POLICIESCANCELLATION, REFUND & ADMISSIONS POLICIES - HAWAII
Global Village Hawaii students may enroll in either face-to-face classes or GV LIVE synchronous Interactive Distance Learning (IDL) classes. The
Cancellation & Refund Policies are the same for all enrollments, whether students are enrolled in face-to-face or synchronous online classes.
Details of the policies are below.

GENERAL CANCELLATION & REFUND POLICY
1.

In this policy, the word “program” refers to the full cycle ofstudies to which the student registered. Extensions of studies
will be treated separately.

2.

To be considered for a refund, a student or agent can submit
a completed Cancellation Form or notify the school of thecancellation by some other means.

3.

For any study program changes resulting in a decrease in thenumber of English lessons per week (e.g. 20 lessons/week to 16
lessons/week) after enrollment has begun, there will be a one
time study program change fee of $110.

4.

For specialized Activity Programs [e.g. Study tours, English Plus,etc.], there are no refunds for homestays, activities, airport
transfers, or excursions, but only for tuition that is offered as per
the normal Cancellation/Withdrawal policy [see below].

5.

There are no refunds or make-up classes for classes missed due
to holidays, graduation, orientation, natural disasters and/or
other situations beyond the school’s control.

6.

If Global Village Hawaii cancels a program that a student
registered for, and proficiently tested into, Global Village Hawaii
will refund all monies paid by the student. If the student camethrough an agency, Global Village Hawaii will check with thestudent’s agency for any other fees that they may assess.

7.

If a student is dismissed from school for violating school policies,
Global Village Hawaii will refund the student per the normal
Cancellation/Withdrawal policy [see below].

8.

It is understood that students who register through travel
agents have signed contracts with these agents that may include
cancellation penalties, no refund policies, or home country
refunds only conditions. In all cases regarding agent-sent
students, Global Village Hawaii will confirm the conditions ofagent-student contracts with travel agents before issuing any
refunds.

9.

Textbook fees will not be refunded once the books have been
issued to the student. If a student has the same edition of
textbook(s) from previous studies, the student may request
a refund for the new textbook(s). The request must be madewithin the first week of studies. No refunds will be given beyond
this period.

10. Cancellation/Withdrawal of Enrollment before the student’s
program start date or never attended class (no show):
10.a

Global Village Hawaii will refund all monies paid less the
non-refundable fees: registration fee, accommodation
placement fees, any actual housing costs incurred(including deposits) by Global Village Hawaii, express
mail fees, and SEVIS related fees. However, if a student
cancels within 72 hours of submitting the registration,
Global Village Hawaii will refund ALL monies paid lessnon-refundable accommodation deposits, express mailfees and SEVIS related fees, if applicable. An amount not
to exceed $500 in identified non-refundable charges may
be charged in the event of a student’s cancellation.
All refunds will be made within 45 calendar days of thefirst scheduled day of class or the date of cancellation,
whichever is earlier.

10.b

Students Denied Visa/Entry: A student denied a student visa
or entry into the United States will be given a full refundof all monies paid less non-refundable accommodation
deposits, any actual housing costs incurred by Global
Village Hawaii, express mail fees and SEVIS related fees, if
applicable. An amount not to exceed $500 in identified nonrefundable charges may be charged.

11. Cancellation/ Withdrawal of Enrollment after the student’s
program start date:
For all cancellations, students can notify Global Village Hawaii bycompleting a Cancellation Form or notifying the school of thecancellation by some other means. If a student does not notify
the school that he/she is withdrawing, Global Village Hawaii will
check attendance records and if the student has been absent for
more than 10 consecutive class sessions, the student will bedismissed from school and the student’s I-20 Form will beterminated. Global Village Hawaii will calculate the student’s
refund (if applicable) based on the last day of attendance in either
face-to-face or IDL classes. Any money to be refunded will bemailed to the student’s home address or to their travel agent.
11.a

No refunds will be given for the first 4 weeks of thestudent’s study program.

11.b

For students who cancel/withdraw after the first 4 weeks
but before or at the midpoint of the student’s study
program, Global Village Hawaii may retain a prorated
amount of tuition and other fees. For students who
withdraw after the midpoint, Global Village Hawaii may
retain all of the charges for the student’s study program.

11.c

Prorated refunds will be calculated on a weekly basis.
When determining the number of weeks, Global Village Hawaii
defines a partial week as if a whole week were completed,provided the student was present at least one day during thescheduled week in either face-to-face or IDL classes.

11.d

For students who cancel/withdraw after completing theinitial study program, but before or at the midpoint of
any subsequent study program, GV Hawaii may retaina prorated amount of tuition and other fees up to the
midpoint. For students who cancel/withdraw after the
midpoint of any subsequent study program, GV Hawaii
may retain all of the charges for that study program.

11.e

Refunds due students may not be applied toward future
tuition fees.

11.f

Students who cancel/withdraw before the first 4 weeks orafter the midpoint of the student’s study program due toa death of an immediate family member (spouse, parent,
grandparent, child, brother, sister, mother-in-law, fatherin-law, or legal guardian), Global Village Hawaii will refund
50% of the student’s unused tuition and refundable fees
upon receiving official documentation of the immediatefamily member’s death.

ACCOMMODATION REFUND POLICIES
12.		 Homestay:
Cancellation/Withdrawal before beginning of homestay:
12.a

All money will be refunded except for the non-refundable
Accommodation Placement Fee and an Additional
Placement Fee may be charged, if applicable.

POLICIESHAWAII POLICIES CONTINUEDADMISSIONS POLICY
Cancellation/Withdrawal after beginning of homestay:
12.b

12.c

The student should inform the Global Village Hawaii
Accommodations Office in writing three weeks before
the end of the homestay period if he/she decides toterminate the agreed homestay period. For cancellations
made less than three weeks in advance, Global Village
Hawaii may retain up to a maximum of 3 weeks of thehomestay fee as a non-refundable fee.
If the host family has failed to meet homestay
conditions, then the Accommodations Office must be
notified and given a chance to mediate and/or correct
the problem(s). Only after the school’s intervention,and if the problem(s) persist(s), the student will be
moved to another homestay and there will be norefund given for the period of homestay already used.
Only if no replacement homestay can be found will an
accommodation refund be issued.

13. Apartments/Dormitories:
There are no refunds for apartment and dormitory security deposits
if the student cancels their accommodation bookings before arrival.
13.a

If written cancellation notice is given 31 days or more
before the beginning of apartment check-in, all money
will be refunded except for a $35 Apartment
Cancellation Fee and the Accommodation Placement Fee.

13.b

If written cancellation notice is given less than 31 days
before the beginning of apartment check-in,
Global Village Hawaii may retain any rent, security
deposits, Accommodation Placement Fee and a $35
Apartment Cancellation Fee.

14. Airport Transfers:
Cancellation/Change before the date of the transfer:
14.a

If written cancellation/change notice is given 2 weeks
or more before the date of the arrival or departuretransfer, the transfer fee will be refunded.

14.b

If written cancellation/change notice is given less than
2 weeks before the date of the arrival or departuretransfer, there will be no refund given for the transfer fee.

TRANSFER POLICY
15. Transferring to GV Hawaii: A bona fide non immigrant student
enrolled as a full-time F-1 student may transfer to GV Hawaii.
All GV Hawaii admissions procedures must be completed. In
addition, transfer applicants must:15.a

Notify current school of intent to transfer.

15.b

Have current school complete Global Village Hawaii’s“International Student Transfer” form.

15.c

Submit a copy of current I-20 form (full-time students),
passport, and all applicable Global Village Hawaii
admission documents.

16. Transferring to Another School: Please talk to a Designated
School Official [DSO] to complete the appropriate forms.
The student may also need to have GV Hawaii complete forms
from the new school (talk to the new school to see if any
applicable forms are needed).

Global Village Hawaii provides first-class English instruction to
students who wish to enter American universities or study English
for personal or professional reasons. Our mission is to provide a
positive, supportive, and inspiring learning environment for English
language students through our commitment to the highest standardof quality in the areas of academics, extra-curricular activities,
accommodations and student services.
Global Village Hawaii offers a variety of adult (16 years and older)
English language courses such as General English (8 levels), English
Pro, and Cambridge FCE & CAE Programs. Other specialized courses
include English + programs [e.g. English + Surfing, Hula]; Options
Program [5 lessons per week, e.g. Cambridge Booster, IELTS, TOEIC,TOEFL Preparation, Pronunciation and Conversation]; private andsemi-private lessons.
Global Village Hawaii also offers youth and junior English language
programs such as the Cambridge Young Learners of English
Program (YLE) and the Cambridge Teen Learners of English (TLE)
Program. Recommended ages for YLE students are from 7 to 12
years old while the TLE is recommended for students of the ages
12 to 17 years old. Private and semi-private lessons are alsoavailable for youth and junior students.
Students must comply with the Department of Homeland Security
and U.S. Department of State regulations and meet the required
skill level necessary for entry into a particular course or level.
Students are evaluated with placement tests or academic counseling(for special needs students) on the student’s first day of school todetermine the appropriate course and level. Please see the below
admission requirements for each course.
Course Admission Requirements:• The General English Program (GEP) offers 8 levels from Beginner
to Advanced. Student class level is based on a placement test
and/or academic counseling.
• The Cambridge FCE & CAE Programs require a minimum scoreof 45% on the Entrance Test or successfully passing the next
lowest Cambridge exam within two years to be considered an
automatic placement.
• The Cambridge Young Learners of English & Cambridge Teen
Learners of English Programs do not require a minimum levelof English.
Global Village Hawaii has open enrollment year round for all
courses except for the Cambridge FCE & CAE and Cambridge YLE& TLE Programs. Global Village Hawaii students are allowed amaximum of 36 months of instruction.
International students studying 18 or more hours per week
(e.g. 25 lesson per week course) are required to obtain a student
visa (F-1). Student visas are not required for students studying lessthan 18 hours per week (e.g. 16 or 20 lesson per week courses).
Visa regulation information is available at the following websites.
• U.S. Department of State:https://travel.state.gov/content/visas/en.html• U.S. Department of Homeland and Security:
https://studyinthestates.dhs.gov/• U.S. Embassy: https://www.usembassy.gov/
Global Village Hawaii does not discriminate with regard to race,color, national origin, ethnicity, gender, religion, sexual orientation,
marital status, age, political views, immigration status, or disability.

POLICIESHAWAII POLICIES CONTINUED
Admissions Process for Non-Student Visa [F-1] students:
For courses with 21 lessons (or less) per week (less than 18 hours
per week)
1.

Submit a completed Global Village Hawaii Registration Form
online or by email, fax, mail, or in person.

2.

An Admissions Deposit of USD $500 is required to process thestudent’s registration. Also, any accommodation deposits mustbe paid at this time to secure the student’s room. Contact theschool for availability.

3.

Global Village Hawaii will send the student an invoice of theremaining balance and a letter of acceptance by email or fax toconfirm the registration.

4.

The remaining balance of the student’s tuition, accommodationand other fees must be paid by the first day of the student’s
studies. Payment may be made by credit card, wire transfer,money order, or bank draft. Additional bank charges may also
apply. Contact the school for payment installment plan options.

Admissions Process for Student Visa [F-1] students:
For courses with 22 lessons (or more) per week (18 hours or more
per week)
1.

Submit a completed Global Village Hawaii Registration Form
online or by email, fax, mail, or in person. In addition to the
Global Village Hawaii Registration Form, the student will needto submit the following items for the school to issue an I-20
Form.
1.a A photocopy of the student’s valid passport
1.b A financial statement from the student’s bank or the student
sponsor’s bank verifying funds of at least USD $2,800 for 		each month of study. For example, if the student will be 		
studying for 6 months, the financial statement will need toshow at least USD $16,800.

2.

An Admissions Deposit of USD $500 is required to process thestudent’s registration. Also, any accommodation deposits mustbe paid at this time to secure the student’s room. Contact theschool for availability.

3.

Once all the above admissions items are submitted,
Global Village Hawaii will send the student’s I-20 Form by mailwithin 5 business days. The school will not be responsible forany express courier charges.

4.

After the student receives the I-20 Form from Global Village
Hawaii, the student will need to pay the SEVIS fee (I-901) online
at: www.fmjfee.com and print out the SEVIS fee payment
receipt for the Student Visa interview. More information about
the I-901 fee can be found at
http://www.ice.gov/sevis/i901/index.htm.

5.

Then, make an appointment at the nearest U.S. Embassy in thestudent’s home country for a Student Visa interview.
The student should bring their I-20 Form, SEVIS I-901 receipt
and other documents required by the U.S. Embassy. Global
Village Hawaii will also send an invoice for the remainingbalance and a letter of acceptance by email or fax confirming
the registration. The original copy may be mailed upon request.

6.

The remaining balance of the student’s tuition, accommodationand other fees must be paid by the first day of the student’s
studies. Payment may be made by credit card, wire transfer,money order, or bank draft. Additional bank charges may also
apply. Student visas may take two months or more to process.

LEAVE OF ABSENCE POLICY
Global Village Hawaii students can request a leave of absence bycompleting and signing the Leave of Absence Request Form at least
5 working days prior to the start date of the leave of absence (LOA),
unless unforeseen circumstances prevent the student from doing
so. The students must specify a reason for the leave and date the
LOA Request Form. Approval of the LOA will be documented by theVice President's signature on the LOA Request Form and a copy ofthe form will be made available to the student. If the student does
not report to school at the end of the LOA, he/she will be dismissedfrom school and student visa holders will have their SEVIS record
terminated based on the last day of attendance. The Global Village
Hawaii Cancellation Policy will be applied based on the student’s
last day of attendance. Students requesting an LOA normally do notreceive a refund for the period of the leave and there will not be
any additional charges as a result of the LOA.
Global Village Hawaii approves written requests for Leaves of Absence(LOA) of up to 4 weeks for students who are in good standing andhave studied for 26 consecutive weeks. LOAs are approved in weekly
segments from Monday to Friday. Students in good standing aredefined as students who are not on probation or on a Student
Learning Plan (SLP). Students in long-term programs such as the
Academic Year Program and Semester GAP that have vacations orleaves of absence already built into the program will not be eligible
to take additional leaves of absence except for emergency leaves ofabsence. Accrued LOA must be used within a year of being earned.
Emergency leaves of absence may be granted due to:1.

Medical Leave: Students needing medical attention for illness orhealth conditions may take an LOA of two weeks or more andmust provide a doctor’s note upon return from their leave ofabsence. Failure to bring a doctor’s note will result in marking thedays missed from school as absent.

2.

Family Emergency: Examples include but are not limited to deathof a family member; severely ill or hospitalized family member;or other events determined applicable. Special exceptions canbe made for non-family members depending on the type of
relationship with the student.

Students will need to see the Vice President for approval of theirrequested leave of absence. Any approved leaves of absence may
consist of multiple leaves of absence provided the total leave does notexceed 90 calendar days in a 12 month period or 50% of the student’s
program length, whichever is shorter. An extended leave of absence ofmore than 4 weeks may require retesting of the Proficiency Test upon
return from the leave of absence.
The length of the leave of absence may be extended provided all theconditions above are met. To extend an LOA, a written request mustbe given to the Vice President for his/her signature and approval prior
to the end of the current LOA. A copy of the form will be provided tothe student either upon his/her return to school or by email or fax.

POLICIESGV HAWAII GENERAL CONDITIONS
Prices: All registrations for studies in 2021 received prior to December 31, 2020, will be charged the 2020 rate for tuition. This policy does not
apply to alternative accommodations. Registrations received from January 1, 2021 on will be charged the 2021 rate for tuition for studies in 2021.
Application Process: A letter of acceptance will be issued upon receipt of the completed registration form and possibly partial or full
payment. Please check with the school on payment policy. The original copy may be mailed, faxed, or emailed upon request. The school is
not responsible for any extra courier charges.
Minors: Students under the age of 18 must have their application co-signed by a parent or legal guardian. Underage students must submit
underage agreements signed by their parents/legal guardians. Student contracts must be signed by parents or legal guardians.
Payment: Students may be required to pre-pay tuition fees when applying for student visas. Check with school and local consulate or embassy
on payment methods and any other requirements. Payment may be made by credit card, wire transfer, money order, or bank draft. Additionalbank charges may also apply.
Refunds: Check fee sheets and our website for school policies. To be considered for a refund a student can submit a written notice of
withdrawal to the school. The date of receipt of the written notice determines which cancellation charges will be applied.
Changes and Availability: Start dates, programs and course content may change at any time and without prior notice. The fees, dates andconditions listed in this brochure are subject to change at any time and without prior notice. Please check website for up-to-date information.
All courses are available based on enrollment.
Responsibility: Global Village and its officers, directors, shareholders, employees, or stakeholders accept no responsibility whatsoever for any
loss or damage to the personal belongings or property of a student or program participant or for any injury to or death of a student or program
participant occurring on or off school property.
Students must comply with the rules of the school. Failure to do so may result in dismissal.
The Director must receive a written description of all complaints. Please check with the school regarding a complaint resolution procedure.
Medical insurance:
Global Village Hawaii strongly encourages all international students 18 years or older to have a health insurance policy at the time ofenrollment. Proof of a health insurance policy for students under 18 years old is required prior to enrollment. A student may also buy
insurance for any family members (husband, wife, or a child) who are in the United States. Global Village Hawaii will provide upon request
an array of medical insurance providers for international students to choose from. For more information about health insurance and how to
obtain health insurance, you may contact the school or visit the following website to view a list of NAFSA approved health insurance providers
at http://www.nafsa.org/resourcelibrary/default.aspx?id=8823. Student or legal guardian is responsible for ensuring sufficient medical
insurance coverage is in effect before arrival.
Materials and advertising by third parties on offerings by GV must be approved in writing by GV.

Global Village Hawaii
1440 Kapiolani Blvd #1100 Honolulu, HI 96814 United States
TEL: +1 808-943-6800 FAX: +1 808.943.6400
EMAIL:hawaii@gvenglish.com URL: www.gvenglish-hawaii.com/

Copyright 2001-2021 © Global Village Hawaii. All rights reserved.