SUCCESS STORY
HeerosIndustry• Computer Software

Service• OpenText electronic invoicing services

Results
Enables 24/7 e-invoiceprocessing withalways-on availability
Offers pre-built e-invoicing
integrations with thousands ofbusinesses and network operators
Automates client onboarding
processes, cutting time to market
Frees developers to focus onservice innovation

Heeros clears the path to European
growth at scale, at speed

Financial solutions specialist uses OpenText e-invoicing services to help
expand international reach and build outstanding digital experiences“By partnering with OpenText
on e-invoicing services,
we can focus on what we
do best: making financial
administration easy forour clients.”
Henri Liuska

Director – ProductsHeeros

Heeros clears the path to European growth at scale, at speed

Making business finance simple

Partnering with e-invoicing experts

Headquartered in Helsinki, Finland, Heeros strives to make financial
administration simple and cost-effective for small- and medium-sizedbusinesses (SMBs). With offices in Finland and the Netherlands
and clients across Europe, the company offers an integrated portfolioof cloud solutions that automate and streamline financial andbusiness processes.

To avoid the cost and business risk of managing its own e-invoicing
network, Heeros has relied on OpenText e-invoicing services tosupport its offering for more than 17 years. The partnership withOpenText provides the company with ultra-reliable receipt anddelivery for purchase and sales invoices 24/7, allowing Heeros tooffer dependable and cost-effective financial processing to its
clients, at speed and at scale.

“We help businesses reduce their costs around financial
administration and streamline their processes,” says Henri Liuska,
Director – Products at Heeros. “For most Heeros clients, thetransformation starts with switching from paper to electronic
records, and then we can hugely accelerate their digitaljourney with integrated financial administration, accounting
and ERP solutions.”

Investing in the customer experience
Over the next three years, Heeros aims to win new clients acrossEurope, based on stellar user experience, customer service andinnovative solutions, delivered via the company’s cloud applications.
“We’ve set ourselves the target of becoming one of the top threeproviders of financial administration solutions in Finland—andwe’ve also set our sights on further international expansion,”
Liuska says. “To take the lead in our sector, it’s crucial to makeinvoicing seamless for our clients: whether the end user is a
non-finance employee approving an invoice or a financeprofessional managing the overall process. We want to focus
on developing our cloud-based solutions to create outstanding
experiences for clients.”

On the purchasing side, the OpenText e-invoicing network receives
invoices in multiple electronic formats, converts them into Heeros’preferred data format and then passes them to the Heeros cloud
solution for clients to approve, pay and book. On the sales side,clients create invoices in the Heeros cloud solution, which forwards
them to the OpenText e-invoicing network for conversion anddistribution to recipients in their required data format.
“We’ve gone through several contract renewals with OpenText,
and each time they’ve outperformed all the other vendors we’veevaluated,” Liuska says. “As well as the peace of mind thatcomes from rock-solid service level agreements, partneringwith OpenText gives us extensive international reach. Because
OpenText already maintains a vast range of e-invoicing data
integrations, we can onboard clients and expand into newregions across Europe much more rapidly than if we built ourown connections.”“OpenText has becomea true extension of ourown team. They’ve gotten
to know our customers
through many years ofcooperation, and thatshines through in thefeedback we receive.”
Henri Liuska

Director – Products
HeerosHeeros clears the path to European growth at scale, at speed

Ensuring customer satisfaction
Today, the partnership between Heeros and OpenText is stronger
than ever, and the companies work closely to deliver comprehensive
e-invoicing services to clients in more than 20 countries. Eachmonth, Heeros processes more than 400,000 invoices on behalfof 17,000 organizations.
The company can onboard most clients almost entirely automatically:businesses simply enter their details into the Heeros cloud portal
and they can start sending and receiving invoices within hours. For
clients with more complex requirements, OpenText provides expert
consultants to help plan, design and deploy custom data maps andinvoicing workflows.
“We can onboard new customers up to 80 percent faster thancompeting SMB solutions, which makes the Heeros offering
compelling and cost-effective,” explains Liuska. “In the last 12months, more than 3,000 new businesses started to use Heeros
solutions and many of them are already benefiting from theOpenText e-invoicing network.”“OpenText has become a true extension of our own team. They’ve
gotten to know our customers through many years of cooperation,and that shines through in the feedback we receive.”

Laying the foundation for growth
As Heeros plans the next phase of its expansion, the company isconfident that OpenText e-invoicing services will provide a strong
foundation for growth.
“OpenText has a great deal of local knowledge in Europe and theirinsights into tax, compliance and local market practices will be
extremely valuable as we grow internationally,” Liuska says. “Bypartnering with OpenText on e-invoicing services, we can focus
on what we do best: making financial administration and businessprocess management easy for our clients.”

About OpenTextOpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
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