PORTERS IMEX Service Level Agreement

Effective Date: April 1, 2022

This PORTERS IMEX Service Level Agreement (“SLA”) shall apply to the use of PORTERS IMEX
provided in accordance with the Terms of Use of PORTERS IMEX (“Terms of Use”) between PORTERS
Corporation (“PORTERS Corp.”) and users of PORTERS IMEX (“User”). This SLA shall separately apply
to each account of PORTERS IMEX held by the User.

♦ Services provided in accordance with this SLAPORTERS Corp. will make commercially reasonable efforts to provide PORTERS IMEX at a level specifiedin this SLA. PORTERS Corp. shall not be liable for any damages and costs incurred in connection with aservice outage of PORTERS IMEX nor provide any service credit.

♦ Notice to the User
“Notice to the User” provided by this SLA shall be given by means of posting on PORTERS Corp.’ website
or sending an e-mail to the e-mail addresses registered by the User.

♦ Revision of this SLA
In a case where PORTERS Corp. revises the terms and conditions of this SLA, the details of the revision shallbe notified to the User at least one (1) month prior to the effective date of the revised SLA. In a case where
the User uses this service on or after the effective date of the revised SLA, the revised SLA shall apply to theUser.

♦ Service Commitment
PORTERS Corp. will make commercially reasonable efforts to provide PORTERS IMEX to the User 241

hours a day, 365 days a year except for the following time:- Service outage time: 2:00 am ~ 6:00 am- Maintenance time
- Outage time due to failure- Outage time of this service due to an outage caused by maintenance, failure, etc., of an External Medium.
“External Medium” means for the purpose of this SLA an external service for which the User holds an accountand PORTERS IMEX works in linkage with.

♦ Maintenance
PORTERS Corp. shall conduct maintenance of PORTERS IMEX as follows:a) Regular maintenance
PORTERS Corp. will cease to provide PORTERS IMEX during the period of time notified on the login screenof PORTERS IMEX for the purpose of regular maintenance.
In principle, prior notice of outage of PORTERS IMEX due to regular maintenance shall not be given,however, in a case where PORTERS Corp. determines that it will greatly affect the User, PORTERS Corp.
shall notify the User in advance.

b) Maintenance in connection with a change in a specification of an External Medium
In a case where PORTERS Corp. judges that it needs to make some changes to PORTERS IMEX due to achange in a specification of an External Medium, PORTERS Corp. shall set a scheduled outage time ofPORTERS IMEX due to maintenance and in principle, notify the User at least three (3) business days prior
to or at the latest by the time of outage of PORTERS IMEX.

c) Emergency maintenanceIn a case where PORTERS Corp. anticipates a risk of any failure, or mal-function, or error, or similar events

2and deems it necessary to suspend provision of PORTERS IMEX services due to maintenance within five (5)business days, PORTERS Corp. shall notify the User of such scheduled date and time of outage of PORTERS
IMEX as soon as it is fixed.
However, in a case where any failure occurs to the provision of PORTERS IMEX due to system failure orany other reason, PORTERS Corp. may immediately suspend the provision of PORTERS IMEX and conduct
maintenance. In this case, PORTERS Corp. shall notify the User as far in advance as possible, unless an
immediate response is required.

♦ Failure and restorationa) Definition“Failure” in this SLA shall mean a state where the User is unable to access PORTERS IMEX continuously
for more than five (5) minutes, and the Failure Time shall mean the total time of the following [1] and [2]:[1] In a case where the WEB server of PORTERS IMEX is in a state of interrupted communications due tosystem failure:
The time from the point in time when PORTERS Corp.’ hosting service subcontractor recognizes theinterrupted communications as a failure to the point in time when it is confirmed that the WEB server has
resumed processing requests, including by alternative means[2] In cases other than [1] above:
The time required for the WEB server of PORTERS IMEX to respond after receiving a processing requestb) Restoration of failure
In a case where any Failure occurs during business hours, PORTERS Corp. shall make efforts to immediately
solve such a Failure. However, in a case where a Failure occurs outside business hours, PORTERS Corp. may
respond to such a Failure on the following business day.
“Business Hours” provided herein shall mean the period of time from 9:00 am to 6:00 pm on weekdays

3(excluding Saturdays, Sundays, national holidays, summer and winter vacation of PORTERS Corp.).

c) Notice of Failure
In a case where any Failure occurs during business hours, PORTERS Corp. shall immediately notify the Userof the information about the handling status and restoration of Failure.
In a case where it is difficult to restore the Failure within sixty (60) minutes, PORTERS Corp. shall notify theUser of the handling status. However, in a case where a Failure occurs outside business hours, PORTERS
Corp. may notify the User of the handling status on the following business day.

d) Handling the failures and report on the investigation of the causes
PORTERS Corp. shall make an investigation of the causes of the Failure and study its handling policy for theprevention of recurrence after the restoration of the Failure and notify the User of the Failure report describingthe Failure Time, causes, and handling policy as soon as its contents are fixed.

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