SUCCESS STORY

CNH Industrial Expands B2B
Capabilities on a Global Scale
OpenText B2B Managed Services provides a supply
network with seamless integration between ERP systems,
trading partner networks, and transactions.
™

CNH Industrial is a world leader in the agricultural andconstruction equipment businesses with more than 30,000
employees around the world and more than $16 billion
in annual revenue. A majority-owned subsidiary of Fiat
Industrial S.p.A., CNH brings together the knowledge andheritage of its Case and New Holland brand families withthe strength and resources of its worldwide commercial,industrial, product support and finance organizations.
Highly Diverse Global Supply Base
CNH has a very complex B2B network with approximately 11,300 dealers in 170 countries,
more than 300 transportation carriers, over 10,000 worldwide suppliers, and 40 manufacturing facilities located throughout Europe, North America, Latin America and Asia. Its
several diverse ERP systems around the world, with varied capabilities, have either been
replaced or are being replaced with SAP. In addition, with suppliers around the world
shipping parts to anywhere from one to forty CNH plants, supplier capabilities varied
widely in their technology use and maturity — from highly integrated ERP systems tominimal PC-based processes. Supplier volume ranged from a few seasonal transactions
to hundreds of orders every day.
CNH also deployed a Transportation Management System that increased its electronictransaction volume tenfold, making it cost-prohibitive to manage its B2B network
in-house. In this instance, CNH needed a solution to manage the increased volume intransactions and document format translations as well as a vendor with ERP integration
expertise to help handle transportation management transactions, such as tenders, tender
responses, and shipment status reports.
As the company continued to grow and expand its global operations, it became morecomplex and more costly to manage all of its ERP integration requirements, multiple EDI
platforms and B2B programs in house.

E N T E R P R I S E I N F O R M AT I O N M A N A G E M E N T

INDUSTRY
Manufacturing

CUSTOMER
CNH Industrial

CHALLENGES• Company growth and global expansion

increased B2B program complexity• Increase in electronic transaction volume

made it cost-prohibitive to manage B2Bnetwork in-house

SOLUTIONS• OpenText B2B Managed Services

BENEFITS• A single global B2B solution• Robust, cloud-based B2B integration

platform with high reliability• Real-time communications

and monitoring capabilities• Ability to scale services up or down

on demand• ERP integration expertise and support for awide variety of partner integration options• Quickly onboarding new partners—any size,

any location, any technical capability• Access to global network of trading partners

SUCCESS STORY“With OpenText B2B Managed Services, our global B2B network is now
managed smoothly and efficiently, with minimal resources required tosupport new projects or trading partners. Furthermore, OpenText wasable to support the integration with our new TMS system, ensuring ourB2B process is automated end-to-end.”
SUNDAR NAGARAJAN
MANAGER OF E-COMMERCE, CNH INDUSTRIAL

Growing B2B to Meet Current & Future Needs

With the help of OpenText mapping expertise, CNH developed
common specifications and standardized trading partner maps,
reducing from 360 to 30 maps.

For many years CNH had relied on OpenText Trading Grid
Messaging Service as its EDI platform for basic B2B transactions
with its suppliers and carriers throughout North America, Europe CNH was recognized and honored by Managing Automation’sand Latin America. Then, CNH decided to move its in-house B2B Progressive Manufacturers 100 for its global B2B e-commerce
operations to OpenText B2B Managed Services in order to shield deployment via B2B Managed Services.
the company from increasing B2B program complexities, such “Receiving this award from Managing Automation is an honor as
as connecting new trading partners, changing map requirements, well as a reflection of the work and dedication put into this projectand ongoing hardware and software maintenance.
from both CNH and OpenText,” said Sundar Nagarajan, ManagerToday, CNH has the ability to deal with all its trading partners of e-Commerce at CNH. “With OpenText B2B Managed Services,using varying formats and technologies, such as AS2, SFTP, XML, our global B2B network is now managed smoothly and efficientIDoc, and is able to add all its trading partners in Europe and Latin ly, with minimal resources required to support new projects orAmerica to the Trading Grid global platform. In fact, 95 percent of trading partners. Furthermore, OpenText was able to support theCNH’s supplier transactions have been migrated from their prior integration with our new TMS system, ensuring our B2B process
software solution to the OpenText Trading Grid. Specialized portals is automated end-to-end.”
were created for the unique needs of the their transportation Through its continued partnership with OpenText, CNH operates
providers and direct materials supplier communities. The portals a world-class, demand-driven supply network with seamless
are available in eight different languages, reflecting the diversity of integration between its ERP systems, trading partner networks
CNH’s supplier base.
and transactions. With OpenText Managed Services, CNH hassignificantly improved its global B2B and EDI capabilities with theCNH Honored for its Global Deployment
benefit of:™

of OpenText B2B Managed Services

With B2B Managed Services now in place, CNH has been able
to expand its B2B capabilities on a global scale and gain realtime communications and monitoring capabilities. Within a twoyear timeframe, OpenText enabled CNH to go from managing 50
thousand document transactions per month to over 500 thousand
documents per month. In addition, tasks such as mapping arelooked after by expert OpenText staff dedicated to B2B.

•A global B2B integration platform that spans every major
economic region in the world•

Reporting and visibility into its B2B processes and network•Dedicated, on-demand mapping resources•

ERP integration expertise•

Quick and easy onboarding of new trading partners

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