our Responsibility
Our responsibility is to express a limited assurance conclusion on the SelectedSustainability Information based on the procedures we have performed and the evidence
we have obtained. We conducted our limited assurance engagement in accordancewith International Standard on Assurance Engagements (ISAE) 3000, Attestation
Engagements Other than Audits or Reviews of Historical Financial Information. This
standard requires that we plan and perform this engagement to obtain limited assurance
about whether the selected sustainability information is free from material misstatement.
A limited assurance engagement involves performing procedures (primarily consistingof making inquiries of management and others within the entity, as appropriate, andapplying analytical and other procedures) and evaluating the evidence obtained. The
procedures also include assessing the suitability in the circumstances of TELUS's use of
the applicable criteria as the basis for the preparation of the Selected Sustainability
Information. The procedures are selected based on our professional judgment which
includes identifying areas where the risks of material misstatement of the SelectedSustainability Information are likely to arise, whether due to fraud or error.
Our engagement included the following procedures, among others:
ȯ Making inquiries of relevant TELUS management and staff responsible for the
preparation and reporting of the Selected Sustainability Information;
ȯ Obtaining an understanding of the underlying data that is used as an input into thecalculation of the Selected Sustainability Information;
ȯ Obtaining an understanding of the process used to prepare and report the SelectedSustainability Information; andȯ Agreeing and testing the underlying data related to the Selected Sustainability
Information on a sample basis.
91 • TELUS 2023 SUSTAINABILITY & ESG REPORTThe procedures performed in a limited assurance engagement vary in nature and timing
from, and are less in extent than for, a reasonable assurance engagement conducted inaccordance with the International Standards on Assurance Engagements. Consequently,
the level of assurance obtained in a limited assurance engagement is substantially lower
than the assurance that would have been obtained had we performed a reasonableassurance engagement. Accordingly, we do not express a reasonable assurance opinion
about whether the Selected Sustainability Information has been prepared, in all material
respects, in accordance with the applicable criteria.
Our Independence and Quality Management
We have complied with the independence and other ethical requirements of the relevant
rules of professional conduct/code of ethics applicable to the practice of public
accounting and related to assurance engagements, issued by various professional
accounting bodies, which are founded on fundamental principles of integrity, objectivity,
professional competence and due care, confidentiality and professional behaviour.
The firm applies Canadian Standard on Quality Management 1, Quality Management for
Firms that Perform Audits or Reviews of Financial Statements, or Other Assurance orRelated Services Engagements, which requires the firm to design, implement andoperate a system of quality management, including policies or procedures regarding
compliance with ethical requirements, professional standards and applicable legal andregulatory requirements.
Significant Inherent Limitations
The Selected Sustainability Information is subject to inherent limitations of accuracy
given the nature and the methods used for determining such data. The selection ofdifferent acceptable measurement techniques can result in materially different
measurements. The precision of different measurement techniques may also vary.
Conclusion
Based on the procedures we have performed and the evidence we have obtained, nothing
has come to our attention that causes us to believe that the Selected Sustainability
Information for the year ended December 31, 2023 is not prepared, in all material
respects, in accordance with the applicable criteria.
Specific Purpose of Applicable Criteria
The Selected Sustainability Information has been prepared in accordance with theapplicable criteria to assist TELUS in reporting with reference to GRI. As a result, theSelected Sustainability Information may not be suitable for another purpose.

Chartered Professional Accountants
Vancouver, British Columbia, Canada
April 5, 2024

Message from our executive teamAppendix A – Selected sustainability information

About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach

Other than as described in the below table, which sets out the scope of our limited assurance engagement, we did not perform assurance procedures on the remaining information
included within the TELUS 2023 Sustainability Report (SR) or ESG Data Sheet (DS), and accordingly, we do not express a conclusion on such information.
Criteria /GRI Standard

Performance indicator

Reference to metric’s
organizational boundary

2-7 (a)Total workforce – By region

DS Pg.22

BC: 6,786
AB: 4,815
SK: 107
MB: 184
ON: 9,857
QC: 6,324
NL: 119
NB: 161
NS: 279
PE: 79AU: 286
BS: 1
IE: 11
NL: 49
NZ: 16
SG: 6
UK: 218
US: 1,131
Total: 30,429

2-7 (b)

Total workforce – By employment typeDS Pg. 21

Permanent: 29,960
Domestic: 469

2-30 (a)Percent of workforce unionized

SR Pg.62,
DS Pg.20

17%

201-1 (a.ii)

Community investment

SR Pg.36,
DS Pg.9$95 million

205-2 (e)Percent of employees completing ethics training

SR Pg.66

100%

Management
developed
criteria

Inquiries and complaints relating to the company’s ethics policy

SR Pg.66,
DS Pg.1

548

Number of concerns determined to be breaches of ethics policy

SR Pg.67,
DS Pg.1

161

302-1 (e)Total energy use – Direct sources

DS Pg.3

220,560 kwh (000s)

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

2023 value

92 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team

Criteria /GRI Standard

Performance indicator

Reference to metric’s
organizational boundary

2023 value

About this report

302-1 (e)Total energy use – Indirect sources (gross)

DS Pg.3

890,486 kwh (000s)

Engagement, material ESG topics,
and priority setting

303-3 (a)Total water withdrawal

DS Pg.8667 million litres (L)305-1 (a)1

Total direct greenhouse gas emissions

SR Pg.21,
DS Pg.5

48,366 tonnes CO2e

305-2 (a) (b)Total indirect greenhouse gas emissions (net)

SR Pg.21,
DS Pg.5

Gross: 210,909 tonnes CO2e
Net: 159,134 tonnes CO2e

Air travel greenhouse gas emissions

DS Pg.5

6,466 tonnes CO2e

Number of reportable spills and releases

DS Pg.8

35

Number of non-reportable spills and releases

DS Pg.8

181

Total volume of spills and releases

DS Pg.8

Liquids: 41,525 (L)Gases: 1,309 (kg)401-1 (b)Employee turnover rate

SR Pg.49,
DS Pg.16

23.5%

403-9 (a.iii)

The number and rate of recordable work-related injuries

DS Pg.20

Number: 79
Rate: 0.36

404-1 (a)Average annual learning hours

DS Pg.18

8.3 per employee

Workforce demographics – Gender and minorities as a percent of TELUS workforce

SR Pg.64,
DS Pg.24

Female: 37.2%
Visible minorities: 35.1%
Persons with disabilities: 8.6%
Indigenous Peoples: 3.6%

Workforce demographics – Age group

DS Pg.23

Under 30: 16.2%
30 – 50: 61.3%
Over 50: 22.5%

Number of human rights cases opened and closed

SR Pg.79,
DS Pg.20

Carryover from previous year: 21
New: 8Closed: 9
In progress at end of year: 20

2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach305-3 (a)1

ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first306-3, 20162

Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index

405-1 (b)Sustainability AccountingStandards Board index
406-1 (a)(b.iv)

1 Direct emissions from one corporate jet and two float planes of 2,142 tCO2e are excluded from the total direct (scope 1) greenhouse gas emissions and included in air travel emissions (within Scope 3 category 6 businesstravel).
2 The criteria for the classification of a spill or release as a reportable event is based on the relevant Canadian provincial reporting thresholds.

93 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive teamGlobal Reporting Initiative

About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights

This report has been prepared using the Global Reporting Initiative Standards Core Option and we have engaged Deloitte LLP as our independent assurance provider over thisinformation. The index below lists where you can find information related to each GRI criterion – either in the 2023 Sustainability Report (SR), the 2023 ESG and GHG Data Sheet(ESG), the TELUS 2023 Annual Report (AR), the 2023 Annual Information Form (AIF), or the 2023 Information Circular (IC).
Standard indicator or disclosure

Report location and comments

GRI 2-1 Organizational details

AIF page 8, ESG page 22

GRI 2-2 Entities included in the organization’s sustainability reporting

AR page 30-31

GRI 2-3 Reporting period, frequency and contact point

SR page 4

Passionate about our social purpose

GRI 2-4 Restatements of information

SR page 4

Passionate about putting ourcustomers first

GRI 2-5 External assurance

SR page 4, SR page 91

GRI 2-6 Activities, value chain, and other business relationships

AR page 18-23, AR page 20-23, AR page 32, SR page 75-78, AR page 42-43

GRI 2-7 Employees

AR page 32, ESG page 20-24
For International operations, no significant portion of activities are performed by non-employees,
nor are there significant variations in employee data shared within this table. Data is compiled using
Human Resource tracking systems.

GRI 2-9 Governance structure and composition

AR page 24-26, SR page 60

GRI 2-22 Statement on sustainable development strategy

SR page 1-3

GRI 2-23 Policy commitments

AIF page 15-28, SR page 13-15, SR page 60-61 and SR page 66

GRI 2-27 Compliance with laws and regulations

SR page 30

GRI 2-28 Membership associations

SR page 6

GRI 2-29 Approach to stakeholder engagement

SR page 7-10

GRI 2-30 Collective bargaining agreements

SR page 62

GRI 3-1 Process to determine material topics

SR page 4, SR page 10

GRI 3-2 List of material topics

SR page 10, SR page 4

Our environmental, social andgovernance approach
ESG goals and progress

Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

AIF page 15-28
N/A Approaches for GRI Standards Specific Topics as indicated below in this table are disclosed
in each relevant section in the report and explains why they are significant.
GRI 3-3 Management of material topics

N/A Each relevant section in the report discloses applicable strategies, policies, procedures and
KPIs.
N/A At the end of each section we discuss plans for 2023 as part of a continuous evaluation
process.

94 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report

Standard indicator or disclosure

Report location and comments

Economic
GRI 201-1 Direct economic value generated and distributed

SR page 11, SR page 71-74

Engagement, material ESG topics,
and priority setting

GRI 201-2 Financial implications and other risks and opportunities due to climate change

SR page 20-22, AIF page 15-28

2023 Sustainability and
ESG highlights

GRI 201-3 Defined benefit plan obligations and other retirement plans

SR page 50

GRI 203-1 Infrastructure investment and services supported

SR page 73

GRI 203-2 Significant indirect economic impacts

SR page 72-73

GRI 204-1 Proportion of spending on local suppliers

ESG page 25

GRI 205-1 Operations assessed for risks related to corruption

SR page 66

GRI 205-2 Communication and training about anti-corruption policies and procedures

SR page 66

GRI 205-3 Confirmed incidents of corruption and actions taken

SR page 66

GRI 206-1 Legal actions for anti-competitive behaviour, antitrust and monopoly practices

AR page 101-102

Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Environment
GRI 301-1 Materials used by weight or volume

SR page 26-27
TELUS is not a manufacturer therefore, this is not applicable. However, we do report on our office
paper purchases, including weight, volume and renewable materials used. We do not disclose dataon the content of the packaging used in the products we sell.

GRI 302-1 Energy consumption within the organization

SR page 21
Aggregate totals are reported.

GRI 302-2 Energy consumption outside the organization

SR page 21
Aggregate totals are reported.

GRI 302-3 Energy intensity

SR page 20

GRI 302-4 Reduction in energy consumption

SR page 21

GRI 303-1 Interactions with water as a shared resource

ESG page 8

GRI 303-2 Management of water discharge-related impacts

SR page 28
TELUS is subject to municipal water stewardship and are aligned with environmental regulations.
Therefore, we do not monitor the quality of effluent discharge directly as the information is notavailable and extends beyond our regulatory requirements.

GRI 303-3 Water withdrawal

SR page 28
TELUS is subject to municipal water stewardship and are aligned with environmental regulations.
Therefore, we do not measure a breakdown by type of water withdrawal directly as the information
is not available and extends beyond our regulatory requirements.

GRI 305-1 Direct (Scope 1) GHG emissions

ESG page 4-6

GRI 305-2 Indirect (Scope 2) GHG emissions

ESG page 4-6

GRI 305-3 Other Indirect (Scope 3) GHG emissions

ESG page 4-6

GRI 305-4 GHG emissions intensity

ESG page 4-6

95 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Standard indicator or disclosure

Report location and comments

GRI 305-5 Reduction in GHG emissions

ESG page 4-6

GRI 306-2 Waste by type and disposal method

ESG page 6-7

Engagement, material ESG topics,
and priority setting

GRI 306-3 Significant spills

ESG page 82023 Sustainability and
ESG highlights

GRI 307-1 Non-compliance with environmental laws and regulations

SR page 30

GRI 308-1 New suppliers screened using environmental criteria

SR page 75-76

GRI 308-2 Negative environmental impacts in supply chain and actions taken

SR page 75-77
Number of suppliers assessed is disclosed but percentage unavailable due to data access issues
for suppliers otherwise engaged.

Message from our executive team
About this report

Our environmental, social andgovernance approach
ESG goals and progressSociety
GRI 401-1 New employee hires and employee turnover

ESG page 15-17
Turnover by age group and gender uses a methodology described in the report and is only
reported for domestic employees.

GRI 401-2 Benefits provided

SR page 47-50

GRI 402-1 Minimum notice periods regarding operational changes

SR page 50
The minimum week’s notice provided is three weeks to a maximum of 12 months (for 95% of ourunionized team members). However, some ADT collective agreements are still in negotiations/mediation.

GRI 403-9 Work-related injuries

Limited assurance

ESG page 20, SR page 45-47
TELUS reports LTA instead of the number and rate of high-consequence work-related injuries,
and absenteeism instead of the total number of hours worked as these metrics provide the basis
for our internal programs and more accurately reflect our performance.

GRI 404-1 Average hours of training per year per employee

ESG page 18

Global Reporting Initiative index

GRI 404-2 Programs for upgrading employee skills and transition assistance programs

SR page 49

Sustainability AccountingStandards Board index

GRI 404-3 Percentage of employees receiving regular performance and career development
reviews

SR page 49

GRI 405-1 Diversity of governance bodies and employees

ESG page 21, ESG page 23-24, SR page 15, SR 63, SR Page 68
Employee data is broken out by age, gender and location.

GRI 406-1 Incidents of discrimination and corrective actions taken

SR page 79-81

GRI 408-1 Operations and suppliers at significant risk for incidents of child labour

SR page 79-81
See our UNGC Communication on Progress.

GRI 409-1 Operations and suppliers at significant risk for incidents of forced and compulsory
labour

SR page 79-81
See our UNGC Communication on Progress.

GRI 410-1 Security personnel trained in human rights policies and procedures

SR page 79-81

GRI 411-1 Incidents of violations involving rights of Indigenous Peoples

SR page 79-81
TELUS does not have human rights violations against Indigenous Peoples.

GRI 412-1 Operations that have been subject to human rights reviews or impact assessments

SR page 79-81

Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance96 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report

Standard indicator or disclosure

Report location and comments

GRI 412-2 Employee training on human rights policies or procedures

SR page 79-81
All team members receive annual ethics training which includes a review of our Respectful
Workplace Policy and Human Rights. The specific number of hours required to complete thistraining is not tracked.

GRI 414-1 New suppliers that were screened using social criteria"SR page 75-78
All new suppliers engaged through major procurement contractual templates have TELUS’
Supplier Code of Conduct included. Percentage unavailable due to data access issues for
suppliers otherwise engaged."

GRI 415-1 Political contributions

SR page 90

GRI 418-1 Substantiated complaints concerning breaches of customer privacy and losses ofcustomer data

SR page 83-85

Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

97 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team

TELUS 2023 SASB Disclosure

About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment

This index discloses against recommendations of the Sustainability Accounting Standards Board (SASB) – Telecommunication Services industry classification, where applicable to TELUS and
Table 1: Sustainability disclosure topics and accounting metrics
Standard

Activity MetricMeasurement/Omission

2023

SASB CodeEnvironmental
Footprint of
Operations

Total energy consumed

Gigajoules (GJ),
Percentage (%)

2023 ESG Data
Sheet, page 3

TC-TL - 130a.1

Environmental
Footprint of
Operations

Percentage grid electricity

Gigajoules (GJ),
Percentage (%)

2023 ESG Data
Sheet, page 3

TC-TL - 130a.1

Environmental
Footprint of
Operations

Percentage renewable energy

Gigajoules (GJ),
Percentage (%)

2023 ESG Data
Sheet, page 3

TC-TL - 130a.1

Data Privacy

Description of policies and practices relating to behavioral
advertising and customer privacy

Discussion

pages 83-86

TC-TL - 220a.1

Data Privacy

Number of customers whose information is used for secondary
purposes

TELUS uses customer personal information only for purposes forwhich we have the customer’s express or implied consent or asotherwise authorized or required by law.

N/A

TC-TL - 220a.2

Data Privacy

Total amount of monetary losses as a result of legal proceedings
associated with customer privacy

This response reflects monetary losses as a result of legal
proceedings associated with TELUS customer privacy but does
not include any legal fees or costs incurred to defend claims.

$0

TC-TL - 220a.3

Data Privacy(1) Number of law enforcement requests for customer
information, (2) number of customers whose information was
requested, (3) percentage resulting in disclosure

Number, Percentage (%)

page 86

TC-TL - 220a.4

Data Privacy(1) Number of data breaches, (2) percentage involving personallyidentifiable information (PII), (3) number of customers affected

Disclosure of the number of data breaches could be misleading,N/A
as some actions may not involve a company’s direct fault (outsideof a liability context), such as third party breaches. Please refer
to TELUS’ Privacy Management Program Framework for moredetails on how TELUS safeguards customer data.

TC-TL - 230a.1

Data Security

Description of approach to identifying and addressing data
security risks, including use of third-party cybersecurity
standards

Discussion

pages 83-86

TC-TL - 230a.2

Product End-of life
Management(1) Materials recovered through take back programs, percentageof recovered materials (2) reused, (3) recycled, and (4) landfilled

Metric tons (t),Percentage (%)

pages 25-26

TC-TL - 440a.1

Competitive
Behavior
and Open Internet

Total amount of monetary losses as a result of legal proceedings
associated with anticompetitive behavior regulations

Discussion

2023 Annual
Information Form,
section 10

TTC-TL - 520a.1

SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

98 • TELUS 2023 SUSTAINABILITY & ESG REPORTMessage from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose

Standard

Activity MetricMeasurement/Omission

2023

SASB CodeCompetitive
Behavior
and Open Internet

Average actual sustained download speed of (1) owned andcommercially-associated content and (2) non-associatedcontent

Megabits per second (Mbps)

2023 Annual
Report, page 53

TC-TL - 520a.2

Competitive
Behavior and OpenInternet

Description of risks and opportunities associated with net
neutrality, paid peering, zero rating, and related practices

Discussion

pages 83-86

TC-TL - 520a.3

Managing
Systemic Risks

1) System average interruption frequency

Total number of customer interruptions divided by total numberof customers

page 73

TC-TL - 550a.1

Managing
Systemic Risks(2) customer average interruption duration

Sum for all interruptions of the total downtime of eachinterruption multiplied by the number of customer accounts
affected by each interruption

page 73

TC-TL - 550a.1

Technology
Disruptions

Discussion of systems to provide unimpeded service duringservice interruptions

Discussion

page 73

TC-TL - 550a.2

Passionate about putting ourcustomers first
Environment

Table 2. Activity Metrics

SocialStandard

Measurement

2023

SASB CodeGovernance

Number of mobile subscribers

Number2023 Annual Report, page 70

TC-TL-000.A

Limited assurance

Number of wireline subscribers

Number2023 Annual Report, page 70

TC-TL-000.B

Number of broadband subscribers

Number2023 Annual Report, page 70

TC-TL-000.C

Network traffic

This information is considered to be competitively sensitive and is therefore not disclosed

Global Reporting Initiative index
Sustainability AccountingStandards Board index

99 • TELUS 2023 SUSTAINABILITY & ESG REPORTTC-TL-000.D

Message from our executive team
About this report
Engagement, material ESG topics,
and priority setting
2023 Sustainability and
ESG highlights
Our environmental, social andgovernance approach
ESG goals and progress
Passionate about our social purpose
Passionate about putting ourcustomers first
Environment
SocialGovernance
Limited assurance
Global Reporting Initiative index
Sustainability AccountingStandards Board index

Caution regarding forward-looking statements
This sustainability and ESG report contains forward-looking statements. Forward-looking
statements include any statements that do not refer to historical facts and are typically
identified by the words “goal”, “mission”, “objective”, “plan”, “intend”, “strategy” andother similar expressions. They include, but are not limited to, statements in the report
relating to our ESG goals and the United Nations Sustainable Development Goals,
and statements relating to our climate goals, business plans and objectives such as
statements about business continuity plans, investment in and expansion of ourcommunications infrastructure and operations and the extension of our network,
energy reduction initiatives, environmental remediation targets, and plans to implement
best practices as we integrate acquired businesses.
By their nature, forward-looking statements are subject to inherent risks anduncertainties, including risks associated with capital and debt markets, our ability toidentify and implement solutions to reduce energy consumption and adopt cleaner
sources of energy, our ability to identify and make suitable investments in renewableenergy including in the form of virtual power purchase agreements, our ability tocontinue to realize significant absolute reductions in energy use and the resulting GHG
emissions in our operations (including as a result of programs and initiatives focused on
our buildings and network), and other risks associated with achieving our goals to reduce
our GHG emission targets by 2030. Forward-looking statements are made based onassumptions, including assumptions about future economic conditions and courses ofaction. These assumptions may ultimately prove to have been inaccurate and, as aresult, our actual results or events may differ materially from our expectations expressedin or implied by the forward-looking statements. There can be no assurance that TELUS
will achieve its goals or objectives.

100 • TELUS 2023 SUSTAINABILITY & ESG REPORT

Readers are cautioned not to place undue reliance on forward-looking statements as anumber of factors could also cause actual future performance and events to differ
materially from those expressed in the forward-looking statements. These factors
include, but are not limited to:• Regulatory developments and government decisions• The competitive environment• The impact of changes in technology• Security and data protection risks• Capital expenditure levels and potential outlays for spectrum licenses• Economic performance in Canada• Our earnings and free cash flow
• Risks related to our team• Business continuity events.
Accordingly, this document is subject to the disclaimer and qualified by the assumptions,
qualifications and risk factors described in detail in the annual Management’s discussion
and analysis included in our 2023 Annual Report and in other TELUS public disclosure
documents and in filings with securities regulatory authorities in Canada (on SEDAR at
sedar.com) and in the United States (on EDGAR at sec.gov).
Except as required by law, TELUS disclaims any intention or obligation to update orrevise forward-looking statements. Forward-looking statements in this report arepresented for the purpose of assisting our stakeholders in understanding certain of
our sustainability goals and objectives in the context of our anticipated operating
environment. Such information may not be appropriate for other purposes.