Five9, Inc.
Helping Customers Succeed inLeveraging Today’s Next-Generation Cloud
Contact Center Technology

Verint Partner
Case Study

Headquarters
San Ramon, Calif.

About Five9
Five9 is a leading Contact Center as a Service (CCaaS) provider. The company delivers
cloud-based solutions for contact centers of all sizes to create powerful customer
connections, fully integrated with its Five9 Genius CCaaS solution that enables
organizations to manage omnichannel customer interactions including voice, SMS, chat,email, social, video, and much more.
Verint’s customer engagement solutions — including Workforce Management, QualityManagement and Speech Analytics — housed in the Five9 data center, provide integrated,streamlined communication and application access for Verint and Five9 customers.
Five9 is exclusively focused on helping organizations succeed in leveraging today’s
next-generation cloud contact center technology, by empowering them to provide
exceptional experiences to their customers.

Better Together: Five9 and Verint
Verint enables Five9, with its open cloud platform, to offer complete contact center
solutions. Together, Five9 and Verint provide a best-in-class, comprehensive contact
center and Workforce Optimization solution in the cloud. Five9 WFO includes
Call Recording, Quality Management, Workforce Management, Performance Management,
Speech Analytics, and Advanced Desktop Analytics — that transforms the contact center
into a customer engagement center and a valuable source of customer insight.
Five9 and Verint have over 100 joint customers with more than 75,000 subscribers.
Since the inception of the partnership in 2016, Five9 has proven itself as a distinguished
Verint partner many times over. The company was named Verint’s North America
Partner of the Year in 2020, Cloud Partner of the Year in 2019, and was the winnerof Verint’s Rising Star Award in 2018.
The two companies share a strong collaborative partnership and a shared roadmap
to provide powerful customer engagement technology to help solve today’s criticalbusiness issues.

Websitewww.five9.com

The Verint and Five9 names are recognized as leaders intheir respective areas. We offer access to powerful technology
and resources from both companies via one centralized point ofpurchase, making it easier to do business for our customers.
– Luis Santo Domingo, Vice President, Sales and Partner Operations at Five9.

Public Consulting GroupHoldings, Inc. Gains
Newfound Workforce
Efficiency in the CloudFive9 has taken an industry leadership role in helping
organizations move from on-premises-based customer
engagement solutions to the cloud to gain scalability,agility and flexibility.
One Five9 / Verint joint customer achieving successin leveraging the cloud is Boston, Mass.-based Public
Partnerships | PPL, a Public Consulting Group company.
PPL is a Financial Management Services provider for
self-directing program participants, their families and workers
on behalf of states and Managed Care Organizations.
Five9 worked with PPL to deploy Verint Workforce
Management in the cloud for more than 200 seats toimprove its workforce efficiency. Little did PPL know how
beneficial its cloud-based WFM solution would become
many months later during the COVID-19 pandemic as
the organization had to transition its workforce to work
entirely remotely.

Why Five9 Partners with Verint“Verint is a competitive differentiator that helps us win
business,” says Luis Santo Domingo, Vice President,
Sales and Partner Operations at Five9. “Combinedwith the resources and expertise of Five9, there’s a force
multiplying effect.
“The Verint and Five9 names are recognized as leadersin their respective areas. We offer access to powerful
technology and resources from both companies via
one centralized point of purchase, making it easier to dobusiness for our customers,” he said. “Working with Verint,
we have shared many successes toward achieving rapid
growth. Today, we offer a robust enterprise offering forour mutual customers and we are continuing to build on
this value proposition by looking at expanding our portfolioof Verint offerings.
“Verint offers an exceptional level of support from apartnership perspective. Innovation, depth of technicalresources and executive-level sponsorship all are hallmarksof our relationship with Verint,” he concluded.

Learn more about
Verint Customer Engagement Solutionsat www.verint.com

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