CIM Europe S.à r.l.
Introduction
The purpose of this Complaints Handling Policy Statement (the “Document”) is to provide
investors with details on the CIM Europe S.à r.l. (“CIM Europe”) Complaints Handling Policy whichis established in accordance with Directive 2011/61/EU for Alternative Investment Funds (“AIFs”)

under its management, together referred to as “the Funds”. A paper copy of CIM Europe’s
Complaints Handling Policy is available free of charge upon request. CIM Europe has adopted aComplaints Handling Policy in accordance with the applicable Luxembourg laws and regulations.
Purpose and Objective of the Complaints Handling Policy
The purpose of the Complaints Handling Policy is to establish an efficient and transparent
framework for the handling client complaints to ensure that complaints are handled fairly andpromptly.

Definition
For purposes of this D ocument, a “complaint” is a statement transmitted verbally, in a letter, byfax, by email, or otherwise, that expresses dissatisfaction with or alleges specific inappropriate
conduct by CIM Europe in relation to its services.

Accordingly, dissatisfaction expressed by another service provider of the financial sector withwhom CIM Europe has entered into a business relationship shall not qualify as a complaint for thepurpose of this Policy. Requests for information or explanations are not considered as a complaint.
Complaints Notification Procedure
Investors may file complaints with CIM Europe free of charge in the official language or one ofthe official languages of their Member State. CIM Europe is committed to treat clients fairly. To

resolve complaints in an effective and transparent manner, complaints shall be notified in writingto CIM Europe’s Complaints Handling Officer. Complaints can be submitted by letter to thefollowing address:

CIM Europe S.à r.l.

Attn: Complaints-Handling Officer
2, avenue Charles de Gaulle
L-1653 Luxembourg

Complaints can also be submitted by email to the address complaints-luxembourg@carlyle.com.
CIM Europe will respond in writing within ten (10) business days after the receipt of the complaint,

to either acknowledge the receipt of the complaint or provide the investor with a response if
CIM Europe S.à r.l.

2, avenue Charles de Gaulle
L-1653 Luxembourg

RCS number: B214477

CIM Europe S.à r.l.
already possible. This letter will also mention the name of the person in charge of handling thecomplaint.

An answer will be sent without undue delay and in any case, no later than one month after thecomplaint has been received. Where an answer cannot be provided within this period, CIM Europe
shall inform the complainant of the causes of the delay and indicate the date at which its
examination is likely to be achieved. If for any reasons the complaints handling process does not

result in a satisfactory response, CIM Europe will provide the complainant with a full explanationof his/her position as regards the complaint and will further inform him/her on paper or by wayof another durable medium, of the existence of the out-of-court complaint resolution procedure
at the CSSF. The complainant can file a request with the CSSF within one year after the complaint
was filed with CIM Europe. Additionally, and where the case arises, CIM Europe will itself informthe complainant where it takes the decision to have recourse to the out-of-court complaint
resolution procedure to resolve the dispute. This procedure is free of charge for the applicant.

The CSSF contact details and the CSSF Regulation N° 16-07 relating to the out-of-court resolutionof complaints as well as the complaint filing form of the CSSF can be found on the following sites:• Complaint filing form of the CSSF: https://www.cssf.lu/en/Document/interactive-form-for-complaints/• CSSF Regulation N° 16-07 relating to the out-of-court resolution of complaints:

http://www.cssf.lu/fileadmin/files/Lois_reglements/Legislation/RG_CSSF/RCSSF_No16- 07eng.pdf• CSSF E-Mail address: reclamation@cssf.lu• CSSF postal address:
Commission de Surveillance du Secteur Financier
Département Juridique CC283, route d’Arlon
L-2991 Luxembourg Fax : (+352) 26 25 1 - 2601
• CSSF FAQ: https://www.cssf.lu/fr/reclamations-clientele/

CIM Europe S.à r.l.

2, avenue Charles de Gaulle
L-1653 Luxembourg

RCS number: B214477