2023
Data Supplement

Table of Contents
About this Report 03
Data Table 04
Index 23
Non-GAAP and Other Financial Measures 41
Glossary of Terms 42

Rogers Communications Inc. 2021 ESG Report2About this Report
The scope of our reporting onsustainability and social impact relates
to Rogers Communications Inc.’s (RCI)
operations in Canada. It summarizes
our work in 2023 and the progress
we have made in addressing ourstrategic priorities. On April 3, 2023,
following the completion of ouracquisition of Shaw Communications
Inc. (Shaw and the Shaw Transaction,
respectively), Shaw was amalgamatedwith RCI. The results from the acquired
Shaw operations are included hereinfrom the date of acquisition unlessotherwise noted.

ON

We report key material topics related to sustainability and social impact on an annual basis.
For 2023, we have combined this reporting into our Annual Report, highlighting ourcommitment to continue embedding sustainability and social impact into how we dobusiness. This helps us to drive our business priorities while making a positive impact in the
lives of Canadians.
To guide our reporting, we consider the Global Reporting Initiative (GRI), Sustainability
Accounting Standards Board (SASB), Task Force on Climate-Related Financial Disclosures(TCFD), the World Economic Forum (WEF), and Greenhouse Gas (GHG) Protocol.
Our 2023 reporting has been prepared based on internal criteria in recognition of the
GRI Universal Standards, with reference to SASB reporting standards, and we consider ourcommitment to improve disclosure against the four pillars of TCFD.

External Assistance
KPMG was engaged to provide a limited assurance conclusion over indicators identified with this symbol 
as at and for the period ended December 31, 2023. Refer to KPMG’s Independent Limited Assurance Report on
page 170 of the 2023 Annual Report.

Rogers Communications Inc. 2023 Data Supplement

3

Data Table

Data

Measurement

2023

2022

2021

2020

2019

Number of Wireless subscribers1

Thousands

11,60910,647

11,297

10,943

Number of Internet subscribers1

Thousands

4,162

2,284

2,665

Network traffic

Petabyte

43,582

23,842

22,582

Independently Assured (2023)

GRI

SASB

10,840

201-1

TC-TL-000.A

2,598

2,534

201-1

TC-TL-000.C

19,926

12,023

201-1

TC-TL-000.D

ABOUT ROGERS
ACTIVITY METRICS

1. Effective January 1, 2022, we changed the way in which we report certain subscriber metrics in our Wireless segment such that we began presenting postpaid mobile phone subscribers, and prepaid mobile phone subscribers. This change is a result of shifts in the ways in which
we manage our business, including the significant adoption of our wireless device financing program, and to better align with industry practices. We have retrospectively amended our 2021 comparative segment results to account for this redefinition. 2020 and prior reported
figures have not been restated.

ON

Rogers Communications Inc. 2023 Data Supplement

4

Data Table
Key Performance Indicator

2023 Objective

Independently Assured (2023)

2023 Progress

TARGETS AND PERFORMANCECUSTOMER EXCELLENCE
Complaints accepted by the Commission for Complaints for
Telecom-television Services (CCTS)

Reduce our complaints from 2022

Well-founded privacy complaints with the federal
Office of the Privacy Commissioner

None

42% (unfavourable)None (favourable)

Rogers: 40%
Shaw: 30%
Combined: 38% (unfavourable)

Rogers: 29%
Shaw: 40%
Combined: 31% (unfavourable)

Rogers: 39%
Shaw: 27%
Combined: 36% (unfavourable)

Rogers: 26%
Shaw: 13%
Combined: 24% (favourable)

Rogers: 1%
Shaw: 2%
Combined: 1% (no change)Rogers: 5%
Shaw: 5%
Combined: 5% (no change)

PEOPLE AND CULTURE

Percentage of employees who are women (Overall)

Percentage of employees who are women (VP+)

Percentage of employees who are People of Colour (Overall)

Percentage of employees who are People of Colour (VP+)

Percentage of employees who are Indigenous Peoples (Overall)

Percentage of employees who are Persons with Disabilities (Overall)ON

Make improvements towards our 2025 target of 48%

Make improvements towards our 2025 of 40%

Make improvements towards our 2025 target of 38%

Make improvements towards our 2025 target of 38%

Make improvements towards our 2025 target of 2%

Make improvements towards our 2025 target of 5%

Rogers Communications Inc. 2023 Data Supplement

5Data Table
COMMUNITY EMPOWERMENT

2023 Objective

Percentage of pre-tax profits donated to charities and NGOs

2%

Independently Assured (2023)



2023 Progress
6.4% (favourable)

ENVIRONMENTAL IMPACT
Scope 1 and 2 greenhouse gas emissions

Make improvements towards our interim carbon net zero 2030 target

N/A

CONSCIOUS LEADERSHIP

1

Percentage of employees trained in Rogers Business Conduct Policy 1

95%

Percentage of competitive bid processes where the supplier agreed to
our Supplier Code of Conduct and Business Conduct Guidelines

100%



99.8% (favourable)

100% (no change)

The acquired Shaw operations are not included in this metric. The Shaw employees were deemed out of scope for 2023 Rogers Business Conduct Policy training as they were covered by their respective Shaw code of conduct training which was completed prior to the Shaw Transaction. They will be in scope for 2024 and beyond.

ON

Rogers Communications Inc. 2023 Data Supplement

6Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

SASB

ENVIRONMENTEMISSIONS 1
Total GHG Emissions (Scopes 1, 2 and 3) 2 Market-Based

Metric tonnes (tCO2e)

192,371---

310,252

305-1

Total GHG Emissions (Scopes 1, 2 and 3) 2 Location-BasedtCO2e222,133---

310,252

305-1

Total GHG Emissions (Scopes 1 and 2) Market-Based 3, 4, 5

tCO2e

152,638---

228,086305-1

Total GHG Emissions (Scopes 1 and 2) Location-Based 3, 4

tCO2e

182,400---

228,086µ305-1

Direct GHG Emissions (Scope 1)

tCO2e43,538---52,574µ305-1

Buildings

tCO2e

19,580---25,508305-1

Transmission towers

tCO2e

2,121

-

-

-

1,289

305-1

Fleet

tCO2e

21,837---

25,777305-1

Indirect GHG Emissions (Scope 2) Location-BasedtCO2e138,862---

175,512

Buildings

tCO2e

65,352---

79,881305-2

Transmission towers

tCO2e

65,059---60,193305-2

Power supply stations

tCO2e

8,450

-

-

-

35,438305-2

VPPA REC environmental attributes 4

tCO2e-29,762

-

-

-

-

µ

1. As a result of the Shaw Transaction, the GHG Protocol’s Corporate Accounting and Reporting Standards required a recalculation of our GHG emissions from the base year (2019) onwards. The presented 2023 GHG emissions data includes combined Rogers and Shaw emissions from January 1 to December 31, 2023. Data forintervening years have been omitted from this report due to performance not being comparable.
2. The source of emission factors is the National Inventory Report, 2023. Energy and emissions are recalculated for the Base Year and each historical year, in keeping with the GHG Protocol, to account for the following factors: i) Spaces owned/occupied or emissions from other sources in past years but previously excluded fromscope; ii) Changes to the reporting methodology; and, iii) Any strategic acquisition or divestment which significantly increase or reduce square footage. Where actual consumption is not available, Rogers estimates consumption by applying an average intensity per square foot (for each property type) or per business unit (fortransmission towers).
3. To align with our financial reporting timelines, we have changed our ESG reporting timelines. As a result, and due to data limitations, we collected energy and non-energy data from January 1 to August 31, 2023. Data for the remaining four months of the year has been estimated using either (i) last year’s data as a proxy (whereavailable) with adjustments for current year circumstances or (ii) prorated based on year-to-date values. The 2019 comparative information has not been restated for this methodology change.
4. In 2023 we started reporting market-based Scope 2 GHG emissions (in line with guidance from the GHG Protocol) to account for renewable energy generation in our portfolio. Prior to closing the Shaw Transaction, Shaw entered into a long-term agreement for the purchase of approximately 30 megawatts (MW) of renewableenergy in Alberta. The project generates renewable energy from solar a project and provides renewable energy certificates (RECs) as the associated environmental attribute. The generated RECs also meet the Scope 2 Quality criteria from the GHG Protocol standard.
5. Location-based emissions have been used as a proxy for the 2019 market-based emissions.

ON

Rogers Communications Inc. 2023 Data Supplement

7

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

SASB

ENVIRONMENTEMISSIONS
Indirect GHG Emissions (Scope 2) Market-BasedtCO2e109,100---

105,674

305-2

Other Indirect GHG Emissions (Scope 3)

tCO2e39,733---82,165305-3

Category 1: Purchased goods and services 6

tCO2e

853

-

-

-

20,176305-3

Category 3: Fuel- and energy-related activities 7

tCO2e

13,397----

Category 5: Waste 8tCO2e10,482

-

-

-

7,961

305-3

Category 6: Business travel

tCO2e

5,835

-

-

-

9,556

305-3

Category 7: Employee commuting

tCO2e

9,166

-

-

-

44,462305-3

tCO2e / $ million

8.53

-

-

-

9.22

305-4

tCO2e / Petabyte

3.51

-

-

-

11.55

305-4

tCO2e / Petabyte

4.19

-

-

-

11.55

305-4

GHG Emissions Intensity
GHG Emission (Scope 1 and 2) intensity by revenue 9
GHG Emission (Scope 1 and 2) intensity by network traffic Market-Based
GHG Emission (Scope 1 and 2) intensity by network traffic Location-Based

6. Includes emissions generated by the manufacturing of our paper consumption for all internal, billing and marketing/communication purposes.
7. Includes emissions generated by Rogers Business data centre clients.
8. Includes only emissions from building waste.
9. Scope 1 and 2 GHG emission intensity per revenue is a supplementary financial measure; it is calculated by dividing the sum of Market-based Scope 1 and 2 GHG emissions in metric tonnes by consolidated revenue in millions of dollars.

ON

Rogers Communications Inc. 2023 Data Supplement

8

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

SASB

ENVIRONMENTENERGY 14
Energy (Direct and Indirect) consumed by the organization

Gigajoules

5,517,380---

5,540,151µ302-1 / 302-2

TC-TL-130a.1

Direct energy consumed 10

Gigajoules

675,074

-

-

-

-

µ

302-1

TC-TL-130a.1

Natural gas

Gigajoules

354,147

-

-

-

-

302-1

TC-TL-130a.1

Fuel gas

Gigajoules

289,832

-

-

-

-

302-1

TC-TL-130a.1

DieselGigajoules

30,502

-

-

-

-

302-1

TC-TL-130a.1

Propane gas

Gigajoules

593

-

-

-

-

302-1

TC-TL-130a.1

Indirect energy consumed (electricity and steam)

Gigajoules

4,842,306

-

-

-

-

302-2

TC-TL-130a.1

673,573

-

-

-

-

302-1

TC-TL-130a.1

Energy TypeµRenewable Energy
Indirect renewable energy consumed 11

MWhRenewable energy share of total energy consumed 12

Percentage

50%

-

-

-

-

302-1

TC-TL-130a.1

Total energy use per network traffic

Gigajoules / Petabyte

127

-

-

-

280

302-3

TC-TL-130a.1

Total energy use per revenue 13

Gigajoules / $Million

286

-

-

-

-

302-3

TC-TL-130a.1

255,766

143,570

174,182

192,608

243,573

303-5

Energy intensity

WATER
Water consumption
10.
11.
12.
13.
14.

Cubic metres

Represents the consumption of fuel energy on site (gas, propane, oil, etc.).
Represents the consumption of electricity purchased for use in Rogers’ and Shaw’s own operations.
Combined grid level electricity from renewable sources nationally and renewable VPPA.
Total energy use per revenue is a supplementary financial measure; it is calculated by dividing energy use in gigajoules by consolidated revenue in millions of dollars.
As a result of the Shaw Transaction, the GHG Protocol’s Corporate Accounting and Reporting Standards required a recalculation of our GHG emissions from the base year (2019) onwards. The presented 2023 GHG emissions data includes combined Rogers and Shaw emissions from January 1 to December 31, 2023. Data forintervening years have been omitted from this report due to performance not being comparable. Unless otherwise stated, energy values in 2019 inclusive of Shaw are not available (i.e. specific to direct and indirect, or otherwise by fuel source).

ON

Rogers Communications Inc. 2023 Data Supplement

9Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

Waste Generated 15

Metric Tonnes

20,478

13,200

7,946

5,422

9,393

306-3

Diverted from disposal (recycled)

Metric Tonnes

15,482

9,177

5,780

3,695

5,237

306-3

Directed to disposal (landfill)

Metric Tonnes

4,996

4,024

2,166

1,727

4,156

306-3

Percentage of waste diverted from landfill

Percentage

76%

70%

73%

68%

56%

306-3

Level 1

Number

50

76

34

35

90

Level 2

Number

16

9

25

19

27

Level 3

Number

1

0

1

0

2

Total spills and releases

Number

67

85

60

54

119

Paper consumption

Metric Tonnes

520

532

648

593

1,727

Publishing

Metric Tonnes

-

-

-

-

764

Marketing and communications

Metric Tonnes

283

353

458

228

316

Billing

Metric Tonnes

188

138

156

328

580

Internal office use

Metric Tonnes

50

41

34

37

67

SASB

ENVIRONMENT
WASTE

Spills and releases

MATERIALS

15.

Includes waste from buildings, fleet, construction, device recovery, power stations, and network.

ON

Rogers Communications Inc. 2023 Data Supplement

10Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

SASB

ENVIRONMENTMATERIALS
Product End-of-Life Management
Wireless devices collected and processed for reuse and recycling

Number259,680

193,185

123,678

113,447

131,502

Materials recovered through take back programs

Volume6,397,072

5,965,352

1,119,195785,726

1,478,593

306-2

TC-TL-440a.1

Percentage of recovered materials that were reused/resold

Percentage

61%

80%

73%

47%

40%

306-2

TC-TL-440a.2

Percentage of recovered materials that were recycled

Percentage

39%

20%

27%

53%

60%

306-2

TC-TL-440a.3

ON

Rogers Communications Inc. 2023 Data Supplement

11

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

Number

26,00022,30023,00023,50025,300102-7

Investment in training$ million

26

30

34

35

43

404-1

Investment in training per employee

$

1,012

1,345

1,478

1,503

1,700

404-1

Percentage

100%

100%

100%

100%

100%

404-3

Lost-time incident rate1

Rate per 100 full time
employees

0.24

0.32

0.33

0.37

0.4

Fatalities total

Number

0

0

0

0

0

403-9

# of Workplace Health & Safety Committees
across Canada

Number

85

53

54

56

70

403-4

# of Thrive Ambassadors and Primes
across Canada

Number

200

237

171

189

172

SASB

SOCIALEMPLOYEES
Total employees in Canada
TRAINING AND EDUCATIONREGULAR PERFORMANCE AND
CAREER DEVELOPMENT REVIEW
Percentage of employees receiving
regular performance and career development reviews
HEALTH, SAFETY AND WELLBEING

µ

403-9

1 The acquired Shaw operations are not included in this metric as the Shaw tracking process was not aligned with Rogers process for 2023. Shaw lost time incidents will be in scope for 2024 and beyond.

ON

Rogers Communications Inc. 2023 Data Supplement

12Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

Rogers: 16.8%
Shaw: 17.1%

20%

16%

10%

15%



GRI

SASB

SOCIAL
DIVERSITY AND INCLUSION
Employee voluntary turnover rate

Percentage

Women
Overall

VP+

401-1

405-1
Percentage

Rogers: 40%
Shaw: 30%
Combined: 38%

40%

39%

38%

37%



102-8 / 405-1

Percentage

Rogers: 29%
Shaw: 40%
Combined: 31%

32%

32%

27%

30%



102-8 / 405-1

Percentage

Rogers: 39%
Shaw: 27%
Combined: 36%

39%

38%

36%

36%



102-8 / 405-1

Percentage

Rogers: 26%
Shaw: 13%
Combined: 24%

20%

15%

14%

15%



102-8 / 405-1

Percentage

Rogers:1%
Shaw: 2%
Combined: 1%

1%

1%

1%

1%



405-1

Percentage

Rogers: 5%
Shaw: 2%
Combined: 5%

5%

4%

N/A

N/A

405-1

Percentage

Rogers: 4%
Shaw: 7%
Combined: 4%

2%

1%

N/A

N/A

405-1

People of Colour
Overall

VP+

Indigenous Peoples
OverallBlack

Overall

VP+

ON

Rogers Communications Inc. 2023 Data Supplement

13

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

Percentage

Rogers: 4%
Shaw: 5%
Combined: 4%

4%

3%

3%

2%

Percentage

Rogers: 5%
Shaw: 5%
Combined: 5%

5%

4%

3%

3%



405-1

SASB

SOCIAL
DIVERSITY AND INCLUSION
2SLGBTQ+

Overall405-1

Persons with Disabilities

Overall
COMMUNITY ENGAGEMENT
Total Community Investment$ million

87.8

76.0

69.7

76.3

64.2

µ

201-1

Total cash donations$ million

15.1

9.7

9.0

11.6

12.0

µ

201-1

Cash donations$ million

14.5

8.8

7.5

10.6

10.4

201-1

Regulated community investment - cash donations$ million

0.6

0.9

1.5

1.0

1.6

201-1

Total In-kind Donations2$ million

72.7

66.3

60.7

64.7

52.2

Community Investment - in-kind donations$ million

56.6

49.7

44.3

48.5

34.7

Percentage of pre-tax profits donated to charities and NGOs

Percentage

6.4%

3.3%

3.3%

3.3%

2.3%

Total community investment dollars enabled$ million

39

-

-

-

-

µ

201-1
201-1

µ

201-1

2. In 2023, Regulated TV (programming costs) only includes Rogers TV.

ON

Rogers Communications Inc. 2023 Data Supplement

14

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

SASB

$ million

23.5

23.0

23.0

26.1

25.3

Customer retention – Wireless monthly
churn rate (postpaid voice & data)3

Percentage

1.11%

0.90%

0.95%

1.0%

1.1%

µ

Customer retention – Wireless monthly
churn rate (prepaid voice & data)

Percentage

6.12%

4.90%

4.20%

4.38%

4.86%

µ

Complaints accepted by the Commission for Complaints for
Telecom-television Services (CCTS) 4

Number

4,881

3,442

4,187

2,987

2,866

µ

System average interruption frequency

NumberRogers does not yet report on this indicator.

TC-TL-550a.1

Customer average interruption duration

NumberRogers does not yet report on this indicator.

TC-TL-550a.1

SOCIALDIGITAL INCLUSION
Funding provided to support Canadian film and television
production through the Rogers Group of Funds
CUSTOMER EXPERIENCE

3. Effective January 1, 2022, we changed the way in which we report postpaid mobile phone subscribers and churn. These figures no longer include tablets and home phones. Previous periods have not been restated
4. Complaints measured from August 1 to July 31 annually. 2023 includes complaints from all Rogers brands, including acquisitions, as at December 31, 2023.

ON

Rogers Communications Inc. 2023 Data Supplement

15

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

Women

Percentage

31%

20%

31%

33%

33%

102-22

Independent

Percentage

54%

50%

46%

50%

50%

102-22

Percentage

99.8% 1

98.1%

97.0%

95.0%

96.0%

0

0

0

0

0

SASB

GOVERNANCE
BOARD COMPOSITION
Total Board Members

ETHICS AND INTEGRITY
Percentage of employees trained in Rogers Business Conductµ

CRITICAL CONCERNSNature and total number of critical concerns

Number102-34

ANTI-COMPETITION
Average actual sustained download speed of (1) owned andcommercially associated content and (2) non-associated content

Download speed

Rogers does not disclose due to the sensitive nature of this information.

TC-TL-520a.2

SOCIO-ECONOMIC IMPACT
Economic Impact
Direct Economic Value Generated
Revenue$ million

19,30815,396

14,655

13,916

15,073201-1

1. The acquired Shaw operations are not included in this metric. The Shaw employees were deemed out of scope for 2023 Rogers Business Conduct Policy training as they were covered by their respective Shaw code of conduct training which was completed prior to the Shaw Transaction. They will be in scope for 2024 and beyond.

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Rogers Communications Inc. 2023 Data Supplement

16

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

Operating expenses$ million

7,872

6,452

6,281

5,904

6,509

201-1

Benefits and wages2$ million

2,266

2,081

2,046

1,710

1,861

201-1

Dividends paid or issued3$ million

1,034

1,010

1,010

1,011

1,016

201-1

Interest paid

$ million

1,780

1,054

802

808

779

201-1

Taxes paid and other government payments$ million

1,431

1,333

1,384

1,104

1,127

201-1

Capital expenditures$ million

3,934

3,075

2,788

2,312

2,807



201-1

Total cash donations$ million

15

10

9

11

10



201-1

Economic Value Distributed$ million

18,33215,015

14,32012,86014,109

201-1

Total income taxes paid

$ million

438.5

455.2

700.4

418.3

400.2



201-1

Canadian Federal Government$ million

249.9

259.3

385.5

229.3

228.6

201-1

British Columbia$ million

22.7

16.8

23.9

12.7

11.1

201-1

Alberta$ million

18.6

10.7

18.3

12.6

18.7

201-1

Saskatchewan$ million

1.1

0.6

0.8

0.4

0.6

201-1

SASB

GOVERNANCE
SOCIO-ECONOMIC IMPACT
Economic Value Distributed1

Shareholders and Providers of Capital

Income Taxes by Province

1. Economic value distributed is used to assess how we create wealth for stakeholders. See page 41 for more information.
2. Employee salaries and benefits and stock-based compensation (excluding payroll taxes).
3. Reflects total dividends settled both in cash and through the issuance of RCI Class B Non-Voting Shares under our dividend reinvestment plan.

ON

Rogers Communications Inc. 2023 Data Supplement

17

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

SASB

GOVERNANCE
SOCIO-ECONOMIC IMPACT
Income Taxes by Province
Manitoba$ million

5.9

3.5

5.0

2.8

2.3

201-1

Ontario$ million

116.6

140.1

208.9

146.6

120.0

201-1

Quebec$ million

15.2

14.2

42.6

6.0

11.0

201-1

Prince Edward Island$ million

0.1

0.1

0.2

0.1

0.1

201-1

Newfoundland$ million

1.4

1.6

2.5

1.1

1.1

201-1

Nova Scotia$ million

1.9

1.4

1.9

1.1

1.3

201-1

New Brunswick$ million

5

6.9

10.8

5.0

3.8

201-1

Other Provinces$ million

0.1

-

-

-

-

201-1

Foreign$ million

-

-

-

0.6

1.6

201-1

Total sales taxes$ million

11.4

15.4

8.6

7.7

8.6

201-1

Canadian Federal Government$ million

-

-

-

-

-

201-1

British Columbia$ million

10.2

12.9

7.3

6.0

7.1

201-1

Alberta$ million

-

-

-

-

-

201-1

Saskatchewan$ million

0.9

0.2

-

-

-

201-1

Manitoba$ million

-

2.3

1.2

0.8

0.5

201-1

Ontario$ million

0.3

0.1

0.1

0.7

0.7

201-1

Sales Taxes by ProvinceON

Rogers Communications Inc. 2023 Data Supplement

18

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

SASB

GOVERNANCE
SOCIO-ECONOMIC IMPACT
Sales Taxes by Province
Prince Edward Island$ million

-

-

-

-

-

201-1

Newfoundland$ million

-

-

-

-

-

201-1

Nova Scotia$ million

-

-

-

-

-

201-1

New Brunswick$ million

-

-

-

-

-

201-1

Foreign$ million

-

-

-

-

-

201-1

Total payroll taxes$ million

187.0

145.0

134.6

136.6

136.2

201-1

Canadian Federal Government$ million

120.5

90.3

82.5

79.4

88.0

201-1

British Columbia$ million

8.8

2.9

1.9

2.6

1.8

201-1

Alberta$ million

1.3

0.1

0.3

-

0.1

201-1

Saskatchewan$ million

-

-

-

-

-

201-1

Manitoba$ million

1.5

0.2

0.2

0.2

0.2

201-1

Ontario$ million

36.6

33.8

32.7

37.0

36.9

201-1

Quebec$ million

17.7

17.1

16.3

16.7

8.4

201-1

Prince Edward Island$ million

-

-

-

-

-

201-1

Newfoundland$ million

0.3

0.3

0.3

0.3

0.3

201-1

Nova Scotia$ million

0.1

0.1

0.1

-

0.1

201-1

New Brunswick$ million

0.2

0.2

0.3

0.4

0.5

201-1

Foreign$ million

-

-

-

-

201-1

Payroll Taxes by ProvinceON

Rogers Communications Inc. 2023 Data Supplement

19

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI$ million

722.5

669.7

491.2

489.9

531.6

201-1

Total property and business taxes$ million

72.1

47.7

50.0

49.7

50.3

201-1

Canadian Federal Government$ million

5.7

4.5

6.0

5.7

5.9

201-1

British Columbia$ million

13.7

4.7

5.2

4.1

4.8

201-1

Alberta$ million

16.1

6.2

5.9

6.0

6.4

201-1

Saskatchewan$ million

0.4

0.2

0.2

0.2

0.2

201-1

Manitoba$ million

1.1

0.6

0.6

0.7

0.7

201-1

Ontario$ million

24

21.4

21.7

22.2

21.1

201-1

Quebec$ million

7.9

6.9

7.2

7.4

8.1

201-1

Prince Edward Island$ million

-

-

-

-

-

201-1

Newfoundland$ million

1.4

1.4

1.4

1.4

1.5

201-1

Nova Scotia$ million

0.5

0.5

0.4

0.6

0.5

201-1

New Brunswick$ million

1.1

1.3

1.4

1.4

1.1

201-1

Foreign$ million

0.2

-

-

-

-

201-1

SASB

GOVERNANCE
SOCIO-ECONOMIC IMPACT
Broadcast, Spectrum, and Other Regulatory Fees 4
Canadian Federal Government
Property and Business Taxes by Province

4. Includes an allocation of $418 million relating to the $3.3 billion, $24 million, $1.7 billion, and $3.3 billion we paid for the acquisition of spectrum licences in 2014, 2015, 2019, and 2021, respectively.

ON

Rogers Communications Inc. 2023 Data Supplement

20Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

SASB

GOVERNANCE
SUPPLIERS
Number of certified diverse suppliers

Number

380

186

68

63

26

Cumulative total spend with certified diverse suppliers$ million

206

126

45

40

38

New suppliers that were screened using social criteria

Number

1,529

2,012

309

NA

103

Number of Lawful Access Requests for Customer Information

NumberRogers:280,567
Shaw:9,517

307,461

354,850

343,864-

TC-TL-220a.4

Court orders / warrants

NumberRogers:168,744
Shaw:1,142

210,662

256,121

253,827-

TC-TL-220a.4

Government requirement letters

NumberRogers: 1,492
Shaw: 20

1,707

1,133

1,219

-

TC-TL-220a.4

Foreign requests

NumberRogers: 84
Shaw: N/A 1

59

322

58

-

TC-TL-220a.4

414-1

DATA PRIVACY AND SECURITY

1. Included in court orders/warrants.

ON

Rogers Communications Inc. 2023 Data Supplement

21

Data Table
Data

Measurement

2023

2022

2021

2020

2019

Independently Assured (2023)

GRI

SASB

GOVERNANCEDATA PRIVACY AND SECURITY
Number of Customers’ Information Released Pursuant to a
Lawful Access Request

NumberRogers: 260,039
Shaw: 6,639

301,782

347,388

340,754-

TC-TL-220a.4

Court orders / warrants

NumberRogers: 160,308
Shaw: 1,425

206,509

253,074

251,479-

TC-TL-220a.4

Government requirement letters

NumberRogers: 1,181
Shaw: 35

1,548

1,094

1,054

-

TC-TL-220a.4

Foreign requests

NumberRogers: 0
Shaw: N/A 1

0

0

0

-

TC-TL-220a.4

Requests from law enforcement and 911 emergency responders

NumberRogers: 98,550
Shaw: 269

95,033

97,274

88,760-

TC-TL-220a.4

Number of Customers’ Information Not Released Pursuant
to a Lawful Access Request

NumberRogers: 20,528
Shaw: 8

5,679

7,462

3,110

-

TC-TL-220a.4

Court orders / warrants

NumberRogers: 8,436
Shaw: 3

4,153

3,047

2,348

-

TC-TL-220a.4

Government requirement letters

NumberRogers: 311
Shaw: 1

159

39

165

-

TC-TL-220a.4

Foreign requests

NumberRogers: 84
Shaw: 3

59

322

58

-

TC-TL-220a.4

Requests from law enforcement and 911 emergency responders

NumberRogers: 11,697
Shaw: N/A 2

1,308

4,054

539

-

TC-TL-220a.4

Number of Data Breaches

NumberRogers does not disclose due to the sensitive nature of this information.

TC-TL-230a.1

Percentage involving personally identifiable information (PII)

NumberRogers does not disclose due to the sensitive nature of this information.

TC-TL-230a.1

Number of customers affected

NumberRogers does not disclose due to the sensitive nature of this information.

TC-TL-230a.1

1. Included in court orders/warrants.
2. The number of tickets refers to only one portion of the requests received. The other portion has both Shaw and Freedom and they are not tracked by individual companies.

ON

Rogers Communications Inc. 2023 Data Supplement

22Index
The following Global Reporting Initiative Index has been prepared based on internal criteria in in recognition of the GRI Standards: Core option, with reference to SASB reporting standards, and considers ourcommitment to progress towards the UN Global Compact. The Index provides references to relevant information presented in the 2023 Sustainability and Social Impact Report, as well as other corporate disclosures
such as the Annual Report to Shareholders and other regulatory or voluntary reports.

Description

Location

Page Number

SASB Indicator

GRI Indicator

UNGC Indicator

Name of the organization

Rogers Communications Inc.

175

N/A

102-1

N/A

Activities, brands, products, and services

2023 Annual Report

20-22

N/A

102-2

N/A

Location of headquarters

2023 Annual Report

16, 175

N/A

102-3

N/A

Location of operations

2023 Annual Report

16

N/A

102-4

N/A

Ownership and legal form

2023 Annual Report

61

N/A

102-5

N/A

Markets served

2023 Annual Report

20

N/A

102-6

N/A

Scale of the organization

2023 Annual Report

20

N/A

102-7

N/A

Information on employees and other workers

2023 Annual Report41, 67, 162

N/A

102-8

N/A

Supply chain

2023 Annual Report

167

N/A

102-9

N/A

1. ORGANIZATIONAL PROFILEON

Rogers Communications Inc. 2023 Data Supplement

23IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Significant changes to the organizationand its supply chain

2023 Annual Report

19

N/A

102-10N/A

Precautionary principle or approach2023 Annual Report

166

N/A

102-11

N/A

External initiatives

2023 Annual Report163-164

N/A

102-12

N/A

Memberships in 2023 include:-

N/A

102-13N/A

1. ORGANIZATIONAL PROFILE

Membership of associations• Canada Broadcasting Standards Council• Canadian Association of Broadcasters• Canadian Business for Social Responsibility• Canadian Chamber of Commerce• Canadian Marketing Association• Canadian Telecommunications Association• Canadian Women in Communications and Technology• CD Howie Institute• Institute of Corporate Directors• Ontario Chamber of Commerce• Public Policy Forum• Radio Advisory Board of Canada

ON

Rogers Communications Inc. 2023 Data Supplement

24IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC IndicatorStatement from senior decision-maker2023 Annual Report3

N/A

102-14N/A

Key impacts, risks, and opportunities

2023 Annual Report63, 158

N/A

102-14

N/A

Values, principles, standards and norms of behavior

2023 Annual Report

163, 166-167

N/A

102-16

N/A

Mechanisms for advice and concerns about ethics

2023 Annual Report

166

N/A

102-17

N/A

Governance structure2023 Annual Report
2023 Information Circular

61-62
62

N/A

102-18N/A

Delegating authority

-

-

N/A

102-19

N/A

Executive-level responsibility for economic, environmental
and social topics

2023 Annual Report157-158

N/A

102-20

N/A

Consulting stakeholders on economic, environmental andsocial topics

2023 Annual Report153-155

N/A

102-21

N/A

Composition of the highest governance body and its
committees

2023 Annual Report
2023 Information Circular

62
61-64

N/A

102-22

N/A

Chair of the highest governance body2023 Annual Report

62

N/A

102-23

N/A

Nominating and selecting the highest governance body2023 Annual Report
2023 Information Circular

157, 166

N/A

102-24N/A

2. STRATEGY

3. ETHICS AND INTEGRITY

4. GOVERNANCE

ON

6-13

Rogers Communications Inc. 2023 Data Supplement25IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Conflicts of interest

2023 Annual Report
2023 Information Circular

166

N/A

102-25

N/A

Role of highest governance body in setting purpose, values
and strategy

2023 Information Circular

81-112

N/A

102-26

N/A

Collective knowledge of highest governance body2023 Annual Report

158

N/A

102-27

N/A

Evaluating the highest governance body’s performance

2024 Information Circular

93-95

N/A

102-28

N/A

Identifying and managing economic, environmental andsocial impacts

2023 Annual Report
2023 Information Circular

159-169

N/A

102-29N/A

Effectiveness of risk management process

2023 Annual Report

158

N/A

102-30

N/A

Review of economic, environmental and social topics

2023 Annual Report

154

N/A

102-31

N/A

Highest governance body’s role in sustainability reporting

2023 Annual Report
Rogers Sustainability and Social Impact Report isapproved by the company’s ESG Board Committee

158

N/A

102-32

N/A

Communicating critical concerns

In the event of a critical concern related to economic,
environmental or social impacts, the ESG Team would
meet with the CEO to advise on the best course ofaction. This would then be relayed to the Board of
Directions.

-

N/A

102-33

N/A

Nature and total number ofcritical concerns

There were no critical concerns raised on environmental,social or economic issues.

-

N/A

102-34N/A

4. GOVERNANCE

ON

67

93-98

Rogers Communications Inc. 2023 Data Supplement

26IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Remuneration policies

2023 Information Circular

23-51

N/A

102-35

N/A

Process for determining remuneration

2023 Information Circular

23-51

N/A

102-36

N/A

Stakeholder involvement in remuneration

2023 Information Circular

23-51

N/A

102-37

N/A

List of stakeholder groups

2023 Annual Report

153

N/A

102-40

N/A

Identifying and selecting stakeholders

2023 Annual Report153-154

N/A

102-42

N/A

Approach to stakeholder engagement

2023 Annual Report

154

N/A

102-43

N/A

102-44

Principle 3 - Note that we
do not have a significant
unionized workforce.

4. GOVERNANCE

5. STAKEHOLDER ENGAGEMENT

Key topics and concerns raisedON

2023 Annual Report

154

N/A

Rogers Communications Inc. 2023 Data Supplement27IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Entities included in the consolidated financial statements

2023 Annual Report

97-98

N/A

102-45

N/A

Defining report content and topic boundaries

2023 Annual Report

154

N/A

102-46

N/A

List of material topics

2023 Annual Report

154

N/A

102-47

N/A

Restatements of information

Referenced in 2023 Annual Report where applicable.

-

N/A

102-48N/A

Changes in reporting

2023 Annual Report-

N/A

102-49N/A

Reporting period

January 1 - December 31, 2023-

N/A

102-50N/A

Date of most recent report

2023 Annual Report

152

N/A

102-51

N/A

Reporting cycle

Annual

-N/A

102-52

N/A

Contact point for questions regarding the report

corp.responsibility@rci.rogers.com-

N/A

102-53

N/A

Claims of reporting in accordance with the GRI Standards

2023 Annual Report

152

N/A

102-54

N/A

GRI content index

2023 Data Supplement

23

N/A

102-55

N/A

External assurance

2023 Annual Report170-172

N/A

102-56N/A

6. REPORTING PRACTICE

ON

Rogers Communications Inc. 2023 Data Supplement28IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Explanation of the material topic and its boundary

For each material topic section of the ESG Report, theintroduction explains why topics are significant and what
we are doing.
Definitions of our material topics are provided on page154 of the 2023 Annual Report

-

N/A

103-1

N/A

The management approach and its components

For each material topic section of the ESG Report,
associated policies, procedures, directives and relevant
performance indicators are discussed.

-

N/A

103-2

N/A

Evaluation of the management approach

Policies, procedures, directives and key performanceindicators are reviewed annually for relevance and to
determine necessary improvements.

-

N/A

103-3

N/A

Direct economic value generated and distributed

2023 Data Supplement

14

N/A

201-1

N/A

Financial implications and other risks and opportunities due
to climate change

2023 Annual Report

159

N/A

201-2

N/A

Defined benefit plan obligations and other retirement plans

2023 Annual Report

54

N/A

201-3

N/A

Financial assistance received from government

2023 Annual Report

99

N/A

201-4

N/A

MANAGEMENT APPROACH
FOR ALL TOPICSECONOMICECONOMIC PERFORMANCEON

Rogers Communications Inc. 2023 Data Supplement

29IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

We do not have a formal policy or procedures for
local hiring and do not track the proportion of senior
management hired from our local community. We do
strive to make our employee populations reflect thecommunities we serve.

-

N/A

202-2

N/A

Infrastructure investments andservices supported

2023 Annual Report168-169

N/A

203-1

N/A

Significant indirect economic impacts

2023 Annual Report168-169

N/A

203-2

N/A

While Rogers does not have a specific mandate forusing Canadian based suppliers, we do so wherever
possible. Approximately 87% of our top 200 suppliers
have headquarters in Canada or have significant
operations in Canada.

-

N/A

204-1

N/A

ECONOMIC
MARKET PRESENCE

Proportion of senior management hired from the local
community

INDIRECT ECONOMIC IMPACTS

PROCUREMENT PRACTICES

Proportion of spending on local suppliersON

Rogers Communications Inc. 2023 Data Supplement

30IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Operations assessed for risks related to corruption

2023 Annual Report

158

N/A

205-1

Principle 10

Employees having received training on anti-corruption

2023 Annual Report

157

N/A

205-2

Principle 10

All potential incidents received are investigated andappropriate actions taken. Cases related to financial
concerns are reported to the Audit and Risk Committee.

158

N/A

205-3

Principle 10

Legal actions for anti-competitive behavior, anti-trust andmonopoly practices

2023 Annual Report

69-70

N/A

206-1

N/A

Total amount of monetary losses as a result of legal
proceedings associated with anticompetitive behavior
regulations

2023 Annual Report

69-70

TC-TL-520a.1

N/A

N/A

Average actual sustained download speed of (1) owned andcommercially associated content and (2) non-associatedcontent

Rogers does not disclose due to the sensitive
nature of this information.

-

TC-TL-520a.2

N/A

N/A

Description of risks and opportunities associated with net
neutrality, paid peering, zero rating, and related practices

2023 Annual Report

76

TC-TL-520a.3

N/A

N/A

ECONOMIC
ANTI-CORRUPTION

2023 Annual Report
Incidents of corruption

ANTI-COMPETITIVE PRACTICES

ON

Rogers Communications Inc. 2023 Data Supplement

31IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

2023 Annual Report

159

N/A

N/A

Principle 7

Materials used by weight or volume2023 Data Supplement
Rogers is not a manufacturer therefore this is notapplicable. We report on our corporate paper
consumption by weight and volume.

N/A

N/A

301-1

N/A

Recycled input materials used

Rogers is not a manufacturer therefore this is notapplicable.

N/A

N/A

301-2

Principle 8

Reclaimed products and their packaging materials

2023 Data Supplement

N/A

N/A

301-3

Principle 8(1) Materials recovered through take back programs,
percentage of recovered materials that were (2) reused, (3)recycled, and (4) landfilled

2023 Data Supplement

11

TC-TL-440a.1

N/A

Principle 8

Energy consumed within the organization

2023 Data Supplement

9

TC-TL-130a.1

302-1

N/A

Energy consumed outside the organization

2023 Data Supplement

9

TC-TL-130a.1

302-2

N/A

Energy intensity

2023 Data Supplement

9

N/A

302-3

N/A

Reduction of energy consumption

2023 Annual Report159-160

N/A

302-4

Principle 9

Reduction in energy requirements of products and services

2023 Annual Report159-160

N/A

302-5

Principle 8

ENVIRONMENTAL
Precautionary approach to environmental challenges
MATERIALS

ENERGYON

Rogers Communications Inc. 2023 Data Supplement

32IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Water withdrawal

Not material to our business

N/A

N/A

303-3

N/A

Water discharge

Not material to our business

N/A

N/A

303-4

N/A

Water consumption

2023 Data Supplement

9

N/A

303-5

N/A

Direct (Scope 1) GHG emissions

2023 Annual Report
2023 Data Supplement

159

N/A

305-1

N/A

Indirect (Scope 2) GHG emissions

2023 Annual Report
2023 Data Supplement

159

N/A

305-2

N/A

Other indirect GHG emissions (Scope 3)2023 Annual Report
2023 Data Supplement

159

N/A

305-3

N/A

GHG emission intensity

2023 Annual Report
2023 Data Supplement

159

N/A

305-4

N/A

Reduction of GHG emissions

2023 Annual Report
2023 Data Supplement

159
7

N/A

305-5

Principle 9

ENVIRONMENTAL
WATER AND EFFLUENTSEMMISIONS

ON

7

7-8

8

8

Rogers Communications Inc. 2023 Data Supplement

33IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Waste generated

2023 Annual Report

161

N/A

306-3

N/A

Waste generation and significant waste-related impacts

2023 Annual Report

161

N/A

306-1

N/A

Management of significant waste-related impacts

2023 Annual Report

161

N/A

306-2

Principle 8

Waste generated

2023 Data Supplement

10

N/A

306-3

N/A

Waste diverted from disposal

2023 Data Supplement

10

N/A

306-4

Principle 8

Waste directed to disposal

2023 Data Supplement

10

N/A

306-5

N/A

2023 Annual Report

167

N/A

308-1

Principle 8

ENVIRONMENTALWASTE

ENVIRONMENTAL COMPLIANCE

New suppliers that were screened using environmental
criteria

ON

Rogers Communications Inc. 2023 Data Supplement

34IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

2023 Annual Report
2023 Data Supplement

163
13

N/A

401-1

N/A

162

N/A

401-2

N/A

162

N/A

401-3

N/A

SOCIALEMPLOYMENTNew employee hires and employee turnover2023 Annual Report
Benefits provided to full-time employees that are notprovided to temporary or part-time employees.

All benefits are effective immediately for fulltime
employees and after three months of continuous service
for part-time employees

2023 Annual Report

Parental LeaveON

All full-time and part-time female employees areentitled to maternity leave and all full-time and part-time
employees who are parents are eligible for parental/
adoption leave. Employees returning from maternity
and/or parental/adoption leave are reinstated to theirformer position, unless the former position is nolonger available for a valid reason. In this event,employees are offered a comparable position with thesame wages and benefits.

Rogers Communications Inc. 2023 Data Supplement

35IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Occupational health and safety management system

2023 Annual Report

162

N/A

403-1

N/A

Hazard identification, risk assessment, and incident
investigation

2023 Annual Report

162

N/A

403-2

N/A

Occupational health services

2023 Annual Report

162

N/A

403-5

N/A

Worker participation, consultation, and communication on
occupational health and safety2023 Annual Report

162

N/A

403-4

N/A

Worker training on occupational health and safety2023 Annual Report

162

N/A

403-5

N/A

Work-related injuries

2023 Data Supplement

12

N/A

403-9

N/A

Average hours of training per year per employee

2023 Data Supplement

12

N/A

404-1

N/A

Programs for upgrading employee skills and transition
assistance programs2023 Annual Report
2023 Data Supplement

162

N/A

404-2

N/A

Percentage of employees receiving regular performanceand career development reviews2023 Data Supplement

12

N/A

404-3

N/A

SOCIALOCCUPATIONAL HEALTH & SAFETY

TRAINING AND EDUCATIONON

12Rogers Communications Inc. 2023 Data Supplement

36IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

2023 Annual Report
2023 Data Supplement

156

N/A

405-1

N/A

2023 Annual Report

168

N/A

408-1

Principle 52023 Annual Report

168

N/A

409-1

Principle 4

Operations that have been subject to human rights reviews
or impact assessments

2023 Annual Report

168

N/A

412-1

Principle 1, 2

Significant investment agreements and contracts that include
human rights clauses or that underwent human rights
screening

Rogers conducts an annual Ethical Procurement
Practices (“EPP”) assessment of our supplier base to
identify positive value contributions in our supply chain.
The survey focuses on the following aspects of EPP:
Environmental Management, Use of Resources, GHG
and Energy Consumption, Diversity, Human Rights,
Labour Practices, Ethics, and Health and Safety. In
conjunction with this EPP assessment, we leverage ourEnvironmental Policy and Supplier Code of Conduct toensure that we monitor and govern the procurement
practices of our Supplier base.

-

N/A

412-3

Principle 1, 2

SOCIAL
DIVERSITY AND EQUAL OPPORTUNITY

Diversity of governance bodies and employees

5

CHILD LABOR
Operations and suppliers at significant risk for incidents ofchild labor
FORCED OR COMPULORY LABOR
Operations and suppliers at significant risk for incidents offorced or compulsory labor
HUMAN RIGHTS ASSESSMENT

ON

Rogers Communications Inc. 2023 Data Supplement37IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

2023 Annual Report163-164

N/A

413-1

N/A

2023 Data Supplement

21

N/A

414-1

N/A

Assessment of the health and safety impacts of product andservice categories

All wireless installations are designed for strict
compliance with Health Canada’s Safety Code 6 andverified by a Professional Engineer

-

N/A

416-1

N/A

Incidents of non-compliance concerning the health andsafety impacts of products and services

2023 Annual Report164-165

N/A

416-2

N/A

Requirements for product and service information andlabeling

2023 Annual Report

-

N/A

417-1

N/A

Incidents of non-compliance concerning marketing
communications

2023 Annual Report

73

N/A

417-3

N/A

SOCIAL
LOCAL COMMUNITIESOperations with local community engagement, impact
assessments, and development programs
SUPPLIER SOCIAL ASSESSMENT
New suppliers that were screened using social criteria
CUSTOMER HEALTH AND SAFETY

MARKETING AND LABELINGON

Rogers Communications Inc. 2023 Data Supplement

38IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

Substantiated complaints concerning breaches of customer
privacy and losses of customer data

2023 Annual Report

166

N/A

418-1

N/A

Description of policies and practices relating to behaviouraladvertising and customer privacy

2023 Annual Report

166

TC-TL-220a.1

N/A

N/A

Number of customers whose information is used forsecondary purposes2023 Annual Report-

TC-TL-220a.2

N/A

N/A

Total amount of monetary losses as a result of legal
proceedings associated with customer privacy

2023 Annual Report

166

TC-TL-220a.3

N/A

N/A

21

TC-TL-220a.4

N/A

N/A

SOCIALCUSTOMER PRIVACY AND CYBER SECURITY

2023 Data Supplement(1) Number of law enforcement requests for customer
information, (2) number of customers whose information was
requested, (3) percentage resulting in disclosure

Rogers will not disclose a customer’s confidential
information to government agencies unless specificallycompelled to do so by a legal authority or in the caseof an emergency where the life, health, or security of anindividual is threatened(1) Number of data breaches, (2) percentage involving
personally identifiable information (PII), (3) number ofcustomers affected

Rogers does not disclose due to the sensitive nature ofthis information-

TC-TL-230a.1

N/A

N/A

Description of approach to identifying and addressing data
security risks, including use of third-party cyber security
standards

2023 Annual Report

63-64, 166

TC-TL-230a.2

N/A

N/A

ON

Rogers Communications Inc. 2023 Data Supplement

39IndexDescription

Location

Page Number

SASB indicator

GRI Indicator

UNGC Indicator

2023 Annual Report

-

N/A

419-1

N/A

(1) System average interruption frequency and (2) customer
average interruption duration

Rogers does not yet report on this indicator-

TC-TL-550a.1

N/A

N/A

Discussion of systems to provide unimpeded service duringservice interruptions

2023 Annual Report167-168

TC-TL-550a.2

N/A

N/A

Number of Wireless subscribers

2023 Data Supplement

4

TC-TL-000.A

N/A

N/A

Number of Internet subscribers

2023 Data Supplement

4

TC-TL-000.C

N/A

N/A

Network traffic

2023 Data Supplement

4

TC-TL-000.D

N/A

N/A

SOCIALSOCIO-ECONOMIC COMPLIANCE
Non-compliance with laws and regulations in the social andeconomic area
CUSTOMER SERVICEACTIVITY METRICS

ON

Rogers Communications Inc. 2023 Data Supplement40Non-GAAP and Other Financial Measures

Specified financial measure

How it is useful

How we calculate it

Most directly comparable IFRS financial measure

Economic value distributed

To assess how we created wealth for stakeholders

Operating costs add dividends paid; interest paid; income taxes paid; allocation of cost to acquire spectrum
licences; and capital expenditures

Operating costs

Economic value distributed
Year ended December 31
In millions of dollars

2023

2022

Operating costs

10,727

9,003

Dividends paid

1,034

1,010

Interest paid

1,780

1,054

Income taxes paid

439

455

Allocation of cost to acquire spectrum licences

418

418

3,934

3,075

18,33215,015

Capital expenditures
Economic value distributed

ON

Rogers Communications Inc. 2023 Data Supplement

41

Glossary of Terms
Rogers applies the World Resources Institute/World Business Council for Sustainable Development Greenhouse Gas Protocol Corporate Accounting and Reporting Standard (the GHG Protocol) and its own internal reporting guidelinesand definitions for ESG reporting (collectively the ‘applicable criteria’).
Term

Definition

5G (Fifth Generation Wireless)

The fifth generation in mobile phone technology, which over time, will deliver faster speeds, instant response times, and fast connections, fundamentally changing how we live and work. 5G will be capable of peak data rates
up to 100 times faster than 4G LTE, all while supporting up to 10 million connections per square kilometre —10 times the capacity of 4G LTE.

Canadian Radio-Television &Telecommunications Commission (CRTC)

The federal regulator for radio and television broadcasters and cable TV and telecommunications companies in Canada.

Capital Expenditures

Investments made to acquire or upgrade physical assets, including technology, networks, and infrastructure.

ChurnThis business performance measure is used to describe the disconnect rate of customers to a telecommunications service. It is a measure of customer turnover and is often at least partially reflective of service quality
and competitive intensity. It is usually expressed as a percentage and calculated as the sum of the number of subscribers deactivating for each period divided by the sum of the aggregate number of subscribers at the
beginning of each period.

Community Investment – Cash

Includes cash donations made to registered charities and non-profit organizations during the reporting period. Excludes in-kind donations, sponsorships, and fundraising dollars.

Community Investment – in-kind

Includes contributions of products, goods, and services to registered charities and non-profit organizations during the reporting period. The majority of our in-kind contributions are from free advertising airtime provided tocharities and non-profit organizations in the form of public service announcements (PSAs) or event coverage on our radio and television stations and in our publications. In-kind community investments have been measured
at the cost Rogers incurs to provide the products, goods, or services.

Community Investment - Total

Includes cash donations and contributions of products, goods, and services made to registered charities and non-profit organizations during the reporting period.

Complaints accepted by the Commission forComplaints for Telecom-television Services (CCTS)

Complaints that were received, reviewed, and found to be within the CCTS mandate over the 12-month period ended July 31 each year. 2023 includes complaints from all Rogers brands, including acquisitions,as at December 31, 2023. Shaw is included from April 3 - July 31.

Data Centre

A facility used to house computer systems and associated components, such as telecommunications and storage systems. It generally includes redundant or backup power supplies, redundant data communications
connections, environmental controls (e.g., air conditioning, fire suppression), and security controls.

Devices collected and processed for reuse or
recycling

Total number of ‘used’ wireless devices (mobile phones, tablets and watches) collected and processed for donating, reusing, reselling or recycling (collectively known as ‘repurposed’) during the reporting period.
Repurposed devices will include all devices collected and processed inhouse or, on behalf of Rogers, by third-party service providers.

Diversity metrics

These metrics include employees who identify as Women, Visible Minorities, Indigenous Peoples and Persons with Disabilities represented as a percentage of the workforce for all employees and those in VP+ positions.
All active, federally regulated employees are included in the metric.

Economic Value Distributed

A measure of the wealth we created for stakeholders.

Energy Use

Energy use is measured in gigajoules (GJ) and refers to direct and indirect energy consumption. Direct energy consumption includes natural gas, gasoline, fuels consumed by Rogers owned or leased vehicles andproperties. Indirect energy consumption includes electricity used by Rogers properties, which include owned or leased office buildings, transmission sites, power supply stations, retail spaces, and the Rogers Centre.

ON

Rogers Communications Inc. 2023 Data Supplement

42

Glossary of Terms
Term

Definition

Greenhouse Gas (GHG) Protocol

The most widely used international accounting tool for government and business leaders to understand, quantify, and manage greenhouse gas emissions. The GHG Protocol was jointly convened in 1998 by the World
Business Council for Sustainable Development (WBCSD) and the World Resources Institute (WRI).

Level 3 Spill

An accidental release of chemicals, oils, and/or fuels, greater than 100 kilograms or 100 litres, that has a potentially negative impact on the environment and/or human health and is reportable by law to Environment Canada
within 24 hours.

Lost Time Incident Rate

The number of work-related injuries per 100 full time employees that resulted in lost time.

LTE (Long-Term Evolution)

A fourth generation cellular wireless technology (also known as 4G) which has evolved and enhanced the UMTS/HSPA+ mobile phone standards. LTE improves spectral efficiency, lowers costs, improves services, and, mostimportantly, allows for higher data rates. LTE technology is designed to deliver speeds up to 150 Mbps.

Material Topics

Topics that are (a) significant to stakeholders and substantively influence their decisions and assessments of Rogers, and (b) reflective of our significant social, environmental, and economic impacts.

Middle and other Managers

Individuals who receive instructions from Senior Managers and administer the Company’s policy and operations through subordinate managers or supervisors as defined by the Legislated Employment Equity Program
under the Employment Equity Act.

PAR ProgramPAR (Progressive Aboriginal Relations) is a certification program via Canadian Council for Aboriginal Business that confirms corporate performance in Indigenous relations at the Bronze, Silver or Gold level. Certified
companies promote their level with a PAR logo signaling to communities that they are: good business partners; great places to work; and, committed to prosperity in Indigenous communities.

Percentage of pre-tax profits donated tocharities and NGOs

Portion of pre-tax earnings (net income before income tax expense for the period) donated to charities and non-profits.

Postpaid

A conventional method of payment for wireless service where a subscriber pays a fixed monthly fee for a significant portion of services. Usage (e.g. long distance) and overages are billed in arrears, subsequent to consuming
the services. The fees are often arranged on a term contract basis.

Prepaid

A method of payment for wireless service that requires a subscriber to prepay for a set amount of airtime or data usage in advance of actual usage. Generally, a subscriber’s prepaid account is debited at the time of usage
so that actual usage cannot exceed the prepaid amount until an additional prepayment is made.

Rogers Business Conduct Policy training
participation rate

The percentage of active employees, as at December 31, 2023 who have read and completed our annual Rogers Business Conduct Policy training, based on a snapshot of enrolled employees as of February 14, 2024.
The calculation excludes any employees who are terminated or go on leave, employees who are newly hired or return from leave after the program was launched, Board of Directors, contractors, Toronto Blue Jays andRogers Centre part-time employees and U.S. employees.

Science Based Targets initiative (SBTi)

Science Based Targets initiative (SBTi) is the global governing body that drives ambitious climate action in the private sector by enabling organizations to set science-based greenhouse gas emissions reduction targets.
SBTi assesses, measures and approves carbon reduction targets.

ON

Rogers Communications Inc. 2023 Data Supplement

43

Glossary of Terms
Term

Definition

Scope 1 Greenhouse Gas Emissions

Direct greenhouse gas emissions from sources owned and/or controlled by Rogers. Total Scope 1 emissions are calculated in accordance with the GHG Protocol and include those resulting from energy combustion from
owned or leased vehicles and properties under Rogers operational control (including office buildings, transmission sites, power supply stations, retail spaces, and the Rogers Centre). This definition aligns with the GHG
Protocol and the results are reported for the period January 1 to December 31.

Scope 2 Greenhouse Gas Emissions

Indirect greenhouse gas emissions from the consumption of electricity purchased by Rogers for use in the general course of business, typically by properties under Rogers operating control, including office buildings,
transmission sites, power supply stations, retail spaces and the Rogers Centre. This definition aligns with the GHG Protocol and the results are reported for the period January 1 to December 31.

Scope 3 Greenhouse Gas Emissions

Greenhouse gas emissions from other indirect sources of energy used by Rogers, such as business air and rail travel, vehicle rentals, hotels, employee commuting, Toronto Blue Jays travel and hotels, building waste,electricity used by data centre customers, and total paper usage. This definition aligns with the GHG Protocol and the results are reported for the period January 1 to December 31.

Senior Managers

Officials holding the most senior positions in the company as defined by the Legislated Employment Equity Program under the Employment Equity Act.

Taxes paid and other government payments

The amount of income taxes, sales taxes, payroll taxes, property and business taxes, and regulatory and spectrum fees paid to Canadian federal, provincial, and municipal governments.

ThriveThrive is the Rogers Employee Wellness Program. The goal of the program is to create a leading work culture at Rogers by being an advocate and resource for employee safety and wellbeing. Through Thrive, we offer a wide
range of initiatives, comprehensive safety and well-being information, and much more.

Voluntary Turnover Rate

The number of employees who have voluntarily left the company as a percentage of the total average number of employees during the reporting period. The average number of employees includes all permanent full-timeand part-time employees and all employees on leave for less than two years. Temporary employees and independent and agency contractors are excluded.

ON

Rogers Communications Inc. 2023 Data Supplement

44Rogers is committed to protecting the environment, promoting
the health and wellness of its employees and contributing to theeconomic vitality of the communities in which it operates.

The best is yet to come.

Rogers Communications Inc. 2021 ESG Report45