MOBILITy · BenefITS In TÜV RHeInLAnD-QUALITyTÜV Rheinland Certified Body and Paint
Workshop Program

The collision repair market globally is facing various tendencies, such as: Challenging vehicle technologies and the need for ongoing investments in equipment and training Upcoming Hybrid- and Electric vehicle technology
 Demanding end users regarding quality and service – especially in emerging markets.
 Insurers aiming to lower collision repair and overall claims cost to stay competitive in difficult
market environments.
 Tight relationships between insurers and vehicle manufacturers on a global level

Quality

Facility

Systems/Processes &Procedures

Image/Suitability/efficiency

Management

Body shop Processes

Paint shop Processes

Systems/Procedures

Systems/Procedures

Systems/Procedures

Body shop Equipment& Consumables

Paint shop Equipment& Consumables

Suitability & Maintenance

Suitability & Maintenance

The TÜV Rheinland Approved Body and Paint Workshop Program is
supported by innovative and web based IT applications giving therespective stakeholders an easy access to all the relevant information.

Within our BP Program TÜV Rheinland supports related
stakeholders to define and agree on standards and rules
and to finally implement and supervise continuously itscompliance. After having been successfully audited BP
Shops may receive respective evidence, receive onsiteconsulting and/or training, depending on our customer
needs. Our customers may have easy access to all audit
results of their BP shop network through a web based
IT tool.
Through our global presence in more than 65 countries
on all continents TÜV Rheinland is able to accompany
stakeholders not only in Europe but, and also in
emerging markets.

10.2012

SafetyProcesses/Procedures

The final aim is to align the partly opposed demands
from the different stakeholders – arising from thetendencies. Our modular BP Program is adaptable toevery market and brand with clear and transparent
standards, respecting major rules of the entire collision
repair process within BP Shops or even in 4S dealerships
with integrated and subcontracted BP business.
It is the fundamental base to ensure high quality repairs
on one hand and efficient claims processes and highcustomer service on the other hand.

® TÜV, TUEV and TUV are registered trademarks. Utilisation and application requires prior approval.

Therefore the TÜV Rheinland Certified Body and Paint
Workshop Program has been initiated. The Program isaddressed to motors insurers, ﬂeets, OEM’s and theirdealership-networks as well as to independent BP Shopnetworks in order to support to: establish After Sales Standards to existing
BP Shop networks
 further qualify and monitor already existing
BP Shop networks
 initially set up, qualify and monitor new
BP Shop networks

MOBILITy · Benefits IN TÜV RHEINLAND-QUALITyTÜV Rheinland Certified Body and Paint
Workshop Program

3. (On-site) Consultancy of BP shops to become
Quick in-line with the standards
4. Training of BP shop staff to comply with theStandards (generic or individual)
5. BP Mystery shopping to continuously verify thecompliance with the standards and finally measure
the program impact on customer satisfaction

BP shops and dealerships:
 Efficient organization and processes Capacity improvements
 Customer satisfaction and -loyalty
 Sustainable support
 Quality improvements
 Parts, labor and revenue increase State of the art After Sales service range
 New service customers
Vehicle manufacturers:
 Increase or brand image/recognition
 Parts sales increase Decrease of related warranty costs Customer satisfaction and -loyalty
 Network-Capacity improvements
 Standardized services New service customers
 Used brand vehicle value retention
End user: Low immobilization times
 High customer satisfaction through high service
and -repair quality
 Safe, road worthy vehicles
 Vehicle value retention

TÜV Rheinland Mobilität
Am Grauen Stein
51105 Köln
global-csa-mobility@de.tuv.com
www.tuv.com

10.2012

2. Auditing of BP Shop networks according tostandards (defined/adapted by TÜV Rheinland orgiven by the customer)Your benefits:
Motor Insurers and Fleets: Efficient claims processes
 Definition and monitoring of SLA
 Customer satisfaction and -loyalty Exclusive services
 Sustainable Quality® TÜV, TUEV and TUV are registered trademarks. Utilisation and application requires prior approval.

Our services:
1. Definition or adaptation of TÜV Rheinland
standards according to local and/or customer
requirements:
 Facilities
 Tools, Equipment, Consumables
 Management, Staff, Training Service and –Sales, Marketing
 After Sales Processes and Organization
 Quality
 Electric- and Hybrid Vehicle Services
 BP Supplier