Company Profile

SHIN-NIHON BUILDING SERVICE CO., LTD．

●Representative／President Kazunari Sekine●Established on May 1993
●Capital／84 million yen●Head Oﬃce and CS Center / 4-22-11 Higashi-Omiya, Minuma-ku, Saitama-shi, Saitama 337-0051
TEL.048(667)3900 FAX.048(667)3663 http://www.snb.co.jp/●Technical Center / 4-22-8 Higashi-Omiya, Minuma-ku, Saitama-shi, Saitama 337-0051, Japan●Tokyo Head Oﬃce / Unpin Kanda Bldg. 7F, 3-6-7 Kanda Kajicho, Chiyoda-ku, Tokyo 101-0045, Japan●Yokohama Branch Oﬃce / Fine Site Ichigao, 523-10 Ichigao-machi, Aoba-ku, Yokohama, Kanagawa 225-0024, Japan●Chiba Branch Oﬃce / 686 Naganumabaracho, Inage-ku, Chiba-shi, Chiba 263-0001, Japan●Omiya Oﬃce / Omiya Park Building 5F, 2-51 Miyamachi, Omiya-ku, Saitama-shi, Saitama 330-0802●Number of employees/Part-time employees: 1,161 (270 male, 891 female)
Full-time employees: 188 (105 male, 83 female)
Regular employees: 126 (101 male, 25 female)
Total

1,475 (476 male, 999 female)●/Facility Management (Problem-solving FM team that contributes to clients' business management)/Property management (operation and management of commercial facilities, hotels, and building complexes)/General cleaning, sanitation cleaning/Repair and renewal work, building equipment renewal work, facility security/Local revitalization project・Sainokuni Marche

SHIN-NIHON GROUP ENVIRONMENTAL SERVICESMUSASHIYA CO.,LTD.

●Representative・Chairman of the BoardーKazunari Sekine
President ・Representative DirectorーFusako Kobayashi●Established on December 1950
●Capital／50million yen●Number of employees ／443 people●Head Oﬃce / 4-29-1 Higashiomiya, Minuma-ku, Saitama-shi,
Saitama Prefecture 337-0051

TEL: 048 (663) 7037 FAX: 048 (667) 4144

●Ageo Plant / 884 Ageoshita, Ageo-shi, Saitama Prefecture 362-0025
TEL: 048 (774) 6348 FAX: 048 (774) 9866

●Fujioka Plant / 1382-1, Fujioka, Fujioka-shi, Gunma Prefecture 375-0024
TEL: 0274(40)7010 FAX: 0274(40)7751●Business Information／Home dry cleaning, uniform rental, disinfected napkin rental,
industrial dry cleaning, railroad linen supply

1

SHIN-NIHON GROUP CORPORATE SONGŚł ŌŖ ł Ŕł ŏŐ Ȝ ŉŊ ŌłœŊġ ŏŐ ŏł Ōł ȜŌŊņ Ņł ŉł œŖ Ȝ ŌŊ ňŊŏŐ Ȝ ŌŐ ņ ȜŌŊ ŚŐœł Ōł Ņņ ł œņ Ȝ Řł ňł

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In the shining morning light
The voices of the trees as they sprout and spread their branches
Be pure, it is my wish
Stay healthy my friend
Sincere intentions,Harmony of hearts and minds
Cherish this day
Challenging the limitless power
Divine Trees

In the sparkling morning light
The sound of birds leaving their nests and flapping their wings
Be beautiful, my wish
Happiness to you, my friend.
Dancing, flying, and soaring in the sky
Through the wind and over the trees
Fly away, fly to a world ahead of you.
The bird of eternity
2

Company SongŌł ňł

GIFT OF JOURNEYMANAGEMENT

PRINCIPLESSHIN-NIHON GROUP FOUNDER NAOKI SEKINE

１. A s livelihood society develops and business generation
Company Philosophy

evolves, we will ensure the prosperity of our companies with
the indomitable spirit of respect and humility.
２. Always maintain the founding spirit of the company.
３. We appreciate and value our customers.
４. A company must prosper together with its employees. The
management and the employees form an integral partnershipwithin the organization.
５. Always stay ahead of time, develop new products, and initiate
new businesses that can respond to the new generation.
６. Our employees are our treasure. We ensure the happiness of
our employees and their families.
７. Focus on employee education and develop human resources.
８. Increase internal reserves and become an excellent company
with capital and financial strength.

310 Virtues of Gratitude
１. Show gratitude to our valued customers with a thankful heart.
２. Give back the honor to our valued customers through daily
Company Philosophy

hard work.
３. Do whatever we can to please our valued customers.
４. Give thanks to our valued customers for our compensation
received.
５. Keep on serving our valued customers at our best.
６. Through our valued customers, we and our family can livewith prosperity.
７. Always be thankful as we give our best at work.
８. “No man is an island”. Our company leaders, co-workers, andfamily are connected, support one another, and sustain as one.
９. We perform our duties with strong faith and beliefs, protect
them, and keep them in our hearts.
10. Live an enduring life with pride and dignity.

4

OUR COMPANY’S GOAL
１. We will provide a clean and comfortable environment to ourvalued customers and create a place full of harmony and vitality.
２. We will provide prosperity to our valued customers throughCompany Philosophy

environmental services, create a lively and pleasant workplace.
３. We will provide happiness to all employee`s minds and hearts
that will contribute to the development for human society
through environmental services.

O A T HWE APPRECIATE AND VALUE OUR CUSTOMERS. WE
PLEDGE TO PROVIDEOUR VALUED CUSTOMERS WITH MORE ENTHUSIASMFOR OUR SERVICE UPON BINDING WITH THE CONTRACT.
TO BE GRATEFUL IS TO GIVE HAPPINESS!

THERE IS NOTHING GREATER THAN A
HEART FULL OF GRATITUDE!
GRATIFYING IS BENEVOLENT!
CLEANSE OUR SOUL, CLEANSE OUR MIND!

5

OUR ACTION GUIDELINES
1. Credibility in preserving time
The key to credibility is punctuality and keeping promises. We adhere to
the 5-minute-ahead mentality and strictly adhere to promised times,
Company Philosophy

delivery dates, and cleaning specifications.
Strengthening the belief, “Life will be successful for Early Riser”.

2. Purify the place
Thoroughly clean your surroundings. Sorting, cleaning, and setting thethings in order. Properly stock the cleaning materials and equipment we
use every day and maintain them, restore them to their original places tomake them available for use anytime.
As a moving sign of the trust of our customers, we wash our service
vehicles every day.

3. Practice Good Manners
Shin-Nihon Building Services is a company that promotes vigor andvitality to our valued customers. Practice bright and cheerful greetings.
These greetings, smiles, and greetings are manifestations of gratitude andrespect for others.
- We aim to be the best in the country in terms of greetings and smiles>Ohayou Gozaimasu>Irrashaimase>Arigatou Gozaimasu>Hai, Kashikomarimashita>Shitsurei Itashimasu>Otsukarsama Deshita

6Realizing the Future

VISION

People who gathered at the facility
surrounded by love and smiles, realizing
a dynamic world.
Company Philosophy

7Implementation of the visionCorporate Way to Realize Vision

Creating a facility full of hope and love that people can havea vibrant place to live, connect, and grow.

-Leading Professionals Envision
Building Maintenance-

MISSION

IDENTITY

Company Philosophy

VISION illustration

Vision Movie

8

SHIN-NIHON BUILDING SERVICES CO., LTD.32nd Edition PRESIDENT POLICY― May 1, 2024～April 30,2025 ―Enhance Our Spirit, Enhance Our Management
Becoming a Professional Group of Building Maintenance32nd President Policy

Shin-Nihon Building Services Co., Ltd.
President Kazunari Sekine
Hello to all the Sawayaka employees! Thank you for your continued support!
The purpose of running a company is to realize the material and spiritual happiness of all theemployees who have come together, to provide value to customers through our business, and tocontribute to the local community. To achieve this, we strive to “Enhance our spirit, enhance ourmanagement, and become a professional group in building maintenance.” We are constantly
grasping the changes of the times, looking to the future, and continuing to challenge ourselves toinnovate our management.

■Let’s create a workplace where we can work happily and mentally
healthy
All humans have an innate desire to work, to think, and to enjoy their work while expressing
their creativity. In short, the core of human nature is the desire to be appreciated.
Work provides a salary, but is that all? In other words, are you doing your job willingly, or are
you doing it because you have no choice? We tend to think that the world isn’t all that fun, or it
is not such a fun world but it all depends on how you interpret it and whether you think theworld is fun.
Considering many colleagues in your workplace, it would be a waste not to make it a funworkplace. So, who can make work fun? Should you wait for someone else to make work fun? I
think it is important that we start building relationships that allow us to enjoy work first.
This happened at the work site, The other day, a customer unexpectedly said to me, “We will
always support you. People will always recognize a good job, so do your best.” I was so happy
that I thanked them over and over again. It reminded me that I need to set goals and move
forward every day.
It’s important to enjoy your work, and I’m grateful to have this workplace where I can work
happily. I’m grateful for everything. This work is my hobby, it’s rewarding, and every day is so
fun and fulfilling.
The Marketplace Sagamihara - Mihoko Kage
Since August 2021, I have been working every morning as a member of the Sawayaka
Employees, and my physical health is good. Working with young colleagues makes me feelyounger. When I receive compliments from patients saying, “Thank you for alwayscleaning sowell, it makes me feel good.” it motivates me to work harder.
Nozomi Rehabilitation Hospital-Fumiko Yamanaka
9■Master the 5S
The 31st Sawayaka Forum received entries from 41 workplaces, the highest number ever, and6 outstanding site awards were selected. When the awards were announced, the enthusiasm andingenuity of each site, wanting to please their customers and coworkers, and wanting to growno matter how old they are was clearly expressed and felt and the venue was filled with great
sympathy and full of emotion.
After 100 customers judged the 6 selected awardees, the SOCOLA Minami-Gyotoku site wasselected as the best site award winner, and at the moment of the announcement, they couldn’t
help but stand up and pump their fists with pride!

Anyone can do 5S if they want to.
If you look closely at the things in front of you, you will be surprised at how many things andunnecessary things are there. Organize, throw away unnecessary things, and stop doing things
that do not create value. By repeatedly organizing, you will get rid of unnecessary things, create
space, make things neat, eliminate the trouble of searching, and notice that your work becomessurprisingly easier.
Clean after organizing. If you remove dust from every corner, carefully remove the dirt thathas stuck to it, and wipe it up, you will feel a sense of cleanliness. If you polish it further, oldthings will look like new, you will feel refreshed, and even the clean spirit that is born from thatworkplace will be conveyed, and customers will be pleased. Furthermore, people will gather in aclean place, communication will become more active which will surely lead to a growth in sales.
If you keep organizing, cleaning, and tidying things up, you will eventually understand this10

32nd President Policy

SOCOLA Minami-Gyotoku is a large commercial facility with 60 specialty stores, and 23
Sawayaka employees are employed there. When it first opened, the garbage bins in the foodcourt would overflow in 30 minutes, and it took a lot of time to collect and check the garbage,
but they created the perfect garbage bin with handmade pipe tools, which led to a significant
reduction in time. They thoroughly implemented the 5S in the cleaning material storage area
and waiting room and worked to make daily work easier and more comfortable. Also, small andmedium-sized cleaning robots are playing a major role in steadily improving cleaning efficiency.
Finally, 87-year-old Toshi Ito gave a lively speech, saying, “I worked hard at cleaning until I
was satisfied, and the sense of accomplishment I felt gave me the strength to live. I wasparticularly particular about cleaning the toilets, polishing them to a sparkling shine, and I still
vividly remember the memorable moment when the company President’s mother shook myhand and asked me to teach her how to clean the toilets.” The audience gave a big loudapplause.
We also received many warm letters from the guests who attended.
“Thank you very much for allowing me to participate in the Sawayaka Forum (5S PracticePresentation). I was able to see your company’s efforts in an actual presentation and learn about
the specific details of your practices. I felt that all of the Sawayaka staff understand the essenceof 5S and work every day with a sense of fulfillment. Above all, everyone’s expressions were
lively, and they all truly.
Forever Young! I was impressed by the way they presented their thoughts that work is equal
to their purpose in life.”
Hotel Associa Shin-Yokohama General Manager - Kazumi Kashibachange and enjoy coming to work. Work is originally fun. It starts when you get out of a passive
attitude and start to enjoy making improvements on your own.
5S is all about improvement. For your own sake... let’s improve our working environment andmake work easier. Let’s review all the work around us with a keen eye to making it better. This
will benefit our customers, society, and the company, and it will come back to you.

■Forever Young! “From Now On” mentality
will be determined by the “Up to Now” mentality
As we get older, we often give up, thinking, “I’m too old now,” but every moment is the “rightage.” The right age is when you decide to start something. How you live from now on willchange your future in any way, and your “From now on” thinking will be determined from “Upto now”. It means turning “Too late” into “From now on.”

32nd President Policy

I was surprised to see a feature article in the Nikkei Distribution Newspaper
titled “101-year-old Pola Salesperson delivers energy.” This is an example of our motto,“Forever Young!”, so I would like to introduce it to you.
Tomoko Horino, who lives in Fukushima City, celebrated her 101st birthday on April 9th. The
Guinness record renewal ceremony was held in Fukushima City, and Pola’s President Miki
Oikawa gave a congratulatory speech, saying, “I and the Pola employees are energized by this. I
think Horino’s energy comes from talking to many people and her desire to improve.”
Even after being certified as the “oldest female beauty advisor” by Guinness in August 2023,
Horino will continue to participate in training and study sessions for new products without
missing a day. She commutes to the Pola sales office, which is 7 kilometers from her home, bybus.
Horino’s routine is to wash her face when she wakes up in the morning and put on makeup
before having breakfast. She makes sure that she is fine no matter who comes to visit her. She
often spends the morning knitting. She doesn’t take a bath until around 10 pm, thinking that she
will receive a call from a customer. She says that it is important to keep to her daily routine.
Horino first encountered the company when she found out that a woman she met at a friend’s

生涯青春 ! !

表彰者全員で11house was using POLA cosmetics. When Horino started using POLA cosmetics, neighbors
started to compliment her, saying, “You’ve gotten prettier recently.” Gradually, she began tothink that she wanted to work for POLA, and at the age of 39, she started working as asalesperson. She says she is happy to see customers looking prettier and being happy. Horino
commented “I worked hard every day, and before I knew it, I had come this far. I want tocontinue working for POLA, which I love.”

Our Vision at Shin-Nihon Building Services“Realizing a dynamic world where people gather at our facilities, surroundedby love and smiles.”Our cleaning and facility management work is a big part of making the dreams and goals
come true of the people who gather at our buildings and facilities. The smiles and energetic
greetings of our Sawayaka employees will bring love and happiness to all! Let us do it now,
Forever Young! Chase our dreams and goals!

31st Sawayaka ForumBest On-Site AwardSOCOLA Minami Gyotoku Workplace◀Ms.Kin stands up and poses with pride at the
moment of the winning announcement.

▲FOREVER YOUNG! by President Sekine together with Deputy
Director Ueda and Ms.Ito ,Ms.Kin and Ms.Satori.
◀Ms.Ito, 87 years old, talks about her joyful journey with the company.
FOREVER YOUNG!!

12

32nd President Policy

The oldest Sawayaka employee at Shin-Nihon Building Services is Yoshio Suzuki, who worked
hard until he was 90 years old. Currently, 87-year-old Toshi Ito is working at the Socola MinamiGyotoku office, where he loves cleaning work, and won the Best Site Award at the 31st
Sawayaka Forum. There is no age when you can say, “I’m already old.” It’s not that you work aslong as you’re healthy, but that you become healthy because you’re working. “From now on” will
be determined from “Up to now.” We must turn “Too Late” to “From now on.” Let’s think about
our work and make it a fun place to work with! Let’s master the 5S! Working is the very energyof life. Let’s continue to challenge ourselves to do the work we love and be forever young for the
rest of our lives!

SNB 5S・STREAMLINE
Thoroughly eliminating waste and creating a comfortable work environment= (Sorting,

Cleaning, and Setting in order).
All staff are always cheerful, energetic, and grateful = (Smiles and Sawayaka).
Shin-Nihon Building Services defines these as the Shin-Nihon Group’s 5S and aims to become
the best company in Japan for providing environmental services by mastering 5S. Throughlearning 5S activities and making small improvements, we aim to create a comfortable work
environment for ourselves - developing human resources who can think and act with integrity
and creating an independent work environment. Reviewing all the work around us with a keeneye toward making it better” will benefit our customers and society, and will ultimately benefit
5S Streamline

the employees themselves.

５Ｓ Outline• For the people who work
there
The work of the business entity is entirely carriedout by the people who work there
Create safe, secure and comfortable working
environment for all employees• Pursuing the Truth
Look and think everything in front of you andpursue the truth
A business entity without improvement will eventually
decline13

Purpose of ５Ｓ①For myself

・improve your work environment
・let’s make our work easierSocial Change②For Customers

The gap iswidening

・Employee satisfaction leads tocustomer satisfaction③For Society

Year

Maintain thestatus quo
5S Streamline④Let's review all the work aroundus with the aim of making it better.

As a result, it will benefit the company(=company willsurvive)
The workplace is one of the places where we spend a long time during the day. If you thinkfor yourself, act for yourself, improve the work environment, and make work easier, your work
will become more enjoyable. And the fun = energy of the people who work there will reachcustomers, and the company will survive by paying them for their work. If the payment
stimulates consumer life, it will contribute to society in various ways, such as paying taxes.
So, what is the purpose of a company? It is not to “make a profit” by receiving a lot of
payment, but the fundamental purpose is to employ employees safely and securely. To do that,the company must be active.
However, society is changing rapidly. If you keep doing the same thing in the same way, youwill be left behind by social changes. Let’s take the time to understand the changes from where
we can.
If you pursue 5S activities, the company will make a profit as a result. If the company makesa profit, it will be reflected to you.
In other words, “For yourself... and reevaluating all your work from the perspective of making it
better!” This will benefit customers and society, and will lead to the company, and will reflect to
you.

14

■Definition of ５S (Meaning of S)
At Shin Nihon Building Service (SNB), the 5S are the Essential 3S (seiri, seisou, seiton) plus
SNB’s 2S (smile, sawayaka)● Sorting（SEIRI）
Sorting out necessary things from unnecessary things and throwing away things that are notnecessary● Cleaning（SEISOU）
Always keep it clean (initial cleaning, inspection cleaning, maintenance cleaning)● (Organize -SEIRETSU)
5S Streamline

・Properly arrange the things you need at right angles and parallel to each other● Set in Order（SEITON）
・Necessary items must be readily accessible and easy to return＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＋＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊＊● Smile（SUMAIRU）
・Always wear a smile and greetings with a grateful heart● Refreshing（SAWAYAKA）
・Provide a courteous, appreciative, and professional service

15Effect of ５Ｓ

5S Streamline① Safety Improvement② Quality Improvement③ Productivity Improvement④ Inventory Reduction⑤ Preventive Maintenance⑥ Space Saving⑦ Improve work environment⑧ Create a workplace that looks good
⑨ Work Becomes More Enjoyable⑩ Communication Improvement
・・・etc.

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16

■５S IMPROVEMENTIMPROVEMENT
Awareness(Problem Awareness・Crisis Awareness)
Eliminate・Reduce・Change

Immediate practice and immediate experience
5S Streamline

Discovery of new awarenessLet’s review the things we notice and have trouble with in our daily work with a keen eye on
the purpose of 5S... to get better. Even if you have one problem, there is more than one way to
improve it. Of all the resources, only human beings have immeasurable power. Land, machines,
and money cannot do more than their assigned value. Only human beings can change to adifferent level through training, thinking, and wisdom. Power cannot be gained by simply
repeating what has been decided. It can only be obtained by continuing to think and innovate.
In the words of Mr. Taichi Ohno, former Vice president of Toyota Motor Corporation, who issaid to have established the Toyota Production System... We can calculate “man-hours”, but it iswrong to judge the result as “we are short of manpower” or “we can’t do it” Manpower cannever be estimated.

By using your wisdom, your abilities can be infinitely expanded.【A lack ofability in the workplace generally comes from not making the effort to think about what to do,
and not activating the brain.

This ultimately results in a lack of ability. 】

Also, Peter F. Drucker, known as the father of management, said... “The best tool fordeveloping people is work.”17

■A group of people who think and work
Let’s think about what kind of people we are referring to when we say “a group of people who
think and work”, which we should aim for at the beginning.
The following are examples, not an answer. Let’s aim to be human resources who can figure out“thinking and working”
Can feel the problem>

Have their ideas>

Be able to act while thinking about how you can be useful>

Not satisfied with the status quo>

Have an idea to solve the problem>

Can enjoy creativity and ingenuity>

Can express opinion>

Can involve not only yourself but also connecting others around you>

Can put ideas into practice>

Can pick up trash in front of you>

Can act without being instructed>

Always trying to do better>

Can try new things>

Can enjoy any challenge

5S Streamline>

・do not think
There is no
problem・assigned work・directed work・no tochallenge
・doesn’t grow・doesn’t act
spontaneously

Decline ofcorporate
structure

Work is the best way to develop people by: Drucker

Aware of problem
Raise awarenessof problem

・work that worries me・work that fosters
awareness・Acquire the ability
to think・gain experience of
success
・people grow・Work becomes
more enjoyable

Strengthening
the corporate
structure18

■SAWAYAKA FORUM
The “5S/Streamlining Orientation Forum”
is a place where you can learn from the 5S
basic principles in developing humanresources who can think and work withintegrity and create an independent
workplace.
Based on this learning, all workplaces will
be asked to set WORK GOALS.
Then, we will evaluate the 5S practices of
all Sawayaka employees, and excellent
workplaces will be asked to present theresults of their improvements and initiatives.
The “Sawayaka Forum” is a place where wecan all learn and think together about how wecreate a more comfortable working
environment.
We are looking forward to receiving many
excellent on-site entries for the 32nd
Sawayaka Forum to be held on April 30, 2025,
which will be the culmination of the whole
year-round work.

「5S清流化研修会」の目的

考働できる人財の育成
自立した現場づくり
提出日：令和年

月日

事業所目標/優秀現場エントリーシート
現場・チーム・部門名：
担当マネージャー：【今の問題は何だろう？】【問題解決のためにこれをする！】

①

②

③

【取組む事（事業所目標）】

Sawayaka Forum「Forever Young! Forever active! Forever Learning!」19【‘31 Esperanto Site Award】WAKABA WALK
Regarding key handling (Security Guard)

Efforts include cleaning

Drainage pipe improvement

Drainage pipe improvement

Initiatives at the Management Office

Created with PVC pipe

Watch your step sticker

Office storage

Before improvement
Sawayaka Forum

What you need, what you don’t needSet up a place to return items
Rack with Caster

Consumables infront

Thank you for listening!

20【‘31 Esperanto Site Award】ST. MARGARET’S SCHOOL
Office Goals

Waiting room environment
improvement
Clarification of materials

Waiting room environment improvement

Not organized…….
It feels narrow…….
Laundry is difficult to dry….…

Clarification of materials

Improvement Result

It is now spacious! Easy to use!
Easy to clean!

Improvement result
Prepare cleaning basket

You can see it immediately ly

Sawayaka ForumYou can see
it immediately ly

There are too many tools that it is hard to tell which
one belongs to us………I don`t know what kind ofdetergent it is………

After these two initiatives…
Spaced is created and feels neat

AI ROBOT

No more forgetting to prepare tools

Less time spent looking for tools

A total of 8 machines are in
operation

The machine collects trash that fills
the dust box!

Message from Customer
Starting in 2022, our company will be taking over the cleaning,
school affairs, and facilities management services for Rikkyo
Jogakuin, and Shin-Nihon Building Services has been providing uswith a great deal of support since the start of the operations.
In the beginning, we didn`t know how much either and felt like wewere overwhelmed with the work in front of us, but seeing how the
work environment we inherited from the previous company waswell organized and the quality of work improved, we were
impressed and felt that we should follow their example. We hope
to continue working with you as a partner.
Rikkyo Facility Management
Maintenance Room General Manager Mr.Suzuki
立教ファシリティマネジメント
整備室 統括責任者 鈴木様

21I`ll try my very best!!

【‘31 Esperanto Site Award】FITNESS CLUB HIROO
Office Information
Tokyo Metro Hibiya Line
Hiroo Station 3 mins walk

Office Goals

Office Information

Environmental Preparation from the customer’s perspective

ジム

コ ワ ー キン グ
スペース

スパ

スタジオ

Implementation of 3S in material storage

Improving Cleaning Efficiency

Initiative Results ①

Initiative ①
Environmental Preparation from the customer’s perspective,
Implementation of 3S in material storage

Where am I goingto put this?

Sawayaka Forum

Customers
Entrance/Exit

First Improvement

Try to take action yourself

Initiative ②

Initiative Result ②
Second Improvement
Secure Space

Improving Cleaning Efficiency
Slimy Floor ……….
Smell…….
mold………………….
chlorine stains……

新しい洗剤！！

ハイジェニックス
フォームクリーニングシステム

Clear location of materials

Message from our staff
Not only the cleaning skills but also the fact that everyone always
interacts with the members with a smile…the people are truly
wonderful! When I consulted with them about even small matters,
they responded quickly and always made improvements thatexceeded expectations. The cleaning staff all get along well andare a great team!
We look forward to your continued support.

Continue to evolve through 5S
I was in chargeof creating
material
documents22【‘31 Esperanto Site Award】TAISEI LAMICK
Effective use of walls
Taisei Lamick is a company located in Shiraoka City, Saitama
Prefecture that manufactures plastic films.
現場について▲About the on-site system①毎日の作業のメリハリをつける

HeadofficeSecondary
OfficeThird
OfficeDangan’s
StudioTaisei Lamick is roughly divided into
four buildings with Chief Endo at thecenter~Chief`s Role~-Shift Adjustment-Material Management-Quality Check-Add Leverage-Interacting with customers etc.

Head office▲ Secondary Office

About the initiative① Add variety to do the work
② Organize the material storage area and avoid wasting materials③ Uniformly name containers such as detergents in the SK room tomake it easier for everyone to understand (visualize and understandthe center)④ Color-coding and stationary management of work areas using
micro cloth⑤ Regular meeting and information sharing with the managers⑥ Environment where everyone can discuss their concerns(leads toimprovement)

Sawayaka Forum① Add variety to your daily work
Up until now, my shifts involved different
lines of work everyday“PROBLEM”-Work is not completed on time-Working in a hurry and not being able
to clean properly.
“IMPROVEMENT POINTS”-Stay the work flow in the same place
for a week and keep it clean throughout
the week.
-By cleaning small areas in separate
parts throughout the week instead ofcleaning every area everyday , I am able
to work more carefully without rushing.

② Organize the material storage area and avoid wasting materials③ Uniformly name containers such as detergents in the SK room to makeit easier for everyone to understand (visualize and understand the center)④ Color-coding and stationary management of work areas using microcloth

Effective use of walls

Make it easy to see where thecloth is stored by pasting color
sticker

Use boxes to store cleaningmaterials that tend to get messy.

-Unified into containersof the same color-Unified naming
location->Simple, clean andlooks great
The type of cloth and where to use it are listed on the hanger rack

⑤ Regular meeting ang information sharing with the managers<Improvement Example>
There was a story of an accident in which a cleaning
tool feel into a pipe while working, so we made astrap to be worn on the arm to prevent them fromfalling.

We discuss problems at meetings, work together tothink about ways to make improvements, and if weare unable to make improvements, we discuss again
and work into it everyday to make the workplace abetter place.

23⑥ Environment where everyone can discuss their concerns(leads toimprovement)

We started using a notice notebook based on advice we
received during on-site inspections. When we receive good
advice, we immediately put it into practice【‘31 Esperanto Site Award】SOCOLA MINAMI GYOTOKU
Since there many people, we use handover documents and share them

朝来たら
まずは
鍵の確認

Morning, noon and night shifts are created by the leader
MINAMIGYOTOKU

By setting up handmade trash cans, I have been able to reduce the amount of time I have to go and check

SNB流 5S

We haven’t cut corners in the waiting room

Sorting
Shining
SEITONSMILE
SAWAYAKA

I made two
trash cans into
one and madeit bigger
イイね！

MINAMIGYOTOKUWe always create waiting rooms with the spirit of hospitality in mind

MINAMIGYOTOKU

Clean the waiting room everyday so that customers can come anytime

Sawayaka Forum

ホっと一息

勤続８年目のマキタくん
MINAMIGYOTOKUMINAMIGYOTOKUFANTAS + ADDED VALUE

Director Okamura of the DX Promotion Department installing a robot equipped with a mop unit

I made a robot house by adjusting
the height of the chair

Halloween
Cleaning Cart

Halloween Fantas

Cherry Blossom Snowstorm Fantas

MINAMIGYOTOKU

We have begun to do things that are good for the global environment

Inside the facility
REUSE

Inventory
SALES

Inside the facility
Paper resources
COLLECTRECYCLE
Manufacturing

MINAMIGYOTOKU

We will continue to work with our customers to create afacility that is loved by the local community. Pleasecome to SOCOLA Minami Gyotoku.
お買い物♪

野村不動産パートナーズの皆様

Thank youfor listening.
Please vote

イイね！

持続可能な世界へ

MINAMIGYOTOKUMINAMIGYOTOKU24

【‘31 Esperanto Site Award】OMIYA MIYACHO CENTER BUILDING
Office information◆ Omiya Miyamachi Center Building
・Built in 1969 with 12 tenants
Access
JR Omiya Station East Exit 10 minutes
walkMorning 4 people , Afternoon 2 people
We work hard every day with the goal of
becoming a business that is loved by ourcustomers

Changes in work details and schedule<Number of workers>
Morning 4 people
Afternoon 1 person(patrol)<Time>
7:00-9:40 (2.67h)*Mon/Wed only +0.5h
13:00-16:00 (3h)<Number of workers>
Morning 3 people
Afternoon 1 person(patrol)<Time>
7:00-10:00 (3h)13:00-16:00(3h)Specific changes ②

Specific changes ①
Introducing cleaning robots to shared corridors

A total of six small
robots have been
installed on eachfloor from the 1st
floor to 6th floor.

Changes and effects after implementation

Changes in materials used and introduction of detergents.
Sawayaka Forum

Switching from a corded
vacuum cleaner to a
handheld vacuum-> improve work efficiency

Use of anti-stain detergent
for stainless steel partsand mirrors -> reductionof work burden▼I

always take greatcare of the robot-The time spent on dust removal
can now be spent on other tasks-The work hours are the same on
the days when tenant cleaning
starts and on ther days of the work.

Changes and effects after implementation- T h e e ff e c t o f a n t i - s t a i ndetergent makes difficult for
dirt to stick +even if it sticks, itc a n b e e a s i l y w i p e d o ff .
- > Yo u c a n m a i n t a i n t h ecleanliness with a little effort<WARNING>
You can watch the videos by scanning the URL or QR
code.
When watching, please be mindful of your data usage to
avoid incurring expensive communication charges fromyour telecommunications company.

25

【‘28 Excellent Site Award】SHISEIDO GINZA BUILDING
Condition before improvement (near entrance)
I don’t know
what’s inside

Points For Improvement

Use only occassionally・Throw away what you don`t need !

・Make the most of what is available.
・Make it obvious at a glance.

・Place frequently used items near theentrance. Store things you only use
occasionally towards the back.

・Collect similar items

Place directlyon the floor
Things usedeveryday

Improvement 3【Vacuum stand for mop pad】

OVE

IMPR

T

FFEC

TE
MEN

【One stop complete service】
Duster/mop

Vacuum standSteel shelf

Sawayaka Forum

Improvement 4【Stock product layout 1】

Improvement 5【 Layout of stock items 2】
Stock of replacement
parts for cleaning parts
High pressure
washes

平面図

Detergent stock vacuum
used once a week

,
"
g

IMPR

OV

T
FFEC
E
T
N
【3 carts can be placed】
EME

We will create a miracle in Ginza26

【‘29 Excellent Site Award】Keio Presso Inn Ikebukuro
About Keio Presso Inn Ikebukuro

Hotel Cleaning Features• Business hotel of the Keio ElectricGroup• Located at the East exit of Ikebukuro
station, Toshima-ku, Tokyo• Grand opening in February 2009
• 231 Guest rooms• 36 Sawayaka Employees• Person in Charge-Ms. Takei
Sub-Mr. Gangaram②High quality and speed are highly required☞A single strand of hair causes complain

5S to be Implemented• 5S to improve quality ・5S to prevent mistakes• 5S to improve efficiency・5S to prevent accidents, etc.

You can’t get started without stable human resources

5S to retain human resources
さわ
やかフォーForum
ラム
Sawayaka

ＳＡＷＡＹＡＫＡ Employees☞Double-check by housekeepers and inspectors☞The average training period for new employees
is 3 months
First day of work１room=60mins～90mins
After 3 months１room=20mins

Diverse Human Resources• Men and women of all ages, from 21 to 75 years old• Foreigners employed (22 out of 36 employees)
Philippines, Indonesia, Nepal, India, China, Vietnam,
Myanmar

In Japan, where the birthrate is declining, hiring
foreign members (SAWAYAKA employees) is key

Informing foreseeable matters

Creating a pleasant working environment for
SAWAYAKA employees① We are all human beings☞ Even if words are hard to understand, attitudes can beconveyed② It's natural that Japanese is hard to understand☞ Communicate in easy-to-understand Japanese (words,
etc.)☞ Provide English translations, etc., if necessary

Display that anyone can understandJapanese

５Ｓ,others
After

27

English【‘30 Excellent Site Award】Unicus Konosu/Security Guard
The 30th Sawayaka Forum presentation materials

1. Office Information

A pleasant facility thateveryone loves to visit again
Workplace：UNICUS KONOSU•

Date opened：Sep 17, 2010•

Address： 225-1 Kita-Shinjuku, Konosu City
(along R17)•

Access： 10 minutes walk from Gyoda Station on
JR Takasaki Line

2.Office Goals

A lively and beautiful facility•

Number of stores： 22 stores（Yaoko etc.）•

Parking Space：350 spaces

3. Collaboration and Mutual Support

ー We work collaborativelyー「Safe」「Secure」「Pleasant Facility 」

Sawayaka Forum

4.Greening Management

5. Crime Prevention and Safety Activities

Planting Maintenance and Management

Cooperate with crime prevention, traffic accident prevention,and fraud prevention activities within the facility!

6. Store patrol and security measures

7. We will keep up the good work!!

We are actively working around national highways as well!

Manpower allocation and response from a security
standpoint due to the introduction of self-service registers!

GRATITUDESMILEPASSION…with all of these, we will do our best!!!

28

SAWAYAKA Basic rules for employees
As a basic rule for SAWAYAKA employees, pleasecheck it regularly. Please read it over during
meetings or when teaching new employees.
It is also our job to follow the important ideas
and rules in our work that we want to share as acompany.

Basic operations in the workplaces①
SNB Standard Manual• Let's give a pleasant greetings and response.
• Always keep an eye on your surroundings.

29

Basic operations in the workplaces②• Carrying materials and equipment on yourshoulders• Putting your hands in your pockets• Using a phone while walking• Taking breaks at the SK, toilet, and stairs

Appearance①
SNB Standard Manual• Let’s wear the uniform that the company orworkplace provided you to wear.
• Close the zipper on your blouson.

30Appearance ②• Noticeable makeup• Noticeable accessories• Tie your long hair.

Confidentiality
SNB Standard Manual• Don't talk about the internal information ofcustomers and companies.
• Don’t post on social media, etc.

31

Handling and use of facilities and equipment ①• Your facilities, fixtures, and cleaning tools are
not your personal property, so please handle
them with care.

Handling and use of facilities and equipment ②

32

SNB Standard Manual• Do not damage it.
• Don't get it dirty.
• Please do not use or move it without
permission.
• Get permission before using.
• Items that are allowed to be used must be
returned to their original condition after use.
• Make sure to take care of anything that requires
maintenance.

Preventing from leaving cleaning tools behind• Keep things in the same place (even whileworking).
• When you finish working, check again to makesure you haven't left anything behind or haveany other problems.
• When you put things back, make sure you have
all the tools you took out.

How to borrow a key ①
SNB Standard Manual• To prevent forgetting to return the key orforgetting to fill out the information, be sure tofollow the rules at the workplace.
When borrowing・・・
Write information in the rental book
⇒ Borrow the key
When returning the key・・・
Return the key⇒ Write the details in the rental book33

How to borrow a key ②• Be careful not to make any omissions or
mistakes in the rental book.
• Write the letters neatly.

How to keep the keys
SNB Standard Manual• Keys should be attached to your body
* Waist pouch, pocket with button or zipper,
strap, etc.
• If you have large numbers of keys, put them ina bag so they are not visible from the outside.

34

Handling the key• Do not leave the key in the door or leave it
unattended while working.
• Handle it carefully to avoid damaging or
bending it.
• It is prohibited to directly re-rent the keys.
If you wish to hand over the key halfway,please write it in the rental book.

Inspection of keys①
SNB Standard Manual• If you have multiple keys, be sure to count themwhen borrowing and returning them.
• Be sure to check for any defects in the key wireand rings.

35

Inspection of keys ②• Check the key when moving.
• Make sure you don't forget to check your bagor uniform before going home.
• Unauthorized copying of keys is strictly
prohibited.
• It is prohibited to take the key outside theworkplace. (exceptions apply)

Reporting①
SNB Standard Manual• Our job is the most one to notice any defects.
There are things we can notice by “touching.”
Please report promptly if we find “looseness”,“rattling(sound)”, or any “unusual things.”• If you discover an incident, accident, or any
defects, report it to the Person in charge orChief immediately.
* If it's not urgent, you canreport it after the work is done.

36

Examples of Incidents・ Accidents ・ Defects ①• Occurrence of injury or illness not only to ourstaff but also to our customers.
• Loss of key• Damage to facilities• Fire• Water damage• Stealing

Examples of Incidents・ Accidents・Defects②
SNB Standard Manual• Unknown person locking the key.
• Received instructions directly from an unknown
customer.
• Unusual items are placed in common areas.
• There's a suspicious person.

37

Examples of Incidents・ Accidents ・ Defects ③• Leaving the electricity and air conditioner on.
• Windows left open.
• Light bulb out (only in common areas).
• Damaged or broken walls, floors and fixtures.
• Clogged toilet.
• Water leakage.
• Rainwater leakage.

Reporting ②
SNB Standard Manual• When a customer asks you something,answer to the best of your knowledge.
• If you don't know, say "I don't know" (don't
guess).
• Let's report to the Person in charge what kindof story was told by whom.

38Submission of lost item ①• Submit lost items to the Person in charge orChief.
• If you find any particularly valuable items,
immediately report them to the Person in
charge or Chief.
*Please follow the rules for each workplace.

Submission of lost item ②
SNB Standard Manual• When the Person in charge or Chief is not at
the cleaning office, leave a lost item with anote.
• The note must include the location, time, andname of the person who found it.

39

Examples of valuable items*Items that can be used to identify the owner• Wallet• Student ID• Driver's license• Commuter pass
• Cell phone• Laptop, tablets• Credit card, cash card

Valuables in the garbage
SNB Standard Manual• If you find valuables in the garbage, reportthem immediately to the Person in charge orChief.
• It is strictly prohibited to store them in theequipment warehouse.
• To avoid problems during searches, separate
your garbage carefully on a daily basis.

40

ＳＮＢCleaning Basics
We will unify the company’s approach and methods along with toilet cleaning points!
What is generally required for a toilet?
・Convenience (number of restrooms, child-friendly, powder corner, etc.)
・Comfort (ratio of Western-style to Japanese-style rooms, size of private rooms, etc.)
・Cleanliness (cleaning, smell, etc.)						and others.

Freshness, Cleanliness, and Smell are our core business.
Let’s aim to create a comfortable and clean toilet environment!
■Review
Review the toilet cleaning procedures.
１、CP Cleaning and replenishment of supplies

２、Garbage Collection

３、Cleaning of Sink

４、Cleaning of large toilet bowls

５、Cleaning the urinals

６、Sweeping and wiping of floors

７、Inspection
Applying detergent to urinals beforehand will improve the cleaning effect.

SNB Standard Manual

Check the solid surfaces you can reach every day, and at least once a week for solid surfaces
you can’t reach41

■General Cloth Color Coding
Pink…

Used in urinals and toilets

Blue

…

Used in sink/washbasin

Yellow…

Where people touch, CP

Where skin touches（Yellow）(handrails, toilet seats, etc.)
Back of toilet seat/
toilet bowl
（Pink）■Dirty areas (points to keep in mind when cleaning)
Upper part of urinalside of toilet bowl (rim)Under the toilet seat

Inside of the urinal (before cleaning)

Inside of the urinal (after cleaning)

SNB Standard ManualWalls around the urinal/bottom of the toilet

The odor is caused by the ammonia odor due to urinary stones (including urine splashes).
Remove it using acidic detergent.
This will remove the odor. This is the point to check if there is a smell.
42