Your reliable
service partner
Customer service
www.liebherr.com

Maritime cranes

Table of contents--Service excellence

Field service

Liebherr Transform

Parts and service products

Training

MyLiebherr

Our worldwide network,sites and services
P. 4

At your service: inspections, maintenance, consulting and much more
P. 7

Turning old into new with upgrades,retrofits and overhauls
P. 11

Original parts and service packages
for optimum performance
P. 13

Experience and know-how
transfer on the highest level
P. 14

Your personal customer portal
with all digital services in one place
P. 152Liebherr customer service – Maritime cranes

Liebherr customer service – Maritime cranes

3Worldwide at your service---A new service era

Serviceexcellence--Real-time and remote service
With XpertAssist, our service technicians can perform
remote support and fault analysis in real time, regardlessof your location. This increases the availability and service
life of your machines while reducing operating andmaintenance costs.

Technical support
Customer service centre
Reman centre

Based on many years of experience, we offer effective
help and support from our specially trained technicaladvisors and service technicians. Regardless of the location
or life cycle phase of your machine, our experts are atyour disposal.

Find your nearest service partner:
Our worldwide network of highly qualified andexperienced engineers and technical consultants is
at your disposal, providing rapid response times andthe highest levels of expert service. This keeps yourmachines running at an optimum level delivering
exceptional productivity and reliable performance.

4

Liebherr customer service – Maritime cranes

Liebherr customer service – Maritime cranes

5Efficient and reliable

Field service--With Liebherr you have not only chosen a
top-quality machine but also a reliable andtrustworthy service partner. Our professional
service engineers assist from the moment themachine leaves the factory and accompany itthroughout its whole service life.

Preventive maintenanceIn addition to regular monitoring, our engineers carry out
tailor-made inspections, which include safety checks andload tests in accordance with directives. Following a deep
dive into historical sensor data and operational usage, wecan recommend optimum preventive maintenanceprogrammes tailored to the specific characteristics of youroperation. This will ensure that the high performance andproductivity that you have come to expect from a Liebherr
machine will be maintained.

6Liebherr customer service – Maritime cranes

Welding and steel
structure specialists
Our steel construction service centre comprises a team ofinternationally certified specialists focusing on steel
structure repairs and welding technology. They provide a fullrange of services beginning with inspections on site and thecompetent planning of repairs, up to execution of workinvolved. Depending on your requirements, our team carries
out the full repair or provides supervisory services for yourpersonnel.

Liebherr customer service – Maritime cranes

7Assembly and commissioning
Our engineers carry out complete assembly and subsequent
commissioning of your machine. When relocating yourcranes, we support you from the planning, through thetransport up to handover on a turnkey basis.

Application and process
consulting
The application of sometimes very complex technologies
and the correct choice of suitable equipment require
special knowledge and practical experience. Our application
specialists use their wide experience in various working
methods and processes in order to get the most from yourmachine – maximum utilisation for maximum performance.

Service agreements
We offer you tailor-made agreements, taking precise account of your specific requirements,
to ensure optimum machine condition and high availability: the Liebherr CarePacks.
These range from regular inspections, through maintenance, up to repairs and much more – all in
manufacturer quality. After choosing the scope and duration of the agreement, we take care of yourmachine while you can focus on your core business.

8Liebherr customer service – Maritime cranes

Liebherr customer service – Maritime cranes

9Unleash the full potential

Liebherr Transform--Unleash the full potential of your machines. With amanageable financial investment and the utilisation of thelatest technologies, now is the time to make your machinesstronger, faster, smarter, greener and ultimately...better.

Upgrades, retrofits and overhauls
Make your machine fit for the future. Whether you need a specific retrofit kit, want to increase
productivity or reduce costs, we have the right solution for you. Extend the lifetime of yourmachine by choosing one of our overhaul packages. There is a wide range of possible modifications,each tailor-made and designed for your individual needs.

The Reman program
The continuously expanding range of Reman products
offers you reconditioned components that are as good as
new in terms of reliability and performance. Thus, we help
both your budget and the environment – a win-win situationfor everyone.

Remanufactured drive
train components with newpart warranty.
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Liebherr customer service – Maritime cranes

Liebherr customer service – Maritime cranes

11Original quality from Liebherr

Parts and service
products--Our original parts are optimally suited to Liebherr machines. Theyfulfill the highest quality standards and so significantly increasecost-effectiveness and value retention. Our strategically locatedstocks worldwide enable a fast distribution service.
Our service also includes comprehensive technical support todetermine the ideal parts solution for you.

Service packages andoperating fluids
Our original filter packages are optimally harmonised foreach individual type of machine and their respective service
interval. They, in combination with our high-quality lubricants and operating fluids help to maintain the performanceof your Liebherr machines with lasting effect.

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Liebherr customer service – Maritime cranes

Service products
Our experts are constantly expanding the range of service
products that support you in your daily tasks. Discover thevarious parts kits, such as the O-rings kits, the rope inspection kits, or hydraulic seal kits.

Liebherr customer service – Maritime cranes

13Experience and know-how transfer

Training---

Our worldwide maritime training centres provide professional training for customers, partners and employees in the areas ofproduct, operator and business skills. The training concepts are developed in close cooperation with the target groups andfocus on product knowledge, crane operation, maintenance and fault diagnosis.

Your personal customer portal

MyLiebherr---MyLiebherr is your ticket to our online world with a variety of services for your Liebherr machines.
You will benefit from comprehensive services and additional features such as:– individual management of your machines– ease of contact with your Liebherr service partner – round the clock– straight forward and secure management of your customer data
– instant access to the latest documentation and parts list of your machine– simple parts ordering from your Liebherr service partner

Documents

Apps anddigital services
One portal, all services

Spare parts

Simulators

Training on site

Simulations are a highly effective training method offering
numerous advantages over conventional on-crane training.
Due to the flexibility of the virtual environment, users canrun through a multitude of load-handling situations andsimulate a wide variety of environmental conditions asrequired. The ability to track students’ progress, strengths
and weaknesses allows for the development of focusedand tailored training programmes. We offer high-quality
simulators which cover all areas of the maritime cargohandling industry.

A combination of practical and theoretical training has
always been of great importance to us. Good training is thebasis for efficient and safe machine operation. At Liebherr,
we offer a wide range of training options for your operating
and maintenance personnel. This includes both classroom
training and practical on-site training. All training is carriedout by experienced Liebherr engineers.

MyLiebherr⸺Manage machines,buy parts or checkavailability on
www.myliebherr.com

All digital services in one place
Simply register your machines and you will be able to download the latest
documentation, to access the spare parts catalog for your products, and toorder your parts and licences directly online.

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Liebherr customer service – Maritime cranes

Liebherr customer service – Maritime cranes

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Liebherr-MCCtec Rostock GmbH • Liebherrstraße 1 • 18147 Rostock/GERMANY • Phone +49 381 6006 5555
maritime.service@liebherr.com • www.liebherr.com • www.linkedin.com/company/liebherr-maritime-cranes
Liebherr Container Cranes • Killarney, County Kerry, V93 H685 IRELAND • Phone +353 (0)646670200 • Fax +353 (0)64 66 31602
info.lcc@liebherr.com • www.liebherr.com

MCR-11251701-11.22_en
Subject to change without notice.

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