SUCCESS STORY
MedLabs Diagnostics
Industry• HealthcareSolutions• OpenText™ EMR-Link™

Results
Reduced rollout to weeks
instead of months
Eliminated $33K in Medicare
reimbursement write-offs
Reduced operating expenses
by more than $120K annually

MedLabs Diagnostics
strengthens lab outreach

Full service diagnostic lab improves operational efficiencies,
reduces operating expenses with OpenText EMR-Link“OpenText EMR-Link is
so proactive, letting us
know immediately when
one of our practices is not
downloading lab results attheir prescribed rate or notsending orders.”
Wajid Ullah

Chief Information OfficerMedLabs

MedLabs Diagnostics strengthens lab outreach

MedLabs Diagnostics (MLD) had more practice electronic healthrecord connectivity projects than its IT team could support. Its
clinical customers used numerous EHRs, many of which wererelatively new on the market, with varying capabilities to importelectronic lab results, create clean and complete lab orders andprovide informative lab results to patients.
MLD wanted to offer a lab ordering and reporting system that filled
those gaps for their physician clients, regardless of their EHR. MLD
already had a solid HL7 interface team, but they realized that many ofthe problems they faced couldn’t be fixed with an HL7 format change.
MLD needed a solution to manage interface implementation projects
efficiently and predictably. The lab recognized that finding a partnerthat could deal expertly and effectively with the nuances of the EHRs
used by their customers could give them a competitive edge to help
grow their business.
After assessing the available outreach and middleware solutions, MLD
chose OpenText™ EMR-Link™. Key factors in the decision included
OpenText’s proven track record with all flavors of EHRs, a strong
understanding of EHR workflows, strengths and weaknesses, and a
SaaS-based deployment model that is scalable and sustainable.
MLD reduced operating expenses by more than $120K/year,through:• Reduced Medicare write-offs. With approximately 75,000 orders
processed annually, MLD bills approximately 15,000 (20 percent) toMedicare. Using an industry average of three percent for write-offs
related to ABNs (advanced beneficiary notifications) and an average
cost of $75/test, the solution’s ability to deliver clean, complete orders
saves MLD approximately $33,500 per year on Medicare tests.

• Reduced IT resources. Through OpenText’s ability to deploy
new interfaces quickly and cost-effectively, MLD can save thecost of a full-time interface analyst, at about $80,000/year.
• Connection costs. Setting up a single connection to EMR-Link
avoids setting up multiple T1 lines and saves $7,000 per year.
The OpenText team provided project management services toguide MLD’s integration projects, with weekly status reports tokeep MLD on top of each practice’s go-live schedule. The company
realized faster and more predicable interface implementations,completed in weeks instead of months.
Lab operations also improved, especially for sites with fullbidirectional orders/results solutions, where orders are checked for
medical necessity and requisitions are split based on MLD specimen
rules. New practices saw easy adoption due to thorough project plansand OpenText expertise in guiding practices through setup and testing.
Wajid Ullah, chief information officer at MedLabs Diagnostics,
summarized the benefits of the new solution and OpenText support:“OpenText EMR-Link is so proactive, letting us know immediately
when one of our practices is not downloading lab results at theirprescribed rate or not sending orders. The OpenText team isextremely responsive—when we have a new practice, we can kickthe interface project off quickly.”“The OpenText team isextremely responsive—
when we have a newpractice, we can kick theinterface project off quickly.”
Wajid Ullah

Chief Information OfficerMedLabs

About OpenText
OpenText, The Information Company,
enables organizations to gain insightthrough market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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