CUSTOMER CAREWE ARE HERE FOR YOU!

MÄGERLEBLOHM

JUNG

STUDERSCHAUDTMIKROSAWALTEREWAG

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CUSTOMER CAREOUR SERVICESOUR SERVICE EXPERTISE – YOUR BENEFIT

Start up

Products from UNITED GRINDING are built to meet our customers’ needs as long as possible, work economically, function reliably
and be available at all times.

Retrofit

Qualification

From “start up” to “retrofit” – our Customer Care is there for you throughout the entire working life of your machine. That’s why
you can rely on our global network of knowledgeable HelpLines and service technicians near you.
You can count on us!

We will be at your site quickly and offer uncomplicatedsupport.
We will help to increase your productivity.
We work professionally, reliably and transparently.
We find professional solutions.

For ease of reading, we may have used the male form as a collective term in places, which nevertheless refers to both genders.

“We are committed to ourcustomers – throughout theentire life cycle of themachine – with over 550
Customer Care employees
worldwide.”

Rebuild

Prevention

MaterialServiceDigital Solutions

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CUSTOMER CARE

START UPSTART UP

START UP ENSURES A SUCCESSFUL FIRST RUN FOR YOUR MACHINE.

COMMISSIONING

EXTENDED WARRANTY

When commissioning your machine, we check all functions in great detail and, where necessary,
test that options and accessories are correctly integrated. We train and provide your operating personnel with individual and detailed instructions. We take your specific requirements into account. If
desired, we will grind a workpiece to your specifications. Experience from several hundred machinecommissionings per year ensures a smooth start of production.

You can trust the quality of your machine. This includes theoption to extend the warranty period by 12 or 24 months, allon favorable terms. This covers all the necessary repairs andoriginal parts, excluding wear parts.

Smooth start of production	Optimum basic knowledge	Trained employees	Planning reliability
Financial security at low additional cost	6

CUSTOMER CAREQUALIFICATIONQUALIFICATIONTHANKS TO QUALIFICATION, YOUR STAFF RECEIVES OPTIMAL TRAINING FOR THE EFFICIENTHANDLING OF THE MACHINE.

TRAINING

PRODUCTION SUPPORTWe offer customized training sessions, which can be done at your production facility and on yourown machine. Our course categories range from general grinding to operation, programming, andspecial courses.

We support you on-site with the production process. We will
gladly advise you on process and cycle time optimization as
well as special processes (for example integration of size control gauging, the changeover to new workpieces, or grindingwheels). You determine the focus and duration of our services.

Learn the processes under realistic conditions	Trained and motivated personnel	Deeper know-how at your company	Higher productivity	Support for your production team from our	
specialists

Lower risk of a machine failure due to incorrect	operation

Increased productivity	8

CUSTOMER CAREPREVENTIONPREVENTIONPREVENTION HELPS YOU PREVENT MACHINE DOWNTIMES AND EXTEND THE WORKING LIFE
OF YOUR MACHINE.

INSPECTION AND MAINTENANCE
Our service technicians perform an on-site visual inspection of your machine to provide a clear
picture of the condition of the machine. And to ensure the general maintenance of your machines,
we follow a systematic servicing plan. You are free to choose whether you would like a one-time
maintenance or a regular inspection of your machine.
All maintenance work includes:
Testing and inspection of exposed parts	Inspection of electrical and control systems	Replacement of wear parts (included)	Oil change if necessary	Comprehensive functional testing	Backup of current system data	Maintenance log with recommendations	Early identification of defects	Improved scheduling of service work	Increased machine availability through	
reduction of downtimes
Higher and more consistent output quality	Reliable information on the condition of	the machineTransparent costs thanks to a flat-rate	price10

CUSTOMER CARESERVICESERVICETHANKS TO SERVICE, COMPETENT CUSTOMER CARE IS AVAILABLE ON-SITE OR REMOTELY.

CUSTOMER SERVICE AND SUPPORTOur qualified service technicians are stationed all over the world and can reach you quickly if
required. The service technicians can access technical support from the factory at any time. They
identify faults, carry out repairs, measure, assess, restore the machine geometry, and make a condition appraisal.
And if uncomplicated assistance is needed quickly: more than 50 HelpLine employees are available
to assist you with any questions or problems you may have, worldwide.
Of course, we are also happy to support you on-site and assist you in the implementation of yourprojects.

Fast response times thanks to locally	
stationed service engineersRapid troubleshooting	Fast and sustainable problem solving	Personal contact	Increased machine availability through fast	
response times
Availability of competent technical service	
staffIndividual support	Free consultation at your premises	12CUSTOMER CARE

DIGITAL SOLUTIONSDIGITAL SOLUTIONSTHANKS TO UNITED GRINDING DIGITAL SOLUTIONS™, YOU HAVE EVERYTHING UNDER CONTROL –AT ANY TIME.

Under “UNITED GRINDING Digital Solutions™”, we develop solutions to help you simplify processes, increase the efficiency of your machines and improve overall productivity. Our digital services
are available for the majority of our machines – regardless of when they were put into operation.

REMOTE SERVICE
With Remote Service we offer a comprehensive solution for ideal support of your machines. Ourspecialists provide fast, system-specific support to minimize time-consuming and costly disruptions
and downtimes; it starts with just one click – without the need to travel.

SERVICE MONITORThe Service Monitor shows the maintenance due date for allconnected machines. It is possible to see at a glance when
which maintenance activities are due. Comprehensive information about each machine, including which tools, spare and wear
parts are required, and detailed instructions are available.

Service request at the touch of a button		Structured maintenance planningIncreased availability of your system		
Instructions
to keep maintenance easy

Minimize downtime		Service documentation available online

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CUSTOMER CARE

DIGITAL SOLUTIONSPRODUCTION MONITORDIGITAL SOLUTIONS APP

Production Monitor provides you with a reliable 24/7 monitoring service. Operating and nonproductive times, production quantities, and downtimes times are displayed in real-time. The Production Monitor is the ideal tool for optimizing machine utilization.

The Digital Solutions app puts our service offerings in your pocket. The app combines the most important functions of an MES and a remote service portal andprovides all relevant key figures for production – and maintenance – at all times.
The Digital Solutions app makes it easy to monitor machinery and production.
Service requests can be triggered quickly and easily directly via the app. The Digital Solutions app runs on all common smartphones and is available in the Google
Play Store or Apple App Store.
Find our more about UNITED GRINDING Digital Solutions™ services on ourwebsite at:grinding.ch/customer-care/digital-solutions

Monitor your machines’ current states, at any time and from anywhere	Overview of your connected machines	Data to optimize availability and capacity	Convenient entry-level version combining	Remote Service and Production Monitor

Improved transparency to identify production backlogs at an early stage	Smart overview of current operating states	16

CUSTOMER CARE

MATERIAL

MATERIAL

THE MATERIAL SERVICE ENSURES YOUR MACHINE HAS EVERYTHING IT NEEDS.

SPARE AND REPLACEMENT PARTSACCESSORIESAn experienced team of parts managers is exclusively tasked with identifying and delivering thespare parts you require. To ensure that your spare part reaches you as quickly as possible, we storea few hundred thousand original spare parts.

We offer a wide range of accessories, from dressing tools tomeasuring probes: We are happy to advise you and provide youwith information about our extensive range of accessories.

We treat selected spare parts as replacement parts: They are exchanged, professionally reconditioned in our own overhaul departments, and then returned to the sales cycle We naturally offer afull warranty on these parts. You can choose between a spare part or a more affordable replacement part – the same delivery period applies to both..

Fast and flexible response to your needs	OEM quality and process reliability through original spare parts	The high precision of the machine is maintained	Perfect fit and reduced replacement part costs	Customization of your machine	Perfect fitting accuracy of accessory items	18

CUSTOMER CAREREBUILDREBUILDREBUILD ENSURES THAT YOUR MACHINE WILL ONCE AGAIN WORK AS RELIABLY AS IT DID
ON THE FIRST DAY.

MACHINE OVERHAUL
We have a dedicated overhaul department at almost every production site. We would be happyto advise you on the overhaul of your machine and assess the current situation on-site. Machine
overhaul includes:
Complete dismantling of the machine	Renewal of guideways	Repainting the machine and components	Re-building the machine and the associated geometry	Re-commissioning, including functional and geometry testing	

SUB-ASSEMBLY OVERHAUL
We analyze the sub-assemblies of your machine in detail and create a flat-rate
cost proposal tailored to your needs. Sub-assembly overhaul consists of:Functional and geometry tests
Rebuild of the assembly and its geometryRe-painting the components
On request, we can convert and retrofit options and re-commission the machineat your facility. It goes without saying that you benefit from a warranty on allservices performed.
You can also find out more about Rebuild on our website:
grinding.ch/customer-care/rebuild

During the overhaul of your machine, we will provide you with a loaner machine as needed (subjectto availability). It goes without saying that you benefit from a warranty on all services performed.

T he same precision and productivity as a new machine	Extended service life of your machine	 o need to retrain employees on a new machineN	Functional and geometry tests	Rebuild of the assembly and its geometry	Re-painting the components	20

CUSTOMER CARERETROFITRETROFITRETROFIT IS USED TO EQUIP YOUR MACHINE WITH NEW FUNCTIONS.

CONVERSIONS AND RETROFITTINGMACHINE TRADE-INS

We are happy to carry out complex conversions or retrofits on your machine to open up new production options or expand your range of parts. For example, it is easy to upgrade to a current controlsystem.
This process starts with consultation with our experts at your premises, including an assessmentof the current situation. During conversion, we will provide you with a loaner machine as needed(subject to availability). Wherever possible, retrofitting is carried out directly on site by our service
technicians.
It goes without saying that you benefit from a warranty on all services performed.

When purchasing a new machine to replace an older one, weoffer a trade-in service for your existing machine.

No disposal costs	Gain access to the latest technology	through replacement

Use your machine for new applications	Free assessment of the old machine	Retrofiting components to the current state of the art	Trade-in of old machine upon delivery of	
the new machineExtended service life and value retention of the machine	No need to retrain employees on a new machine	Costs for the return transport are covered	22

CUSTOMER CAREBLOHM JUNG

UNITED GRINDING GROUPSCHAUDT MIKROSAUNITED GRINDING GROUPWALTERWALTEREWAG

UNITED GRINDING
North America

The UNITED GRINDING Group is one of the world’s leading manufacturers of precision machines for grinding, eroding, laser, measuring, and combination machining. With around 2500 employees at more than 20 manufacturing, service, and sales locations,
the Group has a customer-oriented and effective organization.

UNITED GRINDING
RussiaSTUDERBLOHM JUNG
IRPDMÄGERLESTUDER

UNITED GRINDING Group

With its company brands MÄGERLE, BLOHM, JUNG, STUDER, SCHAUDT, MIKROSA, WALTER, and EWAG as well as competence
centers in the US and Asia, UNITED GRINDING offers a broad application knowledge, an extensive product portfolio and a complete array of services for surface and profile grinding, cylindrical grinding and tool machining. In addition, a competence center
for additive manufacturing is operated under the IRPD brand.
UNITED GRINDING
China“We want to make ourcustomers even more
successful.”

UNITED GRINDING
MexicoSites and partners worldwide

UNITED GRINDING
India

CUSTOMER CARE

ADDRESSES

ALWAYS AVAILABLE FOR YOU
UNITED GRINDING Group
grinding.chMÄGERLEmaegerle.com

STUDER
studer.com

WALTERwalter-machines.com

UNITED GRINDING
North America
grinding.com

BLOHM
blohm-machines.com

SCHAUDTschaudt.com

EWAG
ewag.comJUNG
jung-machines.com

MIKROSAmikrosa.com

UNITED GRINDING China
grinding.cn
UNITED GRINDING India
grinding.ch

IRPD
irpd.ch