Success story
Pharmascience
Industry• PharmaceuticalSolutions• OpenText™ Content Suite• OpenText™ Regulated Documents

Services• OpenText™ Professional Services• OpenText™ Managed Services

Pharmascience achieves real-time
document management
Large Canadian pharmaceutical manufacturer reduces SOP
deviations and speeds time-to-market with OpenText enterprisecontent management software powered by OpenText services

Reduced SOP deviations“Our OpenText document management system is
now key in maintaining the quality of our products.”

Sped time-to-market

Head of IT
Pharmascience

Results

Concentrated IT efforts
on business needsDenis BeaucheminPharmascience achieves real-time document management

As a leading manufacturer of generic and branded drugs, Pharmascience,
based in Montreal, Canada, produces hundreds of product families
in various dosages for more than 2,000 products. Close to 1,400
Pharmascience production employees reference more than 3,700
standard operating procedure (SOP) documents to ensure quality andcompliance with federal regulations.
Previous paper methods to follow SOPs lacked version control, hindered
processing and slowed time to market. In an environment that relies onstrict precision and control, paper simply doesn’t cut it. Employees wouldview recipes and SOPs on paper before stepping on the production floor.
During production, they must carefully document any departure or deviation from the established process for evaluation.
“When we want to review the SOPs, it’s important for us to have avery precise procedure and to be sure that we have a controlledenvironment to change an SOP,” said Denis Beauchemin, head of IT
for Pharmascience. “You want to be sure that you have well-defined
security and an audit trail.”Pharmascience deployed OpenText™ Content Suite and OpenText™ Regulated Documents in November 2017, working with OpenText™ Professional
Services to implement the integrated solution and OpenText™ Managed
Services to run the environment.
“We checked different software vendors,” said Beauchemin, “but thedecision was easy to make after the evaluation of the cost benefits
and also because OpenText provides smooth integration with SAP®
and our other systems.”
Production employees now view digital SOPs in realtime. “Employees
access recipes and procedures while they are doing the job. By
bringing the SOPs on the floor directly we are able to see a bigdifference,” Beauchemin noted.
The right information is now accessed at the right time, avoiding duplication and ensuring compliance through standardized documentationof changes—crucial for adhering to CGMP (current good manufacturingpractices) regulations.

More than simply replacing paper with digital documents, Pharmascienceneeded a reliable Enterprise Content Management solution augmented
with authorization and workflow capabilities that could be integrated into
existing systems.

Gathering all documentation into one place with Content Suite became
critical to Pharmascience operations. It serves as the foundation andconnects other enterprise applications, including LMS, QMS (learningand quality management systems) and OpenText™ Extended ECM for SAP®
Solutions, aligning the company’s SAP environment with manufacturing
best practices.

In Canada alone, more than 45 million prescriptions per year are filledwith Pharmascience products. In 2017, the pharmaceutical company
established its own prescription for an effective document management
solution: a central, compliant repository with integrated workflow acrossall users and locations.

Pharmascience relies on Regulated Documents to manage SOPs
throughout a controlled lifecycle. Authorized access ensures security
and electronic signatures simplify approvals. Workflow capabilities
enable classification and automated progression from revision throughexpiration and archiving all drive GxP compliance.

Integrated digital document management“We observed a
reduction in deviations
and especially an
improvement in thedelivery cycle…
we’re faster to deliverproduct on the market”
Denis Beauchemin
Head of IT
PharmasciencePharmascience achieves real-time document management

In all, OpenText content management reduces issues while speedingtime to market. “Our OpenText document management system is now
key in maintaining the quality of our products,” Beauchemin said.

Fewer deviations, faster delivery

Following the OpenText implementation, Pharmascience experienced fewerchanges and faster time-to-market. “By following more precisely therecipes and the SOPs, we have less deviation,” Beauchemin stated. He
noted that easy information access, improved collaboration and version
control eliminated document duplication and delays. “It is a mix of different gains, but the result is a very big impact for Pharmascience. We
observed a reduction in deviations and especially an improvement in
the delivery cycle… we’re faster to deliver product on the market.”Pharmascience production floor employees, at first reticent to change,
are now requesting the addition of more documents to the OpenText
platform. “The OpenText document management solution is very
powerful because employees are able to complete searches immediately,” Beauchemin said.
The pharmaceutical company encouraged adoption with a change
management team, which included a representative from OpenText.
Pharmascience developed a strong partnership with Professional
Services to implement the system and Managed Services forday-to-day operations.

Professional Services“OpenText is a real partner,” Beauchemin noted. “During the project
we faced a couple of issues, but they were there to find a solution…
the service they brought to the table was not only the knowledge ofthe application, but also all the project management. They knew how
to deliver this project.”During the implementation phase, both OpenText and Pharmascience wereable to learn from one another. “That’s why it’s a partnership, because webring the regulatory environment that they know but don’t have to face
day-to-day. Thanks to our teamwork, we would not do the next project
without them,” said Beauchemin.

Managed Services

With an eye to IT efficiency, Pharmascience relies on Managed Services
to control the infrastructure, platform and customizations based on established SLAs. “We transferred the cost to Managed Services, but,at the same time, the level of service and expertise is much higher
than we would have with our internal resources,” stated Beauchemin.
While Pharmascience would face challenges attracting and retaining ECM
expertise, Managed Services handles updates globally to enhance easeand improve cost-efficiency. Pharmascience IT experts can instead concentrate on the needs of its front office.
Among top-tier business priorities, deepening SAP integration and predictive analysis are now within reach. Beauchemin plans to transfer
captured data from OpenText to SAP for decision-makers to order more
supplies and handle other manufacturing needs. His team also plans to
use greater insight into production status to drive predictive analysis for
rapid reaction to market changes.

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading informationmanagement solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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