MOT/Phone
For Android
User’s Guide

User Guide(Ver9.2.0)
V.6.4
2020/01/22
OFFICE24 Co., Ltd.

Copyright (C) 2010-2020 Office24 Co.,Ltd.All Rights Reserved.

Initial
初期設定
Setting

Download and Installation

Please search and download MOT/Phone from Google Play Store
Check the internet access with smartphone.
①Search and Download App from Play Store■Click the Play Store■Serch 「motphone」■Select 「MOT/Phone」

motphone■Click[Install]■Please click [Agree] and install■Click [Open] after installed

Notice・If you installed other VoIP Apps such as Skype, you may not be able to hear the other party's voice when using MOT / Phone calls. If
you encounter this problem, please close or remove other VoIP Apps.

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Initial
初期設定
Setting

Authorization(OS6 or above)

For Android phones after OS6.0 (Marshmallow), device permissions must be enabled according to
the functions.
Please select "Yes" or "Allow" for all dialogs displayed when you first launch the application
After the installation is complete, the main dialogs ① ～ ② will be
displayed when the app is launched for the first time.

①①Allow MOT/Phone to make and manage phone calls？
This is required for phone functions .
② Allow MOT/Phone to record audio？
This is required for phone functions.
※ This ①② must be authorized to call, if not allowed, you must reinstall thisapplication to get permissions.
Other function licenses may display different dialog options (such as the leftpics) depending on the model. Please select “Yes” or “Allow” to all 。

②

Allow to access contacts
This is required for phone functions.
Allow to access photos, media and files
This is required for Chat function, import and export.
Mute notification (please check next page)
Allow to access location
This is required for Chat function or Attendance。
If the authorization dialog does not appear
Please go to the phone settings to enable the authorizations.
Authorization (From Phone Setting)Phone Settings＞Applications＞MOT/Phone＞App authorizations

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Initial
初期設定
Setting

Mute Notification

This setting can mute the phone ringtone (only during IP call), so that the phoneringtone is interrupted during IP call, so that the phone ringtone does not affect IP
call.
Before Android OS8During an IP call, you can choose to ”Deny" or ”Permit" incoming mobile calls. The
default setting is ”Deny". To enable this option, please follow the steps as below.
After installing the app, select OK in "Mute notification" to mute "Phone
ringtones during IP calls". Follow the steps below to enable management
functions.

Android OS8 or above

Because the mobile phone call during the IP call cannot be automatically rejected, it
will be automatically “Permit”. When the application is started for the first time, theabove dialog box will be displayed. Follow the same steps to enable themanagement function.

NoticeOn some phones, "Unsupported" is displayed when you go to the phone's
original system management screen, and [Mute Notification] cannot beenabled.
In this case, after returning to MOT / Phone, select [Cancel] in the redisplayed
dialog box.

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Initial
初期設定
Setting

Excluded from power saving (OS6 or above)

For phones with OS 6.0 (Marshmallow) or above, do not optimize the battery usage
for network communication even during sleep.
① Notification dialog is displayed

If MOT / Phone battery optimization has not been disabled on phones with OS 6.0 or
later, a notification dialog will be displayed when launch the dial screen.

② Dialog options①

After pressing the "OK" button in the notification dialog, a dialog will be displayed todisable MOT / Phone battery usage optimization. (Content varies by device)②

When battery optimization is disabled, it will be registered in the "Unoptimized
Application" in the "Battery" item on the phone system setting screen, and thenotification dialog will no longer be displayed on the dial screen of MOT / Phone.

③ Optimization or power saving function is invalid

Copyright (C) 2010-2020 Office24 Co.,Ltd.All Rights Reserved.

Initial
初期設定
Setting

MOT/Phone screen description

How to active and exit the MOT/Pone App.
After installation, it will start automatically when the phone is restarted.
■Active MOT/Phone

Click the MOT / Phone application icon on the phone page to active app.

■MOT/Phone screen①Status Icon
②Submenu button③Extension number in operation④App Versin⑤ Shortcut Bar
・Phone book（Contacts）
・Tel History（Call histories）
・Settings（Setting page）⑥ Number delete key⑦Tel number input※ use dial pad or keyboard numeric
input

Icon Display
If the icon is not
displayed on the home
screen, please find the
MOT / Phone app fromyour phone's "AppIcon" and move it tothe home screen.
※ Please refer to theoperation method ofeach mobile phone
model⑧Dial padLong press a single number to enter
One touch settings⑨Call out key
Long press for redial②Submenu button options
・About (usage guidelines)
・One-touch dial・Exit (App is completely closed)
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⑩Park Hold

※Display when active Park hold.
※通話時也會顯示保留/轉接按鍵。

Initial
初期設定
Setting

Exit App

Exit MOT/Phone app for completely closed。
The settings will not be applied until you exit and restart MOT/PHONE again.
If you press the exit key in the submenu to exit the program, the program will not restart automaticallyunless you restart the phone.

①First launch

Click the App icon to activate②Activate
Check the operation status
Status Icons③Close from status bar③Exit from App③Restart phone④Relaunch automatically

No longer running

MOT/Phone operates automatically when the smartphone
is restarted while the application is running.

Restart after click Icon

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Initial
初期設定
応用設定
Setting

Settings

使用ＭＯＴ/Ｐｈｏｎｅ前必須依照指示設定。
可直接點選撥號盤畫面中的右上「設定」圖示進入設定項目畫面。
①Click “Settings”

Launch MOT/Phone, then click the "Settings" button in the shortcut bar at the topof the displayed dial screen. 。

①②Click “Setting of telephone function

Please click the 「Setting of telephone function」。

③Setting options

The Setting options as below:
１．Account Settings
Required settings.
Setup the Ext. No./Password/Server IP.
２．Secondary Account Settings
Setting when connect the second MOT/PBX or MOT/TEL.
Can be switched with the primary account.
３．Outbound Call Settings
Setting the outbound calls preferences.
Setting Prefix、Mobile call select…etc.

②③

４．Inbound call Settings
Setting the preferences when receiving calls.
Deny ringing during call、Show Caller ID、Auto answer…etc.
※Cannot setting the Deny during VoIP Call when the OS is 8.0 or 8.1 .
The default setting is ”Permit”
５．Volume/Ringtone Settings
Adjust the voice volume and ringtones settings.
６．Audio Codec Settings
Setting Audio Codecs for voice calls.
７．Line-Key Settings
Setting for Park Hold。
８．One-touch dial functions
Setting the One-touch key.
９．Advanced settings
Setting Smartmenu、sound quality…etc.

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Initial
初期設定
応用設定
Setting

Notification Settings（OS8 or above）

For AndroidOS8 or above, you can set detailed settings for notification related
functions of MOT/Phone.
①Version info
Click「Version info」in「Settings」page。

②Application information
Click「Application information」。

③App notifications

Auto access the mobile phone system notification related setting screen of the
MOT/Phone App.

①

Detail settings in App notifications

Notification switch for each function: settings and changes of sound,vibration, LED flash, etc.

②

Notification settings

Detailed settings for
notifications

Importance setting
4 levels to choose from.

Notice③・ Vibration behavior when registration fails
Since the settings at the time of installation have "Sound", "Vibration" and"LED" enabled, please set the importance of "Registration Failure" to"Medium" when stopping sound or vibration.
※ When the importance is set to "Medium" or less, the LED flash functionis OFF.

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Initial
初期設定
応用設定
Setting

Notification Settings （after OS10）

AndroidOS10以後版本、MOT/Phoneの着信時に通知を使用します。

①[通知]類別設定

請開啟通知設定畫面中的[通知]類別的「顯示通知」設定。

①②[來電通知] 設定點選後將顯示「來電通知」的詳細設定。

②

③開啟通知

請開啟「來電通知」內的顯示通知。

④通知重要性設定

請將「來電通知」的重要性設定為最高等級(發出音效並彈出通知)。

各設定項名稱可能因手機機型不同而有差異。

注意事項③

若使用静音模式並設定來電不顯示的話，通知顯示畫面可能無法正常
顯示。
使用OS10以後版本的手機，請務必確認[來電通知]選項為開啟。

④

Copyright (C) 2010-2020 Office24 Co.,Ltd.All Rights Reserved.

Initial
初期設定
応用設定
Setting

Account Settings

請依ＭＯＴ/Ｐｈｏｎｅ連接網路方式選擇適合的帳號。
（１）Local Account ・・・・・・・・・・・ intranet access（２）Global Account ・・・・・・・・・・・ 4G/LTE／PublicWifi／WiMAX①Account Settings
Settings＞Settings of telephone functions＞1.Account Settings①②Tenant Code（For MOT/TEL)

Please input when using MOT/TEL services.
Leave blank when using MOT / PBX connection.

③Account Type

Check the applicable accounts according to the connection method.

１）Local AccountPlease check “Use on LOCAL network” when connect to private network.
MOT / TEL users cannot check this option.

２）Global AccountWhen MOT/PBX user may go out and use 4G or public wifi connection, pleasecheck “Use Global network”
MOT/TEL users check this option。

④Enable STUN server②

當Please check when use 4G or public wifi connection.
STUN server type please check「Online STUN Service」。
※ This option must be checked when using GLOBAL account to connect to thecompany's PBX server.
You do not need to select this option if you only use the LOCAL account. 。

⑤Use the SIP with NAT③

This setting is required when connecting via a mobile network that can use an IP
phone . Please select “Use always”.

⑥Protocal settings

Set the audio protocol. Usually setting UDP 。

UDP: Use UDP packet transmission during call .
TCP: Use TCP packet transmission during call.
TLS: SIP TLS encrypts call packets.

④⑤⑥

TLS can be applied to MOT / PBX M-V2 (+ B), MOT / PBX M-V1 (+ B), MOT / PRO,
MOT / Mini.
MOT / TEL users can use TLS. Please select this protocal when using SoftBankline 。

※下一頁繼續

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Initial
初期設定
応用設定
Setting

Extension and Connection

Set the extension number and server address using the account.

①Choose Account type①①

Please refer to the content on the previous page and select the account type, then click ”Local
account settings" or ”Global Account Settings".

②Phone Number(Ext. No.) and Password

Please enter information in the corresponding fields.
※Have to setting the above information in MOT/PBX in advance.
Default setting：Local account ３１１～（Ext. for intranet access)：Global account ８１１～（Ext. for internet access)③Server Address

Please input the MOT/PBX IP address.
For Local account, please enter the server’s Fixed LAN IP address.
For Global account, please enter the server’s Global IP address.
MOTTEL user: Please enter the MOTTEL server IP address.
"L" icon will be displayed during Local account operation 、”G" icon will be displayed during Local account operation
The above icons will be displayed in the Status bar above the phone.

④Protocol(HTTP)②

Setting items when the PBX phonebook is obtained via HTTP or HTTPs connection. When the
protocol is selected, the terminal number will be changed automatically.
※If you use HTTPS communication after March 1, 2019, you must update the MOT/PBX in use
to the firmware version compatible with HTTPS communication.

⑤Keeping the screen on③

When using local account, when launch MOT / Phone and stay on the dial screen, you will
not enter the phone's automatic sleep mode. (Battery consumption is large)⑥Force use in WiFi④⑤

If you only set the local account, you can choose to force the use of Wi-Fi connection 。
※When STUN is turned on and the WAN address of the MOT / PBX is connected via a router,the global account will take precedence. So please set this option only when using in thecompany intranet environment.
If you use this setting, you can only connect to the company's internal wireless network, notto the public wireless network.
※Do not change the Port No.

⑥

NoticeBefore using the 4G network, please confirm the terms of use of the telecommunications company in detail. In addition,
if use 4G connections, traffic costs will be incurred, so please choose a suitable mobile traffic plan carefully.

Copyright (C) 2010-2020 Office24 Co.,Ltd.All Rights Reserved.

初期設定
応用設定
InitialSetting

Secondary Account

MOT/PHONE can set up multiple usage accounts to connect to different servers.
It can be used when there is a ”redundant system" or "group companies".
After setting, you can select the dialing account to be used when making a call.
①Secondary Account Settings

Click「2.Seconday Account Setting」in the Setting of telephone functions page.

①②Tenant Code(MOT/TEL Only)

Please input when using more than one MOT/TEL services.
Leave blank when using MOT / PBX connection.

③Choose Account Type

Check the applicable accounts according to the connection method.
MOT/TEL users, please check 「Global Account settings」。

②④Account Settings

Input Phone number(Ext. No.) 、Password and Server IP Address.

(Please refer to "Setting Phone Number(Ext.No.) and Password" on the previous page)③⑤Enable User selection

If setting 2 accounts, please check this option, it will pop-up the “Select callroute” dialog when make phone calls.

③⑤

Notice••••If you do not check the option when making a call, a valid account will be automaticallyselected and dialed out.
Priority will be dialed out with a valid primary account.
Park Hold lights will only be displayed when communicating with the main account.
Incoming call records will not show incoming account numbers.

④

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Initial
初期設定
Setting

Push Notification

Enable Push notifications as call notifications to avoid draining your phone ’s battery.
※ When using this function, the date and time of the mobile phone system needs to be set toautomatic setting.
①Pre-Setting
To use the PUSH Notification call function, the following pre-settings are required 。
(1) In MOT/PBX system settings, the extension type in the Ext. No. setting must be
selected as「MOT/Android(PUSH)」。

②(2) Select “Automatic date & time" in the phone system settings.。
※If the phone itself time is different with server, you can not receive PUSH calls, andthe date and time of end of the phone must be set to automatic settings.

②Inbound call Settings
Please click「4.Inbound call Settings」in the Settings of telephone functions page.

③Push Notification Call
Please check「Push Notification Call」。
④Restart App③

After checking, the warning of restarting the application will be displayed. Please
return to the Home screen and tap the menu button in the upper right corner,
select "Exit" to close the application, and then click the App icon to restart and apply
the settings.

Notice• If you set to enable Push notification, it will greatly reduce the power
consumption, but because it must be transmitted through Google's Push
server, the ringing time will be slower than the Push notification is turnedoff.
• Please note that if your phone has insufficient memory capacity, you may
not be able to answer calls.
• When using the Push notification function, please upgrade the MOT/PBX
firmware version to 5.3.1 or higher.
• Must use a phone with Google Play Services installed.

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Initial
初期設定
Setting

Mobile Call SelectWhen using the MOT/Phone dial screen to make a call, you can also choose dial out
via mobile phone.
①Outbound call Settings

Click「 3.Outbound call Settings」in the Setting of telephone functions page.

②Mobile Call Select①

Check the 「Mobile Call Select」。

③Select call route

When using MOT/Phone to make a phone call, will show the selection dialog.

②

Show selection dialog
after dialing③
Call via
MOT/PhoneCall via Mobile Phone

Auto transfer to mobile
phone and dial out withmobile number

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Initial
初期設定
Setting

Prefix Settings

You can add the specified prefix to the beginning of the dialed number to dial
MOT/Phone outbound calls and mobile phones.

①Outbound call Settings

Click「 3.Outbound call Settings」in the Setting of telephone functions page.

②Prefix Settings

Click「Prefix Settings」。

①③Prefix number

Input 「Prefix number」
Input「Prefix of Digits」（Default setting:5）。
The Prefix number will be add to all outbound calls that meet thesetting conditions automatically.

②③

The dial out number will keep in call history without the prefix number.

Dial 02-11112222
via MOT/Phone

0 ：Prefix number＋
00211112222
0211112222：Number of
Digits.

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Initial
Setting

Audio Codecs Settings

Set the codec for voice calls.

①Audio Codecs Settings

Click「 6.Audio Codecs Settings」 in the Setting of telephone functions page.

②Select adaptive codec

Codec settings in a connected network environment.
※ The description of the network environment corresponding to each codec is asfollowing page。

Conditions of Use①■ Click the codec according to the network environment
１．Use on WLAN
２．Use on WLAN/4G
３．Use always
４．Do not use②

Codec Priority■ Long press the codec option to show the priority setting option.

Select the priority of chosen codec

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Initial
Setting

Voice codec setting recommendations

Follow the recommendations for using a network connection environment.
■When connect to the WLAN of company intranet.

If it is mainly used in the wireless network of the company's intranet,
it is recommended to set it to "Use on WLAN" in [PCMU] 。

■When connect to 4G or Public Wifi

When connected to a 4G / public wireless network, the setting is
set to "Always use" in [SILK] 。

■ When it is possible to connect the company intranet and 4G network
When it is possible to connect in the company's intranet and 4G network
environment, it is recommended to increase the priority of [PCMU] andset it to "Use on WLAN". And the priority of [SILK] is ranked second and
Set to "Always use" 。
※Note that PCMU will be used if connected to a public wirelessnetwork when the settings as the picture on the left.

PCMU:
Recommended when access the wifi in company’s intranet, this codec is also suitable for SIP phones 。
SILK:
Recommended to use when access the 4G networks. The sound quality is better than AMRNB andcompatible with PBX, so it can compensate for packet loss on the line side.

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Initial
Setting

Setting display after end call

After making a phone call, return to the MOT/PHONE main screen.
※ When the incoming call is ended, the display returns to the state before the call.

①Advanced Setting

Click「 9.Advanced Setting」」 in the Setting of telephone functions page.

②Back to home screen

Check to setting back to home page after end calls.
※Default setting「Checked」 ※ The use scenario shown as below.

Checked（Default）

uncheck

Back to the phone’s
main page

Back to MOT/Phone
main screen①②

After Incoming Call
When end the incoming calls, will return to the screen before the call.

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Initial
初期設定
Setting

New Announcement setting

Display notification settings when there is latest news related to MOT/Phone 。

①Screen settings

Click 「Screen Settings」in main setting page。

②New Announce Notice

Check 「New Announce Notice」to display the notice every time when active
MOT/Phone.

①②

Check the new Announcement【Pop-Up Screeen】
Select “Right now”
when launch App
and automatically
pop-up the dialog.

【New announcement Icon】

Click the “Bell” Icon on the
top left of main screen andlike to new announcement
web page.
If there is a new message
notification, the icon willshow an "N" 。

Link to “News” webpage

NoticeFor the Android OS4 version, the latest news cannot be obtained
because SSL cannot be connected, and the status of the icon will
always show "new message (with N mark)”
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