ITIL® 4 Specialist
Sustainability in Digital & IT
Candidate Syllabus
AXELOS.com

November
2021

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Sustainability in Digital & IT

Contents
1

INTRODUCTION

3

2

ITIL 4 SUSTAINABILITY IN DIGITAL & IT

4

3

CASE STUDY ASSESSMENT

7

3.1 Case study overview

7

3.2 CASE STUDY SYLLABUS

8

4

10

MCQ ASSESSMENT

4.1 Exam overview

10

4.2 MCQ EXAM SYLLABUS

11

5

14

ITIL 4 SUSTAINABILITY IN DIGITAL & IT EXAMINATION DESIGN

5.1 Examination Administration

14

5.2 Question Types

14

5.3 Scoring

15

5.4 Weightings by BLOOM’S Level

15

5.5 Weightings by Learning Outcome

15

6

16

CERTIFICATION

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Introduction

The purpose of this document is to outline: the learning outcomes of the ITIL 4 Sustainability in Digital & IT qualification and the assessment criteriathat a candidate is expected to meet for each learning outcome (with reference to the ITIL 4 Sustainability
in Digital & IT publication)

 the examination design, in terms of question types to be used, exam duration, and administrative
considerations

 the weightings (number of questions) for each learning outcome, assessment criteria and ‘Bloom’s level’(level of cognitive processing required to answer the question/task, according to Bloom’s (revised)taxonomy).
The target audience for this document is:
Candidates taking the Sustainability in Digital & IT qualification.

This module focuses on providing candidates with an understanding of what ‘sustainability’ means and how it
can deliver value. In addition, this module also provides candidates with an understanding of the practical steps
required to develop and implement a sustainability strategy, as well as the practical skills necessary to enable
an organization to deliver value by introducing sustainability practices.

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Sustainability in Digital & IT

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ITIL 4 Sustainability in Digital & IT

The table below specifies the learning outcomes of the ITIL 4 Sustainability in Digital & IT, and the assessment
criteria used to assess a candidate’s achievement of these learning outcomes, subsequent to a course of study.
There are two forms of assessment in this qualification; the practical assignments, and the MCQ (multiple choicequestion) exam. More information can be found in sections 3 and 4 of this document regarding the different
forms of assessment.

Learning Outcome

Assessment CriteriaBL

1. Understand the

1.1 Describe the benefits of sustainability for an organization (1.3-1.3.8)

BL 2

1.2 Describe the key concepts of sustainability:

BL 2

key concepts ofsustainabilitya) Sustainability (1.1-1.1.1)b) Supply chain (upstream), operations (in-house), end-of-use (downstream) (2.3)
1.3 Explain the purpose of the UN sustainable development goals and their role in an

BL 2organization’s sustainability (1.1.2, 2.2.4)
1.4 Explain the purpose of the UN global compact principles and their role in

BL 2

organizations’ sustainability (2.2.5)
1.5 Describe the triple bottom line model and the scope of each of the three pillars

BL 2(1.1.3)
1.6 Describe the concept of externalities (4.3.1)

BL 2

1.7 Describe the key challenges of sustainability:

BL 2a) Growing human population (2.3.2)b) Waste management (2.3.5, 2.4.3)c) Greenhouse gas emission (2.3.6)d) Digital poverty (2.4.1)e) Digital carbon footprint (2.4.2)
1.8 Describe the key sustainability solutions:BL 2a) Corporate social responsibility (1.1.4)b) Responsible sourcing (2.3.3)c) Sustainable consumption and production (2.3.4)d) Circular economy (2.3.1, 5.2.1.1)
2. Understand thevalue, benefits,costs, and risks of

2.1 Describe the purpose of a materiality assessment (2.2.1, 3.2.1 – 3.2.1.3)

BL 2

2.2 Describe the key sources of organizational sustainability risks (3.2.2)

BL 2

2.3 Describe the key organization-level stakeholder groups and their expectations

BL 2

sustainability(3.2.4)
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Learning Outcome

Sustainability in Digital & IT

5

Assessment Criteria

BL

2.4 Describe the key types and sources of sustainability standards and regulations

BL 2(3.3.1)
2.5 Explain the role of services and the service economy in sustainability (5.2.1.4-5)

BL 2

2.6 Explain the recommendations for sustainability Return on Investment (ROI)/Value

BL 2

on Investment (VOI) (4.3.4)
3. Understand how
digital andinformation
technology support
sustainability
4. Know how toplan sustainability
for an organization

3.1 Explain the role of digital technology in sustainability (5.2.2-5.2.2.2)

BL 2

3.2 Describe how digital technology impacts sustainability (2.4 (including subsections &BL 2

tab 2.2), 2.1)
3.3 Explain how sustainable business models are supported by digital/IT (5.2.1.5)

BL 2

4.1 Explain the role of sustainability in an organization’s vision (2.2, 2.2.3)

BL 2

4.2 Describe the key due diligence considerations for sustainability (3.2.3)

BL 2

4.3 Explain the key concerns of achieving sustainability in a volatile, uncertain, andcomplex environment:

BL 2a) Principles-based approach vs procedures-based approach vs model-based
approach (6.3.1.1, 6.3.1.2)b) Clear, complicated, complex, and chaotic systems (6.3.1.2)
4.4 Describe the three dimensions (aspects) of strategic planning (4.2.1-4.2.1.4):BL 2a) Sustainability business model (4.2.1, 4.2.1.3)b) Sustainable products and services (4.2.1, 4.2.1.2)c) Organizational ecosystem (4.2.1, 4.2.1.4)

5. Understand howorganizationalsustainability is

4.5 Describe the key elements of an organizational sustainability strategy (5.2)

BL 2

4.6 Describe the key elements of sustainability culture (5.4.3)

BL 2

4.7 Know how to address sustainability in an organization’s vision (2.2 - 2.2.6)

BL 3

4.8 Know how to perform a materiality assessment (3.2.1 - 3.2.1.3)

BL 3

4.9 Know how to create and use a stakeholder map (3.2.4)

BL 3

4.10 Know how to perform a sustainability risk assessment (3.2.2)

BL 3

5.1 Describe the key concepts of measurement and reporting (7.2.1, 7.2.3):

BL 2a) Metrics
Key Performance Indicators (KPIs)

assessed,maintained, andimproved

5.2 Explain how the following support sustainability:a) Innovations (8.6)b) Communication and collaboration (8.4-8.4.1, 8.5-8.5.5)

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Learning Outcome

Sustainability in Digital & IT

Assessment Criteria

6BLc) Audits (8.3)d) Governance (8.3)
5.3 Explain how the following ITIL practices support sustainability:a) Organizational change management (6.4.1.5)b) Workforce and talent management (6.4.1.5)c) Strategy management (6.4.2.4)d) Software development and management (6.4.4.1)e) Supplier management (6.4.3.1)
f)Knowledge management (6.4.1.5)g) Project management (6.4.2.4)h) Infrastructure and platform management (6.4.4.1)

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Sustainability in Digital & IT

Case study assessment

The case study has been created for the practical assignments of the ITIL 4 Specialist: Sustainability in Digital &IT course.
It describes two fictional companies; any resemblance to real companies is unintentional. The necessary
information on these companies will be provided during your trainering by the Accredited Training Organization.
Participants of the course are expected to work on the practical assignments in small groups, or individually, if
they are resubmitting an assignment.
Practical assignments are assessed by the trainer(s) of the course.

3.1 CASE STUDY OVERVIEW
Materials
allowedAny

This is an ‘open book’ assessment. Any available materials are allowed to
be used during the assignments, including the ITIL 4: Sustainability in Digital& IT publication.

Exam duration

Variable

Duration:•(if group work) Four assignments of 60 minutes•(if individual work) Four individual written assignments of 60 minutes
each in individual format.

Number ofmarks

32 marks

Number of assignments: 4
Marks: Each assignment is worth 8 marks. There are 32 marks available.
There is no negative marking.

Pass mark24 marks

75% or higher – a raw score of 24 marks or above.

Level ofthinking

Bloom’s level 2 & “Bloom’s level” describes the type of thinking needed to answer the3question. For Bloom’s level 2 questions, candidates need to show
understanding of the concepts, methods, and principles of sustainability.
For Bloom’s level 3 questions, you need to demonstrate application of theseconcepts, methods, and principles.

Question types

Assignment

All four assignments are based on a case study which describes twocompanies engaged in a service relationship. All assignments address
between one and two assessment criteria.

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3.2 CASE STUDY SYLLABUS
The learning outcomes and assessment criteria that relate to the case study are in the table below.
Learning Outcome

Assessment CriteriaBL

1. Understand the key

1.3 Explain the purpose of the UN sustainable development goals and their role in

BL 2

concepts ofan organization’s sustainability (1.1.2, 2.2.4)

sustainability
1.5 Describe the triple bottom line model and the scope of each of the three

BL 2

pillars (1.1.3)
3. Understand how

3.1 Explain the role of digital technology in sustainability (5.2.2 5.2.2.2)

BL 2

4.4 Describe the three dimensions (aspects) of strategic planning (4.2.1-4.2.1.4):

BL 2

digital and information
technology support
sustainability

4. Know how to plansustainability for an
organizationa) Sustainability business model (4.2.1, 4.2.1.3)b) Sustainable products and services (4.2.1, 4.2.1.2)c) Organizational ecosystem (4.2.1, 4.2.1.4)

5. Understand how

4.7 Know how to address sustainability in an organization’s vision (2.2- 2.2.6)

BL 3

5.1 Describe the key concepts of measurement and reporting (7.2.1, 7.2.3):

BL 2organizationala) Metrics

sustainability isb) Key Performance Indicators (KPIs)

assessed, maintained,
and improved

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The assessment criteria that are covered within the practical assignment are identified in the table below:

Assessment criteria
1.3 Explain the purpose of the UN sustainable development goals and their role in an

Assignments

1organization’s sustainability (1.1.2, 2.2.4)
4.7 Know how to address sustainability in an organization’s vision (2.2 - 2.2.6)

1

1.5 Describe the triple bottom line model and the scope of each of the three pillars (1.1.3)

2

3.1 Explain the role of digital technology in sustainability (5.2.2 - 5.2.2.2)

2

4.4 Describe the three dimensions (aspects) of strategic planning (4.2.1 - 4.2.1.4):

3a) Sustainability business model (4.2.1, 4.2.1.3)b) Sustainable products and services (4.2.1, 4.2.1.2)c) Organizational ecosystem (4.2.1, 4.2.1.4)
5.1 Describe the key concepts of measurement and reporting (7.2.1, 7.2.3):a) Metricsb) Key Performance Indicators

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Sustainability in Digital & IT

MCQ assessment

The MCQ exam consists of 35 questions, each of which has four answer options. For each question, one option iscorrect and the other three are incorrect.

4.1 EXAM OVERVIEW
Materials
allowed

None

This is a ‘closed book’ exam. The ITIL 4: Sustainability in Digital & IT
publication should be used for study, but are NOT permitted to be used in
the exam.

Exam duration

60 minutes

Candidates taking the exam in a language that is not their native or working
language are allowed 25% extra time, i.e. 75 minutes in total.

Number ofmarks

35 marks

There are 35 questions, each worth 1 mark. There is no negative marking.

Pass mark23 marks

Candidates need to get 23 questions correct (65%) to pass the exam.

Level ofthinking

Bloom’s levels 2&3“Bloom’s level” describes the type of thinking needed to answer thequestion. For Bloom’s 2 questions, candidates need to show understandingof the concepts, methods and principles of sustainability. For Bloom’s 3questions, candidates need to demonstrate application of these concepts,
methods and principles of Sustainability.

Question types

Standard classic, The questions are all ‘multiple choice’.
Negative, & List
For the ‘standard classic’ questions, candidates have a question and fouranswer options.
‘Negative’ questions are ‘standard’ question in which the stem is negatively
worded.
For the ‘list’ questions, there is a list of four statements and candidates
have to select two correct statements from the list.

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4.2 MCQ EXAM SYLLABUS
The learning outcomes and assessment criteria that relate to the MCQ exam are in the table below.
Learning Outcome

Assessment Criteria

BL

Marks

1. Understand the

1.1 Describe the benefits of sustainability for an organization (1.3-1.3.8)

2

1

1.2 Describe the key concepts of sustainability:

2

1

2

1

2

1

2

1

1.6 Describe the concept of externalities (4.3.1)

2

1

1.7 Describe the key challenges of sustainability:

2

1

2

1

2.1 Describe the purpose of a materiality assessment (2.2.1, 3.2.1 – 3.2.1.3)

2

1

2.2 Describe the key sources of organizational sustainability risks (3.2.2)

2

1

2.3 Describe the key organization-level stakeholder groups and their

2

1

2

1

key concepts ofsustainabilityc) Sustainability (1.1-1.1.1)d) Supply chain (upstream), operations (in-house), end-of-use(downstream) (2.3)
1.3 Explain the purpose of the UN sustainable development goals and their rolein an organization’s sustainability (1.1.2, 2.2.4)
1.4 Explain the purpose of the UN global compact principles and their role inorganizations’ sustainability (2.2.5)
1.5 Describe the triple bottom line model and the scope of each of the threepillars (1.1.3)

f)Growing human population (2.3.2)g) Waste management (2.3.5, 2.4.3)h) Greenhouse gas emission (2.3.6)
i)Digital poverty (2.4.1)

j)Digital carbon footprint (2.4.2)

1.8 Describe the key sustainability solutions:e) Corporate social responsibility (1.1.4)
f)

Responsible sourcing (2.3.3)g) Sustainable consumption and production (2.3.4)h) Circular economy (2.3.1, 5.2.1.1)
2. Understand thevalue, benefits,costs, and risks ofsustainability
expectations (3.2.4)
2.4 Describe the key types and sources of sustainability standards andregulations (3.3.1)

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Learning Outcome

Sustainability in Digital & IT

12

Assessment Criteria

BL

Marks

2.5 Explain the role of services and the service economy in sustainability

2

1

2

1

3.1 Explain the role of digital technology in sustainability (5.2.2-5.2.2.2)

2

1

3.2 Describe how digital technology impacts sustainability (2.4 (including

2

1

2

1

4.1 Explain the role of sustainability in an organization’s vision (2.2, 2.2.3)

21

4.2 Describe the key due diligence considerations for sustainability (3.2.3)

21

4.3 Explain the key concerns of achieving sustainability in a volatile, uncertain,
and complex environment:

2

1

2

1

4.5 Describe the key elements of an organizational sustainability strategy (5.2)

2

1

4.6 Describe the key elements of sustainability culture (5.4.3)

2

1

4.7 Know how to address sustainability in an organization’s vision (2.2 - 2.2.6)

32

4.8 Know how to perform a materiality assessment (3.2.1 - 3.2.1.3)

3

2

4.9 Know how to create and use a stakeholder map (3.2.4)

32

4.10 Know how to perform a sustainability risk assessment (3.2.2)

32

5.1 Describe the key concepts of measurement and reporting (7.2.1, 7.2.3):

2

1

2

1

(5.2.1.4-5)
2.6 Explain the recommendations for sustainability Return on Investment(ROI)/Value on Investment (VOI) (4.3.4)
3. Understand how
digital andinformation
technology support
sustainability

subsections & tab 2.2), 2.1)
3.3 Explain how sustainable business models are supported by digital/IT(5.2.1.5)

4. Know how toplan sustainability
for an organizationc) Principles-based approach vs procedures-based approach vs modelbased approach (6.3.1.1, 6.3.1.2)d) Clear, complicated, complex, and chaotic systems (6.3.1.2)
4.4 Describe the three dimensions (aspects) of strategic planning (4.2.14.2.1.4):d) Sustainability business model (4.2.1, 4.2.1.3)e) Sustainable products and services (4.2.1, 4.2.1.2)
f)

5. Understand howorganizationalsustainability is

Organizational ecosystem (4.2.1, 4.2.1.4)b) Metrics
Key Performance Indicators (KPIs)

assessed,maintained, andimproved

5.2 Explain how the following support sustainability:e) Innovations (8.6)f)

Communication and collaboration (8.4-8.4.1, 8.5-8.5.5)

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Learning Outcome

Sustainability in Digital & IT

13

BL

Marks

2

2

Assessment Criteriag) Audits (8.3)h) Governance (8.3)
5.3 Explain how the following ITIL practices support sustainability:i)

Organizational change management (6.4.1.5)

j)Workforce and talent management (6.4.1.5)k) Strategy management (6.4.2.4)
l)Software development and management (6.4.4.1)m) Supplier management (6.4.3.1)n) Knowledge management (6.4.1.5)o) Project management (6.4.2.4)p) Infrastructure and platform management (6.4.4.1)

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ITIL 4 Sustainability in Digital & IT Examination Design

5.1 EXAMINATION ADMINISTRATION
Duration: 60 minutes
NOTE: Candidates taking the exam in a language that is not their native or working language may be awarded
25% extra time, i.e., 75 minutes in total.
Materials permitted: The multiple-choice examination is a ‘closed book’ examination. No materials other thanthe examination materials are permitted.
Prerequisites: The candidate must have attended an accredited training course for this module (therecommended duration for this training is 3 days).

5.2 QUESTION TYPESAll 35 questions are Objective Test Questions (OTQs), which present four options from which one option is
selected. Distractors (wrong answers) are options that candidates with incomplete knowledge or skill would be
likely to choose. These are generally plausible responses relating to the syllabus area being examined. Question
styles used within this type are: ‘standard’, ‘list’ (2 correct items), and, exceptionally, ‘negative’ standard OTQ.
Example ‘standard’ OTQ:

Example ‘negative’ standard OTQ:

Which is a source of best practice?

Which is NOT a defined area of value?

a) Q
b) P
c) R
d) S

a)
b)
c)
d)

Q
P
R
S

Example ‘list’ OTQ:
Which statement about service asset andconfiguration management is CORRECT?
1. It does Q

NOTE: Negative questions are only used as an
exception, where part of the learning outcome is toknow that something is not done or should notoccur.

2. It does P
3. It does R
4. It does Sa) 1 and 2b) 2 and 3c) 3 and 4d) 1 and 4
NOTE: Two of the list items are correct. List stylequestions are never negative.

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Sustainability in Digital & IT

5.3 SCORING
Number of questions: 35
Marks: Each question is worth 1 mark. There are 35 marks available.
There is no negative marking.
Provisional pass mark: 23 marks (approx. 65%)

5.4 WEIGHTINGS BY BLOOM’S LEVEL
There are 27 questions at Bloom’s level 2 = Approx. 77%
There are 8 questions at Bloom’s level 3 = Approx. 23%

5.5 WEIGHTINGS BY LEARNING OUTCOME
These weightings are for the MCQ exam only.

Learning Outcome

No.OTQs

Approx. weighting

1. Understand the key concepts of sustainability

8

23.0%

2. Understand the value, benefits, costs, and risks of sustainability

6

17.0%

3. Understand how digital and information technology support

3

9.0%

4. Know how to plan sustainability for an organization

14

40.0%

5. Understand how organizational sustainability is assessed, maintained,

4

11.0%

sustainability

and improved

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Sustainability in Digital & IT

Certification

The sustainability certification is based on of the two assessment types described above. A candidate must
successfully pass both the multiple-choice exam and the practical assignments to achieve the certification.
Successful fulfilment of the practical assignments is a prerequisite for the MCQ exam as described in thetable below.
Scenario
MCQ exam

Next steps

Practical
assignments

PassedPassedIf the other prerequisites that are required by the syllabus are fulfilled,
the candidate is issued a Sustainability in Digital and IT certificate

FailedPassedThe candidate should rebook and pass the exam to gain thecertification

N/A

FailedThe candidate should be assigned an individual written assignment(s)and achieve the passing score in the practical assignments before
taking the exam

FailedFailedThe candidate should repeat the training and the exam to gain thecertification

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