Press Release
SOMPO Holdings’ FRESHHOUSE Introduces Remote Action for
Insurance Claim Investigations
OPTiM’s Smart Glass Expected to Reduce Costs, TimeTOKYO, Japan (November 17, 2016) - OPTiM Corporation (TSE: 3694), a market leader in Internetof Things (IoT) platforms, announced that SOMPO Holdings’ FRESHHOUSE Co., Ltd.※1 (referred tobelow as “FRESHHOUSE”) will use OPTiM’s Remote Action, the world’s first※2 remote operational
work dedicated smart glass. The device will be used for conducting insurance claim inspections of firedamage. These cases will be introduced to FRESHHOUSE by SOMPO Holdings’ core enterprise,
SOMPO Japan Nipponkoa Insurance Inc.※3 With Remote Action, a single, experienced operator canguide numerous claims investigations, and this is expected to increase the uniformity and consistency,
while simultaneously lowering the cost and time of conducting the assessments.

■Background and Results of Using Remote Action
FRESHHOUSE repairs fire damage for customers of SOMPO Japan Nipponkoa, which are both
owned by SOMPO Holdings. However, there are cases where specialized knowledge is required, soboth more staff and consistent inspection quality is needed.
In those situations, Remote Action will be used. An experienced staff member who has knowledge ofinsurance claims can work as an operator to remotely support less-experienced staff wearing thesmart glass. When a newer staff member is on-site conducting an investigation, they can transmit
what they see with the camera in Remote Action to the operator, who is using a PC with the Remote
Action software. And then the operator can give both visual and vocal instructions with the software,and those instructions are sent to the Remote Action smart glass in real-time. And then, the operator
then prepares a quotation for the repair service. With this process, the SOMPO Japan Nipponkoa will
be able to produce quotations more quickly and accurately, and it is anticipated that the time until
repairs can be conducted or insurance payout can be issued will be shortened.

■Remote Action in UsePress Release■Operator Giving Remote Support■Future Prospects
Currently, FRESHHOUSE staff are using Remote Action at two offices in Yokohama and one office inFukuoka. Adoption at all offices nationwide is expected to be completed by September 2017.
■About SOMPO Holding Group’s FRESHHOUSEFRESHHOUSE is a part of SOMPO Holdings, Inc., one of Japan’s major property and casualty
insurance companies. FRESHHOUSE is a specialist home remodeling firm with locations in theChubu and Kyushu regions of Japan, as well as in its primary market of greater Tokyo. It sees its
mission as eliminating unease, inconvenience, and discomfort, through high-quality home remodelingservices, providing homes in which residents can live in safety, comfort, and peace of mind.
※1 Located in Yokohama, Japan; president: Shu Nakamura※2 As of August 5, 2015, based on the research by OPTiM and Telepathy Japan. As a smart glass that realizes remote
work support without additional apps or solutions, with camera, display and wireless communication features
equipped.
※3 Head office located in Shinjuku-ku, Tokyo, Japan; president Keiji Nishizawa■About OPTiM Corporation http://en.optim.co.jp
OPTiM is a leader in internet-based services that improve its clients’ interactions with technology in all
aspects of everyday life. Its solutions provide comprehensive IoT management and multi-functional
remote communication. Its business partners include NTT, KDDI, Canon and Fuji Xerox. Based inTokyo, Japan, its corporate motto is, "We make the net as simple as breathing."【Copyright/Trademark】※ The corporate names and product names mentioned above are registered trademarks or trademarks.
※ The information presented in this press release is subject to change without notice.

Inquiries
OPTiM Corporate Promotion and Marketing Teampress@optim.co.jp
TEL: +81-3-6435-8570
FAX: +81-3-6435-8560
Remote Action website: http://en.optim.co.jp/remote/remoteaction/