QuickStart
Professional Services

ThoughtSpot QuickStart Professional Services
ThoughtSpot QuickStart Professional Services are predefined, modular implementation packages
based on ThoughtSpot best practices used to deploy an initial discrete use case.

Overview
ThoughtSpot QuickStart is offered at two levels, Standard and Advanced, each comprised of consulting
and configuration services to support an initial use case. In addition, ThoughtSpot provides two days ofsystem administrator and end-user training.

Pricing
The QuickStart Professional Services will be performed on a fixed price and fixed scope basis
stated on the Order Form plus expenses.

Work Hours
QuickStart work performed is predicated on a forty-hour (40-hour) work week (at eight (8) hoursper day), 9:00 am – 5:00 pm local time, Monday through Friday, excluding Customer holidays
and travel hours.

ExpensesCustomer will reimburse ThoughtSpot for all authorized, reasonable and verifiable travel, meal,and lodging expenses for all ThoughtSpot personnel who travel in support of the Professional
Services. Such expenses will be billable at cost and borne solely by Customer. Customer
will pay all amounts in accordance with the Agreement or the applicable Order Form. For
reference, expenses are estimated at 20% of the Professional Services fees. Expenses will be
invoiced: (a) within ten (10) business days of the first day of each month for the expenses paidby ThoughtSpot during the preceding month; or (b) immediately for fees agreed upon up front
as a fixed fee.

QuickStart Standard

QuickStart Advanced

Use Case Configuration

Use Case Configuration

Software configuration, to support one (1) use case.
Configuration tasks include the following:

Software configuration, to support one (1) use case.
Configuration tasks include the following:•Data ingest from source databases into
the Software using Customer-supplied ETL
software tools or load scripts.

•Data ingest from source databases into
the Software using Customer-supplied ETL
software tools or load scripts.

•

User and administrator account creation.

•

User and administrator account creation.

•QuickStart data and business model creation
including up to one (1) fact table and three(3) dimension tables, provided that: (a) fact
tables and dimension tables are in a staror snowflake schema; and (b) there is norequirement of row-level security.

••Worksheet creation.

•Answer and pinboard creation.

QuickStart data and business model creation
including up to three (3) fact tables and ten(10) dimension tables, provided that:(a) fact tables and dimension tables are in astar or snowflake schema; and (b) any rowlevel security is supported by ThoughtSpot
products as described in the productdocumentation.

•Production of the following documents:(a) data architecture document; (b) DDL anddata model; and (c) a worksheet to enablesearch and initial content.

•Worksheet creation.

•Answer and pinboard creation.

•Production of the following documents:(a) data architecture document; (b) DDL anddata model; and (c) a worksheet to enablesearch and initial content.

User Training
Training sessions provided at a location agreed to by
the parties over two (2) consecutive days:•End User Training: up to eight (8) hours of
total training for up to eighty (80) attendees.

•Administrator Training: up to four (4) hours of
total training for up to ten (10) attendees.

User Training
Training sessions provided at a location agreed to by
the parties over two (2) consecutive days:•End User Training: up to eight (8) hours of
total training for up to eighty (80) attendees.

•Administrator Training: up to four (4) hours of
total training for up to ten (10) attendees.

Customer Responsibilities and Resources
Customer acknowledges and agrees that: (a) ThoughtSpot’s obligations relating to Professional Services areconditioned and dependent upon Customer’s timely fulfillment of its responsibilities as set forth in this Service
Description; and (b) Customer’s failure to timely fulfill its responsibilities may result in additional expenses
and that any resulting delay in the Professional Services or timelines will not be attributable to ThoughtSpot.
Customer will provide to ThoughtSpot:•Access to necessary subject matter personnel, such as the Infrastructure Administrator, Database
Administrator, Network Administrator, Project Manager, Business User, Business Sponsor etc., on an asneeded basis for the completion of the tasks specified above.

•Remote access to necessary tools, applications and documentation needed to provide theProfessional Services.

•The schedule for, and internal coordination of, the work session(s) necessary to complete theProfessional Services.

•Any documentation related to data models and business transformation rules at the commencementof
the Professional Services engagement.

•Resources to conduct testing during the validation phase of the Professional Services.

QuickStart Terms and Conditions
For scheduled service days that are canceled or rescheduled by Customer with fewer than ten businessdays prior written notice to ThoughtSpot, Customer will be charged and pay for: (a) any travel expenses thatcannot be canceled or refunded; and (b) the canceled/rescheduled service days if ThoughtSpot is not able
to reassign the personnel to another project. For the purposes of this section, email to the ThoughtSpot
personnel assigned to this project will be sufficient as written notice.
ThoughtSpot will provide the QuickStart Professional Services package described herein as identified on
the corresponding Order Form. No services are included in this offering except as expressly included in thisdocument.
Customer agrees to pay the total fee amount on the Order Form regardless of the total number of hours
completed. ORDERS ARE NON-CANCELLABLE, NON-REFUNDABLE, AND NOT SUBJECT TO ACCEPTANCE.PURCHASEDSERVICES MUST BE CONSUMED WITHIN 12 MONTHS FROM THE EFFECTIVE DATE OF THE ORDER FORM, AFTER WHICHTIME UNUSED SERVICES WILL BE DEEMED COMPLETED WITHOUT CREDIT, REFUND, OR FURTHER OBLIGATION OF ANY
KIND.

About ThoughtSpot
The world’s most innovative enterprises use ThoughtSpot to empower every person in their organization,from C-suite executive to front-line employee, with the ability to quickly uncover data-driven insights. WithThoughtSpot, business people can type a simple Google-like search in natural language to instantly analyze
billions of rows of data, and leverage artificial intelligence to get trusted, relevant insights pushed to them as
answers to thousands of questions they might not have thought to ask. ThoughtSpot is simple enough for any
business person to use, yet powerful enough to handle even the largest, most complex enterprise data without
sacrificing speed, security, or governance. That’s why customers like 7-11, BT, Celebrity Cruises, Daimler,De Beers, Hulu, Miami Children’s Health System, Nationwide Building Society, and Scotiabank have turned toThoughtSpot transform their decision-making cultures. By making insights a part of every conversation andevery decision, ThoughtSpot is reimagining the role of data in creating a more fact-driven world. For more
information, please visit www.thoughtspot.com.

www.thoughtspot.com | (800) 508-7008