Go conversational, get more feedbackBuild better experiences
the right way!

Customer Experiences | Employee Experience | Product Experiences

Your end-to-end conversational experience platform
for all your feedback needs.

2You are in mighty
good company

3

A dedicated experience
platform. . .

15,000+108

customers

Countries
4Classic Forms
Measure and improve every interactionthat matters to your customers andemployees.

Audience
Finding the right respondents
for all your research needs
across the globe.

Chat Surveys
Switch from static to dynamic
conversations that invite moreanswers

NPS® surveysOffline Surveys

Track & optimize NPS® to run
the best-in-class CX program

Collect feedback even from theremotest of places, internet-free!

Customer Experience
Lifecycle Mapping
Create ‘wow’ experiences for your customers
at all key interactions that matter!

Customer Effort Score
Measure, track, and analyze
the effort involved in every
customer interaction andresolution to the requests.

Integrate with:

Customer Satisfaction
Pindown the key drivers ofsatisfaction and formulate actionabletactics. Leave no stone unturned toimprove your customer experience.

Website Feedback

Product Feedback

Collect feedback from visitors& customers while they’re on
your website. Tap customer
experience on every platform.

Address customer challenges &drill down to the ‘Why’ behindthe ‘What’. Encompass thecustomer’s overall experience
with your product.

Transactional NPS

Event Feedback

Create transactional metrics andgenerate actionable insights.at
every customer touchpoint.
Improve CX, overall.

Measure the quality ofinteractions before, during andafter a purchase. Interpret
customer behavior and deliver
the best possible experience.

User Experience

Relational NPS

Customer-Exit Surveys

Collect feedback from yourideal users & uncover user
behavior. Gather all the data
you need to improve user
experience.

Learn your customers’
perceptions about the brand.
Compare your scoresagainst industry
benchmarks.

Tighten your product-market ﬁt
to improve customer retention.
Identify patterns & reﬁne yourcustomer success to exceed
customer expectations.

Employee Experience
Lifecycle Mapping
Migrate to a lifecycle approach to improve employee
experience all the way up their careers.

Onboarding Feedback
Bring the new-hires
up-to-speed of your company.
Assist the new employees tograsp job-expectations faster.

Training & Assessment
Help your employees successfully
contribute to your organization’smission. Adopt a holistic approach tomeasure training effectiveness.

Employee Engagement
Recruiting & Pre-hireRole Change

Attract only the right talents thatwill make potential Hires. Improveyour employer brand and keep thehiring process simpler.

Ensure continuous employee developmentby assigning the right roles for every
resource. Make employee satisfaction
seamless even after a job-role change.

Help your employees create ameaningful, long-term connection to
your brand and inculcatecommitment.

Multi-Rater Assessments
Pulse Surveys
Connect better with youremployees & understandtheir pulse. Enrich youremployee listening
programs withconversational surveys.

Manage employee activity and set goals tonurture employee loyalty. Ingrain voice ofemployee into your work culture. Let youremployees feel heard.

Ad-Hoc Internal Surveys

Management Surveys

Exit Surveys

Go beyond employee satisfaction oreven employee engagement. Gather
actionable information to boost
employee experience.

Meet employee needs andexpectations to reduce employee
turnover. Monitor employee
perceptions to identify your strengths& weaknesses.

Constantly evolve to build ahigh-performing culture. Zero-inon the exact reason for
employee churn.

Sales Lifecycle
Mapping
Define industry-best techniques to increasecustomer satisfaction and recurring sales!

Scheduling Appointments
Qualify your collected leads bysetting up an appointment online.
Strike the right chord from the startof their journey.

Integrate with:

Prospecting Leads
Identify who your potential prospects
are and reach out to them instantly.
Design a simple prospecting process
for higher lead generation..

Gathering Requirements
Conﬁrm whether your prospects arepotentially willing to buy your product.
Decipher the prospect needs to improveyour pitch.

Accounts Won & Lost
Post-demo Call Survey
Manage and overcome customer
objections or hesitations. Address
customer concerns to improveengagement & increase sales.

Identify your strengths andweaknesses to reﬁne yourtechniques. Measure customer
conﬁdence, win referrals &grow your business.

Product Experience
Lifecycle MappingCreate wow experiences for your customers at
all the key interactions that matter!

Segmentation
Power-up your productdevelopment cycle and create
tailor-ﬁt product offerings.

Ideation>
Research>
Development

Marketing Analysis

Concept Testing

Understand the threats andopportunities. Do a thorough
SWOT to unearth unmet
market needs..

Identify the perceptions,wants, and needs, associatedwith your product and assess
the opportunities.

>
Testing>

Product Speciﬁcations

Growth>Maturity>
DeclineUser Experience

Build products that your customers
will love. Help the productmanagement team optimize the rightfeatures.

Develop a deeper
understanding of userneeds. Collect feedback
from your ideal users.

Pricing Research

Product Satisfaction & Loyalty

Determine the optimal price to growyour revenue and market share.

Measure satisfaction and loyalty. Forecast
trends and build products for the next
generation.

Customer Success
Lifecycle Mapping
Well-defined tasks and milestones to let yourcustomers achieve their desired outcomes!

Customer Effort Score
Measure, track, and analyze
the effort involved in every
customer interaction andresolution to the requests.

Integrate with:

Customer SatisfactionPindown the key drivers ofsatisfaction and formulate actionabletactics. Leave no stone unturned toimprove your customer experience.

Onboarding

User Research

Build strong customer relationships
right from the start. Design thebest-in-class onboarding
experience to earn loyal customers.

Value Realization Surveys
Evolve your services and products to go
beyond customer expectations. Address
customer needs to build a product they
devour.

Gain actionable insights fromshort, conversational surveys.
Assess and monitor customer
experience for continuousimprovement.

Transactional NPS
Create transactional metrics andgenerate actionable insights.at
every customer touchpoint.
Improve CX, overall.

Relational NPS

Customer-Exit Surveys

Learn your customers’
perceptions about the brand.
Compare your scoresagainst industry
benchmarks.

Tighten your product-market ﬁt
to improve customer retention.
Identify patterns & reﬁne yourcustomer success to exceed
customer expectations.

Voila! A better
experience
Response-boosting UI
Mobile-ﬁrst Conversational
UI Dual output
Internet-free surveys
Print surveys
Oﬄine Survey App16

Report-savvy
dashboard
Performance at-a-glance
Question level analysis
In-depth analysis
Real-time reporting
Compare results
Schedule reports
Export as PDF Filters
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Enterprise-ready.
AlwaysSub accounts
Single Sign-on
SPSS Data Export
Multiple users
Centralized billing
Unlimited questions &answers
Dedicated Customer Success Manager
18

Seamlessshare
Built-in email
Unique link share
Automated share
Social share SMS
surveyEmail embed code
Embed option: 3 subs
19

White-labelingaka custom
everything!
CustomdomainCustom CSS
Custom Email20

Webhooks &integrations to bootZapierAWeber
Facebook PixelZendesk
Hubspot

Intercom
Salesforce
MailChimp
WordPressRybbon...etc

Slack21