JOB DESCRIPTION
Job Title
Location
Legal Entity: Coordinating Doctor: Tokyo, Japan: International SOS Japan

Reports Functionally To: Medical Director, Japan

Reports Administratively To
Works Closely with: Regional Managing Director, Japan & Korea: Regional Medical Director
Medical Director
Customer Service Executives
Operations Managers:Direct Reports

A. Overall Purpose Of The Job (Brief description of the primary purpose of this position)
The Coordinating Doctor provides clinical leadership and medical support to the 24 hour
Assistance Centre combined with the running of medical evacuations and transport of patients.
B. Key Responsibilities (Critical responsibilities and skills of this position, listed in order ofimportance)•••••••••••••••

Demonstrate an understanding of the differences in the scope of services we provide foreach client and confidently deal with each case type appropriately.
Provide professional telephone medical consultations to patients and monitor theappropriateness of the medical treatment.
Obtain medical reports verbally from treating Doctors to ascertain the suitability of patient’streatment and/or to coordinate the patient’s needs for transport.
Obtain medical reports from patient’s Doctor or local specialists to aid treatment and toassess any pre-existing issues.
Monitor the medical aspects of evacuations and repatriations, including assessing thenecessity of an evacuation and the means by which it should take place.
Liaise with medical departments of various commercial airlines for passenger clearance.
Complete medical information forms with accuracy and within required timeframes.
Maintain open communication lines with other medical and operational team members andother International SOS Assistance centre employees to ensure cases are effectively
managed.
Professionally document all patient case notes and details in the case management system.
Create and update all medical actions on cases to reflect the appropriate plan of action andensure that it is reflected in the transmission synopsis for hand over to the next shift.
Ensure all tasks are fully up to date and completed within any given shift to reduce turnaroundof all services.
Knowledge and adherence to International SOS internal policies and procedures, as well as
policies and procedures outlined by our clients.
Ensure that patient’s information is stored appropriately in related systems and follows theinternal procedures on privacy. Patient information is not shared with other departments orexternally.
Communication with clients and other Assistance centres through emails or confirmations isprofessional and meets business standards.
Work as part of a regional and on call medical roster including shift work.
Achieve relevant objectives/KPI’s as outlined by direct Manager.

MEDICAL ASSISTANCE SERVICES• Receive and assess medical assistance related calls received from Intl.SOS clients.
• Collect logistical, medical and collateral information pertaining to the medical event/incident.
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Facilitate and direct the provision of assistance solutions through accredited medical andtechnical providers at the patient location.
This includes obtaining medical reports, organising referrals, monitoring the patient’sconditions, advising on appropriate means of medical transportation, and monitoring theprogress of such.
Direct the frequency /intensity of contacts with treating Doctors, Clients, patients and theirfamily members as appropriate.
Professionally communicate verbally and/or in writing relevant medical and logisticalinformation in accordance with the client requirements.
Ensure that there is an appropriate medical handover of cases at the beginning/ end ofeach shift.
Oversee the planning and progress of operational issues relating to medical casemanagement.
Maintain high standards of detailed and accurate documentation including the consistent
updating of case files, and undertake responsibility for medical information released fromthe Assistance centre.
Undertake public relations calls as required to ensure good communication with all parties
and to promote clear understanding with patients, families, clients etc
Partake in the further development and enhancement of Intl.SOS medical and logistic
capabilities - conduct intermittent site surveys (review of medical facilities) to add to theIntl.SOS network of medical providers as appropriate.

MEDICAL TRANSPORTATION• Consistently maintain the Intl.SOS Medical Transportation Standards (MTS) in expediting all
medical transportations.
• Assessment of the medical and logistical aspects of evacuations and repatriation, including
the assessment of the necessity of an evacuation and the means by which it should takeplace. i.e. air-ambulance / commercial carrier / seated / stretcher / escort type / medical
equipment etc.
• Liaise with medical departments of various airlines for passenger medical clearance asindicated.
• Determine most appropriate Medical escort personnel for the specific case as appropriate.
• Assist in the maintenance, upgrade and control the emergency mobile medical equipment
available in the Assistance centre as appropriate.
GLOBAL ASSISTANCE NETWORK (GAN) AND REFERRALS• Assist with organising medical referrals such that patients are referred to appropriate levelsof care and the appropriate medical provider is selected• Collation of new information on medical providers and facilities encountered and transfer ofthis information to the Global Assistance Network (GAN) department with medical commentfor further investigation.
• Assist in the review and implementation of Emergency Procedures (EP) for Intl.SOS’ client
locations in the region.
CASE ESCALATION• Escalation as per Intl.SOS protocol to the Medical Directorship of the Assistance centre,
Regional Medical Directorship and Corporate Assistance Department (CAD).
PROMOTION OF INTL.SOS SERVICES• Participate, under the direction of the Medical Director and General Manager and in
consultation with the Marketing Manager, in appropriate business development activities toenhance the development of Intl.SOS activities.
• Assist in explaining Intl.SOS’ medical services to prospective and existing clients asrequested.
Additional Responsibilities• Perform international medical repatriations when required.
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Page 2 of 4•••••Occasionally assist with locums in our medical clinics worldwide.
Assist with the training of new Operations Coordinators and/or Coordinating Doctors during
the induction program when required.
To work within and promote all International SOS’s policies, procedures and corporatevalues.
To be aware of International SOS’ OH&S policies, practices and procedures and actively
participate in the ongoing development and enhancement of these important areas of ourbusiness.
Undertaking project work or reasonable duties as requested by the direct Manager.

C. Job Profile
Required Skills and Knowledge (Brief description of technical knowledge or skills needed toperform the job)
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Work effectively with non-medical staff and clients
Integrate medical information and produce recommendations to clients
Present medical information to non-medical staff and clients
Effectively balance medical needs with commercial considerations
Professional written and verbal communication skills
Customer/client focused
Empathetic manner
Confident clinical decision making skills
Time management
Team player
Cultural awareness
Computer literate

Required Competencies (Critical behaviors necessary to successfully perform the job)
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Customer Orientation: Is focused on identifying and meeting customer needs. Acts toestablish a successful long-term business partnership with internal and external customers.
Cross Border Thinking: Thinks and acts across boundaries (e.g. between processes,units, divisions, countries). Respects different cultural values. Helps the integration of ourgroup through proactive information sharing.
Persuading & Influencing: Makes a strong personal impression on others; Gains clear
agreement and commitment from others by persuading, convincing and negotiating;
Promotes ideas on behalf of self or others; Makes effective use of political processes toinfluence and persuade others.
Planning & Organizing: Sets clear and realistic goals and objectives. Establishes acourse of action and a sequence of steps to ensure that activities and objectives areefficiently achieved. Is structured with good personal organization. Schedules timeeffectively and use’s efficient work methods and tools.
Results Orientation: Continually seeks to accomplish critical tasks with measurable
results. Overcomes obstacles and makes adjustments to achieve results. Focuses self andothers to achieve targets aligned with business goals.
Teamwork: Works cooperatively with others to achieve target and objectives.
Accomplishes own tasks in support of team goals and actively offers to help colleagues.
Supports group decisions.
Accountability: Acts responsibly. Can be counted on to keep commitments. Complies with
the intent of policies, procedures and agreements. Builds others' trust in own
professionalism, integrity, expertise and ability to get results
Communication: Provides both verbal and written information in a timely, clear andconcise manner. Expresses ideas effectively, adjusting style, tools and mode to the needsof others. Listens attentively, and summarizes or asks questions, when needed, to clarify
information.

Required Work Experience (Brief description of the job-related experience needed to perform thejob)
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Page 3 of 4••••Medical Doctor with 6 years plus post graduation experience
Experience gained within accident & emergency and general practice
Varied international medical and/or health care system experience
Experience in assistance, aviation, remote area medicine

Required Qualifications (Brief description of the educational background needed to perform thejob)•Full registration to practice medicine in country of origin

Required Languages (Brief description of the language skills needed to perform the job)
•Proficient with oral and written communication (English and Japanese)

Travel / Rotation Requirements (Brief description of any travel or rotation requirements)•Occasional travel to other Intl.SOS Alarm centres and clinics for training purposes.

This job description outlines the types of responsibilities the incumbent is required to perform.
The incumbent may be required to perform job related tasks other than those specifically presented
in this job description. This job description is subject to regular review.

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