Some suggested questions to ask a funeral director - before engaging him / her!
Who would be looking after us / our family? Would it be the same person throughout from initial
contact, through making all of the arrangements to the carrying out of the ceremony?
Is your company run by a family or part of a chain? (Often funeral director businesses retain the 		names of the original owners long after the business has been sold on to a larger group.)
Does your company belong to a trade organisation? Have you a copy of their code of conduct 		
available for us if so?
Would you come to our home to discuss the arrangements? At our convenience? Is there any cost for
this?
Who would be looking after the body of the person who has died? Can we meet them?
Where will the person who has died be looked after and kept until the funeral? Can we have a lookplease? (This may not be something that everyone wants to do, but the response to the question is agood guide to the standards of the non-public area of the premises!)
Do you recommend embalming? Why? (The process of embalming is often coyly referred to as 		‘temporary preservation’ or ‘hygienic treatment’, and is a toxic, invasive procedure that is generally
unnecessary and never a legal requirement unless the person who has died is to be transported
internationally. Some funeral directors will encourage families to agree to it by implying that it 		
would be too distressing to see an un-embalmed body – this is rarely the case.)
Can we help care for the person who has died by washing and dressing him / her?
Are there any restrictions on spending time with the person who has died? What are they? Are there
any costs involved?
If we want to look after the person who has died at home until the funeral, would you help us to doso? What would be involved? What costs would this incur?
Does your price list break everything down so we can choose as much or as little from you as wewant?
Can we have a price list e-mailed / sent to us please?

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What types of coffin do you offer? What do you know about the different types and where they aresourced from? If we don’t like any of them, can you obtain alternatives? Can we supply our own 		coffin if we choose?
What do you know about the choices of where to bury or cremate the person who has died? Are
there any natural burial grounds nearby? What can you tell us about them?
If we want the funeral on a particular day and at a specific time would you be able to accommodate
this?
What types of transport do you offer to take the coffin to the funeral ceremony? Can we provide ourown transport as an alternative if we wanted?
Can our family and friends carry the coffin? Can we lower it into the grave?
If we organised transport and / or pall bearing ourselves, what difference would this make to thecosts of your service?
What type of funeral ceremony could we have? And where? Do we need to have someone leading
the ceremony? If so, who would you suggest? Why? How much input can we have into the 		ceremony?
How can we make our ceremony special? (A good funeral director will be able to come up with 		appropriate suggestions by finding out about the needs of the family and the wishes and personalityof the person who has died)
What makes your company the right one for us to choose?

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