EventManager
Candidate Information
August 2024

2

What is Liverpool
Philharmonic?
Liverpool Philharmonic enhances and transforms
lives through music.
At the heart of our work is the critically-acclaimed Royal Liverpool
Philharmonic Orchestra (the UK’s oldest) and Choir; an extensive
programme of participatory work with young people and others across
our community; and presentation of almost 400 concerts and events
each year at our home, Liverpool Philharmonic Hall.

Liverpool Philharmonic is rooted in our city.
We are central to Liverpool’s cultural offering, being the largest
music organisation and one of the largest cultural organisations in
the city, employing over 240 people. As well as our work in
Liverpool our Orchestra represents the city with performances andbroadcasts across the UK and around the world.
The city’s young people are a central focus of our work. Our In
Harmony programme provides an intensive, daily music-making
programme for over 1750 children in Everton and Anfield, North
Liverpool, and we run more than 5,000 workshops and events incommunity settings for all ages across the City. The Liverpool
Philharmonic Youth Company provides a range of opportunities
for music making for young people, including the Liverpool
Philharmonic Youth Orchestra, Liverpool Philharmonic YouthChoir, Children’s Choirs, and Rushworth Young Composers
programme. We work in partnership with several Liverpool NHS
Trusts delivering programmes which support people in theLiverpool city region living with a range of mental and physicalhealth needs.

Liverpool Philharmonic is committed to diversity
and inclusion.
We work hard to reach right across our community through ourlearning work, and concert programme.
We attract world class artists to perform at Liverpool Philharmonic
Hall and our small venue, Music Room, with a diverse programmeof performances ranging from classical, contemporary, rock, pop,folk, roots, and jazz to comedy, film and spoken word. We workwith many organisations and cultural partners in the City to ensurethat the artists and performances we put on stage, and theaudiences we attract truly represent our community.
And we are working hard to ensure that our workforce is a diverse
as possible.

Liverpool
Philharmonicreaches more
people than any
music organisation
outside London.
Over 350,000
people attendLiverpoolPhilharmonic
concerts eachyear.
73,000 young
people participate
in our YouthCompany andassociatedensembles, attend
concerts or takepart in our In
Harmony
programme.
Around 900,000
people in 92
countries listen toour recordings
each month on
Spotify, more thanany UK orchestra
outside London.
Over 18,000
people havebenefitted from ourmusic and healthprogramme overthe last 15 years.

3

What is the role?
What is the role?
•Title: Event Manager•

Department: Performance and Learning•

Location: Liverpool Philharmonic Hall, Music Room and external where required•Responsible to: Head of Visitor Experience•Responsible for: Stewards•Contract: Full time, permanent

Principal Role
Liverpool Philharmonic’s Event Management team are responsible for the operationaldelivery of our events and other activities, along with holding Incident Control of ourbuildings, leading our initial response to any incident or emergency situation that mayarise. You will lead our Stewarding and Security teams at events, ensuring that highstandards of visitor experience, customer care and safety are maintained at all times. Youwill work closely with visiting artists, hirers, event promoters / organisers and with ourown musicians, ensembles and departments to ensure that events are delivered in line withcompany standards.
You’ll be highly confident in working with members of the public, including responding toqueries, complaints and managing incidents where people’s behaviour may be challenging.
You’ll be proficient in your understanding of health and safety legislation, specifically inrelation to live events and also passionate about ensuring that everybody has a safeexperience.
You will have experience of managing a team of staff, including recruitment, staff
development, motivation and performance management.

4Key Responsibilities
Key Responsibilities:•To act as an Event Manager across the events and activities programme atLiverpool Philharmonic Hall, Music Room and at external venues. This includes
working with our own orchestra and ensembles, external hirers, concert promoters/ tours and artists to ensure that their requirements are met, and events aredelivered to a high standard following company procedures.

•Management of Stewarding and SIA security teams at events and liaison withinternal teams, holding ultimate decision-making responsibility on the ground atevents.

•To lead by example when on duty and to present an immaculate face of theorganisation to our visitors – both off and on stage.

•Delivery of comprehensive briefings at events, ensuring that all relevant pertinent
to the efficient running of the event is agreed and communicated effectively torelevant parties.

•To take responsibility for artist liaison when delivering events ensuring key front ofhouse details and operations are agreed and delivered - including artist riders,room set ups, running times, audience behaviour policy, meet and greet events andvisiting company briefings on emergency procedures.

•To respond to queries, complaints, or incidents when on duty, ensuring that theseare managed in line with company policy. This may include people engaging in
disruptive behaviour, under the influence of alcohol or whose views or opinions
differ from your own. You will be required to directly respond to and lead in suchsituations.

•To work with the Head of Visitor Experience in the implementation of emergency
training plans and departmental risk assessments, including major incident andcrowd management - and to proactively encourage a safety-first culture within theteam when on duty.

•To act as Incident Controller on a rota basis, holding operational control for thesite, leading in the event of an incident taking place.

•To act as one of our first aiders, responding to incidents where required.

•To maintain a working knowledge of building layout, services and facilities systems
to a level commensurate with your responsibility as Incident Controller and Duty
Manager (such as heating, air handling, lifts, CCTV, emergency alarm panels etc).

•To ensure that our space set up standards are maintained in both front and back ofhouse areas. This will involve setting up spaces and moving of furniture, equipment
and chairs prior to and after events.

•To be a key holder for Liverpool Philharmonic Hall and the Friary, withresponsibility for opening and securely closing the buildings when required.

•To maintain a working knowledge of our ticketing system, rota system and event
planning system. This will include the processing of ticket sales.

5Key Responsibilities Continued:•To ensure that departmental financial documentation is completed accurately, andprocedures are followed. This will include coordinating confectionary /merchandise sales at events and completing provisional event cost reconciliations
for event organisers and promoters.

Stewarding team:•Line management of the Stewarding team, ensuring that standard operatingprocedures are implemented, reviewed, and updated where required. This will
include undertaking staff appraisals and other HR processes. This is a shared
responsibility with other Event Managers.

•To devise and implement performance management systems for Stewards to ensure
they work to the highest standards.

•

To support the Head of Visitor Experience in the induction of new Stewards and in
the ongoing training and development of existing staff.

•

With fellow Event Managers, to complete Stewarding rota, ensuring that
operational staffing requirements are met within agreed budgets / working time
directives for casual staff and to complete weekly payroll submissions whererequired.

•

To support the Head of Visitor Experience in continual professional development of
the team, including coaching of staff and delivering training.

Other:•To work the Head of Visitor Experience to promote a safety culture in thedepartment.

•To ensure company health and safety policy and procedures in your area ofresponsibility are effectively implemented and that all departmental safety
documentation is completed accurately.

•To complete the processing of weekly payroll for Stewards and Stage Door
Receptionists when required.

•

To supervise the Stage Door Reception team when acting as duty Event Manager,
ensuring cover is maintained the staff perform to required standards and to hold anunderstanding of Stage Door operations.

•To be proactive in identifying to the Head of Visitor Experience areas of ouroperations for review or improvement, such as safety or income generation
opportunities and to support in the ongoing implementation and delivery ofcompany policy and procedure.

•In addition, the post-holder may be required to undertake other reasonable duties
commensurate with their status and abilities and depending upon the requirementof Liverpool Philharmonic.

6

Person Specification
The successful candidate is likely to be able to demonstrate thefollowing:
Criteria

Essential Desirable

Knowledge / Experience
Demonstrable experience of working in a managerial capacity leading acustomer-facing team – ideally in a live performance venue.
Demonstrable experience working in a live performance or events venue,
ideally within the live music / concerts industry.
Able to successfully manage multiple priorities and meeting varying
deadlines.
Pro active about health and safety in the workplace, with a soundworking knowledge of fire safety, risk assessments / safety management
systems, crowd management and dynamics, incident response andmanagement and event security.
An understanding of licensing regulations for entertainment venues,
their implementation and implication on operations.
Experience of cash handling and reconciliation, especially card paymentsystems.
Experience of first line management, including performancemanagement, leading training and development/
The ability to physically move items of furniture, including chairs, tables
and other event equipment to ensure that spaces are set up / struckcorrectly.
Experience of building / facilities management, including site control
responsibilities, opening / closing of buildings and emergency
procedures.
An awareness of current and future legislation affecting the live events
industry, including the Protect Duty, ACT awareness and generalawareness of how we can keep staff and visitors safe.
Qualifications such as IOSH Managing Safely, NEBOSH General
Certificate, or other evidence of professional development.
Skills / Abilities*A confident communicator and negotiator, able to successfully take thelead in responding to challenging situations to achieve a positive
outcome. This will include scenarios where people’s behaviour may bedisruptive, they may be under the influence of alcohol or have views /opinions which differ to your own.
Passionate about providing the best possible experience for artists andaudiences.
Pride in personal presentation, with a drive to ensure our events run toconsistently high standards and that the team work collaboratively toachieve this.

*Experience of staff rota and management software and an understandingof payroll, HR systems and working time directives.
Competent in the use of MS Office suite, including Word, Excel andOutlook.
Able to communicate effectively to both individuals and large groups andto influence / negotiate situations for the best possible outcomes.
The ability to work with a high degree of flexibility, to include weekends
and long hours where necessary and to travel to work at times when public
transport is not available.

**
*

*
*
*
*
*
*
*

*
*

**
*
*

7Key Information•Salary: £30,388 per annum.

•Employment type: Full time / permanent.

•Hours of work: 42.5 hours per week, including break agreement. These hours areannualised over a rolling 17-week period and will be allocated on a rota.
The postholder will be required to work regular evenings and weekends according tobusiness need. Shifts will regularly start or end during hours where public transport is notin operation. Shifts vary and there is not a set weekly pattern. It is essential that thepostholder can commute to and from work for such shifts without a reliance on publictransport.

•Place of work: Liverpool Philharmonic Hall, Music Room and external venues whererequired.

•Holidays: 26 days (pro-rated) plus bank holidays

What benefits are offered?
Pensions
Access to a Group Personal Pension Scheme whereby employees are auto enrolled and can enjoy
employer contributions.
Training and Development
We offer a dedicated training and development fund to support the growth and progression of ouremployees.
Service Awards
Employees are provided with additional time off and cash incentives at various long service
milestones.
Complimentary staff tickets
Complimentary staff tickets are available, and employees are encouraged to attend events.
Health Cash Plan
Following two years’ service you will have access to a health cash plan with an external supplier.
This provides cash back towards everyday healthcare bills and a range of other wellbeing benefits.
Discounted Staff Parking
Access to reduced price parking (subject to availability) in car park operated by Liverpool
Philharmonic for employees who choose to drive in to work.
Rail services
Access to the Mersey travel Season Ticket enabling the cost of annual season ticket to be spreadover a period of 12 months.
Cycle to work
Cycle to Work Scheme that offers discounts on a bike and accessories, with the cost spread over a
period of 12 months.

How to Apply
Please click here to submit your application.
You will be required to input your personal details and then asked to complete the required
information.
You will also be asked to add a supporting statement, which can be a maximum of 500 words
detailing how you meet the requirements of the job (that does not include any personal details
such as your name, date of birth, gender, address or phone number).
If you require any support with this process, please contact recruitment@liverpoolphil.com
Applications are due by 12 noon on Tuesday 10th September 2024. No applications will beaccepted after this time.
All applicants must have the right to work in the UK.

Interviews
Short-listed candidates will be invited to attend an interview at Liverpool Philharmonic Hall on
Tuesday 17th September, 2024.

Equal Opportunities Statement
Liverpool Philharmonic is committed to striving to represent modern Britain in all its diversity.
Liverpool Philharmonic is committed to equality of opportunity and welcomes applications fromall suitably qualified candidates, irrespective of age, disability, gender reassignment, marriage andcivil partnership, race, religion or belief, sex or sexual orientation. In seeking to be representativeof the Liverpool city region, applications from members of minority ethnic groups are particularly
welcome as they are currently underrepresented within the creative industry. The appointment
will be made on merit with independent assessment, openness and transparency of process.