Sysmex
Sustainability Data Book 2021
Fiscal 2020 (April 1, 2020 to March 31, 2021)

1-5-1, Wakinohama-Kaigandori, Chuo-ku, Kobe 651-0073, Japan
Tel +81-78-265-0500 Fax +81-78-265-0524

www.sysmex.co.jp

Contents

02

CSR Management

06

Society38

Environment

02 Basic Policy and Structure
03 Materiality and Sustainability Targets
04 Status of Sustainability Targets

06 Resolution of Medical Issues through Products and Services
08 Resolution of Medical Issues through Innovation
10 Improvement in Accessibility to Healthcare
14 Responsible Provision of Products and Services
16 Pursuit of Quality and Trust
21 Strengthening of Supply Chain Management
24 Realization of an Attractive Workplace
26 Provision of a Comfortable Working Environment
28 Promotion of Diversity and Inclusion
30 Development of Human Resources
33 Promotion of Health and Occupational Safety
36 Corporate Citizenship Activities

50

Governance62

52 Compliance
52 Compliance Management
54 Compliance Promotion Initiatives
56 Respect for Human Rights
58 Risk Management
58 Risk Management Structure
59 Response to Risks Related to Business Continuity
60 Enhancing Information Security
61 Communication with Stakeholders

External Evaluation /Performance Data

62 Evaluations and Results Related to Sustainability
64 Performance Data
64 Social Data
67 Environmental Data
72 Independent Practitionerʼs Assurance
73 Governance Data

Editorial Policy
Sysmex publishes the Sysmex Report, an integrated report that provides a concise summary of financial and non-financial information in terms of value
creation over the medium- to long-term. The Sustainability page on our website serves as a reporting tool to complement the Sysmex Report. It presents all
our specific efforts to address priority issues (materiality) in sustainability and is periodically updated. We also publish an annual report titled Sustainability
Data Book, which summarizes the details provided on our website. The website and Data Book serve as engagement tools for all stakeholders, and thus
they refer to disclosure items specified by the GRI Sustainability Reporting Standards in order to ensure exhaustive disclosure. Regarding climate change,
we disclose various types of information in accordance with the recommendations of the Task Force on Climate-related Financial Disclosures (TCFD).
Disclosure System

38 Environmental Consideration
40 Environmental Management
43 Environmental Consideration through Product Lifecycle
47 Reduction in Environmental Burden through Activities at
Business Oﬃces

Financial Information
Non-Financial Information
Integrated Report: “Sysmex Report” (Annual report)
IR Information Site
https://www.sysmex.co.jp/en/ir/index.html
This site discloses details of financial, stock, and shareholder information.
・Financial Reports & Presentations

Sustainability Site
https://www.sysmex.co.jp/en/csr/index.html
・Sustainability Data Book (annual report) (PDF)
https://www.sysmex.co.jp/en/csr/report/sustainability2021_all_e.pdf
Corporate Governance Reporthttps://www.sysmex.co.jp/en/corporate/governance_e.pdf

Guidelines Referenced・GRI（Global Reporting Initiative）“GRI Sustainability Reporting Standards”▶ GRI Comparative Table
・The Japanese Ministry of the Environmentʼs Environmental Reporting

Guidelines (2018 ed.)Organizations Covered
Sysmex Group (Sysmex Corporation and its subsidiaries both in Japan andabroad). In this report, “Sysmex” refers to the Sysmex Group as a whole.
“Sysmex Corporation” refers to the Company on a stand-alone basis.
Independent Practitionerʼs Assurance
We obtain an Independent Practitionerʼs Assurance for some of our
ESG data every year.
▶ Independent Practitionerʼs Assurance

Period Covered
Primarily fiscal 2020 (from April 1, 2020 to March 31, 2021). Some
activities conducted outside this period are also included.
* For the most recent information, we keep information on oursustainability site updated as it becomes available.
Date of Publication October 2021
Note on the Forecasts
Statements in this report pertaining to Sysmexʼs future plans, forecasts,
and other items are based on currently available information and involve
uncertainties. Actual results may differ materially from those planned or
forecasted in these statements.

Sysmex Sustainability Data Book 2021

1

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

CSR Management

CSR Management

Basic Policy and Structure

Materiality and Sustainability Targets
In fiscal 2017, Sysmex identified priority issues (materiality)with a view to realizing a sustainable society and achieving
sustainable growth for the Group. In fiscal 2020, we reviewed
materiality while working on our new mid-term management
plan (fiscal 2021 to 2023), taking account of changes in
economic, environmental taking into account. We also
revisited our KPIs linked to the materiality and set theSociety

The UN Global Compact
Sysmex signed the United Nations Global Compact inFebruary 2011 to proactively promote its CSR initiatives. When
identifying priority issues (materiality) and promoting CSR
activities, Sysmex refers to the Ten Principles of the Global
Compact and the Sustainable Development Goals (SDGs) that
the United Nations adopted in September 2015.

reviewed KPIs as our new sustainability targets. Our
departments roll out their execution plans and activities toachieve these sustainability targets. They also report theirprogress regularly at management meetings, including theManaging Board meetings. The targets are then reviewed, andnew measures are considered in a PDCA cycle.

Materiality
Resolution of Medical Issues
through Products and Services

Resolution of medical issues through innovation

Responsible Provision of
Products and Services

Pursuit of quality and trust

SDGs Targets

Improvement in accessibility to healthcare

Strengthening of supply chain management
Provision of a comfortable working environment

Realization of an Attractive
Workplace

Promotion of diversity and inclusion
Development of human resources
Promotion of health and occupational safety

Environment

Todayʼs world is host to numerous healthcare-related issues.
These range from epidemics, aging populations, and rising
medical costs due to new treatments that use innovativetechnologies to the need for better access to health services inemerging and developing countries. The Sustainable
Development Goals (SDGs) have set targets for human healthand welfare, prompting growing expectations for global
companies to undertake initiatives to resolve issues inhealthcare.
With this situation as a backdrop, Sysmex, with its businesscentered on the field of in vitro diagnostics (IVD), which has
been its focus since the companyʼs founding, works to resolve
global medical issues in accordance with its mission of“Shaping the advancement of healthcare”. This is a part of theSysmex Way, the Groupʼs corporate philosophy. We areparticularly focused on our goal to help extend healthy
lifespans and configurate a sustainable healthcare
infrastructure by providing products and services to medical
institutions in more than 190 countries and regions.
We believe that, in order for us to continue these activities, it
is vital that we ensure sustainable management by sincerely
communicating with all stakeholders. These include ourcustomers, employees, business partners, shareholders, andsociety. The Sysmex Way specifies our Core Behaviors toclearly define the value we deliver to each group of
stakeholders, and we ensure through various activities that
employees across the Group adopt these Core Behaviors intheir daily routines. Our priority is to ensure compliance withlaws and regulations, promote business activities based onhigh ethical standards, protect the global environment, andcreate a work environment in which employees from diverse
backgrounds feel comfortable.

growth for the Group. In fiscal 2020, we reviewed materiality
while working on our new mid-term management plan (fiscal
2021 to 2023), taking account of changes in economic,
environmental, and social issues. We also revisited our KPIs
linked to materiality and set the reviewed KPIs as our new
sustainability targets. Our departments roll out their executionplans and activities to achieve these sustainability targets.
They also report their progress regularly at management
meetings, including the Managing Board meetings. The targets
are then reviewed, and new measures are considered in a
PDCA cycle.

The UN Global Compact

Governance

Basic Policy

External Evaluation /Performance Data

Environmental Consideration

Environmental consideration through productlifecycle
Reduction in environmental burden throughactivities at business offices
Corporate governance

Strengthening of GovernanceCompliance
Risk management* New materiality topics: No major changes have been made to the those most recently identified, in fiscal 2017. Some modifications were made to wording.

▶ The Process of Identifying Materiality▶ Corporate Philosophy and Core Behaviors▶ Sysmex Report (Sysmexʼs Value Creation)

CSR Management Structure
Sysmex has established a specialized CSR Promotion
Department for planning, drawing up proposals for, andpromoting CSR activities, as well as disseminating CSR-related
information both inside and outside the company. The
departmentʼs activities are conducted under the control andmanagement of a senior managing director and member of theManaging Board.
We have also identified priority issues (materiality) with a viewto realizing a sustainable society and achieving sustainable

2

Sysmex Sustainability Data Book 2021

Logo for the Sustainable Development Goals (SDGs)▶ The UN Global Compactʼs Ten Principles

Sysmex Sustainability Data Book 2021

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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

External Evaluation /Performance Data

GovernanceStatus of Sustainability Targets
Materiality

Resolution of medical issues
through products and services

Resolution of medical issues throughinnovation

Improvement in accessibility tohealthcare
Pursuit of quality and trust

Responsible provision of
products and services

Strengthening of supply chain
management

Provision of a comfortable working
environment

Realization of an attractive
workplace

Promotion of diversity and inclusion
Development of human resources

Promotion of health andoccupational safety

Environmental consideration throughproduct lifecycle

SDGs Targets
Hematology market share

Percentage of consolidated sales to market size of instruments, reagents, andservices in a single year in the field of hematology

52.7％

53.8％

54.7％

56.3％

ー

Number of patents

Total number of patents, utility model rights and design rights obtained

2,709

2,987

3,143

3,485

ー

Number of new patents

Total number of patents, utility model rights and design rights applied for

301

346

306

287

ー

Number of cancer genomes analyzed1

Number of cancer genomes analyzed by the NCC OncoPanel

ー

ー

ー

1,6 thousandー

Number of breast cancer tests using the OSNA method

Number of breast cancer tests using the OSNA method

ー

ー

ー

46 thousandーSales in emerging markets

Consolidated sales in emerging markets

ー

ー

ー

¥122.0 billionー

Number of recalls

Number of voluntary recalls/repairs for products sold (instruments and reagents)

ー

ー

ー

4

ー

Number of FDA warning letters

Number of FDA warning letters issued to Sysmex

ー

ー

ー

0

ー

CSR survey response rate

Percentage of raw material suppliers that responded to CSR surveys (primary
suppliers in Japan and overseas)

81％

84％

85％

89％

90％

Number of training sessions for suppliers2

Number of briefings, training, and other training sessions for domestic suppliers

ー

ー

ー

2

6

Third-party certification rate of suppliers2

Percentage of primary raw material suppliers (domestic) obtaining third-party
certification for manufacturing and product quality

ー

ー

ー

86％

ー

Engagement score

Corporate climate survey result

72％

ー

ー

66％
(except EMEA)

75％

Turnover ratio of regular employees, excluding those who have reached the mandatory retirement age

ー

ー

ー

2.7％

ー

Percentage of days of paid leave taken

Percentage of days of annual paid leave taken per regular employee

ー

ー

ー

61.3％

ー

Percentage of men taking childcare leave2

Percentage of male employees (including part-time workers) taking childcare
leave after their spouse bears a child

ー

ー

ー

33.8％

30.0％

Female managers ratio

Ratio of women at director level or above

15.2％

15.2％

15.5％

16.2％

17.0％

Percentage of employees with disabilities1

Percentage of employees with physical, intellectual or mental disabilities

2.0％

2.2％

2.3％

2.3％

2.4％

Training time per employee

Average training time per employee for training provided by HR and each division(including online training)

ー

ー

ー

24.5 hours 40.0 hours

Total annual hours worked per regular employee

ー

ー

ー

2,030 hours 1,950 hours

Lost-time injury frequency rate

Number of employee death or injuries resulting from work-related accidents per million hours actually worked

ー

ー

ー

0.78

0.58

Lost work day rate1

Number of days absent from work due to work-related injuries per 1,000 hours actually worked

ー

ー

ー

0.05

0.02

Reduction of CO2 emissions (instruments)3

Percentage reduction of CO2 emissions per instrument unit with FY2016 as the base year

Cut 12％

Cut 10％Cut 2％

Cut 8％Cut 20％

Cut 15％

Reduction of water consumption (instruments)3

Percentage reduction of water consumption per instrument unit with FY2016 as the base year

Cut 8％Cut 2％

Cut 4％Cut 6％

Cut 10％

Cut 15％

Reduction of CO2 emissions (shipping)

Percentage reduction of CO2 emissions per S-Corp sales with FY2016 as the base year

Cut 17％Up 1％

Cut 17％

Cut 25％

Cut 20％

Cut 15％

Reduction of packaging and labeling materials

Percentage reduction of total packaging material weight with FY2019 as the base year

ー

ー

ー

Cut 4％

ーー

Reduction of CO2 emissions (business activities)3

Percentage reduction of CO2 emissions from business activities per consolidated
sales with FY2016 as the base year

Cut 14％

Cut 17％

Cut 13％Cut 35％

Cut 40％Cut 50％

Reduction of water consumption(business activities)

Percentage reduction of water consumption from business activities per
consolidated sales with FY2016 as the base year

Cut 8％Cut 7％Up 6％

Cut 7％

Cut 5％

Cut 15％

Recycling rate

Resources recycled per total waste generated

89％

76％

67％

78％

85％ or higher 93％ or higher

Reduction of total waste

Percentage of reduction of total waste generated by business activities per
consolidated sales with FY2019 as the base year

ー

ー

ー

Cut 7％

Cut 10％

Ratio of product waste caused by expiry and other reasons to consolidated sales

ー

ー

ー

0.6％

ー

Turnover ratio1
1

Total annual working hours1
1

Environmental consideration
Reduction in environmental burden
through activities at business offices

Ratio of product waste to sales
Corporate governanceCompliance
Strengthening of governanceRisk management

Number of meetings with investors and analysts

Number of meetings with institutional investors and securities analysts

ー

ー

ー

506

ー

Number of internal reports

Number of internal reports of incidents received

32

14

11

12

ー

Number of unethical incidents

Total number of incidents in which the violations of the law were found, anddisciplinary actions were taken for the violation of the Global Compliance Code

ー

9

7

5

ー

Number of information security trainees1

Number of participants in information security training (gross)

ー

ー

ー

2,720

ー

Participation rate in disaster drills1

Percentage of participants in training using safety confirmation tool assuming adisaster, etc. (including employees on long-term leave)

ー

ー

ー

98.7％

ー

2

1. Target: Group companies in Japan 2. Target: Sysmex Corporation on a non-consolidated basis 3. Some figures have been revised from previous reporting.
4

Sysmex Sustainability Data Book 2021

TargetResults2025
Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020 Fiscal 2023 Fiscal(Eco-Vision)

KPI

ー

ー

Newly added KPIs from fiscal 2021
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CSR Management

Society

Environment

Governance

MATERIALITYRESOLUTION OF MEDICAL ISSUES THROUGHPRODUCTS AND SERVICESPOLICYWHY IT IS IMPORTANT

In the new Group mid-term management plan

With the backdrop of aging populations, the need to reduce medical(ﬁscal 2021 to 2023), in addition to thecosts and extend healthy lifespans has been growing across the world

hematology ﬁeld, which is the greatest source ofin recent years. Furthermore, with the COVID-19 pandemic, theearnings for the Group, hemostasis,

importance of addressing issues related to global health has

immunochemistry, and life sciences wereincreased around the world. To achieve universal health coveragedetermined to be priority ﬁelds. Consequently, we(UHC)* as raised in Goal 3 of the SDGs (“Good health andwill enhance our research and development

well-being”), the establishment of medical infrastructure and theactivities by prioritizing resource allocations todevelopment of medical personnel is essential. Consequently, thiscreate new value and expand our product lineup.

has increased the expectations for initiatives taken by global▶ Sysmex Report (Strategy to Realize

corporations to resolve medical issues.

Sustainable Growth)

Under these conditions, the in vitro diagnostics (IVD) domain, which

External Evaluation /Performance Data

P8

Resolution of Medical Issues
through Innovation

P10

Improvement in Accessibility
to Healthcare

FRAMEWORKThe Global Strategy Committee, which consistsof the CEO and executive oﬃcers in charge,
discusses and reviews the Group’ s mid- andplays an important role in disease prevention, early detection, andlong-term management directions as well as key

determining courses of treatment, is expected to create high-value

strategies and challenges.

testing and diagnostic technologies and solve medical issues through▶ Sysmex Report (Corporate Governance)

the wide use of testing. By addressing issues such as these, Sysmex
works to contribute to the development of healthcare and thehealthy lives of people while also enabling the acquisition of new
business opportunities and the achievement of sustainable growth.
* “UHC” means a condition in which all people have access to aﬀordable and proper services toimprove their health, prevent or treat illnesses, and recover functions.

Results(fiscal 2020)

1,6

thousandNumber of cancer
genomes analyzed
6

Sysmex Sustainability Data Book 202146

thousandNumber of breast cancer tests
using OSNA method

122.0billions yen

Sales in emerging
markets

SOCIETY
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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Resolution of Medical Issues through Products and Services

Resolution of Medical Issues through Innovation
Cancer Genomic Medicine Initiatives
The number of cancer patients around the world has risen to
approximately 18.1 million, with the annual number of deaths
from cancer estimated to be approximately 9.6 million.
Furthermore, over the next 20 years, the number of patients is
expected to increase by at least 60％*.
Sysmex aims to contribute to improving the quality of life
(QOL) for individual patients and curtailing healthcare
expenses by providing tests that help in diagnosing cancer
cases, determining treatment methods, and measuring results
during treatment, as well as in post-treatment monitoring.
* “WHO Report on Cancer” (published February 2020)

Cancer Genome Profiling
In addition to a confirmed diagnosis, in recent years cancer
treatment requires numerous tests using genes and proteinsfor eﬃcacy prediction, recurrence monitoring, and otheraspects of treatment.
Sysmex and the National Cancer Center jointly developed thesystem for use in cancer genome profiling. The system is usedin clinical practice to measure 124 cancer-related genes intumor tissue to analyze solid tumors and acquire acomprehensive cancer genomic profile. With this profile, genemutations unique to each patientʼs cancer are analyzed toprovide information that is useful in diagnosis and determining
the course of treatment, including the selection of anti-cancer
drugs. In February 2021, the system underwent functional
enhancement so that more gene mutations could be detected.
The enhanced system is expected to contribute more to theproper selection of drugs to be administered, which will lead tobetter treatment outcomes.
Starting in fiscal 2021, we set the number of tests for cancer
gene profiling as an indicator for monitoring the progress
towards sustainability targets. We will continue our efforts to
expand the use of this profiling.

Lymph Node Metastasis Testing Using
the OSNA Method

Hemostasis Testing for Efficient
Screening Workflow

Lymph node metastasis testing plays an important role in theselection of surgical and non-surgical treatment procedures.
With conventional testing methods, a pathological specimen is
prepared using surgically removed lymph node slices, and apathologist microscopically examines the specimen for cancer
cells during or after surgery to make an evaluation. However,this procedure involves issues that arise on site, such as theworkload of preparing specimens, dependence on the qualityof the specimen makersʼ skills, and varying accuracy inevaluations of specimens among pathologists.
Sysmex developed a system to test for breast cancer lymph
node metastasis. The system uses the OSNA method*̶
Sysmexʼs proprietary technology̶to determine inapproximately 30 minutes whether cancer has spread to apatientʼs lymph nodes. The automated, simplified testingenabled by this system produces objective test results that are
not dependent on individual examinerʼs skills, thereby helping
to reduce pathologistsʼ workloads and standardize breast
cancer screening. Furthermore, rapid testing has enabled
intraoperative testing. This reduces the burden of multiple
operations on patients as well as the risk of recurrence.
Starting in fiscal 2021, we set the number of tests for breast
cancer lymph node metastasis that use the OSNA method as
an indicator for monitoring the progress against sustainability
targets. We will continue our efforts to expand the use of the
OSNA method.

Hemostasis tests are used mainly for the diagnosis andtreatment of hemorrhagic diseases (e.g., hemophilia) andthrombotic diseases (e.g., myocardial infarction and cerebral
infarction). In recent years, with an increase in thrombotic
diseases attributable to patient lifestyle and/or age, and withthe development of new blood products designed to improve
the quality of life (QOL) of patients with hemorrhagic diseases,
the need for hemostasis tests for early diagnosis and proper
treatment of these diseases has become more diverse. On theother hand, hemostasis tests generally use multiple devices
with different measurement principles, including immunoassay
instruments and platelet aggregometers. This has createdissues in the clinical setting, such as complicated screening
workflows and delays in obtaining test results needed tounderstand patientsʼ conditions and treat them.
Sysmex provides the Automated Blood Coagulation Analyzers,
which enable the flexible measurement of coagulation
molecular markers using the CLEIA method*, as well as blood
coagulation and platelet aggregation parameters, in response
to a wide range of testing orders in the thrombosis andhemostasis areas. These analyzers provide efficient screening
workflows that meet various needs in the clinical setting.
Moreover, the combined use of Caresphere, our network
solution, allows customers to easily check and analyze, fromremote locations, the number of processed specimens,
remaining quantities of consumables such as reagents,
operation of equipment including the results of quality control,
and the operational status of laboratories overall. This helps
raise the efficiency of routine operations in laboratories.

* One-Step Nucleic Acid Amplification method developed by Sysmex.
Designed to support the determination whether cancer has spread to thelymph nodes.

Our Response to COVID-19
We are making efforts toward halting the further spread of
COVID-19 by providing medical professionals with new
diagnostic technologies utilizing our global networks, as wellas our proprietary measurement technologies and assay
services.
▶ Details about Our Response to COVID-19* Chemiluminescence enzyme immunoassay

Story

Stakeholderʼs Voice“Can we ask Sysmex to develop COVID-19 test kits?” This was a request we

received from the national government via the Japan Association of Clinical
Reagents Industries at the end of January 2020. Executive Vice President
Mitsuru Taniguchi of the LS (Life Science) Division, who leads multiple
projects as a pivotal figure behind Sysmex's fight against COVID-19, reflects
on the days when the projects were launched.
Confronting COVID-19 by Establishing a PCR Testing System ThroughPublic-Private Partnerships– Continuing our Dedication as a Healthcare Company for the Good of thePeople and Medical Professionals –8

Sysmex Sustainability Data Book 2021

Sysmex Sustainability Data Book 2021

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CSR Management

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Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Resolution of Medical Issues through Products and Services

Improvement in Accessibility to Healthcare
People in some parts of the world have diﬃculty receiving
proper healthcare because the systems that encompass
healthcare environments and programs are underdeveloped.
To address one of its responsibilities as a global company,
Sysmex is working to improve access to proper healthcare sothat as many people as possible may receive it. To that end, weare helping promote universal health coverage (UHC)* in
emerging countries and developing countries by making
testing widely available.
* UHC means giving all people access to affordable, proper services forhealth improvement, prevention, or treatment of diseases, and recovery
of function.

Improving Access to Diagnostics for
Infectious Diseases
Sysmex provides technologies and products to assist with thediagnosis of the worldʼs three major infectious diseases, suchas malaria and HIV, as part of its efforts to combat them.

Contribution to Malaria Elimination
Sysmex has taken up the challenge of finding solutions totesting and diagnostic issues in the area in which it operates.
Such efforts serve to help eliminate malaria, one of the worldʼsthree major infectious diseases.
In June 2020, Sysmex obtained marketing approval for its
Automated Hematology Analyzer as a specially controlled
medical device (Class III)1 that aids the diagnosis of malaria for
the first time in Japan. The Company acquired the EUʼs CE
certification for the device in 2019, and it has been working on
obtaining approval in African nations.
The current mainstream method of testing for malaria uses a
rapid diagnostic kit or a microscope. But both options pose
problems such as taking much time, ranging from about 15 to
30 minutes, including pretreatment, and requiring skilled
techniques in microscopic testing. In contrast, the AutomatedHematology Analyzer can identify red blood cells infected withmalaria parasites and measure the percentage of infected cells
without pretreatment, executing both processes in about one
minute2 automatically and precisely.3
Malaria is a disease in which the number of deaths can be
reduced by early detection and treatment. By providing theclinical front with a device that can swiftly and easily produce
the outcome of testing useful for diagnosis, Sysmex contributes
to measures against imported infectious diseases in Japan.
Also, domestic marketing approval as a specially controlled
medical device is listed in the procurement criteria ofinternational funds and funding from other organizations4
which are working to improve access to healthcare in emerging
10

Sysmex Sustainability Data Book 2021

and developing countries. Through partnerships with suchorganizations, we aim to introduce the product to countries
and regions, either emerging or developing, where medical
resources are limited, and to eliminate malaria globally.
Sysmex has been involved in initiatives by, and the operationof, the Malaria Consortium, which consists of research
institutes and enterprises that have been combating malaria
since 2016. In the field of testing and diagnosis, we contributeto project activities conducted throughindustry-government-academia partnerships in Asia and Africa.
At the 7th Nikkei FT Communicable Diseases Conference, allsessions of which were streamed live, we made an activity
report on the industry-government-academia initiatives at the
Malaria Consortium.
1. Medical device considered to pose a relatively high risk to the humanbody in the event of malfunction
2. Time from specimen setting to judgment of outcome
3. Testing by the analyzer does not mean replacement of malaria diagnosis
by microscopic testing. Nor does it mean, a diagnosis can be madethrough the outcome of analyzer testing alone. Diagnostic confirmation
is based on a doctorʼs comprehensive judgment which includes otherclinical information.
4. The WHO and international funds permit a simplified examination
process for high-risk products if those products have obtained approval
from a rigorous examination body that those organizations designate,with a view toward accelerating the introduction of various products toemerging countries and developing countries. This is stated in theirprocurement criteria, and regulatory approval as a Specially Controlled
Medical Device (Class III) in Japan qualifies as one of these rigorous
examination criteria.

Preventing
Occurrence

Testing and
Diagnosis

Drug Discovery
and Treatment

Our Contributions to the Quality of HIV
Diagnosis and Treatment
Sysmex provides the CD4+ lymphocyte testing systemdeveloped and produced by Sysmex Partec, in emerging
markets and developing countries. This system measures,within three minutes, the number and percentage value of
CD4+ lymphocytes in the blood. In addition to being compact
and portable, the system is easily maintained, facilitating
testing that is simple, swift, and stable.
The system has received prequalification* from the WHO. Thisprequalification facilitated the introduction of a system incountries with limited healthcare resources, which has enabled
us to help improve the quality of HIV diagnoses and treatment
in emerging markets and developing countries.
* WHO prequalification aims to ensure that diagnostics, medicines,
vaccines, and immunization-related equipment and devices forhigh-burden diseases meet global standards of quality, safety, and eﬃcacy,in order to optimize the use of health resources and improve healthoutcomes. The system was established in 2001 in response to the
HIV/AIDS pandemic. Today, it is used in emerging markets and developing
countries as a reference list for purchasing. Organizations such as the
Global Fund give purchasing priority to products with thisprequalification.

In fiscal 2010, Sysmex donated hematology analyzers insupport of ILFAR, a nonprofit organization dedicated tobuilding an HIV/AIDS medical infrastructure in Kenya, andSysmex has continued to provide support since then. ILFAR
provides education about HIV/AIDS and conducts regular free
screening in the area. Sysmex made another donation to theorganization in fiscal 2020.

Participating in the Global Health Innovative
Technology Fund (GHIT Fund)
Since 2015, Sysmex has participated in the Global HealthInnovative Technology Fund (GHIT Fund), which states its
vision for action as “one in which the crushing burden of
infectious disease no longer prevents billions of people in thedeveloping world from seeking the level of prosperity andlongevity now common in the industrialized world”. The GHIT
Fund has entered its second phase of activity (2018–2022),
shifting from its initial focus on product development toactivities to provide products to the people who need them.
We will continue to participate in the Fundʼs second-phaseefforts. By promoting initiatives aimed at developing andproviding new reagents for infectious diseases throughJapanese technological innovation, we will contribute to theeradication of infectious diseases in developing countries.

• Developing insecticide-treatedmosquito nets, sprays, andmosquito-repellant paint• Developing infectionpreventing drugs• Providing health guidance• Gene testing• Blood testing̶Sysmexʼs responsibility

CD4+ lymphocyte testing system• Developing drugs fortreatment

Malaria Consortium Initiatives

Story

Stakeholderʼs Voice
Chiaki Takeuchi is involved in product planning, businessdevelopment, and collaborative study development of new
diagnostic technologies in the Hematology Business
Development Department. “It was like venturing into uncharted
territory”, she says, looking back on their multi-year project.

Dedicated to Eliminating Malaria Through the Development of
Diagnostic Devices
Analyzer delivered to a medical institution in Côte dʼIvoire
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Environment

Improving Access to Diagnostics for
Non-communicable Diseases
In emerging and developing countries, infectious diseases arestill a major problem, whereas the number of people with
non-communicable diseases (NCDs) such as cancer, diabetes,
and renal disease are on the rise, especially in urban areas.
Sysmex works to make the tests that are key to countering
NCDs widely available. Such tests are necessary for theprevention, early detection, and early treatment of NCDs.

Sysmex Certified a “JICA-SDGs Partner” throughIts Project for Dissemination of AutomatedUrinalysis Diagnosis Technology in Ghana
Sysmex has promoted the Dissemination of AutomatedUrinalysis Diagnosis Technology project in Ghana since 2018 aspart of the Japan International Cooperation Agency (JICA)ʼs
Collaboration Program with the Private Sector for
Disseminating Japanese Technology for the Social andEconomic Development of Developing Countries. We
introduced a fully automated general urinalysis testing system
to the Komfo Anokye Teaching Hospital (KATH), Ghanaʼsnational education hospital, and held seminars andsymposiums for a total of about 500 local healthcare
professionals. In August 2020, this project was recognized as
an effort toward the attainment of the Sustainable
Development Goals (SDGs), and Sysmex was certified as a
JICA-SDGs Partner. We will remain committed to enlightening
local health workers on the clinical value and effectiveness of
automated urinalysis diagnosis technology as part of ourefforts to help raise healthcare standards in Ghana and otherdeveloping countries.

Symposium at KATH

Governance

External Evaluation /Performance Data

Improving Healthcare Environments in Asia
In addition to improving healthcare infrastructures, having
appropriately trained healthcare professionals is an essential
part of improving access to healthcare. In Asia, Sysmex
provides educational support to increase the quality of clinicallaboratories and clinical testing. We also conduct seminars andstudy sessions that impart leading-edge scientific information
to healthcare professionals.
▶ Scientific Activities

Technical Support to Provide High-quality
Test Data
In Asia, Sysmex has to date provided activities designed to help
improve the quality and accuracy of clinical tests in China,
Mongolia, Cambodia, Myanmar, Thailand, and the Philippines.
In Mongolia, Sysmex continues to provide support activities in
the fields of hematology, clinical chemistry, andimmunochemistry. In 2017, we expanded this support toinclude the field of blood morphology testing. In addition to
making technological and academic expertise available to local
clinical laboratory technologists, Sysmex contributes to theimprovement of the level of healthcare in Mongolia bysupporting the construction and operation of a nationallyimplemented external quality control framework for blood
morphology testing. In Myanmar and Cambodia, Sysmex
engages in similar activities in external quality control forblood cell count examination, thereby helping improve thequality of clinical tests.
Moreover, in China, our Sysmex Reference Counter has been
employed since 2002 as a National Standard Device* for blood
cell count screening. For all blood cell counters in China,
registration/inspection of such devices and their external
accuracy control are based on this device. Sysmex has also lent
China the latest model of its Reference Counter, starting infiscal 2019, as well as offering continued support fortechnological transfers and exchanges of blood
testing/reference measurement methods, and for formulationof national guidelines for clinical examination. Sysmex is thus
contributing to improving blood cell count accuracy andtesting standardization in China.
* A device for specifying
national standards forblood cell count
examination

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Improving Healthcare Environments in
AfricaCollaboration with Government Agencies
and International Organizations

In Africa, Sysmex has established local subsidiaries in fivecountries: South Africa, Ghana, Burkina Faso, Nigeria, andEgypt. We aim to engage in wide-ranging activities throughthese subsidiaries (e.g., opening educational facilities andcollaborating with government agencies, research institutes,
and NPOs), thereby helping to raise local healthcare standards.

Sysmex worked with Burkina Fasoʼs Ministry of Health to carryout a project for establishing and maintaining a nationwide
network of blood tests. We installed about 100 pieces ofequipment, each suitable for the size of the facilities, and we
provided more than 650 laboratory technicians, engineers, andpediatricians with training to meet their professional needs. This
project created opportunities for blood tests, including 1.2 million
new blood tests per year at local medical institutions in rural
regions and remote areas. We are already scheduled to launchsimilar activities for malaria tests and blood coagulation tests.
In Gabon, the Japanese Embassy ran Grant Assistance for
Grass-Roots Human Security Projects called the “Expansion
Plans for the Functions of the Maternal and Child Health
Department in Lambaréné” and the “Expansion Plans for the
Functions of the Maternal and Child Health Department in
Akebe Plaine”. In these projects, we provided training on how to
use and maintain Sysmex equipment to healthcare professionals
at regional health departments in an effort to help with healthworker development and improve the healthcare environment.
In Kenya and Senegal, as a member of the strategic alliance
between the Deutsche Gesellschaft für Internationale
Zusammenarbeit (GIZ) and medical device manufacturers,
Sysmex offers a program to train clinical laboratory technicians aspart of a joint effort to develop a bachelorʼs program in biomedical
engineering, thereby helping raise local healthcare standards.
Sysmex South Africa offers a variety of educational
opportunities in partnership with the Global Educational
Exchanges in Medicine and the Health Professions (GEMx), an
organization working with medical schools and institutions
around the world to promote education and exchange programs.
Sysmex also works with many other government agencies andinternational organizations, including national health departments
across Africa and the World Health Organization (WHO).

Helping Clinical Laboratories with Capacity
Building
Sysmex opened a training center called the Sysmex Academy
for each of its local subsidiaries in Africa in order to provide
education on clinical value and expertise in equipment
maintenance for local distributors and healthcare
professionals. We also offer mentorship training that wedeveloped independently to ensure that laboratoriesʼ quality
management systems conform to ISO 15189.

Mentorship training session▶ Providing Solutions for COVID-19 Pandemic and Other

Global Health Issues

Story

Stakeholderʼs Voice
Comments from Trainees“In the mentorship program, training on laboratory quality enhancement
was provided to us as staff members. It was very meaningful to learn about
quality control systems for clinical laboratories that match international
standards, and we reconfirmed the objectives and significance of testing.
I think this program will help raise the level of quality in clinical testing”.

Initiatives to Improve Access to Medical Services and Develop Human
Resources Around the World
JICA-SDGs Partner Certificate
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Signing ceremony with Mongoliaʼs Ministry of Health

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MATERIALITYRESPONSIBLE PROVISION OF
PRODUCTS AND SERVICES
WHY IT IS IMPORTANT

Governance

External Evaluation /Performance Data

P16 Pursuit of Quality and Trust
P21 Strengthening of Supply Chain Management

Quality issues and problems that threaten the reliability of products are making society more vigilant
about the quality and safety of products and services. In addition, the scope of corporate responsibility
has expanded to the entire supply chain, which includes business partners. Furthermore, the Sustainable
Development Goals (SDGs) identify responsibility for sustainable production and raise targets forworking environments.
Sysmex conducts business in the medical sector, which plays an important role in human life and health.
Accordingly, we are called upon to provide products and services of increasing quality and safety, as wellas to manage our supply chain appropriately. We believe such activities are important, as they help
improve the quality of healthcare and enhance customer satisfaction, thereby building brand strength.

POLICY
Sysmex oﬀers safe products and services of high quality in accordance with the Quality Policy of helping
to create a fulﬁlling and healthy society through global business activities in the healthcare domain. We
also promote CSR-oriented procurement according to our Procurement Policy in order to achievesustainable growth with our business partners.
▶ Click here for our policies on the responsible provision of products and services.

FRAMEWORK
Under the supervision and management of our CEO, the quality assurance department leads our quality
management eﬀorts. We also promote supply chain management by the production and the SCM
departments, which is managed by a senior executive oﬃcer.

Targets(fiscal 2023)

90%
CSR survey response rate
(primary suppliers in Japan and overseas)

14

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Number of training
sessions for suppliers

SOCIETY
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External Evaluation /Performance Data

CSR Management

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Environment

Governance

External Evaluation /Performance Data

Materiality

Responsible Provision of Products and Services

Pursuit of Quality and Trust
Quality Management
Group Quality Management System
At Sysmex, under the supervision and management of theCEO, the Quality Assurance Department leads our quality
management effort.
More specifically, we hold a quality meeting each month atwhich the managers of our Development, Production, andMarketing and Service Departments explore what we can do to
monitor the quality, effectiveness, and safety of products andservices, along with improvement measures. We also holdQuality System Committee meetings regularly to review
responses to inspections by regulatory bodies, quality targets,and management review of instructions for output. This is partof our efforts to maintain the Groupʼs quality management
system and promote activities for improvement.
All our production facilities for final products* have obtained
ISO 9001 or ISO 13485 certification. Out of the 77 companies
in the Sysmex Group, 35 have been ISO 9001 certified and 22
have been ISO 13485 certified. In fiscal 2020, 11 cases ofnonconformity were identified during an internal quality audit.
These issues are being addressed. No cases of nonconformity
were found during an external quality audit.
Starting from fiscal 2021, we set the number of recalls and thenumber of FDA warning letters as indicators for themonitoring of progress toward sustainability targets, thereby
improving quality.
* Wholly owned subsidiaries

responsibility, Sysmex is making constant eﬀorts to maintainand improve product quality by building a variety of systems,
as well as complying with safety standards around the world in
the design and development stages.
In the product development stage, we verify product quality by
setting five “quality gates” in the processes leading up tomarket launch. We also conduct quality- and safety-related risk
assessment during the design and development phases of anew product, as well as when changes are made to the designof an existing product. If any high-risk event is noted, we act toreduce that risk. Also, when we market products that are
manufactured by others, we verify their quality by conducting
audits of the manufacturers and meticulously inspecting theirproducts. In addition to these eﬀorts, in the unlikely event of a
product defect, we have systems in place to quickly identify
and respond to the problem.
At factory sites, each month we monitor manufacturing
processes and the status of supplier conformity. We stipulate
appropriate quality improvements for suppliers with highnonconformity rates, and we have a system to ensure quality
through regular quality audits. In addition, our global quality
complaint processing system allows us to gather quality
information in a timely manner from markets around theworld. When we receive information about a problem or
malfunction, we immediately investigate the cause and cease
distribution of the product. If we need to take any corrective or
preventive action for a problem or malfunction, we promptly
plan the action in accordance with the Groupʼs regulations,carry out the plan, and later verify the validity andeffectiveness of the actions taken.

Providing High Quality Products and Services
through Third-Party Certification▶ The applicable scope of activities

For details, refer to ID 0910589004 on
www.tuv.com/japan/en/.
▶ Quality Policy▶ Product Security Policy

Sustainable Improvement Programs
Reinforcing Structures for Maintaining and
Enhancing Quality
Used in laboratory testing, Sysmexʼs products play a vital rolein protecting peopleʼs lives and health. Being fully aware of this16

Sysmex Sustainability Data Book 2021

To enhance credibility, we are strengthening our quality
assurance system regarding product inspection results.
Sysmex International Reagents received ISO Guide 34
certification (now ISO 17034). This international standard
relates to the competence of reference material producers.
This was the first ISO Guide 34 certification granted in thehematology field in Japan. It certifies a manufacturerʼscompetence to provide reference materials of proper quality.
This certification will strengthen our credibility concerning thequality of data of our products and services, enabling ourcustomers in global clinical laboratories to verify their own
competence to provide proper test data.

Employee Training

investigate and analyze the information it receives; to share
this information with the design, manufacturing, and otherdivisions; and to improve quality. In addition, we have put inplace a structure for incorporating this information in the next
generation of products.

Focusing on Specialized Quality and Safety
Training
Sysmex provides regular quality management training forrelevant departments and specialized training in legal
restrictions for employees in certain departments or job
categories, in addition to training in our Quality Policy. In fiscal
2020, we provided quality training for a total of about 3,000
employees across Japan in the Group companiesʼ various
development, production, and marketing and service
departments, as well as in ISO-certified business offices. We
also held quality training at all production facilities for final
products* and ISO-certified business offices managed by ourGroup companies overseas.
As a company that provides products and services in morethan 190 countries and regions around the world, we conduct
training on the regulatory systems of individual countries forengineers in development departments, ensuring that wedevelop products in accordance with applicable laws andregulations.

Product Recall and Repair Information
Posted on Our Website
Sysmex posts information about product recalls and repairs on
its website under “Important Product Notices”.
▶ Important Notice about Products (Information for JapaneseMarket)Working Aggressively to Stamp Out
Counterfeit Reagents
To assure accurate testing results, Sysmex asks its customers
to use Sysmex-branded instruments and reagents together. In
recent years, however, reagents whose names and container
shapes have been disguised to look like Sysmex reagents havebeen found in circulation in some areas. The use of suchcounterfeit reagents cannot guarantee the reliability of testing
results and, in some cases, can be harmful to patients' health.
For this reason, Sysmex continuously monitors markets forcounterfeit reagents. When they are discovered, we work withlocal government institutions and judicial bodies to ensure theswift and thorough enforcement of our intellectual property
rights. We also caution medical institutions against the use ofcounterfeit reagents by placing advertisements in newspapers.

* Wholly owned subsidiaries

Quality and Safety Information
Sharing Customer Feedback within the Group
Sysmex established the Post-marketing Quality Assurance
Department, which controls information regarding the quality
and safety of our products. Its function is to field the various
inquiries it receives from outside the company, as well as to

Product Quality and Vigilance Control System
Patients

Ministry of Health, Labour and Welfare
Pharmaceuticals and Medical Devises Agency

Efficacy/Safety Information

Proper Testing/Diagnosis
Direct Reporting

Medical Technologists and Other Clinical Professionals
Gathering of
Efficacy/Safety
Information

Provision of
Medical Information
Gathering of
Efficacy/Safety Information

Sales Reps

Instructions/Guidance
Information Provision,
Response

Customer
Support Center

ReportingInformation Sharing, Cooperation

Information Provision
Transmission
Gathering

Vigilance
Division

Information Sharing,
Cooperation▶ Utilizing ISO to Increase the Quality of Clinical Testing

Subsidiaries andAffiliates Outside of Japan・Literature Both from

Provision of Medical Information
Gathering of Efficacy/Safety Information

Partners Both inJapan and Abroad

Japan and Abroad

Gathering・Academic Information
・Research Information
・Information on New Development

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External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Enhancing Customer Satisfaction

Providing Highly Satisfying User Training

Disseminating Useful InformationOﬀering Solutions Utilizing IT

Conducting Customer Satisfaction Surveys inJapan and Overseas

Sysmex conducts instrument and maintenance training in eachregion as part of its customer support.
In the United States, Canada, and Latin America, where
medical institutions are scattered over a large area, Sysmex
America oﬀers “Center for Learning” online training so that
customers do not have to travel to a Sysmex training facility.
During fiscal 2020, we made improvements to the training
system we had offered based on customer comments. These
improvements included customization and better accessibility.
Consequently, more than 90％ of approximately 3,000 users ina user survey replied that they were satisfied or very satisfied
with the improved system. For this effort, we worked with theonline program development team of Sysmex Europe. This
cooperation allowed us to incorporate the merits of Sysmex
Academy Online run by Sysmex Europe and to share thecontent of their website.
The success of this project led the Center for Learning and its
development team to win the Gold Awards for Best Customer
Training Program and Best Learning Team categories from theBrandon Hall Group, and the Annual
LTEN Excellence Awards from theLife Sciences Trainers & Educators
Network.

Sysmex disseminates information that is useful for its
customers in the “Support Information” section of its website.
Up-to-date information is distributed using an email magazine
service. We also oﬀer a “Personal Page” function for managing
content and viewing history. In these ways, we are continuously
enhancing functionality to facilitate customer use.

Sysmex offers Caresphere, a network solution designed toprovide a wide range of online support options and services.
Caresphere supports stable operation of test instruments at
hospitals through such functions as instrument quality
control*, automated monitoring, and failure prediction basedon real-time analysis. We also offer application services toassist with the efficiency and quality management of testing.

Sysmex conducts customer satisfaction surveys in various
countries and regions, including China and Japan as well as
major countries in the Americas, EMEA*, and the Asia Pacificregion. These surveys use indices customized for each country
and region in accordance with the products and services
oﬀered in each market.
Sysmex America has ranked number one for 14 consecutive
years among manufacturers of hematology analyzers in an IMVServiceTrak survey of customer satisfaction. Sysmex America
was also one of the recipients of the 2020 GHXcellenceAwards, which are given to healthcare providers that go aboveand beyond to support patients and communities, as a top
performer in the North American market.
We also conduct regular customer satisfaction surveys in
EMEA and the Asia Pacific region, which have reported highlevels of customer satisfaction.

* EMEA: Europe, the Middle East, and Africa

Satisfaction Surveys

Efforts to Incorporate Customer Feedback
into Our Products and Services

Voice of Customer = お客様からのご意見・ご要望を製品開発に活かす取り組み。

Utilizing ISO to Increase the Quality ofClinical Testing

Support Information Site

Enhancing Service and Support
Responding to Inquiries Rapidly andResponsibly
The Sysmex Group has established regional customer support
centers to reply quickly and carefully to inquiries, as well as torespond promptly to customer requests.
In Japan, Sysmex Corporation maintains a Customer Support
Center, where experienced staﬀ members with expert
knowledge cater to customers 24 hours a day, 365 days a year
(separate agreement required). By creating a database
containing maintenance histories and the details of pastinquiries from customers for quick reference, the center
responds to inquiries and requests quickly and carefully.

▶ Performance Data for the Results of Our Customer

Requests and comments from customers are gathered by the
Voice of the Customer (VOC) Group. After analyzing thisinformation from various perspectives, the results are provided
as feedback to related divisions so they can be utilized in new
product development and operational improvements. In fiscal
2020, we gathered some 18,000 customerʼs feedback in theJapanese market. We have received a positive response to
instruments with new functions and equipment that we haveadded as a result of customer input, which is indicated by the
VOC mark in our product catalog.

* A management method that guarantees the values measured by testing
equipment. It is designed to confirm that a customerʼs equipment isfunctioning correctly.

Virtual training via the Center for Learning

Responding to Inquiries at the Customer Support Center
Other 10％

Recently, the field of clinical testing has met with a strong
demand for improved test result quality, and awareness ofinternational standards is increasing around the world. One
such standard is ISO 15189 (Medical laboratories–requirementsfor quality and competence). The number of clinicallaboratories that have obtained certification based on thisstandard is increasing, with the certification having become
obligatory in some countries.
Sysmex Corporation has received certification under the
ISO/IEC 17025 international standard for clinical testing
calibration institutions and the ISO 15195 standard. Thiscertifies that we meet the international standards for thequality of the calibration service we provide with our
automated hematology analyzers. We were the first company
in Japan to receive such accreditation in this field.
The calibration certificate we issue is accepted as a globally
recognized document that ISO 15189 requires to ensure
traceability and calibration. As of March 31, 2021, we had
issued calibration certificates for more than 7,200 instruments.
Furthermore, Caresphere XQC, an external quality assessment
service provided by Sysmex, was the first in Japan in any
industry to receive certification under ISO/IEC 17043(Conformity assessment–General requirements for proficiency
testing).

Consultations on data 4％
Inquiries regarding products 6％
Inquiries regarding operatingprocedures
7％
Repairs and maintenance 73％

Total inquiries
received infiscal 2020
80,885

日本国内で主要な機器・試薬の、研究開発から製造、販売、サービス＆サポートまでを一貫して提供するシスメックスならではの取り組みです。

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Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

External Evaluation /Performance Data

GovernanceMateriality

Responsible Provision of Products and Services

Strengthening of Supply Chain Management
Scientific Activities

Supply Chain Management

Sysmex holds scientific seminars to impart the latest
information about clinical testing in various countries andregions across the world. In Asia, we work with government
agencies (e.g., countriesʼ health ministries) and major academic
societies in order to run scientific activities designed to help
improve the quality of clinical testing.

Conducting CSR Surveys

Holding Scientific Seminars for Clinical
Professionals
Sysmex has held a Sysmex Scientific Seminar annually since1978. This seminar discusses subjects selected from a range of
medical research areas in order to serve as an opportunity toprovide the latest information and share knowledge acquired
from research. The 43rd Seminar scheduled in fiscal 2020 was
postponed due to the COVID-19 pandemic.
Under these circumstances, we held the Sysmex Global
Webinar for COVID-19 to provide the latest on-the-groundclinical information around the world, with the aim ofdeveloping testing systems that work amid the pandemic. At
the Webinar, distinguished doctors from different countries,
including Japan, gave lectures on what the COVID-19 pandemic
looked like in their regions, and they offered new knowledge
and insight. The Webinar was also held in EMEA, the UnitedStates, and Asia. A total of around 1,800 healthcare
professionals attended.
We also hosted online seminars on other subjects, which wereattended by approximately 2,000 healthcare professionals in
total.
Through these initiatives, we aim to build trust-based
relationships with healthcare professionals and help improve
the quality of healthcare.
▶ Scientific Support Activities to Standardize and Raise theQuality of Clinical Testing

Sysmex Global Webinar for COVID-19

EMEA Sysmex Virtual Expo 3D boothSysmex conducts CSR surveys in order to learn about its
partnersʼ CSR activities. To survey existing partners, we use the
CSR/Sustainable Procurement Self-Assessment Tool Set, which
was developed by Global Compact Network Japan. The survey
items range from human rights, labor practices, corruption,
environment, and conflict minerals. Sysmex Corporation has
been involved as a subcommittee member in the production ofthis tool and other types of output. We elect not to conductbusiness with new partners who have problems with their CSR
initiatives. In addition to CSR surveys, we hold management
interviews with new business partners. We undertake the same
sort of initiatives for overseas partners. In particular, personnel
in charge of procurement make local visits to determine thestatus of child labor and workplace environment in order toconfirm that no problems exist.
The rate of response to the CSR survey of primary suppliers
conducted in fiscal 2020 was 89％, and we also conductedfollow-ups with four of our partners in response to risk
analyses. Moreover, to further encourage our partners toengage in CSR activities, we checked with 13 primary suppliers
identified as high-risk, regarding how they manage theirsecondary suppliers. Starting from fiscal 2021, we set the CSR
survey response rate as a sustainability target. We have also
added the number of training sessions provided to ourpartners as a sustainability target, and we use the response
rate of the CSR survey of secondary suppliers in Japan and thepercentage of primary suppliers with third-party certificates as
indicators for monitoring.
Sysmex Europe surveys all new partners about their CSR
activities that involve human rights and green procurement,
and it annually evaluates existing partners. Sysmex Malaysia,
Sysmex Wuxi, Jinan Sysmex, and Sysmex Shanghai, among
others, also survey their partners each year to assess risks andmake improvements.

Analysis of Regions in Which Equipment Has Been Procured

EMEA

1％

Americas

2％

China

3％

Asia Pacific

6％

Japan

88％

Fiscal 2020
results(in terms ofmonetary
amounts)▶ CSR/Sustainable Procurement Self-Assessment Tool Set,

the Common CSR survey form Prepared by Global Compact
Network Japan▶ Status of Sustainability Targets

Improving the Quality of Supplied Parts and
Raw Materials
Sysmex employs a Quality Assurance Agreement that clearly
defines quality requirements. Counterparties sign thisagreement after confirming their understanding of our
procurement policy. We confirm the quality of supplied partsand conduct quality audits when we determine that corrective
or preventive measures are needed.
We perform quality audits of new suppliers and ensure thatappropriate quality control is in place. We also conductperiodic quality assessment of existing trading partners in aneﬀort to maintain and improve quality.

CSR survey response rate (fiscal 2020)

89%

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Environment

Relations in the Supply Chain
At Sysmex, we strive to strengthen our relationships withtrading partners so we can conduct business together basedon their understanding of our business and procurement
policies.
In fiscal 2020, we organized a trade show and seminar inwhich our partnersʼ unique technologies were presented to ouremployees. This served as an inspiration to design and develop
greater products and to boost mutual understanding between
our partners and our employees. Furthermore, we will continue
to improve communication with our partners by sharing
information about quality, stable supplies, the environment,
and business continuity plans (BCP), among other matters, inorder to facilitate cooperative activities with these partners.

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Conducting Internal Awareness Activities to
Ensure Compliance with Legislation
Sysmex uses an electronic procurement system to prevent
undue reduction in payments and return of products. In
addition, all members of the procurement department undergo
training on the Subcontract Act. For people newly assigned tothis department, we also provide training on our procurement
policy, CSR, green procurement, and procurement risks.
▶ Procurement Policy▶ Green Procurement Standards▶ Anti-Slavery and Human Trafficking Policy

Technical seminar with partners

Story

Stakeholderʼs Voice“Our products are essential in supporting peopleʼs health and peace of mind

through healthcare. We must maintain a stable supply of our products nomatter what happens,” says Tomohito Yamagata, who has engaged in
procurement services for 25 years and currently leads Reagent Material
Procurement in the SCM (Supply Chain Management) Division. Amid the
pandemic, he has been active in solving various issues concerning
procurement and production.
Undertaking the Never-Ending Mission of “Creating a Stable Supply of
Reagents” – Efforts by Sysmex to Maintain Laboratory Testing During the
COVID-19 Pandemic –22

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REALIZATION OF AN ATTRACTIVE WORKPLACE

MATERIALITY

CSR Management

Society

Environment

Governance

WHY IT IS IMPORTANT
P26

In recent years, the external environment has changed drastically due to the globalization of economic
activities, the progress of digitalization, and a shrinking working population. Even in the healthcare market,

External Evaluation /Performance Data

Provision of a Comfortable
Working Environment

P28 Promotion of Diversity and Inclusioncompetition is intensifying with new players, such as new entrants to the market from outside theindustry. To strengthen its external competitiveness, Sysmex believes that acquiring and developing

P30 Development of Human Resources

high-level, specialized personnel and next-generation leaders, as well as continuing to provide an

Promotion of Health andattractive workplace, are important challenges.

P33 Occupational Safety

POLICYThe Core Behaviors of the Sysmex Way promises employees that Sysmex “honors diversity, respects theindividuality of each employee, and provides them with a workplace where they can realize their full potential.
We value the spirit of independence and challenge, provide employees with opportunities for
self-fulﬁllment and growth, and reward them for their accomplishments”. Based on this, we have in placea human resource development system that develops capabilities in an ongoing and systematic manner.
We promote diversity and inclusion, and we have introduced various systems in an eﬀort to create a
corporate culture that provides diverse employees with a sense of unity globally and the ability tomaximize their skills.
▶ Policies for the realization of an attractive workplace

FRAMEWORK
Sysmex has established diversity promotion andhuman resources development functions in the
Human Resources Division under the supervisionof a senior executive oﬃcer and senior managing
director to provide an attractive workplace.

Targets(fiscal 2023)

75%
Engagement score

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Sysmex Sustainability Data Book 2021

0.58

Lost-time injuries
frequency rate

0.02
Lost work day rate

17.0% 40.0

hours

Female managers ratio

Training time
per employee

SOCIETY
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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Realization of an Attractive Workplace

Provision of a Comfortable Working Environment
Accommodating Diverse Working Styles
Our Efforts to Accommodate Diverse
Working Styles
Sysmex Corporation is working to create in-houseenvironments that allow employees to work comfortably andachieve optimal work-life balance. We aim to ensure that all
employees find their work fulfilling and rewarding as they
pursue their diverse careers, and that they continue to work inways that suit their family circumstances and local conditions.
In addition to flex-time, which was adopted as part of ourefforts to create a comfortable working environment, welaunched a “smart work” system that enables employees tochoose their working hours, along with where and how theywork, in fiscal 2021. Under this system, employees are allowed
to work the hours of their choosing between five in themorning and ten at night. They can work at home or a satellite
office if that suits their work or individual lifestyles.
As measures to urge employees to take paid leave, we
introduced a half-day paid leave system, and we provide
recommended dates for paid leave. Other various efforts
include allowances paid from the Cafeteria Plan*, our welfare
program, to employees who take paid leave for travel, leisure,or cultural schooling. Starting from fiscal 2021, we also set therate of paid leave taken as a sustainability target among ourefforts to continue raising the rate.
In addition, we have a leave of absence and re-employment
program designed to offer a wide range of opportunities for
employees who leave our employment due to their spousesʼ
overseas assignment or for other personal reasons, so thatthey can return to work.
Our flex-time system and welfare program (the Cafeteria Plan),which were originally for regular employees, have been
expanded to include contract employees.

Supporting a Balance between Work andChild-Rearing

Other Systems to Support Work-Life
Balance

Sysmex Corporation has introduced diverse programs toprovide family support, from pre-natal care to child-rearing.
These programs include leave for fertility treatment or
morning sickness, a spouseʼs childbirth, and nursing children.
When child care leave expires upon the employees' childturning two years of age, employees are entitled to the
reduced working hours program and the work-from-homeprogram, until the child enters junior high school. To support
employees returning to work after childcare leave, we holdseminars for them before they go back to work. We also deliver
newsletters for employees on childcare leave to keep theminformed of work issues.
We have set the rate of childcare leave taken by male
employees as a sustainability target and have implemented
measures to boost this rate. During fiscal 2020, we hosted aseminar titled “Supporting a Balance between Work andChild-Rearing: Parenting Seminar for Dads” led by a guest
lecturer. We also published a guidebook to male employees
presenting the parenting programs available.
Technopark, our R&D site, has an in-house daycare center
called Sysmex Kids Park. It is also available for temporary use
when employeesʼ spouses work part-time, childrenʼs guardians
are sick, or employeesʼ family members are unable to look afterchildren because of a funeral.
We have received the next-generation support certification
logo (nicknamed Kurumin*) as a “company that supports
child-rearing” from the Ministry of Health, Labour and Welfare.

Supporting Nursing Care, Corporate
Citizenship Activities, and Others* Based on the Act on Advancement of Measures to Support Raising
Next-Generation Children, companies that formulate business plans as
general business operators, meet the targets designated by such plans,and satisfy certain standards may receive Kurumin certification as“companies that support child-rearing” from the Minister of Health,Labour and Welfare.

▶ Introducing Smart Work (Sustainability Topics)* The Cafeteria Plan provides Cafeteria Points, which entitle employees toselect and sign up for certain programs (e.g., parenting support, careassistance, health improvement, and certification) on their own accord.

Sysmex Corporation has introduced a program that allows
employees who need to attend to family members in thehospital to take short-term nursing care leave andaccumulated paid leave for up to 40 days in half-day
increments. We also have a work-at-home system that enables
employees to care for family members who require nursing
care or other types of support. Furthermore, we have an
income indemnity system for employees on nursing care leave
lasting one month or longer (100,000 yen per month), and a
program for re-employment of employees whose careers havebeen interrupted because of nursing care.
Volunteer leave and donor leave programs are also available assupport systems intended to make it easier for employees totake leave for particular purposes.

Activities at Group Companies
Our Group companies also engage in various initiatives toprovide comfortable working environments.
Recognized for its satisfying working environment, Sysmex
Europe was ranked 10th in the Great Place to Work awards1 in
2021.2 The company is also certified as a “family-friendly
working environment” by Berufundfamilie Service, a German
consulting firm.
Sysmex Germany was ranked eighth and Sysmex Turkey fourthin the Great Place to Work awards.2
1. Rankings of companies announced by Great
Place to Work (GPTW), a research institutethat specializes in studies and analyses ofcorporate employeesʼ job satisfaction.
GPTW publishes in influential media thenames of companies and organizations thathave been judged to meet certain standards
in about 60 countries.

Eﬀorts to Enhance Employee Satisfaction
Every year, Sysmex conducts an engagement survey of all
employees across the Group.1 Results are fed back to individual
divisions, where they work to enhance the level of employee
engagement by drafting and executing action plans for
improvement and implementing a PDCA cycle for monitoring.
For divisions with poor survey scores, the human resources
division oﬀers advice for improvement.
The results of each engagement survey serve as engagementscores for sustainability targets, and they are reflected in
medium- to long-term measures for personnel management.
The score for fiscal 2020 across the Group was 66％, a 6％
drop from the last survey.2 While considering the change ofworking styles due to the COVID-19 pandemic, we plan to
identify questions that are closely correlated with engagement
and to visualize priority issues to address. In doing so, we will
establish working environments that ensure physical andmental well-being, job satisfaction, and good humanrelationships for all Group employees, thereby promoting
measures that will lead to high productivity and successful
outcomes.
1 Conducted every year since fiscal 2020
2 The survey was not conducted in the EMEA region due to the COVID-19
pandemic.

▶ Status of Sustainability Targets

Engagement Scores (Fiscal 2020)

66%

2. Sysmex Europe, Sysmex Deutschland: In the
category of enterprises with 251–500
employees; Sysmex Turkey: In the categoryof medium-sized enterprises

Sysmex Kids Park▶ Activities at Other Group Companies

Working from home
Next-generation support certification logo (Kurumin)
26

Sysmex Sustainability Data Book 2021

Sysmex Sustainability Data Book 2021

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Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Realization of an Attractive Workplace

Promotion of Diversity and Inclusion
Promoting Diversity and Inclusion

Supporting Womenʼs Career Activities

Supporting People with Disabilities

Supporting Diverse Human Resources in
Pursuing Careers

Sysmex Corporation works to provide a comfortable working
environment by establishing a system to support employees inpursuing their careers while raising children, and taking othersupportive actions. We also engage in leadership training for
women. In fiscal 2020, we launched a new Action Plan underthe Act on the Promotion of Womenʼs Active Participation
based on the Act on the Promotion of Female Participation
and Career Advancement in the Workplace. This Plan presents
the goals* of having women make over 15％ of our managers
and of having the number of hours worked be less than 1,950
per year by fiscal 2024.
We have set the target percentage of women managers acrossthe Group and the target rate of childcare leave taken by male
employees as sustainability targets. We are determined tocontinue actions to empower women in the workplace. Our
initiatives in fiscal 2020 include unconscious-bias training, a
training program to support career motivation, and a training
program to promote understanding of the empowerment of
women in the workplace for newly appointed managers.

By creating a workplace where people with various sorts ofphysical, intellectual, and psychological disabilities can work in
keeping with their characteristics, we aim to foster anenvironment in which everyone, regardless of disability, canwork and grow together enthusiastically and with peace ofmind.
Since its establishment in 2017, Sysmex Harmony, a special
subsidiary*, has expanded the types of operations it
undertakes and has grown in size. Today, the company has 23
employees. The companyʼs operations center on assistance inthe production of reagents and devices, including inspection of
products, and labeling containers at factories. Sysmex
Harmony assigns its employees to work based on theirindividual abilities, and it ensures close communication
between employees and their supervisors through regularinterviews. Consequently, the company has maintained a zero
turnover as of March 2021.
Sysmex Europe works with an organization that endeavors to
support the independence of people with disabilities. The
company subcontracts packaging work in the manufacturing
line of its reagent factory in Germany to such persons. We
strive to maintain high levels of motivation among theseworkers by sharing our mission, as well as through periodic
training and support from other employees.
Starting from fiscal 2021, we set a target percentage of
employees with disabilities across the Group companies inJapan as a sustainability target among our efforts to create aworkplace in which diverse human resources can pursue theircareers.

Sysmex considers human resources an important management
resource for achieving sustainable growth, and we have evolved
from practicing “diversity”, which simply involves welcoming
diverse human resources, to practicing “diversity and inclusion”.
This new approach involves creating an inclusive working
environment that is suitable for a wide variety of people.
Sysmex Corporation has a diversity promotion function thatdelivers information and engages in activities to promote theunderstanding of diversity. We also conduct an employee
opinion survey about diversity to incorporate the views of
personnel into the measures we implement.
Sysmex Corporation recruits new employees based on an
evaluation of individuals, without regard to nationality, race,
gender, age, employment history, or disability status.
Furthermore, we have established processes that allow us toemploy talented human resources in and outside Japan at theright time. We hire job applicants straight out of overseas
universities, and we appoint women employees and employeeswith foreign citizenship as officers on the management team.
In March 2021, Sysmex Corporation was selected as a winnerof the New Diversity Management Selection 100 by the
Ministry of Economy, Trade and Industry (METI). The Selection
honors progressive companies that engage in diversity
management.

▶ New Diversity Management Selection 100 and Diversity

Management Selection 100 Prime by METI
▶ Recruitment Policy (Japanese)

Activities at Group Companies
Sysmex America conducts measures based on its aﬃrmative
action program, aiming to erase prejudices and discrimination
against minorities. Sysmex Asia Pacific signed TAFEPʼs*
Employersʼ Pledge of Fair Employment Practices in 2008, andit continues to provide employee training.
* An organization which was founded to promote fair employment throughan alliance of three parties: government, labor, and employers (Singapore
National Employers Federation). It is co-chaired by the representatives of
the Singapore National Employers Federation (SNEF) and the National
Trades Union Congress (NTUC).

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Sysmex Sustainability Data Book 2021

* Target: Sysmex Corporation

Female Managers Ratio (Fiscal 2020)

Sysmex Group

16.2%

SysmexCorporation

7.9%▶ Action Plan under the Act on the Promotion of Womenʼs* A subsidiary that has been certified by the director of a public
employment security oﬃce for special consideration in the employmentof people with disabilities. Subsidiaries with labor regulations diﬀerent
from those of the parent company can give more consideration to thework capabilities and labor conditions of people with disabilities in theirlabor regulations and workplace environment, which makes it easier toincrease employment for these workers.

Active Participation (Sysmex Corporation)▶ Act on the Promotion of Female Participation and Career

Advancement in the Workplace (Ministry of Health, Labourand Welfare) (Japanese)

Eruboshi certification given to an excellent
company based on the Act on the
Promotion of Female Participation andCareer Advancement in the Workplace.
Sysmex received Level-3 certification, thehighest grade.

Employees inspecting reagents and labeling reagent containers(Sysmex Harmony)side job, and/or work concurrently for a different company.
Our employees are also entitled to work as senior contract
employees until they turn 70.
We have launched the Career Development Support Programamong our efforts to assist senior employees in careerdevelopment. This program is designed to impart basic
knowledge and promote understanding about views needed
for career planning. It combines e-learning, group training, andindividual consultations to support participants in theirautonomous career planning and specific behavior change.
* Each employee can choose his/her retirement age between 60 and 65.

Understanding of Sexual and Gender
Minorities and Our Actions
In fiscal 2020, Sysmex Corporation established a partnershipregistration system, under which partners in same-sex
relationships are recognized as spouses.
Our intranet page dedicated to the subject ofgender-neutrality provides information to help employees
learn more about gender minorities in order to enhancecompany-wide understanding. During fiscal 2020, we held adiversity roundtable discussion1 on the subject “LGBTQ2 andDiversity”, and distributed Ally stickers that show support for
LGBTQ people, among others.
1 Roundtable discussions are held to exchange opinions about a wide
range of topics, including work-life balance and cross-cultural
understanding, and to offer an opportunity for interdepartmental
community building.
2 Acronym referring to sexual orientation/gender identification (lesbian,gay, bisexual, transgender, questioning/queer)

Diversity Education
Sysmex Corporation publishes a monthly in-house magazine
called the “Diversity Newsletter” to share information with
employees and promote their understanding about this idea. In
fiscal 2020, we hosted roundtable discussions about diversity
and inclusion, LGBTQ, and support for people with disabilities,
among others. We also provided “unconscious bias” training
designed to help employees recognize and address theirunconscious biases, and a seminar on universal etiquette
where employees learned how to think and take actions inorder to interact with people with diverse backgrounds.

Seniors in the Workforce
In March 2021, Sysmex Corporation raised the retirement age
from 60 to 65*, and established a system that allows
employees nearing retirement to work shorter hours, have a

Diversity Newsletter
Sysmex Sustainability Data Book 2021

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Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Realization of an Attractive Workplace

Development of Human Resources
Autonomous Career Development
Our Approach to Personnel Management
Sysmex aims to create a corporate culture that enables diverse
talent to feel a sense of unity and security as they work to
fulfill their potential.
In April 2020, we departed from the performance-based
personnel system that ranked employeesʼ competence in orderto start introducing a job-based personnel system* that
determines employeesʼ ranks based on their roles and what
their jobs entail. We plan to provide an environment thatallows diverse human resources to pursue successful careersamong our efforts to maintain considerable growth potential
as a company, while retaining our focus on talent development
for long-term employment.
We will also implement a ranking system, evaluation system,and human resource development for all key positions in theGroup according to our Group-wide HR policy, thereby
establishing consistent personnel management applied to all
Group companies across the globe. In addition, we will switch
to a more externally competitive pay system in order to hireand develop talented human resources capable of successfully
working anywhere in the world, which will enable us to achievesustained business growth.

Equitable Personnel Evaluation Based on
Abilities and Accomplishments
What Sysmex evaluates is not just employeesʼ achievements.
Our evaluation is also based on the processes that have led tosuccess, how leadership was exercised, and various otherfactors. Moreover, employees regularly have one-on-one
meetings with their supervisors and receive feedback on theirwork. This is among our efforts to ensure fair and satisfying
personnel evaluations.
We determine market-competitive compensation for managers
based on the responsibilities required in their positions. We
also remunerate non-managers appropriately, in accordancewith factors such as their occupations and qualifications, andbase salaries are the same regardless of gender. “8. To Respect
Human Rights and to Improve Occupational Health and
Safety” in the Global Compliance Code specifies that we“comply with applicable laws and regulations” in the countries
and regions in which we operate. Accordingly, we havedesigned a payroll system to ensure that pay will not fall below
the minimum wage or fall short of the standard of living in any
region.

Positioning of Global HR Policy

Corporate Philosophy
To our Employees
We honor diversity, respect the individuality of each employee, and provide
them with a workplace where they can realize their full potential. We value thespirit of independence and challenge, provide employees with opportunities
for self-fulﬁllment and growth, and reward them for their accomplishments.

Long-Term Management Goals (HR Strategy)
・Achieve HR management that enables high-speed, non-continuous business growth・Foster the organizational climate and leadership that lead to employee engagement and One Sysmex

Global HR Policy
Emphasis on long-term
employment andtraining▶ Global HR Policy

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Sysmex Sustainability Data Book 2021

Internal fairness +external
competitiveness

Development of Human Resources

Sysmex Corporation has introduced a voluntary reporting
system for all employees. Once a year, we interview each
employee to learn what they envision for their medium- tolong-term career, what type of job they wish to engage in, andif they hope to work in overseas locations. The interview serves
as an opportunity for our employees to contemplate where
they hope to go with their careers and what life plans theyshould make. We also plan and implement capacity building
and staffing based on what employees have reported.
With the introduction of the job-based personnel system for
managers, we now provide a job description that defines the
responsibilities and skills required in each managerial position.
The job descriptions of all positions are disclosed in order tomake clear what the positions require, thereby helping
managers envision a linear career path.
We also offer the Career Development Support Program,intended for employees who are troubled about their careers.
The program provides training that combines input(e-learning), output (group training), and individual career
consultations to support participants in their autonomous
career planning and specific behavior changes. In fiscal 2020,46 employees participated, and the overall satisfaction rating
was 80％.

Promoting Global Human Resource
Development

Introducing Internal Awards Systems to
Motivate Employees* The system was first introduced for managers in fiscal 2020. It will be
gradually expanded to include other employees around the world.

Core Behaviors

Supporting Employee Career DesignGroup-wide personnel
management

Centralization ofGroup HR data

Sysmex introduced the Group CEO Award system to recognize
individuals, divisions, and groups that contribute mostsignificantly to the realization of the Sysmex Way, our Group
corporate philosophy, sharing these achievements throughout
the Company. We provide awards to one individual and one
group each year.
To motivate R&D engineers and heighten awareness ofintellectual property, we have also introduced the Patent
Grand Prize/Patent Prize of Distinction, the Patent Meister,and the Filing Commemoration Prize. In addition, we present
the Quality Award for success in quality improvements.

Improving the Treatment of Contract andTemporary Employees
Sysmex Corporation actively hires contract employees andtemporary employees as regular personnel. We have clarified
our internal regulations for hiring people working on
fixed-term contracts, oﬀering them fair opportunities forpromotion. We have announced these regulations on theintranet to make sure that they are known to all employees.
▶ Our Efforts to Accommodate Diverse Working Styles

Sysmex cultivates a sense of unity in business activities and theworkplace, while developing next-generation human resources,
under its Group-wide global human resource development system.
We are also reinforcing networks within the Group andundertaking various measures to foster intercultural understanding.
Based on its four concepts for human resource development,“link training, evaluation, and work (show results)”, “promote
globalization of the Sysmex Group”, “invest in ongoing humanresource development”, and “be a company that cultivates humanresources and personal growth”, we operate a training systemoﬀering selective, rank-based, and elective training. This systemaims to nurture personnel in a planned and gradual manner.
▶ Three Core Training Systems

Human Resource Development Programs in
the Age of the New Normal
Sysmex is working on the introduction of human resource
development programs suitable for the age of the new normal, in
response to the need for diverse working styles and to the
COVID-19 pandemic. To be more specific, we have developed asystem for online classes and made improvements to existing of
online programs. Furthermore, the smart work system, which
was introduced to facilitate diverse working styles, encourages
employees to spend 15 minutes of their working hours per day on
self-study. These efforts led a total of about 34,000 employees totake classes in fiscal 2020, and 92％ of them took online
training.* About 80％ of these trainees had favorable responses
to the online programs according to the trainees' questionnaire.
The introduction of a job-based personnel system has
improved the training designed to enhance skills andcompetencies suitable for traineesʼ positions. Sysmex College,
our voluntary training program, offers knowledge programs inwhich in-house instructors impart knowledge, skills, andknow-how, as well as practical business programs that focus on
specific competencies. During fiscal 2020, 23 courses were
offered and approximately 2,700 employees participated.
In the newly introduced learning management system,
supervisors check how their
Traineesʼ questionnaire (Fiscal 2020)
staff members are doing in the
programs they are taking, give
Satisfaction rate
advice on career development,
and provide opportunities tohave dialogues.
among a total of80%* Target: Sysmex Corporation

34,000 trainees

Sysmex Sustainability Data Book 2021

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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Realization of an Attractive Workplace

Promotion of Health and Occupational Safety
Three Core Training Systems

FY2020 Results

Selective training- Cultivate global leaders- Cultivate future management personnel

To discover potential next-generation leaders at an
early stage of their careers and prepare them forleadership, the training requires trainees to take up
the challenge of reaching stretch goals (i.e., toexperience formidable obstacles) to acquire theability to develop a vision and strategies and to
improve their practical skills.
Training period: six months; number of trainees: 7

Rank-based training- Deepen our employeesʼ understanding of theGroupʼs corporate philosophy and history- Acquire an understanding and expertise inmanagement and issue resolution required at eachlevel
- Promote communication between departments

Number of programs: 26; number of trainees:
approx. 4,400- Obtain practical expertise, knowledge, and skills inbusiness execution- Gain business and management expertise

The training offers practical business courses
designed to develop traineesʼ competencies,
including strategic thinking, team building,negotiation, and problem solving. Knowledge
training led by in-house instructors is also
conducted.
Number of programs: 30
Number of trainees: approx. 2,700

Elective training（Sysmex College）

Sysmex University, a Training Program of
Sysmex America, Wins International Human
Resource Development Awards
Sysmex America has a training program called Sysmex
University for all its employees in the United States, Canada,and Latin America.
Sysmex University offers a number of programs related tobusiness skills and specific professional skills, including
leadership skills. In 2020, Sysmex Americaʼs human resource
development team analyzed details of these programs,
learning needs, and trainee satisfaction survey results, among
other factors, to improve the companyʼs system for better
usability and to enhance the programs. Consequently, thepercentage of the employees who have taken the programs
increased, and traineesʼ skills and competencies improved.

These achievements were recognized and won the Brandon
Hall Group Gold Award for Excellence in the Best Advance inBusiness Strategy and Technology Innovation category, and a
Silver Award for Excellence in the Best Advance in Learning
Management Technology. Brandon Hall Group1 is a world-classresearch firm. Sysmex America also won the 2021 BEST Award
organized by the Association of Talent Development (ATD)2 in
the United States.

1 ▶ https://www.brandonhall.com/
2 ▶ https://www.td.org/about▶ Other Key Human Resource Development Programs

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Sysmex Sustainability Data Book 2021

Sysmex Declaration of a Healthy Company
Sysmex regards the promotion of a healthy company as amanagement issue so that our employees, who are thefoundation for the practice of the Groupʼs corporate
philosophy, will have fulfilling lives both physically andmentally. In April 2020, we formulated the Sysmex Declarationof a Healthy Company to accelerate the efforts we have been
making, including activities to ensure occupational health andsafety, assisting with health enhancement, and providing
support for work-life balance. The Sysmex Declaration of a
Healthy Company specifies matters of critical importance,
including occupational health and safety as well as mental andphysical health (materiality of health and productivity
management). In this way, Sysmex is prompted to continuously
enhance employeesʼ health and create work environments thatvalue diversity while providing employees with a workplace
they feel proud of.

employees engaging in operations that deal with infectious
substances. This is to ensure early detection and treatment of
any illnesses.
Sysmex is registered as a partner company in the Ministry of
Health, Labour and Welfareʼs Cancer Screening Corporate
Action and Know about Hepatitis Project, and it has signed theAgreement to Promote an Increase in the Rate of Cancer
Screening with Hyogo Prefecture. These actions are among ouractivities to educate employees about diseases and to raise therate of our employees who take medical checkups.
As a measure against passive smoking, Sysmex removed
smoking areas at business offices retained by its Group
companies in Japan (by the end of March 2021). We also
provide allowances to cover stop-smoking services andattendance at smoking-cessation seminars*.
* Employees can select allowances that cover a medical consultation or ahealth-related seminar from the welfare program “Cafeteria Plan” andapply for it.

▶ Cancer Screening Corporate Action (Japanese)▶ Know about Hepatitis Project (Japanese)

Materiality Issues to Be Prioritized:
Increase corporate value
Organization

Objective

Individuals

Training Type

Declaration of a Healthy Company

1. Improve work engagement
2. Occupatioanl safety and health
4. Early detection
and treatment
7.

3. Mental and physical health

5. Measures against
lifestyle-relateddiseases

6. Support forwork-life balance

Deliver unique and innovative values in healthcare▶ Sysmex Declaration of a Healthy Company

Our Efforts toward Health Enhancement
Efforts toward Employeesʼ HealthEnhancement

Efforts to Ensure Employeesʼ Mental Health
Sysmex Corporation performs “Kokoro no Health Checks”
annually to confirm mental health and uncover any
harassment-related situations. We track results over time andstrive to make workplace improvements. We also provide
channels for health consultations with industrial physicians
and public health nurses, together with an Employee
Assistance Program (EAP) for mental health, to ensure thatexternal professionals are available to our employees when
they need help.

Sysmex Corporation provides regular medical checkups for its
employees, together with complete physical examinations andhealth screening for female-specific cancers. In fiscal 2020, we
increased the amount of the allowance* provided to cover asecondary test in order to raise the percentage of employees
who take the test. If an employee needs to receive medical
examinations and treatment continually over a long term, we
make work-at-home arrangements for them among our efforts
to help them continue to work. Moreover, in addition to
mandatory special medical checkups, we provide our own
biannual checkups that include tests for hepatitis B and C for
Sysmex Sustainability Data Book 2021

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Society

Environment

Governance

External Evaluation /Performance Data

Efforts for Employeesʼ Active and Healthy
Lives

Framework and Promotion of
Occupational Health and Safety

As welfare facilities to encourage health maintenance, Sysmex
Corporation has sports grounds and tennis courts, as well as a
gymnasium with fitness equipment, on the premises of our
Solution Center. We also hold events and seminars to raise
employee awareness of physical health maintenance. In
addition, we have introduced the Cafeteria Plan welfare
program that includes programs to promote health, such assystems for assistance in using sports facilities. We also oﬀer
healthy menu options at employee cafeterias. Moreover, wehave organized initiatives such as walking events andconsultation services for specific health guidance during
working hours as collaborative health efforts with our
corporate health insurance society.

Framework for Promoting Occupational
Health and Safety
To ensure the health and safety of its employees, Sysmex has
formulated Regulations on Safety and Health, and it strives tocreate a safe working environment. We have the Central
Health and Safety Committee for Group companies in Japan.
The Committee aims to reinforce and enhance these Group
companiesʼ occupational health and safety systems. To thisend, the Committee formulates policies and targets, ascertains
the status of occupational health at individual business sites,
and considers improvement measures. We also set target
lost-time injuries frequency rates and lost work day rates assustainability targets and report the status to the Managing
Board semiannually.

Initiatives for Occupational Health and
SafetyTennis Courts, Gymnasium (Solution Center)

Recognition as a Company that Excels in
Health and Productivity Management
Sysmex Corporation undertakes various initiatives for healthand productivity management, and we have an establishedframework for our activities that encompasses Group
companies in Japan. These efforts have received positive
responses and, in March 2021, we were recognized for the fifth
time by the Ministry of Economy, Trade and Industry forexcellence in health management as one of the “Companies
that excel in health and productivity management”.

▶ Activities at Group Companies

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Sysmex Sustainability Data Book 2021

In fiscal 2020, Sysmex set health and safety targets of “amaximum of one case involving the loss of four or moreworking days due to an occupational accident (including
accidents on the way to work and fleet accidents)” and “thepromotion of health and productivity management for higher
productivity”. Each of our companies and business oﬃces has
worked accordingly, with their Health and Safety Committees
leading the way. At the Health and Safety Committee meetings
held regularly at each site, preemptive measures are takenfrom both short- and long-term perspectives based on the ideaof risk management, which includes eliminating risks identified
through walk-around checks.
In addition, employees are given safety training on appropriate
emergency and evacuation measures to be taken in the eventof an accident or sudden illness, and on handling hazardous
machinery and raw materials. We also regularly holdcomprehensive fire drills based on hypothetical large-scaledisaster scenarios, conduct training on the use of automatedexternal defibrillators (AEDs), and oﬀer courses to train citizen
emergency medical technicians. In particular, we holdinitial-response drills that involve checks to be performed in
the event of a disaster: quickly confirming and ensuring
employeesʼ safety, and checking and sharing the disastersituation of oﬃces and customers as well as the status ofproduct supplies.

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

In fiscal 2020, the lost-time injuries frequency rate caused byabsence from work due to occupational injuries at factories
and other causes was 0.67*. We will continue to implement
preventive measures such as risk forecast training (known as“KYT” in Japanese) and education/training by external lecturers
in addition to activities of the Health and Safety Committee.
Sysmex Brazil has acquired ISO 45001 certification, aninternational standard for occupational health and safety
management systems.
*Target: Sysmex Corporation▶ Our Response to COVID-19 to Protect Our Employees

Lost-Time Injuries Frequency Rate/Lost Work Day Rate
(Sysmex Corporation)
2.0

1.63

1.66

1.83

1.80

0.35

0.89

0.86

0.09

0.05

0.06

0.08

2016

2017

2018

2019

1.5
1.0

0.53
0.5
0.0

1.95

0.67
0.06
2020

(Fiscal year)

Average frequency among all industrial sectors in Japan*
Frequency at Sysmex Corporation

Severity at Sysmex Corporation

Notes: “Lost-time injuries frequency rate” refers to the number of employee
deaths or injuries resulting from work-related accidents per million hours
worked.“Lost work day rate” refers to the rate of days of absence fromwork due to work-related injuries per thousand hours worked.
*Source: “Survey on Industrial Accidents,” Ministry of Health, Labour and Welfare

Preventing Overwork
To prevent overwork, we focus on reducing long working
hours, which can impair physical and mental health. In addition
to complying with relevant laws and regulations, we haveestablished internal standards that are more rigorous than theguidelines issued by the Ministry of Health, Labour andWelfare. When employees exceed the specified limits set byinternal standards, we communicate this fact to their superiors
and ask the employees to submit a self-check form so that
improvements can be made in their work situations. They arealso entitled to meet an industrial physician when necessary.
As for working hour management, we log employeesʼ working
hours with the IC card that they each use to enter and leave
the office, and with the times at which they start and shut
down their computers.

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35

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Corporate Citizenship Activities

Corporate Citizenship Activities
Sysmex contributes to the creation of a healthy society and theestablishment of a vibrant community through activities basedon “To Society” as defined in the Sysmex Wayʼs Core Behaviors
and our Policy on Corporate Citizenship Activities andPhilanthropy.

1,053 employees across the Group in Japan participated.
Sysmex donated about 1.06 million yen.
COVID-19 emergency fundraising: donation of masks and hygiene products (UNICEF)
Support for children with pediatric cancer and their families (Japan Heart)▶ Corporate Philosophy and Core Behaviors▶ Policy on Corporate Citizenship Activities and Philanthropy

Our Group-Wide Contributions to Healthcare
When Sysmex celebrated its 50th anniversary in 2018, wecreated our global theme of “Aim for a Healthier Society”
based on our Policy on Corporate Citizenship Activities andPhilanthropy. All Group companies have since been working
together on our social contribution programs. In fiscal 2020,
we offered two Group-wide programs: the Sysmex Gives Back
Challenge from June to September, and the Sysmex Gives BackDay from October to January. As part of these programs, inaddition to blood donation and environmental activities, we
also conducted corporate citizenship activities in response to
COVID-19. A total of more than 2,800 employees worldwide
participated in our corporate citizenship activities throughthese programs. We will continue our Group-wide efforts topromote a fulfilling and healthy society.

Donating handmade masks(Sysmex America)

Donating liquid sanitizers(Sysmex Malaysia)

Our Contributions to Healthcare throughBlood Donation Campaigns
Sysmex Corporation registered as a“Blood Donation Supporter Company”
in fiscal 2014 and has actively led blood
donation campaigns since.
We also conduct regular blood donation
campaigns in other parts of the world,
and about 500 employees throughout
the Group donated their blood during fiscal 2020.

One of the recipients of the donations under the Social
Contribution Points Program is the International Medical
Volunteers Japan Heart, an incorporated nonprofit
organization. In support of their “SmileSmilePROJECT”, ouremployees also provide assistance to pediatric cancer patientsand their families through volunteer activities. Although wewere unable to hold events in fiscal 2020 due to the COVID-19
pandemic, we continued our support by making cards forchildren.
There were also social service activities at business sites
planned by employees, which included donating used books
and clothes to NPOs.

©UNICEF/UNI1355865/Panjwan
Courtesy of Japan Committee for
UNICEF

Sysmex Australia

Sysmex Partec

Social Contribution Point Program
Sysmex has declared its support for employeesʼ volunteer
activities in our Policy on Corporate Citizenship Activities andPhilanthropy and established a volunteer leave system. It has
also introduced a program to encourage employees toparticipate in volunteer activities on their own initiative.
Under this program, employees earn points for social
contribution activities in local communities, as well as social
contribution events sponsored by the company, and we makedonations based on the number of points accumulated. In
fiscal 2020, 1,053 employees (27％ of Group employees inJapan) participated in this program, which resulted in adonation of about 1.06 million yen.

As part of the “Enlist the Participation of All Citizens inCreating Woodland” project promoted by the Hyogo
Prefectural Government, Sysmex took responsibility for a
two-hectare portion of the 17-hectare Kawai Kaiteki Forest
near our reagent factory in the city of Ono, Hyogo Prefecture.
We dubbed this portion the “Sysmex Forest” and aim to makesatoyama a place of tranquility for people and wildlife.

Sysmex Forest (forest maintenance activities)

Initiatives at the Sysmex Forest▶ SmileSmilePROJECT

Our Response to COVID-19
In addition to the 30 million yen donated to the Kobe City
Support Fund for Medical Professionals to support the fightagainst COVID-19, Sysmex also engaged in support activities
around the world in response to COVID-19 based on its Policy
on Corporate Citizenship Activities and Philanthropy.
For medical institutions, we provided up-to-date academic
information while also donating masks, protective gear, safety
goggles, and non-contact infrared thermometers to enable safe
medical practices.
Furthermore, for local communities in the United States andBrazil, where we have our reagent production bases, wemanufactured liquid sanitizers at the reagent manufacturing
factories and donated them not only to medical institutions
but also to police stations and local charitable organizations.
Through our Group-wide programs, the Sysmex Gives Back
Challenge and Sysmex Gives Back Day, we supported medical
personnel and local communities with donations of food andsupplies, masks, and liquid sanitizers while also continuing ourblood donation efforts as a Group so as to deliver blood forblood transfusions to as many patients as possible.

Contributing to Biodiversity Preservation
through the “Sysmex Forest”

ApproachContent

Biodiversity
Protection- Protection of endangered species(such as protecting the habitat of theclouded salamander1 and planting plants
to attract the chestnut tiger butterfly2)- Protection of rare wild plants (cultivating
the Japanese lily to aid its recovery andprotecting the habitat of Cephalanthera
falcate [the Golden Orchid]3)

Education andAwareness- Registration with Green Wave 2020(a campaign to increase understanding
and public awareness of biodiversity via
activities related to the forest and trees)
promoted by the Ministry of theEnvironment, the Ministry of Agriculture,
Forestry and Fisheries, and the Ministry ofLand, Infrastructure, Transport andTourism

Making cards for children

Donation of a Hematology Analyzer to a
Nonprofit Organization in Haiti
Sysmex America donated a hematology analyzer to a nonprofit
organization, Nuestros Pequeños Hermanos, which safeguards
and supports children who are living separately from theirfamilies for various reasons. We contribute to an improvement
in local access to medicine by conducting training for local
laboratory technicians and providing support so that theequipment can be used without any issues.

1. Small salamander designated as Endangered Species II on the Ministry of
the Environmentʼs Red List 2020
2. These butterflies are unusual for their long migratory routes; most ofthem arrive in Japan in spring and migrate around 2,000 kilometers inautumn to Taiwan and other southern climes. They are designated as aquasi-endangered species on Chiba Prefectureʼs Red List.
3. A species of terrestrial orchid designated as Endangered Species II on the
Ministry of the Environmentʼs Red List 2020

▶ Corporate Citizenship Activities in Other Countries

Using the donated equipment
36

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ENVIRONMENTAL CONSIDERATION

MATERIALITY

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

WHY IT IS IMPORTANT
P40 Environmental Management

We recognize that mitigating climate change, preserving water, mineral and other resources, andprotecting biodiversity are critical to the sustainability of the global environment. As the coming into

P43

force of the Paris Agreement and the Sustainable Development Goals (SDGs) demonstrate, a growing

Environmental Consideration
through Product Lifecycle
Reduction in Environmental Burden

P47 through Activities at Business Oﬃces

number of initiatives around the world make addressing environmental problems a priority issue, andcompanies are being called upon to play a greater role.
As a company developing its operations globally, Sysmex recognizes increasingly serious environmental
issues as a high priority. We understand that large-scale environmental damage due to climate change is asigniﬁcant business risk because it has the potential to halt our resource procurement and manufacturingfunctions. At the same time, we believe consideration for the environment is connected with local
community coexistence and ensuring the trust of our stakeholders.

POLICYTo guide the Group’s environmental management over the long term, Sysmex has formulated the Sysmex

FRAMEWORK

Eco-Vision 2025 in accordance with our Environmental Policy. It speciﬁes that, as a company in thehealthcare domain, Sysmex will contribute to the creation of a fulﬁlling and healthy society through its

Under the supervision and management of the

global environmental conservation activities. This vision sets long-term environmental targets to be

Environmental Management Oﬃcer (a seniorachieved by ﬁscal 2025. We are promoting environmental conservation throughout product and service

executive oﬃcer) appointed by the CEO, thelifecycles and across the value chain of our business activities.

Environmental Management Committee leads▶ Environmental Policy

the Group’ s environmental management.

Targets (fiscal 2025)
Reduce CO2 emissions

Reduce water consumption

Recycle rate

-15% -50% -15%

-15% -15%

93%

When using
instruments

38

In businessactivities

Sysmex Sustainability Data Book 2021

When shipping

When using
instruments

In businessactivities

or higher

In business activities

ENVIRONMENT
Sysmex Sustainability Data Book 2021

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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Environmental Consideration

Environmental Management
Sysmex Eco-Vision 2025
Formulating Sysmex Eco-Vision 2025
In May 2018, Sysmex formulated “Sysmex Eco-Vision 2025” inline with the established long-term management goals for theSysmex Group. This sets forth the long-term environmental
vision that Sysmex aims to attain by 2025 and requires us topromote environmental conservation more than everthroughout the product/service lifecycle and across the entire
value chain of our business activities.

Long-Term Environmental Objectives (Fiscal 2025)
Reduce CO2 emissions*
When using instruments

By 15％

In business activities

By 50％

When shipping

By 15％

Reduce water consumption*

Long-Term Environmental Vision

When using instruments

By 15％

Sysmex remains committed to protecting the global
environment by setting environmental objectives for the
product/service lifecycle and the value chain of its businessactivities through the fiscal year ending March 31, 2026.
1. We will reduce CO2 emissions to contribute to theprevention of climate change.
2. We will promote resource consumption reduction andresource circulation to help to enhance the sustainabilityof natural resources.
3. We will contribute to biodiversity protection under a fullawareness of the impact of our business activities on thenatural environment.

In business activities

By 15％▶ Status of Sysmex Eco-Vision▶ Environmental Data

2. Risk Management
Every year, as part of our environmental management system
we assess the impact of our business activities from two
perspectives: “compliance with laws and regulations” and“impact on the environment”. Taking the TCFD
recommendations related to climate change into account, we
assessed climate-related risks and opportunities and discussed
these results at a meeting of the Environmental Management
Committee and a management meeting that included themembers of the Managing Board. In this manner, we are
Risks

Promote resource circulation
Increase the recycle rate
in business activities

93％

or higher

Transition
Risks

Expand the line using alternatives
to animal-derived substances

Physical
Risks

Financial effect
2C
4C

Response to TCFD Recommendations
In recent years, the impact of climate change has begun topresent a major risk to financial markets. In December 2015,
the Financial Stability Board, an international organization
tasked with fostering the financial systemʼs stability,
introduced the Task Force on Climate-related Financial
Disclosures (TCFD). In June 2017, the TCFD issued final
recommendations for companies to disclose the impact on
their corporate finances on climate-related risks andopportunities.
In January 2021, Sysmex expressed its support for therecommendations of the TCFD and disclosed the information
below based on this framework.

Approach- Product supply will become diﬃcult as a result of theprohibition of certain substances and technologies due toregulatory changes.

H

L- RA/QA divisions have been set at each regional
headquarters, and dedicated staﬀ respond to the laws andregulations of each country.

- Transition to materials and technologies with low
environmental impact, including reduction in use ofplastics, will add to R&D costs and CapEx.

M

L- Product and technology development based on hospitallaboratory requirements as well as market and industry
trends.

- Energy and raw material costs will increase.

ML- Energy saving measures and greater eﬃciency ofequipment have been introduced.
- We have introduced renewable energy.

- Changes in customersʼ environmental awareness will leadto criticism of the environmental impact of our products
and reduce demand.

L

L- We have established a system that utilizes customer
feedback for product development and quality
improvement (VOC: Voice of the Customer).

- Large natural disasters will make it diﬃcult to provide astable supply of products and services.

M

H- We have formulated a business continuity plan (BCP) to
disperse risks such as those associated with raw material
supply, supply systems, and transportation routes.

- Regional shortages of water due to drought will disrupt
stable supply of product.

L

M- We are reducing the risk by periodically monitoringwater-related risks and establishing BCPs.

Scenario

Financial effect
2C
4C

Approach

ResourceEﬃciency- Optimization of use of transportation methods andoperations using IoT.
- Review of packaging and product design will lower raw
materials costs and waste.

M

L- Review logistics processes and systems in response todiversification of logistics and promote CO2 reduction
through remote services.
- We will save resources by reviewing materials andpackaging options.

EnergySource- Reduction of energy costs through energy saving andshifting to low-carbon energy, which will improve social
evaluation.

M

L- Energy saving measures and greater eﬃciency ofequipment have been introduced.
- We have introduced renewable energy.

Products
and Services- Changes in customersʼ environmental awareness promote
the purchasing of environmentally friendly products.
- There will be creation of new testing opportunities andexpansion of demand due to long-term disease-trendchanges.

M

M- We continue to promote environmentally friendly productdevelopment.
- We undertake new product development, such as products
contributing to the eradication of malaria and otherinfectious diseases.

Market- Our initiatives for climate change and disclosure will earn
us a greater reputation and expectations in financial
markets.

M

L- We support the TCFD and disclose environmental data via
the Sysmex Sustainability Data Book and other means.

Resilience- A stable supply of products and services in the event of anatural disaster improves customer trust.

L

M- We implement a global supply system and backup systemthrough multiple raw material procurement measures.

* The per-unit target, taking fiscal 2016 as the base year

Sysmex Sustainability Data Book 2021

Scenario

3. Risks and Opportunities
Based on the framework outlined in the TCFD
recommendations, we have identified climate change risks
and opportunities at a management meeting that includes
the members of the Managing Board. In December 2020, we
revised these risks and opportunities.

Protect biodiversity

Opportunities

40

working to reduce risks and create business opportunities.
In addition, as part of our risk management system, we
conduct an exhaustive risk assessment every two years that
also incorporates risks other than those related to theenvironment and climate change.
▶ Risk Management Structure

1. Governance▶ Group Environmental Management System* For all businesses (including supply chain) within Sysmex Group, analysis was conducted for a 2-degree scenario that assumed strict measures were taken forclimate change, and a 4-degree scenario that assumed no deliberate action exceeding the status quo would be taken for global warming. The financial effectfrom identified climate-related risks and opportunities were evaluated on a three-stage standard (H: High; M: Middle; L: Low) based on their impact on theoperating profit in fiscal 2030.

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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Environmental Consideration

Environmental Consideration
through Product Lifecycle
Environmental Management System

Product Lifecycle and Initiatives at Each Stage

Group Environmental Management System

Sysmex undertakes a variety of initiatives at diﬀerent stages of its business activities to reduce environmental impact throughout the
product lifecycle.

Sysmex has formulated Global Environmental Management
Regulations to clarify the responsibilities and roles of eachGroup company. Under the oversight and management of theenvironmental management officer (a senior executive officer),
appointed by the CEO, we are taking initiatives toward
environmental management as a Group, centered on theEnvironmental Management Committee. We have integrated
environmental objectives as part of the Group Management
Plan and report on their progress as sustainability targets at
Managing Board meetings semiannually.

Promoting the Acquisition of ISO 14001
Certification
Sysmex is working toward the acquisition of ISO 14001, theinternational standard for environmental management
systems, for the Groupʼs principal aﬃliated companies.
As of March 31, 2021, 17 Group companies had acquired ISO
14001 certification, and these companies account for 67％ of
the net sales of the Group.
By centralizing the environmental activities of certain Group
companies, we are working to ascertain the state of progresson activities and issues as well as reinforcing management
activities, and four companies (Sysmex Corporation, Sysmex
International Reagents, Sysmex RA, and Sysmex Medica),
accounting for nine locations, have obtained integrated
certification. As a result, we are now able to systematicallyshare information related to environmental management.
Status of ISO 14001 Certification

RegionCompanyJapan

Sysmex Corporation, Sysmex International
Reagents, Sysmex Medica, Sysmex RA

Americas

Sysmex America, Sysmex Reagents America,
Sysmex Brazil

EMEA

Sysmex Europe, Sysmex Germany, Sysmex
France, Sysmex Spain

China

Sysmex Wuxi, Jinan Sysmex

AP

Sysmex Asia Pacific, Sysmex India, Sysmex
New Zealand, Sysmex Australia▶ For details, refer to ID 0910589004 on

www.tuv.com/japan/en/.
The applicable scope of activities and website vary
according to the standard.

Conducting Environmental Auditing
In line with environmental management system requirements,
we perform regular internal and external environmental audits
at locations that have obtained ISO 14001 certification. In
fiscal 2020, neither internal nor external environmental audits
at our domestic Group locations (for which certification in
Japan has been integrated) revealed any cases ofnonconformity.

 Key Initiatives
Develop products that help reduce
environmental burden

Reduce the environmental burden of
production activities

Reduce CO2 emissions from sales,
service and support activities• Power savings, reduced reagent
consumption, etc.

• Use of renewable energy• Lower CO2 emissions and water consumption
through better production efficiency• Utilize online methods(Remote training, webinars, etc.)

R&D

Procurement

Environmental Education
Conducting Environmental Education andTraining
Sysmex conducts general education for all employees to foster
an awareness of the impact of the Groupʼs environmental
activities and individual operations. We conduct specialized
training for individuals designated by their divisions as
personnel responsible for environmental management systempromotion. We also conduct specialized and emergency
response training for each division, as necessary.
In fiscal 2020, we provided general environmental e-learning
training for all employees at our business offices withintegrated ISO certification, and for staff members in charge ofenvironmental matters at our overseas offices. We also held
seminars on laws and regulations for staff members in chargeof business offices and those in the product lifecycle
department.

Production

Distribution

Sales,
Service andSupportFormulate Green Procurement Standards
and promote green procurement

CO2 emissions associated with the
shipment of products• Procurement of raw materials and parts that havea lower environmental burden• Conducting CSR surveys• Shift from transport by air to ship
• Promote reagent production transfer tofactories overseas• Penetration of concentrated reagents(including survey items about environmental consideration)

Environmental Friendliness in Product
DesignIn our global regulations concerning product lifecycle
management, Sysmex specifies its efforts to protect theenvironment that it believes appropriate in terms of its
business at each stage of the product lifecycle in order to help
reduce the energy needed for our customers to use our
products and cut down waste from their use. Accordingly, we
strive to develop products designed to save electricity
necessary for IVD instruments and reduce reagent usage.
The Automated Hematology Analyzer that was released forsale in 2021 achieved 30％ less volume than conventional
equipment, consumed 25％ less electricity, and its reagent
consumption was reduced by approximately 30％.

Medicalinstitutions
Achieve lower
environmental burden
for medical institutions• Reduce electricity usedby products• Decrease waste

Fiscal 2020 Results
The sales of large, high-power-consumption hematology
analyzers including newly launched models increased, but withthe reduction in CO2 emission factors, CO2 emissions per
device from the use of our equipment products fell 8％ fromfiscal 2016 (the base year specified in Sysmex Eco-Vision 2025).
Water consumption of equipment products in use decreased
by 6％ as sales of products requiring less reagent consumption
increased.
Going forward, we will continue to promote reductions in CO2emission and water consumption by developing and selling
new products requiring less power and water usage, among
other measures.
▶ Status of Sustainability Targets

Weight30 reduction％

Electricity consumption

25 reduction％

Reagent consumption
Up to

30 decline％

Automated Hematology Analyzer* Comparisons withconventional equipment

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CSR Management

Society

Environment

Biodiversity Consideration in the Productionof Raw Materials
To reduce the use of natural resources, Sysmex has establisheda production method using recombinant silkworms as analternative to animal-derived proteins in its reagents. In thepast, producing these substances required substantial amountsof energy. However, as silkworms can be cultivated at room
temperature, simply by using shelves and breeding containers
and providing them with food, we anticipate a stable supply aswell as energy savings and waste reduction.
We use proteins produced by silkworms in the reagent forhemostasis tests we launched in fiscal 2017. This is the firstreagent using proteins from silkworms to receive
manufacturing and marketing approval in Japan. We also offer
protein production contracting services using this technology
and provide raw material substances to pharmaceuticalcompanies, universities, research institutions, and other entities.
▶ Contributing to Biodiversity Preservation through the“Sysmex Forest”

Governance

External Evaluation /Performance Data

Water Resources（(m3/Lot) 102）（(m3/Lot) 102）

10

1

8

0.6

4

0.4

2
0

0.2
Conventional method(animal-derived)
Reagent
production

0

Silkworm
methodIngredientproduction

Breeding

Silkworm
method* Comparison of in-house product (through joint research with Tokyo City
University)

Environmentally Conscious Procurement(Green Procurement)
Cooperating with Business Partners toPromote Environmentally Conscious
Procurement
Sysmex has established Green Procurement Standards, which
set out the companyʼs fundamental stance on environmental
considerations in procurement activities. To that end, we
promote the procurement of raw materials and parts that have
low environmental impact and are expanding our businesswith suppliers who are impacts to protect the environment.
We also conduct annual CSR surveys of our business partners
to confirm that they have environmental management policies
in place, as well as targets and plans for CO2 reduction andenergy conservation.
▶ Procurement Policy

Production of raw materials using silkworms▶ Green Procurement Standards▶ Supply Chain Management

CO2 Emissions（(kg-C02eq/Lot) 103）1086

▶ Substances to be Reduced

20

Conventional method(animal-derived)
Reagent
production

44

Furthermore, based on its Green Procurement Standards,
Sysmex discloses prohibited substances and substances to be
reduced with regards to chemical substances (substances withenvironmental impacts) contained in the products wemanufacture and sell, as well as their constituent parts,
devices, and materials.
▶ Prohibited Substances

4

Silkworm
methodIngredientproduction

Breeding

Sysmex Sustainability Data Book 2021

Environment

Environmentally Conscious
Transportation

As Sysmexʼs global business continues to expand, we areworking to curb CO2 emissions by reviewing our logistics
processes and systems designed to handle diversified logistics,
packaging materials, and inventory management.

Governance

External Evaluation /Performance Dataeliminate the use of dry ice in transportation in the frozen
temperature range (negative 20 degrees C or below) andreduced the use of dry ice by half for ultra-low temperaturetransportation (negative 65 degrees C or below). Additionally,
now that it is possible to load and transport together withregular transportation, we are able to reduce CO2 emissions
from the dedicated trucks.
Moving forward, we will jointly conduct demonstration
experiments to enable the long-distance transportation of
items in the ultra-low temperature range without dry ice.

Fiscal 2020 Results
By switching from air shipments to shipments by sea evenmore proactively, we succeeded in reducing CO2 emissions forlogistics by 25％ from fiscal 2016 (the base year specified in
Sysmex Eco-Vision 2025) and continuing on from the previous
fiscal year, we achieved the fiscal 2025 target reduction of 15％
early. We will work to promote a modal shift toward
transportation methods that have a lower impact on theenvironment, such as utilizing railways.
▶ Status of Sustainability Targets

CO2 emissions and CO2 emissions per sales from logistics（t-CO2）（t-CO2/100 million yen）

25,00015

20,00012

15,0009

10,000

6

5,000

3

0

2016

CO2 emissions

Comparison of Method Using Silkworms andConventional Method the Reagent for Hemostasis Tests

Society

Efforts to Lower CO2 Emissions in Domestic
and Inter-regional Transportation of
Products

0.8

6

CSR Management

2017

2018

2019

* Merged with Yamato Transport Co., Ltd. since April, 2021

Environmental Considerations forDistribution Packaging
With growing exports from Japan of bio-diagnostic reagents,
we began the global reuse of cold storage materials necessary
for transportation, and we are working toward reducing thedisposal of plastic cold storage materials. In fiscal 2020, we
implemented such reuse between Japan and China, Singapore,and Europe, which led to the reduction of approximately 2.0
tons of waste.
Sysmex International Reagents works with its suppliers topromote a switchover from cardboard to returnable boxes(plastic containers) for transporting materials, and thecompany reduced all packing material waste by 20％.

02020 (Fiscal year)

CO2 emissions per sales (Sysmex Corporarion)

Realized Ultra-Low Temperature
Transportation That Uses Less Dry Ice
Sysmex, in a joint effort with Yamato Logistics Co., Ltd.* has
succeeded in ultra-low temperature transportation while
cutting down the use of dry ice.
In transporting reagents to be used for gene testing, the use of
a dedicated truck and dry ice was required regardless ofquantity, to fulfill advanced quality requirements, and thiscreated a burden on the environment. To tackle this, we jointly
conducted demonstration experiments with Yamato Logistics,
and by using a specially designed carrier box, we were able
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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

External Evaluation /Performance Data

GovernanceMateriality

Environmental Consideration

Reduction in Environmental Burden throughActivities at Business Oﬃces
Saving Resources by Revising Packaging
Materials

Environmentally Conscious Use andDisposal of Products

Sysmex is continuing to work on reducing packing materials toconserve natural resources. We downsized our package boxes
for optimization and switched our packing method frombag-shaped cushioning materials to plastic film, thereby
reducing the amount of petroleum-based cushioning materials
used in fiscal 2020 by approximately 50％ from fiscal 2017.

Use of Concentrated Reagents

Volume of petroleum-based cushioning materials used (monthly average)
（kg）

100
80
60
40

For some analysis devices in the hematology field, reagentsthat are 25 times more concentrated than traditional reagentscan be used. Such concentrated reagents not only contributesignificantly to improving usability by reducing the frequencyof reagent replacement in laboratories and saving warehouse
space, but also enable us to be considerate of the environment
by reducing the amount of disposed containers and packing
materials and reducing CO2 at time of transportation. Also,
since fiscal 2021, we have set the rate of adoption ofconcentrated reagents and the rate of transfer of reagent
production to local production as sustainability targets, and wewill contribute further to reducing environmental burden.

20
0
2017
Number ofmaterials for5
which packing
methods changed

2018

2019

2020 (Fiscal year)

36

52

14

Reagent with 25 Times Concentration* Applicable to packaging maintenance parts and consumable goods

Saving Resources by Promoting Review ofInventory Management
Sysmex promoted a company-wide review of its supply chainsto reduce product waste, thereby cutting the proportion ofwaste to total sales in fiscal 2020 by approximately 10％ fromfiscal 2018. Our instrument manufacturing factory i-Square
densely houses dedicated containers and uses AutoStore, anautomated warehouse picking system in which robots retrieveand store containers, for higher efficiency.
Our overseas Group companies also engage in various logistics
measures.
▶ Activities at Other Group Companies

Reagent volume (L)
100
20L
20L
50

20L

• Greater compactness,requiring fewer containerand packaging materials(conservation of
resources)• Reduced laboratory waste• Smaller and more
lightweight, reducing CO2
emissions during transport• Change of packaging
material frompolyethylene to paper
packs (conservation of oil
resources)

Reducing Greenhouse Gas Emissions
Eﬀorts to Reduce Greenhouse Gas Emissions
at Business Oﬃces
We are undertaking a variety of eﬀorts to reduce direct andindirect greenhouse gas emissions from our business oﬃces.
Our bio-diagnostic reagent base, which opened in fiscal 2019,
is working to conserve energy by introducing LED lighting,motion sensors, a demand control system for measuring andmonitoring the amount of electricity needed, and highly
efficient air conditioning. Furthermore, at Sysmex International
Reagents, the production reform launched in fiscal 2013 has
successfully improved our productivity and reduced burdens
on the environment. We eliminated everything that led toinefficiency and integrated processes into a series, and we
implemented Karakuri Kaizen* to use the weight of the
products as a source of power in our manufacturing line. This
resulted in the enhancement of productivity of some products
by about 12 times since the production reform began.
Furthermore, we received the “33rd Nikkei New Office Award,”
which is given to offices that sufficiently take into
consideration their co-existence with the global environment.
* Karakuri Kaizen: Improvements that divert power that already exists onsite, and wherever possible, do not use man-made energy such as electric
power but rather use gravity, natural energy, and other forms of power assources of power (Source: Japan Institute of Plant Maintenance)

1/25

Sysmex Sustainability Data Book 2021

Employee newsletter

Customer training on the Center for Learning▶ Customer Training on the Center for Learning▶ Employee Training at Sysmex University

Fiscal 2020 Results
Energy-saving efforts such as business optimization and theimpact of working from home led to a decline in electricity
consumption, and CO2 emission factors for electric power
were changed to the latest emission factors in fiscal 2020.* Forthese reasons, CO2 emissions from activities at business offices
fell 35％ from fiscal 2016, the base year for Sysmex Eco-Vision
2025. We will continue promoting activities at our businesssites to reduce CO2 emissions.
* For details, please refer to note #5 on P70.

20L

CO2 emissions and CO2 emissions per sales at business locations
20L
0Conventional reagent

4L（t-CO2）（t-CO2/100 million yen）

30,000Concentrated reagent

10

25,0008

20,0006

15,000The “Helpful Pedal”, which won the special award at the Karakuri Kaizen
Exhibition (A tool that uses the principle of leverage to help transport amobile one ton tank for reagent preparation)

At Sysmex Europe, 100％ of the electricity used is generated
from renewable energy, and solar panels have also been
installed at its factory. A group of employees promoting
environmental action was also formed, and in addition toholding frequent discussions and making improvement
proposals, the group issues a newsletter for employees threetimes a year to promote awareness.
Sysmex America and Sysmex Reagents America switched to46

renewable energy for 50％ of the electricity used since fiscal
2019. They also reestablished a system that enables customer
training and employee training to take place online so as toreduce the amounts of CO2 emissions that result fromtraveling.

4

10,000

2

5,000
0

2016

CO2 emissions

2017

2018

2019

0
2020 (Fiscal year)

CO2 emissions per consolidated sales▶ Major Initiatives at Business Offices

Sysmex Sustainability Data Book 2021

47

CSR Management

Society

Environment

External Evaluation /Performance Data

Governance

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Decreasing CO2 Emissions from Fleet

Involvement with Biodiversity

Managing and Recycling Waste

Managing Harmful Substances

To cut down on fuel consumption by our 400 vehicles acrossJapan and curb CO2 emissions, we used the intranet anddedicated on-board devices to automatically determine travel
distances, fuel consumption, and driving behaviors for eachvehicle and convert it to points to visualize the quality ofdriving. In this way, we aim to raise the environmental
awareness of each driver while also proactively introducing
fuel-efficient vehicles and hybrid cars.

Sysmex understands that it receives a host of benefits from theworldʼs living things as it conducts its business activities.
Accordingly, we recognize that preserving the forests that
contribute to local watershed protection is an important social
responsibility. We also aim to contribute to the preservation of
biodiversity.

Reducing Waste and Promoting a Stable
Recycling Rate

Managing Chemical Substances

Complying with Related Laws andRegulations▶ Contributing to Biodiversity Preservation through the“Sysmex Forest”

Fiscal 2020 Results

Based on the Energy Conservation Act, Sysmex Corporationand Sysmex International Reagents have submitted to the
Ministry of Economy, Trade and Industry a medium- tolong-term plan that summarizes their regular reports
aggregating annual energy usage amounts and their energy
reduction plan. Going forward, we will continue promoting
energy conservation activities throughout the company toachieve these nonbinding targets in Japan.

As a result of employees working from home, water
consumption at business offices declined. Consequently, water
consumption from activities at business offices declined 7％
compared with fiscal 2016, the base year for Sysmex Eco-Vision2025.
We will work to reduce water consumption by further
improving production efficiency.

Using Water Resources Eﬀectively（1,000 m3）

Reducing Water Consumption
Sysmex uses both tap water and groundwater in our businessactivities, such as in core reagent production. Recognizing the
reduction of water use as an important social responsibility,
Sysmex has set targets for the decrease of water use in Sysmex
Eco-Vision 2025, and it is working to improve the eﬃciency ofwater use at individual sites.

Sysmex assesses risks related to water stress. As a result ofanalysis using Aqueduct, an assessment tool provided by theWorld Resource Institute (WRI), we identified China, Brazil, andIndia, where we have our diagnostic reagent production bases,
as areas of relatively high water stress. The water risk at eachof the diagnostic reagent production bases has not become
apparent to date, but we are coordinating with the production
bases and continue to monitor the situation. At the same time,
we are taking measures to reduce risk such as optimizing
water usage in production processes and reducing supply risks
by securing safety stock.

Promoting Digital Data
Sysmex works to reduce its use of paper by utilizing personal
computers, tablets, and smartphones to send and receive data
electronically. These eﬀorts have boosted operating eﬃciency
and reduced paper use and waste volume. Our manufacturing
facilities are also working to switch to electronic production
records and manuals to go paperless.

（1,000 m3/100 million yen）

400

160

300

120

200

80

100

40

0

2016

2017

Water consumption volume

2018

2019

0
2020 (Fiscal year)

Water consumption volume perconsolidated sales▶ Major Initiatives at Business Offices

Wastewater Management and Processing
Sysmex prioritizes the protection of water quality. We havecreated our own emission standards that we use to manage
the wastewater from development locations and factories thatuse chemical substances, ensuring that waterways andgroundwater are not aﬀected.
▶ Major Initiatives at Business Offices

Sysmex uses chemical substances in its R&D andmanufacturing processes. In addition to preventing losses orleaks, we strive to manage chemical substances appropriately
to prevent damage to the health of employees working onsite.

Managing and Processing Harmful
Substances
As a precaution against the danger of infection by biologicalsubstances, we strictly control the locations in which such
substances are stored and used, based on manuals. Also, thesesubstances are carefully segregated from general waste forproper disposal. For other harmful substances, we work toprevent aerial drift, dispersion, and groundwater permeation
through countermeasures addressing both facilities andmanagement methods. In these ways, we endeavor to keep
emissions below statutory standard values.

Management and Processing Related to
Atmospheric Emissions

Water consumption volume** Excluding consumption of water for reagents

Water Risk Assessments

Sysmex engages in ongoing initiatives to reduce waste andincrease its recycling rate.
i-Square, our instrument manufacturing factory, uses its own
garbage disposer to convert kitchen waste into materials fororganic fertilizers, which is offered to food growers, to reducefood waste at its cafeteria. i-Square also buys the produce fromthese growers, thereby contributing to the development of arecycling-oriented inclusive society.

Fiscal 2020 Results
As the recycling rate improved at our sites abroad, including
those in the Americas, our overall recycling track record ended
up at 78％ against the recycling rate of 93％ or more targetedin Sysmex Eco-Vision 2025.
We will continue to promote initiatives aimed at achieving ourtargets, including the enforcement of measures to improve therecycling rate at each of our business sites.

In response to the Fluorocarbons Emission Control Law, arevised version of which went into eﬀect in 2015, each Group
company in Japan established a response manual. We
identified fluorocarbon-containing equipment we own ormanage and worked to determine appropriate use, conducting
inspections and determining calculated leakages.

▶ Status of Sustainability Targets

Total waste volumes and recycle rate
（t）

（％）

100

3,000

80
2,000

60
40

1,000

20
0

2016

2017

Total waste volumes

2018

2019

0
2020 (Fiscal year)

Recycle rate (including energy recovery)▶ Initiatives to Reduce Waste in Logistics and Packaging▶ Major Initiatives at Business Offices48

Sysmex Sustainability Data Book 2021

Sysmex Sustainability Data Book 2021

49

STRENGTHENING OF GOVERNANCE

MATERIALITY

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

WHY IT IS IMPORTANT
P52 Compliance Management

To continuously grow a company and enhance its medium- to long-term corporate value, thestrengthening of corporate governance is essential.

P54 Compliance Promotion Initiatives

In addition to establishing compliance and risk management structures to enhance our management

P56 Respect for Human Rights

foundations, Sysmex believes that constructive dialogue and cooperation with its diverse stakeholders is
an important management issue that will lead to enhancing corporate value.

P58 Risk Management Structure
Response to Risks Related to

POLICYP59 Business Continuity

Sysmex considers reinforcing corporate governance to be one of its most important management issues.

P60 Enhancing Information Security

We aim to maximize the overall corporate value of the Group through management robustness, bettertransparency, and improved management speed and eﬃciency.
▶ Corporate Governance▶ Policies for compliance/risk management

FRAMEWORK
Sysmex has adopted the system of a company with an Audit and Supervisory Committee to reinforce theManaging Board’s audit and supervisory function, as well as to heighten management transparency andobjectivity. Furthermore, we have introduced an executive oﬃcer system to accelerate decision-making on
business execution and respond swiftly to changes in the business environment.
Additionally, Sysmex established the Internal Control Committee as an organization that controls risk
management activities and the Compliance Committee as the controlling organization for compliance matters.
▶ Sysmex Report (Corporate Governance)

Results(fiscal 2020)

50

12

5

2,720

Number ofinternal reports

Number ofunethical incidents

Number of information
security trainees

Sysmex Sustainability Data Book 2021

GOVERNANCE
Sysmex Sustainability Data Book 2021

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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Compliance

Compliance Management
Group Policy

Compliance Promotion Structure

Pursuing Open and Aboveboard Business
Activities

At Sysmex, compliance violations are considered the mostserious risk in terms of damaging social trust. Under ourcompanyʼs Group-wide risk management structure, we haveestablished a Compliance Committee as the umbrellaorganization to promote and enhance compliance.
The Group Compliance Oﬃcer chairs the Compliance
Committee, which promotes compliance throughout theGroup. Compliance officers in place at each Group company
promote compliance at such companies while the Compliance
Committee monitors Group-wide activities. The compliancepromotion structure receives checks from third parties forinternal control purposes.

Based on our Group philosophy, the “Sysmex Way”, we define
our view of compliance as “the conduct of open andaboveboard business activities based on observance of laws
and regulations and high ethical standards”. In accordancewith this definition, we have established a Global Compliance
Code, in which particularly important conformance rules andbehavioral guidelines for all Group executives and employees
are detailed. This was not only provided in Japanese but wastranslated into many languages, including English, so that all
Group executives and employees would be able to understandand adhere to it.

Global Compliance Code (Overview)

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Sysmex Sustainability Data Book 2021

▶ Corporate Governance Structure▶ Corporate Governance Report

Internal Reporting System▶ Full text of the Global Compliance Code

1. Ensuring the Safety of Our Products and Services to
Customers
In all our corporate activities, we shall make it a matter ofpriority to provide our customers with safety and security inthe operation and use of our products and services.
2. Promoting Fair Dealing and Free Competition
We shall comply with the laws and regulations of eachcountry and region concerning the promotion of fair and freecompetition, deal fairly with all our customers and otherbusiness partners and conduct transactions underappropriate conditions. In addition, in relation to othercompanies in the same business, we shall not illegally,dishonestly or unreasonably restrict their business, nor shallwe defame them.
3. Fair and Proper Information Disclosure and Exercise ofComplete Information Control
Our corporate information, such as our Groupʼs financial
condition and business activities, shall be disclosed in a fair,
prompt, correct, and clear manner in accordance withapplicable laws and regulations, and we shall exercise strict
control over confidential information collected through ourbusiness activities so as not to infringe the rights of third
parties.
4. Implementation of Appropriate Research andDevelopment Activities
When carrying out research and development, we shallprotect the dignity, privacy, and human rights of trial
subjects, and shall comply with applicable laws andregulations to carry out our research activities in accordancewith high ethical standards.
5. To Respect Intellectual Property
We respect both the rights of our Groupʼs intellectual
property and the intellectual property of others. We shall notunlawfully acquire or use any confidential businessinformation or the proprietary assets of others.

If there is a major compliance violation that has or could havea significant impact on a company or the Group, each Group
company compliance officer via the Compliance Committee
chair reports to the Internal Control Committee chair (CEO)and the Audit and Supervisory Committee members who aremembers of the Managing Board. Furthermore, information isdisclosed regarding occurrences based on information
disclosure regulations.
There were five unethical incidents in fiscal 2020, but none ofthem were significant violations.

6. To Maintain International Peace and Safety
We shall comply with export-related laws and regulations,and shall not engage in any transaction which may impede
the maintenance of international peace and safety.
7. To Conduct Proper Accounting and Appropriate Tax
Payments
We shall always apply the appropriate accounting measuresand recognize the tax obligations set forth in applicable tax
laws and accounting regulations and standards.
8. To Respect Human Rights and to Improve Occupational
Health and Safety
We shall support the Universal Declaration of Human Rights
and Core Labour Standards, and respect fundamental humanrights, and shall not commit acts such as discrimination orharassment. We shall also comply with applicable laws andregulations and endeavor to improve occupational health andsafety. Further, we shall not commit any unfair labor practices
against the personnel of the company.
9. Prohibition of Conflicts of Interest
We shall not attempt to gain any personal profit in theperformance of our duties, and shall not make any
unauthorized use of our Groupʼs assets, goods orinformation, nor shall we perform personal acts that may
cause harm to the Groupʼs business activities or reputation.
10. To Maintain Sound Relationships with Society
We shall comply with applicable laws and regulations related
to anti-bribery statutes and comply strictly with applicablelaws regarding making political donations. The company shallnot be intimidated by antisocial activities, behavior andgroups, nor maintain any relationship with them.
11. To Preserve the Global Environment
We shall comply with environment-related laws andregulations, and respect the environment throughout ourbusiness activities, based on applicable laws and international
standards, in an endeavor to preserve and improve the global
environment.

Sysmex has established and runs an internal reporting system
for all Group companies.
In Japan, we have set up an internal reporting system known as“Campanula Lines”. Through this system, we oﬀer field
consultations related to compliance-related issues such asbribery and human rights abuses, and we work to resolve any
such issues quickly. The “Campanula Lines” allow ouremployees to seek consultations and file reports via e-mail,postal mail, or telephone through two lines (in-house andexternal). We have also established a line via Audit andSupervisory Committee members who are also members of
the Managing Board, which enables employees to seek
consultations and file reports related to the management
team. Information received through these lines is handledanonymously and based on the Whistleblower Protection Act
to shield from disadvantage employees making contact orproviding information. We also have consultation andreporting lines for our overseas employees that are available intheir local languages.
In fiscal 2019, we set up the Global Compliance Hotline, ourglobal internal reporting system, which allows anyone working
at any of our Group companies in Japan or overseas to reportissues directly to the Head Office. This system aims tofacilitate early detection of non-compliance issues.
In fiscal 2020, the number of internal reports received fromJapan and overseas was 12. We conducted investigations
regarding these reports and dealt with each of themappropriately.

The “Campanula Lines” Internal Reporting System

Audit and Supervisory
Committee

Compliance managers

E-mail,postal mail,telephone

Consultation

External line
(Members of the Audit andSupervisory Committee)

External line
(Law firm)

In-house line
Reply

E-mail,postal mail,telephone

Consultation

Reply

E-mail,postal mail,telephone

Consultation

Reply

Sysmex Group employees(Full-time employees, contract employees, part-time employees, temporary employees)

Compliance Education
Providing Continuous Education on
Compliance
Sysmex views employee education and awareness activities as
the foundation of promoting and ensuring compliance, and wecontinuously conduct education. During new employee andrank-based training, we take the opportunity to foster
compliance with the Global Compliance Code.
In fiscal 2020, we conducted global compliance training invarious languages for all Group employees in order to raiseGroup-wide awareness of particularly important topics such as“the code of conduct and ethics” and “prevention of bribery

and corruption”.
We are expanding our educational tools to provide moredetailed explanations of the Global Compliance Code on suchthemes as promoting fair trading and prohibitions against
bribery, insider trading, and discrimination or harassment. These
are applied through autonomous, planned educational andawareness eﬀorts within individual divisions and companies.
▶ Education regarding Fair Marketing Activities▶ Education and Training on Understanding Respect for

Human Rights▶ Diversity Education

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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Compliance

Compliance Promotion Initiatives
Anti-Corruption

Research Ethics

Fair Marketing Activities

Respect for Intellectual Property

In accordance with the spirit of the UN Global Compact,
Sysmex undertakes thorough eﬀorts to prevent bribery, in linewith Principle 10, which states: “Businesses should work against
corruption in all its forms, including extortion and bribery”.
For risk assessments conducted periodically by the Internal
Control Committee, compliance violations including acts ofcorruption are recognized as among the risks, and we areworking toward risk reduction. Additionally, Item 10 of the
Global Compliance Code, “To Maintain Sound Relationships
with Society”, clearly prohibits acts of corruption and theglobal anti-bribery regulations applicable to all Group
companies cover topics such as specific banned activities, due
diligence, the provision of education, and management
systems. In these ways, we promote initiatives for Group-wide
compliance.

Implementation of Appropriate Research andDevelopment Activities

We have formulated a code of ethics in marketing for our
global promotion activities, described in Item 2 of the Global
Compliance Code, “Promoting Fair Dealing and Free
Competition”. In accordance with this code, we promote fairmarketing activities in every region of the world, based on
industry standards and our own regulations.
We formulated the Sysmex Promotion Code to cover ouractivities in Japan. In fiscal 2020, we provided training sessions
based on the Sysmex Promotion Code titled “Recent examplesof scandals”, “Sales information provision activities”, and“Fundamental knowledge of laws and ordinances related tobidding and collusion” for about 200 employees in sales
departments at our regional headquarters in Japan and East
Asia.

Sysmex accords third-party intellectual property rights thesame level of respect as it does its own. As defined in Item 5 of
the Global Compliance Code, “To Respect Intellectual
Property”, we will not unlawfully acquire or use any
confidential business information or the proprietary assets ofothers. We promote a thorough understanding of these rulesby all executives and employees throughout the Group. Whendeveloping new products, members of the intellectual
property, R&D, and business development departments
conduct and discuss global patent reviews for each new
product development project.

▶ Global Compliance Code
▶ Overview of Anti-Bribery Regulations

Transparency in Relationships with
Medical Institutions
Transactions based on a high level of ethics are required atevery stage of Sysmexʼs operations̶from research anddevelopment to manufacturing, sales, and after-sales support̶
as the number of opportunities for collaboration with medical
institutions and medical professionals is increasing.
In Japan, Sysmex Corporation and Sysmex International
Reagents, which are members of the Japan Association ofClinical Reagents Industries, concur with the philosophy
outlined in the associationʼs “Guidelines on Transparency ofRelationships between Corporate Activities and Medical
Institutions”, and they disclose information related to funding
provided to such institutions.
Overseas, Sunshine Acts, which require companies to ensuretransparency in their relations with healthcare institutions,have been enacted in the United States, France, etc. We reportand disclose information about relevant funds for healthcare
institutions to government authorities in the countries in which
we operate. We upload the information to our website, and it
has also been published on the websites of these authorities.
▶ Information on Funding Provided to Medical Institutions▶ Information on Funding Provided to Medical Institutions(Details on the Japan region) (Japanese)▶ Japan Association of Clinical Reagents Industries “Guidelines

on Transparency of Relationships between Corporate
Activities and Medical Institutions” (Japanese)
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Sysmex Sustainability Data Book 2021

As defined in Item 4 of the Global Compliance Code,“Implementation of Appropriate Research and Development
Activities”, when carrying out research and development,
Sysmex protects the dignity, privacy, and human rights of trial
subjects. Sysmex also complies with applicable laws andregulations in individual countries and regions to carry out its
research activities in accordance with the highest ethicalstandards. In addition, Sysmex has adopted the “Ethics
Regulations on Clinical Research and Development andHuman Genome and Genetic Analysis Research”, and has
established a Research Ethics Examination Committee, which
includes outside members such as legal and scientific experts,
in order to review research content. The list of committee
members and deliberation results are disclosed on our website
to ensure transparency.
▶ Global Compliance Code▶ Group Ethics Regulations on Clinical Research and Development▶ Activities of the Research Ethics Examination Committee

Consideration for Animal Experiments
Item 4.4 of the Global Compliance Code, “Animal
Experiments”, states that when conducting animal
experiments, we shall comply with applicable laws andregulations related to animal protection, and we shall limit
such experiments to a minimum by studying the use ofalternative methods. When animal experiments are necessary,
we shall take all reasonable steps to minimize the animalsʼ
pain. We conduct animal experiments in line with internal
regulations that conform with public guidelines. Our Testing
Control Committee rigorously deliberates testing plans toensure their regulatory conformance.
Guidelines Followed by Sysmex: Act on Welfare andManagement of Animals (Ministry of the Environment),
Standards Relating to the Care and Management of Laboratory
Animals and Relief of Pain (Ministry of the Environment),
Fundamental Guidelines for Proper Conduct of Animal
Experiments and Related Activities in Academic ResearchInstitutions (Ministry of Education, Culture, Sports, Scienceand Technology), Guidelines for Proper Conduct of Animal
Experiments (Science Council of Japan)▶ Global Compliance Code▶ Sysmex Promotion CodeTax Strategy
Sysmex has established Item 7 of the Global Compliance Code,“To Conduct Proper Accounting and Appropriate Tax
Payments”, as a measure to heighten tax transparency. Thissection describes how, in transactions with foreign aﬃliatedcompanies, we calculate appropriate transfer prices inaccordance with the OECD Transfer Pricing Guidelines and thetransfer pricing tax system in each country. The text also statesthat tax havens shall not be used solely for the purpose of tax
avoidance or benefit.
In addition, we disclose Group payments of taxes in financial
and other reports, as well as the reasons for any discrepancies
from eﬀective statutory tax rates.

▶ Global Compliance Code

Promotion of Security Trade Control
In line with Item 6 of the Global Compliance Code, “To
Maintain International Peace and Safety”, we comply with
export laws and regulations of individual countries andregions, and we do not engage in transactions likely to impede
the maintenance of international peace and safety. Sysmex has
established the Security Trade Control Committee, which isunder the direct control of the CEO, to prevent illegal exports.
We have also assigned people at overseas regional
headquarters to oversee security trade control, and we haveconfigured a global operational structure. Every year, we
provide basic e-learning training for all employees. We also
provide ongoing education through various training sessions
on recent world aﬀairs and laws and regulations in order toraise awareness of security trade control.
▶ Global Compliance Code▶ Global Compliance Code▶ Sysmex Report (Managementʼs Discussion and Analysis)Tax Strategy in the United Kingdom▶ UK Tax Strategy▶ Global Compliance Code▶ Biodiversity Consideration in the Production of Raw Materials

Sysmex Sustainability Data Book 2021

55

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Compliance

Respect for Human Rights
Policies and Initiatives Related to
Respect for Human Rights▶ Strengthening of Supply Chain Management

Participating in the UN Global Compact andAdhering to the Universal Declaration of
Human Rights and ILOʼs Core Labour Standards

Consultation and Reporting Systems
Related to Human Rights

In accordance with Item 8 of our Global Compliance Code, “To
Respect Human Rights and to Improve Occupational Healthand Safety”, we practice corporate management that respects
the human rights of all employees and engage in related
initiatives to enhance the working environment. This code is in
keeping with the Universal Declaration of Human Rights
provision that “All human beings are born free and equal indignity and rights”, and the spirit of the ILOʼs Core Labour
Standards, which define the minimum labor standards thatmust be preserved in the workplace.
To ensure that these principles are eﬀectively put into practice,
Sysmex has clarified its zero tolerance policy regarding
discrimination, harassment, forced labor, and child labor. We
also conduct various types of training to ensure employee
awareness of these matters. Sysmex began participating in the
UN Global Compact in February 2011, and we have clarified
our corporate stance in relation to the Compactʼs Ten
Principles regarding human rights, labor, the environment, andanti-corruption.
▶ Global Compliance CodeIdentifying Risks to Human Rights(Human Rights Due Diligence)
In accordance with Item 8 of our Global Compliance Code, “To
Respect Human Rights and to Improve Occupational Healthand Safety”, we believe it is necessary to conduct “humanrights due diligence”. This involves identifying negative
impacts on human rights and preventing or reducing them via
our business activities throughout the entire supply chain.
Specifically, we have incorporated into CSR surveys of ourbusiness partners such topics as the prohibition of forced andchild labor, and the elimination of discrimination due togender, disability, race, or other factors. To ensure that Sysmex
is not involved or complicit in human rights abuses, we
ascertain impacts on human rights in advance and put in placemeasures to ensure the prevention of such abuses. With the
UK Modern Slavery Act going into eﬀect, Sysmex UK has
publicized a statement in this regard on its website, andoperates in compliance with this Act.

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Sysmex Sustainability Data Book 2021

▶ Anti-Slavery and Human Trafficking Policy

Sysmex has established internal reporting systems in Japan andoverseas to handle human rights consultations, including thoserelated to discrimination and harassment. Information received
will be appropriately handled based on the Whistleblower
Protection Act to shield from disadvantage employees making
contact or providing information. Once facts are confirmed,
and a compliance violation is deemed to have taken place, wewill impose sanctions on the violator while also taking
measures for corrective action and recurrence prevention.
▶Internal Reporting System

Education and Training on Understanding
Respect for Human Rights
Conducting Training to Prevent Human
Rights Abuses
Sysmex strives to prevent human rights abuses by conducting
training on prevention of harassment and regulations related
to labor standards.
In fiscal 2020, in addition to conducting an e-learning session
on harassment as part of our global compliance training for all
Group employees, we provided training on harassment,
including that of LGBTQ* persons, and labor management on acontinuing basis, to approximately 170 newly appointed
managers at Sysmex Corporation and some of our Group
companies in Japan. We also conducted training for new
employees and mid-career recruits.
* Acronym referring to sexual orientation/gender identification (lesbian, gay,bisexual, transgender, questioning/queer)

Upholding the Freedom of Labor
Association and Recognizing the Right toCollective Bargaining
Participating in the UN Global Compact andSupporting the ILOʼs Core Labour Standards
Sysmex respects workersʼ labor association and collective
bargaining rights, based on its participation in the UN Global
Compact and support for the ILOʼs Core Labour Standards.
All Sysmex Corporation employees, except executive
employees and some in managerial posts, are members of theSysmex Union, the in-house labor union. In fiscal 2020,
membership consisted of 61％ of employees. Labor unions havealso been formed at overseas Group companies, including
Jinan Sysmex, Sysmex Vietnam, and HYPHEN BioMed.

Labor-Management Dialogue
Dialogue between Labor and Management at
Group Companies
Each year, Sysmex Corporation engages in collective
bargaining with the Sysmex Union. In fiscal 2020, in addition
to regular council meetings, labor and management met to
discuss the productivity improvement through the
optimization of working hours and streamlining of operations,
the working environment of diverse employees and thepersonnel system, responses to a change in environment due
to the COVID-19 pandemic, and the promotion of health andproductivity management.
Our Group companies also participate in labor-management
dialogues. Sysmex CNA has set up an employee group thatconsists of departmental representatives to discuss topics
quarterly such as work environments, management of work
hours, and the status of paid leave acquisition.

▶ Compliance Education

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CSR Management

Society

Environment

External Evaluation /Performance Data

GovernanceMateriality

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Risk Management

Risk Management

Risk Management Structure

Response to Risks Related to Business Continuity

Risk Management Structure
Promoting Risk Management by Establishinga Dedicated Committee
Sysmex established the Internal Control Committee tosupervise risk management for the Group as a whole andpromotes all risk management activities, including strategicrisks. The committee is chaired by the CEO, and its members
include relevant executive officers and Audit and Supervisory
Committee members (excluding outside members of theManaging Board). Outside members of the Managing Board
serve as observers.
By regularly assessing risks involved in such items as thoserelated to fair trade, compliance including corruption andbusiness ethics, human resources, occupational health andsafety, the environment, and accounting and finance thatencompass tax payments, the Committee identifies risks
significantly aﬀecting the Groupʼs operations and takes
necessary countermeasures.
In addition, it monitors the status of risk management byrelevant committees including the Compliance Committee aswell as individual divisions and subsidiaries, and periodicallyreports to the Managing Board. When a risk that will have amajor impact on the Groupʼs business arises, the Internal
Control Committee also reports it to the Managing Board anddiscusses how to respond to the risk, following the PDCA
cycle.
▶ Corporate Governance▶ Sysmex Report (Risk Management)

Risk Management StructureManaging Board
Chairman and CEO
Internal Control Committee
Internal Control Office (Secretariat)
Reporting related to important risks

Reporting related to important risks

Risk items (cases)

Disaster

Corruption andbusiness ethics

Procurement interruptions

Compliance Committee

Information disclosure

Information management

Information Disclosure
Committee

Environment

Accounting and taxes

Environment Management
Committee

Occupational healthand safety

Finance

Central Health and
Safety Committee

Internal control concerning
financial reporting

Security trade control

J-SOX Committee

Quality

Security Trade
Control Committee

Quality Committee

Individual divisions
and subsidiaries

Normal times■Internal Control Committee

58

CSR Management

Times of emergency

Response to significant risks, supervision of Group risk management Response to crises■Individual divisions and subsidiaries

Risk assessment, operational risk measures

Response to operational risks■Individual committees

Routine risk management

Response to operational risks

Sysmex Sustainability Data Book 2021

Establishment of Business Continuity
Plan (BCP)
Response to Major Disasters
Sysmex has formulated business continuity plans (BCPs) for
production, procurement, and other functions to ensure thecontinuity of important operations in the event of anearthquake, storm and flood damage, or other large-scaledisaster, as well as rapid recovery from such disasters. Our
BCPs identify products to be given priority so that our
products can continue to function in a stable manner at
healthcare institutions even in crisis situations. We have also
prepared disaster-response regulations and manuals, putting inplace the systems that enable us to respond swiftly inemergencies. Moreover, we conduct regular training thatsimulates disasters and we have secured a large stockpile ofsupplies for employees. We periodically review BCPs and otherregulations and manuals that were formulated, and work toraise awareness and make improvements through the trainingof employees.
In order to ensure the steady supply of our products, we
procure key raw materials from multiple sources. We also
select production locations in accordance with the concept of“local production for local consumption”. Moreover, we arebuilding a system that enables factories to deliver supplies toeach other in emergencies, and we have secured alternativetransportation routes. In recent years, there have been
increased occurrences of earthquakes, localized storms, andflood damage. However, each time a disaster occurs, we areable to assess the impact rapidly to ensure that product supply
is continuous.
We have adopted a safety confirmation tool as a means ofemergency communication for our employees so that we canconfirm their safety as rapidly as possible. Sysmex has also
installed wireless digital equipment at business oﬃces, putting
in place a system for communicating in the event of a
disruption of conventional communications. We have alsoamassed stockpiles of supplies and other items to assist
stranded personnel, setting aside sufficient items for every
employee. We also periodically provide education andsimulation training regarding disaster prevention and response
through our e-learning programs to raise the awareness ofeach employees.
The backbone of our IT system is located at external,
disaster-resistant data centers. In addition, we created an IT
structure that allows us to quickly switch to a backup system if
a disaster renders our regular systems inoperable.

Response to COVID-19
In response to COVID-19, we set up an anti-disaster project atthe beginning of the pandemic to ensure the steady supply ofour products and continued service and support for ourcustomers. The project also involved the implementation of
telecommuting for our employees in order to prevent the
spread of infection. We established a response flow in theevent there is a positive case in the Company and have put inplace a structure that enables us to respond immediately.
The work to ensure a steady product supply was led by the
production and SCM departments to ascertain our suppliersʼ
situations and to quickly obtain a clear picture of the impact
on our products. We thus strive to continue providing our
products without making any changes to our production plans.
To continue our service and support for customers, in addition
to offering online support, we ensure that all employees who
visit health facilities take precautions against infection. This
includes having them take their temperature daily, clean theirhands with rubbing alcohol at each visit to a facility, and towear masks and gloves.
Among our efforts to protect our employees from exposure to
the virus, we urge all the Group companies, including thoseoverseas, to adopt flextime, telecommuting, and web
conferencing. This provides a safe work setting for our
employees (including part-time and temporary workers) acrossthe Group and helps keep them employed.
▶ Other Responses to COVID-19

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Society

Environment

Governance

External Evaluation /Performance Data

Materiality

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Materiality

Risk Management

Stakeholder Engagement

Enhancing Information Security

Communication with Stakeholders

Enhancing Product Security andInformation and Cyber Security

Through proactive dialogue with stakeholders, we strive to forge better relations. In addition, by incorporating their expectations andrequirements into our business activities we will enhance the effectiveness of our strategy and strive to realize a sustainable society.

Product Security Initiatives
Sysmex has established the Product Security Policy for our
products and services used by customers and has established a
Product Security Incident Response Team (PSIRT) to manage
product design and manufacturing as well as post-marketingvulnerabilities.
Sensitive information obtained from our customers and those
who have cooperated in our research and development andexperiments (including individual, patient, and test subject
information), as well as advanced, original technology
regarding products and intellectual property are considered
important information assets for management, and necessary
measures are taken to prevent information leakages andinternal fraud.

Information and Cyber Security Initiatives
We formulated the Global Information Security Regulations(Information Security Policy) to establish a Group-wide
information security management framework under thesupervision and management of a senior executive officer andsenior managing director who acts as Information Security
Officer, thereby controlling and managing security with the DX
Strategy Development Division at its core. We also establisheda Sysmex Computer Security Incident Response Team in fiscal
2020 to enhance our initiatives.
In terms of cooperating with outside organizations, weparticipate in the Medical Device Cyber Security Council,
which is made up of the Ministry of Health, Labour andWelfare, hospitals, and domestic medical device
manufacturers. We are also affiliated with the Nippon CSIRT
Association and share information regarding threats fromemergencies and significant incidents.
Internally, we implemented specific measures including
rigorous management and regular review of access to
information, regular updates to security patches, login
restrictions by biometric authentication (facial and fingerprint
recognition) for laptop computers and mobile devices on loan
from the Company, and review of installed applications. In
addition to these continuous operational and control
measures, we also installed endpoint detection and response(EDR) for PCs and server devices as part of our ransomware
countermeasures (endpoint technology measures).

Information and Cyber Security Education
At Sysmex, we provide annual e-learning training on
information security for all our Group employees as well as our
temporary employees and independent contractors.
Furthermore, beginning in fiscal 2021, the number ofparticipants attending information literacy education was set
as a monitoring index within the sustainability targets,enabling us to work toward improving our information security
level.

Societyʼs Requirement
Related to Business

Main Dialogue with Stakeholders- Ensuring the quality and safety of
products and services- Enhancing customer satisfaction
through products and services- Stable supply- Creating innovative products andservices- Customer Support Center(for inquiries)- Customer Satisfaction Survey- Collection of the voice of thecustomer (VOC)- Customer training/user meetings- Scientific seminars- Website/social media▶ Quality and Safety
Information（P17）▶ Enhancing Customer
Satisfaction（P18）▶ Enhancing Service andSupport（P19）（P20）▶ Scientific Activities

Employees- Ensuring long-term employment- Fair treatment in accordance with
employeesʼ achievements- A workplace that enables
employees to fulfill their potential- Accepting diversity- Providing opportunities for
self-fulfillment and personal
development- Corporate Culture Survey/mental
health checkup- Voluntary reporting system(survey on employeeʼs visions ofcareer design)- Diversity roundtable discussions- Briefings and meetings to
exchange views on the personnel
system and human resource
development system- Internal reporting system- Labor and management council▶ Accommodating Diverse
Working Styles（P26）▶ Promotion of Diversity andInclusion（P28）▶ Autonomous Career
Development（P30）▶ Our Efforts toward HealthEnhancement（P33）▶ Compliance Promotion
Structure（P52）▶ Labor-Management Dialogue（P57）

Business
Partners- Fair and equitable dealing- Synergistic growth through mutual
trust and dedicated work

- CSR surveys of suppliers- Supplier visits- Meetings with/visits to distributors- Training sessions for suppliers▶ Supply Chain Management（P21）

Shareholders
and Investors- Ensuring sound and transparent
management- Commitment to reliable andinnovative management- Maintaining sustainable growthpotential- Finding a balance between thesustainability of the company andsociety- Active information disclosure(transparency)- General meetings of shareholders
and social events for shareholders- Technology presentation for
institutional investors and analysts- Orientation briefings/company
tours for individual investors- Business results briefings- Conference calls- Investor visits▶ IR information

Society- Contributing to advances in thefield of healthcare and thedevelopment of a healthy society- Helping resolve issues facing local
communities- Reducing environmental burdens
through business activities- Encouraging employees to get
involved in corporate citizenshipactivities- Collaboration with government
agencies and internationalorganizations- Participation in industry groups- Participation in local communities▶ Improvement in Accessibility
to Healthcare（P10）▶ Transparency in Relationships
with Medical Institution（P54）▶ Corporate Citizenship
Activities（P36）

Stakeholder

Customers

Acquiring Certification Regarding
Information Security
Our Skyfront Research Campus (Kawasaki-ku, Kawasaki)
obtained ISO 27001 certification related to our Information
Security Management System (ISMS), and Sysmex isenhancing its information security management to conduct
research involving gene sequences and other personal
information. Additionally, the service and support division at
Sysmex CNA has also received the same certification, ensuring
the confidentiality, completeness, and availability of theinformation it handles.
▶ Overview of Global Information Security Regulations(Information Security Policy)▶ Product Security Policy

Related Articles▶ Corporate Philosophy and Core Behaviors▶ Sysmex Report (Stakeholder Engagement)

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Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

External Evaluations

Evaluations and Results Related to Sustainability
Selection for Global Sustainability
IndicesA growing number of investors are evaluating companiesʼ
sustainability not only from a financial perspective, but also
from non-financial environmental, social, and governance(ESG) perspectives, with the aim of responsible investment
from a long-term viewpoint. Around the world, a number ofsustainability Indices are used to benchmark responsible
investment. Being a highly sustainable company, Sysmex has
been selected for numerous sustainability Indices andrankings.

・FTSE Blossom Japan Index (fiscal 2017–)

・S&P/JPX Carbon Efficient Index (fiscal 2018–)

・Ethibel Sustainability Index (ESI) (fiscal 2015–)

FTSE Russell of the United Kingdom selects Japanese companies based on superior responses related to ESG matters. The
index uses FTSE4Good standards derived from international
standards, such as SDGs.

An index, developed by the S&P Dow Jones Indices of theUnited States, determines investment weights for stocks in the
TOPIX (Tokyo Stock Price Index) universe, based on the levelsof environmental information disclosure and carbon efficiency(carbon emissions per unit of revenue).

This index comprises companies selected for Ethibel
Excellence, based on conditions such as floating market
capitalization.

・Global 100 (100 Most Sustainable Corporations
・Dow Jones Sustainability World Index(fiscal 2016–)
・Dow Jones Sustainability Asia Pacific Index(fiscal 2012–)
An ESG investment index published by S&P Dow Jones Indicesof the U.S. This index evaluates corporate sustainability fromthe perspectives of the economy, the environment, andsociety.
The selected companies are expected to achieve long-termsustainable growth based on comprehensive advanced
initiatives. The World Index targets the worldʼs listedcompanies, while the Asia Pacific Index targets listedcompanies in the Asia-Pacific region.

・MSCI ESG Leaders Indexes (fiscal 2011–)

・MSCI SRI Indexes (fiscal 2013–)
An ESG investment index developed by MCSI Inc. of the U.S.
Morgan Stanley Group. Companies are selected based on an
evaluation that includes a focus on ESG issues considered
important by various Indices based on the industry
characteristics of the companies it targets.

・MCSI Japan ESG Select Leaders Index (fiscal 2017–)

・FTSE4Good Index (fiscal 2008–)

62

Sysmex Sustainability Data Book 2021

Assessment for sustainability ratings provided by ISS ESG (ESG
investment solutions unit of U.S. company Institutional
Shareholder Services, the worldʼs leading proxy advisory firm).
Companies that are highly evaluated from ESG perspectives
are recognized as “Prime”.

in World) (2012, 2016, 2017, and 2021)
The 100 Most Sustainable Corporations in the World, selectedby the Canada-based Corporate Knights. The selections areannounced during the World Economic Forum held in Davos,
Switzerland.

・Euronext Vigeo Eiris World 120 Index (fiscal 2018–)

An ESG investment index of MSCI of the United States. This
index selects companies with relatively high ESG ratings inindividual sectors from among the top 500 Japanese stocks bymarket capitalization.

An ESG investment index announced by FTSE Russel, of the
London Stock Exchange Group of the United Kingdom.
Excellent companies are selected based on an evaluation of
ESG information disclosed by such companies to the generalpublic.

・“Prime” status given by ISS ESG (fiscal 2019–)

・Ethibel Excellence (fiscal 2011–)
・Ethibel Pioneer (fiscal 2014–)

An index developed by Forum Ethibel, a Belgian non-profit
organization. Companies are selected that exhibit highperformance from the perspective of corporate social
responsibility. The index includes two sub-Indices, Excellence
and Pioneer. Companies in the Pioneer index are selected fromamong those deemed best in the Excellence index.

This is a stock price index developed by Euronext, which
operates several security exchanges in Europe, and Vigeo Eiris,an ESG research company. It is comprised of the top 120
companies demonstrating superior ESG initiatives, selectedfrom 1,500 major corporations in Europe, North America, and
the Asia-Pacific region.

・MSCI Japan Empowering Women Index (WIN)(fiscal 2017, 2019-)

・SOMPO Sustainability Index (fiscal 2018–)

An ESG investment index of MSCI of the United States. The
index selects, from among the top 500 Japanese stocks bymarket capitalization in various sectors, companies that excel
in gender diversity.

This index was established by Sompo Asset Management Co.,
Ltd. The index selects approximately 300 companies that excel
in environmental, social, and governance (ESG) initiatives.

Sysmex Sustainability Data Book 2021

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Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Performance Data

Social Data
Customers
Item
Inquiries received by the Sysmex Customer Support Center

Fiscal 2018

Fiscal 2019

Fiscal 2020

86,906

86,71680,885

Related Articles

Pursuit of Quality and Trust

Customer satisfaction rating in the United States*(On a scale of 1 to 10)* Research by IMV ServiceTrak

9.37

9.22

Item

Newly graduated recruits2

Promotion to regular employees2

Other Results1
Item
Of which, women

Employees taking childcare leave

Fiscal 2019

Fiscal 2020

40

33

32

Of which, men

3

11

27

Employees taking shorter work
hours for childcare

Of which, women

56

70

81

Of which, men

2

1

1

Employees taking nursing careleave

Of which, women

1

2

1

Of which, men

1

1

0

Percentage of employees
returning after childcare leave

Of which, women

99

98

100

Of which, men

100

100

100

Employees taking accumulated paid leave

130

129

84

Employees in work-at-home arrangements

112

134

142

Employees in flex-time arrangements

2,008

2,600

2,668

Total during year

32

25

17

At fiscal year-end

26

22

17

New registrants

2

2

3

Employees reemployed

1

1

0

Children in in-house daycare
center
Reemployment of personnel
leaving for reasons of childcare
or nursing care
Turnover(Regular employees
only, excluding people whohave reached the mandatory
retirement age)
Female managers ratio(Percentage of womenat director level or above)
Reemployment of workers
after mandatory retirement

64

Fiscal 2018

Sysmex Sustainability Data Book 2021

Percentage of reemployment

50

50

0

Turnover (employees)

86

67

57

Turnover ratio (％)

3.79

2.89

2.39

(％)

8.1

7.8

7.9

Applicants

18

32

17

Employees reemployed

18

31

17

Percentage reemployment

100

97

100

Related Articles

Number of interns accepted

Training results

Industrial accidents2

Provision of a Comfortable
Working Environment

Fiscal 2020

Total

62

77

52

Of which, men

32

45

35

Of which, women

30

32

17

5

12

4

Total

48

63

76

Of which, men

36

43

64

Of which, women

12

20

12

Of which, non-Japanese

0

2

6

Contract employees

13

22

18

Temporary employees

10

10

3

Total

23

32

21

Total

125

144

594

Mid-career hires2▶ “Realization of an Attractive Workplace” on the Status of Sustainability Targets

Fiscal 2019

Of which, non-Japanese

9.28

Employees

Fiscal 2018

Related Articles

Development of
Human Resources

Of which, non-Japanese

6

13

0

Average training cost per employee (yen)10,30098,00063,000

Average training time per employee (hours)

28.9

27.7

34.0

Number of training programs

26

27

82

Work-related deaths

0

0

0

Work-related injuries

5

2

2

Lost-time injuries frequency rate

0.89

0.86

0.67

Lost work day rate

0.06

0.08

0.06

Total workdays lost

325

458

336

Total actual number of working hours

5,612,498

5,828,206

5,987,268

Promotion of Health andOccupational Safety

1 Target: Sysmex Corporation on a non-consolidated basis
2 Some figures have been revised from previous reporting.

Item
Employees (people)

1

Average age (years old)

Fiscal 2018

Fiscal 2019

Fiscal 2020

2,049（501）2,108（512）2,175（552）

41.1

41.2

41.4

Average number of years of employment (years)

12.3

12.4

12.5

Average annual salary (thousands of yen)2

7,822

8,002

7,390

1. The number of employees excludes workers dispatched from Sysmex Corporation, but includes workers dispatched to Sysmex Corporation. For thenumber of temporary employees, the average for the year is indicated in parentheses.
2. The average annual salary amount includes wages outside of basic wages, as well as bonuses.
Promotion of Diversity
and Inclusion

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Society

Environment

External Evaluation /Performance Data

Governance

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Performance Data

Environmental Data
Material Balance
Item

Fiscal 2018

Fiscal 2019

Fiscal 2020

Men (％)

58.4

57.7

57.0

Women (％)

41.6

42.3

43.0

Japan

Americas
Percentage ofmen and womenin the Group

EMEA

China

Asia PacificTargetRegular employees,
employees on loan,
contract employees(excluding executives andtemporary employees)

INPUT
Fiscal 2018

Fiscal 2019

Fiscal 2020

Electricity (thousand kWh)*

41,95851,255

48,158City gas (thousand m )

1,097

1,108

1,212

LPG (t)

19

19

16

LNG (t)57

00Heavy oil (kL)

0

0

0

Kerosene (kL)

29

24

1

3

Men (％)

61.1

60.9

61.2

Women (％)

38.9

39.1

38.8

Men (％)

55.2

57.1

54.1

Women (％)

44.8

42.9

45.9

Men (％)

66.0

67.3

66.5

Women (％)

34.0

32.7

33.5

Diesel oil (kL)

38

24

13

Men (％)

61.9

58.7

61.9

Gasoline for fleet in Japan (kL)

619

604

518

Women (％)

38.1

41.3

38.1

Diesel for fleet in Japan (kL)

18

10

10

Water use volume (thousand m )

449

512

452

Oﬃce paper (t)

38

36

30

PRTR (t)000Fiscal 2018

Fiscal 2019

Fiscal 2020

Greenhouse gas emissions from business locations (t-CO2)

22,34924,37518,283

Greenhouse gas emissions from fleet in Japan (t-CO2)

1,483

1,428

1,227

Waste emissions (t)

2,255

2,722

2,529

76

67

78

Wastewater volume (thousand m )

292

287

270

PRTR (t)000Regular employees,
employees on loan,
contract employees,
and executives

3

Item

Fiscal 2018

Fiscal 2019

Fiscal 2020

Of which, men

2,071

2,107

2,180

Of which, women

1,475

1,598

1,646

Of which, men

731

755

769

Of which, women

465

494

488

Of which, men

1,355

1,388

1,446

Of which, women

1,099

1,154

1,227

Of which, men

452

527

520

Of which, women

233

256

262

Of which, men

516

583

602

Of which, women

318

369

370

8,715

9,231

9,510

Japan

Americas

EMEA

Number ofGroup employees

China

Asia PacificTotal

TargetRegular employees,
employees on loan,
contract employees(excluding executives andtemporary employees)

Regular employees,
employees on loan,
contract employees,
and executives

OUTPUT

Recycling rate (％)
3

Corporate Citizenship Activities
Item

Scope

Fiscal 2018

Fiscal 2019

Fiscal 2020

Expenditures for corporate citizenship activities

Sysmex Corporation

Approximately
530,000,000

Approximately
460,000,000

Approximately
303,000,000* Some figures have been revised from previous reporting.

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Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

Performance Data

Environmental Performance Data
Item

Unit

Content

Consumption of
non-renewable energy

Energy consumption
Consumption ofrenewable energy

INPUT

37,19338,39940,67044,55142,287

City gas1000 m3

1,474

600

1,097

1,108

1,212

LPG

t

21

24

19

19

16

LNG

t

0

0

57

0

0

Heavy oil

kL

0

35

0

0

0

Kerosene

kL

31

29

29

24

1

Diesel oil

kL

21

17

38

24

13

210

1,302

1,288

6,704

5,871

440,124

414,136

461,370

496,798498,657

Major business locations, instrument factories,
reagent factories, sales offices,and other business sites in Japan

734

689

619

604

518

25

23

18

10

10

Major business locations, instrument factories,
and reagent factories in Japan;
major business locations, factories,
and other business sites in other countries

58

53

65

75

86

348

365

384

437

366

Electricity (renewable)

Major business locations,
instrument factories,
reagent factories, sales offices,and other business sites in Japan;
major business locations, factories, andother business sites in other countries

1000 kWh
GJ

Gasoline (fleet)
Diesel oil (fleet)kL

Groundwater
Water use volume

Purchased water1000 m3

Total volume
Amount of office paper usedt

Major business locations,
instrument factories,
and reagent factories in Japan

PRTR inputt

Major business locations, instrument factories,
reagent factories, sales offices,and other business sites in Japan

Greenhouse gas
emissions Scope 13

CO2 emissions of energy consumption
from stationary combustion sources
CO2 emissions from fleet

t-CO2

Total emissions

Greenhouse gas
emissions Scope 23

Total emissions

t-CO2

Scope 1+2

Total emissions

t-CO2

Greenhouse gas
emissions Scope 33

CO2 emissions from logistics

t-CO2

Total emissions

OUTPUT

Total emissions (excluding sales offices in Japan)
Waste emissions

Waste used for material recycling

Recycling rate (including energy recovery)

PRTR output

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Sysmex Sustainability Data Book 2021

Total emissions
Emissions
Transfers

t

418

449

512

452

42

45

38

36

30

0

0

0

0

0

3,559

1,749

2,964

2,665

2,807

1,768

1,661

1,483

1,428

1,227

5,327

3,410

4,447

4,093

4,034

19,201

20,43819,38521,71015,476

24,52823,84823,83225,803

19,51016,711

21,571

18,547

16,691

Major business locations,
instrument factories, reagent factories,
sales offices, and other business sites
in Japan; major business locations andfactories in other countries

2,106

1,482

2,255

2,722

2,529

1,436

1,361

2,117

2,591

2,411

814

1,044

1,264

1,560

1,711

1,309

1,213

1,617

1,744

1,884

128

148

500

847

527

57

77

60

60

71

91

89

76

67

78

189

273

292

287

270

0

0

0

0

0

0

0

0

0

0

Major business locations,
instrument factories, and reagent factories
in Japan; major business locations, factories,
and other business sites in other countries
Major business locations,
instrument factories, reagent factories,
sales offices, and other business sites
in JapanCalculation Method and Other Notes

84％

Total consumption = Σ (consumption by energy typeconversion factor4)

37％
Groundwater intake

84％

37％

19,573％1000 m3

406

Sysmex Corporation

Major business locations,
instrument factories, reagent factories,
and other business sites in Japan;
major business locations and factories
in other countries

Total amount of waste disposal
Material recycling rate

Major business locations, instrument
factories, reagent factories, sales offices,and other business sites in Japan; major
business locations, factories, and otherbusiness sites in other countries(Scope of CO2 emissions from fleet
comprises vehicles in Japan only.)t

Recycled waste (including energy recovery)

Wastewater volume

Fiscal 2016 Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020 Coverage2

Electricity (non-renewable) 1000 kWh

Total consumption
Consumption of othernon-renewable energy

Scope1

The amount of PRTR substances handled at business sitesthat handle chemicals in Japan

Emissions = Σ (fuel consumption

CO2 emission factor4)

84％
Emissions = Σ (purchased electricity consumption CO2 emission factor5)+ Σ (purchased steam consumption CO2 emission factor4)-

Emissions = Σ (freight weight transport distance CO2 emissions intensity6)
Shipment in Japan: CO2 emissions due to physical distribution from warehousesin Japan to customers in Japan, etc.
(including branches and sales offices)
Overseas shipment: CO2 emissions due to physical distribution from warehousesin Japan to ports and airports in other countries

Waste emissions = general waste emissions + industrial waste emissions

82％

Amount of waste converted into valuables as a result of a third-party
process. Includes waste converted into fuel (such as RPF)
Amount of waste reused, used for material recycling,or used for energy recovery (thermal recycling)
Total amount of waste disposal = total emissions - recycled waste(including energy recovery)

84％
37％

Amount of PRTR emitted from business sites that handle chemicals in Japan
Amount of PRTR transferred from business sites that handle chemicals in Japan

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SocietyItem

Compliance

Environment

Content

Governance

External Evaluation /Performance Data

Unit

Scope1

100 million yen

Major business locations,
instrument factories, reagent factories,
sales offices, and other business sites
in Japan; major business locations,factories, and other business sites
in other countries

Violations ofenvironmental regulations(e.g., air and water pollution)

Total amount of large fines
Number of sanctions other than fines

Cases

Significant spills
and losses ofchemical substances

Total number of cases

Cases

Total leakage volumet

CSR Management

Society

Environment

GovernanceFiscal 2016 Fiscal 2017 Fiscal 2018 Fiscal 2019 Fiscal 2020 Coverage2
0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

0

External Evaluation /Performance Data

Calculation Method and Other Notes

100％

1. Results in respective years cover the scopes shown for respective indicators.
See below for details on the scopes for fiscal 2020.
Major business locations in Japan: Sysmex Corporation (Head Office, Technopark, and Solution Center)
Instrument factories in Japan: Sysmex Corporation (Kakogawa Factory and i-Square), Sysmex Medica, and Sysmex RA
Reagent factories in Japan: Sysmex International Reagents (Ono Factory and Seishin Factory)
Sales offices in Japan: Sysmex Corporation (Tokyo Office and other 20 branches)
Other business sites in Japan: Sysmex Corporation (Research and Development Center and 5 other sites)
Major business locations in other countries: Sysmex Europe, Sysmex Deutschland, Sysmex America, Sysmex Shanghai, and Sysmex Asia Pacific
INPUT
Major factories in other countries: Sysmex Europe, Sysmex do Brasil, Sysmex Reagents America, Sysmex India, Sysmex Asia Pacific,
Jinan Sysmex Medical Electronics, Sysmex Wuxi, Sysmex Partec, Sysmex Inostics, and HYPHEN BioMed
Other business sites in other countries: Sysmex Taiwan and Sysmex Korea
2. Coverage is calculated based on net sales by company.
3. Scope 1: GHG emitted directly by company facilities, factories, and fleet.
Scope 2: GHG emitted indirectly by the company due to energy use
Scope 3: GHG emitted throughout the value chain in relation to products and services
4. Conversion factors and emission factors are based on the “Act on Promotion of Global Warming Countermeasures.”5. Japan: Adjusted emission factors from the list of emission factors for each electric power company released in accordance with the “Act on
Promotion of Global Warming Countermeasures” (For submission in 2020)
Other countries: 2018 emission factors from the IEA Emission Factors 2020, IEA.
In fiscal 2020, calculation methodology changed to the latest emission factors. The following emission factors were used previously.
• Japan (fiscal 2016–2019): Adjusted emission factors from the list of emission factors for each electric power company released in accordance withthe “Act on Promotion of Global Warming Countermeasures” (For submission in 2017)• Other countries (fiscal 2016–2017): GHG Protocol 2005
• Other countries (fiscal 2018–2019): 2016 emission factors from the Emissions from Fuel Combustion 2018, IEA
6. Emissions intensity is based on the “Common Guidelines for the Method of Calculating CO2 Emissions in the Logistics Field Ver. 3.1.”

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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Performance Data

Performance Data

Independent Practitionerʼs Assurance

Governance Data

In order to improve the reliability of data disclosed, Sysmex Corporation has obtained an Independent Practitioner ʼs Assurance from
Deloitte Tohmatsu Sustainability Co., Ltd. for the performance data (table below) reported in the Sysmex Sustainability Data Book 2021
in the Japanese version.

▶ Corporate Governance

Environment

External Evaluation /Performance Data

Governance

Information on Funding Provided to Medical Institutions*
Japan(Amount: 1,000 JPY)

Category

Details

Fiscal 2017

Fiscal 2018

Fiscal 2019

Research anddevelopment

Expenses for trials, reports, and surveillance studies
conducted under public regulations (clinical trials for
new devices, post-marketing clinical studies,nonconformity and infection case reports,
post-marketing surveillance studies, etc.) in addition
to those for independent investigations

297,106

393,458

335,606

Academic researchsupportExpenses for scholarships, general and academic
conference donations, as well as academic conferenceco-sponsoring expenses

312,138

299,657

219,013

Manuscript
writing fees, etc.

Expenses for lectures, manuscript writing, and theconsignment of services, including consulting, toprovide information regarding the appropriate use of
medical devices and clinical reagents

42,99047,90341,890

Expenses related to
information provision

Expenses for lectures, workshops, and seminars toprovide healthcare professionals with relevant
information regarding appropriate and safe use of
medical devices and clinical reagents

233,292

241,298

177,272

Other expenses

Expenses for receptions and social courtesies

35,90245,73630,615

921,428

1,028,052

804,396

Total amountUS

Scope of Assurance:
Performance data
Society

Female managers ratio
Greenhouse gas emissions Scope 1(CO2 emissions of energy consumption from stationary
combustion sources, and CO2 emissions from fleet)Greenhouse gas emissions Scope 2

Environment

Greenhouse gas emissions Scope 3(CO2 emissions from logistics)
Water use volume

Industrial waste emissions in Japan

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FY2020 results

Scopes and calculation methods

7.9 ％Sysmex Corporation
Percentage of women at director level or above(as of March 31, 2021)

2018

2019

2020

Number

667

265

31

AmountUS ＄152,027

US ＄146,234

US ＄197,763

Number9

9

4

AmountUS ＄228,092

US ＄179,685

US ＄21,568

Category

Relevant payments or transfer of value

4,034 t-CO2
15,476 t-CO2

For scopes and calculation methods, refer topage 68–page 70

Research

16,691 t-CO2
452 thousand m³
513 t

Major business locations, instrument factories,
and reagent factories in Japan
Emissions based on the “Waste Management andPublic Cleansing Law”

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CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

CSR Management

Society

Environment

Governance

External Evaluation /Performance Data

France
2018

2019

2020

Number

351

239

53

Amount€ 27,603€ 15,416€ 4,332

Number7

8

9

Amount€ 58,500€ 13,883€ 75,930

Number

19

10

17

2018

2019

2020

Number7

0

0

Amount€ 9,26100Category

Relevant payments or transfer of value

Remuneration

Contracts

Belgium
Category

Relevant payments or transfer of value* This information may be modified after our disclosure in accordance with review by government authorities or medical institutions.

Targets of Disclosure
US
Payments or transfers of value to, or research agreements with, the following recipients:
・Registered US physicians・Teaching hospitals in the US

FrancePayments, remuneration, or transfers of value to, or contracts with, the following recipients:
・Physicians, medical professionals, and medical students in France
・Health institutions (educational institutions or medical companies) in France

Contract amounts are not required under the French Sunshine Act.

Belgium
Relevant payments or transfers of value to the following recipients:
・Healthcare professionals registered in Belgium
・Healthcare organizations in Belgium
・Patient associations in Belgium

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