SECOM Today

systems in Japan number more than 2.48 million, and wecontinue to enjoy the leading share of the domestic market.
We continue to leverage our accumulated experience andexpertise to ensure the stable delivery of high-grade on-line
security systems by reinforcing the three components of ouroperating foundation, namely, technological prowess, humanresources, and operational and control structure.

Security Services(In billions of yen)

564.4

566.7

558.1

Net sales andoperating revenue

106.9
2020

101.1
2021

113.4
Operating income
2022

Business summary
A distinguishing feature of our security services business isthat it primarily consists of recurring revenue–based
services, that is, services based on long-term contracts. The
initial contract period for mainstay on-line security systems,
for example, is five years, after which the contract isrenewed automatically every year. Our provision of on-line
security systems includes the installation of sensors andother monitoring equipment and around-the-clockmonitoring by staff at a SECOM control center via
telecommunications circuits. In the event an intruder, fire orother irregularity is detected, control center staff dispatch
emergency response personnel from the nearest SECOM
emergency depot and, if necessary, notify the police and/or
fire department. The fact that we take full responsibility for
all aspects of our on-line security systems, from R&D
through to equipment manufacturing, security planning,

On-line Security Systems

installation, around-the-clock monitoring, emergency
response services and equipment maintenance, guarantees
exceptional quality and reliability. Because we maintainownership of security equipment and extend it tosubscribers on a rental basis, we take full responsibility for
maintenance.
Our half-century of providing community-focusedservices underpins our ability to promptly ascertain
customers’ wishes
and offer the
optimum solutions
to their needs forsafety and peace ofmind. At present,
contracts for our
on-line commercial
and home security
SECOM Control Center

Confirm security status/adjust system settings

Contracts for On-line
Security Systems in Japan(As of March 31, 2022)

A dedicated app makes it possible to confirm status and adjust
settings remotely using a smartphone.

Home

Flashing light

Commercial

SECOM sticker

Light flashes if the system
detects an irregularity to warn
people in the vicinity and to
guide SECOM emergency
response personnel dispatchedto the subscriber’s premises.

Subscribers display the SECOM security
sticker, the sign of well-protected
premises.

Subscriberusing
1 Alerttelecommunications
circuits

personnel

2

Alert SECOM
emergency
response personnel

SECOM
Control
CenterFire Dept.
Gas
Company

Alert emergency
services asnecessaryService industries

6.9%

Financial services

6.2%

Retailing/wholesaling

3.4%

Manufacturing

3.1%

Government agencies

3.0%

Other

16.8%

Residences (excluding
condominiums and apartments) 37.8%
Condominiums and apartments 22.8%

28

SECOM REPORT 2022

Human resources
Training for new recruits, as well as for emergency response
personnel, sales staff, administrative staff and other
employees, is provided at four training centers in Japan. This
ensures that employees fully understand our corporate
philosophy and observe a code of conduct befitting security
professionals, as well as equips them with advanced
knowledge and technical skills. We recognize that ouremployees are our most valuable management resource
and are essential to building a robust organization thatbuttresses our ability to extend high-grade services.

We work actively to deliver an extensive lineup ofcommercial security services, centered on on-line security
systems. In recent years, such systems must not only offer
monitoring for irregularities to guarantee security andprevent fires, but also support the business activities ofsubscribers around the clock. In addition to boosting
contract volume, we continue to focus on quality, that is, onenhancing customer satisfaction by providing a variety ofhigh-value-added services that respond swiftly and flexibly
to the needs of subscribers.
The increasingly convenient System Security AZ
System Security AZ is an all-in-one on-line security systemthat helps manage risks by preventing crime and fires, aswell as improves work efficiency by facilitating themanagement of employee attendance, among others. Thissystem enables users to confirm security status and adjust
system settings remotely from a smartphone using a
dedicated app, earning high marks for convenience and easeof operation. AZ can also be integrated with the SECOM
Cloud Video Surveillance service, enabling users to manage
images captured using the system’s IP cameras in the cloudand confirm high-resolution live images and images
recorded when the system is armed or disarmed, or when
the sensor detects an irregularity, from a smartphone.
A prompt function to prevent users from forgetting to set
the system, and a notification function to confirm security
status at the time the system is set were recently added to
AZ, thereby reinforcing the effectiveness of protection.
Facility control is also now possible thanks to AZ’s dedicatedsmartphone app, allowing users to, for example, remotely
operate electric locks, automatic doors and light fixturesconnected to the system. We will also continue to improve
the safety and convenience of AZ and take advantage of its
expandability to develop and extend value-added services
that benefit the operations of subscribers.

Police Dept.

SECOM
3 Dispatch
emergency response

SECOM
Emergency
Depot

Technological prowess
The SECOM Intelligent Systems Laboratory conducts
research into new and core technologies, while the SECOM
Development Center capitalizes on these technologies todevelop highly reliable security systems. In addition tokeeping abreast of social imperatives and trends in criminal
activity, our R&D team guarantees that the invaluable
opinions and needs of subscribers communicated to oursales staff, emergency response personnel and other
employees in the course of their work are reflected in swift
and precise adjustments that further bolster the quality of
our on-line security systems.
Given the remarkable pace of technological evolution inrecent years, we are actively promoting open innovation tofacilitate the prompt application of the latest technologies toservices. Through collaboration with partners ranging frommajor companies to start-ups, we continue to think outside
the box to realize new services that recognize diverse
values.

Operating highlights
Commercial security services

Operational and control structure
We have established an incomparable operational and control
structure for offering on-line security systems through anationwide network. Our industry-leading network ofapproximately 2,700 emergency depots, the unerring
decision making and precise instructions of our highly
experienced control center staff, and the prompt actions of
our emergency response personnel ensure our ability toprovide swift, appropriate services.

System Security AZ

Sensor featuring advanced
sensing technologies

SECOM REPORT 2022

29

SECOM Today: Security Services

The launch of System Security AZ-Air for small andmedium-sized commercial facilities and offices
In July 2022, SECOM launched System Security AZ-Air, asecurity system optimized for small and medium-sizedcommercial facilities and offices. This system features adownsized controller that can be connected wirelessly to awide range of sensors, simplifying installation in offices withcomplex wiring, as well as in shops and restaurants where
aesthetics are an important consideration. Looking ahead,
we will actively propose this new system, which like System
Security AZ, AZ-Air enables users to check security status
and operate the system from a smartphone, thereby
ensuring excellent safety and functionality.
The mechanization of static guard services: Responding to
a declining labor force
With Japan’s workingage population
shrinking, securing asufficient labor force
is an urgent challenge
for the security
services industry. In
the area of static
guard services, it isalso important to
reduce the physicalReceptionist duties performed bydemands on individual
the AI-powered Virtual Keibi System
guards and improve
work environments. Amid concern that the ramifications of
this situation, notably difficulties in securing humanresources and spiraling labor costs, will drive up prices forstatic guard services, we are working to create new services
that leverage cutting-edge technologies.
In January 2022, we commenced sales of the AI-powered
Virtual Keibi System. This system features a life-sized virtual
character that appears on a large stationary mirror display
and performs security, receptionist and other duties, while
human guards as usual focus on emergency responses andother duties that require their expertise and experience. Using
the Virtual Keibi System to fulfill certain static guard service
responsibilities thus helps reinforce security while at thesame time increasing staffing efficiency and reducing costs.
Security robot cocobo, also launched in January 2022,
makes use of AI and 5G technologies to autonomously patrol
commercial facilities in place of security guards. Using AI
technology, cocobo analyzes video captured by its on-board
camera in real time, automatically notifying the facility’s

30

SECOM REPORT 2022

disaster prevention
center if it detects
unattended items
along its route. The
robot also makes useof a diverse range ofdata in the cloud—including Virtual
Keibi System andsurveillance camera
cocobo a security robot
images and data on
elevator and electric door lock status, as well as on thefacility itself and its location—and liaises with human guards,
ensuring highly effective security. Cocobo has already been
introduced at airports and large-scale urban complexes,
working together with human guards to enhance service
productivity and help lower security costs for customers.
Participation in the creation of an infrastructure for drones
for multiple purposes
Drones are expected to find use in fields requiring level 4
operation, that is, beyond-line-of-sight flight over urban andother populated areas. As an operator of private sector–use
security drones, in October 2021 we participated in a
successful urban-area level 4 demonstration test in Hyogo
Prefecture of drones for four different purposes:
pharmaceuticals transport, security patrol, smokestackinspection and aerial sports photography. In the years ahead,
we will continue to promote the realization of an effective
control infrastructure for fully autonomous drone flight.

Home security services
In addition to a compact desktop home controller, SECOM
Home Security NEO can be armed and disarmed remotelyfrom a smartphone, includes an automatic notification
feature that allows a subscriber to receive alerts on his or
her smartphone when the system is accessed by someone
leaving or entering the home, and can be linked with deviceson the IoT to facilitatea variety of services.
Such featurescontinue to reinforce
the popularity of thissystem, subscriptions
for which have risen
steadily since its
launch in 2017.
SECOM Home Security NEO

Cloud-based smartphone app underpins the popularity of
SECOM Monitoring Service for Seniors
With needs for services to protect
seniors escalating in Japan’s superaged society, in June 2021 westarted providing SECOM Monitoring
Service for Seniors as an optional
SECOM Home Security service that
benefits both seniors and theirfamilies. This service stores andanalyzes information from SECOM
Home Security sensors installed in
the entryways, windows and roomsof seniors’ homes in the cloud,making it possible for family
members to access this information
SECOM Monitoring Service
using a dedicated smartphone app
for Seniors smartphone app
to confirm any variations in daily
rhythms and activity levels (i.e., how many times the sensor
detects movement). Family members living apart can thus
keep an eye on their parents in an unobtrusive manner. Ifthey are concerned about their parents’ wellbeing, they canalso use the app to request the dispatch of SECOM
emergency response personnel for an in-person check.
For parents requiring closer observation, we are
currently developing sensors that detect changes in posture
due to, for example, falls and track breathing during sleep inreal time. We are conducting verification tests of thesesensors at a SECOM-operated nursing home, where they arebeing used to help monitor residents by extending andanalyzing crucial information that facilitates prompt
response and appropriate care, and look forward toachieving commercialization in the near future.
New app for Apple Watch and iPhone
With the aim of improving the user experiences of SECOM
Home Security subscribers, in February 2022 we beganoffering SECOM Cantabile,
an app for Apple Watch andiPhone. SECOM Cantabilealerts subscribers to arm or
disarm their home security
system when they are acertain distance away, which
they can do simply bytapping the app on theirApple Watch. The new app also stores Apple Watch healthdata, such as calories expended, steps taken, sleep time andblood oxygen level, to create a “health report” that thesubscriber can use in everyday health management. We willcontinue working to expand services that link SECOM Home
Security with Apple Watch.

Other security services
Two new fully automatic AEDs introduced in Japan
We began offering the SECOM AED Package Service in 2004,
becoming the first in Japan to extend automated external
defibrillators (AEDs) on a rental basis. Deployment of our
AEDs has risen rapidly in the years since. As of March 31,
2022, the number of lives saved using our AEDs had reachedan estimated 3,000. In December 2021, we introduced
AED 360P, a fully automatic unit that analyzes the patient’s
heart rhythm and automatically delivers an electric shock
if necessary, rather than requiring the rescuer to push theshock button. In February 2022, we launched AED 3250, afully automatic AED that can be managed online, meaningthat unit malfunctions, electrode pad expiration dates, battery
levels and other aspects of operational status, are monitored
online and data transmitted automatically to a server. We
will continue working to expand our lineup of AEDs with theaim of broadening installation and increasing lives saved byensuring these lifesaving kits are available to anyone andeveryone whenever and wherever they are needed.

Fully automatic AED 360P

Setting SECOM Cantabile

SECOM REPORT 2022

31

SECOM Today: Security Services

COCO-SECOM: Linking with a new smartphone appenhances convenience
Since its release in 2001, COCO-SECOM—Japan’s firstfull-scale location information system—has been used
for a broad range of purposes, including to confirm thewhereabouts of employees working outside the office andthe location of valuables, prevent vehicle theft, find missing
children and seniors, and to send alerts in the event of an
emergency. In March 2021, we revamped COCO-SECOM’s
dedicated portable transmitters and linked the system
to a newly developed smartphone app. The app notifies
a designated smartphone when an individual carrying atransmitter leaves home, or enters or exits a specific area,or when a vehicle fitted with an onboard transmitter moves
unexpectedly, greatly enhancing convenience. Looking
ahead, we will continue to capitalize on responsivenesscultivated over more than two decades of providing COCOSECOM to ensure reliable safety and peace of mind byhelping customers address challenges ranging fromresolving issues affecting their businesses to keeping watch
over individuals.

Overseas security services
Services provided in 13 countries and territories
We made our overseas debut in 1978, when we establisheda presence in Taiwan. Today, our overseas security services
business encompasses operations in 13 countries andterritories, through which we extend diverse services andproducts, notably on-line security systems with emergency
response services, customized to reflect local market needs.
Publicly listed Taiwan Secom, the largest security
services company in the Taiwanese market, offers a broad
lineup of security services and products, ranging from home
security to safety management systems for large-scale
facilities. The company is working actively to incorporate
new technologies, including introducing security that uses
wearable cameras and developing smartphone apps, withthe aim of improving services.
Our operations in the ROK are spearheaded by S1, whichis also publicly listed and the leading company in the local
security services market, and include the provision of a wide
variety of security services and building solutions, centeredon on-line security systems. S1 continues to garner praisefrom customers for its swift emergency response services,which it extends through approximately 740 emergency
depots, underscoring growth in subscriber numbers.
We have created an extensive security services networkin the People’s Republic of China (PRC) encompassing basesin 24 coastal and inland cities, through which we areworking to further expand sales. We have also set up a
manufacturing facility in Shanghai that produces security
equipment tailored to local market needs.
In Southeast Asia, SECOM Group companies in Thailand,
Malaysia, Singapore, Indonesia, Vietnam and Myanmar focus
on offering on-line security systems, local acceptance of
which continues to grow.

COCO-SECOM Mobile Security System (Location and Emergency Response)
GPS satellite

COCO-SECOM
Operations
CenterRequest forsearchSubscribers can initiate
searches using the Internet
or a smartphone applicationor can call SECOM to makea search request.

Notification of police(if warranted)

SECOM
Emergency
Depot

Policedepartment,
emergency
services

COCO-SECOM Transmitter
Device (vehicle-mounted)

COCO-SECOM Transmitter
Device (portable)

SECOM REPORT 2022

Efforts to expand operations in growing markets
With Japan’s population expected to continue shrinking, we
recognize that strengthening our operations in promisingoverseas markets is essential to ensuring sustainablegrowth going forward. We are working to accelerate theproliferation of on-line security systems—particularly in
Asia, which is home to rapidly growing wealthy and middle
classes—by creating services that better reflect regional
characteristics, as well as local market needs andsensibilities. We are also enhancing service quality byactively hiring and enhancing training for local staff, as well
as stepping up marketing to raise awareness of the SECOM
brand. Through these and other efforts, we will strive toincrease the percentage of consolidated net sales andoperating revenue accounted for by overseas security
services to more than 10%.
At our China Innovation Center and the ASEAN Innovation
Center, located in Shanghai and Bangkok, respectively, weare striving to devise systems that respond to market needs
by incorporating advanced technologies, as well as to foster
highly skilled engineers. We are also advancing thedevelopment of a highly convenient security system that
employs smartphones, as well as a platform for thedigitization of security services that is scheduled to belaunched in the PRC and in Southeast Asia.
In Thailand, we recently introduced a highly scalable
cloud-based on-line security system for small and mediumsized commercial customers, as well as for homes. We also
simultaneously released television, web and outdoor
advertisements, all of which have been met with a highly
positive response. Looking ahead, we plan to deploy
business management know-how accumulated in Thailand
in other countries and territories.
To expedite the expansion of our overseas operations, wehave established a new business development team that is
tasked with taking the initiative in exploring businessalliances and M&A proposals. By further popularizing ourdistinctively SECOM security services in the countries andterritories in which we operate, and by capitalizing on
opportunities in new geographic and business areas, we will
also seek to establish ANSHIN as a universally recognizedterm synonymous with peace of mind.

Positioning
information

Subscriber

32

We also offer a diverse array of security services in
Turkey, including safety management systems, forcustomers ranging from small and medium-sizedcompanies to large-scale facilities. In 2021, we opened an
R&D facility in the country that is developing systems thatmake broad use of IT.
Having set forth a policy of being the leading provider ofpremium security services tailored to advanced needs inAustralia, we provide high-grade services, including largescale systems integration, to customers across the
spectrum, from prominent financial institutions and largecommercial facilities to government agencies. In New
Zealand, we extend security services, as well as
maintenance and inspection services. Our high-performance
surveillance camera systems enjoy particularly solid
support from customers ranging from major supermarkets
to financial institutions.
Subsidiary Secom plc delivers high-grade on-line
security systems and other security services across theUnited Kingdom. The company has built a robust reputation,
earning the trust of government agencies, as well as leading
financial institutions and major corporations.

COCO-SECOM transmitter
Dispatch emergency
response personnel(if requested)

Security guard(PT. Secom Indonesia)

Control center(Secom (Malaysia) Sdn. Bhd.)

SECOM REPORT 2022

33

SECOM Today: Fire Protection Services

companies looking to conduct more effective fire drills, in
September 2021 Nohmi Bosai launched Immersive Fire
Experience VR: Panic in the Office. This virtual reality training
program uses flames and smoke to convey peril and fear, as
well as realistic movement and sound to communicate theconfusion that can be experienced by people caught up in afire. In addition to instilling a firm grasp of how hazardous afire can be and the importance of acting without hesitation
when a fire alarm sounds, this program seeks to increase
people’s motivation to hone their fire prevention know-how
and skills, as well as to encourage their active participationin drills.

Fire Protection Services(In billions of yen)

155.9

152.1

143.9

17.8
2020

Net sales andoperating revenue

13.1
2021

14.5
Operating income
2022

Operating highlights
This segment centers on the operations of Nohmi Bosai andNittan, which offer comprehensive, high-grade fire protection
systems encompassing the provision of automatic fire
alarms and fire extinguishing systems, as well as equipment
inspection and maintenance services. The two companies,
leaders in Japan’s fire protection services market, boast
competitive advantages derived from a wealth of experienceand know-how, and have established an integrated service
configuration encompassing everything from R&D to system
planning, manufacturing, installation and maintenance,
allowing them to extend services tailored to customer needs
for a wide range of applications, including office buildings,
production facilities, tunnels, cultural properties, ships
and homes.
In the area of automatic fire alarms, Nohmi Bosai andNittan strive to secure orders for new buildings and are
responding to replacement demand in the renovations
market by drawing on their solid track record and the trustof customers. In fire extinguishing systems, the companies’
efforts focus on responding to customer needs by drawing
on far-reaching know-how, technical prowess andinstallation capabilities to offer an ambitious lineup of
systems tailored to the unique risks and circumstances
faced by subscribers.

Test of fire extinguishing system (Nohmi Bosai)

34

SECOM REPORT 2022

Efforts to expand operations by developing and extending
new services
Nohmi Bosai is working to achieve sustainable growth not
only by strengthening its core businesses, notably thedelivery of fire protection systems, and inspection andmaintenance services, that comply with Japan’s Fire
Services Act, but also by broadening the scope of its
operations as a provider of integrated fire protection
solutions that address a diverse range of disasters.
Drawing on lessons learned from a spate of unforeseenfires and other disasters, companies have taken steps inrecent years to strengthen the effectiveness of their BCPs.
In May 2022, Nohmi Bosai reinforced the various functionsof its TASKis (“task information system”) cloud-based
disaster response support software, which assists in theprovision of emergency responses in the event of a fire,
earthquake or other disaster. The system is now alsoable to receive signals when disaster situations, including
earthquakes, floods and the failure of key equipment at
production facilities, are detected. This allows the integrated
observation of monitoring equipment installed in multiplesite buildings, as well as the sending of simultaneous
notifications to the preregistered smartphones of pertinent
individuals if an irregularity is detected, thereby reducing theburden on fire prevention and safety officers.
Going forward, Nohmi Bosai will continue to develop newservices that facilitate optimal fire prevention solutions, aswell as to enter new areas with the goal of addressing thechallenges faced by customers in all facets of fire detection
and prevention.
Launch of rentals of Immersive Fire Experience VR: Panicin the Office
To enhance the benefits of fire drills, it is important toensure that participants correctly understand the danger
and frightening nature of fires. In response to the needs ofImmersive Fire Experience: VR: Panic in the Office(Nohmi Bosai)

Consistently robust sales of B Catch Now
Nittan continues to receive brisk orders for the B Catch Now
indoor location information system, which was launched in
April 2020. This system uses signals from sensor beacons
installed inside a fire detector to pinpoint the location ofpeople even indoors where Global Positioning System (GPS)signals cannot reach. In the event of a fire, a push
notification is sent simultaneously to registered users’smartphones, thereby assisting initial responses, including
efforts to extinguish flames and evacuate people. On an

everyday basis, the system can be used to locate people
working in non-territorial offices and check the use ofconference spaces. In medical and long-term care facilities,
sensor beacons are attached to equipment and fixtures toprevent misplacement, optimizing management anddeployment. Customers can also use the system to collectand analyze workplace flow lines and working time, helping
to optimize personnel management and the placement ofpeople and equipment. Anticipating demand for use inlocating seniors and other vulnerable individuals, Nittan will
strive to provide card-based, tag-based and other systems
that do not require smartphones.
Firm orders for fire protection systems for renewableenergy–related facilities in Vietnam
Nittan has established bases in the United Kingdom, Sweden
and Vietnam, and continues to actively expand its overseas
presence. The company’s fire alarm systems, in particular,
have garnered praise outside Japan for ease of use andreliability, a reputation that, combined with the skill of
Nittan’s installers, continues to bolster adoption.
In Vietnam, investment in the construction of renewableenergy–related facilities is expanding amid an urgent needto address climate change. Nittan has received a series oforders for fire alarm systems for wind and solar power
generation facilities that comply with standards establishedby UL LLC for such facilities in North America. Nittan willcontinue to actively promote sales efforts that respond to
the needs of customers in this robust market.

Wind power facility with Nittan fire alarm system
in Vietnam’s Ninh Thuâ.n province (Nittan)
B Catch Now display of location information (left) andmovement data (right) (Nittan)

SECOM REPORT 2022

35

SECOM Today: Medical Services

Sakra World Hospital in Bengaluru, India, a general hospitalwith approximately 300 beds boasting a sophisticatedmedical care system and a highly skilled staff offering highly
attentive, advanced care, which continues to see stable
growth.

Medical Services(In billions of yen)

187.3

196.1

182.8

Net sales andoperating revenue

Personal care services
This category includes the operation of residences forseniors that bring together our expertise in security services
and our know-how in the provision of medical and personalcare. We also extend a variety of other services, including
visiting personal care and adult day care.

13.6
6.2
2020

3.9
2021

Operating income
2022

Operating highlights
In the belief that providing services that protect health andlife is the ultimate expression of our commitment todelivering safety and peace of mind, we have created a
medical services business that focuses on customers who
feel anxious about their health. This business encompasses
four categories: medical care, personal care, healthcare andpreventative care, and ICT-based medical services. We also
continue to leverage ICT to create seamless, integrated
community-based healthcare models encompassing support
for affiliated medical institutions and the extension of avariety of services, home nursing, pharmaceuticaldispensing, personal care, and health and preventative care.
Medical care services
Our medical care services business began in 1991 with thelaunch of home nursing services and pharmaceuticaldispensing services, both of which are available to patientsin the comfort of their own homes. Today, we assist in theprovision of home medical care by dispatching visiting

nurses from a nationwide network of 32 visiting nurse
stations to offer expert medical treatment and nursing carein the patient’s home under the direction of his or her
physician. We have also begun to dispatch physicaltherapists to extend home-based rehabilitation services. Our
pharmaceuticals dispensing services include fillingprescriptions at SECOM Pharmacy, as well as delivering
medications, medical supplies, such as infusion pumps, andinfusion lines and syringes for home parenteral nutrition(HPN), administered via central venous catheter, and medical
hygiene products needed by patients at home.
Our support for affiliated medical institutions centers on
20 partner hospitals and clinics in Japan extending highlevel acute care, convalescent rehabilitation and long-termcare. In addition, we sell and rent medical equipment andstrive to help reduce costs and improve the efficiency ofaffiliated medical institutions through joint purchasing andmanagement of pharmaceuticals. We also leverage ourbroad know-how in home medical care to assist with the
opening and operation of community clinics. We also operateHome Medical Services

Health and preventative care services
Maintaining and improving health, and enhancing quality oflife, are crucial in protecting against illness and the need for
personal care. Accordingly, we offer tailored healthmanagement services through, among others, telephonebased health consultations and the operation ofmembership-based club SECOM Health Care Club KENKO.
ICT-based medical services
These services center on the deployment of unique
networked services for medical institutions. Against a
shortage of diagnostic radiographers in Japan, the Hospi-net
remote image diagnosis support service is helping improve
the quality of medical care. We also offer services that makeuse of our secure information network to assist in theextension of high-grade medical services, including cloudbased medical report services SECOM Ubiquitous Electronic
Medical Record (EMR) and SECOM OWEL, and SECOM
LINKus, which makes it possible for information entered into

electric medical records tobe stored at a SECOM data
center and shared among
healthcare professionals.
Capitalizing on our
accumulated expertise inhome medical care and in
the provision of support to
Screen displaying
affiliated medical
SECOM Ubiquitous EMR
institutions, as well as our
extensive, distinctive management resources, we offer the
SECOM Vitalook remote medical support platform. SECOM
Vitalook collects and stores home medical care patients’ vital
sign data (e.g., pulse, blood pressure, body temperature andelectrocardiogram results) at a SECOM data center, enabling
physicians and nurses at contracted medical institutions toreview such data in real time and issue appropriate
instructions remotely. The urgent need to address COVID-19
and the acceleration of DX are giving rise to new medical
needs. In response, we are accelerating development aimed
at facilitating the effective deployment of SECOM Vitalookin hospitals.
We are also working to support sound hospitalmanagement by offering SECOM SMASH, a hospitalmanagement information analysis system that helps makerelated processes more visible. Looking ahead, we willcontinue to capitalize on ICT-based medical services that
support medical care and personal care in a super-agedsociety with a view to increasing the provision of suchservices, crucial to safety and peace of mind, in markets
around the world.

SECOM
Medical Care Institution

Prescription

Physician’s guidelines

Patient’s home

Nurse’s report

Coordination
Home Nursing
Services

Pharmaceutical
Dispensing and Home
Delivery Service(SECOM Visiting
Nurse Station)(SECOM Pharmacy)
SECOM Pharmacy

Consultation

Remote monitoring ofpatient’s condition
by healthcare professionals

Collection and storage of home medicalcare patient’s vital sign data
SECOM
data centerCollection and storage of vital sign data

Patient’s
deviceAutomatic alerts
Video calls

Prescription
Pharmaceutical delivery

36

SECOM REPORT 2022

Patient

Nurse visit
Outpatient care

Display of pertinent data

Contracted
hospitals

Relatedorganization

Sharing of information with related organizations

SECOM REPORT 2022

37

SECOM Today: Insurance Services

SECOM Today: Geospatial Information Services

Insurance Services

Geospatial Information Services(In billions of yen)

(In billions of yen)

61.4

54.9

46.9

9.3

8.5

-4.3
2020

2021

Recognizing that our ability to deliver true safety and peaceof mind depends on not only providing security services,which are preventative by nature, but also on looking after
people should misfortune strike, we offer a diverse array of
insurance policies. Secom General Insurance leverages theresources of the SECOM Group to develop and extend adiverse range of distinctive non-life insurance policies. Given
the increasing frequency of natural disasters in recent years,
Secom General Insurance is working to improve theprofitability of its fire insurance policies by ensuring
appropriate control of natural disaster–related risks. The
company is also reviewing its product portfolio with the aimof, among others, reinforcing sales of MEDCOM, anunrestricted cancer treatment policy, and of automotive
insurance.
A unique cancer treatment policy developed from theperspective of the subscriber
MEDCOM is a pioneering indemnity-based cancer treatment
policy developed in response to contemporary needs. In
addition to unlimited coverage for all inpatient hospitaltreatment, including that covered under Japan’s National
Health Insurance (NHI) scheme, as well as advanced medicalcare and care for which the individual usually bears thefinancial burden, MEDCOM also covers outpatient treatment
up to ¥10 million per five-year period. This allows thesubscriber to concentrate on treatment without having toworry about the economic implications thereof, underpinning
the steady expansion of subscriptions.
SECOM Anshin My Car: Backed by on-site support fromemergency response personnel
SECOM Anshin My Car is an automotive insurance policy that
includes around-the-clock access to on-site support fromSECOM emergency response personnel in the event of an

SECOM REPORT 2022

Net sales andoperating revenue

4.4

3.9
Operating income

2022

Operating highlights

38

3.0

Operating income

56.6

54.1

53.7

Net sales andoperating revenue

2020

accident if requested. This policy’s customer-focused
assistance, which also includes emergency response
personnel contacting the police and ambulance, confirming
the seriousness of the accident and photographing the site,
continues to earn high marks from customers.
Fire insurance policies with discounts for subscribers who
have installed security systems
Residential fire insurance policy SECOM Anshin My Homefeatures a discount on premiums for subscribers who haveinstalled an on-line home security system in recognition of
the fact that such systems reduce the risk of theft and fire.
The Security Discount Fire Policy for commercial premises,
including offices and retail facilities, which offers premium
discounts of up to 30% to subscribers who have installed acommercial on-line security system, reflecting the riskmitigating benefits of such systems, has earned high marks
for its enhanced coverage. Active efforts to propose fire
insurance when introducing on-line security systems topotential home and commercial security services customers
have bolstered appreciation for our unique policies, which
capitalize on Group strengths.

2021

2022

Operating highlights
Subsidiary Pasco Corporation collects geospatial data fromcommercial satellites, aircraft, drones and proprietary
vehicle- and ship-mounted sensors, among others, which it
integrates, processes and analyzes to provide a variety ofgeospatial information services. Pasco’s operations are
divided into services for public sector entities in Japan,
which account for approximately 80% of segment net sales
and operating revenue; services for domestic private sector
customers; and support services for developing countries
overseas. With the aim of enhancing national resilience andrealizing smart cities, Pasco is promoting the establishmentof real-time digital representations of physical assets in
virtual space using data captured by sensors and advanced
digital twin technology.
Drone-based automated public infrastructure patrol
monitoring
Accelerating efforts to leverage DX to improve efficiency andreduce labor requirements are crucial to ensuring themaintenance of public infrastructure and preventing its
degradation. In recent demonstration tests conducted withSECOM, developer of the SECOM Drone autonomous flying
surveillance robot, Pasco confirmed that the drone could be
used for inspections and monitoring even in locations thatare inaccessible to people. Pasco will continue to conduct
demonstration tests using drones with the aim of realizing
automated drone-based public infrastructure patrol
monitoring services.

development. In response to river flooding caused byfrequent torrential rainstorms, Pasco recently introduced
TDOT 3 GREEN (shown above), a drone-mountable green
light detection and ranging (LiDAR) system that allows thesimultaneous high-precision measurement of 3D
topographical data in water and on land, thereby enhancing
the efficiency of surveying and leveraging DX in the
management of infrastructure.
In response to issues pertaining to an aging
infrastructure and national resilience, Pasco developed andoperates the Real Dimension vehicle-mounted 3D roadcondition surveying system. The system measures 3D
coordinate data and road surface properties, helping
improve the efficiency and accuracy of efforts to maintain
important road infrastructure.
Recent years have also intensified needs related to waterarea surveying to gather topographical data for sea, riverand lake beds, essential to the maintenance of offshore wind
power generating facilities, as well as for dams and harbors.
To reinforce its water area measurement capabilities, Pasco
recently introduced a state-of-the-art multibeam sonar
system that facilitates the 3D measurement of underwater
topography up to a depth of 450 meters. Going forward,
Pasco will continue working to deploy new geospatial
information processing technologies in a wide range ofareas, from changing cities and topography to ocean floors,with the aim of helping address key social imperatives.

The challenge of deploying new geospatial information
processing technologies
Manga pamphlet for MEDCOM

In recent years, the collection and analysis of a wide range of
3D geospatial information using the latest technologies isincreasingly important to addressing social imperatives
related to natural disasters, energy issues and urban

Real Dimension vehicle-mounted 3D road condition
surveying system

SECOM REPORT 2022

39

SECOM Today: BPO and ICT Services

BPO and ICT Services(In billions of yen)

124.8

121.9

113.2

Net sales andoperating revenue

11.5

14.5

14.6
Operating income

2020

2021

2022

Operating highlights
This segment encompasses the operations of subsidiaries
Secom Trust Systems, which develops and provides ICT
services that deliver safety and peace of mind, as well as
make life more comfortable and convenient; At Tokyo, which
operates data centers that boast tailored business support
capabilities, outstanding reliability and connectivity; andTMJ, which extends high-grade contact center, back-officesupport and other BPO services. All three companies
endeavor to respond to the diverse needs of customers.
Large-scale disaster preparedness, information security
and cloud-based services
In addition to overseeing the development and operation of
IT systems for SECOM Group companies, Secom Trust
Systems leverages its ICT expertise, superior security androbust Secure Data Center to offer a variety of large-scaledisaster preparedness, information security and cloudbased services.
Large-scale disaster preparedness services include
assisting customers in the formulation of BCPs to ensureadvance preparations, the implementation of effective
immediate response measures and the prompt restart ofoperations in the aftermath of a major disaster. The SECOM
Safety Confirmation Service enables subscribers to swiftly
ascertain the safety of employees and their families anddamage to sites in the event of a major earthquake or otherdisaster or the failure of key infrastructure. As of March 31,
2022, this service was used by approximately 8,600
companies employing around 7.9 million individuals, making
it the most widely used crisis management service in Japan.
Information security services, which encompass
comprehensive, around-the-clock support to protect
customers’ information from cyber attacks, range fromadvance diagnostics and preventative measures tomonitoring and the implementation of countermeasures in

40

SECOM REPORT 2022

the event of an incident. Secom Trust Systems also
capitalize on its competitive advantages as a certification
authority, responsible for the management of cryptographic
keys, to guarantee the safe and secure transmission of
information using devices on the IoT. With far-reachingchanges, notably the declining use of personal seals; theexpansion of remote work; and the growing popularity ofprocedures that don’t require face-to-face contact (including
electronic signatures, time stamps and electronic seals),trust services* are attracting heightened attention in Japan.
Secom Trust Systems is striving to ensure that its platform
for the provision of trust services is the choice forgovernment and private sector cloud-based electronic
contract services.
Secom Trust Systems also offers a variety of cloudbased services that improve the efficiency and convenienceof customers’ operations, and help reduce costs, including a
document digitization service that digitizes contracts andminutes of meetings in compliance with related legislations,and personnel/salary/labor management services that
accommodate various work styles flexibly. In December
2021, SECOM Shift Scheduler, an AI-powered service that
automatically generates optimal shift rosters, was linked
with third-party attendance management system KING OF
TIME, the leader in Japan’s market for such systems, further
enhancing convenience and efficiency for customers.
Going forward, Secom Trust Systems will continue torespond to DX-related needs and increasingly diverse work
styles by creating and extending convenient and secure ICT
services.

Data center services
Data center operator At Tokyo capitalizes on its more than
two decades of experience and operational know-how todeliver uninterrupted, around-the-clock data center services
that have earned a reputation for world-class quality andreliability. In addition to the technological capabilities andin-house configuration necessary to support zero-downtime
operations, At Tokyo boasts flexible and expandable external
connectivity as a global hub, creating an important IT
infrastructure for companies for which system outages
would significantly impact society. In response todiversifying market needs related to rapid digitalization
across the country, At Tokyo—which had originally focused
its efforts to establish data centers on Tokyo—opened its firstdata center in Fukuoka in November 2021 and its third
facility in Osaka in April 2022. The company also plans toopen a data center in Hokkaido in the autumn of 2022. A
hyperscale urban data center is also scheduled to open
in the Tokyo metropolitan area in 2024, bolstering thecompany’s ability to address rising demand for data
center services.
At Tokyo’s data centers serve as network hubs, bringing
together multiple domestic and overseas service providers
and telecommunications carriers. Leveraging thesecapabilities, the company also offers ATBeX (“At Tokyo
Business eXchange”) a service platform that facilitates
flexible, low-latency, cost-effective access to megacloud andon-premises services offered by these enterprises. In
summer 2022, At Tokyo will launch ATBeX Fukuoka Access
Point in Kyushu, which will increase the ATBeX platform’s
wide accessibility.

high-grade BPO services that ensure security and peace ofmind continues to increase. BPO services company TMJ ishighly rated by financial institutions and a wide range ofother companies for its extensive contact center and backoffice support services.
For customers with business models involving brickand-mortar retail facilities that users visit in person,
reconsidering customer service staff and improving
operational efficiency are key challenges, underscored byefforts to improve operational efficiency by introducing
cashless transactions and self-checkouts, as well as theaccelerated introduction of unattended facilities. In response,
TMJ has begun offering service counter support forunattended facilities that make it possible to conduct facial
and ID verification remotely using video images and thus toserve customers online. This enables consolidation of theservice counter operations of several facilities, which helps
to optimize operating costs and standardize service quality.
TMJ also extends support for online customer service andthe unattended operation of retail facilities, from crucial
business support systems and the preparation of manuals toactual operational assistance.
With the expansion of mobility-related business, asevidenced by the rising popularity of car sharing, among
others, TMJ recently opened a specialized mobility as aservice (MaaS) and mobility business solutions center in
Sapporo. Looking ahead, the company will continue toreinforce its operational know-how to broaden this new
facility’s role as a dedicated provider of diverse services that
supports next-generation mobility-related services.

BPO services
Against a backdrop characterized by a declining labor force
and the social changes brought by COVID-19, demand forOnline service counter
support for unattended
facilities (TMJ)*Trust services are services used to verify individuals, organizations and data
online and prevent the falsification of information and spoofing. In lines with
the EU Regulation 910/2014, commonly called eIDAS (for “electronic
identification (eID), authentication and trust services (AS)”), Japan’s Ministryof Internal Affairs and Communications is spearheading comprehensive
studies aimed at securing interoperability with other countries and crossborder compliance.
At Tokyo data center

SECOM REPORT 2022

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