WORK FROM HOME STUDY
Survey Results
June 2020

IBM SECURITY WORKFROM HOME STUDY

93% of those newly working from home are confident in their company’s ability tokeep personal identifiable information (PII) secure while working remotely,
yet 52% are using their personal laptops for work – often with no new tools tosecure it, and 45% haven’t received any new training.
More than half have yet to be given any new security policies on how to securely
work from home, leaving 47% concerned about impending cybersecurity risks

Key Points

53% of employees are using their personal laptops and computers for business
operations while WFH, however 61%also say their employer hasn't provided tools toproperly secure those devices.
More than half have not been provided with new guidelines on how to handle PII
while working from home, despite more than 42% newly being required to do so as
consumers lean on customer service representatives for a variety of services.
66% have not been provided with new password management guidelines, which
could be why 35% are still reusing passwords for business accounts.
MethodologySLIDE /2This poll was conducted between June 4-June 7, 2020 among a national sample of 2,001 U.S. adults who are newly working from home due
to COVID-19. The interviews were conducted online and the general population data, were rake weighted to approximate a census-stratified
target sample of U.S. adults based on age and gender. Results from the full survey have a margin of error of plus or minus 2 percentage
points.

IBM SECURITY WORKFROM HOME STUDYGeneral WFHContents /Agenda

Policy Changes

Device UseConcerns

SLIDE /3

IBM SECURITY WORKFROM HOME STUDY

83% of employees were provided with little to no ability to work from homeprior to the pandemic
Before the COVID-19 pandemic, did your company support a remote work model?

46%
37%

General WFH

14%
2%
Yes, working from home
was allowed broadly
SLIDE /

4Yes, limited working fromhome was allowedNo

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDY

Employees of larger companies were more likely to say their company
supported a remote work model before the COVID-19 pandemic comparedto smaller companies
Before the COVID-19 pandemic, did your company support a remote work model?

Yes, working from home wasallowed broadly

37%

Yes, limited working fromhome was allowed

Don't know/Not sure

No

46%

Newly WFH

14%

Work with PII

16%

39%

43%

Over 1K Employees

14%

44%

41%

Under 1K Employees

15%

General WFH

SLIDE /

534%

49%

IBM SECURITY WORKFROM HOME STUDYOver half (53%) are not aware or unsure of any company security policies
around mobile device management
Are you aware of any company security policies around the following areas?
No

Don't know/Not sureYes

Mobile device management

38%

15%

47%

Password managers

37%

14%

49%

Collaboration tools

36%

16%

49%

General WFH

SLIDE /6Video conferencing

29%

13%

58%

Device usage

29%

12%

59%

Data/file sharing

23%

10%

67%

Email/messaging services

21%

8%

71%

Managing personal identifiable information * (SocialSecurity numbers, financial information, personal medicalinformation, etc.)* Only asked of those who work with personal identifiable information

15%

6%

79%

IBM SECURITY WORKFROM HOME STUDY

Employees that work at larger companies were more likely to say they areaware of company security policies across all the areas
Are you aware of any company security policies around the following areas? [% saying yes]Over 1K Employees

Under 1K Employees

Managing personal identifiable information(Social Security numbers, financial information,
personal medical information, etc.) *

84%
76%

78%

Email/messaging services

General WFH

67%

77%

Data/file sharing

62%

69%

Device usage

54%

63%

Video conferencing

Collaboration tools

Password managers
SLIDE /55%

58%
44%

57%
44%

7

Mobile device management* Only asked of those who work with personal identifiable information

55%
43%

IBM SECURITY WORKFROM HOME STUDY

General WFH

Policy Changes

Contents /AgendaDevice UseConcerns

SLIDE /8IBM SECURITY WORKFROM HOME STUDY

Nearly half (47%) who are newly working from home said someone elsethey know posted a picture of their work from home set up on social media,
but less than two in ten (17%) said they posted a picture of their work fromhome set up on social media
Have you or someone else you know posted a picture of their work from home set up on social media?

Yes

PolicyChanges

MeSLIDE /947%

Someone else I know17%

Don't know/Not sure

No11%

42%

81%

IBM SECURITY WORKFROM HOME STUDY

Respondents who work with PII were slightly more likely to say they posted
a picture of their work from home set up on social media
Have you or someone else you know posted a picture of their work from home set up on social media?
[% saying yes]Work with PII

Over 1K Employees

Under 1K Employees

49%

PolicyChanges

Someone else I know

44%

48%

22%

Me

15%

19%
SLIDE /10

IBM SECURITY WORKFROM HOME STUDYOver half (55%) of those newly working from home said they conduct 1-5meetings via video conferencing per week, and another 20% said theyconduct 6-10 meetings via video conferencing per week
On average, how many meetings do you conduct via video conferencing per week?

16%

None

55%

1-5

PolicyChanges

115%

11-15

16-20

SLIDE /

20%

6-102%

21-25

1%

Over 25

1%

Don't know/Not sure1%

IBM SECURITY WORKFROM HOME STUDY

Nearly half (45%) of respondents newly working from home said theiremployer has not provided special training on protecting the security ofdevices while working from home
Has your employer provided any special training on protecting the security of your devices as you
shifted to working from home?

53%
45%

PolicyChanges

2%
Yes
SLIDE /12No

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDY

Respondents from larger companies were more likely to have received
special training on protecting the security of devices while working fromhome than employees at smaller companies
Has your employer provided any special training on protecting the security of your devices as you
shifted to working from home?
Don't know/Not sure

Yes

PolicyChanges

Newly WFH

53%

45%

Work with PII

53%

45%

60%

Over 1K Employees

Under 1K Employees

SLIDE /13No

49%

38%

48%

IBM SECURITY WORKFROM HOME STUDYOver half of those newly working from home said their employer did not
introduce or were unsure of new security policies around videoconferencing (54%) and managing PII (58%)
As you have shifted to working from home, did your employer introduce any new security policies inthe following areas?

Don't know/Not sure

Yes

46%

Video conferencing

PolicyChangesSLIDE /Managing personal identifiable information (SocialSecurity numbers, financial information, personal
medical information, etc.) *No

8%

42%

46%

5%

53%

Data/file sharing

32%

10%

58%

Email/messaging services

31%

9%

61%

Collaboration tools

31%

12%

57%

Device usage

28%

9%

62%

Password managers

22%

12%

66%

Mobile device management

22%

11%

66%

14

* Only asked of those who work with personal identifiable information

IBM SECURITY WORKFROM HOME STUDY

General WFH

Policy Changes

Contents /Agenda
Device UseConcerns

SLIDE /15IBM SECURITY WORKFROM HOME STUDY

90% of newly working from home employees said their computer isconnected to their home network
Which of the following devices that you use for work are connected to your home network? Please selectall that apply.

Computer

90%

Printer

29%

Device Use
Company cell phone

22%

Tablets

22%

None of the above

Other (please specify):
SLIDE /

167%

2%

IBM SECURITY WORKFROM HOME STUDYOver half (53%) of those newly working from home said they use personal
devices for work or both personal and work-related devices
Aside from a cell phone, do you use any personal devices for work?

44%Device Use

28%

25%

2%
Yes, my employer does
not provide work-related
devices
SLIDE /17No, I use the devices
provided by my employer

Sometimes I use both mypersonal and work-related
devices

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDY

Employees at smaller companies were more likely to say they use personal
devices for work or both personal and work-related devices for work thanemployees at larger companies
Aside from a cell phone, do you use any personal devices for work?

Yes, my employer does
not provide work-related
devices

Newly WFH

25%

No, I use the devices
provided by my employer

Sometimes I use both mypersonal and work-related
devices

Don't know/Not sure

44%

28%

Device UseWork with PII

22%

49%

28%

Over 1K Employees

21%

53%

25%

Under 1K Employees

SLIDE /

1828%

40%

30%

IBM SECURITY WORKFROM HOME STUDYOver half (53%) of respondents who are newly working from home saidnone of the personal devices they use for work are administered by theiremployer
How many of those personal devices you use for work were administered by your employer through the use ofa mobile device management system, such as Android for Work, Samsung Knox, or IBM MaasS360?

53%

Device Use

SLIDE /19

None of thepersonal devices
I use for work areadministered by myemployer

14%

14%

Most of the personal
devices for work areadministered by myemployer

Less than half ofthe personal devices
I use for work areadministered by myemployer

8%
All of the personal
devices I use
for work areadministered by myemployer

10%

Don't know/not sureIBM SECURITY WORKFROM HOME STUDY

Respondents working with PII were more likely to say the personal devices
they use for work were administered by their employer
How many of those personal devices you use for work were administered by your employer through the use ofa mobile device management system, such as Android for Work, Samsung Knox, or IBM MaasS360?

All of the personal
devices I use forwork are administeredby my employer

Newly WFH

8%Work with PII

12%

Most of the personal
devices for work areadministered by myemployer

14%

14%

Less than half ofthe personal devices
I use for work areadministered by myemployer

None of the personal
devices I use forwork are administeredby my employer

53%

Don't know/not sure10%

Device Use

SLIDE /2019%

15%

45%

9%

Over 1K Employees

8%

14%

13%

55%

10%

Under 1K Employees

9%

14%

15%

53%

10%

IBM SECURITY WORKFROM HOME STUDYOver half (53%) of respondents who are newly working from home use theirpersonal laptop or computer to conduct work from home
Do you use your personal laptop or computer to conduct work from home?

53%
47%
Device Use

0%
Yes
SLIDE /21No

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDY

Nearly six in ten (58%) of employees at smaller companies use theirpersonal laptop to work from home, while only 42% of employees at larger
companies use their personal laptop to work from home
Do you use your personal laptop or computer to conduct work from home?

Don't know/Not sureYes

No53%

47%

50%

50%

Newly WFH

Device UseWork with PII

Over 1K Employees

Under 1K Employees

SLIDE /

2242%

57%

58%

41%

IBM SECURITY WORKFROM HOME STUDYOver six in ten (61%) who are use their personal laptop to conduct workfrom home said their employer did not provide any tools to secure theirpersonal laptop or computer
Did your employer provide any tools to secure your personal laptop or computer? *61%
Device Use

34%
5%
Yes
SLIDE /No23

* Only asked of those who use their personal laptop to conduct work from home

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDYOver half (52%) of respondents working with PII who are using theirpersonal laptop to conduct work from home said their employer did notprovide tools to secure their personal laptop or computer
Did your employer provide any tools to secure your personal laptop or computer? *Don't know/Not sureYes

Newly WFH

34%

5%

No

61%

Device Use
45%

Work with PII

Over 1K Employees

Under 1K Employees

SLIDE /

3%

37%

33%

5%

4%

24

* Only asked of those who use their personal laptop to conduct work from home

52%

58%

62%

IBM SECURITY WORKFROM HOME STUDYOver a third (35%) of those newly working from home said they reusepasswords for business applications or accounts
Do you reuse passwords for any of your business applications or accounts?

61%

Device Use

35%

4%
Yes
SLIDE /25

No

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDY

Employees at smaller companies were slightly more likely to reusepasswords for business applications of accounts than employees at larger
companies
Do you reuse passwords for any of your business applications or accounts?

Don't know/Not sure

Yes

Newly WFH

35%

Work with PII

37%

4%

No

61%

Device Use

SLIDE /26

Over 1K Employees

34%

Under 1K Employees

36%

4%

59%

63%

5%

60%

IBM SECURITY WORKFROM HOME STUDYGeneral WFH

Policy Changes

Contents /AgendaDevice UseConcerns

SLIDE /27

IBM SECURITY WORKFROM HOME STUDY

Nearly half (47%) of those newly working from home say they areconcerned about cybersecurity risks while working from home
How concerned are you about cybersecurity risks while working from home?

36%

38%

Concerns

13%

11%
Very concerned
SLIDE /

282%
Somewhat concerned

Not very concerned

Not at all concerned

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDY

Employees at smaller companies were more concerned about cybersecurityrisks while working from home than employees at larger companies
How concerned are you about cybersecurity risks while working from home?

Very concerned

Somewhat concerned

Not very concerned

Don't know/Not sure

Not at all concerned

Newly WFH

11%

36%

38%

13%

Work with PII

11%

36%

37%

14%

Over 1K Employees

10%

Under 1K Employees

12%Concerns

SLIDE /29

33%

37%

40%

38%

16%

12%

IBM SECURITY WORKFROM HOME STUDY

Eight in ten of those newly working from home said they are confident intheir employer’s ability to handle cyber threats that come from a remote
work model
How confident are you in your employer's ability to handle cyber threats that come from a remote
work model?

47%

Concerns

33%

12%
SLIDE /30

Very confident

Somewhat confident

Not very confident3%
Not at all confident

6%

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDY

Employees of larger companies were more confident in their employer’s
ability to handle cyber threats that come from a remote work model
How confident are you in your employer's ability to handle cyber threats that come from a remote
work model?

Very confident

Newly WFH

Somewhat confident

33%

Don't know/Not sureNot very confident

Not at all confident

6%

47%

12%

Concerns
Work with PII

38%

46%

4%

10%

Over 1K Employees

39%

45%

5%

9%

Under 1K Employees

SLIDE /31

29%

48%

6%

14%

IBM SECURITY WORKFROM HOME STUDY

About four in ten (42%) of respondents who are newly working from homesaid they work with personal identifiable information in their job
Do you work with personal identifiable information (Social Security numbers, financial information,personal medical information, etc.) in your job?

56%

Concerns

42%

2%
Yes
SLIDE /32No

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDY

93% are confident in their company’s ability to keep the PII they work withsecure while working from home
How confident are you in your company's ability to keep the personal identifiable information (Social Securitynumbers, financial information, personal medical information, etc.) that you work with secure while working
remotely? *56%

Concerns

37%

5%
Very confident
SLIDE /Somewhat confident

Not very confident

33* Only asked of those who work with personal identifiable information

1%

1%

Not at all confident

Don't know/Not sureIBM SECURITY WORKFROM HOME STUDYOver half (56%) of those newly working from home feel very confident intheir company’s ability to keep the PII they work with secure while working
from home
How confident are you in your company's ability to keep the personal identifiable information (Social Security
numbers, financial information, personal medical information, etc.) that you work with secure while working
remotely? *Very confident

Somewhat confident

Don't know/Not sureNot very confident

Not at all confident

Newly WFH

56%

37%

5%

Work with PII

56%

37%

5%

Over 1K Employees

59%

Concerns

Under 1K Employees

SLIDE /55%

34

* Only asked of those who work with personal identifiable information

35%

37%

4%

6%