December 19, 2018
West Japan Railway Company

Launch of online reservation service for overseas visitors to JapanAs an increasing number of tourists visit Japan, the West Japan Railway Company (JR-West)wants to make their journey easier and more convenient. In spring 2019, the company will launch aservice allowing overseas tourists to purchase JR tickets online before their arrival, including tickets
that are only available to overseas visitors. After arriving in Japan, customers can pick up theirtickets at facilities such as the Midori ticket machines.
1. Name
JR-West Online Train Reservation
2. Launch of service*Standard tickets (reserved and non-reserved seats): Scheduled for March 2019*Special tickets available only for overseas visitors (JR-West Rail Pass, etc.): Scheduled forMay 2019
Note: Some special tickets for overseas tourists can already be reserved on JR-West’s overseas websites.

3. Areas where reservations are available (see Attachment 1)
Shinkansen services: Hokuriku Shinkansen, Tōkaidō-San-yō Shinkansen, Kyūshū Shinkansen,Joetsu Shinkansen, Tohoku Shinkansen (selected sections only)
Limited express services: Conventional limited express services in the JR-West, JR-Shikoku,JR-Kyushu and JR-Tokai areas and parts of the JR-East area
4. Languages
English, Chinese (Simplified and Traditional) and Korean
5. Services*Standard tickets (reserved and non-reserved seats) in the above service areas*Special tickets for overseas tourists (JR-West tickets such as JR-West Rail Pass,ICOCA&Haruka, Osaka-Tokyo Hokuriku Arch Pass, etc.)
6. How to use
See Attachment 2
7. Payment method
By credit card at time of reservation
Note: Tickets for non-reserved seats can also be paid for at selected stations after arrival in Japan.

8. Pickup facilities*Midori ticket machines and Midori no Madoguchi ticket offices with the “5489 Service”
symbol in the JR-West, JR-Shikoku and JR-Kyushu areas*Reserved ticket machines and ticket offices with the “5489 Service” symbol in the JR-Tokaiarea
JR-Tokai will accept reservations for tickets in areas such as the JR-Tokai area from April 2019.
Online reservations for these areas will become available on JR-West’s e5489 service at the sametime.

*JR EAST Travel Service Center (Tōkyō Station, Shinjuku Station, Ikebukuro Station, Shibuya
Corporate Communication Dept.
4-24, Shibata 2-chome, Kita-ku, Osaka 530-8341
Tokyo PR OfficeShinkokusai Bldg. 9F, 3-4-1 Marunouchi, Chiyoda-ku, Tokyo 100-0005
Website http://www.westjr.co.jp/

Station, Ueno Station, Hamamatsuchō Station, Haneda Airport International Terminal Station(Tokyo Monorail), Narita Airport Terminal 1 Station and Narita Airport Terminal 2 Station)
Note 1: If collecting a special ticket for overseas tourists from a Midori ticket machine, these can only
be collected from machines with a JR-West passport reader. Some tickets, such as ICOCA&Haruka,
can only be collected from Midori no Madoguchi ticket offices.
Note 2: Other restrictions apply regarding where tickets can be collected and used due to the conditionsof the tickets and reservation areas.

9. Further details
Further details on when the service will be launched, the tickets that can be reserved and theplaces where tickets can be collected will be announced via media such as the JR-West website
as soon as they are decided.

Attachment 1

Areas where reservations are accepted

Below are the areas where standard tickets (reserved and non-reserved seats) can be reserved.
The areas where special tickets for overseas tourists (JR-West tickets such as the JR-West Rail Pass) can be reserved vary depending on the ticket type.

San-yō Shinkansen (between Shin-Ōsaka and Hakata)
Hokuriku Shinkansen (between Kanazawa and Tōkyō)Kyūshū Shinkansen (between Hakata and Kagoshima-Chūō)
Joetsu Shinkansen (between Takasaki and Niigata) and Tohoku Shinkansen (betweenŌmiya and Nasushiobara)

JR-East area

JR-West area

Tōkaidō Shinkansen (between Tōkyō and Shin-Ōsaka)
Conventional limited express and local services

JR-Tokaiarea

JR-Shikoku
area

JR-Kyushu
area

Note: The image here is for illustrative purposes only.

Reservation process

Before arrival(1) Reserve tickets

Check the details of the tickets you arelooking for and the areas where they
can be used on the JR-West website
and then reserve your tickets.

The following tickets can be purchased:
・Standard tickets (reserved and non-reserved seats)
・Special tickets for overseas tourists(JR-West tickets such as the JR-West Rail Pass)

Attachment 2

After arrival(2) Collect reserved tickets
Reserved tickets can be collected from facilities such as
Midori ticket machines and Midori no Madoguchi ticket
offices with the “5489 Service” symbol.
Note: If collecting a special ticket for overseas tourists from aMidori ticket machine, these can only be collected frommachines with a JR-West passport reader. (Some tickets cannot
be collected from ticket machines.)

Caution・Restrictions apply regarding where tickets can becollected and used due to the conditions of thetickets and reservation areas. See the JR-West
website, etc. for details.
Note: The images here are for illustrative purposes only.