SUCCESS STORY
PolyClinique Saint-GeorgesIndustry• HealthcareSolutions• OpenText™ XM SendSecure™

Polyclinique Saint-Georges
replaces email to improve security
and GDPR complianceState of the art healthcare facility increases security, reduces costs, andimproves efficiency with OpenText™ XM SendSecure™.

Results
Dramatically improved security
and GDPR compliance
Increased efficiency and speedof patient care
Reduced costs

Secure file exchangesolution lowers costs andreduces send times fromweeks to minutes.

Polyclinique Saint-Georges replaces email to improve security and GDPR compliance

The Saint-Georges Polyclinic is a private, 100-bed health-carefacility serving the Royan region of France with a state-of-the-art
facility that includes a surgical clinic, emergency medical services,
and a versatile rehabilitation center. Its 200+ staff members
consist of medical experts with a wide range of expertise—fromdoctors, medical coordinators and a full surgical team, to 		highly-trained nursing staff and more.

Dr. Germonville was immediately satisfied with OpenText
representatives’ ability to answer any and all security and userquestions he had. The SendSecure solution was rapidly deployed,
requiring no downtime in day-to-day clinic operations. The simple
interface required minimal user training, and in the months since it’s
been in use, he reports that clients and other third parties have had
no issues on the receiving end.

For years, the polyclinic’s main means of document transfer wasemail. The announcement of the GDPR amplified both clinic staff andpatient awareness of the necessity for security. This inspired theteam to seek a more reliable and secure method for transmitting thelarge volume of sensitive patient information that the clinic staff send
and receive between patients, other doctors and healthcare facilities,
insurance providers, legal experts, and more on a daily basis.

Aside from helping the clinic with GDPR compliance, Dr. Germonvilleenjoys that SendSecure’s built-in audit trail function helps him andhis staff easily keep track of all file transmissions. They’ve been
astounded that a solution built with security reinforcements likedouble encryption, two-factor authentication (2FA), and virus scancapabilities, is so easy to use that even their more elderly patients
have no problem downloading and opening files.

On top of that, they required a solution that could handle larger filetransfers than email. Their sensitive patient files often included x-rays
or collections of documents that exceeded attachment size limits.
This forced them to frequently resort to using postal delivery services,which could get quite expensive.

Another major benefit has been savings in both cost and time. The
expensive process of mailing medical information like lab results
at times took weeks for the Saint-Georges staff and has now
been reduced to minutes. SendSecure’s 5TB file size limit has also
eliminated the need for postal system shipping.

The polyclinic team had experimented with a free online secure filetransfer service, but it didn’t quite meet their usability expectations
and security concerns. Dr. Thierry Germonville, Orthopedic Surgeon
at Saint-Georges, was also looking for a solution that was easy forboth staff and patients to use. He alone typically sends upwards of
90 transmissions of sensitive patient data on a monthly basis.

Dr. Germonville also happily reports that even though he’s awareof OpenText’s exceptional customer support, he hasn’t had tocontact any of the company’s trained experts since SendSecure wasdeployed because there have been zero issues.

After considering 2 to 3 other secure file exchange solutions on themarket, the Saint-Georges Polyclinic found the simplicity and robust
security features they were looking for in XM SendSecure.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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