SUCCESS STORY
Lupin
Industry• PharmaceuticalSolution• OpenText™ AppWorks™
• OpenText™ Capture• OpenText™ Extended ECM Platform

Partner• Muraai Information Technologies

Results
Enables straight-throughprocessing for 25% of inboundgoods invoices
Reduces the time between invoicereceipt and processing
Unlocks analytics insights,
accelerating audit tasks andenabling strategic sourcing

Lupin boosts accounts-payable
efficiency with financeshared services

Pharmaceutical company enables touchless invoice processing
with workflow automation from OpenText and Muraai.

Lupin boosts accounts-payable efficiency with finance shared services

Founded in 1968 in Mumbai, India, Lupin is an innovation-led
pharmaceutical company that develops and commercializes
a variety of branded and generic formulations, biotechnology
products and active pharmaceutical ingredients. The company
serves more than 100 markets globally, with 20,000 employees
across 15 manufacturing sites, seven research centers and its
central headquarters.

Striving for leaner operations
As part of a digital transformation initiative, Lupin identified an
opportunity to make its financial accounting processes more costeffective. In particular, the company looked for a fresh approach tocore workflows, such as procure-to-pay (P2P), which depended on
costly paper processes.
In the past, accounting teams at each of the company’s
manufacturing plants received supplier invoices on paper. This
resulted in long processing times and increased the risk of important
documents getting lost. Manual processes also limited Lupin’s
visibility of the end-to-end process at the group level, making it
difficult to prepare for audits and drive strategic sourcing tooptimize expenditure.

Building a shared service center
To solve these challenges, Lupin centralized accounts payable
activities for the entire global business to a finance shared service
center, located in India. To enable the new service center to efficiently
manage more than 300,000 invoices a year, the company realizedthat automation would be essential.
The first step was to find a platform robust enough to support
mission-critical P2P activities, while offering the flexibility toaccommodate complex, region-specific requirements such as India’s
Goods and Services Tax [GST].

Enabling intelligent automation
To lay the foundation for the new service center, Lupin selected theSupplier Information Management System (SIMS) solution, developed
by OpenText business partner Muraai. Powered by OpenText™
AppWorks™, OpenText™ Capture and OpenText™ Extended ECM
Platform, the SIMS solution enables Lupin to ingest invoices in any
format—digital or paper—and process them accurately using highly
automated and transparent workflows.

Teaming up with transformation experts
Working with expert consultants from Muraai, Lupin mapped out its
global P2P processes and developed digital flows to handle the legal
and tax requirements of each region. Today, the company uses
optical character recognition (OCR) capabilities from OpenText toscan and capture information from paper invoices with precision andcreate a digital record of the invoice in the company’s ERP solution.
Paper invoices are then retained in an archive to comply withregulatory requirements.

Lupin boosts accounts-payable efficiency with finance shared services

Accelerating processing, strengthening relationships

Delivering rock-solid reliability

Since opening its global service center, Lupin has transformed its
accounts payable activities. Today, 25 percent of goods invoices areprocessed and posted with zero human involvement—eliminating asignificant amount of manual work.

During audits, Lupin can now provide regulators with secure remote
access to its financial systems—removing the need for timeconsuming manual report-building. Remote access also proved
especially valuable during the COVID-19 pandemic, as it allowed
service center staff to work from home without interrupting missioncritical business activities.

With the new solution at the heart of its accounts payable
process, Lupin has dramatically enhanced its visibility into suppliers
and invoices. Equipped with these insights, the company cannegotiate with suppliers to improve contract terms and cultivate
strategic relationships.
In addition, automation has allowed Lupin to improve the P2P cycle,reducing the time between receiving and processing invoices. The
OpenText and Muraai solution has also been particularly valuable formanaging complex requirements, such as India’s GST.

The partnership with OpenText and Muraai has enabled Lupin to build
ultra-efficient digital workflows for financial accounting. Looking
ahead, the company aims to unlock further improvements in its
financial processes.

Partner Information:Muraai is a global IT solutions integrator, specializing in supply
chain and demand chain transformation projects. Since 2013, Muraai
has helped more than 220 businesses to simplify and automate
their operations.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
Customer stories
opentext.com/contact
Twitter | LinkedIn
Copyright © 2022 Open Text. All Rights Reserved. Trademarks owned by Open Text.
For more information, visit: https://www.opentext.com/about/copyright-information(o4/2022) 20262EN