TI01228S/00/EN/07.22
2022-02-16
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Products

Solutions

ServicesTechnical Information
SupplyCare EnterpriseEnterprise inventory management platform fortransparent information within the supply chain

Application
SupplyCare Enterprise is a web-based operating program for coordinating the flow ofmaterial and information along the supply chain.
SupplyCare Enterprise gives you complete transparency over inventory levels in tanks
and silos, anytime, anywhere and even at remote locations.
Your benefits• Improves demand planning and lowers your inventories• Enables business processes such as Vendor and Supplier Managed Inventory (VMI,
SMI)• Complete solution from inventory measurement and data acquisition to integration
in your business processes• Complete inventory visibility 24 hours a day, 7 days a week, anywhere within yourenterprise, even on mobile devices• Based on Web Server technology your End Users can operate and visualize theinventory flow via a web browser independently of your Operating System• Connectivity and data acquisition from a broad selection of Endress+Hauser
Gateways as well as third party systems via OPC DA technology.
• Multi Language User Interface with 10 languages supported allowing worldwide
collaboration using the same platform. Furthermore, auto detection of language andsettings based on the Browser setting

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Table of contents
System description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3
Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
System Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . .5
Recommended specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6
Installation and scope of delivery . . . . . . . . . . . . . . . . . . . . . . . . 6
Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

User Interface and functions . . . . . . . . . . . . . . . . . . . . . .6
User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Main Page – Portal window . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Monitoring tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
My tank view . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Editing events – Event workplace . . . . . . . . . . . . . . . . . . . . . . . . 9
Planning delivery and disposal – Scheduling workplace . . . . . 9
Totaling and managing templates – Totaling workplace . . . . 10
Viewing analysis – Analysis workplace . . . . . . . . . . . . . . . . . . 10
Viewing tank locations on the map – Map workplace . . . . . . 11

User Management. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
User roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuration of master data . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Configuration of reports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Application packages . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Modules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
SupplyCare Enterprise(64 bit) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
OPC Bridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Registered trademarks . . . . . . . . . . . . . . . . . . . . . . . . . 12
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Legal notice concerning trademarks . . . . . . . . . . . . . . . . . . . . . 12

Product identification, order codeand software type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Product identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Order code and software type . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Additional documentation. . . . . . . . . . . . . . . . . . . . . . 13
Operating instruction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

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System description
Application

SupplyCare Enterprise is a web-based operating program for coordinating the flow of material andinformation along the supply chain. With SupplyCare you have a complete and clearly displayed
overview over levels and product inventory in, e.g., tanks and silos, spread all over the world, anytime,
anywhere.
Based on the measuring and transmission technology installed on site, the current inventories arerecorded and transmitted to SupplyCare. With SupplyCare, you have a constant overview of all thecurrent inventories. Critical levels are clearly indicated and you can also receive active information onthese levels if required. Calculated prognosis gives additional security for replenishment planning.
SupplyCare Enterprise runs by default in an Apache Tomcat-environment on an application server asservice under Microsoft Windows. The operators and administrators operate the application via web
browser from theirs desks.
Indication of inventory data
The tank and silo inventories are regularly collected by SupplyCare. The current and previous inventory
data can be indicated at any time.
Management of master data
With SupplyCare you can create and manage master data of locations, companies, tanks, products andusers.
ReportingWith SupplyCare you can create flexible reports in formats like Excel, PDF, CSV and XML with themeasured value history that can be reused by other systems.
Event management
An event management is integrated into SupplyCare. It shows events like the fall below safety stocks
or plan points. Additionally, notification e-mails can be sent to predetermined users.
The monitoring of tanks by event management is comprehensively configurable. You can e.g. also set
up to detect and notify distinctive level changes or the absence of level changes in defined time periods.
Alarm messages
Whenever there is a technical problem, e.g. connection problems, alarm messages are generated andalarm e-mails are sent to the System administrator and Local system administrator.

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System Overview

Retrieval of measured values via HTTP, Mobile communication or OPC DA connection
Point of time and the interval are adjusted via a so-called "Scheduler", which enables SupplyCare to
retrieve the measured values.
Gateways (Fieldgates)• Endress+Hauser-measuring devices are retrieved by gateways.
OPC Connection• Retrieving data from third party systems can be done by an OPC Connection. An OPC Bridge isrequired for the retrieval of OPC DA 1.0, 2.0 or 3.0 connections via COM. This bridge connects itself
via COM with locally installed OPC Servers and provides an HTTP Service to respond to the
SupplyCare Enterprise requests. This OPC Bridge is supplied together with the SupplyCare
Enterprise-DVD.

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Third party data source
OPC Server and E+H OPC Bridge at company location
Tank location "n"Tank location
Tank location
SupplyCare Enterprise application server
SupplyCare workplace
Endress+Hauser Gateways
Endress+Hauser measurement devices (level, pressure, ...) at tank location

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Retrieval of measured values about incoming e-mails from the gateways
Another possibility is to receive the measured values from the incoming e-mails from the gateways.
There, the measured values are embedded in the gateway e-mails and sent to a separate e-mail server.
SupplyCare Enterprise collects these e-mails from the e-mail server and processes the included
measured values. The e-mail server is not part of the standard scope of delivery.
SupplyCare offers an elegant method to create gateways. As soon as a new gateway is linked to themeasurement chain and sends e-mails, this gateway is automatically listed as a new gateway.

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E-mail-server
SupplyCare Enterprise application server
SupplyCare workplace
Endress+Hauser measurement devices (level, pressure, ...) at tank location
Endress+Hauser Gateway
Tank location

System requirements
Recommended specifications

Internet browser:• Microsoft® Edge 93 (or later)• Mozilla Firefox 92 (or later)• Google Chrome™ 93 (or later)
Mobile devices:• Apple® iPhone® with Safari® on iOS 15 (or later)• Apple® iPad® with Safari® on iOS 15 (or later)
Browser configuration:• Active Scripting enabled• JavaScript enabled• Allow cookies
These are the official supported browsers that we recommend to use our SupplyCare Enterpriseapplication. The use of any other browser version or technology may lead to limited functionality anddisplay.
Operating systems• Microsoft® Windows® 10 (Enterprise)• Microsoft® Windows® 11 (Enterprise)• Microsoft® Windows Server® 2016 (Standard)• Microsoft® Windows Server® 2019 (Standard)• Microsoft® Windows Server® 2022 (Standard)
SupplyCare Enterprise runs by default in an Apache Tomcat-environment on an application server asservice under Microsoft Windows. The operators and administrators operate the application via web
browser from theirs desks.

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Hardware• Processor type: 4 cores, 3 GHz or better• Main memory (RAM): 8 GB (free memory)• Hard-disk (HDD) capacity: 50 GB for full installation, depending on database size.
• Monitor resolution, display: 1280 x 800

Installation
Installation and scope ofdeliveryA PC connected to the Internet or Intranet is needed to use SupplyCare Enterprise software.
Scope of delivery:• 1 DVD-ROM• Getting Started
Note
Updating the application server and the Java environment which are part of the delivery is withincustomer's responsibility. Contacting Endress+Hauser for questions regarding the compatibility of the
SupplyCare Enterprise versions is possible.

Performance

The application’s performance depends from factors like server properties, infrastructure and theamount of data for storage. The following table displays 2 possible hardware configurations and thecorresponding performance.
Number ofmeasurement values

CPUs

RAM

Hard disk drives

5 million

4

8 GB

50 GB; Standard*

20 million

4

16 GB

100 GB; Standard**Recommendation: Use SSD and RAID technology to build data storage systems.

Should the number of measurement values for storage exceed these values, please contact
Endress+Hauser. It can then be decided, wether it is the database that influences the performance of
the application or not. If necessary, a tailor-made database solution for the application can becompiled. Deployment of a tailor-made database solution can lead to additional cost. The number ofmeasurement values for storage is composed according to the following formula:
Measurement points x measurements per day x data retention time in days

User Interface and functions
User Interface

The user interface supports the following 10 languages:• German (DE)• English (EN)• French (FR)• Italian (IT)• Japanese (JA)• Portuguese (PT)
• Russian (RU)
• Spanish (ES)• Turkish (TR)• Chinese (ZH)
SupplyCare Enterprise takes advantage of the intuitive nature of Windows based Graphical User
Interfaces (GUIs) and multi-tasking, allowing multiple Windows to be opened simultaneously andallowing the use of other third party applications such as Microsoft Office suite to be run
simultaneously.
Displays are loaded very quickly, can be scaled, minimized, maximized and moved around so that theoperator can set the desktop as required.

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Main Page – Portal window

The first Graphical User Interface is the Portal window, which displays the Workplace Tank.
This page provides an overview of all tanks in tabular form and displays details if a tank is selected.
The Portal window is the centre console from which all other functions can be quickly and easily
accessed.
Navigation through the different screens is simplified through the use of toolbars, menus and shortcut links. Tanks can be filtered on the using the features available.
• Overview: The users or data are listed in tabular form in the overview.
• Detailed view: Detailed information on the line selected in the table is displayed in the lower section.
• Tabs: Using the tabs, you can create, change and delete new objects. Forms or tables are displayedin the tab.

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Monitoring tanks

The Tank workplace offers the following information and functions:• Tank details: tank name, tank status, capacity, optimum, location, time zone, time stamp, level,
unit, data sources, products, supplier, buyer, plan point, ship point and safety stock.
• Inventory chart: displays the historic and expected pattern for inventory control.
• Event details: displays details on the currently applicable event, e.g "safety stock reached".
• Download history: displays measured value history for one tank selected in the overview in a
diagram.
• Secondary values: A range of measuring devices allows additional measured variables (secondary)
to be recorded in addition to the primary variable. A maximum of one primary value and eight
secondary values can be assigned to a tank.

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My tank view

The My tank view workplace is a personalized tank view that shows you the tanks that you selectedin your user profile. Several filter functions allow you to display only tanks of a special tank group,
product, supplier, location, unit or time zone.

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Editing events – Event
workplaceAn event is triggered if a limit value is undershot (Plan point, Ship point, Safety stock) or unexpectedlevel changes occur. The weighting is derived from the limit value, i.e. reaching the plan point iscategorized as not critical (low) while reaching the safety stock level is regarded as very critical (high).
Once an event has been generated, the user can change the status to Acknowledged or In process. To
make it easier to track events later, the change is stored with a time stamp and user name.
If a critical limit is reached, determined by another measurement, the status of the event is set to Open.
If an inventory that is above the plan point is detected for standard tanks, and if an inventory that is
below the plan point is detected for recycling tanks, the event assumes the status Done and no otheractivities are required.

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Planning delivery anddisposal – Schedulingworkplace

When a new delivery/disposal is created, the system checks whether the delivery/disposal is planned
too early or too late. The forecast data determined by SupplyCare are used to check the information.
The user can either reschedule the delivery/disposal which is too late/early or confirm this as an earlyor late delivery/disposal.
SupplyCare monitors the deliveries and disposals daily. If it detects an early or late delivery/disposal,
this delivery/disposal can be confirmed. If it detects a missing delivery/disposal, this delivery/disposal
can be marked as fulfilled.

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Totaling and managing
templates – Totaling
workplace

The Totaling workplace allows you to add up values, e.g free capacity. The totalized Level is thenrepresented graphically. The values of standard tanks can be totaled in the Standard tanks tab and thevalues of recycling tanks in the Recycling tanks tab. Tanks and aggregated tanks can be included in a
calculation.
In the Totaling workplace you can also save a particular selection as template, create new templates,change, overwrite or delete existing templates.

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Viewing analysis – Analysis
workplace

The Analysis workplace allows the user to view important indicators for the inflow and outflow of theindividual tanks as data and charts. You can use these data and charts to analyze past cycle patterns
and use them as the basis for future planning. You can export all the information to an Excel
spreadsheet. In addition, it is also possible to print out the charts.

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SupplyCare EnterpriseViewing tank locations on themap – Map workplace

You can use the Map workplace to get an overview of the locations of the individual tanks on Google
Maps. The tanks can be filtered by tank group, product, supplier and location. You can call up detailed
information on every tank, such as level, planned delivery or disposal.

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User Management
User roles

The system allows access only with user name and password.
Users and their privileges are entered through the User role menu item. Every user role includes acouple of features and privileges. For each user you can determine their rights by setting the user role.
Access rights/user roles can be System administrator, Local system administrator, Master data,
Operator, Read only, Scheduler, Product-Tank-Assignment.

Configuration
Configuration of master data

Master data is used to allocate, e.g. a product or a user a tank, and to create, change or delete users,
tanks, aggregated tanks, tank types, tank groups, locations, companies, products, linearizations, units
and reports.
Many of the settings are critical and access should normally be limited to certain personnel.

Configuration of reports

Using the Report wizard, you can create reports in several output formats:• Excel file, text file, PDF file, CSV file or XML file.
Reports can be distributed by directory, by HTTP, by FTP/FTPS1) or by e-mail.

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Please notice: For FTPS, explicit and implicit SSL are supported for passive and active FTP modes.

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Application packages
Modules

SupplyCare is modular in design.
The modules "Logistics" and "Monitoring" contain the following functions:
ModuleFunctionsMonitoring• Configurable overview page• History and forecast• CSV download• System Alarm Notification (Admin)• Graphics• Event Management• Report configurator• Frozen Limits

Logistics• Configurable overview page• History and forecast• CSV download• System Alarm Notification (Admin)• Graphics• Event Management• Report configurator• Frozen Limits• Scheduling• Totaling• Analysis• Geographical Visualization

SupplyCare Enterprise(64 bit)

In order to ensure the full and optimum compatibility with the Operating System, SupplyCare has adedicated 64 bit OS installer.

OPC Bridge

Measuring devices of other companies can be retrieved by an OPC Connection. An OPC Bridge isrequired for the retrieval of OPC DA 1.0, 2.0 or 3.0 connections via COM. This bridge connects itself via
COM with locally installed OPC Servers and provides an HTTP Service to respond to the SupplyCare
Enterprise requests. This OPC Bridge is supplied together with the SupplyCare Enterprise-DVD.

Registered trademarks
Trademarks

The following trademarks are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries:
Microsoft®
Windows®
Windows Server®
The following trademarks are either registered trademarks or trademarks of Google LLC:
Google™
Google Chrome™
Google Maps™
The following trademarks are either registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries:
IOS®
Safari®, iPhone® and iPad® are trademarks of Apple® Inc., registered in the United States and othercountries.

Legal notice concerning
trademarks

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All company/product names and/or all company logos may be trade names, trademarks and/or
registered trademarks of Endress+Hauser, its affiliates or of their respective owners with which they
are associated.

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Product identification, order codeand software type
Product identification

The following options are available for identification of the software:• Order code with breakdown of the software features on the delivery note or the sticker on the
packaging of the installation medium.

Order code and software typeTo find out the exact type of your software, enter the order code in the search screen at the following
address:
www.products.endress.com/order-ident
The order code is located on the sticker on the packaging of the installation medium.

Additional documentation
Operating instruction
Document

Valid for

BA00055S• SupplyCare EnterpriseContent
Operating instructions
Languages:• English• German

KA01579S• SupplyCare Enterprise

Getting Started
Languages:• English• GermanEndress+Hauser

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