About the Nutramax Laboratories Family of Companies:
Established in 1992, Nutramax Laboratories, Inc. became an industry leader in developing
nutritional supplement products for people and their pets. Since 2014, Nutramax Laboratories
Consumer Care, Inc., with locations in Edgewood, Maryland and Lancaster, South Carolina, has
assumed the role of researching, marketing, distributing, and selling nutritional supplement
products that promote consumer health. Located in Lancaster, South Carolina, Nutramax
Laboratories Veterinary Sciences, Inc. has likewise assumed the role of researching, marketing,
distributing, and selling industry-leading products that support animal health.
The Nutramax Difference:
Nutramax products are produced under strict manufacturing standards, utilizing high-quality,
researched ingredients to produce safe and effective products that improve the quality of life forpeople and their pets.
Intellectual Property Rights
Nutramax entities are the sole owners of all websites operated by each of them, including the content
contained therein. Furthermore, our intellectual property rights include numerous issued patents,
registered trademarks and common law rights, as well as proprietary information, including text,images, video, graphics, product packaging, marketing materials, and all other works protected under
United States copyright laws (“Intellectual Property Rights”). Any use of these Intellectual Property
Rights shall be considered an infringement and will cause Nutramax to take aggressive action to protect
those rights.
How Nutramax fights counterfeiting:
We want consumers to know that counterfeiting is a global problem. Although counterfeiters areincreasingly sophisticated, we take the steps we can to fight them.
We actively pursue any company we find to be selling counterfeit Nutramax products, including
taking strong legal action.

We work closely with retail channels, especially open-market retailers online, to implement
policies to prevent the sale of counterfeit products, remove unauthorized third-party sellers andtake counterfeit goods out of circulation.

Our dedicated Brand Protection Team continuously makes “secret shopper” purchases andconducts other vigilance measures to confirm the Nutramax products being sold are authentic.

Q: How can I be confident I am buying genuine Nutramax products?
A: Concerning future purchases, if you want to be assured that the product you are purchasing isauthentic, please visit our “Where to Buy” pages for a list of authorized retailers.

Q: Why was my listing removed?
A: Your listing was removed because Nutramax believes that the item(s) being sold was not an authentic
Nutramax product or the listing violated certain Intellectual Property Rights described above.

Q: I think that my listing was removed erroneously because I believe the item I’m selling is authentic.
A: If we reported your listing, Nutramax felt comfortable with our assessment that the item(s) in yourlisting were not authentic Nutramax products or it involved an infringement of the Nutramax Intellectual
Property Rights described above. We understand that in some instances you were not aware of thecounterfeit nature of your item(s), and also understand that you may have obtained your item(s) fromsomeone who misled you.

Q: What do I do if I bought a counterfeit product?
A: If you believe the item you purchased is a counterfeit product, please call our Customer ServiceCenter at 1-888-886-6442.

Contact Nutramax
As a member of the eBay Verified Rights Owner Program, our goal is to protect our customers frominauthentic products and ensure that our goodwill and Intellectual Property Rights are protected to thebest of our ability. This is critical to ensuring product safety and satisfaction for our customers. If you
believe that your listing should not have been removed, please contact Nutramax at
legal@nutramaxlabs.com. Please include your seller name and the eBay listing number in question.
Please note that if your email requests information that is addressed in this document, you will notreceive a response.

Last updated: November 9, 2021