ITIL® 4 Managing
Professional
High-Velocity IT (HVIT)
Candidate Syllabus
AXELOS.com
AXELOS.com

March2020

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ITIL 4 Managing Professional

Contents
1Introduction

32

Exam Overview

43Question Types

54

ITIL 4 High-Velocity IT Syllabus

6Copyright © AXELOS Limited 2020.
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ITIL 4 Managing Professional

Introduction

The ITIL 4 High-Velocity IT (HVIT) qualification is intended to provide the candidate with an understanding of theways in which digital organizations and digital operating models function in high velocity environments, focusing
on rapid delivery of products & services to obtain maximum value. The qualification will provide the candidate
with an understanding of working practices such as Agile and Lean, and technical practices and technologies
such as ‘the cloud’, automation, and automatic testing.
The ITIL 4 High-Velocity IT examination is intended to assess whether the candidate can demonstrate sufficientunderstanding and application of ITIL 4 to High-Velocity IT, as described in the syllabus below, to be awarded
the ITIL 4 High-Velocity IT qualification. The ITIL 4 High-Velocity IT qualification is one of the pre-requisites forthe designation of ITIL 4 Managing Professional which assesses the candidate’s practical and technical knowledge
about how to run successful, modern IT-enabled services, teams and workflows.

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AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and ITIL® are all registered trade marks of AXELOS Limited.
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4ITIL 4 Managing Professional

2Exam Overview

MaterialNoneallowed

This is a ‘closed book’ exam. The ITIL 4: High-Velocity IT publication andthe ITIL Practices Guidance documentation should be used for study, but
are NOT permitted to be used in the exam.

Exam duration

90 minutes

Candidates taking the exam in a language that is not their native or working
language may be awarded 25% extra time, i.e. 113 minutes in total.

Number of40 marks

There are 40 questions, each worth 1 mark. There is no negative marking.

marks
Provisional pass 28 marks

Candidates need to get 28 questions correct (70%) to pass the exam.

mark
Level ofBloom’s levels 2‘Bloom’s level’ describes the type of thinking needed to answer thethinking&3question. For Bloom’s 2 questions, you need to show understanding of theconcepts, methods and principles of HVIT. For Bloom’s 3 questions,candidates need to demonstrate application of these concepts, methods
and principles of HVIT, as well as information from the related practices.

Question types

Standard classic, The questions are all ‘multiple choice’.
negative, & list

‘Standard’ questions have a question and four answer options.
‘Negative’ questions are ‘standard’ questions in which the question stem isnegatively worded.
‘List’ questions provide a list of four statements and candidates have toselect two correct statements from the list.

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ITIL 4 Managing Professional

Question Types

Example ‘standard’ OTQ:
Which is a source of best practice?

Example ‘negative’ standard OTQ:
Which is NOT a defined area of value?

a) Qb) Pa) Qc) Rb) Pd) Sc) R

Example ‘list’ OTQ:
Which TWO statements about service asset andconfiguration management are CORRECT?
1. It does Q
2. It does P
3. It does Rd) S

NOTE: Negative questions are only used as anexception, where part of the learning outcome is toknow that something is not done or should notoccur.

4. It does Sa) 1 and 2

Please see the sample paper for an example of theexam format and content.

b) 2 and 3c) 3 and 4d) 1 and 4

NOTE: Two of the list items are correct. List stylequestions are never negative.

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AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and ITIL® are all registered trade marks of AXELOS Limited.
Reproduction of this material requires the permission of AXELOS Limited.
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6ITIL 4 Managing Professional

4ITIL 4 High-Velocity IT Syllabus

The table below specifies the learning outcomes of the ITIL 4 High-Velocity IT qualification, and the assessment
criteria used to assess a candidate’s achievement of these learning outcomes, subsequent to a course of study.
Note: Principal book references are in parentheses. These refer to the section, but not the subsections within it.
The verb for each assessment criterion indicates the Bloom’s level (BL): ‘Describe’/‘Understand’, indicates
Level 2 understanding/comprehension, and ‘Know how to’ indicates Level 3 application.
Learning Outcome

Assessment CriteriaBLNo.
marks

1. Understand

1.1 Understand the following terms:

concepts regardinga) Digital organization (2.3)

the high-velocityb) High-velocity IT (2.1)

nature of the digitalc) Digital transformation (2.4)

enterprise, includingd) IT transformation (2.4.1)

the demand it placese) Digital product (2.6.1)

on ITf) Digital technology (2.2)
1.2 Understand when the transformation to high-velocity IT is desirable andBL24

BL21BL22BL23feasible (2.1)
1.3 Understand the five objectives associated with digital products toachieve:a) Valuable investments – strategically innovative and effective
application of IT (2.5.1, 4, 4.1)b) Fast development - quick realization and delivery of IT services andIT-related products (2.5.1, 4, 4.2)c) Resilient operations - highly resilient IT services and IT-related
products (2.5.1, 4, 4.3)d) Co-created value - effective interactions between service provider
and consumer (2.5.1, 4, 4.4)e) Assured conformance - to governance, risk and compliance (GRC)
requirements (2.5.1, 4, 4.5)
2. Understand the

2.1 Understand how high-velocity IT relates to:digital producta) The four dimensions of service management (2.6.6, 2.6.6.1-4, 2.6.7)

lifecycle in terms ofb) The ITIL service value system (2.6, 2.6.3, 2.6.3.1, 2.6.3.2, 2.6.4)

the ITIL ‘operatingc) The service value chain (2.5.1, 2.6.3, 2.6.3.1, 2.6.3.2, 2.6.4)

model’d) The digital product lifecycle (2.6.2)

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Learning Outcome

ITIL 4 Managing Professional

Assessment Criteria

BLNo.
marks

3. Understand the3.1 Understand the following principles, models and concepts:

importance of thea) Ethics (3.2.1, 3.2.1.1)

ITIL guidingb) Safety culture (3.2.2.2, tab 3.2)

principles and otherc) Lean culture (3.2.3.2, tab 3.3)

fundamentald) Toyota Kata (3.2.3.3)

concepts fore) Lean / agile / resilient / continuous (2.5.2, 2.5.2.1-4, tab 2.2)

delivering highvelocity IT

BL23BL33BL31BL32BL31f) Service-dominant logic (2.5.2.5)g) Design thinking (3.2.1.2)h) Complexity thinking (3.2.3.1)
3.2 Know how to use the following principles, models and concepts:▪ Ethics▪ Safety culture▪ Lean culture▪ Toyota Kata
▪ Lean / agile / resilient / continuous▪ Service-dominant logic▪ Design thinking▪ Complexity thinking(3.2, 3.2.1, 3.2.1.1, 3.2.2.2, tab 3.2, 3.2.3.2, tab 3.3, 3.2.3.3, 2.5.2,2.5.2.1-4, tab 2.2, 2.5.2.5, 3.2.1.2, 3.2.3.1)
to contribute to:a) Help get customers’ jobs done (3.1.4, tab 3.1)b) Trust and be trusted (3.1.2, tab 3.1)c) Continually raise the bar (3.1.3, tab 3.1)d) Accept ambiguity and uncertainty (3.1.1, tab 3.1)e) Commit to continual learning (3.1.5, tab 3.1)

4. Know how to

4.1 Know how the service provider ensures valuable investments arecontribute toachieved. (4.1, 4.1.1, 4.1.1.1-3, 4.1.2, 4.1.3, 4.1.4, only high impact

achieving value withinformation from tabs 4.1, 4.2, 4.3, 4.4)

digital products

4.2 Know how to use the following practices to contribute to achieving
valuable investments (tabs 4.1, 4.2, 4.3, 4.4, and the references below
which refer to the practices guidance):a) Portfolio management (2.1, 2.4 (including subsections))b) Relationship management (2.1, 2.4 (including subsections))
4.3 Know how the service provider ensures fast development is achieved.
(4.2, 4.2.1, 4.2.2, 4.2.3, 4.2.3.1-2, 4.2.4, 4.2.5, 4.2.6, 4.2.7, only highimpact information from tabs 4.5, 4.6, 4.7, 4.8, 4.9, 4.10, 4.11, 4.12,4.13)

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78ITIL 4 Managing Professional
Learning Outcome

Assessment CriteriaBLNo.
marks

4.4 Know how to use the following practices to contribute to achieving fastBL3

54.5 Know how the service provider ensures resilient operations are achieved. BL31development (tabs 4.5, 4.6, 4.7, 4.8, 4.9, 4.10, 4.11, 4.12, 4.13, andthe references below which refer to the practices guidance):a) Architecture management (2.1, 2.4 (including subsections))b) Business analysis (2.1, 2.4 (including subsections))c) Deployment management (2.1, 2.2.2, 2.4 (including subsections),
3.2.2)d) Service validation and testing (2.1, 2.1.1, 2.1.2, 2.4 (includingsubsections))e) Software development and management (2.1, 2.2, 2.4 (includingsubsections))(4.3, 4.3.1, 4.3.2, 4.3.3, 4.3.4, 4.3.5, 4.3.6, 4.3.7, 4.3.8, only highimpact information from tabs 4.14, 4.15, 4.16, 4.17, 4.18, 4.19, 4.20)
4.6 Know how to use the following practices to contribute to achieving

BL36BL31BL34BL31

resilient operations (tabs 4.14, 4.15, 4.16, 4.17, 4.18, 4.19, 4.20 andthe references below which refer to the practices guidance):a) Availability management (2.1, 2.4 (including subsections))b) Capacity and performance management (2.1, 2.4 (includingsubsections))c) Monitoring and event management (2.1, 2.4 (including subsections))d) Problem management (2.1, 2.2.2, 2.4 (including subsections))e) Service continuity management (2.1, 2.4 (including subsections))f) Infrastructure and platform management (2.1, 2.4 (includingsubsections))
4.7 Know how the service provider ensures co-created value is achieved.
(4.4, 4.4.1, only high impact information from tab 4.21)
4.8 Know how to use the following practices to contribute to achieving cocreated value with the service consumer (tab 4.21 and the practicesguidance):a) Relationship management (2.1, 2.4 (including subsections))b) Service design (2.1, 2.4 (including subsections))c) Service desk (2.1, 2.4 (including subsections))
4.9 Know how the service provider ensures assured conformance is achieved(4.5, 4.5.1, 4.5.2, 4.5.3, only high impact information from tabs 4.22,4.23, 4.25)

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Learning Outcome

ITIL 4 Managing Professional

Assessment Criteria

BLNo.
marks

4.10 Know how to use the following practices to contribute to achieving
assured conformance (tabs 4.22, 4.23, 4.25 and the practicesguidance):a) Information security management (2.1, 2.4 (including subsections))b) Risk management (2.1, 2.4 (including subsections))

Copyright © AXELOS Limited 2020.
AXELOS®, the AXELOS logo®, the AXELOS swirl logo® and ITIL® are all registered trade marks of AXELOS Limited.
Reproduction of this material requires the permission of AXELOS Limited.
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