ACCESS FACILITIES – INSIDE THE EVENT
Please note: There are limited hard standing paths in Victoria Park.
The stages are all on grass. In the event of bad weather, it is likelythat mud and puddles will form.

Ticket Types and Collection
The Accessible Areas are outside with very little shade or protection from rain soplease come prepared.

Personal Assistant Pass for Viewing Platform and Ground Level
Viewing Area at the Main StagePA Passes can be collected from the Access Info Point at the event byshowing a ticket and proof of disability. The Access Info Point is locatedat First Aid & Welfare, near the Main Entrance.
PA passes can be swapped with other members of a group.

Viewing Platform at the Main StageThe Viewing Platform is designed for wheelchair users
other impairment groups for whom standing is not suitable(subject to availability)andGround Level Viewing Area at the Main StageThe Ground Level Viewing is for customers who have accessneeds but wish to stand, need a less crowded area and/or theoption of sitting for short periods of time. (Subject toavailability)

Viewing Platform at Other Stages

Blue Badge Parking
Free of charge and limited to one per paying customer. (Subjectto availability). Blue Badge Parking tickets must be booked inadvance. You can do this when you buy your event ticket.
Blue Badge Parking tickets are valid with presentation of a blue
badge, matching Photo ID and event ticket.
There is no exit from the car park between 8:30pm and11:45pm.

Facilities
1. Entrance
There is a dedicated accessible lane at the main entrance at Crown Gate, on Grove
Road.

2. Access Manager
You can find the Access Manager at First Aid & Welfare,near the main entrance. This will be clearly signposted.

3. Accessible Toilets
Accessible toilets are at all toilet blocks, First Aid & Welfare and theViewing Platforms.

There will be a Changing Places Unit (HDU) situated behind the Main Stage ViewingPlatform.

4. Charging Points for Power Chairs
These are available at the Main Stage Viewing Platform
and at First Aid & Welfare.

5. Lowered Counters
There will be lowered counters where possible at the box office, bars, merchandise
stands, and some food outlets. Provisions will be made where they are not available.

6. British Sign Language (BSL) Performance Interpreters
BSL Performance Interpreters are available torequest for all acts on the Main Stage. The
deadline for 2023 has now passed.

7. Hearing (Induction) Loops
These are located at one of the Box Office windows, First Aid &Welfare and limited bars locations.

8. Merchandise
Merchandise can be produced in alternative formats within areasonable time frame. Please email your request toaccess@allpointseastfestival.com

9. Quiet space
This is a space that people can use when they need to get awayfrom the crowd for a while. It is located at First Aid & Welfare.

10.

Hidden Disabilities

If you would like support or advice inside All Points East our Access Manager isbased at First Aid & Welfare, near the Main Entrance. Or please contact us inadvance with your questions via access@allpointseastfestival.com

11.

A Dog Spending Area for Assistance Dogs

If you require dog spending area on site, please email yourrequest within a reasonable time frame toaccess@allpointseastfestival.com

Other Questions Around Accessibility
Please contact us in advance via access@allpointseastfestival.com if you have anyother questions which are not answered on the website.
You can also call the Access Information line on 0344 581 0909. Opening hours are
Mon - Fri, 9am - 5.30pm.

Medication
Please bring any medication that you would normally take. Medication can be safely
stored and refrigerated at the First Aid & Welfare point on site if required.
All medication must be clearly labeled as prescribed and the name on theprescription label must match that of the ticket holder
Please remember that all medication must be self-administered.

Strobe Lighting & Pyro
Please note that it is likely that most acts performingat the event will use strobe lighting and pyrotechnicsas part of their performance.