SUCCESS STORYThe StandardIndustry• Financial Services

Solutions• OpenText™ RightFax™
• OpenText™ RightFax™ Connect

Services• OpenText™ TeamSite™ Professional Services

Results
Eliminated delays causedby paper-heavy process
Automated onboarding todeliver real-time results
Saved time and money
Improved client experience
for a competitive edge

Financial services company transforms
fax system with cloud-enabled faxing
The Standard ensures stable, reliable faxing
with OpenText™ RightFax™ Connect“Through this process, we’ve
come to realize that faxing isstill crucial for our business.
RightFax is one of the mostcritical applications we haveas a company.”
Scott Spearin

IT service manager
The Standard

Financial services company transforms fax system with cloud-enabled faxing

Headquartered in Portland, Oregon, The Standard is a leading
provider of employer insurance products and services—including
life, disability, vision, and dental insurance products and absence
management services—and disability insurance for individuals.
The Standard’s asset management businesses offer retirement
plans, products and services for private and public employers, aswell as individual annuities. Today, The Standard has more than 40offices across the country, employs more than 3,000 employees
and serves some six million customers.

BackgroundFaxing is a critical process in The Standard’s business operations
and key to ensuring the company provides fast and securecommunications for its customers. “Basically, a lot of processes
are still dependent on faxing, including customers who choose
to submit claims via fax and medical documentation fromdoctors’ offices,” explained Scott Spearin, IT service manager atThe Standard.
When improving the telephony connections for their enterprise fax
system became a strategic priority, The Standard turned to RightFax
Connect for OpenText RightFax—a complete end-to-end hybrid fax
solution, backed by the strength of the OpenText Cloud—to achievefaxing reliability, scalability and security.

Solutionserver. RightFax Connect simplifies a RightFax server deployment
by eliminating the time, cost and complexity of configuring,troubleshooting and implementing connections to onsite telephony,
including fax boards, gateways, channels and phone lines. The
flexible cloud faxing from RightFax Connect scales automatically toprovide capacity for large fax volumes, including bursts and peaks.
The RightFax Connect solution also met the company’s rigorous
security requirements. “Security of data is something that wetake very, very seriously. Our faxes contain sensitive data,including personal and medical information. Some people arefiling claims from doctors’ offices. So that weighed heavily inthis decision. But RightFax Connect came through with flying
colors and its credibility in the security assessment was rated very
highly,” said Spearin.

Installation
A helping hand from OpenText Professional Services
The Standard credits the OpenText Professional Services team forthe successful deployment of RightFax Connect. “The OpenText
team was very proactive. They were always communicating withme and always available. When we had a little hiccup early on, theOpenText team quickly created a custom solution to solve theissue. Their support has been very encouraging for me and myteam,” said Spearin.

Secure, scalable and reliable cloud-based fax transmissions

Benefits

The Standard recently introduced new products, including absence
management services, which led to increased calls and faxes. To
handle the fax volume, The Standard selected RightFax Connect toprovide cloud-based fax delivery with the on-premises RightFax

Once deployed, the new solution enabled the company to move
fax transmission to the cloud, eliminating their reliance on on-site
telephony and providing the scalability and security required tosupport the growing business.

“I no longer care how much
fax traffic is coming in—I
don’t have to worry about
it. RightFax Connect givesme that peace of mind.”
Scott Spearin

IT service manager
The StandardFinancial services company transforms fax system with cloud-enabled faxing

Unsurpassed performance and reliability
Using RightFax Connect, faxing errors, delays and busy signals are athing of the past. During the proof of concept phase of the solution,
the faxing error rate dropped to zero percent. “When you look at how
crucial faxing is to our business, this is huge,” says Spearin.
Flexible, scalable cloud faxing
The Standard’s fax volumes are as high as 11,000 faxes per day
depending on new product launches or special campaigns, but
capacity planning is no longer a concern as the OpenText solution
instantly scales to handle fax volumes without requiring additional
infrastructure. Moreover, a new fax number can be added withinminutes. “It used to take me anywhere from 30 to 60 days to add
a T1 [high-speed phone line] to the old telephony system. Today,
when I need a number, I can get a number from OpenText withinminutes and it’s available to be used. I no longer care how much
fax traffic is coming in—I don’t have to worry about it. RightFax
Connect gives me that peace of mind,” added Spearin.
Reduced costs via cloud-based delivery and simplified
disaster recoveryNow that The Standard has moved to cloud-based telephony andcan retire the previous telephony infrastructure for faxing, thecompany looks forward to realizing significant savings. According
to Spearin, “We incurred significant monthly telephone fees in
the past, in addition to the associated servers, the hardware
and the networks.”
RightFax Connect, backed by the strength of the OpenText Cloud,has geographically dispersed data centers and multiple other pointsof presence, which assure The Standard of business continuity andfailover for faxing in the event of a disaster. “The benefit of goingto the cloud is not having to maintain dual equipment in two datacenters, co-located geographically on other sides of the country,
which you may never use, except in a disaster recovery exercise,”
noted Spearin.

Conclusion
At The Standard, faxing is a critical channel for securely exchanging
information with customers. Reflecting on the company’s recent
journey with RightFax Connect, Spearin observed, “Through thisprocess, we’ve come to realize that faxing is still crucial for ourbusiness. One of my senior directors came to me recently andsaid, ‘I just came from a meeting—apparently, RightFax is oneof the most critical applications we have as a company.’” With
RightFax and RightFax Connect, The Standard can continue to fulfill
its longstanding commitment to providing customers with exceptional
service and personal support.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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SKU 17828(03/2021)