Doing the Right Thing
2023 Environment, Social andGovernance ReportWhat’s in this report
A message from our CEO

32023 Snapshot

4

Our Story5

Our 2030 Sustainability Ambition

7

People9

Product

22

Planet29

Next Steps

35

Supporting Partners

36

2.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

A message from Pano
This report illustrates the great work that our brilliant Pret teams havedelivered and collaborated on in 2023 across our People, Product andPlanet ambition. I want to extend a heartfelt thank you to everyone for
their continued efforts and passion in this space.
One of the most special moments of 2023 for me washosting His Royal Highness, The Prince of Wales, at
our Bournemouth shop after Pret was selected as
an activator of The Royal Foundation’s Homewards
Programme, which aims to end homelessness throughcollaboration. I was proud to introduce His RoyalHighness to some of the incredible people supported by
The Pret Foundation’s Rising Stars Programme, which
supports those at risk of homelessness into employment– just one of the ingredients that makes Pret such a
special organisation to be part of.
For the first time, we are aligning with therecommendations of the Task Force on Climate-Related
Financial Disclosures (TCFD), marking a milestonein Pret’s reporting and governance of Environment,
Social and Governance (ESG) issues. While this report
showcases important areas of progress, we know wehave more work to do. We are setting decarbonisation
targets as we work towards achieving Net Zero.

2023 Environment Social & Governance Report

We continue to work hard to find new ways
to tackle packaging and food waste in our shops,
including launching a new partnership with
Neighbourly in the UK to get unsold food to local goodcauses every day.
As Pret continues to expand globally into new markets
around the world we know that delivering our People,
Product and Planet ambitions will require a fourth ‘p’- Partnership. Collaboration will be key to driving andembedding long-lasting change, especially with ourfranchise partners and suppliers. We look forward tocontinuing this important journey together.
Best wishes,
Pano Christou, CEO, Pret A Manger

At Pret, one of our core values is ‘doing theright thing’, and ever since we opened ourdoors back in 1986 we have been committed
to helping those most in need.
3.

A little snapshot of Pret in 2023

647
shops

81
18
million5 5
innew shops

markets( 72% equity & 28% franchise)over

new markets

over

90%

of our UK General
Managers started
on our shop floor
2023 Environment Social & Governance Report

5
analysis of the mostrankedthin Which?’s

sustainable
UK restaurant chainscelebrating

10 years

104 people

Pret Coffee Fund

into employment
in our UK operation

investing in our Peruvian
coffee growers through the56%
femalerepresentation
at Exec level

lifecycle
carbon analysis

for 19 key products

facing homelessness placed

made to sell
packaging is

80%

recyclable

17%
reductionin carbon emissions

vs 20224.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

It started with a little
London sandwich shop
in 1986
Today we’re a thriving global business, but our bread and butter hasn’tchanged. We are passionate about making every day a little bit brighterfor our amazing people and wonderful customers. We’re a business withheart; believing in being kind, honest and generous.
We’re a place of opportunity, that’s constantly creating. Where hardworking
people from around the world are given the chance to shine. We proudly
support our local communities, not only near our operations but also
throughout the supply chain.
We don’t believe in wasting good food (The Pret Foundation works withcharities to donate as much food as possible at the end of the day).
We continue to serve organic coffee and make freshly made food fromseasonal ingredients and thoughtful recipes.

We are Pret.

2023 Environment Social & Governance Report5.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Our brand
purpose & values
We exist to...

Make every day alittle bit brighter
By...

Generously
spreading joy
Through...

Food with thought

2023 Environment Social & Governance Report6.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Our 2030 Sustainability Ambition
Shaped by our materiality assessment and the United Nations
Sustainable Development Goals, our Sustainability Ambition
guides our approach to doing the right thing.

PeoplePret’s ambition to positively
impact our key communities.
People are fundamental to the Pret
business, be that our amazing Team
Members, supply chain partners or thecommunities where we operate. We care deeply
about Diversity, Equity and Belonging, creating
an environment where we listen, learn andthen listen some more to constantly evolve andgrow. For nearly 30 years The Pret Foundation
has supported people experiencing or at riskof homelessness by donating surplus food andsupporting people into employment.

2023 Environment Social & Governance Report

ProductPret’s ambition to reduce the impact ofour products and offer more sustainablechoices for our customers.
Our product range is key to helping makeevery day a little bit brighter for our customers.
We’re constantly innovating to tackle waste,ensure our packaging is more circular, anddevelop new thoughtful recipes including ourdelicious veggie and vegan range. We remaincommitted to ensuring our products haveclear allergen information.

PlanetPret’s ambition to become a Net Zerobusiness, committed to protecting
the environment.
Every company, including Pret, has a partto play in understanding, reporting on, andreducing our carbon footprint across ourglobal supply chain. We also aim to tackle
other material issues including water scarcity
and biodiversity.

7.

A message from Pano

Our 2030 Sustainability Ambition

Our Story

PeopleProduct

PlanetNext Steps

Supporting Partners

Our most material areas are
flagged throughout this report

The outside world2023

Occupational Health & Safety

Food Safety

Employee Diversity& Inclusion
Inclusive Products
Climate Change

Supply Chain
Management

High Priority >High Priority >2022

PeopleResponsible Waste Management

Employee Wellbeing
Talent Development

Sustainable Farming

Reducing Single
Use Plastic

Climate Change

Inclusive Products

Animal Welfare

Reducing Single
Use Plastic

Data Security & Privacy

Water

Community
Engagement

Vulnerable Workers

Vulnerable Workers

Talent Development
Energy &Sustainable Buildings

Biodiversity

Worker VoiceCommunity
Engagement

Biodiversity
Water

Stakeholder Engagement

Social Inclusion
Employee Wellbeing
Digital Innovation

External Stakeholders

High Priority >Source: Datamaran

2023 Environment Social & Governance Report

Internal Governance
Structures

Energy &Sustainable Buildings
Deforestation
Social Inclusion

Deforestation

Internal Stakeholders

Internal Stakeholders

Internal Governance Structures
Animal Welfare

GovernanceFood Safety
Supply Chain
Management

Worker Voice
Data Security & Privacy

PlanetEmployee Diversity & Inclusion

Occupational Health & Safety

Responsible Waste
Management

Sustainable Farming

Product

Stakeholder Engagement

Digital Innovation
High Priority >External Stakeholders

In 2023 we conducted anothermateriality assessment with Datamaran
to understand how external factors
may have shifted, including changes inpolicy, markets, consumer behaviour andpeers. This was then refined internally.
We are constantly evolving our People,
Product and Planet approach to alignwith shifts in materiality. Understanding
which issues are most relevant, ormaterial, to Pret as a food and drink
company is fundamental to defining our
Sustainability Ambition.

Source: Datamaran

8.

PeoplePret’s ambition to positively
impact our key communities
Relevant UN Sustainable Development Goals:

2023 Environment Social & Governance Report9.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

PeopleDiversity, Equity & Belonging
Ensuring our diverse teams, customers andcommunities feel valued for their uniquequalities and that they belong in Team Pret.

Sustainable Farming

Working with our farmers around the world
to grow key ingredients more sustainably.

Best bits of 2023:
Launched five employee-led Belonging Groups –Parents & Carers, Women, LGBTQ+, Multiculture,
Body & Mind – to support our diverse talent toshine brightly
Supported 104 people experiencing, or at risk of,homelessness into employment through The Pret
Foundation, 30 more people than in 2022
Provided mental health awareness training forLine Managers, across all of our markets, tosupport spotting signs and signposting to services

Responsible Sourcing

Championing sustainable livelihoods, safety,
and labour rights for workers across ourglobal supply chain.

We’re working hard to identify ambitious, robust
and credible targets to help us meet these goals,
and to better understand how we will track ourprogress towards these ambitions.

2023 Environment Social & Governance Report

Did you know?
Over 90% of our UK General Managers and 22%of our Support Centre teams around the world
started on our shop floor, including our CEO.
For nearly 30 years The Pret Foundation has
helped people facing homelessness and refugees
to find employment

10.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

We started The Pret Foundation nearly 30 years ago with a simple mission – to makea difference to the lives of people affected by homelessness, hunger and poverty.

Since then, The Pret Foundation has worked
tirelessly to alleviate hunger, poverty andhomelessness in our Pret communities.
The Foundation offers direct support tocommunity organisations around the world,
including donating as much surplus Pret foodas possible each day to those in need.

2023 Environment Social & Governance Report

The Foundation runs employment programmes
to help those experiencing, or at risk of,homelessness. This includes the Rising Stars
12-week support programme. It’s fully paid forby the Foundation and aims to remove barriers
where possible, from covering the cost of travel
during this period to offering access to weekly
support groups.

11.

Employee Diversity & Inclusion,
Social Inclusion,
Vulnerable Workers

Breaking down
barriers into work
Since 2008 the Pret Foundation’s Rising Stars
employment programme has welcomed over 700
people into employment at Pret.
We’ve seen first-hand the positive impact that support anda sense of community can have. Through the Rising Stars
programme we:Break down the barriers to employment (no formal
application process, a dedicated Employment Manager,
and placed with experienced General Managers)
Offer 12-weeks of wages and travel costs, together
with weekly support groups and 1-2-1 counselling
if required“The Rising Stars Programme helped
me. I was homeless. I was jobless.
Pret gave me a good chance to stayalive so that I can sort my life out.”
Zizo, Rising Star

Supported 104 people into employment in 2023.
70% completed the programme and 35% havesince worked at Pret for 6 months+
Developed our Shooting Stars programme, which provides
additional support for people who have graduated from
Rising Stars to further progress through a nine-monthcareer development programme with Pret. We supported
6 Shooting Stars in 2023

12.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

A rather special Royal visit
We were proud this year to partner with The RoyalFoundation for The Royal Foundation of The Prince andPrincess of Wales’ Homewards Programme, in its mission
to demonstrate that together it’s possible toend homelessness.
We hosted HRH The Prince of Wales at our Pret shop in
Bournemouth so that he could meet some of our Rising
Stars alumni. We are committed to expand The Pret
Foundation’s Rising Stars Programme by supporting 500
people facing homelessness into jobs at UK Pret shops
over the next five years.
We took part in a roundtable discussion with local
businesses to champion the key role that the private
sector can play to support people facing homelessness
into employment. We also signed up to the Homelessness
Covenant, led by Crisis, and serve as a member on theAdvisory Board to share best practice with others.

2023 Environment Social & Governance Report13.

Supporting Ukrainian refugees
into employment
Building on our experience and knowledge working
with refugees over many years, we set up the Ukrainian
Employment Programme.
The programme offers those fleeing the war
in Ukraine tailored support including:Fast-track into employment at Pret
shops in the UK
English lessons, financial support
and 1-2-1 counselling
What’s next?
In 2024 we will join the global Tent Partnershipfor refugees, a network of major companies
committed to integrating refugees into theirbusinesses through hiring, training and mentorship

Since the programme began in March 2022, we’ve hired over 350
Ukrainian refugees into roles at Pret including Baristas, Front ofHouse Leaders, and Hot Chefs - with a retention rate of over 50%.
11 participants in the programme are currently taking part ina Level 4 Business Transformation Fellowship (for Leaders andabove) & Level 3 Digital Business Accelerator (for Team Members).

2023 Environment Social & Governance Report‘’At first I found it stressful coming into work and it was
hard to deal with the emotional side knowing so many
Ukrainians are suffering back home. Now I feel more
independent, my English is improving with the studying
and talking to customers, and I have built lots of new
relationships with people. I’m very grateful to Pret forthe support they’ve given me.”
Alina, Pret Team Member on our Ukrainian Employment Programme

14.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Employee Diversity & Inclusion,
Employee Wellbeing

Our recipe for success
In 2023 we launched our ‘Managing Wellbeing’ toolkit and mental healthtraining, to help Line Managers to spot signs and signpost support. We
partnered with The Wellbeing Project to review our policies and practices
to support employee wellbeing (which we will action in 2024).

Welcomeeveryone

Establishing Pret’s Wellbeing Framework

Policies

Clear guidelines and impactful initiatives
well communicatedLeadershipRole models for caring deeply and wellness

Practices

Healthy habits, behaviours, physicalenvironment & ways of working

Share
joy

Helping Hand

Support when people are struggling

We...

Care
deeplyHealthy Finances

Minimising financial strain

Healthy Mind

Supporting mental & emotional health

Healthy Together

Keeping people connected

Healthy Body

StayhungryGrow
togetherStaying physically healthy2023 Environment Social & Governance Report15.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Employee Diversity& Inclusion

Diversity and Belonging
is baked into who we are
At Pret, our purpose is to make everyday a little brighter. We’ll achieve
this by ensuring our diverse teams, customers and partners feel valued
for their unique qualities. Regardless of who you are, your background,or how you take your coffee, you belong at team Pret as yourself.

What we’ve achieved so far:
56% female representation at Exec level andat least 50% female representation at every level ofour business
Signatory to the British Retail Consortium’s
D&I CharterSet up a global Diversity, Equity & Belonging (DEB)
governance group, chaired by our CEO, as well as
listening forums in each market
Launched five colleague Belonging Groups
Launched the Female Leadership
Apprenticeship Programme
Women’s development programmes promoted,
such as our Women’s Non-Exec Director (NED)
programme, in partnership with Welcome in
Hospitality, Travel & Leisure (WiHTL)

2023 Environment Social & Governance Report

Our Diversity, Equity and Belonging goals,
to achieve by 2026:
100% of our equity and franchise Managers
trained on inclusive hiring and decision making
85% of General Managers, 90% of Operations
Managers and 25% of Support Centre colleagues
to have started out on our shop floor
Maintain gender diversity, with women
representing 50% of roles across the businessat all levels
Rising Stars programme launched in
one other market outside UK, with 80%
graduation at 3 months
Diversity & inclusion employee engagementscore in the top 10% vs industry average forboth franchise and equity colleagues

16.

A message from Pano

Our Story

PeopleOur 2030 Sustainability Ambition

Product

PlanetNext Steps

Supporting Partners

Employee Diversity & Inclusion,
Employee Wellbeing

We welcome everyone

Multiculture GroupIn 2023 we launched 5 Belonging Groups madeup of colleagues around the world.

Women’s Group
Areas of focus:
Creating a more inclusive workplace
for women by influencing policies
and workplace environment

Each group aims to:
Listen…
to the views, ideas and lived
experience of members
Raise awareness…
of the lived experiences in Pret,
beyond membershipChampion…
inclusion and belonging and deliver activity
that positively contributes to Pret culture

Parents and Carers Group
Areas of focus:
Ensuring a safe space to listen andshare tips and tools

What we’ve done:
Added 2 days of paid fertility leave
to our types of leave

Elevating the needs of womenacross Pret through educationand development

Providing additional support
for employees experiencing
fertility challenges, baby loss,
bereavement and wider caring
responsibilities such as elder care,fostering and adoption

Support and care packages forour people returning to work fromparental leave

Creating a (gender inclusive)community that champions women

Influencing policies and benefits
that support parents and carers
in the workplace

Educational video resources
created by expert broadcaster,coach and author, Natalie Costa,
focussing on resilience building forwork - life balance

LGBTQ+ Group
What we’ve done:
Rolled out Transitioning at Work policy

Creating a safe and affirming
space to share experiences & ideas
to ensure LGBTQ+ Team Members
and customers all feel they belong

Guest speaker, Thea Bardot, spoke to teams ontrans inclusion part of our ‘All Together’ Global
Pride campaign

Areas of focus:
Educating Managers on the typesof neurodiversity and how best to
support neurodivergent people

Inclusive language toolkit launched

Making Pret more accessible

Donation from a portion of sales from someproducts, such as Pret’s UK Love Bar, raising£40,000 for Pride in London’s Unity fundand AKT, supporting queer young people
experiencing homelessness

Championing and communicating
the wide range of support
available already in Pret for ourpeople with a particular focus on
mental health2023 Environment Social & Governance Report

Global Leadership Team offeredshadowing and mentoring
opportunities for women

Appreciating the incredible diversityof our teams and provide educational
tools to support
Building a greater sense of community,
serving and celebrating diverse
cultures, heritages and communities
What we’ve done:
Inclusive language toolkit
launched, including education
on microaggressions
Running of the Ethnic Future Leader
and Ethnic Senior Leader programme,in partnership with industry body
Welcome in Hospitality, Travel & Leisure
Celebrated Black History Month byproviding tools, resources and cultural
foods competition

Body and Mind Group

Areas of focus:
Using more inclusive language

Influencing tailored adjustments
for colleagues to help create amore inclusive environment

What we’ve done:
Guest speaker from AXA spoke
to teams about how to support
colleagues experiencing
the menopause

Areas of focus:
Raising awareness of race and racism

What we’ve done:
Neurodiversity training forLine Managers
Guest speaker, Dr Shani Dhanda,
spoke to teams on disability inclusion
and helped to strengthen awarenessand education with a disability
mystery shopper store visit
Making mental health support
services, such as our Employee
Assistance Programme,
more accessible

Dr Shani Dhanda disability inclusion
expert, and Sarah, co-lead of ourBody and Mind Belonging Group17.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

TalentDevelopment

We hire passionate people,
and teach them to make sandwiches
We are proud to invest in our Team Members. Many of our colleagues started theirjourney with Pret on the shop floor, including our CEO, Pano, who started out as
Assistant Manager at our Carnaby Street shop in 2000.
Meet Aimee.

Joining the Pret team after uni as a Barista,
Aimee is now the UK Head of Coffee and Launchand has been instrumental in helping launch
Club Pret.

Another royal
moment for Pret!
We are royally over the moon to have been
awarded a Princess Royal Training Award,celebrating the time, effort, and dedication
we place on people development here at Pret.

Meet Julio.

Julio started as a Team Member in the
kitchen in Cannon Street and is now Regional
Operations Director after 25 years at Pret.

Meet Alice.

Joining as an Assistant Manager 16 years ago,
today Alice is Head of Operations for Franchise, UK& Ireland, supporting our accelerated growth plans.

Meet Prakash.

Starting as a Team Member in 2003, Prakash is
now Senior Operations Manager at Hub and Asia
Partnership, supporting partners to open Pret
shops in Kuwait, India and Qatar.

2023 Environment Social & Governance ReportCreating bright futures
through apprenticeships
Hundreds of Pret people benefit from ourapprenticeship and qualification offer at Pret.
Apprenticeships can help individuals to develop theskills and knowledge they need to build a rewarding
career, and they help businesses like ours to develop
a talented workforce equipped with future-ready skills.
For 2023, we had 104 employees enrolled onto
apprenticeships, with 18 completing programmes.

Meet Iiker.

One of Pret’s Front of House AssistantManagers who took part in the
Hospitality Team Member Level 2(Barista) apprenticeship programme.

Meet Carolyn.

One of Pret’s Business Engagement
Managers who took part in our new
Female Leadership apprenticeshipprogramme.

18.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Worker
Voice

Pret’s Big Conversation

Pret’s Big Conversation results
Global engagement score

Global engagement score:

7.6(+0.1 on 2022)(average benchmark)(0.6 below top 10%)

7.1

8.2

7.5
%
78Participation
rate story

Loyalty

BeliefSatisfaction

69%

6,296 equity employees took part

2023

2022

2019

7.6

64%

Partners in Pret(+0.1 on 2022)(average benchmark)

7.1

8.2

7.5

78%
Loyalty

BeliefSatisfaction

2023

2023

Colleagues who arenominated
to become(0.6 below
top 10%)69%
65% forum
64%toPartners in Pret join a quarterlyshare constructive feedback, which helps toequity employees took part
inform 6,296
decision-making
across the business.
We currently have 212 Partners in Pret with anaverage tenure at Pret of 14 years.

2022

2023 Environment Social & Governance Report

6,296 equity
employees
took part
6,296
equityemployees
Globalscore
tookengagement
part

2021

Mandy, Legal Director, on Buddy Day in London

It’s the perfect opportunity for our officebased colleagues to understand how ourshop teams work, listen to their suggestions,and interact with customers.

(+0.1 on 2022)(average benchmark)(0.6 below top 10%)

78%
65%

2019

All our Support Centre employees spend two‘Buddy Days’ each year working in one of ourshops, and at least one whole week learning
the ropes as part of their induction.

69%

2022

Buddy Days

7.6

64%

%
78Participation
rate story%
78Participation
rate story

2021

Eira, Managing
Africa Director of A
on Buddy Day sia, Middle Eain Hong Kong st andManagers across Pret commit to putting
action plans in place with their team basedon their specific feedback, building a
feedback loop which is also meaningful atteam level.

2019

Dean, Global Procurement
Director, on Buddy Day
in London

Glob

78%
65%

2021

This feedback informs and shapes ourPeople strategy, ultimately aiming to makePret an even better place to work.

2023

2022

2021

Our annual employee survey gives
everyone 78%
69%
65% life64%
the chance to share their feedback on
atPret. It’s totally anonymous, offering teams asafe space to share what’s working brilliantly
and where we can be better.
2019

We areall ears%
78Participation
rate story

7
19.

(+0
(avera(0.6 b

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Community Engagement,
Worker VoiceOur communities
Sleep Out

Quarter Brief

In 2023 over 80 people from across our UK
shops, operations and senior leadershipjoined the Lady Mayoress’s Sleep Out,raising over £150,000.

A time for our shop Managers and Support
Centres around the world to come together
for strategy and a whole lot of joy. Groupies,
icons and legends was the theme of oursummer Quarter Brief!

While we know that just one night sleeping
outside will never truly reflect the reality ofsomeone experiencing homelessness,taking part helped raise awareness andvital funds.

Volunteering
145 people volunteered with 16 charity
partners worldwide in 2023, including
with The Felix Project and Soap Cycling.
In the US, we donated 2,500 Pret
treats and Support Centre employees
volunteered at City Harvest’s Share Lunch
Fight Hunter events in May and October
to re-pack snack bags and pallets ofapples to be delivered to local shelters,
pantries and NYC families experiencing
food insecurity.

Sharing the Joy of Pret
WOW cards to celebrate our teams foroutstanding customer service with a surprise
cash reward.

Getting Out
Every year we ask Pret teams acrossthe world to compete in a walkathon,walking as much as they can during
the month of May to raise money for
The Pret Foundation. Our teams also
regularly create communities and events
to share the joy of Pret, just like our Hong
Kong team’s hiking group.

Random Acts of Kindness
Every day our Pret teams help make ourcustomers’ day a little brighter by treatingthem to the occasional free drink or pastry
on the house.

2023 Environment Social & Governance Report20.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Digital Innovation,
Vulnerable Workers

Supporting migrant workers
The UK agriculture sector is heavily reliant on migrant workers. In 2023
we supported the B Corp, Fifty Eight, along with the Seasonal Worker
Scheme Taskforce and other businesses to ensure migrant workers are
not subject to exploitation.
This included supporting the running of the Just Good Work app, which
gives migrant workers free and easily accessible information, helping
them understand their rights when working abroad and supporting theirmigration at every stage of recruitment and employment. Multi-lingual
guidance is clear, simple and up-to-date, including life outside of work,
employment rights, responsibilities and practical considerations including
weather, culture, housing and banking. Off-line capability means thatonce downloaded, the Just Good Work app can be used without internet
connection.
The Just Good Work app is available in over 30 countries and 40 languages
and was downloaded more than 30,000 times globally in 2023.

2023 Environment Social & Governance Report21.

ProductPret’s ambition to reduce the impact of our products
and offer our customers more sustainable choices

Relevant UN Sustainable Development Goals:

2023 Environment Social & Governance Report22.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Product
Minimising Waste

Minimising food waste by donating as much
unsold food as we can to local good causes.

Best bits of 2023:
Signed WRAP and UN Global Compact
Courtauld Commitment to tackle systemic
challenges like food waste
Donated over 5 million items of surplus
food to local good causes

Customer Choice

Helping provide a range of options forour customers and incentivising them tomake more planet-friendly choices.

Packaging

Innovating to ensure all our packaging isfully reusable, recyclable or compostable.

We’re working hard to identify ambitious, robust
and credible targets to help us meet these goals,
and to better understand how we will track ourprogress towards these ambitions.

All the whole eggs sold in our Hong Kong shops
became officially cage free
Experimented with packaging changes
including pulp lids in Hong Kong, avocado stone
spoons in Dubai, and paper spoons in the UK
75 young coffee farmers in Peru helped to set
up successful and sustainable coffee businesses
through the Pret Coffee FundDid you know?
We offer a discount for customers using areusable cup, 50p off a standard coffee
in the UK (or equivalent in other markets)
We offer alternative milks to customers
at no extra cost
Pret is a founding member of the National
Coffee Cup Recycling Scheme in the UK
In our UK shops we have clear allergen
information for our products including
full ingredient labelling and prominently
displayed QR codes

2023 Environment Social & Governance Report23.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

ClimateChangeFrom farm to fork

Highest Impact Mealfound in the sample

We worked with FoodSteps to conduct life cycle
assessments of a sample of 19 key Pret products.
Our goal was to better understand the embodied
carbon of some of our most popular recipes, giving
us an indication of the carbon emissions produced
at every stage of our supply chain for each product.

New Yorker Rye Roll

2.50 kg CO2e per serving
15.78 kg CO2e per kg
95% of CO2e by ingredient comes from the salt beef!
Emissions from each life cycle stage:
Farm = 80% | Processing = 3% | Packaging = 2% | Transport = 2%
Retail = 1% | End-mile =<1% | Cooking = 2% | Food waste = 10%(Percentages are rounded up)

For our products, the farm stage (growing ingredientslike tomatoes or farming chickens) is by far the mostcarbon-intensive life cycle stage. That’s why working
together with our supply chain partners is critical toreducing our impact over the long term.
This analysis has helped give us the tools and data
to shape our strategy moving forward, by ensuring
we understand where our data gaps are and moveaway from using data estimations.

Lowest Impact Mealfound in the sample
Humous and Chipotle Wrap

0.37 kg CO2e per serving
1.50 kg CO2e per kg
20% of CO2e by ingredient comes from the humous!

Carbon intensity average for all 19
products in the sample = 4.10 kg CO2e / kg.
2023 Environment Social & Governance Report

Emissions from each life cycle stage:
Farm = 54% | Processing = 7% | Packaging = 14% | Transport = 11%
Retail = 2% | End-mile = <1% | Cooking = 5% | Food waste = 8%
(Percentages are rounded up)

24.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

Product

PeoplePlanetNext Steps

Supporting Partners

Community Engagement,
Responsible Waste Management

Donating unsold food tothose who need it mostDonating unsold food from Pret shops is part of our DNA– we’ve done it since day one, and we’re working hard to
replicate this tradition in our shops around the world.

Donating to grassroots good causes:
We said goodbye to our Pret charity run
delivery service in the UK - we still use
a charity van in France. For the UK, we
expanded our partnership with Neighbourly to
all eligible shops (83% of UK estate) to donate
surplus food

Saving food waste:
We continued to redistribute surplus hot food
through our partnership with Too Good To Go,
saving over 300,000 items of surplus hot foodfrom the bin

In the US we donated over 700,000 surplus
food items to good causes

We also scaled up our partnership, expanding
to redistributing surplus cold food which cannot
be donated to charity from shops that close
too late or are in airports. Across these shops
in Q4, approximately 42,000 items of surplus
cold food were sold via 12,000 Too Good To Go‘surprise bags’, with half of sales going to The
Pret Foundation

Over 85,000 food items and nearly 15,000
units of ingredients were collected by Feeding
Hong Kong and local charities across 25 Hong
Kong Pret shops

We are currently working with Yindii in Hong
Kong to reduce food waste by bundle-selling
unsold product at a lower price towards theend of the day

In 2023 we donated over 5 million surplus fooditems from Pret shops in the UK through The
Pret Foundation

2023 Environment Social & Governance Report25.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

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PlanetNext Steps

Supporting Partners

Reducing Single Use Plastic,
Responsible Waste Management

Reduce, reuse, recycle
We are seeing more and more packaging legislation on
the horizon. Whilst bespoke solutions will sometimes
be necessary to comply with local laws and market
demands, we are keen to standardise our packaging,taking the best practice packaging ideas andmaterials from our different markets and rolling themout internationally.

Some market specific packaging changes
made in 2023:
We replaced burgundy,polystyrene spoons with a white,
paper design in the UK
We’re trialling spoons made from
avocado stones in the Middle East
Our coffee cup lids are now madefrom paper and sugar cane pulp
in Europe and in Hong Kong

Goals:

ReduceReuse

100% reusable, recyclable
or compostable packaging
Help customers to recycle
effectively in our shops
Eliminate all unnecessary
single-use plastics

RecycleFollowing the waste hierarchy, we’ve reduced the weight of our
packaging wherever possible. In 2023 this included reducing the
cardboard content of our baguette pouches and the film content
of our rye roll bags. The vast majority of our wood-derived
packaging now comes from FSC or PEFC certified forests. This
includes our new paperboard spoons which replaced single-use
plastic ones. We’ve switched to recyclable bags for our coffee
bean bags and removed PFAS chemicals wherever they werepreviously used.
All of our French shops with more than 20 seats began offering
reusable tableware for on-site consumption in 2023, in line withlocal legislation.
We’re working hard to reach our goal of 100% of our front ofhouse packaging to be reusable, recyclable or compostableby the end of 2025. Currently we’re at 80%.

Eat-in,reusable packaging

2023 Environment Social & Governance Report

New French eat-in and takeaway packaging

Take-away,
single use packaging

26.

Sustainable Farming,
Vulnerable Workers

The Pret Coffee FundWe love our coffee just as much as we love our food. Behind the rich, boldaroma in every cup is a whole heap of passion, skill and obsession.
So much love goes into crafting Pret’s perfect
blend, from our farmers handpicking each andevery coffee cherry, to our tasters ensuring
each batch is to Pret’s standard, to our roasters
who ensure the perfect roast level. Our organic
coffee beans come from Peru, Honduras,
Ethiopia and Sumatra (yup, that’s four different
continents!)
Climate change is affecting the way coffee
farmers nurture their land. And with such rapidchange, growing a business is a challenge andmany choose to leave the industry. Through thePret Coffee Fund we’re helping coffee farmers in
Peru with new approaches, tools and techniques
to master regenerative agriculture in growing
organic coffee beans - the same ones that go inevery cup of our coffee.
Supporting the next generation of coffee farmers
The Pret Coffee Fund focuses on supporting
young coffee farmers in the Cenfrocafe
cooperative in Peru – one of Pret’s biggest coffee
suppliers in the region.

Coffee farmer in one of our coffee
cooperatives in Peru
2023 Environment Social & Governance Report

Working together with NGO Producers Direct, theproject helps participants to hone their skills andexpertise through extensive training, supportingthem to run their own successful and sustainable
coffee farms and ultimately helping to safeguard
the longterm future of Pret’s coffee supply chain.

Producers Direct invest in smallholder farmers toaddress power imbalances in the way we grow,distribute, and access food. Producers Direct are atrusted, global network of over 1 million smallholder
farmers and use their voice to tackle persistentglobal challenges. They blend traditional wisdom
and new technology to strengthen smallholder
farmers’ incomes and resilience. Together, we aresupporting the growth of a profitable, sustainable
and smallholder-owned global cooperative.
Our impact since we launched The Pret Coffee Fund:
406 young people have participated (75 in 2023)
95% of participants have remained in coffee
production and have their own farms
400 jobs created and 14 new enterprises, including
coffee roasters and cafes
69% of young people have accessedfollow-up financing
80% of participants using environmentally friendly
practices on their farms, for example buffer barriers
and hedges
42 young women who participated in the
programme are now managing their own farms,
and 84 young women have set up kitchen gardens

27.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Sustainable Farming,
Vulnerable Workers

Tea time!
Pret has sourced our organic tea from English Tea
Shop Organic, a tea supplier based in Sri Lanka,
for nearly 20 years.
As a certified B Corp, English Tea Shop Organic’s
mission is to create a positive impact on both the local
Prajava (community) and the planet by addressing
social inequality. Their vision is to empower a tea
revolution in organic farming and employee ownership.
In 2023, we partnered with English Tea Shop Organicon their Prajava Wellbeing project. The project aims
to support tea farmers and their communities througheducation, support and knowledge sharing.
With our support, the project has expanded to reachbeyond English Tea Shop Organic employees to wider
farming communities, with a focus on reaching womenand children. Our support has provided additional schoolsupplies to employees and farmers’ children, helping
fund school uniforms, books and shoes.

How is our tea made?

Plucking

Withering

1st rollingof the tea leaves

2nd rollingof the tea leaves

Breaking

Firing

Grading& sifting

Packaged and ready to
be delivered to Pret shops
around the world

Organic tea leaves from our Sri Lankan tea supplier2023 Environment Social & Governance Report28.

PlanetPret’s ambition to become a Net-Zero business,
committed to protecting the environment
Relevant UN Sustainable Development Goals:

2023 Environment Social & Governance Report29.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

PlanetClimate Change

Reducing carbon emissions in
our global supply chain.

Biodiversity

Ensuring we are not contributing to
deforestation. Working with suppliers
to protect and enhance biodiversity.

Best bits of 2023:
Analysed and understood our carbon
emissions via improved data
Absolute reduction in carbon emissions by
17% year on year
Conducted scenario analysis tounderstand the impact that climatechange could have on our global business

Water scarcity

Understanding our water use and working
with our suppliers, particularly in water
scarce regions.

Did you know?
Our coffee and tea and arealways organic, every time

We’re working hard to identify ambitious, robust
and credible targets to help us meet these goals,
and to better understand how we will track ourprogress towards these ambitions.

2023 Environment Social & Governance Report

In 2023 Which? ranked Pret the 5th mostsustainable restaurant chain in the UK, theonly ‘takeaway’ chain to be recognised as
an Eco Provider

30.

Where carbon emissions sit at Pret…

5.5%

Ops for our Pret owned
shops (electricity, fuel,Employee commuting
and business travel

2%
Capitalgoods

1.5%2023 Environment Social & Governance ReportOps for franchise stores
In the UK, all the Pret’s that weare responsible for purchasing
electricity, are backed byRenewable Energy Guaranteesof Origin (REGOs).

0.5%

The end of life
for our products

Ingredients and materials for ourfood and packaging that come from
Forest, Land and Agriculture (FLAG)

25.5%

Purchased Goods and Services(all the Non-FLAG Energy goods as wellas the processing of FLAG products)

8%

Transportationof our goods

Meat
32%

Dairy
26%

Coffee14%

Chocolate
6%

Vegetables
3%

Fish

The breakdown of foodemissions by categories

refrigerants, water waste etc)

2.5%

54.5%

Climate Change,
Energy & Sustainable Buildings

3%

Pastries
3%

Other Food
13%

31.

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Our 2030 Sustainability Ambition…all the numbers
We improved the accuracy of our carbon data andwent back to our baseline year of 2022 to apply these
improved data changes (which is why some of ouremissions categories have changed a little bit, as per
the restated figures).

PeopleProduct

PlanetNext Steps

Supporting Partners

Scope

Value
Chain

Scope 1

EnergyScope 2

EnergyUpstream

Scope 3Emissions (tCO2e)
2023

Emissions (tCO2e)2022 originalemissions

Emissions (tCO2e)2022 restatedemissions% difference
between 2022
restated emissions
and 2023

Refrigerants, stationary
combustion and mobile
combustion

5,756

3,515

3,515

+64%

Location-Based - whichuses emission factors fromthe grid

14,622

17,441

17,441-16%

Market-Based - whichtakes into account ourrenewable electricity
purchases

6,771

12,301

12,301-45%

1Purchased goods andservices

82,471

104,972

112,164-26%

2

Capital goods

5,286

11,684

7,464

-29%

3

Fuel and energy related
activity

2,898

3,734

3,734

-22%

4

Upstream transportationand distribution

25,353

6,210

35,224-28%

5Waste generated inoperations

2,137

1,445

2,168

-1%

6

Business travel

682

491

473

+44%

7

Employee commuting

5,300

7,442

7,442

-29%

9

Downstream
transportation anddistribution

409

390

390

+5%

11

Use of sold products

130

171

171

-24%

12

End of life treatment ofsold products

1,839

1,882

1,882

-2%

EnergyUnderstanding the carbon footprint of our global
supply chain is key to helping us focus our energy
and efforts in the right places.
We’re working towards setting decarbonisation
targets with a 2022 baseline as we continue ourjourney to becoming a Net Zero company.

Emission Source

Category

Energy Downstream

Franchises

8,851

4,121

4,127

+114%

Total Energy Scope 3
Upstream

124,127

135,978

168,669-26%

Total Energy Scope 3
Downstream

11,229

6,564

6,570

+71%

Total Energy Scope 3

135,356

142,542

175,239

-23%

14

FLAG

2023 Environment Social & Governance Report

Food

Land use change

46,82960,21260,211-22%

Food

Land management

129,295

138,492

138,492-7%

Non-Food

Land use change

164

137

369

-56%

Non-Food

Land management

5,800

4,143

7,264

-20%

Total FLAG Scope 3

182,088

202,983

206,337-12%

329,971

361,341

397,392-17%

Total Scope 1, 2 Market-Based and Scope 3

32.

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Supporting Partners

Climate Change,
Supply Chain Management,
Sustainable Farming

Working with key suppliers
to leave lighter footprints
Using the GHG Protocol’s operational consolidation approach, weknow that just 4% of Pret’s total carbon emissions sit within ouroperational control. That’s why engaging with our global supply
chain and working together is fundamental to Pret tackling theremaining 96% of our emissions.

We’re developing a new supplier decarbonisation
programme, using data to identify our highest-impact
suppliers and creating a tailored engagement campaign
which will:
Give us a robust understanding of the challenges
and opportunities within our supply chain
Move away from spend data to incorporate more
supplier specific data, improving our emissions
calculation methodology
Enable us to assign our suppliers with a maturity
rating based on sustainability commitments,
emissions data and Net Zero targets and prioritise
our engagement

2023 Environment Social & Governance Report33.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

Climate Change,
Supply Chain Management,
Sustainable Farming

The impact of climate change on Pret
For the first time in 2023 we have integrated climate reporting into
our financial reporting cycle and strengthened our governance ofclimate issues, aligning with the recommendations from the Task
Force on Climate-Related Financial Disclosures (TCFD).
We undertook scenario analysis to better
understand the possible impacts of climatechange around the world on our operations andglobal supply chain. This will help us to consider
how to incorporate climate mitigation into our
medium and long-term planning.

Physical
It was identified that key raw materials
could be highly vulnerable to physicalclimate impacts, which has the potential
to result in decreased availability.
Commodities particularly vulnerable toclimate events are those associated with
Forest, Land and Agriculture (FLAG) fromtropical and sub-tropical regions including
coffee, cocoa, fruit and vegetables.
We saw an example of this in 2023
when one of our coffee sourcing regions
experienced significant draught.

Scenario analysis found that climate change may
materially impact Pret in the future; both physicallyand transitionally. The first being the physical acuteand chronic impacts of the changing climate,
and the latter being the impacts associated withtransitioning to a lower carbon economy.

Transition
The analysis also showed a transitionrelated opportunity for early adopters of
Net Zero to demonstrate leadership.
For example, by leveraging consumer
preferences to increase market share assuming that consumer preference anddietary shifts will shape increasing demand
for sustainable food and drink products inthe future.

Adverse weather events like this not only
disrupt the way we operate, but arecatastrophic for the farming communities
who rely on selling their commodities.

2023 Environment Social & Governance Report34.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetNext Steps

Supporting Partners

What’s next for 2024?
While we have made great progress in many
areas in 2023, we know we have work to do.

Targets
Set robust, ambitious and measurable
KPIs for key material topics

PeopleJoin the Tent Partnership for Refugees, acoalition of 70 leading companies in the UKcommitted to hiring refugees at scale
Support colleague wellbeing byimplementing the Wellbeing Project’s
review of our policies and practices
Strengthen our commitments to Diversity,
Equity and Belonging, and work on our2026 goals

Product
Continue to develop and test a recyclable
lid, one of the more challenging materials
in our goal to reach 100% of our packaging
to be reusable, recyclable or compostable

PlanetFinalise decarbonisation targets
and roadmap
Accelerate the supplierdecarbonisation programme

Governance
Evolve governance approach to ensure
focus on key material topics in all ourmarkets
Update key policies for material topics

2023 Environment Social & Governance Report35.

A message from Pano

Our Story

Our 2030 Sustainability Ambition

PeopleProduct

PlanetSupporting partners
Partnership continues to be critical to delivering
our Sustainability Ambition. Key partners include:

Accenture - previously known as Carbon
Intelligence, we work with Accenture to help
deliver our Planet pillar, including climate
risk and scenario analysis for TCFD, carbon
emissions calculations and decarbonisation work

AKT - we supported during Pride to help
young LGBTQ+ people who are at risk ofhomelessness

Crisis - refers clients looking for employment
opportunities on a weekly basis to join Pret’s
employment programmes, we then work
together to give someone experiencing or at
risk of homelessness a second chance. We
also serve as a member to the Homelessness
Covenant Advisory Board, led by Crisis

City Harvest - we have partnered with City
Harvest since 2000, distributing food to hundreds
of food pantries, soup kitchens and othercommunity partners across NYC’s boroughs2023 Environment Social & Governance Report

Supporting Partners

Food Connect - a nonprofit technology
organisation bridging the gap between surplus
food and hunger in the US, by matchingavailable resources with local food banks andshelters to provide food for those in needGreater Chicago Food Depository connecting food to those who need it andadvancing solutions that address the root
causes of hunger in the US

The Homewards Programme – we are partof The Royal Foundation of The Prince andPrincess of Wales, aiming to demonstrate thattogether it’s possible to end homelessness

The Felix Project - a London-based project
which feeds local communities. They are
one of the many good causes receiving
Pret’s unsold food from both shops andour distribution centre, plus hosting Pret
colleagues for our annual volunteering days

Pride in London and the Unity Fund also supported during Pride to support
young LGBTQ+ people who are at risk ofhomelessness

Producers Direct – a long-term partnerof the Pret Coffee Fund, supporting ourcoffee farmers in Peru

Too Good To Go - if we can’t donate, wesell leftover food to customers via the
Too Good To Go app, helping minimise
food waste

United Nations Global Compact- we are signatories to the UNGC,
which focuses on responsible businesspractices in human rights, labour, theenvironment and corruption

Waste Resources Action Programme- we are signatories to the Waste
Resource Action Programme’s Courtauld
Commitment to tackle systemic foodwaste challenges

from the Pride cookie sales in the US tohelp improve the lives of LGBTQ+ elders
Hot Bread Kitchen - we supported to help thecreation of economic opportunity for women,
immigrants, and people of colour throughcareer training and food entrepreneurship

Feeding Hong Kong – a valuable partner in
our initiative to collect and distribute surplus
food. By working together, we have been able
to rescue significant amounts of food thatwould have otherwise gone to waste, andchannel these resources to people in need

Neighbourly - helps us distribute as muchsurplus food as we can to communities
across the UK every day

SAGE - we donated a portion of the sales

Datamaran – ESG platform helping Pret ensure
our materiality assessment is up-to-date andhorizon scan for changing legislation

The Ali Forney Centre - supported to help
alleviate homelessness of LGBTQ+ youth in NYC

British Retail Consortium (BRC) – we’ve
signed up to the trade association’s Net Zeroroadmap and Diversity & Inclusion Charter

Next Steps

Supplier Ethical Data Exchange (SEDEX) –this platform is one of the tools we use toengage, manage and assess ESG within
our supply chain

Hubbub – changing consumer
behaviour to drive the re-use ofcoffee cups

Muuse - we partner with Muuse in Hong
Kong to help reduce packaging waste via
their smart reusable takeaway system

National Coffee Cup Recycling Scheme– Pret is a founding member of this UK
scheme which brings major retailers
together to create a system for collecting
and recycling coffee cups

Tent - our next step on the journey of
supporting refugees restart their careerswith us is to join Tent, a coalition ofcompanies in the UK that are committed tohiring refugees and helping them become
job-ready

The Wellbeing Project - supporting us
to review the wellbeing of our teams

WiHTL and DiR (Diversity and Inclusion
Collab co) – industry body supporting uswith DEB initiatives, such as our Ethnic
Future Leader and Ethnic Senior Leader
programmes

Yindii - we partner with the surplus food
app to minimise food waste in our Hong
Kong shops

36.

Doing the Right Thing
2023 Environment, Social andGovernance Report