Hotel Royal Classic Osaka
Privacy Policy
1. Requesting personal information
In the cases listed below, Royal Classic Co., Ltd. (hereafter referred to as “the Company” ) requests and receives personal information directly from customers and fromcompanies such as travel agencies under agreements concluded with the Company.
(1) Hotel accommodation reservation and stay.
(2) Restaurant reservation and use.
(3) Applications, reservations, use of facilities, inquiries, and requests for information related to weddings, banquets, and hospitality services.
(4) Responses to questionnaire surveys for service improvements and marketing purposes.
(5) Solicitation for miscellaneous events.
(6) Other cases (If the Company requests the personal information of customers for purposes other than stated above, disclosure of the purpose and content will be provided inadvance and information provision will be limited to the minimum necessary.)
2. Acquisition methods of personal information
The Company uses the following methods for the acquisition of personal information.
(1) Acquisition directly from customers --- By telephone, in writing (including electronic records), business cards, oral communication, Internet, etc.
(2) Acquisition from persons duly authorized by customers --- Introduction providers, tour operators, allied service providers, and package product booking intermediaries.
(3) Acquisition from published information media --- Internet, newspapers, telephone directories, books, and other publications, etc.
3. Purposes of use of personal information
The Company uses acquired personal information for the following purposes.
(1) Transactions involving facilities and merchandise of the Company (hotel accommodation, banquets, restaurant and catering services, sales of goods, other incidental
provision or sales of goods, provision of services, implementation of events, etc.), transactions between the Company and its allied business operators, and other related
matters in connection with communication, merchandise shipments, payment and settlement.
(2) For the dissemination of event information, advertisement, marketing mail, and questionnaire surveys, etc., to customers by email, postal mail, door-to-door delivery,telephone, facsimile, and by other means, in connection with the sales and marketing activities of the Company, its tenants (restaurants, stores, sales and information
counters, and businesses, etc., run by business operators other than the Company, with shops or tenancies based on due authorization located on sites or in buildings owned or
operated by the Company), and allied business operators.
(3) With respect to services, etc., related to the Company, tenants, and the facilities and merchandise of allied businesses, to obtain and analyze usage status information for suchservices, etc., for the purpose of their improvement, development, and marketing, etc.
(4) With regard to cookies, IP addresses, browser types, and access date and time, etc., logged by the Company website, to ensure appropriate information provision and securityof the website, and to conduct statistical analysis concerning the website’ s maintenance management and usage status.

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Hotel Royal Classic Osaka
Privacy Policy(5) For the creation, provision, and preservation of hotel room guest lists as stipulated in laws and regulations.
(6) For responding to inquiries and requests, etc., reaching the Company.
(7) In cases other than the above, provided that the consent of customers has been obtained.
4. Legal basis of the use of personal information
The legal basis for the use of personal information by the Company, as a rule, is provided by the consent of customers. In cases where the use of personal information occurs
without the consent of customers, the legal basis is provided by the necessity of use for the fulfillment of agreements with customers; the necessity of use for the performance ofprocedures in accordance with customers’ requests before an agreement is concluded; the necessity of use for the protection of legitimate interests claimed by the Company or athird party; or the necessity of use for compliance with legal duties to be observed by the Company. The said legitimate interests claimed by the Company or a third party applies
to the growth of operating income through marketing and service improvements, etc., and improvements to the convenience and security, etc., of the website of the Company.
5. Types of personal information
Personal information acquired and held by the Hotel includes the following.
(1) Basic information on customers (street address, name, sex, date of birth, nationality, e-mail address, telephone number, facsimile number, and mailing address, etc.)(2) Additional information on customers (occupation, employer information (company name, street address, telephone number, department, position) date of marriage,
information on family members (name, lineal relation, date of birth), etc.)(3) Payment information (credit card number, bank account information, billing address, etc.)(4) Service usage information (facility usage information, merchandise purchasing information, etc.)(5) Communication details (e-mails, website form inputs, facsimiles, telephone notes, letters, contents of questionnaire survey responses, etc.)(6) Information collected using security systems (security cameras, card keys, etc.)(7) Information automatically collected on the Hotel’ s website (cookie, IP address, type of browser, access date and time, etc.)(8) Hotel guest registry information (street address, name, occupation, nationality, passport number, age, prior-day accommodation location, destination location, arrival date andtime, departure date and time, name of guest room, etc.)
6. Personal information required to be provided by staying guests
In order to provide customers with hotel accommodation services, the Hotel requires the following information. Notably, hotel guest registry information is subject to astatutory compulsory 3-year retention period. If this information is not provided, the Hotel may not be able to provide hotel accommodation services to the customer
concerned.
(1) Basic customer information (address, name, sex, date of birth, nationality, e-mail address, telephone number, facsimile number, mailing address etc.)(2) Hotel guest registry information (street address, name, occupation, nationality, passport number, age, prior-day accommodation location, destination location, arrival date andtime, departure date and time, name of guest room, etc.)
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Hotel Royal Classic OsakaPrivacy Policy
7. Protection and management of personal information
the Company practices appropriate personal information management and takes utmost care to prevent leakage of customer information.
(1) The Company specifies persons responsible for the handling of personal information and restricts the number of information handling personnel to the minimum necessary.
(2) The Company strives to prevent unauthorized access, loss, destruction, tampering, and leakage, etc., of personal information and implements necessary safety management
measures.
(3) If personal information processing, etc., is outsourced to an external service provider, the Company will select a provider judged to have an appropriate level of data
management, prescribe by written agreement requirements pertaining to the handling of personal information, etc., and take all necessary measures to ensure the safety ofinformation.
8. Provision and disclosure of personal information
Personal information provided by customers will not be provided or disclosed to any third party except in the following cases:(1) Outsourcing to external service providers with whom the Company has concluded an agreement prohibiting the use of personal information other than for the services
contracted by the Company.
(2) In cases where customers have given prior consent.
(3) In necessary cases based on laws and regulations.
9. Transfer of personal information held within the EEA (European Economic Area: EU Member States and Iceland, Norway, and Liechtenstein)
Personal information acquired by the Company outside of Japan is subject to transfer to Japan for the performance of agreements concluded with individual residents in the EEA
area (in the remainder of this article, “customers” ) or for the execution of procedures in accordance with the wishes of customers prior to the conclusion of an agreement. Japan
has received a determination from the European Commission that Japan guarantees an adequate level of protection of personal information and accordingly, the Company uses
appropriate measures to ensure security and confidentiality in the handling of personal information of customers.
10. Retention period of personal information
The Company holds personal information only for the periods necessary to achieve its purpose of use, and takes measures to safely eliminate or anonymize personal information
within a reasonable time span after the passing of the retention period.
11. Requests for access to personal information, correction or deletion of personal information, and restrictions on the use of personal information; objection to the use of personalinformation; data portability Customers have the following statutory rights against the Company. Customers can exercise these rights by using the form on the Company’ s
website or by contacting the Company’ s personal information inquiry desk. the Company will respond to such requests in good faith, after conducting personal identity
verification ascertaining that the exercise is made by the customer concerned.
(1) Right of access to personal information
The right to establish whether the personal information of the customer is being used, and if so, the right to access that personal information and related incidental information.
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Hotel Royal Classic Osaka
Privacy Policy(2) Right of correction of personal information
The right to have incorrect personal information of a customer corrected.
(3) Right of deletion of personal information
The right in certain cases to have personal information of a customer deleted.
(4) Right of restriction of use of personal information
The right in certain cases to restrict the use of personal information of a customer.
(5) Right of objection to the use of personal information
The right to object to the use of personal information of a customer when that use is predicated on legitimate interests claimed by the Company or a third party.
(6) Right of data portability
The right to receive personal data provided to the Company in a form that is structured for commonly used machine readability, or to transfer the personal data to a different
business operator without resistance from the Company.
12. Withdrawal of consent
Customers can, at any time, withdraw their consent concerning the use of personal information. This withdrawal of consent has no legal effect on any consent-based use of
personal information that occurred before consent was withdrawn. Customers can withdraw their consent by contacting the Company’ s personal information inquiry desk.
13. Appeals to regulators
Customers can, with regard to the handling of personal information by the Company, file an appeal with regulators at the national, regional, or international levels, in accordancewith laws and regulations.
14. Automated decisions by profiling, etc.
The Company passes no decisions solely based on automated handling, such as the profiling of personal information.
15. Regulations concerning the handling of personal information
The Company establishes, reviews as necessary, and continuously improves internal regulations concerning the protection and handling of personal information based onstandards referencing laws, regulations, and guidelines, etc.
16. Use of Cookies
Cookies are used on parts of this website. Cookies are small data files transmitted between a website server and the user's web browser. Cookies can enhance users' use of thiswebsite by saving their preferences while they are visiting this website. Cookies are widely used as a standard website technology and are used on many websites for the purposeof providing users with useful functions. Although cookies identify the browsers used by website users, they do not contain personal information from which individual users canbe identified and are used only to ascertain browsing status.

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Hotel Royal Classic Osaka
Privacy Policy
17. Use of Google Analytics
This website uses Google Analytics to analyze how visitors use the site. Google Analytics uses cookies to aggregate website traffic data without identifying individual users.
Please refer to Google's website for the Google Analytics terms of service and private policy. The Company assumes no responsibility whatsoever for any lossresulting from the use of Google Analytics.
18. Warranty and Limitation of Liability
This website includes links to external websites. The Company assumes no responsibility for personal information protection on linked websites or their content.
19. Compliance with laws and regulations, etc.
The Company observes laws, regulations, standards, and internal rules relevant to the handling of personal information.
20. Inquiry Desk
The Company maintains the following inquiry desk concerning personal information.
Hotel Royal Classic Osaka, General Affairs Office
4-3-3, Namba, CHuo-ku, Osaka, 542-0076 JAPAN | Phone: +81-6-6633-0030

Revised April 1, 2022

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As of June 1st, 2021
Hotel Royal Classic Osaka Privacy Policy and Social Media Policy
Royal Classic Co., Ltd. (hereafter referred to as “the Company”) determines rules listed below since the company operates an official account throughsocial media (Instagram, Facebook, YouTube, etc.)
1. Operation Principle
The company operates an official account in order to dispatch information for promoting sales of our products, services and promotions.
The company dispatches information cautiously by understanding the fact that information sent through social media is open to the general public, andonce sent it will be impossible to be completely deleted.
The company will strive to act responsibly by listening carefully to every user’s comment.
2. Applicable Target
This policy applies to people (hereafter referred to as “the User”) who browse and use the company’s official account. Further, by browsing and using
the official account, the user agrees to this policy. The company employees (officers, employees in employment relationships, temporary dispatchedemployees included) observe the in-house regulations of privacy policy and social media usage established by the company apart from various laws andthis policy.
3. Prohibited Matters
Acts listed below toward the official account are prohibited. Posts and comments including prohibited acts may be deleted at our discretion and the user's
account may be blocked. Users will not be notified on this occasion.
(1) Act hindering the official account’s operation(2) Act violating laws and regulations, public order and morality, or act of providing information that is contrary to public order and morality

P. 1(3) Act violating human rights or privacy of other users or the company employees(4) Act infringing trademark right, upon copyright of others and the company(5) Act violating terms of use which is laid down by social media(6) Other acts that the company considers inappropriate
4. Disclaimer(1) The company may change or terminate the content of the official account without notice. After changing the content, only the content after the change
will be valid, and the previous content will be invalid.
(2) The company does not take any responsibility or liability for any damage caused to the user regarding the change or cancellation of the operation of
the official account or the use of the official account regardless of any reasons.
(3) The company does not guarantee the accuracy or validity of the information provided by the official account.
5. Basis Laws and Jurisdiction
The interpretation and application of this policy shall be governed by the laws of Japan. In addition, any disputes arising from the use of social media
shall be submitted to the exclusive jurisdiction of the Osaka District Court as the court of the first instance.
6. Inquiry and Response
In principle, the company will not reply to inquiries via social media.

Inquiry Desk
Inquiry Desk of the social media
Hotel Royal Classic Osaka, Homepage Representative
Inquiry Form: https://hotel-royalclassic.jp/contact/form
TEL: +81-6633-0033

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