TERMS AND CONDITIONS OF SALE AND TRAVEL
General Terms And Conditions Of Sale And Travel
1. All vessels, sailings and itineraries are subject to change at thecompany’s discretion for reasons of weather conditions, sea statesAvailability•

Seating is available on a first come basis irrespective of ticket presented.

•Pre-purchase of a multiride ticket does not reserve a seat on any given

West Harbour Ferry Service••

trip paper ticket to staff before boarding. On board cash ticket sales forthis route have been discontinued.

as additional luggage and will be treated accordingly.

passenger will be carried at the sole discretion of the Master of thevessel and subject to operational limits.
•On Rakino Island Ferry Services, High School and Tertiary Students
qualify for concession cash ticket prices upon presentation of a valid

In the event that a single trip ticket or AT HOP card is lost, stolen or

student ID or identification via the AT Mobile App.

passenger can travel.

been charged.
•be carried at their sole discretion.

reduced delivery fare is available. This fare only applies when travel toRakino Island Ferry Service••

will be charged for or refused accordingly.
•SuperGold AT HOP card must be tagged on at the wharf prior todeparture.

printed thereon and/or published at our points of sale. Cash Tickets

Rakino Island Ferry Service•

6. AT HOP cards are used subject to AT HOP Terms and Conditions.

There is no discount available for SuperGold Card holders on theRakino Island Service. Adult tickets prices will apply.

Master of the vessel and subject to operational limits.
•Bulky items may be charged for or refused accordingly.

•Additional luggage will be charged per item(s) that is(are) theequivalent of a medium size suitcase.

•luggage which is under their care and control, and for which no fee has
been charged. One piece of Carry-on luggage and one medium size

West Harbour Ferry Service

suitcase (or equivalent) per passenger may be carried free of charge.

•other passengers or has previously engaged in any unlawful activities
affecting Belaire Ferries. The Master may also require any person toleave the vessel.
•AT HOP Ferry Mid Harbour Monthly passes are available, find out•

Carrier’s Risk. Belaire Ferries liability for luggage that is under Belairemonthly-pass/Ferries’ care and control and for which a separate fee has been charged

Rakino Island Ferry Service

is limited to liability pursuant to the Contract and Commercial Law Act

A maximum of 4 Clips per sailing.

2017. The Act limits Belaire Ferries liability to $2,000 per item.
Passengers are advised to arrange their own insurance cover for

Family Pass
9. The Master of the vessel has the right to refuse to carry any passengers

West Harbour Ferry Service•

will be charged for or refused accordingly at the sole discretion of theMaster of the vessel and subject to operational limits.
11. The Master of the vessel has the right to refuse entry onboard the vessel

LPG bottles (max 9kg), petrol cans (max 10 Litres), paint, batteries and•

These tickets are for a one-way journey.

other dangerous substances must be declared and stowed safely under•

Maximum four people including a maximum of two adults.

the direction of the vessel crew. If in doubt declare the item to theBikes
West Harbour Ferry Service•

Bikes are permitted on board at the sole discretion of the Master of theright to inspect the contents of any passenger’s luggage or freight for

Rakino Island Ferry Service•

Department of Conservation’s estate.

apply.

Pets are permitted on Belaire Ferries at no additional charge.

wharf areas. Persons breaching the bylaw risk prosecution and a•Specific animal pests, including rabbits, ferrets, and stoats are notpermitted on board.

maximum fine of $500.
•is full or empty.
•Dangerous goods must be clearly and correctly identified and labelled,
and carried only in the original manufacturer’s packaging or approved
refillable containers. These containers must not be damaged or leaking.
Batteries require terminals to be covered or capped.

•Dangerous goods are carried at the discretion of the Master and subject

15. Copies of the Terms and Conditions of Sale and Travel are available

Larger dogs must be kept on a short lead and are limited to the backonline at www.belaire.co.nz.

deck during the journey.
•Owners are responsible for their pets, which includes cleaning up any

Special Conditions of Tickets

mess before disembarking and refraining from allowing them on theTicket Age Categories

seats or tables.
•Unaccompanied children under 16 are not allowed to travel with pets.

•Disability assist dogs are welcome at any time on all services and are
not limited to traveling in a carrier or the back deck. Other owners andtheir pets may be required to make adjustments if a disability assist dog
boards to prevent distractions.

•Carriage of Battery Powered Bikes and Scooters
Battery powered bicycles and scooters may be carried subject to thefollowing terms:•Pets must be transported in well-ventilated, secure carriers with awaterproof bottom. The carrier should fit on your lap or under the seat.

16+ years

Dangerous goods must be declared regardless of whether the container

Domestic Animals•

CASH FARE TO BE PAID
Infant (no charge)
Concession fare
Concession fare (upon presentation ofvalid secondary student ID)
Adult fare•to vessel capability.

13. It is an offence for passengers to discharge rubbish overboard or in theAGE
0-4 years
5-15 years
16-18 years

Master of the vessel.

Bikes are permitted on board at the sole discretion of the Master of thevessel and subject to operational limits. An oversized luggage fee will

12. Smoking, Vaping and E-Cigarette use is not permitted on any of Belaire

14. No unaccompanied luggage will be carried on any of our services.

No petrol or gas cylinders may be carried in personal luggage. Items
with a fuel tank must be declared and the tank must be empty. Smallvessel and subject to operational limits.

Ferries vessels.

•Rakino Island Ferry Service

to any passenger carrying any plant or animal pest. The Master has theany plant or animal pest on any service whose destination is part of theamounts over $2,000.

No Family pass is available on this service

circumstances. Passengers under the age of 14 must be accompanied

10. Carriage of items over and above the luggage allowance per passenger

Additional luggage that has been charged for is carried at Limited

more AT.govt.nz/bus-train-ferry/at-hop-card/top-up-at-hop-card/at-hop-refusal of carriage.

by a responsible person 14 years of age or older.

Belaire Ferries accepts no responsibility for a passenger’s personal

Multiride Ticket Clipping Allowances

any sailing for any reason; including any person who is unruly inthey consider too young or not competent or fit to travel under any

Carriage of items over and above the luggage allowance per passenger
will be charged for or refused accordingly at the sole discretion of theloaded on to it. Free travel applies from 9am Monday to Friday.

Law. All tickets must be used in accordance with any conditions

8. Passengers must follow crew instructions. Failure to do so may result inSuperGold Card holders can travel for free on West Harbour ferry
services when using an AT HOP card with a SuperGold concession

5. The terms and conditions of Sale and Travel are subject to New Zealandbehaviour, unfit to travel, is likely to cause distress or discomfort toluggage over this allowance will be regarded as additional luggage andWest Harbour Ferry Service

No cheques will be accepted.

7. The Master of the vessel reserves the right to refuse any person access on

Passengers are limited to one piece of Carry-on luggage and one
medium size suitcase (or equivalent) per passenger. Any pieces ofSuperGold Card

include payment for any bank charges. Payment for Cash Tickets canwill not be accepted if defaced or mutilated.

Dangerous goods must be declared to the Master of the vessel and will

For the purpose of accompanying luggage or children to Rakino, athe island is followed by return travel on the next immediate sailing.

be made by Cash, Eftpos, Visa and Mastercard where facilities permit.

Belaire Ferries accepts no responsibility for a passenger’s personal
luggage which is under their care and control, and for which no fee has

4. For passengers travelling to/from Rakino Island, all payments for Cash
Tickets on board are to be made in New Zealand dollars and must

Carriage of freight and items over and above the luggage allowance peror AT Mobile App is required.

Marina (West Harbour) and the Downtown Ferry Terminal.

••

receive the discount when using these cards. Identification via valid ID

Rakino Island Ferry Service•

Passengers are limited to one small piece of Carry-on luggage perpassenger. Any pieces of luggage over this allowance will be regarded

For information on ferry ticket prices and conditions, see

AT HOP cards must be preloaded with applicable concessions toAuckland must tag on with their AT HOP card or present a valid single

misplaced, then a replacement ticket must be purchased before theWest Harbour Ferry Service

AT.govt.nz/bus-train-ferry/fares-discounts/ferry-fares/.

3. Every passenger traveling between West Harbour and Downtown

Auckland Transport ticket machines are located at the Hobsonville

Please always follow the instructions of the crew.

Additional Luggage / Bulky Items / Dangerous Goods
Ticket Prices and Conditions

cancellation or delays.
2. Tickets purchased for travel are non-refundable and non-exchangeable.

may be asked to leave without entitlement to a refund.
•sailing.

and/or for operational requirements. Belaire Ferries will not be liable
for any consequential losses or additional costs incurred as a result ofsafety risk or nuisance to others, entry may be denied, or passengers

The Master of the vessel has the right to insist that a cage-type muzzle

E-Bikes and E-Scooters are not to be charged or left in a powered state
on board the vessel•

E-Bikes and E Scooters are to be stowed securely and be easily
accessible by crew should the need arise.

•E-Bikes and E-Scooters are to be manufactured to meet a NZ orinternational technical standard, and not be modified outside of theoriginal manufacturer’s specifications.

•E-Bike / -Scooter batteries must be secured inside a housing and not be
exposed in order to prevent accidental damage to the the battery.

•E-Bikes and E-Scooters must belong to the passenger (no commerciallyoperated bikes or scooters may be carried)•E-Bikes and E-Scooters are carried at the discretion of the Master andsubject to vessel capability.

be put on any dog that raises safety concerns. Likewise, if a pet poses a
Effective 14th February 2024