SECOM Today

Security Services

SECOM Development Center, which capitalizes on these core

more than 2.4 million, and we continue to enjoy the leading

technologies to develop highly reliable security systems. Our

share of the market. Going forward, we will continue to rally

R&D team’s ability to keep abreast of social imperatives andSECOM Group strengths, at the core of which are our on-line

Net sales and operating revenue

Operating income

trends in criminal activity has enabled us to realize innovative

security systems, to address the challenges faced by(In billions of yen)

(In billions of yen)services and systems. In addition, the invaluable opinions

subscribers by proposing optimal services and products, inand needs of subscribers communicated to our sales staff,

line with our abiding commitment to delivering safety andemergency response personnel and other employees in thepeace of mind and making life more comfortable andcourse of their work are conveyed to our R&D team, facilitating

convenient.

573.4

560.2

566.4

109.9

108.6

102.6

swift and precise adjustments that further enhance the
2019

2020

2021

2019

2020

2021

quality of our on-line security systems.
We work untiringly to nurture human resources toBusiness summary

We maintain ownership of security equipment andA distinguishing feature of our security services business is

extend it to subscribers on a rental basis. The fact that wethat it primarily consists of recurring revenue–based

take full responsibility for all aspects of our on-line security

services, that is, services based on long-term contracts. For

systems, from R&D through to equipment manufacturing,

example, the initial contract period for mainstay on-line

security planning, installation, around-the-clock monitoring,security systems is five years, after which the contract isemergency response services and equipment maintenance,

automatically renewed annually. The provision of SECOM

ensures exceptional quality and reliability. This approach has

on-line security systems includes the installation of sensors

also enabled us to accumulate extensive experience andand other monitoring equipment and around-the-clock

expertise, which we have leveraged to reinforce the threemonitoring by staff at a SECOM control center via

components of our operating foundation, namely, ourtelecommunications circuits. In the event an intruder, fire or

technological prowess, human resources, and operational

other irregularity is detected, control center staff dispatch

and control structure.

emergency response personnel from the nearest SECOM

Our technological prowess is underpinned by the SECOM

emergency depot and, if necessary, notify the police and/or
fire department.

looking research in the area of core technologies, and theOn-line Security Systems
Confirm security status/adjust system settings

Contracts for On-line
Security Systems in Japan(As of March 31, 2021)

A dedicated app makes it possible to confirm status and adjust
settings remotely using a smartphone.

Home

Flashing lightLight flashes if the system
detects an irregularity to warn
people in the vicinity and to
guide SECOM emergency
response personnel dispatchedto the subscriber’s premises.

Subscriber

SECOM
Emergency
Depot

SECOM
2 Alertemergency
response personnel

new recruits, as well as for emergency response personnel,

services, centered on on-line security systems, that respondsales staff, administrative staff and other employees, isto the diverse needs of customers. In recent years, on-line

provided at four training centers in Japan. This ensures that

security systems for commercial security subscribers must

employees fully understand our corporate philosophy andnot only offer monitoring for irregularities to guarantee

observe a code of conduct befitting security professionals,

security and prevent fires, but also support the businessas well as equips them with advanced knowledge and technicalactivities of subscribers around the clock. We continue toskills. We also leverage our wealth of know-how in extendingemphasize the quality of subscriptions and propose high-services to customers to improve training programs,

value-added on-line security systems that respond swiftly

enabling us to nurture employees. We recognize that ourand flexibly to the needs of subscribers.

employees are our most valuable management resource
and are essential to building a robust organization that

Expanding the functions of System Security AZ

underpins our ability to extend high-grade services.

System Security AZ is an all-in-one on-line security andCommercial

manage risks by preventing crime and fires, as well as

through a nationwide network of approximately 2,700

improves work efficiency by facilitating the management ofemergency depots, extensive know-how accumulated over

employee attendance, among others. Convenience is also

many years, the unerring decision making of our highly

enhanced with this system, which allows the users toexperienced control center staff and the swift actions of ourconfirm their security status and adjust system settings

emergency response personnel. By maintaining a close

remotely from a smartphone using a dedicated app. AZ

proximity to the communities in which we operate, we ensurealso boasts superb expandability, making it possible toheighten the system’s functions in response to evolving

extend the optimum solutions to their needs for safety andcustomer needs, technological innovations and changes

Subscribers display the SECOM security
sticker, the sign of well-protected
premises.

security. Our experience addressing diverse customer needsin the communications infrastructure. Because it

gives us outstanding flexibility and broad responsiveness.

consolidates multiple systems for commercial security

Police Dept.

These capabilities have earned us the trust of customers,

subscribers into one, AZ is also expected to benefit us

Fire Dept.

enhancing the

Gas
Company

SECOM
Control
CenterAlert emergency
services asnecessaryvalue of theService industries

6.9%

Financial services

6.4%

SECOM brand. At

Retailing/wholesaling

3.5%

present, contracts

Manufacturing

3.2%

Government agencies

3.0%

for our domestic

Other

16.9%

on-line commercial

Residences (excluding
condominiums and apartments) 37.4%
Condominiums and apartments 22.7%

and home security
systems number
SECOM Control Center

24

SECOM REPORT 2021

fire prevention system with a variety of functions that helps

control structure by offering on-line security systems

our ability to promptly ascertain customers’ wishes andcircuits

personnel

We work actively to offer an extensive lineup of security

SECOM sticker

using
1 Alerttelecommunications

SECOM
3 Dispatch
emergency responsestrengthen our responsiveness to customers. Training for

We have established an incomparable operational andIntelligent Systems Laboratory, which conducts forward-

Operating highlights
Commercial security services

System Security AZ

Confirmation of security statusfrom a smartphone

SECOM REPORT 2021

25

SECOM Todayby helping reduce our inventory, development andpart of the Japan Open Innovation Prize, which is sponsoredprocurement costs.

by Japan’s Cabinet Office.

In March 2021, we integrated this system with the
SECOM Cloud Video Surveillance service, making it possible

accessed by someone
leaving or entering thehome, further
underpinning this system’s

Verification testing of pedestrian area EV developed
to boost the efficiency of security patrols

growing popularity. SECOM

the cloud. Linking this service to AZ allows confirmation

Security services that incorporate new technologies
Development of the cocobo AI- and 5G-equipped
security robotof high-resolution live images captured by the various IP

We recently

Pedestrian area

also be linked with devices

cameras and recorded images of the arming and disarming

completedelectric vehicles

on the IoT to facilitate aof the system from a smartphone. It also expands thedevelopment of(EVs) are compact

variety of services that suit

lineup of surveillance cameras that can be used. With the

cocobo, a security

vehicles that use EV

the subscriber’s lifestyle.

aim of preventing users from forgetting to set AZ, a newrobot that makes

technology. We

For example, it can beprompt function was added. A notification function was also

use of AI and 5G

recently conductedconnected to smart

introduced that confirms security status to determine if any

technologies toverification testing

speakers to enhance

employees remain on-site and whether the site is still open

patrol and conductof a pedestrian areauser convenience.

or has been closed, ensuring the effectiveness of protection.

security inspections

Looking ahead, we will continue responding flexibly to thein place of security

needs of an increasingly diverse range of industries byguards at commercial facilities, office buildings and otherdeveloped by a

In June 2021, we developed thefurther enhancing the functionality of AZ and promoting

premises. As it travels autonomously on its predeterminedleading Japanese automaker to boost patrol efficiency and

SECOM Monitoring Service for

its adoption.

patrol route, cocobo analyzes video captured by its onboard

reduce the physical demands on guards patrolling major

Seniors, offered as an option toto manage images captured using AZ and IP cameras inHome Security NEO can

SECOM Home Security NEO

EV for use incocobo a security robot

security patrols

Security guard patrolling on a pedestrian area EV

Offering the new Monitoring Service for Seniors

camera in real time using AI, notifying the facility’s disasterevents or large-scale commercial facilities and have resolved

SECOM Home Security subscribers

New services and products that prevent the spreadof COVID-19

prevention center if it detects unattended items. If it

to officially commence deployment in October 2021. Looking

that includes a cloud-based

encounters anyone suspicious, the robot will intimidate themahead, we will continue to demonstrate the effectiveness of

smartphone app. This service

In this era of COVID-19, the practice of checking the bodyby emitting a combination of sound, light and smoke. Ifpedestrian area EVs in providing ever–higher grade security

stores and analyzes information

temperatures of people entering offices, schools, stores andnecessary, the unit can also be fitted with an arm

services and easing the physical burden on guards.

from SECOM Home Security

other facilities, and confirming that they are wearing masks

attachment to inspect waste receptacles and check whether

have become commonplace to prevent the spread ofdoors are properly locked. Cocobo also makes use of a wide

Home security services

windows and rooms of theinfection. In July 2020, we released a thermal camera

range of data in the cloud.

SECOM Home Security, currently celebrating its 40th

subscriber’s parents’ home in the cloud. Family members

anniversary, has expanded beyond essential security

can check up on their parents in a nonintrusive manner byfunctions such as monitoring for intruders and fires, andaccessing this information using a newly developed

emergency alerts, to include optional services such as

smartphone app to confirm any variations in the frequency

monitoring for gas leaks, medical emergency calls andor nature of daily activities. Subscribers unable to visit theirsafety confirmation. At present, SECOM Home Security has

parents because of COVID-19 restrictions who are concerned

been installed in all types of residences, including single andabout their parents’ wellbeing can use the app to ask SECOM

multigenerational family homes, condominiums and rentals.

to dispatch emergency response personnel to check in

SECOM Home Security subscribers in Japan currently

person. By installing an optional dedicated sensor,

number more than 1.45 million.

subscribers can also monitor the temperature and humidity

integrated with a tablet that uses AI technology to recognize
visitors’ faces, measure their facial temperature even if they
are masked, and determine their mask status. Linking thethermal camera with an access control system makes it
possible to measure the body temperature of people entering
against a predetermined body temperature setting andunlock the specified door, reducing the burden on employees
and ensuring the problem-free use of facilities.
We also conducted a practical trial of the AI-powered
Virtual Security Guard System, which features a virtual
character who performs security, receptionist and otherstatic guard duties, linked with a thermographic camera tomeasure a visitor’s body temperature and mask status. This
lowers the risk to both visitors and to human guards.
In February 2021, the open innovation development process that yielded the Virtual Security Guard System won the
Minister of Economy, Trade and Industry Award, conferred as

26

the years ahead, we will continue to promote therealization of an effective control infrastructure forfully autonomous flight.

SECOM REPORT 2021

Participation in efforts to create a flight control
infrastructure for fully autonomous drones
Drones are expected to find use in a wide range offields, but level 4 operation, that is, beyond-line-ofsight flight over urban and other populated areas,
requires a system in which operators are responsible
for controlling the flights of their own drones. In March
2021, SECOM participated in a demonstration test withfour other companies in which multiple drones withdifferent purposes—including pharmaceuticals
transport, security patrol, solar panel inspection andaerial sports photography—were flown simultaneously.
The test employed a flight control system developedby a major telecommunications company to validate
collision-avoidance and other system technologies. In

sensors installed in entryways,

SECOM Monitoring Service for
Seniors smartphone app

inside their parents’ homes when there is a risk of indoor

Expanding subscriptions to SECOM Home
Security NEO
In addition to an easy-to-use desktop home controller,
SECOM Home Security NEO can be armed and disarmedheatstroke. We will continue to enhance our lineup ofmonitoring services that deliver safety and peace of mind, as
well as make life more comfortable, whenever and wherevernecessary, for anyone and everyone.

remotely from a smartphone and includes an automatic
notification feature that enables a subscriber to receive
alerts on his or her smartphone when the system is

SECOM REPORT 2021

27

SECOM Today

Linking SECOM Home Security with the Apple Watch
for enhanced convenienceemergency, a customer can simply press a button on thetransmitter to notify the COCO-SECOM Operations Center,security services company in the Taiwanese market, offers aand other security services across the United Kingdom. The

We are currently developing two

which will promptly dispatch emergency response

broad lineup of security services and products, ranging fromcompany has built a robust reputation, earning the trust of

new services that link SECOM

personnel. Since its release in 2001, COCO-SECOM has beenhome security to safety management systems for large-scale

government agencies, leading financial institutions and major

Home Security with the Apple

used to locate missing children, women and seniors or tofacilities. The company is working actively to improve services

corporations.

Watch. The first of these seeks tosend alerts in the event of an emergency. Commercial

by incorporating new technologies such as wearable cameras.

improve user experiences bycustomers have used this service to protect the safety ofenabling subscribers to arm or

employees, avert robberies and the loss of important items,

extends a wide variety of security services and building

To accelerate acceptance of the spread in on-line security

disarm SECOM Home Security

and manage vehicle fleets and prevent the theft of cars.

solutions, centered on on-line systems. S1 continues to garnersystems in the PRC and Southeast Asia, both of which arepraise from customers for its swift emergency response

home to rapidly expanding wealthy and middle classes, weto a newly developed smartphone app. This dedicated app

services, which it provides through approximately 670

are actively promoting open innovation with local companies

second allows the effective use of monitoring information by

notifies the designated smartphone when an individual

emergency depots, underscoring the growth in subscriber

to provide services that reflect market needs in the countries

storing pedometer, calorie expenditure counter, exercise

carrying a transmitter leaves home, or enters or exits anumbers.

and territories in which we operate.

time, heart rate and other data from the subscriber’s Apple

specific area, or when a vehicle fitted with an onboard

Watch, as well as information on the frequency or nature oftransmitter moves unexpectedly. The transmitter also makes

encompassing bases in 26 cities, through which we continue

Center in Shanghai, and are working with major local

daily activities detected by SECOM Home Security, in theit possible for individuals to speak directly with COCO-

striving to expand sales. In addition, we have set up a

manufacturers, real estate firms and telecommunications

cloud for analysis and viewing. We are working to verify the

SECOM Operations Center staff when an alert is sent. Going

manufacturing facility in Shanghai that produces security

companies, among others, to devise services tailored tovalue provided and plan to begin offering these services,

forward, we will continue to capitalize on our more than two

equipment tailored to the needs of local customers.

regional characteristics and customer needs. In Bangkok, wewhich are designed to assist subscribers not only in

decades of experience offering this service to provide

managing their own health, but also in monitoring thereliable safety and peace of mind.

simply by tapping the SECOM

Using Apple Watch to set
SECOM Home Security

app on their Apple Watch. The

In March 2021, we revamped COCO-SECOM by linking it

Publicly listed affiliated company Taiwan Secom, the largest

Local industry leader S1, which is publicly listed in the ROK,

In the PRC, we have created an extensive security network

In Southeast Asia, the efforts of SECOM Group companies in

Subsidiary Secom plc provides on-line security systems

Expanding operations in growing markets

In the PRC, we have established the China Innovation

have opened the ASEAN Innovation Center, which is engaged

Thailand, Malaysia, Singapore, Indonesia, Vietnam andin the planning and introduction of products and services

Myanmar are bolstering acceptance of on-line security

customized for Association of Southeast Asian Nations

March 31, 2022.

Overseas security services
Extending services in 13 countries and territories

systems.

(ASEAN) member states. In November 2020, we began

Other security services
The new COCO-SECOM

We made our overseas debut in 1978, when we established aincluding safety management systems. Customers in this

digital marketing and customer management systems topresence in Taiwan. Today, our overseas security services

market range from small and medium-sized companies toexpand the scope of local operations.

COCO-SECOM, a mobile security system, uses signals frombusiness encompasses operations in 13 countries andlarge-scale facilities.

GPS satellites and cellular phone base stations to pinpoint

territories, through which we provide diverse services, centeredGroup companies in Australia provide high-grade services,completing the acquisition of three companies, in Malaysia,

the location of dedicated portable transmitters carried byon on-line security systems with emergency response services,

including large-scale systems integration services, to private-

Singapore and Hong Kong, between September 2020 andindividuals or attached to objects. In the event of ancustomized to reflect local needs and sensibilities.

sector companies, such as financial institutions and major

February 2021. These new subsidiaries, which provide a widecommercial facilities, and to state and federal government

range of security systems, mainly to residential subscribers,

agencies.

and small and medium-sized companies, will continue towellbeing of parents living apart, in the fiscal year ending

COCO-SECOM Mobile Security System (Location and Emergency Response)

We provide a diverse array of security services in Turkey,

We also continue to expand our presence in Asia,

In New Zealand, we provide security, as well as
GPS satellite

COCO-SECOM
Operations
CenterNotification of police(if warranted)

offering cloud-based on-line security systems, leveraging

leverage synergies with other SECOM Group companies tomaintenance and inspection services. Our high-performanceaccelerate the provision of safety and peace of mind insurveillance camera systems enjoy particularly solid support

overseas markets.

from customers ranging from prominent supermarkets tofinancial institutions.

Request forsearchPositioning
information

Subscriber
Search requests can bemade using a land line, theInternet or a smartphone

Cellular phonebase station

SECOM
Emergency
Depot

Policedepartment,
emergency
services

COCO-SECOM Transmitter
Device (vehicle-mounted)

COCO-SECOM Transmitter
Device (portable)

COCO-SECOM transmitter
Dispatch emergency
response personnel(if requested)
Control center(Secom Guardall NZ Ltd.)

28

SECOM REPORT 2021

Emergency response vehicle(Secom Vietnam Security Service JSC)

SECOM REPORT 2021

29

SECOM Today

Fire Protection Services
Net sales and operating revenue

Operating income(In billions of yen)

(In billions of yen)

144.1

155.9

143.9

17.8
14.2

2019

2020

2021

2019

13.1

2020

systems manufactured by Shanghai Nohmi Secom Fire

Expanding sales of B Catch Now

Protection Equipment Co., Ltd., were recently installed along

When a fire breaks out, Nittan’s B Catch Now indoor location

two subway lines that opened in the city of Hangzhou, ininformation system uses signals from sensor beacons

Zhejiang Province, that commenced operation in December

installed inside the fire detector to pinpoint the location of2020. In 2022, the company will deliver 430 fire alarm

people, the fire’s point of origin and the position of fire

receivers and approximately 220,000 sensors for use at 187

extinguishers and hydrants on a smartphone, supporting

stations, including those on six new subway lines currently

initial responses, including swift firefighting and evacuation.

under construction. Going forward, Nohmi Bosai will

On an everyday basis, customers can use the system tocontinue to reinforce its overseas operations.

analyze staffing and flow lines in the workplace, helping to

2021

Operating highlights

rapid digitalization has triggered a rush to build data centers

This segment centers on the operations of Nohmi Bosai andand logistics facilities. In response, Nohmi Bosai is fortifying

Nittan, two of Japan’s leading fire protection services

its ability to propose fire protection systems for suchcompanies, which include the provision of automatic fire

structures. For example, for data centers and similar

alarms and fire extinguishing systems, and equipment

facilities, the company actively encourages the installation

inspection and maintenance services, for a broad range ofof not only fire alarms and fire extinguishing systems, but

applications, including office buildings, production facilities,

also of the high-precision Protecview smoke detector,

tunnels, cultural properties, ships and homes. Bothintended to facilitate early detection and response, therebycompanies boast competitive advantages derived from aminimizing damage.

wealth of experience and know-how, as well as an integrated

improve efficiency and reform work styles. Demand forDeveloping and providing products that take into accountindoor location information systems, especially in offices,

installation quality and maintenance considerations

hospitals and manufacturing facilities, has increased as a

Nittan works to develop unique fire detectors, placing

result of the COVID-19 pandemic and the resulting

emphasis not only on product performance and price, but

introduction of open plan offices and social distancing

also on customer feedback regarding design, installation

measures, and the need to quickly trace close contacts when

quality and maintenance considerations. The company’s dual

an infected individual is found. Looking ahead, Nittan will

optical spot-type smoke detector, with a preventative

continue to actively market B Catch Now in response tomaintenance display function and a 360-degree omniview

emerging customer needs.

operational status indicator, eliminates restrictions on theorientation of installation. Moreover, devices can be
maintained in good working order in terms of sensitivity
over long periods of time because changes due to grime andservice configuration encompassing everything from R&D to

Delivering fire alarm systems for subway lines in the PRC

system planning, manufacturing, installation andCapitalizing on experience in the provision of fire protection

maintenance, allowing them to extend high-grade services

systems accumulated in Japan, Nohmi Bosai provides high-tailored to customer needs. In the area of automatic firevalue-added services, including proper after sales care, inalarms, Nohmi Bosai’s and Nittan’s efforts in the period

the PRC, India, Southeast Asia and Taiwan. Fire alarmunder review focused not only on securing orders for new

other factors can be monitored constantly and automaticallyrectified. The preventative maintenance display function—anindustry first—blinks during inspection if the sensor needs
to be replaced.
Nittan has also developed Simex, the industry’s smallest
high-performance fire detector for apartments. In addition tobuildings, but also on responding to replacement demand in

one-touch installation, this design-forward recessed

the renovations market by drawing on their solid track

detector is white—an industry first—so it blends into therecord and the trust of customers to promote sales based on

B Catch Now display of location information (left) andmovement data (right) (Nittan)

ceiling. Nittan will continue to promote the development of

optimized proposals. In fire extinguishing systems, orders

products and systems that leverage advanced technologies

remained brisk despite the impact of COVID-19.

to protect both the lives and property of its customers.

Strengthening the foundation of core businesses andentering new areas

Protecview (Nohmi Bosai)

Nohmi Bosai is working to strengthen its core businesses,
notably the provision of fire protection systems, andmaintenance and inspection services, that comply withJapan’s Fire Service Act, and to improve its ability to offer
comprehensive proposals that go beyond the scope of theFire Service Act, encompassing products and services thatwill reinforce existing businesses. In recent years, measures
have been stepped up to protect national treasures andimportant cultural properties against fire. At the same time,

30

SECOM REPORT 2021

Fire extinguishing system for a culturalproperty (Nohmi Bosai)

Simex recessed fire detector for apartments (Nittan)

SECOM REPORT 2021

31

SECOM Today

Highlights in this area in the fiscal year ended March 31,

Medical Services

ICT-based services

2021 included the development and launch of anticancer

These services center on the deployment of distinctive

agent decomposition solution HD Protect (HD stands for

networked services for medical institutions. These include

Net sales and operating revenue

Operating income“hazardous drug”), which protects medical staff from thecloud-based medical report services SECOM Ubiquitous(In billions of yen)

(In billions of yen)risk of exposure to potentially harmful anticancer agents. We

Electronic Medical Record (EMR) and SECOM OWEL, the Hospi-

also introduced an anticancer agent exposure investigation

net remote image diagnosis support service and SECOM

service, which includes formulating measures to counter the

SMASH, a hospital management information analysis system.

181.9

187.3

182.8
5.8

6.2
3.9

risk of exposure to anticancer agents in hospitals and
2019

2020

2021

2019

2020

2021

Operating highlights

medical care by dispatching visiting nurses from a nationwide

In the belief that extending services that protect health andnetwork of 33 visiting nurse stations to provide expert medical

Capitalizing on our accumulated expertise in homedevelops related proposals. Going forward, we will continue

medical care and in the provision of assistance to affiliatedstriving to contribute to the safety and security of medical

medical institutions, together with our extensive management

care settings, and to the realization of ever-higher levels of

resources, we offer the SECOM Vitalook remote medical

service quality in this business.

support platform. SECOM Vitalook collects and stores home
medical care patients’ vital sign data (e.g., pulse, blood

life is the ultimate expression of our commitment to delivering

treatment and nursing care in the patient’s home under the

Personal care services

true safety and peace of mind to customers, we have createddirection of his or her physician. Our pharmaceuticals

This category includes the provision of visiting personal

data center, allowing physicians, nurses and other healthcare

a medical services business that encompasses four categories:

dispensing services involve filling prescriptions andcare services and adult day care services, as well as theprofessionals at contracted medical institutions to review

medical care, personal care, healthcare and preventative

delivering medications needed by patients at home, as wellmanagement of comprehensive senior care centers thatsuch data in real time and provide appropriate instructionscare, and ICT-based services. We also continue to capitalize

as delivering medical supplies, including infusion lines andextend diverse in-home care services. We also operate

remotely. In the period under review, empirical research wason ICT to create seamless, integrated community-based

syringes for home parenteral nutrition (HPN) administeredresidences for seniors, which bring together our know-how

conducted using SECOM Vitalook for COVID-19 patients inhealthcare models encompassing, among others, support

via central venous catheter, and medical hygiene products.

in medical and personal care service, as well as ourisolation to maintain the quality of examination and nursing

for affiliated medical institutions and the provision of home

Our support for affiliated medical institutions focuses on

expertise in security services.

services while reducing the risk of infection for medical staff.

pressure, body temperature and electrocardiogram) at a SECOM

This research was chosen by the Japan Agency for Medical

nursing, pharmaceutical dispensing, personal care, andpartnering with diverse hospitals and clinics extending

health and preventative care services.

services ranging from emergency medicine to convalescent

Health and preventative care services

Research and Development (AMED) for an official project oncare to help ensure high-grade community-based healthcare.

We are taking steps to expand health and preventative carethe development of innovative medical technologies for use

We also leverage our extensive expertise and proficiency inservices to encourage health maintenance and promotion

in treating viruses and other infectious diseases.

Our medical care services business began with home nursing

home medical care to assist with the opening and operationand enhance quality of life. At membership-based club

services and pharmaceutical dispensing services, both ofof community clinics. We also leverage our experience in

SECOM Health Care Club KENKO, medical staff, including an

how cultivated in the medical services business and thewhich are offered to patients in the comfort of their own

Japan to operate Sakra World Hospital, a general hospital inattending physician, work as a team to provide a variety ofmanagement resources of the SECOM Group to develop andhomes. Today, our home nursing services assist home

Bengaluru, India.

health management services.

extend distinctive ICT-based services that contribute to

Medical care services

Going forward, we will continue to capitalize on know-

healthier, more comfortable lifestyles.

SECOM

Home Medical Services
Medical Care Institution

Prescription

Physician’s guidelines

Collection and storage of home medicalcare patient’s vital sign data
Patient’s home

Nurse’s report

Coordination
Home Nursing
Services

Pharmaceutical
Dispensing and Home
Delivery Service(SECOM Visiting
Nurse Station)(SECOM Pharmacy)
SECOM Pharmacy

Consultation

Patient’s
device

SECOM
data centerCollection and storage ofvital sign data
SECOM Vitalook
Automatic alerts
Video calls

Prescription
Pharmaceutical delivery

32

SECOM REPORT 2021

Patient

Remote monitoring ofpatient’s condition
by healthcare professionals

Nurse visit
Outpatient care

Display of pertinent data

Contracted
hospitals

Relatedorganization

Sharing of information withrelated organizations

SECOM REPORT 2021

33

SECOM Today

Insurance Services

Geospatial Information Services

Net sales and operating revenue

Operating income(In billions of yen)

(In billions of yen)

61.4
44.8

9.3

Net sales and operating revenue

Operating income(In billions of yen)

(In billions of yen)

51.9

46.9

53.7

4.4

54.1
3.0
1.9

2019

2020

2021

–4.9

–4.3

2019

2020

2021

2019

2021

2019

2020

2021

Operating highlights

Fire insurance policies with unique discounts

Operating highlights

Building the Risk Information Platform businessWe believe that both security services, which seek to prevent

SECOM Anshin My Home is a fire insurance policy for residential

risk, and non-life insurance, which looks after people should

customers that features a discount on premiums for

misfortune strike, are essential to our ability to deliver

subscribers who have installed on-line security systems, inuninterrupted safety and peace of mind. In keeping with thisrecognition of the fact that such systems reduce the risk ofbelief, we continue to provide a diverse range of non-lifetheft and fire. The Security Discount Fire Policy is a similar

insurance policies. In April 2020, Secom General Insurance

policy for commercial customers who have installed on-line

established a second insurance claims center in Kyushu insecurity systems in which premiums are discounted tocollaboration with SECOM Group BPO services company TMJ

reflect the risk-mitigating benefits of such systems. Activewith the aim of reinforcing business continuity planning

efforts to also propose these policies when introducing(BCP) measures and enhancing customer services. Two

on-line security systems, as well as rising appreciation for

Pasco is collaborating with a leading geological services
firm to create the Risk Information Platform in response toa growing need for information critical to grasping andeffectively countering natural disasters, and to helping
ensure business continuity. As a first step, in April 2021
Pasco completed the foundation of this platform and beganproviding the Land Information Report service. Targeted
mainly at real estate, insurance, logistics and retail firms,
this service involves the extension of on-demand information
on risks associated with natural disasters, ground conditions
and soil pollution, as well as on population distribution,commercial environment and traffic patterns, to bolster
understanding of business risks, as well as to support
marketing activities. Pasco will continue to seek theparticipation of
new partners
to enhance
the platform’s
content andservices.

months later, in June 2020, we deployed a new system

discounted premiums and enhanced coverage, continue toextending non-life insurance services that has improved

push up subscriptions. Looking ahead, we will continue

operational efficiency and productivity, as well as further

working to further expand sales of fire insurance, as well as

strengthened our ability to offer high-grade services andto promote the installation of security systems.

Subsidiary Pasco Corporation collects geospatial datafrom commercial satellites, aircraft, drones and proprietary
vehicle- and ship-mounted sensors, among others, which
it integrates, processes and analyzes to provide geospatial
information services, assisting efforts to address diverse
social imperatives. In recent years, the growing need fordisaster prevention and mitigation—a consequence of theincreased frequency of natural disasters—and measures
to resolve issues caused by aging infrastructure has
broadened the scope of use for geospatial information.
Pasco’s operations are divided into services for domestic
public sector entities, services for domestic private
sector customers, and support services for developing
countries overseas, with the first category accounting
for approximately 80% of segment net sales andoperating revenue.

SECOM Anshin My Car: Backed by on-site support
from emergency response personnel

Leveraging 3D geospatial information technologies
to address social imperatives

SECOM Anshin My Car is an automotive insurance policy that

With the aim of realizing smart cities and enhancing
national resilience, Pasco is promoting efforts to create
digital twins, that is, living digital replicas of physical assets,using data captured by sensors. In November 2020, thecompany began operating the new Real Dimension vehiclemounted road condition surveying system. Equipped witha laser system that measures 3D coordinate data, a 3D
camera that captures images of road surface conditions,and a digital camera that captures continuous imagesof the overall surroundings, Real Dimension can capture
all relevant geospatial information in a single run. Basedon this information, Pasco
conducts simulations in thevirtual space and applies itto the resolution of issues
pertaining to an aging
infrastructure and national
resilience, and therevitalization of industry.

ensure business continuity.

High marks for the MEDCOM unrestricted cancer
treatment policy
MEDCOM is an unrestricted cancer treatment policy that

includes around-the-clock access to on-site support byprovides coverage for costs associated with all inpatient

SECOM emergency response personnel in the event of an

hospital treatments, including those covered under Japan’s

accident if requested, thereby helping ensure the peace of

National Health Insurance (NHI) scheme, those for advanced

mind guaranteed by the SECOM brand. This policy’s customer-

medical care, and those for which the individual usuallyfocused assistance, which also includes emergency responsebears the financial burden. Coverage for inpatient treatment

personnel contacting the police and ambulance services,

is unlimited, while that for outpatient treatment is up to ¥10

confirming the seriousness of the accident and photographing

million per five-year period. This allows the subscriber tothe site, continues to be highly evaluated by subscribers.

concentrate on treatment without having to worry about theeconomic implications thereof. Developed from the perspectiveof the subscriber, MEDCOM continues to earn high marks,
underpinning the steady expansion of subscriptions.

SECOM Insurance claim center

34

2020

SECOM REPORT 2021

Conceptual image of the Risk Information Platform

Promoting satellite-based services
In June 2021, Pasco, together with five other leading
domestic satellite data services companies collaborated toestablish Satellite Data Services Co., Ltd., to commercialize
satellite data analysis services with the aim of providing
information critical to, among others, prompt situationalawareness in the event of a disaster and regular monitoringof infrastructure. This new firm will capitalize on theexpertise of each participating company to develop business
schemes that benefit a wide range of customers, including
the national government and local authorities, and intends tolaunch full-scale services in the fiscal year ending March 31,2024.

Real Dimension

SECOM REPORT 2021

35

SECOM Today

BPO and ICT Services

with a company-issued telework device, this service reduces

global network hub and a central connection point for data

the risk of unauthorized access and leaks of information.

centers across Japan and around the world.

Through this new service, the SECOM Group will continue to
Net sales and operating revenue

Operating income(In billions of yen)

(In billions of yen)

101.3

110.9

119.3

13.6
9.4

10.6

support the efforts of companies to reform work styles.

BPO services*In August 2020, SECOM Safety Confirmation Service was rated the top largescale disaster preparedness service for commercial users in Japan in terms ofcontract volume and number of users by research firm Shopper’s Eye Inc.

Owing to a declining labor force and the spread of COVID-19,
continues to earn praise for its high-grade contact centerand back-office support services tailored to the needs ofData center services
2019

2020

2021

2019

2020

2021

financial institutions and other major companies.

Data center operator

TMJ recently began providing an AI text classification

At Tokyo capitalizes

service that accelerates data analysis by using machineon its more than two

Operating highlights

daily basis, thereby supporting the efforts of subscribing

decades ofThis segment encompasses the operations of subsidiaries

companies to ensure effective personnel management.

experience andSecom Trust Systems, which develops and provides ICTInformation security services provide comprehensive

operational know-

services that deliver safety and peace of mind and makes

support to protect customers’ information from increasingly

how to offer a broad

lives more comfortable and convenient; At Tokyo, one ofshrewd and sophisticated cyber attacks, from advance

range of customers

Japan’s largest data center operators, which offers services

diagnostics and preventative measures to monitoring anduninterrupted,

36

learning to classify large amounts of text previously analyzed
and classified by people. TMJ’s ability to leverage its
expertise in text mining*1 to conduct analysis and propose
improvements enables it to assist the operations ofcustomers in a broad range of industries.
At Tokyo data centerboasting excellent connectivity to cloud-based services; andthe implementation of countermeasures in the event of anaround-the-clock data center services that respond to

TMJ, which extends contact center, and other BPO services.

incident. We also capitalize on our competitive advantages

diverse needs and have earned a reputation for world-class

All three companies work to respond to the diverse, ever-as a certification authority, which is responsible for thequality and reliability. Of note, the company’s key competitivechanging needs of customers.

management of cryptographic keys, to guarantee the safe

advantage is its ability to provide high-grade services thatand secure transmission of information using IoT devices.

boast low latency and excellent connectivity with megacloud,Large-scale disaster preparedness, information
security and cloud-based services

services that improve the efficiency and convenience ofan important IT infrastructure for companies for which

In addition to overseeing the development and operation ofcustomers’ operations, thereby helping to reduce costs.

system outages would significantly impact society.

IT systems for SECOM Group companies in the security

Contracts for SECOM Anshin Eco Document Digitization

services and other businesses, Secom Trust Systems

Service, which digitizes documents in compliance with related

heightened the importance of cloud-based services, not only

leverages its accumulated ICT know-how to provide large-

legislation, have exceeded 100,000 since the service was

as a measure for large-scale disaster preparedness but also

scale disaster preparedness services that underpin businesslaunched in 2009. Secom Trust Systems is also capitalizing on

to respond to rapid digitalization. Against this backdrop,

continuity, as well as information security services andour distinctively SECOM high-level security and robust Secureneeds are rising for network redundancy in the Tokyo

cloud-based services.

Data Center capabilities to accelerate sales of a safe, legally

metropolitan area and the Kansai region. At Tokyo, which

Large-scale disaster preparedness services include

compliant contract and application digitization service forhad originally focused its efforts to establish data centers inassisting customers in the formulation of BCPs to ensure

local authorities that responds to government and private

Tokyo, opened two facilities in the Kansai region in 2020 andadvance arrangements, the implementation of effective

sector digital transformation (DX) needs.

will open one in Kyushu in 2021. This will position it to assist

immediate response measures and the prompt restart ofSecom Trust Systems also offers a variety of cloud-based

In August 2020, Secom Trust Systems launched SECOM

internet exchange (IX) and diverse other services, creating

In recent years, we have seen increased demand for andcustomers in constructing and operating efficient andseamless networks.

operations in the aftermath of a major disaster. The SECOM

Anshin Telework via USB Remote Device, a service that

Safety Confirmation Service enables subscribers to swiftly

allows employees to securely log into their company’s

ascertain the safety of employees and their families andinternal systems

and overseas service providers and telecommunications

damage to sites in the event of a major earthquake or othersimply by inserting acarriers. This ensures efficient, on-demand access todisaster or the failure of key infrastructure. As of March 31,

USB memory into

providers of megacloud, IX and a wide range of other2021, this service was used by approximately 8,300 companies

their own device. In

network and platform services. In 2023, At Tokyo will open

employing around 7.5 million individuals, making it the mostaddition to beinga new hyperscale urban data center in Tokyo.

widely used crisis management service in Japan.* Against aconsiderably lessbackdrop of rising COVID-19 infections, a new function was

costly than equip-

added to this service to check the health of employees on aping every employee

SECOM REPORT 2021

Japan has seen robust demand for BPO services. TMJ

To assist companies facing challenges extracting andanalyzing customer comments, TMJ has also launched a
new chatbot*2 service that facilitates swift responses tocustomer inquiries, as well as reduces labor requirements.
This service involves the implementation of chatbots
and optimizes their operation, from the preparation of
automatic responses to the routing of inquiries to live
operators. TMJ provides backup for the prompt, costeffective implementation of chatbots programmed to deal
with customer-specific inquiries (for example, admissions
questions for companies offering membership services andrepair requests or procedural queries for manufacturers andfinancial services firms).
By promoting the construction of next-generation contact
centers, TMJ will continue to assist companies seeking to
improve customer experiences, as well as to resolve issues
in the provision of customer support.
*1 Text mining is the process of deriving meaningful information from large
volumes of text.
*2 A chatbot is a software application used to conduct an online chat with acaller by responding to text input or speech.

At Tokyo’s data centers bring together multiple domestic

At Tokyo will continue to help customers generate new
business opportunities via its platform, which promotes
SECOM Anshin Telework via USB Remote Device

Chatbot service, featuring chatbot-generated responses to customer
inquiries (left) and routing to live operators when necessary (right)

flexible connectivity and mutual connections, making it a

SECOM REPORT 2021

37