Model Accommodation Contract(General Terms and Conditions)
December 23, 1985
January 24, 2001
October 23,2007
April 22,2010
Final amendment: September 1,2011
Article 1 - Scope of Application
01.01. The Accommodation Contract and related contracts to be concluded between our Hotel (Ryokan)
and the Guest shall be based on this Contract under the following terms and conditions of our Contract.
Any matter not stipulated in this Contract shall be governed by ordinance and generally establishedpractice.
01.02. When our Hotel (Ryokan) has agreed to conclude a Special Contract without conflicting withordinance and established practice, the said Special Contract shall prevail.
Article 2 - Application for an Accommodation Contract
02.01. The Guest who intends to apply to our Hotel (Ryokan) for an Accommodation Contract will be
required to provide our Hotel (Ryokan) with the following particulars:(1) Name(s) of Guest(s) to be registered.
(2) Date(s) scheduled for overnight stay and estimated time of arrival.
(3) Accommodation charge (according, in principle, to the basic accommodation charges described in theattached Schedule I).
(4) Other information considered necessary by our Hotel (Ryokan).
02.02. In the case that the Guest has requested, during his/her stay, an extension of an overnight staybeyond the date described in the preceding Paragraph (2) above, our Hotel (Ryokan) shall handle his/herrequest as a new application for an Accommodation Contract which has been made at the point in time
when the said request has been made.
Article 3 - Conclusion, etc. of the Accommodation Contract
03.01. The Accommodation Contract shall be considered to have been concluded at the time when our
Hotel (Ryokan) has accepted the application described in the preceding Article, unless our Hotel (Ryokan)
has certified that our Hotel (Ryokan) has not accepted the said application.
03.02. When the Accommodation Contract has been concluded under the provision of the preceding
Paragraph, the Application Money payable for the period scheduled for overnight stay as prescribed by
our Hotel (Ryokan) shall be paid by the date set by us, up to the maximum amount equal to the basic
accommodation charge for 3 days in cases where the period scheduled for overnight stay exceeds 3 days.
03.03. The Application Money shall first be applied to the final payment of the Accommodation Charge
payable, and when the circumstances requiring application of the provisions of Article 6 and Article 18
have arisen, to penalty and then to compensation money in this order. If there is any balance left it will
be repaid at the time when the Accommodation Charge is paid as provided in Article 12.
03.04. In the case that the Application Money described in Paragraph 2 of this Article has not been paidby the date set by us as stipulated in the same Paragraph, the Accommodation Contract shall become
invalid, but limited only to the case where our Hotel (Ryokan) has notified the Guest to that effect at thetime when prescribing the day due for payment of the Application Money.
Article 4 - Special Contract Requiring Non-Payment of the Application Money
04.01. Notwithstanding the provision of the preceding Article, Paragraph 2, there are cases where ourHotel (Ryokan) accept a Special Contract which does not require payment of the Application Money
specified in the said Paragraph after the conclusion of the Contract.
04.02. When accepting an application for an Accommodation Contract, in the case that our Hotel(Ryokan) fails to request payment of the Application Money specified in the preceding Article, Paragraph
2, and/or in the case that it fails to prescribe the due date for payment of the said Application Money, theSpecial Contract described in the preceding Paragraph shall be considered to have been accepted.
Article 5 - Refusal of the Conclusion of the Accommodation Contract
05.01. The following are cases where our Hotel (Ryokan) will not accept the conclusion of the-1 -Accommodation Contract:(1) When application for accommodation is not based on this Contract.
(2) When there is no room available due to full occupancy.
(3) When the Guest seeking accommodation is considered likely to behave in violation of the provisionsof the ordinance, public order or good public morals.
(4) When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c).
(a) The law in respect to prevention, etc. against illegal actions by gang members (1991 Law item 77)
stipulated article 2 item 2 (hereinafter referred to as “gang group”.), gang member stipulated by thesame law article 2 item 6 (hereinafter referred to as “gang member.”), gang group semi-regularmembers or gang member related persons and other antisocial forces.
(b) When gang group or gang members are associates of corporations or other bodies to control
business activities.
(c) When a corporate body has related persons to gang members.
(5) When the guest seeking accommodation behaves extremely in a mischievous way against other hotel
guests.
(6) When the Guest seeking accommodation is clearly considered to be a patient with an infectious
disease.
(7) When the guest seeking accommodation, a violent requesting act is carried out, or demanded aburden beyond the reasonable purview.
(8) When act of God, trouble with facilities, and other unavoidable causes prevent the Guest from staying
at our Hotel (Ryokan).
(9) When the provision of Articleof the Ordinance(No.
) issued by Prefecture isapplicable.
Article 6 - The Guest's Right to Cancel the Contract
06.01. The Guest may request our Hotel (Ryokan) to cancel the Accommodation Contract.
06.02. In the case that the Guest has cancelled the Accommodation Contract in whole or in part due tocauses attributable to him/her (which is the case when our Hotel (Ryokan) has requested payment of the
Application Money by prescribing the date due for such payment under the provision of Article 3,
Paragraph 2, except in the case when the Guest has cancelled the Accommodation Contract prior to suchpayment), payment of penalty shall be required as specified in the attached Schedule II, but in the casethat our Hotel (Ryokan) has accepted a Special Contract described in Article 4, Paragraph 1 thisprovision shall be applied only to the case where our Hotel (Ryokan) has notified the Guest of his/her
responsibility to pay a penalty for cancellation of the Contract when accepting the Special Contract.
06.03. In the case that the Guest does not arrive by
p.m. on the day of an overnight stay without
informing our Hotel (Ryokan) of a delay (or after the lapse ofhours past the scheduled time ofarrival if indicated by the Guest beforehand), the Accommodation Contract concerned may be considered
to have been cancelled by the Guest and will be handled accordingly.
Article 7 - The Right of Our Hotel (Ryokan) to Cancel the Contract
07.01. The following are cases where our Hotel (Ryokan) may cancel the Accommodation Contract:(1) When the Guest is considered likely to behave in violation of the provisions of the ordinance, publicorder or good public morals, or he/she is considered to have behaved in such a manner.
(2) When the Guest is clearly considered to be corresponding to the following (a) to (c).
(a) Gang group, gang group semi-regular members or gang member related persons and other
antisocial forces.
(b) When a corporate body or other organization where gang groups or gang members control businessactivities.
(c) In a corporate body which has persons relevant to gang member in its board member.
(3) When the Guest in accommodation behaves extremely in a mischievous way against other hotel
guests.
(4) When the Guest is clearly considered to be a patient with an infectious disease.
(5) When having accommodation, a violent action is carried out, or demanded a burden beyond
reasonable purview.
(6) When unavoidable causes, such as act of God, etc., prevent the Guest from staying at our Hotel(Ryokan).
(7) When the provision of Articleof the Ordinance(No.
) issued by Prefecture is-2 -applicable.
(8) When the Guest smokes in bed or vandalizes fire protection facilities, or does not comply with thematters prohibited by our Hotel (Ryokan) (limited only to those matters necessary for fire prevention)
among the rules of use prescribed by our Hotel (Ryokan).
07.02. In cases where our Hotel (Ryokan) has cancelled the Accommodation Contract in accordance withthe provision of the preceding Paragraph, charges for accommodation service, etc. which have not yet
been offered to the Guest shall not be receivable.
Article 8 - Registration of Accommodation
08.01. The Guest will be required to register the following particulars at the front desk of our Hotel(Ryokan):(1) Name, age, sex, address and occupation of the Guest.
(2) Nationality, passport number, place entered and date entered, in the case of a foreign guest.
(3) Scheduled date and time of departure.
(4) Other particulars considered necessary by our Hotel (Ryokan).
08.02. In the case that the Guest intends to pay the charges described in Article 12 by using such meansin place of currency as traveler's checks, accommodation coupons, credit card, etc., he/she will be required
to show them at the time of registration described in the preceding Paragraph.
Article 9 - Time Allowed for Use of the Guest room
09.01. The time allowed for the Guest to use the guest room of our Hotel (Ryokan) shall be fromp.m. tilla.m. of the following morning, except when the Guest stays for more than one night insuccession, in which case the Guest may use the guest room all day except the day of arrival and the dayof departure.
09.02. Notwithstanding the provision of the preceding Paragraph, there are cases where our Hotel(Ryokan) may accept the use of the guest room in hours other than those specified in the preceding
Paragraph, in which case an additional charge will be required as specified below.
(1) Up to 3 hours in excess of the prescribed hours ................ 1/3 of the room charge(or% of the amount equivalent to the room charge)(2) Up to 6 hours in excess of the prescribed hours ................. 1/2 of the room charge(or% of the amount equivalent to the room charge)(3) 6 hours or more in excess of the prescribed hours ............. Full amount equal to the room charge(or% of the amount equivalent to the room charge)(09.03. The amount equivalent to the room charge as described in the preceding Paragraph shall be 70%of the basic accommodation charge.)
Article 10 - Compliance of the Rules of Use of the Hotel (Ryokan)
10.01. While staying in our Hotel (Ryokan), the Guest will be required to comply with the Rules of Use
posted inside our Hotel (Ryokan) as prescribed by us.
Article 11 - Business Hours
11.01. The business hours of principal facilities in our Hotel (Ryokan) shall be as follows. Details of theservice hours of other facilities are explained in the pamphlet provided, displays at major points inside
our Hotel (Ryokan), and the service directory provided in each guest room.
(1) Service Hours of Front Desk, Cashier, etc.:(a) Curfew ....................
(b) Front Desk ....................
(c) Front Exchange Service ....................
(2) Drinking and Eating (Facilities) Service Hours:(a) Breakfast ....................
(b) Lunch ....................
(c) Dinner ....................
(d) Other Drinking and Eating Services, etc.
(3) Service Hours of Ancillary Facilities:
11.02. The service hours described in the preceding Paragraph may be changed temporarily for
unavoidable reasons, in which case the Guest will be notified by proper means.
Article 12 - Payment of Charges
12.01. The breakdown of the accommodation charge, etc. payable by the Guest shall be as listed in theattached Schedule I.
-3 -12.02. Payment of the accommodation charges, etc. described in the preceding Paragraph shall be madein currency or by other alternative means acceptable by our Hotel (Ryokan), such as traveler's check,accommodation coupon, credit card, etc., at the front desk at the time when the Guest departs from ourHotel (Ryokan) or is charged by our Hotel (Ryokan).
12.03. In the case that the Guest has not stayed at our Hotel (Ryokan) at his/her discretion even after wehave offered the guest room to the Guest and made it available for him/her to use, the accommodation
charge will still be charged.
Article 13 - Responsibility of Our Hotel (Ryokan)
13.01. In the case that we have inflicted damage on the Guest in the course of fulfilling the
Accommodation Contract and related Contracts or in breach of these Contracts, we shall compensate forthe said damage, unless the said damage has been caused due to a cause not attributable to us.
13.02. Our Hotel (Ryokan) is covered by the Hotel (Ryokan) liability insurance to cope with emergencies
in the case of fire, etc.
Article 14 - Handling In Case the Guest Room Contracted Is Not Available
14.01. Should the guest room contracted for the Guest under the Accommodation Contract become
unavailable for him/her, our Hotel (Ryokan) shall try to offer other accommodation facilities under thesame conditions as the original Accommodation Contract as far as possible, subject to theconsent of the Guest concerned.
14.02. Notwithstanding the provision of the preceding Paragraph, in cases where we are unable to offer
other accommodation facilities to the Guest, we shall pay to him/her a compensation charge equivalent to
the penalty, which will be applied to the amount of the compensable damage. However, in cases where
there is no cause attributable to us for not being able to offer the guest room, we shall not pay thecompensation charge.
Article 15
Handling of Checked Articles, etc.
15.01. When the articles, cash and/or valuables checked by the Guest at the front desk have been lost or
damaged, our Hotel (Ryokan) shall compensate for the damage, unless the loss or damage has beencaused by force de majeure. However, in the case of cash and valuables, we shall do so only when the
Guest has clearly reported the kind and value of such cash and valuables at our request. Otherwise weshall compensate for the damage up to the maximum amountofyen.
15.02. When the Guest has brought into our Hotel (Ryokan) articles, cash and/or valuables but has notchecked them at the front desk, we shall compensate for the loss or damage inflicted on them if caused
intentionally or negligently on our part, except when the Guest has not clearly reported to us beforehand
the kind and value of such items lost or damaged, in which case we shall compensate for the loss ordamage up to the maximum amount of
yen unless we are intentionally or negligently
responsible for such loss or damage.
Article 16 - Custody of the Baggage or Personal Belongings of the Guest
16.01. When the baggage of the Guest has arrived at our Hotel (Ryokan) prior to his/her arrival, ourHotel (Ryokan) will keep it subject to our agreement given prior to its arrival, and will hand it to the
Guest at the time when he/she checks in at the front desk.
16.02. In the case that the baggage or personal belongings of the Guest are found misplaced after he/she
has checked out, our Hotel (Ryokan) shall ask the owner of such items for his/her instructions when theowner has been identified. However, when there are no instructions from the owner or the owner has notbeen identified, our Hotel (Ryokan) shall keep them for 7 days including the day when they have beenfound, and shall deliver them to a police station near our Hotel (Ryokan) after a lapse of 7 days.
16.03. The responsibility of our Hotel (Ryokan) regarding the custody of the Guest's baggage or personal
belongings in the case of the preceding two Paragraphs shall conform to the provision of the preceding
Article, Paragraph 1, in the case of Paragraph 1 of this Article and to the provision of the preceding
Article, Paragraph 2, in the case of the preceding Paragraph. 16.02.
Article 17 - Responsibility for Parking
17.01. When the Guest uses the parking area of our Hotel (Ryokan), our Hotel (Ryokan) only lends theparking area and does not assume responsibility for care and custody of the vehicle parked, regardless ofwhether or not our Hotel (Ryokan) has been asked to keep the key to the vehicle. However, our Hotel(Ryokan) shall be liable for compensation if and when the vehicle parked is damaged intentionally or
negligently on our side while keeping the parking area under our control.
-4 -Article 18 - Responsibility of the Guest
18.01. In the case that our Hotel (Ryokan) has suffered damage due to the intention or fault of the Guest,
the Guest will be required to compensate to our Hotel (Ryokan) for the said damage.

-5 -Table 1 Breakdown of Accommodation Charge (concerning Article 2-1 and 12-1)

Accommodation
charge(1) Basic accommodation charge (Room charge or Roomcharge plus meal & beverage charge such as for breakfast)(2) Service charge [(1) x %]Additionalcharges(3) Additional food and beverage charge (except for thoseincluded in (1))(4) Service charge [(3) x %]Tax

Total amount to be paid by a guest

Breakdowna. Consumption tax
b. Bath tax (at hot spring resorts only)

Remarks:
1. The basic accommodation charge is based on the table of charges posted at _____________.
2. The charge for an elementary school child or younger is as follows:
If a child takes meals and uses bedding on the same basis as an adult: 70% of the adult's charge
If a child takes special meals and uses bedding for children: 50% of the adult's charge
If a child only uses bedding: 30% of the adult's charge
If a child (infant) does not take any meals or use bedding: ____________ (applicable only at hotels and ryokan thatset special charges for infants)-6 -Table 2

Penalty (concerning Article 6-2)for Hotels%

9 Days Prior to 20 Days Prior to
1 Day Prior to
Accommodation Accommodation Accommodation
Day
Day
Day
%
%
%
%

%

%

%

%

%

%

%

%

%

%

No Show Accommodation
Day
Individual Guest(from 1 to 14 )Group Guests(from 15 to 99 )Group Guests(100 or more)

Note:(1) The percentage is the percentage of the Penalty against the Basic Accommodation Charge.
(2) In the case that the number of days for accommodation has been reduced, Penalty for One Day(first day) shall be charged, regardless of the number of days reduced.
(3) In the case that the Accommodation Contract has been cancelled for a part of the Group(consisting of 15 members or more), the Penalty charged shall be for the number of theGroup members equal to 10% (a fraction to be evened up) of the total number of the Group
members booked for accommodation as of 10 days prior to the first day ofoccupancy (or the day when the Accommodation Contract has been accepted in lessthan 10 days prior to the first day of occupancy).

Table 2

Penalty (concerning Article 6-2) for Ryokans

Number of

No Show

NoticeReceived

Accommodation

Day WhenCancellation

Day

GuestsSubscribed

1
Day

2
Days

3
Days

5
Days

6
Days

7
Days

8
Days

14
Days

15
Days

20
Days

30
Days

Prior Prior Prior Prior Prior Prior Prior Prior Prior Prior Prior
to
A.

to
A.

to
A.

to
A.

to
A.

to
A.

to
A.

to
A.

to
A.

to
A.

to
A.

Day

Day

Day

Day

Day

Day

Day

Day

Day

Day

Day

from 1

%

%

%

%

%

%

%

%

%

%

%

%

%

to 14
from 15

%

%

%

%

%

%

%

%

%

%

%

%

%

to 30
from 31

%

%

%

%

%

%

%

%

%

%

%

%

%

to 100101 or

%

%

%

%

%

%

%

%

%

%

%

%

%

more

Note: (1) The percentage above shows the percentage of the Penalty against the Basic
Accommodation Charge.
(2) In the case that the number of days for accommodation has been reduced, Penalty for One
Day (the first day of accommodation) shall be charged, regardless of the number of days
reduced.
(3) In the case that the Accommodation Contract has been cancelled for a part of the Group(consisting of 15 members or more), the Penalty charged shall be for the number of theGroup members equal to 10% (a fraction to be evened up) of the total number of the Group
members booked for accommodation as of 10 days prior to the first day of occupancy (or the
day when the Accommodation Contract has been accepted in less than 10 days prior to thefirst day of occupancy).

-7 -