Providing information to foreign travelers
to Japan in the event of disasters

January 31, 2023
Visitor Experience Improvement
Japan Tourism Agency

List of useful sources of information for foreign travelers in the event of disasters ①
As of January 2023
〇 Useful sources for foreign travelers to gather information themselves in times of disaster①Websites and more
(1) Japan Safe Travel Information (English)
The Japan National Tourism Organization (JNTO) website for foreign travelers includes a page with disaster-related information.
（https://www.japan.travel/en/japan-safe-travel-information/）(2) Japan Visitor Hotline (JNTO Call Center) (Support available in English, Chinese, Korean, and Japanese)
JNTO has a 24-hour hotline that can accept inquiries in English, Chinese, Korean, and Japanese.

Tel: 050-3816-2787(3) NHK World Japan (English)
A 24-hour English-language channel broadcasting the latest news from Japan and Asia.
Can be used as a source of information in English in large disasters such as earthquakes or typhoons（https://www3.nhk.or.jp/nhkworld/）(4) Japan Meteorological Agency (Available in 15 languages including English, Chinese, and Korean)
The JMA website provides information on weather, earthquakes, tsunamis, and volcanoes in 15 languages.
（http://www.jma.go.jp/jma/kokusai/multi.html）(5) Japan Tourism Agency (English)
This website includes leaflets and other information for foreign travelers to Japan disseminated by JTA.
（https://www.mlit.go.jp/kankocho/en/shisaku/kokusai/traveltojapan.html）② Apps and more
(1) JNTO Official Smartphone App (Available in English, Korean, and Chinese)

The Japan Official Travel App is a smartphone application for tourist information that sends users
earthquake early warnings, weather emergency warnings, and other disaster information(2) “Safety tips,” an app providing information when disaster strikes(Available in 15 languages including English, Chinese, and Korean)

The Safety tips app sends out information on disasters to foreign travelers to Japan and others(3) JNTO (Japan Safe Travel) twitter (English) / Weibo (in Chinese)

The Japan Safe Travel (JST) account, run by JNTO, provides foreign travelers with necessary
information on natural disasters when they occur. Account: @JapanSafeTravel2

List of useful sources of information for foreign travelers in the event of disasters ②
As of January 2023

〇 Useful sources for providing guidance to foreign travelers in a disaster①Multilingual voice translation systems, such as VoiceTra (available in 31 languages)
VoiceTra is an app that translates spoken language.
※There are also items manufactured by the private sector using VoiceTra technology.
（http://gcp.nict.go.jp/news/products_and_services_GCP.pdf）②The Prime Minister’s Office of Japan Twitter Page (Japanese)
The Prime Minister’s Twitter page provides information on government
activities related to emergencies and crisis management.

③Medical information(1) List of medical institutions that are able to accommodate foreign travelers(available in 5 languages including Japanese, English, Korean, and Chinese)

Users can search by department name or available language for medical facilities thatprovide care in foreign languages.
（http://www.jnto.go.jp/emergency/jpn/mi_guide.html）(2) Guide book (available in 6 languages including Japanese, English, Korean, and Chinese)

Provides information on how to use Japanese medical institutions and includes a communication sheetthat travelers can use by pointing out their symptoms.
（http://www.jnto.go.jp/emergency/jpn/support.html）

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Leaflet with collected information to ensure the safety and security of foreign travelers to Japan・So that foreign travelers to Japan can have a safe and secure stay even when a disaster occurs, we have prepared a leafletthat brings together information on websites, apps and other sources that we believe will be helpful to them, and we ask thatyou please use the leaflet to inform travelers.
https://www.mlit.go.jp/kankocho/en/shisaku/kokusai/traveltojapan.html

4Safety tips: a push notification app
・”Safety tips” is a disaster information app for foreign travelers developed under the supervision of the Japan Tourism
Agency which uses push notifications to send users information about disasters when they occur and what actions to take.

・Please let travelers know about the app so that they can obtain information promptly.
https://www.mlit.go.jp/kankocho/en/shisaku/kokusai/traveltojapan.html

・Push notifications when an earthquake occurs
Available in 15 languages
English, Chinese (simplified andtraditional), Korean, Japanese, Spanish,Portuguese, Vietnamese, Thai,
Indonesian, Tagalog, Nepali,
Cambodian, Burmese, Mongolian*The same languages are also
supported in API integrationAndroidAt normal times

Earthquake early warning push notifications

Staying safe

iPhone*The app is free of charge

5Dissemination of information on COVID-19
・To ensure that foreign travelers to Japan can stay in Japan with peace of mind, we have prepared leaflets that compile
basic measures for COVID-19, and we ask that you please use them to inform travelers.

[New Travel Etiquette]

https://www.mlit.go.jp/kankocho/en/shisaku/kokusai/traveltojapan.html[Mask Wearing]6

Disseminating the follow-up action flow for foreign visitors who fall ill or are injured in Japan・The way to seek medical care differs depending on whether a visitor has symptoms of COVID-19 or other medical issues.
・The Japan Tourism Agency and the Ministry of Health, Labour and Welfare have compiled a flow chart of the actions to take, and weask that you please use it to inform travelers.
https://www.japan.travel/en/practical-coronavirus-information/

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Recommendation that foreign visitors purchase private medical insurance
・To travel with peace of mind, purchasing private medical insurance with sufficient coverage in case of an emergency isnecessary. The Japan Tourism Agency has prepared flyers and videos recommending that visitors to Japan purchaseprivate medical insurance, and we ask that you please use them to inform travelers.
https://www.mlit.go.jp/kankocho/en/shisaku/kokusai/traveltojapan.html

8Leaflet with collected information on procedures when entering Japan・In addition to various tools that can be used once visitors are staying in Japan, the Japan National Tourism Organization (JNTO) has
prepared a leaflet including the necessary procedures when visiting Japan. Please use the leaflet to inform travelers.
https://www.japan.travel/en/practical-coronavirus-information/travelers/9