FAQ

How does it work:
Absolute Application
Persistence-as-aService (APaaS)
GENERAL
What is Absolute Application Persistence-as-a-Service (APaaS)?
Absolute APaaS is a service offering for PC OEM partners and independent software vendors (ISVs) that allows themto activate the Absolute Persistence® technology, which is embedded in the firmware of more than 600 million PCs.
In turn, it enables their applications with Application Resilience™ and self-healing without their customers having
to separately purchase and deploy any Absolute Secure Endpoint products or subscribe to the Absolute Resilienceoffering or any of its variants.
Instead, PC OEM partners and ISVs integrate the Absolute APaaS SDK into their own installer, which allows them toenroll and activate Absolute Persistence and enable their apps for Application Resilience and self-healing on behalf of
their end customers.
From the perspective of the partner’s customer, Absolute APaaS ensures applications are healthy and running and thedevice is ready for productive use, thereby reducing calls to the helpdesk. Absolute APaaS runs in the background ondevices without any end user interaction.
I understand Absolute Persistence technology is embedded in most laptop computers. How do I know if
Absolute Persistence is supported on my specific makes and models of devices?
Absolute Persistence technology is embedded in the firmware of 30+ different PC OEMs and ODMs worldwide. Inturn, it’s very likely that your endpoints have Absolute Persistence support built in. Absolute maintains a list of PC
manufacturers and their models that support Absolute Persistence.
What data points does Absolute APaaS collect?
Absolute APaaS collects a default set of data to provide Application Health Telemetry and Insights reports to APaaS
ISVs. The following document lists all the data points collected through an APaaS integrated software product.
What if my organization has concerns about data privacy and/or are required to comply with data
privacy regulations such as GDPR and others?
APaaS partners and their customers based or operating in Europe have the option of their tenant account andassociated data being hosted in the EMEA-based datacenter to ensure compliance with GDPR regulations. Absolute
follows stringent industry standards to enforce the protection of customer and partner data hosted within Absolutedatacenters and cloud environments. These include the following:• Absolute ensures encryption of data in transit over public networks, using commercially acceptable means andAbsolute encrypts its end user systems and customer data at rest using standard industry tools and algorithms.
• Encryption is enabled for data at rest and in transit/motion and Absolute leverages the AES-256 encryption key
strength to protect customer data.

absolute.com

How does it work: Absolute Application Persistence-as-a-Service (APaaS) / FAQ• Absolute will retain personal information only for as long as necessary to fulfill the purposes for which it wascollected, as required for Absolute’s legitimate business purposes, and/or to comply with applicable legal, tax,
or regulatory requirements. After this time, any personal information you have provided to us will be destroyed,deleted, or anonymized.
• APaaS partners and their customers can request the deletion of specific data points by notifying Absolute. Absolutecan also issue a certificate of destruction upon request by the partner or their customer to confirm the destructionof the data points.
Absolute’s data protection standards comply with other notable data privacy regulations such as the California
Consumer Protection Agency (CCPA) and Personal Information Protection and Electronic Documents Act (PIPEDA) in
Canada as well. For more details regarding the Absolute Security Practices, visit the following page.

PC OEMs and ISVs
Some of our PC models have Absolute Persistence 1.0 embedded, while others have your newer
Persistence 2.x in our firmware. Does Absolute APaaS support both?
Absolute APaaS is supported on all versions of the Absolute Persistence technology (i.e., both Absolute 1.0 and 2.x).
Hence, Absolute APaaS will support all PC models that have Absolute Persistence embedded.
Will I receive any telemetry data showing how Absolute APaaS performs on my systems?
Absolute APaaS vendors currently receive quarterly standardized reports on the performance of their products in thefield and additional analytics.
Absolute is building out a robust set of telemetry data to capture a variety of insights related to device, security, andapplication health. Please let us know which data points are of interest to your organization. Pre-built templates
showcasing the types of datapoints collected can be shared upon request.
If a customer encounters an issue with Absolute APaaS, who is responsible for providing support?
If a customer encounters an issue with Absolute APaaS on one or more of their devices, they must contact the support
team of the ISV. Absolute will help to support the customer indirectly, as well as provide enablement to the ISV withhandling such customer issues. Because this is a white-labelled agreement, Absolute cannot speak with the customer
directly. For more detail, check out the APaaS Support Definition guide.
Can Absolute APaaS be utilized for our internal software or toolset(s)?
Absolute APaaS can offer resilience and hardening of your toolset. Additionally, Absolute will provide quarterly
telemetry reports outlining insights related to the application’s efficacy and health.
If we have an ISV partner that is interested in integrating with Absolute APaaS, how do we go about theengagement?
Simply provide Absolute the name of the ISV and we will work with you and the ISV to have their application maderesilient. Additionally, do request them to fill out the following form to sign up.
Do you offer other capabilities through Absolute APaaS apart from application health and resilience?
Through Absolute APaaS, Absolute can provide tailor-made solutions to PC OEMs that leverage Absolute Persistence
technology embedded in the firmware. Examples of these include the ability to accurately locate devices, provide
device hardware inventory, device actions such as lock and wipe, as well as remote scripting.
How long will it take to integrate Absolute APaaS with my application?
Absolute provides two main components that get integrated with the installation utility for your product. Furthermore,
we also provide a standalone installer that is self-contained and will enable Absolute Persistence technology without
any additional integration work required on your end. Depending on which way you choose to proceed, the overall

absolute.com

How does it work: Absolute Application Persistence-as-a-Service (APaaS) / FAQ

development, integration, and testing of Absolute APaaS usually runs anywhere between two to four weeks. Onceyou’ve become a partner, we will provide an Absolute APaaS Partner Success guide that outlines the steps involved
regarding integration and launch.
How do I upgrade my existing users to have a version of my product that supports Absolute APaaS?
There are a few ways to ensure that the latest version of your application supported through Absolute APaaS isdeployed across existing users in the field. Detailed steps are outlined in an Absolute APaaS Partner Success guide,
which can be accessed after becoming a partner.

ISV CUSTOMERSWill integrating with Absolute APaaS slow down the performance of the product?
No, the integration of Absolute APaaS into your product does not affect the performance of the product in any way. Infact, it helps strengthen the product’s efficacy across your end customers endpoints by ensuring critical components
are always running as expected and are tamper-proof.
How are Absolute APaaS components removed from an end user device?
Absolute APaaS components are integrated into an ISV’s installer. When an APaaS-enabled application is installedby an authorized user, APaaS components are installed and activated. When a user follows the authorized uninstall
process to remove an APaaS-enabled product from a device, that process also triggers the removal of applicable
APaaS components and deactivates the Absolute Persistence technology embedded in the end user’s device if there
are no other applications on the device leveraging the embedded Persistence technology. In that case, the policy
to monitor and remediate the removed application is deleted, but the other relevant components to persist otherapplications remain.
What is the difference between Application Resilience, which is available as a capability of the Absolute
Secure Endpoint product suite, and Application Persistence-as-a-Service (APaaS)?
Application Resilience is a capability that comes with the Absolute Secure Endpoint product suite. It allows
Absolute Visibility and Control customers to gain insights into the application health of those apps that are coveredin the Application Resilience catalog. Absolute Resilience customers can opt to repair and/or re-install unhealthy
applications automatically. Absolute APaaS is a service that is leveraged by ISVs who wish to integrate application
health monitoring, self-healing, and other capabilities into their product.
I have an application that has Absolute APaaS embedded. As I am subscribed to the Absolute Resilience
product, I also see that the Absolute Application Resilience catalog lists a module for the same
application. Which one should I use?
You can simply rely on the self-healing capability of the version of the product from the ISV. It will automatically
remediate any issues on your devices without the need for you to configure an Application Resilience policy for theapplication. If you want to manage the remediation directly you could set up an Application Resilience policy forthe software application through your Absolute Console. In this case, your Application Resilience policy will takeprecedence over the automated APaaS configuration. You might want to do this if you only want the application issues
reported, or if you want the application repaired but not reinstalled until you get a chance to review the problems.
Additionally, an Application Resilience policy also delivers health telemetry data for customers to track the healthof the application across their device fleet. The following page lists all applications that are part of the Absolute
Application Resilience catalog.

© 2023 Absolute Software Corporation. All rights reserved. ABSOLUTE, the ABSOLUTE logo, and NETMOTION are registered trademarks of Absolute Software Corporation or its subsidiaries. Other names or logos
mentioned herein may be the trademarks of Absolute or their respective owners. The absence of the symbols ™ and ® in proximity to each trademark, or at all, herein is not a disclaimer of ownership of the relatedtrademark. All other trademarks are property of their respective owners. ABT-APaaS-FAQ-060823

absolute.com