SUCCESS STORY
OricaIndustry• ManufacturingSolutions• OpenText™ Extended ECM for SAP Solutions• OpenText™ Vendor Invoice Management forSAP Solutions• OpenText™ Extended ECM for SAP
SuccessFactors
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Partner• Chrome Consulting

Services

Global manufacturer simplifies
and standardizes, transforming
business processes

Orica content enable SAP processes for 12,000 employees with OpenText
Extended Enterprise Content Management (ECM) for SAP Solutions• OpenText Professional Services

Results
Eliminated risk from fraudulent orduplicate invoices
All documentation centrally
managed providing one, single,
reliable source of the truth
Standardized processes across
57 countries and 8 languages“We have to manage the lifecycle of tens ofthousands of controlled documents, including
for safety-critical manufacturing processes andmaintenance procedures. Having documentation
centrally managed by OpenText gives us one single,
reliable source of the truth as well as review andapproval workflows through the entire lifecycle.”
Rachael Sandel

Head of Integrated Planning and Architecture
OricaGlobal manufacturer simplifies and standardizes, transforming business processes

The world’s largest provider of commercial explosives andinnovative blasting systems for the mining, quarrying, oil & gas
and construction markets, Orica is a global leader with aworkforce of over 12,000 employees.
Headquartered in Melbourne, Australia, Orica has a 140-year history
and is a leading supplier of sodium cyanide for gold extraction, and a
specialist provider of ground support services in mining and tunneling,servicing customers across more than 100 countries.
Innovation is a major part of Orica’s strategy, creating, developing anddelivering mining and civil blasting and ground control solutions that
help its customers be more productive and manage their critical risks.
Its commitment to the safety, health and wellbeing of its workforce
and customers, the environment, and the communities in which it
operates underpins everything it does.
Working in highly regulated markets, with complex and potentially
dangerous products, Orica must be in total control of the vast arrayof documentation and supporting content required to maintain safety,
adherence to procedures, quality, manage risk, high standards ofcustomer service and employee welfare.

Content Enabling Enterprise-Wide SAP
Transformation Project
Following both organic growth and numerous acquisitions anddivestments, made over many years, Orica’s SAP landscape had
become overly complex. With dozens of core business processes
implemented in different ways across the 57 countries it operates
in, the decision was taken to undertake a global transformation
project to standardize processes and to take better control ofdocumentation and other unstructured content.

Chris Crozier, Orica’s Chief Information Officer explained further,“We had content managed across many different applications
and content silos. This often made it challenging to identify themost current version of a document. We determined we neededa reliable, single source of the truth.”
Orica set out with an overarching mantra for the project of “simple,standard and single SAP”, or “4S”, and any additional capability
not available within SAP had to adhere to this. Before embarking
on the program, Orica had used SAP Document Management
System (DMS), however it was not able to provide the level ofgovernance and accessibility required, consequently an alternativesolution was needed. Added to this, unstructured content wasoften stored in Lotus Notes, Microsoft SharePoint and network
file shares, only exacerbating problems further. A new solution tocomplement SAP was needed.
“Orica had already been using OpenText Content Server tomanage our health and safety documentation, group policy andprocedure documents, so we investigated using OpenText forour 4S program too,” said Crozier, “Thanks to its deep integration
to SAP and roadmap alignment, we chose OpenText Extended
ECM for SAP Solutions to best enable us to align to our vision ofa single view of content, managed in one place.”“Thanks to its deepintegration to SAP androadmap alignment, wechose OpenText Extended
ECM for SAP Solutions
to best enable us to alignto our vision of a single
view of content, managed
in one place.”
Chris Crozier

Chief Information OfficerOricaGlobal manufacturer simplifies and standardizes, transforming business processes

Working in Partnership to Implement the 4S Vision
Implemented in phases, the complex, business-led project required
the right mix of skills, knowledge and experience, focusing on
implementing standardized business processes across 57 countriesof operation. The driving principle being that every country should
use the same business process, using globally common master data,measuring processes and outcomes in the same way. The OpenText
platform provides the required multi-lingual capabilities required toachieve this.
Cathy Christy, Orica’s Head of IT Applications explains “To achieve
our goals, we see OpenText and SAP as key enablers to makestandardized processes a reality for Orica. As well as these criticalsolutions, we also required the right people and so we engaged
Chrome Consulting, experienced OpenText and SAP consultants,
who have provided invaluable guidance and consulting servicesthroughout the project”.
The 4S program has been implemented in phases, the second ofwhich included the deployment of OpenText Extended ECM for SAP
SuccessFactors to manage HR documentation for Orica’s 12,000
employees. Employees, managers, recruiters, HR and others now
have access to standardized processes with all documentation
securely managed by OpenText.
The third phase saw Orica move to a single SAP S/4HANA instance,with further integration of OpenText to all core business processes for
unstructured content.

“As well as OpenText Extended ECM, we also implementedOpenText Vendor Invoice Management (VIM) for SAP Solutions,”
added Christy, “This enables us to manage the complete source topurchase to pay process, consistently and efficiently, within SAPand OpenText, anywhere we operate, in 8 languages for users.”
Orica followed a cloud-first strategy and determined early in theproject that it would deploy such a large, complex, enterprise solution
on cloud infrastructure partly due to the global nature of Orica’s
manufacturing operations, many of which are in remote areas withlow bandwidth. Microsoft Azure provided the required high availability,
disaster recovery and scalability needed. OpenText Professional
Services provided additional, value-added services in areas such as
performance analysis and tuning, to ensure maximum performanceand business benefit.
In keeping with the standard element of the 4S principle, customizationof the solution was limited, except where necessary, for example
around master data governance and integration to custom financial
approval workflows, which was expected for an organization as large
and complex as Orica.

One Simple, Single, Standard Consolidated Source ofthe Truth
The 4S program at Orica has touched every one of its 12,000+
employees across the globe. Key end-to-end business processes
including recruit to hire to terminate, source to purchase to pay,
controlled documents at manufacturing sites, asset management
and maintenance, business planning to reporting, issue to resolution
and master data management significantly leverage the capabilities
of OpenText.

Global manufacturer simplifies and standardizes, transforming business processes“We have to manage the lifecycle of tens of thousands ofcontrolled documents, including for safety-critical manufacturing
processes and maintenance procedures,” said Rachael Sandel,
Orica’s Head of Integrated Planning and Architecture, “Having all
documentation centrally managed by OpenText gives us one
single, reliable source of the truth as well as review and approval
workflows through the entire lifecycle”.
By standardizing and structuring processes, they can only befollowed in the way they were intended, removing the possibility ofworkarounds and shortcuts. For example, it is no longer possible
to pay vendor invoices if they have not been processed through
OpenText Vendor Invoice Management, supporting compliance inevery country.
“Using OpenText Vendor Invoice Management, we have muchgreater visibility and control over the payment process,”said Sandel, “We process over 55,000 documents throughVIM each month”.
Users predominantly use the SAP Fiori interface and OpenText
Smart User interface, seamlessly providing the content they needto go about their daily tasks. The SAP and OpenText systems
are available securely from any device, anywhere, making remote
working much simpler.
The 4S program covers hundreds of business processes across theorganization. More will be added over time and as new businesses
are acquired or created, each will immediately move to the robust,reliable and scalable platform that has been created working inpartnership with OpenText and Chrome Consulting.

About Chrome Consulting
Chrome Consulting (Chrome) is a strategic consulting firm
specialising in document enabling business processes within andbeyond an SAP landscape.
The company was founded in 2014 and has grown to be the largest
OpenText consultancy in ANZ specialising in the deployment ofOpenText in an SAP context. Implementing over 80% of the OpenText
Extended Content Management (xECM) projects in ANZ has given
Chrome real-world experience from complex commercial sites withover 15,000 users dispersed across 120 countries to smaller state
government based utilities.
We also have the largest and most experienced OpenText Vendor
Invoice Management (VIM) team in ANZ with over 40 projects
delivered to date. Together both solution areas represent significant
experience when it comes to understanding SAP processes andhow they should best be enabled with documents to achieve bothbusiness support, security and records compliance.

About OpenText
OpenText, The Information Company,
enables organizations to gain insightthrough market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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