Success story
ADXIndustry• Financial Services

Solutions• OpenText™ Content Suite• OpenText™ Enterprise Connect• OpenText business process management

Partner support• ONE ECM

Results
Improved access to information for
all personnel
Automated more than 70 key
business processes, improving
efficiency
Reduced reliance on third parties
for process changes
Enhanced security of sensitive
documentation

Abu Dhabi Securities Exchange
optimizes information management

Stock exchange establishes centralized content platform with OpenText™
Content Suite and OpenText business process management“The implementation has been a resounding success. Earlyinvolvement of the users ensured their needs were met andtoday, they leverage the OpenText solution on a daily basis.”
Saif Al Kaabi

Senior Head of Information Technology Service Department, IT
Abu Dhabi Securities Exchange

Abu Dhabi Securities Exchange optimizes information management

Abu Dhabi Securities Exchange (ADX) is a stock exchange
established in 2000 to facilitate the country’s economic
development and trade shares of United Arab Emirates (UAE)
companies. In addition to offices in Abu Dhabi, it has locations
outside of the Emirate of Abu Dhabi in Al Ain, Zayed City, Fujairah,
Ras Al Khaimah and Sharjah. ADX works with listed companies
and brokers and has approximately one million investors. As theorganization grew, efficiently managing the processes necessary for
maintaining relationships with stakeholders and the vast quantityof documentation associated with financial transactions became anincreasing challenge.
“Documents and other content items are valuable assets for us. As
we grew, securely tracking content became more difficult,” said Saif
Al Kaabi, senior head of Information Technology Service Department,
at Abu Dhabi Securities Exchange. “Content was largely unorganized,
stored on fileservers or even on users’ desktops, and was difficult
and time-consuming to locate. We knew we had to address thesechallenges to improve efficiency and security.”
ADX looked at many solutions, but each lacked the ideal combinationof content management aligned with business process automation capabilities. After conducting their own studies and reviewing referencesfrom other organizations, ADX selected OpenText Content Suite andOpenText business process management as the best solutions to meettheir needs.
“We had some business process management tools in place, buteach time we needed even the smallest change, we were wholly
reliant on third-party providers. This affected our ability to quickly
make changes and was costly. With OpenText business process
management, we can easily make changes to processes ourselves,

and all of our content is secure and in one place, thanks to OpenText
Content Suite. Users like the intuitive user interface and say it iseasy to use. This is a complete solution, providing both content management and process automation,” said Saif Al Kaabi.
Security has also been improved, thanks to the integration of theOpenText solution with ADX’s Active Directory®. With all personnel
having access at some level, improving security was among the mostimportant goals for the solution. ADX can now meet its compliance obligations and ISO quality standards while protecting information relating
to about one million investors, brokers and listed companies.
Users are seeing multiple benefits with information now easily accessible from a single location, with the context related to that information
in-line. With content managed in a much more reliable and predictableway, users rely less on the IT department. When new content is added,
key metadata items ensure that it can be associated with a particularcompany, broker, investor, employee or department.
“Users no longer waste time searching disorganized content. Using
metadata means they quickly get to the content they need. Users
can upload new content themselves using OpenText EnterpriseConnect. This triggers a review process and once approved, thecontent is available to all who have sufficient security privileges,”
said Saif Al Kaabi.
Process automation has improved efficiency, as many steps nolonger rely on individuals. There is also more transparency related
to process progress. The solution also facilitates collaboration withexternal parties, such as brokers. For example, the solution generates reminders and provides progress tracking for annual broker
agreement reviews and renewals.

“With OpenText businessprocess management, we
can easily make changes
to processes ourselves,
and all of our content issecure and in one place,
thanks to OpenText
Content Suite.”
Saif Al Kaabi

Senior Head of Information
Technology Service Department, IT
Abu Dhabi Securities Exchange

Abu Dhabi Securities Exchange optimizes information management“OpenText business process management has allowed us toautomate most of our business processes, without the need forthird-party solutions or services. We have been able to tightly integrate with Microsoft® Dynamics GP, so staff can easily access what
they need without leaving the Microsoft® environment. We have beenable to provide a number of self-service applications, for example,
listed companies can now upload their disclosure documentation,
which initiates a review process internally,” said Saif Al Kaabi.
With this solution, every content item becomes part of a permanentarchive record. This helps when investors query a past transaction. In
the past, when an investor wanted to transfer shares, they would submit
the appropriate documentation, which was then stored on a fileserverwith potentially arbitrary file naming. This made later retrieval difficultand if a transaction was queried, it could be difficult to prove the request
was ever made. With OpenText, documents can be located very quickly,
saving time and providing a higher quality of service.
To date, ADX has implemented more than 70 processes using OpenText
business process management with content residing in Content Suite.
ADX plans to look for more opportunities to improve its processes andgradually reduce the amount of paper it uses across the organization.

“The implementation has been a resounding success. Early involvement of the users ensured their needs were met and today, they
leverage the OpenText solution on a daily basis,” said Saif Al Kaabi.
“We will continue to look to OpenText for innovations we can utilize
at ADX.”

About ONE ECM

Experts in information management, ONE ECM is an international organization providing on premise or cloud solutions and expertise. ONEECM has been an OpenText partner for more than 10 years.

www.oneecm.com

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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