Using CDP-ICLEI Track

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Contents
Version Control .................................................................................................................... 4
Introduction.......................................................................................................................... 5
Troubleshooting & using Help Center support .................................................................... 5
The basics ........................................................................................................................... 6
Register, confirm and sign in ........................................................................................... 6
Join additional projects and initiatives ............................................................................. 7
Choose your questionnaire pathway ............................................................................... 8
Note the deadline............................................................................................................. 8
Your CDP-ICLEI Track Dashboard .................................................................................. 9
Activating your questionnaire ............................................................................................ 11Your dashboard after activating your questionnaire ...................................................... 14
Joining and reporting to additional projects and initiatives ........................................... 14
Guidance tool................................................................................................................. 15
My Account .................................................................................................................... 16
Organization details (Main users only) .......................................................................... 18
Changing languages ...................................................................................................... 20
User types ...................................................................................................................... 20
Adding new users .......................................................................................................... 22
The Online Response System (ORS) ............................................................................... 23
The ORS Homepage ..................................................................................................... 23
Navigating the ORS ....................................................................................................... 24
Accessing guidance ....................................................................................................... 25
Saving your response .................................................................................................... 26
Copy Forward ................................................................................................................ 27
Audit Log........................................................................................................................ 28
Cultural settings ............................................................................................................. 29
Leading questions.......................................................................................................... 31
Question types and additional question features ........................................................... 31
Sharing your response ................................................................................................... 38
Signing out ..................................................................................................................... 38
To return to the ORS ..................................................................................................... 39
Export your response from the ORS ................................................................................. 39
Export to Word ............................................................................................................... 39
Export to Excel ............................................................................................................... 40
Import your response to the ORS ...................................................................................... 44
Excel import best practice: ............................................................................................. 45
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Guidance for Importing GHG Data to Questions 2.1c and 2.1d ........................................ 46
Steps to Import .............................................................................................................. 46
Submitting your response .................................................................................................. 47
Making your submission choices ................................................................................... 48
How to submit your response (Main User only) ............................................................. 48
Submission trouble shooting .......................................................................................... 49
Submission confirmation ................................................................................................ 50
Your dashboard after submitting your response ............................................................ 51
Amending your response (Main User only) ....................................................................... 51
Change your questionnaire pathway and join additional projects and initiatives during anamendment .................................................................................................................... 52
Viewing your response ...................................................................................................... 54
In the ORS as a snapshotted response ......................................................................... 54
As a formatted response from Scores and Responses ................................................. 55
Further help ....................................................................................................................... 56
Appendix I: Project memberships ...................................................................................... 57
Appendix II: Cultural Settings ............................................................................................ 61
Default cultural settings based on language/location: ................................................... 61
All cultural settings available for selection including a full breakdown of the display
formats: .......................................................................................................................... 61
Appendix III: How to access and use the Help Center ...................................................... 63

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Version Control
Version Nr.

Revision Date

Released

Revision Summary

3.0

March 2021

March 2021

Updates for 2021.

4.0

July 2021

July 2021

Updated sections to make it more obvious projects
can be opted into in disclosure amendments.

April 2022

Addition of three City type questionnaire
pathways, addition of new authority
requests/project memberships, minor updates tothe import/export process, references to andguidance on how to use the new Help Center(page 63).

March 2023

Updates for 2023 including copy forward
functionality (page 27), addition to cultural settings(pages 29-30), removal of several projects inAppendix I (page 58).

5.0

February 2022

6.0

February - March
2023

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Guide to using CDP-ICLEI Track
Introduction
Cities are asked to respond to information requests using CDP-ICLEI Track. The platform
consists of the Cities dashboard and the Online Response System (ORS):
1) The dashboard is a portal containing information regarding the Cities questionnaire, theauthorities you are being requested to respond to, your user account page, the Guidance tooland other resources.
2) The ORS is where you input information into your questionnaire and submit your response.
This platform guidance document contains comprehensive instructions on how to navigate
your CDP dashboard and how to use and disclose via our Online Response System. If you
require further support or guidance, please refer to the next section on Troubleshooting andusing our Help Center for further support.

Troubleshooting & using Help Center support
If you are experiencing difficulties using the platform (i.e. error messages on the website), we
advise you to follow these steps before contacting CDP:
1. Sign out of the platform and the dashboard
2. Refresh your browser and try signing in again
3. Whitelist/allow the following email domains to be accessed by your browser ororganization: cdp.net; cdpidentity.okta.com and cdp.credit360.com
4. Sign in again using one of the recommended browsers: Google Chrome, Microsoft
Edge, Apple Safari or Mozilla Firefox
Please note, we recommend you clear your cache only if you have been advised by CDP or
if you're having issues with loading your questionnaire.
If you are still experiencing issues, please visit our Help Center, where you can browse ourknowledge articles created to support your disclosure with CDP. You can search for the
information you need via the search bar or by clicking on the Knowledge Base and browsing
by categories. For example, you may find the following articles useful:-Troubleshooting ORS/questionnaire loading issues
How to clear your browser cache
Questionnaire guidance for cities, states and regions
Activate your questionnaire as a city

If you have not found what you are looking for, please contact us via My Support. Please note,
you will need to be signed in to access My Support. Once you are signed in, please return to
the Help Center via the link at the top of the page. When contacting us regarding a platform
issue, please provide us with:-details of the actions you are taking-

screenshots of any error messages.

Please see Appendix III on how to use our Help Center.
Alternatively, you can contact your regional CDP office, details of which you can find at thebottom of your dashboard.

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The basics
Register, confirm and sign inAt the start of each reporting year CDP sends an invitation email to nominated contacts
associated to your city with relevant information and an activation link.
 If this is the first time you have used CDP, either because it is the first time your city isparticipating, or the first time you are responsible for supplying information on behalf ofyour city, the activation link will take you to the registration page (where you create
your password).
 If you responded to the Cities Questionnaire in a previous year, or you have registered
via the website independently, you will be in our database and the activation link willtake you to the sign in page (where you can sign in using your existing password).
Note: the platform and Online Response System (ORS) for cities is set up in English, Spanish,Portuguese, French, Japanese, Chinese (simplified) and Korean. Please see the section onchanging languages for more guidance.
If you are using the activation link to register for the first time, create a password, complete
the captcha, confirm you have read the terms & conditions/privacy policy and click ‘Register’.
Your email address, organization, and name will be prepopulated:

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After creating your password and clicking ‘Register’, you will be redirected to the screen shown
below. Next, you must complete your registration using the confirmation link emailed to theaddress you provided in the registration screen. Please remember to check your junk mail.

If you have not received the confirmation after 30 minutes, please use the Resend registrationor confirmation link, also found on the sign in page.
Clicking the confirmation link in the email will redirect you to the sign in page on the CDP
website where you will see a red notification banner. You can now sign in using the password
you just created.

After registering you can go to your dashboard via https://www.cdp.net/en/users/sign_in, or
www.cdp.net and click on ‘Sign in’ on the top right-hand corner of the screen.
Contact us via the Help Center if you have problems registering, signing in or if you
have not received the invitation email.
Type your email address and password manually. Do not copy and paste your email
address or password into the fields as spaces may be copied in as well which will
mean your details are not recognized.

Join additional projects and initiatives
Cities can choose to participate in additional initiatives via CDP-ICLEI Track. This includes
global initiatives such as Race to Zero and Race to Resilience as well as some regional or
partner-specific initiatives. A list of initiatives available to your city is presented during thescreens used to activate your questionnaire for the first time. To participate in an initiative, you
can select the Report to button presented beside each initiative.
You can also add further projects and initiatives into your CDP-ICLEI questionnaire response
from your main CDP dashboard after you have activated your response and before you havesubmitted it to CDP, or during an amendment. See relevant sections below for more
information.
Some projects and initiatives such as the 100% Renewable Energy Campaign and ICLEI
Circulars 2023 can be joined simply by opting in to them via your dashboard, whilst otherssuch as the Global Covenant of Mayors (GCoM) will require you to contact the partner tocomplete the joining process.

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Please note, participation in some initiatives such as GCoM requires data to be reported
publicly to CDP-ICLEI Track.

Choose your questionnaire pathway
A new step was introduced in 2022 that determines which questionnaire pathway will bepresented to each city based on three indicators. The indicators are jurisdiction population,
per capita emissions and the Human Development Index (HDI). There are three pathways,
one of which will be recommended based on your selections to the indicators.
The per capita emissions and the HDI indicators will be pre-populated based on the country
your city is based in, so you will just need to complete your jurisdiction population to get therecommended questionnaire pathway. Note, if you completed the jurisdiction population in
2022, this will be prepopulated in your 2023 response.
Note that Cities part of the C40 project will not be presented with this screen and will go directly
to the ORS from previous screen. These Cities will be presented with Pathway 3 of thequestionnaire.

Note the deadline

The deadline for responding to the Cities 2023 questionnaire is shown in the program blockas can be seen below.
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Your CDP-ICLEI Track Dashboard
After signing in, you will see the main page of your account, or ‘Cities Dashboard’, as shown
below. Scroll down or use the Jump to navigation bar to navigate to the different sections ofyour dashboard. The dashboard contains various features shown below.
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1. Initials icon and account menu: clicking either the initials icon or Account menu
displays the menu to navigate between: My account My dashboard
 Guidance tool, Organization details (main users only) Sign out

2. Language and location: allows you to change your dashboard language and update
your geographical location.
3. Jump to… menu: use this to navigate to different sections of the dashboard.
4. Users: displays all users associated to the current questionnaire and indicates yourpermissions concerning the current questionnaire. See the ‘User types’ section for
more on user permissions.
5. Cities: the questionnaire block shows the deadline date and response status, theauthorities to which you are submitting, your reporting pathway and your project
memberships. Once you have activated your questionnaire you will be able to accessthe ORS.
6. Scores and Responses: a list of all questionnaires that your organization has beenrequested to participate in, past and present. You can click on the response name toview any questionnaires that were submitted.
7. Analytics and Insight: Later in the year, this section gives you access to a two-page
summary of your response as well as to Cities Analytics, an interactive tool based on
cities data that help benchmark and drive sustainability efforts.
8. Announcement block: read relevant news and updates related to our cities work andpartners.
9. Webinar block: find out registration information for upcoming webinars or watch
recordings of past webinars.
10. Resources: allows you to access and download resources to help you with thereporting process.
11. My files: this section will contain your city’s snapshot report, if you reported previously
to CDP Cities.
12. Search for Responses: search responses of any city, company or state and/or region
which responded publicly to CDP.
13. Need help?: displays contact details of your the regional CDP office, that you should
contact if you have any queries.
14. Help Center: link to our new Help Center, where you can search through knowledge
articles or contact our support team via My Support. See Appendix III for further details.
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Activating your questionnaire
Cities need to activate their response each year before they can start responding to thequestionnaire. Follow the below steps to activate your response.
Step 1: Get Started
Cities need to confirm their participation, this provides an indication to CDP and partners thatthe city is going to be participating for this year.
Click ‘Get Started’ in the Cities 2023 questionnaire block. Any contributor can confirm
participation.

Step 2: Confirm Main User

Note: when you getto the Main User
screen, please makesure to scroll down
the page to see the‘Next’ button, which
may be out of viewin some browsers.

You will be asked to confirm if you are the Main User for your city. Read the provided
information on the responsibilities of the Main User. If you are the nominated Main User foryour city tick you are authorized to be the Main User and click ‘Next’.
If you decline to be Main User by clicking the ‘I will not be the Main User’ button, you will be acontributor, which allows you to respond to the questionnaire. You will have to wait for theMain User to activate the questionnaire before you can access it.

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Step 3: Join additional projects and initiatives
This step allows you to join additional projects and to report to their associated authorities. Fora full list of Cities projects and initiatives, please see more on projects here and in appendix I.
You can either scroll through the projects or click Show all optional projects. Click more tolearn more about each project or initiative. To join any of these projects, click the Report tobutton next to the project you wish to join. You may see the Undo button to un-join at thisstage. Then, click Next. Once you’ve clicked Next, your project membership is confirmed. To
be removed from an optional project following this, you will need to contact CDP.
Some projects have additional questions to report to in the ORS. You will see a summary of
the projects you have joined on the dashboard in the program block.

Step 4: Questionnaire pathway selection
A new step was introduced in 2022 that determines which questionnaire pathway will bepresented in the ORS based on three indicators. The indicators are jurisdiction population, percapita emissions and the Human Development Index (HDI). There are three pathways, one ofwhich will be recommended based on your selections to the indicators.
Once you get to this screen, the per capita emissions and the HDI indicators will be prepopulated based on the country your city is based in. Complete your jurisdiction population to
get the recommended questionnaire pathway, which will immediately appear at the bottom of
the screen. An error screen will pop up if any of the three criteria are left unanswered and you
try to enter the questionnaire.
Please note, if you responded in 2022, all three indicators will be pre-populated with yourresponse from last year. The jurisdiction population will be completed based on your 2022
response and total emissions per capita and HDI will be pre-populated based on national-level
data, with more info found here.
Note that Cities part of the C40 project will not be presented with this screen and will go directly
to the ORS from previous screen. These Cities will be presented with Pathway 3 of thequestionnaire.

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If you do not wish to respond to the recommended questionnaire pathway, you can change it
by clicking “here” under the recommendation.

Click ‘here’ to change yoursuggested questionnaire pathway

To select a different pathway, simply click Select under Pathway 1 or Pathway 2. Then click‘Enter questionnaire’ to start responding.

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Step 5: Start Questionnaire
Clicking ‘Enter Questionnaire’ is the last step to update your questionnaire and activate yourresponse. Your questionnaire will open in the Online Response System (ORS) in a new tab.

Your dashboard after activating your questionnaire
Back on your dashboard your program block will now look like the version below.
Click banner to expand

Click ‘Enter Questionnaire’ toaccess the ORS

A tick means your city is aconfirmed member of the project

Joining and reporting to additional projects and initiatives
CDP works with many partners including C40, GCOM, ICLEI and WWF to offer you the option
to join several other projects. Some cities will already be a part of certain projects, for example

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C40 cities will automatically see the C40 project membership. These will appear in thequestionnaire block on the main dashboard without the option to join.
For optional projects your city is eligible for, you can opt into these when activating yourquestionnaire or join from the Partners & Initiatives section of the questionnaire block in yourdashboard by clicking Report to. This is available until you submit your questionnaire or if you
re-open your submitted response for amendments. After submission, you will not be able toopt into more projects unless you put the response into ‘Amendments’ status. Only Main users
can opt into new projects.The projects available will have a Report to button next to them.
After clicking Report to, you will be asked to confirm and then see a dialog box as yourquestionnaire is updated
To view the projects, expand the questionnaire block by clicking on the title Cities. From 2023,
new project memberships include WWF’s One Planet City Challenge and NetZeroCities. Fora full list of projects and initiatives, please see Appendix I.

Guidance tool
The guidance tool contains all of CDP’s guidance documents, recorded webinars, andtranslations. To access the tool sign in to the CDP website, open the account menu, and select‘Guidance tool’:

The guidance tool enables you to search for guidance by: Program: filter CDP’s guidance by the program to which you are responding to (Cities
2023).
 Category: specify the type of guidance you are looking for (e.g. ‘Questionnaires’,‘Technical information’, ‘Recorded webinars’, etc.).
 Keyword: if you already know what you are looking for, you can search by keyword.
 List: scroll through an alphabetical list of guidance documents before or after refining
your search.
In addition, you can access a selection of CDP’s guidance and resources via the public
guidance page. You can access this by clicking on the ‘Guidance & Questionnaires’ link on
the top right of the dashboard screen or CDP website, then select the ‘Guidance for cities’
page. Here you will be able to view the following: The Cities questionnaire, which details every question in the questionnaire, including
questions where CDP collects data on behalf of our partners C40, GCoM, ICLEI - Local
Governments for Sustainability, and WWF.
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 The Cities reporting guidance which explains each question in detail and describes
what information to provide.
You can also access guidance documents from the CDP Cities 2023 block:

My AccountThis page allows you to review your personal details and change your password.
Open your account page from the drop-down menu shown when you click on: account menu your initials icon

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Your details
On the My Account page you can edit the following details:







First nameLast nameBusiness phone
Job title
Your cultural settings
Preferred email language (Please note that we cannot guarantee that ourcommunications will be sent in your preferred language.)

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To edit any of these fields, make your changes and then click “Update details”.
On the My Account page can view the following details:



Email
Organization

To update these fields please contact your regional CDP office or contact us via My Support
in the Help Center.
Changing your password
On the My Account page, you can change your password.
You must provide your current password, your new password, and confirm your new
password, before clicking ‘Update password’.

After clicking “Update password” you will see a confirmation banner and will be redirected to
the CDP’s main website page:Use the menu to return to your preferred page, e.g. My Dashboard page (where you canaccess the questionnaire).
There is also a ‘Forgotten your password?’ link on the sign in page.

Organization details (Main users only)This page allows you to check the information that we have about your organization.
If you are the main user, open the organization details page from the drop-down menu shown
when you click on: account menu or your initials icon

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On the organization details page, you can edit the following details:
your organization’s Mayor, Governor, or equivalent legal representative authority
your organization’s website address
your organization’s Twitter nameyour organization’s addresses: See editing your organization’s addresses

Remember to click “Save” when you make any changes to your details or addresses.

After clicking “Save” you will see a confirmation banner and will be redirected to yourdashboard:

Editing your organization’s addresses
You can add, edit, and remove your organization’s addresses on the organization details page.
You can have a maximum of 2 saved address.
 Deleting a saved address: Click ‘Remove address’ Changing a saved address: Click ‘Edit’
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 Adding a new address:
1. Click ‘Add new address’
2. Fill in all the fields. Fields marked with an asterisk are mandatory
3. Click ‘Update’. You must do this before trying to save.
Remember to click “Save” when you make any changes to your addresses.

Changing languages
The platform and Online Response System (ORS) for cities is set up in English, Spanish,Portuguese, French, Japanese, Chinese (simplified) and Korean. You can change thelanguage that you see in your dashboard and the Online Reporting System (ORS) from yourdashboard using the ‘Language’ drop-down. For the change to be displayed in the ORS, signout of the ORS and enter it again from the dashboard.

You can continue to answer your questionnaire in English even if you are viewing thequestionnaire in another language.
CDP scores responses submitted in all languages, and the language of the submission
does not impact a jurisdiction’s score.
Note: you can also adjust the display of dates, decimal places and thousand separators
through Cultural Settings. Please refer to the section on Changing your cultural settings formore guidance on this.

User types
There are three user types, each with different permissions. User types are for the current
year only, therefore the listed contacts will not automatically be those user types the following
year(s). For further information please read the User FAQs. There is no limit to the number ofusers that can be added to your account.

Listedcontacts
Main User
functions only

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You can check the user types of contacts at your organization by expanding the ‘Users’ blockon the response dashboard: Main User:
The Main User is responsible for your organization’s response(s). There can only be
one Main User per organization and year. The Main User can: access the response(s) in the ORS
 enter, edit and save data confirm/change the questionnaire pathway opt-in/opt-out of optional projects
 generate and share a ‘read only’ link submit the questionnaires (the only user with this permission)

Please note that the Main User for a questionnaire must always be a
representative of that city and should not be a consultant. Consultants can becontributors.
The Main User controls user access rights to the ORS on behalf of the organization via
the user block. If you are the Main User, you can add or remove contacts for the current
year. You can also change the roles of registered users and nominate a new Main User.
Please note added contacts should be from your own organization or an authorized
representative.
As the Main User, your contact details (name and email) may be stored in CDP’s systems
for record management.
To become the Main User for your city, please follow the steps outlined in'Activating your questionnaire’.

Changing the Main User
If you are the current Main User, go to the Users section of your dashboard and select ‘Make
Main User’ to nominate a contributor to become the Main User. The nominated user will
receive an email notification with instructions to follow and your role will change to contributor.
If the questionnaire has been activated but there is not currently a Main User and you are acontributor, in the Users section you can click ‘Become Main User’. You will then be requested
to complete a confirmation screen.

If the current Main User has left the organization contact us via My Support in the Help
Center for the role to be reset.

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 Contributor(s):Contributors can: access the response(s) in the ORS
 enter, edit and save data generate and share a ‘read only’ link.
Contributors cannot to submit a response. Contributors can collaborate with multiple
colleagues, who can all directly access the ORS.
There is no limit on the number of Contributors and this type of user is suitable for a
consultant. For further information please read the User FAQs.
 View only user(s):View only users can view responses in the ORS. View only users can be assigned tocolleagues for review or sign off purposes. They can export responses but cannot enter,save, share, or submit data in the ORS. There is no limit on the number of View only
users. For further information please read the User FAQs

Adding new users
The main user can add new users to the invitation via the user block on their dashboard. You
can see if you are the Main User when you expand the user block. If you are the Main User
you will see the ‘Add New User’ button:

To add a new user:
1. Select Add New User
2. Complete all the fields and select whether you want the user to be a contributor or aview only contact
3. Click Send invite.

You will see a banner notification at the top and the new user will receive an email notifyingthat they have been added as a user and instructions to register, with the Main User in copy.
The new user will appear in the Users block.
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The Online Response System (ORS)The ORS will open in a new tab or window in your browser, therefore please ensure that popup blockers are switched off, or that cdp.net is set as an ‘allowed’ domain. The ORS is where
you can fill out the answers to the cities questionnaire and submit your response.
Please note that it can take up to a minute for the questionnaire to load up.

The ORS Homepage
The first page you see is the ‘Welcome’ page for the questionnaire:

You can see the following main features here that you will also see throughout the ORS:
1. Exit ORS: signs you out of the ORS. You can then close that tab or window. Please
note, you may still be signed into the dashboard.

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2. Dashboard links: link back to the relevant parts of your dashboard, where you canperform the action required.
3. Save, Share & Submit: depending on your user type you may see all, some, or noneof these permissions. See the ‘User types’ section for more on user permissions. Using‘Save’ displays a warning for parts of questionnaire not yet completed, or that have anerror.
4. Import/Export: These buttons allow users to export and import the questionnaire,
including all responses entered, as a word or Excel document. See the Exports andImports section below for more information.
5. Audit Log: This button takes you to the audit log. It allows you to track all changes
made in the ORS by any user. See the Audit Log section below for more information.
6. Floating blue progress bar: This indicates the number of questions you have saved
an answer for so that you can track your progress. Depending on your answers, thetotal number of questions may fluctuate. This is for your own tracking purposes only,
you can submit your response even if the progress bar is not at 100%. Some questions
are not counted in the progress bar, however questions on the ‘Submit your response’
page are counted.
7. Navigation menu: Click the arrow and use the menu to jump between modules andpages. It will also show you which sections have unanswered questions.
8. Previous, Next, and skip buttons: for moving between neighboring pages or skippingto the start or end of the questionnaire. You should use these rather than your browser
buttons. Make sure your page is saved before moving on. The ‘Submit yourresponse’ page has a greyed out Next button as there is no next page.

Please make sure you save regularly, before moving page and before logging
out, as unsaved data cannot be recovered.

Navigating the ORS
Users can navigate around the ORS in two ways:
Navigation buttons
You can use the ‘Previous’ and ‘Next’ buttons under the progress bar to move between pages(see below in purple). The skip buttons (see below in orange) allow you to jump to the ORS
homepage and the final (submission) page.
Navigation menu
Clicking on the ‘Navigation’ button will open a menu on the left detailing the questionnaire
sections available. Click on the relevant section to be taken directly to that page. The
navigation menu will auto-hide after you click your destination or if you click the cross in thecorner. Clicking on the arrows will open up and display sub-sections.
The navigation menu has a tab which shows the number of unanswered questions within eachsection in red. Select the ‘All unanswered’ button to display how many unanswered questions
there are in each section. You can expand the sections to see a further breakdown withinsubsections. Depending on your answers, the number of questions may fluctuate. This is foryour own tracking purposes only and you do not need to answer all questions in orderto submit.

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No. of unansweredquestions in section
Click toexpandAccessing guidance
Reporting guidance
Throughout the questionnaire, you can access the reporting guidance and scoring criteria, if
applicable, for the specific question via ‘Link to question level guidance’. When you click‘Reporting Guidance’ ‘CDP Cities Guidance’ a new tab or window will open with the relevant
guidance.

The guidance link will always open in English. To change the language when
the link opens, click “language” in the top-right corner.

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Information icon
You can also click the information icon
for more direction on some questions. For example,
the information icon may tell you whether you should select one option, or all that apply.

Saving your response‘Save’ button
The save button is located on the top left corner of each page. Please click the ‘Save’ button
regularly, before moving page and before logging out, and after entering significant data
or attaching/removing documents. If you are planning to leave the response inactive, please
use the ‘Save’ button before moving away, as the system may time-out after a long period ofinactivity and data would subsequently be lost.

It is advisable to do this frequently to avoid the loss of data, e.g. due to time-outs. The green
pop-up messages, as shown below, will confirm once your data has been saved.

Autosave
There is an autosave function in the ORS in addition to the ‘Save’ button. The
will appear next to questions where you entered data as you move through a page.

icon

Please do continue to use the ‘Save’ button when entering large amounts of data, adding or
removing attachments, navigating through pages, and before exiting the ORS.

In addition to the green ‘Saved’ icon, you may see a blue ‘Save in Progress’ icon.
Please wait for that icon to change to the saved icon before continuing. If it does notchange, there may be an issue with your internet connection or your log in session may havetimed out, and the data you have recently entered will not be saved. Please sign out of the
ORS and sign back in to continue with your response.

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Copy Forward
If you have previously submitted a response to a question, your previous answer will copy
forward and be pre-populated into your 2023 questionnaire from your most recent
submission. A copy forward icon will show for all questions which are eligible for copy forward.

When you click the copy forward icon you will see an overlay of your previous answers fromthe last year that you reported. In the overlay you will see the previously reported answers
even if they are not copy forward.
If you did not previously submit a response to a question or this is a new question no answers
will copy forward. If you click the copy forward icon a message will appear outlining that noprevious answers have been found.
Not all questions are suitable for copy forward. Comments are not auto-populated, however,
if you press the copy forward icon, the comment from your previous response can be manuallycopied forward. Attachments cannot be copied forward.
Click ‘Copy previous response’ to manually copy your answer into this year’s questionnaire. If
you have edited the question already for 2023 clicking ‘Copy previous response’ will override
the data already entered.
Any question marked with a red cross cannot be copied forward. Either the question
is not configured to allow copy, or the row/column no longer exists in the survey.

Please be aware if a de-selection is made for a leading question in the current yearquestionnaire, the follow up questions may still contain the prior year response and willneed to be edited, as necessary.
Please ensure that you review any auto-populated information as the questions may havechanged since your last submission. It is your responsibility to ensure your answers are
updated for the accuracy and completeness of your response.
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CDP has tried to ensure copy forward from your previous response is available where
possible, however, some questions have been modified from last year’s questionnaire, andtherefore not all fields may copy over. As a result, your data might only be available on
specific fields within table questions. We encourage you to double check the response toensure that the response is complete and up to date.
Once the response has been activated the auto-populated answers will be show and you canadd, edit and amend the data as necessary.

Audit Log
The Audit Log button is located at the top left of the screen, there are two elements to the
Audit Log:
 Answer Audit log
 Workflow Audit log
The Audit Log is where the user can see all the changes made to the response by any user
since the questionnaire was activated.

Answer Audit Log
The Answer Audit log displays all changes made to the answers in a response.

Alternatively, you can view the Audit Log for a specific question. This shows you all thechanges made to one question. Select the Audit log icon next to a question to view this.

In the Answer Audit Log the following will show:Date – the date the change was madeTime – the time the change was madeUser – the name of the user who made the change
Source – where the change was made. ‘UI’ (User Interface) if a user has made thechange directly in the ORS. ‘Excel Import’ or ‘Campaign Copy Forward’ if thesefunctions were used.
 Question – the question which was changed. If it is for a table question, then thecolumn name will also be displayed.
 Change type – the type of change made. This could be option added, option removed
or value
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 Previous value – the previous answer for the question. This can be blank if it is thefirst time a change is made
 Change – the new answer for this question
Workflow Audit Log
The workflow audit log shows changes to the overall status of your response. Once you havemade a change to the whole of your response e.g. you have submitted then workflow audit
log will be updated, and the summary column will show this transition from Draft to Submitted.
The User column shows who has made the change. API_User is when CDP has made achange to the overall status of your response due to a request from a user, e.g. the response
was re-opened or amended. On this page you can view your response for each time the whole
response was submitted by selecting ‘‘View’’ in the row of a submission you are interested in.

CDP Contact

Cultural settings
Cultural settings allow you to choose how data is formatted and displayed in the ORS. Cultural
settings are only applied in the ORS and affect how numbers and dates are displayed to you
only. These settings do not apply to your formatted response or the dates on the dashboard.
In the ORS you will see the following questions types adapt to the cultural setting selected:
Date questions: Dates will be displayed in a format specific to the cultural setting
selected. The cultural setting determines the order of the Days, Months and Years. You
can see the format required in the answer box before an answer is entered. For example:

English US vs. English UKNumeric questions: Numbers will be displayed in a format specific to the cultural setting
selected. The cultural setting determines which decimal separator or group separator(e.g. thousand separators) is used (i.e. a decimal point or other) and determines whichgroup separator is used (i.e. a comma or other).
For example, the decimal separator for English (UK) is a decimal point, and the groupseparator is a comma. Two-thousand and a half should be entered and displayed as
2,000.5

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If you change the culture setting to French (France), the decimal separator is a comma,
and the group separator is a space. Two-thousand and a half is displayed as 2 000,5

For Portuguese, the thousand separator is a full stop and the decimal separator is adecimal place. Two and a half thousand will be displayed as 2.000,5.
In summary, the number formats will be presented as follows depending on the language
selected: English (UK/US): 2,000.5
 French: 2 000.5
 Portuguese: 2.000,5
You will see the format required in the answer box before an answer is entered as agreyed out 123456.

English (US) vs. French (France)

Changing your cultural settings
You can change your cultural settings on your My Account page.
To update your settings, you must first exit the ORS, change the selection and open
the ORS again from your dashboard.
1. Click the field for a dropdown of all the available cultural settings
2. Make your selection
3. Click ‘Update details’. You will see a red banner message indicating you have beensuccessful.

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Your selected cultural settings do not affect other users working on the same questionnaire. If
you do not select your cultural settings, they default to the language selected and yourlocation.
Changing your cultural settings will not change your language settings; you canset different language and cultural settings. If you do not make a selection, thedefault cultural settings will correspond with your language settings.
See appendix II: Cultural settings for more information on cultural settings including a list of
the default settings, a list of the cultural settings available for section and the full breakdownof how the cultural settings display in the ORS.
For information on how cultural settings behave when exporting responses, please see thesections for Word and Excel exporting.

Leading questions
These are questions that will impact which questions or options will show later in thequestionnaire. Please be aware of leading questions and check the corresponding reporting
guidance for the pathways illustrating ‘leading’ questions and what impact they have on therest of the questionnaire.

Question types and additional question features
Auto-calculation function
Some questions have numeric datapoints which the ORS will auto-calculate using applicablefigures inputted in to other datapoints of the same question. These may be additions,multiplications or divisions. The auto-calculated field has a calculator icon. Please see thereporting guidance which will detail what data points are used for the calculation.
If any of the applicable fields have not been completed (i.e. are left blank rather than containing‘0’) it will not auto-calculate and will display: Fields used in this calculation are unanswered

If you receive an error message, please check/correct the figures you have inputted alongside
the reporting guidance for the question.

Attachments
Some questions allow, or specifically request, attachments to be added to that question
directly. Please click the information icon
for direction for that question. The charactercounter is to indicate the number of characters added to the field, not to indicate how many
files are attached.

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To attach a file, click the paperclip icon.
To add your file click ‘Choose files’ or drop files in the grey box. Uploaded files will appear
under ‘Files attached to this question’. You can add more than one file at a time. After adding
your files, click ‘Close’.
Click or drop to add files

Use to remove files

There is a file size limit of 30MB. Ensure that the file name does notcontain invalid characters (e.g. + % $ &), or the file will not attach.
The paperclip icon will now be blue.
You cannot see directly from the ORS which files are attached. Click the paperclip icon to see
your files, or to remove files.
We advise against importing attachments with characters in the file
name. If the uploaded attachment has a character in the file name, thecharacter will be lost when uploaded.
Always use the ‘Save’ button for the page after attaching or removing documents to ensure
you do not lose any data, and so you can access the contents of your attached file via the
ORS.
Character limits
Some questions ask for responses to be completed in text fields. There are character limits
set for these fields which varies between questions.
The character limits that apply to each question are displayed on the text field with a counterfor your convenience. If the limit is exceeded the counter and text box will turn red and you
will not be able to submit your response.
When copying and pasting text into a question the same character limits will also apply as
above.

Organizations are advised to enter their response to text fields into the ORS
before gaining management/legal approval as character counts made within
the ORS may differ slightly from those in Microsoft Word (due to formatting).

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Comment fields
Some questions have an ‘add comment’ field, accessed by clicking on the speech bubble
icon. Additional comments are not required for your response to CDP. The comment boxes
provide additional space for you to give reference to the quality of your data, source or any
other notes you wish to share.

Click icon

Add comment and click OK

Icon displays as blue and with ellipsis…

Date fields
In date fields, only digits and / are accepted. You can either click the calendar icon in the fieldand select the date, or you can free type the date in based on the cultural settings you haveselected. To delete a date, hover over the box and click the small cross.
Please note if a date field does not have any data entered, a greyed out ‘MM/DD/YYYY’(depending on your cultural settings) will display as default.

Numeric and percentage fields
In numeric fields, only digits (and decimal points if applicable) are accepted. Group separators
will be added automatically based on your set cultural settings. There can be rules set on the
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maximum number of digits and decimal places in these fields, which vary between questions.
These are clearly listed in the reporting guidance.
For percentage fields, there is no need to enter the percent symbol ‘%’, as this is indicated in
the question for you.
Please note if a numerical field does not have any data entered, a greyed out ‘1,234.56’ will
display as default, with the group and decimal separators displaying based on your cultural
settings.

Pick lists
Some questions and data fields have a pre-defined list of options to select from. These comein a variety of formats:Single-select buttons
Single option questions only allow you to make one selection. The selected option’s circle
will turn blue with a dot. If you wish to remove your selection, click ‘clear selection’.

Multi-select checkboxes
Multiple option questions allow you to make more than one selection. Click an option to
select or to unselect. The selected options’ checkbox will turn blue with a tick.

Single-select drop downs
For some questions, you can select options from a drop-down list. If it is single select,
then your answer is restricted to one option from a drop-down menu. If an option is notshowing in full, hover over it for a speech balloon to display the full text. Selected options
will resize once selected.

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You can dynamically search for an option by typing in the box. Alternatively, you can scroll
through the list.

If you need to delete your selection, hover your cursor in the box for the delete button (asmall cross) to show and click to remove your current selection.
Organizations should select the option that best describes their situation. For a
description of the meaning of each option in the list please consult the reporting guidance.
Only select ‘Other’ when none of the listed options are appropriate as this greatly assists
data analysis.
If organizations choose the option to select ‘Other’, a text box also appears. You can use
this field to specify details.

Enter your answer hereMulti-select drop downs
For some questions, you can select options from a drop-down list. If it is multi-select, then
you can select as many options that apply. If an option is not showing in full, hover over it
for a speech balloon to display the full text. Selected options will resize once selected.
You can dynamically search for an option by typing in the box. Alternatively, you can scroll
through the list. If you need to delete one of your selections, click the delete button (across) against the option.

Questions with grouped options
A selection of dropdown questions in the Cities questionnaires have grouped options to avoid
long dropdown lists. The options available will depend on the selection made in the associatedPage 35 of 65@cdp | www.cdp.net

‘group’ field within the same question. The options field will be greyed out until you make aselection in the group field.
Please note, a selection must be made for both fields within a grouped option. Your data will
not be saved if one field is left blank and you will not be able to submit your response unless
both fields are filled out.

TablesTable columns can have any of the characteristics of other question types. Character limits
and number ranges will be displayed. This includes leading questions within columns androws.
There are 2 types of tables – fixed and dynamic:


Fixed tables
These table questions have a fixed number of rows.

Dynamic tables
These table questions allow you to add additional rows.
The ‘Add row’ function will be displayed where you can add extra rows.

To delete a row click ‘delete’ or the cross.

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If you add more than 25 rows the table will be paged. This icon will appear at the bottomof the table so you can switch between the pages:

Please note that tables can be displayed in one of two formats: Grid format - a standard table view

 Vertical format or repeating sections - In vertical format tables, rows are separated by aline

‘Row’ separator

Text boxes Text boxes will automatically extend as you enter text, either manually or via pasting.
There is no limit to the size of the text box.
 Rich text boxes will automatically extend vertically. They cannot be manually adjusted.
 Plain text boxes will automatically extend vertically and horizontally. You can also
manually adjust the box - click and drag the right bottom corner. If you make the text
smaller a scrollbar will appear.

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Some text boxes have a pop-out function. Click the box icon to activate. Click close
when you have finished entering text.

When copying and pasting answers formatting will not
be retained, except for rich text questions.
Buttons
All clickable buttons will go blue when the mouse hovers over.

Sharing your response
Main Users and Contributors can generate a read-only link that can be shared withcolleagues who are not users by clicking the share button at the top of the page in the ORS.
This will generate a URL that will allow other users to see a ‘view-only’ version of yourresponse.

Please note that these links have expiry dates. If your colleague needs to be able to view the
response at any time before submission, they should be added as a user.
You can also share your response with other colleagues by exporting your response as a: Word export
 Excel export

Signing out
To sign out of the ORS, save your current page and click ‘EXIT ORS’ in the top right corner.

You will receive the following message and you can now close the tab/window in which itappears.

However, you may still be signed into the dashboard. You can sign out of your dashboard byreturning to the tab/window you may still have open, or by going to http://www.cdp.net/, andselecting ‘Sign out’ in the top right drop-down menu.
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Open the menu

To return to the ORS
To continue working on your questionnaire(s), please sign in to your dashboard at
https://www.cdp.net/en/users/sign_in and click ‘Enter Questionnaire’ in the relevant program
block.

Export your response from the ORS
You can export your questionnaire response to: Word ExcelExport to Word
You can download your response from the ORS into word. This function is for viewing andsign off purposes only, you will not be able to import any changes made in word back into the
ORS. Please note the word export timestamp is GMT+1 (UK time).
How to export to word
Click the Export Response dropdown and then select Word.

The following screen will appear. Select either Portrait or Landscape, CDP recommends
exporting to word in portrait format. Click ‘OK’, the export of your response will now download.
This can be saved and shared in a read-only format.

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When exporting to word, numbers will display as per the format of your
ORS cultural setting. However, dates in the body of your response willrevert to English-US format.

Export to Excel
You can download your response from the ORS to a specially formatted Excel that can beused offline. You can edit answers in the Excel, save them and import the changes into the
ORS.
The Excel export will show you every question in the questionnaire. Therefore, you may seequestions which are hidden in the ORS due to conditional logic (e.g. some lead questions not
answered). Please use the CDP Guidance to determine whether each question is relevant toyour response.
Remember to set your ORS language before exporting yourresponse to Excel if you are importing it after making changes.

How to export to Excel
Click the Export Response dropdown and select Excel.

You can choose to export one section or the entire questionnaire.
If you have already entered data and/or comments into the ORS and want to remove thesefrom the export, then you can untick ‘Include data’ and/or ‘Include comments’. However, if you
want the data and/or comments to be exported into the Excel spreadsheet, then the relevantboxes should remain ticked.
After selecting the options, click ‘OK’ and wait for the Excel spreadsheet to download. The
download speed will vary and the download may take a while to complete.

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Reviewing questions in your Excel export
The Excel extract will show you every question in the questionnaire, each section of thequestionnaire will be split into separate worksheets within the Excel as shown below. Please
use the CDP Guidance to determine whether each question is relevant to your response.

Help text is still available in the Excel export. It will appear in an italicized grey font todifferentiate it from the question text which is in black font. Please note links to guidance
documents will not be displayed.
You can also find the question pathway in the Excel file help text. For example, in the question
shown below, you should only respond to 3.3 if you have selected ‘Yes’ to question 3.1.

How to edit the Excel
Enter text

You can type text directly into the text boxes. However, if you would like to copy and paste
text from another source (e.g. Word or PDF document), please use the ‘Formula Bar’.
If you have already entered information into a rich text field (i.e. a text
field that allows formatting) and exported it to Excel, the cell will belocked in Excel and you will see the message:

If rich text fields are blank on export then they are editable in the Excel document and theanswers can be re-imported. Formatting can then be added in the ORS after.
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Excel will not support all types of formatting. On text field there are character limits, which you
can see to the right-hand side of each text field. In the example shown below, the character
limit for question 1.0 is 5000 characters.



Date fields

Dates will display or need to be entered based on your default Excel country settings.
Once you import the file back into ORS, the data will display as per your ORS cultural settings.
Where a full date is required, if you just enter a year an error will occur, so please ensure thatyou enter the field correctly.


Numeric fields

For questions that ask for a numeric value, please note the range that the value should fall
into which is displayed either to the right or underneath the field. In the example below, thenumbers entered in these fields should be higher than 0 and less than 999,999,999.
Numbers will display as per your default Excel country and number format settings. Once you
import the file back into ORS, numeric data will display as per your ORS cultural settings.

Some questions contain auto-calculation fields which are only displayed in the ORS and not
in Excel. These calculation fields are displayed as ‘Import to view calculation’ text.

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Drop-down selection fields

To make a selection in a drop-down field, first click the field and then click the arrow on theright to see the full list of options. Please note when selecting 'Other' an additional text box willappear beneath the field, where you are encouraged to provide an explanation.

Check-box fields appear slightly differently in the Excel export to the ORS, as they are shownas one field per option, with 'Yes' and 'No' drop-down options. Please note 'No' is the default
selection here, which indicates an un-selected checkbox.



Add-row table questions

Add-row tables will appear with a pre-defined number of blank rows. This allows you tocomplete more rows of data as needed. You can identify the blank rows as those with 'New
row 1', 'New row 2' etc. row headers. Rather than clicking 'Add row' as you would do in the
ORS, simply complete the data directly in the blank rows made available.


Attachments

Attachments are not visible in the Export.

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Adding comments

Additional comments are not required for your response to CDP. The comment boxes provide
additional space for you to give reference to the quality of your data, source or any other notes
you wish to share. Please note that comments submitted on public responses will be public
on your CDP response. Comments can be added into the Excel file where you see a small
red arrow in the top right-hand corner. You will have a maximum of 1000 characters.

General advice when editing your response in Excel

The Excel file should be exported, worked on in the Excel desktop application, then uploaded
back into the ORS when completed. It should not be uploaded into Ggoogle drive.

Import your response to the ORS
To reimport your response from Excel into the ORS:
1. Select Import Answers at the top of the screen.

2. Use the file finder to upload your file and click OK. Ensure your Excel document you
are re-importing is saved as the format of ‘xlsx’.

3. Select ‘all pages’ or the section you wish to import and check the Import map is set toStandard.
4. Click OK.

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5. If the import has been successful you will see the following screen. Please note thateven if some fields fail, the successful fields will still have imported into the ORS.

If the import fails, please download the import results file. In the import results file, look for thecells with the red triangle in the corner as this indicates an error. Please review and amend
the error in a new Excel export and import this.
Some questions in the Excel may be hidden in the ORS depending on your answer to a leadquestion. In the Excel it is possible to enter invalid dropdown answers that will be hidden byconditional logic once imported to the ORS Please check through your answers carefully once
imported.
Your imported answers will now be displayed in the ORS. Your imported answers will bereflected in the Answer Audit Log.

Excel import best practice: Only use the Excel import sheet once to avoid duplicate rows being created in the
ORS. If you need to import more data, please take a new Excel export first and edit
this version before importing.

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 Only use the Excel import sheet for the response you exported it from. Sheets cannot
be shared between responses. Do not unprotect sheets as this will cause the importto fail.
 If it has been a long time since you took your Excel export and your import fails, thenyou may need to take a new export.
 The language of ORS must match that of the import (do not change the ORS language
between exporting and importing.)
 Ensure mandatory questions are completed when importing into the ORS
 Make sure to double-check your data before importing.
 Do not try to import your Excel document if it has been uploaded to google drive.
 After the import if an error report is produced, you can make changes that were notcompleted directly into the Online Response System.

Guidance for Importing GHG Data to Questions 2.1c and
2.1d
The following guidance provides information for users of CIRIS, Clearpath or ClimateOS on
the steps to import their emissions data to their 2022 Cities Questionnaire response forquestions 2.1b and 2.1c.

Steps to Import Save a version of your emissions inventory file that you wish to import in either .xls or.xlsx format. Binary formatted or macro-enabled Excel spreadsheets cannot be
uploaded.
 Keep an original version of the file saved to upload in full to question 2.1a.
 The CIRIS template is macro-enabled spreadsheets, so in order to upload the data,
you will have to save the file in either .xls or .xlsx format locally on your computer first.
 Import your file using the 'Import Answers' button at the top of the screen in thereporting system.

 Select the emissions inventory file for which you want to import into your questionnaire
response.
 In the 'Import' field select the option 'Emissions Inventory Data'.
 In the ‘Import map’ field, select the import map relevant to the question number andformat of emissions data.
Question Number (Format)
2.1b (for GPC Format)
2.1c (for GCoM CRF Format)

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Import Map NameCIRIS 2.4 CRF Format
CIRIS Emissions Inventory@cdp | www.cdp.net

 Select ‘Overwrite existing data/comments when import cell/comment is empty’ andclick ‘OK’.

 If your import is successful, you will be presented with an import result screen. You will
see the number of data points imported. Your answers will now show in the appropriatequestion in your questionnaire.

 Check all answers (emissions data and notation keys) have been correctly imported
and look correct in your response by navigating to question 2.1c or 2.1d. Excel
automatically rounds numbers and checks the numerical data is exact when imported.
 Please note that comments and notation keys from the Excel file may not be
automatically uploaded to your response, so you may have to enter these manually.
 Please ensure that in addition to importing your emission data in questions 2.1b or
2.1c that you have also attached your emissions inventory Excel file in question 2.1a.

Submitting your response
Prior to submitting a questionnaire, you are strongly encouraged to review your response,
paying attention to: Spelling, grammar, and figures (e.g. emissions figures if applicable) are correct.
 Your answers adhere to the relevant reporting guidance document.
 Completeness: please make sure to answer as many questions as you can, even if theanswer is ‘no’ or ‘I don’t know’.
 Web links and cross references are not used to answer questions.

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 The value ‘Other’ is selected in the dropdown list only if no other option fits your required
value.
Only the Main User can submit the response and is therefore the only user that cansee the submit button. If you need to change the Main User, the current Main User
can do this via their cities dashboard, otherwise please contact us via the Help
Center or your local contact.

Making your submission choices
Before you can submit your response, you will be required to confirm:The language you are submitting your response.
Acceptance of the terms for responding.
How CDP should handle your response (public or non-public).

How to submit your response (Main User only)
1. Navigate to the ‘Submit your response’ page at the end of the online questionnaire:
2. Select the language you are submitting your response in:

3. Read and accept the Terms and Conditions and tick the box.

4. Indicate if you wish your response to be public or non-public. For more information on
the differences between a public and a non-public response, please see the Terms &Conditions that apply to the response you are submitting.
GCoM-committed cities and cities participating to WWF’s One Planet City Challenge,
Race to Zero and Race to Resilience only have the option to submit publicly.

Please note - it may not be possible to amend your response from public toprivate post-submission if you have made the A-list.
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For more information on the differences between a public and a non-public response,
please see the Terms & Conditions that apply to the response you are submitting. You
may also wish to view the Privacy Policy.
5. Scroll to the top of the page and click ‘Save’.

6. Click ‘Submit’.

7. Click Confirm on the pop-out screen, confirming you want to submit.

Submission trouble shooting
If the ORS detects errors or warnings in your response the Errors and Warnings box will be
flagged for you to rectify the issue. If you try to submit with errors in your response you will
see a red ‘submit failed’ notification in the corner. This will occur if you try to submit:
without having completed all mandatory fields.

with fields that have a value that is out of range.

 with fields that exceed the character limit.

If you click on the errors and warnings button, a pop-out box will show the list of errors (red)and warnings (yellow). If you click an error or warning it will take you to that field in the ORS

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for you to amend. Once the error or warning is resolved it will disappear from the errors andwarning list.
You will be able to submit once all errors are resolved. Warnings will prevent you from
submitting.

Submission confirmation
Clicking ‘Submit’ will prompt you to confirm you’re sure you wish to submit at this time.

Clicking Confirm will take you to the ‘Thank you for your submission…’ page.

You will also receive an email from CDP confirming the submission and with information on
next steps.

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Your dashboard after submitting your response
After submitting navigate back to your response dashboard and under the Cities block you
can see that you have successfully submitted your response by the ticks as shown below.
This can take a few minutes to update after your submission and you will see circles insteadof ticks.

Submission pending

If you do not see ticks within 1 hour of submitting please email your local CDP
contact or contact us via the Help Center.

Successfully submitted

Amending your response (Main User only)
Making a change to your response is free of charge and can be made before or after thereporting deadline. However, changes made to a response after the reporting deadline may
not be included in analysis or scoring, as this will be underway.
1. If you are the main user, you can amend your response from the dashboard by
navigating to ‘Latest Submission Details’ in your Cities 2023 block and click ‘Amend
Submission’.
Submission details section

Alternatively, you can contact us via the Help Center to amend your response.
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2. You will then get a message:

3. Refresh the page. The cities block will change from ‘Completed’ to ‘Amendment in
Progress’ with the ‘Enter Questionnaire’ button (this may take a couple of minutes).
Your response will stay in ‘Amendment in Progress’ until you resubmit, so pleaseresubmit as soon as possible and by the deadline on your dashboard.

Change your questionnaire pathway and join additional projects
and initiatives during an amendment
1. Whilst the response is in ‘Amendment in Progress’ on the dashboard you can alsochange your questionnaire pathway. Simply click on ‘Change pathway’ under theReporting Pathway section.

Change questionnaire pathway
here

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2. To join additional projects and initiatives at this stage during the amendment process,click ‘Report To’ next to the projects you wish to report to as seen below.

Opt in to additional
projects here

Note that joining some initiatives like GCoM means the response must be submitted
publicly so if you have previously submitted your response non-publicly, you will haveto choose to submit 'publicly' before you can submit your amendment.
3. Then, back in your dashboard, click ‘Enter Questionnaire’.

4. Make the necessary changes to your response. You will not be able to amend answers
on the submission page.
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5. When complete, click the ‘Submit Amendments’ button.

6. Confirm your submission.

Viewing your response
After submitting you can view your submitted response in two ways:

In the ORS as a snapshotted response
If you wish to view your submitted response in the ORS, first navigate to your response
dashboard.
1. Expand the questionnaire block and click the option to ‘view submission’.

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2. Navigate to the workflow audit log.

3. Choose which submission you wish to view. You may see multiple submissions, e.g. if
you have submitted amendments. Please note that the audit log is in chronologicalorder with the newest changes at the top.
2nd submission

1st submission

As a formatted response from Scores and Responses
You can view your submitted response in a web page viewable format (known as a ‘formatted
response’) from your dashboard. Please allow up to 48 hours after submission for this to beprocessed.
Navigate to the ‘Scores and Responses’ block. Select the questionnaire within the ‘Response’
column to open the response in a new window.

You will be able to see your entire response, including all project-specific questions (if relevant)and the submission page.
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 The submission page will always be hidden to any users not within your organization.
 If you submitted your response privately, your formatted response will only ever be visible
to users in your organization.
 Currently all cities responses are scored privately, hence the ‘score’ column says ‘notscored’The response will include all questions which were shown to you in the ORS even if noinformation was entered. Additionally, if a row or column was not shown to you in a table, e.g.
a row for a particular sector that does not apply to your organization or because a previous
selection determined that the column was hidden, it will appear in the formatted response as<Not applicable>.
Single select questions (i.e. it is not a multiple-choice question, so you can only make one
selection) will show as ‘Please select’ if no answer was selected in the ORS.
The menu on the left-hand side is expandable, click on the arrows to view questions withinthat module and navigate around your response. You can export your response to PDF.

Further help
For more information on responding through CDP please see the guidance links throughout
the ORS and the guidance page of our website.
If you have any problems in accessing or using the ORS, you can check our FAQs, or email
your regional CDP contact or contact us via My Support in the Help Center with full details(and screenshots) of your issue.

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Appendix I: Project memberships
For more information on project memberships, please see the section here.
Partner

C40

Projects

C40 Cities
questions

CDP Cities
questions

CDP Cities

CDP
Matchmaker

CDP Investor

GlobalCovenant ofMayorsPage 57 of 65

GCoM (regional)

Available
to optin?

Project description
C40 is a network of nearly 100 mayors of the world’s
leading cities who are working to deliver the urgent actionneeded right now to confront the climate crisis and create
a future where everyone, everywhere can thrive. Mayorsof C40 cities are committed to using a science-based andpeople-focused approach to help the world limit global
heating to 1.5°C and build healthy, equitable and resilient
communities. Through a Global Green New Deal, mayors
are working alongside a broad coalition of representatives
from labor, business, the youth climate movement andcivil society to go further and faster than ever before.
CDP Cities provides the global platform for cities tomeasure, manage and report their environmental data.
We work with over 1000 cities measuring and reporting
environmental data each year to manage emissions, build
resilience, protect themselves from climate impacts andcreate better places for people to live and work. Insightinforms action and reporting is the first step on the journey
to building sustainable low-carbon cities aligned to a 1.5°C
pathway.
Matchmaker is a global initiative that showcases urban
climate infrastructure projects to potential investors andbuilds capacity in cities to advance socially equitableclimate change mitigation, adaptation, and resilience
projects. The goal of Matchmaker is to help cities findfinancing solutions. By selecting “Report to,” you are
indicating interest in learning more about Matchmaker,
where you can gain information on learning materials,
webinars, and workshops related to sustainableinfrastructure finance. It is free for local governments toparticipate.
On behalf of a subset of CDP's Investor Signatories
interested in supporting municipal environmental
reporting, your local government is requested to report to
the CDP-ICLEI Track. Investors recognize that local
governments are critical to the transition to a sustainableeconomy that works for people and planet. This transition
requiressignificant
investmentinsustainableinfrastructure and municipal bond investors are
increasingly focused on environmental factors in theirdecision making. By disclosing to CDP, you are aligningwith best practice for transparency with yoursustainability-related data.
CDP-ICLEI Track is a recognized reporting platform to the
Global Covenant of Mayors for Climate & Energy (GCoM).
GCoM is the largest alliance for city climate leadership,
uniting a global coalition of more than 12,600+ cities andlocal governments who share a long-term vision of
supporting voluntary action to combat climate change andmoving towards a resilient and low-emission society. You
should select this option if your city: has committed to
GCoM through a Regional Covenant or would like to do
so. If your city is not yet committed to GCoM you can click
here to indicate your interest and then visit Journey Global Covenant of Mayors to review the steps on

No

No

Yes

No (only
available
in NorthAmerica)Yes@cdp | www.cdp.net

formalizing your commitment by sending a commitment
letter to GCoM. If you are unsure if your city has alreadyjoined GCoM, contact info@globalcovenantofmayors.org.
Selecting this option and completing the Cities
questionnaire allows cities to show their compliance withthe requirements of the Common Reporting Framework.
The data you submit through the Cities questionnaire ispublic and will be shared with your Regional Covenant.

100%
Renewable
EnergyCampaign

Carbonn
Climate Registry

ICLEI - Local
GovernmentsforSustainability

ICLEI Circulars

DurbanAdaptation
Charter

Ecologistics
Community

Page 58 of 65

The 100% Renewables Cities and Regions Network
supports the transition to a sustainable energy future incities, towns and regions around the globe. It is linked to
The Global 100% Renewable Energy Platform. Local andregional governments committed (or intending to commit)
to 100% Renewable Energy (RE) in government
operations and in their communities are invited to join.
Select "Report to" to signal your interest in this open
ICLEI-managed network (access free support and explore
additional services). The ICLEI team will connect withmore details to formalize your participation. Moreinformation on https://100renetwork.iclei.org
The carbonn Climate Center provides services to local
and regional governments tackling climate change and air
pollution, guiding their step-by-step approach towards
carbon neutrality, energy security, and improved air
quality - all leading to multiple and diverse benefits andsectoral impacts. The carbonn Center manages the
carbonn Climate Registry (cCR), which tracks
transparency, accountability and credibility - now as partof the CDP-ICLEI Track.
ICLEI Circulars is the first global platform for circularity at
the local level, and is the one-stop shop for circulardevelopment news, resources and events of the ICLEI
network. The platform supports ICLEI network local andregional governments throughout the transition to acircular economy, facilitating cities’ circular development
journeys by providing support, resources and fostering
conversations and collaboration. The ICLEI Circulars
platform of leading ICLEI network cities, towns, regions
inspires, guides, co-creates and scales up circular
economy actions based on the Circular City Actions
Framework. Select "Report to" to signal your interest in
this open ICLEI-managed network. The ICLEI team willconnect with more details to formalize your participation.
More information on https://circulars.iclei.org/
The Durban Adaptation Charter (DAC) commits local
governments to climate action in their jurisdiction that willassist their communities to respond to and cope withclimate change risks thereby reducing vulnerability.
The ICLEI EcoLogistics Community is the first city network
globally committed to a sustainable urban freight future.
The Community leads sustainable urban freightdevelopment in participating cities. It also drives global
action through collaborative exchange, ambitious actionplans, inspiring demonstration projects, and multilevelgovernance. By selecting "Report to" you will bepresented with additional questions for assessment offreight transport sector. Showing interest does not indicatethat your city is participating or will participate in the
EcoLogistics Community. Our Sustainable Mobility teamat ICLEI World Secretariat will send a follow up forparticipation in the EcoLogistics Community.

Yes

No

Yes

No

Yes

@cdp | www.cdp.net

Ecomobility
Alliance

ICLEI’s
GreenClimateCit
ies Program

The Building
Efficiency
Accelerator
The Climate andClean Air
Coalition

Transformative
Actions Program

Race toResilience
partners

Cities Race to
Resilience

Cities Race toZero partners

Cities Race to
ZeroPage 59 of 65

The EcoMobility Alliance is a network of ambitious cities,
led by innovators and visionaries, supported by experts
and businesses, committed to building a sustainablemobility future that is integrated, efficient, peoplecentered, and environmentally-friendly. By selecting"Report to" you will be presented with additional questions
for assessment of the transport sector. Selecting “Join”
does not indicate that your city is participating or will
participate in the EcoMobility Alliance. Our Sustainable
Mobility team at ICLEI World Secretariat will send a follow
up for membership of Alliance.
The GCC Program is ICLEI’s global climate impact
program. It offers tailor-made guidance to local andregional governments on integrated climate action in theircities/towns or regions, with the aim to achieve climate
neutrality by 2050 at the latest. The GCC process
guidance focuses on analyzing, acting and acceleratingclimate action, also exploring access to finance andinvestment
https://www.iclei.org/en/GreenClimateCities.html.By
selecting "Report to", additional GCC questions are
asked. Should you participate in the GCC Program andreport, your data will be reviewed by the ICLEI World
Secretariat team.
The Building Efficiency Accelerator (BEA) is a publicprivate collaboration that turns global expertise into action
to accelerate local government implementation of building
efficiency policies and programs.
The Climate & Clean Air Coalition is the only global effort
that unites governments, civil society and the private
sector to improve air quality and protect the climate by
reducing short-lived climate pollutants across sectors.
The Transformative Actions Program (TAP) aims tocatalyze and improve capital flows to cities, towns andregions and strengthen the capacity of local and regional
governments to access climate finance and attract
investment. By selecting "Report to" you will receive
information on upcoming TAP calls, events andopportunities.
CDP-ICLEI Track is the progress tracker for the
UNFCCC’s Race to Resilience. Race to Resilience is a
global campaign catalyzing ambition for climate resilience,
putting people and nature first and supporting frontline
communities to adapt to the impacts of climate change. To
join the campaign, pledge to Cities Race to Resilience or
select this option to indicate your interest. You can reportyour progress against your Race to Resilience pledges bycompleting the 2022 Cities Questionnaire. Cities who
have joined the campaign must report publicly. If you are
unsure if your city has already joined, please contact
citiesemea@cdp.net.
CDP-ICLEI Track is the progress tracker for UNFCCC’s
Race to Zero campaign. Race to Zero is a global
campaign to rally non-state actors - businesses, cities,
regions and investors – to meet the goals of the Paris
Agreement. It aims to achieve a healthy, resilient, zerocarbon recovery that prevents future threats, creates
decent jobs, and unlocks inclusive, sustainable growth.
Cities can join the Cities Race to Zero campaign atwww.citiesracetozero.org. Joining Race to Zero is apledge to: reach net zero by 2050, set a science-based
interim target, take immediate inclusive action to reduce
emissions and report progress annually. Selecting this

Yes

Yes

No

No

Yes

Yes

Yes

@cdp | www.cdp.net

Union of theBaltic Cities

Union of theBaltic Cities

NetZeroCities

NetZeroCities

WWF’s One
Planet City
Challenge(OPCC)

WWF’s One
Planet City
Challenge(OPCC)

option and completing the Cities questionnaire fulfils the2022 reporting requirements of your pledge. Cities who
have joined the campaign must report publicly. If your city
has not yet joined the Race to Zero, but wishes to do so,select this option and submit your pledge atwww.citiesracetozero.org.
Union of the Baltic Cities (UBC) is the leading network ofcities in the Baltic Sea Region with member cities from
Denmark, Estonia, Finland, Germany, Latvia, Lithuania,
Norway, Poland, Russia and Sweden. Founded in 1991 inGdańsk, UBC is a voluntary, proactive network mobilizing
the shared potential of its member cities. The aims of the
UBC are amongst others to promote cooperation andexchange of experiences between cities in the Baltic Sea
Region to advance and deliver sustainable urban
solutions and quality of life, and so to bring added value
for them and to promote cities as drivers for smart,sustainable, green and resource-efficient growth.
NetZeroCities is a consortium consisting of 33 partners
from 27 European countries, managing presently the EU
Cities Mission “100 Climate-Neutral and Smart Cities by2030” platform. It is coordinated by EIT Climate-KIC,
Europe’s largest public-private innovation partnership
focused on climate innovation to mitigate and adapt toclimate change. NetZeroCities supports the 112
European cities selected by the European Commission
to join the EU Cities Mission in drastically reducing theirgreenhouse gas emissions to achieve climate neutrality.
It works as a service-oriented platform supported byworld-class practitioners to help cities overcome thecurrent structural, institutional, and cultural barriers they
face in order to achieve climate neutrality by 2030.

No

WWF’s One Planet City Challenge (OPCC) offers you an
independent assessment of your reporting, in a tailormade Strategic Feedback Report that follows your city’s
climate journey. It’s also a biennial competition thatpublicly recognizes and celebrates leaders in the field.
WWF aims to take global expert community advice including from the IPCC - and make it tangible for local
governments, to guide cities to effective climate action.
We offer a science-based target check and high-level
action advice, based on your city’s form and growth
profile for the greatest positive cascading effect.
An international jury of urban experts chooses nationaland global winners from the participants. Shortlisted
cities are invited to a global public engagement
campaign, where WWF showcases
your work to your citizens and collects their suggestions
to further accelerate local change.
In 2022, this campaign received 1.3 million global votes
and 116 thousand feedback suggestions. The OPCC hasgrown steadily since its inception in 2011 with over 700
cities from nearly 70 countries on six continents having
taken part at least once. In the last round well over 80%
of participants wished to rejoin the Challenge andrecommend it to peers. National WWF offices may assist
cities through additional programs.

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Appendix II: Cultural Settings
For more information on how cultural settings work, please see the section here.

Default cultural settings based on language/location:
Language

Cultural Setting

EnglishWithin UK & EU:
English (United Kingdom)Outside of EU:
English (United States)

SpanishSpanish (Spain)

Portuguese

Portuguese (Brazil)

ChineseChinese (Simplified)JapaneseJapanese (Japan)

FrenchFrench (France)

KoreanKorean (Korea)

All cultural settings available for selection including a full
breakdown of the display formats:

Cultural setting

DecimalseparatorGroup
separator

Example ofnumeric
question

Date format

Chinese (Simplified).

,

1,234,567.89

YYYY/MM/DD

Chinese (Traditional).

,

1,234,567.89

YYYY/MM/DD

English (India).

,

12,34,567.89

DD/MM/YYYY

English (Trinidad andTobago).

,1,234,567.89

DD/MM/YYYY

English (United
Kingdom).

,

1,234,567.89

DD/MM/YYYY

English (UnitedStates).

,1,234,567.89

MM/DD/YYYY

French (France),

1 234 567,89

DD/MM/YYYY

German (Germany),.

1.234.567,89

DD/MM/YYYY

Indonesian(Indonesia),.

1.234.567,89

DD/MM/YYYY

Page 61 of 65@cdp | www.cdp.net

Italian (Italy),.

1.234.567,89

DD/MM/YYYY

Japanese (Japan).

,

1,234,567.89

YYYY/MM/DD

Korean (Korea).

,

1,234,567.89

YYYY/MM/DD

Portuguese (Brazil),.

1.234.567,89

DD/MM/YYYY

Portuguese (Portugal),

1 234 567,89

DD/MM/YYYY

Spanish (Latin
America),.

1.234.567,89 * DD/MM/YYYY

Spanish (Spain),.

1.234.567,89 * DD/MM/YYYY* Group separator is only applied to numbers with 5 or more digits in this cultural setting.

Page 62 of 65@cdp | www.cdp.net

Appendix III: How to access and use the Help CenterIf you have not found the information you are looking for in the resources section of yourdashboard, this guide or the cities FAQs you can visit our new Help Center, where you willfind articles providing information to support your disclosure further.
To access this, you will need to be signed in. Once you are signed in to your account, you canaccess the Help Center via link at the top of the page. If you are a new user, you can register
here.

Once you click on the Help Center link, you will be taken to the Help Center site:

You can search for knowledge articles to find an answer to your question using the “Search”
function, browsing Most Popular articles or by clicking on the link for the Knowledge Base.
In the Knowledge Base, you can select a category of articles you are interested in andexpand the menu to see the articles available:

Page 63 of 65@cdp | www.cdp.net

The expanded view of the Knowledge Base category will show you the available articles.

Click on the title of the article to view the information and guidance in full.
If having searched the Knowledge Base using different key words you still cannot find theinformation you are looking for, contact our support team via My Support in the Help Center.
Click on My Support in the Help Center, which you will see if you are signed in.

Clicking on My Support will take you to the following page where you can raise a caseregarding your query.

You can also search for knowledge articles here in the search bar, or click on Contact
Support, which will open up the following screen:

Page 64 of 65@cdp | www.cdp.net

Please make sure you enter the following for your case:Enter the subject
Select the category and sub-category
Enter your question or query into the description fieldIf you are having a technical issue, please provide as much detail as possible andattach any screenshots as needed

Once complete, click Submit, which will send your query to our support team.
You will the get a confirmation screen and an email will be sent to your inbox with your casenumber. It will also appear listed in your Open Cases as long as the query is active.

Page 65 of 65@cdp | www.cdp.net