Grievance List
Last Update:

9-Sep-24

This is a list of reports of human rights violations received by JaCER at this time.
StatusCase Number

Date received

Reporting Channel

Claimant

Reported Company Alleged Company

Case Location

Case Category (A)Case Category (B)Outline of Case

Date of initial review
report issued

Progress
JaCER

Closing Date

Reported Company

No.032_2024

September 2nd,2024

JaCER website

Other, Representative
Regular Memberof the rights holders
Company(anonymity)

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

JaCER notified the regular member company concernedof the case details.

Initial review reportin preparation

Response underconsideration--

No.031_2024

September 2nd,2024

JaCER website

Other, Representative
Regular Memberof the rights holders
Company(anonymity)

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

JaCER notified the regular member company concernedof the case details.

Initial review reportin preparation

Response underconsideration--

No.030_2024

August 31st, 2024 JaCER website

Person affected byhuman rights
violations

Regular Member
Company

Regular Member
CompanyJapan

Harassment

The claimant alleged that an employee of adomestic office of a JaCER member
Harassment against company harassed a logistics company with JaCER notified the regular member company concernedbusiness partners
whom he did business by using intimidating of the case details.
language and behavior and demanding
excessive apologies.

Initial review reportin preparation

Response underconsideration--

No.029_2024

August 29th, 2024 JaCER website

Person affected byhuman rights
violations

Regular Member
Company

Regular Member
Company

Japan

Other

General complaint

Initial review reportin preparation

Response underconsideration--

Initial review reportin preparation

Response underconsideration

-

-

-

-

-

The claimant filed a complaint about trafficmanners by a foreign employee working at a
JaCER notified the regular member company concerned
domestic factory of a JaCER regular memberof the case details.
company and about the training of those
employees.

No.028_2024

August 28th, 2024 JaCER website

Other, Representative
Regular Memberof the rights holders
Company(anonymity)

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

JaCER notified the regular member company concernedof the case details.

No.027_2024

August 22nd,2024

Person affected byhuman rights
violations

Non Member
CompanyJapan

Labor and
Employment

Reemployment ofworkerA case concerning reemployment in nonJaCER Member Company

Since the case concerned a non-regular member
company, JaCER notified the company of the content of
the grievanve after obtaining the consent of the informant
and completed its response.

JaCER website

Non Member
Company

The claimants alleged that the JaCER full
member group company is using raw
materials from a country associated with an JaCER notified the regular member company concerned
armed conflict in its products and demanded of the case details.
that the company stop using the materials
from the country.

Initial review reportin preparation

Response underconsideration--

Abuse of authority
to worker

The claimant filed a complaint alleging thatpower harassment was taking place at theheadquarters of a JaCER member company
and demanded that the harassment becorrected.

JaCER notified the regular member company concernedof the case details.

Initial review reportin preparation

Response underconsideration--

Abuse of authority
to worker

The claimant filed a complaint alleging thatpower harassment was taking place in a
JaCER notified the regular member company concerned
training center at a JaCER regular memberof the case details.
company and demanded that the harassment
be corrected.

Initial review reportissuedResponse underconsideration

2-Sep-24-

August 20th, 2024 JaCER website

Other, Representative
Regular Memberof the rights holders
Company(anonymity)

Regular Member
Company

MiddleEast/Japan

Responsible Business Conflict

No.022_2024

August 19th, 2024 JaCER website

Other

Regular Member
Company

Regular Member
CompanyJapan

Harassment

No.021_2024

August 17th, 2024 JaCER website

Other(anonymity)

Regular Member
Company

Regular Member
CompanyJapan

Harassment

No.023026_2024

StatusCase Number

Date received

Reporting Channel

Claimant

Reported Company Alleged Company

Case Location

Case Category (A)Case Category (B)Outline of Case

Date of initial review
report issued

Progress
JaCER

Closing Date

Reported Company

No.020_2024

August 12th, 2024 JaCER website

Representative of the Regular Member
rights holders
Company

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

JaCER notified the regular member company concernedof the case details.The company conducted aninvestigation to determine whether the company was a
supplier, but it has been found that it is not, and JaCER
closed this case by issuing an initial review report.

Closed (responsecompleted)

Closed (responsecompleted)-

21-Aug-24

No.019_2024

August 12th, 2024 JaCER website

Representative of the Regular Member
rights holders
Company

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

JaCER notified the regular member company concernedof the case details.

Initial review reportin preparation

Response underconsideration--

No.018_2024

August 12th, 2024 JaCER website

Representative of the Regular Member
rights holders
Company

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

JaCER notified the regular member company concernedof the case details.

Initial review reportin preparation

Response underconsideration--

No.017_2024

August 11th, 2024 JaCER website

Person affected byhuman rights
violations

Non Member
Company-

Responsible Business Business Integrity

The claimant filed a complaint alleging that a Since JaCER could not confirm the relationship between
non-member company concerned was
the non-member company in question and the regular
unfairly profiting.
member company, it terminated the response.

-

-

-

-

No.016_2024

August 4th, 2024

JaCER website

Person affected byhuman rights
violations(anonymity)

Regular Member
Company

Group companyof JaCER regular JapanmemberOther

Personal Affairs

The claimant filed a complaint regarding apersonal problem with a person who
appeared to be an employee of a groupcompany of a member company.

JaCER notified the regular member company concernedof the case details. Since JaCER is unable to contact theclaimant, it is determined that it is difficult to take further
action, and the Initial review report was sent to theconcerned member company to terminate the response.

Closed (responsecompleted)

Closed (responsecompleted)

27-Aug-24

27-Aug-24

No.015_2024

July 17th, 2024

JaCER website

Person affected byhuman rights
violations(anonymity)

Regular Member
Company

Regular Member
Company

Discrimination

Gender
Discrimination

The claimant filed a complaint alleging thatthe company in question discriminatedagainst men in hiring for clerical positions..

JaCER notified the regular member company concernedof the case details.

Initial review reportissuedClosed (responsecompleted)

9-Aug-24-

JaCER website

Person affected byhuman rights
violations(anonymity)

Discrimination
based on region

The claimant, an employee of a groupcompany of a JaCER member company,
heard that a person in a supervisory position
JaCER notified the regular member company concerned
made discriminatory statements aboutof the details of the case, and issued an initial review
certain province in China, which had areport.
negative implact on colleagues from thatprovince, and filed a complaint requesting apublic apology.

Initial review reportissuedFact-finding
investigation
underway

19-Jul-24-

JaCER notified the regular member companies concernedof the case details. The regular member company inquestion conducted an investigation to determine whether Closed (response
the company was a supplier, but it has now been
completed)
determined that it is not, and JaCER closed this case byissuing an initial assessment report.

Closed (responsecompleted)

31-Jul-24

31-Jul-24

No.014_2024

July 9th, 2024

Regular Member
Company

Japan

Japan

Group companyof JaCER regular China
member

Discrimination

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

JaCER notified the regular member companies concernedof the case details. The regular member company inquestion conducted an investigation to determine whether Closed (response
the company was a supplier, but it has now been
completed)
determined that it is not, and JaCER closed this case byissuing an initial assessment report.

Closed (responsecompleted)

31-Jul-24

31-Jul-24

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

JaCER notified the regular member companies concernedof the case details. The regular member company inquestion conducted an investigation to determine whether Closed (response
the company was a supplier, but it has now been
completed)
determined that it is not, and JaCER closed this case byissuing an initial assessment report.

Closed (responsecompleted)

31-Jul-24

31-Jul-24

No.013_2024

July 1st, 2024

JaCER website

Representative of the Regular Member
rights holders
Company

No.012_2024

July 1st, 2024

JaCER website

Representative of the Regular Member
rights holders
Company

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

JaCER website

Representative of the Regular Member
rights holders
Company

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

No.011_2024

July 1st, 2024

StatusCase Number

Date received

Reporting Channel

Claimant

Reported Company Alleged Company

Case Location

Case Category (A)Case Category (B)Outline of Case

JaCER

Labor and
Employment

Forced Labor

The claimant filed a complaint seeking
remedies from human rights violations
amounting to forced labor against migrant
workers at a supplier company of JaCER
member companies.

Group companyof JaCER regular JapanmemberLabor and
Employment

Termination of
employment

The claimant was working as a temporary
worker at a domestic manufacturing site of a
JaCER notified the regular member company concerned
regular member company, but his contractof the details of the case, and issued an initial review
was terminated before the stipulated period,
report.
and he filed a complaint against thistermination.

No.010_2024

July 1st, 2024

JaCER website

No.009_2024

June 22nd, 2024

JaCER website

Person affected byhuman rights
violations

No.008_2024

June 21st, 2024

JaCER website

Representative of the Regular Member
rights holders
Company

Group companyof JaCER regular Malaysia
memberLabor and
Employment

Labor Union

The claimant filed a complaint alleging
unpaid overtime wages to workers andharassment of the union.

No.007_2024

June 15th, 2024

JaCER website

Person affected byhuman rights
violations(anonymity)

Regular Member
Company

Japan

Discrimination

Discrimination
based on Position

No.006_2024

June 12th, 2024

JaCER Website

Representative of the Non-Member
rights holders
Company

Non-Member
Company

Malaysia

Labor and
Employment

Regular Member
Company

Group companyof JaCER regular JapanmemberRegular Member
Company

Regular Member
Company

JaCER notified the regular member companies concernedof the case details. The regular member company inquestion conducted an investigation to determine whether Closed (response
the company was a supplier, but it has now been
completed)
determined that it is not, and JaCER closed this case byissuing an initial assessment report.

Business partnerof regular
Malaysia
membercompany

Representative of the Regular Member
rights holders
Company

31-Jul-24

31-Jul-24

Initial review reportissuedDialogue with theclaimant underway

17-Jul-24-

JaCER notified the regular member company concernedof the case details.

Initial review reportissuedDialogue with theclaimant underway

1-Aug-24-

Discriminatory language or behavior toward
temporary employees.

JaCER notified the regular member company concernedof the details of the case, and issued an initial review
report.

Initial review reportissuedResponse underconsideration

26-Jun-24-

Forced Labor

The claimant made an allegation of humanrights violations amounting to forced labour
for migrant workers at a group company in
Malaysia of a non-member company.

JaCER notified the regular member company concernedof the case details.

-

-

-

-

Discrimination

Discrimination
based onnationality

JaCER notified the regular member company concerned
The claimant, a consumer of a groupof the details of the case, and issued an initial review
company of a JaCER member company, wasreport.
refused to use the service because of his/her
The company have taken corrective actions in contracts
term of stay, and filed a complaint requestingwith foreigners with residency status in Japan, and theuse of the service and improvement of theclaimant has been able to use the services. For these
response.
reasons, JaCER has closed this case.

Closed (responsecompleted)

Closed (responsecompleted)

9-Jul-24-

Abuse of authority
to worker

The claimant, a regular member company of
JaCER notified the regular member company concerned
JaCER, filed a complaint regarding Abuse ofof the details of the case, and issued an initial review
authority to workers at a business partner
report.
company.

Initial review reportissuedFact-finding
investigation
underway

30-May-24-

Initial review reportissuedFact-finding
investigation
underway

28-May-24

-

-

-

-

-

No.005_2024

June 10th, 2024

JaCER Website

No.004_2024

May 21st, 2024

JaCER Website

Other

Regular Member
Company

Business partnerof regularJapan
membercompany

Harassment

Regular Member
Company

Regular Member
Company

Labor and
Employment

Mental Health

The claimant, an employee of a regularmember company of JaCER, filed a claim
JaCER notified the regular member company concerned
seeking improvement in the company'sof the details of the case, and issued an initial review
handling of his work-related accident (mental
report.
illness) and relief from the lack ofconsideration by the company.

Labor and
Employment

Forced Labor

The claimant made an allegation of humanrights violations amounting to forced labour
for migrant workers at a Malaysian suppliercompany, which has business relationships
with several companies, including a JaCER
member company.

No.003_2024

May 13th, 2024

JaCER Website

No.002_2024

April 19th, 2024

JaCER Website

Regular Member
Representative of theCompany, Nonrights holders
Member Company

Japan

Business partnerof regular
Malaysia
membercompany

Closing Date

Reported Company

Closed (responsecompleted)

Person affected byhuman rights
violations

Person affected byhuman rights
violations

Date of initial review
report issued

Progress

JaCER notified the non-member company concerned of
the case details.

StatusCase Number

Date received

Reporting Channel

Claimant

Reported Company Alleged Company

Case Location

Case Category (A)Case Category (B)Outline of Case

JaCER

No.001_2024

No.079_2023

April 19th, 2024

JaCER Website

March 18th, 2024 JaCER Website

Regular Member
Representative of theCompany, Nonrights holders
Member Company

Business partnerof regular
Malaysia
membercompany

Labor and
Employment

Forced Labor

Person affected byhuman rights
violations

Regular Member
Company

Group companyof JaCER regular France
memberLabor and
Employment

Discrimination
based on ethnicity

Group companyof JaCER regular JapanmemberBusiness Integrity/Harassment

The claimant made an allegation of humanrights violations amounting to forced labour
for migrant workers at a Malaysian suppliercompany, which has business relationships
with several companies, including a JaCER
member company.

Date of initial review
report issued

Progress

JaCER notified the regular member company concernedof the details of the case, and issued an initial review
report.

Closing Date

Reported Company

Fact-finding
investigation
underway

13-May-24-

JaCER notified the regular member company concernedof the details of the case, and issued an initial review
report.
Closed (response
The investigation did not confirm any discrimination based completed)on age or ethnic origin, and the reporting party left thecompany and has not been contacted.

Closed (responsecompleted)

22-May-24

11-Jun-24

The claimant, the employer of the "victim" in
Disciplinary Action this case, filed a complaint against theAgainst Workers
regular member's group company,/Customer abuse of complaining of an unjustified punishment forworkersthe "victim's" involvement in the fraudulent
act.

JaCER notified the regular member company concernedof the details of the case, and issued an initial review
report. The company and the claimant engaged in a
dialogue regarding the disposition of the “victim” andsince both parties reached an agreement, the case wasdetermined to be closed.

Closed (responsecompleted)

Closed (settlementwith the claimant)

14-Mar-24

27-Aug-24

The claimant, who works as a temporary
employee for a group company in France ofa regular member company, alleged that he
was discriminated against on the basis of his
ethnicity and origin.

The regular member company in question is currently inthe process of confirming with the supplier in question thematters pointed out.

Initial review reportissuedNo.078_2023

March 11th, 2024 JaCER Website

Other

Regular Member
Company

No.077_2023

March 2nd, 2024

JaCER Website

Person affected byhuman rights
violations(anonymity)

Non-Member
Company

Non-Member
Company

Japan/Vietnam

Labor and
Employment

Inappropriate labor
practices,
nonpayment ofwages

The claimant (anonymous) made allegationsof inappropriate work assignments andunpaid wages at the non-member company
in Japan.

In order to avoid retaliation against the claimant, JaCER
did not notify the non-regular member company inquestion, but contacted the claimant by referring him or
her to the appropriate help desks.

-

-

-

-

No.076_2023

February 24th,
2024

JaCER Website

Other (anonymity)

Non-Member
Company

Non-Member
Company

Japan

Other

General complaint

The claimant made a complaint regarding alogistics truck driver related to a JaCER non- The details of the case was notifyed to the non-member
member company (tire manufacturer) who
company.
had a moral problem.

-

-

-

-

No.075_2023

February 22th,
2024

JaCER Website

Person affected byhuman rights
violations

Non-Member
Company

Non-Member
CompanyJapan

Harassment

Abuse of authority
to worker

The anonymous claimant made an allegation
The details of the case was notifyed to the non-memberof harassment by an employee at a JaCER
company.
non-member company (insurance company).

-

-

-

-

Closed (responsecompleted)

15-Mar-24-

No.074_2023

February 22th,
2024

JaCER Website

Other (anonymity)

Regular Member
Company

Group companyof JaCER regular JapanmemberHarassment

Abuse of authority
to worker

JaCER notified the regular member company of thedetails of the case, while giving due consideration to theanonymity of the claimant, and issued an initial review
report.
An internal investigation was conducted at the groupcompany in question, and although no clear evidence of
The anonymous claimant made an allegation harassment was found, the group company took
Closed (responseof harassment by an employee at a groupdisciplinary action against the manager in question, sincecompleted)company of a JaCER member company.
it was recognized that there was a misleading response. In
addition, the group as a whole intends to thoroughly
implement measures to prevent recurrence, such as
strengthening training on harassment prevention andconsidering the introduction of a 360-degree evaluation
focusing on whether or not harassment exists.
With the above actions, this case is considered closed.

No.073_2023

February 8th,
2024

JaCER Website

Other (anonymity)

Regular Member
Company

Group companyof JaCER regular JapanmemberHarassment

Abuse of authority
to worker

JaCER notified the regular member company of the
The anonymous claimant made an allegation
details of the case, while giving due consideration to theof harassment by an employee at a group
anonymity of the claimant, and issued an initial review
company of a JaCER member company.
report.

Initial review reportissuedFact-finding
investigation
underway

22-Feb-24-

No.072_2023

February 2nd,2024

Letter to JaCER

Other (anonymity)

Non-Member
Organization

Non-Member
Organization

Harassment

Abuse of authority
to worker

The anonymous claimant filed a complaint
JaCER notified the regular member company of thealleging harassment in the work environment
details of the case, while giving due consideration to theat a non-regular member organization andanonymity of the claimant.
demanded improvements.

-

-

-

-

Japan

StatusCase Number

Date received

Reporting Channel

Claimant

Reported Company Alleged Company

Case Location

Case Category (A)Case Category (B)Outline of Case

JaCER

No.060_2023

No.055_2023

January 26th,
2024

January 24th,
2024

JaCER Website

JaCER Website

December 29,
2023
JaCER Member
044_2023, 062- January 3rd, 24th,
company website
31th, Feb 6th,
63_2023
2024

Other (anonymity)

Other (anonymity)

Regular Member
Company

Business partnerof regularJapan
membercompany

Regular Member
Company

Group companyof JaCER regular Middle East
member

No.041-Other (anonymity)

Regular Member
Company

Business partnerof regular
MiddlememberEast/Japan
company

Date of initial review
report issued

Progress

Closing Date

Reported Company

JaCER notified the regular member company of thedetails of the case, while giving due consideration to theanonymity of the claimant, and issued an initial review
report.

Harassment

Abuse of authority
to worker

Responsible Business Conflict

Responsible Business Conflict

The claimant filed a complaint alleging thatthey witnessed abusive language, including
slanderous remarks, directed at an employee An investigation was conducted within the businessat a business partner of a regular member
partner in question, and no testimony confirming the factcompany.
of harassment was obtained. The JaCER member
company will encourage the business partner in question
to take measures to prevent recurrence of harassment,
and provide support as necessary.

The claimants alleged that the JaCER full
member group company is using raw
materials from a country associated with anarmed conflict in its products and demandedthat the company stop using the materials
from the country.

JaCER notified the regular member company of thedetails of the case, while giving due consideration to theanonymity of the claimant, and issued an initial review
report.

Closed (responsecompleted)

Closed (responsecompleted)19-Feb-24

3-Jun-24

Closed (responsecompleted)

Closed (responsecompleted)20-Feb-24

15-Mar-24

The regular member company has confirmed that the raw
materials used were not produced in areas associatedwith the conflict, and therefore, this case is closed.

JaCER notified the regular member company concernedin this of the case, while giving due consideration to
The claimants filed a complaint with a JaCER anonymity. JaCER conferred with domestic and foreign
regular member company requesting that the experts and issued the initial review report on this case.
Monitoring after
company cease handling products frominitial review reportcompanies associated with the conflict in the The regular member company has conducted a factMiddle East region.
finding investigation of the client company concerned, but
has not been able to confirm the risk of human rights
violations pointed out at this point in time.

Monitoring the therisk of human rights 20-Feb-24
violations-

Closed (responsecompleted)--

Closed (responsecompleted)20-Feb-24

15-Mar-24

-

-

-

-

Closed (responsecompleted)

Closed (responsecompleted)21-Dec-23

15-Mar-24

JaCER notified the regular member company concernedof the case, while giving due consideration to anonymity.

No.037_2023

January 5th, 2024 JaCER website

Person affected byhuman rights
violations(anonymity)

Regular Member
Company

Group companyof JaCER regular South Korea
memberHarassment

Abuse of authority
to worker

The claimant, who worked for a groupcompany of a regular member company,
alleged that she/he resigned due to abuse of
authority by the supervisors at the company.

Subsequently, the regular member company concerned
indicated that it would terminate its response to the case,which was pending in Korea, since the administration
made a final judgment that no harassment had beenfound.

Monitoring after
initial review report

JaCER is now considering how to respond.

No.023071_2023

No.022_2023

No.021_2023

December 16th,
19th, 21st, 2023,
January 8, 9,
JaCER website
11th, 12th, 17th,
23rd, 26th,
Feb 1st, 2nd, 2024

Other (anonymity)

December 16th,
2023

Proxy (anonymity)

December 7th,
2023

JaCER website

JaCER Website

Other (anonymity)

Regular Member
Company

Group companyof JaCER regular Middle East
memberResponsible Business Conflict

JaCER notified the regular member company concernedof the case, while giving due consideration to anonymity.
The claimants alleged that a group company JaCER issued an initial review report on this case withof a regular JaCER member has businessreference to domestic and foreign experts as well.
Closed (response
relations with a military-related company andcompleted)
was involved in conflict activities.
In the meantime, the regular member company concerned
has undertaken a response and this case is therefore
closed.

Non-Member
Company

Non-Member
Company

Responsible Business Conflict

The claimant alleged that a JaCER nonmember company has business relations
with a military-related company and was
involved in conflict activities.

Regular Member
Company

Middle East

Group companyof JaCER regular JapanmemberHarassment

Abuse of authority
to worker

The claimant made an allegation ofharassment by an employee at a store
operated by a group company of a JaCER
member company.

JaCER notified the non-member company concerned of
the case.

JaCER notified the regular member company concernedof the case, while giving due consideration to anonymity,
and issued an initial review report.
As a result of the investigation by the regular member
company, the facts of the grievance were confirmed. The
company took disciplinary action, etc., and both thevictims and the claimant were satisfied, so the case wasclosed.

StatusCase Number

Date received

Reporting Channel

Claimant

Reported Company Alleged Company

Case Location

Case Category (A)Case Category (B)Outline of Case

JaCER

No.020_2023

December 5th,
2023

JaCER Website

Other (anonymity)

Non-Member
Company

Non-Member
CompanyJapan

Responsible Business Business Integrity

The claimant made an anonymous reportthat the non-member company concerned isproviding dishonest information to its
customers.

Date of initial review
report issued

Progress

JaCER notified the non-member company concerned of
the case.

Closing Date

Reported Company

-

-

-

-

Closed (responsecompleted)

Closed (responsecompleted)20-Nov-23

15-Dec-23

Monitoring after
initial review report

Dialogue with theclaimant underway

28-Nov-23-

JaCER notified the member company of the case andissued an initial review report.

No. 019_2023

November 7th,
2023

JaCER Website

Person affected byhuman rights
violation

Regular Member
Company

Regular Member
Company

No.018_2023

November 7th,
2023

JaCER website

Person affected byhuman rights
violations(anonymity)

Regular member
company

No.017_2023

Novemver 2nd,
2023

JaCER Website, EmailNo.016_2023

Novemver 2nd,2023

No. 015_2023

No.014_2023

No.013_2023

Discrimination

Discrimination
based onnationality

Group companyof JaCER regular USA
memberLabor and
Employment,
Harassment

The claimant was employed by a U.S. group
Termination ofcompany of a regular JaCER member
employment, Abuse company, but was terminated without justof authority
cause, and made allegations of harassmentin the workplace.

Representative of the JaCER member
rights holders
company

JaCER member
company’s
business partner

Australia

Responsible
Investment

The claimant, on behalf of 7 representativesof indigenous peoples in Australia, filed a
JaCER accepted the grievance and notified the regular
Respect forgrievance insiting that member company is member company concerned of the grievance contents,
indigenous peoples' financing offshore gas field development that and issued an initial review report. The company
rightsviolates the rights of indigenous peoples and confirmed the facts and provided a response to thedemanding that the member company act
claimant.
responsibly as a financial institution.

Support for
Dialogue with the
response after initialclaimant underway
review

13-Nov-23-

JaCER Website, Email

Representative of the JaCER member
rights holders
company

JaCER member
company’s
business partner

Australia

Responsible
Investment

The claimant, on behalf of 7 representativesof indigenous peoples in Australia, filed a
JaCER accepted the grievance and notified the regular
Respect forgrievance insiting that member company is member company concerned of the grievance contents,
indigenous peoples' financing offshore gas field development that and issued an initial review report. The company
rightsviolates the rights of indigenous peoples and confirmed the facts and provided a response to thedemanding that the member company act
claimant.
responsibly as a financial institution.

Support for
Dialogue with the
response after initialclaimant underway
review

13-Nov-23-

Nov. 1st, 2023

JaCER Website

Person affected byhuman rights
violation

Regular Member
Company

Group companyof JaCER regular USA/Japanmembers

Harassment

Abuse of authority

The claimant alleges that she/he wassubjected to harassment at the JaCER
regular member company where she/heworked.

JaCER notified the member company of the case andissued an initial review report. The company is currently
investigating the facts.

The Advisory andMediation Panel
underway

The Advisory andMediation Panel
underway

21-Nov-23-

Sep 25th, 2023

JaCER Website

Other (anonymity)

Non-Member
Company

Non-Member
Company

Labor and
Employment

Invasion of privacy

The claimant made an allegation of unfair
dismissal by a group company of a JaCER
member company.

JaCER notified the regular member company concernedof the outline of the case, while giving due consideration
to anonymity.

-

-

-

-

JaCER Website (andtrade union, etc.)

Person affected byhuman rights
violations(anonymity)

Closed (responsecompleted)

Closed (responsecompleted)

20-Sep-23

14-Nov-23

July 29th, 2023

Japan

Japan

The complainant claimed to have received
discriminatory comments from a superior.

As a result of fact-finding by the company concerned,
including interviews with the parties concerned, theperpetrator admitted some facts and showed remorse,and the victim accepted his intention to apologize. Sincean agreement was reached between the parties, the casewas closed.

JaCER notified the regular member company concernedof the outline of the case, and issued an initial review
report, while giving due consideration to anonymity. The
company is investigating the facts and in ongoing
dialogue with the claimant.

JaCER notified the regular member company concernedof the outline of the case, while giving due consideration
to anonymity, and issued an initial review report.
Regular member
company

Group companyof JaCER regular JapanmemberLabor and
Employment

Unfair dismissal

The claimant made an allegation of unfair
dismissal by a group company of a JaCER
member company.

The regular member company considered its responseand decided not to engage in further dialogue with theclaimant, since it had already had sufficient dialogue withthe claimant and the court had already ruled that thedismissal was justified.

StatusCase Number

Date received

Reporting Channel

Claimant

Reported Company Alleged Company

Case Location

Case Category (A)Case Category (B)Outline of Case

JaCER

No.012_2023

July 26th, 2023

JaCER Website

Proxy(anonymity)

Abuse of authority

JaCER notified the regular member company concernedof the outline of the case, while giving due consideration
to anonymity, and issued an initial review report.
The claimant reported, as a proxy, that there
was an act of power harassment including
The regular member company has conducted andviolence and abusive language.
completed a fact-finding investigation (interview withstakeholders), and is preparing and taking corrective andpreventive measures to prevent harassment.

Closed (responsecompleted)

Closed (responsecompleted)

14-Aug-23

11-Nov-23

Regular member
company

Group companyof JaCER regular JapanmemberHarassment

Abuse of Authority

JaCER notified the regular member company concerned
The claimant made an allegation of abuse of of the outline of the case, while giving due consideration
authority harassment by employees of ato anonymity.
group company of a JaCER member
company.
The regular member company concerned, including thegroup company, shall implement corrective andpreventive measures for harassment prevention.

Closed (responsecompleted)

Closed (responsecompleted)

20-Sep-23

22-Sep-23

Closed (responsecompleted)

14-Aug-23

15-Sep-23

Dialogue with theclaimant underway

14-Aug-23-

Corrective andpreventive measures 16-Jun-23
underway-

Harassment

No.011_2023

July 19th, 2023

JaCER Website

Other (anonymity)

No.010_2023

June 26th, 2023

JaCER Website

Person affected byhuman rights
violations(anonymity)

Regular Member
Company

Regular Member
CompanyJapan

Labor and
Employment

Unfair recruitment

JaCER notified the member company of the case and
The claimant alleged that she/he was treated issued an initial review report.
unfairly in the application for employment
Closed (responsewith the regular JaCER member company
The regular member company concerned shall implement completed)concerned.
measures to prevent recurrence in the recruitment andselection process.

No.009_2023

June 22nd, 2023

JaCER Website (anda trade union)

Person affected byhuman rights
violations

Regular Member
Company

Regular Member
CompanyJapan

Harassment

Abuse of Authority

The claimant alleges that she/he wassubjected to harassment at the JaCER
regular member company where she/heworked.

Monitoring after
initial review reportIndirect Business
partner of regularJapan
membercompany

Responsible
Marketing

Person affected byhuman rights
violations(anonymity)

Non-Member
Company-Japan

Labor and
Employment

Reemployment ofworkerJaCER Website

Person affected byhuman rights
violations(anonymity)

Non-Member
Organization

-

Japan

Discrimination

Discrimination
A case concerning discrimination against aagainst people with person with disabilities in non-JaCER
disabilities
member organization

JaCER Website

Person affected byhuman rights
violations(anonymity)

Regular member
company

Group companyof JaCER regular Japanmember

No.004_2023

April 20th, 2023

JaCER Website

No.003_2023

April 20th, 2023

April 20th, 2023

The regular member company concerned is in ongoing
dialogue with the claimant.

Regular Member
Company

June 9th and11th, 2023

No.002_2023

JaCER notified the member company of the case andissued an initial review report.

JaCER has already shared the details of 4 similar reports
with the regular member company concerned, and issued
This case was reported by 4 claimants
the initial review report.
(including three anonymous) with similar
Human rights
details. The claimants alleges that the regular
The regular member company concerned is in the
Monitoring after
violations related to member company concerned should takeprocess of requesting its business partner, which is
initial review reporta business partner actions, such as immediately suspending
alleged to be involved in human rights violations, to takecontracts with the business partner who isactions, including providing remedies to the victims,
allegedly involved in human rights violations.
through its agent. In the meantime, the company will notenter into any new contracts with the business partner.

No.008_2023,
007_2023,
006_2023,
005_2023

Closing Date

Reported Company

Group companyof JaCER regular JapanmemberRegular Member
Company

JaCER Website(1 of 4 claimants also Comsumers
contacted a channel of (including 3
the member company anonymous)concerned)

Date of initial review
report issued

Progress

Harassment

Abuse of Authority

A case concerning reemployment in nonJaCER member company

The claimant works for a group company of
a JaCER regular member company and was
subjected to abuse of authority harassment
by a supervisor.

As the case is related to a non-JaCER member company,
giving due consideration to anonymity, JaCER notified itof the outline of the reported case.

-

-

-

-

As the case is related to a non-JaCER member
organization, JaCER notified the claimant of the official
contact point of the organization concerned.

-

-

-

-

Closed (responsecompleted)

Closed (responsecompleted)

6-Jun-23

23-Jun-23

JaCER prepared and issued an initial review report to theregular member company, giving due consideration toanonymity, and notified it of the outline andrecommendations of the reported case.
The regular member company concerned, including thegroup company, shall implement corrective andpreventive measures for harassment prevention.

StatusCase Number

Date received

Reporting Channel

No.001_2023

April 20th, 2023

JaCER Website (andthe member
company's channel)

No.003_2022

January 31st,
2023

JaCER Website

Claimant

Reported Company Alleged Company

Case Location

Case Category (A)Case Category (B)Outline of Case

Person affected byhuman rights
violations(anonymity)

Regular member
company

Group companyof JaCER regular JapanmemberLabor and
Employment

Termination of
employment

JaCER prepared and issued an initial review report to the
The claimant was unable to work as a result regular member company in question, giving dueof an occupational accident (commuting
consideration to anonymity, and notified it of the outline
accident), but was ultimately terminated from and recommendations of the reported case.
employment, and claimed that this was an
unreasonable response.
The regular member company concerned is in ongoing
dialogue with the claimant.

Person affected byhuman rights
violations

Non-Member
Company-

Labor and
Employment

Reemployment ofworkerA case concerning reemployment in nonJaCER Member Company

Japan

Date of initial review
report issued

Progress

As the case is related to a non-JaCER member company,
giving due consideration to anonymity, JaCER notified itof the outline of the reported case.

Closing Date

JaCER

Reported Company

Monitoring after
initial review report

Dialogue with theclaimant underway

6-Jun-23

-

-

-

-

-

Closed (responsecompleted)

18-Jan-23

22-Sep-23

Closed (responsecompleted)17-Nov-22

18-Apr-23

JaCER has already issued an initial review report.

No.002_2022

December 22nd,2022

JaCER Website

Company affected byRegular member
human rights
company
violations

Group companyof JaCER regular JapanmemberLabor/Contract Issue

Unfair Treatment(Supply Chain)

A subcontracted carrier, which is entrustedwith work by a JaCER member groupcompany in Japan, filed a complaint alleging
that it received discriminatory treatment incomparison to other companies.

The JaCER member company concerned investigated thefacts within the group and held dialogue with the claimant,
which resulted in the claimant's understanding that there
Closed (response
was no discriminatory treatment or violation of thecompleted)subcontracting law.
As there were no further complaints from the claimant
regarding the business relationship, JaCER decided toterminate its responses to the case.

JaCER has already issued an initial review report.

No.001_2022

November 2nd,2022

JaCER Website (andthe member
company's channel)

Person affected byhuman rights
violations

Regular member
company

Group companyof JaCER regular China
memberLabor and
Employment

The claimant reported that he/she was
employed by a group company in China of a
Dismissal of worker JaCER regular member, but was dismissed
during the probationary period, and filed apetition to appeal the dismissal.

A JaCER member company and its group companies
contacted and held dialogue with the claimant, but since it
Closed (response
was difficult to reach a settlement between the twocompleted)parties, the case was transferred to the judicial process.
As a result of the above, JaCER decided to terminate its
responses to the case.