令和２年度
都⽴図書館利⽤実態・満⾜度調査

令和 3（2021）年 3 ⽉
東京都⽴中央図書館

⽬⽬Ⅰ次概要

1. 調査⽬的 ···························································································· 5
2. 調査概要 ···························································································· 5
3. 配布数・回収数・回収率 ······································································· 6
4. 外国語調査 ························································································· 7
5. 本報告書の⾒⽅ ··················································································· 7Ⅱ 調査結果
Ⅱ-１ 都⽴中央図書館
1. ⼊館時間・滞在時間別集計 ······································································ 9（１）
『⼊館時間』滞在時間割合 ······························································ 9（２）『⼊館時間』職業（3 分類︓有職・学⽣・無職）割合 ··························· 15（３）『⼊館時間』利⽤⽬的割合 ······························································· 16（４）滞在時間 ··················································································· 172. 回答者属性 ························································································ 21（１）年 齢 ······················································································ 21（２）性 別 ······················································································ 22（３）職 業 ······················································································ 24（４）居住地 ······················································································ 29（５）勤務地（または学校所在地）··························································· 31
3. 利⽤⽬的 ··························································································· 34
4. 利⽤フロア・利⽤資料 ········································································· 38（１）利⽤フロア（席・機器） ······························································· 38（２）利⽤資料 ··················································································· 48
5. ⽬的達成状況 ····················································································· 70
6. 図書館利⽤理由 ·················································································· 76
7. 重要度・満⾜度 ·················································································· 80
8.

都⽴図書館のホームページ ···································································· 84

9. 都⽴中央図書館全体の重要度・満⾜度 ······················································ 88
10. 都⽴中央図書館に対するご意⾒・ご要望 ·················································· 93
11. 外国⼈利⽤動向調査 ············································································ 96― 3 / 209 ―次

⽬Ⅱ-２
1.

都⽴多摩図書館

⼊館時間・滞在時間別集計 ···································································· 99（１）『⼊館時間』滞在時間割合 ····························································· 99（２）『⼊館時間』職業（3 分類︓有職・学⽣・無職）割合 ························· 105（３）『⼊館時間』利⽤⽬的割合 ····························································· 106（４）滞在時間 ················································································· 107

2. 回答者属性 ······················································································ 111（１）年 齢 ···················································································· 111（２）性 別 ···················································································· 112（３）職 業 ···················································································· 114（４）居住地 ···················································································· 118（５）勤務地（または学校所在地）························································· 120
3. 利⽤⽬的 ························································································· 123
4. 利⽤コーナー・資料 ·········································································· 127
5. ⽬的達成状況 ··················································································· 129
6. 図書館利⽤理由 ················································································ 134
7. 重要度・満⾜度 ················································································ 139
8.

都⽴図書館のホームページ ·································································· 143

9. 東京マガジンバンク ·········································································· 147
10. 児童・⻘少年資料サービス ································································· 180
11. 都⽴多摩図書館全体の重要度・満⾜度 ···················································· 188
12．都⽴多摩図書館に対するご意⾒・ご要望 ················································ 193
13．外国⼈利⽤動向調査 ········································································· 195

Ⅲ 資

料

Ⅲ-１

都⽴中央図書館 利⽤実態・満⾜度調査 調査票 ································· 197

Ⅲ-２

都⽴多摩図書館 利⽤実態・満⾜度調査 調査票 ································· 201

Ⅲ-３ 外国語調査票 ··············································································· 207― 4 / 209 ―次Ⅰ 概 要１．調査⽬的
中央図書館および多摩図書館の来館利⽤者に対し、図書館サービスなどについて満⾜度や意向を調査し、今後の運営の参考とするために実施。

２．調査概要■調査場所
東京都⽴中央図書館︓東京都港区南⿇布五丁⽬７番１３号
東京都⽴多摩図書館︓東京都国分寺市泉町⼆丁⽬２番２６号
■調査⽇時
1 ⽇⽬

4 ⽇⽬

5 ⽇⽬

6 ⽇⽬

11 ⽉ 8 ⽇（⽇） 11 ⽉ 9 ⽇（⽉） 11 ⽉ 11 ⽇(⽔)

11 ⽉ 15 ⽇(⽇)

11 ⽉ 16 ⽇(⽉)

11 ⽉ 18 ⽇(⽔)

書

10:00
〜17:00

10:00〜21:00

10:00〜21:00

10:00〜17:00

10:00

10︓00
〜21︓00

館

曇

晴

晴

晴

晴

晴⼀時曇

多1 ⽇⽬

2 ⽇⽬

3 ⽇⽬

4 ⽇⽬

5 ⽇⽬

6 ⽇⽬

11 ⽉ 8 ⽇（⽇） 11 ⽉ 9 ⽇（⽉） 11 ⽉ 11 ⽇(⽔)

11 ⽉ 15 ⽇(⽇)

11 ⽉ 16 ⽇(⽉)

11 ⽉ 18 ⽇(⽔)

書

10:00
〜17:00

10:00〜21:00

10:00〜21:00

10:00〜17:00

10:00

10︓00
〜21︓00

館

曇晴晴

晴中央
図摩図

2 ⽇⽬

3 ⽇⽬

〜21:00〜21:00晴晴■調査対象
図書館来館利⽤者※「10 代未満」の利⽤者は、０才から９才までの利⽤者で保護者等⼤⼈と⼀緒の場合は、調査票は保護者のみに渡し、また０才から９才までの利⽤者のみの場合は本⼈に記⼊を依頼した。
■実施⽅法
図書館出⼊⼝付近にて、⼊館時に調査票および筆記具を配布し、退館時に回収した。
なお、本年度は調査⽇時点で新型コロナウィルス感染症感染防⽌対策として、平⽇は午前（10:00〜13:00）、午後（14:00〜17:00）、夜間（18:00〜21:00）、⽇曜⽇は午前（10:00〜13:00）・午後（14:00〜17:00）の各 3 時間ずつの利⽤時間に区分しており、13:00〜14:00及び 17:00〜18:00 の各 1 時間は消毒等のため⼊れ替え時間とした。
■調査票
４⾔語（⽇本語・英語・中国語簡体字・韓国語）
Ａ４サイズ 4 ページ「中央図書館」・5 ページ「多摩図書館」（⽇本語）Ａ４サイズ１ページ（英語・中国語簡体字・韓国語）―

5/ 209 ―※中央図書館、多摩図書館とも巻末に添付

３．配布数・回収数・回収率
1 ⽇⽬

2 ⽇⽬

4 ⽇⽬

5 ⽇⽬

6 ⽇⽬

378

432

409

364

447

433

2,463

⽇本語

340355

341

320

311

323

1,990

英 語

44

541018

中国語

1001002

韓国語

0000000

⽇本語

311

318

314288

295

303

1,829

英 語

44541018

中国語

1001002

韓国語

00

0

0

000

⽇本語

91.5

89.6

92.1

90.0

94.9

93.8

91.9

英 語

100.0

100.0

100.0

100.0

100.0

―

100.0

中国語

100.0

100.0

―

100.0

―

―

100.0

韓国語

―

―

―

―

―

―

―

1 ⽇⽬

2 ⽇⽬

3 ⽇⽬

4 ⽇⽬

5 ⽇⽬

6 ⽇⽬

合計

136

183

190

149

186

181

1,025

⽇本語

117

150

116

47

45

64

539

英 語

0

1

0

0

001

中国語

0

00

0000

韓国語

00

0

0

000

⽇本語

109

138

109

43

44

63

506

英 語

0

1

00001

中国語

0

00

0

000

韓国語

00

0

0

000

⽇本語

93.2

92.0

94.0

91.5

97.8

98.4

93.9

⼊館者数

配布数
中央
図

回収数

書
館
回収率(%)

⼊館者数

配布数
多
摩
図

回収数

書館
回収率(%)

3 ⽇⽬

合計

英 語

―

100.0

――――

100.0

中国語―――――――

韓国語

―――

――――

※回収率は配布数に対する回収数の割合。

回収・未回収⽐較（６⽇間合計 ⽇本語）
0%

20%

40%

60%

回収

80%

100%

未回収

中央図書館

91.9

8.1

多摩図書館

93.9

6.1

―

6/ 209 ―４．外国語調査
外国語調査結果は、⽇本語調査とは別に集計し、外国⼈利⽤動向調査として中央図書館（96 ページ）・多摩図書館（195 ページ）それぞれに記載する。

５．本報告書の⾒⽅
本報告書の集計結果表記⽅法を以下に記載する。
●中央図書館︓調査対象者（⺟集団Ｎ＝1,990 配布数）に対し、1,829 の回答を得た。
（n＝1,829）
多摩図書館︓調査対象者（⺟集団Ｎ＝539）に対し、506 の回答を得た。（n＝506）
表およびグラフ中の「ｎ」は、各設問に対する回答⽐率の基数として⽰す。
●無回答の扱いについて無回答数は⼀部の集計を除き、単⼀回答および複数回答可の設問ともに表およびグラフに表記する。
●クロス集計による分析においては、全体傾向と顕著な差がある数値を解説対象としているが、標本数が少ない場合はその原則から除いている場合がある。
●最⾼値を網掛けによりマーキングしているが、その他および無回答は対象から外している。
●グラフ内割合表記について
グラフ内割合表記において、全ての値について表記するのを原則としているが、紙⾯制約上省略しているもの（0.0％など）が⼀部ある。
●複数回答可の設問における表およびグラフについて回答件数の合計は⺟数（n）を超え、また回答⽐率の合計は 100.0%を超えた表記となっている。

―

7/ 209 ――

8/ 209 ―