HONDA TRADING CANADA INC. POLICYACCESS TO ONTARIANS WITH DISABILITIES ACT (AODA)
Effective January 1, 2012.

Statement of Purpose
Honda Trading Canada is committed to excellence in serving all customers including
people with disabilities.

Scope
All associates hired by Honda Trading Canada Inc. who work in the province of Ontario.
For the purposes of this policy, ‘customer’ refers to any external or third party that visits
the Honda Trading Canada or seeks to access our goods and services either in personor through other means.

Honda Trading Canada’s Accessible Customer Service Plan
1.

Assistive devices

Honda Trading Canada will ensure that our Associates are trained and familiar withvarious assistive devices that may be used by customers with disabilities whileaccessing our goods or services.
2.

Communication

We will communicate with people with disabilities in ways that take into account theirdisability.
3.

Service animals

We welcome people with disabilities and their service animals. Service animals areallowed on the parts of our premises that are open to the public.
4.

Support persons

A person with a disability who is accompanied by a support person will be allowed tohave that person accompany them on our premises.
5.

Notice of temporary disruption

In the event of a planned or unexpected disruption to services or facilities for persons
with disabilities (i.e. washroom), Honda Trading Canada will notify customers promptly.
This clearly posted notice will include information about the reason for the disruption, its
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anticipated length of time, and a description of alternative facilities or services, ifavailable.
The notice will be placed at the entrance to the area in where the disruption applies.
6.

Training for staff

Honda Trading Canada will provide training to associates, volunteers and others whodeal with the public or other third parties on our behalf. Individuals who will be trained
include and are not limited to those holding the following positions:•On-site suppliers•

Honda Trading Canada Associates having direct contact with external customers

Training will be provided to all effected on a one time bases prior to Jan.1, 2012. Afterinitial roll out, training will be completed on an ongoing basis as part of Honda Trading
Canada’s (and on site suppliers) orientation package.
Contents of the Training•

An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and therequirements of the customer service standard•

Honda Trading Canada’s accessible customer service policy•

How to interact and communicate with people with various types of disabilities•

How to interact with people with disabilities who use an assistive device or require
the assistance of a service animal or a support person•

How to use the equipment or devices available on-site that may help with providing
goods or services to people with disabilities (i.e. elevator, etc)•

What to do if a person with a disability is having difficulty in accessing Honda
Trading Canada’s services
Associates and on-site third party suppliers will also be trained when changes are madeto Honda Trading Canada’s accessible customer service policy.
7.

Feedback process

Customers who wish to provide feedback on the way Honda Trading Canada provides
goods and services to people with disabilities can:1.

Contact our Compliance Officer at (705) 435-0172

2.

Email Honda Canada at HTC_HR@htc.honda.com

3. Send a letter to the Compliance Officer at Honda Trading Canada Inc., 4700
Industrial Parkway, P.O. Box 6000, Alliston, Ontario, L9R 1W7

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Customers can expect to hear back within 2 working days. Complaints will beaddressed according to our organization’s regular complaint management procedures.
8.

Modifications to this or other policies

Any policy of Honda Trading Canada that does not respect and promote the dignity andindependence of people with disabilities will be modified or removed.

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