Index

Message from the President

FeatureEnvironmental Initiatives

Safety & Security Initiatives

Responding to Social Change

Community Involvement

Utilization of Human
Resource Assets

Improving Management SystemBack

Message from the President 

P3

FeatureP4

Feature Start of Childcare Business at Ohayo Child Care 

P4Group Profile 

P7

Corporate Philosophy and CSR P8

Environment
Environmental Initiatives

P11

Policy and System for Environmental Initiatives P11

Climate Change 

P15

Water Resources P19

Biodiversity P18

Waste and Hazardous Substance Management P20

Society
Safety & Security Initiatives

P22Improving Quality and Customer Satisfaction Disaster Prevention Measures 

P22

Responding to Social Change

P31

Responding to an Aging Society 

P31

Responding to an Increase in Children on Waiting Lists forNursery Schools 

P36

P29

Support for the Social Progress of Women [Editorial Policy]
Tokyo Tatemono Group sees the realizationof a sustainable society as its duty. The
CSR information broadcast to society is forthe purpose of communicating the type of
initiatives that we are undertaking to all of ourstakeholders. The CSR Communication Book(Booklet) is published in an easy-to-read formatto target an even greater number of people.
Initiatives including all data are published ina CSR Report that brings together our efforts
each year as a PDF on our CSR website.
To facilitate understanding from various
stakeholders, Tokyo Tatemono Group selects
themes considered important to society andour customers and strives to expand our public
information items around recent examples
of initiatives for those themes. Our CSR
information this year follows the trend to publish
social ESG information and structure that
information into E (Environment), S (Society)and G (Governance) chapters.
In addition, the feature article includes
initiatives distinct to the Tokyo Tatemono Group
that we would like to highlight in particular to allof our stakeholders.
In Responding to Social Changes, recent
activities that the Tokyo Tatemono Group is
focusing on in response to the changing society
are reported.

P34

Revitalization of Aging Condominiums 

P37Community Involvement

P39

Co-existence with Communities P39

Utilization of Human Resource Assets

P44

Diversity & Inclusion P44

Human Resource Development P50

Cultural and Social Contribution Activities P41

Work-Life Balance P46

GovernanceImproving Management SystemP52Corporate Governance Risk Management P52

Respect for Human Rights P59

P54

Compliance P56

Topics P602[Publication Date]
June 2018 (Revised based on June 2018environmental data)[Period of Reporting]
Activities in FY2017 (January 1, 2017 toDecember 31, 2017) are set as the target
period for reporting, but some of the information
included in this report is for other fiscal years
as well. Environmental data corresponds to aperiod between April to the following March ofeach fiscal year.
[Scope of Reporting]This report primarily focuses on activitiesof Tokyo Tatemono Co., Ltd., but some
sections report on activities of the entire
Tokyo Tatemono Group or Group companies.
Activities of Tokyo Tatemono Co., Ltd. areindicated as Tokyo Tatemono and activities ofthe entire Group are indicated as the Tokyo
Tatemono Group.
[Department Supervising Publication]
Corporate Communications Department
Tokyo Tatemono Co., Ltd.
1-9-9 Yaesu, Chuo-ku, Tokyo 103-8285
TEL: 03-3274-1984

Index

Message from the President

FeatureEnvironmental Initiatives

Safety & Security Initiatives

Responding to Social Change

Community Involvement

Utilization of Human
Resource Assets

Improving Management SystemBack

Message from the President
Aiming to Become a Corporate Group Necessaryto Both Society and Customers
Tokyo Tatemono was founded as the Yasuda financial
conglomerate in 1896 by Zenjiro Yasuda, and it is the oldest
real estate company in Japan. At a time when real estatetransactions were not sufficiently available, Yasuda wasfounded based on a philosophy to ensure the customer
always comes first and to have an enterprising spirit withthe belief that all people should feel secure in real estatetransactions. This philosophy is the foundation of ourbusiness activities even now passed down generation togeneration for over 120 years to today.
Looking back at the history of the path taken by theJapanese corporation, we saw generations from a highgrowth period after the war to a lack of properties whereanything built would sell. However, as society became more
affluent, people began to select only quality real estate,
and that quality has now become expected to give way toa generation where customers will only choose real estateable to provide greater added value. Companies must also
continue to take on further challenges to earn trust from ourcustomers or it will not survive. This means our philosophy
focusing on the two principles to ensure that the customers
always comes first and to have a progressive spirit of acting
ahead of the times are more important than ever before.
However, looking at the current economy in Japan, we
can see the country is facing various changes, such as
intensifying competition between international cities,
a progressing aging society with a dwindling birthrate,
population decline in the medium to long term, anddiversifying values. In these challenging times, the Tokyo
Tatemono Group has formulated a new five year mediumterm business plan that began in 2015 and is set to end in
2019 with the belief that the Group has just stepped up to
the starting line in all things, such as truly benefiting ourcustomers from their and society's perspective as well as
considering what society wants.
The plan upholds the Group statement to "continue tobe the leading choice, providing amazing value throughinnovative group synergy." We are aiming to provide
attractive value, bringing wonder to customers, by facilitatingsynergy with systematic cooperation between various
Group businesses and further reinforcing software services.
Pursuing both ease of handling our hardware products andenhancement of software services are essential to respondto societal changes and overcome challenges, such as anaging society with a dwindling birthrate, and bring new value
to society. Furthermore, this will surely contribute greatly torealizing a variety of goals that include making cities andhuman settlements inclusive, safe, resilient and sustainable,

which is one of the seventeen goals in the Sustainable
Development Goals (SDGs) adopted at the United Nations
Summit.
The Tokyo Tatemono Group hopes to build trust with
its customers and society by embodying its corporate
philosophy of "trust beyond the era" through all Group
employees while growing as a "corporate group that
contributes to the society and is necessary to both society
and customers." We ask for your continued support andguidance.

Hitoshi Nomura

President and Chief Executive Officer3