SUCCESS STORY
Jacky Perrenot
Industry• TransportationSolutions• OpenText™ XM Fax™

Services• OpenText Professional Services

Results
Eliminated fax machines and PSTN
lines for a 30% savings
Recouped cost of the XM Fax
solution in 2 years
Implemented tracking all faxing
company-wide for a detailed
audit record
Fax-enabled their fleet of Xerox
multifunction printers
Allowed staff to send and receive
faxes from laptops, onsite andremote, via Microsoft Office

Jacky Perrenot dramatically reduces
costs and streamlines workflows
Major EU transport company sees fast ROI and 30% savings by digitallytransforming 50,000 faxes per month with OpenText™ XM Fax™.
“Jacky Perrenot is extremely
satisfied with the deployment
and utilization of XM Fax, for
the whole group, across ourcentralized network”
Sébastien Fizanne

IT Manager
Jacky Perrenot

Jacky Perrenot dramatically reduces costs and streamlines workflows

Founded in 1945, Jacky Perrenot is a major transport company
headquartered in France. It has over 50 subsidiaries and 5,200
employees. Faxed documents are an integral part of theirtransportation logistics process (e.g. freight shipping documents,delivery confirmations, etc.). To ensure shipments move smoothly,
the company averages a volume of more than 2,000 faxes being
processed every day.

Jacky Perrenot selected XM Fax Service Provider Edition to fill theirneeds because of its feature-rich capabilities, ease of integration/
administration, and compelling ROI case. The solution was installed
via on-premises servers utilizing 16 IP channels for unlimited users,
redundant high-availability infrastructure, and porting of their existing
numbers on a SIP trunk platform. Thanks to the XM Fax EIP connector,
bringing their Xerox MFPs online with the new solution was very easy.

Sending and receiving those faxes was expensive and hard to track.
Jacky Perrenot staff were faxing from MFPs and fax machines via
local and isolated analog phone lines, paying monthly subscriptions toseveral different telecom providers. The company wanted to replace
traditional fax machines with a centralized solution while leveraging
their fleet of MFPs.

Key to implementing the solution across Jacky Perrenot’s systems
was the successful collaboration between their IT department andOpenText Professional Services. In addition to safeguarding thedeployment process, Professional Services provided training to theJacky Perrenot IT team so they could manage users and monitor
faxes via web administration.

Not only was it cumbersome and expensive, their traditional fax
infrastructure also represented a significant security risk. Employees
needed to retrieve their faxes on printers sitting in open areas,
where access was uncontrolled. Additionally, the IT department had
insufficient reporting and tracking capabilities to have true visibility
into who was sending what, where, when.

Jacky Perrenot is now enjoying the benefits of XM Fax at every
level of the organization. The company’s end-users are particularly
enthusiastic that they can send and receive faxes from theircomputers (most through Outlook) and easily archive them on harddrives instead of physically filing them away.

The company needed a digital fax solution to transform theircommunications while also integrating seamlessly with their existing
Xerox MFP fleet. It was also mandatory that the solution conform tothe company’s server virtualization policy.
Moreover, the IT department was overloaded with work and had
limited expertise in fax technology. As a result, the company neededa partner that could act as a consultant and provide the best
recommendations and support in integrating a fax solution with theirworkflows and MFP fleet.

Using XM Fax has proven to be as simple as sending emails, butwith higher levels of security that provide safe transfer and storageof confidential and sensitive documents. Users and administrators
can now more effectively track the receipt of deliveries, dramaticallyreducing the time spent and errors associated with manual fax
archiving and routing.

Jacky Perrenot dramatically reduces costs and streamlines workflows

The cost saving benefits have been pronounced and fast inpresenting themselves. XM Fax eliminates analog phone lines, faxmachines, maintenance, and supplies, enabling the company tosignificantly reduce its costs. For instance, the XM Fax single
operator subscription (for the SIP Trunk service) replaced analog line
subscriptions with five operators.
Overall, Jacky Perrenot estimates that its savings total approximately
30%. The ROI has been very compelling, as the fax server wascompletely paid for in the second year of operation.

As the company’s needs shift going forward, XM Fax will be easy toupgrade by simply adding IP channels to absorb any increase in theworkflow, number of users, and deployment sites.
Sébastien Fizanne, IT Manager at Jacky Perrenot, praised thenew solution: “Jacky Perrenot is extremely satisfied with the
deployment and utilization of XM Fax, for the whole group, across
our centralized network”

About OpenText
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enables organizations to gain insight
through market leading information
management solutions, on-premises orin the cloud. For more information about
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visit opentext.com.
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