CASE STUDYGreen Office Partner
Green Office Partner provides managed print services, digitaltransformation, robotic process automation, and document management
consulting for client sites across North America. They are a top-tier
Xerox partner providing printer fleet management solutions.

The Challenge
Green Office Partner is a continuous improvement company seeking todrive cost savings and enhance customer outcomes for its customers. When
company leaders were introduced to CareAR’s SXM (Service Experience
Management) platform, they immediately recognized the impact that this AI,
ML, and AR technology could bring to their customers.
Green Office Partner wanted to reduce service calls to the service desk byenabling their customers to resolve simple issues by scanning a QR codeand providing immediate instructions on their mobile phones. By enhancing
customer capabilities to self-solve, Green Office Partner wanted customers tohave a better customer and improved printer utilization at a reduced cost.

Green Office Partner isreducing the number ofcalls to service agents byassisting customers toself-solve most standard
issues reducing our service
costs while improving
key printer uptimeperformance metrics.

The Solution
Green Office Partner decided to test CareAR with a selected premier customer,a healthcare provider organization with hundreds of clinics with nearly 2,000
Xerox printers deployed across a broad geography. Using CareAR’s SXM Platform
Green Office Partner estimated that it could save this customer alone over $700K
annually in printer downtime with additional qualitative impacts on customer andemployee satisfaction.
Using CareAR, Green Office Partner can deliver real-time visual support tocustomers, but the greatest advantage is enabling our customers to self-solve
printer issues by supplying guided troubleshooting and instructions using a QR
code placed right on the printer allowing the customer to scan the code andreceive immediate directions on how to solve the problem.
With positive results from this initial deployment, Green Office Partner is looking
for innovative ways to improve customer education using CareAR Instruct andhas developed a business case for using CareAR SXM to reduce the lost time inmeetings associated with conference room technology troubleshooting that iscosting their customer millions of dollars annually in lost time and inefficiencies.

© CareAR, A Xerox Company, 2024. All Rights Reserved.

Case Study: Green Office Partner

Results with CareAR“CareAR is helping Green Office Partner reduce printerdowntime directly impacting our customer’s clinicaloperations and enhancing patient satisfaction. Green OfficePartner is reducing the number of calls to service agentsby assisting customers to self-solve most standard issues
reducing our service costs while improving key printer uptime
performance metrics. Finally, as our name indicates, “GreenOffice Partner”, we are all about achieving key sustainability
goals for ourselves and our customers. With each avoided
dispatch of a technician, we are reducing the carbon
footprint. ““We are constantly looking for innovative ways to differentiate our services and to add value for ourcustomers. We realized that we could save our customers millions of dollars in recovered downtime not only
in print fleet management costs but in other areas of our customers’ businesses such as conference room
technology utilization.”
Chris Gallagher,
Co-founder, Green Officer Partner

About CareAR

About Green Office Partner

CareAR, A Xerox Company, is the Service Experience
Management (SXM) leader. We make expertise
accessible instantly for users through remote, live
visual augmented reality and AI-driven interactions,instructions, and insights as part of a seamless digital
workflow experience. CareAR sets the benchmark for
the SXM category by bridging skills gaps, acceleratingknowledge transfers, providing greater operational
efficiencies, and enhancing customer outcomes andsafety. Learn more at CareAR.com.

Green Office Partner was founded in 2012 by Todd and Chris
Gallagher and named to the Inc. 5000 “Fastest GrowingPrivate Companies in America”, Green Office Partner,
headquartered in Chicago, with satellite offices in Los
Angeles and Kansas City, is a national boutique provider ofManaged Print Services, Intelligent Process Automation, andDocument Management Consulting. We specialize in multilocation, enterprise environments, for national and regionalorganizations, offering a single platform and point of contact
to manage all our clients’ document workflow needs.
Learn more at: https://www.greenofficepartner.com

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