Thermal Transfer/ Direct Thermal
Barcode PrinterUser Guide

Contents

Copyright Information ........................................................................................................................... 4
Agency Compliance and Approvals........................................................................................................ 5
1. Introduction ....................................................................................................................................... 9
1.1 Product Introduction ................................................................................................................... 9
1.2 Product Specification and Features .......................................................................................... 10
2. Operations Overview ....................................................................................................................... 12
2.1 Unpacking and Inspection ......................................................................................................... 12
2.2 Printer Overview ....................................................................................................................... 13
2.2.1 Front View ..................................................................................................................................... 13
2.2.2 Interior view .................................................................................................................................. 14
2.2.3 Rear View ...................................................................................................................................... 15

2.3 Operator Control ....................................................................................................................... 16
2.3.1 LED Indication and Keys ............................................................................................................. 17
2.3.2 Main page Icons ........................................................................................................................... 18
2.3.3 Power-on Utilities ......................................................................................................................... 19

3. Setup ................................................................................................................................................ 20
3.1 Setting up the printer ................................................................................................................ 20
3.2 Loading the Ribbon ................................................................................................................... 21
3.3 Remove Used Ribbon ................................................................................................................ 23
3.4 Loading the Media..................................................................................................................... 24
3.4.1 Loading the Media ........................................................................................................................ 24
3.4.2 Loading the Fanfold/External Media .......................................................................................... 26

4. Adjustment Knob ............................................................................................................................. 27
4.1 Print Head Pressure Adjustment Knob & Print Head Pressure Position Adjustment Knob ..... 27
4.2 Ribbon Tension Adjustment Knob Module ............................................................................... 28
BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manuali4.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles .......................................................... 29
5. LCD Menu Function .......................................................................................................................... 31
5.1 Enter the Menu ......................................................................................................................... 31
5.2 Menu Overview ......................................................................................................................... 31
5.3 Setting ....................................................................................................................................... 32
5.3.1 TSPL .............................................................................................................................................. 32
5.3.2 ZPL2 ............................................................................................................................................... 34

5.4 Sensor ........................................................................................................................................ 37
5.5 Interface .................................................................................................................................... 38
5.5.1 Serial Comm. ................................................................................................................................ 38
5.5.2 Ethernet ......................................................................................................................................... 39

5.6 Advanced ................................................................................................................................... 40
5.7 File Manager.............................................................................................................................. 42
5.8 Diagnostic .................................................................................................................................. 43
5.9 How to Organize the “Favorites” .............................................................................................. 45
6. Diagnostic Tool ................................................................................................................................. 47
6.1 Start the Diagnostic Tool ........................................................................................................... 47
6.2 Printer Function......................................................................................................................... 48
6.3 Setting Ethernet by Diagnostic Tool .......................................................................................... 49
6.3.1 Using USB interface to setup Ethernet interface ...................................................................... 49
6.3.2 Using RS-232 interface to setup Ethernet interface ................................................................. 50
6.3.3 Using Ethernet interface to setup Ethernet interface ............................................................... 51

7. Troubleshooting ............................................................................................................................... 53
8. Maintenance .................................................................................................................................... 56

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manualii

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manualiii

Copyright Information©2021 Brady Worldwide, Inc. All Rights Reserved

This manual is copyrighted with all rights reserved. No portion of this manual may be copied or reproduced byany means without the prior written consent of Brady Worldwide, Inc.

CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font is under license from
the Monotype Corporation. Windows is a registered trademark of Microsoft Corporation.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice and does not represent a commitment on thepart of Brady Worldwide, Inc. No part of this manual may be reproduced or transmitted in any form or by anymeans, for any purpose other than the purchaser’s personal use, without the expressed written permission of
Brady Worldwide, Inc.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual4Agency Compliance and Approvals
EN 55032, Class A
EN 55024
EN 62368-1
This is a class A product. In a domestic environment this product may cause radio interferencein which case the user may be required to take adequate measures.
KN 32
KN 35
이 기기는 업무용(A 급) 전자파적합기기로서 판매자 또는 사용자는 이 점을 주의하시기
바라며, 가정외의 지역에서 사용하는 것을 목적으로 합니다.

EN 62368-1
GB 4943.1
GB 9254, Class A
GB 17625.1
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，
在这种情况下，可能需要用户对干扰采取切实可行的措施。
IS 13252(Part 1)/
IEC 60950-1

Note: There may have certification differences in the series models, please refer to product label for accuracy.
Important safety instructions:
1. Read all of these instructions and keep them for later use.
2. Follow all warnings and instructions on the product.
3. Disconnect the power from the AC inlet before cleaning or if fault happened.
Do not use liquid or aerosol cleaners. Using a damp cloth is suitable for cleaning.
4. The mains socket shall be installed near the equipment and easily accessible.
5. The unit must be protected against moisture.
6. Ensure the stability when installing the device, Tipping or dropping could cause damage.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual57. Make sure to follow the correct power rating and power type indicated on marking label provided bymanufacture.
8. Please refer to user manual for maximum operation ambient temperature.

WARNING:
Moving parts. Keep finger or body away from moving parts.

CAUTION:(For equipment with RTC (CR2032) battery or rechargeable battery pack)Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the Instructions as below.
1.
2.
3.
4.
5.

DO NOT throw the battery in fire.
DO NOT short circuit the contacts.
DO NOT disassemble the battery.
DO NOT throw the battery in municipal waste.
The symbol of the crossed out wheeled bin indicates that the battery should not be placed in municipal
waste.

Caution: Hot surface for printhead.

Do not touch the printhead before it cooling.

WARNING:
Remove the power from AC inlet before opening the media cover for cleaning or repairing faults. After cleaningor fixing faults, media cover closing before power connecting to AC inlet.

CAUTION:Any changes or modifications not expressly approved by the grantee of this device could void theuser's authority to operate the equipment.

CE Statement:This equipment complies with EU radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20 cm between the radiator &your body.
BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual6All operational modes:
2.4GHz: 802.11b, 802.11g, 802.11n (HT20), 802.11n (HT40)
5GHz: 802.11a,

The frequency, mode and the maximum transmitted power in EU are listed below:
2400 MHz – 2483.5 MHz: 19.88 dBm (EIRP)
5150 MHz – 5250 MHz: 17.51 dBm (EIRP)

5150-5350MHz for Only indoor use
5470-5725MHz for indoor/outdoor use

Restrictions In AZENational restrictions information is provided below
Frequency Band5150-5350MHz
5470-5725MHzCountry

RemarkAzerbaijan

No license needed if used indoor andpower not exceeding 30mW

Hereby, TSC Auto ID Technology Co., Ltd. declares that the radio equipment type [Wi-Fi] IEEE 802.11
a/b/g/n is in compliance with Directive 2014/53/EU
The full text of the EU declaration of conformity is available at the following internet address: http://
www.tscprinters.com

RF exposure warning (Wi-Fi)
This equipment must be installed and operated in accordance with provided instructions and must not
be co-located or operating in conjunction with any other antenna or transmitter. End-users andinstallers must be providing with antenna installation instructions and transmitter operating conditions
for satisfying RF exposure compliance.
SAR Value: 0.736 W/kg

Informations concernant l'exposition aux fréquences radio (RF)La puissance de sortie émise par l’appareil sans fil est inférieure à la limite d'exposition aux fréquences radio del'Industry Canada (IC). Utilisez l’appareil sans fil de façon à minimiser les contacts humains lors dufonctionnement normal.
BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual7

Ce périphérique a été évalué et démontré conforme aux limites SAR (Specific Absorption Rate – Tauxd'absorption spécifique) par l'IC lorsqu'il est connecté à des dispositifs hôtes spécifiques opérant dansdes conditions d’utilisation mobile. (Pour le Wi-Fi)

Ce périphérique a également été évalué et démontré conforme aux limites d'exposition radio-fréquence
par l'IC pour des utilisations par des opérateurs mobiles (les antennes sont à moins de 20 cm du corps
d'une personne). (Pour le Bluetooth)NCC 警語:經型式認證合格之低功率射頻電機，非經許可，公司、商號或使用者均不得擅自變更頻率、加大功率或變更原設計之特性及功能。(即低功率電波輻射性電機管理辦法第十二條)
低功率射頻電機之使用不得影響飛航安全及干擾合法通信；經發現有干擾現象時，應立即停用，並改善至無干擾時方得繼續使用。
前項合法通信，指依電信法規定作業之無線電通信。低功率射頻電機須忍受合法通信或工業、科學及醫
療用電波輻射性電機設備之干擾。(即低功率電波輻射性電機管理辦法第十四條)BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual81. Introduction
1.1 Product Introduction
Thank you very much for purchasing the bar code printer.
The new high-performance bar code printer was designed to deliver the cleanest and high quality barcodes.
It features a die-cast print mechanism housed in a very strong yet lightweight cabinet. This new design
results in a more durable printer that is suited for your most heavy-duty demand cycles.
The 600 dpi high resolution series which makes it ideal for printing very small 2D barcodes, graphics, fineprint and other ultra-high-resolution images.
The printers are loaded with standard features including a color touch display with new GUI design and six
menu buttons to provide a great user experience, support for 600 meter long ribbons, 8” OD media rolls,
built-in Ethernet, two USB hosts for keyboard and scanner connections, USB 2.0 and serial interfaces.
This document provides an easy reference for operating the printers. To print label formats, please refer tothe instructions provided with your labeling software; if you need to write the custom programs, pleaserefer to respective programming manuals of the programming languages.

Applications:•

Industrial-duty Printing•

Distribution•

Work in process•

Shipping/Receiving•

Compliance labeling•

Healthcare Labeling and Patient Safety•

Order Fulfillment•

Electronics & Jewelry labeling

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual91.2 Product Specification and Features

Item

Model

BBP®16M

Resolution
Printing method

600 DPI
Thermal transfer and direct thermal

Print speed

1.5,2,3…6 ips
Up to 6 IPS

Max. print width

104 mm(4.09”)

First print dot from left
media edge

0~1 mmMax. print length

2540 mm (100”)

Physical dimension

W 276 mm x D 502 mm x H 326 mm

Weight15.43 kg (34.02 lbs)

Carton dimension

L633*W403*H466 mm

Label roll capacity

8” OD; 1.5” ~ 3” ID core

Processor
MemoryInterfacePower
LCD display/ Operation
buttons

32-bit RISC high performance processor (BGA 536Mhz)
 512MB Flash memory 256MB DDR2
 USB device memory (FAT32)
 microSD card, up to 32 GB
 RS-232 (Max. 115,200 bps ) USB 2.0 (High speed mode) Internal Ethernet
 USB host *2 (Front side), connecting USB storage device
Auto sensing power supply (20% print ratio) Input: AC 100-240V, 4-2A, 50-60Hz
 Output: DC 5V, 5A; DC 24V, 7A; DC 36V, 1.4A; Total 243W
 Multi-language selectable 4.3” Large Backlit LCD display (16 bits Color, Resolution 480 x 272 ;Resistive Touch Screen) 6 operation buttons (menu, select, up, down, left/pause, right/feed) 1 LED (with 2 LEDs Green & Red)

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

10




Sensors

Gap transmissive sensor (Position adjustable, 0mm -> 92mm)
Black mark reflective sensor (Position adjustable, 0mm -> 85.4mm) withswitchable (On printer display) setting for Top Black mark sensor
Ribbon end sensor (transmissive)
Ribbon encoder sensor
Head open sensor
Media near end sensor

Font & bar code rotation

0, 90, 180, 270 degree

Command set
Media type

TSPL-EZ

TM(Compatible to EPL, ZPL, ZPL II, DPL)

Continuous, die-cut, black mark, fan-fold, notch, care label (cut by hi-speed
cutter)Media wound typeOutside woundMedia width

15 mm ~ 114 mm

Media thickness

0.06 ~ 0.28 mm

Media core diameter1.5”~3” I.D. core

Label length

5 mm ~

Gap height

Min. 2 mm

Black mark height

Min. 2 mm

Black mark width

Min. 8 mm (0.31”)

Ribbon capacity

600M meter long, 1” core (ink coated outside or inside), max OD 90 mm

Ribbon width

25.4 mm ~ 114.3 mm (1”~4.5”)

Environment condition

Operation: 0 ~ 40˚C ( 32 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing

Environment compliance

RoHS, WEEE, Reach, Prop65, including China RoHS and Taiwan RoHS

Accessories






Windows Driver CD disk
Quick start guide
USB port cable (1.5M)
Power cord

RTC & Buzzer

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

Standard11

2. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Please carefully inspect the
packaging and printer upon receiving the bar code printer. Please retain the packaging materials in case youneed to reship the printer.
Unpacking the printer, the following items are included in the carton.

•
•
•
•

One printer unit
One quick installation guide
One power cord
One USB interface cable

If any parts are missing, please contact the Customer Service Department of your purchased reseller or
distributor.

Note: Check the production date
Serial NO.: XXX 17 22 XXXX
YEAR

WEEK

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual122.2 Printer Overview
2.2.1 Front View

1
5
2
3
6

7

4

1.
2.
3.
4.
5.
6.
7.

LED indicator
LCD display
Front panel buttons
USB host x 2
Media view window
Paper exit chutePrinter cover handle

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual132.2.2 Interior view

1. Ribbon rewind spindle

2. Print head pressure position adjustment knob
3. Print head pressure adjustment knob
4. Print head release lever
5. Ribbon supply spindle
6. Media near end
7. Label roll guard
8. Label supply spindle
9. External label entrance chute
10. Damper
11. Ribbon sensor
12. Platen roller
13. Black mark sensor (shown as↓)
14. Gap sensor (shown as ▽)15. Front label guide
16. Print head

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual142.2.3 Rear View

2
3
4

5

1
6
7

1.
2.
3.
4.
5.
6.
7.

External label entrance chuteRS-232C interface
Ethernet interface
USB interface*microSD card slot
Power switch
Power cord socket

Note:
The interface picture here is for reference only.
Please refer to the product specification for theinterfaces availability.

* Recommended microSD card specification.
TypemicroSD

V2.0 Class 4

microSD card
capacity
4G

Approved microSD card
manufacturer
Transcend

V2.0 Class 4

8GTranscend

V3.0 Class 10 UHS-I

16G

Transcend

V3.0 Class 10 UHS-I

32G

Transcend

V3.0 Class 10

16G

Kingston

V2.0 Class 4

16G

Scandisk

V3.0 Class 10 UHS-I

16G

Scandisk

microSD card spec

- The DOS FAT file system is supported for the microSD card.
- Folders/files stored in the microSD card should be in the 8.3 filename format.
- The miniSD / SD card adapter is required.
BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual152.3 Operator Control

LED indicator
Printer status

Printer firmware
versionPrinter modelTime & Date

Icon

Select keys

Navigational keys

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual162.3.1 LED Indication and Keys

LED

StatusIndication
Solid

This illuminates that the power is on and the device isready to use.

Flash

This illuminates that the system is downloading data fromPC to memory or the printer is paused.

Green

Amber

This illuminates that the system is clearing data from printer.

Solid This illuminates printer head open and cutter error.
Red
Flash

This illuminates a printing error, such as head open, paper
empty, paper jam, or memory error etc.

Keys

Function

Select keys

The labels on the footer of the UI will explain the function for left and right soft
key. Check the labels on the footer of the UI screen. The meaning of the selectkeys will vary.

Navigational keys
Used to select icons, menu selection, and navigation in the UI.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual172.3.2 Main page Icons

Indicated icon

Indication
Ethernet is connected
Media capacity (%)
Ribbon capacity (m)TPH cleaning
Security lock

Icon button

FunctionEnter the menu
Calibrate the media sensor
Enter the “Favorites” option
Enter cursor (be marked in green) located option
Feed button (advance one label)

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual182.3.3 Power-on Utilities
BBP16M Series have the power-on utilities for user to set sensor calibration, self-test, and factory default functions.
Please refer to the template below to setup the settings.
Please follow the steps below for different power-on utilities.
1.
2.
3.
4.

Turn off the printer power switch.
Hold on the right side of the select key () then turn on the power switch.
Release the button when LCD monitor indicates with different functions.
Printer will setup the functions showing on the LCD monitor accordingly.

The sequences of the settings:
Power on utilities

The LED color will be changed as following pattern:
Amber Red
Amber Green Green/Amber Red/Amber Solid green
LED color(5 blinks) (5 blinks) (5 blinks) (5 blinks)(5 blinks)

Functions(showing on LCD monitor)
1. Sensor Calibration (Gap / black
mark sensor)
2. Self-test and enter dump mode
3. Factory Default
4. Bline Calibration
5. Gap Calibration
6. READY (Skip AUTO.BAS)

Release
ReleaseBBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

Release
Release
Release
Release19

3. Setup
3.1 Setting up the printer
1.
2.
3.
4.

Place the printer on a flat, secure surface.
Make sure the power switch is off.
Connect the printer to the computer with the provided USB cable.
Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power
cord into a properly grounded power outlet.

Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual203.2 Loading the Ribbon
1. Open the printer right side cover.

2. Install the ribbon onto ribbon supply spindle. Push the Print head release lever to open print headmechanism.

3. Thread ribbon below the ribbon guide bar through ribbon sensor slot and as the loading path printed
on the printer. Wind the ribbon rewind spindle counterclockwise roughly 3~5 circles until the ribbon issmooth, properly stretched and wrinkle-free.

4. Close the print head mechanism by pushing down the both sides of the print head release lever.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

21

Ribbon loading path:

Ink coated inside
Ink coated outside

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual223.3 Remove Used Ribbon
1. Break the ribbon between ribbon guide plate and the ribbon rewind spindle. Push the ribbon releasebutton and slide the ribbon off to release the ribbon on the ribbon rewind spindle at the same time.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual233.4 Loading the Media
3.4.1 Loading the Media
1. Open the printer right side cover.
2. Move the label roll guard horizontally to the end of label spindle, then flip down the label roll guard.

3. Place the media roll on the label supply spindle and use label roll guard to fix it.

Note:
The media end sensor is movable, which can detect the capacity of media and remind users to change themedia roll.

4. Push the print head release lever and install the label through the media guide bar, damper, media
sensor, and label guide to install the media.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual24

5. Move the media sensor by adjusting the media sensor position adjustment knob, make sure the gap
or black mark sensor is at the location where media gap/black mark will pass through for sensing.
Note:•

Gap sensor
Black mark sensor
6. Adjust the label guide to fix the media position.

•

The sensor location is marked by atriangle mark ▽ (gap sensor) and arrowmark↓(black mark sensor) at thesensor housing.
The media sensor position is movable,please make sure the gap or black markis at the location where media
gap/black mark will pass through forsensing.

7. Close the print head mechanism on both sides and make sure the latches are engaged securely.
Set media sensor type and calibrate the selected sensor.

Note:
Please calibrate the gap/black mark sensor when changing media.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual25

3.4.2 Loading the Fanfold/External Media
1. Open the printer right side cover.
2. Insert the fanfold media through the bottom or rear external label entrance chute.
3. Please refer to section 3.4.1 step 4~8 for loading media.

Note:
Please calibrate the gap/black mark sensor when changing media.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual26

4. Adjustment Knob
4.1 Print Head Pressure Adjustment Knob & Print Head Pressure Position Adjustment Knob

The print head pressure adjustment knob has 5 levels of adjustment. Because the printer’s paperalignment is to the left side of mechanism, different media widths require the different pressure
to print the label correctly. Therefore, it may require to adjust the print head pressureadjustment knob and get the best print quality.

MovablePrint head pressure
position adjustment knob

Default setting

Print head pressureadjustment knob

Note:
For the label width less than 2 inches, please fix the Print head pressure adjustment knob inside theedge of the label as possible (prevent the unnecessary friction between the print head and platenroller).

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual274.2 Ribbon Tension Adjustment Knob Module
The ribbon tension adjustment knob has 5 positions for adjustment. Because the printer’s ribbonalignment is to the left side of mechanism, different ribbon or media widths require different
tension to print correctly. Therefore, it may require to adjust the ribbon tension adjustment knob
to get your best print quality.

Ribbon Tension Adjustment Knob

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual284.3 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles
This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the
media for general-purpose printing application. Ribbon wrinkle is related to the media width, thickness,
print head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon
wrinkle happens, please follow the instructions below to adjust the printer parts.
Ribbon Tension Adjustment Knob has 5 positions for adjustment. Use flat blade driverto change the ribbon tension position.

Ribbon Tension Adjustment Knob
The Print Head Pressure Adjustment Knob has 5 levels of settings. Switch the Print head
Pressure Adjustment Knob and cooperate with the Print Head Pressure Position
Adjustment Knob to adjust the pressure and position on print head.
Adjustable
Printer
Parts

Print Head Pressure Adjustment Knob

MovablePrint head pressure
position adjustment knob

Default setting

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

Print headpressure29

1. Wrinkle happens from label lower left
to upper right direction

2. Wrinkle happens from label lower rightto upper left direction

Symptom(Wrinkle
Example)Feeddirection

If the wrinkle on the label starts from the lower If the wrinkle on the label starts from the lower
left side to upper right side, please do following right side to upper left side, please do following
adjustment.
adjustment.
1. Switch the ribbon tension adjustment knob
1. Switch the ribbon tension adjustment
clockwise per 1 level and print the labelknob counterclockwise per 1 level andagain to check if the wrinkle is gone.
print the label again to check if thewrinkle is gone.

2. If the ribbon tension adjustment knob has
positioned on the level of innermost side
but didn’t improve the ribbon wrinkle,
please switch the print head pressure
position adjustment knob per 1 level andprint the label again to check if the wrinkle
is gone.
3. If the ribbon wrinkle still can’t improve afterswitch the print head pressure position
adjustment knob, please adjust the print
head pressure adjustment knob per 1 level
again to check if the wrinkle is gone.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

2. If the ribbon tension adjustment knob
has positioned on the level ofoutermost side but didn’t improve theribbon wrinkle, please switch the print
head pressure position adjustment
knob per 1 level and print the label
again to check if the wrinkle is gone.
3. If the ribbon wrinkle still can’t improveafter switch the print head pressure
position adjustment knob, pleaseadjust the print head pressureadjustment knob per 1 level again tocheck if the wrinkle is gone.

30

5. LCD Menu Function
5.1 Enter the Menu
Tapmenu icon to enter the menu function.

5.2 Menu Overview
There are 6 categories for the menu. You can easy to set the settings of the printer without connecting thecomputer. Please refer to following sections for more details.
This “Setting” category can set up the printer settings for
TSPL & ZPL2.

This "Sensor"option is used to calibrate the selected
media sensor. We recommend calibrate the sensor before
printing when changing the media.

This "Interface" option is used to set the printer interface
settings.

This "Advanced" option is used to set the printer LCD
settings, initialization, cutter type, media low warning
setting %...etc.

This "File Manager" option is used to check/ manager the
printer available memory.

This "Diagnostic" optin is used to review printer totroubleshoot problems and other issues.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual315.3 Setting
Choose the “Command Set” item on LCD and switch the TSPL and ZPL2 by press right select key.

5.3.1 TSPL
This “TSPL” category can set up the printer settings for TSPL.
Speed
Density
Direction
Print mode
OffsetSetting

TSPL

Shift X
Shift Y

Batch Mode
None
Cutter Batch
Cutter Mode
Rewinder Mode
Peeler Mode

Reference X
Reference Y
Code Page
Country

Item
Speed

Description
Use this item to setup print speed. Available setting range is 1~6
for 600dpi.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

Default
600 dpi: 332

Density

Use this option to setup printing darkness. The available setting
range is from 0 to 15, and the step is 1. You may need to adjust
your density based on selected media.

8

The direction setting value is either 1 or 0. Use this item to setup
the printout direction.
DIRECTION 0

DIRECTION 1
FEED

Direction0This item is used to set the print mode. There are 6 modes as
below,
PrinterMode
None
Print mode

Cutter Batch
Cutter Mode
RewinderMode
Peeler Mode
Batch Mode

OffsetShift X
Shift Y
Reference X
Reference Y
Code page
Country

Description
Next label top of form is aligned to the print
head burn line location. (Tear Off Mode)
Cut the label once at the end of the printing
job.
Enable the label cutter mode.

Batch Mode

Enable the label rewinder mode.
Enable the label peel off mode.
Once image is printed completely, label
gap/black mark will be fed to the tear plate
location for tear away.

This item is used to fine tune media stop location. Available
setting value range is from -999 dots to 999 dots.
This item is used to fine tune print position. Available setting
value range is from -999 dots to 999 dots.
This item is used to set the origin of printer coordinate systemhorizontally and vertically. Available setting range is from 0 dot to999 dots.
Use this item to set the code page of international character set.
Use this option to set the country code. Available setting value
range is from 1 to 358.

0 dot
0 dot
0 dot
0 dot
0 dot
850
001

Note:
If printing from enclosed software/driver, the software/driver will send out the commands, which will
overwrite the settings set from the panel.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual33

5.3.2 ZPL2This “ZPL2” category can set up the printer settings for ZPL2.
Darkness
Print Speed
Slew Speed
BackFeed Speed

Tear Off

Tear Off

CutterPrint Mode

RewindPrint Width

Peel Off

List Fonts

Applicator

List Images
List Formats
List Setup
Control Prefix
Menu

ZPL2

Format Prefix
Delimiter CharMedia Power Up

No Motion
LengthCalibration
Feed
No Motion

Head Close
Label Top
Left Position
Reprint Mode

LengthCalibration
Feed
DisableEnableNone
300 -> 600

Format Convert

200 -> 600
150 -> 600
150 -> 300

Item

Description

Darkness

Use this item to setup printing darkness. The available setting
range is from 0 to 30. You may need to adjust your density
based on selected media.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

Default
16

34

Print Speed

Use this item to setup print speed. Available setting range is
1.5 ~6 for 600dpi.

600 dpi: 3

Tear Off

This item is used to fine tune media stop location. Available
setting value range is from -120~120 dots.

0 dot

This item is used to set the print mode. There are 3 modes as
below,
Print mode

Printer Mode
Tear Off
Peel Off
CutterRewindPrint Width
List Fonts
List Images
List Formats
List Setup
Control Prefix
Format Prefix
Delimiter Char

Description
Next label top of form is aligned to theprint head burn line location.
Enable the label peel off mode.
Enable the label cutter mode
Enable the label rewind modeThis item is used to set print width. The available value range
is 2 ~ 999 dots.
This feature is used to print current printer available fonts list
to the label. The fonts stored in the printer’s DRAM, Flash or
optional memory card.
This feature is used to print current printer available images
list to the label. The images stored in the printer’s DRAM,
Flash or optional memory card.
This feature is used to print current printer available formats
list to the label. The formats stored in the printer’s DRAM,
Flash or optional memory card.
This feature is used to print current printer configuration to
the label.
This feature is used to set control prefix character.
This feature is used to set format prefix character.
This feature is used to set delimiter character.

Tear Off

812 dot
N/A
N/A
N/A
N/A
N/A
N/A
N/A

This option is used to set the action of the media when you
turn on the printer.
Media Power Up

Selections
Feed
Calibration
LengthNo Motion

Description
Printer will advance one label
Printer will calibration the sensor levels,
determine length and feed label
Printer determine length and feed label
Printer will not move media

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

No Motion

35

This option is used to set the action of the media when you
close the print head.
Head Close

Selections
Feed
Calibration
LengthNo Motion

Label Top
Left Position
Reprint Mode
Format Convert

Description
Printer will advance one label
Printer will calibration the sensor levels,
determine length and feed label
Printer determine length and feed label
Printer will not move media

This option is used to adjust print position vertically on thelabel. The range is -120 to +120 dots.
This option is used to adjust print position horizontally on thelabel. The range is -9999 to +9999 dots.
When reprint mode is enabled, you can reprint the last label
printer by pressing
button on printer’s control panel.
Selects the bitmap scaling factor. The first number is theoriginal dots per inch (dpi) value; the second, the dpi to which
you would like to scale.

No Motion00
DisableNone

Note:
If printing from enclosed software/driver, the software/driver will send out the commands, which will
overwrite the settings set from the panel.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual365.4 Sensor
This option is used to calibrate the selected sensor. We recommend calibrate the sensor before printing
when changing the media.
Gap
Black MarkAuto
Calibration

Menu

SensorContinuous
Preprint
Extra Label

ManualCalibration

StandardThreshold
Detect

Auto
Fixed

Gap
Black MarkContinuous

MaximumLengthBack side

BMark
Transmitter
Advanced

Item
Auto Calibration

Manual setup

Front side
Min. Paper
Max. Gap/Mark

Description
This option is used to set the media sensor type and calibrate
the selected sensor automatically. Printer will feed 2 to 3 gap
labels to calibrate the sensor sensitivity automatically. For [Extra
Label] item, users can add extra feeding label(s) to do the sensor
calibration.
In case “Automatic” cannot apply to the media, please use“Manual” function to set the paper length and gap/bline size
then scan the backing/mark to calibrate the sensor sensitivity.

Default
N/A

N/A

Note: The “Media Capacity” item is used to calibrate the media
capacity sensor %.
Threshold Detect

This option is used to set sensor sensitivity in fixed or auto.

Auto

MaximumLengthThis option is used to set the maximum length for label
calibration.

253 mmBMark
Transmitter

Control black mark sensor’s light to face up or face down

Back Side

Advanced

This function can set the minimum paper length and maximum
gap/bline length for auto-calibrate the sensor sensitivity.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

0 mm

37

5.5 Interface
This option is used to set the printer interface settings.
SerialMenu

Interface
Ethernet

5.5.1 Serial Comm.
This option is used to set the printer RS-232 settings.
9600 bps
4800 bps
2400 bps
Baud Rate

1200 bps
115200 bps
57600 bps
38400 bps
19200 bps

Menu

Interface

SerialNone
ParityEven
Odd

Data Bits
Stop Bit(s)

8
7
1
2

Item
Baud Rate

Description
This item is used to set the RS-232 baud rate.

Default
9600

ParityThis item is used to set the RS-232 parity.

None

Data Bits

This item is used to set the RS-232 Data Bits.

8

Stop Bit(s)This item is used to set the RS-232 Stop Bits.

1

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual38

5.5.2 Ethernet
Use this menu to configure internal Ethernet configuration, check the printer’s Ethernet module status,
and reset the Ethernet module.

Menu

Interface

Ethernet

StatusConfigure

Item

Description

Default

StatusUse this menu to check the Ethernet IP address and
MAC setting status.

N/A

Configure

DHCP:
This item is used to ON or OFF the DHCP (Dynamic Host
Configuration Protocol) network protocol.
Static IP:
Use this menu to set the printer’s IP address, subnet
mask and gateway.

DHCP

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual395.6 Advanced
Language
Printer Information
Initialization
Display Brightness
Touchscreen Calibration
Date & Time

Menu

Advanced
Security
Ribbon Low Warning
Printer Head Maintn
Print Quality
Key Sound

Date Format
DateTime Format
Time
Menu Lock
Menu Password
Favorites Lock
Favorites Password
Waninig
Reset Counter
Interval
Standard
Power

Contact Us

Item

Description

Default

LanguageThis item is used to setup the language on display.

EnglishPrinter
Information

This feature is used to check the printer serial number,printed mileage (m), printed labels (pcs) and cutting
counter.

N/A

Initialization

This feature is used to restore printer settings to defaults.

N/A

Display
Brightness

This item is used to setup the brightness for display.
(Range 0~100)

50

Touchscreen
Calibration

This item is used to calibrate the center of the cross forbest result for touchscreen.

N/A

Date & Time

This item is used to setup the date and time on display.

N/A

SecurityThis feature is used to set the password for locking themenu or favorites. The default password is 8888.

DisableRibbon Low
Warning

This item is used to set the warning for ribbon low. For
example, if setting value is 30m, when ribbon capacity was
lower than 30m, thewill be shown in red.

30 m

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual40

This item is used to check print head status and to set thesettings for print head care.
Item

Warning
Printer Head
MaintnResetCounterInterval

Description
This item is used to enable/disable theprint head clean warning. If enable thisfeature, once print head has beenreached the setting mileage then thewarning icon will be shown on printer UI
for reminding user to clean the print
head. The default setting is disable.
This item is used to reset the print headclean warning mileage after cleaned
print head.
This item is used to set the expected
mileage for reminding user to clean theprint head. You have to enable the “TPH
warning lock” for use. The default
setting is 1 km.

N/A

Print Quality

This item is used to select the print quality to standard/
power mode.

Key SoundThis item is used to open/close the key sound.

ON

Contact us

This feature is used to check the contact information fortech support service.

N/A

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

Standard

41

5.7 File Manager
This feature is used to check the printer available memory, show the files list, delete the files or run the files
that saved in the printer DRAM/Flash/Card/USB memory.
Note:
For CARD and USB items, it will show when the SD card or USB flash drive is installed.
For SYSTEM item, it is used to check the printer internal system information. (For read only)

DRAM
FLASH
Menu

File Manager

CARD
USB
SYSTEM

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual425.8 Diagnostic
Print Config.
Dump Mode
Menu

Diagnostic

Print Head
Display

Diag Gap

SensorDiag Black MarkDiag Ribbon End

Item

Description
This feature is used to print current printer configuration to the label. On theconfiguration printout, there is a print head test pattern, which is useful for checking
if there is any dot damage on the print head heater element.
Self-test printout
Model name
F/W version
Firmware checksum
Printer S/N
Configuration file
System date
System time
Printed mileage (meter)
Cutting counter

Print speed (inch/sec)
Print darkness

Print Config.

Label size (inch)
Gap distance (inch)
Gap/black mark sensor intension
Code page
Country code

ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note: ZPL is emulating for Zebra®
language.

RS232 serial port configuration

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual43

Numbers of download files
Total & available memory space

Print head check pattern

Note:
Checking dot damage requires
4” wide paper width.

Captures the data from the communications port and prints out the data received byprinter. In the dump mode, all characters will be printed in 2 columns. The left sidecharacters are received from your system and right side data are the corresponding
hexadecimal value of the characters. It allows users or engineers to verify and debug
the program.

Dump Mode
ASCII DataDOWNLOA
0D 0A 44 4F 57 4E 4C 4F 4I
D „TEST2.
44 20 22 54 45 53 54 32 2E
DAT“,5,CL
44 41 54 22 2C 35 2C 43 4C
S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F
AD F,“TES
41 44 20 46 2C 22 54 45 53
T4.DAT“,554 34 2E 44 41 54 22 2C 35,CLS DOW
2C 43 4C 53 0D 0A 44 4F 57
NLOAD „TE
4E 4C 4F 41 44 20 22 54 45
ST2.DAT”,
53 54 32 2E 44 41 54 22 2C
5,CLS DO
35 2C 43 4C 53 0D 0A 44 4F
WNLOAD F,
57 4E 4C 4F 41 44 20 46 2C„TEST4.DA
22 54 45 53 54 34 2E 44 41
T”,5,CLS
54 22 2C 35 2C 43 4C 53 0D
DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44“TEST2.D
20 22 54 45 53 54 32 2E 44
AT”,5,CLS
41 54 22 2C 35 2C 43 4C 53
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D F,“TEST
44 20 46 2C 22 54 45 53 54
4.DAT“,5,34 2E 44 41 54 22 2C 35 2C
CLS
43 4C 53 0D 0A

Note:
Dump mode requires 4” wide paper width.

Hexdecimal data related to left
column of ASCII data

Print HeadThis feature is used to check print head’s temperature and bad dots.

DisplayThis feature is used to check LCD’s color state.

SensorThis feature is used to check sensors intensity and reading state.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual445.9 How to Organize the “Favorites”
This “Favorites” feature can create customized menu. You can organize the commonly used setting options
to the Favorites.
Please follow the steps below to organize,
1. Select the menu option that will be added in “Favorites”. (be selected in green)
2. Tap and hold the option that on touch panel, unit “Join Favorites” setting screen pop up.

3. Select “Yes” to join this “Density” option to “Favorites”.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual45

4. Tap

icon to enter the “Favorites” menu to check if it be added into the “Favorites”.

Note:
Tap and hold the on the option of favorite, unit “Delete Favorites” setting screen pop up. Select“Yes” to delete this setting option item on “Favorites”.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual46

6. Diagnostic Tool
Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’ssettings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer bitmap
font; and send additional commands to a printer. With the aid of this powerful tool, you can review printerstatus and setting in an instant, which makes it much easier to troubleshoot problems and other issues.

6.1 Start the Diagnostic Tool
1. Double click on the Diagnostic tool icon to start the software.
2. There are seven features (Calibration, Network Configuration, System Settings, Advanced
Configuration, File Manager, Bitmap Font Manager and Command Tool) included in the
Diagnostic utility.
Interface setting

Features tab

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual476.2 Printer Function
1. Connect the printer and computer with a cable.
2. Select the PC interface connected with bar code printer.

USB cable

Other cable2

The default interface setting is USB interface. If USB
interface is connected with printer, no othersettings need to be changed in the interface field.

1

3. Click the “Printer Function” button to setup.
4. The detail functions in the Printer Function Group are listed as below.
Function
Calibrate Sensor
Ethernet Setup
RTC Setup
Factory Default
Reset PrinterPrint Test Page
Configuration Page
Dump Text
Ignore AUTO.BAS
Exit Line Mode
Password Setup

Description
Calibrate the sensor specified in the Printer Setup
group media sensor field
Setup the IP address, subnet mask, gateway for the on
board Ethernet
Synchronize printer Real Time Clock with PC
Initialize the printer and restore the settings to factory
default.
Reboot printerPrint a test page
Print printer configuration
To activate the printer dump mode.
Ignore the downloaded AUTO.BAS program
Exit line mode.
Set the password to protect the settings

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual486.3 Setting Ethernet by Diagnostic Tool
The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to setup
the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users how to
configure the Ethernet by these three interfaces.

6.3.1 Using USB interface to setup Ethernet interface
1.
2.
3.
4.

Connect the printer and computer with USB cable.
Turn on the printer power switch.
Start the Diagnostic Utility by double clicking on the icon.
The Diagnostic Utility default interface setting is USB interface. If USB interface is connected withprinter, no other settings need to be changed in the interface field.

5. Click on the “Network Configuration” tab to setup the IP address, subnet mask and gateway for the on
board Ethernet.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual496.3.2 Using RS-232 interface to setup Ethernet interface
1.
2.
3.
4.

Connect the computer and the printer with a RS-232 cable.
Turn on the printer power.
Start the Diagnostic Utility by double clicks on the icon.
Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity
check, data bits, stop bit and flow control parameters.

5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP
address, subnet mask and the gateway for the on board Ethernet.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual50

6.3.3 Using Ethernet interface to setup Ethernet interface
1.
2.
3.
4.

Connect the computer and the printer to the LAN.
Turn on the printer power.
Start the Diagnostic Utility by double clicks on the icon.
Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet
mask and gateway for the on board Ethernet.

5. Click the “Advanced Discovery” button to explore the printers that exist on the network.
6. Select the printer in the left side of listed printers, the correspondent IP address will be shown in theright side “IP address/Printer Name” field.
7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.
The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static IP”
radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect thesettings.
Users can also change the “Printer Name” by another model name in this fields then click “Set PrinterName” to take effect this change.
Note:
After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect the settings.
8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.
Factory Default button
This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset theprinter name.
Web setup button
Except to use the Diagnostic Utility to setup the printer, you can also explore and configure theBBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual51

printer settings and status or update the firmware with the IE or Firefox web browser. This featureprovides a user friendly setup interface and the capability to manage the printer remotely over a
network.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual52

7. Troubleshooting
The following guide lists the most common problems that may be encountered when operating this bar
code printer. If the printer still does not function after all suggested solutions have been invoked, pleasecontact the Customer Service Department of your purchased reseller or distributor for assistance.

ProblemPossible Cause

Recovery Procedure

Power indicatordoes not illuminate The power cord is notproperly connected.

 Plug the power cord in printer andoutlet.
 Switch the printer on.

Carriage Open The printer carriages areopen.

 Please close the print carriages.

Not Printing

 Check if interface cable iswell connected to theinterface connector.
 Check if wireless orBluetooth device is wellconnected between hostand printer.
 The port specified in the
Windows driver is notcorrect.

 Label or ribbon is loaded
not correctly.
No print on the label
 Use wrong type paper or
ribbon Re-connect cable to interface orchang a new cable.
 Please reset the wireless device
setting.
 Select the correct printer port in
the driver.
 Clean the printhead.
 Printhead’s harness connector is
not well connected with printheat.
Turn off the printer and plug theconnector again.
 Check your program if there is acommand PRINT at the end of thefile and there must have CRLF at
the end of each command line.
 Follow the instructions in loading
the media and ribbon.
 Ribbon and media are notcompatible.
 Verify the ribbon-inked side.
 The print density setting isincorrect.

No Ribbon

 Running out of ribbon.
 The ribbon is installed
incorrectly.

 Supply a new ribbon roll.
 Please refer to the steps in user’s
manual to reinstall the ribbon.

No Paper Running out of label.
 The label is installed
incorrectly.
 Gap/black mark sensor is
not calibrated.

 Supply a new label roll.
 Please refer to the steps in user’s
manual to reinstall the label roll.
 Calibrate the gap/black marksensor.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual53 Gap/black mark sensor isnot set properly.
 Make sure label size isset properly.
 Labels may be stuck
inside the printermechanism.

 Calibrate the media sensor.
 Set media size correctly.
 Remove the stuck label inside theprinter mechanism.

 The space of memory is
full.

 Delete unused files in the memory.

microSD card isunable to use microSD card isdamaged.
 microSD card doesn’t
insert correctly.
 Use the non-approved SD
card manufacturer.

 Use the supported capacity
microSD card.
 Insert the microSD card again.
Poor Print Quality

 Ribbon and media isloaded incorrectly Dust or adhesive
accumulation on theprint head.
 Print density is not set
properly.
 Printhead element isdamaged.
 Ribbon and media areincompatible.
 The printhead pressure isnot set properly.

Missing printing on
the left or right sideof label Wrong label size setup.

 Set the correct label size.

Gray line on theblank label

 The print head is dirty.
 The platen roller is dirty.

 Clean the print head.
 Clean the platen roller.
(Please refer to chapter 8)Paper Jam

Can’t downloading
the file to memory(FLASH /DRAM/CARD)

Irregular printing

Skip labels whenprinting The printer is in Hex
Dump mode.
 The RS-232 setting isincorrect.
 Label size is not specified
properly.
 Sensor sensitivity is not
set properly.
 The media sensor is

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual







Reload the supply.
Clean the print head.
Clean the platen roller.
Adjust the print density and print
speed.
Run printer self-test and check theprint head test pattern if there is
dot missing in the pattern.
Change proper ribbon or properlabel media.
Adjust the printhead pressureadjustment knob.
The release lever does not latch
the printhead properly.

 Turn off and on the printer to skip
the dump mode.
 Re-set the Rs-232 setting.
 Check if label size is setup
correctly.
 Calibrate the sensor by Auto Gap
or Manual Gap options.
 Clear the GAP/Black mark sensor
54

covered with dust.

by blower.

Wrinkle Problem

 Printhead pressure isincorrect.
 Ribbon installation isincorrect.
 Media installation isincorrect.
 Print density is incorrect.
 Media feeding isincorrect.

 Please refer to the next chapter.
 Please set the suitable density tohave good print quality.
 Make sure the label guide touchthe edge of the media guide.

RTC time is incorrectwhen reboot theprinter The battery has run
down.

 Check if there is a battery on themain board.

 Wrong label size setup.
The left side printout
 The parameter Shift X in
position is incorrect
LCD menu is incorrect.

 Media sensor sensitivity
is not set properly.
 Label size is incorrect.
The printing position
 The parameter Shift Y inof small label isthe LCD menu isincorrect
incorrect.
 The vertical offset settingin the driver is incorrect.

 Set the correct label size.
 Press [Menu] [Setting]  [Shift
X] to fine tune the parameter of
Shift X.
 Calibrate the sensor sensitivity
again.
 Set the correct label size and gap
size.
 Press [Menu] [Setting]  [ShiftY]  to fine tune the parameterof Shift Y.
 If using the software BarTender,
please set the vertical offset in thedriver.



BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual55

8. MaintenanceThis session presents the clean tools and methods to maintain your printer.


For Cleaning
Depending on the media used, the printer may accumulate residues (media dust, adhesives, etc.) as a byproduct of normal printing. To maintain the best printing quality, you should remove these residues bycleaning the printer periodically. Regularly clean the print head and supply sensors once change a new media
to keep the printer at the optimized performance and extend printer life.



For Disinfecting
Sanitize your printer to protect yourself and others and can help prevent the spread of viruses.

Important
Set the printer power switch to O (Off) prior to performing any cleaning or disinfecting tasks. Leave
the power cord connected to keep the printer grounded and to reduce the risk of electrostatic
damage.
Do not wear rings or other metallic objects while cleaning any interior area of the printer.
Use only the cleaning agents recommended in this document. Use of other agents may damage theprinter and void its warranty.
Do not spray or drip liquid cleaning solutions directly into the printer. Apply the solution on a clean
lint-free cloth and then apply the dampened cloth to the printer.
Do not use canned air in the interior of the printer as it can blow dust and debris onto sensors andother critical components.
Only use a vacuum cleaner with a nozzle and hose that are conductive and grounded to drain off
static build up.
All reference in these procedures for use of isopropyl alcohol requires that a 99% or greater isopropyl
alcohol content be used to reduce the risk of moisture corrosion to the printhead.
Do not touch printhead by hand. If you touch it careless, please use 99% Isopropyl alcohol to clean it.
Always taking personal precaution when using any cleaning agent.

Cleaning Tools
 Cotton swab
 Lint-free cloth Brush with soft non-metallic bristles
 Vacuum cleaner
 75% Ethanol (for disinfecting) 99% Isopropyl alcohol (for printhead and platen roller cleaning) Genuine printhead cleaning pen Mild detergent (without chlorine)

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s Manual56

Cleaning Process
Printer Part

MethodInterval

Print Head

1. Always turn off the printer before cleaning the printhead.
Clean the print head
2. Allow the printhead to cool for a minimum of one minute.
when changing a
3. Use a cotton swab and 99% Isopropyl Alcohol or genuine
new label roll.
print head cleaning pen to clean the print head surface.

Platen Roller

1. Turn off the printer.
2. Rotate the platen roller and wipe it thoroughly with thelint-free 99% Isopropyl Alcohol.

Clean the platenroller when changing
a new label rollPeel Bar

Use the lint-free cloth with 99% Isopropyl Alcohol to wipe it. As needed

SensorUse a brush with soft non-metallic bristles or a vacuum
cleaner, described above, to remove paper dust.
The upper and lower media sensors should be cleaned toensure reliable Top of Form and Paper Out sensing.

Exterior

Clean the exterior surfaces with a clean, lint-free cloth(water-dampened cloth). If necessary, use a mild detergent
As neededor desktop cleaning solution then use the 75% Ethanol towipe it.

Interior

Clean the interior of the printer by removing any dirt andlint with a vacuum cleaner, as described above, or use abrush with soft non-metallic bristles then use the 75%
Ethanol to wipe it.

BBP16M Thermal Transfer / Direct Thermal Barcode Printer User’s ManualMonthly

As needed

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