‭All Points East Access FAQS 2024‬‭Uber One Presents All Points East‬‭aims to create an inclusive festival for Deaf, disabled‬‭and neurodivergent audiences and those with long-term physical and mental health‬‭conditions.‬‭We work closely with Attitude is Everything and are proud to hold their‬‭Live Events Access Charter Gold Award. In order to make everyone’s visit as enjoyable‬‭as possible, we have a number of accessible facilities available on site for those who‬
‭need them. For more information, visit the‬‭Access Facilities section of our website.‬‭Uber One Presents All Points East is a standing only festival. Seating is available at the‬‭Main Stage Viewing Platform and the Ground Level Viewing Area for those with‬‭pre-booked tickets only. If these areas are sold out at the time of booking it will not be‬‭possible to upgrade on the day.‬‭Access Downloads‬‭Download an Easy Read PDF version of the Access FAQs here‬‭Ticket Types & Pass Collection‬‭There are two dedicated accessible viewing areas at Uber One Presents All Points East:‬‭1.‬ ‭Viewing Platform‬‭2.‬ ‭Ground Level Viewing Area‬‭Access to these areas is available only for those with pre-booked tickets and valid‬‭proof of disability. Tickets are subject to availability.‬‭These areas are both open air with very little shade so please bear this in mind when‬‭booking your tickets and remember to come prepared for all weather conditions.‬‭As space in these areas is limited, we prioritise them for guests with long term‬‭disabilities. Therefore, they are not generally available for those with temporary‬‭conditions, such as pregnancy or broken limbs. For any issues around accessibility that‬‭arise on the day please speak to our Access Manager, who is based at First Aid &‬‭Welfare.‬‭1.‬ ‭Viewing Platform‬‭Situated in the Main (East) Stage Arena, this raised platform is designed for‬‭wheelchair-users and those with disabilities for whom the Ground Level Viewing area‬‭is not suitable, and a PA if required.‬‭Ticket includes:‬‭●‬ ‭A Personal Assistant Pass at no extra cost (‬‭this ticket type is sold in multiples‬‭of 2: one paying customer plus one companion)‬‭●‬ ‭A reserved space on the Viewing Platform at the Main (East) Stage‬‭●‬ ‭An unreserved space on the North and West Stage Viewing Platforms (subject‬‭to availability)‬‭●‬ ‭General Admission entry through the dedicated accessible lane at the main‬‭entrance‬‭●‬ ‭Access to an extensive range of bars, food concessions in the main arena‬‭●‬ ‭Use of accessible toilets: dedicated and staffed accessible toilets are available‬‭at each Accessible Viewing Platform and at the First Aid & Welfare Area.‬‭Additional accessible toilets are located at each toilet block at the event.‬‭●‬ ‭Chairs on the Viewing Platform are provided as a priority for customers who‬
‭require them.‬‭●‬ ‭Your wristband, PA Pass and Accessible Toilet wristband will‬‭provide access to‬‭the above facilities and must be collected at the First Aid & Welfare point on‬‭arrival. You will need to present your ticket. The PA Pass is interchangeable‬‭during the event, so if customers come in a group it can be swapped with‬‭other members of the party so they can gain access to the viewing areas in‬‭turn.‬‭Proof of disability is required to book this ticket type. Once you have booked your‬‭tickets, you have the opportunity to submit your supporting documents in advance of‬‭the show. The deadline is four weeks prior to the show. Please visit the‬‭Valid Proof of‬‭Disability & Submitting Documents in Advance‬‭section of our website for full‬‭instructions. You will need your order number to complete this process.‬‭2.‬ ‭Ground Level Viewing Area‬‭Situated in the Main (East) Stage Arena, this is a dedicated ground level viewing area‬‭for customers with disabilities who wish to stand for the event, but need a less‬‭crowded area and/or the option of sitting for short periods of time, and a PA if‬‭required. Please be aware that there will not be an unrestricted sight line of the Main‬‭(East) Stage when seated in this area, as there will be customers in front of the‬‭Ground Level Viewing Area who are likely to be standing up.‬‭Ticket includes:‬‭●‬ ‭A Personal Assistant Pass at no extra cost‬‭(‬‭this ticket type is sold in multiples‬‭of 2: one paying customer plus one companion)‬‭●‬ ‭Access to the the Ground Level Viewing Area at the Main (East) Stage‬‭●‬ ‭An unreserved space on the North and West Stage Viewing Platforms (subject‬‭to availability)‬‭●‬ ‭General Admission entry through the dedicated accessible lane at the main‬‭entrance‬‭●‬ ‭Access to an extensive range of bars, food concessions in the main arena‬‭●‬ ‭Use of accessible toilets: dedicated and staffed accessible toilets are available‬‭at each Accessible Viewing Platform and at the First Aid & Welfare Area.‬‭Additional accessible toilets are located at each toilet block at the event.‬‭●‬ ‭Chairs will be provided in the Ground Level Viewing Area, with priority for‬‭customers who require them.‬‭●‬ ‭Your wristband, PA Pass and Accessible Toilet wristband will provide access to‬‭the above facilities and must be collected from at the First Aid & Welfare‬‭point on arrival. You will need to present your ticket‬‭.‬‭The PA Pass is‬‭interchangeable during the event, so if customers come in a group it can be‬‭swapped with other members of the party so they can gain access to the‬‭viewing areas in turn.‬‭Proof of disability is required to book this ticket type. Once you have booked your‬‭tickets, you have the opportunity to submit your supporting documents in advance of‬‭the show. The deadline is four weeks prior to the show. Please visit the‬‭Valid Proof of‬‭Disability & Submitting Documents in Advance‬‭section of our website for full‬‭instructions. You will need your order number to complete this process.‬‭3.‬ ‭Personal Assistant Pass for Any Other Ticket Type‬‭If the accessible areas above are sold out for your chosen show, or if you do not‬‭require tickets for either of the accessible viewing areas and wish to book a ticket + PA‬‭Pass at no extra cost for any other ticket type, such as Luno VIP, you always have this‬‭option (subject to availability) but please note that this can only be done via phone or‬‭email using the contact details below.‬‭4.‬ ‭Viewing Platforms (Other Stages)‬‭There are additional raised viewing platforms at the North Arena and at the West‬‭Stage. Space on these platforms is‬‭unreserved‬‭and is for those with pre-booked‬‭Viewing Platform or Ground Level Viewing Area tickets only (subject to availability and‬‭valid proof of disability).‬‭Ticket Booking Process‬‭To book Viewing Platform or Ground Level Viewing Area tickets + PA Passes,‬‭please‬‭visit our ticketing page.‬‭You will need to confirm two tickets (1 x full price ticket + 1x PA pass at no extra cost).‬‭You will need to submit proof of disability to book these ticket types. Once you have‬‭booked your tickets, you have the opportunity to submit your supporting documents‬‭in advance of the show. The deadline is four weeks prior to the show. Please visit the‬‭Valid Proof of Disability & Submitting Documents in Advance‬‭section of our website‬‭for full instructions. You will need your order number to complete this process.‬‭Please note that if the accessible areas above are sold out for your chosen show, or if‬‭you do not require tickets for either of the accessible viewing areas and wish to book‬‭a ticket + PA Pass at no extra cost for any other ticket type, such as Luno VIP, you‬‭always have this option (subject to availability) but please note that this can only be‬‭done via phone or email using the contact details below.‬‭Contact Us‬‭If you require further assistance with booking tickets, or if the information you are‬‭looking for cannot be found on the website, you can contact us here:‬‭By phone:‬‭Accessibility Booking + Information line:‬‭0344 581 0909. Opening hours are‬
‭Mon - Fri,‬‭9am - 5.30pm.‬‭By Live Chat:‬‭You can contact us through AXS ‘Live Chat’ function in the help section‬‭on AXS website. To locate this, please go to www.axs.com/uk, travel to the bottom of‬‭the website, and click on the Help Centre link.‬‭By email:‬‭You can also contact us by email on‬‭access@allpointseastfestival.com‬‭. We‬‭aim to respond within 5 working days.‬‭Valid Proof of Disability and Submitting Documents in Advance‬‭You will need to submit proof of disability when booking tickets for the Viewing‬‭Platform at the Main Stage, the Ground Level Viewing Area or when applying for a PA‬‭Pass at no extra cost for any other ticket type.‬‭Once you have booked your ticket, please complete the‬‭Access Facilities Supporting‬‭Evidence Form.‬‭The following are recognised as valid proof of disability:‬‭●‬ ‭Front page of DLA letter (no specific rate required)‬‭●‬ ‭Front page of Attendance Allowance letter (no specific rate required)‬‭●‬ ‭Receipt of Personal Independence Payment (PIP)‬‭●‬ ‭Evidence that registered severely sight impaired (blind)‬‭●‬ ‭CredAbility Access Card – + 1 category requirement‬‭●‬ ‭Recognised Assistance Dog ID card‬‭●‬ ‭Evidence of War Disablement Pension‬‭We will review an application without the recommended evidence on a case-by-case‬‭basis.‬‭The closing date for submitting evidence in advance is four weeks prior to the show. If‬‭you have not submitted evidence by this date you will be required to show evidence‬‭once you reach the event. If you submitted evidence for an All Points East show in‬‭2022 and agreed to join the access database then you will not need to resubmit‬‭evidence until 2025. Evidence provided prior to 2022 will need to be re-submitted.‬‭Blue Badge Car Parking‬‭There is a Blue Badge Car Park available at All Points East for customers with‬‭Accessible ticket types and pre-booked Blue Badge Parking tickets only. Blue Badge‬‭Parking tickets can be reserved at the time of booking your event tickets and will be‬‭provided at no extra cost.‬‭There is a Blue Badge Car Park available at Uber One presents All Points East for‬‭customers with pre-booked Blue Badge Parking tickets only. A Blue Badge Parking‬‭ticket is only available to buy at the time of booking your event tickets and is provided‬‭at no extra cost.‬‭Please note that Blue Badge Car Parking tickets are subject to availability. Spaces are‬‭limited and may sell out quickly.‬‭Important:‬‭●‬ ‭A Blue Badge Parking ticket is only valid with presentation of a Blue Badge,‬‭matching Photo ID and event ticket on arrival. If you arrive without this‬‭documentation you may be refused entry to the car parking area.‬‭●‬ ‭Please note due to safety road closures at the end of the event, you will not‬‭be able to exit the car park between approximately 21:00 - 23:45 (Fri & Sat)‬‭and 20:30 - 23:30 (Sun & Mon).‬‭●‬ ‭The Blue Badge Car Park is located off Grove Road - please follow signs for Red‬
‭Gate.‬‭●‬ ‭Please note the car park is on a grassy field, there is however a hard-standing‬‭route from the car park to the Main Entrance.‬‭If Blue Badge Parking tickets are sold out, you can find information on other Blue‬‭Badge Parking locations in the surrounding area via the‬‭Tower Hamlets website‬‭and‬‭the‬‭Hackney website‬‭.‬‭Travel Info‬‭Uber One presents All Points East takes place in Victoria Park. It is located in the‬‭borough of Tower Hamlets in the East End of London.‬‭ADDRESS: All Points East Festival, Victoria Park, Grove Road, London E3‬‭The central London location of our event means that we are well served by the public‬‭transport network. There are strictly no parking facilities at the event or in the‬‭immediate vicinity of Victoria Park, so please do not bring your car unless you have a‬‭pre-booked Blue Badge Parking Ticket. Please use public transport or walk or cycle to‬‭the venue where possible.‬‭Train & Tube‬‭The nearest step free station is Hackney Wick, which is served by the Overground -‬‭321m‬‭See the Luno presents All Points East‬‭Hackney Wick‬‭Station Wheelchair Route‬‭Cambridge Heath is served by the Overground (no step free access) - 804m‬‭Mile End Station‬‭is served by the District, Central and Hammersmith & City lines (no‬‭step free access) - 1609m‬

‭Bethnal Green is served by the Central line and Overground (no step free access) -‬‭1127m‬‭Bus‬‭Buses 8, 277, 309, 339, 388, D3, D6 all pass close to the park. Please be aware that‬‭some buses may be diverted due to road closures at the end of the event. All TFL‬
‭buses have level access and are able to accommodate one wheelchair user.‬‭Taxi‬‭A designated taxi and private hire pick up area will be available at the end of the‬‭event, please follow signage. The taxi pick-up point is the nearest location that‬‭vehicles can access outside of the road closures. It is approximately 500m away from‬‭the exit with step free access from the exit. Please follow signs for the quickest route‬‭from the exit to the taxi pick-up point.‬‭Use TFL’s Journey Planner at‬‭www.tfl.gov.uk‬‭and check‬‭which entrance applies for‬‭your ticket type closer to the event.‬‭What to Expect at the Event‬‭Site Layout & Ground Conditions‬‭●‬ ‭Uber One presents All Points East takes place on the east side of Victoria Park.‬‭Information about the location of the event in Victoria Park can be found on the‬‭Tower Hamlets council website‬‭, as well as further information about the park‬‭itself.‬‭●‬ ‭Access to the event entrance is along level hard standing paths.‬‭●‬ ‭The event area is predominantly grass and although there are some hard‬‭standing pathways, these do not run to the stages, which all stand on grass.‬‭●‬ ‭In the event of bad weather, it is likely that mud and puddles will form and this‬‭can have a big impact on how easy it is to move around the event site. Please‬‭take this into consideration when planning your day and deciding on what‬‭equipment to bring with you.‬‭●‬ ‭In the event of hot weather there will be minimal shade so please take this into‬‭consideration when planning your day. Free water points are available across‬‭the event site if you need to fill up a water bottle. Remember to stay hydrated.‬‭●‬ ‭Please note all distances are approximate and event areas are subject to‬‭change.‬‭Distances around the site‬‭●‬ ‭From the Accessible Entrance to the East Stage Viewing platform = 530m‬‭●‬ ‭From the Accessible Entrance to the West Stage Viewing platform = 480m‬‭●‬ ‭From the Accessible Entrance to the Cupra North Arena Viewing platform =‬‭300m‬‭Strobe Lighting & Pyro Pre-Warning‬‭Please note that it is likely that most acts performing on the Main Stage will use‬‭strobe lighting and pyrotechnics as part of their performance. Please ask at First Aid &‬‭Welfare for an idea of when there may be fireworks or sudden loud bangs.‬

‭Arriving at & Leaving the Event‬‭Arriving at the Event:‬‭●‬ ‭On arrival, head to the main entrance located on entry to the park at Crown‬‭Gate, on Grove Road‬‭.‬‭●‬ ‭There is a dedicated Access Lane at‬‭1.2m wide or greater‬‭for those who require‬‭it.‬‭●‬ ‭There will be a soft ticket check before your ticket is scanned so please have‬‭your ticket ready before you enter the queue. Remember there is no‬‭readmission once you have entered the event.‬‭●‬ ‭If you have a bag with you, please expect it to be searched on entry. Remember‬‭We will not allow large bags, suitcases or luggage into the venue but you will be‬‭permitted to take small bags and handbags in with you. We class small bags as‬‭no larger than 29cm x 21cm x 21cm (Height 297mm (11.7 inches), Width‬‭210mm (8.27 inches), Depth 210mm (8.27 inches), or roughly no bigger than‬‭A4.‬‭●‬ ‭Chairs and seats, including camping chairs, inflatable seats and seat sticks are‬‭not permitted at the event. Please do not bring these items with you as you will‬‭be asked to leave them at the entrance and we do not accept liability for any‬‭left items.‬‭For a full list of prohibited items please‬‭head to the Restrictions &‬‭Prohibited Items section of our website.‬‭●‬ ‭Food & Drink cannot be brought in to the event, with the exception‬‭of an empty‬‭reusable water bottle to fill up on site or water in unopened plastic containers‬‭of up to 500ml.‬‭●‬ ‭If you need to bring food or drink with you for medical reasons, you will need‬‭to request an exemption letter via‬‭access@allpointseastfestival.com‬

‭●‬ ‭Once inside the venue, head to First Aid & Welfare which also serves as our Info‬‭Point for any Access queries, and is where our Access Manager is based. If you‬‭need to collect your PA Companion Pass or an Accessible Toilet wristband, you‬‭can do so here.‬‭●‬ ‭The event is likely to be very busy, with loud music, strobe lighting and‬‭pyrotechnics used during performances. There may be queues for toilets, food‬‭traders and bars, particularly during the changeover between acts on the main‬‭stage. Please consider these conditions and whether the event is suitable for‬‭everyone in your party.‬‭Leaving the event:‬‭●‬ ‭The majority of concert goers will leave the event at the same time, just after‬‭the headline act has finished. This means that leaving the event at this time is‬‭likely to be very busy and may be overwhelming for some customers.‬‭●‬ ‭If this is the case, we recommend waiting until the main crowd has dispersed,‬‭or try leaving a little early. If you are on one of the viewing platforms, you may‬‭wish to wait for 10 minutes until things have quieted down and a member of‬‭our Welfare team can assist you in finding the right exit should you require it.‬‭●‬ ‭On leaving the venue, please keep to the left hand side of the exiting crowd and‬‭make yourself known to a supervisor or steward if you require assistance. They‬‭can escort you safely to the gate.‬‭●‬ ‭Please note there is no shuttle service from the event exit gates to the park‬‭gates or public transport hubs so please factor these distances in when planning‬‭your journey home after a long day.‬‭●‬ ‭There will be some toilets for public use located externally to the event.‬‭Access Facilities‬‭Accessible Entrance‬‭There is a dedicated accessible lane (1.2m wide) at the main entrance to the event.‬‭The main entrance is located on entry to the park at Crown Gate, on Grove Road.‬‭Box Office‬‭A lowered counter will be available at the box office. A hearing loop is located here‬‭too.‬‭Access Manager‬‭Our dedicated Access Manager will be based at First Aid & Welfare, which also serves‬‭as our main Info Point for any access queries and is located near the main entrance.‬‭First Aid & Welfare will be clearly signposted on site and highlighted on the event‬‭map. The Access Manager will also be contactable on radio during the event.‬‭Viewing Platform‬‭Situated in the Main (East) Stage Arena, this raised platform is designed for‬‭wheelchair-users and those with disabilities for whom the Ground Level Viewing area‬‭is not suitable, and a PA if required. Space on the Viewing Platform is only available for‬‭customers with pre-booked Viewing Platform tickets (subject to availability and valid‬‭proof of disability).‬‭Ground Level Viewing Area‬‭Situated in the Main (East) Stage Arena, this is a dedicated ground level viewing area‬‭for customers with disabilities who wish to stand for the event, but need a less‬‭crowded area and/or the option of sitting for short periods of time, and a PA if‬‭required. Please be aware that there will not be an unrestricted sight line of the Main‬‭(East) Stage when seated in this area, as there will be customers in front of the‬‭Ground Level Viewing Area who are likely to be standing up.‬‭Space at the Ground‬‭Level Viewing Area is only available for customers with pre-booked Ground Level‬‭Viewing Area tickets (subject to availability and valid proof of disability).‬‭Viewing Platform (Other Stages)‬‭There are additional raised platforms at the North and West Stages. Places on these‬‭other platforms are unreserved and for the use of customers with pre-booked Viewing‬‭Platform or Ground Level Viewing Area tickets only. These tickets are only available‬‭when pre-booked, subject to availability and only valid with proof of disability.‬‭Accessible Toilets‬‭Accessible toilets are available at each toilet block, at First Aid & Welfare and at the‬‭Viewing Platforms.‬‭There are two accessible toilets in the Uber One VIP area. One of these requires a‬‭radar key - please speak to the bar manager at the bar closest to the toilet block, or‬‭any supervisor in the area, and they will provide the key for you.‬‭Changing Places Unit‬‭There will be a Changing Places Unit (HDU) situated at the sanitation point behind the‬‭Main Stage Viewing Platform.‬‭Charging Points for Powered Chairs‬‭Charging points are available at the Main (East) Stage Viewing Platform and at First‬‭Aid & Welfare.‬‭Lowered Counters‬‭There will be lowered counters where possible at bars, merchandise stands, and some‬‭food outlets. Provisions will be made where lowered counters are not available.‬‭British Sign Language (BSL) Performance Interpreters‬‭BSL Performance Interpreters are available on request for all Main Stage (East Stage)‬‭performances. Please send requests to‬‭access@allpointseastfestival.com‬‭by Friday 7th‬
‭June. The interpreters will be situated on a raised platform next to the main stage‬‭facing the audience, on the right hand side of the stage if you are facing it.‬‭Hearing (Induction) Loops‬‭These are located at one of the Box Office windows, First Aid & Welfare and at limited‬‭bars locations. They will be identified by a sticker.‬‭Merchandise‬‭Merchandise can be produced in alternative formats within a reasonable time frame.‬‭Please email your request to‬‭access@allpointseastfestival.com‬‭Chill Out Space‬‭This is a space that people can use when they need to get away from the crowd for a‬‭while. It is located at First Aid & Welfare.‬‭Hidden Disabilities‬‭We understand that not all disabilities are immediately apparent. If you would like‬‭support or advice inside Uber One presents All Points East our Access Manager will be‬‭the main point of contact and is based at First Aid & Welfare, near the main entrance.‬‭Otherwise, you can contact us in advance with your questions via‬
‭access@allpointseastfestival.com‬‭. We aim to respond‬‭within 5 working days.‬‭A Dog Spending Area for Assistance Dogs‬‭There is a spending area space reserved for assistance dogs, with water available for‬‭them as well. Access staff will be able to direct you to this space. Please speak to our‬‭staff if your dog is sensitive to sudden noises. If you are planning on bringing an‬‭assistance dog with you, please email the request within a reasonable time frame to‬‭access@allpointseastfestival.com‬‭Other Questions Around Accessibility?‬‭If you have other access requirements which are not covered here, please contact us‬‭in advance via‬‭access@allpointseastfestival.com‬‭and‬‭we shall make every effort to‬‭make a reasonable adjustment and meet your needs where possible. We aim to‬‭respond to emails within 5 working days.‬‭Medication‬‭Please bring any medication that you would normally take, but no more than you‬‭would personally expect to take over the duration of the event. Tell your friends about‬‭any allergies you have. All medication must be clearly labelled as prescribed and the‬‭name on the prescription label must match that of the ticket holder. Medication can‬‭be safely stored and refrigerated at First Aid & Welfare if required. Please remember‬‭that all medication must be self-administered.‬‭Attitude is Everything‬‭Attitude is Everything improves Deaf and disabled people’s access to live music by‬‭working in partnership with audiences, artists and the music industry.‬‭Having begun as a pilot project in 2000, Attitude is Everything is now a fully‬‭independent charity and part of Arts Council England’s National Portfolio of‬‭Organisations. They encourage event producers to go beyond the legal obligations set‬‭out in the Equality Act and implement best practice, providing a fair and equal service‬‭to their Deaf and disabled customers.‬‭Attitude is Everything support the music industry to understand Deaf and disabled‬‭people’s access requirements at music venues and festivals by building equality into‬‭the strategic process using a Charter of Best Practice. The ethos of the Charter is that‬‭Deaf and disabled people should be as independent as they want to be at live music‬‭events and over 100 venues and festivals have already signed up.‬‭www.attitudeiseverything.org.uk‬‭www.twitter.com/attitudetweets‬‭www.facebook.com/attitudeiseverything‬‭Become an Attitude is Everything Mystery Shopper‬‭The Attitude is Everything Charter of Best Practice encourages live venue promoters to‬‭publicly show their commitment to improving access, and is assessed by a nationwide‬‭team of Mystery Shoppers.‬‭To become a Mystery Shopper,‬‭you can visit the Attitude is‬‭Everything‬‭website‬‭or email‬‭mauro@attitudeiseverything.org.uk‬‭to request the form‬‭and more information.‬