Case Study

Telepathy
Networks LLC
Webroot cybersecurity bundle boosts revenue by 30%
while providing sophisticated protection to client base.

Who is Telepathy Networks LLC?

Telepathy Networks LLC is a family-owned
voice and data services provider, serving
the US mid-Atlantic region, offering a variety
of services from telephony to internet todesktop support.

Replace Ineffectual Anti-Virus
Software with a More
Streamlined Approach

Telepathy’s main goal is to proactively
support its clients’ data security so thatits clients don’t have to. In recent years,
companies of all sizes have seen a greater
frequency of cyberattacks that could
potentially close down their business. JasonSilvis, COO for Telepathy, explains further:“OpenText gives its MSP
community phenomenal support
to ensure client success. We haveweekly calls, and there is virtual
training available 24 hours a day,as well as in-person classes if weneed it. Working with Webroot, we
anticipate a 30 percent increase inrevenue from our existing clients.”
Jason Silvis
COO
Telepathy Networks“When we deployed traditional anti-virus
software for our clients to protect theirsystems, we found that this really slowed
down their performance, to the point
where regular processes were brought
to a standstill. And worse, we found they
weren’t as effective as expected, so weended up downloading two or sometimes
three different programs to plug the gaps
and do the whole job. Not an effective use ofcompute resources or time.”
After investigating the market for options,
Silvis found Webroot Endpoint Protection
by OpenText™. This advanced machinelearning and cloud-based solution provides
multi-vector protection against malicious
files, scripts, exploits, and URLs. Purposedesigned for managed service providers(MSPs) such as Telepathy and their small andmedium-sized business (SMB) client base,
Webroot Endpoint Protection prides itself on
its minimal footprint and system performance
impact. “We love that we need just the onesolution,” says Silvis. “Webroot Endpoint
Protection includes an easy computercleanup tool that runs and cleans any junk
off a computer with just a click. Even though
we receive lots of updates in Webroot, these
don’t slow performance as it all runs in thebackground and updates all the anti-virus
malware definitions.”

At a GlanceIndustry
TechnologyLocation
Delaware, United States

Challenge
Protect clients’ systems and data in a cost-effective
and user-friendly manner as cybersecurity threats
continually increase and evolve

Products and Services
Webroot Business Endpoint Protection
Webroot DNS Protection
Webroot Security Awareness Training

Success Highlights• Anticipated 30% revenue increase from existingclients• Sophisticated cybersecurity in a cost-effective
bundle• Cybersecurity insurance compliance for clients• Cloud basis ensures high performance withminimal footprint

“Most of our clients need cybersecurity insurance torun their business. All the insurance requirements arecovered in our bundle offer, so instead of having to stackfive or more different solutions, our Webroot bundle
ticks all the insurance boxes for our clients in one go.”Jason Silvis
COO
Telepathy Networks

Easy Webroot Protection
Expansion through CloudBased Management Console

All OpenText™ Webroot cybersecurity
solutions are consolidated in a user-friendly
console. This cloud-based management
console gives Telepathy visibility and control
over any client devices with the Webrootagent installed. The team can manage
multiple sites and locations and leverage
powerful remote agent commands. A key
benefit of the cloud-driven approach is thatthe intense processing of malware discovery
and analysis is performed in the cloud,without any performance impact on theclients’ IT environments.
The management console was one of
the reasons why Silvis investigated otherWebroot solutions and decided on Webroot
DNS Protection and Webroot Security
Awareness Training. Webroot DNS Protection
helps Telepathy control its clients’ networks
while maintaining the security and privacy
needed to protect users from accessingmalicious sites. It can be used to enforce
internet usage policies, such as blocking
different countries using geofencing,
and will stop inbound malware and other
DNS-based attacks.
With 82 percent of all security breaches
involving a human element*, Webroot Security

Connect with Us
www.opentext.com/products/security-cloud

Awareness Training is a proven educational
approach for reducing risky employee
behaviors that can lead to security
compromises. Employees learn about
subjects such as information security,social engineering, malware, and industryspecific compliance topics. Silvis comments:“We started with Security AwarenessTraining internally. Our employees receive
weekly or biweekly training classes. It’s very
cost-effective and easy to do. Now, when ascenario happens in real life, our team knows
how to recognize and respond to a phishingattack, for instance. Our clients love it too
and we are in the process of rolling it out
to our whole base.”

Cost-Effective Webroot Bundle
Supports Cybersecurity
Insurance Requirements

The robust Webroot solutions proved theirworth when Telepathy itself became thetarget of a social engineering scam, involving
a planned theft following a cell phone andiPad order from AT&T. Thanks to the team’s
awareness of the different forms cyberattacks
can take, Telepathy was able to catch thethief in the act and save itself over $3,000
worth of damages. A victim of a phishingemail that cost the company more than
$1,000 came to Telepathy after the event toprotect and educate itself better. At the time,
the client had only four employees. Today,

they have over 200, all comprehensively
trained by Telepathy to ensure this scenario
does not get repeated. Telepathy’s clientbase is growing rapidly and, thanks to thehighly automated Webroot operation, this canbe managed with existing resources.
By bundling the Webroot solutions, madeeasier through the central management
console, Telepathy can offer a very costeffective one-stop shop to its clients. “Most ofour clients need cybersecurity insurance torun their business,” says Silvis. “This typicallyrequires an intelligent AI-based firewall,anti-virus, and anti-malware software, as wellas effective DNS protection. All the insurance
requirements are covered in our bundle offer,
so instead of having to stack five or moredifferent solutions, our Webroot bundle ticks
all the insurance boxes for our clients inone go.”He concludes: “OpenText gives its MSP
community phenomenal support to ensureclient success. We have weekly calls, andthere is virtual training available 24 hours aday, as well as in-person classes if we needit. Working with Webroot, we anticipate a30 percent increase in revenue from ourexisting clients.”__________* 2022 Verizon Data Breach Investigation Report

OpenText Cybersecurity provides comprehensive security solutions for companies and partners of all sizes. From prevention, detection and response to recovery, investigation and compliance,
our unified end-to-end platform helps customers build cyber resilience via a holistic security portfolio. Powered by actionable insights from our real-time and contextual threat intelligence,
OpenText Cybersecurity customers benefit from high efficacy products, a compliant experience and simplified security to help manage business risk.
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