SUCCESS STORY

Jumbo Supermarkten
Optimizes Document Output
OpenText™ Document Presentment for SAP® Solutions
provides single, enterprise-wide output management platform,saving time, reducing costs, and simplifying maintenanceJumbo Supermarkten B.V. (Jumbo), founded in 1921, is the second
largest supermarket in the Netherlands. The company’sacquisition of Super de Boer in 2009 and C1000 in 2012, brought
its total number of stores to more than 550. Jumbo employsaround 68,000 staff and generated revenue of 6.8 billion euro in2014. The company operates a number of warehouses anddistribution centers strategically located throughout theNetherlands, including an e-commerce web shopping warehouse.
A fleet of 550 trucks delivers a range of more than 32,000
products to meet the needs of 5.7 million customers per week.
For a long time, Jumbo used output management systems to produce the growing
volume of documentation involved in the supply of goods to its stores. Weekly orderbooks, consisting of more than 100 pages, are generated for each store, in addition tovarious reports and shipping, order, and invoicing documents. Document volumes are
significant, with more than 89,000 documents per week representing in excess of360,000 pages.

Simplifying a Complex Output Management Landscapeto Meet Tight Deadlines
Over the last 15 years, a number of discrete, unconnected output systems had been
deployed or acquired. Producing the quantity of printed and electronic documents withtight deadlines had become increasingly difficult. Jumbo made a strategic decision toconsolidate all central output into a single enterprise solution, and so began the processof identifying suitable candidates.
Arjan Klok, Application Warehouse Management Specialist at Jumbo, explains thecompany’s objectives further: “Meeting the needs of various functions including finance,
supply chain, transport, as well as our stores, means we need a solution that is reliable
and able to handle our enterprise-wide needs 24 hours a day. Only one solution meets
our needs and is able to operate within our SAP environment: OpenText™ Document
Presentment for SAP® Solutions.”

E N T E R P R I S E I N F O R M AT I O N M A N A G E M E N T

INDUSTRYRetail

CUSTOMER
Jumbo Supermarkten B.V.

CHALLENGES• Complex, multi-system output management

landscape with high running costs• System not able to meet high-output

demands in acceptable timeframe for growingbusiness• Lack of agility and flexibility of document

layouts and use of multiple print devices

SOLUTIONS• OpenText™ Document Presentment for

SAP ® Solutions

BENEFITS• Consolidation of all output management intoa single solution, lowering operating costs• Real-time and batch printing, with control ofprint order and reduction in production times• Optimization of document layouts, reducingoutput, storage, and outsourced production costs

SUCCESS STORY“We’ve reached the point where the efficient, effective output
management we now have with OpenText™ Document Presentment forSAP® Solutions is beyond what would be possible with either paper oreven our old output management systems. OpenText is truly missioncritical to our business. We’re even able to produce the store order books
a day earlier than before, giving them more time to prepare their orders.”
ARJAN KLOK, APPLICATION WAREHOUSE MANAGEMENT SPECIALIST, JUMBO

Jumbo set a number of objectives beyond simplifying its output
management landscape to a single solution. Bringing down costs by
printing documentation in-house that had formerly been outsourced
meant the solution would have to work seamlessly with a variety ofdevices, in many locations. In addition to hard-copy output, documents must also be produced in PDF format to be sent as email
attachments and for storage in a long-term archive.
“Financial and other documents must be retained for many years forlegal compliance reasons. The OpenText solution provides a single
source of output, in standard formats, such as PDF documents as wellas metadata that can be easily archived for later retrieval,” says Klok.

Mission-Critical Output with No Disruptions
To avoid disruption and changing the familiar look of its documentation,
Jumbo utilized the flexibility of Document Presentment for SAP
Solutions. The company took a phased approach to migrating eachand every document type, creating flexible document templates
along the way. By doing so, users at stores and warehouses didn’t
have to be retrained, nor did they notice any disruption.
“We cannot afford any disruption to business-as-usual processes.
Warehouses operate 24 hours a day, receiving goods and preparing
them for onward distribution to our stores. We needed the flexibility
OpenText gives us for real-time, on-demand output, in addition to
the regular batch production runs that we use on a daily and weeklybasis,” adds Klok.

systems. OpenText is truly mission-critical to our business. We’reeven able to produce the store order books a day earlier than before,giving them more time to prepare their orders,” says Klok.

Easier Maintenance, Less Storage, andOptimized Layouts Reduce Costs
Being able to quickly make changes to document templates, using
the intuitive user tools available, Jumbo has been able to effectively
drive down the total cost of ownership of its output management.
Optimizing the layout of key documents, such as the order books
sent to stores weekly, by removing unnecessary white space has
also reduced the total number of pages produced.
“Bringing outsourced document composition and production
in-house alone was a money saver for us. By optimizing layouts,
without affecting the integrity of documents, we’ve reduced our costs
further. OpenText lets us fine-tune our layouts quickly and easily, andonce tested, it’s easy to deploy into production,” explains Klok.
With optimized documents comes another cost saving: reduced
storage. Smaller footprint documents take up less disk space inthe document archive, and the savings mount up with more than
360,000 pages being produced each week.

A Solid Platform for Future Expansion

The solution also ensures that documents are produced in thecorrect order, on a true first-in, first-out basis. Due to the nature of thedata that has to be assembled for some documents, the output order
may not be the order in which the print jobs are ready. The systemtakes care of the actual output order, thus avoiding confusion withoperations such as the logistics of loading.

With the solution live and meeting the original objectives, thoughts
are now turning to opportunities for the future, possible only due tothe new solution. Jumbo is now looking at extending the use of thesolution for additional reporting and correspondence. Through thestandard integration with SAP that the solution offers, Jumbo is also
looking at making more document types available within SAP. By
doing so, users will be able to see what documents have been sent,
when, to whom, whether they were emailed or printed, etc.

“We’ve reached the point where the efficient, effective output
management we now have with OpenText is beyond what would
be possible with either paper or even our old output management“User confidence is high, the solution is reliable, flexible, and easier tomaintain. This gives us the solid platform from which to build in thefuture,” concludes Klok.

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