Press Release
1/6/2015
OPTiM Corporation

Another Global First! Now Every AndroidTM Smartphone
and Tablet can Enjoy Remote Supportfrom Optimal Remote for Lollipop!
Screen-sharing for all device models using AndroidTM 5.0 Lollipop
Tokyo (January 6, 2014) – OPTiM (TSE Mothers: 3694), a leading provider of business-related
applications for smartphones and tablets, has been providing its flagship remote support service,
Optimal Remote, since 2006. With 15M※1 users today, OPTiM proudly announces that Optimal
Remote began supporting AndroidTM 5.0 Lollipop on December 25, 2014 (JST), thus becoming theworld's first ※ 2 support service to provide screen-sharing capability for all AndroidTM devices(AndroidTM 5.0 and later; operational verifications made on Nexus series※3) .

Optimal Remote is a remote support tool that provides operational and troubleshooting support for acustomer's device via screen-sharing. Since 2011, when OPTiM first started providing Optimal
Remote through its service partners, Optimal Remote has been used by first-time AndroidTM device
customers and long-time users alike for fast, efficient resolution to operational issues.
Because of OS-related technical restrictions, the number of supported AndroidTM devices had beenlimited, and it was necessary to supply an app for each device manufacturer or even for each device
model in order to provide a remote support service. Now, support for AndroidTM 5.0 by Optimal
Remote enables screen-sharing on all AndroidTM 5.0※4 devices from all device manufacturers.
Moreover, by using Optimal Remote, MVNO※5 companies and telecom carriers focused on SIM-freedevices and independent sales to communication lines can provide their remote support services onevery AndroidTM device.
As of December 2014, as many as 495※6 device models in Japan and 7,691※7 device models
worldwide are equipped with AndroidTM OS, and this number is growing rapidly worldwide, making
remote support services that much more important.

Press Release◆Comparison between the previous method and the new method:
Previous Method
Operational
environment

Supported devices from device
manufacturers allied with OPTiM

Scope ofLimited number of device models
provision
because of technical restrictions
Screen-sharing✓
Red Pen✓DrawingFinger✓
indicator
URL✓
transmission
Device✓informationRemote✓
operationNew Method Utilizing the New
AndroidTM TechnologySupports all AndroidTM 5.0 device
models worldwide, including device
models from docomo, au, SoftBank andother Japanese MVNOs
All current and future device models
using AndroidTM 5.0✓
✓✓✓
✓
NA

【About Optimal Remote】
Optimal Remote is a remote support service that enables operational support and troubleshooting
for a customer's device via screen-sharing. Optimal Remote reduces user support time andincreases customer satisfaction. And now that Optimal Remote supports AndroidTM 5.0 Lollipop,
every major device and platform (including Windows, Mac, and iPhone/iPad) is now covered and awider range of customers can enjoy fast, knowledgeable support.
Optimal Remote's website：
http://en.optim.co.jp/products/remote
OPTiM is currently expanding into various services including the support business, in addition toproviding Optimal Remote and developing its various support technologies and services. Via thecreation of increasingly innovative technologies developed in Japan and overseas, OPTiM willcontinue providing products and services that are efficient, secure and user-friendly.
※1 Basis for calculation: contracted quantity of remote support service of NTT East and NTT West (4530,000)※8 x
domestic average number of household members (2.57 persons / household) ※9 + other services users.
※2 As of December 24, 2014, based on OPTiM’s research into screen-sharing remote support services that utilize
the new features added to AndroidTM 5.0 Lollipop.
※3 Operational verification has been done on Nexus 5, 7, and 9.
※4 Theoretically, all device models should be covered. However, some exceptions may exist because of special
functions, technical restrictions, or device model dependence. Please contact OPTiM for details.
※5 MVNO stands for Mobile Virtual Network Operator. MVNOs provide services by obtaining a usage license for awireless network mobile communications infrastructure from another mobile network operator.
※6 Basis for calculation: Smartphone Database (Source: ULTRAZONE) and AndroidTM device list on Wikipedia.
Investigated on December 22, 2014.
http://smartphone.ultra-zone.net/
http://ja.wikipedia.org/wiki/Android%E7%AB%AF%E6%9C%AB%E4%B8%80%E8%A6%A7※7 Basis for calculation: Supported devices (Source: Google) file update on December 15, 2014.
https://storage.googleapis.com/support-kms-prod/D9E52CEA2646E4F148A1B29C7C839C628B61※8 Source: Overview of Business Results by Business Segment (April 1, 2012 - March 31, 2013) by NIPPONTELEGRAPH AND TELEPHONE CORPORATION – (3) Improving customer service.
※9 Source: Comprehensive Survey of Living Conditions by the Ministry of Health, Labour and Welfare - 1.Structure ofhousehold and types of household.

Press Release
About OPTiM
Based in Tokyo, Japan, OPTiM provides solutions that reduce its clients’ support costs, with anoverall focus on evolving online experiences to the point that the Internet becomes something you
aren’t even conscious of, like breathing. OPTiM’s solutions’ suite includes setup, diagnostic andmarketing tools for NGN and home networks, as well as mobile devices, routers, TVs, gaming
platforms, multifunction peripherals, servers, printers and DVD recorders.
【Copyright / Trademark】※ The corporate names and product names mentioned above are registered trademarks or trademarks.
※ The information presented in this press release is subject to change without notice.

For inquiries, please contact:
OPTiM Corporation Marketing/Promotion Team
TEL: 81-3-6435-8570 FAX: 81-3-6435-8560
E- Mail : press@optim.co.jp
Optimal Remote product page : http://en.optim.co.jp/products/remote