Terms and Conditions

GENERAL TERMS AND CONDITIONS APPLICABLE FOR USE OF THE ONLINE EWARRANT SEAT RESERVATION SERVICE OF SRI LANKA RAILWAYS.

1. Please note that the reservation you make through the online seat reservation service
by using your warrant will only be reserved as a temporary reservation and you needto visit a mTicketing enabled station and produce your physical warrant and temporary
reservation confirmation within the stipulated time frame in order to have thetemporary reservation confirmed.
2. You can make a temporary reservation for the warrant through the online seatreservation service provided you have met all the qualification to obtain a warrant
document and the government organization of which you are employed shall also be
responsible to issue the warrant according to rules and regulations of the Railway
Department. Further, if there are any deficiencies in the written physical warrant
document, the warrant holder shall be responsible to have the deficiencies correctedprior to making the online temporary reservation.
3. Warrant holder shall be responsible to enter the correct information to the online
reservation system and the Department of Railways shall not be responsible for any
mistake that warrant holder makes during the data entry process.
4. The temporary warrant reservation will be cancelled within 07 days from the date of
the temporary reservation or 48 hours prior to the commencement of the respective
train journey, whichever occurs first. (Reservation are available to be made throughthis method only if the reservation is done at least 04 days (96 hours) before thescheduled train departure.) Therefore, it is the passenger's responsibility to confirm
the reservation and get the ticket reserved under the warrant by presenting the correctwarrant document to a mTicketing enabled railway station before the said deadline.
The tickets/reservations that failed to be confirmed will be released-back into thesystem and if the warrant holder fails to confirm temporary reservation after suchcases and/ or two cases mentioned in the point number 5 below, the warrant holder’snational identity card number and the mobile number will be blacklisted accordingly,
and the concerned warrant holder will be temporarily deprived of the ability to reserve
seats through the online reservation system and disciplinary action will be taken.
5. If the submitted warrant document is not correct or if there is any defect, it will berejected by the station master. The temporally reserved seats which fail to produce thecorrect written warrant document within the stipulated period will be released backinto the system and after such cases and/ or 02 cases mentioned in the point number
4, the warrant holder's National Identity Card number and telephone number will beblacklisted. Accordingly, the warrant holder will temporarily lose the ability to makereservations using the online reservation platform. Therefore, it is the responsibility of
the warrant holder to make reservations using a properly completed and correct
warrant document and present the same document to the station master. Rejected
warrant documents will not be returned to its owner and will be kept in the possession

of Station Master and an intimation to that effect will be given. The warrant document
thus retained will be sent to the institution that issued the relevant warrant document
through the official channel.

6. Only the warrant holder can personally make a reservation through the online
reservation platform and accordingly, warrant holder can reserve the warrant
reservations for any family member who is eligible for the warrants via online
reservation and only the warrant holder should do the reservation.
7. Service charges are not applicable for warrant reservations.
8. Currently, maximum of 5 persons including the warrant holder can reserve the warrant
reservations under the one warrant document via online reservation platform. If any
warrant holder needs to make a reservation for more than 5 persons, the warrant
holder can make the reservation from any online reservation facility enabled railwaystation.
9. In availing this facility, you should act in compliance with the provisions laid down in
Chapter XIII and Chapter XVI of the Establishment Code and subsequent and future
amendments thereto issued by the Ministry of Public Administration from time totime in relation to allotment of seats using warrant documents and the circulars
issued. Those who do not follow these circulars and codes will be treated as having
committed an undisciplined act.
10. Even if the system gives the opportunity to reserve seats temporarily, you who intend
to reserve train seats using this system should have carefully read and understood all
the provisions of the Establishment Code as well as all the circulars and terms andconditions issued in this regard and act accordingly.

11. You must also possess a correct and faultless warrant document issued by yourorganization in respect of your journey at the time of commencing the online seatreservation process.

12. You should visit a railway station which has the facility for online seat reservation
using official warrant documents (i.e. mTicketing enabled station) in order to reserveor confirm your temporary reservation.

13. In the case of temporary reservation of seats by a warrant holder using his warrant
document via online platform, in addition to the conditions mentioned above, therules, terms and conditions issued in connection with the issuance of tickets throughthe online platform shall apply as appropriate subject to the provisions of the Railway
Ordinance.

14. Select the correct train for your journey.
15. Ensure that you have a thorough understanding of the rates applicable.
16. Standard customer verification and other terms and conditions would apply.
17. NIC numbers of each and every passenger except "DEPENDENT" should be furnished.

18. A reference number along with the details of the temporary reservation will be sent
via an email/SMS to commuters.
19. Passengers must provide the booking reference number along with their NIC andwarrant in person at the Station Counter and ticket will not be issued to any thirdparty.
20. A reservation only becomes guaranteed once valid and correct warrant has been
received and accepted by Sri Lanka Railways.
21. No fresh tickets will be issued in lieu of misplaced or lost tickets.
22. The reserved tickets could be used only for specified trains.
23. Travelling on any other trains by using these types of tickets are strictly prohibited. Anordinary travelling ticket should be purchased for travelling to a transits station tocatch a reserved train.
24. All tickets issued through the Service are the property of Sri Lanka Railways. Tickets
are nontransferable and should be handed over to the destination station before
leaving the station after the journey. Sri Lanka Railways officers have the authority torequest and check the tickets at any given moment.

02. CANCELLATION POLICY
If you wish to cancel the journey, you have to visit the nearest Railway station where themTicketing service is available together with reservation tickets issued to you and it is amandatory requirement to provide your NIC/passport to the counter for verification purpose.
Fill the appropriate application supplied carefully.
Cancellation of a ticket will be made in accordance with the departmental policies in force atthe time of request.

04. LIABILITY CLAUSESLR shall not be held liable for any damages; loss or theft of personal luggage and belongings,
nor can SLR be held liable for personal injury, accident, illness or death while guests are on
an excursion made available by the train.
SLR shall also not be held responsible, when circumstances beyond its control lead to aninterruption, early termination, delay or cancellation of any particular trip. Such circumstances
shall include, but not be limited to instances of vis major/force majeure and/or casus fortuitus(natural causes such as floods and other natural disasters, fortuitous and unforeseen events,etc.).
Notwithstanding anything to the contrary, Sri Lanka Railways and its mTicketing ServiceProvider] shall not be liable to you and/or to any third party for any direct, indirect,
consequential, special, incidental and/or punitive damages, lost profit, lost revenue, mental
distress, inconvenience, hardship, loss/corruption or destruction of data and/or the like. Sri
Lanka Railways and its mTicketing Service Provider are not liable for any claims, loss and/or
damage suffered by any person due to fraudulent use of that person’s debit/credit card and/orfor refunding any payments made through such debit/credit card. Sri Lanka Railways’ and its
mTicketing Service Provider’s liability is excluded and limited to the maximum extent
permitted by law.
You shall indemnify and hold harmless Sri Lanka Railways, its mTicketing Service Provider
and their respective employees and directors from and against any and all claims, losses,damages, liabilities, demands, suits, proceedings, costs and expenses, arising out of and/orin any way connected with your use of the Services and/or arising from your breach of any
representation, warranty, terms and/or conditions specified herein.

05. CHILD POLICYChildren from the age of 3 (three) years and younger sharing a seat with their parents travel
free of charge (maximum of 1 (one)child per adult). Due to space constraints, SLR will not beable to accommodate any additional seat(s) to accommodate the infant / children. Children
will have to share the seat with their parents / guardians. Should this pose a problem, SLR
recommends that the guests book an additional seat for the children (in which case thechildren's rate does not apply and the standard adult rate for the seat shall apply). Children
from the age of 3 (three) years and older pay full adult rates. SLR does notserve or provide
special mealsfor children and/ or infants or adults. Children should be kept under strict adultsupervision by their parents/ guardians and should not inconvenience other guests.

06. DANGEROUS GOODS
For safety reasons, no guest is allowed to bring dangerous goods such as firearms, flammable
substances, and fireworks, poisonous or toxic substances on board.

07. PETSNo pets are allowed onboard.

08. LUGGAGE
Each adult passenger will be allowed, to bring on board their luggage, free of charge as per
SLR’s general regulation. (Refer to general commercial rulesset out below. For any enquiries
meet a railway office.) The commuters will have to store luggage in the Luggage cabin bythemselves. Luggage/baggage stored in the Luggage cabin is subject to availability. SLR would
not provide additional space to accommodate their luggage. Heavy luggage is exclusively
prohibited as little space available for commuters to store their luggage.
As per general commercial rules of SLR, followings are the limitations applicable on freeluggage based on the type of ticket.
First Class tickets holder : 40 Kg.
Second Class tickets holder : 35 Kg.
Third Class tickets holder : 25 Kg.
Passengers are strictly recommended to ensure that their luggage is(are) securely locked.
SLR is not responsible for any stolen or lost luggage.

09. GENERAL
You agree that Sri Lanka Railways at its sole discretion may revise the Terms and Conditions
herein at any time without assigning any reasons therefore and you agree to be bound by all
such revisions made by Sri Lanka Railways from time to time. It is your responsibility toperiodically review the latest version of the Terms and Conditions uploaded at
http://www.railway.gov.lk/ to stay informed of updates.
The SLR retains the right to suspend or terminate this Service at any time without any notice
to you.
Passengers must provide the temporary booking reference number, warrant along with their
NIC to the counter and Tickets will not be issued to 3rd party for any reason.

10. GOVERNING LAWS
These terms and conditions and the Service shall be subject to and construed in accordancewith the laws of the Democratic Socialist Republic of Sri Lanka and all disputes pertaining
thereto shall be subject to the exclusive jurisdiction of the Courts of Sri Lanka.
Any enquiries or complaints should be forwarded in writing to the Deputy General Manager(commercial) - Sri Lanka Railways Headquarters, Colombo-10