Commitment ofTop Management

Sustainability Strategy

FeatureEnvironment

SocialGovernance

ESG Data

Stakeholder Engagement
Basic Approach
MITSUBISHI MOTORS believes that its stakeholder
relationships is important to its achievement of sustainable corporate growth, through dialogue and other forms of engagement, the Mitsubishi Motors Groupclarifies its responsibilities and issues, and strives on adaily basis to improve its operations.
By further deepening dialogue with our diverse
stakeholders, we will continue to sincerely address
society’s expectations and challenges and incorporate
our understanding of them into our business activities.

Positive Impact Finance Agreement
Concluded with MUFG BankIn March 2022, MITSUBISHI MOTORS signed a loan agreement
for Positive Impact Finance (a type of financing for corporates
with unspecified use of funds) with MUFG Bank, Ltd.
In 2018, MITSUBISHI MOTORS identified material issues itshould prioritize in the fields of the environment, society andgovernance. In 2020, the Company reviewed and revised its
material issues, taking into account worsening environmental problems, as well as changing social conditions caused bythe spread of COVID-19. We announced the Environmental
Plan Package, which outlines the direction of the Company’senvironmental efforts for the next 30 years. We are implementing initiatives throughout the organization on this basis.
Thus acknowledging our responsibility as a company that
produces and sells automobiles, we will work toward specifictargets in activities that reduce the environmental impact.
At the same time, we will reinforce our environmental technologies, hinging on Kei-car segment commercial electricvehicles and plug-in hybrid electric vehicles (PHEV), and encourage the spread of effective products and technologies.
In this way, we will contribute toward the development of avibrant and sustainable society.
In selecting the themes for this contract, we chose activities that contribute to achieving the Sustainable Development Goals (SDGs) and align with MITSUBISHI MOTORS’material issues. Mitsubishi UFJ Research & Consulting Co.,
Ltd. conducted qualitative and quantitative evaluations, anda third-party opinion was obtained from Japan Credit Rating
Agency, Ltd. regarding the compliance of the evaluation procedures with the Principles for Positive Impact Finance andthe rationality of the evaluation indicators used.
MITSUBISHI MOTORS CORPORATION Sustainability Report 2023

Stakeholder Identification
Through business, MITSUBISHI MOTORS and the our Group are involved with a host of individuals and organizations. From the standpoint of realizing a sustainable society and enhancing our corporate value, we have identified our most important stakeholders as consumers and our customers, business partners, shareholders andinvestors, employees and local communities.
Dialogue with Stakeholders
Stakeholders(For details on stakeholder initiatives, refer to the pages enclosed in < >.)Policies on Dialogue
Promote activities that
better reflect customer
input in our productsand services.

Opportunities for Dialogue

Frequency

Reflecting Input inOur Business
Promoting customer
satisfaction activities

Customer Contact Center <p. 73>, sales comOngoing
panies <p. 72>, after-sales services <p. 72>
Website, social networks
Ongoing
Customer satisfaction surveys <p. 71>
As necessary Improving products
Events, TV/newspaper/magazine advertising, As necessary and services
email magazine
BusinessEngage in communica- Contact for inquiries, Business Partner
Ongoing
Building relationpartners
tion aimed at coexisHelpline <p. 96>
ships aimed attence and coprosperity Suppliers Meeting, presentations, events,
As necessary coexistence andbased on mutual trust. specialized websites
coprosperity based
Participation in industry organizations
As necessary on mutual trust
Shareholders Disclose business and fi- IR inquiry contacts
Ongoing
Promoting initiatives
and investors nancial information and Interviews
As necessary Targeting sustainresults in an appropriate Financial results briefings
Four times per year able growth andmanner and time.
Mid-term business plan briefings
As necessary enhanced corporate
value
Individual initiative briefings
As necessary
Conduct construcShareholders’ Meeting
Once per year
tive dialogue aimed atOngoingsustainable growth and IR websites
Events, email magazines
As necessaryenhanced corporate
value.
Integrated report
Once per year
Employees
Two-way communiLabor management discussions <p. 90>
As necessary Creating a safe andcation for fostering
rewarding working
Consultation offices (Employee Consultation
Ongoing
teamwork and a sense Office, Outside attorney consultation (Helpenvironmentof unity based on theline), MITSUBISHI MOTORS Global Hotline)
principle of mutual trust <p. 113>
and mutual responsibil- Town hall meetings with Executives
As necessary
ity between labor andInternal websites
Ongoingmanagement.
Engagement survey <p. 80>
Once per year
Local
Build good relations
Promoting initiatives
Local community consultation desks, websites
Ongoingcommunities with local communities.
to resolve social andCollaborations with municipalities <p. 27>
As necessary environmental issues
As necessary
Engage in dialogue with Social contributions <p. 99>
diverse stakeholders to Community events
As necessary
resolve social and enviPlant tours
Ongoingronmental issues.
Consumersandcustomers

Back ◀

22▶ Next

Back to Contents ▶▶

Commitment ofTop Management

Sustainability Strategy

FeatureEnvironment

SocialGovernance

ESG Data

Examples of Stakeholder Dialogues
Consumers and customers

Shareholders and investors

Local communities

If a customer points out issues related to quality orWe proactively disclose information to shareholders

We contribute to the realization of resilient com-defects, we seek to resolve this customer issue inand investors, and strive to ensure transparency andmunities through activities that meet local needs.

collaboration with sales companies and drive further

credibility through constructive dialogue.

As examples of activities that take advantage ofSpecifically, to enhance understanding of MIT-

our products’ distinctive characteristics, we support

ions about product functionality, or opinions about

SUBISHI MOTORS, we disclose various information

municipalities by entering into disaster cooperation

specifications, are shared with relevant divisions andthrough our website, issue publications, and holdagreements and loaning roving COVID-19 vaccine ve-

used to improve product capabilities even further. We

briefings on our mid-term business plan and financial

hicles etc., by utilizing “Mitsubishi’s PHEV,” which canalso distribute videos of this feedback with images

results. In addition, we exchange views with investors

store and supply electricity. We will support the safe-and explanations of relevant points on the intranet soon non-financial information, including environmen-ty and security of the lives of local people with “thethat employees can access to firsthand customer’s

tal information. In FY2022, we engaged in dialogue

Power of PHEV Driving and the Power of Electricity.”

opinions. Noteworthy comments and opinions includ-and exchanges of opinions with numerous domestic

ing those that are particularly important are periodi-

and international institutional investors and others

cally reported to management.

regarding the new Environmental Targets 2030 an-quality enhancements. In addition, feedback and opin-For details, please see the feature on page 27, as
well as our website.

nounced in our new mid-term business plan, “Challenge 2025,” which starts in FY2023.

Conclusion of a disaster cooperation agreement
WEB https://www.mitsubishi-motors.co.jp/carlife/phev/dcsp/ (only in Japanese)

Responding to customers at Customer
Contact Center
Website: “Investors”
WEB https://www.mitsubishi-motors.com/
en/investors/

MITSUBISHI MOTORS CORPORATION Sustainability Report 2023

Back ◀

23▶ NextBack to Contents ▶▶

Commitment ofTop Management

Sustainability Strategy

FeatureEnvironment

SocialGovernance

ESG Data

External Evaluation
To contribute to the realization of a sustainable society, the MITSUBISHI MOTORS Group is working to resolve social issues through its business activities in each countryand region where it operates.
These efforts have earned recognition from external organizations and resulted in our inclusion in various ESG index constituents.

Inclusion in ESG Indices

ESG-Related Assessment

FTSE4GOOD Index Series/FTSE Blossom Japan Index
MITSUBISHI MOTORS CORPORATION has been consecutively
selected as a constituent of the “FTSE4Good Index Series” andthe “FTSE Blossom Japan Index,” which were designed by FTSE
Russell for ESG investment, for the four consecutive years since
FY2020. (June 2023)
In addition, MITSUBISHI MOTORS CORPORATION has been continuously selected as a constituent of the “FTSE Blossom Japan
Sector Relative Index,” which was newly designed by FTSE Russel,
for the two consecutive years since FY2022. (June 2023)

DBJ Environmentally Rated Loan Program
In the Development Bank of Japan, Inc.’s DBJ Environmentally Rated Loan Program, we have been ranked as a company
with excellent advanced environmental initiatives. We received financing on this basis. (June 2022).

CE R TIFICATE

認定証

T his Cer tifi es

三菱自動車工業株式会社 殿貴社は『ＤＢＪ環境格付』調査の結果
環境への配慮に対する取り組みが特に先進的であると認められました

株式会社日本政策投資銀行
代表取締役社長
D a t e2022 年 5 月 27 日

Si gnat ur e

殿CDP
CDP requests thousands of companies, cities, states andregions to disclose environmental impacts, and assesses
their progress through independent scoring methodology.
The CDP score is disclosed to institutional investors. In 2022,
MMC’s scores are as follows. (December 2022)• Climate change: B (Management)• Water security: B- (Management)

Morningstar Japan ex-REIT Gender Diversity Tilt Index
MITSUBISHI MOTORS CORPORATION was selected as a constituent of “Morningstar Japan ex-REIT Gender Diversity Tilt Index,”
which was designed for ESG investment. (April 2023)

PRIDE Index
In the PRIDE Index, which was designed by “Work with Pride”
as a criteria for evaluating initiatives related to LGBTQ andother sexual minorities in the workplace, we have been consecutively awarded Gold certification since FY2018. (November 2022)

S&P/JPX Carbon Efficient Index
MITSUBISHI MOTORS CORPORATION is included “S&P/JPX Carbon Efficient Index” for environmental stock index, which wasdesigned by S&P Dow Jones Indices LLC and the Tokyo Stock
Exchange, Inc. (March 2022)

The Certified Health & Productivity Management Outstanding Organizations Recognition Program
We were certified as a “2023 Certified Health &Productivity Management Outstanding Organizations” in thelarge corporation category of the certification system organized by the Ministry of Economy, Trade and Industry andthe Nippon Kenko Kaigi. (March 2023)
MITSUBISHI MOTORS CORPORATION Sustainability Report 2023

Back ◀

24▶ NextBack to Contents ▶▶