How to use this book
We created this book for people who have been living in Sendai for less than three months. Pleaserefer to the website of the International Relations Department of the Sendai Tourism, Convention
and International Association (SenTIA) for additional and more detailed information.
The website of the International Relations Department of the Sendai Tourism,Convention and International Association (SenTIA):
Easy (simple) Japanese is used in this book for foreigners’ ease of understanding.
*Language abbreviations: Japanese—J; English—E; Chinese—C; Korean—K; Vietnamese—V;
Nepali―N. Languages other than those listed above will not be abbreviated*The public utility charges and other figures listed in this book are subject to change.

Sendai Multicultural Center(Open daily 9:00 a.m.-5:00 p.m.

Except for one to two days every month and from Dec. 28 to Jan. 4)
The Sendai Multicultural Center provides daily life consultations for foreign residents and offers
advice on multicultural community building.
The facility also provides multilingual information on daily life and tourism in Sendai.
Information on Japanese courses for those wishing to study the language is also available.
Consultations in English, Chinese, Korean, Vietnamese and Nepali are handled directly byadvisors.
TEL: 022-265-2471 E-mail: tabunka@sentia-sendai.jp
If you wish to inquire in English, Chinese, Korean, Vietnamese, Nepali, Portuguese, Spanish,Thai, Russian, Indonesian, Tagalog, Italian, French, German, Malay, Khmer,
Burmese, Mongolian, Sinhala, Hindi, Bengali, Ukrainian, etc.,
please call the Interpretation Support Hotline at 022-224-1919.
Specialist Consultations for Foreign Residents are held periodically.

Interpretation
Support Hotline

Specialists from the Miyagi Administrative Scrivener Association,Sendai Bar Association, Sendai Regional Immigration Bureau,Miyagi Labour Bureau, and Tohoku Tax Accountants’ Association areavailable for consultations. No fees are required for consultations.
An appointment must be made ahead of time.

SpecialistConsultations Website

For inquiries about procedures at the City Hall, ward offices, etc.
Please contact the Sendai City General Call Center “Mori-no-miyako Teach Me Helpline” if you
have questions about procedures at the City Hall, ward offices or related topics. Assistance isoffered in Japanese and 5 other languages.
Sendai City General Call Center “Mori-no-miyako Teach Me Helpline”
TEL: 022-398-4894
Hours ofOperation

Year-round8:00 a.m.-8:00 p.m. (8:00 a.m.-5:00 p.m. on weekends,(national) holidays, and from December 29 to January 3)

Languages

Japanese, English, Chinese, Korean, Vietnamese, and Nepali

Available※ 3-way telephone calls are used for languages other than Japanese.

●When to make an inquiry●(1) When you want to know more about procedures at the City Hall, ward offices, etc.
Staff will answer questions such as where you should go for what procedure,
and what you need to bring with you.
E.g.:・Change in address
・When a child is born

Please feel
free to call!

・National Health Insurance procedures
・Individual Number (My Number) Card procedures(2) When you want to know how to dispose of household waste
Staff can provide answers for collection days, how to sort waste, and rules for putting out
garbage bags for pickup.
E.g.:・When to put out garbage bags
・How to sort paper material (magazines, cardboard, etc.)
・How to put out cans, glass bottles, PET bottles, and batteries(3) When you are unsure of where to ask a certain question
Please consult the call center if you do not know where to direct your inquiry.
※ If the call center could not answer your question, you may be asked to contact the Sendai
Multicultural Center or another organization.