SPECIAL FEATURE

SECOM’s Social System Industry vision is to offer amultitude of integrated services and systems that makelife more secure, convenient and pleasant, thereby helping to create a new social infrastructure. To this end,
we have built on our foundation in the security services
field by expanding into information services, medicalservices, education services, non-life insurance and GISservices. We will continue to incorporate new services
and systems as we pick up the pace of our efforts to realize the full potential of the Social System Industry.

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SPECIAL FEATURE

Building the Social System Industry

Information
Services
Security
Services

Non-Life
Insurance
GIS
Services

Education
Services

MedicalServices

systems that combine electronic monitoring andhuman response. We have built up a solid positionof trust with subscribers to these services, which
use SECOM monitoring equipment installed on
the subscriber’s premises and linked on-line to a
SECOM control center. In the event of a problem,
staff at the control center are alerted and immediately dispatch personnel. Our unique businessmodel has enabled us to secure a sound financial
position and build one of the nation’s largest
information and communications networks.

SECOM offers services in six major categories.
The following pages offer a brief glance at theprogress we have achieved in bringing the Social
System Industry closer to realization.

Security Services
Since its establishment, SECOM has built a solid
operating foundation in the security services fieldby developing and popularizing groundbreaking
systems and services. The driving force behind ouradvancement has been on-line centralized security
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SPECIAL FEATURE

and equipment malfunctions—as well as lifestylesupport services, including home banking, homeshopping and medical consultation via the system’s
multimedia interface. With this service, we havetaken great strides toward our goal of having customers go to SECOM first to respond to a varietyof needs. To realize this, we will continue toincorporate new functions from the information,medical, education, non-life insurance and GIS
fields seamlessly into our security systems. We willfurther develop security services as the platform
for further growth in these areas throughout
SECOM.

Capitalizing on these two important assets, wehave built a solid foundation upon which to build
the Social System Industry.
We have not limited our focus in this field tosecurity services. For the workplace, we offer acomprehensive range of services encompassing thedesign and manufacture of sensors and otherequipment, installation and maintenance. We arealso emphasizing security systems for the home asa key channel for the Social System Industry. Our
flagship service, SECOM HOME SECURITY
PLUS, for example, provides our standard security
functions—such as 24-hour monitoring andresponse to fires, gas leaks, intrusions, emergencies

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Internet and intranet services, with Secom
Trust.net to provide solutions to the growing
e-commerce needs of our customers.
As the needs of society evolve in the information age and cyber security takes on added
importance in our daily lives, we are adapting oursecurity paradigm to embrace cyber security alongwith our traditional services for guarding the lives
and physical assets of subscribers. We believe thismarket will continue to grow, and SECOM will
step up its efforts to provide security and peace ofmind in cyberspace.

Information Services
Systems integration services and cable TV services
have long been the pillars of our information services operations, and with the burgeoning
demand for on-line security created by the growthof the Internet, we have established cyber security
as a natural extension of our physical security
services. Recently, we restructured our information
services to concentrate cyber security services at
Secom Trust.net. We also plan to link Secom
Information System Co., Ltd., which specializes in

Medical Services
We see medical and health care as an inherent partof our mission to provide security and peace ofmind, and our entry into the medical services fieldreflects this view. We believe people should haveaccess to home-based alternatives to hospital treatment. Accordingly, we have begun offering medical services with a focus on home health care.
Today, in-home nursing and pharmaceutical services are the backbone of these operations.
Nursing services involve qualified nurses visiting
patients at home to administer medical care under
the direction of the patient’s primary doctor, while
pharmaceutical services involve delivery of prescribed medicines prepared in the Secom
Pharmacy, a certified dispensary, to the homes ofthe patients.
We also developed the Medidata on-line home
medical support system, which uses our information and communications network to relay test

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integrated services digital network (ISDN) fromthe examination center to the SECOM Hospinet
Center for analysis. Diagnosticians at the center
then provide medical consultation to the institution that requisitioned the test.
We plan to continue expanding and reinforcing our medical services to respond to the increasingly diverse needs of people seeking to live
healthier and more rewarding lives. At the sametime, we will strive to improve our grasp of market
needs and our capabilities in this field throughrelated operations, namely nursing home management, herbal remedy preparation and distribution
operations, and health food mail-order sales,
thereby enhancing the scope of this essential
component of the Social System Industry.

results conducted with self-administered analyticalequipment provided on a rental basis. Such data as
blood pressure, heartbeat and blood sugar levels is
first relayed to our nursing centers, where it ischecked daily, and then reported periodically tothe patient’s doctor. Our nursing centers also
provide round-the-clock telephone medical consultation services that offer patients convalescingat home constant access to medical expertise.
The Hospinet service is a remote image diagnosis support service provided to subscribing medical institutions. When a participating institution
requests diagnosis of a magnetic resonance imaging (MRI) or computed tomography (CT) scan ofa patient, the image data is sent via high-speed

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Education Services
We consider education to be an essential component of the Social System Industry because of its
fundamental role in enriching people’s lives.
Attracted by the rapid introduction of computers
into schools in recent years, Secom Lines has
expanded its lineup of on-line educational software.
The Lines School Internet Series, for example, iscapable of blocking access to sites and material
deemed offensive to children. The series includes
Lines Navi, which allows students to access onlyWeb sites designated by the teacher; Lines
Classroom, which enables entire classes to create
Web sites; and Lines Mail, which allows classes tosend e-mail to other schools.
The use of computers in education is expected
to continue increasing in the 21st century. Bydeveloping new software to support class-basedlearning with computers, we intend to keep
abreast of the trends and broaden our lineup ofexcellent and easy-to-use classroom tools.

Non-Life Insurance Services
We also offer up to a 30% discount on ourfire insurance policy if the policyholder subscribes
to a SECOM monitored security service. Thesavings on this policy correspond to the amountof risk reduced by having a monitored securitysystem, providing subscribers with a policy that ismore competitively priced.
We intend to continue combining our insurance and security operations in unique ways tocreate innovative policies that set new standards
for insurance services.

With our entry into the non-life insurance field, weare now able to offer our centralized security system
subscribers a comprehensive service package that
ensures total protection in the event of loss-causing
incidents. Secom General Insurance draws on
SECOM’s resources to offer distinctive policies.
The Secom My Car Insurance policy, for example,
is the first in Japan to offer round-the-clock on-site
emergency services, including the dispatch ofSECOM staff to the site of accidents involving
policyholders.
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GIS Services

analysis and such decisions as the optimal positioning of store branches. We have already used
this system to support our area marketing andemergency response services, which have begun toshow increased accuracy and efficiency as a result.
By developing additional applications for GIS
services, we will expand the scope of the Social
System Industry, enabling us to develop services
that further contribute to security, convenienceand peace of mind.

SECOM entered the aerial survey and GIS fieldby becoming a major shareholder in domestic
market leader Pasco, a Tokyo Stock ExchangeFirst Section-listed company that surveys Japanusing aerial photographs superimposed on map
data, providing a range of essential services. By
combining such data as area population, land
prices and transportation networks with maps
and GIS data, we expect to add further value toexisting services and products.
Pasco recently launched the Management
Navigation Service, which integrates maps withmanagement information support systems. Various
data can be superimposed on the digital maps provided by the service to support management

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SECOM CO., LTD. Annual Report 2000