SERVICE OVERVIEW

OpenText Advisory Services
Maximizing business value from your IM investments requires planning forsuccess. We can help. We’ll show you how. OpenText offers strategic advisory
services turning your vision into an executable dynamic strategy that willtransform your company into an intelligent, connected, secured enterprise.

Clear IM Vision tomaximize alignmentof IM with businessgoals

OpenText understands our customer’s investment in oursolutions are significant and it’s our responsibility to ensure wepartner with you to achieve demonstrable business objectives,benefits, and project success. In our experience, organizations
commonly struggle to address these questions:

Roadmap to achieve
the vision and value
realization
Leading practice
IM solutionarchitecture
framework
Information
Architect as
your designatedsuccess advisor• What else can we do with the OpenText Information Management (IM) platform?
How can we derive more value out of your solution?
• How can we best support digital transformation and optimize business outcomes
across our organization?
• Will our current approach to information management minimize both cost and risk?
• How can we actively manage continuous success with the OpenText IM platform?

OpenText is the market leader in Enterprise Information
Management (EIM) with more than 25 years of experiencedelivering success to customers using highly integrated IMsolutions and running critical business solutions.

Clear IM Vision to maximize alignment of IM with business goals

Learn more
• OT PS – Strategy & PlanningServices• OT Blog about IM best practices• OT Blog about key areas for IMtransformation• OT Professional Services• OT Professional Services
Customer Success Stories

OpenText Advisory Services bring your business objectives and priorities into focusas an IM vision.
The vision underpins a value realization framework – including a business solutions
roadmap and a value measurement regime based on your business KPIs that allow you
to evaluate the value delivered by IM initiatives to your business.

Roadmap to achieve the vision and value realization
Informed by the IM vision, OpenText prepares a dynamic roadmap describing IM
initiatives with timelines, tangible outcomes, and predictive business value.
Value realization measures – business KPIs identified in consultation with your team –provide a feedback mechanism for ongoing refinement of the roadmap.

IM solution architecture framework: a foundation to achieve
your business outcomes
The solution architecture framework underpins the IM program, outlining how eachsolution helps realize business results. A business-centric IM solution architecture
framework holistically addresses key aspects of implementation, user adoption,and operation.
Your Value• Maximize alignment with related initiatives towards a common mission & goals• Handle risks and challenges swiftly and proactivelyClear IM vision• Understand the opportunities ahead• Identify best-for-purpose solutions with foresight and insight• Proactively prepare your business for changes to achieve the vision• Establish an agile transformation strategy• Help your workforce navigate a changing culture

Roadmap to achieve vision• Empower users to adopt new innovative ways of working• Track bottom-line business contributions and improvements continuously• Evolve your operating models business needs change• Innovate new business models or processes

Best practice solutionarchitecture blueprint• Blueprint for foundational solution architecture supporting initiatives derived
from the IM roadmap• A governance model to measure outcomes and business value• An IT operations framework to guide future investments• Prescriptive guidance to support achievement of business outcomes

OpenText Advisory Services

2/4

Information Architect: Your designated success advisor

Value of our guidance"…experienced OpenText
team ensured we got things
right, the first time.
The approach worked.”
IT Front Office Solutions Director
Tarkett"…critical in helping us buildand execute a detailed
roadmap.”

A designated resource leading the program, this principal consultant brings
industry and business thought leadership with strong OpenText solution knowledge
and unparalleled experience. A leader who knows your team and your business,
facilitating consultations and providing prescriptive advice.
Your point person is supported by an Executive Sponsor, a Program Manager, and ourglobal team of Subject Matter Experts – all engaged to contribute to the IM Strategy.
Teaming for success is critical. Your leaders and experts provide business context andorganizational direction to your priorities, helping to establish the vision and mission.
Maximum value comes from a wider field of view, considering aligned domains suchas Digital Experience, AI and Analytics, and Security Management. Taking a broad
view of Information Management as a transformational force for your business,
we advise our customers and implement enterprise class solutions to meet a wide
range of use cases in private and public organizations globally.

Head of Core App Delivery
nib"…thinking outside of thebox … OpenText looked
beyond our existingprocesses and brought
their knowledge of industry
best practices.”
Process Manager AP
innogy SE"…OpenText is a real partner...not only the knowledgeof the application, …theyknew how to deliver.”Head of IT
Pharmascience

Advisory Services methodology
As the product vendor, OpenText delivers as one team, responsible for innovative
problem solving and customer value. Professional Services (PS) has unparalleledaccess to our Customer Support and Product Engineering teams who share mutual
accountability to customer success and satisfaction.
Benefit from nearly three decades of expertise and experience in driving businessvalue for our customers. OpenText Professional Services is a global organization
with over 3,000 Information Management domain experts.

OpenText Advisory Services

3/4Solution consulting
services

Implementation, integration,migration, upgrades, etc. »One team,vendor
expertiseUser adoption consulting,education, andcertification services

Information
Managementat the core

Training (instructor led: remote orin-person) and Learning onDemand (self-paced) »Certification (product androle-based) »Managed Services

Fully managed or assistive
services »40,000+ IM
engagementsof experience

Tenuredstaff

Long-term
relationships& insights

The value of our guidance

About OpenText
OpenText, The Information Company, enables organizations to gain insight throughmarket leading information management solutions, on-premises or in the cloud. For
more information about OpenText (NASDAQ: OTEX, TSX: OTEX) visit: opentext.com.

Connect with us:• OpenText CEO Mark Barrenechea’s blog
• Twitter | LinkedIn

opentext.com/contact
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For more information, visit: https://www.opentext.com/about/copyright-information • 07.2021 | 18634 EN4/4