JustAnswer Celebrates 20 Years of Helping People Connect with Experts Online
The world’s largest expert-on-demand platform, JustAnswer now has thousands of professionals
in 150+ categories answering up to 10K questions a day
SAN FRANCISCO (November 1, 2023) – JustAnswer, the world’s largest expert platform,
announced today that November 2023 marks the company’s 20th anniversary in business. The
milestone highlights two decades of successfully connecting verified and vetted experts acrossan array of fields with consumers around the world for immediate, online professional help.
One of the original pioneers in the gig economy, JustAnswer was founded by CEO Andy Kurtzig
in 2003 when his wife was seeking a way to quickly and easily speak with health professionals toconsult about her pregnancy concerns. Over the next 20 years, the platform quickly expanded
to encompass dozens of categories from health, legal, finance and tech to veterinary, car repair
and more, and a network of thousands of professionals ready to help people on demand, 24/7,
365 days a week. JustAnswer Experts now provide about 4 million solutions a year and answer
about 10,000 questions a day – roughly one question every 9 seconds.
With more than 650 employees spread across three continents, JustAnswer also serves
customers around the world, operating international sites in the United Kingdom(justanswer.co.uk), Germany (justanswer.de), Spain (justanswer.es) and Japan (justanswer.jp) as
well as the US.
“Over the years, many other players big and small have tried to enter this space to create adigital marketplace for on-demand professional services similar to JustAnswer, but none ofthese challengers have succeeded in replicating what we do – delivering affordable, expert help
to people when they need it,” said Kurtzig, adding that the company’s early investment in AI via
the Pearl chatbot has been critical to the company’s ongoing success.
“Connecting people with experts might seem simple, but it requires a lot of work and skill to do
it in a way that benefits everyone: people get the help they need fast, experts get paid well, andour revenues keep growing,” he said. “That’s why we’ve built a unique system that combines
human and AI capabilities, to give consumers and experts the best of both worlds.”
For Charles Schwab, an early investor in JustAnswer who also sits on the company’s Board ofDirectors, the ability to democratize access to a wide array of professional services by bringing

them online is one of the key factors that led him to invest in the company from its earliest
days: “Andy and JustAnswer are democratizing Professional Services, making Lawyers, Doctors,
Vets and other Experts accessible to the average person. They have created a marketplace thatmatches people with vetted experts in a quick and simple way. They have also employed AI toboost the efficiency and customer experience of this process. This combination of unrivaled
human expertise and AI gives JustAnswer a competitive advantage as it enters its next phase ofgrowth.”
For Charles Schwab, an early investor in JustAnswer who also sits on the company’s Board ofDirectors, the ability to democratize access to a wide array of professional services by bringing
them online is one of the key factors that led him to invest in the company from its earliest
days: “Andy and JustAnswer are democratizing Professional Services, making Lawyers, Doctors,
Vets and other Experts accessible to the average person. They created a marketplace thatmatches people with experts in a quick and simple way and have also employed artificial
intelligence to boost the efficiency and improve the customer experience of the process. This
combination of unrivaled human expertise and AI gives JustAnswer a competitive advantage as
it enters its next phase of growth.”
In recent times, JustAnswer has focused on creating new products reflecting current trends andtechnology and leveraging the combination of AI + human expertise, including a ChatGPT
Verifier tool enabling people to verify AI-generated responses via live JustAnswer doctors, vets,
lawyers and other experts.
For more specifics on key JustAnswer milestones, achievements and testimonials from
customers and experts,
visithttps://www.justanswer.com/blog/justanswers-20-year-journey-milestones-achievements-and-beyond.
About JustAnswer
JustAnswer is an online platform that connects people with live Doctors, Lawyers, Veterinarians,Mechanics and other verified and vetted Experts for real-time, personalized assistance andanswers to just about any question or problem 24/7. With more than 13,000 experts across 150
categories, JustAnswer is the leading destination for accessing affordable professional help
on-demand when and from wherever you need it.
###Media Contact:
Aimee Grove for JustAnswer: press@justanswer.com; phone: 415-706-1906