FUJISOFT SERVICE BUREAU INCORPORATEDURL https://www.fsisb.co.jp

FUJISOFT Building 9F,
2-19-7 Kotobashi, Sumida-ku, Tokyo 130-0022
Tel: +81-3-5600-1731 (Main line)
Fax: +81-3-5600-1730

C o rpo ra te C o nc ept

Aiming to be the best partner
trusted by our customers!

We aim to be the best partner of ourcustomers through total outsourcing services.

Since the founding of our company, we have made “Aiming to be
the best partner trusted by our customers!” our basic policy.

FUJISOFT SERVICE BUREAU INCORPORATED was founded in 1984 as a company
providing services centered on data entry.

In recent years, the base of outsourcing services has been
expanding due to the diversification of communication methods
and the increasing sophistication of services provided by new ITbased technologies such as IoT, artificial intelligence, automationand mechanization for business operations, and big data.

Currently, we are expanding our services as a “total outsourcing company” thatprovides services utilizing IT, with a contact center service and a BPO (businessprocess outsourcing) service as our two main pillars.

To meet customer needs, we have started providing services
using such new technologies in addition to the know-how wehave accumulated.

In order to accurately meet customer needs, we are expanding and strengthening
our services including contact centers, BPO, office support, web content and system
support and developing them into a total outsourcing service that links them together,
as well as expanding into new areas swiftly and flexibly in accordance with the services
we provide.
We also provide 24/7/365 support based on low-cost, high-quality, robust information
security.

Security measures
We consider protecting information assets acquired from ourcustomers as our social responsibility and are therefore addressing
the maintenance and management of information security.

Aiming to be the best partner trusted by our customers, we will continue to expand
our services. We hope that you will continue to look forward to our efforts in the future.

Co rp o rat e
Co nc ept

President andRepresentative Director:
01

02

Satoshi Sato

Tot a l Out s o ur cing S er v ic e

Establishing a business stylefor the new era
The total outsourcing service FUJISOFT SERVICE BUREAU offers is a full package ofmore specialized and extensive BPO services by linking five service packages we havedeveloped over the years to meet the sophisticated needs of our customers.

CRM

Through the complete outsourcing of our customers' increasingly complex andsophisticated business processes, we are confident that we can make great strides
toward establishing a business style for the new era.

Total Outsourcing
ServiceTEL

Our customers

Office SupportServiceDM

Contact CenterServiceStaffing

UsersFAXWEB
E-mailChatSystem SupportService

 Customers (Individuals)

To t a l

Dispatching of engineers Outsourcing businessO ut s o u rcin g Centralgovernment
 Localgovernment
 Distributors
 Manufacturers

 Financialcompanies Information
 ServiceBPO
ServiceWeb ContentsService

 Corporate customers

Data aggregation/processing

S er viceHigh added value BPO
0304

B P O/Of f ic e S uppo r t S er v ic e

Offer new value to corporate
business strategies

Security
We have standardized high-level information security managementthat conforms to Privacy Mark and ISO/IEC27001 (ISMS) and striveto completely protect personal information. Because we recognizethat employee awareness and education are of paramountimportance, we maintain a high level of security by focusing onrule formation, education and evaluation. We also use the latest
technology, including biometric identification and monitoring
cameras to manage entering and exiting our facilities.

For customers’ general IT and management operations, we combine our many
years of IT/management know-how (proposals for analysis and rebuilding)to contribute to the development of centralization and standardization ofcore operations regarding management resources.
We also provide both inbound and outbound support to boost competitivenessamong businesses.

Our high added value BPO service
Storage

DisposalPrinting

Scanning
Job analysis

Business process
improvement

Inspection/verification

Preprocessing

Sealing

Elimination ofdeficiencies

Data entry

Data creation

ITB usin ess

Service menus

BPO centers

Office work operations

Data entry service

P ro ce ss
Ou t so u rc in g

Operations processed in
multiple processes are consolidated through consistent outsourcing, allowing
you to streamline business
operations and contributeto faster processing.

We set up dedicated machines for data entry equippedwith measures for preventing
information leaks to ensure
quick and high-quality data
entry work.

P.O. box receipt / Contact desk operation / Opening
and checking contents / Scanning service / Data entry
service / Compensation for and elimination of deficiencies / Storing original copies / Disposal

Reception / Content inspection (checking written content) / Image entry processing / Data check / Elimination of deficiencies / Media creation

Scanning service

Human resource service

Se rvice

We use multiple types ofscanners according to thestate of each copy to achieveeffective computerization.

Tokyo BPO Center(Sumida-ku, Tokyo)
Koriyama BPO Center (Koriyama City, Fukushima Prefecture)
Aizu BPO Center(Aizuwakamatsu City, Fukushima Prefecture)[Entry system]
OpenIDES[Image scanner]
High-speed scanner
Overhead scanner

Staffing (general office work)/ Human resources placement / BPO operation andtelephone service (operationdesign, SV, operator) / IT-related services (personnel fordevelopment and operation)

Organizing paperwork / Scanning / File name processing /Search data generation / Storing original copies / Disposal
05

Shipment

06

DeliveryC o nt a c t C enter S er v ic e

Toward achieving customer
satisfaction improvement

Service menus

A call center, which used to be only a telephone response point,
has evolved into a contact center or customer center and now
is drawing attention as a strategic point for a company's businessaction. Because traditional business management, which was sales
promotion and market share-centered, is shifting to a focus on
customer retention, customer satisfaction improvement and customer
share, communication with each and every customer is an extremely
important point. The key to a successful CRM (Customer RelationshipManagement) strategy lies in how to create an environment in whichto contact with customers. The role played by a contact center is very
important to strengthen customer relationship building.
Using cutting-edge IT technologies as a backbone, FUJISOFTSERVICE BUREAU provides an optimum service to further facilitatecommunication with customers in order to meet a wide variety ofneeds of all companies.

VOC
analysis

Inboundservice

Outboundservice

Recall/emergency
response

We collect and accumulate
customer feedback fromvarious channels and link
it to CS improvement,
sales increase and cost
reduction using various
analysis techniques.

We provide a call center service
that deals empathetically withquestions and inquiries fromcustomers. We are also goodat building help desks that
respond to technologicallydifficult questions, for example,
those regarding hardware,
software or networks.

We provide efficienttransmission operations,such as services
for introducing andrecommending new
products and various
reminder services,
according to your purpose.

We set up call centersthat promptly respond toemergency situations thatcan occur suddenly, suchas recalls.

Contact Center Service
Inbound service
ReportingCustomercompanies
DataOutbound service

Receiving

Callingof data by FUJISOFTSERVICE BUREAU

 Order Inquiry Tel Fax EmailUser informationUsers

Co nt a ctc en t er

 Using our equipment and systems, we provide an inbound service for awide variety of products.
Examples: Technical support, product order processing, customer service,
sales promotions, etc.
 We can take care of many different operations, including 24/7/365
services, customer DBs and omnichannel to meet customer needs.

Customercompanies
ReportingTransmission

Callingby FUJISOFTSERVICE BUREAU

Users

 Projectproposal

 Using our equipment and systems, we provide an outbound service for awide variety of products.
Examples: Promotion, research, follow-up calls, reminder services, etc.

Advantages of our company
Advantage

Se rvice We do business with many companies and government
offices and have won their trust. We have many workers
who are highly proficient at dealing with phone calling
operations and back-office operations.
 We make use of our considerable business experienceto propose business improvements and operationalefficiencies.
07

 We are ISO9001 and ISO27001 certified, so you cantrust us with your business with peace of mind.
 We have received a Grade A rating in the unification
qualifications of all ministries and government offices.

08

We b C o ntent s /S ys tem S uppo r t S er v i c eEverything is for customers

Support for operation improvement

Painstakingly pursue customer satisfaction using IT
IT should contribute to a company's development.
To meet differing customer needs such as improving
operation effectiveness, reducing costs and increasing
sales, FUJISOFT SERVICE BUREAU provides themost suitable services including the introducing of
cutting-edge IT technologies, the creating of websites
and the building of business systems, so that we cancontribute to our customers' business development.

We need to study the influx of data to and separation of data from websites and analyze
characteristics and conversion of the superior contents to clarify issues and problems. We
provide a series of these operations as well as a PDCA cycle that includes setting goals,
extracting points to be improved and preparing a workflow.

01. Analysis

Action

We clarify the purpose and goal based on
the results of the analysis and suggest
specific points to improve.

We analyze the website at present based on thedata such as the number of accesses to thewebsite and the information on competitors.

Check

04. Operation/Maintenance

02. Planning

Plan
Do

03. Design/Creation
We develop websites based on screen designs forusers. The websites can also be used from asmartphone and tablet depending on the target.

We suggest the most appropriate method for
operation and maintenance according to thewebsite and the customer's skills.

Service menus

W E B
Sy st e m
S u pp o rt
Se rvice

Operating a website

We offer a one-stop service that covers building
a web server, setting up a CMS, SEO measuresand smartphone measures.

We take care of regular update operations of websites.
We suggest PDCA cycles from the extraction of current
issues to improvement.

System development

Dispatching web staff and engineers

In addition to website development, we are also
good at developing business systems.

We dispatch resident web directors, designers
and coders as well as engineers of built-in andgeneral-purpose machines.

Redesigning websites
We offer a one-stop service related to creating websites that usually involves interaction
with multiple vendors and the operation of a number of services.

Customer companies

Co nt e nt s

Redesigning a website

Contacting byphone/email

FUJISOFTSERVICE BUREAU

VendorDesigner

Server vendor

Design modifications, HTMLmodifications, update operations

Partnership

Director incharge

Visits/meetings

Salesperson incharge

Partnership

System engineer

CMS vendor
Social media vendor
Photographing

Program modification, checking for bugs,
dealing with trouble, maintenance0910

Company Name

FUJISOFT SERVICE BUREAU INCORPORATED

Corporate Number

1010601027646

Address

FUJISOFT Building 9F
2-19-7 Kotobashi, Sumida-ku, Tokyo 130-0022

TEL+81-3-5600-1731 (Main line)

FAX

03-5600-1730

URL

https://www.fsisb.co.jp

Founded

October 1984

Capital Stock354.1 million yen

Corporate Executives

President and Representative Director

C o m pa ny P ro f ile (1)Company Outline

Satoshi Sato
Executive Director

Masanari Miruno

Director

Kumi Suzuki

Director (Part-time)

Joji Aoki

Operating Officer

Takeshi Kubo

Operating Officer

Takayuki Hata

Operating Officer

Kaori Kosaka

Operating OfficerMasahiro Sagara

Operating Officer

Hiroyuki Sakaguchi

Operating Officer

Miho Inomaki

Standing Auditor

Hiromi Arakawa

Auditor (External)

Kazuhiro Nakagomi

Auditor (External)

Hironori Kanda

4,319 (as of December 2023)

Affiliated Group

FUJISOFT Group

Member Organizations

Call Center Association of Japan
Japan Staffing Services Association

C om p an y

Employees

P ro file ISMS (ISO (JISQ) 27001)
Certification registration No.: 02338-2009-AIS-KOB-ISMS-AC
 Privacy Mark
Certification No.: 10820404
 Eruboshi Certification
Received 3rd stage accreditation, which is the highest grade of EruboshiCertification, a certification that is given to outstanding companies from thestandpoint of the Act on Promotion of Women’s Participation and Advancementin the Workplace by the Minister of Health, Labour and Welfare on October 18,
2017.
 Platinum Eruboshi Certification
Received Platinum Eruboshi Certification, which is given only to Eruboshicertified companies that are particularly outstanding in their efforts to promote
active female participation and meet a higher level of requirements onNovember 9, 2021.

C o m pa ny P ro f ile ( 2 ) ISO9001
Certification registration No.: 02337-2009-AQ-KOB-JAB
Scope of registration: BPO Service Division 1, Sales Department 1,BPO Center (Tokyo, Aizu, Koriyama)/ Internal Audit Office/Engineering DivisionCertification

 Kurumin Certification
Received Kurumin Certification as a childcare support company based on theAct on Advancement of Measures to Support Raising Next-Generation Children
from the Minister of Health, Labour and Welfare on October 1, 2019.
Business Registration

Employment agency registration number: Ha 13-120015
Paid work agency registration number: 13-Yu-300778

BPO Service Division 1, Sales Department 1,BPO Center (Tokyo, Aizu, Koriyama)/ Internal Audit Office/Engineering Division

Company History

JuneFebruary
October

1987
1996
1996

February
SeptemberMarchJulyJanuary
December

2001
2004
2005
2006
2007
2009

OctoberMarch20122016

October

2017

October
October

20182019

November

2021

February

2024

OFFICE ADVANCE INCORPORATED (current name: FUJISOFT SERVICE BUREAU
INCORPORATED) established
Capital stock: 40 million yen
Changes the company name to ABC SERVICE BUREAU INCORPORATED
Increases the capital stock to 50 million yen
Becomes a subsidiary of FUJISOFT INCORPORATED through the merger of FUJISOFT
INCORPORATED and ABC Corporation and changes the company name to FUJISOFTABC SERVICE BUREAU INCORPORATED
Relocates the headquarters to 2-19-7 Kotobashi, Sumida-ku, Tokyo
Starts providing BPO services
Receives Personal Information Protection Management Systems (JIS Q15001) certification
Changes the company name to FUJISOFT SERVICE BUREAU INCORPORATED
Receives Information Security Management System (ISO27001) certification
Receives Quality Management System (ISO9001) certification
Increases the capital stock to 200 million yen
Merges with FUJISOFT SSS INCORPORATED
Becomes listed on the JASDAQ exchange (Standard)
Increases the capital stock to 354 million yen
Receives 3rd stage accreditation, which is the highest grade of Eruboshi Certification,a certification that is given to outstanding companies from the standpoint of the Act on
Promotion of Women’s Participation and Advancement in the Workplace
Changes to the Second Section of the Tokyo Stock Exchange
Receives Kurumin Certification as a childcare support company based on the Act on
Advancement of Measures to Support Raising Next-Generation Children
Receives Platinum Eruboshi Certification, which is given only to companies that areparticularly outstanding in promoting active female participation and meet a higher levelof requirements
Delists because the company is a wholly owned subsidiary of FUJI SOFT
INCORPORATEDP ro file1984

C om p an yOctoberAizu Contact Center
Aizuwakamatsu City,
Fukushima Prefecture
Aizu BPO Center
Aizuwakamatsu City,
Fukushima Prefecture

Sapporo OfficeKeiwa Odori Building 30 4F
8-2-24 Odori-nishi, Chuo-ku,
Sapporo City, Hokkaido
060-0042
Tel: +81-11-219-3590

Koriyama BPO Center
Koriyama City, Fukushima
Prefecture

Niigata Contact Center
Chuo-ku, Niigata City, Niigata
Prefecture

Tennodai Contact Center
Abiko City, Chiba PrefectureNagoya Office
FUJISOFT Building 9F
1-6-26 Nishiki, Naka-ku,
Nagoya City, Aichi Prefecture
460-0003
Tel: +81-52-218-2610

Osaka Office
EDGE Esaka 6F
9-1 Toyotsu-cho, Suita City,
Osaka 564-0051
Tel: +81-6-6368-7778

Kinshicho Contact Center
Sumida-ku, Tokyo

Group Companies

Tosho Computer Systems Co., Ltd. / OA LABORATORY CO., LTD. / iDEA Consulting Inc. /FUJISOFT CHINA Corp. / FUJISOFT America, Inc. / FIJISOFT KIKAKU Ltd. / Nihon Business Soft Incorporation

co m pan y

FUJISOFT INCORPORATED / Cybernet Systems Co., Ltd. / VINX CORP. / Cyber Com Co., Ltd. /Gro upSaitama OfficeTS-3 Building 4F
2-18 Shimocho, Omiyaku, Saitama City, Saitama
Prefecture 330-0844
Tel: +81-48-782-5000&Osaka BPO Center
Suita City, Osaka

Tokyo BPO Center
Sumida-ku, Tokyoli st

Nagasaki OfficeDejima Asahi-Seimei Aoki
Building 2F
1-14 Dejima-machi, Nagasaki
City, Nagasaki Prefecture850-0862
Tel: +81-95-811-0337

Nagoya Contact Center
Naka-ku, Nagoya City, Aichi
Prefecture

Headquarters
FUJISOFT Building 9F
2-19-7 Kotobashi, Sumida-ku,
Tokyo 130-0022
Tel: +81-3-5600-1731 (Mainline)
Fax: +81-3-5600-1730

B as eFukuoka Office
Hakata-Ekimae Center
Building 5F
1-14-16 Hakata-Ekimae,
Hakata-ku, Fukuoka City,
Fukuoka Prefecture 812-0011
Tel: +81-92-432-0066

D o m e s t ic B a s e s & G ro up C o m pani e s

Domestic Bases