WIN-62-0064-06
W I N - 6 2 - 0 0 6 4

HITACHI INDUSTRIAL COMPUTER

HF-W6500

Model 45/40

INSTRUCTION MANUAL

USER'SMANUALWIN-62-0064-06

HITACHI INDUSTRIAL COMPUTER

HF-W6500

Model 45/40

INSTRUCTION MANUAL

Read and keep this manual.
 Read safety instructions carefully and understand them
before starting your operation.
 Keep this manual at hand for reference.

USER'SMANUALFirst Edition, December 2013, WIN-62-0064 (out of print)
Second Edition, August 2013, WIN-62-0064-01(out of print)
Third Edition, September 2013, WIN-62-0064-02 (out of print)
Fourth Edition, April 2015, WIN-62-0064-03(out of print)
Fifth Edition, April 2015, WIN-62-0064-04(out of print)
Sixth Edition, December 2016, WIN-62-0064-05(out of print)
Seventh Edition, February 2017, WIN-62-0064-06
All Rights Reserved, Copyright © 2013, 2016, Hitachi Industry & Control Solutions, Ltd.
The contents of this publication may be revised without prior notice.
No part of this publication may be reproduced in any form or by any means without permission inwriting from the publisher.
Printed in Japan.

TP<IC> (FL-MW2007)

SAFETY INSTRUCTIONS

Carefully read and fully understand the safety precautions below before operating
the equipment.
 Operate the equipment by following the instructions and procedures describedin this manual.
 Pay attention especially to safety precautions displayed on the equipment or inthis manual. Make sure you follow them. Otherwise, personal injury andproperty damage including damage to the equipment may result.
 A safety precaution is indicated by a heading as shown below. A heading iseither a safety alert symbol; a word such as “DANGER”, “WARNING”,“CAUTION”, or “NOTICE”; or a combination of both.
This is a safety alert symbol. This symbol is used to signify
potential hazards that may result in personal injury or death.
Make sure you follow the safety message that follows thissymbol in order to avoid possible injury or death.
DANGER: This symbol is used to indicate imminent hazards thatwill highly likely result in serious personal injury or
death.
WARNING: This symbol is used to indicate potential hazards that
may result in serious personal injury or death.
CAUTION: This symbol is used to indicate potential hazards that
may result in minor or moderate personal injury.
NOTICE: This symbol is used to indicate hazards that may result inequipment or property damage but not personal injury.
The heading “NOTE” is used to indicate a cautionary note about handling andoperation of the equipment.
 Do not attempt to perform any operation that is not described in this manual. If
there is any problem with the equipment, call your maintenance personnel.
 Read this manual carefully and fully understand the directions and precautions
written in this manual before operating the equipment.
 Keep this manual nearby so that you can reference the manual anytime youneed it.
 Every effort has been made to specify the best precautions on the equipment
and in the manual. Nevertheless, unexpected incidents may occur. When you
use the equipment, you are asked not only to follow the instructions but also to
use your own judgement on safety.

S-1

SAFETY INSTRUCTIONS (Continued)

1. COMMON SAFETY PRECAUTIONS
Carefully read and fully understand the following safety precautions.
1.1

WARNING This equipment is not designed and manufactured to be used for a life-criticalsystem that requires extreme safety. If there is a possibility that theequipment may be used for this purpose, contact relevant sales
representatives.
 In case of smoke, a burning smell, or the like, turn off the power to theequipment, disconnect the power cord from the outlet, and contact yoursupplier or maintenance personnel. Using the faulty equipment without repair
may result in a fire or an electric shock.
 This equipment has built-in hard disk drives. Do not hit the equipment or
give a shock or vibration to the equipment because that may cause theequipment to fail. Should you drop the equipment or damage its chassis,
disconnect the power cord from the outlet and contact your maintenancepersonnel. Using the faulty equipment without repair may result in a fire oran electric shock. Do not give a shock to the equipment when unpacking or
carrying the equipment.
 Do not modify this equipment because that may result in a fire or an electric
shock. The Manufacturer’s responsibility is exempted from any result arisingout of the user’s modification of the Equipment.
 Do not open the equipment cover.Maintenance of the machine must be done
only by maintenance personnel.

S-2

SAFETY INSTRUCTIONS (Continued)

1.2

CAUTION If the equipment drops or is tipped over, personal injury may result. Pay full
attention when transporting the equipment.
 Make sure you do not catch or hit your fingers to cause personal injury when
unpacking or carrying the equipment.
 Risk of explosion if battery is replaced by an incorrect type. Dispose of usedbatteries according to the instructions.

S-3

SAFETY INSTRUCTIONS (Continued)

1.3

NOTICE

 This equipment alone cannot guarantee the system safety. In order to ensuresufficient safety of your system even when this equipment should fail,malfunction, or have program bugs, you must add systemic protections suchas building external protective/safety circuits to facilitate safety measures toprevent personal injury and serious accidents.
 When you work on installation or replacement of hardware, wear anantistatic wrist strap to prevent the buildup of static electricity.
 When you tighten or remove a screw, use a screwdriver that fits the size andtype of the head of the screw to avoid stripping the head.
When you tighten a screw, drive a screw along the axis of a tapped hole
without adding too much torque in order to avoid damaging the thread.
 This equipment is evaluated with the hardware specified in this manual.
Accordingly, use only the specified hardware when upgrading options orreplacing components. If any other hardware is used for such upgrade or
replacement, correct operation of the equipment will not be guaranteed.
 Do not use the equipment in the environment full of dust or with corrosivegas because that may cause the equipment to fail.
 Do not give a shock to the equipment when unpacking or carrying theequipment. If you do, that may cause the equipment to fail.
 Make sure sufficient clearance is provided for air intake and exhaust in frontof and behind the equipment. Otherwise, the temperature inside theequipment may rise and that may cause a failure or short life span of theequipment. In addition, you need to ensure sufficient clearance formaintenance work.

S-4

SAFETY INSTRUCTIONS (Continued)

2. SAFETY WARNINGS IN THIS MANUAL
2.1

Safety Warning Indicated as “WARNING”

 When you connect the plug of the power cord to an outlet, make sure you use
an outlet with a ground terminal (ground pole) that is properly grounded. In
addition, you must install and use an earth leakage circuit breaker.
If you do not take these measures, that may result in a fire or an electric
shock.
 Do not use a two-pole plug without a ground pole because that may result inan electric shock or failure of the device.
(Page 1-3)
 Warning about the power supply unit (hazardous voltage)
Do not remove the power supply unit except when you remove and install
main memory or lithium batteries. If you do, serious personal injury or death
may result due to an electric shock.
(Page 2-1)
 Do not remove the cover of the power supply unit. If you do, serious personal
injury or death may result due to an electric shock.
(Page 2-1) (Page 5-11)
 If any of the air intake and exhaust holes of the equipment is blocked, thetemperature inside the equipment may rise and that may cause a fire or
failure of the equipment. Make sure sufficient clearance is provided aroundthe equipment when you install. (See “1.2.2 Installation”.)(Page 3-1)
 In case of smoke, a burning smell, or the like, unplug the power cord fromthe outlet, and contact your supplier or maintenance personnel. Using
faulty equipment without repair may result in a fire or an electric shock.
(Page 3-4) (Page 6-1)

S-5

SAFETY INSTRUCTIONS (Continued)

 Before you install or remove an extension board, make sure you shut down
the OS, turn off the main power to the equipment, and wait for at least one
minute. If you install or remove an extension board without shutting down
the power, an electric shock or a fire may result.
(Page 5-5)
 Do not open the equipment cover. Maintenance of the machine must be done
only by maintenance personnel. Maintenance personnel is those who read aUser's Manual carefully and understand the contents.
(Page 5-7)
 Before you install or remove main memory, make sure you shut down theOS, turn off the main power to the equipment, and wait for at least one
minute.
If you install or remove main memory without shutting down the power, anelectric shock or a fire may result.
 Warning about the power supply unit (hazardous voltage)
Do not remove the power supply unit except when you install or remove
main memory and the lithium battery. If you do, serious personal injury or
death may result due to an electric shock.
(Page 5-11)
 When you remove the power supply unit, make sure you disconnect the plugof the power cord from an electrical outlet, tightly hold the installation andremoval handle on the unit, and lift it up. Otherwise, serious personal injury
or death may result due to an electric shock or if you drop the unit.
(Page 5-13)

S-6

SAFETY INSTRUCTIONS (Continued)

2.2

Safety Warning Indicated as “

CAUTION”

 When you install the equipment on a mounting metal fitting for verticalinstallation, do not use the set screws for the cover to secure the equipment.
If you use the set screws for the cover, the equipment may fall and personal
injury may result.
(Page 1-7)
 When procuring an AC power cord, make sure that the cord has proper rating
and meets local safety requirements whatever applicable. Otherwise, anelectric shock or machine failure may result.
(Page 1-10)
 Cautions about the fans (rotating objects)
Only maintenance personnel are allowed to remove a fan. Do not remove afan. If you do yourself, your hand or objects may be caught by the rotating
part of the operating fan and personal injury may result.
(Page 2-1)
 Do not directly touch the parts inside the equipment with your hand when
you install or remove an extension board. Those parts are hot and if you
touch them, you may get burned. In addition, if you touch them, they may getdamaged and that may result in failure of the equipment.
(Page 5-5) (Page 5-11) (Page 5-19) (Page 5-30)
 When you install the cover of the equipment, do not put your fingers inside
the cover. If you do, your fingers may get caught and injured.
(Page 5-7)
 If you bend the tab of the grounding spring at the slot by mistake when you
remove an extension board, be careful not to cut your fingers when you fix
the bend because the tab has a sharp edge.
(Page 5-10)
 Before you start the work, make sure you shut down the OS, turn off themain power to the equipment, and wait for at least one minute. Otherwise,
an electric shock or failure of the equipment may result.
(Page 5-16) (Page 5-19) (Page 5-30)

S-7

SAFETY INSTRUCTIONS (Continued)

 When you install or remove a hard disk, make sure you do not cut yourfingers on the protrusions.
(Page 5-16)
 When you install or remove an HDD, make sure the drive bay number iscorrect. If you remove an HDD and install it in a different bay, aconfiguration information mismatch occurs and the equipment may not startor the data stored in the HDD may be lost.
(Page 5-18)
 When you install or remove a DVD drive, make sure you do not cut yourfingers on the protrusions.
(Page 5-19)
 Rack-mounting metal fittings are designed to be used for pulling out theequipment toward the front by hooking your fingers on the handles.
Do not grip the handles to lift up or carry the equipment.
If you do, the equipment may fall and personal injury may result.
 Thoroughly check if the rack-mounting metal fittings are attached properly.
If they are not attached properly or the screws are loose, the equipment may
fall and personal injury may result.
(Page 5-26)
 When you install the equipment on the mounting metal fitting for verticalinstallation, do not use set screws for the cover to secure the equipment. If
you use the set screws for the cover, the equipment may fall and personal
injury may result.
(Page 5-29)

S-8

SAFETY INSTRUCTIONS (Continued)

 This equipment uses a lithium battery. When you replace the lithium battery,make sure you replace it with one specified by the Manufacture Otherwise,
an explosion, a fire, a burst battery, heat generation, a liquid spill, or gas
generation may result.
(Page 5-35)
 Do not directly touch the parts inside the equipment with your hand when
you install or remove a jumper socket. Those parts are hot and if you touchthem, you may get burned. In addition, if you touch them, they may getdamaged and that may result in failure of the equipment.
(Page 5-37)

S-9

SAFETY INSTRUCTIONS (Continued)

2.3

Safety Warning Indicated as “NOTICE”

 Before you move the equipment, make sure you shut down the OS, turn off
the main power to the equipment, and wait for at least one minute.
Otherwise, failer of hard disk drives (HDDs) or other devices may result.
 Due to the surge protector supplied with this equipment, a surge of electricalcurrent may occur if the power is turned on before the power supply unit has
sufficiently cooled off naturally after the power has been turned off. Before
you turn on the power again, wait at least one minute after you have turned
off the power. Otherwise, the surge may affect the fuse free breaker (FFB)
connected to the equipment and also the life span of the equipment itself.
(Page C-1)
 When you transport or carry the equipment, pack it in the dedicated container(container and packing materials used when the equipment was delivered). If
you use other container or packing materials, that may damage theequipment. Do not use damaged or broken dedicated container when you
transport or carry the equipment. If you do, that may damage the equipment.
(Page C-1) (Page 1-3) (Page 5-1)
 If certain types of failure occur, important files may be lost when you use thisequipment. Files can be lost by power failure and human error during
operation, in addition to losses due to the failure of the equipment. If such asituation occurs, the files cannot be recovered. In order to prevent data loss,
make it a routine to save your files and establish a systematic schedule forbacking up files.
(Page C-7)
 Depending on the type of failure, important files may be lost when you use
this equipment. Files can be lost by power failure and human mistakes during
operation in addition to the failure of the equipment. Should such a situation
occur, the files cannot be recovered. In order to prevent data loss, make it aroutine to save your files and establish a systematic way of backing up files.
(Page i)

S-10

SAFETY INSTRUCTIONS (Continued)

 Before you move the equipment, make sure you shut down the OS, turn off
the main power of the equipment, and wait for at least one minute. If you donot, the hard disk drives (HDDs) and other devices may fail.
 If you install the equipment in a mounting chassis or rack with casters, theequipment may be subjected to excessive vibration or shock when it istransported or moved and that may cause the equipment to fail. In order toavoid failure, you must select or design a chassis or rack that satisfies theinstallation environment requirements of the equipment and be cautious
about vibration and shock when you move, transport, or carry the installed
device.
(Page 1-3)
 Do not route interface cables and the like near the power cord. If you do,
failure and malfunction of the equipment may result.
 Do not connect or disconnect an interface cable while the power for thisequipment or for the remote device is on. If you do, failure of the equipment
may result due to a short circuit between the power supply and the ground.
When an interface cable comes off while the power for the equipment is on,
shut down the OS and then turn off the main power for the equipment. If themain power for the equipment is turned off abruptly without shutting down
the OS, file contents may be lost.
 When you connect a cable for external contacts, make sure you connect thecable to a connector for the external contacts (EXT). It is possible that a
voltage as high as 40 VDC can be applied to the cable through a relay load. If
you connect the cable to the wrong connector, that may cause failure of theequipment.
(Page 1-8)
 Never hot-swap HDDs because that may cause failure of the equipment and
HDDs.
Before you replace HDDs for the model A, make sure you shut down the OS,turn off the main power to the equipment, and wait for at least one minute.
 When using a USB port, check the orientation of the USB connector, andthen insert the connector slowly. Otherwise, the USB port may be damaged.
 Do not remove or insert a USB device during online operation (system
operation) because that may affect currently running applications.
(Page 2-1)

S-11

SAFETY INSTRUCTIONS (Continued)

 If you insert or access an optical CD or DVD, the system load may increase
and running applications may be affected. Do not insert or access an opticaldisc during online operation (system operation).
(Page 2-1) (Page 3-5)
 Performing emergency shut down (that is, unpulgging the power cord fromthe outlet or shutting off the breaker without proper shutdown of the OS)
may cause the OS or applications not to work properly or may cause saved
data to be corrupted. Do not perform emergency shut down unless you muststop the system immediately due to some kind of error.
 If you turn off the power at the source of the AC power, the system may not
be able to recover automatically.
(Page 3-4)
 When you finish accessing a CD or DVD, eject the disc from the DVD drive.
If you leave the disc in the DVD drive, failure may result.
 If you keep the disc tray open, failure may result.
When you do not use the DVD drive, keep the disc tray inside the DVD
drive.
 Do not use an unbalanced CD or DVD due to attached labels and so on; adisc with cracks, scratches, or vertical deviation; or a disc with a nonstandard form. If you do, an abnormal sound or vibration may be generated
and failure of the equipment may result.
(Page 3-5)

S-12

SAFETY INSTRUCTIONS (Continued)

 When you move the equipment, make sure you shut down the OS, turn off
the main power to the equipment, and wait for at least one minute. If you donot, the HDDs and other devices may fail.
 If you install the equipment in a mounting chassis or rack with casters,
excessive vibration or shock may be added to the equipment when theequipment is transported or moved and that may cause the equipment to fail.
In order to avoid failure, you need to select or design a chassis or rack thatsatisfies the installation environment conditions of the equipment and be
cautious about the vibration and shock when you move, transport, or carry
the installed device.
 If you wash the dust filter, dry it completely before attaching it to theequipment. If you use the equipment while its dust filter is not completely
dry, the equipment may fail. When you use a detergent to clean the dust
filter, make sure you use a neutral detergent. If you use other types ofdetergent, the dust filter may lose its function.
(Page 5-1)
 Make sure you disconnect all external cables connected to the equipment
before you install or remove an extension board. Otherwise, failure of theequipment may result.
(Page 5-5)
 Always attach a slot cover to each unused slot and attach a connector coverto each unused connector. Otherwise, failure of the equipment may result.
(Page 5-10)
 Make sure you disconnect all external cables connected to the equipment
before you install or remove main memory. Otherwise, failure of theequipment may result.
(Page 5-11)
 When you install or remove the power supply, make sure it does not touch
the parts inside the equipment. If it does, failure of the equipment may result.
 When you remove all screws that secure the power supply, the power supply
may fall onto the internal components. In order to prevent the power supply
from falling, support it by holding the handle during the work. If the power
supply falls, the failure of the equipment may result.
(Page 5-13)

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SAFETY INSTRUCTIONS (Continued)

 The orientation of a main memory module on a connector is fixed. When you
install a main memory module, make sure the orientation is correct.
Otherwise, failure of the equipment may result.
 Do not install main memory modules with different capacities on slot A andslot B. If you do, the modules may not be recognized.
(Page 5-14)
 Put the hard disk drive (HDD) on a shock-absorbing material such as an antistatic cushion even for a temporary task. If you put an HDD directly on ahard surface such as a desktop, a failure or a shorter life span of the unit orloss of data may result due to possible jarring or the shock.
 Never remove the screws on an HDD while the power to the unit is on. Never
hot-swap hard disk drives. If you do either of these, failure of the equipment
or the drive may result.
 Before you replace an HDD, make sure you shut down the OS, turn off themain power to the equipment, and wait for at least one minute.
 Install or remove an HDD only if necessary, for example, when you need toreplace an HDD due to failure. If you do it frequently, failure of theequipment may result.
 Fully insert and secure the HDD. Loose contact and missing screws may
result in failure.
 Do not give a shock to an installing HDD and the already mounted hard disks
during installation. If you give a shock to an HDD, failure of the drive may
result.
(Page 5-16)
 When you mount an HDD frame, make sure you do not insert the internalcables into the wrong connectors on the HDD backboard. If you do, theequipment may not start properly.
 The DVD cover is prone to bending or warping. Make sure you do not apply
too much force to the cover.
 Make sure you do not apply too much force to the connector of the DVD
drive. If you do so, failure of the DVD drive may result.
 Make sure you do not apply too much force the top of the DVD drive. If you
do so, failure of the DVD drive may result.
(Page 5-19)

S-14

SAFETY INSTRUCTIONS (Continued)

 The orientation of a rack-mounting metal fitting is fixed if it is to be attachedto the equipment. Make sure the orientation is correct.
(Page 5-26)
 Never remove screws while the main power to the equipment is on. Never
hot-swap a device. If you do either of these, failure of the built-in equipment
may result.
(Page 5-30)
 This equipment is equipped with the RAID1 feature, making it more reliable
compared to a system with a conventional disk drive configuration.
Nonetheless, the data stored on the HDDs may be lost depending on the typeof failure that occurs. In addition to equipment failure, data can also be lost
due to power failures and human error during operation. Should such asituation occur, the files cannot be recovered. In order to prevent data loss,
make it a routine to save your data and establish a systematic way of backing
up files. In addition, increase the reliability of your power supply system by,for example, using a UPS.
 This equipment is evaluated under the assumption that the HDD models
specified by HITACHI are used. When you replace an HDD, use the HDD
models specified by HITACHI. Otherwise, the data stored on the HDDs may
be lost. Stick to the recommended replacement cycle when you replace an
HDD. (See "APPENDIX HANDLING REPLACEABLE COMPONENTS".) Each piece of this equipment has its own RAID configuration information(serial number and so on). You cannot replace HDDs in one piece of thisequipment with HDDs from another unit. If you do, unexpectedconsequences may result due to configuration information mismatches orother reasons.
 Use a brand-new HDD (an unused HDD) or an HDD to which "Initialize
Drives" has been applied (see "8.2.2 Building RAID1") as a replacement
HDD.
 Do not reverse the mounting locations of two HDDs. If you do, rebuild may
not start automatically when a replacement HDD is mounted to recover froma failure in one HDD.
 Maintenance of a RAID1 system requires a high level of expertise. Should
any mistakes be made during the work, the data stored on the HDDs may be
lost.
(Page 8-1)

S-15

SAFETY INSTRUCTIONS (Continued) As a replacement HDD, do not use an HDD previously used in the A modelor the D model. If you do, this equipment may not operate properly or thedata on the HDDs may be lost because of configuration information
mismatches or other reasons.
(Page 8-1) (Page 8-20)(Page 8-39)
 When a RAID1 system is newly built, the RAID1 configuration informationis recorded on the HDDs. This configuration information can only be used by
the piece of equipment that uses this individual RAID1 system. An HDD
with this configuration information cannot be used by other pieces ofequipment. If a user uses multiple pieces of equipment, regardless of whether
they are A models or D models, the user needs to be cautious when handlingand storing the HDDs in order not to mix them up. If HDDs are mixed up, a
RAID1 configuration information mismatch occurs. The equipment may not
operate properly, and the data on the HDDs may be lost.
 When you build a RAID1 system from scratch, prepare two new HDDs
selected from the models specified and tested by HITACHI. Otherwise, thedata stored on the HDDs may be lost.
 When you build a RAID1 system from scratch, use the recovery DVD andinstall the OS from scratch.
 Note that if you build a new RAID1 system on a preexisting RAID1 system,
the configuration information is overwritten and the preexisting RAID1
system cannot be used anymore.
(Page 8-8)
 Never remove an HDD when the HDD status lamp of the HDD is OFF. If
you do, the data stored in the HDD gets corrupted.
 Mount an HDD securely. Loose contacts and missing screws may result in a
failure.
 Do not subject an HDD you are mounting and the already mounted HDDs toshock while replacing an HDD. Otherwise, failure of the equipment may
result.
 Until the rebuild is complete, avoid shutting off the power for this equipment
or attaching and detaching HDDs. Otherwise, the data on the HDDs may belost or a failure may result.
(Page 8-20)

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SAFETY INSTRUCTIONS (Continued)

 Wear cotton gloves when replacing an HDD in order to prevent problems
caused by static electricity. If you do not, the data stored on the HDD may
get corrupted.
 Make sure you check the correct procedure before you start the work. If you
do not follow the correct procedure, the data stored on the HDD may be lost.
(Page 8-20) (Page 8-35) (Page 8-37) (Page 8-39)
 If you apply the recovery method for an offline HDD to an HDD that was set
to offline by something other than the RAS software, the HDD may not berecovered, or even if it is recovered, the HDD may not work properly.
 Use the recovery method for an offline HDD only for the purpose ofevaluating the equipment. If you apply the recovery method for an offline
HDD to equipment actually used in the field, for example, a system innormal operation, malfunctions may result, including data loss.
 If an HDD is automatically set to offline by the equipment, the HDD may
possibly be out of order. Do not apply the recovery method for an offline
HDD to such an HDD.
 An HDD recovered by the recovery method for an offline HDD must not be
used for equipment actually used in the field. If used, malfunctions may
result, including data loss.
(Page 8-32)
 Do not replace the two HDDs at the same time. If you do, the data getscorrupted.
 When you replace an HDD, make sure that you set the HDD into the offlinemode in the Hardware status window, and then remove that HDD andmount the replacement HDD. If you mount or remove an HDD when the
hardware status cannot be checked, for example, immediately after the OS
starts, a failure may result.
(Page 8-39)
 Do not use a replacement component for longer than the recommended
replacement cycle. If you do, a deteriorating or worn-out component may
cause the equipment to fail.
(Page A-1)

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SAFETY INSTRUCTIONS (Continued)

3.

WARNING LABELS
The warning label is attached to the following position on the equipment.

WARNING
Hazardous
voltage.

Do not open the equipment cover.Maintenance ofthe machine must be done only by maintenancepersonnel.

警 告
危険電圧
Hazardous
voltage.

WARNING

感電による死亡または重傷の恐れがあります。 カバーを外す前に、電源ケーブルをコンセントから抜いてください。
Can cause death or severe injury.Pull out power
cord from the outlet before opening the cover.

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SAFETY INSTRUCTIONS (Continued)

警 告

WARNING

Hazardous voltage.
Can cause deathor severe injury.

Hazardous weight.
This handle is forthis power supply only.

危険電圧
感電による死亡、または重傷の恐れがあります。

重量物注意
この取手は電源脱着専用です。

Do not open thiscover.

Do not lift up thecomputer unit withthis handle.

この蓋を開けないでください。

この取手では装置全体を持ち上げないでください。

CLASS 3B VISIBLE AND INVISIBLE LASERRADIATION WHEN OPEN AND INTERLOCKSDEFEATED AVOID EXPOSURE TO THE
BEAM. (*1)
CAUTION
LABEL(*1) The CAUTION label might be obscured by the
DVD cover.

4. PRECAUTIONS WHEN YOU USE THE LASERThe DVD drive uses a laser.
Do not look into the laser beam, whether directly or indirectly, because that
may cause a visual impairment.

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SAFETY INSTRUCTIONS (Continued)

通知

NOTICE

ドライブの挿抜手順を誤ると、システムデータ破壊にいたりますので、取扱説明書に従いドライブの交換を実施してください。
Drive replacement bya wrong procedure
corrupts the system data.
See User’s Manual

5.

DISPOSING THE EQUIPMENT
This Equipment contains materials potentially harmful to environment if
improperly abandoned. When you dispose of this Equipment, observe local
laws and regulations whatever applicable.

6. EU BATTERY DIRECTIVE (2006/66/EC)
ＥＵ

This symbol mark is valid in countries inside the European Union. This symbol
mark is specified in Article 20 “Information for end-users” and Annex II of the
EU directive 2006/66/EC.
This equipment is equipped with a lithium battery. When you remove thebattery, follow the instructions in the “HF-W6500 Model 45/40
INSTRUCTION MANUAL”.
In the European Union, a separate collection system for used battery andaccumulator has been in place. Process batteries and accumulators
appropriately at a local collection/recycle center.

S-20

PRECAUTIONS
1. PRECAUTIONS ABOUT THE EQUIPMENTNOTICE● Before you move the equipment, make sure you shut down the OS, turn off
the main power to the equipment, and wait for at least one minute. Otherwise,
failer of hard disk drives (HDDs) or other devices may result.
● When you transport or carry the equipment, pack it in the dedicated container(container and packing materials used when the equipment was delivered). If
you use other container or packing materials, that may damage the equipment.
Do not use damaged or broken dedicated container when you transport or
carry the equipment. If you do, that may damage the equipment.
● Due to the surge protector supplied with this equipment, a surge of electricalcurrent may occur if the power is turned on before the power supply unit has
sufficiently cooled off naturally after the power has been turned off. Before you
turn on the power again, wait at least one minute after you have turned off thepower. Otherwise, the surge may affect the fuse free breaker (FFB) connectedto the equipment and also the life span of the equipment.

(1) TRANSPORTING THE EQUIPMENT<Required actions>・ When you transport or carry the equipment, pack it in a dedicated container (thecontainer or packing materials used when the equipment was delivered). When you
transport or carry the equipment in a chassis, protect the equipment so that any vibrationand shock the equipment is subjected to is within the specifications provided.
・ Keep a dedicated container (the container or packing materials used when the equipment
was delivered). You can then use them later when the equipment is transported or
carried.
(2) INTERFACE CABLES<Precautions>・ Do not pull on a cable with excessive force.
・ In order to meet the EMC standards, use shielded cables for the interface cables (display
interface cable, keyboard interface cable, and mouse interface cable) connected to theequipment.
<Required actions>・ Route the cables in a neat and orderly manner alongside the device so that those cables
do not catch on hands or feet. If the power cord is disconnected during operation of theequipment and the power is lost, crucial data stored on the hard disk may be lost.

C-1

(3) CONNECTOR<Precautions>・ In order to connect a connector properly, you need to insert it with the proper orientation
and at the proper angle. If a connector is not inserted properly, the connection may fail or
malfunction.
・ Make sure there are no loose I/O cable connectors on the equipment.
・ Connector covers have been installed for internal connectors (main memory slots,
expansion slots, SATA ports, general-purpose 3.5-in bay power connectors, and otherconnectors). Leave those connector covers on any unused connectors or slots when you
use the equipment. Otherwise, a malfunction or failure of the equipment may result.
・ When you use an internal connector, remove the connector cover before using theconnector. Save the connector cover, and store it in a safe place for later use.
(4) POWER SUPPLY
1. Power Voltage<Required actions>・ Confirm that the voltage of the power input to the equipment is within the specified
range. (See “4.1 Equipment Specifications”.)
If the voltage of the power input is close to the upper or lower limit of the specified
range, you should treat it as you would a setting error of the input voltage and ask
the manager of the power facility to inspect the voltage output by the facility
2. Power Cord
<Precautions>・ Install D class grounding (previously known as third class grounding) defined in theTechnical Standard for Electrical Facilities of Japan in order to maintain normal
operation of electronic circuits containing highly integrated LSIs and protect device
from abnormal voltage caused by lightning or the like.
・ Use a power cord with a 2-prong plug and a grounding pole. (See “1.2.3 Hardware
connection”.)
・ When you connect the plug of the power cord to an outlet, make sure you use an
outlet with a neutral pole that is properly grounded. In addition, you must install anduse an earth leakage circuit breaker. (See “1.2.3 Hardware connection”.)
3. Turning the Power On and Off<Precautions>・ When you turn off the power, turn off the main power switch on the rear of theequipment. (See “1.2.3 Hardware connection”.)
・ Wait for at least one minute before turning the power on again after turning it off . If
you wait for less than one minute, the equipment may not operate as specified by the
BIOS power settings. (See “4.6 BIOS Setup”.)
・ Do not turn off the power to the equipment or press the reset switch duringcommunication or while a CD or DVD or an HDD is being accessed.

C-2

<Required actions>・ When you connect or disconnect a peripheral, make sure both the equipment and the
peripheral have been turned off. Otherwise, a malfunction or failure may result.
・ When you turn on the power, turn on the peripherals first and then turn on the equipment.
When you turn off the power, turn off the equipment first and then turn off theperipherals.
・ When you are not using the equipment, turn off the power. If you do not intend to use theequipment for a long time, unplug the power cord from the outlet.
・ Depending on the material, a rug, a lap blanket, or the like may cause static buildup andconsequently cause a malfunction of the equipment. Use a conductive rug or lap blanket
resistant to static buildup.
・ Momentary power failure or brownout may occur during operation and the screen may
black out when lightning strikes nearby or the AC power supply is not stable. When thissituation happens, turn off the power to the equipment and then turn it back on.
(5) INSTALLATION ENVIRONMENT<Precautions>・ When you install a commercially available device in a general purpose 3.5-in bay orextension slot, the specifications for the required environment for both the commerciallyavailable device and this equipment must be met. (See “1.2.1 Environment”.)
・ When you install a device in a general purpose 3.5-in bay or extension slot, make surethe power consumption does not exceed the maximum current rating. (See “4.1(11)Maximum current specifications”.)
・ In order to use this equipment without failure for a long period of time, you must use itwith proper care and in the proper environment. Do not use the equipment in thelocations described below. If you do, the life span of the equipment may be reduced andfailure of the equipment may result.
● In a place subject to exposure to direct sunlight・ ・ ・ ・ ・ ・ ・ ・ ・ Too close to a window● In a place subject to rapid temperature or humidity change・ ・ ・ ・ ・ ・ ・
Too close to an air conditioner● In a place close to device that generates electrical noise・ ・ ・ ・ ・ ・ ・
Too close to electric motors and generators● In a place close to device that generates a strong magnetic field・ ・ ・
Too close to magnets or the like
● In an environment full of dust
● In a place subject to vibration● In an environment with corrosive gasses present● In a place with vibration caused by loud sounds・・・・・・・・・・・・
Too close to device that generates a loud buzzer or alarmC-3

・ The following are precautions for the left, right, top, and bottom sides of the equipment:
・ Do not attach heating devices.
・ For ease of maintenance work, make sure that the Equipment can be moved easily;
if fixed, ensure that the Equipment can be removed easily.

・It is reported that zinc whiskers can cause a problem with the device. Do not use electrogalvanized material near or at the place where the equipment is installed.
(A quote from the Technical Report of JEITA(* ITR-1001 “Guideline of Facilities andEquipment for Information Systems”)
Location of whiskers: Whiskers are created by electrogalvanized equipment such as
floor panels, stringers, posts, aseismatic flat steel, and the like.
Phenomenon: Hair-like zinc crystals (conductive whiskers) float into the air from thefloor for some reason, go inside the device, and short-circuit a PCB or its pins.
The root cause is difficult and time-consuming to find because the symptom
differs depending on the location of the short circuit, and often, it is mistaken fora temporary issue.
(*) JEITA : Japan Electronics and Information Technology Industries Association<Required action>
・ If you mount the equipment in a chassis or on a desk, the temperature increase aroundthe equipment needs to be taken into consideration.
・ The system clock and the like inside the equipment always operates using a backup
battery even when the power is off. Therefore, if you store the equipment at atemperature outside the operating temperature range, you may need to reconfigure
system BIOS settings including the clock settings, when you start using the equipment
again. When you reconfigure system BIOS settings, follow the instructions in “4.6
BIOS Setup”.
(6) OPERATING CONDITION<Precautions>・ Before you move the equipment, be sure to turn off the main power switch on the rear
and wait at least one minute.
・ In order to prevent moisture condensation, when you move the equipment from outside
the building to inside, wait for at least four hours before using the equipment.
・ The equipment is made of precision electronic components. Do not subject theequipment to any vibration or shock.
・ Do not sit on the equipment nor place anything heavier than 20 kg on the equipment.
・ During normal operation, do not turn off the display. Set it into the standby mode
instead.
・ During normal operation, do not touch the keyboard or mouse until the logon screen isdisplayed when you turn on the equipment.
<Required action>
・ We recommend that you remove the dust built up in the neighborhood of the device (inparticular, below the device), in the vents on the device , and on the front of the device
itself.

C-4

<Specifications>・ If you install multiple PCI Express/PCI devices with an extension ROM, you may not beable to start the equipment due to a lack of memory necessary for executing from theextension ROM. When this happens, you may be able to start the equipment by disabling
execution from the extension ROM in the BIOS setting. (See “4.6 BIOS Setup”.)(7) ABNORMAL SOUNDS<Specifications>・ When the power is turned on, you may hear a low-frequency humming noise. This iscaused by transient low-frequency vibrations of the chokes for suppressing highfrequency noise or other components and does not affect the characteristics and life spanof the equipment.
(8) WARRANTY<Specifications>・ The Manufacturer cannot guarantee for damage to data or application software causedby hardware damage to the equipment.
・ Use an operating system specified by the Manufacturer. The Manufacturer cannot
guarantee proper operation of the equipment if you use an operating system not specified
by the Manufacturer.
・ This equipment is evaluated under the assumption that the hardware specified by the
Manufacturer is used. Therefore, when you install or replace hardware, use the hardware
specified by the Manufacturer. The manufacturer cannot guarantee proper operation of
the equipment if you use other hardware.

2. NETWORK<Precautions>・ When you send a Magic Packet™ frame, make sure the standby lamp of the equipment is
on. If you send a Magic Packet™ frame when the power is about to be turned off after an
OS shutdown, the equipment may restart without being turned off or wake on lan (WOL)
may not function at all. (See “3.7.2 Turning on the power using the LAN”.)<Specifications>・ Depending on the status of the network, Magic Packet™ frames can be lost. In order toavoid this, set up the system so that Magic Packet™ frames can be propagated without
loss. (See “3.7.2 Turning on the power using the LAN”.)
・ Even though a network drive may be configured to be reconnected at logon, sometimes
the reconnection may fail. If this happens, log on again or use the net_use command toestablish the connection.
For information about the net use command, see the Windows® help.
・ If the settings of the hub and the network adapter do not match, the performance of the
network adapter may be compromised or the network adapter may not work properly. (See
“3.8 Setting Up the LAN Interface”.)
・ The electric potential difference between units can generate heat. Therefore, do not use
twisted-pair Ethernet cables (such as category 5 or STP cables) for network connections
other than the ones specified in “4.8.1 Connector specifications (1) Motherboard(Standard)”.

C-5

3. DISPLAY SCREEN<Specifications>・ Before you set up the screen, terminate all running application softwares.
・ When you change connections to switch between single- and multi- display
configurations, turn off the power to the equipment, change the connection of display
cables, turn the power back on, and then set up the screen configuration.
・ When you change the connection configuration for the monitors, reconfigure the screen
settings accordingly.
・ Depending on application softwares, the screen may flicker and video playback may not
be smooth.
・ If the Turn off the display setting is used, it is possible that stripe noise may appears at
the top of the screen when the screen is turned on again. You can remove the noise bycausing the screen to be redrawn, for example, by moving a window. Note that theoperation of an application software will not be affected by the noise.
If you want the screen to be blacked out when there is no user input for a certain amountof time, specify Never for the Turn off the display setting and Blank for the Screen
saver setting.
(The display image assumes Windows® 7 but it is similar under Windows Server® 2008
R2.)

C-6

4. HARD DISKS DRIVES (HDDs)
NOTICEIf certain types of failure occur, important files may be lost when you use thisequipment. Files can be lost by power failure and human error during operationin addition to losses due to failure of the equipment. If such a situation occurs,
the files cannot be recovered. In order to prevent data loss, make it a routine tosave your files and establish a systematic schedule for backing up files.

(1) Handling the Hard Disk Drives<Precautions>・ Access performance of the HDDs differs depending on the equipment. Also note that theperformance of an HDD is lower when the temperature is low. When you use HDDs,
confirm that the access performance of the HDDs and their degraded performance at low
temperature do not cause any problems to the user application.
<Required actions>・ Do not subject HDDs to vibration or shock.
・ Take preventive action against static electricity due to human contact, and due to otheractivities in the work place.
・ Hold the bracket or sides of an HDD. Do not touch the printed circuit board.
・ When you store an HDD for a long time, put the HDD into an anti-static bag and thenstore it in a dedicated HDD box.
<Specifications>・ When you modify existing partitions, delete the partitions first and then re-create them.
・ The capacity and performance of an HDD may be changed when you replace an HDD as
a component.
(2) Backing Up Files<Required actions>・ Make sure the contents of all HDDs are backed up periodically.
・ When you delete a partition, all files in the partition will be deleted. Before you delete apartition, back up important files you need.

C-7

(3) Media Error
This item applies to D model only. If you are not using D model, skip this item.
The media error is a status where there is a problem in data healthiness while the RAID status(see "CHAPTER 8 RAID1") is normal. If a read error occurs on the copy source drive duringa rebuild process, the rebuild process will finish, but the sector data where a read error occurredis already lost, indicating a data healthiness problem. For details about the media error, refer tothe RAS FEATURES MANUAL.
<Media error notification>
When a media error occurs, we recommend that you back up the data first, and then replace
the copy source HDD with a new HDD. Because you lose only a part of data due to a media
error, it is also possible to continue to use the equipment as is. But even if the equipment works
normally, a failure may occur later on. If you decide to continue to use the equipment as is, takeextra cautions.
Note that this equipment allows you to select, depending on the system operation, whether amedia error is handled as a failure. By default, a media error is not recognized as a failure. For
information about changing how to notify media error, refer to the RAS FEATURESMANUAL.
When a media error is handled as a failure, a media error is notified as the "fail" status of the
RAID in the following methods:• Event notification• Outputs on the Digital LEDs for Status indication• Remote notification• Alarm indicator• MCALL contact of the RAS external contacts interface• Message box

Example of a Message Box When a Media Error Occurs

C-8

5. DVDs(1) Handling the DVD Drive<Precautions>・ The DVD drive is subject to damage by dust. Install the equipment in a place withminimum dust and clean up around the equipment regularly.
When you use insecticide sprays, or the like, cover the equipment with a protective sheet
or covering beforehand.
・ Do not subject the equipment to a strong shock while the DVD drive is in use.
・ Do not open the tray except when you insert or eject a CD or DVD. Do not put foreign
objects into the tray. If you do, the DVD drive may be damaged or fail.
・ When you put a CD or DVD on the disc tray, make sure that the disc is properly set on
the disc tray. If not, the disc may be forced out of the tray while the tray is loaded.
・ Do not put foreign objects in the tray (tray type) or disk slot (slot-in type). If you do, theDVD drive may be damaged or fail.
・ If you mount a CD or DVD disc on the tray type drive, make sure the disc is loaded
correctly. If not, the disc might protrude.
・ When inserting a CD or DVD disc into a slot-in type drive, make sure you do not insert it
between the DVD drive and front panel as the disc might be damaged.
<Specifications>・ Depending on the type of CD or DVD used, you may not be able to read or write to thedisc. In this case, use another disc.
・ Depending on the condition of a CD or DVD (whether it has scratches, dust, is deformed,
has copy protection enabled, and so on) , you may not be able to read or write to the discproperly.
(2) Handling CD or DVD<Precautions>・ Do not apply benzene, thinners, water, record cleaner, anti-static liquids, or use asilicone cloth on a disc.
・ Do not use a dryer when you remove dust or moisture from a disc.
・ Do not store CD or DVD in a location with high temperature and humidity.
・ Do not store CD or DVD in a location not subject to direct sunlight, strong artificial
light, and the like.
・ Do not fold or bend a CD or DVD.
・ Do not write on the recording surface of a CD or DVD.
・ Do not scratches on the recording or label surface of a CD or DVD.
・ Do not insert a stick into a center hole of a CD or DVD and spin the disc.
・ Do not put stickers, labels, or decals on a CD or DVD.
<Required actions>・ If a CD or DVD is dirty, wipe a it with a soft dry cloth in the direction from the center tothe rim.

C-9

6. USB DEVICE<Precautions>・ When you start using a USB device, test the device before using it. Never use a USB
device for mission critical use.
・ Do not connect a USB device during the OS startup because the OS may not start
normally.
・ When you change screens during the OS startup, the OS does not start normally in someCPU switching devices. If you use a CPU switching device, perform sufficient operation
verification.
・ For USB2.0, the length of the cable used must be less than or equal to the length specified
in the specifications. Otherwise, the transfer speed may be compromised. In addition, usea cable that supports USB2.0. Otherwise, a communication error may result. For
information about the cable specifications, ask the manufacturer of the cable. (Forinformation about the cable length, see “4.8.3 External interface cable length
specifications”.)<Required actions>・ When using a USB port, check the orientation of the USB connector, and then insert theconnector slowly in order not to damage the USB port.
・ When a USB device is inserted, removed, or accessed, the system load may be increased.
If you need to use a USB device during online operation (system operation), you must
confirm that using the device does not affect the currently running application softwares
before using the device.
・ After you clean a USB keyboard, check the connection between the equipment and theconnector of the keyboard. A loose connection may cause the keyboard to be recognizedincorrectly or prevent the system from starting normally.
<Specifications>・ It is not guaranteed that all USB devices can be connected.
・ Some USB devices do not conform to the USB specifications. If you turn off the main
power while a non-compliant USB device is connected, the equipment may not start
properly and the clock setting may be corrupted. When you select a USB device, makesure you test its operation thoroughly.

7. EXTENSION BOARDS<Required actions>・ If an extension board (PCI Express/PCI board) is supplied by a user, the user must takeresponsibility for confirming that each component on the board meets the operating
temperature specification when those parts heat up.
・ After you install an extension board, make sure you save the dummy bracket, and store it
in a safe place.
・ Save the connector cover, and store it in a safe place for later use.
<Specification>
・ Some hardware options may not necessarily conform to the EMC standards. For details,
contact one of our sales representatives.
・When you carry out the drawing processing that is high load, reply to expansion board
from a motherboard may be late about 10ms.

C-10

8. RACK-MOUNTING METAL FITTINGS<Precautions>・ When the equipment is mounted on a rack with rack-mounting metal fittings, do not put
anything on the equipment. In addition, do not put a load (for example, an object) on the
cover of the equipment.
・ When you mount the equipment on a rack mount, for safety reasons, we recommend you
use a combination of rack-mounting metal fittings, a shelf board for a rack mount, andslide rails. (See “1.2.2 Installation”.)

9. LITHIUM BATTERIES<Required actions>・ This equipment uses a lithium battery. When you dispose of the battery, observe local
laws and regulations whatever applicable.

10. THE OPTICAL MOUSE<Required actions>・ Due to the nature of the optical sensor, an optical mouse may not work on transparent
materials or light-reflecting materials (glass, mirrors, and the like). Avoid using an opticalmouse on those materials or purchase an optical mouse pad available on the market.
・ If the optical sensor is smeared with condensation or oil mist, the optical mouse may notwork properly. If you use an optical mouse in an environment subject to those kinds ofsmears, take appropriate measures to protect the equipment.

11. BIOS SETTINGS<Specifications>・ When the main power is OFF while the power from the backup battery is not available or
the battery is not connected, the “After AC Power ON” setting is switched to “Stay Off”.
After pressing the power switch and starting the system, you can configure the “After ACPower ON” setting but because the power from the backup battery is not available, thesetting is automatically switched back to “Stay Off” when you turn off the main switch.
(See “4.6 BIOS Setup”.)
・ The purpose of the clock displayed on the BIOS setup menu screen is not to show thecorrect time and date but to configure the time and date. Because of this, the datedisplayed on the screen does not change when the actual date changes. If the actual datechanges during setup, you must update the date setting. (See “4.6 BIOS Setup”.)
・ When the setup menu is used, the clock display may sometimes show a delay. After you
finish the setup menu, make sure you confirm the clock is correct. (See “4.6 BIOS
Setup”.)

C-11

12. MAINTENANCE SERVICES<Specifications>・ Microsoft® Windows®, device drivers, and commercially available application softwares
may not be able to be modified directly as a counter measure for a particular failure.
Instead, the Manufacturer may offer a work-around as a counter measure.
・ If you add new commercially available hardware to the equipment without notice to the
Manufacturer, the equipment as a whole will lose eligibility for warranty.
・ Some components used in the equipment (such as LSIs from Intel corporation) can not bedisassembled for failure analysis because the Manufacturer does not have the right to doso.
・ The price of this equipment does not cover maintenance and support. When you order theequipment, you must clarify the desired maintenance support level in the maintenancecontract and make the required payment for the maintenance fee defined by the
maintenance support level.

13. WINDOWS® SETTINGS(1) Power Options<Specification>
・ Even if you configured the system such that the power for the display is not to be turned
off in the Power Options (Never is specified for “Turn off the display”), the power plancan be temporarily switched to High performance when the Windows Experience Indexis triggered automatically and the power for the display can be turned off.
To prevent the power for the display from being turned off, go through the following
steps 1 to 6 to disable automatic execution of the Windows Experience Index.

C-12

● Procedure to change the settings of the Windows Experience Index
1. Click Start > Control Panel.
2. Click System and Security.
3. Click Administrative Tools.
4. Double-click Task Scheduler.
5. From the tree in the left pane of the Task Scheduler window, select Task
Scheduler Library > Microsoft > Windows > Maintenance.
6. Right-click WinSAT displayed in the center of the window and select Disable.
(The display image assumes Windows® 7 but it is similar under Windows
Server® 2008 R2.)

・ If you follow the procedure above to disable automatic execution of the Windows
Experience Index, the Windows Experience Index may not be triggered at all or may not
be triggered even after a device driver is updated or a hardware configuration is changed.
If the Windows Experience Index is not triggered, Windows® may not operate in the
optimum manner and the performance can be compromised. Because of this, you may
need to trigger the Windows Experience Index manually.
Follow the procedure below to trigger the Windows Experience Index manually:● Procedure required to trigger the Windows Experience Index manually
1. Click Start > Control Panel.
2. Click System and Security.
3. Click Check the Windows Experience Index.
4. Click Rate this computer. (For the second time and later, click Re-run theassessment.) When you see the User Account Control window, click Yes.

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This Page Intentionally Left Blank

PREFACE
This manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HF-W6500
MODEL 45/40 (hereafter called as this equipment) and contains information about the operationand maintenance of various devices necessary for their routine work.
This manual consists of the following:
CHAPTER 1 GETTING STARTED
CHAPTER 2 PHYSICAL CONFIGURATIONCHAPTER 3 OPERATIONCHAPTER 4 SPECIFICATIONSCHAPTER 5 CHECKUP AND MAINTENANCE
CHAPTER 6 TROUBLESHOOTINGCHAPTER 7 MAINTENANCE OPERATIONSCHAPTER 8 RAID1
APPENDIX HANDLING REPLACEABLE COMPONENTSNOTICE
Depending on the type of failure, important files may be lost when you use thisequipment. Files can be lost by power failure and human mistakes during
operation in addition to the failure of the equipment. Should such a situation
occur, the files cannot be recovered. In order to prevent data loss, make it aroutine to save your files and establish a systematic way of backing up files.

●

Harmonic Current Standards
This equipment is compliant with the JIS C 61000-3-2 Harmonic Current Standard.

●

VCCI NoticeThis is a Class A product based on the standard of the Voluntary Control Council forInterference by Information Technology Equipment (VCCI). If this equipment is used in adomestic environment, radio noise disturbance may arise. When such trouble occurs, the user
may be required to take corrective actions.

i<Note for storage capacity calculations> Memory capacities and requirements, file sizes and storage requirements, etc. must be
calculated according to the formula 2n. The following examples show the results of suchcalculations by 2n (to the right of the equals signs).
1 KB (kilobyte) = 1,024 bytes
1 MB (megabyte) = 1,048,576 bytes
1 GB (gigabyte) = 1,073,741,824 bytes
1 TB (terabyte) = 1,099,511,627,776 bytes
 As for disk capacities, they must be calculated using the formula 10n. Listed below are theresults of calculating the above example capacities using 10n in place of 2n.
1 KB (kilobyte) = 1,000 bytes
1 MB (megabyte) = 1,0002 bytes
1 GB (gigabyte) = 1,0003 bytes
1 TB (terabyte) = 1,0004 bytes
 This equipment has been tested and found to comply with the limits for a Class A digital device,pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment.
This equipment generates, uses and can radiate radio frequency energy and, if not installed andused in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmfulinterference in which case the user will be required to correct the interference at his own
expense.
 이 기기는 업무용(A급) 전자파적합기기로서 판매자 또는 사용자는 이 점을주의하시기 바라 며, 가정외의 지역에서 사용하는 것을 목적으로 합니다.
This equipment conforms to the electromagnetic wave for Industrial use (Class A).Vender oruser should take notice and use the purpose except for household use.

ii

<Trademarks>• Microsoft® Windows® 7 and Microsoft® Windows Server® 2008 R2 are registered trademarksof U.S. Microsoft Corporation in the United States and other countries.
• Intel®, Intel® Celeron®, and Intel® Core™ i7 are trademarks of Intel Corporation in the UnitedStates and other countries.
• Wake on LAN is a trademark or a registered trademark of U.S. IBM Corporation in the UnitedStates and other countries.
• Magic Packet™ is a trademark or a registered trademark of Advanced Micro Devices, Inc.
• All other product names (software and hardware) not from Hitachi described in this manual are
the registered trademarks, the trademarks, or the products of their respective owners.
• Zlib is used as a compression and decompression engine built in a part of the software of thisproduct. Its copyright notice is as follows:
Zlib ver 1.2.3 Copyright © 1995-2005 Jean-loup Gailly and Mark Alderiii

CONTENTS
SAFETY INSTRUCTIONS ......................................................................................... S-1
PRECAUTIONS ..................................................................................................................... C-1
CHAPTER 1

GETTING STARTED ............................................................................... 1-1

1.1 Scope .................................................................................................................................... 1-1
1.2 Installation Environment ...................................................................................................... 1-2
1.2.1 Environment .................................................................................................................. 1-2
1.2.2 Installation ..................................................................................................................... 1-3
1.2.3 Hardware connection ..................................................................................................... 1-8
1.2.4 Power cord ................................................................................................................... 1-10
1.3 Installing an Extension Board ............................................................................................ 1-11
1.4 Role of an Operator ............................................................................................................ 1-11

CHAPTER 2
2.1

PHYSICAL CONFIGURATION ........................................................... 2-1

Display and User Input Sections .......................................................................................... 2-2

CHAPTER 3 OPERATION ............................................................................................... 3-1
3.1 Before Turning On the Power .............................................................................................. 3-1
3.2 Starting the Equipment ......................................................................................................... 3-2
3.3 Shutting Down the Equipment ............................................................................................. 3-3
3.4 Power Shutdown .................................................................................................................. 3-4
3.5 Emergency Shutdown .......................................................................................................... 3-4
3.6 DVD drive ............................................................................................................................ 3-5
3.6.1 Inserting a CD or DVD .................................................................................................. 3-5
3.6.2 Ejecting a CD or DVD ................................................................................................... 3-6
3.6.3 Using the DVD drive when the equipment is installed vertically ................................. 3-6
3.7 Controlling the Power Using the LAN ................................................................................ 3-7
3.7.1 Enabling the WOL (Wake ON LAN™) function .......................................................... 3-7
3.7.2 Turning on the power using the LAN ............................................................................ 3-8
3.8 Setting Up the LAN Interface ............................................................................................ 3-10
3.9 Setting Up the Screen ......................................................................................................... 3-20
3.9.1 In the case of Windows® 7 ......................................................................................... 3-20
3.9.2 In the case of Windows Server® 2008 R2 .................................................................. 3-27
CHAPTER 4

SPECIFICATIONS .................................................................................... 4-1

4.1 Equipment Specifications .................................................................................................... 4-1
4.2 Memory Space ................................................................................................................... 4-10
4.3 I/O Space ............................................................................................................................ 4-11
4.4 List of Interrupts ................................................................................................................ 4-12
4.5 Serial Port Settings ............................................................................................................. 4-13
4.6 BIOS Setup ........................................................................................................................ 4-14
4.7 Hardware Clock System ..................................................................................................... 4-19
4.8 Interface Specifications ...................................................................................................... 4-20
4.8.1 Connector specifications .............................................................................................. 4-20
4.8.2 External control specifications .................................................................................... 4-27
4.8.3 External interface cable length specifications ............................................................. 4-31
iv

CHAPTER 5CHECKUP AND MAINTENANCE ..................................................... 5-1

5.1 Daily Checkup ...................................................................................................................... 5-1
5.2 Periodic Checkup ................................................................................................................. 5-3
5.3 Replacing a Component ....................................................................................................... 5-4
5.3.1 Types and locations of installed components ................................................................ 5-4
5.3.2 Installing and removing an extension board .................................................................. 5-5
5.3.3 Installing and removing main memory ........................................................................ 5-11
5.3.4 Installing and removing an HDD ................................................................................. 5-16
5.3.5 Installing and removing a DVD drive ......................................................................... 5-19
5.3.6 Attaching and removing rack-mounting metal fittings (option) .................................. 5-26
5.3.7 Attaching and removing rubber feet ............................................................................ 5-28
5.3.8 Mounting and removing an optional general-purpose 3.5-in bay ................................ 5-30
5.3.9 Replace a dust filter ..................................................................................................... 5-34
5.4 Mounting and removing a lithium battery ......................................................................... 5-35
5.5 Enabling the Remote Power On Function .......................................................................... 5-37

CHAPTER 6

TROUBLESHOOTING ............................................................................ 6-1

6.1 List of Problems ................................................................................................................... 6-1
6.1.1 Problems that occur before the OS startup .................................................................... 6-1
6.1.2 Problems that occur after the OS startup ....................................................................... 6-2
6.2 Countermeasures .................................................................................................................. 6-3
6.2.1 Problems that occur before the OS startup .................................................................... 6-3
6.2.2 Problems that occur while the OS startup ...................................................................... 6-7
6.3 STOP Error Codes ............................................................................................................. 6-18
6.4 Event Log ........................................................................................................................... 6-19
6.5 Checking the System Load by Using Performance Monitor ............................................. 6-24
6.6 Digital LED for Status indication ...................................................................................... 6-28
6.6.1 POST messages ........................................................................................................... 6-28
6.6.2 Displaying a hardware status code .............................................................................. 6-30

CHAPTER 7

MAINTENANCE OPERATIONS ......................................................... 7-1

7.1 Overview .............................................................................................................................. 7-1
7.2 Collecting a Memory Dump ................................................................................................ 7-5
7.3 When the Saving Memory Dump Confirmation Messages is Displayed ............................ 7-8
7.3.1 When the capacity of the memory dump file is insufficient or when the virtual
memory setting is changed ............................................................................................ 7-8
7.3.2 Changing the memory dump collection setting ............................................................. 7-9
7.3.3 Countermeasures when the capacity of the memory dump file is insufficient ............ 7-10
7.3.4 Countermeasures when changing the memory dump collection setting ..................... 7-11
7.3.5 Configuring the settings related to a memory dump ................................................... 7-12
7.4 Startup Suppression on Serious Failure Detection............................................................... 7-15
7.5 Maintenance Operation Commands ................................................................................... 7-16
7.5.1 Log information collection command (logsave) .......................................................... 7-17
7.5.2 Memory dump file copy command (mdump) .............................................................. 7-19
7.5.3 Disk area allocation command for saving a memory dump (createdmp) .................... 7-21
7.5.4 RAS information display command (getrasinfo) ......................................................... 7-23v

CHAPTER 8

RAID1 ........................................................................................................... 8-1
8.1 What Is RAID1 ? .................................................................................................................. 8-1
8.2 Setup .................................................................................................................................... 8-3
8.2.1 RAID BIOS Menu ......................................................................................................... 8-3
8.2.2 Building RAID1 ............................................................................................................. 8-8
8.3 Checking the RAID1 Status ............................................................................................... 8-17
8.3.1 Status Lamp ................................................................................................................. 8-17
8.3.2 Hardware status window .............................................................................................. 8-18
8.4 Recovering from Failure .................................................................................................... 8-19
8.4.1 Detection of Failure ..................................................................................................... 8-19
8.4.2 Recovery from a failure in one HDD .......................................................................... 8-20
8.4.3 When a Problem Occurs during Recovery Work ........................................................ 8-27
8.4.4 Recovery from Failure in Both HDDs ......................................................................... 8-31
8.4.5 Recovering a Normal HDD That Has Been Set to Offline by Mistake ......................... 8-32
8.5 Preventive Maintenance ....................................................................................................... 8-35
8.5.1 Creating a Backup HDD .............................................................................................. 8-35
8.5.2 Recovery Using a Backup HDD .................................................................................. 8-37
8.5.3 Perfoming Periodical HDD Replacement .................................................................... 8-39
8.5.4 Consistency Check for the Mirror Disk ....................................................................... 8-42

APPENDIXHANDLING REPLACEABLE COMPONENTS .............................. A-1

vi

FIGURES
Figure 1-1
Figure 1-2
Figure 1-3
Figure 1-4
Figure 1-5
Figure 1-6

Operation and Service Clearance (Top View) ......................................................... 1-4
Installation Clearance ............................................................................................... 1-4
Installation Requirements (Horizontal Installation on the Desktop) ........................ 1-5
Installation Requirements (Rack Mount) ................................................................. 1-5
Installation Requirements (Vertical Installation on the Desktop) ............................ 1-7
Installation Requirements(Dimensions of Screw Holes for Fixing the Bottom Plate) ..................................... 1-8
Figure 1-7 Hardware Connection ............................................................................................... 1-9
Figure 2-1 Name of Each Part (Front View) .............................................................................. 2-2
Figure 2-2 Name of Each Part (Rear View) ............................................................................... 2-3
Figure 2-3 Physical Configuration Inside Equipment ................................................................ 2-4
Figure 3-1 Tray-type and Slot-in Type DVD Drive .................................................................. 3-5
Figure 3-2 Tray Type and Slot-in Type (Vertical Placement) ................................................... 3-6
Figure 5-1 Types and Locations of Installed Components ........................................................ 5-4
Figure 5-2 Removing the Cover of the Equipment .................................................................... 5-7
Figure 5-3 Removing a Slot Cover ............................................................................................ 5-8
Figure 5-4 Installing an Extension Board .................................................................................. 5-9
Figure 5-5 Internal Cabling near the Power Supply inside the Equipment ............................. 5-12
Figure 5-6 Removing the Power Supply .................................................................................. 5-13
Figure 5-7 Installing Main Memory ......................................................................................... 5-14
Figure 5-8 Installing and Removing an HDD .......................................................................... 5-17
Figure 5-9 Removing the Screws on the Upper Front Panel ................................................... 5-20
Figure 5-10 Removing the Front Panel .................................................................................... 5-20
Figure 5-11 Removing Internal Connections ........................................................................... 5-21
Figure 5-12 Connecting SATA Cables .................................................................................... 5-21
Figure 5-13 Removing the Set Screws for the HDD Frame(on the Front of the Equipment) ........................................................................... 5-22
Figure 5-14 Removing the Set Screws for the HDD Frame (inside the Equipment) ............... 5-24
Figure 5-15 Removing the HDD Frame .................................................................................. 5-23
Figure 5-16 Removing the DVD Cover ................................................................................... 5-24
Figure 5-17 Removing the DVD Drive .................................................................................... 5-24
Figure 5-18 Attention about HDD frame connection .............................................................. 5-25
Figure 5-19 Attaching Rack-Mounting Metal Fittings ............................................................ 5-27
Figure 5-20 Removing a Rubber Foot ..................................................................................... 5-28
Figure 5-21 Removing Cover Screws ...................................................................................... 5-29
Figure 5-22 Removing the General Purpose 3.5-in Bay Bracket ............................................ 5-31
Figure 5-23 Mounting the General Purpose 3.5-in Bay Device .............................................. 5-32
Figure 5-24 Mounting the General Purpose 3.5-in Bay Bracket ............................................. 5-32
Figure 5-25 Connecting a Harness ........................................................................................... 5-33
Figure 5-26 Replace a dust filter .............................................................................................. 5-34
Figure 5-27 Removing the Lithium Battery ............................................................................. 5-36
Figure 5-28 Removing the Jumper Socket ............................................................................... 5-38

vii

TABLES
Table 1-1
Table 1-2
Table 2-1
Table 4-1
Table 6-1
Table 6-2
Table 6-3
Table 6-4
Table 6-5
Table 7-1
Table 7-2
Table 7-3
Table 7-4
Table 7-5
Table 7-6
Table 7-7
Table 7-8
Table 7-9

Dimension, Service Clearance, and Installation Clearance ....................................... 1-4
Power Cord and Plug Identification ........................................................................ 1-10
Function of Each Part ................................................................................................ 2-6
Hardware System Clock Specification .................................................................... 4-19
STOP Error Codes ................................................................................................... 6-18
Event Log Entries Unique to the Equipment ........................................................... 6-20
Performance Counters Related to the Performance of the Equipment .................... 6-26
POST Codes and Stop Factor/Action ...................................................................... 6-28
Hardware Status Code and Cause/Action ................................................................ 6-30
Errors That Trigger a Memory Dump ....................................................................... 7-5
Maintenance Operation Commands ........................................................................ 7-16
Information Saved by logsave ................................................................................. 7-17
Error Messages of the logsave Command ............................................................... 7-18
Messages of the mdump Command ......................................................................... 7-20
Error Messages of the mdump Command ............................................................... 7-20
Error Messages of the createdmp Command ........................................................... 7-22
Information Displayed by the getrasinfo Command ............................................... 7-23
Error Messages of the getrasinfo Command ........................................................... 7-32

viii

1. GETTING STARTED

CHAPTER 1
1.1

GETTING STARTED

ScopeThis manual is intended for operators of the HITACHI INDUSTRIAL COMPUTER HFW6500 MODEL 45/40 and contains information about the operation and maintenance ofvarious devices necessary for their routine use.
After you unpack, go through the “delivered items list” to confirm all the items have beendelivered and no items are missing or damaged. If there are missing or damaged items,
contact our sales representative.
For information about software, refer to the following manuals.
・ HF-W6500 MODEL 45/40 SETUP GUIDE (manual number WIN-63-0089)
・ HF-W6500 MODEL 45/40 RAS FEATURES MANUAL (manual number WIN-630088)

1-1

1. GETTING STARTED

1.2

Installation Environment

1.2.1

Environment
When this equipment is used, it must be used in the following environment.
Item
Ambient temperature
Temperature gradient
Humidity
Humidity gradient
Dust (*)
Corrosive gas
Vibration resistance
Shock resistancePower voltage

Requirement
Operation: 5 to 40℃ (Storage: -10 to 60℃)
±10 K/h or less
20 to 80%RH (non-condensing)± 10% RH/h or less
0.3 mg/m3 or less (JEITA IT-1004A classB)
JEITA IT-1004A class A (Temperature 25, Humidity
50% RH)
5.9 m/s2 (10 Hz, 5 s, except the DVD drive)
Operation: 19.6 m/s2 (while not powered on: 98
m/s2)
100 to 240 VAC ± 10%(Only sine wave is supported for the input waveform.)
50/60 Hz ± 3 Hz
2.0 kV (fast transient / burst)
4 kV (Air: 8 kV)Power frequency
Power supply noiseElectrostatic noise contact
discharge
Insulation resistance
500 VDC, 20 MΩ
Dielectric strength
1.5 kVAC, one minuteTransient power fault
20 ms or lessAltitudeLess than 1000 m or less.
(*) This equipment cannot be used in the environment where conductive dust or the
like is floating.

< NOTE >・ For information about the precautions for the environment, see“PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(5) INSTALLATION ENVIRONMENT”.

1-2

1. GETTING STARTED

1.2.2

Installation

WARNING● When you connect the plug of the power cord to an outlet, make sure you use
an outlet with a ground terminal (ground pole) that is properly grounded. In
addition, you must install and use an earth leakage circuit breaker.
If you do not take these measures, that may result in a fire or an electric shock.
● Do not use a two-pole plug without a ground pole because that may result in anelectric shock or failure of the device.

NOTICE● Before you move the equipment, make sure you shut down the OS, turn off themain power of the equipment, and wait for at least one minute. If you do not,the hard disk drives (HDDs) and other devices may fail.
● When you transport or carry the equipment, pack it in the dedicated container(container and packing materials used when the equipment was delivered). If
you use other container or packing materials, that may damage the equipment.
Do not use damaged or broken dedicated container when you transport or
carry the equipment. If you do, that may damage the equipment.
● If you install the equipment in a mounting chassi or rack with casters, theequipment may be subjected to excessive vibration or shock when it istransported or moved and that may cause the equipment to fail. In order toavoid failure, you must select or design a chassi or rack that satisfies theinstallation environment requirements of the equipment and be cautious about
vibration and shock when you move, transport, or carry the installed device.

< NOTE >・ For information about the precautions for concerning installationrequirements,
see “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT (5)INSTALLATION ENVIRONMENT”.

1-3

1. GETTING STARTED

Table 1-1 Dimension, Service Clearance, and Installation Clearance

Operation and service clearance
(mm)
Front
Rear
Left
Right
500
600
200
200

Dimension (mm)Height
150

Width
400

Depth
450

Installation clearance (mm)
Front
50

Rear
100

Left
10

Right
10

・ When you operate the equipment or do maintenance work, provide sufficient
clearance as shown in Figure 1-1.
・ The equipment is air-cooled by fans. The intake holes are on the front and theexhaust holes are on the rear. See “2.1 Display and User Input Sections” andmake sure the air flow is not blocked. Especially, leave sufficient clearance in thefront (50 mm) and in the rear (100mm). (This includes clearance required forrouting cable connectors for the rear side.)

500 mm

200 mm

200 mmFront side

Rear side

600 mmFigure 1-1 Operation and Service Clearance (Top View)
10 mm

50 mm

10 mm

10 mm

50 mm

Front side

Front side

Rear side

Rear side

10 mm

100 mm

100 mm

Vertical Installation (Side View)

Horizontal Installation (Top View)

Figure 1-2 Installation Clearance

1-4

1. GETTING STARTED(a) Desktop
Place a non-slip mat between the equipment and the desktop to secure the equipment.
Status display lamps

150mm

6.0mm

Non-slip mat
Figure 1-3 Installation Requirements (Horizontal Installation on the Desktop)(b) Rack mount・ For information about how to attach and remove rack-mounting metal fittings,
see “5.3.6 Attaching and removing rack-mounting metal fittings (option)”.
・ For information about how to remove rubber feet, see “5.3.7 Attaching andremoving rubber feet”.

480mm
465mm（*1）
144mm
100mm
(*1) (*2)(*1) Distance between the hole centers.

Shelf board (*3)(*2) This size is based on JIS of the rack-mounting metal fitting. For EIA, the size is 101.6mm.
(*3) When you mount the equipment on a rack mount, we recommend that you use a combination of rackmounting metal fittings, a shelf board for a rack mount, and slide rails for safety reasons.
Figure 1-4 Installation Requirements (Rack Mount)

1-5

1. GETTING STARTED• When mounting the equipment inside a rack, fully address the concerns below. For the
rack mounting metal fittings, see Subsection 1.2.2 Installation (b), “Rack mount.”• Elevated Operating Ambient: If installed in a closed or multi-unit rack assembly, theoperating ambient temperature of the rack environment may be greater than room
ambient. Therefore, consideration must be given to installing the equipment in anenvironment compatible with the maximum ambient temperature specified in
Subsection 1.2.1 Environment.
• Reduced Air Flow: Installation of the equipment in a rack must be such that theamount of air flow required for safe operation of the equipment is not compromised.
• Mechanical Loading: Mounting of the equipment in the rack must be such that a
hazardous condition is not achieved due to uneven mechanical loading.
• Circuit Overloading: Consideration must be given to the connection of the equipment
to the supply circuit and the effect that overloading of the circuits might have on
overcurrent protection and supply wiring. Appropriate consideration of equipment
nameplate ratings must be used when addressing this concern.
• Reliable Earthing: Reliable earthing of rack-mounted equipment must be maintained.
Particular attention must be given to supply connections other than direct connections
to the branch circuit (e.g., use of power strips).

1-6

1. GETTING STARTED(c) Vertical installation
・ When you install the equipment vertically, the status display lamps must come at
the upper side and make sure the equipment is placed so it does not fall.
・ When you mount the equipment vertically, prepare a mounting metal fitting as
shown in the figure below and use it to secure the equipment.
・ The mounting metal fitting for vertical installation must be secured to a mounting
chassi or rack with casters using set screws at both the upper and lower positions.
・ For information about how to remove rubber feet, see “5.3.7 Attaching andremoving rubber feet”.
Status display lamps

The bottom of the equipment

Four M4 screws

150mm or more

Mounting Metal Fitting for
Vertical Installation
Use a steel plate.
The thickness must be 3mmor more.

Figure 1-5 Installation Requirements (Vertical Installation on the Desktop)

CAUTION
When you install the equipment on a mounting metal fitting for verticalinstallation, do not use the set screws for the cover to secure the equipment. If
you use the set screws for the cover, the equipment may fall and personal injury
may result.

1-7

1. GETTING STARTED

74.5 mm

301 mmFour M4 (acceptable depth is 8 mm or less)

Front side

367 mmFigure 1-6 Installation Requirements (Dimensions of Screw Holes for Fixing the Bottom Plate)

1.2.3

Hardware connection

NOTICE● Do not route interface cables and the like near the power cord. If you do, failure
and malfunction of the equipment may result.
● Do not connect or disconnect an interface cable while the power for thisequipment or for the remote device is on. If you do, failure of the equipment
may result due to a short circuit between the power supply and the ground.
When an interface cable comes off while the power for the equipment is on,
shut down the OS and then turn off the main power for the equipment. If themain power for the equipment is turned off abruptly without shutting down theOS, file contents may be lost.
● When you connect a cable for external contacts, make sure you connect thecable to a connector for the external contacts (EXT).It is possible that a voltage
as high as 40 VDC can be applied to the cable through a relay load. If youconnect the cable to the wrong connector, that may cause failure of theequipment.

1-8

1. GETTING STARTED

Connect hardware based on the connection example shown in the figure below.
Connect the display, keyboard, and mouse to this equipment and then insert the plugof the power cord into an outlet.
(the equipment connection side)

Power cord for this equipment

Power cord
for a display

Display
（*1）

（*4）

（*6）
（*5）

Display interface
cable (*2)

Mouse interface
cable (*3)
Mouse

Keyboard interface
cable (*3)

Keyboard(*1) For information about the naming of the user input module and how to operate and adjust the equipment, refer tothe user's manual that comes with the device.
(*2) For information about the length of each connection cable, see “4.8.3 External interface cable length
specifications”.
(*3) When you connect a connector, pay attention to the orientation of the connector. For a USB mouse and USB
keyboard, you can use both front USB ports and rear USB ports.
(*4) If a video board is installed, you cannot use these ports.
(*5) The video board has two ports. If only one display is connected, connect it to the port marked as "A".
(*6) A video board is a standard feature of the model HJ-65457ESxD (x is either J or E).

Figure 1-7 Hardware Connection

1-9

1. GETTING STARTED

1.2.4

Power cord

CAUTION
When procuring an AC power cord, make sure that the cord has proper rating
and meets local safety requirements whatever applicable. Otherwise, an electric
shock or machine failure may result.
The Equipment ships with no AC input power cord. It is the customer’s responsibility to
procure one that has proper rating and meets local safety requirements whatever
applicable. Common power cords are shown in Table 1-2.
1 ANSI: American National Standards Institute2 NEMA: National Electrical Manufacture’s Association
3 IEC: International Electrotechnical Commission
4 CEE: International Commission on Rules for the Approval of Electrical Equipment
5 BS: British Standard Institution
6 AS: Standards Association of Australia
Table 1-2 Power and Plug Identification
Input rating

Plug configuration

100V - 120V

Referencestandards
1 ANSI C73.11
2 NEMA 5-15P
3 IEC 83

Cord and connectora bcNorth America
1 ANSI C73.11
2 NEMA 6-15P
3 IEC 83

200V - 240V

a=7±0.05 mm
b=7±0.05 mm
c=15.8 mm
23 mm

North America
4 CEE (7)II, IV, VII
3 IEC 83

Three-wire power cord witha two-pole three-terminal
grounding-type connector.

Universal Euro
5 BS 1365
3 IEC 83

UK
6 AS C112

Australia< NOTE >・ As an option, this equipment offers a cable clamp used for fixing a power cord
to the equipment. Use that cable clamp as required.
1-10

1. GETTING STARTED

1.3

Installing an Extension Board
You can install an extension board supplied by the user in this equipment.
For information about the installation procedure and the limitations of an extension board,
see “5.3.2 Installing and removing an extension board”.

1.4

Role of an Operator
In order to use this equipment in good working order for a long period of time, an operator
must take care of the following items.

(1) Setting up consumable items(a) When you set up a consumable item (storage medium such as a CD or DVD), follow thedevice operating procedure shown in the respective chapters.
(2) Consideration for the characteristics of the equipment(a) See “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT” and takenecessary actions considering the characteristics of the equipment.
(b) The instructions described in this manual are the basics of the procedures you need tofollow when you use the equipment. Make sure you follow these instructions.
(c) For information about how to use the equipment, how to clean the equipment, and so on, see
the respective chapters.
(3) Keep this equipment in good condition
When you use this equipment, an operator must take care of the following items.
(a) Backing up files
See “PRECAUTIONS 4. HARD DISKS DRIVES (HDDs) (2) Backing Up Files”.
(b) Power cord and shutting down the power
See “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(4) POWER SUPPLY”.
(4) Maintenance of this equipment(a) For information about maintenance, see “5.1 Daily Checkup” and “5.2Checkup”.

1-11

PeriodicThis Page Intentionally Left Blank

2. PHYSICAL CONFIGURATIONCHAPTER 2

PHYSICAL CONFIGURATIONWARNING● Warning about the power supply unit (hazardous voltage)
Do not remove the power supply except when you remove and install main
memory or lithium batteries. If you do, serious personal injury or death may
result due to an electric shock.
● Do not remove the cover of the power supply unit. If you do, serious personal
injury or death may result due to an electric shock.

CAUTION
Cautions about the fans (rotating objects)
Only maintenance personnel are allowed to remove a fan. Do not remove a fan.
If you do yourself, your hand or objects may be caught by the rotating part of theoperating fan and personal injury may result.

NOTICE● Never hot-swap HDDs because that may cause failure of the equipment and
HDDs.
Before you replace HDDs for the A model, make sure you shut down the OS,turn off the main power to the equipment, and wait for at least one minute.
When you replace HDDs for the D model, refer to "8.5.3 Performing Periodical
HDD Replacement."● When using a USB port, check the orientation of the USB connector, and theninsert the connector slowly. Otherwise, the USB port may be damaged.
● Do not remove or insert a USB device during online operation (system
operation) because that may affect currently running applications.
● If you insert or access a CD or DVD, the system load may increase andrunning applications may be affected. Do not insert or access an optical discduring online operation (system operation).

2-1

2. PHYSICAL CONFIGURATION

2.1

Display and User Input Sections(1) Front view
Label for displaying the model name and so on.
The dimension do notinclude rubber feet.

150 mm

450 mm
400 mmProcedure for opening the protective
cover[1] Lift up the tab of the protective
cover[2] Pull the cover toward you[3] Open the cover

Power switch(*1)

Digital LED for
Status indication

Equipment

Status lamp
Alarm lamp

[1]

Drive access
lamp

[2]

Protective
coverStandby lamp

[3]

HDD2 status lamp (*3)

Top View

HDD1 status lamp (*3)(*1) Protective covers are attached to the powerswitch and front USB ports.
Do not pull the protective cover withexcessive force. Doing so might cause thecover to come off.

Reset switch(*2)
Front USB ports(*1)(*2) Press the reset switch by inserting an eject pin. If an ejectpin is not available, use a pin that fits the hole of the resetswitch instead.
(*3) D model only (Refer to Table 2-1)

Figure 2-1 Name of Each Part (Front View)

2-2

2. PHYSICAL CONFIGURATION(2) Rear view
Dedicated slot for a parallel port
(optional)

Serial port

Audio port
Upper: LINE IN
Lower: LINE

Dedicated extension slot for external
contacts / a serial port (optional)

Main power switch

DVI-I port (*1)
AC inlet

DVI-I port (*2)

USB port(6 ports)
LAN port
Extension slots

DVI-D port (*2)

1Communication
speed lamp

2

3

4

5

6

7

ACT/LINK lamp

LAN port:
1000BASE-T/100BASE-TX/
10BASE-T

PCI Express x16
BUS slot(*)

PCI Express x1
BUS slot

PCI BUS slot(*1) A video board is a standard feature of the model HJ-65457ESxD (x is either J or E).
The video board has two ports. If only one display is connected, connect it to the port marked as "A".
(*2) If a video board is installed, you cannot use these ports.
(*3) PCI Express x16 connectors is used but the internal connection is equivalent to PCI Express x8.

Figure 2-2 Name of Each Part (Rear View)

2-3

2. PHYSICAL CONFIGURATION(3) Physical configuration inside the equipment
A model：* The figure below shows mounting components and their locations. The actual appearance might differ fromthe figure.
Motherboard
CPU fanPower supply

General purpose
3.5-in bay

DVD drive
Drive bay 2
Drive bay 1

Front fan(installed inside the equipment)

Figure 2-3 (1) Physical Configuration Inside Equipment (A model)

2-4

2. PHYSICAL CONFIGURATION

D model：* The figure below shows mounting components and their locations. The actual appearance might differ fromthe figure.

Motherboard

RAID board

Video board（*）
CPU fanPower supply

General purpose
3.5-in bay

DVD drive
Drive bay 2
Drive bay 1

Front fan(installed inside the equipment)

Figure 2-3 (2) Physical Configuration Inside Equipment (D model)(*) A video board is a standard feature of the model HJ-65457ESxD (x is either J or E).

2-5

2. PHYSICAL CONFIGURATION

Table 2-1

Name
Power switch (POWER)

Function of Each Part (1/5)

Function
When you press this switch, the power is turned on. When you press theswitch for four seconds or more, the power is turned off and the system
goes into standby mode (for emergencies only).

Status lamp (STATUS)
Lamp
StatusLit in green The equipment is in operation (RUN status)
Lit in red The equipment is not in operation (STOP status)• The equipment is in the middle of startup.
• After the shutdown starts or during error stop.
• The equipment has stopped abnormally due to anerror• RAS software is not installed.
OffThe main power is off / The system is in standby mode
Alarm lamp (ALARM)

Drive access lamp
(DRIVE)
Standby lamp (STBY)HDD status lamp
HDD1 STATUS：
For drive bay 1
HDD2 STATUS：
For drive bay 2

This lamp is lit in red if one of the following abnormalities is detected.
• A fan inside the equipment stops.
• Abnormal temperature inside the equipment.
• Failure in one of the mirrored disks. (D model only)This lamp is lit in green while an HDD or DVD drive is being accessed.

Lamp
Lit inorangeOff

Status
The equipment is in standby mode. (Only the auxiliary
power is on.)The power is shut down or the equipment is inoperation.

Lamp
Off
Lit in red

StatusOne HDD are working properly.
One HDD has an error. (The power of the HDD with anerror is Off.)
Rebuild (copy) is ongoing. Only the lamp of the copy
destination HDD flashes.

Flashed inred(Either one)Flashed in Both HDDs have errors.
red (Both)

Main power switch

If you press the switch to the 1 position, the power is supplied. If you press
the switch to the 0 position, the power is shut down.

2-6

2. PHYSICAL CONFIGURATION

Table 2-1

Name
Reset switch (RESET)

AC inletPower supply
Audio port (LINE IN)
Audio port
(LINE OUT)
Serial port (COM1)(9 pins: RS-232C-A)
Parallel port
(25 pins: PRINTER)(optional)
RAS external contact port
(25 pins: EXT)
(optional)
Serial port (COM2)(9 pins: RS-232C-A)(optional)
DVI-I port (*1)

Function of Each Part (2/5)

Function
Use this switch to perform a hardware reset (restarting the equipment).
If you press the switch while the OS is running, a memory dump is
performed. If you press the switch again after the memory dump is
performed, a hardware reset is carried out.
Used for connecting a power cord.
A power supply module with a wide-range input voltage (100 to 240
VAC).
An audio line input.
An audio line output.
You can use this connector to connect a device such as a modem that uses
a serial interface.
(See “4.8.1 Connector specifications”.)
You can connect a printer cable or the like to this port. (See “4.8.1
Connector specifications”.)
A connector for connecting external contacts. (See “4.8.1
specifications”.)

Connector

Connects a device such as a modem that uses a serial interface.
(See “4.8.1 Connector specifications”.)

Connects the cable from the digital interface of a display. (See “4.8.1
Connector specifications”.)
DVI-D port
Connects the cable from the digital interface of a display. (See “4.8.1
Connector specifications”.)
PCI BUS slot
Used as a slot to insert a PCI board.
PCI Express x16 bus slot (*2) Used as a slot to insert a PCI Express x16 board.
PCI Express x1 bus slot
Used as a slot to insert a PCI Express x1 board.
USB port
Used to connect a device that uses a USB interface.
(*1) By using a conversion connector or DVI-A cable, you can output an analog VGA signal. The
conversion connector or DVI-A cable must be provided by the user.
(*2) A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8.

< NOTE >・ For information about the precautions for USB devices, see “PRECAUTIONS
6. USB DEVICES”.

2-7

2. PHYSICAL CONFIGURATION

Table 2-1

Function of Each Part (3/5)

Name

Function
LAN port
You can connect a LAN cable to a LAN port. (See “4.8.1(1000BASE-T/100BASE-TX/ specification”.)
10BASE-T)
 Onboard LAN

Connector

Communication speed
lamp
ACT/LINK lamp

 Optional LAN adapter (1 channel) (HJ-7617-61)
Communication speed lamp
ACT/LINK lamp

ACT/LINK lamp
Lamp
StatusLit in green A link is established.
Both the equipment and the remote device are powered
up and the connection over the twisted-pair Ethernet
cable is stable.
OffNo link is established.
• The equipment is not physically connected to the
network.
• The switching hub is not powered up.
• The connection over the twisted-pair Ethernet cable isnot stable.
• The driver settings have some errors.
Blinking in Network data is being transmitted or received.
green
The blink interval changes depending on the traffic on
the network.
Communication speed lamp
Lamp
StatusLit in green The link is established at 1000 Mbps.
Lit inThe link is established at 100 Mbps.
yellow
OffThe link is established at 10 Mbps. Or no link isestablished.

2-8

2. PHYSICAL CONFIGURATION

Table 2-1

Name
LAN port(1000BASE-T/100BASE-TX/
10BASE-T)

Function of Each Part (4/5)

Function Optional LAN adapter (2 channels) (HJ-7617-55)
Communication speed lamp
ACT/LINK lamp

A

B

ACT/LINK lamp
Lamp
StatusLit in green A link is established.
Both the equipment and the remote device are powered
up and the connection over the twisted-pair Ethernet
cable is stable.
OffNo link is established.
• The equipment is not physically connected to the
network.
• The switching hub is not powered up.
• The connection over the twisted-pair Ethernet cable isnot stable.
• The driver settings have some errors.
Blinking in Network data is being transmitted or received.
green
The blink interval changes depending on the traffic on
the network.

Communication speed lamp
Lamp
StatusLit in green The link is established at 1000 Mbps.
Lit inThe link is established at 100 Mbps.
yellow
OffThe link is established at 10 Mbps. Or no link isestablished.

2-9

2. PHYSICAL CONFIGURATION

Table 2-1

Name
Digital LED
for Status indication[1] [2][3]
Status indication
LEDs

Function of Each Part (5/5)

Function
Various states of this equipment are indicated as a two-digit code inhexadecimal and the states of the status indication LEDs.
The Digital LED for Status indication and the status indication LEDs may
remain lit even after the equipment is shut down or put into standby mode.
This condition remains until the power is turned on again.
Status indication LEDs
[1] RAS status (Red)[2] Application status (Green)[3] BIOS status (Orange)(For information about how to display arbitrary status data on the DigitalLED for Status indication from a user application, refer to the “HF-W6500
Model 45/40 RAS FEATURES MANUAL”.)

2-10

3. OPERATIONCHAPTER 3
3.1

OPERATION

Before Turning On the PowerWARNING
If any of the air intake and exhaust holes of the equipment is blocked, thetemperature inside the equipment may rise and that may cause a fire or failure of
the equipment. Make sure sufficient clearance is provided around the equipment
when you install. (See “1.2.2 Installation”.)< NOTE >When you turn on the power, see the following:・ “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(2) INTERFACE CABLES
・ “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(4) POWER SUPPLY”
・ “PRECAUTIONS 1. PRECAUTIONS ABOUT THE EQUIPMENT(5) INSTALLATION ENVIRONMENT”

3-1

3. OPERATION

3.2

Starting the Equipment
For information about how to start the equipment for the first time after you purchase it or
you recover the equipment from failure, refer to the “GETTING STARTED” or the “HFW6500 MODEL 45/40 SETUP GUIDE”.
For other cases, follow the procedure below to start the equipment:
1.
2.
3.
4.
5.

Confirm that the plug of the power cord is connected to the outlet.
Turn on the power to the display.
Turn on the main power switch on the rear of the equipment. The standby lamp
(STBY) will be turned on.
Open the protective cover on the right upper part of the front panel and press thepower switch. (See “2.1 Display and User Input Sections”.)
When the power is turned on, the standby lamp (STBY) goes out and the status lamp
(STATUS) will light. The status lamp turns “red” when the power is turned on andturns “green” when the OS starts and the equipment is in operation.

< NOTE >・When the RAS software is not installed or during the recovery process, thestatus lamp does not turn green and stays red.

After the above steps are complete, the equipment automatically goes through the startup
process until the logon screen appears.
For information about how to control the power using the LAN, see “3.7 Controlling thePower Using the LAN”.

3-2

3. OPERATION

3.3

Shutting Down the Equipment
When you shut down the equipment, first confirm that no other users are using theequipment and no background programs are running. Then follow the procedure below:
・Stop application programs.
・Shut down the OS.
The specific procedure for stopping an application program differs depending on eachapplication. For more information, see the manual of each application.
<If the OS is Windows® 7 Professional>
To shut down the OS, click the Start button at the left bottom corner of the screen andclick Shut down. After the OS is shut down, the power is automatically turned off and only
the auxiliary power supply is on (standby mode). (In this mode, the status lamp (STATUS) is
off and the standby lamp (STBY) is on.)<If the OS is Windows Server® 2008 R2 Standard Edition>
To shut down the OS, click the Start button on the left bottom corner of the screen, point
to the arrow next to the Log off button, and then click Shut down. Then the Shut Down
Windows window appears. In the Option list, select the reason for the shutdown. If you
select Others as the reason for the shutdown, in the Comment box, fill in the specific reason.
If you click OK, after the OS is shut down, the power is automatically turned off and only theauxiliary power supply is on (standby mode). (In this mode, the status lamp (STATUS) is off
and the standby lamp (STBY) is on.)If the normal shutdown process cannot be executed (for example, a shutdown request
cannot be accepted due to system deadlock), open the protective cover on the right upper partof the front panel and press the power switch for at least four seconds. The power is turned
off and the equipment goes into the standby mode. If you turn off the power by pressing thepower switch for at least four seconds, you cannot turn on the power by way of the LAN next
time. Do not turn off the power this way except for emergencies. (See “3.7 Controlling thePower Using the LAN”.) For information about how to collect a memory dump, see “7.2Collecting a Memory Dump”.

3-3

3. OPERATION

3.4

Power Shutdown
1.
2.
3.

3.5

Confirm that the equipment is shut down. (See “3.3 Shutting Down the
Equipment”.)
Turn off the main power switch.
When the main power switch is turned off, the standby lamp (STBY) goes out.

Emergency Shutdown

WARNING
In case of smoke, a burning smell, or the like, unplug the power cord from theoutlet, and contact your dealer or maintenance personnel. Using faulty
equipment without repair may result in a fire or an electric shock.

NOTICE● Performing emergency shutdown (that is, unpulgging the power cord from theoutlet or shutting off the breaker without proper shutdown of the OS) may
cause the OS or applications not to work properly or may cause saved data to
be corrupted. Do not perform emergency shutdown unless you must stop thesystem immediately due to some kind of error.
● If you turn off the power at the source of AC the power, the system may not beable to recover automatically.

In the following cases, turn off the power at the source of the AC power.
・ When the equipment shows an error condition and you have to shut down the power
immediately (for example, when a burning smell is detected).
・ When you cannot shut down the equipment due to some error.
・ When the power is turned off repeatedly or only the auxiliary power supply is on due toexcess current or overheating.
In the following cases, turn off the main power switch or turn off the power at the source of
the AC power.
・ If the fan is stopped and the temperature gets too high or too low and consequently thepower is automatically turned off to protect the equipment and only the auxiliary power
supply is on. (For information about actions recommended after the power shutdown, see“6.2.2 (1)”.)
Before the OS starts, the BIOS can detect a stopped fan during BIOS start up and if
detected, the power is automatically turned off.
After the OS starts, when a stopped fan is detected, the OS is automatically shut down
and then the power is turned off.

3-4

3. OPERATION

3.6

DVD drive

NOTICE● If you insert or access a CD or DVD, the system load may increase andrunning applications may be affected. Do not insert or access an optical discduring online operation (system operation).
● When you finish accessing a CD or DVD, eject the disc from the DVD drive.
If you leave the disc in the DVD drive, failure may result.
● If you keep the disc tray open, failure may result.
When you do not intend to use the DVD drive, keep the disc tray inside theDVD drive.
● Do not use an unbalanced CD or DVD due to attached labels and so on; a discwith cracks, scratches, or vertical deviation; or a disc with a non-standard
shape. If you do, an abnormal sound or vibration may be generated and failureof the equipment may result.

3.6.1

Inserting a CD or DVD
・Tray type DVD drive① When you gently press the eject button, the disk tray comes out.
② Place a CD or DVD disk on the disc tray with the face up (side where a label is
attached)③ Push and insert the disk tray into the DVD drive.
・Slot-in type DVD drive① Place a CD or DVD disk (label side up) on the tray or into the DVD drive slot. When
about three quarters of the disc is inserted, it will be pulled into the drive.

Slot-in type (horizontal placement)

Tray type (horizontal placement)

Disk tray
Indicator lamp
Eject button

Manual emergency
eject hole

Disk slot
Indicator lamp
Eject button

Manual emergency
eject hole

Front view of the slot-in type DVD drive

Front view of the tray-type DVD drive

Figure 3-1 Tray-type and Slot-in Type DVD Drive

3-5

3. OPERATION< NOTE >・ For information about the precautions for the DVD drive, see “PRECAUTIONS
5.

DVDs”.

3.6.2 Ejecting a CD or DVD
・Tray type DVD drive① Make sure the indicator lamp is neither turned on nor flashing.
② Gently press the eject button to eject the disc.
③ Remove the disc.
・Slot-in type DVD drive① Make sure the indicator lamp is neither turned on nor flashing.
② Gently press the eject button to eject the disc.
③ Remove the disc
< NOTE >・ When you are writing to a CD or DVD, use the OS to eject the disc. If you press
the eject button, writing to the disc may fail.
3.6.3

Using the DVD drive when the equipment is installed vertically・Tray type DVD drive① Press the eject button to open the disk tray.
② Holding the disk tray, place a CD or DVD disc (label side facing the top panel, as
shown below) in the disk tray.
③ Gently push the disk tray to mount the disc in the DVD drive.
④ When removing the disc, do not use excessive force.
・Slot-in type DVD drive① Gently insert the disc (label side facing the top panel, as shown below) into the DVD
drive slot. When about three quarters of the disk is inserted, it will be pulled into thedrive automatically.

Top panel

Top panel

Tray type (Vertical placement)

Slot-in type (Vertical placement)

Figure 3-2 Tray Type and Slot-in Type (Vertical Placement)
3-6

3. OPERATION

3.7 Controlling the Power Using the LAN
The power for this equipment can be turned on from a remote device by way of the LAN.
This section explains WOL (Wake ON LAN™), which is used for turning on the power forthe equipment through the LAN. When the power is turned on by using WOL, the equipment
is started by sending a Magic Packet™ frame to the LAN interface when the standby lamp
(STBY) is on.
If you want to use this function, follow steps 1 through 3 described in “3.7.1 Enabling theWOL (Wake ON LAN™) function” to enable the WOL function and then follow the steps
below. (Even if you don’t enable the WOL function, you might be able to use this function.
But when you want to use this function certainly, you must follow “3.7.1 Enabling theWOL (Wake ON LAN™) function”.)< NOTE >・ For information about the precautions for the network, see “PRECAUTIONS 2.
NETWORK”.

3.7.1

Enabling the WOL (Wake ON LAN™) function
By following the procedure below, you can set up the WOL function. (The display
image assumes Windows® 7 but it is similar under Windows Server® 2008 R2.)
1. Execute steps 1 though 7 in “● Setting up the network transfer speed” in “3.8Setting Up the LAN Interface”.
2. Click the Power Management tab. If you want to enable WOL, select the Wakeon Magic Packet from power off state check box under Wake on LAN :.
3. Click OK and restart the system.

3-7

3. OPERATION

3.7.2

Turning on the power using the LAN
1. Insert the plug of the power cord into an outlet and turn on the main power. The
standby lamp (STBY) will be lit.
2. Send a Magic Packet™ frame to the built-in LAN adapter in the equipment. Whenthe built-in LAN adapter receives a Magic Packet™ frame, the power for theequipment is turned on.
You must turn on the standby lamp (STBY) in order to start the equipment throughthe LAN (using WOL). If you start the equipment and you want to continue to use
WOL at the next startup, go through the shutdown process when you turn off thepower.
The built-in LAN adapter in the equipment is compliant with WfM 2.0 (*1) tosupport the Magic Packet™ technology. Because of this, the power for the equipment
can be turned on when a special data packet called a “Magic Packet™ frame” (*2) isreceived at the built-in LAN adapter.
A program for transmitting a Magic Packet™ frame does not come with theequipment. Use a commercially available program for to transmit the Magic Packet™
frame.
(*1) Wired for Management (WfM) is a guideline regarding the hardware
specifications proposed by Intel Corporation for managing PCs on a network.
(*2) The Magic Packet™ technology has been proposed by AMD Japan, Ltd. andcan be starting a PC on a network from a remote device.

< NOTE >・ When you send a Magic Packet™ frame to the equipment, make sure you
send it to the built-in LAN adapter in the equipment. (For information about thelocation of the connector, see “2.1 Display and User Input Sections”.) You
cannot use WOL if you send a Magic Packet™ frame to an optional LAN
adapter.
・ If you turn off the power by pressing the power switch for at least four seconds,
you cannot use WOL the next time. When you turn off the power by pressing
the power switch for at least four seconds, turn on the equipment by pressing
the power switch and go through the shutdown process to turn off the power.

3-8

3. OPERATION< About the Magic Packet™ frame >In a Magic Packet™ frame, the SOURCE ADDRESS, DESTINATIONADDRESS (the MAC address of the receiver or the MULTICAST ADDRESS
including the BROADCAST ADDRESS), CRC, and the like must meet the basic
requirements of the LAN in use. The data in a Magic Packet™ frame consists of asequence of 16 repetitions of the MAC address of the node. This sequence can be
anywhere in the packet but it must follow a synchronization stream. The
synchronization stream is defined as 6 bytes of 0xFF. As long as the MAC addressthat repeats itself 16 times targets the address of the equipment to be started, thedevice can receive a BROADCAST frame.
A Magic Packet™ frame is shown in the following figure.
DA

SA

Arbitrarydata

Source Address
Destination Address

FF…FF

Adr

…

Adr

Adr

16 repetitions of the MAC
address
Synchronization stream(6 bytes of 0xFF)

3-9

Arbitrary
data

CRC

3. OPERATION

3.8

Setting Up the LAN Interface
This equipment has one built-in 1000BASE-T/100BASE-TX/10BASE-T LAN port. For
information about the location of the LAN port connector (1000BASE-T/100BASETX/10BASE-T), see “2.1 Display and User Input Sections”.
< NOTE >・ For information about the precautions for the network, see “PRECAUTIONS 2.
NETWORK”.

● Automatic recognition of the network transfer speed or transfer mode
The LAN port has an auto-negotiation function to automatically recognize the networktransfer speed or transfer mode. For normal use, enable the auto-negotiation function.
(Especially when you use the WOL function. If the speed is fixed to 1000Mbps (autonegotiation), the WOL function cannot be used.)
If there is a compatibility issue with the connected hub, the auto-negotiation function
may not work properly and that may affect the communication with other terminals.
If the auto-negotiation function does not work properly, configure the LAN interface asfollows.
Specification of
the hub
10 Mbps / Halfduplex
10 Mbps / Fullduplex
100 Mbps / Halfduplex
100 Mbps / Fullduplex

Specification of the LAN setting (*)
Speed
Duplex
10 Mbps

Half Duplex

10 MbpsFull Duplex

100 Mbps

Half Duplex

100 Mbps

Full Duplex

Auto Negotiation or
Full Duplex(*) How the setting is displayed is different depending on the OS and the
LAN port (including the optional LAN adapter) in use.
1000 Mbps

1000 Mbps (1.0 Gbps)

3-10

3. OPERATION● Setting the network transfer speed(The display image assumes Windows® 7 but it is similar under Windows Server® 2008
R2.)
1. Log on to the computer using an administrator's account.
2. Click Start > Control Panel > System and Security.
3. Click the System icon. Then click Device Manager.
4. The Device Manager window appears. Click the View menu and select Devices byconnection.

3-11

3. OPERATION

5. Click ACPI x86-based PC. Then click Microsoft ACPI-Compliant System.

6. Click PCI bus.

3-12

3. OPERATION

7. See the following and double-click the network adapter you want to configure (*).
・ When you configure the built-in LAN:
Click Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 1– 3B42. Then double-click the network adapter under it (in the example in the
figure below, Intel(R) 82574L Gigabit Network Connection #2).
・ When you configure the LAN adapter mounted in slot 3:
Click Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 2– 3B44. Then double-click the network adapter under it (in the example in the
figure below, Intel(R) 82574L Gigabit Network Connection).
・ When you configure the LAN adapter mounted in slot 4:
Click Intel(R) 5 Series/3400 Series Chipset Family PCI Express Root Port 3– 3B46. Then double-click the network adapter under it (in the example in the
figure below, Intel(R) Ethernet Server Adapter 1340-T2 or Intel(R) Ethernet
Server Adapter 1340-T2 #2).

(*) The correspondence between the network adapter's names is as follows:
・ For the built-in LAN adapter or an optional LAN adapter (HJ-7617-61):
Intel® 82574L Gigabit Network Connection
・ For an optional LAN adapter (HJ-7617-55):
Intel® Ethernet Server Adapter I340-T2

3-13

3. OPERATION

8. Click the Link Speed tab.

9. Select the transfer speed and the transfer mode you want to choose from the Speedand Duplex list.
・ Auto Negotiation: auto-negotiation setting
・ 10 Mbps Half Duplex: 10 Mbps/Half-duplex setting
・ 10 Mbps Full Duplex: 10 Mbps/Full-duplex setting
・ 100 Mbps Half Duplex: 100 Mbps/Half-duplex setting
・ 100 Mbps Full Duplex: 100 Mbps/Full-duplex setting
・ 1.0 Gbps Full Duplex: 1.0 Gbps/Full-duplex setting
If you do not have to configure the transfer speed and the transfer mode, selectAuto Negotiation at the top of the list to choose the auto-negotiation setting.

3-14

3. OPERATION

10. Click OK.
11. Close the Device Manager window.
12. Close the Control Panel window.
< NOTE >・ For information about the precautions for the network, see “PRECAUTIONS 2.
NETWORK”.

3-15

3. OPERATION● Precautions for mounting and using multiple LAN adapters
If multiple LAN adapters are mounted and there are frequent interrupt requests fromeither of the adapters or the amount of processed data is too large, the performance of
the adapters may not be as high as expected. (This is because an interrupt request froma LAN adapter requires a higher CPU load compared to the amount of processed dataand if multiple LAN adapters are mounted and used, it takes a very long time for the
CPU to process all interrupt requests from the LAN adapters.)
If you mount and use multiple LAN adapters, confirm that each built-in LAN adapter
and optional adapter can perform as expected. If they do not, adjust the network load orchange the LAN adapter settings by following the procedure below. For details about
each configuration item, see the description at the bottom of the corresponding setup
window. (The display image assumes Windows® 7 but it is similar under Windows
Server® 2008 R2.)
1. Execute steps 1 though 7 in “● Setting the network transfer speed” in “3.8 Setting
Up the LAN Interface”.
2. Click the Advanced tab. Select Performance Options and click Properties. The
Performance Options dialog box is displayed.

3-16

3. OPERATION・ Adaptive Inter-Frame Spacing
This compensates for excessive Ethernet packet collisions by dynamicallycontrolling back-to-back timing.

・ Flow Control
This enables adapters to generate or respond to flow control frames, which help
regulate network traffic. The default setting of the flow control is different
depending on the OS and the type of LAN adapter in use. You must configure
the flow control setting according to the network you are using.

< NOTE >・ If the LAN driver stops due to a system failure such as an OS deadlock,broadcast frames from other devices may not be able to be processed and thereceive queue may get full.
If Rx Enabled or Rx & Tx Enabled is specified for Flow Control, flow control
frames are continuously sent from this equipment under such a condition. If
this happens, that may affect the whole network connected to the equipment.
Specify Disabled for Flow Control at this equipment or at the connected hub
as required.
・ If Disabled is specified for Flow Control and if the device receives frames
quicker than it can process, the device gets overloaded, and the frames
receive will be discarded until the device recovers from the overload condition.
You have to design the network appropriately to avoid such an overload
condition.

3-17

3. OPERATION

・ Interrupt Moderation Rate
This sets the rate at which the controller moderates or delays the generation ofinterrupts.

・ Receive Buffers
This sets the number of Receive Buffers used by the driver when copying data to
protocol memory.

・ Transmit Buffers
This sets the number of Transmit Buffers, data segments used by the adapter
when recording transmission packets in system memory.

3-18

3. OPERATION● Notes about the case when link down is recorded in the log during OS startup.
While Windows® is starting, the following warnings may be displayed in the event
log. These warnings are recorded by the initialization process of the LAN driver at thestartup of Windows® and will not cause any problems in the system operation.
Event ID
27

Sourcee1qexpress

Type Category
Description
Warning
NoneIntel(R) 82574L Gigabit Network Connection (*)
A network link has been lost.
27
e1rexpress
Warning
NoneIntel(R) Ethernet Server Adapter I340-T2 (*)
A network link has been lost.
(*) How the name is displayed differs depending on the LAN adapter.

You can keep these warnings from being displayed in the event log by changing the
LAN adapter settings as follows.
Note that if you change the settings shown below, log entries such as LAN connection
and disconnection during system operation are also not recorded and that may makefailure analysis difficult when a problem occurs. (The display imageassumes
Windows® 7 but it is similar under Windows Server® 2008 R2.)
1. Execute steps 1 though 7 in “● Setting the network transfer speed” in “3.8 Setting
Up the LAN Interface”.
2. Click the Advanced tab. Select Log Link State Event. Select Disabled from theValue list.

3-19

3. OPERATION

3.9

Setting Up the Screen
・ For screen settings, you can configure the color depth (the number of colors that can bedisplayed on the screen simultaneously), resolution (the number of dots that constitutes
the screen), refresh rate (the number of screen refreshes per second), and the singledisplay and multiple-display settings.
How to set up the screen settings differs depending on the product model (seeCHAPTER 4). If the model is HJ-65457ESxD (x is either J or E), see "3.9.2 In the caseof Windows Server® 2008 R2". Otherwise, see "3.9.1 In the case of Windows® 7".
< NOTE >・ For information about the precautions for the screen, see “PRECAUTIONS
3. DISPLAY SCREEN”.

3.9.1

In the case of Windows® 7(1) Configuring screen settings for a single display
When one display is connected, follow the procedure below to configure the screen
settings.
1. Right-click on the desktop to display a menu. From the menu, click Graphics
Properties to start Graphics and Media Control Panel.

3-20

3. OPERATION

2. In the Graphics and Media Control Panel window, select Advanced Mode and click
OK.

.

3-21

3. OPERATION

3. In the Graphics and Media Control Panel window, select Display > General Settings.
4. Configure the screen setting items displayed on the right side of the window.

Setting Item
Resolution
Color Depth
Refresh Rate

Description
This allows you to select the resolution.
This allows you to select the number of colors.
This allows you to select the refresh rate.

< NOTE >・ Do not change the Rotation and Scaling settings.
・ When you configure the resolution, color depth, and refresh rate, you mustchoose from the options described in “4.1(7) Supported resolutions”.

3-22

Equipment Specification

3. OPERATION

5. When you finish configuring the setting items, click OK. If you change the resolution or
refresh rate, the following confirmation screen for the configuration change will be
displayed. Click OK.

< NOTE >The resolution options may include resolutions larger than the resolutions
supported by the connected display.
If you select a resolution larger than the maximum resolution supported by thedisplay, the display will black out.
When the driver is installed, the resolution is automatically set to the maximum
resolution supported by the connected display. When you change the resolution,
select a resolution smaller than that.

(2) Configuring screen settings for two (multiple) displays
This equipment supports multiple display output. If you connect two displays, the two
displays can be used simultaneously. Use the Intel® Graphics and Media Control Panel toselect either Clone Displays or Extended Desktop.
The following shows how to set up the Clone Displays and Extended Desktop.

3-23

3. OPERATION(a) Clone Displays
If you select this mode, both displays show the same screen and have the same resolution,color depth, and refresh rate. Before connecting displays, check the capabilities of thedisplays (maximum resolution, highest refresh rate, and so on).
1. Right-click on the desktop to display a menu. From the menu, click Graphics
Properties to launch the Intel® Graphics and Media Control Panel.
2. Select Advanced Mode and click OK.
3. Select Display > Multiple Displays.
4. Select Clone Displays for Operating Mode.

5. When you finish configuring the settings, click OK. If you change the resolution or
refresh rate, the following confirmation screen for the setting change will be
displayed. Click OK.

3-24

3. OPERATION(b) Extended Desktop
If you select this mode, one screen is divided into two and displayed on two displays. The
resolution, color depth, and refresh rate can be configured independently. The task bar is
not displayed in display 2. Which resolution, color depth, and refresh rate can be selected
depends on the capabilities of the display connected.
1. Right-click on the desktop to display a menu. From the menu, click Graphics
Properties to launch the Intel® Graphics and Media Control Panel.
2. Select Advanced Mode and click OK.
3. Select Display > Multiple Displays.
4. Select Extended Desktop for Operating Mode.

3-25

3. OPERATION

5. When you finish configuring the setting items, click OK. If you change the resolution
or refresh rate, the following confirmation screen for the configuration change will
be displayed. Click OK.

< Example of the Screen Using the Extended Desktop >Display 1

Display 2< NOTE >・ When you use Extended Desktop and try to display a gadget with an animation
on display 2, the window over the gadget cannot be drawn properly. Such agadget must be located on display 1.

3-26

3. OPERATION

3.9.2

In the case of Windows Server® 2008 R2< NOTICE >For the Windows Server® 2008 R2 model, the video ports on the motherboard (DVII 1 and DVI-D1) cannot be used. Only the video board (DVI-I 2) can be used.

(1) Configuring screen settings for a single display
When one display is connected, follow the procedure below to configure the screen
settings.
1. Right-click on the desktop to display a menu. From the menu, click Launch Matrox
PowerDesk to launch the Matrox PowerDesk.
2. In the Matrox PowerDesk window, select Multi-Display Setup.

3-27

3. OPERATION

3. Configure the screen setting items displayed on the right area of the Matrox PowerDesk
window.

Setting item

Explanation

Rotation

Select an angle which turns the screen.

Resolution

Select resolution.

Color palette

Select color palette.

Refresh rate

Select refresh rate.

4. When you finish configuring the setting items, click OK. If you change the resolution or
refresh rate, the following confirmation window for the configuration change will be
displayed. Click Yes.

3-28

3. OPERATION< NOTICE >The resolution options may include resolutions larger than the resolutions
supported by the display connected. If you select a resolution larger than the
maximum resolution supported by the display, the display will black out. If you
want to change the resolution, select a resolution equal to or smaller than the
maximum resolution supported by the display.

If you want to delete an unsupported resolution from the list, follow the procedures
below:
1. Follow steps 1 and 2 in "(1) Configuring screen settings for a single display" toopen the Multi-Display Setup window.
2. Click Mode management on the right bottom corner of the window.

3-29

3. OPERATION

3. When you open the window for the first time and for the first time only, thefollowing window appears. Click I accept.

4. The Mode management window opens. On the left area of the window, selectthe display you want to configure. Then click to clear the selected check boxes
under Modes on the left side of the resolutions you do not need. Note that you
cannot clear the checks for the resolutions supported by the display connected.

5. When you finish the configuration, click OK.

3-30

3. OPERATION(2) Configuring screen settings for two (multiple) displays
This equipment supports multiple display output. If you connect two displays, two
displays can be used simultaneously. Use the Matrox PowerDesk to select either Clone
mode, Stretched mode, or Independent mode.
The following shows how to set up the Clone mode, Stretched mode, or Independentmode.
(a) Clone modeIf you select this mode, both displays show the same screen and have the same
resolution, color depth, and refresh rate. Before connecting displays, check thecapabilities of the displays (maximum resolutions, highest refresh rates, and so on).
1. Follow steps 1 and 2 in "(1) Configuring screen settings for a single display" toopen the Multi-Display Setup window.
2. Click Basic configurations.
3. Click Use clone mode.

3-31

3. OPERATION

4. The Select a configuration window appears. Click OK.

5. In the Multi-Display Setup window, click OK.
6. The following confirmation window for the configuration change is displayed.
Click Yes.
(The following window appears only when you switch from a single display setting
to a multiple display setting.)＜Display image of Clone mode＞

Display 1

Display 2

3-32

3. OPERATION(b) Stretched modeIf you select this mode, one screen is divided into two to be displayed on two
displays. The taskbar spans the whole desktop. Which resolution, color depth, andrefresh rate can be selected depends on the capabilities of the display connected.
1. Follow steps 1 and 3 in "(1) Configuring screen settings for a single display" toopen the Multi-Display Setup window.
2. Click Basic configurations.
3. Click Use stretched mode.

4. The Select a configuration window appears. Select a screen mode.

3-33

3. OPERATION

5. In the Multi-Display Setup window, click OK.
6. The following confirmation window for the configuration change is displayed. Click
Yes.
(The following window appears only when you switch from a single display setting
to a multiple display setting.)< NOTICE >If Stretched 2x1 is selected, the resolution recognized by Windows® is doubled
horizontally and the same vertically compared to the resolution selected in Display
mode, resulting in a horizontally stretched resolution.
If Stretched 1x2 is selected, the resolution recognized by Windows® is doubled
vertically and the same horizontally compared to the resolution selected in Display
mode, resulting in a vertically stretched resolution.
＜Display image of Stretched mode＞

Display 1

Display 2

3-34

3. OPERATION(c) Independent modeIf you select this mode, one screen is divided into two and displayed on two displays.
The resolution, color depth, and refresh rate can be configured independently. The
task bar is not displayed in display 2. Which resolution, color depth, and refresh rate
can be selected depends on the capabilities of the display connected.
1. Follow steps 1 to 5 in "(1) Configuring screen settings for a single display" to open
the Multi-Display Setup window.
2. Click Basic configurations.
3. Click Use independent mode.

4. The Select a configuration window appears. Select 2 Independent.

3-35

3. OPERATION

5. In the Multi-Display Setup window, click OK.
6. The following confirmation window for the configuration change is displayed. Click
Yes.
(The following window appears only when you switch from a single display setting toa multiple display setting.)＜Display image of Independent mode＞

Display 1

Display 2< NOTICE >If Independent mode is used in Windows Server® 2008 R2, you cannot playback a video on display 2. You must use display 1 to play back a video.

3-36

4. SPECIFICATIONSCHAPTER 4 SPECIFICATIONS
4.1 Equipment Specifications(1) Common specifications
Item
Model
Processor
Main memory
Display resolution
and color depth
Built-in file DVD
devicet
HDD
PCI
Extendedslot
PCI Express
General purpose 3.5-in bay
Display (*3)
USB
SerialInterface

LAN

Audio
External
control
ParallelExternal Dimensions(Width × Depth × Height)

RAS features

WeightValues in accordance with theEnergy Saving Law
Inrush current
Leakage current
Power rating
VoltagePower
Frequency
Keyboard and mouse
Connector coverSpecifications
See “(2) Individual specifications”.
See “(2) Individual specifications”.
2 GB/4 GB/8 GB (*1)
See “(7) Supported resolutions”.
DVD-RAM drive（CD-ROM、DVD-RAM（*2）、DVD-R）
See “(2) Individual specifications”.
See “(2) Individual specifications”.
See “(2) Individual specifications”.
OptionDigital (DVI-I 29 pins) (*4)
Digital (DVI-D 24 pins)
USB port × 8 (front × 2, rear × 6), compatible with USB2.0/1.1
RS-232C (D-sub 9 pins) × 1(standard) or 2 (option)
1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 1(RJ45, Wake on LAN™ supported)
LINE IN × 1, LINE OUT × 1
Option × 1 (dedicated slot)
Option × 1 (dedicated slot)
400 × 450 × 150 mm (rubber feet not included)
Hardware status monitoring (fan failure, temperature failure, SMART,
drive operating time, and others), OS deadlock monitoring, watchdog
monitoring, alarm notification when failure is detected (pop up
notification, Digital LEDs for Status indication, remote notification, andothers), memory dump collection, maintenance operation support
commands, and simulation function
See “(2) Individual specifications”.
See “(2) Individual specifications”.
35 A or less (100 VAC), 50A or less (240 VAC)
1 mA or less
430 VA
100 - 240 VAC ± 10% (wide range input)
50/60 Hz ± 3 Hz
OptionOption4-1

4. SPECIFICATIONS(*1) Due to the requirements of the OS, the maximum usable memory size is about 2.7 GB in Windows® 7(32bit) (when 4 GB of memory is available).
(*2) Due to the shrinking DVD-RAM media market, the variety of DVD-RAM media supported by DVDRAM drive manufacturers has been dramatically reduced. If you use DVD-RAM media for storing data,
we recommend using other types of recordable media.
(*3) For the model HJ-65457ESxD (x is either J or E), a video board is a standard feature; therefore, thevideo ports (DVI-I 29 pin  2) on the video board are the only video ports you can use.
(All the video ports on the motherboard are unavailable.)(*4) By using a conversion connector or DVI-A cable, you can output an analog VGA signal. The
conversion connector or DVI-A cable must be provided by the users.

(2) Individual specification
Item

Specifications
HJ-6540
HJ-6545
Model
HJ-6540xxxyA (A model )HJ-6545xxxyA (A model)(*5)
HJ-6540xxxyD (D model)
HJ-6545xxxyD (D model)
Intel® Core™ i7® 610E
Processor
Intel® Celeron® P4505 (1.86GHz)(2.53GHz)
HDD1 (*10)
SATA 320GB / 1TB
Built-in filedevice (*6) (*9) HDD2SATA 320GB / 1TB (*7)
Long size × 3
PCI(When the general purpose 3.5-in bay is used, short size × 1 andlong size × 2)
Extension
slot
Half size PCI Express x16 × 2 (*8)
PCI Express
Half size PCI Express x1 × 2 (A model only)
Half size PCI Express x1 × 1 (D model only)
About 13 kg (A model)
WeightAbout 14 kg (D model)(*5) The “xxx” denotes the OS type. For details about OS types, see “ (3) Pre-installed OS model
specifications”.
If “xxx” is “NOS”, an OS is not installed.
Depending on the language of the OS, “y” is either “J” (Japanese) or “E” (English).
The alphabet at the end denotes the model: A: HDD model (A model), D: RAID1 model (D model).
(*6) For information about the precautions for hard disks, see “PRECAUTION 4. HARD DISK DRIVES(HDDs)”.
(*7) HDD2 is optional item in the A model, but it becomes essential item in the D model.
(*8) A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8.
For the model HJ-65457ESxD (x is either J or E), a video board is a standard feature, and therefore,
only one extension slot is available for PCI Express16.
(*9) When HDD1 and HDD2 are installed, their capacities must be the same.
(*10) In the case of the A model or the B model, the factory default of the capacity of C drive partition is 100GB for
64bit OS or 80GB for 32bit OS, and other space is unallocated.

4-2

4. SPECIFICATIONS(3) Pre-installed OS model
OS typePre-installed OS

7ES

Microsoft® Windows Server® 2008 R2 Standard Edition (64bit) (Embedded
licensing version) (*)
Microsoft® Windows® 7 Professional (64bit) (Embedded licensing version)
Microsoft® Windows® 7 Professional (32bit) (Embedded licensing version)

8EW
9EW

(*) This OS is supported by "HJ-6545xxxyD" only.

(4) Accessories
Item
Power cord
ManualSpecifications
7 A 125 V two-prong plug with ground pole
“GETTING STARTED”(manual number WIN-6A-0002)

4-3

4. SPECIFICATIONS(5) Option specifications
Item

Specifications
1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 2(For details, see “(9) Optional LAN adapter specifications (HJ-7617-55)”.)LAN adapter
1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 1(For details, see “(10) Optional LAN adapter specifications (HJ-7617-61)”.)
B contact, including RS232C × 1 port (D-sub 9 pins)(For details, see “4.8.2 External control specifications”.)
External contact port (*1)
A contact, including RS232C × 1 port (D-sub 9 pins)(For details, see “4.8.1 Connector specifications”.)
RS232C × 1 port (D-sub 9 pins)
Extended serial port (*1)(For details, see “4.8.1 Connector specifications”.)
Centronics compatible × 1 port (D-sub 25 pins)
Parallel port (*2)(For details, see “4.8.1 Connector specifications”.)
General purpose 3.5-in bay device mounting metal fitting
General purpose 3.5-in bay base mounting metal fitting
General purpose 3.5-in bay(For details, see “5.3.8 Mounting and removing an optional device for thegeneral purpose 3.5-in bay”.)
Signal and power harness for the general purpose 3.5-in bay (SATA)
Signal and power harness(For details, see “4.8.1 Connector specifications”.)
Mounting metal fitting for a JIS standard 19 inch rack
Mounting metal fitting for arack mount
Mounting metal fitting for an EIA standard 19 inch rack
General Q and A service (10 incidents per year)
Service menu
Failure analysis support service (5 incidents per year)
Failure analysis support service (1 incident)
System failure monitoring tool “RunWatcher”
Optional tool
Backup tool for use between hard disks(*1) Can be mounted in the dedicated slot. You cannot use both at the same time.
(*2) Can be mounted in the dedicated slot.

(6) DVD drive specification
The DVD drive in this equipment supports the following types of media.
Item
Read supported
Read/write supported

Specifications
CD-ROM, DVD-ROM
DVD-RAM, DVD-R, CD-R, CD-RW

4-4

4. SPECIFICATIONS(7) Supported resolutions
・ Onboard video (DVI-I 29 pins) (*1)
Screen settings
Refresh rate (*2)
For analog output
For digital output
800 × 600
High Color (16bit)
60 Hz, 75 Hz, 85 Hz
60 Hz
True Color (32bit)
60 Hz, 75 Hz, 85 Hz
60 Hz
1024 × 768 High Color (16bit)
60 Hz, 75 Hz, 85 Hz
60 Hz
True Color (32bit)
60 Hz, 75 Hz, 85 Hz
60 Hz
1280 × 1024 High Color (16bit)
60 Hz, 75 Hz, 85 Hz
60 Hz
True Color (32bit)
60 Hz, 75 Hz, 85 Hz
60 Hz
1600 × 1200 High Color (16bit)
60 Hz
60 Hz
True Color (32bit)
60 Hz
60 Hz
1920 × 1080 High Color (16bit)
60 Hz
60 Hz
True Color (32bit)
60 Hz
60 Hz
1920 × 1200 High Color (16bit)
60 Hz
60 Hz
True Color (32bit)
60 Hz
60 Hz
(*1) By using a conversion connector or DVI-A cable, you can output an analog VGA signal.
The conversion connector or DVI-A cable must be provided by users.
(*2) It has been confirmed that all refresh rate settings indicated in the table actually work in the test
environment provided by Hitachi. It should be noted that supported resolutions and refresh rates aredifferent depending on the display. Consequently, some settings may not be used for a specific display.
Resolution

Color depth

4-5

4. SPECIFICATIONS・ Onboard video (DVI-D 24 pins)
Screen settings
Refresh rate (*)
For digital output
800 × 600
High Color (16bit)
60 Hz
True Color (32bit)
60 Hz
1024 × 768 High Color (16bit)
60 Hz
True Color (32bit)
60 Hz
1280 × 1024 High Color (16bit)
60 Hz
True Color (32bit)
60 Hz
1600 × 1200 High Color (16bit)
60 Hz
True Color (32bit)
60 Hz
1920 × 1080 High Color (16bit)
60 Hz
True Color (32bit)
60 Hz
1920 × 1200 High Color (16bit)
60 Hz
True Color (32bit)
60 Hz(*) It has been confirmed that all refresh rate settings indicated in the table
actually work in the test environment provided by Hitachi. It should be
noted that supported resolutions and refresh rates are different
depending on the display. Consequently, some settings may not be used
for a specific display.
Resolution

Color depth

4-6

4. SPECIFICATIONS・ Video board (DVI-D 24 pins×2) ( HJ-65457ESxD (x is "J" or "E") only) (*1)
Screen settings

Resolution

Color depth

800×600

1024×768

1280×1024

1600×1200

1680×1050

1920×1200

Refresh rate (*2)
For analog output

For analog output

High Color（ 16bit）

60Hz、 75Hz、 85Hz

60Hz

True Color（ 32bit）

60Hz、 75Hz、 85Hz

60Hz

High Color（ 16bit）

60Hz、 75Hz、 85Hz

60Hz

True Color（ 32bit）

60Hz、 75Hz、 85Hz

60Hz

High Color（ 16bit）

60Hz、 75Hz、 85Hz

60Hz

True Color（ 32bit）

60Hz、 75Hz、 85Hz

60Hz

High Color（ 16bit）

60Hz

60Hz

True Color（ 32bit）

60Hz

60Hz

High Color（ 16bit）

60Hz

60Hz

True Color（ 32bit）

60Hz

60Hz

High Color（ 16bit）

60Hz

60Hz

True Color（ 32bit）

60Hz

60Hz

(*1) By using a conversion connector or DVI-A cable, you can output an analog VGA signal.
The conversion connector or DVI-A cable must be provided by users.
(*2) It has been confirmed that all refresh rate settings indicated in the table actually work in thetest environment provided by Hitachi. It should be noted that supported resolutions and refresh
rates are different depending on the display. Consequently, some settings may not be used for a
specific display.

4-7

4. SPECIFICATIONS(8) Main memory specifications
Only the following combinations can be used for the configuration of the main memory ofthis equipment.
Slot A
2 GB
2 GB
4 GB

Slot B
2 GB
4 GB

Total capacity
2 GB
4 GB
8 GB

Main memory model
HJ-7712-22
HJ-7712-42
HJ-7712-82(*)When you add more main memories, please change a memory to build more for themain memory which you have already used.
Upgrade from 2GB to 4GB with total capacity: Use HJ-7712-42
Upgrade from 4GB to 8GB with total capacity: Use HJ-7712-82

In addition, in the case of the exchanging, you remove the main memory which you
have already implemented in the same way, and, please change it.
Please refer to "5.3.3 Installing and removing main memory" for the exchange.
(9) Optional LAN adapter specifications (HJ-7617-55)
Item
InterfaceInstalled slot
Dimensions
WeightSpecifications
1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 2(RJ45, Wake on LAN™ not supported)
PCI Express x1
168 × 67.5 mm (board only, protrusions excluded)
About 100 g(10) Optional LAN adapter specifications (HJ-7617-61)
Item
InterfaceInstalled slot
Dimensions
WeightSpecifications
1000BASE-T/100BASE-TX/10BASE-T by auto-negotiation × 1(RJ45, Wake on LAN™ not supported)
PCI Express x1
130 × 67.5 mm (board only, protrusions excluded)
About 50 g

4-8

4. SPECIFICATIONS(11) Maximum current specifications(USB port, Extension board, general purpose 3.5-in bay)
The following table shows the maximum total current consumption for the USB ports,
extension slots (PCI Express / PCI) and general purpose 3.5-in bay.

DC output
3.3V
5V
12 V
-12 V

Maximum total current
consumption for USB port /extension board total 7 slots/
general purpose 3.5-in bay
8.0 A
8.0 A
4.0 A
0.2 A

The following table shows the maximum current consumption for each of the USB ports,
extension slots (PCI Express / PCI) and the general purpose 3.5-in bay. Make sure that theinrush current when a device is connected does not exceed the specified maximum current.
If the inrush current exceeds the specified maximum current, the surge protection circuit
may be activated and the connected device may not be recognized.
Item
USB port
PCI Express x16 slot
PCI Express x1 slot

PCI slot

General purpose 3.5-in bay

Voltage
5V
3.3 V
12 V
3.3 V
12 V
3.3 V
5V
12 V
3.3 V
5V
12 V

4-9

Maximum current
0.5 A/port
2.5 A/slot
4.0 A/slot
2.5 A/slot
2.1A/slot
2.5 A/slot
2.5 A/slot
1.5 A (total of three slots)
2.5 A
2.5 A
2.1 A

4. SPECIFICATIONS

4.2 Memory Space
0
Conventional memory
500(DOS application area)

A0000
Video RAM window

C0000

Space available for real mode.
Video BIOS (*1)

D0000
Extended BIOS space (*2)

E0000
System BIOS
(Flash ROM)
100000(1 MB)

Main memory

B000 0000
Memory-mapped I/O
1 0000 0000
Main memory
1 27FF FFFF
(Up to 5.18 GB)(*1) The size of the video BIOS may change in future versions.
(*2) The extended BIOS space is a narrow space between D0000 and DFFFF and may already be in use by otherdevices. In addition, the size of the BIOS of standard built-in adapters may change in future versions. It isadvisable that you do not use the extended BIOS space if at all possible when you design a new device. If you do,a contention may occur between devices and malfunctions of the devices may result.

4-10

4. SPECIFICATIONS

4.3 I/O Space
I/O address0000 - 001F
0020 - 002D
002E - 002F
0030 - 003D
0040 - 0043
004E - 004F
0050 - 0053
0060 and 0064
0061
0070 - 0077
0080
0081 - 0091
0092
0093 - 009F
00A0 - 00B1
00B2 - 00B3
00B4 - 00BD
00C0 - 00DF
00F00240 - 025F
0278
0290 - 029F
02F8 - 02FF
0378
03BC
03F8 - 03FF
04D0 - 04D1
0CF8
0CF9
0CFC
1000 - 103F
1060 - 107F
1180 - 11BF
4020 - 403F
4040 - 405F
4070 - 407F
4080 - 408F
40B0 - 40B7
40B8 - 40BF
EFA0 - EFBF

Device name
DMA controller
Interrupt controller 1
Super I/O configuration
Interrupt controller 1
System timer 1
Super I/O
System timer 2
Keyboard controller
NMI controller
RTC controller
DMA & post code
DMA page register
Reset controller
DMA controller
Interrupt controller 2Power management controller
Interrupt controller 2
DMA controller 2
Coprocessor
RAS LSI register
Parallel port
Super I/O
Serial port 2 (COM2)
Parallel port
Parallel port
Serial port 1 (COM1)
Interrupt controller
PCI configuration (address)
Reset controller
PCI configuration (data)
ACPI controller
TCO timer controller
GPIO controller
SATA controller 2
SATA controller 1
SATA controller 2
SATA controller 1
SATA controller 2
SATA controller 1
SMBus controller

4-11

4. SPECIFICATIONS

4.4 List of Interrupts
Interrupt pin
IRQ0
IRQ1
IRQ2
IRQ3
IRQ4
IRQ5
IRQ6
IRQ7
IRQ8
IRQ9
IRQ10
IRQ11
IRQ12
IRQ13
IRQ14
IRQ15
IRQ16
IRQ17
IRQ18
IRQ19
IRQ20
IRQ21
IRQ22
IRQ23

Description
Cascade (from 8259 #1)
Reserved
Timer
Serial port 2 (COM2)
Serial port 1 (COM1)
Not usedNot used
Parallel port
Real-time clock
SCI
Not usedNot usedReserved
Coprocessor
Not usedNot used
Onboard LAN, onboard video, PCI Express slot 1/2
PCI Express slot 3
PCI Express slot 4
Not used
PCI slot 5
SATA 2, PCI slot 6
SATA 1, PCI slot 7
USB, Audio< NOTE >・ The above list is valid when the APIC is enabled (default settings).
・ The IRQ numbers of PCI slots are valid when the INT A terminal isused.
・ The IRQ numbers are fixed and you cannot change the settings
shown above.
・ Even under APIC-capable OS, APIC-enabled IRQ numbers are
assigned only while the corresponding device is active. In othercases, APIC-disabled IRQ numbers are assigned instead(see thenext page).

4-12

4. SPECIFICATIONS

IRQ assignment when the APIC is disabledInterrupt pin
IRQ0
IRQ1
IRQ2
IRQ3
IRQ4
IRQ5
IRQ6
IRQ7
IRQ8
IRQ9
IRQ10
IRQ11
IRQ12
IRQ13
IRQ14
IRQ15

Description
Timer
Reserved
CascadeSerial port 2 (COM2): B
Serial port 1 (COM1): A
Reserved
Not used
Parallel port
Real-time clock
SATA, SCI, All PCI devices
Not usedNot usedReserved
Coprocessor
Not usedNot used

4.5 Serial Port Settings
The factory default settings for the serial ports are as follows. Do not change those settings.
If you do, the equipment may not work properly.
Name recognized
I/O address (*)
by the BIOS
Serial port A
3F8h
Serial port B
2F8h(*) Automatically assigned by the BIOS.

IRQ assignment (*)
IRQ 4
IRQ 3

4-13

Name recognizedby the OS
COM1
COM2

Note
Standard feature
Option4. SPECIFICATIONS

4.6 BIOS Setup
The BIOS stores the system configuration information in the SPI-ROM. When the system
configuration is modified, it may be necessary to change the BIOS settings.
< NOTE >When the equipment is shipped, the BIOS is configured inaccordance with the system configuration.
If the BIOS settings are changed, the system may not operate stably
or may not start properly. Pay sufficient attention when you change
the BIOS settings.
(1) Starting the setup menu
When you set up the BIOS, start the setup menu.
Turn on the power switch (see “2.1 Display and User Input Sections”). Messages ralated
system initialization will be displayed. Press the F2 key to launch the setup menu.
(2) Maneuvering through the setup menu
Use the following keys to maneuver through the menu.
Key nameEsc← or →↑ or ↓
＋or －
Space
Tab
Enter

Description
Used for exiting the setup or returning from a lower menu to a higher menu.
Used for selecting a menu or selecting a menu group displayed at the top of the screen.
Used for selecting an item or selecting a sub-item under a menu group.
Used for selecting a value for the setting. By pressing those keys, the setting switches
among the available options.
Used for selecting a value for the setting. If there are only two available options, thesetting toggles when you press the key.
When you configure the date and time, by pressing this key, the focus moves between
setting items, for example, from month to day and from hour to minute.
Used for moving from a higher menu to a lower menu, exiting the setup (saving data to
the SPI-ROM), or other purposes.

(3) Overview of the setup menu
The setup menu consists of the following items:
Main: This is the screen displayed when the menu starts. You can configure basic systemsettings such as date and time.
Advanced: You can configure detailed system settings such as interrupt ports and I/Oaddress settings.
Power: You can configure the automatic power shutdown at failure detection, theoperating mode for when the power is turned on, and others settings.
Boot: You can configure the priority order of the devices from which an OS is booted.
Exit: You can save modified configuration information to the SPI-ROM, reset
configuration information back to the default settings, and make other changes.

4-14

4. SPECIFICATIONS(4) Details of the setup menu
The following tables show the details of the items you can set up in each menu.
(1/3)
Top
menu
Main

Setting item

Default value

Note

System Date

When you set the system up for the firsttime, be sure to configure these two items.

System Time
DRIVE1(Automaticallyrecognized)

DRIVE2(Automaticallyrecognized)

DRIVE3(Automaticallyrecognized)

OPTION PORT

(Automaticallyrecognized)

Boot Options(*1)

Beep on bootDisabled

This setting only turns the beep sound on
and off at startup. The beep sound forindicating failure is not affected by thissetting and is always on.

Reset button function

Reset

Configures the function of the reset switch.
If you change the setting to NMI (NonMaskable Interrupt), you can change thereset switch to an NMI switch. (*2)

QuickBoot Mode

Disabled

If you change the setting to Enabled, you
can skip the memory check and the startup
time will be shortened.
In normal operation, specify Disabled forthe setting.

Correctable ECC Error

PassSpecifies whether to display a message
and pause the startup or to ignore the error
and proceed with the startup when a
Correctable ECC Error is detected.

System Memory(Automaticallyrecognized)

Extended Memory(Automaticallyrecognized)-(*1) The DRIVE1 through 3 and OPTION PORT are assigned as indicated in the table below.
(*2) A setting change to “NMI” gives you more chances of non-maskable interrupt, thereby increasing the possibility ofsuccessful memory dump initiated by the reset button at an error occurrence during OS startup/shutdown.
For information about a memory dump, see “7.2 Collecting a Memory Dump”.

・ Model: HJ-654*****A (A model)
Name recognizedby the BIOS

DRIVE1

DRIVE2

DRIVE3OPTION PORT

Connected device

Drive bay 1

Drive bay 2

DVD drive

General purpose 3.5-in bay
device・ Model: HJ-654*****D (D model)
Name recognizedby the BIOS

DRIVE1

DRIVE2

DRIVE3OPTION PORT

Connected device

Not Installed

Not Installed

DVD drive

General purpose 3.5-in bay
device4-15

4. SPECIFICATIONS

(2/3)
Top
menu

Setting item

Default value

Advanced Reset Configuration Data
PCI
ConfigurationNo

PCI Express
DeviceSlots #1
through 4

Enable Master

EnabledOption ROM
Scan

Enabled

PCI
DeviceSlots #5
through 7

Enable Master

EnabledLatency Timer

0040h

Option ROM
Scan

EnabledPCI Parity Error Detection
I/O Device
Configuration

Note

Serial port A

Specifies whether to execute the extension
ROM. If you specify Disabled for thissetting, the extension ROM will not be
executed.

EnabledEnabledBase I/O address

3F8Interrupt

IRQ4

Serial port B

EnabledBase I/O address

2F8Interrupt

IRQ3

Parallel port

EnabledMode

Bi-directional

Base I/O address

378

Interrupt

Specifies whether to execute the extension
ROM. If you specify Disabled for thissetting, the extension ROM will not be
executed.

Do not change this setting.

IRQ7

Core Multi Processing

EnabledHyper Threading

Enabled

EIST

EnabledTurbo Boost

Disabled

No Execute Mode Mem Protection

EnabledMMIO Range

Default

Legacy USB Support

EnabledSpecifies whether to activate USB devices.
If you specify Disable for this setting, you
can use a USB keyboard only for the setup
menu and after Windows® starts.

UEFI Boot

Disabled

Do not change this setting.

Enter BIOS Update Mode

No

When you update the system BIOS, youmust specify Yes for this item.
Use the default setting except when you
update the system BIOS.

4-16

4. SPECIFICATIONS

(3/3)
Top
menu
Power

Setting item
After AC Power ON

Default value
Auto

Note
Specifies the action when the power to theequipment is turned on.
Stay Off: When the power is turned on, thesystem goes into the soft power off
mode.
Power On: When the power is turned on, theOS is started automatically.
Auto: If the OS was running the last time thepower was turned off, the OS starts as in
the case of Power On. If the OS was notrunning the last time the power was
turned off, the system goes into the soft
power off mode as in the case of StayOff.
For information about the precautions to beobserved when the power from the backup
battery is not available, see “PRECAUTION
11. PRECAUTIONS ABOUT THE BIOS
SETTINGS”.

FAN failure detection

EnabledSpecifies whether the until will detect a fan
failure when the power is turned on.
Do not change this setting.

Soft off

EnabledIf you specify Disabled for this setting, thepower does not turn off automatically after
Windows® is shut down.
Do not change this setting.

Power saving mode

Disabled

Specifies whether to launch the OS in the
power saving mode.
Do not change this setting.

Boot

Multi Boot XP

!
!
!
!
!
!
!
!
!
!

Configures the priority order of the devices
from which an OS is booted.
Do not change this setting.

Exit

Exit Saving Changes

Saves the changes you made in the setup into
the SPI-ROM and reboots the system.

Exit Discarding Changes

Discards the changes you made in the setup andreboots the system with the configuration you
saved in the SPI-ROM last time.

USB FDDSATA DVD-CD
USB CD
DRIVE1
DRIVE2
DRIVE3PCI SCSIOPTION PORTUSB HDD
Internal Shell

Load Setup Defaults

Loads the BIOS default settings.
Default values are loaded but not saved in the
SPI-ROM. If you want to save the default
settings in the SPI-ROM, use “Exit Saving
Changes”.

4-17

4. SPECIFICATIONS(5) Restoring the default settings
When you want to restore all items in the setup menu back to the default settings, follow
the procedure below:
1. Start the setup menu. (See “(1) Starting the setup menu”.)
2. Open Exit in the top menu. Move the cursor to Load Setup Defaults and press Enter.
3. The message, “Load default Configuration now?” is displayed. Press Enter.
4. Open Exit in the top menu again. Move the cursor to Exit Saving Changes. Press
Enter.
5. The message “Save configuration changes and exit now?” is displayed. Press Enter.
This completes the procedure.

4-18

4. SPECIFICATIONS

4.7 Hardware System ClockThis equipment has a hardware system clock that uses an RTC (real-time clock) IC.
The clock has a built-in calendar and continues to work using a backup battery even when
the system power is off.
Table 4-1 Hardware System Clock Specification

Item
Time function

Specifications
Hour/Minute/Second(24-hour clock)
Year/Month/Date± 4 seconds per day (*)

Date function
Precision
Battery
Lithium battery
backup(*) Rough estimates when the ambient
temperature is 25C.

For your information, the system program normally updates the internal clock by using aperiodic timer. The internal clock is adjusted by reading the time and date from the hardware
clock when, for example, the system starts.

4-19

4. SPECIFICATIONS

4.8 Interface Specifications
4.8.1 Connector specifications
The following shows the specifications of the interfaces from this equipment toexternal devices.
For information about the location of the ports, see “2.1 Display and User Input
Sections”.
(1) Motherboard (Standard)● Serial port (male connector, inch screws) (COM1)

Pin No.
1
2
3
4
5

1

5

6

9

Signal name
CD
RD
TD
DTR
GND

Pin No.
67
8
9Signal name
DSR
RTS
CTS
RI

● USB port (front and rear)

U1

U2

U3

U4

L1

L2

L3

L4

Pin No.
U1
U2
U3
U4
L1
L2
L3
L4

4-20

Signal name
+5V
USBD0USBD0+
GND+5V
USBD1USBD1+GND

4. SPECIFICATIONS● Built-in LAN port (RJ-45 modular port 8 pins)

8

Pin No.
1
2
3
4
5
6
7
8

1

Signal name
TRD0+
TRD0TRD1+
TRD2+
TRD2TRD1TRD3+TRD3-For network connection, use a cable specified as follows.
Cable specification: UTP cable ( twisted-pair cable without shield) category 5e
or 6

4-21

4. SPECIFICATIONS● Video port (DVI-I 29 pins, inch screws)
8

1

17

Pin No.
1
2
3
4
5
6
7
8

Signal name
TX2M
TX2P
SGND
NC(TX4M)
NC(TX4P)
DDCCLK2
DDCDAT2
V-SyncPin No.
C1
C2
C3
C4
C5

Signal name
RG
B
H-SyncRGB-GND

C1

C2

C3

C4

C5

24

Pin No.
9
10
11
12
13
14
15
16

Signal name
TX1M
TX1P
SGND
NC(TX3M)
NC(TX3P)
P5DFP
PGND
NC(SENSE)

Pin No.
17
18
19
20
21
22
23
24

Signal name
TX0M
TX0P
SGND
NC(TX5M)
NC(TX5P)
SGND
TXCP
TXCM

Note: This video port supports Single-Link only.

● Video port (DVI-D 24 pins, inch screws)
1

8

KEY

17

24

Pin No. Signal name Pin No. Signal name
1
TX2M
9
TX1M
2
TX2P
10
TX1P
3
SGND
11
SGND
4
NC(TX4M)
12
NC(TX3M)
5
NC(TX4P)
13
NC(TX3P)
6DDCCLK214P5DFP
7DDCDAT2
15
PGND
8
V-Sync16
NC(SENSE)
Note: This video port supports Single-Link only.

4-22

Pin No.
17
18
19
20
21
22
23
24

Signal name
TX0M
TX0P
SGND
NC(TX5M)
NC(TX5P)
SGND
TXCP
TXCM

4. SPECIFICATIONS● Internal SATA (connected by using an optional harness connector for the general
purpose 3.5-in bay)

7

Pin No.
1
2
3
4
5
6
7

1

Signal name
GND
SATA_TXPSATA_TXN
GND
SATA_RXN
SATA_RXP
GND● Internal power connector (connected by using an optional harness connector for thegeneral purpose 3.5-in bay)
5

1

Pin No.
1
2
3
45Signal name
+12V
GND
+5V
GND
+3.3V

● Audio port: LIN and LOUT (3.5 stereo audio port)
1
2
3

LIN
Pin No.
1
2
3

LOUT
Signal name Pin No.
AGND
1
LIN_L
2
LIN_R
3

Signal name
AGND
LOUT_L
LOUT_R
Mold

Plug

Audio cable< NOTE >The diameter of the mold of the cable must be 10 mm or less. If thediameter of the mold is larger than 10 mm, when you try to connect
cables to both LINE IN and LINE OUT, the two molds get in the wayof each other and you cannot insert the connectors.

4-23

4. SPECIFICATIONS(2) Extended serial port (HJ-7806-11) (optional) Note: Serial port only
External control I/O port (HJ-7805-21, HJ-7805-22) (optional)
Note: Serial port and RAS external control I/O port
● Serial port (male connector, inch screws)
Pin No.
1
2
3
45Signal name
CD
RD
TD
DTR
GND

Pin No.
67
8
9Signal name
DSR
RTS
CTS
RI

1

5

6

9

● External control I/O port (male connector, inch screws)
1

13

14

25

Pin No.
1
2
3
45Signal name
MCALL_1
GENDO0_1
GENDO1_1
WDTTO_1
PSDOWN_1

Pin No.
14
15
16
17
18

6

GENDI0_1

19

7
8
9
10
11
12
13

RMTSTDN_1/GENDI_1
RMTRESET_2
CPUSTOP_2
GENDO2_2
RMTRESET_1
GENDI1_1
GENDI2_1

4-24

20
21
22
23
24
25

Signal name
MCALL_2
GENDO0_2
GENDO1_2
WDTTO_2
PSDOWN_2
RMTPWRON_2/GENDI2_2
RMTSTDN_2/GENDI_2
GENDI1_2
GENDI0_2
CPUSTOP_1
GENDO2_1
GND

4. SPECIFICATIONS(3) Parallel port (female connector, inch screws) (HJ-7806-41) (optional)
13

1

25

14

Pin No. Signal name Pin No. Signal name
1
PSTROBE*
14
PAUTOFD*
2
PD0
15
PFAULT*
3
PD1
16
PRINT*
4
PD2
17
PSLCTIN*
5
PD3
18
GND
6
PD4
19
GND
7
PD5
20
GND
8
PD6
21
GND
9
PD7
22
GND
10
PACK*
23
GND
11
PBUSY
24
GND
12
PEERR
25
GND
13
PSLCT
Signal names with an asterisk (*) denote negative logic signals.

(4) Video board (DVI-I 29 pins×2, inch screws) (HJ-7809-81)
81

17
Pin No.
1
2
3
4
5
6
7
8

Signal name
TX2M
TX2P
SGND
NC(TX4M)
NC(TX4P)
DDCCLK2
DDCDAT2
V-SyncPin No.
C1
C2
C3
C4
C5

Signal name
RG
B
H-SyncRGB-GND

C1

C2

C3

C4

C5

24
Pin No.
9
10
11
12
13
14
15
16

Signal name
TX1M
TX1P
SGND
NC(TX3M)
NC(TX3P)
P5DFP
PGND
NC(SENSE)

4-25

Pin No.
17
18
19
20
21
22
23
24

Signal name
TX0M
TX0P
SGND
NC(TX5M)
NC(TX5P)
SGND
TXCP
TXCM

4. SPECIFICATIONS(5) Signal and power harness specifications
The general purpose 3.5-in bay harness set (HJ-7969-63) consists of the following
parts.
No.
Product nameSpecification[1] SATA harness (signal and power) Combination of SATA signal and power cables[2] SATA harness (signal)
SATA signal[3] Power harness
Provides +5 V and +12 V, 4-pin peripheral connector

Exterior view
[1] SATA harness (signal and power)
Connected to the motherboard

Connected to a general purpose bay deviceⓑ Power connector 5 pins

Ⓒ SATA connector 7 pinsⓐ SATA connector 22 pins

[2] SATA harness (signal)
Connected to the motherboard

Connected to a general purpose bay deviceⓐ SATA connector 7 pins

Ⓒ SATA connector 7 pins

(Note) The same connector is used for both ends.

[3] Power harness
Connected to the motherboard

Connected to a general purpose bay deviceⓐ Power connector for a general purpose bay device 4

4-26ⓑ Power connector 5 pins

4. SPECIFICATIONS

4.8.2 External control specifications(1) External control I/O port (EXT) specifications
Item
External
control
input

SubitemSpecification
Usage
RMTRESET, RMTSHTDN (GENDI), GENDI0,
GENDI1, and GENDI2 (RMTPWRON) (*1) (*2)
ElectricalInterfaceNon-voltage transistor contact
interface
Contact current
1 mA/point
Applicable load
• Relay (gold-plated twin contact)• Switch• Isolated open collector
External
Uage
CPUSTOP, WDTTO, PSDOWN, MCALL, GENDO0,
control
GENDO1, and GENDO2
outputElectricalInterface
PhotoMOS relay contact
interface
Load voltage
Up to 40 VDC (external power supply required)
Load current
Steady-state: Up to 0.1 A/point
Inrush: Up to 0.6 A/point, 100 ms
Dielectric strength 250 VAC, one minute
Applicable load
• Relay (clamp diode required)• Buzzer• Indicator• Semiconductor device(*1) RMTSHTDN and GENDI use the same contact (switched by the RAS software setting).
RMTPWRON and GENDI2 use the same contact (switched by the jumper pin setting). For details,
see “5.5 Enabling the Remote Power On Function”.
(*2) When you use an RMTPWRON function, make sure no noise is added to the external contact.
If the contact is closed for 15 ms or more during the soft power off mode due to noise or otherreasons, the power may be turned on unexpectedly. As a side note, while the OS or BIOS is running
after power on, the RMTPWRON function is disabled and the contact can be used as a GENDI2
input.

4-27

4. SPECIFICATIONS(2) List of external contact I/O signals(1/2)
Connection diagram
Signal nameCPU side

PSDOWN_1

40 VDC 0.1A
Contact spec

Terminal
No.
5

PSDOWN_2
18

CPUSTOP_1

40 VDC 0.1A
Contact spec

23

CPUSTOP_2

Fuse

～

Load
Surge Sup

Fuse

～

Load
Surge Sup

9MCALL_1

40 VDC 0.1A
Contact spec

1

MCALL_2

Meaning

User side

Fuse

～

Load
Surge Sup

14

Activated when the OS isshut down (standby or themain power is off) or whenpower is not supplied to theequipment.

40 VDC 0.1A
Contact spec2

one side of mirroreddisks (D model only) is

GENDO0_2

Fuse

～

Load
Surge Sup

15

GENDO1_1

40 VDC 0.1A
Contact spec

3

GENDO1_2
16

When the power is When the power is
off
off
Contact open
Contact closed(A contact)(B contact)
When the power is When the power is
off
off
Contact open
Contact closed

When maintenance When maintenanceis requested
is requested
Contact closed
Contact closed

When the power is When the power is
These are general-purpose
off
off
contact output signals. A user
Contact open
Contact open
can assign a function to each
(A contact)(A contact)
one of the contacts GENDO0
through GENDO2.
User-definedUser-defined
When the power is When the power is
off
off
Contact open
Contact open
(A contact)(A contact)

Fuse

～

Load
Surge Sup

User-defined
GENDO2_1

40 VDC 0.1A
Contact spec

24

GENDO2_2
10～Surge Sup

User-defined
WDTTO_1

40 VDC 0.1A
Contact spec

4

WDTTO_2
17

Fuse
Load
Surge Sup～

User-defined

When the power is When the power is
off
off
Contact open
Contact open
(A contact)(A contact)

Fuse
Load

HJ-7805-22
A contact
specifications

When the power is When the power is
Activated when the OS,
off
offapplication, device driver, orContact open
Contact closed
the like cannot run properly(A contact)(B contact)
due to an abnormally highsystem load or has crashed.
When the CPU is When the CPU is
stoppedstoppedContact open
Contact closed
This is a maintenance request When the power is When the power issignal. This contact is
off
off
activated when theContact open
Contact open
temperature, the fan status or(A contact)(A contact)
abnormal.

GENDO0_1

HJ-7805-21
B contact
specifications

User-defined

Activated when a timeout is When the power is When the power is
off
off
detected by the watchdog
Contact open
Contact Closed
timer. A timeout is also
(A contact)(B contact)detected when the OS is shut
down (standby or the main
When watchdog
When watchdog
power is off) or when power
timer timeout
timer timeout
is not supplied to theoccurs or
occurs orequipment.
when CPU power when CPU power
is offis offContact open
Contact closed

4-28

4. SPECIFICATIONS(2/2)
Connection diagram
Signal nameCPU side

RMTSHTDN_1(GENDI_1)

5V(VCC)RMTSHTDN_2(GENDI_2)

RMTRESET_1

7
Contact
input

11
Contact
inputThis is a shutdown request
signal or a general purpose
input signal. When this contact
is closed, the OS will be shut
down. A user can select which
signal to use. (*1)

HJ-7805-21
B contact
specifications

HJ-7805-22
A contact
specifications-

This is a reset request signal.
When this contact is closed, theequipment is hard-reset. (*1)-

6Contact
input

Meaning

User side

8

5V(VCC)GENGI0_2

GENDI1_1

20

5V(VCC)RMTRESET_2

GENDI0_1

Terminal
No.

These are general purpose input
signals. A user can assign a task
to each one of the inputs
GENDI0 and GENDI1.

-

22

5V(VCC)GENDI1_2

12
Contact
input

GENDI2_1(RMTPWRON_1)

5V(VCC)GENDI2_2(RMTPWRON_2)

Contact
input

21

13
19

This is a general purpose input
signal.
A user can assign a task tocontact GENDI2. This input
can also be used for the remote
power on function. (*2)-(*1) You can use a pulse input for the RMTSHTDN contact and the RMTRESET contact. When you use a pulse, the contact must be
closed for at least 500 ms. Note that these two signals should not be closed at the same time.
(*2) Use a pulse input for the RMTPWRON contact. Close the contact for at least 100 ms and open it after about 4 seconds or less. If
you shut down the system with this contact closed, the system will start as soon as the system goes into the soft power off mode.
For information about the location of JP2 pin, see “5.5 Enabling the Remote Power On Function”.

4-29

4. SPECIFICATIONS(3) Recommended EXT cable specifications
1. For connection, the following cable is required.
Model: HJ-7805-C1-XX, where the XX part shows the length. (*1)

D-sub 25-pin
female connector

M4 solderlessterminal
Shielded grounding (*2)(*1) The maximum cable length is 30 m.
(*2) To connect a cable shield, beside the cable, you must provide a shielded grounding bar
dedicated for a shielded wire connection.

2. When a user makes a cable, the user must follow the specifications below.
EXT-side connector
Cable (*)
25

14

13
Connector shapeon the user
equipment side:
Align it to theuser equipment.

1
Plug case
Exterior View of the External Contact Cable and Connector(*) The shielded grounding of the cable must firmly contact the conductor of the plug case (frame ground).
(Do not connect a GND pin of the EXT port to the shielded grounding because all GND pins are signal
ground. If you do so, the equipment may malfunction.

● Cable specification (recommended cable)
Item
Maximum cable length
Electric shield of the cableSpecifications
30 m
Required

4-30

Note
Connected to the frame
ground4. SPECIFICATIONS

4.8.3 External interface cable length specifications(1) External interface cable length specifications
The recommended maximum cable length for each interface of this equipment is asfollows.
No.
1
2
3
4

Connector name
Digital video DVI-I port
Digital video DVI-D port
LAN port
External control I/O port (optional)

5
6

8

Serial port (COM1)
Serial port 2 (COM2)(optional)
Parallel port
(optional)
Front USB ports (2)9Rear USB ports (6)10Audio (LINE IN/LINE OUT)

7

Cable length (m)
3
3
100
30

Remarks

UTP Category 5e or better
For information about the cablespecifications, see “4.8.2 (3)”.
Use a shielded cable.

15
2

1
3

Use an IEEE 1284 compliant cable.
Use a USB 2.0 compliant shieldedcable. If you use an extension cable,
connected USB devices may not work
properly.

2

A connected device may not work properly depending on the device. Check proper
operation of the device before you use it.

4-31

This Page Intentionally Left Blank

5. CHECKUP AND MAINTENANCE

CHAPTER 5
5.1

CHECKUP AND MAINTENANCE

Daily Checkup

NOTICE● When you move the equipment, make sure you shut down the OS, turn off themain power to the equipment, and wait for at least one minute. If you do not,the hard disk drives (HDDs) and other devices may fail.
● When you transport or carry the equipment, pack it in the dedicated container(container and packing materials used when the equipment was delivered). If
you use other container or packing materials, that may damage the equipment.
Do not use damaged or broken dedicated container when you transport or
carry the equipment. If you do, that may damage the equipment.
● If you install the equipment in a mounting chassis or rack with casters, theequipment may be subjected to excessive vibration or shock when it istransported or moved and that may cause it to fail. To avoid this, you mustselect or design a chassis or rack that satisfies the installation environment
requirements of the equipment and be cautious about vibration and shock
when you move, transport, or carry the installed device.

(1) Cleaning a dust filter

NOTICE
If you wash a dust filter, dry it completely before re-attaching it to the equipment.
If you use the equipment while its dust filter is not completely dry, the equipment
may fail. When you use a detergent to clean a dust filter, make sure you use aneutral detergent. If you use other types of detergent, the dust filter may lose its
function.
● Frequency
Clean a dust filter between once per month and once per three months depending on theamount of dust in the environment.
● Procedure
1. Shut down the OS.
2. Turn off the main power. Wait for at least one minute before you start cleaning.
3. Take out the dust filter located on the front panel. Then dust or wash the filter. If you
wash the filter, wait until the filter is completely dry. Then re-attach it to theequipment and re-mount the front panel.
< NOTE >・ Do not forget to attach a dust filter to the equipment after you clean it.

5-1

5. CHECKUP AND MAINTENANCE(2) Cleaning a keyboard (optional)
When you clean a keyboard, make sure you follow the instructions below:● Do not spray detergent directly on to the keyboard or spill liquid detergent on it.
● Do not wipe the keyboard with a wet cloth. If you do, the equipment may fail.

Detergent

HITACHI● When you use detergent, spray a minimum amount of detergent on a cloth.
● Before wiping the keyboard with a wet cloth, wring out the cloth well.
● Use a soft cloth such as gauze.
● Before using detergent, carefully read the instructions on use of the detergent.
● Cover the whole keyboard with gauze, spray detergent all over it, leave it for a couple ofminutes, and wipe off the keyboard.

Detergent
HITACHI< NOTE >・ For information about the precautions for USB devices, see “ PRECAUTIONS
6. USB DEVICE”.

5-2

5. CHECKUP AND MAINTENANCE

5.2

Periodic Checkup

The table below shows how to check up the Equipment periodically. A qualified
maintenance personnel must conduct this periodical checkout. Include the checkout time inthe system operation schedule.
Checkup item
Collection of logging information
Inspection and cleaning for thecomponents• Inspection and cleaning for inside andoutside of the equipment• Inspection of fan rotation, dust removal• Removal of foreign objects that haveentered the equipment• Other general inspection items
Replacing dust filters
Measuring the power voltage
Operation check• Operation check of switches andindicators• Operation check by using test programs
Periodic replacement of replacement
components (*)

Frequency
Once per
year

Note

Once peryear

Once peryear
Once peryear
Once peryear

Asrequired
Between For details, see section “5.1 Daily
once per Checkup”.
Routine checkup
month and• Cleaning the keyboard
once per• Cleaning dust filters
threemonths(*) For details about how to handle replaceable components, see “APPENDIX HANDLINGREPLACEABLE COMPONENTS”.

5-3

5. CHECKUP AND MAINTENANCE

5.3

Replacing a Component* The figure in this section shows the installation location and work procedure at the time of replacement,
and although the actual appearance might differ from the figure, the location and work procedure do notchange.

5.3.1

Types and locations of installed components
The figure below shows the types and locations of the components installed in thisequipment.

Front fan

DVD drive

HDD

General purpose
3.5-in bay

CPU fanLithium battery
PCI Express x16 compliant (*)
PCI compliant

Main memory slot
(Slot B (left) and
Slot A (right))

PCI Express x1 compliant

Power supply unit

Dedicated slot for a parallel port (optional)

Serial port

Slot 7
Audio port

Slot 6

Slot 1

Dedicated slot for external contacts andextended serial port (optional)

Slot 2
Slot 3

Slot 4

Slot 5(*) A PCI Express x16 connector is used but the internal connection is equivalent to PCI Express x8.

Figure 5-1 Types and Locations of Installed Components
5-4

5. CHECKUP AND MAINTENANCE

5.3.2

Installing and removing an extension board

WARNING
Before you install or remove an extension board, make sure you shut down theOS, turn off the main power to the equipment, and wait for at least one minute. If
you install or remove an extension board without shutting down the power, anelectric shock or a fire may result.

CAUTION
Do not directly touch the parts inside the equipment with your hand when you
install or remove an extension board. Those parts are hot and if you touch them,
you may get burned. In addition, if you touch them, they may get damaged andthat may result in failure of the equipment.

NOTICE
Make sure you disconnect all external cables connected to the equipment before
you install or remove an extension board. Otherwise, failure of the equipment
may result.

(1)

Before installing or removing an extension board
・ Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute.
・ Allocate sufficient clearance for maintenance work. Carry out the work on a flat
surface. (See “1.2.2 Installation”.)
・ Wear cotton gloves when you install or remove an extension board.
・ When you tighten or remove a screw, use a Phillips screwdriver (JIS #2) to avoid
stripping the head.
・ When you tighten a screw, drive the screw along the axis of the tapped hole
without adding too much torque in order to avoid damaging the thread.
・ For information about the location of the extension boards, see “Figure 5-1
Types and Locations of Installed Components”.

< NOTE >・ For information about the precautions for extension boards, see“PRECAUTIONS 7. EXTENSION BOARDS”.
5-5

5. CHECKUP AND MAINTENANCE(2) Information about extension boards
1. Types of extension boards
The equipment has a total of seven extension slots (four PCI Express slots andthree PCI slots).
・ The PCI Express slots are compliant with PCI EXPRESS BASE
SPECIFICATION REVISION 1.1.
・ The PCI slots are compliant with PCI LOCAL BUS SPECIFICATIONREVISION 2.1.
A back plate is required for a long-size PCI board. The user must provide theback plate.
Extension slot
Supported extension board
Slot 1PCI Express x16 / full-height / half-size (*2)
Slot 2PCI Express x16 / full-height / half-size (*2)
Slot 3PCI Express x1 / full-height / half-size
Slot 4PCI Express x1 / full-height / half-size
Slot 5
PCI long-size / short-size (*1)
Slot 6
PCI long-size / short-size (*1)
Slot 7
PCI long-size / short-size (*1)(*1) If the general purpose 3.5-in bay is used, depending on the size of the device,
you may not be able to install an extension board if the device gets in the way.
(*2) A PCI Express x16 connector is used but the internal connection is equivalent
to PCI Express x8.

2. Size of extension boards
The board sizes (length × height) in the PCI Express / PCI specifications are as
follows (the height includes the connector):● PCI Express specification
・ Half size: 167.65 × 111.15 (mm)
● PCI specification (not including a back plate)・ Long size: 312.00 × 106.68 (mm)・ Short size: 174.63 × 106.68 (mm)5-6

5. CHECKUP AND MAINTENANCE(3) Installing an extension board

WARNING
Do not open the equipment cover. Maintenance of the machine must be done
only by maintenance personnel. Maintenance personnel is those who read aUser's Manual carefully and understand the contents.

CAUTION
When you install the cover of the equipment, do not put your fingers inside thecover. If you do, your fingers may get caught and injured.

(a)Removing the cover of the equipment[1] Remove the three screws on the rear of the equipment.
[2] Slide the cover to the rear of the equipment.
[3] Slightly pull the sides of the cover apart from the body of the equipment andthen lift the cover up and away.
Note: When you install the cover of the equipment, follow the above procedurein reverse.

[3]

[2]

[1]
Figure 5-2

Removing the Cover of the Equipment

5-7

5. CHECKUP AND MAINTENANCE(b) Removing a slot cover
Remove the screw on the slot cover of the slot you want to install the extension
board in. Then remove the slot cover.

Figure 5-3

Removing a Slot Cover

5-8

5. CHECKUP AND MAINTENANCE(c) Installing an extension board
Insert the extension board straight down into the extension board connector of theslot you want to use, pressing down on both side edges of the extension board.
Press down on the board at the position right above the connector of the board toinsert the board completely. Use a screw to secure the board to the equipment.
After that, follow the procedure for removing the cover of the equipment in reverse
to re-install the cover.

Figure 5-4 Installing an Extension Board< NOTE >・ When you install an extension board, the boards next to it may get knocked
loose. Check that those boards are inserted properly just to be sure.

5-9

5. CHECKUP AND MAINTENANCE(4) Removing an extension board
Follow the procedure described in “(3) Installing an extension board” in reverse toremove the extension board.

CAUTION
If you bend the tab of the grounding spring at the slot by mistake when you
remove an extension board, be careful not to cut your fingers when you fix thebend because the tab has a sharp edge.

NOTICE
Always attach a slot cover to each unused slot and attach a connector cover toeach unused connector. Otherwise, failure of the equipment may result.

< NOTE >When you remove an extension board, its panel may get caught in the tab of thegrounding spring at the slot and you may have difficulty removing the board.
Even if this happens, do not pull the board forcibly.

5-10

5. CHECKUP AND MAINTENANCE

5.3.3

Installing and removing main memory

WARNING● Before you install or remove main memory, make sure you shut down the OS,turn off the main power to the equipment, and wait for at least one minute.
If you install or remove main memory without shutting down the power, anelectric shock or a fire may result.
● Warning about the power supply unit (hazardous voltage)
Do not remove the power supply unit except when you install or remove main
memory and the lithium battery. If you do, serious personal injury or death may
result due to an electric shock.
● Do not remove the cover of the power supply unit. If you do, serious personal
injury or death may result due to an electric shock.

CAUTION
Do not directly touch the parts inside the equipment with your hand when you
install or remove an extension board. Those parts are hot and if you touch them,
you may get burned. In addition, if you touch them, they may get damaged andthat may result in failure of the equipment.

NOTICE
Make sure you disconnect all external cables connected to the equipment before
you install or remove main memory. Otherwise, failure of the equipment may
result.

(1) Before installing or removing main memory
・ Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute.
・ Allocate sufficient clearance for maintenance work. Carry out the work on a flat
surface. (See “1.2.2 Installation”.)
・ Wear cotton gloves when you install or remove main memory.
・ When you tighten or remove a screw, use a Phillips screwdriver (JIS #2) to avoid
stripping the head.
・ When you tighten a screw, drive the screw along the axis of the tapped hole
without adding too much torque in order to avoid damaging the thread.
・ For information about the location of the main memory slots, see “Figure 5-1
Types and Locations of Installed Components”.
・ Please work after confirming "4.1 (8) main memory specifications".
5-11

5. CHECKUP AND MAINTENANCE(2) Installing main memory(a) Removing the cover of the equipment
Follow the instructions in “5.3.2 (3) Installing an extension board (a) Removing thecover of the equipment” to remove the cover of the equipment.
(b) Removing internal cablingSee Figure 5-5 and remove connector cables from the POWER, PS12V, PSCNT,
and FAN2 connectors on the motherboard.

POWER connector

PS12V connector

FAN2 connector

PSCNT connector

Figure 5-5 Internal Cabling near the Power Supply inside the Equipment

5-12

5. CHECKUP AND MAINTENANCE(c) Removing the power supply[1] Remove the four screws on the rear of the equipment and the two on the side.
[2] Hold the handle on the top of the power supply and lift up the unit.
[2]

Handle for
installation andremoval[1]

Figure 5-6

Removing the Power Supply

WARNING
When you remove the power supply unit, make sure you disconnect the plug ofthe power cord from an electrical outlet, tightly hold the installation and removal
handle on the unit, and lift it up. Otherwise, serious personal injury or death may
result due to an electric shock or if you drop the unit.

NOTICE● When you install or remove the power supply, make sure it does not touch theparts inside the equipment. If it does, failure of the equipment may result.
● When you remove all screws that secure the power supply, the power supply
may fall onto the internal components. In order to prevent the power supply
from falling, support it by holding the handle during the work. If the power
supply falls, the failure of the equipment may result.

5-13

5. CHECKUP AND MAINTENANCE(d) Installing main memory

NOTICE● The orientation of a main memory module on a connector is fixed. When you
install a main memory module, make sure the orientation is correct. Otherwise,
failure of the equipment may result.
● Do not install main memory modules with different capacities on slot A and slot
B. If you do, the modules may not be recognized.

Please work after confirming "4.1 (8) main memory specifications".
Insert the main memory module into the connector from right above the connector.
When the module is fully inserted, you will hear a click.

Side View
Slot A
Slot BTop View

Figure 5-7 Installing Main Memory(e) Reconnecting internal cables and installing the power supply unit
[1] See Figure 5-5 and connect the internal cables to the connectors.
[2] Follow the procedure described in “ (c) Removing the power supply “ inreverse to install the power supply unit.
(f) Installing the cover of the equipment
Follow the procedure in “5.3.2 (3) Installing an extension board (a) Removing thecover of the equipment” in reverse to install the cover of the equipment.

5-14

5. CHECKUP AND MAINTENANCE(3) Removing main memory
Please work after confirming "4.1 (8) main memory specifications".
Follow the procedure described in “(2) Installing main memory” in reverse to remove
main memory.
(4) After installing or removing main memory
Reconfiguring the memory dump file settings
When you change the capacity of main memory, you must reconfigure the memory
dump collection settings.
When you reconfigure the memory dump collection setting, see “7.3 When the
Saving Memory Dump Confirmation Message is Displayed” for details.

5-15

5. CHECKUP AND MAINTENANCE

5.3.4

Installing and removing an HDD

CAUTION● Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute. Otherwise, anelectric shock or failure of the equipment may result.
● When you install or remove a hard disk, make sure you do not cut your fingers
on the protrusions.

NOTICE● Put the hard disk drive (HDD) on a shock-absorbing material such as an antistatic cushion even for a temporary task. If you put an HDD directly on a hardsurface such as a desktop, a failure or a shorter life span of the unit or loss ofdata may result due to possible jarring or shock.
● Never remove the screws on an HDD while the power to the unit is on. Never
hot-swap hard disk drives. If you do either of these, failure of the equipment or
the drive may result.
● Before you replace an HDD, make sure you shut down the OS, turn off themain power to the equipment, and wait for at least one minute.
● Install or remove an HDD only if necessary, for example, when you need toreplace an HDD due to failure. If you do it frequently, failure of the equipment
may result.
● Fully insert an HDD. Loose contact and missing screws may result in failure.
● Do not give a shock to an installing HDD and the already mounted hard disks
during installing. If you give a shock to an HDD, failure of the drive may result.

(1)

Before installing or removing an HDD・ Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute.
・ Allocate sufficient clearance for maintenance work. Carry out the work on a flat
surface. (See “1.2.2 Installation”.)
・ When you tighten or remove a screw, use a Phillips screwdriver (JIS #2) to avoid
stripping the head. (When you use tamper-resistant screws, use a dedicatedscrewdriver for tightening and removing the screws.)
・ When you tighten a screw, drive the screw along the axis of the tapped hole
without adding too much torque in order to avoid damaging the thread.

< NOTE >・ For information about the precautions for hard disk drives, see“PRECAUTIONS

4. HARD DISK DRIVES (HDD)s”.

5-165. CHECKUP AND MAINTENANCE(2) Installing and removing an HDD[1] Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute.
[2] Push the upper center part of the lower front panel to open the cover.
[3] Release the set screws for the HDD case.
[4] Hold the grips on the front of the HDD case and pull out the case.
[5] When you install an HDD, follow the above procedure in reverse order.
< NOTE >・ When you pull out an HDD, make sure you do not apply too much force to theconnector. Slowly pull out the hard disk in order not to subject the hard disk.
・ When you connect an HDD to a connector, do not subject the HDD to shockor jarring.
・ Make sure you mount a system disk in drive bay 1. Even if you mount asystem disk in drive bay 2 by mistake, the OS may start, but other problems
may arise, so you have to exercise extra caution for the mounting location of
the HDD.

Drive bay 2
Drive bay 1

Set screws for the HDD case × 2(Thumbscrews used also as grips)

Figure 5-8 Installing and Removing an HDD

5-17

5. CHECKUP AND MAINTENANCE

CAUTION
When you install or remove an HDD, make sure the drive bay number is correct.
If you remove an HDD and install it in a different bay, a configuration information
mismatch occurs and the equipment may not start or the data stored on the HDD
may be lost.

5-18

5. CHECKUP AND MAINTENANCE

5.3.5

Installing and removing a DVD drive

CAUTION● Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute. Otherwise, anelectric shock or failure of the equipment may result.
● Do not directly touch the parts inside the equipment with your hand when you
install or remove an extension board. Those parts are hot and if you touchthem, you may get burned. In addition, if you touch them, they may getdamaged and that may result in failure of the equipment.
● When you install or remove a DVD drive, make sure you do not cut your fingers
on the protrusions.

NOTICE● When you mount an HDD frame, make sure you do not insert the internalcables into the wrong connectors on the HDD backboard. If you do, theequipment may not start properly.
● The DVD cover is prone to bending or warping. Make sure you do not apply too
much force to the cover.
● Make sure you do not apply too much force to the connector of the DVD drive.
If you do so, failure of the DVD drive may result.
● Make sure you do not apply too much force to the top of the DVD drive. If you
do so, failure of the DVD drive may result.

< NOTE >・For precautions and other important information about hard disks, see “5.3.4
Installing and removing an HDD”.
(1)

Before installing or removing a DVD drive
・ Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute.
・ Allocate sufficient clearance for maintenance work. Carry out the work on a flat
surface. (See “1.2.2 Installation”.)
・ When you tighten or remove a screw, use a Phillips screwdriver (JIS #2) to avoid
stripping the head.
・ When you tighten a screw, drive the screw along the axis of the tapped hole
without adding too much torque in order to avoid damaging the thread.

5-19

5. CHECKUP AND MAINTENANCE(2) Installing and removing a DVD drive[1] Follow the instructions in “5.3.4 Installing and removing an HDD (2) Installing
and removing an HDD “ to remove all hard disks.
[2] Follow the instructions in “5.3.2 (3) Installing an extension board (a) Removing
the cover of the equipment” to remove the cover of the equipment.
[3] Open the upper front panel and remove the two screws.

[3]

Figure 5-9

Removing the Screws on the Upper Front Panel[4] Remove the front panel.

[4]

Figure 5-10 Removing the Front Panel

5-20

5. CHECKUP AND MAINTENANCE[5] Disconnect the SATA cable and power cord for the DVD drive from theconnectors on the motherboard.
[6] Disconnect the two SATA cables from the connectors on the backboard. (For the
A model)Disconnect one connection cable for the D model (the one with a label marked as"RAID") and one LED cable from the connectors on the backboard. (For the Dmodel)[7] Disconnect the power cord from the backboard.
[5]

[7]

[5]

Backboard

[7]

[6]

[6]

HDD frame

A modelD modelFigure 5-11 Removing Internal Connections(Note) When you connect the SATA cables to the A model, make sure that the connections are as
follows:(a) The STBB1 connector on the motherboard is connected to the STAT1 connector on the backboard.
(b) The STBB2 connector on the motherboard is connected to the STAT2 connector on the backboard.

STBB2

Backboard
（a）

（b）

SATA2

Figure 5-12 Connecting SATA Cables
5-21

STBB1

SATA1

5. CHECKUP AND MAINTENANCE[8] Remove the five set screws for the HDD frame on the front of the equipment.

[8]

Figure 5-13 Removing the Set Screws for the HDD Frame (on the Front of the Equipment)[9] Remove the four set screws for the HDD frame inside the equipment.

[9]

Figure 5-14 Removing the Set Screws for the HDD Frame (inside the Equipment)

5-22

5. CHECKUP AND MAINTENANCE[10] Slide the HDD frame towards the rear of the equipment and lift the frame up and
away.

[10]

Figure 5-15 Removing the HDD Frame

5-23

5. CHECKUP AND MAINTENANCE[11] Release the securing tab for the DVD cover.
[12] Slide the DVD cover in the direction shown by the arrow.
[13] Slightly pull the sides of the DVD cover apart from the DVD drive and then lift
the cover up and away.
DVD cover[11] Securing tab[11] Release the hook of the tab.

[12]
[13]

Figure 5-16 Removing the DVD Cover[14] Remove the three screws on the DVD drive.
[15] Remove the DVD drive.
[16] Remove all the cables connected to the DVD drive.

[15]

[14]

[16]

Figure 5-17 Removing the DVD Drive[17] When you install a DVD drive, follow the above procedure in reverse order.

5-24

5. CHECKUP AND MAINTENANCE

Note:

When you attach an HDD frame to the equipment, warn it not to put a Flat cable.

Flat cable

Figure 5-18 Attention about HDD frame connection

5-25

5. CHECKUP AND MAINTENANCE

5.3.6

Attaching and removing rack-mounting metal fittings (option)

CAUTION● Rack-mounting metal fittings are designed to be used for pulling out theequipment toward the front by hooking your fingers on the handles.
Do not grip the handles to lift up or carry the equipment.
If you do, the equipment may fall and personal injury may result.
● Thoroughly check if the rack-mounting metal fittings are attached properly.
If they are not attached properly or the screws are loose, the equipment may
fall and personal injury may result.

NOTICEThe orientation of a rack-mounting metal fitting is fixed if it is to be attached to theequipment. Make sure the orientation is correct.

(1) Before attaching or removing rack-mounting metal fittings
・ Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute.
・ Allocate sufficient clearance for maintenance work. Carry out the work on a flat
surface. (See “1.2.2 Installation conditions”.)
・ When you tighten or remove a screw, use a Phillips screwdriver (JIS #2) to avoid
stripping the head.
・ When you tighten a screw, drive the screw along the axis of the tapped hole
without adding too much torque in order to avoid damaging the thread.
< NOTE >・ For information about the precautions for rack-mounting metal fittings, see“PRECAUTIONS

8. RACK-MOUNTING METAL FITTINGS”.

5-26

5. CHECKUP AND MAINTENANCE(2) Attaching rack-mounting metal fittings[1] Follow the instructions in “5.3.2 (3) Installing an extension board (a) Removing
the cover of the equipment” to remove the cover of the equipment.
[2] If the rack-mounting metal fittings came with the equipment, use the screws that
also came with the equipment to attach the rack-mounting metal fittings.
[3] Follow the procedure used for removing the cover of the equipment in step [1] inreverse to install the cover.
Rack-mounting metal fittings (*)(*) L or R is indicated on the external side of a rack-mounting metal fitting.
As seen from the front of the equipment, attach the one with L on theleft side of the equipment and the one with R on the right.

Figure 5-19 Attaching Rack-Mounting Metal Fittings(3) Removing rack-mounting metal fittings
Follow the procedure for attaching rack-mounting metal fittings in reverse to remove
them.

5-27

5. CHECKUP AND MAINTENANCE

5.3.7

Attaching and removing rubber feet
(1) Before attaching and removing rubber feet and cover screws
When you attach or remove rubber feet and cover screws, follow the instructions
below:
・ Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute.
・ Save the rubber feet in a safe place for later use.
・ Allocate sufficient clearance for maintenance work. Carry out the work on a flat
surface. (See “1.2.2 Installation”.)
・ Do not subject the equipment to unnecessary jostling or shock.
・ When you tighten or remove a screw, use a Phillips screwdriver (JIS #2) to avoid
stripping the head.
・ When you tighten a screw, drive the screw along the axis of the tapped hole
without adding too much torque in order to avoid damaging the thread.
(2) Removing rubber feet[1] Insert the blade of a slotted screwdriver into the center part of a mounted rubber
foot.
[2] Gradually pry up the cap at the center of the rubber foot by gently pushing thehandle of the driver toward the bottom plate of the equipment.

[1]
Cap

Slotted screwdriver[2]

Slotted screwdriver

Figure 5-20 Removing a Rubber Foot5-28

5. CHECKUP AND MAINTENANCE(3) Removing cover screws[1] Remove the four cover screws using a Phillips screwdriver.

Cover screw

Figure 5-21 Removing Cover Screws< NOTE >・ Save the rubber feet, and keep them in a safe place for later use.

CAUTION
When you install the equipment on the mounting metal fitting for verticalinstallation, do not use set screws for the cover to secure the equipment. If you
use the set screws for the cover, the equipment may fall and personal injury may
result.

(4) Installing rubber feet and cover screws
Align the rubber feet with the holes on the bottom of the equipment and push down
the cap at the center of each rubber foot.

5-29

5. CHECKUP AND MAINTENANCE

5.3.8

Mounting and removing an optional general-purpose 3.5-in bay

CAUTION● Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute. Otherwise, anelectric shock or failure of the equipment may result.
● Do not directly touch the parts inside the equipment with your hand when you
install or remove an extension board. Those parts are hot and if you touchthem, you may get burned. In addition, if you touch them, they may getdamaged and that may result in failure of the equipment.

NOTICE● Never remove screws while the main power to the equipment is on. Never hotswap a device. If you do either of these, failure of the built-in equipment may
result.

(1) Before installing or removing a general purpose 3.5-in bay device
・ Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute.
・ Allocate sufficient clearance for maintenance work. Carry out the work on a flat
surface. (See “1.2.2 Installation”.)
・ Wear cotton gloves when you install or remove a general purpose 3.5-in bay
device.
・ When you tighten or remove a screw, use a Phillips screwdriver (JIS #2) to avoid
stripping the head.
・ When you tighten a screw, drive the screw along the axis of the tapped hole
without adding too much torque in order to avoid damaging the thread.
・ Follow the instructions in “5.3.2 (3) Installing an extension board (a) Removing
the cover of the equipment” to remove the cover of the equipment.
< NOTE >If you mount a SATA device in the general purpose 3.5-in bay, the transfer
speed for the SATA device may be reduced while the DVD drive is being
accessed.

5-30

5. CHECKUP AND MAINTENANCE(2) Example of using the general purpose 3.5-in bay[1] Remove the three screws on the general purpose 3.5-in bay bracket.
[2] Remove the general purpose 3.5-in bay bracket.
[3] If you need to remove a cover for the general purpose 3.5-in bay, push down the
two tabs on the top of the cover and remove the cover toward the inside.
[1]
General purpose 3.5-in bay bracket

[2]

[3]

Cover for the general
purpose 3.5-in bay
Figure 5-22 Removing the General Purpose 3.5-in Bay Bracket

5-31

5. CHECKUP AND MAINTENANCE

General purpose 3.5-inbay device[4]

General purpose 3.5-in bay
bracketFigure 5-23 Mounting the General Purpose 3.5-in Bay Device[4] Mount a general purpose 3.5-in bay device on the 3.5-in bay bracket.

[5]

[6]

Figure 5-24 Mounting the General Purpose 3.5-in Bay Bracket[5] Mount the general purpose 3.5-in bay bracket in the general purpose 3.5-in bay.
[6] If you went through step 3, attach a cover for the general purpose 3.5-in bay.

5-32

5. CHECKUP AND MAINTENANCE< NOTE >The user must provide four screws to be used for attaching a general purpose
3.5-in bay device and a screwdriver for tighteningthem.

(3) Connecting or removing a general purpose 3.5-in bay harness set (HJ-7969-63)
For information about the general purpose 3.5-in bay harness set (HJ-7969-63), see“4.8.1 Connector specifications (4) Signal and power harness specification”.
[1] Remove the connector covers for the connectors on the motherboard.
[2] Connect the connectors of the cables to the connectors on the motherboard.
< NOTE >・ When you connect a cable, make sure the orientation of the cable is correctand insert the connector without applying too much force on the connectors.
・ Save the connector covers in a safe place for later use.

Motherboard
・ SATA connector for the SATA
harness (signal and power)
・ SATA connector for the SATA
harness (signal)・ Power connector for the SATA
harness (signal and power)
・ Power connector for the power
harness

Figure 5-25 Connecting a Harness[3] Connect the cables to the connectors on the general purpose 3.5-in bay device.
(4)

Removing a harness
Follow the procedure for connecting a harness in reverse to remove the harness.

5-33

5. CHECKUP AND MAINTENANCE

5.3.9

Replace a dust filter[1] Push the central upper part of the aspect lower cover and open a cover.
[2] Remove two filters from the panel.
[3] Perform the installation in a reverse procedure.

Dust filter for intake apertures

Dust filter for HDDs

Figure 5-26 Replace a dust filter

5-34

5. CHECKUP AND MAINTENANCE

5.4

Mounting and removing a lithium battery

CAUTION
This equipment uses a lithium battery. When you replace the lithium battery,make sure you replace it with one specified by the Manufacture. Otherwise, an
explosion, a fire, a burst battery, heat generation, a liquid spill, or gas generation
may result.

(1) Before mounting or removing the lithium battery
・ Before you start the work, make sure you shut down the OS, turn off the main power tothe equipment, and wait for at least one minute.
・ Allocate sufficient clearance for maintenance work. Carry out the work on a flat
surface. (See “1.2.2 Installation”.)
・ Before replacing the battery, make sure you record the BIOS settings. Restore the BIOS
settings after you replace the battery. It should be noted that the system clock is
initialized when you replace the battery. Configure the system clock after the
replacement.

5-35

5. CHECKUP AND MAINTENANCE(2) Removing the lithium battery[1] Remove the lithium battery from the battery holder as shown in the figure below.
[2] Remove the lithium battery from the BAT connector on the motherboard.
< NOTE >・ When you remove a lithium battery, make sure you release the lock of theBAT connector and remove the battery at the right orientation and right angle.

[1]

[2]

Figure 5-27 Removing the Lithium Battery(3) Mounting the lithium battery
Follow the procedure described in “(2) Removing the lithium battery” in reverse to mount a
new lithium battery.
< NOTE >・ When you connect a cable, make sure the orientation of the cable is correctand insert the connector without applying too much force on the connectors.
・ Save the connector cover in a safe place for later use.

5-36

5. CHECKUP AND MAINTENANCE

5.5

Enabling the Remote Power On Function

CAUTION● Before you start the work, make sure you shut down the OS, turn off the main
power to the equipment, and wait for at least one minute. Otherwise, anelectric shock or failure of the equipment may result.
● Do not directly touch the parts inside the equipment with your hand when you
install or remove a jumper socket. Those parts are hot and if you touch them,
you may get burned. In addition, if you touch them, they may get damaged andthat may result in failure of the equipment.

When you use the remote power on function of the optional RAS external contact port (HJ7805-21 or HJ-7805-22), remove the jumper socket attached to the JP2 pins on themotherboard. Whether a jumper socket is attached determines whether the function of theexternal contact GENDI2 is a general-purpose digital input signal or the remote power on
signal. (See “4.8.2 External control specification”.)
Whether a jumper
socket is attached
Attached
Not attached

GENDI2 setting
General-purpose digital
input signal
Remote power on signal

5-37

5. CHECKUP AND MAINTENANCE(a)Removing the cover of the equipment
Follow the instructions in “5.3.2 (3) Installing an extension board (a) Removing the coverof the equipment” to remove the cover of the equipment.
(b) Removing the jumper socket
Remove the jumper socket from the JP2 pins.
< NOTE >・ Save the jumper socket in a safe place for later use when you want to restore
the original setting.

JP3 JP2

Figure 5-28 Removing a Jumper Socket

5-38

6. TROUBLESHOOTINGCHAPTER 6

TROUBLESHOOTINGThis chapter explains the possible causes of common problems and the actions to be taken toaddress those problems. Select an applicable symptom from the list in “6.1 List of Problems”.
Follow the link (“6.2 Countermeasures” through “6.6 Digital LED for Status indication”) andtake actions according to the instruction. If following the instruction in “6.2 Countermeasures”
does not resolve the symptom, contact the system administrator or maintenance personnel.
Refer to "Chapter 8 RAID1" for the trouble about the RAID.
WARNING
In case of smoke, a burning smell, or the like, unplug the power cord from theoutlet, and contact your dealer or maintenance personnel. Using faulty
equipment without repair may result in a fire or an electric shock.

6.1

List of Problems
The following is a list of problems that can occur in the equipment. Search for an
applicable item in the list below, perform root cause analysis, and take an appropriate action.

6.1.1

Problems that occur before the OS startup
The following is a list of problems that occur before the desktop is displayed (before
the OS startup). For information about the names of the lamps on the front panel, see“2.1 Display and User Input Sections”.
(1) The equipment does not start.
Check the operation of the equipment after the main power switch is turned on in theorder of the following steps 1 through 7. If there is an applicable item, follow thelink. (If there are multiple applicable items, the first one has precedence.)
1. When the main power switch on the rear of the equipment is turned on, thestandby lamp is not turned on.
(See page 6-3.)
2. When the power switch is turned on, fans rotate and the status lamp is lit,
but the status indication LEDs and the Digital LEDs for Status indication do not(See page 6-3.)
display anything.
3. The Digital LEDs for Status indication show alphanumeric characters and thesystem stops.
(See page 6-4.)
4. The screen is blank.
(See page 6-4.)
5. The screen shows an error message and the system stops. (See page 6-4.)
6. The system stops when the Windows® logo is displayed. (See page 6-5.)(See page 6-5.)
7. The system stops when a blue screen is displayed.
(2) Beep sounds are generated.
(See page 6-5.)(3) The BIOS setup menu cannot be opened.
(See page 6-6.)(4) The remote power on function cannot be activated through the RAS external contact.
(See page 6-6.)(5) WOL cannot be used.
(See page 6-6.)

6-1

6. TROUBLESHOOTING

6.1.2

Problems that occur after the OS startup
The following is a list of problems that occur after the desktop is displayed(after the OS startup).
(1) The alarm lamp is lit and the Digital LEDs for Status indication show alphanumericcharacters. Alternately, just the Digital LEDs for Status indication show alphanumericcharacters.
(See page 6-7.)(2) The processing speed of the equipment is slow.
(See page 6-9.)(3) The equipment does not respond.
(See page 6-9.)(4) The equipment automatically goes into the standby mode, or restarts.
(See page 6-10.)(5) The screen blacks out.
(See page 6-11.)(6) A blue screen is/was displayed.
(See page 6-11.)(7) The equipment cannot connect to the network.
(See page 6-12.)(8) The network connection is unstable, or the connection speed is slow.
(See page 6-12.)(9) A CD or DVD cannot be recognized or cannot be read or written to.
(See page 6-13.)(10) Writing to a CD or DVD fails.
(See page 6-13.)(11) A CD or DVD cannot be ejected.
(See page 6-14.)(12) Keyboard input is not accepted.
(See page 6-14.)(13) Mouse input is not accepted.
(See page 6-15.)(14) A USB device (other than a keyboard and a mouse) cannot be recognized or does not
work.
(See page 6-15.)(15) No sound is generated, or the sound is extremely faint.
(See page 6-16.)(16) A serial port or a parallel port does not work properly.
(See page 6-16.)(See page 6-16.)(17) The RAS external contact port does not work properly.
(18) The equipment cannot be shut down.
(See page 6-17.)

6-2

6. TROUBLESHOOTING

6.2

Countermeasures

6.2.1

Problems that occur before the OS startup(1) The equipment does not start.
1. When the main power switch on the rear of the equipment is turned on, the standby
lamp is not turned on.
<Possible cause>Power is not supplied to the equipment.
<Action>
1. Make sure that the plug of the power cord is connected to the outlet.
2. Make sure that the circuit breaker on the power distribution panel is on.
3. If the standby lamp is turned on after steps 1 and 2, turn on the power switch.
-> When the equipment starts, fans rotate and the status lamp is turned on.

2. When the power switch is turned on, fans rotate and the status lamp is lit,
but the status indication LEDs and the Digital LEDs for Status indication do notdisplay anything.
<Possible cause>
The equipment has failed.
<Action>
1. Contact your system administrator or maintenance personnel.

6-3

6. TROUBLESHOOTING

3. The Digital LEDs for Status indication show alphanumeric characters and the systemstops.
<Possible cause>
An error was detected during POST.
<Action>
1. See “6.6.1 POST messages” and take an appropriate action.
-> When the equipment has recovered, the alphanumeric characters on the Digital LEDs for Statusindication disappear, and the OS starts.
4. The screen is blank.
<Possible cause>
The display has a problem.
<Action>
1. Make sure that the power switch of the display is on.
2. Make sure that the plug of the power cord for the display is connected to the outlet.
3. Make sure that the equipment and the display are connected through a display interface cable.
4. Re-examine the display settings. For information about the display settings, refer to the manual of the display.

5. The screen shows an error message and the system stops.
<Possible cause>
The battery is dead, HDDs are not mounted, the OS is corrupted, or there is an error in theboot loader (the program used for starting the OS).
<Action>
1. If one of the following error messages is displayed, take a corresponding action.
● “Real Time Clock Error – Check Date and Time setting”-> If this message is displayed each time the equipment starts, the battery is dead.Contact your systemadministrator or maintenance personnel.
● “Operating System Not Found”-> There is an error in an HDD or the OS. Check the following items:i) Check if a USB CD, USB FD, or USB boot device is connected to the equipment.
-> If a USB CD, USB FD, or USB boot device is connected, disconnect it.
ii) Check if an HDD is fully inserted into drive bay 1 and secured by screws.
-> If the HDD is OK, the HDD is recognized on the BIOS screen.
(See “4.6 BIOS Setup”.)iii) If you have a recovery DVD, restore the system drive back to the factory default by using therecovery DVD.
● “NTLDR is Missing”-> There may be an error in the boot loader (the OS is corrupted). If you have a recovery DVD, restore
the system drive back to the factory default by using the recovery DVD.

6-4

6. TROUBLESHOOTING

6. The system stops when the Windows® logo is displayed.
<Possible cause>
There is an error in hardware, or the OS is corrupted.
<Action>
1. Turn off the main power switch on the rear of the equipment and remove all USB devices except a keyboard
and mouse as well as all extension boards. Then start the equipment.
2. If the symptom persists after step 1, the OS may be corrupted. If you have a recovery DVD, restore the system
drive back to the factory default using the recovery DVD.

< NOTE >・Do not connect a USB device during the OS startup because the OS may not start
normally.
・When you change screens during the OS startup, the OS does not start normallyin some CPU switching devices. If you use a CPU switching device, perform
sufficient operation verification.

7. The system stops when a blue screen is displayed.
<Possible cause>
The equipment has received an active remote shutdown signal.
<Action>
1. Take appropriate action according to “7.4Startup Suppression on Serious Failure Detection” and “6.3

STOP Error Codes”.

(2) Beep sounds are generated.
a) One beep is generated.
<Possible cause>This is just a beep for power-on.This is not an error.
b) Two or more beeps are generated.
<Possible cause>
A hardware error was detected.
<Action>
1. Check the information displayed on the Digital LEDs for Status indication and take an appropriate action
according to “6.6.1 POST messages”.

6-5

6. TROUBLESHOOTING(3) The BIOS setup menu cannot be opened.
<Possible cause>
Keyboard input is not accepted.
<Action>
1. Disconnect the keyboard cable and securely reconnect it to ensure stable connection.
2. Connect the keyboard cable to another port.

(4) The remote power on feature cannot be activated through the RAS external contact.
<Possible cause>
The remote power on function is not enabled.
<Action>
1. Enable the remote power on function according to “5.5Enabling the Remote Power On Function”.

(5) WOL cannot be used.
<Possible cause>
The WOL function is not enabled.
<Action>
1. Enable the WOL function according to “3.7.1 Enabling the WOL (Wake ON LAN™) function”.

6-6

6. TROUBLESHOOTING

6.2.2

Problems that occur after the OS startup(1) The alarm lamp is lit and the Digital LEDs for Status indication show alphanumericcharacters. Alternately, just the Digital LEDs for Status indication show alphanumericcharacters.
<Possible cause>This is a hardware error notification from the RAS software or is displayed by a user
application.
<Action>
1. If one of the status indication LEDs is lit in red, this is a hardware error notification from the RAS software.
Check the characters displayed on the Digital LEDs for Status indication.
● When 11, 12, or 13 is displayed on the Digital LEDs for Status indication.
-> Rotation of a fan is abnormal. (11 indicates a power supply fan failure, 12 indicates a front fan
failure, and 13 indicates a CPU fan failure.)
Check the following items.
i) Make sure that no foreign objects are attached to the fan.
-> If any foreign objects are attached, the efficiency of cooling inside the equipment becomes isreduced. Remove the foreign objects.
ii) Make sure that the power cord for the fan is connected to a power connector.
-> A loose connection may have caused the symptom. Remove the power cord for the fan fromthe power connector and then reconnect them.
● When 21 is displayed on the Digital LEDs for Status indication.
-> The temperature is abnormal. Check the following items.
i) Make sure that the dust filter at the front of the equipment and the exhaust outlet at the rear are notclogged.
-> If they are clogged, clean the dust filter and the air intake and exhaust holes. If necessary,
replace the dust filter.
ii) Make sure that sufficient clearance is provided around the equipment. (See “1.2.2 Installation”.)-> If not, provide sufficient clearance around the equipment.
iii) Make sure that the temperature of the installation environment (ambient temperature) is less than
40ºC.
-> Remove obstacles to air flow or use air-conditioning to keep the ambient temperature lessthan 40ºC.
● When 31 or 32 is displayed on the Digital LEDs for Status indication.
-> Failure is predicted for the drive in drive bay.(31 indicates the drive bay 1 and 32 indicates the drivebay 2) We recommend you back up the data and replace the drive.

6-7

6. TROUBLESHOOTING<Action>The following is displayed when the equipment is the D model.
● When 41 or 42 is displayed on the Digital LEDs for Status indication.
-> HDD is abnormal. (41 indicates the drive bay1, 42 indicates the drive bay 2.)
Read the description of “8.4.2 Recovering from HDD failure in one side” and replace
an HDD.
● When 4A is displayed on the Digital LEDs for Status indication.
-> RAID array configuration is abnormal.
Read the description of “8.4.3 (1)” and take action accordingly.
● When 4B is displayed on the Digital LEDs for Status indication.
-> RAID array is failure. (HDD failure in both sides.) Contact your system administrator or maintenancepersonnel.
● When 4C is displayed on the Digital LEDs for Status indication.
-> RAID status is unknown. (RAS software cannot get RAID status.) Contact your system administrator
or maintenance personnel.
● When 4D is displayed on the Digital LEDs for Status indication (*).
-> Media error is occurred on RAID.
Read the description of RAS FEATURES MANUAL “2.8.2” and take action accordingly.

(*) This code is not displayed in default setting. Read the description of RAS FEATURES MANUAL “2.8.2” when
you want to display this code.

< NOTE >If one of the status indication LEDs is lit in green, a user application is using the LEDs
to display characters. Contact your system administrator or maintenance personnel.

6-8

6. TROUBLESHOOTING(2) The processing speed of the equipment is slow.
<Possible cause>
The capacity of the memory or the HDDs is not sufficient.
<Action>
1. Terminate unnecessary applications to increase available memory.
-> When you want to check the usage of the CPU and memory, follow the instructions in “6.5Checking

the System Load by Using Performance Monitor”.
2. Delete unnecessary files to increase free clearance on the HDDs.

(3) The equipment does not respond.
<Possible cause>
There is an error in hardware or software.
<Action>
1. The screen can seem to be frozen when an application freezes. If the equipment responds by pressing Alt+Tab
or Ctrl+Alt+Delete, try the following procedure.
i) Switch applications by pressing Alt+Tab and identify which application has frozen.
ii) After you identify the frozen application, use Task Manager to terminate the application. To start Task
Manager, press Ctrl+Alt+Delete. The Windows Security window will open. Click Task Manager.
iii) Restart the equipment.
2. Press the reset switch to collect a memory dump. Then restart the equipment. When you request an analysis of
the memory dump (a service provided for a fee), save the log after you restart the equipment (see “7.5
Maintenance Operation Commands”) and contact our sales representatives.
3. If you cannot restart the equipment at step 2, turn off the power of the equipment according to <Forcibly
terminating the equipment> below.
4. If executing steps 1 and 2 does not resolve the symptom, remove all USB devices except a keyboard andmouse as well as all extension boards when the power is off and then start the equipment.

<Forcibly terminating the equipment>
If the shutdown fails, press the power switch for at least four seconds. The power is turned off and theequipment goes into the standby mode.
After the equipment goes into the standby mode, turn off the main power switch on the rear of the equipment toshut down the power.

6-9

6. TROUBLESHOOTING(4) The equipment automatically goes into the standby mode, or restarts.
a) The Digital LEDs for Status indication show alphanumeric characters and the system
goes into the standby mode.
<Possible cause>This is a hardware error notification from the RAS software or is displayed by a user
application.
<Action>
1. Check the characters displayed on the Digital LEDs for Status indication.
● If one of the status indication LEDs is lit in red, this is a hardware error notification from the RAS
software. See “6.6.1 POST messages” and take appropriate action.
● If one of the status indication LEDs is lit in green, a user application is using the LEDs to display
characters. Contact your system administrator or maintenance personnel.

b) A warning or error message is recorded in the event log.
<Possible cause>
There is an error in hardware or software.
<Action>
1. Check the description of the messages in the “System” or “Application” category in the event log and takeactions accordingly. (See Section 6.4, “Event Log.”)
2. If the source of the message is a component purchased by the user, contact the supplier.

c) Neither a) nor b)<Possible cause>
There is a problem with a cable connection, or the AC power supply is unstable.
<Action>
1. Make sure that the plug of the power cord is securely connected to the outlet.
2. If the symptom persists after step 1, the AC power supply may be unstable. Confirm that the AC power voltage
is appropriate.

6-10

6. TROUBLESHOOTING(5) The screen blacks out.
<Possible cause>
There is an error in the display or in the video board.
<Action>
1. Make sure that the plug of the power cord for the display is connected to the outlet.
2. Make sure that the equipment and the display are connected through a display interface cable.
3. Re-examine the display settings. For information about how to adjust the display, refer to the manual of thedisplay.
4. When you use a video card, check the following items.
i) Make sure that the settings of the video card are correct.
(For information about how to set up the video card, refer to the manual of the video card.)ii) Turn off the main power switch. Replace the video card with another one and check whether it works.

(6) A blue screen is/was displayed.
<Possible cause>
There is an error in the OS or in the equipment.
<Action>
1. If the blue screen is still displayed, record the STOP error code (0x00000080 and so on).
2. If you cannot record the STOP error code, search the “System” category in the event log for the STOP error
code.
3. Check the description in “6.3

STOP Error Codes” to determine what caused the memory dump to becollected.
4. When you request an analysis of the memory dump (a service provided for a fee), save the log after you restart
the equipment (see “7.5 Maintenance Operation Commands”) and contact our sales representatives.

6-11

6. TROUBLESHOOTING(7) The equipment cannot connect to the network.
<Possible cause>
There is an error in the settings of the LAN or the network device (hub and so on), or there
is a problem with the cable connection.
<Action>
1. Re-examine the network settings according to the instructions in “3.8 Setting Up the LAN Interface”.
2. Disconnect the LAN cable and securely reconnect it to ensure a stable connection.
3. Make sure that the LAN cable is connected to the correct port.
4. Replace the LAN cable with another LAN cable.
5. When you use network device, check the following items.
i) Make sure that the power of the network device is on.
ii) Turn on the power of the network device first and then turn on the power of this equipment.
iii) Replace the network device with other one to check whether the latter works.

(8) The network connection is unstable, or the connection speed is slow.
<Possible cause>
There is an error in the settings of the LAN or the network device, or there is a problem
with the cable connection.
<Action>
1. Re-examine the network settings according to the instructions in “3.8 Setting Up the LAN Interface”.
2. Disconnect the LAN cable and securely reconnect it to ensure a stable connection.
3. Make sure that the LAN cable is connected to the correct port.
4. Replace the LAN cable with another LAN cable.
5. When you use network equipment, check the following items.
i) Turn on the power of the network device first and then turn on the power of this equipment.
ii) Replace the network device with other one to check whether the latter works.

6-12

6. TROUBLESHOOTING(9) A CD or DVD cannot be recognized or cannot be read or written to.
<Possible cause>
An unsupported or bad CD or DVD is used.
<Action>
1. See “4.1

Equipment Specification (6) DVD drive specification” and make sure that the CD or DVD you want

to use is supported.
2. Check that there are no scratches or dirt on the CD or DVD. If the disc is dirty, clean the disc.
3. Select Start > Computer and check if the DVD drive is recognized.
-> If the DVD drive is not recognized, restart the equipment.
4. Use another CD or DVD.

< NOTE >If you use a USB DVD drive, depending on the DVD drive, it may take around 10
minutes to read a disc (CD or DVD) at the startup of the equipment.
If this situation occurs, you may be able to resolve this problem by selecting disablefor Legacy USB Support on the Advance tab in the BIOS settings.

(10) Writing to a CD or DVD fails.
<Possible cause>
The capacity of the HDDs is not sufficient, or a bad CD or DVD is used.
<Action>
1. Check that the CD or DVD is writable.
2. If enough free space is not available for the work area on an HDD, clean up files and increase free space on the
HDD.
3. Check that there are no scratches or dirt on the CD or DVD. If the disc is dirty, clean the disc.
4. Use another CD or DVD.

6-13

6. TROUBLESHOOTING(11) A CD or DVD cannot be ejected.
<Possible cause>
Writing to a disc is ongoing, or there is an error in the DVD drive.
<Action>
1. Check if writing to a disc is ongoing (the drive access lamp is on or flashing).You cannot eject a disc during
the write to the disc.
2. Press the eject button a couple of times (at least five times).
3. Insert an eject pin into the manual emergency eject hole. When the disc tray opens slightly, hold and pull it out
by hand.

< NOTE >・ Turn off the main power of the equipment before you eject a disc by using themanual emergency eject hole. Do not insert an eject pin at an angle or apply too
much force.
・ An eject pin does not come with the equipment. If an eject pin is not available,
use instead a pin that fits the hole of the eject hole.

(12) Keyboard input is not accepted.
<Possible cause>
An application has frozen, there is a problem with the cable connection, or the keyboard
has failed.
<Action>
1. Keyboard input may not be accepted temporarily due to a frozen application.
If the equipment responds to Alt+Tab or Ctrl+Alt+Delete, try the following procedure:i) Switch applications by pressing Alt+Tab and identify which application has frozen.
ii) After you identify the frozen application, use Task Manager to terminate the application. To start Task
Manager, press Alt+Ctrl+Delete. The Windows Security window will open. Click Task Manager.
iii) Restart the equipment.
2. Disconnect the keyboard interface cable and securely reconnect it to ensure a stable connection.
3. Connect the keyboard interface cable to another port.
4. Replace the keyboard with another keyboard to check whether the latter works.
5. Reboot the equipment.

6-14

6. TROUBLESHOOTING(13) Mouse input is not accepted.
<Possible cause>
The mouse does not work properly due to dust or dirt on the mouse, there is a problem withthe cable connection, or the mouse has failed.

<Action>
1. When you use an optical mouse, check the following items.
i) Check if dust or dirt is clinging to the optical sensor. If dust or dirt is present, clean it off.
ii) Do not use an optical mouse on a glass, mirror, or shiny material. (We recommend using a mouse pad
designed for use with an optical mouse.)
2. If you use a mouse that is not an optional component provided by the Manufacturer, refer to the manual of themouse for information about how to use it.
3. Disconnect the mouse interface cable and securely reconnect it to ensure a stable connection.
4. Replace the mouse with another mouse to check whether the latter works.

(14) A USB device (other than a keyboard and a mouse) cannot be recognized or does not
work.
<Possible cause>
There is a problem with the cable connection, or the device driver for the USB device has
not been installed.
<Action>
1. Disconnect the cable for the USB device and securely reconnect it to ensure a stable connection.
2. Replace the cable for the USB device with another cable.
3. If the USB device requires installing a device driver, install the device driver according to the manual of theUSB device and restart the equipment.
4. If the USB device requires an external power supply, make sure that the plug of the power cord of the USB
device is connected to the outlet.
5. If the USB device uses USB bus power, make sure that the current consumption of the USB device does notexceed the specified maximum current for the USB port of the equipment. (See “4.1(11) Maximum current
specifications”.) If the USB device can accept an external power supply, connect the device to an external
power supply.
6. If the above steps 1 through 5 do not resolve the symptom, a failure of the USB device may be the cause.Take
action according to the manual of the USB device.

6-15

6. TROUBLESHOOTING(15) No sound is generated, or the sound is extremely faint.
<Possible cause>
There is an error in the settings of the equipment and the speakers, there is a problem withthe cable connection, or the speakers have failed.
<Action>
1. Adjust the volume of the equipment to an appropriate level. (See <Setting a volume>.)2. When you use speakers, check the following items.
i) Make sure that the speakers have built-in amplifiers.
(If the speakers do not have amplifiers, you cannot hear sound.)ii) Make sure that the plug of the power cord of the speakers is connected to the outlet.
iii) Turn on the power of the speakers.
iv) Make sure that the volume level of the speakers is adequately adjusted.
v) Make sure that the cable from the speakers is connected to LINE OUT.
vi) When you record an audio signal from an audio device, connect LINE OUT of the audio device to LINE
IN of the equipment by using a cable. (LINE IN cannot be used as a MIC input.)vii) Disconnect the cable from the speakers and securely reconnect it to ensure a stable connection.
vii) Use another pair of speakers.

<Setting a volume>
1. Click Start > Control Panel.
2. Click Hardware and Sound and then click Adjust system volume to adjust the volume.

(16) A Serial port or a parallel port does not work properly.
<Possible cause>
There is a problem with the cable connection, or the target device has failed.
<Action>
1. Disconnect the cable and securely reconnect it to ensure a stable connection.
2. Check to see if the target device has failed.

(17) The RAS external contact port does not work properly.
<Possible cause>
There is a problem with the cable connection or the interface with the target device.
<Action>
1. Disconnect the cable and securely reconnect it to ensure a stable connection.
2. See “4.8.2 External control specifications” and confirm that the external control specifications are met.

6-16

6. TROUBLESHOOTING(18) The equipment cannot be shut down.
a) The drive access lamp is on or flashing.
<Possible cause>
The shutdown process is simply taking a long time.
<Action>
1. Wait until the shutdown process finishes.

b) other than a)<Possible cause>
The OS has frozen.
<Action>
1. Press the reset switch to collect a memory dump. Then restart the equipment.When you request an analysis of
the memory dump (a service provided for a fee), save the log after you restart the equipment (see “7.5
Maintenance Operation Commands”) and contact our sales representatives.
2. If you cannot restart the equipment at step 1, turn off the power of the equipment according to the instructions
in <Forcibly terminating the equipment> below.
3. If executing step 1 does not resolve the problem, remove all USB devices except a keyboard and mouse as well
as all extension boards when the power is off and then start the equipment.

<Forcibly terminating the equipment>
If the shutdown fails, press the power switch for at least four seconds. The power is turned off and the productgoes into the standby mode.
After the equipment goes into the standby mode, turn off the main power switch on the rear of the equipment toshut down the power.

6-17

6. TROUBLESHOOTING

6.3

STOP Error Codes
A STOP error code provides a summary of an error cause.
STOP error codes are displayed on a blue screen as well as embedded in a memory dump
file.
Table 6-1 shows the error cause corresponding to a STOP error code and a message
displayed along with the STOP error code.”Forced recovery from CPU lock” and “Hardware
NMI” share the same STOP error code, but if you look at the detailed information displayed
under the STOP error code, you can determine what caused the memory dump to becollected. The detailed information can be also checked in the event log. (See “6.4 Event
Log”.)
If the action suggested in the following table does not resolve the problem, contact thesystem administrator or maintenance personnel.
Table 6-1

No.
1

STOP
Error code
0x00000080

STOP Error Codes

Contents of the STOP message screen
Hardware malfunction.

Hardware NMI== Detailed Information ==0x9202：PCI Bus Parity Error.
3

Hardware malfunction.

Uncorrectable
memory error== Detailed Information ==0x????: xxxxxxxxxxxxxxxxxxxxxxx
(*)

4

5

0x00009221

ActionForced recovery Check if the reset switch wasfrom CPU lock pressed before the STOP
message was displayed.

== Detailed Information ==0x9201: IOCHK Error.
Hardware malfunction.

2

Error Cause

Remote shutdown contact is closed at The remotestartup. Check remote shutdown
shutdown input
contact.
signal was
detected during
Windows®
startup.
(A short message that explains the
Windows®
STOP error)
STOP error

Replace an extension board withanother board and check again
whether the equipment works.
Read the description of “5.3Replacing a Component.”
Check if the main memory ismounted properly. If the error
persists even when the main
memory is properly mounted,
failure of the main memory may
be the cause. Contact yoursystem administrator or
maintenance personnel.
For information about the causeof the remote shutdown, ask thesystem administrator or
maintenance personnel.

Other than the
For information about aabove (a code that
Windows® STOP error, refer toindicates the error
the Microsoft Knowledge Base.
cause in moredetail)(*) The corresponding line shows one of the following depending on the error cause.
0x9217: Uncorrectable Error at DIMM B.
0x9218: Uncorrectable Error at DIMM A.

6-18

6. TROUBLESHOOTING

6.4

Event Log
When a critical event occurs, for example, when the environment information is changed
or when a remote shutdown request is generated, this equipment collects logs by using theWindows® event log service.
The following procedure shows how to check the event log.
1. Click Start > Control Panel > System and Security > View event logs.
2. The Event Viewer window opens. Select Windows Logs and then select System or
Application to check the system log or application log. (The display image assumes
Windows® 7 but it is similar under Windows Server® 2008 R2.)

< NOTE >・The system log may contain an error log entry of the event “ID7034”.
The entry may show a message “The audio service terminated unexpectedly.”, but
as long as you can play back audio, there is no problem with the function of theaudio ports (LINE IN/LINE OUT).
・The system log may contain an error log entry of the event “ID51”.
The entry may show a message “An error was detected on the CD-ROM during
the paging operation.”, but as long as you can access the DVD drive, there is no
problem.
6-19

6. TROUBLESHOOTING

Table 6-2 lists event log entries unique to the equipment. No.1 through 15 and No.18
through 32 are collected in the system log, and Nos.16 and 17 are collected in the applicationlog.
Table 6-2

Event Log Entries Unique to the Equipment (1/4)

No.

Event
ID

SourceType

Category

1

257

HFWRAS_SYS

Error

HFWRAS Revolutions of fan at
power supply deteriorated
remarkably.

Read the description of fan
failure in “6.2.2 (1)” and takean action accordingly.

2258

HFWRAS_SYS

Error

HFWRAS Revolution of front fan
deteriorated remarkably.

Read the description of fan
failure in “6.2.2 (1)” and takean action accordingly.

3259

HFWRAS_SYS

Warning

HFWRAS The temperature
Read the description of
exceeded prescribed value. abnormal temperature in“6.2.2 (1)” and take action
accordingly.

4260

HFWRAS_SYS Information HFWRAS Remote shutdown request
occurred.

No handling.

5261

HFWRAS_SYS Information HFWRAS Revolutions of fan at
power supply returned tonormal value.

No handling.

6262

HFWRAS_SYS Information HFWRAS Revolutions of front fan
returned to normal value.

No handling

7263

HFWRAS_SYS Information HFWRAS Temperature returned toprescribed value.

No handling

8265

HFWRAS_SYS

Warning

HFWRAS Immediately back up your We recommend you back up
the data and replace the drive.
data and replace drive.
A failure may be imminent
on the drive of the drive
bay%1 (%2).

9266

HFWRAS_SYS

Error

HFWRAS Revolutions of cpu fan
deteriorated remarkably.

10

267

HFWRAS_SYS Information HFWRAS Revolutions of cpu fan
returned to normal value.

Description

6-20

ActionRead the description of fan
failure in “6.2.2 (1)” and takeaction accordingly.
No handling.

6. TROUBLESHOOTING

Table 6-2

Event Log Entries Unique to the Equipment (2/4)

No.

Event
ID

SourceType

Category

11

268

HFWRAS_SYS

Error

HFWRAS The computer was shut
Read the description of
down because temperature abnormal temperature inbecame dangerous.
“6.2.2 (1)” and take action
accordingly.

12

270

HFWRAS_SYS Information HFWRAS Used hours on the drive of We recommend you back up
the drive bay%1 exceeded the data and replace the drive.
prescribed value.

13

524

HFWRAS_SYS Information HFWRAS In the current settings,
memory dump file won't
be saved.

Change the setting according
to “7.3 When the Saving
Memory Dump Confirmation
Message is Displayed”.

14

525

HFWRAS_SYS Information HFWRAS In the DIMM %1, error
correctings have occurredwith high frequency.

The DIMM may be out oforder. Contact your systemadministrator or maintenancepersonnel.

15

539

HFWRAS_SYS

Error

HFWRAS The "%1" was finished.

Hardware monitoring of the
RAS software has been
terminated. If restarting theequipment does not resolve theerror, contact the systemadministrator or maintenancepersonnel.

16

769

HFWRAS_APP

Error

HFWRAS An error occurred in %1.
errorcode = %2.

An error was generated by the
RAS software while thesoftware was running. If
restarting the equipment does
not resolve the error, contact
the system administrator or
maintenance personnel.

17

771

HFWRAS_APP

Error

HFWRAS Because a wrong value isset up in registry value"%1", default value %2 is
set up.

If restarting the equipment
does not resolve the error,
contact the systemadministrator or maintenancepersonnel.

18

800

HFWRAS_SYS Information HFWRAS %1
Detailed code = %2.

Description

6-21

ActionA STOP error has occurred.
Check the error and contact
your system administrator or
maintenance personnel.

6. TROUBLESHOOTING

Table 6-2

Event Log Entries Unique to the Equipment (3/4)

No.

Event
ID

SourceType

Category

19

2001

HFWRAS_SYS

Error

HFWRAS The drive on the drive
bay%1 is OFFLINE
because of failure.

20

2002

HFWRAS_SYS Information HFWRAS RAID status is OPTIMAL. No handling.

21

2003

HFWRAS_SYS

22

2004

23

2009

24

2011

HFWRAS_SYS Information HFWRAS RAID status was revealed. No handling.
HFWRAS_SYS Information HFWRAS The drive on the drive
No handling.
bay%1 is OFFLINE
because of manual
operation.
HFWRAS_SYS Information HFWRAS Rebuilding was completed. Read the description of
But unreadable sectors
abnormal temperature in “8.3.2”
were detected on
and take action accordingly.
the source drive (Drive
bay%1). (Media error)

25

2012

HFWRAS_SYS

26

2013

HFWRAS_SYS Information HFWRAS Consistency check of
RAID was started.

No handling.

27

2014

HFWRAS_SYS Information HFWRAS Consistency check of
RAID was finished.

No handling.

28

2016

HFWRAS_SYS Information HFWRAS Drive bay%1 has acapacity different from thesource disk. Rebuilding
was not started.
Drive bay%1 will be
OFFLINE.

Read the description of

Error

Error

Description

HFWRAS RAS could not get the
RAID status. RAID status
is UNKNOWN.

HFWRAS Rebuilding failed due toerror on the destination
drive (Drive bay%1).

6-22

ActionRead the description ofabnormal temperature in “8.3.2”
and take action accordingly.
Contact the system administrator
or maintenance personnel.

Read the description ofabnormal temperature in “8.2.2”
and build a RAID.

abnormal temperature in “5.4.4”
and replace the destination drivefor the capacity same as thesource disk.

6. TROUBLESHOOTING

Table 6-2

No.

Event
ID

29

2019

SourceEvent Log Entries Unique to the Equipment (4/4)

Type

Category

Description

ActionHFWRAS_SYS Information HFWRAS Media error is occurred on Read the description of RAS
RAID.

FEATURES MANUAL "2.8.2"
and take action accordingly.

30

2020

HFWRAS_SYS

Error

HFWRAS Both RAID drives failed.

Contact the system administrator
or maintenance personnel.

31

2029

HFWRAS_SYS

Error

HFWRAS The array has not been
configured properly.

32

2042

HFWRAS_SYS

Error

HFWRAS Multiple arrays are

Read the description in "8.2.2"
and rebuild the RAID.
Read the description in "8.4.3

detected. It is possible that (1)" and take an action
a drive that has been usedaccordingly.

in another piece ofequipment has been
mounted on drive bay %1.
No.8: %1 denotes the drive bay number. %2 denotes the manufacturer and the model name of the drive.
No.12: %1 denotes the drive bay number.
No.14: %1 denotes the slot number of the DIMM.
No.15: %1 records one of the following:
FAN, TEMP, RMTSTDN, MEM, CPU, TEMPLOG, WDT, RAID1, RAID_SMART, SMART, USETIME,RASLOG, INTERNAL - LOGD
No.16: %1 denotes the function terminated with an error. %2 denotes the error code.
No.17: %1 denotes the registry key that has an illegal value. %2 denotes the default value of the registry key.
No.18: %1 and %2 record one of the following combinations:
1. %1: The reset signal has been asserted.
%2: 0x9201
2. %1: A PCI parity error occurred.
%2: 0x9202
3. %1: An uncorrectable error occurred in DIMM B.
%2: 0x9217
4. %1: An uncorrectable error occurred in DIMM A.
%2: 0x9218
No.19、No.23、No.24、No.25、No.28、No.32：%1 denotes the Drive bay No.

6-23

6. TROUBLESHOOTING

6.5

Checking the System Load by Using Performance Monitor
Performance Monitor that comes with Windows® is used for monitoring the usage of the
CPU and memory. Use this tool, for example, when you analyze the system load.
(The display image assumes Windows® 7 but it is similar under Windows Server® 2008
R2.)
The following shows how to start the performance monitor:
1. Click Start > Control Panel > System and Security > Administrative Tools.
2. Double-click Performance Monitor.
3. The Performance Monitor window opens. Click Performance Monitor and then
click
.

6-24

6. TROUBLESHOOTING

4. The Add Counters window opens. If you select items such as Processor, Memory,
Physical Disc, or Network Interface and click Add>>, the performance of those items
will be monitored. Click OK.

5. In the Performance Monitor window, you can check the performance of the items you
selected.

6-25

6. TROUBLESHOOTINGThe following table shows a list of performance counters most closely related to theperformance of the equipment.
Table 6-3

Performance Counters Related to the Performance of the Equipment

1

Performance
objectProcessor%Processor Time

2

MemoryPages/sec

No.

Counter3

Available Bytes

4

Pool Nonpaged Bytes

5

PhysicalDisk

6

Network Interface Bytes Total/sec

7%Disk Time

CurrentBandwidth

Description
Shows the CPU usage. If this value iscontinuously high, the CPU processing power islikely to be a bottleneck.
Indicates the number of pages per second that areread from or write to the disk in order to resolve
page faults. If this value is high, it is likely thatthe amount of memory is not sufficient. The
closer this value is to 0, the better.
Indicates the size of physical memory available
for processes. If this value indicates a decreasing
trend, it is likely that there is a memory leak.
Indicates the size of the memory area that will
never be paged out to the disk and stays in thephysical memory as long as it is allocated. If thisvalue indicates an increasing trend, it is likely that
there is a memory leak.
Indicates the percentage of time that the disk isbusy reading and writing. If this value iscontinuously high, the disk performance is likely
to be a bottleneck.
Indicates the number of bytes per second that aresent and received by the network adapter. If thisvalue is continuously high compared to the valueof No.7, the network is likely to be a bottleneck.
Shows the network bandwidth.

6-26

6. TROUBLESHOOTING< NOTE >You may not be able to start collecting performance counter data when the systemload is high. After you start collecting performance counter data, confirm that thestatus of the data collector set you are using is “Running”.

Confirm that the status of
the data collector set you
are using is “Running”.

Confirm that the Performance Counter data collection has started properly.

In addition, if the system load is high or if you repeatedly start and stop collecting
performance counter data, sometimes you cannot start or stop collecting
performance counter data.
If this situation happens, terminate Performance Monitor, wait for a while, restart
Performance Monitor, and then start collecting the data.

The start and stop buttons
are disabled and you cannot
use them.

Performance Counter data cannot be collected.

If you cannot start collecting performance counter data even after you have restarted
Performance Monitor, restart the system.

6-27

6. TROUBLESHOOTING

6.6

Digital LED for Status indication
The Digital LED for Status indication is used for displaying a POST code at systemstartup. They are also used for displaying a hardware status code when an error occurs in the
hardware during system operation.
The Digital LED for Status indication and the status indication LEDs may remain lit evenafter the equipment is shut down and put into the standby mode. They remain lit until themain power is shut down or the power is turned on again.
It should be noted that the Digital LED for Status indication may display a code even when
there is no error.
(Example: when a blue screen is displayed: 80, when the BIOS screen is displayed:
1F)
As shown below, the numerical value lamp shows the digits from 0 to F hexadecimally.

0

6.6.1

1

2

3

4

5

6

7

8

9

A

B

C

D

E

F

POST messages

Power On Self Test (POST) is a function whereby the system BIOS makes routine checks
for hardware failure when the power of the computer system is turned on. If any failure isfound, the POST code corresponding to the location of the failure is displayed on the Digital
LEDs for Status indication situated on the front of the equipment.
When a POST code is displayed, the BIOS status lamp (orange) in the status indication
LEDs is lit.
The following table shows the POST codes indicated when the system stops during startup
and the respective actions for resolving them.
Table 6-4

POST
code
21

4C
4D

POST Codes and Stop Factor/Action (1/2)

POST
code

Stop factor/Action
There may be a problem with the main
memory or CPU.
Check if the main memory is mounted
properly.
There may be a problem with the keyboard
or mouse.
Check if the cables are connected correctly
and the keyboard and mouse work properly.

6-28

C0

Stop factor/Action

There may be a problem with the main
memory.
Check if the main memory is mounted
properly.

6. TROUBLESHOOTING

Table 6-4

POST Codes and Stop Factor/Action (2/2)

POST
code

Stop factor/Action

POST
code

39

The video function is not working properly.
When a video board is mounted on an
extension slot, make sure the board ismounted properly.

26

33
3E
F8

There may be a problem with an extension
board.
Remove the extension board from the slot
and mount the board on another slot. Thencheck if the extension board works.

22
27
38

45
D0

There may be a problem with the keyboard,mouse, or a serial device.
Check if the cables are connected correctly
and the connected devices work properly.

40
54

E0
43
48
49
4A
4B
4C
4D
4E

There may be a problem with a USB
device.
Check if USB devices are connected
correctly and the connected devices work
properly.

E1

E2

F2

6-29

Stop factor/Action

The CPU may not be working properly.
There may be a problem with the bootdevice.
Check if the HDDs and the DVD drive aremounted properly. If they are mounted
properly, the boot device may not beworking properly.
There may be a problem with a storage
medium (HDD, USB memory, or the like).
Check if they are installed properly. If they
are mounted properly, the storage medium
may be out of order.
Rotation of the power supply fan isabnormal. Read the description of fan
failure in “6.2.2 (1)” and take action
accordingly.
Rotation of the front fan is abnormal.
Read the description of fan failure in “6.2.2(1)” and take action accordingly.
Rotation of the CPU fan is abnormal. Readthe description of fan failure in “6.2.2 (1)”and take action accordingly.
A backup drive (HDD) is mounted. Shut
down the power and remove the backup
drive.

6. TROUBLESHOOTING

6.6.2

Displaying a hardware status code
A hardware status code is displayed when an error occurs in the hardware duringsystem operation.
When the hardware status code is displayed, the RAS status lamp (red) in the statusindication LEDs is lit.
Table 6-5 Hardware Status Code and Cause/Action

Status code
11
12
13
21
31
32

Cause/Action
Rotation of the power supply fan is abnormal. Read thedescription in subsection 6.2.2 (1) and take action ccordingly.
Rotation of the front fan is abnormal. Read the description insubsection 6.2.2 (1) and take action accordingly.
Rotation of the CPU fan is abnormal. Read the description insubsection 6.2.2 (1) and take action accordingly.
The temperature is abnormal. Read the description insubsection 6.2.2 (1) and take an action accordingly.
Failure is predicted for the drive in drive bay 1.
We recommend you back up the data and replace the drive.
Failure is predicted for the drive in drive bay 2.
We recommend you back up the data and replace the drive.

41

The drive bay1 is abnormal. Read the description of "8.4.2
Recovering from HDD failure in one side" and replace an HDD.

42

The drive bay2 is abnormal. Read the description of "8.4.2
Recovering from HDD failure in one side" and replace an HDD.

4A

RAID array configuration is abnormal. Read the description of "8.4.3(1)" and take action accordingly.

4B

RAID array is failure (HDD failure in both sides.) Contact yoursystem administrator or maintenance personnel.

4C

RAID status is unknown (RAS software could not get the RAID
status.) Contact your system administrator or maintenance personnel.

4D（*）

Media error is occurred on RAID. Read the description of RAS
FEATURES MANUAL "2.8.2" and take action accordingly.

(*) This code is not displayed in default setting. Read the description of RAS FEATURES MANUAL “2.8.2” when
you want to display this code.

< NOTE >・If a code other than one of the above is displayed, contact the systemadministrator or maintenance personnel.

6-30

7. MAINTENANCE OPERATIONCHAPTER 7

MAINTENANCE OPERATIONThis chapter describes maintenance operations that use the Reliability, Availability, andServiceability (RAS) features of this equipment.
The screen images shown in this chapter are the ones for Windows® 7, but the displayedcontents are basically the same for Windows Server® 2008 R2.
7.1

Overview
RAS features are designed to achieve highly reliable features of the equipment. The
following table shows an overview of the RAS features of this equipment.
Category

Item
Monitoring
Hardware status monitoring
OS hangs monitoring
Watchdog timer monitoring
GUI features setting
RAS features setting window
Status check GUI display
Hardware status window
Notification
Event notification
Pop-up notification
Digital LEDs for Status indication
Remote notification
Status acquisition by using library functions
Control
Shutdown
Automatic shutdown/Startup suppression Startup suppression when severe failure occurs
Controlling general purpose external contacts
Controlling the Digital LEDs for Status indication
Library functions
RAS library
Maintenance/ Memory dump
Memory dump collection
FailurerelatedError cause notification with STOP error codeanalysis
Log information collection window
Maintenance operation support commands
Logging the trend of the temperature inside thechassisSimulation
Hardware status simulation<Monitoring>(1) Hardware status monitoring
This function monitors the hardware status of this equipment including the statusof the fans and drives as well as the temperature inside the chassis.
(2) OS hangs monitoring
This function monitors the operational state of the OS by using a dedicated timer
implemented on this equipment. As long as a process with the highest priority (realtime priority class) can run properly, the status lamp on the front of this equipment
is lit in green.
7-1

7. MAINTENANCE OPERATION(3) Watchdog timer monitoring
This feature monitors whether processes are scheduled properly, using thewatchdog timer implemented on this equipment. This feature also offers a library
to use the watchdog timer.
<GUI feature setting>(4) RAS setting window
This window provides a graphical user interface for configuring RAS feature
settings including the condition of automatic shutdown and the setting of thewatchdog timer,

D modelOther than D model<Status check>(5) Hardware status window
This window displays the hardware status of this equipment by using a graphicalinterface. There is always an icon in the notification area of the taskbar to display
the hardware status.

This icon is not shown in the notification area of the taskbar by default, but if you
click the arrow at the side of the notification area, the icon will appear.
Furthermore, if you click Customize, you can set this icon to be displayed in the
notification area of the taskbar.

7-2

7. MAINTENANCE OPERATION(6) Event notification
This feature enables a user application to check the hardware status of this equipment bymonitoring the status of event objects.
(7) Pop-up notification
This feature notifies a user that an error has occurred in the hardware of this equipment bydisplaying pop-up messages.
(8) Digital LEDs for Status indication
The Digital LEDs for Status indication are on the front of this equipment and notify a userthat an error occurred in the hardware of this equipment. These LEDs can be used by auser application in order to, for example, notify the a failure of the application.
(9) Remote notification
This feature enables a remote device to check the hardware status of the equipment. It
also notifies the remote device whenever the hardware status changes.
(10) Status acquisition by using library functions
This function enables a user application to get the hardware status of this equipment byusing the RAS library.
<Control>(11) Automatic shutdown
This feature automatically shuts down the equipment when a fan failure, abnormal
temperature inside the chassis, or a remote shutdown signal input is detected. Use “(4)RAS feature setting window” to enable or disable the automatic shutdown feature.
(12) Startup suppression when severe failure occurs
This feature suppresses startup of this equipment when a failure, such as a fan failure is
detected during OS startup in order to protect the hardware.
(13) Control of general purpose external contacts and Digital LEDs for Status indication
This feature enables a user to control the general purpose external contacts and the status
display digital LEDs with the RAS library.
Four input and three output general purpose external contacts are available. If you use
those contacts, signals can be input from an external device to this equipment, and signals
can be output from this equipment to an external device.

7-3

7. MAINTENANCE OPERATION<Library functions>(14) RAS library interface
This interface offers library functions for recording log information in addition to
the library functions offered by items (10) and (13).
<Maintenance / Failure analysis>(15) Memory dump collection
This feature records the contents of the system memory in a file (memory dumpfile) when the reset switch is pressed after a failure has occurred, for example, after
the equipment stops unexpectedly. By analyzing the data in this memory dump,
you can investigate the cause of the failure.
(16) Error cause notification with a STOP error code
This feature detects a blue screen caused by an error with the STOP error code
0x80 and records the cause of the blue screen in the event log.
(17) Log information collection window
In this window you can collect log data and memory dump files for this equipmentusing a graphical user interface.
(18) Maintenance operation support commands
These commands include a command used for saving failure information such as
memory dump files and event log files to an external medium.
(19) Trend logging of the temperature inside the chassis
This feature periodically measures the temperature inside the chassis of thisequipment and records the data in a file.
<Simulation>(20) Hardware status simulation
This feature simulates the hardware status of this equipment including the status of
the fans and drives as well as the temperature inside the chassis. By using thisfeature, you can test a user application without an actual hardware failure.
This manual explains the features in (12), (15), and (18). For details about other features,refer to “HF-W6500 Model 45/40 RAS FEATURES MANUAL”. For information in (8)POST messages, see “6.6.1 POST messages”.

7-4

7. MAINTENANCE OPERATION

7.2

Collecting a Memory Dump
When one of the errors in Table 7-1 occurs, this equipment records the contents of thesystem memory in a file (memory dump file). Then a blue screen appears and a STOP error
code is displayed. By analyzing the data in this memory dump file, you can investigate thecause of the failure.
Table 7-1

Error That Trigger a Memory Dump

Cause
Forced recovery from OS
hang

Description
When the OS hangs, press the reset switch or input a remote reset
signal to the external contact RMTRESET (*1).
Then a memory dump is collected.
Hardware NMI
When a severe failure (such as uncorrectable memory error or a PIC
bus parity check error) occurs in the hardware of this equipment, anon- maskable interrupt (NMI) is generated and a memory dump iscollected.
Microsoft® Windows®
When a fatal error occurs in the Microsoft® Windows® kernel, a
STOP error
memory dump is collected.
(*1) Do not input a remote reset signal continuously to the RMTRESET external contact.
If you do, this equipment cannot collect a memory dump.

For details about the displayed STOP error code, see “6.3 STOP Error Codes”.
To select the memory dump file type, open System in Control Panel. You can select from thefollowing three types defined below. Because the memory dump file type determines how far
you can analyze the failure by using the dump file, we recommend selecting “Complete
memory dump” whenever you can. The factory default is “Complete memory dump”.
・ Complete memory dump The entire contents of system memory is recorded.
The boot volume (*2) must have enough free space to hold apaging file equal to the size of the physical memory plus 1
MB.
The kernel memory is recorded.
・ Kernel memory dump
The boot volume (*2) must have enough free space to hold apaging file about one third the size of the physical memory.
・ Minimum memory dump The minimum information necessary for identifying whatcaused the equipment to stop is recorded. The boot volume(*2) must have enough free space to hold a paging file ofmore than 2 MB.
(*2) The boot volume is a volume that contains Windows® files and Windows® support
files.

7-5

7. MAINTENANCE OPERATION< NOTE >・ The factory default is “Complete memory dump”, but if you change the setting,you cannot restore the setting back to “Complete memory dump” by using
System in Control Panel. For information about how to select “Complete memorydump”, see “7.3.5 Configuring settings related to a memory dump (2)Specifying a memory dump file”.
If you use System in Control Panel, you can make settings for not only the memory dump
file but also virtual memory and automatic restart after a memory dump is collected. For
information about how to make those settings, see “7.3.5 Configuring settings related to amemory dump”.
<Examples of blue screens>
The following shows examples of screens displayed after an incident occurs that triggers
a memory dump or after the reset switch is pressed.”Forced recovery from OS hang” and“Hardware NMI” share the same STOP error code, but if you look at the detailed
information displayed under the STOP error code, you can determine what caused thememory dump to be collected.
(a) Forced recovery from OS hang
Hardware malfunction.
***STOP :0x00000080(0x00000060,0x00008806,0x00000000,0x00000000)== Detailed Information ==0x9201: IOCHK Error.
Beginning dump of physical memory
Physical memory dump complete. (when the dump is finished)
Contact your system administrator or technical support group.

(b) Hardware NMI
Hardware malfunction.
***STOP :0x00000080（0x00000080,0x00003000,0x00000000,0x00000000）== Detailed Information ==0x9217: Uncorrectable Error at DIMM B.
Beginning dump of physical memory
Physical memory dump complete. (when the dump is finished)
Contact your system administrator or technical support group.

7-6

7. MAINTENANCE OPERATION(c) Windows® STOP error*** STOP.0x0000001e（0x0000009a,0x80123f36,0x02000000,0x00000246）
Unhandled Kernel exception c000009a from 80123f 36
Address 80123f 36 has base at 80100000-ntoskml.exe(A list of drivers and a list of stacks are displayed below.)
Beginning dump of physical memory
Physical memory dump complete. (After the dump is finished)
Contact your system administrator or technical support group.

< NOTE >・ The time required for collecting a memory dump depends on the type of dump
file collected, the configuration of the mounted drives, and the memory capacity.
It should be noted that if you keep the factory setting, “Complete memory dump”,
for the memory dump file type, the time required may be extremely long.
In the D model, memory dump takes about two minutes before it is started.
・After “Beginning dump of physical memory” is displayed on the blue screen, thecount on the screen that shows the progress of the memory dump sometimes
stops being updated. This is because collection of the memory dump failed due
to an error of the file system or a hard disk.
If this happens, record the first five lines of the STOP message screen. Thenpress the reset switch or turn the power off and then back on to restart theequipment. For example, if a hardware NMI occurs, the screen in (b) isdisplayed, so the following information must be recorded.

Hardware malfunction.
***STOP :0x00000080（0x00000080,0x00003000,0x00000000,0x00000000）== Detailed Information ==0x9217: Uncorrectable Error at DIMM B.

As an exception, in the case of a Windows® STOP error, only the first two lines of the
STOP message screen are needed. For example, if the screen in (c) above is displayed,
the following information must be recorded.
***STOP.0x0000001e（0x0000009a,0x80123f36,0x02000000,0x00000246）
Unhandled Kernel exception c000009a from 80123f 36

7-7

7. MAINTENANCE OPERATION

7.3

When the Saving Memory Dump Confirmation Messages is Displayed
In order to allow more reliable failure analysis, this equipment is configured to collect amemory dump when a system error (Blue Screen of Death) occurs. This equipment checks
the memory dump file settings during Windows® startup, and if the equipment detects that amemory dump cannot be collected, the user is notified of this fact by the display of amessage box and the recording of an event in the event log.

7.3.1

When the capacity of the memory dump file is insufficient or when the virtual
memory setting is changed● When the capacity of a memory dump file is insufficient
In order to collect a memory dump file, you need a memory dump file of a size proportional to thecapacity of the physical memory. In addition, the virtual memory (page file) setting must be the one
recommended for this equipment. If the capacity of the physical memory exceeds the capacity of thememory dump file or the virtual memory due to, for example, newly added physical memory, or if amemory dump cannot be collected because the virtual memory setting has changed, the following
message will be displayed. (The image shown is from Windows® 7.)

If this situation happens, follow the procedure in “7.3.3

Countermeasures when the capacity ofthe memory dump file is insufficient” and configure the virtual memory setting and the memory
dump file capacity so that memory dump files can be collected.

< NOTE >・ When the message box above is displayed, sometimes an information log entry
with Event ID 26 is recorded in the event log.

7-8

7. MAINTENANCE OPERATION

7.3.2

Changing the memory dump collection setting
We recommend collecting a complete memory dump for this equipment. In order tocollect a complete memory dump, you must properly configure the settings related to amemory dump. If you changed the settings related to a memory dump, and as a result, acomplete memory dump cannot be collected, the following message will be displayed.
(The image shown is from Windows® 7.)

If this situation happens, follow the procedure in “7.3.4 Countermeasures whenchanging the memory dump collection setting” and configure the memory dump setting
to make collecting a complete memory dump possible.
< NOTE >・ If you click No in the message box, this message box will not be displayed after
that. If you decide not to collect a “Complete memory dump” when you use theequipment, click No.
・ When the message box above is displayed, sometimes an information log entry
with Event ID 26 is recorded in the event log.

7-9

7. MAINTENANCE OPERATION

7.3.3

Countermeasures when the capacity of the memory dump file is insufficient
Follow the flow chart below to take appropriate actions.
<Flow><Description of the action>

Start

Close the message box.

Yes

Click OK in the message box.

Is the virtual memory setting
the one recommended for theequipment?

No
Configure the virtual memory settings in Control Panel.
For details, see “7.3.5 (1) Configuring virtual memory”.

Change the virtual memory setting
to the one recommended for theequipment.

Restart the system.

Change the memory dump setting to

For details, see “7.3.5 (2) Specifying a memory dump file”.

the one recommended for theequipment.

Restart the system.

Use the “createdmp” command.
For details, see “7.5 Maintenance Operation Commands”.

Reserve the area for saving amemory dump.

No

Were you able to reserve the area
for saving a memory dump?

Yes
End

7-10

7. MAINTENANCE OPERATION

7.3.4

Countermeasures when changing the memory dump collection setting
Follow the flow chart below to take appropriate actions.
<Flow><Description of the action>

Start

Do you want to change theNomemory dump setting to the one
recommended for the equipment?

Yes
Click No and close the message box.

This message box will not be displayed
after this.

End

Click Yes and close the message box.

Change the memory dump setting to

For details, see “7.3.5 (2) Specifying a memory dump file”.

the one recommended for theequipment.

Restart the system.

Reserve the area for saving
a memory dump.

No

Use the “createdmp” command.
For details, see “7.5 Maintenance Operation Commands”.

Were you able to reserve the area
for saving a memory dump?

Yes
End

7-11

7. MAINTENANCE OPERATION

7.3.5

Configuring the settings related to a memory dump

< NOTE >Before starting a procedure in this subsection, you must log on to the local
computer by using an administrator account registered on the computer (as amember of the Administrators group).
(1) Configuring virtual memory
1. Click Start > Control Panel > System and Security. Then click System.
2. Under Task on the left side of the window, click Advanced system settings.
3. If you see User Account Control window, click Yes.
4. On the Advanced tab page, click Settings under Performance.
5. In the Performance Options window, click the Advanced tab. Under Virtual
memory, click Change.
6. Clear the Automatically manage paging file size for all drives check box.
7. In the Drive list, select the drive that stores the paging file you want to change. For
the sake of explanation, assume C: (system drive) is clicked here.
8. Select Custom size. In the Initial size (MB) or Maximum size (MB) box, typethe new size of the paging file in megabytes. Then click Set.
Note that the initial size must be at least the Recommended size shown under
Total paging file size for all drives. The Recommended size equals 1.5 times
the total size of the main memory of the equipment.
9. Click OK.

7-12

7. MAINTENANCE OPERATION(2) Specifying a memory dump file
1. Click Start > Control Panel > System and Security. Then click System.
2. Under Task on the left side of the window, click Advanced system settings.
3. If you see the User Account Control window, click Yes.
4. In the Advanced tab page, click Settings under Setup and Recovery.
5. In the Dump file box, type a memory dump file name.
By default, “%SystemRoot%\MEMORY.DMP” is specified for this box.
Unless it is necessary, you do not have to enter a name.
6. Select the Overwrite any existing file check box.
7. Click OK.
In order to enable a Complete memory dump as recommended for this equipment,
follow the procedure below.
1. Click Start > All Programs.
2. Click Accessories > Run. In the Open box, type the following characters andclick OK.
C:\Program Files\HFWRAS\init\SetCrashDump.reg(Alternately, double-click the SetCrashDump.reg file under C:\Program
Files\HFWRAS\init.)
3. If you see the User Account Control window, click Yes.
4. The following message box will open. Click Yes.

5. A message box will appear indicating that information has been added
successfully. Click OK.

7-13

7. MAINTENANCE OPERATION(3) Enabling automatic restart after a memory dump
1. Click Start > Control Panel > System and Security. Then click System.
2. Under Task on the left side of the window, click Advanced system settings.
3. If you see the User Account Control window, click Yes.
4. On the Advanced tab page, click Settings under Setup and Recovery.
5. If you want to restart the equipment after a memory dump, select the
Automatically restart check box. If you want to stop the equipment after amemory dump, clear the Automatically restart check box.
6. Click OK.

7-14

7. MAINTENANCE OPERATION

7.4

Startup Suppression on Serious Failure Detection
This equipment suppresses startup of the equipment when one of the following incidents is
detected during Windows® startup in order to protect the hardware.
1. Fan failure
2. Remote shutdown signal input< NOTE >・ In the case of a remote shutdown signal input, startup is suppressed only when
“Enable automatic shutdown at remote shutdown input” is selected in the RAS
setting window. If a automatic shutdown is not selected, startup is not
suppressed. For information about how to use the RAS setting window, refer to“HF-W6500 Model 45/40 RAS FEATURES MANUAL”. When a remote
shutdown signal input is detected, the equipment displays a blue screen andthen stops. For information about the STOP error code of this case, see “6.3
STOP Error Codes”.

7-15

7. MAINTENANCE OPERATION

7.5

Maintenance Operation Commands
This section explains how to use maintenance operation commands. These commands areused when problems occur in the equipment and during preventive maintenance. All thesecommands are started at the command prompt when they are used.
Table 7-2 shows a list of maintenance operation commands.
Table 7-2

Command namelogsave

mdump
createdmp

getrasinfo

Maintenance Operation Commands

FeatureUsed for collecting data for preventive maintenance or data for postfailure analysis during preventive maintenance or when problems
occur.
Used for copying a memory dump file to a portable medium when amemory dump is collected due to a STOP error.
Used for reserving a disc area for a memory dump file when a message
is displayed indicating the capacity of the memory dump file isinsufficient.
Used for checking the status of the equipment such as the status of the
fan and the temperature inside the chassis.

The Manufacturer provides charged services to analyze the data collected by thesemaintenance operation commands, such as memory dump files and data for failure analysis.
To start the command prompt, follow the procedure below.
(1) Starting the command prompt
1. Log on to the computer by using an administrator account.
2. Click Start.
3. Click All Programs.
4. Click Accessories.
5. Right-click Command Prompt and click Run as administrator.
(If the administrator account you used for logon is a built-in administrator account,simply click Command Prompt.)
If you see the User Account Control window, click Yes.

7-16

7. MAINTENANCE OPERATION

7.5.1

Log information collection command (logsave)<Name>
logsave - Collecting log information<Syntax>logsave [-e file name][Directory]<Feature>
The logsave command saves the data used for preventive maintenance and post-failure
analysis of problems. The data is compressed and recorded as one file (File name:logsave.dat).
The following options are available for this command. If no options are specified, the logsave
directory, is created under the system drive (usually C:\) and the data is saved under that
directory.
-e File name: The data previously saved by the logsave command will be decompressed.
For the file name, specify the absolute path of the file you want to decompress.
If this option is not used, the logsave command will save the data.
Directory: When the -e option is not used, specify the directory where you want to store thesaved data. If this option is not used, a directory, the logsave directory, is createdunder the system drive (usually C:\) and the data is saved under that directory.
When the -e option is used, specify the directory where you want to store thedecompressed data. If this option is not used, the data is decompressed under thecurrent directory.
Table 7-3 shows the information collected by the logsave command.
Table 7-3 Information Saved by logsave

Item
Windows® event log file
RAS software log data
Windows® version information

Description
Backup of the event log file
RAS software operation log
Version information of the Windows® system files anddriver files
Minimum memory dump
Files under the directory used for storing a minimum
memory dump
System information
System information including hardware resources andsoftware environment.
Output of the RAS information display Status of the equipment such as the status of the fan andcommandthe temperature inside the chassis and configuration
information of the RAS software
Output of the ipconfig command
Network that sets information
RAID log data
RAID operational log (D Model only)

7-17

7. MAINTENANCE OPERATION<Diagnosis>
When this command is terminated with an error, the following error message is displayed.
If a directory for saving data does not exist, an error message from the Windows® xcopy
command is displayed.
Table 7-4

Error Messages of the logsave Command

Error message
You do not have the privilege to run this command. Pleaserun this command again on “Administrator: Command
Prompt”.

Meaning
You do not have administrator privileges.
Log on to the computer by using an
administrator account and run thecommand again. If User Account Control(UAC) is enabled, start the commandprompt with administrator privileges andrun the command.

< NOTE >・ When you run the logsave command, log on to the computer by using an
administrator account registered on computer (as a member of the
Administrators group). You cannot run multiple instances of the logsave
command simultaneously.
・If User Account Control (UAC) is enabled, start the command prompt withadministrator privileges according to “7.5 (1) Starting a command prompt” andrun the command.
・The log information can also be collected by using a program in the start menu.
For details, refer to “HF-W6500 Model 45/40 RAS FEATURES MANUAL”.
・The size of the file after compression depends on how the equipment is usedand how Windows® is set up, but roughly speaking, the size is about 10 MB for
the A model and about 35 MB for the D model.

7-18

7. MAINTENANCE OPERATION

7.5.2

Memory dump file copy command (mdump)<Name>
mdump - Copying a memory dump file
<Syntax>
mdump [-n | -e file name] <Copy (Decompress) destination path name><Feature>
The mdump command compresses a memory dump file collected by Microsoft® Windows®
when the equipment stops unexpectedly. Then the command copies the compressed memory
dump file to a portable medium. The dump file, which is specified in the Setup andRecovery window displayed by selecting Control Panel > System and Security > System >Advanced system settings and clicking Settings under Startup and Recovery, and all thefiles under the minimum dump directory will be saved. The memory dump file is compressedand stored as a file (File name: memory.mcf).
As an option, if you use the -e option, the compressed file will be decompressed.
The following options are available for this command:-n: Files will be copied without compression.
-e file name: A file compressed by the mdump command will be decompressed. You mustspecify the file name.
Copy destination path name: When the -e option is not specified, specify the drive name of
the copy destination. If you want to copy files to a directory, specify a fullpath including the directory name.
When the -e option is used, specify the directory where you want to store
the decompressed files.
・ A memory dump file is copied to the copy (decompress) destination specified by thiscommand.
・ If a file with the same name as the copy (decompress) destination already exists at thesame location, the file is overwritten.
・ When you run the mdump command by typing “mdump /?” or “mdump -?” at thecommand prompt or when there is an error in the specified parameters, a help message will
be displayed to show how to use the command.
< NOTE >・ When you run the mdump command, log on to the computer by using an
administrator account registered on the computer (as a member of the
Administrators group). You cannot run multiple instances of the mdump
command simultaneously.
・If User Account Control (UAC) is enabled, start the command prompt withadministrator privileges according to “7.5 (1) Starting a command prompt” andrun the command.
7-19

7. MAINTENANCE OPERATION<Diagnosis>
When the mdump command finishes, exit code 0 is returned after copying (decompressing) a
memory dump file is complete. Then some of the following messages may be displayed.
Table 7-5

Messages of the mdump Command

Message
Memory dump file was not copied.

Description
Warning:
The memory dump file could not be
copied.
Warning: Minidump files were not copied.
Some minimum memory dump files
could not be copied.
(Note) If these messages are displayed, to show the cause of these messages, one of the following error
messages may be displayed depending on the way the command was executed.

When this command is terminated with an error, one of the following error messages isdisplayed and exit code 1 is returned.
Table 7-6

Error Messages of the mdump Command

Message
Error: Systemcall failed. (%s, %x)%s: Name of the Windows API function where the error
occurred%x: Error code from the Windows API
You do not have the privilege to run this command. Pleaserun this command again on “Administrator: Command
Prompt”.

7-20

Description
An internal error has occurred.

You do not have administrator
privileges.
Log on to the computer by using an
administrator account and run thecommand again. If User AccountControl (UAC) is enabled, start thecommand prompt with administrator
privileges and run the command.

7. MAINTENANCE OPERATION

7.5.3

Disk area allocation command for saving a memory dump (createdmp)<Name>
createdmp - Reserving a disk area for a memory dump file
<Syntax>
createdmp<Feature>
The createdmp command creates a vacant memory dump file beforehand and reserves thedisk area for a memory dump in order to prevent the situation where collecting a memory
dump fails because the disk capacity is insufficient. By using this command, you can avoid afailure in collecting a memory dump caused by a lack of disk capacity.
The createdmp command reserves a disk area if the following conditions are met. If thoseconditions are not met, the command terminates with an error. Make sure that the memory
dump settings are appropriate and then retry this command. For information about how to set
up the memory dump settings, see “7.3.5 Configuring settings related to a memory dump”.
・ A “Complete memory dump” is specified to be collected.
・The file name of the memory dump must be correctly input.
・The memory dump file must be able to be overwritten.
・After the area for the memory dump file is allocated, the partition used for allocation still
has free space of at least 10 % of the disk capacity:
The size of the disk area to be allocated is as follows.
・ The size of the physical memory size plus 10 MB.
< NOTE >・ When you run the createdmp command, log on to the computer by using an
administrator account registered on the computer (as a member of the
Administrators group). You cannot run multiple instances of the createdmp
command simultaneously.
・If User Account Control (UAC) is enabled, start the command prompt withadministrator privileges according to “7.5 (1) Starting a command prompt” and7-21

7. MAINTENANCE OPERATION<Diagnosis>
When this command finishes normally, the command exits without output in the commandprompt window. When this command is terminated with an error, the following error
message is displayed.
Table 7-7

Error Messages of the createdmp Command

Error message
Error: In the current settings, memory dump file won’t be
saved.

Error:

Free disk space is too low.

Error: Systemcall failed. (%s, %x)%s: Name of the Windows API function where the error
occurred%x: Error code from the Windows API
You do not have the privilege to run this command. Pleaserun this command again on “Administrator: Command
Prompt”.

7-22

Meaning
A memory dump cannot be collected withthe current setting. In the memory dump
settings, select a “Complete memorydump” option.
The free space on the disk is too low.
Increase the free space on the disk andretry.
An internal error has occurred.

You do not have administrator privileges.
Log on to the computer by using an
administrator account and run thecommand again. If User Account Control(UAC) is enabled, start the commandprompt with administrator privileges andrun the command.

7. MAINTENANCE OPERATION

7.5.4

RAS information display command (getrasinfo)<Name>
getrasinfo - Displays the status of the equipment such as the status of the fan and thetemperature inside the chassis as well as the configuration information of the RAS software<Syntax>
getrasinfo [/status | /setting] [/e file name]<Feature>
The getrasinfo command displays the status of the equipment such as the status of the fan andthe temperature inside the chassis as well as the configuration information of the RAS
software at the command prompt. This command can also store the output in the specified filein the text format.
The following options are available for this command. If neither the /status nor the /setting
optionis used, the command displays both the information about the equipment and thesettings of the RAS software.
/status: Displays the status of the current equipment including the status of the fan and thetemperature inside the chassis.
/setting: The command displays the configuration information of the RAS software.
/e File name: The output is not displayed at the command prompt but instead stored in thefile specified by the file name in the text format.
Table 7-8 shows the information displayed by the getrasinfo command.
Table 7-8 Information Displayed by the getrasinfo Command

Item
Status of the equipment

RAS software settings

Description• Fan status• Temperature status• RAID status (D model only)• Drive status• Memory status• Automatic shutdown setting• Watchdog timer setting• Self-Monitoring, Analysis and Reporting Technology(SMART) setting• Drive power-on hours monitoring setting• Digital LEDs for Status indication setting• Pop-up display setting

7-23

7. MAINTENANCE OPERATION<Display output>
The following is an example of display output when the getrasinfo command is executedwithout options.
<<getrasinfo result>>
Date: 2012/07/30 17:28:30
Computer Name: HF-W6500 Model45/40 * Model[Hardware Status][Fan condition]
PS fan status:
Front fan status:
CPU fan status:

NormalNormalNormal[Temperature condition]
Internal temperature status:Internal temperature value:

Normal28 deg C[RAID condition] （*2）
Array1
Status:RAID level:

Optimal1[Drive condition]
Drive bay1
Status:Used hours:
Drive bay2
Status:Used hours:[Memory condition]
DIMM A status:
DIMM B status:

Header (*1)

Hardware Status section(Status of the equipment)

Healthy
2000 hours
Smart Detected
5 hours

NormalErrorContinues on the next page.

7-24

7. MAINTENANCE OPERATION[RAS Setting][Automatic shutdown setting]
Fan:
Temperature:
Remote shutdown:[Watchdog timer setting]
Retrigger type:
Timeout:
Interval:

ON
OFF
ON

Automatic
60 sec20 sec[Drive failure prediction setting]
Function is available:
EnableInterval:
4 hours （*3）

RAS Setting section(RAS software settings)[Drive used hours monitoring setting]
Function is available:
Enable[Advanced]
Time limit of drive bay1: 20000 hours
Time limit of drive bay2: 20000 hours[Digital LED setting]Show Hardware status:[Popup setting]
Function is available:[Advanced]
Fan:
Temperature:
SMART:
Used hours:
RAID:
Memory:ON

DisableEnableDisableDisableEnableEnable （*2）
Disable(*1) The “Computer Name” shown in the header depends on the model of the equipment.
(*2) These are displayed only in the D model.
(*3) These are displayed other than D model.

7-25

7. MAINTENANCE OPERATION<Explanation of the display output>■ Header:This section shows the date and time when the getrasinfo command is executed and thecomputer name.
The following is the format of the header.
<<getrasinfo result>>
Date: YYYY/MM/DD hh:mm:ss
Computer Name: XX

YYYY: Year, MM: Month, DD:
ss: second, XX: Computer nameDay, hh:hour (24-hour clock), mm:

minute,■ [Hardware Status] section:
This section shows the status of the equipment. The Hardware Status section has thefollowing subsections.
・ [Fan condition] section:Shows the status of fans. The following table shows the list of items in this subsection
and their respective descriptions.
Output item
xx fan status: yyxxyyDescription
Shows the name of the fan.
PS: Power fan
Front: Front fan
CPU: CPU fan
Shows the status.
Normal: The fan is operating normally.
Error: The fan is not operating
normally.

・ [Temperature condition] section:Shows the various statuses related to temperature. The following table shows the list ofitems in this subsection and their respective descriptions.
Output item
xx Temperature status:

yy

xx
yy

xx Temperature value:

zz

xx
zz

Description
Shows the type of temperature
Internal: Inside the chassis
Shows the status.
Normal: The temperature is normal.
Error: The temperature is not normal.
Shows the type of temperature
Internal: Inside the chassis
Shows the temperature value.

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7. MAINTENANCE OPERATION

・ [RAID condition] section：Shows the RAID status. The following table shows the list of items in this subsection
and their respective descriptions. This subsection is available in the D model.
Output item
Arrayxx
Status: yy(zz ww, Media

Descriptionxx

Shows the number ot the RAID array.

yy

Shows the RAID status
Optimal：Normal status

Error)

Degrade：Abnormal status）
Unknown：Unknown status
Fail：Failing statuszz

Task in progress in the representation below.
Shown only when the task has started.
Rebuild：RebuildingwwCompletion rate of task in progress. Shown only
when the task has started.

RAID level: vv

MediaShown only when a media error is detected

Error

during the task.

vv

RAID level in the representation below.k.
1：RAID1

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7. MAINTENANCE OPERATION

・ [Drive condition] section:Shows the status of a drive. The following table shows the list of items in thissubsection and their respective descriptions.
Display item
Drive bayxx
Status: yyxxyy

Used hours:zzzzDescription
Shows the drive bay number.
Shows the status of the drive.
Healthy: Normal
Not Connected: No disks are mounted.
Smart Detected: SMART is detected.
Offline: Offline (D model only)
Rebuild: Rebuilding (D model only)
Overrun: Power-on (=used) hours
exceeded the threshold.
Unknown: Unknown status
Smart Detected, Overrun: SMART is detected and the poweron hours exceeded the threshold.
Shows the drive power-on (used) hours.

・ [Memory condition] section:Shows the status of the main memory. The following table shows the list of items inthis subsection and their respective descriptions.
Output item
DIMM xx status: yyxxyyDescription
Shows the memory slot name.
A: DIMM A
B: DIMM B
Shows the status of the memory.
Normal: Normal
Error: Error correction occurs frequently.
Not Mounted: A memory module is notmounted.

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7. MAINTENANCE OPERATION■ [RAS Setting] section:
This section shows the settings of the RAS software. The RAS Setting section has thefollowing subsections.
・ [Automatic shutdown setting] section:Shows the automatic shutdown setting. The following table shows the list of items inthis subsection and their respective descriptions.

Fan:

Output itemxx

Temperature:yy

Remote shutdown:

xx

yy

zz

zz

Description
Shows whether the system is automaticallyshut down when a fan failure occurs.
ON: Automatically shut down.
OFF: Not automatically shut down.
Shows whether the system is automaticallyshut down when the temperature isabnormal.
ON: Automatically shut down.
OFF: Not automatically shut down.
Shows whether the system is automaticallyshut down when the remote shutdown signal
is input to the contact.
ON: Automatically shut down.
OFF: Not automatically shut down.

・ [Watchdog timer setting] section:Shows the watchdog timer setting. The following table shows the list of items in thissubsection and their respective descriptions.
Output item
Retrigger type: xxxx

Timeout:yyyyInterval:zzzzDescription
Shows the retrigger type.
Automatic: Automatically retriggered.
Application: Retriggered by anapplication.
Not used: Not used.
Shows the timeout when the watchdog timer
is automatically retriggered.
Shows the interval of retriggering when thewatchdog timer is automatically retriggered.

7-29

7. MAINTENANCE OPERATION

・ [Drive failure prediction setting] section:Shows the Self-Monitoring, Analysis and Reporting Technology (SMART) setting.
The following table shows the list of items in this subsection and their respective
descriptions.
Output item
Function is available:xx

xx

Interval: yy(Other than the D model)yyDescription
Shows whether the Self-Monitoring,
Analysis and Reporting Technology(SMART) is enabled or disabled.
Enable: Enabled
Disable: Disabled
Shows the monitoring interval.

・ [Drive used hours monitoring setting] section:Shows the drive power-on (used) hours monitoring setting. The following table shows
the list of items in this subsection and their respective descriptions.
Output item
Function is available:

xx

xx[Advanced]
Time limit of drive bayyy: yyzzzz

Description
Shows whether the drive power-on (used)
hours monitoring function is enabled or
disabled.
Enable: Enabled
Disable: Disabled
Shows the advanced settings.
Shows the drive bay number.
Shows the threshold used for the drive
power-on (used) hours monitoring function.

・ [Digital LED setting] section:Shows the setting of the Digital LEDs for Status indication. The following table shows thelist of items in this subsection and their respective descriptions.
Output item
Show Hardware status:

xx

xx

Description
Shows whether the hardware status display
is enabled or disabled.
ON: Enabled
OFF: Disabled

7-30

7. MAINTENANCE OPERATION

・ [Popup setting] section:Shows the pop-up notification setting. The following table shows the list of items inthis subsection and their respective descriptions.
Output item
Function is available:[Advanced]
Fan: yyxx

yy

Temperature:

SMART:xxzz

aa

Used hours:

zz

aa

bb

bb

RAID: cc
(D model only)cc

Memory:dd

dd

Description
Shows whether the pop-up notification
function is enabled or disabled.
Enable: Enabled
Disable: Disabled
Shows the advanced settings.
Shows whether a pop-up is displayed for a
fan failure.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed when
the temperature is abnormal.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed when
SMART is detected.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed when
the drive power-on (=used) hours exceeds
the threshold.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed whenabnormal RAID status is detected.
Enable: Displayed
Disable: Not displayed
Shows whether a pop-up is displayed whenfrequent memory error correction isdetected.
Enable: Displayed
Disable: Not displayed

7-31

7. MAINTENANCE OPERATION<Diagnosis>
When this command finishes normally, the getrasinfo command returns exit code 0. When
this command is terminated with an error, one of the following error messages is displayedand exit code 1 is returned.
Table 7-9

Usage:

Error Messages of the getrasinfo Command

Error message
getrasinfo [/status | /setting] [/e File]An error occurred in %s. errorcode=%x.
%s: Name of the Windows API function or internalfunction where the error occurred%x: Error code from the Windows API or internalfunction
You do not have the privilege to run this command. Pleaserun this command again on “Administrator: Command
Prompt”.

Meaning
There is an error in the specified options.
Specify correct options.
An internal error has occurred.
Re-execute the command.

You do not have administrator privileges.
Log on to the computer by using an
administrator account and run thecommand again. If User Account Control(UAC) is enabled, start the commandprompt with administrator privileges andrun the command.

< NOTE >・ When you run the getrasinfo command, log on to the computer by using an
administrator account registered on the computer (as a member of the
Administrators group). You cannot run multiple instances of the getrasinfocommand simultaneously.
・If User Account Control (UAC) is enabled, start the command prompt withadministrator privileges according to “7.5 (1) Starting a command prompt” andrun the command.
・ When the /e option is used, if a file with the same name as the output filealready exists at the same output location, the file is overwritten.
・ If the command fails to acquire some of the information required for the output,
it is possible that only the section name is displayed in a section or a part of theinformation is replaced with “---”. If this situation happens, re-execute thecommand.

7-32

8. RAID1

CHAPTER 8 RAID1
8.1 What Is RAID1 ?
This chapter describes how to manage the RAID1 feature of the D model.
In this chapter, "this equipment" denotes the D model. Note that only HDDs (hard disk
drives) are used as a drive for this equipment. A drive is denoted simply as "HDD" in thefollowing explanation.
The screen images shown in this chapter are the ones for Windows® 7, but the displayedcontents are basically the same for Windows Server® 2008 R2.

NOTICE●Although this Equipment featuring RAID1 is more reliable than generalsystems, it is still prone to the loss of data in the HDDs. Not only a machine
failure but also an unexpected power failure or an operation error may cause
data to be lost for good. To prevent such loss of data, implement scheduled
data backup in daily operation. Also, protect the power source fromundesirable interruptions by such means as UPS.
 This Equipment is evaluated based on the specific HDD models authorized by
the Manufacturer. Replace only with specific HDD models authorized by the
Manufacturer. Otherwise, the existing data in the HDD may be lost. Also,
always observe the recommended replacement interval for HDDs (Section 5.3,
“Replacement of Consumable Parts”).
 Since each Equipment has its own RAID1 configuration information (e.g., serial
number), you cannot swap HDDs even between two units of this Equipment. If
you dare, the stored data in the newly installed HDD will be erased with
automatic RAID1 rebuilding process due to inconsistency of the RAID1
configuration information. If you own multiple units of this Equipment, manage
use and inventory of HDDs so that they are not inadvertently mixed.
● As a replacement HDD, do not use an HDD previously used in the A model orthe D model. If you do, this equipment may not operate properly or the data on
the HDDs may be lost because of configuration information mismatches orother reasons.
● Use a brand-new HDD (an unused HDD) or an HDD to which "Initialize Drives"
has been applied (see "8.2.2 Building RAID1") as a replacement HDD.
● Do not reverse the mounting locations of two HDDs. If you do, rebuild may notstart automatically when a replacement HDD is mounted to recover from a
failure in one HDD.
● Maintenance of a RAID1 system requires a high level of expertise. Should any
mistakes be made during the work, the data stored on the HDDs may be lost.

8-1

8. RAID1

RAID1 (Redundant Array of Indepensive Disks Level 1) is a technology generally referred
to as "Disk mirroring". Two HDDs are combined and managed as one RAID1 system (array).
In a RAID1 system, the same data is written to the two HDDs. When reading data, both HDDs
are accessed. Should one HDD fail, you can read correct data from the other HDD. RAID1
uses two HDDs but the capacity available is only equal to the capacity of one HDD.
This equipment shows the status of HDDs used for RAID1 graphically, using the RAS
software. For information about how to use the RAS software, refer to "Section 2.8" in the
HF-W6500 Model 45/40 RAS FEATURE MANUAL (Manual Number WIN-63-0088). Notethat screenshots used in this chapter are shown only as examples. The model name, capacity,and other information about an HDD shown here may be different than those shown in an
actual working system.
< NOTICE >If you replace an HDD after the "Adaptec RAID Configuration Utility" (see "8.2.1 RAID BIOS Menu")
starts, the new HDD is displayed as "Ex00: Phy255..." in the "Select Hotspare drives" item.
Nevertheless, rebuild will not be affected by this error in the display.When the equipment is restarted,
this error in the display will be corrected.

8-2

8. RAID1

8.2 Setup8.2.1 RAID BIOS Menu
(1) Starting the Adaptec RAID Configuration Utility
Turn on the power of the equipment. When "Adaptec RAID BIOS" is displayed on themonitor, press Ctrl+A. The RAID board recognizes the HDDs, and then the "Adaptec
RAID Configuration Utility" starts. The following screenshot is just an example. The model
name, capacity, and other information about the HDDs shown may be different than thoseshown in an actual working system.
Adaptec RAID BIOS V5.2-0 [Build xxxxx (*1)](c) 1998-2012 PMC-Sierra, Inc. All Rights Reserved.

<<< Press <Ctrl><A> for Adaptec RAID Configuration Utility! >>>Booting the Controller Kernel......-(*1) The letters xxxxx indicate the revision number of the F/W (firmware).
Note: If you replace an HDD when the power is turn off, the following message may bedisplayed when you go through the procedure described above. To start the"Adaptec RAID Configuration Utility", press Ctrl+A.
Press <Enter> to accept the current configuration
Press <Ctrl - A> to enter Adaptec RAID Configuration Utility
Press <Ctrl - H> to pause configuration Message(Default is <Enter> if no valid key pressed in 30 seconds)

8-3

8. RAID1(2) Menu screen
The menu screen is as follows. The keys you can use for each menu are displayed at thebottom of the screen.
<<< Adaptec RAID Configuration Utility [Build xxxxx] >>>Adaptec 6405E Family Controller #0

Options
Array Configuration Utility
SerialSelect Utility
Disk Utilities

Arrow keys to move cursor, <Enter> to select option, <Esc> to exit (*=default)

If the following message is displayed when moving between menus, select Accept and press
Enter.
Configuration change has been detected in the system.
If you reject the configuration change, you will not
be able to modify current configuration. If you accept,
it will be updated to the current configuration.
[Accept][Reject](3) Organization of the Adaptec RAID Configuration Utility menu
The Adaptec RAID Configuration Utility menu is divided into the following submenus.
Adaptec RAID Configuration Utility
Array Configuration Utility

Used for building a RAID array or for other purposes.

SerialSelect Utility

Used for configuring the RAID board.

Disk Utilities

Used for formatting an HDD connected to the RAID board or for otherpurposes.

8-4

8. RAID1(4) Details about the Adaptec RAID Configuration Utility menu
The following shows the details of each submenu.
Array Configuration Utility
Upper menu

Lower menu

Description

Manage Arrays

List of Arrays

Shows the status of the existing arrays.

Create Array

Select drives to

You can select initialized HDDs and build an array on them.

create Array

When you build an array, make sure that all mounted HDDs areused in the array.

Initialize Drives

Select drives for

You can select HDDs and initialize them.

Initialization
Rescan Drives－

Secure Erase

Select drives for

Drivessecure erase

Global Hotspares－Manage JBOD

List of JBOD

Create JBOD

Select drives to

Not supported by this equipment. Do not use these items.

create JBOD

8-5

8. RAID1

SerialSelect Utility
Controller Configuration
Menu
Controller
Configuration

Item

Value to be
set

Drives Write Cache

EnableAll

Description
Enables the write cache of the HDDs.

Runtime BIOS

EnabledEnables a boot from the array.

Automatic Failover

EnabledRebuilds the array automatically when an
HDD is replaced.

Array BackgroundConsistency Check

Enabled

You can configure whether to perform aConsistency Check in the background.

Array based
BBS Support

Disabled

Not supported by this equipment. Do not use
this item.

SATA Native Command
Queuing

Enabled

You can configure whether to enable Native
Command Queuing (NCQ).

Physical Drives Display
during POST

Disabled

You can configure whether to display the
HDD model numbers during RAID BIOS
initialization.

DVD/CD-ROM Boot Support

Disabled

You can configure whether to enable a bootfrom a DVD.

Removable Media Devices
Boot Support

Disabled

You can configure whether to enable a bootfrom removable media devices such as theDVD drive.

Alarm Control

Disabled

Not supported by this equipment. Do not use
this item.

Default Background Task
PriorityHigh

Configures the background task priority.

Fault Only

Configures the indication mode of the HDD
status lamp.

Backplane Mode

SGPIO

Configures the communication method used
between the backplane and the RAID board.

Selectable Performance Mode

Dynamic

Configures the performance adjustment
method.

LED Indication Mode

Advanced Configuration
Menu
Advanced
Configuration

Item
Power Management

Value to be
set-

Description
If enabled, the system is switched to thepower saving mode according to thespecified setting.

Note: All settings under Controller Configuration and Advanced Configuration are configured to the appropriate
settings when the product is shipped from the factory. Do not change those default settings. If you change thedefault settings, operation of this array may become unstable.

8-6

8. RAID1Power Management
Item
Time zone

Value
00:00

(GMT +/- HH:MM)
Stay Awake Start

Description
Configures the time zone of the system location.
The valid range is from -12:00 to +12:00.

00:00(HH:MM)

Configures the start time of the full power mode.
The valid range is from 00:00 to 23:59.

Stay Awake End

00:00(HH:MM)

Configures the end time of the full power mode.
The valid range is from 00:00 to 23:59.

Spinup Limit (Internal)00

Configures the number of internal drives that spin up at the specified
time.

Spinup Limit (External)00

Configures the number of external drives that spin up at the specified
time.

Disk Utilities
Menu
Select Disk and press Enter

Item

Description

Format Disk

Formats the selected HDDs.

Verify Disk Media

Verifies the selected HDDs.

Identify Drive

Flashes the LED of the selected HDD.

Note: None of the items under Disk Utilities are supported by this equipment. Do not use them.

8-7

8. RAID1

8.2.2 Building RAID1NOTICE● When a RAID1 system is newly built, the RAID1 configuration information isrecorded on the HDDs. This configuration information can only be used by thepiece of equipment that uses this individual RAID1 system. An HDD with thisconfiguration information cannot be used by other pieces of equipment. If auser uses multiple pieces of equipment, regardless of whether they are A
models or D models, the user needs to be cautious when handling and storing
the HDDs in order not to mix them up. If HDDs are mixed up, a RAID1
configuration information mismatch occurs. The equipment may not operateproperly, and the data on the HDDs may be lost.
● When you build a RAID1 system from scratch, prepare two new HDDs selectedfrom the models specified and tested by HITACHI. Otherwise, the data stored
on the HDDs may be lost.
● When you build a RAID1 system from scratch, use the recovery DVD andinstall the OS from scratch.
● Care must be taken when you build a new RAID 1 system on an existing
RAID1 system. The setup process will completely overwrite the existing RAID
configuration information and you will no longer be able to use the existing
RAID 1 system.
To build a RAID1 system, follow the procedure below.
Note that, when the product is shipped, a RAID1system has been already built, and thefollowing procedure is not necessary.
The screenshots used in the following explanation are just examples. The model name,capacity, and other information about an HDD shown here may be different than those shownin an actual working system.
1. Prepare two new HDDs.
2. Shut down the OS. Turn off the main power to the equipment, and wait for at least one
minute. And then mount the HDDs on drive bays 1 and 2. (See Figure 5.4.4 Installing andRemoving an Hard Disk.)
3. Turn on the power for the equipment. When "Adaptec RAID BIOS" is displayed on themonitor, press Ctrl+A to start the "Adaptec RAID Configuration Utility".
Adaptec RAID BIOS V5.2-0 [Build xxxxx](c) 1998-2012 PMC-Sierra, Inc. All Rights Reserved.

<<< Press <Ctrl><A> for Adaptec RAID Configuration Utility! >>>Booting the Controller Kernel......-

8-8

8. RAID1

4. When the "Adaptec RAID Configuration Utility" starts, select "Array Configuration
Utility" and press Enter. The "Main Menu" is displayed.
<<< Adaptec RAID Configuration Utility [Build xxxxx] >>>Adaptec 6405E Family Controller #0

Options
Array Configuration Utility
SerialSelect Utility
Disk Utilities

5. Select "Initialize Drives" and press Enter.
Main Menu
Manage Arrays
Create Array
Initialize Drives
Rescan Drives
Secure Erase Drives

6. Select all HDDs displayed in "Select drives for initialization" using Space (When HDDs
are selected, the selected HDDs are displayed in "Selected Drives"), and then press
Enter.
Select drives for initialization
Bx00:Slt00
WDC
WD10EFRX297GB
Bx00:Slt01
WDC
WD10EFRX297GB

8-9

Bx00:Slt00
Bx00:Slt01

Selected Drives
WDC WD10EFRXWDC WD10EFRX-

297GB
297GB

8. RAID1

7. A message is displayed to confirm whether to continue. Press Y to continue theinitialization.
Warning!! Initialization will erase all Array informationfrom the selected drives. Any Array using any of these drives
as members will be affected. Continue?(Yes/No):

Note: The following message may be displayed before the above confirmation
message. For this message also, press Y and continue the initialization.
Warning!! One or more drives you have selected belong to one ormore arrays. Initializing any of these drives may cause you
lose the array(s). Continue?(Yes/No):

8. When the initialization finishes, the following confirmation message appears. Press any
key to go back to the main menu.
Initializing drives…Done

9. Select "Create Array" using the cursor keys, and press Enter.
Main Menu
Manage Arrays
Create Array
Initialize Drives
Rescan Drives
Secure Erase Drives

10. Select all HDDs displayed in "Select drives to create Array" using Space (When HDDs
are selected, the selected HDDs are displayed in "Selected Drives"), and press Enter.
Select drives to create Array
Bx00:Slt00
WDC
WD10EFRXBx00:Slt01
WDC
WD10EFRX-

297GB
297GB

8-10

Bx00:Slt00
Bx00:Slt01

Selected Drives
WDC
WD10EFRXWDC
WD10EFRX-

297GB
297GB

8. RAID1

11. Select "RAID 1(Mirror)" for "Array Type" under "Array Properties",and press Enter.
Array Properties
VolumeRAID 0(Stripe)
RAID 1(Mirror)

Type of the RAID

Array Type:

Array Label:

Array Size:

297

Stripe Size:

N/A

Stripe size

Read Caching:

EnableRead cache

Write Caching:

Enable always

Write cache

Create RAID via:

Build/Verify

Name of the RAID
Capacity of the RAID

GB

[Done]

12. Enter "System" for "Array Label", and press Enter.
Array Properties
Array Type:RAID 1(Mirror)

Array Label:

SystemArray Size:

297

Stripe Size:

N/A

Read Caching:

EnableWrite Caching:

Enable always

Create RAID via:

Build/Verify

GB[Done]

8-11

Building method of the array

8. RAID1

13. Do not change the setting for "Array Size" and keep the maximum capacity. Just press
Enter. Then select "GB" for the unit used for capacity. Press Enter.
Array Properties
Array Type:RAID 1(Mirror)

Array Label:

SystemArray Size

: 297

Stripe Size:

N/A

Read Caching:

EnableWrite Caching:

Enable always

Create RAID via:

Build/Verify

GB[Done]

Press Enter.
Array Properties
Array Type:RAID 1(Mirror)

Array Label:

SystemArray Size:

297

Stripe Size:

N/A

Read Caching:

EnableWrite Caching:

Enable always

Create RAID via:

Build/Verify

GB

TB
GB
MB

[Done]

8-12

8. RAID1

14. Select "Enable" for "Read Caching", and then press Enter.
Array Properties
Array Type:RAID 1(Mirror)

Array Label:

SystemArray Size:

297

Stripe Size:

N/A

Read Caching:

Write Caching:

Create RAID via:

GB

DisableEnableBuild/Verify[Done]

15. Select "Disable" for "Write Caching", and then press Enter.
Array Properties
Array Type:RAID 1(Mirror)

Array Label:

SystemArray Size:

297

Stripe Size:

N/A

Read Caching:

EnableWrite Caching:

Create RAID via:

GB

Enable always
Disable[Done]

8-13

8. RAID1

16. Select "Quick Init" for "Create RAID via", and then press Enter.
Array Properties
Array Type:RAID 1(Mirror)

Array Label:

SystemArray Size:

297

Stripe Size:

N/A

Read Caching:

EnableWrite Caching:

DisableCreate RAID via

:

GB

[D

Build/Verify
Clear
Quick Init
Skip Init

17. When all settings are finished, move the cursor to "Done" and press Enter.
If there are any mistakes in the settings, press Esc and go back to the item with a
mistake.
Array Properties
Array Type:RAID 1(Mirror)

Array Label:

SystemArray Size:

297

Stripe Size:

N/A

Read Caching:

EnableWrite Caching:

DisableCreate RAID via:

Quick Init

GB

[Done]

8-14

8. RAID1

18. The following message is then displayed. Press Enter.
Leaving a drive's cache on for improving the performance may
allow conditions beyond the control of the RAID controller
whereby inconsistent data is written to the array or volume.
If the drive's stability is in question, use the Controller
Configuration menu to turn off the drive's write cache settings.

19. Select "Manage Arrays" in "Main Menu", and press Enter.
Main Menu
Manage Arrays
Create Array
Initialize Drives
Rescan Drives
Secure Erase Drives

20. In the "List of Arrays", select an array you want to check the construction status of,and then press Enter.
List of Arrays
RAID 100 System

297GB

21. The status of the array is displayed in "Array Status". Confirm that "OPTIMAL" isdisplayed.
At this point, the building a RAID1 system is complete.
Array #00
Array Size
Array Status

Array Properties: SystemType: 297GB: OPTIMAL

Array Members
Bx00:Slt00
WDC
WD10EFRX-68J
Bx00:Slt01
WDC
WD10EFRX-68J

8-15: RAID 1

297GB
297GB

8. RAID1

22. When building the RAID1 system is complete, press Esc four times on the screen atstep 21. The "Exit Utility?" dialog box is displayed.
Select Yes and Press Enter. The "Adaptec RAID Configuration Utility" terminates,
and the equipment restarts.
<<< Adaptec RAID Configuration Utility [Build xxxxx] >>>Exit Utility?
Yes
No

Arrow keys to move cursor, <Enter> to select option, <Esc> to exit (*=default)

23. After the equipment restarts, use the recovery DVD and install the OS.
(Refer to the HF-W6500 Model 45/40 SETUP GUIDE.)
Note: If you newly build an array other than a RAID1 array (for example, a RAID0 array),
the following message is displayed when the OS starts.
If this message is displayed, click OK, shut down the OS, and then newly build anarray.

8-16

8. RAID1

8.3 Checking the RAID1 Status
8.3.1 Status Lamp
This equipment has HDD status lamps (an HDD1 status lamp and an HDD2 status lamp) as
shown in the figure below. These lamps show the status of each HDD in the RAID1 system.

Power switch

Correspondence between HDD status lamps and drive bays.
Lamp name
Corresponding drive bay
number
HDD1 STATUS

1

HDD2 STATUS

2Digital LED for
Status indication
Status lamp
Alarm lamp
Drive access

Meaning of the HDD status lamps
HDD status
Status of the HDDs
Lamp status (Red)OFF (Both)

ON (Either one)lamp
Standby lamp

Both HDDs are working
properly.

HDD2 statuslamp

One HDD has an error.
(The power of the HDD with anerror is OFF.)

Flashing (Either one)

Rebuild (copy) is ongoing.
(Only the lamp of the copy
destination HDD flashes.)

Flashing (Both)

Both HDDs have errors.
(Including errors in theconfiguration information)

HDD1 status
lamp
Reset switch

8-17

8. RAID1

8.3.2 Hardware status window
This equipment allows you to check the status of HDDs in the RAID1 system in the Hardware
status window. To display the Hardware status window, double-click the hardware status iconon the notification area of the taskbar.
Hardware status icon

Note: By default, the icon is not shown in the notification area of the taskbar.
If you click the arrow at the side of the notification area, the icon will appear.
Furthermore, if you click Customize, you can set this icon to be displayed in the
notification area of the taskbar.

If both HDDs are working properly, the Hardware status window is displayed as follows.
Hardware status window

Note: In the RAS software, an auxiliary memory unit in general, such as an HDD, isdenoted as a "drive".
8-18

8. RAID1

8.4 Recovering from Failure
8.4.1 Detection of Failure
When a failure is detected in the RAID1 system, the following actions are executed by thisequipment.
No.

ActionCause

1

The HDD status lamp (Red) turns on.

HDD failure

2

The Digital LEDs for Status indication indicate an output message.

(Either one or both(See "6.6.1 POST messages" and refer to the HF-W6500 Model

HDDs)

45/40 RAS FEATURES MANUAL.)
3

The alarm lamp (Red) turns on.

HDD failure (Either
drive)

4

MCALL external contact (maintenance personnel call signal) is
closed.
(See "4.8.2 External control specifications".)

5

Data is recorded using the event log.
(See Section 6.4, "Event Log".)

6

The HDD status of the RAID1 system is displayed in the Hardware
status window.
(Refer to the HF-W6500 Model 45/40 RAS FEATURES MANUAL.)

The following part of this section describes how to recover from each type of failure and how
to handle the situation when a problem occurs during recovery work.

8-19

8. RAID1

8.4.2 Recovery from a failure in one HDD

NOTICE● Never remove an HDD when the HDD status lamp of the HDD is OFF. If you do,
the data stored in the HDD gets corrupted.
● Wear cotton gloves when replacing an HDD in order to prevent problems causedby static electricity. If you do not, the data stored on the HDD may get corrupted.
● Make sure you check the correct procedure before you start the work. If you do notfollow the correct procedure, the data stored on the HDD may be lost.
● As a replacement HDD, do not use an HDD previously used in the A model or the
D model. If you do, this equipment may not operate properly or the data on the
HDDs may be lost because of configuration information mismatches or otherreasons.
● Mount an HDD securely. Loose contacts and missing screws may result in a
failure.
● Do not subject an HDD you are mounting and the already mounted HDDs to shock
while replacing an HDD. Otherwise, failure of the equipment may result.
● Until the rebuild is complete, avoid shutting off the power for this equipment or
attaching and detaching HDDs. Otherwise, the data on the HDDs may be lost or a
failure may result.

To recover from a failure in one HDD, follow the procedure below.
For information about how to recover using a backup HDD, see "8.5.2 Recovery Using a
Backup HDD".
(1) If you replace an HDD while the power to the equipment is on
1. Back up the data.
(See "PRECAUTIONS 4. (2) Backing Up Files.")
2. Terminate all running applications.
3. Double-click the hardware status icon on the notification area of the taskbar.
The Hardware status window appears. In the Hardware status window, check
which HDD has failed.

8-20

8. RAID1

Hardware status icon

Hardware status window

Note: The screen above shows the case where the HDD mounted in drivebay 2 has failed.
4. Remove the failed HDD from the equipment. (See "5.3.4 Installing and Removing
an HDD".)

8-21

8. RAID1

5. In the Hardware status window, click Refresh.
Confirm that "Not connected" is displayed as the HDD status of the drive bay you justremoved the HDD from. If "Not connected" is not displayed, wait for a while, and thenclick Refresh again. Repeat this process until "Not connected" is displayed.
Hardware status window

Click Refresh.

8-22

8. RAID1

6. Mount a replacement HDD. (See "5.3.4 Installing and Removing an HDD".) The
HDD status lamp starts flashing eventually and rebuilding of the RAID1 system starts.
The rebuild process takes about 50 minutes in the case of a 320 GB HDD.
Notes: 1. If the rebuild process does not start within 3 minutes, restart the equipment. If therebuild process still does not start, the HDD or the equipment may have failed. Askfor a send-back repair or contact maintenance personnel, depending on the type of
maintenance contract you have.
2. From after an HDD is mounted in the equipment until the rebuild process iscomplete, the drive bay status in the Hardware status window is as follows.
Note that "OFFLINE" may not be displayed, even immediately after an HDD ismounted.

Immediately after an HDD is mounted

8-23

During the rebuild process

8. RAID1

7. When the rebuild process is complete, the status lamp of the HDD is turned off, and the RAID1
system is recovered. In the Hardware status window, click Refresh, and confirm that the HDD
status of the drive bay where you replaced the HDD is displayed as "Healthy".
Hardware status window (Normal case)Note: If the RAID1 status is displayed as "Optimal (Media Error)" after the rebuild
process is complete, we recommend that you also replace the copy source HDD
with a new HDD after backing up the data.
(For information about how to replace an HDD, see "5.3.4 Installing andRemoving an HDD".)
After you replace both HDDs, set up the equipment again and recover the datafrom the backup files.
(For information about how to set up the equipment again, see "8.2.2 Building a
RAID1 System".)
Alternatively, recover the equipment using a backup HDD.
(See "8.5.2 Recovery Using a Backup HDD".)8-24

8. RAID1

Hardware status window (When a media error occurs)(2) If you replace an HDD while the power to the equipment is turn off
1. Back up the data.
2. Shut down the OS. Turn off the main power to the equipment, and wait for at least
one minute. Then replace the failed HDD with a replacement HDD. (See "5.3.4
Installing and Removing an HDD".)
3. Turn on the power to the equipment. Then the RAID board automatically detectsthat the replacement HDD is mounted and starts the rebuild process. Confirm thatthe HDD status lamp of the replacement HDD is flashing.
4. The OS starts while the rebuild process continues. The time required for the rebuild
process depends on what applications are executed during this period.
Therefore, minimize the number of running applications during the rebuild process.
The rebuild process takes about 50 minutes in the case of a 320 GB HDD.
If you do not want to start the OS, while the messages for system initialization aredisplayed (during BIOS memory check), or while the Digital LEDs for Statusindication output "C0" after the equipment turns on, press F2 to launch the BIOS
setup menu.
5. When the HDD status lamp turns off, the rebuild process is complete. In the
Hardware status window, confirm that both HDDs are healthy.
If the BIOS setup menu is started at step 4, open the upper menu "Exit", move thecursor to "Exit Saving Changes", and press Enter.
A message "Save configuration changes and exit now?" is displayed.
Press Enter to restart the equipment.
6. Double-click the hardware status icon on the notification area of the taskbar.
The Hardware status window appears. In the Hardware status window, confirm
that the RAID status is "Optimal".
8-25

8. RAID1

Notes 1. If the RAID1 status is displayed as "Optimal (Media Error)" after the rebuild
process is complete, we recommend that you also replace the copy source HDD with a
new HDD after the data is backed up.
(For information about how to replace an HDD, see "5.3.4 Installing and Removing
an HDD".)
After you replace both HDDs, set up the equipment again and recover the data fromthe backup files. (For information about how to set up the equipment again, see "8.2.2
Building a RAID1 System".)
Alternatively, recover the equipment using a backup HDD. (See "8.5.2 Recovery
Using a Backup HDD".)
2. If in the above procedure, you try to rebuild without starting the OS but the rebuild
process does not start within 1 minute, see "8.4.3 (2) If the rebuild process does not start".
If the rebuild process still does not start, the HDD or the equipment may have failed. Askfor a send-back repair or contact maintenance personnel, depending on the type of
maintenance contract you have.

8-26

8. RAID1

8.4.3 When a Problem Occurs during Recovery Work
(1) If multiple RAID1 arrays exist
If you replace an HDD with an HDD that has been used in a RAID1 array of anotherpiece of equipment, the rebuild process does not start, and the following message isdisplayed. (The following message is displayed only when the error is detected immediately
after the OS starts.)< NOTICE >If the error is detected while the OS is running, the misplaced HDD will be initialized. Be careful when you
mount an HDD.

If the following message is displayed, shut down the OS, replace the misplaced HDD
with a new HDD, and restart the equipment. After the equipment restarts, the array is
automatically rebuilt.

8-27

8. RAID1(2) If the rebuild process does not start
If you start a rebuild process using the "Adaptec RAID Configuration Utility" but therebuild process does not actually start, do the following.
1. Follow the instruction in "8.2.1 RAID BIOS Menu" to start the "Adaptec RAID
Configuration Utility".
2. After the "Adaptec RAID Configuration Utility" starts, select "Array Configuration
Utility", and press Enter. The "Main Menu" is displayed.
3. Select "Manage Arrays" in the "Main Menu", and press Enter. The "List of Arrays" isdisplayed.
Main Menu
Manage Arrays
Create Array
Initialize Drives
Rescan Drives
Secure Erase Drives

4. If the rebuild process does not start one minute after the "List of Arrays" is displayed,
continue to the following procedure.
5. From the "List of Arrays", select the array you want to recover, and press Ctrl+S.
The "Select Hotspare drives" is displayed.
00 System

List of Arrays
RAID 1297GB

6. In the "Select Hotspare drives", select only the HDD that was used to replace the failed
HDD.
Select Hotspare drives
Bx00:Slt00
WDC
WD10EFRXBx00:Slt01
WDC
WD10EFRX-

Selected Drives
297GB
297GB

Note: If you cannot select the replacement HDD at this point, do the following:(a) Follow step 1 through 4 described in "8.5.2 Recovery Using a Backup HDD".
(b) Install the HDD you previously removed in its original location.
(c) Turn on the power to the equipment, and restart the procedure described in"(3) If the rebuild process does not start" from step 1.
At Step step 6, select the new HDD using the Space key.

8-28

8. RAID1

7. Confirm that the selected HDD is displayed in the "Selected Drives", and then press
Enter.
Select Hotspare drives
Bx00:Slt00
WDC
WD10EFRXBx00:Slt01
WDC
WD10EFRX-

297GB
297GB

Bx00:Slt00

Selected Drives
WDC
WD10EFRX-

297GB

8. The following confirmation message is displayed. Press Y. The "List of Arrays" isdisplayed.
Do you want to submit the changes made ?

Note: If the rebuild process has already started, the following message is displayed. Pressthe Enter key to go back to the List of Arrays".
Error occurred while assigning Hotspare drive Bx00:Slt00
To Array 00 - System

9. In the "List of Arrays", select an array you want to check the status of, and then press
Enter. The "Array Status" is displayed.
00 System

List of Arrays
RAID 1

297GB

8-29

8. RAID1

10. The "Array Status" shows the current progress of the rebuild process. If"OPTIMAL" is displayed, the rebuild process is complete.
(*1) Before the rebuild process starts, "DEGRADED" or "IMPACTED" is displayed inthe "Array Status" item.
Array #00
Array Size
Array Status

Array Properties: SystemType: 297GB: DEGRADED

Array Members
Bx00:Slt00
WDC
WD10EFRX-68J
Bx00:Slt01
WDC
WD10EFRX-68J: RAID 1

297GB
297GB

The rebuild process starts. (*1)
Array #00
Array Size
Array Status

Array Properties: SystemType: 297GB: REBUILDING 41%

Array Members
Bx00:Slt00
WDC
WD10EFRX-68J
Bx00:Slt01
WDC
WD10EFRX-68J: RAID 1

297GB
297GB

The rebuild process is complete.
Array #00
Array Size
Array Status

Array Properties: SystemType: 297GB: OPTIMAL

Array Members
Bx00:Slt00
WDC
WD10EFRX-68J
Bx00:Slt01
WDC
WD10EFRX-68J

8-30: RAID 1

297GB
297GB

8. RAID1

8.4.4 Recovery from Failure in Both HDDs
After you replace both HDDs, set up the equipment again (see "8.2.2 Building a RAID1
System") and recover the data from the backup file.
Alternatively, recover the equipment using a backup HDD. (See "8.5.2 Recovery Using a
Backup HDD".)8-31

8. RAID1

8.4.5 Recovering a Normal HDD That Has Been Set to Offline by MistakeOn this equipment, the RAID board keeps track of all HDDs that have been set to offline(hereinafter referred to as an "offline HDD") for any reason.
Therefore, an offline HDD cannot be used in the equipment that sets the HDD to offline.
But as an exception, if a normal HDD is set to offline by mistake or if an HDD is set tooffline by the RAS software for evaluation of the equipment, the following action can restore
the offline HDD, and allow it to be used as a new HDD again.

NOTICE● If you apply the recovery method for an offline HDD to an HDD that was set tooffline by something other than the RAS software, the HDD may not berecovered, or even if it is recovered, the HDD may not work properly.
● Use the recovery method for an offline HDD only for the purpose of evaluating
the equipment. If you apply the recovery method for an offline HDD toequipment actually used in the field, for example, a system in normal
operation, malfunctions may result, including data loss.
● If an HDD is automatically set to offline by the equipment, the HDD may
possibly be out of order. Do not apply the recovery method for an offline HDD
to such an HDD.
● An HDD recovered by the recovery method for an offline HDD must not be
used for equipment actually used in the field. If used, malfunctions may result,including data loss.
< NOTICE >When step 7 is complete, the status LED of the offline HDD turns off, but the LED will start flashing red
again after about 30 seconds. Make sure you finish all steps up to step 10 before the LED starts flashing. If the
LED starts flashing red again, executing "Initialize Drives" fails, then you need to go back to step 5 and retry.

1. Shut down the OS. Turn off the main power to the equipment, wait for at least one minute,and remove the normal HDD. Record the drive bay number of the removed HDD.
2. Turn on the power to the equipment while only the offline HDD is connected.
3. When "Adaptec RAID BIOS" is displayed on the monitor, press Ctrl+A. The "Adaptec
RAID Configuration Utility" starts.
4. When the "Adaptec RAID Configuration Utility" starts, select "Array Configuration
Utility", and press Enter. The "Main Menu" is displayed.
5. Confirm that the status LEDs for HDD1 and HDD2 are flashing red while the "MainMenu" is displayed. (It may take about 30 seconds until the status LEDs starts flashing red
after the "Main Menu" is displayed.) Then remove the offline HDD from the HDD drivebay.
6. Wait for about one minute, and then insert the offline HDD back into the original HDD
drive bay.

8-32

8. RAID1

7. Confirm that the status LED of the offline HDD is turned off. Wait for 7 to 8 seconds,
and then select "Initialize Drives" in "Main Menu", and press Enter.
If "No drives detected" is displayed when you press Enter, press Esc, select "Initialize
Drives" again, and then press Enter.
(Repeat this procedure until "No drives detected" is not displayed any more.)
Main Menu
Manage Arrays
Create Array
Initialize Drives
Rescan Drives
Secure Erase Drives

8. Select the offline HDD displayed in "Select drives for initialization" using Space,and press Enter. When the HDD is selected, the selected HDD is displayed in "Selected
Drives".
Select drives for initialization
Bx00:Slt00
WDC
WD10EFRX297GB

Selected Drives
Bx00:Slt00 WDC WD10EFRX-

297GB

9. A message is displayed to confirm whether to continue because all data will be deleted.
Press Y.
Warning!! Initialization will erase all Array informationfrom the selected drives. Any Array using any of these drives
as members will be affected. Continue?(Yes/No):

10. When execution of "Initialize Drives" is complete, the following confirmation message
is displayed. Press Esc to go back to "Main Menu".
Initializing drives…Done

If execution of "Initialize Drives" fails, the following confirmation message isdisplayed. Press Esc to go back to "Main Menu", and restart the procedure from step 5.
Initializing drives…FAILED 1 of 1

8-33

8. RAID1

11. Turn off the main power to the equipment, and remove the HDD.
12. Install the normal HDD removed at step 1 back into the original drive bay.
(Check the recorded drive bay number and make sure that the mount location is correct.)Now, the offline HDD can be used as a new HDD again.

8-34

8. RAID1

8.5 Preventive Maintenance8.5.1 Creating a Backup HDD

NOTICE● Wear cotton gloves when replacing an HDD in order to prevent failure causedby static electricity. If you do not, the data stored on the HDD may getcorrupted.
● Make sure you check the correct procedure before you start the work. If you do
not follow the correct procedure, the data stored on the HDD may be lost.
RAID1 is more reliable compared to a system with a conventional configuration.
Nevertheless, the data stored on the HDDs may be lost due to human error or other reasons.
If you create a backup HDD, you can recover from such data loss.
(Note that you can only restore to the point of backup.) We recommend that you prepare abrand-new HDD or another properly prepared HDD for backup and use it to back up the data
periodically. Follow the procedure below, and create a backup HDD.
< NOTICE >・ Make sure you create the backup HDD in drive bay 2.
・ If you want to reuse a previously used backup HDD as a replacement HDD, you must apply "Initialize
Drives" to the used backup HDD. (See steps 3 to 8 described in "8.2.2 Building a RAID1 System".)

1. Shut down the OS. Turn off the main power to the equipment, and wait for at least one
minute. Then replace the HDD mounted in drive bay 2 with a brand-new HDD. (See "5.3.4
Installing and Removing an HDD".)
Make sure you record the drive bay number of the removed HDD.
2. Store the removed HDD in a safety place as a backup HDD.
3. Turn on the power to the equipment. Then the RAID board automatically detects that abrand-new HDD is mounted and starts the rebuild process. Confirm that the HDD2 statuslamp is flashing.
4. The OS starts while the rebuild process is continuing. The time required for the rebuild
process depends on what applications are executed during this period. Therefore, minimize
the number of running applications during the rebuild process. If you do not want to start
the OS, while the messages for system initialization are displayed (during the BIOS
memory check), or while the Digital LEDs for Status indication output "C0" after theequipment turns on, press F2 to launch the BIOS setup menu.
The rebuild process takes about 50 minutes in the case of a 320 GB HDD.

8-35

8. RAID1

5. When the HDD2 status lamp turns off, the rebuild process is complete. Also in the
Hardware status window, confirm that both HDDs are healthy.
If the BIOS setup menu is started at step 4, open the upper menu "Exit", move the cursor
to "Exit Saving Changes", and press Enter. A message "Save configuration changes andexit now?" is displayed. Press Enter to restart the equipment.

8-36

8. RAID1

8.5.2 Recovery Using a Backup HDD

NOTICE● Wear cotton gloves when replacing an HDD in order to prevent failure causedby static electricity. If you do not, the data stored on the HDD may getcorrupted.
● Make sure you check the correct procedure before you start the work. If you do
not follow the correct procedure, the data stored on the HDD may be lost.
Prepare a backup HDD as well as a brand-new HDD, or HDD to which "Initialize Drives"
has been applied (see "8.2.2 Building RAID1"). Then recover the array by following theprocedure below. When you install and remove an HDD, see "5.3.4 Installing and Removing
an HDD" for the procedure.
< NOTICE >・ Make sure you mount the backup HDD in drive bay 2. If you mount a backup HDD in the wrong drivebay, rebuild may not start automatically.

1. Shut down the OS, and turn off the main power. If HDDs are mounted, remove both
HDDs.
2. Mount a brand-new HDD or an appropriately prepared HDD in drive bay 1.
3. Follow steps 3 to 8 described in "8.2.2 Building a RAID1 System" (to execute"Initialize Drives").
If the following message is displayed at step 4 in "8.2.2 Building a RAID1 System",choose Accept and press Enter.
Configuration change has been detected in the system.
If you reject the configuration change, you will not
be able to modify current configuration. If you accept,
it will be updated to the current configuration.
[Accept][Reject]

4. After execution of "Initialize Drives" is complete, press the power switch for at least
four seconds to put the equipment into the standby mode, and turn off the main power tothe equipment.
5. Wait at least one minute after the main power is turned off, and then mount a backup
HDD in drive bay 2.
6. Turn on the power to the equipment. The RAID board automatically detects a brandnew HDD or another appropriately prepared HDD and starts to rebuild the system.
When the rebuild starts, the HDD1 status lamp flashes.

8-37

8. RAID1

7. The OS starts while the rebuild process is continuing. The time required for therebuild process depends on what applications are executed during this period.
Therefore, minimize the number of running applications during the rebuild process.
The rebuild process takes about 50 minutes in the case of a 320 GB HDD.
If you do not want to start the OS, while the messages for system initialization aredisplayed (during the BIOS memory check), or while the Digital LEDs for Statusindication output "C0" after the equipment turns on, press F2 to launch the BIOS setup
menu.
Note: If you try to rebuild without starting the OS but the rebuild process does not start
within one minute, see "8.4.3 (2) If the rebuild process does not start".
8. When the HDD1 status lamp turns off, the rebuild process is complete. Also, in the
Hardware status window, confirm that both HDDs are healthy.
If the BIOS setup menu is started at step 7, open the upper menu "Exit", move thecursor to "Exit Saving Changes", and press Enter. A message "Save configuration
changes and exit now?" is displayed. Press Enter to restart the equipment.

8-38

8. RAID1

8.5.3 Performing Periodical HDD Replacement

NOTICE● Wear cotton gloves when replacing an HDD in order to prevent failure caused bystatic electricity. If you do not, the data stored on the HDD may get corrupted.
● Make sure you check the correct procedure before you start the work. If you do
not follow the correct procedure, the data stored on the HDD may be lost.
● As a replacement HDD, do not use an HDD previously used in the A model orthe D model. If you do, this equipment may not operate properly or the data on
the HDDs may be lost because of configuration information mismatches, orother reasons.
● Do not replace the two HDDs at the same time. If you do, the data getscorrupted.
● When you replace an HDD, make sure that you set the HDD into the offlinemode in the Hardware status window, and then remove that HDD and mountthe replacement HDD. If you mount or remove an HDD when the hardware
status cannot be checked, for example, immediately after the OS starts, afailure may result.
An HDD is a replacement component that must be replaced periodically. (For information about therecommended replacement cycle, see "APPENDIX HANDLING REPLACEABLECOMPONENTS ".)Follow the procedure below for periodic replacement.
Note: The following is the procedure for replacing the HDD mounted in drive bay 1. Whenyou replace the HDD mounted in drive bay 2, interpret drive bay 1 as drive bay 2 andthe HDD1 status lamp as the HDD2 status lamp when following the procedure.
(1) If you replace the HDD while the power to the equipment is turn off
1. Back up the data.
2. Shut down the OS. Turn off the main power to the equipment, and wait for at least one
minute. Then replace the HDD mounted in drive bay 1 with a replacement HDD. (See"5.3.4 Installing and Removing an HDD".)
3. Turn on the power to the equipment. Then the RAID board automatically detects thatthe replacement HDD is mounted and starts the rebuild process.
Confirm that the HDD1 status lamp is flashing.

8-39

8. RAID1

4. The OS starts while the rebuild process is continuing. The time required for the rebuild
process depends on what applications are executed during this period.
Therefore, minimize the number of running applications during the rebuild process.
The rebuild process takes about 50 minutes in the case of a 320 GB HDD.
If you do not want to start the OS, while the messages for system initialization aredisplayed (during the BIOS memory check), or while the Digital LEDs for Statusindication output "C0" after the equipment turns on, press F2 to launch the BIOS setupmenu.
5. When the HDD1 status lamp turns off, the rebuild process is complete. Also, in the
Hardware status window, confirm that both HDDs are healthy.
If the BIOS setup menu is started at step 4, open the upper menu "Exit", move the cursor
to "Exit Saving Changes", and press Enter. A message "Save configuration changes andexit now?" is displayed. Press Enter to restart the equipment.

(2) If you replace the HDD while the power to the equipment is turn on< NOTICE >You need to have administrator privileges to execute step 3. Log on to the computer using an administrator
account and click OFFLINE. If "User Account Control" (UAC) is enabled, in a confirmation message, click
Yes. The User Account Control window is displayed. Then click Continue.
Note that if "User Account Control" (UAC) is disabled and a user without administrator privileges clicks the
OFFLINE button, the HDD is not disconnected.

1. Back up the data.
2. Terminate all running applications.
3. Double-click the hardware status icon on the notification area of the taskbar.
The Hardware status window appears. In the Hardware status window,
under Drive bay1, click OFFLINE to set the HDD into the offline mode.

8-40

8. RAID1

Hardware status icon

Hardware status window

Confirm that the HDD1 status lamp is on. It may take a few tens of seconds for
the HDD1 status lamp to turn on.

4. Execute steps 4 to 7 described in "8.4.2 (1) If you replace a HDD while the power tothe equipment is on" to rebuild the array.

8-41

8. RAID1

8.5.4 Consistency Check for the Mirror Disk
Follow the procedure below for a consistency check of the data on the HDD. For details about
the consistency check, refer to the HF-W6500 Model 45/40 RAS FEATURES MANUAL (WIN-630088).
< NOTICE >・ You can execute a consistency check only when both HDDs are in the normal condition.
・ Note that a consistency check takes an extremely long time. (It takes about two hours when the load isminimal.)・ During a consistency check, there are a lot of accesses to the HDD. Consequently, the system load may
increase, and applications may become slow. Do not execute a consistency check when businessapplications are running.
・ You must have administrator privileges to use the /START option. Execute it using an administrator
account of the computer. If "User Account Control" (UAC) is enabled, start the command prompt byclicking Run as administrator, and then execute this command.

1. Start the system, and log on to the system as a member of the Administrators group.
2. Start the command prompt, and execute the following command. When the command is
executed, a confirmation message is displayed to confirm whether to start a consistency
check. Press Y to start a consistency check.
C:\ >raidcheck /STARTThe consistency check process causes high system load.
Applications should be stopped.
Are you sure you want to continue with this process ? [y/n] : y
A start request of consistency check was sent.
C:\ >

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8. RAID1

3. If you want to check the progress of the consistency check, execute the following
command.
C:\ >raidcheck
Consistency check xx%
C:\ >Note: If you check the progress of the consistency check after the consistency checkfinishes, the output of the command is as follows.
C:\ >raidcheck
Consistency check is not running.
C:\ >

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APPENDIX HANDLING REPLACEABLE COMPONENTSAPPENDIXHANDLING REPLACEABLE COMPONENTSNOTICEDo not use a replaceable component for longer than the recommended
replacement cycle. If you do, a deteriorating or worn-out component may cause
the equipment to fail.

・As you use a component, it gradually deteriorates and becomes subject to wear and tear. The
following components must be replaced at fixed intervals.
・ Replacement of these components is not free of charge.
・ The recommended replacement cycle in the following table assumes that the average ambient
temperature of the system unit is 25°C or less.
Note that when the average ambient temperature exceeds 25°C, the replacement cycle may be
shortened in some cases.
Replaceable
component
HDD

Recommended
replacementcycle
2 years

Note
If the equipment is running 24 hours/7 days a week, the replacement
cycle is two years.
If the equipment is not running 24 hours/7 days a week, the HDD should be replaced every four years or when the power-on
hours count exceeds 20000 hours, whichever comes first.
In order to ensure quick recovery of corrupted files, routinely back up
your files.
DVD drive
Dust filter

4 years
1 year

If you do not replace a filter regularly, failure or shorter life span of theequipment may result.

< NOTE >・ When you replace a component in order to, for example, repair equipment,
you may need to replace the component with a functionally compatible one.
・ If you repair a component in a manner not recommended by the
Manufacturer, proper operation of the component is not guaranteed.

A-1

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