PROCARE COMPREHENSIVESERVICE SOLUTION

Let's make your service smarter

LESS NEGATIVESURPRISES,
MORE PLANNEDPOSITIVES
ProCare is a preventive, comprehensive and fixed fee
service contract solution for Hiab equipment. It provides
proactive maintenance and expert assistance thatminimizes unexpected downtime and unplanned service
breaks. At the same time, it maximizes equipment
performance, reliability, and lifespan.

The best service department atyour service

Take a load off your people andyour balance sheet

Properly maintained equipment issafe for your operationsProCare is your private service
department that saves you time,money and hassle, allowing you toconcentrate on your corebusiness. Preventive maintenancemaximises uptime and asset
availability, and minimises
unplanned downtime. You can be
sure that the equipment keeps
doing what it is supposed to do,year after year.

ProCare handles maintenanceplanning and execution for you. It
offers cost predictability andmaximises lifecycle value while
minimising unplanned downtime,
total cost of ownership andworries. You also save money andtime by not having to source
services and parts.

With ProCare, repairs andmaintenance are performed
according to high safety standards
and strict safety protocols. You
can be certain that your equipment
always does what it should - andnever endangers safety.

2IN AN UNCERTAIN WORLD,RELIABILITY IS KEY
With ProCare, you can choose the contract level thatfits your needs and equipment:

Whatever the package, ProCare always offers:

ProCare Extended Warranty: An add-on or standalone
package extending the standard warranty coverage,
ensuring your equipment is protected against defects
and malfunctions for an extended period.
ProCare Inspection: A flexible, entry-level
maintenance package offering tailored equipment
maintenance plan and alerts for check-ups andservices on a pay-per-service basis, ideal for those
who prefer a no-commitment approach.

• Maximised uptime with equipment specificmaintenance plans• Predictable costs• Professional technicians and Hiab Original Parts• Protect your investment with documented service
history• Reduced total cost of ownership and increased
resale value.

ProCare Essential: A step-up package that includes allbasic maintenance needs, providing regularequipment checks and preventive maintenance,
suitable for regular use equipment.
ProCare Total R&M (Repair and Maintenance): A
comprehensive package covering all repair andmaintenance needs, including wear and tearreplacements, ideal for high-usage equipment
requiring frequent upkeep.

PROCARE
Contract scope

Extended Warranty

Inspection

Essential

Total R&M

Fixed,
One-time fee

List prices,
Billed per service

Fixed fee,
Periodic invoicing

Fixed fee,
Periodic invoicing

Hiab authorised service technicians
Hiab Original Parts
Extended warranty coverage
Equipment maintenance planEquipment condition inspections
Legal inspections (if applicable)
Oil testing and maintenancePreventive maintenance
Wear and tear replacement
Repair services

Pricing
Included
Optional extra

3010203

In-depth OEM knowledge andhigh-quality service ensures thatyour equipment performs
optimally and for longer. Our highly
skilled technicians regularly
undergo evaluation and factory
training with the latest productmodels and features, ensuring
both highest level of competence
and efficiency.

When the service is performed byauthorised Hiab technicians, you
can be certain that the equipment
remains under warranty. A
documented service history, theuse of Hiab Original Parts and highquality service can increase theresale value of the equipment byup to 10%.

0405

With superior parts availability,
repairs are executed quickly andefficiently, reducing downtime andmaximising operational
productivity. Our Hiab service
vehicles are equipped with
commonly used parts andcomponents, which speeds up theservice, minimises downtime
costs and maintains a high first fixrate.

Our local Customer Support
Centers (CSCs) units respondquickly with emergency on-site
repairs and dedicated customer
care. Our remote service
capabilities speed up theresolution time.

ProCare customers benefit fromdiscounts on Hiab Original Spareparts and labour costs for work
such as repairs and corrective
maintenance.

Let the trained
expert do it

Fast responsewhen you really need it

For the warranty
and resale value

Discounts on
top of your savings

The speedy andefficient way to fix it

BOOK A FREE
CONSULTATION,
and let’s find out what
ProCare can do for you.

BUILT TO PERFORM
Hiab is a leading provider of smart and sustainable load handling solutions. We are committed todelivering the best customer experience every day with the most engaged people and partners. Hiab's
premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON
truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploadersand hooklifts, GALFAB roll-off cable hoists, tail lifts under the ZEPRO, DEL and WALTCO brands, andHIPERFORM, a suite of smart solutions. As the industry pioneer, Hiab continues to make load handlingsmarter, safer and more sustainable to build a better tomorrow. Hiab is part of Cargotec Corporation.

www.hiab.com