CASE STUDY

Digital Boardwalk enhances
total client protection withOpenText Cybersecurity

4,000

hours per year saved

90%of attacks removed

Multi-layer

solution drastically reduced attacks

AT A GLANCECompanyBackground

Digital Boardwalk

Digital Boardwalk provides managed IT services for co-managed, small to medium
businesses and clients with stringent regulatory compliance regulations throughout
the U.S. Digital Boardwalk serves clients in the legal, human resources, commercial
real estate, defense, financial and insurance industries.

Industry
Managed ServiceProvider (MSP)

Products•Webroot™ Advanced
Email Encryptionpowered by Zix™

•

Webroot™ Advanced EmailThreat Protection•

Webroot® BusinessEndpoint Protection•

Webroot DNS Protection•

Webroot® Security
Awareness Training®

Key Findings•

Mitigate email attacks•

Eliminate training time•

Easy to use and operate•

Meet cyber insurance
requirements

Dedicated to meeting the demanding and ever-changing cybersecurity needs ofits clients, Digital Boardwalk is constantly evolving and committed to providing
preventative maintenance to meet industry and client standards.

Challenge
Small businesses often suffer from budgetary constraints and have limited
knowledge-based resources to adequately address their compliance and dataprotection requirements. As the threat landscape continues to evolve and morecommunication occurs in the digital realm, especially through email, Digital
Boardwalk knew they needed to partner with a trusted provider that could offer
data protection and training solutions for its clients.
As an MSP, it’s important to provide an industry-leading solution that goesbeyond checking the box. Digital Boardwalk is dedicated to providing cybersecurity
solutions for clients with stringent compliance regulations, who need to meetcybersecurity maturity model certification (CMMC) or cybersecurity insurancerequirements.

Solution“Clients look to us for peace of mind and OpenText’s Cybersecurity solutions help
us protect our clients every single day and meet cyber insurance requirements,”
commented Brian Wilkey, Chief Operating Officer, Digital Boardwalk. “Whether
it’s from a cybersecurity or general business operations perspective, clientsknow we are there behind the scenes 24/7 maintaining and protecting everything
and steering them towards new technologies to help them meet their businessobjectives.”

“Clients look to us for peace of mind and OpenText’s Cybersecurity
solutions help us protect our clients every single day and meet cyber
insurance requirements.”- Brian Wilkey, Chief Operating Officer, Digital Boardwalk

Digital Boardwalk chose Webroot Endpoint Protection, DNS
Protection, Security Awareness Training (SAT) and Email
Security solutions opposed to other providers in themarket because of its user experience and simplemanagement. OpenText Cybersecurity offer easy to use
solutions that are MSP-ready and highly beneficial toclients and their recipients.
“Unlike other providers, Webroot Advanced Email
Encryption doesn’t leave the encryption process to users. It
immediately starts working once activated, which removes
that administrative burden,” noted Wilkey.
Digital Boardwalks also includes Webroot Email ThreatProtection in its total client protection and has incorporated
this offering for over a decade. Email continues to be
primary business communication tool and is the number
one attack vector.
Wilkey continued, “To help our clients reduce the likelihoodof attacks and mitigate risk, we offer Webroot Email ThreatProtection in every offering to our clients. By doing so, weeasily removed 90% of email-borne threats.”
Data and endpoint security is a primary focus for Digital
Boardwalk, but they also train clients and their staff to spot
cyber-attacks. We round out our multi-layered security
bundle approach with SAT.
“It was an uphill battle explaining the value of Webroot
Security Awareness Training. Phishing simulations andtraining have been an incredible tool for us, helping us
identify vulnerable users and locking down our clients’security gaps.” Wilkey continues, “Now that we candemonstrate the need and the long-term value, our clients
have stayed safe and happy.”

Results
OpenText Cybersecurity bring us closer to achieving cyber
resilience through a multi-layered approach that require
minimal administrative effort, helps to stay ahead of evolving
cyber threats and educates clients to avoid becoming a victimof cyberattacks. Combined with our proactive cybersecurity
auditing approach, clients benefit from minimized threats.
“We only offer Webroot solutions as a package and it has
significantly reduced the number of attacks our clients
witness,” stated Wilkey.
By focusing on standardizing on a comprehensive, multi-vector
cybersecurity defense strategy across our entire client base,including recurring audits for configuration compliance with
our standards and policies, we’ve been able to reduce ourtime investment into cybersecurity incident investigation andresponse by nearly 4,000 hours per year.
Clients who subscribe to our services, embrace ourcybersecurity-first directives, and adopt our recommendations
have been able to eliminate cybersecurity incidents, accountcompromises, ransomware attacks, and data breaches.
Looking to the future, Digital Boardwalk will be working withindustry-leading subject matter experts to provide clients
education and resources about cyber insurance and how tonavigate the legal, civil and regulatory landscapes.
Wilkey noted the importance of cyber insurance, “Cyber
insurance is a must have versus nice to have for SMBs today.
Most SMBs will not be able financially survive a cyber-attack
and therefore cyber insurance can help pay for liability andthreat investigation. Cyber insurance can help mitigate financial
damage and prevent SMBs from going out of business.”

OpenText Cybersecurity provides comprehensive security solutions for companies and partners of all sizes. From prevention, detection and response to recovery, investigation and compliance,
our unified end-to-end platform helps customers build cyber resilience via a holistic security portfolio. Powered by actionable insights from our real-time and contextual threat intelligence,
OpenText Cybersecurity customers benefit from high efficacy products, a compliant experience and simplified security to help manage business risk. CS_022323
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