July 17, 2019
Osaka Prefecture
Osaka City
Osaka Convention & Tourism BureauWest Japan Railway Company“Travel Service Center SHIN-OSAKA”
to be opened inside Shin-Osaka Station!
Travel Service Center SHIN-OSAKA will be opened at JR Shin-Osaka Station, a stop on the Tokaido and Sanyo
Shinkansen lines, on Thursday, August 1, 2019 in a collaboration between the Osaka Prefecture and Osaka City
governments, Osaka Convention & Tourism Bureau and West Japan Railway Company.
Travel Service Center SHIN-OSAKA provides travel assistance for the many domestic and overseas visitors to Osaka
to make their visit as easy and enjoyable as possible. The center provides comprehensive, multilingual travel services:
visitors can receive tourist information, ask various questions about traveling in the area and buy tickets.
Travel Service Center SHIN-OSAKA is the second travel service center of its kind, following the center opened at JR
Osaka Station.
Overview of “Travel Service Center SHIN-OSAKA”■Location:
3F Concourse, JR Shin-Osaka Station (outside the central entrance for the Shinkansen lines)■Hours:8 am to 10 pm every day year-round (open 10:30 am to 10 pm on the first day)
■Languages:
Japanese, English, Chinese, Korean■Services:
Tourist information, general advice on traveling in Osaka, etc. (Osaka Convention & Tourism Bureau)(Operators)
Railway information, exchange and sale of various rail passes for overseas visitors, etc. (West Japan RailwayCompany)＜Location＞＜Exterior conceptual image＞*Refer to the attachment for an overview of the services provided to tourists at Shin-Osaka Station.
*Waiting areas and stores are also being renovated with the opening of Travel Service Center SHIN-OSAKA. These will reopen on
July 26.

【Attachment】

Main Services Available for Tourists at Shin-Osaka Station◇Service overview for Travel Service Center SHIN-OSAKA
Functions
Principal Service Content●Tourist information■Tourist information■General advice about traveling in the area
■Distribution of tourist area pamphlets■Sale of various tickets for services such as Osaka Amazing Pass
■Providing of free public Wi-Fi LAN (Osaka Free Wi-Fi)●Railway information■Information on timetables, fares, etc. for trains■Information on changes, disruptions, etc. to train services●Ticket counter■Exchange/sales of various rail passes(overseas visitors only)
Note: These can still be exchanged and purchased from theticket office and travel companies in Shin-Osaka Station.
■Sales of tourist bus plans, etc. for overseas visitors(sold by Nippon Travel Agency)◇Service overview for main services other than Travel Service Center SHIN-OSAKA
Functions
Principal Service Content●Currency exchange■Currency exchange
Currency exchange machine (2F arde! Shin-Osaka )12 overseas currencies accepted
Exchanges are for overseas currencies to Japanese yen only
【H o u r s 】8 am - 9 pm (Weekdays)
9 am – 9 pm (Sat & Holidays [Sun]))(ATMs accepting overseas credit cards are also available)●Baggage services
・Crosta Shin-Osaka(1F)【H o u r s 】9 am - 8 pm・TiS Shin-Osaka Branch (2F)
【H o u r s 】11 am - 6 pm

・Crosta Shin-Osaka■Baggage room
(ecbo cloak has been introduced as a baggage storage service)■Delivery service■Baggage delivery service(from hotels in Osaka City to Crosta Shin-Osaka)・TiS Shin-Osaka Branch■Baggage room
(ecbo cloak has been introduced as a baggage storage service)●Service to find available coin lockers■Search method for information on available lockers
Search devices located on the west side of the south entrance
・Dedicated touch panel devices
to the Shinkansen lines on the 3rd floor and at Arde! Shin・Bilingual service in Japanese and English
Osaka on the 2nd floor
・The search function can also be used on a smartphone【H o u r s 】Earliest train service to latest train service
・Users can search for available ICOCA lockers and baggage
storage areas●Sale of tour packages■Tour package services
Arrangement of accommodation, JR set plans, etc.
・Shin-Osaka Branch of JR Tokai Tours (3F)・Shin-Osaka Station Branch of JTB (2F)・Shin-Osaka Branch of TiS (2F)
*Hours and business days depend on the store.
■Notes on duty free services●Duty free services*Conditions apply for duty free services, and procedures need to be・Some stores in Shin-Osaka Station
followed.
*Entrée Marché Shin-Osaka Central Entrance will open on
July 26.
*Hours depend on the store.