Success story
Eldorado ComputingIndustry• Healthcare technology

Solution• OpenText™ Analytics Suite

Eldorado Computing harnesses datato help clients thrive in the evolving
world of healthcare

Healthcare insurance application developer uses OpenText Analytics Suite toput data into action in its signature payer platform, Javelina™
Results
Improved access to claims data
Accelerated speed to market
Customized reporting options
More competitive product offering“The [OpenText Analytics] reporting capability in Javelina plays a significant
role in the sales process and the overall value proposition we bring to ourclients. Without this capability, our customers’ immediate access to theirdata and operational analytics capabilities would be reduced. So, having
OpenText as part of our solution and having that trust in the relationshipis a big part of the overall value proposition we provide to our clients.”
Sally Else

President
Eldorado

Eldorado Computing harnesses data to help clients thrive in the evolving world of healthcare

Eldorado Computing, a division of Mphasis, is a provider of enterprisecore administrative platforms and specializes in health insuranceapplication development.
In 2010, the company launched Javelina™, a browser-based healthcare
claims and benefits platform. Javelina, along with Mphasis’ Front2Back™
(F2B) transformation capabilities, enables clients to overcome existing
legacy-driven limitations, disparate/fragmented operations and highmaintenance costs. The solution optimizes, saves, innovates and transforms the existing service models, and combines industry expertisewith the latest RPA, analytics, LEAN and digital tools and solutions.
Eldorado already had a longstanding technology partnership withOpenText. It offered OpenText™ Analytics Suite reporting capabilities
in HEALTHpac, its primary payer platform that manages healthcare
benefits for third party administrators.
Building on this successful partnership, Eldorado decided to integrate
OpenText Analytics with the Javelina platform to serve as its operational
data store. Although Javelina is a modern, robust, web-based systemthat offers proven ROI, real-time capabilities and role-based permissions to protect confidential personal health information, OpenText
Analytics gives its clients the business intelligence tools they require
to better put into action the solution’s massive data stores throughenhanced analytics capabilities.
“The biggest change in the healthcare industry is the engagementof the consumer. Portals are critical. Smart phone applications arecritical. Pushing safe and secure information to the consumer ismuch, much more important,” said Sally Else, president of Eldorado.
“If you are going to do any of those things, you need an analytics
capability to understand when to push information and what
information to push.”

Enhanced client offerings
OpenText Analytics offers Javelina clients a real-time view into their operational data, with approximately 175 standardized claim reports attheir disposal, as well as customized reporting options. “OpenText Analytics is a core component of the Javelina offering,” said Else. “Theadvanced analytics and next-generation services that OpenText
offers is a standout in the industry.”
Expanding usage“As our partnership with OpenText evolves, we continue to expand
Javelina’s offerings, with plans to offer more advanced analytics
and visualization functionality to our toolset,” Else said. “You cannot
stand still in this industry. So, we really feel compelled to alwayscontinue to look at new things and make sure our current offering iswhat our customers need. There is no shortage of data in the healthcare industry. It grows exponentially. We are committed to always
moving forward.”
With that in mind, Eldorado plans to rollout additional web services forreal-time data access and predictive analytics that can be used by its
customers for pricing and analyzing bundled payments.
“One of the things that our customers often would like us to do isto have more professional services to offer around the use of theproduct and how to get the job done without adding to their existing
staff,” Else concluded.

“OpenText Analytics is acore component of theJavelina offering. The
advanced analytics andnext-generation services
that OpenText offers is astandout in the industry.”
Sally ElsePresident
Eldorado

About OpenText

OpenText, The Information Company,
enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
OpenText (NASDAQ: OTEX, TSX: OTEX)
visit opentext.com.
Customer stories

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