Advanced technology
to save time and reduce outages
ZEISS Predictive Service

Once connected to your network and activated, this advanced technology will automatically track the health status of your instrument andcollect system log files in the background to improve remote diagnosis.
Relevant technical data such as operating hours, cycle counts or voltages are periodically monitored via a secure connection to our data center.
The ZEISS Predictive Service application evaluates the performance of your microscope as system data can be received and analyzed.
Our support engineers will diagnose any issues by analyzing data on the Enterprise Server - remotely and without interruption toyour operation. By leveraging their expertise they resolve - or even prevent - quality incidents before they cost you time and money.

Advantages:• Uptime improvement• Proactive & faster Customer service• Enhanced remote diagnosis• State of the Art Data Security• No need for extra Hardware

Upgrade your ZEISS microscope

Highlights
Maintain highest system availability

Optimum instrument performance

Upgrade your ZEISS microscope withIncrease your uptime through close

As the status of your system isPredictive Service and benefit from fast

monitoring of the system’s condition

monitored, necessary actions can becompetent support and increased uptime.

as remote support can often provide

planned proactively before they become

This advanced technology helps you to save

immediate solutions

urgent. In that way unplanned downtimes

time and reduces unplanned downtime.

can be reduced significantly
Get detailed performance insights

Contact us to learn more about the 		See informations and monitoring of your

Data security

Predictive Service option and how yoursystem(s) in the ZEISS Portal. The better ser-Ensure the highest data security standards

processes will benefit from this service

vice contract type, the more level of details

using well-established technologies likeprogram:you can experience

PTC ThingWorx and Microsoft Azure

microscopy@zeiss.com

Cloud. No personal or image data is
Fast and competent support
Use secure remote desktop sharing toeasily get an expert connected

uploaded, only machine data

ZEISS Predictive Service

Save time and reduce outages

What you need to know: Technology overview

Availability• Axio Scan.Z1• Smartzoom 5

There is no need to make changes to firewall settings or proxy• Cell Discoverer 7• Visioner 1servers• Lattice Lightsheet 7• Crossbeam series• LM microscope stands*• EVO series

Secure communicationo Axio Observer• GeminiSEM series

All communication uses Secure Sockets Layer (HTTPS) protocols

o Axio Imager 2• MERLIN series

with data encryption (TLS with 256-bit AES encryption) too Axio Examiner• Sigma series

provide data security (same as used for online banking)• LSM 800

• Xradia Versa series• LSM 900
Managed infrastructure• LSM 980

ZEISS is using Microsoft Azure Cloud infrastructure, certified*Requires a connected PC

and audited according to international standards

with ZEN installed.

(e.g. ISO 27001, HIPAA, FedRAMP, SOC1 and SOC2)...and more to come!
Guaranteed privacy

Contact us for further information about the availability for

All remote desktop sessions require user authorization and ourother system series.

experts only get access to the relevant technical data.
Find more information: www.zeiss.com/predictiveYour experimental data is untouchedYour NetworkZEISS ServerHTTPS

HTTPS

microscopy@zeiss.com
www.zeiss.com/microscopy

EN_43_012_046 | CZ-01/2022 | Design, scope of delivery and technical progress subject to change without notice. | © Carl Zeiss Microscopy GmbHNo changes to your security modelNot for therapeutic use, treatment or medical diagnostic evidence. Not all products are available in every country. Contact your local ZEISS representative for more information.