epServices
for premium performance

The Full Eppendorf Service Experience –Now Also for Ultra- and High-Speed CentrifugesYour lab instruments in perfect order and qualified with Eppendorf Services
How much effort do you expend taking care of your lab
instruments to ensure valuable uptime and prove that they
deliver reproducible results? And how much time and effort
would it cost you to repeat a year of lab work if your results

were unreliable? Let Eppendorf take responsibility formaintaining and qualifying your laboratory instruments
on a regular basis for many years of productive andreliable operation.

Service & Support for Centrifuges
Micro-Ultracentrifuge

Ultracentrifuge

High-Speed Centrifuge»We accompany you every step of the way –from installation and maintenance of yourlab instruments to support in meeting quality
and regulatory requirements.«

Get Peace of Mind
Qualified services from Eppendorf
With just one phone call or service request through ourwebpage you can access our network of highly skilledservice professionals.

Our qualified service staff ensures timely andaccurate solutions are provided with professional
guidance and care.

epServices
for premium performance

From service agreements to on-demand services
You can choose from our comprehensive service
portfolio to best suit your uptime requirements
and budgetary needs while meeting national andinternational compliance norms and regulations.

Our manufacturer-trained service experts maintainthe good working condition of your lab equipment
throughout its full life cycle. This helps you concentrateon achieving the reliable results you are looking for.

The Full Value
We are committed to providing reliable services and tools.
This includes a comprehensive range of carefully designed
service solutions performed by our dedicated technicalservice teams worldwide. Eppendorf offers a range ofpreventive maintenance and qualification services andservice agreement options for consistent instrument
performance as well as confidence in their safe operation.

On-demand Services

Agreements

Installation Service

AdvancedCare

Installation and commissioning performedby an Eppendorf service technician.

Includes a full annual preventive maintenance service
program for assuring instrument reliability and uptime;
20% discount on parts, labor and travel; 10% discounton additional services (e.g., IQ/OQ) during the agreement
period.

PremiumCareIQ/OQ GxPFor customers working in regulated environments weoffer our specifically created and revised Installation
Qualification and Operational Qualification services
including GxP-compliant documentation.
These services provide you with qualified assurance
that your instrument functions correctly and in accordance with manufacturers’ specifications.

Includes a full annual preventive maintenance service
program for assuring instrument reliability and uptime;
unlimited travel, spare parts and labor on repairs includedin the agreement; 10% discount on additional services(e.g., IQ/OQ) during the agreement period.

Preventive Maintenance

Extended Warranty plus

Our professional maintenance services are aimed at
the prevention of unexpected downtimes and failuresthrough early detection of problems. Keeping yourinstruments in perfect working order extends theirservice life and increases your productivity.

In the event of a necessary repair, wear and repair
parts, labor and travel costs are included. Additionally,a full preventive maintenance service, priority support
and a yearly software update (where applicable) areincluded. A 10% discount is given within the same
service agreement on additional services (e.g., IQ/OQ).

Extended Warranty
In the event of a necessary repair, wear parts, laborand travel costs are included.

Your Needs – Our Solutions
Choose from cost-efficient to all-inclusive care packages and on-demand services

Ordering information
Agreement

AdvancedCare

PremiumCare

1 Year Extended
Warranty 1

1 Year Extended
Warranty plus 2

High-Speed Centrifuge

0082 029 327

0082 029 321

0082 029 3410082 029 347

Micro-Ultracentrifuge

0082 029 3280082 029 3190082 029 3390082 029 345

Ultracentrifuge

0082 029 3260082 029 3200082 029 340

0082 029 346

1 Purchased once within the standard warranty period. Valid for one year following the standard warranty period.
2 Purchased within the standard and extended warranty period. Valid following the standard warranty period.

On-demand services

Installation Service

IQ/OQ GxPOQ GxP

Preventive
Maintanance

High-Speed Centrifuge

0082 029 211

0082 029 221

0082 029 227

0082 029 251

Micro-Ultracentrifuge

0082 029 210

0082 029 220

0082 029 226

0082 029 250

Ultracentrifuge

0082 029 210

0082 029 220

0082 029 2260082 029 250

Information: Our service offers may differ by country.
Please contact your local service representative
for more information.

Start Separation
at EaseDiscover the complete
centrifugation range
from Eppendorf

Find more info hereYour local distributor: www.eppendorf.com/contact
Eppendorf SE · Barkhausenweg 1 · 22339 Hamburg · Germany
eppendorf@eppendorf.com · www.eppendorf.com

www.eppendorf.com/epServices
Eppendorf®, the Eppendorf Brand Design, the epServices logo and epServices for Premium Performance® are registered trademarks of Eppendorf SE, Germany.
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Copyright © 2023 by Eppendorf SE. Order No.: AA01021520/EN4/PDF/0423/MCP