The International Society for Quality in Health Care

32nd International Conference

Building Quality and Safety
into the Healthcare System

4th - 7th October 2015
National Convention Center, Doha, Qatar
Conference Programme

2016–17 HARKNESS FELLOWSHIPSin HEALTH CARE POLICY and PRACTICE

Call for Applications
THE COMMONWEALTH FUND invites promising mid-career professionals—government policymakers,
academic researchers, clinical leaders, hospital and insurance managers, and journalists—from Australia,
Canada, France, Germany, the Netherlands, New Zealand, Norway, Sweden, and the United Kingdom—toapply for a unique opportunity to spend up to 12 months in the United States as a Harkness Fellow in HealthCare Policy and Practice. Established by The Commonwealth Fund in 1925, the Harkness Fellowships weremodeled after the Rhodes Scholarships and aim to produce the next generation of health policy leadersin participating countries.
Fellows are placed with mentors who are leading
U.S. experts at organizations such as Harvard
University, Stanford University, Kaiser Permanente,
and the Institute for Healthcare Improvement
to study issues relevant to The CommonwealthFund’s mission to support a high performing
health care system—insurance coverage, access,and affordability; health care delivery system
reforms (e.g., bundled payments, accountable careorganizations, innovative approaches to care forhigh-need/high-cost patients); cost containment;
and other critical issues on the health policy agenda
in both the U.S. and their home countries. A peerreviewed journal article or policy report for Health
Ministers and other high-level policy audiences isthe anticipated product of the fellowship. Harkness
Fellows have published their findings in toptier journals, including: BMJ, Health Affairs, andNew England Journal of Medicine.

The
COMMONWEALTHFUNDAPPLICATION DEADLINE
November 16, 2015:
Canada, France, Germany, the Netherlands,
Norway, Sweden, and the U.K.
Note: Australia/New Zealand deadline closed
September 2015.

VISIT
www.commonwealthfund.org/fellowships
for more details and to apply.

The Commonwealth Fund brings together the full class of Fellows throughout the year to participate
in a series of high-level policy briefings and leadership seminars with U.S. health care leaders. Buildingon their fellowship experiences, Harkness Fellows have moved into senior positions within academia,
government, and health care delivery organizations, making valuable contributions to health policy andpractice at home and in the United States.
EACH FELLOWSHIP PROVIDES UP TO U.S. $130,000 IN SUPPORT, which covers roundtrip airfare to
the U.S., living allowance, project-related travel, travel to fellowship seminars, health insurance, and U.S.
federal and state taxes. A family supplement (i.e., approximately $60,000 for a partner and two children
up to age 18) is also provided to cover airfare, living allowance, and health insurance.

ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

Programme overview
SUNDAY 4 OCTOBERMONDAY 5 OCTOBER

09:00 –16:30
Session 1
External Evaluations Systems:
Utilising the data to make
improvements – Full Day(Level 1, Room 103)

08:00 – 08:45
Coffee with Exhibitors

Session 2
Using Patient Reported Outcomes to
Support Quality Care in Practice– Half Day(Level 1, Room 104)

10:00 – 10:30 BREAK

Session 3
National Health Strategy Qatar;
Transforming – Half Day(Level 1, Room 105)
Session 4
Patient Safety and Quality Tools– Full Day(Level 1, Room 106)
Session 5
Tracheostomy care training and skills
demonstration – Half Day(Level 1, Room 104)
17:00
Welcome Reception
Conference Center, Ground Floor

08:45 – 10:00
Conference Opening and Plenary
Plenary Speaker: David Bates; ISQua

10:30 – 12:00
Concurrent Sessions
12:00 – 13:45
Lunch, Sponsored Sessions andShort Oral Presentations
13:45 – 15:15
Concurrent Sessions
15:15 – 15:45 AFTERNOON BREAK
15:45 – 16:45
Afternoon Plenary and Awards
Plenary Speaker: Professor Lord
Darzi; UK
17:00 – 18:30
ISQua AGM - Members Only
(Level 1, Room 103)1

ISQua’s 32nd International Conference Programme Qatar

TUESDAY 6 OCTOBERWEDNESDAY 7 OCTOBER

08:00 – 08:45
Coffee with Exhibitors

08:00 – 08:45
Coffee with Trade Exhibitors

08:45 – 10:00
Morning Plenary and Awards

08:45 – 09:00
Welcome to Japan 2016

Plenary Speaker: David Marx; US

09:00 – 10:00
Morning Plenary and Awards

10:00 – 10:30 BREAK
10:30 – 12:00
Concurrent Sessions
12:00 – 13:45
Lunch, Sponsored Sessions andShort Oral Presentations
13:45 – 15:15
Concurrent Sessions

10:00 – 10:30 BREAK
10:30 – 12:00
Concurrent Sessions
12:00 – 13:45
Lunch and Short Oral Presentations

15:15 – 15:45 BREAK

13:45 – 14:45
Concurrent Sessions

15:45 – 16:45
Afternoon Plenary and Awards

14:45 – 15:50
Afternoon Plenary and Awards

Plenary Speaker: Bryony Dean
Franklin; UK

Plenary Speaker: Abdul Rahman
Jazieh; SA

17:00
Poster Reception
Ground floor

2

Plenary Speaker: Tom Nasca; USISQua’s 32nd International Conference Programme Qatar

DOHA 2015

Table of contents
Welcome4

Qatar Programme and Planning Committee

6

General Conference Information

8

Scientific Information

10

Plenary Speakers Biographies

13

Sunday 4 October: Pre-Conference Overview

17

Monday 5 October: Programme in Detail
Session Outlines

25
28

Tuesday 6 October: Programme in Detail
Session Outlines

49
53

Wednesday 7 October: Programme in Detail
Session Outlines

73
76

Posters Selected for Display

91

Map – Ground Floor

116

Map – Level 1

117

Map – Level 2

118

Call for Papers - Japan 2016

1193

ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

ISQua welcome
As President of ISQua it gives me great pleasure towelcome you to Qatar for this our 32nd International
Conference.
With its fascinating ancient culture, centuries old art works,
museums housing treasures of past and present, striking
landscapes and sophisticated purpose built education andmedical centres, Doha provides the perfect backdrop forwhat we hope will be a rewarding scientific, networking
and social time together. This will be ISQua’s first Conference in Qatar and just our
second in the Middle East although we are no strangers to this part of the world
where our various Programmes are well supported.
ISQua’s partners for this important event are The Supreme Council of Health,without whom this Conference would not have occurred. Together, with the themeof “Building Quality and Safety into the Healthcare System” we have provided
what we believe is an outstanding programme which will be enjoyed by delegatesfrom approximately 70 countries.
Longfellow said ‘A single conversation across the table with a wise man is better
than ten years mere study of books’. And so ISQua brings us all together to learn
from each other, to test our ideas, our research findings and our insights on ourpeers and the experts that abound at this Conference. To then return to our homes
to apply our new knowledge and skills to the benefit of our patients, who are thereason we do what we do. We also gather together to enjoy the lighter side of life
through the various social and cultural gatherings we have organised and to renew
old friendships and make new ones.
On the learning side, the scientific content this year is of the highest standard. This
year, we received 820 abstracts of very high calibre from 68 countries. In the end
we have selected over 250 speakers and 300 posters displays.
As always, our eight tracks cover some of the old favourites, which remain as
important today as they have always been, such as external evaluation, person
centered care and education. There are also emerging issues that will be presented
to you to help develop a focus on challenges to come and to prepare to face thosechallenges; such themes are: care across the continuum and healthcare quality
for vulnerable persons. Personally I am very pleased to see HIT well represented
with eHealth, Big Data, ‘Sticky Technology’ and The Digital Hospital among thepresentations.

4

ISQua’s 32nd International Conference Programme Qatar

It would be impossible to organise an ISQua Conference without someelement of fun. Our social events on Sunday 4th and Tuesday 6th will provide
a unique platform for all of us to network and meet new friends, enjoy eachother’s company and soak up the local culture. We hope to see you all there.
Organising this conference would not have been possible without supportand input from a range of people worldwide, their commitment is very muchappreciated and reflects the spirit and culture that is ISQua. A special thankyou is required for all the local sponsors of this event. And thanks also to ourtalented staff—we encourage you to get to know them during the meeting.
This conference is designed to facilitate learning, stimulate you by letting you
share and hear about innovations, and, importantly, for you to relax and havesome fun. So, on behalf of ISQua and The Supreme Council of Health, it isan enormous pleasure to welcome you to ISQua’s 32nd Annual International
Conference!
David Bates
ISQua President

ISQua

HONORARYBOARD

ADVISORSDavid Bates; US - President

Yu Chuan Li; TW
Editor IJQHC

Tracey Cooper; UK - Immediate Past President
Clifford Hughes; AU - President Elect
René Amalberti; FR
Duncan Inverarity; IE
Wui – Chiang Lee; TW
Janne Lehmann Knudsen; DK

Bruce Barraclough; AU
Education
Denice Klavano; CA
Patient Perspective
Sheila Leatherman; US
Low and Middle Income Countries

Karen J Linegar; AU
Wendy Nicklin; CAJohn Sweeney; IE

5ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

Programme Planning Committee
CO-CHAIRSDavid Bates

ISQua President

Professor Lord Darzi

Board Member, Supreme Council of Health, Qatar

COMMITTEE
Aisha Al-Aali

Supreme Council of Health, Qatar

Abdullatif Al-Khal

Hamad Medical Corporation, Qatar

Jamal Al Khanji

Supreme Council of Health, Qatar

Peter Carter

ISQua CEO

Robert K. Crone

Weill Cornell Medical College, Qatar

Triona Fortune

ISQua Deputy CEO

Juliet IbrahimPrimary Health Care Corporation, Qatar

Yuichi Imanaka

Japan Quality - 2016 Conference

Denice Klavano

ISQua Patient Representative

Janne Lehmann Knudsen

ISQua Board Member

Tim McDonald

Sidra Medical and Research Center, Qatar

Eadin Murphy

ISQua Head of Events

Jose Noronha

Oswaldo Cruz Foundation - 2014 Conference

Local Organising Committee
CHAIR
Aisha Al-Aali

Supreme Council of Health, Qatar

COMMITTEE

6

Elham Mohamed Al Noaimi

Supreme Council of Health, Qatar

Ali Abdelsaleh

Kingdom of Bahrain

Safia Al MarriSupreme Council of Health, Qatar

Rasmeh Al. Huneiti

Supreme Council of Health, Qatar

Heba Ibrahim A. Al-Ajmi

Quailty Assurance Centre, Oman

Isra Al Bastaki

Healthcare Accreditation Section, United ArabEmirates

Merlyn Patricia Dsouza

Supreme Council of Health, Qatar

Fahad Hassan Jubara

Supreme Council of Health, Qatar

John T Kelly

Partners Healthcare Internationals Office, Qatar

Yakoub N. M. Neyaz

Quality and Patient Safety Department, Kingdomof Saudi Arabia

ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

Thank you to our sponsors
Conference PartnerP:
W:+ 97444070000
www.sch.gov.qa

P:
E:
W:

+ 97444395777
contact@hamad.qa
www.hamad.qa

E:W:

info@sidra.org
www.sidra.org

P:
E:
W:

+ 9614626625
info@healthmatrixcorp.com
www.healthmatrixcorp.com

Diamond Sponsor

Gold Sponsor

Silver Sponsor

7

ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

General Conference Information
Welcome Reception

Prayer Room

SUNDAY 4 OCTOBER 17:00 – 18:30

There are prayer rooms available
throughout the QNCC.

The Welcome Reception will be heldin the Exhibition Hall, Ground Floor, of
the Qatar National Convention Centre(QNCC). Entrance is free for attendees
registered for 2 days or more buttickets must be pre-booked whenregistering.
Extra tickets are available to bepurchased onsite at the registration
desk, on the Ground Floor, for QAR
100.

Poster Reception
TUESDAY 6 OCTOBER 17:00 – 18:30
The Poster Reception will takeplace in the Exhibition Hall, Ground
Floor, at the QNCC. You will havean opportunity to interact with theauthors to discuss their research andto enjoy an informal lively networking
experience. Light refreshments will be
provided and entrance is free for all
registered attendees.
Extra tickets are available to bepurchased onsite at the registration
desk, on the Ground Floor, for QAR 80.

Access for those withdisabilities
The QNCC offers a full range of
amenities to assist those withdisabilities. For further information or
assistance please go to the Conference
Information Desk on the Ground Floor.

No Smoking
The QNCC is a smoke-free facility. No
indoor smoking areas are provided
but there are smoking areas locatedoutside on the ground level, first levelon the west and east of the building
and second level on the north of thebuilding.

Certificates
You will find a Certificate of
Attendance in your conference bag.

Name Badge
Security is strict in the QNCC. You
will need to wear your delegatename badge at all times. This will
identify you to conference colleagues,
door and catering staff. Delegates
who do not display the appropriatename badge will not be permitted toenter the QNCC. Lunch and coffee
break services will only be available
to delegates registered for the fullconference, or for that particular day.

Catering Points
Lunch and coffee breaks will be served
every day in the Poster and Exhibitionarea on the Ground Floor. For breaktimes, please see daily programmeschedules.

ISQua Desk
The ISQua Desk is located in the
Exhibition Hall. Come visit us forfurther information on any of our
ISQua programmes, or just to say hello.

8

ISQua’s 32nd International Conference Programme Qatar

Conference Registration
and Information Desk

Wi-Fi Connection

LOCATED ON THE GROUND FLOOR

Wi-Fi connection will be available
for ISQua participants free of charge.

Sunday 4 October 2015			
07:30 – 19:00

Network: ISQua 2015
Password: Doha2015

Monday 5 October 2015		
07:00 – 19:00

Educational Site Visits

Tuesday 6 October 2015		
07:30 – 18:30
Wednesday 7 October 2015		
07:30 – 16:00

Cloakroom
A cloakroom service is available forparticipants on the Ground Floor next
to the registration desk. Please makesure that no personal belongings areleft after closing each day. All items
are left at the owner’s risk. For opening
times see conference registration
above.

Educational Site Visits are offered on
Tuesday evening 6 October for anyone
who has registered for the full main
Conference Programme. Participants
must have registered with ISQua toattend the Visits. Entry is by ticket
only; tickets can be collected from theISQua Desk on Tuesday 6 October.

First Aid
A first aid station is available on the
ground level next to the exhibition hall,follow signs.

Useful Contacts
Emergency

999

Messages

Hamad Airport+974 40106666

If you are trying to contact somebody,leave a message on the notice board
on the Ground Floor or contact
the person via the Mobile App. A
Delegate list is available in your bag
and on the Mobile App. Changes tothe programme will be posted on the
Notice Board, on the Plasma Screensat the ISQua desk and updated on the
Mobile App.

Registration
Desk QNCC+41 22 33 99 589

Emergency and Assistanceon SiteSocial MediaWe would welcome lots of activity
via the ISQua Twitter tag #ISQua2015
however if taking pictures please be
conscious of interrupting the presenter.
Your Tweets will automatically be
uploaded to the Social Wall which will
be available on a Plasma Screen near
the ISQua desk and on the Mobile App.

In case of emergency, or if you require
any assistance, please contact the staff
at the Registration Desk on +41 22 33
99 5899ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

Scientific Information
The conference proceedings are structured to allow delegates to network,
to share knowledge and to learn.
Each day will open and close with a
Plenary Session in the Theatre Roomon Level 1. Concurrent Sessions start
after the morning and lunch breaks.
These sessions are organised in 8
thematic tracks reflecting the overall
learning objectives of the conference.
Delegates can follow a track ofinterest, or choose to hear a rangeof presentations by moving acrossthe different tracks. The tracks are as
follows:

Continuous Professional
Development
This conference is an AccreditedGroup Learning Activity (Category 1)
as defined by the Qatar Council for
Healthcare Practitioners, Accreditation
Department and is approved for a
maximum of 18 hours. For the relevant
activity code and information on how toredeem these CPD points go to www.
isqua.org

Concurrent Sessions
1

Improving Care Accounting
for Cultural Issues

2

Health Information
Technology

3

Patient Centred Care

4

Patient Safety

5

Education and Research in
Quality and Safety

6

Accreditation, Regulation andExternal Evaluation

7

Quality and Safety in
Developing Countries

8

Improving Population Healthand Efficiency

For more information on learning
objectives for individual presentations,
go to www.isqua.org and see session
outlines throughout this programme.

10

Concurrent sessions are 90 minutes longand may be a combination of invited
speakers and abstract presentations.
They are open to all delegates. Priorbooking is not required therefore
seating may be limited.

Lunchtime Oral Presentations
Abstracts selected for shortpresentation will be presented at lunch
time each day in the session rooms.
These consist of 5 minute presentations
and are open to all delegates. Thesesessions offer an opportunity to actively
interact with the presenters.

Poster Displays
Posters will be displayed in thematic
tracks in the Exhibition Hall from
Monday 5 to Wednesday 7 October.
Don’t miss the Poster Reception on
Tuesday 6th October at 17:00.
To locate a poster please see pages 91
to 115 and map, page 116.

ISQua’s 32nd International Conference Programme Qatar

Speakers Information
Technical assistance for yourpresentation can be found in the
Speaker Preview Area, which islocated in Meeting Room 102 on theFirst Floor. See map page (p117) for
more details. We recommend thatyou submit your presentation to the
Speaker Preview Area no later than
2 hours prior to your presentation.
Presentations will be sent electronicallyto the room you are presenting in prior
to your session.
The Speaker Preview Area will be open
during the times detailed below:
Sunday 4 October 2015
07:30 – 19:00
Monday 5 October 2015
07:00 – 19:00

		

Tuesday 6 October 2015
07:30 – 18:30
Wednesday 7 October 2015
07:30 – 16:00

Poster Information
Posters should be in place no later
than 10.00 on Monday 5th October. All
posters must be removed by 15:00 on
Wednesday 7th October. If they are notremoved by this time they will be taken
down by the conference staff and no
responsibility can be taken for theirsafe return. Materials to fix your poster
in its allotted space will be available atthe poster desk, located in the poster
area. Be sure not to cover the number
on the board with your poster.

There will be three prizes awarded
this year, one for the most innovative
research outcome, the second for thebest designed poster and the thirdfor the best local poster. Conferencedelegates will be able to nominate theirchoice by voting via the Conference
App or via www.surveymonkey.com/r/
posters-in-doha. Voting closes at 15:00
Tuesday 6 October.
Poster judges Triona Fortune; ISQua
and Helen Crisp; UK will announce thewinners before the closing plenary on
Wednesday 7 October

Conference App
ISQua’s conference App is freely
available to download from the
AppStore or Google Play, search for“ISQua”. To log into the App please
enter “isqua2015”. If you wish to
personalise your schedule or networkwith other delegates, use the email
you registered with and the IndividualRegistration Code, previously emailed
to you.
If you have problems logging in or
using the App, contact conference@isqua.org or visit the ISQua Desk.

ePosters
In order to showcase the terrific workfrom our poster delegates ISQua
offered authors the option to display
online an electronic version of theirposter. To view the available posters
please register at: https://isqua.
multilearning.com/isqua/register
Once registered you can download theePoster App “Poster on the Go”.

11

ISQua’s 32nd International Conference Programme Qatar

Abstracts and Presentations

Conference Evaluation

All abstracts that have been
selected for this programme areavailable to view via the ISQua website
www.isqua.org. To make searchingeasier all abstracts have a number after
their title in the programme. Following
the conference, ISQua is planningto publish as many presentations
as possible, with the permission of
the authors. In order to access thesepresentation you will be required
to enter a password, please use“ISQuaDoha15”.

A web-based questionnaire will beemailed to you, shortly after the
conference. We would appreciate any
feedback, especially if we can improveon next year’s conference.

#ISQua2015
twitter.com/ISQua

Liability and Insurance
Neither the organisers nor ISQua willassume any responsibility whatsoever
for damage or injury to persons orproperty during the conference.

www.facebook.com/isqua

Join our ISQua group

Important disclaimer:
Every effort has been made to ensure that the Conference programme is accurate at
the time of printing. However, Conference organisers reserve the right to change theprogramme as circumstances may require.

12

ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

Plenary Speakers Biographies
1David Bates

Professor Bates is
an Internationallyrenowned expert inpatient safety, using
information technology
to improve care,quality-of-care, cost-effectiveness,and outcomes assessment in medical
practice.
He is a Professor of Medicine at
Harvard Medical School, and a
Professor of Health Policy andManagement at the Harvard School of
Public Health, where he co-directs theProgram in Clinical Effectiveness. He
directs the Center for Patient Safety
Research and Practice at Brigham
and Women’s Hospital, and serves asexternal program lead for research in
the World Health Organization’s Global
Alliance for Patient Safety.
He is the president of the International
Society for Quality in Healthcare(ISQua) and the editor of the
Journal of Patient Safety. He serves
as the principal investigator of the
Health Information Technology
CERT. He has been elected to theInstitute of Medicine, the American
Society for Clinical Investigation, theAssociation of American Physicians
and the American College of Medical
Informatics, and was chairman of
the Board of the American Medical
Informatics Association. He has over
600 peer-reviewed publications, andan H-index of over 80.

2

Professor Lord Darzi

Professor the Lord
Darzi of Denham holds
the Paul Hamlyn Chairof Surgery at Imperial
College London, theRoyal Marsden Hospitaland the Institute of Cancer Research.
He is Director of the Institute of Global
Health Innovation at Imperial College
London and an Honorary Consultant
Surgeon at Imperial College Hospital
NHS Trust. Research led by Professor
Darzi is directed towards achieving
best surgical practice throughinnovation in surgery and enhancing
patient safety and the quality ofhealthcare.
His contribution within these research
fields has been outstanding, publishingover 800 peer-reviewed research
papers to date. In recognition of hisachievements in the research anddevelopment of surgical technologies,
Professor Darzi has been elected
as an Honorary Fellow of the Royal
Academy of Engineering, a Fellow of
the Academy of Medical Sciences anda Fellow of the Royal Society. In 2013
he was elected a foreign associate of
the Institute of Medicine. In January
2014 Professor Darzi was awarded the
Qatari Sash of Independence by HH
the Emir Sheikh Tamim bin Hamad alThani in recognition of his contribution
to the development of Qatar’s healthsector.

13

ISQua’s 32nd International Conference Programme Qatar

Lord Darzi was knighted for his
services in medicine and surgery in
2002. In 2007, he was introduced to
the United Kingdom’s House of Lords
as Professor the Lord Darzi of Denham
and appointed Parliamentary UnderSecretary of State at the Department
of Health.
Professor Darzi has had the privilegeof contributing to many activities in
Qatar, mostly in Health Care reformand Innovation. He is currently amember of the Supreme Councilof Health board, appointed by His
Highness the Emir, and serves His
Excellency Mr Abdullah Bin Khalid Al
Qahtani, The Health Minister, in many
areas of reform including cancer andprimary care services.
3

David MarxDavid Marx is CEO of
Outcome Engenuity

David Marx is atrue pioneer in
the internationallyrecognized safety practice of Just
Culture.
He draws on experience that spans
more than two decades of examining
laws, regulations, and industry
practices to help lawmakers, regulatory
authorities, and organizational leaders
fulfil their responsibilities to produce
safer outcomes.
Marx currently leads Outcome
Engenuity, formerly Outcome
Engineering, in the development andimplementation of values supportive
practices and culture within high14consequence organisations. Marx’s Just
Culture algorithm advises to console
true human errors, coach against risky
behaviours, and ultimately discipline
reckless behaviour. A strong Just
Culture puts a premium on criticaldecision-making skills-and asks theorganisation to continually evaluate therisks inherent in the systems it creates,and staff members to do the same withthe choices they make.
David’s expertise in aviation/aerospaceis supported by his experience at
Boeing, where he was an aircraft
design engineer. He organized a humanfactors and safety group at Boeing
and was awarded the International
Federation of Airworthiness’ Whittle
Award for his development of ahuman error investigation processused by airlines around the world.
The Federal Aviation Administration’s
Human Factors Research Program
and the NASA Space Shuttle Programused Marx as a primary advisor, andhe was NASA’s principal consultant
in the development of the agency’s
major mishap investigation process.
Marx was also an outside teamleader in benchmarking space shuttle
processing quality.
In the healthcare sector, Marx authoredPatient Safety and the ‘Just Culture’:
A Primer for Healthcare Executives for
the US National Institutes of Health.
He also advises the US Agency for
Healthcare Research and Quality in
its efforts to improve patient safety.
Marx’s book, Whack-a-Mole: The Price
We Pay for Expecting Perfection, wasreleased in August 2009.

ISQua’s 32nd International Conference Programme Qatar

4

Bryony Dean Franklin

Professor Bryony Dean
Franklin is Directorof the Centre for
Medication Safety
and Service Quality(CMSSQ), a joint
research unit between Imperial
College Healthcare NHS Trust and
UCL School of Pharmacy.
She is Professor of Medication Safety
at UCL School of Pharmacy, Chairof the Centre for Patient Safety andService Quality at Imperial College
Healthcare NHS Trust, a visiting
Professor at Imperial College, anda theme lead for the NIHR Imperial
Patient Safety Translational ResearchCentre.
Bryony has been involved withmedication safety research for nearlytwenty years. She has publishedwidely on methods for studying
medication errors, and the frequency
and causes of prescribing, dispensing
and medication administration
errors. She has particular researchinterests in the evaluation of various
technologies designed to reduce error,
and in how we can better involve
patients in developing and evaluating
safety-related interventions. Her role
includes research and teaching aswell as clinical practice as a hospital
pharmacist.
She lives in London with her daughterand husband, and is passionate about
her garden, cycling, running, andlearning to fly on the flying trapeze.

5

Tom Nasca
Dr. Nasca is Chief
Executive Officer,
Accreditation Council
for Graduate Medical
Education.

Dr. Nasca has been involved in medical
education since 1981.
In April, 2007 Dr. Nasca was named
the first Anthony F. and Gertrude M.
DePalma Dean of Jefferson Medical
College. Dr. Nasca left the deanship at
Jefferson to assume the role of CEO of
the Accreditation Council for Graduate
Medical Education in December, 2007.
In May, 2009 Dr. Nasca became thefounding CEO of ACGME-International,
LLC.
Dr. Nasca is certified by the American
Board of Internal Medicine in Internal
Medicine and Nephrology. He wasmember of the Council of the Associationof Program Directors in Internal
Medicine (APDIM), having served asboth Secretary, Treasurer and President.
He served as Associate Editor of theNephrology MKSAP for the American
College of Physicians (ACP). He is aformer Chairman of the Residency
Review Committee for Internal Medicine(RRC-IM).
Dr. Nasca was a member of the Council
on Graduate Medical Education (COGME)of the Department of Health and Human
Services (HHS) and the U.S. Congress.
Dr. Nasca served on the Initiative toTransform Medical Education (ITME) of
the American Medical Association, the15

ISQua’s 32nd International Conference Programme Qatar

Committee to Evaluate the US Medical
Licensing Examination (CEUP), and is apast member of the Liaison Committee
on Medical Education (LCME). Among
many honours and honorary degrees, Dr.
Nasca has received the Dema C. Daley
Founders Award for Excellence in Internal
Medicine Education from the Associationof Program Directors in Internal
Medicine, the Rev. Clarence Shaffrey,
S.J. Award from St. Joseph’s University
in Philadelphia, and the 2010 Jefferson
Medical College Alumni Achievement
Award. He was named one of the 50
most powerful/influential physician
executives in 2009, 2010, 2011, 2012 and2013 by Modern Healthcare. He is theauthor of over 120 peer reviewed articles,
chapters, and other publications, and hasdelivered more than 350 invited lecturesand presentations worldwide on topics
related to medical education.
6

Abdul Rahman Jazieh

Dr. Abdul Rahman
Jazieh is the Chairman,
Department of
Oncology, King
Abdulaziz Medical City
and a Professor at King
Saud bin Abdulaziz University for
Health Sciences, Riyadh, Saudi Arabia.
He is also the founding Director of the
MENA Center for NCCN Collaboration,
Ministry of National Guard Health
Affairs, Riyadh, Saudi Arabia.

16

He obtained his MD Degree fromDamascus University, Syria and his
Masters in Public Health from Tulane
University, New Orleans. He completed
his Fellowship in Haematology andMedical Oncology from University of
Arkansas for Medical Sciences. He
obtained American Boards of Internal
Medicine, Haematology and Medical
Oncology.
He was a Professor of Medicine andChief of Haematology Oncology
Division at University of Cincinnati.
Dr. Jazieh is a member of multiple
professional societies and was amember of the International Affair
Committee of American Society ofClinical Oncology (ASCO).
Dr. Jazieh won multiple honours andawards including proclamation to theCity of Cincinnati naming the day ofJanuary 5, 2006 as Dr. Abdul Rahman
Jazieh Day.
Beside his clinical interest in lungcancer, Dr. Jazieh is working on
improving patient safety and patientand family centered care at his
institution.
Dr. Jazieh has numerous publications
and many presentations at various
meetings.

ISQua’s 32nd International Conference Programme Qatar

SUNDAY 4 OCTOBERPRE CONFERENCE OVERVIEW
You may select separate morning and afternoon sessions.
SESSION 1

Full Day: External Evaluation Systems: Utilising the data
to make improvements
Level 1, Room 103

SESSION 2

Morning: Using Patient Reported Outcomes to Support Quality
Care in Practice
Level 1, Room 104

SESSION 3

Morning: National Health Strategy Qatar; Transforming Healthcare
Level 1, Room 105

SESSION 4

Patient Safety and Quality Tools
Level 1, Room 106
Morning: Clinical audit as a quality improvement process - Lessons
from different countries
Afternoon: Sure your improvement effort is really worth it?

SESSION 5

Afternoon: Tracheostomy care training and skills demonstration
Level 1, Room 104

Session 1

External Evaluation Systems: Utilising
the data to make improvements

09:00 – 16:00

Level 1, Room 103

Health care continues to evolve, populations are getting older, technology issmarter and our patients are now our partners. It’s been almost 100 years since
we had the first standards in healthcare and the accreditation movement wasborn but are we making the best use of all the data we collect? Probably not.
Accreditation in health care has its fans and equally there are the critics. It gains
favour, it loses regard, economies grow, governments change, we redefine theterm. It’s voluntary, a series of adverse events occur, we change it to mandatory.
Have we all changed and adapted? Maybe some of us have not moved into the
21st century quickly enough?
This pre-conference session will examine how different external evaluation
systems have successfully used the data to make improvements. Examples will
be given from east and west, developed and developing countries.
The afternoon session will facilitate group work to help identify accreditation
based projects that generate useful data and a possibility to publish.

17

ISQua’s 32nd International Conference Programme Qatar

Pre conference overview for SUNDAY 4 OCTOBER 2015 continued

09:00 – 09:05

Introduction and objectives
Triona Fortune; ISQua

09:05 – 09:20

The burden of external evaluation
Triona Fortune; ISQua

09:20 – 10:00

What do we do with the data?
Improving leadership at a National Level
Wendy Nicklin; CA
Linking human resource management to quality
Christine Dennis; AU
Comparing patient rights in public and privateorganisations
Kadar Marikar; MY

10:00 – 10:30

Panel Discussion
Wendy Nicklin; CA, Christine Dennis; AU, Kadar Marikar; MY

10:30 – 11:00

Morning Break

11:00 – 11:45

Future Solutions; What to measure? How to measure?
Overcoming the burden of audit
Anne Chenoweth; US
Moving to outcome measures
Steve Clark; AU
Using technology to measure
Thomas Leludec; FR

11:45 – 12:15

Panel Discussion
Anne Chenoweth; US, Steve Clark; AU, Thomas Leludec; FR

12:15 – 13:30

Lunch

13:30 – 16:10

Afternoon Group Work

13:30 – 15:00

Contributing to the accreditation evidence base, planning
an improvement activity
What evidence do you need now and in three years’ time?
David Greenfield and Anne Hogden; AU

18

15:00 – 15:15

Afternoon Break

15:15 – 16:00

Nominating an improvement activity and collaboration
formationDavid Greenfield and Anne Hogden; AU

16:00 – 16:10

Closing Remarks
Triona Fortune; ISQuaISQua’s 32nd International Conference Programme Qatar

Pre conference overview for SUNDAY 4 OCTOBER 2015 continued

Session 2

Using Patient Reported Outcomes to
Support Quality Care in Practice

09:00 – 12:35

Level 1, Room 104

09:00 – 09:10

WelcomeJanne Lehmann Knudsen; ISQua

09:10 – 09:45

What are Patient Reported Outcomes (PROs) andcurrent approaches for using PROs to increase quality inhealthcare?
Eugene Nelson; US

09:45 – 10:15

PROMs Career Award Winner2015 Recipient of HAL Award

10:15 – 10:35

Morning BreakTools and Examples: How PROs can be applied to support Patient
Centeredness, Care planning, Empowerment, Effectiveness and Payment
Chair: Eugene Nelson; US
10:35 – 10:50

PROs in Cancer Care: Potentials, Experiences and the
Way Forward in Denmark
Janne Lehmann Knudsen; ISQua

10:50 – 11:05

Patient Activation Measures: Assessing Patient Needs,
Supporting Care and Empowering Patients with Longterm Conditions
Helen Crisp; UK

11:05 – 11:25

Available tools: ‘Patient Passports’ Planetree’, the‘Doctella’ App. and ‘How’s your Health’Susan Frampton; US

11:25 – 11:45

Available Tools: Patient Use of Their Own Reported PROsand PROs for Value Based Payment
John Ovretveit; SE

11:45 – 12:30

Panel debate and closing:
Chair: Janne Lehmann Knudsen; ISQua
Panel: Eugene Nelson; US, Helen Crisp; UK, Susan
Frampton; US, John Ovretveit; SE & the winner of the HAL
PROMs award

12:30 – 12:35

Closing Remarks

12:35 – 13:30

Lunch

19

ISQua’s 32nd International Conference Programme Qatar

Pre conference overview for SUNDAY 4 OCTOBER 2015 continued

Session 3

Local Gulf Cooperation Council (GCC)
Session09:00 – 12:30

Level 1, Room 105

Coffee Break
10:30 – 11:00

National Health Strategy Qatar; Transforming Healthcare
Speaker: Robert Moorhead; QA
The Qatar National Health Strategy 2011-2016 (NHSQ) isthe largest of the 14 sector strategies detailed in the Qatar
National Development Strategy 2011-16. The NHSQ wasformulated to make meaningful and achievable progress
towards achieving the ambitious Qatar National Vision
2030. The NHSQ is a comprehensive transformation
program that has included 42 projects and sub-programs
aimed at achieving the goal of improving the healthof Qatar’s population through the development of
an integrated health and wellbeing system managed
according to world-class standards and accessible to theentire population.
Mr. Moorhead will outline how the NHSQ is providing
a comprehensive framework for transforming the fullcontinuum of Qatar’s health services and their ability
to respond to both fast and slow moving health issues
in a framework that supports quality and patient safety
improvement. He will describe how the NHSQ program
has increased the capacity of the sector through strong
leadership, responsive governance, targeted investment,
sector participation, and strategic international
partnerships, that are supported by regulation, quality
and performance management. Qatar’s health services
are facing many challenges. However, Qatar has a National
Health Strategy, and it is methodically executing thatstrategy.

12:30 – 13:30

20

Lunch

ISQua’s 32nd International Conference Programme Qatar

Pre conference overview for SUNDAY 4 OCTOBER 2015 continued

Session 4

Patient Safety and Quality Tools

09:00 – 12:30

Level 1, Room 106

Coffee Break
10:30 – 11:00

Morning Session - Clinical audit as a quality improvement
process - Lessons from different countries
Chair: Sandy Middleton; AU
Speakers: Ulrich Wienand; IT, Baile Moagi; BW, Steven
Bukkems, Catherina Farajian and Esmée Vural; NL, Nancy
Dixon; UK, Yvonne Silove and Jenny Mooney; UK
Clinical audit is generally regarded as a process forsupporting the improvement of the quality of patientcare. In the UK, clinical audit is deeply embedded in thehealthcare system, through contractual terms between
commissioners and providers of healthcare services;
expectations in medical and healthcare professional
training programmes; and in individual professional
competence assessment programmes such as revalidationof doctors. In other countries, clinical audit is embedded
in standards for accreditation of healthcare organizations,which prompts clinical services to carry out clinical auditsof their practices as part of the accreditation process.
Clinical audit is often seen as an activity carried out
by individual clinical services about the quality of careprovided to patient groups. Some countries, such as
England and Scotland, have extensive long-runningnational clinical audit programmes that have demonstrated
that patient care at local organizational level is improved
using the process.
Across the world, clinical audit has been understood as
involving the collection and interpretation of data aboutcare provided to well-defined groups of patients. The
details of how clinical audits are designed and carried out
may vary about how quality-of-care is measured and acted
on to achieve quality improvements.
In this pre-conference session, representatives of several
countries — Australia, Botswana, England, Holland and
Italy — will share their experiences in implementing clinicalaudit at healthcare facility, state and national levels.

21

ISQua’s 32nd International Conference Programme Qatar

Pre conference overview for SUNDAY 4 OCTOBER 2015 continued

Each speaker will place clinical audit in context in the
country and describe what is being achieved throughclinical audit in their settings.
Lessons learned about what can drive the implementationof clinical audit in a care setting and the challenges inintroducing clinical audit will be addressed in the session
12:30 – 13:30

Lunch

13:30 – 16:30

Afternoon Session - Sure your improvement effort is reallyworth it?

Coffee Break
15:00 – 15:30

Speaker: Edward Broughton; US
This highly interactive presentation will teach participants
how to do scientifically rigorous cost-effectiveness analysis(CEA) of improvement interventions. It will be structured
as follows:> An introduction to what CEA for improvement is andhow it differs from traditional health CEAs. This will
include interactive demonstration of determining
willingness-to-pay and other concepts.

> Participants will design a CEA model and discuss
assumptions and data needs.

> Gathering cost and effectiveness data at each stageof an Intervention will be discussed with real examples
used to explain rigorous designs.

> Different measures of effectiveness (health outcomes,
DALYs, QALYs, deaths averted, etc.) will be discussed interms of usefulness and limitations.

> Analysis using decision trees and calculations including
sensitivity analysis and other complex methods will
be explored using the examples that participants
developed in previous sections.

> Interpreting results will be explained in relation toaudience needs and level of experience with economic
analysis.

> Communicating results will be discussed, including
uncertainty in results and how analysts can present
information to assist decision-makers in executing
evidence-based choices.

> Final questions

22

ISQua’s 32nd International Conference Programme Qatar

Pre conference overview for SUNDAY 4 OCTOBER 2015 continued

Session 5

Tracheostomy care training and skills
demonstration

13:30 – 16:30

Level 1, Room 104

Coffee Break
15:00 – 15:30

Care of patients with tracheostomies is a core issue forsafety and quality in healthcare, particularly in the MENA
region.
This session combines didactic talks with interactive
learning, skills stations and a simulation scenario to
explore the issues surrounding care of patients withtracheostomies. Led by Sidra Medical and ResearchCenter’s Department of Surgery, Simulation Center,and Education Department, the session promotes
multidisciplinary, patient-centered care. It also introduces
the Global Tracheostomy Collaborative (GTC), and how
this organisation is leading partner hospitals to take great
strides in reducing morbidity and mortality associated withtracheostomy care.

23

ISQua’s 32nd International Conference Programme Qatar

NOTES:

24

ISQua’s 32nd International Conference Programme Qatar

Timetable for
MONDAY 5 October 2015
MORNING
08:00 - 08:45

Welcome Coffee with Trade Exhibitors
Ground Floor

08:45 - 10:00

Official Conference Opening and Plenary
Level 1, Theatre
Chair: Tracey Cooper; ISQua
Official Conference Opening
David Bates; ISQua President
Making the Most of the ConferencePeter Carter; ISQua
Morning Plenary Speaker: Developing “Sticky” Technology for
Patient Engagement (Further Info. Pg. 28)
David Bates; US

10:00 – 10:30

Morning Break

10:30 – 12:00

CONCURRENT SESSIONS - (A1 – A8)
A1 - Improving Care Accounting for Cultural Issues
Ground Floor, Auditorium 2
Chair: Hung- Jung Lin; TW
Cross Cultural Care Quality: East and West Experiences Improving
Patient Safety Culture (Further Info. Pg. 29)
Speakers: Bryan Sexton; AU, Wui-Chiang Lee and Che-Kim Tan; TW
A2 - Health Information Technology
Level 1, Room 104
Chair: Bruce Lambert; US
Short Orals x 15 minutes each (Further Info. Pg. 29)
A3 - Patient Centred Care
Level 1, Room 103

Chair: Susan Frampton; US

Developing Patient - Centered Measures of Outcomes and Cost
(Further Info. Pg. 30)
Speakers: Eugene Nelson; US, Janne Lehmann Knudsen; DK
A4 - Patient Safety
Ground Floor, Auditorium 1

Chair: Adeel Ajwad Butt; QA

Caring for Carers – So they can provide high quality care
(Further Info. Pg. 31)
Speakers: Abdullatif Al-Khal and Timothy McDonald; QA
A5 - Education and Research in Quality and Safety
Level 1, Room 106
Chair: Michael Counte; US
Short Orals x 15 minutes each (Further Info. Pg. 31)
25

ISQua’s 32nd International Conference Programme Qatar

Timetable for MONDAY 5 October 2015 continued
A6 - Accreditation, Regulation and External Evaluation
Level 1, Room 105
Chair: Carsten Engel; DK
Short Orals x 15 minutes each (Further Info. Pg. 32)
A7 - Quality and Safety in Developing Countries
Level 1, Theatre
Chair: Neelam Dhingra-Kumar; WHO
Lessons learned from the Ebola response: how to improve health caresafety and quality (Further Info. Pg. 33)
Speakers: Shams B. Syed; WHO M. Rashad Massoud; US, Mondher
Letaief; WHO, John Øvretveit; SE, Ahmed Al Mandhari; OM, Kadar
Marikar; MY
A8 - Improving Population Health and Efficiency
Level 1, Press Room
Chair: Oliver Groene; UK
Short Orals x 15 minutes each (Further Info. Pg. 34)

LUNCHTIME 12:00 - 13:45
12:45 - 13:30

Hamad Medical Corporation: Qatar’s State Healthcare System Delivering Quality Improvement to Reach Excellence(Further Info. Pg. 35)
Ground Floor, Auditorium 1

12:30 - 13:30

International Collaboration As A Strategy To Improve Hospital Care:
What Works, What Doesn’t, and Strategies for the Future – SponsoredPartners Healthcare International (Further Info. Pg. 36)
Ground Floor, Auditorium 2

12:50 - 13:30

Short Orals x 5 Minutes (AP1 –AP4) (Further Info. Pg. 37-39)

AFTERNOON
13:45 – 15:15

CONCURRENT SESSIONS - (A9 –A16)
A9 - Improving Care Accounting for Cultural Issues
Level 1, Room 106
Chair: Christopher Cornue; US
Short Orals x 15 minutes each (Further Info. Pg. 40)
A10 - Health Information Technology
Level 1, Theatre
Chair: John Helfrick; US
Reducing Hospital Mortality: How Can a Hospital Review Deaths to
Improve Quality and Safety? (Further Info. Pg. 41)
Speaker: Allen Kachalia and Jennifer Beloff; US
A11 - Patient Centred Care
Level 1, Room 105
Chair: Paul vanOstenberg; US
Short Orals x 15 minutes each (Further Info. Pg. 41)

26

ISQua’s 32nd International Conference Programme Qatar

Timetable for MONDAY 5 October 2015 continued
A12 - Patient Safety
Level 1, Press Room

Chair: David Greenfield; AU

Short Orals x 15 minutes each (Further Info. Pg. 42)
A13 - Education and Research in Quality and Safety
Level 1, Room 103
Chair: Anthony Staines; CH
Involving the public in patient safety research: benefits and challenges(Further Info. Pg. 43)
Speaker: Bryony Dean Franklin, Seetal Jheeta and Charles Boucher; UK
A14 - Accreditation, Regulation and External Evaluation
Ground Floor, Auditorium 2
Chair: Rosa Suñoll; ES
Session 1: Integrating Healthcare Facilities Licensing and Accreditation:
Qatar’s Approach to Quality Improvement (Further Info. Pg. 44)
Speakers: Aisha Abdulla Al-Aali; QA Sebastien Audette; CA
Session 2: Advances in quality improvement over the last two – three
decades (Further Info. Pg. 44)
Speaker: Andrea Gardini; IT
A15 - Quality and Safety in Developing Countries
Level 1, Room 104
Chair: Mondher Letaief; TN
Short Orals x 15 minutes each (Further Info. Pg. 45)
A16 - Improving Population Health and Efficiency
Ground Floor, Auditorium 1
Chair: John T Kelly; US
Session 1: Preparedness: What’s Really Required (Further Info. Pg. 46)
Speakers: Paul Biddinger; US, Paul Welford; QA
Session 2: Good Group Governance: Effective use of quality andpatient safety systems and data for hospital networks(Further Info. Pg. 47)
Speaker: John Sweeney, Oonagh Gilvarry, Feargal McDowell andMairead Murphy; IE
15:15 – 15:45

Afternoon Break

15:45 – 16:45

Afternoon Plenary and Awards
Level 1, Theatre
Chair: David Bates; ISQuaJohn Ware and Alvin Tarlov Career Achievement Award
Afternoon Plenary: Innovation in Patient Safety (Further Info. Pg. 48)
Speaker: Professor Lord Darzi; UK

17:00 – 18:30

ISQua AGM
Level 1, Room 103

27

ISQua’s 32nd International Conference Programme Qatar

MONDAY MORNING 08:45 - 10:00

5 October 2015

PLENARY AND AWARDS
Level 1, Theatre

Chair: Tracey Cooper; ISQua

Official Conference Opening (25 Minutes)
Morning Plenary
David Bates: US (50 Minutes)
Developing “Sticky” Technology for Patient Engagement
Increasing evidence suggests that patients who are more engaged do better,and patients want more access to their data. At the same time, information
technology is transforming our ability to get patients involved with their care.
Dr. Bates will discuss the use of outpatient personal health records, a novel
inpatient portal, mobile technology and social media to get patients moreengaged with the care they receive. Although lots of technology has beendeveloped, it has to be “sticky” if patients are to benefit - stickiness refers
to the frequency with which patients actually use a technology. Outpatient
PHRs are increasingly widely used, at least in some countries, but uptake has
been variable. Inpatient portals are in their infancy. Dr. Bates will present theresults of the PROSPECT study, which shows that giving patients and families
access to their information while they are in the hospital and even in the ICU
results in better outcomes and more satisfied patients. Although there areover 40,000 health apps available, many are not targeted to the patients who
could benefit the most. Dr. Bates will review the findings of a new study ofthe current marketplace. Finally, while social media play a huge role in otherdomains - but they are just beginning to be accepted in healthcare, and theirpotential will be discussed.

28

ISQua’s 32nd International Conference Programme Qatar

MONDAY MORNING 10:30 – 12:00
CONCURRENT SESSIONS
A1

Improving Care Accounting for Cultural Issues

Ground Floor, Auditorium 2

Chair: Hung- Jung Lin; TW

Monday Morning: 10:30 – 12:00 (90 Minutes)
Cross Cultural Care Quality: East and West Experiences Improving Patient
Safety Culture
Speakers: Bryan Sexton; AU, Wui-Chiang Lee and Che-Kim Tan; TW
Patient safety culture is a leading indicator for patient safety. Organizational
culture plays a decisive role in setting the preconditions for success or failure
in managing risk. Influential organizations such as the Agency for Healthcare
Research and Quality (AHRQ), the National Health Service (NHS), The
Joint Commission, and Taiwan Joint Commission on Hospital Accreditation(TJCHA) have encouraged facilities to measure safety culture. In responseto the issues, TJCHA has surveyed nationwide patient safety culture yearlywith SAQ (Safety Attitude Questionnaires) since 2009. There were at least
120 facilities enrolled is TJCHA surveys. More than half of them surveyed
their organizational safety culture twice or more each year. In addition, many
activities were conducted to improve safety culture.
How to interpret safety culture result is a key issue for improving safety
culture. Different healthcare policy, healthcare systems, financial resources(private or public/government insurance), and logistics systems may form
different culture-cultivating processes. TJCHA recognizes how important theissue is and is willing to share experiences with the audience.

A2

Health Information Technology

Level 1, Room 104

Chair: Bruce Lambert; US

Monday Morning: 10:30 – 12:00 (15 Minutes each)
The Functionality of the Rapid Response Team Drive System and the Impact
on Patient Safety Abstract no. 1745
A. Pirutti, L. Torrano, I. Tortoza, P. Senna Mayrbaurl; BR
Using a Computerized Communication Platform as a Tool for Spreading
Safety Culture - The Brazilian Patient Safety Program Experience
Abstract no. 2004
F. Folco, T. Sotto Mayor, M. M. Damasceno, M. Machado; BR
Hospital Infrastructure of Information Technology and Physician use ofClinical Practice Guidelines Abstract no. 1402
N. Sasaki, Y. Imanaka, A. Okumura, N. Yamaguchi; JP
29

ISQua’s 32nd International Conference Programme Qatar

Session Outlines for MONDAY 5 OCTOBER 2015 continued

Challenges Facing E-Health Deployment in Nursing Practice From
Perspective Of Nurses: Qatar as a Case Study Abstract no. 1070
R. A. Al-Huneiti, Z. Al Hanaiti, W. Balachandran; QA & UK
Assessment of the Readiness to Implement a Computerized Provider Order
Entry (CPOE) System: A Pilot Study from King Saud University Medical City
Abstract no. 1479
Y. S. Amer, A. A. Jamal, M. Baksh, K. I. Aljonaieh; SA

A3Patient Centred Care

Level 1, Room 103

Chair: Susan Frampton; US

Monday Morning: 10:30 – 12:00 (90 Minutes)
Developing Patient - Centered Measures of Outcomes and Cost
Speakers: Eugene Nelson; US, Janne Lehmann Knudsen; DK
The movement towards patient-centred, value-based care for episodes of carefor defined populations is gaining momentum in many countries. Therefore,
many hospitals and healthcare delivery systems are beginning to focus theirattention on delivering longitudinal care to important clinical populations andto measure, improve and publicly report on both the outcomes and costs ofcare for defined clinical populations.
The clinical value compass approach offers a practical, adaptable framework
for measuring the outcomes and costs of care for important populations -such as people with cancer, heart disease, depression, back pain, total joint
replacement, acute myocardial infarction, pregnant women, low birth weight
infants, etc. The value compass specifies four major categories of measures
for a care episode: clinical outcomes, functional outcomes, patient reports oncare experiences, and total costs of care.
This workshop will:(a) Introduce the value compass approach and value compass worksheet formeasuring and improving the outcomes and costs of care,(b) Show how the value compass approach has been successfully applied tomeasure the value of care for different types of patient populations,(c) Give participants an opportunity to apply the value compass worksheet toa clinical population of interest to them, and(d) Conclude with a discussion on how the value compass approach works
and how it can be used in different contexts.

30

ISQua’s 32nd International Conference Programme Qatar

A4

Patient Safety

Ground Floor, Auditorium 1

Chair: Adeel Ajwad Butt; QA

Monday Morning: 10:30 – 12:00 (90 Minutes)
Caring for Carers – So they can provide high quality care
Speakers: Abdullatif Al-Khal and Timothy McDonald; QA
Using a case-based approach - this session will be broken down in to three
discrete components.
The first part of the session will include a description of the rationale behindthe need for organizations to establish a comprehensive “caring for carer”
program that is capable or rapidly responding the emotional first aid needsof all employees, especially those who may be involved in unexpected harmor “near miss” patient safety events. A special emphasis will be provided on
the unique needs of learners that include health science students and resident
physicians.
The second component of this session will show the way in which a “caring
for carer” program can be integrated in to the organizations overall Quality
and Patient Safety program in a way that will help create and support a “fairand accountable” or “Just Culture” approach to the prevention and response
to unexpected patient harm events.
The final component of the session will focus on sharing a validated and an“evidence—based” best practice toolkit for implementing a “caring for carer”
program in any institution that includes the development of a comprehensive
infrastructure to support such a program.

A5

Education and Research in Quality and Safety

Level 1, Room 106

Chair: Michael Counte; US

Monday Morning: 10:30 – 12:00 (15 Minutes each)
A Systematic Approach to Developing Quality Management System inPrimary Health Care: Oman Experience Abstract no. 2164
A. M. Taman; OM
Quality Improvement Initiatives Tackled by Healthcare Organisations A 5 Year Review of ACHS Annual Quality Improvement Awards
Abstract no. 1340
M. W. Burgess, L. O’Connor, K. Linegar; AU

31

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for MONDAY 5 OCTOBER 2015 continued

What Aspects of Quality Matter to Patients, Professionals and Policy
Makers? Abstract no. 1828
H. Crisp; UK
The Impact of Pay for Performance (P4P) Project for Acute Stroke Quality
Assessment Abstract no. 1517
J.H. Yang, G.J. Ha, Y.H. Rhu, M.K. Kim; KR
Is Quality of In-Hospital Care Associated with 30 Day Mortality Among
Patients with HIP Fracture? A Nationwide Cohort Study Abstract no. 1683
P. K. Kristensen, T. M. Thillemann, K. Søballe, S. P. Johnsen; DK

A6Accreditation, Regulation and External Evaluation

Level 1, Room 105

Chair: Carsten Engel; DK

Monday Morning: 10:30 – 12:00 (15 Minutes each)
Is Compliance with Hospitals Accreditation Associated with Shorter Lengthof Stay and Lower Risk of Acute Readmission? - A Danish Nationwide
Population-Based Study Abstract no. 1270
A. M. Falstie-Jensen, H. Larsson, S. P. Johnsen, E. Hollnagel; DK
Revision of the OECI Accreditation and Designation Standards
Abstract no. 1612
H. Blaauwgeers, F. Boomsma, M. Docter, M. Saghatchian; NL
Areas for Improvement Recommended by Hospital Accreditation Process inJapan Abstract no. 1242
T. Yamano, R. Yokoyama, H. Sugawara, Y. Imanaka; JP
The Quest for Safety and Quality Indicators; Linking Hospital Accreditation
Scores and Hospital Acquired Staphylococcus Aureus Infection Rates across78 Acute Care Hospitals
Abstract no. 1550
V. Mumford, D. Greenfield, R. Reeve, J. Braithwaite; AU
National Accreditation Results Inform System Improvements in Safety
Abstract no. 1454
W. Nicklin, J. Mitchell, V. Roman, Q. Hasanaj; CA

32

ISQua’s 32nd International Conference Programme Qatar

A7

Quality and Safety in Developing Countries

Level 1, Theatre

Chair: Neelam Dhingra-Kumar; WHO

Monday Morning: 10:30 – 12:00 (90 Minutes)
Lessons learned from the Ebola response: how to improve health care safety
and quality
Speakers: Shams B. Syed; WHO, Rashad Massoud; US, Mondher Letaief; WHO,John Øvretveit; SE, Ahmed Al Mandhari; OM, Kadar Marikar; MY
The Ebola virus disease (EVD) outbreak in West Africa has been
unprecedented in its scale, complexity and severity, and presented amajor challenge to the capacity of health systems to respond to an acuteepidemiological threat. The outbreak was exacerbated due to weak andfragile health systems, severe shortages of skilled health-care workers andlack of community engagement in the affected countries. This once again
highlighted the need for strong and resilient health systems. Ebola also hada profoundly negative impact on the delivery of essential health services andcore public health functions in Guinea, Liberia and Sierra Leone.
Since notifying the world of the Ebola outbreak in West Africa on 23 March
2014, WHO has, in partnership with the international health community,
mobilized its largest response to the most severe and most complex outbreakin the history of this disease. Strengthening infection surveillance, prevention
and control, health-care worker safety, community engagement and accessto safe, essential health services have been at the core of these health systemredesign and recovery efforts.

33

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for MONDAY 5 OCTOBER 2015 continued

A8

Improving Population Health and Efficiency

Level 1, Press Room

Chair: Oliver Groene; UK

Monday Morning: 10:30 – 12:00 (15 Minutes each)
Association between Regional Health Spending and Health Outcomes afterOut-of-Hospital Cardiac Arrest in Japan: Does Spending More Matter?
Abstract no. 2152
Y. Tsugawa, K. Hasegawa, A. Hiraide, A. K. Jha; US
Designing and Implementing Best Practice Interventions in the Community:
The Spinal Cord Injury and Spina Bifida Pressure Injury Project
Abstract no. 1575
J. C. Long, J. W. Middleton, L. Kelly, J. Hsieh; AU
The Chronic Care Model Improves HIV Patient Care in Uganda
Abstract no. 1283
E. Broughton; US
Evaluation of a Novel Maternal Sepsis Assessment (MASA) Scoring System
in Prediction on Intra-Amniotic Infection in Preterm Premature Rupture of
Membrane Abstract no. 1225
P.J. Cheng, S. Huang, S. Su, C. Hsiao; TW
Characteristics of Cardiovascular and Diabetic Health of Workers
Participating in Worksite Screening in Ireland Abstract no. 2003
R. Glynn, P. McCarthy, A. Shortt; IE

34

ISQua’s 32nd International Conference Programme Qatar

LUNCH BREAK: 12:00 – 13:45

Poster Viewing, Short Oral Sessions
and Sponsored Satellite Symposia
SPONSORED LUNCHTIME SESSION
with Hamad Medical Corporation
Ground Floor, Auditorium 1
Monday Lunchtime: 12:45 – 13:30
Hamad Medical Corporation –Qatar’s State
Healthcare System - Delivering Quality
Improvement to Reach Excellence
The State of Qatar has undergone a massive transformation over the past four
decades and has rapidly expanded its infrastructure to meet the needs of its
ever-growing population. At the same time, Qatar’s principal public healthcare
provider, Hamad Medical Corporation (HMC), has experienced commensurate
growth with eight hospitals (soon to be eleven) providing over 85% of Qatar’s
healthcare services.
Expanding at such a rapid rate and serving the needs of Qatar’s diverse
patient population has required a consistent and sustained focus on quality
improvement. Our vision – to deliver the safest, most effective and mostcompassionate care to each and every one of our patients – can only beachieved by demonstrating a commitment to the highest quality services
while building and improving workforce capability.
Our methods have always been inclusive. We strive to design and sustain
system-wide quality improvement solutions, often partnering with leadinginternational institutes and associations. Our ultimate aim is to adopt bestpractices into the everyday practice of our clinicians and support staff.
A recent extension of HMC’s commitment to quality improvement is thedevelopment of the Hamad Healthcare Quality Institute (HHQI), which
has been designed with the single-minded aim of improving the qualityof healthcare within HMC, the State of Qatar, and the greater region. The
introduction of HHQI builds on and complements existing departments andservices within HMC and brings to the forefront new and innovative quality
improvement initiatives.
In this interactive session we will share with you our quality improvement
journey, demonstrating the key milestones leading to the development of theinstitute, the challenges we face and the opportunities that lie ahead. Joinus as we share with you our work to continually improve the quality of direct
patient care and our commitment to building capacity and capability in our
dynamic healthcare system.
35

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for MONDAY 5 OCTOBER 2015 continued

SPONSORED LUNCHTIME SESSION
with Partners Healthcare International
Ground Floor, Auditorium 2
Monday Lunchtime: 12:30 – 13:30
International Collaboration as a Strategy to
Improve Hospital Care: What Works, What Doesn’t,
and Strategies for the Future
Speakers: Lynn Stofer, Gilbert Mudge, David Barlow and Thomas Beatty; US
Hospitals internationally are increasingly reaching out to recognized world
leading healthcare organizations for assistance in improving the quality
and safety of care and the development of healthcare programs. Partners
HealthCare System (PHS) in Boston, a group of nationally ranked Harvard
teaching hospitals, has had a broad experience with initiatives that haveworked effectively and, unfortunately, a few that left room for improvement.
Comprehensive, long term relationships have proven to be most effectivein achieving the goals of the hospitals involved. In some instances thisrelationship has begun before there’s a hole in the ground for a new hospital.
An example is the collaborative partnership between Shanghai Jia HuiInternational Hospital and Partners Healthcare International (PHI) which has
included everything from designing hospital blueprints to the developmentof policies and procedures. A second example is the relationship between
Women’s Hospital in Doha and PHI in the development of clinical leaders who
would ultimately assume important Ob/Gyn department leadership positions.
This cannot be done during a four day workshop in a hotel conference room.
At the Women’s Hospital patient benefit facilitated by the collaboration
included a valuable reorganization of workflow of the very busy emergency
department and the implementation of an evidence based more-efficient outpatient approach to managing gestational diabetes which was associated with
a 90% reduction in admissions. And finally, it is extremely important to haveclinicians and administrators from the home hospital spend time embedded
in departments in the partner hospital for an extended period of time; from 2
weeks to 6 months or more. This is how sustainable change is most likely tooccur.
This interactive session will include a summation of what has worked and why,
what hasn’t, and will conclude with a Q & A session.

36

ISQua’s 32nd International Conference Programme Qatar

SHORT ORAL PRESENTATIONS
12:50 – 13:30
AP1

Patient Safety

Level 1, Room 104

Chair: Kieran Walshe; UK

Monday Lunchtime: 12:50 – 13:30 (5 Minutes each)
Improving Quality Management Skills Among Leaders – Is Patient Safety
Culture Affected? Abstract no. 1350
S. Kristensen, S. Sabroe, P. Bartels, J. Mainz; DK
The Patient View: Testing Feasibility of the Culturally Adapted Patient
Measure of Safety Abstract no. 1555
N. Taylor, E. Hogden, R. Clay-Williams, J. Braithwaite; AU
The Epidemiology of Adverse Events in ICU Patients in Japan: The Jet Study
Abstract no. 1600
Y. Ohta, M. Sakuma, D. Bates, T. Morimoto; JP
Burnout in Taiwan Hospitals and its Relation to Patient Safety Culture
Abstract no. 1898 (5 mins)
W. Tzu-Ying, L. Shing, L. Hung-Jung, C. I. Huang; TW
Visionary Plan for Quality and Patients Safety in Oman: Where Strategic andOperational Plans Meet Abstract no. 1925
A. Al-Mandhari; OM

AP2Patient Centred Care

Level 1, Room 105

Chair: Ana Maria Malik; BR

Monday Lunchtime: 12:50 – 13:30 (5 Minutes each)
What do General Public Want to Know before Visiting Medical Institutes?
Abstract no. 1122
R. Yokoyama, H. Sugawara, H. Kawakita, Y. Imanaka; JP
Understanding the Care Experiences of People Living with a Chronic Health
Condition: A Focus on Sickle Cell Disease Abstract no. 1365
A. Tallett, S. Chakravorty, G. Sathyamoorthy, J. James; UK

37

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for MONDAY 5 OCTOBER 2015 continued

Patient Perspective in Healthcare; The Quality Impact of Understanding and
Designing Process Through Patient’s Perspective and Adding Value ThroughTechnology Abstract no. 1940
M. Yusuf; PK
Why Wait So Long? Improving Door-To-Exit Time at an Urban Primary Care
Facility in Ghana Abstract no. 1971
E. H. Otchi, K. Marfo, P. Amoo, R. Lamptey; GHAP3

Education and Research in Quality and Safety

Level 1, Room 106

Chair: Donna Anderson; CA

Monday Lunchtime: 12:50 – 13:30 (5 Minutes each)
Defensive Medicine in Italy: A Nationwide Survey
Abstract no. 1092
M. Panella, C. Donnarumma, C. Rinaldi, F. Leigheb; IT
A Randomized Controlled Study of the Effectiveness of Pharmacy Quality
Commitment - A Standardized Continuous Quality Improvement Program in
Community Pharmacies Abstract no. 1144
C. Chinthammit, M. T. Rupp, T. Modisett, T. Warholak; US
Value Based Purchasing: Understanding Major Components of the Hospital
Patient Experience Abstract no. 1395
M. A. Counte, M. Morgan; US
U.S. Health Care Managers’ Perceptions of Quality Care: Evidence from Care
Scenarios Abstract no. 1883
R. Amati, A. F. Hannawa, A. A. Kaissi, R. H. Brook; CH
Examining Health Care Culture and Attitudes to Quality and Safety Issues
Abstract no. 2189
B. St Clair, D. Greenfield, A. Georgiou; AU

38

ISQua’s 32nd International Conference Programme Qatar

AP4

Quality and Safety in Developing Countries

Level 1, Press Room

Chair: Maria Carolina Moreno; BR

Monday Lunchtime: 12:50 – 13:30 (5 Minutes each)
Adaptation and Implementation of an Evidence-Based Clinical Practice
Guideline for Management of Heart Failure in a University Medical City
Abstract no. 1528
W. Alhabeeb, M. Abdelraheim Titi, Y. Sami Amer, N. Mohammed Rabea; SA
The Role of Government in Fostering Health Care Quality Improvement in
Low-Resource Settings: Experience from Uganda Abstract no. 1562
H. Kisamba, M. Ssendyona; UG
The Role of PHC Supervision in Continuous Quality Improvement: Resultsfrom an Evaluation Conducted in 96 Health Facilities in Mpumalanga
Province, South Africa Abstract no. 1670
D. Jacobs; US
Systematic Review of Patients’ Views of the Quality of Primary Health Carein Sub-Saharan Africa Abstract no. 2176
D. S. Ogaji, P. Bower, G. Daker-White, S. Giles; UK

39

ISQua’s 32nd International Conference Programme Qatar

MONDAY AFTERNOON 13:45 – 15:15

CONCURRENT SESSIONS
A9Improving Care Account for Cultural Issues

Level 1, Room 106

Chair: Christopher Cornue; US

Monday Afternoon: 13:45 – 15:15 (15 Minutes each)
Assessing the Effects of New Methods on the Results of Quality and Risk
Management in French Comprehensive Cancer Centers Abstract no. 1423
G. Sieradzki, A. De Jesus, H. Esperou, C. Bussy; FR
Dark Side of Culture: Influence of Cultural Factors on Hand Hygiene
Behaviour Among Health Care Workers in Intensive Care Units of Korean
Hospitals Abstract no. 1433
H. S. Jo, H. J. Jeong; KR
Cultural and Practical Barriers for the Implementation of Rehabilitation
Guidelines Across Sectors Abstract no. 1512
L. Morsø, P. Qvist; DK
A Survey of Patient Safety Culture from Medical Term Members in a Regional
Teaching Hospital in North Taiwan Abstract no. 2193
M. J. Wu, Y. G. Cherng, G. Y. Chen, Y. H. Cheng; TW
The Development of a Clinical Protocol for the Prevention of VentilatorAssociated Pneumonia (VAP) in the Brazilian Culture Reality
Abstract no. 1996
F. Folco, T. Sotto Mayor, M. M. Damasceno, M. Machado; BR

40

ISQua’s 32nd International Conference Programme Qatar

A10

Health Information Technology

Level 1, Theatre

Chair: John Helfrick; US

Monday Afternoon: 13:45 – 15:15 (90 Minutes)
Reducing Hospital Mortality: How can a Hospital Review Deaths to Improve
Quality and Safety?
Speakers: Allen Kachalia and Jennifer Beloff; US
Mortality rates in hospitalized patients are increasingly being used tomeasure the quality and safety of care provided to patients. Though there issome controversy in using mortality as an indicator of quality, it is generally
accepted that many deaths are avoidable and that hospitals should takeaggressive measures to prevent them. Success requires not only measuring
mortality rates, but also determining which deaths were preventable.
However, eliminating preventable deaths remains a challenge for a number ofreasons: finding the resources to review cases, identifying safety issues, andimplementing system changes.
This 90 minute session will describe what is being done to reduce mortality
in U.S. Hospitals. We will explore the concept of mortality review and a range
methodologies regarding data collection, analysis, dissemination, monitoring,and improvement strategies. Common challenges such as establishing thenecessary safety culture, obtaining leadership support, tracking data, learningfrom deaths, and launching initiatives to reduce deaths in hospitals will also
be delineated. A new electronic process that engages front line providers inmortality review will also be presented.
Participants will be asked to share their experiences and what has and has notworked at their institutions as well as given the opportunity to ask questions
and engage in a dialogue about what approaches may work best.

A11

Patient Centred Care

Level 1, Room 105

Chair: Paul vanOstenberg; US

Monday Afternoon: 13:45 – 15:15 (15 Minutes each)
Development of a European Generic Cancer Consumer Quality Index
Questionnaire Abstract no. 2169
A. Wind, J. Heerink, H. J. Sixma, W. H. van Harten; NL
Determinants of Patient Satisfaction with Cancer Care Delivered by theDanish Healthcare System Abstract no. 1509
A. C. S. Heerdegen, J. L. Knudsen; DK

41

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for MONDAY 5 OCTOBER 2015 continued

The Perspectives of Patients with Complex, Long-Term Pathways: A Mixed
Method Analysis in Light of Recommended Practice Abstract no. 1937
G. K. R. Berntsen, D. B. Gammon, A. Høyem, C. Ruland; NO
Improving the Follow-up of Cancer Patients at Home: How to Design a
Cancer Care Coordination Program? Abstract no. 1503
M. Ferrua, F. Yatim, A. Fourcade, E. Minvielle; FR

A12Patient Safety

Level 1, Press Room

Chair: David Greenfield; AU

Monday Afternoon: 13:45 – 15:15 (15 Minutes each)
Treatment Injuries in Danish Public Hospitals 2006-2012 Abstract no. 1522
J. Tilma, M. Noergaard, K. L. Mikkelsen, S. P. Johnsen; DK
One Fourth of Unplanned Transfers to a Higher Level of Care are Associatedwith a Highly Preventable Adverse Event: A Patient Record Review in Six
Belgian Hospitals Abstract no. 1791
K. Marquet, N. Claes, E. De Troy, A. Vleugels; BE
Is there an Association between Patient Safety Incidents and Practice andOrganizations in Primary Care? Abstract no. 2014
P. Michel, A. Mosnier, M. Kret, J. Brami; FR
Application of Knowledge gained through Adverse Event Reporting System
and No-Fault Compensation/Peer-Review System to new Peer-Review
System on Clinical Death Case in Japan Abstract no. 1286
S. Ushiro, M. Sakaguchi, H. Sakai, J. Inoue; JP
Our journey towards implementation of key Performance Indicators sets for
hospitals in Oman Abstract no. 22
S. Al Barwani; OM

42ISQua’s 32nd International Conference Programme Qatar

A13

Education and Research in Quality and Safety

Level 1, Room 103

Chair: Anthony Staines; CH

Monday Afternoon: 13:45 – 15:15 (90 Minutes)
Involving the Public in Patient Safety Research: Benefits and Challenges
Speakers: Bryony Dean Franklin, Seetal Jheeta and Charles Boucher; UK
There has been increased recognition of the potential benefits of patientand public involvement in research, and researchers are increasingly being
asked to demonstrate how they will achieve such input. Such involvement
can include identifying research priorities, acting as grant holders or coapplicants, protocol development, providing input to an advisory group,developing patient materials, participating in data collection or conducting
analysis. However, there have also been concerns that patient and public
involvement can be somewhat tokenistic.
This session will be workshop-based, with the following objectives:(a) To highlight the benefits, challenges, barriers and facilitators to theinvolvement of the public in patient safety research.
(b) To draw on shared experiences of presenters and participants in involving
lay people in patient safety research.
(c) To identify practical tips for those wishing to involve the public in this way.
We will draw on our experiences of involving members of the public in a
number of ways, but focusing specifically on involvement in data collection
and analysis in a study of inpatient involvement in medication safety withboth paper-based and electronic prescribing.

43

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for MONDAY 5 OCTOBER 2015 continued

A14

Accreditation, Regulation and External Evaluation

Ground Floor, Auditorium 2

Chair: Rosa Suñoll; ES

Monday Afternoon: 13:45 – 14:30 (45 Minutes)
Session 1: Integrating Healthcare Facilities Licensing and Accreditation:
Qatar’s Approach to Quality Improvement
Speakers: Aisha Abdulla Al-Aali; QA, Sebastien Audette; CAAs part of the National Healthcare Strategy (NHS), the Supreme Council of
Health (SCH) in partnership with Accreditation Canada International (ACI) is
implementing a project that aims to establish a unique integrated licensing
and accreditation system in Qatar. This innovative integrated program will
be implemented in more than 450 healthcare facilities in Qatar, covering
the entire continuum of care from small clinics to large hospitals. The main
objective of the program is to build an effective system of continuous quality
improvement starting with foundational licensing requirements and advancing
to the highest levels of accreditation over time.
This presentation will look at the motivation for transitioning to an integrated
system and its anticipated benefits. It will highlight advancements madeto the licensing process and protocols, as well as the introduction ofinternationally recognized accreditation standards built on ISQua principles.
The presentation will provide an overview of how the program was designed
to engage healthcare facilities through advisory groups and education
initiatives, and its strategic role within the NHS.
The presenters will also speak to the project’s approach to building incountry capacity in quality improvement through the development of national
inspector and surveyor resources and the first steps made towards achieving
ISQua accreditation.
Monday Afternoon: 14:30 – 15:15 (45 Minutes)
Session 2: Advances in quality improvement over the last two – three
decades
Speaker: Andrea Gardini; IT
In 2010 the Italian Society for Quality in health Care (SIQuas) celebrated
its 20th National conference titled “Quality is Sustainability”. The National
Assembly mandate to the board was to work up an alliance with other Italianpartners to launch a national movement towards a “Slow Medicine”. This was
similar to the Italian Slow Food movement which proposed “ Good, clean
and fair food” the Italian Slow Medicine movement proposed “ Measured,
Respectful and Equitable care”.

44ISQua’s 32nd International Conference Programme Qatar

Slow Medicine is a Slow Food partner and promotes the idea of systems
thinking and complexity studies to push towards a paradigm change from amechanical to a systemic approach to human health care.
The ISQua founders met again in Udine in May 2015, 30 years after the original
meeting. This was organized by the by the Italian Society for Health Care
Quality and discussed advances made the Slow Medicine Italian movement.
It is now hoped to spread these ideas and principles in the health care andsocial sector and to make alliances among patients, citizens, doctors, nurses
and institutions to improve health. Through the improvement of what Avedis
Donabedian named the “System Design”, become more and more sustainable,
reduce over diagnosis, implement appropriateness and patient safety.

A15

Quality and Safety in Developing Countries

Level 1, Room 104

Chair: Mondher Letaief; TN

Monday Afternoon: 13:45 – 15:15 (15 Minutes each)
Measuring Pediatric Quality of Care in Rural Clinics: A Multi-Country
Assessment in Cambodia, Guatemala, Zambia and Kenya Abstract no. 2240
A. Edward, K. Dam, J. Chege, A. Ghee; US
Triangulating Data on Improved Quality Outcomes of Obstetric Care in
Mozambique’s Model Maternities Abstract no. 1281
J. Ricca, M. D. L. Vaz, M. Anjos, E. Necochea; US
A Framework for Improvement of the Quality of Care at the Primary Care
Level Abstract no. 1386
M. Letaief, M. A. Ardakani, S. Siddiqi; EGA Multi-Faceted Intervention to Improve Quality of Clinical Records at
Primary Care Level Abstract no. 1311
O. H. Mahomed, S. Asmall, S. Naidoo, M. Taylor; ZA
Standards of Nursing Practice a Cornerstone of Quality Safe Patient Care:
Examining the Challenges of Establishing a Standard of Practice in a
Greenfield Hospital in Qatar Abstract no. 1319
M. Boyd, V. Buchannon; QA

45

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for MONDAY 5 OCTOBER 2015 continued

A16

Improving Population Health and Efficiency

Ground Floor, Auditorium 1

Chair: John T Kelly; US

Monday Afternoon: 13:45 – 14:30 (45 Minutes)
Session 1: Preparedness: What’s really required?
Speakers: Paul Biddinger; US, Paul Welford; QA
The consequences of disasters vary widely, but in all disasters needs are
greater than available resources. Responding to disasters requires useof emergency management structures and plans that promote effective
and efficient management of resources. This is especially challenging
when multiple hospitals and other health care partners must coordinate
their response. Several medium-scale emergencies in a large urban area
prompted enhancements in a healthcare system’s protocols for responding
to emergencies and improvements in its management infrastructure. This
was accomplished in collaboration with international disaster management
experts.
This 45 minute session will identify the key elements and process
considerations that led to the development and successful implementation ofa “Major Incident Plan” at this healthcare system. The key areas that will behighlighted include:a) Importance of disaster preparedness: Why does it matter?
b) Effective disaster planning: What is required?
c) Coordination with the ambulance service and other supportive healthcare
servicesd) Defining the role of the Health System Leadership in planning and in
responsee) Training, implementation and testing the Major Incident Plan in thehealthcare system and at individual hospitals.
This session will conclude with a question and answer period.

46

ISQua’s 32nd International Conference Programme Qatar

Monday Afternoon: 14:30 – 15:15 (45 Minutes)
Session 2: Good Group Governance: Effective use of quality and patient
safety systems and data for hospital networks.
Speakers: John Sweeney, Oonagh Gilvarry, Feargal McDowell and Mairead
Murphy; IE
The systems for the effective management of patient safety, and enhancing
the quality of care, are multifaceted and complex. For countries which do
not have the decades of experience, and tradition, (such as the USA, Canada
and Australia), these systems often appear a challenge which is difficult toachieve. For many countries the reality are systems which are paper based,
slow, and bureaucratic. For hospital networks, more often than not, they aresite specific, with limited cross over and organisational learning.
This session looks at the development process involved in bringing ahospital group from a fragmented, paper based, quality and patient safety
management system, to a centralised, electronically enabled and streamlined
system. This looks at all aspects from clinical governance, resource utilisation,
incident and risk management, process control, audit and tracer management,
to quality improvement tracking.
The Irish case study will demonstrate the challenges in the creation of a
successful quality and patient safety management system which focuseson the use of integrated processes and the effective understanding andutilisation of key information. The session will include:a) The Goalsb) The Challengesc) The Project Pland) The Implementatione) The Outcome and Benefitsf) The Future – For improvement and for regulation
This session will conclude with a question and answer period.

47

ISQua’s 32nd International Conference Programme Qatar

MONDAY AFTERNOON 15:45 – 16:45
5 October 2015

PLENARY AND AWARDS
Level 1, Theatre

Chair: David Bates; ISQuaJohn Ware and Alvin Tarlov Career Achievement Award (15 Minutes)
Afternoon Plenary: Innovation in Patient Safety
Professor Lord Darzi (45 Minutes)
Innovation in patient safety offers an unparalleled opportunity to transformpatient experience, save lives and greatly improve the cost-effectiveness ofhealthcare. In his talk at the 32nd ISQua International Conference in Doha,
Professor the Lord Darzi of Denham will make the case for patient-centred,
design-led approaches to patient safety, while highlighting some of thepioneering technologies, services and business models transforming thedelivery of healthcare around the world.

48

ISQua’s 32nd International Conference Programme Qatar

Timetable for
TUESDAY 6 October 2015
MORNING
08:00 - 08:45

Welcome Coffee with Trade Exhibitors
Ground Floor

08:45 - 10:00

Morning Plenary and Awards
Level 1, Theatre
Chair: Jamal Al Khanji; QA
Morning Plenary: Building a Culture of Accountability(Further Info. Pg. 53)
Speaker: David Marx; USInternational Accreditation Awards
Triona Fortune; ISQua

10:00 – 10:30

Morning Break

10:30 – 12:00

CONCURRENT SESSIONS - (B1 – B8)
B1 – Improving Care Accounting for Cultural Issues
Level 1, Press Room
Chair: Chris Brook; AU
Short Orals x 15 minutes each (Further Info. Pg. 53)
B2 - Health Information Technology
Ground Floor, Auditorium 1
Chair: Azhar Ali; US
Session 1: eHealth and Quality of Care (Further Info. Pg. 54)
Speaker: Hans C. Ossebaard; NL
Session 2: Adverse Drug Events and the need for Health Information
Technology in an Academic Hospital in Saudi Arabia(Further Info. Pg. 55)
Speaker: Hisham Aljadhey; SA
B3 - Patient Centred Care
Level 1, Room 105

Chair: Stephen Clark; AU

Short Orals x 15 minutes each (Further Info. Pg. 55)
B4 - Patient Safety
Level 1, Room 103

Chair: Karen Linegar; AU

Session 1: European Union Network for Patient Safety
and Quality of Care (PaSQ) (Further Info. Pg. 56)
Speakers: Jean Bacou; FR, Erica de Loos; NL, Lena Mehrmann
and Jasna Mesaric; HR
Session 2: Global Tracheostomy Collaborative (Further Info. Pg. 56)
Speaker: David Roberson; US

49

ISQua’s 32nd International Conference Programme Qatar

Timetable for TUESDAY 6 October 2015 continued
B5 - Education and Research in Quality and Safety
Level 1, Theatre
Chair: Robert Crone; US
The Clinical Care Improvement Training Program (CCITP) - a
Transformation Journey in Healthcare Improvement and Patient Safety(Further Info. Pg. 57)
Speakers: Reham Hassan and Sajith Pillai; QA, Duncan Phillips; US
B6 - Accreditation, Regulation and External Evaluation
Ground Floor, Auditorium 2
Chair: Kadar Marikar; MY
Short Orals x 15 minutes each (Further Info. Pg. 58)
B7 - Quality and Safety in Developing Countries
Level 1, Room 104
Chair: Rashad Massoud; US
Strategies for Improving Healthcare (Further Info. Pg. 58)
Speakers: Rashad Massoud and Amanda Ottosson; US
B8 - Improving Population Health and Efficiency
Level 1, Room 106
Chair: Ezequiel Elorrio; AR
Short Orals x 15 minutes each (Further Info. Pg. 59)

LUNCHTIME 12:00 - 13:45
12:25 - 13:40

Healthcare research for quality and safety professionals: study design,
implementation and translation (Further Info. Pg. 60)
Speakers: Yu-Chuan (Jack) Li; TW, David Greenfield, Anne Hogden andDeborah Debono; AU
Level 2, Auditorium 3

12:45 - 13:30

Sidra Sponsored Session
Ground Floor, Auditorium 1

12:45 - 13:30

Big data in Healthcare: Hospital patient outcomes improvement International Experience: Sponsored Telstra Health (Further Info. Pg. 61)
Ground Floor, Auditorium 2

12:50 - 13:30

Short Orals x 5 Minutes (BP1 – BP5) (Further Info. Pg. 62-64)

AFTERNOON
13:45 – 15:15

CONCURRENT SESSIONS - (B9 – B17)
B9 - Improving Care Accounting for Cultural Issues
Level 1, Theatre
Chair: John Sweeney; ISQua
Session 1: Using a Culturally-Sensitive Approach to Improve
Patient Care (Further Info. Pg. 65)
Speaker: Taroub Harb Faramand; US
Session 2: Play, Preparation, and Pre-Anaesthesia Testing: Developing
quality experiences for children and families (Further Info. Pg. 65)
Speakers: Toni Crowell-Petrungaro and Rosalie F. Tassone; QA

50

ISQua’s 32nd International Conference Programme Qatar

Timetable for TUESDAY 6 October 2015 continued
B10 - Health Information Technology
Level 1, Room 106
Chair: Sarper Tanli; AE
Session 1: Digital Hospital: A French National Program to develop
Health Information Technology (HIT) Implementation and by the same
to Potentiate Quality and Safety. (Further Info. Pg. 66)
Speaker: Bruno Lucet; FR
Session 2: Short Orals x 15 minutes each
B11 - Patient Centred Care
Ground Floor, Auditorium 2

Chair: Shams Syed; WHO

Towards people-centred and integrated health service approaches:
how to better integrate the patients’, families’ and communities’
perspectives? (Further Info. Pg. 67)
Speakers: Nuria Toro Polanco; WHO, Nittita Prasopa-Plaizier; WHO, B
K Rana; IN, Karin Jay; US, Dato Azman Abu Bakar; MY, Elom Otchi; GH,
Ezequiel García-Elorrio; AR, Philippe Michel; FR
B12 - Patient Safety
Level 1, Room 105

Chair: Kees van Dun; NL

Short Orals x 15 minutes each (Further Info. Pg. 68)
B13 - Education and Research in Quality and Safety
Level 1, Room 104
Chair: Jean Bacou; FR
Short Orals x 15 minutes each (Further Info. Pg. 68)
B14 - Accreditation, Regulation and External Evaluation
Ground Floor, Auditorium 1
Chair: Moyra Amess; UK
Session 1: QH Accreditation: Can we construct a unique recognition
system for Healthcare Quality? (Further Info. Pg. 69)
Speakers: Susana Lorenzo and Manuel Vilches; ES
Session 2: Working Together with other Accrediting Organizations(Further Info. Pg. 70)
Speakers: Anne Chenoweth and Holly Rapp; US
B15 - Quality and Safety in Developing Countries
Level 1, Press Room
Chair: Salma Jaouni; JO
Short Orals x 15 minutes each (Further Info. Pg. 70)
B16 - Improving Population Health and Efficiency
Level 1, Room 103
Chair: Aisha Al Aali; QA
Young People and Diabetes in Qatar
Speaker: Shk. Mohammed Hamad j. Al Thani; QA

51

ISQua’s 32nd International Conference Programme Qatar

Timetable for TUESDAY 6 October 2015 continued
Special ISQua Session
Level 2, Auditorium 3
Improving health care quality ‘one tweet’ at a time
(Further Info. Pg. 71)
Speakers: David Bates; US, Yu-Chuan (Jack) Li; TW, Jeffrey
Braithwaite; AU, Edda Costarelli; IT, Teresa Tono; CO(Please note: You must be an ISQua Expert, ISQua Member or an ISQua
Fellow to attend this session)

15:15 – 15:45

Afternoon Break

15:45 – 16:45

Afternoon Plenary and Awards
Level 1, Theatre
Chair: Peter Carter; ISQua
Afternoon Plenary: Medication Safety – problems, solutions
and challenges (Further Info. Pg. 72)
Speaker: Bryony Dean Franklin; UK
ISQua Awards: Fellowship and Emerging Leaders Programme
Clifford Hughes; ISQua

17:00 – 18:30

Poster Reception
Ground Floor

52

ISQua’s 32nd International Conference Programme Qatar

TUESDAY MORNING 08:45 - 10:00
6 October 2015

PLENARY AND AWARDS
Level 1, Theatre

Chair: Jamal Al Khanji; QA

Morning Plenary
David Marx; US (60 Minutes)
Building a Culture of Accountability: Hospitals, nursing facilities, andambulatory care facilities all face the task of building a stronger culture ofaccountability within their organizations. David Marx, recognized as a father of“Just Culture” concepts, will explore the movement to build more accountablecultures within organizations. He will discuss how organizations strive to help
a group of inescapably fallible human beings produce good patient results.
This will include the building a strong reporting and investigative culture, as
well as the task of helping clinicians make good choices in their provision ofcare. David will link today’s general human resource practices and methodsof regulatory oversight with the outcomes organizational leaders try tocreate. He will provide insights for organizations striving to create a moreaccountable culture.
International Accreditation Awards (15 Minutes)
Triona Fortune; ISQua

TUESDAY MORNING 10:30 – 12:00
CONCURRENT SESSIONS
B1

Improving Care and Accounting for Cultural Issues

Level 1, Press Room

Chair: Chris Brook; AU

Tuesday Morning: 10:30 – 12:00 (15 Minutes each)
Increase of Adverse Events Notifications: A Change in Institutional Culture
Abstract no. 1852
A. Pirutti, G. Ruiz Cruz; BR
Using Models for Continuous Quality Improvement to Improve Paediatric
Enrolment in the HIV/AIDS Care and Treatment Clinics Abstract no. 1189
B. Mbwele, B. Chirangi; TZ

53

ISQua’s 32nd International Conference Programme Qatar

Session Outlines for TUESDAY 6 OCTOBER 2015 continued

Cultural Safety in Maternity Care Workshops: High Fidelity Simulation
as a Conduit to Quality Improvement and Enhanced Collaboration
Abstract no. 1285
S. Andy, B. Gibson-Thorpe, B. Bulle, K. Freeman; AU
Clinical Protocol of Sepsis Early Detection Developed for Brazilian
Culture Reality Abstract no. 1841
T. Sotto Mayor, M. Machado, M. Damasceno, F. Folco; BR

B2

Health Information Technology

Ground Floor, Auditorium 1

Chair: Azhar Ali; US

Tuesday Morning: 10:30 – 11:15 (45 Minutes)
Session 1: eHealth and Quality of Care
Speaker: Hans C. Ossebaard; NL
eHealth is about the use of information and communication technology
to reinforce health and health care. It refers to forms of prevention andeducation, diagnostics, therapy and care delivered through technology,
independently of time and place. eHealth also generates new contents
of care such as ‘blended’ care where conventional mental health care is
combined with online interventions. Most stakeholders have high hopes andgreat expectations of eHealth’ potential. eHealth allegedly strengthens thepossibilities for self-management and participation of patients. It supposedly
increases range and impact of disease prevention.
It drives global health care innovation and curbs expenditures. In short,eHealth consolidates the public interests of affordability, quality andaccessibility. Does eHealth really improve quality and safety in care? Whatis the state-of-the-art anno 2015? In my presentation – which is more thanjust a lecture – I will review some recent studies on this relationship, promote
the eHealth=Health concept, criticize techno-utopianism and observe that
as of now there is sufficient evidence-base to accept that eHealth actuallycontributes to solving global health care issues e.g., preserving quality ofcare with less resources. I will conclude that now we should focus on building
eHealth into the care system, with support from improvement sciences.

54

ISQua’s 32nd International Conference Programme Qatar

Tuesday Morning: 11:15 – 12:00 (45 Minutes)
Session 2: Adverse Drug Events and the need for Health Information
Technology in an Academic Hospital in Saudi Arabia
Speaker: Hisham Aljadhey; SA
In the Adverse Drug Events in Saudi Arabia (ADESA) study we investigated
the incidence of adverse drug events (ADEs) prospectively in four Saudi
hospitals. Among these hospitals an academic hospital in which we found that
96% of the preventable ADEs occurred in the ordering stage. Therefore, anintervention to target this stage was implemented which included electronicprescribing of all medication orders. It is expected to have lower incidence ofADEs in the prescribing stage. Other benefits from applying this intervention
included an improvement in efficiency and reducing waiting time in theoutpatient pharmacy significantly. This presentation will describe the ADESA
study and the implementation of the intervention.

B3

Patient Centred Care

Level 1, Room 105

Chair: Stephen Clark; AU

Tuesday Morning: 10:30 – 12:00 (15 Minutes each)
Risk Management: From Controls to Resident Advancement in Irish
Designated Centres Abstract no. 1658
O. Gilvarry, J. Sweeney, M. Murphy; IE
What do Patients Value in the UAE: A Cross Sectional Analysis of Patient
Experience Abstract no. 1146
S. Devkaran, P. N. O’ Farrell; AE
Towards an HIV-Free Generation: Putting the Needs and Values of HIVPositive Mothers and their Babies at the Forefront of their Care
Abstract no. 1485
T. Nsubuga- Nyombi, E. Karamagi- Nkolo, M. Namwabira, J. Draru; UG
Performance of Patient & Family Rights in Malaysian Accredited Public andPrivate Hospitals Abstract no. 1173
Y. T. Poh, K. Marikar; MY
Patient Characteristics predict little of the risk for adverse events during
Heart Failure Hospitalizations Abstract no. 2024
J. Huddleston, S. Romero Brufau, J. Naessens; US

55

ISQua’s 32nd International Conference Programme Qatar

Session Outlines for TUESDAY 6 OCTOBER 2015 continued

B4

Patient Safety

Level 1, Room 103

Chair: Karen Linegar; AU

Tuesday Morning: 10:30 – 11:15 (45 Minutes)
Session 1: European Union Network for Patient Safety and Quality of Care(PaSQ)
Speakers: Jean Bacou; FR, Erica de Loos; NL, Lena Mehrmann and Jasna
Mesaric; HR
During this session the European Union Network for Patient Safety andQuality of Care (PaSQ) will be presented, focusing on tools proposed topractitioners and risk managers to fulfil local needs in terms of good practices
exchange and implementation. The PaSQ database containing about 400
good clinical and organizational practices will be introduced, focusing onthemes chosen by the audience. The added value of PaSQ at national level will
be addressed through an example. The European Commission’s perspectives
in the field of Patient Safety and Quality of care will also be addressed.
Tuesday Morning: 11:15 – 12:00 (45 Minutes)
Session 2: Global Tracheostomy Collaborative
Speaker: David Roberson; US
This talk will review why tracheostomy is a high risk medical device andthe data demonstrating an unacceptably high frequency of morbidity andmortality in the postoperative period. We will then examine the programme
at the small number of exemplar hospitals that have made remarkable
strides in reducing this morbidity and mortality. We’ll discuss why a quality
improvement collaborative is a good choice for disseminating improvement
strategies. We’ll review the formation and launch of the Global Tracheostomy
Collaborative and present preliminary data demonstrating improved outcomesin GTC member hospitals. We’ll finish by reviewing future directions for the
GTC, and for improvement in tracheostomy care worldwide.

56

ISQua’s 32nd International Conference Programme Qatar

B5

Education and Research in Quality and Safety

Level 1, Theatre

Chair: Robert Crone; US

Tuesday Morning: 10:30 – 12:00 (90 Minutes)
The Clinical Care Improvement Training Program (CCITP) – International
Collaboration as a Strategy To Improve Hospital Care: What Works, What
Doesn’t, and Strategies for the Future
Speakers: Reham Hassan and Sajith Pillai; QA, Duncan Phillips; US
The Institute of Medicine defines patient-centered care as: “Providing carethat is respectful of and responsive to individual patient preferences, needs,
and values, and ensuring that patient values guide all clinical decisions.”
Patients and their families must be at the heart of everything caregivers do.
Clinicians in clinical microsystems are often divorced from the improvement
efforts of their organization. Initiatives overseen by quality improvement
leaders, with little involvement of clinical staff, are being done withoutawareness of actual patient preferences and needs. The culture of QI seems to
many clinical staff to be focused primarily on meeting accreditation standards
rather than on improving patient care. Fundamentally, this disconnect
between QI experts within hospitals and their clinical staff reveals that
Improvement efforts are not truly patient centered. The question is, how canorganizations effectively engage clinicians in initiatives which focus on thepatient and demonstrably improve healthcare quality and patient safety? One
effective concept, the “Clinical Care Improvement Training Program (CCITP)”,is a four-month introductory patient centered course which effectively
engages front line staff and results in improvement in quality and patients.
This 90-minute interactive session will focus on how healthcare systems
and individual hospitals can shift improvement efforts to empowered
front line practitioners. In one case study, the implementation of a CCITP
initiative resulted in over 300 trained physicians, including more than 70
residents/trainees, and the completion of 115 quality improvement projects
with measureable outcomes. CCITP trained physicians led over 1000 otherteam members in 95% of departments across an entire 8 hospital systemin the completion of these clinical initiatives. The session will describe thecurriculum, results, how to set up a successful program, how to overcome
challenges of developing improvement capability and the benefits of thecoaching module in spreading and supporting systems redesign.
Participants will be given an opportunity to share their experiences of what
has and has not worked in developing quality improvement programs, and to
ask questions of what may work best.

57

ISQua’s 32nd International Conference Programme Qatar

Session Outlines for TUESDAY 6 OCTOBER 2015 continued

B6

Accreditation, Regulation and External Evaluation

Ground Floor, Auditorium 2

Chair: Kadar Marikar; MY

Tuesday Morning: 10:30 – 12:00 (15 Minutes each)
A Qualitative Study of Unannounced Surveys in Public Hospitals in Denmark:The Experience of Hospital Staff and Surveyors Abstract no. 1328
A. G. Junge, G. S. Rasmussen; DK
Stakeholder views of the Australian National Safety and Quality HealthService Standards: Perspectives from the New World Abstract no. 1765
D. Greenfield, A. Hogden, D. Debono, J. Braithwaite; AU
How is Feedback from National Cancer Audits used? A Mixed-Methods
Study based on views from English NHS Trust Audit Leads
Abstract no. 1335
O. Groene; UK
Implementation of Internal Quality Audit (IQA) in a Private Hospital in Hong
Kong Abstract no. 1720
T. T. Pang, S. F. Wong; HK

B7

Quality and Safety in Developing Countries

Level 1, Room 104

Chair: Rashad Massoud; US

Tuesday Morning: 10:30 – 12:00 (90 Minutes)
Strategies for Improving Healthcare
Speakers: Rashad Massoud and Amanda Ottosson; US
This session will walk participants through three short case studies,with facilitated small group discussions. Participants will then have theopportunity to report back and synthesize with the larger group. The threecase studies will address critical areas of starting up improvement efforts,
setting priorities and transitioning from one priority to the next while drawing
on personal experiences from global health experts.
Objectives:> Start-up improvement efforts> Set priorities for improving health care
> Transition to new priorities.

58

ISQua’s 32nd International Conference Programme Qatar

B8

Improving Population Health and Efficiency

Level 1, Room 106

Chair: Ezequiel Elorrio; AR

Tuesday Morning: 10:30 – 12:00 (15 Minutes each)
The Impact of Client and Family-Centred Care on the Accreditation Canada
Standards Development Process Abstract no. 1543
W. Nicklin, D. Dorschner, T. King, L. Phillips; CA
Working with a Cascade Approach to Monitor and Evaluate HIV Chronic care
Outcomes Abstract no. 1525
G. Aluma, K. B. Kasule, M. Muhire; UG
Healthcare Quality Improvement through Indicator Linkage Management
Service (ILMS) on the National Health Insurance Service in Korea
Abstract no. 1272
K. S. Bae, J. S. Yoon; KR
Reducing Surgical Intercase time using the Lean Single Minute Exchange ofDIE (SMED) Approach for Primary knee and hip Arthroplasties
Abstract no. 1336
L. Vaillancourt, O. Fichet, L. Perreault, G. Moreau; CA
Kenya: Impact of Systemic evidence based Quality Management on Material
and Neonatal Health in Kenya Abstract no. 1969
M. Marx, M. Nafula, H. Richter-Airijoki, J. Szecsenyi; DE

59

ISQua’s 32nd International Conference Programme Qatar

LUNCH BREAK: 12:00 – 13:45

Poster Viewing, Short Oral Sessions
and Sponsored Satellite Symposia
SPECIAL LUNCHTIME SESSION
Level 2, Auditorium 3
Tuesday Lunch: 12:25 – 13:40
Healthcare research for quality and safety professionals: study design,
implementation and translation
Speakers: Yu-Chuan Li; TW, David Greenfield, Anne Hogden and Deborah
Debono; AU
The goal of research is to enhance the delivery of high quality, safe, efficientand affordable health care, and in doing so improve patient outcomes.
To achieve this goal necessitates rigorous well planned, executed anddisseminated studies. This seminar is an opportunity to review the principles
and approach to conduct high quality research studies and the publication offindings. Participants will discuss how to:> identify and design a study that is grounded in the literature;> engage stakeholders and overcome challenges to successfully implementa study;> plan and report study findings, implications and future directions; and,> prepare a manuscript for publication in the official ISQua journal International Journal for Quality in Health Care (IJQHC).
We believe that this seminar will help in your endeavour to publish in a highquality journal such as IJQHC.

60

ISQua’s 32nd International Conference Programme Qatar

SPONSORED LUNCHTIME SESSION with Telstra Health
Ground Floor, Auditorium 2
Tuesday Lunch: 12:45 – 13:40
Big data in Healthcare: Hospital patient outcomes
improvement - international experience
Speaker: Keith Schlagbauer; ZA
This session will cover both international/multi-country and national/regional
approaches to improving patient outcomes through the use of data andbenchmarking. Telstra Health has worked with more than fifty hospitals in 12
countries over the past four years in an international collaborative: Dr Foster
Global Comparators.
Additionally, for the past 15 years we have provided hospitals with clinicaloutcomes benchmarking solutions at a national/regional level.
After this session, participants will be able to:> Appreciate the value in linking international/multi-country datasets tomonitor hospital performance, drive academic research and improve
patient outcomes.
> Examine learnings obtained from hospitals across these countries in
specific clinical areas including Stroke, Colorectal Surgery and Acute
Myocardial Infarction.
> Gain insight into analytical software tools that are available to provide
granular level analytics capabilities.
> Understand the benefits hospitals and healthcare organisations haveexperienced from applying these tools and approaches.

61

ISQua’s 32nd International Conference Programme Qatar

SHORT ORAL PRESENTATIONS
12:50 – 13:30
BP1

Accreditation, Regulation and External Evaluations

Level 1, Room 103

Chair: Solvejg Kristensen; DK

Tuesday Lunch: 12:50 – 13:30 (5 Minutes each)
Attitudes of Hospital Staff and Surveyors towards Unannounced Hospital
Surveys: Primary Reporting of Survey Results Abstract no. 1431
K. B. Simonsen, M. B. Jensen, G. S. Rasmussen, L. H. Ehlers; DK
A Study on the Tendency of Performance for Hospital Accreditation
Surveyors in Taiwan Abstract no. 1839
S. W. Lin, Y. Ping, S. Y. Chen, C. I. Huang; TW
Identifying the Knowledge Resources that Accrue from the Participation ofPeer Surveyors in the Surveyor Workforce Abstract no. 2010
J. A. Lancaster; AU
Hospital Accreditation: The Role of Organisational Design Factors, Market
Intensity and the Association with Hospital Performance
Abstract no. 1695
V. Wardhani; ID
Quality of In-Hospital Care Before, During and After Accreditation:
A Nationwide Study Abstract no. 1948
S. B. Bogh, E. Hollnagel, S. P. Johnsen; DK
A Review on the Awareness and Impact of Hospital Accreditation in Korea
Abstract no. 2230 (5 mins)
S. H. Suk, Y. Y. Jung, I. T. Park; KR

BP2

Patient Safety

Level 1, Room 104

Chair: Jan Mackereth-Hill; UK

Tuesday Lunch: 12:50 – 13:30 (5 Minutes each)
The Global Trigger Tool: A Systematic Review of the Methods Used andOutcomes Reported Abstract no. 1459
P. Hibbert, C. J. Molloy, T. D. Hooper, J. Braithwaite; AU

62

ISQua’s 32nd International Conference Programme Qatar

Ensuring Safe Transfer of Medical Discharge Information from Hospital to
the Community Abstract no. 1582
C. Kelly, J. Samers, H. Booth, M. Van Beveren; AU
Effective Stepwise Improvement of quality Indicators over 10 Years in a
Medical Center Abstract no. 1602
C. H. Wu, C. T. Lee, F. C. Lee, H. C. Wang, J.H. Chuang; TW
Transforming Healthcare in Qatar: Hamad Medical Corporations Strategy for
Delivering Best Care, Always Abstract no. 1707
C. H. Pain, D. J. Vaughan, M. Hassan Abdulla, J. Ali A.A. Al Ajmi; QA
The Use of Claims Submission Data in the Development and Measurement of
Quality Performance Indicators in the State of Qatar
Abstract no. 2209
F. M. H. Ali, K. K. P. Fan, O. Gjebrea, H. Reka; QA

BP3Patient Safety

Level 1, Room 105

Chair: Natalie Taylor; AU

Tuesday Lunch: 12:50 – 13:30 (5 Minutes each)Construction-Related Power Outages in a Cardiac Hospital
Abstract no. 1232
J. A. Robblee, M. Cleland, T. Zakutney; CA
FS-Systemet: Developing a System for Data Collection of Diabetes Mellitus
in Norway Abstract no. 1935
T. Dimoski; NO
A Seven Years Assessment, Following Implementation of a Computerised
Incidents Reporting System in Geneva University Hospital (HUG)
Abstract no. 2008
A. Ourahmoune, S. Vallon, P. Chopard; CH
Patient Safety Friendly Hospital Initiative: Initial Step towards Establishing a
National Patient Safety Program in Qatar S. M. Abstract no. 1382
S. Shamseldin, H. A. Al-Katheeri, R. B. Nusr, F. M. Hussain Ali; QA
Cohesive Initiates to Reduce Consumption of Medicine and Ensure Optimal
Pharmacological Treatment Abstract no. 1254
M. Bertelsen, A. Hertz; DK
63

ISQua’s 32nd International Conference Programme Qatar

Session Outlines for TUESDAY 6 OCTOBER 2015 continued

BP4

Improving Population Health and Efficiency

Level 1, Room 106

Chair: Edward Broughton; US

Tuesday Lunch: 12:50 – 13:30 (5 Minutes each)
The Pareto Principle for Quality Improvement (QI) Initiatives: Indicator-BasedQI System as Key to Clinical Assessments and Priority Setting in Tanzania
Abstract no. 1191
S. Kubaj, M. Marx, B. Ngoli, E. Nangawe; DE, TZ
Improving Care for Patients with Non-Communicable Diseases in Georgia is
Cost-Saving Abstract no. 1456
E. Broughton; US
Effect of Prenotification by Emergency Medicine System on the Stroke,
Collaboration between Ambulances and Emergency Departments, a New
Experience of Kaohsiung City, Taiwan Abstract no. 1055
S. C. Hung, W. H. Lee, C. T. Kung, Y. J. Liu; TW

BP5

Health Information Technology

Level 1, Press Room

Chair: Takeshi Morimoto; JP

Tuesday Lunch: 12:50 – 13:30 (5 Minutes each)
How EHealth can Improve Quality and Safety of Intersecotral Care? A Survey
Based Study Abstract no. 1255
M. Holderried, S. Vosskuehler, F. Holderried, V. E. Schoch; DE
Practical Approaches and Demands for Promoting the Utilization of Clinical
Practice Guidelines in Japan Abstract no. 1482
A. Okumura, N. Yamaguchi, M. Yoshida; JP
Incidence and Variation of Discrepancies in Recording Chronic Conditions inAustralian Hospital Administrative Data Abstract no. 1759
H. Assareh, H. M. Achat, J. M. Stubbs, K. Hill; AU
Managing Ubiquitous Healthcare in the Hospital of the Future: A Proposal for
the Brazilian Health Community Abstract no. 2212
F. Leite Gastal, C. Costa, R. Righi, J. L. Barbosa; BR

64

ISQua’s 32nd International Conference Programme Qatar

TUESDAY AFTERNOON 13:45 – 15:15
CONCURRENT SESSIONS
B9

Improving Care Accounting for Cultural Issues

Level 1, Theatre

Chair: John Sweeney; ISQua

Tuesday Afternoon: 13:45 – 14:30 (45 Minutes)
Session 1: Using a Culturally Sensitive Approach to Improve Patient Care
Speaker: Taroub Harb Faramand; US
Achieving sustained improvement in health requires culturally-sensitive
approaches which take the different needs, constraints, and opportunities thatwomen, men, girls, and boys in different cultures face into account and which
respond strategically in the design, implementation, and evaluation of healthprojects. Building quality and safety into the health care system necessitatesthat systems are responsive to the needs of patients, which are heavily
influenced by socially constructed roles, behaviours and attributes consideredappropriate for males and females of different ages. The session will include
a 30-minute presentation highlighting the USAID ASSIST Project’s innovative
seven-step approach to address cultural issues throughout the stages ofa program to improve health outcomes. The approach has been tested ina variety of contexts and thematic areas, including in non-communicabledisease programs, maternal health and family planning programs, and HIV/AIDS programs and has achieved improved service utilization, retention incare, and a decrease in adverse events. Examples from multiple countries
and relevant resources will be shared. The presentation will be followed by a
30-minute interactive skill building activity and discussion which will includesensitizing participants to how different cultural issues impact the qualityof health projects, services, and systems, and will draw on participants’experiences.
Tuesday Afternoon: 14:30 – 15:15 (45 Minutes)
Session 2: Play, Preparation and Pre-Anaesthesia Testing: Developing
Quality Experiences for Children and Families
Speakers: Toni Crowell-Petrungaro and Rosalie F. Tassone; QA
Building quality in healthcare begins with building trust and positive
patient experiences at each stage of the patient’s journey, especially when
uncertainty and anxiety is inherent. The presenters will share their experiencein developing a comprehensive, inter-disciplinary Pre-Anaesthesia Testing(PAT) clinic in a developing hospital in Qatar. This patient and family
centered care approach incorporates and addresses cultural, developmental,
psychosocial, and medical needs of the paediatric patient and his/her family.

65

ISQua’s 32nd International Conference Programme Qatar

Session Outlines for TUESDAY 6 OCTOBER 2015 continued

Within the visit children engage in medical play within a mock operatingroom environment, prepare for the surgical process in developmentally
appropriate ways, and practice coping techniques; achieving a sense of
mastery and control that will decrease anxiety and support compliance.
Additionally, parents have the same opportunities to prepare for their role insupporting their child throughout the surgical process, have their questions
and concerns addressed, and are connected to resources accessible both in
the moment and on-line to support understanding, coping, and the formationof partnerships with healthcare providers.

B10

Health Information Technology

Level 1, Room 106

Chair: Sarper Tanli; AE

Tuesday Afternoon: 13:45 – 14:30 (45 Minutes)
Session 1: Digital Hospital: A French National Program to develop Health
Information Technology (HIT) Implementation and by the same toPotentiate Quality and Safety
Speaker: Bruno Lucet; FR
The digital hospital policy defines a development plan and modernizing
hospital information systems; it aims to set priorities and goals for the next
years, mobilizing all stakeholders and supporting health facilities in processing
by the information technology and communication.
This program is run by different operators from the Ministry of Health inconjunction with French Authority for Health (HAS). A set of indicators has
been developed to drive improvements.
A relationship between the indicators of digital hospital program and therequirements of the accreditation manual has been established and these
indicators are taken into account to drive improvements in the HCO’s quality
accounts; during the accreditation survey and are linked to the accreditation
process.

66

ISQua’s 32nd International Conference Programme Qatar

Tuesday Afternoon: 14:30 – 15:15 (20 Minutes each)
Session 2: Health Information Technology Orals
Strengthening Patient Safety through the traceability management Systemwith Serial number of Pharmaceutical Products on a real time basis
Abstract no. 2208
D.-J. Choi, E. J. Cha; KR
Say “Hello” to the Camera: using simulation to test a Video Telehealthsystem and train Healthcare professionals to develop rapport with Callers
Abstract no. 1690
R. Clay-Williams, N. Taylor, M. Baysari, D. Zalitis; AU

B11

Patient Centred Care

Ground Floor, Auditorium 2

Chair: Shams Syed; WHO

Tuesday Afternoon: 13:45 – 15:15 (90 Minutes)
Towards people-centred and integrated health service approaches: how tobetter integrate the patients’, families’ and communities’ perspectives?
Speakers: Nuria Toro Polanco; WHO, Nittita Prasopa-Plaizier; WHO, B K Rana;
IN, Karin Jay; US, Dato Azman Abu Bakar; MY, Elom Otchi; GH, Ezequiel
García-Elorrio; AR, Philippe Michel; FREngaging and empowering people is one of the five interdependent strategic
directions of the WHO Strategy on People-Centred and Integrated HealthServices (PCIHS). It is about providing the opportunity, skills and resourcesthat people need to be articulate and empowered users of health services. It
aims to unlock individual and community resources for action at all levels, sothey become informed partners in managing their own health, co-producing
healthy environments, collaborating with the health sector and contributing tohealthy public policy.
This strategy regards patients, families and communities as participants andbeneficiaries of health systems that respond to their needs and values in ahumane and holistic way. The challenge is how to translate this global vision
into a local reality where engagement is expected, encouraged, facilitated andappreciated.
To support the realization of the PCIHS Strategy, WHO is developing the“Patient and Family Engagement Framework”, which articulates practical
approaches - the “how”- to engage and empower. It aims to facilitate
meaningful and respectful patient-professional engagement throughempowering and strengthening capacity of both parties.
The session will be interactive, with a focus on the implementation side.
The panel will explore, with the audience, ideas and possibilities on how to
implement the PCIHS Strategy through engagement and empowerment intheir own settings.
67

ISQua’s 32nd International Conference Programme Qatar

Session Outlines for TUESDAY 6 OCTOBER 2015 continued

B12

Patient Safety

Level 1, Room 105

Chair: Kees van Dun; NL

Tuesday Afternoon: 13:45 – 15:15 (15 Minutes each)
Executive Patient Safety WALKROUNDS Enhance Patient Safety Culture andempower Staff Records Abstract no. 2133
K. A. Mohamed, B. Alhouri, A. Mustafa, M. Janahi; QA
Minimising Post-Operative risk through use of a Post-Anaesthetic Care Tool
(PACT) Abstract no. 1486
M. Street, N. M. Phillips, B. Kent; AU
Engagement for Patient Safety: Umbrella Strategies for Thai Patient Safety
Program Abstract no. 2050
P. Limpanyalert, S. Kunaratnapruk, A. Supachutikul, N. P. Plaizier; TH
Debriefing to improve safety culture and reduce preventable Obstetrical
Harm Abstract no. 1060
S. Powell; US
The meaning of Patient Safety Culture for patient outcomes– Is the glass half
empty or half full? Abstract no. 2044
S. J. Brandis, S. Schleimer; US

B13

Education and Research in Safety and Quality

Level 1, Room 104

Chair: Jean Bacou; FR

Tuesday Afternoon: 13:45 – 15:15 (15 Minutes each)
Does Radiographic Technologists’ Communication skills play a role inensuring efficient Procedure and Impact Patient Satisfaction?
Abstract no. 1889
H. Ali, A. H. Tasneem, S. M. Naqvi; PK
Improving Quality through Academic Primary Care Health Networks
Abstract no. 1209
J. Ovretveit; SE

68

ISQua’s 32nd International Conference Programme Qatar

The Implementation of the Diarrhoea Alert System for Antibiotics-Related
Diarrhoea: The Jade Study Abstract no. 1641
M. Sakuma, T. Nakamura, D. W. Bates, T. Morimoto; JP
The effect of Citizenship Status on Satisfaction with Healthcare Services:
Implications for Policymaking in Qatar Abstract no. 1617
S. M. Khaled, H. F. Abdul Rahim; QA

B14

Accreditation, Regulation and External Evaluation

Ground Floor, Auditorium 1

Chair: Moyra Amess; UK

Tuesday Afternoon: 13:45 – 14:30 (45 Minutes)
Session 1: QH Accreditation: Can we construct a unique recognition system
for Healthcare Quality?
Speakers: Susana Lorenzo and Manuel Vilches; ES
Currently there is no universal model or recognition for quality in the healthcare settings. In each country certifications and quality systems are used,utilizing different measurement and evaluation tools.
The Spanish Institute for Development and Integration of Health (IDIS), a
non-profit organisation established in 2010 to bring the private healthcare
sector together and promote the improvement of health in Spain, decided todevelop a Synthetic Quality Indicator (SQI), a recognition system integrating
in a single data set, aggregate weighted quality components. In the project,conducted in collaboration with the Spanish Society for Quality in Healthcare,different organizations have participated; including the Spanish Quality
Association and experts representing the different Autonomous Communities
to ensure scientific validity.
The SQI established after conducting a Delphi study has managed to identify,
agree and weigh the different standards applied by all the quality systems
currently used in the Spanish healthcare hospitals. It is a measurement
unit that integrates in a single data set all weighted quality components. It
considers all the certifications and recognitions of each organization. The SQI
can be used by any organization, public or private.

69

ISQua’s 32nd International Conference Programme Qatar

Session Outlines for TUESDAY 6 OCTOBER 2015 continued

Tuesday Afternoon: 14:30 – 15:15 (45 Minutes)
Session 2: Working together with other Accrediting Organizations
Speakers: Anne Chenoweth and Holly Rapp; US
The AABB has found that working in collaboration with our accrediting
partners has been a large step forward in customer service to our accreditedorganizations.
In the face of declining resources and personnel, multiple external
assessments by different accreditors has become a burden to ourorganizations. By working in cooperation with other accreditors such as theCollege of American Pathologist and A2LA, the AABB has made a conscious
effort to reduce this burden and maintain voluntary accreditation to movepatient safety and quality forward.
The presenters will address how the concept of collaboration was started
and its history. Also they will openly discuss the challenges and rewards ofthe existing programs both from the accreditor and accredited organizations
perspective.

B15

Quality and Safety in Developing Countries

Level 1, Press Room

Chair: Salma Jaouni; JO

Tuesday Afternoon: 13:45 – 15:15 (15 Minutes each)
Lebanese National Accreditation System a success story, and useful Pattern
for Regional Healthcare Facilities Abstract no. 1933
A. S. Olleik, S. I. Al Rabbaa; LB
Failure mode and effect Analysis (FMEA) for Implementation of Clinical
Practice Guidelines at a Tertiary Care Teaching Hospital in Saudi Arabia
Abstract no. 1434
A. M. I. Babiker, Y. S. Amer, H. A. A. Wahabi, K. A. Alswat; SA
Implementation of Quality Assurance Program (QAP) in Sudanese Hospitals:
Lessons Learned Abstract no. 2184
H. Awadalla; SD

70

ISQua’s 32nd International Conference Programme Qatar

SPECIAL ISQua SESSION
Level 2, Auditorium 3
Tuesday Afternoon: 13:45 – 15:15 (90 Minutes)
Improving health care quality ‘one tweet’ at a time
Speakers: David Bates; US, Yu-Chuan (Jack) Li; TW, Jeffrey Braithwaite; AU,
Edda Costarelli; IT, Teresa Tono; CO(Please note: You must be an ISQua Expert, ISQua Member or an ISQua Fellow to attend
this session)

In less than a decade, social media has opened up unprecedented new
possibilities for health literacy, clinical care, appointment setting andreminders, diagnostic test results reporting, health information sharing,prescription notifications, peer-to-peer communication and public
engagement. In response, providers, health systems and governments
have launched numerous social media-based initiatives with variable intent
and impact, from online quality ratings for providers and physicians, topatient interaction and public engagement. Critics warn about the risks ofconsumer-generated content, breaches of patient privacy, a disruption of
personal–professional boundaries, licensing and legal issues. Has social mediabased engagement truly democratized service delivery? What do weblogs,
instant messaging, video chats and social networks have to offer to quality
improvement and patient-centred care? And where exactly do we want todraw the line?
When tweeting at this session please us #ISQuaMEF

71

ISQua’s 32nd International Conference Programme Qatar

TUESDAY AFTERNOON 15:45 – 16:45
6 October 2015

PLENARY AND AWARDS
Level 1, Theatre

Chair: Peter Carter; ISQua

Afternoon Plenary: Medication Safety – problems, solutions and challenges
Bryony Dean Franklin; UK (45 Minutes)
The use of medication is one of the most common interventions in today’s
healthcare. Medication use takes place in many different settings andinvolves many different health care professionals as well as patients andtheir carers – and errors can arise at any stage. This presentation will set thescene by describing some of the problems that can occur, before consideringsome solutions and challenges, drawing on evidence in this field. Potential
solutions include the use of technology (both high tech and low tech),human factors, system design, communication strategies and greater patient
involvement. Suitable solutions must also take into account both a ‘medical’view of safety (the avoidance of harm) and a ‘patient’ view of safety (‘feelingsafe’). Challenges include the importance of context (what works in what
setting may not work in another), fidelity of implementation, unintended
consequences, and the ubiquitous nature of medication use and wide range ofstakeholders involved. During the presentation I hope to inspire delegates toaddress at least one of these challenges in their own area.
ISQua Awards
Fellowship and Emerging Leader Programme (15 Minutes)
Clifford Hughes; ISQua

72

ISQua’s 32nd International Conference Programme Qatar

Timetable for
WEDNESDAY 7 October 2015
MORNING
08:00 - 08:45

Welcome Coffee with Trade Exhibitors
Ground Floor

08:45 - 10:00

Morning Plenary and Awards
Level 1, Theatre
Chair: Rene Amalberti; ISQua
Welcome to Japan 2016
Plenary Speaker: Tom Nasca; US
Distinguished Service Awards
Clifford Hughes; ISQua

10:00 – 10:30

Morning Break

10:30 – 12:00

CONCURRENT SESSIONS - (C1 – C9)
C1 - Improving Care Accounting for Cultural Issues
Ground Floor, Auditorium 1
Chair: Ali Amer Al Sanousi; QA
Session 1: Improving Healthcare Quality: Impact of transplanting anestablished medical school to enhance a healthcare system and thecommunity it serves (Further Info. Pg. 76)
Speaker: Javaid Sheikh; QA
Session 2: Qatar’s social health insurance and using insurance as adriver for quality (Further Info. Pg. 77)
Speaker: Faleh Mohammed Hussain; QA
C2 - Health Information Technology
Level 1, Press Room
Chair: Rainu Kaushal; US
Short Orals x 15 minutes each (Further Info. Pg. 78)
C3 - Patient Centred Care
Level 1, Theatre

Chair: David Ballard; US

Accelerating the implementation of Person-Centred Care
(Further Info. Pg. 78)
Speakers: Darshan Patel and Helen Crisp; UK
C4 - Patient Safety
Level 1, Room 105

Chair: Stephen McAndrew; UK

Short Orals x 15 minutes each (Further Info. Pg. 79)

73

ISQua’s 32nd International Conference Programme Qatar

Timetable for WEDNESDAY 7 October 2015 continued
C5 - Education and Research in Quality and Safety
Level 2, Auditorium 3
Chair: Nancy Dixon; UK
The Hospitalist in Holland: Bridging the gap on Quality and Safety(Further Info. Pg. 79)
Speakers: Arthur Bouwman, Justin Drupsteen, Marjolein Schouten,
Catharina Farajian and Esmée Vural; NL
C6 - Accreditation, Regulation and External Evaluation
Level 1, Room 103
Chair: Anne Chenoweth; US
Short Orals x 15 minutes each (Further Info. Pg. 80)
C7 - Quality and Safety in Developing Countries
Level 1, Room 106
Chair: Bhupendra Rana; ISQua
Short Orals x 15 minutes each (Further Info. Pg. 81)
C8 - Improving Population Health and Efficiency
Ground Floor, Auditorium 2 Chair: Jack Best; AU
Health Promotion: Finding Mission in Omission (Further Info. Pg. 81)
Speakers: María J. Pumar-Méndez, Olga López-Dicastillo andAgurtzane Mujika; ES
C9 - Patient Safety
Level 1, Room 104

Chair: James Robblee; CA

Short Orals x 15 minutes each (Further Info. Pg. 82)

LUNCHTIME 12:00 - 13:45
12:50 - 13:30

Short Orals x 5 Minutes (CP1 –CP4) (Further Info. Pg. 83-84)

AFTERNOON
13:45 – 14:45

CONCURRENT SESSIONS - (C10 –C16)
C10 - Health Information Technology
Level 1, Theatre
Chair: Helen Crisp; UK
Patient Centred Care using Digital Health Technologies
and evidence and progress towards a learning health system co-care(Further Info. Pg. 85)
Speaker: John Øvretveit; SE
C11 - Patient Centred Care
Level 1, Room 103
Chair: Anne Hogden; AU
Short Orals x 15 minutes each (Further Info. Pg. 85)

74

ISQua’s 32nd International Conference Programme Qatar

Timetable for WEDNESDAY 7 October 2015 continued
C12 - Patient Safety
Ground Level, Auditorium 2 Chair: Janne Lehmann Knudsen; ISQua
Positive and Safe: An English Approach to Reducing the Need for
Restrictive Intervention (Further Info. Pg. 86)
Speakers: Ben Thomas and Dave Atkinson; UK
C13 - Education and Research in Quality and Safety
Level 1, Room 106
Chair: Rashad Massoud; US
Short Orals x 15 minutes each (Further Info. Pg. 86)
C14 - Accreditation, Regulation and External Evaluation
Level 1, Room 105
Chair: Claudia Jorgenson; US
The Next Frontier in Patient Safety – using bar codes to reduce theburden of external evaluation (Further Info. Pg. 87)
Speakers: Paul vanOstenberg; US, Thomas de Rijdt and Tania Snioch; BE
C15 - Quality and Safety in Developing Countries
Ground Floor, Auditorium 1
Chair: Shams B. Syed; WHO
From engaging for patient safety to empowering for people-centred
and quality universal health coverage: what will it take?
(Further Info. Pg. 88)
Speakers: Denice Klavano; CA, Elom Otchi; GH, Kadar Marikar; MY, Huda
Amer Al-Katheeri; QA, Supachai Kunaratanapruk; TH, Mondher Letaief;WHO
C16 - Improving Population Health and Efficiency
Level 1, Room 104
Chair: Jack Li; ISQua
Short Orals x 15 minutes each (Further Info. Pg. 89)
14:45 - 15:50

Afternoon Plenary and Awards
Level 1, Theatre
Chair: Wendy Nicklin; ISQua
ISQua Awards: Poster and Reizenstein
Triona Fortune; ISQua, Helen Crisp; UK, Jack Li; ISQua
Closing Plenary
Speaker: Abdul Rahman Jazieh; SA

15:50 - 16:00

President’s Closing Remarks
Clifford Hughes; ISQua

75

ISQua’s 32nd International Conference Programme Qatar

WEDNESDAY MORNING 08:45 - 10:00

7 October 2015

PLENARY AND AWARDS
Level 1, Theatre

Chair: Rene Amalberti; ISQua

Welcome to Japan 2016 (15 Minutes)
Morning Plenary Speaker
Tom Nasca; US (45 Minutes)
Distinguished Service Awards
Clifford Hughes; ISQua (15 Minutes)

WEDNESDAY MORNING 10:30 – 12:00

CONCURRENT SESSIONS
C1

Improving Care Accounting for Cultural Issues

Ground Floor, Auditorium 1

Chair: Ali Amer Al Sanousi; QA

Wednesday Morning: 10:30 – 11:15 (45 Minutes)
Session 1: Improving Healthcare Quality: Impact of transplanting an establishedmedical school to enhance a healthcare system and the community it serves
Speaker: Javaid Sheikh; QA
In 1995 under the leadership of Qatar’s First Lady, Sheikha Mozah bint Nasser, thenon-profit Qatar Foundation was established to promote health and healthcare,education, science, and community development and to “support Qatar on its
journey from a carbon economy to a knowledge economy by unlocking humanpotential”.
As part of this effort, in 2001, New York’s Weill Cornell Medical College signed anagreement with the Qatar Foundation to establish the World’s first international
branch campus of an established US medical school.
The program began in the fall of 2002 and graduated its first class of students
receiving the Cornell University Doctor of Medicine (MD) degree in 2008. Since
that time the College of Medicine in partnership with the Supreme Council of
Health, Hamad Medical Center, and the Qatar Foundation has fulfilled its mission
and aims by:> Produced 223 new physician leaders destined to return to this community> Recruited 500 medical faculty and staff to Qatar from around the world> Participated in the development of the 400 bed Sidra Medical Research Center76

ISQua’s 32nd International Conference Programme Qatar> Introduced and imbedded North American standards in undergraduate,
graduate and continuing education through developing assessment,
accreditation, and certification programs with a number of global partners.
> Established the “Health First” public health and education program for thepeople of Qatar> Created a community of biomedical researchers who in 5 years have publishedover 250 papers in prestigious scientific journals as well as three new patents> Using international standards, established a bi-institutional IRB to protect
human and animal subjects participating in research and clinical trials> Created and sponsored the Journal: Innovations in Global Medical & Health
Education> Established an ongoing Program in Continuing Professional Development forpracticing physicians, nurses and allied health professionals in the region> Begun sharing its knowledge, knowhow and success with other medical
schools and health systems in the region.
Despite its success, many challenges lie ahead. We look forward to the next
decade of growth and development of Qatar’s knowledge economy, its health andwelfare locally, regionally and globally.
Wednesday Morning: 11:15 – 12:00 (45 Minutes)
Session 2: Qatar’s social health insurance and using insurance as a driver for
quality
Speaker: Faleh Mohammed Hussain; QA
Healthcare financing in the State of Qatar (Qatar) is being re-designed to drive
healthcare quality. Voluntary social health insurance since 1965, which offered lowcost comprehensive cover for public providers and paid providers prospectively
based on historical budgets, had led to fragmented health coverage among
opt-outs, lack of provider incentives, competition and data, multiple payers withlimited price negotiating influence, inconsistent relationships between financing
and clinical outcomes or market prices, and inconsistent levels of employer costsharing. Hosting the world’s fastest population growth since 1950 and second
highest migrant population accelerated the need for action.
The new approach addresses all aspects of quality, including patient safety,
access, involvement, effectiveness, efficiency and equity, as conceptualized by
the World Health Organisation. In 2013, a new scheme was introduced called
Seha, and healthcare coverage increased to complete for nationals and nearcomplete for non-nationals by 2014. A new organization was also established in2013 to pool Seha funds and pay for Seha services, allowing it to minimize revenue
fragmentation, lower administrative costs, negotiate substantial savings, anddeter fraud. This reimburses Seha providers against the same prices to enhancecompetition on quality, and against prices based on market cost for efficiencies. It
captures all Seha episode user and provider data.
The next challenge includes incorporating appropriate pay for performancemechanisms. This is in addition to incorporating appropriate financial incentives
as part of the new health service provider agreements which began reporting on
patient safety and other quality minimum datasets in 2013.
77

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for WEDNESDAY 7 OCTOBER 2015 continued

C2

Health Information Technology

Level 1, Press Room

Chair: Rainu Kaushal; US

Wednesday Morning: 10:30 – 12:00 (15 Minutes each)
Build Cloud Computing and Intellectual Decision System to Enhance theEfficiency of Healthcare Management in Northern Medical Centre in Taiwan
Abstract no. 1928
M. Cheng-Hsien, L. Fu-Man, T. Jin-Sheng, C. Wen-Hsin; TW
A Study on the effect of Major Indicators on Health and Treatment andEfficiency Abstract no. 1636
E. Bae; KR
Evaluation of a Continuous Quality Monitoring and Feedback Initiative to
Improve Quality of Anaesthetic Care Abstract no. 1794
J. Benn, G. Arnold, D. D’Lima; UK
Applying the MSQH Electronic Assessment Tools for Hospital Accreditation
Survey helps to Improve the Effectiveness of Survey Report
Abstract no. 1563
R. Osman, K. Marikar; MY
An Internet Platform Based Toolbox for Healthcare Quality Management
Abstract no. 2199 (15 mins)
S. Sax, S. Abelfoni, A. Plueschke, I. Omogi; DE

C3Patient Centred Care

Level 1, Theatre

Chair: David Ballard; US

Wednesday Morning: 10:30 – 12:00 (90 Minutes)
Accelerating the implementation of Person-Centred Care
Speakers: Darshan Patel and Helen Crisp; UK
Globally, health services face similar challenges – ageing populations and more
people living with long-term conditions. Person-Centred Care (PCC) can meetthese challenges and achieve higher quality, safer care, by supporting people
with the knowledge, skills and confidence to effectively manage and makeinformed decisions about their health and health care, whilst ensuring people
are treated with dignity, compassion and respect. It has been called the “theblockbuster drug of the century”!
However, whilst there is agreement on benefits of PCC, implementation is
not standard practice. Using Health Foundation evidence, we will explore thechallenges of mainstreaming PCC approaches, with ideas on overcoming these.
78

ISQua’s 32nd International Conference Programme Qatar

C4

Patient Safety

Level 1, Room 105

Chair: Stephen McAndrew; UK

Wednesday Morning: 10:30 – 12:00 (15 Minutes each)Every move Counts in Medication Safety: Reducing Wrong Time Medication
Administration errors by strengthening E-Mar System at the Secondary Care
Hospitals, Karachi Abstract no. 1774
R. S. Ramji, A. I. Noorani, R. T. Meghani, S. S. Ali; PK
Positive and safe: An English approach to reducing the need for Restrictive
Intervention Abstract no. 2172
B. Thomas, D. Atkinson; UK
Building pews into the Healthcare System for Paediatric Patients of 5 Dutch
General Hospitals via the European Union Network for Patient Safety andQuality of care Abstract no. 1546
E. Van Der Schrieck-De Loos, L. V. D. Steeg, S. V. Schoten, C. Wagner; NL
Prioritization of Patients in see and Treat Front Line Areas by Experienced
Staff and creating Majors in Minor’s Area for Timely Patient Management. A
New Concept Busy ED Abstract no. 2247
S. Anjum, Y. Sharma, Y. Mohammad; QA

C5

Education and Research in Quality and Safety

Level 2, Auditorium 3

Chair: Nancy Dixon; UK

Wednesday Morning: 10:30 – 12:00 (90 Minutes)
The Hospitalist in Holland: Bridging the gap on Quality and Safety
Speakers: Arthur Bouwman, Justin Drupsteen, Marjolein Schouten, Catharina
Farajian and Esmée Vural; NL
Several stakeholders in the healthcare system in The Netherlands
acknowledged that the current approach to training doctors is more focusedon developing medical technical skills than on competences needed tolead improvement of patient care quality and safety. Also, the training of
medical specialists emphasizes super specialist skills with less attention oncomprehensive medical care. To close the gap between clinical practiceand quality and patient safety improvement, the Dutch government
officially registered a new training program for hospitalists, which integrates
comprehensive medical care with skills for leading clinical governance,
including quality improvement and patient safety. In this session we will share
our experience introducing the new hospitalist residency in The Netherlands.
We will explain the anticipated future role of the hospitalist in Dutch health careand how the residency training program was developed.

79

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for WEDNESDAY 7 OCTOBER 2015 continued

We also will present evidence related to local implementation of thehospitalist residency program and achievements so far. We will conclude
with a presentation on the ‘masterpiece’, which is a quality or patient safety
improvement project completed by the hospitalist residents in the final stage ofthe training program to demonstrate competence in the new role.

C6

Accreditation, Regulation and External Evaluation

Level 1, Room 103

Chair: Anne Chenoweth; US

Wednesday Morning: 10:30 – 12:00 (15 Minutes each)
Cohesion and Diversity bring Opportunity: A Survey of the Critical Elements,
Strengths and Challenges to an Australian Primary Care Accreditation
Program Abstract no. 1766
D. S. Debono, D. Greenfield, A. Hogden, J. Braithwaite; AU
Hospitals Accreditation Program in Romania. A Review of the First
Experiences in Implementing Accreditation at National Level
Abstract no. 1245
V. Cepoi, I. N. Iacob, I. Ilisei, G. A. Militaru; RO
Regional Analysis of Compliance to Joint Commission International’s
Hospital Accreditation Standards for Patient Safety and Quality Healthcare
at Accredited Hospitals Abstract no. 2260
P. Chang, R. Clinard; US
The New Model of Highly Intensive Acute Hospital Inspections in England:
Purpose, Process and Impact Abstract no. 1989
K. Walshe, R. Addicott, A. Boyd; UK
The Successes and Challenges in Implementing the National Accreditation
Program for Hospitals in Kuwait, Retrospective Review of Accreditation
Reports Abstract no. 1717
M. Husain, A. Elbashir, B. Al-Muthaf, G. Okasha; KW

80

ISQua’s 32nd International Conference Programme Qatar

C7

Quality and Safety in Developing Countries

Level 1, Room 106

Chair: Bhupendra Rana; ISQua

Wednesday Morning: 10:30 – 12:00 (15 Minutes each)
Lean Journey in Endoscopy Unit Abstract no. 1661
A. Sayegh, Z. Mneimneh; LB
Patient Safety in Sao Paulo State Hospitals: Preliminary Findings
Abstract no. 1911
A. M. Malik, L. Schiesari, M. L. Zanardo, R. R. Graf; BR
The Relationship between Patient Safety Culture and Patient Safety
Indicators: - Four Years’ Follow up in Taiwan Abstract no. 2166
C. M. Lo, Y. L. You, S. Liao, H. J. Lin, J. Hsu; TW
Patient Safety Situational Analysis in a Developing Country: The case of alarge Teaching Hospital Abstract no. 1986
E. H. Otchi, C. Bannerman, C. O. Peprah, R. Esena; GH

C8Improving Population Health and Efficiency

Ground Floor, Auditorium 2

Chair: Jack Best; AU

Wednesday Morning: 10:30 – 12:00 (90 Minutes)
Health Promotion: Finding Mission in Omission
Speakers: María J. Pumar-Méndez, Olga López-Dicastillo and Agurtzane
Mujika; ES
Patient safety is the prevention of medical errors, understanding by error“an act of omission or commission in planning or execution [of care] that
contributes or could contribute to an unintended result [for the patient
and the health system]” (Grober & Bohnen 2005). Building a safer Primary
Care (PC) is being strongly advocated in the recognition of the potential
for preventable harm in this setting (WHO 2012). Indeed, PC has been
entrusted with the prevention and control of a major problem threatening thesustainability of health systems: the epidemic of chronic diseases. Surprisingly,
the research agenda for patient safety in PC that is being set up does
not explicitly address the need for measuring and addressing a particular
category of medical errors to which PC is especially prone: the omission ofhealth promotion. Such omission, in addition to threatening standards in thecare provided to chronic patients may also translate into missed opportunities
to invest in people’s health and reduce burden on health systems. The session
will review and discuss the theoretical and epidemiological grounds for
introducing the theme of omissions of health promotion in the agenda for asafer PC (15 minutes). Then, examples from two successful health promotion
projects in Spain will be used to further justify this proposal (30 minutes).
15 minutes will be allocated to questions and discussion.
81

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for WEDNESDAY 7 OCTOBER 2015 continued

C9

Patient Safety

Level 1, Room 104

Chair: James Robblee; CA

Wednesday Morning: 10:30 – 12:00 (15 Minutes each)
Patient Safety in Danish Cancer Care After Primary Treatment – Attention Is
Highly Needed Abstract no. 1507
A. H. Christiansen, H. Lipczak, J. L. Knudsen; DK
Combinational effects of clinical area and Healthcare Workers’ Job Type on
the Safety Culture in Hospitals Abstract no. 1460
H. J. Jeong, B. J. Song, E. A. An, S. Y. Kim; US
How Scientific is the Plan-Do-Study-Act Method? Comparisons of the
Scientific Method and its application in chemistry and in Healthcare
Abstract no. 1975
J. E. Reed, C. McNicholas; UK
Preserving Occupational Health in the EBOLA Outbreak Crisis
Abstract no. 1187
J. J. Mira, S. Lorenzo, T. Gea, P. Anton; ES

82

ISQua’s 32nd International Conference Programme Qatar

LUNCH BREAK: 12:00 – 13:45

Poster Viewing, Short Oral Sessions

SHORT ORAL PRESENTATIONS
12:50 – 13:30
CP1

Patient Safety

Level 1, Room 103

Chair: Christopher Cornue; US

Wednesday Lunch: 12:50 – 13:30 (5 Minutes each)
Using a Standard Battery of Perception and Memory Tests to Predict RealWorld Wrong Drug Error Rates Abstract no. 2238
B. L. Lambert, S. R. Schroeder, M. M. Salomon, W. L. Galanter; US
Inpatient Participation in Medication Safety: A Qualitative Study
Abstract no. 1369
S. Garfield, S. Jheeta, C. Norton, B. D. Franklin; UK
Quality and Safety in Telehealthcare Services Abstract no. 1914
D. Baltruks, A. Corbett-Nolan; UK

CP2

Education and Research in Quality and Safety

Level 1, Room 104

Chair: Christine Dennis; AU

Wednesday Lunch: 12:50 – 13:30 (5 Minutes each)
Enhanced Training Aimed at Improving Patient Safety & Overall Quality
Abstract no. 1351
J. Kim, M. Kim, J. Lee, S. A. Lee; KR
What is the Nature of Online International Healthcare Quality and Safety
Education and how do Healthcare Professionals Perceive its Effectiveness?
Abstract no. 1514
Y. Susla; IE
The Instrumental Role of the National CPD Program in Promoting the Cultureof Continuous Quality Improvement and Patient Safety in Qatar’s Healthcare
System Abstract no. 1710
S. Aboulsoud, H. Elbanawy, C. Campbell, J. Gordon; QA
Effective use of Feedback for Professional Learning and Quality
Improvement in Healthcare: A Sociotechnical Perspective Derived from
Qualitative Case Studies Abstract no. 1824
D. D’Lima, J. Benn; UK
83

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for WEDNESDAY 7 OCTOBER 2015 continued

CP3

Education and Research in Quality and Safety

Level 1, Room 105

Chair: Salma Jaouni; JO

Wednesday Lunch: 12:50 – 13:30 (5 Minutes each)
Increasing Community Tuberculosis Case Detection in an Urban Setting.
A Community Led Intervention Abstract no. 1579
M. Muhire, H. Kisamba, T. Nyombi, E. Karamagi Nkolo; UG
HCAC Primary Health Care and Family Planning Accreditation andCertification Programs: Five Years of Experience Abstract no. 1650
S. W. Jaouni Araj, T. A. Madi, A. Shatat; JO
Positive Influence of Accreditation on Patient Safety Culture – A Follow up
Study in Taiwan Abstract no. 2163
C. M. Lo, Y. L. You, S. Liao, H. J. Lin, C I Huang; TW

CP4

Quality and Safety in Developing Countries

Level 1, Room 106

Chair: Majda Shugdar; SA

Wednesday Lunch: 12:50 – 13:30 (5 Minutes each)Responsive Regulation for Improving Quality and Overall Performance in
Health Systems: The Case of Qatar Abstract no. 1860
H. A. Al-Katheeri, F. El-Jardali, N. A. Salem, F. M. Hussein Ali; QA
The Development of the Libyan Health System to Improve the Quality of the
Health Services Abstract no. 2258
M. El Fallah; LY
Patients for Patient Safety: Public Participation in Thailand Health-Care
System Abstract no. 2018
P. Limpanyalert, S. Kunaratnapruk, A. Supachutikul, N. P. Plaizier; TH
Client Satisfaction in a Faith-Based Health Network: Findings from a Survey
in Uganda Abstract no. 2250
K. Kabali, C. Shumba, J. Mugadu, J. Miyonga; UG

84

ISQua’s 32nd International Conference Programme Qatar

WEDNESDAY AFTERNOON 13:45 – 14:45
CONCURRENT SESSIONS
C10Health Information Technology

Level 1, Theatre

Chair: Helen Crisp; UK

Wednesday Afternoon: 13:45 – 14:45 (60 Minutes)
Patient centred care using Digital Health Technologies and Clinical Registers:
examples and evidence and progress towards a learning health system for co-careSpeaker: John Øvretveit; SE
Digital technologies have been slow coming to healthcare, and have generally
underperformed. Yet the potential is great for providing the information patientsand providers need at the time and place they need it, and for improving quality
safety and reducing costs. Patients are increasingly using the technologies
for information, support, and contact with other patients and alternative
consultation, discovering that many needs can be met without physical visit.
Alternative services are more patient and customer centered, with advantages
and disadvantages. This session presents research into advanced examples of
how digital technologies have been used in formal health systems in Sweden for
PCC and co-care and in USA (Intermountain HC and Dartmouth HC) for co-careand process improvement, with evidence of improvements in outcomes and costs.
The presentation situates these as early examples of progress towards co carelearning health systems and new ways to provide services which combine thebenefits of high touch professional care, the efficiency and convenience we are
growing to expect, the potential for research but also are able to enhance humandignity. Evidence and issues concerning safety, privacy, and equity are considered.

C11

Patient Centred Care

Level 1, Room 103

Chair: Anne Hogden; AU

Wednesday Afternoon: 13:45 – 14:45 (15 Minutes each)Reconceptualising Patient-Centred Care: The Role of Family Carers Abstract
no. 1548
A. Hogden, D. Greenfield, P. Nugus, M. Kiernan; AU
Empowering Patients, What Interventions Work for Chronic Patients? Resultsof an Overview of Systematic Reviews of Patient Empowerment Interventions
Abstract no. 1687
C. Orrego, M. Ballester, L. Perestelo, R. Sunol; ES
The Consent Form: Enabling or Disabling Patients’ Active Involvement?
Abstract no. 1638
C. Stavropoulou, C. Doherty, M. Saunders; UK85

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for WEDNESDAY 7 OCTOBER 2015 continued

C12

Patient Safety

Ground Level, Auditorium 2

Chair: Janne Lehmann Knudsen; ISQua

Wednesday Afternoon: 13:45 – 14:45 (60 Minutes)
Positive and Safe: An English Approach to reducing the need for Restrictive
Intervention
Speakers: Ben Thomas and Dave Atkinson; UK
In recent years there has been growing concern across English healthcare
settings regarding the excessive and hazardous use of restrictive interventions
such as physical and mechanical restraint. Such interventions risk breachingof human rights and have been associated with significant emotional andphysical trauma, including patient deaths.
In April 2014 the UK government launched Positive and Safe: a two year
programme to reduce the incidence of restrictive interventions acrosshealthcare services and improve safety. The programme comprises five
distinct work streams:
1.

Supporting services to comply with clear standards and new national
guidance.

2. Supporting healthcare practitioners though national programmes oftraining and development.
3. Supporting commissioners to establish effective contracts with highquality services.
4. Providing professional leadership in order to deliver cultural change.
5. Monitoring progress through effective reporting and reviewing protocols.
During the session the presenters, who led the Positive and Safe initiative
for the UK Department of Health, will spend around 35 minutes outlining its
key components, along with early indicators of its impact. They will reflect
on challenges to successful implementation and report on how these were
overcome. During the final 10 minutes, will be opportunity for delegates to
explore the lessons learned and identify their broader applicability.

C13

Education and Research in Quality and Safety

Level 1, Room 106

Chair: Rashad Massoud; US

Wednesday Afternoon: 13:45 – 14:45 (15 Minutes each)Becoming a “Second Victim” in Health Care, Pathway of Recovery after
Adverse Event Abstract no. 1076
M. Panella, C. Donnarumma, C. Rinaldi, F. Leigheb; IT

86

ISQua’s 32nd International Conference Programme Qatar

The Characteristics of Falls in Hospitalized Patients in a Regional General
Acute Hospital in Hong Kong Abstract no. 1719
P. Y. V. Chan, C. K. A. Chu, H. Y. H. Cheung, K. S. Tang; HK
Epidemiology of Medical Errors Among Inpatients in Japan: The Jet Study
Abstract no. 1624
T. Morimoto, Y. Ohta, M. Sakuma, D. W. Bates; JP
Quality Improvement in the Education of Doctors of Pharmacy in the UnitedStates: A Project Update Abstract no. 1985
T. L. Warholak, J. Cooley, A. Hincapie; US

C14Accreditation, Regulation and External Evaluation

Level 1, Room 105

Chair: Claudia Jorgenson; US

Wednesday Afternoon: 13:45 – 14:45 (60 Minutes)
The Next Frontier in Patient Safety – using Bar Codes to reduce the burdenof external evaluation
Speakers: Paul vanOstenberg; US, Thomas de Rijdt and Tania Snioch; BE
The use of medications, implantable medical devices, and other hospital
supplies is a critical patient safety issue. Regulations for medicine traceability
and Unique medical Device Identification (UDI) are being released in many
countries, driving suppliers to identify and bar code their products, as well
as share data about these items. For hospitals, there is now an opportunity
to leverage supplier efforts and implement processes to relate at the point ofcare the products used to for a patient, thus creating an accurate, complete
and consistent record of activity. More importantly, scanning at the point ofcare ensures the correct product is applied to the right patient and the righttime, putting in place system based checks to improve safety and quality ofcare. With these records in place, the effort needed by the hospital to satisfy
external audit requirements is much reduced.
This panel will explore the benefits of use of global standards at the pointof care from both a patient safety and audit perspective. Participants willhear from a hospital implementing scanning of pharmaceuticals at the
point of care, GS1, the global bar code standards experts, and from JCI, theinternational accreditation organization whose recently published standards
require hospitals to identify critical supplies and relate these to patients.
Participants will take away practical ideas for implementation in their own
organisations.

87

ISQua’s 32nd International Conference Programme Qatar

Sessions Outlines for WEDNESDAY 7 OCTOBER 2015 continued

C15

Quality and Safety in Developing Countries

Ground Floor, Auditorium 1

Chair: Shams B. Syed; WHO

Wednesday Afternoon: 13:45 – 14:45 (60 Minutes)
From engaging for patient safety to empowering for people-centred andquality universal health coverage: what will it take?
Speakers: Denice Klavano; CA, Elom Otchi; GH, Kadar Marikar; MY, Huda Amer
Al-Katheeri; QA, Supachai Kunaratanapruk; TH, Mondher Letaief; WHO
Patient engagement and empowerment lead to better health outcomes,
better care, better patient experience and lower costs. People can makeinformed decisions, choose appropriate care options and seek healthinterventions appropriately when meaningfully engaged and empowered.
Building on its approach on engaging for patient safety, the WHO Patients forPatient Safety(PFPS) programme is developing a global framework on patientand family engagement to support health systems to incorporate the patient/
people voice in a meaningful way. This is critical as countries across the world
move forward towards achieving universal health coverage (UHC). Indeed,
the voice of patients & people will be pivotal in ensuing quality of care isrecognized as a fundamental precondition to effective health service delivery
as health systems adapt to UHC driven reforms.
But how can engagement and empowerment be taken forward meaningfully
within the context of these promising concepts? How can we ensure
universality and that disadvantaged people or groups have equal access tohave a voice in health care? What role will they play in system re-design for
the future? How can countries learn from each other? This session will be aninteractive discussion with patients, health professionals and policy-makers
from countries at different stages of the journey towards UHC. The panel will
engage with the audience to harvest experience and viewpoints for collective
learning. Please come and share with us your vision for people-centred andquality UHC!

88

ISQua’s 32nd International Conference Programme Qatar

C16

Improving Population Health and Efficiency

Level 1, Room 104

Chair: Jack Li; ISQua

Wednesday Afternoon: 13:45 – 14:45 (15 Minutes each)
Improving the Quality and Coherence of Rehabilitation for Cancer Survivors
in Denmark through Inter-Municipal and Cross-Sectorial Cooperation
Abstract no. 1737
A. Bech, I. Kristensen, J. Albaek; DK
Improving Timely Access to ART among TB/HIV Co-Infected ART Naive
Clients: Successes from High TB/HIV-Burden Kampala City, Uganda
Abstract no. 1524
C. Namajji, M. Muhire, H. Kisamba, E. Karamagi Nkolo; UG
Improving Population Health: Comparison between Complementary &Alternative Medical Care (CAM) and Conventional Medical Care in India
Abstract no. 1955
S. Mohapatra; SA
Incorporating Quality in to the Measurement of the Hospital Efficiency
for Pay-For-Performance Diabetes Care: An Application of the Two-Stage
Approach with Double Boostrap Abstract no. 2031
T. T. Chen; TW

89

ISQua’s 32nd International Conference Programme Qatar

WEDNESDAY AFTERNOON 14:45 – 16:00
PLENARY AND AWARDSPLENARY AND AWARDS
Level 1, Theatre

Chair: Wendy Nicklin; ISQua

ISQua Awards: Poster and Reizenstein (15 Minutes)
Triona Fortune; ISQua, Helen Crisp; UK, Jack Li; ISQua
Afternoon Plenary Speaker
Abdul Rahman Jazieh; SA (50 Minutes)
President’s Closing Remarks (10 Minutes)
Clifford Hughes; ISQua

90

ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

Posters selected for display
IMPROVING CARE
ACCOUNTING FOR
CULTURAL ISSUES

1387
A Foreign Caregiver Oriented
Educational Programme Improved Care
Quality of Dialysis Vascular1701

C. H. Wu, W. H. Chiang, H. H. Hu,
C. T. Lee; TW

Better Communication With Quality
Nursing Documentation

14

Y. T. P. Ko, S. H. Yeung, S. F. A. Yang; HK

1211
Improving The Workflow Of Sample
Drugs In Outpatient Pharmacy

The Willingness to Pay for Public
Healthcare Quality Improvements in
Saudi Arabia
Mohammed K Henawi Al-Shareef,
Vaidya, K., Leask G.; SA, UK

Y. F. Lai, J. Y. Lim, S. H. Chiong; SG

2034
Evaluation Of Staff Managers’Satisfaction Walkrounds At The Geneva
University Hospitals

HEALTH INFORMATIONTECHNOLOGY
1352

A. Ourahmoune, A.-C. Rae,G. Dessard-Choupay, P. Chopard; CH

Improvement Of Customer Satisfaction
Through Development And Applicationof Smart Health Questionaire

1753

H. Bae, Y. Kim, S. Jeong, E. Ihn; KR

Impact Awareness Of Lab Collaborators
In The Release Of Examination Protocols
Results In Unimed Santa Helena Hospital
A. Pirutti, P. S. Mayrbaurl, E. Rodrigues,
I. Tortoza; BR

1997
Clinical Prevention Protocol For
Cathether-Associated Urinary Tract
Infection (CAUTI) Designed To Serve
Socio-Cultural Differences Of Brazil
T. Sotto Mayor, F. Folco, M. M. Damasceno,
M. Machado; BR

2030
Effective Use Of Technology To Enhance
Patient Diagnosis Deployment Of Picture
Archiving & Communication Systems(PACS)
M. Bilal, M. Malik, I. Valliani,
S. Kagazwala; PK

1198
Evalutation Of A National Electronic
Medical Record Echange System in
TaiwanI. Chang, W. W. Chen, C. L. Wang,
Y. H. Huang; TW
91

ISQua’s 32nd International Conference Programme Qatar

1435

1783

Secondary Use Of Routine Data To
Improve Medication Safety In Hospitals:
A Systematic Review

Decision Support System Reduced
Pharmacy Interventions In An Emergency
Department

N. T. Chaudhry, S. Mohammed,
B. D. Franklin, J. Benn; UK

J. Ng, H. M. Kam; SG

1062
Nursing Experience Of A Hemodialysis
Patient Who Faced Frequent VascularAccess Occlusion
S. Chen; TW

1626
The Effects Of The Application Of
Barcode Technology In Tracking
Specimens And Minimizing The
Laboratory Test-Related Errors

1313
Physician’s Perspective On Clinical
Decision Support System For Adverse Drug
EventsT. Nakamura, M. Sakuma, T. Sonoyama,
T. Morimoto; JP1861
Telemedicine: A Tool To Expand Access
To Healthcare In Brazil
F. M. Viana, A. M. Malik; BR

S. Chiu, H. I. Chiang; TW

1445

1492

Exploring The Feasibility And
Acceptability Of Remote Consultations
Via Skype In A Diabetes Service

Improving Quality Of Care ThroughStandardization And Computerization Of
Endoscopic Medical Records
K. R. Choi, M. H. Yun, M. S. Lee,S. M. Byun; KR

1128
Predictors For 7 Day Hospital
Re-Admission

J. Wherton, S. Vijayaraghavan, E. Byrne,
T. Greenhalgh; UK

1884
Improving Productivity With Information
Technology Challenges For Hospitals
With Limited Resources
R. Zahar; LB

S. Saraswathi, H. Elhadi, S. Fortunat,
F. Khan; QA

1114
Prediction Model For Time Interval
By Using Hemoglobin A1C From
Pre-Diabetes Progressing To Diabetes
U. Iqbal, P. A. Nguyen, W. S. Jian,
Y. C. J. Li; TW

PATIENTCENTRED CARE		
2206
Reduce The Incidence Of
Cardiopulmonary Arrest And Initiate The
Process Of Mock Drills
N. Alwani, R. Shazad, A. Memon,
S. Adnan; PK

92

ISQua’s 32nd International Conference Programme Qatar

2234

1769

Audit Of Ankle X-Rays In HGH Emergency
Department To Look For Use Of Ottawa
Rules In Emergency Department And Its
Impact On Positive And Negative X-Rays

Electronic Medication Management
Systems: Supporting And Challenging
Nurses’ Delivery Of Patient-Centred CareS. Anjum; QA

D. S. Debono, D. Greenfield, D. Black,
J. Braithwaite; AU

1053

1715

Improvement In Discharge Process: The
Hospital Perspective

Simple Fraility Score For Acute Medical
Care

U. Arora; IN

L. Dinesen, J. T. Soong, A. J. Poots,
D. Bell; UK1891
Nursing Experience Of A Patient
Diagnosed With HIV
M. J. Cai, H. Y. Lin; TW

2000
Indicators For Quality In Residential Care
- A Need For International Consensus
R. Glynn, J. Sweeney, M. Brandon; IE

1157
Impact Of Pharmacist DischargeCounselling Service On Hospital
Readmission Rate
Y. H. Chan, M. Leung; CN

1333
Patient Involvement In Quality
Management: Rationale And Current
StatusO. Groene; UK

1469
A Program To Improve Implementation
Rate Of Dysphagia Screening For Patients
With Stroke
S. F. Chao; TW

1498
Care Quality And Patient Choice
A. Chen, P. Lillrank, A. Peltokorpi; FI

1540
Use Process Re-engineering To Enhance
The Efficiency Of Patient Discharged In
Northern Medical Center In Taiwan

1771“It Just Hit Me Like A Sledgehammer”:
Impact Of Indoor Noise On The Lifestyle
Choices Of Older Adults
A. Hogden, A. Short, H. Rajendran,
D. Greenfield; AU

1056
The Successful Experience Of
Establishment Of Pre-Hospital
Electrocardiogram In Kaohsiung City,
TaiwanW. C. Huang, C. C. Hung, G. Y. Mar,
C. P. Liu; TW

M. Cheng-Hsien, L. Fu-Man, H. Yu-Ling,
C. Wen-Hsin; TW

93

ISQua’s 32nd International Conference Programme Qatar

1923

1542

Treatment Of Patients With Terminal
Cancer Who Do Not Wish For CPR
In Relation To The Likelihood Of
Consciousness Recovery And Prognosis:
The Current SItuations In Japan“Health Services Education Network” A New Medical Educational Approach
In Health Service Using Design Driven
Strategic Planning Within The Brazilian
National Health Systems

E. Kamishiraki, M. Baba, S. Maeda; JP

F. Leite Gastal, N. Barcellos, M. Paes,
B. Remus; BR

1388
Enhancing Patient Satisfaction
Through The Extablishment Of A PainManagement System
H.Y. Kang, D.S. Han; KR

1984
Application “Friendly Procedure-Related
Program” To Reducing The Anxiety Of
Lumbar Puncture In Children With Cancer
F. R. Lin; TW

1597
Increase The Oral Care Compliance Rate
For Patients With Oral Endotracheal
Intubation In Medical Intensive Care Units
M. C. Kao, Y. Y. Tsai, H. J. Tu, L. C. Liu; TW

1678
Using Team Resource Management And
Promote Complete Care For Children
Diagnosed With Cancer
H. M. Liu, M. H. Lu, I. H. Chu, H. C. Liu; TW

1595
Safety Improvement Through Identifying
Patient

1838

S. Lim, I. Oh; KR

Developing A Patient-Centred Care
Culture - A Model Of Compassionate Care
Establishment

1418

W.L. Liu, C.S. Chang; TW

Personalised And Patient-Centred Care
From The Perspective Of Nursing

1549

H. Konecna, O. Doskocil, K. Novakova; CZ

Getting A Foot In The Door: Engaging
Primary Health In Interventions For Low
Incidence Conditions

1217
Nursing Experience Of An InitiallyDiagnosed Patient With AIDs
H. C. Ku, H. Y. Lin; TW

J. C. Long, J. W. Middleton; AU

1877
End Of Life Decisions In Terminal Cancer
Patients In Japan: Hospital Policies
Regarding Informed Consent in DNRS. Maeda, E. Kamishiraki, J. Starkey; JP

94

ISQua’s 32nd International Conference Programme Qatar

1723

1995

Organisational Constraints Affecting
Patient Centred Care In Teaching
Hospitals: The Case For Change

Central-Line-Associated Bloodstream
Infection (CLABSI) Clinical Prevention
Protocol Oriented To The Reality Of
Brazilian Culture

J. Milne, D. Greenfield, J. Braithwaite; AU

2130
Improving Patient Access By Reducing
The No Show Rate In Pediatric Neurology
OutpatientsK. A. Mohamed, S. Tahtamouni, A. Mustafa,
R. N. Hassan; QA

T. Sotto Mayor, F. Folco, M. M. Damasceno,
M. Machado; BR

1213
Compliance With Planned Systematic
Approach To The Provision Of Patient
Care In Ambulatory Care Services
Y. T. Poh, K. Marikar; MY

1108
Collaborative Efforts To Improve
Patient Satisfaction Via Interpersonal
Relationship In Labour & Delivery Ward
S. Mohammad, A. Wali, A. Javed,
K. Sajwani; PK

1623
Improving Emergency Response For
Children At A Tertiary Facility In Ghana
Through ETAT And QI Approaches
E. H. Otchi, K. Marfo, W. Obeng,
P. Amoo; GH

1844
Terapeutic Plan Associated To MultiDisciplinary Visit To Ensure Better Results
In Patient Safe Assistance Of Unimed
Americana Hospital Adult ICU
A. Pirutti, K. Lopes; BR

1831
Gemba Quality - Where The Work
Happens - Hospital Unimed Santa Helena
A. Pirutti, L. O. Mendes, L. M. Torrano,
V. E. D. Silva; BR

1234
Utilizing Team Resource Management(TRM) To Implement Lean Process On
Outpatient Examination
S. L. Shiu, W. F. Chiang, C. Y. Yi,
Y. H. Hung; TW

2192
Improving Patient Care By Providing
The Radiological Images Hospital-WideThrough PACS And Creating Filmless
Environment
W. Siddiqui, K. M. Akbar, M. Yousuf,
N. Syed Mansoor; PK

1706
To Reduce Inpatient Appointment
Times For Non-Urgent Peripherally
Inserted Central Catheters (PICC) In The
Department Of Radiology From 7 to 3
Calender Days
B. P. Tan, H. M. Low, K. Kwan; SG

1781
Effective Use Of Technology To Manage
Patient Nutrition At The Aga Khan
Hospital For Women & Children, Kharadar
I. Valliani, S. Kagazwala, M. Bilal,
S. Akbar; PK
95

ISQua’s 32nd International Conference Programme Qatar

1628
A Patient Centric Initiative To Reduce
Radiation Dose To Pediatric Patients
In Computer Tomography Chest And
Abdomen Procedures
M. Yusuf; PK

1373
Patients’ Perception of and Satisfaction
with Surgical-Care Quality and Safety in
Libya: A Post Revolution Survey
S. Mohapatra, A. Al-Shekhteria; LY

2246
Patient Centred Care Lessons Learnt
from New Accreditation Standards
Implemented in a Resource Limited
Setting: A Case Study of Uganda’s Faith
Based Health Network
K. Kabali; UG

1659
Patient Centred Care – Developmentof a Toolkit for the Management ofAllegations or Concerns of Abuse
M. N. Murphy, O. Gilvarry, J. Sweeney; IE

2182
A Prespective of Patients Concerns andPriorities in Different Parts of the World
beyond the Standard Six Key Features ofHigh Reliability
M. E. Abd El Bagi; SD

6
Optimizing Care Coordination throughimproving Medication reconciliation at
hospitals under the Abu Dhabi HealthServices Company – SEHA
N. Al Hammadi,
T. H. Mohammed; AE

96

PATIENT SAFETY		
1292
Patient Safety In Primary Health Care:
A Systematic Review
D. M. H. Al Lawatiya; OM

1210
Surgical Safety Checklist: Outcome And
Challenges Of Six Years Implementation
In Two Saudi Hospitals
A. S. Al Qahtani; SA

1902
Role Of Software In Optimizing Image
Quality And Reducing Radiation Dose To
The Patients
H. Ali, A. H. Tasneem, S. M. Naqvi; PK

2089
A.W.H. Against Catheter Associate
Urinary Tract Infection, 6 North Medical
Inpatient, Al Wakra Hospital, 2014
(Assessment Of Risk, Watch Out For
CAUTI, Heighten Education)
F. Altura - Visan, A. Zakaria, M. Sadek; QA

2086
Switch: Al Wakra Hospital Journey To
90% Hand Hygiene Practice Compliance,
2011-2014
F. Altura-Visan, K. Al Ismail, A. Zakaria,
N. Al Ansari; QA

1812
Decreasing Sepsis Mortality Through The
Use Of A Comprehensive Intervention
In The Emergency Department And
Inpatients Settings
A. R. Glasser, S. Lorin, H. Gatollari,
V. LoPachin; USISQua’s 32nd International Conference Programme Qatar

1819

1444

Decreasing Healthcare Acquired
Multidrug-Resistant Organisms In A
Surgical Intensive Care Unit (ICT)Prevention Of Post-Operative Pneumonia
Program For Surgical In-Patients In HongKong

R. Kohli-Seth, F. Wallach, R. M. Anderson,
V. LoPachin; US

F. Chan, S. Ng, H. T. Leong; HK

1552
Incidences And Variations Of Hospital
Acquired Venous Thromboembolism In
Australian Hospitals

1806
The Impact Of The Blood Watch Program
On Red Cell Blood Transfusion Among
Colorectal Surgery Patients
J. Chen, L. Ou, H. Assareh; AU

H. Assareh, J. Chen, L. Ou; AU

1266
A Retrospective Audit Of Venous
Thromboembolism (VTE) Among High
Risk Patients In An Academic Medical
CentreA. Aung, S. C. Quek, S. Mujumdar; SG

1275
Medication Reconciliation As Part Of The
WHO Project ‘High5s’ In Germany - Interim
Findings
D. Berning , S. Huckels-Baumgart,
C. Thomeczek; DE

1741
Monitoring Of Quality Indicators At An
Intensive Care Unit: Analysis Of Adverse
Events And Their Correlations
E. Bohomol, D. B. Ortega,
M. D’Innocenzo; BR

1299
How Does A Greenfield Healthcare
Organisation Accurately Measure And
Benchmark The Culture Of Safety Before
The Hospital Opens For Patients And
Families?

1491
Physiological Track And Initiation Of
A Team-Based Daily Goal Round To
Avoid Unexpected Cardiopulmonary
Resuscitation (CPR) Among Patients In
Internal Medicine Ward
P. L. Chen, Y. C. Liu, S. C. Chiu,
W.-W. Lai; TW

1200
Prevention Of Chemotherapy Errors In A
Regional Hospital
D. L. Cheong, W. Y. Chow; HK

1291
Central Venous Catheter Related
Incidents Analysis And Improvement In
The Intensive Care Unit
J. Y. Chi, C. C. Wu; TW

1411
The Effectiveness Of Applying The
Barcode Medication Administration In
Reducing The Medications Errors
H. I. Chiang, S.-C. Chiu; TW

V. Buchannon; QA

97

ISQua’s 32nd International Conference Programme Qatar

1620

2221

The Development And Monitoring Of The
Computerized Critical - Value Reporting
System (CRS) For Image Examination

Improved The General Ward Outcome
By Creating Highly Effective And
Collaborative Women’s HospitalMultidisciplinary Care TeamG. E. Choi, Y. J. Kim, S. Y. Park,Y. S. Kwon; KR

1262
Installing An Automatic Dose Monitoring
System For Managing Patients’ Exposed
Dose
Y. Chung, S. Kim, B. Gu, Y. Kim; KR

N. Ali, S. Ahmad, N. J. A. Garcia,
M. Abreo; QA

1349
Safety Management For Correct Patient
Identification In Medication And
Transfusion
D. S. Han, Y. M. Kim; KR

1557
From Policy To Practice: A New Way Of
Developing Protocols That Work
R. Clay-Williams, J. Hounsgaard; DK

1505
Surgical Quality And Safety: Revisit
Operative Complications
H. C. Ho, C. Y. Lee; TW

2054
Trade-Offs Between Hospital Policy And
Effective Care: The Case For And Against
Workarounds In Medication Safety
D. S. Debono, D. Greenfield, J. Travaglia,
J. Braithwaite; AU

1862
Sleep Disruption Is A Significant
Preventable Patient Harm
J. Dubose, K. Emmons; US

1276
Patient Mortality Is Associated With Staff
Resources And Workload In The Intensive
Care Unit: A Multicentre Observational
Study
A. Neuraz, C. Guérin, C. Payet,
A. Duclos; FR

1686
Documentation Of Patients’ Weight
During Their Hospital Admission
S. Jheeta, B. D. Franklin; UK
98

1905
Why are Patients Still Dying?:
Multidisciplinary Findings From an FMEA
J. Huddleston, L. Loynes, Y. Dong; US1071
A Decade Of Experience With Mortality
Review: Lessons Learned For Saving
Lives, Improving Culture Of Safety And
Engaging Clinicians
J. Huddleston, T. Morgenthaler,P. Santrach; US

1822
Patient Safety And Team Resource
Management Training In Neonatal
Intensive Care Unit
Y.-L. Hung, C.-M. Shen; TW

ISQua’s 32nd International Conference Programme Qatar

1448

1637

Role Of The Patient Safety Promotion For
Improvement Of Patient Safety In Japan

Cluster-Wide Strategies To Reduce
Transcription Errors In NTEC

E. Kawasaki, Y. Yokoyama,
M. Hashimoto; JP

B. S. C. Kwok, W. WS HO, W. Kei LAM,
H. Yu SO; CN

2009

1721

Leadership, Safety Culture And Patient
Safety In Hospitals

Proactive Risk Management Approach
In Preparing For In-Patient Medication
Order Entry

O. Kessler; CH

2045
Activity To Prevent Wrong Invasive
Procedure
H. Kim, J. Choi, T. Kim, Y. Chung; KR

B. S. Kwok, B. Ch Kwan, C. B. Leung,
H. Y. So; CN

1779
Activities For Hospital Falls Prevention
Y. S. Kwon, G. Choi, M. S. Kim, Y. J. Kim; KR

2167
The Process Improvement Of Critical
Values Reporting
H. Kim, J. H. Jung , J. S. Choi,
J. S. Byeon; KR

1664
Reduced Cardiopulmonary Arrests By
Rapid Response Team Activites
D. Lee, H. Min, Y. Y. Choi, E. Y. Lee; KR

1987

1142

Optimization Of Feedback Of Laboratory
Results By Extablishing The Integrated
Critical Value Reporting Process

Prospective Observational Study Of
Effectiveness Of Combing Reporting
And Trigger Tool Methods To Measure
Adverse Events And Errors In The
Emergency Department

S. H. Kim, Y. J. Bae, S. W. Youn,
J. H. Song; KR

1630
Activities For Improvement To Ensure
Patient Safety At The Sedation
T. N. Kim, M. S. Kim, Y. J. Kim, J. Y. Lee; KR

1282
Adaption And Validation Of The Safety
Attitude Questionnaire For The Danish
Hospital Setting

W. H. Lee, E. Zhang, C. Y. Chiang,
S. C. Hung; TW

1823
Patient Care Assessment Index (PCAI-IDA): An Instrument To Evaluate Patient
Care And Safety In A Brazilian Hospital
Network
F. Leite Gastal, E. Ribas, L. F. Goncalves,
P. Bopsin; BR

S. Kristensen, P. Bartels, J. Mainz,
K. B. Christensen; DK

99

ISQua’s 32nd International Conference Programme Qatar

1367

1586

Long-Term Effect Of Introducing An
Integrated Color Graphic Observation
Chart For Standardized Monitoring Of
Modified Early Warning Score

Changes In Nurse Work Environments
And Perceived Quality Of Care In
Intensive Care Units In Guangdong
Province In China: A Two-Stage CrossSectional Study

C. M. Leung, C. W. Wong, G. Aboo,
K. Y. Pang; HK

J. Liu, L. You, J. Zheng, K. Liu; CN

1475

1591

Improve The Healthcare Quality Of
Bacteremia

Nurse Job Burnout And Quality Of Care
In Intensive Care Units In Guandong
Province In China

H. S. Chen, Y. H. Lin, R. Y. Luo,S. T. Chen; TW

J. Liu, L. You, K. Liu, J. Zheng; CN

1476

1673

Improvement X-Ray Imaging Quality
Through Quality Control Circle

Applying Airway Management System To
Enhance Patient Safety: Multidisciplinary
Team Integrated CareJ. X. Lee, Q. L. Chen, G. W. Wang; TW

1424
Effectiveness Of Using Creative And
Diversified Teaching Mode To Promote
Medication-Use Safety In Community
Health Education
K. F. Hsu, C. C. Chen, H. Shin-Chang,
J. D. Chen; TW

1470
Reduction Of Lip Injury Incidence During
General Anesthesia
X. P. Xu, M. Y. Wang, X. T. Wen,
Y. X. Wu; TW

W. L. Liu, Y. H. Chen, P. O. Leung,
C. J. Chen; TW

1787
Taiwan Antimicrobial Stewardship
Program: How To Improve The
Turnaround Time Of Clinical Microbiology
Report And The Quality Of Clinical
Specimens
P. H. Lu, H. C. Lin, R. T. Cheng,
S. H. Tseng; TW

1735
National Quality And Safety Goals(NQSGS): Five Years Of Experience

1168

T. A. Madi, A. Shatat; JO

Use Quality Manage To Improve The
Inpatient Identificatin In Pediatrics Ward

1767

F. R. Lin; TW“Strengthen The Hand Over Process”
SBAR (Situation, Background,
Assessment And Recommendation)
A. B. Memon, F. B. Baloch, S. Q. Qasim,
N. J. Khalique Raza; PK

100

ISQua’s 32nd International Conference Programme Qatar

1231

1970

Open Disclosure Approaches In The
Spanish Hospitals

Adverse Events & Maternal Deaths: The
Case Of A Large Teaching Hospital In
Ghana

S. Lorenzo, J. J. Mira; ES

1718
Atitudes And Practices Of Medical Staff
About Patient Safety In Hospitals In The
Republic Of Macedonia
L. Mitevska, D. Donev, M. Blagoevska,
E. Velkova; MK

1109
Essential Neonatal Vaccines: Taking
Ownership And Making An Effort To
Ensure Newborns’ Safety
K. Sajwani, S. Mohammad, R. Meghani,
H. Khawaja; PK

E. H. Otchi, K. K. Marfo, P. Amoo,
R. Esena; GH

2168
Working On Patient Safety, Culture Of
SafetyN. Patel, N. J. Ambion Garcia,
A. M. A. Ahmed Ma, M. T. T. Panizales; QA

1214
Activities For Improvement To Ensure
Patient Safety At The High-Risk
Procedure
S. Park, M. Kim, Y. Kim, T. Kim; KR

1931

1988

Systematic Approach To Reducing
Medications Errors

Research Model Implementation And
Analysis Of Clinical Incidents From
Protocol Of London In A Private Hospital
In Sao Paulo: Experience Report

T. K. Khee, S. J. Binte Ismail; SG

1259“Improving Diabetes Care In ElderlyHome Care Population In Qatar”
H. Al Hamad, W. Alam, N. Nadukkandiyil,
E. Al Sulaiti; QA

1564
Analysis Of The Results Of Mechanical
Ventilation Weaning Protocol In A Adult
Intensive Care Unit’s Quality Indicators At
Hospital Estadual Sumare, Brazil
J. Nalin Passarini, T. Chaim, C. D. Paes,
M. A. Pelanda; BR

A. Pirutti, S. H. Miaguti, V. Simonelli,
R. L. Caroccini; BR

1742
The Human Factors Engineering As A
Facilitator Of Medication Dispensing
System In The Emergency Care Of
UNIMED Paulistana
A. Pirutti, L. Mendes, L. Torrano,
T. Guariento; BR

1826
Patient Chart Workshop: Encouraging
Nurses To Clinical Thinking From The
Accuracy Methodology Of Nurses’
Diagnosis Accuracy In UNIMED Santa
Helena Hospital
A. Pirutti, J. G. Herculian, T. C. Alfenas,
M. Nunes; BR
101

ISQua’s 32nd International Conference Programme Qatar

1990

1956

Safety Sentinel Project - Promoting
Notification And Events Treatment
Through A National Network Of Support
In Brazil

A 10-Year Journey Of Engaging Patients
In Patient Safety Education, Research
And Improvement

F. Folco, T. Sotto Mayor, J. O. Cherubim,
M. Machado; BR

1317
Compliance With World HealthOrganization (WHO) Patient Safety ‘Safe
Surgery Saves Lives’, Surgical Safety
Checklist In Malaysian AccreditatedHospitals
Y. T. Poh, K. Marikar; MY

1896
Medicine Errors Reduction After
Implement Of Protocols During The
Proccess Of Canada Accredit
M. N. Ramos, C. L. Tonhasolo,
M. R. Pelanda, C. S. Gabriel; BR

1381
Preventing Medication Errors Based On
Nationwide Pharmaceutical Near-Miss
Event Reporting System And Medical
Near-Miss/Adverse Event Reporting
System In Japan
M. Sakaguchi, S. Ushiro, H. Sakai,
J. Inoue; JP

1855

K. M. Smith, M. J. Hatlie, D. B. Mayer,
T. B. McDonald; QA

1273
Why Is It Important To Relate Adverse
Events In Hospitals With Patient
Condition And Complexity Of Procedure
P. Sousa, A. S. Uva, F. Serranheira,C. Nunes ; PT

1798
Electronic Platfrom For Handover
Improved Quality Of Operation
Information Transmission
Y. K. Sun, K. H. Cheng, W. C. Shih,
J. K. Cheng; TW

1903
Reduction In Radiation Dose To Patients
Undergoing Pelvic X-Rays Through Proper
Use Of Protective Shielding
A. H. Tasneem, H. Ali, S. M. Naqvi; PK

1315
Impact Of Peer-Review Report In Terms
Of Quality Improvement And Curb Of
Lawsuit/Damage Claim In No-Fault Based
Compensation/Peer-Review System For
Cerebral Palsy In Japan

Pain Protocol As Good Practice In Patient
Safety In Sumare State Hospital

S. Ushiro, H. Suzuki, S. Ueda; JP

A. C. Guedes, M. Santos, M. Pelanda,
A. Shimo; BR

1793
Healthcare System Improvement Among
Hospitals Globally By International SOPSFor Patient Safety
E. Van Der Schrieck-De Loos; DE,
A. Leotsakos; CH, A. Dayal; US,
C. Hoffman; CA

102

ISQua’s 32nd International Conference Programme Qatar

1078

2032

Feasibility And Added Value Of
Executive Walkrounds In Long-Term Care
Organisations

A Study Of Potentially Risk Factors In A
Teaching Hospital Of Combined Oriental
And Western Medicine Therapy

L. Van Dusseldorp, G. Huisman-de Waal,
L. Schoonhoven; NL

J. Y. Yeo, J. Yoon; KR

1574
2156
How Many Rounding Processes Can A
Medical Ward Have?
V. Walton, D. Greenfield, A. Hogden; AU,
J. Johnson; US

Identification And Improvement Of Risk
Factors Associated With Pathologic
Examination To Establish An Efficient
And Safety Examination System
H. Yun, J. Sohn; KR

1845

1190

The Hospital Infection Control Centre
And Patient Safety: The Impact Of The
Shares On MDR Bacteria Reduction

Implementation Research In Quality
Management: Assessing Patient Safety In
Hospitals In Algeria

A. R. Wolff, S. T. Silva, M. H. P. Pavan,
M. A. R. Pelandra; BR

S. Kubaj, A. Sydow, W. Amhis, M. Marx; DE

1879
Fall Prevention Program By VATIC
W. Y. Wong, S. Ng; HK

1247
Surgical Risks Associated with WinterSport Tourism
S. Sanchez, C. Payet, J. C. Lifante,
A. Duclos; FR

1730
An Innovative “Green” Program For New
Graduate Nurses
S. F. Yang, Y. T. Ko, H. Y. Tsang,
S. H. Yeung; HK

2137
Prescription Errors in Accredited and
Non-Accredited Family Health Facilities
M. M. Al Tehewy, D. N. Boulos,
M. H. Shehata, M. A. Rabie; EG

1635
A Medication Management Plan
Following Transition From An Acute
Hospital Stay: A Partnered ClinicalPharmacist Model
J. Yip, B. Levkovich, M. Dooley, C. Kelly; AU

1357
EMRO/WHO Safe Medication Standards:
Improving Medication Safety Practices atthe Hospital Level
M. M. Altehwey, M. Letaief; EG

103

ISQua’s 32nd International Conference Programme Qatar

1583

1

Utilizing HFMEA to Reduce Health Care
Associated Infection in Intensive Care

Health profile and quality of Life before
and after Hijama: A Population-Based
Cross-Sectional Study in Madinah, Saudi
ArabiaC. L. Y. C. Chueh-Lien Yang, W. F. Fang,
W. Y. Kuo; TW

1393
A “Deadly” Need for Methadone/Opiate
Education
D. Collins; CA

2045
Activity to Prevent Wrong Invasive
Procedure
H. Kim, J. Choi, T. Kim, Y. Chung; KR

1440
Effective Feedback from Centralised
Incident Reporting Systems in Patient
Safety: A Systematic Narrative Review
S. Mohammed, D. D’Lima, J. Benn; UK

1921
Epidemiology of Sepsis and Sepsis
Related Mortality among Elective
Gastronintestinal Surgical Patients in
Public Acute Hospitals of New South
Wales, Australia
L. Ou, J. Chen, H. Assareh; AU

1960
Partnering with Patients to Identify
and Address Breakdowns and Address
Breakdowns in CareK. M. Smith, T. Gallagher, K. Fisher,
K. M. Mazor; US

M. Noorelahi, A. Hamzah, K. Kasim,
H. M. Abo-Haded; EG

2
A Study on Evaluating the Awarenessamong Healthcare Providers about
National Patient Safety Goals (PSGs) in
Tertiary Care Spinal Cord Injury Centre
N. Yadav, K. Preetham,N. Maitra; IN

3
Disaster Management in Tertiary Care
Hospital: A Cross-Sectional View
N. Yadav; IN

4
Effective Implementation of Herpes
Zoster Vaccincation (HSV) Programme
among Elderly
N. Nadukkandiyil, M. Al Obaidely, H. A.
Hamad, F. Umminiyattle, M. Refae, M.
Ramadan, M. Abdelhady, G. Fawzi; QA

7A Comparison Study on Patient Safety
Grade (PSG) between Accredited and
Non-Accredited Hospitals in Saudi Arabia
V. Plummer, W. Cross, N. A. Altalhi; AU

13
Clinicians’ Perceptions on Reporting ofAdverse Events: A Comparison Study
between Accredited and Non-Accredited
Hospitals in Saudi Arabia
V. Plummer, W. Cross,
N. A. Altalhi; AU

104

ISQua’s 32nd International Conference Programme Qatar

2171

1158

Which are the Knowledge Gaps on Hand
Hygiene among Health Professionals? A
Latent Class Analysis with Andalusian
Public Health System Professionals

Nurse Training Before Using
Subcutaneous And Intravenous
Prostanoids: An Experience in NCKUH
TaiwanM. Herrera-Usagre, A. Torres-Olivera,
P. Pérez-Pérez, M. Vázquez-Vázquez; ES

L. J. Chen, C. H. Hsu, C. C. Wu,
T. F. Tsai; TW

1731

EDUCATION AND RESEARCHIN QUALITY AND SAFETY
1514
What is the nature of online international
healthcare quality and safety
education and how do healthcare
professionals perceive its effectiveness?
Y. Susla; IE

1712
Qatar’s CPD Framework: A Lifelong
Experience That Complements
Healthcare Quality Improvement

Medication Safety Student Ambassador
Program - A Multidisciplinary Interactive
Program to Enhance Students’ Attitudes
in Medication Safety
C. Y. C. Cheung, T. F. D. Sun, Y. Y. M. Wong,
H. Y. So; HK

1280
Evaluating Staff End Of Life Training
Needs At Chelsea And Westminster
HospitalC. Christensen-Moore, V. Gaulter-Carter,
K. Adlem; UK

1341

S. Aboulsoud, A. S. Hussain, H. Agban; QA,
C. Campbell; CA

Making The Medical Manager: Educating
Clinical Leaders About Quality ThroughParticipation In Research

2079

R. Clay-Williams, N. Taylor, E. Hogden,
J. Braithwaite; AU

Translating Of Research Findings To
Improve Patient Outcomes In ClinicalSettings
E. A. Almomani, F. Milligan, M. Hajieh,
P. Colagan; QA

1688
The Epidemiology Of Adverse Drug
Events And Medication Errors In
Psychiatric Inpatients in Japan: The JadeStudy
N. Ayani, M. Sakuma, J. Narumoto,T. Morimoto; JP

1228
Clinical Librarians - Building Bridges,
Driving Quality, Delivering Value
J. Farrelly; QA

2123
The Influence Of Surgeon And Hospital
Volume On Risk-Adjusted Outcomes Of
Oesophago-Gastric Cancer Surgery
C. Fischer, H. Lingsma, O. Groene,
E. Steyerberg; UK

105

ISQua’s 32nd International Conference Programme Qatar

1133

1950

Using Pressure Ulcer Simulation Scenario
To Improve Nurse’s Pressure Knowledge
And Outcome In The Medical Center In
TaiwanImproving PDSA Cycle Conduct By
Influencing Context: A Mix Methods
Study

J. H. Jen, H. Y. Line; TW

C. McNicholas, J. Reed, L. Lennox,
D. Bell; UK

1288

1378

Development And Validation Of The
Safety Attitude Questionaire: Korean
Version Revision 1 And The Application
Of Variance Components Models And
Empirical Bayes Method

A Discussion On The Effect Of Improving
Nursing Care For Patients On Ventilator
Untilzing Empirical Method

H. J. Jeong, B. J. Song, E. A. An,
S. Y. Kim; KR

1760

1662

The Quality In Acute Stroke Care
(QASC) Implementation Project: Taking
Evidence-Based Practice Research Into
The Real WorldHow Can We Improve The
Acknowledgement Of Healthcare
Workers Of The Fall-Down In The
Hospital?

S. Middleton, D. Comerford, A. Lydtin,
S. Dale; AU

D. S. Kim, H. Lee, J. Lee; KR

1945

1622
The Standardized Activities For Suicide
Prevention

Validating Servqual Instrument In
Measuring District Health Service Quality:
An Innovation In Health Care Quality
Research

H. Park, H. Moon, K. Kim, E. Jang; KR

S. Mohapatra; SA

2038

1513

Continuum Of Care As New Performance
Challenge: Improve Clinical Microsystem
Performance Through Pursuing Complex
Patient Value

To Investigate The Applicability Of A
Clinical Prognostic Tool Across Care
Settings And The Influence Of Measuring
Outcome At Different Time Points In The
Clinical Course

K. V. Laaribi, F. Scotte, S. Moulias,
C. Herve; FR

106

W. Mei Hua; TW

L. Morsø, P. Qvist; DK

2245

1082

Which Prevental Deaths Might Not Be
Managed With Rapid Response Teams

Defensive Medicine: Overview Of The
Literature

W. L. Liu, H. H. Lee; TW

M. Panella, C. Donnarumma, C. Rinaldi,
F. Leigheb; IT

ISQua’s 32nd International Conference Programme Qatar

1843

1553

Patient Assessment Of A Pharmacy Star
Rating ModelHigh Performing Hospitals: A Qualitative
Systematic Review Of AssociatedFactors And Practical Strategies For
Improvement

T. Warholak, M. Patel, P. Campbell,
H. Johannesmeyer; US

1748
Effectiveness Training: Use Of Evidences
As Quality Indicators Of Results In
Unimed Santa Helena Hospital
A. Pirutti, L. Pereira, J. S. D. Farias,
L. Torrano; BR

2147
A Systematic Review On Developing
Leading Indicators Within High-Risk
Industries And Reflections On The
Transferability To A Healthcare Context
D. C. Raben; DK

N. Taylor, R. Clay-Williams, E. Hogden; AU,
O. Groene; UK1483
Evaluating The Recruitment Strategies
For A Complex Multidisciplinary Quality
Improvement Project
V. Walton, D. Greenfield, A. Hogden; AU,
J. Johnson; US

1407
Emergence Of Personalized Medicine:
Potential Impact On Quality And The
Role Of Clinical Practice Guidelines
N. Yamaguchi, A. Okumura, M. Yoshida; JP

1196
Management Of Medical Adverse Events
In Vietnam - A Situation Analysis
T. Q. Tuong, T. H. Vach, C. Strosing,
H. T. Son; VN

1880
Improving Radiation Safety Practices
Through Online Radiation Safety Module
In A Tertiary Care Hospital In Karachi,
Pakistan
N. Syed Mansoor, A. H. Tasneem 1,
H. Ali, M. U. Zaman; PK

1965
If You Can’t Measure It, You Can’t Change
It: Creating Evidence For The Impact Of
Quality Improvement. Development of An
Indicator Based Framework In 3 African
Countries
M. Marx, M. Nafula, J. Szecsenyi; DE,
I. Imogi; KE

1982
Reporting Intention of Medical Incidents:
A Comparison among Three Hospital
Systems in Taiwan

1511

S. Y. Hsieh; TW

Why Do Physicians Resign From Their
Jobs?

1375

A. Taman; OM

National Health Strategy Project
Development: Key Stakeholder
Engagement
R. B. Nusr, H. A. Al-Katheeri, I. O. Siddig,
F. M. Hussain Ali; QA

107

ISQua’s 32nd International Conference Programme Qatar

5

1145

Challenges of Continuing Medical
Education in Saudi Arabia’s Hospitals

Sustaining Improvement after the
Accreditation Survey – An Innovative Life
Cycle Model

A. Alghamdi; SA

S. Devkaran, P. N. O’ Farrell; AE, UK

8
Prematurely Discontinued Randomized
Trials are Frequently Labelled“Completed” in Trial Registries – A
Systematic Review
R. Alturki, S. Schandelmaier, K. K Olu Roy
Frei, B. von Niederhäusern, A. Agarwal,
M. Briel; CH, CA

2001
Is Hospital Compliance withAccreditation Standards Associated with
Quality of In-Hospital Care? A Danish
Nationwide Population-BasedA. M. Falstie-Jensen, S. B. Bogh,
S. P. Johnsen; DK

1551

ACCREDITATION,REGULATION AND
EXTERNAL EVALUATION
2012

S. Lawrence, Y. van Gellecum, C. Dennis,
D. Greenfield; AU

Enhancing The Comprehensive Stroke
Certification Process In Partnership With
Practicing CSC Stroke Coordinators

1565

C. Abrahamsen, J. Mazabob, G. Brown; US

1233
Senior Managers’ Perspective on CBAHI
Accreditation: A Qualitative Study
M. Almasabi, H. Yang, S. Thomas; AU

1222

Professional Attitudes to Accreditation
Programs and their impact on Safey andQuality: A Comparative Analysis of theAged, Acute and Primary Care Sectors inAustralia
D. Greenfield, A. Hogden, D. Debono,J. Braithwaite; AU

1576

H. Yang, S. Thomas, M. Almasabi; AU

Partnering with Consumers: The
Australian Experience of theDevelopment of a National Health Service
Accreditation Standard

1614

A. Hogden, D. Debono, D. Greenfield,
J. Braithwaite; AU

The Association between CBAHI
Accreditation and Infection

Does Tumour Specific Assessment
Evaluate the Quality of the Organisationof the Lung Cancer Care?
H. Blaauwgeers, R. Limbeek,
M. Middelburg, S. Kersten; NL

108

The Association Between HRM,
Safety and Quality: Evidence from aLongitudinal Analysis of Health Service
Accreditation ProgramISQua’s 32nd International Conference Programme Qatar

1786

1118

Evolution of Hospital Accreditation
Standards – Any Positive Impact on
Accredited Hospital

The Impact of Breast Imaging Unit (BIU)
Certification on Women and Staff Safety

J. Hsu, C. F. Chiang, C. I. Huang,
H. J. Lin; TW

1523
A Study on the Tendency of Performancefor Hospital Accreditation Surveyors in
TaiwanT. A. Madi, A. Shatat; JO

1782
The Performance of Hospitals Accredited
Using the 3rd Edition and 4th Edition
Hospital Accreditation Standards
N. Md. Nasir, K. Marikar; MY

S. W. Lin, Y. Ping, S. Y. Chen,
C. I. Huang; TW

1554

1711

Counting the Costs of Accreditation in
Acute Care: An Activity Based Costing
Approach

The Evaluation of the National
Accreditation for Teaching Hospitals in
2011-2014 in Taiwan

V. Mumford, D. Greenfield, K. Forde,
J. Braithwaite; AU

H. C. Chung, J. H. Chen, S. H. Lee; TW

2025

1547
Quality of Healthcare Versus Human
Capital – Assumptions, Challenges and
Risk

Outcome on the Accreditation Process
and Surveyor’s Satisfaction on MSQH
Electronic Hospital Accreditation
Assessment Tools (MY E-HAP) Introduced
in 2013

H. Konecna, L. Sidlo, M. Verner; CZ

R. Osman, K. Marikar; MY

1353

2224

Development of a Scoring Model for
the Decision Making Process of French
Hospitals Accreditation

Navigating Towards Accreditation

B. Lucet, E. Prin-Lombardo, F. Bérard,
T. Le Ludec; FR

1110
Implementation of Quality Accounts
in the French HCOS Accreditation
Process: An Analysis or the first Sumitted
Accounts
B. Lucet, M. L. Barbotin, F. Bérard,
T. Le Ludec; FR

S. M. Abu Yaqoub, K. K. Al-Maslamani,
H. A. M. Ahmed, M. T. T. Panizales; QA, US

1322
Analysis of the Effectiveness ofCompulsory Accreditation for Long-TermCare Hospital
M. Park, J. Lee, Y. Kim; KR

2204
Implementing a Long Term Care
Accreditation Program
M. Castellano-Zurera, Á. Palop del Rio,
J. A. Carrasco-Peralta, V. Reyes-Alcázar; ES
109

ISQua’s 32nd International Conference Programme Qatar

2211

1303

Competence Development and Good
Practice Demonstrated by 7,199
Healthcare Professionals Accredited

Development and Validation of
Prescribing Quality Indicators for Patientswith Chronic Kidney Disease

P. Brea-Rivero, V. Reyes-Alcázar,A. Barrera-Vargas, A. Torres-Olivera; ES

K. P. J. Smits, G. Sidorenkov, G. J. Navis,
P. Denig; NL

2021

1556

Identifying and Mapping Stakeholders inan Organisation focused on Healthcare
Accreditation

What do we really know about
Accreditation, Quality, Safety and Dental
Services? A Multi-Faceted Approach toreview the Literature

V. Reyes-Alcázar, A. Torres-Olivera; ES

B. St Clair, D. Greenfield, A. Georgiou; AU

1453
System Trends and Opportunities for
Improvement in Leadership Identified
from National Accreditation Results
W. Nicklin, J. Mitchell, V. Roman,
Q. Hasanaj; CA

1400
Sinking Our Teeth In: A Mixed Methods
Framework to Examine the Barriers andIncentives for Participation in Dental
Accreditation Programs
B. St Clair, D. Greenfield, A. Georgiou; AU1452
A Critical Tool to Enhance Effective
Governance
W. Nicklin, D. Dorschner, M. O’Connor,
C. Niro; CA

1544
Enhancing an Internal Approach to
Quality: The Accreditation Canada
Experience
W. Nicklin, K. Jordan, H. Sabourin,
C. Ouellet; CA

1432
A Nationwide Randomised Controlled
Trial Evaluating the Effect ofUnannounced Periodic Hospital Surveys
K. B. Simonsen, A. V. Olesen,
G. S. Rasmussen, L. H. Ehlers; DK

110

2043
An Analysis of the US States’ Laws
Regarding Advance Directives
M. Tanaka, E. Kamishiraki, M. Baba,
S. Maeda; JP

1438
External Assessment for Clinicians: An
Integrated Alternative Value Proposition
P. Nolan, M. O’Donoghue, C. Tully; IE

2149
Development of a Benchmark Tool for
Comprehensive Cancer Centres: Resultsfrom a Pilot Exercise
A. Wind, W. H. van Harten; NL

ISQua’s 32nd International Conference Programme Qatar

1613

1439

The Application of Relative CostEffectiveness Measure (CI) for Acute
Stroke Quality Assessment

Enhancing Medical Record
Documentation By Physicians: A Study ina Teching Medical City in Saudi Arabia

J. H. Yang, G. J. Ha, Y. H. Rhu,
M. K. Kim; KR

A. A. Ekhzaimy, A. R. Tarakji,
H. R. Bou Mahdi, Y. S. Amer; SA

1045

1732

Management and Improvement of Gastric
Cancer Clinical Indicator Evaluation in
National Health Insurance

Proposal of a Medication System
Assessment Tool in Brazilian Hospitals

J. Yun; KR

E. Bohomol, M. J. de Souza Pinto,
I. C. K. O. Cunha; BR

1888

1394

How Accreditation Can Become a Better
Tool to Improve Quality in Lebanon

The Blood Exposure Accidents in theAlgerian Health System: An Attempt toApproach the Public Sector

R. Zahar , T. Elmadjian, M. Hamandi; LB

H. A. Boucherba, B. Badaoui; DZ

10The Impact of Accreditation on Qualityof Care: A Cross-Sectional Study in Saudi
ArabiaM. Almasabi, H. Yang, S. Thomas; SA

12
The Association between Accreditation
and Quality Indicators
M. Almasabi, H. Yang, S. Thomas; SAQUALITY AND SAFETY IN
DEVELOPING COUNTRIES
2220
Do Demographic Characteristics Affect
How Staff Perceive Quality of Care? A
Cross Sectional Study in Saudi Arabia
M. H. Almasbi, H. Yang, S. Thomas; AU

1300
Utilizing the Future of Nursing: Leading
Change, Advancing Health Report asa Framework to Transform Nursing in
Qatar and Provide Quality Care that is
Accessible to All
V. Buchannon; QA

1489
Providing Technical Assistance toAddress the Quality and Safety of a
National HIV Prevention Program in
Uganda: The Experience of the USAIDASSIST ProjectJ. B. Byabagambi, E. Karamagi-Nkolo,
P. Marks; UG, US

1494
Lived Meaning of Patient Satisfaction in
the Medical Encounters: An ExistentialPhenomenological Study on ChinesePatients
A. Chen; FI

111

ISQua’s 32nd International Conference Programme Qatar

2015

1756

Patient Safety Climate Perception in
Brazilian Hospitals: Pilot Test

Measuring the Public Hospitals
Performance in Algeria: The Case of
Abdelhamid Boudjemaa at Constantine

S. de Souza Elias Mikael, C. S. Gabriel,
M. P. Nardo Ramos; BR

1846
Integrating Quality and Safety Metrics forPrimary Care in Afghanistan Employing
Facility and Community Scorecards
A. Edward, C. Branchini, K. Osei-Bonsu,
S. H. Arwal; US, AF

M. T. Hammoud, B. Badaoui,
H. A. Boucherba; DZ

1827
Quality of Care: One of the Key
Challenges of Universal Health Coveragein Bangladesh
M. A. Hasan, K. F. Hossain; BD

1052

2179

Physicians’ and Other Health Care
Providers’ Satisfaction with the ClinicalLaboratory Service of Nekemte Referral
Hospital, Western Ethiopia

Evaluation of Using Mailing List to
Change Parents Behavior towards
Rational Use of Medicine
W. Kresnawati, Y. S. Kurniawan, P. Sujud; ID

E. Ejeta; ET

1809
Implementation of the Accreditation
Approach in Tunisa: How to Reduce
Resistance to Change
S. Essaafi, N. Harzallah, A. Ben Lakhal,
S. Majoul; TN

1801
Creation of a National Instance ofAccreditation/Evaluation in Health Care
A Challenge for Tunisia
S. Majoul, A. Ben Lakhal, N. Harzallah,
S. Essaafi; TN

2241
Improving Antibiotic Prophylasix
Compliance in Cardia Anesthesia Practicein Preventing Surgical Site Infection
M. L. B. Garcia, B. Shoman, C. C. Simbulan,
E. I. Elmaqboul; QA

112

1885
Survey of Antibiotics for Purchasewithout a Prescription in Jakarta,
Indonesia
W. Kresnawati, Y. Ariana, W. Windarti,
S. Soedibyo; ID

1075
An Overview of Nepalese Health Care
Executives
T. P. Lamsal; NP

1500
Ethical Dilemma to Approach Terminally
Dying Cancer Patients: Do No Harm
C. Y. Lee, H. C. Ho; TWISQua’s 32nd International Conference Programme Qatar

1920

1374

Treatment of Patients with Terminal
Cancer Who Do Not Wish For
Cardiopulmonary Resuscitation: Current
Situations with Withholding Medical
Interventions in Japan

Perceived Quality of Free Delivery Careamong Poor Women in Gujarat, India: A
Community Based Survey

S. Maeda, E. Kamishiraki, M. Baba; JP

2020

2239

Weakening Health Systems: The
Disharmonizing Infulence of Multiple
Quality Improvement Models

Acute Coronary Syndrome Accuracy
Rate in the Emergency Care in a Brazilian
Hospital
M. M. Manso, J. S. Rodrigues,
I. I. O. Silva, V. C. D. A. Penteado

1181
Active Detection of Tuberculosis
among People Living with HIV/AIDS:
A Real Practice of Continuous Quality
Improvement
B. Mbwele, E. Nkwabi; TZ

1117
Improving Knowledge of Health Care
Workers Regarding Infectious Control
Policies and Practices to Provide Safeand Quality care to the Patients
N. Mohammad, A. Lakhani, S. Mohammad,
A. Javed; PK

S. L. Saiyed, K. S. Vora; IN

S. Sax, M. Marx; DE

1339
Establishing an Effective Fire Prevention
and Response System
J. Shin, M. Kim, Y. Kim, J. Kim; KR

1464
Cath Lab Operational Efficiency Increase
through Process Improvement
E. Yun; KR

1447
Total Quality Management Obstacles andContributors in Developing Countries,
A Down to Earth, River Nile Explanatory
Model
M. E. Abd El Bagi; SD

1040
Improving Physician Compliance to WHO
Guidelines for Better Health of PediatricPopulation a Project of Quality Care!
A. Sohaila, N. Mohammad, R. Meghani,
S. Mohammad; PK

1704
Reducing No Show in Outpatient Clinics:
Improving Efficiency and Saving Cost
H. Naz, N. Essa; PK113

ISQua’s 32nd International Conference Programme Qatar

IMPROVING POPULATIONHEALTH AND EFFICIENCY1089
Perspective and Outcomes of HIV Careamong Elderly Patients in Nigeria

A Review of UK Food Safety Information
Provision for Chemotherapy Patients andAssociated Caregivers
E. W. Evans, S. Dawson, A. Peters,
E. Redmond; UK

E. Agogo, M. Alalgi, J. Idoko; NG

1396

2039

Utilisation and Temporal Trends forElective Orthopaedic Surgery in Ireland

HMC Women’s Hospital Gestational
Diabetes Care Improvement Project

R. Glynn, P. Harrington, M. O’Neill,
M. Ryan; IE

T. Beatty, F. E. T. M. Taha, J. Robinson,
C. Zera; QA, US

1927

1036

Socio-Economic Status and Child-Raising
Factors Affecting Child-Rearing Mothers’

Implementing a Learning Cycle byIntegrating the Recruitment Criteria,
the Training Program and the Quality
Improvement Plan
S. S. Bounouh; QA

1580
A Project of Reducing the Freaquency
of Improper Posture in the Working
Environments of Nurses
L. H. Chi; TW

1901
The Impact and Improvement of the
Workplace Incivility on the Spouse’s
Well-Being
C. M. Chiu; TW

1364
The Improvement Project to Make Safe
Workplace – Kitchen in Hospital
K. Choi, E. M. Kim, J. H. Lee, K. H. Oh; KR

114

1151

E. Ishikawa, J. Starkey, M. Hirata,
S. Maeda; JP

1917
Mind Yourself: The Impact of SelfManagement Ability on Complianceof Primary and Secondary Cancer
Prevention Behavior
H. S. Jo, H. J. Jeong, H. W. Oh,
S. M. Jung; US, KR

1473“Cooking Oil Reduction Plan” of Staff
Canteen in Landseed Hospital
Y. R. Deng, Q. C. Liu, X. Q. Jiang,
M. L. Liao; TW

1465
To Raise the Rate of Definite Diagnosis
on Screening of Oral Cancer, Colorectal
Cancer and Breast Cancer Abnormalities
Y. L. Li, H. Y. Wang, Y. C. Lai,
W. C. Hsieh; TW

ISQua’s 32nd International Conference Programme Qatar

1195
The Good Effect of Venlafazine on theBreast Cancer
Y. J. Liu, Y. P. Liu, D. H. Liu; TW

1310
Improving Operational Efficiency
at Primary Healthcare throughImplementation of the Integrated Chronic
Disease Management Model
O. H. Mahomed, S. Asmall; ZA

2104
Gestational Diabetes Mellitus Integrated
Care Clinic: A Journey
F. A.T. M. Taha, H. K. A. Tamimi,
S. M. Al Dosari, B. I. Alowinati; QA

1832
Reducing Sepsis Mortality byMultidisciplinary Team Involvement
Strategies
A. Pirutti, I. F. T. D. Silva, P. S. Mayrbaurl,
M. Nunes; BR

1746
Service Level Management as a
Facilitator in Communication between
the Laboratory and the Procedures andSupport Center of UNIMED Paulistana
A. Pirutti, T. Guariento, L. Mendes,
M. Nunes; BR

115

ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

Maps

GROUND FLOOR

Catering, Exhibitions and Posters

Registration

Mon
AM

Mon
Lunch

Mon
PM

Tues
AM

Tues
Lunch

Tues
PM

Wed
AM

Auditorium 1

A4

HMC

A16

B2

Sidra

B14

C1

C15

Auditorium 2

A1

PHI

A14

B6

Telstra

B11

C8

C12

Rooms

Exhibition
Hall 1 and 2

116

Sun

Catering, Exhibitions and Posters

Wed
Lunch

Wed
PM

ISQua’s 32nd International Conference Programme Qatar

LEVEL 1

Rooms

Sun

Mon
AM

Mon
Lunch

Plenary/
A7

Theatre

Mon
PM

Tues
AM

Tues
Lunch

A10/
Plenary/
Plenary
B5

Tues
PM

Wed
AM

Wed
Lunch

B9/
Plenary/
Plenary
C3

Wed
PM
C10/
Plenary

Room
103

Session 1

A3

AP1

A13/
ISQua
AGM

B4

BP1

B16

C6

CP1

C11

Room
104

Session 2
AM
Session 5
PM

A2

AP1

A15

B7

BP2

B13

C9

CP2

C16

Room
105

Session 3

A6

AP2

A11

B3

BP3

B12

C4

CP3

C14

Room
106

Session 4

A5

AP3

A9

B8

BP4

B10

C7

CP4

C13

Press
Room

ISQua
Session

A8

AP4

A12

B1

BP5

B15

C2

Room
102

Speaker Preview

117

ISQua’s 32nd International Conference Programme Qatar

LEVEL 2

Rooms

Auditorium 3

118

Sun

Mon
AM

Mon
Lunch

Mon
PM

Tues AM

Tues
Lunch

Tues
PM

Wed
AM

ASQua
AGM

Jeffrey
Braithwaite
Workshop( Private)

SpecialJournalSessionSpecial
ISQua
Session

C5

Wed
Lunch

Wed
PM

CALL FOR PAPERS 2016
Tokyo, Japan

33rd International Conference

Change and Sustainability in HealthCare Quality - The Future Challenges
Tracks:1.

Cost of Quality at the System Level

2. Improvement Science for Quality and Safety
3. External Evaluation Systems
4. Using Education to Support Quality Improvement
5. Person Centred Care
6. Health Information Technology
7. Care Across the Continuum
8. Quality Care in Developing Countries and for Vulnerable Populations

Tokyo International Forum, Japan. 16 – 19 October 2016
Abstracts accepted from 7 October 2015. For more details on how
to submit an abstract please visit www.isqua.org

WHERE THE FUTURE
OF HEALTHCAREWILL BE BORN.
women and children in the Gulf region.
As a specialty hospital, we will focus on providing world-classpediatric care, as well as obstetric and reproductive medicine.
Our biomedical research function will prioritize translational research
programs that link to diseases relevant to Qatar and the region, andhelp improve health outcomes for women and children.
We are committed to providing quality medical education and training
for students through an academic partnership with Weill Cornell
Medical College in Qatar

WOMEN AND CHILDREN HEALTH CARE | BIOMEDICAL RESEARCH | MEDICAL EDUCATION

www.sidra.org

Sidra Medical and Research Center

Join us at the one event in the
Middle East you should not missMiddle East Forum on Quality
and Safety in Healthcare
12 - 14 May 2016 QNCC, Doha, Qatar

Connect with over 2,500
leading edge thinkers andprofessional practitioners
in healthcare.

Visit the Hamad Healthcare Quality Instituteteam on stand #A11 for more information

Looking to improve
the quality and safetyof hospital care?
Find your best partner at ISQua 2015.

Join Partners HealthCare International (PHI) for an informative luncheon symposium on
October 4 at 12:00 p.m. (GMT+3) in Auditorium 2 at Doha National Convention Center.
And hear firsthand from Harvard Medical School-affiliated physicians and leaders from
Partners HealthCare in Boston.

International Collaboration As A Strategy To Improve Hospital Care:
What Works, What Doesn’t, and Strategies for the Future.

Discover the importanceof long-term relationships
through four real-worldcase studies.

Explore best practices
and strategies fortransforming care at thisinteractive forum.

Connect one-on-one withexperts ready to share
their experience andknowledge at booth 1211.

Learn more at www.partners.org/international/ISQua2015

Do you want to learn more
about QUALITY and SAFETY
in HEALTHCARE?
ISQua’s Online Education Fellowship
Programme provides participants with theskills and knowledge to influence policy
and implement change.

As a Fellowship Programme
Graduate you will:›

be able to use the post nominal FISQua
as a Fellow of ISQua (Fellowship only).

›

have your name displayed on the‘Meet the Fellows’ page.

›

be offered an opportunity to present
your own work as an ISQua webinar.

Webinars›

be eligible to apply for an internshipposition with a global organisation.

Case Studies›

be invited to compete for a dedicatedabstract slot in the ISQua Conference
programme.

››

receive online access to the ISQua
International Journal for Quality in
Health Care.
have the option of receiving yourFellowship Certificate at an official
ceremony at the ISQua Annual International
Conference (Fellowship only).

To learn more about
ISQua’s range of Education
opportunities, call at the ISQua
Stand or contact Yulianna Susla,
ysusla@isqua.org

Our online
activities
include:20%

R
UNT FO
DISCO
TS
N
E
M
L
ENRO
G THE
DURIN
RENCE
E
F
CON

Global Leader Lecture

Debates
Fellowship Forum
Publication Review Club
Live Streaming Sessions
E-learning Modules
Partner Resources
Networking
Mentoring

Introduce a newparticipant and bein with a chance
to win an iPad Air

ISQua’s 32nd International Conference Programme Qatar

DOHA 2015

Thank you to our sponsors

124

P:
E:
W:

+1 214 265 3614
Info@STEEEPGlobal.com
www.STEEEPGlobalInstitute.com

P:
E:
W:

+1 613 738 3800
international@accreditation.ca
www.internationalaccreditation.ca

P:
E:
W:

+44 (0)207 332 8800
info@drfoster.com
www.telstra.com.au/telstra-health

P:
E:
W:

+81 (0) 3 5217 2335
info@jcqhc.or.jp
www.en.jcqhc.or.jp/

P:
E:
W:

+1-617-535-6400
partnersinternational@partners.org
www.partners.org/international

P:
E:
W:

215-503-5305
JCPHAdmissions@jefferson.edu
www.jefferson.edu

P:
E:
W:

+971 4 3026300
business.assurance@dnvgl.com
www.dnvgl.com/healthcare

P:
E:
W:

+353 (0)1 629 2559
info@healthcareinformed.com
www.healthcareinformed.com

P:
E:
W:

1.800.875.2895
yusufi@brandix.com
healthcare.brandixi3.com

P:
E:
W:

+1 630.268.7400
JCIinfo@jcrinc.com
www.jointcommissioninternational.org

P:
E:
W:

+1-203-446-6653
kjay@planetree.org
www.planetree.org

ISQua International
Accreditation
Programme (IAP)

Setting Standards for External
Accreditation
Evaluation Programmes in over
30 Countries Worldwide ORGANISATION

Accreditation

Accreditation
Accreditation
Accreditation

STANDARDSSURVEYOR TRAININGSURVEYOR TRAINING
STANDARDS
STANDARDSORGANISATIONPROGRAMMEPROGRAMME

Accreditation
Accreditation

Launching in Doha!
ISQua’s Guidance on Designing Healthcare
External Evaluation Programmes including
Accreditation will be officially launched on
5th October. A limited number of copies
will be available at the ISQua Stand.

Contact Elaine O’ Connor, ISQua’s Head of International Accreditation and Regulation(eoconnor@isqua.org) or alternatively visit us at the ISQua Stand for more information.

International Society for Quality in Health Care
Joyce House, 8-11 Lombard Street East
Dublin 2, Ireland
Ph: +353 1 670 6750 Fax: +353 1 671 0395
Web: www.isqua.org