CSR Report

2020

PlatinumGold

SilverPalladium

Rhodium

Iridium

Ruthenium

OsmiumFrom catalysts to anticancer
agents, a promising star withmuch hidden potential.

In addition to being used forjewelry, this multitalented
element is used for ultraﬁne wires
in mobiles and smartphones,
playing a hugely important role
when conducting electricity.

When solidiﬁed, cannot be
melted by anything. Very hardelement used for plating tocreate hard surfaces.

Used for vehicle spark plugs
because of excellent hardness
and corrosion resistance, and forthe crucibles used to manufacture
sapphire substrates for LEDs
because of high heat resistance.

Without silver, photographs
would not have been invented.
Found all around, including yourmirrors.

Used as an optical catalyst to
reduce water to hydrogen.
Enables increased storage
capacity for hard disks.

Able to absorb large amounts ofhydrogen, so perfect for use withhigh purity hydrogen generators.

Useful in biotechnology andforensic sciences.

Core subjects of ISO 26000
Human
RightsOrganizational
Governance
Organizational
Governance

The
Environment

Consumer Issues

Fair Operating
Practices

Community
Involvement

The Environment

Consumer Issues

Fair Operating
Practices

Community
Involvement andDevelopment

Labor Practices
Human Rights

A universal design font is adopted
to make the characters easy to read.

Labor Practices

Editorial Policy

Corporate Philosophy
The TANAKA group:
A leading company in the ﬁeld of precious metals,
With superior creativity and technical excellence,
We build customer trust through rapid responses that exceed expectations,Contribute to the creation of a prosperous society,As well as to the future of the planet through sustainable useof precious metals.

Code of Conduct
1. Greet Everyone

TANAKA is accredited as a Good Delivery Referee for gold

2. Show your Smileand also appointed as a Good Delivery Referee by London

and silver by The London Bullion Market Association (LBMA),
Platinum & Palladium Market (LPPM). In both cases, TANAKA

3. Give Thanks

is one of the only ﬁve Good Delivery Referees in the world

4. Maintain Safety(and the only one in Japan), which are responsible forassessing Precious metals melting technologies and

5. Challenge Yourself

analytical skills of all accredited gold and silver reﬁners.

The TANAKA Precious Metals publishes its CSR
Report to report the corporate social responsibility(CSR) activities promoted by the Group for making
contribution to the realization of a prosperous
society and a beautiful future for the Earth supported by
precious metals, as well as to enhance communication
with stakeholders for the improvement of the Group's
initiatives in the future. This year's report features"precious metals recycling" and "use of LIMEX torecycle CSR reports" to introduce the commitment of
the TANAKA Precious Metals to the establishment ofa sound material-cycle society.
We would be honored to receive feedback fromour stakeholders. As before, your comments andopinions will be used to improve the TANAKA
Precious Metals' future initiatives.

PeriodApril 1, 2019 to March 31, 2020
In order to provide a general view of activities undereach topic covered in the report, some contents may
represent activities taken outside this period.

Scope
TANAKA Holdings Co., Ltd. and consolidated
subsidiaries. However, Metalor Technologies
International SA is excluded. Indications are made inareas of the report where the scope diﬀers.

Domestic bases
TANAKA Holdings Co., Ltd.（THD）●

Electroplating Engineers of Japan, Limited（EEJA）

Headquarters (Tokyo)●

Headquarters (Tokyo)●

Hiratsuka Oﬃce

Tanaka Kikinzoku Jewelry K.K.（TKJ）

Headquarters (Tokyo) Iwate Plant Tomioka Plant
Ichikawa Plant Sodegaura Plant Isehara Plant Hiratsuka Plant
Shonan Plant Hiratsuka Technical Center
Tsukuba Facility / Tsukuba Technical Center Isehara Technical Center
FC Catalyst Development Center Tanaka Distribution Center
Nagoya Branch Osaka Branch Fukuoka Branch Kyoto Sales Oﬃce

Store: GINZA TANAKA
Main Store (Ginza) Shinjuku Store Store at Hotel Chinzanso Tokyo
Isetan Tachikawa Store Isetan Urawa Store Yokohama-Motomachi Store
Sendai Store Nagoya Store Nagoya Mitsukoshi Sakae Store
Shinsaibashi Store Fukuoka Nishitetsu Grand Hotel Store

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Saga Production Headquarters

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Shonan Satellite Plant

Headquarters (Tokyo)●

Kosaka Plant

TANAKA Holdings Co., Ltd. CSR & Corporate
Communications Division, CSR Promotion Department
Tokyo Building 22F, 7-3 Marunouchi 2-chome,
Chiyoda-ku, Tokyo 100-6422, JapanT e l: +81-3-6311-5506 (direct)
Fax: +81-3-6311-5508
website: http://www.tanaka.co.jp/english/index.html

TANAKA Kikinzoku Kogyo K.K.（TKK）
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Taiwan TANAKA Kikinzoku Kogyo Co., Ltd. Taipei Sales Oﬃce Kaohsiung Sales Oﬃce
TANAKA Kikinzoku (Ningbo) Co., Ltd. TANAKA Kikinzoku (Chengdu) Co., Ltd. TANAKA Kikinzoku Kogyo K.K. Seoul Branch
TANAKA Kikinzoku Kogyo K.K. Hong Kong Branch TANAKA Kikinzoku International (Shanghai) Co., Ltd.
TANAKA Kikinzoku International (Shanghai) Shenzhen Branch TANAKA Kikinzoku International (Singapore) Pte., Ltd.
TANAKA Kikinzoku International (Singapore) Pte., Ltd. Manila Branch TANAKA Kikinzoku International (Thailand) Co., Ltd.
TANAKA Kikinzoku International (America) Inc. TANAKA Kikinzoku International (America) Inc. San Jose Branch
TANAKA Kikinzoku International (Europe) GmbH TANAKA Kikinzoku International (India) Private Limited
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04 Businesses of TANAKA
FeaturesFeature 1: Pursuit of Resource
Productivity through06 the Recycling Loop ofPrecious Metals
Feature 2: Use of LIMEX to

08 Recycle CSR Reports

For the Sustainable Future

10 Research and Development
Continuous Developmentof Trust

12 Trust in TANAKA
Protection of the Global

14 Environment

Contribution to Local

18 Communities and Society
20 Active Role of Each Employee
Creation of a Safer

24 Work Environment●●

27 CSR Management

TANAKA Electronics Singapore Pte. Ltd. (TES) TANAKA Electronics Malaysia Sdn. Bhd. (TEM)
TANAKA Electronics (Hangzhou) Co., Ltd. (TEC) TANAKA Electronics Taiwan Co., Ltd. (TET)TANAKA Electronics Taiwan Co., Ltd. Technical Center (TET/TC)●●

Electroplating Engineers of Japan, Limited（EEJA）●

Strength of TANAKA●TANAKA Denshi Kogyo K.K.（TD）●

WebsitePublisherOverseas bases●

ISO26000:2010
Environmental Reporting Guidelines 2018

This report and past issues are also available on our
website: http://www.tanaka.co.jp/english/csr/index.html

Nippon PGM Co., Ltd.（PGM）

Tokyo Oﬃce

Reference guidelines

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Tanaka Denshi Kogyo K.K.（TD）
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02 Message from the President

October 2020

Tanaka Kikinzoku Kogyo K.K.（TKK）●

Publication

CONTENTS

Chengdu Guangming Paite Precious Metal Co., Ltd.（GMPT）

EEJA (Shanghai) CO., Ltd.

Metalor Technologies International SA

LT Metal Co., Ltd.（LT Metal）

Nippon PGM America, Inc.

Nippon PGM Europe S.R.O.

To Be an Honest and

28 Healthy Company
30 CSR Performance(Data as of May 31, 2020)

33 Third-party Opinion
TANAKACSR REPORT 202001

Message from the President

Aiming to be a company
with a 200-year history

The TANAKA Precious Metals is setting sail undera new management structure

Response to the outbreak of COVID-19

Pursuit of sustainability

I am Koichiro Tanaka and assumed the oﬃce of Representative

The TANAKA Precious Metals has continuously recycled

sincere sympathy to those who have suﬀered COVID-19 andengage in the recovery of the bullion under the slogan "Any

Director and CEO in April 2020. I would like to oﬀer myalso express gratitude and respect for all medical workers
who are committed to treatment and infection prevention.

In the TANAKA Precious Metals, up to 90% of the employees,

mainly those in the Headquarters, work from home. Whenemployees need to work in the oﬃce, measures are taken to

reduce infection risk, including staggering of working hours

precious metal bullion since its founding. Today, all employees
bullion is Money" and even trace amounts of bullion attached

to uniforms, etc., in addition to bullion in production facilities,
are carefully recovered. We have evaluated those bullion

recycling activities in a quantitative manner and established"bullion ﬂow diagram," "resource productivity" and "cyclicaluse rate" as our unique environmental indicators (➡P06). The

and installation of acrylic partitions. Our production andcapacity to recycle direct materials without wasting one gramproducts to customers and joint development, as well as oursustainability of companies and society.

development sites, which are responsible for the supply offront-line staﬀ in the assets and jewelry businesses, who arein charge of the distribution of precious metals including

wholesale and retailing of them, have made eﬀorts and taken

creative measures to prevent infection while maintaining
operations to fulﬁll their respective responsibilities.

Moreover, we have declared that we will not exercise theintellectual property rights in our possession to help end the

COVID-19 pandemic (➡P11) and are promoting the developmentof a simple test kit to detect infection to COVID-19 quickly(➡P11). In response to the unprecedented challenges faced by

the whole world, I will continue to spearhead our eﬀorts to

fulﬁll our social responsibility while giving the top priority to
the safety and health of our employees and their families.

in business activities is our strength in the pursuit of the
In the meantime, the copies of our CSR Report 2019, which

was published last year, were printed on LIMEX, a material
made from limestone. We have set up an upcycling system tocollect and recycle the copies that employees have ﬁnishedreading, instead of disposing of them (➡P08). This initiative isthe cyclical use of indirect materials, namely the copies of CSR

Reports. We will continue to pursue the sustainability ofbusiness activities whether the materials are direct or indirect.

Aiming to be a company in businessfor 200 years, 300 years and beyond
Japan is the oldest nation existing in the world. Ourpredecessors overcame various challenges such as diseases,

wars and famines and have maintained the nation for more

Towards the next medium-term plan

than 2,000 years without a break while accumulating history

We are promoting the GOGO Plan 2020, a six-year

and culture. In other words, it might be considered to be a

In the past ﬁve years, we accelerated the improvement ofcountry in the world.

medium-term management plan launched in ﬁscal 2015.

country that has practiced sustainability more than any othereﬃciency in all aspects of production, sales and technology

In the meantime, the TANAKA Precious Metals has establisheddevelopment of our businesses through such initiatives as theprecious metals, which are attractive materials, since theof Metalor Technologies International SA and the creation

2020. While many companies set long-term targets for 2030

Accumulation Plans, which are TANAKA Kikinzoku's new online

towards 2085, when we celebrate our 200th anniversary.

for customers. In the jewelry business, we adopted a policy ofis directly controlled by the president, and now have

Kikinzoku is a synonym of gold = Back to the Gold" to satisfy

in the autumn of this year and reﬂect it on the next

While ﬁscal 2020 is the ﬁnal ﬁscal year for the current

setting the super-long-term vision to be developed soon as

but as a checkpoint for further growth and development.

perpetual and socially beneﬁcial company in business for 200

out various reforms, including the appointment of a new

to the realization of a sustainable society.

in our industrial product business, as well as the global

a material-cycle business while making creative eﬀorts for

introduction of the in-house company system, the acquisition

foundation in 1885 and marked its 135th anniversary inof synergy. In the assets business, we started to oﬀer Goldor 2050, I would like to develop a super-long-term vision

accumulation account program that is even more convenient

Young employees have launched a project for it, whichgoing back to the basics under the slogan of "TANAKA

open-minded discussions. We plan to coordinate the vision

the demands of the customers who love TANAKA Kikinzoku.

medium-term plan to be initiated in the next ﬁscal year. While

medium-term plan, we recognize it not as the ﬁnal goala milestone, the TANAKA Precious Metals aims to be a

One year ahead of the end of the current plan, we carried

years, 300 years and beyond and will continue to contributepresident, to facilitate the successful implementation of thenext medium-term plan, which will start in ﬁscal 2021.

GOGO Plan 2020
What
Tanaka Kikinzoku Groupwould like to achieve
in 2020
Representative Director& Chairman

TANAE, Akira
02

TANAKACSR REPORT 2020

Representative Director& CEO

TANAKA, Koichiro

Having inherited the free and vigorous corporate culture,
Tanaka Kikinzoku Group has grown and developed

to be a global company as a result of the further promotion of thethree key precious metal businesses.

Start

State we needto achieve

FY2015FY2017

Ideal Statewe would liketo achieve

FY2020TANAKACSR REPORT 202003

Strength of TANAKA

Businesses of TANAKA

Financial Condition of the TANAKA Precious Metals

TANAKA has delivered special values based on precious metals to the world■Financial results overview

for more than 130 years since the foundation.

million yen

We will continue to try everything we can do with precious metals and develop new ﬁelds.
Net sales

Year-on-yearchange925,259 1,149,604

124.2％

10,0008,000

Net income

11,851

18,113152.8％

Total assets

554,959

635,662114.5％

Capitaladequacy
ratio

Industrial products

40.8％

37.7％

ー

Net income

Net sales
12,00010,267

10,643

9,766

11,496
9,253

6,000

（100 million yen）

200

181
134

150

50

2,000
2015 2016 2017 2018 2019 FY

0

8,000

4,000

50

5,813 5,662 5,550

6,000

119

100

4,000

0

Total assets（100 million yen）

（100 million yen）

FY2019FY2018

37

6,357

4,222

2,000

2015 2016 2017 2018 2019 FY

02015 2016 2017 2018 2019 FY

Metalor Technologies International SA is included.

We provide products that solve problems faced by customers in a very wide variety of ﬁelds,
ranging from semiconductors and electronic parts to automotive materials and medicine.
We underpin the industry in general and the foundation of society through the supplyof precious metal materials as an "unsung hero."

AssetsWe oﬀer gold and platinum products to diversify and protect assets in an optimal manner.
Bullion and coin

Recycling

Packages and sealing
Semiconductor andelectronic parts

Precious metal materials

Sensor materials

Electronic mechanical materials(relays, motors, switches)Electronic functional materials

Platinum materials forthe glass industry

Gold is the only element that never lost its value
in the past six thousand years and also a global
common asset.
Our bullion is produced with our world-classtechnology. Customers can choose gold from ninesizes and platinum from four sizes according to
the budget.
We are certiﬁed by minting authorities that issue
coins in various countries as a sole agency for thesales and import.
Gold coins and platinum coins are designed
beautifully and also popular as gifts.

70%

Precious Metal Accumulation Products

15%

15%

Gold Accumulation Plan is a product that allows
customers to purchase gold, platinum and silver in asingle account with a minimum monthly amount of
3,000 yen.
Customers can steadily purchase precious metals
for their security in the future.

Jewelry and artifacts

We oﬀer products with reliable quality developedby the history and tradition of TANAKA Kikinzoku
to customers.

RemodelingTo ensure that valuable jewelry is loved and used
for long years, we oﬀer services to remodel jewelry
using diamonds and pearls into a design/item ofcustomers' choice.

Jewelry
Energy and environment

TANAKA

04 CSR REPORT 2020

MedicalTechnology development

We deliver jewelry, which shines brightly in various scenes of life,
with reliable quality that is worth treasuring for a long time.
TANAKACSR REPORT 202005

Feature 1

Pursuit of Resource Productivity throughthe Recycling Loop of Precious Metals● Resource Productivity

Resource productivity

Amount of externally procured bullion

Resource productivity (10,000 yen/ton)● Bullion Flow Diagram

Amount of externally procured bullion (tons)

20,000of the Tanaka Kikinzoku Group(ﬁscal 2019)800

16,000

Suppliers

External
procurement

251

Recovery andreﬁnement

622

Shipped products

Total amountof bullion inputs

Recycled
amount

1,464

1,213

12,00010,000
8,000

895

700

16,67314,000(for industrial products,
assets and jewelry)

19,55816,80918,00010,789331

11,140
338

600
500
400

270

6,000

269

300

251

200

4,000

100

2,000
0

Production activities

2015

2016

2017

2018

2019

FY

0

● Cyclical Use Rate

CustomersZerodisposalby landﬁll(corporations and individuals)

Internal recycling

592

Products of other companies

Internal recycling

External procurement

Cyclical use rate (%)

Amount of bullion inputs (tons)

100.0

90.0
80.0

3,000

78.0

79.0

1,507

1,610

82.6

82.2

82.9

1,553

1,509

1,464

2,500

70.0
60.0

(for industrial products, assets and jewelry)

50.0
40.0

・Kinds of precious metals: Platinum, gold, silver, palladium, etc.
・External procurement: Bullion purchased through the market from trading companies, mining companies, etc.
・Recovery and reﬁnement: Bullion reﬁned from the items recovered from customers
・Internal recycling: Part of bullion generated in the manufacturing process but not used in products. Returned materials.
The weight of the input is not necessarily the same as that of the output because bullion is repeatedly reused.
・Shipped products: Bullion shipped as products.

30.0

●

10.0

TANAKA's products(for industrial products, assets and jewelry)

Export (182)

Input
Domestic of natural
resources resources(1,353)
(582)

Water
content etc. *1(259)

Net additions
to stock(506)

Energy consumption andindustrial process emissions(510)
Compost(17)
Food consumption (86)Wastegeneration(548)

Recycled amount (237)Natural return (76)Reduction (222)

270

269

1,500

251

527

626

642

609

622

648

646

641

631

592

2015

2016

2017

2018

2019

1,000

(Unit: tons)

0.0

500
FY

0

Accordingly, the TANAKA Precious Metals formulated its original environmental indicators in ﬁscal 2018. In response to
the revision of the Environmental Reporting Guidelines in the 2018 edition, we deﬁned the material environmental
impacts that our business activities directly have as "the amount of precious metal bullion inputs and the recycled
amount" and established the bullion ﬂow diagram and two indicators of "resource productivity" and "cyclical use rate" inaccordance with the material-cycle fundamental plan of the Japanese Government. Note that we have not established
an indicator equivalent to the ﬁnal disposal amount for the Japanese Government because we do not dispose of any
precious metal.

Imported products
(64)

Total
material
input(1,590)338

Formulation of Original Environmental Indicators

Schematic Material Flow Diagram in Japan (ﬁscal 2017)

Import(771)
Importedresources
(707)

331

2,000

20.0

Actions of the Japanese Government for the Establishment of a Sound Material-Cycle Society
The Fundamental Plan for Establishinga Sound Material-Cycle Society, which
was approved by the Cabinet in
March 2003, set the diagram ofmaterial ﬂow in Japan as a whole andthree indicators, namely resource
productivity, cyclical use rate and ﬁnal
disposal amount.
In the meantime, Environmental
Reporting Guidelines 2018 was
published in June 2018. In thisrevision, entities are required to notcomprehensively report on the overallmaterial ﬂow but independently
identify and disclose the material
environmental impacts they must
address.

Cyclical use rate

Recovery and reﬁnement

Final disposal(14)(Unit: mil. tonnes)

Indicators in the material-cycle fundamental planof the Japanese Government

Environmental indicatorsof the TANAKA Precious Metals① Resource productivity

GDP/Amount of the inputs of natural resources, etc.

Gross margin on sales/Amount of external procurement② Cyclical use rate

Recycled amount/Total amount of material inputs

Recycled amount/Total amount of bullion inputs

Amount of landﬁlled waste―③ Final disposal amountResource productivity represents the proﬁt per ton of externally procured bullion and can be regarded as the earning
power from an environmental perspective. Cyclical use rate indicates the ratio of the amount of bullion recycledinternally to the total amount of bullion inputs and has been around 80%. The ﬁgures for both resource productivity
and cyclical use rate reached a record high in ﬁscal 2019.
In the future, we will improve those environmental indicators to contribute to the establishment of a soundmaterial-cycle society and the realization of a circular economy*.
* Concept to concurrently achieve a sound material-cycle society and economic activities.
It is required to generate wealth from waste materials and from waste in business activities.

Source: Ministry of the Environment
TANAKA

06 CSR REPORT 2020

TANAKACSR REPORT 202007

Feature 2

Use of LIMEX
to Recycle copies of the CSR Report

We have set up an upcycling system to print the CSR Report on LIMEX sheet
and collect the copies that employees have ﬁnished reading to recycle them.

Use LIMEX

Recover LIMEX

Recycle LIMEX

Invitation of Ideas for the Items
to Be Produced in the Upcycling System

Completion of Coasters and Distributionof Them to All Employees

We asked employees to submit ideas on the items to be
produced by collecting and recycling the copies of the
CSR Report. Under the theme of "substitutes for familiar
paper or plastic products," we received 73 ideas in total.
Then, we discussed the items to be produced in theupcycling system with TBM Co., Ltd., which is thedeveloper of LIMEX. As a result of the consideration ofvarious conditions including the total weight of thecopies of the CSR Report estimated to be collected, thenumber of the items that can be distributed to all
employees, partners that can support the production of
the items and the delivery date, we selected coasters,
which had been proposed by two employees, amongthe 73 ideas.

Collection of Copies of the CSR Report

TANAKA CSR Report 2019

Collect the copies of the CSR Reportthat employees have ﬁnished reading

What is LIMEX?
LIMEX is mainly made from limestone, which can beextracted from the earth almost inexhaustibly. This newenvironmentally friendly material uses no water orwood chip and can substitute paper and plastic.
Each copy of the TANAKA Precious Metals CSR Report2020 saves approximately 19 liters of water.

Distribute coasters to all employees

elimination of printed copies to issue the PDF version
only might reduce the number of employees who readthe CSR Report.
Therefore, we decided to print the CSR Report 2019 on
LIMEX sheet, continuously distribute the printed reportto all employees and collect the copies from employees
who have ﬁnished reading them to launch an upcycling
system.

Records on the Use of LIMEX and the Process
to Launch the Upcycling System
January 2019
July 2019
September 2019

Then, we collected the copies of the CSR Report that
employees had ﬁnished reading as part of an event for the
3R Promotion Month in October. A total of 1,187 copies
were collected from the headquarters, plants, branchoﬃces and other facilities and sent to TBM Co., Ltd.

Display on the collection box
in the headquarters building

CSR Tsushin Issue No. 1779
(issued on October 8, 2019)

Recycling of Copies of the CSR Report

Issued CSR Report 2019
Asked all employees to submit ideas on the items
to be produced in the upcycling system
Participated in the Kanagawa Upcycle Consortium

October 2019
Photo courtesy of TBM Co., Ltd.

November 2019

Discussed items to be produced in the upcycling
system with TBM Co., Ltd. based on
the ideas submitted by employees

March 2020

Finished the items for the upcycling system anddistributed them to all employees

Main LIMEX products

Reasons Why LIMEX was Adopted
The TANAKA Precious Metals distributes its CSR Reportto all employees every year and conducts a questionnaire
survey at the same time. More than 2,000 replies were
submitted for each survey in recent years (see P32).
In this employee questionnaire, we received opinions like
"Printing of the CSR Report may be a waste of resources"and "Other companies have eliminated printed copies
and now prepare a PDF version only" every year. On
the other hand, the secretariat was afraid that the
TANAKA

08 CSR REPORT 2020

Collected 1,187 copies of the CSR Report andsent them to TBM Co., Ltd.
Copies were shredded
and stapler needles
were removed

Shredded copies of
the CSR Report

Pelletizing

CSR Tsushin Issue No. 1894
(issued on April 2, 2020)

Completed coasterWe received various feedback from employees,
including "I am very happy to use a product produced byrecycling the CSR Report," "It is good that the logo, Madefrom TANAKA CSR REPORT 2019, shows originality" and"The coaster is more solid and easier to use than I
expected."

Introduction of our systemin the Kanagawa Upcycle Consortium
We made a presentation on our upcycling system at the
2nd regular meeting of the Kanagawa Upcycle
Consortium*, which was held on January 30, 2020. The
upcycling of copies of the CSR Report was introduced asa system covering the three
categories of "use," "recovery"and "reuse" of LIMEX.
* This industry-government collaborative
organization was launched in May 2019
for the development of a sustainable circularcommunity through the upcycling of LIMEX.
FUJIEDA, Kazuya from CSR Promotion
Fifty-two organizations have participatedDepartment, making a presentation
as of January 2020.

Future Development

The copies of the CSR Report collected were shredded
and pelletized in a plant of TBM Co., Ltd.

Prepared disaster prevention cards and distributed
them to all employees

We produced 3,200 coasters with the cooperation of
Shonan Giken Co., Ltd. in March 2020 and distributed
them to all employees.

This CSR Report 2020 is also printed on LIMEX sheet andwe will continue to collect the copies that employees
have ﬁnished reading for upcycling.
The TANAKA Precious Metals has practiced the recyclingof precious metals for more than 100 years since its
founding. We recognize the upcycling of the CSR Reportas a key subject for contribution to the establishment ofa sound material-cycle society, as well as for the
precious metal business, which is our main business, andwill continue to enhance the system.

PARTNER S VIEW
TBM has promoted various initiatives with TANAKA Holdings since January 2019.
We are very glad that TANAKA Holdings adopted the LIMEX coasters produced in
the upcycling system to realize a new measure to recycle resources. LIMEX ismainly made from limestone, which is a naturally abundant resource, and its true
value can be achieved by recycling it. We would be happy if we can continue tosupport the CSR activities of TANAKA Holdings through LIMEX and promote
initiatives for the establishment of a sound material-cycle society together.

TANAKA disaster prevention card,in which we adopted LIMEX
for the ﬁrst time

OKU, Toshiro, Account Manager, Sales Headquarters, TBM Co., Ltd.
OKAZAWA, Tomohiro, New Business Designer, Sales Headquarters, TBM Co., Ltd.
TANAKACSR REPORT 202009For the Sustainable Future

Research and Development
For the TANAKA Precious Metals, research and development is a source of value creation.
We will pursue the potential of precious metals with a broad perspective to open the door to a more prosperous society
as well as a beautiful future of the Earth in a steady and continuous manner.

For fuel cell catalysts, TANAKA Kikinzoku Kogyo
was awarded as one of the Global Niche Top
Companies Selection 100 in 2020 by the Ministryof Economy, Trade and Industry
In its Global Niche Top Companies Selection 100
program, the Ministry of Economy, Trade and Industryof Japan selects successful companies in global nichemarkets, as well as outstanding companies operating abusiness on parts, materials and other items that arebecoming more important in the supply chain amidchanges in the international situation. In the category ofmaterials and chemistry for 2020, TANAKA Kikinzoku
Kogyo was certiﬁed for fuel cell catalysts.
We have maintained the largest share in the global
market of electrode catalysts for polymer electrolyte
membrane fuel cells (PEFCs) for 15 years while also
promoting industry-government collaboration. In 2018,
we expanded the facilities of FC (fuel cell) Catalyst
Development Center to meet an increase in demand forelectrode catalysts in line with the growth of the fuelcell market.

Supply of samples for the assessment of large
electrolyte membranes coated with catalysts used
for solid polymer water electrolysis
TANAKA Kikinzoku Kogyo has started to supply samples
for the assessment of large catalyst coated membranes(CCMs). CCMs are electrolyte membranes coated withcatalysts and used for solid polymer water electrolysis,
which is expected to play a role in the production ofhydrogen with renewable energy. The size of thecoated surface can be increased to 1,000 x 1,000 mm
at a maximum according to requests in the design. The
samples enable device and infrastructure equipment
manufacturers to conduct large-scale tests at the initialdevelopment stage and also shorten the technologicaldevelopment period. The use of the characteristics of
the CCMs as the benchmark at the development stage
helps achieve higher eﬃciency in the development ofsolid polymer water electrolysis equipment.

Press release of the Ministry of Economy, Trade and Industry on
the Global Niche Top Companies Selection 100 in FY 2020
https://www.meti.go.jp/press/2020/06/20200630002/20200630002.html

Development of simple test kits
for infectious diseases
Gold is used in simple test kits for ﬂu, RS virus, norovirus
and various other infectious diseases, as well as
pregnancy.
Those test kits are commonly based on immunochromatography
as the basic principle. This testing method uses
nanometer-size gold colloids.
One of our strengths is the technology to control theparticle diameter of gold colloids. In the mechanism to
produce gold colloids, molecule-size gold compounds
are processed to "grow into" ﬁne particles with a diameterof a few nm to 150 nm.
We also have the technology to change the surface
shape. While gold colloids are usually spherical, they canbe processed into a spike shape and the color of gold
colloids can also be changed into blue and other colors
by changing the shape. We have successfully developed
blue gold colloids for test kits for the ﬁrst time in theworld. Diﬀerences in the color of colloids make it easier
to examine multiple items at a time and reduce thephysical burden of patients and medical staﬀ. They arealso expected to reduce costs.

TOPICS

Opening of a new base in India

Being aware that intellectual property rights such as
patent rights, utility model rights, design rights, trademark
rights and copyright, as well as know-how, are important
assets for companies, we actively endeavor to develop
such rights. In the research of new technology and thedevelopment, production and sales of products andgoods, we respect the intellectual property rights of third
parties and deal with any infringement activities of othercompanies on our rights in a strict manner in accordancewith the relevant laws of each country. We also provide
patent education mainly to staﬀ in technology
departments throughout the year to enhance theirawareness of intellectual property.

IP Open Access Declaration against COVID-19
The participants in this IP Open Access Declaration
against COVID-19 declare that they will not assert any
intellectual property rights in theirpossession, whether in Japan oroverseas, for activities that aim toprevent the spread of COVID-19.
According to this declaration, we willcontribute to the early termination of
the COVID-19 outbreak.

Development of a test kit for COVID-19

To help prevent the spread of COVID-19 infection, we arepromoting the development of a test kit for COVID-19.

TOPICS

Creation and Protectionof Intellectual Property Rights

Antigen test kit
under development

TANAKA NOWIntellectual Property Department gives lectures, including practical lessons, on subjects including the outlineof intellectual property, the patent system, patent application speciﬁcations, patent search and infringement

We established TANAKA Kikinzoku International (India) Private Limited in
Mumbai, India on December 23, 2019 to respond to demands in theautomobile catalyst, semiconductor and hydrogen energy markets. With theestablishment of a base in India, we aim to enhance our business strategy for
India, the Middle East and Africa.
External view of the building where
TANAKA Kikinzoku International (India) Private Limited is located
TANAKA

10 CSR REPORT 2020of patent rights to second, third and fourth-year engineers. We also organize relevant lectures for staﬀ in
Sales Department and lectures on trademarks and designs for TKJ and Precious Metals Department.
Intellectual property is a very precious company asset and an important tool to diﬀerentiate products fromcompetitors and gain business advantage.
We will provide knowledge and skills of intellectual property to interested persons and give support toensure that they can work in a smart way.

KURIHARA, Kenichi, Intellectual Property Department, CSR & Corporate Communications Division, TANAKA Holdings Co., Ltd.
TANAKACSR REPORT 202011

HumanRightsContinuous Development of Trust

Trust in TANAKA
Delivery of "good items" to customers is a principle of the TANAKA Precious Metals.
In addition to the quality of products, we also pay attention to human rights, environment, health and safety,
ethics and other CSR issues in the process of producing products.

Fair Operating
Practices

Consumer Issues

Evaluation from Customers
The TANAKA Precious Metals has received awards, etc. from various customers in appreciation for our eﬀorts to
support their production activities.
【FY2019】Major awards given by customers
Company

Quality Management Activities Based on a
Quality Management System

Customer Satisfaction Survey

We have established and operated a quality
management system (QMS) based on ISO 9001 in all
factories of the TANAKA Precious Metals.
We also review the eﬀectiveness of the QMS and
improve the system through, for example, theintroduction of requirements of IATF16949, which is a
QMS standard for the car industry, so that we canpromptly respond to wide-ranging customer demand on
quality and continuously supply safe and secure
products that satisfy customers.
●

Quality Management System Diagram
Customers

Customerrequirements

SupportPlan

Demand andexpectation of
stakeholders

Act

Do

Operation

Leadership

Improvement

Customersatisfaction

Performance
evaluationPlanEﬀects of QMS

The TANAKA Precious Metals has conducted a customer
satisfaction survey since ﬁscal 2016. This survey aims
to understand the real demands and complaints ofcustomers in Japan and overseas towards our company
based on their responses to an annual questionnaire
survey and use the results for the improvement of various
issues. The responses to the survey are converted into
numeric values and we aim to increase the average score
to 80 by ﬁscal 2020.
In ﬁscal 2019, we received responses from 173 customers(119 companies in Japan and 54 overseas companies)
and the average score was 76.4 (an increase of 0.6 points
year-on-year). From the score of 61.2 in ﬁscal 2016, wehave steadily raised the score. We will continue topromote the improvement of various issues to make ourcustomers more satisﬁed.

CheckExternal CSR Assessments That Satisfy Customers○ RBA
Products

Audit
The TANAKA Precious Metals has formulated TANAKA
Precious Metals Code of Conduct and TANAKA
Precious Metals Standards of Conduct, which are in linewith the RBA Code of Conduct, to stipulate that eachoﬃcer and employee should fulﬁll social responsibility
for CSR issues including human rights, environment,
health and safety and ethics in their daily operations.
In ﬁscal 2019, as in the previous ﬁscal year, we wereaudited by third-party institutions accredited by RBA, as
well as direct audits by customers, in multiple factories
in Japan and overseas for the evaluation of compliancewith the RBA Code of Conduct.
○ ecovadis *2 Certiﬁcation
We underwent a company-wide CSR assessment by
ecovadis concerning environment, labor and humanrights, ethics and supply chain and were awarded asilver rating again in ﬁscal 2019.
*1

AuAg

ChemicalRecovery

PGM

Semiconductor

New Business

AP

CustomerAward

Reason for the commendation

Panasonic Corporation

Encouragement Award

Contribution to substantial performance improvement
and cost reduction of on-vehicle relays throughthe development of new contact materials

Catalyst Manufacturers Association, Japan

Technology Award

Contribution to the expansion of the applicabilityof hydrophobic precious metal catalysts

FCDIC

Award in Industry

Contribution to the industry in the ﬁeld of fuel cell catalysts

NGK SPARK PLUG CO., LTD.

Excellence Prize in the material category

Overall evaluation (management, technical capabilities,
quality, contribution to cost reduction, delivery time)

Cataler Corporation

Quality Award

Contribution to quality by the achievement of zero defects

SeagateBest Partner Award

Overall evaluation (technology, quality, business)

Toshiba Semiconductor (Thailand) Co., Ltd.

Excellent Supplier Award

Excellent quality

2019 Outstanding Supplier

Overall evaluation(technical services, prices, delivery time, quality)

Advanced Semiconductor Engineering Inc.
ASE Group
TongFu Microelectronics Co., Ltd.

Excellent Supplier Award

Overall evaluation (technical services, prices, delivery time)

Unimos Microelectronics (Shanghai) Co.,Ltd.

PARTNER OF THE YEAR 2019

Overall evaluation (quality, prices, delivery time)

The Japan Society of Applied Physics

Excellence Prize in the 7th Exhibition Award

Result of a vote by participants in the academic society

ON Semiconductor

FE Perfect Quality Gold Award

Excellent quality

BE Perfect Quality Award

Overall evaluation(quality, prices, delivery time, services, the environment)

ON Semiconductor

Supply Chain Management○ Commitment to the Responsible Procurement ofMinerals With the establishment of its Responsible
Mineral Management Policy, TANAKA Kikinzoku Kogyo
K.K. promotes the elimination of human rights abuses
including child labor, ﬁnancing of terrorists, money
laundering, unfair dealings, involvement in conﬂicts andenvironmental destruction in the procurement ofminerals used as raw materials such as conﬂict minerals
including gold, tantalum, tungsten and tin, as well as
cobalt.
○ Acquisition of Certiﬁcation Based on LBMA *1 and
LPPM *2 Responsible GuidanceWith respect to gold and silver, we conduct due
diligence based on the LBMA Responsible Gold andSilver Guidance and renew the certiﬁcation every year
after an audit by third-party. For platinum and palladium
as well, we underwent a similar audit based on LPPM
Guidance and acquired certiﬁcation in July 2020.

*1 RBA (Responsible Business Alliance):
RBA is a CSR promotion organization mainly operated
by major global companies in the electronic andelectrical industries. It has established the RBA Codeof Conduct as speciﬁc CSR rules to be followedby companies.
*2 ecovadis:
In this CSR assessment agency, more than 50,000
organizations from 190 business categories and150 countries in the world are registered. Gold, silver,
bronze or no medal (four-grade evaluation) is assigned
depending on the results of the CSR assessment.

TANAKA

12 CSR REPORT 2020

LBMA Responsible Gold Guidance○ Approach to Suppliers
We approach to main suppliers to comply with the RBA
Code of Conduct and continuously conduct the surveyof their status of compliance and feeding back of theresults. We also visit some suppliers that are considered
to have a large impact on our business and involve highrisk. In ﬁscal 2019, a CSR survey was conducted on
about 200 suppliers and no serious problem was
identiﬁed in any of them.

The "Hoshi S" mark received a certiﬁcate

TOPICS to commemorate the continuous
registration of the trademark

The "Hoshi S" mark of TANAKA Kikinzoku Jewelry K.K.
was registered as a trademark in 1910 and is engravedon all products of GINZA TANAKA that have met ourquality standards, which are the strictest in the industry,
to endorse their reliable quality. This mark has received
a certiﬁcate to commemorate the continuous registrationof the trademark from the Japan Patent Oﬃce in its
project to celebrate the 150th anniversary of the Meiji
Period in Japan. The certiﬁcate is issued to trademark
rights that have been maintained since the days before
the end of the Meiji Period (July 30, 1912).

LBMA Responsible Silver Guidance"Responsible Mineral Management Policy"
http://www.tanaka.co.jp/sourcing̲policy/*1 LBMA: London Bullion Market Association*2 LPPM: London Platinum & Palladium Market

TANAKACSR REPORT 2020

13

The
Environment

Continuous Development of TrustProtection of the Global Environment

Commitment to the Prevention of Global Warming

To hand down the beautiful earth to the future is a task shared by the international community
and also a major challenge. The TANAKA Precious Metals is pursuing every possibility
to minimize the environmental impact of its business activities.

GOGO Plan 2020 ˜ Environment ˜"To be a leading company in environmental conservation in Japan

Ideal State we would like to achieve

State we need to achieve

Speciﬁc activities and measures to be a leading company
in environmental conservation can be designed and launched.
FY2015toEnvironmental activities, including protection of the environmentand contribution to biodiversity, are actively performed
to be a leading company in environmental conservation.

FY2017FY2018to

FY2020We have established the environmental action policy for the whole Group based on the mid-term business plan GOGO Plan 2020" andspeciﬁed that the "Ideal State we would like to achieve" in ﬁscal 2020 is "to be a leading company in environmental conservation in Japan."

Environmental Management System
All of our production bases in Japan have obtained ISO
14001 certiﬁcation for their environmental management

systems and make continuous eﬀorts to perform
environmental conservation activities. In particular, we
set targets for the Group as a whole to reduce CO₂
emissions (for prevention of global warming) andindustrial waste emissions (for the establishment of arecycling-oriented society) and eradicate environmental
incidents (for prevention of pollution), and aggressively
strive to meet the targets.
To promote environmental conservation activities
in a steady and smooth manner, we have set up aGroup-wide structure with the Central Environmental
Committee, which is composed of plant managers andfacility managers, at the top. In addition, SHE* PromotionOﬃce Manager Council, as well as the Environmental
Managers Sub-committee composed of environmental
managers, holds a meeting periodically to share
information and exchange opinions actively.
* SHE: Safety, Health and the Environment●

Structure to promote environmental conservation activities
TANAKA Holdings Co., Ltd.
President, executives
CSR Promotion Department
Central Environmental Committee
SHE Promotion Oﬃce Manager Council
Environmental Managers Sub-committee
Environmental Committee of each plant and facility●

List of the Facilities That Have Obtained ISO 14001 Certiﬁcation
TANAKA Kikinzoku Kogyo K.K.
Shonan Plant

October 2000

Ichikawa Plant

May 2002

Technical CenterMay 2002

Hiratsuka Plant

October 2002

Iwate Plant

January 2005

Isehara Plant

March 2005

Tomioka Plant

March 2005

Tsukuba Plant

December 2013

Taiwan TANAKA Kikinzoku Kogyo Co., Ltd.
TANAKA Kikinzoku (Ningbo) Co., Ltd.
Saga Production Headquartersof TANAKA Denshi Kogyo K.K.

May 2010
January 2019

The TANAKA Precious Metals sets a target of reducing
per-unit energy consumption by 1% each year to conformto the Act on the Rational Use of Energy of Japan.
While our energy consumption had been slightly increasing
since ﬁscal 2015 reﬂecting the favorable businessenvironment, it was reduced by 1.2% year-on-year
in ﬁscal 2019 due to a decrease in production activities
with the impacts of COVID-19 and other factors. We
aimed to reduce per-unit energy consumption to 85.3%of the ﬁscal 2013 level and met the target by reducing it
to 78.8%. In the meantime, we are also reducing CO₂
emissions steadily.
We will continue to enhance our energy saving eﬀorts
including increases in the eﬃciency of various devices andthe improvement of their operation.
〇 Introduction of Photovoltaic Power Generation
Hiratsuka Plant of TANAKA Kikinzoku Kogyo K.K. started
photovoltaic power generation in January 2020. It isestimated that the introduction will reduce energy
consumption in the whole plant by 3%.
So far, ﬁve facilities have introduced photovoltaic power
generation in our Group.

Rooftop of Hiratsuka Plant

Plant
Saga Production Headquarters of
TANAKA Denshi Kogyo K.K.

Year ofintroduction

Energyreduction eﬀect

FY2016

4%

TANAKA Electronics Malaysia Sdn. Bhd.

June 1999

FY2017

4%

TANAKA Electronics Singapore Pte. Ltd.

December 1999

Isehara Plant of
TANAKA Kikinzoku Kogyo K.K.

TANAKA100

25,000

95.6

120

102.2

100.0

100

87.0

84.7

78.8

20,00080

15,00060

10,00040

19,497 19,153 19,492 20,196 20,563 20,857 20,615

5,000

20

0

2013 2014 2015 2016 2017 2018 2019

FY

0

* Energy amount is calculated by converting electricity, gas, etc. into crude oil.
Per-unit energy consumption is calculated with the gross margin on sales in the proﬁt andloss statement as the denominator.
●

Breakdown of Energy Consumption in Fiscal 2019
Other 7.9%
Isehara 7.5%

Shonan 18.7%

Iwate 8.0%

By plant

Sodegaura 8.2%

Tomioka 16.6%

Tsukuba 9.8%

Ichikawa 13.0%
Hiratsuka 10.4%●

CO₂ Emissions by Year42,907 41,187

39,004 37,959 37,824 37,911 37,458

TANAKA Electronics (Hangzhou) Co., Ltd.

February 2005

Tsukuba Facility of
TANAKA Kikinzoku Kogyo K.K.

FY2017

4%

Hiratsuka Plant of
TANAKA Kikinzoku Kogyo K.K.

FY20193%

20,00010,000
0

2013

2014

2015

2016

2017

2018

2019

FY

* CO₂ emissions are calculated with the CO₂ emission factor of each electric power supplierin the region where each of the plants and facilities is located by each ﬁscal year.
The factors used in ﬁscal 2018 were applied again in ﬁscal 2019.
●

Industrial Waste Emissions by Year

(tons/year)

12,00010,056

10,000
8,000

5,598

6,000

Eﬀorts to Reduce Waste
The TANAKA Precious Metals sets a target of reducing
industrial waste emissions by 2% each year from the baseﬁscal year (average of the emissions from ﬁscal 2011 to 2013).
We aimed to reduce the emissions by 64% from the baseﬁscal year to 3,620 tons in ﬁscal 2019 but failed to meet
the target with the reduction rate of 50% (5,080 tons). The
failure was attributed to the start of the full-scale operationof the FC Catalyst Development Center in Hiratsuka,
Kanagawa and Sodegaura Plant in Sodegaura, Chiba, as
well as the impact of the disposal of eﬄuent as industrial
waste when eﬄuent treatment was suspended due to an
environmental incident. We will promote further measures

to control the waste generated in association with the
expansion of our business.

14 CSR REPORT 2020（%）

30,00030,000Screen at the main entrance

1%

March 2013

Per-unit energy consumption (ratio to the FY2013 level)（kL）

40,000FY2016

November 2000

Energy consumption

50,000Shonan Plant of
TANAKA Kikinzoku Kogyo K.K.

Electroplating Engineers of Japan Ltd.

Energy Consumption and Per-unit Energy Consumption by Year

(tons/year)

August 1999

TANAKA Electronics Taiwan Co., Ltd.

●

4,000

4,339

4,028

3,714

4,165

5,080

2,000
0

Base year(Average of 2011
to 2013)●2014 2015 2016 2017 2018 2019

FY

Breakdown of Industrial Waste Emissions in Fiscal 2019

Other 3%

Other 5%

Hiratsuka 1%

Wood waste 1%

Tsukuba 2%

Waste oil 1%

By plant

Waste
plastics
1%

By itemShonan 17%
Ichikawa and Sodegaura 77%

Waste alkali 24%

Waste acid 68%

TANAKACSR REPORT 2020

15

The
Environment

Continuous Development of TrustProtection of the Global Environment

Reduction of Water Consumption
While there is growing concern over water shortage on
a global scale, we are making eﬀorts to reduce water
consumption in our business activities.
The water use in the TANAKA Precious Metals as a wholereached a peak in ﬁscal 2017 and has been on a downward
trend since then. By plant, Shonan Plant and Tomioka Plant
account for around half of the water consumption.
We will continue to strive for the eﬀective use of water
resources through the recycling of water in our plants
based on eﬄuent treatment along with the improvementof processes.

●

Management Thereof (PRTR* Act), we notify the national
government of the amounts released in the environment
and the amounts transferred to outside the facilities.
The amounts released from the TANAKA Precious Metals
as a whole were 159 kg in ﬁscal 2019. Most of themwere released to the air and there was no release tosoil or landﬁll.
We will continue to be committed to the proper
management of chemical substances in businessactivities to prevent environmental pollution.
* PRTR: Pollutant Release and Transfer Register

Environmental Incident Eradication Activities
To prevent air pollution, water pollution and soil pollution,
we have set internal limits that are even stricter than thelevels required by law and regulations. In particular, theinternal limits for air and water pollutants are set to be
50% of the regulatory values in principle.
In case of any environmental incident (such as an excess
over the internal limit), we respond promptly to it andstrive to identify the cause and prevent its recurrence. We
convey information internally through "ﬂash reports onenvironmental incidents" and submit reports to relevant
government bodies in accordance with the reporting andnotiﬁcation standards. While we had ﬁve environmental
incidents in ﬁscal 2019, we took corrective measures
immediately and have worked to prevent their recurrence.

Water Consumption by Year（m³）

400,000
300,000

303,245304,771

313,643

308,187

307,802

2015

2016

2017

2018

2019

200,000
100,000
0●

FY

Breakdown of Water Consumption in Fiscal 2019
Other 4.3%
Isehara 3.1%

Shonan 29.0%

Tsukuba 5.6%
Sodegaura 6.4%

Prevention of Environmental Pollution
As to the substances speciﬁed under the Act on Conﬁrmation,etc. of Release Amounts of Speciﬁc Chemical Substancesin the Environment and Promotion of Improvements to theConservation of Biodiversity

By
plant

Hiratsuka 6.6%

Location

Ichikawa 11.5%

Tomioka 19.1%
Iwate 14.4%

Total Release and Transfer Amountsof PRTR-designated Substances●

Transfer

Release（kg）

120,000

70,62966,30458,75840,000

4,770

2,066

2015

2016

205

2017

438

159

2018

2019

FY

Ordinary
management
Response toincidents

Landﬁll
0.0%

Release to
public waters
1.8%

TANAKA

2 Tsunashima Barashima (Yokohama, Kanagawa)Transplanted 500 orange
daylilies in November 2019

2021: 2,000 plants
2023: 10,000 plants

3 Koajiro Coastal Area Zone B (Miura, Kanagawa)Transplanted 200 coastal
daylilies in March 20202021: 500 plants
2023: 2,000 plants

On November 2, 2019, 500 orange daylilies weretransplanted in Tsunashima Barashima along Tsurumi
River. Eleven of our employees and their families also
participated in the event together with NPO staﬀ.

Flash reports onenvironmental incidents
Reporting andnotiﬁcation standards

Coastal daylilies

Opening of an "eco cafe"
On September 18, 2019, we opened an "eco cafe" inour Headquarters in Tokyo Building. A small aquarium
was created in the oﬃce building on the day and many
employees enjoyed watching creatures from Tsurumi
River.

Small aquarium
ReleaseTransfer

Release to the air 98.2%

In addition to the transplantation of orange daylilies, theevent included a search for creatures and boat riding.

Transfer as waste 99.8%● Number of Environmental Incidents（Cases）86420Water pollution

Air pollution

Search for creatures

2

4

2015

Moreover, Dr. Kishi gave a lecture on the Multi-natureRiver Development Blooming Dolphin Hill Project while aworkshop was also organized to create a "basin address,"which aims to recognize each location from a natural
perspective. Thus, the event oﬀered an opportunity tocarefully think about various issues ranging from biodiversity
to disaster prevention.

Others

1

2016

1

1
1

1
1

3

3

2017

2018

2019

Lecture by Dr. Kishi
FY

Boat riding

Management ofvoluntary standard values

Tawny daylilies

Transfer to sewage
0.2%

Description
Voluntary standard values are set to be 50% of the legal standards
Quick communication of information in the event of an environmental incident(The Central Environmental Committee checks cause analysis and actions to address it)
Standards concerning reporting and notiﬁcation to relevant government bodies
in case of an environmental incident

Year of establishment

A video of the event is posted on our website.

1974
2002
2004

* Deﬁnition of an environmental incident: Non-compliance with laws and regulations, excess of voluntary standard values, complaints from neighbors, minor accidents resolved within the site, etc.

16 CSR REPORT 20202021: 1,000 plants
2023: 4,000 plants

Breakdown of PRTR-designated Substances in ﬁscal 2018

Release to soil 0.0%

Major Internal Rules
Item

Future plan

Transplanted 500 tawny
daylilies in March 2020

Transplantation of Orange Daylilies
in Tsunashima Barashima

101,51580,000●

Activity

Maru Pond, the headwater of Tsurumi River
1(Machida, Tokyo)

157,517160,000

0

As an initiative to conserve biodiversity, the TANAKA Precious Metals started to cooperate with Tsurumi River Basin
Networking, which is an NPO in Yokohama, Kanagawa (represented by Dr. KISHI, Yuji), in ﬁscal 2019. We support theMulti-nature River Development Blooming Dolphin Hill Project, which was launched by the NPO in April 2019. Dr. Kishi
has named Tama Miura Hills "Dolphin Hill" after the dolphin-like shape of the hills,
Hachiojiwhich range from the eastern side of Mt. Takao to Machida, Kawasaki, Yokohama,
1
Tama River
Tama Hills
Mt. Takao
Yokosuka and Miura Peninsula.
Tsurumi Rive
Machida2 Kawasaki
In this project, alternative and attractive indigenous plants that need only small
Yokohama
Sakai
maintenance work (e.g. cow parsnip, tawny daylily, orange daylily and coastal daylily)
River
Tama
Hills
will be replanted in the places that are covered by exotic species causing hay fever,Tokyosuch as hybrid ryegrass, therefore have to be treated regularly with weeding, etc.
Bay
The project aims to create safe and biologically diverse multi-nature biotopes.
Miura Hills
Cow parsnips show beautiful ﬂowers from April to May while larvae of old world
3 Miuraswallowtail grow in the plants. The varieties of daylily also bloom beautifully from July
Peninsula
The shape of Tama
KoajiroHills looks liketo September and various species of swallowtail butterﬂies such as the Chinese Miuraa dolphin.
windmill are attracted to the ﬂowers to suck nectar.
We support this project in three locations of the Dolphin Hill.

https://www.tanaka.co.jp/about/csr/

TANAE, Akira, then president, also joined the workshop

By coincidence, Typhoon Hagibis hit the Kanto Region
and caused severe damage on October 12, three weeks
after the event. Those who attended the workshop
provided comments such as "I was able to respondcalmly because I knew my basin address" and "I waswatching the situation of the river whose basin covers
the location of my house through live cameras of thelocal government, instead of collecting information on
another river where the embankment collapsed."
TANAKACSR REPORT 202017

Community
Involvement

Continuous Development of TrustContribution to Local Communities and Society

Human Resource Development

The TANAKA Precious Metals aims to develop activities that can contribute to the local communities and countries withwhich we are linked through our business activities so that they can be more healthy and prosperous. We are developing
support activities as corporate eﬀorts, as well as volunteer activities of the employees, in various places with focus on continuity.

Promotion of Sports

Tokyo 2020 Oﬃcial Supporter
TANAKA Holdings Co., Ltd. has signed anagreement with the Tokyo Organising Committeeof the Olympic and Paralympic Games to become
a Tokyo 2020 Oﬃcial Supporter in the category of"Precious Metals and Jewelry" under the Tokyo
2020 Sponsorship Programme.

Precious Metals and Jewelry

TOPICS

Participation in the Making medals
from urban mines!
Everyone's Medal Project"

TANAKA Kikinzoku Kogyo joined this project, which isorganized by the Tokyo Organising Committee of the
Olympic and Paralympic Games, through NTT DOCOMO,
INC. and the Japan Environmental Sanitation Center, which
are the collaborators. In this project, which aims to help
establish recycling and realize a sustainable society,metals are recovered from used mobile telephones andother small appliances to create medals to be awarded to
the winners in the games from the metals. We are in
charge of the recycling of precious metals in the process to
produce medals and have mainly reﬁned gold and silver.
The project recovered the amount of metals necessary forabout 5,000 gold, silver and bronze medals in total for the
Olympic and Paralympic Games over two years from April
2017. We hope that the recycling of precious metals,
which are limited resources, is promoted more throughthis project.
1

2

3

Certiﬁcation as a Tokyo Sports Promotion
Company and as a Sports Yell Company
TANAKA Holdings Co., Ltd. sponsors various sports eventsand also organizes health-promoting events, a program toexperience boccia in employee training and other programs
that encourage employees to have interaction with eachother and improve their health through sports activities.
In addition, we became an oﬃcial partner of the JapanesePara-Sports Association (JPSA) in 2012 and started toco-sponsor the Japan Blind Football Association (JBFA)
and the Japanese women's blind football team in 2017. In
recognition of those activities, TANAKA Holdings wascertiﬁed as a Tokyo Sports Promotion Company by the
Tokyo Municipal Government for ﬁve
consecutive years from ﬁscal 2015 andas a Sports Yell Company by the JapanSports Agency for threeconsecutive years fromﬁscal 2017, respectively.

2019

Support of and Participation in Sports
for People with Disabilities
TANAKA Kikinzoku involves employees in Japan ParaChampionships organized by the Japanese Para-Sports
Association, as well as domestic and international
competitions of blind football, as cheering spectators andvolunteers. We also organize events to experience sports
for people with disabilities at domestic bases, as well as
programs to experience such sports in the corporate
sports festival. With the cooperation of the Japan Blind
Marathon Association, we experienced "escort walk"to walk close to a race walker while securing the courseand giving instructions on which way to move in thecorporate sports festival in ﬁscal 2019. In addition, as a
new initiative, we held "Para-Sports Park! - Blind Soccer
Experience Event" in collaboration with Hiratsuka City, inwhich some of our bases are located. We will continue to
conduct activities that can promote the understandingof sports for people with disabilities through various
opportunities including spectating
and cheering and volunteer activities.

TANAKA Kikinzoku Memorial Foundation○ Grants for Research on Precious Metals
This grant program has been carried out every year
since ﬁscal 1999 to support research and development
on new technologies to which precious metals cancontribute. We received a total of 198 applications forthis 21st invitation and provided grants of 16.1 million
yen in total to 26 research projects.
"Creation of recycling technology to establish a precious metals
recycling industry from E-waste (electronic waste) in the world"
Gold Award
2 million yen

trees was achieved, to give "double support," which
consists of donation through a foundation to maintainthe cherry blossom trees and exhibitions of local
products to assist the producers in the aﬀected area.
The exhibition in ﬁscal 2019 extended the range of the
products and involved all
worksites in the TANAKA
Precious Metals to widen
the support.

Professor KONISHI, Yasuhiro,
Osaka Prefecture University *Co-sponsorship of Robot Contest for TechnicalCollege Students (Kosen-Robocon)"Unravel the mysterious gold surface at a molecular level"
Dr. YAMADA, Kazuhiko,Gold Award
2 million yen

Associate Professor, Kochi University* The position is as of March 31, 2020.

○ Scholarship Program
We launched the program that aims to support academic,
technological and socio-economic development inﬁscal 2018. In ﬁscal 2019, as in the previous ﬁscal year,
scholarships were provided to three undergraduate
and postgraduate students majoring in science andtechnology at Tohoku University. We will continue tovalue the connection with the scholarship recipients.
○ Support for Recovery
from the Great East Japan Earthquake
The "Bond of Love - Cherry Blossom Trees Planting 135"
program, which was launched in 2013 as a volunteer
initiative to assist the recovery of the Tohoku Region
from the Great East Japan Earthquake, marked its
seventh year. We upgraded the activities from ﬁscal
2018, when the goal of planting 135 cherry blossom

Competition of ideas - Robot Contest of National
Colleges of Technology (Kosen-Robocon) is an event
where technical college students think outside the box
and create robots by themselves to experience the joyof manufacturing. Students from 62 campuses of 57
technical colleges all over Japan compete in apreliminary round in eight regions, and the 25 teams
that have won the round move into the national
competition held in Tokyo.
The TANAKA Precious Metals has co-sponsored the
Robocon for technical college students since 2012 tosupport manufacturing activities of young engineers.

Main Activities
Donation andFund-raising Activities

We participated in a program to purchase sweet potatoes from Zenan Homeless Social Welfare
Foundation to support single mothers.
TANAKA Electronics Taiwan Co., Ltd.

January to March 2020

Sports Promotion
Activities

Our employees worked as volunteer staﬀ at a water station in the Penang Bridge International Marathon.

Cultivation of
Human Resources
and Developmentof Art and Culture

We invited Professor MAEDA, Hirotomi from Department of Crafts, Faculty of Fine Arts, Tokyo Universityof the Arts as a lecturer and organized a precious metals workshop to create original silver spoons.

Local Cleaning
Activities

TANAKA Electronics Malaysia Sdn. Bhd.

TANAKA Holdings Co., Ltd.

No. of participants: 26

No. of participants: 59

November 2019

August 2019

The following plants and facilities implement activities to clean plants, their neighborhood and otherareas in a regular manner.
Plants and facilities of TANAKA Kikinzoku Kogyo K.K., Saga Production Headquarters of TANAKA Denshi Kogyo K.K.,
Hiratsuka Oﬃce of Electroplating Engineers of Japan, Limited, Main Store (Ginza) of TANAKA Kikinzoku Jewelry K.K.,
TANAKA Electronics Singapore Pte. Ltd., TANAKA Electronics (Hangzhou) Co., Ltd.

Procedures of the reﬁnement① Apply a special solution to extract gold by dissolution and reduction reaction. ② Filtrate and dry
the extracted solution to turn it into powder (gold powder). ③ Melt the gold powder at a hightemperature and put it in cold water to turn the gold into grains.

TANAKA

18 CSR REPORT 2020

For other activities, see our website: https://www.tanaka.co.jp/about/csr/communication.html
TANAKACSR REPORT 202019

HumanRightsContinuous Development of TrustLabor Practices

Active Role of Each Employee

Support for Employees to Achieve a Balance between Child Care and Work

While employees are being diversiﬁed, the creation of a workplace environment where each

We operate various programs to develop a workplace environment where employees can achieve a balance between
child care and work, including those which exceed the legal requirements. We will continue to help employees achievea balance between child care and work from the perspectives of work style reforms and work-life balance.

of them can fulﬁll their potential is essential for the future of the TANAKA Precious Metals.
We are working to improve the workplace environment
from various aspects to ensure that diverse employees can play an active role.

1. Systems that exceed the legal requirements【Special paid holidays for employees whose spouses gave birth】

Work Style and Vacation Style Reforms
and Active Roles of Diverse Employees
The TANAKA Precious Metals aims to create a workplaceenvironment where all diverse employees can work
vividly. As part of our commitment to it, we review work
styles and vacation styles for their improvement througha composite approach.

Annual Paid Holidays
While the Act on the Arrangement of Related Acts toPromote Work Style Reform was enforced in April 2019
to require companies to have their employees takeﬁve or more annual paid holidays in a year, we have

In JapanAnnual paid holiday (5 or more days)
utilization rate

2018

2019

Employees whose spouses gave birth can take three special paid holidays to spend time
for hospitalization, discharge and notiﬁcation.

91.1%

100%

Average numberof annual paid holidays taken

11.5 days

12.9 days

Child care leave can be taken until the child reaches 18 months in principle(Manufacturing units)11.9 days

12.2 days(or up to 2 years when the criteria are met).

(Indirect units)13.2 days

14.5 days

10.37 hours

14.34 hours

Average service years: male

13.3 years

13.8 years

The working hours can be reduced to six hours in principle or ﬁve hours at the request of the employee.

Average service years: female

11.4 years

12.1 years【Sick/injured child care holidays】

Nursing care leave

1 person1 person

Reduced working hours for nursing care

1 person1 person

Average overtime hours

promoted the rule across the Group since ﬁscal 2018.
The achievement rate was 100% in ﬁscal 2019.

Support for Employees to Achieve a Balance between Nursing Care and Work
We take various initiatives to develop a workplace environment where employees can balance nursing care and work.
1. Systems that exceed the legal requirements【Nursing care leave】【Child care leave】【Reduced working hours for child care】
This program is applicable until April 15 of the year when the childis a second-grade elementary school student.

This holiday can be taken until April 15 of the year when the child is a second-grade elementary school student.
2. Encouragement of male employees to take child care leave, etc.
We strive to inform employees of the internal systems related to child care and create an environment where
employees can use them easily through the distribution of a leaﬂet to the employees whose spouses gave birth,as well as their superiors, and the distribution of a booklet in manager training.
The number of male employees who take child care leave has been
● Number of employees who took child care leaveon an upward trend since ﬁscal 2016. With 16 male employees(persons)
Male (in Japan)
Female (in Japan)
taking child care leave in ﬁscal 2019, which was a record high,70
the eﬀects of our eﬀorts are gradually becoming apparent.
61
60
56
56
55
We will continue to expand the programs to help employees
50
achieve a balance between child care and work.

for each member in need of nursing care.

41

40

Employees can take nursing care leave for 365 days
【For superiors】【For employees whose spouses gave birth】

30
20【Reduced working hours for nursing care】

10

The working hours can be reduced to six hours in principle0

or ﬁve hours at the request of the employee.
2. Establishment of consultation services
Consultation services are available in and outside the company
to give employees advice about nursing care.

16
0

2015

4

3

5

2016

2017

2018

2019

FY

【Booklet distributed in manager training】

3. Provision of information to employees
To help employees obtain information on nursing care before they face the issue, we distribute a relevant
booklet in age-based training and provide information via the corporate intranet.

Acquisition of Kurumin Certiﬁcation
TOPICS (4 Group companies)

The leaﬂet for superiors mentions that they should encourage employees
to use the program at their request.

TANAKA NOW

Companies of the TANAKA Precious Metals Group have been certiﬁed as childcare
support companies by the Minister of Health, Labor and Welfare. The certiﬁcation is
granted when a company that has developed an action plan based on the Act on
Advancement of Measures to Support Raising Next-Generation Children achieves thegoals set under the plan and satisﬁes certain criteria. We will continue to work for the
maintenance of the Kurumin Certiﬁcation.

I took child care leave for one month when my wife returned home from her parents' house after giving

Certiﬁed companies: TANAKA Holdings Co., Ltd., TANAKA Denshi Kogyo K.K.,
Electroplating Engineers of Japan Ltd., TANAKA Kikinzoku Jewelry K.K.

even harder for my family after return I to work.

TANAKA Kikinzoku Kogyo K.K. is currently working to acquire the certiﬁcation.
TANAKA

20 CSR REPORT 2020

birth to our second child.
Our ﬁrst child was also still small, so I took the leave to reduce the burden of raising two children on mywife even if only slightly. However, I struggled with taking care of them because I had not got used to it.
It was a precious experience for me because I deeply learned how hard it is to raise children and also
witnessed the growth of my children that I was able to see only at that time beside them.
I spent more time with my family during the child care leave, which made me think that I should work
Production Engineering Department, Business Management Division,
CHIGAMA, Yuhei Leader,
TANAKA Kikinzoku Kogyo K.K.
TANAKACSR REPORT 202021

HumanRightsContinuous Development of TrustLabor Practices

Active Role of Each Employee

Employment of Persons with Disabilities

Mental Health

Human Resource Development

To enhance the employment of persons with disabilities,
we regularly participate in an event for the recruitmentof persons with disabilities and our plants and facilities
actively accept interns from local schools for handicappedchildren. Our system to help employees adapt themselvesto the workplace (job coach program) is also used for job
retention of the recruited persons with disabilities.

Recruitment of Global Employees
We also hire non-Japanese employees for globalization.
To help them get used to life in Japan quickly after theiremployment, we provide various support for their life inJapan including pickup at the time of arrival in Japan andassistance with paperwork for living in Japan. They canalso learn Japanese using the language training programs
designated by the company.

The TANAKA Precious Metals is cultivating personnel in aplanned manner through systematic training programs,
ranging from new employee training to manager training,
to ensure that the growth of each employee leads tothe vitalization of the whole organization. "Jump-up 35"
seminar and "Vital 45" seminar are common training for
all departments to have employees look back upon
their past careers and establish future targets for theirfurther growth and success. At the same time, sincethose seminars bring Group employees of the sameage together, the participants can develop horizontal
ties, irrespective of whether they were hired as new
graduates or mid-career employees, and also stimulate
each other. We also organize basic training on precious
metals and technology and a QC and QE course toimprove knowledge and skills on precious metals.

CSR Tsushin

With the recognition that the management of the mental
health of employees is an important matter, we promote
the improvement of a workplace environment including
human relationships and take wide-ranging initiatives suchas the early detection of those with mental disorders.
○ Consultation Services
Nurses are deployed at the health management oﬃce
of major worksites on a full-time basis to consult with
employees about their physical and mental health issues.
External consultation services have also been set up andemployees and their families can use the services byphone and email. Employees can also undergo personal
interviews and counseling.
○ Stress Check
We have conducted stress checks for all employees
since ﬁscal 2016. In this initiative, employees check theirown mental state and each workplace assesses healthrisks comprehensively through group analysis to improve
the workplace environment. Speciﬁcally, we implement a
program to practice assertion for the improvement of
workplace communication.

As an internal communication tool for our CSR activities,
we issue "CSR Tsushin" (CSR daily news) every day from
April 2012. The 1,900th issue was published in July
2020. Subjects related to the core issues of ISO 26000,
such as organizational governance, human rights, theenvironment, labor practice and community involvement,
are covered and the articles are prepared by the staﬀ
members of CSR Promotion Department in charge ofthe respective subjects. CSR Promotion Department
distributes the newsletter to departments of the plants
and facilities by email every day and the departments
display it on bulletin boards in worksites, canteens, etc.
In 2018, articles extracted from the back issues werere-edited in one brochure named "Book to Make Use of
CSR Tsushin," which was distributed to departments sothat they can use it to raise awareness of CSR activities
and for other purposes. We will update the data forevery 100th issue and add articles and update the bookfor every 1,000th issue.

Reemployment of Retired EmployeesBook to Make Useof CSR Tsushin

Based on the Law concerning Stabilization of Employmentof Older Persons, any employee who has reached theretirement age of 62 can continue to work if they wish
to do so. The period of the reemployment contract is
one year in principle and the contract is renewed upon
mutual agreement between the company and theemployee. Employees can be reemployed until theyreach 65 as a general rule.

CSR Tsushin is displayedin canteens, etc.

TANAKA NOW
When the then president said that it would be considered as a success if CSR Tsushin continued forsix months, I shouted "You just wait!" (in my mind, of course). If it is initiated, it must be continued for● Education Program

New employee (1st year)

2nd to 5th year

at least 10 years in any event. "If we do it, we should start it in a proper style," said the then manager

Mid-level and experienced

Newly appointed
president training

Director andexecutive training

Newly appointed
director and newly
appointed executive
training

Executive staﬀ training(business school)

Management training(advanced)

Quasi-managementstaﬀ training

Management training(intermediate)

Management training(beginner)

Manager training

Compulsory education period

Retirement age of 62

of the department. The preparation started with the format and we asked Communications andAdvertising Department to design it. As to who prepares the newsletter and how, we decided that adiﬀerent person is appointed by rotation every day to prepare each issue on a PowerPoint slide.
What does CSR Promotion Department do? What is CSR in the ﬁrst place? Setting these issues as
the starting point, the newsletter explained what CSR is, who CSR Promotion Department members
are and what jobs the department does. We searched for topics from the pivotal issues of our jobs
including safety, the environment, community involvement and organizational governance, which are

40 y. o.

45 y. o.

50 y. o.

55 y. o.

60 y. o.

"Jump-up 35"
seminar

Refreshment
leave"Vital 45"
seminar

Refreshment
leave"GO-GO (55)"seminar

Refreshment
leave

Career improvement
training for young
employees

Elder training

Follow-up training

Introductory training

Common training
for all departments

35 y. o.

core subjects of ISO 26000. While CSR means corporate social responsibility and involves business
continuity, CSR activities are not something special but may include the whole business activities, orin other words, all daily activities ranging from manufacturing to indirect duties when you look atthem from a diﬀerent angle. Eight years have passed since the ﬁrst issue and the 1,900th issue waspublished. The 10th anniversary is coming soon. It will be a milestone that demonstrates our steadyeﬀorts and also merely a checkpoint. I appreciate your continued support for CSR Tsushin.

Speciﬁc education for technologicaland production departments

Promotion Department, CSR & Corporate Communications Division,
YAMAMOTO, Nobuo CSR
TANAKA Holdings Co., Ltd.

Engineer cultivation course
Basics of quality
engineering
Basic course on
analysis

2nd year: Introduction to patents
3rd year: Practice on patents, basics of precious metals,
basic education on technology
4th year: Applied patents, basic education on technology
5th year: QC and QE course

・Instruction is given by internal lecturers.
・Patent strategy / professional for commercialization / acquisition of Ph.D. /study abroad, etc.
Monozukuri University

Introductory course, beginner classIntermediate class

Skill transmission classdistance learning, e-learning / acquisition of qualiﬁcations

TANAKA

22 CSR REPORT 2020

TANAKACSR REPORT 202023

Continuous Development of TrustLabor Practices

Creation of a Safer Work Environment

Introduction of Examples of Safety Measures Taken to Address Priority Issues

The creation of a workplace environment where employees can work safely with a sense of security is a challengethat is profound and most important for companies. The TANAKA Precious Metals strives to ensure the safety andhealth of employees while focusing on the development of relationships that facilitate mutual cooperation between them.

Example1

Getting caught

Hiratsuka Plant, AuAg Company

Tsukuba Facility, PGM Company

Before improvement

Before improvement

After improvement

After improvement

GOGO Plan 2020 ˜ Safety ˜ "Give top priority to safety, and establish a secure and cheerful workplace
Ideal State we would like to achieve

State we need to achieve

Employees cooperate with each other to maintain a safe,
secure and cheerful workplace

Employees have enhanced their awareness of safety andcan ensure their safety by themselves
FY2015to

FY2017FY2018to

FY2020Having gone through the "State we need to achieve" in ﬁscal 2017 and aiming to be the "Ideal State we would like to achieve" in ﬁscal
2020 based on the mid-term business plan "GOGO Plan 2020," we will promote safety management activities under the core safety
policy "Give top priority to safety, and establish a secure and cheerful workplace."

Review of Overall Safety Activities
With the aim of ensuring that "Employees cooperate with eachother to maintain a safe, secure and cheerful workplace,"
which is the "Ideal State we would like to achieve" in ﬁscal
2020, our plants and facilities perform safety activities on adaily basis with the safety managers playing the main roleaccording to the annual policy "Give top priority to safety, andestablish a secure and cheerful workplace." We have also
undergone a safety diagnosis of the Japan Industrial Safety
and Health Association every year since ﬁscal 2015 and madeeﬀorts with focus on the reduction of unsafe situations.
As in the previous ﬁscal year, our plants and facilities took
safety measures to address the priority issues selected foreach of them such as "getting caught" and "chemical and burninjuries" in ﬁscal 2019.
The number of occupational accidents in ﬁscal 2019 was
13, which was the lowest in the last 10 years. We willcontinuously make maximum eﬀorts to identify residual
risks and take measures to address them.
In the meantime, the number of traﬃc accidents was 57. The
number has been around 60 over the past 10 years and many
rear-end accidents occurred to cause damage.
In ﬁscal 2020, which is the ﬁnal ﬁscal year for GOGO Plan
2020, we will continue to enhance safety management
activities and aim to create a safer workplace environment.

●

There was a risk of getting caught at the openingof the gear case, so a cover was attached to eliminate
the gap into which hands or ﬁngers can be inserted.

There was a risk of getting caught in the exposed chain,etc., so a cover was attached to eliminate the gap into
which hands or ﬁngers can be inserted.

Accidents
Example５0 (cases)

４０

2

36
31

29

３０

23

23

２０

Chemical and burn injuries

Isehara Plant, PGM Company

25

23

Before improvement

Shonan Plant, Chemical & Reﬁning Company
After improvement

After improvement

After improvement

18

16

13

１０

0

●

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019 FY

Traﬃc accidents

Safety valve

100 (cases)
82

8０

6０

72

72

62

60

59

59

55

57

54

4０

There was a risk of scattering of liquid due to an increase ininternal pressure to cause chemical injuries, so safety valves andsensors were attached to enable the sensor to stop the metering
pump when the pressure has reached an abnormal level.

Example3

2０

0There was a risk of getting burnt with the exposed bodyof the electric furnace, so it was covered with heat-resistantcurtains and safety fences to avoid body parts from touching
any high-temperature section.

Sensor

2010

2011

2012

2013

2014

2015

2016

2017

2018

2019 FY

Fall

Tomioka Plant, AuAg Company

Isehara Technical Center, Global Marketing / R&D Division

Before improvement

Before improvement

After improvement

After improvement

TANAKA NOW
To maintain zero accidents, while also working to improve unsafe situations (of machines, equipment, materials, etc.), we
conduct safety campaign activities once a week or so as a safety measure to address priority issues with focus on
people's awareness, actions and movements that can cause unsafe actions. Themes for raising awareness are selectedfrom accidents and serious potential accidents, as well as daily reports on potential accidents, and a safety action slogan
including the themes is chanted by all staﬀ members in each workplace every morning while they point at the slogan.
Safety cannot be achieved in a passive manner. We all need to be more sensitive to (aware of) danger and become able
to respond to it (avoid the danger) with active and positive actions. While introducing ideas and measures to make theactivities amusing and interesting, we will further expand the activities involving all employees in cooperation withmanagers in a way to move the hearts of the workers so that we can continue to maintain zero accidents in the future.

There was a risk of fall due to a gap on a stage
over pipes, so the gap was closed to avoid a footfrom entering it.

There was a risk of falling while carrying burdens
on stairs due to diﬃculty in checking the steps,
so a freight elevator was installed.

SEITA, Kazuyoshi Safety Manager, Hiratsuka Plant, AuAg Company, TANAKA Kikinzoku Kogyo K.K.
TANAKA

24 CSR REPORT 2020

TANAKACSR REPORT 202025

Continuous Development of TrustLabor Practices

Creation of a Safer Work Environment

Commitment to the Health Declaration

Health Initiatives(1) The company aims to cultivate a culture that prioritizes safety and health,based on the belief that employee health is an important driving force for the business.
(2) The company aims to create a workplace environment in which employees can work in healthy,
happy and positive circumstances.
(3) The company takes a comprehensive approach to maintain and improve the health of its employees and their families,
to promote a healthy work-life balance, and to improve productivity, aiming to create a workplace that encourages
the participation of its diversiﬁed employees.

Acquisition of Silver Certiﬁcation as Healthy Companies

We issued the "Healthy Company Declaration" to the Tokyo Federation of the National
Federation of Health Insurance Societies and actively promoted healthy and productivity
management and health maintenance. As a result, we acquired Silver Certiﬁcation as Healthy
Companies in August 2019.
Certiﬁed companies: TANAKA Holdings Co., Ltd. (Silver Certiﬁcate No. 808), TANAKA Kikinzoku
Kogyo K.K. (Silver Certiﬁcate No. 807), TANAKA Denshi Kogyo K.K. (Silver Certiﬁcate No. 809),
Electroplating Engineers of Japan Ltd. (Silver Certiﬁcate No. 810)
TANAKA Kikinzoku Jewelry K.K. has been making eﬀorts to acquire the certiﬁcation since September 2019.

TOPICS

CSR Management

Approach to CSR

While giving top priority to the health of employees and their families, the TANAKA Precious Metals promotes theprevention of diseases and the maintenance and improvement of their health.

TOPICSContinuous Development of Trust

We aim to perform activities to fulﬁll corporate social responsibility (CSR) not as something isolated from daily operations
but as part of our business activities. In addition, the basic approach to all stakeholders mentioned in the Mission Statement
has underpinned our CSR activities consistently since our early days. For example, we have continued the recycling ofbullion (see P6-7) as part of our daily activities since our founding, which is symbolized by the slogan "Any bullion is money,"and it is a typical initiative to reduce environmental impact. We continuously promote activities to incorporate CSR into ourdaily business operations through community involvement, which is represented by social contribution activities (seeP18-19), as well as activities to conserve biodiversity in the environment (see P17) and other initiatives.
Mission Statement

Having spent more than 130 years in business since its foundation, we set our basic approach to all corporate activities, including thosefor corporate social responsibility (CSR), in addition to the improvement of quality, productivity and technology, in the Mission Statement.

Corporate Philosophy
and Code of Conduct

The Corporate Philosophy states that we will lead the precious metals industry, implement various business continuity activities including
the conservation of the global environment and work for the creation of a prosperous society based on the basic approach mentioned in
the Mission Statement. For the realization of the Corporate Philosophy, we specify ﬁve basic stances on actions that should be consideredin daily activities as Code of Conduct, along with the Mission Statement.

Code of Conduct andStandards of Conduct

We describe the principles of corporate activities to fulﬁll social responsibility and contribute to the creation of a sustainable society in ourdaily activities in the Code of Conduct and the Standards of Conduct. They have been set in accordance with the seven core subjects of
ISO 26000 and based on respect for internationally recognized standards in addition to compliance with domestic laws. We have alsoestablished a proper management system to control compliance with the Standards of Conduct.

TANAKA Precious Metals Code of Conduct
Organizational governance
Human rights
Work practices
Environment
Fair business practices
Consumer issues
Community participation and community development

Silver Certiﬁcate No. 808

TANAKA Precious Metals Standards of Conduct
Human rights

1)Do not behave in any way that discriminates on the basis of nationality, race, ethnicity, skin color, sex, age, religion, beliefs, social status, ancestry, property,
existence of physical or mental disabilities or political views.
2)Do not use any child labor or forced labor.
3)Provide an appropriate work environment for young workers.
4)Appropriately manage working hours and payment of wages.
5)Do not mistreat or unjustly coerce someone using your position in work or in sales (i.e., power harassment) through harassment, disdain or words.
6)Do not engage in any speech or conduct related to sex in opposition to the feelings of those around you or the person you are speaking with (i.e., sexual harassment).
7)Do not slander or denigrate any company or individual.

Work practices

1)Prioritize respect for human life, and comply with laws and ordinances related to occupational safety and health.
2)Understand the importance of systematic and continuous activities related to health and safety, and actively take part in driving these activities.
3)Understand the dangers and mental and physical hazards related to your own work, prepare for emergencies and implement training,and strive to take measures for disaster and accident prevention.
4)Respect the right of employees to participate in collective bargaining and rallies.
5)Provide appropriate employee beneﬁts.

Environment1)Comply with environmental regulations, regional agreements and in-house rules.
2)Promote the thorough control and reduction of chemical substances that may have a harmful impact on the environment.
3)Promote the conservation of energy and resources, and the reduction of CO₂ emissions and waste materials.
4)Promote appropriate management of water resources.
5)Actively work to recycle precious metals.

Fair businesspractices

1)Comply with laws and ordinances to maintain anti-monopoly laws and other fair competition rules, and compete fairly and freely.
2)For gifts of money and goods, business entertainment, donations and political contributions, behave appropriately and comply with laws, ordinances and in-house rules.
3)Do not commit bribery, corruption, extortion or embezzlement.
4)For the import and export of goods and technologies, comply with international treaties, laws, ordinances and in-house rules and follow the appropriate
and necessary procedures.
5)Do not use a dominant position to engage in such behavior as unilaterally changing the terms of business or forcing a purchase.
6)Respect intellectual property rights and do not infringe on them.
7)Have absolutely no dealings with anyone with connections to antisocial groups or armed groups.
8)Contribute to establishing a relationship of mutual cooperation and trust with other businesses.
9)Along with following company rules regarding trade secrets, and controlling and protecting them, do not leak or disclose trade secrets to others or use without permission.
10)Do not behave in any way that is problematic in terms of business ethics, or act or conduct yourself individually in opposition to the proﬁts of the company.
11)Appropriately control company assets (information, products, merchandise, equipment, machinery, consumables, intellectual property,
tangible and intangible assets such as the brand) and do not use these assets illegally or unfairly.
12)Do not conduct insider trading based on nonpublic information acquired through the course of business.
13)Implement a whistleblowing system to help prevent compliance violations and protect whistleblowers against disadvantage.

Consumerissues1)Comply with all laws and ordinances applicable to products, merchandise and services.
2)Do not violate laws and ordinances such as competition laws or those related to labeling.
3)Protect the personal information obtained from customers, business partners, employees and others.
4)In advertisements and other publicity, create labeling based on a substantial and objective foundation; do not engage in false or misleading advertising.
5)Ensure product safety and product quality.
6)Provide information related to the correct methods of use, cautions in use and application, and information related to such features as the functions
and strengths of products, merchandise and services.
7)Along with disclosing business information and increasing the transparency of management, achieve accountability for the company.
8)Undertake honest sales and service activities.
9)Do not make sales with excessive premiums or use deceptive sales methods.
10)In the event that a quality problem that can harm the company's reputation arises, respond appropriately.
11)For enquiries and complaints from the customer, follow in-house rules and guidelines to deal with the situation,
give appropriate feedback and prevent recurrence of the problem.
12)Actively work to reduce material use to a minimum, make use of reclaimed materials and develop products, merchandise and services that save energy.

Community
participation andcommunity
development

Provide support for activities contributing to society through such work as academic research, education, environmental protection,
cultural and artistic activities, and local community service, and work to foster harmony and co-exist with local communities.

Recognition under the 2020 Certiﬁed Health & Productivity
Management Outstanding Organizations Recognition Program

The Ministry of Economy, Trade and Industry of Japan and the Nippon Kenko Kaigi recognizedﬁve TANAKA Precious Metals companies* under the 2020 Certiﬁed Health & Productivity
Management Outstanding Organizations Recognition Program (in the large enterprise category)in March 2020. While we initially aimed to acquire the recognition in March 2021, we wererecognized one year ahead of schedule.
* 5 TANAKA Precious Metals companies：
TANAKA Holdings Co., Ltd., TANAKA Kikinzoku Kogyo K.K., TANAKA Denshi Kogyo K.K., Electroplating Engineers of Japan Ltd., TANAKA Kikinzoku Jewelry K.K.

Health Checkup
We continue to maintain 100% of regular health checkup
rate and secondary test rate among employees. Whena regular health checkup is organized, lifestyle disease
screening and gynecological exam are also conducted.
The employees who reach the age of 45 can receive
a complete health checkup with their spouses. The
nurses working in the worksites on a full-time basis
take follow-up actions to ensure the instructions ofindustrial physicians based on the results of the regular
health checkup are property fed back to employees.

Improvement of Health
We are taking various initiatives to enhance healthawareness among employees.
The "quit smoking" campaign is organized in May every
year to encourage smokers to stop smoking by setting a
no-smoking day in the company and displaying posters,
senryu poems and support messages selected from theworks invited from employees. In April 2020, indoor
smoking was banned in all worksites and all indoor
smoking rooms were eliminated.
In the "health challenge" program, the participants selecttargets from among health-related items, such as the
improvement of their diet and sleep and an increase inbody strength, and try to achieve the targets for twomonths to promote the improvement of their lifestyle.

Promote sound business practices with transparency and accountability.
Eliminate all forms of discrimination, whether on the basis of race, nationality, sex, age, social status, position or responsibilities, etc.
Endeavor to do the best work and prioritize safety in a free and open-minded corporate culture.
Promote environmental protection and contribute to the future of this beautiful planet.
Promote sound business activities in the spirit of legal compliance.
Respond to the trust and expectations of customers, and generate excitement for them.
Aim for a well-balanced and prosperous society, and contribute to the revitalization of local communities.

Established: November 1, 200826

TANAKACSR REPORT 2020

Revised: October 1, 2016
TANAKACSR REPORT 202027

HumanRightsContinuous Development of Trust

To Be an Honest and Healthy Company
In addition to legal compliance, we continuously promote Group-wide initiatives
to develop business activities that are correct in accordance with social ethics on a global scale.

ComplianceIn accordance with the TANAKA Precious Metals Code of
Conduct and the TANAKA Precious Metals Standards ofConduct, we promote fair and sound business activities
that do not only comply with laws but also observe social
ethics through the acts of each employee.
We have established a whistleblowing system to prevent,detect and correct any non-compliance, dishonest act,
etc. at an early stage. In addition, we work to ensure legal
compliance through the implementation of plans to address
the important risks determined by Risk Management
Committee, internal audits by Internal Auditing Department,compliance training and other initiatives.

risks, determine crucial risks to be addressed and give
instructions on the actions to be taken for the risks.
For the crucial risks determined in the meeting, therespective committees and departments in charge of theindividual risks develop plans to address them and takeactions according to the plans.
●

Risk Management Promotion Structure Diagram
Potential risks (examples)

Natural disaster

Occupational
accident

Information
leakageNon-complianceHarassment

System failure

Identiﬁcation of about 110 items

Corporate Governance
The TANAKA Precious Metals aims to realize healthy
and transparent business management by enhancing
the management monitoring mechanism and to always
be eﬃcient and competitive companies.
We have also established a corporate governance systemand speciﬁed basic policy for internal control to ensure
respect for the rights and interests of all stakeholders andbusiness operations, accounting and other activities in alegitimate and proper manner. Based on the system andbasic policy, the Board of Directors, Group Management
Committee, the Board of Auditors and Internal Auditing
Department play their respective roles.
● Governance Structure Diagram

General Shareholders Meeting
Appointment/
Dismissal

Board ofDirectors
Group
Management
Committee

Audit

Appointment/
Dismissal

Board ofAuditors

Coordination

Coordination

Internal Auditing
Department

Appointment/
Dismissal

Independent
Accounting
Auditor

Coordination

Group companies
Industrial companies/Cross-functional companies

Risk Management Promotion Structure
The TANAKA Precious Metals has formulated Risk
Management Committee with Representative Director &CEO and Manager of CSR & Corporate Communications
Division of TANAKA Holdings serving as the chief
executive and the chairperson, respectively. A meetingof the Risk Management Committee is held twice ayear to evaluate risks, check the status of actions for
TANAKA

28 CSR REPORT 2020

Consumer Issues

Organizational
GovernanceRisk Management Committee
・Implementation of risk assessment
・Determination of crucial risks and provisionof instructions to address them
Implementation of measures andactions according to the plans to address the risks

Respect for Human Rights
The TANAKA Precious Metals declares in the TANAKA
Precious Metals Code of Conduct and the TANAKA
Precious Metals Standards of Conduct that we will
eliminate any discriminations on the basis of nationality,
race, ethnicity, skin color, sex, age, religion, beliefs, social
status, ancestry, property, existence of physical or mental
disabilities or political views and will not use any childlabor or forced labor. We also give internal education toprevent discrimination, harassment, etc. and have inplace systems to give consultations and receive reports
on non-compliance so that we can take corrective
actions. The whistleblowers are strictly protected
to ensure that they will not suﬀer a disadvantage. In
addition, we give consideration to migrant workers
by establishing rules to respect the human rights ofworkers including that no registration or commission fee
for recruitment should be collected from the workers
and that the workers retain their own identiﬁcation
certiﬁcates, passports or work permits, visas, etc.

Harassment Prevention Training
The TANAKA Precious Metals has provided harassment
prevention training since ﬁscal 2014 while preparing
detailed content for managers and general employees
separately. In ﬁscal 2019, we reviewed the training
curriculum to ensure that it can address various forms ofharassment that could occur in companies, and started
to introduce familiar examples and case studies in the
training.

Commitment to Security Export Control
For global companies that deliver products and services
to customers around the world while depending on
international peace and safety, proper export control
based on international cooperation is an essential duty.
TANAKA Kikinzoku Kogyo K.K. has formulated its original
security export control regulations (compliance programor CP) according to Foreign Exchange and Foreign Trade
Act and other laws and notiﬁed the Ministry of Economy,
Trade and Industry of them. We carefully control exports
to prevent any product or technology of TANAKA frombeing used for international terrorism or crime ordiverted to nuclear or biochemical weapons, etc. In
addition, we work to seize the trend of the US Export
Administration Regulations (EAR), which are applied
extraterritorially to become eﬀective virtually all over theworld, and other regulations to address them properly.

Activities as an AEO-Certiﬁed Exporter
Certiﬁed as an exporter authorized by the customs
authority (AEO exporter), TANAKA Kikinzoku Kogyo K.K.
has in place compliance systems for the security offreight, transportation, sites, etc., internal audits,management of contractors, communication networks
with custom authorities
and within the company
and education system.
We also supply products
under reliable security.

Respective committees in charge of the individual risksGroup companies / Departments

Business Continuity Planning (BCP)The TANAKA Precious Metals has developed business
continuity plans (BCPs) to ensure that, in the event that
our operation is suspended due to a natural disaster,etc., we can resume it promptly and secure a stablesupply of products and services to customers. We
continued to conduct a BCP drill at all plants in Japan,
the departments of Headquarters and two overseas
plants in ﬁscal 2019. Moreover, we reviewed the criteria
for actions to respond to natural disasters, including
those for deciding whether employees should cometo the oﬃce or stay home, and revised the emergency
response manual. We will continue to conduct BCP drills
and also review BCPs to further enhance our capacity toaddress emergencies.

Compliance Training
To enhance the awareness of compliance and prevent
dishonest acts, we launched e-learning courses fordomestic and overseas expatriate staﬀ, as well as
local staﬀ in managerial positions, in October 2018.
The subjects of the courses include the whistleblowing
system, compliance with the Antimonopoly Law andprotection of personal information and a total of
approximately 400 persons, who are mainly staﬀ inmanagerial positions, have taken them as of May 2020.
We plan to provide e-learning training to all sales staﬀ,
along with staﬀ newly appointed to managerial positions,in the future.

Whistleblowing System
In ﬁscal 2019, a total of seven reports were received in thewhistleblowing system.
We have treated all of the cases properly while protecting
the whistleblowers and ensuring conﬁdentiality according
to our regulations on the whistleblowing system.

Promotion of Personal Information Management
The TANAKA Precious Metals manages personal
information, which is classiﬁed into the three categoriesof "personal information of individual customers," "personal
information of corporate customers" and "personal
information of employees, etc." according to the personal
information management regulations. Especially forthe management of personal information of individual
customers, we have obtained ISO 27001 (information
security management system) certiﬁcation to promote
proper management of the information. Furthermore, wehold a meeting of the Personal Information Management
Committee once in six months to check the management
status, promote continuous improvement and preventthe leakage of personal information.

BCP drill (TANAKA Kikinzoku (Ningbo) Co., Ltd.)TANAKACSR REPORT 202029

Continuous Development of Trust

CSR Performance

Turnover rate

Ratio of employees with disabilities (in Japan)（％）

Number of employees and managers (in Japan)

Male

No. of employees (persons)No. of managers (persons)

3,000

500
831

2,000

825

837

847

509

502

72

68

519

518

3.06

2

3.01

2.34%

2

2015

69

70

2016

CO₂ emissions

2017

2018

2019

FY

CO₂ emissions are calculated with the CO₂ emission factor ofeach electric power supplier in the region where each of theplants and facilities is located for each ﬁscal year. The factors
used in ﬁscal 2018 were applied again in ﬁscal 2019.

（tons/year）

300

40,000

2015

2016

2.11

2.13

2017

2018

2.00%

0

2019

1,893

1,897

0

2016

2017

Industrial waste emissions（tons/year）

5,080

1,927

2018

Number of employees by age group
10s to 20s（persons）

2,000

40s

50s

434

437

448

450

39,00435,000

1897

139

149

144

344

362

377

406

2016

2017

2018

2019

FY

Male

Average age (in Japan)

Female

569

1,000

831

825

16
186

521

500

308

0

283
215
131

2016

550

837
216

514

41.9 42.3

41.9 42.7

273

309

216

324

110

2017

275

209

323

2018

2019

FY

2017

2018

2019

FY

(the number in parentheses is the number of accidents during
driving to or from work or personal time)

90

10

70

80

2016

2017

2018

2019

FY

Male

Reduced working hours
for child care (persons)Child care leave (persons)

80

80

72

72（71）

59（56） 55（53）54（52）

57（56）

3

60

60

77

Female

50

60

40

1

1

1

41

55

56

20

10

30 CSR REPORT 2020

2017

2018

2019

FY

0

2015

2016

2017

2018

4

3

2017

5

2018

（54）

98

（300）

16

2019

FY

0

30

0

2016

151

（474）

98

（381）

2019

20

40

60

80

100

120

140

160

FY

Number of occupational accidents

69

74

Occupational accidents(the number in parentheses is the number of accidents
involving an absence from work of four days or more)

23（2）

25（3）
18（2）

20

79

23（3）
13（1）

20

2016

33

FY

0

10

2016

FY

The ﬁgure in the parentheses is the total cumulative number.

2019

20

40 （cases）

61

2019

Number of the new patents registered in Japan

61

40

61

1

2018

2018

40

0

80

44
2

2017

2017

70

65
3

2016

60

Short working hours during pregnancy, child care leave, reduced working hours for child care
4

2015

2016

30

Short working hours during pregnancy (persons)0

Number of participants in sports for people with disabilities* real number (watching and cheering, volunteer activities)

Traﬃc accidents

20

0

2016

Number of traﬃc accidents

190
111

105

3,714

42.1 43.1（cases）

240

281

2015

30

502

497

4,165

4,028

2,000

25,000

0

31

26

23
203

4,339

37,45820,00042.0 41.6

847

37,911

30,00050

552

37,824(y. o.)

40
542

37,959

4,000

60

1927

1893

0

FY

60 or older

160

1875

1,500

30s

2019

FY

6,000

100

TANAKA

1.93

200
1,875

0

1.86
1

0

400

1,000

3.54

1

600

2,774

2,734

2,718

2,706

Female

（％）

3.60

4

3

TANAKA Holdings Co., Ltd.
TANAKA Kikinzoku Kogyo K.K.

* As of June 1 of the following year

1

2017

3

2018

1

2019

FY

0

2015

2016

2017

2018

2019

39

62

40

45

32

FY2015FY2016FY2017FY2018FY2019FYTANAKACSR REPORT 202031

Continuous Development of TrustContinuous Development of Trust

CSR Performance

Third-party Opinion

Third-party
Assurance

Representative of CCI Research Institute, director and "Management Communication Study
Group" member of the Japan Society for Corporate Communication Studies, examiner of
KEIDANREN Internal Media Awards

Masamichi Shimizu

ProﬁleMr. Shimizu worked at the Japan Management Association and was a professor of the School of Business
Administration at Shukutoku University before establishing CCI Research Institute in 2014. His specialty isenvironmental and CSR communication. His major books are "Internal Communication Management," "Overview of
Public Relations," "The history of internal communications in Japanese company" "Environmental Communication,""CSR Management," "CC Theory and Practice of Strategy" and many others.

I Am Looking forward to the Commitment to Becoming a 200-year Company.

Results of the Questionnaire on CSR Report 2019
Response rate among employees in Japan

Number of the answer sheets collected（%）（sheets）

100

2,500

80

76

72

70

60

77

83

84

2,000

63

1,000

20

500

2013

2014

2015

2016

1,947

2,114

1,895

2,340

1,725

1,500

40

0

2,065

2,288

2017

2018

2019

FY

0

I read eight issues of the CSR Report from 2013 until this year.

of this year, may be a factor in the prediction of future society.

During the period, while there has been no change in the basic

Infectious diseases have continuously had a major impact on thecontent, the scope of the commitment has been expanded everysocial and economic activities of countries all over the worldyear and the eﬀorts were further enhanced in 2020.

and also urged companies to respond actively. In this diﬃcult

In this year's report, I especially gave attention to the message

situation, great expectations are placed on the companies andfrom the president at the beginning.

organizations that contribute to the improvement of medical andWhile the company marked its 135th anniversary, Mr. Tanaka

hygiene services as well as those which contribute to an increase

was appointed as the new president and showed his strong willin productivity through the development and dissemination of

to develop a super-long-term vision towards 2085 (the 200th

various digital products. You have also promoted R&D, production

anniversary). I guess that the vision will not only respond to theand sales activities that support the lives and jobs of people,

latest business challenges and present business risks caused bysuch as commitment to the development of simple test kits for

demographic change and climate change, as well as the potential

infectious diseases based on gold processing technology. Youof new technologies and new businesses, but also express what

have focused on human resource development as well becauseworld is expected to be newly created with the widespread use ofeﬀective business activities are created based on the ideas anddigital technology. While the new world is necessarily required toeﬀorts of individual employees. If such activities are promoted

be a sustainable society, how to contribute to the creation of theeven more strongly, you will be able to be a global company withnew world is a challenge for a 200-year-old company.

a solid business foundation in 2085.

The COVID-19 outbreak, which became apparent around January

2013

2014

2015

2016

2017

2018

2019

FY

To Become a Leading Environmental and CSR Company
The lifecycle of the CSR Report continues even after its production

actions actively while considering that the issue is your matter. It is

and distribution to employees. The copies of the report are

the same with the bullion turning into money.

Good 53%

recycled by using LIMEX. When I visited your production site, I

You are a leading company in precious metals. Accordingly, based

Too much 18%

Average 42%

Insuﬃcient 1%

Too small 1%

Not good 1%

heard many times that you have the custom of saying "Any bullion

on your unique business characteristics, you have calculated

No answer 4%

No answer 4%

No answer 4%

is money." It is a wonderful corporate culture. To consider bullion as

the margin per ton of externally procured bullion (resourcemoney is an idea of recycling and an idea of human communication.

productivity) and the ratio of the amount of bullion recycled

If you say "Good morning" to someone and the person also replies

internally to the total amount of bullion inputs (cyclical use rate) to"Good morning," you can feel secure and comfortable. Similarly,

numerically present how eﬃciently resources are used to generate

you can obtain something tangible only when you receive andproﬁts.

Understandability

Content

Information volume

asy to understand 45%

Rich 49%

Appropriate 77%

Average 51%

Average 47%

Diﬃcult to understand 1%
No answer 3%

DesignBrieﬁng Sessions on the CSR Report
We organize brieﬁng sessions on the CSR Report for all employees in Japan every year. The response rate for thequestionnaire survey reached a record high of 84% in ﬁscal 2019. We will continuously work to inform employees of the
CSR Report and improve their understanding through the brieﬁng sessions.

understand a report accurately, communicate it to others and takeOpinions and Requests Obtained through the Questionnaire in the Previous Fiscal Year

Increase Supporters through an Inside-out Approach

We receive various opinions and requests through the questionnaire every year. We will continue to improve the CSR
Report by reference to your opinions and requests.

You are continuously improving your resource productivity andI also hope that your executives, employees and partners havecyclical use rate. Meanwhile, there is no particular problem in otheropportunities to talk with their families, friends and businessenvironmental and CSR activities, the workplace environment or

partners about your CSR activities by reference to this report. While

Opinions and requests

Improvements

Use environmentally friendly ink

The mark of non-VOC ink, which has been used since last year, is shown on the back coverbusiness management. However, it is diﬃcult to explain the fact

this report is issued once a year, it can also be regarded as a sort

Make the paper a little thinner

The 200-micron LIMX sheet was replaced with 150-micron sheet (25% thinner)that there is no problem. The explanation of the eﬀects that haveof "internal magazine" because the employee questionnaire is

Introduce speciﬁc examples of improvement made through safety measures in individual plants

They are introduced on P25

been achieved requires proper disclosure of data on the outcomes

additionally contained. Recently, companies have started to use

Cover the production of medals for the Tokyo 2020 Olympic Games

It is introduced on P18

Disclose personnel data

The paid holiday (5 days or more) utilization rate in manufacturing and indirect units, the number of employees
who took nursing care leave, turnover rate and percentage by age group are additionally disclosedof the eﬀorts.

internal magazines as a tool for internal communication (IC).

When your reports for diﬀerent ﬁscal years are compared,

IC methods are also used for recruitment activities, sharing of

Mention the implementation of the customer satisfaction survey

It is introduced on P12

descriptions and data on the global environment and personnel

corporate principles and business statements for investors. Even

Provide more articles on research and development

They are introduced on P10-11

are presented in diﬀerent places and various eﬀorts are reported

when a report is prepared for readers inside the company, it can

Publicize the recycling project more

It is introduced in the feature article on P06-07

Let us know whether the whistleblowing system is actually used or not and whether
it has a track record or not

They are introduced on P29

in parallel for each category. This leads to problems in the

be more eﬀective if the content is properly communicated by

preparation of the report including diﬃculty in comparing results

executives and employees to outside readers.

Design the layout in a way to introduce more comments from employees

Comments from four employees are presented in TANAKA NOW this year

for diﬀerent ﬁscal years. I strongly hope that you improve it.

I strongly hope that you make use of this approach extensively.

TANAKA

32 CSR REPORT 2020

TANAKACSR REPORT 202033