CASE STUDY

TSpec provides clients with alayered security solution thatachieves higher threat protection

50%

reduction in false positiveand missed threats70%

reduction inmalicious email clicks~15

minutes to deploy software
on client environments

AT A GLANCE
Company

Background

Technical Specialties, Inc.

Technical Specialties, Inc. (TSpec) has been in business since 1973 and has stayedahead of the technology curve by combining their knowledge of their clients’businesses with their expertise across the IT spectrum. TSpec specialized inproviding solutions that enable its clients to be more productive by providing arange of services from managed and technical services, to network assessments
and structured cabling. They support industries including federal, state and local
government, education and commercial markets. TSpec has built a dependable andmodern one-stop-shop that businesses and sectors of all sizes can rely on.

Industry
Managed Service
Provider (MSP)

Products•

Webroot Endpoint
Protection•Webroot DNS Protection•

Webroot Security
Awareness Training•

Webroot Email ThreatProtection•

Webroot Email Encryption
powered by Zix

Key Findings

Challenge
As TSpec expanded their client base into new industries and regions, they noticed
a need for a more robust AV solution. Their previous primary antivirus (AV) solution,
Symantec, was a heavy agent that used a lot of computer resources, leading toslow systems and annoying pop-up messages. TSpec clients complained about
these issues, as well as false positives and legitimate threats infecting theirnetworks. The high rate of customer complaints and the amount of time spent on
remediating threats led TSpec to consider switching to a new vendor.

Solution
TSpec’s vendor evaluation process included a short list of requirements for the AVsolution. To be considered, the solution needed to have accurate threat detection, alightweight deployment and reduced client-side notifications.

•Layered security approachsaves time and money•Significant reduction offalse-positive alerts

Teri McMullen, Business Operations Manager at TSpec recalls, “our engineers
created test environments to intentionally expose Webroot Endpoint Protection todifferent malware and ransomware, resulting in Webroot effectively preventing andremediating these test environments. It was an easy decision to switch to WebrootEndpoint Protection as our primary AV vendor”.

•Webroot products help
meet cyber insurance
requirements

While satisfied with the Webroot Endpoint Protection results for their AV needs,
they recognized that this alone would not be sufficient to provide complete
protection for their clients.

“Clients love OpenText Cybersecurity. It greatly reduces threat
exposure and helps meet some of the cyber insurance requirements.”- Teri McMullen, Business Operations Manager at TSpec

To achieve true cyber resilience and protect against data
breaches and ransomware attacks, TSpec knew that theywould need to offer a layered security approach that included
multiple safeguards against different types of threats.
• DNS Protection to help filter, monitor and control all
Internet requests• Email Security with Email Threat Protection to protect
against phishing, malware and other email-based threats
and Email Encryption to secure communications andprevent unauthorized users from sending out sensitive data
• Security Awareness Training (SAT) to educate clients aboutcyber security best practices
It was a straightforward decision to enhance our service
offerings with the addition of OpenText Cybersecurityincluding Webroot Endpoint Protection, DNS Protection,Security Awareness Training, and Email Security.

Results
By offering a layered security solution, TSpec now provides
clients with a more robust defense against potential cyberthreats and ensures systems, data and users are protectedto the highest possible extent. In short, it gives clients pieceof mind and further enhances the effectiveness of theircybersecurity investment.
TSpec aims to provide best-in-class technical solutions andsupport for their clients and demonstrates this businessphilosophy in their client success measurements:• Number of fires they fight (threat exposure)• How long are they fighting the fires (threat remediation)• Overall customer satisfaction level
McMullen has firsthand experience witnessing TSpec andits clients transform and benefit from adopting a layered
security solution. The OpenText Cybersecurity work together
to reduce the number of security incidents, as well as saves
time and money that could be lost due to a cyber-attack.

“After clients migrate to TSpec, they often experience asignificant reduction of issues and appreciate the reliabilityof the solution.” McMullen continues, “We’ve built strong
relationships with our clients and seen customer
satisfaction grow”.
TSpec has also noticed a 50% reduction in time spent on
threat remediation thanks to the lowered threat exposureand the user-friendly Webroot Management Console.
Webroot works silently in the background, reducing falsepositive alerts and notifications, resulting in higher customer
satisfaction.
When asked if clients had any feedback on Webrootproducts, McMullen responded, “Clients love OpenText
Cybersecurity. It greatly reduces threat exposure and helps
meet some of the cyber insurance requirements”.
Our clients trust DNS Protection to keep their mobile devices
secure when working remotely and appreciate the security it
provides when they are connected to public Wi-Fi services.
It is easy to use and adds a level of security to their networks
and individual users.
When it comes to education, some clients are not convincedof the value of expanding beyond their AV solution until theworst happens.
McMullen continued, “On occasion I receive a call from aclient, ‘We have an employee with a virus on their computer,
we believe they clicked or opened something.’ I always tellthose clients that Security Awareness Training could have
prevented that.”
TSpec has had such a good experience with OpenText
Cybersecurity that they look forward to advocating for a
multi-layer security solution. The ultimate goal is to arm
clients against advanced cyberattacks and ensuring sensitive
information is managed with a modern approach. This will
help continue to meet and exceed the level of service they
have come to expect.

OpenText Cybersecurity provides comprehensive security solutions for companies and partners of all sizes. From prevention, detection and response to recovery, investigation and compliance,
our unified end-to-end platform helps customers build cyber resilience via a holistic security portfolio. Powered by actionable insights from our real-time and contextual threat intelligence,
OpenText Cybersecurity customers benefit from high efficacy products, a compliant experience and simplified security to help manage business risk. CS_020923
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