Make you smile with MIRAIT: Mirai (future) + IT

The MIRAIT GroupCSR Report 2013MIRAIT Holdings Corporation
CSR Office
5-6-36, Toyosu, Koto-ku, Tokyo, 135-8111 Japan
Phone: 81-3-6807-3120
Fax: 81-3-5546-2962

http://www.mirait.co.jp/en/

List of Group Companies (as of the end of August 2013)

CONTENTS

1

Contents/Editorial policy/About the MIRAIT Group

3

Message from the President and CEO

Special Feature: The MIRAIT Group’s activities
and social responsibilities
8 Creation of tomorrow’s social infrastructure
9 Creation of a mechanism for smooth business andsocial activities
10 Creation of mechanisms for better and moreconvenient lifestyles
12 Safeguarding information and telecommunications
and other social infrastructure
13 Safeguarding local community and business
operations
14 Safeguarding everyday lives from emergencies

MIRAIT Holdings Corporation

5

MIRAIT Corporation

IP TECHNO SERVICE CORP.

MIRAIT Technologies Corporation

KATAKURA CONSTRUCTION Co.,Ltd.

DAIMEI NEXT CO.,LTD.

Todentsu Technos Corp.

Renat Kansai Co., Ltd.

K-SOFT Corp.

DAIMEI TECHNO CO.,LTD.

Todentsu Access Corp.

Comlead Co., Ltd.

Sumiden Communication Engineering Ground

KOKKO SYSTEMS CO.,LTD.

TODENTSU Network Corp.

Renat Tokyo Co., Ltd.

Nara Kensetsu Co., Ltd.

Tohoken System Engineering Corp.

Todentsu Engineering West Japan Corp.

Fucom Corp.

Kinki Denki Corp.

Meisei Correspondence Co.,Ltd.

Nissetsu Co. Ltd.

COTONET ENGINEERING Co., Ltd.

ACTIS Corporation

IP Nisshin Tsuko Co.,Ltd.

Okisokou. Co, Ltd

Ligare Co., Ltd.

Acronet Co., Ltd.

DAIMEI ENGINEERING CORP.

Libnet Corporation

Ground Create Co., Ltd.

Kinki Tushin Sangyo Co., Ltd.

DAIMEI NETWORK CO.,LTD

Nihon Sangyo Co., Ltd.

Agility RISE Co., Ltd.

MIRAIT PHILIPPINES INC.

DAIMEI TSUSAN CORP.

Hopenet Co., Ltd

Lapisnet Co., Ltd.

Relative MIRAIT Services Pty Ltd

SINKO ELECTRIC CORP.

DAIMEI SLK (PVT) LIMITEDMIRAIT Information Systems Co.,Ltd

MIRAIT Information Systems Myanmar Co., Ltd.

DAIMEI BUSINESSMATE CORP.

Global locations—overseas offices

Hokkaido

Global locations—major offices in Japan

Sri Lanka● ● Hokkaido Branch Office

DAIMEI SLK (PVT)
LIMITED

15 Pursuit of better customer service
17 Creation of a vibrant workplace

Kansai

Myanmar

19 Environmental initiatives● Nishinihon Branch Office ● Head Office

MIRAIT Information
Systems Myanmar Co., Ltd.

21 Communication with society● Kyoto Branch Office● Hyogo Branch Office

23 Management of the MIRAIT Group
25 CSR of the MIRAIT Group●

Philippines●●

MIRAIT
PHILIPPINES INC.

●

Kyushu● Kyoto Branch Office

Chubu
Tohoku● Osaka Branch Office● Shinetsu Branch Office● Hyogo Branch Office● Tokai Branch Office● Tohoku Branch Office● Nara Branch Office● Hokuriku Branch Office● Fukushima Branch Office● Wakayama Branch Office● Numazu Sales Office

Kanto

Chugoku● Head Office● Tokyo Head Office● Chugoku Branch Office● Tochigi Branch Office● Tokyo Branch Office● Ibaraki Branch Office● Gunma Branch Office● Kyushu Branch Office● Kanagawa Branch Office

Okinawa● Minato Sales Office● ● Okinawa Branch Office●

MIRAIT
Asia Pacific Office

Editorial policy

About the MIRAIT Group

The MIRAIT Group CSR Report 2013 provides an
overview of the MIRAIT Group’s policies and activities tohelp create a sustainable society. The Report describes
how the MIRAIT Group, including MIRAIT Corporationand MIRAIT Technologies Corporations, works tocontribute to creating a sustainable society through its
business activities and other non-business activities
conducted with stakeholders. The Report broadly
consists of two parts: the Special Feature section, which
describes how our business impacts on society under thetheme of “Creation and Safeguarding” and the reporting
section, which outlines our related policies, activities,
and quantitative data according to activity categories.

● Establishment
October 1, 2010

● Capital
7,000 million yen● President and CEO

April 1, 2012 to March 31, 2013
(Part of the Report includes activities conducted in andafter April 2013.)

Date of publication
September 2013

● Employees (as of March 31, 2013)● SharesShares outstanding: 85,381,866 shares
Unit share: 100 shares

The First Section of the Tokyo Stock Exchange(Code: 1417)

The MIRAIT Group CSR Report 2013

Group Total: 7,454
MIRAIT Holdings: 116
MIRAIT: 4,343 (consolidated), 2,650 (nonconsolidated)
MIRAIT Technologies: 2,995 (consolidated),
964 (nonconsolidated)● Fiscal year end
March 31

● Credit rating
Rating and Investment Information (R&I): A–
Japan Credit Rating Agency (JCR): A–● Head Office
5-6-36, Toyosu, Koto-ku, Tokyo

1[Japan] 32 locations* The total number of MIRAIT Corporation and MIRAITTechnologies Corporation’s offices[Overseas] 5 locations(the Philippines, Australia, Sri Lanka, Myanmar, andThailand)● Kanagawa Branch Office● Shinagawa Sales Office● Shikoku Branch OfficeBusiness overview

Masatoshi Suzuki● Stock exchange listing

Reporting period

Relative MIRAIT
Services Pty Ltd● Major offices● Chiba Branch Office

ShikokuAustralia
Thailand● Saitama Branch Office● Chiba Branch Office● Business segments(1) NTT Network● MIRAIT Corporation

Composition of consolidated net sales
by segment (for the year ended March 2013)

Design, installation, operation, and maintenance of
fixed-line telecommunications facilities● MIRAIT Technologies Corporation

Net sales trends by segment(in billions of yen)

300

271.0

(2) Mobile Network
Design, installation, operation, and maintenance ofmobile phone carriers’ wireless base stations andkey networks(3) ICT Solution
Design, installation, operation, and maintenanceof information and telecommunications facilities
as well as development of related systems
and software(4) Civil Engineering
Design, installation, operation, and maintenanceof social infrastructure, including facilities related
to power supply, air-conditioning facilities,
environmental conservation, alternative energy,
and general civil engineering

255.2¥45.8 billion(16.9%)¥34.6 billion(12.8%)

250
38.2¥109.1 billion(40.3%)

200

150¥81.3 billion(30.0%)

75.0

42.6
25.6

236.0
37.4

45.8

50.0

34.6

43.0

81.3

81.0

109.1

106.0

26.7

68.1

60.3

116.6

110.0

111.4

2010. 32011. 32012. 3 2013. 3 2014. 3(forecast)

100

50

■ NTT Network■ Mobile Network■ ICT Solution■ Civil Engineering

25.3

246.6

280.0

0

2

Message from the President and CEO

CSR is inherent in everything
we do, from our overallbusiness operations to thedaily activities of individual
employees
Masatoshi Suzuki
President and Chief Executive Officer
MIRAIT Holdings Corporation

Group reorganization opens thedoor to a new stage
Fiscal year 2012 was a milestone year for the
MIRAIT Group, as we succeeded in launching a neworganizational structure. In October 2012, Daimei
Telecom Engineering Corporation and TODENTSU
Corporation were merged to create MIRAIT Corporation,
while Commuture Corporation was renamed MIRAITTechnologies Corporation. Furthermore, unrelated to thereorganization, the Group achieved both higher sales
and higher profits. The year was therefore marked by
the successful transition to a new structure as well as
successful business operations.
Going forward, we anticipate limited growth
opportunities in the very mature market of fixedline telecommunications if we stick to conventional
approaches. Meanwhile, the mobile communication
market, in which the number of subscribers is expected toplateau soon, is expected to present solid opportunities
for the MIRAIT Group because of the expanding functionsof mobile phones, with an ever-increasing number of apps
and services coming on-stream. We are also aggressively
pursuing and making great progress in the expansion of
our ICT Solutions and Civil Engineering businesses.
In fiscal 2013, the final year of the current mediumterm management plan, we are focused on expanding
business, aiming to achieve ambitious net sales andoperating income targets of 280 billion yen and 12 billion
yen, respectively. At the same time, we are working tonurture seeds of growth and prepare the next mediumterm management plan for and after fiscal 2014. We
are also steadily and diligently implementing postreorganization processes, such as consolidating offices
and re-arranging human resources. We recognize fiscal
2013 is another important year for the MIRAIT Group.

Look 10 years ahead and allocate
resources and develop humanresources accordingly
Meeting the expectations of society is an importantbusiness objective of the MIRAIT Group. Most of Japan’ssocial infrastructure-related industries, including ourown ICT sector, date back to the time when the country
was in ruins following World War II. Over the years
since then, numerous infrastructure facilities have beendeveloped and upgraded, some of which are alreadyin need of repair or replacement due to age-related
deterioration. Today, firms like ours, operating within thesocial infrastructure sectors, are also expected to address
anticipated demographic changes in Japan (that is, theincreasing age-related population imbalance) by utilizing
their various technologies and knowledge.
To this end, we need to make even more efforts
to build the kinds of systems, resources, and financial
stamina that will allow us to meet greater construction
demand across Japan in the future. To further expand
our business to include not only telecommunications
but also electric power facilities and civil engineering,
we will also need to have at our command an extensive
pool of specialists and technologies in related fields. Our
reorganization last year was designed to achieve theoptimal reallocation of resources and thereby drive the
MIRAIT Group’s further progress as a “comprehensive
engineering and services company.”

3

The MIRAIT Group CSR Report 2013

and work together to build a new Group culture, we
formulated the MIRAIT Way in October 2012. Thisoverarching document, which consists of our BasicManagement Philosophy, Code of Conduct, and theCharter of Corporate Ethics of the MIRAIT Group, isintended to guide the awareness, attitudes, and actionsof MIRAIT Group employees. Despite its simple wording,the MIRAIT Way is challenging to put into practice,requiring a high level of professionalism as well as a dailycommitment. I am confident, however, that all personnel
are making steady efforts to live up to the principles
contained in the MIRAIT Way.

Companies engaged in providing social infrastructurerelated services cannot focus solely on current or shortterm operations. That is why our current operations by
our main and peripheral businesses target growth in three
years and current business expansion efforts are aimed
at building a foundation for growth in five years. We arealso looking 10 years ahead and allocating resources anddeveloping human resources accordingly.

Competence derived from theawareness of individual employees
It is worth noting that few standardized processes or
methodologies can be applied to projects undertakenby the MIRAIT Group, because different buildings andcommunities require different operational processes.
It should also be noted that even minor errors areunacceptable in our business, which involves the useof telecommunications and electronic technologies.
This is because such errors have the potential to causea nationwide outage of communications or computer
networks. Given this, all of our employees are required
to fully take stock of their current situation, maintain highoperational quality, and conduct their operations in asafe manner. It is thanks to this kind of discipline that the
MIRAIT Group has been able to establish a reputation as
a company with a high level of competence.
The greatest key to our success in continuing to doa great job is our human resources. In the design phase,
our employees are expected to deliver better quality by
combining various functions and services in productive
ways. In the construction phase, our personnel must havethe ability to work closely and effectively with various
partner companies. To offer proposals to customers on
how we can utilize the latest available technologies todeliver superior benefits, our employees also need tohave strong technical knowledge and keep up with thelatest technological developments. This means that eachand every one of our employees must constantly strive
to achieve his or her own professional growth throughacquiring strong coordination skills and technologicalunderstanding to thereby deliver the kind of excellent
performance that helps us earn the trust of customers.
To encourage our employees to share such values

With CSR inherent in our business,
implementing related activities ina well-balanced manner
As a builder of social infrastructure, for the MIRAITGroup the very operation of our business constitutes
the performance of CSR activities. With this in mind, we
strive to conduct our everyday operations diligently andthoroughly, while maintaining good communications. No
social infrastructure project can be implemented by asingle company alone. Rather, considerable collaboration
with governmental organizations and other private sector
companies is involved. Small daily operations add up to
the construction of large social facilities. To ensure great
teamwork for great performance, my goal is to make the
MIRAIT Group even more open and communicative.
At the same time, I recognize the personal activities
of employees, including their participation in community
contribution programs, are also important, although they
may not directly contribute to the company’s interests
or profitability. Everything we do, whether conducted asa corporate initiative or a personal undertaking by an
employee, forms part of our CSR activities.
Against the background of a society experiencing
dynamic change, as we move forward we will continue
probing to find the optimal balance between our current
and future activities and between our main and peripheral
activities. I hope all of our readers will join me in looking
forward to the future success of the MIRAIT Group as it
opens the door to a new era in its history.

■ Creation of the MIRAIT Group

October 2010
Management
integration of thethree companies

Daimei Telecom Engineering Corporation

TODENTSU Corporation

Commuture Corporation

Established: December 1944 (listed on the First
Section of TSE)
Net sales: ¥115.6 billion
Number of employees: 3,011 (as of March 2010)

Established: February 1946 (listed on the First
Section of TSE)
Net sales: ¥47.6 billion
Number of employees: 1,233 (as of March 2010)

Established: June 1960 (listed on the First Section of
TSE and OSE)Net sales: ¥91.9 billion
Number of employees: 2,702 (as of March 2010)

Establishment of
the holding company

MIRAIT Holdings Corporation

Daimei Telecom
Engineering Corporation

TODENTSU Corporation

Commuture Corporation

MergerName change

October 2012
Reorganization

MIRAIT Corporation
MIRAIT Holdings Corporation

MIRAIT Technologies Corporation
Group companies

4Special Feature: The MIRAIT Group’s activities and social responsibilities

Creation

The MIRAIT Group’s activities

FeatureSafeguarding

and social responsibilitiess

The MIRAIT Group operates various
businesses, ranging from thosecontributing to the well-being of society as
a whole to those related to the everyday
life of individual members of society. Thissection provides examples ofwhat we do for society,communities, and individuals
Indand how we strive to meet
ivid u a lsocial needs.
Comsmu n i t i eSpecial

We at the MIRAIT Group are proud of ourextensive experience and technological excellencedeveloped through our telecommunications
infrastructure business. Using these strengths to(1) create systems and facilities that make daily life
more convenient and fulfill social needs, (2) ensure
the stable availability of key social infrastructure,and (3) develop systems to protect the well-beingof society and individuals forms part of the social
responsibilities of the MIRAIT Group, acomprehensive group of engineering and services
companies.

S o ciety

Wireless networks

Telecommunications
infrastructure

Social system

Electric power, civil engineering,and environmental infrastructure

Wired networks

ICT solutions
System integration
Network integration

SocietyCommunities

IndividualsSocietyCommunities

Individuals• Construction of LANs, WANs, and wireless LANs

• Wi-Fi locations• Library systems• Disaster recovery• Installation of mobile phone base stations• Fuel cells, EV battery charging systems• IT monitoring• Surveillance camera systems for neighborhood
associations• Construction of quake-resistant/quake-absorbing
facilities• Roads, railroads, telecommunications facilities• Development of network servers• School administration support systems, classattendance management systems• Rockfall monitoring systems• Installation of lighting, air-conditioning and purifying,and power receiving and transforming facilities• Visual communications systems• Unauthorized access monitoring services
Unauthorized access prevention systems• Communication history management systems
Phone recording systems• Earthquake early warning systems• Consultation on and installation of facilities forunderground utility poles• Web-based conference systems, video conference
systems• Traffic systems• Development of call centers
Workforce management• Solar power generation systems• Development of data centers• Sales and installation of LED lighting• Development of on-demand systems• Map information systems• Remote concierge services, distance learning
systems (“cyber campus” systems)• Development of broadcasting and signage systems
RF signage, area broadcasting• Telecommunications sales agency, installation
arrangements, (maintenance of telecommunications
networks)• Construction of water supply and sewerage systems• Development of security systems• Anti-DoS attack solutions• On-site monitoring and maintenance services• Development of authentication systems• Building energy management systems• Customer system support centers• Disaster damage assessment systems for buildings• Lightning strike suppression systems• Installation of quake-resistant/quake-absorbing
equipment for network devices and server racks• Installation of tsunami evacuation towers• Electricity monitoring systems• Building electricity management systems• Small-scale wind power generation

5

The MIRAIT Group CSR Report 20136

Special Feature: The MIRAIT Group’s activities and social responsibilities

Cod i v i d u alsCreationIn

mmuni t i es

Society

Creation of tomorrow’s social infrastructure
Information networks have become a major component of social infrastructure and are
expected to become increasingly important in tomorrow’s society. At the same time, needs
for a mechanism to reduce environmental impact across society as a whole are growing
rapidly. Responding to such trends and needs through its business operations is part of themission of the MIRAIT Group.

What society needs

What the MIRAIT Group can do

Reliable, high-speed information
networks throughout Japan

Construction of optical networks

In today’s society, an environment where people can receive or send information
on a real-time basis is indispensable for convenience and for overall economic andsocial activities. The expansion of high-speed information and telecommunication
infrastructure will enable people to communicate without travelling, contributing to the
reduction of environmental impact.
The MIRAIT Group offers integrated services for telecommunication infrastructuredevelopment, such as optical fiber installation, covering all processes from design toconstruction and maintenance.

What society needs

What the MIRAIT Group can do

Access to convenient networks
anytime, anywhere

Construction of mobile networks

Widespread use of smartphones and tablets
requires additional development of mobile
infrastructure. The MIRAIT Group offers
comprehensive mobile infrastructure services
across Japan. With our advanced technologies,
we are engaged in the installation of mobile
phone base stations for all carriers in Japan,
offering integrated high-quality services,
including site selection, negotiation for landacquisition, and the construction, operation andmaintenance of base stations.

Continue to create tomorrow’s basic
infrastructure and technologies
While daily use of the Internet and mobile phones are almost taken for granted today,
no one expected their use would be so widespread when they first appeared on the market.
In a changing society, needs for infrastructure will also keep changing,and this requires changes in technologies and facilities.
We at the MIRAIT Group strive to identify future needs for technologies and infrastructure
and take proactive action leveraging our experience and technical expertise.

7

The MIRAIT Group CSR Report 2013

In regions with poor mobile reception, residents
are constantly asking when their mobile phoneservice will get better. They sometimes ask us
when they can get a good access to mobile
phone service. To meet such strong needs,
we operate our business diligently and with asense of pride.
Toru Tanaka
Docomo Business Division
MIRAIT Corporation

What society needs

What the MIRAIT Group can do

Energy-efficient and environmentallyfriendly social infrastructure

Installation of environmentally friendly
facilities and systems

To solve global issues such as climate change and energy resources, it isimportant to reduce society’s overall energy consumption and promote anenergy shift to new energy resources. The MIRAIT Group helps solve thoseissues by offering various environmental and energy-saving solutions.

Solar power generation systems
We offer a full range of support for home and building
owners, including proposals for installation andmaintenance of solar generation systems, help withapplications for related government subsidies andco-ordination with power companies.

Fuel cells
LED lighting
LED lights have a longer life and consume about
60% less electricity than conventional fluorescentlighting. Its benefits also include the ability to control
power consumption through the use of power
control systems. The MIRAIT Group supports theintroduction of LED lighting at public facilities, suchas Rainbow Bridge and the tunnels of the Chuo
Expressway Shinagawa Line in Tokyo.

We support the introduction, installation, maintenanceand other processes related to fuel cells, which aregarnering attention worldwide as an energy source insmart houses and smart buildings.

Air-conditioning and purifying facilities
Leveraging our advanced technologies and knowhow,
we support more efficient operation of air-conditioning
and purifying systems in buildings by installingnecessary facilities and controlling systems.

8

Special Feature: The MIRAIT Group’s activities and social responsibilities

Co

mmuni t i es

Society

Network infrastructure has become indispensable in places where many people gather suchas offices, schools, and stadiums. For companies, whether or not they use it efficiently
affects their levels of service quality as well as business performance. Based on our
technical and technological excellence, we at the MIRAIT Group develop various information
telecommunication systems to suit users’ needs.

InCo

d i v i d u alsd i v i d u alsInCreation of a mechanism for smoothbusiness and social activities

mmuni t i es

Society

Creation of mechanisms for better and moreconvenient lifestyles
Sharing information and knowledge and conducting smooth communications help make lifeeasier and more enjoyable. Information and telecommunications systems can create newvalue in interpersonal relationships—we at the MIRAIT Group continue striving to make thisbelief a reality.

What society needs

What the MIRAIT Group can do

What society needs

What the MIRAIT Group can do

Comfortable access to theInternet anytime, anywhere

Construction of wireless LANs

Receiving local information via
various media devices

Solutions to revitalize regional
communities

Today, a world without the Internet is almost unimaginable. The
MIRAIT Group provides comprehensive support for networks ofvarious sizes and purposes in Japan and abroad, ranging from thedevelopment of networks including selection, purchase, installationof devices and wiring to the operation and maintenance of theinstalled system.
For major convenience store chains, stadiums and various
other places where many people gather, we construct Wi-Fi
wireless LANs to offer comfortable access to the Internet.

What society needs

What the MIRAIT Group can doIncorporating many users’
feedback into business operations

Development of call centers

Stadium Wi-Fi solution
A Wi-Fi environment
with higher accesspoint density has been
built in the Seibu Domebaseball stadium toensure spectators canenjoy consistent data
communications even inlarge crowds.

Call centers, which answer customer calls and respond to service requests, are an important
contact point between businesses and consumers. To promote their smooth and efficient
operation, the MIRAIT Group offers one-stop services ranging from consulting to system
integration, to platform construction and maintenance.
We also offer services to improve the productivity of call centers, such as “workforce
management,” which enables optimum staff allocation through highly accurate forecasts ofinbound call volumes.

To help rural areas solve issues such as declining populations andlackluster shopping arcades, the MIRAIT Group offers solutions
to revitalize regional communications. These are designed tosend local information via various media. Through TV, PC, mobile
devices, and other communication tools, local residents canaccess various types of local information, for instance, on public
administration, disaster preparedness, crime prevention, storesand businesses.

What society needs

What the MIRAIT Group can do

Smooth information and advice
provision for international tourists

Development of remote concierge
service systems

Many international tourists visit Japan, a country aiming to becomea major tourism nation. However, most shops and information
centers do not have sufficient resources to offer information andother services in foreign languages. To address this situation, the
MIRAIT Group offers a system where dedicated interpreters at callcenters can be called up via tablets and other devices.
This language assistance system helps staff in need of effective
communication between shop/call center staff and tourists, whothen will be able to gain better understanding of Japanese culture.

Sample screen image

What society needs

What the MIRAIT Group can do

Improving operational efficiency byusing the most appropriate software

Development of software

Different sectors and organization require different
systems and software, such as public systems andenterprise systems as well as those for day-to-day
operation management and web-based content release.
The MIRAIT Group develops systems with open-source
software, the mainstream system development methodin the future, and develops and offers many mobile apps.
We also offer many systems designed to solve the various
problems that customers may face.

Image processing, analysis and distribution solutions
Video-based systems featuring one of the world’s fastest image processing
technologies, people traffic measurement system with no need for relay devices
or PCs, etc.

Elderly care service support system
Comprehensive support systems for elderly care service operators, regardlessof service formats, whether home visits, service in day-care facilities, or in
residential facilities.

Improvement of security and compliance
User management solutions, virtual desktop/thin client solutions, cloud-enabled
ECM, etc.

9

The MIRAIT Group CSR Report 2013

What society needs

What the MIRAIT Group can do

Digitizing libraries to improvetheir attractiveness and meetusers’ expectations

Provision of library service

Library operation and management is going through a sea change, due to thegrowing penetration of electronic books and digital content services, anticipatedintroduction of cloud computing to schools, and other ongoing and expectedchanges. Libraries are expected to evolve by, for instance, offering moreadvanced intellectual information services.
Libnet Corporation, a member of the MIRAIT Group, offers TOPNET, alibrary information system that uses state-of-the-art technologies. The company
also offers libraries BPO (business process outsourcing) services with highcustomer satisfaction, which include the sharing of know-how on improving theattractiveness of libraries and the allocation of specialist staff who have received
IT training programs.

New public library in Manno Town, Kagawa,
opened in June 1, 201310

Special Feature: The MIRAIT Group’s activities and social responsibilities

Cod i v i d u als

SafeguardingInmmuni t i es

Society

Safeguarding information andtelecommunications and other social
infrastructure
Accessibility to telephone and other information and telecommunication networks is taken
for granted today. Maintaining those “things taken for granted” as they are, even in the eventof a serious accident or natural disaster, is an unspectacular but important responsibility of
the MIRAIT Group.

What society needs

What the MIRAIT Group can do

Immediate recovery of network outages
in the event of a disaster

Disaster recovery oftelecommunications networks

Even telecommunication
networks with thorough disasterresistant specifications could be
disrupted by natural disasters
such as floods, tornadoes andearthquakes or unexpected
accidents. Given that demand
for telecommunications
services is higher in times of amajor disaster, our Group will
make all-out efforts to recoverdisrupted network facilities assoon as possible.

Natural disasters such as typhoons andearthquakes often cause damage totelecommunication networks. We havea system and resources in place toconduct recovery work immediately toprevent or minimize network outages.

Accessibility to information and telecommunication infrastructure has become an indispensable element of today’s
business and personal activities. However, a catastrophic event such as a natural disaster or an accident which
would disrupt such social infrastructure could happen at any time. It should also be noted that maintaining
the safety and efficiency of infrastructure by human operations alone has its limitations.
To contribute to building a society that people can live in comfortably without concern, the MIRAIT Group uses
technologies to prevent disaster-related damage and to offer systems to support human-based job activities
and manage operational safety and efficiency.
11 The MIRAIT Group CSR Report 2013

In December 2012, some ceiling panelsof Chuo Express Way’s Sasago Tunnel
collapsed. We repaired cables of
emergency telephone lines.

What society needs

What the MIRAIT Group can do

Consistent and reliable access to existingtelecommunications networks

Maintenance of
telecommunications networks

The completion of facility installation
does not mean the completion of
our telecommunications network
engagements. We conduct periodical
maintenance at various locations ranging
from high places such as utility poles andwireless base stations to underground toensure smooth network access. To preventa network problem, which may cause amajor telecommunications outage, we
conduct our maintenance work with utmost
attention to safety and continue improving
our technologies and skills.

Offer maintenance and management service
to build a safer, more comfortable
and more efficient society

To restore networks from damage by
tornadoes in May 2012, we conducted
repair work for 26 utility poles andtelecommunication cables at 137
locations in Tsukuba City, Ibaraki.

I am very relieved and delighted when people tell me thatthey use telephone and Internet services as “things taken
for granted.” Last year, my team visited temporary shelters in
the quake and tsunami-hit areas of Kesennuma City, Miyagi
to install optical cables. I will never forget the smiles of thecustomers for the rest of my life. With a sense of pride in ourwork, we will continue making our best efforts to bring smiles
to customers’ faces.
Shouhei Matsushita
NTT Network Division
MIRAIT Technologies Corporation

What society needs

What the MIRAIT Group can do

Appropriate maintenance of basic
infrastructure, which normally attract little
public attention

Maintenance of sewerage systems

There are many aged sewerage pipes in Japan which require systematic
maintenance and management for earthquake and other safety concerns.
With various rehabilitation methods for various pipe sizes, including thosewhich do not involve road excavation and enable wastewater to continue
flowing, the MIRAIT Group is engaged in the maintenance of these importantfacilities for the betterment of people’s everyday lives.

12Special Feature: The MIRAIT Group’s activities and social responsibilities

Co

mmuni t i es

Society

Safeguarding local community and business
operations
While everyone wants stable operations of business and local community activities, it isdifficult to keep such activities under human control at all times. Offering safe and efficientmanagement systems to protect safety and security is part of the MIRAIT Group’s operations.

What society needs

What the MIRAIT Group can do

Ability to respond to customer
inquiries 24/7

Customer System Support Center

The Customer System Support Center (CSSC) in the MIRAIT Group offers a wide rangeof technical support service to address customers’ problems relating to network facilities
and others. Customers can access the call center 24/7 and receive necessary service
from 120 CSSC sites across Japan within two hours of contact.

What society needs

What the MIRAIT Group can do

Total environmental impact
management for buildings and facilities

Offering building energy
management systems

In response to growing awareness of energy issues after
the Great East Japan Earthquake, the Ministry of Economy,
Trade and Industry (METI) has launched a Building andEnergy Management System (BEMS) program, which
provide subsidies to businesses to cover part of theinstallation costs of their energy management systems.
The MIRAIT Group has become a BEMS
Aggregator* as a member of a consortium led by the
NTT Data Customer Service Corporation. Serving as theconsortium’s contact point, we are mainly in charge ofsales, construction, ASP provision, and fee collection.

Cod i v i d u almmuni t i es

Society

Safeguarding everyday lives from emergencies
Emergency preparedness is important because it is impossible to predict when a natural
disaster or major accident will occur. Based on advanced technologies developed throughthe information and telecommunications business, the MIRAIT Group offers integrated
support services regarding disaster damage minimization facilities and systems, ranging
from proposal to installation and to maintenance.

Experimental mobile satellite
communications systems fortimes of disasterIn the event of a major disaster,
telecommunications traffic
surges due to the necessityof emergency calls and othercontact, often making connection
to telecommunications systems
difficult. A mobile satellite
communications system, which iscurrently under joint experimentby the National Institute ofInformation and Communications
Technology (NICT) and privatesector organizations, aims toensure information (image, data,etc.) and telecommunications
service in disaster-hit areas cancope with the high volume. The
vehicles also can function as a
Wi-Fi-based mobile base station.
The MIRAIT Group participates inthis joint project, developing thevehicle-mounted system.

Mobile satellite communications systems

Earthquake early warning
system● By measuring the temperatures and CO 2 concentration levels in thebuilding, the system can automatically control operation of the airconditioning system.
● The temperature settings of the air-conditioning system can be
adjusted automatically to maintain room temperature.
→ Through the reduction of electricity consumption, both cost reduction
and CO 2 emissions reduction can be achieved.

Availability of tools to keep local
communities safe

Network camera solutions

The MIRAIT Group offers surveillance camera systems and other network camera
solutions, which enable remote monitoring via IP network systems. In addition to
supporting crime prevention efforts by neighborhood associations, our systems are usedby retail chains, unmanned warehouses, manufacturers, and other businesses which
need to manage multiple sites at the same time. They are also used as a marketingsurvey tool.
At the request of a neighborhood association in Meguro-ku, Tokyo, we have installed
53 surveillance cameras on utility poles and in parks in the area. The installation of thecameras, which can store images captured, led to the identification and arrest of a crime
suspect, and we were commended by the local police.

Lightning strike suppression
systems
Conventional lighting rods are essentially designed to have lightning
travel to a safe place. However, there are some places which do notcope with lightning strikes and must be protected from them. We offer“electrostatic charge deionizing lightning rod” systems designed toprevent lightning from striking. The systems are adopted for steel towers
and utility poles in Japan, as well as on steel towers in Indonesia.

Installation of tsunami
evacuation towers
When receiving an earthquake early warning from the Japan
Metrological Agency, the system provides early announcement of
the estimated arrival time and seismic intensity of an anticipatedearthquake through voice announcements, dedicated display panels,
signs, PCs, and other means. On the device’s screen, the current
status of a P-wave and S-wave can be displayed on the map ofJapan. The system can be linked with existing PA systems and thecontrollers of elevators, automatic doors, factory production lines,
and other facilities.

Construction of quakeresistant/quake-absorbing
facilities
Surveillance camera in Meguro-ku, Tokyo

In the event of a major earthquake, people related to buildings andfacilities, such as disaster response managers, emergency task forces
and residents, have to make decisions immediately whether or notthey should stay in the buildings or evacuate elsewhere. Our disasterdamage assessment systems can support such decision-making
with quantitative information. They make immediate assessment andanalysis of the earthquake based on data collected by accelerometers
installed in the buildings. The systems are useful for effective business
continuity management (BCM) and other risk management.

A rockfall on a steep slope area could severely affect traffic or
telecommunications systems. Our rockfall monitoring systems help
minimize damage from such unexpected incidents. If the occurrenceof a rockfall or rock avalanche is detected with the wire sensors
installed in risky sloped areas, warning signals will be sent to themonitoring centers via network. Visual checks and confirmation
through the monitoring cameras and the receipt of warning signals
with mobile phones are also possible.

Benefits of installing BEMSs

What the MIRAIT Group can do

Disaster damage assessment
systems for buildings

Rockfall monitoring systems* BEMS Aggregators
Businesses registered by the Sustainable open Innovation Initiative (SII) as thosewhich can install BEMSs in small- and medium-sized buildings and other facilities
and manage and support efficient energy consumption in the buildings and facilities
through their own cloud-based or other central management systems.

What society needs

13 The MIRAIT Group CSR Report 2013Insd i v i d u als

In

In the event of a large
tsunami, a tall evacuation
structure could save many
lives. We constructed athree-story evacuation tower(evacuation floor: 8.0 m highabove the ground) in Asahi
City, Chiba. The top floor has
an evacuation space of 50 m2,
which can accommodate
about 100 people. For
structure calculation purposes,
the space can withstand aweight load equivalent toabout 400 people.

Loss of data stored in information systems due to hardware failure ordamage caused by a sudden earthquake will have an immeasurable
negative impact on business and personal activities. To prevent thefall of lockers, furniture, office documentation equipment, network
devices, server racks and other facilities, we offer appropriate quakeresistant and quake-absorbing solutions.

14

Pursuit of better customer service

Offering service with reliable quality based on
our excellent technical capabilities
As a “comprehensive engineering & services company,” we strive to earn customer satisfaction
and trust. To this end, we are committed to safety and quality and strive to deliver the best
service to customers.

technical training, courses for specific qualifications,safety training, training for new employees, and othertraining programs,
we help employees
improve their frontline
capabilities, andensure safe andreliable operations
while also earning
Ichikawa Training Centercustomers’ trust.

Improving the industry’s overall technical quality
Participating in trade fairs

Quality management system
We have acquired ISO 9001 certification for ourquality management system, a part of our integrated
management system. Based on the recognition thatsafety, reliability and trust constitute the foundationof our business, we formulated our Policy on Quality
and strive to deliver high-quality construction work andother services.

Policy on Quality
We will efficiently conduct standardized production andservice activities to provide customers with high-quality

products and services that meet their expectations andearn their trust.
● We will promptly respond to customer requests andadopt applicable legislation and regulations.
● We will seek to enhance product and service quality
as well as construction quality under the “customer
first” principle for greater customer satisfaction andmore efficient production and service operations.
● We will reduce quality risk to maintain and improve
QCD (quality, cost and delivery).

Aiming to contribute to boosting industry-wide technicalcapabilities, we participate in various trade shows to
introduce our R&D achievements and new products.
At the Tsukuba Forum, which was held on October
18–19, under the theme, “Access network: a bridge thatconnects us to tomorrow,” we exhibited examples of
our technologies for safety and operational efficiency,
which intend to expand possibilities of access network
construction works.
We alsoparticipated in
the West JapanICT Forum held
in Osaka on
September 12–13
with exhibits
on lighting
strike suppression

systems, construction instruction systems, efforts for
greater efficiency in photo data sorting, multi-functionalterminal clamps, and 2-meter light-weight separable
work platforms, among other things.

Participation in technical skill competitions
Our engineers participate in technical skill competitions
to upgrade their skills together with their peers fromother companies.
On July 25, 2012, the Information &Telecommunications Engineering Association ofJapan (ITEA) held a skill competition for its member
companies. Among 67 contestants from 19 companies,
12 MIRAIT Group employees participated in three
categories and three of them won prizes.
In addition, three representatives from the
MIRAIT Group participated in the 50th National Skills
Competition, a competition for young engineers heldon October 26–29.

ITEA competition

Tsukuba Forum

Efforts to achieve greater technical excellence that upholds high quality
Efforts to achieve greater customer satisfaction
Developing advanced IP certification holders

Unified skill review exam

To keep up with increasing sophistication of informationand telecommunications technologies and expand
our business into new areas around ICT solutions, we
focus on nurturing advanced IP-NW engineers andserver engineers.
To meet growing demand for virtual servers andvirtual networks, we are implementing a medium-term
training program to develop IP engineers who areexperts on both network and server technologies.
Currently, the MIRAIT Group has the following
numbers of major certification holders: 44 CCIEs,
86 CCNPs, 207 CCNAs, 28 LPIC3 holders, 63 LPIC2
holders, 293 Fundamental Information Technology
Engineers, and 24 PMPs.
Key strengths of our ICT professionals are notmerely having those certifications but also fully
utilizing their advanced skills and meeting the needsof telecommunications carrier customers and othercorporate customers. Their abundant knowhow andpractical skills and experiences are appreciated by our
new and existing customers.

We conduct a unified skill review exam for alltechnical workers of the MIRAIT Group to ensure theconsistency of safety and quality standards across theGroup, which allows mutual operational assistanceamong Group companies. The exam functions as acommon passport for our technical workers.

KAIZEN Convention

We conduct customer satisfaction surveys to listen to
customers and improve our services. Questionnaire
surveys are one of the important tools for us tolearn how our customers evaluate our products andservices, including whether or not our offerings meettheir requirements.

To value and improve frontline competence, thestarting point of our production and service provision,
we implement TQM* activities and encourage frontline
employees to express their ideas and comments onnecessary operational changes and improvements.
The KAIZEN Convention of the MIRAIT Group is
another major initiative for this purpose. Before themanagement integration, internal conventions were
held by individual companies for various objectives
such as the improvement of safety and quality,
productivity, and marketing and sales capabilities.
The current conference is held jointly for the entire
Group, utilizing a video conference system to connect
the venues in Tokyo and Osaka.
In the latest
convention on
September 20, 2012,a total of 18 teams
made presentations
before an audience of
245 people in Tokyoand 136 in Osaka.

Digital watermarking to protect customer information

Technical training centers
We have training centers in Ichikawa City, Chiba(East Japan) and Kobe City, Hyogo (West Japan)
to provide effective training to develop employeeswith necessary qualifications and skills. Offering

15 The MIRAIT Group CSR Report 2013

Customer satisfaction survey

To allow real-time access to technical information, we
use Genba InfoNet, our propriety technical information
access system. To prevent technical and other secret
information from being leaked, management codes
are attached to technical and other confidential
documents. The codes enable identification of anybody
accessing the documents. The system also features adigital watermarking function to prevent unauthorized
photocopies and protect customer information.

* TQM:
total quality management

16

Creation of a vibrant workplace
and working to expand workplace or job category
options for them.

Creating an inclusive workplace where employees withvarious backgrounds can realize their full potential
We are committed to creating a safe and comfortable workplace with respect for employees’
individuality. We also work to expand job categories and workplaces for employees withvarious backgrounds.

Occupational safety and health management systems
Recognizing that safety, reliability and trust form thefoundation of our business, we acquired OHSAS
18001 certification for our occupational safety andhealth management systems. Toward the goal ofzero accidents, we have formulated the Policy on
Occupational Safety and Health to create a safe andcomfortable work environment.

Policy on Occupational Safety and Health
We will place top priority on safety while seeking tosecure the safety and health of all MIRAIT Group
employees and providing a comfortable work
environment.
● We will comply with applicable legislation andregulations regarding occupational safety and health.
● We will promptly reduce or eliminate occupationalsafety and health risks in our business operations byeffectively assessing current risks and anticipating
potential risks.
● All MIRAIT Group employees will strive to learn
about occupational safety and health from eachother and work in concert to ensure workplace safety
and security.

Safety Convention
The MIRAIT Group holds its Safety Convention inTokyo and Osaka in July during National Safety Week,a national initiative mainly promoted by the Ministryof Health, Labour and Welfare. Aiming to raise safety
awareness of employees, the annual event include theCEO’s explanations on the safety policy of the Group,
lectures from external speakers on safety management,
employees presentations on their safety management
activities, and other information-sharing programs.
We also holdan annual meeting
to promote
communication on
safety and quality
management with ourpartner companies.

17 The MIRAIT Group CSR Report 2013

Promoting women’s participation in broader job fields
We actively recruit and develop female employees
and encourage those with appropriate aptitudes toshift their career paths to technical or sales fields.
We also offer a range of professional development
opportunities for women, including temporary
assignments to external organizations.

With seven years’ experiencein the company, I am currently
a project leader of a mobile
business. In an industry with few
women, I sometimes need to makemore efforts than my peers to win
customers’ trust. By addressing
every assignment in earnest, I
have earned the trust of manycustomers, which gives me asense of joy and reward. I often
tell junior female employees about
the importance of taking on new
assignments with confidence.
Sayaka Nakagawa
Mobile Network Division
MIRAIT Technologies Corporation

Frontline-centric safety management

Training programs

Our safety management efforts take a “frontlinecentric” approach. We designate a day to conduct
thorough safety inspections, when presidents of groupcompanies and other senior executives conduct
on-site visits and inspections, interviews with workers,
and other necessary actions.
We also offer simulation-based hands-on training
which is designed to remind employees of theimportance of safety. Participating employees cansee and feel safety hazards associated with work on
rooftops and other high-risk operations, and reaffirm
the necessity of safety equipment.

The MIRAIT Group offers two types of employee
training: job level-specific programs and programs

Employee development and recruiting
Understanding that individual employees’ professional
development will lead to our growth as a corporation,
we have various systems and training programs to help
employees and the company grow further.

Note: Employees with disabilities represent 1.82 % of our workforce(as of March 2013).

Employee diversity
We promote an inclusive, vibrant corporate culture
where employees—regardless of their disabilities,
nationality, age, gender or other attributes—can be
who they are, respect and accept each other, and work
vigorously to realize their full potential. As part of ourefforts toward this end, we are building a safe andcomfortable workplace for employees with disabilities

on technical and engineering subjects. In the former,
various programs are offered for various job levels,from new entrants to executives, to learn necessary
skills and knowledge. In the latter, a wide variety of
programs are available, such as skill improvement
seminars run by the Information & Telecommunications
Engineering Association of Japan and commercial
professional training providers, seminars for specificlicenses and certifications, and personal development
lectures and seminars. We also have a mentoring
program in place
where new employees
receive guidance
and advice from“mentors,” senior
employees who are
not their supervisors
in the division or
the organization.
Training for new employees

Training for overseas local employees
As an operator of information and telecommunications
survey, planning, design, installation, and maintenanceservices in various areas around the world, we focus
on employee development in our overseas units.
Last year, our engineers were sent to an Australiansubsidiary to teachtechniques to connect
optical fibers. Throughcontinuous provisionof such training,
we contribute tobuilding information
infrastructures aroundthe world.
Engineer training at a local subsidiaryin Australia

Creating an employee-friendly workplace
Work-life balance

MIRAIT ForumWe promote work-life balance by allowing employees
to select their employment format from a range ofpossible choices to make their lives more comfortable.
To support pregnant employees and employees withyoung children or with other family duties, we haveestablished and improved our parental leave, familycare leave, shorter work hours, and other programs,
which are used by many employees.
To support employees’ mental health management,
we offer a consultation service with our occupational
medicine doctors for the prevention and early detectionof mental health problems. We also collaborate withEAP (employee assistant program) providers tooffer counseling, in which employees can talk withprofessional counselors about both work-related andpersonal issues.

At the MIRAIT Forum, its members, core employeesof the MIRAIT Group companies, discuss, planand implement a range of initiatives to create an
open and communicative culture. Under major
themes, which include branding strategy, interemployee communication, and social contribution andenvironmental activities, the forum has succeeded inestablishing a new code of conduct, the MIRAIT Way,and generating other tangible results.

Human rights training
The MIRAIT Group is committed to respecting
human rights and building a corporate culture freeof discrimination and harassment. To this end,
we conduct various awareness-raising programs,
including human rights training for new employees.

18Environmental initiatives

Operating businesses that contribute to reducing environmental
impact and creating a better global environment
To preserve a healthy, sound planet for future generations, we promote effective use of resources
and conservation of the natural environment through our various businesses which support
energy use reduction and promote recycling.

Environmental management system
Our Group companies have acquired ISO 14001
certification for their environmental management
systems. Under those systems, we conduct businessactivities in an environmentally friendly manner andtake measures to reduce our environmental impact.

Policy on the Environment
As an upstanding corporate citizen, we will pursue
activities for protecting the global environment throughour daily operations and contribute to the creation of amore affluent and comfortable society.

● We will comply with legislation and regulations
regarding environmental protection, such as theEnergy Saving Law and the Waste Disposal Law,
and work to reduce our impact on the environment
and prevent pollution.
● We will implement appropriate risk assessment
measures to reduce environmental risk and conduct
effective environmental activities.
● All MIRAIT Group employees will seek to increase
their awareness of environmental protection andactively endeavor to pass on a healthy global
environment to future generations.

Promoting greater energy efficiency
We focus on reducing consumption of natural resources
to mitigate global warming and promoting effective useof resources. To reduce greenhouse gas emissions,the major cause of global warming, we work to reduceenergy consumption, promote recycling and green
purchasing, and conduct many other related activities.

Reducing electricity consumption
To reduce electricity consumption, which accounts fora majority of energy consumption in offices, we takevarious measures across the Group.
Power-saving measures in the office• Use fewer printers and copiers• All PCs utilize power saving settings• Maintain appropriate room temperatures• Limit lighting to a minimum and keep unnecessary
lights off• Practice the “3 up 4 down” rule: i.e., no use of elevators
unless visiting an upper floor three or more stories
above, or a lower floor four or more stories below.

Power demand monitors
To reduce electricity consumption and promote
environmental awareness, power demand monitors are
installed in our major offices (11 buildings of MIRAITTechnologies: Head Office Building and its annex,
Osaka Technology Center, Kobe Technology Center,
Kobe West Construction Office, Esaka Building, Kyoto
Technology Center,
Nara Technology
Center, Gotanda
Building, Saitama
Branch Office,and Yokohama
Technology Center).

Introduction of electric and hybrid vehicles
To reduce our greenhouse gas emissions, we havestarted to use battery-powered vehicles with anaerial platform and otherelectric vehicles, as wellas hybrid vehicles.

Promoting effective use of resources and building a recycling-based society
Reducing and recycling waste generated
Most waste generated by the MIRAIT Group comesfrom our civil engineering operations. We recycleasphalt and concrete chunks, which make up a large
percentage of waste. We also work to increase therecycling rates of waste plastics and other materials.
In collaboration with our suppliers, we also work
to reduce the consumption of cardboard boxes for
packaging construction materials, change packaging
materials, recycle cable drums, and take othermeasures to reduce waste generation. We also work
to reduce resource consumption in our offices throughsimplifying meeting materials, promoting paperlessmeetings with the use of projectors, promoting duplex
printing, printing multiple pages on one sheet, andtaking other measures.

Environmentally friendly buildings
MIRAIT Edagawa Building in Koto-ku, Tokyo
introduced energy-saving and power-saving featuresin fiscal 2012, when the then 23-year-old building
underwent necessary major renovations.
On the rooftop of this eco-friendly “green” building,small-scale wind power generation and solar power
generation systems are installed to produce 8,000 kWhof electricity per year. The systems not only generate

electricity for the building
but also help us build
and improve knowhow on
the technologies for newenergy. The renovatedbuilding is also equippedwith energy-saving
equipment, such as
Kyoto Technology Center
lithium-ion rechargeable
batteries and the latest LED lighting.

Green procurement
We promote green procurement to incorporate
environmental considerations into our purchasedecisions. In addition, we switched to simple packaging
of construction materials and promote reuse and otherenvironmentally friendly practices.

New energy and environmental businesses
Solar power generation systems
Solar power generation is considered one of the mostpromising renewable energy solutions. We constructedsolar power generation facilities in Sakura City, Chiba.
By the end of fiscal 2012, the facilities had generated
6 MW of electricity.
To improve our energy management technologies,
we are currently constructing our own facilities withestimated generation
capacity of 1,200 MWh;this is scheduled forcompletion around
March 2014.
Solar power generation facilities
in Sakura City, Chiba

Water-sprinkler system for power consumption
reduction
We sell the Eco Net system, a product that sprinkles
water on the external unit of an air conditioner

19 The MIRAIT Group CSR Report 2013

Osaka Technology Center

Wind power generator on the rooftop

and reduces the power
consumption of the device by
20 to 30%. When outdoor air
temperature becomes higher
than a designated level, theproduct sprays pure water
onto the heat exchanger of theexternal unit of the air conditioner. When the water
sprayed evaporates, it removes heat in the externalunit, resulting in lower power consumption.

EV battery charging systems
To help create an ecofriendly, low-carbon
society, the MIRAITGroup is engaged in the
installation of EV battery
charging stations mainly
along highways.
EV battery charging station on a highway

20

Communication with society

Working together with society to build a safe, secure,and bright future

Community contribution• Rokko Island community cleanup event, October 2012
• Kinokawa River cleanup event in Wakayama, July 2012
• Cleanup activities around our Osaka Head Office andTechnology Center (throughout the year)

Community clean-up activities

The MIRAIT Group places top priority on safety and quality and thereby aims to offer the best
services. Through such operations, we contribute to advancing social progress and well-being
and fulfill our social responsibility. As a corporation that respects humanity, we aim to maintainharmonious relationships and achieve mutual prosperity with other people and broader society.

We actively participate in local clean-up activities
to maintain harmonious relationships with local
communities and contribute to conserving the
global environment.

Social contribution activity

Examples of recent participation in local clean-up activities• The Eighth Cleanup Day in Shinkiba, March 2012
• NTT Chiba Group’s local beach cleanup event,June 2012• Kuzumo roadside cleanup event in Yonago City,
December 2012

Volunteer activity after the Great East Japan
Earthquake
The MIRAIT Group is a member of the Miyagi Electrical
Construction Association, which offers various
volunteer activities with its member corporations. To
support victims of the Great
East Japan Earthquake,
we joined the association’s
activities, which included
removing debris fromfarmland and the creationof flowerbeds andso-called “green curtains”
at temporary shelters.

Vending machines with a donation function
To support employees’ social contribution activities,
30 vending machines with a
10-yen donation button or otherdonation functions have been
installed in our offices. Part ofdrink sales are donated to theGreen Donation Program (theNational Land Afforestation
Promotion Organization),through which our donations
are used to support volunteer
organizations involved in
Vending machine with
forest conservation.
a donation function

Installation of AEDs
Automated external defibrillators (AEDs) are installedin the entrance halls or other locations of our offices
so that they can be used not only by our customers
and employees but also
by local residents. We
also offer a workshop
for employees every
year to learn how to
use an AED and give
emergency first-aid.
AED workshop

21 The MIRAIT Group CSR Report 2013

Toyosu Festa
Our Head Office relocated to the Toyosu area of
Koto-ku, Tokyo in 2010. To interact and build
friendships with local residents, many employees ofthe MIRAIT Group join the Toyosu Festa, an annual
local community festival hosted by the Kotomunicipal government.

Forest conservation
Donation activities
We conduct Green Donation campaigns twice ayear to support forest conservation activities andlocal communities’ tree and plant planting activities.
Donations collected are sent to the National Land
Afforestation Promotion Organization, Osaka Green
Trust and other green organizations. We also donate
used telephone cards and stamps to the Defense ofGreen Earth Foundation to support its tree planting
activities, mainly in China and Tanzania.

Tree planting activities
We participate in “satoyama” forest conservation
programs organized by the Osaka Green Trust,encouraging
volunteers from various
departments of ourGroup and from ourpartner companies.
In 2012, we received
a certificate ofappreciation from thetrust, which honored
our activities over
Sobura no Mori Forest Conservation
many years.
Program in November 2012

Monthly cleanup event
in Koto-ku, Tokyo

Cleaning the road in front of MIRAITTechnologies’ Head OfficeCommunication with shareholders and investor relations activities
Overview of shareholders
As a result of the management integration of the
MIRAIT Group in October 2010, MIRAIT Holdings
Corporation was listed on the First Section of the Tokyo
Stock Exchange. As of March 31, 2013, shareholders
of MIRAIT Holdings consist of approximately 18,000
people (including shareholders of fractional shares).
■ Shareholder composition

4%
21%

Donations to give vaccines for children
At our Chiba Branch Office, part of the prize moneyfrom its Branch Manager Award, which twice ayear recognizes an employee with the best sales
performance, is donated together with the branchmanger’s personal contribution to the Japan
Committee Vaccines for the World’s Children (JCV). In
fiscal 2012, we made our fourth donation to this nonprofit organization, providing enough to vaccinate 500
children against polio.

Japan Committee Vaccines for
the World’s Children (JCV)

Our participants in Toyosu Festa

27%
1%■ Financial institutions■ Financial instruments
business operators■ Foreign entities, etc.
■ Individuals and others■ Treasury stock

17%
30%

■ Other Japanese entities

Annual shareholders’ meeting
MIRAIT Holdings Corporation held its third annual
shareholders’ meeting at the Head Office building in
Koto-ku, Tokyo on June 26, 2013 with the attendanceof about 200 shareholders. We paid special
consideration to ensure explanations on our proposals
and our Group’s businesses were easy to understand.
To ensure our shareholders take sufficient time toconsider our proposals, we work to improve the content

of our notice to shareholders of annual meeting, send
the notice as early as possible and also disclose it on
our website.

Investor relations activities
We hold a results presentation meeting for institutional
investors twice a year, in which top management
explains the financial condition, business strategy andother key issues of the MIRAIT Group.
On our website, a range of information about
the MIRAIT Group, such as presentation materials
used in those meetings, earnings reports and otherfinancial information, press releases, and CSR-related
information, is disclosed on a timely basis.
We also issue the “MIRAIT Report,” which
describes our business activities and gives an
overview of the financial results of our Group. The
publication issent toshareholders
immediately
after the annual
shareholders’meeting and theannouncementof the second
quarter results.
Results presentation meeting22

Management of the MIRAIT GroupFor sound and transparent management basedon high ethical standards
To continue our sound and sustainable development, we at the MIRAIT Group strive to implement
effective corporate governance, conduct rigorous compliance management, and operate the various
risk management systems that we have in place.

The Board of Directors and the Board of
Corporate Auditors
The Company has a Board of Directors consisting of
10 directors including two outside directors. At theboard meeting held every month, in principle, importantmanagement decisions are made and related reports
are presented. The Company has also introduced a
corporate auditor system with a Board of Corporate
Auditors consisting of four corporate auditors including
three outside members.

Executive Committee and other committees
In principle, the Company makes important corporate
decisions after deliberation by the Executive
Committee, which consists of the president andCEO, the executive vice president, directors, andother appropriate members. Under the Executive
Committee, which meets roughly twice a month,various committees are established to discuss
management issues of the MIRAIT Group.

Internal control system
Aiming to establish a system to ensure appropriate
business operations by its group companies, theCompany has formulated a Basic Policy for the Internal
Control System as per the resolution of the Board of
Directors. It has also formulated the MIRAIT GroupManagement Rules to specify how the Group shallbe managed and defines which matters should be
discussed with, and which matters should be reported
to, the holding company.

Auditing by corporate auditors
The corporate auditors of the Company perform audits
to review the execution of business operations bydirectors. Corporate auditors strive to strengthen theaudit system by, for example, exchanging information
periodically with the independent auditor and others
regarding audit plans and results.

23 The MIRAIT Group CSR Report 2013

Compliance helplines
To prevent fraud and irregularities, the MIRAIT Group
companies each operate their own reporting andconsulting helplines based on the Whistleblower

We are committed to risk management and conduct
risk preparation and prevention activities to ensure that
we are well prepared for a variety of possible risks andthus able to minimize the impact of such risks should
they materialize.

Primarily through the Audit Office, the Company reviews
the status of unified audits and internal audits to evaluate
the development and operation of internal control
systems across the entire Group. The Company also
promotes the improvement of operational processes.

Compliance promotion system
To ensure strict compliance with laws and regulations,
the MIRAIT Group formulated its Compliance
Regulations in March 2011. The Compliance
Committee, chaired by the president and CEO,discusses specific related issues and supervises the
progress of compliance promotion activities. To ensure

Matters involving risks or potential risks ofsignificant loss or damage to the MIRAIT Group
1. Effectiveness and efficiency
of operations
2. Financial reporting

3. Compliance
4. Safeguarding of assets

Basic risk management policy

Risk management system

The MIRAIT Group takes appropriate actions
against a variety of identified risks that may result in
economic loss or loss of credibility and brand image
and/or prevent the achievement of its management
philosophy, goals, and strategies. Through suchrisk management measures, we aim to ensure thecontinuity and stable development of our business.

We manage various risks in an appropriate manner byfollowing our Risk Management Regulations document,
which specifies the basic policy and procedures forrisk management for the holding company. The Risk
Management Committee, chaired by the president andCEO, discusses specific related issues and takes othernecessary actions.

Information security management system

Internal auditing

Compliance
The MIRAIT Group is engaged in social infrastructurerelated business, including the construction of
information and communications networks. This being
the case, we are mindful of our social responsibility
and the public nature of our mission and comply withapplicable laws, regulations, and other requirements.
We also conduct our corporate activities fairly and withintegrity and avoid violating social norms.

Protection Act of April 2006 and other applicableregulations. MIRAIT Holdings also offers internal andexternal compliance helplines for all group companies.

Risk management

Corporate governance
MIRAIT Holdings (“the Company”) has establishedand continues to improve its management systems
to implement effective corporate governance so thatthe companies of the MIRAIT Group will consistently
be able to meet the expectations of customers andsociety while achieving their own growth.

full awareness of and commitment to good corporate
ethics among employees, the Compliance Manual is
distributed across the Group.

Our MIRAIT Group companies have acquired
ISO/IEC 27001 certifications for their information
security management systems. All our employees
strive to protect customer-related information and key
business information assets by taking appropriate
measures against information security risks andcontinuously improving those measures. Recognizing
the importance of customer information and internal
information used in our business operations, wemanage associated security risks appropriately andprotect our information assets.

Policy on Information Security
Recognizing the importance of the customer
information and internal information used in ourbusiness operations, we will protect information assets
by properly managing security risks.

• We will regularly assess information security risks
to effectively reduce emerging risks that may
accompany advances in information technology.
• All MIRAIT Group employees will respect theimportance of the information they handle and deepen
their awareness through training and other means.

Information security management system
To ensure we conduct rigorous information security
management, we formulated the Information Security
Management Regulations in October 2010. We
have also established an organizational structure to
implement information security management practices
where the heads of departments’ offices are appointed
as information security managers. In addition,
the Information Security Management Manual is
distributed across the Group.

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CSR of the MIRAIT Group

Toward the realization of an enriched andmore comfortable society

The MIRAIT Way

At the time of the management integration of Daimei Telecom Engineering Corporation, TODENTSU Corporation, andCommuture Corp. in October 2010, we announced our Basic Business Philosophy, stipulating that we will “continue to be
an enterprise that coexists and mutually prospers with people and society as a company that fulfils its corporate social
responsibility and always respects human beings.” We also declared our joint commitment to CSR activities according tothat philosophy.
In October 2012, when the MIRAIT Group was reorganized, we formulated the MIRAIT Way by consolidating the BasicManagement Philosophy, Code of Conduct, and the Charter of Corporate Ethics. The new set of documents provide action
guidelines for our employees as they work together to create a new CSR-driven culture of the MIRAIT Group.
As a “comprehensive engineering & services company,” the MIRAIT Group operates various businesses, such as theinstallation of information and telecommunications infrastructures and systems, as well as environment- and new energyrelated businesses, with our strong commitment to safety, quality, and compliance. Through those business activities,
we will continue fulfilling our responsibility to society.

Basic CSR policy

The MIRAIT Way is an overarching document, which
consists of the Basic Management Philosophy, Codeof Conduct, and the Charter of Corporate Ethics of the
MIRAIT Group

2. Incorporate social issue and environmental issue
management into our business operations andbecome a company with a tremendous capacity toadapt to change.

1>> Strive to be a leading Japanese
corporation that realizes the highest
levels of customer satisfaction andtrust as a “comprehensive engineering& services company” that continuallycreates new value centered on the fieldof information and telecommunications■ The MIRAIT Way

The MIRAIT Way
The principles that guide the awareness, attitudes, andactions of MIRAIT Group employees and bring theirmind together

2>> Contribute to the realization of anenriched and comfortable society byplacing value on safety and quality andoffering the highest level of services
3>> Continue to be an enterprise thatcoexists and mutually prospers withpeople and society as a company that
fulfils its corporate social responsibility
and always respects human beings

Basic
Management
Philosophy

CSR promotion system

1. Continue operating our businesses in a manner that
fulfills the requests and expectations of society andearns long-standing trust from stakeholders.

Basic Management Philosophy

Under the newly established CSR Committee, chairedby the president and CEO of the holding company,
the CSR Office of the holding company works closelywith the CSR Liaison Committee, consisting of CSR
managers of group companies, and the MIRAIT
Forum CSR Team to build and strengthen the systems
intended to promote CSR activities across the Group.

3. Contribute to creating a sustainable society andestablish a strong brand as an admired andvalued company.

Code of Conduct

Code of Conduct

1>> Always deliver services that meet andexceed customers’ expectations
2>> Further enhance reliability and trust with
our frontline capabilites
3>> Take a step forward with wisdom andcourage4>> Always follow the basic principle ofintegrity and fairness
5>> Demonstrate strong teamwork to create abright future

Charter of Corporate Ethics

Corporate ethics, social norms, CSR■ CSR promotion system

MIRAIT Holdings Corporation

MIRAIT Corporation
MIRAIT Technologies Corporation

Charter of Corporate Ethics

CSR Committee
Corporate governance

CSR Office

Employment

CSR Liaison Committee

CSR functions

Finance
Environment

MIRAIT Forum CSR TeamThe meaning behind our name

Corporate markWe aspire to become a comprehensive
engineering & services company which
continues to grow with customers. We hope
our metaphorical light of hope will shine
brightly, illuminating the way ahead, andwill continue travelling toward the future.
Such aspiration is expressed in a simple
and straightforward way in our corporate
name, MIRAIT—the combination of MIRAI(future) and IT (information technology).

The three bold lines symbolize our Three
Objectives. The gold arch stretching acrossthe lines represents the global reach of ourhigh-quality businesses. The overall markforms the letter “M.” The mark is a symbolthat represents the direction of the MIRAITGroup, which is cultivating our “Mirai (future).”MIRAIT > Future
MIRAIT > Information Technology> Integration Technology

25 The MIRAIT Group CSR Report 2013

Social contribution

CSR-related functions

Board of Directors

Three Objectives
1. Expanding the breadth of ourbusiness> Expanding to cover upstream todownstream(planning and design, construction,
maintenance and operation, etc.)

2. Expanding the depth of ourbusiness to the greatest extent
possible> Proposing a total solution covering NI,
upper layers, and lower layers

3. Developing new business fields> Contributing to the creation of futuresocial infrastructure which integrate
electricity, the environment, energy
and other fields

Recognizing that thorough compliance withlaws and regulations and maintenance ofhigh ethical standards are integral to soundbusiness activities, we formulated the Charterof Corporate Ethics of the MIRAIT Groupin March 2011. The document specifies thebasic policy on corporate ethics and the action
guidelines for all executives and employees ofthe MIRAIT Group.

Charter of Corporate Ethics of the MIRAIT Group
1>> Basic policy on legal and regulatory compliance2>> Basic policy on customers
3>> Basic policy on shareholders and creditors
4>> Basic policy on business partners
5>> Basic policy on employees and workplace
6>> Basic policy on society and the environment
7>> Basic policy on the protection of personal information, customer
information and intellectual property

Corporate slogan
This is the slogan to express simply and symbolically our
corporate philosophy, business activities, and visions.
Directly using the two words, mirai (future) and IT,
which are the origins of the corporate name MIRAIT,
the slogan expresses our desire to create an evenbetter society with our proprietary information andtelecommunication technologies.
The word “smile” in the slogan represents a better
future, expressing our desire that the MIRAIT Groupwill work together with customers, local communities,
employees and all the other stakeholders will work
together with the MIRAIT Group to create such asociety in which everyone has a smile on their face.
Comprehensive engineering & services company

Make yousmile with MIRAIT: Mirai (future) + IT
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