For internal use only. Subject to consultation. Provisional.

Customer Q&AIvanti has acquired Cherwell
Q: Why did Ivanti acquire Cherwell?
A: The Cherwell acquisition is a further execution of the Ivanti growth strategy andvision. By acquiring Cherwell, Ivanti further delivers on its vision to enable the self-healing
autonomous edge with adaptive security and contextualized personalized experiences.
The combined portfolio will enable Ivanti customers to manage and service all their devices
end-to-end with zero trust security through contextual automation. They will be able toproactively and autonomously self-heal and self-secure devices while delivering great
personalized experiences to every user wherever they work.
The combination of Ivanti and Cherwell will cement the Ivanti leadership position in Unified
Endpoint Management (UEM), Zero Trust Security, and IT Service Management (ITSM).

Q: Who will lead the combined companies?
A: The combined company will continue to be led by Ivanti Chairman and CEO Jim Schaper.

Q: What do the acquisitions of Cherwell mean for all customers?
A: Customers can be assured of Ivanti’s continued commitment to their success. Ivanti
will continue to offer software and services to maximize the business value derived from ourcustomers’ IT investments. Through these acquisitions, we believe customers will benefit fromthe strength and the scale provided by Ivanti, including:•Continued success: Ivanti is committed to its customers and their success, applying its
expert team, innovative solutions, and services to help ensure the best possible
outcomes. Our employees work hard to help customers quickly gain value from Ivantitechnology and help them achieve business outcomes beneficial to their business.

•Breadth of choice in solutions: All customers will benefit from an expanded productoffering and services capabilities. Our industry knowledge and complementary productoffering mean Ivanti is well-positioned to provide our expansive customer base withthe critical tools they need to tackle existing and new IT challenges. Ivanti offers
customers solutions to manage, service, and secure across all device types.

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•Increased scale: Ivanti brings scale, corporate resources, and services capabilities
and will use its go-to-market expertise across product innovation and customer
success to increase customer value. Ivanti is committed to significant, ongoinginvestment in our products and services to meet our customer needs today withplanned innovation and investment to help ensure we meet their needs for years tocome.

Q: What will the combined product portfolio look like?
A: Our combined portfolio means Ivanti is able to provide more functionality and capabilities
to customers. To start, by combining the cutting-edge technologies from Cherwell Secure withthe existing Ivanti product portfolio, Ivanti will be able to offer customers:UEM•
••••
••••
•

Discovery / Inventory
Client Management
Modern Management
Remote AssistanceUser Personalization
User PerformanceEnterprise Mobility Management
Zero Touch Provisioning
App and Data Access Management
Mobile Threat Defense

Security• Patch Management• Application Control• Privilege Management• Device Control• Endpoint Threat Protection• Zero Trust Network Access• Secure Remote Access• Network Access and IoT Security• VPN / NAC
Enterprise Service Management• Service Management• Asset Management• Software License Management• Multi-Channel – Voice, Skype for Business, SMS, Chatbots• Automation• CMDB

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Q: Will any products be eliminated or phased out as a result of the acquisitions?
A: Ivanti’s philosophy is to provide long-term support for all its products. We haveprograms and strategies to help drive customer success with all our products and plan toimplement that same general policy for any acquired products. The common goal is to provide
excellence in delivering our products and solutions to our growing customer base worldwide.

Q: What changes should I expect in how I work with Ivanti?
A: Ivanti is reviewing the practices and policies of both companies to eventually haveone approach for our customers to work with us, with plans to adopt the best practice(s)identified. Ultimately, we push ourselves to make it easy for our customers to do business withIvanti. We will notify customers quickly as changes are made to practices and policies.

Q: Will Ivanti be able to continue to deliver the same level of support with an expandedcustomer base?
A: Absolutely. Our continued growth is only possible if our customers are successful
with our solutions. As a bigger company, we can enrich the skills of our resources andexpand the services we provide. Our number one priority is to continue to offer the exceptional
level of service customers have come to expect from us.

Q: Who should I contact for account queries?
A: Please continue to contact the representative you had prior to the acquisition. If you
wish to discuss your existing Cherwell solutions, please contact your Cherwell AccountRepresentative. If for some reason your direct contact changes, we will communicate this assoon as possible, and you will hear from your new representative.

Q: Who do I contact for support inquiries?
A: Please continue to contact Support as you have prior to the acquisitions. It will be 3-6months before systems and processes are fully integrated; nothing will change for now. We will
provide advance notice of all changes.

Q: What if I can’t get hold of my account representative or wish to provide general
feedback about the progress of the acquisitions?
A: You can contact us through the Ivanti support Contact phone lines listed below:
USA 801 988 5492

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EMEA select option 7 for Customer Care:• United Kingdom: +44 1925358112• Germany: +49 6996758625• France: +33 176400193• Netherlands: +31 738080114
Asia Pacific select option 7 for Customer Care:• Australia: +61 286078037• China: 108001402489 (South) and 108007142471 (North)See hours of service here.

Q: How can I learn about the additional products available through the combinedcompanies?
A: If you wish to learn about additional products available now, you can contact yourexisting Account Representative or visit the Ivanti website. Ivanti will continue tocommunicate through its marketing channels such as the website as products become
available.

Q: Where do I go to get more information on how my company can leverage the solutionsof the combined company?
A: Please visit the Ivanti website, leave a message at contact us, or speak to yourAccount Representative to get more information.

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