This page is intentionally left blank.

Copyright Information©2016 Brady Worldwide, Inc. All Rights Reserved
This manual is copyrighted with all rights reserved. No portion of this manual may be copiedor reproduced by any means without the prior written consent of Brady Worldwide, Inc.
CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold Condensed font isunder license from the Monotype Corporation. Windows is a registered trademark ofMicrosoft Corporation.
All other trademarks are the property of their respective owners.
Information in this document is subject to change without notice and does not represent acommitment on the part of Brady Worldwide, Inc. No part of this manual may be reproduced
or transmitted in any form or by any means, for any purpose other than the purchaser’s
personal use, without the expressed written permission of Brady Worldwide, Inc.

III

BBP16E Thermal Transfer / Direct Thermal Barcode Printer User’s ManualAgency Compliance and Approvals
GB-4943.1
GB9254 (Class A)
GB17625.1
此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种情况下，可能需要用户对干扰采取切实可行的措施。
K 6095D-1
KN 22; KN24
IS 13252 (Part 1): 2010

EN 60950-1

Important safety instructions
1. Please read this notice carefully.
2. Please keep this manual for later use.
3. Before cleaning, the unit must be disconnected from the network. Do not use liquid oraerosol cleaners. The best way is to use a damp cloth for the cleaning.
4. The power supply outlet should be installed near the equipment and easily accessible.
5. The device must be protected against moisture.
6. Make sure device is in a stable position when setting up. Tipping or dropping could cause
damage.
7. Note the input ratings when connecting to power supply.
8. This device can be operated up to an ambient temperature of maximum 40ºC.

BBP16E Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

IVCAUTION
Risk of explosion if battery is replaced by an incorrect type.
Dispose of used batteries according to the instructions.
Any changes or modifications not expressly approved by the grantee of this device could void
the user's authority to operate the equipment.

CAUTION
1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER BODY PARTS AWAY.
2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY CR2032 INSTALLED.
RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN INCORRECT TYPE.
3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER INSTRUCTIONS.

V

BBP16E Thermal Transfer / Direct Thermal Barcode Printer User’s ManualContents
1. Introduction ........................................................................................................................ 1
1.1 Product Introduction .................................................................................................... 1
1.2 Product Features ......................................................................................................... 2
1.2.1 Printer standard features .................................................................................... 2
1.2.2 Printer optional features ..................................................................................... 5
1.3 General Specification .................................................................................................. 6
1.4 Print Specifications ...................................................................................................... 6
1.5 Ribbon Specifications .................................................................................................. 7
1.6 Media Specifications .................................................................................................... 7
2. Operations Overview ......................................................................................................... 8
2.1 Unpacking and Inspection ........................................................................................... 8
2.2 Printer Overview .......................................................................................................... 9
2.2.1 Front View .......................................................................................................... 9
2.2.2 Interior view ...................................................................................................... 10
2.2.3 Rear View......................................................................................................... 11
2.3 Operator Controls ...................................................................................................... 13
2.3.1 LED Indication and Keys .................................................................................. 14
2.3.2 Touch Screen ................................................................................................... 15
3. Setup ................................................................................................................................. 17
3.1 Setting up the Printer ................................................................................................. 17
3.2 Loading Ribbon ......................................................................................................... 18
3.2.1 Loading Ribbon ................................................................................................ 18
3.2.2 Remove Used Ribbon ...................................................................................... 21
3.3 Loading the Media ..................................................................................................... 22
3.3.1 Loading the Media ............................................................................................ 22
3.3.2 Loading the Fan-fold/External Media ............................................................... 26
3.3.3 Loading Media in Peel-off Mode (Option) ......................................................... 27
3.3.4 Remove Liner from Internal Rewind (Option) ................................................... 29
3.3.5 Loading Media in Rewind Liner with Label Mode (Option) ............................... 30
3.3.6 Remove Labels from Internal Rewind (Option) ................................................ 32

BBP16E Thermal Transfer / Direct Thermal Barcode Printer User’s ManualVI4. Adjustment Knob ............................................................................................................. 33
4.1 Print Head Pressure Adjustment knob....................................................................... 33
4.2 Ribbon Tension Adjustment Module .......................................................................... 34
4.3 Print Head Burn Line Adjustment Knob ..................................................................... 35
4.4 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ............................................ 36
5. LCD Menu Function ......................................................................................................... 38
5.1 Enter the Main Menu ................................................................................................. 38
5.2 Main Menu Overview ................................................................................................. 39
5.3 TSPL2 ....................................................................................................................... 40
5.4 ZPL2 .......................................................................................................................... 42
5.5 Sensor ....................................................................................................................... 45
5.6 Interface .................................................................................................................... 46
5.6.1 Serial Comm. ................................................................................................... 46
5.6.2 Ethernet............................................................................................................ 47
5.7 File Manager.............................................................................................................. 48
5.8 Diagnostics ................................................................................................................ 48
5.8.1 Print Config. ..................................................................................................... 49
5.8.2 Dump Mode...................................................................................................... 51
5.8.3 Print Head ........................................................................................................ 52
5.8 4 Display ............................................................................................................. 52
5.8.5 Sensor .............................................................................................................. 52
5.9 Advanced .................................................................................................................. 53
5.10 Service .................................................................................................................... 53
6. Diagnostic Tool ................................................................................................................ 54
6.1 Start the Diagnostic Tool ........................................................................................... 54
6.2 Printer Function ......................................................................................................... 55
6.3 Setting Ethernet by Diagnostic Tool .......................................................................... 56
6.3.1 Using USB interface to setup Ethernet interface .............................................. 56
6.3.2 Using RS-232 interface to setup Ethernet interface ......................................... 57
6.3.3 Using Ethernet interface to setup Ethernet interface ........................................ 58
7. Troubleshooting............................................................................................................... 60
8. Maintenance ..................................................................................................................... 64

VII

BBP16E Thermal Transfer / Direct Thermal Barcode Printer User’s Manual

1. Introduction
1.1 Product Introduction
Thank you very much for purchasing Brady bar code printer.
This printer is designed with die-casting aluminum chassis and print mechanism, metal
cover with large clear media view window, which ensuring to work for the extreme andheavy duty industrial environment and applications.
With back-lit graphic LCD display, printer status can be managed easier and operated
more user friendly. The moveable sensor design can accept wide range of label media.
All of the most frequently used bar code formats are included. Fonts and bar codes canbe printed in any one of the four directions.
This printer is built-in the high quality, high performance MONOTYPE IMAGING® True
Type font engine and one CG Triumvirate Bold Condensed smooth font. With flexible
firmware design, user can also download the True Type Font from PC into printermemory for printing labels. Besides the scalable font, it also provides a choice of fivedifferent sizes of alphanumeric bitmap font, OCR-A and OCR-B fonts. By integrating richfeatures, it is the most cost-effective and high performance printer in its class!
ApplicationsoIndustrial-duty printingoHealthcare patient safetyoCompliance labelingoWork in processoOrder fulfillmentoDistributionoShipping/ receivingoTicketingoElectronics & jewelry labeling

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual11.2 Product Features
1.2.1 Printer standard features
The printer offers the following standard features.
Product standard feature
Thermal transfer/ or direct thermalHigh quality die-cast aluminum design
Metal cover with large clear media view window
Moveable gap sensor (position adjustable)
Moveable black mark sensor (position adjustable)
Ribbon end sensor
Ribbon encoder sensor (Support color ribbon)
Head open sensor
Resistive Touch Screen, 16 bits Color, 480 x 272 pixels, with back lights
Supported languages:
English, Japanese, Traditional Chinese, Simplified Chinese, Korean, French,
German, Spanish, Italian, Russian, Polish, Lithuanian, Czech, Portuguese andSerbianControl panel with 6 operation buttons
Control panel security (TCF)
LED indicators
Real time clock
Internal Ethernet print server (10/100 Mbps) interface
USB 2.0 client (High speed mode)
Serial RS-232C (2400-115200 bps) interface

2

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s ManualUSB host interface, for scanner or PC keyboard
128 MB DDR2 SDRAM memory
128 MB FLASH memory
SD FLASH card memory expands storage to 32 GB
32-bit RISC high performance processor
Standard industry emulations right out of the box including Eltron ® and Zebra® language
supportInternal 8 alpha-numeric bitmap fonts
Fonts and bar codes can be printed in any one of the four directions (0, 90,180, 270
degree)Internal Monotype Imaging® true type font engine with one CG Triumvirate Bold
Condensed scalable fontDownloadable fonts from PC to printer memory
Bar code, graphics/image printing
Supported bar code

Supported image

1D bar code

2D bar code

Code128 subsets A.B.C,
Code128UCC, EAN128,
Interleave 2 of 5, Code 39,
Code 93, EAN-13, EAN-8,
Codabar, POSTNET, UPCA, UPC-E, EAN and UPC
2(5) digits, MSI, PLESSEY,
China Post, ITF14, EAN14,
Code 11, TELPEN,
PLANET, Code 49,
Deutsche Post Identcode,
Deutsche Post Leitcode,
LOGMARSCODABLOCK F mode,
DataMatrix, Maxicode,
PDF-417, Aztec,
MicroPDF417, QR code,
RSS Barcode (GS1
Databar)BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

BITMAP, BMP, PCX (Max. 256
colors graphics)3

Supported code page: Codepage 437 (English - US) Codepage 737 (Greek) Codepage 850 (Latin-1)
 Codepage 852 (Latin-2)
 Codepage 855 (Cyrillic) Codepage 857 (Turkish) Codepage 860 (Portuguese) Codepage 861 (Icelandic)
 Codepage 862 (Hebrew) Codepage 863 (French Canadian) Codepage 864 (Arabic)
 Codepage 865 (Nordic)
 Codepage 866 (Russian) Codepage 869 (Greek 2)
 Codepage 950 (Traditional Chinese) Codepage 936 (Simplified Chinese) Codepage 932 (Japanese) Codepage 949 (Korean) Codepage 1250 (Latin-2)
 Codepage 1251 (Cyrillic) Codepage 1252 (Latin-1)
 Codepage 1253 (Greek) Codepage 1254 (Turkish) Codepage 1255 (Hebrew) Codepage 1256 (Arabic)
 Codepage 1257 (Baltic)
 Codepage 1258 (Vietnam)
 ISO-8859-1: Latin-1 (Western European) ISO-8859-2: Latin-2 (Central European) ISO-8859-3: Latin-3 (South European) ISO-8859-4: Latin-4 (North European) ISO-8859-5: Cyrillic ISO-8859-6: Arabic
 ISO-8859-7: Greek
 ISO-8859-8: Hebrew
 ISO-8859-9: Turkish
 ISO-8859-10: Nordic
 ISO-8859-15: Latin-9
 UTF-8

4

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

1.2.2 Printer optional features
The printer offers the following optional features.
Product option feature

User
options

Dealeroptions

Factory
options

Applicator I/O interface (GPIO)○

Main board with extended memory ( 512 MB
Flash/ 256 MB SDRAM )○Peel-off kit(Include liner rewind spindle and peel off sensor)○

Internal rewind kit (Max. 6” OD/ Include label
rewind spindle and label redirect kit)○

Regular guillotine cutter (Cut on non-adhesivematerial)○

0.06~0.25 mm thickness
Rotary heavy duty cutter
paper weight <200g/m2○

Care label cutter
Media width: 25.4~70 mm○

Media thickness: Max. 0.15 mm
Media core ID: 50.8 mm~76.2 mm
Non-print area: 2mm from top of form
KP-200 Plus series keyboard○

KU-007 Plus programmable smart keyboard○

Bluetooth module (Serial interface)○Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO
NOT cut on media with glue.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual51.3 General Specification
General Specifications
Physical dimensions

270 mm (W) x 308 mm (H) x 515 mm (D)Weight15 kg (33.07 Ibs)
Internal switching power supply

Power

Input: AC 100-240V, 2A, 50-60Hz
Output: DC 24V, 5A, 120W

Environmental
condition
Environmental
concern

Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing
Comply with RoHS, WEEE

1.4 Print Specifications
Print Specifications
Print head resolution

600 dots/inch(dots per inch/mm)(24 dots/mm)

Printing method

Thermal transfer/ or direct thermal

Dot size

0.042 x 0.042 mm(width x length)(1 mm = 24 dots)

Print speed(inches per second)
Max. print width

4.09” (104 mm)

Max. print length100” (2540 mm)

Printout bias

Printing ratio

6

4 ips

Vertical: 1 mm max.
Horizontal: 1 mm max.
20%, Full web black bar thickness can’t be greater than 48
dots height

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

1.5 Ribbon Specifications
Ribbon Specifications
Ribbon outside diameterMax. 90 mm

Ribbon length

600 meter long

Ribbon core inside diameter1” core (25.4 mm)

Ribbon width

25.4 mm ~ 110 mm (1”~4.33”)

Ribbon wound type

Ink coated outside or inside

Note: Support color ribbon

1.6 Media Specifications
Media Specifications
Label roll capacity

208.3 mm (8.2”) OD

Media alignment

Edge alignment

Media typeContinuous, die-cut, Fan-fold, tag, notched, blackmark, perforated, care label (width less than 3 inch)

Media wound type

Printing face outside woundMedia width

15 ~ 90mm (0.6” ~ 3.54”) (with small guide) / 25.4 ~113mm (1" ~ 4.44")

Media thickness

0.06 ~ 0.30 mm (2.3~11.8 mil), max. 300g/m2

Media core diameter

25.4 ~ 76.2 mm (1”~3”)

Label length

5 ~ 2540mm (0.20”~100”)

Label length(cutter mode)

25.4 ~ 1016mm (1” ~ 100”)

Label length(peeler mode)

25.4 ~ 152.4 mm (1”~6”)

Gap height

Min. 2 mm

Black mark height

Min. 2 mm

Black mark width

Min. 8 mm (0.31”)

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual72. Operations Overview
2.1 Unpacking and Inspection
This printer has been specially packaged to withstand damage during shipping. Pleasecarefully inspect the packaging and printer upon receiving the bar code printer. Pleaseretain the packaging materials in case you need to reship the printer.
Unpacking the printer, the following items are included in the carton.






One printer unit
One CD containing Windows driver and User Manual
One quick installation guide
One power cord
One USB interface cable

If any parts are missing, please contact the Customer Service Department of yourpurchased reseller or distributor.

8

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

2.2 Printer Overview
2.2.1 Front View

1

4
2
3

5

P
o
w
e
r
L
E
D
i
n
d
i
c
a
t
o
r

1. LED indicators
2. LCD display
3. Operation buttons
4. Media view window
5. Paper exit chute
6. Printer cover

6

Pr
in
t
h
e
a
d

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual92.2.2 Interior view
8

9

Pr
in
t
h
e
a
d 4

Pr
in
t
h
e
a
d

1

2
3

P
5
o
w
6
e
r
L
E
D
i
13
7
n
d
i
c
a
Pr
t
1. Ribbonorewind spindle intr
2. Ribbon
release button h
3. Print head pressure adjustment
knobs
e
a
4. Z axis mechanism adjustmentknobd
5. Ribbon tension adjustment knob
6. Print head release lever
7. Media sensor lock lever
8. Ribbon supply spindle
9. Media guide bar & Rear label guide
10. Label roll guard
11. 3” label supply spindle
12. External label entrance chute
13. Damper
14. Print head
15. Platen roller
16. Media sensor
17. Front label guide

10

10
11
Prin
t
hea
d
Pri
nt
12he
ad

Pri
nt
he
ad

14

Pri
nt
he
ad

15

16

17

Pri
nt
he
ad

Pri
nt
he
ad

Pri
nt
hea
d

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

2.2.3 Rear View

4
5

1

6
US
B
int
7
erf
ac
8
e

2

3

USB
inte
rfac
e

9

Pr
in
t10
h
e
a
d
Prin
t
hea
d

1. External label entrance chute
2. Power cord socket
3. Power switch
4. Ethernet interface
5. SD card socket
6. USB interface
7. USB host
8. RS-232C interface
9. GPIO interface (Option)
10. Centronics interface
Note: The interface picture here is for reference only. Please refer to the product specification for theinterfaces availability.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual11

* Recommended SD card specification.

Type

SDHC

Micro
SD

SD card spec

SD cardcapacity

Approved SD card
manufacturer

V2.0 Class 4

2GTranscend

V3.0 Class 10

32G

Kingston

V3.0 Class 10

16G

Kingston

V2.0 Class 4

8G

Scandisk

V3.0 Class 10

32G

Scandisk

V2.0 Class 4

4GTranscend

V2.0 Class 4

8GTranscend

V3.0 Class 10
UHS-I

16G

Transcend

V3.0 Class 10
UHS-I

32G

Transcend

V3.0 Class 10

16G

Kingston

V2.0 Class 4

16G

Scandisk

V3.0 Class 10
UHS-I

16G

Scandisk- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format.
- The miniSD/microSD card to SD card slot adapter is required.

12

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

2.3 Operator Controls

LEDs

Touch
screen

Icons

Printer firmware
versionPrintermode

Keys

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual132.3.1 LED Indication and Keys
LED

StatusIndication

Off

Printer power off

On

Printer power onOnPrinter is ready

POWER

ON-LINE

Printer is paused
Blinking
Printer is downloading data

ERROR

Off

Printer is readyOn

Carriage open or cutter error

Blinking

No paper, paper jam or no ribbon

Keys

Function

PAUSE

Pause/Resume the printing process

MENU

1. Enter the menu
2. Exit from a menu or cancel a setting and return to the previous menu

FEEDAdvances one label

UP

Scroll up the menu list

SELECT Enter/Select cursor located option
DOWN

14

Scroll down the menu list

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

2.3.2 Touch Screen
Tap an item to open/use it.

Be selected
(Red)

USB
interface

ReturnUSB
interface

Next pageUp pageUSB
interfaceUSBinterface

Scroll down
BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s ManualUSB
interface

Scroll up

15

Set

USB
interface

16

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

3. Setup
3.1 Setting up the Printer
1. Place the printer on a flat, secure surface.
2. Make sure the power switch is off.
3. Connect the printer to the computer with the provided USB cable.
4. Plug the power cord into the AC power cord socket at the rear of the printer, and thenplug the power cord into a properly grounded power outlet.

Note: Please switch OFF printer power switch prior to plug in the power cord to printer power jack.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual173.2 Loading Ribbon
3.2.1 Loading Ribbon
1. Open the printer right side cover.

2. Push the print head release lever toopen the print head mechanism.

3. Install the ribbon onto the ribbon
supply spindle.

18

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

Ribbonsensor

4. Thread the ribbon through the
ribbon sensor slot and then throughthe open space in between print
head and platen.

5. Wrap the ribbon onto the ribbon
rewind spindle. Wind the ribbon
clockwise about 3~5 circles onto theribbon rewind spindle until it issmooth and properly stretched.

Note: Please DO NOT push the ribbon
release button when you are loading theribbon. The ribbon release button isused to remove the used ribbon.

6. Close the print head mechanism,
Make sure the latches are engaged
securely.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

19

Loading path for ribbon

20

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

3.2.2 Remove Used Ribbon
1. Break the ribbon between ribbon
guide plate and the ribbon rewind
spindle.

2. Push the ribbon release button torelease the ribbon on the ribbon
rewind spindle.

PUSH

3. Slide off the ribbon from ribbon
rewind spindle.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual213.3 Loading the Media
3.3.1 Loading the Media
1. Open the printer right side cover.

2. Push the print head release lever toopen the print head mechanism.

3. Move the label roll guard horizontally tothe end of label spindle then flip down
the label roll guard.

22

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

4. Place the roll of media on the label supply spindle. Flip up the label roll guard. Move thelabel roll guard horizontally to gently fit the width of label roll.
3” Label spindle

1” Label spindle

Replace 3” core label spindle module to fit the 1” core label by removing two screws.

5. Pull label roll leading edge forward through the media guide bar, damper, media sensor(green) and place the label leading edge onto the platen roller. Adjust the rear label
guide (green) to fit the width of the label.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual23

Rear label
guide

6. Unlock the media sensor lock lever to adjust the media sensor.

UnlockLock
Note:* The sensor location is marked by a triangle mark ▽ at the sensor housing.
* The media sensor position is moveable, please make sure the gap or black mark is at thelocation where media gap/black mark will pass through for sensing.

24

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

7. Adjust front label guide to fit thewidth of the label.

Front
label
guide

8. Close the print head mechanism.
Make sure the latches are engaged
securely.
9. Using the front display panel, set
media sensor type and calibrate theselected sensor.
Note:* Please calibrate the gap/black marksensor when changing media.
* Please refer to video in driver CD.

Loading path for roll labels

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual25

3.3.2 Loading the Fan-fold/External Media
1. Open the printer right side cover.
2. Insert the fan-fold media through thebottom or rear external label entrance
chute.
3. Please refer to section 3.3.1 to loading
media.
Note: Please calibrate the gap/black marksensor when changing media.

Loading path for fan-fold labels

26

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

3.3.3 Loading Media in Peel-off Mode (Option)
1. Open the printer right side cover.
2. Please refer to section 3.3.1 step 3~9 forloading media.
3. Using the front display panel to do thecalibration first and set the printer mode
to peeler mode.

Note: Please calibrate the gap/black marksensor before loading media in peel-off mode to
avoid paper jam.

4. Open print head release lever to pull approximately 650mm of label through the front of
the printer.
5. Push down the peel-off roller release lever.

6. Feed the label between peel-off roller andplaten roller.

Peel-off roller

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual27

7. Wrap the label onto the internal rewind spindle and wind the spindle counter-clockwise
about 3~5 circles until the label is properly stretched.

8. Lift up the peel-off roller release lever and close the print head mechanism.

PUSH

28

PUSH

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

9. Peeling will automatically start. Press the
FEED button to test.

3.3.4 Remove Liner from Internal Rewind (Option)
1.

Break the liner between peel-off roller andthe internal rewind spindle.

2.

Push the liner release button to release
the liner on the internal rewind spindle.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

29

3.

Slide off the liner from internal rewind
spindle.

3.3.5 Loading Media in Rewind Liner with Label Mode (Option)
This mode can rewind the media including liner and label on the rewind spindle
1. Open the printer right side cover and the print head mechanism.
2. Insert the supply holder guide and paper core into the internal rewind for 1” core labelroll. Insert the supply holder guide, 3” label core adapter and paper core into the internal
rewind for 3” core label roll.
1” core label roll30

3” core label roll

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

1. Insert media into the printer label spindle. Pull label roll leading edge forward throughthe media guide bar, damper media sensor and place the label leading edge onto theplaten roller.
2. Pull approximately 650mm of label through the label redirect front panel.
3. Wrap the label onto the internal rewind spindle and stick the label onto the paper core.

4. Insert another supply holder guide
into the internal rewind for 1” corelabel roll.
5. Close the print head mechanism.
6. Using the LCD panel to set themedia sensor type and calibrate theselected sensor.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual313.3.6 Remove Labels from Internal Rewind (Option)

1. Slide off the labels with supply holder guides from internal rewind spindle.

Supplyholderguides32

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

4. Adjustment Knob
4.1 Print Head Pressure Adjustment knob

The print head pressure adjustment knob has 5 levels of adjustment. Because theprinter’s paper alignment is to the left side of mechanism, different media widths requiredifferent pressure to print correctly. Therefore it may require to adjust the pressure knob
to get your best print quality. For example, if the label width is 4”, adjust both print headpressure adjustment knobs to the same level. If the label is less than 2” wide, increase
the left side print head pressure by rotating the adjustment knob clockwise anddecrease the right side pressure by rotating the adjustment knob counter-clockwise tolevel 1. Please refer to section 4.4 for more information.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual33

4.2 Ribbon Tension Adjustment Module

Adjustment
knob

The ribbon tension adjustment knob has 0 ~ 5 positions for adjustment. Because the printer’s
ribbon alignment is to the left side of mechanism, different ribbon or media widths requiredifferent tension to print correctly. Therefore it may require to adjust the ribbon tension knob
to get your best print quality. Please refer to section 4.4 for more information.

34

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

4.3 Print Head Burn Line Adjustment Knob

The print head burn line adjustment knobs are used to fine tune the print quality for different
thickness of media. Turning the knobs adjusts the print head’s burn line forward or backward
as it relates to the platen roller.
The print head burn line default is set for general purpose printing media (plain paper andpaper thickness less than 0.20mm). In general using, it does not need to adjust the print headburn line. If you have poor print quality, please modify the printer density or adjust the print
head pressure adjustment knob, or adjust z-axis mechanism first.
Caution:Incorrectly adjusting print head burn line adjustment knobs can lead to poor print quality andmay cause damage to the printer. Proceed with caution.
Poor print quality when using paper thicker than 0.20mm may be due to the print head burnline not being at the optimized position. To improve the print quality, increase the headpressure or adjust the knobs counter-clockwise to move print head burn line toward the paperout direction then print again. Continue to adjust the burn line position and test print as
necessary until the printout image is clear.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual35

4.4 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles
This printer has been fully tested before delivery. There should be no ribbon wrinkle
presented on the media for general-purpose printing application. Ribbon wrinkle isrelated to the media thickness, print head pressure balance, ribbon film characteristics,
print darkness setting…etc. In case the ribbon wrinkle happens, please follow the
instructions below to adjust the printer parts.
The ribbon tension adjustment knob has 0 ~ 5 positions for adjustment.

Ribbontensionadjustment
knob

Adjustable
PrinterParts

The print head pressure adjustment knob has 5 levels of settings. Clockwise
direction adjustment is to increase the print head pressure. Counter
Clockwise adjustment can decrease the print head pressure.
Z-axis mechanism
adjustment knob
Print head pressureadjustment knob

Symptom

WrinkleExample36

1. Wrinkle happens from label lower 2. Wrinkle happens from label lower
right to upper left direction (“\”)
left to upper right direction (“/”)

Feed
direction

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s ManualIf the wrinkle on the label starts from If the wrinkle on the label starts fromthe lower left side to upper right side, the lower right side to upper left side,please do following adjustment.
please do following adjustment.
1. Clockwise direction adjust the
ribbon tension adjustment knob to“2” or “1” position. Then check if
wrinkle is gone.

1. Counter clockwise adjust the ribbon
tension adjustment knob to “4” or“5” position. Then check if wrinkle isgone.

2. Decrease the right side print head 2. Decrease the left side print headpressure adjustment knob setting 1
pressure adjustment knob setting 1
level per each adjustment then print level per each adjustment then print
the label again to check if wrinkle isthe label again to check if wrinkle is
gone.
gone.
3. If the right side print head
1. 3. If the left side print headadjustment knob setting has beenadjustment knob level has been
set to index 1 (the lowest pressure
set to index 1 (the lowest index),
index), please increase the left sideplease increase the right side print
print head pressure.
head pressure.
4. If the left side print head adjustment
knob setting has been set to 5 (thehighest pressure index) the wrinkle
can’t be avoid, please rotate theboth knobs back to setting 1 thenrotate the Z-axis mechanism
adjustment knob clockwise for a
few degrees and print again for finetune the print head pressure
distribution
Note for step 4:*Factory default setting, the Z-axis knob
is rotated counter clockwise to the endof thread.
*Turn the Z-axis mechanism adjustment
knob clockwise until you feel the knob
touch the mechanism for the firstadjustment.
* If the wrinkle is still there, please turnthe Z-axis mechanism adjustment knob
clockwise about 1/4 circle each time foradjustment* If the winkled direction is change from“/” to “\” by adjusting the Z-axis
mechanism adjustment knob, please turnthe Z axis mechanism adjustment knob
counter clockwise to avoid the wrinkle.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual37

5. LCD Menu Function
5.1 Enter the Main Menu
* By Keys:

Press the “MENU” button and press the “SELECT” button to enter the main menu.
* By touch display:

Tap the “Menu” icon on LCD to enter the main menu.

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BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

5.2 Main Menu Overview
There are 8 categories for the main menu. You can easy to set the settings of printerwithout connecting the computer. Please refer to following sections for more details.

Menu

TSPL

ZPL2

SensorInterface

FileManager

Diagnostics

Advance

Service

Speed

Darkness

Auto
Calibration

SerialDRAM

Print Config.

Display
Brightness

Initialization

Density

Print Speed

ManualSetup

Direction

Tear Off

Print Mode

Dump Mode

Touchscreen

Threshold
DetectPrint Head

Date & Time

Print Mode

MaximumLengthDisplay

Cutter Type

OffsetPrint Width

Advanced

Shift X

List Fonts

Shift Y

List Images

Reference X

List
Formats

Reference Y

List Setup

Code Page

ControlPrefixCountry

FormatPrefixEthernet

FLASH

SensorCalibration

Printer
Information
Contact us

Language

Delimiter
Char
Media
Power Up
Head Close
Label Top
Left
Position
Reprint
Mode
FormatConvertBBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual395.3 TSPL2
This “TSPL2” category can set up the printer settings for TSPL2.
Speed

Menu

TSPL

Density

None

Direction

Batch Mode

Print mode

Peeler Mode

OffsetCutter Mode

Shift X

Cutter Batch

Shift Y
Reference X
Reference Y

Code Page
Country

Item

Description

Default

Speed

Use this item to setup print speed. The each increase or
decrease is 1 ips. Available setting is from 4 to 12.

6

Density

Use this option to setup printing darkness. The available
setting is from 0 to 15, and the step is 1. You may need toadjust your density based on selected media.

8

The direction setting value is either 1 or 0. Use this item tosetup the printout direction.
DIRECTION 0

40

FEED

Direction

DIRECTION 1

0

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s ManualThis item is used to set the print mode. There are 5 modes as
below,

Print mode

Printer
Mode

Description

None

Next label top of form is aligned to the print headburn line location. (Tear Off Mode)

Batch Mode

Once image is printed completely, label
gap/black mark will be fed to the tear plate
location for tear away.

PeelerMode

Enable the label peel off mode.

Cutter Mode

Enable the label cutter mode.

Batch
Mode

Cutter Batch Cut the label once at the end of the printing job.

OffsetShift X
Shift Y
Reference X
Reference Y

This item is used to fine tune media stop location. Available
setting value is from “+” to “-” or “0” to “9”.

+000This item is used to fine tune print position. Available setting
value is from “+” to “-” or “0” to “9”.

+000This item is used to set the origin of printer coordinate systemhorizontally and vertically. Available setting value is from “0” to
“9”.

000

+000

000

Code pageUse this item to set the code page of international character
set.

850

Country

Use this option to set the country code.

001

Note: If printing from enclosed software/driver, the software/driver will send out the commands,
which will overwrite the settings set from the panel.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual415.4 ZPL2This “ZPL2” category can set up the printer settings for ZPL2.
Darkness
Print Speed
Tear Off

Tear Off

Print Mode

Peeler Off

Print Width

CutterList Fonts
List Images
List Formats
List Setup

Control Prefix
Format Prodix
Feed
Menu

ZPL2

Delimiter Char
Calibration
Media Power Up
LengthNo Motion
Feed
Calibration
Head Close
Label Top

LengthNo Motion

Left Position
EnabledReprint Mode
DisabledNone
150 -> 300
Format Convert

150 -> 600
200 -> 600
300 -> 600

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BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

Item

Description

Default

Darkness

Use this item to setup printing darkness. The available setting
is from 0 to 30, and the step is 1. You may need to adjust
your density based on selected media.

16

Print Speed

Use this item to setup print speed. The each increase or
decrease is 1 ips. Available setting is from 1 to 6.

N/A

Tear Off

This item is used to fine tune media stop location. Available
setting value is from “+” to “-” or “0” to “9”.

+000This item is used to set the print mode. There are 3 modes as
below,
PrinterMode

Print mode

Description

Tear Off

Next label top of form is aligned to theprint head burn line location.

Peeler Off

Enable the label peel off mode.

CutterEnable the label cutter mode

Tear Off

Print Width

This item is used to set print width. The available value isfrom “0” to “9”.

812

List Fonts

This feature is used to print current printer available fonts list
to the label. The fonts stored in the printer’s DRAM, Flash or
optional memory card.

N/A

List Images

This feature is used to print current printer available images
list to the label. The images stored in the printer’s DRAM,
Flash or optional memory card.

N/A

List Formats

This feature is used to print current printer available formats
list to the label. The formats stored in the printer’s DRAM,
Flash or optional memory card.

N/A

List Setup

This feature is used to print current printer configuration to theN/Alabel.

Control Prefix

This feature is used to set control prefix character.

N/A

Format Prefix

This feature is used to set format prefix character.

N/A

Delimiter Char

This feature is used to set delimiter character.

N/A

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual43This option is used to set the action of the media when you
turn on the printer.

Media PowerUp

Selections

Description

Feed

Printer will advance one label

Calibration

Printer will calibration the sensor levels,
determine length and feed label

LengthPrinter determine length and feed label

No Motion

Printer will not move media

No
MotionThis option is used to set the action of the media when you
close the print head.

Head Close

Selections

Description

Feed

Printer will advance one label

Calibration

Printer will calibration the sensor levels,
determine length and feed label

LengthPrinter determine length and feed label

No Motion

Printer will not move media

No
MotionLabel Top

This option is used to adjust print position vertically on thelabel. The range is -120 to +120 dots.

0

Left Position

This option is used to adjust print position horizontally on thelabel. The range is -9999 to +9999 dots.

+0000

Reprint Mode
FormatConvertWhen reprint mode is enabled, you can reprint the last label
printer by pressing

button on printer’s control panel.

Selects the bitmap scaling factor. The first number is theoriginal dots per inch (dpi) value; the second, the dpi to which
you would like to scale.

Disabled

None

Note: If printing from enclosed software/driver, the software/driver will send out the commands,
which will overwrite the settings set from the panel.

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BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

5.5 Sensor
This option is used to calibrate the selected sensor. We recommend calibrate thesensor before printing when changing the media.
Gap
Auto Calibration

Black MarkContinuous
Gap

Manual Setup
Menu

SensorBlack MarkContinuous
Auto
Threshold Detect
Fixed
Maximum Length
Advanced

Item

Description

Auto Calibration

This option is used to set the media sensor type andcalibrate the selected sensor automatically. Printer will feed
N/A
2 to 3 gap labels to calibrate the sensor sensitivity
automatically.

Manual setup

In case “Automatic” cannot apply to the media, please use“Manual” function to set the paper length and gap/bline
size then scan the backing/mark to calibrate the sensor
sensitivity.

N/A

Threshold Detect

This option is used to set sensor sensitivity in fixed or auto.

Auto

Maximum Length

This option is used to set the maximum length for label
calibration.

254 mmAdvanced

This function can set the minimum paper length andmaximum gap/bline length for auto-calibrate the sensor
sensitivity.

N/A

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

Default

45

5.6 Interface
This option is used to set the printer interface settings.

SerialMenu

Interface
Ethernet

5.6.1 Serial Comm.
This option is used to set the printer RS-232 settings.
1200 bps
2400 bps
4800 bps
Baud Rate

9600 bps
19200 bps
38400 bps
57600 bps
115200 bps

MenuInterface

None

SerialParityOdd
EvenData Bits
Stop Bit(s)

7
8
1
2

Item

Description

Default

Baud Rate

This item is used to set the RS-232 baud rate.

9600

ParityThis item is used to set the RS-232 parity.

None

Data Bits

This item is used to set the RS-232 Data Bits.

8

Stop Bit(s)This item is used to set the RS-232 Stop Bits.

1

46

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

5.6.2 Ethernet
Use this menu to configure internal Ethernet configuration check the printer’s Ethernet
module status, and reset the Ethernet module.

StatusMenu

Interface

Ethernet

DHCP

Configure

Static IP

Item

Description

Default

StatusUse this menu to check the Ethernet IP address and MAC
setting status.

N/A

DHCP

This item is used to ON or OFF the DHCP (Dynamic Host
Configuration Protocol) network protocol.

N/A

Static IP

Use this menu to set the printer’s IP address, subnet mask
and gateway.

N/A

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual475.7 File Manager
This feature is used to check the printer available memory and file list.

DRAM
Menu

File Manager

FLASH

Item

Description

DRAM

Use this menu to show, delete and run (.BAS) the files saved in theprinter DRAM memory.

FLASH

Use this menu to show, delete and run (.BAS) the files saved in theprinter Flash memory.

5.8 Diagnostics
Print Config.
Dump Mode
Menu

Diagnostics

Print Head
Display
Sensor48

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

5.8.1 Print Config.
This feature is used to print current printer configuration to the label. On theconfiguration printout, there is a print head test pattern, which is useful for checking if
there is any dot damage on the print head heater element.

Menu

Diagnostics

Print Config.

Self-test printout
Model name
F/W version
Firmware checksum
Printer S/N
Configuration file
System date
System time
Printed mileage (meter)
Cutting counter

Print speed (inch/sec)
Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor
intension
Code page
Country code

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

49

ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion
Note:
ZPL is emulating for Zebra
language.

®

RS232 serial port configuration

Numbers of download files
Total & available memory space

Print head check pattern

Note:
Checking dot damage requires 4” wide paper width.

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BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

5.8.2 Dump Mode
Captures the data from the communications port and prints out the data received byprinter. In the dump mode, all characters will be printed in 2 columns. The left sidecharacters are received from your system and right side data are the corresponding
hexadecimal value of the characters. It allows users or engineers to verify and debug
the program.

Menu

Diagnostics

DOWNLOAD „TEST2.
DAT“,5,CL
S DOWNLO
AD F,“TES
T4.DAT“,5,CLS DOWNLOAD „TE
ST2.DAT”,
5,CLS DOWNLOAD F,„TEST4.DAT”,5,CLSDOWNLOAD“TEST2.DAT”,5,CLSDOWNLOA
D F,“TEST
4.DAT“,5,CLS

Dump Mode

0D 0A 44 4F 57 4E 4C 4F 4I
44 20 22 54 45 53 54 32 2E
44 41 54 22 2C 35 2C 43 4C
53 0D 0A 44 4F 57 4E 4C 4F
41 44 20 46 2C 22 54 45 53
54 34 2E 44 41 54 22 2C 35
2C 43 4C 53 0D 0A 44 4F 57
4E 4C 4F 41 44 20 22 54 45
53 54 32 2E 44 41 54 22 2C
35 2C 43 4C 53 0D 0A 44 4F
57 4E 4C 4F 41 44 20 46 2C
22 54 45 53 54 34 2E 44 41
54 22 2C 35 2C 43 4C 53 0D
0A 44 4F 57 4E 4C 4F 41 44
20 22 54 45 53 54 32 2E 44
41 54 22 2C 35 2C 43 4C 53
0D 0A 44 4F 57 4E 4C 4F 4I
44 20 46 2C 22 54 45 53 54
34 2E 44 41 54 22 2C 35 2C
43 4C 53 0D 0A

ASCII Data

Hexdecimal data related to left column of ASCII data

Note:
Dump mode requires 4” wide paper width.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual51

5.8.3 Print HeadThis feature can check the temperature, resistance and bad dots for print head.

Menu

Diagnostics

Print Head

5.8 4 Display
This feature can check the display for printer.

Menu

Diagnostics

Display

5.8.5 Sensor
This feature can check the intension & reading values for printer sensors.

Gap
Menu

Diagnostics

SensorBlack Mark
Ribbon52

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

5.9 Advanced
This feature is used to set the printer advanced settings.
Display Brightness
Touchscreen Calibration
Menu

Advanced

Date & Time
Cutter Type
Language

Item

Description

Display
Brightness

This item is used to setup the brightness for display.

Touchscreen
Calibration

This item is used to calibrate the center of the cross for best result for
touchscreen.

Date & Time

This item is used to setup the date and time on display.

Cutter Type

This item is used to set the cutter type.

LanguageThis item is used to setup the language on display.

5.10 Service
This feature is used to restore printer settings to defaults and checking information
for printer.
Initialization
Menu

ServicePrinter Information
Contact us

Item

Description

Initialization

This feature is used to restore printer settings to defaults.

Printer
Information

This feature is used to check printer serial number, printed mileage(m),labels(pcs.) and cutting counter.

Contact us

This feature is used to check the contact information for tech support
serviceBBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual53

6. Diagnostic Tool
Diagnostic Utility is an integrated tool incorporating features that enable you to explore aprinter’s settings/status; change a printer’s settings; download graphics, fonts andfirmware; create a printer bitmap font; and send additional commands to a printer. With
the aid of this powerful tool, you can review printer status and setting in an instant, whichmakes it much easier to troubleshoot problems and other issues.

6.1 Start the Diagnostic Tool
1. Double click on the Diagnostic tool icon

to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager,
Command Tool) included in the Diagnostic utility.

Features tab
Interface

Printerfunctions
Printer
setup

Printer Status

54

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

6.2 Printer Function
1. Connect the printer and computer with a cable.
2. Select the PC interface connected with bar code printer.

USB cable

Other cable2
1

The default interface setting is USB
interface. If USB interface is connected withprinter, no other settings need to bechanged in the interface field.

1. Click the “Printer Function” button to setup.
2. The detail functions in the Printer Function Group are listed as below.
Function

Description

Calibrate Sensor

Calibrate the sensor specified in the PrinterSetup group media sensor field

Ethernet Setup

Setup the IP address, subnet mask, gateway
for the on board Ethernet

RTC Setup

Synchronize printer Real Time Clock with PC

Factory Default

Initialize the printer and restore the settings tofactory default.

Reset PrinterReboot printerPrint Test Page

Print a test page

Configuration Page

Print printer configuration

Dump Text

To activate the printer dump mode.

Ignore AUTO.BAS

Ignore the downloaded AUTO.BAS program

Exit Line Mode

Exit line mode.

Password Setup

Set the password to protect the settings

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual55

For more information about Diagnostic Tool, please refer to the diagnostic utility quick
start guide in the CD disk \ Utilities directory.

6.3 Setting Ethernet by Diagnostic Tool
The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use
Diagnostic Tool to setup the Ethernet by RS-232, USB and Ethernet interfaces. The
following contents will instruct users how to configure the Ethernet by these threeinterfaces.

6.3.1 Using USB interface to setup Ethernet interface
1. Connect the printer and computer with USB cable.
2. Turn on the printer power switch.
3. Start the Diagnostic Utility by double clicking on theicon.
4. The Diagnostic Utility default interface setting is USB interface. If USB interface isconnected with printer, no other settings need to be changed in the interface field.

5. Click on the “Ethernet Setup” button from “Printer Function” group in PrinterConfiguration tab to setup the IP address, subnet mask and gateway for the on
board Ethernet.

56

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

6.3.2 Using RS-232 interface to setup Ethernet interface
1. Connect the computer and the printer with a RS-232 cable.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on theicon.
4. Select “COM” as interface then click on the “Setup” button to setup the serial port
baud rate, parity check, data bits, stop bit and flow
control parameters.

5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab
to setup the IP address, subnet mask and the gateway for the on board Ethernet.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual57

6.3.3 Using Ethernet interface to setup Ethernet interface
1. Connect the computer and the printer to the LAN.
2. Turn on the printer power.
3. Start the Diagnostic Utility by double clicks on theicon.
4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP
address, subnet mask and gateway for the on board Ethernet.

5. Click the “Discover Device” button to explore the printers that exist on the network.
6. Select the printer in the left side of listed printers, the correspondent IP address will beshown in the right side “IP address/Printer Name” field.
7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.

The default IP address is obtained by DHCP. To change the setting to static IP
address, click “Static IP” radio button then enter the IP address, subnet mask andgateway. Click “Set IP” to take effect the settings.
Users can also change the “Printer Name” by another model name in this fields thenclick “Set Printer Name” to take effect this change.
Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect thesettings.
58

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool
main screen.
Factory Default button
This function will reset the IP, subnet mask, gateway parameters obtained by DHCP
and reset the printer name.
Web setup button
Except to use the Diagnostic Utility to setup the printer, you can also explore andconfigure the printer settings and status or update the firmware with the IE or Firefox
web browser. This feature provides a user friendly setup interface and the capability to
manage the printer remotely over a network.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual59

7. Troubleshooting
The following guide lists the most common problems that may be encountered when
operating this bar code printer. If the printer still does not function after all suggested
solutions have been invoked, please contact the Customer Service Department of yourpurchased reseller or distributor for assistance.

ProblemPossible Cause

Power indicator does
not illuminate* The power cord is notproperly connected.

Carriage Open* The printer carriages are
open.

Recovery Procedure* Plug the power cord in printer andoutlet.
* Switch the printer on.
* Please close the print carriages.
* Re-connect cable to interface orchang a new cable.

Not Printing* Please reset the wireless device* Check if interface cable is setting.
well connected to the* Select the correct printer port in theinterface connector.
driver.
* Check if wireless or* Clean the printhead.
Bluetooth device is wellconnected between host* Printhead’s harness connector is not
and printer.
well connected with printheat. Turn off
the printer and plug the connector* The port specified in theagain.
Windows driver is notcorrect.

No print on the label* Check your program if there is acommand PRINT at the end of the fileand there must have CRLF at the endof each command line.

* Label or ribbon is loaded
not correctly.
* Use wrong type paper or
ribbon* Follow the instructions in loading themedia and ribbon.
* Ribbon and media are notcompatible.
* Verify the ribbon-inked side.
* The print density setting is incorrect.

No Ribbon

60* Running out of ribbon.

* Supply a new ribbon roll.

* The ribbon is installed
incorrectly.

* Please refer to the steps in user’s
manual to reinstall the ribbon.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

* Running out of label.
No Paper* The label is installed
incorrectly.
* Gap/black mark sensor is
not calibrated.

* Supply a new label roll.
* Please refer to the steps in user’s
manual to reinstall the label roll.
* Calibrate the gap/black mark sensor.

* Gap/black mark sensor isnot set properly.
Paper Jam

* Calibrate the media sensor.
* Make sure label size is set* Set media size correctly.
properly.
* Remove the stuck label inside the* Labels may be stuck
printer mechanism.
inside the printermechanism.
* If the peeler module is installed,please remove the label.

Take Label* Peel function is enabled.

* If there is no peeler module in frontof the printer, please switch off theprinter and install it.
* Check if the connector is plugging
correctly.

Can’t downloading thefile to memory* The space of memory is(FLASH /full.
DRAM/CARD)

SD card is unable touse* Delete unused files in the memory.

* SD card is damaged.

* Use the supported capacity SD card.

* SD card doesn’t insert
correctly.

* Insert the SD card again.

* The supported SD card spec and* Use the non-approved SD the approved SD card manufacturers,
card manufacturer.
please refer to section 2.2.3.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual61

* Reload the supply.
* Ribbon and media isloaded incorrectly* Dust or adhesive
accumulation on the print
head.
Poor Print Quality* Print density is not set
properly.
* Printhead element isdamaged.
* Ribbon and media areincompatible.

* Clean the print head.
* Clean the platen roller.
* Adjust the print density and print
speed.
* Run printer self-test and check theprint head test pattern if there is dot
missing in the pattern.
* Change proper ribbon or properlabel media.
* Adjust the printhead pressureadjustment knob.

* The printhead pressure is* The release lever does not latch thenot set properly.
printhead properly.
Missing printing on
the left or right side oflabel* Wrong label size setup.

Gray line on the blank * The print head is dirty.
label* The platen roller is dirty.

Irregular printing

Label feeding is notstable (skew) whenprinting

Skip labels whenprinting

62* The printer is in Hex
Dump mode.
* The RS-232 setting isincorrect.

* Set the correct label size.
* Clean the print head.
* Clean the platen roller.
* Turn off and on the printer to skip
the dump mode.
* Re-set the Rs-232 setting.

* If the label is moving to the right* The media guide does not side, please move the label guide toleft.
touch the edge of themedia.

* If the label is moving to the left side,please move the label guide to right.

* Label size is not specified* Check if label size is setup correctly.
properly.
* Calibrate the sensor by Auto Gap or* Sensor sensitivity is not
Manual Gap options.
set properly.
* Clear the GAP/Black mark sensor by* The media sensor isblower.
covered with dust.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

* Printhead pressure isincorrect.
* Ribbon installation isincorrect.
Wrinkle Problem* Media installation isincorrect.
* Print density is incorrect.

* Please refer to chapter 4.4.
* Please set the suitable density tohave good print quality.
* Make sure the label guide touch theedge of the media guide.

* Media feeding is incorrect.
RTC time is incorrectwhen reboot theprinter

The left side printout
position is incorrect* The battery has run down.

* Wrong label size setup.
* The parameter Shift X in
LCD menu is incorrect.

* Check if there is a battery on themain board.
* Set the correct label size.
* Press [MENU]  [SELECT] x 3 [DOWN] x 5  [SELECT] to fine tune
the parameter of Shift X.
* Calibrate the sensor sensitivity
again.
* Set the correct label size and gap
size.
* Press [MENU]  [SELECT]
x3[DOWN]x6  [SELECT] to finetune the parameter of Shift Y.

The printing positionof small label isincorrect* Media sensor sensitivity is * If using the software BarTender,
please set the vertical offset in the
not set properly.
driver.
* Label size is incorrect.
* The parameter Shift Y in
the LCD menu is incorrect.
* The vertical offset settingin the driver is incorrect.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual63

8. MaintenanceThis session presents the clean tools and methods to maintain your printer.
1. Please use one of following material to clean the printer.
 Cotton swab
 Lint-free cloth Vacuum / Blower brush 100% Ethanol or Isopropyl Alcohol
2. The cleaning process is described as following,
Printer Part

MethodInterval

1. Always turn off the printer before
cleaning the print head.
2. Allow the print head to cool for aminimum of one minute.

Clean the print head when changing
a new label roll.

3. Use a cotton swab and 100%
Ethanol or Isopropyl Alcohol to clean
the print head surface.
Print Head

1. Turn the power off.
Platen Roller

Clean the platen roller when
2. Rotate the platen roller and wipe it changing a new label rollthoroughly with water.

Peel Bar

Use the lint-free cloth with 100%
ethanol to wipe it.

As needed

SensorCompressed air or vacuum

Monthly

Exterior

Wipe it with water-dampened cloth

As needed

Interior

Brush or vacuum

As needed

Note:
Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.

64

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual

Please use 100% Ethenol or Isopropyl Alcohol. DO NOT use medical alcohol, which may
damage the printer head.
Regularly clean the print head and supply sensors once change a new media to keep printerperformance and extend printer life.

BBP16E Thermal Transfer / Direct Thermal Bar Code Printer User’s Manual65© 2016 Brady Worldwide, Inc. All Rights Reserved.
Brady Corporation
6555 West Good Hope Road
P.O. Box 2131
Milwaukee, WI 53201-2131
www.bradycorp.com