ＤＤ RELEASE
NEWSApril 26, 2019
Ryosuke Mori, President
LIFENET INSURANCE COMPANY(Securities Code: 7157, TSE Mothers)

Lifenet’s Contact Center and Website Awarded Top Ratingsin 3 Categories in the HDI Benchmarking
Chat Services Awarded Top Ratings for First TimeTokyo, April 26, 2019 – LIFENET INSURANCE COMPANY (TES Mothers 7157, President
Ryosuke Mori, URL: https://ir.lifenet-seimei.co.jp/en) announces that the company has been
awarded top ratings of three stars in the 2018/2019 HDI Benchmarking (Life Insurance Industry)in three different categories: “Phone Support (New Customers and Chat Services)”, “WebSupport (Website)” and “Monitoring (Customer Phone Support)”. Lifenet has additionallyreceived top ratings in the “Chat Services” subcategory of “Phone Support” for the first time.
Lifenet has received top ratings in the “Phone Support” and “Web Support” annually from 2012
to 2017, making this the seventh time to be awarded three-star ratings. As the contact center andwebsite are critical aspects of the internet-based sales model, Lifenet will continue to strive forexcellence in these areas of services.

■ Awarded Top Ratings of Three Stars in Three Categories
Phone SupportWeb SupportMonitoring(New Customers & Chat Services)(Website)(Customer Phone Support)

The HDI Benchmarking judges are made up of professional evaluators and consumer
volunteers. The judges call the contact centers, rating each contact center from a customer
perspective on a 4 point scale (no stars to 3 stars) set internationally by HDI.

Copyright© LIFENET INSURANCE COMPANY All rights reserved.

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ＤＤ RELEASE
NEWS~Introducing New Screen Sharing Service~
Lifenet believes that enhancing the customer experience is an essential part of our business.
Our new Screen Sharing Service implemented in April 2019 allows for our customers to share
their computer, smartphone or tablet screens with our operators in our Contact Center, making iteasier for the operators to provide customers with assistance and detailed navigation. Screen
Sharing Service not only grants operators the ability to “see” what the customer is seeing, butalso lets the operators to “draw” on the shared screens, providing visual cues.
Lifenet understands that some customers are not comfortable using devices such as
computers and smartphones, and we hope that this service will offer not only the conveniencebut also the support our customers require.

Screen Sharing Service Illustration
Operator provides customer with connection code to share screenCustomer

Operator

Note: Screen sharing app required. Operator can view screen but cannot remotely manipulate the device

About Lifenet (https://ir.lifenet-seimei.co.jp/en/)
Returning to the original purpose of life insurance - mutual support - LIFENET INSURANCECOMPANY was founded with the goal of offering simple, convenient and competitively
priced products and services based on the highest levels of business integrity. We sell theseproducts and services directly to customers over the Internet. By using the Internet, we areable to offer highly cost-competitive products and accept applications from customers at anygiven time.
Contact: Investor Relations, Corporate Planning Department
Tel: +81-3-5216-7900
e-mail: ir@lifenet-seimei.co.jp
Disclaimer: This is a summarized translation of the original Japanese document, prepared and provided
solely for readers' convenience. In case of any discrepancy or dispute, the Japanese document prevails.

Copyright© LIFENET INSURANCE COMPANY All rights reserved.

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