Frequently asked questions〇Information on arrival times of horse-drawn carriages andconnections with the Hozugawa River CruiseExample)
The 9:35 carriage is scheduled to arrive at 10:00.
It will arrive 50m before the boat dock,so if you walk to reception and register, it will be a little late.
Hozugawa Boat Cruise has made some adjustments,
but even if you make a reservation online for 10:00,
the time will only be slightly oﬀ, and you will still be able to board as long as
it is not signiﬁcantly delayed.
However, if you absolutely cannot accept the boat departing at 10:00,
please use the bus or taxi.

〇Connections with the Torokko train (time and distance)
The Torokko train arrives at its ﬁnal destination, Kameoka Station, 25 minutes after eachtime.
The carriage departs 10 minutes later (35 minutes after each time).
Even if you have purchased a carriage ticket in advance, if you are late
the ticket will be invalid and no refunds will be available.
Please be careful.
The distance between Kameoka Torokko Station and the carriage boarding point
is about a one-minute walk.
You may want to use the restroom before boarding the train.
◆In the unlikely event that the Torokko train is delayed,
it will be adjusted to run for the same amount of time as the delay.
In that case, it may not be possible to smoothly connect with the Hozugawa River Cruise.

〇Access to the carriage ride
◆By Torokko train
The carriage stop is on the north side (1 minute walk) of Sagano Romantic Train
Torokko Kameoka Station.
If you are unsure, please ask a station staﬀ member.
◆By JR From JR Kyoto Station ⇒ JR Sagano Line(Sagano Line)The nearest station is JR Umahori Station.
It is about an 8 minute walk from the JR station to the carriage stop in front ofTorokko Kameoka Station.
◆By Car
About 10 minutes from the Shino Interchange on the Kyoto Jukan Expressway.
There is a paid parking (1000 yen per car all day) near Torokko Kameoka Station.

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Cancellation Policy
If you cancel for your own reasons, a cancellation fee will be charged.
0% up to 3 days before, 30% up to 2 days before, 50% up to the day before, 100% on the day.

〇Cases when operations are suspended◆Suspension due to weather, etc.
In the event of rain, especially if accompanied by thunder, the service may be canceled.
In winter, the carriage course may be frozen,
In summer, the service may be suspended due to rising temperatures.
In the event of continuous hot weather, we may notify you in advance of the suspension.
Depending on the condition of the horses,
the service may be suspended at the relevant time on the day.
◆If the river boat trip is canceled, our Hozugawa course will also be suspended.
In the above case, any prepaid fees will be refunded in full,and those with reservations will be notiﬁed of the cancellationby email on the day or the day before.

〇How to buy a horse-drawn carriage ticket◆Book from this website（Make a reservation and payment in advance.)(Advance payment is required for passengers of 10 or more,or for passengers from overseas.)◆Purchase a same-day ticket at Torokko Saga Station（If there are seats available, you can purchase）◆Purchase a same-day ticket at the carriage boarding area
（If there are seats available, you can purchase）
Prepayment is by credit card
On-site payment is by cash or credit card〇

About bringing pets along
Regarding bringing pets (advance declaration required for all animals), small dogs and catsmust be kept in a cage.
If your pet barks at other passengers or the horses, you will be asked toget oﬀ even after boarding,and no refunds will be given. In addition, medium and large dogs other than guide dogs
are not allowed to ride.

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For any enquiries not listed here, please contact us by email.