Sysmex
Sustainability Report

2013
Digest Version
Sysmex at a Glance. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Message from the Chairman and CEO . . . . . . . . . . . 3
Highlight 1

Regional Headquarters for the Americas
Expands and Relocates its Oﬃce,
Strengthening Customer Support Infrastructure . . 5
Highlight 2Upgrade of Reagent Production Factory in Jinan:
Better for People and the Environment . . . . . . . . . . . . 7
CSR Initiatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Global CSR Topics
Japan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Americas . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
EMEA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
China . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Asia Paciﬁc . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Sysmex at a Glance

Sysmex is a Global Provider of Diagnostics
Products and Services.
In-vitro diagnostic testing of patient blood and urine samples plays an important role in conﬁrminga patient’s state of health or determining a course of treatment. Sysmex supports healthy lives worldwide
by providing a variety of in-vitro diagnostic instruments and reagents in more than 170 countries in
an integrated system from research and development through production, sales and after-sales support.
Note: Throughout this report, “Sysmex” refers to the Sysmex Group; “Sysmex Corporation” indicates the Company on a standalone basis.

Sysmex products are in use near you.
1 Hospitals
Our products are used inhematology and other ﬁelds in
outpatient/in-hospital checkups
and complete physicalexaminations to discoverchanges or abnormalities inorgans and systems.

1

1

Automated Blood Coagulation Analyzer
CS-5100

Automated Hematology Analyzer
XN-Series XN-2000

Gene Ampliﬁcation Detector
RD-100i

1

Automated Immunoassay SystemHISCL-5000

Sysmex Sustainability Report 2013

XN-Series Reagents1

Integrated System from R&D to Production, Sales and After-Sales Support

R&D

Production

Sales

After-Sales Support

Creating valuable
healthcare testing anddiagnostic technologies

Ensuring high quality andstable product supply

Providing products andservices to more than 170
countries

Responding accurately toeach and every inquiry

Global Network Providing a Variety of Products and Services in More than 170 Countries

EMEA** Europe, the Middle East, Africa

18

Subsidiaries:
Number of employees:

1,149

Americas

China

4

Subsidiaries:
Number of employees:

4

Subsidiaries:
Number of employees:

293

775

Japan
Sysmex Corporation

7

Subsidiaries:
Number of employees:

2,282

Asia Paciﬁc

11

Subsidiaries:
Number of employees:

349

Sales

R&D
Regional
Headquarters

Production

4

2 Animal4

Hospitals

2

Our products are useful inmaintaining the health ofdogs, cats and other pets, aswell as aquarium dolphinsand zoo animals.

3 Pharmacies

4 Sports Training

Our system provides
information on physicalcondition simply by entering
anthropometric measurements
and answers to questions
about lifestyle and diet.

Our product is used for daily
training programs andnutritional maintenance toregularly check the hemoglobin
levels of athletes in training
programs for gyms and school
sports teams.

Healthcare Support System
PROWELL

Peripheral Blood Vessel
Monitoring System ASTRIM SU

3

Automated Hematology Analyzer
pocH-100i V Diﬀ

Sysmex Sustainability Report 20132

Message from the Chairman and CEO

Contributing to Health and Building Trustand Conﬁdence among People Worldwide
Taking on the Evolution of Healthcare
and Meeting Global Health Needs
Ever since its founding in 1968, Sysmex has createda wide spectrum of products and services inthe diagnostics ﬁeld based on advanced technologies.
Diagnostics play a vital role in healthcare by enabling
the early detection of disease, the determinationof treatment and the prevention of illness.
The healthcare environment is currently
undergoing dramatic changes due to shifting social
structures. In emerging countries, economic
development and population growth are rapidly
increasing healthcare needs. On the other hand,advanced countries are facing declining birthrates andaging populations, and individual values for healthcare
are increasingly diversifying. Sysmex’s products arebeing used at healthcare facilities in over 170 countries
around the world, and we are responding to thesechanges and striving to create innovative values
with the aim of contributing to the advancementof healthcare. We want to respond to the desireof people across the globe: “to stay healthy”.
In ﬁscal 2012, we acquired approval to provide our
XN-Series, the ﬂagship models in the hematology ﬁeld,
in the United States and China, and continued our
global acceleration of sales where we had alreadyobtained approval, such as in Japan, Europe and the Asia
Paciﬁc region. The XN-Series has been acclaimed forease-of-use in the lab as well as functionality, resulting
in its receiving Germany’s iF Product Design Award
2013 after receiving the Good Design Gold Award
2011 in Japan.
We also launched the HISCL-5000 automatedimmunoassay system in Japan, a new model in the ﬁeldof immunochemistry testing, which aids in the diagnosis
of infectious diseases, cancer and heart diseases.
The HISCL-5000 delivers rapid test results, realizes
pre-examination testing for better patient service
and improves clinical laboratory’s testing eﬃciency.
In the life science ﬁeld, we received approval from3

Sysmex Sustainability Report 2013

Japan’s Ministry of Health, Labour and Welfare ofan additional indication of our lymph node metastasis
rapid diagnosis system for stomach cancer, in
addition to breast cancer and colon cancer. We arealso working to standardize the rapid detectionof lymph node metastasis in other types of cancer.
“Shaping the advancement of healthcare” is Sysmex’s
mission. Accordingly, we aim to create valuable healthcare
testing technologies that contribute to patients’ healthand quality of life (QOL), and strive to improve theeﬃciency and quality of testing at healthcare facilities.

Building Trust and Conﬁdence among
Our Stakeholders
We aim to build trust and conﬁdence among our
stakeholders in accordance with our Group
corporate philosophy, the “Sysmex Way.”In ﬁscal 2012, Sysmex America, which is
the regional headquarters for the Americas, relocatedand expanded its corporate oﬃces, oﬀering newservices and support to accommodate increased
market demand. One of these is the streaming video
service from the new studio featuring live broadcasts
demonstrating, for example, instrument operation andemergency repair procedures. We will continue toexpand these services to improve customer satisfaction.
We also rebuilt the reagent production factory in Jinan
to accommodate the rapid growth of the Chinese market.
The new plant was constructed with worker motivationand harmony with the global environment in mind.
Sysmex was also a special sponsor of the Kobe
Marathon 2012, staged by the city of Kobe, for the second
year in a row, because our policy is to contribute a healthysociety through sports. We will oﬀer encouragement tothe approximately 20,000 runners and provide overall
support as we participate in the event in 2013.

New Group Mid-Term Management Plan
Sysmex launched the new Group Mid-Term Management
Plan in April 2013 with the goal of maintaining our highlevel of growth and further enhancing proﬁtability.
The plan is aimed at building a foundation for
future growth by reinforcing our business promotion
structures in each ﬁeld of testing, according to
the business unit structure, continuously investing in R&D
and strengthening production capacity by improving
production bases. The plan represents our aim of being
a company that generates new value through unique
technologies and business models, and executes rapidly.
In April 2013, Sysmex established the Mid-Term
CSR Plan (ﬁscal 2013–2015) based on the 10 Principlesof the Global Compact, which Sysmex joined in 2011,
and the ISO 26000 international standards for social
responsibility. Based upon this plan, we will pursue
CSR management aimed at resolving social issues.
Sysmex will continue working to achieve sustainable
development of the Group and the global community.
We would like to ask our stakeholders for their continued
support and understanding of all our endeavors.
August 2013
Hisashi Ietsugu
Chairman and CEO

Corporate Philosophy

Shaping the advancement of healthcare.

We continue to create unique and innovative values,
while building trust and conﬁdence.

With passion and ﬂexibility, we demonstrate ourindividual competence and unsurpassed teamwork.

Sysmex Sustainability Report 20134

Highlight 1

USA

Entrance

Cafeteria

Collaboration area

Showroom

Sysmex America, Inc.
Sysmex Group’s regional headquarters for the Americas
Location: Chicago, U.S.A.
Main business: Sales of in vitro diagnostic systems
and reagents

Regional Headquarters for the Americas
Expands and Relocates its Oﬃce,
Strengthening Customer Support Infrastructure
Sysmex America, which is the regional headquarters for North, South and Central America, hasrelocated and expanded its corporate oﬃces, strengthening its service and support infrastructure
to accommodate increased demand.

High-Quality Proprietary Services
Making Sysmex No. 1 in Customer
Satisfaction for 13 Consecutive Years
Sysmex ﬁrst established a subsidiary in the UnitedStates in Chicago in 1979, and in 2003 began providing
direct sales and support as Sysmex America, Inc. (SAI),
which serves as our regional headquarters.
Since then SAI has sought to improve customer
satisfaction and develop proprietary service andsupport. Sysmex Network Communication Systems(SNCS) is an online network support service usedby numerous customers thatmonitors the performance ofcustomers’ analyzers in real time,
contributing to stable operations.
Sysmex has received the top
ranking among manufacturersof hematology analyzers
in a survey of customer
satisfaction*1 for 13 consecutive
years for its eﬀorts of service
system and activities.

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Sysmex Sustainability Report 2013

SAI’s high service quality has also earned
the MarketTools ACE (Achievement in Customer
Excellence) Award*2 for two consecutive years.

* 1 IMV Service Track US user survey*2 The MarketTools ACE Award acknowledges companies foroutstanding achievement in customer satisfaction, employee
satisfaction and partner satisfaction.

Expanding and Relocating CorporateOﬃces to Accelerate Business
Development
SAI relocated and increased the size of its corporate
oﬃces in September, 2012 to match the expansionof its business in the Americas and pursue its
growth strategy.
Situated near the previous location, SAI’s newoﬃces are in Lincolnshire, Illinois, providing quick
access to Chicago’s O’Hare International Airport.
SAI continues to use the former corporate campus
for customer training on products. The new oﬃce
has ample space for future expansion
accompanying growth.

Opening Ceremony
The September 2012 opening ceremony was attended by more than
300 people, including the local mayor, customers and employees.

Video
Streaming

Virtual Customer
Training Service

New oﬃce

Fully equipped studio forstreaming videos of diagnostic
instrument operatingprocedures

Sysmex America

Network

Recording a video

Realizing interactive broadcasting

Strengthening Our Virtual Customer
Training Services while Reducing
Environmental Impact
SAI’s sales and service coverage area is very broad,with the US area alone encompassing four timezones. SAI therefore began oﬀering virtual training
services to bring service and support to the customers
in this broad region, including those in Canada.
The newly built virtual training studiobroadcasts live streaming of diagnostic instrument
handling for customers under contract, including
training programs, such as instrument operation
procedure and emergency repairs. These trainings
are geared to the degree of experience and skill of
the medical technologist.
The use of virtual training reduces the timeand costs that were associated with visits to
Chicago. Environmental impact is also reduced
because the CO2 emissions that accompany travel
are eliminated.
Sysmex will continue to provide a full range of
products, services and support that meet the needsof customers in the Americas and across the globe
as we strive to contribute to the development ofhealthcare.
Words from an Employee

Making it Easier on
Customers LocatedFar Away
Zach Siejka
Customer Training
Sysmex America

We recently opened a studio from which we
provide high-quality online training.
The use of online streaming video
training programs allows customers to takethe training they want when they want it—“just in time”—at their own workplace. Our
goal in establishing this online streaming
video training system is to provide higher
quality and value than our competitors.

Sysmex Sustainability Report 20136

Highlight 2

Employee welfare wing

Factory wing

Biotope

Front gate and guard room

China
Jinan Factory(Jinan Sysmex Medical Electronics
Co., Ltd.)
Location: Jinan, Shandong, China
Business: Manufacture and salesof diagnostic reagents

Upgrade of Reagent Production Factory in Jinan:
Better for People and the Environment
Sysmex has renovated its reagent production factory in Jinan, which commenced production in April 2012.
This advanced reagent production factory takes into consideration the environment, people, quality
and eﬃciency, and its future capacity will meet growing demand in China.

Stable Supply of Reagents to Meet
Growing Demand for Laboratory
Tests in China
Sysmex established its ﬁrst Chinese reagent
production factory in Jinan in 1995 and its second
factory in Wuxi in 2003 to provide a stable supplyof reagents to customers in the Chinese market.
China’s recent economic development has
spurred healthcare system reform and encouraged
eﬀorts to enhance the country’s healthcare
environment, causing demand for testing to expand.
We therefore upgraded the reagent production
factory in Jinan to meet growing demand in China,
starting production at the new facility in April 2012.

Designing a Factory That is Good forPeople and the Environment
We built the new factory based on four concepts
from a CSR perspective: ECO, Human, High
Quality and Flexible.
Aiming for an eco-friendly factory, Sysmex

7

Sysmex Sustainability Report 2013

took such measures as using resources eﬀectively
and providing greenery around the factory.
For example, we installed energy-conserving
equipment such as high-eﬃciency air conditioning,
automatic lighting controls and exterior lightingthat relies in solar power.
We also designed the piping system toconserve energy in cleaning processes, and keep
temperatures down inside the factory by
maintaining greenery on the roof and in
the exterior spaces.
We have sought to create a safe and clean
workplace where our employees would feel safe
and comfortable. For example, by mechanizing
the conveyance of heavy products we can reduce
workplace accidents. We also use natural lighting
in workplaces, which has a refreshing eﬀect tocreate bright and healthy-feeling spaces. We
expanded our employee welfare facilities, such as
the dining hall and recreation areas, and madea biotope and walkways that impart a refreshingnatural feeling.

The Environment

PeopleAn Eco-Friendly Factory that Takes
the Global Environment into Consideration

Enhanced Employee Productivity
and Motivation• Energy-conserving air conditioning andlighting installed• Energy-conserving piping arrangement• Solar power used for exterior nighttime lighting• Rooftop gardens• Mechanized heavy-product conveyance• Natural lighting in work areas• Open terrace, biotope and walkways• Open and airy dining and recreation rooms

ECO

Human

Concept of
the New Factory

Solar-powered lamps

High
Quality

Flexible

Dining room with natural lighting

Quality and Eﬃciency

Future Capacity

Making Products that Assure
Customer Satisfaction

Accommodating the Rapid
Growth of the China Market• Process automation for preventing quality
ﬂuctuation• Automated process recording strengthens
quality checks• The layout for a factory tour

Four Renewal Concepts
While the pursuit of quality and eﬃciency
and the ability to expand in the future are
givens, we take the global environmentand our employees into considerationfrom a CSR perspective.

New production line seen froma factory tour corridor

Building a Highly Eﬃcient and Flexible
Production Space for the Future
Following concern for the environment and people,
two other concepts are quality/eﬃciency and future
capacity. The goal of the reagent production factoryin Jinan is to make products that instill customer
conﬁdence and assure their satisfaction, so we havepursued quality and eﬃciency. Through this factory
renewal, we have created new production lines thatblend an automated line for the quality-assured
manufacturing with well-trained human skills for
ﬂexible manufacturing. We also have incorporated
a layout for a customer factory tour.
We anticipate population growth and risingdemand for diagnostic testing in China, so we designed
the new facilities to have the ﬂexibility to meetincreasing demand, enabling capacity in
manufacturing area for mainstay products toapproximately quintuple.
We will continue to improve our production
structure so that we can accommodate future
market enviroment and growth, allowing us• Expansion of manufacturing area formainstay product• Installation of expandable production lines• Additional production space available for
products in diﬀerent manufacturing processes

Expandable production area

to meet rising testing demand in China as well as
the rest of Asia while contributing to the improvementof regional healthcare and the QOL of patients.
Words from an Employee

Supplying Good Products
from a New Factory witha Comfortable Working
Environment
Liu Tong
Management Planning Department
Jinan Sysmex

The new factory has commenced operation,
and work eﬃciency has improved by thestreamlined production area. Automation has
also reduced the burden on employees, which
increases production capacity and creates a
better working environment. The new factoryhas more greenery, so I can enjoy my lunch innatural, comfortable surroundings.
The pleasant work environment at
the new factory inspires all of us to continue
eﬀort to provide customers with a stablesupply of superior products.

Sysmex Sustainability Report 20138

CSR Initiatives Setting Mid-Term Objectives for CSR Activities
In April 2013, Sysmex established the Mid-Term CSR Plan (ﬁscal 2013–2015) based on the 10 Principlesof the Global Compact and ISO 26000 international standards for social responsibility, to foster CSR
eﬀorts. Sysmex will contribute to the resolution of social issues by applying PDCA to its CSR eﬀorts
based on this plan. (See Table 1.)
We have revised our long-term environmental objectives after taking our eﬀorts up to now into
consideration. (See Table 2.)

Table 1. Sysmex Mid-Term CSR Plan (Fiscal 2013–2015)
Category

CSR Mid-Term Objectives

Plan

Organizational
governanceReinforcement of the compliance system

Revision of Group compliance system

Improvement of business continuity plan

Continuous improvement of business continuity plan
Promotion of female employee activity

Human rights /Labour practices

Promotion of diversity

The Environment

Promotion of Environmental activities
based on the long-term environmental
objectives, Sysmex Eco-Vision 2020

Oﬀering eco-friendly products and services

Promotion of fair trade

Revision of Group compliance system concerning fair trade

Promotion of CSR procurement

Establishment and notiﬁcation of procurement policies
from the CSR point of view

Enhancement of information security

Shoring up the information security system

Improvement of customer satisfaction

Enhancement of our Voice of the Customer (VOC)-based
manufacturing and service structures

Promotion of corporate citizenshipactivities and philanthropy

Promoting activities based on the Policy on Corporate
Citizenship Activities and Philanthropy

Fair operating
practices
Consumer issues
Community
involvement anddevelopment

Making the workplace more motivating

Reduction of the environmental impact of our operations

Table 2. Long-Term Environmental Objectives (Fiscal 2020)(Sysmex Group Environmental Action Plan ― Sysmex Eco-Vision 2020)
Items

Long-Term Environmental Objectives (FY 2020)

Promote eco-friendly products and service models• Develop eco-friendly products by giving consideration for energy saving, downsizing,weight-reduced packaging• Develop products with no animal-derived ingredients• Develop products that meet local regulations• Promote eco-friendly service models

Environment
consciousness in
product life cycle
process

Reduce carbon dioxide emissions for logistics by 50%(per unit of freight ton-km: Japan domestic and inter-regional transportation)*1 (Base year: FY2010)

Reduce greenhouse gas emissions at business oﬃces by 50%(per unit of consolidated sales)*2 (Base year: FY2008)

Environment
consciousness atbusiness oﬃces

Achieve a recycle rate of 93% or higher at all business oﬃces(Japan region: 99%, other regions: 83%)*3

Reduce water usage at reagent factories by 10%(per unit of amount of Production) (Base year: FY2008)* 1 Sysmex Corporation*2 Business oﬃces: All Factories and major business sites*4 (head oﬃce, Technopark, Solution Center, R&D Center, Regional Headquarters and factories)*3 Business oﬃces: All Factories and major business sites that product and/or chemical substances are handled (Technopark, Solution Center and factories)*4 Major business sites: Elected according to the employee number in the business site and/or volume of environmental impact
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Sysmex Sustainability Report 2013

Global CSR Topics
The following are our major CSR progress in ﬁscal 2012 by region.

AmericasP.13

Promoting educational
opportunities for employees
and personnel exchanges thattranscend national borders
Supporting eﬀorts to ﬁght
disease as a healthcarecompany

EMEA** Europe, the Middle East and Africa

P.15

Nurturing an open corporate
culture to be a good place to
work
Actively using natural energy
to reduce CO2 emissions

Japan

P.11

Supporting the smooth
return to work of employees
who have taken childrearingor nursing care leave
Pursuing a variety ofcorporate citizenshipactivities in cooperation
with local communities

China

P.17

Supporting eﬀorts to enhanceclinical professionals’ skills inproviding advanced healthcare

Asia Paciﬁc

P.18

Developing corporate
citizenship activities to bea Company rooted in local
communities

Sysmex Sustainability Report 201310

JapanSupporting the Smooth Return to Work of Employees Who Have
Taken Childrearing or Nursing Care Leave
Sysmex Corporation has established a well-planned system for promoting a good work-life balance for its employees.
While this of course includes support for raising and caring for children, we also support employees who need nursing
care for parents or other family members, to nurture a workplace environment where people feel reassurance.

Focus on Support for Work-Life Balance

Implementation of New Support Systems

Sysmex Corporation offers childcare leave and shorter workhour systems to ensure that parents can spend as muchtime together with their children as possible. We haveopened the Sysmex Kids Park, an in-house daycare center,at our Technopark, a research and development office,which provides full- and part-time daycare for babies.
We also have established hiring and employment
systems that correspond to the diverse lifestyles of ouremployees.

In February 2013, Sysmex Corporation implemented a new
support system to facilitate the smooth return to work of
employees who have taken childrearing or nursing careleave, and the employee is loaned a tablet or notebook
PC that he or she can use to connect to the Sysmex
email system and intranet. Three months prior to
returning to work the employee on leave can begin
viewing “in-house only” company information.
Being cut off from the workplace can be an obstacle
to a later smooth return. However, this set-up allows theemployee to access Company information at home inreal-time, and enables better communications withcolleagues through email. This IT-based system helps theemployee get through the leave period without
experiencing the torment of feelings of alienation andloneliness, and also allows the employee to play an activerole at the workplace upon his or her return.

Work-Life Balance Support Systems
Reemployment system for employees who havesuspended careers to raise children or provide
nursing care
Flextime system
Accumulated paid-leave system used by employees
caring for sick children or parents
Implementation of systems allowing employees who
have taken leave for childrearing or nursing care toview Company information prior to returning towork New!
In-house childcare facilities (for full- and part-time use)

Words from an Employee

My Return to Work was
Worry-Free Thanks to
the Return-to-Work
Support System.
Rino Matsuzaki

Next-generation support certification
logo (nicknamed “Kurumin”) received
from the Ministry of Health, Labourand Welfare in FY2011

Sysmex Kids Park in-house daycare center

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Sysmex Sustainability Report 2013

Quality Management System Department
Sysmex Corporation

I used the return-to-work support system after taking 18 monthsof childcare leave. I was concerned after having been awayfrom work for such a long time, but by using the PC loaned tome under the system I was able to view company information,
and also was able to keep in touch with my colleagues via email.
This allowed me to feel confident about returning to my job.

Pursuing a Variety of Corporate Citizenship Activities in
Cooperation with Local Communities
Sysmex Corporation is aware of its responsibilities as a good corporate citizen, so we actively participate in our local
communities. This includes helping to invigorate our home community of Kobe and supporting programs that
contribute to the health of people there, as well as engaging in a broad variety of other corporate citizenship activities.

Special Sponsorship of the Kobe Marathon
2012
Sysmex Corporation was a special sponsor of the Kobe
Marathon 2012, held in November 2012, for the second
year in a row. In addition to providing the bib numbers to
be worn by the approximately 20,000 runners, we
exhibited at the Kobe Marathon EXPO 2012, and Sysmex
employee volunteers provided comprehensive event
support by supplying water and other efforts.

Support for the Letters for the Future Project
Sysmex Corporation is a corporate supporter of the Lettersfor the Future Project sponsored by the non-profit Japan
Philanthropy Association. Through this project, derivationof a name and stories of family members associated withthe birth of a child are put in a letter for future viewing. In
January 2013, we held an event related to this project at
the Sysmex in-house daycare center, at which parents put
their thoughts and feelings in letters to their children,
strengthening family ties.

Post-Earthquake Reconstruction Support
through Our Products
In July 2012, Sysmex Corporation loaned diagnostic
instruments and provided the advisory services of our
in-house dieticians to the Akita Association of Medical
Technologists for use in the health checkups it provides
free-of-charge to victims of the Great East Japan
Earthquake. On the date of the health checkups, it
provides ranging in age from young children to theelderly were provided services such as hematology
testing, urinalysis and measurements of visceral fat.

Kobe Marathon 2012

Words from an Employee

Our Support Helped
the Runners Participate
with Confidence.
Kozue Nagai
IR & Corporate
Communication Department
Sysmex Corporation

Sysmex was a special corporate sponsor of the 2nd Kobe
Marathon, and I took part in a company project to help
make the event a success. The goal of the project was todevelop the marathon’s theme of “Thanks and Friendship,”so employees formed teams to provide water andencouragement to the runners, and also provided
information at the EXPO and through the Sysmex Kobe
Marathon Special Website. This made for a livelier meet andinspired confidence in the runners. I believe that the 3rd
Kobe Marathon, to be held in November 2013, willcontribute to the enlivening of our home-base of Kobe.

Health checkups for Great East Japan Earthquake victims

Sysmex Sustainability Report 201312

Americas
Promoting Educational Opportunities for Employees andPersonnel Exchanges that Transcend National Borders
Sysmex America, our regional headquarters for the Americas, strives to offer employees a variety of educational
opportunities. We respect individuality and human rights, and are working to create a motivating workplaceenvironment so as to maintain high levels of employee satisfaction.

Introducing Extensive Training Programs
Sysmex America has been executing educational programsin coordination with outside institutions since 2005.
We offer training programs covering 40 themes that arestrongly connected to Sysmex’s business, and haveachieved a 90% satisfaction level among employees who
have enrolled.
In addition to group training, we also have madeapproximately 180 types of e-learning program available.
In addition, we have created a scholarship funding program forproviding up to $5,250 in financial support to employees
pursuing self-directed study at outside institutions.
In addition to the above, Sysmex America is also
cultivating business leaders through our Mini MBA
Program, in which enrollees sharpen basic skills, such as
finance and management, analyze Sysmex’s issues andstrengths over a period of three-months or more, andmake recommendations.

Mini MBA Program graduates

Global Personnel Exchange Program
Our global personnel are the source of our management
strength and the core of our global business, and Sysmex
focuses on their training so as to develop skills andcreate a nurturing work environment.
We promoted exchanges of Japanese and overseas
personnel in fiscal 2012 by instituting the Global
Personnel Exchange Program for strengthening ties
through deeper mutual understanding. In November
2012, our Group companies in America, Canada, andBrazil dispatched eight employees to Japan for about two
weeks, where they visited the Sysmex businessoffices and got to know their counterpartsin Japan.

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Sysmex Sustainability Report 2013

Global Personnel Exchange(office tour)

Global Personnel Exchange(experiencing a tea ceremony)Supporting Efforts to Fight Disease as a Healthcare Company
Sysmex America has engaged in the development of the healthcare sector for many years, and seeks to contributeto the creation of good society from a health perspective. We therefore support the voluntary health charity efforts
of local employees.

Support for NPO Engaged in Blood Cancer Research Grants and Patient Support
Sysmex America continuously supports the Leukemia& Lymphoma Society (LLS), which provides funding forblood cancer research and patient support.
Volunteers from Sysmex America joined in LLS’s
fundraising “Illinois Man & Woman of the Year”
campaign. Participants in the campaign planned andexecuted fundraising activities, with the monies raised
donated to LLS. During this year’s campaign, volunteer

employees invited employees, their families, friends,
and local residents to a dance event, beach party, and golf
event, to gather money for donations totaling $78,803.
Sysmex America also provides support
to the American Cancer Society and the American Heart
Association.

Presentation of donation to the Leukemia & Lymphoma Society

Sysmex employee volunteer(with a child receiving support through the campaign)

Sysmex Named to Companies That Care Honor Roll for
its Corporate Citizenship Activities
Sysmex America was selected for 2013 Honor Rollstatus by an NPO in the United States. Sysmex has
been awarded this honor for five consecutive years
since 2009 in recognition of the company’s efforts
to encourage corporate citizenship activities create
a motivating workplace, and other practices.

Sysmex Sustainability Report 2013

14

EMEA

*

* EMEA (Europe, the Middle East and Africa)

Nurturing an Open Corporate Culture to Be a Good Place to Work
Sysmex Europe, our regional headquarters for the EMEA region, maintains a lively workplace where employee
human rights are respected and each individual feels motivated. We are undertaking measures to create anurturing, open and fair corporate culture.

Creating an Open Corporate Culture
Sysmex Europe creates many opportunities forcommunication among employees, such as marketing
meetings, function meetings, and unit meetings. Eachseason brings events in which all employees canparticipate, as well as a Christmas party, all of whichconstitute good chances for in-house communication.
Sysmex Europe has also adopted an open-door
policy, and encourages employees to speak frankly withmanagers.
Employee event

High Marks in the Employee
Satisfaction Survey
For the first time Sysmex Europe took part in abenchmark study on quality and attractivenessof workplace culture along with over 400
companies in the form of a survey by a German
researcher. In the survey, 90 percent of ouremployees confirm that Sysmex Europe is a very
good place to work, landing Sysmex Europe
among Germany's Best Employers in 2012.
Employees of Sysmex Europe, selected as one of Germany’s Best
Employers in 2012

Selected as No. 1 in Customer
Satisfaction Survey
In the IVD Service Monitor 2012, an annual
survey of five major companies handlinghematology analyzers, Sysmex Europe waschosen No. 1 in customer satisfaction survey
for the second year in a row.

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Sysmex Sustainability Report 2013

Actively Using Natural Energy to Reduce CO2 Emissions
A strong sense of environmental awareness exists in Europe, so Sysmex Group companies in Europe engage ineco-friendly efforts in response to community demand.

Reducing Environmental Impact
More than anything else, Europe today demands
companies reduce environmental impact acrossthe entire range of their business. Sysmex Group companies
in Europe are giving their all to meet the expectations of
the community.

Efforts in Germany
Sysmex Europe is making all efforts to switch torenewable forms of energy, such as water, wind,geothermal heat, and sunlight. Photovoltaic systems arebeing installed at our own factories, and we are entering
into renewable energy power supply agreements withpower companies in an effort to increase our ratio ofrenewables-derived power purchased.
We have been actively implementing effective
power use measures, such as the full-scale launch ofa heat recovery system, since fiscal 2012. We are also using
eco-cars in our company fleet. Another way we broadly
reduced CO2 emissions was to move the reagent
warehouse closer to the Neumünster factory, cutting
the distance by around 90 km.

Photovoltaic System (Sysmex Europe Neumünster factory)

Wind
Power
Water
Power

Renewable Energy Geothermal
Heat
Sunlight

Efforts in France
Sysmex France operates an ISO 14001-based
environmental management system to reduce
environmental impact. In addition to curbing waste
emissions and practicing waste separation, the company
has reduced annual per-vehicle fuel consumption by 5%,
and promotes “eco-driving.”
Sysmex France has also succeeded in reducing usedpaper volume by switching to a lighter gauge of paperand encouraging two-sided printing.

Eco-car using natural gas(Sysmex Europe)

Sysmex Sustainability Report 201316

ChinaSupporting Efforts to Enhance Clinical Professionals’ Skills in
Providing Advanced Healthcare
Healthcare needs are growing in tandem with the rising economy in China, and Sysmex is working to help bringabout a healthy society.
We conduct programs for study and training in China, mainly at Sysmex Shanghai.

Seminars in China
Sysmex keeps clinical professionals updated on scientificinformation by sponsoring seminars and study sessions
for doctors and medical technologists. In fiscal 2012,
Sysmex Shanghai held the 15th Scientific Seminar and XN
launch event after receiving approval in China for the
XN-Series, our flagship model in the hematology field.
We held lectures by specialists and information
sessions on themes such as clinical testing in the
medical system reform currently underway in China, as
well as an XN-Series introductory presentation. These
were attended by 1,200 clinical professionals fromaround China.

Training Program Aimed at Standardizationof Clinical Testing Technologies
In July 2012, we held a training program in Jinan,
Shandong Province, to provide technical support forclinical technologists concerning clinical testing
standardization in cooperation with the Chinese Societyof Laboratory Medicine and the Chinese Hospital
Information Management Association. Around 150
clinical technologists attended. As the sole sponsor ofthis public clinical technologist program, in addition toparticipating Sysmex Shanghai spent around twomonths preparing it.
This program constituted the largest-scale training
project in Shandong, and everyone, including the publicagencies, showed great appreciation for Sysmex’s
support.

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Sysmex Sustainability Report 2013

15th Sysmex Scientific Seminar in China

Training program aimed at testing standardization

Asia Pacific
Developing Corporate Citizenship Activities to Be a Company
Rooted in Local Communities
In the Asia Pacific region we are engaging in activities that meet community
needs, aiming for development with local communities.

Support for a Sewing Learning Center in
Malaysia
Sysmex Malaysia donated RM3,000 toward theestablishment of a sewing center operated by Jumble
Station, a community outreach initiative of Parents
without Partners Bhd, an NGO created to gather
donations to assist single parents.
22 representatives of Sysmex Malaysia and two
from Sysmex Asia Pacific attended the center’s opening
ceremony in May 2012.
The center is offering training of sewing classes bywell-known local designers at a low cost for housewives
and single mothers who need income-producing skills.
The women are able to cover living expenses once they
can take dressmaking orders.
In the future the center plans to hold English classas well as arts and crafts classes for children, along withsewing classes. Sysmex Malaysia will continue tosupport the center, to assist community development.

Taking on Interns from India
Sysmex accepts students seeking work experience aspart of our support for employment in the regions
where we conduct business.
While up to now we had taken on interns fromSouth Korea, China, Russia, and other countries, in May
2012 we invited three Indian students to Japan, where
they toured plants and got experience in instrument
maintenance. This was the first time Indian students
had done internships at Sysmex.
These efforts provide opportunities for Sysmex togain the interest of students overseas. We will continue
such internship programs as part of our efforts to foster
regional development in tandem with the growth of ourbusiness.

Jumble Station Sewing Learning CenterWork experience of interns from India

Sysmex Sustainability Report 201318

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Tel +81-78-265-0500 Fax +81-78-265-0524