Premier

SUCCESS STORY
Premier Medical Group
Industry• HealthcareSolutions• OpenText™ RightFax™
• OpenText™ RightFax™ Connect

Services• OpenText Professional Services

Results
Securely exchange protected
health information
End-to-end hybrid cloud fax
solution for simplicity and savings
Flexible and scalable cloud faxing
for growing volumes

Medical Group

U.S. medical group delivers secureand scalable hybrid cloud fax solution
Premier Medical Group enhances security, service and speedof health information exchange using OpenText RightFax withOpenText RightFax Connect“Cost is one of the mostimportant differentiators
because, at the end of theday, people count every
penny. The OpenText
solution was far morecost effective.”
Dr. Sunny Maheshwari

Executive Board Director
Premier Medical GroupU.S. medical group delivers secure and scalable hybrid cloud fax solution
Based in Phoenix, Arizona, Premier Medical Group is a rapidly
growing company offering independent primary care to the localcommunity. Its healthcare providers are committed to delivering
comprehensive, proactive and patient-centered care. Designed toimprove health outcomes and drive improved patient satisfaction,Premier Medical Group’s independent practices provide highquality, compassionate and conservative care in a transparent,
patient-centric model of care delivery.

BackgroundToday’s healthcare providers operate in a dynamic and evolving
environment that is increasingly reliant on technology to manage
and deliver healthcare services. The majority of healthcareorganizations, however, continue to use fax as their primary methodof patient information exchange. With Premier Medical Group’s
ongoing expansion, the organization needed to optimize operational
efficiency and enhance patient care by replacing its outdated andoutgrown fax system. The remedy was OpenText™ RightFax™ withOpenText™ RightFax™ Connect, a secure, scalable and cost-effective
faxing solution.

Challenges
Premier Medical Group has been experiencing rapid growth in order
to meet the healthcare needs of the Phoenix area. In recent months,
the group has added five healthcare practices to its fold for a totalof eight primary care providers. This growth is expected to reach an
estimated 10 independent practices with 35 primary care providers
within the next few months. Ultimately, the group envisions a muchlarger practice of roughly 100 to 150 providers. However, the group’sexisting fax solution could not meet the needs of this increasing
number of healthcare providers.

Increasing fax volumes
Dr. Sunny Maheshwari, Executive Board Director at Premier
Medical Group, described the existing fax system: “We had twodesktops with modems in our server room—one desktop forincoming faxes and one desktop for outgoing faxes.”
However, the group recognized that as the organization continued
to grow, multiple staff would need to send faxes at the sametime—a challenge with only one phone line. “Waiting is not reallya viable option. For example, patients want their prescriptions
within a certain period of time once they leave the office. It
usually takes a patient five to 10 minutes to get to the pharmacy.
If the prescription is not there, we start getting callbacks,”
explained Maheshwari. Premier Medical Group needed a solutionthat could handle multiple faxes at the same time, especially during
peak business hours.
Secure management of patient data
Security of patient health information was also a key concern forthe company. “Incoming faxes were being stored on our servers
and what we’re finding is that we can’t have these independent
servers floating around that are holding patient data. We needed asecure system where these servers can be centralized and all thedocuments can be in one location. And of course, meeting HIPAA
compliance as well,” said Maheshwari.
In need of a new fax solution and not really knowing what options wereavailable, other than adding more phone lines and trying to manage
it themselves, the group moved from its two-modem, in-house server
solution to a cloud-based service. However, it quickly became apparent
that the cost of the online fax service was going to be much higher thanexpected.

“It has been a very smoothand seamless transition.
RightFax has saved us time
to do some of the things
that we needed to do.”Dr. Sunny Maheshwari

Executive Board Director
Premier Medical GroupU.S. medical group delivers secure and scalable hybrid cloud fax solution

Solution
Going back to the drawing board, Premier Medical Group set out
to find a cost-effective solution that could grow with the company
and address the specific concerns of the healthcare industry. “Withmedicine, every day is a challenge. There are new things thatcome up, whether it is HIPAA requirements, secure faxing or
patient compliance. Trying to partner with the right company isimportant to our organization to make sure that we have the ability
to scale, do things in a clear, systematic manner and to make surethat resources are available so that as we continue to grow, we cantroubleshoot problems and address them,” said Maheshwari.
RightFax: The leading fax server solution in healthcare
The group began looking at alternatives to its expensive online faxsolution. After careful consideration, it selected RightFax, which isa centralized fax server solution that integrates with desktop andbusiness applications and offers secure, high-volume, automatedfaxing capabilities.
The OpenText solution met Premier Medical Group’s need to cut costs.
“Cost is one of the most important differentiators because, at theend of the day, people count every penny. The OpenText solution
was far more cost effective,” said Maheshwari. Compared to the othersolutions that the group was evaluating, OpenText also stood out interms of its responsive service. “I didn’t even get calls back fromone of the other vendors. I think OpenText certainly excelled from acustomer service standpoint,” said Maheshwari.
The ability to integrate with the company’s existing applications wasanother deciding factor in selecting OpenText. As the leading fax
server in healthcare, RightFax integrates fax with email, desktop,
and document management applications, and enables high-volume,

automated fax delivery from CRM, ERP, ECM, vertical and otherhost applications. In particular, Premier Medical Group needed tightintegration with its NextGen healthcare applications. “That levelof integration with NextGen was really important to us, andOpenText certainly delivered on that,” said Maheshwari.
Premier Medical Group’s need for a simple, scalable and costeffective solution led them to add on RightFax Connect, which
combines cloud-based fax delivery with the on-premises RightFax
server for an end-to-end, hybrid cloud fax solution. RightFax
Connect simplifies a RightFax deployment by eliminating thetime and cost of configuring, troubleshooting and implementing
fax boards, gateways, capacity planning, channels and phonelines, and instead taking the telephony component to the cloud.
In addition, the solution delivers flexible cloud faxing that scales
automatically to provide capacity for large fax volumes, including
bursts and peaks.
“The RightFax Connect solution was a lot more scalable toaccommodate the growth we are experiencing. Rather thanallocating four ports, six ports, eight ports, or 16 ports for fax
volume capacity—we don’t really know how many we actuallyneed—it was better to go with a solution that is managed
essentially in the cloud by OpenText,” explained Maheshwari.

Benefits
Rapid, seamless deployment with OpenText Professional Services
Premier Medical Group reports that the transition to the RightFax
solution was an easy one, thanks to OpenText Professional Services.
“It has been a very smooth and seamless transition. RightFax has
saved us time to do some of the things that we needed to do,”said Maheshwari.

“With RightFax, the faxes
are in a secure environment
so that when we do our
security risk analysis,
we do not have to worry
about patient data sitting
somewhere and worry
about what needs to bedone with that.”
Dr. Sunny Maheshwari

Executive Board Director
Premier Medical GroupU.S. medical group delivers secure and scalable hybrid cloud fax solution“The biggest benefit to an owner is a minimal number of hiccups
because any time a hiccup occurs, it always goes right to the top.
With our deployment of OpenText, no issues were brought to myattention, meaning we had a successful launch and ongoing
deployment of these solutions.”
Secure and scalable
With the powerful simplicity of cloud-based telephony, the company
can now send and receive multiple faxes at the same time. In addition,
the solution keeps the content secure with encryption at rest andin transit. “With RightFax, the faxes are in a secure environment
so that when we do our security risk analysis, we do not have toworry about patient data sitting somewhere and worry about whatneeds to be done with that. I think that is very beneficial,” saidMaheshwari.
Streamlined process delivers time and cost savings
With the tight integration of RightFax and NextGen, the new solution
has allowed staff to shave time off fax handling because items arepre-configured to go directly into NextGen. In the past, a fax used tocome in to the server and was stored. Staff would go through eachfax, do a NextGen ICS (Image Control System) badge, convert thefile into a NextGen viewable file and then put it into a patient’s chart,
all of which took approximately one minute per fax. “With RightFax,
we’ve trimmed about 15 to 20 seconds from that, maybe a little bit
more depending on how large the file is, because we don’t have toprocess it anymore. It is pre-processed into a NextGen viewable
file, so we’re just dropping it in patient charts, essentially,” said
Maheshwari.

FutureLooking ahead, Premier Medical Group plans to continue centralizing
its business applications, including email. “Once we have acentralized email application, we will need the functionality tostart sending faxes or do different things directly from email.
Also, some of our offices have multi-function copiers, so we’vepurchased a RightFax module for that. We just need to implement it
and we will see increased efficiency,” said Maheshwari. “OpenText
was the right partner to go with, and I think we’ll continue to growtogether as we expand and take advantage of the resources thatOpenText has for us.”

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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