General
A. ACCEPTANCE. This order constitutes an offer by the Customer to DOCOMO PACIFIC
which will become binding upon Customer when accepted in writing by DOCOMOPACIFIC, and the banking, negotiation or other use of any payment shall not constitutean acceptance by DOCOMO PACIFIC. All sales are made only on the terms andconditions herein. DOCOMO PACIFIC shall not be bound by any other additional terms
and conditions unless expressly agreed to in writing. In the absence of written
acceptance by Customer, payments for purchases hereunder shall constitute
Customer’s acceptance of these terms and conditions.
B. MODIFICATIONS. A) No modification by Customer shall be binding upon DOCOMOPACIFIC unless the modification is in writing and signed by a duly authorized DOCOMOPACIFIC representative. B) If any provision of this agreement is contrary to, prohibitedby, or deemed invalid under applicable laws or regulations, such provision shall bedeemed omitted to the extent so contrary, and any and all remaining provisions shallremain in full force and effect. C) This Agreement and the rights and duties of the parties
shall be governed and interpreted according to the laws of the jurisdiction in which theservice is provided. D) No assignment or transfer in whole or in part of this Agreement
shall be binding upon DOCOMO PACIFIC without its express written consent. E) This
Agreement shall be binding upon and inure to the benefit of the parties hereto and theirrespective successors, administrators, legal representatives, heirs, and assigns, wherepermitted by this Agreement. Customer ACKNOWLEDGES READING AND
UNDERSTANDING THESE TERMS AND CONDITIONS AND AGREES TO BE BOUND
BY THEM, AND THAT THIS DOCUMENT WITH ITS ATTACHMENTS IS A COMPLETE
AND AN EXCLUSIVE STATEMENT OF THE AGREEMENT BETWEEN THE PARTIESAND SUPERSEDES ALL PROPOSALS, ORAL OR WRITTEN, AND ALL OTHER
COMMUNICATIONS BETWEEN THE PARTIES RELATING TO THE SUBJECT
MATTER HEREOF.
C. CPNI. Customer Proprietary Network Information. DOCOMO PACIFIC will not provide
personally identifiable information to any third party for the purpose of providing andprovisioning Mobile or Phone Service. We do not share these records with others,
unless pursuant to lawful process (i.e., valid subpoena or search warrant).
D. PRIVACY ACT OF 1974. DOCOMO PACIFIC collects and maintains personallyidentifiable information concerning Customers. Information is used solely for normal
business purposes. Federal Law prohibits DOCOMO PACIFIC from releasing all
personally identifiable information, unless pursuant to lawful process.
E. CREDIT CHECK. By applying for or using DOCOMO PACIFIC services, you’re giving us
permission to obtain your credit information from consumer credit reporting agencies at
any time and for any reason. We may refuse to provide Services or require an advancepayment, a nonrefundable payment, or other form of credit requirement if we determinethat you may be a credit risk due to (1) your credit rating; (2) insufficient credit history;(3) previous late payments, suspension, disconnection or restoral of service; or (4)fraudulent or abusive use of any DOCOMO PACIFIC Services within the last five years.
If you are delinquent in any payment to us, you also authorize us to report any latepayment or nonpayment to credit reporting agencies.
F. DEPOSITS. A) DOCOMO PACIFIC may require Customer to make a suitable deposit tobe held by DOCOMO PACIFIC as a guarantee of the payment of charges, the amountUpdated February 21, 2024

and form will be determined at the sole discretion of DOCOMO PACIFIC. B) The factthat a deposit has been made does not relieve Customer of the obligation to comply withDOCOMO PACIFIC’s provisions on payment of bills upon presentation and does notconstitute a waiver or modification of DOCOMO PACIFIC’s rights to discontinue service
for nonpayment of any sums due to DOCOMO PACIFIC. C) When service is terminated,
the amount of deposit, if any, will be applied to the Customer’s final bill and any credit
balance will be refunded.
G. LIMITATION OF LIABILITY. Customer expressly understands and agrees that
DOCOMO PACIFIC’s liability and obligations under this Agreement for service is strictly
controlled and limited by the underlying carrier's tariff and laws, rules and regulations of
the Federal Communications Commission and other governmental authorities which
may from time to time have jurisdiction. IN ANY EVENT, REGARDLESS OF THE FORM
OF THE ACTION, WHETHER FROM BREACH OF CONTRACT, WARRANTY,NEGLIGENCE, STRICT LIABILITY IN PART OR OTHERWISE, CUSTOMER’SEXCLUSIVE REMEDY IS LIMITED TO PAYMENTS BY DOCOMO PACIFIC OFDAMAGES. BUT NOT TO EXCEED 10% OF THE CHARGES PAID BY CUSTOMER
OR $500.00, WHICHEVER IS LESS. IN NO EVENT SHALL DOCOMO PACIFIC BE
LIABLE FOR ANY LOSS OF USE, LOSS OF TIME, INCONVENIENCE, COMMERCIAL
LOSS, LOST PROFITS TO or OF SAVINGS OR OTHER SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES TO THE FULL EXTENT SUCH MAY BE DISCLAIMEDBY LAW EVEN IF DOCOMO PACIFIC HAS BEEN ADVISED OF THE POSSIBILITIESOF SUCH DAMAGES. No action, regardless of form, arising out of the transactions
hereunder may be brought by Customer more than one (1) year after the cause of action
has accrued, unless specifically authorized by law.
H. DISCLAIMER OF WARRANTIES. THERE ARE NO EXPRESS OR IMPLIEDWARRANTIES, RESPECTING THIS AGREEMENT AND THE SERVICE PROVIDED.
NO WARRANTY IS MADE AS TO COVERAGE AVAILABILITY OR GRADE OFSERVICE.
I.

WAIVER. The failure of DOCOMO PACIFIC to insist on any one or more instances,
upon the performance of any of the terms, covenants, or conditions herein or to exercise
any right shall not be construed as a waiver or relinquishment of the future performanceof any such term, covenant or condition or the future exercise of such right, but the
obligation of Customer with respect to such future performance shall continue in fullforce and effect.

J. INDEMNIFICATION. Unless caused by the deliberate act or gross negligence of
DOCOMO PACIFIC, Customer shall indemnify and hold DOCOMO PACIFIC, its officers,
employees and agents harmless against any and all claims, demands, suits, judgments,
causes of action, losses, expenses, liability or damages, for libel, slander, or
infringement of copyright from the material transmitted via the access telephone number,and against any and all other claims, demands, suits, judgments, causes of action,
losses, expenses, liability or damages, including without limitation, for any personal
injury or death arising in any way directly or indirectly in connection with this agreement
or the use or liability to use the access telephone number. This indemnity shall survive
the termination of this agreement.
K. EXCUSABLE DELAY AND FAILURE TO PERFORM. DOCOMO PACIFIC shall not beliable for any delay or failure to perform due to any cause beyond its control. If
Customer’s service is interrupted and not corrected within 24 hours after DOCOMOPACIFIC receives notice, we will credit Customer upon each 24-hour period of

Updated February 21, 2024

interrupted service upon request, provided that the Customer’s account is (paid) current.
DOCOMO PACIFIC employees will be given reasonable access to Customer’s premises
to install, inspect, maintain, repair, or disconnect service and/or equipment.
L. CHANGES. The Customer agrees that DOCOMO PACIFIC, may make any and allchanges to the prices, charges and other terms outlined in this agreement without notice
to Customer, except as expressly required by applicable law. DOCOMO PACIFIC, at its
sole discretion, may migrate the Customer's rate plan to another rate plan, provided thatthe new plan's features and benefits are of equal or greater value.
M. CHANGES OR DISCONNECTING SERVICES. Customer may change or disconnect
service by giving DOCOMO PACIFIC at least 24-hour’s advance notice, either in person
or over the phone by someone authorized on the account. DOCOMO PACIFIC does not
accept fax or email requests from a third party to terminate service. Payment forbalances due and return of any leased equipment is due immediately. Customer is
responsible for payment until the account has been disconnected or transferred.
A request to port your number is a request by you to terminate Service immediately.
Your monthly recurring Services and the applicable charges for those monthly recurring
Services shall be prorated to coincide with the termination date. Depending on theamount of Service that you have used during the month of termination, such a proration
may result in you incurring overage charges.
N. TELEPHONE ACCESS NUMBERS. The Customer has no property right in thetelephone access number. DOCOMO PACIFIC reserves the right to assign, designate orchange such number when, in its sole discretion, such assignment, designation orchange is reasonable in the conduct of its business.
O. THEFT OF SERVICE. The ownership of all cable and equipment provided by DOCOMOPACIFIC shall be and shall remain the property of DOCOMO PACIFIC and shall not be
modified without permission. Unauthorized attachments (splitters, connectors, etc.), or
equipment or unauthorized use of cable, equipment or of signal constitute theft underfederal and local law. Fines range from $500.00 to $5000.00.

Entertainment - (Consumer/Enterprise Cable Television Service)
A. CABLE TELEVISION SERVICES (ANALOG & DIGITAL). Television service is provided
via coaxial cable. Basic TV service is required for Digital TV service, along with a Digital
Set-Top Box. High Definition (HD) Digital TV service is available; however, subscription
to Basic TV and Digital TV service, along with an HD Digital Set-Top box is required.
B. dTV+ SERVICES. DOCOMO PACIFIC grants you a non-exclusive limited license to use
the App, including accessing and viewing the provider content on a streaming-only basis
through the Video Player, for personal, non-commercial purposes as set forth in theseTerms. The periods during which you can view each piece of Content will vary based on
the rights availability of such Content and the terms of your subscription.
C. CABLES AND EQUIPMENT. Unless specifically indicated otherwise, all equipment
provided by DOCOMO PACIFIC remains the property of DOCOMO PACIFIC and does
not become permanent fixtures of the structure where they are installed. DOCOMOPACIFIC may remove or reconfigure any provided equipment at their sole discretion. If
customer does not promptly return leased equipment upon disconnection of service, or
equipment is lost, stolen or damaged, customer will be billed $300 for each TiVo Media
Gateway DVR, $75 for each TiVo eBox, $250 for each digital set top converter,

Updated February 21, 2024

$250 for each HD Converter, $250 for each DVR digital video recorder, $250 foreach HD DVR, $75 for each cable modems, $75 for each EMTA (phone) modems,$100 for each TechniColor modem. If customer requests for replacement ofequipment, customer will be billed $25 for each remote-control unit, $25 for eachsurge protector unit, $25 for each Analog Set-Top Box Converter
Customers are encouraged to subscribe to Wire Guard at $4.99 per month. Wire Guard
is a maintenance plan that protects interior cable lines and non-plant related service
issues. Customers who do not subscribe to Wire Guard may be charged $75.00 if theirservice call is not related to cable plant issues.
D. FEDERAL COMMUNICATIONS CHARGE (FCC). A charge of $0.04 will be added on
top of your Basic Cable service to cover the FCC.
E. PROGRAMMING. DOCOMO PACIFIC has the right to add, remove, modify, or adjust
channels within our programming offers with a thirty (30) day notice via mail, DOCOMOPACIFIC website, local advertisement and/or social media. Networks may at any time
make changes to programming, in which DOCOMO PACIFIC has no control over.
DOCOMO PACIFIC will do its best to inform Customers of changes as we receive thisinformation.
F. CLOSED CAPTIONING INFORMATION. For any questions or information concerning
closed captioning please email the Network Operations Centerat dpacnoc@docomopacific.com.
G. TiVo & Vu-IT!. TiVo® and the TiVo logos are trademarks or registered trademarks of
TiVo Inc. or its subsidiaries worldwide. Vu-IT! powered by TiVo® allows DOCOMOPACIFIC to provide TiVo® Service to its customers within service areas.
H. dTV+. The DOCOMO PACIFIC dTV+ logo is among the trademarks, service marks,
and/or registered trademarks of DOCOMO PACIFIC and may only be reproduced orused with DOCOMO PACIFIC’s written permission and with proper acknowledgement.
All other trademarks, service marks, product and service names and company names orlogos that appear on the App are the property of their respective owners. Theirappearance of any mark or logo on the App does not transfer any rights whatsoever inand to such mark or logo to anyone other than the owner of such mark or logo, and you
may not reproduce, copy, or otherwise use any such mark without the permission of theowner of such mark.
I.

dTV+ App. the App may contain links to other Web sites operated by third parties.
DOCOMO PACIFIC dTV+ is not responsible for the content or the privacy practices of
those from third-party Web sites. DOCOMO PACIFIC makes no warranty or
representation regarding, and accepts no responsibility for, the quality, content, nature or
reliability of third-party Web sites or services accessible by hyperlink from the App.
DOCOMO PACIFIC dTV+ provides these links for your convenience only and does notcontrol such Web sites. DOCOMO PACIFIC’s inclusion of links to such Web sites does
not imply any endorsement of the materials on such third-party Web sites or any
association with their operators. It is your responsibility to review the privacy policies andterms of use of any other Web site you visit, including those you access via links fromthe App. You acknowledge and agree that DOCOMO PACIFIC dTV+ is not liable for any
loss or damage of any kind which may be incurred by you as a result of the availability,

Updated February 21, 2024

accuracy or existence of any websites or resources external to the App, including
advertising on the App or on any external websites you access through the App.

MOBILE - (Consumer/Enterprise Wireless Service)
A. MOBILE PLANS. Postpaid and Prepaid plans are considered one or a combination of
the following services: Mobile Voice, SMS and/or Data service. Postpaid service is billed
after the fact, according to the use of mobile services towards the end of each month orbilling period. Due dates for payment must be met to avoid any service interruption or
account termination. Prepaid service requires advanced purchase of service credits foruse. Prepaid cards or top-up requests must be done prior to use.
B. CONSUMER UNLIMITED PLANS (UNLIMITED FLOW) AND INCLUSIONS
a. Consumer Unlimited Plans. Postpaid Unlimited plans (named Unlimited Premier,
Unlimited Plus, Unlimited Add-on) are considered a combination of unlimited local mobile
Voice, SMS and/or Data service. Use of the services shall constitute acceptance of theconditions outlined in the Wireless Fair Use Policy.
b. Multi-line discounts. An active Unlimited Premier or Unlimited Plus line must be present
on the account to avail of multi-line discounts and access Unlimited Add-on. Monthly
recurring charges are determined on the plan selected, number of lines and additional
standard fees. Charges may vary month by month. Unlimited plans and discounts cannot
be combined with any other service offers unless specified. A maximum of five (5) mobilelines may be activated on a DOCOMO PACIFIC residential account.
c.

Visual Voicemail. This service is provided to all Unlimited Plan customers and isdependent on the device and operating system used. Devices must be operating on
minimum iOS15 (Apple) or Android 13 (Android) or newer. Older devices may not havevisual voicemail capabilities. Visual voicemail is only available to devices purchased fromDOCOMO PACIFIC.

d. Mobile Hotspot. Mobile Hotspot usage is bound by terms outlined in the Wireless Fair
Use policy. Unlimited Premier plan provides unlimited mobile hotspot access. Unlimited
Plus plan provides twenty gigabytes (20GB) a month in hotspot data. Data speeds will
decrease once consumed. Mobile hotspot is not available with the Unlimited Add-on plan.
e. dTV+ Lite. Mobile only customers with Unlimited Plans may access dTV+ Lite with amaximum of two concurrent streams. dTV+ Lite is included with Unlimited Premier.
Customers may add dTV+ Lite as an extra to Unlimited Plus and Add-on plans for $5 amonth. Extras may be added or cancelled at any time. Charges will be prorated. If mobile
services are placed on hold or cancelled, the corresponding dTV+ Lite service will also
be suspended or cancelled. By using dTV+ Lite via the dTV+ App, customers understandand agree to the terms as outlined in Entertainment section (I).
f.

Data Roaming. Unlimited plans include access to Data-to-go for $10 a day whentravelling abroad. Standard data-to-go policies apply. Five gigabytes (5GB) of dataroaming when travelling to Japan, Philippines, South Korea and United States of America
is included with the Unlimited Premier Plan. Once the allocated data is consumed, datato-go services will automatically activate unless disabled.

g. Long Distance. Standard long-distance rates apply for all Unlimited Plans. Unlimited
calls and SMS to the United States of America is included with the Unlimited Premierplan. Calls and SMS to other destinations with a +1 country code are also included.
Examples are: Canada, Puerto Rico, Virgin Islands, American Samoa and several
Caribbean nations.

Updated February 21, 2024

h. Changes, temporary holds and cancellations of Unlimited Plans. Changes,
temporary holds and cancellations are permitted at any time unless specified otherwise.
Multi-line discounts are applicable to active lines and are only available when an
Unlimited Premier or Unlimited Plus plan is active on the account. Discounts will nolonger apply to remaining mobile lines if there are no Unlimited Premier or Unlimited Plus
plans active on the account.
i.

Bring your own device. It is the responsibility of the customer to ensure customer
owned and managed (COAM) devices are unlocked and compatible with the DOCOMOPACIFIC network prior to service activation. Standard security deposits and activation
fees apply.

j.

Outright purchase of devices. Customers purchasing a new device outright withDOCOMO PACIFIC must activate an Unlimited Plan. One device per line activated ispermitted. Services must be active for a minimum of six (6) months. If the service iscancelled before this time, an early termination fee of $200 per line will be charged. Thisfee is only applicable to devices not marketed as prepaid.

k.

Standard Fees and surcharges. All standard fees and surcharges associated withmobile services are applicable and will appear on monthly invoices.

l.

Changes to Unlimited Plans. Changes to price and inclusions are subject to change at
any time without notice unless required by law.

C. ADDED SERVICES
a. SMS (Short Messaging Service/Text Message). Incoming SMS/Text messages do notincur any fees. Outgoing SMS/Text message fees are dependent on destination. For thelatest competitive SMS/Text messaging rates, please
visit https://www.docomopacific.com.
b. Data Top-Ups. Data usage can be viewed with myDATA+ byvisiting https://www.docomopacific.com/mydata or by texting "data" to 3282 from your
DOCOMO PACIFIC mobile postpaid device.
1. Upon reaching 80%, 90%, and 100% of your monthly data bucket, you will receive an
SMS notification
2. To maintain high-speed data, choose from multiple data top- up options by texting“data” to 3282 from your DOCOMO PACIFIC mobile device. Data top up will be added tocurrent billing cycle bucket and will be billed to the next monthly invoice and will appear
as a separate line item.
A. Reply "1" for 1GB for $3
B. Reply "2" for 3GB for $5
C. Reply "3" for 5GB for $10
3. Data speeds reduced for the remainder of the bill cycle, and reset when the next bill
cycle begins
4. Data Top-Ups are not available for ACCESS plansc.

Roaming and Long Distance. DOCOMO PACIFIC offers roaming to multiple
destinations worldwide. Services are deactivated upon activation unless specified
otherwise. To ensure roaming is accessible or to activate roaming services on yourmobile device, please contact 671 688-CARE (2273) in Guam, 670 488- CARE (2273) inthe CNMI or visit any retail location. Roaming and long-distance services are notapplicable to “Data Only” services. For the latest competitive roaming and long-distance
rates, please visit https://www.docomopacific.com. Data to go services are available inUpdated February 21, 2024

select international destinations. For a flat rate daily fee, Data to go allows eligible
Customers to access their existing data bucket while connected to specified carrier
partners. The flat rate fee per day is charged daily (12:00AM-11:59PM ChST) regardlessof actual time usage commenced abroad. Included international destinations and carrier
partners are subject to change at any time. Customers are to contact DOCOMO PACIFIC
prior to departure for the most up to date information. Failure to connect to thedesignated carrier may result in pay-as-you-go international roaming data charges toyour account. In the event charges incurred exceeds $1,000USD, DOCOMO PACIFIC
will make every attempt to advise the Customer and has the right to suspend data to go
services. Note that standard roaming charges may still apply for inbound and outboundcalls and SMS (local and international).
d. Video Calling. A WCDMA unit with video calling capabilities is required to utilize thisservice. Additional fees may apply.

D. DATA SERVICES. DOCOMO PACIFIC provides Data Services, which allow access tothe internet. Data allotment is dependent upon the type of Data plan subscribed to. If no
Data plan is subscribed to, Pay-As-You-Go Data is automatically activated, unlessspecified by Customer. Additional data buckets may be purchased for an additional fee.
Unused Data buckets do not roll-over to the next bill cycle. Applications may continue torun in the background which will use data service and deduct from your data planbucket. Mobile Data Services are intended for (i) web browsing; (ii) electronic mail ("email"); (iii) multimedia messaging services ("MMS"); (iv) any other applications which
require normal capacity usage on your mobile device; and (v) any other mobile data
communications which require normal capacity usage using the functions of your mobile
device. Data Plans are not intended as substitute or backup for private lines, landlines,
or full-time connections. DOCOMO PACIFIC reserves the right to modify, disconnect,
and/or terminate a Data Plan at any time and without notice in the event the Data Plan isused in any prohibited manner, including excessive or unauthorized usage thatadversely impacts its wireless network capacity or interferes with regular service to other
Data customers.
E. ACCESS PASSES. DOCOMO PACIFIC Access Pass allows the use of certain
designated apps that do not count against your monthly data allowance (“data cap”).
There are a variety of Passes to choose from, including:a. Music Pass: Spotify, Apple Music, Pandora
b. Social Pass: Facebook, Facebook Messenger, TikTok, Instagram, Snapchat, Twitter,
WhatsApp, WeChat, Line, Skype, Kakao Talk.
c. Party Pass: Spotify, Apple Music, Pandora, Facebook, Facebook Messenger, TikTok,
Instagram, Snapchat, Twitter, WhatsApp, WeChat, Line, Skype. Kakao Talk
d. All Access: Spotify, Apple Music, Pandora, Facebook, Facebook Messenger, Instagram,Snapchat, Twitter, WhatsApp, WeChat, Line, Skype, Kakao Talk, Netflix, YouTube, Hulu,
Amazon Prime Video, ESPN+.
e. GEN Z Social Pass: Facebook, Facebook Messenger, Instagram, Snapchat, Twitter,
WhatsApp, WeChat, Line, Skype, YouTube, Viber, Spotify.
f. If data usage is not covered by selected DOCOMO PACIFIC Access Pass, this data
usage will be deducted from monthly data allowance.
g. Additional content: Customer understands that additional content (e.g., advertising) or
third-party content (e/g/ location sharing, GIFs, external videos, maps) featured in certain
apps may not be included in your DOCOMO PACIFIC Access Pass and may countagainst your data allowance.

F. TETHERING/HOTSPOT. DOCOMO PACIFIC does not block or otherwise restrict
tethering unless explicitly specified. Customers may tether another device to a phone,

Updated February 21, 2024

tablet, or MiFi device, and use the allocated gigabyte allotment within the selected plan.
After the allotment has been reached, data speed will be throttled. Customers on an
Access plan will enjoy endless data from the apps included in designated Accesspasses. Note that certain devices such as video game consoles, TVs, or smart devices
such as Chromecast, Roku, or Fire TV Stick, may not be compatible with DOCOMOPACIFIC Access Passes, resulting in the pass not working or data being deducted fromyour monthly data allowance.
G. ROAMING. DOCOMO PACIFIC Access Passes cannot be used in our Data To Go
destinations. DOCOMO PACIFIC Access Passes are not available for use in our Data
To Go or Rest of World destinations. If you exceed the fair usage policy, any data usagethat would normally be covered by your DOCOMO PACIFIC Access Pass will instead
come out of your inclusive data allowance.
H. VIRTUAL PRIVATE NETWORK (VPN). If you are using a virtual private network (VPN),
a proxy, or your device is configured to an external domain name system (DNS) otherthan DOCOMO PACIFIC’s, the DOCOMO PACIFIC Access Pass will not work and yourusage will come out of your data allowance.
I.

DEVICES. Certain devices may be locked to DOCOMO PACIFIC’s network. These
devices may be unlocked upon Customers request; however, contract terms must be
fulfilled, and additional fees may apply.

J. Replacement device purchase. Existing customers may purchase one (1) replacement
device outright per year/per line. Customers must be an existing Postpaid customer forat least thirty (30) days or a Prepaid customer for at least ninety (90) days to be eligible.
K. NOW Program. The NOW program is an equipment installment program (EIP), enablingwell-qualified customers to purchase eligible equipment, dividing the retail price of thehandset into monthly installment payments. Eligibility to place a device/s onto the NOW
program is subject to credit checks. Depending on the number of lines, credit, andtenure, an advanced payment may be required. Only main account holders are
permitted to place devices on the NOW Program. Customers must remain on qualifying
service in good standing for duration of EIP agreement. In the event the customer
cancels wireless service associated with the device or services are disconnected due tonon-payment, the remaining balance on phone/device becomes due. All remaining
installments on the NOW Program must be paid in full prior to cancellation or transfer ofownership of the account. Late/non-payment fees may apply.
L. NOW Trade-In Program. Limited time offer; terms subject to change without notice.
Applicable to customers located in Guam and CNMI. All devices presented for trade-in
will be assessed by a DOCOMO PACIFIC Retail associate using an online trade-in
assessment tool. Customers will be informed of the basic valuation criteria prior tohanding the device over for inspection and assessment. The associate may perform aseries of simple tests on the device in front of the customer. The customer will be asked
a series of questions to help determine the working status of the device and is expected
to answer honestly to the best of their knowledge. Only unlocked devices as specified by
DOCOMO PACIFIC will be eligible for trade-in. This list is subject to change at any time.
Accepted trade-in devices qualify for credit. Credit applied to existing NOW Program
Equipment Installment Plan(s) (EIP) balance(s). All trade-ins are final. Once you tradein your device you cannot get it back. Limit of one (1) device per active line after
twelve (12) timely payments and the remaining balance can be paid-off. UnlessUpdated February 21, 2024

otherwise specified, trade-in is only eligible to customers joining or renewing services
that include the NOW program with a minimum Access plan as specified by their regionof residency. All Customers will be subject to standard credit checks and criteria of theirselected plan options and the NOW Program.
a. Password/Locking Features. You must reset your device to factory settings andremove any passwords or locking features before trading it in; refer to your phone
instructions manual or contact your device’s Customer Support to disable those features.
If you fail to do so, the device will not be eligible for trade-in. DOCOMO PACIFIC is notliable for any customer personal content found on any device once traded in.
b. Trade-in acceptance. DOCOMO PACIFIC will accept device battery chargers andaccessories, but this will not affect the value of the device trade-in.
c. Customers are responsible for cancelling any network service linked to each mobile
device. DOCOMO PACIFIC is not responsible for any usage charges arising before, orafter receipt of your mobile device, or arising from any other circumstances. Please
ensure you remove your SIM card before submitting your mobile device.
d. DOCOMO PACIFIC accepts no liability in the event that a SIM card is included with amobile device that incurs charges. Any SIM cards received with your mobile device will
not be returned and will be destroyed.
e. Customer agrees to release DOCOMO PACIFIC from any and all claims, losses ordamages with respect to any data stored or contained in the mobile device or on any
media used in conjunction with the mobile device, including apps, SMS, photos, games,
songs or other data. DOCOMO PACIFIC accepts neither responsibility nor liability for andin relation to the security, protection, confidentiality or use of such data and it is yourresponsibility to ensure that such data is removed from the mobile device prior to you
handing it over.
f. Customer is solely responsible for any personal data left on a device. If any personal
information/personal data is contained in the mobile device which has not been deleted
when DOCOMO PACIFIC receives it, it will be deleted and DOCOMO PACIFIC shall not
be held responsible or liable for such deletion. Additional Terms and Conditions may
apply. Please visit www.docomopacific.com for more details.

M. AVAILABILITY OF CELLULAR SERVICE. Cellular Customer service is provided by theunderlying carrier solely and exclusively in accordance with the applicable tariff filed withthe local public utilities commission (copy available upon request) if required by law or
regulation. Cellular Customer service is available to cellular radio units equipped for thisservice when in range of cell site location in the relevant Cellular Geographic Service
Area (CGSA), subject to limitations and interruptions as set forth in the carrier's tariff
including, but not limited to, transmission limitations caused by atmospheric and otherconditions.
N. PAYMENT OF CHARGES. Customer is responsible for payment of all charges forcellular services furnished including, but not limited to:a. All calls originated or received by Customer's cellular radio units, as well as anyother charges billed to Customer’s access number;b. Usage and tolls will be billed at the end of each billing period. Access charges

and optional features will be billed monthly in advance of service. Additionally,
DOCOMO PACIFIC may, to safeguard its interests, bill Customer in advanceeach month an amount equal to one month's estimated charges for usage andtolls. Payments made in advance will be credited to Customer’s account to theend of the billing period.
c.

Fees incurred from early termination of mobile services.

Updated February 21, 2024

d. Customer’s bill payment is due no later than the due date specified on the bill.

Late payment may result in temporary or permanent disconnection of service;e. In the event the cellular radio unit is lost or stolen, the Customer shallimmediately report such loss or theft to DOCOMO PACIFIC. Customer shallremain liable for all usage and toll charges origination from or received by the
Customer’s access number until such time as the loss or theft is reported to
DOCOMO PACIFIC. Monthly charges continue until the service is terminated;f.

When payment for services is made by check, draft or similar negotiable
instrument, there will be a charge to Customer for each item returned to
DOCOMO PACIFIC unpaid for any reason;g. The charges for a fractional part of the month will be proportionate part of themonthly recurring charge based on the actual number of days the service isprovided;h. Late fee(s) will be assessed for late payments.

O. RESPONSIBILITY OF THE CUSTOMER FOR THE CELLULAR RADIOEQUIPMENT. A) DOCOMO PACIFIC is not responsible under this Agreement for the
installation, operation, and quality of transmission or maintenance of Customer’s cellularradio equipment; B) Customer must provide and maintain all cellular radio equipment
and ensure that it is technically and operationally compatible with service and that it
does not interfere with cellular service and complies with Federal Communication
Commission ("FCC"), Territorial or other governmental authority, laws, rules andregulations.
P. CELLULAR EQUIPMENT. A limited warranty of 1-year from date of purchase isavailable for new cellular equipment of the same model or tablet* purchases. This
warranty applies to manufacturer defects and excludes liquid and/or physical damage.
Warranty does not apply to normal wear and tear of the mobile device or accessories
packaged with the device. *Excludes Apple iPads. A one-time five (5) day defective
exchange applies only to accessories purchased at a DOCOMO PACIFIC Retail Store.
Does not apply to earpieces/ear buds. All sales are final. No returns or exchanges.
Consistent with the terms set forth in the TechZone intake form, DOCOMO PACIFIC
assumes no liability when a device is submitted for diagnostic assessment and repair.
In-warranty devices diagnosed by TechZone as having manufacturer defects may be
eligible for one (1) replacement device of equivalent value. The defective device must be
surrendered to DPAC at time of exchange. All data is removed from the surrendered
device via factory reset.
Q. FEES AND SURCHARGES
a. USF (Universal Service Fund). USF is a mandatory fee which is used to promoteincreased access to telecommunications services in the US. USF rates are set by the
FCC and may change quarterly. USF appears on your monthly bill of service as aseparate line item and is applicable to Local Voice, Local SMS, and Toll Charges.
b. E-911. E-911 fees are charges required by local law to finance Enhanced 911 services. A$1.00 fee for E-911 will be charged per unit, in addition to your monthly rate for VOICE,SMS and/or DATA Customers.

Updated February 21, 2024

c.

Local Number Portability (LNP). In accordance with FCC rules and regulations,Customers who switch service providers within the geographical area may keep theirphone number. A fee is automatically assessed and charged $0.50 per mobile number
and will appear on the Customers’ monthly bill of service as a separate line item. A fee of$50.00 is assessed if the Customer decides to keep their number and switch service
providers. This fee will be assessed on top of any remaining balance once the porting
process is completed.

INTERNET - (CONSUMER/ENTERPRISE WIRED INTERNET SERVICE)
A. Internet EQUIPMENT. Unless specifically indicated otherwise, all Cable, Attachments
and Equipment provided to Customer remain the property of DOCOMO PACIFIC and do
not become permanent fixtures of the structure where they are installed. DOCOMOPACIFIC may re-configure or remove cables, attachments, or other equipment at its sole
discretion. If Customer does not promptly return leased equipment upon disconnectionof service, or equipment is lost, stolen or damaged (to include lightning/power surge),
Customer will be billed for equipment as follows: ONU ($350.00), Technicolor Modem($100.00), Cable Modem ($75.00), EMTA-Embedded Multimedia Terminal Adapter($75.00). Customers are encouraged to subscribe to Wire Guard at $4.99 per month.
Wire Guard is a maintenance plan that protects interior cable lines and non-plant related
service issues. Customers who do not subscribe to Wire Guard may be charged $75.00
if their service call is not related to cable plant issues.
B. QUALITY OF SERVICE. DOCOMO PACIFIC Internet provides services with "Up to"
speeds. Due to traffic and quality of service, Customer may or may not experience
advertised speeds. Our Customers are encouraged to visit us or call to identify any
issues with the serviceable address.
C. DOCOMO PACIFIC WiFi. Based on the Access to DOCOMO PACIFIC WiFi is available
for Internet Customers and number of logins are based on service level tier subscribedto. More information can be found at https://www.docomopacific.com/online/wifi.
D. dFI+ and Fiber Plans with WHOLE HOME WIFI. Customer understands and agrees topay DOCOMO PACIFIC an early termination fee (ETF) for cancelling before the contract
expiration date. Customers with military orders on a contract, early termination fees still
apply. Early termination fees applied are based on the total number of months left on thecustomer’s contract term as follows and are charged per applicable Service Agreement
Contract: 50% of the remaining contract value.

Whole Home WiFi Terms of Use
Plume Service and Eligibility
1. DOCOMO PACIFIC's Plume service consists of the initial supply of one SuperPod and a
Plume Membership with DOCOMO PACIFIC ("Plume Service").
2. The Plume Service is only available to selected residential customers who meet our preacceptance checks and criteria. To be eligible for the Plume Service you must:a. have DOCOMO PACIFIC internet access and a device capable of downloading andusing the Plume WiFi App;

Updated February 21, 2024

b. download the Plume WiFi App from Google Play or the Apple App Store and follow the
set-up instructions, including acceptance of Plume's partner terms (which are available
on the Plume WiFi App when you first set up your Plume profile);c.

use the Plume Pods we supply; andd. receive your bill.

Plume Membership with DOCOMO PACIFIC
1. Your Plume Membership with DOCOMO PACIFIC will start from the date we confirm you
are eligible for the Plume Service and will continue month-to-month until cancelled.
2. You acknowledge that without a Plume Membership from us, the Pods will have limited
functionality. You will only be able to access basic network management and WiFi
configuration. Membership features such as Adaptive WiFi™, guest access with
HomePass® and parental controls, will not be available. Please note that Plume
membership is not transferable between internet service providers.
3. A monthly fee will be charged for the Plume Membership and is generally invoiced amonth in advance.
4. We reserve the right to change the monthly Plume Membership fee from time to time on
giving 30 days' written notice to you, together with our reasons for that change.
5. You can cancel your Plume Membership at any time. If you cancel your membership,
you will continue to have access to the full Plume Service from DOCOMO PACIFIC until
the end of your monthly billing period.
6. To cancel your Plume Membership, please contact us by calling 671-688-2273.
7. Plume Membership fees are non-refundable, and we do not provide refunds or credits
for any partial-month membership periods (e.g. if you cancel your Plume Membershipduring a month for which a membership fee has already been invoiced).
About PlumeDOCOMO PACIFIC has partnered with Plume Design, Inc. to offer you this Plume Service. You
can find out more about Plume Design, Inc., its products and its business at www.plume.com.
DOCOMO PACIFIC has been appointed by Plume Design, Inc. as an authorized reseller ofPods and the Plume Adaptive WiFi Solution. By agreeing to receive the Plume Service and/or
by purchasing and using Pods from us, you acknowledge and agree:•

to accept Plume Design, Inc.'s standard partner terms (which are available on the Plume
WiFi App when you first set up your Plume profile);•that Plume Design, Inc. is and will be the exclusive owner of all intellectual proprietary
rights, title, and interest in the Pods, the Plume WiFi App, and Adaptive WiFi Solution;•that Plume Design, Inc. may anonymize and/or de-identify any personal information you
provide to Plume (e.g. via the Plume WiFi App) and that Plume Design, Inc. may use
such anonymized and/or de-identified information for long term trend analysis toUpdated February 21, 2024

continually improve optimization algorithms and to provide services to its customers(including other resellers of Pods and the Plume Adaptive WiFi Solution).

DIGITAL PHONE - (Consumer/Enterprise Wired Phone Service)
A. PHONE PLAN, TOLL USAGE & DIRECTORY ASSISTANCE. Phone service allows
local, long distance, & international long-distance calls. Additional charges apply for long
distance & international long-distance calls. Long Distance & Directory Assistance (411)
Rates available at www.docomopacific.com/phone/plans.
B. PHONE EQUIPMENT. Unless specifically indicated otherwise, all Cable, Attachments
and Equipment provided by DOCOMO PACIFIC remain the property of DOCOMOPACIFIC and do not become permanent fixtures of the structure where they are
installed. DOCOMO PACIFIC may remove or alter the Cable, attachments, or equipment
at their sole discretion. If Customer does not promptly return leased equipment upon
disconnection of service, or equipment is lost, stolen or damaged (to include
lightning/power surge), Customer will be billed for the equipment as follows: EMTAEmbedded Multimedia Terminal Adapter ($75.00).
C. LIFELINE DISCLAIMER & POWER FAILURE. Phone service is not a lifeline service. In
the event of a power outage, both your phone service and E911 service will be
unavailable. Call forwarding may be setup in any event of this situation.
D. CALL DETAILS. Local call detail records are available upon request. Long Distance calldetail records available through self-care service at mydocomopacific.com. Fees andconditions may apply.
E. FEES AND SURCHARGES - USF and E-911 fees applicable to Digital Phone
service (see "Fees and Surcharges" section above).

Service Termination, Change in Residence, & Collection Policy
A. DISCONNECTION OF SERVICE FOR CAUSE. If payment of any sum due to DOCOMOPACIFIC by Customer is not made on time or if Customer is any other way in default
under this Agreement or upon violation of any of the laws, rules and regulations asprovided by other governmental authority governing the furnishing of Entertainment,
Mobile, Internet, or Phone services, DOCOMO PACIFIC, at its sole discretion, without
incurring any liability to Customer, has the right to immediately or temporarily disconnect
or terminate the furnishing of services to Customer. Additionally, DOCOMO PACIFIC
reserves the right to exercise any other remedy existing at law or in equity. Customer will
be charged a fee for reactivation of services.
B. PAYMENTS UPON TERMINATION UNDER SCRA. Should Customer terminate thisAgreement pursuant to the Servicemembers Civil Relief Act (SCRA), this provision shallsurvive this Agreement. Under this provision, “device” refers to any mobile device whosepurchase was subsidized by DOCOMO PACIFIC and used with cellular service provided
by DOCOMO PACIFIC and internet, Entertainment and/or Phone equipment under thisAgreement. Upon termination under the SCRA, Customer must, within THIRTY (30)days:
a. If You purchased a cellphone, tablet, or similar equipment from DOCOMO PACIFIC, andthe cost of which is spread over the term of Your contract You may return theunit/equipment in a saleable condition or any balance due will become immediately due

Updated February 21, 2024

and payable upon termination under the applicable NOW (Equipment Installment Plan)
financing plan.
b. I acknowledge that if the unit/equipment is in non-saleable condition with liquid and/or
physical damage, or is unreturned at the time of termination of the contract, such
equipment will be deemed as a liability and any outstanding balance will be immediately
due and payable.
c.

C. Access penalty fees and Temporary Suspension fees will be waived and agreement
term will not be extended.

d. I agree to pay DOCOMO PACIFIC any service fees, taxes, and other obligations andliabilities imposed by the contract that are due and unpaid or underperformed at the timeof termination.

C. DOCOMO PACIFIC EXPENSES. Customer shall pay to DOCOMO PACIFIC all costs
and expenses, including without limitation, reasonable attorney's fees, and the fees ofany collection agencies and court costs, incurred by DOCOMO PACIFIC in exercising
any of its rights or remedies hereunder or enforcing any of the terms, conditions, orprovisions thereof.
D. PAYMENTS AND COLLECTIONS.
a. Customer Entertainment/ phone, mobile and/or internet service payment is due for thatmonth's service. Your due date is printed on the monthly invoice. If payment is notreceived within five (5) days after the due date, Residential customers will incur a late feeof $9.99 and Business customers will incur a late fee of 2% of the invoiced amount.
b. If payment is not received within thirty (30) days, Your account will be subject todisconnection without notice.
c.

Non-receipt of billing statement and/or invoice does not prevent Your account from being
due or payable.

d. All disputes involving invoiced amounts must be presented to DOCOMO PACIFIC within
ninety (90) days of the invoice date.
e. No credit will be given for a period greater than 120 days.
f.

If service is disconnected for non-payment, a reconnection fee will be charged andcustomer must pay the balance in full before service will be reinstated. Reconnection fee
per account is $25.00.

g. Checks returned for any reason will be assessed a charge of $35.00.
h. Payments made after "Due Date" will appear on your next billing statement.
i.

All Consumer and Enterprise billing inquiries/disputes must be submitted within ninety (90days) of the date of the invoice in question to either a Retail Service Department, via
phone to a Call Center Department, or to the Credits & Collections Department. Please
note that balances will only be released to the account holder or their authorized agent.
Balances may be released to those paying on behalf of the account holder when visiting
any DOCOMO PACIFIC payment location.

j.

Customers are obligated to update credit card, mailing address and other contact
information accordingly. Request for change of mailing address and/or contract
information may be made in person with written authorization by account holder and/or
via phone or email. Account holder must authorize changes or updates to credit card
information in person, by mail, or via facsimile.

Updated February 21, 2024

k.

All past due accounts, inclusive of those affected by returned checks and credit cardrecurring declinations, are subject to immediate disconnection without further notice.

l.

Services will be temporarily disconnected if payment(s) are not received within forty-five(45) days from the invoice date. A $25.00 reconnection fee will be charged per accountfor services that have been affected for this reason.

m. Accounts with outstanding balances over sixty (60) days will be permanently deactivatedand security deposit/penalty fee (if applicable) will be imposed accordingly. If a credit
card has been imprinted or authorized as a security deposit, the outstanding balance will
be charged to the credit card at that given time. If all efforts to collect the outstandingbalances have been exhausted, the delinquent account will be forwarded to a collection
agency. Additional fees may apply. Once the account is forwarded to a collection agency,
all correspondence, disputes, payments and other fees must be made directly with thecollection agency.
n. Customers must pay in full any past due balance before service will be reinstated. Past
due accounts will be forwarded to a collection agency after 120 days, and customer will
be liable for any fees the agency may impose. Customers who are disconnected with an
unpaid, delinquent balance will be reported to the credit bureau. If an account is sent tosmall claims for collections, customer will be liable for all associated fees. If the accountis recalled from the Collection Agencies Office, recall fee and/or interest fees will apply.
o. Participating accounts on DOCOMO PACIFIC’s NOW Program with outstandingbalances over sixty (60) days will be permanently deactivated and the unpaid handset
installations will be billed to the account. Services may be reinstated after full balance ofthe Handset on the NOW Program and outstanding balance is cleared. If a Credit/Debit
Card has been imprinted or authorized for payments on the account, the outstandingbalance will be charged to the card at that time. If all efforts to collect the outstandingbalances have been exhausted, the account will be forwarded to a collection agency,
which may impose additional fees.

E. TERMINATION OF AGREEMENT BY CUSTOMER OR DOCOMO PACIFIC.
a. Customer agrees to the terms of this Service Agreement as stated above.
b. Customer may terminate this Agreement with no penalty within FOURTEEN (14) days of
the Activation Date. Other charges, including local and toll usage charges and handset
penalties, Entertainment, Internet and Phone equipment, VOD purchases, PPV
purchases and any other applicable charges still apply.
c.

Customer may at any time after 14 days, with or without cause, terminate this Agreement
by notifying DOCOMO PACIFIC in writing THIRTY (30) days in advance. The following
penalty fee(s) will apply accordingly.

d. A request to port your number is a request by you to terminate Service immediately. Yourmonthly recurring Services and the applicable charges for those monthly recurring
Services shall be prorated to coincide with the termination date. Depending on theamount of Service that was used during the month of termination, such a proration may
result in incurring overage charges in which Customer will be billed and is liable for.
e. Customer understands and agrees to pay to DOCOMO PACIFIC an early termination fee(Unit Penalty Fee) for cancelling before the contract expiration date. Entertainment,Internet, and Phone equipment's must be returned to avoid unreturned equipment
penalty fees. Customers with military orders on a contract, Unit Penalty Fees still apply.
Customer understands that video calling, long distance, roaming, and SMS charges arebilled in addition to their mobile plan. In addition to the terms and conditions stated in thisdocument, all other terms and conditions will be guided by DOCOMO PACIFIC’s Terms
and Conditions of Cellular Telephone Service Contract, as well as the Terms andUpdated February 21, 2024

Conditions of Entertainment, Internet, and Phone services. Entertainment, Internet, andPhone services do not incur access penalty fees; however, unreturned equipment fees
still apply. Unit Penalty fees applied are based on the total number of months left on thecustomer’s contract term as follows and are charged per applicable Service Agreement
Contract: (1) 19-24 Months left: $600.00 (2) 13-18 Months left: $400.00 (3) 7-12 Months
left: $300.00 (4) 1-6 Months left: $0.00.
▪

Applicable to Service members Only. Pursuant to the Service Members Civil Relief Act(SCRA), a servicemember may terminate a contract without penalty for a commercial
mobile service, telephone exchange service, internet access service, or multichannel
video programming service any time after the date the servicemember receives militaryorders to relocate for a period of not less than ninety (90) days. A servicemember must
provide DOCOMO PACIFIC with written or electronic notice of the military orders andmust specify the DOCOMO PACIFIC service termination date.

Updated February 21, 2024