Lawson Group Environmental Policy

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Our Commitment
To sustain the blessings of Earth for future generations, the Lawson Group will consider
the environment in every aspect of our business activities and strive to achievesustainable development and coexistence with local communities.
Our Principles❶ Creation of a low-carbon society

We will combat global warming by conserving energy andresources and reducing waste in all our business activities.

❷ Consideration in the development of
products and services
We will give proper consideration to effects on the naturalenvironment and local communities at every stage in thecycle of products and services, from procurement of raw
materials to sales and disposal.

❸ Active participation in social contribution
activities❹ Continuous improvements

We will strive to preserve the environment by leveraging
our environmental management systems to makecontinuous improvements, which will be measured
against objectives and targets.

❺ Observance of laws and regulations

We will observe laws and internal rules related toenvironmental preservation activities.

❻ Promotion of communication

We will participate actively in social contribution
activities, serving as a member of our communities in
efforts to promote greenery and beautification of theregional environment and pursuing other initiatives.

We will foster greater awareness of environmental
preservation through education, while also promoting
communication with stakeholders.

Lawson communication media

Integrated Report
An overview of the Lawson
Group’s business activities
in local communities andthe outlook for sustainablegrowth.

SDGs Handbook
A guide to realizing our Corporate
Philosophy, “Creating Happinessand Harmony in Our Communities,”by determining material issues
and Key Performance Indicator(KPI) objectives andincorporating theminto efforts to attainthe Sustainable
Development Goals(SDGs).

Financial Section
Report on industry trends
and the Group’s businessinitiatives and financial
position in relevant years,
as well as projected
earnings assessment/
analysis and outlook fornext fiscal year.

Lawson website Presents information and data not covered by Lawson publications

Lawson, Inc.

Franchisee Business Support Division
East Tower, Gate City Ohsaki,
11-2, Osaki 1-chome, Shinagawa-ku,
Tokyo, 141-8643, Japan

http://lawson.jp/en/
Published October 2020.
Next issue scheduled for publication September 2021.
© 1975-2020. Lawson, Inc. All rights reserved.

Lawson supports SDGs
(Sustainable Development Goals)

SDGs
HANDBOOK
2O2O

Special Topics

Superior taste

Human kindness

Environmental (Machi)
friendliness
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About us
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Contents
Group Philosophy

Special Topics

Creating Happiness and Harmony in Our Communities.
VisionOur goal is to become the hub of refreshment in every community.
Lawson’s Way (Action Guideline)
In 2020, Lawson established the “Lawson’s Way,” our code of conduct consistingof five new rules as shown below to specify the roles to play, and execute themission and responsibility to realize our group philosophy.

1Create stores
filled with the best
smile in town.

2

Speak out
your ideas
to take action.

3
Enjoy
your challenge.

The Sustainable Development
Goals (SDGs) were adapted by
the United Nations Sustainable
Development Summit in 2015.
As part of our aim to achieve ourgroup philosophy of “Creating
Happiness and Harmony in
Our Communities,” Lawson
is proactively promoting theinitiatives toward the fulfillment ofSDGs by setting material issues
and KPIs.

2

Our initiatives to fight against the COVID-19
pandemic

4

Supporting people’s lives during a disaster6

Lawson’s material issues and major initiatives

Superior taste
8

Selling high value-added products

10

Producing delicious products friendly
to society and the environment

Human kindness
12

Helping people improve their eating habits forhealthy lives

14

Becoming a health hub to revitalize the community

16

Realizing an easy-to-use store,
and creating a comfortable work environment

18

Working as a watch station for the safetyof people in the community

Environmental (Machi) friendliness4

5
Value yourfriends tobecome one.

4

Act in good faith.

5

3

20

Surprise ‘Whew!’ kindness project20

Reducing plastic use

22

Reducing food waste

24

Reducing CO2 emissions through energy
saving and energy creation

26

Providing services as part of social infrastructure

28

About us1

Whew!

In order to fight against the
COVID-19 pandemic, we promote
initiatives helpful for the community

Special Topics
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Contents

Helping improve the “Japanese dining
table” with ingredients for school
lunches left unused such as milk

Lawson conducts various initiatives for the COVID-19 pandemic such as encouraging
employees to wear masks, maintaining social distancing, implementing infection control
measures for both customers and employees at stores, providing rice balls free of charge
to children during school closures as part of employee-led initiatives, and launching fundraising campaigns for medical activities.

At approximately 2,400 stores in six prefectures of the Kinki region,
we started to sell “Miruku Mushipan (Steamed Milk Bread)” madefrom school lunch milk, a large volume of which was left unused due
to a decrease in consumption during school closures in collaboration
with Kobeya Baking Co., Ltd., and Kobe City in May 26, 2020. Also,
we delivered fruits and vegetables that were scheduled to be soldat “Mashiko Roadside Station” (Mashiko, Tochigi Prefecture) to five
stores in Kanagawa Prefecture by intercity bus to sell them at thesestores for four days from May 4 to 7. We will continue to support
farmers by connecting them with consumers through our stores.

We were cheered up by children in after
school childcare facilities, to whom wedelivered rice balls
We provided rice balls free of charge to after school childcare
facilities across Japan for three days (March 10, 17, and 24, 2020)
aiming to support children’s lunch during school closures. In total,
we delivered 584,983 rice balls to 307,332 children who go to 7,163
after school childcare facilities in 47 prefectures.

The Red Feather (Central Community Chest of Japan)
Emergency relief activities to support children andtheir families during school closures

It was great to see children become very
happy with the rice balls. We could build
communication channels with the after school
childcare facilities that we visited.
Tokyo Higashi Branch/
Lawson Katsushika Kanamachi 1-chome StoreManagement Owner Mr. Hideyuki Yoshioka (Left)Store Consultant Ms. Rina Yoshioka (Right)

Conducting fund raising campaigns to
support medical activities and children“Enjoy Coloring with Lawson” for children
staying home due to stay-at-home requests
We launched the free printing service: “Enjoy Coloring with Lawson”
that enables customers to print out character coloring pages suchas “Rilakkuma” and “Kara-age Kun” with in-store multifunctional
copiers on March 14, 2020. Later on, the characters of “Doraemon,”“Pocket Monsters,” and “Mashin Sentai Kiramager” were added tothe coloring pages, which made the service very popular among
many customers.
2©Atsushi Shibuya / JRCS
Japanese Red Cross Society fighting against the
COVID-19 pandemic

We established the “COVID-19 Initiative-Related Activities Support Fund”
to collect donations from April 22 through May 31, 2020, and offered all
the donated money to the Japanese Red Cross Society to support their
medical activities, etc. Also, we launched the “Red Feather ‘Emergency
Relief Fund – Let’s Support Children and Their Families During School
Closures’” (April 14 through May 31) to support emergency relief
activities such as free food services offered by Children’s Cafeterias, andlearning support programs.
COVID-19 Initiative-Related Activities
Support Fund (Donations were acceptedat stores, or through Loppi and reward
points including Ponta and d points)

Total: ¥ 53,090,541

Lawson’s Way

Create stores
filled with the best
smile in town.

Red Feather “Emergency Relief Fund
– Let’s Support Children and Their
Families During School Closures” (Pointbased donation)¥ 143,877

LAWSON SDGs Handbook 20203

Special Topics

Whew!

Supporting people’s lives in thecommunity during a disaster

Lawson continues to support people’s lives in the community even during a disaster by
restoring damaged stores, reopening stores, delivering emergency supplies, setting up
disaster relief funds, etc.

Aiming to support people in theareas affected by Typhoons No.
15 and No. 19 in 2019
We had to close many stores due to the strong windand floods caused by Typhoons No. 15 and No. 19 in
2019. As part of our initiatives to support areas affectedby disasters, we provided mobile sales services topeople in Minamiboso, Chiba Prefecture affected by
Typhoon No. 15, by selling products such as rice balls
and bottled water while reopening the closed storesas early as possible. In Nagano, Fukushima, andMiyagi Prefectures affected by Typhoon No. 19, we
provided sweets free of charge to 18 evacuation sites
in response to their requests, and conducted mobile
sales of products in Tochigi and Nagano Prefectures.
Furthermore, we started to provide mobile battery
charging services using the quick battery chargers
rented from NTT DOCOMO, Inc.

Sweets provided free of charge at evacuation sites

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Installation of power generators to continue
operations in the event of a disaster
When a disaster occurs, Lawson immediately sets up disaster
relief headquarters in three locations: the headquarters, regional
offices, and branches responsible for the disaster-stricken areas
aiming to restore the damaged stores and resume operations.
Furthermore, we correctly identify the damage caused toour stores, factories, and delivery centers using a “Disaster
Information Map System” that allows us to remotely check adisaster situation on a real-time basis. Similar to this, we takevarious measures so that the stores located in the disasterstricken areas can resume operations as soon as possible.
In 2019, we installed small-sized power generators (2.8KVA) in
branches and regional offices acrossJapan in preparation for long-lasting
power outage, which enable us to sell
products using POS cash registers evenduring a power outage.
Small-sized power
generator (2.8KVA)

In its capacity as a “community lifeline,” Lawson is aggressively
exploring opportunities to have agreements with local
governments concerning the provision of supplies andassistance to stranded commuters at times of disaster.

Heartwarming donations from many
people for disaster relief in 2019
We accept donations for disaster relief at stores through the donation box
placed at the checkout counter or through the in-store multimedia terminal“Loppi,” and reward points including Ponta and d points if a large-scaledisaster occurs. We launched disaster relief funds for Typhoons No. 15
and No. 19, both of which caused serious damage in 2019, and received
an appreciation letter for our efforts to support disaster relief activities from
the Minister of Agriculture, Forestry and Fisheries in December 2019.

Entities concluding agreements onprovision of goods in times of disaster● Local governments:
47 prefectures, 21 cities and wards● Mass transit systems: 11● Electric power companies: 4
 thers: Tokyo Fire Department,●O
Japan Ground Self-Defense Force,and fuel companies
Entities concluding agreements on
assistance to stranded commuters● Local governments: 43 prefectures, ■	Conclusion of agreements on theprovision of goods in times of disasterand 10 ordinance designated cities
and agreements on assistance to(As of June 1, 2020)
stranded commuters● Disaster relief funds launched in FY2019

Ceremony for handing over “donations for
Typhoon No. 19 disaster relief for 2019”4

Organization receiving
donations

Disaster Information Map System

Cooperation with local governments
at times of disaster

Mobile sales vehicle

Name of fund

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Contents

Total amountof donations

Mozambique Cyclone Emergency Relief FundJapanese Red Cross Society¥142,195

Typhoon No. 15 Disaster Relief Fund for 2019

Central Community Chest of Japan

¥11,440,839

Typhoon No. 19 Disaster Relief Fund for 2019Japanese Red Cross Society¥80,141,033

Emergency Relief Fund for Fire-Ravaged Shuri Castle Naha City, Okinawa Prefecture¥12,006,171

Emergency goods delivery vehicle■	Conclusion of agreements on theprovision of goods in times of disaster*Map shows only prefectural-level agreements.

LAWSON SDGs Handbook 20205

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Major Initiatives andServices (examples)

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Contents

Lawson’s material issues and major initiatives
Based on our business policy: the “Three Promises,” we classified our value chainrelated initiatives into six categories taking into account social issues and conditions.
We decided our material issues from customers’ standpoints placing importance on
our initiatives as an organization responsible for safe and secure social infrastructures
which is the most important thing for a retailer.
Lawson will strive to solve the six material issues.
* Machi (literally “town”) refers
to the communities in which
Lawson operates and, byextension, the global village
as a whole.

Business
PolicyChallenges ofcommunities

・Planning and developing locally produced
products for local consumption, andspontaneously utilizing domestic
ingredients

Material Issues(Materiality)

Surprise"Whew!"
discoveries

Rise in healthconsciousness
Low birthrate andaging population
Occurrenceof large-scaledisasters
Decreasing
number of nearby
storesUse and disposalof resources

・Developing low-salt,
low-carb, and additivereduced products
・Creating a comfortable work environment
for store crew (Introducing new facilities,changing the work process, etc.)

・Supporting Health Promotion for All
People Through Products and Stores

Humankindness
Surprise"Whew!"
happiness

Environmental(Machi*)friendliness
Surprise"Whew!"
kindness

Lawson’s Vision 2050
Take on more difficult challenges!!
Lawson Blue Challenge 2050!
Save our blue planet!
Reducing
food waste

100 %Reduce by

Reducing plastic(for containers and packaging)
Lawson’s original products
Eco-friendly materials

・P roviding Safety/Security-Oriented
Overwhelmingly High Value-Added
Products and Services Friendly toSociety and the Environment

Superior
taste

Globalwarming

6・Deployment of
Machikado Chubo

Achieving a sustainable
society and creatinghappiness and harmony
in our communities

・Providing Comfortable Work
Environment Leading to Job
Satisfaction・C oexisting Synergistically with
Communities by Serving as Partof Social Infrastructure・Sustainable Environment
Preservation Activities
Toward Carbon-Free
Society・Reducing plastic use for plastic shoppingbags and packaging

100 %Goals for 2030 (KPI)

50

Reducing
food waste

Reduce by%
v. 2018 levels

Reducing plastic
Plastic for containers
and packaging

Reduce by%
v. 2017 levels

Plastic
shopping bags

・Promoting mobile sales and delivery
services including home delivery.

usedReducing CO2 emissions
CO2 emissions
per store
Reduce by30

Lawson’s original
products eco-friendly
materials

・Supporting Women, Senior People
as well as Children’s Growth

100 %

50 %
used

100 %

Reduce by

Reducing CO2 emissions
CO2 emissions
Reduce by%
per store
v. 2013 levels

30

Lawson’s Way

Act in good faith.

7

Selling high-value added
products by utilizing in-store
kitchens and local ingredients

Whew!

Lawson develops and sells not only high-value added products that make people happy withfresh tastes, but various products that contribute to the revitalization of the community.

Superior taste
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Promoting local production for local and nonlocal consumption
We aggressively promote local production for local and nonlocal consumption in cooperation
with local governments by developing products with local commodities/food materials, andselling such products locally or in other areas.
Akita Prefecture

Machikado Chubo that makes people happy with fresh tastes“Machikado Chubo” provides customers with steamed plain rice, deep-fried pork cutlets, boxed
meals, sandwiches, and rice balls, all of which were prepared at the in-store kitchen. We have
6,030 stores equipped with “Machikado Chubo” (as of June 26, 2020). The delicious taste of
freshly cooked food that attracts many customers was realized in pursuit of low-salt and healthconscious products.
There are a variety of such products including those developed in collaboration with
Nakamuraya Co., Ltd. and Kushikatsu Tanaka. Also, the production volume of the day iscontrolled at the store, and decided according to events scheduled to be held on the day,weather conditions, etc. This approach enables us to decrease the volume of ingredientswasted, which leads to a reduction of food waste as a whole.

6,030(as of June 26, 2020)● Promotion of salt
reduction

2019:

Goal for2020:

7

products

8

Products developed in collaboration
with Kanaashi Agricultural High School
We jointly developed eight bakery products
including “Kananou (short for Kanaashi
Agricultural) Pancake” with students of
Kanaashi Agricultural High School in
2019. This is the 9th consecutive year ofcollaboration with the high school in 2020.

Tottori Prefecture
Hand-Rolled Rice Ball with
Sakaiminato Salmon
The filling of this rice ball is Tottori’s
local “Sakaiminato Salmon”
seasoned with Kanro-Shoyu (soysauce) and chopped wasabi stem.
(Kagawa’s local food “Sanuki
Salmon” is used for this productmarketed in the Shikoku region.)● Number of stores with
“Machikado Chubo”

Ishikawa Prefecture
Square-Shaped Bread with
Juicy Grape (Ruby Roman)
The sauce used for this bakery product ismade from Ishikawa-grown “Ruby Roman”
grape berries whose sweet flavor bursts inthe mouth right after taking a bite.

Grilled Pork Roast Rice Bowl
Tender and salty-sweet grilled
pork creates a perfect taste incombination with a soft-boiled egg.

The rice used for this bouillon-flavoredrice ball is Omi rice “Mizukagami”
developed in collaboration with Ryukoku
University’s Faculty of Agriculture.

Deployment of antenna shops run
by local governments

8

Lawson’s Way

Speak out
your ideas
to take action.

10

3.0 g or less / meal

The first Koshihikari rice of the year
harvested in LAWSON Farm Niigata is used
for this boxed meal. The rice is characterized
by a slightly sticky texture, and well-balanced
sweetness and fragrance.

Bouillon Rice Ball

・Regular products:

・New products:

Niigata Prefecture
Curry-Flavored Fried Chicken & Curry
Chicken Boxed Meal
Supervised by: Niigata Sekitori

Shiga Prefecture
Kushikatsu Tanaka’s Sauce Pork
Cutlet Rice Bowl (Sangenton
Pork Loin)
Tender Sangenton pork cutlet with
Kushikatsu Tanaka’s specially-madesauce.

products% or more reduction
compared to conventional
products

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Fukuoka Prefecture
Beef Curry developed incollaboration with Nakamuraya
Spicy beef curry with the scent ofseveral spices roasted at a hightemperature.

Thick-Sliced Sangenton Pork Cutlet
SandwichThick-sliced and deep-fried tender
pork loin is presented in a sandwich.

Hakata Chicken Rice Ball
This rice ball is made of chicken
rice that is popular in the
Kyushu region. The chicken
used is Hakata Chicken locallybred for a long time using
special food.

As part of the initiatives for “Tourism Promotion,” and“Sales Expansion of Local Commodities/Food Materials”
specified in the comprehensive regional agreements withlocal governments, Lawson has antenna shops run by
local governments in some stores. Five local governments
operate their antenna shops in seven Lawson storesthroughout the year (as of the end of July 2020).

LAWSON SDGs Handbook 20209

Whew!

Superior taste

Producing delicious products
friendly to society and theenvironment

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Lawson’s flagship product “Kara-age Kun”
100% domestically produced broiler chicken breast and wheat* are used

Coffee brewed at MACHI café is not only tasty, but also friendly to the environment. As for fruits
and vegetables grown at the LAWSON Farms, we strive to prepare healthy soil to produce foodmaterials of high quality.

Placing importance on every single factor such as using only highquality beans or fresh milk
The coffee beans used for hot and fresh coffee served at “MACHI café” are Arabica coffee
beans from designated farms or production regions in the four countries that can fully manage
the entire process from production to delivery for every single coffee bean. As such, customers
can enjoy scrumptiously sour and fruity tastes with a sweet and mild texture of high quality. In
addition, various types of coffee beans are blended after being roasted in a way appropriate foreach type in order to maximize the taste and aroma specific to the bean (post-mixing method).
Fresh milk* is only used for café latte, so that its rich and sweet taste can be accentuated whenbeing mixed with coffee.
* Heat-sterilized fresh milk

Using only specially-selected coffee
beans including ripened coffee
beans harvested in Ipanema, Brazil*Image*ImageDifferent types of coffee beans
are blended after being roasted ina way appropriate for each type

Fresh milk rich and sweet in taste
is 100% used

Friendly to society and the environment
Only coffee beans certified by the Rainforest Alliance are used*
Lawson strives to improve the human rights of farmers
and workers through MACHI café by using only coffee
beans from Rainforest Alliance-certifiedTM farms withfarming methods friendly to natural resources and theenvironment*. This certification is awarded to farms thatmeet rigorous standards concerning the environment,
society, and economy.

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Since the launch of the first version of “Kara-age Kun” in 1986, we have marketed 281
versions in total (as of the end of May, 2020) including locally limited versions as wellas the regular versions: “Kara-age Kun Regular,” “Kara-age Kun Red,” “Kara-age Kun
Hokkaido Cheese Taste,” and “Kara-age Kun Lemon Taste.” We strengthen our initiatives
for the “safety and security” of food by using 100% domestically produced broiler
chicken breast and wheat*, and ensuring that products are produced at domestic plants
with quality management systems in place. The “Kara-age Kun” series marked the 33rd
anniversary of the launch in January, 2020, and the cumulative total count of products
sold exceeded 3.3 billion, and then we utilized these occasions to launch “Kara-age Kun
Dreamy Mixed Taste” characterized by three different tastes in one piece of chicken.
*The same production line is used for domestically grown wheat berries and foreign-grown ones when producing flour;
therefore, there is a possibility that both get mixed in the course of being processed.

Kara-age Kun
Dreamy Mixed Taste

LAWSON Farms for people’s
healthy eating habits
We have deployed Corporation Qualified to Own Cropland
LAWSON Farms in 18 locations across Japan aiming to stably
supply fruits and vegetables to Lawson Group stores, andsupport customers’ healthy eating habits. At each LAWSON
Farm, a soil analysis prior to planting is conducted to prepare
healthy soil ideal for growing crops, and then tasty and healthy
fruits and vegetables are produced based on the “Nakashimamethod” that focuses on giving appropriate nutrition to eachcrop in accordance with growth. Also, we strive to securesustainability in such areas as quality environment, food safety,
and environmental preservation by conducting initiatives toreceive GAP certifications (JGAP and ASIAGAP).
*GAP: Good Agricultural PracticeLAWSON Farms have domestically recognized JGAP certification, or
globally recognized ASIAGAP certification● L ist of Nakashima method certified fooditems by LAWSON Farm
Name of Farm

Certified Item

Japanese Mustard Spinach,
Spinach, Japanese Radish,
LAWSON Farm Chiba
Carrot, Cabbage
LAWSON Farm Tokachi Potato, Carrot
LAWSON Farm Yamanashi Peach, Kyoho Grape
LAWSON Farm Aichi
Cabbage
LAWSON Farm Hyogo
Onion
LAWSON Farm Tottori
Japanese Radish
LAWSON Farm
Lettuce
Ichikikushikino
LAWSON Farm Satsuma Cabbage● Healthy soil preparation skill based on the Nakashima method’s soil analysis
1

Precise soil analysis

2

Identifying soil nutrientsrequired to improve soil

3

Applying a crop fertilizer
appropriate for the crop

* The Single Origin Series and Decaffeinated Series are out of the scope.

Conducting a precise soil analysis to
identify soil conditions.

10

Identifying the nutrients that are in short
supply and those in excess to create aformula to prepare nutritionally-balanced soil.

Application of a crop fertilizer based on
the formula makes the crop absorb themost appropriate nutrients, which leads tohealthy growth.

LAWSON SDGs Handbook 202011

Human kindness

Whew!

Helping people improve theireating habits for healthy lives

We provide “delicious and healthy meals” such as low-carb and low-calorie bread, or lowsalt and additive-reduced boxed meals.
In pursuit of becoming a “leading regional health store,” Lawson conducts various initiatives to improve
people’s health in the community. We continue to help people in the community enjoy long and healthy
lives promoting the following two solutions: “meal solutions” for improving people’s physical healththrough daily eating habits, and “self-medication support” for helping customers maintain good healthby offering consultation services to those who are concerned about their own health if necessary.

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Offering low-carb and low-calorie Bran Bread andNatural Lawson’s (NL) sweets rich in dietary fiber
We offer a variety of health-focused delicious products such as low-carb and low-calorie Bran
Bread, and bakery products using “barley” which contains many nutrients such as dietary fiber.
Also, regarding Natural Lawson’s products developed using specially selected materials underthe basic concept of beauty and health, we support customers’ healthy lives by offering uniqueproducts such as cold drinks, sweets, and boxed meals developed not only focusing on the flavorof the food, but also paying attention to nutritional balance and health.

e

Revitalizing thcommunity

Healthy lifestewith good ta

Meal Solutions

Self-Medication Support●Product deployment based on 11 topics
・Vegetables, good-quality protein, etc.

●Handling prescription drugs● Commitment to agriculture● Creating healthy communities incollaboration with local governments
・Medical checkup at convenience stores,
health improvement projects, etc.

 andling OTC drugs (Over-the-counter drugs)●H● Joint development with food material/
processing companies

Bran BreadNL Almond Chocolate

NL Drink Yogurt

Bran is used for this product. It
contains many nutrients such as
dietary fiber, and the sugar content is
low compared with wheat.

Inulin, a type of sugar-derived dietaryfiber, is used for this product. The sugar
content is 4.9 g / package (40 g). Those
who care about excessive carbohydrate
intake must be happy with this chocolate.

Artificial sweeteners, flavors, coloring
agents, and acidic ingredients are notused for all 5 types of this product.

 ollaborating with sports-related businesses●C

StoresMedicalinstitutions in thecommunity

Appropriate levelof workout
Collaboration withlocal governments

Eating healthy food for ahealthier life
Health improvement initiatives throughproduct development

12

We develop and sell products focusing on Lawson’s
three essentials for health, that is “low-salt,” “low-carb,”
and “reduced additives,” all of which provide solutions tocustomers’ lifestyle-related issues. We develop products
not just pursuing these three essentials, but also aiming torealize “something more delicious.”Creating an environment
appropriate for self-healthmanagement
Providing solutions tocustomers’ lifestylerelated issues
・Skipping breakfast

・Lifestyle disease (excessive
intake of sugar and salt)
・Needs for extended healthy
life expectancy

Three essentials forhealth in productdevelopment
・Low-salt

・Low-carb

・Reduced additives

Launching salt-free and chemical seasoning-free curry
Regarding “Dahl (Lentil) Curry with Brown Rice & Coconut Chicken Curry” launched in March,
2020, we received advice on how to get ingredients, cooking methods, etc. from Mr. Keisuke
Matsushima, a Japanese chef of French cuisine who provides various top-ranking athleteswith dietary support. We could successfully bring out the flavor of the ingredients by thoroughly
simmering them with many types of spices such as cardamom, cumin, and turmeric without using
salt and chemical seasonings.
Lawson’s Way

The second launch of “saltfree and chemical seasoningfree curry”: “Dahl (Lentil) Currywith Brown Rice & Cashew Nut
Chicken Curry”
This product was sold at about
1,700 stores in the Tokyo
Metropolitan Area from June 2020
onwards.

Value yourfriends tobecome one.

LAWSON SDGs Handbook 202013

Human kindness

Whew!

Becoming a health hub torevitalize the community

We offer comprehensive support to people in the community as a “community health hub”
by selling medicines, conducting medical checkups, or providing consultation for nursing
care so that they can lead healthy lives.

Health promotion for people in the community in collaboration
with local governments
People in the community had to go to the city hall or nearby
community centers to undergo medical checkups or receive
health consultation services. However, they can now undergo
these public services at nearby Lawson stores that collaborate
with local governments. In collaboration with Asahikawa City,
Hokkaido, we conducted the “Machikado (Community’s)
Health Consultation” at two Lawson stores in the city using
their parking in August and September 2019. In total, 353
customers and people from neighboring areas participated in
the events. In addition to health consultation services offeredby health nurses in Asahikawa, body composition analysis andvascular age measurement were conducted.

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Health promotion for employees, store owners and crews
We strive to improve the health of the headquarters’ employees, franchiseowners, and crew members while supporting customers’ efforts to leadhealthy lives. We established the Lawson Group Health and Wellness
Promotion Center in September 2018, and have conducted various
activities for health promotion such as conducting health enhancement
campaigns, holding large-scale sports events, or giving Ponta points to
those who have increased the opportunity to exercise for the purposeof increasing an awareness about healthcare among employees, andmeanwhile, encouraging them to undergo medical checkups.
Moreover, promoting the health of franchise owners and crew members
is another important concern for Lawson. They can use subsidy plans
through the Lawson Owner Welfare Association when undergoingstandard/complete checkups or having vaccinations against flu.

Sports event

Employees’ group activity

Enhancement of thehandling of OTC drugs(Over-the-counter drugs)

Deployment of Lawson
stores equipped with drugdispensing pharmacies

Deployment of Care LAWSONwith in-store nursing carecenters“Healthcare LAWSON” handles
such products as are not foundat ordinary Lawson storeslike OTC drugs, and beauty
care products. At each store,
registered sales clerks offer
consultation services concerning
drugs, which attracts manycustomers.

We jointly promote thedeployment of Lawson stores
equipped with drug-dispensing
pharmacies with Qol Co., Ltd.,a major pharmacy chain, and
MIZ-Pharmacy Co., Ltd. that
operates pharmacies and drug
stores in Saga and Fukuoka
Prefectures.

Number of stores handling OTC
drugs (Over-the-counter drugs)

Number of stores equippedwith drug-dispensing
pharmacies

In Care LAWSON, professional
consultants such as caremanagers are always ready to offer
consultation at the nursing careconsultation service counter, andpeople of different generations canfreely mingle at the Community
Salon. Health check meetings,
dementia support workshops, andother events are held at the Salon.

Becoming a “Hot Station (Best Relief Hub)” for improving
the community’s health
We conducted the “Machikado (Community’s) Health Consultation”
working with Asahikawa City aiming to address health-related issues
faced by Asahikawa citizens such as decreasing participation rates ofhealth screening programs and low vegetable intake. Customers who
received health consultation services bought vegetables, or those who
saw vegetables sold at the store received consultation services, which
made the event productive. A group of people working in companies
around the venues showed up to receive health consultation services
together, or three generations in a family: grandparents, parents,
and grandchildren joined the event together. According to the reportfrom Asahikawa Healthcare Center, we achieved meaningful results
since many of the participants were people in their 30’s to 50’s,
or housewives, which means that we could attract many people
regardless of the interest level for health. We would like to continue to
conduct similar events working with store owners and crew members
so that Lawson can become a “Hot Station (Best Relief Hub)” forimproving the community’s health.
14

Yuta Sugawara
Assistant to Branch Director
Hokkaido Store Sales Dept.
Dohoku Branch
Lawson, Inc.

(including stores equipped with drugdispensing pharmacies)

233 stores(as of the end of May 2020)

50 stores(as of the end of May 2020)

Number of stores with in-store
nursing care centers(Care LAWSON)

24 stores(as of the end of May 2020)
LAWSON SDGs Handbook 202015

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Human kindness

Realizing an easy-to-use store
and a comfortable work
environment

In order to realize an easy-to-use store for customers and a comfortable work environment
for store crew members, we take various measures such as introducing to stores barrierfree facilities as well as self-service-based equipment.

Expanded deployment of customer-operated registers
POS cash registers installed in stores across Japan canbe replaced with customer-operated cashless registers. In
response to customer requests that they want to decrease
the opportunity to contact other people as much as possible,
we strive to increase the number of stores equipped withcustomer-operated cashless registers. This register is available
at about 9,500 stores* as of the end of July 2020.

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Providing information about storeswith accessible toilets to a barrier-free
information sharing app
We have provided information about approximately 5,200
stores with accessible toilets (as of the end of July 2020)
to Bmaps, a barrier-free information sharing app operatedby Mirairo Inc. since November 2019. Users can get the
information through the app downloaded onto their PCs or
smartphones. Bmaps is an information sharing service thatprovides necessary information in response to the requests
made by people with disabilities, elderly people, those who
use buggies, foreign people, etc. when they go out.

We created a textbook titled: “The Guide for Working at Lawson
for the First Time,” to use when training new store crew members(part-time workers) mainly on the basic store rules that they haveto learn first, and customer services including
cash register operation work. Furthermore,
we hold coaching workshops for those whoplay the role of trainer to new crew such as
franchise owners, store managers, and crewleaders. We support store crews so that they
can actively and cheerfully work at the samestore for a long time.
16

Screen image of Bmaps on PC

Screen image of Bmaps on
smartphone*The operating hours and numbers ofcustomer-operated cashless registers
differ store to store.

Creating a textbook for new store crew,
and holding coaching workshops

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Contents

Changing customer service forhandling microwave and fast-foodproduct equipment to self-service
We launched the initiative to change thecustomer service for handling microwave
and fast-food product equipment to selfservice from September 2019 onwards. The
equipment has been introduced to 500 new
stores as of the end of March 2020. We
expect to see working hours decrease by
about one hour per day for one crew member
with this self-service system.

Clean and easy-to-use toilets
We have employed a new toilet design andfloor material for new stores to make thetoilets easy-to-use for customers. We replaced
the flooring material with one that is non-slipand easy to clean, and also changed some
fixtures such as the mirror and washstand.
Furthermore, we aim to improve customer
satisfaction by encouraging store crews tothoroughly clean the toilet so that customers
can feel comfortable when using it.
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A watch station for the safety ofall people from children to theelderly in the community

Human kindness
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Contents

Internship simulation
program

Career mentoring
program

Kyoto Student City

Lawson supports people in the community by conducting various activities such as
fund-raising campaigns for realizing children’s dreams, social experience programs, andinitiatives to strengthen the safety and security of the community.
Under the concept “aiming to create a better future for children,” weestablished the “Lawson Group's ‘Happiness in Communities’ Fundraising. Donations are accepted at Lawson stores.

“Support Dreams Fund”(Scholarship program for children
from single-parent families)
Organization receiving donations

National Federation of Single Parents and Children’s
Welfare Associations in Japan

Lessons provided by the“Dream Classes” from 2019
onwards

This scholarship program wasestablished to provide support
to children in single-parent
families who wish to realize their
dreams. 30,000 yen is provided to 400 3rd-year juniorhigh school and high school students on a monthly basis.

Lawson Green Fund
Organization receiving donations

The National Land Afforestation Promotion Organization
We support school afforestation
activities conducted in primary/junior high schools and special
needs schools throughout thenation, and also support forest improvement projects
led by voluntary organizations. The number of projects
joined by franchise owners and others is 1,537 as of theend of February 2020.

“Dream Classes” Fund
Organization receiving donations

Japan Football Association18

We support the “Dream
Classes” where athletes
talk to children about theⒸJFA
importance of having a dream.
Approximately 570 students of 18 classes in 8 schools
have participated in the “Dream Classes” since theproject was launched in 2019. (For details, please see
the right column.)

A learning program in which juniorhigh school and high school
students playing the roles of interns
working at a company complete
the assignment provided. The
assignment they receive is the one
Lawson is actually working on.
We provide support in real time bycommunicating with them on line.

We provide support for“TOMODACHI High School Women
Career Mentoring Program,” acareer development program forfemale students in the Tohoku
region.

We established a mock store
designed for work experience in theexperience-based learning facility.
Children can learn the importanceof becoming socially independentby experiencing cash register
operation, stocking the shelves, andsales data aggregation as part ofclass program.

Participation in Safety Station activities

In September 2019, the “Dream Classes”
was conducted by Ms. Fumi Goto, an exfootball player, at Kitakyushu Municipal
Futajima Elementary School in Fukuoka
Prefecture as the first lesson of the
project. Ms. Goto talked to children about
the importance of having dreams andgoals, trying to overcome hardships, andmaking efforts to achieve goals basedon her experience after playing exercise
games with them in the gym.
The “Dream Classes” is awonderful program. It gave
me a good opportunity toreconsider my own dreamfor the future.

Mr. Michihiko Eto
Owner
Lawson Yahata Funakoshi
1-chome Store

Lawson actively participates in Safety Station activities led by theJapan Franchise Association (JFA) to promote the initiatives to createa healthy environment for juveniles to grow in addition to providing
support for “realizing a safe and secure community.”●L awson’s Safety Station activity
data for 2019

Safeguard elderly people:

2,166 stores
Encouraging juveniles to gohome during the midnight hours:

7,802 stores

Emergency response to females/children:

1,723 stores

Scam (billing fraud) prevention:

1,916 stores

An example of scam prevention
When a customer showed up to buy
coupons equivalent to 35,000 yen, their
behavior made one of the store crewsuspect a scam and recommended
calling the police. As a result of theinvestigation by the police, it turned outthat the customer nearly became thevictim of a scam targeting coupons. The
crew’s action led to the prevention ofa scam. We will continue to contributeto the safety of our community by
preventing frauds through information
sharing with store crew.

Mr. Hiroshi Kawatani
Convenience Store Business
Manager
Hayashi Kentaro Shoten, Co.,Ltd.
Lawson Tottori Sendai Kojo
Danchi-Mae Store

Source: Lawson’s data excerpted from JFA’squestionnaire for franchise owners and store
managers in 2019

LAWSON SDGs Handbook 202019

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Launching the "Surprise 'Whew!'
kindness project" to promote
environmentally-friendly lives

We launched the “Surprise ‘Whew!’ kindness project” torecommend customers to lead “environmentally-friendly lives” as a
Surprisesolution to environmental challenges while responding to customers’"Whew!"
needs. Specifically, we promote initiatives for environmental
kindnessissues such as reducing plastic use for plastic shopping bags andpackaging, reducing food waste, and reducing CO2 emissions
Reducing
Reducing
Reducing
CO2
aiming to achieve the goals for 2030 (KPI).
plastic use food waste
emissions

Reducing plastic use to address marine
pollution issues
Goals for 2030 (KPI)
Plastic for containers
and packaging

30

Reduce by%
v. 2017 levels

Lawson’s original
products eco-friendly
materials

Reduce byPrevious page

100 %Reducing plastic use for packaging
We strive to replace plastic packaging items with paperones, and reduce the volume of plastic waste while retaining
the taste and quality of our original products. Also, weare committed to reducing plastic use by utilizing plastic
packaging items partly made from plant-derived materials.

20

As part of the initiatives for environmental
preservation, charging for plastic shopping bags
has become mandatory since July 1, 2020. In
response to this movement, Lawson strives toreduce plastic use by using plastic shoppingbags made from plastic containing plant-derived
materials by 30% as well as charging for them.
Also, we have promoted the use of portable andreusable shopping bags
since 2007 so that morecustomers will present
their own shopping
bags.

●W
 eight of plastic shopping bags consumed per store**Excluding the data on LAWSON STORE 100

Weight of plastic shopping bags consumed per store (left axis)
Plastic shopping bag consumption rate (right axis)
(kg)
1,200
900
600

77.5

77.3

652

638

(%)
100

25
0

2017

(Base year)

2019

(FY)

The plastic shopping bag consumption rate after July 1, 2020 (whencharging for plastic shopping bags became mandatory) is 25% (asof the end of August 2020).

Cumulative number of
reusable shopping bags
distributed (for FY2019)

5.41million

100

98.3

2017

2019

75
50
25
0

(Base year)(FY)・Switching to paper cups fromplastic ones・Changing the containers of all
products from plastic to paper(excluding the lids)

・Switching to lids with a sip-thru
hole that allows customers todrink their beverages without
the need for a straw

・Switching to straws containing
plant-derived materials

Changing the wrapping
materials for rice ballproducts

・Reducing plastic use by
70% (approximately18g) per
container compared to plastic
containers

・The specifications of plastic
materials have beenchanged for the wrapping of
all hand-rolled rice ball products, some directly wrapping
rice ball products, and one rice ball product sold withother products in a bundle. The existing plastic materials
have been replaced with those containing plant-derived
materials, and the thickness of the wrapping sheet has
also been reduced

Changing the wrapping
materials used for sandwich
products (all triangular-shaped
sandwich products)

Redesign of original cold drink
containers

・Reducing plastic use forwrapping by approximately
0.3g per product in addition
to changing the package to asimpler design

50

0

(%)
100

Switching to paper containers
for all original yogurt drinks

75

300

● Plastic packaging weight (index)

Switching to paper cups for
MACHI café iced coffee (Size S)

Plastic is a very useful material essential for our lives, but marine pollution caused by plastic
waste has been controversial. Lawson strives to reduce plastic use for plastic shoppingbags and packaging in order to realize “environmentally-friendly lives.”

Starting to charge for plastic shopping bags, and promoting thewidespread use of portable and reusable shopping bags

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Contents[Natural Lawson]
Selling boxed meals using
paper containers

Plastic shopping bags

50 % used

Environmental (Machi)
friendlinessSwitching to recycled PET
material-based containers forchilled noodle products
・Changing the plastic materials
used for some types of chilled
noodle containers fromstandard PET materials to
those containing recycled PET
materials made from collected
PET bottles

・Reducing plastic use byremoving the plastic lids fromthe containers
Lawson’s Way

Enjoy
your challenge.

LAWSON SDGs Handbook 202021

Environmental (Machi)
friendliness

Whew!

Mottainai (What a waste)!
Striving to reduce food waste

In order to reduce food waste,
we recycle unsold food products
while taking measures todecrease the number of suchproducts.

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Donating the surplus stock of original products on a regular basis
Lawson has periodically donated to the Japan Food Bank Promotion Group original sweet products,
processed foods*, etc. that missed the delivery deadlines to stores since August 2019. The numberof products we have donated is about 155,000 in total as of the end of April 2020. The donatedproducts are delivered to food bank bodies across Japan, from which they are provided to families
who need food aid, Children’s Cafeterias, orphanages, facilities for the disabled, etc.

Goals for 2030 (KPI)

Reducing food waste

50

Reduce by%
v. 2018 levels*Food products are delivered for donation much earlier than their best-before dates.

Promoting the recycle ofunsold food products
The daily volume of unsold food products, andthat of the food oil (oil waste) used for deep-fried
food products is 5.9 kg and 2.5 kg, respectively
at one Lawson store.
In order to reduce food waste, we optimize thenumber of purchases, offer discounts to sellup, and deliver unsold food products to recycle
plants to have them recycled for feedstuffs or
fertilizers. Oil waste is also recycled for nutritional
additives to feedstuffs, biodiesel, etc.

● Lawson Group Number of stores
conducting food recycling
Recycling into feed and compost (left scale)

Waste oil recycling (left scale)

Rate of implementation of activities such as food recycling*1 (right scale)

Thermal energy recovered (left scale)Statutory target (right scale)(Number of stores)
20,000

(%)
100

105
2,845

15,000

5,000

906
7,403

106
2,775

44.5

47.9

14,411
50.2

42.5

44.5

46.5

13,156
10,000110
3,031
13,97380

2007(Base year)

40
20

22.5
0

60

2017

2018

2019

0

(Fiscal year)*²

The Japan Food Bank
Promotion Group

Conducting experimental food waste collection utilizing
Lawson’s distribution network

22

Delivery of Products

Food waste
collection/deliveryStore

Delivery center

Food waste collection/deliveryDirector General
The Japan Food Bank PromotionGroup*1 The food recycling ratio does not include Lawson Okinawa, Inc.,
Lawson Minami-Kyushu Inc., Lawson Kouchi, Inc.
*2 Calculated from April 1 to March 31 of the following year to coincide withthe administrative fiscal year

In August 2019, we conducted a verification test to utilizedelivery trucks returning to the delivery center from storesfor collecting unsold food products. The products collectedin the delivery center were processed into feedstuffs
at recycle facilities and then used by livestock farmers.
Usually, a company specializing in food waste collection
comes to each store to pick up unsold food products. If
this task is taken over by delivery trucks returning to thedelivery center from stores, we will need neither humanresource nor vehicles to collect unsold food products,
which we believe helps increase the number of stores
implementing food products recycle, give solutions to truck
driver shortage problems, and reduce CO2 emissions inaddition to decreasing the costs for food waste collection.

Mr. Hiroaki Yoneyama

Thanks to the product donation by Lawson, not only has the numberof food products we handle increased, but also our public recognition
has increased by coverage in the mass media, which has inspired
other companies to donate more products to us. However, more
people need more foods due to the COVID-19 pandemic, and thenumber of food aid requests we receive increased by 1.5 times
or more. Therefore, we welcome an increasing number of food
donations although we still need to tackle many challenges related toour capacity such as manpower problems at each food bank body,and our storage sizes. We hope that Lawson will continue to provide
support having a closer partnership with us going forward so that we
can strengthen our organizational platform to stabilize our business.

The Japan Food Bank
Promotion Group wasestablished in the pursuit of asociety without child poverty
problems in 2015, and strives
to reduce food waste throughits activities as a food bank.
There are 38 affiliated bodies
conducting various activities
across Japan (as of the end of
April 2020).

Children receiving donations

Thank-you letter

Recycle plant
Food bank staff delivering food products

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Reducing CO2 emissions throughenergy saving and energy
creation for a better future

We strive for a reduction of CO2 emissions by implementing energy saving and energy creation measures planned
down to the last detail in various scenes in the supply chain, such as stores and delivery trucks.
●E lectricity use (index) and CO2 emissions per store*1
Progress toward the medium-term energy-efficiency goal until FY2020
Annual electricity use index (left axis)
CO2 emissions*1 (right axis)
(%)
120
100

20%
reduction
targeted

100.0
84.0

80

76.1

30

Reduce by%
v. 2013 levels

80
60
40

40

20

20
0

(t-CO2)
120
100

80.0
79.9

68.2

60

Goals for 2030 (KPI)
CO2 emissions per store

2010(Base Year)

2019

0

2020

(FY) *2*1 CO2 emissions for FY2010 were calculated based on the adjusted voltage
coefficient of the receiving end of the power transmission line released by theFederation of Electric Power Companies of Japan. As for the data used to
calculate CO2 emissions for FY2019 and FY2020, the “CO2 Emission
Coefficients by Electric Power Company” in 2020 were used
*2 Calculated from April 1 to March 31 of the following year to coincidewith the administrative fiscal year

CO2 emissions for FY2019 werereduced by 21.5% comparedto FY2013. (The value is subject
to change in accordance with
updates in the coefficient.)

Introduction of CO2
refrigeration systems
Lawson employed highly energy-efficient CO2
refrigeration systems in 2010. Approximately 3,700
stores have installed the systems (as of the end of
February 2020). These systems use CO2 refrigerants
whose impact on global warming is said to be about
1/4,000 compared to CFCs, and therefore canmaterially reduce greenhouse gas emissions. Also,
they are very
energy-efficient,and can reduce
electricity use by
12% per store.

● Reduction of electricity consumption

Lawson has established the “Ten Energy-saving
Rules” to improve the operational efficiency of in-store
refrigeration and air-conditioning systems, and reduce
the total amount of electricity used. Based on theserules, we perform maintenance duties such as adjusting
the set temperature, and cleaning filters at each store.
Ten Energy-saving Rules

1 Clean refrigerator and air conditioner filters once a week
Keep air conditioner temperature settings at 27°C in

2 summer, 18°C in winter, and OFF in spring and autumn
3

Minimize the time for which doors to walk-in and storage freezers
and refrigerators are open while moving products in and out

4

Keep the area around outdoor units of refrigerators andair conditioners neat and tidy

5

Restock summer products that are frozen in-store fromstocks that have been refrigerated

Previous page27%

Refrigerationequipment

Electricity consumption
at all stores

reduction

Refrigerationequipment

Electricity consumption
by cooling systems

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Contents

Deployment of eco-friendly
model stores
Lawson established eco-friendly model stores
equipped with leading-edge technologies.
We introduce to new stores only the facilities
that have been proved to be highly energysaving and energy creation by the tests
and verifications conducted at these model
stores. At the model store that was launchedon Keio University Shonan Fujisawa Campus
in September 2019, all the refrigerators andfreezers available there are CFC-free. It is thefirst Lawson store to have all its refrigeration
systems CFC-free.
Changing the company car for the Supervisor (SV) to an EV made it
possible to create a two-way power flow between the EV and the store
by only connecting the EV to the EV charger with no need for in-store
operation

Energy-saving delivery
trucksIn addition to using dual-compartment-andtemperature vehicles that can simultaneously
deliver chilled products and ambient goods
requiring different temperature control, we
strive to reduce the number of vehicles that
arrive at a store per day by optimizing delivery
frequency. Moreover, we use eco-friendly tires
for some delivery vehicles in order to improvefuel efficiency.

CO2 emissions generated byour supply chain for FY2019

CO2 emissions
in total

5,712.2

thousand tons

Raw materials purchased(Private and national brand products, plastic
shopping bags, etc.)

75.50 %

4,313.3 thousand tons

Electricity consumption of the
franchise stores19.33 %

1,104.2 thousand tons

Disposal of containers, chopsticks, andplastic shopping bags

1.05 %

59.8 thousand tons

In-store waste, and industrial waste
due to store closures and remodeling0.44 %

25.3 thousand tons

6 at room temperature

Energy consumption of thedelivery centers

Electricity consumption of theheadquarters, regional offices, branches,and company-operated stores

7 Do not overfill storage freezers and refrigerators

1.76 %

0.41 %

Restock hot drinks with products that have been stored

12%

reduction

24

Ten Energy-saving Rules

Environmental (Machi)
friendliness

8

Turn off lighting and air conditioning in back rooms andstorage areas when no one is present

9

Arrange products so that they do not disturb the air
curtain on open cases

10

Minimize the number of times storage freezers andrefrigerators are opened

Eco-friendly tire

100.7 thousand tons

23.2 thousand tons

Gasoline consumption of company vehicles

Electricity consumption
associated with procurement ofelectric power

0.08 %

1.41 %

Business trips

80.3 thousand tons

0.02 %

4.5 thousand tons
0.9 thousand tons

LAWSON SDGs Handbook 202025

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Providing services as part ofsocial infrastructure to coexist
synergistically with the community

Lawson not only sells products at stores but also delivers them to customers. In addition, customers canreceive different types of convenient services at any stores in their neighborhood. We will provide support topeople in the community aiming to create a better environment for their lives.

Delivering shopping excitement to customers
Mobile sales services
We visit marginal villages, elderly facilities, companies,
factories, etc. in remote areas from our stores by mobile
sales vehicle to sell food products, daily goods, andassorted items there. As part of our “community watch
service,” we spontaneously communicate with senior peopleusing our mobile sales services in collaboration with local
governments and others. Lawson delivers to customers
shopping excitement as well as products.

Environmental (Machi)
friendliness
Previous page

Easy and simple procedures to take out
insurance at a Lawson store
Customers can easily take out insurance using the in-store
multimedia terminal “Loppi.” A wide range of insurance policies areavailable such as “One Day Car Insurance” with the least amountof premium of 500 yen per day appropriate for those who wantto drive a car just for a short time, “Motorcycle Liability Insurance”
whose sticker is immediately issued, and “Bicycle Insurance” that is
becoming mandatory throughout Japan. Please note that if you takeout any of these insurance policies, 1 yen per insurance is donatedto the “Support Group for Orphans from Automobile Accidents.”

Administrative services
available at Lawson
Delivering any products anywhere,anytime“Uber Eats” is an online food ordering and delivery platform.
Users can get their meals delivered anytime wherever they are.
Lawson is Japan’s first convenience store chain to launch the“Uber Eats” service at some stores. Approximately 300 types of
products such as boxed meals, rice balls, desserts, deep-fried
food products cooked at the in-store kitchen, daily goods, andmagazines are available for this service. We started the service
in August 2019, and more than 1,000 stores have launched it in
one year (as of the end of August 2020).

26

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Customers can get various forms of governmentissued documents with the My Number Card,or Basic Resident Register Card at Lawson
stores throughout the country. Currently, thisservice is available in 749 cities, wards, towns,
and villages (as of July 6, 2020) accounting for
70 to 80% of the nation population. The in-store
multi-functional copier can be used to print out
copies of residence certificates, seal registration
certificates, tax payment certificates, family
register certificates, copies of supplementaryfamily register etc.**The public services available at Lawson stores vary dependingon the local municipality

ATM services of Lawson Bank
becoming more convenientWith almost all bank cards including major banks,
local banks, and Internet banks, customers can
withdraw cash from their bank accounts, or
perform other activities using Lawson Bank’s ATM
services available at Lawson stores. (The numberof our financial institution partners is 124 as of theend of June 2020.)
Also, we launched the online service that allows
customers to transfer money online from their bankaccounts to their payment service accounts from
June 29, 2020 onwards. As the first round of thisservice, we made it possible to put money into au
PAY accounts from Lawson Bank accounts.
LAWSON SDGs Handbook 202027

About us
Previous page

Corporate profile
Company name
Headquarters

As of the end of February 2012 (Consolidated)
Business
activities

Lawson, Inc.
East Tower, Gate City Ohsaki,
11-2, Osaki 1-chome,
Shinagawa-ku,
Tokyo 141-8643, Japan

President and CEO,
Representative Director
Chairman of the Board
Established
Capital
Number of employees

Net sales for all stores
Number of stores(domestic
and overseas total)
Operating areas

Sadanobu Takemasu
April 15, 1975
58,506.644 million yen
10,572 (consolidated)

Franchise chain development of
LAWSON, NATURAL LAWSON and
LAWSON STORE100.
2,506.9 billion yen (consolidated)
17,362 stores
All 47 prefectures in Japan
China (Shanghai, Chongqing, Dalian,Beijing, Shenyang, Wuhan, Hefei,
Changsha), Indonesia, U.S.A (Hawaii),
Thailand, and Philippines

Note1: Net sales for all stores is the sum of total sales by the domestic convenience store business, overseas business and Seijo Ishii stores(consolidated subsidiaries only). For the Seijo Ishii business, only the total for its Company-operated stores is included
2: The number of stores in Japan represents the total number of LAWSON, NATURAL LAWSON and LAWSON STORE100 stores operatedby Lawson Inc., and other LAWSON stores operated by Lawson Sanin Inc., Lawson Okinawa Inc., Lawson Minamikyushu Inc., andLawson Kochi, Inc. Moreover, the number of overseas stores refers to the number of LAWSON brand stores run by each local operatingcompany.

Total number of stores (in Japan and overseas)*

Areas in which stores are operated 17,362 stores As of the end of February 2020
Number of stores in Japan*

14,444 stores

Hokkaido region Kanto/Koshinetsu region

Chubu region

Kinki region

Chugoku region

Kyushu/Okinawa region

156
Shiga
322
Kyoto
1,123
Osaka
666
Hyogo
138
Nara
Wakayama 148

Tottori
Shimane
Okayama
Hiroshima
Yamaguchi

Fukuoka
Saga
Nagasaki
Kumamoto
Oita
MiyazakiKagoshima
Okinawa

673 stores

5,292 stores 1,726 stores 2,553 stores 837 storesTohoku region

IbarakiTochigi

223
199
243
689
Saitama
603
Chiba
1,715
Tokyo
Kanagawa 1,088
225
Niigata
Yamanashi 135
172
NaganoToyamaIshikawa
Fukui
Shizuoka
Aichi
Gifu
Mie

1,158 stores Gunma
Aomori
Iwate
Miyagi
Akita
Yamagata
Fukushima

270
175
252
185
114
162

185
105
110
285
723
180
138

Shikoku region
Tokushima
Kagawa

139
145
202
235
116

618 stores

136
132

Ehime
Kouchi

1,587 stores
517
74
111
159
188
104
195
239

Contents

Main Lawson Group Companies
Field

As of the end of February 2020

Company nameDomestic
convenience store
business

Lawson, Inc.
Lawson Store100, Inc.
SCI, Inc
Lawson Urban Works,Inc.
Lawson Sanin, Inc.*
Lawson Okinawa, Inc.
Lawson Minami-Kyushu, Inc.
Lawson Kochi, Inc.

Entertainment
business

Lawson Entertainment, Inc.
United Cinemas Co., Ltd.

Finance-related
business

Lawson Bank, Inc.

Field

Overseas business

Lawson (China) Holdings, Inc.
Shanghai Hualian Lawson, Inc.
Chongqing Lawson, Inc.
Dalian Lawson, Inc.
Beijing Lawson, Inc.
Saha Lawson Co., Ltd.

SEIJO ISHII business

SEIJO ISHII, CO., LTD.

*Lawson Sanin, Inc. was merged into Lawson, Inc. as of March 1, 2020.

Main businesses and services

As of the end of February 2020

A neighborhood store “Creating Happiness and Harmony
in Our Communities” through its manufacturing retailer
based on a small commercial area modelA nearby store, observing a “daily and reliably” conceptthat supports customer lifestyles embracing “beauty,
health, and comfort”.

Operating companies

Lawson, Inc.

A store that unites the user-friendliness of convenience
stores with the range of products at supermarkets suchas fresh foods. Hot sellers are the 100-yen series which
includes original products.

A lifestyle supermarket for people who are particular
about food, providing food from around the world at
reasonable world street corner prices
Operating company

Operating company

153 stores

192 stores

Beijing

Lawson farms grow fresh fruits and vegetables for
Lawson stores across Japan.

DalianCorporation Qualified to Own Cropland Lawson Farms
across Japan

235 stores

Lawson Entertainment, Inc.

26 stores

50 stores
Shanghai 1,574 stores
Wuhan 401 stores
Changsha 15 stores
The Philippines 65 stores
Hawaii 2 storesHefei

133 stores

ThailandIndonesia

72 stores

Provision of ticket sales services for a full range ofentertainment, including musical & sports events,
theaters, leisure facilities and cinemas, as well asplanning and agency services for fan clubs, event
planning & production (sponsorship promotions,investment promotions) and others
Operating company

Shenyang

ChongqingSEIJO ISHII CO., LTD.

Lawson Store100, Inc.

Operating company

2,918 stores

Operating company

Lawson, Inc.
Lawson Okinawa, Inc.
Lawson Minami-Kyushu, Inc.
Lawson Kochi, Inc.
Lawson Sanin, Inc.*
Lawson Urban Works, Inc.

211
139

* The number of stores above includes stores operated by Lawson Sanin, Inc., Lawson Kochi, Inc., Lawson Minami Kyushu, Inc., and Lawson Okinawa, Inc.
The number of overseas stores is the number of LAWSON brand stores run by the operating company in each region.

Overseas storesCompany name

Consulting business BestPractice, Inc.

A company selling music and movie CDs & DVDs, books
and related goods (through stores & e-commerce) as
well as planning and producing events and museum
exhibitions in stores

Operation of cinema complexes (multiplex movie
theaters) offering not only film entertainment but also
such enriching experiences as 4DX® (experiential
viewing) and various contents other than movies

Operating company

Operating company

Lawson Entertainment, Inc.

United Cinemas Co., Ltd.

In addition to financial services, such as ordinary/time deposit services andissuance of credit cards, we offer ATM services available with bank cards
issued by financial institutions throughout Japan. We have also launchedsmartphone-based ATM services and deployed deposit-enabled ATMs.
Operating company

Lawson Bank, Inc.
*Lawson Sanin, Inc. was merged into Lawson, Inc. as of March 1, 2020.

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