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Japan CO-OP Insurance Consumers' Co-operative Federation

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CONTENTS
Vision of CO-OP Insurance ..... 1
Financial Highlights ..... 2
Message from the President ..... 3
Outline of the JCIF ..... 4
Types of CO-OP Insurance ..... 6
Payment of Claims ..... 7
Risk Management and Compliance System ..... 8
Activities ..... 10
Fiscal 2011 CO-OP Insurance Business Overview ..... 12
Balance Sheet ..... 14
Income Statement ..... 15
Solvency Margin Ratio and Others ..... 16

The ofﬁcial name of our organization is the Japan CO-OP Insurance Consumers’ Co-operative Federation,commonly abbreviated as JCIF

Vision of CO-OP Insurance
Through CO-OP Insurance and the mutual assistance of CO-OP members,
we are aiming to enrich society, promote cooperative activities,
develop CO-OP and improve the lifestyles of members based on covering
economic loss caused by the various risks in members’ lives.

1
We will offer insurance products that suit members’ needs with morereasonable premiums and better coverage.

2
We will promote communication between members and CO-OP
employees, and encourage a spirit of mutual aid among members.

3
We will offer members the opportunity to learn about insurance andacquire the ability to select the insurance that suits them most.

4
We will increase the social credibility of cooperative business by the stable
management of the insurance and the expansion of the insured.

5
We will positively face the problems of aging, health and welfare, andconduct activities to contribute to society, such as social welfare activities.

Japan CO-OP Insurance Consumers’ Co-operative Federation

1

Financial Highlights

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2Japan CO-OP Insurance Consumers’ Co-operative Federation

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Message from the President
Following the Great East Japan Earthquake lastyear, the Japan CO-OP Insurance Consumers’
Co-operative Federation (JCIF) started visiting
policyholders of CO-OP Insurance products in
disaster-stricken areas to make payments of claims
and disaster relief money. With cooperation from
Co-ops in these areas as well as other Co-ops
across the country, we managed to pay out 1.5
billion yen in claims to 2,700 policyholders anddisaster relief money of 1.8 billion yen to 68,000
policyholders by the end of fiscal 2011, an effort
that earned us many words of appreciation frompolicyholders. I would like to take this opportunity
to express my deepest respect and gratitude once
again to those who have kindly cooperated with us
to achieve this accomplishment.
Although more than one year has passed since
the devastating disaster of March 11, a sense of
insecurity still lingers in our daily lives. During toughtimes such as these, Co-ops are relied upon all
the more to make every effort to contribute to thedevelopment of local communities.
Incidentally, the United Nations has designatedthe year 2012 as the International Year of Cooperatives (IYC) in the hope that the spirit ofcooperation will help the world pull through thecurrent crisis. By joining forces with Co-ops acrossJapan in order to overcome these difficult times
together, the JCIF is determined to serve as an
example by embodying the value of Co-ops throughits CO-OP Insurance business.
In the main, this annual report consists ofreports on initiatives implemented during fiscal
2011. In our CO-OP Insurance business, thepolicyholder base of direct insurance products(three types) expanded to over 7.3 million. At thesame time, payment of insurance claims for theseproducts exceeded 61.3 billion yen in total, a figurethat well demonstrates our commitment to providing
Co-op members with timely support when needed,
the primary objective of our business.

In September 2011, we introduced a whole-life
mutual insurance product, Zutto-i., which attracted
within six months of launch more than 47,000
policyholders, many of whom particularly welcomed
the release of this new product. With the broad
appeal of Zutto-i. so affirmed, we have renewed ourdetermination to further promote the product thisfiscal year.
In addition to securing an extensive and solid
policyholder base for Zutto-i., we will also strive toenhance our operational quality and reinforce ourbusiness foundation during fiscal 2012. Meanwhile,
concerted efforts will also be made to become thefirst-choice provider of mutual insurance that serves
as the centerpiece of livelihood security for Co-op
member households. This is a target set out in the
JCIF Long-term Vision 2020 and the culmination oflong deliberations stretching back to the previous
fiscal year.
We humbly thank you for your ongoing supportof CO-OP Insurance.

Tomomi Yano
President
Japan CO-OP Insurance Consumers’
Co-operative Federation (JCIF)Japan CO-OP Insurance Consumers’ Co-operative Federation3

Outline of the JCIF
JCIF, Co-op and JCCU
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Roles of Member Co-ops and JCIF
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4Japan CO-OP Insurance Consumers’ Co-operative Federation

Structure of JCIF$VRI-XQH

Product Development Div.

GeneralAssembly

Administrative andDevelopment
Dept.

Accounting Div.
Asset Management Div.
Administration Div.
Personnel Planning Div.

Board
of
Auditors

Management Planning Div.
Information and Communication Div.

Board
of
Directors

Joint Management
Dept.

Risk Management Div.
Legal and Compliance Div.
Customer Satisfaction Promotion Div.

Education and Learning Div.
Promotion Management Div.
Hokkaido and Tohoku Area Promotion Div.
Central Area Promotion Div.
Sales Promotion
Dept.

Kansai Area Promotion Div.
Cyuushikoku Area Promotion Div.
Kyusyu Area Promotion Div.

Publicity Planning Div.
Member Support Div.

Claims-related Service Management Div.
Contract Clerical Div.
Clerical Dept.

Call Center Management Div.
Planning Div.
Information Systems Div.

Japan CO-OP Insurance Consumers’ Co-operative Federation

5

Types of CO-OP Insurance

CO-OP Insurance Tasukeai— Medical Insurance
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CO-OP Insurance i.-Plus— Term Life Insurance up
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CO-OP Insurance Zutto-i.— Whole life Insurance
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CO-OP Insurance New i.i.— Life Insurance%DVLFSODQWKDWSURYLGHVFRYHUIRUGHDWKZLWKWKHUHEDWHSODQFDQEHPDWFKHGXSZLWKPHGLFDOFRYHUDQGZRPHQҋVKHDOWKFRYHU7KHFRQWUDFWWHUPLVUHQHZDEOHDIWHUÀYH\HDUVZLWKWKH
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CO-OP Fire Insurance
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Payment of Claims
Payment of Claims
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7

Risk Management andCompliance System
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8Japan CO-OP Insurance Consumers’ Co-operative Federation

Policy on Solicitation%DVHG RQ WKH /DZ RQ 6DOHV RI )LQDQFLDO 3URGXFWV -&,) KDV HVWDEOLVKHG WKH IROORZLQJ &223 ,QVXUDQFH
6ROLFLWDWLRQ3ROLF\7KHVHJXLGHOLQHVDUHSRVWHGYLVLEO\DWWKH-&,)DQGDWPHPEHU&RRSVKDQGOLQJ&223
,QVXUDQFH&223,QVXUDQFHVDOHVSHUVRQQHOFDUU\WKHJXLGHOLQHVLQDQDOORXWHIIRUWWREROVWHUFRPSOLDQFH

&223,QVXUDQFH6ROLFLWDWLRQ3ROLF\

Notification to all members%DVHGRQWKH/DZRQ6DOHVRI)LQDQFLDO3URGXFWVZHKDYHHVWDEOLVKHGWKHIROORZLQJ&223
,QVXUDQFH6ROLFLWDWLRQ3ROLF\:KHQRIIHULQJ&223,QVXUDQFHHYHU\HIIRUWZLOOEHPDGHWRFRPSO\ZLWKWKH&RRS/DZWKH/DZ
RQ6DOHVRI)LQDQFLDO3URGXFWVDQGWKH&RQVXPHU&RQWUDFW$FWWRSURYLGHVHUYLFHVLQDQDSSURSULDWHPHWKRG:KHQ RIIHULQJ &223 ,QVXUDQFH HYHU\ HIIRUW ZLOO EH PDGH WR HQVXUH PHPEHUV IXOO\ XQGHUVWDQGSURGXFWFRQWHQWDQGRWKHULPSRUWDQWLQIRUPDWLRQ:KHQRIIHULQJ&223,QVXUDQFHHYHU\HIIRUWZLOOEHPDGHWRUHVSHFWWKHZLVKHVRIPHPEHUVQRWWDNH
XSH[FHVVLYHDPRXQWVRIPHPEHUVҋWLPHRUVSDFH
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Business Operations Based on
Policyholder Feedback(1) The consultation center receives complaints and opinions by telephone&223 ,QVXUDQFH ZKHQ GHYHORSLQJ SURGXFWV DQG SD\LQJ FODLPV LV PDNLQJ LPSURYHPHQWVEDVHGRQSROLF\KROGHUIHHGEDFN,QRUGHUWRUHFHLYHPRUHIHHGEDFNDQGUHÁHFWWKHRSLQLRQVLQ RXU EXVLQHVV ZH HVWDEOLVKHG WKH FRQVXOWDWLRQ FHQWHU ZKLFK LV GHGLFDWHG WR KDQGOLQJFRPSODLQWVRSLQLRQVDQGUHTXHVWVLQ
O Complaints we received at the consultation center in FY2011:HKDGFRPSODLQWVDQGUHTXHVWVLQÀVFDO
9LHZLQJWKHRSLQLRQVZHUHFHLYHGDVUHSUHVHQWLQJWKHYRLFHRIRXUSROLF\KROGHUVZHDUHVWULYLQJWRLPSURYHWKHSUREOHPV2WKHUV

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(2) Improvement efforts resulting from complaints and opinions we receive:HKDYHLQWURGXFHGWKHPDQDJHPHQWV\VWHPWRXQLI\WKHPDQDJHPHQWRIFRPSODLQWVDQG
RSLQLRQVZHUHFHLYHVRWKDWUHODWHGGHSDUWPHQWVFDQVKDUHDQGVZLIWO\UHVROYHDQ\LVVXHV,Q
DGGLWLRQZHUHSRUWDOOFRPSODLQWVDQGRSLQLRQVWRDOOGHSDUWPHQWVRQFHDZHHN

Japan CO-OP Insurance Consumers’ Co-operative Federation

9

Activities
Life-Planning Activities/LIH3ODQQLQJDFWLYLWLHVHQDEOH&RRSPHPEHUVWROHDUQDERXWPRQH\PDWWHUVLQWKHLUOLYHV,QWKHSULQFLSOH
WRSLF RI 5HYLVLQJ &RYHUDJH PHPEHUV JDLQ WKH FDSDELOLW\ WR LQGHSHQGHQWO\ VHOHFW LQVXUDQFH WKDW LVUHDOO\QHFHVVDU\$VDQLQWHJUDOSDUWRI/LIH3ODQQLQJDFWLYLWLHV-&,)LVWUDLQLQJPHPEHUVDQG&RRSVWDIIWREH/LIH3ODQ$GYLVRU /3$  3DUWLFLSDQWV RI /3$ FRXUVHV OHDUQ DERXW OLIH SODQQLQJ LQVXUDQFH WD[DWLRQ DQG ILQDQFH LQ
FRPSUHKHQVLYH OHFWXUHVKHOG E\ -&,) LQ RUGHU WR
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/LIH3ODQQLQJDFWLYLWLHVEHFRPH /3$$V RI 0DUFKO/HFWXUHVRQ5HYLVLQJ&RYHUDJH
  WKHUH DUH 
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ODevelopments in Life-Planning Activities/LIH3ODQQLQJ DFWLYLWLHVKDYH QRZ EHFRPH ILUPO\
H V W D E O L V K H G  D V  & R  R SDFWLYLWLHV ,Q ILVFDO 
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UHYLVLRQRIFRYHUDJH

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Number of participants

47,50640,325

Fiscal 2010

40,000Fiscal 2011

30,00022,78920,00010,00019,043

8,838
7,133
2,958 3,586

0/HFWXUHV

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FKLOGUHQ

2,016 1,440

2,080 1,816

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SURMHFW

1,169

426

261

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2WKHUV

Health Improvement Activities$IXQGDPHQWDOLVVXHIRU&223,QVXUDQFHDFWLYLWLHVLVWKHLPSURYHPHQWRIWKHKHDOWKDQGZHOIDUHRISHRSOH
)URP WKH SRVLWLRQ RI DVVLVWLQJ PHPEHUV DQG SROLF\ KROGHUV WR LPSURYH WKHLU KHDOWK -&,) KDV LQVWDOOHGDXWRPDWLFEORRGSUHVVXUHPHDVXULQJGHYLFHVDW&RRSVWRUHVDQGRIIHUVIUHHKHDOWKFRQVXOWDWLRQVE\SKRQH

(1) Automatic Blood Pressure Measuring Devices Installed-&,) KDV LQVWDOOHG DXWRPDWLF EORRG SUHVVXUH PHDVXULQJ GHYLFHV DW PRUH WKDQ  &RRS VWRUHVWKURXJKRXW-DSDQ6LQFHPDQDJLQJEORRGSUHVVXUHLVSDUDPRXQWIRUSUHYHQWLQJDOOOLIHVW\OHUHODWHGLOOQHVVLWLVHVVHQWLDOWRFRQVLVWHQWO\PHDVXUHEORRGSUHVVXUHIURPGD\WRGD\0HPEHUVDUHZHOFRPHWRWHVWWKHLUEORRGSUHVVXUHOHYHOZKLOHVKRSSLQJPDNLQJWKHGHYLFHVYHU\XVHIXOIRUPDQDJLQJWKHLUGD\WRGD\KHDOWK

(2) CO-OP Insurance Health Call Center-&,) RIIHUV D IUHH SKRQH FRQVXOWDWLRQ VHUYLFH PDGHDYDLODEOHWR7DVXNHDLL3OXVDQG1HZLLSROLF\KROGHUV-&,)FRQWUDFWVVSHFLDOLVWFRXQVHORUVLQFOXGLQJGRFWRUV
DQG QXUVHV IURP JRYHUQPHQWDO FRUSRUDWLRQ WR JLYH
DGYLFHRQKHDOWKWUHDWPHQWDQGFDUHJLYLQJDVZHOODVLQVWUXFWLRQRQZKLFKPHGLFDOIDFLOLW\WRXVH'XULQJÀVFDOWKHFDOOFHQWHUÀHOGHGFDOOVIRUDGYLFH

10 Japan CO-OP Insurance Consumers’ Co-operative Federation

Social Contribution Activities,QÀVFDO-&,)ZKLFKSURYLGHVPXWXDOLQVXUDQFHZLWKWKHDLPRIKHOSLQJWRUHDOL]HDSURVSHURXVVRFLHW\ZLOOVWDUWRIIHULQJVXEVLGLHVWRRUJDQL]DWLRQVHQJDJHGLQWKHDFWLYLWLHVVSHFLÀHGEHORZDVDQHZLQLWLDWLYHWRFRQWULEXWH WR VRFLHW\ (DFK HOLJLEOH RUJDQL]DWLRQ ZLOO EH SURYLGHG ZLWK D VXEVLG\ LQ WKH DPRXQW RI DURXQG
WRPLOOLRQ\HQZLWKWKHWRWDODPRXQWWREHSDLGRXWLQÀVFDOVHWDWPLOOLRQ\HQ

To be eligible, organizations must be engaged in one of the following activities, eachof which is based on the values shared by JCIF.
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RIZRPHQDQGFKLOGUHQ

Environmental Activities-&,)WRRNRXWWKHFHUWLÀFDWLRQRI,62LQ:HEXLOGWKHHQYLURQPHQWDOPDQDJHPHQWE\FRQWULYLQJZD\VWRH[WUDFWWKHIDFWRURIHIIHFWWRWKHHQYLURQPHQW

7RSLFVRI)<O 7XUQLQJRIIRIOLJKWVSURMHFW:HDSSURYHGWRWKHJLVWWRWKHWXUQLQJRIIRIOLJKWFDPSDLJQZKLFK WKH HQYLURQPHQWDO PLQLVWU\ OHFWXUHV H[HFXWHO LWVSURMHFW RQ -XQH QG DQG 'HFHPEHU WK  :H GLGWKHOLJKWGRZQRIRXURIÀFHDW:HFRXOGFRQWUROWKH
HOHFWULFDODPRXQWXVHGRIDSSUR[LPDWHO\NZKJapan CO-OP Insurance Consumers’ Co-operative Federation

11

Fiscal 2011 CO-OP Insurance
Business Overview
2YHUYLHZRIWKHÀQDQFLDOUHVXOWVRIWKH&223,QVXUDQFHEXVLQHVVLVDVIROORZVEnd of year policyholders totaled 7,734,977:KHQ EURNHQ GRZQ E\ SURGXFW 7DVXNHDL SROLF\KROGHUV LQFUHDVHG  IURP WKH SUHYLRXV \HDU WRL3OXVSROLF\KROGHUVLQFUHDVHGWR=XWWRLSROLF\KROGHUVZHUH&223
)LUH,QVXUDQFHSROLF\KROGHUVLQFUHDVHGWRLLSROLF\KROGHUVGHFUHDVHGWRDQG
&223,QVXUDQFH1HZLLSROLF\KROGHUVLQFUHDVHGWR

Insurance in force totaled ¥11,210 billion&223,QVXUDQFH*URXSKDVWRWDOSROLFLHVRIELOOLRQRIGLUHFWLQVXUDQFHLQIRUFHDQLQFUHDVHRIRQWKHSUHYLRXV\HDU

Premiums totaled ¥157 billion&223,QVXUDQFH*URXSKDVWRWDOSUHPLXPVRIELOOLRQDQLQFUHDVHRIRQWKHSUHYLRXV\HDU

1,238,016 payments made&223,QVXUDQFH*URXSPDGHDWRWDORISD\PHQWVDQLQFUHDVHRIRQWKHSUHYLRXV\HDU¥61,563 million in payments made&223 ,QVXUDQFH *URXS KDV PDGH D WRWDO RI  PLOOLRQ LQ SD\PHQWV IRU LQVXUDQFH FODLPV DQ
LQFUHDVHRIRQWKHSUHYLRXV\HDU
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<:KVSSHYHTV\U[ZHYLJVU]LY[LKMVYJVU]LUPLUJLVUS`H[$<: [OLYH[LWYL]HPSPUNVU4HYJO HUKYV\UKLKKV^U[V[OLULHYLZ[ [OV\ZHUK4VUL`OLSKPU[Y\Z[HYL[YHUZMLYHISL^HYYHU[`KLWVZP[Z(WVY[PVUVMMVYLPNUZLJ\YP[PLZPUMVYLPNUJ\YYLUJPLZHYLOLKNLK
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12 Japan CO-OP Insurance Consumers’ Co-operative Federation

6HFWUDO&223,QVXUDQFH%XVLQHVV2YHUYLHZ&223,QVXUDQFH i.-Plus&223,QVXUDQFH Tasukeai
2008

5,547,769

2008

2009

5,597,422

2009

2010

5,676,134

2010

2011

5,784,814

2011

2012

5,911,867

2012

As of March 20,

Number of Policies
Premium Income (¥ millions)
Claims Paid (¥ millions)

2011
5,784,814

2012
5,911,867¥112,300¥45,413¥113,261¥48,591

9,781

850,502
1,018,745
1,198,788
1,340,777

As of March 20,

Number of Policies
Premium Income (¥ millions)
Claims Paid (¥ millions)&223,QVXUDQFH Zutto-i. :KROHWHUPOLIH
2012

718,080

2011

2012

1,198,788¥39,391¥11,149

1,340,777¥43,274¥12,944&223,QVXUDQFH Zutto-i. :KROHWHUPPHGLFDO
2012

37,707

As of March 20,

2012

As of March 20,

2012

Number of Policies
Premium Income (¥ millions)
Claims Paid (¥ millions)

9,781
442
—

Number of Policies
Premium Income (¥ millions)
Claims Paid (¥ millions)

37,707775¥28&223,QVXUDQFH i.i.

&223)LUH,QVXUDQFH
2008

2008

357,6132009

372,371

2009

2010

382,262

2010

48,11334,20922,243

2011

390,2872011

11,306

2012

396,306

2012

2,284

As of March 20,

2011

2012

¥4,697

Number of Policies
Premium Income (¥ millions)11,306¥2,033

2,284¥633¥1,090Claims Paid (¥ millions)¥6,062¥5,038

As of March 20,

2011

2012

Number of Policies

30,71036,255Premium Income (¥ millions)¥4,070¥5,003¥447¥531

As of March 20,

2011

2012

Number of Policies

390,287

396,306

Premium Income (¥ millions)¥4,557

Claims Paid (¥ millions)¥1,022&223,QVXUDQFH New i.i.
2007
2008
2010
2011
2012

6,164
15,241Claims Paid (¥ millions)

23,79330,71036,255

Japan CO-OP Insurance Consumers’ Co-operative Federation

13

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14 Japan CO-OP Insurance Consumers’ Co-operative Federation

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15

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1-5-2 Irifune, Urayasu, Chiba 279-8588 JapanTE L : +81-47-351-3356
FAX : +81-47-351-5298
http : //coopkyosai.coop

This annual report uses recycled paper andis printed with soy bean ink.