SUCCESS STORY
Heineken Slovensko
Industry• Food Services

Solutions• OpenText Extended ECM• OpenText Capture

Results
Accelerated contract and invoice
cycle times, ensuring timely
responses to customers.
Provided end-to-end
transparency into document
lifecycles, reducing risk of errors.
Freed accounting teams
from time-consuming manual
work, making more time forvalue-added activities.

Heineken Slovensko streamlines invoice
and contract management processes

Brewer digitizes workflows with OpenText™ Extended ECM for
increased efficiency, visibility and savings

Heineken Slovensko streamlines invoice and contract management processes

Heineken Slovensko is one of Slovakia’s leading breweries. The
company manages end-to-end operations—from processing grain
at its Hurbanovská malting plant to manufacturing and distributing
world-class beer and cider brands. Since 1995, Heineken
Slovensko has been part of Heineken N.V., the largest brewerygroup in Europe and second largest in the world.

Weighed down by paper
A substantial part of Heineken Slovensko’s business involves
managing contracts with the bars, cafés and restaurants that sell
its products. Heineken Slovensko uses SAP® Enterprise Resource
Planning (ERP) to create contracts detailing the product quantities
each customer has agreed to buy and generate customer invoices.
In the past, workers performed these tasks manually, circulating
contracts, invoices and related correspondence among different
departments by email or on paper. This resulted in long processing
times and a lack of end-to-end transparency. Contracts and invoices
would often pile up at bottlenecks, with important documents
sometimes getting lost in the shuffle. Not only did this approach cost
Heineken Slovensko time and money, it also increased the risk ofdelays in approvals and payments—jeopardizing the company’s goodstanding with customers.

Tapping a new approach
In response to these challenges, Heineken Slovensko set out tomodernize its finance and accounting operations. The company
decided to implement new, centralized and digitized content
management workflows powered by Extended ECM.
Company leaders knew this project represented a significant
transformation for its business. To ensure the project proceededsmoothly, they engaged proven OpenText Partner Sabris to help
manage the solution implementation and integration work.
Today, Heineken Slovensko utilizes a single point of control to manage
contracts and invoices, leveraging digital workflows to streamline
processes from end to end. PDF and paper documents are now
processed using OpenText™ Capture, which uses advanced opticalcharacter recognition (OCR) capabilities to convert paper documents
into rich digital data for use in key business processes.

Refreshing operations
Contracts are now drafted using pre-built templates, then forwarded
via digital workflows for review and approval. The OpenText platform
captures the complete revision history of documents, making it easyfor Heineken Slovensko to track changes and ensure that every teammember is working from the latest version.
Together with Sabris, Heineken Slovensko has seamlessly integrated
Extended ECM with its core SAP ERP system. Once a contract isapproved, it is automatically sent to SAP ERP. Similarly, invoices areavailable in the system almost immediately after being generated.
Users can also work with documents directly from their preferred
application: within SAP ERP for accounting teams or via a web
browser for general users.

Heineken Slovensko streamlines invoice and contract management processes

At the end of the contract lifecycle, all contracts, invoices andsupporting documents are stored in a securely archived directory.
This enables easier search and retrieval when contracts need to bereviewed or amended.

Raising the bar for accounting
Heineken Slovensko has transformed its finance function byembracing standardized and streamlined digital processes.
Accounting teams now work from a single source of truth and acommon set of processes. The move has made it possible for thecompany to consolidate certain aspects of accounts managementwith other Heineken group companies—including Heineken Poland—
unlocking valuable shared efficiencies.
Eliminating fragmented and labor-intensive paper-based processes
has also delivered considerable cost savings and efficiency gains.
Employees that spend less time pushing paper can process contracts
and invoices faster and have more time to focus on value-added
work. Digital workflows have shortened the time required to preparecontracts and have all but eliminated bottlenecks, allowing Heineken
Slovensko to accelerate cycle times and respond to customers
more quickly.

Newfound visibility drives better decisions
With invoice and contract documentation managed from a central
platform, Heineken Slovensko has gained greater visibility into
enterprise information. Employees can now be confident they are
working with the latest version of a document, and the company canmore easily keep track of its invoices and contracts.
Heineken Slovensko continues to work closely with Sabris to enhance
processes and enable new capabilities in the OpenText platform. Up
next? Improving reporting to take operational insight and planning to
the next level—helping Heineken Slovensko make better-informed
business decisions and keep operations flowing smoothly.

Partner Information:
Sabris provides system integration and long-term support services
to more than 200 clients across Central and Eastern Europe. The
company is a certified partner of SAP, OpenText and Microsoft, withmore than 25 years of industry experience.

About OpenText
OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information aboutOpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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