ThermoMixer / ThermoStat Service
Temperature Control & Mixing Service Agreements
The right heating, cooling and mixing conditions are madevery easy with our Temperature Control and Mixing
instruments. We also understand that slight deviationsin temperature and mixing frequency of your samples
can affect their reaction conditions and may lead to
non-reproducible results.
To guarantee you the precise function of the instrument
we offer manufacturer designed maintenance services.

Contact us today: www.eppendorf.com/epservices

We care for your sample - with our mix of services!

With our Performance Plans options we will make surethat your instruments are in good working condition
with a professional maintenance and certification
service.

Temperature Control and Mixing Service Agreements
Service Operation

Advanced Care

Premium Care

Extended Warranty
Plus

Order Number^

0082100325

0082100320

0082100345√√√

Checks and Maintenance
Cleaning of housing
Visual check of housing√√√Visual check of plate holder√√√

Cleaning of accessories√√√

Visual check of accessories√√√

Functional CheckLED, display and keyboard check√√√

Functional check with service functions√√√

Check of SmartBlock or exchangeable thermoblock detection√√√

Check of mixing, heating, cooling and vortexing*

√

√

√

Check of ThermoTop detection√√√

Check of timer√√√

Verifcation of speed & temperature**

√

√

√

√

√

√

Check List provided

√

√

√

Dated service sticker to confirm Eppendorf service√√√

One year

One year

One year

SoftwareEvaluation of stored data
Documentation

Supporting Information
Contract period
Number of routine preventive services included
Cost of repairs/parts replacement outside scope ofpreventive maintenance visit (where Eppendorf product warranty
has expired)^ Additional travel charges may apply for non-metro services.
* Without measurement.
** Maximum 2 blocks. Additional blocks will be charged separately.

OneOneOne

20% discount on allparts, labour
and travel costs

Includes all parts,
labour, and travel

Includes all parts,
labour, and travel

Temperature Control & Mixing Preventative Maintenance
Service Operation
Preventative Maintenance
Order number for Mixer/Thermostat

0082100260

Checks and Maintenance
Cleaning of housing√

Visual check of housing√

Visual check of plate holder√

Cleaning of accessories√

Visual check of accessories√

Functional CheckLED, display and keyboard check√

Functional check with service functions√

Check of SmartBlock or exchangeable thermoblock detection√

Check of mixing, heating, cooling and vortexing*√

Check of ThermoTop detection√

Check of timer√

Verifcation of speed & temperature**√

SoftwareEvaluation of stored data√

Documentation
Check List provided√

Dated service sticker to confirm Eppendorf service√

Supporting Information
Contract period
Number of routine preventive services included
Cost of repairs/parts replacement outside scope ofpreventive maintenance visit (where Eppendorf product warranty has expired)

One year
OneNot included^ All prices exclude GST and are in AUD. Additional travel charges may apply for non-metro services.
* Without measurement.
** Maximum 2 blocks. Additional blocks will be charged separately.

Eppendorf South Pacific Pty. Ltd. · Level 1, 97 Waterloo Road · Macquarie Park · NSW 2113 · Australia
Phone: +61 2 9889 5000 · Fax: +61 2 9889 5111
E-mail: info@eppendorf.com.au · www.eppendorf.com

www.eppendorf.com/epservices
Eppendorf®, the Eppendorf logo, epServices® and ThermoMixer® logo are registered trademarks of Eppendorf SE, Germany. Eppendorf ThermoStat is a registered trademark of Eppendorf SE U.S.
Design Patents are listed on www.eppendorf.com/ip. All rights reserved, including graphics and images. Copyright © 2022 by Eppendorf SE.