Moisture Sensor
Exchange Program

Calibration service agreements
for Panametrics aluminumoxide moisture probes

Features

Moisture probe calibration

An inherent advantage of the aluminum oxide technology
is the opportunity for Panametrics to provide a low-cost
nationally accredited calibration, ensuring the health of thesensor and confidence in its ability to provide an accurate
moisture measurement.

Each aluminum oxide sensor receives an individual
calibration in one of our advanced moisture calibration
systems. These calibration systems generate precise
moisture concentrations throughout the measurement
range and are traceable to national standards.

•	The program ensures minimal interruption tocritical process measurements.
•	Panametrics exchanges a sensor approaching the end ofits calibration cycle with a newly calibrated sensor.
•	The newly calibrated sensor will arrive in advance,according to a mutually agreed upon schedule.
•	The local Panametrics Service Center can store thereplaced sensors and recalibrate them before your next
calibration requirement.

Benefits
Each customer’s calibration requirements, locations, andapplications are different. Panametrics has invested in anupgraded, global calibration capability to provide a custom
solution to meet your specific needs.
Panametrics will notify you when it is time to send in yourmoisture probes, based on your pre-determine schedule.
• Zero Down Time for your measurements.
• Price held constant for 3-, 4-, or 5-year terms.
• Simplified probe return process.
•	Local field service engineers can optionally deliver,install and/or gather probes.
•	Measurement surveys and verifications available
as an option.

All data is taken and stored by a dedicated computersystem. Calibrations are repeated numerous times todetermine the stability of each individual moisture probe.
Only those probes that meet our demanding specifications
for accuracy and stability are shipped to our customers.

Moisture probe recalibration service
Panametrics provides moisture probe recalibration as aservice to our customers. Recalibration involves cleaning
contaminants from the probes and putting moisture probes
through our standard calibration procedure described above.
The updated calibration data is collected, dated, and stored.
We review the calibration history of the moisture probe forunusual changes and regularly contact customers withfeedback to recommend adjustments in the calibration
cycle (typical calibration cycle is on a twelve-month basis)or ways to avoid damage or drastic change in calibration to
the sensor. Panametrics then returns the moisture probe to
you with any requested calibration certificates. Calibration
data sheets are always available electronically at
https://store.bakerhughes.com/calibration-data.

Managing your probe calibration data
Panametrics introduced the Instrument Calibration Portal asa self-service notification program prior to the introductionof the Moisture Sensor Exchange Program. This online
tool helped customers manage calibration data for their
aluminum oxide moisture probe. Panametrics migrated andupgraded the functionality of this portal with the creation of
the Baker Hughes Digital Solutions Store. Here you can createan account, assign your moisture probes to your account,request an RMA for the return of sensors for calibration (notnecessary for the Moisture Sensor Exchange Program), andprint out your datasheets or save them to your hard drive. By
creating an account, you can also track the status of yourproduct and calibration orders.
Visit the Digital Solutions Store:
https://store.bakerhughes.com/
To contact us, please visit
https://www.bakerhughes.com/panametrics-customer-care

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BHCS34740 05/2024

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