SUCCESS STORYBlack Sea Trade and Development
Bank continues to invest with OpenText

Black Sea Tradeand Development BankIndustry• Financial ServicesSolutions• OpenText™ Content Suite Platform• OpenText™ Extended ECM for SAP Solutions• OpenText™ Email Monitoring• OpenText™ Connected Workspaces• OpenText™ Content Server Mobile• OpenText™ Tempo®

Services• OpenText Optimize Managed Services

Results
Improved information accessin the field
Accelerated business process andworkflow approvals with secure,remote access across devices
Supported internal information
governance standards and enabled
flexibility for future developments

Enterprise Information Management strategy relies on OpenText for360-degree information view, ERP integration, information governance,
mobile access and more
“We needed a 360-degree view of
every piece of information relating tobanking projects, including documents,emails, faxes, financial data and much
more (information processed in SAP).
OpenText was the only vendor thatcould provide this without extensive
custom development.”
Markos Dolopikos

Principal Officer, IT
Black Sea Trade and Development Bank

Black Sea Trade and Development Bank continues to invest with OpenText

The Black Sea Trade and Development Bank (BSTDB) wasestablished by Albania, Armenia, Azerbaijan, Bulgaria, Georgia,Greece, Moldova, Romania, Russia, Turkey and Ukraine, theeleven founding countries of the Black Sea Economic Cooperation(BSEC). BSTDB started operations in June 1999 and supports
economic development and regional cooperation by providing
trade and project finance, guarantees and equity participation fordevelopment projects in the private and public sectors in member
countries. BSTDB’s cumulative portfolio includes more than 280
operations in infrastructure, energy, transport, manufacturing,telecommunications and the Financial sector.

“We needed a 360-degree view of every piece of information
relating to banking projects, including documents, emails, faxes,financial data and much more (information processed in SAP).
OpenText was the only vendor that could provide this without
extensive custom development,” said Markos Dolopikos, principal
officer, IT, Black Sea Trade and Development Bank.

Managing the ever increasing volume, flow and complexity of
information and documentation required to operate Bank operations,
BSTDB turned to OpenText to implement in 2011 the OpenText Livelink
Document Management system (now called OpenText™ Content SuitePlatform). After more than ten years of successful operation, andfollowing the implementation of SAP ERP, the Bank examined its wider
information management needs and volume of information residing inmany silos, decided to address the disjointed information environment.

Setting out the wider objectives for the project

Choosing the right solution: SAP integration a must
The BSTDB documentation surrounding the finance applications isboth complex and lengthy. Many versions and types of documents
are required. Access is also required from a wide range of locations
and devices. Therefore, with the introduction of SAP, an appropriate
solution was essential. The Bank chose OpenText™ Extended ECM for
SAP Solutions in 2011.
®

With both OpenText and SAP being trusted and valued Bank partners,
and with OpenText being a long standing partner of SAP, the synergy
was immediately apparent. The prime objective of the Bank is to havea single view and monitoring capability of operations in a single place,by building an Enterprise Information Management (EIM) system.

The Bank set high internal standards based on international
best practices and compliance with international regulations, forexample, in the way the Bank monitors, manages and archives
email communication.
“One of the many ways OpenText helps us meet our compliancestandards is through email monitoring, ensuring that a full,auditable record of communications is captured and recorded,”
added Markos Dolopikos.
With many of the Bank’s staff travelling to various member countries,
secure access to information while on the move had been a key area
to contend with. Many employees choose to use their own mobile
devices, such as smartphones and tablets. (The Bank is currently
developing its own “Bring Your Own Device” (BYOD) policy). To support
these needs, the Bank selected OpenText™ Content Server Mobile andOpenText™ Tempo to assist in providing secure, reliable access from arange of devices including Apple IOS, Android and Blackberry devices.

“One of the manyways OpenText
helps us meet
our compliancestandards is throughemail monitoring,ensuring that a full,auditable recordof communications
is capturedand recorded.”Markos Dolopikos

Principal Officer, ITBlack Sea Trade andDevelopment BankBlack Sea Trade and Development Bank continues to invest with OpenText“It’s crucial that our staff can quickly, easily and securely accessand store information while on the move. Security, of course, is ofparamount importance, and we must have confidence that shoulda device be compromised, lost or stolen, there is no real danger of
our information being at risk. Using OpenText ECM as our uniqueinformation silo assists us to provide what we need in terms ofsecurity,” added Markos Dolopikos.
The Bank also enhances OpenText products applying additional
capabilities such as digital signatures to automate business processes
that include approval steps, eliminating delays on approvals andreducing paper records that later require expensive physical storage.

Success Factors, building the team and realizing benefits
With so many parts, a project of this complexity can only be successfulwhen everyone involved plays its part and all are on board. From theoutset, BSTDB involved all affected parties to ensure they all had a voice
as the principal content creators, contributors and consumers of content.
“From the outset we wanted to build sufficient internal knowledge tobe self-sufficient. For this, we established a common understanding
framework with OpenText specialists in different areas, and theirassistance so far, when it was asked, was vital for the success ofour projects. We’re now established and able to build upon the solid
foundations we’ve laid together,” added Markos Dolopikos.
The solution is providing numerous other benefits, such as the ability
for non-SAP users to access reports that include SAP data, somethingthat was not possible without Extended ECM for SAP Solutions. The
Bank’s clients are able to complete application documentation andprovide supporting documents, uploading them directly to a secure
workspace using OpenText™ Connected Workspaces. This speeds

up the submission and collection processes and enforces document
standards, streamlining processes downstream.
With information securely managed and accessible via OpenText,
searching has greatly improved. Users are now able to quickly search,
subject to their access rights, across all information types, producing
a single, consolidated result set. There is a much improved level oftrust as the information presented is complete, up to date—one single
source of the truth.

A better service for customers and future plans
When an application for a new operation/project is made to the Bank,customers are able to submit information more easily through theOpenText web interface, reducing delays. The Bank has been able
to significantly reduce customer delays through a combination ofautomation and routing of activity to the most appropriate team orstaff member.
“Using the broad capabilities of OpenText, we’ve seen a reduction
in business proposals processing times and improvements in
our customer relationships. The beauty of OpenText is that they
continue to innovate. We view ourselves as being state of the art,and OpenText is helping us to reinforce our brand and reputation.”
added Markos Dolopikos.
Having laid solid foundations with OpenText, eliminating information silos,
creating a single, reliable information strategy covering both structured
and unstructured information, the Bank now focuses at ways to improve
its operations. Using extensive mobile information management
capabilities from OpenText, the Bank is preparing to implement theBYOD program, making more extensive use of information in OpenText
to provide dashboards to both customers and staff.

About OpenText
OpenText, The Information Company,enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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