Cybozu Remote Service
Administrator guide
Version 3.0.0

Copyright (C) 2011-2012 Cybozu

Contens■ Basic procedures
Accessing Remote Service Manager ....................................................................... 2
Logging in...................................................................................................... 2

Logging out ..................................................................................................... 3
Support Online ................................................................................................... 4
Verifying product system requirement .................................................................... 5
Note on procedure ................................................................................................ 6
Important cautionary information concerning product access URLs......................... 6

Information concerning URL paths required for accessing the product..................... 6

The display of Configure users screen .................................................................. 7
Access information of Remote Service ................................................................. 8
The display of Mobile devices screen for using KUNAI Lite for BlackBeryy(R) ............. 8
The display of Mobile devices screen ................................................................. 10■ Accessing from computers ............................................................ 13
Managing products ............................................................................................ 14
For Cybozu products ....................................................................................... 14
Adding a Cybozu product .......................................................................... 14
Updating Cybozu product information .......................................................... 15
Removing a Cybozu product ....................................................................... 15
For Third party products .................................................................................. 16
Adding a Third party product ..................................................................... 16
Updating Third party product information ..................................................... 17
Removing a Third party product .................................................................. 17
Managing users ................................................................................................. 19
Adding users ................................................................................................. 19
Removing users ............................................................................................. 20
Managing client certificates ................................................................................. 21
Adding client certificates .................................................................................. 21
Editing client certificates .................................................................................. 22
Changing client certificates .............................................................................. 22
Configuring client certificates ........................................................................... 23
Deleting client certificates ................................................................................ 23
Providing access information to users ................................................................... 24
Configuring Remote Portal .................................................................................. 26
Remote Protal ................................................................................................ 26
Using Remote Portal ....................................................................................... 26

Setting portal view ......................................................................................... 27
Providing Remote Portal URL to users ................................................................ 27■ Accessing from mobile phones ...................................................... 28
Managing products ............................................................................................ 29
For Cybozu products ....................................................................................... 29
Adding a Cybozu product .......................................................................... 29
Updating Cybozu product information .......................................................... 30
Removing a Cybozu product ....................................................................... 30
For Third party products .................................................................................. 31
Adding a Third party product ..................................................................... 31
Updating Third party product information ..................................................... 32
Removing a Third party product .................................................................. 33
Managing users ................................................................................................. 34
Adding users .................................................................................................. 34
Removing users ............................................................................................... 35
Managing client certificates ................................................................................. 36
Adding client certificates .................................................................................. 36
Editing client certificates .................................................................................. 37
Changing client certificates .............................................................................. 37
Configuring client certificates ........................................................................... 38
Deleting client certificates ................................................................................ 38
Providing access information to users ................................................................... 39■ Accessing on KUNAI for Windows phone ...................................... 40
Managing products ............................................................................................ 41
Adding a product ............................................................................................ 41
Updating product information ........................................................................... 41
Removing a product ........................................................................................ 41
Managing users ................................................................................................. 43
Adding users .................................................................................................. 43
Removing users .............................................................................................. 43
Managing KUNAI for Windows phone .................................................................... 45
Installing KUNAI for Windows phone ................................................................. 45
Stopping the use of KUNAI for Windows phone ................................................... 46
Upgrading KUNAI for Windows phone ................................................................ 46
Managing mobile devices ..................................................................................... 48
Adding a mobile device ................................................................................... 48
Editing a mobile device ................................................................................... 49
Removing mobile devices ................................................................................ 50

Initializing the mobile device ............................................................................ 50
Switching a user ............................................................................................ 51
Allowing the use of unregistered SIM cards ........................................................ 51
Managing mobile devices with CSV files ............................................................. 51
Importing mobile device information from CSV file ....................................... 52
Exporting mobile device information to CSV file ........................................... 52
Setting mobile device restrictions .......................................................................... 54
Security policy ............................................................................................... 54
Adding a security policy ................................................................................... 54
Changing a security policy ............................................................................... 56
Deleting a security policy ................................................................................. 56
Changing a product security policy .................................................................... 57
Setting software restrictions ............................................................................ 57■ Accessing on KUNAI for BlackBerry(R) ......................................... 59
With MDM Pack(Mobile Device Manager Pack)
Managing products ............................................................................................. 61
Adding a product ........................................................................................... 61
Updating product information .......................................................................... 61
Removing a product ....................................................................................... 61
Managing users .................................................................................................. 63
Adding users ................................................................................................. 63
Removing users ............................................................................................. 64
Managing KUNAI for BlackBerry(R) ........................................................................ 65
Installing KUNAI for BlackBerry(R) ................................................................... 65
Stopping the use of KUNAI for BlackBerry(R) ..................................................... 65
Managing mobile devices ..................................................................................... 67
Adding a mobile device ................................................................................... 67
Changing a mobile device ................................................................................ 68
Removing mobile devices ................................................................................ 68
Initializing the mobile devices .......................................................................... 69
Switching a user ............................................................................................ 70
Allowing the use of unregistered SIM cards ........................................................ 70
Managing mobile devices with CSV files ............................................................. 70
Importing mobile device information from CSV file ....................................... 71
Exporting mobile device information to CSV file ........................................... 71
Without MDM Pack(Mobile Device Manager Pack)
Managing products ............................................................................................. 73
Adding a product ........................................................................................... 73
Updating product information .......................................................................... 73

Removing a product ....................................................................................... 74
Managing users .................................................................................................. 75
Adding users ................................................................................................. 75
Removing users ............................................................................................. 75
Managing clinet certificates .................................................................................. 77
Adding client certificates .................................................................................. 77
Editing client certificates .................................................................................. 78
Changing client certificates .............................................................................. 78
Configuring client certificates ........................................................................... 78
Deleting client certificates ................................................................................ 79
Providing access information to users .................................................................... 80■ Accessing on KUNAI for iPhone ..................................................... 81
With MDM Pack(Mobile Device Manager Pack)
Managing products .............................................................................................. 83
Adding a product ........................................................................................... 83
Updating product information .......................................................................... 83
Removing a product ....................................................................................... 83
Managing users .................................................................................................... 85
Adding users ................................................................................................. 85
Removing users ............................................................................................. 85
Managing KUNAI for iPhone .................................................................................. 87
Installing KUNAI for iPhone ............................................................................... 87
Stopping the use of KUNAI for iPhone................................................................. 87
Managing mobile devices ..................................................................................... 89
Adding a mobile device ................................................................................... 89
Editing a mobile device ................................................................................... 90
Initializing mobile devices ............................................................................... 91
Switching a user ............................................................................................ 92
Allowing the use of unregistered SIM cards ........................................................ 92
Managing mobile devices with CSV files ............................................................. 92
Importing mobile device information from CSV file ....................................... 92
Exporting mobile device information to CSV file ........................................... 93
Without MDM Pack(Mobile Device Manager Pack)
Managing products ............................................................................................. 95
Adding a product ........................................................................................... 95
Updating product information .......................................................................... 95
Removing a product ....................................................................................... 96
Managing users .................................................................................................. 97
Adding users ................................................................................................. 97

Removing users ............................................................................................. 97
Managing clinet certificates .................................................................................. 99
Adding client certificates .................................................................................. 99
Editing client certificates .................................................................................100
Changing client certificates .............................................................................100
Configuring client certificates ..........................................................................100
Deleting client certificates ...............................................................................101
Providing access information to users ...................................................................102■ Accessing on KUNAI for Android ................................................. 103
With MDM Pack(Mobile Device Manager Pack)
Managing products .............................................................................................105
Adding a product ..........................................................................................105
Updating product information .........................................................................105
Removing a product ......................................................................................105
Managing users ...................................................................................................107
Adding users ................................................................................................107
Removing users ............................................................................................108
Managing KUNAI for Android ...............................................................................109
Installing KUNAI for Android ............................................................................109
Stopping the use of KUNAI for Android ..............................................................109
Managing mobile devices ....................................................................................111
Adding a mobile device ..................................................................................111
Editing a mobile device ..................................................................................112
Removing mobile devices ...............................................................................113
Initializing mobile devices ..............................................................................113
Switching a user ...........................................................................................114
Allowing the use of unregistered SIM cards .......................................................114
Managing mobile devices with CSV files ............................................................114
Importing mobile device information from CSV file ......................................114
Exporting mobile device information to CSV file ..........................................115
Without MDM Pack(Mobile Device Manager Pack)
Managing products ............................................................................................117
Adding a product ..........................................................................................117
Updating product information .........................................................................117
Removing a product ......................................................................................118
Managing users .................................................................................................119
Adding users ................................................................................................119
Removing users ............................................................................................119
Managing clinet certificates .................................................................................121

Adding client certificates .................................................................................121
Editing client certificates .................................................................................122
Changing client certificates .............................................................................122
Configuring client certificates ..........................................................................122
Deleting client certificates ...............................................................................123
Providing access information to users ...................................................................124■ Managing licenses
Managing licenses ..............................................................................................125
Updating license ..........................................................................................125
The procedures of changing client certificates ...................................................126
Starting trial service ...........................................................................................128■ Configuring the entire system
Restricting user of KUNAI ....................................................................................129
Setting the administration password .....................................................................130
Entering web proxy settings ................................................................................131
Changing display language ..................................................................................132
Information obtained from Log ............................................................................133
Restarting or stopping Remote Service Manager .....................................................134
Restarting Remote Service Manager ................................................................134
On Windows ..........................................................................................134
On Linux ...............................................................................................134
Stopping Remote Service Manager .................................................................135
On Windows ..........................................................................................135
On Linux ...............................................................................................135

Administrator guide contents
This guide describes how to set and operate Remote Service.
Basic procedures
Accessing Remote Service Manager
Support Online
Verifying product system requirement
Note on procedure

Accessing from computers or mobile phones

Accessing from smartphones

Managing licenses

Configuring the entire system

Managing licenses

Restricting use of KUNAI

Starting trial service

Setting the administration password
Entering web proxy settings
Changing display language
Information obtained from Log
Restarting or stopping Remote Service
Manager1

Accessing Remote Service Manager
This page describes how to access Remote Service Manager.
Remote Service Manager can manage the systems of Remote Service and KUNAI.
When you restart Remote Service Manager while logging into "System administration"screen, you need to login again.

After Remote Service Manager is installed, when you access "System administration"screen for the first time, "Initial settings" screen is displayed. Start the initial setting ofSystem administration according to the screen.
Configuring initial settings

Logging in
Logging out

Logging in
Use a web browser to login Remote Service Manager.

Start your web browser to access Remote Service Manager.
You can access Remote Service Manager via the following URL:
http://(server IP address or FQDN):(Remote Service Manager port number)/remote/login.vm
FQDNe.g.) When the server IP address is "192.168.1.1" and the port number is "8080", the URL is asfollows:
http://192.168.1.1:8080/remote/login.vme.g.) When the FQDN is "bozuman.co.jp" and the port number is "8080", the URL is as follows:
http://bozuman.co.jp:8080/remote/login.vm

Enter the password, then click Login .
Enter the password (case sensitive).

Configure each item on Remote Service Manager.

2You can select the display language on the login screen to change displayed language on"System administration" screen.
Changing display language

Logging out
After all operations are finished, you can logout Remote Service Manager.

Click Logout on Remote Service Manager.

If you close your web browser without logging out, "Login" screen will be displayed when
you access Remote Service Manager next time.

3

Support Online
You can ask for support online if you have any question about how to use Remote Service Manager.

Click Access to Support Online on Remote Service Manager.
Operate according to the instruction on the screen.

4Verifying product system requirement
You can verify the system information of Remote Service on the "System administration" screen.
The following items can be verified in the system information.
Remote Service Manager version
Remote Service Manager installation directoryServer OS
Web proxy server information
Proxy server name
Proxy server port number
Remote Service ID
License end date
Client certificate expiration date
Product access URL
Number of registered users

Click System information on Remote Service Manager.
Verify the information on the screen.

5Note on procedure

Important cautionary information concerning product access URLs
Information concerning URL paths required for accessing the productThe display of "Configure users" screen
Access information of Remote Service
The display of "Mobile devices" screen for using KUNAI Lite for BlackBerry(R)The display of "Mobile devices" screen

Important cautionary information concerning product access URLs
Please note the following points when adding products access URLs.
Products that can be registered
For the products that can be used on Remote Service, please refer to Supported Products on "system
requirements" screen.
Cybozu product access URL
Enter the password (case sensitive).
For Cybozu Office on-premise version
Windows servers: http://(server's IP address or host name)/scripts/cbag/ag.exe
Linux servers: http://(server's IP address or host name)/cgi-bin/cbag/ag.cgi
For Garoon 2 or Garoon 3
Windows servers: http://(server's IP address or host name)/scripts/cbgrn/grn.exe
Linux servers: http://(server's IP address or host name)/cgi-bin/cbgrn/grn.cgi
Third party product access URL
You can add third party products only if Remote Service optional license is enabled.
Access URLs are case sensitive.
Example: Third party product
URL of login screen or top page

Information concerning URL paths required for accessing the productTo add third party products to Remote Service Manager, enter the URL paths to the following files:
Image files: /***/***/image/CSS files: /***/***/css/
HTML files: /***/html/
JavaScript files: /***/js/

On the "Add a product to Remote Service" screen, enter the product access
URL, and click Add .
Click ←Get URL paths , and follow the instructions on the screen.
On the "Get URL paths automatically" screen, click Get .
Click Add .

6

Additional procedures may be required in the following cases:
The first time you add a third party product:
The URL paths are automatically retrieved after step 1. To enter URL paths manually,
select "Enter URL paths" in "URL paths required for accessing the product", and follow
step 2 and onward.
If the page of the third party product cannot be displayed correctly:
Copy the source of the unavailable page, paste to the text area on the "Get URL paths
automatically" screen as in step 2, and click "Get".
The product pages accessed via Remote Service may appear incorrectly or may notappear at all if a wrong URL path is entered.

The display of "Configure users" screen
This section describes the displayed items and buttons on "Configure users" screen.
This screen is available if any Cybozu product has been added to Remote Service Manager.
"Configure users" screen

Confirm the number of users.
Here displays the maximum number of licensed users and the number of registered users.
Adding users (on computer)
Adding users (on mobile)
Adding users (on KUNAI for Windows phone)
Adding users (on KUNAI for BlackBerry)
Adding users (on KUNAI for iPhone)
Adding users (on KUNAI for Android)
Verify the access information of products.
You can verify access information of products here. This button is displayed only on "Configure users"
screen of Remote Service Manager.
Providing access information to users (on computers)
Providing access information to users(on mobile phones)
Providing access information to users (on KUNAI for BlackBerry)
Providing access information to users (on KUNAI for iPhone)
Providing access information to users (on KUNAI for Android)
Verify last accessed time.
"Last accessed" column displays the time when users access the product last time. This button is7

displayed only on "Configure users" screen of Remote Service Manager.
Search users.
Click User search to search users in the currently selected group.

Access information of Remote Service
The following information is displayed on "Product details" screen.
Access information of Remote Service
Item

Explanation

Product

Displays the product name.

Product access URL

Displays the authenticated URL of the product.
Product authenticated URL is a URL that consists of a character string for
Remore Service following the product access URL.

Maximum number oflicensed users

Displays the maximum number of licensed users.

Number of registeredusers

Displays the number of registered users.

Client certificates for
use*1

Displays the client certificates that allow the product to be accessed via
Remote Service.

To use client certificate
authentication

Displays the procedures to provide users with access information for
Remote Service.

URL paths required for

Displays the URL paths required for accessing the product via Remote
Service.

accessing the product*2

Procedures

Describes the procedures to configure settings on the "Product details"
screen.

*1:Available if any Cybozu product has been added to Remote Service Manager.

*2:Available if any third party product has been added to Remote Service Manager.

The display of "Mobile devices" screen for using KUNAI Lite for BlackBerry(R)This section describes the displayed items and buttons on "Mobile devices" screen for KUNAI Lite forBlackBerry(R).
The "Mobile devices" screen for KUNAI Lite for BlackBerry(R) is available only if KUNAI Liteis installed on Remote Service Manager 2.3.0 or earlier.
The following procedures assume that KUNAI Lite is installed on Remote Service Manager
2.3.0 or earlier.

The "Mobile devices" screen for using KUNAI Lite for BlackBerry(R)8Operate mobile devices.
You can add mobile device here.
Adding mobile devices (on KUNAI Lite for BlackBerry)
Search mobile devices.
You can search mobile devices in the following items:
Serial number
E-mail address
Notes
Assigned user name
Click Advanced search to search mobile devices with the following conditions:Search in
Search device status
KUNAI version
Confirm a device status.
The followings are the status icons.
Status icons
Item

Explanation
Indicates no sync application is installed.
The devices are in the latest status, no content needs to be synced.
Indicates the device has not been initialized. Initialization is waiting to besynced.

Verify the information of a mobile device.
Assigned users and KUNAI version are displayed.
Click a registered mobile device to view "Mobile device details" screen.
Make optional operations.
You can select mutiple mobile devices to perform the following operations in bulk:
Initializing mobile devices

9

Initializing mobile devices (on KUNAI Lite for BlackBerry)Removing mobile devices from Remote Service
Removing mobile devices (on KUNAI Lite for BlackBerry)Manage mobile devices with CSV files.
You can use CSV files to manage mobile devices.
Managing mobile devices with CSV files (on KUNAI Lite for BlackBerry)

The display of "Mobile devices" screen
This section describes the displayed items and buttons on "Mobile devices" screen.
You can use the "Mobile devices" screen to manage mobile devices on Remote Service
Manager.

"Mobile devices" screen

Operate mobile devices.
The following operations are available:
Adding a mobile device to Remote Service
Downloading a KUNAI installer
Upgrading KUNAI
Configuring a security policy
Adding security policy (KUNAI for Windows phone)
Search mobile devices.
You can search mobile devices in the following items:
Serial number
E-mail address
Notes
Assigned user name
Click Advanced search to search mobile devices with the following conditions:Search in

10

Search device status
Security policy
KUNAI version
Confirm a device status.
The followings are the status icons:
Status icons
Item

Explanation
KUNAI is not installed.
The devices are in the latest status, no content needs to be synced.
Indicates the device has not been initialized. Initialization is waiting to besynced.
The security policy of the mobile device has not been changed, which is
waiting to be synced.
The mobile devices KUNAI has not been upgraded, which is waiting to besynced.
You can verify the reason why the mobile device has not been upgradedon "Mobile device details" screen. The reason will be the one of thefollowings:
KUNAI is not distributed.
The user has not upgraded KUNAI on the mobile device.

Verify the information of a mobile device.
You can verify the following information:
Assigned user
KUNAI version
Security policy
Use of unregistered SIM cards
You can verify last synced time and the time when the security policy is changed on "Mobile device
details" screen.
Make optional operations.
You can select mutiple mobile devices to perform the following operations in bulk:
Initializing mobile devices
Removing mobile devices from Remote Service
Configuring a security policy
Upgrading KUNAI
Accessing on KUNAI for Windows phone
Accessing on KUNAI for BlackBerry(R)Accessing on KUNAI for iPhone
Accessing on KUNAI for Android
Manage mobile devices with CSV files.
You can use CSV files to manage mobile devices.

11Managing mobile devices with CSV files (on KUNAI for Windows phone)12

Accessing from computers
This page describes how to use Remote Service on computers.
Start Remote Service for trial when you have not selected it as a trial service in the initial
settings.
Starting trial service

Setup guide
Accessing from computers

Operational administration
Managing products
Cybozu products
Third party productsManaging users
Adding users
Removing users
Managing client certificates
Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates
Providing access information to users
Configuring Remote Portal
Remote Portal
Using Remote Portal
Setting portal view
Providing Remote Portal URL to users

13

Managing products
Remote Service Manager manages the products connected from mobile phone via Remote Service.
To use Cybozu Office 8 along with Cybozu Office 8 plus Dezie, you must register bothproducts to Remote Service Manager.
Third party products can be added to Remote Service Manager, if Remote Service optional
license is enabled.
Remote Service optional license

For Cybozu products
For third party products

For Cybozu products
Add Cybozu products to Remote Service Manager.

Adding a Cybozu productUpdating Cybozu product information
Removing a Cybozu product

Adding a Cybozu productThis section describes how to add products.
Add products before registering users.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click

Add a product .

Enter the product access URL, and click Add .
Important cautionary information concerning product access URLs

Confirm the added content.
Next, proceed to the following settings:
Adding users to use this product: Click Configure users ，to add users to use this product.
Adding users
Configuring client certificates used for this product: Click
This button may not appear depending on your license.
Configuring client certificates14

Configure client certificates for use .

Updating Cybozu product information
This section describes how to update added products information.
Please update product information in the following cases:
The product is upgraded.
The Keitai function of the product is started.
The product access URL is changed after the server of the product is changed.
You do not need to change the users' settings even if the product information has been updated.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product you want to update.
Click

Update product information .

Enter the product access URL, and then click Update .
Important cautionary information concerning product access URLs

Removing a Cybozu productThis section describes how to remove a product.
After removing the product, all of the users registered for the products will also be
removed.
If you remove a product when using KUNAI Lite for BlackBerry(R), the following data inthe device of BlackBerry(R) on which KUNAI Lite for BlackBerry(R) is installed will also be
removed.
All the data in Scheduler
All the data in Address book
All the data in E-mailClick Remote Service administration >15

Products and users for use on

Remote Service Manager.
Select the product you want to remove.
Click

Remove .

Click Remove

to remove the product.

You can also remove a product on the following screen:
On the "Products and users for use" screen, select the product you want to remove,and then click Remove .

For third party products
You can add third party products to Remote Service Manager, if both the premium license and the license
for your third party product are enabled.
Restrictions on accessing third party products
The following restrictions apply to the third party products that you can access via Remote
Service.
Maximum number of simultaneous connections: 20
Accessing a product from two different devices such as a computer and a smartphone
is considered two connections, even if the devices are being used by a single user.
Maximum number of simultaneous connections means the total number ofsimultaneous connections to all third party products.
What is the maximum number of simultaneous connections?
Maximum number of simultaneous connections represents the number of users who accessthird party products at once. When the number of connections exceeds the number
allowed, the user with the earliest "last accessed time" is automatically disconnected sothat the latest user can access the product.

Adding a third party productUpdating third party product information
Removing a third party product

Adding a third party productThis section describes how to add a product.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click

Add a product .

Enter the product access URL, and click

Add .

Important cautionary information concerning product access URLs

Set the desired options, and click

Add .

16

The following options are available:
Product name
URL paths required for accessing the product
Information concerning URL paths required for accessing the productConfirm the added content.
Next, proceed to the following settings:
Providing access information to users: Click Provide access information and client certificate ,confirm access information, and provide users with the access information for the product.
Providing access information to users
Configuring client certificates used for this product: Click
This button may not appear depending on your license.

Configure client certificates for use .

Configuring client certificates

Updating third party product information
This section describes how to update registered product information.

Click Remote Service administration >Products and users on Remote

Service Manager.
Select the product that you want to update.
Click

Edit product information .

Enter the product access URL, and then click

Save .

The following options are available:
Product access URL
Important cautionary information concerning product access URLs
Product name
URL paths required for accessing the product
Information concerning URL paths required for accessing the productRemoving a third party productThis section describes how to remove a product.

17

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product that you want to remove.
Click
Click

Remove .
Removeto remove the product.

You can also remove a product on the following screen:
On the "Products and users for use" screen, select the check box for the product thatyou want to remove, and then click Remove .

18

Managing users
Remote Service Manager manages users registered on the Cybozu products which can be connected via
Remote Service on computers.
You must add users if you added a Cybozu product to Remote Service Manager.
Verify that the following operation has been completed before adding users.
Adding products to Remote Service

When you are configuring users, the screen of entering the system administrator loginname and the system administrator password may be displayed. You must login the
product as a system administrator even if you have set Cybozu Common Authentication.

Adding users
Removing users

Adding users
This section describes how to add users.
To add users without closing Remote Service Manager after adding the product, operate from the step
3.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click Configure users for the product you want to add users to.
Login the product as an administrator.
If there is no need to login the product, this step can be omitted. Proceed to step 4.
Login method varies according to different product settings.

Click

Add users .

If users have been added, you can verify the number of added users and users' name.
The display of the "Configure users" screen

Select the users you want to add, and then click Add .
Select a group and select users to add, then click ↓Add , then click Add .
When there is a search field on the upper right of members list, enter keywords to search users.
If you want to remove the users you have added to the candidate box, select the users and thenclick ↑Remove .

Confirm the added content.
Click Provide access information and client certificate to provide access information to users.
Providing access information to users
Click Add more users to continue adding users, operate from step 5 again.

19Removing users
This section describes how to remove users.
If you remove the users when using KUNAI Lite for BlackBerry(R), the following data in thedevice of BlackBerry(R) with KUNAI Lite for BlackBerry(R) installed will also be removed.
All the data in the scheduler
All the data in the address book
All the data in E-mailEven if you remove the users on the product, the deletion will not be reflected in Remote
Service Manager. You need to remove the users on Remote Service Manager as well after
removing them on the product.

Display the "Configure users" screen.
Step 1 to 3 of Adding users.

Select the users you want to remove, and then click Remove .
Enter keywords on the search field on the upper right to search users.

Click Remove on the "Remove users from Remote Service" screen to
confirm the operation.

20

Managing client certificates
This page describes how to manage client certificates.
The following types of certificates can be managed on Remote Service Manager, if Remote Service
optional license is enabled.
Master client certificate:A certificate that is issued by Cybozu. This certificate contains license information and remote ID. The
master client certificate can be used to access any of the registered products.
User-added client certificates:
The certificates that are added by the system administrator. These certificates do not contain license
information. A user-added client certificate can prevent users from accessing specified products or allow
users to access a product during a specified time period. We recommend that you provide users withdifferent certificates for different use cases.
Example:To temporary employees:
Distribute a client certificate that allows users to access Product A and Product D for a period of oneyear.
To managers and above:
Distribute a client certificate that allows users to access all products for a period of two years.
Client certificate management is available only if Remote Service optional license isenabled.
The status of certificates can be changed even if Remote Service optional license is notenabled.

Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates

Adding client certificates
This section describes how to add user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Under "User added client certificates", click
Set the desired options, and click

Add .

The following options are available:
Certificate nameFriendly nameWhat is a friendly name?
Expiration date

21

New .

Products allowed to be accessed
Notes
What is a friendly name?
The character strings that are used to identify user-added client certificates. The friendly
name of the user's certificate appears on the Web browser when they access Remote
Service. Friendly names may not appear depending on the Web browser.
Restrictions on friendly names
You cannot change friendly names once set. Valid characters are as follows:
Single-byte space, a-z, A-Z, 0-9, apostrophe ('), plus sign (+), hyphen (-), colon (:),
comma (,), period (.), question mark (?), and opening and closing parentheses.

Editing client certificates
This section describes how to edit user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to edit.
Click

Edit .

Set the desired options, and click

Save .

The following options are available:
Certificate name
Expiration date
Products allowed to be accessed
Notes

Changing certificate status
This section describes how to change the status of a master client certificate or user-added clientcertificates.
If you disable a client certificate used by any users, the users can no longer access products via Remote
Service.

Click Remote Service administration >Service Manager.
Select the certificate that you want to edit.
Click

Enable .

To disable the certificate, click

Disable .

To enable the certificate, click
To disable the certificate, click

Enable .

Disable .

22

Client certificates on RemoteConfiguring client certificates
This section describes how to configure the client certificates used for each product.
To configure client certificates after adding a product, proceed to step 3.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product for which you want to configure client certificates.
Click

Configure client certificates for use .

In the client certificate list, select a client certificate that you want to use forthe product, and click ←Add > Save .
To clear the selection, select a client certificate, and click→Remove .

Deleting client certificates
This section describes how to delete user-added client certificates.
You cannot delete the master client certificate.
Deleting user-added client certificates is permanent.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to delete.
Click

Delete .

Confirm the certificate to be deleted, and click

Delete .

You can also delete user-added client certificates on the following screen:
On the "Client certificates" screen, select the check boxes for the client certificatesthat you want to delete, and then click Delete client certificates .

23

Providing access information to users
This page describes how to provide products access information to users.
The following information is provided:
Access URL from computer
Downloaded client certificates
Client certificate password
After the users have been added and the "Product details" screen is displayed, operate from step 4.
If Remote Service optional license is not enabled, you will distribute the same clientcertificate that you register on the "Product license" screen on Remote Service Manager.
Even if you add multiple products, there is no need to download the client certificate anddistribute client certificate to users each time you add a product.
If you add multiple products, you need to download the client certificate and distributeclient certificate to users only when adding the first product.
Verify that the following settings have been completed before distributing clientcertificates.
Adding products to Remote Service Manager
Adding users to Remote Service Manager
Configuring client certificates for use: This setting is required if Remote Service
optional license is enabled.

Click

Remote Service administration >Products and users for use

on Remote Service Manager.
Select the corresponding product name.
Click [To use client certificate authentication] next to the client certificatethat you want to allow users to use.
Several client certificates may appear depending on your license.

Confirm access information.
Confirm the following information:
Client certificate password
Product access URL from computer: Click the "Access information" tab to check access URLs.

Click Download to download the client certificate.
Download the client certificate to your computer.

Contact users.
Provide necessary information to users via E-mail, etc.
You can simply provide the users with the content under the "To use Remote Service" tab on the"Client certificate details" screen.

24

When using Remote Portal
If you use Remote Portal, you do not need to provide the access URL for each product.
As long as you provide Remote Portal URL to users, the users can access each product via
Remote Service.
Configuring Remote Portal
Be sure to inform users of restrictions on accessing third party product.
Restrictions on accessing third party products25Configuring Remote Portal
This pages describes necessary settings to use Remote Portal.
Remote Protal
Using Remote Portal
Setting portal view
Providing Remote Portal URL to users

Remote Protal
Remote Portal is the portal that only users who access the products via Remote Service from computers
can view.
Users can connect to each product by accessing Remote Portal (https://remote2.cybozu.co.jp/), and canview notices from system administrators.
You can access multiple products on the "Remote Portal" screen.
The "Remote Portal" screen

It is necessary to register a client certificate to access "Remote Portal". You must provide
the client certificate and the password to Remote Portal users.
Providing access information to users
You cannot access the products displayed on the "Remote Portal" screen, unless you areregistered as the product user or your access is allowed by the client certificates for the
product.
You cannot use mobile phones to access the "Remote Portal" screen.

Using Remote Portal
Select whether to use Remote Portal.

Click Remote Service administration >26

Remote Portal on RemoteService Manager.
Click

Use Remote Portal .
Save .

Select "Use Remote Portal", and then click
Setting portal viewSet which content to show in Remote Portal.

Click Remote Service administration >Remote Portal on Remote

Service Manager.
Click

Set portal view .

Set which content to show in Remote Portal.

Providing Remote Portal URL to users
After Remote Portal is set, provide Remote Portal URL to users.

On the "Product details" screen, click Download to download the clientcertificate.
Meanwhile, confirm the certificate password on the "Product details" screen.
Providing access information to users

Contact users.
Provide the Remote Portal URL, the client certificate downloaded in the step 1, and its password tousers via E-mail or other means.
Remote Portal URL : https://remote2.cybozu.co.jp/

27

Accessing from mobile phones
This page describes how to use Remote Service on Keitai.
During the initial settings, you should first start Remote Service trial service if you havenot selected it as a trial service.
Starting trial service

Setup guide
Accessing from mobile phones

Operational administration
Managing products
For Cybozu products
For third party productsManaging users
Adding users
Removing users
Managing client certificates
Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates
Providing access information to users

28

Managing products
Remote Service Manager manages the products connected from mobile phone via Remote Service.
When you use Remote Service of which version is older than 2.1.2:
To use keitai of Cybozu Office 7, or Cybozu Office 8, you can use the product before adding
it to the Remote Service Manager. When you have added a product to Remote Service
Manager before beginning to use, you must remove it from Remote Service Manager andadd it after beginning to use.
Third party products can be added to Remote Service Manager, if Remote Service optional
license is enabled.
Remote Service optional license

For Cybozu products
For third party products

For Cybozu products
Add Cybozu products to Remote Service Manager.
Adding a Cybozu productUpdating Cybozu product information
Removing a Cybozu product

Adding a Cybozu productThis section describes how to add products.
Products should be added before users are added.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click Add a product .
Enter the product access URL, and click Add .
Important cautionary information concerning product access URLs

Confirm the added content.
Click Configure users to add users to use this product. Next, proceed to the following settings:
Adding users to use this product: Click

Configure users

to add users who use this product.

Adding users
Configuring client certificates used for this product: Click
This button may not appear depending on your license.
Configuring client certificates29

Configure client certificates for use .

Updating Cybozu product information
This section describes how to update added products information.
Please update product information in the following cases:
The product is upgraded.
The Keitai function of the product is started.
The product access URL is changed after the server of the product is changed
You do not need to change the users' settings even if the product information has been updated.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product you want to update.
Click

Update product information .

Enter the product access URL, and then click Update .
Important cautionary information concerning product access URLs

Removing a Cybozu productThis section describes how to remove a product.
After the product is removed, all of the users registered for the products will also be
removed.
If you remove a product when using KUNAI Lite for BlackBerry(R), the following data inthe device of BlackBerry(R) on which KUNAI Lite for BlackBerry(R) is installed will also be
removed.
All the data in Scheduler
All the data in Address book
All the data in E-mail30

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product you want to remove.
Click
Click

Remove .
Removeto remove the product.

You can also remove a product on the following screen:
On the "Products and users for use" screen, select the product you want to remove,and then click Remove .

For third party products
You can add third party products to Remote Service Manager, if both the premium license and the license
for your third party product are enabled.
To confirm that your third party products support access from Keitai, see the productmanual or contact the customer support for each product.
Restrictions on accessing third party products
The following restrictions apply to the third party products that you can access via Remote
Service.
Maximum number of simultaneous connections: 20
Accessing a product from two different devices such as a computer and a smartphone
is considered two connections, even if the devices are being used by a single user.
Maximum number of simultaneous connections means the total number ofsimultaneous connections to all third party products.
What is the maximum number of simultaneous connections?
Maximum number of simultaneous connections represents the number of users who accessthird party products at once. When the number of connections exceeds the number
allowed, the user with the earliest "last accessed time" is automatically disconnected sothat the latest user can access the product.

Adding a third party productUpdating third party product information
Removing a third party product

Adding a third party product31

This section describes how to add a product.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click

Add a product .

Enter the product access URL, and click

Add .

Important cautionary information concerning product access URLs

Set the desired options, and click

Add .

The following options are available:
Product name
URL paths required for accessing the product
Information concerning URL paths required for accessing the productConfirm the added content.
Next, proceed to the following settings:
Providing access information to users: Click Provide access information and client certificate ,confirm access information, and provide users with the access information for the product.
Providing access information to users
Configuring client certificates used for this product: Click
This button may not appear depending on your license.

Configure client certificates for use .

Configuring client certificates

Updating third party product information
This section describes how to update registered product information.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product that you want to update.
Click

Edit product information .

Enter the product access URL, and then click
The following options are available:
Product access URL

32

Save .

Important cautionary information concerning product access URLs
Product name
URL paths required for accessing the product
Information concerning URL paths required for accessing the productRemoving a third party productThis section describes how to remove a product.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product that you want to remove.
Click
Click

Remove .
Removeto remove the product.

You can also remove a product on the following screen:
On the "Products and users for use" screen, select the check box for the product thatyou want to remove, and then click Remove .

33

Managing users
Remote Service Manager manages the products connected from mobile phone via Remote Service.
You must add users if you added a Cybozu product to Remote Service Manager.
Verify that the following operation has been completed before adding users.
Adding products to Remote Service

When you are configuring users, the screen of entering the system administrator username and the system administrator password may appear. You must login the product as asystem administrator even if you have set Cybozu Common Authentication.

Adding users
Removing users

Adding users
This section describes how to add users.
If you want to continue to add users after the products have been added successfully, operate fromstep 3.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click Configure users for the product you want to add users to.
Login the product as an administrator.
If there is no need to login the product, this step can be omitted. Proceed to step 4.
Login method varies according to different product settings.

Click

Add users .

If users have been added, you can verify the number of added users and users' name.
The display of the "Configure users" screen

Select the users you want to add, and then click Add .

34

Select a group and select users to add, then click ↓Add , then click Add . When there is a search
field on the upper right of members list, enter keywords to search users.
If you want to remove the users you have added to the candidate box, select the users to delete andthen click ↑Remove .

Confirm the added content.
Click Provide access information and client certificate to provide access information to users.
Providing access information to users
Click Add more users to continue adding users, operate from step 5 again.

Removing users
This section describes how to remove users.
If you remove the users when using KUNAI Lite for BlackBerry(R), the following data in thedevice of BlackBerry(R) with KUNAI Lite for BlackBerry(R) installed will also be removed.
All the data in the scheduler
All the data in the address book
All the data in E-mailEven if you remove the users on the product, the deletion will not be reflected in Remote
Service Manager. You need to delete the users on Remote Service Manager as well after
deleting them on the product.

Display the "Configure users" screen.
Step 1 to 3 of Adding users.

Select the users you want to remove, and then click Remove .
Enter keywords on the search field on the upper right to search users.

Click Remove on the "Remove users from Remote Service" screen to
confirm the operation.

35

Managing client certificates
This page describes how to manage client certificates.
The following types of certificates can be managed on Remote Service Manager, if Remote Service
optional license is enabled.
Master client certificate:A certificate that is issued by Cybozu. This certificate contains license information and remote ID. The
master client certificate can be used to access any of the registered products.
User-added client certificates:
The certificates that are added by the system administrator. These certificates do not contain license
information. A user-added client certificate can prevent users from accessing specified products or allow
users to access a product during a specified time period. We recommend that you provide users withdifferent certificates for different use cases.
Example:To temporary employees:
Distribute a client certificate that allows users to access Product A and Product D for a period of oneyear.
To managers and above:
Distribute a client certificate that allows users to access all products for a period of two years.
Client certificate management is available only if Remote Service optional license isenabled.
The status of certificates can be changed even if Remote Service optional license is notenabled.

Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates

Adding client certificates
This section describes how to add user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Under "User added client certificates", click
Set the desired options, and click

Add .

The following options are available:
Certificate nameFriendly nameWhat is a friendly name?
Expiration date

36

New .

Products allowed to be accessed
Notes
What is a friendly name?
The character strings that are used to identify user-added client certificates. The friendly
name of the user's certificate appears on the Web browser when users access Remote
Service. Friendly names may not appear depending on the Web browser.
Restrictions on friendly names
You cannot change friendly names once set. Valid characters are as follows:
Single-byte space, a-z, A-Z, 0-9, apostrophe ('), plus sign (+), hyphen (-), colon (:),
comma (,), period (.), question mark (?), and opening and closing parentheses.

Editing client certificates
This section describes how to edit user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to edit.
Click

Edit .

Set the desired options, and click

Save .

The following options are available:
Certificate name
Expiration date
Products allowed to be accessed
Notes

Changing certificate status
This section describes how to change the status of a master client certificate or user-added clientcertificates.
If you disable a client certificate used by any users, the users can no longer access products via Remote
Service.

Click Remote Service administration >Service Manager.
Select the certificate that you want to edit.
Click

Enable .

To disable the certificate, click

Disable .

To enable the certificate, click
To disable the certificate, click

Enable .

Disable .

37

Client certificates on RemoteConfiguring client certificates
This section describes how to configure the client certificates used for each product.
To configure client certificates after adding a product, proceed to step 3.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product for which you want to configure client certificates.
Click

Configure client certificates for use .

In the client certificate list, select a client certificate that you want to use forthe product, and click ←Add > Save .
To clear the selection, select a client certificate, and click→Remove .

Deleting client certificates
This section describes how to delete user-added client certificates.
You cannot delete the master client certificate.
Deleting user-added client certificates is permanent.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to delete.
Click

Delete .

Confirm the certificate to be deleted, and click

Delete .

You can also delete user-added client certificates on the following screen:
On the "Client certificates" screen, select the check boxes for the client certificatesthat you want to delete, and then click Delete client certificates .

38

Providing access information to users
This page describes how to provide products access information to users.
The following information is provided:
Access URL from Keitai
After the users have been added, the "Product details" screen is displayed, operate from step 4.
Verify that the following settings have been completed before providing access information.
Adding products to Remote Service Manager
Adding users to Remote Service Manager
Configuring client certificates for use: This setting is required if Remote Service
optional license is enabled.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the corresponding product name.
Click [To use client certificate authentication:] next to the client certificatethat you want to distribute to users.
Several client certificates may appear depending on your license.

Confirm access information.
Check the access URL from Keitai under the "Access information" tab.

Contact users.
Provide necessary information to users via E-mail, etc.
You can simply provide the users with the content under the "To use Remote Service" tab on the"Client certificate details" screen.

If the used Remote Service Manager is upgraded from Ver.2.0.0, sometimes the access
URL from Keitai will not be displayed on the "Product details" screen. In this case, accessthe URL described in Attention.txt.
Attention.txt
When you access a URL from Keitai with SSL protocol, the URL will automatically switch tothe following format:
https://remote2s.cybozu.co.jp/

39

Accessing on KUNAI for Windows phone
This page describes how to set and operate Remote Service Manager when using KUNAI for Windows
phone.
During the initial settings, you should first start Remote Service trial service if you havenot selected it as a trial service.
Starting trial service

Setup guide
Setup guide for KUNAI for Windows phone

Operational administration
Managing products
Adding a productUpdating product information
Removing a productManaging users
Adding users
Removing users
Managing KUNAI for Windows phone
Installing KUNAI for Windows phone
Stopping the use of Windows phone
Upgrading KUNAI for Windows phone
Managing mobile devices
Adding a mobile device
Editing a mobile device
Removing mobile devices
Initializing mobile device
Switching a user
Allowing the use of unregistered SIM cards
Managing mobile devices with CSV files
Setting mobile device restrictions
Security policy
Adding a security policy
Changing a security policy
Deleting a security policy
Changing a product security policy
Setting software restrictions

40

Managing products
Remote Service Manager manages the Cybozu products that can be used from mobile devices.
Adding a productUpdating product information
Removing a product

Adding a productThis section describes how to add a product.
Products should be added before users and mobile devices are added.
You cannot add third party products to be used from KUNAI.
You cannot add multiple Cybozu products.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
Enter the product access URL, and click Add .
Important cautionary information concerning product access URLs

Confirm the added content.
Click Configure users to add users to use this product.
Begin the step 3 of Adding users.

Updating product information
This section describes how to update added products information.
Please update product information in the following cases:
The product has been upgraded.
You do not need to change the users' settings even if the product information has been updated.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
Click

Update product information .

Enter the product access URL, and then click Update .
Important cautionary information concerning product access URLs

Removing a product41

This section describes how to remove a product.
If you remove a product, users and mobile devices of the product will be also removed, andyou will be unable to use the mobile devices on Remote Service Manager. Please initialize
the mobile device before removing the product.
Initialize the mobile device.
When you use Remote Service of which version is older than 2.2.2,
If you remove a product, users and mobile devices of the product will be also removed, andthe mobile device will be restored to factory settings.
How to prevent mobile devices being restored to factory settings

Click MDM Pack KUNAI administration >Remote Service Manager.
Click
Click

Remove .
Remove to remove the product.

42

Products and users for use onManaging users
Remote Service Manager manages the users who access the product from KUNAI for Windows phone.
Verify that the following operation has been completed before adding users.
Adding products to Remote Service

When you are configuring users, the screen of entering the system administrator username and the system administrator password may appear. You must login the product as asystem administrator even if you have set Cybozu Common Authentication.

Adding users
Removing users

Adding users
This section describes how to add users.
If you want to continue to add users after the products have been added successfully, operate fromstep 2.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
Login the product as an administrator.
If there's no need to login the product, this step can be omitted. Proceed to step 3.
Login method varies according to different product settings.

Click

Add users .

If users have been added, you can verify the number of added users and users' name.
The display of the "Configure users" screen

Select the users you want to add, and then click Add .
Select a group and select users to add, then click ↓Add , then click Add .
When there is a search field on the upper right of members list, enter keywords to search users.
If you want to remove the users you have added to the candidate box, select the users to delete andthen click ↑Remove .

Confirm added content.
Continue to click
mobile device.

Procedures to enable use of KUNAI

to install KUNAI for Windows phone on the

Installing KUNAI for Windows phone
If KUNAI for Windows phone has been installed on the mobile device, click
mobile devices to Remote Service.

Mobile devices to add

Adding a mobile device
Click

Add more users

to continue adding users, operate from step 4 again.

43

The "Configure users" screen is also available on the following screen:
On the "MDM Pack KUNAI products and users" screen, click

Configure users .

Removing users
This section describes how to delete users.
If you remove a user, the settings of this user's mobile device will be also removed, andyou will be unable to use the mobile device on Remote Service Manager. Please initialize
the mobile device before removing the user.
Initialize the mobile device.
When you use Remote Service of which version is older than 2.2.2,
If you remove a user, the settings of this user's mobile device in the product will be also
removed, and the mobile device will be restored to factory settings.
How to prevent mobile devices being restored to factory settings

Even if you delete the users on the product, the deletion will not be reflected in Remote
Service Manager. You need to delete the users on Remote Service Manager as well after
deleting them on the product.

Display the "Configure users" screen.
Step 1 through 3 of Adding users.

Select the users you want to remove, and then click Remove .
Enter keywords on the search field on the upper right to search users.

Click Remove to remove users.

44

Managing KUNAI for Windows phone
This page describes how to manage KUNAI for Windows phone to be installed on mobile devices.
Installing KUNAI for Windows phone
Stopping the use of KUNAI for Windows phone
Upgrading KUNAI for Windows phone

Installing KUNAI for Windows phone
This section describes how to install KUNAI for Windows phone on mobile devices.
Distribute KUNAI for Windows phone installers to mobile devices via E-mail, and then make theinstallation.
After you add users, operate from step 3 to continue installing KUNAI for Windows phone.
Verify that the following settings are completed before installing KUNAI for Windows phoneon mobile devices:
Adding products to Remote Service
Adding users to Remote Service
You cannot download the KUNAI for Windows phone which does not support your Remote
Service Manager.
Please upgrade your Remote Service Manager before downloading the latest KUNAI for
Windows phone.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click

Procedures to enable use of KUNAI .

Select the version of KUNAI for Windows phone to download, and then click
Download KUNAI installer .
Save the file.
Save the file according to the displayed dialog box.

Distribute installers to mobile devices.
Provide the installer downloaded in step 4 to a mobile device via E-mail.

Install KUNAI for Windows phone on a mobile phone.
Installing KUNAI for Windows phone of KUNAI for Windows phone

You can also download KUNAI for Windows phone on the following screen:45

On the "MDM Pack KUNAI products and users" screen, click

Procedures toenable use of KUNAI .

Stopping the use of KUNAI for Windows phone
This section describes how to stop the use of KUNAI for Windows phone installed on a mobile device.
You cannot sync the data on your mobile device after you have stopped using KUNAI for Windows
phone.
If you stop the use of KUNAI for Windows phone, you will be unable to use Remote Service
Manager to manage devices. Initialize devices before deleting users.
Initializing mobile devices

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device you want to stop using.
You can select Windows phone device from Windows phone or users list on serial numbers.

Click

Deactivate mobile device .

Click Deactivate mobile device to stop the use of the mobile device.

How to restart the use of KUNAI for Windows phone
Stopped mobile devices will be displayed in unassigned mobile devices list. Whenreactivating the use of KUNAI for Windows phone, you need to reset data in the personalsettings of the mobile device, and add users to stopped mobile devices on Remote Service
Manager again.

Upgrading KUNAI for Windows phone
This section describes how to upgrade KUNAI for Windows phone on mobile devices.
Distribute KUNAI for Windows phone to each mobile device via Remote Service Manager.
You cannot distribute KUNAI for Windows phone to the mobile devices where no users areregistered.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the Windows phone on users list or serial numbers , and click
Upgrade KUNAI .
Set necessary items, and then click

Deliver .

The specified KUNAI for Windows phone will be distributed to the specific mobile device.
Setting items for upgrading KUNAI for Windows phone46

" * " is required.
Item

Explanation

KUNAI
versionSelect the version of KUNAI for Windows phone you want to upgrade.
The versions older than the current KUNAI for Windows phone also can beselected.

Mobile device

Select the mobile device you want to upgrade.

Contact users.
Notify users that they need to upgrade KUNAI for Windows phone.
The upgrade installer of KUNAI for Windows phone will be distributed when mobile devices are synced
next time.

Confirm upgrade condition of KUNAI for Windows phone.
If KUNAI for Windows phone has been upgraded,in the status field will be changed to"Mobile devices" screen.
The display of the "Mobile devices" screen

You can also upgrade a mobile device on the following screen:
On the "Mobile devices" screen, select the mobile device you want to upgrade, andthen click Upgrade KUNAI .
On the "Edit mobile device details" screen, edit the version of KUNAI.

47

on theManaging mobile devices
Remote Service Manager manages the mobile devices that can use KUNAI for Windows phone.
Verify that the following operation has been completed before adding users.
Adding products to Remote Service
Choosing users
Installing KUNAI for Windows phone on a mobile phone
SIM card can be changed so that KUNAI for Windows phone can be used by multiple users,
while one user can use KUNAI for Windows phone via multiple mobile devices.

When using KUNAI for Windows phone, you can set security policy in each mobile device.
You can set softwares restriction and set whether to allow uninstalling KUNAI for Windows
phone.
Setting mobile device restrictions

Adding a mobile device
Editing a mobile device
Removing mobile devices
Initializing mobile device
Switching a user
Allowing the use of unregistered SIM cards
Managing mobile devices with CSV files

Adding a mobile device
This section describes how to add a mobile device.
After users are added, operate from step 2 to continue adding mobile devices.
Setting serial number is the base of managing mobile devices. Do not enter a wrong serial
number that will make you fail to use KUNAI for Windows phone.

Mobile devices can be added with CSV files.
Managing mobile devices with CSV files

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click

Add a mobile device .

You can confirm added mobile devices number and sync statuses if there are added mobile devices.
The display of the "Mobile devices" screen

48

Enter necessary content, and then click

Add .

Setting items of the mobile device" * " is required.
Item

Explanation

Serial numberEnter the phone number of the mobile device.
Once set, it can no longer be edited.

E-mail addressEnter the E-mail address of the mobile device.

Notes

Enter the comment of the mobile device.

Assigned user

Assigned users will be automatically added when logging in for the first time.
Users displayed here can use KUNAI for Windows phone on this mobile device.

Click

Configure security policy to edit initial values of the security policy.

Setting mobile device restrictions

Distribute mobile devices to users.
Verify that the following settings have been completed, and then distribute Windows phone device tousers.
Configuring products
Configuring users
Installing KUNAI for Windows phone on a mobile phone
If you want to add a mobile device, click Add a mobile device , and then operate from step 3 again.
When no users are added, click Configure users , and then add users.
Adding users

Editing a mobile device
This section describes how to edit the information of an added mobile device.
Items that can be edited are as follows:
E-mail address
Notes
KUNAI version

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device you want to edit.
You can select Windows phone device from Windows phone on serial numbers or from users list.

Click

Edit .

Edit necessary content, and then click

Save .

Setting items of the mobile device
You can select the version of KUNAI in "KUNAI version" field to edit the version of KUNAI installed in
the mobile device.

49

Upgrading KUNAI for Windows phone

The model in the mobile device information will be updated to the latest information whensyncing.

Removing mobile devices
This section describes how to remove added mobile devices.
You cannot remove the mobile devices to which users are assigned. If you want to remove
mobile devices with assigned users, please stop using mobile devices, and set statuses ofdevices to unassigned firstly.
Stopping the use of KUNAI for Windows phone

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device you want to delete from "Unassigned mobile
devices" list.
Click
Click

Remove .
Removeto remove the product.

You can also remove mobile devices on the following screen:
On the "Mobile devices" screen, select the mobile devices you want to remove, andthen click Deactivate mobile device .

Initializing the mobile device
This section describes how to initialize the information of added mobile devices.
If mobile devices are initialized, the devices will be restored to the factory settings,
meanwhile, the use of KUNAI will also be stopped.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device you want to initialize.
You can select Windows phone device from Windows phone on serial numbers or from users list.

Click
Click

Initialize mobile device .
Initialize

to initialize the device.

Confirm initialization information on the "Mobile devices" screen.
Initialized mobile devices will be displayed in the unassigned mobile devices list on the "Mobile

50

devices" screen.

You can also initialize mobile devices on the following screen:
On the "Mobile devices" screen, select the mobile devices you want to initialize, andthen click Initialize .

Switching a user
This section describes how to switch the user of a mobile device.

Stop the use of KUNAI for Windows phone.
Stopping the use of KUNAI for Windows phone
If you want to initialize mobile devices, operate from step 3 of "Initializing mobile devices".
Initialize the mobile device.

Reset data in personal settings of KUNAI for Windows phone.
Resetting data on KUNAI for Windows phone

Add users.
Adding users

Add users in the initial settings of KUNAI for Windows phone.
Installing KUNAI for Windows phone of KUNAI for Windows phone

Allowing the use of unregistered SIM cards
Set whether to allow added mobile devices to use unregistered SIM cards.
If an unregistered SIM card device is allowed, even the mobile devices that have not been registeredon Remote Service Manager also can start using KUNAI for Windows phone. If you get a SIM cardabroad, you can use KUNAI for Windows phone directly without contacting administrators.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device you want to configure.
You can select Windows phone device from Windows phone on serial numbers or from users list.

Click

Use of unregistered SIM cards .

Select "Allow the use of unregistered SIM cards" and click
the use of unresgistered SIM cards.

Save

Set the period from the menu to specify the use period of unregistered SIM cards.

Managing mobile devices with CSV files

51

to allowImport mobile device information from CSV file or export mobile device information to CSV file.
Importing mobile device information from CSV file
Exporting mobile device information to CSV file

Importing mobile device information from CSV file
This section describes how to import mobile device information to Remote Service Manager from CSV
files.
Note on importing mobile device information
The serial number is required.
If an imported serial number matches a currently registered serial number, the device
information is updated with the imported information. Otherwise, the imported record
will be used to register a new mobile device. Before importing the CSV file, you mustverify that the leading character "0" is present in the serial number.
If you want to remove an unassigned mobile device, set the "Remove flag" to 1.
The mobile devices whose security policies have not been set will be automaticallyswitched to Security (Standard).

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click

Import mobile device information from CSV file .

Click Browse to choose the file to import, and then click Next .
Setting items for importing mobile device data
" * " is required.
Item

Explanation

File

Choose the file to import.

Characterencoding

Select the character encoding from the drop-down to switch the character
encoding.

Skip header row

Select "Skip" to skip header row.

Confirm the content, and then click Import .
If a security policy is edited, the security setting will be synced to the mobile device.

Exporting mobile device information to CSV file
This section describes how to export mobile device information on Remote Service Manager to CSV files.

Click MDM Pack KUNAI administration >Service Manager.

52

Mobile devices on RemoteClickExport mobile device information to CSV file .

Set necessary items, and then click Export .
Setting items for exporting mobile device data
" * " is required.
Item

Explanation

Characterencoding

Select the character encoding from the drop-down to switch the character
encoding.

Include headerrow

Select "Include" to include header row when exporting.

Save the file.
Save the file according to the displayed dialog box.

53

Setting mobile device restrictions
Configure security policy to set a windows phone device restrictions.
Security policy
Adding a security policy
Changing a security policy
Deleting a security policy
Changing a product security policy
Setting software restrictions

Security policy
Security policy is a function to set a basic policy concerning information security of each terminal.
Remote Service Manager can set restrictions for software that can be used in mobile devices, and it
also can set whether to permit the uninstallation of KUNAI for Windows phone.
The following security policies are preset, you cannot edit and remove them.
Security (Strict)
Security (Standard)
Security (Limited)
International roaming policy

Adding a security policy
This section describes how to add a security policy.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select a Windows phone on "Serial number", and then click

Configuresecurity policy .
Click

Add security policy .

Set necessary content, and then click Add .
Setting items of security policy" * " is required.
Item

Explanation

Security policy
nameSet the security policy name.
You cannot set a used policy name.

Password protect

You can set whether to display a dedicated "Login" screen when starting amobile device.

54

Dedicated login screen
Select which devices and software you want to disable.
In addition to added software, you can also add other software you want to
set restrictions for.

Mobile device
restrictions

Devices and software that can be set restrictions
Setting software restrictions

Auto sync

You can set whether to enable auto sync.
You can set an interval of auto sync and a specific time of auto sync.

Emergency device
initialization

Set whether to permit forced initialization in emergency.
You can force initialization after specified failed attempts or when called by
specific phone numbers.
You can set whether to allow users to uninstall KUNAI for Windows phonefrom the mobile device.
Select "Allow users to uninstall KUNAI" to prevent mobile devices being
restored to the factory settings when initializing mobile devices.

KUNAI
uninstallation

How to prevent mobile devices being restored to factory settings

You also can add security policies on the following screen:
Click

Reuse on the "Security policy details" screen.

Devices and software that can be set restrictions
The following devices and software can be set restrictions:
Device restrictions
Memory card

CameraUSB

BluetoothWireless LAN

Touch panel

Sound

Phone calls

ActiveSync (via
USB)

ActiveSync (alldevices)Outgoing andincoming call logs

Software restrictions
Work

Scheduler

Address book

Comment

Calculator

Word Mobile

Excel Mobile

PowerPoint Mobile

NAVITIME

AdobeReaderLE

OneNote Mobile

RecorderMessage

Quick GPS

Quick voice dialE-mailSoftbank Mail

Messenger

WindowsLive

Internet Explorer

55

OperaNetFront

RSS Hub

Images andvideosWindowsMediaFM Radio

PhotosStreaming media

MP3 Trimmer

YoutubeAudio booster

File Explorer

Security scanning

Tasks

Java

Remote desktop

CommManager

SIM manager

TouchFLO 3D

MEMORY CLEAR

Symantec
AntiVirus

WalkingHotSpot

SearchHelpMarketplace

NetFrontWidgetsPlayer

PhotoBase

VideoEditor

Common NAVI

Dictionary

KinomaCopying contact

i Mode.net

moperaU settings

My Phone

Others

Dedicated login screen
Select "Password is required when starting or waking from sleep." for "Password protect" todisplay the screen of entering the password when starting the mobile device. Meanwhile,
you can set after how many times of failed attempts to force initialization in "Emergency
device initialization". If you enter wrong passwords more than limited times, the device will
be initialized automatically.
Login screen of mobile devices of KUNAI for Windows phone

Changing a security policy
This section describes how to edit a security policy.

Display the "Configure security policy" screen.
Step 1~2 of Adding a security policy

Select the security policy you want to edit.
Click

Edit .

Edit necessary content, and then click Save .
Setting items of security policy

If you edit the security policy of the mobile device, the edited content will be synced to themobile device. You can verify whether the security policy of the mobile device is edited onthe "Configure security policy" screen. If it is edited, the status icon will change fromto.

Deleting a security policy
This section describes how to delete a security policy.

56

After you delete a security policy, when you sync updated content to the mobile device,the "Security (Standard)" will be the default value.

Display the "Configure security policy" screen.
Step 1~2 of Adding a security policy

Select the security policy you want to delete.
Click
Click

Remove .
Removeto remove the security policy.

If you remove the security policy of the mobile device, the edited content will be synced tothe mobile device. You can verify whether the security policy of the mobile device is editedon "Configure security policy" screen. If it is edited, the status icon will change fromto.

Changing a product security policy
This section describes how to change the security policy of a mobile device.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device whose security policy you want to remove.
You can select Windows phone device from Windows phone on serial numbers or from users list.

Click

Configure security policy.

Select the security policy you want to edit, and then click

Save .

If you edit the security policy of the mobile device, the edited content will be synced to themobile device. You can verify whether the security policy of the mobile device is edited onthe "Configure security policy" screen. If it is edited, the status icon will change fromto.

Setting software restrictions
This section describes how to configure software restrictions in addition to preset restrictions.
You can enable the restrictions of the added software through mobile device restrictions.

Display the "Configure security policy" screen.
Step 1~2 of Adding a security policy .

Click Software restrictions .
Set necessary content.
Operational items of other software

57

Item

Link

Explanation

Add

Add

Click it to add a software restriction.

Edit

Edit

Click it to edit a software restriction.

RemoveRemoveClick it to remove a software restriction.

You can also remove software on the following screen:
On the "Software restrictions" screen, select the software you want to delete, andthen click Remove .

The added software will be displayed on the "Add security policy" screen and the "Editsecurity policy" screen.

If you edit or delete other software, when the security policy is edited, the updated content
will be synced to the mobile device.
You can verify whether the security policy of the mobile device is edited on the "Configure
security policy" screen. If it is edited, the status icon will change from
to
.

58

Accessing on KUNAI for BlackBerry(R)This page describes how to set and operate Remote Service Manager when using KUNAI for
BlackBerry(R).
During the initial settings, you should first start Remote Service trial service if you havenot selected it as a trial service.
Starting trial service

Setup guide
Setup Guide of KUNAI for BlackBerry(R)With an MDM Pack (Mobile Device Manager Pack) license
These pages describe how to set up KUNAI on the mobile devices that are managed by Remote Service
Manager.
KUNAI can access products without installing a client certificate to the device.
Managing products
Adding a productUpdating product information
Removing a productManaging users
Adding users
Removing users
Managing KUNAI for BlackBerry(R)Installing KUNAI for BlackBerry(R)Stopping the use of KUNAI for BlackBerry(R)Managing mobile devices
Adding a mobile device
Editing a mobile device
Removing mobile devices
Initializing mobile devices
Switching a user
Allowing the use of unregistered SIM cards
Managing mobile devices with CSV files

Without an MDM Pack (Mobile Device Manager Pack) license
These pages describe how to set up KUNAI that is used to access products using client certificates.
Managing products
Adding a productUpdating product information
Removing a productManaging users
Adding users
Removing users

59

Managing client certificates
Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates
Providing access information to users

60

Managing products
Remote Service Manager manages the Cybozu products that can be used from mobile devices.
Adding a productUpdating product information
Removing a product

Adding a productThis section describes how to add a product.
You cannot add third party products to be used from KUNAI.
You can add only a single Cybozu product for KUNAI.
You cannot add multiple products to one product.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
Enter the product access URL, and click Add .
Important cautionary information concerning product access URLs

Confirm the added content.
Click Configure users to add users to use this product.
Begin the step 3 of Adding users.

Updating product information
This section describes how to update added products information.
Please update product information in the following cases:
The product is upgraded.
You need not change the users' settings even if the product information has been updated.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
Click

Update product information .

Enter the product access URL, and then click Update .
Important cautionary information concerning product access URLs

Removing a productThis section describes how to remove a product.

61

If you remove a product, users and mobile devices of the product will be also removed, andyou will be unable to use the mobile devices on Remote Service Manager. Please initialize
the mobile device before removing the product.
Initialize the mobile device.

Click MDM Pack KUNAI administration >Remote Service Manager.
Click
Click

Remove .
Removeto remove the product.

62

Products and users for use onManaging users
Remote Service Manager manages the users connected from KUNAI for BlackBerry(R) via Remote
Service.
Verify that the following operation has been completed before adding users.
Adding products to Remote Service

When you are configuring users, the screen of entering the system administrator loginname and the system administrator password may appear. You must login the product as asystem administrator even if you have set Cybozu Common Authentication.

Adding users
Removing users

Adding users
This section describes how to add users.
When you want to continue adding users after the products have been added successfully, operate fromstep 2.

Click MDM Pack KUNAI administration >Products and users for use >Configure KUNAI users on Remote Service Manager.
Login the product as an administrator.
If there is no need to login the product, this step can be omitted. Proceed to step 3.
Login method varies according to different product settings.

Click

Add users .

If users have been added, you can verify the number of added users and users' name.
The display of the "Configure users" screen

Select the users you want to add, and then click Add .
Select a group and select users to add, then click ↓Add , and then click Add .
When there is a search field on the upper right of members list, enter keywords to search users.
If you want to remove the users you have added to the candidate box, select the users to delete andthen click ↑Remove .

Confirm added content.
Continue to click
mobile device.

Procedures to enable use of KUNAI

to install KUNAI for BlackBerry(R) on the

Installing KUNAI for BlackBerry(R)If KUNAI for BlackBerry(R) has been installed on the mobile device, click
mobile devices.

Mobile devices to add

Adding a mobile device
Click

Add more users

to continue adding users, operate from step 4 again.

63

The "Configure users" screen is also available on the following screen:
On the "MDM Pack KUNAI products and users" screen, click

Configure users .

Removing users
This section describes how to delete users.
If you remove users, their mobile device settings will also be removed and thus thesedevices can no longer be managed on Remote Service Manager. Be sure to initialize
registered mobile devices before removing users.
Initialize the mobile device.

Even if you delete the users on the product, the deletion will not be reflected in Remote
Service Manager. You need to delete the users on Remote Service Manager as well after
deleting them on the product.

Display the "Configure users" screen.
Step 1 ~3 of Adding users.

Select the users you want to remove, and then click Remove .
Enter keywords on the search field on the upper right to search users.

Click Remove to remove users.

64

Managing KUNAI for BlackBerry(R)This page describes how to manage KUNAI for BlackBerry(R) to be installed on mobile devices.
Installing KUNAI for BlackBerry(R)Stopping the use of KUNAI for BlackBerry(R)Installing KUNAI for BlackBerry(R)This section describes how to install KUNAI for BlackBerry(R) on mobile devices.
After you add users, operate from step 3 to continue installing KUNAI for BlackBerry(R).
Verify that the following settings are completed before installing KUNAI for BlackBerry(R)on mobile devices:
Adding products to Remote Service
Adding users to Remote Service
You cannot download the KUNAI for BlackBerry(R) which does not support your Remote
Service Manager.
Please upgrade your Remote Service Manager before downloading the latest KUNAI for
BlackBerry(R).

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click

Procedures to enable use of KUNAI .

Click the "BlackBerry(R)" tab, and then click

Product website .

Download KUNAI for BlackBerry(R) to the mobile device of BlackBerry(R).
Get the latest version on Product website.

Install KUNAI for BlackBerry(R) on BlackBerry(R) device, and then verify
the serial number.
Installing KUNAI for BlackBerry(R) of KUNAI for BlackBerry(R)You can also learn how to download KUNAI for BlackBerry(R) on the following screen:
On the "MDM Pack KUNAI products and users" screen, click

Procedures toenable use of KUNAI .

Stopping the use of KUNAI for BlackBerry(R)This section describes how to stop the use of KUNAI for BlackBerry(R) installed on the mobile device.

65

You cannot sync the data on your mobile device after you have stopped using KUNAI for BlackBerry(R).
If you stop the use of KUNAI for BlackBerry(R), you will be unable to use Remote Service
Manager to manage devices. Be sure to initialize registered mobile devices before
deactivating KUNAI on the devices.
Initialize the mobile device.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device you want to stop.
BlackBerry(R) devices can be selected from serial numbers list or users list.

Click

Deactivate mobile device .

Click Deactivate mobile device to stop the use of the mobile device.

How to restart the use KUNAI for BlackBerry(R)?
Stopped mobile devices will be displayed in unassigned mobile devices list. Whenreactivating the use of KUNAI for BlackBerry(R), you need to reset data in the personalsettings of the mobile device, and add users to stopped mobile devices on Remote Service
Manager again.

66

Managing mobile devices
Remote Service Manager manages the mobile devices that can use KUNAI for BlackBerry(R).
Verify that the following operation has been completed before adding users.
Adding products to Remote Service
Choosing users
Installing KUNAI for BlackBerry(R) on mobile devices
Removing restrictions on use of KUNAI
Restricting use of KUNAI
SIM card can be changed so that multiple users can use one KUNAI for BlackBerry(R),while one user can use KUNAI for BlackBerry(R) via multiple mobile devices.

Adding a mobile device
Changing a mobile device
Removing mobile devices
Initializing mobile devices
Switching a user
Allowing the use of unregistered SIM cards
Managing mobile devices with CSV files

Adding a mobile device
This section describes how to add a mobile device.
After users are added, operate from step 2 to continue adding mobile devices.
Setting serial number is the base of managing mobile devices. Do not enter a wrong serial
number that will make you fail to use KUNAI for BlackBerry(R).

Mobile devices can be added with CSV files.
Managing mobile devices with CSV files

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click

Add a mobile device .

The display of the "Mobile devices" screen

Enter necessary content, and then click
Setting items of the mobile device

67

Add .

Item

Explanation

Serial numberEnter the serial number of the mobile device displayed on the installation
completed screen of KUNAI for BlackBerry(R).
Once set, it can no longer be edited.

E-mail addressEnter the E-mail address of the mobile device.

Notes

Enter the notes of the mobile device.

Assigned user

Assigned users will be automatically added when logging in for the first time.
Users displayed here can use KUNAI for BlackBerry(R) on this mobile device.

Distribute mobile devices to users.
Verify that the following settings has been completed, and then distribute BlackBerry(R) device tousers.
Configuring products
Configuring users
Installing KUNAI for BlackBerry(R) on mobile devices
If you want to add a mobile device, click Add a mobile device , and then operate from step 3 again.
When no users are added, click Configure users , and then add users.
Adding users

Changing a mobile device
This section describes how to edit the information of an added mobile device.
Items that can be edited are as follows:
E-mail address
Notes
KUNAI version

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device you want to edit.
BlackBerry(R) devices can be selected from serial numbers list or users list.

Click

Edit .

Edit necessary content, and then click

Save .

Setting items of the mobile device

The model in the mobile device information will be updated to the latest information whensyncing.

Removing mobile devices

68This section describes how to remove added mobile devices.
You cannot remove the mobile devices to which users are assigned. If you want to remove
mobile devices with assigned users, please stop using mobile devices, and set statuses ofdevices to unassigned firstly.
Stopping the use of KUNAI for BlackBerry(R)Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile devices you want to remove from unassigned mobile
devices list.
Click
Click

Deactivate mobile device .
Removeto remove the product.

You can also remove mobile devices on the following screen:
On the "Mobile devices" screen, select the mobile devices you want to remove, andthen click Remove .

Initializing mobile devices
This section describes how to initialize the information of added mobile devices.
The following operations delete data from KUNAI and Address book entries inBlackBerry(R).
Initializing the mobile device in use:
Deletes data from KUNAI and address book entries in BlackBerry(R).
Removing "Address book" from the synced folder:
Deletes Address book entries in BlackBerry(R).
Be sure to back up the Address book entries before performing the operations described
below.
Backing up smartphone data
However, on version 1.0.3 or older of KUNAI for BlackBerry(R), when "Address book" is set
to not sync on first time sync, Address book entries are not deleted even if the mobile
devise is initialized.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device you want to initialize.
BlackBerry(R) devices can be selected from serial numbers list or users list.

Click

Initialize mobile device .

69

ClickInitialize

to initialize the device.

Confirm initialization information on the "Mobile devices" screen.
Initialized mobile devices will be displayed in the unassigned mobile devices list on the "Mobile
devices" screen.

You can also initialize mobile devices on the following screen:
On the "Mobile devices" screen, select the mobile devices you want to initialize, andthen click Initialize .

Switching a user
This section describes how to change users of mobile devices.

Stop the use of KUNAI for BlackBerry(R).
Stopping the use of KUNAI for BlackBerry(R)If you want to initialize mobile devices, operate from step 3 of "Initializing mobile devices".
Initialize the mobile device.

Reset data in the personal settings on KUNAI for BlackBerry(R).
Resetting data on KUNAI for BlackBerry(R)Add users.
Adding users

Add users in the initial settings on KUNAI for BlackBerry(R).
Installing KUNAI for BlackBerry(R) of KUNAI for BlackBerry(R)Allowing the use of unregistered SIM cards
Set whether to allow added mobile devices to use unregistered SIM cards.
After the use of mobile devices of unregistered SIM cards is allowed, even the mobile devices that havenot been registered on Remote Service Manager also can start using KUNAI for BlackBerry(R). If you
get a SIM card abroad, you can use KUNAI for BlackBerry(R) directly without contacting administrators.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device you want to configure.
BlackBerry(R) devices can be selected from serial numbers list or users list.

Click

Use of unregistered SIM cards .

Select "Allow the use of unregistered SIM cards" and click

Save

the use of unresgistered SIM cards.
Set the period from the menu to specify the use period of unregistered SIM cards.

Managing mobile devices with CSV files

70

to allowImport mobile device information from CSV file or export mobile device information to CSV file.
Importing mobile device information from CSV file
Exporting mobile device information to CSV file

Importing mobile device information from CSV file
This section describes how to import mobile device information to Remote Service Manager from CSV
files.
Note on importing mobile device information
The serial number is required.
If an imported serial number matches a currently registered serial number, the device
information is updated with the imported information. Otherwise, the imported record
will be used to register a new mobile device. Before importing the CSV file, you mustverify that the leading character "0" is present in the serial number.
If you want to remove an unassigned mobile device, set the "Remove flag" to 1.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click

Import mobile device information from CSV file .

Click Browse to choose the file to import, and then click Next .
Setting items for importing mobile device data
Item

Explanation

File

Choose the file to import.

Characterencoding

Select the character encoding from the drop-down to switch the character
encoding.

Skip header row

Select "Skip" to skip header row.

Confirm the content, and then click Import .
Exporting mobile device information to CSV file
This section describes how to export mobile device information on Remote Service Manager to CSV files.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click

Export mobile device information to CSV file .

Set necessary items, and then click Export .

71

Setting items for exporting mobile device data
Item

Explanation

Characterencoding

Select the character encoding from the drop-down to switch the character
encoding.

Include headerrow

Select "Include" to include header row when exporting.

Save the file.
Save the file according to the displayed dialog box.

72

Managing products
Remote Service Manager manages the Cybozu products that can be used from KUNAI.
You can configure settings in Remote Service administration.
Adding a productUpdating product information
Removing a product

Adding a productYou must first add products to Remote Service Manager before adding users or mobile devices.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click

Add a product .

Important cautionary information concerning product access URLs

Confirm the added content.
Next, proceed to the following settings:
Adding users to use this product: Click

Configure users to add users who use this product.

Adding users
Configuring client certificates used for this product: Click
This button may not appear depending on your license.

Configure client certificates for use .

Configuring client certificates

Updating product information
This section describes how to update registered product information.
You must update product information when the product is upgraded.
You do not need to update the settings of registered users even if the product information has been
updated.

73

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product that you want to update.
Click

Update product information .

Enter the product access URL, and click

Update .

Important cautionary information concerning product access URLs

Removing a productThis section describes how to remove a product.
If you remove products, the users registered to the products will also be removed.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product that you want to remove.
Click

Remove .

Click

Removeto remove the product.

You can also remove products on the following screen:
On the "Products and users for use" screen, select the check boxes for the productsthat you want to remove, and then click Remove .

74

Managing users
Remote Service Manager manages the users who access the product from mobile devices.
You can configure settings in Remote Service administration.
Verify that the following settings have been completed before registering users:
Adding products to Remote Service Manager

When you are configuring users, you may be prompted to enter the system administrator
login name and the system administrator password. You must log in to the product as asystem administrator even if Cybozu Common Authentication is enabled.

Adding users
Removing users

Adding users
This section describes how to add users.
To add users after adding a product, proceed to step 3.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click

Configure users for the product to which you want to add users.

Log in to the product as a system administrator.
If there is no need to log in to the product, this step will be skipped. Proceed to step 4.
Login method varies depending on the settings in the product.

Click

Add users .

If any registered users exist, you can confirm the number of users and their user names.
The display of the "Configure users" screen

Select the users that you want to add, and then click

Add .

Select a group from the list on the left, select the users that you want to add, click ↓Add , and thenclick Add .
You can search users by entering keywords, if a search field is displayed above the member list.
To clear the selection, select the users that you want to remove, and then click ↑Remove .

Confirm the added content.
Click Provide access information and client certificate , and provide the access information to theusers.
Providing access information to users
To add more users, click

Add more users , and repeat step 5 and onward

Removing users

75

This section describes how to remove users.
Removing users from products will not automatically remove the users from Remote
Service Manager. You must remove users on Remote Service Manager after removing
them from products.

Display the "Configure users" screen.
Step 1 to 3 of Adding users.

Select the users that you want to remove, and then click

Remove .

To search users, enter keywords in the search field displayed in the upper right of the screen.

Click

Removeto remove the users.

76

Managing client certificates
When you set up KUNAI for BlackBerry(R), you will need to enter access information for KUNAI whichcontains client certificate information.
The access information for KUNAI varies depending on the client certificate.
You can configure settings in Remote Service administration.
The following types of certificates can be managed on Remote Service Manager, if Remote Service
optional license is enabled.
Master client certificate
User-added client certificates
Accessing from computer: Managing client certificates
Third party products are not supported by KUNAI. To use client certificates on KUNAI,
specify the Cybozu product to be used from KUNAI in "Products allowed to be accessed".
Client certificate management is available only if Remote Service optional license isenabled.

Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates

Adding client certificates
This section describes how to add user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Under "User added client certificates", click
Set the desired options, and click

New .

Add .

The following options are available:
Certificate nameFriendly nameWhat is a friendly name?
Expiration date
Products allowed to be accessed
Notes
What is a friendly name?
The character strings that are used to identify user-added client certificates. The friendly

77name of the user's certificate appears on the Web browser when they access Remote
Service. Friendly names may not appear depending on the Web browser.
Restrictions on friendly names
You cannot change friendly names once set. Valid characters are as follows:
Single-byte space, a-z, A-Z, 0-9, apostrophe ('), plus sign (+), hyphen (-), colon (:),
comma (,), period (.), question mark (?), and opening and closing parentheses.

Editing client certificates
This section describes how to edit user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to edit.
Click

Edit .

Set the desired options, and click

Save .

The following options are available:
Certificate name
Expiration date
Products allowed to be accessed
Notes

Changing certificate status
This section describes how to change the status of a master client certificate or user-added clientcertificates.
If you disable a client certificate used by any users, the users can no longer access products via Remote
Service.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to edit.
Click

Enable .

To disable the certificate, click

Disable .

To enable the certificate, click
To disable the certificate, click

Enable .

Disable .

Configuring client certificates
This section describes how to configure the client certificates used for each product.
To configure client certificates after adding a product, proceed to step 3.

78

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product for which you want to configure client certificates.
Click

Configure client certificates for use .

In the "Client certificates" list, select a client certificate that you want to use
for the product, and click ←Add > Save .
To clear the selection, select a client certificate, and click→Remove .

Deleting client certificates
This section describes how to delete user-added client certificates.
You cannot delete the master client certificate.
Deleting user-added client certificates is permanent.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to delete.
Click

Delete .

Confirm the certificate to be deleted, and click

Delete .

You can also delete user-added client certificates on the following screen:
On the "Client certificates" screen, select the check boxes for the client certificatesthat you want to delete, and then click Delete client certificates .

79

Providing access information to users
This page describes how to provide users with access information for each product.
The following information must be provided:
Access information for KUNAI
Verify that the following settings have been completed before distributing clientcertificates:
Adding products to Remote Service Manager
Adding users to Remote Service Manager
Configuring client certificates for use: This setting is required if Remote Service
optional license is enabled.
Removing restrictions on use of KUNAI
Restricting use of KUNAI

What is access information for KUNAI?
The URL path that contains client certificate information and is used to access the productfrom KUNAI. KUNAI retrieves client certificate information from this access information,
instead of importing a client certificate.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product for which you want to distribute access information.
Click [To use client certificate authentication:] next to the client certificatethat you want to distribute to users.
Several client certificates may appear depending on your license.

Confirm access information for KUNAI.
Click the "Access information" tab to check the information.

Contact users.
Provide necessary information to users via e-mail or other means.

You can simply provide the users with the content on the "Procedures to enable use of
KUNAI" screen. To display the "Procedures to enable use of KUNAI" screen, click
Procedures to enable use of KUNAI on the "Products and users for use" screen.

80

Accessing on KUNAI for iPhone
This page describes how to set and operate Remote Service Manager when using KUNAI for iPhone.
If you did not select the Remote Service trial during initial settings, you must first start thetrial service of Remote Service.
Starting trial service

Setup guide
Setup guide of KUNAI for iPhone

With an MDM Pack (Mobile Device Manager Pack) license
These pages describe how to set up KUNAI on the mobile devices that are managed by Remote Service
Manager.
KUNAI can access products without installing a client certificate to the device.
Managing products
Adding a productUpdating product information
Removing a productManaging users
Adding users
Removing users
Managing KUNAI for iPhone
Installing KUNAI for iPhone
Stopping the use of KUNAI for iPhone
Managing mobile devices
Adding a mobile device
Editing a mobile device
Removing mobile devices
Initializing mobile devices
Switching a user
Allowing the use of unregistered SIM cards
Managing mobile devices with CSV files

Without an MDM Pack (Mobile Device Manager Pack) license
These pages describe how to set up KUNAI that is used to access products using client certificates.
Managing products
Adding a productUpdating product information
Removing a productManaging users
Adding users
Removing users

81

Managing client certificates
Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates
Providing access information to users

82

Managing products
Remote Service Manager manages the Cybozu products that can be used from mobile devices.
Adding a productUpdating product information
Removing a product

Adding a productThis section describes how to add a product.
You must first add products to Remote Service Manager before adding users or mobile devices.
You cannot add third party products to be used from KUNAI.
You can register only a single product for KUNAI.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
Enter the product access URL, and click

Add .

Important cautionary information concerning product access URLs

Confirm the added content.
To go on to add users, click

Configure users .

Proceed to step 3 of Adding users.

Updating product information
This section describes how to update registered product information.
You must update product information when the product is upgraded.
You do not need to update the settings of registered users even if the product information has been
updated.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
Click

Update product information .

Enter the product access URL, and click

Update .

Important cautionary information concerning product access URLs

Removing a productThis section describes how to remove a product.

83

If you remove a product, user settings and mobile device settings for the product will also
be removed and thus these devices can no longer be managed on Remote Service
Manager. Be sure to initialize registered mobile devices before removing products.
Initializing mobile devices

Click MDM Pack KUNAI administration >Remote Service Manager.
Click
Click

Remove .
Removeto remove the product.

84

Products and users for use onManaging users
Remote Service Manager manages the users who access the product from KUNAI for iPhone.
Verify that the product has been added to the Remote Service Manager before registering
users.

When you are configuring users, you may be prompted to enter the system administrator
login name and the system administrator password. You must log in to the product as asystem administrator even if Cybozu Common Authentication is enabled.

Adding users
Removing users

Adding users
This section describes how to add users.
To add users after adding a product, proceed to step 2.

Click MDM Pack KUNAI administration >Products and users for use >Configure KUNAI users on Remote Service Manager.
Log in to the product as a system administrator.
If there is no need to log in to the product, this step will be skipped. Proceed to step 3.
Login method varies depending on the settings in the product.

Click

Add users .

If any registered users exist, you can confirm the number of users and their user names.
The display of the "Configure users" screen

Select the users that you want to add, and then click Add .
Select a group from the list on the left, select the users that you want to add, click ↓Add , and thenclick Add .
You can search users by entering keywords, if a search field is displayed above the member list.
To clear the selection, select the users that you want to remove, and then click ↑Remove .

Confirm the added content.
Next, click

Procedures to enable use of KUNAI to install KUNAI for iPhone on the mobile device.

Installing KUNAI for iPhone
If KUNAI for iPhone is already installed on the mobile device, click Mobile devices to add the mobile
device to Remote Service Manager.
Adding a mobile device
To add more users, click

Add more users , and repeat step 4 and onward.

The "Configure users" screen is accessible from the following screen:85

On the "MDM Pack KUNAI products and users" screen, click

Configure KUNAI

users .

Removing users
This section describes how to remove users.
If you remove users, their mobile device settings will also be removed and thus thesedevices can no longer be managed on Remote Service Manager. Be sure to initialize
registered mobile devices before removing users.
Initializing mobile devices

Removing users from products will not automatically remove the users from Remote
Service Manager. You must remove users on Remote Service Manager after removing
them from products.

Display the "Configure users" screen.
Step 1 to 3 of Adding users.

Select the users that you want to remove, and then click

Remove .

To search users, enter keywords in the search field displayed in the upper right of the screen.

Click

Remove to remove the users.

86

Managing KUNAI for iPhone
This page describes how to install or deactivate KUNAI for iPhone.
Installing KUNAI for iPhone
Stopping the use of KUNAI for iPhone

Installing KUNAI for iPhone
This section describes how to install KUNAI for iPhone on mobile devices.
Verify that the following settings have been completed before installing KUNAI for iPhoneon mobile devices:
Adding products to Remote Service Manager
Adding users to Remote Service Manager
You cannot download KUNAI for iPhone that is not supported by your Remote Service
Manager.
Upgrade your Remote Service Manager before downloading the latest KUNAI for iPhone.

Access App Store on your iPhone device, and download KUNAI for iPhone.
Install KUNAI for iPhone on the iPhone device, and confirm the serial
number.
Installing KUNAI for iPhone of KUNAI for iPhone
You can also find how to download KUNAI for iPhone on the following screen:
On the "MDM Pack KUNAI products and users" screen, click

Procedures toenable use of KUNAI .

Stopping the use of KUNAI for iPhone
This section describes how to stop the use of KUNAI for iPhone installed on a mobile device.
You cannot sync the data on the mobile device where KUNAI is deactivated.
If you deactivate KUNAI for iPhone installed on a mobile device, the device can no longer
be managed on Remote Service Manager. Be sure to initialize registered mobile devices
before deactivating KUNAI on the devices.
Initializing mobile devices

87Removing users from products will not automatically remove the users from Remote
Service Manager. You must remove users on Remote Service Manager after removing
them from products.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device on which you want to stop KUNAI.
iPhone devices can be selected from the iPhone list under "Serial numbers" or from the user list
under "Users".

Click
Click

Deactivate mobile device .
Deactivate to deactivate the mobile device.

You can also stop the use of KUNAI for iPhone on the following screen:
On the "Mobile devices" screen, select the check boxes for the mobile devices on
which you want to stop KUNAI, and click Deactivate mobile device .

How to restart the use of KUNAI for iPhone
Configure the access information on KUNAI for iPhone, and log in to the product.

88

Managing mobile devices
Remote Service Manager manages the mobile devices that can use KUNAI for iPhone.
Verify that the following settings have been completed before registering users:
Adding products to Remote Service Manager
Selecting a product to be used from KUNAI
Installing KUNAI for iPhone on mobile devices
Removing restrictions on use of KUNAI
Restricting use of KUNAI
You can swap SIM cards so that multiple users can share KUNAI for iPhone on a single
device or a single user can use KUNAI for iPhone on multiple devices.

Adding a mobile device
Editing a mobile device
Removing mobile devices
Initializing mobile devices
Switching a user
Allowing the use of unregistered SIM cards
Managing mobile devices with CSV files

Adding a mobile device
This section describes how to add a mobile device.
To add mobile devices after adding users, proceed to step 2.
Mobile devices are identified according to the serial number that you enter for the newdevice. Be sure to enter the serial number accurately. You cannot use KUNAI for iPhone ona mobile device with a wrong serial number.

Mobile devices can be added using CSV files.
Managing mobile devices with CSV files

Click MDM Pack KUNAI administration >Service Manager.
Click

Add a mobile device .

The display of the "Mobile devices" screen

Set the desired options, and click

Add .

Setting items for adding a mobile device

89

Mobile devices on Remote

Item

Explanation

Serial numberEnter the serial number as displayed on the screen when KUNAI for iPhone
installation finishes.
You cannot change serial numbers once set.

E-mail addressEnter the E-mail address of the mobile device.

Notes

Enter the notes of the mobile device.

Assigned user

The assigned user will be automatically set when the user logs in for the firsttime.
Only the user set in this field can use KUNAI for iPhone on this mobile device.

Distribute the mobile device to the user.
Verify that the following settings have been completed, and then distribute the iPhone device to theuser:
Configuring products
Configuring users
Installing KUNAI for iPhone on mobile devices
To add more mobile devices, click Add mobile device , and repeat step 3 and onward.
If the user is not yet registered, click Configure users to add the user.
Adding users

Editing a mobile device
This section describes how to update the information of registered mobile devices.
The following options are available:
E-mail address
Notes
KUNAI version

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device that you want to edit.
iPhone devices can be selected from the iPhone list under "Serial numbers" or from the user list
under "Users".

Click

Edit .

Edit the desired options, and then click

Save .

Setting items for adding a mobile device

The model set in the mobile device information will be automatically updated during sync.

90Removing mobile devices
This section describes how to remove registered mobile devices.
You cannot remove the mobile devices to which users are assigned. To remove mobile
devices with users assigned, stop the use of the mobile device, set its status to unassigned,
and then remove the user.
Stopping the use of KUNAI for iPhone

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Under "Unassigned mobile devices", select the mobile device that you want
to remove.
Click
Click

Remove .
Removeto remove the product.

You can also remove products on the following screen:
On the "Mobile devices" screen, select the check boxes for the mobile devices that you
want to remove, and then click Remove .

Initializing mobile devices
This section describes how to initialize the information of registered mobile devices.
If you initialize a mobile device, the device will be restored to the factory settings and
KUNAI on the device will be deactivated.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device that you want to initialize.
iPhone devices can be selected from the iPhone list under "Serial numbers" or from the user list
under "Users".

Click
Click

Initialize mobile device .
Initialize to initialize the mobile device.

On the "Mobile devices" screen, confirm that the device is initialized.
Initialized mobile devices are listed under "Unassigned mobile devices" on the "Mobile devices"
screen.

You can also initialize mobile devices on the following screen:91

On the "Mobile devices" screen, select the check boxes for the mobile devices that you
want to initialize, and click Initialize .

Switching a user
This section describes how to change users assigned to mobile devices.

Stop the use of KUNAI for iPhone.
Stopping the use of KUNAI for iPhone
If you want to initialize the mobile device, initialize the device first, and then proceed to step 3.
Initializing mobile devices

Add a new user.
Adding users

Configure the new user in initial settings on KUNAI for iPhone.
Installing KUNAI for iPhone of KUNAI for iPhone
The model set in the mobile device information will be automatically updated during sync.

Allowing the use of unregistered SIM cards
This section describes how to allow registered mobile devices to use unregistered SIM cards.
Once the use of unregistered SIM cards is allowed, any users can use KUNAI for iPhone on the mobile
device without registering a new device to Remote Service Manager. If a user on a business trip has a
SIM card purchased abroad, they can simply use it on KUNAI for iPhone without contacting
administrators.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device that you want to edit.
iPhone devices can be selected from the iPhone list under "Serial numbers" or from the user list
under "Users".

Click

Configure use of unregistered SIM cards .

Select "Allow the use of unregistered SIM cards" and click

Save .

To specify the period during which unregistered SIM cards are allowed, select date and time from themenu.

Managing mobile devices with CSV files
Mobile device information can be imported from or exported to CSV files.
Importing mobile device information from CSV files
Exporting mobile device information to CSV files

Importing mobile device information from CSV files

92This section describes how to import mobile device information to Remote Service Manager from CSV
files.
Note on importing mobile device information
The serial number is required.
If an imported serial number matches a currently registered serial number, the mobile
device information is overwritten with the imported data.
Otherwise, the imported data will be added as a new mobile device.
Before importing the CSV file, be sure to include "0" at the beginning of the serial
number.
To skip unassigned mobile devices, set "Remove flag" to 1.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click
Click

Import mobile device information from CSV file .
Browseto select a file to import, and click

Next .

Setting items for importing mobile device data
Item

Explanation

File

Select a file to import.

Character encoding

Select a character encoding from the drop-down list.

Skip header row

Select "Skip" to skip the header row of the CSV file.

Confirm the contents, and click Import .
Exporting mobile device information to CSV files
This section describes how to export mobile device information from Remote Service Manager to CSV files.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click

Export mobile device information to CSV file .

Set the desired options, and click

Export .

Setting items for exporting mobile device data
Item

Explanation

Character encoding

Select a character encoding from the drop-down list.

Include header row

Select "Include" to include item names in the header row of the CSV file.

93

Save the file.
Save the file according to the instructions on the dialog box.

94Managing products
Remote Service Manager manages the Cybozu products that can be used from KUNAI.
You can configure settings in Remote Service administration.
Adding a productUpdating product information
Removing a product

Adding a productYou must first add products to Remote Service Manager before adding users or mobile devices.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click

Add a product .

Important cautionary information concerning product access URLs

Confirm the added content.
Next, proceed to the following settings:
Adding users to use this product: Click

Configure users to add users who use this product.

Adding users
Configuring client certificates used for this product: Click
This button may not appear depending on your license.

Configure client certificates for use .

Configuring client certificates

Updating product information
This section describes how to update registered product information.
You must update product information when the product is upgraded.
You do not need to update the settings of registered users even if the product information has been
updated.

95

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product that you want to update.
Click

Update product information .

Enter the product access URL, and click

Update .

Important cautionary information concerning product access URLs

Removing a productThis section describes how to remove a product.
If you remove products, the users registered to the products will also be removed.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product that you want to remove.
Click
Click

Remove .
Remove to remove the product.
You can also remove a product on the following screen:
On the "Products and users for use" screen, select the check box for the product thatyou want to remove, and then click Remove .

96Managing users
Remote Service Manager manages the users who access the product from mobile devices.
You can configure settings in Remote Service administration.
Verify that the following settings have been completed before registering users:
Adding products to Remote Service Manager

When you are configuring users, you may be prompted to enter the system administrator
login name and the system administrator password. You must log in to the product as asystem administrator even if Cybozu Common Authentication is enabled.

Adding users
Removing users

Adding users
This section describes how to add users.
To add users after adding a product, proceed to step 3.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click

Configure users for the product to which you want to add users.

Log in to the product as a system administrator.
If there is no need to log in to the product, this step will be skipped. Proceed to step 4.
Login method varies depending on the settings in the product.

Click

Add users .

If any registered users exist, you can confirm the number of users and their user names.
The display of the "Configure users" screen

5. Select the users that you want to add, and then click

Add .

Select a group from the list on the left, select the users that you want to add, click ↓Add , and thenclick Add .
You can search users by entering keywords, if a search field is displayed above the member list.
To clear the selection, select the users that you want to remove, and then click ↑Remove .

Confirm the added content
Click Provide access information and client certificate , and provide the access information to theusers.
Providing access information to users
To add more users, click

Add more users , and repeat step 5 and onward.

Removing users

97This section describes how to remove users.
Removing users from products will not automatically remove the users from Remote
Service Manager. You must remove users on Remote Service Manager after removing
them from products.

Display the "Configure users" screen.
Step 1 to 3 of Adding users.

Select the users that you want to remove, and then click

Remove .

To search users, enter keywords in the search field displayed in the upper right of the screen.

Click

Remove to remove the users.

98

Managing client certificates
When you set up KUNAI for iPhone, you will need to enter access information for KUNAI which contains
client certificate information.
The access information for KUNAI varies depending on the client certificate.
You can configure settings in Remote Service administration.
The following types of certificates can be managed on Remote Service Manager, if Remote Service
optional license is enabled.
Master client certificate
User-added client certificates
Accessing from computer: Managing client certificates
Third party products are not supported by KUNAI. To use client certificates on KUNAI,
specify the Cybozu product to be used from KUNAI in "Products allowed to be accessed".
Client certificate management is available only if Remote Service optional license isenabled.

Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates

Adding client certificates
This section describes how to add user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Under "User added client certificates", click
Set the desired options, and click

New .

Add .

The following options are available:
Certificate nameFriendly nameWhat is a friendly name?
Expiration date
Products allowed to be accessed
Notes
What is a friendly name?
The character strings that are used to identify user-added client certificates. The friendly

99name of the user's certificate appears on the Web browser when they access Remote
Service. Friendly names may not appear depending on the Web browser.
Restrictions on friendly names
You cannot change friendly names once set. Valid characters are as follows:
Single-byte space, a-z, A-Z, 0-9, apostrophe ('), plus sign (+), hyphen (-), colon (:),
comma (,), period (.), question mark (?), and opening and closing parentheses.

Editing client certificates
This section describes how to edit user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to edit.
Click

Edit .

Set the desired options, and click

Save .

The following options are available:
Certificate name
Expiration date
Products allowed to be accessed
Notes

Changing certificate status
This section describes how to change the status of a master client certificate or user-added clientcertificates.
If you disable a client certificate used by any users, the users can no longer access products via Remote
Service.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to edit.
Click

Enable .

To disable the certificate, click

Disable .

To enable the certificate, click
To disable the certificate, click

Enable .

Disable .

Configuring client certificates
This section describes how to configure the client certificates used for each product.
To configure client certificates after adding a product, proceed to step 3.

100

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product for which you want to configure client certificates.
Click

Configure client certificates for use .

In the "Client certificates" list, select a client certificate that you want to use
for the product, and click ←Add > Save .
To clear the selection, select a client certificate, and click→Remove .

Deleting client certificates
This section describes how to delete user-added client certificates.
You cannot delete the master client certificate.
Deleting user-added client certificates is permanent.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to delete.
Click

Delete .

Confirm the certificate to be deleted, and click

Delete .

You can also delete user-added client certificates on the following screen:
On the "Client certificates" screen, select the check boxes for the client certificatesthat you want to delete, and then click Delete client certificates .

101

Providing access information to users
This page describes how to provide users with access information for each product.
The following information must be provided:
Access information for KUNAI
Verify that the following settings have been completed before distributing clientcertificates:
Adding products to Remote Service Manager
Adding users to Remote Service Manager
Configuring client certificates for use: This setting is required if Remote Service
optional license is enabled.
Removing restrictions on use of KUNAI
Restricting use of KUNAI

What is access information for KUNAI?
The URL path that contains client certificate information and is used to access the productfrom KUNAI. KUNAI retrieves client certificate information from this access information,
instead of importing a client certificate.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product for which you want to distribute access information.
Click [To use client certificate authentication:] next to the client certificatethat you want to distribute to users.
Several client certificates may appear depending on your license.

Confirm access information for KUNAI.
Click the "Access information" tab to check the information.

Contact users.
Provide necessary information to users via e-mail or other means.

You can simply provide the users with the content on the "Procedures to enable use of
KUNAI" screen. To display the "Procedures to enable use of KUNAI" screen, click
Procedures to enable use of KUNAI on the "Products and users for use" screen.

102

Accessing on KUNAI for Android
This page describes how to set and operate Remote Service Manager when using KUNAI for Android.
If you did not select the Remote Service trial during initial settings, you must first start thetrial service of Remote Service.
Starting trial service

Setup guide
Setup guide of KUNAI for Android

With an MDM Pack (Mobile Device Manager Pack) license
These pages describe how to set up KUNAI on the mobile devices that are managed by Remote Service
Manager.
KUNAI can access products without installing a client certificate to the device.
Managing products
Adding a productUpdating product information
Removing a productManaging users
Adding users
Removing users
Managing KUNAI for Android
Installing KUNAI for Android
Stopping the use of KUNAI for Android
Managing mobile devices
Adding a mobile device
Editing a mobile device
Removing mobile devices
Initializing mobile devices
Switching a user
Allowing the use of unregistered SIM cards
Managing mobile devices with CSV files

Without an MDM Pack (Mobile Device Manager Pack) license
These pages describe how to set up KUNAI that is used to access products using client certificates.
Managing products
Adding a productUpdating product information
Removing a productManaging users
Adding users
Removing users

103

Managing client certificates
Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates
Providing access information to users

104Managing products
Remote Service Manager manages the Cybozu products that can be used from mobile devices.
Adding a productUpdating product information
Removing a product

Adding a productThis section describes how to add a product.
You must first add products to Remote Service Manager before adding users or mobile devices.
You cannot add third party products to be used from KUNAI.
You can register only a single product for KUNAI.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
Enter the product access URL, and click

Add .

Important cautionary information concerning product access URLs

Confirm the added content.
To go on to add users, click

Configure users .

Proceed to step 3 of Adding users.

Updating product information
This section describes how to update registered product information.
You must update product information when the product is upgraded.
You do not need to update the settings of registered users even if the product information has been
updated.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
Click

Update product information .

Enter the product access URL, and click

Update .

Important cautionary information concerning product access URLs

Removing a productThis section describes how to remove a product.

105

If you remove a product, user settings and mobile device settings for the product will also
be removed and thus these devices can no longer be managed on Remote Service
Manager. Be sure to initialize registered mobile devices before removing products.
Initializing mobile devices

Click MDM Pack KUNAI administration >Remote Service Manager.
Click
Click

Remove .
Removeto remove the product.

106

Products and users for use onManaging users
Remote Service Manager manages the users who access the product from KUNAI for Android.
Verify that the product has been added to the Remote Service Manager before registering
users.

When you are configuring users, you may be prompted to enter the system administrator
login name and the system administrator password. You must log in to the product as asystem administrator even if Cybozu Common Authentication is enabled.

Adding users
Removing users

Adding users
This section describes how to add users.
To add users after adding a product, proceed to step 2.

Click MDM Pack KUNAI administration >Products and users for use >Configure KUNAI users on Remote Service Manager.
Log in to the product as a system administrator.
If there is no need to log in to the product, this step will be skipped. Proceed to step 3.
Login method varies depending on the settings in the product.

Click

Add users .

If any registered users exist, you can confirm the number of users and their user names.
The display of the "Configure users" screen

Select the users that you want to add, and then click

Add .

Select a group from the list on the left, select the users that you want to add, click ↓Add , and thenclick Add .
You can search users by entering keywords, if a search field is displayed above the member list.
To clear the selection, select the users that you want to remove, and then click ↑Remove .

Confirm the added content.
Next, click

Procedures to enable use of KUNAI to install KUNAI for Android on the mobile device.

Installing KUNAI for Android
If KUNAI for Android is already installed on the mobile device, click
mobile device to Remote Service Manager.

Mobile devices to add the

Adding a mobile device
To add more users, click

Add more users , and repeat step 4 and onward.

The "Configure users" screen is accessible from the following screen:107

On the "MDM Pack KUNAI products and users" screen, click

Configure KUNAI

users .

Removing users
This section describes how to remove users.
If you remove users, their mobile device settings will also be removed and thus thesedevices can no longer be managed on Remote Service Manager. Be sure to initialize
registered mobile devices before removing users.
Initializing mobile devices

Removing users from products will not automatically remove the users from Remote
Service Manager. You must remove users on Remote Service Manager after removing
them from products.

Display the "Configure users" screen.
Step 1 to 3 of Adding users.

Select the users that you want to remove, and then click

Remove .

To search users, enter keywords in the search field displayed in the upper right of the screen.

Click

Remove to remove the users.

108

Managing KUNAI for Android
This page describes how to install or deactivate KUNAI for Android.
Installing KUNAI for Android
Stopping the use of KUNAI for Android

Installing KUNAI for Android
This section describes how to install KUNAI for Android on mobile devices.
Verify that the following settings have been completed before installing KUNAI for Android
on mobile devices:
Adding products to Remote Service Manager
Adding users to Remote Service Manager
You cannot download KUNAI for Android that is not supported by your Remote Service
Manager.
Upgrade your Remote Service Manager before downloading the latest KUNAI for Android.

Access Google Play on your Android device, and download KUNAI for
Android.
Install KUNAI for Android on the Android device, and confirm the serial
number.
Installing KUNAI for Android of KUNAI for Android
You can also find how to download KUNAI for Android on the following screen:
On the "MDM Pack KUNAI products and users" screen, click

Procedures toenable use of KUNAI .

Stopping the use of KUNAI for Android
This section describes how to stop the use of KUNAI for Android installed on a mobile device.
You cannot sync the data on the mobile device where KUNAI is deactivated.
If you deactivate KUNAI for Android installed on a mobile device, the device can no longer
be managed on Remote Service Manager. Be sure to initialize registered mobile devices
before deactivating KUNAI on the devices.
Initializing mobile devices

Removing users from products will not automatically remove the users from Remote
Service Manager. You must remove users on Remote Service Manager after removing

109them from products.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device on which you want to stop KUNAI.
Android devices can be selected from the Android list under "Serial numbers" or from the user list
under "Users".

Click
Click

Deactivate mobile device.
Deactivate

to deactivate the mobile device.

You can also stop the use of KUNAI for Android on the following screen:
On the "Mobile devices" screen, select the check boxes for the mobile devices on
which you want to stop KUNAI, and click Deactivate mobile device.

How to restart the use of KUNAI for Android
Configure the access information on KUNAI for Android, and log in to the product.

110Managing mobile devices
Remote Service Manager manages the mobile devices that can use KUNAI for Android.
Verify that the following settings have been completed before registering users:
Adding products to Remote Service Manager
Selecting a product to be used from KUNAI
Installing KUNAI for Android on mobile devices
Removing restrictions on use of KUNAI
Restricting use of KUNAI
You can swap SIM cards so that multiple users can share KUNAI for Android on a single
device or a single user can use KUNAI for Android on multiple devices.

Adding a mobile device
Editing a mobile device
Removing mobile devices
Initializing mobile devices
Switching a user
Allowing the use of unregistered SIM cards
Managing mobile devices with CSV files

Adding a mobile device
This section describes how to add a mobile device.
To add mobile devices after adding users, proceed to step 2.
Mobile devices are identified according to the serial number that you enter for the newdevice. Be sure to enter the serial number accurately. You cannot use KUNAI for Android
on a mobile device with a wrong serial number.

Mobile devices can be added using CSV files.
Managing mobile devices with CSV files

Click MDM Pack KUNAI administration >Service Manager.
Click

Add a mobile device .

The display of the "Mobile devices" screen

Set the desired options, and click

Add .

Setting items for adding a mobile device

111

Mobile devices on Remote

Item

Explanation

Serial numberEnter the serial number as displayed on the screen when KUNAI for Android
installation finishes.
You cannot change serial numbers once set.

E-mail addressEnter the E-mail address of the mobile device.

Notes

Enter the notes of the mobile device.

Assigned user

The assigned user will be automatically set when the user logs in for the firsttime.
Only the user set in this field can use KUNAI for Android on this mobile
device.

Distribute the mobile device to the user.
Verify that the following settings have been completed, and then distribute the Android device to theuser:
Configuring products
Configuring users
Installing KUNAI for Android on mobile devices
To add more mobile devices, click Add mobile device , and repeat step 3 and onward.
If the user is not yet registered, click Configure users to add the user.
Adding users

Editing a mobile device
This section describes how to update the information of registered mobile devices.
The following options are available:
E-mail address
Notes
KUNAI version

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device that you want to edit.
Android devices can be selected from the Android list under "Serial numbers" or from the user list
under "Users".

Click

Edit .

Edit the desired options, and then click

Save .

Setting items for adding a mobile device

The model set in the mobile device information will be automatically updated during sync.

112Removing mobile devices
This section describes how to remove registered mobile devices.
You cannot remove the mobile devices to which users are assigned. To remove mobile
devices with users assigned, stop the use of the mobile device, set its status to unassigned,
and then remove the user.
Stopping the use of KUNAI for Android

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Under "Unassigned mobile devices", select the mobile device that you want
to remove.
Click
Click

Remove .
Remove to remove the mobile device.

You can also remove mobile devices on the following screen:
On the "Mobile devices" screen, select the check boxes for the mobile devices that you
want to remove, and then click Remove .

Initializing mobile devices
This section describes how to initialize the information of registered mobile devices.
If you initialize a mobile device, the device will be restored to the factory settings and
KUNAI on the device will be deactivated.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device that you want to initialize.
Android devices can be selected from the Android list under "Serial numbers" or from the user list
under "Users".

Click
Click

Initialize mobile device .
Initialize

to initialize the mobile device.

On the "Mobile devices" screen, confirm that the device is initialized.
Initialized mobile devices are listed under "Unassigned mobile devices" on the "Mobile devices"
screen.

You can also initialize mobile devices on the following screen:113

On the "Mobile devices" screen, select the check boxes for the mobile devices that you
want to initialize, and click Initialize .

Switching a user
This section describes how to change users assigned to mobile devices.

Stop the use of KUNAI for Android.
Stopping the use of KUNAI for Android
If you want to initialize the mobile device, initialize the device first, and then proceed to step 3.
Initializing mobile devices

Add a new user.
Adding users

Configure the new user in initial settings on KUNAI for Android.
Installing KUNAI for Android of KUNAI for Android
The model set in the mobile device information will be automatically updated during sync.

Allowing the use of unregistered SIM cards
This section describes how to allow registered mobile devices to use unregistered SIM cards.
Once the use of unregistered SIM cards is allowed, any users can use KUNAI for Android on the mobile
device without registering a new device to Remote Service Manager. If a user on a business trip has a
SIM card purchased abroad, they can simply use it on KUNAI for Android without contacting
administrators.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Select the mobile device that you want to edit.
Android devices can be selected from the Android list under "Serial numbers" or from the user list
under "Users".

Click

Configure use of unregistered SIM cards .

Select "Allow the use of unregistered SIM cards" and click

Save .

To specify the period during which unregistered SIM cards are allowed, select date and time from themenu.

Managing mobile devices with CSV files
Mobile device information can be imported from or exported to CSV files.
Importing mobile device information from CSV files
Exporting mobile device information to CSV files

Importing mobile device information from CSV files

114

This section describes how to import mobile device information to Remote Service Manager from CSV
files.
Note on importing mobile device information
The serial number is required.
If an imported serial number matches a currently registered serial number, the mobile
device information is overwritten with the imported data.
Otherwise, the imported data will be added as a new mobile device.
Before importing the CSV file, be sure to include "0" at the beginning of the serial
number.
To skip unassigned mobile devices, set "Remove flag" to 1.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click
Click

Import mobile device information from CSV file .
Browseto select a file to import, and click

Next .

Setting items for importing mobile device data
Item

Explanation

File

Select a file to import.

Character encoding

Select a character encoding from the drop-down list.

Skip header row

Select "Skip" to skip the header row of the CSV file.

Confirm the contents, and click

Import .

Exporting mobile device information to CSV files
This section describes how to export mobile device information from Remote Service Manager to CSV files.

Click MDM Pack KUNAI administration >Mobile devices on Remote

Service Manager.
Click

Export mobile device information to CSV file .

Set the desired options, and click

Export .

Setting items for exporting mobile device data
Item

Explanation

Character encoding

Select a character encoding from the drop-down list.

Include header row

Select "Include" to include item names in the header row of the CSV file.

115

Save the file.
Save the file according to the instructions on the dialog box.

116

Managing products
Remote Service Manager manages the Cybozu products that can be used from KUNAI.
You can configure settings in Remote Service administration.
Adding a productUpdating product information
Removing a product

Adding a productYou must first add products to Remote Service Manager before adding users or mobile devices.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click

Add a product .

Important cautionary information concerning product access URLs

Confirm the added content.
Next, proceed to the following settings:
Adding users to use this product: Click

Configure users to add users who use this product.

Proceed to step 3 of Adding users.
Configuring client certificates used for this product: Click
This button may not appear depending on your license.

Configure client certificates for use .

Configuring client certificates

Updating product information
This section describes how to update registered product information.
You must update product information when the product is upgraded.
You do not need to update the settings of registered users even if the product information has been
updated.

117

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product that you want to update.
Click

Update product information .

Enter the product access URL, and click

Update .

Important cautionary information concerning product access URLs

Removing a productThis section describes how to remove a product.
If you remove products, the users registered to the products will also be removed.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product that you want to remove.
Click
Click

Remove .
Removeto remove the product.

You can also remove products on the following screen:
On the "Products and users for use" screen, select the check boxes for the productsthat you want to remove, and then click Remove .

118

Managing users
Remote Service Manager manages the users who access the product from mobile devices.
You can configure settings in Remote Service administration.
Verify that the following settings have been completed before registering users:
Adding products to Remote Service Manager

When you are configuring users, you may be prompted to enter the system administrator
login name and the system administrator password. You must log in to the product as asystem administrator even if Cybozu Common Authentication is enabled.

Adding users
Removing users

Adding users
This section describes how to add users.
To add users after adding a product, proceed to step 3.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Click

Configure users for the product to which you want to add users.

Log in to the product as a system administrator.
If there is no need to log in to the product, this step will be skipped. Proceed to step 4.
Login method varies depending on the settings in the product.

Click

Add users .

If any registered users exist, you can confirm the number of users and their user names.
The display of the "Configure users" screen

Select the users that you want to add, and then click

Add .

Select a group from the list on the left, select the users that you want to add, click ↓Add , and thenclick Add .
You can search users by entering keywords, if a search field is displayed above the member list.
To clear the selection, select the users that you want to remove, and then click ↑Remove .

Confirm the added content.
Click Provide access information and client certificate , and provide the access information to theusers.
Providing access information to users
To add more users, click

Add more users , and repeat step 5 and onward.

Removing users

119This section describes how to remove users.
Removing users from products will not automatically remove the users from Remote
Service Manager. You must remove users on Remote Service Manager after removing
them from products.

Display the "Configure users" screen.
Step 1 to 3 of Adding users.

Select the users that you want to remove, and then click

Remove .

To search users, enter keywords in the search field displayed in the upper right of the screen.

Click

Remove to remove the users.

120

Managing client certificates
When you set up KUNAI for Android, you will need to enter access information for KUNAI which contains
client certificate information.
The access information for KUNAI varies depending on the client certificate.
You can configure settings in Remote Service administration.
The following types of certificates can be managed on Remote Service Manager, if Remote Service
optional license is enabled.
Master client certificate
User-added client certificates
Accessing from computer: Managing client certificates
Third party products are not supported by KUNAI. To use client certificates on KUNAI,
specify the Cybozu product to be used from KUNAI in "Products allowed to be accessed".
Client certificate management is available only if Remote Service optional license isenabled.

Adding client certificates
Editing client certificates
Changing certificate status
Configuring client certificates
Deleting client certificates

Adding client certificates
This section describes how to add user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Under "User added client certificates", click
Set the desired options, and click

New .

Add .

The following options are available:
Certificate nameFriendly nameWhat is a friendly name?
Expiration date
Products allowed to be accessed
Notes
What is a friendly name?
The character strings that are used to identify user-added client certificates. The friendly

121name of the user's certificate appears on the Web browser when they access Remote
Service. Friendly names may not appear depending on the Web browser.
Restrictions on friendly names
You cannot change friendly names once set. Valid characters are as follows:
Single-byte space, a-z, A-Z, 0-9, apostrophe ('), plus sign (+), hyphen (-), colon (:),
comma (,), period (.), question mark (?), and opening and closing parentheses.

Editing client certificates
This section describes how to edit user-added client certificates.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to edit.
Click

Edit .

Set the desired options, and click

Save .

The following options are available:
Certificate name
Expiration date
Products allowed to be accessed
Notes

Changing certificate status
This section describes how to change the status of a master client certificate or user-added clientcertificates.
If you disable a client certificate used by any users, the users can no longer access products via Remote
Service.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to edit.
Click

Enable .

To disable the certificate, click

Disable .

To enable the certificate, click
To disable the certificate, click

Enable .

Disable .

Configuring client certificates
This section describes how to configure the client certificates used for each product.
To configure client certificates after adding a product, proceed to step 3.

122Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product for which you want to configure client certificates.
Click

Configure client certificates for use .

In the "Client certificates" list, select a client certificate that you want to use
for the product, and click ←Add > Save .
To clear the selection, select a client certificate, and click→Remove .

Deleting client certificates
This section describes how to delete user-added client certificates.
You cannot delete the master client certificate.
Deleting user-added client certificates is permanent.

Click Remote Service administration >Client certificates on Remote

Service Manager.
Select the certificate that you want to delete.
Click

Delete .

Confirm the certificate to be deleted, and click

Delete .

You can also delete user-added client certificates on the following screen:
On the "Client certificates" screen, select the check boxes for the client certificatesthat you want to delete, and then click.

123

Providing access information to users
This page describes how to provide users with access information for each product.
The following information must be provided:
Access information for KUNAI
Verify that the following settings have been completed before distributing clientcertificates:
Adding products to Remote Service Manager
Adding users to Remote Service Manager
Configuring client certificates for use: This setting is required if Remote Service
optional license is enabled.
Removing restrictions on use of KUNAI
Restricting use of KUNAI

What is access information for KUNAI?
The URL path that contains client certificate information and is used to access the productfrom KUNAI. KUNAI retrieves client certificate information from this access information,
instead of importing a client certificate.

Click Remote Service administration >Products and users for use on

Remote Service Manager.
Select the product for which you want to distribute access information.
Click [To use client certificate authentication:] next to the client certificatethat you want to distribute to users.
Several client certificates may appear depending on your license.

Confirm access information for KUNAI.
Click the "Access information" tab to check the information.

Contact users.
Provide necessary information to users via e-mail or other means.

You can simply provide the users with the content on the "Procedures to enable use of
KUNAI" screen. To display the "Procedures to enable use of KUNAI" screen, click
Procedures to enable use of KUNAI on the "Products and users for use" screen.

124

Managing licenses
This page describes how to manage the licenses required to use Remote service or MDM Pack.
Register the product license after the trial ends.
Also you can start the services that you have not selected as a trial service in initial settings.
Starting trial service
After the client certificate is registered, either license of Remote service or MDM Pack will be
registered.
You cannot execute the following operations after the license ends:
Accessing products via Remote Service
Syncing data with mobile devices
Changing security policies and managing the initialization of mobile devices, etc
Managing client certificates: Applicable only if Remote Service optional license isenabled.
Note on managing users by client certificates:
User-added client certificates are disabled if the remote ID is changed by replacing themaster client certificate.
To enable the user added client certificates, restore the remote ID by reregistering themaster client certificate.

Client certificate
Client certificate is a certificate to recognize the user (SSL certificate) when using Remote
Service.
Because the client certificate is installed in a web browser, users can be recognized moreeasily than entering the user name and the password at each access.
When the option license is invalid, Remote Service client certificate is the same as thecertificate that the user uses when Remote Service is being used.
When the end date of the license approaches, a notice message is displayed in the upper
part on the screen of Remote Service Manager.
The message will be displayed 60 days before the license end date if you have bought
the license.
The trial end date is accessible in the trial period.
For products purchasing and license, please refer to Price ･Budget ･Application.

Updating license
The procedures of changing client certificates

Updating license
You can register the client certificate again or update the registered license.

125You should register Remote Service license after the trial period ends or update the license to a latest
version before it expires.

Click

System settings >ClickSet client certificate .

Product license on Remote Service Manager.

The current registered license information is displayed on the "Product license" screen.

Click

Browseto choose a client certificate (zip file), and then click

Install .
Only zip files are acceptable.
If there is no available client certificate in zip format, you can download from Applying Remote ID .
The registration of the client certificate completes when the "Client certificate installation complete"screen appears.

Remote Service Manager should be restarted in the following cases:
No license information is displayed on the "Product license" screen.
The message "Failed to get license information. Check your network environment andrestart Remote Service." is displayed on the "Client certificate installation complete"screen.
Restarting Remote Service Manager

The procedures of changing client certificates
Change client certificates according to the following procedures:
If the client certificate ((Remote ID).pfx) is replaced, the URL for Keitai will be changed aswell.
Confirm the new URL for Keitai, then provide access information to users.
Providing access information to users (on mobile phones)

Register a client certificate.
Register a new client certificate to Remote Service Manager.
Updating license

Distribute new client certificates and passwords to users.
Distribute new client certificates and passwords to those users who will use Remote
Service.
Provide access URLs from Keitai to users circumstantially.
Providing access information to users (on computers)
Providing access information to users (on mobile phones)
Providing access information to users (on KUNAI for BlackBerry(R))
Providing access information to users (on KUNAI for iPhone)
Providing access information to users (on KUNAI for Android)

Ask users to change client certificates.
Ask the users who use Remote Service to change the client certificate.
Changing client certificates126Change the set access URL according to the set access URL from Keitai. Refer to theirrespective guides for the setting methods.
Configuring products

127

Starting trial service
When only one of the services of Remote Service or MDM Pack is started for initial settings, start any
service that have not been started.
Start Remote Service or Secure Access Option trial service when Remote Service is used
for the communication between KUNAI and each product during MDM Pack trial period.
For Secure Access Option, see the following website:
Product website
To add third party products during the trial period:
You can add third party products during the trial period using either of the following
procedures:
On Remote Service Manager that has been upgraded from version 2.3.0 or earlier tothe latest version:
Click "Try new service" on the "Product license" screen to start the trial service.
This setting is not required if you have the premium license.
On Remote Service Manager 3.0.0 or later that has been newly installed:
Visit our website to apply for the service.

Click

System settings >Product license on Remote Service Manager.

Click Try new service .
Select the service that you want to try.
Confirm the Remote Service Trial agreement, and then select "I agree to theabove license terms", click

Agree .

The screen of "Trial license issuance process is complete" is displayed, which means the trial license
has been issued successfully.

Remote Service Manager should be restarted in the following cases:
The message "Failed to get license information. Check your network environment andrestart Remote Service." is displayed on "Trial license issuance process is complete"screen.
Restarting Remote Service Manager

128

Restricting use of KUNAI
You can restrict users from using KUNAI, if MDM Pack license is enabled.
Within the trial period or if MDM Pack license is enabled:
Users are allowed to use KUNAI only on the mobile devices that are managed by Remote Service
Manager. The restriction on KUNAI will be removed when the license expires.
If MDM Pack license is not enabled:
No restriction can be placed.
No restriction is placed by default.
The access information appears only for MDM Pack KUNAI when the use of KUNAI is restricted.
You cannot place this restriction on KUNAI that is directly connected to products via any VPN other thanRemote Service.

Click MDM Pack KUNAI administration >Products and users for use on

Remote Service Manager.
On the "Products and users for use" screen, click
On the "Restrict use of KUNAI" screen, click
To remove the restriction, click

Restrict use of KUNAI .

Restrict .

Remove restriction on KUNAI on the "Products and users for use"

screen.

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Setting the administration password
This page describes how to set the password of Remote Service Manager.
We recommend that you change your password periodically.

Click

System settings >System administration password on Remote

Service Manager.
Enter your password, and then click

Save .

Enter the password twice for confirmation.

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Entering web proxy settings
If you want to use a proxy server, you must enter the web proxy settings.
You must restart Remote Service Manager after changing the web proxy settings fornormal use.

Proxy server
The proxy server is a computer to connect to the Internet as an intermediary for clientcomputers that cannot connect to the Internet directly.
It is always used to consolidate the Internet connections, to permit only specific internal
access, and to intercept unauthorized access from the outside.

Click

System settings >Web proxy on Remote Service Manager.

Select the "Use a web proxy sever" check box, enter the server name andthe port number, and then click Save .
Restart Remote Service Manager.
Restarting Remote Service Manager

131Changing display language
This page describes how to change the display language of Remote Service Manager.

Click

System settings >Display language on Remote Service

Manager.
Select the language to display, and then click Save .

You can select the language to display on the login screen of system administration for
temporary use.

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Information obtained from Log
This pages describes log files of Remote Service Manager.
Log files are saved in the "logs" folder under the installation folder of Remote Service Manager.
File composition
When the size of the file exceeds 10MB, a new log file is made.
Up to seven log files can be made, and previous log files will be overwritten when you add more thanseven files.
If you want to save all log files, you need to copy log files to other folders regularly.
You can view the following information in log files:
RelayClient.log: Remote Service Manager trace log
access.log: Remote Service Manager access logs and access logs to each product via Remote Service
velocity.log: An auxiliary log used in supporting remote service(Remote Service name)_InstallLog.log (for Windows) or Remote Service_InstallLog.log (For Linux):
Remote Service Manager installation log
The installation log will be made in the installation folder of Remote Service.
call_history.log: The log of calling on mobile devices※Only Windows phone generates this log.
device.log: Device control (initialization and security policy) log and KUNAI error log
Error.log: Remote Service Manager error log

The character encoding of the log file is UTF-8.
For the style of the displayed log in "device.log", please refer to Logs List.

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Restarting or stopping Remote Service Manager
This page describes how to restart or stop Remote Service Manager.
You can restart or stop Remote Service Manager on the server with Remote Service Manager installed.
When you have bought the continuance license and have updated the license, you should
restart Remote Service Manager to update license information.
Stop Remote Service Manager when upgrading Remote Service Manager.
Both users with Administrator authority on Windows or users with root authority on Linuxshould restart or stop Remote Service Manager.

You need to restart Remote Service Manager in the following cases:
Even if the client certificate is registered, the content of the license is not displayed.
Remote service cannot be started for the settings of network and proxy when theclient certificate is being registered.

Restarting Remote Service Manager
Stopping Remote Service Manager

Restarting Remote Service Manager

On Windows
On Linux

On Windows
The menu items vary depending on your operating system.

Click "Settings" > "Control panel" on the Start menu on Windows.
Click "Administrative Tools" > "Services".
Select "CybozuRemoteService2 (Installation identifier)", and then click"Restart the service" for it.
On Linux

Enter the following command:# /etc/init.d/cbrs_ (Installation identifer) stop
# /etc/init.d/cbrs_ (Installation identifer) start134

Stopping Remote Service Manager

On Windows
On Linux

On Windows
The menu items vary depending on your operating system.

Click "Settings" > "Control panel" on the Start menu on Windows.
Click "Administrative Tools" > "Services".
Select "CybozuRemoteService2 (Installation identifier)", and then click"Stop the service" for it.
On Linux

Enter the following command:# /etc/init.d/cbrs_ (Installation identifer) stop

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