SUCCESS STORY
Eaton Vance
Industry• Financial Services/Insurance

Solutions• OpenText™ Documentum™
• OpenText™ Documentum™ xCP• OpenText™ Intelligent Capture

Eaton Vance increases accountopenings by 24 percent with OpenText
Providing significant efficiencies while enabling compliance

Services• OpenText™ Documentum™
Retention Policy Services

Results
Increased the number of new
account openings by 24 percent
Decreased new account opening
time by 26 percent
Reduced errors needing quality
control by 28 percent“Driven by OpenText Documentum,
the new system has quickly become
the lifeline of our key business units.
Our partnership with OpenText has
been incredibly valuable in helping us
understand business requirements
and deploying applications that will
deliver maximum results.”
Harsh Vahalia

Senior Documentum Analyst
Eaton VanceEaton Vance increases account openings by 24 percent with OpenText

Eaton Vance, one of the oldest investment management firms in
the United States, wanted to automate and streamline its
processes for opening and on-boarding new accounts. The
existing manual process was resource intensive and typicallyrequired more than 1,000 pages of documents per new account—and the company averaged 120 account openings per day. Inaddition, there was no automated tracking mechanism for thepaperwork.
The paper-based processes made it difficult for Eaton Vance to meet
its regulatory obligations. Also, without a good tracking system it
was too easy to miss transactions, which could be costly for the firm.
Eaton Vance sought an automated solution that would enable physicalretention of the documents, as well as electronic capture and archiving.
The company chose OpenText™ Documentum™, OpenText™ Documentum™
xCP, OpenText™ Intelligent Capture, and OpenText™ Documentum™
Retention Policy Services (RPS).
Using OpenText products, Eaton Vance has increased the number of
new account openings by 24 percent. In the first six months, Eaton
Vance used the OpenText products to perform close to 20,000 new
account openings and other operational tasks. This is largely because
the average time to open a new account is now 26 percent lessthan before. In addition, the firm has reduced the time it spends onregulatory and audit due diligence, as well as custom programming.

Highly configurable interface provides more flexibility
Eaton Vance adopted an automated document capture,
management and workflow solution based on Documentum,Documentum xCP and Intelligent Capture software. Documentum
RPS applies the company’s policies for automated document
retention to meet regulatory compliance.
Using Documentum xCP, Eaton Vance built an easy-to-use interface
that is also highly configurable, enabling business users to makechanges quickly and easily without the need for extensive coding.
Enabled by Documentum, the system links seamlessly with all entry
points for electronic and paper documents, including email, faxand scanning. Intelligent Capture automates the scanning of paper
documents and Documentum xCP provides Eaton Vance investment
operations specialists with everything they need to work more
efficiently including a modern, intuitive user experience that puts
key information at their fingertips.
Documents are stored in the Documentum repository byDocumentum Retention Policy Services according to Eaton Vance
policies. At any given time, more than 800 investment operations
specialists, business administrators and legal and internal audit teammembers are using the system to capture, access and manage thestored documents, which now number more than five million.

“The configurabilityof Documentum
enabled us to bring
the product to ourusers faster and ina more predictablefashion.”
Harsh Vahalia

Senior Documentum Analyst
Eaton VanceEaton Vance increases account openings by 24 percent with OpenText

Ease of use and improved productivity

Reduced errors by 28 percent

The company’s end users appreciate that the application is easy to
use and requires no extensive training. With Documentum, 270 percent
more users have visibility into the account process and the final
deliverables. In addition, Eaton Vance managers have quickly realizeda distinct improvement in the productivity of their departments, withthe ability to track new accounts and operational tasks easily
and systematically.

The audit trail also allows the company to meet its regulatory
requirements. It has enabled Eaton Vance to save, on average, 1.5 daysof time per account for regulatory and audit due diligence. The audit
trail has also resulted in a 28 percent reduction in errors that needed tobe rectified by quality control.

By automating previously manual tasks and providing a clear audit
trail, the system prevents trades from being delayed or evenjeopardized because of a missing document. In addition, managers
are able to accurately gauge and manage resource utilizationand ensure that each step of the process is being served by theappropriate number of specialists.

60 percent reduced time for custom modifications
Eaton Vance worked with its legal and investment operations
departments and the records management team to define therequirements and to build the interface. The company now spends 60
percent less time programming custom modifications to the application
than it did with its previous solution.
“The configurability of Documentum enabled us to bring the productto our users faster and in a more predictable fashion,” said Harsh
Vahalia, senior Documentum Analyst, Eaton Vance. “The configurableparameters enable users with sufficient rights to make businesschanges without having to rely on IT.”“Having an automated and accurate audit trail is critical for meeting
regulatory and quality control requirements, so our legal andinternal audit departments have been very pleased with theOpenText Documentum system,” said Vahalia. “In addition, thesystem has shaved significant time off the legal discovery process.
“Driven by OpenText Documentum, the new system has quickly
become the lifeline of our key business units. Now, I think users
wonder how they actually worked without it! Our partnership withOpenText has been incredibly valuable in helping us understandbusiness requirements and deploying applications that will deliver
maximum results.”

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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06.21 | 17629.EN