SUSTAINABILITYREPORT2019

TABLE OF
CONTENTSABOUTTHIS REPORTABOUT THIS REPORT

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1.

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MESSAGE FROM OUR CEO

2.

ABOUT ONE
2.1
Company profile
2.2 Our Core Values		2.2.1 ONE’s Business Credo		
2.2.2 ONE Code of Conduct		
2.2.3 Supply chain and Procurement
2.3 Memberships and associations
		2.3.1 Our commitment to the UN Global Compact Principles
		
2.3.2 Other memberships, associations, certificates and awards
2.4 Our Governance		2.4.1 Risk Management

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3.

STAKEHOLDER ENGAGEMENT AND MATERIALITY ASSESSMENT
3.1
Our Approach to Sustainability
3.2 Stakeholder Engagement
3.3 ONE’s Material issues

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4.

A RESPONSIBLE BUSINESS PARTNER
4.1
Our approach to be a Responsible Business Partner
4.2 Anti-corruption
4.3 Tax practices and transparency
4.4 Customer service

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DELIVERING SAFETY AND SECURITY
5.1
Safe Transportation

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5.
6.

COMMITMENT TO THE ENVIRONMENT
6.1
Greenhouse Gas (GHG) Emissions and Other Emissions
6.2 Energy Efficiency in Ships
		6.2.1 Monthly vessel performance report		
6.2.2 Efforts to reduce energy consumption in ships
6.3 Oil and Chemical Spills

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7.

PROTECTING AND EMPOWERING PEOPLE
7.1
Hotline System
7.2
Diversity and Inclusion		
7.2.1 Anti-Discrimination and Harassment
7.3
Occupational Health and Safety

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8.

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OUR CONTRIBUTION TO SOCIETYGRI STANDARDS INDEX: GRI-REFERENCED
General Disclosures
Topic Specific Disclosures

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This is Ocean Network
Express’s (ONE) second annual
sustainability report, and the firstwhich uses guidance from the
Global Reporting Initiative (GRI)
sustainability reporting standards.
The scope of ONE’s Sustainability
Report 2019 covers ONE’s Global
Headquarters (GHQ) in Singapore
for the period from 1st January 2018
to 31st December 2018.
This report is GRI-referenced. The list of standards
referenced can be found in the GRI Content Index section at
the end of the report.
There are no restatements of information and we havenot sought external assurance at this time. Please shareany feedback on our sustainability report or sustainability
practices by contacting sustainability@one-line.com

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MESSAGEFROM OUR CEO
Since outlining our position and commitments
on key environmental and social issues,
our latest sustainability report covers the actions
we have undertaken during the year alongside
the launch of our operations in April 2018.
Dear reader,
In 2018, we published our first sustainability report as
we prepared for the launch of Ocean Network Express(ONE), sending a strong message about the importanceof integrating responsible and sustainable businesspractices into our foundation. Since outlining our positionand commitments on key environmental and social issues,
our latest sustainability report covers the actions we haveundertaken during the year alongside the launch of ouroperations in April 2018.
The global maritime industry’s key purpose is the safe andefficient transportation of commodities and manufactured
products to and from every corner of the globe. We
recognise that operating in a responsible and sustainable
manner is critical to ensuring efficiency and safety. With
this in mind, we have reached out to engage with selectedinternal and external stakeholders to understand theirviews on the environmental, social and governance (ESG)
issues that matter most to our business. This resulted innine identified areas material for us to address, including
greenhouse gas and other emissions, energy efficiency inships, health and safety, anti-corruption, and tax practices
and transparency. Setting up systems to manage andmonitor these material areas were at the core of oursustainability activities in 2018.
Our overarching Business Credo and Code of Conductdetailed in Section 2 of this report underpins ourcommitment to advance the global situation on humanrights, labour standards, corruption and the protection of
the environment. ONE is committed to the United Nations
Ten Principles and is an active member of the UN Global
Compact Network Singapore.

OCEAN NETWORK EXPRESS (ONE)In January 2020, a global sulphur limit, MARPOL 2020, isdue to be implemented to reduce the amount of sulphuroxide emitting from ships. ONE is actively preparing forthis regulation and will be fully compliant. We have added
a section on MARPOL 2020 to our sustainability report, tomake our stance clear to our valuable stakeholders.
Climate change remains a key risk issue for the shipping
industry. We have successfully set up an environmental
management system which achieved ISO 14001
certification in Q4 2018. ONE strives to play our part as a
global citizen by putting ambitious CO2 reduction targets
in place, aiming to cut our CO2 emissions (in gram/teu-km)
by 25% by 2030 and further to 50% by 2050 from a 2018baseline.
The health and safety of our employees, ensuring nondiscrimination, and actively contributing to our local
communities, constitute the focal points of our social
efforts. All employees worldwide have access to thewhistleblowing hotline to report any incidences that
contravene our stance on safety and fair treatment. We
continue to monitor employee health and safety and nondiscrimination, starting with providing data in this report on
those working in our global headquarters in Singapore.
Last but not least, as a global liner company, we
have leveraged our core business by providing freetransportation of goods to communities in need andcontinue to contribute towards meaningful environmental
and educational activities.
Looking forward to 2019, we will continue to enhance ourrisk management activities and communicate our progresson ESG issues openly and transparently.
Best Regards,
Jeremy Nixon
Chief Executive Officer

SUSTAINABILITY REPORT 2019

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ABOUT
ONE
Ocean Network Express (ONE) is a container
shipping company which offers an extensive
liner network service portfolio covering morethan 110 countries internationally.
2.1

COMPANY PROFILE

Ocean Network Express (ONE) is a container shipping
company which offers an extensive liner network service
portfolio covering more than 110 countries internationally.
ONE was established through the formal integration of thecontainer shipping services of three of Japan’s shipping
companies Kawasaki Kisen Kaisha, Ltd. (K Line), Mitsui
O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). ONE
was setup in Singapore on 7 July 2017 and operations for
our liner transport services began on 1 April 2018.
NYK owns a 38% holding in ONE while MOL and K Lineown 31% each. ONE reported US$ 11 billion in net sales for
its first operational year (April 2018 to March 2019).
As of end March 2019, our fleet size stood at 1,552,000
TEU, making us the 6th largest in the world. Operations
are performed through a fleet of 224 vessels with aservice network covering over 130 services loops aroundthe world. Our fleet includes 30 super-large ships, definedas container-ships with 20,000 TEU and 14,000 TEU
capacity, one of the largest in the world.
ONE works predominately with businesses from alarge variety of industries, offering end-to-end shipping
services including providing clients with online accessto information on service maps, vessel schedules andthe ability to track their cargo. Our shipping services
include capability to transport container types such as Dry
containers for general cargo, Reefer containers capableof maintaining the temperature of frozen, chilled or warm
cargo, Flat Rack containers for heavy lift, over-height and/or over-width cargo and Open Top cargo for over-height
and/or lengthy cargo.
Since our last sustainability report in 2018 (based on 2017
information), the main significant change would be thestart of operational activities across our five Regional
Headquarters (RHQs) and numerous Local Offices. Asof end 2018, ONE has a staff strength of close to 8,000
across the globe.

2.2

OUR CORE VALUESONE has eight Core Values which guide the work that
we do (see page 7). These values are embodied in our
Business Credo, Code of Conduct and various policies
and is further supported by our continued commitment to
the UN Global Compact Principles and various sustainablebusiness related memberships and affiliations.

ONE’S CORE VALUES

2.2.1

ONE’S BUSINESS CREDO

ONE recognises our role in providing safe and reliable
services for a broad range of trade and commercial
activities that impact businesses and local economies. We
work hard to improve our services in ways that not only
meet our customers’ expectations and maintain their trust,
but also place safety, environmental and social issues at
the heart of the way we conduct business.
We strive to respect human rights, comply with laws andordinances and adhere to international rules and theirunderlying spirit in our business activities at both domestic
and international levels. This ambition to be a responsible
business partner forms the basis of our sustainability
efforts and is reflected in our Business Credo which
guides our day to day business actions.
Our Business Credo enshrines eight principles reflecting
how we want to do business. (see page 8)

OCEAN NETWORK EXPRESS (ONE)

LEAN & AGILE
Breaking throughconventions to makeideas into reality quickly

BEST PRACTICE
Continuing to improveourselves based on theknowledge cultivated bythree shipping companies
to deliver the best
services

CHALLENGE
RELIABILITY
Exploiting individual
Delivering stable, sustainable
strengths and continuing and professional services
to meet challenge without
fear of failure

QUALITY
Pursuing the best qualitythat always exceeds
customer expectations

TEAMWORK
Respect individual
diversity to build a teamthat can work together tocreate new value

INNOVATION
Delivering services
that contribute to thecustomer’s businessthrough self-innovationand creativity

SUSTAINABILITY REPORT 2019

CUSTOMERSATISFACTION
Focus on customer
needs well and deliver
satisfaction that exceeds
expectations

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ONE BUSINESS CREDO

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Various companywide policies to support these businessprinciples include our Code of Conduct, Whistleblowing
and Anti-Bribery policy, Procurement and Supply Chain
guidelines, Environmental, and Human Resources (HR)policies. Further information on some of these policies
which constitute the management of anti-corruption andtransparency, supply chain, the environment and healthand safety can be found in the later sections of this report.

1. GOOD FAITH BUSINESS ACTIVITIESWe respect national competition laws, engage in business practices that are fair, transparent, freely
competitive, and appropriate, and do not tolerate bribery or corruption in any form.

2. ENVIRONMENTAL AND SAFETY INITIATIVES

We undertake initiatives to enhance safety and to preserve the marine environment and natural
ecosystems, and seek to develop and refine safe, environment-friendly transportation technologies.

3. ENHANCED SECURITY

We have established strong security measures to prevent the disruption and abuse of international
logistics networks, prohibiting any type of illegal activity and the unauthorized access and leakage of
information.

4. COMPLIANCE WITH LAWS AND ORDINANCES, RESPECT FOR HUMAN RIGHTS
We recognize our role in society and act in a manner that is fair and just by complying with national laws
and ordinances and international norms. Corporate activities should adhere to social mores, respecthuman rights, honour local customs and practices, and address the concerns and interestsof stakeholders.

5. EXCLUSION OF ANTISOCIAL ACTIVITIESWe resolutely stand against all antisocial forces and organizations that threaten the order and safety ofcivic life.

6. DISCLOSURE OF INFORMATION AND COMMUNICATION WITH SOCIETY

We disclose corporate information in a proactive and fair manner, rigorously protect and manage
the privacy and personal information of our customers, employees and everyone involved in ourbusiness activities.

7. SOCIAL CONTRIBUTION ACTIVITIESWe proactively contribute to social activities as a good corporate citizen.

8. PRESERVATION OF FAVOURABLE WORK ENVIRONMENTS

EXAMPLES OF RELEVANT POLICIESSANCTION GUIDELINES

ONE has developed sanction guidelines outlining countries with whom business and trade is prohibitedand those with whom any business or trade requires due diligence screening. Cargo should not be formilitary use or transformable to weapons. All due diligence checks must be saved for record purposes.
CREDO PRINCIPLES SUPPORTED:• Enhanced security• Compliance with laws and ordinances, respect for human rights• Exclusion of antisocial activities

ANTI-COMPETITION POLICYONE has developed a policy guideline for any meetings or social gatherings with our competitors toassist our staff in navigating meetings and conversations with sensitivity and integrity.
CREDO PRINCIPLES SUPPORTED:• Good faith business activities• Compliance with laws and ordinances, respect for human rights

POLICY FOR INFORMATION CONTROLAs ONE was created through the integration of three Japanese parent company’s (3Js) container
shipping businesses, measures have been put in place through this policy to ensure the provision,
reception and/or exchange of sensitive information of 3J’s non-integrated businesses (e.g. logistics,
warehousing etc. services) is strictly prohibited.
CREDO PRINCIPLES SUPPORTED:• Good faith business activities• Compliance with laws and ordinances, respect for human rights

We respect the diversity, individuality, and humanity of employees and facilitate the activities of
a diverse workforce. We make every effort to preserve favourable work environments.

The Business Credo and above-mentioned policies areprovided to all GHQ, RHQ and local office staff throughONE’s internal Policies and Guidelines staff portal.

OCEAN NETWORK EXPRESS (ONE)

Employees complete e-learning modules which include aquiz section by the GHQ Legal team relating to the Credo
and abovementioned policies.

SUSTAINABILITY REPORT 2019• Improvement of Service Quality, Pursuit of Safety, andPreservation of the Natural Environment• Fair Business Activities• Prohibition of Conflict of Interest• Respect for Human Rights and Diversity of Cultures• Relationship with Society• Assurance of a Safe and Healthy Work Environment• Treatment of Information• Responsibility of Top Management• Report and Consultation of Suspicious Behaviour
The Code of Conduct is provided to all employees throughONE’s internal Policies and Guidelines staff portal andcompulsory e-learning.

2.2.3

SUPPLY CHAIN AND PROCUREMENTONE recognises that it is impossible for us to succeed
alone and we strive to work with business partners whoshare similar business values. In December 2018, ONElaunched a Supply Chain Management Guideline after
initial operations were launched in April 2018. ONE
procurement divisions have since undergone training
sessions on this Guideline.
The guide is intended for all business partners in vessel
and cargo handling operations, ship and terminal
management, bunker services, repairs and dismantling

The guide calls for ONE suppliers to:• Respect human rights, particularly around employee
health and safety and labour rights.
• Comply with local and international codes of practice,covering the areas of corporate governance including
issues of anti-competition, anti-bribery and preventionof money laundering.
• Provide safe and trusted services, training employees
to undertake activities such as operation of machinerysafely and have established emergency response
capabilities.
• Improve environmental practices including the
reduction of resource and energy consumption.
• Manage and protect intellectual property andinformation responsibly.

Our Procurement Policy encourages ONE employees tomake purchasing decisions through:• Fair evaluation• Compliance with laws and social norms• Upholding social responsibilities such as respect forhuman rights, safety and environmental protection• Pursuing optimal quality and reasonable cost
We look to strengthen commitment on these policies
in 2019 by getting employee signoff on the policies,
encourage greater involvement of the procurement
department and further encourage business partners tocommit to the principles by ratifying the Supply Chain
Management Guideline on our business partner portal.

2.3

MEMBERSHIPS AND ASSOCIATIONS

2.3.1

OUR COMMITMENT TO THE UN
GLOBAL COMPACT
PRINCIPLES
In line with the values
outlined in our Business

OCEAN NETWORK EXPRESS (ONE)

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AN
CORR TIUPT
ION

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The guide proposes that ONE suppliers incorporatecompany systems and encourage management andemployee awareness around the above issues.
In addition to the Supply Chain Management Guideline,
we have created an internal Procurement Policy which has
been disseminated to all procurement related divisions.

AN

HTS
G
I
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continued as a member in 2018. ONE supports the ten
UNGC Principles and we continue to work on our efforts inrelation to the Principles:

HUMAN RIGHTS

Principle 1: Businesses
should support andrespect the protection ofinternationally proclaimed
human rights.
Principle 2: Businesses
should make sure thatthey are not complicit inhuman rights abuses.

T

The Code of Conduct is the fundamental company policythat sets out principles, regulations, and applicable laws
as a guideline in accordance with the Business Credo. All
ONE directors and employees are expected to perform
day-to-day business activities with the mindset of providing
reliable service and compliance (compliance with laws,
company regulations, and social and ethical norms) inaccordance with the Code of Conduct. The Code of
Conduct covers:

Credo, ONE first joined Global Compact Network
Singapore (GCNS), the local chapter of the United Nations
Global Compact (UNGC) network, in 2017 and have

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IR O N M E N

ONE CODE OF CONDUCTand partners rendering other services to ONE. Terminal
operators, ship owners and bunker suppliers are three
supplier groups that are most important for ONE, without
whom core business activities cannot take place.

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M

2.2.2

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ENV

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LABOUR

Principle 3: Businesses
should uphold thefreedom of associationand the effective
recognition of the right tocollective bargaining.
Principle 4: Businesses
should uphold theelimination of all forms offorced and compulsory
labor.
Principle 5: Businesses
should uphold the effective
abolition of child labor.

ENVIRONMENT

Principle 7: Businesses
should support aprecautionary approach toenvironmental challenges.
Principle 8: Businesses
should undertake
initiatives to promote
greater environmental
responsibility.

ANTI-CORRUPTION

Principle 10: Businesses
should work against
corruption in all its forms,
including extortion andbribery.

Principle 9: Businesses
should encourage thedevelopment and diffusionof environmentally friendly
technologies.

Principle 6: Businesses
should upholdthe elimination of
discrimination in respectof employment andoccupation.
Coverage of our efforts on the above issues can be foundin the following corresponding sections of the report:• HUMAN RIGHTS – Responsible Business Partner
section of this report which looks at our Code of

Conduct, Procurement and Supply Chain management
policies and practices.
• LABOUR – Diversity Inclusion and Occupational Healthand Safety sections of the report

SUSTAINABILITY REPORT 2019

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• ENVIRONMENT – Segment on our Commitment to
the Environment which covers our material topics ofEmissions, Energy and Oil and Chemical spills.
• ANTI-CORRUPTION – Responsible Business Partner
section of the report which covers our material topics ofanti-corruption and transparency.

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As a corporate member of UNGC Singapore, ONE
acknowledges the importance of the 17 global
Sustainable Development Goals (SDGs). We will explore
the possibility of mapping our business efforts to the
SDGs in the coming years.

Los Angeles to cut ship emissions and reduce pollutants
to improve air quality as well as reduce the risk of ship
striking on whales around the region.
ISO14001 (ENVIRONMENT MANAGEMENT SYSTEM)
ISO 14001 is an international
EMS standard set by theInternational Organizationfor Standardization (ISO).
We have received ourISO14001:2015 certificate in2018 from ClassNK.
WORLD SHIPPING COUNCIL
ONE is a member of theWorld Shipping Council, a
trade group representing
the international shipping
industry. As a member,
ONE collaborates with othercompanies and governments
to develop actionable solutions for global transportation
issues and promote environmental stewardship.

2.3.2

OTHER MEMBERSHIPS,ASSOCIATIONS, CERTIFICATES
AND AWARDSAt ONE, we recognise that partnership is an important
aspect of achieving our sustainable and responsible
business ambitions. We are proud members/partners ofthese other organisations whom we believe share our key
values:
CLEAN CARGO
Clean Cargo is a business-tobusiness leadership initiative thatinvolves major brands, cargo
carriers, and freight forwarders
dedicated to reducing theenvironmental impacts of global
goods transportation andpromoting responsible shipping.
This is the first year ONE is a member of Clean Cargo.

GLOBAL MARITIME FORUM
ONE is a signatory to the Global Maritime Forum’s Callfor Action on the decarbonization of shipping in line with
the International Maritime Organization’s (IMO) strategy.
The Global Maritime Forum is an international non-profit
organization committed to promoting the shipping industry.

2.4

OUR GOVERNANCE

ONE’s Holding Company (Hold Co) in Japan oversees thegovernance of the global headquarters in Singapore (ONE
GHQ). As a company registered in Japan, Hold Co is held
to comply with the Companies Act, Corporate Governancecode and Financial Instrument and Exchange Act which
includes the need for an audit by external auditors forinternal control systems.
ONE’s presence through regional offices, branches,
subsidiaries and joint-ventures span the globe, and ONE
GHQ oversees the governance with delegation to regional
headquarters (RHQs).

ECOVADIS SILVER CSR RATING
EcoVadis, a trusted provider ofbusiness sustainability ratings,
intelligence and collaborative
performance improvement
tools for global supply chainsawarded ONE with a Silver rating
for our CSR efforts in July 2018.
The EcoVadis Corporate Social
Responsibility (CSR) rating methodology is to measure
the quality of a company’s CSR management system –through its policies, actions, and results.
VESSEL SPEED REDUCTION (VSR)
INCENTIVE PROGRAM
ONE has achieved Bronze andSilver award under the VSR
Incentive Program, in Santa
Barbara Channel Region and San
Francisco Bay Area, respectively.
VSR is an initiative by the Port of

OCEAN NETWORK EXPRESS (ONE)SUSTAINABILITY REPORT 2019

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HOLDINGCOMPANY(HoldCo)

HoldCoShareholder
meeting

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Board of Directors- Audit-Supervisory
Board Member- External Auditor

Representative Directors

Internal Audit(HoldCo)The Corporate & Innovation division takes the lead oninternal governance issues, issues involving or relating to
the Board of Directors, budget planning and CSR policy,
and work closely with the Compliance Committee andBusiness Strategy Committee.

2.4.1

RISK MANAGEMENT

As a global shipping company, ONE is exposed tovarious risks such as market volatility, compliance, vessel
operations, disasters and emergencies, geographic
specific risks, information security and environmental risks.

OPERATING
COMPANY(OpCo)

OpCo
Shareholder
meeting

GLOBALHEADQUARTER(GHQ)

Board of Directors
External Auditor
CEO

Corporate strategy meeting
Internal Audit (GHQ)
Divisions of GHQ

REGIONAL
HEADQUARTER(RHQ)

As part of launching our operations in 2018, we havecreated a high-level Risk Management Committee (RMC)
which focuses on evaluating the business impact and riskof issues relating to:
•
•
•
•
•
•
•

Corporate governance and business management
Market volatility
Information security
Disasters
Vessel Operations
the Environment
Operations in specific countries and regions

The RMC is made up of company Directors and theBusiness Planning Team acts as secretariat for the group.
The RMC reports to ONE’s Board of Directors. Internal
Audit reviews and evaluates the overall risk management
process. Responsibilities of the RMC include:• Sustainability• Stipulation, evaluation and classification of risks andregular review• Initiating and minimizing loss risks in terms of amountand frequency• Initiate recovery plan with related division andcommittee• Control various risk management activities over theorganization
In 2018, the RMC begun discussions on a Risk Matrix whichprioritises key issues based on their potential frequency ofoccurrence and potential cost to the company. Planningfor risk issues include the creation of a prevention plan, aminimisation plan and a recovery plan. In 2019, the RMCplans to review and further sharpen the positioning ofeach risk issue, select several high-risk issues and ensure
countermeasures are in place to lower exposure to
identified risks.

Divisions of RHQ(NA, LTAM, EUA, EAS, SAS)

Local Country Offices

Regional Headquarters for East Asia, South Asia andOceania, Europe and Africa, North America and Latin
America are situated in Hong Kong, Singapore, United
Kingdom (UK), the United States of America (USA) andBrazil. RHQs oversee over 160 local representative offices

GHQ(OPERATINGCOMPANY GHQ)

Division
Corporate & Innovationthat handle cargo coming into the local ports.
The Singapore office, which represents the GHQ andSouth Asia RHQ has the following key divisions andsubsequent departments:

GHQ BOARD

ChamberInternal Audit

GHQ CEO

Division
Product & Network

OCEAN NETWORK EXPRESS (ONE)Division
Marketing & Commercial

SUSTAINABILITY REPORT 2019

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STAKEHOLDERENGAGEMENT AND
MATERIALITYASSESSMENT

ONE’S SUSTAINABILITY APPROACH TIMELINE
2017

1. IDENTIFY KEY SUSTAINABILITY ISSUES AND PRIORITIESKey sustainability issues, risks and opportunities identified based on relevance to our operations andto the wider shipping industry
2. ENGAGEMENT AND PRIORITIZATION
The identified topics formed the basis of our engagement with internal stakeholders, and internal
review to identify areas of strength and weakness.

ONE is committed to understanding andengaging with its stakeholders on sustainability
matters and embedding sustainability intobusiness strategy and operations.
3.1

OUR APPROACH TO SUSTAINABILITY

Conducting business in a manner that recognizes thewider environmental, social and economic impacts of ouractivities and considers the views of our stakeholders,is integral to our operations. Over the years, we have

3. REPORTING
Our first sustainability report demonstrated our commitment to improving the sustainability
performance of our organization, and responding to the needs of our stakeholders.

2018

1. STAKEHOLDER ENGAGEMENTInternal and external stakeholders were engaged to review and update material topics to ensure
continued relevance to our operations.
2. STRATEGY AND PERFORMANCE
In our first year of operations, our commitment to improving sustainability was demonstrated bydeveloping sustainability governance structures and procedures, achieving related certifications, andpromoting employee engagement.

slowly begun to build our approach to understanding
environmental social and governance topics material to us
and worked on putting systems in place to manage thesematerial topics.

3. TRACKING AND REPORTING
We have begun tracking key metrics and data related to our material topics, for reporting in our
second sustainability report that references internationally-used GRI standards.

COMMITMENT FOR 2019

1. STAKEHOLDER ENGAGEMENT
We plan to expand our engagement with our customers and our vendors, to ensure that oursustainability strategy meets the needs of our stakeholders.
2. TRACKING AND REPORTING
We will continue to monitor our performance to track and understand our progress against 2018 data.

At our GHQ, the Planning & Administration Department is
responsible for managing all sustainability and corporatesocial responsibility activities at ONE. Targets areformulated by the Planning & Administration Department
and are shared with all RHQ offices annually.

views on the issues that matter most to our businessand refresh our materiality assessment. Internal
stakeholders included employees across GHQ, andexternal stakeholders consulted included our three parent
companies, K-Line, MOL and NYK.

3.2

STAKEHOLDER ENGAGEMENT

ONE is committed to understanding and engaging with
its stakeholders on sustainability matters and embedding
sustainability into business strategy and operations.
In 2018, our first year of operations, we engaged withinternal and external stakeholders to understand their

OCEAN NETWORK EXPRESS (ONE)SUSTAINABILITY REPORT 201918

Engaging our parent companies was an important step toensure that our sustainability efforts and strategy are in linewith a wider vision for the shipping industry. Stakeholder
engagement included surveys and in-depth interviews tounderstand key perspectives.
In 2019, we will continue to engage our stakeholders,and expand our engagement to further ensure that oursustainability efforts are relevant and meet industry bestpractice.

3.3

ONE’S MATERIAL ISSUES

Our sustainability practices are focused on the topics
that are most important to our business and to ourstakeholders. Our aim is to improve the sustainability

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Material topics across ONE’s operations were updated
in 2018 to reflect ONE’s first year of operations, current
social, environmental and governance issues, and theperspectives of stakeholders.
A shortlist of sustainability topics was identified according
to industry association analysis and global frameworks
such as the UN Sustainable Development Goals. Throughinternal engagement with ONE employees and further
assessment with senior management, nine topics were
found to be material for ONE’s operations and are covered
within this report.

MATERIALITY MATRIX FOR ONE:

Energy Efficiency in Ships

Customer Service

IMPORTANCE TO STAKEHOLDERS

Container Safety

Hazardous Materials

Diversity and Inclusion
Human Rights

Supply Chain Management

A RESPONSIBLE
BUSINESS PARTNER

performance of our organization, and to work closely withour customers to improve the transparency of their supply
chain, delivering greater value and a common purpose.

Anti-Corruption

Health and Safety
Oil and Chemical Spills

Fair Competition
Greenhouse Gas (GHG) Emissions
and other emissions

Container Weight
PiracyTax Practices and Transparency

Our Business Credo forms the core ofONE’s commitment to be a responsible
business partner.
As part of the stakeholder engagement and resulting
materiality assessment exercise detailed in Section 3,
issues of anti-corruption, tax practices and transparency
and customer service were identified as key material topics
ONE should report on as a responsible business partner.

As part of the global training on our policies, mandatorye-learning for our Business Credo, Code of Conduct,
Hotline System, Competition Law, Anti-bribery, Economic
Sanctions, Conflict of Interest, Anti-fraud, and IT and
Information Security have been rolled out to all employees.

4.1

These are key elements of our management approach forbeing a responsible business partner.

OUR APPROACH TO BE ARESPONSIBLE BUSINESS PARTNER

Our Business Credo forms the core of ONE’s commitment
to be a responsible business partner. Building on thisfoundational belief in 2018, ONE put in place a number ofpolicies and practices as an overall approach to managing
our responsible business practices:•

Infrastructural Development
Disaster Response
Industry Collaboration andPartnerships for Innovation

Biodiversity and Conservation
Supporting Local Communities

Use of Renewable Energy

SIGNIFICANCE TO BUSINESSThe following chapters in this year’s sustainability reportfocus on our approach and the systems we have put inplace to oversee and monitor these nine material topics.

OCEAN NETWORK EXPRESS (ONE)•A Hotline System which provides employees witha safe avenue to report any non-compliance on
regulatory or ethical issues (detailed in Section 7.1);•

A Risk Mitigation Program managed by a Compliance
Committee ensuring key policies are in place.

Ballast Water Management

Talent Attraction and Development

The company’s Code of Conduct which underpins
our employee’s approach to all our business activities(detailed in Section 2.2.2);

4.2

ANTI-CORRUPTION

Compliance with anti-corruption legislation, andcombatting illegal personal benefits is embodied inONE’s Code of Conduct which prohibits the provision or
acceptance of bribes whether at home or abroad, directly
or indirectly.
In addition to the Code of Conduct, ONE has a Basic AntiBribery Policy which sets out that no employee of ONE,
whether directly or through third parties, are to engage
in any form of corrupt practice including bribery andextortion. This policy is made available to all employees
through ONE’s internal Policies and Guidelines staff portal
and compulsory e-learning.

The Compliance Committee was established at GHQ
level which forms ONE’s compliance framework, and also
compliments the work of the Risk Management Committee(Section 2.4.1). Headed by GHQ’s Chief Compliance Officer(CCO), the Committee is attended by the CEO, Managing
Directors and the heads of GHQ departments.
Regular meetings are held twice a year for the Committee
to check, monitor, and enhance the Risk Mitigation Program(detailed below), while ad-hoc meetings can be called to
examine and provide guidance for specific risk incidents.

SUSTAINABILITY REPORT 201920

For every new business relationship including consultants,
suppliers, joint venture partners or target acquisitions,employees will have to determine if their potential partners
are from a country of risk (pre-determined by ONE’sinternal controls) and if the partnership scope requires
interaction with a Government Official. In those cases, an
Anti-Bribery Risk Assessment needs to be completed. All
contracts include ONE’s standard anti-bribery clauses.
At GHQ, we have ensured that all 426 (100%) of ouremployees in our Singapore GHQ office have received
communications about our anti-corruption policies andprocedures through email and our e-learning portal. Of these,
400 (93.9%) of the Singapore GHQ staff have been trained
through a web-based training and quiz. The breakdown ofthese numbers by employee category as follows:
NUMBER OF EMPLOYEES WHO
RECEIVED COMMUNICATION
CEO and Managing Directors
Senior Management
Middle Management
Functional Staff

234

4
74

21

In 2019 we plan to send out refreshers to employees, train
new joiners in accordance with our training program andconsider ways to further improve awareness through theactivities of the Compliance Committee.

4.3

DELIVERING SAFETY
AND SECURITY

TAX PRACTICES AND TRANSPARENCYManaging complex tax laws and regulations andunintentional non-compliance is the key focus for our Risk
Management Committee, Compliance Committee and thereason for our Hotline System.
Our Code of Conduct also states our adherence toassuring the soundness of our financial statements
by engaging in accounting and financial reporting incompliance with relevant laws and regulations, in addition
to fair and rational accounting standards.

Maintaining a high level of security andsafety across our operations is criticalto building trust amongst our customers
and employees.

Additionally, our Code of Conduct institutes the proper
disclosure of information in accordance with laws andregulations, and states that ONE will endeavour to provide
information proactively beyond that which is required bysuch laws, regulations, and rules as appropriate. Proactive
communication with our customers, shareholders andinvestors, business partners, and other stakeholders toachieve corporate transparency is also recognised as key
for our business. Internal and external audits are carriedout on our financial statements.
In our first year of operations, we did not face any
significant fines and/or non-monetary sanctions for noncompliance with laws and/or regulations.

114

4.4

CUSTOMER SERVICE

Ensuring high levels of service reliability for customers
and providing access and communication channels for
optimum performance to drive customer satisfaction is aCore Value for ONE. The quality of our service, particularly
the speed at which we can turn around customer bookings
constitutes the core of our customer service efforts.

NUMBER OF EMPLOYEES TRAINEDCEO and Managing Directors
Senior Management
Middle Management
Functional Staff

220

4
69

107

2018 focused on successfully setting up internal teams and
our Customer Relationship Management (CRM) systems.
Our Global Sales Management Department at GHQ level
oversees Customer Service Performance.
In 2019, we aim to develop a system where customer
feedback can be systematically captured to allow
improvement in our service quality. Plans to launch acustomer satisfaction survey to global key account in thethird quarter of 2019 are also in the works.

OCEAN NETWORK EXPRESS (ONE)Maintaining a high level of security and safety across
our operations is critical to building trust amongst ourcustomers and employees. Safe transportation of cargo isa priority for ONE.
ONE’s Marine Safety & Quality Department (MSQ) is
responsible for managing and monitoring vessel safety.
The Fleet Management Department ensures that the shipowners of our chartered vessels comply with ONE’s safety
policies and processes. Cargo safety is managed by the
Global Vessel Operation Department. Annually, our senior
management takes part in a Safety Management Review
to evaluate our policies and performance and implement
any changes if necessary.

5.1

SAFE TRANSPORTATION

In line with providing quality and reliable service thatmaintains a high standard of safety and security acrossoperations, ONE implemented several initiatives to ensure
the safe transportation of cargo entrusted to us.
In 2018, ONE developed and implemented an Operational
Standard that demonstrates our commitment towards
ensuring the safe navigation and operation of ships. Shipcrews are provided with guidance on how to manage
and respond to issues such as cargo damage, heavy
weather, accidents and fires. The Standard also provides

SUSTAINABILITY REPORT 2019

22

23

COMMITMENT TO
THE ENVIRONMENT
As a responsible container shipping business
it is our duty to ensure that, to the best of ourability, our operations are handled in a way thatminimises environmental impact.
Container shipping is the most carbon efficient meansof transporting most goods across the world1, but the
shipping industry still contributes to several environmental
issues such as air, water and oil pollution. As a responsible
container shipping business it is our duty to ensure that,

instructions on safely navigating pirate areas and conflictzones. Issues such as robbery and theft, unauthorizedstowaways, and the smuggling of firearms, drugs, andother illegal contraband are also addressed in the
Operational Standard.
ONE has stringent Vessel Quality Standard (VQS) toensure high safety standards are maintained on ships. The
VQS demonstrates the requirements for ship safety andquality management systems and is in line with industry
standards.
Ship inspections are carried out in accordance with ONE’s
VQS, with a total of 112 inspections carried out in 2018.
In line with our VQS, we have set the key performanceindicator of ensuring that a minimum of 100 vessels areinspected in 2019. This will ensure that all chartered vessels
are inspected every two years at a minimum.
If ships and ship owners are found to be in violation of any
ONE safety standards, remedial actions will be taken as apriority. ONE will work together with the ship owners to build
capacity and operational controls, to ensure that risks are
addressed and minimized. No significant violations of ONE’ssafety standards were found during inspections in 2018.
When minor issues were found, the MSQ department
instructed shipowners on remedial actions. The MSQONE’S APPROACH TO THE MARPOL 2020
GLOBAL SULPHUR LIMIT

department issues a monthly newsletter with a security
and accident briefing, to share pertinent information andensure that vessels are taking preventative measures.

An example of industry regulations around environmental issues would be the upcoming changes
to the International Convention for the Prevention of Pollution from Ships (MARPOL), where IMO has
set regulations to limit sulphur content in fuel oil to less than 0.5% with effect from January 2020. The
current global limit for sulphur content in fuel oil is 3.5%.

Our ‘Marine Accident Report System’ (MARS) bothprocesses accident cases, and analyses accident trends.
This allows us to better understand the root causes ofaccidents. The database allows all our global offices
to access the information and establish optimal safety
procedures.

In response, ONE has launched a cross-functional task force to evaluate the technical requirements andplan actionable responses:

Embedding safe practices within ONE’s corporate culture
is a priority. Safety Management campaigns are carried out
periodically across the company, where executive officers
and senior management conduct vessel visits and engage
with shipowners and ship-management companies toensure that high safety standards are met. Additionally, in
2018, a large-scale Marine Accident Response drill wasundertaken with a major ship-owner, to build our readinessto respond should such an incident ever arise.
Maintaining high safety standards at sea and ensuring
the safe transportation of cargo continue to be a priority
for ONE. Further initiatives related to ensuring the safe
transportation of cargo can be found on the Corporate
Social Responsibility page of our website.

OCEAN NETWORK EXPRESS (ONE)to the best of our ability, our operations are handled in a
way that minimises environmental impact. With increasing
international industry regulations around environmental
issues, it is also in our best business interest to ensure wehave a strong environmental management system in place.

•

Using low-sulphur compliant Hybrid Oil - Hybrid oil is one of the compliant oils and ONE’scontainer vessels are equipped to adopt low-sulphur compliant hybrid oil without requiring special
modification, making this the most viable way to meet the regulations in the short-term.

•

Installing a scrubber system on vessels - There are several existing ONE ships that meet therequirements for scrubber system installation, but long installation times make it possible only as alater phase approach.

•Using Liquified Natural Gas (LNG) - LNG is another category of compliant oil but the lack of LNG
powered engines on ONE’s ships and limitations on the availability LNG bunkering facilities makes
this option one that requires further evaluation for implementation.

Further information on the details on ONE’s plan of action to comply with this new regulation can befound on ONE’s website.

1

World Shipping Council, Industry Issues, Environment.

SUSTAINABILITY REPORT 2019

24

Since we began our operations in Q2 of 2018, ONE
has made it a priority to put in place an environmental
management system. We achieved ISO 14001 certificationin October 2018.

25

We have identified an Environmental Management System(EMS) Team which has top management involved in policy
and objectives setting and identified members of a project
team to work on execution.

Chief Executive
OfficerManaging Director,
Product & Network

Managing Director,
Corporate &Innovation Division

Managing Director,
Marketing &Commercial Division

Top Management –Policy / Objective
Setting Body

Senior Vice President,
Planning & Administration

Senior Manager,
Global Vessel
Operation

Deputy General
Manager, Planning &Administration

Senior Manager,
Global SalesManagement

Project Team –Executing Body

ONE’s environmental policy encompasses:••

The protection of the environment including preventionof pollution
Environmental objectives that are compatible with thestrategic direction and the context of the company•

The integration of the environmental management
system requirements into the company’s businessprocesses•

The use of the process approach and risk-based
thinking•

The resources needed for the environmental
management system are available

GREENHOUSE GAS (GHG)
EMISSIONS AND OTHER EMISSIONSIn April 2018, the IMO Marine Environment Protection
Committee (MEPC) announced that member statedelegates have agreed on a target to cut the shipping
sector’s overall CO2 output by 50% by 2050, bringing
shipping in line with the Paris Climate Agreement’s
temperature goal, which seeks to limit global warming to
below two degrees Celsius.
We have set up an ambitious medium-term CO2 reduction
target for 2030 and a longer-term vision for overall CO2
reduction for 2050 as follows:•

2030 Target – 25% reduction of CO2 emissions (ingram/teu-km) from 2018 baseline.

•

2050 Vision – 50% reduction of CO2 emissions (ingram/teu-km) from 2018 baseline.

These reduction targets apply to our direct shipping fleet
and does not include emissions from other operations
such as our office buildings or those emitted by our
supply chain such as terminal operations. We believe
this ambition reflects our strong commitment to be a
responsible environmental citizen.
We have tracked our emissions from both short and longterm leased vessels between April to December 20182,
which emitted a total of 10,090,334 tonnes of equivalent
CO2 emissions (Scope 1 emissions) from 3,231,587 tonnesof oil. The breakdown of oil used is as follows:

Manager, Planning &Administration
The EMS team is responsible for policy and objectives
setting and implementation and execution of theenvironmental management systems. The EMS TopManagement and Project Teams meet at least once a year
to discuss these issues.

6.1•

Ensuring that the environmental management systemachieves its intended outcomes

OIL TYPECONSUMPTION (TONNES)

CO2 EQUIVALENT EMISSION3 (TONNES)

Additionally, we recognise that ship breaking is a key issue
within the industry and have committed to manage thisissue with the following guiding principles:

Heavy Fuel Oil (HFO)

2,913,956

9,074,058

Light Diesel Oil (LDO)

280,375

898,882•

Light Fuel Oil (LFO)

37,256

117,393•

For any ships ONE owns in the future, we will fullycomply with the International Maritime Organisation’s(IMO) Convention for the Safe and Environmentally
Sound Recycling of Ships, the international standard forsocially and environmentally responsible ship breaking.
We will carry out a preliminary survey on dismantlingyards to ensure the safety and health of workers andprevention of environmental pollution.

As part of the stakeholder engagement and materiality
assessment (Section 3), issues of greenhouse gas andother emissions, energy efficiency in ships and oil andchemical spills were identified as key material topics forONE.

In addition to our shipping fleet which constitutes the main
source of our business’s energy and emissions use, wehave tracked our January to December 2018 emissions
from the energy use at our GHQ/RHQ office in Singapore.
ONE Singapore occupies two levels of the Marina One
East Tower and consumes an average of 31,300 kWh
per month of energy. In all, our energy use for the officeamounted to 375,574.03 kWh of energy with an equivalentemission of 157.44 tonnes of CO2 (Scope 2 emissions)4.

2
3
4

OCEAN NETWORK EXPRESS (ONE)

6.2

ENERGY EFFICIENCY IN SHIPS

Complimentary to our ambitions in CO2 emission
reduction, we need to ensure that our vessel fleet isrunning at optimum energy efficiency. To manage ourenergy use, we have developed an in-house vessel
performance reporting system and have undertaken
various energy reduction activities.

As ONE only began operations in April 2018, emissions from our fleet in 2018 only takes place between April to December 2018.
IMO conversion factors were used to convert oil consumption tonnes to carbon emission tonne equivalent.
Based on 375,574.03 kWh of energy multiplied against Singapore’s Grid Emission Factor (GEF) of 0.4192 kgCO2/kWh.

SUSTAINABILITY REPORT 2019

26

Overall, all our operational ships consumed 132,219,266
GJ5 of energy in 20186. Separately, our Singapore officeconsumed 1,352 GJ of energy, which combined with theenergy used by our ships comes to a total of 132,220,618 GJ.

6.2.1

MONTHLY VESSELPERFORMANCE REPORTONE has developed an in-house system that collects
each vessel’s voyage data and feeds it into a monthly
fleet performance report for all our operated vessels.
These performance reports analyse the monthly fuel oil
consumption in the main engine, generator engines andauxiliary boiler.

27

REDUCTION IN SAILING SPEED WITH MODIFICATIONSTO BULBOUS BOWS AND PROPELLERS
Our fleet sails at a speed that slower than the average
speed the ship was designed and built for. To makeexisting ships more energy efficient at these slower
speeds, some shipowners have made bulbous bows morestreamlined on their vessels. Some of our fleet has also
been fitted with high-efficiency propellers to reduce fuelconsumption.

Our Global Vessel Operation and Fleet Management
Department is working on an overall action plan called
the Sapphire project, which comprises of numerous
measures to reduce fuel consumption. This is a key
component of our strategy for meeting our ambitious
emissions reduction targets. The plan currently includes
a study to retro-fit 10 vessels with more scrubber systems
which will also contribute to our efforts to meet the 2020
sulphur regulations.

6.3

As a first line of defence against oil and chemical spills,
all ships chartered by ONE for operation undergo Vessel
Quality Standard (VQS) Inspections (Section 5.1).

Any incidence involving an oil or chemical spill would
trigger an emergency meeting of the Risk Committee toformulate an action plan and address the issue. Employees
can report any observed negligent actions that could resultin damage to the environment via ONE’s Hotline system.

Checks are made on the vessel’s compliance with the

ONE did not have any reports of significant spills in 2018.

OIL AND CHEMICAL SPILLSONE uses this tool to closely monitor our operated
vessels’ performance to identify best practices amongst
our fleet and share this information with vessel owners toseek improvement in overall energy efficiency.

ship management company’s Safety Management System(SMS) and whether proper records are kept for waste andeffluents treatment/discharge. ONE’s Marine Safety andQuality department works closely with ship managementcompanies to ensure their SMS systems meet our safety
requirements. ONE’s internal audit team assesses theeffectiveness of each ship’s SMS through an annual audit.
Monthly feedback sessions are carried out between
ONE and third-party companies involved in carrying out
independent inspection of the ships.

6.2.2

EFFORTS TO REDUCE ENERGYCONSUMPTION IN SHIPS

Beyond efficient business practices such as ensuring
optimum scheduling and shorter port stay times toincrease trip efficiency, ONE undertakes various efforts to
reduce energy use in ships. This includes:
REGULAR MAINTENANCE OF HULL AND PROPELLERS
Ensuring regular hull cleaning and propeller polishingtakes place reduces the resistance and drag caused by
the build-up of marine fouling. This leads to a reductionin the daily fuel consumption. Cleaning is done once
every five years, but with our monthly vessel performance
reports, cleaning can take place earlier if this is identified
as the reason for deterioration of vessel performance.
PROPELLER POLISHING
BeforeHULL CLEANING
Before5
6

PROPELLER POLISHING
After

HULL CLEANING
After

USING ALTERNATIVE POWER WHILE BERTHING
Fleet operators berthing in major California ports such as
Los Angeles, Long Beach and Oakland are required by the
California Air Resource Board (CARB) to reduce NOx andPM emissions from the auxiliary engine.
Since ONE started operation in April 2018, almost all of
ONE vessels calling in California ports receive full shoreside power. Shore-side power, which allows ships to turnoff their engines and plug into an electrical grid while atberth, has been increasingly seen by the industry as areliable solution to cutting emissions.
This technology is not yet available at all port destinations,but beyond regulatory obligations, we have also voluntarily
had one vessel docked in Shekou, China receive fullshore-side power in October 2018.
WORKING WITH VESSEL OWNERS AND
MANUFACTURERS TO INTRODUCE ENERGYEFFICIENT VESSEL COMPONENTS
ONE aims to work closely with owners and manufacturers
to request modifications where possible. We have maderequests for some vessels to downsize the Cooling Sea
Water Pump Motor and for other vessels to have the Auto
Pilot System upgraded from a Proportional–Integral–
Derivative controller system to an Adaptive Control system.
With a smaller engine, the downsizing of the Cooling Sea
Water Pump Motor uses less energy. Based on research
trials, the change to an Adaptive Control system can resultin an overall fuel savings of 1%.

Calculated using the 2018 UK Government GHG Conversion Factors.
As ONE only began operations in April 2018, energy consumption from our fleet in 2018 only takes place between April to December 2018.

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29

PROTECTING ANDEMPOWERING PEOPLE
ONE promotes equal opportunity inemployment, personnel administration, wages,
and training, along with other aspects.
At ONE, our people are at the core of our business, and weare dedicated to ensuring that our work environments are
conducive and respectful. Stakeholder engagement, andour materiality assessment exercise (Section 3), identified
diversity and inclusion as a key material topic for ONE.
As part of our Fair Personnel Treatment commitment, ONEpromotes equal opportunity in employment, personnel

administration, wages, and training, along with otheraspects. We comply with all applicable labour agreements
relating to the protection of workers in the countries
and regions in which we operate. Within the Singapore
GHQ, none of our employees are part of any collective
bargaining agreements. Our employee figures are listed
in the table below. There have not been any significant
variations in the size of the workforce over FY 2018.

EMPLOYEE WORKFORCE FIGURESGHQ SINGAPORE EMPLOYEE FIGURES 2018 - NUMBERS BY EMPLOYMENT CONTRACT
Male

FemaleTOTAL

Permanent Full-Time

243

177

420

Temporary / Fixed Term

5

1

6

7.1

•

Corruption, discrimination or victimization, conflict ofinterest;

Employees have access to a Hotline System to report any
non-compliance on regulatory or ethical business issues
they might come across.

•

Abuse or theft of ONE Group’s resources and assets,
unethical behaviour, harassment;•

Danger to health and safety, criminal activity, damage
to the environment; and/or•

Deliberate concealment of any of the above.

HOTLINE SYSTEM

Issues applicable under the Hotline System constitute any
failure, refusal and/or neglect to comply with any and allapplicable laws, regulations, ethics and/or ONE Group’s
internal policies and procedures. This may include, but is
not limited to:•Violation of any applicable laws and regulations,
violation of any legal or professional obligation;•

Conduct that is inconsistent with any of the ONE
Group’s internal policies and procedures;•

Bribery, anti-competitive practices, breach of sanction
regulations;•

Financial fraud or mismanagement;

The Hotline System comprises of internal and external (runby a third-party service provider) contact points. Contact
details are made available to all employees through ONE’sinternal Policies and Guidelines staff portal and compulsory
e-learning. All individuals at GHQ, RHQ and local officelevels can make use of this service which is available 24/7,
365 days a year in all languages used at ONE.
The Compliance Committee will examine the issue at hand,determine if an investigation is necessary and consider
implementation of new controls to mitigate reoccurrence.

OCEAN NETWORK EXPRESS (ONE)

7.2

DIVERSITY AND INCLUSION

Respect for diversity and inclusion is enshrined in ONE’score values, and our Business Credo. Our employees mustbe treated with respect, and in a manner consistent with allapplicable laws and labour conventions. We respect thediversity and individuality of our employees and seek tofacilitate the activities of a diverse workforce.
ONE is a global company, and we respect and celebrate
the unique cultures and customs of the regions in which
we conduct business. It is important for us to conduct ourbusiness operations in harmony with the communities inwhich we are present.
Teamwork is one of ONE’s Core Values, and we believethat respecting the diversity of individuals will build aproductive team, that delivers innovative solutions andcreates new value.

7.2.1.

ANTI-DISCRIMINATION AND HARASSMENT

From July 2019, e-learning modules on workplaceharassment and discrimination will be implemented for all
employees. The courses cover actions and scenarios that
constitute workplace harassment and discrimination andprovides guidelines on how to prevent such incidences fromoccurring. Employees are also provided with a dedicatedpoint of contact for reporting any such grievances.
Going forward, we will review and track the number of
employees that complete the e-learning module.

7.3

OCCUPATIONAL HEALTH AND SAFETY
Maintaining safe working environments is critical for ouroperations. Occupational Health and Safety is a material
topic for ONE, where keeping our employees safe isof utmost importance. ONE is fully compliant with allapplicable laws and regulations on occupational healthand safety in the jurisdictions in which we operate. In
Singapore, this includes the Work Injury Compensation
Act, 2009 (WICA) and the Workplace Safety and Health
Act, 2009 (WSHA).

Our Global Human Resources Policy governs the conductof all our employees, in line with our Core Values andBusiness Credo. Our commitment to the UN Global
Compact Principles further echoes this stance, where we
further commit to the elimination of discrimination in termsof employment and occupation.

Our Human Resources Department, and General Affairs
Department are responsible for managing ONE’s healthand safety systems. ONE’s Code of Conduct emphasizes
the importance of safe and healthy working conditions
and environments, and the prevention of accidents andoccupational injuries.

The Human Resources Department is responsible formanaging the anti-discrimination and harassment policies
and procedures of our company, and of addressing any
incidences that arise. We do not discriminate based on
race, creed, religion gender, national or regional origin,age, disability or disease.

Should any accident or injury occur, regardless of the severity
involved, it must be reported to the Human Resources
department. We monitor and review any accidents or injuries
that take place to ensure that preventative measures can be
put in place to prevent recurrence.

We expect all our employees and partners to treat eachother with respect and under our Code of Conduct havea zero-tolerance stance for any form of harassment orslanderous action (including harassment on the basis ofcharacteristics such as race, religion, creed, colour, sex,
pregnancy, maternity, marital or family status, age, physicalor mental disability, ancestry, genetic information, nationalor ethnic origin, citizenship status, sexual orientation,
identity or expression, political belief, trade union
membership, veteran status, or any other status protectedby applicable law).
Employees have access to ONE’s Hotline System, toreport any incidences of discrimination or harassment thatthey experience or observe, along with other issues. In
2018, zero incidents of discrimination or harassment werereported within the Singapore GHQ.

7

Going forward, ONE will continue to monitor the numberof work-related injuries and fatalities that may occur, alongwith lost days, occupational disease occurrence, and ourabsentee rate. We will continuously review our healthrelated systems, and relevant policies to ensure that theymeet the needs of our employees.
OCCUPATIONAL HEALTH & SAFETY PERFORMANCEONE GHQ SINGAPORE 2018
Number of Permanent Full-Time Employees

420

Fatalities (headcount)0

Number of occupational injuries (major and minor)

0

Lost days due to occupational injuries (major and minor)

0

Absentee rate per 200,000 working hours7

267.2

Rates are calculated based on the base rate of 200,000 working hours as per OSHA requirements and reflect ONE’s Permanent Full-Time Employees only.

SUSTAINABILITY REPORT 2019

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31

OUR CONTRIBUTION
TO SOCIETY
ONE contributes to communities in needthrough in-kind donation of free freighttransportation, cash contributions andvolunteered employee manhours.
ONE recognises the importance of ensuring thecommunities in which we live and work are empowered
and supported.
ONE contributes to communities in need through in-kind
donation of free freight transportation, cash contributionsand volunteered employee manhours. These donations
are predominantly channelled towards education on
the maritime industry, environmental activities, disaster
relief efforts, children’s issues, education on the maritime
industry and ad-hoc events such as children’s day or
Christmas celebration activities.
ONE manages requests for donations through thePlanning & Administration department who oversees freetransportation and larger donations. Smaller contributions
can be approved at local or regional levels with each
office having the autonomy to decide the type of local
community or environmental initiative they wish to sponsor.
In 2018, ONE as a company leveraged its container
shipping services and contributed 47 TEUs of freetransportation and container rentals to four non-profit
organisations in Japan and India.

Free transportation of flood relief donations for FAITH India.

Across our various offices, employees and the companies
of ONE Japan, Singapore, Indonesia, United States (US),Brazil and Uruguay participated in donating close to
US$45,000 to 18 local activities. 10 employee volunteering
activities were organised across the Singapore, Hong
Kong, US, Brazil and Uruguay offices, with a cumulative
448 employees donating close to 1,000 hours of company
and personal time.
Key activities in 2018 include:
FREE TRANSPORTATION
Leveraging our core business strength, ONE contributed
in-kind freight donations to several causes.
We supported non-profits Side by Side International and
FAITH India by respectively providing complimentary
freight space for the transportation of two ambulancesfrom Yokohama, Japan to Phnom Penh, Cambodia andtransportation of flood relief donations for victims of theAugust 2018 Kerala floods. The ONE India team successfully
coordinated the shipment of relief items from Perth, Australia
to Kochi in Kerala, India within 17 days with the support ofFree transportation of books for mobile libraries in Cape Town.

OCEAN NETWORK EXPRESS (ONE)teams from ONE Freemantle in Perth, Australia and port
operators DP World Cochin who kindly partnered with ONE
to handle FAITH India’s container for free.
In collaboration with non-profit organisation South African
Primary Education Support Initiative (SAPESI), Sony
Group and the Western Cape Department of Education(WCDE), ONE transported 23,000 English story books
from Singapore and Hong Kong to Cape Town for mobile
libraries operating in the rural area of the Western Cape
province in South Africa.
SUPPORTING EDUCATION IN THE MARITIME INDUSTRY
Another way ONE leverages our expertise and access tothe maritime industry is through championing educational
exposure and sharing. In 2018, our Singapore, North
America (NA) and Europe (EU) offices had staff share theirexpertise on the maritime industry.
In Singapore, ONE staff hosted a group of students on a
maritime industry exposure tour at the ONE office and thePort of Singapore Authority (PSA) workplace. Staff fromthe ONE NA and EU offices similarly supported maritime
education and exposure by contributing to lessons
conducted at Shimane University, Virginia Commonwealth
University and Charmers University of Technology.
ENVIRONMENTAL ACTIVITIESONE recognises the larger environmental impact the
shipping industry has on the environment and will work
to place increased focus on supporting environmental
issues in our community engagement efforts. We havestarted with two small projects in 2018 – the General
Affairs team in the Singapore GHQ rolling out andencouraging waste reduction, reuse and recycling efforts
amongst employees and the East Asia regional officerallying staff and family to participate in a mudflat andbeach clean-up activity held in partnership with Ocean
Park Conservation Foundation Hong Kong.

In 2019, we plan to encourage our offices to place greater
emphasis on environmental programs.
DONATIONS TO KEY CHARITIES, DISASTER RELIEF
EFFORTS AND VARIOUS SOCIAL CAUSESAs each office is given the autonomy to decide on
the local community issue to best support, offices andemployees made cash, in-kind and time donations tovarious causes.
ONE’s GHQ in Singapore made a donation to local
non-profit organisation Community Chest (ComChest)
to support their programs for children from low income
families in Singapore. In October 2018, GHQ employees
also volunteered at a Do-It-Yourself (DIY) Ukulele Making
Workshop run by ComChest and Care Corner Singapore
for children with special needs. The event took place atONE’s GHQ office, where specialised instructors from SG
Art Class supported volunteers to work with 20 special
needs children to make DIY ukuleles.

GHQ employees volunteering at the DIY Ukulele Making Workshop.

ONE offices in Japan, India and Indonesia contributed
to local disaster relief efforts through in-kind and cash
donations made by the company and staff to relief efforts forflood-stricken areas in Western Japan and Kerala, India andfor areas affected by earthquakes in Sulawesi, Indonesia.

East Asia employees volunteering at a beach clean-up activity.

Various events were also held by local offices toengage with their local communities. In Sri Lanka, ONE
staff conducted an event to celebrate the Christmas
season, inviting 66 underprivileged children from
St. Vincent’s Home for a heritage tour. ONE India
employees participated in blood donation drives anddonated old shoes to those in need. ONE Uruguay
supported fundraising efforts and food donations for a
local kindergarten and children with cancer while North
America and Latin America regional offices supported arange of community initiatives including food donations
for the homeless.

SUSTAINABILITY REPORT 2019

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33

GRI STANDARDS INDEX:GRI-REFERENCEDGRI STANDARD 102: GENERAL DISCLOSURES 2016
DESCRIPTIONPAGE REFERENCE OR ADDITIONAL COMMENTORGANISATIONAL PROFILE
102-1

Name of the organisation

6

102-2

Activities, brands, products, and services

6

102-3

Location of headquarters

6, 13-14

102-4

Location of operations

6, 14

102-5

Ownership and legal form

6

102-6

Markets served

6

102-7

Scale of the organisation

6

102-8

Information on employees and other workers

28

102-9

Supply chain

10102-10Significant changes to the organisation and its supply chain

6, 10

102-11

Precautionary principle of approach15

102-12External initiatives

10-13, 23-24

102-13

Membership of associations

10-13

Statement from senior decision-maker

4-5

STRATEGY102-14ETHICS AND INTEGRITY
102-16

Values, principles, standards, and norms of behaviour

6-15

GOVERNANCE
102-18GRI STANDARDS: TOPIC SPECIFIC DISCLOSURESGRI STANDARDDISCLOSURE

DESCRIPTIONPAGE REFERENCE OR
ADDITIONAL COMMENT

103-1

Explanation of the material topic and its boundary

19-20

103-2

The management approach and its components

19-20

103-3

Evaluation of the management approach

19-20

TOPIC: ANTI-CORRUPTIONGRI 103: Management
Approach 2016

GRI 205: Anti-corruption
Communication and training about anti-corruption policies
205-2
2016
and procedures
TOPIC: TAX PRACTICES AND TRANSPARENCY

GENERAL DISCLOSURESDISCLOSURE

TOPIC SPECIFIC DISCLOSURES

Governance structure

13-15

STAKEHOLDER ENGAGEMENT
102-40

List of stakeholder groups

17-18

102-41

Collective bargaining agreements

28102-42

Identifying and selecting stakeholders

16-18

102-43

Approach to stakeholder engagement

17-18

102-44

Key topics and concerns raised

18

REPORTING PRACTICE
102-45

Entities included in the consolidated financial statements

3, 6

102-46

Defining report content and topic boundaries3

102-47

List of material topics

18

102-48

Restatements of information

3

102-49Changes in reporting3

102-50

Reporting period

3 (1st January – 31st December 2018)102-51

Date of most recent report

6102-52

Reporting cycle

3, 6 (Reports are published on an annual basis)
3
Please share any feedback about oursustainability report/practices by contacting
sustainability@one-line.com
3, 32-33
This report is GRI-referenced.

102-53

Contact point for questions regarding the report102-54Claims of reporting in accordance with the GRI Standards

102-55GRI Content Index

32-33

102-56External assurance3
No external assurance has been sought forthis report.

OCEAN NETWORK EXPRESS (ONE)GRI 103: Management
Approach 2016
GRI 419: Socioeconomic
Compliance 2016

19-20

103-1

Explanation of the material topic and its boundary

19-20

103-2

The management approach and its components

19-20

103-3

Evaluation of the management approach

19-20

419-1

Non-compliance with laws and regulations in the socialand economic area

19-20

103-1

Explanation of the material topic and its boundary

19-20

103-2

The management approach and its components

19-20

103-3

Evaluation of the management approach

19-20

Assessments measuring customer satisfaction

19-20
No data currently available.
Plans in 2019 for a customer
survey to be rolled out.

103-1

Explanation of the material topic and its boundary

28-29

103-2

The management approach and its components

28-29

103-3

Evaluation of the management approach

28-29

403-2

Types of injury and rates of injury, occupational diseases, lostdays, and absenteeism, and number of work-related fatalities

29

TOPIC: CUSTOMER SERVICEGRI 103: Management
Approach 2016

Non-GRI

CS - 1

TOPIC: HEALTH AND SAFETY
GRI 103: Management
Approach 2016
GRI 403: Occupational
Health & Safety 2016

TOPIC: GREENHOUSE GAS (GHG) EMISSIONS AND OTHER EMISSIONSGRI 103: Management
Approach 2016
GRI 305: Emissions 2016

103-1

Explanation of the material topic and its boundary

23-25

103-2

The management approach and its components

23-25

103-3

Evaluation of the management approach

23-25

305-1

Direct (Scope 1) GHG emissions

25

305-2

Energy indirect (Scope 2) GHG emissions

25

103-1

Explanation of the material topic and its boundary

23-25

103-2

The management approach and its components

23-25

103-3

Evaluation of the management approach

23-25

302-1

Energy consumption within the organisation

25-26

103-1

Explanation of the material topic and its boundary

23-24, 27

103-2

The management approach and its components

23-24, 27

103-3

Evaluation of the management approach

23-24, 27306-3

Significant spills

27

103-1

Explanation of the material topic and its boundary

28-29

103-2

The management approach and its components

28-29

103-3

Evaluation of the management approach

28-29

406-1

Incidents of discrimination and corrective actions taken

29

103-1

Explanation of the material topic and its boundary

30

103-2

The management approach and its components

30

103-3

Evaluation of the management approach

30

CE-1

Focus areas of contribution and resources contributed
to the focus area

30-31

TOPIC: ENERGY EFFICIENCY IN SHIPSGRI 103: Management
Approach 2016
GRI 302: Energy 2016

TOPIC: OIL AND CHEMICAL SPILLSGRI 103: Management
Approach 2016
GRI 306: Effluents andWaste 2016

TOPIC: DIVERSITY AND INCLUSIONGRI 103: Management
Approach 2016
GRI 406: NonDiscrimination 2016

TOPIC: COMMUNITY ENGAGEMENTGRI 103: Management
Approach 2016
Non-GRISUSTAINABILITY REPORT 2019

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