GENERAL TERMS AND CONDITIONS FOR CARRIAGE OF PASSENGERS & BAGGAGE OF SPRINGAIRLINES CO., LTD.
Chapter I General Provisions
Article 1 In order for Spring Airlines Co., Ltd. (hereafter referred to as “Spring Airlines”) to establish andmaintain the normal order of passengers and baggage during domestic, international and regional carriage,
improve its transportation management, protect the legitimate interests of passengers, Spring Airlines and otherstakeholders, the General Terms and Conditions for Carriage of Passengers and Baggage (hereafter referred toas “these Terms”) have been developed according to relevant laws, regulations, rules and normative documents.
Article 2 Scope of Application
2.1 These Terms apply to the domestic, international and regional carriage by air through which Spring Airlinestransports passengers, baggage with aircrafts and charges fees for providing such services. These Terms also
apply to free carriage unless otherwise stated. These Terms apply mainly to domestic carriage. Where no
distinction has been made, relevant rules shall apply to international carriage.
2.2 Chartered Carriage
Regarding the carriage operated in accordance with chartering agreements, these Terms are only applicable tothe circumstances where they are quoted in chartering agreements or the terms of chartering tickets.
2.3 Code Sharing Carriage
Subject to the agreements on code sharing between Spring Airlines and other carriers, these Terms only apply tothe code sharing flights that actually run by Spring Airlines.
2.4 Precedence of Fare Rules
If these Terms conflict with the fare rules of Spring Airlines, the fare rules take precedence over these Terms.
Article 3 The following expressions are used in these Terms.
3.1 Domestic Carriage by Air or Domestic Carriage: Refers to carriage by air where the place of departure,scheduled stop and place of destination are all within the People's Republic of China according to the passenger
carriage contract.
3.2 "Conventions" refer to the following applicable documents:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air (hereafterreferred to as "The Warsaw Convention") signed in Warsaw on October 12th, 1929.
The Protocol to Amend the Convention for the Unification of Certain Rules Relating to International Carriage
by Air Signed at Warsaw on 12 October 1929 (hereafter referred to as "The Hague Protocol") signed in Hague
on September 28th, 1955.
The Convention for the Unification of Certain Rules for International Carriage by Air (hereafter referred to as"The Montreal Convention") signed in Montreal on May 28th, 1999.
3.3 International Carriage by Air or International Carriage: Unless otherwise specified by the Conventions,"International Carriage by Air" refers to carriage where any of the place of departure, place of destination orscheduled stop is not within the People's Republic of China per carriage contract whether or not there’s
interruption or transfer during the carriage.

1

3.4 Regional Carriage by Air: Refers to the air transport to and from the following special places in China,
including Hong Kong Special Administrative Region, Macao Special Administrative Region and Taiwan region
per carriage contract. Unless otherwise agreed, rules for international carriage also apply to regional carriage.
3.5 Carrier: Refers to public air transport enterprises that use civil aircrafts to engage in the carriage ofpassengers and baggage.
3.6 Contracting Carrier: Refers to the carrier who signs the air transport contract with passengers by its
enterprise ticket and ticket number.
3.7 Actual Carrier: Refers to the carrier that actually provides air transport and other services attached. When abilateral agreement exists, for example, a code sharing agreement, the actual carrier may not be the contracting
carrier.
3.8 Spring Airlines: Refers to Spring Airlines Company Limited (or the company), a Shanghai-based carrier thatis established and operated under the laws of the People's Republic of China. Its English name is Spring Airlines
Company Limited, or Spring Airlines for short. The two-letter and three-letter codes are 9C and CQH,
respectively; the IATA code is 089; and the websites are www.ch.com and m.ch.com.
3.9 Spring Airlines' Air Transport Rules: Other rules on transport management of passengers and their baggagethat are developed and published by Spring Airlines and valid as of the day the passenger tickets are issued,
including but not limited to applicable ticket price and conditions for application.
3.10 Airlines Sales Agent (hereafter referred to as "Sales Agent"): Refers to an enterprise that is lawfully
established and signs the sales agency agreement with the carrier to engage in civil air transport selling
operation. Sales Agent of Spring Airlines refers to a sales agent that is engaged in public air transport service
sales within Spring Airlines' scope of authorization according to Spring Airlines' commission. Sales agents andother entities or individuals that have not signed a commissioning agreement with Spring Airlines shall be
regarded as passengers’ agents when they are making inquiries, booking tickets or making payments on behalfof passengers.
3.11 Ground Handling Agent: Refers to an enterprise that is lawfully established and signs the ground handlingagreement with the carrier to engage in ground handling business of public air transport in the airports.
Authorized Ground Handling Agent of Spring Airlines refers to a ground handling agent that provides services
within Spring Airlines' scope of authorization according to Spring Airlines' commission.
3.12 Passenger: Refers to anyone Spring Airlines allows him/her to take on its plane besides the flight crew.
3.13 Group Passenger: Refers to a passenger who is a member of a group of 10 or more people sharing the sameroute, date of flight, flight and cabin class and paying group ticket fare.
3.14 Child Passenger: Refers to anyone who is at the age of 2 or more but under the age of 12 as of the day
when the carriage begins.
3.15 Infant Passenger: Refers to anyone who is 14 days or older but under the age of 2 as of the day when the
carriage begins.
3.16 Seat Reservation: Refers to reservation for seats, cabin classes or baggage weight and volume booked bypassengers.
3.17 Booking Class: Refers to class that is determined by passenger type, ticket discount, available services, andchange/refund policies, and defined using a capital letter from A-Z, or a number from 0-9 or their combination(e.g. M or P1).
3.18 Main Class: Equivalent to booking class.
3.19 Sub-class: Used to define differences within a Main Class. The passenger services and change/refund
policies are the same, regardless of the Sub-class. The Sub-class is defined by the last letter in the class code (if2there is only one letter, there is no Sub-class). For example, if the booking class is MA, the Sub-class is A, andthe passenger services/change and refund policies for class M apply.
3.20 Flight: Refers to flight operated according to scheduled air route, date and time by aircraft.
3.21 Passenger’s Reservation Sheet: Refers to the business document that passengers need to fill out when theypurchase tickets at the Spring Airlines ticket office to handle their reservation.
3.22 Valid Identity Document: Refers to the identity certificate that passengers need to present while they arepurchasing their tickets and checking in per the request of government authorities. Such documents include thefollowing types:
3.22.1 Residents of Chinese Mainland: Resident identification stub, temporary identification stub, passport,
Exit-Entry Permit for Travelling to and from Taiwan, Exit-Entry Permit for Travelling to and from Hong Kongand Macao, military identification, compulsory serviceman identification, sergeant identification, armed police
officer identification, armed police soldier identification, and seaman’s card.
3.22.2 Residents of Hong Kong, Macao and Taiwan: Mainland Travel Permit for Hong Kong and Macau
Residents, Mainland Travel Permit for Taiwan Residents or Residence Permit for Hong Kong, Macao andTaiwan residents.
3.22.3 Foreign Passengers: Passport, Foreign Permanent Residence Permit or Foreign Permanent Resident ID
Card, etc.
3.22.4 Travel permit of the People's Republic of China and other valid identity documents stipulated by the Civil
Aviation Administration.
3.22.5 Valid identity documents of Chinese mainland residents under 16, including birth certificates, household
register, student card or identity certificate issued by the public security department where the residence isregistered.
3.23 Passenger Ticket: A kind of transport document.
3.24 Electronic Ticket: Refer to the valid transport document in electronic form that is sold by a carrier or its
authorized sales agents and entitles passengers the right to travel.
3.25 Air Transport E-Ticket Itinerary: Refers to the payment voucher or reimbursement voucher issued by acarrier and its authorized sales agents while passengers are booking their electronic tickets. It also serves as areminder of passenger’s itinerary. Passengers may obtain air transport e-ticket itineraries for free during theservice hours of Spring Airlines' sales department or ticketing counters at the airports; where express delivery is
required, the corresponding fee shall be borne by the passenger.
3.26 Connecting Flight: Refers to two or more flights listed in a single carriage contract, excluding return
flights.
3.27 Return Flight: Refers to passenger tickets that take passengers from one place to another and back to theplace of departure via the original route.
3.28 Regular Fare: Refers to the highest fare for economy class published by the carrier that is applicable toregular adult passenger, usually referred to as a full fare ticket. It is subject to the rules at the time when any
change has been made to the price control method.
3.29 Special Fare: Refers to other fare lower than regular fare that comes with certain restrictions for use.
3.30 Overbooking: Refers to the circumstance where the number of seats booked for any flight is more than thenumber of seats actually allowed to be sold, in order to avoid spare seats.
3.31 No-show: Refers to the circumstance where passengers fail to check in by the time specified or fail to board
the plane because their identity documents are not in compliance with relevant rules.
3.32 Missing Flight: Refers to the circumstance where passengers fail to catch their flights after checking in at
the airport of departure or at any scheduled stop.
33.33 Taking Wrong Flight: Refers to the circumstance where the flight taken by any passenger is not the flightspecified on his or her passenger ticket.
3.34 Baggage: Refers to any necessary or proper items and other personal belongings that passengers take withthem to wear, use, or for comfort or convenience, including passengers' checked and unchecked baggage.
3.35 Checked Baggage: Refers to the baggage that's been issued a baggage ticket and handed over by thepassenger to the carrier to tend and transport.
3.36 Unchecked Baggage: Refers to baggage and carry-on items that passengers take into the cabin and lookafter by themselves with the carrier’s consent, within the specified variety, quantity, weight and volume.
3.37 Baggage Ticket: Refers to the part in the passenger ticket that's related to passenger's checked baggage,
which can be used as a baggage transport certificate.
3.38 Baggage Tag: Refers to the identification tag with number, airport of departure, and airport of destination
indicated on it and tied to or stuck to corresponding checked baggage.
3.39 Time of Departure: Refers to the time when the aircraft door is closed after passengers board the flight..
3.40 Cut-Off Time for Check-In: Refers to the latest time that the airline company specifies when passengers
should finish all of their check-in formalities and collect their boarding passes.
3.41 Scheduled Stop: Refers to the place of stop that’s listed on the passenger's route besides the place of
departure and place of destination.
3.42 Stopover: Refers to the stop at a certain place during the journey purposely scheduled by the passenger
under the carrier's prior consent when he or she is travelling from the place of departure to the place ofdestination.
3.43 Transfer: Refers to the circumstance where passengers transfer to another flight run by the same carrier orother carrier in the middle of their journey while they are travelling from the place of departure to the place ofdestination.
3.44 Force Majeure: Refers to unforeseeable, inevitable and uncontrollable circumstances.
3.45 Passenger Ticket Change: Refers to the reschedule of tickets, change of cabin class and othercircumstances.
3.46 Voluntary Refund: Refers to a refund requested by the passenger for his or her own reasons.
3.47 Involuntary Refund: Refers to the circumstances where the passenger requests to refund due tocancellation, delay, advance of flight, change of route, change of cabin class, or the carrier's inability to run theoriginal flight.
3.48 Voluntary Passenger Ticket Change or Voluntary Change: Refers to the change of ticket requested by thepassenger for his or her own reasons.
3.49 Involuntary Passenger Ticket Change: Refers to the circumstances where the passenger requests to change
the ticket due to cancellation, delay, advance of flight, change of route, change of cabin class, or the carrier's
inability to run the original flight.
3.50 Change Fee: Refers to the fee charged by Spring Airlines according to the ticket rules for passengers
requesting to change their original travel plan, including flight, date, etc.
3.51 Fare Difference: Refers to the difference between the original fare and the new one when a passenger
requests a voluntary change from low fare to high.
3.52 Refund Fee: Refers to the fee charged by Spring Airlines according to the ticket rules for passengers
requesting to cancel their original travel plan.
3.53 Carrier’s Reasons: Refers to the reasons that are attributable to the carrier, such as improper maintenanceby air crew, improper flight arrangement, business or crew negligence, etc. However, unforeseeable,
uncontrollable or unavoidable events are not deemed as the carrier’s reasons, including sudden aircraft4malfunction due to unexpected circumstances such as bird strikes, sudden changes in flights due to militaryactivities or government orders, and service suspension due to reasons of a third party such as embargoes, airtraffic control, airports, fuel supply or information systems. Any act or omission out of act of rescue orhumanitarian reasons that may harm passengers shall not be deemed as the carrier’s reasons as well. Unlessotherwise stated, the carrier’s reasons mentioned herein refer to Spring Airlines’ reasons.
3.54 Non-Carrier’s Reasons: Refers to other reasons not related to the carrier, including weather, emergencies,
air traffic control, security, passengers and other factors.
3.55 Code Sharing Flight: Refers to a flight in which one or more airlines have agreed to use their respective
codes on the flights of another airline.
3.56 Special Drawing Rights: Refers to the special drawing rights specified by the International Monetary Fund.
3.57 Freight Rates: Refers to the fares, fees and associated carriage conditions published by the airline. If
necessary, approval from the authorities shall be obtained.
3.58 "Preferential Class" and "Preferred Class": Refers to Spring Airlines' ticket products.
3.59 SpringPlus Class: Refers to one of the ticket product categories provided by Spring Airlines.
3.60 Spring Airlines’ Direct Sales Channels: Including its direct ticket offices, customer service hotline 95524,
and official online channels (official website, mobile website, mobile client APP, WeChat official account,mini-program).
Chapter II Special Conditions of Carriage
Article 4 Restriction on Carriage
4.1 Passengers who need special care and can only be transported under certain conditions due to their physicalor mental conditions, including unaccompanied minors, infants, sick and disabled passengers, pregnant women,
the blind, deaf-mute, criminals or suspects and so forth. Only when Spring Airlines’ air transport rules are met
can such passengers be transported under Spring Airlines’ prior consent and special arrangement as occasion
requires. Consult the Instructions on Carriage of Special Passengers of Spring Airlines for relevant transport
rules and conditions mentioned above.
4.2 Conditions of Carriage for children and infants
4.2.1 Children and infants under 5 must be accompanied by adults over 18 with full capacity for civil conduct.
4.2.2 Children aged at 5-12 who fly alone must apply with Spring Airlines for the flight procedures forunaccompanied children, and can only purchase tickets with the consent of Spring Airlines.
4.2.3 Spring Airlines does not carry infants less than 14 days old or premature infants less than 90 days old.
4.2.4 The above age is calculated by the date of flight.
4.3 Number of Restricted Passengers: For safety concerns, Spring Airlines sets a limit on the number ofpassengers for every flight based on aircraft model. The upper limit for the number of restricted passengers on
Airbus A320/A321 is 5.
Article 5 Refusal of Carriage
Spring Airlines may refuse to transport for safety concerns or based on reasonable judgment in any of thefollowing circumstances:
5.1 Passengers who are prohibited from being transported according to the relevant national regulations.
5.2 Passengers who refuse to go through security check.
5.3 Passengers who fail to present a valid travel document or whose travel document presented at check-in isinconsistent with that used for ticket purchasing.
5.4 The passengers' behavior, age, mental or physical condition is not suitable for air travel, including:5

(a) Passengers who are not conscious or unable to restrain themselves due to physical discomfort during checkin;(b) Passengers who are intoxicated with alcohol, narcotics, or drugs resulting in a loss of self-control that clearlybrings displeasure or disgust to other passengers during air travel;(c) Passengers who are not fit for the flight due to injury or illness according to the judgment of the check-in
agent;(d) Pregnant women whose gestational weeks cannot be confirmed or who are judged unfit to fly by the checkin agent;(e) Infants less than 14 days old and preterm infants less than 90 days old, as well as the guardians who travels
with the infants;
5.5 All the losses caused by the delay of the travel by the passengers who request to carry the articles prohibitedfrom carriage as stipulated by the state (articles restricted from carriage as stipulated by the state, dangerous
articles, abnormal articles and other articles that easily stain the aircraft) after the persuasion shall be borne by
the passengers themselves.
5.6 Controlled Knives: Military and police weapons and implements transported without the approval of the
public security organs or the consent of the carrier. The passenger shall be responsible for all the losses causedby the delay in travel and shall be held legally liable.
5.7 Off-odor Articles/Corrupt Articles: The passenger shall be responsible for all the losses caused thereby.
5.8 Passengers who refuse to pay for excess baggage: The passenger shall be responsible for all the losses
caused thereby.
5.9 Baggage that has not gone through security check.
5.10 Passengers in violation of agreement: Any passenger who has not paid the applicable fare, charges andtaxes or has not accepted the payment by credit with the company or the carrier concerned shall make up theinsufficient fare or taxes.
5.11 Passengers not suitable for emergency exit seats: The company may disallow or refuse to continue thecarriage of such passenger who does not comply with the notification requirements indicated in the company's
procedures, provided that the company has established procedures for the speedy transfer of such passenger tothe exit by other personnel in the event of emergencies, including reasonable notification requirements.
5.12 Other circumstances stipulated by the state.
5.13 In addition to the preceding paragraphs, the company has the right to refuse to transport passengers whose
behavior may endanger flight safety or public order.
Article 6 Arrangements for rejected passengers
Spring Airlines will arrange the rejected passengers according to the following rules:
6.1 Tickets of passengers who fall under the circumstance described in Paragraph 5.4, Article 5 hereof will behandled as involuntary refund described in these Terms.
6.2 Unless otherwise stipulated by the state, tickets of passengers who fall under the circumstance described inother paragraphs of Article 5 hereof will be handled as voluntary change or refund described in these Terms.
6.3 Unless otherwise stipulated by the state, the carrier shall promptly provide written explanation to thepassenger who has purchased the ticket but is refused due to the reasons described in Article 5 hereof.
Chapter III Passenger Tickets
Article 7 General Provisions

67.1 Passenger tickets are the preliminary evidence for the formation of carriage contract between Spring Airlines
and the passenger specified on the passenger tickets. Passenger tickets are automatically generated and stored aselectronic records in Spring Airlines' computer system.
7.2 After the passenger provides the information needed and is accepted by Spring Airlines, the reservation isestablished; once the payment is made, Spring Airlines' computer system will record the information andgenerate an electronic record, and the carriage contract takes effective. Unless there is evidence to the contrary,
the aforesaid carriage contract shall come into force at the time when the passenger ticket is issued.
7.3 Passenger ticket is nominative. Only the passenger named on the ticket has the right to request for carriage
service.
7.4 Passenger tickets are non-transferrable, unless otherwise stipulated by Spring Airlines.
7.5 Passengers may apply for the issuance of itinerary as reimbursement voucher and as evidence of thepassenger ticket.
7.6 Requirements for Using Passenger Tickets
7.6.1 Passenger holding an electronic ticket may not be checked in unless he or she shows the same valid ID
used at the time of booking.
7.6.2 Connecting tickets must be used in order starting from the place of departure per the route listed on thepassenger ticket.
7.6.3 Passengers must use the tickets in line with the flight information listed on the ticket, and abide by thecheck-in procedures, boarding procedures and on-board behavior requirements.
Article 8 Ticket Validity
8.1 The passenger ticket shall be valid for one year from the date of actual departure; all the unused tickets arevalid for one year from the date of issuance. The validity period of a changed ticket shall be calculated
according to the date of original issuance or the actual date of departure.
8.2 Ticket validity starts as of the day the journey begins or zero o'clock the day after the passenger tickets areissued to zero o'clock the day after the expiration date.
Article 9 Loss of E-ticket Itinerary
9.1 Loss of Itinerary
9.1.1 In the event that the e-ticket itinerary is lost or damaged, the passenger who needs to apply for a refund
should report the loss to Spring Airlines in writing.
9.1.2 Passengers need to present their valid IDs when reporting their loss; if the applicant is not the passenger
himself or herself, valid IDs of both the passenger and the applicant, other materials and certificates required by
Spring Airlines as well as a written application must be presented.
9.1.3 In the event that the passenger lost the itinerary, and the printed itinerary was lost due to the passenger's
reason, it can’t be re-printed according to the Administrative Measures for Airline E-ticket Itinerary. If thepassenger loses the e-ticket itinerary, he or she does not have to re-purchase the ticket and may complete his or
her journey with a valid ID.
9.1.4 Passengers shall contact Spring Airlines again for a refund and pay the corresponding refund fee within 7
working days to 3 months after submitting the refund application.
9.2 Termination of Ticket Loss
9.2.1 Any passenger who finds the original copy of his or her itinerary within the period of validity after
reporting his or her loss and having not refunded may go to Spring Airlines' ticket office or contact its customer
service for termination of ticket loss and handle the refund procedure after returning the itinerary.

7

Chapter IV Ticket Price & Taxes
Article 10 Applicability of Ticket Price
10.1 Ticket Price
10.1.1 The ticket price only applies to the carriage by air from the airport of departure to the airport ofdestination. It doesn't cover the surface transport between the airport and downtown or between airports.
10.1.2 Ticket price is the applicable price on the day any passenger purchases his or her ticket. After the ticket issold, the fare shall not be changed even if the ticket price has been adjusted.
10.1.3 Special fare ticket holders should follow various conditions that come with such special fare.
10.2 Taxes and Fees
10.2.1 Taxes and fees charged by the government or relevant authorities as well as fees that the airport operator
or carrier charges upon approval of the government or relevant authorities are not included in passenger ticket
price. Such taxes or fees shall be paid by passengers.
10.2.2 Fuel surcharges and the Civil Aviation Development Fund are published and charged by the carrier inaccordance with national regulations.
10.2.3 Spring Airlines will inform passengers of the taxes and fees included in the ticket price while they arepurchasing tickets. Taxes and fees will be generally collected according to the taxes and fees released at the timeof ticket purchasing and, unless otherwise required, taxes and fees collected will remain unchanged after the saleof the passenger ticket in the event of adjustments to taxes and fees.
Article 11 Special Fare11.1 Disabled veterans and the people's police officers who are disabled while on duty and disabled fire andrescue members may purchase tickets at 50% of the regular adult fare for the same domestic flight of Spring
Airlines by showing their Disabled Veteran's Certificate of the People's Republic of China and Disabled Police
Certificate of the People's Republic of China and Certificate of Disabled Members of National Fire and Rescue
Force respectively. Disabled veterans, people's police officers, and fire fighters are allowed to purchase thepassenger tickets at other fares, but they shall comply with corresponding use conditions.
11.2 Children Fare11.2.1 The fare for children on domestic flights carried by Spring Airlines will be 50% of the adult fare if theadult fare is equal to or higher than 50% of the regular fare. If the adult fare is less than 50% of the regular fare,the children fare can be kept in line with the adult fare and there will be a seat for the children.
11.2.2 Children are charged 75% of the adult fare on international and regional flights carried by Spring
Airlines, with seats provided.
11.3 Infant Fare11.3.1 The fare for infants on domestic flights carried by Spring Airlines is charged at 10% of the regular adultfare, and there's no separate seat for infants.
11.3.2 The fare for infants on the international and regional flights carried by Spring Airlines shall be charged
according to the applicable rate published by Spring Airlines, and seats will not be provided.
11.3.3 You may purchase a child ticket if your infant needs a separate seat. Each adult passenger may not carry
more than two infants and is allowed to take one baby for free and the extra infants will be charged children
fare.
11.4 The fare for passenger using stretcher/oxygen: The price is comprised of two parts, the ticket fare and thesurcharge for stretcher/oxygen cylinder. Stretcher passengers are not charged for the use of stretchers, while foruse of oxygen, passengers are charged according to the number of oxygen cylinders used:8

(1) Ticket fare: Refer to the regular adult fare in economy class; special fares or discounts (except for children)
are inapplicable.
(2) Surcharge for stretcher/oxygen use: For the segment(s) where a stretcher is used, the passenger has to pay forthe seats occupied by the stretcher, at 100% of the regular adult fare in economy class; for a passenger using
oxygen, he or she shall pay a surcharge based on the number of oxygen cylinders used.
(3) For companions of the passengers using stretcher/oxygen, separate tickets shall be purchased at class fares
published for sale.
11.5 For passengers who purchase tickets with special offers provided through Spring Airlines’ direct sales
channels, the applicable conditions shall be subject to the rules published by Spring Airlines.
11.6 Group fare ticket holders should follow Spring Airlines' special rules.
11.7 Special fare tickets may come with conditions that restrict or waive passengers' right to endorse, change or
return their tickets. Passengers are encouraged to choose fare that suits their needs.
Article 12 Payment of Ticket Fare12.1 Passenger should pay for his or her ticket in the currency and mode required by the state. Unless thepassenger has reached any agreement with Spring Airlines, all ticket fares should be paid in cash.
12.2 Under the circumstance where the fare collected is inconsistent with the applicable fare or where there’s
mistake in the calculation, relevant passenger should make up the shortage or Spring Airlines should return theovercharge to the passenger in accordance with Spring Airlines' air transport rules.
12.3 Generally speaking, the fare, taxes and fees should be paid in the currency of the place where the tickets areissued.
12.4 Spring Airlines may decide to accept other currencies by itself for reasons such as the currency of the place
where the tickets are issued can’t be exchanged. Under the circumstance that passengers try to pay for the tickets
with currency other than the published currency, they should first convert the price with exchange rateestablished by the carrier.
12.5 Spring Airlines shall not be liable for any fraud or other losses suffered under the conditions that the tickets
are not purchased from Spring Airlines’ direct sales channels or authorized agents.
Chapter V Seat Reservation and Ticket Purchasing
Article 13 Seat Reservation
13.1 Spring Airlines should provide seats according to the ticket products that the passengers booked.
13.2 Where some ticket products or cabins contain rules that restrict or deny passengers’ right to change orcancel their seat reservations, any change or cancellation of seat reservation made by passengers should be inaccordance with such rules. Please refer to relevant fare rules for specific conditions on ticket price.
13.3 Passengers who plan to take flights carried by Spring Airlines shall book seats with Spring Airlines or its
sales agents. Only when the passenger submits relevant information and certificates in accordance with theprocedures specified by Spring Airlines, the request for taking a specific flight are accepted by Spring Airlines,
and the ticket fare is paid within the time limit, can the seat be considered to have been reserved.
13.4 Passengers must provide accurate and complete personal information (such as valid identity information,
address, phone number, etc.) to Spring Airlines for seat reservation and service arrangements, and bear all
consequences arising from the inaccurate information provided. The personal information is used for booking
seats, purchasing tickets and arranging related carriage services. Meanwhile, passengers authorize Spring
Airlines to keep their personal information and pass such information on to government departments or partners
required for Spring Airlines to complete carriage or other services, including airports, other relevant carriers orproviders of relevant services. The details can be found in the Privacy Policy published by Spring Airlines.
913.5 Spring Airlines may specify the time limit for seat reservation based on its actual operation and may
temporarily stop accepting reservation for any flight if necessary.
13.6 Spring Airlines shall have the right to make priority arrangements for VIP passengers, emergency rescue
passengers and passengers recognized by Spring Airlines who need priority arrangement.
13.7 Group passengers should pay for their tickets within the specified or previously agreed time limit after
making their seat reservations; otherwise Spring Airlines won't reserve the seats for them.
13.8 Airline and its sales agents have the responsibility to inform passengers who purchased the code sharing
flight ticket about the nature of the flight, the contracting carrier and the actual carrier during seat reservationand ticket purchasing.
13.9 Spring Airlines will actively inform the passengers if it needs the passengers to reconfirm the seats they
have booked for their onward flight and return flight run by Spring Airlines within a given time. However,passengers should learn about the seats of any other carrier relating to their trip before confirming the requests.
If reconfirmation is necessary, passengers should go through the seat reconfirmation procedures with the carrier
whose code is specified on passenger tickets.
13.10 In order to maintain national security and public safety and to facilitate the entry and exit of flights andthe passengers, CAAC requires airlines to provide passenger reservation records in accordance with Chinese
laws and regulations, and will share such records with relevant units or departments within and outside China
when necessary. Passengers can obtain more information from the official CAAC website.
Article 14 Ticket Purchasing
14.1 Passengers may consult and purchase tickets from Spring Airlines’ direct sales channels or its authorized
sales agents.
14.2 Passengers should use the same documents for purchasing tickets and checking in. Passengers must fill out
the Seat Reservation Form when they are purchasing tickets from ticket offices owned by Spring Airlines orticket offices of Spring Airlines' authorized sales agents.
14.3 Valid ID documents should be provided while purchasing child or infant tickets.
14.4 Passengers under restricted transport should provide Spring Airlines with relevant evidence and may notpurchase any ticket without Spring Airlines' consent.
14.5 There should be clear information on passenger services during flight delay and cancellation in various
ticket booking links such as Spring Airlines' ticket offices or websites.
14.6 Spring Airlines "Preferential Class" air tickets can only be purchased by Spring Airlines members. If
passengers purchase the tickets on Spring Airlines' partner platform, they need to read and agree to Spring
Airlines’ User Service Agreement (for details, refer to https://www.ch.com/reg-rule) and Privacy Policy (fordetails, refer to https://www.ch.com/privacy) before they can register as a member and purchase the product.
14.7 Passengers using international cred it cards on Spring Airlines' official website will be charged atransaction fee, and the final payment will be calculated at the exchange rate from the credit card company andthe related service rules. The local currency amounts displayed on the official website are for reference only.
Transaction fees of international credit card are not refundable upon ticket refund in accordance withinternational credit card transaction practices.
Chapter VI Passenger Ticket Overbooking
Article 15 General Provisions
15.1 In order to meet the travel demands of more passengers, Spring Airlines may oversell certain flights thatare likely to have spare seats so that more passengers can catch their desired flights.
1015.2 We will appropriately control the proportion of overbooked flights under full consideration of airline, flightfrequency, time, aircraft type, and connecting flights, to minimize the occurrence of passengers being denied
boarding due to overbooking.
15.3 If the number of passengers taking the flight exceeds the number of seats available due to overbooking, we
will first consult the passengers who are willing to take the subsequent flight or cancel their trip according to thevolunteer soliciting procedures. Under the circumstance where there are not enough volunteers, Spring Airlines
will deny some passengers the right to board the plane in order of check-in time, except for the passengers whomeet the priority boarding rules. We can issue you a certificate of trip cancelation due to overbooking.
Article 16 Volunteer Soliciting Procedures and Priority Boarding Rules
16.1 In the case of overbooking, Spring Airlines will, before the departure of the flight, release the overbooking
information via telephone, text message, or on-site consultation, solicit passengers who voluntarily cancel theirtrip, and inform them of the relevant compensation and service standards.
16.2 Priority Boarding Rules:(1). Passengers traveling on urgent state business, including accompanying passengers;(2). Staff of the Organ Procurement Organization (OPO) carrying human donor organ;(3). Passengers with special service needs (the elderly, weak, sick, disabled, pregnant passengers, and children
unaccompanied by an adult) and their necessary accompanying passengers agreed by Spring Airlines andarranged in advance;(4). Military personnel in active service, police, and fire and rescue personnel with valid identity documents;(5). Group passengers;(6). Passengers with a confirmed seat on a connecting flight with a short connection time;(7). Passengers with proof of an urgent need to travel (e.g. passengers whose visa is about to expire).
Article 17 Compensation Rules for Overbooking and Change/Refund
17.1 Spring Airlines will compensate passengers who fail to take the original flight due to overbooking in thefollowing ways:
17.1.1 Cancelation compensation: Passengers who wish to cancel their ticket will receive RMB 200 yuan forcompensation, and the cancellation fee will not apply.
17.1.2 Change compensation: A financial compensation will be provided according to the waiting time for thechange of the subsequent flight, and the details of the compensation are as follows:(1) Subsequent flight departure in less than 2 hours: RMB 200 yuan;(2) Subsequent flight departure in 2 (inclusive) – 4 hours (exclusive): RMB 400 yuan;(3) Subsequent flight departure in more than 4 hours (inclusive): RMB 600 yuan.
17.2 Passengers who choose to refund their tickets will be handled as involuntary refunds and will not becharged refund fees; passengers who choose to take Spring Airlines' subsequent flight will be handled asvoluntary refunds and will not be charged a change fee.
17.3 Under the circumstance where Spring Airlines is unable to provide any flight that departs on the same day,after getting the passengers' consent, Spring Airlines may endorse them to another carrier's flight that departs on
the same day and the endorsement fee of Economy Class shall be borne by Spring Airlines. Any extra fee inexcess of economy class shall be borne by the passenger himself.
17.4 In the case of overbooking of connecting flights, cash compensation is available for oversold segments
according to the above-mentioned rules. Services such as refund and free change may be arranged for thefollow-up segments according to the passengers' itinerary.
17.5 When a passenger is notified of an over-booking upon arrival at the airport and the passenger chooses to11change or rebook and waits for a subsequent flight over 4 hours (inclusive) later than the original flight, thepassenger may be provided with free accommodation; if accommodation services are not available locally, an
accommodation allowance of up to RMB 200 may be provided.
Chapter VII Flight Schedule, Flight Delay and Cancellation
Article 18 Flight Schedule
18.1 The flight time or aircraft model displayed in the flight schedule or elsewhere is the estimated time andmodel, not the determined one. The flight time or aircraft model is not a constituent part of the contract ofcarriage between Spring Airlines and passengers.
18.2 Spring Airlines will try its best to transport its passengers and baggage according to the flight schedule thatis published as of the day the travel begins. Before accepting passengers’ bookings, Spring Airlines will inform
passengers of the flight schedule valid at the time of booking and indicate it on passenger tickets.
18.3 After passenger tickets are sold, Spring Airlines may change the flight schedule at its discretion. In thiscase, Spring Airlines will inform passengers of the change of flight schedule through the contact details they leftwhen booking. Spring Airlines shall not be liable for any failure to contact the passenger due to the wrong
contact details. Where the passenger does not accept such change, and Spring Airlines cannot arrange alternative
flights he or she accepts, the passenger may apply for a refund as per Article 25 “Involuntary Refund”. In caseof an involuntary change, if the passenger requests a change or refund due to his or her reasons after confirming
an alternative flight, the request shall be deemed a voluntary change or refund and handled in accordance withapplicable rules.
18.4 Spring Airlines shall not be held liable for any mistake or omission in the flight schedule or other publishedflight timetables when such mistake or omission is timely corrected. The interpretations of the departure, arrivaltime, date, or flight released by Spring Airlines on its official website, APP, or any other third-party platform areonly for the reference of passengers.
Article 19 Flight Delay & Cancellation
19.1 Unless otherwise specified in the Conventions, in the event of flight cancellation, delay, advance, flightchange, or failure of Spring Airlines to operate the original flight, Spring Airlines will consider the reasonableneeds of passengers and take one of the following measures:
19.1.1 Arrange Spring Airlines flights with available seats for passengers at no extra charge as per rules inParagraph 21.1.1 hereof;
19.1.2 Handle the requests for refund as per rules in Article 25 "Involuntary Refunds".
19.2 In the case of any of the circumstances described in 19.1, the remedial measures listed in 19.1.1 to 19.1.2
are all of the measures passengers may choose from. Unless otherwise specified in the Conventions, Spring
Airlines shall no longer shoulder any other responsibility for the passengers.
19.3 Under any of the following circumstances, Spring Airlines may change the aircraft model or air route orcancel, interrupt, change, delay or postpone any flight without giving prior notice:
19.3.1 In order to comply with the laws and other relevant regulations of the People's Republic of China or
relevant countries during the carriage;
19.3.2 In order to ensure flight safety;
19.3.3 Other reasons that Spring Airlines cannot control or foresee.
19.4 In case the flight is delayed, advanced, adjusted, or cancelled after the passenger voluntarily changes orrefunds the ticket, the refund or change service fee already charged will not be refunded.

12

19.5 In the case of delay, advance, time adjustment or cancellation of a single segment of a connecting flight,
the segment may be handled in accordance with the provisions of Article 21 "Involuntary Change" or Article 25"Involuntary Refund" of these Terms. If the delay, advance, time adjustment, or cancellation of one segment of
a connecting flight results in the inability of the other segment to connect normally, passengers may apply for an
involuntary change or involuntary refund of tickets for both segments.
19.6 Services for passengers whose flights are delayed or cancelled
Spring Airlines should provide services for passengers whose flights got delayed or canceled according to
Articles 66, 67, 68, 69 and 70 hereof respectively.
19.7 The term "delay" in this condition refers to the situation where the actual departure time of the flight ismore than 15 minutes later than the planned departure time.
Chapter VIII Passenger Ticket Change
Article 20 General Provisions
20.1 Passenger ticket change is composed of voluntary change and involuntary change of passenger tickets.
20.2 The passenger's request for change should be made within the validity period of the ticket, and Spring
Airlines will not handle the request after the expiration.
20.3 After ticket change, the validity of the ticket shall be calculated according to the date of issuance of theoriginal ticket or the actual date of departure.
Article 21 Involuntary Change
21.1 Any change of flight and date applied for by the passenger due to one of the circumstances listed in
Paragraph 19.1 of these Terms shall be deemed as an involuntary change and shall be handled as follows:
21.1.1 Arrange previous or subsequent flights with available seats for affected passengers within 10 days aroundthe due date (including the same day) in priority. If the passenger needs to change to a flight that is over 10 days
prior to or after the original flight, the change shall be handled voluntarily in accordance with the rules of"voluntary change" hereof. If there are no available seats on the same Spring Airlines flight within 10 days
before and after the original flight, the nearest available Spring Airlines flight shall be provided free of charge.
Besides, the free change may only be used for once.
21.1.2 Change the voyage listed on the original tickets and carry the passengers to their destination or scheduled
stops on Spring Airlines' flights. In the case of passengers' change of flight due to reasons other than Spring
Airlines, the difference in ticket price and excess baggage fee will be refunded (without payment for any
deficiency), but the extra tax difference, ground transport fees, and other service fees resulting therefrom shallbe borne by the passengers. In the case of passengers' change of flight due to Spring Airlines’ reasons, thedifference in ticket price, excess baggage fee, and other service fees will be refunded (without payment for any
deficiency).
Article 22 Voluntary Changes
22.1 Under the circumstance where any passenger voluntarily changes his or her flight and date after purchasing
the ticket, unless it's otherwise specified in Paragraphs 22.2, 22.3, 22.4, and 22.5 in the article hereof, Spring
Airlines and its authorized sales agent shall handle it in accordance with the current voluntary change rules ofSpring Airlines under the condition that the flight has available seats and the time permits according to thecarriage rules of Spring Airlines, and the difference of ticket price and other related fees resulting therefrom
shall be borne by the passengers.
22.2 Disabled veterans and the people's police officers who are disabled while on duty and disabled fire andrescue members who have booked a ticket with a 50% discount on regular adult fare by presenting the Disabled13

Veteran's Certificate of the People's Republic of China, the Disabled Police Certificate of the People's Republicof China, and the Certificate of Disabled Members of National Fire and Rescue Force may change their tickets
for free. For such passengers described above who have booked a discounted ticket in other class cabins as
published by Spring Airlines, ticket change shall be handled as per the rules applicable to corresponding classcabins.
22.3 Infant passengers who do not occupy a seat and have booked a ticket with a 10% discount on regular adultfare may change their tickets for free.
22.4 For child passengers who have booked a ticket with a 50% discount on regular adult fare, ticket change
shall be handled as per the rules applicable to the cabin Y in Regular Class; for child passengers who havebooked a ticket in other class cabins, a change fee must be paid according to the rules applicable to adult tickets.
22.5 Unless otherwise specified by Spring Airlines on specific products, passengers holding group tickets shallchange their tickets as per the rules applicable to corresponding class cabins.
22.6 Where a change is made from a low fare to a high one, the passenger shall pay for the difference and achange fee required by applicable fare conditions; where a change is made from a high fare to a low one, theoriginal ticket shall be cancelled as per rules on voluntary refund, and then the passenger should purchase a newticket per the changed cabin or fare.
22.7 Unless otherwise specified for the fare, change fees and the fare difference are calculated based on the priceindicated on the passenger ticket.
Article 23 Carrier and Route Change
23.1 Passengers who intend to change their carriers voluntarily after purchasing their tickets will be handled asvoluntary refunds described in these Terms. Passengers who intend to change their carriers due to any of thereasons listed in Article 21.2 and 21.3 hereof will be handled as involuntary refunds described in these Terms.
23.2 Passengers who voluntarily request a change of route after ticket purchasing will be subject to the voluntary
refund rules.
Chapter IX Refunds
Article 24 General Provisions
24.1 Refunds include voluntary refunds and involuntary refunds.
24.2 Passengers who request for refunds because they voluntarily intend to change their travel arrangement shallbe handled according to the voluntary refund rules in this chapter.
24.3 Passengers should request for refund within the validity period of the ticket, and Spring Airlines will nothandle overdue requests. Passengers who have printed the air transport e-ticket itinerary must return the original
e-ticket itinerary to Spring Airlines before they can apply for a refund.
24.4 Passengers who pay by international credit card should apply for a refund within 180 days after purchasing
tickets. In the event the time limit is exceeded, the company will not be able to refund in the original currency of
payment. Passengers’ refund requests will be processed through bank channels.
Article 25 Involuntary Refunds
25.1 Involuntary refunds shall be subject to the following rules:
25.1.1 If the ticket is unused, the ticket fare and taxes paid will be refunded in full without a refund fee;
25.1.2 If the ticket has been partially used, the amount to be refunded equals the ticket fare paid by thepassenger minus the fare of the used segment, at the same discount rate as that applicable to the original farepaid; The remaining portion of the ticket price shall be refunded to the passenger, provided that it shall not be
more than the full fare paid for the original ticket.
1425.2 Under the circumstance where a flight lands in an unscheduled stop, and a passenger requests for a refund,the amount of the ticket from landing stop to arrival stop shall be refunded according to the discount or cabinclass of the original ticket, but no more than the original fare paid, and no refund fee will be charged. The
applicable courier fare from landing stop to arrival stop shall be referred to in priority. Where there is no public
fare between the two stops, the refund shall be subject to the hard-seat price between the stops.
25.3 After a passenger voluntarily changes his or her flight and pays a change fee and the fare difference, in caseof irregularities of the changed flight, and the passenger requests for a refund, which meets the conditions for an
involuntary refund, the fare and taxes will be refunded in full, but the paid change fee will not be returned.
Article 26 Voluntary Refunds
26.1 Unless otherwise specified in Paragraph 26.2, 26.3, 26.4, 26.5, 26.7 and 26.8 in the article hereof, thevoluntary refund of passengers shall be handled according to the current voluntary refund rules of Spring
Airlines:
26.1.1 If the passenger tickets are unused, the refund will be equivalent to the remainder after reasonable refund
fee has been taken out of the ticket price paid.
26.1.2 Under the circumstance that passengers who hold special fare tickets demand refunds and such special
fare has special rules for refunds, it shall be handled according to such rules.
26.2 Disabled veterans and the people's police officers who are disabled while on duty and disabled fire andrescue members who have booked a ticket with a 50% discount on regular adult fare by presenting the Disabled
Veteran's Certificate of the People's Republic of China, the Disabled Police Certificate of the People's Republicof China, and the Certificate of Disabled Members of National Fire and Rescue Force may refund their tickets
for free. For such passengers described above who have booked a discounted ticket in other class cabins as
published by Spring Airlines, ticket refund shall be handled as per the rules applicable to corresponding classcabins.
26.3 Infant passengers who do not occupy a seat and have booked a ticket with a 10% discount on regular adultfare may refund their tickets for free.
26.4 For child passengers who have booked a ticket with a 50% discount on regular adult fare, ticket refund
shall be handled as per the rules applicable to the cabin Y in Regular Class; for child passengers who havebooked a ticket in other class cabins, a refund fee must be paid according to the rules applicable to adult tickets.
26.5 Refund due to Illness
26.5.1 Passengers who request for refund due to illness after ticket purchasing must submit to Spring Airlines
before the stipulated departure time of the flight the diagnosis proof (including medical certificate and medical
record) issued and stamped by medical institutions, together with the original medical invoice or the original
electronic version (including electronic invoices) issued by the medical unit with an amount of more than RMB
200 yuan printed by the hospital computer and the their ID, and the passengers will not be charged refund fee.
Such passengers should be photographed together with the above materials while holding them in their hands
one by one, and then provide all the documents to Spring Airlines before the scheduled departure time of theflight. For passengers with sudden illness or temporary illness at the scheduled stop, the carrier will immediately
contact the flight surgeon or local hospital to confirm whether the passengers meet the conditions for continuing
travel. If the travel needs to be terminated, a special refund can be handled in accordance with 26.5.2 of thisarticle. Please note:(1) The content of the medical voucher (including the patient's name, consultation time, illness, charge items,etc.) must match the actual one and must not be altered, otherwise it will be considered as a false voucher and15

will not be accepted. The medical voucher must be issued after the ticket is issued and before the flightdeparture time.
(2) Spring Airlines will review the documents submitted by the passenger. In case of doubtful applications for
medical refund, Spring Airlines reserves the right to require the passenger to submit other authentic and valid
documents within 10 days from the date of the dispute. For those who refuse to cooperate, the dispute will behandled as voluntary refunds and changes.
26.5.2 Under the circumstance that any passenger requests for a refund because he or she got sick, all fare shallbe returned if such request is made at the airport of departure. And if such request is made at any scheduled stop,
the fare for segments that have already been used will be taken out and the remainder will be returned to thepassenger.
26.5.3 If a passenger's companion requests a refund, he or she must submit the request at the same time as the
sick passenger. If the companion and the sick passenger are not in the same order, he or she must also provide
proof of the relationship, such as a household register or marriage certificate. The maximum number of travelingcompanions shall not exceed two. If the above conditions are met, the refund fee will be waived; otherwise, alltickets will be treated as voluntary refunds.
26.6 Refunds due to Death26.6.1 If a passenger dies before the trip, his/her remains cannot be transported by air passenger carriage.
26.6.2 Under the circumstance that any passenger dies before the trip starts or during the trip, the immediate
relative, ,agent of the deceased passenger or ticket payer may demand a refund for the tickets with a valid deathcertificate issued and stamped by public security organ and it shall be free of refund fee.
26.6.3 In the case of refund for deceased passenger, all fare shall be returned if such request is made at the
airport of departure. And if such request is made at any scheduled stop, the fare for segments that have alreadybeen used will be taken out and the remainder will be returned.
26.6.4 Under the circumstance that the companion of the deceased passenger requests for refund for his or her
passenger ticket, he or she must also go through the refund procedures of the deceased passenger. If thecompanion and the deceased passenger are not in the same order, he or she must also provide proof of therelationship, such as a household register or marriage certificate. The maximum number of travelingcompanions shall not exceed two. If the above conditions are met, the refund fee will be waived; otherwise, alltickets will be treated as voluntary refunds.
26.7 Connecting ticket and return ticket holders who intend to voluntarily refund will be charged refund fees forvarious segments as voluntary refunds described in these Terms.
26.8 In the event that passengers voluntarily end their journey at any scheduled stop of the flight, the ticket fare
for their unused segments may not be refunded.
26.9 Unless otherwise specified in applicable fare conditions, refund charges are calculated based on the priceindicated on the passenger ticket.
Article 27 Group Passengers
Unless otherwise specified by Spring Airlines on specific products, passengers having purchased group tickets
shall refund their tickets as per the rules applicable to corresponding class cabins.
Article 28 Right to Reject Refunds
28.1 Passengers who request for a refund should make the request to Spring Airlines within the validity periodof their ticket. Spring Airlines does not accept any refund applied after the passenger tickets have expired.
28.2 Spring Airlines does not accept any refund for a passenger to the place where the passenger is refused entry
or the place where the passenger is repatriated. Nonetheless, such tickets will be refundable if the passenger can
16

prove to Spring Airlines that he or she is allowed to stay in the country, or that he or she is leaving the country
on another Spring Airlines' flight or by other means.
Article 29 Location for Refunds
To request for a refund, passengers may contact the office where the ticket is issued or go to Spring Airlines’
direct channels, except for special fares, which are subject to other restrictions on the location for refunds.
Passengers who have made payments with cash or via a POS machine have to make refunds at the office where
the ticket is purchased.
Article 30 Refund Method30.1 In typical cases, Spring Airlines will refund the fare by the original payment method and currency
according to the passenger’s payment method at the time of purchase.
30.2 For passengers paying in foreign currency, due to the difference resulting from currency exchange, the farereturned to the passengers’ cards may be different from the amount credited by the credit card or debit cardcompany, and the passengers have no right to file a claim with Spring Airlines for such difference.
Article 31 Payee of Refund
31.1 Spring Airlines has the right to refund the ticket for the passenger whose name is indicated on thepassenger ticket only, or to refund the payer who can show sufficient proof of payment and identification.
31.2 Under the circumstance where the passenger specified on the ticket is not the one who paid for the ticket,
Spring Airlines can return the ticket fare to the payer or the person designated by the payer according to theoriginal payment method.
31.3 In addition to refunding through the official electronic channels of Spring Airlines, a passenger who
requests for a refund should present his or her valid ID; if the payee of refund is not the passenger specified on
the ticket, valid IDs of both the passenger and the payee are required.
31.4 If Spring Airlines returns the ticket fare to the person who holds the original copy of the e-ticket itinerary
and meets the provisions in Paragraph 31.1, 31.2 and 31.3, it shall be deemed as legitimate refund and Spring
Airlines’ carriage responsibility will be immediately relieved.
Chapter X Boarding
Article 32 General Provisions
32.1 Passengers should arrive at the airport within the time limit prescribed by Spring Airlines to complete all
their check-in procedures such as having their baggage checked and collecting their boarding passes by theirvalid IDs. Passengers shall ensure that they use the same IDs in purchasing the ticket as they use for check-in.
32.2 In the event that any passenger fails to make it to Spring Airlines’ check-in counter or gate or get ready forthe trip, Spring Airlines may cancel the seat booked by the passenger so that the flight will not be delayed.
Spring Airlines shall assume no responsibility for the passenger’s loss and any expense caused thereby.
32.3 The time when Spring Airlines starts checking in passengers is usually no later than 90 minutes before theflight’s time of departure and the cut-off time for check-in is 45 minutes before the flight’s time of departure.
However, the cut-off time may vary from airport to airport, so passengers should follow the rules of each
airport. Passengers who purchase code sharing flight ticket should be informed of the location of check-in
counter of the actual carrier. Passengers should arrive at the counter early enough to check in.
32.4 Spring Airlines and its ground handling agents should open the check-in counter on time to take thepassengers’ effective flight certificate in accordance with relevant rules, and check them in without delay.
Passengers, their baggage and free carry-on items must go through security check before boarding.

1732.5 Passengers should wait at the boarding gate before the time specified by Spring Airlines, as indicated on
the boarding pass.
32.6 For passengers who fail to follow Paragraph 32.5 of this article to board the plane before the specified timeor the cabin door is closed, Spring Airlines will cancel the passengers’ seats and will not be liable for any losses
incurred to the passengers.
32.7 Passengers using international credit cards are advised to bring with them the foreign credit cards (e.g.,
JCB, VISA, MASTER) they used to pay for the ticket at check-in. It is recommended that the card holders whopurchase tickets for relatives etc. carry both sides of the original or copy of the credit cards used for ticket
purchasing for possible on-site inspection. If the passenger fails to pass the card inspection, the company will
have the right to refuse to go through the check-in procedures. The passenger who fails to comply with thisprovision will bear the losses caused thereby.
Article 33 Seat Arrangement on Board
33.1 Spring Airlines will try its best to arrange seats as requested by passengers in advance, but does notguarantee to provide seats as completely designated by passengers.
33.2 For flight safety, the seats at the emergency exits of the aircraft are arranged by Spring Airlines.
33.3 Spring Airlines reserves the right to allocate or re-allocate seats on the plane for operational, safety or
security needs, even after passengers have boarded and/or been seated.
Article 34 Spring Airlines has the right to reject any passenger who is not allowed to fly according to China’s
relevant regulations, and the passenger tickets they purchase will be handled as voluntary refunds.
Article 35 No-show
35.1 In the case of no-show due to the reason of the passenger, the change or refund shall be handled inaccordance with the voluntary change or voluntary refund rules of these Terms.
35.2 In the case of no-show due to Spring Airlines’ fault, the change or refund shall be handled in accordancewith the involuntary change or involuntary refund rules of these Terms.
Article 36 Missing Flight36.1 In the case of missing flight due to the reason of the passenger, the change or refund shall be handled inaccordance with the voluntary change or voluntary refund rules.
36.2 In the event that any passenger misses his or her flight due to Spring Airlines’ fault, Spring Airlines will
arrange the passenger to take the subsequent flight possible as early as possible. If the passenger wants to refund
his or her ticket in this case, it shall be handled as involuntary refund.
Article 37 Taking Wrong Flight37.1 In the event that any passenger takes the wrong flight, Spring Airlines should arrange the passenger to takethe subsequent flight to head to the destination specified on his or her ticket as early as possible. However, thepassenger will not be returned the overcharge nor demanded payment for the shortage. In the event that thepassenger intends to end his or her trip at the wrong arrival stop, he or she will not be returned the overcharge
nor demanded payment for the shortage either.
Chapter XI Baggage Transport
Article 38 General Provisions
38.1 Spring Airlines accepts baggage that contains items in compliance with Paragraph 3.34 of these Terms
only.
38.2 Articles prohibited by the place of origin, the scheduled stop and the destination country or region, articles
restricted for transport, dangerous goods as well as other items that smell or may stain the aircraft shall not be18

deemed as baggage or secretly carried in checked baggage. Spring Airlines may refuse to accept or stop thecarriage of such items should it find any while collecting the baggage or during transport.
Article 39 Items that may not be transported as baggage
The following items may not be deemed as baggage or secretly carried in checked baggage, nor taken into thecabin:
39.1 Hazardous Substances
1. Secured baggage containing dangerous substances (e.g. lithium batteries and/or pyrotechnic substances),
including briefcases, safes, and other baggage secured with a password or security features (with the exceptionof baggage that meets the requirements in DGR 2.3.2.6).
2. Explosives categories, explosive equipments, fireworks products and imitations of the above items. All issues(except for the ammunition carried by state security personnel performing official duties) concerning therelevant regulations on aviation safety and security, shall be carried out according to the relevant requirementsof the Department Of Public Safety.
3. Flammable or explosive substances, including compressed and liquefied gas, flammable liquids and solids,
spontaneously combustible substances, water-reactive substances, and organic/inorganic oxidants.
4. Toxic substances, including cyanide and toxic pesticides.
5. Corrosive substances, including sulfuric acid, hydrochloric acid, nitric acid, batteries containing liquid
electrolyte, sodium hydroxide, and potassium hydroxide.
6. Radioactive substances, including radioisotopes and other radioactive substances. When carried by staff
members of the Organization for the Prohibition of Chemical Weapons (OPCW) on official travel as carry-on orchecked baggage, instruments containing radioactive substances exceeding the radioactivity limits specified inTable 2-12 of the Technical Instructions for the Safe Transport of Dangerous Goods by Air issued by theInternational Civil Aviation Organization (e.g. chemical agent monitors (CAM) and/or rapid alarm andidentification device monitors (RAID-M)).
7. Disabling devices containing irritant or incapacitating substances, such as tear gas, pepper spray, and otherharmful substances.
8. Small medical gaseous oxygen devices, air devices and personal medical oxygen devices containing liquid
oxygen. In the event of emergency, these devices should be requested by passengers in advance and thenprovided by the airline.
9. Lithium batteries recalled by the manufacturer for safety reasons; lithium-ion batteries/battery packs with a
Watt-hour (Wh) rating greater than 160 Wh, lithium-metal batteries/battery packs with a lithium content inexcess of 8 g (except lithium battery-powered wheelchairs or mobility devices); lithium batteries with anunspecified lithium content or capacity (e.g. unlabeled batteries, or batteries with an illegible label).
10. Electroshock weapons (e.g. tasers).
11. Other items that may endanger the safety of the aircraft, such as strong magnetic materials that may interferewith on-board instruments and substances with strong, irritating odors.
12. Personal safety matches or safety lighters, including cigarette lighters and lighters driven by lithium
batteries. The “safety matches or lighters” mentioned in the present article, also includes friction matches,
million matches, mini cigarette lighters, igniters, lighter fuels, and lighter inflatable container.
13. Wheelchairs and other mobility devices containing spillable batteries.
14. Small portable lithium battery-powered vehicles, such as smart balance vehicles, electronic scooter,electronic smart folding bicycle, electronic unicycles, etc.

19

15. Baggage equipped with non-removable lithium battery (including smart cycling luggage), which contains
over 0.3g lithium or the rated energy of which surpasses 2.7Wh.
39.2 Firearms/ammunition must not be transported as baggage unless it is allowed by Spring Airlines and the
public security organ. Firearms that are allowed to transport must be unloaded, safety on and properly packed as
required. The transport of ammunition must meet the airline’s dangerous goods transport rules.
39.3 Ordnance, police weapon, e.g., electric billy, defibrillator.
39.4 Controlled knives, including daggers, bayonets, three-square tools (including three-square scrapers formechanical purpose), spring knives with automatic devices (assisted knives), and other similar single-edged,
double-edged, three-square sharp knives, etc.
39.5 Living animals, except for small animals, guide dogs and hearing dogs specified in Article 50 of theseTerms.
39.6 Other dangerous goods restricted for carriage according to ICAO, IATA-DGR and national regulations.
39.7 Items with package, shape, weight, volume not suitable for transport.
Article 40 Items that may not be transported as checked baggage
40.1 Items that require special care, such as important documents and materials, negotiable securities, currency,
draft, jewelry, precious metal and its products, silverware, valuables, antiques and paintings, fragile articles,
perishable articles, samples, travel documents and so forth may not be deemed as checked baggage or secretly
carried in checked baggage. Instead, they should be taken into the cabin as carry-on items.
40.2 Spring Airlines shall assume liability for loss or damage of above mentioned items carried secretly inchecked baggage as common checked baggage only.
Article 41 Items restricted for carriage
The following items may only be transported provided that they are in compliance with Spring Airlines' airtransport conditions and approved by Spring Airlines:
41.1 Precise instruments, electrical appliances, musical instruments, etc. If they comply with Spring Airlines'
rules on unchecked baggage, passengers may carry them into the cabin and should keep such items bythemselves. In case such an item is heavier or larger than the specified limits on unchecked baggage, yet meetsthe carrier’s conditions for seat-occupying baggage, the passenger may take it into the cabin and bear the sole
responsibility for safekeeping. If they are to be transported as checked baggage, the following requirements shallbe met:(a) Each piece is no more than 50kg in weight, and do not exceed 40×60×100cm in dimension.
(b) Precise instruments, electrical appliances, musical instruments and other items must be packed in original
packaging or packed as per Spring Airlines’ rules on checked baggage before being checked in. Passengers areadvised to, before the check-in procedures, pack them in hard-shell boxes, and fill the boxes with paddings toprevent them from shaking during transport and causing unnecessary damage.
(c) The weight of precision instruments, electrical appliances, musical instruments and other items may be
included in the free baggage allowance.
41.2 Sports equipment, including guns and ammunition for sports purposes (The transport of guns andammunition shall be subject to the relevant rules on the transport of dangerous goods and aviation security).
41.3 Small animals, guide dogs and hearing dogs specified in Article 50 of these Terms.
41.4 Diplomatic pouch, confidential documents.
41.5 Folding wheelchair or electric wheelchair that passengers use during their travel.
41.6 Sharp tools and blunt tools other than controlled knives, such as swords, knives and other similar articles
classified as antiques or tourist souvenirs.
20

41.7 Dry ice, alcoholic drinks, smoking set, medicine, cosmetics and so forth that passengers need during theirtravel.
41.8 Liquid, gel and aerosol in each passenger’s carry-on baggage. Such items must be placed respectively incontainers no more than 100ml in volume, and the total volume shall be no more than 1l.
41.9 Lithium-ion batteries. They shall not be transported as checked baggage.
41.10 For information on the transport of other restricted items, please visit Spring Airlines’ website or call its
customer service hotline.
Article 42 Checked Baggage
42.1 Checked baggage must be properly packed, locked and buckled, tightly lashed, able to bear certain
pressure, can be safely loaded, unloaded and transported under normal operating conditions, and meet thefollowing conditions:
1. Suitcases, travelling bags and handbags must be locked;
2. Two or more pieces of baggage can’t be lashed into one piece;
3. No other items are attached to the baggage;
4. Bamboo basket, net bag, straw rope, straw bag and plastic bag may not be used as the outer packaging of
baggage;
5. Passenger’s name, detailed address and phone number should be clearly indicated on their baggage;
6. Saw dust, risk husk, turfgrass chippings may not be used as backing inside any baggage.
42.2 Each piece of checked baggage on domestic flights should not be over 50kg nor should it be larger than
40×60×100cm.Each piece of checked baggage on International and regional flights should not be over 32kg nor
should it be larger than 40×60×100cm. Baggage heavier or larger than above mentioned limits shall not bechecked in without Spring Airlines’ prior consent.
Article 43 Unchecked Baggage
Every passenger is allowed to take one piece of unchecked baggage into the cabin provided that it's not over 7kg
nor larger than 20×30×40cm; Passengers who have purchased the update service for unchecked baggage areallowed to carry one unchecked baggage whose weight cannot exceed 7 kg and the size cannot exceed
20×40×55 (cm); Passengers who have purchased the SpringPlus Class are allowed to carry one uncheckedbaggage whose weight cannot exceed 10 kg and the size cannot exceed 20×40×55 (cm).Otherwise it should betransported as checked baggage.
Article 44 Free Baggage Allowance
44.1 Unchecked baggage in compliance with Article 43 of these Terms may be transported for free.
44.2 Spring Airlines will charge excess baggage charge for checked baggage beyond free baggage allowanceaccording to Article 45 of these Terms.
44.3 Two or more passengers heading for the same destination on the same flight may combine their freebaggage allowances together while checking in their baggage provided that they can prove that they are
travelling together at the same time, same place or by other means.
44.5 The disabled can have any necessary assistive device (folding wheelchair, cane, artificial limb, etc.)
checked in for free.
44.6 Child passengers are entitled to the same free baggage allowance as adult passengers. For infant
passengers, there is no free baggage allowance, but each of them is allowed to check one folding stroller for
free. Nonetheless, infant passengers who have purchased tickets at the child fare are entitled to the same freebaggage allowance as adult passengers.
Article 45 Excess Baggage Charge
2145.1 If the total weight of any passenger’s checked baggage and unchecked baggage is over the passenger’s freebaggage allowance, the excess weight will be deemed as excess baggage and charged excess baggage charge.
45.2 An excess baggage ticket should be issued for excess baggage charge collected.
45.3 Excess baggage charge and its calculation shall be handled according to Spring Airlines rules. Please referto the baggage rules on the official website of Spring Airlines (https://flights.ch.com/baggage-rule).
Article 46 Declared Value for Carriage
The Declared Value for Carriage service is temporarily unavailable.
Article 47 Right of Search
Spring Airlines may search passengers' baggage in the passengers' presence for safety concern; it may evensearch passengers' baggage together with relevant authorities when necessary. In the event that any passenger
refuses to accept such search, Spring Airlines has the right to refuse to transport his or her baggage.
Article 48 Requirements for Baggage Collection & Transport
48.1 Passengers must check their baggage in by valid passenger tickets. Spring Airlines should accurately record
the number of pieces and weight the checked baggage.
48.2 Baggage collection by Spring Airlines may only be done during check-in on the date when the flightdeparts.
48.3 Spring Airlines should tie a baggage tag to every piece of checked baggage and hand the identification stubto the passenger. Unchecked baggage approved by Spring Airlines will be taken into the cabin and taken care ofby the passengers themselves after they have been weighed together with the checked baggage.
48.4 In the event that any passenger intends to check in any controversial baggage, Spring Airlines should get
the passenger's consent and tie a waiver baggage tag to it so as to relieve Spring Airlines from its correspondingtransport responsibility.
Article 49 Baggage Transport
49.1 Passengers and their checked baggage should be transported by the same flight. In the event that any
passenger is separated from his or her checked baggage under exceptional circumstances, Spring Airlines should
give the passenger an explanation and arrange it to be transported by subsequent flight first where the carrying
capacity allows.
49.2 Passenger's excess baggage should be transported along with the passenger by the same flight provided thatthe carrying capacity of the aircraft allows. Under the circumstance where the carrying capacity does not allow
and the passenger refuses to have it transported by subsequent flight, Spring Airlines may reject such baggage.
Article 50 Small Animals and Service Dogs
50.1 Small animals include domestic dogs, cats, birds, and other pets. Wild animals, animals with unusual body
shapes or animals that may cause injuries (such as snakes) do not fall into this category.
50.2 As the cargo holds on most of our aircrafts is not supplied with oxygen, small animals are not accepted for
carriage.
50.3 Service dogs are specially trained to help people with disabilities. There are various types of service dogs,
including assistance, guide, and hearing dogs.
50.4 Service dogs accompanying disabled passengers are accepted for carriage in the cabin. Each disabled
passenger is entitled to travel with one service dog. Each flight segment can accommodate a maximum of 4
service dogs.
50.5 Passengers traveling with a service dog must submit an application when making a reservation, no later
than 48 hours before the scheduled departure time. A copy of the service dog certificate and quarantine
certificate must be submitted together with the application.
2250.6 The passenger is responsible for the carriage of their service dog to the airport and must present the service
dog certificate and quarantine certificate during check-in.
50.7 Service dogs must complete security procedures before boarding. Passengers will be requested to empty the
dog's waste bag before proceeding through security.
50.8 The passenger assumes full responsibility for his or her service dog. Spring Airlines shall not be held liable
for any injury, illness or death of service dogs unless such damages are solely due to its negligence.
50.9 Food and food containers for service dogs are not counted as part of the free carry-on baggage allowance.
50.10 Service dogs must be leashed before boarding and are forbidden from occupying a seat or running throughthe cabin. The dog's muzzle may be removed if consent is obtained from neighboring passengers.
50.11 Service dogs that travel on domestic flights must be accompanied by official certificate and a quarantine
certificate issued by the relevant quarantine authorities.
50.12 Service dogs that travel on international flights must be accompanied by the following documents:(a) Quarantine Certificate and Rabies Vaccination Certificate issued by the national animal and plant quarantine
authorities;(b) Entry, exit, or transit permit;(c) Other documents required by the destination or transit country (refer to the requirements of the relevant
country for details).
50.13 The Special Baggage Captain Notice should be filled in according to the requirements of Spring Airlines
to accept the service dog.
Article 51 Baggage in Violation of Regulations
Checked baggage or unchecked baggage that contains any prohibited article, restricted article or dangerous
article specified by the state shall be deemed as baggage in violation of regulations. Spring Airlines shall handle
such baggage in accordance with the following rules:
51.1 For baggage in violation of regulations found at the airport of departure, Spring Airlines should reject it inaccordance with Article 65 of these Terms; if the baggage is found after being collected, Spring Airlines has toright to cancel the carriage or continue to transport it after removing relevant items, and the excess baggage
charged collected shall not be refunded.
51.2 Spring Airlines should stop transporting baggage in violation of regulations after finding it at any airport ofscheduled stop and the excess baggage charge already collected will not be returned to the passenger.
51.3 Any prohibited article, restricted article or dangerous article secretly carried in baggage in violation ofregulations will be handed over to relevant authorities.
Article 52 Withdrawal of Baggage
52.1 Under the circumstance where Spring Airlines needs to arrange any passenger to switch to other flight due
to its own fault, carriage of the passenger's baggage should also be changed accordingly and overcharge for theexcess baggage charge collected will be returned to the passenger though payment for the shortage will not be
demanded.
52.2 In the case of change of route or cancellation of transport due to the fault of the passenger, the withdrawalof baggage shall be handled in accordance with the following rules:
52.2.1 Passengers who intend to withdraw their baggage at the airport of departure must request it before thebaggage is loaded. In the case of ticket refunding, baggage already collected must also be withdrawn and theexcess baggage charge already collected will also be refunded in this case.
52.2.2 Unless time doesn't allow, passengers may withdraw their baggage at the airport of scheduled stop.
However, the excess baggage charged for unused segments are not refundable.
23Article 53 Delivery of Checked Baggage
53.1 Passengers should claim their baggage by the identification stubs of their baggage tags immediately after
their flights arrive. Passenger tickets should be handed over for verification when necessary.
53.2 Under the circumstance where any passenger fails to claim his or her baggage immediately, Spring Airlines
has the right to charge passenger storage fee from the day after the baggage arrives. Spring Airlines has the rightto dispose of any perishable items carried in passengers' baggage 24 hours after the baggage arrives.
53.3 Spring Airlines delivers baggage by identification stub of baggage tag only. It shall assume no
responsibility for whether the person who claims the baggage is the passenger himself or herself nor any loss or
expenses caused thereby.
53.4 Once the passengers' delayed baggage arrives, Spring Airlines should notify the passengers to claim theirbaggage immediately. Unless otherwise stipulated by the state, in the case of delayed arrival of checked baggage
caused by non-passenger reasons and the passenger requests direct delivery, Spring Airlines shall directly
deliver the checked baggage to the passenger free of charge or negotiate a solution with the passenger. Spring
Airlines may not charge storage fee for delayed baggage.
53.5 In the event that a passenger raises no objection while claiming his or her baggage, it shall be deemed as
the checked baggage has been delivered in good condition.
53.6 Passengers who have lost the identification stub of their baggage tags should report such loss to Spring
Airlines in no time. In this case, they should provide Spring Airlines with enough evidence should they intend toclaim their baggage and present their receipts while picking up their baggage. Spring Airlines shall assume no
responsibility if any passenger's baggage has been claimed by someone else before he or she reports the loss.
Article 54 Undeliverable Baggage
Spring Airlines may dispose of any undeliverable baggage that's not claimed 90 days after it arrives according torelevant rules.
Article 55 Disposal of Abnormal Carriage of Baggage
55.1 In the case of baggage delay, loss or damage, Spring Airlines or its authorized ground handling agentsshould fill out the Baggage Carriage Accident Record or the Accident Record for Damaged Baggage together
with the passenger, find out the cause as soon as possible and forward the findings to the passenger and any unit
concerned. Compensation for baggage may be handled at the airport of departure, scheduled stop or airport ofdestination.
55.2 Under the circumstance where the checked baggage of any passenger fails to arrive at the airport alongwith the passenger by the same flight due to Spring Airlines' fault, which causes the passenger certain
inconvenience, Spring Airlines shall give the passenger compensation for temporary supplies.
55.2.1 The company shall not provide compensation for temporary supplies in the following circumstances:(1) Passengers arrive at this station on our company’s flight, but their baggage has been lost at the other stationand thus is not carried by our company before the declaration of loss at this station.
(2) The baggage is delivered on the subsequent flight on the same day.
(3) The baggage is affixed with an exemption tag with "passenger's late checked baggage".
(4) The baggage was overweight and was removed due to insufficient capacity.
(5) The permanent or long-term address of the passenger is the destination of the checked baggage.
55.2.2 Appropriate compensation fee for temporary supplies of RMB 100-500 yuan shall be issued topassengers in one lump sum; and in foreign countries, the standards of other local air transport companies may
be referred to as appropriate, and the compensation fee shall be paid to passengers by the company’s agent (orthe local office).
2455.2.3 After paying the compensation for temporary supplies, if the passenger’s baggage cannot be found andcompensation is required, the compensation for temporary supplies shall be deducted as part of the company’scompensation for the luggage. If the baggage is found, there is no need for passengers to refund thecompensation fee for temporary supplies.
Article 56 Claim for Compensation
In the event that any passenger's checked baggage is lost or damaged, he/she should submit a claim forcompensation to Spring Airlines or its ground handling agents within the time limit specified in Article 78
hereof, and provide the latter with his or her passenger tickets (or photocopy), identification stub of baggage tag,
Baggage Carriage Accident Record or Accident Record for Damaged Baggage, evidence for the content andprice of the baggage as well as other relevant evidence.
Chapter XII Passenger Behaviors on Board
Article 57 Under the circumstance where any passenger’s behavior on board endangers the aircraft or anyone oranyone’s property on the aircraft, or prevents the flight crew from fulfilling their duties, or fails to observe theflight crew’s instructions, including but not limited to smoking, drinking or drug taking, or any other behavior
that causes or may cause the flight crew or other passengers discomfort, inconvenience, damage or harm, Spring
Airlines may take any measure that it deems reasonable, including keeping such passengers under control tostop such behaviors. Such passengers may be asked to deplane anywhere and declined carriage, and they might
be sued for undue behavior in the cabin. Spring Airlines has the right to claim against any passenger for thedamage to the aircraft due to his or her misconduct.
Article 58 Use of Portable Electronic Device
58.1 Electronic devices banned on board: mobile phones without an airplane mode (phones for seniors, watch
phones, etc.), interphones, remote controls (remote control toys and other electronic equipment with remotecontrol device), special tools for confidential transport (including lithium batteries and radio transmitters), etc.
58.2 Large electronic devices such as laptops and tablets (PADs) are allowed during the cruise phase only.
58.3 Small electronic devices such as e-readers and mobile phones (smart phones) with an airplane mode andvideo game consoles are allowed throughout the flight – yet no accessories (such as earphones and charging
cables) are allowed to be connected at critical flight stages such as taxiing, take-off, descent and landing.
58.4 Electronic devices unrestricted include: portable recorders, hearing aids, cardiac pacemakers, electricrazors, and other life-sustaining electronic equipment with no disturbance to aircraft navigation andcommunication systems.
58.5 Lithium-ion power banks are banned throughout the flight.
58.6 Cellular mobile communication feature (voice and data) shall be disabled during the flight (from the time
the aircraft enters the runway at the beginning of the flight to the time it overshoots the runway at the end of theflight).
Article 59 Smoking is prohibited on all Spring Airlines flights, and smoking tobacco and its substitutes are notpermitted in any area of the aircraft.
Article 60 Passengers should always keep their safety belts buckled on while they are seated.
Chapter XIII Passenger Services
Section 1 General Provisions

25

Article 61 Adhering to the principle of ensuring aircraft safety and flight regularity and providing good services,
Spring Airlines is dedicated to offering satisfactory air and ground handling service for passengers with a polite,
warm and attentive attitude.
Article 62 Spring Airlines is not responsible for the surface transport within the airport, between the airport anddowntown or between airports in the same city, and Spring Airlines shall assume no responsibility for any act oromission of the provider of such surface transport service. In the event that Spring Airlines provides passengers
with surface transport according to certain paid service agreement signed separately, these Terms shall not apply
to such surface transport service.
Article 63 The board and lodging expenses at the airport of connecting flight shall be borne by passengers
themselves.
Article 64 Under the circumstance where any passenger gets sick during the carriage by air, Spring Airlines
should take active measures and try its best to rescue the passenger.
Article 65 Spring Airlines does not provide free food and beverage on its flights.
However, Spring Airlines will provide certain variety of paid meals, beverages and goods for passengers tochoose. Spring Airlines may, according to its own security and service conditions, provide passengers withspecial additional paid services.
Section 2 Services for Abnormal Flights
Article 66 Information Notification
66.1 Spring Airlines should provide the passengers with timely, accurate information on flight delay orcancellation, including the reason for flight delay or cancellation and flight status, through public information
platform, official website, customer service center, SMS, phone call, announcement and so on within 30mins
after getting the update on the flight status.
66.2 Spring Airlines and its authorized sales agents should strengthen their information communication andsharing, and communicate the information about the delay or cancellation announced by Spring Airlines to thepassengers in time.
Article 67 Board & Lodging Services
In the event of flight delay or cancellation, Spring Airlines and its ground handling agents shall provide thepassengers with board and lodging services (free standard rooms with toilets) according to the following
circumstances:
67.1 Under the circumstance where any flight is delayed or cancelled at the airport of departure due to thecarrier's fault such as aircraft maintenance, flight deployment, flight crew and so forth, Spring Airlines shallprovide meals or accommodation services for passengers. In the event of on-board delays, it shall be
implemented in accordance with the Spring Airlines Contingency Plan for On-board Delays published on theofficial website of Spring Airlines.
67.2 Under the circumstance where any flight is delayed or cancelled at the airport of departure not due to thecarrier’s reasons such as weather, emergency, air traffic control, security check, passenger and so forth, Spring
Airlines will help the passengers with meals and accommodation at the expense of the passengers themselves.
67.3 In the event that any domestic flight gets delayed or cancelled at any airport of scheduled stop for whateverreason, Spring Airlines shall provide meals or accommodation services for the passengers.
67.4 In the event that any domestic flight lands at an alternate airport for whatever reason, Spring Airlines shallprovide meals or accommodation services for the passengers.
Article 68 Ticket Services

26

See Chapter VIII and IX of these Terms for more information on ticket services during flight delay orcancellation.
Article 69 Passenger Services
69.1 Under the circumstance where any flight gets delayed or cancelled, Spring Airlines, its authorized sales
agents or authorized ground handling agents will serve passengers who need special care first, including thedisabled, seniors, pregnant women, unaccompanied minors and so on.
69.2 In the event that any passenger demands written proof of flight delay or cancellation, Spring Airlines
should provide him or her with such certificate in time.
69.3 Under the circumstance where any flight gets delayed or cancelled, Spring Airlines and its authorized
ground handling agents should provide passengers with reasonable explanations and services.
69.4 Spring Airlines shall develop and publish its onboard delay emergency plan to the public. Such plan should
cover services such as onboard information notification for delay as well as conditions and restrictions for
deplaning.
69.5 In order to provide better services to passengers and make their travel more convenient and comfortable,
Spring Airlines will send the following information based on the contact information provided by thepassengers, including but not limited to flight updates, seat selection, check-in and boarding reminders,insurance, baggage allowance and meal purchase, membership rules and destination product recommendations.
The passengers understand and agree to this, and the passengers have the right to expressly refuse this service ofSpring Airlines. Spring Airlines shall not be responsible for any consequences caused by the failure ofpassengers to receive the aforementioned information due to the telecommunication service reasons, passengers'
refusal of service, or other reasons unrelated to Spring Airlines.
Article 70 Spring Airlines does not promise any other compensation for flight delay or cancellation
caused by whatever reason.
Section III Handling of Complaints
Article 71 Service and complaint hotline of Spring Airlines: 95524. Email for acceptance of complaints:
cs@ch.com. Online channel for acceptance of complaints: Online customer service of Spring Airlines.
Chapter XIV Additional Services
Article 72 General Provisions
72.1 Under the circumstance that Spring Airlines arranges other service provided by a third party besides
carriage by air for passengers, or that Spring Airlines issues passengers any ticket or receipt voucher for any(non-aircraft) carriage or service provided by a third party, such as surface transport, hotel reservation or vehicle
rental, Spring Airlines is only serving as an agent of such third party and will not be held liable for whether thepassenger would get such services or the quality of such services while arranging above additional services.
Unless otherwise required by law, Spring Airlines shall not be liable for any loss arising from the additional
services. Terms and conditions of third party service providers apply to such services in this case.
72.2 In the event that Spring Airlines also offers surface transport, these Terms do not apply to such surface
transport.
Chapter XV Administrative Procedures
Article 73 General Provisions27

73.1 All passengers must comply with China's laws, government regulations, orders, requirements and various
rules on air travel, and accept any security check arranged by the government, airport authority and Spring
Airlines.
73.2 Passengers should provide all valid documents required by China's laws, government regulations, orders,requirements or other travel conditions. Passengers shall be responsible for getting any travel documents andvisa required by the country to enter, leave or transit, and shall follow all of the country’s laws, regulations,orders, instructions and travel requirements.
73.3 Spring Airlines reserves the right to reject carriage of any passenger who fails to follow above provisions
or any passenger whose travel document is not in compliance with relevant requirements.
73.4 Denied Entry
Under the circumstance where any passenger has been denied entry, he or she should compensate any fine or feethat Spring Airlines is charged by relevant government as well as the carriage fare for the passenger to returnfrom the country. Spring Airlines shall not return the fare for transporting the passenger to the place where he or
she is denied entry.
73.5 Passengers shall assume expenses such as the fine, detention charge and so forth. Spring Airlines shall not
be held liable for any loss or harm caused during such inspection, or any loss or harm resulting from passengers'
failing to follow such requirements. Under the circumstance where Spring Airlines is asked to pay any penalty
or fine, or bear any cost because any passenger fails to observe the laws, regulations, orders, requirements orother travel rules of relevant country, or fails to present the certificate required, the passenger shouldcompensate for any payment or cost Spring Airlines bears for such cause. Spring Airlines may take above
expenses out of the fare for the passenger’s unused segment or the passenger’s money that is held by Spring
Airlines. In order to avoid any loss, passengers should learn and follow relevant provisions of the country ofdestination, departure or transit before travelling.
73.6 Customs Inspection
If so requested, passengers should accept the inspection of the customs or other government officers for theirbaggage.
73.7 Security Check
Passengers should accept any security check required by or needed to be performed by relevant government
officer, airport staff, other carrier or Spring Airlines. Spring Airlines will not be held liable for any bodily injury,
property loss or damage caused by such inspection unless such injury, damage or loss is due to Spring Airlines’
fault.
73.8 Passengers should be present when relevant authorities are checking their checked or unchecked baggage.
Spring Airlines shall not be held liable for any loss resulting from passengers' absence during the security check.
Chapter XVI Liability for Damages & Limit of Compensation
Article 74 General Provisions
74.1 Spring Airlines is responsible for any damages occurred while it’s fulfilling its air transport duties, unlessotherwise specified in relevant laws or contract.
74.2 Spring Airlines shall assume no responsibility for any damages resulting from its following or passengers'
failing to follow China's laws, government regulations, orders and requirements.
74.3 Spring Airlines' scope of liability shall not exceed the amount of the damages verified. Spring Airlines shallnot be held liable for any indirect damages or consequential damages. Where permitted by law, Spring Airlines
shall not be liable for any mental damages, nor shall it be liable for damages arising from legal expenses.

28

74.4 Spring Airlines shall be only liable for carriage damages on its own flights according to law; in the eventthat Spring Airlines issues passenger tickets or checks in baggage for flights run by other carriers, it can only
serve as the agent of such carriers in this case.
74.5 For the damages caused or contributed to by the fault of the passenger, Spring Airlines may, in accordancewith applicable laws and regulations, be exempted and mitigated from the corresponding liability forcompensation.
74.6 Spring Airlines shall not be liable for any injury to the passenger or damage to his/her baggage caused by
his/her baggage or the content therein. Passengers who cause injury to others or damage to the property of
Spring Airlines due to their articles shall compensate Spring Airlines for all losses resulting therefrom and all
expenses paid by Spring Airlines.
74.7 If Spring Airlines can prove that such damages are caused by the fault of the claimant or those from whom
the claimant is granted with right, Spring Airlines should be exempted or mitigated from its liability accordingly
based on the degree of the fault that caused or contributed to such damages. In the case of compensation claim
made by someone else other than the passenger for passenger casualty, if Spring Airlines can prove that thepassenger is the one who caused or contributed to such casualty, Spring Airlines should also be exempted or
mitigated from its liability accordingly based on the degree of the fault that caused or contributed to such loss.
74.8 Spring Airlines endeavors to provide third-party commercial liability insurance products for passengers tochoose and purchase at their own expense, in order to mitigate possible delays in liability coverage orinadequate risk coverage. The payment of commercial liability insurance shall be without prejudice to Spring
Airlines' legal liability for damages.
74.9 Any liability or limitation in relation to Spring Airlines in these Terms shall also apply to Spring Airlines’
agents, employees and representatives and to any person whose aircraft is used by Spring Airlines and its agents,
employees and representatives. The aggregate compensation paid by Spring Airlines and above mentioned
agent, employee, representative as well as anyone else shall be no more than the liability limitation of Spring
Airlines.
74.10 Unless expressly provided by law, these Terms put Spring Airlines subject to any provisions of relevantlaws and regulations regarding the exemption or limitation of liability of Spring Airlines.
74.11 The liability for damages and compensation limit of regional routes should be subject to the provisions ofinternational routes.
74.12 Spring Airlines shall provide reasonable compensation in accordance with Chinese laws and regulations
or relevant international conventions for losses caused by delays in air transportation of passengers and baggage.
However, where flight delays are not caused by Spring Airlines’ intentional behaviors or gross negligence or
unforeseen, uncontrollable or unavoidable reasons, or Spring Airlines is able to prove that it or its employees oragents have already taken all reasonably required measures to avoid losses or that all such measures areunavailable, Spring Airlines shall not be liable for compensation.
74.13 After the flight is delayed or cancelled, passengers shall take reasonable measures in time to avoid
additional losses. If the passenger failed to take reasonable measures in time and the losses increased, Spring
Airlines shall not compensate for the extra part.
74.14 International air transport defined by the Convention shall be subject to the liability rules as specified in
the Convention. For international air transport which does not fall within the definition of the Conventions,
Spring Airlines shall be liable for any damage to passengers and baggage caused by transportation in accordancewith the relevant provisions of the Montreal Convention.
Article 75 Liability Limitation29

75.1 Applicability of Liability Limitation
75.1.1 If it falls under “international carriage by air” specified in The Montreal Convention signed in 1999,
provisions on limitation of liability in the Convention shall prevail.
75.1.2 If it falls under “international carriage by air” specified in The Warsaw Convention signed in 1929 or The
Hague Protocol signed in 1955, but doesn’t fall under “international carriage by air” specified in The Montreal
Convention signed in 1999, provisions on limitation of liability in the first two shall apply.
75.1.3 If it doesn’t fall under “international carriage by air” specified in any convention, bilateral treaty or
relevant provisions of domestic laws, government regulations or orders such as the Civil Aviation Law of thePeople's Republic of China shall prevail.
75.2 Provisions on Liability Limitation in the Conventions
75.2.1 The Warsaw Convention and The Hague Protocol
75.2.1.1 Spring Airlines’ liability limitation for passenger casualty shall not be greater than 250,000 French gold
francs or money equivalent.
75.2.1.2 Spring Airlines’ liability limitation for checked baggage is 250 French gold francs or money equivalent
per kilogram at most; its liability limitation for unchecked baggage and passengers’ carry-on items is no morethan 5,000 French gold francs or money equivalent per passenger. Under the circumstance that there’s no clear
weight on the passenger’s baggage ticket, the total weight of checked baggage shall be deemed as no more than
the applicable free baggage allowance for the passenger’s seat class.
75.2.2 The Montreal Convention signed in 1999
75.2.2.1 Article 20 and paragraph 1 of Article 21 of the Montreal Convention are applicable to Spring Airlines’
liability for passenger casualty of no more than 128,821SDRs per passenger.
75.2.2.2 For any damages caused by delay in the course of carriage by air, Spring Airlines’ liability limitation is
no more than 5,346SDRs or money equivalent per passenger. However, if it’s proved that Spring Airlines and its
employees and agents have already taken all reasonable actions to prevent such damages or that it’s impossible
to take such actions, Spring Airlines shall not be held liable for such damages caused by the delay.
75.2.2.3 Spring Airlines’ liability limitation for baggage (including checked and unchecked baggage) is no morethan 1,288SDRs or money equivalent per passenger.
Article 76 Passenger Casualty
76.1 Spring Airlines will be held liable for the casualty accidents of passengers that happen on Spring Airlines’
aircrafts or during the process of getting on or off the aircraft. In the event that the age, mental or healthcondition of any passenger causes any harm or danger to him/her, thereby causing or aggravating any disease,
injury, disability or death of the passenger, Spring Airlines shall not be held liable.
76.2 Spring Airlines’ liability limitation for death or injury during domestic carriage is RMB 400,000 per
passenger.
76.3 Spring Airlines’ liability limitation for death or injury during international carriage shall be determined inaccordance with applicable laws and the liability limitation prescribed by Spring Airlines.
Article 77 Compensation for Baggage
77.1 Spring Airlines shall be liable for any destruction, loss or damage of passengers' checked baggage between
the time when it's checked in and the time when it's delivered to the passengers.
77.2 Spring Airlines will not be held liable if it can prove that it has already taken all reasonable actions or thatit's impossible to take such actions.
77.3 Spring Airlines will not be liable for any damage of baggage resulting from the intrinsic nature, quality or
defect of the baggage.
30

77.4 Spring Airlines shall assume no responsibility for any personal injury or property damage caused by thepassenger's baggage. In the event that the items in any passenger’s baggage cause any harm to others or any
damage to others’ belongings or Spring Airlines’ properties, the passenger involved should compensate for all ofSpring Airlines’ loss and all expenses thus paid.
77.5 Spring Airlines shall assume liability for loss or damage of items listed in Article 40 of these Terms that are
carried secretly in checked baggage as common checked baggage only.
77.6 In the case of connecting flight, Spring Airlines shall assume compensation liability for damage of baggage
that's transported through the air routes its runs only.
77.7 Under the circumstance where all or part of any passenger's checked baggage is damaged or lost during
domestic carriage, Spring Airlines shall assume the relevant liability in accordance with the limitation of
liability for domestic air carriers. The compensation for the damaged checked baggage shall be no more than
RMB 100 yuan per kilogram; the damaged baggage will be compensated according to its actual value when its
value is less than RMB 100 yuan per kilogram; the maximum amount of compensation for passengers'
unchecked baggage shall not exceed RMB 3,000 yuan. If the value of the unchecked baggage is lower than theabove limit, the unchecked baggage will be compensated according to its actual value.
77.8 In the event of destruction, loss or damage to any item in the passenger's checked baggage or baggage, theweight used to determine Spring Airlines’ liability limitation shall be the weight of the damaged baggage oritem only. Under the circumstance where the weight of the lost baggage is uncertain, the weight of the lost
baggage should only be determined as the free baggage allowance the passenger is entitled to at most.
77.9 Except for the loss due to the fault of Spring Airlines, Spring Airlines shall not be liable for the damage
caused to the passenger's unchecked baggage or the baggage that occupies a seat.
77.10 In the case of compensation for baggage, the excess baggage charge for the damaged baggage should berefunded.
77.11 For the domestic leg of international transportation, compensation for baggage shall be handled inaccordance with the applicable regulations of compensation for baggage in international transportation.
77.12 Spring Airlines should inform relevant passengers as soon as possible after the lost baggage that has
already been compensated is found. Relevant passenger should take back his or her baggage and return all of thecompensation except for the compensation for temporary supplies. Under the circumstance where any fraud isfound, Spring Airlines has the right to take back all of the compensation and take legal actions against relevant
passenger.
77.13 In the event that non-local passengers’ checked baggage fails to arrive on the same plane as thepassengers due to reasons of Spring Airlines or its ground handling agent, Spring Airlines shall compensate fortemporary supplies in accordance with 55.2 hereof. If passengers can prove other actual losses, thecompensation shall cover all expenses claimed by passengers.
Article 78 Time Limit for Filing Claims and Lawsuit
78.1 The acceptance by the passenger of the checked baggage without objection may be regarded as preliminary
evidence that the checked baggage has been delivered in good condition and in conformity with the carriage
certificate. Passengers are required to inform Spring Airlines of all lost baggage upon arrival of the flight and go
through the formalities of abnormal baggage carriage records, which will serve as the original basis for raisingobjections. Spring Airlines will not accept the notification not made to Spring Airlines within the time limit as
specified in Paragraph 78.2 of these Terms, and will not bear any responsibility for the possible loss ofpassengers.

31

78.2 In the event that any passenger's checked baggage is damaged and the passenger intends to claim
compensation, the person who has the right to file a claim should raise an objection in written form to Spring
Airlines after finding the damage. In the case of damaged checked baggage, the objection should be raised
within 7 days as of the day the baggage is received at the latest; in the case of delayed checked baggage, anobjection should be raised within 21 days as of the day the baggage is delivered to the passenger at the latest.
Those who fail to raise any objection within the specified time limit may not file a claim for damages against
Spring Airlines.
78.3 The limitation of action for liability for damages in air transport is two years and it should start as of the
day the aircraft arrives at the airport of destination or the day the aircraft is supposed to arrive at the airport ofdestination or the day when the carriage finishes. Passengers will lose their right to claim compensation fordamage should they fail to take a legal action within the time limit.
Chapter XVII Effectiveness & Modification
Article 79 These Terms shall take effect as of June 20, 2023 and simultaneously replace the General Terms
and Conditions for Carriage of Passengers and Baggage of Spring Airlines Co., Ltd. formulated previously.
Article 80 In the event the provisions of these Terms conflict with any mandatory provisions of relevant laws
and regulations, the laws and regulations shall prevail though it does not affect the legal force of remaining
provisions of these Terms. Where some provisions of the Civil Aviation Administration of China (CAAC) on
which these Terms are based are updated or modified subsequently, which results in inconsistency between
CAAC provisions and provisions hereof, the latest provisions introduced by CAAC shall prevail.
Article 81 Spring Airlines has the right to modify these Terms and its air transport rules in accordance with theprovisions and procedures specified by CAAC without giving prior notice. However, such modification does not
apply to carriage that has already begun before such modification is made. Where some provisions herein areinconsistent with other carriage provisions released via Spring Airlines’ official channels, in principle, thosereleased on a later date shall prevail.
Article 82 Spring Airlines’ employees, authorized sales agents, authorized ground handling agents or otheragents and their employees do not have the right to violate or modify these Terms, nor shall they over-interpretthese Terms and make promises to passengers that go against the intent hereof.
Article 83 Although Spring Airlines tries to keep the consistency among various language versions, the othertext versions of these Terms are only for the convenience of a specific customer group to read and understand. If
there are inconsistencies or ambiguities among the versions or translations, this simplified Chinese version shallprevail.

32

Schedule: Rules of Spring Airlines on Voluntary Change and Voluntary Refund (Preferential Class, Preferred
Class, and SpringPlus Class)
1. Rate for Voluntary Change and Voluntary Refund of Domestic Flight
Effective date (booking date): As of June 20, 2023 (inclusive)
1.1 Rules on Voluntary Change for Preferential Class/Preferred Class on a Domestic Flight:
Time when a change request is made7 or more
Primary

Secondary

cabin

cabin

days priortoscheduledflightdeparture

Y/W,

3-7

days

(including
3

days)

prior

to

scheduled

24 hours - 3

2-24 hours

days(including
24

2hours)

prior

toscheduledflightflightdeparture

hours)

prior

toscheduledflightLess than 2(including

After

to

scheduledscheduledflightflightdeparture

departure

departure

departure

hours prior

A,B,C…X,Y,Z

5%

10%

20%

30%

40%

60%

N,Q,T,X,U,E

A,B,C…X,Y,Z

20%

30%

40%

50%

60%

90%

R1~R4

A,B,C…X,Y,Z

20%

50%

60%

80%

90%

90%

20%

50%

60%

80%

90%

90%

S,H,V,K,L,M

P, P1~P5
G,G1,G2,B

Subject to agreed rules

I

Subject to Spring Airlines product rules

O, D,J

Subject to Spring Airlines rules

1.2 Rules on Voluntary Refund for Preferential Class/Preferred Class on a Domestic Flight:
Time when a refund request is made7 or more
Primary

Secondary

cabin

cabin

days priortoscheduledflightdeparture

Y/W,

3-7 days(including
3

days)

prior

to

scheduled

24 hours - 3days(including(including
24

hours)

prior

toscheduledflightflightdeparture

2-24 hours

departure2

hours)

prior

toscheduledflightdepartureLess than
2

hours

prior

to

After
scheduledscheduledflightflightdeparture

departure

A,B,C…X,Y,Z

15%

20%

30%

40%

50%

70%

N,Q,T,X,U,E

A,B,C…X,Y,Z

30%

40%

50%

60%

70%

100%

R1~R4

A,B,C…X,Y,Z

50%

70%

80%

90%

100%

100%

S,H,V,K,L,M

33

50%

P, P1~P5

70%

80%

100%

90%

G,G1,G2,B

Subject to agreed rules

I

Subject to Spring Airlines product rules

O, D,J

Subject to Spring Airlines rules

100%

1.3 Rules on Voluntary Change for SpringPlus Class on a Domestic Flight:
Time when a change request is made7 or more
Primary cabin

Secondarycabin

days priortoscheduledflightdeparture

Y/W,

24 hours -3-7 days

2-24 hours

3 days(including(including 2(including

3 days)hours) prior

24 hours)

prior totoprior toscheduledscheduledscheduledflightflightflightdeparture

hours prior

After

to

scheduledscheduledflightflightdeparture

departure

departure

departureLess than 2

A,B,C…X,Y,Z

5%

5%

10%

20%

30%

50%

N,Q,T,X,U,E

A,B,C…X,Y,Z

10%

20%

30%

40%

50%

90%

R1~R4

A,B,C…X,Y,Z

10%

40%

50%

70%

80%

90%

10%

40%

50%

70%

80%

90%

S,H,V,K,L,M

P, P1~P5
G,G1,G2,B

Subject to agreed rules

I

Subject to Spring Airlines product rules

O, D,J

Subject to Spring Airlines rules

1.4 Rules on Voluntary Refund for SpringPlus Class on a Domestic Flight:
Time when a refund request is made24 hours -Primary cabin

Secondarycabin

7 or more

3-7

days

days prior(including 3(including

to

days)

24 hours)scheduled

to scheduledprior

flightflightscheduleddeparture

departure

flight

prior

3

days

to

departure
Y/W,
S,H,V,K,L,M

2-24 hours(including
2

hours)

prior

toscheduledflightdepartureLess than
2
prior

hours
to

After
scheduledscheduledflightflightdeparture

departure

A,B,C…X,Y,Z

10%

10%

20%

30%

40%

A,B,C…X,Y,Z

20%

30%

40%

50%

60%

60%
100%

N,Q,T,X,U,E

34

100%
R1~R4

A,B,C…X,Y,Z

P, P1~P5

40%

60%

70%

80%

90%

40%

60%

70%

80%

90%

G,G1,G2,B

100%

Subject to agreed rules

I

Subject to Spring Airlines product rules

O, D,J

Subject to Spring Airlines rules

2. Rate for Voluntary Change and Voluntary Refund of International/Regional Flight
Effective date (booking date): As of January 26, 2019 (inclusive)
2.1 Rules on Voluntary Change for Preferential Class/Preferred Class on an International/Regional Flight:
Time when a change request is made30 or more
Primary cabin

Secondarycabin

days priortoscheduledflightdeparture

Y/W

15-30 days

7-15 days(including(including

15 days)

7 days)prior toprior toscheduledscheduledflightflightdeparture

departure

24 hours 7 days

Less than(including

2 hoursAfter

24 hours)

prior toscheduledprior toscheduledflightscheduledflightdeparture

flightdeparture

departure

A,B,C…X,Y,Z

10%

20%

30%

40%

60%

70%

N,Q,T,X,U,E

A,B,C…X,Y,Z

30%

40%

50%

60%

70%

80%

R1~R4

A,B,C…X,Y,Z

50%

60%

70%

80%

100%

100%

50%

60%

70%

80%

100%

100%

S,H,V,K,L,M

P, P1-P5
G,G1,G2,B

Subject to agreed rules

I

Subject to Spring Airlines product rules

O, D,J

Subject to Spring Airlines rules

2.2 Rules on Voluntary Refund for Preferential Class/Preferred Class on an International/Regional Flight:
Time when a refund request is made30 or more
Primary cabin

Secondarycabin

days priortoscheduledflightdeparture

Y/W

A,B,C…X,Y,Z

20%

15-30 days

7-15 days(including(including

15 days)

7 days)prior toprior toscheduledscheduledflightflightdeparture

departure

30%

40%
35

24 hours 7 days

Less than(including

2 hoursAfter

24 hours)

prior toscheduledprior toscheduledflightscheduledflightdeparture

flightdeparture

departure
50%

90%

100%

S,H,V,K,L,M
N,Q,T,X,U,E

A,B,C…X,Y,Z

40%

50%

60%

70%

100%

100%

R1~R4

A,B,C…X,Y,Z

60%

70%

80%

90%

100%

100%

60%

70%

80%

90%

100%

100%

P, P1-P5
G,G1,G2,B

Subject to agreed rules

I

Subject to Spring Airlines product rules

O, D,J

Subject to Spring Airlines rules

2.3 Rules on Voluntary Change for SpringPlus Class on International/Regional Flight:
Time when a change request is made30 or more
Primary cabin

Secondarydays prior
to

cabin

scheduledflightdeparture
Y/W

15-30 days

7-15 days(including(including

15 days)

7 days)prior toprior toscheduledscheduledflightflightdeparture

departure

24 hours 7 days

Less than(including

2 hoursAfter

24 hours)

prior toscheduledprior toscheduledflightscheduledflightdeparture

flightdeparture

departure

A,B,C…X,Y,Z

5%

10%

20%

30%

50%

60%

N,Q,T,X,U,E

A,B,C…X,Y,Z

20%

30%

40%

50%

60%

70%

R1~R4

A,B,C…X,Y,Z

40%

50%

60%

70%

90%

90%

40%

50%

60%

70%

90%

90%

S,H,V,K,L,M

P, P1-P5
G,G1,G2,B

Subject to agreed rules

I

Subject to Spring Airlines product rules

O, D,J

Subject to Spring Airlines rules

2.4 Rules on Voluntary Refund for SpringPlus Class on International/Regional Flight:
Time when a refund request is made30 or more
Primary cabin

Secondarycabin

days priortoscheduledflightdeparture

Y/W

15-30 days

7-15 days(including(including

15 days)

7 days)prior toprior toscheduledscheduledflightflightdeparture

departure

24 hours 7 days

Less than(including

2 hoursAfter

24 hours)

prior toscheduledprior toscheduledflightscheduledflightdeparture

flightdeparture

departure

A,B,C…X,Y,Z

10%

20%

30%

40%

80%

90%

N,Q,T,X,U,E

A,B,C…X,Y,Z

30%

40%

50%

60%

90%

90%

R1~R4

A,B,C…X,Y,Z

50%

60%

70%

80%

90%

90%

50%

60%

70%

80%

90%

90%

S,H,V,K,L,M

P, P1-P5
G,G1,G2,B

Subject to agreed rules
36

I

Subject to Spring Airlines product rules

O, D,J

Subject to Spring Airlines rules

3 Instructions on Refund and Change Rules
3.1 The departure time of the flight in these rules refers to the departure time of the flight indicated on thepassenger ticket. "7 days prior to scheduled flight departure" is 7×24 hours, i.e. 168 hours; "3 days prior toscheduled flight departure" is 3×24 hours, i.e. 72 hours. “3-7 days (including 3 days) prior to scheduled flightdeparture”, “24 hours - 3 days (including 24 hours) prior to scheduled flight departure”, “2-24 hours (including
2 hours) prior to scheduled flight departure” and “Less than 2 hours prior to scheduled flight departure” areaccurate to minutes.
3.2 Only change to an equivalent class cabin or from low class to high class is allowed for voluntary change. Incase of a price difference arising from a change, the passenger must pay the difference in addition to the changefee.
3.3 Passengers' voluntary change of route shall be subject to voluntary refund.
3.4 For voluntary refund, the change fee already charged will not be refunded.
3.5 The refund and change fees are rounded to the single digit.
3.6 The refund and change fees listed in these rules shall be charged in proportion to the ticket fare.
3.7 Except for other restrictions clearly indicated on the passenger ticket, refund and change of ticket shall be
subject to these rules.

37