Commercial Security Services

16

SECOM Annual Report 2013

The Management
Strategic Highlights
Special Feature

SECOM control center

Promoting broader acceptance ofour value-added SECOM LX andSECOM FX security systems

SECOM Annual Report 2013

Financial Section

Since the enforcement of Japan’s
Act on the Protection of Personal
Information in 2005, the number ofcompanies installing systems to preventthe unauthorized disclosure of information has increased. In response to thegrowing need for such systems, weoffer SECOM LX, an on-line security system designed for offices and small andmedium-sized shops that also includes
an access control feature. In addition toaround-the-clock monitoring for intruders and fires, SECOM LX helps facilitate
the effective management of humanresources and important data and toprevent information leaks.
SECOM FX is a security and facility
control system that combines

Financial Review

We offer an extensive selection of
on-line security systems that respond to
the needs of a broad range of subscribers. In the area of commercial security
services, we are working to enhance
our services by offering systems that
respond to the diverse security level andcontrol requirements of different types
of facilities, from large-scale commercial
buildings to offices and shops.
SECOM AX is a remote imaging
on-line security system for commercial
facilities that features advanced image
recognition technologies. Should anirregularity be detected, SECOM AX

alerts SECOM control center staff bytransmitting images and audio of thesubscriber’s premises to a SECOM
control center, enabling control center
staff to accurately assess the situation
and respond swiftly and appropriately.
Able to distinguish instantly betweenchanges in image feed caused by intruders and those resulting from light andshadow, or from small animals, SECOM
AX identifies only human intrusions as
irregularities. We continue to promote
R&D aimed at further enhancing thecapabilities of SECOM AX by improving
these and other performance features.
At the same time, we continue toencourage broader acceptance of thisadvanced system.

SECOM Today

We are working to enhance our services by offering systems that respond to thediverse security level and control requirements of different types of facilities.

17Commercial Security Services

Contracts forCentralized Security Systems(As of March 31, 2013)

Home

SECOM’s autonomous
flying surveillance robotthat capitalizes on
numerous proprietary
technologies

Commercial

Service industries
10.8%
Retailing/wholesaling 6.3%
Financial services
6.3%
Manufacturing
5.4%
Government agencies 4.7%
Other
23.9%
Home
42.6%

The robot takes off autonomously and flies toward intruders

monitoring for intruders and fires witheffective facility control functions,
including automatic opening and closing of shutters and turning on and offof lights and air conditioners, thereby
assisting efforts to reduce power
consumption. Installed in a small office,for example, SECOM FX can be set toautomatically turn lights and air conditioners on and off in accordance with
employees’ schedules, so not only when
they arrive and leave for the day, butalso when they step out of the office forlunch or other reasons, which helps tominimize heating and lighting costs.
Looking ahead, we will continue
working to promote broader acceptanceof SECOM LX and SECOM FX as valueadded systems that not only provide
excellent security, but also assist
customers’ efforts to manage costs by
reducing energy consumption.

18

SECOM Annual Report 2013

Small flying surveillance robot
opens a new chapter in privatesector crime prevention
We continue to promote the development of service robots. The firstoutcome of these efforts is SECOM
Robot X, an outdoor surveillance robot.
Recently, we completed development of
our second robot, a small autonomous
flying surveillance robot that is thefirst such robot designed specifically toprevent crime in the private sector.
Our new small autonomous flying
surveillance robot capitalizes on ouradvanced image processing and image
analysis technologies, used in SECOM
AX and other security systems; oursensing technologies, given full play
in SECOM Robot X, which surveys its
surroundings as it travels along, as wellas in Laser Sensor, an external monitoring system that uses lasers; and our

tracking technologies, which make itpossible to locate people, vehicles andproperty on the move. In the event an
intrusion is detected, the robot—whichworks in tandem with an on-line security
system—autonomously takes off andflies toward unauthorized individuals or
vehicles, choosing the optimal angles
from which to shoot sharp, clear images,
which it transmits to a SECOM control
center in real time, thus shortening
response time. Because it approaches
and tracks intruders inside the monitoredarea, the robot can also capture imagesof individuals and/or vehicles in areas
where surveillance cameras have notbeen installed.
In the years ahead, we willcontinue to build on our proprietary­technologies—notably our physicalsecurity, data center and information
security technologies and the geospatial

SECOM sticker

Flashing light

Subscribers display the
SECOM security
sticker, the signof well-protected
premises.

Light flashes if the system
detects an abnormality to warn
people in the vicinity and to
guide SECOM emergency
response personnel
dispatched to thecustomer’s
premises.

Subscriber

Secom Industries’ new headquarters plant

Fire
Dept.

using
1 Alerttelephone circuits

SECOM
3 Dispatch
emergency response

Gas
Companyof high-grade environment-friendly
products that respond to the needsof customers, has earned certification under ISO9001 and ISO14001,
the International Organization forStandardization’s benchmarks for,respectively, quality management andenvironmental management.
Secom Industries’ headquarters plantin Shiroishi, Miyagi Prefecture, sufferedextensive damage in the Great East
Japan Earthquake, which struck on
March 11, 2011. Having temporarily
divided production up among its otherfacilities and promptly commencedsite restoration, in November 2012 thecompany completed construction of a
new headquarters facility. In keepingwith the design concept used—“anadvanced production facility in harmony
with nature”—the new plant was
built around three central themes:“Environment,” meaning that it incorporates a wealth of environment-friendly
features; “Quality,” evidenced by highly
efficient high-performance production
capabilities; and “Safety,” underscoring
the strong emphasis placed on ability towithstand natural disasters.
The new plant’s expanded production
and testing areas and the latest equipment have positioned Secom Industries
to further enhance the quality of the
security systems it manufactures. As ourprincipal manufacturing base, Secom
Industries will continue to focus on providing systems that deliver ever-higher
levels of quality and reliability, thereby
playing a crucial role in our ongoing
effort to improve customer satisfaction.

SECOM Annual Report 2013

Financial Section

Manufacturing subsidiary Secom
Industries is responsible for the production of security equipment devised by
our R&D department, illustrating our
integrated approach to security services,whereby we take responsibility for all
aspects of our on-line security systems.
Secom Industries, which employs aproprietary manufacturing system thatallows production of multiple items,
enabling it to provide a broad range

response personnel

Financial Review

Secom Industries completes
construction of new
headquarters plant

SECOM
2 Alertemergency

SECOM
Emergency
Depot

SECOM Today

information processing and analysis
technologies of subsidiary Pasco—to
prepare this exciting new robot forlaunch. Going forward, we will continue
working to develop and market distinctive services and systems that reflect thechanging needs of customers.

SECOM
Control Center

Special Feature

Alert
emergency
services asnecessary

personnel

Strategic Highlights

PoliceDept.

The Management

Centralized (On-Line) Security Systems

19

Home Security Services

To provide greater security, peace of mind, comfort and convenience for homeowners andrenters, we continue to offer a variety of residential security services and systems, centering
on SECOM Home Security G-Custom, that reflect the changing structure of households.
Expanding sales of the improved
SECOM Home Security G-Custom
SECOM Home Security comprises
sensors and other security equipment,
which are installed in and around subscribers’ homes to provide monitoringfor intruders, fires and gas leaks andsend out alerts and emergency signals
around the clock. If an irregularity isdetected, the system alerts a SECOM
control center, where staff monitor
and assess the situation, dispatch
emergency response personnel and, if
necessary, notify the police and/or thefire department.

20

SECOM Annual Report 2013

Our home security services lineup
also includes SECOM Home Security
G-Custom, which combines SECOM
Home Security with a variety of featuresdesigned to further enhance convenience and peace of mind. One suchfeature, which draws on lessons takenfrom the Great East Japan Earthquake,is a data storage service that enables
subscribers to entrust important
personal documents, including driver’s
licenses, passports, insurance cards,
medical prescriptions and other items
that provide proof of identity, to us
for storage at a Secure Data Center.
Other features include on-line accessto convenient SECOM lifestyle support

services and products; a messaging
function that enables SECOM Home
Security G-Custom subscribers to share­messages; and an exclusive memo
service.
A recent addition to SECOM Home
Security G-Custom is My Page, a customized information page that allows
subscribers to access information froma broad range of selected collaboratingcompanies on services, as well as tomake purchases on-line, underscoring
SECOM Home Security G-Custom’s
steady expansion as a practical toolthat plays a central role in the everyday
life of subscribers.

The Management

SECOM My Doctor Plus emergency
medical alert system for seniors

Special Feature

SECOM Home Security G-Custom:
Evolving as an easy-to-use, practical tool thatdelivers security and peace of mind

SECOM Annual Report 2013

Financial Section

an ambulance. Emergency information,
including medical history, the namesof physicians currently treating theindividual and contact information forfamily members, is provided in advanceby the subscriber. In an emergency
situation, this information is also sent tothe subscriber’s portable device, thereby
ensuring such information is immediately available to ambulance attendants
and hospital staff.
Other services offered with SECOMMy Doctor Plus include consultation by
telephone with staff at a SECOM nurse
center at any time of the day or night.
Individuals requiring specialized nursing
care who have contracted care froma nursing care provider can request
SECOM to arrange the dispatch ofa home-care helper.

Financial Review

The rapid aging of Japan’s populationand the rising number of seniors living
alone continue to fuel unease about
access to medical and nursing care.
SECOM My Doctor Plus, an emergency
medical alert system for seniors, wasdeveloped with the aim of alleviatingsuch concerns by bringing security
and peace of mind to subscribers andmaking their lives more pleasant andconvenient.
SECOM My Doctor Plus features
an exclusive portable device thatincorporates cellular phone, global
positioning system (GPS) locator andemergency medical alert functions.
Regardless of location or time, thedevice, when activated, sends anemergency signal indicating that medical assistance is required. If requested,

SECOM dispatches specially trained
emergency response personnel. SECOMMy Doctor Plus combines a wealth ofexpertise accumulated through theprovision of SECOM My Doctor—anemergency medical alert system offered
to SECOM Home Security subscribersthat enables them to send an emergency signal in the event of a sudden
illness or other emergency simply bypushing a button—­with our extensive
positioning technologies, used in the
COCO-SECOM mobile security system,
as well as our geographic information
know-how. Our highly experienced
emergency response personnel are
specially trained in assisting people whohave fallen, and are thus able to provide
the appropriate help to individuals who
have fallen from a bed or wheelchair. Ifthen deemed necessary, staff will also
contact emergency services and request

SECOM Today

SECOM My Doctor Plus:
Now available nationwide

Strategic Highlights

SECOM Home Security G-Custom’s
touch screen ensures easy operation

21

Home Security Services

Subscribers of SECOM Home Security can seek the advice of SECOM nurses
on health-related matters

SECOM emergency response personnel
are dispatched promptly in the event of
an irregularity

Protecting the well-beingof seniors

recently added the SECOM MS-4 series
to our portfolio. Among the systems
in the series is SECOM MS-4S, which
includes easy-to-use intercoms featuringbase units mounted with large touch
screens that flash and provide audio
guidance. SECOM MS-4M, which is­compatible with multistructure condominium complexes and with existing
wiring, is attracting orders as an optimal
solution for condominium owners seeking to upgrade their security systems.
Looking ahead, we aim to expand sales
for installation in new buildings as wellas in buildings undergoing renovation by
actively marketing systems in the SECOM
MS-4 series not only to real estate developers, but also to residents’ associations
and property management firms.

In response to the evolving needs ofJapan’s super-aged society, we offer
a variety of helpful support services to
SECOM Home Security subscribers.
SECOM Remote Monitoring for
Seniors combines security services withSECOM Home Service, which provides
assistance with basic housework, andmedical services. By providing support
to seniors who live alone and/or requireassistance or nursing care, SECOM
Remote Monitoring for Seniors ensurespeace of mind both for seniors receiving
support and for their families.
With the Keeping in Touch call
­service for seniors, an option available
to SECOM Home Security subscribers,
SECOM staff call regularly to ask seniors
about their health and see how they
are doing. With the Keeping in Touch

22

SECOM Annual Report 2013

visiting service, our staff or staff fromone of our carefully selected collaborating companies visits regularly in person
to check on seniors’ health and generalliving situation. If requested, visiting
staff also do light housework. In bothcases, staff subsequently report backto the subscriber at a specified email
address to ensure the family is kept
informed. These two services help
ensure peace of mind both for seniors
receiving support and for loved ones
living far away.

Newly launched SECOM MS-4
seriesIn response to expanding market needs,
we have developed and launched a variety of on-line security systems for apartment and condominium complexes.
Spurred by the increasing number oflarge-scale and high-rise complexes, weOther Security Services
COCO-SECOM
The Management

COCO-SECOM Mobile Security System(Location and Emergency Response)

GPS satellite
Positioning
information

COCO-SECOM
Operations
CenterNotification of police(if warranted)

Cellular phonebase station

SECOM AED Package Service

Request forsearch(telephone/Internet)
COCO-SECOM Transmitter
Device (vehicle-mounted)

Subscriber

COCO-SECOM
Transmitter
Device (portable)

Strategic Highlights

SECOM
Emergency
Depot

Policedepartment,
emergency
services

Dispatchemergency
response
personnel(if requested)

Sales of SECOM AED Package
Service remain robust

The COCO-SECOM mobile security system uses signals from GPS satellites andcellular phone base stations to pinpoint
the location of portable transmitter
devices with superb precision. Simply
by pushing the alert button on thetransmitter, a subscriber can notify the
COCO-SECOM operations center, which
is on call around the clock.

The Great East Japan Earthquake served
as a reminder of the importance of being
prepared for major disasters. Recently,
we released the Stay Warm Emergency
Sleeping Set, an offering designed particularly for use by individuals stranded
due to transportation system failures
resulting from a major disaster. Each
Stay Warm Emergency Sleeping Set
contains a compactly packed emergency
blanket, a simple inflatable air mattressand emergency rations for approximately
10 meals. We are actively marketing
the Stay Warm Emergency Sleeping Set
to a broad range of customers as an­important part of disaster preparedness.

SECOM Annual Report 2013

Financial Section

Developed initially as a way to locate
seniors who have wandered off, foilchild abductions and avert the theft ofcars and motorcycles, COCO-SECOM
is now sought for an increasingly
wide range of applications, including
preventing the theft of construction
equipment and removal of automatedteller machines (ATMs) and safes, as well
as for managing taxi and bus fleets.

Debut of Stay Warm Emergency
Sleeping Set for individuals
stranded away from homewhen disaster strikes

Financial Review

With the installation of automatedexternal defibrillators (AEDs) on the rise,
active marketing efforts continue tosupport robust sales of the SECOM AED
Package Service, our full-service AED
rental package. Principal benefits of thisservice include the fact that we take full
responsibility for providing batteries andother expendables, as well as replacement units in the event of malfunctionor theft, thereby ensuring AEDs arealways in operating order. We also offer
the SECOM On-Line AED Management
Service, which monitors the operational
status of SECOM AEDs around the clock.
We are committed to actively marketingthese and other AED services with theaim of helping to save more lives.

Expanding marketing of
COCO-SECOM for increasingly
diverse security needs

We also offer mamorino 3 cellular
phones for children, which come with
COCO-SECOM as a standard service
and a security feature that limits accessto email and websites and a map-based
tracking function that enables parents
and guardians to keep an eye on theirchild’s movements.

SECOM Today

We are committed to actively marketing the SECOM AED
Package Service with the aim of helping to save more lives
and responding to growing demand for the COCO-SECOM
mobile security system.

Special Feature

Stay Warm Emergency Sleeping Set—an ­important part of advanced disaster­preparedness23

Overseas Security Services

Taiwan Secom

In overseas markets, we offer SECOM-style on-line s­ ecurity
systems, which include emergency response services,­c ustomized to reflect local needs and sensibilities.

24

Demand for on-line security­services rises

Celebrating 35 years in Taiwan
with consistently strong results

Our overseas security services currently
encompass operations in 11 countries
and territories: Taiwan, the Republicof Korea (ROK), the PRC, Thailand,
Malaysia, Singapore, Indonesia, Vietnam,
the United Kingdom, Australia and
New Zealand.
The distinguishing feature of ouroverseas security services is that we offer
SECOM-style on-line security systems,
which include emergency response services, customized to reflect local needs
and sensibilities. Moreover, we take full
responsibility for operations, positioning
us to respond to steadily expanding
demand with high-grade services thatleverage the extensive know-how wehave accumulated in Japan.

We made our debut in Taiwan, our firstoverseas market, in 1978. In the 35
years since, joint venture Taiwan SecomCo., Ltd., has grown into the leading
security services firm in Taiwan, boastinga broad range of security services,­focusing on on-line security systems,
and a network of offices that spans
the territory.
Going forward, Taiwan Secom—
which celebrates its 35th anniversary in
2013—will continue working to grow its
operations and to respond to evolving
needs in Taiwan for security and peaceof mind, as well as for greater comfort
and convenience.

SECOM Annual Report 2013

Operations in Indonesia seeing
rapid expansion
Subsidiary PT. Secom Indonesia, whichprimarily serves the city of Jakarta andits environs, provides an extensive rangeof services, including on-line security
systems for commercial premises and its
own proprietary security management,
static guard and other services, all ofwhich enjoy a solid reputation in thismarket.
Demand is increasing among companies in Indonesia for solutions to prevent
insider crimes. In response, Secom
Indonesia provides consulting aimed at
averting improprieties and criminal acts,
as well as highly sophisticated security
services. This has led to the rapid­expansion of the company’s operations.

The Management
Strategic Highlights

Specialist team of
installation and maintenance engineers(security services forfinancial institutions)(Secom plc,
United Kingdom)

Security staff (Indonesia)

Secom plc provides security for
the London Olympics

SECOM Annual Report 2013

Financial Section

We initially began offering services in
the PRC in 1992, establishing Secom(China) Co., Ltd., and becoming thefirst Japanese firm to have a holding
company in the country. Since then,we have formed joint ventures withlocal firms through which we provide

In the ROK, joint venture S1 Corporationis that country’s leading security services
provider. Thanks to its solid performancerecord and the power of the SECOM
brand, S1 continues to see steady
growth in its subscriber base.
In Malaysia, we are expanding ourbusiness by supplying on-line security
systems, as well as customized security
systems combining static guard services and on-line security systems. In
Singapore, we have achieved growth
not only by offering on-line security
systems that leverage our innovative

Financial Review

Service network in the PRC­continues to grow

High-grade SECOM services
well-established in key overseas
marketsplanning capabilities and fire protection
systems but also by putting together aunique menu of services that includes,
among others, leasing of safety deposit
boxes. Demand for security services
continues to rise in Vietnam, bolsteredby the increasing number of Japanesecompanies setting up local operations.
Since winning the contract to provide
static guard and security patrol services
for a building owned by a leading asset
management firm, SECOM Australia Pty.
Ltd. has earned positive reviews from a
broad range of subscribers in Australia,
including major corporations andgovernment agencies. In New Zealand,
Secom Guardall NZ Ltd. continues tofoster new demand by maximizing
its expertise in providing security for­financial institutions.
Looking ahead, we will continue
to expand our operations in countries
and regions where we have establisheda presence. We will also continue tocultivate promising new markets for
SECOM-style services.

SECOM Today

In the United Kingdom, subsidiary
Secom plc is widely acknowledged forthe quality of its security services, as aresult of which it has risen to the number three position in the U.K. security
services market. In 2012, Secom plc wasselected to provide security for venuesof the London 2012 Summer Olympic
Games and the London 2012 Paralympic
Games. SECOM plc has also won key
contracts to provide security services for
major financial institutions, testament
to the high marks given the company
as a provider of specialized security
services with sophisticated technologicalcapabilities.

proprietary on-line security systems.
Today, our security services network
encompasses 18 cities nationwide, withjoint ventures in 10 and branch offices
in eight of these cities. Looking ahead,
we will continue to target growth in the
PRC by capitalizing on our accumulated
know-how to provide quality services
that respond to heightened security
needs.

Control center (S1 Corporation, ROK)

Special Feature

Emergency response personnel(Shanghai Secom Security Co., Ltd., PRC)

25

Fire Protection Services
By building on our technological capabilities and know-how in the provision of fire protection
systems, we are striving to contribute further to security and peace of mind for customers.

Water spray system installed in road tunnel(Nohmi Bosai)R&D (Technology and Production Division, Nittan)

Working to capitalize on risingdemand in the renovations market

Technological capabilities andknow-how assist efforts to­cultivate new markets

Subsidiary Nohmi Bosai is a comprehensive fire protection specialist, with abroad product lineup that includes automatic fire alarm and fire extinguishingsystems. An integrated services provider,
Nohmi Bosai takes responsibility for
R&D, planning, design, production,
installation and maintenance of highgrade systems for a wide range ofapplications, including office buildings,
plants, tunnels, structures designatedas cultural properties, ships and homes.
In recent years, the deterioration ofolder office buildings has stimulated
demand for renovations to update automatic fire alarms and other equipment.
Responding to such demand, Nohmi
Bosai is drawing on its achievements,and on the solid trust of its customers,
to expand orders from this sector. In
the period under review, the company
launched Advanced P III, a conventionalfire alarm system with an automatic
testing function suitable for commercial
facilities with multiple rooms, such as
hotels and hospitals, and for condominiums, positioning itself to secure
further orders.

26

SECOM Annual Report 2013

Nohmi Bosai has succeeded in cultivating
new markets by developing innovative
systems that reflect a firm understandingof its customers’ needs. Since installingthe first fire protection system in a roadtunnel in Japan in 1958, the company
has maintained a leading share in this
sector. Building on its accumulated
technological capabilities and know-how,in the period under review Nohmi Bosai
completed development of and launched
the Image Processing-based Smoke
Detection System designed for applications such as large-scale warehouses
and factories with high ceilings that
contributes further to security andpeace of mind for customers operatingsuch facilities.

Expanding beyond renovations
to offer comprehensive services,
including maintenance andinspection
Nittan, a major fire protection services
provider acquired in April 2012, has
an integrated services configurationencompassing everything from thedevelopment of new fire protection
systems through to maintenance andinspection, allowing it to provide
systems that are optimally suited to­customers’ requirements. In the promising market for fire protection systems

for buildings under renovation, Nittan
is actively marketing follow-up services
to customers who have already installed
our systems. Nittan is also working tobolster income in this area by ensuring
a solid grasp of customer needs and isdeveloping and extending proposals forcomprehensive services that go beyond
installation to include maintenance andinspection, thereby preventing problems
from occurring.

Aqua Force: Environment-friendly
fire extinguishing system
The standard choice for use in indoor
parking lots, foam fire extinguishers
come with a downside, which is thatthey spread foam over a wide area,
necessitating a substantial cleanup.
Aqua Force, a closed-end mist spray fire
extinguishing system developed andmarketed by Nittan, facilitates focused
spraying of extinguishing agent on thesource of the fire, optimizing efforts to
get fires under control while also reducing the impact of such activities on theenvironment.
Committed to ensuring its businesses
are environmentally sound and contribute to society, Nittan also sells fire extinguishing agents with a global warming
potential of zero and an ozone depletion
potential of lower than one, as well as
fire alarm control panels built on principles of ­universal design, enhancing
usability for people with visual disabilities.
Guided by the ALL SECOM concept,
we will continue to work with Nohmi
Bosai and Nittan, and to leverage theextensive technological prowess andexpertise of both companies, withthe goal of creating next-generation
solutions to the disaster preparedness
needs of our customers.

Medical Services

Medical Care
Institution

Prescription

Physician’s guidelines

The Management

Artist’s conception of Sakra World Hospital,scheduled to open this year in Bangalore, India

Home Medical Services

Nurse’s report

Coordination(SECOM Visiting
Nurse Station)(SECOM Pharmacy)

Consultation

Alive Setagaya Daita, a nursing home with­nursing care services

Prescription
Nurse visit

Pharmaceutical delivery

Patient

Outpatient care

We currently provide support to 18 associated hospitals in Japan, enabling us tocontribute to better medical care. One ofthese is New Tokyo Hospital, in Matsudo,
Chiba Prefecture, which enjoys a solid

Improving the number and quality ofhealth care facilities and the system foreducating health care professionals aremajor challenges in India today. In a joint
venture with a Japanese trading company and a local firm, in the autumn of2013 we plan to open Sakra World­Hospital in Bangalore, leveraging our
expertise to ensure quality care and­efficienct administration. Going forward,
we will actively seek opportunities toexpand our medical services business inoverseas markets.
SECOM Annual Report 2013

Financial Section

New Tokyo Hospital opens
new hospital building

Joint venture in India to open
new hospital

Financial Review

Capitalizing on our know-how in theoperation of such facilities, we recently
opened Alive Setagaya Daita, a nursing
home that incorporates the concepts ofcommunity involvement and disaster preparedness. When Alive Setagaya Daita isfull, priority access is given to applicantsfrom the community. The facility has also
concluded a disaster support agreementwith local authorities whereby it will takein local residents requiring nursing care
who have been evacuated to shelters.
Additionally, in the event of a prolonged
power outage, Alive Setagaya Daita,
which has vehicle-mounted generators,
will do its best to provide hot meals toboth Alive Setagaya Daita residents andlocal citizens.

reputation for its advanced emergency,
inpatient and outpatient care for patientswith acute illnesses, as well as for its­outstanding surgical, testing and othercapabilities. The hospital is also highly
regarded for its cutting-edge facilities
and its ranking as one of Japan’s top
hospitals for the treatment of cardiovascular disease. In December 2012, New
Tokyo Hospital opened a new ­hospitalbuilding, further reinforcing its standing
as a principal provider of advanced medical care and underscoring its ongoingcommitment to setting new standardsof excellence in health care.

SECOM Today

Believing that protecting the health andlives of people is a natural extension of
our commitment to providing security
and peace of mind, in 1991 we launched
our Home Medical Services business,becoming the first private-­sector firm inJapan to offer such services. Today, thisbusiness encompasses medical care, personal care and ­preventative care services.
Our Home Medical Services businessincludes home nursing services, which we
extend through a nationwide network of
32 visiting nurse stations. Home nursing
involves regular visits by highly skilled
nurses to patients’ homes to ­provide
expert nursing services as directed by thepatient’s physician. We also offer pharmaceutical dispensing services, which include
filling prescriptions, delivering medications to patients at home and ­providing­instruction on ­dosage and administration.

A nursing home that incorporates­community ­involvement and­disaster preparedness

New Tokyo Hospital, a principal provider ofadvanced medical care in Matsudo, Chiba Prefecture

Special Feature

Believing that protecting the health and lives of people is anatural extension of our commitment to providing security
and peace of mind, we offer distinctive Home Medical
Services and provide support to associated hospitals.
Home Medical Services:A growing business

Strategic Highlights

Home Nursing
Services

Pharmaceutical
Dispensing andHome Delivery Service

27

Insurance Services

Support center

SECOM Anshin My Car

Head office of Secom General Insurance Co., Ltd.

We offer an extensive lineup of distinctive non-life
insurance policies that take full advantage ofthe collective strengths of the SECOM Group.
Expanding sales of SECOM Anshin
My Home policy is testament tosubstantial merits to subscribers
Our diversification into non-life insurance came about as a result of our­conviction that augmenting security services, which are preventative by nature,with insurance, which looks after people
in the event of misfortune, was a way
to reinforce subscribers’ security andpeace of mind. By taking full advantageof the collective strengths of the SECOM
Group, we have developed an extensive
lineup of highly rated, ­distinctive policies.
SECOM Anshin My Home is a policy
for residential customers that offers
a discount on regular premiums to
subscribers who have installed on-line
security systems, taking into account therisk-mitigating nature of such systems.
The policy also offers a discount forhouses with exclusively electrical appliances and houses built with fire-resistantmaterials, acknowledging a lower riskof fire. Customers can choose a basic
plan from among three alternatives and28

SECOM Annual Report 2013

are also free to select special options,enabling them to tailor policies to theirown specific needs. Contract volume for
SECOM Anshin My Home, a mainstay of
our non-life insurance lineup, continues
to increase steadily. A similar product,
Security Discount Fire Policy, for commercial customers, offers a discount on
regular premiums to companies thathave installed on-line security systems.

MEDCOM unrestricted cancer
treatment indemnity insurance
policyMEDCOM is an unrestricted cancer
treatment policy that provides full coverage for all hospitalization and medical
treatment costs, both those covered
under Japan’s National Health Insurance(NHI) scheme and those not, the burdenof which is traditionally borne entirelyby the patient. MEDCOM also extends
to outpatient treatment, providing
coverage for up to ¥10 million per
five-year period, and a one-time lumpsum payment of ¥1 million if cancer

is diagnosed. Subscribers additionallyhave access to MEDCOM Nurse Call, atelephone-based support service thatgives referrals to associated hospitals
across the country, helps arrange second
opinions and offers consultations onavailable treatment options. Looking
ahead, we will continue to actively­market MEDCOM with the aim ofmaking this beneficial policy available
to more people.

Support from SECOM emergency
response personnel
SECOM Anshin My Car is a distinctive automotive insurance policy that
includes around-the-clock, nationwide
access to on-site support by SECOM
emergency response personnel in theevent of an accident. This service plays
a significant role in giving vehicle­owners greater peace of mind.

Geographic Information Services
The Management

Aerial photograph of Onagawa, Miyagi Prefecture, after the Great East Japan Earthquake

Geospatial information services
support efforts to prevent/mitigate damage caused by disasters

The deterioration of Japan’s social
infrastructure, much of which wasbuilt during Japan’s postwar economic
boom, is raising concerns as it becomes

To facilitate an accurate grasp of thedeterioration of its roads, as well as theformulation of plans for the expansion,
maintenance and administration of

SECOM Annual Report 2013

Financial Section

Helping to manage road assets
in Vietnam

The importance of geospatial information in strategic planning, managementand disaster preparedness is wellunderstood today by both the public
and the private sectors. Pasco has createda geographic information system (GIS)
cloud service that enables subscribers
to access a wide range of data. GIS
cloud data is stored in our robust andhighly reliable data center facilities, thus
helping to facilitate the prompt restartof subscribers’ operations in the eventof a disaster. Going forward, Pasco willcontinue to capitalize on its geospatial
information services and the capabilitiesof our data center facilities to support
the operation and maintenance ofenterprise systems for its public- andprivate-sector customers.
On another front, Pasco is promoting applications for big data, including
vehicle navigation system travel history
information, cellular phone positioning
information and aerial, vehicle/groundand satellite image-derived geospatial
information.

Financial Review

Leveraging advanced measuring
technologies to improve the safetyof Japan’s roads

Pasco creates GIS cloud service

SECOM Today

Subsidiary Pasco collects geographic datafrom aerial photography, vehicle/groundsurveying and satellite images, which
it integrates, processes and analyzes toprovide geospatial information services
to customers worldwide.
In the region devastated by the Great
East Japan Earthquake, Pasco not only
surveyed land boundaries, but also
provided research and design services
necessary for land readjustment. Pasco
continues to capitalize on its geospatial
information capabilities to support
regional revitalization.
Companies and local authorities are
stepping up efforts to prevent/mitigate
potential damage from major disasters.
In addition to assisting post-disasterrecovery and reconstruction, Pasco is
supporting such efforts by assisting withtsunami damage forecasting and theimplementation of tsunami counter­measures across Japan.

apparent that corrective maintenance is
no longer sufficient to ensure the safetyof the country’s roads. Pasco promotes
various initiatives aimed at improving
road safety and reliability.
In the wake of the Great East Japan
Earthquake, Pasco compared data frompre- and post-quake satellite images to
identify disaster-induced topographic
changes, demonstrating the feasibility of swiftly pinpointing affectedareas. Recognizing the importance ofaccumulating such data before disasterstrikes, Pasco is currently archiving 3D
data for all of Japan’s major roads andhas already essentially completed thisprocess for roads maintained by thenational government. This high-precisionarchived 3D data is used primarily by the
public sector in the creation of detailed
maps for the maintenance and management of roads and ongoing inspections.
Pasco is also proposing the applicationof this data to, for example, simulate
the flooding of roads due to tsunami or
overflowing rivers and identify sectionsof tunnels or roads that have degraded.

Special Feature

Capitalizing on our geospatial information and data center­capabilities, we are supporting the operation and maintenanceof ­enterprise systems for public- and private-sector customers.

its road infrastructure going forward,
Vietnam is currently considering the
introduction of guidelines for the management of road assets based on thosein place in Japan. Pasco is maximizing
the technological capabilities it has
accumulated in Japan to assist Vietnam
in managing its road assets. The
company is also reinforcing its ability tosupport social infrastructure creation,
maintenance and management in other
Association of Southeast Asian Nations(ASEAN) member states.

Strategic Highlights

Simulation of flooding

29

Real Estate Development and Sales
We are stepping up efforts to develop high-grade
condominiums that are safe, secure and offer advanced
disaster mitigation features.
Providing high-grade­condominiums that are safe,
secure and distinctively SECOM
In line with our goal of providing living
spaces that ensure safety, peace of mind
and comfort, we develop and sell distinctively SECOM condominiums under the
Glorio brand, which are equipped withadvanced SECOM security systems. In
the period under review, we completed
Glorio Kiyosumi Shirakawa, in Tokyo,
which features around-the-clock access
control and an on-line security systemcreated specially for condominiums, aswell as the SECOM IX remote imaging
security system and surveillance cameras,

among others, thus offering high-grade
homes that are also safe and secure.
Glorio Kiyosumi Shirakawa boasts
earthquake resistance that is 1.25 times
greater than is required under Japan’s
Building Standard Law,
which mandates building towithstand earthquakes of
up to 7.0 on Japan’s seismic
intensity scale, earning
it seismic grade 2. Other
advanced features include
an emergency supplies
storage room and AED
units. Since the Great East
Japan Earthquake, demandhas risen for homes that are designed
to keep residents safe in the eventof a disaster. Looking ahead, we willcontinue responding to such demand bypromoting the development of quality
condominiums with advanced disastermitigation features, further enabling us
to deliver safety and peace of mind.

Glorio Kiyosumi Shirakawa

Information and Communication Related and Other Services
Our distinctive portfolio focuses on data center services and also includes BCP support,
information security services and a variety of cloud-based services.
Reinforcing our information
services capabilities by transforming
our data center facilities into ­service centers
Since the establishment of our Secure
Data Center in 2000, we have provided
data security services, protected byrobust facility construction, rated among
the best in Japan. In October 2012, weacquired a majority interest in At Tokyo,
thereby becoming one of Japan’s top
data center services firms.
In light of increased demand since
the Great East Japan Earthquake, we will
open two new Secure Data Center facilities, in Osaka and in Tokyo in July andNovember 2013, respectively.
The competitive advantage of ourdata center facilities derives from robust

30

SECOM Annual Report 2013

facility construction and security features, as well as from a proven ability tooperate without interruption regardlessof circumstances, thus providing seamless security and peace of mind. We
also offer subscribers a wide range of
support services through these facilities.
To create a solid foundation forgrowth in the years ahead, we willcontinue working to transform our data
centers into “service centers,” enabling
us to provide a more extensive range ofadvanced information-related services.

Cultivating demand for BCP­support services
One of our best-known initial response
support services for disaster situations
is SECOM Safety Confirmation Service,

one of Japan’s leading risk management
services, which help subscribers confirm
the safety of employees in the event ofa major disaster, as well as to promptly
gather and share information on theextent of damage to facilities in affectedareas. We continue to enhance the
SECOM Safety Confirmation Service ­inresponse to subscriber feedback by adding, for example, a service whereby wecontact and confirm the safety of thefamilies of subscribers’ employees by
email. These efforts are helping to­bolster our customer base.
In the period under review, we beganoffering the SECOM Emergency Call
Out service, a comprehensive initial
response support service designed
to facilitate the optimal deployment

The Management

Capitalizing on the capabilities of ourdata center facilities, among Japan’slargest in terms of capacity, we provide
a wide range of cloud-based services
designed to provide security andpeace of mind and enhance comfort
and convenience for subscribers. One­example is SECOM Anshin Eco Document Digitization Service, which assistsin the digitization of key documents,
thereby improving customers’ businessprocesses. This service, plus ­others—
including a personnel management
service that uses information fromaccess control systems, storage
services for valuable data and the Initial
Response Operations Service, a major
incident response service—maximize
our extensive experience in information
security and our solid ­network services
foundation to help enhance the

SECOM Home Service continues
to draw customers
SECOM Home Service is a suite oflifestyle support services developed toprovide security, peace of mind andenhance comfort and convenience for
SECOM Home Security subscribers.
The SECOM Home Service features anextensive menu of services designed toencourage people to turn to SECOM.
These include Housework Support
Service, which provides help withhousekeeping and small jobs around thehouse; Troubleshooting Support Service,
which includes assistance in resolving
unforeseen problems such as lost keys;
and Anshin Support Service, whereby
SECOM staff assist subscribers in resolving concerns that arise in everyday
life by, for example, patrolling aroundsubscribers’ homes when occupants
are out. We also offer Seikatsu Tasuke,a similar service for customers who are
not SECOM Home Security subscribers.
With the rapid aging of Japan’s population expected to further drive demand
for lifestyle support, we will continue toexpand the range of services we offer.

SECOM Annual Report 201331

Financial Section

Capitalizing on our technologicalcapabilities, adaptability and expertise,
we provide services designed to protect
subscribers’ confidential information
against cyber attacks and other dangers.
In addition to prompt expert response
services, including diagnosing and ana­lyzing system and network problems,monitoring for network viruses anddetecting irregularities, our lineup ranges
from emergency on-site response services
and everyday oversight to outsourcing.
Testament to our solid performancerecord in this area, we recently signed ajoint agreement with Tokyo’s Metro­
politan Police Department to promotecollaborative efforts to prevent cyber

Enhancing SECOM cloud services

competitiveness and ­corporate valueof subscribers.

Financial Review

Protecting confidential­information from cyber attacks

attacks and cyber crime. With damage
caused by cyber crime expected toincrease in the years ahead, we will stepup efforts to provide comprehensive anddistinctively SECOM services encompassing the development and implementation of security, monitoring, response
and normalization measures.

SECOM Todayof ­personnel in the aftermath of adisaster—­based on considerations suchas individual qualifications, capabilities,
home address, commutation route andcurrent ­location—and the prompt restartof operations. Our comprehensive BCP
support services also include support
for, among others, the preparation of
emergency procedure manuals, as well
as data storage, disaster information andemergency earthquake warning services.

Special Feature

Monitoring room at Secure Data Center facility

Strategic Highlights

SECOM Home Service