Press Release
3/31/2014
OPTiM Corporation

Optimal Remote Now Supports Even More Major Smart Devices
Worldwide!
From the Sony Xperia series to Panasonic business tablets to Huawei AndroidTM devices,
Optimal Remote offers a world-class remote support solution!
Tokyo (March 31, 2014) - OPTiM Corporation, a leading global provider of remote support services,
launched Japan’s first flat-rate paid remote support service for PC in 2006, followed by the world’s
first remote support service for commercial smartphones in 2011. Since then, OPTiM has acquired
15M users※1, becoming Japan’s #1 remote support solution. With this latest development, Optimal
Remote, OPTiM’s revolutionary remote support tool, now supports Android™ devices from Sony
Mobile Communications Japan, Inc. (“Sony”), Panasonic Corporation (“Panasonic”), and Huawei
Technologies (“Huawei”), and as of March 25 is also available on Google Play. Optimal Remote is
now offered on 259 models worldwide, including Samsung Electronics Co., Ltd. (“Samsung”)
devices.
Optimal Remote’s website：
http://en.optim.co.jp/contents/5480
Optimal Remote is revolutionary remote support software which allows screen-sharing on any
Internet-enabled device (smartphones, tablets, PCs, TVs, etc.) and remote operation from acomputer via a secure connection. Companies worldwide spend considerable time and money onphone-based and website-based operational support and troubleshooting of Internet-enabled
devices, but Optimal Remote reduces such expenses by screen-sharing with the customer’s device,providing the necessary support, and allowing an administrator to set up an OS and to install
applications on the device. The result is broader, more efficient support and administration.
Moreover, whenever new smartphones and tablets are introduced into a workplace, leading
companies rely on Optimal Remote to support and troubleshoot the issues which inevitably arise
with any new roll-out.
Previously, when it came to remote support for cable-less AndroidTM devices, Optimal Remote only
supported Samsung devices (224 models※2). Now, Optimal Remote offers support for Sony’s 15
AndroidTM models, Panasonic’s 10 AndroidTM models and Huawei’s 10 AndroidTM models. Thanks
to this broader coverage, Optimal Remote has a wealth of new opportunities to help businesses
increase efficiency and reduce support time.
With a goal to provide remote support for all internet-enabled devices, OPTiM strives to expand its
list of supported devices and develop services that are secure, easy to operate and enhance
workplace efficiency.
3※1 Basis for calculation: Contracted quantity of remote support service of NTT East and NTT West (4,530,000)※ x
4domestic average number of household members (2.57 persons / household) ※ + the number of users of otherservices.
※2 As of March 2014. Includes devices in Japan and overseas.
※3 Source: Overview of Business Results by Business Segment (April 1, 2012- March 31, 2013) by NIPPONTELEGRAPH AND TELEPHONE CORPORATION – (3) Improving customer service.
※4 Source: Comprehensive Survey of Living Conditions by the Ministry of Health, Labour and Welfare - 1.Structureof household and types of household.

Press Release【About OPTiM】
Based in Tokyo, Japan, OPTiM provides solutions that reduce its clients’ support costs, with an
overall focus on evolving online experiences to the point that the Internet becomes something you
aren’t even conscious of, like breathing. OPTiM’s solutions’ suite includes setup, diagnostic andmarketing tools for NGN and home networks, as well as mobile devices, routers, TVs, gaming
platforms, multifunction peripherals, servers, printers and DVD recorders.
【Copyright / Trademark】※ The corporate names and product names mentioned above are registered trademarks or trademarks.
TM※ Android

is a trademark of Google Inc.

※ The information presented in this press release is subject to change without notice.

For inquiries, please contact:
OPTiM Corporation Marketing/Promotion Team
TEL: 81-3-6435-8570 FAX: 81-3-6435-8560
E- Mail : press@optim.co.jp
Optimal Remote Page: http://en.optim.co.jp/contents/5480