SUCCESS STORYET Innovations
Industry• HealthcareProduct• OpenText™ Exceed™ TurboX

Challenges• Doctors have only 5 minutes
per patient consultation• Remote connectivity issues reduced
time available for patient care

ET Innovations GmbH empowers
healthcare professionals across Austria
to enhance patient experiences
Healthcare information system developer boosts the stability of remote
access to its software by 95% with OpenText™ Exceed™ TurboX

Solution• Replaced open-source remote access tools
with an enterprise-class solution• Deployed to healthcare clientsin less than two hoursResults
95% improvement in stabilityof remote connections
Empowers clinicians to spend
more time with patients
Boosts client satisfaction andenables better care experiences“Moving from open-source tools toan enterprise-class solution has
reduced our costs, enhanced theend-user experience, and opened
the door to new cloud-based delivery
models. In the big picture, it helps us
offer doctors across Austria digital
tools to promote better patient care.”Emanuel Reiterer

CEOET Innovations GmbHET Innovations GmbH empowers healthcare professionals across Austria to enhance patient experiences

As Austria’s population grows and ages, healthcare providers
across the country are targeting ways to improve operational
efficiency in an effort to enhance care experiences and outcomes.
To empower providers to achieve these goals, ET Innovations GmbH
offers ArztIS, an innovative healthcare information system (HIS)
specifically designed for the needs of Austria’s healthcare sector.
Emanuel Reiterer, CEO of ET Innovations GmbH, explains, “ArztIS
offers a wide range of capabilities for many different stakeholders,from general practitioners to internists to primary health carecenters. The solution empowers clinicians in Austria to manage
patient data effectively and securely, and exchange information
with insurers and ELGA, our national health record system.”
ET Innovations continues to enhance ArztIS with new features to help
patients take a more proactive role in their care and enable clinicians
to meet new requirements triggered by the pandemic. For example,
the solution now allows doctors to share test results with patients via
a secure online portal, generate COVID-19 vaccination certificatesand set up video meetings to facilitate remote patient consultations.
“ArztIS runs on Linux, and we typically deploy the solution to onpremises servers located in each health center,” Reiterer explains.
“To enable healthcare professionals to access the solution via
their workstations, we used open-source Windows X Server(VcXsrv) remote access software to connect to the ArztIS server.
To allow clinicians to access the solution from home, we used VNC
Connect. However, as we added new functionality to ArztIS,
this approach created significant user experience challenges.”
Healthcare providers using VcXsrv to access ArztIS frequently
needed to restart their sessions when the system froze, stealing

valuable minutes from patient-facing services. To optimize thesolution for remote access, the company could only offer a lowresolution, feature-restricted version of ArztIS to doctors using
the solution at home.
“Today, doctors in Austria have an average of just five minutes tospend on each patient consultation—and it’s vital none of thattime is wasted,” says Reiterer. “We looked for a way to deliverrock-solid stability and a high-quality experience for every
ArztIS user.”
To help ensure seamless, secure remote access to ArztIS,ET Innovations selected OpenText™ Exceed™ TurboX—enabling
the company to deliver frictionless user experiences for graphicallydemanding workloads via on-premises workstations andremote laptops.

Proving the concept“As soon as we started our proof of concept for Exceed TurboX,
we realized that it was exactly the solution we’d been looking
for,” comments Reiterer. “OpenText connected us with an expert
consultant, who worked closely with us to help configure thesolution to deliver remote access for our end users. Within amatter of hours, we had the remote access solution up andrunning in a test environment, and we were very pleased withthe level of performance and stability.”
Building on the success of the proof of concept, ET Innovations
introduced the solution to one of its largest health center clients.
Reiterer recalls, “Exceed TurboX transformed our client’s ArztIS
experience practically overnight—they were delighted with theimprovement in reliability.”“Getting a new client set up
with the OpenText remote
access solution takes lessthan two hours, and afterthat we hardly ever need
to touch it.”
Emanuel ReitererCEOET Innovations GmbHET Innovations GmbH empowers healthcare professionals across Austria to enhance patient experiences

Providing rock-solid stability

Boosting satisfaction, reducing costs

ET Innovations is now offering this new solution to all existing clients,
and the company has made Exceed TurboX part of its recommended
service offering for new prospects.

“We’re continuing to onboard more of our clients to the OpenText
solution, and we’re confident that adoption will grow sharply in theyears ahead,” says Reiterer. “The difference between accessing
ArztIS via open-source tools compared to Exceed TurboX islike night and day. We’re currently preparing to run a customer
satisfaction survey, and we’re confident that our score will
increase significantly.”“Getting a new client set up with the OpenText remote accesssolution takes less than two hours, and after that, we hardly everneed to touch it,” adds Reiterer. “On the rare occasions when
maintenance is required, the web-based interface makes it easy
to push out updates or modify configurations. If we ever havetechnical questions, we know we can count on OpenText to get us
the answers we need quickly.”

Bringing more capabilities to remote users
By switching to the solution, ET Innovations has also improved theexperience for doctors who log into ArztIS from home. The company
can now display the solution in the user’s preferred screen resolution
and offer additional capabilities that would previously have consumed
too much network bandwidth.
“Thanks to Exceed TurboX, we can provide clinicians working
remotely with the same full-featured experience that they getwhen they use ArztIS on a workstation at their health center,”
explains Reiterer. “Crucially, remote access is also far more stable,
which contributes to a better experience for both patientsand doctors.”
Today, 50 health centers across Austria have switched to the new
remote access solution, ensuring smooth experiences to more than
250 end users. The OpenText solution has boosted stability by 95%,
maximizing the time that clinicians can devote to patient care.

Improved stability has also translated into reduced maintenance andsupport requirements for ET Innovations, cutting costs and freeing IT
teams to focus on value-added services for clients. Reiterer confirms:“We now have more time available to work on enhancements forour clients, such as deploying new ArztIS modules or optimizing
their deployments. It’s a win-win situation for ET Innovations andhealthcare professionals.”

Promoting better care experiences
Looking ahead, the company plans to extend its use of remote accessto enable cloud-based deployments of ArztIS—offering clients theflexibility to eliminate the cost and complexity of managing onpremises infrastructure.
“Exceed TurboX was very easy to integrate with our HIS solution,”concludes Reiterer. “Moving from open-source tools to an
enterprise-class solution has reduced our costs, enhanced theend-user experience, and opened the door to new cloud-based
delivery models. In the big picture, it helps us offer doctors acrossAustria digital tools to promote better patient care.”

About OpenText
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enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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