How One Medical’s TA team eliminated 3 tools andconsolidated with Gem, enhancing workflow
efficiency and analytics while saving $15,000
In some companies and industries, thinking long-term when it comes to nurturing candidates means looking two or three years into the future. But the horizon is much further out for One
Medical, a membership-based primary care practice with locations throughout the US. Head of Clinical Talent Acquisition Sammy Reardon explains that there’s currently a shortage ofprimary care physicians and this number continues to decline. This means Talent Acquisition at One Medical involves looking into the next decade, trying to retain the providers they
already have, and attracting people who potentially haven’t decided they want to go into medicine yet. It’s a big job, but the One Medical clinical talent acquisition team is up for thechallenge.

One Medical approaches talent acquisition by building long-term relationships with candidates and considering how existing talent who join the company in other roles—like inoperations or phlebotomist—might be nurtured and encouraged to develop the necessary skills and qualiﬁcations to move into clinical roles in the future. To build these relationships andcultivate the right type of talent, One Medical’s clinical talent acquisition team needs the right tools to support them.

“Our success is directly tied to the business’s success. There’s no One Medical without dedicated primarycare clinicians and care teams to see our patients.”
Sammy Reardon
Head of Clinical Talent Acquisition

As the Head of Clinical Talent Acquisition, Sammy oversees several segments, including coordinators, recruiters, and sourcers. Because One Medical wants to attract early career talent,
they’ve also begun to build out their residency recruitment strategy through their talent marketing strategy. Sammy explains, “this parallels most places where they have a university
recruiting program. Residency is our equivalent to that.”

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Location

Size

WebsiteThroughout the US

3500+

www.onemedical.com

What they doATSGem ProductA membership-based primary care practiceGreenhouse

Recruiting CRM
Full-Funnel Analytics
Talent Marketing

Pain Points

Results with Gem

Talent shortage: A critical shortage of primary careLong-term nurturing: Building and maintaining

physicians, requiring a long-term recruitment

candidate relationships for a continuous talentstrategy extending up to a decade.

pipeline.

Fragmented data sources: Difficulty accessing and

Uniﬁed data: Single source of truth for fastertrusting recruitment data due to multiple

decisions and team trust.

disconnected tools.
Cost savings: Saving $15,000 annually by
Rising tool costs: Increasing prices of various

consolidating tools into Gem.

recruitment tools, causing budget strain without
delivering cohesive results.

Higher engagement: Improved sourcing efficiency,increasing candidate response rates and saving time.

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How Gem underpins tech stack consolidation while saving
time and money“Without Gem, I had to go look in four different places to piece together a story. That’s the thing about tool
consolidation—if you have to do that, it’s time wasted.”
Sammy Reardon
Head of Clinical Talent Acquisition

Consolidation as a cost-saving strategy
One Medical’s clinical Talent Acquisition team used several tools to support different stages of the recruiting process, including sourcing, analytics, and candidate
relationship management (CRM). But the team saw that many of these tools increased their pricing as her team grew. It no longer made sense to keep up withthese rising costs, especially since many team members were not using all these disparate tools. When she looked into it, she realized that switching to Gem toreplace these other tools would actually save money. “Since many of our analytics tools were increasing their prices, we had an opportunity to understand the ROIand think about consolidation. As the renewals came through they surpassed the cost of Gem,” Sammy explains.

“Since many of our analytics tools were increasing their prices, we had an opportunity to understand the ROIand think about consolidation. As the renewals came through they surpassed the cost of Gem,” Sammyexplains.

Reducing the tech stack also streamlines data collection
Reducing line items on the budget is an important way to save money, but Sammy and team sees another beneﬁt of consolidating the tech stack: There’s now asingle source of truth, saving time and building trust in the TA team. “Gem is our source of truth now,” says Sammy. She explains this is critical for leaders, “leading aTalent Acquisition function requires a balance between strategic oversight and tactical execution. As leaders, we are often operating from a high-level strategic
perspective, but we still need to be able to drill down into the data and execute on a tactical level and adjust strategies and investments. Gem has allowed us todrill into the details in real time.”

It’s a win-win: Sammy can quickly get the information she needs and create an atmosphere of trust on her team. Another added bonus? This creates consistency
so everyone is using the same language and metrics. “Gem gives that view where I can easily go in and understand the full picture in one tool vs. having to go into allthese different tools.When I’m talking to anyone on the team, they’re all seeing the same things I’m seeing.”

Gem supports long-term nurture“Having more sophisticated intel and enriched data on

One Medical isn’t just trying to make hires this month or even this year—
they’re anticipating a future when the supply of primary care clinicians will beeven more limited than it is today. And they’re turning to Gem to support
these efforts. “We’re able to do things that not many healthcare companies

candidates, gives us a leg up. Especially in this world ofhealthcare shortage, we are literally thinking ten years
down the road, imagining how we might get the talent

are doing, we now have microsites, analytics and data that set us apart,” says

we are interacting with today to think about medicalSammy.

school and subsequently primary care in the future. We
can nurture those people in Gem, too. And it’s datathat we’ll forever have and be able to pull and reengage with easily.”

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3Gem supports faster, more eﬃcient sourcing and costsavings
Since using Gem, Sammy notes that sourcing and outreach are much more efficient. “Gem is allowing our Talent Acquisition team to be more effective in theirroles. We are seeing that passive talent is getting connected to our team faster than before, thanks to many of Gem’s search and talent update functionalities.
Furthermore, the daily refreshes of prospects in Gem only further allows us to deepen and reﬁne our talent network.” Gem has also helped them ﬁnd email
addresses that no other tool can.

Since implementing, we’ve seen a $196,000 sourcing efficiency gain and 2,196 recruiter hours saved . Plus, the cost savings of tool consolidation is around $15k.
And the improved trust and transparency within the TA team might not be easy to measure with a speciﬁc metric, but it’s invaluable.

If you’re considering consolidating your own tech stack, Sammy shares some parting advice:“With Gem, you have a track record of success and excellence. This is a tool that is not just solving for one ofyour recruiting needs, Gem wants to solve for all of them. They’re only enhancing their product or continuing
to develop. They’re building Talent Acquisition capabilities that are ahead of their time all while working in asustainable way.”
Sammy Reardon
Head of Clinical Talent Acquisition

Gem is the AI-powered recruiting platform TA teams love. It helps
you maximize productivity, hire faster, and save money – all whilegiving recruiters a solution they ﬁnd easy to use.

To learn more and see a demo, visit
www.gem.com

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