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Corporate profile
Company name
Headquarters

As of the end of February 2021

Business activities

Lawson, Inc.
East Tower, Gate City Ohsaki,
11-2, Osaki 1-chome,
Shinagawa-ku,
Tokyo 141-8643, Japan

President and CEO,
Representative Director
Chairman of the Board
Established
Capital
Number of employees

Franchise chain development of LAWSON,
NATURAL LAWSON and LAWSON STORE100.
2,349.7 billion yen (consolidated)

Net sales for all stores
Number of stores
18,097 stores(domestic and overseas total)
Operating areas
All 47 prefectures in Japan
China (Shanghai, Chongqing, Dalian, Beijing,
Shenyang, Wuhan, Hefei, Changsha, Haikou),Indonesia, U.S.A (Hawaii), Thailand, andPhilippines

Sadanobu Takemasu
April 15, 1975
58,506.644 million yen

Lawson supports SDGs (Sustainable
Development Goals)

10,385 (consolidated)

Note1: Net sales for all LAWSON stores (consolidated) is the sum of total sales by the domestic convenience store business, overseas business, and Seijo Ishii stores (consolidated
subsidiaries only). For the Seijo Ishii business, only the total for its Company-operated stores is included.
2: The number of stores in Japan represents the total number of LAWSON, NATURAL LAWSON, and LAWSON STORE100 stores operated by Lawson Inc., and other
LAWSON stores operated by Lawson Okinawa Inc., Lawson Minamikyushu Inc., and Lawson Kochi, Inc. Moreover, the number of overseas stores refers to the numberof LAWSON brand stores run by each local operating company.

Total number of stores (in Japan and overseas)*

18,097 stores

Areas in which stores are operated

As of the end of February 2021

Number of stores in Japan* 14,476 stores
Hokkaido region

Kanto/Koshinetsu region

Chubu region

Kinki region

Chugoku region

Kyushu/Okinawa region

Overseas679 stores

5,274 stores

1,720 stores

2,541 stores

853 stores

1,610 stores

3,621 storesTohoku region

226
Ibaraki
199
Tochigi
241
Gunma
695
Saitama
604
Chiba
1,692
Tokyo
Kanagawa 1,076
230
Niigata
Yamanashi 137
174
NaganoToyamaIshikawa
Fukui
Shizuoka
Aichi
Gifu
Mie

183
104
109
281
723
183
137

155
Shiga
321
Kyoto
1,113
Osaka
663
Hyogo
137
Nara
Wakayama 152

Tottori
Shimane
Okayama
Hiroshima
Yamaguchi

515
75
112
160
193
111
199
245

3,344
China
68
Indonesia
2
Hawaii
140
Thailand67
Philippines

1,181 stores
Aomori
Iwate
Miyagi
Akita
Yamagata
Fukushima

278
182
255
182
113
171

136
142
211
244
120

Shikoku region 618 stores
Tokushima
Kagawa

135
132

Ehime
Kochi

Fukuoka
Saga
Nagasaki
Kumamoto
Oita
MiyazakiKagoshima
Okinawa

212
139* The number of stores above includes NATURAL LAWSON stores and LAWSON STORE100.

Main Lawson Group Companies
Field

Domestic convenience
store businessCompany name
Lawson, Inc.
Lawson Store100, Inc.
SCI, Inc.
Lawson urbanworks, Inc.
Lawson Okinawa, Inc.
Lawson MinamiKyushu, Inc.
Lawson Kochi, Inc.

Entertainment business

Lawson Entertainment, Inc.
LAwson HMV EntertAinment United CinemA
Holdings, Inc.
United Entertainment Holdings Co., Ltd.
United Cinemas Co., Ltd.

Finance-related
business

Lawson Bank, Inc.

As of the end of February 2021

Field

Company name

Consulting business

BestPractice, Inc.

Overseas business

Lawson (China) Holdings, Inc.
Shanghai Lawson, Inc.
Shanghai Le Song Trading Co., Ltd.*
Shang Hai Gong Hui Trading Co., Ltd.*
Zhejiang Lawson, Inc. *Chongqing Lawson, Inc.
Dalian Lawson, Inc.
LAWSON (BEIJING) INC.
BEIJING LUOSONG Co., Ltd.
Saha Lawson Co., Ltd.

SEIJO ISHII business

SEIJO ISHII, CO., LTD.

* As there is no official company name in English, an English translation ispresented here.

Lawson, Inc.

Corporate Strategy and Planning Division
East Tower, Gate City Ohsaki, 11-2, Osaki 1-chome, Shinagawa-ku,
Tokyo, 141-8643, Japan
https://lawson.jp/en/

Published September 2021.
Next issue scheduled for publication September 2022.
© 1975-2021. Lawson, Inc. All rights reserved.

SDGs
HANDBOOK
2O21

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Message from the President

Creating Happiness and Harmony in Our Communities.

Group Philosophy

Our goal is to become the hub of refreshment in every community.

Lawson’s Way(Action Guideline)

In 2020, Lawson established the “Lawson’s Way,” our code of conduct consisting of five newrules as shown below to specify the roles to play, and execute the mission and responsibility torealize our group philosophy.

1

3

Create stores
filled with the best
smile in town.

Sadanobu Takemasu

2

We received many ideas from franchise stores.

Sustainability Officer (CSO) position, and I have taken

Throughout the year, I was proud of the entire Group's

on this role myself from March 1, 2021. I will further

passion for helping communities. We will address thestrengthen our efforts to address the SDGs, which

new lifestyles of our customers by evolving the Lawson

are becoming increasingly crucial for the future of ourGroup continuously and strive to fulfill the Group's

community and our planet.

philosophy of "Creating Happiness and Harmony in Our

Since the spread of COVID-19 last year, the values

Communities."of our customers and communities have changed

In order to realize a world where no one is left behind,dramatically. The Lawson Group has responded to

we will think seriously about what we can do for ourthese changes as the "hub of refreshment in every

customers, our communities, and our planet. Franchisecommunity" by working for activities such as providing

stores and the Group will work as one to take on thefree rice balls to after-school childcare facilities,

challenges of solving social issues.

4

Speak out
your ideas
to take action.

Contents

Value yourfriends tobecome one.

SDGs initiatives highlights
2

Franchise Store SDGs Awards for FY2020

6

Various initiatives for SDGs by group companies

8

Material issues and major initiatives/Goals for 2030 and 2050 (KPI)

Surprise 'Whew!' discoveries

Offering deliciousness

It wouldn't be Lawson without amazing discoveries and10

Utilizing local ingredients and the delicious taste of freshly cooked foodexciting surprises in products and services.

12

Quality-focused and society/environmentally-friendly tastiness

Surprise 'Whew' happiness

Becoming a health hub for people and the community

By creating clean stores and providing pleasant customer

14

Supporting people to "eat deliciously and live healthily"service, Lawson will make both customers and employees

16

A health hub to revitalize the community

happy.

18

Creating stores that value store crews

20

Working as a watch station for the safety of people in the community

engaging in medical actions, and supporting children.
Surprise 'Whew!' kindness

Promoting environmentally-friendly lives

Reduction of waste and environmentally friendly initiatives.

22

Reducing CO2 emissions through energy saving and energy creation

This is the Lawson for a new era, living in harmony with our24

Reducing plastic use for shopping bags and packaging

communities and the earth.

26

Reducing food waste which also supports people in the community

28

Improving the safety, security, and convenience of customers

Promoting environmentallyfriendly lives

Hello everyone. Lawson has established the Chief

Act in good faith.

Becoming a health hub for people
and the community

President and CEO
Representative Director
Chairman of the Board andChief Sustainability Officer

5
Enjoy
your challenge.

Offering deliciousness

VisionSDGs initiatives highlights

Contents

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We are working on various initiatives atstores across Japan for "Creating Happinessand Harmony in Our Communities," which
eventually promotes the SDGs.

We have been working on
various projects together withpeople in the community
Ms. Miwa Mukawa
Store Manager
Yamanashi Branch/Minami-alps Sangun
Store

Every year after each class, we
receive a thank you report fromall the students

Local children and teachers are
happy with our efforts

Utilizing milk cartons as toilet paper
We heard that if you collect milk cartons, you can exchange
them for toilet paper to be used at school, so we wash anddry the milk cartons used at MACHI café and donate them tothe local elementary school. A little effort can make people
happy, so we are continuing this activity hoping that otherstores will also follow suit. We have been doing this foralmost a year and have donated about 2,000 packs.

Mr. Kimio Sato
Owner
Kishiwada Branch/Kawachinagano
Mikkaichi Ekimae Store

Providing on-site lessons to elementary
schools for 17 years so that students canlearn about the environment through Lawson
For seventeen years in a row, we have been providing thirdgrade elementary school students with on-site classes andstore tours. We talk about the Lawson Group’s philosophy,
store mechanisms such as the ordering system, and social
contribution activities including fund-raising and recycling
activities in the classes. We hope that our activities willcontinue to encourage children to think about the environment.

Ms. Sachiko Tamaru
OwnerTokyo Higashi Branch/Tabata 6-chome
Store

2

Promoting environmentallyfriendly lives

Our crew was touched by the"thank you" from our customers

Bringing joy to children who have losttheir fun due to the COVID-19 pandemic
In order to help children and their parents with high stresslevels caused by the COVID-19 pandemic, we planned an
event to distribute coloring sheets printed out on a copy
machine to elementary school children and younger. If thechildren brought them back, we would give them side dishcroquettes and soap bubbles. A nearby restaurant sponsoredthe event and paid half the cost of the bubbles, and weannounced the project on posters in our store.

Becoming a health hub for people
and the community

Mr. Yasumasa Momose
Owner
Matsumoto Branch/Matsumoto SasabeStore

We delivered lunches with the teacher's name on them when there wasa field trip at a nursery school. For elementary schools, we shared ourstore's restrooms and parking lot during events. For junior high school
students, we accepted students for work experience and provided on-siteclasses. We delivered beverages at the sports festival for high schools andparticipated in the food stalls at the cultural festival. As such, we employ
women's unique viewpoints to contribute to our community closely.

Offering deliciousness

Our group philosophy and business policy, the "Three Promises," contribute to the SDGs and lead to happinessand harmony in our communities. We solicited examples of "activities creating happiness and harmony in ourcommunities" undertaken at stores nationwide and presented the "Franchise Store SDGs Awards for FY2020."
We would like to introduce the initiatives of the ten winning stores.

From a woman's unique perspective,
supporting the future of local children

SDGs initiatives highlights

Contents

What is the SDGs?
The "Sustainable Development Goals (SDGs)"
were adopted by the United Nations Sustainable
Development Summit in 2015. As part of our aim
to achieve our group philosophy of Creating
Happiness and Harmony in Our Communities,
Lawson proactively promotes the initiatives
toward the fulfillment of SDGs by
setting material issues and
KPIs.

LAWSON SDGs HANDBOOK 2021

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Hearing "Thank you for yourhard work" from our customers
encourages us more thananything
Mr. Yasuhiro Nakano
Owner
Osaka Chuo Branch/Dotonbori StoreMr. Muneyuki Yusa
Owner
Miyagi Minami Branch/Watari
Yamamoto StoreIn 2020, when Lawson Headquarters distributed rice balls
to after-school childcare facilities, we quickly addressed theshortage of rice balls, made them in the kitchen and thendelivered them. After this, we started to receive orders forrice balls from the childcare facilities. In return, we donatedabout 10 cases of snacks for the children during summer
vacation and Christmas.

Contributing to local communities
through traffic safety, beautification
activities, and environmental measures
Since March 1997, we have been working as a traffic
warden for one hour twice a month to help children andelderly people cross the street. We also regularly pick up
trash along the national highway 500 meters north andsouth of the store. All the proceeds from the recyclable
garbage that we separate at the store are donated to the
town's elementary and junior high schools, half each.

Mr. Akikazu Shibata
Owner
Kanagawa Higashi Branch/
Zuyoshindo Nagae StoreWe feel connected to ourcommunity when our customers
say, "Thank you for your hardwork"
Mr. Masaaki Yamauchi
Owner
Keihanna Branch/Kameoka Umahori Store

Practicing errand-running during ourmobile sales at elderly facilities
We visit elderly people's facilities with our mobile sales
vehicle to sell our products. Since there are many customers
in wheelchairs, we try to make it easier for them to purchaseproducts that can be stored at room temperature by placing
them on tables. By having the owner and store manager visit
the facilities together, we can listen to the customers' needs
and try to respond to their requests as much as possible.

Promoting environmentallyfriendly lives

Learning with the childrenthat "Separate and you get
resources, mix and you getgarbage"

Presenting rice balls and original sweets
to local school children

The words "Thank you foralways coming" from ourcustomers are very encouraging

We have expanded our mobile sales, originally conducted onlyat the construction sites of electric power companies, to areas
where shopping is inconvenient and to two nursing homes. In
cooperation with local citizens' committee members, we sell
daily delivered food, beverages, confectionaries, and bakery
items to elderly customers with reduced mobility. We arecontributing to the community through mobile sales.

Becoming a health hub for people
and the community

Mr. Chikara Toyoshima
Owner
Okayama Nishi Branch/Kurashiki
Fukuda StoreWe regularly carry out beautification activities in the Dotonbori
shopping district and the local Jizou shrine. We also take the leadin creating a safe and secure community by providing guidanceon illegal signboards and raising awareness about abandoned
bicycles, etc. in the presence of the construction bureau, police,
and ward office. We are also planning to revitalize the shopping
district, which is struggling due to the pandemic.

Mr. Tomoaki Fujita
Owner
Ehime Higashi Branch/
Saijo Hiuchi StoreWe provide mobile shopping services
to people who live in the region where
shopping is inconvenient

Offering deliciousness

Going forward, we hope to visit
facilities for the disabled andelderly

Practicing beautification andrevitalization projects to make ourcommunity safe and secure

The mobile sales serve as aplace for local residents to checkon their safety and socialize

SDGs initiatives highlights

Contents

Creating a store that is useful to thecommunity as well as a place for learning
We accept second-year junior high school students for a threeday work experience program. The students spend five hours a day
working at our convenience store, and each time they are delighted,
telling us, "It was a good experience." Through these activities, wehave strengthened our ties with local junior high schools. We also
participate in daily cleanup activities around nearby houses andregular cleanups of the river and shopping area.
Lawson’s Way

1

Create stores
filled with the best
smile in town.

1

4

LAWSON SDGs HANDBOOK 2021

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Group companies are working on the SDGs
in various regions and ways.
Group companies are promoting efforts to attain the SDGs, such as energy saving measures, food waste
reduction, and plastic reduction, in cooperation with local community residents in various regions.

Opening of an eco-friendly model
store in Shanghai, China

Lawson Store100, Inc.

Reducing food waste by promoting
the sell-off of products

SEIJO ISHII CO., LTD.

Developing and selling three types ofbread in collaboration with commercial
high school students in the prefecture

Custard Beniimo (Red
Potato) CroissantChubu Commercial
High School

Shikwasa Pie
Nago Commercial &Technical High School

SHIKUWA-Cheese
CHOKOTTO CroissantNaha Commercial HighSchoolUnder the store concept of "aiming to be aconvenience store that supports your menu,"
LAWSON STORE100 offers a variety of fresh foodand other grocery products to support daily meals.
It strives to reduce food waste by setting a discountschedule for each product category and selling off
products approaching their expiration date.

Lawson Kochi, Inc.

Lawson Entertainment, Inc.

Selling rice ball sets in Wappa(wooden lunch box) style containers
made of paper

The "L-Chubo," auniquely developed instore kitchen, released
the "Rice Ball
Set Ume Chirimen"(plum and dried
whitebait) which uses a paper container for the first time to
reduce plastic on June 15, 2021 (480 yen including tax).
It contains Ume Chirimen rice balls, Sasami Tatsuta-age(fried chicken), and Edamame Fukkuraage (plump friedsoybeans) in a Wappa style container made of paper.
6

Lawson Bank, Inc.

Lawson Minamikyushu, Inc.

Promoting SDGs activities throughan employee participatory project

Promoting PET bottle recycling incooperation with Osaki, Kagoshima
Prefecture

We launched an employee participatory project topromote SDGs initiatives from three perspectivesof corporate management, business, and function
provision in 2020. Moreover, a team of four employees
takes turns each month to lead SDG activities within
the company, to encourage all employees to think andact on the SDGs as their personal issues.

In cooperation with Osaki Town, which is
implementing an SDGs model project starting with
waste recycling, we collect PET bottles at LAWSON
Osaki Nogata Interchange Store in Nogata Arasano
Roadside Station and recycle them at a nearby
recycling center. We will continue to cooperate with
Osaki Town in creating a sustainable community.

Promoting environmentallyfriendly lives

On April 28, 2021, we opened an eco-friendly model
store, Lawson Qixin Road No. 1010, in Minhang
District, Shanghai, China. The store employs energysaving refrigeration equipment, high-efficiency LED
lighting, a new self-service microwave oven, and an
energy-saving implementation support system, aiming
to reduce electricity consumption and CO2 emissions
by approximately 20% compared to 2015.

We use plastic shoppingbags containing 50%
biomass, a naturallyderived raw material,in all our stores.
Furthermore, from
June 21, 2021, we will
experimentally introduce
plastic shopping bags
(extra-large size only)
containing 90% biomass in some stores. After verifying
the usability and other aspects of the bags, we will
expand the use of the bags to all sizes from October
and introduce them to all stores sequentially.

Disseminating information throughcompany newsletters and SDGs training
To raise employee
awareness of
the SDGs, we
disseminate
information throughour company
newsletters and conduct SDGs training. In 2020, we
conducted training four times in total, starting withessential knowledge and explaining issues in Japan andexamples from the entertainment industry to promote
employee understanding.

Becoming a health hub for people
and the community

To promote Okinawa Prefecture's industries, the "ProductDevelopment Project" is held every year to develop
original products in collaboration with commercial highschool students in the prefecture. We selected three
items out of 109 entries and released three types ofbread that incorporate ingredients produced in Okinawa
while focusing on taste and appearance in 2020.

Experimental introduction of plastic
shopping bags containing 90%
naturally-derived raw materials

Offering deliciousness

Shanghai Lawson, Inc.

Lawson Okinawa, Inc.

SDGs initiatives highlights

Contents

LAWSON SDGs HANDBOOK 2021

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Contents

Lawson’s material issues and major initiatives
Based on our business policy: the “Three Promises,” we classified our value chain-related initiatives into six
categories taking into account social issues and conditions.
We decided our material issues from customers’ standpoints placing importance on our initiatives as an organization
responsible for safe and secure social infrastructures which is the most important thing for a retailer.
Also, from 2021, major group companies have identified priority issues and set goals (KPI). The entire Lawson Groupwill combine forces to solve social and environmental issues.

Environmental Vision "Goals for 2050 (KPI)"
Lawson Blue Challenge 2050!
Save our blue planet!

*The main initiatives and services have been revised or abolished, with those that have already been completed removed and new ones added.

Business
PolicySuperior
taste

Surprise "Whew!"
discoveries

Humankindness

Surprise "Whew!"
happiness

Environmental(Machi*)friendliness

Surprise "Whew!"
kindness*M achi (literally “town”) refers to thecommunities in which Lawson operates and, byextension, the global village as a whole.

Applicable
SDGs

Achieving a sustainable
society and creatinghappiness and harmony inour communities

Material Issues(Materiality)

Major Initiatives* andServices (examples)

Providing Safety/Security-Oriented
Overwhelmingly High Value-Added
Products and Services Friendly toSociety and the Environment

・Providing high value-added private brand (PB) products
・Deployment of Machikado Chubo in-store kitchens・Planning and developing locally-produced products for local
consumption, and active use of domestic ingredients・Development and sales of socially and environmentally-friendly products
・Development of products and services that respond to changes in society
・Building and operating a supply chain that is friendly to society(human rights, etc.) and the environment
・Conducting fair and equitable transactions with suppliers

Reducing CO2 emissions
CO2 emissions per store
Reducing food waste

100 %Reduce by100 %Reduce by

Reducing plastic(for containers and packaging)
Lawson’s original products
Eco-friendly materials

100 % used

Goals for 2030 (KPI)

50*

Reducing CO2 emissions
CO2 emissions per store

Reduce by%
v. 2013 levels

50

Supporting Health Promotion for All
People Through Products and Stores・Development of low-salt, low-carb, and protein-enhanced products
・Creation of a pharmaceutical product sales system
・Promotion of collaboration with local governments on health promotion

Reducing food waste

Reduce by%
v. 2018 levels

Providing Comfortable Work
Environment Leading to Job Satisfaction

・Creation of a comfortable work environment in stores・Training of store crews and promotion of their retention
・Introduction of the owner support system

Reducing plastic
Plastic for containers
and packaging

Reduce by%
v. 2017 levels

Supporting Women, Senior People aswell as Children’s Growth・Promoting fund-raising programs for children's futures
・Creation of an environment to support children’s learning
・Donation of products to facilities that require food support

Coexisting Synergistically with
Communities by Serving as Part ofSocial Infrastructure

・Promoting mobile sales and delivery services
・Executing comprehensive regional agreements with the local
governments and promoting collaboration
・Collaboration with national and local governments to support
stricken areas in the event of a disasterSustainable Environment
Preservation Activities Toward
Carbon-Free Society

・Promoting energy efficient stores and offices
・Utilizing and spreading renewable energy
・Promoting products to be sold off or sold by weight, anddeveloping products with a longer consumption period・Reducing plastic used for containers, packaging and promotional materials
・Reducing the use of natural resources in copy paper and others

30

50 % used
Reduce by100 %Lawson’s original products ecofriendly materials
Plastic shopping bags

* Revised upward from 30% to 50% in June 2021

Endorsement of TCFDIn April 2020, we endorsed the TCFD (Task Force on Climaterelated Financial Disclosure). To respond to the intensifying
climate change issue, we analyze the risks and opportunities
associated with climate, understand the impact on our businessstrategies, and consider countermeasures, while striving todisclose information proactively.

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Lawson is contributing to the revitalization of the community through product development using local
ingredients and antenna shops. We also provide high value-added products that make people happy withfresh tastes.

We promote local production for urban consumption by using local ingredients to deepen our ties with thecommunity. In addition, antenna shops in partnership with local governments provide information on local specialties
and tourism.
Iwate Prefecture

Morinou Melon Bread

Aichi Prefecture

Gamagori Mikan Sandwich

A dessert-like and gorgeous-looking
fruit sandwich is made with large pieces
of "Gamagori Mikan" mandarin oranges
and rich cream.

Hidaka Kelp Soy Sauce Grilled Rice Ball

Mixed Rice Ball Naked Barley Ume Hijiki

Ehime Prefecture is the largest producerof "naked barley" in Japan, and it hasa crunchy texture and savory taste.
Crunchy ume plums and Matsuyama
hijiki are combined.

Niigata Prefecture

Lawson Farm Niigata Koshihikari Rice Ball Boxed Meal

The "first Koshihikari rice of the year,"
harvested in Lawson Farm Niigata
and characterized by a good balanceof sweetness and fragrance, is used.
The set includes a salted rice ball anda grilled salmon rice ball marinated in"Jiman Murasaki-Shoyu (soy sauce)"from Niigata Prefecture.
Osaka Prefecture ice Ball with Fried Rice Using Onions
R
from Senshu

We began full-scale development of the “Machikado Chubo" in-store
cooking service in 2013 through repeated trial and error. It started withfour stores but has now grown to 6,700 stores.* Among the various
products we offer, "Thick-Sliced Sangenton Pork Cutlet Sandwich" and"Rice Topped with Fried Chicken Served in a Box" are very popular
because of the quality that is only available by in-store cooking. We also
launched products in collaboration with food service companies, such as
the Kushikatsu Tanaka's Sauce Pork Cutlet Rice Bowl, to make it easierto enjoy the taste of specialty restaurants. From now on, we are planningto develop products in each region based on the opinions of franchise
store owners and crew members who are well aware of the needs of thecommunity and customers. Currently, we are developing new products
like the "Obihiro pork rice bowl" every month that meet the region's
needs as a local rice bowl. With the key phrase, "As we have an in-store
kitchen, let’s do what we can," we would like to make many customers
aware of the value of Machikado Chubo and develop it into a productservice that will be loved for many years to come.

Thick-Sliced Sangenton Pork Cutlet Sandwich

Rice Topped with Fried Chicken Served in a Box* As of the end of June 2021
Kushikatsu Tanaka's Sauce Pork Cutlet Rice Bowl
(Sangenton Pork Loin)

This rice ball is made by simply using
onions and eggs as ingredients, so you
can fully enjoy the taste and texture of"onions made in Senshu."Promoting environmentallyfriendly lives

Ehime Prefecture

Hokkaido

These grilled rice balls are made with
"Tomoe brand's Hidaka Kelp Shoyu (soysauce)," which is popular in Hokkaido.
It has a rich soy sauce flavor with adelicious taste. The rice used in thisproduct is Hokkaido-grown rice.

Fumiki Mizushima

General Manager
Daily Foods and In-Store Kitchen Dept.
Merchandising Division
Lawson, Inc.

Becoming a health hub for people
and the community

We jointly developed this bread with
Morioka Agricultural ("Morinou" in short)High School. The bread uses Iwate
wheat, sandwiches wild grape jam andwhipped cream with milk. The shape is
inspired by Morinou's school emblem.

The "warm and freshly made taste" born
through repeated trial and error is loved bymany fans.

Offering deliciousness

Revitalizing local communities with local production for urban consumption by
developing products with local ingredients

SDGs initiatives highlights

Surprise "Whew!" discoveries

We value local specialties, seasonal
ingredients, and freshly prepared tastes.

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Deployment of local governments’ antenna shops
As part of the comprehensive
regional agreements withlocal governments, weoperate antenna shops for"tourism promotion" and"sales expansion of local
commodities/food materials."
The antenna shops of five
local governments areoperated in seven LAWSON
stores throughout the year
(as of the end of July 2021).
10

Kumamoto Prefecture umamoto Akaushi Beef Rice BallK
(with Wasabi)

These rice balls are made from
"Kumamoto Akaushi Beef,”characterized by its delicious leanmeat and good balance of fat. It has an
elegant taste with wasabi.

Lawson’s Way

2

Speak out
your ideas
to take action.

LAWSON SDGs HANDBOOK 2021

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The basis of deliciousness is quality and scrupulous
attention to society and the environment.
Coffee brewed at MACHI café uses beans only from farms that consider not only the quality of the beans,
but also the workers and the environment. Also, LAWSON Farms prepare healthy soils to protect theenvironment and produce safe and delicious vegetables and fruits.

Different types of coffee beans are blended after being
roasted in a way appropriate for each type

Fresh milk rich and sweet in taste is 100% used

The hot coffee in the freshly brewed coffee service "MACHI café" is made from Arabica coffee beans from designatedfarms or production regions in the four countries*1 that can fully manage the entire process from production to delivery
for every single coffee bean. As such, customers can enjoy scrumptiously sour and fruity tastes with a sweet and mild
texture of high quality. In addition, various coffee beans are blended after being roasted appropriately for each type tomaximize the taste and aroma specific to the bean (post-mixing method). Fresh milk*2 is only used for café latte so thatits rich and sweet taste can be accentuated when being mixed with coffee.

We have deployed Corporation Qualified to Own Cropland LAWSON
Farms in 17 locations across Japan (as of the end of May 2021)
to ensure a stable supply of fruits and vegetables to Lawson Group
stores, and support customers' healthy eating habits. Each LAWSON
Farm conducts a soil analysis before planting to prepare healthysoil ideal for growing crops. They produce wholesome tasty fruits
and vegetables based on the "Nakashima method" that focuses
on giving appropriate nutrition to each crop in accordance withgrowth. We also strive to secure sustainability in such areas asquality improvement, food safety, and environmental preservationby conducting initiatives to receive "GAP certifications (JGAP and
ASIAGAP)."
Also, we are making effective use of agricultural products byprocessing "vegetables with imperfections," which are usually
discarded without being sold in stores, and using them in salads andpickles.

Tiramisu

Dried Fruit and Nut Cassata* The Single Origin Series and Decaffeinated Series are out of the scope.

12

Name of Farm

Certified Item

Japanese Mustard Spinach,
LAWSON Farm Chiba
Japanese Radish, Carrot,
Cabbage
LAWSON Farm Yamanashi
Peach, Kyoho Grape
LAWSON Farm Aichi
Cabbage
LAWSON Farm Hyogo
Onion
LAWSON Farm Tottori
Japanese Radish
LAWSON Farm Ichikikushikino Lettuce
LAWSON Farm Satsuma
Cabbage

We are advancing the "post-new normal" product developmentthat adds elements of "health," "environmental friendliness," and"lifestyle support" based on our responses to the "new normal" thathave been on demand up to now. For example, we have developed
and marketed frozen desserts that people can eat right out of thefreezer without the need to defrost. We have met the increasing
demand for frozen foods as stay-at-home and other restrictions
have led people to buy in bulk in a single shopping trip. The productcan also be stored for a long period of time, leading to a reduction
in food waste.

Promoting environmentallyfriendly lives

Apple PieSee ra.org/ja for details

MACHI café uses only coffee beans from Rainforest Alliance Certified farms that promote human rights of farmers
and workers, protect biodiversity, and use farming methods which protect natural resources and the environment.*
The Ipanema plantation in Brazil is working to improve the working conditions of plantation workers and support
the education of children. The farm has also created a nature reserve within the site to protect the lush nature. For
example, more than 160 beehives have been set up to promote the pollination of various native plants and increase
biodiversity.

by LAWSON Farm

Responding to the need for bulk purchases.
Developing and selling ready-to-eat frozen desserts*1 Beans for café latte and iced coffee are from five countries. *2 Heat-sterilized fresh milk

Sourcing coffee from Rainforest Alliance Certified farms fora better world for people and nature● List of Nakashima method certified food items

Becoming a health hub for people
and the community

Using only specially-selected coffee beans including ripened
coffee beans harvested in Ipanema, Brazil*ImageLAWSON Farms for people's healthy eating habits

Offering deliciousness

MACHI café celebrates 10 years since its birth.
Continuing to provide high quality coffee with attention to beans and roasting

SDGs initiatives highlights

Surprise "Whew!" discoveries*ImageNext Page

Contents

Expanding the handling of FSC ® certified products that help take care of forests
We promote the handling of products and the use of containers and packaging
made from materials with "FSC® certification," based on FSC’s standard for
responsible sourcing. We are using these materials for our original paper cups,
paper plates, and beverage paper cartons. We are planning to expand the use in
the future and continue our efforts to handle products and procure raw materials
in an environmentally-friendly and sustainable manner.
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Helping people eat deliciously and improvetheir eating habits for healthy lives.

"Kara-age Kun" celebrates its 35th anniversary. It is made with domestically
produced broiler chicken breast and is Locabo.*1

Aiming to become a "leading regional health store," Lawson conducts initiatives to improve people's healthin the community. We continue to help people in the community enjoy long and healthy lives under the twopillars. One is "meal solutions" for improving people's physical health through daily eating habits. The otheris "self-medication support" for helping customers maintain good health by offering consultation services tothose concerned about their health if necessary.

Supporting health by providing products that include protein and fiber while
controlling carbohydrate intake

Revitalizing thecommunity

Self-Medication Support●Product deployment based on 11 topics
・Vegetables, good-quality protein, etc.

●Handling prescription drugs● Commitment to agriculture● Creating healthy communities in collaboration withlocal governments
・Medical checkup at convenience stores, healthimprovement projects, etc.

● Joint development with food material/
processing companies

 andling OTC drugs (Over-the-counter drugs)●H● C ollaborating with sports-related businesses
Medical institutionsin the community

Rice Balls with Salmon andWakame Seaweed Cooked with
Kombu-dashi Broth

NL
2 Pieces of Sticky Barley Milk Ball

NL
2 Pieces of Bran BreadMilk cream is infused into the chunky
dough containing sticky barley flour. It
is not only low in carbohydrates, but it
also contains dietary fiber.

Bran is used for this product. It contains
many nutrients such as dietary fiber,
and the sugar content is low comparedwith wheat.

Appropriate level ofworkout
Collaboration with local
governments

Eating healthy food for ahealthier life
Health improvement initiatives through productdevelopment
We develop and sell products focusing on "low-salt," "lowcarb," and "intake of protein," all of which provide solutions
to customers' lifestyle-related issues, aiming to realize"something more delicious.”

14

Creating an environment
appropriate for self-healthmanagement
Providing solutions tocustomers’ lifestyle-related
issues・Skipping breakfast

・Lifestyle disease (excessive
intake of sugar and salt)
・Needs for extended healthy life
expectancy

Three essentials forhealth in productdevelopment
・Low-carb

・Intake of protein
・Low-salt

We reduced the amount of rice andadded soy protein and sticky barleyinstead, cutting the sugar content by
about 37% (compared to the 2020
edition of the Standard Tables of Food
Composition in Japan, "Rice Ball (UruchiRice)" without ingredients).

NL Green Smoothie 200g
It contains 118g of 12 kinds of vegetables(per meal)* including kale and peucedanum
japonicum and is made easy to drink withthe touch of apple and lemon.

Lawson’s Way

Promoting environmentallyfriendly lives

StoresWe offer health-focused products such as low-carb rice balls with strict attention to tastiness using "soy protein"and "sticky barley,” and bakery products that make it easy to consume protein. Also, regarding NATURALLAWSON's products developed with specially selected materials under the concept of beauty and health, we
support customers' healthy lives by offering unique products that focus on the flavor of the food and pay attention to
nutritional balance and health.

Becoming a health hub for people
and the community

Meal Solutions*1 "Locabo" is a registered trademark of the Eat & Fun Health Association. Some products are not certified as Locabo.
*2 Foreign wheat is used on the same line during flour production, and there is a possibility of contamination.

Offering deliciousness

The "Kara-age Kun" series marked the 35th anniversary of the launch on April 15,
2021. We strengthen our initiatives for the "safety and security" of food by using 100%
domestically produced broiler chicken breast and wheat*2 and ensuring that products
are produced at domestic plants with quality management systems in place.Kara-age
Kun Regular (5 pieces) has a sugar content of 1.6g per piece (8g for 5 pieces) and aprotein content of 2.8g (14g for 5 pieces).

We support people to live healthily by providing "delicious and healthy meals" such as low-carb/lowcalorie bread and low-salt and additive-reduced boxed meals and offering consultation services about
their health and handling of prescription drugs.

SDGs initiatives highlights

Surprise 'Whew!' happiness

Healthy life
with good taste

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4

Value yourfriends tobecome one.

* Daily intake target: 350g or more (from the Ministry of
Health, Labour and Welfare's "Healthy Japan 21")

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Becoming a health hub to revitalize thecommunity.

Supporting healthcare workers in Japan
Donating based on the number of salesof MACHI café

Helping with vaccination
appointments at Care LAWSON

We widely support the healthy lives of people living in the community through various initiatives in
response to changing social conditions, such as support for medical professionals and face-to-faceconsultation for vaccination appointments.

Mr. Toshiaki Suzuki

We donated 4,646,827 yen to the Japanese Nursing
Association based on MACHI café sales to support
healthcare workers.

Owner
NATURAL LAWSONToritsu Komagome Byoin Store

Enhancement of the sales of OTC drugs. Supporting the health of the community

Online seminars to help owners
improve their health

A wide selection of products unique to stores in
hospitals, including nursing supplies and belly
bands

As one of the welfare menus of the Lawson Owners
Welfare Association, we hold seminars supporting
health enhancement. The seminars have been held
online/on-demand from 2020 due to the COVID-19
pandemic.
16

Promoting health and communication
among Headquarters’ employees

Promoting environmentallyfriendly lives

Store entrance

Healthcare LAWSON stores havereceived favorable responses since
they offer a wide range of items
including OTC (over-the-counter)drugs and beauty products, whileregistered sales clerks are available on the sales floor to provide consultations about medicines. Also, we haveopened stores with dispensing pharmacies in collaboration with major dispensing pharmacy chains QOL Co., Ltd.
and Miz Co., Ltd., which operates dispensing pharmacies and drugstores in Saga and Fukuoka prefectures. In
response to the COVID-19 pandemic, we also offer online medication guidance and experiment with prescription
pickup. We are the first company to start selling OTC medicines on "Uber Eats" in Japan. We carry about 50 typesof second-and third-class pharmaceutical products such as cold medicine, eye drops, and stomach medicine.

Becoming a health hub for people
and the community

In running a store in a hospital, I always try to make NATURAL LAWSON
the liveliest place in the hospital. Since it is in a hospital, one tends to thinkit should be as quiet as possible to avoid disturbing the main customers:
patients, doctors, and nurses. Rather, I believe that a hospital is a place
where people become energized and have hopes of becoming healthy,
so I want customers to casually and happily shop at my store. I ask all
crew members to be aware of creating a store that makes people feelat ease when they come here. We are currently facing many difficulties
in responding to the COVID-19 pandemic but I engage with each crew
member as much as I can and tell them to "make things lively even undersuch circumstances," "enjoy your work," and "satisfy customers." With
this in mind, with a positive attitude and hope, I would like to overcome thecurrent difficult situation together with the people of the hospital.

For elderly people having trouble making reservations for
vaccinations against the new coronavirus, we assistedthem at the consultation counter of Care LAWSON (somestores) with making reservations by providing terminal
input support, etc.

Offering deliciousness

Because the store is located inside a hospital,
we need to be the most energetic andrelaxing place.

SDGs initiatives highlights

Surprise 'Whew!' happiness

Next Page

Contents

The "Shinkansen
Walking" program
was implemented
as a sports eventfor Headquarters’
employees using a cell phone app. It sets daily targets
for the number of steps walked on each course basedon the distance of the bullet train route, and teams
walked together every day to improve their health andstimulate communication among employees.
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We are promoting various services and support, such as customer-operated registers and microwave
ovens, that are easy for customers to use and for employees to work.

Introducing "matchbox," a one-off
human resources recruitment service

Creating a mechanism for information sharing anddirect dialogue with franchise stores"Lawson seminars" which share the Company's policies
and directions with the franchise stores to strengthen its
partnerships with franchise stores and "area meetings"
where franchise owners share successes or operational
plans are convened (held online from 2020).
Lawson has established many systems by enabling
members of the Board of Directors, including thePresident, to communicate directly with franchise stores toheed feedback from the field, which is the most importantfor us. We aim to become a group of franchise stores andHeadquarters that work together to create happiness andharmony in our communities through these efforts.

Deploying customer-operated
registers nationwide
POS cash registers
installed in stores acrossJapan can be replacedwith customer-operated
cashless registers. We
respond to customer
requests that they want todecrease the opportunity
to come into contact with other people under the
COVID-19 pandemic or that they want to operate bythemselves. This register is available at about 6,300
stores* as of the end of June 2021.
* The operating hours and numbers of customer-operated cashlessregisters differ from store to store.

Changing customer service forhandling microwave and fast-foodproduct equipment to self-service

We implement the initiative to change the customer
service for handling microwave and fast-food productequipment to self-service at some stores. While
responding to customer needs that "I want to warm mymeal based on my preference," and "I want to selectand pick up any product I want during busy times,"crew staff can save steps to receive orders, leading to
a decrease in their working hours.

Lawson’s Way

Promoting environmentallyfriendly lives

On April 1, 2021, we introduced"matchbox," a one-off humanresources recruitment service by
our affiliate Lawson Staff, Inc. for
LAWSON stores across Japan.
This service allows stores to freely
post job openings online at theirdiscretion, matching and hiring
human resources on a one-off basis for shifts during
understaffed hours or in the event of sudden absences.

Triggered by the spread of the COVID-19, area meetings,
which were conventionally held in a group to share
information between branches and FC owners, are now
convened online. Participants share details of sales activities
planned for the following month as well as of their past
successes, or exchange opinions to help individual storesimprove their management capabilities.
We will continue to promote communication between
the Headquarters and franchise stores by identifying
and applying the good points of online and face-to-facecommunication.

We created a textbook titled: "The Guide for Working at Lawson for the First
Time," to train new store crew members (part-time workers). It focuseson basic store rules to learn at their initial stages and customer services
including cash register operation work. Furthermore, we hold "humanresources development workshops" for those who play the trainer role to
new crew such as franchise owners, store managers, and crew leaders.
We support store crews so that they can actively and cheerfully work at thesame store for a long time to come.

Becoming a health hub for people
and the community

We obtained approval for a temporary staffing businessto support franchise owners in 2020 and introduced
the "Owner Support System" in September. When
franchise owners have ceremonial weddings, funerals,
or refreshing vacations, we dispatch our Headquarters’
employees to take care of store operations on theirbehalf. Approximately 60 Headquarters’ employees
are assigned to eight locations nationwide to support
franchise store owners who take vacations.

Holding area meetings online

Promoting utilization of a textbook for new store crew

Offering deliciousness

Introduction of FC owner support
systemSDGs initiatives highlights

Surprise 'Whew!' happinessWe are striving to create a store that values
not only customers, but also employees.

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5

Act in good faith.

18

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Cooperating with an internship simulation program* which junior and high school
students work on in class

Lawson supports people in the community by conducting various activities such as fund-raising
campaigns for realizing children's dreams, social experience programs, and initiatives to strengthen thesafety and security of the community.

In this internship simulation program, each team member
was able to express their own opinions and worked
seriously. It was exciting and fun to see our ideas takeshape. Thank you.

Lawson Green Fund'Happiness in Communities'
Fundraising- Creating a better future for children -The National Land Afforestation Promotion Organization

We support school
afforestation
activities conductedin primary/juniorhigh schools
and special
needs schools throughout the nation and support forest
improvement projects led by voluntary organizations. The
number of projects participated by franchise owners andothers is 1,611 (as of the end of February 2021).

“Support Dreams Fund” (Scholarship programfor children from single-parent families)
Organization receiving donations“Dream Classes” Fund
Organization receiving donations

Japan Football Association

This scholarshipprogram supports
children in singleparent families whowish to realize their
dreams. 30,000
yen is provided to 400 students from third year of junior highschool to third year of high school on a monthly basis.

We support the"Dream Classes"
where athletes talkto children about
the importance of
having a dream
The classes were held online in 2020 and 2021.
since 2019.
Approximately 1,260 students of 42 classes in 22 schools
have participated in 2020.

Utilizing the "Lawson Green Fund" to produce videos for children to enjoy
We are making a video to introduce our forest maintenance activities and therole of forests to children and customers. While social volunteer activities havebeen postponed or canceled due to the COVID-19 pandemic, the feeling ofparticipating in actual activities can be simulated and enjoyed.

Holding career mentoring program
Career development support for high school students in the Tohoku region

We provide
support for the"TOMODACHI HighSchool Women
Career Mentoring
Program," a career development program for female
students in the Tohoku region. In 2020, the program
expanded the participants to first- and second-year
high school students of three prefectures in the Tohoku
region (Iwate, Miyagi, and Fukushima) and was held
online.

Sendai Mock store in Student City*
We set up abooth at the city's
work experiencefacility. Children
experience cash
register operation, stocking the shelves, and sales data
aggregation as part of the class program. The program
fosters social independence by discussing and resolving
issues that arise in the workplace. Approximately 8,600
elementary school students from 114 schools will
experience the program at the facility in 2021.
* "Student City" is an experiential economic education program owned by
the public interest incorporated association Junior Achievement Japan.

Participation in Safety Station activities
Lawson actively participates in Safety Station activities led by the Japan Franchise
Association (JFA) to promote the initiatives to create a healthy environment for juveniles togrow in addition to providing support for “realizing a safe and secure community.”● Lawson’s Safety Station activity data for 2020

For details:"Ponta and Rico's Summer Vacation Adventure!" created in August 2021

20

* The internship simulation program is run by Twice Research Institute, Co., Ltd.

Promoting environmentallyfriendly lives

National Federation of Single Parents and Children’s Welfare
Associations in Japan

A learning program in which junior high school and high school students playing the roles of interns working at acompany complete the assignment provided. The challenge they receive is a real one in which Lawson is engaged.
We provide support in real-time by communicating with them online.

Becoming a health hub for people
and the community

Social contribution activities
delivering customers' goodwill

Organization receiving donations

Offering deliciousness

The first-year "Tsuru (crane)" team from Konan High School,
winner of the Lawson Award (for FY2020)

Lawson Group

SDGs initiatives highlights

Surprise 'Whew!' happiness

A watch station for the safety of all people
from children to the elderly in the community

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Safeguard elderly people:

Emergency response for females

Scam (billing fraud) prevention:

2,615 stores

1,353 stores

2,319 stores

Encouraging juveniles to go homeduring the midnight hours:

Emergency response for children

7,837 stores

707 storesSource: Lawson’s data excerpted from JFA’s questionnaire
for franchise owners and store managers in 2019

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Promoting environmentally-friendly lives"Surprise 'Whew!' kindness project"

Scope 2 (Indirect Electricity consumption of the Headquarters,
emissions)regional offices, branches, and stores

Reducing
plastic use

50

Reduce by%
v. 2013 levels

90

74.2

2013

2020

2030
(Goal)(FY)*2*1 As for the data used to calculate CO2 emissions, the "CO2 Emission Coefficients by ElectricPower Company" were used.
*2 Calculated from April 1 to March 31 of the following year to coincide with the administrative fiscal year

Electricity consumption associated withprocurement of electric power

144.9

Energy consumption of the delivery centers

101.0

In-store waste, and industrial waste
due to store closures and remodeling

20.6

Business trips of Lawson Headquarters’
employees

0.9

Disposal of containers, chopsticks, andplastic shopping bags
Total

23.8
5,301.9

Ten Energy-saving Rules
Lawson has established the "Ten Energy-saving Rules"
to improve the operational efficiency of the in-store
refrigeration and air-conditioning system and reduce thetotal amount of electricity used. We perform maintenanceduties such as adjusting the set temperature and cleaning
filters at each store based on these rules.
1

Clean refrigerator and air conditioner filters once a week

Promoting the introduction of energy-saving
and energy-creating devices and expanding
the number of energy-efficient storesthroughout Japan
Yu Shimizu

Assistant Manager
Store Construction Dept., Corporate
Sales and Store Development Division
Lawson, Inc.

We have opened and verified an environmentally-friendly model store that incorporates cutting-edge technologies.
Going forward, we would like to introduce highly energy-efficient equipment based on the knowledge gained fromthe eco-friendly model store. Then, we will create and deploy a standard model store with high energy efficiency byadopting an energy management system that visualizes electricity usage and controls IoT-based store equipment.

K eep air conditioner temperature settings at 27°C in summer,
18°C in winter, and OFF in spring and autumn
3 M inimize the time for which doors to walk-in and storage freezers andrefrigerators are open while moving products in and out
4 K eep the area around outdoor units of refrigerators and air
conditioners neat and tidy
5 R
 estock summer products that are frozen in-store from stocks
that have been refrigerated
6 Restock hot drinks with products that have been stored at room temperature

Promoting environmentallyfriendly lives

Installation of energy-saving andenergy-creating systems

224025.730
0Lawson began
to employ CFCfree (CO2/HC
refrigerants-based)refrigeration/
freezing systems
in 2010. Approximately 4,200 stores have installed thesystems (as of the end of March 2021). These systems
use CO2 refrigerants whose impact on global warming
is lower than CFCs, and therefore can materiallyreduce greenhouse gas emissions. Also, we installed
solar power generation systems at approximately
240 stores across Japan, with all 12kW used for instore consumption in 2020.We will continue to installsolar power generation systems for our consumption
aggressively.

Raw materials purchased (Private
and national brand products, plastic
shopping bags, etc.)* It does not cover all of Lawson's supply chain. Scope 2 includes electricity
consumption by stores from 2020.

50.9

60

Scope 3(Other indirectemissions)980.7

Becoming a health hub for people
and the community

CO2 emissions per store

27.1%
reduction

From December 2020, three convenience store
operators, Toyota Motor Corporation, and Hino Motors,
Ltd. have jointly launched an initiative to introduce
light-duty fuel cell trucks. From July 2021, we willconduct a demonstration experiment with one truckin Tokyo to identify issues in refueling, delivery, andunloading operations.

4.3

Offering deliciousness

Reducing CO2 Reducing foodemissions
waste

101.8

CO2 emissions(kt-CO2)

Details

Scope 1 (Direct Gasoline consumption of company
emissions)vehiclesSurprise"Whew!"
kindness● CO2 emissions per store*1

Goals for 2030 (KPI)

CO2 emissions generated by our
supply chain for FY2020*
Categories

In conjunction with the Japanese government's raising of the target for reducing greenhouse gas
emissions by 2030, Lawson has also revised its goal for reducing CO2 emissions by 2030 upward from
30% to 50%. To achieve the goal, we are working to reduce electricity consumption in our stores.
（t-CO2）120

Reducing CO2 emissions fromdelivery trucks

SDGs initiatives highlights

Surprise 'Whew!' kindness

Lawson launched the "Surprise 'Whew!' kindness project"to promote initiatives responding to environmental issues
such as reducing CO2 emissions, food waste, and plastic use
for packaging/shopping bags to achieve the goals for 2030
and 2050 (KPI).

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2

7
8
9
10

Lawson’s Way

3

Enjoy
your challenge.

D o not overfill storage freezers and refrigerators
T urn off lighting and air conditioning in back rooms and storage
areas when no one is presentA rrange products so that they do not disturb the air curtain on open casesM inimize the number of times storage freezers and refrigerators are opened

Energy management screen image

Solar power generation systems

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Reducing plastic to solve problems such as
marine plastic waste

Start of a demonstration experiment to install "PET Bottle Volume Reduction andCollection Machine" in cooperation with the Kirin Group

Goals for 2030 (KPI)
Plastic for containers
and packaging

30

50 % used

Reduce by%
v. 2017 levels

Plastic shopping bags
Reduce by

100 %Collecting PET bottles

Promoting the reduction of plastic shopping bags as well as the widespread use of
portable shopping bags
Japan Food Bank Promotion Group in the form of rice. The
donated rice will be provided to families in need of food aid
as part of our efforts to support children's diets.
● Weight of plastic shopping bags consumed per store(Excluding the data on LAWSON STORE 100)

（kg）
800

Plastic shopping bag
consumption rate
25.1%*

652

600

Hiroko Washizu

200

2017
(Base year)

2020

(FY)

Reduction of plastic use for packaging* Not applicable to self-service stores● Plastic packaging weight (index)

100

100

12.4%
reduction

95
90

80

MACHI café
cup for iced coffee

87.6

85

2017
(Base year)

2020

(FY)

Machikado in-store kitchen
Binchotan Charcoal-grilled Oyako(Egg and Chicken) Rice Ball

General Manager
Natural Lawson Merchandising Dept.
Merchandising Division
Lawson, Inc.

Promoting environmentallyfriendly lives

0（%）

Shifting the idea from "reducing the amount"of plastic containers used to "not using
them." It is where the concept of selling by
weight was born.

343

400

* The plastic shopping bag consumption rate is as of the end of February 2021.

We strive to replace plastic packaging items with paper
ones or utilize plant-based plastic to reduce the volumeof plastic waste while retaining the taste and quality of
our original products. We switched to paper cups for
MACHI café iced coffee and others in 2020. Since thebeginning, MACHI café has offered a 10-yen discounton the regular price* if customers bring their tumblers
to reduce plastic.

PET Bottle Volume Reduction andCollection Machine

Becoming a health hub for people
and the community

Effective July 1, 2020, it is mandatory for stores to charge
for plastic shopping bags as part of preserving the global
environment. Lawson strives to reduce plastic use bycharging for plastic shopping bags and using plastic
containing plant-derived materials by 30% in response tothis movement.
Also, we have promoted the use of portable and reusable
shopping bags since 2007. As a result of these efforts,
the shopping bag refusal rate at the end of February 2021
reached 74.9%. We donated a portion of the proceeds fromthe shopping bags at our company-operated stores to theOffering deliciousness

Lawson’s original
products eco-friendly
materials

In collaboration with Kirin Holdings Co., Ltd. andKirin Beverage Co., Ltd., we started a demonstration
experiment to collect used PET bottle containers
at the LAWSON Yokohama Shinkoyasu Store from
July 2021 intending to promote the recycling of
PET bottles. By collecting PET bottles broughtby customers from their homes and using Kirin
Beverage Co., Ltd.'s vending machine operationroute to pick up the collected PET bottles, we aim to
reduce the amount of plastic, improve the efficiencyof transportation, and reduce CO2 and otherenvironmental burdens.

SDGs initiatives highlights

Surprise 'Whew!' kindness

Plastic is a handy material
essential for our lives, but
environmental problems arecaused by plastic waste.
Lawson strives to reduce usefor plastic shopping bags, PET
bottles, and plastic containers
to address the issues.

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Selling by weight is a way to avoid using wasteful plastic containers.
Currently, we sell detergent, shampoo, and other toiletries. Many people
are sympathetic to our environmentally-friendly, non-wasteful products
sold by weight, and the number of new customers who come to our stores
because of our products sold by weight is increasing. From July 2021, we
have added dried fruits and nuts to the product lineup, and expanded thenumber of stores selling them from five to ten. We have received positive
feedback from customers, such as "I wish that nearby stores would sell
by weight," and "It is good to be able to buy in small quantities." We haveachieved the initial goal of introducing weighted sales to reduce plastic by
about 10 kg in one month.
Also, we work to further reduce plastic by conducting a demonstration
experiment in which we provide wooden spoons and disposable chopsticks
in paper bags for three months starting August 2021.

Start of selling dried fruits and nuts by weight inaddition to detergents and shampoos

Wooden spoons and disposable chopsticks in paper bags

24

LAWSON SDGs HANDBOOK 2021

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Working to reduce food waste, which also
supports people living in the community
Goals for 2030 (KPI)● Food waste reduced per store

Reducing food waste

100

100

95

16.0%
reduction

90

84.0

85
80

2018
(Base year)

2020

(FY)

Donating the surplus stock of original products to those who need food aid
donated private brand products and original Ponta
goods through "Kodomo-Takushoku-Ouendan" (Afood delivery program for children and families inJapan). Moreover, we started a new trial in which wedeliver free coupons that can be exchanged for boxed
meals to the users of the food delivery program andhave them pick them up directly at stores. We haveprovided boxed meals and cooked noodles developedin collaboration between Lawson and food service
companies.
* We have set aside a certain amount of time for the expiration date.

270,000
Recipients

Families who need food aid,orphanages, facilities for the disabled, etc.

Statutory target (right scale)(Number of stores)
20,000(%)
100

15,00010,000

906
7,403

5,000

110

106

3,031

2,775

91
2,634

13,97347.9

14,411
50.2

14,112
58.4

60

44.5

46.5

48.5

40

0

2007

(Base year)

80

20

22.5
2019

2018

2020

0

(Fiscal year)*²*1 The food recycling ratio does not include Lawson Okinawa, Inc.,
Lawson MinamiKyushu Inc., Lawson Kochi, Inc.
*2 Calculated from April 1 to March 31 of the following year to coincide withthe administrative fiscal year

Offering discounts to "sell off"
As part of our efforts to reduce unsold products inour stores, we encourage discount sales by using
discount keys on POS cash registers and discountstickers registered as consumables. About 80% of all
stores offer discounted sales of ready-made meals,
which have a short shelf life, fast foods preparedin-store, and in-store kitchens' products (FY2020
results).

Sendagaya 1-chome Store

Chilled boxed meals, which retain freshness and original flavor,
help reduce food waste
Miso soup
Food delivery program for children

We have launched the "Korega" boxed meal series
by chilling (displayed and sold at a temperature ofaround 5°C) our standard products, such as Tatsutaage fried chicken boxed meals and beef hamburger
boxed meals kept at room temperature (displayedand sold at a temperature of around 20°C). Chillingthe food maintains the freshness of the ingredientslonger, offering the original flavor and reducing foodwaste by extending the time of sale at the store.

Ambient

Chilled

About

About

18 hours"Korega" Tatsuta-age Fried Chicken
Boxed Meal

26

Thermal energy recovered (left scale)Ponta goods

Premium Hamburger

The number of products delivered (FY2020)

About

Recycling into feed and compost (left scale)

Rate of implementation of activities such as food recycling*1 (right scale)

Promoting environmentallyfriendly lives

Japanese Chestnut Mont Blanc

Waste oil recycling (left scale)

Becoming a health hub for people
and the community

Lawson has periodically donated to the Japan Food
Bank Promotion Group original sweet products,
processed foods, etc.* that missed the delivery
deadlines to stores since August 2019. We are also
expanding our efforts to donate chilled items suchas Christmas cakes during the Christmas season
in December 2020. We are also expanding thenumber of recipients of our donations. We have

The daily volume of unsold food products and thefood oil (oil waste) used for deep-fried food products
is 5.5 kg and 2.4 kg, respectively at one LAWSON
store.
In order to reduce food waste, we optimize thenumber of purchases, offer discounts to sell off, anddeliver unsold food products to recycle plants to havethem recycled for feedstuffs or fertilizers. We also
recycle oil waste for nutritional additives to feedstuffs,
biodiesel, etc.

● Lawson Group Number of stores conducting food recycling

Offering deliciousness

50

Reduce by%
v. 2018 levels（%）

Promoting the recycle of unsold
food products

SDGs initiatives highlights

Surprise 'Whew!' kindness

In order to reduce wasteful fooddisposal, we are conducting
food donations and otheractivities while taking various
measures to decrease thenumber of such products.

Next Page

Contents

It extends
sales
hours!

66 hours"Korega" Beef Hamburger Boxed Meal

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27

Previous Page

Surprise 'Whew!' kindness

From daily life to times of disaster, we arealways thinking about the safety, security,and convenience of our customers.

Expansion of delivery services

We support the daily lives of our customers with deliveries, mobile sales, Lawson Bank’s ATMs, and otherservices. In times of disaster, we support the safety and security of people living in the community as a lifeline.

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Entities concluding agreements on the provision of goods intimes of disaster・Local governments: 47 prefectures, 23 cities, and wards
・Mass transit systems: 11
・Electric power companies: 4・Others: Tokyo Fire Department, Japan Ground Self-Defense
Force, and fuel companies
Entities concluding agreements on assistance to stranded
commuters
・Local governments: 43 prefectures, and 10 ordinancedesignated cities(As of the end of February 2021)

Initiatives of infection control measures atstores during the COVID-19 pandemic
Lawson is
working toprevent COVID-19
infections toensure that
customers can shop with peace of mind and that
store employees are safe. In addition to employees
wearing masks, we have installed vinyl sheetsat checkout counters and alcohol-based handdisinfectant dispensers, used trays when giving andreceiving money, and implemented thorough store
interior ventilation.

Lawson became Japan's first convenience store
chain to launch the "Uber Eats" service at somestores in August 2019. Approximately 350 typesof products such as boxed meals, rice balls, deepfried food products cooked at the in-store kitchen,and desserts are available for this service. In Japan's"Uber Eats," we are the only operator handling OTC
drugs (introduced in some stores) as of the end of
May 2021. With the launch of "foodpanda" and"Wolt" services, the number of stores offering delivery
services has increased to approximately 1,900 storesin 30 prefectures (as of the end of June 2021).

Accepting cash charges for "PayPay"
at Lawson Bank’s ATMs
With almost
all bank cards
including majorbanks, local
banks, andInternet banks, customers can withdraw cash fromtheir bank accounts, or perform other activities using
Lawson Bank's ATM services available at LAWSON
stores. (The number of our financial institution
partners is 377 as of the end of June 2021.) Also,
cash charges to the cashless payment service"PayPay" are available 24 hours a day, 365 days ayear as a rule, with no deposit fees from April 2021.

Promoting environmentallyfriendly lives

In the event of a major disaster, we deliver
donations received from all over Japan.
In the event of a majordisaster, our store fundraising
can be temporarily switched todisaster fundraising and canhelp to deliver the goodwill ofcustomers across Japan tothose who suffered from thedisaster. We deliver goodwill received through disaster
relief headquarters in the regions and the Japanese
Red Cross Society.

As a “community lifeline,” Lawson is exploring
opportunities to obtain agreements to cooperate withlocal governments and some public institutions intimes of disaster, concerning the provision of supplies
and assistance to stranded commuters.

Becoming a health hub for people
and the community

As part of our disaster
preparedness, we have
prepared an emergency
manual and focus onconfirming the safety of our
FC owners and crews andHeadquarters’ employees.
We conduct disaster drills
three times a year to experience activities such as
disaster message dialing and our safety confirmation
system to respond smoothly. In the event of a disaster,we will set up disaster relief headquarters at threelocations: the Headquarters, regional offices, andbranches responsible for the affected area to restore
stores and resume operations as soon as possible.

Cooperation with local
governments at times of disasterWe visit elderly
facilities,
companies,
factories, etc.,
where people
have difficulty visiting stores, by mobile sales vehicles
to sell food and daily necessities. We also provide
a "community watch service," which offers mobile
sales services to areas where shopping is difficultand communicate with senior people in collaboration
with local governments and others.

Offering deliciousness

Preparation for and response tolarge-scale disasters

Visiting elderly people's facilities
by mobile sales

SDGs initiatives highlights

Contents

Expansion of "SMARI box," a simple-to-operate package shipping service
As the number of auction sites and flea market apps grows, we are
expanding the installation of "SMARI box," a service that uses our existing
logistics network to ship packages without face-to-face contact. As of theend of June 2021, we had installed "SMARI box" in approximately 3,000
stores, handling two types of parcels: a service that accepts returns of
e-commerce products and rental services and an "e-shipping service"that ships items for auction sites and flea market apps.

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