CUSTOMER STORYWORK IN NEW
SPLENDOUR
Smooth sailing for Salzgitter AG with a successful rollout ofMicrosoft 365 across 25 companies

SERVICES• End User
• Security• Design & Build Services
USER EXPERIENCE• More agility and mobility• Simplified business processes• Easier access to information• More effective collaboration• Faster access to new features• Improved user satisfaction• Higher productivity of employees
BUSINESS IMPACT• Accelerated innovation• Digitisation support• Sustainable solution• Increased productivity• Improved customer satisfaction• More flexible business action

OBJECTIVE
To pursue new collaborative opportunities
Salzgitter AG is increasingly relying on connectivity and digitalisation in the office and in
the factory. Thanks to the new communication tools, employees can also collaborate andcommunicate flexibly from their home offices. The company laid the foundation with theintroduction of Microsoft 365 and provides corresponding value-added services with Exchange
Online, OneDrive, and Microsoft Teams. The long-planned introduction gained significant
momentum due to the impacts of the COVID-19 pandemic.
As Salzgitter AG’s internal IT service provider, TELCAT MULTICOM GmbH is responsible for theoperation of around 8,400 client workstations, all of which are managed in a separate clientenvironment. The largest single customer of this project was Salzgitter Flachstahl GmbH,constituting approximately 3,400 workstations.
In order to provide the employees with an even better working environment, Salzgitter AG
wanted to introduce Microsoft 365. In a tender for the implementation of Microsoft 365 in July
2020, the company chose Computacenter as its partner. ‘We as TELCAT had experience in rollingout Windows 10 and networks for LAN zoning , but not with Microsoft 365,’ explains Stefan
Wöhlken, Technical Managing Director, TELCAT MULTICOM. ‘That’s why we decided to participate in
the tender together with Computacenter.’

Better as a teamComputacenter and TELCAT MULTICOM are an established team and have been working together
in the network and security environment for many years. The most compelling reason forbringing Computacenter on board for this tender was their extensive experience in introducingand managing Microsoft 365 value-added services in client environments, and the necessaryknow-how to further develop the associated services. ‘At the time, we did not have the required
capacities on board to implement this project alone. Thanks to our combined expertise, wewon the tender with Computacenter,’ adds Wöhlken.

DEC 2022 | COMPUTACENTER.COM

SALZGITTER AG
CUSTOMER STORY

SOLUTION
Proof of concept and training on the job is the marker of success
As part of the collaboration, Computacenter was responsible for managing the entire Microsoft365 project - with a clear roadmap from the outset. First, the IT service provider recorded allof Salzgitter AG’s requirements and brought them together conceptually. In the next step, theconfiguration was carried out in close coordination with the customer. On this basis, a proofof concept (PoC) was tested with various users and - where necessary – adapted for the mostoptimal usage. Through this method, Computacenter laid the foundation for the subsequentGroup-wide implementation.
Computacenter also supported TELCAT in setting up the operation and provided further
consultancy as the operating staff got up to speed. TELCAT employees were trained on the job
so that they could independently take over the management of Microsoft 365 in the future.

Security hurdle successfully jumped

As a result of our collaborationwith Computacenter, we wereable to achieve employee
satisfaction of 98 per cent with
the PoC, and this makes us allvery optimistic for the future.”Stefan Wöhlken,
Technical Managing Director
TELCAT MULTICOM

During the project, there were – as expected – some issues to be resolved: ‘We were awareof the complexity in advance - both organisationally and technically,’ explains Wöhlken. For
example, the introduction of Microsoft 365 was accompanied by growing demands acrossinfrastructure and IT security. ‘Originally, OneDrive for Business was to be rolled out at thebeginning of 2021, however, AIP (Azure Information Protection) had to be introduced together
with this implementation and that really changed our established workflows and processes
considerably,’ reports Wöhlken. The necessary adjustments and coordination with thestakeholders in the group from central and decentralised functions led to a delay of almost
twelve months in the introduction of OneDrive and Microsoft Teams as a collaboration platform.
Teams, on the other hand, could be launched immediately as a communication platform,
followed by the rollout of Exchange Online, and the collaboration functions of Teams by the endof 2021.

OUTCOME
Employees satisfied with the Microsoft 365 working environment
Computacenter created a series of training materials that make it easier for employees to use
the new Microsoft solutions and illustrate the added value from a selection of scenarios. Since
the IT service provider has also introduced a series of standard processes, Salzgitter AG is now
able to react swiftly to the regular developments of Microsoft 365 Evergreen, and quickly adapt
its own processes. The early involvement of the user help desk was also an important factor for
its adoption.
In order to train the employees of Salzgitter AG in the use of the new Microsoft
tools, they received face-to-face and online training. They were also provided with an electronic
training platform as well as an intranet site with specific use cases and additional help
resources. It was also important to involve the Service Center during the PoC and to train themextensively, even before the start of the project. This enabled the hotline agents to assist users
during the later general rollout.
Together, Computacenter and TELCAT MULTICOM covered everything during the rollout ofMicrosoft 365. ‘Microsoft 365 has already completely changed the working world at SalzgitterAG,’ explains Wöhlken. Thanks to Exchange Online, OneDrive, and Microsoft Teams, ouremployees have a range of value-added services at their fingertips and can use all theSALZGITTER AGCUSTOMER STORY

Microsoft 365 hascompletely changed
the working world atSalzgitter AG.”possibilities of modern working. This applies to communication, both internal and external,
and the simultaneous editing of documents. This has considerably simplified many processes
in the company. ‘As a result of our collaboration with Computacenter, we were able to achieve
employee satisfaction of 98 per cent with the PoC, and this makes us all very optimistic for thefuture,’ Wöhlkensums up.
Wöhlken is also optimistic about the migration of the old systems, which is still to come – suchas the changeover from Exchange to Exchange Online. In addition, extensive training for staff
on how to use the collaboration platform and OneDrive is still on the agenda. True to the motto‘There is still a lot to do, let’s tackle it together’, Wöhlken and his team are now positioned wellto master these challenges.

Stefan Wöhlken,
Technical Managing Director
TELCAT MULTICOMABOUT SALZGITTER AG
For more than 150 years, the companiesof the Salzgitter Group have been
producing steel and technology products.
The core competencies lie in themanufacture of rolled steel and tube
products, their further processing, andglobal trade in these products. Salzgitter
AG is active in special machinery and plantengineering.

MORE INFORMATION
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