Corporate Governance and Economic Performance page 1

Thaicom Public Company Limited

Corporate Governance and Economic Performance
ESG metrics

GRI STANDARDSASB

Material Aspects

Unit

2020

2021

2022

2023

%

N/A1

100%100%100%

person

188

42

36

64%

53%

12%

11%

20%

case

00012

Cybersecurity and Data Privacy
Cyber ​security
The percentage of the total number of technology
infrastructure structures certified to the cybersecurity
The number of employees trained in cybersecurity
and personal data usage (On-site training)
The percentage of employees trained incybersecurity and personal data usage
The number of cyberattack incidents

ICT-G1.2

ICT-G1.4

Remarks :1. Thaicom Public Company Limited have been certified the ISO 27001 standard: information security, cybersecurity, and privacy protection since 2021, covering all of
the company's technology infrastructure.
2. In 2023, Thaicom Public Company Limited detected a Brute Force Login attack, which involves unauthorized attempts to guess usernames and passwords to accessthe system. After discovering this incident, the company responded by utilizing Cloudflare web application firewall (WAF), which is a Security Cloud Service tool designedto protect web applications from various forms of attacks.

ICT-G1.5

GRI418-1

ICT-G1.6

Data Privacy

TC-TL-230a.1. Number of data breaches (complaints)

case0000- Complaints from regulatory authorities- Complaints from customers
Number of customers affected
Percentage involving personally identifiable
informationn: PII
Total amount of monetary losses as a result ofTC-TL-220a.3 legal proceedings associated with customer
privacy

case

0000

case

0000

person

0000%

0%

0%

0%

0%

THB

0.00

0.00

0.00

0.00%84.89%

86.17%

87.65%

88.43%

time/year

111

1time/year

0000

Customer Satisfaction Index : CSI

Information technology stability
ICT-G2.2

ICT-G2.3

GRI G3-PA6

The frequency at which information technology
systems have been tested to support emergency
TC-TL-550a.1.
The number of system interruption that affected tobusiness

Remarks
1. The boundary of this reporting on data privacy management, cybersecurity, and the stability of information technology systems reporting (Corporate Governance and Economic
Performance) of Thaicom Public Company Limited for the Fiscal Year 2020 - 2021 covers the following areas.
1.1 Thaicom Satellite Station - Karai (the expiration of the operation concession was in September 2021)
1.2 Thaicom Satellite Station - Ladlumkaeo
2.The boundary of this reporting on data privacy management, cybersecurity, and the stability of information technology systems reporting (Corporate Governance and EconomicPerformance) of Thaicom Public Company Limited for the Fiscal Year 2022 - 2023 covers the following areas.
2.1. SJ Infinite I Business Complex Fl. 28 and 29 (Office)2.2. Thaicom Satellite Station - Ladlumkaeo
3. In 2023, Thaicom Public Company Limited reported Corporate Governance and Economic Performance reporting following the reporting requirements of GRI 3 and GRI 400.The previous
values of Corporate Governance and Economic data were recalculated from 2020 to 2023 for this report. Any data from 2020 to 2023 that does not conform to the new standard will be
replaced with N/A.