SECOM Today
Commercial Security Services

SECOM emergency response personnel

We are accelerating our marketing efforts with the aim of providing distinctive
high-performance systems that respond to evolving social imperatives.

Promoting SECOM LX and SECOM FX security

systems
We offer an extensive selection of on-line security systems that
respond to the needs of a broad range of subscribers. In thearea of commercial security services, we continue to see brisk
sales of SECOM LX and SECOM FX, which not only provide
excellent security but also assist subscribers’ efforts to manage
costs and reduce energy consumption. SECOM LX is a systemthat combines an on-line security system with access control
functions. The former includes monitoring for intruders andfires and an emergency call service, while the latter centers
on a card reader that automatically records people entering

14

SECOM Annual Report 2014

and exiting, facilitating the effective management of personal
information, management data and other key corporate
resources. In addition to facilitating the continued use ofcurrent IC cards, SECOM LX also includes an employee attendance management feature, thereby helping improve businessefficiency and reduce costs.
SECOM FX is a security and facility control system thatcombines monitoring for intruders and fires with effective
facility control functions. Sensors set to suit the subscriber’s
control preferences and timetable, provide around-the-clockmonitoring for intruders and fires. The facility control function can be set to automatically turn lights, air conditioners,

SECOM Today

SECOM control centersignage illumination and security cameras on and off inaccordance with the subscriber’s schedule. This also makes itsuitable for use at, among others, unattended facilities, where
it enables customers to automatically control the raising andlowering of shutters and turning on and off of lights, without
actually having to be on-site. Installed in small offices or showrooms, SECOM FX can be set to automatically turn lights andair conditioners on and off not only when employees arriveand leave but also when they step out of the office for lunchor other reasons, which helps minimize heating and lighting
bills and reduce energy consumption.

An incident in Japan in December 2013 involving processedfood products being laced with an agricultural chemical, later
proven to have been perpetrated by employees, prompted
food processing facilities across the country to revamp theirproduction management systems. Demand for the installationof security camera systems has thus increased as companies
seek to strengthen internal controls. SECOM is actively
reinforcing efforts to promote its security camera systems to
respond to the needs of customers in different industries withthe aim of helping to realize a safer, more secure society.

Next-generation SECOM NVR System security

Demand increases for security camera systems forfood processing facilities
With security camera footage often providing the evidence
needed to arrest the perpetrator of a crime, security camera
systems are important for ensuring safety and peace of mind.

camera and data center image storage system
introduced
The growing popularity of security camera systems hasbrought to light a number of issues, including recording
failures due to users forgetting to switch systems on and the

SECOM Annual Report 201415

Commercial Security Services

Centralized (On-Line) Security Systems
SECOM sticker

Flashing light

Subscribers display the
SECOM security
sticker, the signof well-protected
premises.

Light flashes if the system
detects an abnormality to warn
people in the vicinity and to
guide SECOM emergency
responser
personnel
dispatcheddto thecustomer’scpremises.
p

Subscriber
Police
Dept.
Fire
Dept.
Gas
Company

SECOM NVR SystemAlertemergency
services asnecessaryusing
1 Alerttelecommunications

SECOM
3 Dispatch
emergency response

circuits

personnel

SECOM
Control Center

SECOM
2 Alertemergency

SECOM
Emergency
Depot

response personnel

inconvenience of having to replace components that wear out
to keep recording devices operational. Options available with
the SECOM NVR System include access to the SECOM Image
Archive Service, which enables them to store camera images
at a Secure Data Center facility, thereby eliminating the needfor a recording device and for the management of images.
Security is further enhanced by around-the-clock monitoring,which ensures that recording continues uninterrupted evenif cameras malfunction or an attempt is made to interrupt
operation by, for example, cutting wires. A wide range of cameras are offered, including full high-definition and illumination
correction models.
Thanks to the added convenience it offers, the SECOM
NVR System, which capitalizes on SECOM’s proprietary security
services network, is a particularly attractive option for businessowners with multiple locations and individuals responsible
for management of several premises. Looking ahead, we will

16

SECOM Annual Report 2014

continue working to cultivate demand for security camera
systems that deliver safety and peace of mind, as well as
convenience and comfort.
Cellular phone links used by SECOM security

services top one million
In April 2001, we launched COCO-SECOM, a portable
outdoor mobile security system—the first such system with acellular phone network-based infrastructure—that uses signals
from global positioning system (GPS) satellites and cellular
phone base stations to locate people or objects with superb
precision. Since then, we have steadily evolved and expanded
our portfolio of services that use cellular phone networks,
which now ranges from services that monitor and report
irregularities to the recently introduced SECOM My Doctor
Plus, an emergency medical alert system for seniors. As aconsequence, in early 2014 we became the first mobile

Contracts forCentralized Security Systems(As of March 31, 2014)

Home

Commercial
C mmerCo

The robot takes off autonomously and flies toward intruders

SECOM’s autonomous
flying surveillance robot
capitalizes on numerous
proprietary technologies

Financial services
Service industries
Retailing/wholesaling
Manufacturing
Government agencies
Other
Residences (excluding

virtual network operator (MVNO) in Japan, apart from thecountry’s cellular phone carriers, to use more than one million
cellular phone links.
Going forward, we will continue to position Japan’s cellular
phone networks as a network infrastructure that facilitates
the gathering and transmission of information from various
sources to portable telecommunication devices to protect people and vehicles on the move outdoors. We will also capitalize
on information thus gathered to realize more sophisticatedand convenient new services.

33.5%
19.9%

SECOM Today

condominiums andapartments)
Condominiums andapartments

8.6%
7.9%
4.5%
3.9%
3.9%
17.8%

which it transmits to SECOM in real time, thus hastening
the implementation of appropriate response measures.
Our new small flying surveillance robot leverages ourwealth of advanced image analysis and sensing technologies,
as well as our robotics and tracking technologies. Under
the ALL SECOM banner, we are building on our proprietary
physical security, data center and information security technologies and on the geospatial information processing andanalysis technologies of subsidiary Pasco, with the aim ofcommercializing this exciting device.

Advancing efforts to commercialize a small

autonomous flying surveillance robot
Working in tandem with an on-line security system, our new
small flying surveillance robot autonomously takes off andflies toward unauthorized individuals or vehicles, choosing
the optimal angles from which to shoot sharp, clear images,

SECOM Annual Report 201417

Home Security Services

In addition to providing homeowners and renters with safety and peace of mind,
SECOM Home Security helps make life more convenient and comfortable.

SECOM Home Security: Growing and evolving

We completed development and commenced sales of Japan’s
first-ever on-line home security system in 1981. Since then, we
have sought to respond effectively to the needs of subscribers
by continuously modifying SECOM Home Security with theaim of providing not only safety and peace of mind, but also
convenience and comfort.
SECOM Home Security comprises security equipment,
which is placed in and around the subscriber’s home, providing around-the-clock monitoring for intruders, fires, gas leaks,
as well as emergency alerts and medical emergency calls.

18

SECOM Annual Report 2014

If sensors detect an irregularity, the system alerts a SECOM
control center, where staff monitor and assess the situation,
dispatch emergency personnel and, if necessary, notify thepolice and/or the fire department.
The solid support SECOM Home Security enjoys from subscribers reflects the highly valued comprehensive nature of thisuniquely SECOM system, which encompasses a wide range ofservices evocative of the ALL SECOM concept that help makelives more convenient and comfortable. Looking ahead, we
will continue to expand the scope of SECOM Home Security toaccommodate a greater range of age groups and dwellings.

SECOM My Doctor Plus emergency
medical alert system for seniors
SECOM Home Security G-Custom’s
touch screen ensures easy operation


Bolstering sales of SECOM Home Security

G-Custom
SECOM Home Security G-Custom combines home security
with a variety of features designed to add convenience.
These include a data storage service that enables subscribers
to entrust important documents, including driver’s licenses,
passports and health insurance cards, which provide proof ofidentity, as well as prescriptions for medications; on-line accessto convenient SECOM lifestyle support services and products;
and a data-sharing service that enables immediate family
members and relatives to exchange photographs and send
messages. SECOM Home Security G-Custom also offers My
Page, which gives subscribers access to information from anextensive menu of selected collaborating companies, as wellas to make purchases on-line. Going forward, we will continue
working to boost sales of this service, which provides safety
and peace of mind and enriches everyday life.

SECOM Today

SECOM Home Security G-Custom
delivers security and peace of mind
and enhances convenience and comfort


SECOM My Doctor Plus: Resolving the concernsof seniors
Classified as a “super-aged society,” Japan continues to see
a steady increase in the number of seniors who feel uneaseabout how to cope with unexpected illnesses or injuries.
SECOM My Doctor Plus, an emergency medical alert system
for seniors, was developed with the aim of alleviating suchconcerns.
SECOM My Doctor Plus features an exclusive portabledevice incorporating cellular phone, GPS locator and emergency medical alert functions. When activated, the device
sends an emergency signal indicating that medical assistance isrequired regardless of location or time. SECOM control center
staff confirm the subscriber’s situation by telephone and if
requested dispatch emergency response personnel. Other
services offered with this system include consultation by telephone with staff at a SECOM nurse center at any time of the

SECOM Annual Report 2014

19

Home Security Services

SECOM emergency response personnel
are dispatched promptly in the event of
an irregularity

Subscribers of SECOM Home Security can seek the advice ofSECOM nurses on health-related matters

day or night. If the subscriber requests that an ambulance becalled, the subscriber’s emergency information, which is stored
at a Secure Data Center facility, is sent to the portable device,
thereby ensuring such information is immediately available toambulance attendants and hospital staff. Individuals requiring
specialized personal care who have contracted care from aservice provider in advance can request that we arrange thedispatch of a home-care helper. In addition to offering SECOMMy Doctor Plus as an option for subscribers to SECOM Home
Security, we also extend it as a standalone service for local
governments and corporate customers.

20

SECOM Annual Report 2014

Providing security systems for apartments

In Japan, an increasing number of newly built apartmentcomplexes feature security systems designed for apartments.
The installation of a SECOM security system ensures safety
and peace of mind for residents and enables landlords to use
such safety and security features to differentiate their properties. With sophisticated safety and contingency planningfeatures essential to attracting occupants to apartments andcondominiums, we will continue promoting sales of security
systems not only for new buildings, but also for existing
apartment buildings.

Other Security Services
COCO-SECOM

COCO-SECOM Mobile Security System(Location and Emergency Response)

GPS satellite
Positioning
information

Notification of police(if warranted)

COCO-SECOM
Operations
CenterCellular phonebase station

SECOM
Emergency
Depot

Request forsearch(telephone/Internet)
COCO-SECOM Transmitter
Device (vehicle-mounted)

Subscriber

COCO-SECOM
Transmitter
Device (portable)

Policedepartment,
emergency
services

Dispatchemergency
response
personnel(if requested)

Package Service
An automated external defibrillator (AED) is a portable device
that treats cardiac arrhythmia due to ventricular fibrillation byadministering an electrical pulse to the heart to reestablish anormal rhythm.
We began marketing the SECOM AED Package Service,a full-service AED rental package, in 2004 with the aim ofencouraging broad public acceptance of these devices. With
this service, we replace SECOM AEDs free of charge in theevent of malfunction, damage or theft, as well as replacing
expendables prior to depletion or expiry, thereby ensuring that
units are always in operating order. Subscribers also enjoy aneffective support system that includes access to an aroundthe-clock support center. As the installation of SECOM AEDs
increased, so did needs for enhanced management services.
We responded in 2010 with the introduction of SECOM
On-Line AED Management Service, an automated around-theclock maintenance service that monitors operational status,
inspects units and replaces expendables.
In addition to hospitals and fire stations, we have installed
SECOM AEDs at a wide range of public- and private-sector
facilities. We will continue to expand our AED services
business with the aim of helping to save more lives.

SECOM Today

In addition to reinforcing marketing of the
SECOM AED Package Service, we are responding
to growing demand for the COCO-SECOM mobile
security system for use by seniors.
Stepping up efforts to market the SECOM AED

COCO-SECOM Operations Center

SECOM On-line
AED Management
Service
COCO-SECOM: Attracting attention as a locating

device for dementia sufferers who wander
The COCO-SECOM mobile security system uses signals fromGPS satellites and cellular phone base stations to pinpoint
the location of portable transmitter devices with superb
precision. If a subscriber feels he or she is in danger, pressing
the alert button on the transmitter will instantly notify the
COCO-SECOM Operations Center, which is on call around theclock and if requested will immediately dispatch emergency
response personnel.
Developed initially as a way to foil child abductions andavert the theft of cars and motorcycles, COCO-SECOM’s effectiveness has attracted use for increasingly diverse applications,
including protecting personal safety, preventing the theftof construction equipment and automated teller machines(ATMs) and managing taxi and bus fleets. In recent years,
COCO-SECOM has attracted renewed attention as a solution
to wandering by seniors suffering from dementia, which hasbolstered demand for this system.
Going forward, we will continue to promote COCOSECOM as an effective way to enhance safety and peace ofmind both inside and outdoors.

SECOM Annual Report 201421

Overseas Security Services

Security staff of Secom (Malaysia) Sdn. Bhd.

Emergency response personnel (Thaisecom Pitakkij Co., Ltd.)

Control center (Secom Australia Pty. Ltd.)SECOM-style on-line security systems, which include emergency response services,
continue to earn praise from customers in overseas markets, as a result of which
demand continues to expand.
Active in 12 countries and territories


Security services company established in Vietnam

We made our overseas debut in 1978, when we established apresence in Taiwan. Today, our overseas security services business encompasses operations in 12 countries and territories.
The distinguishing feature of our overseas security services
is that we offer SECOM-style on-line security systems, which
include emergency response services, customized to reflect local
needs and sensibilities. Moreover, we take full responsibility
for our operations in these markets, positioning us to deliver
SECOM-brand services that are equal in quality to those we provide in Japan. The safety and peace of mind guaranteed by the
SECOM name continue to earn praise from overseas customers,
as a result of which demand continues to expand steadily.

When we first established operations in Vietnam in 2006,
restrictions on participation by foreign companies in the
security services business meant our focus was on consulting.
Taking advantage of the easing of certain constraints on
foreign investments in 2008, we recently established Secom
Vietnam Security Service Joint Stock Company. In light ofrising demand for security services from the increasing numberof Japanese companies setting up operations in Vietnam, we
continue working to promote market acceptance of on-line
security systems.

Myanmar: Our newest overseas market

Taiwan Secom Co., Ltd., the leading provider of security
services in Taiwan, offers a wide array of security services,
centered on on-line security systems, to customers across theterritory. In recent years, the company has stepped up efforts
to market home security services and AEDs, with the aim ofrealizing our Social System Industry vision in the Taiwanesemarket.


Broadening the scope of operations in key overseas

markets
In March 2014, we established a joint venture in Myanmar’s
capital city of Yangon for the purpose of marketing security
services. The rapid pace of economic growth in Myanmar is
expected to attract investment from foreign companies, including firms based in Japan. We will seek to secure demand byproactively addressing the security needs of these companies.

22

SECOM Annual Report 2014

■ Countries andterritories outside
Japan in which
the SECOM Group
has security services
operations
Emergency response vehicle(S1 Corporation, ROK)

In the Republic of Korea (ROK), S1 Corporation provides
not only on-line security systems but also an extensive selectionof services that respond to the needs of customers in line with
its stated commitment to provide peace of mind for customers
whenever and wherever needed. S1 continues to diversify its
operations and in January 2014 expanded into the building
solutions business.
Secom Australia Pty. Ltd. provides security services toa diverse range of private-sector firms and subscribers inAustralia, including major financial institutions and retailers, aswell as to government agencies and national and local public
entities, earning positive reviews across the board. Recently,
Secom Australia secured major contracts to install security
systems at a number of key Australian military facilities.
In New Zealand, Secom Guardall NZ Ltd. continues toincrease its subscriber base by maximizing its expertise in providing security for financial institutions and major retail chains.
In the United Kingdom, Secom plc is renowned for the quality of its “SECOM-style” security services, as a result of which
it has risen to the number three position in the U.K. security
services market. Testament to the high marks given the qualityof the company’s services, Secom plc has won key contracts toprovide security solutions for major financial institutions andseveral police facilities.
Through our network of security service bases in 19 cities,
we currently provide on-line security systems to customers
throughout the People’s Republic of China (PRC). We will

SECOM Today

Control center (Beijing Jingdun Secom Electronic Security
Co., Ltd.)

continue to enhance our operations in this key geographic
market by providing high-grade services that respond to theneeds of customers in each of these cities.
Thaisecom Pitakkij Co., Ltd., in Thailand, continues to see
steady growth in its operating results. Highlights in recent
years include the provision of security systems for a numberof national government agencies, as well as for local public
entities in Bangkok and elsewhere.
In Malaysia, Secom (Malaysia) Sdn. Bhd. continues to provide
customized security systems to customers across the country.
In Singapore, the diverse menu of services offered by Secom(Singapore) Pte. Ltd. goes beyond on-line security systems toinclude, among others, the provision of fire protection systems
and the leasing of safety deposit boxes.
PT. Secom Indonesia has built a broad business portfolio,
anchored by its on-line security systems, which it provides
primarily to subscribers in Jakarta. Recently, the company alsoestablished an office in Surabaya, Indonesia’s second-largest
city. In addition, Secom Indonesia offers highly rated consulting
services designed to help customers prevent insider crimes, amajor threat to corporate activities.
Recognizing that the desire for safety and peace of mind issomething shared by people the world over, we will continue
to cultivate promising new overseas markets for SECOM-styleon-line security systems.

SECOM Annual Report 201423

Fire Protection Services

Production line inspection of fire alarm panel(Nittan)
Test of low-expansion foam fire extinguishing system (Nohmi Bosai)

We continue to offer high-grade systems
that deliver safety and peace of mind
by capitalizing on our capabilities as anintegrated services provider.
High-grade fire protection systems

Our fire protection services business is spearheaded by subsidiaries Nohmi Bosai and Nittan, two leading players in Japan’s
fire protection industry, which together boast an extensive
portfolio of automatic fire alarm systems and fire extinguishingsystems. As integrated service providers, Nohmi Bosai andNittan take responsibility for R&D, planning, design, production, installation and maintenance of high-grade systems that
respond to market needs.

reduced installation costs. Nohmi Bosai will continue striving
to increase sales of this and other fire extinguishing systems
with the aim of protecting both lives and assets.

Bolstering orders through active proposal-oriented

marketing efforts
Nittan provides high-grade fire protection systems for a wide
variety of facilities. The company promotes proposal-oriented
marketing to customers who have already installed systems,
as well as to customers who take advantage of Nittan’s
maintenance and inspection services. In addition to benefitingfrom expanded orders for fire protection systems for buildings
under renovation, Nittan is reinforcing its competitiveness inthe market for systems for newly built structures by promoting
rigorous cost management.
Marketing the VS Sprinkler


Expanding orders in the renovations market

Nohmi Bosai provides high-grade fire protection systems fora broad range of applications, including office buildings,
plants, tunnels, structures designated as cultural properties,
ships and homes. With the deterioration of older buildings
stimulating demand for renovations to update automatic fire
alarm systems and other equipment, Nohmi Bosai is drawing
on its wealth of experience and the solid trust of customers
to bolster orders in this area by expanding proposal-oriented
sales efforts. The company is also building on its exceptional
technological capabilities and know-how to promote theexpansion of orders for fire extinguishing systems for tunnels
and plants.

Developing and marketing sprinkler systems

connected to public water supplies
In response to an increase in the occurrence of fires in residences for seniors, Nohmi Bosai has developed and marketed
Splash, a sprinkler system for smaller social welfare facilities
and hospitals. Designed for connection to the public watersupply, the Splash system facilitates simplified piping and24

SECOM Annual Report 2014

In response to the needs of customers renovating or upgrading the earthquake resistance of buildings, Nittan provides the
VS Sprinkler, a negative pressure wet-pipe sprinkler featuring
a vacuum pump unit that continues to create suction even if
the sprinkler heads are damaged or piping leaks as the resultof an earthquake, thereby minimizing water damage. This alsomeans that the VS Sprinkler system will continue to operate
effectively should a fire break out in the wake of an earthquake. Looking ahead, Nittan will focus its marketing efforts
for the VS Sprinkler on hospitals, factories and other locations
where needs are particularly high.

Expanding operations overseas

Nohmi Bosai is active outside of Japan, recently launchinga new series of record addressable fire alarm control panels in
the PRC, Southeast Asia, India and the Middle East for buildings of all sizes. Nittan’s first foray into overseas markets camein 1972, when it began providing fire alarm systems in Europe.
The company recently realigned its overseas sales framework
to focus on Southeast Asia and is promoting the developmentof new systems. Both Nohmi Bosai and Nittan will press
forward with efforts to expand sales in overseas markets.

Medical Services
Sakra World Hospital, Bangalore, India

Home Medical Services
Medical Care
Institution

Prescription

Physician’s guidelines
Nurse’s report

Coordination
Home Nursing
Services

Pharmaceutical
Dispensing andHome Delivery Service(SECOM Visiting
Nurse Station)(SECOM Pharmacy)

Consultation
Prescription
Nurse visit

Pharmaceutical delivery

Patient

Outpatient care

SECOM CAREA Azamino


SECOM visiting nurses get tablet computers


SECOM Home Health Care Center Kamakura opens

With the purpose of building a mobile communications
network for our Home Medical Services business, we recently
equipped each of the 300 visiting nurses working out of our
network of 33 visiting nurse stations with a tablet computer.
As a result, nurses can not only access patient informationfrom wherever they are but also update patient records on thespot, thereby improving service efficiency. Our new network
facilitates the safe, centralized storage and management of
medical data at a Secure Data Center facility, providing a common resource that enhances collaboration among primary care
physicians, care managers, local health care facilities andpersonal care providers.

Marshaling our wealth of know-how in the provision of homehealth care and home nursing care services, we recently
opened SECOM Home Health Care Center Kamakura, a comprehensive senior care facility that offers home nursing, homebased personal care, day care services and home care support
services. By facilitating cooperation among visiting nurses, care
workers and care managers, among others, this facility seeks
to enable as many seniors as possible to continue living in theirown homes and communities by helping to address both
medical and personal care needs.


SECOM CAREA Azamino: An innovative concept

SECOM CAREA Azamino is a multipurpose residential andservice complex for seniors in the Azamino district of
Yokohama. This innovative facility combines SECOM Seniors
Club Azamino, a day service; Leaf Escort Azamino, a rentalbased assisted living facility for seniors; and CAREA, a public
space that facilitates interaction with the local community.

SECOM Today

From the provision of home nursing, home-based personal care andother services to the operation of multipurpose residential and service complexes forseniors, we have created a portfolio of businesses that respond to
the diverse health care needs of seniors.

New hospital in India opens

In March 2014, operations commenced at Sakra World
Hospital in Bangalore, India, a brand-new hospital establishedand operated as a joint venture with a Japanese trading company and a local firm. With 294 beds, this facility offers highquality acute care with a special focus on neurological, cardiac,and gastroenterological disorders and boasts advanced equipment, in-patient facilities and operating theaters. Goingforward, we will continue to actively seek opportunities tocapitalize on our expertise in providing support for hospitalmanagement to expand our medical services business inoverseas markets.

SECOM Annual Report 201425

Insurance Services

Head office of Secom General Insurance Co., Ltd.

Support center

We continue to leverage the comprehensive capabilities of the SECOM Group toprovide distinctive insurance policies.

Expanding sales of SECOM Anshin My Home

Our diversification into non-life insurance came about as aresult of our conviction that augmenting security services,which are preventative by nature, with insurance, which looks
after people in the event of misfortune, was a way to add tosubscribers’ security and peace of mind. By taking full advantage of the collective strengths of the SECOM Group we havedeveloped an extensive lineup of highly rated fire, medical andautomobile insurance policies.
SECOM Anshin My Home is a policy for residential
customers that offers a discount on regular premiums to
subscribers who have installed on-line security systems, taking into account the risk-mitigating nature of such systems.
This policy also offers a discount for houses with exclusively
electrical appliances and houses built with fire-resistantmaterials, acknowledging that such houses have a lower
risk of fire. Customers can choose a basic plan from among
several alternatives and are also free to select special options,enabling them to tailor policies to their own specific needs.
Contract volume for SECOM Anshin My Home continues toincrease steadily. We will continue working to expand sales ofthis attractive product. Our lineup also includes a similar policy
for commercial customers, Security Discount Fire Policy, which
offers a discount on regular premiums to companies that haveinstalled on-line security systems.

26

SECOM Annual Report 2014


Subscriptions for the MEDCOM unrestricted cancer

treatment policy continue to increase
MEDCOM is an unrestricted cancer treatment policy thatprovides full coverage for all hospitalization and medical
treatment costs, both those covered under Japan’s National
Health Insurance (NHI) scheme and those not, the burden ofwhich is traditionally borne entirely by the patient. MEDCOM
also extends to outpatient treatment, providing coverage forup to ¥10 million per five-year period, and a one-time lumpsum payment of ¥1 million if cancer is diagnosed. Subscribers
are thus able to focus on treatment without having to worry
about costs. If diagnosed, subscribers additionally have accessto MEDCOM Nurse Call, a telephone-based support service
that gives referrals to associated hospitals across the country,
helps arrange second opinions and offers consultations onavailable treatment options.

SECOM Anshin My Car: Backed by reliable

emergency response services
Another attractive SECOM insurance product is SECOM
Anshin My Car. This distinctive policy includes, among
others, around-the-clock access to on-site support by SECOM
emergency response personnel in the event of an accident.
In addition to expanding marketing of these various policies
via traditional channels, we are reinforcing on-line sales andsales through banks.

Geographic Information Services

Digital map of Sumatra (Indonesia)

Pasco is using images captured by TerraSAR-X
to monitor the island of Nishinoshima

Satellite ground station (building with antenna) and geospatial
information processing center (Okinawa)

Capitalizing on our geospatial information services, we are contributing to
the construction of key social systems in Japan and overseas.
Supporting efforts to enhance national resilienceand enhance operational efficiency


Reinforcing services for customers in the ASEAN

regionIn the Association of Southeast Asian Nations (ASEAN) region,
Pasco is responding to heightened needs for geospatial
information to assist in the development and maintenance of
critical infrastructure by expanding its local presence. Recently,
the company has taken steps to enhance its sales capabilities inThailand and the Philippines and has established a base in Laos.
The company also maximized technological capabilities
and know-how accumulated in Japan to assist national landdevelopment and relief efforts in ASEAN member states. In
June 2014, Pasco completed a 3.5-year National Spatial Data
Infrastructure (NSDI) project for the island of Sumatra, inIndonesia, which is similar in size to Japan. In light of
Sumatra’s tropical rainforest climate, Pasco used an X-band

SECOM Today

Subsidiary Pasco collects geographic data from satellite images,
aerial photography, and vehicle/ground and shipborne surveying, which it integrates, processes and analyzes to provide
geospatial information services.
In Japan, these services assist efforts to enhance national
resilience. Leveraging proprietary technologies, Pasco creates
high-precision three-dimensional digital terrain models (DTMs)
by digitizing information for mountains, rivers and other topographic features, as well as for roads, bridges and other structures, which are used to assess latent national risks, including
those related to the danger of landslides and flooding and thedegradation of critical infrastructure.
Pasco also offers a cloud-based GIS service for customers
in both the public and private sectors that supports improved
operational efficiency, swift decision making and effective risk
management. In area marketing, which includes analysis ofcatchment areas, the company is promoting applications for
Big Data, including cellular phone positioning information.

synthetic-aperture radar (SAR) sensor, which is not influenced
by weather, to acquire aerial images, enabling it to complete
the acquisition and production of geospatial information forthe database in a comparatively short period of time. In late2013, Pasco was contracted to produce topographic maps forthe islands of Cebu and Leyte, in the Philippines, to assist withrecovery efforts in the wake of Typhoon Haiyan, which caused
significant destruction in both areas.
Capturing the extent of disaster damage andprotecting the environment
In October 2013, Pasco promptly supplied images of damage tothe island of Izu Oshima caused by Typhoon Wipha to pertinentauthorities, thereby assisting with post-disaster recovery andreconstruction.
Since November 2013, Pasco has continuously acquired
images of Nishinoshima, an island in Japan’s Volcano Islandsarc, captured by TerraSAR-X, a German commercial SAR satellite, enabling it to monitor significant ongoing changes occurring in the island’s topography as a result of volcanic eruptions.
As part of its commitment to helping combat global warming,
Pasco also uses SAR satellites to acquire geospatial information
to support the management and protection of forest resources,
which are essential to the removal of CO2 from the atmosphere.
Enhancing geospatial information collection

capabilities
Pasco has Earth observation satellite ground stations in Okinawa
and Hokkaido. With the aim of bolstering its reception capacity,
Pasco recently completed the construction of another receiving
antenna in the Okinawan city of Itoman and obtained exclusive
distribution rights in Japan for image data from the CanadianSpace Agency’s high-resolution RADARSAT-2 SAR satellite.
This has increased the number of satellites from which Pasco
can access image data to 17, greatly enhancing its geospatial
information collection capabilities.
SECOM Annual Report 201427

Information and Communication Related Services

Secure Data Center

SECOM Anshin Information Center

Cyber Dojo, cyber crime prevention
training program

Repositioning our data center facilities as service centers has enabled us toreinforce our information services capabilities.

Maximizing our status as one of Japan’s top data

center services firms to expedite the creation of
new services
In 2012, we acquired a majority interest in At Tokyo, thereby
becoming one of Japan’s top data center services firms. In
2013, we opened two new Secure Data Center facilities, inTokyo and Osaka. We continue to leverage the capabilities ofthese two facilities, and of our existing data center facilities,
to respond to the evolving needs of customers.
The competitive advantage of SECOM data centers derives
from robust facility construction and reliability, as well as fromtheir proven ability to operate without interruption regardlessof circumstances, thus providing seamless security and peaceof mind. Having repositioned our data centers as “service
centers,” we continue working to create new services thatharness the power of Big Data.

Recent years have seen a sharp increase in online banking
scams. With criminals employing increasingly sophisticatedand cunning deceptions, traditional security measures are
no longer sufficient to protect users against such crimes. To
help resolve this increasingly dangerous situation and improve
the security of on-line transactions, we launched the SECOM
Premium Net Service, which centers on a dedicated USB flash
drive that scans for malicious viruses, secures safe communication channels and directs users to the correct secure on-line
banking portal. Building on our extensive information security
know-how, we recently introduced Cyber Dojo, a training
program that offers practical instruction regarding the latest
techniques employed by cyber criminals and effective countermeasures. We are also focusing efforts on fostering skilled
information security specialists.

Reinforcing disaster response services


Responding to increasingly sophisticated andcunning crimes
A crucial aspect of expanding our security services businesshas been to enhance protection of confidential customer
information. The know-how we have accumulated enables us
to extend total information security protection, from rigorous
security measures and monitoring to prompt expert responses
and swift normalization.

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SECOM Annual Report 2014

SECOM Safety Confirmation Service, one of Japan’s leadingrisk management services, helps subscribers ascertain thesafety of employees and their families in the event of adisaster. In tandem with this service, we also offer the SECOM
Emergency Call Out Service, which is designed to facilitate
the deployment of personnel in the aftermath of a disaster—
based on considerations such as individual qualifications, placeof residence and other factors—to ensure the prompt resumption of operations. A recent addition to our service menu isthe Real-Time Disaster Information Service, whereby we collectand analyze available information, including emergency warnings and evacuation orders, SNS information and exclusive
SECOM Group information, as Big Data, and customize ourfindings to individual customers. This service is coordinatedand administered by the SECOM Anshin Information Center.
Enhancing SECOM cloud services

Capitalizing on our rigorous data center information management procedures and high-level technological capabilities, we
provide a wide range of cloud-based services backed aroundthe-clock by skilled support personnel. These include

a personnel management service that uses employee
attendance information from access control systems, anoutgrowth of our security services capabilities; SECOM Anshin
Eco Document Digitization Service, which assists in digitizing
the thousands of documents companies deal with, including records for financial institutions and hospitals, invoices,
paystubs and contracts. Legally recognized as originals, these
digitized documents can be stored safely and easily. Goingforward, we will continue to enhance and tailor our menu ofcloud-based services to better respond to the needs of customers and support their efforts to improve competitivenessand create corporate value.

Real Estate and Other ServicesStepping up efforts to develop high-grade

condominiums that deliver safety and peaceof mind
In line with our goal of providing living spaces that ensure
safety, peace of mind and comfort, we develop and sell distinctive and highly secure condominiums under the Glorio brand.
We commenced sales of units in Glorio Sasazuka, Glorio
Tamachi and Glorio Shinjuku Natsumezaka, three newcomplexes in Tokyo that feature MS-4S, an on-line security
system developed for condominiums, which is installed ineach individual unit, while common areas are equipped with
the SECOM IX remote imaging security system. The securityof condominiums in these complexes is further enhanced bya TOMAHAWK JET ALPHA fire extinguishing system for putting out cooking fires and a PYTHAGORAS wall safe, which
protects valuables from theft. Some of the condominiums webuild feature earthquake resistance that is 1.25 times greaterthan the minimum required under Japan’s Building Standard
Law, earning it seismic grade 2 under the law’s three-grade
system of grading earthquake resistance.
Looking ahead, we will continue promoting the development and saleof quality condominiums withadvanced disasterpreparedness
features, further
enabling us todeliver safety andpeace of mind.
Glorio Sasazuka


SECOM Home Service continues to draw customers

SECOM Home Service is an optional suite of lifestyle support
services available to SECOM Home Security subscribers thatencourages people to turn to SECOM for help in resolving
everyday concerns. The SECOM Home Service menu includes
Housework Support Service, which provides help with housekeeping and small jobs around the house; Troubleshooting
Support Service, which offers assistance in resolving unforeseen problems such as lost keys; and Anshin Support Service,whereby we assist subscribers by, for example, patrollingaround their homes when occupants are out. We also offer
Seikatsu Tasuke, a similar service for customers who are not
SECOM Home Security subscribers.
In the coming years, we will continue to expand the scopeof SECOM Home Service and Seikatsu Tasuke to include
services that further
accommodate the needsof customers.

SECOM Today

We develop and sell high-grade condominiums equipped withadvanced disaster-preparedness features.

SECOM Home Service

SECOM Annual Report 201429