August 21, 2015
Japan Airport Terminal Co., Ltd.
Tokyo International Air Terminal Corp.

Tokyo International Airport Haneda Receives
5-Star Airport Status in Skytrax’s Global Airport Ranking
for Second Consecutive YearRating 2012

Tokyo International Airport Haneda1 was recently awarded 5-Star Airport status, the highest
ranking, in the Global Airport Ranking conducted by Skytrax2 of the UK. This is the second
consecutive year for the airport to receive the accolade.
Last year, Haneda received particularly high evaluations for access and user-friendly
terminal facilities, among other categories. Over the past year, the airport has worked hard to
improve the customer experience even further in both domestic and international terminals.
Improvements included new commercial facilities, Japan’s first transit hotel, new information
displays and baggage carts, and Japanese-style omotenashi (hospitality) customer
satisfaction campaigns.
Thanks to strong customer support, this year Haneda received high evaluations in a wider
variety of categories than ever before. These included expanded international-domestictransfer facilities, enhanced functionality and content of the airport’s website, and the highlevels of service offered in the airport’s shopping and food and beverage facilities.
The airport’s entire management team and staff will continue to work constantly to changeand adapt. Working together with the entire industry, we will aim for even greater heights,
striving to provide seamless service between domestic and international flights and further
improvements in the functionality of the passenger terminals to provide five-star service totravelers from around the world.
Notes
1.

The domestic terminals (terminals 1 and 2) at Tokyo International Airport Haneda are managed andoperated by Japan Airport Terminal Co., Ltd. The International Terminal at Tokyo International Airport
Haneda is managed and operated by Tokyo International Air Terminal Corporation.

2.

Established in 1989, Skytrax is an air transport research company based in the UK. It rates airports andairlines around the world based on a wide range of assessment items.

For more information
Japan Airport Terminal Co., Ltd. (Public Relations Div.)Tokyo International Air Terminal Corporation (Corporate Planning)(9:00–17:30; excl. Sat., Sun., and holidays)

Tel: +81-3-5757-8030
Tel: +81-3-6428-5901
ŧRankings (from the Skytrax website)l Official Skytrax 5-Star Airports | Global Airport Ranking
Tokyo International Airport Haneda (Domestic Terminals 1 and 2 andInternational Terminal) / Japan
Hong Kong International Airport / China
Incheon International Airport / South Korea
Singapore Changi Airport / Singapore
Munich International Airport / Germany
Referencesl World’s Best Domestic Airport 2015 (Overall Ranking of Domestic Airports)
Rank

Airport / Country

1

Tokyo International Airport Haneda (Domestic Terminals
1 and 2) / Japan

2

Shanghai Hongqiao International Airport / China

3

Durban King Shaka International Airport / South Africal World’s Best Airports Security Processing 2015 (Ranking by Category)
Rank

Airport / Country

1

Tokyo International Airport Haneda (Domestic Terminals
1 and 2 and International Terminal) / Japan

2

Copenhagen International Airport / Denmark

3

Narita International Airport / Japan

Skytrax Website
http://www.worldairportawards.com/
Official SKYTRAX 5-Star Airports | Global Airport Ranking
http://www.airlinequality.com/news/hnd_5Star.htm
http://www.airlinequality.com/AirportRanking/hnd.htm

World’s Best Domestic Airport
http://www.worldairportawards.com/Awards/worlds_best_domestic_airports.html
World’s Best Airports Security Processing
http://www.worldairportawards.com/Awards/best_airport_security.html

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