The Verint Customer Engagement
Cloud Platform and Open API Ecosystem
The expanding number and variety of interaction
channels, shift to cloud, and explosion of AI
are dramatically changing how your customer
engagement solutions interact with the extended
enterprise ecosystem. Supporting greater numbersof integrations and more complex, end-to-end
processes requires an open technology platformthat can enable you to easily extend and adapt
applications and workflows according to your needs.

Implement an Open Strategy
and Reap the Benefits

Extend the Value ofYour Verint Applications

To do this, we make available an ever-increasingnumber of open APIs that have been designed tohelp you easily integrate your data and processes,
so you can deliver value-added services anddifferentiate yourself from your competition.

Verint® offers a broad customer engagement
platform that provides outstanding operational
benefits and delivers best-in-class functionality.
However, your Verint solutions do not exist inisolation — you need them to work seamlessly withyour organization’s other business solutions.
With Verint Customer Engagement Cloud Platform,
you can do more with Verint applications than you
might have envisioned.
You can deliver new use cases, build adapters
into your solution ecosystem, and integrate Verint
products with other business applications. The
platform offers tools that can enable you to build
your own unique solutions, using Verint applications,
to close the Engagement Capacity Gap™ — the gap
between what your organization needs to do tomeet customer expectations and the resources you
have available to do it.

For Verint, openness is not a feature, it’s a strategy.
Our customer engagement platform is based aroundthe imperative to offer simple and open connectivity
between your Verint solutions and other applications
that help keep your business running.

Executive Perspective
Verint Connect andthe Verint Marketplace

Let Your Data Workfor You with Verint

Our open development approach is underpinned by
Verint Connect, our customer and partner community.
This helpful community includes:

In today’s competitive world, it’s paramount that you
get all the value out of your business solutions and datathat you possibly can.

• The Verint Marketplace™, where you can download
software components (such as APIs, configurations,and application extensions), widgets, and reports
contributed by Verint, partners, and customers,accelerating time-to-value.

With Verint’s open platform, wealth of APIs, and theresources offered in Verint Connect behind you, thattask is easier and more achievable. You’ll have accessto more data, from more sources. And with the ability toestablish a wide range of integrations and automatedprocesses, you can gain improved oversight and insights,
and benefit from less need for manual processing andintervention. By doing so, you’ll be able to help yourorganization gain a competitive edge and achieve
Boundless Customer Engagement™.

• The Verint Developer Portal, where you can engagedirectly with the Verint technical community, explore
information and documentation about our APIs, andaccess educational content and discussion forums.
• A rich resource center that provides a one-stop shop
for all Verint documentation and self-paced learning.

Learn more atwww.verint.com

Americas

Europe, Middle East & Africa

Asia Pacificinfo@verint.com

info.emea@verint.com

info.apac@verint.com

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© 2021 Verint Systems Inc. All marks referenced herein are trademarks, registered or otherwise, of Verint Systems Inc. (“Verint”), its subsidiaries, or its respective licensor owners.
All Rights Reserved Worldwide. Unauthorized use, duplication, or modification of this document, or any part, without the written consent of Verint is strictly prohibited. By providing
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notice. Features listed in this document are subject to change and not all functionality is available in all configurations. 10.2021

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