AMCHARTS SOFTWARE SUPPORT AGREEMENT
Version: 20240401
This AMCHARTS SOFTWARE SUPPORT AGREEMENT (the "Support Agreement") is a legal
agreement between (i) you (either individually or as an entity) and (ii) Antanas Marcelionis("amCharts") that governs the support services that amCharts may provide to you.
If you are entering into the Support Agreement on behalf of your employer or other entity, you represent
and warrant that: (i) you have full legal authority to bind your employer or such entity to this Support
Agreement; (ii) you have read and understand this Support Agreement; and (iii) you agree to thisSupport Agreement on behalf of the party you represent. All references to "you" include your employer
or any other entity you represent.
By placing a Purchase Order, you agree to be bound by the terms of this Support Agreement.
1.

DEFINITIONS

1.1.

For the purposes of this Support Agreement, the following terms shall have the following
meanings unless otherwise stated or unless the context otherwise requires:
Business Hours

means 8:00 am to 5:00 pm, EST/EEST, Monday through Friday,
excluding holidays;

Covered Productsmeans the amCharts software specified in the applicable Purchase
Order for which the Services are provided;

Effective Datemeans the effective date of the Purchase Order entered into
between you and amCharts pursuant to this Support Agreement;

License Agreement(s)means the amCharts software license agreement(s) entered intoby you and amCharts, which governs your use of the amCharts
software;Purchase Ordermeans the order executed by the parties to purchase Support
Services under the Support Agreement;

Support Agreementmeans this software support agreement including any schedules
and annexures, as may be amended, modified or replaced fromtime to time;

Subscription Periodmeans the defined period of the subscription for the Support
Services as set out in a Purchase Order;

Support Services

means software support services as defined in this Support
Agreement;

Support Ticket

means your request for support services under this Support
Agreement.
11.2.

Terms not specifically defined in this Support Agreement shall have the same meaning as in theLicense Agreement between the parties.

2.

GENERAL

2.1.

This Support Agreement grants you no rights and creates no obligations for amCharts unless
you fully comply with all the terms, conditions and restrictions of this Support Agreement andany existing License Agreement, including the timely payment of all applicable fees.

2.2.

All Support Services are provided under the following terms and conditions:2.2.1. only during the Subscription Period;
2.2.2. subject to the License Agreement between you and amCharts remaining in force;
2.2.3. in the English language only;
2.2.4. only during the Business Hours;
2.2.5. only to as many of your named developers as there are developer seats purchased underthe Support Agreement;
2.2.6. not exceeding the limit of support hours as further specified Clause 3.2;
2.2.7. only through the channels described in Clause 3.1.

2.3.

amCharts is not obliged to provide any Support Services to any end user or to any person who
has not purchased a subscription under this Support Agreement.

2.4.

The Support Services will only be provided for the supported version of the Covered Product aslisted at https://www.amcharts.com/versions/.

3.

SUPPORT SERVICES

3.1.

The Support Services include and are limited to the following:
3.1.1. Helpdesk Support: Providing access to a helpdesk service to facilitate the submission andmanagement of support tickets.
3.1.2. Ticket Resolution Assistance: Assistance in diagnosing and identifying potential solutions
to problems reported you via support tickets. This assistance is intended to guide you
through the resolution of Covered Product usage issues and does not guarantee thatamCharts will correct any identified errors.
3.1.3. Operational Guidance: The provision of operational guidance and best practices related
to the use of the Covered Product, including advice on configuration settings, use offeatures and optimisation strategies to enhance the user experience.
3.1.4. Documentation Support: Provide comprehensive documentation, FAQs and resource
materials to assist in resolving common questions and support ticket issues, facilitating
self-service where possible.

23.1.5. Technical Clarification: Providing clarification on technical aspects of the Covered
Product, including but not limited to functionality limitations, system requirements andcompatibility issues.
3.2.

Support Services are subject to a limit of support hours, as specified in the Purchase Order,
depending on the license purchased. Support Services are logged by amCharts support staff.
These hours are non-transferable, non-refundable and must be used within twelve (12) monthsof the original purchase date; unused hours will not carry over to subsequent purchases orsubscription renewals.

3.3.

No other works and services, including debugging or making changes to your code or
implementing custom setups and features, are included in the Support Services and are notprovided under this Support Agreement.

3.4.

You must provide us with the email addresses of the designated individuals authorised tocontact amCharts for Support Services via amCharts-provided online subscription management
tools or by sending an email to contact@amcharts.com. You may change the list of authorised
individuals at any time by submitting updated contact information via the amCharts website or
directly via email.

3.5.

In order to receive the Support Services, you must submit a Support Ticket using the amCharts
online helpdesk service or by sending email to contact@amcharts.com.

3.6.

As soon as practically possible amCharts will acknowledge receipt of the Support Ticket bysending an automated e-mail. Upon receipt and acknowledgement of the Support Ticket,
amCharts will use reasonable efforts to commence and perform the Support Services related to
the Support Ticket.

3.7.

The parties agree that the Support Services will be conducted according to amCharts available
resources and operational capabilities, without any commitment to a predefined schedule.

4.

FEES

4.1.

The Support Services are available on an annual subscription basis and are subject toprepayment of the applicable annual subscription fee. This subscription fee is due at the time ofpurchase. The subscription is automatically renewed every 12 months and requires prepayment.
If the automatic renewal fails for any reason, such failure to pay will automatically terminate thesubscription and your right to receive the Support Services.

4.2.

All subscriptions are on a per-developer basis and each developer receiving any of the Support
Services must have an individual, valid subscription. The number of developers authorised toreceive the Support Services is specified in each Purchase Order and cannot exceed thatnumber.

4.3.

You have the right to cancel the subscription at any time, effectively disabling the automatic
renewal feature, however no refund will be made. Upon termination or expiry of yoursubscription, you retain the right to receive the Support Services until the end of the fully paid
Subscription Period.

4.4.

Purchases of the Support Services authorise recurring payments by the agreed method andinterval until cancelled. Subscriptions must be cancelled before the next billing cycle to avoid3

future charges. You authorise amCharts to record and process these payments as electronicpayments. Subscription fees are charged in advance.
4.5.

Purchases are final and non-refundable, except as required by law or stated in the Purchase
Order. Claims for billing errors must be made within 90 days. Refunds or credits issued at
amCharts’ discretion do not constitute a policy for future refunds or credits.

4.6.

amCharts reserves the right to change the fees associated with the Support Services for any
subsequent Subscription Period. You will be notified of any such fee changes at least 30 days
prior to the end of the current Subscription Period. If you do not cancel the subscription andallow it to automatically renew for the next Subscription Period, the updated fees will apply forthe duration of the renewed subscription.

5.

LIMITATION OF LIABILITY

5.1.

Neither party shall be liable to the other under or in connection with this Support Agreement andwhether such liability arises in contract, tort (including negligence), for breach of statutory duty
or otherwise for (i) loss of profits; (ii) loss of anticipated savings; (iii) loss of or damage togoodwill; (iv) loss of data; or (v) indirect, special or consequential loss, in each case whether or
not a party foresaw or should reasonably have foreseen that such loss might arise.

5.2.

Notwithstanding anything to the contrary herein, amChart's total liability under or in connection
with this Support Agreement in any one year, whether such liability arises in contract, tort(including negligence), breach of statutory duty or otherwise, shall not exceed in the aggregate
an amount equal to the fees paid by you to amChart in accordance with this Support Agreementin that year.

5.3.

Nothing in this Support Agreement shall limit or exclude the liability of either party for (i) deathor personal injury resulting from its negligence; (ii) fraud or fraudulent misrepresentation; or (iii)any other liability which, and to the extent, that it cannot be excluded or limited by the applicable
law.

5.4.

Nothing in this Support Agreement shall limit or exclude your liability to pay any fees or othersums which are due and payable to amCharts under and in accordance with the terms of thisSupport Agreement.

6.

USE OF DATA
You agree that amCharts and its Affiliates or suppliers may collect and use technical informationthat you provide in connection with the Support Services. amCharts and its suppliers agree notto use this information in a form that personally identifies you except to the extent necessary toprovide such services.

7.

TERM AND TERMINATION

7.1.

This Support Agreement shall enter into force on the Effective Date and shall remain in full force
and effect until terminated as provided herein.

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7.2.

This Support Agreement will automatically terminate at the end of the Subscription Period if not
renewed.

7.3.

amCharts has the right to terminate this Support Agreement at the end of the current
Subscription Period or not to renew the subscription for any subsequent Subscription Period forconvenience upon thirty (30) days written notice to you.

7.4.

amCharts has the right to terminate this Support Agreement: (i) upon thirty (30) days written
notice to you if you, your Affiliates, officers or employees breach any of the terms of this Support
Agreement, including but not limited to payment; (ii) if you terminate or suspend your business,becomes the subject of a bankruptcy or insolvency proceeding, or becomes insolvent or subject
to the direct control of a trustee, receiver or similar authority; (iii) if you become a Sanctioned
Entity; and (iv) as otherwise set forth in this Support Agreement.

7.5.

Without limiting the foregoing, in the event of termination as a result of your failure to perform
any of its obligations under this Support Agreement, you shall remain liable for all paymentsdue. Termination of the Support Agreement is in addition to, and not in lieu of, any equitable
remedies available to amCharts.

8.

APPLICABLE LAW AND SEVERABILITY

8.1.

If you are a resident of or a company which place of business is in the US or EU, this SupportAgreement shall be governed by the laws of the jurisdiction of your place of residence. In othercases, the laws of the Republic of Lithuania shall govern this Support Agreement. Additionally,
if you are a company which place of business is in the US, you agree that this Support
Agreement shall not be governed by the United Nations Convention on Contracts for theInternational Sale of Goods, the application of which is expressly excluded.

8.2.

You irrevocably submit to the jurisdiction of the state courts sitting in Vilnius, Lithuania, and anyaction or proceeding arising out of this Support Agreement will be heard and determined in suchcourt. If for any reason a court of competent jurisdiction finds any provision, or portion thereof,
to be unenforceable, such provision will be interpreted in order to give effect to such provision
to the maximum extent permitted by law, and the remainder of this Support Agreement willcontinue in full force and effect.

9.

NOTIFICATIONS
All notices and communications from amCharts to you under this Agreement will be sent to theemail address you provide during the ordering process or through the online tools. If you providea separate invoice-specific email address, all payment and fee-related communications will besent to that specified email address. If no invoice-specific email address is provided, the generalemail address on file will be used for all communications. Notice will be deemed to have been
properly received by you at the time it is sent to the email address you have provided.

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