Case StudySchneider delivers better
value to the business withDigital.ai

HIGHLIGHTS
30+ agile teams using repeatable release and deploymentpipelines
5X faster application deployment setup than with legacy tooling
10X faster application deployment execution than with legacy
tooling
4-6X faster patching of certain environments, with minimal
manual work required

Industry: Motor transportation Trucking
Logistics

Size: 19.6k Employees

Challenge

Location: Green Bay, WI

Several years ago, the tech team at Schneider wasfacing challenges that IT teams at many large,
innovative enterprises face: an increasing demand forfeatures and functionality from the business, combinedwith pressure to develop and release software fasterusing the tools and resources it already had. “Weneeded to deliver more with the tech team we had at
the time, without adding staff or outsourcing work,”said Amanda Heintz, release manager at Schneider. To
address this business need, Schneider started adopting
agile development practices that would help it pushincremental improvements to users more frequently.
However, even after improving their development
strategy, teams still faced bottlenecks in the processrequired to release applications to their environments.
Schneider performed a root cause analysis on thesoftware delivery process and discovered a large
number of hand-offs between individuals andacross teams.

Challenge

Schneider needed to digitize
business to support newtransportation guidelines.​But they
faced delivery delays when trying
to get new capabilities to customers.
There were many bottlenecks in app
testing, release, and deployment.​

Solution

The Digital.ai solution has
enabled Schneider to standardize
and automate application releases
to all of its environments, both onpremises and in the cloud. The
company has eliminated hand-offs
between teams, automatedworkflows, and gained visibility
into processes, and performance
to identify areas for improvement.

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“The flexibility of theDigital.ai Value
Stream Platform has
been key for oursuccess. The platform
gives us endless
options forautomating IT
processes so teams
can use services
without needingextensive onboarding,
additional access,or time-consuming
approvals. No other
tool can do thatwithout custom
scripting.
Amanda Heintz,
Release Manager“We diagrammed what was needed to build one
application and deploy it to just one environment,and we immediately saw that there were a lot of
hand-offs that caused delays. Multiplying those
delays across all of our environments meant hugeamounts of wasted time. That was really a tipping
point for us. We knew we needed a releaseorchestration tool that would help us address thatwaste,” said Heintz. The root cause analysis also
uncovered the fact that development teams often
relied on informal, undocumented information about
how to build and release applications. “We havepeople who have been in the tech department for
30-plus years, so they have a lot of tribal knowledge.
When they need something, they know who to talkto. That makes it hard to onboard new team members,
because they first have to learn the ‘go-to people’ who
can help them get things done,” said Heintz.

Solution to the Challenge
The Digital.ai Value Stream Platform is now
Schneider’s single source of truth for standardized
procedures, real-time information about the statusof active tasks, and historical information that canbe used for continuous improvement. Digital.ai
provides all stakeholders with visibility into
workflows in one centralized place. Agile teams caneasily see where they are in a running process andwhat tasks are coming up in the flow, while the ITteam can see which environments are in use at any
given time, so they can plan maintenance work more
effectively. In addition, one-click dashboards make iteasy for Schneider to see how many release tasks
have been automated so far and measure whether
the level of automation in its processes is increasingover time.

25X faster application
deployment setup than withlegacy tooling30+ agile teams using
repeatable release anddeployment pipelines

10X faster application
deployment execution thanwith legacy tooling

Benefits
The Digital.ai Value Stream Platform provides a solid
foundation for the automated processes that help
Schneider’s agile teams deliver applications faster withhigher quality. Schneider now relies on Digital.ai for a
new initiative in its business: a mobile application thatwill support the thousands of freight carriers it works
with every day.
While Schneider has come a long way in its agile and
DevOps practices, there’s always room to grow. Schneiderplans to continue identifying and implementing impactfulchanges that save time and streamline processes. It also
conducts regular information sharing sessions to promote
DevOps culture throughout the company. “We’re excited
to keep working with Digital.ai to innovate and find ways
to make ourselves more efficient, so we can continue todeliver real value to the business,” said Heintz.

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“While building a brand-new, consumer-grade mobile
app, we used Digital.ai Release and Digitial.ai Deploy
as key components to automate our Microsoft Azure
infrastructure. As we develop and test a digitalmarketplace that will be used by over 35,000
carriers, our ability to continuously deliver software
is key for our success.
Justin Sachs, Director ofOperational Excellence

4UNIFIED DEVOPS PLATFORM​
Integrate DevOps & Security capabilities to enable continuous delivery of software​

Digital.ai.2022

The Digital.ai Difference ​POWERED BY ARTIFICIAL INTELLIGENCE​
Generate predictive insights that provide the intelligence to make smarter investments​

CONNECTED TO THE ENTERPRISE​
Connect to existing processes, applications and infrastructure to propel innovation that find newmarket opportunities

Digital.ai AI-powered DevOps Platform

About Digital.ai
Digital.ai is an industry-leading technology company dedicated to helping Global 5000 enterprises achieve digital transformation goals. The company’s AIpowered DevOps platform unifies, secures, and generates predictive insights across the software lifecycle. Digital.ai empowers organizations to scale
software development teams, continuously deliver software with greater quality and security while uncovering new market opportunities and enhancing
business value through smarter software investments.
Additional information about Digital.ai can be found at digital.ai/ and on Twitter, LinkedIn and Facebook.
Learn more at Digital.ai©2022 Digital.ai is a trademark of Digital.ai Software, Inc.

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