Document for Customers Living Overseas
For Intermediaries

This document is intended for intermediaries who have received a request from an overseas
resident who cannot speak Japanese.
Please explain by referencing this document.
Even if an overseas resident who cannot speak Japanese directly contacts Customer Plus,
we can only respond in Japanese. Please be careful about this point.

Table of Contents
Precautions・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・

3～4

Service Content of the Virtual Office・・・・・・・・・・・・・・・・・・・・・・・・・・・・

5

Flow of Incoming Mail・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・

6

Regarding International Shipping Service・・・・・・・・・・・・・・・・・・・・・・・・・・ ・

７

Fees and Payment Methods of the Virtual Office・・・・・・・・・・・・・・・・・・・・・・・・

８

Flow of Application・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・

９

Required Documents/Submission Methods・・・・・・・・・・・・・・・・・・・・・・・・・・・

10

FAQ ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・

11～13

Contact ・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・・

14

Precautions
Note 1) There must be at least one person who can speak Japanese.
All responses will be done in Japanese. There must be a person who can understand Japanese.

■Before member registration of Customer Plus
Virtual Office application procedure → Only Japanese support is available.。
Questions regarding application procedure → Only Japanese support is available.
■After member registration of Customer Plus
The management of incoming mail and the output of invoices are all done on My Page (members only management screen).
My Page is written only in Japanese.。
Questions regarding incoming mail or service content → Only Japanese support is available.

※Image of My Page (Written only available in Japanese)PrecautionsNote 2) A collaborator in Japan who can receive mail will be necessary.

・ Receiving items such as registered mail from the post office.
We cannot receive items that require a signature upon receipt.
We will only guide the contents of the delivery note.
It is necessary for you to ask an acquaintance in Japan to receive the item at the post office.
・ About addresses in Japan
Regarding the International Shipping Service, only items meeting the free conditions will be shipped.
We also do not support paid shipping.
We recommend you to prepare a shipping address in Japan.
Items that do not meet the free conditions for international shipping can be shipped to a Japan domestic address.
・ Company establishment procedure
If you are going to establish a corporation in Japan using "Company Establishment Plus", the application procedure to the Legal
Affairs Bureau is to be done by yourself.
In case of overseas resident, it is necessary for you to ask an acquaintance in Japan to conduct application procedures.
Note 3) In case you wish for a Call Forwarding plan, you can only register a Japanese phone number for forwarding.

･ International phone numbers cannot be registered as forwarding numbers.

Service Content of the Virtual Office
The Virtual Office Basic Service (International Shipping Plan) includes the following.
No fees or optional cost will be incurred except for the separate cost upon using the meeting space.

Address use：Addresses that can be used for business cards and websites can be selected from 7 locations in Tokyo.
It can also be used as a registered address.
Management of incoming mail： We will notify you by email of incoming mail promptly.
Free shipping (Domestic)：Once a week (every Friday), we can deliver to a Japan address by express delivery for free. *Conditions exist for free shipping
Free shipping (International)： Once a month (weekday only), we can deliver to an international address for free. *Conditions exist for free shippingMy

page： We have a management system for each contractor. On this screen, you canissue invoices, and make reservations at each site space on the web.

check for incoming mail,Fax transfer:： After the contract is completed, an area code 03 fax number will be assigned.
The assigned fax number is for receive only and is a shared number.
Use of meeting space： You can use the space of all operating bases.
You can make a reservation through the My Page with an separate cost.

Flow of Incoming Mail

Mail sender

Customer Plusbase address

Customer Plus
Distribution CenterMembers

Send mail tomembers

Collect incoming
mailCollected andstored at DC

Confirm historyof incoming mail

Send mail toCustomer Plus address

Mail will be collected on
weekday mornings.

・Send notification email
・History reflected onMyPage

・Receive notification email・Instructions such as
forwarding from My Page orform*For international shipping,instructions from theQuick Response
Form are required.

Shipping work

Package arrival

Conduct work based on
instructions from members(ship, store, discard, etc.)

Shipping history can be
confirmed on My Page

Regarding International Shipping ServiceThe International Shipping Service has the following two free conditions (①+②). If within the conditions, free shipping is available.

① 【International shipping】 Free conditions: Customer Plus (Japan) → International address once a month
Condition 1: B4 size documents weighing less than 1 kg (paper only) are free. * Items other than paper are not applicable.
Condition 2: The shipping date is once a month on weekdays (Monday to Friday).
Condition 3: For shipping requests, please indicate by 5:00 PM (Japan Standard Time).
Condition 4: Even if you do not use it once in the current month, you cannot carry it over to the next month.
* Precautions
Regarding the International Shipping Plan, only items meeting the free conditions will be shipped. We do not support paid shipping.
We recommend you to prepare a domestic shipping address.
Items that do not meet the free conditions for international shipping can be shipped to a domestic address.

②【Domestic shipping】 Free conditions: Customer Plus (Japan) → Japan address 4 times a month
Condition 1: Free express delivery once a week.
Condition 2: A4 size, packages up to 2, 5 cm thick (total size when shipped).
Condition 3: For shipping requests, please indicate by 5:00 PM (Japan Standard Time).
Condition 4: Shipping is done every Friday.

Fees and Payment Methods of the Virtual Office
Virtual Office Monthly Fee and Initial Cost

Monthly fee

4,743Free per campaign
yen (tax excluded)

Initial cost9,333 yen (tax excluded)→ ０yenPayment Method
Monthly payment

Annual lump-sum payment

For monthly payments, we accept only credit
card transaction.
Payment for the first month will be the sum of
the monthly cost, initial cost, and other costs.

If you wish to make an annual lump-sum
payment, fees will be discounted comparedto monthly payments. We accept banktransfer and credit card transaction.

* Minimum contract 6 months* Minimum contract 12 months

4,535yen
Annual cost for monthly payment
4,743yen (tax excluded)）×12months=56,916 yen (tax excluded)

discount

Annual lump-sum payment52,381 yen (tax excluded)

Flow of Application
It will take 2-3 business days from the time of application until the address can be used.

Customer

ＳＴＥＰ１

Send [Application Form for Overseas Residents] from the homepage

ＳＴＥＰ２

Contact by email regarding "Upcoming procedures" and "Information of required documents"

ＳＴＥＰ３

Submit required documents by fax or email

Customer

ＳＴＥＰ４

Send business outline/mailing and fax agreement form

Customer

ＳＴＥＰ５

Examination

C+

ＳＴＥＰ６

If there is no problem with the examination result, guidance on the payment procedure

C+

ＳＴＥＰ７

Payment procedure

Customer

ＳＴＥＰ８Complete membership registration procedure

Customer* All of the above exchanges will be performed by a person who can speak Japanese on behalf of the customer.

C+Required Documents
The following documents (1+2) are required.
1)

Photo ID of the representative (passport, driver's license, etc.)* A representative is a person who will become a representative director (corporation) or a representative employee (limited liabilitycompany) when the corporation is established in Japan.
2) Representative's current address confirmation documents
Representative (full name) and current address (overseas address) shall be specified, and the issued date must be within 3 months
A signature certificate may be used instead.
*Please prepare the required documents (1+2) for the person working on behalf of the customer as well.

Submission Methods
Please take a photo with a camera, or convert it into data by scanning and send it by email.
mail：info@ginza-plus.net

ＦＡＱ
Q: For foreigners living overseas, is there any difference in obtaining a signature certificate when establishing a company in Japan?
A: It differs between a limited liability company and a corporation.

■ In the case of establishing a limited liability company
One copy of a signature certificate of the individual who will be the representative employee is required.

■ In the case of establishing a corporation
・ A signature certificate of all board members
・ A signature certificate of all founders*If you are both the founder and board member, you need two copies.
Q: Are there any precautions to take when obtaining a signature certificate?
A: Please note that a document equivalent of a Japanese seal registration certificate is needed. All of the following must be listed.
If any of the items are missing, it cannot be accepted.
(1) Name(2) Address (place of residence in foreign country)(3) Date of Birth(4) Signature or Seal (for countries with seal culture)ＦＡＱ
Q: What are the precautions for foreigners living overseas when applying for Virtual Office?
A: Precautions are as follows.

・ There must be at least one person who can speak Japanese.
(It is necessary to fill in the name of the person working on behalf of the customer in the application form)・ Please prepare the required documents for the person working on behalf of the customer as well.
・ Please prepare one forwarding address in Japan.
・ A collaborator in Japan who can receive mailed items will be necessary.
Q: What are the required documents for foreigners living overseas when applying for Virtual Office?
A: The following 2 documents are required.

・ Photo ID of the representative (passport, driver's license, etc.)
・ Representative's current address confirmation documents
Representative (full name) and current address (overseas address) shall be specified, and the issued date must be within 3 months
A signature certificate may be used instead.
*Please prepare the required documents for the person working on behalf of the customer as well.

ＦＡＱQ. I reside in Hong Kong. Can you ship items overseas as well?
A: If you apply for the International Shipping Service, we can also ship to an overseas address.
However, there are conditions for international shipping. Only items within the conditions can be shipped.
Conditions for free shipping are as below.

① 【International shipping】 Free conditions: Customer Plus (Japan) → International address
Condition 1: B4 size documents weighing less than 1 kg (paper only) are free. * Items other than paper are not applicable.
Condition 2: The shipping date is once a month on weekdays (Monday to Friday).
Condition 3: For shipping requests, please indicate by 5:00 PM (Japan Standard Time).
Condition 4: Even if you do not use it once in the current month, you cannot carry it over to the next month.
*Precautions
Regarding the International Shipping Plan, only items meeting the free conditions will be shipped. We do not support paid shipping.
We recommend you to prepare a domestic shipping address.
Items that do not meet the free conditions for international shipping can be shipped to a domestic address.

ContactCustomer Plus Company
Email address: info@ginza-plus.net

Available hours: Weekdays 9:00 AM to 5:00 PM*Inquiries received on weekends, public holidays, and after 17:00 will be handled thenext business day.
Note: Please have inquiries made from a person who can speak Japanese.