BA00055S/00/EN/23.22
715592822022-02-16

Products

Solutions

Services

Valid as of software version:
3.5.x

Operating Instructions
SupplyCare Enterprise
Operation manual
Operating program for the coordination of material andinformation flow along the supply chain

Change history

SupplyCare Enterprise

Change history
Document version

Valid for SW version

BA00055S/00/EN/18.16 3.0.xx

2Changes to the previous version
User Interface updated.
Span limits for secondary values, with tolerance.
Multiple disposals/deliveries per day manageable.
Fast data display as an option for the user interface.
User preferences augmented: Level can now be shownin millimeters.
Report template Secondary report implemented.
Software license management altered.

BA00055S/00/EN/19.16 3.1.xx

Tankfreeze augmented and Tank holdup
implemented.
User preferences augmented: Level can now be
displayed in millimeters.
Reconciliation Report implemented.

BA00055S/00/EN/20.17 3.2.xx

Function Change Software ID implemented.
New Gateway HG1plus entered into list.
Data storage additionally in PostgreSQL database.

BA00055S/00/EN/21.19 3.3.xx

Automatic update of GPS coordinates(Geopositioning) implemented.
Chapter Diagnostics and troubleshooting added.

BA00055S/00/EN/22.20 3.4.xx

Encrypted transfer of reports via FTPS
implemented.
Mail access via Microsoft 365 implemented.
Derby Database no longer supported.

BA00055S/00/EN/23.22 3.5.xx

Linearization function for primary value augmented.
Function is now available for user role Master data.
Template type Silo added.
Additional language support implemented:
Portuguese

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SupplyCare Enterprise

Table of Contents
1

Document information . . . . . . . . . . . . . . 5

1.1
1.2
1.3
1.4
1.5

Document function . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Target audience . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Symbols and conventions . . . . . . . . . . . . . . . . . . . . . 5
Conventions used in this manual . . . . . . . . . . . . . . 6
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

2

Basic safety instructions . . . . . . . . . . . . . 7

2.1
2.2
2.3
2.4
2.5
2.6

Requirements for the personnel . . . . . . . . . . . . . . . 7
IT security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Designated use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Installation, commissioning and operation . . . . . . 7
Technical improvement . . . . . . . . . . . . . . . . . . . . . . 8This document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3

Identification . . . . . . . . . . . . . . . . . . . . . . 9

3.1
3.2
3.3
3.4

Product identification . . . . . . . . . . . . . . . . . . . . . . . . 9
Order code and software type . . . . . . . . . . . . . . . . . 9
System requirements . . . . . . . . . . . . . . . . . . . . . . . . 9
Registered trademarks . . . . . . . . . . . . . . . . . . . . . 10

4

System description. . . . . . . . . . . . . . . . . 11

4.1
4.2
4.3
4.4
4.5
4.6
4.7
4.8
4.9

Inventory Control with SupplyCare . . . . . . . . . . . 11
SupplyCare Enterprise . . . . . . . . . . . . . . . . . . . . . 11
Indication of inventory data . . . . . . . . . . . . . . . . . 11
Management of master data . . . . . . . . . . . . . . . . 13
Automatic update of GPS coordinates . . . . . . . . 13
Reports and connection to ERP-Systems . . . . . . 13
Event management . . . . . . . . . . . . . . . . . . . . . . . . 13
Alarm messages . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Retrieval of measured values . . . . . . . . . . . . . . . . 13

5

User interface . . . . . . . . . . . . . . . . . . . . . 16

5.1
5.2
5.3
5.4
5.5
5.6
5.7

Starting the program . . . . . . . . . . . . . . . . . . . . . . 16
Page structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Elements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Descriptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
General processing functions . . . . . . . . . . . . . . . . 26
Receiving messages (messaging) . . . . . . . . . . . . 34

6

Monitoring tanks – "Tank" workplace 35

6.1
6.2
6.3
6.4
6.5

Viewing tanks and associated information . . . . 35
Editing tank service status . . . . . . . . . . . . . . . . . . 43
Download history . . . . . . . . . . . . . . . . . . . . . . . . . 45
Viewing secondaries . . . . . . . . . . . . . . . . . . . . . . . 48
Viewing historical values and forecast values in theinventory chart . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Zoom functions in the inventory chart . . . . . . . . 54
Planning delivery and disposal via the inventory
chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

6.6
6.7

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Viewing personalized tank view - "Mytank view" workplace . . . . . . . . . . . . . . 56

7.1

Viewing secondaries . . . . . . . . . . . . . . . . . . . . . . . . 58

8

Editing events - "Event" workplace . . 59

8.1

Event management - Status and weighting of events
59
Viewing event messages . . . . . . . . . . . . . . . . . . . . 60
Processing messages . . . . . . . . . . . . . . . . . . . . . . . 64
Setting the resubmission date . . . . . . . . . . . . . . . . 65

8.2
8.3
8.4

9

Planning delivery and disposal –"Scheduling" workplace . . . . . . . . . . . . 66

9.1
9.2

Status management – delivery and disposal . . . . 66
Status display and notification of planneddelieveries and disposals . . . . . . . . . . . . . . . . . . . . 67
Planning delivery and disposal – "Scheduling"
workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Copying a delivery or disposal . . . . . . . . . . . . . . . . 73

9.3
9.4

10

Totaling and managing templates –"Totaling" workplace . . . . . . . . . . . . . . 75

10.1
10.2
10.3
10.4

Totaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Saving a selection as a template . . . . . . . . . . . . . . 77
Selecting or deleting templates . . . . . . . . . . . . . . . 79
Creating an Ad hoc Reconciliation Report . . . . . . 79

11

Viewing analysis data – "Analysis"
workplace . . . . . . . . . . . . . . . . . . . . . . . . 81

11.1
11.2
11.3
11.4
11.5

"Analysis" overview table . . . . . . . . . . . . . . . . . . . . 81
KPIs (key performance indicators) . . . . . . . . . . . . 82
Outflow/Inflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Chart hourly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Chart daily . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84

12Viewing tank locations on the map –"Map" workplace . . . . . . . . . . . . . . . . . . 86

12.1 Viewing a map and associated information . . . . 87
12.2 Tank details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
12.3 Planning a disposal or delivery . . . . . . . . . . . . . . . 89

13Managing master data . . . . . . . . . . . . . 90

13.1
13.2
13.3
13.4
13.5
13.6
13.7
13.8

Managing companies . . . . . . . . . . . . . . . . . . . . . . . 90
Managing users . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Managing tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Managing aggregated tanks . . . . . . . . . . . . . . . 116
Managing tank types . . . . . . . . . . . . . . . . . . . . . 121
Managing locations . . . . . . . . . . . . . . . . . . . . . . 124
Managing products . . . . . . . . . . . . . . . . . . . . . . 128
Managing tank groups . . . . . . . . . . . . . . . . . . . . 131
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13.9 Managing linearization tables . . . . . . . . . . . . . . 135
13.10 Managing linearization rules . . . . . . . . . . . . . . . 140
13.11 Managing units . . . . . . . . . . . . . . . . . . . . . . . . . . 142
13.12 Managing a report . . . . . . . . . . . . . . . . . . . . . . . . 144
13.13 Reconciliation report . . . . . . . . . . . . . . . . . . . . . . 154

19

Delimiters in export and report formats.
224

20

User roles and authorization . . . . . . 225

14

21

Diagnostics and troubleshooting . . . 227

System administration . . . . . . . . . . . .159

14.1
14.2
14.3
14.4

Changing system properties . . . . . . . . . . . . . . . . 159
Configuring services (basic jobs) . . . . . . . . . . . . 167
Database backup . . . . . . . . . . . . . . . . . . . . . . . . . 168
Configuring the splash screen and information
window (UI Customizing) . . . . . . . . . . . . . . . . . . 170
14.5 Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171
14.6 Admin comfort features . . . . . . . . . . . . . . . . . . . 172
14.7 Defining notification . . . . . . . . . . . . . . . . . . . . . . 174
14.8 Set up an e-mail connection . . . . . . . . . . . . . . . . 185
14.9 Creating new gateways, configuring gateways andreplacing gateways – Gateway configuration menu
187
14.10 Configuring manual values . . . . . . . . . . . . . . . . . 196
14.11 Assigning a measuring point to a tank . . . . . . . 197
14.12 Use GPS data as location . . . . . . . . . . . . . . . . . . . 201
14.13 Displaying and editing system alarms . . . . . . . . 203
14.14 E-mail error messages . . . . . . . . . . . . . . . . . . . . . 207
14.15 Faulty measured data . . . . . . . . . . . . . . . . . . . . . 207
14.16 Creating new gateways – for communication via email . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
14.17 Writing and sending messages (messaging) . . 208

15

21.1 General troubleshooting . . . . . . . . . . . . . . . . . . 227

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 228

Maintaining a profile. . . . . . . . . . . . . .210

15.1 Maintaining a user profile . . . . . . . . . . . . . . . . . 210
15.2 Changing a password . . . . . . . . . . . . . . . . . . . . . . 211
15.3 Selecting and changing user preferences . . . . . 212

16

Viewing the gateway report (Cockpit) . .
214

17

OPC Connection . . . . . . . . . . . . . . . . . .215

17.1 Setting up OPC connection . . . . . . . . . . . . . . . . . 215
17.2 URL for OPC Bridge . . . . . . . . . . . . . . . . . . . . . . . 216

18

Extending the license and searching for
updates . . . . . . . . . . . . . . . . . . . . . . . . .218

18.1
18.2
18.3
18.4

Extending the license . . . . . . . . . . . . . . . . . . . . . 218
Changing the Software ID . . . . . . . . . . . . . . . . . . 221
Extending the trial period . . . . . . . . . . . . . . . . . . 222
Searching for updates . . . . . . . . . . . . . . . . . . . . . 223

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Document information

1

Document information

1.1

Document function

This manual should support you during the configuration and operation of SupplyCare
Enterprise.

1.2

Target audience

Beside basic PC operating knowledge no special training is needed to perform the Supply
Chain software management operations. Nevertheless it is recommended receiving a
training on the system by Endress+Hauser.

1.3

Symbols and conventions

1.3.1

Used symbols

Safety symbols
SymbolMeaning

DANGER
A0011189-EN

WARNING
A0011190-EN

CAUTION
A0011191-EN

NOTICE
A0011192-EN

DANGER!
This symbol alerts you to a dangerous situation. Failure to avoid this situation will
result in serious or fatal injury.
WARNING!
This symbol alerts you to a dangerous situation. Failure to avoid this situation can
result in serious or fatal injury.
CAUTION!
This symbol alerts you to a dangerous situation. Failure to avoid this situation can
result in minor or medium injury.
NOTICE!
This symbol contains information on procedures and other facts which do not resultin personal injury.

Symbols for certain types of information
SymbolMeaning
Tip
Indicates additional information.
A0011193

Reference to page
Refers to the corresponding page number.
A0011195

1. , 2. , 3. ... Series of steps
Result of a sequence of actions
A0018373

Symbols in graphics
Symbol
1, 2, 3 ...

Endress+Hauser

Meaning
Item numbers

5Document information

SupplyCare Enterprise

1. , 2. , 3. ... Series of steps
A, B, C ...

.

Views
Hazardous area
Indicates a hazardous area.

A0011187

Indicates a non-hazardous location
Safe area (non-hazardous area)
A0011188

1.4

Conventions used in this manual

Typographical emphasis and particular symbols have been used to provide a clear structure
for this manual and highlight important information.

1.4.1

Emphasizing text

The following table provides you with a brief overview of conventions used to highlight andemphasize text in this manual.

6

Text emphasis

Meaning

ExampleBold

Keybord entry, button, tab, menu,
instruction, directory path,commands

Select the Event Details tab.
Click the Event menu items.

1.5

Documentation

1.5.1

Operating instructions

Document number

Product

Type of Document

KA01579S

SupplyCare Enterprise

Getting Started

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SupplyCare Enterprise

Basic safety instructions

2

Basic safety instructions

2.1

Requirements for the personnel

The personnel for installation, commissioning, diagnostics and maintenance must fulfill thefollowing requirements:• Trained, qualified specialists: must have a relevant qualification for this specific function
and task• Are authorized by the plant owner/operator• Are familiar with federal/national regulations• Before beginning work, the specialist staff must have read and understood the instructionsin the Operating Instructions and supplementary documentation as well as in thecertificates (depending on the application)• Following instructions and basic conditions
The operating personnel must fulfill the following requirements:• Being instructed and authorized according to the requirements of the task by the facility'sowner operator• Following the instructions in these Operating Instructions

2.2

IT security

We only provide a warranty if the operating program is installed and used as described in
the Operating Instructions.
IT security measures in line with operators' security standards and designed to provide
additional protection for the operating program and operating program data transfer must
be implemented by the operators themselves.

2.3

Designated use

SupplyCare Enterprise is a web-based operating program for coordinating the flow ofmaterial and information along the supply chain.
SupplyCare Enterprise gives you complete transparency over inventory levels in tanks andsilos, anytime, anywhere and even at remote locations.
Based on the measuring and transmission technology installed on site, the current
inventories are recorded and transmitted to SupplyCare. With SupplyCare, you have aconstant overview of all the current inventories. Critical levels are clearly indicated and you
can also receive active information on these levels if required. Calculated prognosis gives
additional security for replenishment planning.

2.4

Installation, commissioning and operation

A PC connected to the Internet or Intranet is needed to use SupplyCare Enterprise software.
To install the SupplyCare Enterprise software, insert the DVD-ROM into the CD-ROM driveof your PC.
Follow the setup instructions in manual KA01579S/Getting Started.

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SupplyCare Enterprise

2.5

Technical improvement

Endress+Hauser reserves the right to make technical improvements to the hardware andsoftware without prior notice. Such improvements are not documented if they do not affectthe operating functions of the software. A new version of the Operating Instructions iscreated if the improvement affects operation. See the change history in this manual.

2.6This document
The screen views illustrated in this manual are sample views and can deviate from theviews you see on your screen. The screen views depend on personal settings and on theapplication.

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Identification

3

Identification

3.1

Product identification

The following options are available for identification of the software:• Order code with breakdown of the software features on the delivery note or the sticker on
the back of the installation CD.
• Enter serial numbers from the sticker on the back of the installation CD in W@M Device
Viewer (www.endress.com/deviceviewer). All information about the software isdisplayed.

3.2

Order code and software typeTo find out the exact type of your ordered software, enter the order code indicated on
the sticker on the back of the installation CD in the search screen at the following
address: www.products.endress.com/order-ident

3.3

System requirements

Internet browser:• Microsoft® Edge 93 (or later)• Mozilla Firefox 92 (or later)• Google Chrome™ 93 (or later)
Mobile devices:• Apple® iPhone® with Safari® on iOS 15 (or later)• Apple® iPad® with Safari® on iOS 15 (or later)
Browser configuration:• Active Scripting enabled• JavaScript enabled• Allow cookies
These are the official supported browsers that we recommend to use for our SupplyCare
Enterprise application. The use of any other browser version or technology may lead tolimited functionality and display.

3.3.1

Operating systems• Microsoft® Windows® 10 (Enterprise)• Microsoft® Windows® 11 (Enterprise)• Microsoft® Windows Server® 2016 (Standard)• Microsoft® Windows Server® 2019 (Standard)• Microsoft® Windows Server® 2022 (Standard)
SupplyCare Enterprise runs by default in an Apache Tomcat-environment on an application
server as service under Microsoft Windows. The operators and administrators operate theapplication via web browser from their desks.
Automatic reboot after Windows updates may fail to start the Windows service
SupplyCareEnterprise. As a consequence, SupplyCare Enterprise does not start.
Remedy: Start Windows services app, select Windows service SupplyCareEnterprise,start service.
Recommendation: Change the maintenance settings of the computer. Control updatesof the operation system manually instead of setting them to automatic.

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3.3.2

HardwareIf there is a version of SupplyCare already installed and activated, the license must be
returned before alterations are being made on the computer hardware (Help →License information → Return license). Activate the software again after the hardware
alterations are finished (Help → License information → Activate software).
• Processor type: 4 cores, 3 GHz or better• Main memory (RAM): 8 GB (free memory)• Hard-disk (HDD) capacity: 50 GB for full installation, depending on database size.
• Monitor resolution, display: 1280 x 800

3.4Registered trademarks

The following trademarks are either registered trademarks or trademarks of Microsoft
Corporation in the United States and/or other countries:
Microsoft®
Windows®
Windows Server®
The following trademarks are either registered trademarks or trademarks of Google LLC:
Google™
Google Chrome™
Google Maps™
The following trademarks are either registered trademarks or trademarks of Cisco Systems,
Inc. and/or its affiliates in the United States and certain other countries:
IOS®
Safari®, iPhone® and iPad® are trademarks of Apple® Inc., registered in the United States andother countries.

3.4.1

Legal notice concerning trademarks

All company/product names and/or all company logos may be trade names, trademarks
and/or registered trademarks of Endress+Hauser, its affiliates or of their respective owners
with which they are associated.

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SupplyCare Enterprise

System description

4

System description

4.1

Inventory Control with SupplyCare

SupplyCare Enterprise comprises Software-components and information within the field of
Inventory Control. SupplyCare can collect and visualize inventory, availability, consumption
and needs of the tanks and silos online. This allows the rationalization of business andlogistic processes and the reduction of inventory and stockout. From onsite measurement
and global remote data transmission and visualization to integration in ERP systems,
SupplyCare offers a universal, standards-based solution. SupplyCare is modular in design.
The modules "Monitoring" and "Logistics" contain the following functions:
ModuleFunctionsMonitoring• Configurable overview page• History and forecast• CSV download• System Alarm Notification (Admin)• Graphics• Event Management• Report configurator• Frozen Limits

Logistics• Configurable overview page• History and forecast• CSV download• System Alarm Notification (Admin)• Graphics• Event Management• Report configurator• Frozen Limits• Scheduling• Totaling• Analysis• Geographical Visualization

4.2

SupplyCare Enterprise

SupplyCare Enterprise is a web-based operating program for the indication and monitoringof levels of e.g. tanks and silos spread all over the world.
SupplyCare Enterprise runs by default in an Apache Tomcat-environment on an application
server as service under Microsoft Windows. The operators and administrators operate theapplication via web browser from theirs desks.

4.3

Indication of inventory data

The tank and silo inventories are regularly collected by SupplyCare Enterprise. The current
and previous inventory data can be indicated at any time (→ ä 35 and → ä 86).

4.3.1

Fast Field Scan

The function Fast Field Scan offers the opportunity to display the inventory data actuallyshown on the graphical user interface faster than in the standard application.
Refreshing the tank data takes place as fast as possible within the limits of the infrastucture(refreshing time possible, ideal conditions given: 1 minute). Since this function strongly
depends from infrastructure, it cannot be excluded that, upon activation of Fast Field Scan,
undesired side effects may happen in the application.
We recommend to use the Fast Field Scan in applications with maximum 100 Tanks only.

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11System description

SupplyCare Enterprise

The feature Fast Field Scan exclusively serves the faster visualization of the tanks
shown on the application at a given moment. The data are not saved and do not go into
calculations or scheduling.
In the Tank details tab, the following fields are being refreshed rapidly:• Value (only primary values)• Time stamp• Free• Level bar in the tank shape
The inventory chart is excluded from the Fast Field Scan function.
In the workplace My tank view, the following fields are being refreshed rapidly:• Value (only primary values)• Scaled value• Status• Time stamp• Level bar in the tank shape
Only data from those tanks and aggregated tanks can be rapidly refreshed, whichfeature gateways that transfer data via Ethernet to SupplyCare.
Manual data cannot be edited while Fast Field Scan is active.
Fast Field Scan is deactivated by default.
Activating Fast Field Scan
Only people whose user role is configured as System administrator or Local
administrator can activate and deactivate the function Fast Field Scan.
1. To activate Fast Field Scan, set the value of the parameter fastfieldscan.enabled to thevalue True. The parameter is located in the menue System administration undermenue item System properties.

If the function is activated, the panel Fast scan mode active is displayed in the header of theoverview table in the workplace My tank view.

FFS_aktiv_BA00055SEN_30

4.4Management of master data

With SupplyCare Enterprise you can create and manage master data of locations,companies, tanks, products and users.

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System description

4.5

Automatic update of GPS coordinates

By means of a GPS tracker fixed to the tank and transmitting data to the gateway, the up todate location of the tank can be determined anytime and be displayed in SupplyCare. The
GPS coordinates are updated automatically in SupplyCare like other measurement data.
Updating the GPS coordinates automatically is especially useful for mobile tanks.
The GPS coordinates of a location address, which is assigned to a tank, are separate
properties of the location. They are not altered if GPS data that come from a GPS
tracker are used optionally as tank location.
Use GPS data as location
Existing tanks → ä 29
New tanks → ä 97

4.6

Reports and connection to ERP-Systems

With SupplyCare Enterprise you can create Excel-reports about the measured value history
or provide current level and master data via CIDX-Report to an ERP-System as e.g. SAP.

4.7

Event management

An event management is integrated into SupplyCare Enterprise. It shows events like the fall
below safety stocks or plan points. Additionally, notification e-mails can be sent topredetermined users → ä 59.

4.8

Alarm messages

Whenever there is a technical problem e.g. connection problems, alarm messages are
generated and alarm e-mails are sent to the System administrator and Local systemadministrator.

4.9

Retrieval of measured values

The inventory of the tanks and silos are retrieved by level measuring devices site. SupplyCare
Enterprise offers the following possibilities to retrieve measured values.

4.9.1

Via HTTP, Mobile communication or OPC DA connection

Point of time and the interval are adjusted via a so-called "Scheduler", which enables
SupplyCare Enterprise to retrieve the measured values.
Gateways (e. g. Fieldgate FXA42)
Endress+Hauser-measuring devices are retrieved by gateways. For the creation andconfiguration of new gateways → ä 187.

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SupplyCare Enterprise

OPC connection
Measuring devices of other companies can be retrieved by an OPC connection. An OPC
Bridge is required for the retrieval of OPC DA 1.0, 2.0 or 3.0 connections via COM. Thisbridge connects itself via COM with locally installed OPC servers and provides an HTTP
service to respond to the SupplyCare Enterprise requests. This OPC Bridge is supplied
together with the SupplyCare Enterprise-DVD.
1

2

6

3

4

8
9

5

7

8
9

A0031677

Fig. 1:
1
Third party data source2
OPC server and E+H OPC Bridge at company location
3
Tank location "n"4
Tank location
5
Tank location
6
SupplyCare Enterprise application server
7
SupplyCare workplace
8
Endress+Hauser Gateways
9
Endress+Hauser measurement devices (level, pressure, ...) at tank location

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System description

4.9.2

Via incoming e-mails from the gateways

Another possibility is to receive the measured values from the incoming e-mails from thegateways. There, the measured values are embedded in the gateway e-mails and sent to a
separate e-mail-server. SupplyCare Enterprise collects these e-mails from the e-mail server
and processes the included measured values. The e-mail-server is not part of the standard
scope of delivery.
2
1

6
5

3

4

A0031705

Fig. 2:
1
E-mail server2
SupplyCare Enterprise application server
3
SupplyCare workstations with web browser
4
Endress+Hauser measurement devices (level, pressure, ...) at tank location
5
Endress+Hauser Gateway
6
Tank location

SupplyCare Enterprise offers an elegant method to create gateways. As soon as a newgateway is linked to the measurement chain and sends e-mails, this gateway is
automatically listed as a New Gateway. Via the menu item New gateways listed gateways
can be taken into the system. → ä 206.

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5

User interface

5.1

Starting the program

1. Start your Web browser. Recommended Web browsers → ä 9.
2. Specify the URL or IP address for SupplyCare. You can get the URL or IP address fromyour network administrator.

3. The following screen appears:

Login_BA00055SEN_31

4. Enter your Login name (user name) and your Password.
5. Click Login to confirm your entries.
6. The first time you log in, you are asked to change your password (only valid for users

whose roles have been set up by the system administrator).

7. Click M to edit the password.
8. Enter your current password in the Old password field. Enter your new password in the

New password and Repeat fields.

9. Click ¼ to save the new password.

If the password is not correct, you are asked to enter the password again. Pleasecontact your system administrator if you have forgotten your password.

5.2

Page structure

5.2.1

Portal window

You can see the arrangement of the individual objects in the portal window in the graphic
below.

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BA00055S_EN_Portal window_30

1
2
3
4
5

Portal window
HeaderMenuesMenue items
Application window

The menu and the appropriate menu items vary depending on the user role and thus
also changes the Portal Window. → ä 18, Menu items section.
SupplyCare is modular in design. The menu items differ for this reason. Furthermore,
the contents of the application window can also differ as well as the contents of the
dialog windows.

5.2.2

HeaderLog off
You can find the link to log off in the right-hand side of the header.
Clicking Log off takes you back to the Log in screen:

Login_BA00055SEN_31

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5.2.3

Navigation window

Menus
Depending on the user role, the menus Workplace, Configuration, System Administration
and Profile appear.
Multiple user roles can be assigned to a user at the same time. The menu tree is thenmade up of the menus for the user roles in question.
Navigation window
Clicking a menu expands or collapses this menu. The active menu is highlighted in blue.
Menu items
The menu is made up of various menu items depending on the user role in question. The
following table lists the menu items depending on the user role selected:
The menu items in the Workplace, Configuration and Profile menus differ as a resultof SupplyCare's modular design.
Menus
User Role

Workplace

Configuration

Systemadministration

Cockpit

ProfileRead only• Tank 1)• My tank view
• Event 2)• Totaling
• Map

–

–

–

• User Profile• User Preferences

Operator• Tank 1)• My tank view
• Event 2)• Totaling• Analysis
• Map

–

–

–

• User Profile• User Preferences

Scheduler• Tank 1)• My tank view
• Event 2)• Scheduling• Totaling• Analysis
• Map

–

–

–

• User Profile• User Preferences

Product-TankAssignment–• Product 7)––• User Profile

Master data–

• User• Tank• Aggregated tank
• Tank type
• Tank Group• Location• Company• Product• Linearization• Unit 4)• Report––• User Profile

Local systemadministrator–• User• Gateway
configuration• Exchange rates• Alarm• System properties 3)• Notifications• Messaging• Logged on users• Logon history• Gateway report• Tank report• Contract report• User Profile

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Menus
User Role

Workplace

Configuration

Systemadministration

Cockpit

ProfileSystem administrator–• User• Gateway
configuration• Exchange rates• New gateways• Alarm• System properties• Notifications• E-mail connection• Messaging• Logged on users• Logon history• Gateway report• Tank report• Contract report• User Profile

1) Only users with the "Operator" user role can change the tank service status.
2) Only users with the "Scheduler" or "Operator" user role can change the status of an event.
3) In the System properties menu item, the UI Customizing and Modules tabs are displayed to users whose role is configured as "Local systemadministrator".
4) In the Unit menu item, the Customer specific unit tab is shown to users whose role is configured as "System administrator" or "Local systemadministrator", with the additional role of "Master data". In the Unit menu item, the Details tab is displayed only to users whose role is configured as"Master data".
7) Users with the Product-Tank-Assignment user role are only able to assign existing products to existing tanks.

5.2.4

Application window

The content of the Application window varies depending on the menu item selected. The
active menu item is highlighted in blue.
As a result of SupplyCare's modular design, the contents of Overview and of Detailed
view can differ as can the contents of the dialog windows.
Most of the Application windows contain the following views:• Overview• Detailed viewBA00055SEN_Application window

1
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Overview
Detailed view

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Overview
The users or data are listed in tabular form in the overview.
Detailed view
Detailed information on the line selected in the table is displayed in the lower section. Leftclicking another line in the Overview opens up the detailed view of the information. Where
necessary, the information in the detailed view is split even further into tabs.
Tabs
Using the tabs, you can create, change and delete new objects. Forms or tables are displayedin the tab.

A0036909-EN_300

5.3

Elements

The following elements are available in the individual views:
ButtonFunction

Input fields

One-line input fields to enter a value (text or digits).
Multiline input fields to enter a long text.

Output fields

One-line output fields to display a value (text or digits).
Multiline output fields to display a long text.

TablesMulticolumn tables in which individual rows can be selected.

Picklists

These allow the user to select from specified values.

Check boxes

These allow the user activate and deactivate certain functions.

5.4

Icons

5.4.1

Standard buttons

The following standard buttons are used to edit and process individual objects:
Button"MǙ20Function
New – creates a new object that can be saved with Save

¼ .

Edit – allows the user change the displayed contents of an object (depends on role).
Delete – deletes the content of an object. A dialog box appears for the user to confirm
the deletion.

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Button¼Function
Save – saves altered contents and newly created objects.
Cancel – undoºCopy – copies the data for the user, tank, aggregated tank, location, company, product,tank group, report, a disposal or a delivery.



Select tank picture – select a tank picture for tanks and aggregated tanks in the Tank
details tab.

+Update view – updates contents.

­

Configure my tank view – opens a popup window to configure the My tank view / My
object view screen.

v

Calendar – Button for selecting a period of time (e.g. resubmission date, start and end
date for a history).

ƧExcel-Export – Button for downloading data such as measured values to an Excel
spreadsheet.

ƥ
9



5.4.2

PDF-Export – Button for downloading data such as the system settings as a PDF file.
Print – button for printing charts.
Show – shows contents.
Cancel – undo.

Buttons in tables

You can navigate through the table via the following buttons at the bottom of the table.
Button

ó
÷
Ì
Ë
ø
ô
÷
ø

Endress+Hauser

Function
Goes to the start of the table.
Scrolls back one page.
Moves the table up one line. The element selected remains unchanged.
Moves the table down one line. The element selected remains unchanged.
Scrolls forward one page.
Goes to the end of the table.
Opens a pick list.

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5.4.3

Symbols for events

Status display
SymbolMeaning
Open - the event was triggered.
Acknowledged - the event was acknowledged but no action has yet been taken.
In process - measures have been initiated to replenish material.
Done - recorded by measurement. Replenishment process completed successfully.

Priority (weight)
SymbolMeaning
Plan point (GREEN)
Ship point (YELLOW)
Safety stock (RED)Freeze event (Eye-symbol with tooltip "Check")

5.4.4

Icons for tanks/silos/objects

SupplyCare allows users to select between the template types Tank, Silo and Object. These
template types have the exact same functionality. However, depending on your selection, thedescriptions in the menu, in Overview and in Detailed view change as well as the symbols
and tool tips that appear when you move the cursor over a symbol.
The symbols for tanks and objects are shown in the following tables. For thedescriptions that are different → ä 26. Please note that the template type Tank isused in all remaining sections of these Operating Instructions.

SymbolTank/Silo

Meaning
Object
OK (GREEN)
Standard tank/silo/object: the current (last measured) inventory level of the tank/silo/object in question is above the plan point/observance limit.
Recycling tank/silo/object: the current (last measured) inventory level of thecontainer question is below the plan point/observance limit.
OK (GREEN)
Aggregated standard tanks/silos/objects: the current (last measured) inventory levelof the aggregated container in question is above the plan point/observance limit.
Aggregated recycling tanks/silos/objects: the current (last measured) inventory levelof the aggregated container in question is below the plan point/observance limit.
Plan point/Observance limit reached (YELLOW)
Standard tank/silo/object: the current (last measured) inventory level of the container
in question is below the plan point/observance limit.
Recycling tank/silo/object: the current (last measured) inventory level of thecontainer in question is above the plan point/observance limit.
Plan point/Observance limit reached (YELLOW)
Aggregated standard tanks/silos/objects: the current (last measured) inventory levelof the aggregated container in question is below the plan point/observance limit.
Aggregated recycling tanks/silos/objects: the current (last measured) inventory levelof the aggregated container in question is above the plan point/observance limit.
Ship point/Point of action reached (ORANGE)
Standard tank/silo/object: the current (last measured) inventory level of the container
in question is below the ship point/point of action.

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SymbolTank/Silo

Meaning
ObjectShip point/Point of action reached (ORANGE)
Aggregated standard tanks/silos/objects: the current (last measured) inventory levelof the container in question is below the ship point/point of action.
Safety stock/Critical limit (RED)Standard tank/silo/object: the current (last measured) inventory level of the container
in question is below the safety stock/critical limit.
Recycling tank/Recycling silo/Recycling object: the current (last measured) inventory
level of the container in question is above the safety stock/critical limit.
Safety stock/Critical limit (RED)
Aggregated standard tanks/silos/objects: the current (last measured) inventory levelof the aggregated container in question is below the safety stock/critical limit.
Aggregated recycling tanks/silos/objects: the current (last measured) inventory levelof the aggregated container in question is above the safety stock/critical limit.
Bad measured data - communication error. No measured data are available for thecontainer in question. The state is also shown for displayed secondary data if thecontainer is not out of order.
Bad measured data - communication error. No measured data are available for theaggregated container in question.
Out of service - the tank/silo/object is not available (e.g. due to overhaul). The time
when the container is out of order is marked in gray in the inventory chart.
Out of service - the aggregated tank/silo/object is not available (e.g. due to overhaul).
The time when an associated container is out of order is marked in gray in theinventory chart.
Overfilled - the measured value is higher than the tank’s /silo’s capacity or theobject’s maximum.
Overfilled - the measured value is higher than the aggregated tank’s /silo’s capacityor the aggregated object’s maximum.
Bad measured data - the measured value is lower than the tank’s /silo’s /object’s
zero.
Bad measured data - the measured value is lower than the aggregated tank’s /silo’s /object’s zero.

Status display for secondary values
SymbolMeaning
Upper span limit exceeded (RED)The actual (last measured) secondary value lies above the set span limits and outsideof the tolerance.
In tolerance range(GREEN)
The actual (last measured) secondary value lies inside the set span limits and insideof the tolerance.
Lower span limit undercut (RED)The actual (last measured) secondary value lies below the set span limits and outsideof the tolerance.

5.4.5

Icons for tanks/silos/objects ("Map workplace")

SymbolTank/Silo

Meaning
Object
OK (GREEN) - no delivery/disposal planned.
OK (GREEN) - planned delivery/disposal.
OK (GREEN) - aggregated tank/silo/object: no delivery/disposal planned.

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SymbolTank/Silo

Meaning
Object
OK (GREEN) - aggregated tank/silo/object: planned delivery/disposal.
OK (GREEN) - several tanks/silos/objects available at the location. All thecontainers have the OK status. The containers can have different scheduling statuses(delivery/disposal planned or not planned).
Plan point/Observance limit reached (YELLOW) - no delivery/disposal planned.
Plan point/Observance limit reached (YELLOW) - planned delivery/disposal.
Plan point/Observance limit reached (YELLOW) - aggregated tank/silo/object: nodelivery/disposal planned.
Plan point/Observance limit reached (YELLOW) - aggregated tank/silo/object:planned delivery/disposal.
Ship point/Point of action reached (ORANGE) - no delivery/disposal planned.
Ship point/Point of action reached (ORANGE) - planned delivery/disposal.
Ship point/Point of action reached (ORANGE) - aggregated tank/silo/object: nodelivery/disposal planned.
Ship point/Point of action reached (ORANGE) - aggregated tank/silo/object:planned delivery/disposal.
Safety stock/Critical limit reached (RED) - no delivery/disposal planned.
Safety stock/Critical limit reached (RED) - planned delivery/disposal.
Safety stock/Critical limit reached (RED) - aggregated tank/silo/object: nodelivery/disposal planned.
Safety stock/Critical limit reached (RED) - aggregated tank/silo/object: planneddelivery/disposal.
Bad measurement data - no delivery/disposal planned.
Bad measurement data - planned delivery/disposal.
Bad measurement data - aggregated tank/silo/object: no delivery/disposal
planned.
Bad measurement data - aggregated tank/silo/object: planned delivery/disposal.
Out of order - no delivery/disposal planned.
Out of order - planned delivery/disposal.
Out of order - aggregated tank/silo/object: no delivery/disposal planned.
Out of order - aggregated tank/silo/object: planned delivery/disposal.
Diverse - several tanks/silos/objects with different statuses displayed are available
at the location. The containers can have different scheduling statuses (delivery/
disposal planned or not planned).
Overfilled - no delivery/disposal planned.
Overfilled - planned delivery/disposal.
Overfilled - aggregated tank/silo/object: no delivery/disposal planned.
Overfilled - aggregated tank/silo/object: planned delivery/disposal.
Bad measured data - no delivery/disposal planned.
Bad measured data - planned delivery/disposal.
Bad measured data - aggregated tank/silo/object: no delivery/disposal planned.
Bad measured data - aggregated tank/silo/object: planned delivery/disposal.

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5.4.6

Icons for scheduling

SymbolTank/Silo

Meaning
ObjectPlanned delivery/Planned disposal - a planned delivery or disposal is indicated in
the inventory chart and the calendar by a delivery van icon.
Standard tank/silo/object - how a standard tank/silo/object is indicated in the
Scheduling menu item.
Aggregated standard tanks/silos/objects - how aggregated containers are indicatedin the Scheduling menu item.
Recycling tank/silo/object - how a container is indicated in the Scheduling menu
item.
Aggregated recycling tanks/silos/objects - how aggregated recycling containers areindicated in the Scheduling menu item.

5.4.7

Icons for disposal and delivery status

SymbolMeaning
Detected - the Detected status is displayed in the following situations:• The system has detected a delivery or disposal which has been scheduled too early or
too late. You can process this delivery or disposal in the Details tab using theConfirm button.
• The system has detected a missing delivery or disposal. You can process this delivery
or disposal in the Details tab using the Mark as fulfilled button.
• The system has detected that measured data are missing. You can process thisdelivery or disposal in the Details tab using the Mark as fulfilled button.
Confirmed - the Confirmed status is displayed in the following situations:• A delivery or disposal which has been scheduled too early or too late was confirmed
when the delivery/disposal was created.
• A delivery or disposal which has been scheduled too early or too late has been
confirmed in the Details tab.
Deleted - a planned delivery or disposal has been deleted.
New - a new delivery or disposal has been planned.
Fulfilled - a new delivery or disposal has been fulfilled. If a delivery and disposal ismade, this is flagged by SupplyCare as Delivery made (detected)/Disposal made(detected).
If the system has detected a missing delivery/disposal or missing measured data, you
can process this delivery/disposal in the Details tab using the Mark as fulfilled button.
The delivery/disposal is displayed as Delivery fulfilled (confirmed)/Disposal fulfilled(confirmed).

5.4.8

Icons for analysis

SymbolTank /
Silo

Meaning
ObjectStandard tank/silo/object - how a standard container is indicated in the Analysis
menu item.
Aggregated standard tanks/silos/objects - how aggregated standard comtainers
are indicated in the "Analysis menu item.
Recycling tank/silo/object - how a recycling container is indicated in the Analysis
menu item.
Aggregated recycling tanks/silos/objects - how aggregated recycling containers areindicated in the Analysis menu item.

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5.5

Descriptions

Depending on whether Tank or Silo or Object was selected as the template type, thedescriptions in the menu, in Overview and in Detailed view change as well as the symbols
and tool tips that appear when you move the cursor over a symbol.
The following are the differences in the descriptions that involve more than simply replacing
the word Tank or Silo with Object:
Standard template type "Tank" / "Silo"

Standard template type "Object"

Tank name / Silo nameObjectTank details / Silo details

Details

Tank partners / Silo partners

Partners

Tank service status / Silo service status

Service status

PP (Plan point)

OL (Observance limit)

SP (Ship point)

POA (Point of action)

SST (Safety stock)

CL (Critical limit)

DSST (Day(s) until reaching the safety stock

DCL (Day(s) until reaching critical limit

Capacity

Maximum

Free capacity

Free space

Inventory chart

Chart

Inventory

Received value

Outflow

Decrease

Inflow

Increase

DO (Daily outflow)

DD (Daily decrease)

ADO (Average daily outflow)

ADD (Average daily decrease)

DI (Daily inflow)

DI (Daily increase)

ADI (Average daily inflow)

ADI (Average daily increase)

Average inventory level

Average level

5.6

General processing functions

5.6.1

Using filter functions in tables (searching)

You can use the filter function to reduce the number of data sets displayed for a table. You
enter the filter functions in the top line of the table.

S20_BA00050SEN_0211_30

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1. In the top table line, enter a complete designation or just the first few letters in thedesired field.

2. Press ENTER.
3. Only the matching table entries are now displayed.

In order to display the entire table contents again, delete your entries and then press ENTER.
Date columns are converted for display purposes so they can be filtered link a string column.
You can always use the following filter functions for the individual fields:
Description

ExampleGroup

Function

Character string

Integers

Floating point
numbers

User entry

Result (data displayed)

Tank0*All entries that start with "Tank0", e.g. "Tank01","Tank02-special" etc.

*Tank0*All entries that contain "Tank0", e.g.
Frankfurt_Tank0-mp1 etc.

Integer8

All rows with the value 8=integer=8>integer>8

All rows with values greater than 8>=integer>=8

All rows with values greater than or equal to 8

<integer<8

All rows with values less than 8<=integer<=8

All rows with values less than or equal to 8

Integer-integer

8-100

All rows with values between 8 and 100<>integer<>8

All rows with values not equal to 8

!integer!8

Integer*8*

All rows with values that start with "8">floating point number>8.0

All rows with values greater than 8<floating point number<8.0

All rows with values less than 8

Floating point numberfloating point number

8.0-100.50

All rows with values between 8.0 and 100.50

8*

All rows with values that start with "8"* (wildcard)

Floating point
number*(wildcard)

5.6.2

Filtering the data records displayed (picklist)

You can use picklists to filter the data records displayed, such as for Unit, Time zone, Tank
group, Product, Supplier or Location. If you have selected a value from the picklist, the data
records that match the filter criteria are automatically displayed. The content of the picklists
is reset to the default values when you leave the overview.

S21_BA00050SEN_0211_30

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5.6.3

Changing the column display (fields) in the overview table

Pressing the button  in the table header in the overview opens a context menu. Via thiscontext menu, you can show and hide columns or change the column order.

A0036809-EN_300

5.6.4

Viewing numerical values (master data)

Numerical values above1000 are displayed with a thousand separator. This is only the casewithin the Workplace menu, however.
In contrast to Measured values, Manual values are displayed in blue color followed by the
text MAN. The column Data source provides information on where the data comes from:measured or manually entered (for more details see → ä 163).

Arbeitsplatz_Tank_BA00050SEN_30

The character the system uses as the thousand separator depends on the language setting
selected in the browser, e.g.:

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Language

Example for the thousand operator

German (Germany) de-DE

1.234,78

German (Switzerland) de-CH

1'234.78

English (US) en-US

1,234.78

For precise information on the numerical format for thousand and decimal separator
in exports or Downloads → ä 223.
The number of places after the decimal point is defined in the Configuration menu,
Unit menu item. Only people whose user role is configured as Master data can change
the number of places after the decimal point for the units.

5.6.5

Changing master data

Depending on your particular user role, you can change data records in the Company, User,
Tank, Aggregated tank, Tank type, Location, Product and Tank groups master data.
The data for a tank are changed in the following example. Proceed in the same way for othermaster data.
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. The following detail view is displayed in the Application window:

Konfiguration_Tank_4_BA00050EN_30

4. In the table, click the tank for which you want to make changes.
5. Select the Tank details tab.
6. The related tab is displayed in the lower section of the Application window:

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Konfiguration_Tank_3_BA00050EN_30

7. Click the M button.
8. The tab is displayed in the edit mode.

Konfiguration_Tank_3_BA00050EN_30

9. Make your changes.
10. Click ¼ to save your changes. Click  to abort the process.
11. If you want to make changes to the Tank groups tab, proceed as described for the Tank

details tab.

5.6.6

Displaying modified master data in fullIf a text that has been entered in an input box is too long to be displayed in full in a table
column, it is truncated. However, if you hover the cursor over the text, the text is displayedin full in a separate info box.

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Lange_Zellinhalte_BA00050SEN_30

5.6.7

Selecting all the rows in a table

By activating the Assign check box you can select all the rows in a table.
1. Click the button M .
2. The specific tab is displayed in the edit mode:

Kontrollkaestchen_Zuordnen_BA00050SEN_30

3. Activate the Assign check box.
4. Click ¼ to save your selection. Click  to abort the process.

5.6.8

Deleting master data

Depending on your particular user role, you can delete data records in the Company, User,
Tank, Aggregated tank, Location, Product and Tank groups master data.
A data record can only be deleted if the Ǚ symbol is displayed in the tab. If thesymbol is not displayed, the record is linked to other information. These links must be
disabled before the data record can be deleted.
The data for a tank are deleted in the following example. Proceed in the same way for othermaster data.
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. The following detail view is displayed in the Application window:

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Konfiguration_Tank_4_BA00050EN_30

4. In the overview table, click the tank you want to delete.
5. The related tab is displayed in the lower section of the Application window:

Konfiguration_Tank_2_BA00050EN_30

6. Click Ǚ to delete the tank.
7. The prompt "Do you really want to delete?" is displayed.
8. Click OK to delete the tank. Click Cancel to abort the process.

5.6.9

Copying and changing a data record

Depending on your user role, you can copy a data record in the following menu items: User,
Tank, Aggregated tank, Location, Company, Product, Tank group and Report.
Data (fields) that belong specifically to the data record are not copied. These fields remain
empty in the copied data record.
If the function is available, the following button º is displayed.

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The data record of a tank is copied in the following example. The same procedure applies if
you want to copy other data records.
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. In the overview table, click the tank you want to copy.
4. The following detail view is displayed in the Application window:

Konfiguration_Tank_4_BA00050EN_30

5. Click the º button. The data record is displayed in the editing mode.

Konfiguration_Tank_3_BA00050EN_30

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5.7

Receiving messages (messaging)
Everyone can receive a notification message.

A message from the system administrator is displayed the next time the user logs on.

PS0000954en_30

34

Button/field

MeaningPrevious message

This button is displayed if several messages are available. Click the Previous message
button to view and process previous messages.

Next message

This button is displayed if several messages are available. Click the Next message
button to view and process subsequent messages.

OK

This button is displayed for the last message. Click OK to exit the dialog.

Mark as readMark the message as read using the Mark as read field.

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Monitoring tanks – "Tank" workplace

6

Monitoring tanks – "Tank" workplace

6.1

Viewing tanks and associated information
Please observe the following information.

• The Tank menu item is available to people with Read only, Scheduler or Operator
configured as their user role.
• The Notes and Files, Tank Partners, Location Details and Event Details tabs are
displayed only if they contain at least one piece of information.
• The time zone configured for the location is used for the "Tank" menu item(→ ä 124). "UTC+00:00" is the default value.
• Depending on your configuration, Objects are displayed instead of Tanks. For more
information refer to → ä 163.
• Manual values are displayed in blue color followed by the text MAN. The column Data
source provides information on where the data comes from: measured or manuallyentered.
1. Click the Workplace menu in the Navigation window.
2. Click the Tank menu item. A list of the tanks assigned to you is displayed.

Arbeitsplatz_Tank2_BA00050SEN_30

3. In the table, click the tank you want to view in greater detail.
4. The details of the selected tank are displayed in the application window:

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Tank_Bestandsdiagramm_BA00050SEN_30

5. If you click on another line, the details of the newly selected tank are displayed.

Click the Hide details button when you want to hide the details again.

6. You can choose the following tabs in the lower part of the application window:

Inventory chart, Tank details, Notes and files, Tank partners, Location details, Tank
service status, Event details and Download history.
SupplyCare distinguishes between standard tanks and recycling tanks. From astandard tank, the product is withdrawn. For a recycling tank, the tank is filled with the
product (→ ä 99).
In the Workplace – Tank view, the current level/available capacity are displayed ingraphic form in the Level column. For standard tanks, the colored bar drifts from left
to right with increasing level. The percentage specified corresponds to the current
level. For recycling tanks, the colored bar drifts from right to left with increasing level.
The percentage specified corresponds to the currently available capacity.

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6.1.1"Tank" overview table

Pressing the button  in the table header in the overview opens a context menu. Via thiscontext menu, you can show, hide and move table columns.
The following columns are available for the overview table:
Columns

Description

Status

The symbol for the current tank status is shown on the display. → ä 22

Location

Indicates the tank location. The location is the name of the location. The name is selected in the
Configuration menu in menu item Tank, field Location. The location is specified in the Location menu
item.

Tank nameIndicates the tank name. The field can also be displayed for existing secondary values.
• Primary value: The tank name for the primary value is entered in the Tank name field. Path:
Configuration →Tank → Tank details → Tank name• Secondary value: The tank names for the secondary values are entered in the Configuration menu, Tank
menu item, Secondaries tab, Name field.

Tank type

The tank type is selected in the Configuration menu in menu item Tank, field Tank type. Tank types are
configured in the Configuration menu in menu item Tank type.

Level

The current level is indicated as a symbol and a percentage.

Value

Displays the last valid primary value. The field can also be displayed for existing secondary values.
• The Value field indicates the last valid measured value.
• For aggregated tanks, the sum of the valid measured values for the associated tanks is displayed. Tanks
with status "Out of service" are not included. If all associated tanks are "Out of service", "0" is displayed as
the value.
• The number of places after the decimal point is defined in the Configuration menu, Unit menu item.
• Manual values are displayed in blue color followed by the text MAN, even if a manual value is used for atank which is part of an aggregated tank.

Unit

Indicates the unit. The field can also be displayed for existing secondary values.
• The unit for the primary value is selected via the Unit field in the Tank details tab. The units for theother measured values (secondary) are selected in the Profile menu in the User preferences tab.
• In the case of mass units, volume units and units of length, the selection for the field Unit mass, Unit
volume and Unit of length in the User preferences menu item has priority over the setting in the Tank
menu item.

Data Source

Provides information on the data and displays wether the data comes from a measured source or manuallyentered.

Free

The free capacity of the tank is calculated.

Product

The product name is selected in the Configuration menu in menu item Tank, field Product. The product is
specified in the Product menu item.

Notes

Indicates whether tank and/or location notes are available.

Optimum

The optimum capacity of the tank is specified in the Configuration menu in menu item Tank, field
Optimum.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Capacity

The capacity of the tank is specified in the Configuration menu in menu item Tank, field Capacity.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

PP (Plan point)

Tank plan point. The field can also be displayed for existing secondary values.
The plan point of the tank is specified in the Configuration menu in menu item Tank, field Plan point.
The value entered in the Secondaries tab is used here for secondary values.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

SP (Ship point)

The ship point of the tank is specified in the Configuration menu in menu item Tank, field Ship point.
If the Recyclingcheck box is enabled, the ship point is not displayed.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

SST (Safety stock)

Tank safety stock. The field can also be displayed for existing secondary values.
The safety stock of the tank is specified in the Configuration menu in menu item Tank, field Safety stock.
The value entered in the Secondaries tab is used here for secondary values.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Hysteresis

The hysteresis serves to prevent constant event messages, e.g. due to a fluctuating level. The field can also
be displayed for existing secondary values.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

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Columns

Description

Out of service

The field is activated if the tank is currently "Out of service".

From date

Indicates the date as of which a tank was, is or will be "Out of service".

To dateIndicates the date until which a tank was, is or will be "Out of service".

Supplier

Indicates the responsible supplier. The supplier is created as a company.

Buyer

Indicates the buyer. The buyer is created as a company.

Buyer ID

Is equivalent to the ID field in the Company detailstab in the Company menu item.

SDT (standard delivery time/standard
disposal time)Standard tanks: The standard delivery time for the tank is specified in the Configuration menu in menu
item Tank, field Standard delivery time.
Recycling tank: The standard disposal time for the tank is specified in the Configuration menu in menu
item Tank, field Standard disposal time.

Time unit

Time unit used for the SDT field (standard delivery/disposal time).

Time stamp

Time stamp for the last measured value. The field can also be displayed for existing secondary values.
• The time stamp of the time zone for the last valid measured value is used. Also see Time zone field.
• In the case of aggregated tanks, the time stamp from the associated tank which supplied the most recent
measured value is used.

Time zone

Time zone of time stamp. The field can also be displayed for existing secondary values.
The time zone of the location is used.

DSST (days until safety stock is reached)

Indicates the estimated number of days remaining until the safety stock is reached. The value is calculatedwith the average quantity per day. The calculated average quantity is based on the "Forecast based on" value.

PD (planned delivery/planned disposal)

The date and time for the next planned delivery are displayed for standard tanks. The date and time for the
next disposal are displayed for recycling tanks. The field is empty if no delivery or disposal has beenplanned.
The time zone of the location is used.

PD amount (amount for planneddelivery/amount for planned disposal)

Amount for the planned delivery and disposal. The unit corresponds to the unit in the Unit column.

Scaled value

Level measurement values can be displayed in the tank overview in scaled mode (with units).

Monetary value

Monetary value of the tank content, calculated based on the price information in the Configuration menu,
menu item Product, Product details tab.
Important: The tank content must be measured in a volume unit, too, if the unit in the price per unit (e.g. lin €/l) is a volume unit. Example: Price in €/l, tank content measured in m³. This is valid for mass units
respectively: Price in €/kg, tank content measured in t.

Data 1 (Tank) ... Data 3 (Tank)

Supplementary information to tanks, which can be edited by the user on the Tank notes tab. The Tank
notes tab with the input fields is located in the Configuration menu, menu item Tank.

Latitude (GPS)Geographic coordinate of the tank or object, displayed in degrees latitude (decimal degrees, GPS).

Longitude (GPS)Geographic coordinate of the tank or object, displayed in degrees longitude (decimal degrees, GPS).

6.1.2

Inventory chart

The historical and expected pattern for the inventory is displayed in the diagram for theperiod selected. The distribution is 2/3 for the history (measured values) and 1/3 forextrapolation (calculated values).
If the tank is out of service, only the historic pattern of the inventory is displayed. The
expected pattern for the inventory is not displayed.
Manual values are displayed in blue color followed by the text MAN.

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Bestandsdiagramm_Fenster_BA00050SEN_30

Via the Scaling field, choose between the minimum/maximum scaling and automatic
scaling. If Min/Max is chosen, the inventory is displayed between "0" and "Capacity". Autodisplays the inventory between the smallest and largest displayable value - including
forecast values.
Select the period of time for the inventory chart via the Period selection field.
The current limit values are specified as horizontal lines in various colors
ColorStandard tanks

Recycling tanks

green

Range between the Optimum and Plan
point limit values

Range between Empty (value 0) and thePlan point limit value

yellow

Range between the Plan point and Ship
point limit values

Range between the Plan point and Safety
stock limit values

orangeRange between the Ship point and Safety
stock limit values

not present

red

Range between the Safety stock limit value Range between the Safety stock andand Empty (value 0)
Capacity limit values

Click the 9 button to print the inventory chart.
For details on how to zoom into a specific period, → ä 54.

6.1.3

Tank details

The tab displays information on the tank and limit values.

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Description of fields
Field

Description

Tank name

The tank name is selected in the Configuration menu in menu item Tank, field Tank name.

Tank type

The tank type is selected in the Configuration menu in menu item Tank, field Tank type. Tank types are
configured in the Configuration menu in menu item Tank type.

Value

Last primary value• The Value field indicates the last valid measured value.
• For aggregated tanks, the sum of the valid measured values for the associated tanks is displayed. Tanks
with status "Out of service" are not included. If all associated tanks are "Out of service", "0" is displayed as
the value.
• The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Unit

Last unit of primary value• The unit is specified in the Tank menu item.
• In the case of mass units, volume units and units of length, the selection for the field Unit mass, Unit
volume and Unit of length in the User preferences menu item has priority over the setting in the Tank
menu item.

Time stamp

Time stamp of last primary value• The time stamp of the time zone for the last valid measured value is used. Also see Time zone field.
• In the case of aggregated tanks, the time stamp from the associated tank which supplied the most recent
measured value is used.

Product

The product name is selected in the Configuration menu in menu item Tank, field Product. The product is
specified in the Product menu item.

Location

The location is selected in the Configuration menu in menu item Tank, field Location. The location is
specified in the Location menu item.

Lat./Long. (GPS)GPS coordinates of the tank, expressed in decimal degrees. The fields are only displayed, if the check box
Use GPS data as location is activated in the Configuration menu in menu item Tank, tab Tank details.

Time zone

Time zone of time stamp.
The time zone of the location is used.

SDT (Standard delivery time in days orhours)The standard delivery time for the tank is specified in the Configuration menu in menu item Tank, field
Standard delivery time.

Capacity

The capacity of the tank is specified in the Configuration menu in menu item Tank, field Capacity.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Optimum

The optimum capacity of the tank is specified in the Configuration menu in menu item Tank, field
Optimum.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Plan point

The plan point of the tank is specified in the Configuration menu in menu item Tank, field Plan point.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Ship point

The ship point of the tank is specified in the Configuration menu in menu item Tank, field Ship point.
If the Recycling check box is enabled, the ship point is not displayed.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Safety stock

The safety stock of the tank is specified in the Configuration menu in menu item Tank, field Safety stock.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Hysteresis

The hysteresis serves to prevent constant event messages, e.g. due to a fluctuating level (→ ä 100).
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Free capacity

The free capacity of the tank is calculated.

Planning type

The planning type is displayed: Standard tank or Recycling tank
The display of the inventory chart and the event messages are adapted to this planning type (→ ä 99).

Constituent tanks

This field is displayed for aggregated tanks only.
All corresponding tanks are displayed in this list.

Value (aggregated tanks)This field is displayed for aggregated tanks only.
The Value field shows the last valid measured value for the tank selected in the "Constituent tanks" list.
The number of places after the decimal point is defined in the Configuration menu, Unit menu item.

Out of service

This field is displayed for aggregated tanks only.
The field is activated if the tank selected in the Constituent tanks list is out of service.

Bad measurement(s)This field is displayed for aggregated tanks only.
The field is activated if the tank selected in the Constituent tanks list returns bad measurement data.

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6.1.4

Notes and files

Notes, data and files pertaining to the tank and location are displayed in this tab.

S33_BA00050SEN_0211_30

Via the Record selection field, choose whether the Notes or Data should be displayed.
Via the Files table, you can open the files and save them locally as follows:
1. Click the File name (hyperlink) in the Name column in the table.
2. A dialog box opens. Here you can choose whether you want to open the file or save it.
3. Click OK to open or save the file. Click Cancel to abort the process.

6.1.5

Tank partners

Information on the buyer and supplier is displayed in this tab. If no buyer/supplier iscurrently assigned to the selected tank, this tab is not visible.

S33-2_BA00050SEN_0211_30

The tank partner, buyer and supplier are assigned to the tank via the Configuration
menu in the Tank menu item, Tank details tab (→ ä 95).

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6.1.6

SupplyCare Enterprise

Location details

Information on the tank location is displayed in this tab.

S34-1_BA00050SEN_0211_30

6.1.7

Tank service status

Information on the tank service is displayed in this tab.

S34-2_BA00050SEN_0211_30

6.1.8

Event details

The event details for the currently applicable event, e.g. "Safety stock reached", for theselected tank are shown in this tab. If no event is currently applicable for the selected tank,this tab is not visible. For a description of the Event details tab, → ä 61.

S34-3_BA00050SEN_0211_30

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6.1.9

Freeze event details

The event details for the currently applicable freeze event for the selected tank, are shownin this tab. If no freeze event is currently applicable for the selected tank, this tab is not
visible.
For a description of the Freeze event details tab, refer to → ä 61.

Arbeitsplatz_Tank_Freeze-Ereignis_BA00050SEN_30

6.2

Editing tank service status
Only users with the Operator user role can specify or change the service status of atank. All other user roles can only read this tab.

If a tank is out of order for a service, this is shown in the tank overview table by thesymbol for individual tanks and thesymbol for aggregated tanks. Measured values
are no longer updated. Notifications of tank events are no longer produced.
1. Click the Workplace menu in the Navigation window.
2. Click the Tank menu item. A list of the tanks assigned to you is displayed.
3. In the overview table, select the tank whose service status you want to edit.
4. In the lower section of the application window, select the Tank service status tab.

S34-2_BA00050SEN_0211_30

5. Select a time in the future when you want to put the tank out of service. You can either

enter the date directly in the Start date and End date fields or use the v button.
When entering the date directly use the dd.mm.yy format.

6. If necessary, enter a comment in the Comment field.
7. Click  to save the Out of service period in the list.
8. SupplyCare reports that the Out of service period has been saved successfully. Click the

OK button to confirm.

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9. Editing the Out of service period: Select the relevant Out of order period from the list andtype in the desired dates in the fields From date and/or To date. Pay attention to not
overlap with Out of order periods already typed in.

Tankservicestatus-1_BA00050SEN_30

10. Click ¼ to save your changes. If Out of order periods overlap, SupplyCare displays anerror message. In this case, SupplyCare does not save your changes.

Tankservicestatus-2_BA00050SEN_30

11. Click the OK button to confirm the error message. Edit the dates in the fields From date

and/or To date again, as described above.

12. Deleting Out of order periods: Select the relevant Out of order period from the list, clickthe Ǚ button and, in the following safety request, confirm the delete command with
Yes or abort by clicking No.

Tankservicestatus-5_BA00050SEN_30

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6.2.1

Showing Out of order periods in the inventory chart

Past, present or future Out of service periods are shown in the Inventory chart tab in
the Tank menu item. During Out of service periods, the tank level is shown as ahorizontal line. The background of the inventory chart is shaded where Out of service
periods are displayed → ä 45.
1. Click the Workplace menu in the Navigation window.
2. Click the Tank menu item.
3. In the table, click the tank whose secondary data you want to display in theInventory chart tab.

4. Click the Inventory chart tab. The following detail view is displayed in theInventory chart tab:Tankservicestatus-4_BA00050SEN_30

The inventory chart displays 2 out of order periods in the future.
Click the button Print chart to print the inventory chart.

6.3

Download history

The following options are available via the Download history tab:
• Save measured value history for all tanks shown in the overview or for one tank selectedin the overview in CSV format.
• Display measured value history for one tank selected in the overview in a diagram.
The CSV file contains the following data: Tank name, Time stamp, Value, Unit, Optimum,
Plan point, Ship point, Safety stock and Measuring point (→ ä 47). If a value is manuallyconfigured it is marked with the suffix MAN.
1. Click the Workplace menu in the Navigation window.
2. Click the Tank menu item. A list of the tanks assigned to you is displayed.
3. In the overview table, select the tank whose history you want to view as a chart or saveas a CSV file.

4. In the lower section of the application window, select the Download history tab.

On the right hand side a preview for the selected tank is displayed, if you click the ǡ
button.

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BA00055SEN_Tank_Historie_speichern_30

5. Select a time in the past for which you want to download data. You can either enter thedate directly in the Start date and End date fields or use the v button. When entering
the date directly use the dd.mm.yy format. The "UTC+00:00" time zone is used for thestart and end date.

6. If you want to download the measured value history as a file, MS Excel (CSV - Semicolonor CSV - Comma) is available as the Format.

7. Activate the check box Export selected tank only, if you only want to download the datafrom the selected tank. Deactivate the check box if you want to download the data fromall of the tanks shown in the table.

8. Activate the check box Include secondary values, if you also want to download thesecondary values. This information is only relevant when downloading the data as an
Excel file. From the drop down list select between the options Separate line per data or
Single line full Data.

9. Activate the check box Include scaled values, if you also want to download the scaled

values.

10. Activate the check box Export in Local Tank Timestamp, if you want to display theexport timestamp in the local time of the tank location. If the local time of the tanklocation is not available it will be exported in UTC.

11. Via the field Readings (max.), specify the maximum number of primary values per tank.
12. Click the ǡ buttons to display the measured value history in a diagram. If the selectedtank is out of service, only the historic pattern of the inventory is displayed. The
expected pattern for the inventory is not displayed.

13. Click the Ƨ button to download the measured values as an Excel spreadsheet.

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6.3.1

CSV file

Tank name

Time stamp

Value

Unit

Optimum

Plan point

Ship point

Safety stock

R (Recycling tank)

Recycling tank Plan point

Recycling tank Safety stock

Measuring point

The CSV file has the following structure:

TANK_01

1/13/10 6:40 AM

1.76

l

0

0

0

0

1

7.0

3.0

1

TANK_01

1/13/10 6:49 AM

5

A

0

0

0

0

1

7.0

3.0

2

TANK_01

1/13/10 6:58 AM

1

V

0

0

0

0

1

7.0

3.0

3

TANK_01

1/13/10 7:07 AM

28

°C

0

0

0

0

1

7.0

3.0

4

TANK_01

1/14/10 6:43 AM

1.757

l

0

0

0

0

1

7.0

3.0

1

TANK_01

1/14/10 6:52 AM

6

A

0

0

0

0

1

7.0

3.0

2

TANK_01

1/14/10 7:01 AM

2

V

0

0

0

0

1

7.0

3.0

3

TANK_01

1/14/10 7:10 AM

29

°C

0

0

0

0

1

7.0

3.0

4

TANK_01

1/15/10 6:46 AM

1.754

l

0

0

0

0

1

7.0

3.0

1

TANK_01

1/15/10 6:55 AM

7

A

0

0

0

0

1

7.0

3.0

2

TANK_01

1/15/10 7:04 AM

3

V

0

0

0

0

1

7.0

3.0

3

TANK_01

1/15/10 7:13 AM

30

°C

0

0

0

0

1

7.0

3.0

4

TANK_02

1/13/10 6:40 AM

2.76

l

10.0

8.0

7.0

3.0

0

0

0

1

TANK_02

1/13/10 6:49 AM

2.5

A

10.0

8.0

7.0

3.0

0

0

0

2

TANK_02

1/13/10 6:58 AM

31

V

10.0

8.0

7.0

3.0

0

0

0

3

TANK_02

1/13/10 7:07AM

2.8

°C

10.0

8.0

7.0

3.0

0

0

0

4

TANK_02

1/14/10 6:43 AM

2.757

l

10.0

8.0

7.0

3.0

0

0

0

1

TANK_02

1/14/10 6:52 AM

2.6

A

10.0

7.0

7.0

3.0

0

0

0

2

TANK_02

1/14/10 7:01 AM

32

V

10.0

7.0

7.0

3.0

0

0

0

3

TANK_02

1/14/10 7:10 AM

2.9

°C

10.0

7.0

7.0

3.0

0

0

0

4

TANK_02

1/15/10 6:46 AM

2.754

l

10.0

8.0

7.0

3.0

0

0

0

1

TANK_02

1/15/10 6:55 AM

2.7

A

10.0

8.0

7.0

3.0

0

0

0

2

TANK_02

1/15/10 7:04 AM

33

V

10.0

8.0

7.0

3.0

0

0

0

3

TANK_02

1/15/10 7:13 AM

3.0

°C

10.0

8.0

7.0

3.0

0

0

0

4

The language of the header of the CSV file depends on the language setting in thebrowser.
The table is sorted first by tank name, then by time stamp. The "UTC+00:00" time zone
is always used for the time stamp.
The column R provides information about the tank type. "0" stands for standard tank.
"1" stands for recycling tank.
The date and time are displayed as follows in the standard factory setting:yyyy-MM-dd, HH:mm:ss
Manual values are marked with the suffix MAN.

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6.4

SupplyCare EnterpriseViewing secondaries

A range of measuring devices allows additional measured variables (secondary) to berecorded in addition to the primary variable.
If secondary values have also been assigned to a tank, you can view these values in the"Workplace – Tank" view in the overview table, in the Inventory chart tab and in the
Tank details tab. A maximum of one primary value and eight secondary values can be
assigned to a tank.
The unit for the primary value is specified via the Unit field in the Tank details tab. In
the case of mass units and volume units, priority is given to your settings for the Mass
unit or Volume unit fields in the User preferences menu item.
The units for the secondary values are specified in the Measuring point details tab in
the Engineering unit (for application) field.

6.4.1

Viewing secondaries in the overview table in the "Tank" menu
item

The secondary values are hidden or displayed as standard depending on the systemsettings for your contract. The secondary values are hidden in the default standard
setting.
1. Click the Workplace menu in the Navigation window.
2. Click the Tank menu item.
3. The following detail view is displayed in the Application window:

S38_BA00050SEN_0211_30

4. Click the Show secondary data button.
5. All the associated secondary data are shown underneath the specific tanks. Of thesecondary data, the following data are shown if available: Tank name, Value, Unit,
Hysteresis, Limit 1 and Limit 2. The tank name corresponds to the Name field in theSecondaries tab in the Tank menu item.

6. Click the Hide secondary data button to hide the secondary data.

6.4.2

Viewing secondaries in the inventory chart

Users with the Master data user role can specify a name via the Secondaries tab in the
Tank menu item. This name is used in the overview table for the button and the graph.
If no name has been entered, the secondary values are given the default names
Secondary[1], Secondary[2], Secondary[3], Secondary[4], Secondary[5],Secondary[6], Secondary[7] and Secondary[8].
1. Click the Workplace menu in the Navigation window.

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2. Click the Tank menu item.
3. In the table, click the tank whose secondary data you want to display in theInventory chart tab.

4. The following detail view is displayed in the Application window:

S39_BA00050SEN_0211_30

The inventory chart displays the graph for the primary value.
5. Click the [Secondary value name] button beneath the chart.

Depending on the number of secondary values that have been assigned to the tank, theappropriate number of [Secondary value name [1 to 8]] buttons are displayed beneaththe inventory chart.

6. Click the [Secondary value name] button to hide the specific graph.

Click the button Print chart to print the inventory chart.
If you move the cursor over the graph, the specific value and time stamp are displayed
for the individual point in the graph.

6.4.3

Limits or span limits of secondary values

1. Click the Workplace menu in the Navigation window.
2. Click the Tank menu item.
3. In the table, click the tank for which you want to display secondary data.

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Bestandsdiagramm_Sekundaerwert_BA00050SEN_30

In addition to the primary value graph, the inventory chart shows the secondary value graphand the span limits.
4. Click the button [Secondary value name] below the inventory chart. Below theinventory chart, a number of buttons [Secondary value name [1 to 8]] is present,
which corresponds to the number of secondary values assigned.

5. Click the button [Secondary value name] to hide the respective graph.

Click the button Print chart to print the inventory chart.
If you move the cursor over the graph, the specific value and time stamp are displayed
for the individual point in the graph.

6.4.4

Viewing secondary data via the "Tank details" tab1. Click the Workplace menu in the Navigation window.
2. Click the Tank menu item.
3. In the table, click the tank for which you want to display secondary data.
4. Select the Tank details tab.
5. Click the button  beside the Value field.
6. The following screen appears:

Tankdetails_Sekundaerwerte_BA00050SEN_30

The magnifying glass cannot be selected in the following cases:• No secondary values are assigned to the selected tank.
• The tank supplies a bad measured value.
• The tank is out of service.
• The tank is assigned to an aggregated tank.

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Monitoring tanks – "Tank" workplace

6.5

Viewing historical values and forecast values in theinventory chart

The inventory chart displays the values measured up to the present date with a continuousline and the values calculated from the present date with a broken line. No forecast values
are available for secondary values.
In the case of standard tanks, the forecast values are calculated from the "Average daily
outflow" value. In the case of recycling tanks, the forecast values are calculated from the"Average daily inflow" value.
Also, several planned deliveries (recycling tanks: disposals) located in the future areintegrated into the calculated value (forecast) and displayed.

Bestandsdiagramm-2_Fenster_BA00050SEN_30

The inventory chart offers the following additional functionalities:
Mouseover function
Additional information is displayed if you move the cursor over a graph in the inventory
chart. If the point in the graph is in the past, the Inventory window appears withinformation on the measured value and the time stamp. If the point in the graph is in the
future, the Forecast window appears with information on the calculated value and the timestamp.

Bestandsdiagramm_Fenster_BA00050SEN_30

Clicking on a point in the graphA dialog box appears if you click on a point in the graph with the cursor. The Historical value
dialog box appears for the values measured in the past. The Forecast value dialog box

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Monitoring tanks – "Tank" workplace

SupplyCare Enterpriseappears for the calculated values in the future. The Current value dialog box appears for thelast measured value received.

Bestandsdiagramm_Vergangenheitswert_BA00050SEN_30

Navigating via the dialog box
The Value field in the dialog box displays the measured value for the past and the calculated
value for the future. The Time stamp field displays the associated date and time. Click the
Q button to view the older measuring points. Click the Y button to view the more recent
measuring points. If you want to view points that are further back in time, change thenumber of displayed days in the Period selection field.

6.5.1

Short term forecasting

The short term forecasting is a second forecast line in the inventory chart, which is
calculated based on the data of the past hours. The period of time can be defined individually
between 1 to 12 hours → ä 163.
The short term forecast line displays the values measured between the last hours (1 to 12,
according to the individual settings) up to the present time with a red dotted line.
The short term forecast line is also available for aggregated tanks.
The visualization of the short term forecast is disabled by default. For details → ä 163.
Activating short term forecast for a tank
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. In the table, click the tank for which you want to activate short term forecasting.
4. Select the Tank details tab.
5. Click the M button.
6. The tab is displayed in the edit mode.
7. Click the red dot

green

beside the indication Activate short term forecast. The dot turns, the short term forecast is now activated.

BA00055SEN_ShortTerm_activate_30

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8. Enter the number of hours into the field Short term forecast period, which shall be

used to calculate the short term forecast from.

9. Click ¼ to save your changes. Click  to abort the process.

BA00055SEN_ShortTerm_DE_30

The short term forecast line offers the following additional functionality:
Mouseover function
Additional information is displayed if you move the cursor over a graph in the inventory
chart.

BA00055SEN_ShortTerm_MouseOver_30

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6.6

SupplyCare Enterprise

Zoom functions in the inventory chart

You can use the zoom function to enlarge a maximum section of 12 hours in the inventory
chart to get a closer look at the data.
1. Set the start of the zoom-in zone.

Proceed as follows:•Using the left mouse button, click the desired starting point.
•While holding the left mouse button, drag the mouse to the left or right.
• The selected zone is marked with a dark background. You can move the zone to theleft or right by dragging the mouse.
2. Click the left mouse button to select the end of the zoom-in zone.
3. The inventory chart with the selected zone is loaded.
4. Click Reset zoom to zoom out again.

Bestandsdiagramm_Zoom_BA00050SEN_30

6.7

Planning delivery and disposal via the inventory chart
Only users with the Scheduler user role can plan deliveries for standard tanks anddisposals for recycling tanks.

1. Click the Workplace menu in the Navigation window.
2. Click the Tank menu item.
3. In the overview table, select the tank for which you want to plan a delivery or disposal.
4. In the lower section of the application window, select the Inventory chart tab.
5. Click the graph in the inventory chart for the date you are planning a delivery or

disposal. The planned date must be in the future.

6. The Forecast value dialog box is displayed.
7. Click the Plan delivery (standard tanks) or Plan disposal (recycling tanks) button.
8. The Plan delivery dialog box appears for standard tanks. The Plan disposal dialog box

appears for recycling tanks.

9. Click the M button.
10. The dialog box appears in the editing mode.

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11. You can view and enter the following data here:•Value: Displays the project level•Delivery date and time: The day selected in the calendar is used for the date. The timeis predefined.
•Amount: Enter the planned amount.
•Range: This field shows the number of days before the safety stock is reached for theamount entered. In the case of standard tanks, the number of days is calculated from the"Average daily outflow" value. In the case of recycling tanks, the number of days is
calculated from the "Average daily inflow" value.
•Refresh range: Via the + button, the Range field is updated for the amount entered.
•Comment: Enter a comment or note.
12. Click ¼ to save your changes. Click  to abort the process.
13. A delivery van icon

indicates the delivery and disposal in the inventory chart. If you
move the cursor over the delivery van field, information on the planned delivery or
disposal is displayed along with the delivery date and time.

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55Viewing personalized tank view - "My tank view" workplace7

SupplyCare EnterpriseViewing personalized tank view - "My tankview" workplace

The personalized tank view shows you the tanks that you selected in your user profile in the
My tank view tab (→ ä 209).
The My tank view menu item is available to people with Read only, Scheduler or
Operator configured as their user role.
1. Click the Workplace menu in the Navigation window.
2. Click the My tank view menu item.
3. You are shown a list of all the tanks which you selected in the user profile.

Manual values are displayed in blue color followed by the text MAN. The column Data
source provides information on where the data comes from: measured or manuallyentered.
You can filter the tanks via the picklists Tank group, Product, Supplier and Location.
Whenever a selection is done, only the tanks within that group are displayed on thescreen.

Arbeitsplatz_Tankuebersicht_BA00050SEN_30

4. Where available, the following primary data are displayed for every tank: Tank name,Company name, Location, Product, Value with unit, Time stamp with time zone.

The last primary value is displayed. For aggregated tanks, the sum of all the lastmeasured values for the associated tanks is displayed.
Click the Ƨ button to export the content displayed to an Excel file.
To update the view and call up new measured data, you can click the + button.
In addition it is possible to automatically refresh the view. Therefore, select your favored
time period for reloading from the picklist "Auto refresh".
The Auto refresh function only works if this feature is predefined in your systemproperties (→ ä 167).
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Click the ­ button to configure your Tank view. The My tank view configuration window
is displayed.

Configuration_My tank view_BA0050SEN_30

Click the b button to display the legend. You can move the legend to another location by
pointing the cursor at the blue title bar and pressing and holding the left mouse button.

Tankuebersicht_Legende_BA00050SEN_30

5. Click the picture of the tank if you would like to see more tank details (→ ä 39).

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Bestandsdiagramm_Tankuebersicht_BA00050SEN_30

7.1

Viewing secondaries
The  button is also displayed if secondary data are available for the tank.

1. Click the  button to display the secondary data.
2. A submenu opens. The first menu item displays the tank name of the primary value.

This can be followed by up to eight secondary names.

Sekundaerwert_auswaehlen_BA00050SEN_30

3. Select the appropriate secondary name.
4. The following secondary data are displayed: Tank name, Secondary name, Value withunit, Time stamp with time zone.
Click the  button again to return to the primary data. Select the tank name of the
primary value in the submenu.

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Editing events - "Event" workplace

8

Editing events - "Event" workplace

8.1

Event management - Status and weighting of events

An event is triggered if a limit value is undershot (Plan point, Ship point, Safety stock). The
status of the event is then set to Open. The weighting (severity) is derived from the limit
value, i.e. reaching the plan point is categorized as not critical (low) while reaching the safety
stock level is regarded as very critical (high).
Once an event has been generated, the user can change the status to Acknowledged or In
process. To making it easier to track events later, the change is stored with a time stamp anduser name.
If a critical limit is reached, determined by another measurement, the status of the event is
set to Open. If an inventory that is above the plan point is detected for standard tanks, andif an inventory that is below the plan point is detected for recycling tanks, the event assumes
the status Done and no other activities are required.
A point must be noted with the In process status. If the tank is not refilled by the set
resubmission date, the event status returns to Open.
The following diagram shows the status for an event in SupplyCare Enterprise:PS0000855en

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8.2

Viewing event messages
The Event menu item is available to people with Read only, Scheduler or Operator
configured as their user role.
The time zone configured in the User preferences menu item is used for the Eventdetails/Freeze event details and Event history tabs (→ ä 211). "UTC+00:00" is thedefault value. The time zone configured for the location is used for the Inventory chart
and Tank details tabs . "UTC+00:00" is the default value.

The Event menu item provides effective support in a replenishment process which iscontrolled by means of order limits. For standard tanks, the events are triggered if limit
values in the individual tanks are undershot; for recycling tanks, they are triggered if thelimit values in the individual tanks are exceeded. A Freeze Event is triggered if the actual
measurement exceeds the configured freeze event delta. In addition to screen display, people
can also be notified of the events by e-mail.
1. Click the Workplace menu in the Navigation window.
2. Click the Event menu item.
3. The following is displayed in the portal window with an overview of all the events, sorted

in order of priority:

S48_BA00050SEN_0211_30

4. To filter the displayed events, select the filter criteria:• View: Select between All, Only limit events or Only freeze events.
• Status: Select between All (except for done), Only open, Only acknowledged, Only inprocess or Only done.
The filters Only acknowledged and Only in process exclusively have an effect on limit
events. Any other filter will effect both types of events.
• Severity: Select between All, Only low, Only medium or Only high.
The filters Only low and Only medium and Only high exclusively have an effect on limit
events. Any other filter will effect both types of events.
If the set filters do not overlap each other, i.e. resulting in no events, the previous filter
settings are restored. The following error message is displayed:

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Editing events - "Event" workplace

Arbeitsplatz_Ereignis_Ereignis Log Fehlermeldung_BA00050SEN_30

5. In the overview table, click on an event which you would like to view or for which you

require further information.

6. You can select the following tabs in the lower area of the application window:

Event details/Freeze event details, Event history, Inventory chart or Tank details.

8.2.1

Event details

S49_BA00050SEN_0211_30

A form with the following fields is shown on this tab:
Message, Comment, Acknowledge and In process.
In addition, the display also shows the Amount, Time stamp, Unit, Time zone andComments fields for standard tanks for planned deliveries, and for recycling tanks forplanned disposals.

8.2.2

Freeze event details

Arbeitsplatz_Ereignis_Freeze-EreignisDetails_BA00050SEN_30

A form with the following fields is shown on this tab:
Message, Value of the received measurement, Unit of the tank, Time stamp of themeasurement in the respective time zone, Time zone of the measurement.
In addition, the display shows in the lower section information on the Limit:

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Editing events - "Event" workplace

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Value ("Frozen measurement" in respective Unit), Unit of the tank, Time stamp of the frozen
measurement in the respective time zone, Time zone of the frozen measurement, Freeze
event delta, Unit of the tank.
1. Click the Mark as done button to acknowledge the event. The following message

appears:

Arbeitsplatz_Ereignis_Freeze-EreignisDetails_2_BA00050SEN_30

2. Click OK.

A Freeze event will only be generated once during a check period. The status of theevent is Open until it is marked as done. If a new Freeze event occurs in the next check
period, the previously created event is taken over to the Event history.

8.2.3

Holdup event details

Arbeitsplatz_Ereignis_Holdup-EreignisDetails_BA00050SEN_33

A form with the following fields is shown on this tab:
Message: Short description of the type of event
Value: Value of the received measurement
Unit: Unit of the tankTime stamp: Point of time of the "frozen" measurement in the respective time zone
Time zone: Time zone of the measurement
In addition, the display shows in the lower section information on the Limit:
Value: "Frozen" measurement in respective Unit
Unit: Unit of the tankTime stamp: Point of time of the "frozen" measurement in the respective time zone
Time zone: Time zone of the "frozen" measurement
Freeze event delta: Numeric value for the set event delta
Unit: Unit of the event delta
1. Click the Mark as done button to acknowledge the event. The following message

appears:

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Editing events - "Event" workplace

Arbeitsplatz_Ereignis_Freeze-EreignisDetails_2_BA00050SEN_30

2. Click OK.

A Holdup event will only be generated once during a check period. The status of theevent is Open until it is marked as done. If a new Holdup event occurs in the next check
period, the previously created event is taken over to the Event history.

8.2.4

Event history

S49-2_BA00050SEN_0211_30

This tab displays the history of an event selected in the overview table. The screen includes
Time stamp, Severity, Status, Message, Comment and User.

8.2.5

Inventory chart

The inventory chart of the associated tank is shown here for the event currently selected. Fora description of the Inventory chart tab, → ä 38.

8.2.6

Tank details

The tank details of the associated tank are shown here for the event currently selected. Fora description of the Tank details tab, → ä 39.

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8.3

Processing messages
Only users with the Scheduler or Operator user role can comment on events andassign a status.

1. Click the Workplace menu in the Navigation window.
2. Click the Event menu item.
3. In the overview table, select the event that you want to process.
4. In the lower section of the application window, select the Event details tab.

S50_BA00050SEN_0211_30

5. Click the M button.
6. The tab is displayed in the edit mode.

S50-2_BA00050SEN_0211_30

7. If you have acknowledged this event, activate the Acknowledge check box.

If replenishment measures have already been initiated, activate the In process check box
and change the resubmission date if necessary.
You can enter comments on this event in the Comment section.
If the status of the event was set to In process, the system monitors whether the tankis replenished by the Resubmission date. If this is not the case, the status of the eventis reset to Open and the appropriate notification messages are triggered. As standard,
the Resubmission date is calculated from the standard delivery time. This can also be
set individually for every event however.

8. Click ¼ to save your changes. Click  to abort the process.

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Editing events - "Event" workplace

8.4

Setting the resubmission date
Only people whose user role is configured as Scheduler or Operator can set a
resubmission date for events.
You can only set a resubmission date for the In process option.

1. Click the Workplace menu in the Navigation window.
2. Click the Event menu item.
3. In the overview table, select the event that you want to process.
4. In the lower section of the application window, select the Event details tab.
5. Click the M button.
6. Activate the In process check box.
7. The tab is displayed in the edit mode.

S51_BA00050SEN_0211_30

8. Either enter the date directly in the Resubmission date field or use the v button.
9. If necessary, specify a time (in hours and minutes) for the Resubmission time fields.
10. Click ¼ to save your changes. Click  to abort the process.

If a standard tank is refilled and the inventory is again above the plan point, the statusof the event automatically changes to Done. If a recycling tank is drained and theinventory is once again below the plan point, the status of the event automaticallychanges to Done.
The Standard delivery time is displayed for standard tanks, and the Standard
disposal time for recycling tanks.

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9

Planning delivery and disposal – "Scheduling"
workplace

9.1

Status management – delivery and disposal

When a new delivery/disposal is created, the system checks whether the delivery/disposal
is planned too early or too late. The forecast data determined by SupplyCare are used tocheck the information. The user can either reschedule the delivery/disposal which is toolate/early or confirm this as an early or late delivery/disposal.
SupplyCare monitors the deliveries and disposals daily. If it detects an early or late delivery/
disposal, this delivery/disposal can be confirmed. If it detects a missing delivery/disposal,
this delivery/disposal can be mark as fulfilled. For the event "Missing delivery", the same
hysteresis values apply which have been entered in the menu Configuration, menu item
Tank, Tank details tab → ä 95 and → ä 100.
The following diagram shows the status management for disposals and deliveries in
SupplyCare:
New delivery/
disposal
yes
Early
Validity-check
OK?

Rescheduleno

Early delivery/
disposal confirmed

noLate delivery/
disposal confirmed

yes

Early delivery/
disposal confirmed

yes

Late delivery/
disposal confirmed

yes
Late

yes

no

Reschedule
no

Early

Confirm

Late

Confirmnono
Daily validity
check OK?
yesnoMissedMark as fulfilled

yes

Delivery/disposal
marked as fulfilled

Delivery/disposal
detected as fulfilled
A0034561-EN

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9.2

Status display and notification of planned delieveries
and disposals
Only users with the Scheduler user role receive notification of planned deliveries anddisposals and can process such notification messages.
For a user to receive notification, the PDL and/or PDE check boxes must be enabled in
the Tank group tab in the Tank group menu.

1. Click the Workplace menu in the Navigation window.
2. Click the Scheduling menu item.
3. Click the Overview tab.
4. The following is displayed in the portal window with an overview of all the statuses for

all the disposals and deliveries:

S53_BA00050SEN_0211_30

5. In the overview table, click a status to change it or to view the history.
6. You can select the following tabs in the lower area of the Application window:

Details or History.

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9.2.1

SupplyCare Enterprise

Processing the status

The following status information can be displayed:
SymbolMeaning
Detected - the Detected status is displayed in the following situations:• The system has detected a delivery or disposal which has been scheduled too early or
too late. You can process this delivery or disposal in the Details tab using theConfirm button.
• The system has detected a missing delivery or disposal. You can process this delivery
or disposal in the Details tab using the Mark as fulfilled button.
• The system has detected that measured data are missing. You can process thisdelivery or disposal in the Details tab using the Mark as fulfilled button.
Confirmed - the Confirmed status is displayed in the following situations:• A delivery or disposal which has been scheduled too early or too late was confirmed
when the delivery/disposal was created.
• A delivery or disposal which has been scheduled too early or too late has been
confirmed in the Details tab.
Deleted - a planned delivery or disposal has been deleted.
New - a new delivery or disposal has been planned.
Fulfilled - a new delivery or disposal has been fulfilled. If a delivery and disposal ismade, this is flagged by SupplyCare as Delivery made (detected)/Disposal made(detected).
If the system has detected a missing delivery/disposal or missing measured data, you
can process this delivery/disposal in the Details tab using the Mark as fulfilled button.
The delivery/disposal is displayed as Delivery fulfilled (confirmed)/Disposal fulfilled(confirmed).

1. Click the Workplace menu in the Navigation window.
2. Click the Scheduling menu item.
3. In the overview table, select a status that you want to process.
4. In the lower section of the Application window, select the Details tab. The following tab

appears:S54_BA00050SEN_0211_30

You can process the following statuses with the Mark as fulfilled button:• Missed delivery/disposal (detected)• Missed delivery/disposal (no measurement)
You can process the following statuses with the Confirm button:• Early delivery/disposal (detected)• Late delivery/disposal (detected)

9.2.2

Viewing status history

1. Click the Workplace menu in the Navigation window.
2. Click the Scheduling menu item.

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3. In the overview table, select a status that you want to process.
4. In the lower section of the Application window, select the History tab. The following tab

appears:

S55_BA00050SEN_0211_30

9.3

Planning delivery and disposal – "Scheduling"
workplace
Only users with the Scheduler user role can plan deliveries for standard tanks anddisposals for recycling tanks.
Manual values are displayed in blue color followed by the text MAN. The column Data
source provides information on where the data comes from: measured or manuallyentered.

You can plan several deliveries for each standard tank but you can only plan a maximum of
one delivery per day. You can plan several disposals for each recycling tank but you can only
plan a maximum of one disposal per day.
The time zone of the location of the tank is used as the time zone. The unit of the tank isused as the unit. In the case of mass units and volume units, priority is given to your settings
for the Mass unit or Volume unit fields in the User preferences menu item.
If a tank is out of service, this is indicated in the calendar with a bar and theNo deliveries or disposals can be planned for this period.
Planned deliveries and disposals are indicated by a delivery van
the Inventory chart tab.

symbol.

in the calendar and in

1. Click the Workplace menu in the Navigation window.
2. Click the Scheduling menu item.
3. Click on the Planning tab. The following view is displayed in the Application window:

Plan_delivery_disposal_1_BA00050SEN_30

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4. In the overview table, click the tank for which you want to plan a disposal or delivery.
5. The following detail view is displayed in the Application window:

Lieferung_planen_BA00050SEN_30

The current date is displayed with a grey background in the calender. Every date in the future
has a color background. The color indicates the forecast value for the tank status for thatparticular date.
Color

Standard tanks

Recycling tanks

Grey

Current dateCurrent date

Green

"OK":
The forecast value is larger than the plan
point

"OK":
The forecast value is between 0 and theplan point

Yellow"Plan point":
The forecast value is between the plan
point and the ship point"Plan point":
The forecast value is between the plan
point and the safety stock

Orange"Ship point":
The forecast value is between the ship
point and the safety stock

Not applicable

Red"Safety stock":"Safety stock":
The forecast value is below the safety stock The forecast value is above the safety stockWhite

The date is in the past or the tank/aggregated tank is out of service

The date is in the past or the tank/aggregated tank is out of service

Click the b button to display the legend. You can move the legend to another location by
pointing the cursor at the blue title bar and pressing and holding the left mouse button.
00:00 (midnight) is the time that is used to determine the color or the tank status forthe particular date. For example, if the "Ship point" is reached at 4 a.m. (04:00) on May
15, and the "Safety stock" at 8:30 p.m. (20:30), May 15 is given the background color"red" for "Safety stock".

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9.3.1

Planning a delivery or disposal

1. Click the Workplace menu in the Navigation window.
2. Click the Scheduling menu item.
3. Click on the Planning tab.
4. In the overview table, click the tank for which you want to plan a delivery or disposal.
5. The following detail view is displayed in the Application window:

Lieferung_planen_BA00050SEN_30

6. Click the Plan delivery / disposal tab.
7. In the calendar, where necessary use the Next month button to select the month forwhich you are planning a delivery or disposal.

8. Click the preferred day. Before clicking the day, a green "x" beside the day indicates

whether a delivery or disposal is possible on that day.

9. The Plan delivery dialog box appears for standard tanks. The Plan disposal dialog box

appears for recycling tanks.

Lieferung_planen_2_BA00050SEN_30

10. Click the M button.
11. The dialog box appears in the editing mode.

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12. You can view and enter the following data here:•Value: Displays the projected level•Delivery date and time: The day selected in the calendar is used for the date. The timeis predefined.
•Amount: Enter the planned amount.
•Range: This field shows the number of days before the safety stock is reached for theamount entered. In the case of standard tanks, the number of days is calculated from the"Average daily outflow" value. In the case of recycling tanks, the number of days is
calculated from the "Average daily inflow" value.
•Refresh range: Via the + button, the Range field is updated for the amount entered.
•Comment: Enter a comment or note.
13. Click ¼ to save your changes. Click  to abort the process.

The system performs a plausibility check when a planned disposal or planned delivery is
saved. If the values entered are implausible, a dialog box is displayed. See the"Plausibility check" section below (→ ä 72).

14. Deliveries and disposals are entered in the calendar with a delivery van icon

and theplanned amount. The delivery date and time are displayed when you move the cursor
over this field.

9.3.2

Plausibility check

The plausibility check only checks the latest planned delivery/disposal.
A plausibility check is only performed if a safety stock (SST) and plan point (PP) havebeen saved for the tank.
The system performs a plausibility check on which a planned delivery or a planned disposal
is saved. The planned date and the planned time are checked with the calculated values forthe safety stock (SST) and plan point (PP). If the planned date is before the calculated datewhen the plan point will be reached, a dialog box is displayed with the message "Inconsideration of the forecast value(s) the planned delivery/disposal date might be too early".
If the planned date is after the date on which the safety stock will be reached, the dialog box"In consideration of the forecast value(s) the planned delivery/disposal date might be toolate" is displayed.

S58_BA00050SEN_0211_30

Click the Confirm button to confirm the date entered for the delivery/disposal.
Click the Reschedule button to correct your entries.
• The Plan delivery dialog box appears for standard tanks. The Plan disposal dialog box
appears for recycling tanks.
• Correct your entries.
• Click ¼ to save your changes.

9.3.3

Deleting a delivery or disposal

1. Click the Workplace menu in the Navigation window.
2. Click the Scheduling menu item.
3. Click on the Planning tab.
4. In the table, click the tank for which you want to delete a delivery or disposal.

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Planning delivery and disposal – "Scheduling" workplace

5. Click the Plan delivery / disposal tab.
6. In the calendar, click the entry that you want to delete.
7. The Delivery details dialog box appears for standard tanks. The Disposal details dialog

box appears for recycling tanks.

PS0000965en_30

8. Click the Ǚ button to delete the delivery or disposal.
9. The prompt "Do you really want to delete?" is displayed.
10. Click OK to delete the entry. Click Cancel to abort the process.

9.4

Copying a delivery or disposal

1. Click the Workplace menu in the Navigation window.
2. Click the Scheduling menu item.
3. Click on the Planning tab.
4. In the overview table, click the tank for which you want to copy a delivery or disposal.
5. Click the Plan delivery / disposal tab.
6. In the calendar, click the entry that you want to copy.
7. The Delivery status dialog box appears for standard tanks. The Disposal status dialog

box appears for recycling tanks.

PS0000965en_30

8. Click º to copy the entry.
9. The Copy delivery dialog box appears for standard tanks. The Copy disposal dialog box

appears for recycling tanks.

10. Click the M button.
11. The dialog box appears in the editing mode.
12. Enter the desired amount in the Amount field.
13. For the Delivery date and time field, select a new date and time.
14. Enter a comment or a note for the Comment field.
15. Click ¼ to save your changes. Click  to abort the process.
16. Deliveries and disposals are entered in the calendar with a delivery van icon

and theplanned amount. The delivery date and time are displayed when you move the cursor
over this field.

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73Planning delivery and disposal – "Scheduling" workplace

9.4.1

SupplyCare EnterpriseViewing a planned delivery or disposal and saving as an Excel
spreadsheet

1. Click the Workplace menu in the Navigation window.
2. Click the Scheduling menu item.
3. Click on the Planning tab.
4. In the overview table, click the tank for which you want to display the deliveries ordisposals.

5. Click the Planned delivery / disposal tab.
6. The following detail view is displayed in the Application window:

PS0000967en_30

7. All the deliveries or disposals for the selected tank are listed in the table, withinformation on the date (PD column), amount (PD amount column) and a comment.

8. Click the Ƨ button to download the table as an Excel spreadsheet

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Totaling and managing templates – "Totaling" workplace10

Totaling and managing templates –"Totaling" workplace
The Totaling menu item is available to people with Read only, Scheduler or Operator
configured as their user role.
Manual values are displayed in blue color followed by the text MAN. The column Data
source provides information on where the data comes from: measured or manuallyentered.

10.1

Totaling

In the Totaling menu item, it is possible to add up the values of the Value, Capacity, Free
and PD amount fields. The totalized Level is represented graphically. The values of standard
tanks can be totaled in the Standard tanks tab and the values of recycling tanks in the
Recycling tanks tab. Tanks and aggregated tanks can be included in a calculation.
1. Click the Workplace menu in the Navigation window.
2. Click the Totaling menu item.
3. The following view is displayed in the Application window:

Summierung_uebersicht_BA00050SEN_30

4. In the Select table column, enable the check boxes of the tanks that should be totaled.

At least one tank must be selected for the calculation.
Only tanks with the same unit can be totalized.
Activating the check box in the Select column header selects all the tanks in the table,
while deactivating the check box disables all the tanks.

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Summierung_2_BA00050SEN_30

5. Select the unit of the selected tanks in the Unit field.
6. Click the Calculate button.
7. The following detail view is displayed in the Application window:

Summierung_3_BA00050SEN_30

You must press the Calculate button a second time to incorporate any changes to theselection which are made after the calculation has been performed. If you do not, thefollowing message is displayed beside the Calculate button: "You have changed theselection. Please recalculate."
Clicking the + button deactivates any activated check boxes and deletes thecalculated values in the detail view. However, anything selected via the picklists of thevarious fields in the table header is retained.

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Totaling and managing templates – "Totaling" workplace

10.2

Saving a selection as a template

The choice of tanks or aggregated tanks can be saved as a template.
1. Click the Workplace menu in the Navigation window.
2. Click the Totaling menu item.
3. In the Select table column, select the check boxes of the tanks that should be totaled.
4. Select the unit of the selected tanks in the Unit field.
5. Click the Calculate button.
6. The ¼ Save button appears in the header of the table.
7. Click the ¼ Save button.
8. The Save selection as template dialog box appears on the display:

Summierung_5_BA00050SEN_30

The  and  buttons do not appear in the dialog box when you create the first
template.
9. Click the M button.
10. The dialog box appears in the editing mode.

Summierung_6_BA00050SEN_30

You have two options: you can either create a new template or overwrite an existing
template.

10.2.1Creating a new template

1. Perform all the steps specified in Chapter "Saving a selection as a template" (→ ä 77).
2. In the Save selection as template dialog box, click the " button.

The " button does not appear in the dialog box when you create the first template.
3. Enter a template name. The template name can have a maximum of 64 characters.
4. Click ¼ to save your changes. Click  to abort the process.

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Totaling and managing templates – "Totaling" workplace

10.2.2

SupplyCare Enterprise

Overwriting an existing template

1. Perform all the steps specified in Chapter "Saving a selection as a template" (→ ä 77).
2. Click the  button.
3. The Overwrite existing template dialog box is displayed:

Summierung_7_BA00050SEN_30

4. In the overview table, click the template you wish to overwrite.
5. The template is displayed in the Save selection as template window.

Workplace_totaling_7_BA00050SEN

6. If you want to undo your selection, click the  button, then click the  button andselect another template.

7. Click the ¼ button if you want to save the selection. Click the  button if you want

to abort the process.

A tank is deleted from a template automatically if the tank is deleted or if the tank is
no longer part of the tank group that was assigned to a user.

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Totaling and managing templates – "Totaling" workplace

10.3

Selecting or deleting templates

1. Click the  Open button in the overview.
2. The Template overview window is displayed:

Summierung_10_BA00050SEN_30

3. If you want to select a template, click the corresponding row in the table. If you want todelete a template, click the Ǚ button in the corresponding row and then click OK in
the Confirm deletion window.

10.4

Creating an Ad hoc Reconciliation Report

The Reconciliation report offers the opportunity to create reports that display the inventory
development in one or more tanks very accurately.
The enhanced accuracy compared to sole level measurement is achieved by adding
measurement values from flow meters for inflow to a tank (Input) and the discharge from atank (Output) to the measurement process.
The Reconciliation report relates these 3 values and balances them against each other, andthus makes inconsistencies visible.
The values of the Reconciliation report are more accurate than those delivered by themeasurements in the "Analysis" workplace. For this reason, the Reconciliation reportvalues may differ slightly from those in the "Analysis" workplace.
There are several ways to create a Reconciliation report.
• Ad hoc upon request of a SupplyCare user
• Regularly, based on variably definable time intervals → ä 154
To create an Ad hoc Reconciliation Report, there must have been at least one report
created and configured before. Creating a report: → ä 154.
1. Click the Workplace menu in the Navigation window.
2. Click the Totaling menu item.
3. Select the Reconciliation tab:Endress+Hauser

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Rep_Recoadhoc_1_BA00050SEN_31

4. Select a report and click the Calculate button.

Rep_Recoadhoc_2_BA00050SEN_31

You cannot change the report’s configuration here. If you want to alter a report orcreate a new one, click the Configuration menue in the navigation window and selectthe menue point Report → ä 154.
Example Ad hoc Reconciliation Report:

Rep_Recoadhoc_3_BA00050SEN_31

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SupplyCare EnterpriseViewing analysis data – "Analysis" workplace

11

Viewing analysis data – "Analysis" workplace
The Tank menu item is available to people with Scheduler or Operator configured as
their user role.

This menu item allows you to view important indicators for the inflow and outflow of theindividual tanks as data and charts. You can use these data and charts to analyze past cycle
patterns and use them as the basis for future planning. You can export all the information
to an Excel spreadsheet. In addition, it is also possible to print out the charts.
1. Click the Workplace menu in the Navigation window.
2. Click the Analysis menu item. A list of the tanks assigned to you is displayed.

PS0000968en_30

3. In the table, click the tank whose analysis data you want to view.
4. You can choose the following tabs in the lower part of the application window:

KPIs, Outflow/Inflow, Chart hourly and Chart daily.

11.1"Analysis" overview table

Pressing the button  in the table header in the overview opens a context menu. Via thiscontext menu, you can show, hide and move table columns.
The following columns are available for the overview table

Endress+Hauser

Columns

Description

Location

Indicates the tank location. The location is the name of the location. The
name is selected in the Configuration menu in menu item Tank, field
Location. The location is specified in the Location menu item.

Tank nameIndicates the tank name. The tank name is entered in the Tank name field(path: Configuration → Tank → Tank details → Tank name).

Unit

Indicates the unit. The unit for the primary value is specified via the Unit
field in the Tank details tab. In the case of mass units and volume units,priority is given to your settings for the Mass unit or Volume unit fields in
the User preferences menu item.

Time zone

Time zone of time stamp. The time zone of the location is used.

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SupplyCare Enterprise

Columns

Description

DO (daily outflow)

Displays the daily outflow last calculated.

ADO (average daily outflow)

Displays the value for "Average daily outflow".
The value is calculated with the average quantity per day. The calculated
average quantity is based on the configured "Forecast based on" value. This
field is empty for recycling tanks.

DI (daily inflow)

Displays the daily inflow last calculated.

ADI (average daily inflow)

Displays the value for "Average daily inflow".
The value is calculated with the average quantity per day. The calculated
average quantity is based on the configured "Forecast based on" value. This
field is empty for standard tanks.

Product

Indicates the product in the tank.

11.2

KPIs (key performance indicators)

The tab displays important indicators for the inflow and outflow of the selected tank.

PS0000970en_30

The Daily outflow and Daily inflow fields display the values last calculated.
Additional information is displayed if you enter a period for the From date and To datefields or enable the Show available period check box.
Description of fields
Field

Description

Daily outflow

Displays the calculated daily outflow for the date entered.

Average daily outflow/
average daily inflow
Daily inflow• Standard tanks: Average daily outflow• Recycling tanks: Average daily inflow
The values are calculated with the average quantity per day. The calculated
average quantity is based on the configured "Forecast based on" value.
Displays the daily inflow for the date entered.

Indicates the estimated number of days remaining until the safety stock isreached.
Days until the safety stock is The value is calculated with the average quantity per day.
reached• If "Safety stock" has been disabled or if the value is "0", the Days until the safety
stock is reached field is empty.

82

Next planned delivery/
Next planned disposal• Standard tanks: Displays the next planned delivery• Recycling tanks: Displays the next planned disposal

Total outflow

Displays the total outflow for the period entered.

Total inflow

Displays the total inflow for the period entered.

Number of deliveries/
Number of disposals• Standard tanks: Displays the number of deliveries made for the period entered.
• Recycling tanks: Displays the number of disposals made for the period entered.

Frequency of deliveries/
Frequency of disposals• Standard tanks: Average interval between two deliveries for the period entered.
• Recycling tanks: Average interval between two disposals for the period entered.

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11.3

Outflow/Inflow

The tab displays important indicators for the inflow and outflow of the selected tank.

PS0000971en_30

Using the From date and To date fields, you can enter a period for which you want toanalyze the values. If you enable the Show available period check box all the saved values
will be analyzed.
Description of fields
Field

Description

Average inventory level

Displays the average amount for the period entered.

Average delivery quantity/
Average disposal quantity• Standard tanks: Displays the average delivery quantity for the period entered.
• Recycling tanks: Displays the average disposal quantity for the period entered.
To ensure that fluctuating changes in the level do not falsify the result, the value
entered for the Hysteresis field is factored into the calculation.
Displays the turnover rate for the period entered.

Turnover rate

• Calculation for standard tanks: Total outflow/Average inventory level• Calculation for recycling tanks: Total inflow/Average inventory level
Displays the average rate of usage for the period entered.

Average rate of usage• Calculation for standard tanks: (Average inventory level / Optimum) * 100
If "Optimum" has been disabled or if the value is "0", the system calculates withthe capacity entered.
• Calculation for recycling tanks: (Average inventory level / Safety stock) * 100
If "Safety stock" has been disabled, the system calculates with the capacity
entered.

Maximum value

Maximum value for the period entered.

Minimum value

Minimum value for the period entered.

Safety stock reached

Number of times the safety stock has been undershot in the case of standard tanks
and exceeded in the case of recycling tanks for the period entered.
• Valuation for standard tanks: Measured value < value entered for safety stock• Calculation for recycling tanks: Measured value > value entered for safety stock• All measured values within the set hysteresis are not counted (→ ä 100).
• If "Safety stock" has been disabled, the Safety stock reached field is empty.
• If the value for "Safety stock" is "0", the Safety stock reached field is "0".

Average safety stock
reachedEndress+HauserStandard tanks: Average value by which the safety stock was undershot for theperiod entered.
Recycling tanks: Average value by which the safety stock was exceeded for theperiod entered.
If "Safety stock" has been disabled, the Average safety stock reached field isempty.
If the value for "Safety stock" is "0", the Average safety stock reached field is "0".

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Viewing analysis data – "Analysis" workplace

11.4

SupplyCare EnterpriseChart hourlyThis chart shows the outflow, inflow or the difference between the inflow and outflow for
the period selected, depending on the option selected.

Diagramm_Stundenbasis_BA00050SEN_30

Select the period of time for Chart hourly via the Period selection field. You can select aperiod of 1, 2, 3, 4, 5, 6 or 7 days.
Select the type of chart via the Column or Line buttons.
If you move the cursor over a graph in the chart, a window appears with the name of thegraph, the specific measured value and the time stamp.
It takes 48 hours after the measuring point concerned has been added until the charts
are available and reliable.

11.5

Chart daily

This chart shows the outflow, inflow or the difference between the inflow and outflow for
the period entered, depending on the option selected.

PS0000973en_30

Using the From date and To date fields, specify a period for Chart daily.
Select the type of chart via the Column or Line buttons.

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If you move the cursor over a graph in the chart, a window appears with the name of thegraph, the specific measured value and the time stamp.
It takes 48 hours after the measuring point concerned has been added until the charts
are available and reliable.

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85Viewing tank locations on the map – "Map" workplace12

SupplyCare EnterpriseViewing tank locations on the map – "Map"workplace
The Map menu item is available to people with Read only, Scheduler or Operator
configured as their user role.
Manual values are displayed in blue color followed by the text MAN.

You can use this menu item to get an overview of the locations of the individual tanks on
Google Maps. The tanks can be filtered by tank group, product, supplier and location. You
can call up detailed information on every tank, such as value, plan delivery or disposal.
Only the Logistics version of SupplyCare Enterprise software for Endress+Hauser's end
customers includes an access to Google Maps service. Endress+Hauser voluntarily
provides this service on the base of a dedicated Google OEM ID licensed toEndress+Hauser by Google together with the right to allow Endress+Hauser's
customers to access to Google Maps service in conjunction with the software version"SupplyCare Enterprise Logistics". For purposes of testing of and familiarizing with
Google Maps, Endress+Hauser provides its customers with Endress+Hauser's Google ID
upon request.
Today customers may moderately use the Google Maps Service at no extra cost, but Google
has restricted the possible number of sessions to Google Maps service underEndress+Hauser's Google ID. Topping such maximum number sessions to Google Mapsunder Endress+Hauser's Google ID may lead to a sudden shut down of Google Maps service
for Endress+Hauser's Google ID users. Any questions in this regard may be addressed to yourlocal Endress+Hauser sales office.
Endress+Hauser reserves the right to extend, restrict or deny further usage ofEndress+Hauser's Google Maps ID depending on an actually occurring mass of usage.
Endress+Hauser is by no means obligated or required to neither extend nor grant any usageof its Google Maps OEM license to any third party or Customer not having signed theSupplyCare Enterprise license agreement with Endress+Hauser.
In order to register for using the Google Maps service under Endress+Hauser's Google ID(within the above terms) follow these steps:
1. Send an e-mail to inventory.pcm@endress.com with the subject: SupplyCare

Enterprise Google Maps registration.

2. In the e-mail body write down (or copy) the following:

Dear Endress+Hauser IMS Team,we would like to register our SupplyCare Enterprise (Logistics version) for the usage of theGoogle Maps option within the Endress+Hauser Google Maps ID according to the Terms andConditions in the SupplyCare Enterprise license agreement.
Customer: YOUR COMPANY NAME
E-mail address for contact: YOUR_EMAIL@MY_COMPANY.COM
SupplyCare Enterprise Serial No: XXXXXXXXXXX
SupplyCare Enterprise Server/PC URL (domain name) in your network: 192.168.1.1
Thank you
YOUR NAME

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Please note that the Serial Number for your SupplyCare can be found on the back ofyour DVD case on a sticker (Ser. no.). Also, the domain name or IP address can be as an
example:http://myintranet
or
http://192.168.1.1
Our support team will process your request as soon as the information is verified.
Please note that the registration process is a one time action and can take someworking days as the process has to be accepted by Google.
Any questions in regard of how to use the client ID may be addressed to your local
Endress+Hauser sales office.

12.1

Viewing a map and associated information

The following conditions must be met to display a tank or an aggregated tank on themap:•The tank or aggregated tank must be assigned to a specific location. The user musthave the geographical coordinates (degree latitude and longitude) of the location.
→ ä 124•The tank or aggregated tank must be assigned to a tank group.
1. Click the Workplace menu in the Navigation window.
2. Click the Map menu item. A map with an overview of the tank locations is displayed.

S67_BA00050SEN_0211_30• The map view is automatically adapted to the filter criteria so that you see all the tanks forthe locations in question.
• If no tanks are found for the filter criteria, the message "No tanks found!" is displayed. The
filter criteria are reset to the values previously used.

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87Viewing tank locations on the map – "Map" workplace

12.2

SupplyCare Enterprise

Tank details

1. If you click a tank on the map, this opens up a window containing more detailed

information.

2. The following data are displayed for the tank:

Karte_Tankdetails_BA00050SEN_30• Scroll icons if there are several tanks in one location.
• Tank name along with the number and total quantity of tanks if there are several tanks in
one location.
• Location. If there are GPS data available for this tank, the addendum GPS Data is displayed
additionally to the tank’s name.
• Value and unit
• Time stamp and time zone
• Product• Status of the tank with the symbol for the event.
• Amount and unit, deliverable (for standard tanks) or recyclable (for recycling tanks) if adisposal or delivery is not planned.
PD amount and unit as well as PD (date and time of delivery/disposal) if a delivery or
disposal is planned.
• Plan delivery or Plan disposal button.
3. To close the window, click the Close icon on the top right.

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12.3

Planning a disposal or delivery

1. Click the Plan delivery or Plan disposal button in the window with the tank details.
2. The Plan delivery or Plan disposal dialog box appears:

S68-2_BA00050SEN_0211_30

3. Click the M button.
4. Select the Date for the planned delivery/disposal in the calendar, or enter the datemanually.

5. The Value, Amount and Range fields are computed automatically.

These fields are recomputed if you change the date.

6. You can update the range, enter a comment and save or reject the changes for theamount entered (→ ä 71).

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Managing master data

SupplyCare Enterprise

13

Managing master data

13.1

Managing companies

Only people whose user role is configured as Master data can create, change anddelete companies.

13.1.1Creating a company

1. Click the Configuration menu in the Navigation window.
2. Click the Company menu item.
3. The following detail view is displayed in the Application window:

S69_BA00050SEN_0211_30

4. Click the " button on the Company details tab.
5. The tab is displayed in the edit mode.

PS0000845aen_30

6. Here, you can enter company data such as:• Name (obligatory): Name of the company• Contact: Select a contact person from the picklist.
The contact person has to have been added beforehand using the User menu item andassigned to the Company.
• Identifier: Company ID to be used in the CIDX reports• Identifier agency: Selection of organization responsible for managing the identifier forthe companies. The selection complies with the CIDX standard. The identifier agency isrequired to create CIDX reports.
• Street• City90

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SupplyCare EnterpriseManaging master data

• Zipcode• State• Country• Description: You can enter a multiline description here.
7. Click ¼ to save your entries. Click  to abort the process.

13.1.2

Changing a company

For details → ä 29.

13.1.3

Deleting a company

For details → ä 31.
A company can only be deleted if no more users are assigned to this company. If you
still want to delete the company, you first have to delete the users assigned to thiscompany. The Ǚ button is only displayed for a company which can be deleted.

13.1.4

Copying a company

For details → ä 32.

13.2

Managing users

A user always belongs to a company. It is therefore necessary to create the company
first (→ ä 90).
Only people whose user role is configured as Master data can create, change anddelete users.
If the user role of a user is changed, the change only becomes effective after logging
out and logging in again.

13.2.1Creating a user

1. Click the Configuration menu in the Navigation window.
2. Click the User menu item.
3. The following detailed view appears in the Application window:

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Managing master data

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Benutzerdetails_BA00050SEN_30

4. In the application window, select the User details tab.
5. Click the " button.
6. The tab is displayed in the edit mode.

S71-2_BA00050SEN_0211_30

7. Here, you can enter data on the user such as:• Title• Salutation• First name (obligatory)• Surname (obligatory): Surname of user
• Login allowed: If the Login allowed check box is activated, the fields Login Name,
Password and Password confirmed are displayed.
Once the Login allowed has been deactivated, the fields Login Name, Password andConfirm Password are no longer displayed.
Users, for whom the Login allowed check box has not been activated, have no login
authorization and do not received notification e-mails.
• Password: password the user has to enter the first time he/she logs in• Confirm password• Language• E-Mail (obligatory)• Phone• Fax• Mobile
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• Company (obligatory): The company is automatically pre-populated.
• Street• City• Zipcode• State• Country
8. Click ¼ to save your entries. Click  to abort the process.
9. Select the User roles tab to assign a role to the user.

→ ä 93

10. Select the Tank groups tab to assign a tank group to the user.

→ ä 9413.2.2

Assigning user roles and setting up alarms via e-mailOne or more user roles can be assigned to a user in the User roles tab. The user receives
different authorizations depending on the user role (→ ä 18, → ä 224). User with the userrole System administrator can also specify whether the user should receive alarms via email.
The user roles System administrator and Local system administrator are only visible
for users with the user role System administrator.
1. Click the Configuration menu in the Navigation window.
2. Click the User menu item.
3. Select the User roles tab.
4. Click the M button.
5. The tab is displayed in the edit mode.

Konfiguration_Benutzer_Rollen_BA00050EN_30

6. Activate the appropriate check box to assign the user a user role. You can assign

multiple user roles to a user at the same time.

7. Once the System administrator or Local system administrator user role has been

activated, the Alarm notification via E-mail check box is also displayed. If this checkbox is activated, an e-mail is sent to the system administrator if an alarm occurs(→ ä 184).

8. Click ¼ to save your entries. Click  to abort the process.

13.2.3

Changing a user

For details → ä 29.

13.2.4

Deleting a user

For details → ä 31.

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A user can only be deleted if he or she is not assigned to any tank group or any
company as a contact person. The user must not be logged in. The tank groupassignment can be canceled in the Tank groups tab. The company assignment can becanceled in the Company menu item. The Ǚ symbol is only displayed for a user who
can be deleted.

13.2.5

Copying a user

For details → ä 32.

13.2.6

Assigning tank groups to a user and setting up notifications fortank events

You can assign one or more tank groups to the user using the Tank groups tab. On this tab
you can also specify the tank events which the user should be informed about.
1. Click the Configuration menu in the Navigation window.
2. Click the User menu item.
3. In the table, click the user whose assignment you want to edit.
4. Select the Tank groups tab.

S74_EN_BA00050S_0211_30

5. Click the M button.
6. The tab is displayed in the edit mode.

S74-2_EN_BA00050S_0211_30

7. Activating the check box in the Assign column assigns a tank group to the user.

Deactivate the check box to undo the assignment. The assigned tank groups are listed
in the "Workplace - Tank" view.

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8. Activate the By E-Mail check box if you want the user to also be informed about tankevents by e-mail. The e-mail connection must be set up for SupplyCare before the user
can be notified by mail (→ ä 184).

9. Enable the check boxes corresponding to the events for which the user should receive

notification.

•PP (plan point)•SP (ship point)•SST (safety stock)•TF/OF (Tank freeze/object freeze): comprises all the information regarding tankfreeze/object freeze events•PDL (planned delivery/disposal loop): comprises all the new deliveries/disposals
which have been planned or deleted•PDE (planned delivery/disposal events): comprises all the early, late, missed andcompleted deliveries/disposals•S.Lim1/S.Lim2 (Secondary Limit 1/2)
10. Activate the PDL (planned delivery/disposal loop) and PDE (planned delivery/disposal

events) check boxes for the deliveries/disposals for which the user should receive
notification.

11. Click ¼ to save your entries. Click  to abort the process.

13.3

Managing tanks

Only people whose user role is configured as Master data can create, change anddelete tanks.
Depending on your configuration, Objects or Silos are displayed instead of Tanks. For
more information refer to → ä 163.

13.3.1Creating a tank

There are several ways to create a tank in SupplyCare: you can use the Tank setup wizard or
the tabs in the Configuration menu, Tank menu item.
By using the Tank setup wizard you can easily select the tank settings for a new tank: thebasic settings Tank name, Capacity, Planning type and Tank group and other optionaltank settings. The settings can be changed subsequently via the tabs mentioned above.
A tank always has to be assigned to a tank group since you can only assign tank groups
to a user.
The Location, Buyer, Supplier and Product first have to be created before you canselect elements for these fields. The Buyer and Supplier are created as a Company(→ ä 90).
a) Creating a tank using the Tank setup wizard
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. The detail view is displayed in the Application window.
4. Click the Tank setup wizard button.

The Tank wizard cannot be used to create aggregated tanks.
5. The dialog window Step 1 out of 2: Basic tank settings is displayed:

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Konfiguration_Tank_Wizard_2_BA00050EN_30

6. Enter the following data:

Tank name (mandatory), Capacity (mandatory), Planning type (→ ä 99)

7. By activating the check box in the Assign column, assign the tank to a tank group that

already exists or create a new tank group if applicable.

8. Click the " button to create a new tank group.
9. The Create new tank group dialog window appears:

Konfiguration_Tank_Wizard_3_BA00050EN_30

10. Enter the following data:

Name (mandatory), Description

11. Click ¼ to save your entries. Click  to abort the process.
12. Click Next to enter more optional tank settings, click Cancel to cancel the process or

click Finish to finish creating the tank.

13. When you click Next the Step 2 out of 2: Optional tank settings dialog window

appears:

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Konfiguration_Tank_Wizard_4_BA00050EN_30

14. Enter the data (→ ä 97).
15. Click the appropriate " button to create a new location, buyer, supplier and product.
16. Select a graphic depicting the appropriate tank shape (→ ä 100).
17. Click Back to go back to the Step 1 out of 2: Basic tank settings dialog window, click

Cancel to cancel the process or Finish to finish creating the tank.

b) Creating a tank using the tabs in the Configuration menu, Tank menu item
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. The detail view is displayed in the Application window. In the lower section, select the

Tank details tab.

4. Click the " button.
5. The tab is displayed in the edit mode.

Konfiguration_Tank_5_BA00050EN_30

6. Here, you can enter data on the tank such as:• Tank name (obligatory)• Tank type: Select a tank type from the pick list
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SupplyCare Enterprise• Location: Select the location from the picklist.
• Use GPS data as location: Activate the check box to display the GPS data generated by a
GPS tracker on the tank. Note: This option cannot be used, until the tank is created andthe necessary measure points are assigned (→ ä 196).
• Buyer: Select a buyer (company) from the picklist.
• Supplier: Select a supplier (company) from the picklist.
• SDT (Standard delivery/disposal time)• Product: Select a product from the picklist.
• Use product unit: If this option is activated, the unit of the selected product is
automatically used in the Unit field. The values in the fields Capacity, Optimum, Plan
point, Ship point, Safety stock and Hysteresis are converted based on the density
entered for the product.
• Planning type: By activating the Standard tank check box, you specify that the tank is astandard type of tank, and by activating the Recycling tank check box you specify that thetank is a recycling tank. The event messages and the way the inventory chart and levels
are displayed are adapted to this planning type (→ ä 99).
• ADI/ADO based on: 14 days is the standard value specified here. This period is used forextrapolating in the inventory chart (→ ä 38).
• Include negative values: If this option is enabled, negative measuring values are includedin the ADI/ADO calculations.
• Activate forecast: If this option is enabled, a forecast of the inventory is displayed in theInventory Chart tab.
The enabled forecast is displayed with a green button; the disabled forecast is displayedwith a red button. This option can be changed in edit mode by clicking the green or red
button.
• Capacity (obligatory)• Optimum (for standard tanks only)• Plan point• Ship point (for standard tanks only)• Safety stock• Hysteresis: The hysteresis serves to prevent constant event messages, e.g. due to afluctuating level (→ ä 100).
• Unit7. In the case of a standard tank it is possible to deactivate the Optimum, Plan point, Ship

point and Safety stock input fields individually, and the Safety stock and Plan point
fields in the case of a recycling tank. For this purpose, click the button to the right of thespecific input field. This field then becomes gray just like the button. It is no longer
possible to enter information. These input fields can be activated by clicking the graybutton in question.

8. Select a graphic depicting the appropriate tank shape (→ ä 100).
9. Click ¼ to save your entries. Click  to abort the process.
10. Select the Tank groups tab.
11. Click the M button.
12. The tab is displayed in the edit mode.

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13. Activating the check box in the Assign column assigns the tank to a tank group.
14. Click ¼ to save your entries. Click  to abort the process.

Standard tank and recycling tank
SupplyCare distinguishes between standard tanks and recycling tanks. From a standardtank, the product is withdrawn. For a recycling tank, the tank is filled with the product.
Activating the Recycling check box turns the standard tank into a recycling tank. The display
logic in the inventory chart and the notification logic are changed according to the following
illustration.
A

1

B

1
4

2
3

2

4
A0029411

A
B
1
2
3
4

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Recycling tank
Capacity
Plan point
Ship point
Safety stock99

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Hysteresis
The hysteresis pertains solely to event notifications. The hysteresis prevents multiple
triggering of an event notification, e.g. due to fluctuating levels.
The hysteresis applies to the following events: Plan point, Ship point and Safety stockStandard tank

Recycling tank

1

H

H

1

2 3 4

5

2 3 4 5

6
A0029409

6
A0029410

1. Capacity

1. Capacity

2. The level falls below the limit value for the Plan
point. The "Plan point reached" event is triggered.
The status of the event is set to Open.

2. The level climbs above the limit value for the Plan
point. The "Plan point reached" event is triggered.
The status of the event is set to Open.

3. The level climbs back above the limit value for thePlan point. The status for event 2 remains Open.
The tank status switches to "OK" (green).

3. The level falls below the limit value for the Plan
point. The status for event 2 remains Open. The
tank status switches to "OK" (green).

4. The level climbs back above the limit value for the
4. The level falls back below the limit value for thePlan point. No new event is triggered. The status
Plan point. No new event is triggered. The status
for event 2 remains Open. The tank status
for event 2 remains Open. The tank status
switches to "Plan point reached" (yellow). No newswitches to "Plan point reached" (yellow). No new
event is triggered, as the level has not first fallen
event is triggered, as the level has not first climbed
below the limit value for the Plan point minus theabove the limit value for the Plan point plus thehysteresis.
hysteresis.
5. The level falls below the limit value for the Plan
5. The level rises above the limit value for the Plan
point minus the hysteresis. Event 2 now assumes
point plus the hysteresis. Event 2 now assumes thethe status Done.
status Done.
6. The level falls back below the limit value for thePlan point. A new "Plan point reached" event is
triggered. The status of the event is set to Open.

13.3.2

6. The level climbs back above the limit value for thePlan point. A new "Plan point reached" event is
triggered. The status of the event is set to Open.

Selecting and deleting a depicted tank shape

Selecting a depicted tank shape
In the Tank details tab, you can select a graphic depicting the appropriate tank shape for atank created. The selected graphic is also displayed in the "Workplace – Tank" view in the
Tank details tab.
The "Vertical bar"
general symbols.

100and "Horizontal bar"tank pictures can be used if you prefer

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The "Digital display" tank picture
can be used if you prefer the value to be
displayed in digital format.
Please note that the digital display can show a maximum of 17 digits, includingcommas and thousand separators. If the value is longer than 17 digits, some or all of
the decimal places are not displayed. If the value can still not be displayed with
17 digits even when the decimal places are omitted, the following appears on thedisplay: #################The speedometer or gaugepressure.

can also be used to display non-tank asset use, e.g.

1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. Select the Tank details tab.
4. Click the M button.
5. The tab is displayed in the edit mode.
6. Click the  button.

Konfiguration_Tank_Bild_BA00050EN_30

7. The Select tank picture dialog box is displayed.
8. Click the picture of the tank shape that applies for the tank you created.
9. The selected graphic is added to the Tank details tab.
10. Click ¼ to save your selection. Click  to abort the process.

Deleting a depicted tank shape
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. Select the Tank details tab.
4. Click the M button.
5. The tab is displayed in the edit mode.
6. Click the Ǚ button in the Tank shape graphic.
7. The prompt "Do you really want to delete?" is displayed.
8. Click OK to delete the graphic. The "No tank picture selected" graphic is displayed. Click

Cancel to abort the process.

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9. Click ¼ to save your changes. Click  to abort the process.

The picture is only deleted if you save your changes with ¼ button.

13.3.3

Edit limits as mass

It is possible to do planning and daily operations on tanks / products based on mass (grossmass = net standard volume x reference density). Therefore products and tanks have to be
configured acoordingly → ä 95 and → ä 128. If these parameters are configured properly,
it is possible to edit limits as mass.
1. Therefore click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. Select the Tank details tab.
4. Click the M button.
5. The tab is displayed in the edit mode.

Edit_limits_as_mass-1_BA00050EN_30

6. Click the Edit limits as mass button. The following window is displayed:

Edit_limits_as_mass-2_BA00050EN_30

7. Here, you can enter the data such as Density, Optimum, Plan point, Ship point, Safety

stock, Hysteresis and Conversion unit.

8. Click Apply to save your changes. Click Cancel to abort the process.

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13.3.4

Changing tank-tank group assignment

1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. In the table, click the tank whose assignment you want to change.
4. Select the Tank groups tab.
5. Click the M button.
6. The tab is displayed in the edit mode.

S80_BA00050SEN_0211_30

7. Activating the check box in the Assign column assigns the tank to a tank group.

Deactivate the check box to undo the assignment.

8. Click ¼ to save your entries. Click  to abort the process.

13.3.5

Configuring secondaries

If secondary values have been assigned to the tank via the Gateway configuration menu
item in the Assign measuring point to tank tab, these secondary values are displayed in theSecondaries tab.
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. In the lower section of the application window, select the Secondaries tab.
4. Click the M button.
5. The tab is displayed in the edit mode.

Sekundaerwerte_BA00050SEN_31

6. You can enter additional information on the secondary values here, such as:

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SupplyCare Enterprise– Name: The name is displayed in the "Workplace – Tank" view in the Tank name column
and in the Inventory chart tab.
– Limit 1: See the following section: Display for "Descending limits" and "Ascending limits".
– Limit 2: See the following section: Display for "Descending limits" and "Ascending limits".
– Hysteresis– Unit (read only)– Upswing: Switch between descending and ascending limits.
– Enable span limits– Upper span limit– Lower span limit
Recommendation: Apply either limits or span limits to monitor the secondary value. Do
not use both means. Although possible, this may lead to misconceptions.
Inside the span limits, there's a hysteresis for the reset of events. The hysteresis range
is located inside the span limits. If the secondary value moves out of the set span limits,then the status in the tank overview changes and events are triggered. Events are only
reset, if the secondary value has moved back inside the span so far that it has also
passed the hysteresis range → ä 100.
Display for "Descending limits" and "Ascending limits"
Using the Upswing check box, choose between the "Descending limits" and "Ascending limits"
display.
"Upswing" check box

Description

Column in the "Workplace –Tank" view

Descending limits:"Upswing" check box disabled

Limit 1PP (plan point)

Limit 2

SST (safety stock)

Ascending limits:"Upswing " check box enabled

Limit 2PP (plan point)

Limit 1

SST (safety stock)

Limit 1

Limit 1

Limit 2

Limit 2

downswing

upswing
PS0000993en

13.3.6

Configuring tank freeze events

Tank freeze events are generated using an internal limit based on the latest measurement
received for the tank within a defined time span, e.g. to recognize material theft, leakage ordefects.

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V [l]
C

B

}

t [h]
1

3

2
A

Tankfreeze_scheme

Fig. 3:A
Configured monitoring timeB
Monitoring time startC
Monitoring time end
1Start level, unchanged level
2
Level changed, but inside the configured freeze event delta. There is no tank freeze event created.
3
Level changed, but outside the configured freeze event delta. A tank freeze event is created.

1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. In the lower section of the application window, select the Tank freeze tab.
4. Click the M button.
5. The tab is displayed in the edit mode.

Konfiguration_Tank_Tank-Freeze_1_BA00050SEN_31

6. Here you can enter data to configure tank freeze events, such as:• Activate: If this option is enabled, tank freeze events are enabled.
The enabled tank freeze events are displayed with a green button; the disabled tank freeze
events are displayed with a red button. This option can be changed in edit mode by clicking
the green or red button. The default setting for this option is "disabled".
• Delta calculation: Select absolute to specify the Freeze event delta as a fixed value in theunit of the tank. Select percentaged to specify the Freeze event delta as a percentage ofthe configured tank capacity. The default setting for this option is absolute. You can toggle
between absolute and percentaged anytime. If you change the calculation mode for thedelta, the delta value for the relevant monitoring time becomes invalid and must be put inagain. If the repetition rule Daily is set, the delta is set to zero.
• Freeze event delta: (obligatory) Enter a positive numeric value.

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SupplyCare EnterpriseAt the beginning of the monitoring time the last measured tank value (e.g. the tank level)is saved ("frozen"). This "frozen" measurement is compared with the current measurements
during the monitoring time. If the difference between the frozen measurement and thecurrent measurement exceeds the Freeze event delta (positive or negative), a tank freeze
event is generated. The Freeze event delta can be configured for each monitoring time
separately.
• Unit: Displays the unit configured for the tank capacity if Delta calculation is set toabsolute. Displays "%" otherwise.
• Time zone: Select the time zone to be used for the monitoring times configured under
Repetition rule.
• Repetition rule: (obligatory) Select a rule for the repetition of the monitoring time.
Daily: Select a From time (start time) and a To time (end time) for each daily monitoringtime.
The From time must represent an earlier time point than the To time. For a daily
monitoring time from a time point before midnight and after midnight, configure a
Weekly on every... repetition rule.
Weekly on every...: Configure monitoring times for tank freeze events for each weekday
individually.
For more details on the configuration of the Weekly on every... repetition rule, refer tothe following chapter "Configuring the Weekly on every... repetition rule" (→ ä 106).
You can configure only one kind of repetition rule (Daily... or Weekly...) for a giventank. Valid is always the repetition rule that you configured and saved last.
7. Click ¼ to save your configuration. Click  to abort the process.

Use the Copy to other tanks button to copy the Tank freeze configuration to othertanks. For more details, refer to the chapter "Copying the Tank freeze configuration toother tanks" (→ ä 108).
Configuring the Weekly on every ... repetition rule
Configure monitoring times for tank freeze events for each weekday individually. You canconfigure up to 25 monitoring times per week.

Konfiguration_Tank_Tank-Freeze_2_BA00050SEN_31

Konfig_Tank-Freeze_5_BA00050SEN_31

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– Click on the button Add time period and select the weekday for which you want toconfigure the monitoring times in the following window.
– Select a From time (start time) and a To time (end time) for the monitoring for tankfreeze events. The value for From time must be smaller than the value for To time.
– Select until end of day for a selected weekday to set the end of the monitoring time to
23:59, i.e. substituting To time with 23:59. If until end of day is selected, To time isdisabled and hidden.
– If you want to configure a monitoring time on one day which extends into the morning
hours of the following day, proceed as follows: Choose a From time and select until endof day to set the end of the monitoring time to 23:59 (11:59 PM). Save this configuration
and add one more monitoring time for the following weekday, which starts at 0:00 h andends with the set To time. Select the same delta. The total monitoring time then refers to
the measurement taken for the From time of the first day.
– Select all day to set the monitoring time from 0:00 to 23:59, i.e. substituting From timewith 0:00 and To time with 23:59. If all day is selected, From time and To time aredisabled and hidden.
– Select a Freeze event delta.
– Click the button Add to add your configuration to the list of active monitoring time
periods. Click Cancel to abort the process.
– Click ¼ on the Tank freeze tab to save your configuration. Click  to abort theprocess.
Monitoring time periods cannot overlap.
Changing monitoring time periods
1. Click M on the Tank freeze tab. The tab is displayed in the edit mode.
2. Select the relevant monitoring time from the list. Click M in the list’s head.

Konfig_Tank-Freeze_6_BA00050SEN_31

Konfig_Tank-Freeze_7_BA00050SEN_31

3. The window displays the last saved Tank freeze configuration. Change the configuration

if desired.

4. Click the button Save changes to save the new configuration or click Cancel to abort theprocess.

5. Click ¼ on the Tank freeze tab to save your configuration. Click  to abort theprocess.

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Copying the Tank freeze configuration to other tanks
1. Click the Copy to other tanks button in the Tank freeze tab.
2. The dialog window Step 1 out of 2: Copy ’Tank freeze’ configuration to other tanks

is displayed:

Konfiguration_Tank_Tank-Freeze_3_BA00050SEN_31

3. The window displays the last saved Tank freeze configuration. Change the configuration

if desired.
Activate: The default setting for this option is "disabled". Click the red button to activate
the option. The enabled tank freeze events are displayed with a green button.

4. Click Next to proceede to the next step, click Cancel to cancel the process.
5. When you click Next, the dialog window Step 2 out of 2: Copy ’Tank freeze’

configuration to other tanks is displayed:

Konfiguration_Tank_Tank-Freeze_4_BA00050SEN_31

6. Select the tanks to which you want to copy the Tank freeze configuration by activating

the check boxes before the tanks.
You can filter the displayed tanks by Tank group, Location, Product or Supplier.

7. Click Back to return to the previous step, click Cancel to cancel the process or Finish to

copy the Tank freeze configuration to the selected tanks.

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13.3.7

Configuring tank holdup events

Tank holdup events are, similar to the Tank freeze events, generated using an internal limit
based on the latest measurement received for the tank within a defined time span. The
purpose of this monitoring function is to recognize material theft, malfunction or defects.

V [l]
C

B

}

t [h]
1

2

3

A
Tankholdup_scheme

Fig. 4:A
Configured monitoring timeB
Monitoring time startC
Monitoring time end
1Start level
2
Level unchanged or changed, but inside the configured event delta. A tank holdup event is created.
3
Level changed, but outside the configured event delta. There is no tank holdup event created.

Concept
Different to the tank freeze events, the expected condition of a tank is that there is content
being unloaded or refilled, the level respectively changes. Furthermore, it is a minimum
amount (event delta) that’s being removed in the period between the two measurements,
which reflects the normal, expected course. An event is created, if the configured delta is notreached. The tank holdup function is therefore suited for e.g. self-service filling stations,where there is a certain amount of unload is observed and thus can be expected in future.
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. In the lower section of the application window, select the Tank holdup tab.
4. Click the M button.
5. The tab is displayed in the edit mode.

Konfiguration_Tank_holdup_1_BA00050SEN_31

6. Here you can enter data to configure tank holdup events, such as:– Activate: The default setting for this option is "disabled". If this option is enabled, tankholdup events are enabled. The enabled tank holdup events are displayed with a green
button.
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SupplyCare Enterprise– Delta calculation: Select absolute to specify the event delta as a fixed value in the unit of
the tank. Select percentaged to specify the event delta as a percentage of the configuredtank capacity. The default setting for this option is absolute.
– Delta for Tank holdup events: (obligatory) Enter a positive numeric value.
At the beginning of the monitoring time the last measured tank value (e.g. the tank level)is saved ("frozen"). This "frozen" measurement is compared with the current measurements
during the monitoring time. If the difference between the frozen measurement and thecurrent measurement does not exceed the event delta (positive or negative), a tankholdup event is generated.
– Unit: Displays the unit configured for the tank capacity if Delta calculation is set toabsolute. Displays "%" otherwise.
– Time zone: Select the time zone to be used for the monitoring times configured under
Repetition rule.
– Repetition rule: (obligatory) Select a rule for the repetition of the monitoring time.
Daily: Select a From time (start time) and a To time (end time) for each daily Tank holdup
event monitoring time.
The From time must represent an earlier time point than the To time. For a daily
monitoring time from a time point before midnight and after midnight, configure a
Weekly on every... repetition rule.
Weekly on every...: Configure monitoring times for tank holdup events for each weekday
individually.
For more details on the configuration of the Weekly on every... repetition rule, refer tothe following chapter "Configuring the Weekly on every... repetition rule" (→ ä 110).
You can configure only one kind of repetition rule (Daily ... or Weekly...) for a giventank. Valid is always the repetition rule that you configured and saved last.
7. Click ¼ to save your configuration. Click  to abort the process.

Use the Copy to other tanks button to copy the Tank freeze configuration to othertanks. For more details, refer to the chapter "Copying the Tank freeze configuration toother tanks" (→ ä 111).
Configuring the Weekly on every ... repetition rule
Configure monitoring times for tank holdup events for each weekday individually.

Konfiguration_Tank_holdup_2_BA00050SEN_31

Konfig_Tank-Freeze_5_BA00050SEN_31

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– Click on the button Add time period and select the weekday for which you want toconfigure the monitoring times in the following window.
– Select a From time (start time) and a To time (end time) for the monitoring for tankholdup events. The value for From time must be smaller than the value for To time.
– Select until end of day for a selected weekday to set the end of the monitoring time to
23:59, i.e. substituting To time with 23:59. If until end of day is selected, To time isdisabled and hidden.
– If you want to configure a monitoring time on one day which extends into the morning
hours of the following day, proceed as follows: Choose a From time and select until endof day to set the end of the monitoring time to 23:59 (11:59 PM). Save this configuration
and add one more monitoring time for the following weekday, which starts at 0:00 h andends with the set To time. Select the same delta. The total monitoring time then refers to
the measurement taken for the From time of the first day.
– Select all day to set the monitoring time from 0:00 to 23:59, i.e. substituting From timewith 0:00 and To time with 23:59.
If all day is selected, From time and To time are disabled and hidden.
– Select an event delta.
– Click the button Add to add your configuration to the list of active monitoring time
periods. Click Cancel to abort the process.
– Click ¼ on the Tank freeze tab to save your configuration. Click  to abort theprocess.
Monitoring time periods cannot overlap.
Copying the Tank holdup configuration to other tanks
1. Click the Copy to other tanks button in the Tank holdup tab.
2. The dialog window Step 1 out of 2: Copy Tank holdup configuration to other tanks isdisplayed:

Konfiguration_Tank_holdup_5_BA00050SEN_31

3. The window displays the last saved Tank holdup configuration. Change theconfiguration if desired.
Activate: The default setting for this option is "disabled". Click the red button to activate
the option. The enabled tank holdup events are displayed with a green button.

4. Click Next to proceed to the next step, click Cancel to cancel the process.
5. When you click Next, the dialog window Step 2 out of 2: Copy ’Tank holdup’

configuration to other tanks is displayed:

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Konfiguration_Tank_holdup_6_BA00050SEN_31

6. Select the tanks to which you want to copy the Tank holdup configuration by activating

the check boxes before the tanks.
You can filter the displayed tanks by Tank group, Location, Product or Supplier.

Notice! If you click Finish, the monitoring times you entered here will overwrite themonitoring times that you have configured before for the actual tank and all the tanks
selected!
7. Click Back to return to the previous step, click Cancel to cancel the process or Finish to

copy the Tank freeze configuration to the selected tanks.

13.3.8Adding, opening and deleting files and other information for atank

Using the Tank notes tab, you can add additional information for a tank and a maximum of
five files. The information entered here and the attached files are also displayed in the"Workplace – Tank" view, Notes and files tab.
The files must meet the following requirements:• File formats supported: doc, xls, pdf, ppt, jpg, gif, png, bmp or txt.
• Maximum file size: 5 MB
Adding a file
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. In the table, click the tank for which you want to add a file.
4. Select the Tank notes tab.
5. Click the M button.

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S82_BA00050SEN_0211_30

6. The Tank notes tab is displayed in the edit mode.
7. Enter a description for the Notes, Data 1, Data 2 and Data 3 fields.
8. Click the " button in the table.
9. The Upload new file dialog box is displayed.
10. Click the Search button.
11. Select the File in your directory. The file name is displayed in the Name column in thetable.

12. Click the Upload new file button.
13. The file is listed in the table with information on the file format, file name, file size andthe date the file was last changed.

Opening or saving a file
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. Select the Tank notes tab.
4. Click the File name (hyperlink) in the Name column in the table.
5. A dialog box opens. Here you can choose whether you want to open the file or save it.
6. Click OK to open or save the file. Click Cancel to abort the process.

Deleting a file
1. Click the Configuration menu in the Navigation window.
2. Click the Tank menu item.
3. Select the Tank notes tab.
4. Click the M button.
5. The Tank notes tab is displayed in the edit mode.
6. In the table, enable the check box for the file that you want to delete.
7. Click the Ǚ button.
8. The prompt "Do you really want to delete?" is displayed.
9. Click OK to delete the file. Click Cancel to abort the process.
10. Click ¼ to save your changes. Click  to abort the process.

The file is only deleted if you save your changes by pressing the ¼ button.
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You can change or delete descriptions in the Notes, Data 1, Data 2 and Data 3 fields
in the editing mode. Click ¼ to save the changes.

13.3.9Mapping linearization to a tank

Using the Tank linearization tab, you can map or delete an existing linearization to a
primary value of a tank directly.
Linearization mappings are not possible for aggregated tanks.
Mapping linearization
1. Click the Configuration menu in the Navigation window.
2.

Click the Tank menu item.

3. In the table, click the tank for which you want to add a linearization to.
4. Select the register Tank linearization:

Tank_Linearisierung_zuordnen1_BA00050SEN_2321_V3_4_3_EN

5. Click the M button.
6. The Tank linearization tab is displayed in the edit mode.
7. Select the desired Linearization type from the list:

Tank_Linearisierung_zuordnen2_BA00050SEN_2321_V3_4_3_EN

8. The Linearization table is displayed.
9. Select the desired linearization table from the Linearization table (obligatory).
5.

Prerequisite: Linearization tables are available. Additional information regarding"Managing linearization tables" (→ ä 135).

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Tank_Linearisierung_zuordnen3_BA00050SEN_2321_V3_4_3_EN

Depending on your system configuration, the additonal tab Linearization rules isavailable. The setting in the system property gui.linearization.extended is key to this.
In addition to the standard linearization, another linearization type Productdependent linearization can be released for selection. With this linearization type,there’s the opportunity to automatically set a linearization by selecting the product for
the tank.
Here, you can select or see the following data:– Tank type: (obligatory) A drop down list which contains all configured tank types inside
the contract.
– Product: (obligatory) A drop down list which contains all current configured products
inside the contract.
– Linearization in use: Displays the current selected linearization name (depending on
definition from tab Linearization rules inside Linearization page) for the selected productand tank type.

Tank_Linearisierung_zuordnen4_BA00050SEN_2321_V3_4_3_EN

Depending on your system configuration, the additonal tab Linearization rules isavailable. The setting in the system property gui.linearization.extended is key to this.
In addition to the standard linearization, another linearization type Event dependent
linearization can be released for selection. Based on desired primary or secondary
values, including deltas, the linearization can switch between 2 states. For either statea different linearization table is selected.
Here you can choose or add inputs for the Switch to state B and the Switch to state A, suchas:
– Current state: The enabled state is displayed with a green button; the disabled state isdisplayed with a red button. This option can be changed in edit mode by clicking the red
button. If the current state is changed (before: red, after: green), the state of the respective
other state is adapted automatically (before: green, after: red).

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SupplyCare Enterprise– Based on: Select on which value the trigger is based on. The primary or one of thesecondary values can be selected.
– Delta (obligatory): Delta is the amount by which a selected value must be exceeded tocause the state to change. Enter a floating point value. When entering a negative value,
enter the sign.

Tank_Linearisierung_zuordnen5_BA00050SEN_2321_V3_4_3_EN

10. Click ¼ to save your changes. Click  to abort the process.

13.3.10 Changing a tank
For details → ä 29.

13.3.11 Deleting a tank
For details → ä 31.

13.3.12 Copying a tank
For details → ä 32.

13.4

Managing aggregated tanks

Only people whose user role is configured as Master data can create, change anddelete aggregated tanks.
Depending on your configuration, Aggregated Objects or Aggregated Silos are
displayed instead of Aggregated Tanks. For more information refer to → ä 163.

13.4.1Creating an aggregated tank

The Location, Buyer, Supplier and Product first have to be created before you canselect elements for these fields. The Buyer and Supplier are created as a Company(→ ä 90).
If you have assigned a tank to an aggregated tank, this tank is removed from the Tank
assignment tabs under the Tank, Tank group and Report menu items.
If you would like to make changes to a tank that is assigned to an aggregated tank, you
first have to remove the tank from the tank list.
If you want to assign a tank, which is already assigned to a tank group, to an
aggregated tank, this tank must be removed from the tank group.
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An aggregated tank always has to be assigned to a tank group since you can only assign
tank groups to a user.
1. Click the Configuration menu in the Navigation window.
2. Click the Aggregated tank menu item.
3. The following detail view is displayed in the Application window:

Konfiguration_Agg_Tank_BA00050SEN_30

4. In the lower section of the application window, select the Tank details tab.
5. Click the " button.
6. The tab is displayed in the edit mode.

Konfiguration_Agg_Tank_2_BA00050SEN_30

7. Here, you can enter data on the aggregated tank such as:• Tank name (obligatory)• Tank type: Select a tank type from the pick list
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SupplyCare Enterprise• Location: Select the location from the picklist.
• Buyer: Select a buyer (company) from the picklist.
• Supplier: Select a supplier (company) from the picklist.
• SDT (Standard delivery/disposal time)• Product: Select a product from the picklist.
• Use product unit: If this option is activated, the unit of the selected product is
automatically used in the Unit field.
• Planning type: By activating the Standard tank check box, you specify that theaggregated tank is a standard type of tank, and by activating the Recycling tank check box
you specify that the tank is a recycling tank. The event messages and the way the inventory
chart and levels are displayed are adapted to this planning type (→ ä 99).
• ADI/ADO based on: 14 days is the standard value specified here. This period is used forextrapolating in the inventory chart (→ ä 38).
• Include negative values: If this option is enabled, negative measuring values are includedin the ADI/ADO calculations.
• Activate forecast: If this option is enabled, a forecast of the inventory is displayed in theInventory Chart tab.
The enabled forecast is displayed with a green button; the disabled forecast is displayedwith a red button. This option can be changed in edit mode by clicking the green or red
button.
• Capacity (read only)• Optimum• Plan point• Ship point• Safety stock• Hysteresis: (→ ä 100).
• Unit (obligatory)
8. In the case of a standard tank it is possible to deactivate the Optimum, Plan point, Ship

point and Safety stock input fields individually, and the Safety stock and Plan point
fields in the case of a recycling tank. For this purpose, click the button to the right of thespecific input field. This field then becomes grey just like the button. It is no longer
possible to enter information. These input fields can be activated by clicking the grey
button in question.

9. Click ¼ to save your entries. Click  to abort the process.
10. Select the Tank list tab.
11. Click the M button.
12. The tab is displayed in edit mode in the lower part of the Application window

S85-2_BA00050SEN_0211_30

13. Activating the appropriate check box in the Assign column assigns the tanks to theaggregated tank.

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Only the same planning type of tanks - i.e. standard tanks or recycling tanks - aredisplayed in the tank list. In the Measuring point details tab, these tanks must be
assigned a measuring point and the same "Engineering unit (for application)" as has
been assigned to the aggregated tank. Only these tanks can be added to the aggregatedtank.
14. Click ¼ to save your entries. Click  to abort the process.
15. Select the Tank groups tab.
16. Click the M button.
17. The tab is displayed in the edit mode.

S87_BA00050SEN_0211_30

18. Activating the check box in the Assign column assigns the tank to a tank group.
19. Click ¼ to save your entries. Click  to abort the process.

13.4.2

Selecting and deleting a depicted tank shape

Selecting a depicted tank shape
In the Tank details tab, you can select a graphic depicting the appropriate tank shape for atank created. The selected graphic is also displayed in the Configuration - Aggregated tankview in the Tank details tab.
1. Click the Configuration menu in the Navigation window.
2. Click the Aggregated tank menu item.
3. Select the Tank details tab.
4. Select, change, or delete the depicted tank shape as it is described at this location:→ ä 100, → Chap. 13.3.2 (start at step 4).

13.4.3

Adding, opening and deleting files and other information foran aggregated tank

Using the Tank notes tab, you can add additional information for an aggregated tank and amaximum of five files. The information entered here and the attached files are also
displayed in the Workplace – Tank view, Notes and files tab.
For information on adding, opening, saving or deleting a file, → ä 112.

13.4.4

Changing aggregated tank - tank group assignment

1. Click the Configuration menu in the Navigation window.

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2. Click the Aggregated tank menu item.
3. In the overview table, click the aggregated tank whose assignment you want to change.
4. Select the Tank groups tab.
5. Click the M button.
6. The tab is displayed in the edit mode.

S87_BA00050SEN_0211_30

7. Activating the check box in the Assign column assigns the aggregated tank to a tankgroup. Deactivate the check box to undo the assignment.

8. Click ¼ to save your entries. Click  to abort the process.

13.4.5

Configuring aggregated tank freeze events

For details → ä 104.

13.4.6

Changing an aggregated tank

For details → ä 29.

13.4.7

Deleting an aggregated tank

For details → ä 31.

13.4.8

Copying an aggregated tank

For details → ä 32.

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13.5

Managing tank types

Only people whose user role is configured as Master data can create, change anddelete tank types.
You can manage tank types for all existing containers like tanks, silos and objects.

13.5.1Creating, changing and deleting a tank type

Creating a tank type
1. Click the Configuration menu in the Navigation window.
2. Click the Tank type menu item.
3. The detail view is displayed in the Application window.
4. In the lower section of the application window, select the Type details tab.
5. Click the " button.
6. The tab is displayed in the edit mode.

Tank_Type_1_BA00050EN_30_2321_V3_4_3_EN

7. Here, you can enter or see the following data regarding the tank type

– Name (obligatory)– Identifier: automatically created unique number to identify the tank type
– Description: you can enter a multiline description here.
8. Click ¼ to save your changes. Click  to abort the process.

Changing a tank type
1. Click the Configuration menu in the Navigation window.
2. Click the Tank type menu item.
3. The detail view is displayed in the Application window.
4. In the lower section of the application window, select the Type details tab.
5. Click the M button.
6. The tab is displayed in the edit mode.

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Tank_Type_2_BA00050EN_30_2321_V3_4_3_EN

7. Here, you can enter or see the following data regarding the tank type

– Name (obligatory)– Identifier: automatically created unique number to identify the tank type
– Description: you can enter a multiline description here.
8. Click ¼ to save your changes. Click  to abort the process.

Deleting a tank type
1. Click the Configuration menu in the Navigation window.
2. Click the Tank type menu item.
3. The detail view is displayed in the Application window.
4. In the lower section of the application window, select the Type details tab.
5. Click the Ǚ button.
6. The prompt "Do you really want to delete?" is displayed.
7. Click OK to delete the tank. Click Cancel to abort the process.

13.5.2

Adding, opening and deleting files and other information for atank

Using the Type notes tab, you can add additional information for a tank type and amaximum of five files.
The files must meet the following requirements:• File formats supported: doc, xls, pdf, ppt, jpg, gif, png, bmp or txt.
• Maximum file size: 5 MB
Adding a file
1. Click the Configuration menu in the Navigation window.
2. Click the Tank type menu item.
3. In the table, click the tank for which you want to add a file.
4. Select the Type notes tab.
5. Click the M button.

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Tank_Type_3_BA00050EN_30_2321_V3_4_3_EN

6. The Type notes tab is displayed in the edit mode.
7. Enter a description for the Notes, Data 1, Data 2 and Data 3 fields.
8. Click the " button in the table.
9. The Upload new file dialog box is displayed.
10. Click the Search button.
11. Select the File in your directory. The file name is displayed in the Name column in thetable.

12. Select the desired Classification.

The Classification allows to distinguish between internal and external usage.
13.

Click the Upload new file button.

14. The file is listed in the table with information on the file format, file name, file size andthe date the file was last changed.

Opening or saving a file
1. Click the Configuration menu in the Navigation window.
2. Click the Tank type menu item.
3. Select the Type notes tab.
4. Click the File name (hyperlink) in the Name column in the table.
5. A dialog box opens. Here you can choose whether you want to open the file or save it.
6. Click OK to open or save the file. Click Cancel to abort the process.

Deleting a file
1. Click the Configuration menu in the Navigation window.
2. Click the Tank type menu item.
3. Select the Type notes tab.
4. Click the M button.
5. The Type notes tab is displayed in the edit mode.
6. In the table, enable the check box for the file that you want to delete.
7. Click the Ǚ button.
8. The prompt "Do you really want to delete?" is displayed.
9. Click OK to delete the file. Click Cancel to abort the process.
10. Click ¼ to save your changes. Click  to abort the process.

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The file is only deleted if you save your changes by pressing the ¼ button.
You can change or delete descriptions in the Notes, Data 1, Data 2 and Data 3 fields
in the editing mode. Click ¼ to save the changes.

13.6Managing locations

Only people whose user role is configured as Master data can create, change anddelete locations.

13.6.1Creating a location

A tank must be created before you can assign this tank to a location.
However, you can first create the location and then assign the tanks to a location at a later
date.
1. Click the Configuration menu in the Navigation window.
2. Click the Location menu item.
3. The following detail view is displayed in the Application window:

Konfiguration_Standort_BA00050SEN_30

4. In the lower section of the application window, select the Location details tab.
5. Click the " button.
6. The tab is displayed in the edit mode.

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7. Here, you can enter data for the location such as:• Name (obligatory): Unique identifier of the location• Company: Select the company from the picklist.
• Manager• Time zone: Select the time zone for the location from the picklist.
All time data, particularly time stamps for measurements for tanks at this locations are
displayed in this time zone. There is also the preferred time zone for users that is used fortime information for events.
• Street• City• Zipcode• State• Country• Longitude and Latitude: You can save the geographical coordinates for this location here(→ ä 126). These coordinates are used to display the location on the overview map(→ ä 86).
• Calculate based on address: The longitude and latitude are calculated automatically(→ ä 127).
These coordinates are used to display the location on the overview map (→ ä 86).
A prerequisite for the display of the fields Latitude and Longitude is that the menu
item Map is activated. You can activate the menu item Map by yourself (→ ä 162).
8. Click ¼ to save your changes. Click  to abort the process.
9. Select the Tanks at location tab.
10. Click the M button.
11. The tab is displayed in the edit mode.

S89_BA00050SEN_0211_30

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12. Activating the check box in the Assign column assigns the tank to the location.

The table shows the tanks which are already assigned to the location or which are not
yet assigned to a location.

13. Click ¼ to save your changes. Click  to abort the process.

13.6.2

Adding, opening and deleting files and other information for alocation

Using the Location notes tab, you can add additional information for a location and amaximum of five files. The information entered here and the attached files are also
displayed in the "Workplace – Tank" view, Notes and files tab.
→ For information on adding, opening, saving or deleting a file, → ä 112.

13.6.3

Changing location-tank assignment

1. Click the Configuration menu in the Navigation window.
2. Click the Location menu item.
3. In the overview table, click the location whose assignment you want to change.
4. Select the Tanks at location tab.

S90_BA00050SEN_0211_30

5. Click the M button.
6. The tab is displayed in the edit mode.

S89_BA00050SEN_0211_30

7. Activating the appropriate check box in the Assign column assigns the tanks to theselected location. Deactivate the check box to undo the assignment.

8. Click ¼ to save your entries. Click  to abort the process.

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13.6.4Computing the location automatically or entering it manually

If you change the address data, you must also update the longitude and latitude
information.
You can either have the system compute the longitude and latitude automatically based on
the address entered, or you can enter this information manually.
Computing the location automatically
1. Select the Location details tab.
10.
2. Click the M button.
11.
3. The tab is displayed in the edit mode.
4. Click the Based on address button.
5. The longitude and latitude automatically computed are displayed in a window.

S91_BA00050SEN_0211_30

6. Click OK to confirm the longitude and latitude.

If the longitude and latitude cannot be computed because not enough address information
is available, for example, the "Unknown or bad address. Please enter manually" message
appears on the screen.
Entering the location manuallyEnter the longitude and latitude in the corresponding fields.
The latitude must be between -85 and 85, and the longitude must be between -180 and 180.
You can enter a number with up to 16 decimal places.

13.6.5

Displaying the location on the map

For details → ä 86.

13.6.6

Changing a location

For details → ä 29.

13.6.7

Deleting a location

For details → ä 31.
You can only delete a location if no tanks are assigned to the location.

13.6.8

Copying a location

For details → ä 32.

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13.7

Managing products

Only people whose user role is configured as Master data can create, change anddelete products.
People whose user role is configured as Product-Tank-Assignment only can change
product-tank assignments.

13.7.1Creating a productA tank must be created before you can assign a product to a tank.
However, you can first create the product and then assign the tanks to a product at alater date.
The Product name and the combination of the fields Identifier and Identifier agency
may only be used once in the system.
1. Click the Configuration menu in the Navigation window.
2. Click the Product menu item.
3. The following detail view is displayed in the Application window:

S92_BA00050SEN_0211_30

Depending on whether the Sync mode is enabled in the settings of the systemproperties (→ ä 160), three additional read-only fields are displayed: Modified At,
Modified By and Version No.
When the Sync mode is enabled, the deletion of products is not allowed.
4. In the lower section of the application window, select the Product details tab.
5. Click the " button.
6. The tab is displayed in the edit mode.

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7. Here, you can enter data on the product such as:• Product name (obligatory): unique identifier of a product• Identifier: unique product ID to be used in the CIDX reports• Identifier agency (obligatory): selection of organization responsible for managing theidentifier for the companies. The selection complies with the CIDX standard. The identifier
agency is required to create CIDX reports.
• Units (obligatory)• Consistency• Density (obligatory): the unit can be selected• Formula: chemical formula of the product• Alias: another name for the product, e.g. tradename etc.
• Description: you can enter a multiline description here.
8. Click ¼ to save your entries. Click  to abort the process.
9. Select the Used in tanks tab.
10. Click the M button.
11. The tab is displayed in the edit mode.

S93_BA00050SEN_0211_30

12. Activating the check box in the Assign column assigns the product to the tank.

The table shows the tanks which are already assigned to the product or which are not
yet assigned to a product.

13. Click ¼ to save your entries. Click  to abort the process.

The following steps only apply if the Sync mode (with Tankvision Professional) is
enabled in the settings of the system properties (→ ä 160).
For details, refer to the documentation of Tankvision Professional.
14. Select the Additional configuration tab.

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Konfiguration_Produkt_Zusatzkonfiguration_BA00055SEN_30

15. Click the M button.
16. The tab is displayed in the edit mode.
17. Here, you can enter data on the product such as:• Color (obligatory): Select the product color by either entering the color code or click on
to open the Select product color window.

Konfiguration_Produkt_Zusatzkonfiguration_ProduktfarbeEN_30• Calculation method (obligatory): Select the calculation method used for the product.
Depending on the selected calculation method, further fields might be displayed forentering coefficients/linearization factors.
For details, refer to the documentation of Tankvision Professional.
• Inventory calculation control: For details, refer to the documentation of Tankvision
Professional.
18. Click ¼ to save your entries. Click  to abort the process.

13.7.2

Changing product - tank assignment

1. Click the Configuration menu in the Navigation window.
2. Click the Product menu item.
3. In the table, click the product for which you want to change the assignment.
4. Select the Used in tanks tab.
5. Click the M button.
6. The tab is displayed in edit mode in the lower section of the Application window:

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PS0000788aen_30

7. Activating the check box in the Assign column assigns the selected product to a tank.

Deactivate the check box to undo the assignment.
The table shows the tanks which are already assigned to the product or which are not
yet assigned to a product.

8. Click ¼ to save your entries. Click  to abort the process.

13.7.3

Changing a productFor details → ä 29.

13.7.4

Deleting a productFor details → ä 31.
You can only delete a product if the product is not assigned to a tank. The Ǚ symbol
is only displayed for a product which can be deleted.

13.7.5

Copying a productFor details → ä 32.

13.8

Managing tank groups

Only people whose user role is configured as Master data can create, change anddelete tank groups.
Depending on your configuration, Object groups are displayed instead of Tank
groups. For more information refer to → ä 163.
Tank groups are used to organize tanks and to assign authorized users to the tanks. In
the Tank assignment tab, you create tank groups and assign tanks to the groups. You canassign one or more users to the tank group using the User assignment tab. In the User
assignment tab, you also specify the tank events for which the user should receive
notification.

13.8.1

Changing tank groups

1. Click the Configuration menu in the Navigation window.
2. Click the Tank group menu item.
3. The following detail view is displayed in the Application window:

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S95_BA00050SEN_0211_30

4. In the lower section of the Application window, select the Tank assignment tab.
5. Click the " button.
6. The tab is displayed in edit mode.

S96_BA00050SEN_0211_30

7. Here, you can enter data on the tank group such as:• Name (obligatory): unique identifier of the tank group• Description: you can enter a multiline description here.
• Assignment: by means of the table, you can activate the check boxes to assign thecorresponding tanks to this tank group.
8. Click ¼ to save your entries. Click  to abort the process.
9. Select the User assignment tab to assign the tank groups to a user (→ ä 132).

13.8.2

Assigning users to a tank group and setting up notifications fortank events

You can assign one or more users to the tank group using the User assignment tab. On thistab you can also specify the tank events which the user should be informed about.

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1. Click the Configuration menu in the Navigation window.
2. Click the Tank group menu item.
3. Select the User assignment tab.
4. Click the M button.
5. The tab is displayed in edit mode.

S96-2_BA00050SEN_0211_30

6. Activating the check box in the Assign column assigns a user to the tank group.

Deactivate the check box to undo the assignment. The assigned tank groups are listed inthe "Workplace – Tank" view.

7. Activate the By E-Mail check box if you want the user to also be informed about tankevents by e-mail. The e-mail connection must be set up for SupplyCare before the user
can be notified by mail (→ ä 184).

8. Enable the check boxes corresponding to the events for which the user should receive

notification.

• PP (plan point)• SP (ship point)• SST (safety stock)• TF/OF (Tank freeze/object freeze): comprises all the information regarding tank freeze/
object freeze events• PDL (planned delivery/disposal loop): comprises all the new deliveries/disposals whichhave been planned or deleted• PDE (planned delivery/disposal events): comprises all the early, late, missed andcompleted deliveries/disposals• S.Lim1/S.Lim2 (Secondary Limit 1/2)
9. Click ¼ to save your entries. Click  to abort the process.

13.8.3

Sending test event e-mail (user assignment)

Only individuals with Master data configured as their user role can send test event emails.
A test event e-mail is created in the language that corresponds to the language settingof the specific addressee in the Configuration menu, User menu item.
1. Click the Configuration menu in the Navigation window.
2. Click the Tank group menu item.
3. Select the User assignment tab.
4. The following detail view is displayed in the Application window:

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Benutzerzuordnung_BA00055SEN_30

5. Click the Send test event e-mail button.
6. The Affected user dialog box appears. This lists all the users who are assigned to theselected tank group in the upper section of the Application window and whose checkboxes are selected in the By e-mail table column.

Betroffene Benutzer_SH00001SEN_30

7. Select the check boxes for the users who should receive the test event e-mail and disable

them for the users who should not receive the test event e-mail. Selecting the check box
in the first row of the table selects all the users listed.

8. If you want to provide your e-mail address and phone number in the text of the test

event e-mail, select the Add contact info check box on the bottom left under the table.

9. The E-mail and Phone fields are displayed.
10. The content of the fields is taken from the corresponding fields in the Configuration

menu, User menu item. Overwrite the content if necessary.

11. Click the Send test event e-mail button to send the test event e-mail.Click Cancel toabort the process.

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13.8.4

Changing tank groups

For details → ä 29.

13.8.5

Deleting tank groups

For details → ä 31.

13.8.6

Copying tank groups

For details → ä 32.

13.9

Managing linearization tables

Only people whose user role is configured as Master data can create, change and delete
linearization tables.
A linearization table is assigned to a device in the Gateway configuration menu(→ ä 187).
Within linearization there will be no extrapolation. Values exceeding the defined range
will be linearized with the nearest point.
By means of a linearization table a measured value (X-value) is assigned the corresponding
Y-value (a volume value, for example). A linearization table must have a minimum of 2
points and can have a maximum of 64 points. A point consists of an index, input level (Xvalue) and input volume (Y-value).
1. In the Navigation window, click the Configuration menu.
2. Click the Linearization menu item.
3. The following detail view is displayed in the Application window:

S41_SH00001SEN_0211_30

4. In the lower section of the Application window, select the Configuration tab.

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13.9.1Creating, changing and deleting a linearization table

Creating a linearization table
1. In the Navigation window, click the Configuration menu.
2. Click the Linearization menu item.
3. Click the " button.
4. The tab is displayed in edit mode in the lower section of the Application window:

S42_SH00001SEN_0211_30

5. Here, you can enter data for the linearization table:– Name (obligatory)– Description (obligatory): you can enter a multiline description here.
– Index: specifies the index in the table.
– Input level: enter the level value.
– Input volume: specify the volume value belonging to the level value.
6. Click ¼ to save your entries. Click  to abort the process.
7. Select the Graph tab to view the linearization table you entered as a graph.

Changing a linearization table
1. In the overview table, click the linearization table you wish to change.
2. The related tab is displayed in the lower section of the Application window:

S43_SH00001SEN_0211_30

3. Click the M button.

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4. The tab is displayed in the edit mode.

S43-2_SH00001SEN_0211_30

5. In the table, click the value (input level or input volume) you want to change. You canoverwrite several values in succession or fill the table with more value pairs.

You cannot enter or delete lines in the table, or change the order of the value pairs.
6. Make your changes.
7. Click ¼ to save your entries. Click  to abort the process.

Deleting a linearization table
You can only delete a linearization table if the linearization table is not assigned to ameasuring device.
1. In the overview table, click the linearization table you wish to delete.
2. The related tab is displayed in the lower section of the Application window:

S43_SH00001SEN_0211_30

3. Click the Ǚ button.
4. The prompt "Do you really want to delete?" is displayed.
5. Click the OK button to delete the linearization table. Click Cancel to abort the process.

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13.9.2

Displaying a linearization table as a graph

1. In the overview table, click the linearization table you wish to view as a graph.
2. Select the Graph tab.
3. The selected linearization table is displayed as a graph:

S44-2_SH00001SEN_0211_30

13.9.3

Uploading a linearization table

1. Select the Configuration tab.
2. Click the " button.
3. The Configuration tab is displayed in edit mode.
4. Enter data for the following fields:– Name: unique name of linearization table– Designation
5. Click ¼ to save your entries. Click  to abort the process.
6. Select the Upload tab.
7. Click the M button.
8. The tab is displayed in the edit mode.

S45_SH00001SEN_0211_30

9. Copy a data structure into the text input area.
10. Specify the Decimal sign and the Data separator.

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S45-2_SH00001SEN_0211_30

11. Click ¼ to save your entries. Click  to abort the process.
12. f you save your entries, the following message appears:

Linearization data was saved successfully

13. Select the Configuration tab if you wish to view the uploaded values as a linearizationtable.
Select the Graph tab if you wish to view the uploaded values as a graph.

13.9.4

Uploading a linearization table as an Excel file

1. Select the Configuration tab.
2. Click the " button.
3. The Configuration tab is displayed in edit mode.
4. Enter data for the following fields:– Name: unique name of linearization table– Designation
5. Click ¼ to save your entries. Click  to abort the process.
6. Select the File Upload tab.
7. The tab is displayed in the lower section of the application window:

S46_SH00001SEN_0211_30

8. Click the Browse button.
9. Select the desired Excel file in your directory.

The Excel file must meet the following criteria and is read as follows:

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SupplyCare EnterpriseSC-de-628– The first line is used as a header. These data are not read.
– The Excel file may only consist of two columns. The values in the first column are read as
X-values and the values in the second column are read as Y-values.
– There must be a numerical value in each cell. Text in a cell results in an error message.
– A pair of values consists of an X-value and a Y-value. An empty cell results in an error
message.
– The Excel file may consist of a maximum of 64 value pairs.
10. Click the Upload button.
11. Select the Configuration tab if you wish to view the uploaded values as a linearizationtable. Select the Graph tab if you wish to view the uploaded values as a graph.

13.10 Managing linearization rules
Depending on your system configuration, the additonal tab Linearization rules isavailable. The setting in the system property gui.linearization.extended is key to this.
Only people whose user role is configured as Master data can create, edit and delete
linearization rules.
1. Click the Configuration menu in the Navigation window.
2. Click the Linearization menu item.
3. Select the Linearization rules tab.
4. The following detail view appears in the application window:

Linearisierungsregeln1_BA00050SEN_2321_V3_4_3_EN

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13.10.1 Creating a new linearization rule
1. Click the " button
2. The tab is displayed in edit mode in the lower part of the window.

Linearisierungsregeln2_BA00050SEN_2321_V3_4_3_EN

Here, you can select or see the following data:– Tank type: (obligatory) A drop down list which contains all configured tank types inside
the contract.
– Product: (obligatory) A drop down list which contains all current configured products
inside the contract.
– Default linearization (State A): A dropdown list which contains all declared
linearizations for the contract.
– Optional linearization (State B): A dropdown list which contains all declared
linearizations for the contract.
3. Click ¼ to save your entries. Click  to abort the process.

13.10.2 Editing a linearization rule
1. Click the M button
2. The tab is displayed in edit mode in the lower part of the window.

Linearisierungsregeln3_BA00050SEN_2321_V3_4_3_EN

Here, you can select or see the following data:– Tank type: (obligatory) A drop down list which contains all configured tank types inside
the contract.

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SupplyCare Enterprise– Product: (obligatory) A drop down list which contains all current configured products
inside the contract.
– Default linearization (State A): A dropdown list which contains all declared
linearizations for the contract.
– Optional linearization (State B): A dropdown list which contains all declared
linearizations for the contract.
3. Click ¼ to save your entries. Click  to abort the process.

13.10.3 Deleting a linearization rule
1. Click the Ǚ button.
2. The prompt "Do you really want to delete?" is displayed.
3. Click OK to delete the linearization rule. Click Cancel to abort the process.

13.11 Managing units
13.11.1 Changing number of places after the decimal point
Only people whose user role is configured as Master data can change the number ofplaces after the decimal point for the units.
In the Unit menu item, you specify the number of places after the decimal point for thevarious units.
The Unit menu item lists all the units along with their description, number of decimal
places and unit type. "Customer-specific" types of units cannot be converted to another
unit. Customer-specific units are for display purposes only.
The  button in the table header opens a context menu. Via this context menu, you canshow and hide the Unit type column in the overview table.
1. Click the Configuration menu in the Navigation window.
2. Click the Units menu item.
3. The following detail view appears in the application window:

S99_BA00050SEN_0211_30

The table displays all units along with their description and number of places after thedecimal point.
4. Select the unit in the table for which you want to change the number of places after thedecimal point.

5. Click the M button.

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6. The tab is displayed in edit mode in the lower part of the window.
7. Enter the desired number in the Decimal places field.
8. Click ¼ to save your entries. Click  to abort the process.

13.11.2 Managing customer-specific units
Only people whose user role is configured as System administrator or Local systemadministrator, with the additional role of Master data, can create customer specificunits.
Customer specific units are used for display purposes only and are not translated orconverted.
In the Customer specific unit tab, you can create and delete customer specific units.
Customer-specific units are automatically assigned to the "Customer-specific" unit type.
The  button in the table header opens a context menu. Via this context menu, you canshow and hide the Unit type column in the overview table.
1. Click the Configuration menu in the Navigation window.
2. Click the Unit menu item.
3. Select the Customer specific unit tab
4. The following view is displayed in the Application window:

PS0001008en_30

5. Click the " button.
6. The tab is displayed in the edit mode.
7. Enter the customer-specific unit in the Unit field.
8. Enter a description in the Description field.
9. Click ¼ to save your entries. Click  to abort the process.

13.11.3 Deleting a customer-specific unit
You can delete a customer-specific unit if the button Ǚ is displayed in the Customer
specific unit tab.
The customer-specific unit must meet the following requirements before you can delete theunit:• It must be a customer-specific unit.
• The unit is not assigned to any tank as a unit.
• The unit is not assigned to any measuring point (Measuring point details tab, Unit (forapplication) field).
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1. Click the Configuration menu in the Navigation window.
2. Click the Unit menu item.
3. Select the Customer specific unit tab.
4. In the overview table, select the customer-specific unit you wish to delete.
5. Click the Ǚ button.
6. The prompt "Do you really want to delete?" is displayed.
7. Click OK to delete the entry. Click Cancel to abort the process.

13.12 Managing a report
Only people whose user role is configured as Master data can set up, change or delete
reports.
To use automatic data exchange in CIDX format, a server to receive the files must be
set up on the receiver side. The URL, user name and password of the receiver side must
be known.
You can schedule up to 50 reports.
Manual values are always marked with the text MAN.
1. Click the Configuration menu in the Navigation window.
2. Click the Report menu item.
3. The following detail view is displayed in the Application window:

Konfig_Rep_BA00055SEN_31

Format CIDX and CSV
The generated CIDX and CSV files have the following format:<report.name>_<timestamp "yyyyMMdd_HHmmss">.<suffix>
Example: report1_20100505_1634031.xml
CIDX: The CIDX format used is "InventoryActualUsage, Version 4".
The CSV files have the following structure:

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Tank
name

Time stamp

Value

Unit

Optimum

Plan point

Ship point

Safety stock

Tank 112.06.2009 17:20

920.0

l

1000

100

80

50

Validate CIDX
Once you have assigned the tanks to the report, validation is performed to check whether theconfiguration complies with CIDX specifications. The following checks are performed:• Is a supplier assigned to the tank?
• Is a buyer assigned to the tank?
• Is a location assigned to the tank?
• Is a product assigned to the tank?
• Is a company assigned to the location?
• Is an identifier and identifier agency set for the buyer?
• Is an identifier and identifier agency set for the supplier?
• Is an identifier and identifier agency set for the product?
• Is an identifier and identifier agency set for the company of the location?
• Is a measuring point assigned to the tank?

13.12.1 Creating a report
Using the Report Wizard, you can create a report. You can use different report templates.
1. Click the Configuration menu in the Navigation window.
2. Click the Report menu item.
3. In the lower section of the Application window, select the General report informationtab.

4. Click the Create new report button. The General report information dialog box

appears:

S101_BA00050SEN_0211_30

5. Here, you can enter general data on the report such as:• Name (obligatory): unique identifier• Description: you can enter a multiline description here.
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SupplyCare Enterprise• Select a template: select the template for the report here.
The report template Secondary report has been especially set up for secondary values.
You can compile secondary values for a report here. In this template, all parametersthat match a secondary value are preselected, as well as all secondary values and theprimary value. The primary value can also be excluded from the report. A configured
compilation of primary value, secondary values and parameters is stored and can bereused.
6. Click the Next button. The Column selection dialog box is displayed:

S102_BA00050SEN_0211_30

7. Here you can select the information (columns) which should be analyzed in the report.

If Manual values shall also be displayed in the report the column Value (with manual
marker) has to be selected additionally.
• Available columns: this lists all the columns that can be analyzed in the report. If you
want to add a column, enable the check box for the corresponding column and click theò button. If you want to select all the columns, enable the uppermost check box besidethe columns.
• Assigned columns: this lists all the columns that are analyzed in the report. If you want
to remove a column, enable the check box for the corresponding column and click the ñ
button. If you want to select all the columns, enable the uppermost check box beside thecolumns.
If you want to change the order of the columns, select the corresponding column and clickthe Ë or Ì button.
• Include secondary values: the secondary values are also displayed. If this option is
selected, no secondary values can be excluded from the report. If you want to select specificsecondary values, choose the template Secondary report in step 1.
• Add column names as headers: the column names are used as headers.
• Header language: choice of language for the column names in the header of the report.
The language from your user preferences is used as the default language. If no language
is selected in the user preferences, the column names are in English.
8. Click the Next button. The Tank assignment dialog box is displayed:

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S102-2_BA00050SEN_0211_30

9. By means of the table, you can activate the check boxes to assign the correspondingtanks to this report.

10. Click the Next button. For CIDX and CSV reports, validation is performed to check

whether the configuration complies with the specifications. The Format selection
dialog box is displayed:

Report_Assistent_4_BA00055SEN_30

11. You can select how the report is output here:• CSV – Semicolon ";": CSV file (values seperated by semicolon)• CSV – Comma",": CSV file (values seperated by comma)• CSV – TAB: CSV file (values seperated by tabulator)• XLS: Excel file
• TXT: Text file
• XML: XML file
• PDF: PDF file
12. Click the Finish button to finish the report.
13. Click the Next button to go to the channel configuration. The Channel configuration

dialog box is displayed:

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SupplyCare EnterpriseS103-2_BA00050SEN_0211_30

14. Select the distribution channel for the Channel field.
15. Depending on the distribution channel selected, additional fields are displayed in thetab.

a) Distributed by Directory

Konfiguration_Rep_Verzeichn_EN_30• Enter the path which is accessible for SupplyCare and where you want to save the report.

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Konfiguration_Rep_http_EN_30

Enter the following data here:• URL (obligatory): website of the selected channel• User name• Password• Use proxyc) Distributed by e-mail• Click the  button to select a user. Click the  button to remove a user who has been
selected.

S104_BA00050SEN_0211_30

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S104-2_BA00050SEN_0211_31

Enter the following data here:• FTP mode (mandatory): Select preferred FTP mode and SSL encryption• URL (mandatory): Website of the selected channel• Port (mandatory): Port used for control connection (default: 21)• User name: User name for FTP server• Password: Password for FTP server
Selecting an FTP mode:

S104-2a_BA00050SEN_0211_31

For FTPS, explicit and implicit SSL are supported for passive and active FTP modes.

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FTP Active: When using active FTP, the FTP server initiates the build-up of the datachannel after client and server have agreed to do so.
FTP Passive: When using passive FTP, the client initiates the build-up of the datachannel, because a firewall or a router connection often prevent the data channel
establishment coming from the server side.
FTPS Active: Active FTPS works similar to active FTP, but uses TLS encryption whilesetting up a connection.
FTPS Passive: Passive FTPS works similar to passive FTP, but uses TLS encryption
while setting up a connection.
Click the checkbox next to Use proxy if you want to use a proxy server. In this case, further
information must be entered:S104-3_BA00050SEN_0211_31

16. Click the Finish button to finish the report. Click the Next button to go to scheduling.

The Scheduling dialog box is displayed:

S105_BA00050SEN_0211_30

17. Here, you can enter data on the scheduling such as:• Enable scheduling: the scheduling rule is enabled immediately as soon as the report has
been completed.
• Time zone
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SupplyCare Enterprise• Repetition rule: you can select a rule here.
Daily: possible to schedule by time or frequency.
Weekly on every...: possible to select the specific days and schedule by time or frequency.
Monthly on specified date: possible to schedule the start date and time for creating thereport every month.
Monthly on last day of month: performed on the last day of the month. Possible toschedule the time for creating the report every month.
The days on which a scheduling rule is executed are highlighted in color in the calendar. You
can scroll through the calendar on a month-by-month basis.

S105-2_BA00050SEN_0211_30

18. Click the Finish button to finish the report.

13.12.2 Downloading the report as a PDF file
You can download a report as a PDF file and save it in your file system.
Mobile devices: Before downloading reports as PDF, deactivate the ad blocker in yourinternet browser. If the ad blocker remains activated, it may happen that the reportcannot be closed again. In this case, refresh the browser tab or close SupplyCare andrestart.
1. Click the Configuration menu in the Navigation window.
2. Click the Report menu.
3. Select the report in the upper section of the Application window.
4. In the lower section of the Application window, select the General report informationtab.

5. Click the 9 button.
6. As soon as the report is finished, the File download dialog box is displayed.
7. Click the Open button to view the report immediately. Click the Save button to save thereport in your file system. Click Cancel to abort the process.

13.12.3 Creating reports and sending them immediately
Irrespective of the scheduling rules, you can create a report any time and send the report to
the recipients as defined in the channel configuration. The scheduling rules remainunchanged.

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Only messages with the status 0 are taken into consideration in CIDX and CSV-type
reports.
1. Click the Configuration menu in the Navigation window.
2. Click the Report menu.
3. Select the report in the upper section of the Application window.
4. In the lower section of the Application window, select the General report tab.
5. Click the  button.
6. The report is created in the background and sent to the recipients. You receive a

notification message to this effect.

7. Click Ok to confirm the notification message.

13.12.4 Changing a report
For details → ä 29.

13.12.5 Deleting a report
For details → ä 31.

13.12.6 Copying a report
For details → ä 32.

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13.13 Reconciliation report
13.13.1 Description

Recon_Report_example_EN

Fig. 5:
1
2
3
4
5
6
7
8
9

Example for a Reconciliation Report in xls format. In this report, values from 3 measuring points are collected: Inputs,
Stocks and Outputs.
Report name
Description
Point name: Names of the measuring points
Product
Points in time of measurement (start / end)
Measured delta at a separate measuring point
Quantity Delta: Sum of the deltas from the values of all measuring points of a certain type
Error delta: Measured product loss by unit; Error delta (%): Measured product loss in %;Yield: Factor for process efficiency (ideal: 1)
Inflow (Inputs), inventory (Level, Stocks) and discharge (Outputs)

The Reconciliation report offers the opportunity to create reports that display the inventory
development in one or more tanks very accurately.
The enhanced accuracy compared to sole level measurement (Stocks) is achieved by adding
measurement values from flow meters for inflow to a tank (Inputs) and the discharge froma tank (Outputs) to the measurement process. The Reconciliation report relates these 3
values and balances them against each other, and thus makes inconsistencies visible.
The values of the Reconciliation report are more reliable than those delivered by themeasurements in the "Analysis" workplace, which are purely based on levelmeasurement. For this reason, the Reconciliation report values may differ slightly fromthose in the "Analysis" workplace.
For each measuring point of the inflow type (Input), Stock and discharge (Output), thedifference between the start point and the end point of the measurement is being calculated.
A Reconciliation report can also be calculated if there are only 2 measurement points. Oneof the measurement points must be Stock.
For report creation, the last measurement before start time, and end time respectively,of a measurement point is used.
There are several ways to create a Reconciliation report.
• Ad hoc upon request of a SupplyCare user → ä 79.
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• Regularly, based on variably defineable time intervals.

13.13.2 Configuring a Reconciliation ReportCreating a report
Using the Report Wizard, you can create a report.
1. Click the Configuration menu in the Navigation window.
2. Click the Report menu item.
3. In the lower section of the Application window, select the General report informationtab.

4. Click the Create new report button. The General report information dialog box

appears:

Konfig_Rep_Reco_1_BA00050SEN_31

5. Here, you can enter general data on the report such as:– Name (obligatory): Unique identifier– Description: You can enter a multiline description here.
– Select a template: Select the template Reconciliation report here.
6. Click the Next button. The Reconciliation role assignment dialog box is displayed.

Here, you assign a role (Input, Stock or Output) to the available measuring points. Typically,
primary values and secondary values are assigned to the separate roles. These measurement
values are then used for the inventory reconciliation.
If a measurement point is not assigned to a role, its value is 0 (default).
The measurement points for the tanks can be defined in the System administration
menu, menu point Gateway configuration → ä 196.

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Konfig_Rep_Reco_2_BA00050SEN_31

7. Here you can filter tanks by tank group, location and product. Enter the following

information and parameters:• Unit (mandatory). The default unit here is cubic meters. Only those primary and secondary
values can be calculated, which, from tank configuration, feature a unit that is compatible
with the unit selected here. Compatible with one another are either units of volume orunits of mass.
• Select the measurement points of a tank. For a report, minimum 2 measurement points
are necessary. One of the measurement points must be Stock. For each measurement
point a row is displayed. Click into the row and select a role for a measurement point.
• Select the time interval and the language for the Reconciliation report.
8. Click the Next button. The Format selection dialog box is displayed:

Konfig_Rep_Reco_3_BA00050SEN_31

9. You can select how the report is output here:• XLS: Excel file
• XML: XML file
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10. Click the Next button. The Channel configuration dialog box is displayed:

Konfig_Rep_Reco_4_BA00050SEN_31

11. Select the distribution channel for the Channel field. Depending on the distribution

channel selected, additional fields are displayed in the tab. The details of the various
channels are described here: → ä 145.

12. Click the Next button to go to scheduling. The Scheduling dialog box is displayed:

Konfig_Rep_Reco_5_BA00050SEN_31

Fig. 6:Endress+Hauser

Using time for scheduling: Here, one or more points in time are defined, where there is a Reconciliation report being
created on each of the days selected.

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Konfig_Rep_Reco_6_BA00050SEN_31

Fig. 7:

Using frequency for scheduling: Here, a time-slot is defined (start time, end time), and inside of which several
Reconciliation reports are created. It depends from the window’s size and the frequency selected, how many reports are
created.

13. Here, you can enter data on the scheduling such as:• Enable scheduling: The scheduling rule is enabled immediately as soon as the report has
been completed.
• Time zone
• Repetition rule: You can select a rule here.
Daily: Possible to schedule by time or frequency.
Weekly on every...: Possible to select the specific days and schedule by time or frequency.
Monthly on specified date: Possible to schedule the start date and time for creating thereport every month.
Monthly on last day of month: Performed on the last day of the month. Possible toschedule the time for creating the report every month.
The days on which a scheduling rule is executed are highlighted in color in the calendar. You
can scroll through the calendar on a month-by-month basis.
14. Click the Finish button to finish the report.

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System administration

14

System administration

14.1

Changing system properties

People whose user role is configured as System administrator can edit systemproperties.
The parameters (keys) may only be changed within the permitted range → ä 160.

14.1.1

Changing system properties

1. In the Navigation Window, click on the System administration menu.
2. Click the System Properties menu item.
3. Select the System properties tab.
4. The following view is displayed in the Application Window:

PS0000829ben_30

5. In the overview table, select the parameter (key) that you wish to change.
6. In the lower area, click the M button.
7. The tab is displayed in the edit mode.
8. Carry out your changes for the Value field.
9. Click ¼ to save your entries. Click  to abort the process.

Click the Ƨ button to export the System properties table as an Excel file. Click theƥ button to export the System properties table as a PDF file.

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14.1.2

Parameters (keys) and input range table

This section describes all the keys displayed in the System properties tab.
Key

Description

adiadobasedon.default

This value corresponds to the ADI/ADO based on field (Configuration→ Tank → Tank details/Configuration → Aggregated tank → Tank
details/System administration → Gateway configuration → Tank
details).
In the case of standard tanks, the value entered here is used to
calculate the "Average daily outflow" value.
In the case of recycling tanks, the value entered here is used to
calculate the "Average daily inflow" value. These average values areused to calculate the forecast values in the Inventory chart tab in the
Tank and Event menu items and the value in the DSST (days until thesafety stock is reached) column in the overview table in the Tank
menu point.
Selection• 2 days, 7 days, 14 days, 30 days or 90 days
Factory setting• 14 days

analysis.charthourly.period

This value corresponds to the Period selection field (Workplace →Analysis → chart (hourly). The charts (hourly) are displayed for theperiod configured here.
Selection• 1 day, 2 days, 3 days, 4 days, 5 days, 6 days or 7 days
Factory setting• 1 daycm.dailyScanAmount.digit.Codes

For the communication variant "E-mail", you have the option tomonitor the number of incoming e-mails with measured values. The
number must be within a specified range. The count includes only thee-mails that have a valid three-digit number code in the subject line.
This parameter specifies which codes are included in the count. As
standard, the code "005" is specified for Endress+Hauser gateways(→ ä 191).
Factory setting• 005

cm.dailyScanAmount. intervalThis parameter defines the default value for the Interval [h] field in
the Gateway configuration menu item for the "E-mail" communication
variant when creating a new gateway (→ ä 191).
Selection• - - (no monitoring), 1 h, 6 h, 12 h or 24 hFactory setting• emptycm.dailyScanAmountThis parameter specifies the standard value for the Number of e-mails
per interval [h] in the Gateway configuration menu item for the "Email" communication version when a gateway is newly created(→ ä 191).
Input range• 0...2147483647
Factory setting• emptycm.dailyScanAmount.toleranceThis parameter specifies the standard value for the Tolerance before
warning field in the Gateway configuration menu item for the "Email" communication version when a gateway is newly created(→ ä 191).
Input range• 0 to 2147483647 (integer)
Factory setting• empty160

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System administration

Key

Description

cm.mail.host

Host address of the e-mail server to retrieve the gateway e-mails fromthe server. This parameter corresponds to the Host name field in the
Outgoing tab in the E-mail connection menu item in the Systemadministration menu.
Factory setting• emptycm.mail.intervallInterval in minutes between gateway e-mail retrieval from the server.
This parameter corresponds to the Interval field in the Outgoing tabin the E-mail connection menu item in the System administration
menu.
Input range• 1 to 2147483647 (integer)
Factory setting• 5

cm.mail.local.mailExtension

This file name extension is assigned to e-mails on the local clipboard.
Factory setting• msg

cm.mail.local.store

Directory for local temporary storage of e-mails.
Factory setting• {SupplyCareInstallDir}\data\localMailStorecm.mail.max.size.KB

Maximum size of the gateway e-mail in kilobyte that can be processedby SupplyCare.
Factory setting• 1000cm.mail.password

Password for the e-mail account to retrieve the gateway e-mails fromthe server.
This parameter corresponds to the Password field in the Outgoing tabin the E-mail connection menu item in the System administration
menu.
User entry• Text e.g. sce
Factory setting• emptycm.mail.timeout

Timeout period for establishing connection to POP3 server.
Factory setting• 30 (minutes)

cm.mail.user

User name for the e-mail account to retrieve the gateway e-mails fromthe server.
This parameter corresponds to the User name field in the Outgoingtab in the E-mail connection menu item in the Systemadministration menu.
User entry• Text e.g. sce

cm.newGateway.name

Determines what part and what element is used for the name of a newgateway.
Possible values are:• Tag (the name is formed from the tag of the gateway)• ID (the name is formed from the unique ID of the gateway)• Combined (the name is a combination of the tag and unique ID)
User entry• Tag, ID, Combined
Factory setting• id

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Description

cm.newGateway.store

Directory in which messages from new gateways are stored. The
directories are created where necessary provided sufficientauthorization is available to create directories.
User entry• Any valid path nameFactory setting• {SupplyCareInstallDir}\data\newGateways

cm.timeout

Default value (in seconds) for the time interval, during which
SupplyCare attempts to set up an HTTP connection. When the set time
has passed, SupplyCare cancels the connection attempt. Thisparameter corresponds to the Timeout (sec) field in the Gateway
configuration menu item for the communication via HTTP.
Factory setting• 30

instrument.configuration.store

Directory for local storage of OPC configuration file
Factory setting• {SupplyCareInstallDir}\data\InstrumentConfigurationStore

fastfieldscan.enabled

Activate Fast Field Scan function (rapid GUI refresh mode).
Selection• "true" or "false"
Factory setting• falsegoogle.geocode.proxy.address

Proxy URL for accessing the Geocoding Web Service

google.geocode.proxy.port

Proxy port for accessing the Geocoding Web Service

google.map.activated

Activate Map menu item.
Selection• "true" or "false"
Factory setting• truegui.chart.filter.max.measurements

Maximum number of displayed values in the inventory chart.
Input range• 1 to (integer)
Factory setting• 1500

gui.chart.pdamount

Choose whether the planned quantity of a delivery/disposal is included
for the forecast in the Inventory Chart tab.
Selection• "Exclude" or "Include"
Factory setting• Exclude

gui.chart.period.default

This value corresponds to the Period selection field (Workplace →Tank → Inventory chart/Workplace → Event → Inventory chart).
The inventory charts are displayed for the period configured here.
Selection• 2 days, 7 days, 14 days, 30 days or 90 days
Factory setting• 7

gui.chart.scaling

Selection of the kind of scaling used for the display in the Inventory
Chart.
Selection• "Min/Max" or "Auto": "Min/Max" displays the inventory between "0"and "Capacity". "Auto" displays the inventory between the smallest
and largest displayable value - including forecast values.
Factory setting• Min/Max

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Key

Description

gui.chart.shorttermforecast.enabled

Setting of the short term forecast.
Selection• "true" or "false"
Factory setting• falsegui.chart.shorttermforecast.time

Setting of the time frame for short term forecast.
Value [hours]• 1...12
Factory setting• 4

gui.linearization.extended

Enable or disable the extended linearization types Product dependent
linearization and Event dependent linearization. Make the tab
Linearzation rules visible, which is needed to configure the additional
linearization types.
Selection• "true" or "false"
Factory setting• falsegui.template

Selection of template type that is displayed on the user interface. The
functionality of the template types is exactly the same. Depending on
your selection, the descriptions in the menu, in Overview and in
Detailed view change as well as the symbols and tool tips.
Selection• "Tank"• "Object"• "Silo"
Factory setting• "Tank"

linearizationstate.detection.checkinterv Setting of the time intervals for the extended linearization types
al.hours
Product dependent linearization and Event dependent
linearization.
Value [hours]• 1...24
Factory setting• 4
measurements.manual.enabled

Contract-specific possibility to define manual values for the different
data points.
Selection• "true" or "false"
Factory setting• falsenotesAndFiles.recordselection.default

Select whether or not the data or notes entered are to be displayed in
the Notes and files tab (Workplace → Tank → Notes and files) as
standard.
Selection• "data" or "notes"
Factory setting• datanotesAndFiles.tmp

Directory for temporary storage of the files
Factory setting• {SuppyCareInstallDir}\data\supplycaretempproduct.unit.default

Default product unit
User entry• UnitFactory setting• L

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Description

product.unit.default.density.unitmass

Default mass unit
User entry• Mass unit
Factory setting• kg

product.unit.default.density.unitvolume Default volume unit
User entry• Unit volume
Factory setting• L
product.unit.default.density.value

Default density value
User entry• 1.40239846E-45f to 3.40282347E+38f
Factory setting• 1report.cidxIncludeNamespace

Indicates whether name spaces are used in the CIDX-XMLs. This key isused for generation of CIDX reports.
Selection• "true" or "false"
Factory setting• truereport.enable.max

Maximal number of reports that can be scheduled.
Factory setting• 5reportGroupTempMailPath

Directory for local temporary storage of e-mail reports
Factory setting• {SupplyCareInstallDir}\data\reports\mail\reportGroupTempPrintPreviewPath

Directory for local temporary storage of Print report as PDF files
Factory setting• {SupplyCareInstallDir}\data\reports\preview\schedular.alarm.delete.open

Switch allowing open alarms to also be deleted via the
GarbageCollectorJob.
Selection• "true" or "false"
Factory setting• falsescheduler.alarm.retention.time

Time in days during which alarms which are not open are retained in
the database.
User entry• 1 to 2147483647 (integer)
Factory setting• 10scheduler.default.retries

Indicates how often a failed job is restarted if no other value is set forthe job.
User entry• 1 to 2147483647 (integer)
Factory setting• 150

scheduler.default.retryIntervall

Indicates the interval after which a failed job is restarted if no othervalue is set for the job.
User entry• 1 to 2147483647 (integer)
Factory setting• 600000 (ms)164

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Key

Description

schedular.job.ReportGenerator
ConnectionTimeoutMillis

Connection timeout period for sending of HTTP reports.

scheduler.measurement.retention.time

Time in days during which old measured values are retained in the
database. Older measured values and also older dates for disposals anddeliveries are deleted.

Factory setting• 5000 (ms)User entry• 1 to 2147483647 (integer)
Factory setting• 90scheduler.scan.tolerance

Time specified in ms. A scheduled gateway query may be delayed forthis period of time. If the time limit is exceeded, an alarm is triggered.
User entry• 1 to 9223372036854775807 (integer)
Factory setting• 300000server.adminEmailE-mail address of the administrator. All the system e-mails, such as
alarms, new e-mail gateways found etc. are sent to this address. Thisparameter corresponds to the Admin E-mail field in the Incoming tabin the E-mail connection menu item.
User entry• Every valid e-mail address.

server.smtpHost

Host address of the e-mail server that sends e-mails when eventsoccur, for example. This parameter corresponds to the Host name fieldin the Incoming tab in the E-mail connection menu item.
User entry• Text e.g. localhost
Factory setting• localhost

server.smtpPassword

Password for the e-mail account for sending e-mails, e.g. when eventsoccur. This parameter corresponds to the Password field in the
Incoming tab in the E-mail connection menu item.
User entry• Text e.g. myPassword

server.smtpPort

Port of the e-mail server for sending e-mails, e.g. when events occur.
This parameter corresponds to the E-mail server port field in the
Incoming tab in the E-mail connection menu item.
Input range• 0...65535
Factory setting• 25

server.smtpUser

User name for the e-mail account for sending e-mails, e.g. when eventsoccur. This parameter corresponds to the User name field in the
Incoming tab in the E-mail connection menu item.
User entry• A text, e.g. myUserName

server.throttleEmailToAdmin

To avoid multiple mail dispatch to the administrator, the e-mails aregrouped and then sent to the administrator. This value indicates theinterval, in ms, in which the e-mails are sent.
Input range• 1 to 9223372036854775807 (integer)
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Description

session.timeout.minutes

The session is terminated automatically. The time until automatic
logout is adjustable. Only for system administrator.
Input range• 1 to 720 (integer)
Factory setting• 30 (min)sync.mode.product.activated

Activates the Sync mode for products. When set to "true",three more
read-only fields (Modified At, Modified By and Version No) areenabled in Configuration → Product tab and the deletion of products
is not allowed.
User entry• "true" or "false"
Factory setting• falsesync.mode.tank.activated

Activates the Sync mode for tanks. When set to "true", the creation anddeletion of tanks is not allowed. Tanks are synchronized via Tankvision
Professional.
User entry• "true" or "false"
Factory setting• falsesync.mode.tank.gateway.password.
primary

Password associated to the login for the Primary Gateway
Communication URL in tank sync.
User entry• Text, e.g. myPassword
Factory setting• empty

sync.mode.tank.gateway.password.
secondary

Password associated to the login for the Secondary Gateway
Communication URL in tank sync.
User entry• Text, e.g. myPassword
Factory setting• empty

sync.mode.tank.gateway.url.primary

Used as default value for Gateway Communication Primary URL in
tank sync.
User entry• An URL, e.g. http://localhost:8888/TVP?TankId=
Factory setting• empty

sync.mode.tank.gateway.url.secondary

Used as default value for Gateway Communication Secondary URL in
tank sync.
User entry• An URL, e.g. http://localhost:8888/TVP?TankId=
Factory setting• empty

sync.mode.tank.gateway.user.primaryUser Name for the Primary Gateway Communication URL when login
is required in tank sync.
User entry• Text, e.g. myUserName
Factory setting• empty

sync.mode.tank.gateway.user.
secondary

User Name for the Secondary Gateway Communication URL whenlogin is required in tank sync.
User entry• Text, e.g. myUserName
Factory setting• empty

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Key

Description

system.proxy.address

Standard value for the Proxy address field in the Gateway
configuration menu item for the "HTTP" communication version.
User entry• A text, e.g. proxy.mycompany.com

system.proxy.password

Standard value for the Proxy password field in the Gateway
configuration menu item for the "HTTP" communication version.
User entry• A text, e.g. proxyUserPassword

system.proxy.port

Standard value for the Proxy port field in the Gateway configuration
menu item for the "HTTP" communication version.
Input range• 0...65535
Factory setting• emptysystem.proxy.used

Standard value for the Is using a proxy field in the Gateway
configuration menu item for the "HTTP" communication version.
User entry• TRUE/FALSE (not case-sensitive)
Factory setting• FALSEsystem.proxy.user

Standard value for the Proxy user field in the Gateway configuration
menu item for the "HTTP" communication version.
User entry• A text e.g. proxyUserName

workplace.autorefresh.enabled

To enable the Auto refresh function for the information in Tank
Table, My Tank view, Totaling and Scheduling select "true".
Selection• "true" or "false"
Factory setting• falseworkplace.secondary.default

Select whether or not the secondary values for Workplace → Tank are
to be shown in addition to the primary value, as standard.
Selection• "hide" or "show"
Factory setting• hide14.2

Configuring services (basic jobs)

Only people with System Administrator configured as their user role can configureservices running in the background (basic jobs).
1. In the Navigation Window, click the System administration menu.
2. Click the System Properties menu item.
3. Click the Basic jobs tab. The following view is displayed in the Application Window:

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Systemeinstellungen_Basisaufgaben_BA00055SEN

4. Click the M button. The tab is displayed in the edit mode.
5. To activate or deactivate services, enable the corresponding Enabled check box.
6. To change the time interval in which a service is performed, put in a value in the field

Interval.

7. To change the start time, put in a new time in the Start time fields. The service is started

for the first time at the time specified.

By clicking the  button, the corresponding service is started immediately, e.g. for test
purposes.
Available services:– Check if all HTTP connections have been performed: interval after which the system
checks whether the gateway scans have been performed.
Factory setting: 86400 (seconds); input range: 1800 to 86400 (seconds)– Check all events for resubmission: interval after which the system checks whether the
resubmission date for an event has been reached.
Factory setting: 86400 (seconds); input range: 300 to 86400 (seconds)– Check all measurements for errors: interval after which the system checks whether agateway, a measuring device or a measuring point has an error status.
Factory setting: 600 (seconds); input range: 600 to 86400 (seconds)– Run garbage collector job: interval after which a garbage collector job is performed.
Factory setting: daily– Check number of incoming measure values: interval after which the number ofincoming gateway e-mails is checked. This test checks the function of the gateways.
In this case, a check is carried out to establish how many e-mails have arrived. The number
has to be within the given tolerance. If the number is off the given tolerance, the status is
set to "bad measurement(s)" and the appropriate icon is shown in the tank overview(workplace "Tank"). If there is no tolerance with the following test job i.e. normally theother day, the status is reset to OK.
Factory setting: hourly (→ ä 191)
– Calculation of forecast data (read only)– Scan for missing measurements
With the help of this service, you can check wether the gateways transmit the data fromthe single measuring points within the set interval and tolerance. If the data from a tank’smeasuring point arrive too late or not at all, the tank status is set to Bad measurement
data and an alarm is triggered. The tank status is reset to OK as soon as data from themeasuring point start to arrive again. This is when SupplyCare restarts to monitor the set
interval.
8. Click ¼ to save your entries. Click  to abort the process.

14.3

Database backup

SupplyCare Enterprise saves your data in the format PostgreSQL. The database creates
backup files, which are stored in a zip-file.
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Only people whose user role is configured as System administrator can configure thedatabase backup.
If a backup is made of the computer on which SupplyCare Enterprise has been installed,
note the following: It is mandatory to make a new backup of this computer after everychange or action that involves the license.

14.3.1

Configuring database backup

1. Click the System administration menu in the Navigation window.
2. Click the System properties menu item.
3. Click the Database backup tab.
4. The following detail view is displayed in the Application window:

Sysadmin_DBsafe_01_EN

5. Click the M button.
6. The tab is displayed in the edit mode.
7. The specifications of the database backup can be entered here:– Database backup location (obligatory): storage location for database backup.
– Database backup interval (obligatory): storage interval (in days) for the backup.
– Start date (obligatory): day and time of first backup. Any subsequent backups are saved at
the specified time following the specified interval.
– State: indicates whether the database backup is active or inactive.
– With the  button the backup is started immediately.
8. Click ¼ to save your entries. Click  to abort the process.

14.3.2

Reimporting the database backup

SupplyCare Enterprise saves your data in the format PostgreSQL. The database creates
backup files, which are stored in a zip-file.
The zip file is named as follows:• PostgreSQL database: SUPPLYCARE_DB_BACKUP_x.zip
For the reimport of the database backup files, some commands must be executed in the
Windows system. Execute these commands by means of the Windows Commandprompt (Start menu → Windows System → Command prompt).
Operate the program Command prompt as administrator.
The command strings displayed here contain generic path information in square
brackets [...]. Replace the generic path information and filenames with theinformation that matches the actual installation location of SupplyCare Enterprise on
your computer system and the file location and file name of the database backup file
respectively.
To set all components of the operating system to the same level, shut down thecomputer system and restart it.
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PostgreSQL database reimport
In the course of the following process, a database is created. For this database, a new
SupplyCare user is created. Use the following password when creating the new
SupplyCare user:
c6cb78acac78d69fdc7171377a943d5a
1. Extract the zip file that contains the database backup. The zip file is named

SUPPLYCARE_DB_BACKUP_x.zip.

2. Stop the following services on the computer, on which SupplyCare Enterprise is installed(Control Panel → Administrative Tools → Services):
SupplyCareEnterprise
SupplyCareEnterpriseDB

3. Rename the existing database folder supplycare_pgsql. The database folder is locatedin the directory data, there in the subdirectory database:[Installation path]\data\database\supplycare_pgsql

4. Create the new database:[Installation path]\pgsql\bin\initdb.exe --auth=md5 --locale=american_usa--encoding=UTF8 --pgdata="[Installation path]\data\database\supplycare_pgsql" -U
postgres -W
When prompted, enter the password for new SupplyCare user:
c6cb78acac78d69fdc7171377a943d5a5. Start the service SupplyCareEnterpriseDB again.
6. Create a new SupplyCare user by means of the following command:[Installation path]\pgsql\bin\psql -U postgres -c "CREATE USER SUPPLYCARE WITHPASSWORD 'c6cb78acac78d69fdc7171377a943d5a';"7. Execute the following command by means of the Windows Command prompt toreimport the database backup file:[Installation path]\pgsql\bin\psql postgresql://postgres:c6cb78acac78d69fdc7171377a943d5a@localhost:5432 < "[Backup
path\Name of database backup file]"

If you do not have sufficient access rights on the respective computer system, the error
message "Access denied" can be displayed when the command is due for execution.
Remedy: Move the database backup file to a location where you have the proper rights.
For instance, this can be the root directory of the share where the files are located.
Adapt the path information to match the new location and execute the commandagain.
8. Start the service SupplyCareEnterprise again.
9. Start the application SupplyCare Enterprise again. The login screen is displayed.
10. Enter your Login Name (user name) and your password.
11. Check if the database reimport has worked properly and the data are available in

SupplyCare Enterprise. The old file, which was renamed in step 3, should only be deleted
if the data are available.

14.4

Configuring the splash screen and information
window (UI Customizing)

Only people whose role is configured as System administrator or Local systemadministrator can configure splash screen, information window (navigation window),
header image and login image.
The graphic formats jpg, png, gif and bmp are supported.

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You can enter a maximum of 50 characters per text box.
1. In the Navigation window, click the System administration menu.
2. Click the System Properties menu item.
3. Select the UI Customizing tab.
4. The following view is displayed in the Application window:

PS0000977en_30

5. Click the M button.
6. Configure the splash screen as follows:– Select splash screen image: Select a graphic in your directory using the Search button.
Upload the graphic via the Upload button.
– Splash screen headline: Enter text. If a graphic was uploaded, the text "Welcome to
SupplyCare" is displayed by default.
7. Configure the information window as follows:– Select navigation image: Select a graphic in your directory using the Search button.
Upload the graphic using the Upload button.
– Company name: Enter the company name, for example. The text is displayed in bold.
– Additional text 1 to 5: Enter additional information.
8. Configure the header image as follows:– Select navigation image: Select a graphic in your directory using the Search button.
Upload the graphic using the Upload button.
9. Configure the login image as follows:– Select login image: Select a graphic in your directory using the Search button. Upload thegraphic via the Upload button.
10. Click ¼ to save your entries. Click  to abort the process.

14.5

ModulesModules can only be configured via the licensce key (KEY).

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SupplyCare is modular in design. The Modules tab provides an overview of your available
modules.
Depending on the modules activated, the menu items and contents of Overview and of
Detailed view can differ as can the contents of the dialog windows.
1. In the Navigation window, click the System administration menu.
2. Click the System Properties menu item.
3. Select the Modules tab.
4. The following view is displayed in the Application window:

Systemeinstellungen_Module_SH00001SEN_30

Activated modules are displayed with a green button, deactivated modules with a red.

14.6

Admin comfort features

When two redundant data sources are used, the switch between the data sources can be
carried out for all gateways/tanks at once. The polling time for all gateways/tanks can also
be scheduled at once. For details on redundant data sources, → ä 194.
Switching between 2 redundant data sources automatically is only possible between
SupplyCare Enterprise and Tankvision Professional.
1. In the Navigation window, click the System administration menu.
2. Click the System Properties menu item.
3. Select the Admin comfort features tab.
4. The following view is displayed in the Application window:

Systemeinstellungen_Admin-Komfort-Features_EN_30

Here, you specify the following:– Change currently polling for all gateways: Switch all gateways/tanks between the
primary (To primary button) and secondary (To secondary button) data sources. An Info
window displays the successful switch.
– Change schedule of all gateways: Schedule the polling time for all gateways/tanks at
once. Clicking the Define schedule button opens a window where the polling time can bescheduled, → ä 172.

14.6.1

Schedule polling time of all gateways

To schedule the polling time for all gateways/tanks, proceed as follows.
1. In the System administration menu, System Properties menu item, Admin comfort

features tab, click the Define schedule button.

2. The following window opens:

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Systemeinstellungen_Admin-Komfort-Features_EN_2_30

3. Here, you can enter data on the scheduling such as:• Number of minutes to distribute start times of the gateway schedules• Should the following changes also be applied to disabled gateways?
• Enable scheduling: the scheduling rule is enabled immediately as soon as the settings are
saved.
• Time zone
• Repetition rule: you can select a rule here.
Daily: possible to schedule by time or frequency.
Weekly on every...: possible to select the specific days and schedule by time or frequency.
• Schedule by: select time or frequency.
For the Time option, you can specify up to 12 times when scanning should take place. For
the Frequency option, specify a time interval and a time frame when scanning should takeplace.
The days on which a scheduling rule is executed are highlighted in color in the calendar. You
can scroll through the calendar on a month-by-month basis.
4. Click the Save button to save your entries. Click Cancel to abort the process.

14.7

Defining notification

Only people whose role is configured as System administrator or Local systemadministrator can define and edit notifications.

14.7.1

Defining and editing event notification

In the Event notification tab, you can specify the subject line and the event notification text
for event notifications.
1. In the Navigation window, click the System administration menu.
2. Click the Notifications menu item.
3. The following view is displayed in the Application window:

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Ereignis-Benachrichtigung_SH00001SEN_30

4. Click the M button.
5. The tab is displayed in the edit mode.
6. Click the relevant button for the desired subject line or select the Subject (Custom)

radio button to define the subject yourself.

7. Click the button b to display the Available variables legend:

Ereignis-Benachrichtigung_Legende_SH00001SEN_30

8. In the Subject (Custom) field, enter the number of the variable from the legend alongwith the curly brackets and individual text if needed. You can enter multiple variables,
e.g.:

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9. Click the  button to close the Available variables legend.
10. Select the desired event from the Event picklist.
11. The Language picklist can be edited as soon as the event has been selected.
12. Select the desired language from the Language picklist.
13. The standard text template appears as soon as the language has been selected:

Ereignis-Benachrichtigung_Vorschau_SH00001SEN_30

14. Click the M button above the text box if you want to change the text in the box. The

text box appears in the editing mode:

Ereignis-Benachrichtigung_Textfeld_SH00001SEN_30

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You can enter a maximum of 500 characters in the text box. The difference between
the maximum number of characters and the number of characters already used isindicated under the text box.
15. Click the b button above the text box to display the Available variables legend.
16. Edit the text box: enter the number of the variable from the legend along with the curly

brackets and individual text if needed. You can enter multiple variables.

17. Click the  button to close the Available variables legend.
18. Click the Ǉ Show preview button to see a preview of the text of the event notification:

Vorschaufenster_SH00001SEN_30

19. Click the  button to close the preview window.
20. If necessary, click the + Reload default template button to discard the changes andload the default template.

21. Click ¼ to save your entries in the text box. Click  to abort the process.
22. Click ¼ to save your entries in the Event notification tab. Click  to abort theprocess.

14.7.2

Defining and editing freeze event notification (Freeze event
notification)

Only people whose role is configured as System administrator or Local systemadministrator can define and edit contract-specific freeze event notifications.
In the Freeze event notification tab, you can specify the subject line and the event
notification text for the contract for which you are logged in.
1. In the Navigation Window, click the System administration menu.
2. Click the Notifications menu item.
3. Click the Freeze event notification tab.
4. The following view is displayed in the Application window:

Freeze-Ereignis-Benachrichtigung_SH00001SEN_30

5. Click the M button.
6. The tab is displayed in the edit mode.

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7. Click the relevant button for the desired subject line or select the Subject (Custom)

radio button to define the subject yourself.

8. Click the button b to display the Available variables legend:

Ereignis-Benachrichtigung_Legende_SH00001SEN_30

9. In the Subject (Custom) field, enter the number of the variable from the legend alongwith the curly brackets and individual text if needed. You can enter multiple variables.
e.g.:Freeze-Ereignis-Benachrichtigung_2_SH00001SEN_30

10. Click the  button to close the Available variables legend.
11. Select the desired limit from the Limit picklist.
12. The Language picklist can be edited as soon as the limit has been selected.
13. Select the desired language from the Language picklist.
14. The standard text template appears as soon as the language has been selected:

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Freeze-Ereignis-Benachrichtigung_3_SH00001SEN_30

15. Click the M button above the text box if you want to change the text in the box. The

text box appears in the editing mode:Freeze-Ereignis-Benachrichtigung_4_SH00001SEN_30

You can enter a maximum of 500 characters in the text box. The difference between
the maximum number of characters and the number of characters already used isindicated under the text box.
16. Click the b button above the text box to display the Available variables legend.
17. Edit the text box: enter the number of the variable from the legend along with the curly

brackets and individual text if needed. You can enter multiple variables.

18. Click the  button to close the Available variables legend.
19. Click the Ǉ Show preview button to see a preview of the text of the event notification:

Freeze-Ereignis-Benachrichtigung_5_SH00001SEN_30

20. Click the  button to close the preview window.
21. If necessary, click the + Reload default template button to discard the changes andload the default template.

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22. Click ¼ to save your entries in the text box. Click  to abort the process.
23. Click ¼ to save your entries in the Freeze event notification tab. Click  to abort

the process.

14.7.3

Defining and editing limit notification

In the Limit notification tab, you can specify the subject line and the limit notification text
for limit notifications.
1. In the Navigation Window, click the System administration menu.
2. Click the Notifications menu item.
3. Click the Limit notification tab.
4. The following view is displayed in the Application window:

Limit-Benachrichtigung_SH00001SEN_30

5. Click the M button.
6. The tab is displayed in the edit mode.
7. The radio button of the Subject (Default) subject line is preselected. Accept thepreselection or click the Subject (Custom) radio button to define the subject yourself.

8. Click the button b to display the Available variables legend:

Limit-Benachrichtigung_Legende_SH00001SEN_30

9. In the Subject (Custom) field, enter the number of the variable from the legend alongwith the curly brackets and individual text if needed. You can enter multiple variables.
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Limit-Benachrichtigung_2_SH00001SEN_30

10. Click the  button to close the Available variables legend.
11. Select the desired limit from the Limit picklist.
12. The Language picklist can be edited as soon as the limit has been selected.
13. Select the desired language from the Language picklist.
14. The standard text template appears as soon as the language has been selected:

Limit-Benachrichtigung_3_SH00001SEN_30

15. Click the M button above the text box if you want to change the text in the box. The

text box appears in the editing mode:

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Limit-Benachrichtigung_Textfeld_SH00001SEN_30

You can enter a maximum of 500 characters in the text box. The difference between
the maximum number of characters and the number of characters already used isindicated under the text box.
16. Click the b button above the text box to display the Available variables legend.
17. Edit the text box: enter the number of the variable from the legend along with the curly

brackets and individual text if needed. You can enter multiple variables.

18. Click the  button to close the Available variables legend.
19. Click the Ǉ Show preview button to see a preview of the text of the limit notification:

Limit-Benachrichtigung_Vorschau_SH00001SEN_30

20. Click the  button to close the preview window.
21. If necessary, click the + Reload default template button to discard the changes andload the default template.

22. Click ¼ to save your entries in the text box. Click  to abort the process.
23. Click ¼ to save your entries in the Limit notification tab. Click  to abort theprocess.

14.7.4

Defining and editing PDL/PDE notification

In the PDL/PDE notification tab, you can specify the subject line and the PDL/PDE
notification text for PDL/PDE notifications.
1. In the Navigation Window, click the System administration menu.
2. Click the Notifications menu item.
3. Click the PDL/PDE notification tab.
4. The following view is displayed in the Application window:

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PDL-PDE-Benachrichtigung_SH00001SEN_30

5. Click the M button.
6. The tab is displayed in the edit mode.
7. The radio button of the Subject (Default) subject line is preselected. Accept thepreselection or click the Subject (Custom) radio button to define the subject yourself.

8. Click the button b to display the Available variables legend:

PDL-PDE-Benachrichtigung_Legende_SH00001SEN_30

9. In the Subject (Custom) field, enter the number of the variable from the legend alongwith the curly brackets and individual text if needed. You can enter multiple variables.
e.g.:

PDL-PDE-Benachrichtigung_2_SH00001SEN_30

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10. Click the  button to close the Available variables legend.
11. Select the desired limit from the PDL/PDE picklist.
12. The Language picklist can be edited as soon as the PDL/PDE has been selected.
13. Select the desired language from the Language picklist.
14. The standard text template appears as soon as the language has been selected:

PDL-PDE-Benachrichtigung_3_SH00001SEN_30

15. Click the M button above the text box if you want to change the text in the box. The

text box appears in the editing mode:

PDL-PDE-Benachrichtigung_Textfeld_SH00001SEN_30

You can enter a maximum of 500 characters in the text box. The difference between
the maximum number of characters and the number of characters already used isindicated under the text box.
16. Click the b button above the text box to display the Available variables legend.
17. Edit the text box: enter the number of the variable from the legend along with the curly

brackets and individual text if needed. You can enter multiple variables.

18. Click the  button to close the Available variables legend.
19. Click the Ǉ Show preview button to see a preview of the text of the PDL/PDE

notification:

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PDL-PDE-Benachrichtigung_Vorschau_SH00001SEN_30

20. Click the  button to close the preview window.
21. If necessary, click the + Reload default template button to discard the changes andload the default template.

22. Click ¼ to save your entries in the text box. Click  to abort the process.
23. Click ¼ to save your entries in the PDL/PDE notification tab. Click  to abort theprocess.

14.8

Set up an e-mail connection

Only people whose user role is configured as System administrator can set up e-mailconnections.
You can use this menu item to set up the e-mail connection for incoming and outgoing emails under SupplyCare.
The Outgoing e-mail connection is used to send events by mail to the user in question.
The Incoming e-mail connection is used to collect e-mails from the gateways.
1. Click the System administration menu in the Navigation window.
2. Click the E-mail connection menu item.
3. The following view is displayed in the Application window:

PS0000866aen_30

4. In the Outgoing tab you can configure the e-mail connection to an e-mail server foroutgoing e-mails from SupplyCare.

5. Click the M button.
6. The Outgoing tab is displayed in the edit mode.

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PS0000863aen_30

7. Here, enter the corresponding data for the e-mail connection for the outgoing e-mails,

such as:– E-Mail Server (obligatory)– E-Mail Server Port (obligatory)– E-Mail address of sender (obligatory)– User Name
– Password– Use SSL: Enable or disable encryption– Admin E-Mail (obligatory): Alarm messages are sent to this e-mail address → ä 202.
8. Click ¼ to save your entries. Click  to abort the process.
1. Select the Incoming tab. Here you configure the e-mail connection to an e-mail server

from which the gateway e-mails are collected.

2. Click the M button.
3. The Incoming tab is displayed in the edit mode.

PS0000864aen_31

4. Mail access (obligatory): Select a mail access to be configured. Options:– Mail server (POP3/IMAP)– Microsoft 365 Mail
Mail server (POP3/IMAP)
This configuration is the standard way how to configure incoming mail traffic.
5. The relevant data for the e-mail connection for incoming e-mails are entered here:– E-Mail protocol (obligatory). The options POP3 and IMAP are available. POP3 is set as
standard. When IMAP is selected, the setting for the mail server port is adapted
automatically.
– E-Mail server (obligatory)– E-Mail server port (obligatory)– User name (obligatory)– Password (obligatory)– Local mail store (obligatory)
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SupplyCare Enterprise– E-mail backup folder (optional)– Interval (in minutes) (obligatory)
6. Activate the Enabled check box.
7. Click ¼ to save your entries. Click  to abort the process.

Testing the e-mail connection:
1. Click Test.
2. If the e-mail connection has been set up correctly, the message "The connection test was

successful" is displayed.

3. The e-mail server is queried at regular intervals (in minutes).

Konfig_Mail_in_365_EN

Microsoft 365 mail accountThis configuration is specific for the case that incoming mail traffic shall be done via a
Microsoft Azure 365 mail account.
5. Enter the relevant data for e-mail connection via Microsoft Azure 365 mail account:– User (obligatory): User name used for the Microsoft Azure 365 authentication.
– Client ID (obligatory): Client identification information, generated for the Microsoft Azure
365 mail account by registering your application in Azure AD.
– Client Secret (obligatory): Secret for the client used during the authentication phase,
generated for the Microsoft Azure 365 mail account.
– Tenant ID(obligatory): ID of the tenant used during the authentication phase, generated
for the Microsoft Azure 365 mail account.
– Use proxy: must be check if a proxy is used and configurated in SupplyCare for HTTPS
requests.
– Local mail store (obligatory)– E-mail backup folder (optional)– Interval (in minutes) (obligatory)
6. Activate the Enabled check box.
7. Click ¼ to save your entries. Click  to abort the process.

Testing the e-mail connection:
1. Click Test.
2. If the e-mail connection has been set up correctly, the message "The connection test was

successful" is displayed.

3. The e-mail server is queried at regular intervals (in minutes).

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14.9

Creating new gateways, configuring gateways andreplacing gateways – Gateway configuration menu

Only people whose role is configured as System administrator or Local systemadministrator can create, configure and replace gateways.
If the measured values get into the application via the communication version "e-mail", thesegateways are automatically listed by SupplyCare. Via the New Gateways menu item thegateways are linked with SupplyCare (→ ä 206).
1. In the Navigation window, click the System administration menu.
2. Click the Gateway configuration menu item.
3. Click the " button.
4. The Gateway details tab is displayed in the edit mode. If no gateways have been createdyet, the following view appears in the application window:

PS0000867aen_30

If gateways have already been created, the previously created gateways are displayed asfollows:

PS0000869aen_30

For creating new gateways → ä 188.
For configuring gateways → ä 188.
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14.9.1Creating new gateways

1. In the Navigation window, click the System administration menu.
2. Click the Gateway configuration menu item.
3. Select the Gateway details tab.
4. Click the " button.
5. The tab is displayed in the edit mode.

PS0000868aen_30

6. Enter a name in the Name field.
7. If necessary, enter a description in the User Description field.
8. Via the Type field, select the gateway used. You can choose between the following

gateways:

Gateway

Communication

E+H OPC - Endress+Hauser

Additional information
Select this gateway type to configure theEndress+Hauser OPC Bridge in SupplyCare
Enterprise

Ecograph T – Endress+Hauser

Internet

FXA320 – Endress+Hauser

Internet or e-mailvia cellular network or Ethernet

FXA42 – Endress+Hauser

Internet or e-mailvia cellular network, WLAN or Ethernet

FXA520 – Endress+Hauser

Internet or e-mailvia cellular network or Ethernet

FXA720 – Endress+Hauser

Internet

Memograph M – Endress+Hauser

Internet

NXA820 – Endress+Hauser

Internet

HG1plusInternet

via Ethernet
To configure NXA820 output data, see
BA00339G, Chapter The "System
Administration" menu, Subchapter
Tankvision Outputs

9. Click ¼ to save your entries. Click  to abort the process.
10. After saving, the gateway is displayed in the Gateways table.
11. Configure the gateway as described → ä 188.

14.9.2

Configure gateways

1. In the Gateways table, select the gateway you want to configure.
2. In the Application Window, the known data of the selected gateway are displayed in the

Gateway details tab. Depending on the gateway type, the tab may be slightly different
from the image shown.

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S32_SH00001SEN_0211_30

3. Click the M button.
4. The tab is displayed in the edit mode.

S32-2_SH00001SEN_0211_30

5. Change the entries in the fields Name and User description if necessary.
6. Click ¼ to save your entries. Click  to abort the process.
7. Select the Communication tab.
8. Click the M button.
9. The tab is displayed in the edit mode.

PS0000870aen_30

10. Select the communication version for the Gateway access field.
11. Additional fields are displayed on the tab depending on the communication version

selected.

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SupplyCare Enterprisea) Communication via Internet/Intranet (HTTP)

Communication_HTTP_SCE30_EN_30

Here, you specify the following data:– URL (obligatory): The URL is comprised of the IP address of the selected gateway and an
addition.
Example: IP address: http://192.168.1.1, plus addition: /index.xml
Together, they make up the complete URL: http://192.168.1.1/index.xml
The addition to the IP address is different from one type of gateway to another. Gatewaytypes and additions are listed in the table below.
– User (obligatory)– Password (obligatory for the gateway types NXA720 and FXA42)– Is using a proxy– Proxy host
– Proxy port
– Proxy user
– Proxy password– Retry interval (ms): Interval between retries if the attempt to establish a connection has
failed.
– Number of retries: number of retries if the attempt to establish a connection has failed.
– Timeout (sec): Time interval, during which SupplyCare attempts to set up an HTTP
connection. When the set time has passed, SupplyCare cancels the connection attempt.
The value is adjustable, the default value is 30 seconds.
Gateway

IP address (example)

Addition

E+H OPC – Endress+Hauser

http://192.168.1.1 → ä 215/index.html

Ecograph T

http://192.168.1.1/index.xml

FXA320

http://192.168.1.1/index.xml

FXA42

http://192.168.1.1/index.xml

FXA520

http://192.168.1.1/index.xml

FXA720

http://192.168.1.1/bin/index?page=2011

Memograph M

http://192.168.1.1/xml

NXA820

http://192.168.1.1/supplycare.esp

HG1plus

http://192.168.1.1/index.xml

Click ¼ to save your entries. Click  to abort the process.
With communication via Internet (HTTP), retrieval is carried out actively by SupplyCare andmanaged by the Scanning schedule → ä 191.
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Scanning schedule – Scheduling
If Internet (HTTP) has been selected as the mode of communication, you must specify ascanning schedule.
12. Click the Scheduling tab.
13. Click the M button.
14. The tab is displayed in the edit mode.

Kommunikation_T_2_SH00001SEN_30

15. Here, you can enter data on the scanning schedule such as:– Enable scheduling: the scheduling rule is enabled immediately as soon as the scanningschedule has been completed.
– Time zone
– Repetition rule: you can select a rule here.
Daily: possible to schedule by time or frequency.
Weekly on every...: possible to select the specific days and schedule by time or frequency.
– Schedule by: select time or frequency.
You can specify up to 12 scan times for the Time option. For the Frequency option, specify
an interval in hours and minutes and a start and end time for the scan.
The days on which a scan is executed are highlighted in color in the calendar. You can scroll
through the calendar on a month-by-month basis.
16. Click ¼ to save your entries. Click  to abort the process.
17. Click the Check connection button.

Please note that the connection check can take several minutes.
18. If the connection is fine, the message "Successfully tested" appears.
19. Click OK.
20. Click the M button. The tab is displayed in the edit mode.
21. Tick the Activate check box.
22. Click ¼ to save your entries. Click  to abort the process.

The measuring points that are connected to the configured gateway are read into SupplyCare
depending on the scheduling.
b) Communication by e-mailFor the communication variant "E-mail", the measured values reach the SupplyCare system
via incoming e-mails.

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Depending on the type of gateway used, there are monitoring options available:• Monitoring the criteria Number of incoming e-mails and Measuring value frommeasurepoint available/missing. This is the factory preset for all gateways.
In general, this option is sufficient.
• Extended monitoring: In addition to the preset monitoring, the measurepoints can also
be monitored with individually set time intervals. This option is only available for gateways
which support this function (e. g. Fieldgate FXA42).
SupplyCare displays the alarm message Bad measured data in the tank overview, if one of
the following conditions is fulfilled:• The gateway has sent not enough or too many e-mails to SupplyCare.
• In one of the e-mails, the data from a measurepoint are missing.
• The measuring interval set for a measurepoint (plus the set tolerance) has passed, but the
gateway has not delivered a measuring value.
Monitoring E-mails and measuring points
For the communication variant "E-mail", the measured values reach the SupplyCare system
via incoming e-mails.
The number of these incoming e-mails can be monitored and must lie within a certain range.
The count includes only the e-mails with a subject line that has a valid
three-digit code. Refer also the parameter "cm.dailyScanAmount.digitCodes", → ä 160.
The e-mail content is also analyzed for monitoring. SupplyCare examines wether therespective gateway has submitted data for all the measuring points that are connected to atank. If a measuring value is missing, SupplyCare generates an alarm message. By thismeans, a defect measurepoint can be found quickly.
Setting up the monitoring of incoming e-mails:

PS0000873ben_30

Here, you specify the following data:– Serial number (obligatory): Serial number of the gateway– Number of e-mails per interval [h]: E-mails expected for the specified interval (Interval
field). If the field remains empty or you enter the value "0", the number of incoming e-mails
is not monitored.
Refer also the parameter "cm.dailyScanAmount", → ä 160.
– Tolerance before warning: The tolerance defines the tolerance range for the number ofincoming e-mails. If the number of incoming e-mails is outside this range, an alarm
message is generated.
Refer also the parameter "cm.dailyScanAmount.tolerance", → ä 160.
– Interval [h]: Interval in which the number of incoming e-mails must lie within thespecified tolerance. If you enter the characters "- -" for the field, the number of incoming emails is not monitored.
Refer also the parameter "cm.dailyScanAmount.interval", → ä 160.
Example– Daily number of e-mails: 5– Tolerance before warning: 4
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System administration– Interval [h]: 24
If the number of incoming e-mails within 24 hours for this gateway (Fieldgates) is less than
1 or greater than 9, the status for this measured value is set to "No measured data" and thecorresponding icon is set for the tank overview (Tank workplace).
You can assign the default values for the fields Number of e-mails per interval [h],Tolerance before warning and Interval [h] for all new gateways to be created in the
System properties menu → ä 191.
Extended measurepoint monitoring
If a gateway is selected that can process individual measuring intervals for measurepoints(e. g. Fieldgate FXA42), then SupplyCare can also monitor the data transmission of themeasurepoints individually. Advantage: Data traffic can be reduced, because it is no longer
necessary to transmit data from all measurepoints with every e-mail.
Setting up extended measurepoint monitoring:

Komm_Mail_ExMon_SH00001SEN_32

1. Serial number (obligatory): Put in the gateway’s serial number.
2. Activate the check box Extended Monitoring.
12.
11.
10.
3. Click ¼ to save the entries. Click  to abort the process.
4. Select the Monitor Interval tab.

Standard values for extended measurepoint monitoring are put in.
Expected measuring interval (in min.): 1440 (corresponds to 1 e-mail per day),Interval tolerance (in min.): 60 (corresponds to 1 hour).
5. Click the M button. The tab is displayed in the edit mode.

Komm_Mail_MI_SH00001SEN_32

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6. Select a measurepoint.
7.
7. In the column Expected measuring interval (in min.), enter the interval at which a

new measurement value is expected to be present.

If the value zero is entered in the column Expected measuring interval (in min.), thenthe measurepoint monitoring is deactivated for this measurepoint.
8. Enter a value in the column Interval tolerance (in min.).

The tolerance value indicates for how many minutes the set interval can be exceeded
without an alarm message being generated.
12.
11.
10.
9. Click ¼ to save the entries. Click  to abort the process.

c) Redundant data sources
It is possible to switch between 2 redundant data sources. In case of failure of the primarydata source, the system switches automatically to the secondary data source.
Switching between 2 redundant data sources automatically is only possible between
SupplyCare Enterprise and Tankvision Professional.

Communication_Redundant-data-sourcesEN_30

Here, you specify the following data:– Activate secondary Enable this check box to activate a secondary gateway for a redundantdata source.
– URL (obligatory): → ä 190– User (obligatory)– Password– Retry interval (ms): Interval between retries if the attempt to establish a connection has
failed.
– Number of retries: number of retries if the attempt to establish a connection has failed.
– Timeout (sec): Time interval, during which SupplyCare attempts to set up an HTTP
connection. When the set time has passed, SupplyCare cancels the connection attempt.
The value is adjustable, the default value is 30 seconds.
– Currently polling Shows the currently active connection. Allows manual switch between
the Primary and Secondary data source.

14.9.3Replacing a gateway

1. Replace the gateway in your system.
2. In the Navigation window, click the System administration menu.
3. Click the Gateway configuration menu item.
4. The following is displayed in the Application window:

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PS0000869aen_30

5. In the Gateways table, select the gateway you wish to replace.
6. The Gateway details tab opens in the application window:

S37_SH00001SEN_0211_30

You must take the mode of communication into consideration to be able to replace analready configured gateway with a new gateway.
• Communication by Internet (HTTP):
When replacing gateways where the mode of communication is Internet (HTTP), you must
configure the appropriate settings for the new gateway on the Communication tab.
• Communication by E-mail:When replacing gateways where the mode of communication is E-mail, you must enter
the serial number (unique ID) of the new gateway in the Serial number field on theCommunication tab.
7. Click the ß Replace gateway button. Using the HTTP communication a connection to

the new gateway is established and the Unique ID in the system is replaced by the newone.
The new gateway is now implemented in SupplyCare Enterprise and assumes theexisting tasks of the gateway it replaced.

14.10 Configuring manual values
Only people whose user role is configured as System administrator or Local systemadministrator can configure manual values.
Before it is possible to configure manual values, this function must be enabled insystem properties first → ä 163.

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Once a value is set to Manual it can not be switched back into Measured.
Whenever a measurement is received from the gateway whose status is not Manualthe data source of the concerning measure point is set to Measured.
1. In the Navigation Window, click the System administration menu.
2. Click the Gateway configuration menu item.
3. Select a gateway in the Gateways table. The Devices table shows the devices belonging

to the gateway.

4. Select a device in the Devices table. The Measuring points table shows the measuring

points belonging to the device.

5. In the Measuring points table, select the measuring point you wish to give a manual

value to.

6. The following detail view is displayed in the Application Window:

Manual_data_configuration_1_SH00001EN_30

7. Click the M button.
8. From the picklist Data source you can now select wether the measure point is

Measured or Manual. If you select Manual then the Manual value field appears. The
displayed value represents the last measured value. You can now enter a value of max.
32 digits.

Manual_data_configuration_2_SH00001EN_30

9. Click ¼ to save your entries. Click  to abort the process.

14.11 Assigning a measuring point to a tank
Only people whose user role is configured as System administrator or Local systemadministrator can assign a measuring point to a tank.

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1. In the Navigation window, click the System administration menu.
2. Click the Gateway configuration menu item (→ ä 187).
3. Select a gateway in the Gateways table. The Devices table shows the devices belonging

to the gateway.

4. Select a device in the Devices table. The Measuring points table shows the measuring

points belonging to the device.

5. In the Measuring points table, select the measuring point you wish to assign to a tank.
6. The following detail view is displayed in the Application window:

Messpunkt-Details_SH00001SEN_30

7. Click the M button.
8. You can now enter the following information on the device:– Name (obligatory)– Unit (for application) (obligatory): Select an engineering unit from the list.
– User description– Linearization table name: A previously created linearization table can be selected here(→ ä 135). After the name of the linearization table has been selected, it is automaticallyfilled with values for the Index, Input level and Input volume.
– Unit (for scaling) and Linearization (for scaling): After the Linearization table has
been activated, a second linearization can be selected. The Scaling table is activated by
selecting a Unit (for scaling) and making a selection in the field Linearization (forscaling). Unit (for scaling) corresponds to the unit to be used for scaling. After
Linearization (for scaling) has been selected, the Scaling table is automatically filledwith values for the Index, Input and Scaled.
The Scaling table is required for example when a measuring device delivers a number only.
The inventory level is then derived from the Linearization (for scaling) and the associatedvolume from a further linearization of the level value. For example:

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Messpunkt-Details_3_SH00001SEN_30

9. The following data are read in by the device and cannot be changed:– Unique ID– Unit (from device)– Last Measured Value
Click the loupe  to open a pop-up window that displays the last 15 measurements(rawdata) for the selected measuring point.
– Device Tag– Description– Measuring Point Tag
10. Click ¼ to save your entries. Click  to abort the process.
11. Select the Assign measuring points to tag tab.

The tab cannot be selected until you have entered the values for the Name andEngineering unit (for application) fields in the Measuring point details tab.

12. Click the M button. The tab is displayed in the edit mode.

Messpunkt_zu_Tank_zuweisen_SH00001SEN_30

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In this tab, you have the ability to either select a tank created earlier or create a new tank.

14.11.1 Selecting a tank created earlier
1. Select a tank created earlier in the Tank name field. If the selected tank is a standard

type of tank, the Standard tank check box is automatically enabled. If the tank is a
recycling tank, the Recycling tank is enabled.

2. If a description has already been stored for the selected tank, the description appears

automatically in the Tank notes field. You can add a description in the Tank notes field.
Each measuring point can be assigned only once at most to a tank.
If no unit has been set for the tank, the Unit (for application) is taken as the tank unit
when assigning a primary measuring point (→ ä 196).
You can assign a primary measuring point to a tank only if the tank and the measuring
point have compatible engineering units (e.g. length, volume, weight units etc.). If
compatible engineering units are not used for the tank and measuring point, an error
message is displayed.
The secondary values which you assign to the tank here are displayed under the Tank
menu item in the Secondaries tab.

Messpunkt_zu_Tank_zuweisen_2_SH00001SEN_30

3. Click the ¥ button, to assign the measuring point to the tank as a main measuring

value (primary) or as a secondary.

Messpunkt_zu_Tank_zuweisen_3_SH00001SEN_30

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4. You can delete the existing assignment using the Ǚ button.
5. Click ¼ to save your entries. Click  to abort the process.

14.12 Use GPS data as location
Only people whose user role is configured as System administrator or Local systemadministrator can assign measure points to tanks and thus prepare the use of GPS data
for location.
Activate/deactivate Use GPS data as location: Activate the check box Use GPS data as
location in the Tankdetails tab. Path: Menu Configuration >Menu point Tank > Tab
Tankdetails.
By means of a GPS tracker fixed to the tank and transmitting data to the gateway, the up todate location of the tank can be determined anytime and be displayed in SupplyCare. The
GPS coordinates are updated automatically in SupplyCare like other measurement data.
The automatic tank location update via GPS is especially useful for mobile tanks.
The GPS coordinates latitude and longitude are transferred from the gateway to SupplyCareas separate measure points and can be assigned there to the relevant tank.
The GPS coordinates of a location address, which is assigned to a tank, are separate
properties of the location. They are not altered if GPS data that come from a GPS
tracker are used optionally as tank location.
More features of GPS location:• This feature cannot be configured for aggregated tanks or objects.
• GPS coordinates are only actually displayed, not stored anywhere. As a consequence, theGPS coordinates cannot be saved as a history.
• Tanks are also equipped with GPS coordinates via location assignment, which arecalculated based on the location address. These GPS coordinates are written over when the
check box Use GPS data as location in the Tankdetails tab is activated and the GPS
coordinates from the GPS tracker are displayed. When the check box is deactivated again,
the GPS coordinates of the location address are shown again.
• Number format for GPS data expected by SupplyCare: floating point numbers.

14.12.1 Assigning GPS data to a tank
Preparations
1. Equip the tank with a commercial GPS tracker.
2. Connect the GPS tracker to a gateway.

Select gateway, device and measure point
1. In the Navigation Window, click the System administration menu.
2. Click the Gateway configuration menu item.
3. Select the gateway in the Gateways table which is connected to the GPS tracker. The

Devices table shows the devices belonging to the gateway.

4. Select the GPS tracker in the Devices table. The Measure points table shows themeasure points belonging to the device.

5. In the Measure points table, select the measure point which contains the GPS

coordinates for the Latitude degrees indication.

The designations for devices and measure points in the following images are only
examples!

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Messpunkt_zu_Tank_GPS_SH00001SEN_33_1

The following detail view is displayed in the Application Window:

Messpunkt_zu_Tank_GPS_SH00001SEN_33_2

Configuring a measure point
1. Click the M button. The tab is displayed in the edit mode.
2. Enter the following data for this measure point:– Name (obligatory)– Unit (for application) (obligatory): Select the unit ° (degrees) from the list.
– Measuring point tag User description– More information → ä 196.
3. Click ¼ to save your entries. Click  to abort the process.
4. Repeat the steps for the measure point that contains the GPS coordinates for theLongitude degrees indication. The two measure points for degrees latitude and degrees
longitude bear the newly assigned names and data now.

Assigning a measure point
1. In the Measure points table, select the measure point you want to assign to the tank.

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2. Select the Assign measure points to tank tab and click the M button. The tab isdisplayed in the edit mode.

3. In the field Tank name, select a tank that has been already created or create a new tankby means of the Tank setup wizard → ä 95.

Messpunkt_zu_Tank_GPS_SH00001SEN_33

4. Click the ¥ button to assign the measure point to the tank as Latitude (GPS) or

Longitude (GPS). Repeat the process for the second value.

5. Click ¼ to save your entries. Click  to abort the process.

If there have been other measure points assigned for GPS data already, the old
assignment must be deleted before measure points can be assigned anew.
Deleting assignment of measure points with GPS data to a tank
1. In the menu Configuration, select the menu point Tank and select the tank in question.
2. In the Tankdetails tab, deactivate the check box Use GPS data as location and save thechanges.

3. In the menu System administration, select the menu point Gateway configuration

and, via the stepping stones gateway and device, select the measure point which is to be
replaced with the new one.

4. In the tab Assign measure points to tank, click the M button to change to edit mode.

Then click the Ǚ button to delete the existing assignment.

5. Click ¼ to save your entries. Click  to abort the process.

14.13 Displaying and editing system alarms
Alarm messages are generated at technical problems.
Only people whose user role is configured as System administrator or Local systemadministrator can process alarm messages.
If the Alarm by mail field in the User roles tab in the User menu item has beenenabled for a user, the alarm message is also sent to this user's e-mail address.
1. Click the System administration menu in the Navigation window.
2. Click the Alarm menu item.
3. The following is displayed in the Application window:

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PS0000892ben_30

The  button in the table header opens a context menu. This context menu is used
to show and hide the following columns in the overview: Status, Message, Createddate & time, Updated date & time, Items Affected, Priority,Message Number,Comment, Category and Resubmission date.
The digits in the Priority column have the following meanings: 1 – Major / Critical, 2– Warning and 3 – Information. Alarms with priority "1" can be automaticallyconfirmed by the system.
4. In the lower section of the application window, select the Alarm Details tab.
5. Click the M button.
6. The tab is displayed in the edit mode.

PS0000893aen_30

7. You can now carry out the following:– Acknowledged Status: Acknowledge the alarm.
– Done Status: set the alarm to the Done status.
– Comment: add a comment.
8. Click ¼ to save your entries. Click  to abort the process.
9. You can view the history for an alarm by means of the Alarm history tab. The timestamp, status, message, comment and the user who edited the alarm are displayed here.

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MessagenumberAlarm

Description

Measures11101

Folder Scanner failed. <+ErrorMessage>

Unexpected error while executing the"FolderScanner" service.

For further information, see<ErrorMessage> information.

11102

Folder Scanner failed. Gateway not found:<+Message>

Check whether the gateway exists in theError while executing the "FolderScanner"
application.
service.
During a gateway query, the gateway data
were not loaded correctly from the database.

11103

Folder Scanner failed. Folder not found:<+Message>

Error while executing the "FolderScanner"service. The "New gateway" directory could
not be found during the procedure.

11151

Folder Scanner failed. Gateway changed.

Replace gateway.
Error while executing the "FolderScanner"service. The gateway has been replaced. The Reset gateway unique ID via GUI.
gateway type or the gateway unique ID havechanged e.g. due to a device change.

11152

Folder Scanner failed. Gateway Id is missing. Error while executing the "FolderScanner"service. The gateway unique ID was nottransmitted with the measured value.

–

11153

Folder Scanner failed. Gateway tag is
missing.

–

11154

–
Folder Scanner failed. Invalid Source or XML. Error while executing the "FolderScanner"service. The transmitted XML measured data
are invalid or not correct.

11156

Folder Scanner failed. Invalid date format.

Error while executing the "FolderScanner"service. An invalid date format wastransmitted with the measured value.

11157

Folder Scanner failed. Device Id is missing.

–
Error while executing the "FolderScanner"service. Gateway ID is missing / the gateway
unique ID was not transmitted with themeasured value.

11201

ScanEmails failed. <+ErrorMessage>

Unexpected error while executing the"ScanEMails" service.

For further information, see<ErrorMessage> information.

11202

E-Mail Server not available

E-mail server is not available.

In the E-mail connection (incoming)
menu, check if the e-mail server is set up
correctly. Check the settings with an
external e-mail client such as Outlook/
Express or Thunderbird.

11351

ScanGateway failed. Gateway changed.

Replace gateway.
Error while executing the "ScanGateway"
service. The gateway has been replaced. The Reset gateway unique ID via GUI.
gateway type or the gateway unique ID havechanged e.g. due to a device change.

11352

ScanGateway failed. Gateway Id is missing.

Error while executing the "ScanGateway"
service. The gateway unique ID was nottransmitted with the measured value.

–

11353

ScanGateway failed. Gateway tag is missing. Error while executing the "ScanGateway"
service. The gateway day was nottransmitted with the measured value.

–

11354

ScanGateway failed. Invalid Source or XML.

–
Error while executing the "ScanGateway"
service. The transmitted XML measured data
are invalid or not correct.

11355

ScanGateway failed. No valid OPC
configuration file for the current gateway
found.

Error while executing the "ScanGateway"
service. No valid OPC configuration file forthe current Gateway found.

Check the settings in the gateway
configuration.

11356

ScanGateway failed. Invalid date format.

Error while executing the "ScanGateway"
service. An invalid date format wastransmitted with the measured value.

–

204

Error while executing the "FolderScanner"service. The gateway day was nottransmitted with the measured value.

Check the settings of the parameters (keys)"cm.newGateway.name" and"cm.newGateway.store" in the "System
Properties" menu.

–

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MessagenumberAlarm

Description

11357

ScanGateway failed. Device Id is missing.

–
Error while executing the "ScanGateway"
service. Gateway ID is missing, or the
gateway unique ID was not transmitted withthe measured value.

11601

AccountingReport failed. <+ErrorMessage>

Unexpected error while executing the"AccountingReport" service.

11701

Check number of e-mails failed.
<+ErrorMessage>

Unexpected error while executing the "Check For further information, see
number of e-mails" service.
<ErrorMessage> information.

11702

Too few measurements.

While executing the "Check number of emails" service, the following missing
gateway scans were identified.

11703

Too many measurements.

For further information, see the comment inWhile executing the "Check number of emails" service, too many gateway scans were the alarm message.
identified.

11801

Check expected gateway scan failed.
<+ErrorMessage>

Unexpected error while executing the"CheckExpectedGatewayScan" service.

11802

Gateway scan missing.

Check Log-File.
While executing the"heckExpectedGatewayScan" service, missing
gateway retrievals were identified.

11901

Check Gateway, Device, Measurepoint state
failed. <+ErrorMessage>

Unexpected error while executing the"GatewayDeviceMPState" service.

For further information, see<ErrorMessage> information.

11902

Gateway <status (error|warning)>

While executing the"CheckGatewayDeviceMeasurepointState"service, a gateway with the status "nicht in
Ordnung" was found.

Eliminate gateway error.

11903

Device <status (error|warning)

While executing the"CheckGatewayDeviceMeasurepointState"service, a device with the status "nicht in
Ordnung" was found.

Eliminate device error.

11904

Measurepoint <status (error|warning)>

While executing the"CheckGatewayDeviceMeasurepointState"service, a measuring point with the status"nicht in Ordnung" was found.

Eliminate measuring point error.

12001

Check Tanks failed. <+ErrorMessage>

Unexpected error while executing the"CheckTanks" service.

For further information, see<ErrorMessage> information.

12201

GarbageCollector failed. <+ErrorMessage>

Unexpected error while executing the"GarbageCollector" service.

For further information, see<ErrorMessage> information.

12301

ReportGenerator failed. <+ErrorMessage>

Unexpected error while executing the"ReportGenerator" service.

For further information, see<ErrorMessage> information.

12401

Resubmission Job failed. <+ErrorMessage>

Unexpected error while executing the"Resubmission" service.

For further information, see<ErrorMessage> information.

12501

Forecast calculation Job failed.
<+ErrorMessage>

Unexpected error while executing the"Forecast calculation" service.

For further information, see<ErrorMessage> information.

12601

Replenishment event Job failed.
<+ErrorMessage>

Unexpected error while executing the"Replenishment event" service.

For further information, see<ErrorMessage> information.

20101

Unable to send an E-Mail.

E-mails are not being sent correctly.

In the E-mail connection (outgoing) menu,
check if the e-mail server is set up correctly.
Check the settings with an external e-mailclient such as Outlook/Express. For further
information, see the "sce-mail.log" logfile.

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For further information,see <ErrorMessage> information.

For further information, see the comment in
the alarm message.

For further information, see<ErrorMessage> information.

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14.14 E-mail error messages
In specific cases, e-mail error messages are sent to the administration e-mail address thathas been entered in the Admin e-mail field (System administration menu, E-mailconnection menu item, Outgoing tab).
Content of error message

Description

Wrong gateway typeThe gateway type that has been specified in the menu Systemadministration, menu item Gateway configuration, tab Gateway details,
field Type does not correspond to the gateway type specified in the gateway
e-mail.

Unique ID in e-mail is missing

The e-mail does not contain a unique gateway ID.

Mail too large

The e-mail exceeds the size in kilobytes specified in the menu Systemadministration, menu item System properties, tab System properties, key
cm.mail.max.size.KB, field Value.

Invalid mail structure

The e-mail structure cannot be interpreted by SupplyCare.

14.15 Faulty measured data
In the Workplace – Tank menu, the status of the tanks and the aggregated tanks isdisplayed. In addition to the statuses "OK" (green), "Plan point reached" (yellow)", "Ship point
reached" (orange), "Safety stock reached" (red), "Out of service", there is also the status "Badmeasurements" (→ ä 22).
The following events result in the "Bad measurements" status:• No main measuring value (primary value) is assigned to the measuring point.
• The time stamp of the measured value is older than the last retrieval by the "Gatewayscheduler" service.
• Too many e-mails have arrived.
• Too few e-mails have arrived.
• The XML tag "vstslvl" shows the error levels 1 (warning) or 2 (error).
XML is the abbreviation for "Extensible Markup Language". XML is a markup language
used to display hierarchically structured data in the form of text data. XML is used among
other things for the platform- and implementation-independent exchange of data
between computer systems.

14.16 Creating new gateways – for communication via email
In the New gateways table, all gateways are listed that have sent an e-mail to SupplyCare
and whose "Unique ID" is not yet known to SupplyCare. This list enables you to transfer thelisted gateways to the system. As soon as you have accepted a gateway, it is deleted from the
New gateways table. You configure the gateway via the Gateway configuration menu item.
Only people whose user role is configured as System administrator can view the New
gateways menu item and include gateways.
This menu item is not available to users whose user role is configured as Local systemadministrator. However, local system administrators can create, configure andreplace gateways via the Gateway configuration menu item (→ ä 187).
For e-mail server querying to take place, the Enabled check box must be enabled under
the E-mail connection, incoming menu item. The e-mail server is queried at regularintervals (in minutes).
1. In the Navigation window, click the System administration menu.
2. Click the New gateways menu item.
3. The following is displayed in the Application window:

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PS0001015en_30

4. A table with the following columns is displayed in the upper section of the Application

window:– Name: is assigned automatically in the application.
– Unique ID: e.g. serial number of the gateway.
– Tag: is assigned automatically in the application.
– Description: e.g. location.
– Type: type of gateway.
The name can be either a "Unique ID", a "tag" or a combination of both. People whoseuser role is configured as System administrator can make the settings for this in the
System settings menu item, System properties tab (cm.newGateway.nameparameter, → ä 161).
Open the context menu in the table header via the  button. This context menu
allows you to display and hide the following additional columns in the Application
window and generally change the order of the columns:
Number: Indicates the number of e-mails which have been sent by a gateway toSupplyCare since the first e-mail was received.
Time stamp (received): Contains the time stamp of the last e-mail received by
SupplyCare, with the time converted to the time zone which was selected in the Profile
menu, User preferences menu item, Time zone field.
Time stamp (XML): Contains the time stamp that was included in the XML of the laste-mail received by SupplyCare, with the time converted to the time zone which wasselected in the Profile menu, User preferences menu item, Time zone field.
5. In the Selection column, enable the check box

include in the Gateway configuration menu item.

for the gateway that you wish to

6. Click the button Include all selected gateways, to include these in the Gateway

configuration menu item.

Using the Delete selected gateways button, you can delete from the list the gateways
selected in the Selection column.

14.17 Writing and sending messages (messaging)
Only people whose user role is configured as System administrator or Local systemadministrator can write and send notification messages.
Users with the System administrator or Local system administrator user role can send to
all SupplyCare users a message. A message from the system administrator is displayed thenext time the user logs on.
1. Click the System administration menu in the Navigation window.
2. Click the Messaging menu item.
3. The following view is displayed in the Application window:

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PS0001011en_30

4. Click the M button.
5. The tab is displayed in the edit mode.
6. Fill in the following fields:– Subject (obligatory)– Message
7. Click ¼ to send the e-mail. Click  to abort the process.

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Maintaining a profile

15

Maintaining a profile

15.1

Maintaining a user profile

Each person has the possibility to change his/her user profile.
1. Click the Welcome <user name> menu in the Navigation window.
2. Click the User profile menu item.
3. Select the User profile tab.
4. The following is an example of what is displayed in the Application window:

PS0000818aen_30

5. Click the M button.
6. The tab is displayed in the edit mode.
7. Make your changes. You can change the fields with a white background, e.g. Name andE-mail address.

8. Click ¼ to save your changes. Click  to abort the process.
9. The Tank group assignment tab shows you what tank groups you are assigned to.

S109-2_BA00055SEN_0211_30

The tank group assignment can only be changed by people with Master data user rolein the Tank groups menu item.
10. The My tank view tab shows all the tanks and aggregated tanks which you can access

via the assigned tank groups.

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S110_BA00050SEN_0211_30

11. Click the M button.
12. The tab is displayed in the edit mode.
13. Enable the check boxes of the tanks that should be shown in the My tank view

workplace.

14. Click ¼ to save your changes. Click  to abort the process.

15.2

Changing a password

1. Click the Welcome <user name> menu in the Navigation window.
2. Click the User profile menu item.
3. Select the User profile tab.
4. Click the Change password field.
5. The following is displayed:

PS0000884aen_30

6. Click the M button.
7. The Change password form appears in the edit mode:

PS0000885aen_30

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8. Enter your existing password and your new password. Reconfirm your new password.
9. Click ¼ to save your changes. Click  to abort the process.

15.3

Selecting and changing user preferences

Only people with Read only, Scheduler or Operator configured as their user role canchange the user preferences.
1. Click the Welcome <user name> menu in the Navigation window.
2. Click the User preferences menu item.

Benutzereinstellungen_BA00050SEN_31

3. Click the M button.
4. The tab is displayed in the edit mode.
5. Click the ÷ø button of a field to choose an option or change a setting.
6. Click ¼ to save your changes. Click  to abort the process.

15.3.1

Description of the filters (fields)"Tank group filter" filter
The tank group selected here is displayed after login in the Workplace – Tank menu.
"Time zone" filter
The time zone selected here is used in the following areas of the program:Endress+Hauser

Menu

Description

Workplace – Tank

• "Notes and files" tab• "Event details" tabWorkplace – My tank view

• My tank view• "Notes and files" tab• "Event details" tabWorkplace – Event• "Event" table• "Event details" tab• "Event history" tabConfiguration – Tank

• "Tank notes" tabConfiguration – Aggregate tank• "Tank notes" tabConfiguration – Location• "Location notes" tab211

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SupplyCare Enterprise"Default time zone" filter
The time zone filter selected here is displayed in the Time zone picklist in the Tank, My
tank view, Event and Scheduling workplaces. You can select the following values:• Empty: the Location value is displayed in the Tank, My tank view and Schedulingworkplaces. User preference is displayed in the Event workplace.
• Location: the Location value is displayed.
• User preference: the selected time zone is displayed. The value "UTC+00:00" is displayed
if the time zone is empty.
• UTC: the value "UTC+00:00" is displayed. UTC is short for "Universal Time Coordinated".
Unit filters
If you selected Mass, Volume, Length, Density, Pressure or Temperature for the tank unit,
the unit selected here is used in many spots of the program. These spots are listed in thefollowing table.
Menu

Description

Workplace – Tank

• "Tank" table• "Inventory chart" tab• "Tank details" tab• "Event details" tab• "Download history" tabWorkplace – My tank view• "My tank view" table• "Inventory chart" tab• "Tank details" tab• "Event details" tab• "Download history" tabWorkplace – Event• "Event details" tab• "Inventory chart" tab• "Tank details" tab, "Unit" field.

Workplace – Scheduling• "Planning" table• "Plan delivery/disposal" tab• "Planned delivery/disposal" tab• "Overview" tabWorkplace – Analysis• "Analysis" table• "KPIs" tab• "Outflow/Inflow" tab• "Chart hourly" tab• "Chart daily" tab"Language" filter
The Language selected here is used as the language for event and limit notifications, as well
as for the names of the columns in the header of a report.
"Default home page" filter
The default home page selected here is displayed in the application window following
successful login. If a splash screen image is used in the application window, the default home
page is displayed once the user clicks Next.

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16

Viewing the gateway report (Cockpit)
The Cockpit menu item is available to users whose user role is configured as Local
system administrator or System administrator.

This item displays all the gateways for which you have access authorization.
1. In the Navigation window, click the Cockpit menu.
2. Click the Gateway report menu item.
3. The following view is displayed in the Application window:

Gateway_Report_BA00055SEN_30

4. The following data are displayed for every gateway:– Gateway: name of the gateway– Unique ID: gateway unique ID– Device: name of the device that is assigned to the gateway– Measure point: name of the measuring point which is connected to the gateway– Tank: name of the tank which is connected to the measuring point– Assignment: assignment of the measured value. "1" for the primary value; "2", "3", "4", "5", "6","7", "8" and "9" for secondary values; "empty" if the measuring point is not assigned to any
tank– Location: location of the tank (if available)– Notes: empty or "x" if notes are available– Gateway access: communication version of the gateway– Aggregated tank: displays the tank name of the aggregated tank if the tank is assigned
to an aggregated tank.
5. Click the Ƨ button to export the table as an Excel file.
6. Click the M button to make notes on a tank.

Notes are assigned to the tank. Notes can only be made if a tank is assigned to thegateway.

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17

OPC Connection

17.1

Setting up OPC connection

As of Version 2.12 of the SupplyCare Enterprise, a new OPC Bridge is supplied with it. In
order to install it, please refer to the installation instructions of the OPC Bridge supplied in
the installation CD (BA01365S).
Configuring the OPC communication in SupplyCare is similar to configuring a Gateway.
1. Follow the same procedure as in chapter Creating new gateways → ä 188, selecting

the E+H OPC - Endress+Hauser option:

OPC_Connection_01_EN_30

2. Use the variant Communication via Internet/Intranet (HTTP).

OPC_Connection_02_EN_30

3. Click the M button. The tab is displayed in the edit mode.

Here, you specify the following data:– URL (obligatory): details see → ä 215.
– User (obligatory). The user name must identical with the input in the field User name in
OPC Bridge. In OPC Bridge, the field User name is located on the tab SupplyCare
Enterprise in the web server settings.
– Password: The password must be identical with the input in the field Password in OPC
Bridge. In OPC Bridge, the field is located on the tab SupplyCare Enterprise in the web
server settings.
– Is using a proxy– Proxy host
– Proxy port
– Proxy user
– Proxy password

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OPC Connection– Retry interval (ms): Interval between retries if the attempt to establish a connection has
failed.
– Number of retries: number of retries if the attempt to establish a connection has failed.
– Timeout (sec): Time interval, during which SupplyCare attempts to set up an HTTP
connection. When the set time has passed, SupplyCare cancels the connection attempt.
The value is adjustable, the default value is 30 seconds.
Click ¼ to save your entries. Click  to abort the process.
With communication via Internet (HTTP), retrieval is carried out actively by SupplyCare andmanaged by the Scanning schedule → ä 191.

17.2

URL for OPC Bridge

The location where OPC Bridge and SupplyCare are installed determines the correctcharacter string of the URL:
• OPC Bridge and SupplyCare Enterprise are installed on different computers. This is theregular case.
• OPC Bridge and SupplyCare Enterprise are installed on the same computer. This is the
exceptional case.

17.2.1

SupplyCare Enterprise and OPC Bridge installed on different
computers

If SupplyCare Enterprise and OPC Bridge are installed on different computers, the URL isformulated like this:
http://<IP address of the computer with OPC Bridge>:<OPC Bridge port>/index.html
Example:IP address of the computer with OPC Bridge: 192.168.1.1
OPC Bridge port (factory setting): 8080
URL: http://192.168.1.1:8080/index.html
OPC Bridge port configuration for SupplyCare Enterprise: Menu Settings > Tab SupplyCare
Enterprise > Button Webserver > Input field Port.

OPC_Bridge_Port_BA00055S_EN

Fig. 8:Endress+Hauser

Input page in OPC Bridge

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SupplyCare Enterprise and OPC Bridge installed on one
computer

Note that SupplyCare and OPC Bridge both have the port 8080 configured as standard
port. To enable proper communication, change the port on OPC Bridge (e. g. to 9000),
since it is not possible for both applications to serve data on the same port.
Optionally, the port can also be changed on SupplyCare Enterprise. As the port is set
when installing SupplyCare Enterprise, it is, however, complex to change the port
subsequently.
1. In the OPC Bridge settings, set a new port for the communication with SupplyCare

Enterprise, if you want to use a port different from port 8080.

Changing OPC Bridge port configuration for SupplyCare Enterprise: Menu Settings > Tab
SupplyCare Enterprise > Button Webserver > Input field Port.

OPC_Bridge_Port_BA00055S_EN

Fig. 9:Input page in OPC Bridge

If SupplyCare Enterprise and OPC Bridge are installed on one computer, the URL isformulated like this:
http://localhost:<OPC Bridge port>/index.html
Example:OPC Bridge port: 9000
URL: http://localhost:9000/index.html

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Extending the license and searching for updates

18

Extending the license and searching for
updates
If a backup is made of the computer on which SupplyCare Enterprise has been installed,
note the following: It is mandatory to make a new backup of this computer after everychange or action that involves the license.

18.1

Extending the license

A SupplyCare Enterprise license is issued for a max. number of tanks. Once this number isreached, you cannot set up more tanks.
If you want to set up more tanks, your license can be extended accordingly.
1. Contact your Endress+Hauser Sales Center.
2. Order the license extension that fits your need. Endress+Hauser extends your licenseand sends you a confirmation for the license extension.

3. Update your SupplyCare Enterprise license, when you have received the confirmation forthe license extension.

18.1.1

Update license (with internet connection)

If you have changed the details of your contract for this license with the Endress+Hauser
sales office (e.g. you have enlarged the number of tanks from 80 to 200), you must perform
a license update to activate these new details.
License enlargement does not require a new installation of the software.
The System administrator only can update the license.
To update the enlargement of the license, proceed as follows:
1. Click the Help menu item.

SCE30B_Installation_EN_032_30

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2. Click on License information.
3. Click on Update license.

To update the license, you need the access data of your account in the Endress+Hauser
Software Portal at: https://software-products.endress.com.
If you do not know the login information to log on to the software portal, please contact thelicensing authorities in your company.

SCE30B_Installation_EN_034_30

4. Click on Update license.

You will receive a confirmation when the license was successfully updated.

18.1.2Update license manually (without internet connection)

License enlargement dose not require a new Installation of the software.
Only the System administrator can update the license.
To update the enlargement of the license, proceed as follows:
1. Click the Help menu item.
2. Click on License information.
3. Click on Update license.

Note!
• To update the license, you need the access data of your account in the Endress+Hauser
Software Portal at: https://software-products.endress.com.
• If you do not know the login information to log on to the Software Portal, please contact
the licensing authorities in your company.
• The software recognizes that an online return of license is not possible. A dialog for
manual activation opens. Follow the instructions.

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Extending the license and searching for updates

SCE30B_Installation_EN_033_30

18.2

Changing the Software ID

Only the System administrator can change the Software ID.
The Software ID can only be changed on inactive licenses (i. e. during the Grace period).
If the license concerned is already activated, it must be returned before the Software ID
is changed. To return the license, click the button Return license (Help → License
information → Return license).
License enlargement does not require a new installation of the software.
To change the Software ID, proceed as follows:
1. Click the Help menu item.
2. Click on License information.
3. Click the button Change Software ID.

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SupplyCare Enterprise

SoftwareID_Aendern_BA00055SEN

4. Type in a valid and correct Software ID.

SoftwareID_Aendern_2_BA00055SEN

5. Click Activate now to activate SupplyCare Enterprise with the new Software ID and tosave the new Software ID.
Click Save to save the new Software ID without activating the software. Click Cancel toabort the process.

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18.3

Extending the trial period

Only the System administrator can extend the trial period.
In special cases, there’s an option to prolong the remaining time of your trial period license.
To prolong the trial period, proceed as follows:
1. Click the Help menu item.
2. Click on License information.

Testperiode_verlaengern_BA00055SEN_2

3. Click the button Extend Trial Period. A dialog window opens up:

Testperiode_verlaengern_BA00055SEN

4. Click the button Endress+Hauser Contact to get a list with contact addresses ofEndress+Hauser. Contact Endress+Hauser and ask for an Activation Code for extensionof the trial period of your SupplyCare Enterprise software.
Do not close the window with the displayed Installation ID. Endress+Hauser will ask
you for this Installation ID. Closing the window will render the actual Installation ID
invalid.
However, if you already closed the window, repeat the process to generate a new, valid
Installation ID.

5. Enter the Activation Code in the field Activation Code and click Save to confirm the new

Activation Code and start the extended trial period.
Click Cancel to abort the process.

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18.4

SupplyCare Enterprise

Searching for updates

SupplyCare offers the possibility to check whether there are any updates. If this is the caseand you want to update your version of SupplyCare Enterprise, please contact yourEndress+Hauser sales office.
1. Click the Help link in the header.
2. The following screen appears:

Updates_suchen_1_BA00055SEN_30

3. Click on Check for new versions.
4. A connection to the Endress+Hauser server is established and a web browser window

opens. Therein a message appears stating if there are any updates available.

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Delimiters in export and report formats

19

Delimiters in export and report formats

This chapter explains the right thousand and decimal delimiter formatting used in all the
Export or Reporting possibilities in SupplyCare.
• Excel Downloads Ƨ – The download is performed with Excel format (standard). When
opened in Excel, the report will be shown in the local Excel format system.
• Download history – The character which the download uses as the thousand/decimaldelimiter depends on the language setting selected in the browser.
• Notifications – The character which the notification uses as the thousand/decimaldelimiter depends on the language setting selected in User preferences.
• Reports – The character which the report uses as the thousand/decimal delimiter can beselected from a Drop down list in the Report Configuration.

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20

User roles and authorization
Several user roles can be assigned to one person at the same time.

Master data
Person with Master data configured as their user role are authorized to perform thefollowing:• Create, change and delete a user
• Assign a user role to users• Assign a tank group to a user
• Assign notifications to a user
• Change their own user profile• Create, change and delete a tank
• Assign a tank to a tank group• Create, change and delete an aggregated tank
• Assign an aggregated tank to a tank group• Create, change and delete tanktypes• Create, change and delete a location• Assign a tank to a location• Create, change and delete a company• Create, change and delete a product• Upload an existing linearization table• Create, change and delete linearization tables• Assign linearization tables to primary values• Create, change and delete a tank group• Assign a product to a tank
• Create, change and delete reports• Change the number of decimal places for a unit type
System Administrator
The System administrator is authorized to perform the following:• Create, change and delete a user
• Assign a user role to users• Assign a user to a tank group• Process alarm messages• Change system properties• Create and change a tank
• Assign a tank to a tank group• Create new gateways• Configure gateways• Assign a measuring device to a tank
• View logged on users, login reports, gateway, tank and contract reports• Configure contract-specific splash screen and information window• Determine contract-specific subject line for event messages• Set up e-mail connection• Write messages• Change their own user profile
Local system administrator
The Local system administrator has the following authorizations:• Configure gateways• Assign a measuring device to a tank
• Process alarm messages• Configure splash screen and information window• Determine subject line for event messages• Change their own user profile
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User roles and authorization

Read only
Person with Read only configured as their user role are authorized to perform the following:• View tanks (measured values)• View personalized tank view
• View tanks on a map (Google Maps)• View and save measured value history• View tank details• View location details• View tank service status• View events• Perform totaling• Change their own user profile• Make user preferences
Operator
The Operator is authorized to perform the following:• View tanks (measured values)• View personalized tank view
• View tanks on a map (Google Maps)• View and save measured value history• Analyze the history of existing measured values• View tank details• View location details• Change tank service status• View and edit events• View event history• Perform totaling• Change their own user profile• Make user preferences
Scheduler
The Scheduler is authorized to perform the following:• View tanks (measured values)• View personalized tank view
• View tanks on a map (Google Maps)• View and save measured value history• View notifications and status displays on planned disposals and deliveries• View tank details• View location details• View tank service status• View and edit events• Set the resubmission date
• View event history• Plan deliveries and disposals• Perform totaling• Change their own user profile• Make user preferences
Product-Tank-Assignment
Person with Product-Tank-Assignment configured as their user role are authorized toperform the following:• Change their own user profile• Assign an existing product to an existing tankEndress+Hauser

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Diagnostics and troubleshooting

21

Diagnostics and troubleshooting

21.1

General troubleshooting

1.

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Error: SupplyCare does not start when clicking on the SupplyCare Enterprise desktop
icon.
– Possible cause: Windows service SupplyCareEnterprise does not run. Maybe theoperation system has been updated automatically. While rebooting the system, theWindows service SupplyCareEnterprise has not been started again.
– Remedy: Start Windows services app, select Windows service
SupplyCareEnterprise, start service.
– Recommendation: Change the maintenance settings of the computer. Control
updates of the operation system manually instead of setting them to automatic.
– Possible cause: Tomcat binary file is missing (Location (Example): C:\Program Files(x86)\Endress+Hauser\SupplyCareEnterprise\apache-tomcat[x.x.x]\bin\tomcat[x].exe).
– Remedy: Copy the Tomcat binary file (tomcat[x].exe) from the SupplyCare
Enterprise installation DVD to the clipboard and insert it into the target directoryon the computer. Pay attention to copy the Tomcat binary file from the same DVD
which has been used to install the actual SupplyCare Enterprise version.
Tomcat binary file on the DVD:
[Path of CD drive]\Software\SCE30B\tomcat[x].exe.
Target directory on the computer (example):
C:\Program Files (x86)\Endress+Hauser\SupplyCareEnterprise\apache-tomcat[x.x.x]\bin\tomcat[x].exe.

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Index

Index
A

ADI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
ADO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Alarm. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Alarm history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Alarm messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Amount for planned delivery . . . . . . . . . . . . . . . . . . . . . . 38
Amount for planned disposal . . . . . . . . . . . . . . . . . . . . . . 38
Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Application window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Assign Measuring Points to Tank . . . . . . . . . . . . . . . . . 199
Assigning a measuring point . . . . . . . . . . . . . . . . . . . . . 197
Average daily inflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Average daily outflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Average delivery quantity . . . . . . . . . . . . . . . . . . . . . . . . . 83
Average disposal quantity. . . . . . . . . . . . . . . . . . . . . . . . . 83
Average inventory level. . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Average rate of usage . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Average safety stock reached . . . . . . . . . . . . . . . . . . . . . . 83

B

Bad measurement(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Basic jobs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Buyer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Buyer ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

C

Capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40
Changing a password. . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Changing aggregated tank-tank group assignment . . 119
Changing location-tank assignment . . . . . . . . . . . . . . . 126
Changing master data . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Changing product-tank assignment . . . . . . . . . . . . . . . 130
Changing tank-tank group assignment. . . . . . . . . . . . . 103
Changing user-tank group assignment . . . . . . . . . . . . . . 94
Chart daily. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Chart hourly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Commissioning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
E-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 192
Internet (HTTP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 191
Redundant data sources . . . . . . . . . . . . . . . . . . . . . . 195
Company . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Company details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Configuration manual values . . . . . . . . . . . . . . . . . . . . . 196
Configuration services . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Configuring aggregated tank freeze events . . . . . . . . . 120
Configuring freeze events . . . . . . . . . . . . . . . . . . . 104, 109
Configuring secondaries . . . . . . . . . . . . . . . . . . . . . . . . . 103
Constituent tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Copy delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Copy disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Creating new gateways . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Creating/setting up a report group . . . . . . . . . . . . . . . . 145
CSV reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Customer-specific unit. . . . . . . . . . . . . . . . . . . . . . . . . . . 143
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Daily basis. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Daily inflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Daily outflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Data source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Database backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Reimport . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Days until safety stock is reached . . . . . . . . . . . . . . . . . . 38
Days until the safety stock is reached . . . . . . . . . . . . . . . 82
Default time zone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Deleting a tank. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Deleting master data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Delimiters in export and report fomats . . . . . . . . . . . . 224
Delivery details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Delivery, Status management . . . . . . . . . . . . . . . . . . . . . 66
Designated use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
DI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Disposal details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Disposal, Status management . . . . . . . . . . . . . . . . . . . . . 66
DO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Download history. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
DSST . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

E

E-mail error message . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Event . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60, 64
Event details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42, 61, 64
Event history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Event notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Export and report fomats . . . . . . . . . . . . . . . . . . . . . . . . 224
Extending the license . . . . . . . . . . . . . . . . . . . . . . . . . . . 218

I

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5, 20
Incoming. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186
Inflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Inventory chart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38, 63

K

Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Key performance indicators . . . . . . . . . . . . . . . . . . . . . . . . 82
KPIs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

L

Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Latitude/Longitude (GPS) . . . . . . . . . . . . . . . . . . . . . . . . . 40
Level . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Limit notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179
Linearization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135–136
Linearization rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Linearization table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Changing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Creating . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Deleting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Uploading . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 138–139
Local system administrator . . . . . . . . . . . . . . . . . . . 18, 225
Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40, 81, 124
Location details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42, 124
Log off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

M

Gateway Configuration . . . . . . . . . . . . . . . . . . . . . . 187, 195
Gateway details . . . . . . . . . . . . . . . . . . . . . . . . . . . . 188, 196
Gateway report. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Gateways. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13, 187, 195

Manual values
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 196
Master data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18, 225
Maximum value. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Measure point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 201
Measure points . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202
Measuring points . . . . . . . . . . . . . . . . . . . . . . . . . . 197–198
Menu
Cockpit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
System administration . . . . . . . . . . . . . . . . . . . . . . . . . 18
Workplace . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Menu items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Menus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Messaging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Messpunkt überwachen . . . . . . . . . . . . . . . . . . . . . . . . . 194
Minimum value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Monitoring tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

H

N

F

Filter functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Forecast values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Short term forecasting . . . . . . . . . . . . . . . . . . . . . . . . 52
Free . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Free capacity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Freeze event details. . . . . . . . . . . . . . . . . . . . . . . . . . . 43, 61Freeze event notification . . . . . . . . . . . . . . . . . . . . . . . . 176
Frequency of deliveries . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Frequency of disposals . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
From date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

G

Historical values. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Holdup event details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Hourly basis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Hysteresis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40, 100

228

Navigation window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
New gateways . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Next planned delivery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Next planned disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Notes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Notes and files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
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Notification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34, 174
Number of deliveries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Number of disposals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

O

OPC Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Operator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18, 226
Optimum. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40
Out of service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38, 40
Outflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Outgoing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 185

P

Parameter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
PD . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
PD amount . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
PDL/PDE notification . . . . . . . . . . . . . . . . . . . . . . . . . . . 182
Picklist. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Plan delivery. . . . . . . . . . . . . . . . . . . . . . . . . . 54, 66, 69, 71
Plan disposal . . . . . . . . . . . . . . . . . . . . . . . . . 54, 66, 69, 71
Plan point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40
Planned delivery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Planned disposal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Planning type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Portal window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40, 82, 128
Product details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Products . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Product-Tank-Assignment . . . . . . . . . . . . . . . . . . . . . . . 226
Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210

R

Read only . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18, 226
Recycling tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39, 70
Refresh range . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55, 72
Report group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Reportgruppe anlegen/einrichten . . . . . . . . . . . . . . . . . 155
Reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

S

Safety icons. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Safety stock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40
Safety stock reached . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Scheduler . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18, 226
Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . 67, 69, 71, 192
SDT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Searching . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Searching for updates . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Secondaries. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48, 58, 103
Selecting/changing a user setting . . . . . . . . . . . . . . . . . 212
Setting the resubmission date . . . . . . . . . . . . . . . . . . . . . 65
Setting up e-mail notification . . . . . . . . . . . . . . . . . . . . 132
Ship point . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40
Software ID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 221
Standard delivery time . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Standard delivery time in days or hours . . . . . . . . . . . . . 40
Standard disposal time . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Standard tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39, 70
Starting the program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Endress+Hauser

Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Supplier. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
System Administrator. . . . . . . . . . . . . . . . . . . . . . . . . . . 225
System administrator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
System description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
System properties . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

T

Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Tank assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Tank details . . . . . . . . . . . . . . . . . . . . . . . . . 39, 63, 97, 117
Tank freeze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
Tank group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Tank group assignment . . . . . . . . . . . . . . . . . . . . . . . . . 210
Tank group filter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 212
Tank groups . . . . . . . . . . . . . . . 93, 98, 103, 119–120, 131
Tank holdup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Tank list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Tank name . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40, 81
Tank notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112, 119
Tank partners . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Tank service status . . . . . . . . . . . . . . . . . . . . . . . . . . . 42–43
Tank setup wizard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Tank shape. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Tank type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40, 121
Tanks at Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Technical improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Test event e-mail. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Time stamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38, 40
Time unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Time zone. . . . . . . . . . . . . . . . . . . . . . . . . . . 38, 40, 81, 212
To date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Total inflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Total outflow . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Trial period extension. . . . . . . . . . . . . . . . . . . . . . . . . . . 222
Turnover rate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Type details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121
Type notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

U

UI Customizing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170
Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40, 81
Unit filters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Unit of density . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Unit of length. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Unit of mass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Unit of Pressure. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Unit of temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Unit of volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Units . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 223
Used in Tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129–130
User. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
User assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . 132–133
User details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
User profile. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
User roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

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User roles and authorization . . . . . . . . . . . . . . . . . . . . . . 225

V

Value . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37, 40

W

Workplace
Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Map. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
My tank view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Scheduling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66, 69
Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Totaling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75

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