SUSTAINABLE.

CLEANING.

INNOVATION.

GROWTH.

THE FUTURE.

Supplier Manual
Tennant Company
Tennant Company may change, delete, suspend, or discontinue parts or the policy in its entirety,at any time, without prior notice. Printed copies of this document are for reference only.
Refer to Suppliers | Tennant Company for current revisions.
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1.

Table of Contents

Purpose ........................................................................................................................... 4
1.1

Vision ......................................................................................................................... 4

1.2

Scope ......................................................................................................................... 4

1.3

Proprietary Information ................................................................................................ 4

1.3.1

Non-Disclosure Agreements ................................................................................... 5

1.3.2

Supplier Agreement .............................................................................................. 5

1.4

2.

Quality Management System Requirements .................................................................... 6
2.1

3.

4.

Supplier Responsibilities ............................................................................................... 5
Quality Management System ......................................................................................... 6

2.1.1

Tennant Regulatory Compliance.............................................................................. 7

2.1.2

Conflict Minerals and Supply Chain Transparency ...................................................... 7

2.1.3

RoHS 2 Directive2011/65/EU Compliance ................................................................. 7

2.2

Management Responsibility .......................................................................................... 8

2.3

Control of Documents................................................................................................... 8

2.4

Control of Records ....................................................................................................... 8

2.5

Purchase Orders .......................................................................................................... 9

2.6

Placement of Orders..................................................................................................... 9

Supplier Qualification Process.........................................................................................10
3.1

Supplier Questionnaire ................................................................................................10

3.2

Supplier Self-Assessment .............................................................................................10

3.3

On-Site Assessment.....................................................................................................10

3.4

Supplier Approval........................................................................................................10

3.5

Periodic Reevaluation ..................................................................................................10

Part Qualification Process ...............................................................................................11
4.1

Supplier Design Acceptance (SDA) Process ......................................................................11

4.2

First Article Inspection (FAI) Process ..............................................................................13

4.3

Test and Measurement Equipment................................................................................18

4.4

Tennant-Owned Tooling & Fixtures................................................................................18

4.5

Preventive Maintenance ..............................................................................................19

4.6

Process Monitoring & Control .......................................................................................19

4.7

Control of Nonconforming Material ...............................................................................19

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5.

6.

4.8

Supplier Corrective Action Request (SCAR)......................................................................20

4.9

Deviation Process........................................................................................................21

Material Identification and Labeling Requirements.........................................................23
5.1

Introduction ...............................................................................................................23

5.2

Purchase Order Label Format........................................................................................23

5.3

Item Label Format.......................................................................................................24

5.4

Mixed Load Identification.............................................................................................25

5.5

Definitions of Packaging and Application of Labels ...........................................................26

5.6

Label Field Specifications..............................................................................................27

5.7

Data Area Characteristics .............................................................................................28

5.8

Definition of Material Identification and Labeling Terms ...................................................28

5.9

Barcode Technical Specifications ...................................................................................29

5.10

Recommended Applications for Labels ...........................................................................31

5.11

Unit of Measure Table .................................................................................................33

Packaging Requirements Overview .................................................................................34
6.1

Delivery Documentation ..............................................................................................34

6.1.1

Packing List Detail ................................................................................................34

6.1.2

Packing List Line Item Detail ..................................................................................35

6.2

International Packaging and Labeling Requirements.........................................................35

6.2.1

Requirements Specific to Europe ............................................................................36

6.2.2

Requirements Specific to USA ................................................................................36

6.3

Environmental and Disposal Attributes...........................................................................36

7.

Chemicals & Hazardous Products/Materials....................................................................37

8.

Continuous Improvement ...............................................................................................38

9.

Warranty ........................................................................................................................38

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Foreword:
Welcome to Tennant Company. This Manual has developed to provide our vision, mission and criticalprocesses that will make it easier for us to do business together. Current and potential suppliers should
read it carefully to fully understand the policies, objectives and values that drive ourOrganization. Suppliers who share our values, respect our policies, help us meet our objectives and canprovide the greatest value have an opportunity for a mutually beneficial relationship and partnership.
The supplier Manual is managed as a living reference document by Tennant Company, summarizing at
all times the newest process guidelines for the above mentioned topics. The Manual contents will be
updated regularly as required and available on our Supplier Website as well as by request.
I believe this manual will be helpful in establishing and maintain your relationship with Tennant
Company. Please distribute Tennant’s Supplier Manual within your Organization as needed.
Yours sincerely,
Steve van Vossen
Tennant Company
Vice President Operations Centre of Excellence

Supplier Manual Acknowledgment Notes:
The review of this document means you, our Supplier, acknowledge our expectations have beenreviewed with you or by necessary members of your organization. Our goal is to form apartnership and solid relationship with our Suppliers. We have an open-door policy and welcome
all inquiries, concerns and solutions to all areas.

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1. Purpose
The purpose of this Supplier Manual is to define and communicate the minimum supplierrequirements at Tennant Company. Tennant strives to ensure all members of the supply base meetand understand Tennant’s basic supplier requirements to be used by all suppliers. Other obligations
and responsibilities also apply per contract or other agreements and this document in no way
supersedes those agreements, but seeks to help support or better define those requirements.

1.1

VisionTennant’s vision is for its products to be recognized as superior in performance and value. Tennant
relies on their supply base to provide defect-free material, parts, assemblies, outsourced processes,
services and on time delivery.
Tennant’s suppliers will conduct business with a high degree of integrity and in a socially andenvironmentally responsible manner in accordance with Tennant’s Supplier Core Expectations, locatedon the Tennant Supplier website www.tennantco.com/suppliers.

1.2

Scope

This manual sets forth guidelines and requirements applicable to all existing and potential suppliers ofparts, (raw) materials, assemblies, out sourced processes, and services for Tennant products.
However, there may be cases where a supplier is required to provide materials or employ processes
not specifically defined in this manual.
In this Supplier Manual, the terms “must” and “shall” mean the described action is
mandatory. “Should” means that the described action is necessary and expected with someflexibility allowed in the method of compliance, and “may” means that the described action ispermissible or discretionary.

1.3

Proprietary Information

All information, know how, formulae, processes, photographs, drawings, materials, goods andequipment provided to suppliers by Tennant, or arising from work or services done for Tennant shall betreated as confidential and proprietary. Suppliers shall adhere to all requirements of the Tennant NonDisclosure documents and Supplier Agreement and will not disclose or provide information to others
without written approval from Tennant.
To secure the confidentially attached to the proprietary information, the supplier shall store theinformation/documents separate and shall not store the information, nor reproduce or transform, or
store in an externally accessible computer or form of electronic information retrieval system, or transmit
in any form or by means whatsoever outside of its usual place or business.
Ideally Tennant will have confidentiality agreements in place with all suppliers. Typically theseobligations are contained within one or both:

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1.3.1 Non-Disclosure Agreements
Tennant values the relations with our suppliers and therefore we would like to protect it through theuse of the formal agreement.
The Global Supply person related to a product group has the responsibility to ensure that theagreement is in place.

1.3.2 Supplier Agreement
A Supplier Agreement should contain: cost or price, services or products provided, what happens if
something goes differently than planned, and information about delivery/payments terms, warranty,
deliveries, risks & Ownership, claims and costs recurrence, force majeure, disputes and law, etc.
The termination dates should be clear as well for all parties.
All agreements should be in a written format to provide clarity for all parties, but also force to reallythink through details and put that in writing.
The Global Supply person related to a product group has the responsibility to ensure that theagreement is in place.
Tennant is looking for long term relations that give both companies the competitive advantages
and collaboration to be successful in the cleaning market we are operating in. We strive forpartnerships and long term collaboration.

1.4

Supplier Responsibilities

Tennant expects their suppliers to demonstrate their commitment to quality and environment. The
goal is to work collaboratively with suppliers to encourage the following:
1. Suppliers are responsible for always using the latest version of documents published by
Tennant on its Supplier website: www.tennantco.com/suppliers.
2. It is the responsibility of each supplier to ensure complete understanding of the content of
this manual in its entirety and ensuring that all related departments or sub-suppliers aretrained in regards to appropriate guidelines and requirements.
3. The supplier must have a business continuity plan which allows for the safeguarding,storage and recovery of engineering drawings, electronic media, and production tooling in
the event of damage or loss. This plan must include contingency plans to satisfy Tennantdelivery requirements without delay in the event of significant interruptions due to natural
disasters, fire, utility interruptions, equipment failure, etc.
4. Social and Environmental responsibility: Tennant values safety and recognizes the safety
and health of our employees and workers as well as that of our suppliers. We must all
review and improve working conditions to ensure a safe and healthful workplace andmust report unsafe working conditions anywhere in the world to our management.
5. Conflict Minerals (see supplier website).
6. Prohibited countries (frequent updates will be sent to organization).
7. Supplier Core Expectations (see supplier website).

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2. Quality Management System Requirements
2.1

Quality Management System

Suppliers shall maintain a Quality Management System (QMS) suitable to the products and services
provided to Tennant, which is certified by an accredited third-party certification body to the latest versionof, as applicable:•

ISO 9001 – Quality management Systems•

IATF 16949 – Automotive Industry Quality Management System

In the absence of third-party certification, depending on the product, its application, value and criticality,
Tennant’s Supply Chain Team may jointly authorize the acceptance of other evidence of compliance toTennant’s requirements.
The supplier shall establish, document, implement and maintain a quality management system andcontinually improve its effectiveness in accordance with the following requirements.
The Supplier shall:
1. Determine the processes needed for the quality management system and their application
throughout the organization.
2. Determine the sequence and interaction of these processes.
3. Determine criteria and methods needed to ensure that both the operation and control of theseprocesses are effective.
4. Ensure the availability of resources and information necessary to support the operation andmonitoring of these processes.
5. Monitor, measure where applicable, and analyze these processes.
6. Implement actions necessary to achieve planned results and continual improvement of theseprocesses.
When a supplier chooses to outsource any process that affects product conformity to requirements, thesupplier shall ensure control over such processes. The type and extent of control to be applied to theseprocesses shall be defined within the quality management system.
Note: Ensuring control over outsourced processes does not absolve the organization of the
responsibility of conformity to all customers’, statutory and regulatory requirements.

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2.1.1 Tennant Regulatory ComplianceSome Tennant machines are listed with third-party regulatory agencies such as UL (Underwriter'sLaboratories), or other NRTLs (Nationally Recognized Test Labs). A subsequent requirement isthat select supplied parts are to have Certificates of Compliance/Certificates of Conformance, orMaterial Certification sent to Tennant with each shipment of affected part numbers. If a suppliedpart is applicable to this requirement, the Tennant drawing or Tennant purchase order will include
the following annotation:

Certificates of Compliance/Certificates of Conformance must be signed, titled and dated. Suchcertificates are to accompany the packing slip, on the product packaging, from the supplier.
Note: This requirement is in addition to the Certificate of Compliance/Certificate of Conformance orMaterial Certification requirements of the First Article Inspection (FAI) Process requirements foundin section 4.2.

2.1.2 Conflict Minerals and Supply Chain Transparency
Tennant is subject to reporting obligations in the US, EU, and even in specific states like California.
One such disclosure is Section 1502 of the Dodd Frank Act, which requires that Tennant collectcertain information from suppliers regarding its use and sourcing of tin, tantalum, tungsten, andgold. Each year these required disclosures increase globally. Tennant will advise suppliers
regarding these information requirements and suppliers shall keep accurate and separate records
and accounts, in accordance with good accounting practices, sufficient to enable Tennant to relyon such reports for purposes of complying with its reporting requirements.

2.1.3 RoHS 2 Directive2011/65/EU Compliance
The supplier needs to provide a Declaration of conformity regarding RoHS 2/3 for the parts that
Tennant is asking. We only will ask these parts, for products which are in scope of the RoHS 2/3
Directive.
Regulation: 2011/65/EU RoHS 2 2015/863/EU RoHS 3
Restriction of the use of certain hazardous substances in electrical and electronic equipment,
replacing Directive 2002/95/EC.
Substances & Threshold:• Cadmium(Cd) and its compounds: 0.01%• Mercury and its compounds: 0.1%
• Lead(Pb) and its compounds: 0.1%
• Hexavalent chromium (Cr6+) and its compounds: 0.1%
• Polybrominated biphenyls (PBB): 0.1%
• Polybrominated diphenyl ethers (PBDE): 0.1%

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Included after July 22, 2019 per Directive (EU) 2015/863 (RoHS 3.0):• Bis(2-Ethylhexyl) phthalate (DEHP): max 0.1%
• Benzyl butyl phthalate (BBP): max 0.1%
• Dibutyl phthalate (DBP): max 0.1%
• Diisobutyl phthalate (DIBP): max 0.1%
Proof of conformity has to be delivered via a Declaration of Conformance with the minimum
following information:
1. On Company Letterhead
Needs to indicate the declaration is an official company communication of the employee
making the declaration.
2. Includes the proper RoHS Directive legislative reference.
3. Includes unique reference to parts or products being covered by the declaration.
4. Declares Compliance Status
Compliant (does not contain substances above threshold)
5. Signed by appropriate individual (name, contact, title)
6. Dated

2.2

Management Responsibility

Supplier’s management must notify Tennant immediately of any changes in ownership or significant
changes in the supplier’s business climate (such as acquisitions, divestures, litigation or any otheractivity that may change the financial viability of the supplier’s organization).
Supplier’s management is to take an active role in quality management.

2.3

Control of Documents

Tennant uses drawings, procurement specifications including but not limited to Manufacturing Supply
Agreements, Exhibits, Letter Agreements, etc., and other controlled documentation to communicate
requirements to its suppliers. Suppliers are required to have a procedure for controlling these
documents and to route Tennant drawings & specification changes to all necessary departments.
Suppliers must use the latest revision for purchasing, supplying and inspecting based on the purchaseorder requirements. All superseded documents must be discarded or marked OBSOLETE.

2.4

Control of Records

Records established to provide evidence of conformity to requirements and of the effective operation of
the quality management system shall be controlled.
The supplier shall establish a documented procedure to define the controls needed for theidentification, storage, protection, retrieval, retention and disposition of records.
Records shall remain legible, readily identifiable and retrievable.
These records must be stored in an environment that protects documents from deterioration and arereadily accessible upon request by Tennant. It is also expected that sub-suppliers’ records, pertaining
to Tennant products, are retained in the same manner.

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2.5

Purchase Orders

Tennant Purchase Order (PO) documents are issued to suppliers and will contain: Tennant partnumber, description, revision level, quantity, delivery date(s), price, delivery condition, First Article
Inspection (FAI), regulatory approvals, and other information unique to the purchased product.
The supplier must review and approve Purchase Orders prior to release for production. Incomplete orconflicting requirements are to be resolved in consultation with Tennant, prior to release.
When requested, the supplier must confirm acceptance of the order to the issuer.
Tennant Purchase Order Terms and Conditions can be found at www.tennantco.com/suppliers.

2.6

Placement of Orders

Tennant may transmit orders electronically to suppliers and such orders shall be governed by the termsof this manual.
The supplier has three business days following receipt to provide Tennant with written objection to anorder, after which the order shall be deemed accepted without exception.
The supplier agrees to maintain industry standards of confidentiality, security, care and diligence
regarding the transmission and storage of electronic documents and data.
Any electronic document properly transmitted shall be considered a "writing,” and any document issued
or signed by a party’s authorized representative shall constitute an “original” when printed fromelectronic records maintained in the normal course of business.

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3. Supplier Qualification Process
All suppliers of production materials sent to Tennant must be qualified suppliers. The extent of thequalification process is dependent upon the criticality of product purchased and other factors
determined by Tennant. The qualification process in its most complete form consists of three parts:- A questionnaire completed by the supplier.
- A quality management system self-assessment completed by the supplier, using the Tennant
supplier assessment survey form.
- An on-site assessment by Tennant SQE / SDE department.
Tennant periodically reevaluates suppliers through the use of quality performance data and/or on-site
assessments.

3.1

Supplier Questionnaire

In the early stages of the supplier selection process, potential suppliers are sent a questionnaire.
This questionnaire solicits general information about the company such as location(s), size,
capabilities, and financial stability as well as detailed questions regarding the Company's quality
management system and quality history.

3.2

Supplier Self-Assessment

When a new supplier is being considered, they are sent a quality management system selfassessment survey form. The supplier completes the self-assessment and returns it along with acopy of their supporting documents. Tennant will review to determine if the documented quality
system meets Tennant’s requirements.

3.3

On-Site Assessment

For suppliers of critical components, an on-site assessment of the supplier’s facility may be
performed. The on-site assessment includes a quality assessment to determine whether the
supplier’s quality management system is in place and functioning effectively.
If the assessment team determines that the supplier meets Tennant’s requirements, Tennant
qualifies the supplier to bid on new business and supply production materials.

3.4

Supplier Approval

If the assessment team determines that the supplier meets Tennant’s qualification requirements,
Tennant will add the supplier to the Tennant Approved Supplier List (ASL). Suppliers on the
Tennant ASL will be able to receive purchase orders and supply production materials.

3.5

Periodic Reevaluation

Tennant periodically re-evaluates current production suppliers through the use of quality
performance data and/or on-site assessments. If requested, the supplier shall make their facility
available for on-site process verification by Tennant SQE / SDE, with reasonable notice.

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4. Part Qualification ProcessThis section defines the generic requirements for production part qualification and approval. The
purpose is to determine if all Tennant design and specification requirements are properly understoodby the Supplier and that the manufacturing processes have the capability to consistently meet theserequirements.
In all instances where a product is manufactured to a new design, for a new system, or for a new
application, it is important that Supplier and Tennant allocate responsibility for assuring that all
performance, endurance, maintenance, safety and warning requirements are met.
The supplier should be able to present objective evidence of their manufacturing capability on similar
processes or products, to demonstrate technical competency, when a (new) process is being used in
the production of product for Tennant. Objective evidence can include capability data, FPY, andquality issues with other customers.
The Product Qualification Process can be split into:
Supplier Design Acceptance (SDA) Process;First Article Inspection Process;••

Exempt for this Product Qualification process are:“Commercial-off-the-shelf” parts and standard catalog parts * ;Indirect material / MRO suppliers and distributers;••* Tennant reserves the right to request a Product Qualification process for parts that are critical to Tennant equipment.

4.1

Supplier Design Acceptance (SDA) Process

Definitions:Characteristic:
A dimensional, visual, functional, mechanical, or material feature or property, which describes andconstitutes the design of an article and can be manufactured, measured, inspected, tested or verified todetermine conformance to design requirements. This includes drawing requirements (including
requirements in the drawing title block) and/or specification requirements determined from drawing
notes.
Supplier Design Acceptance (SDA):
A Supplier Design Acceptance is a complete, independent, and documented physical and functional
inspection process to verify that all characteristics as specified on the Tennant Engineering drawing
and specifications are complete, understood and obtainable with supplier’s long-term process capability
before the change or start of production begins.
A Supplier Design Acceptance shall be performed:•

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SDA Process Flow:
Phase 1: Tennant•

Tennant must notify the supplier of the SDA requirement.

•

If a supplier is asked to participate, a Tennant representative will send the supplier the latest
drawing, including all subassembly drawings when applicable.

Phase 2: Supplier•••Tennant has a template available, on the supplier website for the Supplier Design
Acceptance (SDA) form (TC-202-12-001). Supplier is responsible for always using the latest
version.
The supplier’s responsibility is to complete the Supplier Design Acceptance form by responding
objectively to the question: “Can you (supplier) produce this part in conformance to all
characteristics on the engineering drawing?”o

If yes, check the “Yes” box.

oIf “Yes, w ith the following exceptions or concerns”, check the box and provide any exceptions orconcerns.

o

If “No”, the supplier must explain w hich characteristics are not obtainable and any remedy
recommendations.

Obtain a hard copy of Tennant Engineering Draw ing and manually highlight each characteristic on the Tennant
draw ing, related to the selected checkbox from the SDA form.
ooo

If “Yes”, highlight the effected characteristics “Green”.
If “Yes, w ith the following exceptions or concerns”, highlight the effected characteristics “Orange”.
If “No”, highlight the effected characteristics “Red”.

•

The supplier must verify and highlight the results for:
 100% of all characteristics on the engineering drawing
 100% of all notes on the engineering drawing
 Material- and treatment specifications on the engineering drawing•

When the Tennant part contains other Tennant part numbers (for example sub-assemblies,
welded parts or cast parts), these parts shall be treated as a separate part and needs theirown highlighted Tennant drawing, a separate SDA form is not necessary in this case.

•

The supplier should sign and return the completed Supplier Design Acceptance (SDA) form andhighlighted drawing to the Tennant issuer.

•

Other feedback such as ideas to make the part more cost-effective or improve partmanufacturability is also invited and will be logged. Concerns with meeting drawing requirements
are considered first priority for resolution.

Phase 3: Tennant•

The Tennant issuer has responsibility to coordinate (between Tennant Engineering and the
supplier) resolution to any concerns.

••

If the SDA is approved, the form shall be signed and returned to the supplier.
If the SDA is approved, file the SDA (with the highlighted Engineering Drawing) in the respective
part data folder.

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4.2

First Article Inspection (FAI) Process

Definitions:Characteristic:
A dimensional, visual, functional, mechanical, or material feature or property, which describes
and constitutes the design of an article and can be measured, inspected, tested or verified todetermine conformance to design requirements. This includes drawing requirements (including
requirements in the drawing title block) and/or specification requirements determined fromdrawing notes.
•

Dimensions/features identified as “Reference” (i.e. noted as “REF” or are in parenthesison the drawing) must be included on the FAI report and noted as “REF” in the“Tolerance” column.

First Article Inspection (FAI):
A First Article Inspection is a complete, independent, and documented physical and functional
inspection process to verify that prescribed production methods have produced an acceptablepart as specified only by Tennant Engineering Drawings and specifications.
A First Article Inspection shall be performed:• The 1st time the part is provided at production-level (rev. 00);
• A change of manufacturing source, process, inspection method, location of manufacture,
tooling or materials, that can affect fit, form or function.
• A natural or human occurrence that has a detrimental effect on the manufacture process.
• A lapse in production for a period of 2 years or as specified by Tennant.
Delta First Article Inspection (> rev. 00):
A verification that the article being inspected complies with the changes made to the Tennant
Engineering drawing. The Delta FAI records only those characteristics affected by the revisionchange, provided an approved FAI is on file for the previous revision.

Pre-production/Prototype parts (drawings with Alphabetic-revisions):
Only Key Characteristic data is required for Pre-production/Prototype parts.
Key Characteristics may be identified by unique symbols (such as: ♦) on Tennant drawings. Key
Characteristics are not intended to relieve the supplier from the responsibility of ensuring that theother characteristics conform to Tennant specifications, but rather to highlight where additional
submission elements, process controls and on-going evidence of conformance are needed.

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FAI Process Flow:
Phase 1: Tennant•

Tennant must notify the supplier of the FAI requirement.
It is advisable to place a separate line item on the PO indicating the FAI as a deliverable.
Yet that does not exclude the supplier their responsibility for performing a FAI report whenapplicable.

Phase 2: Supplier•••

The supplier shall ensure all verifications conform to all specified documents andspecifications.
When the Tennant part contains other Tennant part numbers (for example sub-assemblies,
welded parts or cast parts), these parts shall be treated as a separate part and needs theirown FAI documents. The main FAI document will refer to these Tennant parts.
Any results outside of the specification limits (engineering drawing, related specifications,etc.) should be properly documented with corrections and are cause for the supplier not tosubmit the FAI. The supplier must make every effort to correct the process so the productconforms to all of the specifications.
o

If the supplier is not successful in producing a product that conforms to all of thespecifications, the supplier may submit a Supplier Deviation Request form (TC-20211-001) for review by Tennant engineering.

•

The supplier must verify and record the results for:•The supplier shall perform tests for all parts and product materials when chemical, physical,
or metallurgical requirements are specified by the engineering drawing. Suppliers that makethe material used in the final product will need to validate the chemical, physical, or
metallurgical results. The use of sub-tier supplier results for material and physical properties
is acceptable.

•

To properly communicate the FAI information, the supplier shall do the following actions: Place a numbered bullet to each characteristic on the Tennant engineering drawing.
 Transfer the bullet number and the characteristic to the First Article Inspection Reportform (TC-203-01-005).
 Characteristics that are indicated to occur several times should be documented on theFirst Article Inspection Report form for all occurrences.
 Upon completion of the inspection activity for each item listed on the First Article
Inspection Report form, ensure all results are included.
 Do not forget to identify if the item meets requirements (In spec. Yes/No).

•

For the first production shipment: The FAI form, annotated (ballooned) drawing, andapplicable material/process certifications are to be included with the FAI samples. Suppliers
are also required to e-mail the FAI form in the original format, a copy of the ballooned
drawing, and all material/process certifications to the following e-mail address:
qualitycontrol@tennantco.com. The e-mail message “subject” must contain the Tennant partnumber (incl. revision), supplier name and Tennant location (shipping address) to permit
sorting at Tennant Company.

o
o
o

o

100% of all characteristics on the engineering draw ing.
100% of all notes on the engineering draw ing.
Material specifications on the engineering draw ing.

If possible (and preferred by Tennant), the complete FAI paperw ork package may besent to Tennant for review prior to the first shipment of parts. Tennant w ill review the
preliminary FAI paperw ork and provide any comments or required corrections to the
supplier. The final FAI paperw ork package shall be submitted as indicated above.

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Phase 3: Tennant•

Quality Control reviews the FAI documents and provides approval status and returns to the
Supplier.
o
o
o
o

•
•

First Article Approved: The FAI is signed and returned to the supplier.
Inspection Approved for alpha rev.: The FAI is signed and returned to the supplier.
Approved w ith Deviation: The FAI is signed w ith the Deviation Number noted andbefore, review ed by the appropriate engineering department for review and approval.
The FAI is returned to the supplier.
Rejected: The FAI is signed w ith the Quality Notification Number noted and returnedto the supplier.

If the FAI is rejected, the supplier must re-submit the FAI with any non-conforming conditions
corrected. Tennant must communicate all rejection information to the supplier and indicate a
new FAI is required.
If the FAI is approved, file the FAI (with all applicable certifications) in the respective part data
folder.

FAI Requirements:•

FAI Samples
o

o
o
o

o

•

The inspected parts are from a random sample of 5 parts from the first production lot
provided to Tennant.
Except w hen a purchase order indicates less than 5 parts, in that case allparts shall be used as samples.
When the manufacturing method uses multiple sources of production, including
cavities, spindles, dies, tools, process lines, machines, etc., a sample must be
selected from each source.
All FAI analysis and submissions must be constructed or assembled using
production-intent equipment, tooling, processing, methods and other conditions.

Except in the case of pre-production parts.
The inspected parts should be uniquely identified to correspond to the actual
measurements recorded on the FAI report.
All characteristics must be compliant w ith the Tennant Engineering Draw ing
unless a Deviation has been authorized by Tennant.
Attach an identifying tag to the FAI sample(s) using string (do not use tape or w ire).

First Article Inspection ReportooooTennant has a template available on their supplier w ebsite for the First Article
Inspection Report (TC-203-01-005).
Suppliers have the opportunity to use their ow n First Article Inspection Report, aslong as all features of Tennant’s First Article Inspection report are listed on the
suppliers report.
Self-made gauges/calipers are not allow ed to use during the FAI process, Tennant
only accepts valued measurements.
All FAI documentation must be submitted in English.

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Supplier ManualoAll numbered fields are mandatory, other field are optional (required w hen available).
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







o
o
o

Part number (1):Enter the complete Tennant part number for the part
Part description (2):Enter the name of the part
Revision (3):Enter the part revision level of the FAI partPO # (4):The Tennant purchase order number
Supplier (5):The name of the Supplier preparing the FAI report
Select one (6):Check the type of FAI
Dimension: (7):Characteristic designator (dim. / notes, etc.) / metric
Tolerance (8):Mentioned tolerance, otherwise general tolerance / metricInspect. Instr. Used (9)Measuring equipment used (caliper, CMM, fixture, etc.)
Supp. Inspect. Results (10) Results of the characteristic
In spec. (11)Is the result meeting the requirement?
Inspected By (12)Name of person who prepared the report
Signature (13)Signature of person who prepared the report, an electronicor typed signature is acceptable
Email (14)Email, where we can send a signed copy
Date (15)Date when the report was completed

For characteristics that are recorded on material and/or test report certifications, type
“Conforms” in the “Supplier Inspection Results” block and reference the certification
number in the “Inspection Instrument Used” block.
For characteristics that require visual inspection, type “Conforms” in the “SupplierInspection Results” block and state “Visual” in the “Inspection Instrument Used” block.
For characteristics that are inspected using a functional or go/no-go gage, type
“Conforms” in the “Supplier Inspection Results” block and state the gage type or gage
number in the “Inspection Instrument Used” block.

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Balloon (bubble) drawing•

Material and Special Process CertificationsoObtain a hard copy of Tennant Engineering Draw ing and manually place consecutively
numbered circles (balloons) adjacent to each characteristic (dimensions, notes, material,
treatment, etc.) on the Tennant draw ing.

oMaterial Certificate of analysisRaw material certificates needed if parts are fabricated.

oPerformance Test Data (as required by drawing or PO)


Some products may require testing and analysis beyond dimensional properties.
Examples include: chemical analysis, mechanical testing, x-ray testing, etc. The
supplier may use outside accredited lab/test facilities to perform required tests.

If applicable:
o Certificates of Compliance / Certificates of Conformance (3rd –party agency approvals suchas UL and CE).

FAI Material Identification Requirements:•“FAI Enclosed” tag must be affixed on four sides, and the top, of thebox/container containing the five samples and documents.

•

Required documents must be placed inside the containers in an envelope clearlymarked, “FAI Documents”.

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4.3

Test and Measurement Equipment

Suppliers are responsible for meeting all product specifications and requirements. The supplier shalldetermine the monitoring and measurement to be undertaken and the monitoring and measuring
devices needed to provide evidence of conformity of product to determined requirements. As aminimum, where necessary to ensure valid results, measuring equipment shall:• Be calibrated or verified at specified intervals, or prior to use, against measurement standards
traceable to international or national measurement standards; where no such standards exist, thebasis used for calibration or verification shall be recorded;• Be identified to enable the calibration status to be determined.
In some cases, Tennant may provide test and/or measurement equipment to suppliers. The supplier is
responsible at all times for the care, maintenance, safekeeping and proper use of Tennant-owned
items.
For maintenance and calibration on Tennant owned equipment is the responsibility of the supplier.
Suppliers must promptly report any loss or damage of Tennant gages and test equipment. This
does not include normal wear. Tennant and the supplier will determine who has responsibility forcalibration of Tennant-owned equipment. If Tennant assumes responsibility for calibration, thesupplier shall make the test and measurement equipment accessible to Tennant and return it
within the timeframe requested.

4.4

Tennant-Owned Tooling & Fixtures

Tennant often pays for tooling that is uniquely-required for the production of Tennant products (doesnot include perishable tooling). Examples of unique tooling include molding tools and machining
fixtures. Such tooling is the property of Tennant and must be permanently identified as a Tennant
asset. Suppliers shall maintain quality records for all Tennant owned tooling and fixtures and makerecords available to Tennant upon request. Such tooling will not be scrapped, altered or relocatedwithout prior written approval from Tennant. Tennant reserves the right to take possession of the toolingat any time. Original tool designs are considered property of Tennant and the supplier shall provide
copies of the CAD designs between the time the engineering drawings have been created and before
production.
Tooling Approval
Tennant generally evaluates First Article samples, but it is the supplier’s responsibility to ensure the tool
design and tools will ultimately produce consistently acceptable parts or assemblies. A dimensional
check of the tool will not be performed by Tennant.
Parts produced by the tooling must successfully pass Tennant’s Part Approval Process before thetooling and fixtures can be used for Production orders.
Tooling Identification
The permanent identification of the tooling and fixtures will include contain the following information: thephrase “Property of Tennant” and Tennant’s asset number (Tennant will provide ID number). This canbe done with an ID plate, or by machining directly onto larger tooling. The plate needs to be ‘fixed to thetool’ which cannot be taken away without any use of tooling.
After the Tennant asset identification information has been affixed to the asset, two photographs willneed to be taken and sent to a Tennant representative.
1. Must include the whole tool with the attached asset tag visible. If the tool contains multiple
cavities it must be open showing all parts in the picture.
2. A close-up of the asset tag affixed to the tool.
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Exclusivity
No supplier shall use Tennant owned tooling to make parts for a different customer. The sole exception
to this is if Tennant provides written instructions to sell parts to a different Tennant supplier. This could
be for a sub-assembly process, line sequencing, or similar reason.
Storage and Maintenance
The supplier is responsible for the care, maintenance, safekeeping and proper use of Tennant-owned
tooling and fixtures in its possession. This includes the prompt reporting of any damage to tooling.
Subject to the terms of the purchasing documents, the supplier may be liable when tooling deficiencies
are identified.
Specifically, this shall include: Review of tooling mating surfaces for wear, sharpening, parting line mismatch, flash, etc.
 Corrosion prevention
 Keeping date code wheels up to date
 Replacing broken die springs
 Cleaning part residue, mold release, or any other accumulation.
Suppliers shall maintain tool and maintenance logs and provide to Tennant upon request.

4.5

Preventive Maintenance

The supplier shall identify key process equipment and provide resources for machine/equipment
maintenance activities and develop an effective planned total preventive maintenance system.
The Supplier Preventive Maintenance program will be documented and PM logs maintained.
These logs shall be available for review by Tennant upon request.

4.6

Process Monitoring & Control

Suppliers are responsible for ensuring all parts meet Tennant’s drawing requirements (this includes
processes, characteristics or components that are controlled by sub-suppliers). To prevent defective
product from being delivered to Tennant, the supplier shall establish and document process standards
and control for all aspects of its manufacturing operations. Tennant may request documents related tocorrect and consistent processes and inspection.
When changes or improvements to process monitoring and/or quality controls are made, Work
Instructions, Control Plan, Process Flow & PFMEA, etc. must be updated.

4.7

Control of Nonconforming Material

Suppliers must begin to resolve issues associated with discrepant parts immediately upon internal
discovery or notification from Tennant.
A supplier must immediately notify Tennant Supplier Quality Engineering and/or Tennant Procurement
upon realization that nonconforming material may have been shipped to a Tennant facility. Immediate
notification should be made by telephone followed by written documentation of the problem, lot size,
shipment dates, lot identification, etc.

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Tennant will notify suppliers of nonconforming material and request a Return Material Authorization(RMA). Suppliers are expected to grant this request. If after 10 calendar days there is no response to
the RMA request, Tennant may scrap the parts at the supplier’s expense. Parts returned on an RMA
will be returned to the supplier at the supplier's expense. The supplier is expected to provide return
shipping info along with the RMA.
It is expected that the supplier will put reworked or conforming parts into their inventory and may be
added to future purchase orders issued by Tennant. Tennant will not accept any parts shipped without
a valid purchase order.
If any portion of product from a supplier’s delivery is rejected, Tennant may choose to reject the entire
lot. The supplier is responsible for sorting, inspection and other issue-related costs incurred by Tennant
due to the nonconformance. If supplier is unable to sort, re-inspect, or provide service to obtain parts,
Tennant may provide such service and bill back to supplier for time to perform such activity. In certain
circumstances Tennant & the supplier will contract with a 3rd party to perform the work required andbilling will take place between 3rd party and supplier.
In all cases, the supplier shall inspect 100% of the suspect material until corrective action(s) havebeen completely implemented. Containers shall be clearly marked, “100% inspected”.

4.8

Supplier Corrective Action Request (SCAR)

Suppliers may be asked to utilize, document and submit the Supplier Corrective Action Request(SCAR). The SCAR (TC-203-03-001) follows the Eight Disciplines (8D) corrective action methodology
and is intended to be both a problem-solving tool and communication tool. Suppliers may use theircompany’s problem-solving and communication document with approval from the Tennant requestor.
SCAR Guidelines
D1 – Cross Cross-Functional Team: Identification of team-members that can successfully resolve
the problem. Tennant also expects the supplier to identify a “champion” for the SCAR process. The
champion is responsible for following-up on activities, ensuring time commitments are met, andupdating the Tennant requestor with updated documents.
D2 – Problem Description: Identification of all facts, data and information that describe and quantify
the problem in detail.
D3 – Short-Term Action: Immediate actions to prevent further escape. The supplier is expected totake all actions necessary to quarantine/return/replace/certify suspect material at all locations throughout the supply chain.
The supplier must describe and document how and when the clean-point will be identified.
The supplier shall inspect 100% of all suspect material until corrective action(s) have been
implemented. Containers shall be clearly marked “100% inspected”.
D4 – Root Cause: In-depth analysis of the problem to determine the true underlying cause(s) and/or
reason for the non-conformance. Generally there are failures in regards to both the occurrence and thedetection that must be identified for correction. If a cause is unknown the supplier is to identify the
specific steps that will determine root-cause(s) along with the person responsible and due dates.
Occurrence Cause: Answers the question: “Why did the problem occur?”
Detection Cause: Answers the question: “Why did the problem escape detection?”
There may be multiple answers to either, or both, types of causes.
NOTE: An example of a poor root cause is, "Statements from the supplier indicating that the root cause is'operator error' and the corrective action is to remin d or retrain an operator, and/or increase inspection, alone,
are NOT acceptable corrective actions. These examples of proposed actions would be consideredinsufficient and not address the true underlying root cause(s) of why the supplier’s policy, instructions,process, procedure, and/or system allowed the problem to develop and occur and not be detected by quality
controls.

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D5 – Corrective Action Plan: Actions eliminating the problem and the possibility of reoccurrence.
Each identified cause, for both occurrence and escape from detection, requires corrective actions.
Methods may include: mistake-proofing systems, training, process changes, tool changes, etc. The
supplier shall include, for each action, a primary owner and the target/completion date.
D6 – Corrective Action Verification: Quantitative results confirming that the corrective actions will
resolve the issue.
D7 – Preventative System Improvements: Corrective action(s) throughout the quality system whereapplicable, as well as for like-products or like-processes.
D8 – Approval Sign-Off: The issue is not considered closed until both the supplier and the Tennant
issuer are satisfied with identified and implemented actions.
SCAR Response and Update Timing Expectations:
The supplier is required to document, track and update SCAR statuses, to the Tennant issuer,
continuously until closure of the issue.
Timeline Expectations: While Tennant recognizes different levels of complexity to the 8D
process, Tennant expects SCAR's to be treated with urgency. The following timeline guidelines
should be adhered to: 24 Hours: Response with actions completed through D3 – Short-Term Action.
 3 days: Response with actions completed (or plan identified) through D5 – Corrective ActionPlan.
 60 days: Response with all actions completed (or plan identified), and continuously until
implementation of all actions

4.9

Deviation Process

Tennant controls the parts provided by our global supply chain based on approved/validated parts andprocesses. A deviation is initiated to request a temporary change to a Tennant print, engineering
specification, or quality standard. Tennant requires notification and reserves the right to refuse
proposed deviations to the Tennant Engineering Drawing. Tennant approval is required before a
supplier ships deviated parts.
Tennant accepts two types of deviations: Supplier initiated deviations
 Tennant initiated deviations
Supplier Initiated Process:•Supplier shall notify Tennant and request approval for the deviation using the Supplier Deviation
Request Form (TC-202-11-001).

•

Supplier completes the form and sends to the Tennant representative.
Supplier Deviation Request Form found at www.tennantco.com/suppliers.

•

Tennant representative uses the Supplier Deviation Request Form to generate the deviation.

•

Tennant representative circulates for approval from key Tennant stake holders.

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Tennant representative sends a deviation authorization to the supplier.
Note: If requested change is permanent, an Engineering Change Request (ECR) shall be
submitted.

•

A copy of the deviation authorization shall be printed and fixed on the outside of the packaging
until the deviation has expired or is no longer needed (i.e., new drawing release).

Red-line drawings, e-mails, verbal instructions, etc. are not acceptable forms of authorization.
Requests for deviation will be considered only for unusual circumstances and will not be accepted on aroutine basis.
The supplier is to maintain a record of the expiration date and/or quantity authorized. The supplier mustalso ensure compliance with the original or superseding specifications and requirements when theauthorization expires.
Tennant Initiated Process:Same process as Supplier Initiated, except Tennant personnel (typically engineering) will submit &circulated the deviation for approval.
Note: Tennant initiated changes are commonly used to pull changes forward to accelerate theimplementation date.
If the proposed change is long term/permanent, a Process/Product Change Notification (TC-20301-010) is required to be submitted to Tennant for approval before the change is implemented.
The PCN Form is located at www.tennantco.com/suppliers.

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5. Material Identification and Labeling Requirements
5.1

Introduction

The following specifications are required for accurate identification and efficient receiving of materials
from Tennant external suppliers. Provided examples are for illustrative purposes only and may not be
exactly to scale or meet bar code print quality standards.
Tennant's external suppliers are required to provide specific material information for the following
purposes: Identification of a group of items sharing the same Tennant part number, which have been
shipped together and which should be received against a common purchase order.
oi.e. a single Purchase Order of 100pcs shipped as 5 boxes @ 20pcs each.

 Identification of items for movement and storage within Tennant warehouses.
To support these requirements this specification includes two types of labels:
 A purchase order label, and An item label
It is possible that the purchase order label can support both requirements. This depends on thematerial quantities and packaging configuration. The following guidelines are to be applied: When multiple pieces of a single part number are packaged into a single container, it is notnecessary to have the pieces labeled if the items were not packed into the container for
purposes of shipment. In this case the purchase order label will suffice.
 When multiple pieces of a single part number are packaged for shipping into a single container,
the internal packages should be identified with the item label specified here, and one of the
scenarios described in the next chapters applies.
 When individual items are not packaged together, they should be identified with the purchaseorder label.
 Shipping different Tennant Part numbers in a single container is not allowed. Even if the different
Tennant Part numbers share the same Purchase Order.
“Recommended Applications for Labels” (Section 5.10) describes examples of how labels can be
attached to items or containers, and will enable you to determine when each label applies.

5.2

Purchase Order Label Format

The purchase order label is designed to support receiving of the material, and if possible themovement and storage of material within Tennant's warehouses. For parts shipped to Tennant
each shipping container must have at least one Purchase Order Label applied.
Labels are to be sized so that when applied to a flat surface all data is readable. Labels should
not be applied to surfaces which result in barcodes being unreadable. Please reference“Recommended Applications for Labels” (Section 5.10) for examples of how to apply thepurchase order label to different types of material.
The label is to have dark printing with a contrasting background label color.
The adhesives used on labels are to be pressure sensitive and the label type should be a thermaltransfer label.
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Each field should have a thin border around it, and contain a field title in the upper left-hand corner ofthe border (see figure 5.1, 5.2, 5.3 and 5.4). Titles should be approximately 0.06” (1.5 mm) high letters.
Recommended label sizes:-

4" x 6" (100mm x 150mm),-

2" x 4" (50mm x 100mm)

Sample labels for each recommended size:

Figure 5.1 Label size 4” x 6” (100mm x 150mm)

Figure 5.2 Label size 2” x 4” (50mm x 100mm)

5.3

Item Label Format

The purpose of the item label is to provide identification for material which is either broken from thepackaging container that it was received in, or not packaged in a container for shipping to Tennant.
This label should not replace the Purchase Order label as the purchase order is not included in theseformats and thus they cannot support receiving.
The label must be placed in a highly visible location.

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The label needs to be attached to each part. A tag may be used on the part, or a label must be affixed
to a bag or box that contains the part.
The following data elements must appear on the item label: Part number with barcode Tennant’s part description
 Quantity
 Unit of measure Part revision
 Part manufactured date
 Country of Origin
Recommended label sizes:-

2" x 4" (50mm x 100mm),-

1" x 3" (25mm x 75mm)

Sample labels for each recommended size:

Figure 5.3 Label size 2” x 4” (50mm x 100mm)

Figure 5.4 Label size 1” x 3” (25mm x 75mm)

5.4

Mixed Load Identification

When material is shipped to Tennant, a single package could combine different purchase order items.
These packages will need to be broken down to receive the items inside.
In this situation the following is recommended:1.

Apply the mixed load identification label to the package or mixed pack.

2.

Items should be bagged or boxed to identify separate purchase order items.

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3.

Apply the smaller format Purchase Order label to the individual bags or boxes.

Mixed loads per pallet should be identified with a Mixed Load identification label, see figure 5.5.
Packing slips for all products on pallet must be in one location listing of all products with part numbers
and quantities placed on top of the pallet load. Identical labels are to be located on two adjacent sides.

Figure 5.5 Mixed Load identification label

5.5

Definitions of Packaging and Application of Labels

For purposes of material identification, Tennant defines the following levels of packaging: Unit pack: The smallest unit of packaging. This can contain one or more of the same items. The
unit pack is typically the stocking level and it can be used as a shipping container.
 Shipping container: This is the container which is used to ship items for a single purchase order
item. The shipping container should only include unit packs of items listed on the purchaseorder. The shipping container can include one or more unit packs of the same material.
 Multi-Pack: A pack containing smaller packages of items. A Multi-pack is a shipping containerand should not include items from different purchase orders.
 Mixed Pack: A pack containing multiple items from different purchase orders. This can be apallet.
When applying labels to items shipping to Tennant Company the following guidelines should
apply:
1. Either the PO label or the Item label can be applied to the Unit pack level. The PO label must be
applied if the unit pack is not packed inside a shipping container.
2. The PO label must be applied to a shipping container if the contents do not have the PO label.
3. A PO label or an item label must be applied to a multi-pack. The PO label is required if the items
inside do have the PO label.
4. The Mixed Pack should have a Mixed Load label or identification. The next level inside themixed load should have the purchase order labels applied.

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5.6
Part Number

Label Field Specifications•••

Tennant Company's part number: 15-character alpha-numeric
Human-readable format- Bold font
- Minimum of 0.375 (9 mm) highBar code format- Directly below the human-readable part number characters- Font size a minimum of 0.375” (9 mm) highDescription•

Tennant Company's description: 40-character alpha-numeric•

Human-readable format- Font size a minimum of 0.125” (3 mm) highQuantity•

Quantity related to the container with the label: 5 digit numeric••

Human-readable format- Bold font
- Font size a minimum of 0.375” (9 mm) highBar code format- Directly below the human-readable part number characters- Font size a minimum of 0.375” (9 mm) high•Tennant Company Purchase Order: 10-character alpha-numeric••

Human-readable format- Font size a minimum of 0.125” (3 mm) highBar code format- Directly below the human-readable characters- Font size a minimum of 0.375” (9 mm) high••25-character alpha-numeric
If there isn’t enough room to print the complete supplier name, an appropriate abbreviation may be used•

Human-readable format- Font size a minimum of 0.125” (3 mm) high•Part revision related to the container with the label•

Human-readable format- Bold font
- Minimum of 0.375 (9 mm) high•Date Mfg. related to the container with the label•

Human-readable format- Bold font
- Font size a minimum of 0.125” (3 mm) high•Use when appropriate for component type••

Human-readable format- Font size a minimum of 0.125” (3 mm) highBar code format- Directly below the human-readable characters
Font size a minimum of 0.375” (9 mm) high•Human-readable format•

Font size a minimum of 0.125” (3 mm) highPurchase
Order

Supplier

Part Rev ision

Date Mfg.

SerialNumber•Destination

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5.7
DATA AREA

Data Area Characteristics
TITLE

HUMAN READABLE
MIN. LETTER HGHTMAX.
LENGTHSPECIAL NOTESPart Number

PART NO.

0.375 in (9 mm)--

Designated by Tennant Co.:
if none, use Purchase Order
item number

Quantity

QUANTITY

0.375 in (9 mm)

5+ (Q)

See Appendix B for Unit of
Measure codes

Purchase Order Number

PURCHASE
ORDER NO.

0.125 in (3 mm)

7+ (K)

Avoid horizontal alignment
with the quantity bar code
symbolSerial Number

SERIAL

0.125 in (3 mm)--

Use when appropriate forcomponent type

Description

N/A

0.125 in (3 mm)

40 maxDesignated by Tennant Co.

Supplier(Name, city, state and zip)

SUPPLIER or
From

0.125 in (3 mm)

25 maxPart Rev isionPART
REVISION

0.375 in (9 mm)--

Manufactured Date

Date Mfg.

0.125 in (3 mm)

Deliv ery Location

DELIVERYLOCATION orTo

5.8

BAR CODE SYMBOL
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Code 39
No $, /, +, %No check digits
X dimension = 0.13 - .017 in.
Wide/Narrow Ratio range 2.8:1 to
3.2:1
Max length 5.5 in (140 mm)
Min Height 0.375 in (9 mm)
Incoming
Min Height 0.25 in (6 mm)
Aftermarket
Quiet Zones = .250 in (6.4 mm)
Start/Stop code = *PCS > 75%
MRD > 37.5%
ANSI GRADE 2.5

None

Tennant Co.
Street City State Zip
0.1 in (2.5 mm)
Other Delivery Info
0.2 in (5 mm)-Freeform

Include delivery info frompurchase order or material
releaseDefinition of Material Identification and Labeling Terms

Item

A single part or material purchased, manufactured, and/or distributed.

Label

A card, strip of paper, etc. marked and attached to an object to convey
information.

Master Label

A label used to identify and summarize the total contents of a multiple packof the same part number.

Mixed Item Pack

A pack containing items with different part numbers.

Mixed Load LabelMulti-PackA label used to identify that the multiple pack contains different partnumbers.
A pack containing smaller packages (sub packs) of items.

Pack, Package or
Load

A unit that provides protection and containment for shipping items from one
point to another.

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Shipping/Parts
Identification Label

A single pack, master or mixed load label used to identify the contents of ashipping pack.

Single Pack

A pack that contains one or more items with the same part number.

Single Pack LabelA pack that contains one or more items with the same part number.

Sub pack

One of the smaller packs that makes up a larger multiple pack.

Tag

A label that is hung from an object.

Container

A unit of shipment for at least one item. A container can be a package,
pallet, or a load.

5.9

Barcode Technical Specifications

Bar Code Symbology:
Bar codes shall be Code 39 symbology and shall conform to the specific requirements in thissection.
Code Configuration:
The four characters ($, /, +, %) shall not be used on the Incoming Containers for Bulk Materials
Label.
Check Digits:
Check digits shall not be added to the bar codes or human readable interpretation.
Code Density and Dimensions:This standard requires that the bar codes meet a minimum height and that the bars and spaces
maintain specific sizes and ratios. Acceptable (100%) scanner read rates also require that quiet
zones and gap widths be a specific size.
Bar Height:
The bar height for Incoming Containers for Bulk Materials Labels SHALL be a minimum of 0.5
inches (13 mm).
The bar height for Aftermarket Parts Labels SHALL be a minimum of 0.25 inches (6 mm).
Narrow Elements:
The bars and spaces in a symbol are called elements. For each bar code symbol, the narrow
element width (known as the X dimension) SHALL be within the range of 0.013 to 0.017 inches(0.33 to 0.43 mm).
Wide to narrow Element Ratio

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Quiet Zones:
For optimum scanning, a symbol’s leading and trailing clear area known as the quiet zone should
be at least 0.25 inches (6.24 mm).

Intercharacter Gap Width:
Nine bars and spaces represent a character. An intercharacter gap is the space between
characters.

Reflectivity and Contrast:
Reflectivity and contrast shall pass infrared light testing at B900 nanometers. Labels passing
infrared testing can be read with both visible and infrared equipment, while labels produced withvisible light material can only be read with visible light equipment.
Bar code symbols shall comply with traditional AIAG requirements of either  Print Contrast
Signal (PCS) or  Minimum Reflectance Difference (MRD); or  shall meet the alternate(preferred) ANSI Print Quality Grade requirement.
Symbols shall meet at least one of the following specific requirements:
 Print Contrast Signal (PCS) > 75%
 Minimum Reflectance Difference (MRD) > 37.5%
 American National Standards Institute (ANSI X3.182-1990) Print Quality Grade shall be aminimum grade of 1.5 when received at Tennant Company and should be a minimum of 2.5.

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5.10 Recommended Applications for Labels
Hanging Tags:
When it is not possible to attach a label to an item, container, or package without folding it isrecommended to use a hanging tag, and use the purchase order format. The label should attach
to one side and not extend beyond the edges of the tag. The tag and wire needs to be durable
enough to prevent damage in shipping and handling.

Examples of identification types and location of label placement:

BAG – Place one label at the center of face.

BALES – Identical labels shall be located at the upper corner of an end andthe adjacent side.

BASKET, W IRE MESH CONTAINER – Identical labels shall be located on
two adjacent sides.

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METAL TUB – Attach hang tag label to ear of tub, or use a label holder.

BOX OR CARTON – Identical labels shall be located on two adjacentsides. The upper edges of the labels should be as high as possible
up to 20 inches from the bottom of carton.

BUNDLE – Identical tags shall be located at each end.

CARTONS ON PALLET – Each carton shall be individually labeled as
described in chapter 5.4 Mixed Load Identification.
Use “Mixed Load” labels as necessary.

DRUMS, BARRELS, OR CYLINDRICAL CONTAINERS – Identical labels shall belocated on the top and near the center of the side.

PALLET BOX – Identical labels shall be located on two adjacent sides.

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RACK – Attach hang tag label to ear of rack.

ROLL – Hang one tag 2.0 in. (51 mm) from end of the material.

TELESCOPIC OR SET-UP CONTAINERS – Identical labels shall be located on two
adjacent sides of the outer box. Some applications may also require
identification of the inner box.

5.11 Unit of Measure Table
Term

Definition

Term

Definition

5GL

5 Gallon

ML

Milliliter

CM

Centimeter

MM

Millimeter

CS

Case

OZ

Ounce

CTN
FT

Carton
Feet

PAC
PC

Pack
Piece

G

Gram

PLT

PalletGAL

Gallon

PT

Pint

IN

Inch

QT

Quart

KG

Kilogram

ROL

Roll

L

Liter

SET

Set

LB

Pound

SQF

Square Feet

M

Meter

YRD

Yard

M2

Square meter

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6. Packaging Requirements Overview
Suppliers are expected to provide packaging that will protect product throughout the complete distribution
chain, from the supplier to Tennant and from Tennant to the end user. Primary shipping cartons fromsuppliers must be able to withstand all small parcel shipping environments.
Larger, bulkier items from suppliers must be shipped in a manner to withstand all rigors of overseas
containers, truckload, less-than-truckload (LTL) shipping, cross docking, air freight, and all types of multiple
handling.
All products/shipments must be in new, clean, intact and in saleable condition when delivered to Tennant.
Shipments will be free of dirt, dents, scratches, scuffs, oil, burn marks, punctures or other deformation or
physical blemishes.
Shipments that contain more than one part number (per container or carton) must have each part number
segregated by part number within the main shipping carton.
Shipments that will travel internationally must be packaged to withstand the hazards of inland and oceantransportation, below deck stowage and multiple stages of handling. Special consideration shall be given to
the packaging to ensure that breakage, damage and theft are prevented; rust and corrosion are inhibited
and water intrusion is prevented.
NOTE: In a situation where product is received and does not conform to Tennant's packaging and labelingspecifications, the product will be returned to the Supplier - at the Supplier's expense - using the Tennant'return to supplier' procedure.

6.1

Delivery Documentation

All deliveries must be marked and accompanied by documentation as follows: All products must display the bar code information as outlined in “Material Identification andLabeling Requirements” (Chapter 5).
 First copy of packing list must be placed in a pouch outside the carton, box, bag, crate, etc.
and marked, "Packing List Enclosed." The second copy of the packing list must be placed in an envelope inside the carton, box, bag,
crate, etc. of each (separate) shipment.
 The packing list shall be folded such that no description of the product is visible from theoutside.

6.1.1 Packing List Detail
Each packing list must include: Seller's, i.e., exporter complete company name and address, including contact name,telephone and email address,
 Buyer's, i.e., importer complete company name and address,
 Consignee, i.e. ship-to-party complete company name and address, including contactname and telephone number, Shipper's, i.e. ship from complete company name and address, if different from Seller, Tennant purchase order number(s) or (applicable reference number, e.g. return
authorization number), and Package/carton and piece/pallet quantities.
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6.1.2 Packing List Line Item Detail
Each line item on the packing list must include: Case number, Detailed description of products, including name by which each item is known, Model
number(s), Material and Tennant Part Number(s), Item quantities and unit of measure for each product, Total number of boxes in shipment, and Item gross and net weights.
Suppliers must provide packaging that will protect product throughout the complete distribution
chain. All products/shipments must be packed, clean, undamaged, delivered to Tennant in amanner the package(s) can then be shipped direct to a customer.

6.2

International Packaging and Labeling Requirements

A package that must be shipped, stored or stacked in a certain position must display appropriate
arrows and instructions. Hand-drawn arrows or instructions are not acceptable. Products containing
hazardous substances must display the necessary hazardous signage indicating the nature of thehazardous product, such as the product UN ID Code and relevant Class ID Labels on the package.
Styrofoam filler, commonly referred to as 'peanuts' or 'popcorn', is unacceptable.
All wooden packaging materials must be ISPM15 compliant. Failure to comply with this requirement will
result in the return of the goods back to its origin along with potential fines and penalties.
The Supplier's foreign shipper must provide products in packaging suitable for export to the designatedcarrier/freight forwarder.
The Supplier or his agent is required to properly block and brace all shipments to secure the load frommoving within the container for the entire shipment, door to door, per International Maritime Standards.
This is especially important for less than a container load (LCL or LTL) quantities shipping as a fullcontainer load (FCL or FTL). Failure to do so could result in carrier non-acceptance, or if additionalsafety preparation is required to move the cargo, costs will be passed back to the supplier or his agent.
United States Department of Homeland Security now requires all containers transiting via ocean to besealed using ISO/PAS 17712 Standard seals or bolts.
Air freight shipments packaged in cartons large enough to contain a person must be secured with metal
banding on all four sides.
Country of Origin Markings – See document “Importing into United States Manual”, stored on
Tennant’s Suppliers website.
Packing list – See document “Importing into United States Manual”, stored on Tennant’s Suppliers
website.
Supplier Import Requirements – To ensure efficient and timely delivery of cargo from international
supply points to Tennant U.S. sites, see document “Importing into United States Manual”
stored on Tennant’s Suppliers website.

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6.2.1 Requirements Specific to Europe
For deliveries made in Europe, Suppliers are required to use standard quality "Euro pallets" (80 cm
x 120 cm) which can be exchanged at the point of delivery. Where necessary, Tennant located in
Uden, Netherlands (TNV) is prepared to operate a pallet pool exchange service. Deliveries madeto TNV using "Euro" pallet format are not accepted with an overhang.
TNV will make arrangements with suppliers delivering product on pallets to have set quantities perpart per pallet. (This is a reflection of the purchase order quantity.) This determines the height ofthe pallet. In the case where smaller quantities of product do not maximize the pallet volume
potential, multiple products may be loaded. In these cases the pallet must be marked "Mixed
Product." For "Mixed Product" pallets, the maximum height is 1.50 cm. Product delivered toTennant/Uden, Netherlands in boxes (on or off pallets) must not exceed 25 kg. All wooden
packaging materials must be ISPM15 compliant. Failure to comply with this requirement will resultin the return of the goods back to its origin along with potential fines and penalties.

6.2.2 Requirements Specific to USA
For deliveries made in the US, all packaging must be capable of passing an ISTA (International
Safe Transit Association) 1 series test cycle as a minimum. The ISTA 2 & 3 series and ASTM(American Society for Testing and Materials) D4 169 test cycles will more accurately simulate theTennant distribution channels and are recommended where available.
Products shall fit flush or within 2" inside the perimeter of the pallet. If this cannot be accomplished
due to product configuration, supplier must demonstrate that the unit load passes International
Safe Transit Association (ISTA) test method 1E. All solid wood packaging material - including
pallets - will have moisture content below 20% at the time of shipment.
Corrugated transit shippers for Tennant will be compliant to Item 222 of the National Motor Freight
Traffic Classifications. Packages meeting this performance standard are to be labeled with the box
manufacture's certificate stamp.
Tennant requires all packaged product weighing greater than 75 lbs. to be marked with a warning
logo to identify heavy lifting. Any industry standard logo that identifies strenuous material handlingis acceptable. All items over 150 lbs. will be palletized for machine lift.

6.3

Environmental and Disposal Attributes

All packages containing environmental claims or recycle symbols will comply with applicablegovernment regulations as designed through the FTC and EPA.
Suppliers delivering to TNV are subject to "European packaging regulations" complying with country
specific environmental policies.
All solid wood packaging materials (including pallets) will have the appropriate pallet markings toindicate completion of a treatment method to prevent infestation in accordance with 7 CFR 319.40 as
published by the US Department of Agriculture.

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7. Chemicals & Hazardous Products/Materials
Suppliers/ Sellers are responsible for the identification of hazardous materials and compliance with allapplicable hazardous material transportation regulations, i.e., Code of Federal Regulations, ICAO, ADR,
etc.. Suppliers/ Sellers are also required to supply Material Safety Data Sheets (MSDS) for all applicablehazardous and non-hazardous materials.
 Hazardous Material Transportationo The supplier/ seller is responsible for the preparation of hazardous product documents inaccordance with all applicable regulations.
o The supplier/ seller shall supply all regulated hazardous materials to Tennant Company inappropriate packaging required by applicable shipping regulations.
o For a hazardous material that is regulated for transportation, the supplier/ seller shall provide thefollowing information on an MSDS or Dangerous Good Declaration:
 United Nations Identification Number
 Proper Shipping Name Packing Group Hazardous Class Number Hazardous Class Description
 Spill Response/ Emergency Contact Information
 Label(s) required Sub-Chapter reference for exempted items
Special Handling and Storage requirements such as temperature, isolation, etc.
 Material Safety Data Sheets (MSDS)• For a material that is either hazardous or non-hazardous, the supplier/ seller shall provide theminimum proper information about the product on a Material Safety Data Sheet (MSDS) as statedbelow:o Chemical Nameo Product Description (examples: part, vendor part number, Tennant part number)o Chemical Abstract Service (CAS) registration number
o Product manufacturer’s name and addresso Spill response informationo First aid information for proper treatment of injuries resulting from contact with substance•• MSDS’s must be supplied to Tennant before the first purchase of the product.
• Suppliers/ Sellers are required to inform Tennant Company if their product contains any of thefollowing materials before first shipment of material to a Tennant facility:o Ingredient or chemical not registered under the U.S. Toxic Substance Control Act (TSCA)
o Ozone Depleting Chemicals
o Asbestoso Lead Painto Mercuryo Other chemicals as specified•
 Product that off-gases or gives off offensive odors while in storage must be pre-approved
before shipment.
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8. Continuous Improvement
Tennant strives for quality, reliability and on time delivery of our products. Tennant recognizes this requires
partnership with a strong supply chain. A continuous improvement philosophy should encompass the
supplier's processes, systems and products. To be effective, an effective improvement strategy must havetactical and strategic elements.
Tactical•Specific and measureable to include performance requirements, goals & results•

Identify where and when it will be used

Strategic•

Company objectives & supporting long range plans•

Sustained effort focused on value add processes•

Customer satisfaction

Supplier Development
Tennant's Supplier Development program uses dedicated resources focused on driving continuous
improvement in the performance of our supply chain. Tennant Supply Chain personnel are here to partnerwith suppliers & drive improvements throughout the value stream.
Tennant and our suppliers can benefit from Supplier Development. Here are some key outcomes:•

Improved quality•

Improved customer responsiveness (on-time delivery, lead time reduction)•

Cost reductions (Inventory, overtime, labor and burden)•

Growth without capital expenditure

9. Warranty
The supplier shall comply with Tennant’s General Purchase Order Terms and Conditions for
Warranty located at www.tennantco.com/suppliers.

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Revision History Record*also update the following location after an ISO rev, use the Web Change Request to submit new documents to update
https://www.tennantco.com/en_us/about-us/suppliers.html

Date
Revision
Jan, 2019
Revision 5.0

Section

RevisionsAll
sections

Complete new upgrade of the Supplier Manual (formerly known as“Supplier Quality Manual”), with the addition of all Packaging andLabeling requirements as also the “Chemicals & Hazardous
Products/Materials” (which were all stored as separate documents on
the supplier website).

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