GENERAL INFORMATION
Self-Registration Steps

3
3

CONTACT MANAGEMENT
Contact Types and Permissions
Add a Contact
Edit a Contact
Deactivate a Contact
Reactivate a Contact
Manage Product Access by Contact

4
4
4
6
6
7
7

PRODUCT MANAGEMENT
Show/Hide Expired Products
Access Product Downloads and Product User Guides
Set a Label for a License
Check the Status of a License
Find Activation CodeReset Activation CodeSet a Hostname
Download a License Key
View IP CountSet a Product Owner
Manage Product Access by Product

8
8
8
8
9
9
10
10
11
11
12
13

ECOMMERCE LICENSE MANAGEMENT
Enable Auto-Renewal
Disable Auto-Renewal
Request a Quote
Manually Renew an eCommerce License
View Expiration Date
Update Payment Information

14
14
14
15
15
16
16

OTHER
Find my Customer Success Manager
Find my account Primary Contact(s)

17
17
17

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

I. GENERAL INFORMATION
Self-Registration Steps
1.

Navigate to the registration page by visiting https://community.tenable.com/ and clicking
Self Register at the top right.

2.

Fill out the registration form and make sure the information is accurate. For example, be sure
to match the exact Customer ID with the exact name of the company account you areassociated with.
Note: If your company has purchased Tenable products, and you do not know
your Customer ID, do not complete the form. Please reach out to an existing
Primary Contact (PC) within your organization to get the needed information.

3.

Once you have completed the registration form, you will receive an email further explaining
the registration process. You will be able to create a password and use it to login to theCommunity.
Note: If you do not receive an email, be sure to check any email spam or junkfolders. You can also go back to the Community login page and click the “Don't
remember your password?” link, which will send another email where you canreset your password and login.

4.

Once logged into the Community, you should have a My Contacts link at the top of Community.
You may not see My Products or My Cases. With a new account, you will likely need to reachout to your organization's Primary Contact (PC) to give you the proper permissions for thesepages.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

II. CONTACT MANAGEMENT
Contact Types and Permissions
The following types of contacts can be added to your Tenable Community account:● Community only contact — can view contacts in your account and can access the Tenable
Community to participate in discussions and read articles.
● Support contact — can be granted customized access to contact management, products,
and support cases.
○ Primary Contact — has complete access to manage all products and contacts and islisted as a primary contact in your account.

Add a Contact
Required role: Primary Contact or a contact with Manage Contact permissions.
Only a Primary Contact can add another Primary Contact.

See Contact Types and Permissions for further information about the types of contacts and their
possible permissions.
To add a contact:
1. Login to Tenable Community.
2. Click My Contacts.
3. In the upper-right corner, click Add Contact.
A pop-up window appears.
4. In the First Name box, type the contact’s first name.
5. In the Last Name box, type the contact’s last name.
6. In the Email Address box, type the contact’s email address.
7. (Optional) Type the contact’s State / Province, Zip / Postal, and Country.
8. To add a Community Only User
1. Click Community Only User.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

2. Click Save Contact.
9. To add a Support User
1. Click Support User.
2. Select the permissions you want this contact to have:● To set this contact as your account’s Primary Contact, click the Account PrimaryContact check box.
● To allow the contact to manage contacts, click the Can Manage Contact check box.
3. Select one of the following levels of support ticket access:● To allow the contact to access all support tickets for your company, click Can
manage ALL company tickets.
● To allow the contact to access only their own tickets, click Can only manage theirown tickets.
● To disallow access to support tickets, click Has no access to support tickets.
4. Click Save Contact.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

Edit a Contact
Required role: Primary Contact or a contact with Manage Contact permissions.
Editing an existing contact allows you to change the contact’s permissions. Contact information
cannot be changed once a contact has been created.
To edit permissions for an existing contact:
1. Log in to Tenable Community.
2. Click My Contacts.
3. Click the drop-down menu next to Edit for the contact you want to edit.
A pop-up window appears.
4. Click Community Only User or Support User to change the permissions for this contact.
1. If you choose Support User, select any additional permissions.
5. Click Save Contact.

Deactivate a Contact
Required role: Primary Contact or a contact with Manage Contact permissions.
Deactivating a contact removes all access to the community, support tickets, and products forthat contact. Deactivated users will continue to appear in your account’s list of contacts with anote indicating the contact is not active.
To deactivate a user:
1. Log in to Tenable Community.
2. Click My Contacts.
3. Click the drop-down menu next to Edit for the contact you want to deactivate.
4. Click Deactivate Contact.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

Reactivate a Contact
Required role: Primary Contact or a contact with Manage Contact permissions.
​When a contact is reactivated, their previous permissions will be applied automatically.
To reactivate contact:
1. Login to Tenable Community.
2. Click My Contacts.
3. Check the Show Inactive Contacts box on the top right.
4. Click the drop-down menu next to Edit for the contact you want to reactivate.
5. Click Activate Contact.

Manage Product Access by Contact
Required role: Primary Contact or Product Owner.
​Managing product access by contact allows you to set the contact’s level of access to any of the
products in your account.
To set product access for a contact:
1. Login to Tenable Community.
2. Click My Contacts.
3. Click the drop-down menu next to Edit for the contact you want to update.
4. Click Set Product Access.
5. Select the contact’s access level for each product in your account.
● To set the same access level for all products in a product group, click Set All to No,
View All, or Manage All.
6. Click Save Access.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

III. PRODUCT MANAGEMENT
Show/Hide Expired Products
To show/hide expired products you have access to view/manage:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Check/Uncheck the View Expired Products box on the top right.
Note: This option is checked by default. Only products which expired within 90
days will be displayed.

Access Product Downloads and Product User Guides
To find downloads for your product:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click the Download Software or User Guide button.

Set a Label for a License
Note: Primary Contact or Product Owner.
By default, each license is labeled with its activation code. You may want to change the label tosomething easier to remember.
To set a label for a product license:
1. Login to Tenable Community.
2. Click My Products.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

3. In the left-hand menu, click the name of the product.
4. In the list of licenses, click Set Label.
5. In the Label Name box, type the label you want to use for this license.
6. Click Set Label.

Check the Status of a License
To check the current status of a product license:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. To the left of each license, check the icon that appears.
Activated
Not ActivatedExpiring Soon
ExpiredFind Activation CodeTo find the activation code for license:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. In the Product Information section, locate the Activation Code for the license.
COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

Reset Activation CodeRequired role: Primary Contact or Product Owner.
Resetting an activation code allows the code to be re-used for the registration of a Tenableproduct on a different IP address.
To reset a product activation code:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click Reset Product Activation.

Set a Hostname
Required role: Primary Contact or Product Owner.
Some Tenable products require a license key to complete activation. Setting a hostname
allows you to configure the hostname associated with the license key. Refer to yourproduct’s user guide for specific activation instructions.
To set a hostname:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click Set Hostname.
6. In the Hostname box, type the hostname for the device where your product is installed.
7. Click Set Hostname.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

Download a License Key
Required role: Primary Contact or Product Owner.
Tenable.sc Director Note: To ensure existing Tenable.sc consoles can be
managed by Tenable.sc Director, customers will need to re-download Tenable.sclicense keys. Ensure a hostname has been set for the Tenable.sc Director
license, then follow the below instructions to re-download the license keys foreach individual Tenable.sc console.
Some Tenable products require a license key to complete activation. Refer to yourproduct’s user guide for specific activation instructions, including where to use the license
key. Note: Internet Explorer (IE) is an unsupported browser, and while some functions in
Community may still work, downloading a License Key will not.
To download a key:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click Download Key.

View IP Count
Some Tenable products can have incremental licenses purchased to meet specific license
requirements. The IP count displays your full license count, including incremental licenses.
To view your IP Count:
1. Log in to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. In the Product Information section, locate the IP Count for the license.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

Set a Product Owner
Required role: Primary Contact or Product Owner.
Product Owners and Primary Contacts have complete access to manage their assigned
product and licenses.
To set a product owner:
1. Log in to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click Set User Access.
6. Click the Set New Product Owner button.
7. Use the New Owner drop-down menu to select the name of the new product owner.
8. Use the Access Level drop-down menu to select the product access for the previous
product owner.
● ​To remove the contact’s access to this product, click No Access.
● To allow the contact to view the product and activation code(s), but not manage it,click View Only.
9. Click Change Owner.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

Manage Product Access by ProductRequired role: Primary Contact or Product Owner.
Managing product access by product allows you to set the level of access to any of the
products in your account.
To set product access for a product:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click Set User Access.
6. Select the access level for each contact on your account.
● ​To set a new Product Owner, click Set New Product Owner. This will replace thecurrent Product Owner.
● Primary Contacts are listed separately, and regardless if they are the Product Owner
or not, they have the same permissions as the Product Owner for all products on
your account.
● To set the same access level for all contacts in a product group, click Set All to No
Access or View All.
7. Click Save Access.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

IV. ECOMMERCE LICENSE MANAGEMENT
eCommerce tasks are only available for products that can be managed via
eCommerce, such as Nessus Professional.

Enable Auto-Renewal
To enable automatic license renewal:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click Turn on Automatic Renewal under Subscription and Billing Information.

Disable Auto-Renewal
To disable automatic license renewal:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click Turn off Automatic Renewal under Subscription and Billing Information.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

Request a Quote
To request a quote:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click eCommerce Quote.
6. In the eCommerce store, fill in the required information, including the number of assets foryour quote.
7. Click Next.
8. Review your information.
9. Click Request Price Quote.
Tenable sends the quote in an email to the email address provided.

Manually Renew an eCommerce License
To manually renew an eCommerce License:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click Renew Online.
The eCommerce store opens in a new tab.
6. Follow purchase instructions.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

View Expiration Date
To view the expiration date for a license:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. The Expiration Date is displayed.

Update Payment Information
To update your payment information:
1. Login to Tenable Community.
2. Click My Products.
3. In the left-hand menu, click the name of the product.
4. Click Manage Products to show the product details.
5. Click Manage Subscriptions.
The eCommerce store opens in a new tab.
6. In the eCommerce store, click Edit.
7. Update your payment details and click Next.
8. Click Update your subscription.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

V. OTHER
Find my Customer Success Manager
If your account is assigned a Customer Success Manager, you can find their name and email
address in your Community dashboard.
To quickly find the contact information for your CSM:
1. Login to Tenable Community.
2. Click My Contacts or My Products.
3. On the left-hand side, locate your CSM’s name and email address.

Find my Account Primary Contact(s)Primary Contact(s) are responsible for the management of your account contacts and products,
and have the ability to change various permissions.
To quickly view the Primary Contact(s) associated with your account:
1. Login to Tenable Community.
2. Click My Contacts or My Products.
3. On the left-hand side, locate your Primary Contacts.

Note: This section will display a maximum of 3 Primary Contacts. If your accounthas more than 3, click My Contacts to view a complete list.

V01 082121

For More Information: Please visit community.tenable.com
Having Issues with your Tenable Community Account?: Please email us at community@tenable.com

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.

COPYRIGHT 2021 TENABLE, INC. ALL RIGHTS RESERVED. TENABLE, TENABLE.IO, NESSUS, ALSID, INDEGY, LUMIN, ASSURE, AND LOG CORRELATION ENGINE ARE REGISTERED TRADEMARKS OF TENABLE, INC. OR ITSAFFILIATES. TENABLE.SC, TENABLE.OT, TENABLE.AD, EXPOSURE.AI, AND THE CYBER EXPOSURE COMPANY ARE TRADEMARKS OF TENABLE, INC. OR ITS AFFILIATES. ALL OTHER PRODUCTS OR SERVICES ARE
TRADEMARKS OF THEIR RESPECTIVE OWNERS.