Remote Monitoringand Diagnostics

Bently Nevada support during restricted work or travel
Why is this relevant now?
• Restricted access and movement of people tocustomer facilities.
• Production plants and assets are still running and continue
to be essential to meet the ongoing demand of ourcommunities despite restricted work and travel• Asset anomalies and malfunctions need to be analyzed
and correlated with the same urgency as before in order tomaintain machinery and plant availability.
• Bently Nevada RM&D services can provide you the Expertiseand Fast support needed to run your operations efficiently
and with minimal downtime.
• Bently Nevada accommodates a range of cost friendly
secure options for enabling remote support at thiscritical time.

What is Bently Nevada’s Remote Monitoringand Diagnostics?
Bently Nevada’s Remote Monitoring and Diagnostic (RM&D)
experts are available regionally and globally to monitor
and analyze machine vibration, temperature, processparameters, servers, transducers, monitors, and associatedinstrumentation and data communication.
Our RM&D experts stand ready to monitor and assess thehealth of both your machinery and system & instrumentation
assets. Exception reports are issued for abnormalities orconcerns, with detailed observations and recommendations.
The RM&D experts then collaborate with you to drive
resolution of the issues in a timely manner.
A comprehensive range of remote services areprovided, including:• Alarm and event management with online
portal case management• Remote support for corrective actions(e.g., on-site balancing)• Machinery health audits (scheduled orreactive/call-off basis)• System optimization and troubleshooting• Server health audits• Baseline and exception reporting• Periodic customer review calls and on-call support

Options for Remote Services Support
OptionBN expertise delivered

Customer support• Set up System 1 customer specific enterprise inBN premises/ cloud• Provide remote file transfer or remote connectivity set up
instructions and support configurations• Machinery Diagnostics Services• Remote support for corrective actions like in-situ balancing• Provide remote file transfer or remote connectivity andaccess permissions for data hosting• Provide related modem, firewalls, secure VPN connectivity• Machinery Diagnostics Services• Remote support for corrective actions like in-situ balancing• Provide connectivity instructions and access permissions
for BN engineers• Provide related modem, firewalls, secure VPN connectivity• Accept or host telecom or screen-sharing sessions ifapplicable.

Remote ADRE
or SCOUT
Connection• Provide remote connectivity set up instructions and supportconfigurations• Machinery Diagnostics Services• Remote support for corrective actions like in-situ balancing• Provide related modem, firewalls, secure VPN connectivity

Data ArchiveReview• Machinery Diagnostics Services• Remote support for corrective actions like in-situ balancing• Provide System 1/ADRE/Scout data archives in common
storage location.

Remote System 1Hosting

Remote System 1
Monitoring*Effort needed to implement solution**Exact scope of work, supply aarchitecture shall be mutually agreed upon.

Price/effort*$$$$/High$$$/Medium$$/Low-Med$/Low

Contact usRegion

Name

Contact number

E-mailTexas

Jose Hernandez+1 775 691 5428

Josem.hernandez@BakerHughes.com

Gulf of Mexico

Wright Patterson+1 903 278 6015

Wright.patterson@BakerHughes.com

MidwestPaul Lindgren+1 708 384 5107

Paul.lindgren@BakerHughes.com

East Coast

Gene Trimble+1 772 781 7970

Gene.trimble@BakerHughes.com

West/Alaska/Hawaii

Harold Collins+1 918 872 8632

Harold.collins@BakerHughes.com

CanadaJaret Gracey+1 289 834 0750

Jaret.gracey@BakerHughes.com

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