For Press and news media
2023/4/14
Serverworks Co., Ltd.

Serverworks announces a strategic collaboration agreement withAWS to expand cloud services offerings for customers

The four-year agreement will support Serverworks’ to accelerateinnovation for its Enterprise, SMB, and Startup customers acrossFinancial Services, Manufacturing, and Retail industries
As part of the collaboration, Serverworks increase the number ofAWS certifications by 1,500
Tokyo, April 14, 2023 – Serverworks Co., Ltd. (Headquarter: Tokyo Japan,
CEO: Ryo Oishi: hereinafter “Serverworks”), a cloud integrator today
announced that it has signed a four-year Strategic Collaboration Agreement(SCA) with Amazon Web Services (AWS), the world’s most comprehensive
and broadly adopted cloud.
In this collaboration, Serverworks and AWS will focus on four priorities tosupport companies in Japan close their digital skills gap, leverage the latest
cloud technologies to accelerate innovation, and drive business growth.
These include implementation and establishment of a common cloud
platform for enterprises; promotion of digital transformation of small andmedium sized enterprises (“SMB”); establishment of cloud-based contactcenters; and increasing digital skills training. With the SCA, Serverworks aims
to generate the equivalent of 215 million US dollars (JPY29 billion: based on
JPY135/$ exchange rate) in new business opportunities within four years, anequivalent of 30% year-on-year growth for Serverworks.
According to the Ministry of Internal Affairs and Communications (MIC),
cloud adoption in Japan is gradually progressing. In 2021, more than 70% ofenterprises leveraged cloud services either across the company or partially –in some departments*. However, there is a shortage of cloud-skilled workers
to effectively understand how to leverage cloud technologies, which isimpeding on digital transformation and modernization**. As an AWS Premier
Tier Services Partner and a cloud integrator specializing in AWS, Serverworks
has been supporting a wide range of customers across industries, including
financial services, manufacturing, and retail, with their AWS implementation.
Customers leverage Serverworks’ expertise in building and managing
enterprise information system infrastructures, prompt assistance, engineers
with rich specialized knowledge in cloud technologies that has supported
more than 16, 100 AWS migration, modernization, and data analytics
projects. (*Ministry of Internal Affairs and Communications, White Paper
2022 LINK; ** White Paper 2021 LINK)SCA overview
1. Development and promotion of implementation service to build acommon cloud platform for enterprises
Enterprise IT system departments are experiencing growing demands forbuilding a common cloud environment to consolidate the various public
clouds supporting different workloads to speed up its digital transformation.
Serverworks will develop a comprehensive support service toward building
and managing infrastructure running on AWS by combining their deep
expertise in building common platforms and their experience with AWS
Professional Services.
By packaging the individually provided services, such as AWS Cloud migration
services, Cloud Center of Excellence (CCoE) assist services, and AWS
Control Tower/AWS Organizations services, Serverworks will provide
personalized support for large enterprise customers, and will collaborateclosely with the customer at every cloud utilization phase. Serverworks will
focus on providing services, such as migration from on-premise to cloud
support, building and managing service for cloud infrastructure on AWS,
modernization of existing system, and training service to train in-houseengineers, for enterprise customers. Serverworks will launch the commoncloud platform in summer of 2023.
2. Promote deployment of AWS and support digital transformation for SMB
SMBs account for 99.7% of all companies in Japan* and improvement inlabor productivity of SMB’s is predicted to the grow Japanese economy.
However, the delay in progressing digital transformation of SMBs remains
challenging due to lack of budget and specialized skilled resources. The SCA
will support Serverworks to strengthen its capabilities in assisting cloud
migration as well as modernization for SMBs to speed up their utilization ofAWS to support digital transformation for SMBs. (*The small and Medium
Enterprise Agency ”2022 Small and Medium-sized Enterprise Basic Act”,
LINK)
Serverworks is part of the AWS Managed Service Provider (”MSP”) program,which recognizes AWS Advanced and Premier Consulting Partners that arehighly skilled at providing full lifecycle solutions to customers. This includes
an audit by a third-party firm and an AWS Select Consulting Partner on its
business soundness, solution design capability, security, AWS related
knowledge, capability to support customers in wide range of phases, such asplan, design, migration, establishment, and optimization.
Serverworks will also provide assistance to utilize Cloud Automator, an inhouse solution built on AWS for supporting operation automation. Using thatexpertise, Serverworks will support the sustainable management of SMBs by
providing means for optimizing the cloud system based on the customers
business needs.

3. Strengthening the support service to create a cloud contact center on
Amazon Connect
Due to COVID-19, the demand for non-face-to-face/non-contact
communication has increased by 108%*, and to solve the labor shortage
challenge, the needs of automation using the cloud contact center has also
been increasing. To address this, Serverworks has been implementing Cloudcontact center using Amazon Connect, an omnichannel cloud contact center
that helps companies provide superior customer service at a lower cost, for70+ companies, including Mizuho Bank, Ltd., and NTT Smile Energy Co. Ltd.
(*Yano Research Institute, November 2022 LINK)
Serverworks’ dedicated Amazon Connect team, provides customers withAmazon Connect feature updates and examples of solutions built forcustomers with proof-of-concepts for evaluation, and also provides a trackrecord of operations in a production environment. In recognition ofServerworks’ professional knowledge of Amazon Connect, Serverworks
achieved the Amazon Connect Delivery Program validation from AWS in
2022.
The SCA will support the diversifying needs of a wider range of industries by
providing automated solution using Amazon Connect, such as automatedout-dial system and telephone ordering system, as well as the contact centersystem, which is integrated with Customer Relationship Management (CRM)
and Artificial Intelligence (AI) related services.
4. Increase digital skills training
As part of the SCA, Serverworks aims to increase the number of AWS
certifications by 1,500 over the next four years, to develop a workforce ofhighly-skilled engineers to provide high quality technical assistance. Thisincludes training its employees to have a capability to assist CCoE as well asto create guidelines required for building common cloud platform toaccelerate innovation. Serverworks is an Authorized Training Partner, trusted
by AWS to offer, deliver, and/or incorporate official AWS Training, includingclassroom and digital offerings, and will provide acquired knowledge tocustomers through our dedicated trainers.
Serverworks Co., Ltd. CEO Ryo Oishi said: “I’m excited to start this strategic
collaboration with AWS. I’m confident that we can provide greater value
services by utilizing AWS for our strong capability areas, such as the common
cloud platform and the contact center. The growth of our company means
solving IT personnel shortage problem, an urgent issue in Japan, andaccelerating digital transformation in all industries through providing ourservices to customers. As an AWS Partner, we will continue to do our best torealize our vision to “Make the world more productive with the Cloud” andcontinue to contribute on digital transformation throughout Japan.”Amazon Web Services, Inc. GM Worldwide System Integrators & Solution
Providers Chris Sullivan said: “Serverwoks and AWS have a long history ofhelping our joint customers in Japan to innovate, grow, and transformcustomer experiences over the last 14 years. Serverworks has consistently
demonstrated its cloud technology and custom-built industry expertise byhelping customers digitally transform, achieving a proven record of businessresults. With this strategic collaboration agreement, we will deepen ourrelationship to help Serverwork grow and scale their business, increase thedigital skills of their employees, and continue to help to accelerateinnovation for their customers by making the latest cloud technology evenmore accessible.”<Related Services>・ AWS Control Tower is a service that automates the process of setting up
a new baseline multi-account AWS environment that is secure, wellarchitected, and ready to use.
・AWS Organizations is an account management service that lets you
consolidate multiple AWS accounts into an organization that you create
and centrally manage
・Amazon Connect is an omnichannel cloud contact center that helps
companies provide superior customer service at a lower cost.
<Related case studies>
Mizuho Bank, Ltd.
https://www.serverworks.co.jp/case/mizuhobank.html
NTT Smile Energy Co., Ltd.
https://www.serverworks.co.jp/case/nttse-2.html■ About Serverworks Co., Ltd.
Serverworks is an AWS dedicated cloud integrator who has been providing
Cloud implementation to optimization services from 2008 with its vision of“Make the world more productive with the Cloud”.
The company holds track record of 1,130+ customers, 16,100+ projects
for AWS implementation as of end of Feb. 2023 and has been certified
as ”AWS Premiere Tier Service Partner” from 2014 at AWS Partner Network(”APN”).
The company has been continuously expanding its AWS business byacquiring variety of AWS certification, such as migration and operation,digital workplace, and contact center.
Please click the link below for the details on certifications andachievements
https://partners.amazonaws.com/jp/partners/001E000000NaBHzIAN/＊Company names, service names, etc. in this release are registeredtrademarks of their respective companies＊AWS is a trademark of Amazon.com, Inc. or its affiliates in the UnitedStates and other countries.
＊The information in this release is current as of the date ofannouncement. Please note that it may differ from the latest information.

[Contact related to this release]
Serveroworks Co., Ltd.
Marketing Department
Contact : Suzuki & Kawashima
Tel : +81-3-5579-8029
Email: marketing@serverworks.co.jp