SUCCESS STORY
Pillsbury Winthrop Shaw
Pittman LLP
Industry• Legal, Professional ServicesSolution• OpenText™ Axcelerate™

Services• OpenText Professional Services

Results
Standardized discovery
process across projects in aconsolidated platform
Reduced costs by processing
and hosting in a self-controlled
cloud environment
Leveraged machine learningand advanced analytics for every
client project

Pillsbury harnesses technology
to tame surging data volume
OpenText™ Axcelerate™ enables leading law firm to provide
a differentiated, efficient eDiscovery process“Our lawyers recognize thathaving OpenText Axcelerate
in-house makes us a more
viable candidate for thenext case.”
David Stanton

Partner
Pillsbury Winthrop Shaw Pittman LLP

Pillsbury harnesses technology to tame surging data volume

Pillsbury Winthrop Shaw Pittman (Pillsbury Law) is an AmLaw
100 law firm, advising and counseling the world’s largest
companies across their litigation portfolios. With more than 700
lawyers located in offices around the world, Pillsbury maintains
a prominent standing as a trusted legal advisor in a rapidly
evolving market. As many of Pillsbury’s enterprise clients havestruggled with expanding data volumes—and the larger legal costs
associated with handling those documents—Pillsbury has invested
in systems and people to dramatically modernize, standardize andimprove its eDiscovery process.

When evaluating the OpenText Axcelerate platform, Pillsbury wasseeking a best-in-class predictive technology.“We were looking
for analytic capabilities that would allow us to visualize large
datasets and emphasize investigation, along with providing
efficiencies to heads-down document review,” noted Stanton.
“We also knew the importance of having someone on hand
who can serve as a data steward—someone who understands
client information architecture, the needs of the organization tomigrate data and the kinds of privacy and regulatory concernsthat the organization is navigating.”

Tier 1 technology for every client, every matter

Enabling DIY eDiscovery in the cloudPillsbury routinely handles hundreds of cases across all fields of law. A
single case can easily involve millions of records that require analysis
and attorney review to identify the key documents and informationnecessary to support effective trial strategy. As explained by David
Stanton, a Chamber’s-ranked litigation partner in the firm’s Los Angeles
office, who leads the firm’s Information Law and Electronic Discovery
team: “Efficiency is important in business. Our ability to drive
efficiencies and to measure and report on them is an increasingly
important part of retaining existing clients and obtaining new ones.”

Stanton notes that in selecting OpenText Axcelerate to provide
a centralized, cloud-based eDiscovery platform for its litigation
portfolio, the biggest shift was implementing a platform that would
bring the discovery function in-house. “This ensured that wewere no longer beholden to a variety of different third-party
providers,” said Stanton. “All data is culled, processed, hosted,analyzed and reviewed in Axcelerate, enabling the firm tostandardize processes and enhance efficiencies.”

The Pillsbury team handles multiple terabytes of active project dataat any given time. That data needs to be treated across the entire
EDRM workflow, preferably in-house and with special attention to thesafety and security of documents. Meeting this need requires robust
processing capabilities, sophisticated administration capabilities,
integrated redaction tools, customizable document productions and,critically, the most powerful analytics and machine learning capabilities
available to help attorneys quickly find the key facts that could make or
break their cases.

Today, Pillsbury manages the entire eDiscovery process in-house,from a single interface. The Pillsbury team processes client data,
manages its own projects and runs productions themselves, withno dependency on third-party providers. “When Pillsbury wasbuilding out our capacity,” explained Stanton, “it was very
important to have a well-designed and easily implemented
backend administrative capability that we could get up andrunning without a lot of expenses and training.”“OpenText Axcelerate
allows you to getto the facts thatmatter in thecase much more
quickly. In doingso, you are able toform the narrativeand merit of yourcase earlier, which
gives you strategic
and settlement
advantages.”David Stanton

Partner
Pillsbury Winthrop Shaw
Pittman LLP

Pillsbury harnesses technology to tame surging data volumeIn addition, since Axcelerate is optimized for the cloud, Pillsbury isable to realize substantial efficiencies by reducing infrastructure costs
associated with hardware. The team possesses all the computing power
it needs on-demand. “We’re able to leverage a very small team toperform an incredible amount of work that would, in other platforms,
require a lot more staff and likely a larger commitment to onpremises resources,” explained Director of Litigation Support Services,Gordon Moffat.
Axcelerate is also among the most secure eDiscovery platforms available
because it leverages the AWS Cloud and takes full advantage of all
the plenary security features available. “As part of our assessment ofOpenText™ Axcelerate™ Cloud, we analyzed the security parameters
and recognized that a distributed cloud-based implementation, whenwell architected, is at least as secure as having an on-premises
installation,” said Stanton.

Enhancing legal processes with machine learning
Axcelerate’s machine learning tools are integrated directly into theplatform and standard workflows, giving Pillsbury clients access to thepower of artificial intelligence with every project. As a result, Pillsbury
has developed significant domain expertise in this cutting-edge facetof the law. The Pillsbury eDiscovery team employs concept grouping
and phrase analysis, categorizing documents into contextually related
subsets to jumpstart fact investigation. Pillsbury also makes extensive
use of Predictive Coding, using it creatively as a force multiplier, toexpand the reach of human relevancy decisions and prioritize the mostprobative content for expedited analysis, and as a quality control andfeedback mechanism, to minimize errors and foster consistency among
human reviewers. “Some firms find it daunting to leverage machinelearning; we do it every day,” noted Stanton. “We do it on every

investigation, every case, no matter how large or small. We are able
to reduce the amount of needless review of non-relevant content inways that I don’t think other law firms have been able to achieve.”

Extending expertise with OpenText Professional Services
Law firm clients have become increasingly more selective when it
comes to retaining outside counsel. Pillsbury embraced technology as
a key differentiator and found that demonstrating this efficiency withtransparent reports for their clients provides a distinct advantage over itscompetition. As part of the partnership between OpenText Professional
Services and the Pillsbury eDiscovery team, technologists helped
Pillsbury optimize the AWS Cloud while data scientists helped firmlawyers leverage all the analytics built directly into Axcelerate to reporton their successes. “The data science team at OpenText has done an
excellent job in helping us communicate how the technology works
to our clients and attorneys in the firm,” said Stanton. “They’ve helped
us design metrics. They’ve helped us design workflows.”

A compelling advantage over other law firms
Since Pillsbury went live with Axcelerate, its eDiscovery practice hasgrown as the firm has benefited from a simplified management process
streamlined through a single vendor and application.
Having the best tools at their disposal to find key facts and documents
enables Pillsbury lawyers to shape legal strategy early on and to spend
less time reviewing irrelevant content and more time litigating. Inaddition, Pillsbury clients benefit from having a single legal advisor that
understands not only their legal issues, but their data issues as well.
“Our litigators and lawyers recognize that having Axcelerate in-housemakes us a more viable candidate for the next case,” said Stanton.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.

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