SUCCESS STORY
Institut Paoli-Calmettes
Industry• HealthcareSolutions• OpenText™ XM Fax™

Institut Paoli-Calmettes eliminates
fax machines, streamlines workflows,and increases security
Healthcare provider digitally transforms 1,200 faxes per daywith OpenText™ XM Fax™.

Results
Reduced operating costs
expected to cover ROI by year twoSecure, reliable transferof confidential information
Improved tracking
and reporting capabilities“The implementation proceeded smoothly
in each department, without abruptchange, and with sufficient support tosecure acceptance of the project byall users. In addition, XM Fax fully met
our initial expectations with respect
to confidentiality of information andemployee comfort.”
Laurent Thevenieau

Infrastructure and Technical Projects Engineer
Institut Paoli-Calmettes

Institut Paoli-Calmettes eliminates fax machines, streamlines workflows, and increases security

Founded in 1923, the Institut Paoli-Calmettes (IPC) is a Centre
hospitalier de Lutte contre le Cancer (CLCC) serving the Provence
Alpes-Côte d’Azur region in France. With a staff of almost 1,200
employees, the Institut has multiple functions: cancer prevention
and detection, oncology research, support for patients, andcontinuing education and teaching in oncology.
The IPC has a total capacity of 231 beds distributed in four
departments: Medicine, Surgery, Medico-Surgical Exploration, andResuscitation. It admits more than 25,000 patients a year on averageand managed a budget of over €156 million in 2012.
With about 1,200 faxes sent and received daily, the Institut
Paoli-Calmettes handles highly sensitive and confidential documents
such as flow sheets, patient approvals for transplants, insurancecompany payments, purchase orders, supplier invoices, etc.
The Institute receives an enormous number of external faxes,
especially lab results, which were formerly routed manually by theadministration. Many faxes were incorrectly redirected and lost before
reaching their intended recipient. The Institut Paoli-Calmettes thus
faced a lack of security and confidentiality in its communication flows.
Furthermore, the IPC wished to eliminate the 112 physical fax
machines in its install base to reduce its considerable costs forleasing office automation hardware, maintaining equipment, andpurchasing supplies.
ICP deployed OpenText XM Fax with eight channels to optimize fax
usage in the different departments and manage all the organization’sincoming and outgoing faxes. The installation of XM Fax was carriedout smoothly and gradually, department by department. The 112
physical machines were gradually removed to make way for a fully
software-based fax infrastructure.

In addition to the simplicity and speed of implementation, faxes
are now routed directly to mailboxes, network directories, ornetwork copiers. With the OCR routing module, confidential
documents can be automatically routed directly to the rightpractitioner based on keywords contained in the fax.
“One of the most valuable advantages is the time saved byusers”, said Laurent Thevenieau, Infrastructure and TechnicalProjects Engineer. “We have a lot of positive feedback
from employees on the ease of use of the solution and theconsiderable time savings during their day.”Thanks to replacing physical hardware with the XM Fax software
solution, costs related to fax machines, maintenance and thepurchase of supplies have been eliminated. An excellent ROI isexpected: the fax server should be paid off by the second yearof its deployment. XM Fax also allows for improved traceability ofinformation flows, with much easier tracking of documents sent andreceived, and automatic notifications of receipt.
Laurent concluded, “We are completely satisfied with the software
solution: the implementation proceeded smoothly in eachdepartment, without abrupt change, and with sufficient support tosecure acceptance of the project by all users. In addition, XM Fax
fully met our initial expectations with respect to confidentiality of
information and employee comfort.”“One of the most valuableadvantages is the time
saved by users.”
Laurent Thevenieau

Infrastructure and Technical
Projects Engineer
Institut Paoli Calmettes

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