Terms and Conditions

These Terms and Conditions shall apply to any travel products and/or services
purchased from Nara Visitors Bureau.
1. Contract for Agent-Organized Tours
1) Responsibility of this domestic tour rests with the company operating
Agent-Organized Tours (hereinafter referred to as NVB) whose name in full appears
below and in its pamphlets. A client joining such tours shall conclude an
Agent-Organized Tour Contract (hereinafter referred to as the Travel Contract )with NVB.
Nara Visitors Bureau
Address: 3, Ikeno-cho, Nara City, Nara 630-8361, Japan2) The contents and conditions of the Travel Contract shall conform to those specified
for each tour itinerary, conditions as specified hereunder, the final itinerary handed
to clients before departure (hereinafter referred to as the "Final Tour Itinerary"), andAgent-Organized Tours as specified in NVB's general terms and conditions as basedon the Travel Agency Law (hereinafter referred to as "General Terms and Conditionsof Agent-Organized Tours")
2. Application for Agent-Organized Tour Contract and its Conclusion
1) The client shall provide information on the application form as required by NVB andsubmit the form together with the full amount of tour fare or reservation deposit as
specified hereunder. Paid deposit shall be applied to the tour fare, cancellation,
charges or penalties.
Tour fareless than¥30,000¥30,000
to ¥59,999¥60,000
to ¥99,999¥100,000
to ¥149,999

no less than¥150,000Reservation
deposit¥6,000¥12,000¥20,000¥30,000

20% of tour fare2) NVB may accept applications for travel contracts by telephone, mail, facsimile andother means of communication. In such cases, a client shall submit the application
form and reservation deposit to NVB within three days counting from the day after
acceptance of application is confirmed. If a client fails to supply the required
application form and deposit within three days, the reservation shall be voided.
3) The Travel Contract shall become valid upon NVB’s consent to the conclusion of thecontract and receipt of the reservation deposit.
14) A client shall notify NVB when submitting the application if requiring special
consideration during the tour period, NVB shall comply with such requests when
feasible.
5) NVB shall immediately submit a written travel contract stating tour itinerary,details of the services, other tour conditions and NVB’s responsibility to the client.
6) If it is not possible to mention the finalized itinerary or names of transportation and/or accommodation in the Travel Contract, the Final Tour Itinerary shall bepresented to the client by the eve of the departure date. Irrespective of the above,
when application for the Agent-Organized Tour is made on or after seven days prior
to the eve of the departure date, the Final Tour Itinerary shall be presented by thedeparture date.
3. Special Requirements
1) A client under 20 years of age traveling alone during the tour period shall provide
NVB with written consent of his/her guardian. A client under 15 years of age may
require to be accompanied by his/her parent or guardian.
2) A client aged 75 years and over may be required to present a medical certificate bydoctor.
3) A client who requires special attention from NVB during the tour for reason of
ill-health, physical handicap, abnormal blood pressure, or heart disease shall advise
NVB of this when applying for the tour. NVB may require the client to present a
medical certificate. NVB may refuse a client’s application if condition at travel
destinations and facilities are such that safe, smooth tour operation cannot be
guaranteed, or require the client to be accompanied by an escort.
4) NVB may refuse client’s participation if it determines that he/she threatens toembarrass, inconvenience, or interfere with the collective activities of tour
participants.
5) NVB may also refuse client participation for tour operational reasons.
4. Payment of Tour Fare
The Tour Fare shall be paid no later than the 14th day prior to the eve of thedeparture date. When application is made on or after the 14th day prior to the eve of2the departure date, the fare shall be paid on the date when the application was
submitted or on the date designated by NVB before the departure.
5. Amount of Tour Fare
1) Clients aged 12 years and over shall be charged adult fare and those aged 6 to 11
shall be charged child fare unless otherwise specified. However, when a tour includes
air travel, clients aged 3 to 11 shall be charged child fare.
2) The Tour Fare is specified for each tour course. Clients are asked to confirm the fareaccording to the departure date and the number of participants.
6. Included in the Tour Fare
1) The Tour Fare includes transportation (economy class unless otherwise specified),accommodations, meals, entrance fees for attractions, guide services, handlingcharges, and taxes including consumption tax. Please note that the items included in
the fare are only those as specified in the itinerary.
2) Besides above, in courses accompanied by a tour conductor, the Tour Fare includes
the cost of the conductor, and gratuities required for activities of a group tour.
3) In principle, NVB will not make refunds for the above fares even if clients choose not
to use the relevant services.
7. Not included in the Tour Fare
Charges and expenses other than those specified in the preceding Article 6, such as:
1) Expenses incurred while traveling during free time specified as “Free time”, “On
your own”, or “Charges paid by client” in the itinerary.
2) Excess baggage (extra piece of baggage, baggage exceeding the weight and size
limits)3) Landry, telegram and/or telephone expenses, additional meals and drinks, and anyother expenses of personal nature (including tax and service charges)
4) Travel and accommodation costs between arrival/departure and the start and end
points of the itinerary.
5) Single supplement36) Charges for optional tours taken by only the applicant (such as small excursions or
extra charges for meals)
8. Revision of Contents and Services
NVB may, after conclusion of the Travel Contract, revise its contents and services forany of the following reasons: natural calamity or disaster, poor weather conditions,civil unrest, suspension of service rendered by transport/accommodation facilities,
provision of transportation not based on the original operational plan, governmental
orders, or other circumstances beyond the NBV’s control. NVB reserves the right totake necessary measures when safe, smooth tour operation in accordance with theitinerary is deemed impossible, or when there is a valid reason to believe that thetour cannot continue. In such cases, NBV shall explain in a timely manner its
inability to function according to the Travel Contract under the circumstances.
However, this explanation may be made after revisions are made when conditions
demand.
9. Change of Tour Fare
1) NBV may revise its schedule of fares in accordance with increase or reduction oftransportation fares and/or charges for the Agent-Organized Tour owing to unusualor unforeseen economic developments after the date specified in Article 20. In suchcases, NBV shall notify the client no later than the 15th day prior to the eve of thedeparture.
2) NVB may, when tour operational costs have risen or fallen owing to factors as
specified in Article 8, revise the Tour Fare accordingly, except when substitutions are
required because of a shortage of facilities, transport seats, hotel rooms, etc.
3) In the event that travel costs change, NVB shall revise the Tour Fare accordingly.
When NVB specifies that tour fares are dependent on the number of participants andthere is a change in the number of the participants due to reasons beyond the NVB’s
responsibility, NVB shall change the Tour Fare within the allowable range specified
in the Travel Contract.
10. Change of Tour Participants
A client who has entered into a Travel Contract may, with NVB’s consent, transfer
the status in the contract to a third party. In this case, the client shall enter therequired information in the form provided by NVB and submit it together with thespecified handling fee.
4

11. Cancellation of Travel Contract by the Client
1) The client is at all times entitled to cancel the Travel Contract, but must pay NVB acancellation charge as specified in Article 13 below. NVB shall accept thecancellation requests during the office hours.
2) In any of the following cases, the client may cancel the Travel Contract without
paying a cancellation charge:
a. When the contents of the Travel Contract have been substantially revised.
However, changes shall be limited to the cases listed in the left side of the table in
Article 19 and other important circumstances.
b. When the Tour Fare is increased in accordance with the provision of Article 9 and
11.
c. In the event of natural calamity or disaster, poor weather conditions, civil unrest,
suspension of services related to transportation, accommodation and otherfacilities, governmental orders, or other circumstances beyond the NBV control,
and when safe, and smooth tour operation according to the itinerary has become
impossible, or there is a valid reason to believe the tour cannot continue.
d. When NVB has not delivered the Final Tour Itinerary to the client by the datespecified in Article 2.
e. When tour operation becomes impossible owing to factors for which NVB is liable.
3) NVB shall refund the remaining amount of the received tour fare (deposit) after
deducting cancellation charges. If the tour deposit is not enough to cover thecancellation charge, NVB shall charge the difference separately. When the Travel
Contract is cancelled due to the reasons specified in this article, NVB shall make thefull refund or the received tour fare (deposit) within seven days counting from thenext day of cancellation.
4) If the client changes the departure date, or the tour course for personal reasons, theclient shall apply for a new contract after the original one was cancelled. In this case,half price of the cancellation charge specified in Article 13 will be levied on the client.
12. Cancellation of Travel Contracts and Tour Operation by NVB
1) When the client has not paid the Tour Fare by the prescribed date, NVB may cancel
the Travel Contract. In such cases, the client shall pay NVB a cancellation charge
specified in Article 13.
2) In any of the following cases, NVB may cancel the Travel Contract after explaining
the reason to the client:5

a. When it becomes evident that the client does not satisfy the gender, age,qualification, skill, or other requirements specified by NVB for participation in
the tour,b. When the client is recognized as unfit to join the tour owing to illness or for otherreasons.
c. When there is evidence that the client threatens to cause other participants
embarrassment or inconvenience, or might otherwise interfere with the smooth
performance of the collective activities of the tour.
d. When the minimum number of participants as specified by NVB in the Travel
Contract has not been met. In such cases, NVB shall notify the client of tour
cancellation no letter than the 13th day (the 3rd day for a one-day tour) prior to theeve of the departure.
e. When the necessary conditions as clearly stated at the conclusion of the Travel
Contract cannot materialize, such as insufficient snowfall for ski tours, or when
there is a valid reason to believe that the required conditions cannot be met.
f. In the event of natural calamity or disaster, poor weather conditions, civil
disturbance, suspension of services related to transportation, accommodationsetc., governmental orders, or other circumstances beyond the NVB’s control, andwhen safe, and smooth tour operation according to the itinerary specified in theTravel Contract has become impossible, or there is a valid reason to believe thatthe tour cannot continue.
13. Cancellation Rates
1) When a client cancels the Travel Contract for personal reasons, the following
cancellation rates shall apply to the Tour Fare.
Tour TypeTime of Cancellation

Tours including

21 or

20 daysaccommodations

more

to 8 days

After day of
7 daysdays
Tours Not including

11 or

10 daysaccommodations

more

to 8 days

to

1 day

2 daysPrior to thedeparture or

starting

in case of nottime of theshowing up

tour

noticedays
Cancellation Rate

without

No

20% of30% of the

40% of the

50% of the

100% of tour

Chargethe tourtour faretour faretour fare

fare

fare
Note: The cancellation rates above will apply, counting from the next day of cancellation.

2) In case of cancellation in booking via travel loan beyond NVB’s responsibility, theabove cancellation charges will apply.
63) Clients remaining in the tour will incur the balance of additional per room costs
associated with the change in number of participants.
14. Cancellation and Refund After Departure1) Cancellation by clienta. When the client leaves the tour for personal reasons, NVB will consider it a forfeitureof contracted rights and claims to any refund.
b. If certain services cannot be provided as promised in the Travel Contract for reasons
beyond the client responsibility, relevant portions of the contract may be canceled,with the appropriate refund deducted from the total Tour Fare.
2) Cancellation by NVB
a. NVB may cancel the Travel Contract for tours after the departure date in thefollowing cases:(a) When the client is unable to continue the tour owing to illness or other factors.
(b) When the client seem to disturb the order of collective activities of tour
participants by negligence of instruction from the tour conductor or violent deeds
or menace towards these people or those accompanying them, which otherwise
Jeopardizes safety, smooth tour operation.
(c) When the tour cannot continue owing to natural disaster, poor weather
conditions, civil unrest, labor disputes, suspension of services by transportation,or accommodation facilities, governmental orders, or other causes beyond the
NVB’s control.
b. If NVB cancels the Travel Contract in accordance with Clause 2)-a, hereinabove,
travel services rendered to the client shall be deemed as having been completed, anda refund from the Tour Fare shall be paid for services not yet rendered. In such cases,
NVB will refund the remaining amount after deducting expenses which NVB has
paid (or has to pay) such as service charges, cancelation charges, penalties, within 30
days counting from the next day of termination specified in the Travel Contract.
c. When NVB cancels the Travel Contract for tours in accordance with Clause 2)-a. (a)and (c) hereinabove, NVB shall, at the client’s expense, make necessary
arrangements as requested for return to point of departure.
15. Tour Conductors
1) A tour conductor shall accompany the tour courses specified in the pamphlet’s guideservice column.
a. Clients shall follow the instructions of the conductor in order to maintain the safe
and smooth operation of the itinerary.
7

b. The conductor shall provide services, in principle, from 8:00a.m.to 8:00p.m.
c. In some courses, from departure to completion, a tour conductor will accompany only
from the destination. Clients joining such courses will be responsible for procuring
the desired services before and after the destination, because the conductor will notaccompany from departure to the destination and from the destination to arrival. (Insome courses, staff will assist clients at the departure and arrival meeting points.)
2) A tour conductor will not accompany clients on individualized tours. Clients joining
such tours will be responsible for procuring the desired services after being provided
with travel coupons and/or tickets by NVB.
16. Liability of NVB
1) In performing its obligation under the terms of its Travel Contract, should NVB
cause damage to the client through willful negligence or fault, NVB shall be liable forsuch damages. However, this only applies if the damage report is made within two
years counting from the day after the occurrence of the damage.
2) NVB shall compensate for damage to baggage, provided that said damage is reported
within 14 days counting from the day after the occurrence, up to a maximum of
150,000yen per person. Not applicable when damage is caused intentionally by NVB
or through serious negligence.
3) NVB shall not be liable for damages incurred by clients as specified in Clause 1)
hereinabove if any of the following reasons apply:(a) Natural disaster, war, civil unrest, and alteration or cancellation of tour itinerary
due to such causes.
(b) Transport or accommodation accidents, fire damage, and alternation orcancellation of tour itinerary owing to such causes.
(c) Orders of either Japanese or foreign governments, or isolation resulting from
infectious diseases.
(d) Accidents occurring during the client’s free activities.
(e) Food poisoning(f) Theft(g) Delays, stoppages, changes of schedule and route in relation to transportation
facilities, and tour itinerary alterations and/or shortened stays at destinations
owing to such causes.
17. Liability of Clients
1) NVB shall require the client to indemnify NVB for losses sustained owing to a8

client’s willful negligence or fault.
2) NVB may take necessary measures if a client needs treatment during the duration of
the tour due to illness, injuries, etc. In the case NVB is not responsible for the causeof the illness, injury, etc., the client shall bear all costs for said measures and must
make the payments by the means and date designated by NVB.
18. Special Indemnifications
1) In accordance with NVB’s Organized Travel Contract, NVB shall pay compensation,or provide condolence money to the client in the event of death or significant bodily
harm and/or pay compensation money for damage to baggage, which is either
coincidental with or due to extenuating circumstance encountered during theOrganized Tour, regardless of NVB’s responsibility.
2) In case NVB incurs both the duty to pay compensation as specified in Clause 1) andto indemnify the client for damages in accordance with Article 16, both shall be
regarded as “already executed” within their amount limits when any one of the above
duties is satisfied.
19. Itinerary Booking Guarantee
1) Should major changes occur in Travel Contract contents as stated in the left-handcolumn of the following table below, NVB shall calculate compensation for changes
by multiplying tour fares by the rate specified in the right-hand column of the table,
and make refund to the client within 30 days counting from the day after the tourends. However, if it is evident that liability as set forth in Article 16 occurs owing tosaid changes, NVB shall pay the amount not as compensation for changes but aseither a portion or total amount of indemnification for damages.
a. NVB shall not pay compensation for changes when they occur for the following
reasons (however, compensation shall be paid in the event of shortage, even whenservices are provided, such as for seats, rooms, and other facilities)(a) Bad weather and natural disasters, which hinder the tour itinerary(b) War(c) Civil unrest(d) Governmental orders(e) Suspension of services involving transportation, accommodations, etc., such as
cancellation, interruption, cessation, etc.
(f) Provision of transport services different from the original schedule(g) Necessary measures to prevent tour participant from death or bodily harmb. Should cancellation in the Travel Contract be made in accordance with Articles 11,912 and 14, and should changes occur in such canceled portions, NVB shall not pay
compensation.
2) Regardless of Clause 1) hereinabove, the maximum amount of compensation forchanges paid by NVB for each Travel Contract will be limited to 15% of the Tour
Fare. However, this money will not be paid if the total amount is less than 1,000yen.
3) NVB may pay compensation by providing goods or services equivalent to or greaterthan the compensation payment with client’s consent instead of paying thecompensation for changes or for damages in cash.
4) If, after NVB has compensated for changes made in accordance with Clause 1)
hereinabove, it becomes evident that NVB is responsible for the changes as stated in
Article 16, NVB shall pay the client for the damages specified in Article 16 after
deducting the sum already paid under the terms of Clause 1) hereinabove
Percentage per Case (%)
Changes requiring payable

If the client is notified by the

If the client is notified after

compensation

day prior to the start of thethe start of the tour

tour(1) Changes in the tour departure or
termination date stated in the

1.5%

3.0%

1.0%

2.0%

1.0%

2.0%

1.0%

2.0%

Travel Contract(2) Changes in destination or entry
to tourist attractions and/or
facilities (including restaurants)
listed in the Travel Contract(3) Changes in the class oftransportation or changes tocheaper facilities than thoselisted in the Travel Contract(limited to cases in which thetotal cost of said class and/or
facilities is less than that statedin the Travel Contract)(4) Changes in the types and/or
company name of thetransportation listed in theTravel Contract10

(5) Changes to different flights fromthose listed in the Travel
Contract at the departure and/or

1.0%

2.0%

1.0%

2.0%

1.0%

2.0%

1.0%

2.0%

2.5%

5.0%

destination airport in Japan(6) Changes from direct flights
between Japan and the foreigncountry listed in the Travel
Contract to connecting or indirectflights(7) Changes in the type or name ofaccommodations listed in theTravel Contract(8) Change in the room types,
facilities, views, or any otherroom conditions listed in theTravel Contract(9) Changes in the preceding (1)through (8) which are stated in
the tour title of the Travel
Contract

Note1: When a Final Tour Itinerary has been issued, this schedule shall be appliedby regarding “Travel Contract” as “Final Tour Itinerary”. In this case, if there hasarisen any changes between the contents specified in the Travel Contract and thosein the Final Tour Itinerary or between the contents specified in the Final Tour
Itinerary and those of the tour services actually provided, each change shall be
respectively deemed as one change.
Note 2: In the event that transportation facilities set forth in (3) and (4) above
involve the use of accommodations, each overnight stay shall be deemed as one
change.
Note 3: This shall not apply to any changes to the names of transportation facilities
set forth in (4) involving changes to facilities with a higher class.
Note 4: Even if the changes set forth in (4), (7), and (8) occur multiple times within asingle train, automobile, or ship ride, or a single overnight stay, each ride orovernight stay shall be deemed as one change.
Note 5: For changes set forth in (9), the rates in (1) through (8) will not apply, andthe rate in (9) shall be applied.
20. Validity of Tour Conditions and Fares
11All dates, conditions and fares are stated in tour documents such as brochures.
Privacy Policy
1) NVB and its entrusted travel agencies shall use the personal information provided in
the tour application forms only for communicating with clients, for arranging
transportation and accommodations, and for providing necessary services.
2) NVB shall use personal information for 1) promoting NVB’s tour goods or services; 2)
requesting participation in client satisfaction questionnaires and other surveys; 3)creating tour statistics.

12