Maintenance and Service Guide
HP 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2019 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Optane, Pentium, and Celeron are
trademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
SDHC, SDXC, and microSD are trademarks orregistered trademarks of SD-3C LLC. Windows
is either a registered trademark or trademarkof Microsoft Corporation in the United States
and/or other countries. Miracast is a registeredtrademark of the Wi-Fi Alliance.
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in theexpress warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
First Edition: June 2019
Document Part Number: L58964-001

Product notice

Software terms

This guide describes features that are common
to most models. Some features may not be
available on your computer.

By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User License
Agreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.

Not all features are available in all editions orversions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update totake full advantage of Windows functionality.
Windows 10 is automatically updated, which isalways enabled. ISP fees may apply andadditional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then selectUser Guides.

For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place thedevice directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do notallow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by applicable safety standards.

iii

iv

Safety warning noticeTable of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 7
Display .................................................................................................................................................................... 8
Low blue light mode (select products only) ........................................................................................ 8
Keyboard area ........................................................................................................................................................ 9
Touchpad ............................................................................................................................................. 9
Touchpad settings ............................................................................................................. 9
Lights ................................................................................................................................................. 10
Button, vent, speakers, and fingerprint reader ................................................................................ 11
Special keys ....................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 15
Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Cables ................................................................................................................................................................... 20
Miscellaneous parts ............................................................................................................................................. 21
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 23
Workstation guidelines ..................................................................................................................... 23
Electrostatic discharge information .................................................................................................................... 23
Generating static electricity .............................................................................................................. 24
Preventing electrostatic damage to equipment ............................................................................... 24
Personal grounding methods and equipment .................................................................................. 25
Grounding the work area ................................................................................................................... 25
Recommended materials and equipment ........................................................................................ 25
Packaging and transporting guidelines .............................................................................................................. 26v

5 Removal and replacement procedures for authorized service provider parts .................................................... 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
Battery ............................................................................................................................................... 30
Memory module ................................................................................................................................ 31
Solid-state drive ................................................................................................................................ 33
WLAN module .................................................................................................................................... 34
Card reader/audio board ................................................................................................................... 37
USB board .......................................................................................................................................... 38
Touchpad ........................................................................................................................................... 39
Fingerprint reader board ................................................................................................................... 40
Fan ..................................................................................................................................................... 41
Vent cover and rubber filler (interior) on fanless models ................................................................. 42
Heat sink (thermal module) .............................................................................................................. 43
Battery connector (fanless products only) ....................................................................................... 46
System board .................................................................................................................................... 47
Display assembly ............................................................................................................................... 50
Power connector ............................................................................................................................... 59
Speaker assembly ............................................................................................................................. 60
Keyboard/top cover ........................................................................................................................... 61
6 Using Setup Utility (BIOS) ............................................................................................................................. 62
Starting Setup Utility (BIOS) ................................................................................................................................ 62
Updating Setup Utility (BIOS) .............................................................................................................................. 62
Determining the BIOS version ........................................................................................................... 62
Downloading a BIOS update .............................................................................................................. 63
7 Using HP PC Hardware Diagnostics ................................................................................................................ 64
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 64
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 64
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 65
Downloading HP Hardware Diagnostics Windows by product name or number(select products only) ..................................................................................................... 65
Installing HP PC Hardware Diagnostics Windows ............................................................................. 65
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 65
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 66
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 66
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 66
Downloading HP PC Hardware Diagnostics UEFI by product name or number(select products only) ..................................................................................................... 66

vi

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 67
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 67
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 67
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ornumber ............................................................................................................................ 67
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 67
8 Backing up, restoring, and recovering ........................................................................................................... 69
Backing up information and creating recovery media ........................................................................................ 69
Using Windows tools ......................................................................................................................... 69
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 69
Restoring and recovery ........................................................................................................................................ 70
Restoring, resetting, and refreshing using Windows tools .............................................................. 70
Recovering using HP Recovery media ............................................................................................... 70
Changing the computer boot order ................................................................................................... 70
9 Specifications .............................................................................................................................................. 71
Computer specifications ...................................................................................................................................... 71
35.6 cm (14.0 in) display specifications .............................................................................................................. 72
M.2 SATA solid-state drive specifications ............................................................................................................ 72
M.2 PCIe solid-state drive specifications ............................................................................................................ 73
10 Power cord set requirements ...................................................................................................................... 74
Requirements for all countries ............................................................................................................................ 74
Requirements for specific countries and regions ................................................................................................ 75
11 Recycling .................................................................................................................................................. 77
Index ............................................................................................................................................................. 78

vii

viii

1

Product description
Table 1-1 Product components and their descriptions
Category

Description

Product Name

HP 15 Laptop PC
Model numbers: 15-dy0xxx, 15t-dy000

Processor

Intel® Core™ i7-8565U (1.8 GHz, turbo up to 4.6 GHz, 2400 MHz FSB, 8 MB L3 cache, quad core, 15 W)
Intel Core i5-8265U (1.6 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 6 MB L3 cache, quad core, 15 W)
Intel Core i3-8145U (2.1 GHz, turbo up to 3.9 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W)
Intel Core i3-8130U (2.26 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 15 W)
Intel Core i3-7020U (2.3 GHz, 2133 MHz FSB, 3 MB L3 cache, dual core, 15 W)
Intel Pentium™ Gold 5405U (2.3 GHz, 2133 MHz FSB, 2 MB L3 cache, dual core, 15 W)
Intel Pentium Gold 4417U (2.3 GHz, 2133 MHz FSB, 2 MB L3 cache, dual core, 15 W)
Intel Pentium Silver N5000 (1.1 GHz, turbo up to 2.7 GHz, 2400 MHz FSB, 4 MB L3 cache, quad core, 6 W)
Intel Celeron™ N4000 (1.1 GHz, turbo up to 2.6 GHz, 2400 MHz FSB, 4 MB L3 cache, dual core, 6 W)

Graphics

Internal graphics
Intel UHD Graphics 620 (Intel Core processors)Intel UHD Graphics 610 (Pentium Gold 5405U processor)
Intel UHD Graphics 605 (Pentium Silver N5000 processor)
Intel UHD Graphics 600 (Celeron N4000 processor)
Intel HD Graphics 620 (Intel Core i3-7020U)
Intel HD Graphics 610 (Pentium Gold 4417U processor)
Supports HD decode, DX12, and HDMI

Display panel

39.6 cm (15.6 in), WLED, slim-flat (3.2 mm), narrow bezel, 45% NTSC
High-definition (HD) (1366 × 768), antiglare, SVA, eDP 1.2, 220 nits
HD, BrightView, SVA, eDP 1.2, 220 nits
HD, BrightView, SVA, eDP, 220 nits, Touch-on Panel (TOP)Full high-definition (FHD) (1920 × 1080), antiglare, SVA, eDP 1.2, 220 nits
FHD, antiglare, UWVA, eDP, 250 nits

MemoryTwo SODIMM slots, not customer accessible or upgradeableIntel Core and Pentium Gold 5405U and 4417U processors
DDR4-2400 dual channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2400)
Supports up to 16 GB maximum system memory in the following configurations:1

Table 1-1 Product components and their descriptions (continued)
Category

Description●

16 GB (8 GB × 2)●

12 GB (8 GB × 1 + 4 GB × 1)●

8 GB (8 GB × 1 or 4 GB × 2)●

4 GB (4 GB × 1)

Pentium Silver N5000 and Celeron N4000 processors
DDR4-2133 dual-channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2133)
Supports up to 8 GB maximum system memory in the following configurations:

Storage

Audio●

8 GB (8 GB × 1)●

4 GB (4 GB × 1)

M.2, SATA, solid-state drive●

512 GB, PCIe, TLC●

512 GB, PCIe, value●

256 GB, PCI, value●

256 GB, PCI, value + 16 GB Optane™ memory module●

128 GB, SATA-3, TLC

Audio control panel: HP Audio Control
Dual speakers

Video

HP TrueVision HD Camera - indicator LED, USB 2.0, HD sensor, f2.0
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression

Wireless networking

Integrated wireless option with dual antennas (M.2/PCIe)●

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.0 (MU-MIMO supported)

Integrated wireless option with single antenna (M.2/MIPI/BRI)●

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)●

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2

Turbo Lite WLAN SVTP
Support for Wi-Fi CERTIFIED Miracast™ devices
Ports

HP Smart Pin AC adapter
Audio-out (headphone)/Audio-in (microphone) combo jackHigh-definition multimedia interface (HDMI) v.1.4b supporting up to 1920 × 1080 at 60 Hz
Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to fit embedded panel and external monitor connected)(2) USB 3.1 Type A ports

2

Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category

Description(1) USB 3.1 Gen 1 Type-C port (supports data transfer)

Media card reader

Supports microSD™, SDHC™, SDXC™
Push-pull insertion and removalInternal card expansion

One M.2 slot for WLANOne M.2 slot for solid-state drive

Keyboard/pointing
devices

Keyboard, full size, island style, with numeric keypad
Textured
2-coat paint, backlit
3-coat paint, backlit
4-coat paint, backlit
Touchpad requirements
Touchpad with image sensor
Multitouch gestures enabled
Support for precision touchpad
Support for modern trackpad gestures
Taps enabled as default

Power requirements

Battery
3 cell, 41 Wh, polymer battery
Supports battery life enhancement
Supports battery fast charge (45 minutes, 50% charged)
Smart AC adapter (PFC, slim barrel, 4.5 mm)
65 W
45 W, right angle
Power cord (1 m, conventional)
C5

Security

Trusted Platform Module (fTPM) 2.0, firmware based
Universal 2nd Factor Authentication
Fingerprint reader

Operating system

Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus

3

Table 1-1 Product components and their descriptions (continued)
Category

Description
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPPWindows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPPWindows 10 Home 64 Plus Single Language Indonesia Market PPPWindows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPPWindows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPPWindows 10 Home 64 Single Language Indonesia Market PPPWindows 10 Home S 64
Windows 10 Home S 64 Plus
Windows 10 Pro 64
FreeDOS 3.0

Serviceability

End-user replaceable partAC adapter

4

Chapter 1 Product description

2

Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions
Component(1)

Description
Memory card reader

Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.

Hold the card label-side up, with connectors facing thecomputer.

2.

Insert the card into the memory card reader, and thenpress in on the card until it is firmly seated.

To remove a card:▲(2)

Audio-out (headphone)/Audio-in (microphone)
combo jack

Pull the card out of the memory card reader.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust thevolume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:▲

Select the Start button, select HP Help and Support, andthen select HP Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3)

Power light●

On: The computer is on.

Right side5

Table 2-1 Right-side components and their descriptions (continued)
Component

Description●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.
Blinking white: The solid-state drive is being accessed.

(4)

Drive light (select products only)●(5)

USB Type-C port

Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may berequired.

(6)

6

HDMI port

Chapter 2 Getting to know your computer

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

Left side

Table 2-2 Left-side components and their descriptions
Component

Description(1)

Power connector

Connects an AC adapter.

(2)

AC adapter and battery light●

White: The AC adapter is connected and the battery is fully
charged.

●Blinking white: The AC adapter is disconnected and thebattery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The battery is not charging.

(3)

USB SuperSpeed ports (2)Connect a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provide high-speed data transfer.

Left side7

Display
Low blue light mode (select products only)Your computer display is shipped from the factory in low blue light mode for improved eye comfort andsafety. Also, low blue light mode automatically adjusts blue light emissions when you are using the computerat night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide isavailable on the web at http://www.hp.com/ergo.

Table 2-3 Display components and their descriptions
Component

Description(1)

WLAN antennas* (selectproducts only)

Send and receive wireless signals to communicate with wireless local area networks(WLANs).

(2)

Internal microphones

Record sound.

(3)

Camera light

On: The camera is in use.

(4)

CameraAllows you to video chat, record video, and record still images. Some cameras also allowa facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around theantennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:▲8

Select the Start button, select HP Help and Support, and then select HP Documentation.

Chapter 2 Getting to know your computerKeyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn off the touchpad:
1.

Type touchpad settings in the taskbar search box, and then press enter.

2.

Choose a setting.

To turn on the touchpad:
1.

Type touchpad settings in the taskbar search box, and then press enter.

2.

Using an external mouse, click the touchpad button.

– or –▲

Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.

Table 2-4 Touchpad components and their descriptions
Component

Description(1)

Touchpad zone

Reads your finger gestures to move the pointer or activate itemson the screen.

(2)

Left control zone

Textured area that allows you to perform additional gestures.

(3)

Right control zone

Textured area that allows you to perform additional gestures.

Keyboard area

9

Lights

Table 2-5 Lights and their descriptions
Component

10

Description(1)

Caps lock light

On: Caps lock is on, which switches the key input to all capitalletters.

(2)

Mute light●

On: Computer sound is off.

●

Off: Computer sound is on.

Chapter 2 Getting to know your computer

Button, vent, speakers, and fingerprint reader

Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions
Component(1)

Description
Power button●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep(select products only).

●

When the computer is in Hibernation, press the button briefly to exit
Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective,
press and hold the power button down for at least 5 seconds to turn off thecomputer.
To learn more about your power settings, see your power options:▲

Right-click the Power icon

, and then select Power Options.

(2)

Speakers (2)Produce sound.

(3)

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components andprevent overheating. It is normal for the internal fan to cycle on and off during
routine operation.

(4)

Fingerprint reader (selectproducts only)

Allows a fingerprint logon to Windows, instead of a password logon.
▲

Swipe down across the fingerprint reader.

Keyboard area

11

Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions (continued)
Component

Description
IMPORTANT: To prevent fingerprint logon issues, make sure when you
register your fingerprint that all sides of your finger are registered by thefingerprint reader.

Special keys

Table 2-7 Special keys and their descriptions
Component

Description(1)

esc key

Displays system information when pressed in combination with the fn key.

(2)

fn keyExecutes specific functions when pressed in combination with another key.

(3)

Windows key

Opens the Start menu.
NOTE:

Pressing the Windows key again will close the Start menu.

(4)

Action keys

Execute frequently used system functions.

(5)

num lock key

Alternates between the navigational and numeric functions on the integrated
numeric keypad.

(6)

Integrated numeric keypad

A separate keypad to the right of the alphabet keyboard. When num lock is pressed,
the keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned off, thatfunction is reinstated when the computer is turned back on.

12

Chapter 2 Getting to know your computer

Bottom

Table 2-8 Bottom components and their descriptions
Component

Description

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.

Bottom13

Labels
The labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of thecomputer, inside the battery bay, under the service door, on the back of the display, or on the bottom of atablet kickstand.
●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-9 Service label components
Component

14(1)

HP product name(2)

Model number(3)

Product ID(4)

Serial number(5)

Warranty period●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approvalmarkings for the countries or regions in which the devices have been approved for use.

Chapter 2 Getting to know your computer

3

Illustrated parts catalog

Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 14 for details.

Computer major components

15

Table 3-1 Computer major components and their descriptions
Item

Component(1)

Display assembly
NOTE:

(2)

Spare part number

Display assemblies are offered as spare parts only at a subcomponent level.

Keyboard/top cover:For a detailed list of country codes, see Keyboard/top cover on page 61.

(3)

Snow white; no backlightL63574-xx1

Snow white; backlit

L63575-xx1

Ash silver; no backlightL63576-xx1

Ash silver; backlit

L63577-xx1

Natural silver; no backlightL63578-xx1

Natural silver; backlit

L63579-xx1

Touchpad:
The touchpad cable is available as spare part number L63602-001.

(4)

Natural silver

L63600-001

Ash silver

L63599-001

Snow white

L63601-001

Fingerprint reader board

L63595-001

NOTE:

The fingerprint reader board cable is available as spare part number L63596-001.

(5)

Speaker assembly(6)Power connector cable:

L63594-001

For use in models with an Intel Core or Pentium Gold 4417U or 5405U processor

806746-001

For use in models with a Pentium N5000 or Celeron N4000 processor

810327-004

System board (includes processor):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
(7)

(8)

Models with a fan:●Intel Core i7-8565U processor

L63560-xx1●

Intel Core i5-8265U processor

L63559-xx1●

Intel Core i3-8145U processor

L63558-xx1●

Intel Core i3-7020U processor

L63557-xx1●

Intel Pentium 5405U processor

L70056-xx1●

Intel Pentium 4417U processor

L63561-xx1

Models without a fan:●16Intel Pentium N5000 processor

Chapter 3 Illustrated parts catalog

L63563-xx1

Table 3-1 Computer major components and their descriptions (continued)
Item

Component●(9)

Spare part numberIntel Celeron N4000 processor

L63562-xx1

Fan (for use only in models with an Intel Core or Pentium Gold 5405U or 4417U processor):
For use in models with a backlit keyboard

L63587-001

For use in models without a backlit keyboard

L63588-001

Heat sink(10)

For use in models with an Intel Core or Pentium Gold 4417U or 5405U processor

L63586-001(11)

For use in models with a Pentium N5000 or Celeron N4000 processor

spare part not available(12)

USB board

L63580-001(13)

Solid-state drive (M.2):

(14)

(15)

512 GB, PCIe, TLC

L63572-001

512 GB, PCIe, value

L63573-001

256 GB, PCIe, value

L63571-001

256 GB, PCIe + 16 GB Optane memory module

L69125-001

128 GB, SATA-3, TLC

L63570-001

Memory modules (DDR4-2666):
8 GB

937236-855

4 GB

L10598-855

WLAN module:
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0

L44796-005

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2

L21480-005

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2

L17365-005(16)Battery connector

L63585-001(17)

Card reader/audio board

L63583-001

NOTE:

The card reader/audio board cable is available as spare part number L63584-001.

(18)

Battery (3 cell, 41 Wh)(19)

Bottom cover:(20)

L11119-855

Natural silver

L63590-001

Pale gold

L63591-001

Snowflake white

L63592-001

Rubber feet:
Silver

L63597-001

Gold

L63598-001

Vent cover (interior) (not illustrated)

L68290-001

Computer major components

17Display assembly subcomponents

Table 3-2 Display components and their descriptions

18

Item

Component

Spare part number(1)

Display bezel

L63608-001(2)Hinge cover:
Natural silver

L63609-001

Pale gold

L63610-001

Snowflake white

L63611-001(3)Webcam/microphone module (includes bezel adhesive tape and display panel cover tape)L63564-001(4)Display panel:
FHD, antiglare, SVA

L63565-001

FHD, antiglare, UWVA

L63566-001

FHD, BrightView, Touch-on Panel (TOP)L69126-001

Chapter 3 Illustrated parts catalog

Table 3-2 Display components and their descriptions (continued)
Item

Component

Spare part number

HD, antiglare

L63567-001

HD, BrightView

L63568-001

HD, BrightView, Touch-on Panel (TOP)L63569-001(5)Display hinges (left and right; includes bezel and display cover adhesive)

L63612-001(6)

Display panel cable (includes bezel adhesive tape):

(7)

(8)

For use with touch displays on models with an Intel Core or Pentium Gold 4417U or 5405U
processor

L63613-001

For use with touch displays on models with a Pentium N5000 or Celeron N4000 processor

L63614-001

For use with non-touch displays on models with an Intel Core or Pentium Gold 4417U or
5405U processor

L63615-001

For use with non-touch displays on models with a Pentium N5000 or Celeron N4000
processor

L63616-001

Wireless antennas (includes bezel adhesive tape and display cover tape):
Dual antennas

L63607-001

Single antenna

L63606-001

Display back cover (includes bezel adhesive tape):
Natural silver

L63603-001

Pale gold

L63604-001

Snowflake white

L63605-001

Display assembly subcomponents

19

Cables

Table 3-3 Cables and their descriptions

20

Item

Component

Spare part number(1)

USB cable

L63581-001(2)Touchpad cable

L63602-001(3)Fingerprint reader board cableL63596-001(4)

Card reader/audio board cableL63584-001(5)Battery connector

L63585-001

Chapter 3 Illustrated parts catalog

Miscellaneous parts
Table 3-4 Miscellaneous parts and their descriptions
Component

Spare part number

AC adapter (PFC, slim, 4.5 mm):
65 W

913691-850

45 W

741727-001

Power cord (C5, 1.0 m):
For use in Australia

L19358-001

For use in Denmark

L19360-001

For use in Europe

L19361-001

For use in India

L19363-001

For use in Israel

L19362-001

For use in North America

L19367-001

For use in the People’s Republic of China

L19368-001

For use in South Africa

L19369-001

For use in South Korea

L19366-001

For use in Switzerland

L19370-001

For use in Taiwan

L19372-001

For use in Thailand

L19371-001

For use in the United Kingdom

L19373-001

External optical drive

747080-001

HDMI-to-VGA adapter

701943-001

USB-to-RJ-45 adapter

829941-001

Screw Kit

L63617-001

Miscellaneous parts

21

4

Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:●

Non-marking, non-conductive pry tool●

Magnetic Phillips P1 screwdriver●Tweezers

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT:

Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables teareasily.

22

Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to thecomputer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray isclosed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools andequipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aidsand polystyrene foam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in theinternal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information

23

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in thissection.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity
Note the following:●

Different activities generate different amounts of static electricity.

●

Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event

55%

40%

10%

Walking across carpet

7,500 V

15,000 V

35,000 V

Walking across vinyl floor

3,000 V

5,000 V

12,000 V

Motions of bench worker

400 V

800 V

6,000 V

Removing DIPs from plastic tube

400 V

700 V

2,000 V

Removing DIPs from vinyl tray

2,000 V

4,000 V

11,500 V

Removing DIPs from polystyrene foam

3,500 V

5,000 V

14,500 V

Removing bubble pack from PCB

7,000 V

20,000 V

26,500 V

Packing PCBs in foam-lined box

5,000 V

11,000 V

21,000 V

Electronic components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE:

As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree ofsensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

24●

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

●

Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

●

Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

●

Always be properly grounded when touching a sensitive component or assembly.

Chapter 4 Removal and replacement procedures preliminary requirements

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:●

Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must beconnected and fit snugly into the banana plug connector on the grounding mat or workstation.

●

Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible withmost types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet witha maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
MethodVoltage

Antistatic plastic

1,500

Carbon-loaded plastic

7,500

Metallized laminate

15,000Grounding the work area
To prevent static damage at the work area, take the following precautions:●

Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to thework surface and properly grounded tools and equipment.

●

Use static-dissipative mats, foot straps, or air ionizers to give added protection.

●

Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.

●

Turn off power and input signals before inserting and removing connectors or test equipment.

●

Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

●

Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.

●

Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment
HP recommends the following materials and equipment to prevent static electricity:●

Antistatic tape●

Antistatic smocks, aprons, or sleeve protectors●

Conductive bins and other assembly or soldering aids●

Conductive foam●Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistanceElectrostatic discharge information25

●

Static-dissipative table or floor mats with hard tie to ground●

Field service kits●

Static awareness labels●

Wrist straps and footwear straps providing 1 MΩ ±10% resistance●Material handling packages●

Conductive plastic bags●

Conductive plastic tubes●

Conductive tote boxes●

Opaque shielding bags●

Transparent metallized shielding bags●

Transparent shielding tubes

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:

26●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Chapter 4 Removal and replacement procedures preliminary requirements

5

Removal and replacement procedures for
authorized service provider parts
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.

Component replacement procedures
There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing thecomputer. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures.
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

Component replacement procedures

27

Bottom cover
Table 5-1 Bottom cover descriptions and part numbers
Description

Spare part number

Bottom cover, natural silver

L63590-001

Bottom cover, pale gold

L63591-001

Bottom cover, snowflake white

L63592-001

Rubber feet, gold

L63598-001

Rubber feet, silver

L63597-001

Before removing the bottom cover, follow this step:▲

Prepare the computer for disassembly (Preparation for disassembly on page 27).

Remove the bottom cover:28

1.

Peel the two rubber feet off the bottom cover.

2.

Remove the six Phillips M2.0 × 6.0 screws (1) from the bottom cover.

Chapter 5 Removal and replacement procedures for authorized service provider parts

3.

Remove the two Phillips M2.5 × 6.0 screws (2) from the bottom cover.

4.

Insert a plastic tool between the bottom cover and the computer chassis (1), and then flex and lift thebottom of the bottom cover (2) enough to separate it from the computer.

5.

Remove the bottom cover from the computer (3).

Reverse this procedure to install the bottom cover.

Component replacement procedures

29

Battery
Table 5-2 Battery description and part number
Description

Spare part number

Battery, 3 cell, 41 Wh

L11119-855

Before removing the battery, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

Remove the battery:1.

Remove the five Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer.

2.

Remove the battery from the computer (2).

Reverse this procedure to install the battery.

30

Chapter 5 Removal and replacement procedures for authorized service provider parts

Memory module
Table 5-3 Memory descriptions and part numbers
Description

Spare part number

Memory module, 8 GB

937236-855

Memory module, 4 GB

L10598-855

Before removing the memory modules, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

Remove the memory modules:
1.

Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle.

2.

Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the sameprocedure to remove both memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.

IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1.

Align the notched edge of the memory module with the tab in the memory module slot (1).

2.

Press the module into the slot until seated (2).

Component replacement procedures

31

3.

32

Gently press down on the module edges until the side retention clips snap into place (3).

Chapter 5 Removal and replacement procedures for authorized service provider parts

Solid-state drive
Table 5-4 Solid-state drive descriptions and part numbers
Description

Spare part number

512 GB, PCIe, TLC

L63572-001

512 GB, PCIe, value

L63573-001

256 GB, PCIe, value

L63571-001

256 GB, PCIe + 16 GB Optane memory module

L69125-001

128 GB, SATA-3, TLC

L63570-001

Before removing the solid-state drive, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

Remove the solid-state drive:▲

Remove the Phillips M2.0 × 2.0 screw (1), and then pull the drive from the socket (2).

Reverse this procedure to install the solid-state drive.

Component replacement procedures

33

WLAN module
Table 5-5 WLAN module description and part number
Description

Spare part number

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0

L44796-005

Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2

L21480-005

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2

L17365-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in yourcountry or region. If you replace the module and then receive a warning message, remove the module torestore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

Remove the WLAN module:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cableconnects to the WLAN module #1 Aux terminal.

2.

34

Remove the Phillips M2.0 × 2.0 screw (2) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)

Chapter 5 Removal and replacement procedures for authorized service provider parts

3.

Remove the WLAN module (3) by pulling the module away from the slot at an angle.
Models with two antennas

Models with one antenna

NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.

Component replacement procedures

35

Reverse this procedure to install the WLAN module.

36

Chapter 5 Removal and replacement procedures for authorized service provider parts

Card reader/audio board
Table 5-6 Card reader/audio board description and part number
Description

Spare part number

Card reader/audio board

L63583-001

NOTE: The card reader/audio board spare part kit does not include the cable. The cable is available as
spare part number L63584-001.

Before removing the card reader/audio board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

Remove the card reader/audio board:
1.

Disconnect the cable from the ZIF connector on the card reader/audio board (1).

2.

Remove the two Phillips M2.0 × 3.0 screws (2) that secure the board to the computer.

3.

Remove the board from the computer (3).

Reverse this procedure to install the card reader/audio board.

Component replacement procedures

37

USB board
Table 5-7 USB board description and part number
Description

Spare part number

USB board

L63580-001

NOTE: The USB board spare part kit does not include the cable. The cable is available as spare partnumber L63581-001 for models without Pentium N5000 and Celeron N4000 processors andL63582-001 for models with Pentium N5000 and Celeron N4000 processors.

Before removing the USB board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

Remove the USB board:
1.

Disconnect the cable from the ZIF connector on the USB board (1).

2.

Remove the two Phillips M2.0 × 3.0 screws (2) that secure the USB board to the computer, and thenremove the board (3).

Reverse this procedure to install the USB board.

38

Chapter 5 Removal and replacement procedures for authorized service provider parts

Touchpad
Table 5-8 Touchpad description and part number
Description

Spare part number

Touchpad, natural silver

L63600-001

Touchpad, ash silver

L63599-001

Touchpad, snow white

L63601-001

NOTE: The touchpad spare part kit does not include the cable. The cable is available as spare partnumber L63602-001.

Before removing the touchpad, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

Remove the touchpad:1.

Disconnect the cable from the ZIF connector on the touchpad (1).

2.

Remove the two Phillips M2.0 × 2.5 screws (2) that secure the touchpad bracket to the computer, andthen remove the bracket (3).

3.

Remove the three Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer, and thenremove the touchpad (5).

Reverse this procedure to install the touchpad.

Component replacement procedures

39

Fingerprint reader board
Table 5-9 Fingerprint reader board description and part number
Description

Spare part number

Fingerprint reader board

L63595-001

NOTE: The fingerprint reader board spare part kit does not include the cable. The cable is available as
spare part number L63596-001.

Before removing the fingerprint reader board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

4.

Remove the card reader/audio board (see Card reader/audio board on page 37).

Remove the fingerprint reader board:
1.

Remove the Phillips M2.0 × 2.5 screw (1) that secures the fingerprint reader bracket to the computer.

2.

Rotate the bracket upward (2), and then remove the bracket from the computer (3).

3.

Disconnect the cable from the ZIF connector on the fingerprint reader board (4), and the remove theboard from the computer (5).

Reverse this procedure to install the fingerprint reader board.

40

Chapter 5 Removal and replacement procedures for authorized service provider parts

Fan
Table 5-10 Fan description and part number
Description

Spare part number

Fan for use only in models with an Intel Core or Pentium Gold 5405U or 4417U processor and a backlit
keyboard

L63587-001

Fan for use only in models with an Intel Core or Pentium Gold 5405U or 4417U processor and without abacklit keyboard

L63588-001

Before removing the fan, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

Remove the fan:1.

Disconnect the fan cable from the system board (1).

2.

Remove the three Phillips M2.0 × 3.0 screws (2) that secure the fan to the computer.

3.

Remove the fan from the computer (3).

Reverse this procedure to install the fan.

Component replacement procedures

41

Vent cover and rubber filler (interior) on fanless models
Table 5-11 Vent cover description and part number
Description

Spare part number

Vent cover

L68290-001

Fanless models require that you install a cover on the inside of the computer over the air vent holes.
IMPORTANT:
problems.

Do not install the vent cover in models with a fan. Doing so will cause thermal performance

Before installing the interior vent cover, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

Install the interior vent cover and rubber filler piece:

421.

Fold the cover along the dotted lines in the middle of the cover.

2.

Install the cover of the fan vent, making sure the cover aligns correctly with the hooks along the top of
the vent (1).

3.

If replacing the top cover, remove the fan vent rubber filler piece from the old top cover and install it in
the new top cover (2).

Chapter 5 Removal and replacement procedures for authorized service provider parts

Heat sink (thermal module)
Table 5-12 Heat sink assembly, thermal pad, and thermal grease descriptions and part numbers
Description

Spare part number

Heat sink for use in models with an Intel Core or Pentium Gold 4417U or 5405U processor

L63586-001

Before removing the heat sink, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

Remove the heat sink:1.

Models with a fan: Remove the four Phillips M2.0 × 2.0 screws (1) in the order indicated on the heat
sink.

2.

Remove the heat sink (2).

Component replacement procedures

43

44

3.

Apply thermal grease to the integrated processor on the system board (1) and associated location on
the heat sink (2).

4.

Fanless models: Remove the two black Phillips M2.0 × 2.0 screws (1) and the three silver Phillips M2.0 ×
2.5 screws (2) in the order indicated on the heat sink.

5.

Remove the heat sink (3).

Chapter 5 Removal and replacement procedures for authorized service provider parts

6.

Apply thermal grease to the integrated processor on the system board (1) and associated location on
the heat sink (2).

Reverse this procedure to install the heat sink.

Component replacement procedures

45

Battery connector (fanless products only)
Table 5-13 Battery connector description and part number
Description

Spare part number

Battery connector

L63585-001

Before removing the battery connector, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

4.

Remove the solid-state drive (see Solid-state drive on page 33).

5.

Remove the heat sink (see Heat sink (thermal module) on page 43).

Remove the battery connector:
1.

Disconnect the battery connector cable from the system board (1).

2.

Remove the two Phillips M2.0 × 3.0 screws (2) that secure the connector to the computer.

3.

Lift the battery connector out of the computer (3).

Reverse this procedure to install the battery connector.

46

Chapter 5 Removal and replacement procedures for authorized service provider parts

System board
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Table 5-14 System board descriptions and part numbers
Description

Spare part numberIntel Core i7-8565U processor

L63560-xx1

Intel Core i5-8265U processor

L63559-xx1

Intel Core i3-8145U processor

L63558-xx1

Intel Core i3-7020U processor

L63557-xx1

Intel Pentium 5405U processor

L70056-xx1

Intel Pentium 4417U processor

L63561-xx1Intel Pentium N5000 processor

L63563-xx1

Intel Celeron N4000 processor

L63562-xx1

Before removing the system board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

4.

Remove the solid-state drive (see Solid-state drive on page 33).

5.

Remove the heat sink (see Heat sink (thermal module) on page 43).

Remove the system board:
1.

Models with a fan: Disconnect the following cables from the system board:a.

WLAN module antennas (1)b.

Speaker cable (2)c.

USB board cable (ZIF) (3)d.

Power connector cable (4)e.

Display cable (ZIF) (5)f.

Fan cable (6)g.

Keyboard backlight cable (ZIF) (7)h.

Keyboard cable (ZIF) (8)i.

Touchpad cable (ZIF) (9)j.

Fingerprint reader cable (ZIF) (10)k.

Card reader/audio board cable (ZIF) (11)Component replacement procedures

47

48

2.

Remove the three silver Phillips M2.0 × 3.0 screws (1) and the three black Phillips M2.0 × 2.0 screws (2)that secure the system board to the computer.

3.

Remove the system board from the computer (3).

4.

Fanless models: Disconnect the following cables from the system board:a.

WLAN module antennas (1)b.

Speaker cable (2)c.

Display cable (ZIF) (3)d.

Power connector cable (4)e.

USB board cable (ZIF) (5)Chapter 5 Removal and replacement procedures for authorized service provider parts

f.

Battery connector cable (6)g.

Keyboard backlight cable (ZIF) (7)h.

Keyboard cable (ZIF) (8)i.

Touchpad cable (ZIF) (9)j.

Fingerprint reader cable (ZIF) (10)k.

Card reader/audio board cable (ZIF) (11)5.

Remove the three silver Phillips M2.0 × 3.0 screws (1) and the three black Phillips M2.0 × 1.6 screws (2)that secure the system board to the computer.

6.

Remove the system board from the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures49

Display assembly
NOTE:

Display assemblies are offered as spare parts only at a subcomponent level.

Before removing the display assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

4.

Remove the WLAN module (see WLAN module on page 34).

Remove the display assembly:

50

1.

Disconnect the wireless antenna cables from the WLAN module and remove the cable from the clips inthe computer (1).

2.

Disconnect the display cable from the system board (2), and then remove the cable from the channel inthe left speaker (3).

3.

Remove the six Phillips M2.5 × 4.0 screws (1) from the hinges.

4.

Open the display (2) until the hinges (3) are in the open position.

Chapter 5 Removal and replacement procedures for authorized service provider parts

5.

Separate the display from the computer (4).

6.

If it is necessary to replace display assembly subcomponents:a.

Remove the hinge cover by squeezing both ends of the cover (1), and then pulling the cover off thedisplay (2).
The hinge cover is available as the following spare part numbers:
L63609-001: Natural silver
L63610-001: Pale gold
L63611-001: Snowflake white

Component replacement procedures

51

b.

Release the top edge of the display bezel (1) from the display assembly.
IMPORTANT:

Be careful not to bend or break the narrow sections of the bezel when removing.

Follow the specific bezel removal procedures to avoid damaging the tape that secures the bottomof the bezel to the display.
c.

Release the left and right edges of the display bezel (2) from the display assembly.

d.

Using a flat-plastic lifter tool, release the bottom left and right corners of the display bezel (3)from the display assembly.

e.

Insert a tool into the right side of the inside-bottom of the bezel, and then pull the tool to the left
carefully to separate the bezel adhesive from the panel (4).

f.

Remove the display bezel from the display (5).
The display bezel is available as spare part number L63608-001.

7.

52

If it is necessary to remove the webcam module:

Chapter 5 Removal and replacement procedures for authorized service provider parts

▲Starting from the right side, use a tool to lift and release (1) the webcam module from the metaltape behind it (2). Lift the module from the display back cover (3), remove the tape from theconnector (4), and then disconnect the cable (5).
The webcam is available as spare part number L63564-001.

8.

If it is necessary to remove the display panel:a.

Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel(1).

Component replacement procedures

53

b.

Pull the tape from behind the left and right sides of the panel (2).
IMPORTANT: You have to pull on the tape multiple times before it is completely removed. To
avoid tearing the tape, pull the tape evenly and carefully. Rolling the tape around the tweezer orthe shaft of a screwdriver as you pull it can help to avoid pulling too hard and breaking the tape. Be
sure to pull the tape straight out – do not pull it out along the sides of the panel.

c.

54

Rotate the display panel over and place next to the display back cover (1).

Chapter 5 Removal and replacement procedures for authorized service provider parts

d.

Lift the tape from the connector on the rear of the panel (2), open the locking lever (3), and thendisconnect the cable from the panel (4).
Display panels are available as the following spare part numbers:
L63565-001: FHD, antiglare, SVA
L63566-001: FHD, antiglare, UWVA
L69126-001: FHD, BrightView, Touch-on Panel (TOP)L63567-001: HD, antiglare
L63568-001: HD, BrightView
L63569-001: HD, BrightView, Touch-on Panel (TOP)e.

9.

When installing the display panel, apply the adhesive in the location as shown in the following
illustration.

If it is necessary to remove the display hinges:

Component replacement procedures

55

a.

Remove the three Phillips M2.5 × 3.0 screws (1) from the bottom of each hinge.

b.

Remove the Phillips M2.0 × 2.5 screw (2) from the top of each hinge.

c.

Remove the display hinges from the display back cover (3).
The display hinges are available as spare part number L63612-001.

10. If it is necessary to remove the display panel cable:

56a.

Remove the tape from the connector on the webcam module (1), and then disconnect the cablefrom the webcam module (2).

b.

Remove the cable from the channel at the top of the display back cover (3).

Chapter 5 Removal and replacement procedures for authorized service provider parts

c.

Peel the cable from the inside of the display back cover (4), and then remove the cable (5).
The display cable is available as the following spare part numbers:
L63613-001: Touch displays for use in models with an Intel Core or Pentium Gold 4417U or 5405U
processor
L63614-001: Touch displays for use in on models with a Pentium N5000 or Celeron N4000
processor
L63615-001: Non-touch displays for use in models with an Intel Core or Pentium Gold 4417U or
5405U processor
L63616-001: Non-touch displays for use in models with a Pentium N5000 or Celeron N4000
processord.

When installing the display cable, position the cable in the middle of the alignment notch as
marked on the inside of the display back cover.

11. If it is necessary to remove the wireless antennas:

Component replacement procedures

57

a.

Peel the antennas off the top of the display back cover (1).

b.

Remove the antenna cables from the channels on the sides of the display back cover (2), and theremove the antennas and cables (3).
The wireless antennas are available as spare part number L63607-001 for dual antennas andL63606-001 for single antenna.
The display back cover is available as spare part number L63603-001 for use in natural silver
models, L63604-001 for use in pale gold models, and L63605-001 for use in snowflake whitemodels.

Reverse this procedure to install the display assembly.

58

Chapter 5 Removal and replacement procedures for authorized service provider partsPower connector
Table 5-15 Power connector description and part number
Description

Spare part number

Power connector for use in models with an Intel Core or Pentium Gold 4417U or 5405U processor

806746-001

Power connector for use in models with a Pentium N5000 or Celeron N4000 processor

810327-004

Before removing the power connector cable, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

4.

Remove the display assembly (see Display assembly on page 50).

Remove the power connector cable:
1.

Disconnect the cable from the system board (1).

2.

Remove the cable from the routing channel in the left speaker (2), and then remove the cable from thecomputer (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures

59

Speaker assembly
Table 5-16 Speaker assembly description and part number
Description

Spare part number

Speaker assembly

L63594-001

Before removing the speaker assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 30).

4.

Remove the heat sink from models that include a fan (see Heat sink (thermal module) on page 43).

5.

Remove the display (see Display assembly on page 50).

Remove the speakers:
1.

Remove the two Phillips M2.0 × 3.0 screws (1) that secure the speakers to the computer.

2.

Remove the speaker cable from the clips in the routing channel in the computer (2).

3.

Remove the speakers from the computer (3).

Reverse this procedure to install the speaker assembly.

60

Chapter 5 Removal and replacement procedures for authorized service provider parts

Keyboard/top cover
The top cover with keyboard remains after removing all other spare parts from the computer.
In this section, the first table provides the main spare part number for the top cover/keyboards. The second
table provides the country codes.
Table 5-17 Keyboard/top cover description and part number
Description

Spare part number

Snow white; no backlightL63574-xx1

Snow white; backlit

L63575-xx1

Ash silver; no backlightL63576-xx1

Ash silver; backlit

L63577-xx1

Natural silver; no backlightL63578-xx1

Natural silver; backlit

L63579-xx1

Table 5-18 Keyboard country codes
For use in country or
regionSpare partnumberFor use in country or
regionSpare partnumberFor use in country or
regionSpare partnumberBelgium-A41

Israel-BB1South Korea-AD1

Bulgaria

-261

Italy

-061

Spain

-071

Czech Republic andSlovakia-FL1

Latin America-161

Switzerland-BG1

Denmark, Finland, andNorway-DH1

The Netherlands-B31

Taiwan-AB1France-051

Portugal-131

Thailand-281

French Arabic-FP1

Romania-271

Turkey-141

French Canada-DB1

Russia-251

Ukraine-BD1

Germany-041

Saudi Arabia-171

United Kingdom-031

Greece-151

Slovenia-BA1

United States-001

Hungary-211

Component replacement procedures

61

6

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount ofsystem and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computerfrom operating properly.
▲

Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.
●

●

62

Select My notebook, and then select Specifications.

Setup Utility (BIOS)
1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 62).

2.

Select Main, and then make note of the BIOS version.

3.

Select Exit, select one of the options, and then follow the on-screen instructions.

In Windows, press CTRL+Alt+S.

Chapter 6 Using Setup Utility (BIOS)

To check for later BIOS versions, see Downloading a BIOS update on page 63.

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

Select Updates, and then select Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on yourcomputer. If the update is more recent than your BIOS version, make a note of the date, name, orother identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download iscomplete. If no instructions appear, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.

Updating Setup Utility (BIOS)

63

7

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 64.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help andSupport or HP Support Assistant.
1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:a.

Select the Start button, and then select HP Help and Support.

b.

Select HP PC Hardware Diagnostics Windows.

– or –To access HP PC Hardware Diagnostics Windows from HP Support Assistant:a.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:●

A Failure ID link is displayed. Select the link and follow the on-screen instructions.

●

A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions.

●

Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows

64●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files are provided.

Chapter 7 Using HP PC Hardware Diagnostics

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, and then enter the product name ornumber in the search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:▲

Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFINOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 66.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or othersoftware components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:▲

Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

Using HP PC Hardware Diagnostics UEFI

65

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE:

If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 66.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

66

Chapter 7 Using HP PC Hardware Diagnostics

1.

Go to http://www.hp.com/support.

2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (selectproducts only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFINOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to aserver.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name ornumber.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform thefollowing customizations:●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately ininteractive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require thetraditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)67●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

68

Chapter 7 Using HP PC Hardware Diagnostics

8

Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for mostproducts:●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 69).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 69).

●

Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool tocreate recovery media (select products only) on page 69).

●

Restoring and recovery—Windows offers several options for restoring from backup, refreshing thecomputer, and resetting the computer to its original state (see Using Windows tools on page 69).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE:

If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1.

Select the Start button, and then select the Get Help app.

2.

Enter the task you want to perform.

NOTE:

You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (selectproducts only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:▲

Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."

Backing up information and creating recovery media

69

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 69.

Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 69.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:▲

Insert the HP Recovery media, and then restart the computer.

Changing the computer boot orderIf your computer does not restart using the HP Recovery media, you can change the computer boot order. Thisis the order of devices listed in BIOS where the computer looks for startup information. You can change theselection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
For computers or tablets with keyboards attached:▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3.

70

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Chapter 8 Backing up, restoring, and recovering9Specifications

Computer specifications
Table 9-1 Computer specifications
Metric

U.S.

Width

358.5 mm

14.1 in

Depth

242.0 mm

9.5 inHeight18.0 mm

0.7 inWeight (lowest configuration)

1699.0 g

3.75 lbs

Input power

RatingOperating voltage and current

18.5 V dc @ 3.5 A – 65 W or 45 W

Computer dimensions

Temperature
Operating

5°C to 35°C

41°F to 95°F

Nonoperating–20°C to 60°C

–4°F to 140°F

Relative humidity (noncondensing)Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating–15 m to 3,048 m–50 ft to 10,000 ft

Nonoperating–15 m to 12,192 m–50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range oftemperatures.

Computer specifications7135.6 cm (14.0 in) display specifications
MetricU.S.

Active diagonal size

39.6 cm

15.6 in

Resolution

FHD: 1920 × 1080
HD: 1366 × 768

Surface treatment

Antiglare or BrightView

Brightness

HD: 220 nits
FHD: 220 nits or 250 nits

Viewing angle

HD: SVA
FHD: SVA or UWVA

Backlight

LED

Aspect ratio

16:9

Display panel interfaceeDP

M.2 SATA solid-state drive specifications
128 GB*
Height1.35 mm

Weight< 10 gForm factor

M.2 2280-D2-B-M

Transfer rate

up to 540 MB/sec

Interface type

SATA-3

Ready time, maximum (to not busy)

1.0 msAccess times, logical

0.1 msTotal logical sectors

234,441,648

Operating temperature

0°C to 70°C (32°F to 158°F)*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE:

72

Certain restrictions and exclusions apply. Contact technical support for details.

Chapter 9 Specifications

M.2 PCIe solid-state drive specifications
256 GB*

512 GB*

Height

1 mm

1 mm

Length50.8 mm50.8 mmWidth

28.9 mm

28.9 mm

Weight< 10 g< 10 gInterface type

ATA-7

ATA-7

Sequential Read

Up to 2150 MB/s

Up to 2150 MB/s

Random Read

Up to 300,000 IOPs

Up to 300,000 IOPs

Sequential Write

Up to 1260 MB/s

Up to 1550 MB/s

Random Write

Up to 100,000 IOPs

Up to 100,000 IOPs

Ready time, Maximum (to not busy)

1.0 sec

1.0 sec

Logical0.1

0.1

Total logical sectors

500,118,192

1,000,215,216

Operating

0° to 70°C (32°F to 158°F)

0° to 70°C (32°F to 158°F)

Non-operating–40° to 80°C (–40°F to
176°F)–40° to 85°C (–40°F to
185°F)

Dimensions

Transfer rate

Access times

Operating temperature*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE:

Certain restrictions and exclusions apply. Contact technical support for details.

M.2 PCIe solid-state drive specifications73

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 Vac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:74●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Chapter 10 Power cord set requirementsRequirements for specific countries and regions
Table 10-1 Power cord requirements for specific countries and regions
Country/region

Accredited agency

Applicable note number

Argentina

IRAM

1

Australia

SAA

1

Austria

OVE

1

Belgium

CEBEC

1

BrazilABNT

1Canada

CSA

2

Chile

IMQ

1

Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

India

BIS

1

Israel

SII

1

Italy

IMQ

1

Japan

JIS

3

The Netherlands

KEMA

1

New Zealand

SANZ

1

NorwayNEMKO

1

The People's Republic of China

CCC

4

Saudi Arabia

SASO

7

Singapore

PSB

1

South Africa

SABS

1

South Korea

KTL

5

Sweden

SEMKO

1

Switzerland

SEV

1

TaiwanBSMI

6

ThailandTISI

1The United Kingdom

ASTA

1

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler andwall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions75

Table 10-1 Power cord requirements for specific countries and regions (continued)
Country/region76

Accredited agency

Applicable note number

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding typewith a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be oneach element.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL andCSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,with plug BS 1363/A with BSI or ASTA marks.

Chapter 10 Power cord set requirements

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of thebattery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

77IndexA
AC adapter and battery light,
identifying 7
action keys
identifying 12antennaremoval 57
antennas
spare part number 58
audio, product description 2
audio-out (headphone)/audio-in(microphone) combo jack,identifying 5
Bback coverspare part number 19
backup, creating 69
backups 69
battery
removal 30
spare part number 17, 30
battery connector
removal 46
spare part number 17, 20, 46
bezel
spare part number 18, 52
BIOSdetermining version 62
downloading an update 63
starting the Setup Utility 62
updating 62
Bluetooth label 14
boot order, changing 70
bottom components 13
bottom cover
removal 28
spare part number 28
bottom cover, spare part numbers
17
buttons
power 11

78

Index

C
cameraidentifying 8
camera light, identifying 8
caps lock light, identifying 10
card reader board
removal 37
spare part number 37
card reader/audio board
removal 37
spare part number 17, 37
card reader/audio board cablespare part number 20
card reader/audio board cable, sparepart number 37
card reader/audio cable, spare partnumber 17
cautions
electrostatic discharge 23
componentsbottom 13
display 8
keyboard area 9
left side 7
right side 5computer major components 15
computer specifications 71
connectors
power 7
control zone 9

display specifications 72
drive light, identifying 6

D
display assembly
removal 50
display back coverspare part number 58
display cableremoval 56
display components 8
display panel
product description 1
removal 53
spare part numbers 18
display panel cablespare part numbers 19, 57

H
HDMI port
identifying 6
heat sinkspare part number 17
heat sink assembly
removal 43
spare part number 43
hinge
removal 55
spare part number 56
hinge coverspare part number 18

Eelectrostatic discharge (ESD) 23
preventing damage 24
esc key, identifying 12F
fanremoval 41
spare part number 17, 41
fingerprint reader board
removal 40
spare part number 16
spare part numbers 40
fingerprint reader board cablespare part number 20
fingerprint reader board cable, sparepart number 16, 40
fingerprint reader, identifying 11
fn key, identifying 12
Ggraphics, product description
grounding methods 25
guidelines
packaging 26transporting 26
workstation 23

1

hingesspare part number 19
HP PC Hardware Diagnostics UEFI
downloading 66
starting 66
using 65
HP PC Hardware Diagnostics Windows
downloading 64
installing 65
using 64
HP Recovery media
recovery 70
I
integrated numeric keypad,
identifying 12
internal card expansion, productdescription 3
internal microphones, identifying

8

J
jacks
audio-out (headphone)/audio-in(microphone) 5
K
keyboard/pointing devices, productdescription 3
keyboard/top cover
removal 61
spare part numbers 16, 61
keypad, integrated numeric 12
keys
action 12
esc 12fn 12
num lock 12
Windows 12
LlabelsBluetooth 14
regulatory 14
serial number 14
service 14
wireless certification 14
WLAN 14
left control zone, identifying 9
left side components 7lightsAC adapter and battery 7

camera 8
caps lock 10
drive 6mute 10power 5M
M.2 solid-state drive
specifications 73
media card reader, productdescription 3
memory module
removal 31
spare part numbers 31
memory, product description 1
microphone
product description 2
model name 1
mute light, identifying 10
O
operating system, productdescription 3
Ppackaging guidelines 26
ports
HDMI 6
product description 2
USB SuperSpeed 7
USB Type-C 6
power button, identifying 11
power connector
identifying 7
power connector cableremoval 59
spare part number 16, 59
power cordrequirements for all countries
74
requirements for specificcountries and regions 75
set requirements 74
spare part numbers 21
power lights, identifying 5
power requirements, productdescription 3
processor, product description 1
product description
audio 2
display panel 1graphics 1
internal card expansion 3
keyboard/pointing devices 3
media card reader 3memory 1
microphone 2
operating system 3
ports 2
power requirements 3
processors 1
product name 1
security 3
serviceability 4
storage 2
video 2
wireless networking 2
product name 1
product name and number,computer 14
R
recovery 69
discs 70
HP Recovery partition 70
media 70
USB flash drive 70
recovery media
creating using HP Cloud Recovery
Download Tool 69
creating using Windows tools 69
regulatory information
regulatory label 14
wireless certification labels 14
Remote HP PC Hardware Diagnostics
UEFI settingscustomizing 67
using 67
removal/replacement procedures
27
restoring 69
right control zone, identifying 9
right side components 5rubber feet, spare part numbers 17
S
Screw Kit, spare part number 21
security, product description 3
serial number, computer 14
service labels, locating 14
serviceability, product description 4

Index

79

slotsmemory card reader 5solid-state drive
removal 33
spare part number 17
spare part numbers 33
specifications 72
speaker assembly
removal 60
spare part number 60
speakers
identifying 11
spare part number 16
special keys, using 12
specifications
computer 71
display 72
M.2 solid-state drive 73
solid-state drive 72
static electricity 24
storage, product description 2
system board
removal 47
spare part numbers 47
system restore point, creating 69
Ttouchpadremoval 39
settings 9
spare part numbers 16, 39
touchpad cablespare part number 20
touchpad zone, identifying 9transporting guidelines 26
traveling with the computer 14
U
USB board
removal 38
spare part numbers 17, 38
USB cable
spare part number 20
USB SuperSpeed port, identifying 7
USB Type-C port, identifying 6Vvent cover
removal 42
spare part number 42vent cover, spare part number 17
80

Index

vents, identifying 11, 13
video, product description 2
W
webcamspare part number 53
webcam module
removal 52
webcam/microphone module
spare part number 18
Windows
backup 69
recovery media 69
system restore point 69
Windows key, identifying 12
Windows tools, using 69
wireless antennas
spare part number 58
wireless certification label 14
wireless netowrking, productdescription 2
WLAN antennas, identifying 8
WLAN device 14
WLAN label 14
WLAN module
removal 34
spare part numbers 17, 34
workstation guidelines 23