HP ENVY x360 13 Convertible PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

© Copyright 2018 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are U.S. registeredtrademarks of Intel Corporation. Microsoft andWindows are either registered trademarks ortrademarks of Microsoft Corporation in the
United States and/or other countries. SD Logo
is a trademark of its proprietor.
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in theexpress warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
First Edition: May 2018
Document Part Number: L18270-001

Product notice

Software terms

This user guide describes features that arecommon to most models. Some features may
not be available on your computer.

By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User License
Agreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.

Not all features are available in all editions ofWindows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage ofWindows functionality. Go to
http://www.microsoft.com for details.

For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950).

iii

iv

Safety warning noticeTable of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 4
Right side ............................................................................................................................................................... 4
Left side ................................................................................................................................................................. 5
Display .................................................................................................................................................................... 6
Keyboard area ........................................................................................................................................................ 7
TouchPad ............................................................................................................................................. 7
Lights ................................................................................................................................................... 8
Speakers .............................................................................................................................................. 9Special keys ....................................................................................................................................... 10
Action keys ........................................................................................................................................ 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15
Computer components ........................................................................................................................................ 15
Foil Kit .................................................................................................................................................................. 17
Miscellaneous parts ............................................................................................................................................. 18
4 Removal and replacement preliminary requirements ..................................................................................... 20
Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Grounding guidelines ........................................................................................................................................... 22
Electrostatic discharge damage ........................................................................................................ 22
Packaging and transporting guidelines .......................................................................... 23
Workstation guidelines ................................................................................ 23
5 Removal and replacement procedures for Authorized Service Provider parts ................................................... 25
Component replacement procedures .................................................................................................................. 25
Bottom cover ..................................................................................................................................... 25
Battery ............................................................................................................................................... 27
WLAN module .................................................................................................................................... 28v

Solid-state drive ................................................................................................................................ 30
Memory shield ................................................................................................................................... 32
Display assembly ............................................................................................................................... 34
Top speakers ...................................................................................................................................... 36
Bottom speakers ............................................................................................................................... 38
Card reader board .............................................................................................................................. 39
TouchPad ........................................................................................................................................... 40
Thermal module ................................................................................................................................ 42
Fan ..................................................................................................................................................... 45
System board .................................................................................................................................... 46
Power button ..................................................................................................................................... 48
Volume button ................................................................................................................................... 49
Fingerprint reader module ................................................................................................................ 50
Power connector cable ...................................................................................................................... 51
Top cover with keyboard ................................................................................................................... 52
6 Using Setup Utility (BIOS) ............................................................................................................................. 53
Starting Setup Utility (BIOS) ................................................................................................................................ 53
Updating Setup Utility (BIOS) .............................................................................................................................. 53
Determining the BIOS version ........................................................................................................... 53
Downloading a BIOS update .............................................................................................................. 54
7 Using HP PC Hardware Diagnostics ................................................................................................................ 55
Using HP PC Hardware Diagnostics Windows ..................................................................................................... 55
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 55
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 56
Downloading HP Hardware Diagnostics Windows by product name or number(select products only) ..................................................................................................... 56
Installing HP PC Hardware Diagnostics Windows ............................................................................. 56
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 56
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 57
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 57
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 57
Downloading HP PC Hardware Diagnostics UEFI by product name or number(select products only) ..................................................................................................... 57
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 58
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 58
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 58
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ornumber ............................................................................................................................ 58
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 58

vi

8 Backing up, restoring, and recovering ........................................................................................................... 60
Using Windows tools ........................................................................................................................................... 60
Creating HP Recovery media (select products only) ........................................................................................... 60
Using HP Recovery Manager to create recovery media .................................................................... 61
Before you begin ............................................................................................................. 61
Creating the recovery media ........................................................................................... 61
Using the HP Cloud Recovery Download Tool to create recovery media .......................................... 62
Restoring and recovery ........................................................................................................................................ 62
Restoring, resetting, and refreshing using Windows tools .............................................................. 62
Restoring using HP Recovery Manager and the HP Recovery partition ........................................... 62
Recovering using HP Recovery Manager ........................................................................................... 62
Recovering using the HP Recovery partition (select products only) ................................................ 63
Recovering using HP Recovery media ............................................................................................... 63
Changing the computer boot order ................................................................................................... 64
Removing the HP Recovery partition (select products only) ............................................................ 64
9 Specifications .............................................................................................................................................. 65
10 Power cord set requirements ...................................................................................................................... 66
Requirements for all countries ............................................................................................................................ 66
Requirements for specific countries and regions ................................................................................................ 66
11 Recycling .................................................................................................................................................. 68
Index ............................................................................................................................................................. 69

vii

viii

1

Product description
Category

Description

Product Name

HP ENVY x360 13 Convertible PC
Model numbers: 13-ag0000 ~ 13-ag0999
CTO model: 13z-ag000

Processors

AMD® Ryzen™ mobile processors:
AMD Ryzen 7 2700U Mobile Processor (2.2 GHz, turbo up to 3.8 GHz, 2-MB L2 + 4 GB L3 cache, 2400 MHz, quadcore, 15 W) with Radeon RX Vega 10 Graphics
AMD Ryzen 5 2500U Mobile Processor (2.0 GHz, turbo up to 3.6 GHz, 2-MB L2 + 4 GB L3 cache, 2400 MHz, quadcore, 15 W) with Radeon Vega 8 Graphics
AMD Ryzen 3 2300U Mobile Processor (2.0 GHz, turbo up to 3.4 GHz, 2-MB L2 + 4 GB L3 cache, DDR4-2400 MHz,
dual core, 15 W) with Radeon Vega 6 Graphics

Graphics

Internal graphics:
Radeon RX Vega 10 Mobile Graphics (Ryzen 7 2700U processor)
Radeon Vega 8 Mobile Graphics (Ryzen 5 2500U processor)
Radeon Vega 6 Mobile Graphics (Ryzen 3 2300U processor)
Supports HD decode, DX12, and HDMI

Panel

13.3-in, white light-emitting (WLED), UWVA, 72% color gamut, ultra slim, eDP 1.3+PSR, touch screen:
Full high-definition (FHD) (1920×1080), BrightView
FHD (1920×1080), anti glare, privacy screen
Ultra-high definition (UHD) (3840×2160), BrightView
Touch solution with flush glass or bezel, multi-touch enabled
Supports Active Stylus
Supports Simultaneous Pen & Touch

MemoryOn-board system memory, non-customer-accessible/non-upgradable
Supports up to 16-GB of system memory
DDR4-2400 dual channel support
Supports the following configurations:

Storage●

16384 GB●

8192 GB●

4096 GB

Support for M.2 SATA/PCIe 2280 solid-state hard drives:
1-TB, PCIe-3×4, NVMe, TLC

1

Category

Description
512-GB, PCIe-3×4, NVMe, TLC
512-GB, PCIe, NVMe, value
256-GB, PCIe-3×4, NVMe, TLC
256-GB, PCIe, NVMe, value
128-GB, SATA-3, TLC

CameraHP Wide Vision HD IR Camera, indicator LED & 2x IR LEDs, USB2.0, HD BSI sensor + IR sensor, f2.2, WDR, 88° WFOV
720p by 30 frames per second
Dual array digital microphone w/ appropriate software - beam forming, echo cancellation, noise suppression

Audio

Audio brand: BANG and OLUFSEN
Supports HP Audio Boost 2.0
Quad speakers

Wireless

Compatible with Miracast-certified devices
WiFi SAR enabled in BIOS
Integrated wireless options with dual antennas (M.2/PCIe):●Intel Dual Band Wireless AC-9260, 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro)●

Intel Dual Band Wireless-AC 7265 802.11 AC 2x2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)●

Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

External media
cards

HP Multi-Format Digital Media Card Reader

Internal card
expansion

One M.2 slot for solid-state drivePorts

Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel
resolution to fit embedded panel and external monitor connected)

Supports micro SD

One M.2 slot for WLAN

AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack(2) USB 3.1 Gen 1 ports (1 left, 1 right); supports HP Sleep & Charge (right)(1) USB Type-C port; USB 3.1 Gen 1– supports HDMI v2.0b + HDCP2.2 up to 4096x2160 @ 60Hz through Type-C port using adapter– supports DP1.4 + HDCP2.2 up to 4096x2160 @ 60Hz through Type-C port using adapter– supports HP Sleep & Charge– supports power delivery 3.0 using USB Type-C adapter (65W/90W)– supports data transfer
Keyboard/
TouchPad

Keyboard:
Island-style backlit keyboard
Island-style backlit keyboard, privacy

2

Chapter 1 Product description

Category

Description
TouchPad:
Image sensor

Powerrequirements

Battery:
4-cell, 53.2-WHr, long-life battery
Supports battery fast charge
AC adapter:
65-W HP Smart AC adapter, nPFC, slim black barrel, straight, 4.5 mm
65-W HP Smart AC adapter, nPFC, slim black barrel, straight, 4.5 mm - EM
45-W HP Smart AC adapter, nPFC, wall-mount barrel, right angle, 4.5 mm
Power cord:
1.0 m premium power cord (C5)
1.0 m premium power cord, fixed duckhead (C5)

Sensors

Accelerometer
Accelerometer + gyroscope + eCompass

Security

Trusted Platform Module (TPM) 2.0 Firmware

OperatingsystemPreinstalled:
Windows 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPPWindows 10 Home 64 Single Language
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language Indonesia Market PPPWindows 10 Pro 64

Serviceability

End user replaceable parts:
AC adapter

3

2

Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they're located, and how they work.

Right side

Component

Description(1)

Volume button

Controls speaker volume on the computer.

(2)

USB Type-C port with HP Sleep and Charge

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging thecomputer battery.
– and –
Connects a USB device that has a Type-C connector, provides
data transfer, and even when the computer is off, charges mostproducts such as a cell phone, camera, activity tracker, or
smartwatch.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may berequired.

(3)

USB SuperSpeed port with HP Sleep and Charge

Connects a USB device, provides high-speed data transfer, andeven when the computer is off, charges most products such as acell phone, camera, activity tracker, or smartwatch.

(4)

AC adapter and battery light●

White: The AC adapter is connected and the battery is fully
charged.

●Amber: The AC adapter is connected and the battery is
charging.

●

Off: The battery is not charging.

(5)

4Power connector

Chapter 2 Getting to know your computer

Connects an AC adapter.

Left side

Component

Description(1)

USB SuperSpeed port

Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

(2)

Audio-out (headphone)/Audio-in (microphone)
combo jackConnects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust thevolume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:▲

Select the Start button, select HP Help and Support, andthen select HP Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3)

(4)

Power button and light

Vent

●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal forthe internal fan to cycle on and off during routine operation.

(5)

MicroSD memory card reader

Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.

Hold the card label-side up, with connectors facing thecomputer.

2.

Insert the card into the memory card reader, and thenpress in on the card until it is firmly seated.

To remove a card:▲

Press in on the card, and then remove it from the memory
card reader.

Left side5

Display

Component

Description(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2)

Internal microphones

Record sound.

(3)

Camera light(s)On: One or more cameras are in use.

(4)

Camera(s)Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around theantennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
Click the question mark icon in the taskbar.

2.

6

Select My PC, select the Specifications tab, and then select User Guides.

Chapter 2 Getting to know your computerKeyboard area
TouchPad

Component

Description(1)

TouchPad zone

Reads your finger gestures to move the pointer or activate itemson the screen.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

Keyboard area

7

Lights

Component

8

Description(1)

Caps lock light

On: Caps lock is on, which switches the key input to all capitalletters.

(2)

Mute light●

On: Computer sound is off.

●

Off: Computer sound is on.

Chapter 2 Getting to know your computerSpeakers

Component

Description

Speakers

Produce sound.

Keyboard area

9Special keys

Component

Description(1)

esc key

Displays system information when pressed in combination withthe fn key.

(2)

fn keyExecutes specific functions when pressed in combination withanother key.

(3)

Windows key

Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.

(4)

Action keys

Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature off or on.
On select products, the f1 action key turns the privacy display
feature off or on.

(5)

10

Airplane mode key (also referred to as thewireless button)

Chapter 2 Getting to know your computer

Turns the airplane mode and wireless feature on or off.
NOTE: A wireless network must be set up before a wirelessconnection is possible.

Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on yourproduct, see Special keys on page 10.
▲

To use an action key, press and hold the key.

Icon

Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn off the privacy screen.

(select products only)

Opens the “How to get help in Windows 10” webpage.

(select products only)
Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Switches the screen image between display devices connected to the system. For example, if a monitor isconnected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on.
NOTE:

To conserve battery power, turn off this feature.

Mutes or restores speaker sound.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Turns the airplane mode and wireless feature on or off.
NOTE:

The airplane mode key is also referred to as the wireless button.

NOTE:

A wireless network must be set up before a wireless connection is possible.

Keyboard area

11

Bottom

Component

Description(1)

Speakers

Produce sound.

(2)

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.

12

Chapter 2 Getting to know your computer

Labels
The labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of thecomputer, inside the battery bay, under the service door, on the back of the display, or on the bottom of atablet kickstand.
●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that mostclosely matches the service label on your computer.

Component(1)

HP product name (select products only)(2)

Model number(3)

Product ID(4)

Serial number(5)

Warranty period

Component(1)

HP product name (select products only)(2)

Product ID

Labels13Component

14

(3)

Serial number(4)

Warranty period●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approvalmarkings for the countries or regions in which the devices have been approved for use.

Chapter 2 Getting to know your computer

3

Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.

Computer components

Computer components

15

Item

Component(1)

Display assembly
IMPORTANT:

Spare part number

The display assembly is only spared as an entire hinge-up. Display subcomponents are not spared.

FHD, anti glare, privacy

L19576-001

HD, BrightView, non-privacy

L19577-001

UHD, BrightView, non-privacy

L19578-001(2)Power button

L28981-001(3)

Top cover with backlit keyboard
Non-privacy

L19586-xx1

Privacy

L19587-xx1(4)Volume button

L28982-001(5)Power connector cableL19588-001(6)TouchPad

L19594-001

NOTE:

The TouchPad cable is available using spare part number L19597-001.

(7)

TouchPad bracket

L19788-001(8)TouchPad cableL19597-001(9)Battery (3-cell, 41-WHr, 3.6-AHr, Li-ion)

L08496-855(10)WLAN module:

(11)

(12)

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (nonvPro)

901229-855

Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO
supported)

924813-855

Intel Dual Band Wireless AC-9260, 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro)

L16647-005

Solid-state drive (2280 M.2):
1-TB, PCIe, TLC

L19583-001

512-GB, PCIe, TLC

L19582-001

512-GB, PCIe, value

L19585-001

256-GB, PCIe, TLC

L19580-001

256-GB, PCIe, value

L19584-001

128-GB, SATA-3, TLC

L19579-001

Card reader board

L19593-001

NOTE:

The card reader cable is available using spare part number L19598-001.

(13)

Card reader cable(14)

System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems

16

Chapter 3 Illustrated parts catalog

L19598-001

Item

Component

Spare part number

xxxxxx-601: Windows operating system
Ryzen 7 2700U processor and 8 GB system memory

L26110-xx1

Ryzen 5 2500U processor and 16 GB system memory

L19574-xx1

Ryzen 5 2500U processor and 8 GB system memory

L19573-xx1

Ryzen 3 2300U processor and 8 GB system memory

L19572-xx1

Ryzen 3 2300U processor and 4 GB system memory

L19571-xx1(15)

Memory shield

L19789-001(16)

Thermal module (includes fan and heat sink; includes replacement thermal material)

L19599-001

(17)

Fan

L23528-001(18)

Top speakers

L19601-001(19)

Bottom speakers

L19602-001(20)

Bottom cover

L19595-001(21)

Rubber Foot Kit

L19600-001

Fingerprint reader module (not illustrated)

L23655-001

Foil Kit

Item

Component

Spare part number

Foil Kit, includes:

L19790-001(1)

USB Type-C absorber(2)

Solid-state drive foil

Foil Kit

17

Miscellaneous parts
Component

Spare part number

AC adapter, 65-W HP Smart AC adapter (non-PFC, 4.5-mm)

913691-850

AC adapter, 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm)854116-850

AC adapter, 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm), for use only in LA MERCO

L32926-001

Power cord (C5 connector, 1.0 m):
For use in Argentina

L19339-001

For use in Australia

L19340-001

For use in Denmark

L19342-001

For use in Europe

L19343-001

For use in Israel

L19344-001

For use in Italy

L19346-001

For use in Japan

L19347-001

For use in North America

L19348-001

For use in the People’s Republic of China

L19349-001

For use in South Africa

L19350-001

For use in Switzerland

L19351-001

For use in Thailand

L19352-001

For use in the United Kingdom

L19354-001

Adapters
HP USB to Gigabit RJ45 adapter

829941-001

HP USB-C to VGA adapter

831751-001

USB-C to USB-A adapter

833960-001

HP USB-C to RJ-45 adapter

855560-001

HP USB-C to HDMI 2.0 adapter

935325-001

Pens

18

Stylus, active pen

920241-001

Ash silver pen

929863-001

Cadillac pen tip

L04536-001

Impreza pen tip

L04536-002

HP USB-C to USB-A hub

916838-001

HP USB-C to Multi-Port hub

919666-001

Impreza USB Type-C to USB Type-A cableL12232-001

Chapter 3 Illustrated parts catalog

Component

Spare part number

HP USB external DVD±RW drive

747080-001

Screw Kit

L19603-001

Miscellaneous parts

19

4

Removal and replacement preliminary
requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:●

Non-marking plastic pry tool●

Phillips P0 screwdriver●

Phillips P1 screwdriver●

Torx T5 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and allaccompanying screws) away from the work area to prevent damage.

Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use carewhen handling the plastic parts. Apply pressure only at the points designated in
the maintenance instructions.

20

Chapter 4 Removal and replacement preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage tothe computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a drive, shut down the computer. If you are unsure whether the computer is off
or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be surethat the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing drive, place it in a static-proof bag.
Avoid exposing a drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Service considerations

21

Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in manycases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its
life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described inthis section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated bydifferent activities.
CAUTION:

A product can be degraded by as little as 700 V.
Typical electrostatic voltage levels
Relative humidity

Event

22

10%

40%

55%

Walking across carpet

35,000 V

15,000 V

7,500 V

Walking across vinyl floor

12,000 V

5,000 V

3,000 V

Motions of bench worker

6,000 V

800 V

400 V

Removing DIPS from plastic tube

2,000 V

700 V

400 V

Removing DIPS from vinyl tray

11,500 V

4,000 V

2,000 V

Removing DIPS from Styrofoam

14,500 V

5,000 V

3,500 V

Removing bubble pack from PCB

26,500 V

20,000 V

7,000 V

Packing PCBs in foam-lined box

21,000 V

11,000 V

5,000 V

Chapter 4 Removal and replacement preliminary requirements

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Workstation guidelines
Follow these grounding workstation guidelines:●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools
and equipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines23

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
●

When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with aminimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.

●

When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can beused at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.

The following grounding equipment is recommended to prevent electrostatic damage:●

Antistatic tape●

Antistatic smocks, aprons, and sleeve protectors●

Conductive bins and other assembly or soldering aids●

Nonconductive foam●Conductive computerop workstations with ground cords of one megohm resistance●

Static-dissipative tables or floor mats with hard ties to the ground●

Field service kits●

Static awareness labels●

Material-handling packages●

Nonconductive plastic bags, tubes, or boxes●

Metal tote boxes●

Electrostatic voltage levels and protective materials

The following table lists the shielding protection provided by antistatic bags and floor mats.

24

Material

Use

Voltage protection level

Antistatic plastics

Bags

1,500 V

Carbon-loaded plastic

Floor mats

7,500 V

Metallized laminate

Floor mats

5,000 V

Chapter 4 Removal and replacement preliminary requirements

5

Removal and replacement procedures for
Authorized Service Provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
CAUTION: Only HP authorized service providers should perform the removal and replacement procedures
described here. Accessing the internal part could damage the computer or void the warranty.

Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.
There are as many as 45 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

Bottom cover
Description

Spare part number

Bottom cover

L19595-001

Before removing the bottom cover, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

Remove the bottom cover:1.

Remove the two rubber feet from the bottom of the computer (1).
The rubber feet are available using spare part number L19600-001.

2.

Remove the six Phillips M2.0×6.0 screws (2) under the rubber strips.

Component replacement procedures

25

3.

Remove the two Torx T5 2.0×4.0 screws (3).

4.

Starting under the hinges, use a thin plastic tool (1) to pry the bottom cover off the computer (2).

5.

Remove the bottom cover (3).

Reverse this procedure to install the bottom cover.

26

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

BatteryDescription

Spare part number

3-cell, 41-WHr, 3.6-AHr, Li-ion battery

L08496-855

Before removing the battery, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

Remove the battery:1.

Disconnect the battery cable from the system board (1).

2.

Remove the four Phillips M2.0×3.5 screws (2) that secure the battery to the computer.

3.

Remove the speaker cable from the clips on the bottom of the battery (3).

4.

Lift the bottom of the battery, and then remove it from the computer (4).

Reverse this procedure to install the battery.

Component replacement procedures

27

WLAN module
Description

Spare part numberIntel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (non-vPro)

901229-855

Realtek RTL8822BE 802.11 ac 2x2 WiFi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

924813-855

Intel Dual Band Wireless AC-9260, 2x2 WiFi + Bluetooth 5.0 Combo Adapter (vPro)

L16647-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in yourcountry or region. If you replace the module and then receive a warning message, remove the module torestore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Disconnect the battery (see Battery on page 27).

Remove the WLAN module:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2.

28

Remove the Phillips M2.0×3.0 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3.

Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: The WLAN module is designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WLAN module.

Component replacement procedures

29

Solid-state drive
Description

Spare part number

1-TB, PCIe, TLC

L19583-001

512-GB, PCIe, TLC

L19582-001

512-GB, PCIe, value

L19585-001

256-GB, PCIe, TLC

L19580-001

256-GB, PCIe, value

L19584-001

128-GB, SATA-3, TLC

L19579-001

Solid-state drive Mylar shield

L19790-001 (Foil Kit)

Before removing the solid-state drive, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Disconnect the battery (see Battery on page 27).

Remove the solid-state drive module:
1.

Remove the Mylar shield from on top of the module (1).
NOTE: The Mylar shield is available in the Foil Kit, spare part number L19790-001.

2.

30

Remove the Phillips M2.0×3.0 screw (2) that secures the module to the computer.

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

3.

Remove the module (3) by pulling it away from the connector.

Reverse this procedure to iinstall a solid-state drive.

Component replacement procedures

31

Memory shield
Description

Spare part number

Memory shield

L19789-001

IMPORTANT:The memory is integrated into the system board and is not removable or upgradeable.

Before removing the memory shield, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Disconnect the battery (see Battery on page 27).

Remove the memory shield:
1.

Lift the tape from the top of the shield (1).

2.

Squeeze the shield to disengage it from clips on system board (2), and the remove the shield (3).

Reverse this procedure to install the memory shield.
To replace the memory shield, position the shield over the system board (1), align the bottom edges of thecover with the small clips on the system board (2), and then insert the cover into the clips (3).

32

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Component replacement procedures

33

Display assembly
Description

Spare part number

Display assembly, FHD, anti glare, privacy

L19576-001

Display assembly, HD, BrightView, non-privacy

L19577-001

Display assembly, UHD, BrightView, non-privacy

L19578-001

Before removing the display assembly, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Disconnect the battery (see Battery on page 27).

Remove the display assembly:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

34

2.

Disconnect the display cable from the system board ZIF connector (2).

3.

Disconnect the camera cable from the system board ZIF connector (3).

4.

Remove the four Phillips M2.5×5.0 screws (1) that secure the display assembly to the computer.

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5.

Rotate the hinges upward to about 90 degrees (2).

6.

Separate the display from the computer (3).

Reverse this procedure to install the display assembly.

Component replacement procedures

35

Top speakers
Description

Spare part number

Top speakers (include cable)

L19601-001

Before removing the top speakers, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Disconnect the battery (see Battery on page 27).

Remove the top speakers:

36

1.

Disconnect the display cable from the system board ZIF connector (1).

2.

Disconnect the camera cable from the system board ZIF connector (2).

3.

Disconnect the speaker cable from the system board (3).

4.

Remove the speaker cable from the clip near the right speaker (4).

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5.

Remove the speakers (5).
IMPORTANT:
installed.

When installing the speakers, make sure the rubber post washers (6) are correctly

Reverse this procedure to install the speakers.

Component replacement procedures

37

Bottom speakers
Description

Spare part number

Bottom speakers (include cables)

L19602-001

Before removing the bottom speakers, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Disconnect the battery (see Battery on page 27).

Remove the bottom speakers:
1.

Disconnect the speaker cable from the system board (1).

2.

Remove the cable from the two clips in the computer (2).

3.

Remove the four Phillips M2.0×2.0 screws (3) that secure the speaker assembly to the computer.

4.

Remove the cable that connects the speakers from the two clips on the bottom of the battery (4).

5.

Remove the speakers (5).

Reverse this procedure to install the bottom speakers.

38

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Card reader board
Description

Spare part number

Card reader board

L19593-001

Card reader board cableL19598-001

Before removing the card reader board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Remove the battery (see Battery on page 27).

6.

Remove the bottom speaker (see Bottom speakers on page 38).

Remove the card reader board:
1.

Remove the Phillips broad head M2.0×2.0 screw (1) that secures the board to the computer.

2.

Rotate the board upside down to access the connector underneath (2).

3.

Disconnect the cable from the ZIF connector on the bottom of the board (3).

Reverse this procedure to install the card reader board.

Component replacement procedures

39

TouchPad
Description

Spare part number

TouchPad

L19594-001

TouchPad cableL19597-001

TouchPad bracket

L19788-001

Before removing the TouchPad, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Remove the battery (see Battery on page 27).

Remove the TouchPad:

40

1.

Remove the four Phillips M2.0×2.5 screws (1) that secure the TouchPad bracket to the computer.

2.

Remove the bracket (2) .

3.

Disconnect the cable from the ZIF connector on the TouchPad (1).

4.

Remove the conductive tape from the TouchPad (2).

5.

Remove the three Phillips M2.0×2.0 broad head screws (3) that secure the TouchPad to the computer.

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6.

Remove the TouchPad from the computer (4).

Reverse this procedure to install the TouchPad.

Component replacement procedures

41

Thermal module
NOTE:

The thermal module assembly spare part kit includes replacement thermal material.

Description

Spare part number

Thermal module (includes fan and heat sink)

L19599-001

Before removing the thermal module, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Remove the battery (see Battery on page 27).

Remove the thermal module:

42

1.

Lift the tape from the system board (1) while leaving the tape connected to the heat sink.

2.

Disconnect the fan cable from the system board (2).

3.

In the order indicated on the heat sink, loosen the four Phillips screws (3) that secure the heat sink tothe system board.

4.

Remove the three Phillips M2.0×3.5 screws (4) that secure the fan to the system board.

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

5.

Remove the thermal module (5).

NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the systemboard components each time the thermal module is removed. Replacement thermal material is included withthe thermal module and system board spare part kits.
Thermal paste is used on the system board component (1) and associated heat sink section (2).

Component replacement procedures

43

Reverse this procedure to install the thermal module.

44

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Fan
Description

Spare part number

Fan

L23528-001

Before removing the fan, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Remove the battery (see Battery on page 27).

Remove the fan:1.

Disconnect the fan cable from the system board (1).

2.

Remove the three Phillips M2.0×3.5 screws (2) that secure the fan to the system board.

3.

Remove the fan (3).

Reverse this procedure to install the fan.

Component replacement procedures

45

System board
NOTE:

All system board spare part kits include a processor and replacement thermal material.

All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Description

Spare part number

System board with integrated Ryzen 7 2700U processor and 8 GB system memory

L26110-xx1

System board with integrated Ryzen 5 2500U processor and 16 GB system memory

L19574-xx1

System board with integrated Ryzen 5 2500U processor and 8 GB system memory

L19573-xx1

System board with integrated Ryzen 3 2300U processor and 8 GB system memory

L19572-xx1

System board with integrated Ryzen 3 2300U processor and 4 GB system memory

L19571-xx1

Before removing the system board, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Remove the battery (see Battery on page 27).

When replacing the system board, be sure to remove the following components from the defective systemboard and install them on the replacement system board:●

WLAN module (see WLAN module on page 28)●

Solid-state drive (see Solid-state drive on page 30)●

Heat sink (see Thermal module on page 42)

Remove the system board:
1.

Disconnect the following cables:(1) Card reader cable(2) Backlight cable(3) Keyboard cable(4) TouchPad cable(5) Bottom speaker cable(6) Fingerprint reader cable(7) Display cable(8) Camera cable

46

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

(9) Top speaker cable

2.

Lift the square shield from the system board (1).

3.

Remove the three Phillips M2.0×3.5 screws (2) that secure the fan to the computer.

4.

Remove the four Phillips M2.0×2.0 screws (3) that secure the system board to the computer.

5.

Lift the side of the system board up (4).

6.

Pull the system board to the left to remove it from the computer (5).

Reverse this procedure to install the system board.

Component replacement procedures

47

Power button
Description

Spare part number

Power button

L28981-001

Before removing the power button, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Remove the battery (see Battery on page 27).

6.

Remove the system board (see System board on page 46).

Remove the power button:
1.

Lift the eyelet from the post (1).

2.

Push the power button out of the chassis (2).

Reverse this procedure to install the power button.

48

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

Volume button
Description

Spare part number

Volume button

L28982-001

Before removing the volume button, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Remove the battery (see Battery on page 27).

6.

Remove the system board (see System board on page 46).

Remove the volume button:
1.

Press the two legs in to release them from the clips in the computer (1).

2.

Push inward on the side of the button to disengage it from the computer (2).
NOTE: Be sure to press the side of the button (not the center). You can press either side of the button
to release it.

3.

Lift the disengaged side up to release the button from the computer (3).

4.

Remove button from the computer (4).

Reverse this procedure to install the volume button.

Component replacement procedures

49

Fingerprint reader module
Description

Spare part number

Fingerprint reader module

L23655-001

Before removing the fingerprint reader module, follow these steps:
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

3.

Disconnect all external devices from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Remove the battery (see Battery on page 27).

6.

Remove the system board (see System board on page 46).

Remove the fingerprint reader module:
1.

Remove the Phillips M2.0×3.0 screw (1) that secures the fingerprint reader bracket to the computer.

2.

Lift the bracket off the fingerprint reader (2).

3.

From the outside of the chassis, push the fingerprint reader module into the chassis to disengage it (3).

4.

Remove the fingerprint reader module from the computer (4).

Reverse this procedure to install the fingerprint reader module.

50

Chapter 5 Removal and replacement procedures for Authorized Service Provider partsPower connector cable
Description

Spare part number

Power connector cableL19588-001

Before removing the power connector cable, follow these steps:
1.

Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turnthe computer on, and then shut it down through the operating system.

2.

Disconnect all external devices connected to the computer.

3.

Disconnect the power from the computer by first unplugging the power cord from the AC outlet, andthen unplugging the AC adapter from the computer.

4.

Remove the bottom cover (see Bottom cover on page 25).

5.

Remove the battery (see Battery on page 27).

6.

Remove the system board (see System board on page 46).

Remove the power connector cable:
1.

Position the system board with the power connector toward you.

2.

Disconnect the power connector cable from the system board.

Reverse this procedure to install the power connector cable.

Component replacement procedures

51

Top cover with keyboard
The top cover with keyboard remains after removing all other spared parts from the computer.
In this section, the first table provides the main spare part number for the keyboards. The second tableprovides the country codes.

52

Description

Spare part number

Top cover with backlit keyboard, non-privacy

L19586-xx1

Top cover with backlit keyboard, privacy

L19587-xx1

For use in country
or region

Spare partnumberFor use in country
or region

Spare partnumberFor use in country
or region

Spare partnumberBelgium-A41

Israel-BB1

Saudi Arabia-171

Canadian French

-DB1

Italy

-061

Spain

-071

Czech Republicand Slovakia

-FL1

Japan

-291

Switzerland-BG1

Denmark, Finland, andNorway-DH1

Latin America-161

Thailand-281

France-051

The Netherlands-B31

Turkey-141

Germany-041

Portugal-131

United Kingdom-031

Greece-151

Russia-251

United States-001

Chapter 5 Removal and replacement procedures for Authorized Service Provider parts

6

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount ofsystem and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computerfrom operating properly.
▲

Turn on or restart the computer, quickly press esc, and then press f10.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

2.
●

Select My PC, and then select Specifications.

Setup Utility (BIOS)
1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 53).

2.

Select Main, select System Information, and then make note of the BIOS version.

3.

Select Exit, select No, and then follow the on-screen instructions.

To check for later BIOS versions, see Downloading a BIOS update on page 54.

Starting Setup Utility (BIOS)

53

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.

2.

Click Updates, and then click Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on yourcomputer. If the update is more recent than your BIOS version, make a note of the date, name, orother identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download iscomplete. If no instructions appear, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Click your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.

54

Chapter 6 Using Setup Utility (BIOS)

7

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 55.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help andSupport or HP Support Assistant.
1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:a.

Select the Start button, and then select HP Help and Support.

b.

Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run asadministrator.

– or –To access HP PC Hardware Diagnostics Windows from HP Support Assistant:a.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.

3.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24digit Failure ID code is generated. For assistance in correcting the problem, contact support, and thenprovide the Failure ID code.

Downloading HP PC Hardware Diagnostics Windows●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows55

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB flash drive, download it to a USB flash drive.

3.

Select Run.

Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number (select products only), follow
these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, and then enter the product name or number.

3.

In the HP PC Hardware Diagnostics section, select Download, and then select the installation location:
To run the tool on your computer, download it to the computer desktop.
– or –
To run the tool from a USB flash drive, download it to a USB flash drive.

4.

Select Run.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:▲

Navigate to the folder on your computer or the flash drive where the .exe file was downloaded, doubleclick the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFIHP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or othersoftware components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in correcting the problem, contact support, and provide the Failure
ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
56

Chapter 7 Using HP PC Hardware Diagnostics

NOTE:

If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 57.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow theon-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics UEFI section, select Download UEFI Diagnostics, and then selectRun.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
1.

Go to http://www.hp.com/support.

2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using HP PC Hardware Diagnostics UEFI

57

Using Remote HP PC Hardware Diagnostics UEFI settings (selectproducts only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information on Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFINOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to aserver.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

In the HP PC Hardware Diagnostics UEFI section, select Download Remote Diagnostics, and then selectRun.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name ornumber.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, enter the product name or number, select your computer, and thenselect your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform thefollowing customizations:●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately ininteractive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require thetraditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:

58

1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

Chapter 7 Using HP PC Hardware Diagnostics

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)59

8

Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for mostproducts:●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 60).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 60).

●

Creating recovery media (select products only)—You can use HP Recovery Manager or HP Cloud
Recovery Download Tool (select products only) to create recovery media (see Creating HP Recovery
media (select products only) on page 60).

●

Restoring and recovery—Windows offers several options for restoring from backup, refreshing thecomputer, and resetting the computer to its original state (see Using Windows tools on page 60).

●

Removing the Recovery Partition—To remove the Recovery partition to reclaim hard drive space(select products only), select the Remove Recovery Partition option of HP Recovery Manager. For more
information, see Removing the HP Recovery partition (select products only) on page 64.

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media, allowing you to restore from backup, refresh the computer, and reset the computer to its originalstate.
NOTE:

If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
▲Select the Start button, and then select the Get Help app.
NOTE: You must be connected to the Internet to access the Get Help app.

Creating HP Recovery media (select products only)
After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP
Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive iscorrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.
To check for the presence of the Recovery partition in addition to the Windows partition, right-click the Start
button, select File Explorer, and then select This PC.
NOTE: If your computer does not list the Recovery partition in addition to the Windows partition, contact
support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and thenfollow the on-screen instructions.

60

Chapter 8 Backing up, restoring, and recovering

On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on abootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create
recovery media on page 62.

Using HP Recovery Manager to create recovery media
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Before you begin
Before you begin, note the following:●

Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in asafe place.

●

HP Recovery Manager examines the computer and determines the required media storage capacity.

●

To create recovery media, use one of the following options:
NOTE: If the computer does not have a recovery partition, HP Recovery Manager displays the Windows
Create a Recovery Drive feature. Follow the on-screen instructions to create a recovery image on a blank
USB flash drive or hard drive.
–

If your computer has an optical drive with DVD writer capability, be sure to use only high-quality
blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW,
DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray) discs, which are not compatible
with HP Recovery Manager software.

–

If your computer does not include an integrated optical drive with DVD writer capability, you can
use an external optical drive (purchased separately) to create recovery discs, as described above. If
an external optical drive is used, you must connect it directly to a USB port on the computer. It
cannot be connected to a USB port on an external device, such as a USB hub.

–To create a recovery flash drive, use a high-quality blank USB flash drive.

●

Be sure that the computer is connected to AC power before you begin creating the recovery media.

●

The creation process can take an hour or more. Do not interrupt this process.

●If necessary, you can exit the program before you have finished creating all of the recovery media. HP
Recovery Manager will finish the current DVD or flash drive. The next time you start HP Recovery
Manager, you will be prompted to continue.

Creating the recovery media
To create HP Recovery media using HP Recovery Manager:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

2.

Select Create recovery media, and then follow the on-screen instructions.

If you need to recover the system, see Recovering using HP Recovery Manager on page 62.

Creating HP Recovery media (select products only)

61Using the HP Cloud Recovery Download Tool to create recovery media
To create HP Recovery media using the HP Cloud Recovery Download Tool:
1.

Go to http://www.hp.com/support.

2.

Select Software and Drivers, and then follow the on-screen instructions.

Restoring and recovery
Restoring and recovery can be performed using one or more of the following options: Windows tools, HP
Recovery Manager, or the HP Recovery partition.
IMPORTANT:

Not all methods are available on all products.

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 60.

Restoring using HP Recovery Manager and the HP Recovery partition
You can use HP Recovery Manager and the HP Recovery partition (select products only) to restore thecomputer to the original factory state:●

Resolving problems with preinstalled applications or drivers—To correct a problem with apreinstalled application or driver:1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

2.

Select Reinstall drivers and/or applications, and then follow the on-screen instructions.

●

Using System Recovery—To recover the Windows partition to original factory content, select the
System Recovery option from the HP Recovery partition (select products only) or use the HP Recovery
media. For more information, see Recovering using HP Recovery Manager on page 62. If you have notalready created recovery media, see Creating HP Recovery media (select products only) on page 60.

●

Using Factory Reset (select products only)—Restores the computer to its original factory state bydeleting all information from the hard drive and recreating the partitions and then reinstalling theoperating system and the software that was installed at the factory (select products only). To use theFactory Reset option, you must use HP Recovery media. If you have not already created recovery media,
see Creating HP Recovery media (select products only) on page 60.
NOTE: If you have replaced the hard drive in the computer, you can use the Factory Reset option to
install the operating system and the software that was installed at the factory.

Recovering using HP Recovery Manager
You can use HP Recovery Manager software to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only).
If you have not already created HP Recovery media, see Creating HP Recovery media (select products only)
on page 60.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data that you want to retain. See Using Windows tools on page 60.

62

Chapter 8 Backing up, restoring, and recovering

IMPORTANT:
issues.
NOTE:

Recovery through HP Recovery Manager should be used as a final attempt to correct computer

When you start the recovery process, only the options available for your computer are displayed.

Before you begin, note the following:●

HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.

●

If the computer hard drive fails, HP Recovery media must be used. This media is created using HP
Recovery Manager. See Creating HP Recovery media (select products only) on page 60.

●

If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does notwork, contact support to obtain recovery media. Go to http://www.hp.com/support, select your country
or region, and then follow the on-screen instructions.

Recovering using the HP Recovery partition (select products only)
The HP Recovery partition allows you to perform a system recovery without recovery discs or a recovery USB
flash drive. This type of recovery can be used only if the hard drive is still working.
The HP Recovery partition (select products only) allows System Recovery only.
To start HP Recovery Manager from the HP Recovery partition:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps (select products only).
1.

Type recovery in the taskbar search box, select HP Recovery Manager, and then select Windows
Recovery Environment.
‒ or –For computers or tablets with keyboards attached:▲

Press f11 while the computer boots, or press and hold f11 as you press the power button.

For tablets without keyboards:▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f11.

2.

Select Troubleshoot from the boot options menu.

3.

Select Recovery Manager, and then follow the on-screen instructions.
NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computerboot order, and then follow the on-screen instructions. See Changing the computer boot orderon page 64.

Recovering using HP Recovery media
If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you canuse HP Recovery media to recover the original operating system and software programs that were installed at
the factory.
▲

Insert the HP Recovery media, and then restart the computer.

Restoring and recovery

63

NOTE: If your computer does not automatically restart in HP Recovery Manager, change the computerboot order, and then follow the on-screen instructions. See Changing the computer boot orderon page 64.

Changing the computer boot orderIf your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is
the order of devices listed in BIOS where the computer looks for startup information. You can change theselection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
For computers or tablets with keyboards attached:▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3.

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Removing the HP Recovery partition (select products only)
HP Recovery Manager software allows you to remove the HP Recovery partition (select products only) to free
up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP Recovery media. Before removing the Recovery partition, create HP Recovery media. See
Creating HP Recovery media (select products only) on page 60.
Follow these steps to remove the HP Recovery partition:

64

1.

Type recovery in the taskbar search box, and then select HP Recovery Manager.

2.

Select Remove Recovery Partition, and then follow the on-screen instructions.

Chapter 8 Backing up, restoring, and recovering9Specifications
Metric

U.S.

Width

306.7 mm12.08 in

Depth

214.6 mm

8.45 in

Height14.9 mm0.59 in

Weight1301 g2.87 lbs

Operating

5°C to 35°C

41°F to 95°F

Nonoperating‑20°C to 60°C

‑4°F to 140°F

Computer dimensions

Temperature

Relative humidity (noncondensing)Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating‑15 m to 3,048 m‑50 ft to 10,000 ft

Nonoperating‑15 m to 12,192 m‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range oftemperatures.

65

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specific countries and regions

66

Country/region

Accredited agency

Applicable note number

Australia

EANSW

1

Austria

OVE

1

Belgium

CEBC

1

CanadaCSA

2Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

Italy

IMQ

1

Japan

METI

3

The Netherlands

KEMA

1

NorwayNEMKO

1

The People's Republic of China

COC

5

Chapter 10 Power cord set requirements

Country/region

Accredited agency

Applicable note number

South Korea

EK

4

Sweden

CEMKO

1

Switzerland

SEV

1

Taiwan

BSMI

4The United Kingdom

BSI

1

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler andwall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2.

The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding typewith a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5.

The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions67

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

68

Chapter 11 Recycling

IndexA
AC adapter and battery light,
identifying 4
AC adapter, spare part numbers 18
action keys
airplane mode 11
help 11
identifying 10, 11
keyboard backlight 11mute 11next track 11
pause 11play 11
privacy screen 11
screen brightness 11
speaker volume 11
switch screen image 11
using 11
airplane mode key 10, 11
audio
adjusting volume 11
audio, product description 2
audio-out (headphone)/audio-in(microphone) combo jack,identifying 5
Bbackup, creating 60
backups 60
battery
removal 27
spare part number 16, 27
BIOSdetermining version 53
downloading an update 54
starting the Setup Utility 53
updating 53
Bluetooth label 14
boot order, changing 64
bottom components 12
bottom cover
removal 25
spare part number 17, 25

bottom speakers
removal 38
spare part number 17, 38
buttons
left TouchPad 7
right TouchPad 7
Ccables, service considerations 21
cameraidentifying 6
camera light, identifying 6
camera, product description 2
caps lock light, identifying 8
card reader board
removal 39
spare part number 16, 39
card reader board cablespare part number 39
componentsbottom 12
display 6
keyboard area 7
left side 5
right side 4computer components 15
connector, power 4
connectors, service considerations
21
D
display assembly
removal 34
spare part numbers 34
display components 6
display panel, product description 1
drivesprecautions 21
preventing damage 21
Eelectrostatic discharge 22
equipment guidelines 24
esc key, identifying 10F
fanremoval 45
spare part number 45
fingerprint reader module
removal 50
spare part number 17, 50
fn key, identifying 10
foil kit, spare part number 17
G
Get Help in Windows 10 action key
11graphics, product description 1
grounding guidelines 22
guidelines
equipment 24
grounding 22
packaging 23transporting 23
workstation 23
H
hard drive
product description 1
HP PC Hardware Diagnostics UEFI
downloading 57
starting 57
using 56
HP PC Hardware Diagnostics Windows
downloading 55
installing 56
using 55
HP Recovery Manager
correcting boot problems 64
starting 63
HP Recovery media
recovery 63
using 61
HP Recovery partition
recovery 63
removing 64
I
internal microphones, identifying

Index

6

69

J
jacks
audio-out (headphone)/audio-in(microphone) 5
K
keyboard
removal 52
spare part number 52
keyboard backlight action key 11
keyboard, product description 2
keyboard/top coverspare part numbers 16
keys
action 10
airplane mode 10, 11
esc 10
fn 10
Windows 10
LlabelsBluetooth 14
regulatory 14
serial number 13
service 13
wireless certification 14
WLAN 14
left side components 5lightsAC adapter and battery 4
camera 6
caps lock 8
mute 8power 5Mmemory module
product description 1
memory shieldremoval 32
spare part number 32
spare part numbers 17
microphone
product description 2
minimized image recovery 63
minimized image, creating 62
model name 1
mute light, identifying 8
mute volume action key 11

70

Index

N
next track action key

11O
operating system, productdescription 3
original system recovery 62
Ppackaging guidelines 23
pause action key 11
plastic parts, service
considerations 20
play action key 11
ports
product description 2
USB SuperSpeed 5
USB SuperSpeed port with HP
Sleep and Charge 4
USB Type-C with HP Sleep andCharge 4
power button
removal 48
spare part number 16, 48
power connector
identifying 4
power connector cableremoval 51
spare part number 16, 51
power cord
set requirements 66
spare part numbers 18
power lights, identifying 5
power requirements, productdescription 3
privacy screen action key 11
privacy screen action key,identifying 11
processor, product description 1
product description
audio 2
camera 2
display panel 1
external media cards 2graphics 1
hard drive 1
internal card expansion 2
keyboard 2
memory module 1
operating system 3

ports 2
power requirements 3
processors 1
product name 1
security 3
sensors 3
serviceability 3
solid-state drive 1
storage 1
TouchPad 2
wireless 2
product name 1
product name and number,computer 13
R
recovery 60
discs 61, 63
HP Recovery Manager 62
HP Recovery partition 62
media 63
starting 63
supported discs 61
system 62
USB flash drive 63
using HP Recovery media 61
recovery media
creating using HP Cloud Recovery
Download Tool 62
creating using HP Recovery
Manager 61
creating using Windows tools 60
discs 61
HP Recovery partition 60
USB flash drive 61
using 61
recovery partition, removing 64
regulatory information
regulatory label 14
wireless certification labels 14
Remote HP PC Hardware Diagnostics
UEFI settingscustomizing 58
using 58
removal/replacement
procedures 25
restoring 60
right side components 4rubber feetremoval 25
spare part number 25
Rubber Foot Kit, spare part number
17
S
screen brightness action keys 11
Screw Kit, spare part number 19
security, product description 3
sensors, product description 3
serial number, computer 13
service considerations
cables 21
connectors 21
plastic parts 20
service labels, locating 13
serviceability, product description 3
slots
MicroSD memory card reader 5solid-state drive
product description 1
removal 30
spare part numbers 16, 30
speaker volume action keys 11
speakers
identifying 9
speakers, identifying 12
speakers, top
removal 36
spare part number 36
special keys, using 10
storage, product description 1
supported discs, recovery 61
switch screen image action key 11
system board
removal 46
spare part numbers 16, 46
system recovery 62
system restore point, creating 60
Tthermal module
removal 42
spare part number
tools required 20
top coverremoval 52
spare part number

17, 4252

top speakers
spare part number 17
TouchPad
removal 40
spare part number 16, 40
TouchPad bracket
removal 40
spare part number 16, 40
TouchPad buttons
identifying 7
TouchPad cablespare part number 16, 40
TouchPad zone, identifying 7
TouchPad, product description 2transporting guidelines 23
traveling with the computer 14
U
USB SuperSpeed port with HP Sleep
and Charge, identifying 4
USB SuperSpeed port, identifying 5
USB Type-C port with HP Sleep andCharge, identifying 4Vvents, identifying 5, 12
volumeadjusting 11
mute 11
volume button
removal 49
spare part number 16, 49
volume button, identifying 4
W
Windows
backup 60
recovery media 60
system restore point 60
Windows key, identifying 10
Windows tools, using 60
wireless certification label 14
wireless, product description 2
WLAN antennas, identifying 6
WLAN device 14
WLAN label 14
WLAN module
removal 28
spare part numbers 16, 28
workstation guidelines 23

Index71