ホテルロイヤルクラシック大 阪
宿泊約款
客室利用規則
客室備品等ご利用のご案内
緊急時の対応について

Hotel Royal Classic Osaka
Terms and Conditions for Accommodation Contracts
Rules of Conducts
How to use of equipped facilities in room
Emergency GuidanceHotel Royal Classic Osaka
Terms and Conditions for Accommodation Contracts
Scope of Application

Article 1

2

Contracts for Accommodation and related agreements to be enteredinto between this Hotel and the Guest to be accommodated shall be
subject to these Terms and Conditions. And any particulars notprovided for herein shall be governed by laws and regulations andgenerally accepted practices.

3

The deposit shall be first used for the Total Accommodation Charges
to be paid by the Guest, then secondly for the cancellation charges
under Article 6 and thirdly for the reparations under Article 18 asapplicable, and the remainder, if any, shall be refunded at the time ofthe payment of the Accommodation Charges as stated in Article 12.

In the case when the Hotel has entered into a special contract with the
Guest insofar as such special contract does not violate laws andregulations and generally accepted practices, notwithstanding thepreceding Paragraph, the special contract shall take precedence overthe provisions of these Terms and Conditions.

4

When the Guest has failed to pay the deposit by the date as stipulated
in Paragraph 2, the Hotel shall treat the Accommodation Contract asinvalid, however the same shall apply only in the case where the Guest
is thus informed by the Hotel when the period of payments of thedeposit is specified.

Special Contract Requiring No Accommodation Deposit

Application for Accommodation Contract

Article 22

Article 4

A guest who intends to make an application for an Accommodation
Contract with Hotel shall notify the Hotel of the following particulars:(1) Name of the Guest(s) and phone number(2) Date of accommodation and estimated time of arrival;(3) Accommodation Charges (based, in principle, on the Basic
Accommodation Charges listed in the Attached Table No. 1);
and(4) Other particulars deemed necessary by the Hotel2

In the case when the Guest requests, during his stay, extension of theaccommodation beyond the date in subparagraph (2) of the preceding
Paragraph, it shall be regarded as an application for a new
Accommodation Contract at the time such request is made.

2

In the case when the Hotel has not requested the payment of thedeposit as stipulated in Paragraph 2 of the preceding Article and has
not specified the date of the payment of the deposit at the time theapplication for an Accommodation Contract has been accepted, it shallbe treated as that the Hotel has accepted, a special contract prescribedin the preceding Paragraph.

Application for Accommodation Contract

The Hotel may not accept the conclusion of an Accommodation
Contract under any of the following case:(1) When the application for accommodation does not conformwith the provisions of these Terms and Conditions;(2) When the Hotel is fully booked and no room is available;(3) When the Guest seeking accommodation is deemed liable toconduct himself in a manner that will contravene the laws or
act against the public order or good morals in regard to his
accommodation;(4) When the Guest seeking accommodation is identified as amember of an organized crime group, or is involved with anorganized crime group, or is involved with an organized crimegroup or other antisocial force, as specified by the Law
Concerning Prevention of Unjust Acts by Organized Crime
Group Members.
(hereinafter referred to as “organized crime group” );Conclusion of Accommodation Contracts, etc.

Article 3

Notwithstanding the provisions of Paragraph 2 of the preceding
Article, the Hotel may enter into a special contract requiring noaccommodation deposit after the Contract has been concluded as
stipulated in the same Paragraph.

A Contract for Accommodation shall be deemed to have beenconcluded when the Hotel has duty accepted the application as
stipulated in the preceding Article.
However, the same shall not apply where it has been proved that the
Hotel has not accepted the application.
When a Contract for Accommodation has been concluded inaccordance with the provisions of the preceding Paragraph, the Guest
is requested to pay an accommodation deposit fixed by the Hotelwithin the limits of Basic Accommodation Charges covering the
Guest’ s entire periods of stay (3 days when the period of stay exceeds
3 days) by the date specified by the Hotel.
P.1

Hotel Royal Classic Osaka
Terms and Conditions for Accommodation Contracts
Special Contract Requiring No Accommodation Deposit(5) When the Guest seeking accommodation is considered as amember of a corporate body or other groups whose business isgoverned by an organized crime group or similar groups;(6) When the Guest seeking accommodation operates or isconsidered as a member of corporate body whose Board
Members belong to a group that is deemed an organizedcrime group or similar groups;(7) When the Guest seeking accommodation commits any illegal
acts of violence, intimidation, extortion, or other threatening
acts to the Hotel facilities or its employees, or requests thehotel to assume unreasonable burden, or is deemed liable tohave ever committed the same acts against them;(8) When the Guest seeking accommodation can be clearly
detected as carrying an infectious disease;(9) When the Hotel is unable to provide accommodation due
to natural calamities, dysfunction of the facilities andother unavoidable causes; and(10) When the Guest seeking accommodation is liable to cause
annoyance to other guests.
( The Osaka prefectural Ordinance )Article 7

The Hotel may cancel the Accommodation Contract under any of thefollowing cases;(1) When the Guest is deemed liable to conduct and haveconducted himself in a manner that will contravene thelaw or act against the public order and good morals inregard to his accommodation;(2) When the Guest is considered as a member of anorganized crime group or similar groups;(3) When the Guest is considered as a member of acorporate body or other groups whose business isgoverned by an organized crime group or similar groups;(4) When the Guest operates or is considered as a memberof a corporate body whose Board Members belong to agroup that is deemed an organized crime group orsimilar groups;(5) When the Guest commits any illegal acts of violence,
intimidation, extortion or other threatening act to the
Hotel facilities or its employees, or requests the hotel toassume unreasonable burden, or is deemed liable to haveever committed the same acts against them;(6) When the Guest can be clearly detected as carrying an
infectious disease;(7) When the Hotel is unable to provide accommodation due
to natural calamities and other causes of force majeure;(8) When the Guest is deemed liable to behave in a mannerthat will infringe upon other Guests of this Hotel (TheOsaka Prefectural Ordinance); and(9) When the Guest does not observe prohibited actions suchas smoking in bed, mischief to the fire-fighting facilities
and other prohibitions of the Use Regulations stipulatedby the Hotel (restricted to particulars deemed necessary
in order to avoid the causing of fires)

2

In the case when the Hotel has cancelled the Accommodation Contractin accordance with the preceding Paragraph, the Hotel shall not be
entitled to charge the Guest for any of the services in the future during
the contractual period which he has not received.

Right to Cancel Accommodation Contract by the Guest

Article 6
2

3

The Guest is entitled to cancel the Accommodation Contract by so
notifying the Hotel.
In case when the Guest has cancelled the Accommodation Contract inwhole or in part due to cause for which the Guest is liable (except in
the case when the Hotel has requested the payment of the deposit
during the specified period as prescribed in Paragraph 2 of Article 3
and the Guest has cancelled before the payment), the Guest shall pay
cancellation charges as listed in the Attached Table No. 2. However, inthe case when a special contract as prescribed in Paragraph 1 of Article
4 has been concluded, the same shall apply only when the Guest is
informed of the obligation of the payment of the cancellation charges
in case of cancellation by the Guest.
In the case when the Guest does not appear by 8 p.m. of theaccommodation date (2 hours after the expected time of arrival if theHotel is notified of it) without an advance notice, the Hotel may regard
the Accommodation Contract as being cancelled by the Guest.

P.2

Hotel Royal Classic Osaka
Terms and Conditions for Accommodation Contracts
Registration

Article 8 The Guest shall register the following particulars at the Front Desk of
the Hotel on the day of accommodation;(1) Name, age, sex, address and occupation of the Guest (s);(2) Except Japanese, nationality, passport number, port anddate of entry in Japan, or submitting the copy of passport:(3) Date and estimated time of departure; and(4) Other particulars deemed necessary by the Hotel.
2Service hours of the front desk, cashier’ s desk, etc.
(1) Closing timeNone(2) Front
24 hours(3) Currency Exchange
24 hours
2

In the case when the Guest intends to pay his Accommodation Chargesprescribed in Article 12 by any means other than Japanese currency,such as traveler’ s cheques, coupons or credit cards, these credentials
shall be shown in advance at the time of the registration prescribed in
the preceding Paragraph.

Business hours specified in the preceding Paragraph are subject totemporary changes due to unavoidable causes of the Hotel. In such acase, the Guest shall be informed by appropriate means.

Payment of Accommodation Charges

Article 12

Occupancy Hours of Gues Room

Article 9 The Guest is entitled to occupy the contracted guest room of the Hotelfrom 3 p.m. to 12 p.m. the next noon. However, in the case when the
Guest is accommodated continuously, the Guest may occupy it all day
long, except for the day of arrival and departure.
The Hotel may, notwithstanding the provisions prescribed in thepreceding Paragraph, permit the Guest to occupy the room beyond thetime prescribed in the same Paragraph. In this case, extra charges shallbe paid as follows:(1)
Up to 3 hours: one third of the room charge(2)
Up to 6 hours: one half of the room charge(3)Mora than 6 hours: room charge in gullThe breakdown of the Accommodation Charge, etc. that the Guest
shall pay is as listed in the Attached Table No.1.

2

Accommodation Charges, etc. as stated in the preceding Paragraphshall be paid with Japanese currency or by any means other thanJapanese currency such as traveler’ s cheques, coupons or credit card
recognized by the Hotel at the front desk at the time of the departure of
the Guest or upon request by the Hotel.

3

Accommodation Charges shall be paid even if the Guest voluntarily
does not utilize the accommodation facilities provided for him by the
Hotel and are at his disposal.

Liabilities of the Hotel

Article 13

The Hotel shall compensate the Guest for the damage if the Hotel has
caused such damage to the Guest in the fulfillment or the
nonfulfilment of the Accommodation Contract and related agreements.
However, the same shall not apply in case where such damage has
been caused due to reasons for which the Hotel is not liable.

2

The Hotel is covered by the Hotel Liability Insurance in order to deal
with unexpected fire and other disasters.

Occupancy Hours of Guest Room

Article 10 The Guest shall observe the Use Regulation established by the Hotelwhich are posted within the premises of the Hotel.
Business Hours

Handling When unable to provide Contracted Rooms

Article 11 Business hours of the front desk, etc. of the Hotel are as follows, andthose of other facilities, etc. shall be notified in detail by the provided
brochures, notices displayed, the VOD menu in guest rooms’ TV, andothers.

Article 14

P.3

The Hotel shall, when unable to provide contracted rooms, arrange
accommodation of the same standard elsewhere for the Guest insofar
as practicable with the consent of the Guest.

Hotel Royal Classic Osaka
Terms and Conditions for Accommodation Contracts
2

When arrangement of other accommodation cannot be madenotwithstanding the provisions of the preceding Paragraph, the Hotelshall pay the Guest a compensation fee equivalent to the cancellation
charges and the compensation fee shall be applied to the reparations.
However, when the Hotel cannot provide accommodation due to cause
for which the Hotel is not liable, the Hotel shall not compensate the
Guest.

3

Liabilities in regard to Parking

Article 17

Handling of Deposited Articles

Article 15 The Hotel shall compensate the Guest for the damage when loss,
breakage or other damage is caused to the goods, cash or valuables
deposited at the Front Desk by the Guest, except in the case when thishas occurred due to caused of force majeure. However, for cash andvaluables, when the Hotel has requested the Guest to report its kindand value but the Guest has failed to do so, the Hotel shall compensate
the Guest within the limits of 100,000 yen.
2

The Hotel shall not be liable for the custody of the vehicle of the Guest
when the Guest utilize the parking lot within the premises of the Hotel,
as it shall be regarded that the Hotel simply offers the space forparking, whether the key of the vehicle has been deposited to the Hotelor not. However, the Hotel shall compensate the Guest for the damage
caused through intention or negligence on the part of the Hotel inregard to the management of the parking lot.

Liability of the Guest

The Hotel shall compensate the Guest for the damage when loss,
breakage or other damage is caused, through intention or negligenceon the part of the Hotel, to the goods, cash or valuables which arebrought into the premises of the Hotel by the Guest but are notdeposited at the Front Desk. However, for articles of which the kindand value has not been reported in advance by the Guest, the Hotelshall compensate the Guest within the limits of 100,000 yen, except incase where loss or damage was caused intentionally or by grossnegligence on the part of the Hotel.

Article 18

Custody of Baggage and Belongings of the Guest

Article 16 When the baggage of the Guest is brought into the Hotel before his
arrival, the Hotel shall be liable to keep it only in the case when such arequest has been accepted by the Hotel. The baggage shall be handed
over to the Guest at the front desk at the time of his check-in.
2

The Hotel’ s liability in regard to the custody of the Guest’ s baggage
and belongings in the case of the preceding two Paragraphs shall beassumed in accordance with the provisions of Paragraph 1 of thePreceding Article in the case of Paragraph 1, and with the provisionsof Paragraph 2 of the same Article in the case of Paragraph 2.

When the baggage or belongings of the Guest is founded left after his
check-out, and the ownership of the article is confirmed, the Hotelshall inform the owner of the article left and ask for further
instructions. When no instruction is given to the Hotel by the owner orwhen the ownership is not confirmed, the Hotel shall keep the article
for 7 days including the day it is found, and after this period, the Hotelshall turn it over to the nearest police station.

P.4

The Guest shall compensate the Hotel for the damage caused throughintention or negligence on the part of the Guest.

Hotel Royal Classic Osaka
Terms and Conditions for Accommodation Contracts
Attached table No.1

The breakdown for Accommodation Charge, etc.

Attached table No.2

( Ref. Paragraph 1 of Article 2 and Paragraph 1 of Article 12 )Cancellation Charge for Hotel( Ref. Paragraph 2 of Article 6 )No show

AccommodationDay

1 day prior to
Accommodation
Day

9 days prior to
AccommodationDay

20 days prior to
AccommodationDay

1 to 14

100 %

80 %

20 %

---

---

15 to 99

100 %

80 %

20 %

10 %

---

100 and more

100 %

100 %

80 %

20 %

10 %

Individuals

1) Basic Accommodation Charge[ Room Charge ( or Room and Breakfast charge ) ]2) Searvice Charge[ 1) x 10% ]3) Meals & Drink and Other Expenses
4) Service Charge[ 3) x 10% ]Group

Accommodation
ChargeExtra Charge
Taxes

Total Amount be paid by the Guest

Contents

5) Consumption Tax

Remarks:
1. The percentage signifies the rate of cancellation charge to the Basic
Accommodation Charges.
2. When the number of days contacted is shortened, cancellation charge for its firstday shall be paid by the Guest regardless of the number of days shortened.

6) Accommodation Tax

3. When part of a group booking (for 15 persons or more) is cancelled, thecancellation charges shall not be charged for the number of person equivalent to
10% of the number of persons booked as of 10 days prior to the occupancy (When
accepted less than 10 days prior to the occupancy, as of the date) with fractions
counted as a whole number.

P.5

Hotel Royal Classic Osaka
Rules of Conducts
The hotel takes this opportunity to welcome you and to invite you to make fulluse of our facilities.
Our accommodations and facilities are operated under rules similar to those ofother hotels with international standard. The management kindly requests that
hotel guests observe these rules and hope that your stay with us will be an
enjoyable one. Hotel rules are out-lined in Article 10 of Provisions Governing
Accommodations and are clarified for your convenience.
Guests are graciously requested to observe the following rules:（１）

Not to use the guest room for purposes other than sleeping, eating anddrinking.

（13）

Not to annoy guest by taking sleeping drug or other medicines.

（14）

Not to enter into the private facilities of the hotel without permission.

（15）

Hotel will not accommodate guests when they have infectious diseases.

（16）

Minors are not allowed to stay at this hotel without the consent of theirparents or guardians.

（17）

Do not leave your belongings in the lobby or the hall-way at any time.

（18）

Please keep the money and valuable in the the same at the each guest
room and be notified that the hotel will not be responsible for money andvaluables. Articles such as works of art and antiques, however, cannot be
accepted.

（19）

Your laundry or other belongings will be stored for 3 months in the Front
Office and one day at the cloakroom after your departure.

（２）

Not to order meals or drinks from outside the hotel.

（３）

Not to use the guest room or hallway for cooking, ironing or heating.

（４）

Not to attempt to open windows.

（５）

Not to smoke in bed, a fire hazard.

（20）

（６）

Not to let your visitors use the facilities of your room and not to invite
visitors to your room.

Your account with us should be settles every 7days. Even within 7 days,
the settlement should be made upon our request.

（21）

（７）

Not to move furniture from fixed positions within the hotel room.

If you wish to extend your stay, you are requested to settle your original
account.

（８）

Not to alter or rearrange the fixtures in the room without permission of
hotel officials.

（22）

Without hotel permission, do not shoot photograph and movie for the
purpose of profit and not sell those for a profit.

（23）

Please be advised that when a guest uses the telephone installed in his
room, a maintenance cost will be added to the telephone rate.

（24）

Going outside the guest room dressed in bathrobe or slippers is forbidden.

（25）

Photographing within the hotel premises, either for commercial purpose
or in cases where it would cause a nuisance for hotel guests, is strictly
prohibited.

（９）

Not to bring items into the hotel, such as animals and birds, offensive
smelling items, illegally-owned guns and swords, gasoline, explosives,inflammable items or bulky objects.

（10）

Not to annoy other guests by creating a noise in room or in the hallways.

（11）

Not to gamble in the hotel and not to commit any offense against publicmodesty or public order.

（26）

Not to use the hotel for soliciting business of any type unless speciallyauthorized.

Please be advised that cooking used by the room facilities is highly
prohibited.

（27）

When the guest request the hotel to discard the suitcase or large laggage,
the hotel will charge the disposal fee from the guest.

（12）

P.6

Hotel Royal Classic Osaka
Rules of Conducts（28）

Please make sure that you put trash in the designated place in the roomand facilities.
Do not throw away cigarette butts or trash outside the facilities.

P.7

Hotel Royal Classic Osaka
How to use of equipped facility in room / Emergency Guidance
Please be advised of usage for the equipped facilities in the room.
（１）

Phone
You can call to the other guest room by the phone in the room, without
through the operator. Please hung up the phone and dial the room number
you want to call.

（２）

Air Condition System
Please be advised that the guest can control the air conditioning
temperature, or air volume by the tablet controller or the controller on the
wall.

（３）

Air Puriﬁer
Air puriﬁer is equipped at all guest room in our hotel. Please use it uponnecessary.

（４）Electric Hot Pot
Electric hot pot is equipped at all guest room in our hotel. Please beadvised this electric hot pot is in order to boil the hot walter. Do not use
this electric hot pot to cook some food in the room.

In case of fire or medical emergency, please be advised the following.

P.8

（１）

Fire Occurrence at the guest room
Our hotel equipped necessaru ﬁre detective and extinguish system, such as
the smoke detector and the sprinkler system. However, if you ﬁnd ornotice the ﬁre occurence in the room, please contact to Front desk andevacuate. You can contact to the front by the phone in the room or at theelevator hall. ( Extension to the Front desk is 3600 )Immediately, front clerk or secuiry come to check, extinguish a ﬁre, andguide to evacuate the guest, appropriately.

（２）

Phisycal / Medical Emmergency
During stay, if you feel in bad shape, please do not hesitate to contact to
the Front desk by the phone in the room.