SUCCESS STORY
MMG Limited
Industry• MiningSolutions• OpenText™ Extended ECM for SAP Solutions• OpenText™ Content Suite Platform• OpenText™ WebReports• OpenText™ Application Governance &Archiving for Microsoft SharePoint®

®

MMG transforms important
documentation managementwith OpenText®

Services• OpenText Professional Services

Results
Removed customized code,
reducing costly maintenanceIntroduced common, enterprisewide business processes
Strengthened governance withfull audit trail review and approval
Ensured a reliable, single
source of the truth for important
documentation“With the new version ofOpenText Content Suite, users
have been impressed with theeasy-to-use, smart interface
which declutters theirenvironment and allows themto focus on the task at hand.”Simon McCarthy

Lead, Information Management and Reporting
MMG Limited

MMG transforms important documentation management with OpenText

MMG Limited is a global resources company headquartered in
Melbourne, Australia that mines, explores and develops base metal
projects around the world. Founded in 2009, today the company
employs approximately 4,000 staff and engages thousands more
contractors at its operations in Australia, the Democratic Republicof the Congo and Peru. In 2018, the firm achieved total copper
production of 466,475 tonnes and 223,041 tonnes of zinc, generating
revenue of $3.67 billion USD.
For MMG, safety is the number one operational priority. As a global
operator on three continents, a safe work environment is critical to theway they run their business and a top priority for their growing staff.
To minimize risk and operate safely, it is imperative that staff always
have access to the latest documentation. For example, at mining sites,
accurate information and documentation is critical in mitigating the riskof injury when installing, maintaining and repairing plants.
From an information management perspective, the firm lacked
a single, reliable, centralized source of such information. This
meant there were multiple, uncontrolled copies of documents
stored across several repositories, and each site developed its own
processes around document control, leading to inconsistencies in
information governance.
“Initially, we managed our plant maintenance documentation within
SAP, but we soon realized this was not ideal as it lacked basic
document management principles ‘out-of-the-box,’ such as version
control, and it had limited workflow capabilities,” said Simon McCarthy,
lead, Information Management and Reporting at MMG Limited. “Difficultand time-consuming customizations were developed to overcome
the limitations, but the user interface was not ideal, it wasn’t always
reliable and the IT maintenance overhead was too high.”

In 2012, MMG commenced a project to refresh and perform a major
upgrade to its SAP platform. This presented an ideal opportunity
to transform how it manages and serves documentation to its staffand contractors.
“The goal of the SAP upgrade project was to improve the ERP
solution through facilitation of standardized business processes
across the organization. From an information management
perspective, the goal was to improve our business-critical
document management,” commented McCarthy. “Having started
out using OpenText™ Content Server in our legal department, we
turned to OpenText once again to address our information needs.
OpenText™ Extended ECM for SAP Solutions was identified as theright solution at the time thanks to its broad capabilities, close
integration with SAP and strong partnership between OpenTextand SAP.”®

MMG enlisted the expertise of the OpenText Professional Services
team for the initial implementation. They provided specialist
knowledge of the solution needed to solve its business requirements
and ensure successful delivery.
“Having suffered the pitfalls of developing customized solutions in
the past, the solution was effectively implemented ‘out-of-the-box.’
With the flexible configuration options available to us, we were able
to avoid custom code development, which meant future upgrades
would be simpler, faster and more cost effective,” explained
McCarthy. “Native OpenText tools, such as OpenText™ WebReports,
provide the ability to deliver user interface customizations, without
code development.”“With OpenText we now
know what information
we have, where it resides,
who reviewed it, whoapproved it and have acomplete history andversion control.”Simon McCarthy

Lead, Information
Management and Reporting
MMG Limited

MMG transforms important documentation management with OpenText

MMG currently partners with local OpenText partner organizations
and other vendors to provide the best set of knowledge and skills in
specialized areas, such as change management and SAP consultancy.
“The approach of engaging the best capabilities for the task has
been a very successful approach for us, contributing to the ongoing
success of OpenText and SAP projects at MMG,” said McCarthy.
The intuitive smart user interface, introduced as part of the latest upgrade,has been met with positive feedback from MMG’s business users.
“Users have been impressed with the easy-to-use, smartinterface, which declutters their environment, allowing them tofocus on the task at hand. Power users are also impressed withthe audit tracking and reporting capabilities they have available,”said McCarthy. “Many of our users, however, are unaware they
are even using an OpenText solution, which we see as positive.
Content stored in OpenText can be viewed through a number ofMicrosoft SharePoint workspaces, which are straightforward
to use in instances where a user only has read-access to viewcontrolled documents.”®

®

Ensuring collaboration and control, working documents in
SharePoint are captured using rules defined in OpenText™ Application
Governance & Archiving for Microsoft SharePoint and archived inOpenText™ Content Suite Platform where they continue to be tracked
and made available for business use.
®

®

“With OpenText we now know what information we have, whereit resides, who reviewed it, who approved it and have a complete
history and version control,” stated McCarthy.

In total, approximately 4,000 staff and a comparable number ofcontractors use OpenText directly or indirectly. Users have intranet
access via SharePoint and all controlled documents are served fromOpenText. On any given day, up to 1,500 users access documentation
with approximately 300 more directly adding documents and editing
and starting document-based workflow processes. As a result,OpenText is providing a company-wide, single source of the truth for allusers, with one common set of processes.
As is common across the mining industry, MMG operations are
conducted in remote areas around the globe and future plans include
the introduction of OpenText Content Server syndication at remotelocations, where data bandwidth is often limited or unreliable. This
will further improve access speeds for users at locations, such as
mining operations, to deliver information where it is needed. The
digital team at MMG that is responsible for innovation is creating aninformation advantage by building more applications integrated withOpenText solutions. Pulling content into a variety of applications has
been made much simpler with the introduction of the latest release ofExtended ECM for SAP Solutions.
“We use OpenText to help improve our business. From an information
governance point of view, the solution is successful. We did not havecomplete control of documentation before OpenText, now we canaccess content instantly and rely on what we see. We know who did
what and when and can see the status of every document, which iscritical for governance,” concluded McCarthy.
mmg.com

About OpenText
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through market leading information
management solutions, on-premises orin the cloud. For more information about
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visit opentext.com.
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06.21 | 18447.EN