DATA SHEET

Absolute Investigations
Unbreakable Device Visibility andExpert Investigators: The Perfect Teamabsolute.com

When one of your devices is stolen or missing, Absolute is the only solutionthat combines the power of firmware-embedded Persistence technology,
which maintains a self-healing connection to all of your devices totrack them at all times, even off the corporate network or in the handsof an unauthorized user, with an in-house expert team to conduct theinvestigation for you, at your explicit request.

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Uninterrupted Assistance throughout the Investigation Processƅ Absolute’s Investigations team has access to proprietary tools that can gather identifying
information about the person using the errant device and determine its location.
ƅ Once an identification is made by one of our investigators, a comprehensive written report isprepared and forwarded to the appropriate law enforcement agency.

When a security incident
occurs, the Absolute
Investigations teamworks on behalf ofCigna-HealthSpring togather evidence fromthe endpoint.
CIGNA-HEALTHSPRING

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ƅ The Absolute investigator maintains regular contact with the detective assigned to the case toadvise them of any changes, and to ensure that your case remains a priority.
ƅ This proven methodology provides you with the greatest opportunity to have your device
recovered and returned to you, mitigating the potential regulatory compliance risk,preserving your organization’s financial resources, and ensuring business continuity.

Investigate the Root Cause to Prevent Further Incidents
In addition to recovering the missing or stolen asset, Absolute’s investigators are also typicallyable to establish links from a device user back to your location, and conclusively determine thatthe user of the device was a current or former employee, contractor, temporary worker, patient,student, construction/maintenance worker, housekeeper, or visitor.
Finding out about the root cause of an incident will allow you to address organizational
vulnerabilities that threaten your sensitive data, such as personally identifiable information (PII) or
electronic protected health information (ePHI), as well as your physical assets, and prevent similar
incidents in the future.

2ABSOLUTE INVESTIGATIONS / DATA SHEETRequirementsƂ Access to Absolute’s Investigations team requires the installation of the Absolute software
agent onto each device.
Ƃ This will activate Persistence technology from Absolute, which is embedded in the firmware of
the device at the factory.
Ƃ Persistence technology triggers an automatic reinstallation of the Absolute software agent if
it is removed from an endpoint, resulting in a trusted, selfhealing connection to each device
regardless of user, location or network.
Ƃ Access to Absolute’s Investigations team also requires the purchase of a Resilience license.

A Team Of Expert Investigators At Your Disposal
Our expert Investigations team has a combined total of nearly 65 years of experience in locating
our customers’ missing and stolen devices. Most investigators came to Absolute after full careerswith various local, state, and federal law enforcement agencies in the U.S., Canada, and the U.K. Allof this investigative experience has led to the successful recovery of over 56,000 of our customers’
missing or stolen devices in over 127 countries around the world.
As a result of these years of experience, Absolute’s Investigations team can also provide youwith practical advice on best practices to help maintain your asset inventory, by detecting
suspicious activity on a device, such as a change in user name or hard drive, the installation of anew operating system, or a change in geolocation. Our investigators have extensive experiencein discretely dealing with an extremely wide gamut of situations, and always strive to implement
solutions that are in your best interest.

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3Trusted by nearly 21,000 customers, Absolute Software is the only provider ofself-healing, intelligent security solutions. Embedded in more than 600 million devices,
Absolute is the only platform offering a permanent digital connection that intelligentlyand dynamically applies visibility, control and self-healing capabilities to endpoints,
applications, and network connections ­­­— helping customers to strengthen cyber
resilience against the escalating threat of ransomware and malicious attacks.
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ABSTABST© 2023 Absolute Software Corporation. All rights reserved. ABSOLUTE, the ABSOLUTE logo, and NETMOTION are registered trademarks of Absolute Software Corporation or its subsidiaries. Other names or logos mentioned herein may be the trademarks of Absolute or their respective
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