CSR Report2015

For the futureof the planet

PlatinumGold

SilverPalladium

From catalysts to anticancer
agents, a promising star withmuch hidden potential.

In addition to being used forjewelry, this multitalented
element is used for ultraﬁne wires
in mobiles and smartphones,
playing a hugely important role
when conducting electricity.

Without silver, photographs
would not have been invented.
Found all around, including yourmirrors.

Able to absorb large amounts ofhydrogen, so perfect for use withhigh purity hydrogen generators.

Rhodium

Iridium

Ruthenium

OsmiumWhen solidiﬁed, cannot be
melted by anything. Very hardelement used for plating tocreate hard surfaces.

Used for vehicle spark plugs
because of excellent hardness
and corrosion resistance, and forthe crucibles used to manufacture
sapphire substrates for LEDs
because of high heat resistance.

Used as an optical catalyst to
reduce water to hydrogen.
Enables increased storage
capacity for hard disks.

Useful in biotechnology andforensic sciences.

A（2）-060002

Printed on environmentally friendly
FSC-certiﬁed paper using wood fromproperly managed forests

Printed on paper made with wood fromforest thinning.
Morino Chonai-Kai (Forest Neighborhood
Association)--Supporting sound forest
management.

The TANAKA Groupsupports an initiative
to preserve forests bypromoting the use ofdomestic timber.

This report is printed using
vegetable oil ink.

Printed by waterlessprinting method, which
produces no hazardous
waste liquid.

This report uses a
Universal Design (UD)font which is easy toread.

Corporate Philosophy and Code of Conduct of the TANAKA GroupCONTENTS
Corporate Philosophy /00 Code of Conduct

14 The Environment

02 Message from the President

16 Fair Operating Practices

Businesses of the TANAKA Group /18 Consumer Issues

06 of the TANAKA Group

Business Locations

20 and Development

08 Organizational Governance

22 Security, BCP/M, Risk Management

10 Human Rights

24 Third-party Opinion

11 Labor Practices

25 Response from the TANAKA Group

04 Financial Data

Community Involvement

CSR Management of the TANAKA Group

Core Subjects

In accordance with the new Corporate Philosophy and
Code of Conduct established in October 2012,
the TANAKA Group strives to improve communications
between employees in daily operations while
all Group companies continuously unite their efforts
in the business activities.
We named the initiative Challengeship toimprove communication, and created the symbol mark.
We will promote activities more vigorously in this ﬁscal year.

TANAKA is accredited as a Good Delivery Referee for gold and silver by
The London Bullion Market Association (LBMA), and also appointed as aGood Delivery Referee by London Platinum & Palladium Market (LPPM).
In both cases, TANAKA is one of the only ﬁve Good Delivery Referees in
the world (and the only one in Japan), which are responsible forassessing Precious metals melting technologies and analytical skills of all
accredited gold and silver reﬁners.

00

TANAKA CSR REPORT 2015

7 2
6 1 3
5 4
Community
involvement
anddevelopment

ConsumerissuesHuman rights

Organizational
governanceFair operating
practicesLabor
practices

The Environment

TANAKA CSR REPORT 201501

Message fromthe President

Message from the President

Labor Practices
The Environment
Fair Operating Practices
Consumer Issues
Community Involvement
and Development
Security, BCP/M,
Risk Management
Third-party Opinion

The TANAKA Group launched its new mid-termbusiness plan called GOGO Plan 2020 in ﬁscal
2015. Through this plan, which serves as a core of our
future business management, we will properly fulﬁll
our corporate social responsibility.
In ﬁscal 2014 as well, we promoted CSR activities ona group-wide scale. The ﬁrst eﬀort was the revision of
the code of conduct and standards of conduct, whichwere then published on the TANAKA Group s
website. As foundations of CSR promotion activities,
the revised code of conduct and standards of conduct
are conﬁgured in line with ISO 26000 to be strongly
linked to such activities, and published on the website
so that more people can recognize the activities of
the TANAKA Group.
Our social contribution activities in ﬁscal 2014 weredeveloped with communication as the theme. Our
employees attended a sports convention organizedby the Japanese Para-Sports Association (JPSA),
which we co-sponsor continuously as part of ourassistance of promotion of sports for the disabled,
and interacted with people with disabilities. Since
ﬁscal 2013, we have also planted cherry blossom
trees in the areas struck by the Great East Japan
Earthquake under the theme of inheritance ofmemories with the ultimate goal of planting 135

Human Rights

Developing CSR activities in various ﬁelds
based on the new mid-term business plan

Organizational
GovernanceFor companies, how to prevent risks from arising andhow to minimize the risks that have arisen are major
challenges. The Tokaido Shinkansen (bullet train) linefrom Tokyo to Shin-Osaka, which marked its 50th
anniversary in October 2014, has transported as manyas 5.6 billion passengers in total but has had no fatal
accident involving passengers. This is a good exampleof how JR Tokai s stance on risk management has
yielded results. While the TANAKA Group celebrates
its 130th anniversary in 2015, we believe that we havebeen able to maintain our business as a result of ourcommitment to risk management.
As a measure of the soundness of business management,sustainability currently attracts much attention.
Companies are now required to not only generate
short-term proﬁts but also keep providing value tocustomers, suppliers, shareholders, employees andother stakeholders and continue to operate theirbusiness. Corporate social responsibility (CSR) andsustainability are closely linked like two wheels on anaxle. To maintain sustainability, it will remain importantfor companies to fulﬁll their social responsibility.

cherry blossom trees in total by ﬁscal 2020, which is
the 135th anniversary for the TANAKA Group since
its establishment. In ﬁscal 2014, our employees
participated in the planting activities and interactedwith people in the aﬀected areas. They renewed theirawareness of the horrors of disasters and theimportance of preventing them, and also had a good
opportunity to share the feelings of the local people.
In terms of safety, we dramatically reduced thenumber of occupational accidents to 16 in ﬁscal 2014
from 30 in the previous ﬁscal year. This is an outcomeof the commitment of all employees to theestablishment of safe workplaces in accordance withthe code of conduct, which states that we put safetyﬁrst and do our best work. We will continue topromote safety activities to reduce accidents anddisasters and also prevent serious incidents with theconcerted eﬀorts of the whole company.
For the environment as well, we set ambitious targets
for reduction of CO₂ emissions and waste, as well as
eradication of environmental incidents, and all
employees are working to achieve these goals.
To ensure that companies fulﬁll their social
responsibility, it is essential to establish anenvironment where employees can work with astrong sense of responsibility and high motivation.
Our mid-term business plan has set a target of
improving employee satisfaction (ES), and various
activities are in progress to meet the target. We plan
to continue to provide employees with complianceeducation for prevention of harassment, compliancewith the Anti-monopoly Act and other issues.
Lastly from ﬁscal 2015 we have adopted the policy of
promoting CSR activities with a strong awareness of
the EICC (Electronic Industry Citizenship Coalition)
Code of Conduct, which is followed by many of thecustomers of the TANAKA Group, especially thoseoutside Japan. Based on this policy, we will make theprogress of our CSR activities clearer and promote
them more actively.
The TANAKA Group, which was founded as Tanaka
Shoten, will celebrate its 135th anniversary since its
establishment in the year when GOGO Plan 2020 iscompleted. We will continue to aim to focus onsustainability so that we can maintain our business for
200 years and even 300 years. I would be happy if
you read this report that comprehensively presents
the Group s CSR activities and understand ourcommitment.

Business Locationsof the TANAKA GroupWe aim to respond to the trust and meet the expectations of our customers quickly
and to constantly create inspirations. While living up to our commitments
to the customers by providing reliable quality, we also make eﬀorts
to surpass their expectations.

Maintaining the business to fulﬁll oursocial responsibility

Businesses of
the TANAKA Group /Financial Data

Promoting CSR activities that
support our growth to become
what we want to be in 2020

TANAE Akira
President & CEO,TANAKA Holdings Co., Ltd.

03

Response fromthe TANAKA GroupTANAKA CSR REPORT 2015

Message fromthe President
Businesses of
the TANAKA Group /Financial Data

Businesses of the TANAKA Group

Financial Results of the TANAKA Group● Au and Ag related business● Chemical recovery business■Financial results overview● PGM-related businessNet sales
Year-on-yearchange（100 million yen）

FY2013

FY2014

967,665

856,449

88.5％

10,000● Bonding wire

Income before
income taxes

12,177

13,736112.8％

8,000● Plating process

Net income

7,510

8,989

119.7％

6,000

Total assets

398,955454,541113.9％

42.8％

40.7％

ー

● HD target businessNet sales● Catalyst development business

4,000
2,000

Capital adequacy
ratio

AssetsJewelry

12,000Organizational
GovernanceWe pursue the full potential ofprecious metals as products that
underpin industrial development.
In recent years, we have focusedon medicine, environment andenergy, which are increasingly
important sectors on a global
scale.

Business Locationsof the TANAKA Group

Industrial Products02007 2008 2009 2010 2011 2012 2013 2014

million yen

FYHuman Rights● Jewelry● Artifacts● Bullion● Commemorative● Coins● Accumulation plans

Total assets（100 million yen）

120

5,000

100

4,000

80

Labor Practices

objects and gifts● Purchase andrecycling

Net income（100 million yen）

3,000

60

Jewelry shines brightly in various scenes of life.
We oﬀer jewelry with reliable quality that is
worth treasuring for a long time.

2,000

40

1,000

20

0

0

2007 2008 2009 2010 2011 2012 2013 20142007 2008 2009 2010 2011 2012 2013 2014

FY

Fair Operating Practices

Main Products and Businesses

FY

The Environment

Precious metals can be used as assets. We
produce and sell gold and platinum bullion
and coins with reliable quality while alsooﬀering accumulation plans.

GOGO Plan 2020

Industrial Products

Consumer Issues

What
What We
We Want
Want toto Be
Be in
in 2020
2020
Having inherited thefree and vigorous corporate culture,
Vapor deposition materials,
sputtering targets

Electrical contacts

to be a global company as a result

Recovery of precious metalsof the further promotion of the

Ideal Statewe would liketo achieve

Community Involvement
and Development

the TANAKA Group has grown and developed

three key precious metal businesses.
Jewelry

AssetsTANAKA CSR REPORT 2015

FY2017

FY2020White gold and gold for assets

TANAKA CSR REPORT 201505

Response fromthe TANAKA Group04

State we needto achieve

Third-party Opinion

FY2014
Platinum marriage rings

Security, BCP/M,
Risk Management

Current
situation

Message fromthe PresidentGroup Network
Business Locations of the TANAKA Group

Businesses of
the TANAKA Group /Financial Data

TANAKA in the Worldbusinesses
in addition to Japan.

Business Locationsof the TANAKA GroupThe TANAKA Group operates R&D, production and marketing bases for its three main(industrial products, jewelry and assets) in Asian countries, North America and Europe,

Organizational
GovernanceNorth
AmericaJapan

Human Rights

EuropeAsia

Labor Practices

Overseas bases of the TANAKA Group
Tanaka Kikinzoku Kogyo K.K.（TKK）●

Tanaka Holdings Co., Ltd.（THD）●

Headquarters (Tokyo)●

Osaka Head Oﬃce

●
●
●
●
●

●

●

●

Tanaka Kikinzoku
International K.K.（TKI）●

Headquarters (Tokyo)

●
●
●
●
●

Tanaka Electronics
Singapore Pte. Ltd.

TC Catalyst, Inc.

●

●

●
●

Headquarters (Tokyo)
Tsukuba Research Center●●

Tanaka Kikinzoku
Business Service K.K.（TKBS）
●

●

●

●

●

Tanaka Kikinzoku International K.K.（TKI）●●●

Tokyo Headquarters
Saga Production Headquarters
Shonan Satellite Plant●

Electroplating Engineersof Japan, Limited（EEJA）●●

EEJA America Inc.

Headquarters (Tokyo)
Hiratsuka Oﬃce●●

Seoul Branch Hong Kong Branch Taipei Branch Kaohsiung Sales Oﬃce Manila Representative Oﬃce
Tanaka Kikinzoku International (Shanghai) Co., Ltd.
Head Oﬃce (Shanghai)
Shenzhen Branch
Tanaka Kikinzoku International (America) Inc.
Head Oﬃce (Chicago)
San Jose Branch
Tanaka Kikinzoku International (Thailand) Co., Ltd. Tanaka Kikinzoku International (Europe) GmbH
Tanaka Kikinzoku International Malaysia Sdn. Bhd. Tanaka Kikinzoku International (Singapore) Pte., Ltd.
●

●

●

●

●

●

Heesung Metal Ltd.

Security, BCP/M,
Risk Management●

Tanaka Electronics Taiwan
Co., Ltd. Technical Center

Headquarters (Tokyo)

Headquarters (Tokyo) Sendai Branch
Yokohama Branch Nagano Branch Nagoya Branch
Osaka Branch Okayama Branch Fukuoka Branch
Shiga Sales Oﬃce

Tanaka Denshi Kogyo K.K.（TD）●

Tanaka Electronics(Hangzhou) Co., Ltd.

Community Involvement
and Development●

Tanaka Electronics
Malaysia Sdn.Bhd.

Electroplating Engineers of Japan, Limited（EEJA）●●

Tanaka Electronics Singapore Pte. Ltd.（TES）
Tanaka Electronics Malaysia Sdn.Bhd.（TEM）
Tanaka Electronics (Hangzhou) Co., Ltd.（TEC）
Tanaka Electronics Taiwan Co., Ltd.（TET）
Tanaka Electronics Taiwan Co., Ltd. Technical Center●●

Tanaka Kikinzoku Hanbai K.K.（TKH）●

Taiwan Tanaka Kikinzoku
Kogyo Co., Ltd.

Tanaka Denshi Kogyo K.K.（TD）Consumer Issues●

Headquarters (Tokyo) Tanaka Distribution Center
Iwate Plant Tomioka Plant Ichikawa Plant
Sodegaura Plant Isehara Plant Hiratsuka Plant
Shonan Plant Hiratsuka Technical Center
Tsukuba Facility / Tsukuba Technical Center
Isehara Technical Center
FC Catalyst Development Center

Tanaka Kikinzoku (Hangzhou) Co., Ltd.

Fair Operating Practices

Tanaka Kikinzoku Kogyo K.K.（TKK）●

The Environment

10 companies of the TANAKA Group in Japan

Taiwan Tanaka Kikinzoku Kogyo Co., Ltd.

Nippon PGM Co., Ltd.
Tanaka Kikinzoku Jewelry K.K.（TKJ）
●

●

●
●

Headquarters (Tokyo)
Kosaka Plant●

Nippon PGM America,Inc. (U.S.A.)●

Nippon PGM America, Inc. (Europe)
Third-party Opinion

Store : GINZA TANAKA
Main Store (Ginza) Shinjuku StoreStore at Hotel Chinzanso Tokyo
Yokohama-Motomachi Store Sendai Store
Nagoya Store Bridal Sakae Store
Shinsaibashi Store Fukuoka Tenjin Store
Niigata Mitsukoshi

Nippon PGM Co., Ltd.

CDGM Tanaka Environmental Catalyst Co., Ltd.

●
●
●
●

●

●

●

Chengdu Guangming Paite Precious Metal Co., Ltd.

●TANAKA CSR REPORT 2015

TANAKA CSR REPORT 201507

Response fromthe TANAKA Group06

Message fromthe President

Organizational
GovernanceIn 2008, we established Corporate Governance and Internal Control Principles to conduct business management in a way

management by enhancing the management monitoring mechanism andto ensure respect for the rights and interests of customers, suppliers, shareholders, employees and other stakeholders as

to always be an eﬃcient and competitive corporate group.

well as legitimate and transparent accounting. To achieve the goals, we speciﬁed Code of Conduct and Standards ofWe have also established a corporate governance system and speciﬁed

Conduct as the rules that have to be followed by all employees, and distributed them to all employees including thoseprinciples on internal control to ensure respect for the rights andworking overseas to make them aware of the code and standards.

interests of all stakeholders, business operations in a legitimate andIn recent years, we have been often required by customers to fulﬁll corporate social responsibility (CSR) as a condition forreasonable manner and appropriate and transparent accounting.

transactions, and the frequency and level of such requirement have been increasing year by year. To meet such customer

Based on the system and principles, the Board of Directors, Groupdemand, it is becoming more important to raise the awareness among all employees. Accordingly, in ﬁscal 2014, theManagement Committee, the Board of Auditors and Internal Auditing

information was provided through the TANAKA Group s website instead of distributing booklets. We also reconstructed theDepartment execute their respective duties in the internal control

content of the code and standards in line with ISO 26000 and also revised the description in a more concise andsystem designed to facilitate the achievement of our management goals

easy-to-understand manner.

Organizational
Governance

The TANAKA Group aims to realize healthy and transparent businessBusiness Locationsof the TANAKA Group

Code of Conduct and Standards of Conduct of the TANAKA Group

Businesses of
the TANAKA Group /Financial Data

Corporate Governance Structure and Internal Control System

in a reliable manner.

CSR Management◆ Board of Directors (Directors)

Based on the Corporate Philosophy, the TANAKA Group will work to promote healthy business activities as a leading
precious metals company and fulﬁll social responsibility as a member of the local community, and contribute to the

Human Rights

The term of the directors of the Group companies is one year so that they caneﬃciently respond to dramatic changes in the business environment and their
management responsibility is made clearer. The Board of Directors of Tanaka
Holdings Co., Ltd. decides the basic policy for the business operations of thecompany as well as the Group as a whole. The Board of Directors of each Group
company makes decisions on important matters and receives reports on the statusof the business operations to supervise the operations of the directors.

realization of a prosperous society and a beautiful future for the Earth supported by precious metals.
To this end, CSR management based on ISO 26000, which is international guidelines on social responsibility, is actively
developed through coordination between CSR & Corporate Communications Division HQ, CSR Promotion Department
and the Group s bases.

As to important issues related to the Group as a whole, as well as the matters forwhich adjustments between Group companies are required, Group Management
Committee makes discussions and decisions, undertakes adjustments and gives
approval in order to ensure smooth discussions and operations in the Board of
Directors. As the president of each Group company attends the committee
meeting, the committee also aims to report the respective activities of thecompanies and share the relevant information.

Precious Metals
Division

Administration
Division

CSR & Corporate Communications Division HQ
CSR Promotion Department

R&D / Marketing
Division

Tanaka Kikinzoku
Business Service K.K.

◆ Internal Auditing Department

Internal Auditing Department has a duty and responsibility to assess and verify
whether business activities are performed in a proper and eﬃcient manner on a fairand independent footing in order to help the Group companies achieve themanagement goals eﬀectively. The department also exchanges opinions with theBoard of Auditors and accounting auditors regularly to ensure mutual cooperation.

Human Resources &Systems Division

Tanaka Kikinzoku
Jewelry K.K.
Tanaka Kikinzoku
Kogyo K.K. (TKK）

Tanaka Denshi
Kogyo K.K. (TD)Electroplating Engineersof Japan, Limited

Tanaka Kikinzoku
International K.K.

Consumer Issues

Tanaka Kikinzoku
Hanbai K.K.

■Corporate Governance System

Tanaka Holdings Co., Ltd.
Community Involvement
and Development

The TANAKA Group establishes anappropriate governance system
as a company developing
its operations on a global scale topromote CSR activities based on
ISO 26000.

Business Strategy
Division

Fair Operating Practices

With a governancesystem beﬁtting a global
company, we promote
CSR activities based on
ISO 26000.

Tanaka Holdings Co., Ltd. has in place the Board of Auditors composed of all
auditors, which receives reports concerning important matters related to audits andmakes discussions and decisions about them. While auditors are mainly in chargeof monitoring business operations of directors, more than half of the auditors
are selected from outside the company to ensure the objectivity of business
management.

Tanaka Holdings Co., Ltd.

The Environment◆ Board of Auditors (Auditors)

Labor Practices◆ Group Management Committee

General Shareholders Meeting
Appointment/
Dismissal

Board ofDirectors

Appointment/
Dismissal
Audit

Appointment/
Dismissal

Coordination

Board of Auditors
Independent
Accounting
Coordination
AuditorGroup
Management
Committee

Internal Auditing
Department
Internal
audit

Accounting
auditGroup companies Industrial companies/Cross-functional companies

SASAKI Masahiro

CSR Promotion Department has conventionally been committed to various CSR activities
together with Legal Department and Communications and Advertising Department, which
also belong to CSR & Corporate Communications Division HQ. In ﬁscal 2015, the newCompliance Promotion Oﬃce was set up in the HQ, which has made the duties of CSR
Promotion Department clearer. We will brace ourselves again to fulﬁll the duties. In addition,
we would like to not only perform conventional defensive activities but also contribute tooﬀensive activities of the TANAKA Group for its global development in the future.

TANAKA CSR REPORT 201509

Response fromthe TANAKA GroupTANAKA CSR REPORT 2015

General Manager, CSR Promotion Department,
CSR & Communications Divisions HQ, Tanaka Holdings Co., Ltd.

Third-party Opinion

08

TANAKA
NOW

Security, BCP/M,
Risk Management

Coordination

Message fromthe President

Human Rights

Labor Practices
Employment
multi-faceted workforce is essential

Harassment infringes the human rights of the victims and denies theirin our quest to survive competition on adignity. This issue can also lower the productivity of the company as aworkplace as a whole. All employees of the TANAKA Group seriously
occur and never tolerate harassment to promote elimination ofharassment from their workplaces.

of new university graduates, we haveactively hired non-Japanese and people

Average age

with disabilities, who are now playing

Average male age

important roles. The TANAKA Group

Average female age

considers that people represent both

The education was launched for managers and supervisors in all Group

resources and assets of a company.

companies including overseas bases in January 2014, and a total of 740

Number of employees

Ratio of employeeswith disabilities

3,511 (3,507)
2,717 (2,714)794 (793)
42 (41)Business Locationsof the TANAKA Group

work to tackle this issue based on the principles of never let harassment

TANAKA Group Employees asof March 31, 2015

Domestic
employees
Overseas
employees

global scale. In addition to recruitment

result of the deterioration of the work climate and low morale in the●Businesses of
the TANAKA Group /Financial Data

We believe that a diverse andHarassment Prevention Education

43 (42)40 (39)1.70 % (1.43 %)* The numbers in parentheses are data fromthe previous ﬁscal year.

people from all divisions have received it. In ﬁscal 2015, we will continue toreceive it to ensure that harassment could never occur in any workplace.

Organizational
GovernanceEﬀorts to Support Child Care and Nursing Careprovide the education while expanding the scope of the employees who

We have set up child care leave, child care short - time work and nursing
care leave systems that exceed the legal requirements. We also provide
24-hour consultation services concerning child and nursing care andPrevention
Prevention ofof Harassment
Harassment

other general health issues in cooperation with external organizations.

What the TANAKA Group should do now●

employees working overseas and their

Toward the TANAKA Group
with no harassment

families as well. We are now promoting theservices through the internal portal website

4 types of harassment

Risks for companies

Short-time work hours
during pregnancy

2Child care leave

45

Reduced work hours
for child care

53
Labor Practices

Power harassment
Sexual harassment
Maternity harassment
Secondary harassment

for expansion of the use.

Other types of harassment andlegal responsibility

Number of employees who
used the child care leavesystem (ﬁscal 2014)

Human Rights

The services are available to TANAKA GroupClub Activities in the Company

How superiors should respondClub activities are promoted as a measure to facilitate communication

Introduction of relevant lawsuits

between employees. We hope that the activities serve as a catalyst forsmooth operation as they can help employees from diﬀerent departments

TANAKA ELECTRONICS (HANGZHOU) Co., Ltd.

Wang LinWe are working to create workplaces
where various workers candemonstrate their abilities.
In addition, we are cultivating
personnel in a planned and systematicmanner in accordance with ourpolicies of using employee training
to build self-awareness andself-reliance, linking education
closely to business and spending
as much as 20% of work timeon education.

sharing time with colleagues who enjoy same hobbies outside theirworkplaces, and stay physically and mentally healthy.
As of April 2015, a total of approximately 1,500 people, including
employees, former employees and their family members, belong to the clubs,
which are composed of 82 clubs on sports (e.g. baseball, tennis and futsal),travel and outdoor activities (about 1,300 people) and 20 clubs for culture
such as music, go (board game), shogi(Japanese chess), movies and cooking(about 200 people).
Akira Tanae, President of THD, also belongs
to the shogi club.
Shogi Club Tanaka Kikinzoku Shogi Association(Tanae on the left in front)

Activities of Tanaka Kikinzoku Labor Union
Tanaka Kikinzoku Labor Union works to maintain labor-management
cooperation, improve the living standard of employees and create anenvironment where they can work in a physically and mentally healthy mannerwith a sense of security, based on the policy that the union members should
pay attention to the current situation and support each other. The main
activities of the union include discussion and conclusion of labor-managementagreements, participation in labor-management negotiations and meetings andexamination of what requirements should be made. In labor-management
negotiations, the union particularly requires the company to improve theworking conditions as well as safety and hygiene conditions based on opinions

Third-party Opinion

I am Wang Lin from the Inspection Group of Manufacturing Department.
I am very glad that I participate in TANAKA NOW. It is almost nine years
since I started to work for TEC. During that period, I got married with acolleague, and we are now both working. When I gave birth, I made fulluse of the paid maternity leave system and other beneﬁt packages of
the company.
While I continue to work after the childbirth, I do
not face any discrimination from my male superiors
but feel respected. In particular, the president,
manager and other people show concern for me,
and I feel that the company is very human.
I hope to keep contributing to this company full of
humanity.

We are providing
education in a plannedand systematic manner
to develop an
environment where
diverse humanresources can work
successfully.

Security, BCP/M,
Risk Management

and information from the members. As someproblems come to attention of the company only
after the request from the union, the activities also
contribute to the company, in addition to providing
beneﬁts to the members.

Study session ofcentral executive committee members(Board of the Top Three Oﬃcers)

TANAKA CSR REPORT 201511

Response fromthe TANAKA GroupTANAKA CSR REPORT 2015

I am Stella from General Aﬀairs Division. I am happy that I can contributeto the CSR report by writing for the human rights page. In TEM, I haveworked under a male boss for four years and the workplace has
an atmosphere to respect each other without
discrimination. With a paid maternity leave system,
female workers can continue to work after childbirthwithout long overtime, and the pleasant working
environment helps us balance work and family life.
While the majority of the employees are women,
everyone enjoys the job, supports each other andworks hard to contribute to the company.

exercise and relax, as well as have more prosperous business life by

Community Involvement
and Development

10

Stella Loo

Consumer Issues

All employees not only in Japan but
also abroad are aware of respect forhuman rights when performing
business activities.

TANAKA ELECTRONICS MALAYSIA Sdn. Bhd.

also expect that the club activities give them opportunities to do suﬃcient

Fair Operating Practices

In response to
the expansion of ouroperations in foreigncountries, we will
enhance our awarenessof respect for humanrights beyond nationalboundaries.

TANAKANOWThe Environmentand diﬀerent companies build friendship and get to know each other. We

Message fromthe President

Labor Practices(Safety and Health)

The company has continued zero accidents for seven years and six months as of April
2015. This has been achieved by an increased interest in safety among the departments
and the steady implementation of the PDCA cycle to address proposals for prevention ofpotential accidents (encouragement of submission of proposals on potential accidents =>examination of the proposals => implementation of countermeasures => conﬁrmation of
the results). The proposals are submitted through the members of the safety and healthcommittee of each department in the monthly committee meetings. In addition, thegrowing awareness of the need to ensure each of the proposals on potential accidents isaddressed until the countermeasures are completed, as well as the concerted eﬀorts ofall employees to perform safety activities to meet the target of responding to all issues,
has contributed to the result. For this achievement, the company was recommended as a
candidate for commendation of an excellent company by the Kanagawa Prefecture Labor
Safety Association (Hiratsuka Branch) in April 2014, and then received Encouragement
Award from the Director of the Kanagawa Labor Bureau in July.

from the Director of the Kanagawa Labor Bureau / Electroplating Engineers of Japan, Limited
Employees cooperate with each other to maintain a safe,
secure and cheerful workplace

State
StatteSta
St
te we need
need toto achieveachi
chievehieve
Employees have enhanced their awarenessof safety and can ensure their safety by themselves【Preparation stage】Under the initiative of safety managers, all employees
Preparation
PreparPreparatipation
onn exchange their ideas about how to make their workplaces safe and secure,
stage
stage
g
and design measures to realize it while promoting traditional safety
management activities at the same time.

FY2014FY2017

FY2020

Based on the mid-term business plan GOGO Plan 2020, we completed
the preparation stage in ﬁscal 2014, and have speciﬁed the state weneed to achieve by ﬁscal 2017 and the Ideal state we would like toachieve by ﬁscal 2020. The core safety policy is to Give top priority to

To continue zero accidents,
all employees of EEJA will:safety, and establish a safe, secure and cheerful workplace.

We positioned ﬁscal 2014 to be the preparation stage for the mid-termbusiness plan GOGO Plan 2020, which is a period when all employees
exchange their ideas and perform activities to make their workplaces
safe and secure while promoting traditional safety management activities

occupational accidents（including 3 accidents involving an
absence from work of four days or more）

59

traﬃc accidents（including oﬀ-duty accidents）

22
accidents in which our

employee was responsible

32
accidents in which our

employee was the victim

5single vehicle accidents

Labor Practices①enhance their awareness of safety;②aim to enlighten each other insteadof acting independently;③implement measures to respond to
all of the proposals on potential
accidents; and④enhance activities to eliminate
human errors to establish a safe,
secure and cheerful workplace.

Progress in Safety Management Activities

16

Human Rights

Ideal
Ideall State
Id
StatteSta
St
te we would
would like
like toto achieveachi
chievehieve

Organizational
Governance○ Continuation of zero accidents and commendation of Encouragement Award

The Environment

at the same time. The number of accidents in production sites dropped
and the number of commuting accidents in indirect sections, which waslarge in the previous ﬁscal year, also declined in ﬁscal 2014. As a result,
we reduced occupational accidents to 16, which was close to the target
no such accidents in recent years. We will make eﬀorts to prevent

TANAKA
NOW

serious accidents in particular in addition to conventional activities. TheOBA Yuka

The duties of a health manager are wide ranging from the health managementof employees to site inspection to assess the working environment of each
workplace, as well as identiﬁcation of safety and health problems (especiallyhealth problems) and provision of guidance to remedy them in cooperation ofindustrial physicians and other health management staﬀ. While nearly three
years have passed since I was designated as a health manager, I have foundmany things to do in the course of my duties and I am still in the process of
growing and a long way from being an expert. Although the job is always busy
and demanding, I feel motivated by the responsibility. I will continue to do mybest to help create a pleasant working environment for my colleagues.

become part of our daily life.
●

Number of occupational accidents and traﬃc accidents by year
Occupational accidents
Traﬃc accidents

90
80
70
60
50

Community Involvement
and Development

previous ﬁscal year, and this indicates that road safety activities have

Consumer Issues

number of traﬃc accidents was 59, which was similar to the level in the

Health Manager, Shonan Plant, Tanaka Kikinzoku Kogyo K.K（Cases）

To be a company where employees
cooperate with each otherto maintain a safe, secure andcheerful workplace, which is a state
we would like to achieve
by ﬁscal 2020, we promote safety
management activities.

Safety and health award from the Directorof the Kanagawa Labor Bureau

number. However, we had two serious accidents although we had had

Fair Operating Practices

We had fewer
occupational accidents
while the number oftraﬃc accidents
remained unchanged.

40
30
20

Safety and Health Manager, Tanaka Electronics Taiwan Co., Ltd.

10
0

2009

2010

2011

2012

2013

2014

Year

Number of occupational accidents per thousand employees by year

（Cases）

Average in the manufacturing industry
TANAKA Group

3.5
3.0
2.5

1.5
1.0

As a safety and health manager, I promote creation of a safe working
environment, as well as activities to secure safety for employees, under
the safety conduct policy of the company. In January 2015, AEDs wereintroduced and installed in our bases. As no speciﬁc legal regulations on AEDs
have been adopted in Taiwan, only a small number of the devices are used atpresent. A ﬁrst aid training course has also been provided to all employees sothat they can give ﬁrst aid treatment in an emergency situation inside oroutside the company. Hearing comments from those who received the course,such as I can now use an AED without fear if I have to use it to save a life of
someone and I may face a situation where ﬁrst aid treatment is needed any
time, and I would like to use the knowledge learned from the course in such asituation, I am sure that it was right to introduce the devices.

Third-party Opinion

2.0

Amy Chang

Security, BCP/M,
Risk Management

●

2008

0.5
0

TANAKA CSR REPORT 2015

2009

2010

2011

2012

2013

2014

Year

TANAKA CSR REPORT 201513

Response fromthe TANAKA Group

12

2008

Business Locationsof the TANAKA Group

Give top priority to safety, and establish a secure and cheerful workplace

Businesses of
the TANAKA Group /Financial Data

Number of occupational
accidents and traﬃc accidents
in ﬁscal 2014

Safety and Health Activities at Individual Worksites in Fiscal 2014

GOGO Plan 2020 Core Safety Policy

Message fromthe President

The Environment

To be a leading company in environmental conservation in Japan

Ideal
Ideall State
Id
StatteSta
St
te we would
would like
like toto achieveachi
chievehieve

We are committed to reduction of emissions of carbon dioxide (CO₂), which is one of the major greenhouse gases.
In ﬁscal 2013, we substantially reduced CO₂ emissions by 22% from the baseline value (the average from ﬁscal 2006 to2008). We set the average from ﬁscal 2011 to 2013 as a new baseline value in ﬁscal 2014, and further reduced CO₂
emissions by 6.4% from the new baseline value. In ﬁscal 2015, we will set a new target in line with GOGO Plan 2020, andcontinue to make company-wide eﬀorts to further reduce CO₂ emission with involvement of all employees.

State
St te
Stat
Sta
te we
e needneed toto achieve
achi
chie
hieve
e

Reduction of CO₂ emissions by using LPG as fuel for boilers

Speciﬁc activities and measures to be a leading company
in environmental conservation can be designed and launched.

Preparation
Preparati
Prepar
Pre
ation
tion
stage
stage
g

CO₂ emissions depend heavily on what fuel is used.
Iwate Plant is replacing boilers using A-type heavy oil by LPG【Preparation stage】Under the initiative of environmental managers,
all employees exchange their ideas about how to become a leading
company in environmental conservation and design the measureswhile promoting traditional environmental management activities atthe same time.

FY2017

FY2020

Based on the mid-term business plan GOGO Plan 2020, we went through34,43933,116 32,307 31,846

2011

2012

boilers to greatly reduce CO₂ emissions. In ﬁscal 2014, a boiler
20,000for hot water supply was renewed to reduce 59.0 tons of CO₂
emissions per year. The plant also plans to renew two boilers for
LPG boiler for air
conditioning
installed in ﬁscal 2014

10,000air conditioning in ﬁscal 2015 to further reduce CO₂ emissions.
0

2010

2013

2014

FY

Note: The coeﬃcient for conversion of electricity use into CO₂emissions for each year is ﬁxed to be 0.406 t-CO₂/kWh to
identify the progress in the eﬀorts.

achieve by ﬁscal 2017 and the Ideal State we would like to achieve

Industrial Waste Reduction Activities

Human Rights

leading company in environmental conservation in Japan.

38,29930,000the preparation stage in ﬁscal 2014, and have set the State we need toby ﬁscal 2020, as well as the core environmental policy of To be a

CO₂ Emissions (ton/year)

40,000Organizational
Governance

FY2014

Business Locationsof the TANAKA Group

Environmental activities, including protection of the environmentand contribution to biodiversity, are actively performed
to be a leading company in environmental conservation.

Activities to Reduce CO₂ Emissions

Businesses of
the TANAKA Group /Financial Data

GOGO Plan 2020 Core Environmental Policy

A large part of the waste generated in the TANAKA Group is characteristically water-soluble acidic or alkaline waste liquid,
which is generated as a result of dissolution, reﬁnement, recovery, etc. of precious metals in chemical plants.

Environmental Management System

Industrial waste in the Group decreased dramatically by 51% from the baseline value (average from ﬁscal 2006 to 2008) in
All of our production worksites and sales company in Japan haveenvironmental management, and make continuous eﬀorts to perform
environmental conservation activities.

ﬁscal 2013. In ﬁscal 2014, with the average from ﬁscal 2011 to 2013 set as a new baseline value, we further reduced
Labor Practices

obtained ISO 14001 certiﬁcation, an international standard on

industrial waste by 44% from the new baseline value. We will continue to promote reduction of industrial waste byenhancing waste separation in the chemical plants in Shonan, Ichikawa and Sodegaura and renewing waste liquid
treatment facilities.

Setting targets for the Group as a whole, we actively strive to reduce

Treatment of oil-containing water with membrane waste
liquid treatment equipment to reduce wasteenvironmental impact such as CO₂ emissions and waste.

Hiratsuka Plant used to dispose of 11 tons of oil-containing water pereﬃcient manner, we have organized the structure shown below.

month as industrial waste because the eﬄuent from the production

The Central Environmental Committee, which is composed of theof each worksite, is at the top of the●process contains a small amount of oil. To reduce the amount ofStructure to promote environmental
conservation activities

structure. SHE Promotion Oﬃce Manager
Council, as well as the Environmental

CSR Promotion
Department

5,598

2010

2011

2012

2013

2014

FY

oil is condensed and treated as waste. As a result, the amount ofindustrial waste has dropped to one-third of the previous level.

Central Environmental Committee

meeting periodically to share information
SHE PromotionOﬃce Manager Council

and exchange opinions actively to promote
environmental conservation activities in an

Environmental Managers
Sub-committee

eﬃcient and eﬀective manner.

Environmental Committeeof each worksite

Environmental Incident Eradication Activities
In ﬁscal 2014, the number of environmental incidents (Internal Limits are Exceeded)●

was ﬁve, which was same with the previous ﬁscal year. We take measures to（Internal limits are set at 50% of the legal standards）

Environmental Incidents(Internal Limits are Exceeded)

address the sources of the environmental incidents that have occurred to prevent（Cases）

the recurrence.

16

While environmental incidents have been on the decrease in recent years due to

14
12

The TANAKA Group aims not simply to comply with the law but also to

our daily environmental conservation activities, we will make continuous eﬀorts to10minimize environmental impact of its business activities. For example, we

eradicate them.

8
6

have set internal management standards for air and water pollutants at

4

a stricter level than stipulated, at 50% of the legal standards.

0

System to Respond to Emergency Situations
Internal

External

reporting and notiﬁcation
ReportInstruction/Policy

CSR Promotion Department
ReportInstruction

SHE Promotion Oﬃce
in each worksite
Abnormal situation

Exceeds
legal
standard2
11

Government
bodies
Associations
Industrygroups, etc.
Government
bodiesEnergy Manager, Tsukuba Facility, Tanaka Kikinzoku Kogyo K.K

2
4

2011

2012

1
1

3

3

2

2013

2014

FY

OTA Takashi

In accordance with the environmental policy of the facility manager, wehave promoted measures for improvement with focus on reduction of theﬁxed power consumption of continuously operating equipment.
The measures included inverter control of air conditioners, as well as AC
control of pumps for hot and chilled water generators.
For our energy saving eﬀorts with these measures, we
received the grand prize from Kanto Electricity Use
Rationalization Committee. We will continue topromote improvement and work to save energy.

Third-party Opinion

standards.

TANAKA Holdings Co., Ltd. President

TANAKANOW

Others3

Security, BCP/M,
Risk Management

accordance with the●Water quality

1

2

To respond without delay to abnormal situations and prevent theirgovernment bodies in

Air quality

Community Involvement
and Development

Environmental Complianceshare information in a rapid manner and make notiﬁcations to relevant

TANAKA CSR REPORT 201515

Response fromthe TANAKA GroupTANAKA CSR REPORT 20150

the water to produce process wastewater with no oil, and the removed
Membrane waste
liquid separator

reoccurrence, we have established a communication system to internally

14

6,507

5,000

separator was introduced. This equipment removes the oil contained in

TANAKA Holdings Co., Ltd
President

Managers Sub-committee composedof environmental managers, holds aoil-containing water treated as waste liquid, a membrane waste liquid

Consumer Issues

The whole Group is committed to
improvement of the qualityof environmental management
in a comprehensive manner basedon the environmental management
system.

general safety and health managers

11,296

10,000Fair Operating Practices

We promote continuous
reduction ofenvironmental impact
to contribute to abeautiful future for
the Earth.

12,324 11,640

The Environment

To perform such environmental conservation activities in a secure andIndustrial Waste Emissions (ton/year)

15,000Message fromthe President

Fair Operating
Practices

The Authorized Economic Operator (AEO) system aims to secure the

The Intellectual Property Department attaches importance to compliance and focuses onsafety of international trade and facilitate it at the same time, and therespect for and monitoring of patents, copyrights and other intellectual property rights of othercustoms authorities relax and simplify customs procedures for thecompanies, as well as security of internal patents and copyrights. We have expanded IP-related

Method for recovering platinumgroup elements

companies that have established freight security management and legal

enlightenment activities in recent years to provide IP education to sales staﬀ in charge ofPatent No. 5669335

compliance systems. Certiﬁed as an AEO exporter, Tanaka Kikinzoku

industrial products and jewelry in addition to in-house engineers.

●■ Some of the Patents Acquired
in FY2014

International K.K. has in place compliance systems for the securityof freight, transportation, sites, etc., internal audits, managementof contractors, communication networks with●

Internal Reporting System

Silver and gold alloy bonding wire

Detection method of urine
antigen with immunoassay

Patent No. 5531125

As a measure to ensure compliance, we have established an internal reporting system, in

education system and security export controls.

which the Internal Reporting Committee responds to reports from employees, etc. with

Catalyst for solid polymer fuel celland method of producing the same

The AEO General Management Committee

investigation, corrective actions and follow-up.

Patent No. 5674697●

Internal
whistleblower

initiatives enable supply of products in a moreInternal Reporting Committee●

Reception of reports on inappropriate actions

Legal Education on the Antimonopoly Act

Investigation●

Veriﬁcation of the ﬁndings

3 Corrective action

We organized a training course on the Antimonopoly Act to strengthen

Implementation of corrective actions and recurrence
prevention measures● Examination of internal disciplinary actions,
reporting to relevant administrative agencies, etc.
●

compliance in ﬁscal 2014. All of those who are required to take thein them. Provided overseas as well, the course has been taken by a total

Number of internal reportingin FY20145

4 Follow-up actionof 1,121 people worldwide including Japan. Lawyers with knowledge

Veriﬁcation whether the corrective actions andrecurrence prevention measures are appropriate or not● Conﬁrmation that the whistleblowers suﬀer no unreasonable treatment●

on the legal systems of the respective countries and regions wereappointed as the lecturers, and the content was enhanced to include
reference to the Subcontract Act and anti-corruption laws. The course

manual in the future.

Compliance Promotion System
CSR & Communication Divisions HQ receives reports on compliance-related problems and external information oncompliance in an integrated manner, and promotes compliance throughout the TANAKA Group.
●

Compliance System

Internal Reporting Committee

Eﬀorts to Use No Conﬂict Minerals

Mechanism to promptly
detect and correct
inappropriate actions, etc.

Identiﬁed problems

President

Advice/Guidance

Lawyers
Consultants
Government bodies
Other experts

Establishment of a mechanism
to enhance the system

Consumer Issues

Session in an overseas base

CSR & CorporeteCommunications
Division

Fair Operating Practices

TANAKA Holdings Co., Ltd.
Reporting/
Proposal of improvement

Session in a domestic base

The Environment

plan to continue to provide the education and prepare a compliance

Labor Practices

course (executives, managers in Japan, sales staﬀ, etc.) have participated

Human Rights

31

2 Investigation●

Contact material suitable for fuelsender brush, and fuel sender brush

Number of the patents registeredin Japan in FY2014

1 Reception

secure and reliable manner.

helped the participants increase their interest in the legal system. We●

Daily management

Conﬂict minerals are mineral resources mined in the Democratic
through illegal practices such as smuggling and used as a ﬁnancial

Companies/Units (Manufacturing, engineering, sales, management)

Community Involvement
and Development

Republic of the Congo and its neighboring countries. They are traded

Compliance with laws, codes, etc. related to the operations

source for armed groups in the area. The United States established theDodd-Frank Financial Reform Act in July 2010 to cut oﬀ funding sources
for such armed groups. This act requires U.S. listed companies todisclose information on the use of four minerals mined in the areas,

The TANAKA Group was certiﬁed as an EICC Conﬂict-Free Smelter (CFS)in June 2012. In addition, in June 2014, we passed a management
system audit by a third party based on
to obtain certiﬁcate of non-use of conﬂict
minerals.
* London Bullion Market Association

TANAKA CSR REPORT 2015

International Sales Department, Tanaka Kikinzoku International K.K.

YAZU Kosuke

As the secretariat of the AEO General Management Committee, we operate thecommittee and provide education to the departments involved in exporting in order tomaintain AEO certiﬁcation. Since our activities are developed across Group companies,
we are busy for internal coordination and communication with the customs authorities.
While our job thus requires many eﬀorts, I am also motivated by working as a partnerof customs authorities and helping the company ensure compliance in its exporttransactions. I hope to see continued support and cooperation from the relevant
departments.

TANAKA CSR REPORT 201517

Response fromthe TANAKA Group16

TANAKA
NOW

Third-party Opinion

the LBMA* Responsible Gold Guidance

Security, BCP/M,
Risk Management

namely gold, tantalum, tungsten and tin, to U.S. Securities and Exchange
Commission (SEC).

Organizational
Governancecustom authorities and within the company,

activities in a comprehensive manner. These

In addition to legal compliance,
the TANAKA Group strives to ensure
observance of corporate ethics to
conduct fair and sound businessactivities.

●

Patent No. 5580142

set up in the TANAKA Group supervises theWe operate aGroup-wide system toensure adherence tocorporate ethics inbusiness management.

Patent No. 5689340

Business Locationsof the TANAKA Group

Protection of Intellectual Property Rights

Businesses of
the TANAKA Group /Financial Data

Activities as an AEO-Certiﬁed Company

Message fromthe President

Consumer Issues
Information Security

In our basic approach, quality assurance is to guarantee that the quality

As part of corporate internal control, we have established an information security management system (ISMS) to respond toof the products satisﬁes customers and is reliable and economical, andgrowing demand for information security and progress in the information society, and promote activities to obtain ISO

quality assurance activities are that the persons responsible for each27001 certiﬁcation in order to take proper measures to protect personal information of customers.

Businesses of
the TANAKA Group /Financial Data

Approach to Quality Assurance

stage guarantee what they should guarantee ( autonomous process
andquality improvement in the process

are advocated).

Business Locationsof the TANAKA Groupguarantee

Based on a concept that the next (following) process is the customers,

Support of SPACE EXPO 2014

we consider that we should guarantee quality for the next step in eachstep of the process so that we eventually guarantee the quality forcustomers. We are committed to quality assurance with the aims ofestablishing the culture of giving priority to quality for customers,
work quality to achieve the principle of customer ﬁrst and quality ﬁrst.

machines and original documents.
We supported the exhibition because precious

Organizational
Governancemaking everyone responsible for quality assurance and improving the

SPACE EXPO 2014 The Great Challenge of NASA/JAXA was held at Makuhari Messe International Exhibition Halls for 67
days from July 19 to September 23, 2014, which exhibited about 500 items related to space development including model

metals are closely linked to space development.
Some panels in the venue explained the relationships●

Quality Control Activities

between the universe and precious metals to givevisitors a good opportunity to learn the features andFocus on Customers
Pursuit of Improvement of QCD (quality, cost, delivery)

Customer
Satisfaction(expectation)

Customer-Oriented Process(trust)Continual Process
Improvement
Elimination of Wastes
・3-choku 3-gen ・7 types of wastes
・Why-why analysis
・Recurrence prevention activities

・Clariﬁcation of customer
needs・Focus on the quality plan
・Analysis of and response
to potential risks
・Product design andprocess design
・Test/inspection design
・Design review (DR)・Technical assessment andcapacity management
・Equipment maintenanceand management
・Management indicator (KPI)

From Manufacturing to Sales - Platinum Marriage Rings TANAKA PREMIUM LINE

Alignment of work procedures and work instructions:improvement of quality and inheritance of skills and techniques

Joint development making use of the technologies of Tanaka Kikinzoku Kogyo K.K., which has pursued various possibilities

Employee satisfaction (ES): strengthening of motivationof precious metals to be known as TANAKA of the precious metal industry products, as well as the knowledge andKnowledge on basic statistical concept,
identiﬁcation of potential risks as challenges, measures to address human errors (systemization)

experience of Tanaka Kikinzoku Jewelry K.K., known as GINZA TANAKA, jeweler with a history of more than 120 years, has

The Environment

Management with visual checks (visualization):
information sharing and recognition, abnormality management

Fair Operating Practices

created new platinum marriage rings TANAKA PREMIUM LINE. It is said that platinum is more valuable when the purity

Development of Silver Nanoparticle Ink

increases, and harder when the purity decreases. However, the technicalPrecious metals are essential materials in various ﬁelds. For example,
they are used for electrical wiring. Manufacturing in this ﬁeld is expected
to experience major transformations within a few years to face an era
when electrical wiring is produced by printing, which is called printed

capacity of TANAKA has made it possible to develop ideal platinum withhigh purity and hardness at the same time, which has been named Royal
Pure Platinum. The marriage rings are also designed in a simple manner topursue the wear comfort and beauty, and a weight mark is engraved oneach ring to prove that it is produced in a plant directly operated by

Consumer Issues

electronics. This technology is currently under development with a goalof forming electrical wiring on ﬂexible ﬁlms such as OHP sheets, which

Tanaka Kikinzoku Kogyo.

are heat sensitive. A key material to the development is silver
nanoparticle ink, which can be sintered below 100℃.
This silver ink is the material of the wiring and required to form patterns.

Community Involvement
and Development

While keeping our promises withcustomers by oﬀering reliable quality,
we also focus on making responses
that exceed their expectations.

Labor Practices

Always keeping promises
with customers,
we also pursue responses
that exceed their
expectations.

Cooperation between
Peoplecustomers to a special private exhibition on August
1, and they enjoyed the world of space development.

ＣＯＰ（Customer-Oriented Process）

・Development of JIT/
automation
・Simpliﬁcation of duties
・1S + 3S campaign
・Reduction of inventory(work-in-progress)
・Systemization of
production control
・Conformancewith ISO MS standards
・Internal audits
・Position-based quality
training
・8 QMS principles

characteristics of precious metals. We also invited
Human Rights

Customer
Needs

It is therefore important that the material is not only sinterable at a lowtemperature but also suitable for printing.
Using the nanoparticle and colloid technologies that we have developed
over long years, we are developing various technologies related toprinted electronics.
since 2014, and the development is now in progress with a view toapplication of them to touch screens and other products as well.

TANAKANOW

Chemical Materials Development Department,
Technical Development Division, Tanaka Kikinzoku Kogyo K.K.

Security, BCP/M,
Risk Management

We have been committed to high-deﬁnition wiring printing technologies

KUBO Hitoshi

18

TANAKA CSR REPORT 2015

Silvernanoparticle ink

TANAKA CSR REPORT 201519

Response fromthe TANAKA Group

Wiring (with the width of a few
microns) produced by printing withsilver nanoparticle ink on a PET ﬁlm

Third-party Opinion

Currently composed of slightly less than 30 employees, Chemical Materials Development Department is working
everyday to achieve the goal of creating businesses with focus on compound and nanoparticle technologies. In
the global circumstances where anything can happen, successful development does not necessarily mean successful
launch of a business. Our development group therefore diversiﬁes the subjects widely without making the content ofeach development task insuﬃcient, and conducts development that connects diﬀerent points to form a plane. We
often ask ourselves whether we are really doing a right thing or not in the development process. So, all of us arecommitted to development with awareness of contribution to society and advance in science and technology tokeep motivated. We are accumulating technologies and preparing for the launch of businesses, and I am conﬁdent
that we will be successful. Please look forward to it.

Message fromthe President

Community Involvement and Development

Donation and Fund-raising Activities● Invitation of Children's Cancer Foundation (CCF) to

We develop a wide range of activities to meet the great goal of “Contribute to the creationof a prosperous society through sustainable use of precious metals.”● Collection of used clothes in a residential complex

watch a movie together and make a donation on the
Family Day of the company

for donation

Tanaka Electronics(Hangzhou) Co., Ltd.

● Organization of a ﬂea market

and donation of the proceeds
to Ashinaga (a scholarship fund)● Oﬃcial partner of the JapanesePara-Sports Association (JPSA)This grant program has been conducted since ﬁscal 1999.
In ﬁscal 2014, which was the 16th year for the program,
we provided grants for 43 research projects.

Other activities●

Tokyo Headquarters of
Tanaka Kikinzoku Hanbai K.K.

Other activities●

Gold Award presented to Assistant Professor
Tsuyoshi Minami from Yamagata University●

Support of sports practice in a children s home (Saga Plant of TD)
Support of a full marathon event as volunteer staﬀ (Saga Plant of TD)

Tanaka Holdings Co., Ltd.

● Installation of vending machines with a donation function(for a mangrove planting project and support of providing
school meals to children in developing countries)

Other● Co-sponsorship of Robot Contest for technical college

Labor Practices

Shonan Plant of
Tanaka Kikinzoku Kogyo K.K.

Human Rights

Tokyo Headquarters of
Tanaka Kikinzoku International K.K.

Gold Award presented to Associate
Professor Yu-Ching Lin from Tohoku University

Ecocap collection campaign (Tokyo Headquarters of THD, TKK, TKH and
TKI, Iwate Plant of TKK, Saga Plant of TD)
Donation of wheelchairs through collection of pull tabs
(Saga Plant of TD)● Donation of surplus calendars to welfare institutions(Osaka Branch and Sendai Branch of TKH)
● Collection and donation of used stamps to welfare institutions(Tokyo Sales Department of TKH/I)● Donation of foreign currency (Tokyo Headquarters of TKH/I)● Donation to the Japan Fund for Breast Cancer (TKJ)● Donation to the Japanese Red Cross Society (Ginza Main Store of TKJ)
● Donation to the UNESCO Association Scholarshipfor 3.11 Disaster-Stricken Children and Students of the National
Federation of UNESCO Associations in Japan (Ginza Main Store of TKJ)
● Donation to areas aﬀected by typhoon in the Philippines (TES)● Donation of fees for car wash (TES)● Donation of used clothes collected in the company (TEC)●

December 2014
No. of participants: 150

Tanaka Holdings Co., Ltd.

Organizational
Governance● Grant program for research on precious metals

Sports Promotion Activities

Business Locationsof the TANAKA Group

November 2014
No. of participants: 17

March 2015
No. of participants: 200
Tanaka Electronics
Singapore Pte. Ltd.

Cultivation of Human Resources and Developmentof Art and Culture

Businesses of
the TANAKA Group /Financial Data

We promote active communication within and outside
the company to foster relationships of mutual trust.

students● Factory tours for families of employees

August 2014
No. of participants: 23
Saga Plant of
Tanaka Denshi Kogyo K.K.

Tanaka Holdings Co., Ltd.

Shonan Plant of
Tanaka Kikinzoku Kogyo K.K.
● Commendation from Tsukiji Police Station

October 2014
No. of participants: 15
Osaka Branch of
Tanaka Kikinzoku Hanbai K.K.

Commended for contribution to sound development of thejuvenile and prevention of delinquency as a member of thejuvenile guidance cooperation
association in the jurisdiction of
Tsukiji Police Station.

Planting in the ﬁrst year (ﬁscal 2013): Yoshida District Exchange Center, Watari-cho,
Watari-gun, Miyagi Prefecture

February 2015

March 2014

TANAKA Group as a whole

Consumer Issues

November 2014

March 2015
No. of participants: 12

April 2015

shelter in Shinsaibashi
Participated in the drill organized at
Osaka Municipal Minami Elementary
School.
Cherry blossoms arein bloom

November 2014

September 2014
No. of participants: 4

TANAKANOW
Isehara Plant, Tanaka Kikinzoku Kogyo K.K.

Other activities

Cleanup of areas around plants and branches(Tokyo Headquarters of TKH/I, Hiratsuka Plant, Iwate Plant and Tomioka
Plant of TKK, Nagano Branch and Okayama Branch of TKH, Saga Plant ofTD, TEC)● Participation in local cleaning activities(Hiratsuka Plant, Shonan Plant and Isehara Plant of TKK, EEJA, Hong Kong
Branch of TKI, Malaysia TKI, TEC)●

Water sprinkling project in Marunouchi(Sales Department of Headquarters of TKH/I)● Blood donation campaign (Shonan Plant of TKK, Saga Plant of TD, TEC)● Participation in local traﬃc safety activities ( Safety 123 )(Sendai Branch of TKH)
● Support of sales of bread made by people with disabilities(Saga Plant of TD)

HITOMI Naoko

After the Great East Japan Earthquake, I always wanted to do something for those who
were aﬀected by the disaster. This is why I participated in the Tohoku Reconstruction
Volunteer Program. Many people around me have been involved in support of thereconstruction in various ways including direct visits to the aﬀected areas and contribution
through meals and shopping, as well as indirect involvement like this initiative. Throughparticipation in the program, I experienced the warmth deep inside of people. I always
like the spirit of Japanese people to oﬀer a helping hand to those who are in trouble
without being asked to do so.

21

Response fromthe TANAKA GroupTANAKA CSR REPORT 2015

Third-party Opinion

Other activities

TANAKA CSR REPORT 2015

Security, BCP/M,
Risk Management

Shinsaibashi Store of
Tanaka Kikinzoku Jewelry K.K.

Tanaka Kikinzoku International(America) Inc.

20

Community Involvement
and Development● Participation in an emergency drill to open an evacuation● Cleanup of Lake Michigan●

Planting in the second year (ﬁscal 2014):
Mori no Sato, a special nursing home

Ginza Main Store of
Tanaka Kikinzoku Jewelry K.K.

● Cleanup of an orphanage

Tanaka Kikinzoku
International (Malaysia)
Sdn. Bhd.

Saga Plant of TD

The TANAKA Group has performed various volunteer activities to support the rehabilitation of the Tohoku Region on agroup-wide scale since the Great East Japan Earthquake. In ﬁscal 2013, we commenced support activities to be
performed on a continual basis under the theme of inheritance of memories. Cherry blossom trees will be planted
periodically to create a row of the trees in the furthest inland areas hit by the tsunami so that they can be landmarks
for evacuation. As of April 2015, we have planted 60 trees.

Fair Operating Practices

campaign● Bond of love - cherry blossom trees planting 135

July 2014
No. of participants: 32

Local Cleaning Activities● Osaka Marathon cleanup

The Environment

We have co-sponsored the contest
since 2012 to support the young
students who will play pivotal
roles in Japan s manufacturing in
the future.

Message fromthe President

Security, BCP/M,
Risk Management

Tanaka Holdings Co., Ltd. has established its Osaka Head Oﬃce as an

Participation of TKK Security Staﬀ
in a Disaster Prevention Drill and AED Training Session
three-day introductory training designed for new security guards when assigned to a position.

information system. A system to ensure that all data can be stored in

Nevertheless, it is diﬃcult for security staﬀ to spare time to receive training other than thetwo backup facilities in the Kanto and Kansai regions is also in place.

introductory one because they work night shift in turns. We therefore organized a training

Based on this information system environment, the two headquarters

session for them on the day when a general meeting was held with the participation of allshare various functions such as daily operations and administrative tasks

security staﬀ. The session, which aimed to learn how to use a ﬁre extinguisher and AED in an

ranging from reception of orders for products from Japanese andemergency situation, was composed of a lecture and demonstration with cooperation ofother customers to delivery, as well as export/import operations andMarunouchi Fire Station. We have received comments frommanagement and other trade-related activities and trading operations

dedicated security staﬀ that the session was very useful andincluding procurement and pricing of bullion and entry of sales/purchase,encouraging.

so that either of the headquarters can perform these activities.

We also plan to organize study sessions to improve their

In ﬁscal 2014, we conducted initial response training at Osaka

telephone and reception skills to learn a manner suitable for

Headquarters under a scenario where a disaster occurred in Tokyo.

security staﬀ of the TANAKA Group in the future as part of our

34

Training on how to use an
AED and ﬁre extinguisher at
Marunouchi Fire Station ofTokyo Fire Department

Organizational
GovernanceAll of the dedicated security staﬀ of the TANAKA Group are its employees, and receive

Osaka Headquarters can control the whole Group based on a shared

Business Locationsof the TANAKA Group

alternative for the headquarters functions to ensure that either Tokyo or

No. of the persons who
participated in the self-protection
ﬁre-ﬁghting training

Businesses of
the TANAKA Group /Financial Data

BCP (Business Continuity Plan) for Headquarters Functions

initiative to enhance their quality as front persons of the company.

Headquartersfunctions

Human Rights

Tokyo

Security by internal staﬀ in TKJ
Based on the security policy of the TANAKA Group that companies have to take care

Arrangementof themselves, TKJ also started to use internal staﬀ for security tasks in May 2014.
While the shift was initially scheduled in April 2014, it was postponed to May because

Labor Practices

Acceptanceof orders

the stores were very crowded due to a rush in demand ahead of an increase in the
consumption tax rate from 5% to 8%.

Large-scaledisaster

While the production plants of Tanaka Kikinzoku Kogyo K.K. had already promoted shift
to patrol by internal security staﬀ, security tasks for BtoC business are diﬀerent fromthose for plants, which are mainly the prevention of intrusion by suspicious individuals.

The Environment

Core security tasks for BtoC business include discovery of suspicious individuals and

Plant

Customer

objects and prevention of robbery during the business hours of the stores. Accordingly,
posted security guards are always under the strain. They perform their duties everyday
to ensure safety and security of customers and employees.

Acceptanceof orders

Arrangement

Fair Operating Practices

Security training in TKJHeadquartersfunctions

Each branch store organizes a robbery simulation drill in the presence of local police every year.
This annual training aims to ensure that in case of robbery, employees can respond to it calmly without being panicked andOsaka

act in a way to give priority to the safety of customers and employees.
Consumer Issues

With a multi-faceted
approach, we prepare forrisks to ensure business
continuity at the timeof emergency.

Shipment

A police oﬃcer plays the part of the robber, who actually holds a knife andﬁres a pistol (toy gun). As the oﬃcer gets used to it, the performance is

We are committed to ensuring business
continuity to fulﬁll our responsibility
for stable supply of products evenat the time of disasters and otheremergency situations.

realistic. If such a crime should really occur, the staﬀ must not ﬁght backagainst the robber but press the alarm button directly connected to theﬂed and maintain the crime scene to support investigation of the police.
This series of training is organized every year to keep employees aware ofcrime prevention.

Based on the concept that companies have to take care of themselves, we areworking to ensure safety and security of customers and employees in the three stores in
the Tokyo Metropolitan Area. We provide security services everyday to serve as adeterrent to crimes with awareness of crime prevention. While working as guards, wewear a suit with an armband and name plate, and are often spoken to by customers. As
employees of GINZA TANAKA, we aim to provide security services while also paying
attention to the promise of the brand to give customers moments of excitement.

TANAKA CSR REPORT 201523

Response fromthe TANAKA GroupTANAKA CSR REPORT 2015

TANAKA
NOW

Third-party Opinion

Training to launch Osaka Headquarters

HATTORI Toshiyuki

Security, BCP/M,
Risk Management

Security Section, Management Department, Tanaka Kikinzoku Jewelry K.K.

22

Community Involvement
and Development

police, remember the features of the robber as well as how the robber has

Message fromthe President

Third-party Opinion
Representative of CCI Research Institute, Board Chairperson of the Japan Society for Corporate Communication Studies,
Board Member of the Public Relations Society of Japan, Member of the CSR Study Group of the Japan Society
for Business Ethics Study, Environmental Counselor【Proﬁle】Mr. Shimizu graduated from College of Economics, Yokohama National University. After working at Japan

Response from the TANAKA GroupThe TANAKA Group launches a new mid-term business plan (GOGO Plan 2020) in full scale in ﬁscal 2015. Fiscal 2014 waspositioned as the preparation stage. We have examined the issues to be tackled for the achievement of what the TANAKA Groupwants to be by 2020, and identiﬁed CSR activities as one of the key challenges. Companies should not just make proﬁts but also
promote CSR in various forms including security, environmental conservation, compliance and social contribution, as well as

Business Locationsof the TANAKA GroupManagement Association, he was a professor at College of Business Administration, Shukutoku University, and retired
to establish CCI Research Institute in 2014. His areas of specialty are environmental and CSR communication and PR
management. His publications include Strategic Thinking on PR Management, Companies Learning from Sanpo
Yoshi and Loved by People, Environmental Communication, Company Friendly to People - Security and Safety,
Management Based on Ties, Introduction to Public Relations, Theory and Practice of CC Strategies - Environment,
CSR and Coexistence, Introduction to CSR Management for Ｃompany Ｅmployees and many more.

Businesses of
the TANAKA Group /Financial Data

SHIMIZU Masamichi

contribute to society through supply of products and services. This realizes sustainability so that companies can survive for 200
or even 300 years. Such CSR activities cannot be performed just by order of superiors but it is essential that all of those who are
involved in business activities participate in them voluntarily. To this end, as mentioned in the third-party opinion, it is signiﬁcantto enhance awareness among employees and promote mutual communication activities. The TANAKA Group will give full

as well as a draft of this report and the corporate website.

support to employees to actively promote CSR activities, and focus its eﬀorts on strengthening awareness and communication.

In ﬁscal 2014, the TANAKA Group revised the code of conduct and standards of conduct and actively developed social

This CSR report is also a compilation of the CSR activities performed by our employees during the previous ﬁscal year. While wecontribution activities withstrive to make the report easier to read and understand based on comments from the readers every year, we have also tried tocommunication

as the theme to realize both corporate social responsibility (CSR) andsustainability. In ﬁscal 2015, the Group launched a mid-term business plan GOGO Plan 2020 with ﬁscal 2020, when Tokyo

present the report in a way that readers can read it with fun this year. Please read this report to enhance awareness of CSR andOlympic and Paralympic Games are held, as the target year.

also use it as a tool for mutual communication.

Organizational
Governance

My opinion stated below is based on visit to Tsukuba Facility and interviews with staﬀ of CSR & Communication Divisions HQ,This report provides clues to what value the company aims to create in this era of change with progress in globalization,
Human Rights

changes in the demographic structure and reforms of legal and social systems, which can be compared to the time of the Meiji
restoration. I hope that this report is used as a forum for dialogue between top management/employees, who make continuous
eﬀorts to improve communication ( Challengeship ), and many stakeholders.

Feedback as to the CSR Report for Fiscal 2015

Labor Practices

Manager of CSR & Corporate Communications Division
Director & Managing Corporate Oﬃcer
Tanaka Holdings Co., Ltd.

I have conﬁrmed that the wide-ranging CSR activities of the

The second concern is about initiatives to promote and report

TANAKA Group are aligned with the mid-term business plancomprehensive or holistic activities. When the Japan Society

and that the issues I pointed out last year have been

for Corporate Communication Studies conducted a survey on

addressed actively. Nevertheless, I have also found someinternal communication in large companies last year, theconcerns, each of which are mentioned below.

negative eﬀects of vertical and horizontal segmentation wereFirstly, the report as a whole is easier to read than previous

identiﬁed as a challenge. Important information is notissues. The explanation in the opening part including

communicated eﬀectively.

Editorial Policy

Corporate Philosophy, Code of Conduct and business outline

Even if excellent rules and systems are established, they areis also much easier to understand. The photos and messages

not eﬀective unless each person follows them. While theof employees presented in many pages give readers a sense

employees in all of the company s worksites seem to act inof familiarity.

accordance with the ﬁve principles of the Code of Conduct,

On the other hand, it is not easy to express the characteristics

even famous large companies experience scandals accordingof the company s businesses and speciﬁc activities in eachto media coverage. The company must consider when, how

The TANAKA Group publishes its CSR Report in order to enhance communication with stakeholders by informing
them of the Group s corporate social responsibility (CSR) initiatives that aim to contribute to the realization of aprosperous society and a beautiful future for the Earth supported by precious metals.
This year s report inherits the design concept of gift, which was newly adopted for the 2013 edition, and has
been edited to ensure that the content is easy to read and understand.
We would be honored to receive feedback from our stakeholders. Your comments and opinions will be used to
improve the TANAKA Group s future initiatives.

worksite in the limited space of the report. The company will

and with whom mutual communication, which extends inbe more attractive if the content of the printed version isvertical, horizontal and even diagonal directions, should belinked with information in the website to describe why andconnected.

IKEDA Osamu

Fair Operating Practices

Thirdly, numerical results of improvements and reforms arepresented in many pages and make it easier to understandat the time of the great earthquake,(CSR

the achievements and challenges. Numbers are a common

Scopedaily news) issued daily by CSR Promotion Department andlanguage across the world. The company, which is promoting

the company-wide eﬀorts to reduce industrial waste serve

globalization, will have more diverse employees in terms of

Tanaka Holdings Co., Ltd. and consolidated subsidiaries.
Indications are made in areas of the report where the scope diﬀers.

as good examples not only within the company but also for

language, value and lifestyle in the future. To respond to it,whole society. In addition to reporting of the achievements

the company has to further develop common languages

to a wide range of people, presentation of concrete facts toincluding numbers. Each person has surprisingly diﬀerent

speciﬁc people is also part of the CSR activities to meet theimages about the words used daily in the workplace. Thispotential expectation of society.

may cause a problem at a critical moment.

Community Involvement
and Development

how good practices have been achieved more speciﬁcally.

Consumer Issues

April 1, 2014 to March 31, 2015
In order to provide a general view of activities under each topic covered in the report, some contents may
represent activities taken outside this period.

For example, the responsive actions taken by Tsukuba Facility
CSR Tsushin

The Environment

PeriodPublication
July 2015

Reference guidelines

What I Expect from the TANAKA Group as a Leading Precious Metals Company

WebsiteWhen I visited headquarters and oﬃces of the TANAKA

Precious metals are not only used in jewelry and as assets

This report and past issues are also available on our website: http://www.tanaka.co.jp/english/csr/index.html

Group several times, I felt that

I am now standing in a

but also have potential to contribute to solution of diﬃcult

worksite of a leading company. Unfortunately, however,social challenges in the 21st century through the industrial

this report as a whole does not suﬃciently give such

system. The eﬀorts based on both promotion of business

an impression. I hope that the value of the Group sthrough material revolution and CSR activities will lead tostate-of-the-art materials and products is presented in a richcreating shared value (CSV), which currently attracts muchmanner in this report as well as in the workplace.

attention. I look forward to further development.

Security, BCP/M,
Risk Management

Japanese Standards Association, ISO 26000:2010

Publisher
Third-party Opinion

Tanaka Holdings Co., Ltd.
CSR & Coporate Communications Division, CSR Promotion Department
Tokyo Building 22F, 7-3, Marunouchi 2-chome, Chiyoda-ku, Tokyo 100-6422, Japan
Tel: +81-3-6311-5506 (direct), Fax: +81-3-6311-5508,
website: http://www.tanaka.co.jp/english/index.html

Many diﬃcult challenges are ahead in the current world.

TANAKA CSR REPORT 2015

TANAKA CSR REPORT 201525

Response fromthe TANAKA Group

24