Case Study

Symmetric IT Group
Symmetric IT Group leverages OpenText Secure
Cloud Platform to protect clients’ dataand improve compliance.

Who is Symmetric IT Group?

Symmetric IT Group has been servicing small
to medium size businesses (SMB) since 2008,
providing managed IT services, information
security, business continuity, enterprisesolutions and co-managed IT solutions. Its
main goal is to provide enterprise-level ITpractices and solutions to the SMB sector,
with small business prices.

Cloud Brings Opportunities
as Well as Security Threats

It is a sad fact that cybercriminals are gettingsmarter in their efforts, and staying protected
requires the most innovative approach.
This is exactly where Symmetric comesin. Across a wide range of SMB industries,“From our clients’ perspective,
we clearly see the value of theOpenText Cybersecurity solutions.
We’ve blocked hundreds ofthousands of attacks in ourclient base and we can see theeffectiveness of the solutions
in our own environment, wheremalware and phishing attempts
are routinely blocked.”
George Lakiotis
CEOSymmetric IT Group

Symmetric specializes in identifying
technology gaps as well as business andcybersecurity risks. The proactive Symmetric
team then improves, protects, and monitors
its clients’ systems for total peace of mind.
George Lakiotis, CEO of Symmetric,
explains further: “With the advent of
the cloud, many of our clients see great
opportunities to reduce their IT footprint andstreamline their business. Although this isgood news, the cloud also brings with it an
expanded attack surface and even a slight
Microsoft 365 misconfiguration can havedisastrous consequences. We partner withOpenText Cybersecurity to provide a multilayered cyber resilience approach to keep
our clients’ data and systems safe.”

Increased Cybersecurity
Requirements for Regulation
Compliance and Insurance

Most SMB companies need to comply withindustry-specific data privacy regulations,such as HIPAA for healthcare. The Symmetric
team has also noticed a trend towards taking
out cybersecurity insurance policies. This often
comes with its own stipulations on what
security software measures the client needs
to implement to ensure pay-out in theunfortunate event of a data breach.
Many Symmetric clients leverage Microsoft
365 to run their business. This includes

At a Glance
Industry
Managed Service Provider (MSP)

Location
Florida, USA

Challenge
Leverage the best technology partnership to deliver
high quality cyber resilience solutions and supportclients’ compliance and insurance requirements

Products and Services
Webroot Advanced Email Threat Protection
Webroot Advanced Email Encryption powered by Zix
Carbonite Cloud-to-Cloud Backup
Carbonite Information Archiving

Success Highlights• Multi-layered cyber resilience and single
platform approach• Improved regulation and insurance compliance• Great support experience• User-friendly and highly effective solution

“We love Carbonite Cloud-to-Cloud Backup as it is asimple ‘set and forget’ solution, unlike traditional backup
tools. It works perfectly paired with Carbonite Information
Archiving that enables proactive compliance with cloudbased archiving of over 50 data sources, including
Microsoft Teams, which many of our clients use.”
Connect with Us
www.CyberRes.com

George Lakiotis
CEOSymmetric IT Groupemail protection and encryption features,
but Lakiotis can see some limitations too:
“Microsoft 365 is constantly changing
and there is so much to keep up with,
it can become a training burden. We prefer
introducing our clients to a consistent
approach with the OpenText Secure CloudPlatform. This includes Webroot Advanced
Email Threat Protection, Webroot Advanced
Email Encryption powered by Zix, Carbonite
Cloud-to-Cloud Backup, and Carbonite
Information Archiving. The platform approachis cost-effective and enables us to passthat benefit on to our clients. It also helps
unify our security tools and streamline theoperations of managing our client base.”cloud-based archiving of over 50 data
sources, including Microsoft Teams, which
many of our clients use.”

Data backup is an important element in theoverall mix. OpenText™ Carbonite Cloudto-Cloud Backup enables rapid recoveryof SaaS data and reduces the impact ofdata loss. Intuitive, automated, and secure
SaaS backup greatly improves recovery
time in the event of an emergency. As aresult, businesses can enhance their overallcyber resilience and business continuity.
“Our clients need data backup for legal andcompliance reasons,” says Lakiotis. “We love
Carbonite Cloud-to-Cloud Backup as it isa simple ‘set and forget’ solution, unlike
traditional backup tools. It works perfectly
paired with Carbonite Information Archivingthat enables proactive compliance with

When asked why Symmetric remains loyal
to OpenText™ Cybersecurity solutions,
Lakiotis is clear: “We love the personal touchwith OpenText and really appreciate theknowledgeable support we receive. And,
from our clients’ perspective, we clearly
see the value of the OpenText solutions.
We’ve blocked hundreds of thousands ofattacks in our client base and we can see
the effectiveness of the solutions in our own
environment, where malware and phishingattempts are routinely blocked. The low levelof support tickets we receive for OpenText
Cybersecurity solutions from our clientstells us that user satisfaction is high, and thesolutions are doing their job.”

User-Friendly and Effective
Secure Cloud Platform

OpenText provides an easy-to-use
management portal for the Secure Cloud
Platform solutions. This unified platform
approach is much appreciated by its partners
and cuts down on training requirements
when new staff join. And for those partners
with proactive clients, Secure Cloud Platform
includes a central cloud console so thatclients can access and manage their security
solutions directly.

He concludes: “With operational maturity
comes a more strategic compliance-led
approach. We find our clients are moreinterested in a unified approach rather
than piecemeal products so that they caneffectively address their cybersecurity
insurance and compliance requirements
at its core. OpenText is the best partner
for us to achieve this and allow our clientsthe freedom to do what they do best:
run their business without worrying aboutcyber resilience.”

OpenText Cybersecurity provides comprehensive security solutions for companies and partners of all sizes. From prevention, detection and response to recovery, investigation and compliance,our unified end-to-end platform helps customers build cyber resilience via a holistic security portfolio. Powered by actionable insights from our real-time and contextual threat intelligence,OpenText Cybersecurity customers benefit from high efficacy products, a compliant experience and simplified security to help manage business risk.
768-000105-001 | O | 06/23 | © 2023 Open Text