CUSTOMER CARE

NEAR YOU, WHEREVER YOU ARE, WITH MORE THAN
200 CONTACTS CONVERSANT IN 10 LANGUAGES.

The Art of Grinding.

A member of the UNITED GRINDING Group23OUR MACHINERY RANGEABOUT USOUR PORTFOLIO CONTAINS THE RIGHT MACHINE FOR ANY GRINDING TASKUNITED GRINDING Group is one of the world’s
leading manufacturers of grinding, eroding,laser, and measuring machines, as well as machine tools for additive manufacturing. Withroughly 2.300 employees at more than 20 manufacturing, service, andsales locations, the group is organized in a customer-oriented and efficient way.
Through its MÄGERLE, BLOHM, JUNG, STUDER, SCHAUDT, MIKROSA,WALTER, EWAG, and IRPD brands, as well as competence centers inAmerica and Asia, UNITED GRINDING offers broad application expertise, a large product portfolio, and a full range of services for the production of high-precision components.

Fritz Studer AG, founded in 1912, produces
standard machines and individual systemsolutions for high precision cylindrical grinding of small to medium-sized work pieces.
The customers belong mostly to the Machine Tool, Tool-and-Die, Automotive, Aerospace, Pneumatic/Hydraulics, Electronics, Medical andWatch Industries.
As a market and technology leader with approximately 25’000 machinesdelivered worldwide for universal, external, internal as well as form
grinding applications, STUDER stands for quality and precision over thepast decades. In addition, STUDER also provides Software and Hardware
solutions as well as a wide range of pre- and after sales services.

Conventional cylindrical grinding machines: the electrically andhydraulically controlled universal cylindrical grinding machines remain
highly popular for a wide range of grinding tasks.
Universal external cylindrical grinding machines: universal cylindrical grinding machines for medium-sized workpieces. The modular
system offers everything from a simple machine to a complex grinding
system.
Production external cylindrical grinding machines: for largescale
production, we supply single-purpose machines with optimized grinding cycles and maximum availability.
Combination grinding machines: STUDER grinding machines, can beconfigured as flexible hard fine machining centers. As a result, multiple
tasks (such as hard turning, milling, measuring, grinding, and severalothers) can be completed in a single clamping.

FRITZ STUDER AG IN THUN AND BIEL
HEADQUARTERS IN THUN

BIEL
Competence Centerinternal grinding

Research &Development

Production

Flow assembly +Sub-AssemblyTechnology Center

Customer Care

Manufacturing

Customer Center
System assembly

Main entrance
Machine overhaul

Universal internal cylindrical grinding machines: the correct machine for any application. For single-part or series production and smallor large workpieces. Up to four spindles on the turret are a match for
any task.
Production internal cylindrical grinding machines: We set standards in internal, face, and external grinding of chucked parts. Themodular, flexible spindle arrangement enables an optimum machine
configuration for everything from custom to large-scale production.
Radius internal cylindrical grinding machines: Machines with automatic B axis for internal, face, external, taper, and radius grinding, for
extremely flexible machining of chucked parts.

4OVERVIEW OF OUR SERVICES

AUTOMATIONDIGITIZATION

Faster, more accurate, and more cost-efficient machining is only one of
the advantages of automating grinding processes. We develop standard loading systems such as easyLoad, ecoLoad, smartLoad, roboLoad, uniLoad, and insertLoad.

With the C.O.R.E. OS, you are ready for the digital future. This uniform
software architecture enables the smooth exchange of data between
UNITED GRINDING machines, and with the built-in umati interface thatis possible with third-party systems as well.

SOFTWARE

CUSTOMER CARE

Produce more economically thanks to STUDER software. Our software
reduces your production costs through shorter set-up, programming,and grinding times and ensures maximum machine availability.

Support throughout the entire service life of the machine. Help lines
and over 130 service technicians are available to you worldwide at yourdisposal.

APPLICATIONSBLUEPLUS

We conduct more than 400 customer-specific grinding tests each year
to establish all kinds of grinding applications that make our customers
even more successful.

Development and application of technologies and processes to saveenergy and costs. Energy-efficient manufacturing and production concepts.

DOCUMENTATIONRESEARCH AND DEVELOPMENT

Precise and systematic documentation is important to us. That is why
we maintain more than 3000 documents in 21 languages, including
programming instructions, user manuals, technical documentation, etc.

Numerous qualified technical personnel work daily on research anddevelopment of existing and new technologies. That is how STUDER
developed the proven mineral casting Granitan® for the machine base.

SWISS PRODUCTIONQUALITY

Core expertise in cylindrical grinding, fine milling, surface grinding, andfine machining. All production on the unique flow assembly+.

Extensive knowledge of technology and processes acquired over many
decades. Certification to ISO 9001, ISO 14001, and VDA 6.4.

67

CUSTOMER CARE – NEAR YOU, WHEREVER YOU ARE
STUDER is a market and technology leader in universal, external,internal and form grinding. To make sure things stay this way, you haveaccess to over 200 contact partners who are conversant in 10 languages.

Our regional service managers and technical spare parts consultants
are available to you by telephone at our main office in Thun. Our qualified service engineers are stationed across Europe and can be with youin the shortest possible time.

89OUR CUSTOMER CARE SERVICESOUR CUSTOMER CARE PORTFOLIOTOP MACHINE AVAILABIITY WITH CUSTOM SUPPORTWith a STUDER machine, you have a product of the highest quality. In order to ensure that your STUDER machine operates flawlessly for a longtime and delivers highly accurate grinding results, we have developed our Customer Care concept. Following commissioning of the machine, awide range of product and services are available to fulfill any and all of your needs.

COMMISSIONING
We commission your new machine and train your operating personnel. Experience of several hundred commissioning
procedures a year ensures a smooth start of production.
Ensure specifications after transport
If requested, we organize the ideal transportation and deal with all formalities. As an option, a shock sensor can bemounted on the machine to determine whether damage has occurred during transport prior to commissioning.
Function check acc. to checklist
During commissioning of your machine, we check all functions according to a machine-specific checklist.

SALE / NEW MACHINE

Acceptance with protocol
The commissioning is based on a detailed acceptance protocol.

COMMISSIONING
Ensure the jointly defined performance
Ensure specifications after transport
Function check acc. to checklist
Acceptance with protocol

PREVENTION
Good preventive measures help you to prevent unplanned machine failures and thus reduce operating costs over themachine's entire lifetime.

PREVENTION

EMERGENCIES

Prevent downtimes
Maintenance contract
Service Monitor
Service Academy

End downtimes
Remote Service
Global engineer network
Global spare parts availability

STUDER
Customer Care

Maintenance contract
During maintenance, any defects and potential faults are identified and wear parts are replaced. This ensures regular
documentation of the current condition of the machine.
Service Monitor
The digital Service Monitor knows when the recommended maintenance work recommended in the operating manualis due and informs you reliably and on time. The Service Monitor displays the maintenance due date of all connectedmachines.
Service Academy
The Service Academy runs regular training and further education courses for our service engineers.
Customers benefits from efficient, high-quality service calls.

ADDITIONAL SERVICESOUTPUT

Counter utilization fluctuations
Production Monitor
Process engineering
Upgrades/retrofits
Automation

Ensure consistent output
OverhaulWarranty extension

1011

EMERGENCIESOUTPUT

Should the machine stop working, despite good prevention, we can support you in the shortest possible time thanks toour services.

Thanks to our services, your machine will work as reliably as on day one after many years.

Remote Service
Our digital Remote Service is an integrated solution for language-independent, quick, and system-specific support foryour machine. Request STUDER expert support at a click – completely without any need for travel.
Global engineer network
Over 70 of our qualified service engineers are stationed across Europe and can be with you in the shortest possibletime. Worldwide there are additionally another 110 service technicians available through our representatives too.

Machine and assembly overhaul
After many years of intensive use of your STUDER machine, we offer the option to restore your machine or assembly
to a good-as-new condition.
Warranty extension
You can extend the warranty by 12 or 24 months on favorable terms.

Global spare parts availability
At our high-bay warehouse at STUDER with 2’000 storage slots, we stock over 30’000 original spare parts.
We supply over 15’000 spare parts to 52 countries every year.

ADDITIONAL SERVICES
Respond quickly and flexibly to changing market needs, whether it be process consulting, reconfiguration or automation.
We can re-configure your machine to meet any needs.
Production Monitor
The digital Production Monitor gives you immediate insights into the efficiency of your production process – at any
time and from anywhere. It supports you in its role as a reliable 24/7 monitoring service.
Process engineeringWith a complete custom solution for any grinding task, you automatically receive our full knowledge of grinding processes. Our software also helps you to reduce production costs.
Upgrades/retrofits
STUDER machines can always be upgraded with the latest functions, ensuring they remain the state of the art.
Examples include high speed machining, in-process measurement, or rotary dressing.
Automation
Boost your machine's productivity by retrofitting loading/unloading systems that, thanks to their modular design, canbe precisely matched to your machine use and machining processes.

Find your personal contact
on our website.
s tuder.com/servicecontact

Customer Care · Printed in Switzerland · V3 · 04/2024 · enFritz Studer AG3602 Thun
Switzerland
Tel. +41 33 439 11 11
info@studer.com
studer.com

ISO 9001
VDA6.4certified

SWISS
MADE