（英語）Do You Have a My Number Card?
List of Useful Living Information(Translated by)
Nagareyama International Friendship Association
Phone 04-7178-6007（Mondays, Wednesdays, and Fridays 10:00～16:00）― Table of Contents ―１． For those who have it ： extending the expiry date
２． For those who don't have it ： what you can do if you have a My Number Card
３． Unification of My Number Card with health insurance card, as well as abolitionof health insurance card
４． Issuance of Certificate of Eligibility
５． Contact information for inquiries

front side１．

back side

For those who have it

Please pay attention to the expiry date!
The expiration date of the My Number Card (Individual Number Card) for foreign residents (other thanpermanent residents and special permanent residents) is the same as the expiration date of the Residence
Card.
When you extend your period of stay, you must extend the validity period of your My Number Card before
the expiration date.
After receiving a new Residence Card, please go to the City Hall to renew your My Number Card by theexpiration date.
Extending the expiry date of your My Number Card
If you cannot receive your new Residence Card by the expiration date of your My Number Card, you canextend the expiration date of your My Number Card for a special two-month period.
Please bring the following two items to the City Hall before the expiration date of your My Number Card.
・ My Number Card
・ Residence Card with a stamp showing application in process for extension of period of stay
If your My Number Card has expired, you will need to reissue a new card, which will cost 1,000 yen.
If you lose your My Number Card
If you have lost your My Number Card, please immediately follow the procedure for deactivation. Losing acard with your photo on it may result in burglary or stalking. It is also possible that a false photo may bepasted on the card to impersonate the cardholder. There is a risk that a forged card could be used to
fraudulently obtain or rewrite a certificate of residence, or to perform administrative procedures such as
marriage or death registration.

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２．

For those who don't have it

What is My Number Card？
My Number Card (Individual Number Card) is a card with a 12-digit individual number, a photo of your faceand an IC chip. The card is issued upon application.
Basic information about My Number Card
The Immigration Services Agency has prepared a "Guidebook on Living and Working" that contains
information necessary for foreign residents to live safely and securely. In it, there is a brief description about
the My Number Card. If you would like to know the basic information about My Number Card, please see
the link below.
Japanesehttps://www.moj.go.jp/isa/content/001375678.pdf
Easy Japanese
https://www.moj.go.jp/isa/content/001375679.pdf
Englishhttps://www.moj.go.jp/isa/content/001375680.pdf
Chinesehttps://www.moj.go.jp/isa/content/001375681.pdf
Koreanhttps://www.moj.go.jp/isa/content/001375682.pdf
Spanishhttps://www.moj.go.jp/isa/content/001375683.pdf
Vietnamese
https://www.moj.go.jp/isa/content/001375685.pdf
For Portuguese, Nepali, Thai, Indonesian, Burmese, Khmer, Filipino, Mongolian, Turkish,and Ukrainian, please see the Immigration Services Agency website below.
https://www.moj.go.jp/isa/support/portal/mynumbercard.html
Immigration Services
Agency website

If you have My Number Card, you can do the followings.
A.

Apply online when moving out
With a My Number Card, there is no need to go to the City Hall to report moving out.

B.

Use it as a health insurance card
My Number Card can be used as a health insurance card. You will need to apply after receiving
the card.

C.

Resister bank account to receive benefit payments
By registering an account to receive benefits, there is no need to fill out account information andsubmit a copy of your bankbook when applying for a wide range of benefits, including pensions
and child benefits. You will need to apply after receiving the card.

D.

Apply online to Immigration Service Agency
With a My Number Card, the foreigner himself/herself can apply for residence
procedures online.
https://www.moj.go.jp/isa/applications/guide/onlineshinsei.html
Online Procedures forResidency Applications

How to apply for My Number Card
You can apply by smartphone, computer, by mail, or by using a photo ID machine. To learn more about how
to apply, please see the My Number Card Comprehensive website below.
https://www.kojinbango-card.go.jp/
You can switch to the following languages by clicking on the language switch icon
the website.
English, 简体中文, 繁體中文, 한국어, Español, Portuguêson

My Number Card
Comprehensive website[2]

My Number leaflet
There is a leaflet that explains briefly how to apply for a My Number Card and the procedure to follow.
Please see the link below.
Japanesehttps://www.moj.go.jp/isa/content/001378492.pdf
Englishhttps://www.moj.go.jp/isa/content/001378493.pdf
Simplified Chinese https://www.moj.go.jp/isa/content/001378494.pdf
Traditional Chinese https://www.moj.go.jp/isa/content/001378495.pdf
Koreanhttps://www.moj.go.jp/isa/content/001378496.pdf
Spanishhttps://www.moj.go.jp/isa/content/001378497.pdf
Vietnamese
https://www.moj.go.jp/isa/content/001378499.pdf
For Portuguese, Nepali, Thai, Indonesian, Burmese, Khmer, Filipino, Mongolian, Turkish,and Ukrainian, please see the Immigration Services Agency website below.
https://www.moj.go.jp/isa/support/portal/mynumbercard.html
Immigration Services
Agency website

Application form and how to write it
The application form and examples to be used when applying for a My Number Card can be found on theImmigration Services Agency's website below.
https://www.moj.go.jp/isa/support/portal/mynumbercard.html
They are in Japanese, English, Simplified Chinese, Traditional Chinese, Korean, Spanish, Portuguese,
Vietnamese, Nepali, Thai, Indonesian, and Filipino. Please download and use them if necessary.

３．

Unification of My Number Card with health insurance card, as well as abolition of health insurance
card

The health insurance card used until now will be abolished on December 2, 2024, and will be integrated
into the Myna-insurance card (My Number Card with health insurance card use registration).
The health insurance card in use at the time of discontinuation, that is December 2, 2024, may continue tobe used until the expiration date.

４．

Issuance of Certificate of Eligibility

After December 2, 2024, those who do not have a Myna-insurance card will receive a Certificate ofEligibility before their insurance card expires without having to apply for one. By presenting thiscertificate, you can continue to receive medical care after the expiration date of your insurance card.
In addition, those who cannot receive online eligibility verification using their My Number Card because
they have lost it or are in the process of renewing their My Number Card, can apply to the insurer(Nagareyama City for National Health Insurance) to receive a Certificate of Eligibility.

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５．

Contact information for inquiries
Inquiries in Japanese
My Number Toll-free Call Center (Japanese only)
0120-95-0178
Phone No.
Reception Hours

Monday through Friday

from 9:30 to 20:00

Saturday, Sunday, and holiday

from 9:30 to 17:30

Contact information in case of loss of your My Number Card
My Number Toll-free Call Center 0120-95-0178（Press 2 following the Voice Guidance.）
Reception Hours 24 hours a day, 365 days a yearJapanesePhone No.

Inquiries in foreign languages
Inquiries about My Number Card
Phone
Toll-free 0120-0178-27
No.
0570-064-738 (Calls are charged.)from 9:30 to 20:00
English （ English ） , 中 文 （ Chinese ） ,한국어（ Korean ） , Español （ Spanish),Português
（Portuguese）
Reception from 9:00 to 18:00
ภาษาไทย（Thai）, नेपाली भाषा（Nepali）、Hours
Bahasa Indonesia（Indonesian）
from 10:00 to 19:00
Tiếng Việt（Vietnamese）, Pilipino（Filipino）

Phone No.
Reception
HoursPhone No.
Languages
spokenReception
Hours

Contact information in case of loss of your My Number Card
Toll-free 0120-0178-27
24 hours a day, 365 days a English （ English ） , 中 文 （ Chinese ） , 한국어year（ Korean ） , Español （ Spanish), Português（Portuguese）

Inquiries about MynaPotal （Online services operated by the government）
Toll-free 0120-0178-26
English（English）, 中文（Chinese）, 한국어（Korean）, Español（Spanish）,
Português（Portuguese）, Tiếng Việt（Vietnamese）, ภาษาไทย（Thai）,
Bahasa Indonesia（Indonesian）, Pilipino（Filipino）, नेपाली भाषा（Nepali）
Monday through Friday
from 9:30 to 20:00
Saturday, Sunday, and holiday

from 9:30 to 17:30 （ Excluding New Year’sholidays）

April 2024

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