JOB DESCRIPTION
Job Title
Location
Legal Entity: Near Patient Physician: Japan: International SOS Japan Ltd.

Reports Functionally To: Near Patient Physician Lead

Supervising Interface
Reports Administratively To
Works Closely with: Head of TRICARE Services Japan: Near Patient Nurse Lead
Near Patient Medical Team
Near Patient Regional Medical Director PAC

The Employee shall always carry out his/her duties within the tenets of the Hippocratic Oath, consistent with best
ethical and medical practice.
A. Overall Purpose of The Job (Brief description of the primary purpose of this position)•This position serves as the TRICARE Near Patient Physician for Japan and will be assigned a specific
TOP Prime and Remote population within Japan which they are responsible for. This position provides
clear medical leadership for the Near Patient efforts within Japan to include both Prime and Prime
Remote beneficiaries under the direction of the Near Patient Physician Lead and Regional Medical
Director Near Patient.
The Program provides end-to-end care experience facilitation for TRICARE beneficiaries as theyjourney through purchased care sector provider care in selected regions outside the United States. This
physician serves as the liaison between the local Near Patient staff (nurses and administrator), the MTF(Military Treatment Facility) leadership, and the PCSPs (Purchased Care Sector Providers). Thisincludes:•Training other Near Patient Physicians about International SOS, the US Military health care system,and the TRICARE Overseas Program (TOP).

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Promoting and facilitating the education of PCSPs regarding International SOS, the US Military healthcare system, and the TOP.

•Promoting and facilitating the education of MTF leadership regarding International SOS, TOP, and theNear Patient goals.

•Qualified and experienced medical practitioner who understands nuances of host nation medical careand understands US beneficiary expectations of care•••

Establish and maintain effective and strong relationships with PCSPs.
Establish and maintain effective and strong relationships with medical leadership at MTFs
Build effective relationships with the Near Patient Nurse Lead, other Near Patient Team Nurses, andphysicians, Near Patient Program Operational Staff, Near Patient Regional Medical Director PAC, andTOP Leadership

B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
Near Patient (TRICARE)•Management and Administration (TRICARE)
1ooooo•Through direct supervision, provide support to the Near Patient medical teams in the area ofresponsibility.
Facilitate effective positive teamwork and clear channels of communication both internally andexternally.
Establish regular communication mechanisms to ensure the effective transmission ofinformation to TOP medical staff on organizational and business objectives.
Interface with the Near Patient Physician Lead and the Near Patient Regional Medical
Director to assure effective alignment.
Provides regular reports on the status of the program to include any interactions with theMTF, network and International SOS staff as well as any feedback to include compliments,complaints, and suggestions from these stakeholders.

Service Delivery, Management and Administrationo Executes strategic TRICARE initiatives in the region, as they relate to the Near Patient
Program.
o Demonstrate an understanding of the differences in the scope of services we provide theclient.
o Knowledge and adherence to International SOS internal policies and procedures, as well as
policies and procedures outlined by our clients.
o Ensure that patient information is stored appropriately in related systems and follows theinternal procedures on privacy. Patient information is not shared with other departments orexternally.
o Communication with clients and colleagues through emails or confirmations is professionaland meets business standards.
o Achieve relevant objectives / KPI’s as outlined by Near Patient Regional Medical Director.
o Ensure the beneficiary experience at PCSPs is measured and that patient needs aresupported
o Delivers Inpatient Medical Management within the AOR
o Takes escalations as required from Near Patient nurses

US Government Liaison•••

Demonstrate an understanding of the TOP key contractual requirements and work closely with the Headof Medical Services to ensure that relationships with the US Department of Defense, the US Departmentof State, DHA, TOPO, US military operational leaders and executives are always positive and consistent
with the contractual obligations.
Participate in appropriate social, professional, and networking events which assist International SOS
with strengthening the DoD relationship in the region.
Facilitate development of close and constructive working relationship between the MTFs, othergovernment stakeholders, and the Near Patient team

Medical Service Delivery (TRICARE)•••Ensures that all operational delivery of TOP medical services and patient care across the region
coordinated by the medical team meet the appropriate standard of medical quality in accordance withthe TOP Clinical Quality Medical Plan (CQMP), DHA service level expectations and Assistance Centerand Medical Transportation Standards.
Assists the Head of Clinical Quality with feedback on PCSP and gathering of clinical information that
contributes to the Clinical Quality ratings
Ensures that all KPIs for the delivery of Remote medical services within the area of responsibility aremet

Medical Transportation Services (TRICARE)•Through the TOP Medical Team leadership, ensure adherence to Intl. SOS Standards in Medical
Transportation for all medical transportation carried out by or supervised by the Assistance Center for
TOP beneficiaries across the region.
2Quality Assurance••

Working together with the Near Patient Regional Medical Director and the Pacific Clinical Quality
Assurance Leads to support quality assurance regarding the provision of all TOP medical services
delivered by the Near Patient Program for their AOR, including adherence to client quality plan indices(in particular the CQMP), case audit and review service recovery, assessment of near misses,grievances, Potential Quality Incidents (PQIs) and Quality Incidents (QIs).
Support and monitor Corrective Action Plans and a structured implementation of measures to further
enhance the delivery of services as a result.

Global Assistance Network (GAN)Work closely with the Head of Clinical Quality and associated staff to ensure prioritization of TOP network
development focus in the region providing key provider relationship development in keeping with the contract
requirements and client feedback.
••To visit designated TRICARE locations across the region as required liaising with MTF
Commanders, staff, and medical providers.
May assist in validation of scope, quality, and credentialing of TOP medical providers in accordancewith DHA mandated requirements.

Management and Administration••••••••

Facilitate effective positive teamwork and clear channels of communication both internally andexternally.
Provide positive and negative feedback on NPT work.
Set clear standards, action plans and yearly performance appraisals for functional reports.
Input and play an active role in overseeing medical staff succession planning and development
programs.
Respond to requests for information from the client that are cleared by International SOS.
Assist with the maintenance of the Statement of Responsibility.
Provide oversight of MTF Huddles for the area of responsibility.
Assist in creating an environment in the NPT that promotes process improvement and opencommunication.

Additional Responsibilities
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Work flexible hours as appropriate to the needs of the position.
Undertake transmission and first-call responsibilities as required
To participate and prepare for designated TRICARE meetings, quality and case reviews and annualaudits, as operationally required.
Assist with the training of new Near Patient staff
Work within and promote all International SOS’s policies, procedures, and corporate values.
Be aware of Intl. SOS’ OH & S policies, practices and procedures and actively participate in theongoing development and enhancement of these important areas of our business.
Undertake project work or reasonable duties as requested by direct Managers.
Maintain medical license and up-to-date passport.

This job description outlines the general ways in which it is expected you will meet the overall requirements ofthis post.
The list of tasks is not an exclusive one and duties may be varied from time to time. This job description issubject to regular review.
C. Job ProfileRequired Skills and Knowledge (Brief description of technical knowledge or skills needed to perform the job)3•••••••••••••

Demonstrated confident decision-making in acute clinical case management
Strong leadership and staff management skills within a matrix organization
Ability to manage multiple line manager reports in structured and consistent manner
Effective both strategically and at an operational level
Effectively balance medical needs with commercial considerations
Proactive, solutions and client focused
Negotiation skills
Time management
Aptitude for working in a commercial organization
Cultural awarenessInterpersonal and rapport building
Professional presentation and communication
Flexibility to work rostered on call pattern and travel within Eurasia and Africa region.

Required Competencies (Critical behaviors necessary to successfully perform the job)
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Deciding & Initiating Action: Makes prompt, clear decisions which may involve tough choices or
considered risks; Takes responsibility for actions, projects, and people; Takes initiative, acts withconfidence, and works under own direction; Initiates and generates activity.
Leading & Supervising: Provides others with a clear direction; Sets appropriate standards ofbehavior; Delegates work appropriately and fairly; motivates and empowers others; Provides staff withdevelopment opportunities and coaching; Recruits staff of a high caliber.
Relating & Networking: Establishes good relationships with customers and staff; Builds wide andeffective networks of contacts inside and outside the organization; relates well to people at all levels;
Manages conflict; Uses humor appropriately to enhance relationships with others.
Persuading & Influencing: Makes a strong personal impression on others; Gains clear agreement
and commitment from others by persuading, convincing and negotiating; Promotes ideas on behalf ofself or others; Makes effective use of political processes to influence and persuade others.
Presenting & Communicating Information: Speaks clearly and fluently; Expresses opinions,information, and key points of an argument clearly; Makes presentations and undertakes public
speaking with skill and confidence; Responds quickly to the needs of an audience and to theirreactions and feedback; Projects credibility.
Delivering Results & Meeting Customer Expectations: Focuses on customer needs andsatisfaction; Sets high standards for quality and quantity; Monitors and maintains quality andproductivity; Works in a systematic, methodical, and orderly way; Consistently achieves project goals
Coping with Pressure & Setbacks: Works productively in a pressurized environment; Keeps
emotions under control during difficult situations; Balances the demands of a work life and a personal
life; Maintains a positive outlook at work; Handles criticism well and learns from it.

Required Work Experience (Brief description of the job-related experience needed to perform the job)
• Medical Doctor with 3-5 years plus post-graduation experience• Management experience in leadership function - experience as a Medical Director or within medicalmanagement• Broad clinical and health care provision experience preferably gained internationally and/or in developing
countries within General Practice, Family Medicine, Internal Medicine, Accident and Emergency, Aviation
medicine, Anesthetics, ICU, Tropical Medicine, Aviation Medicine• Military health care system experience preferred• Experience of managing/coordinating international evacuations a distinct advantage• Team and performance management experience at a senior level• Client account management experience• Business acumen• Computer literate
Required Qualifications (Brief description of the educational background needed to perform the job)
• Post graduate qualification in assistance focused specialism• Full registration to practice medicine in country of origin
4Required Languages (Brief description of the language skills needed to perform the job)•

English and proficiency in the language(s) of the host nation in the AOR

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)•To support client sanctioned travel requests as well as reasonable request from the TRICARE senior
management to meet contract requirements.

This job description outlines the types of responsibilities the incumbent is required to perform.
The incumbent may be required to perform job related tasks other than those specifically presented in this job description. Thisjob description is subject to regular review.

_______________________________________Name & Signature of Reporting Manager________________________________________Name & Signature of Employee______________________________________________________________________________

Date

Date

_______________________________________Name & Signature of Country General Manager
or Head of Medical Services_____________________________________
Date

Version: V2.05