Corporate Social Responsibility
JT Group Report 2013

Table of contents
Introduction...............................................................................5

Consumer Issues........................................................................32

Executive Messages......................................................................6
Putting human rights first………………………………………………………………11
Partnering to help end child labor………………………………………………………12
Putting the progam into action…………………………………………………………13

Being transparent about our products………………………………………………...33
Consumer complaints handling service……………………………………………….34
Disclosing ingredients information voluntarily…….…………………………………..35
Ensuring only adults gain access to tobacco products………………………………35
Providing professional assistance within the pharmaceutical sector……………….36
Prioritizing safety control in the beverage and processed food business…………..37

Labor Practices..........................................................................14

Community Involvement & Development.....................................38

Focusing on health, safety and employee satisfaction……………………………….15
Listening to employees helps create a better workplace…………………………….16
Demonstrating the principle of ‘continuous improvement’………………………….17
Bringing ideas to life…………………………………………………………………….18
Health and well-being of our employees……………………………………………...19

Helping local people with compassionate aid programs…………………………….39
Bringing sustenance to a city in need of help…………………………………………40
Restoring forests in Japan………………………………………………………………41
Picking up on the issue of litter in Japan………………………………………………41
Volunteering help in Spain………………………………………………………………42
Caring for the community……………………………………………………………….43

Human Rights..........................................................................10

The Environment......................................................................20
Working towards sustainability…………………………………………………………21
Meeting the challenges of environmental management…………………………….22
Reducing greenhouse gas emissions………………………………………………….23
Combating resource depletion through forestation and conservation……………..24
Protecting water sources……………………………………………………………….25
Reducing, Reusing and Recycling……………………………………………………..26
Innovating to limit waste………………………………………………………………..27

Fair Operating Practices.............................................................28
Operating responsibly across the global value chain………………………………...29
Creating the highest standards of behavior…………………………………………...30
Taking a zero tolerance approach to corruption………………………………………31
Combating illicit trade with a digital solution………………………………………….31

Organizational Governance.......................................................44
Supporting businesses with transparent and sound governance…………………..45
Ensuring effective decision-making and accountability……………………………...46
Enhancing organizational governance………………………………………………...47

Group Profile Facts and Figures..................................................48
ISO 26000...............................................................................50

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Introduction
The JT Group, centered around Japan
Tobacco Inc. (JT), is a global organization
operating in Japan and over 120 countries
worldwide. It is active in the three broad
sectors of tobacco, pharmaceutical andfoods. JT manufactures and markets tobacco
products in Japan, and Japan Tobacco
International (JTI), headquartered in Geneva,Switzerland, operates the global tobacco

business. The pharmaceutical businessconducts research and development,
manufactures and markets prescription
drugs. The foods businesses consist ofbeverages and processed foods. Boththe pharmaceutical and food businesses
are based in Japan. A belief in ’doing theright thing’ is central to the JT Group’s
corporate principles and how it conducts

its businesses. This belief underpins theexamples of Corporate Social Responsibility(CSR) activities presented in this Report.
Additionally, in 2012 the Group adopted theISO 26000 guidelines on Social Responsibilityas a new framework to help structure its
CSR reporting. ISO 26000 encompasses
manufacturing processes, consumer services,supply chain management, environmentalmanagement, business operations andsocial contributions, all of which are relevantto the JT Group. Undoubtedly, there will
always remain much more to be done, and
the Group is committed to strengthening
the societies and communities in which its
businesses operate.

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