LSI in Review
LSI wants to see our students make excellent progress with their English. Just as important to us isthe safety and well-being of our students. We take both of these aspects to studying in NZ equallyseriously.
We expect students to attend classes, participate and make a positive contribution to the schoolenvironment. In return, we work hard to provide interesting lessons with modern resources aimed at
helping students master the learning outcomes of the courses we teach and achieve their Englishlanguage learning goals.
We value our students and what they bring to the school. We value their opinion. Learner Voice isimportant to us and central to what we do. Besides having an open-door policy and encouraging
students to speak to us about anything at any time, we regularly collect feedback from ourstakeholders throughout the year to make sure that our students have a chance to speak their mind
and to show how we listen and implement changes to match what our students need.
Besides pre-arrival information and our Final Week Questionnaire, we collect regular feedback eachyear on:-Teaching and Learning
School Facilities, Systems and Procedures
Working in NZ
Living in Auckland

This is all done to enable us to do all we can to support our students at every stage of their NZjourney.
To ensure our courses, lesson content and teaching are relevant and effective, LSI completes thesetasks annually:-Curriculum Review
Assessment Review
Teacher Observation
Moderation

We have regular professional development for both academic and administration teams and our goal
is simply to help our students to get the most benefit out of their time in NZ and to enjoy living andstudying in the country to the max.

LSI is a member of English New Zealand, a Category 1 NZQA provider and a signatory to theEducation (Pastoral Care of Tertiary and International Learners) Code of Practice 2021 (the Code).
Below is a summary of what this means for us.
1) English New ZealandEvery four years we are audited by English New Zealand. In 2019, we received two commendations:

In 2023, we received two commendations:

2) NZQA
Every four years we undergo an NZQA External Evaluation and Review. Currently, LSI is a Category 1
provider:3) The CodeStrategic PlansMission statement: Language Studies International (LSI) is dedicated to providing a highquality English language and cultural immersion experience to international students andprofessionals of all ages and backgrounds.
LSI will:-involve learners and stakeholders when developing learner wellbeing and safety goals andplans
ensure the goals and plans address all Code requirements and contribute to an education
system that honours Te Tiriti o Waitangi and supports MāoriCrown relations
publish goals, plans, and reviews, making them accessible to learners and stakeholders
have practices for learner wellbeing and safety within and beyond pastoral care staff andteams

Process 1: Strategic goals and strategic plans
This document outlines LSI’s strategic goals and strategic plans to ensure that we can achieve ourmission statement. In addition to providing a high-quality English language and cultural
immersion experience, we aim to do so in an environment which is saf e, where students feel
comfortable and participate more in their learning journey.
Strategic goals and plans will be formally reviewed annually, but LSI will act on feedback fromvarious stakeholders at the appropriate time.
LSI conducts annual reviews of our performance against the following:- English New Zealand standards- NZQA Code outcomes and processes- NZQA KEQ outcomes
Process 2: Self-review of learner wellbeing and safety practices
In accordance with the above, LSI will review learner well-being and safety practices annually but
following each round of feedback actions will be taken to address any immediate issues orconcerns.
Throughout the year (see Annual Planner), LSI collects feedback from/on:- Students re. course/classes/teachers/progress- Students re. LSI experience- Students re. living and working in NZ- Students re. accommodation
Process 3: Publication requirements
LSI will make this information readily accessible and publish on the website the following:a) Strategic goals / plansb) Any revisions madec) Self-review reports

Process 4: Responsive wellbeing and safety systems
LSI will continue promoting an open and inclusive approach to international education, providing
students and other stakeholders with access to information on and support in accessing thefollowing:- Social, medical and mental health services
LSI will provide staff with professional development in:- The code
- Wellbeing and safety awareness
LSI will continue to make use of:- Emergency phone- Emergency procedures- Accidents, Incidents and Counselling Logbook

LSI has an open-door policy and teachers, admin staff and management welcome any feedback at
any time. Learner Voice is central to what we do; for any decisions affecting students, we will consult
them through feedback forms and/or online surveys.
By encouraging and welcoming feedback at all times and then acting appropriately, we aim to avoidissues escalating into complaints.
Please see Complaints and Critical Incidents doc/link.

LSI endeavours to support its students pre-arrival, during their stay and imparts skills to assist
students well into the future, after they have left the school. One of our newer focuses is now onPeer Support. In Orientation, we explain to students that the person on their left and on their right istheir study buddy, someone who is embarking on the same journey of language learning and living in
a foreign country. We encourage students to keep an eye on each other and to let us know if they
notice any student who is in need of additional support. We are all in this together, and it is throughworking together that we will all benefit the most. This also runs into our teaching framework,whereby we employ a communicative language teaching approach and expect and encourage ourstudents to work collaboratively.

As mentioned above, in our 2019 English New Zealand audit we were commended on our approach
to pastoral care and this is something we will always focus on.

LSI:-Puts the safety and well-being of our students and staff at the forefront of what we doWorks closely with quality ETOs to ensure students are well-informed pre-arrival
Follows all requirements for protecting student funds
Confirms that offers, enrolments, student contracts, insurance and visa obligations areclosely monitored and met
Provides a thorough Orientation and offers on-going support, information and advice to all
aspects related to living, studying and working in NZ.

Conclusion
The above outlines our approach and dedication to providing a high-quality English language andcultural immersion experience to international students and professionals of all ages andbackgrounds.
All information above is backed-up by annual self-reviews, regular feedback from stakeholders andregular feedback. If any further information is required, please email broberts@lsi.edu. Wherever
possible, we can provide source documents.