JOB DESCRIPTION

Job Title:
Location:
Legal Entity:

Near Patient Physician Lead
Japan
International SOS Japan Ltd.

Reports Functionally to:
Supervising Interface:
Reports Administratively to:Works Closely with:

Near Patient Regional Medical Director

Functional Reports:

Country Lead / Head of Tricare Japan Services
TRICARE Program Management Office Members
Near Patient Physicians and Medical Teams
Near Patient Regional Medical Director
Head of Quality Assurance
Near Patient Physicians
Near Patient Medical Team Lead

The Employee shall at all times conduct his/her duties within the tenets of the Hippocratic Oath,consistent with best ethical and medical practice.
A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)
This position serves as the TRICARE Near Patient Physician Lead for a specific country inwhich there may be multiple Near Patient Physicians and Nurses. This position is responsible
for and provides clear medical leadership for the Near Patient efforts within the country toinclude both TRICARE Prime and Prime Remote beneficiaries.
The program provides end-to-end care experience facilitation for TRICARE beneficiaries as theyjourney through purchased care sector provider care in selected regions outside the UnitedStates. The Near Patient Physician Lead serves as the liaison between the local Near Patient
Medical Teams, the MTF (Military Treatment Facility) leadership, and the PCSPs (PurchasedCare Sector Providers). In this role, the Near Patient Physician Lead will promote productive
dialogue between all listed parties to ensure the success of the Near Patient program.
This includes:
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Training other Near Patient Physicians and their subordinates about International SOS,
the US Military health care system, and the TRICARE Overseas Program (TOP).
Promoting and facilitating the education of PCSPs regarding International SOS, the US
Military health care system, and the TOP.
Promoting and facilitating the education of MTF leadership regarding International SOS,TOP, and the Near Patient Program objectives.
Qualified and experienced medical practitioner who understands nuances of host nation
medical care and understands US beneficiary expectations of care.
Establish and maintain effective and strong relationships with PCSPs.

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Establish and maintain effective and strong relationships with medical leadership atMTFs
Build effective relationships with the Near Patient Nurse Lead, other Near Patient TeamNurses, and physicians, Near Patient Program Operational Staff, Regional MedicalDirector, and TOP Leadership

B: Key Requirements
Key Requirements include:••••••••••••••

Provide functional oversight of all NPT activities
Provide direction and guidance to the NPT for escalated Inpatient Medical Management(IMM) cases that include when required reviewing Interim Discharge Summaries
Creating a centralized on-call duty roster for Near Patient Physicians in Japan and S.
Korea to include participating in on-call duties
Monitor and manage Near Patient Medical Team caseloads using the TRICARE CRMmanagement tools
Travel to MTFs and PCSPs as required to build and foster relationships
Support when required routine MTF meeting/event attendance, regular contact with MTF
personnel to discuss medical cases, and meet with MTF medical leadership inaccordance with the Statement of Responsibility
Support provider visits and inspections
Ability to work proficiently with TRICARE CRM system and provide SOAPe updates
within the contractual/internal KPI’s
Ability to manage effectively service delivery issues with MTF’s and PCSP
Escalate as required to Near Patient Regional Medical Director to discuss/highlight casecomplexities/challenges
Ensure that Near Patient Medical Teams support Quality Assurance initiatives and casespecific potential quality incident investigations and events. This will include compliments
and complaints plus service recoveries
Conduct annual appraisals and when required manage performance improvement plansof Near Patient Team members
Near Patient Physician Lead location will be an individual decision based on service
activities and key Near Patient locations
English language proficiency (written and oral)

C. Key Responsibilities (Critical responsibilities and skills of this position, listed in order of importance)
Near Patient (TRICARE)•Management and Administration (TRICARE)o Through direct supervision, provide support to the Near Patient Physicianso Facilitate effective positive teamwork and clear channels of communication bothinternally and externally.

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Establish regular communication mechanisms to ensure the effective
transmission of information to TOP medical staff on organizational and businessobjectives.
o Interface with the Near Patient Physician to assure alignment.
o Provides regular reports to the Near Patient Regional Medical Director on thestatus of the program to include any interactions with the MTF, network andInternational SOS staff as well as any feedback to include compliments,complaints, and suggestions from these stakeholders.
Service Delivery
o Overseeing Inpatient Medical Management within the AOR
o Drive strategic TRICARE initiatives in the region, as they relate to the Near
Patient Program.
o Demonstrate an understanding of the differences in the scope of services weprovide the client.
o Knowledge and adherence to International SOS internal policies and procedures,
as well as policies and procedures outlined by our clients.
o Ensure that patient’s information is stored appropriately in related systems andfollows the internal procedures on privacy. Patient information is not shared withother departments or externally.
o Communication with clients and colleagues is professional and meets businessstandards.
o Achieve relevant objectives / KPI’s as outlined by Near Patient Regional MedicalDirector.
o Support Quality Assurance initiatives working closely with Head of Quality
Assurance

US Government Liaison•••

Demonstrate an understanding of the TOP key contractual requirements and collaborateclosely with the Near Patient Regional Medical Director to ensure that relationships with
the US Department of Defense, the US Department of State, DHA, TOPO, US militaryoperational leaders and executives are always positive and consistent with thecontractual obligations.
Participate in appropriate social, professional, and networking events which assist
International SOS with strengthening the DoD/DHA relationship in the region.
Support the development of close and constructive working relationships between theMTFs, other government stakeholders, and the Near Patient Teams.

Medical Service Delivery (TRICARE)••

Ensures that all operational delivery of TOP medical services and patient care acrossthe region coordinated by the medical team meet the appropriate standard of medical
quality in accordance with the TOP Clinical Quality Medical Plan (CQMP), DHA service
level expectations.
Through regular dialogue, establish and continue an excellent working relationship withthe Near Patient Regional Medical Director.

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Reviews regularly with the Head of Clinical Quality feedback on PCSP and gathering ofclinical information that contributes to the Quality ratings.
Ensures that all KPI’s for the delivery of Near Patient Program services within the area ofresponsibility are met.

Quality Assurance••

Working together with the Near Patient Regional Medical Director to support quality
assurance regarding the provision of all TOP medical services delivered by the Near
Patient Program for their AOR, including adherence to client quality plan indices (inparticular the CQMP), case audit and review service recovery, assessment of nearmisses, grievances, Potential Quality Incidents (PQIs) and Quality Incidents (QIs).
Support and monitor Corrective Action Plans and a structured implementation ofmeasures to further enhance the delivery of services as a result.

Global Assistance Network (GAN)Work closely with the Head of Clinical Quality and associated staff to ensure prioritization ofTOP network development focus in the region providing key provider relationship developmentin keeping with the contract requirements and client feedback.
••To visit designated TRICARE locations across the region as required liaising with MTF
Commanders, staff, and medical providers.
May assist in validation of scope, quality, and credentialing of TOP medical providers inaccordance with DHA-mandated requirements.

Management and Administration
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Facilitate effective positive teamwork and clear channels of communication bothinternally and externally.
Provide positive and negative feedback on NPT work.
Set clear standards, action plans and yearly performance appraisals for functional
reports.
Input and play an active role in overseeing medical staff succession planning anddevelopment programs.
Respond to requests for information from the client that are cleared by International SOS
Provide oversight of disciplinary NPT issues and escalate these issues to the Regional
Medical Director.
Assist with the maintenance of the Statement of Responsibility
Provide oversight of MTF Huddles
Create an environment in the NPT that promotes process improvement and opencommunication.

Additional Responsibilities••Work flexible hours as appropriate to the needs of the position.
Participate and prepare for designated TRICARE meetings, quality and case reviews
and annual audits, as operationally required.

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Assist with the training of new Near Patient Medical Team members.
Work within and promote all International SOS’s policies, procedures, and corporate
values.
Be aware of Intl. SOS’ OH & S policies and procedures.
Undertaking project work or reasonable duties as requested by Near Patient Regional
Medical Director.
Maintain medical license and up-to-date passport.

This job description outlines the general ways in which it is expected you will meet the overallrequirements of this post.
The list of tasks is not an exclusive one, and duties may be varied from time to time. This job
description is subject to regular review.

D. Job Profile
Required Skills and Knowledge (Brief description of technical knowledge or skills needed toperform the job)
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Demonstrated confident decision-making in acute clinical case management
Strong leadership and staff management skills within a matrix organization
Effective both strategically and at an operational level
Effectively balance medical needs with commercial considerationsProactive, solutions and client-focused
Negotiation skills
Time management
Aptitude for working in a commercial organization
Cultural awarenessInterpersonal and rapport building
Professional presentation and communication
Flexibility to work rostered on call pattern and travel as required within AOR.

Required Competencies (Critical behaviors necessary to successfully perform the job)•••

Deciding & Initiating Action: Makes prompt, clear decisions which may involve toughchoices or considered risks; Takes responsibility for actions, projects, and people; Takes
initiative, acts with confidence, and works under own direction; Initiates and generates
activity.
Leading & Supervising: Provides others with a clear direction; Sets appropriate
standards of behavior; Delegates work appropriately and fairly; motivates and empowers
others; Provides staff with development opportunities and coaching; Recruits staff of ahigh caliber.
Relating & Networking: Establishes good relationships with customers and staff; Builds
wide and effective networks of contacts inside and outside the organization; relates wellto people at all levels; Manages conflict; Uses humor appropriately to enhancerelationships with others.

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Persuading & Influencing: Makes a strong personal impression on others; Gains clear
agreement and commitment from others by persuading, convincing and negotiating;
Promotes ideas on behalf of self or others; Makes effective use of political processes toinfluence and persuade others.
Presenting & Communicating Information: Speaks clearly and fluently; Expresses
opinions, information, and key points of an argument clearly; Makes presentations andundertakes public speaking with skill and confidence; Responds quickly to the needs ofan audience and to their reactions and feedback; Projects credibility.
Delivering Results & Meeting Customer Expectations: Focuses on customer needs
and satisfaction; Sets high standards for quality and quantity; Monitors and maintains
quality and productivity; Works in a systematic, methodical, and orderly way;
Consistently achieves project goals.
Coping with Pressure & Setbacks: Works productively in a pressurized environment;
Keeps emotions under control during difficult situations; Balances the demands of awork life and a personal life; Maintains a positive outlook at work; Handles criticism welland learns from it.

Required Work Experience (Brief description of the job-related experience needed to perform thejob)
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Medical Doctor with 5 years plus post-graduation experience
Senior management experience in leadership function
Broad clinical and health care provision experience preferably within General Practice,
Family Medicine, Internal Medicine, Accident and Emergency, Anesthetics, ICU
Military health care system experience preferred
Team and performance management experience
Client account management experience
Business acumen
Computer literate

Required Qualifications (Brief description of the educational background needed to performthe job)••

Post-graduate qualification desired
Full registration to practice medicine in the country of origin

Required Languages (Brief description of the language skills needed to perform the job)
English language proficiency (written and oral) plus proficiency in the language(s) of the hostnation in the AOR
Travel / Rotation Requirements (Brief description of any travel or rotation requirements)•To support client-sanctioned travel requests as well as reasonable request from theTRICARE senior management to meet contract requirements.

This job description outlines the types of responsibilities the incumbent is required to perform.
The incumbent may be required to perform job-related tasks other than those specifically presented inthis job description. This job description is subject to regular review.

_______________________________________Name & Signature of Employee_____________________________________
Date_______________________________________
Makoto Hanjo
Head of TRICARE Services Japan
International SOS Japan Ltd.

_____________________________________Date

Version: V2.1 MBMH