RETURNS PROCEDURE

Ensure packaged
item(s) are inoriginal packaging
and well-sealed.
(All items thatwere sent with theproduct must be
returned also i.e.
tags, manuals/instructions etc.)

Fill out the Return
Form overleaf withas much detailas possible andinclude the form
with the item.

Log onto:
https://return.auspost.
com.au/SPECIALIZED_AUSTRALIA and complete
the online form as required.
All returns must be shippedusing shipping labels
generated from the Australia
Post portal.

Drop your parcel toyour local Australia
Post office or placein an Australia Postpost box.

Once your return(s)are received, wewill complete thereturn as promptly
as possible, subject
to the return being
made in accordancewith this policy.

RETURN POLICY•At Specialized we are about the rider. Accordingly, we understand that your gear needs to be perfect for your chosen
discipline. If you are not 100% satisfied with your purchase from the Specialized Australia webstore you may return thegoods to us in the manner specified in this policy within 30 days of delivery to you, for a full refund. If a returned item isolder than 30 days, Specialized Australia cannot accept the returned items under this policy and the product will be sent
back to the rider without a refund.

•Any product that is damaged, washed or worn in any way, or is missing the original box, packaging material, contents,accessories, and/or manuals (i.e. any product not in “sellable” condition) cannot be accepted as a return.

•Specialized Australia will not refund the shipping costs you paid for the initial purchase of the product. Specialized
Australia will only refund the cost of the returned product, if it is deemed acceptable for return.

•Products purchased on the Specialized Australia webstore can only be returned direct to Specialized Head Office as perinstructions outlined above. Webstore products cannot be returned to a retailer that stocks Specialized products.

•Proof of purchase is required for all returns.

•

The returns policy on this page are applicable to online sales only.

•Specific warranty terms may apply to technical products.

R E L AT E D Q U E S T I O N S
CAN I RETURN A PRODUCT TO A STORE THAT STOCKS SPECIALIZED PRODUCTS?

Unfortunately, no you cannot return products purchased from our webstore to a store that stocks Specialized products. All
goods purchased from the Specialized Australia webstore can only be returned directly to Specialized Australia as per theoutlined returns procedure. Physical retail stores, being independent, cannot accept or process webstore returns.

CAN I EXCHANGE A PRODUCT?

We are unable to exchange products. If you wish to exchange a product, you will need to return your purchase for a refund andthen place a new order.

WILL YOU REFUND MY SHIPPING COSTS IF I RETURN MY ORDER?

Specialized Australia will refund the complete cost of the return, we will not refund the shipping costs.

WHEN WILL I GET MY REFUND?

Your refund will be processed as soon as the product you have returned is inspected by our Rider Care team and it isconfirmed that it fits within our Returns Policy. This quality check can take up to 1 week from receipt, however we endeavour
it to be less. Once the return has been approved, it takes 1-2 days for the refund to be made by Specialized Australia to yourpayment services provider (for example your credit card supplier).
Please note that the time taken for a payment services provider to provide you with your refund can vary depending upon
the provider.

C O N TA C T U S
PHONE NUMBER

1300 743 370

EMAIL

ridercare-au@specialized.com

HOURS

Monday to Friday, 9:00am to 5:00pm

RETURN FORM
To be completed and placed in the package to be returned to Specialized Australia.
Please follow the return procedure overleaf.

NAME:
EMAIL:
PHONE NUMBER:
ORDER NO:CODE

DESCRIPTION

SIZE

QTY

REASON CODEREASON CODE
1.

Doesn’t suit me

5.

Did not match description/image

9.

Change of mind

2.

Too small

6.

Received multiple similar items

10. Other3.

Too big

7.

Incorrect item sent

4.

Arrived too late

8.

Item was damaged

If the product is defective, please describe the perceived fault or defect in as much detail as possible:

P L E A S E N OT E•

Products purchased from Specialized website must be returned to Specialized Head Office via Australia Post.
Webstore products cannot be returned to a retailer that stocks Specialized.

•Please return your unwanted items within 30 days of purchase for a refund.

•All items must be in a re-sellable condition.

•All refunds will be made as per the original method of payment.

S T I L L H AV E Q U E S T I O N S ?
PHONE NUMBER

1300 743 370

EMAIL

ridercare-au@specialized.com

HOURS

Monday to Friday, 9:00am to 5:00pm