Cybozu Remote Service
Installation guide
Version 3.0.0

Copyright (C) 2011-2012 Cybozu

Contens■ Setup guide
Accessing from computers ........................................................................................ 2
Installation tasks ................................................................................................... 2
System administrator tasks ................................................................................... 2
Users tasks ......................................................................................................... 3
Accessing from your mobile phone ............................................................................ 4
Installation tasks ................................................................................................... 4
System administrator tasks ................................................................................... 5
Settings on Cybozu products ............................................................................. 5
Settings on third party products ......................................................................... 5
Setting Remote Service Manager ........................................................................ 5
Users tasks ......................................................................................................... 6■ Before the installation
Items to be confirmed before installing ...................................................................... 8■ For Windows
Installing......................................................................................................... 9Upgrading........................................................................................................ 14

Uninstalling........................................................................................................ 17■ For Linux
Installing........................................................................................................ 19

Upgrading........................................................................................................ 22

Uninstalling........................................................................................................ 25■ Others
Configuring initial settings ....................................................................................... 26
Server migration .................................................................................................... 30
File composition................................................................................................ 32

Setup guideThis section describes how to set up Remote Service separately for each access method.
Accessing from computers or mobile phones

Accessing from smartphones

You can access the Cybozu products using Safari on your iPhone in the same way that you
access from your computer.

1

Accessing from computers
This section describes how to access the product from your computer.
You can access the Cybozu products using the Web browser of your personal computer at home or
anywhere else outside your office.
For accessing from computers, the following licenses are required:Product license
Remote Service license
Remote Service optional license: Optional license is required for using optional function.
Remote Service Optional license
Use Safari on your iPhone to access the Cybozu products in the same way that you accessfrom computers.

Installation tasks
System administrator tasks
Users tasks

Installation tasks
System administrator must install Remote Service Manager on the server.
Remote Service Manager must be installed on the server from which users can access the products.
You do not need to install Remote Service Manager again if it has been installed for other usages.

Verify the system requirements.
Verify the system requirements of Remote Service Manager, and verify whether the
product supports Remote Service.
System requirements in Product information

Install Remote Service Manager.
Install Remote Service Manager on Windows
Install Remote Service Manager on Linux

Initialize Remote Service Manager.
To use Remote Service, initialize Remote Service Manager as required.
Select "Remote Service" for trial use when you add a client certificate.
Initialization

System administrator tasks
System administrator manages Remote Service using Remote Service Manager.
Accessing Remote Service Manager2Add a product to Remote Service Manager.
Add to Remote Service Manager the products that you want to use via Remote
Service.
Adding a productAdd users to Remote Service Manager.
Add users who will use Cybozu products via Remote Service.
You do not need to add users for third party products.
Adding users

Configure the client certificate for your users.
The client certificate can be configured only when Remote Service optional license isenabled.

Contact users.
Provide access information (access URL and client certificate) of Remote Service to theusers registered in Step 2.
Providing access information to users

On Remote Portal, users can access multiple products and you can display notifications forusers.
Setting Remote Portal

Users tasks
Users must add a client certificate on their Web browser to use Remote Service, and then access the
product.
You can use Remote Service via Safari on your iPhone in the same way.

Get the access information from your system administrator.
System administrator can provide you with the following information:
Client certificate
Login password of the client certificate
Remote Service access URL

Add a client certificate.
Add the client certificate that you got in Step 1 to your Web browser that you areusing.
Adding a client certificate

Access the product.
Using your Web browser where a client certificate has been added in Step 2, accessthe URL provided in Step 1.
Accessing from computers3

Accessing from mobile phones
This section describes how to access products from your mobile phone.
You can access the Cybozu products from your mobile phone using Keitai (optional functions).
Refer to Accessing from computers when you use Remote Service via Safari on your iPhone.
For accessing from your smartphone, you can use KUNAI.
Cybozu KUNAI
Depending on settings, you can get access without a login screen.
For details, see the Frequently Asked Questions (FAQ). This page is available only inJapanese.

Installation tasks
System administrator tasks
Users tasks

Installation tasks
System administrator must install Remote Service Manager on the server.
Remote Service Manager must be installed on the server from which users can access the products.
You do not need to install Remote Service Manager again if it has been installed for other usages.

Verify the system requirements.
Verify the system requirements of Remote Service Manager, and verify whether the
product supports Remote Service and whether you can access Keitai of the product fromyour mobile phone.
Product information System requirements

Install Remote Service Manager.
Installing Remote Service Manager on Windows
Installing Remote Service Manager on Linux

Initialize Remote Service Manager.
To use Remote Service, initialize Remote Service Manager as required.
Select "Remote Service" for trial use when you add a client certificate.
Configuring initial settings

To use Cybozu Office 7 or Cybozu Office 8 Keitai, you also must install Mobile set in addition
to the basic set.
Installing Cybozu Office 8 Keitai
Installing Cybozu Office 7 Keitai
To use any one of the following products, you do not need to install additional software for
Keitai:4

Garoon 3 Keitai
Garoon 2 Keitai
Cybozu Office 9
Dotsales Keitai

System administrator tasks

Settings on Cybozu products
Settings on third party products
Setting Remote Service Manager

Settings on Cybozu products
System administrator can configure each product on the "System administration" screen of the product.

Add users on the product.
On the "System settings" screen of each product, set users for using Keitai.
You do not need to add users for third party products.
If you use Cybozu Office 9, you must configure users after setting the applications to be
used on Keitai.
Preparing for mobile users (Cybozu Office 9 on-premise version)
Setting users for using Keitai (Cybozu Office 8)
Setting users for using Keitai (Cybozu Office 7)"Setting Keitai users" in Cybozu Garoon 3 Keitai Guide (Garoon 3)"Setting Keitai users" in Cybozu Garoon 2 Keitai Guide (Garoon 2)(PDF)
You do not need to configure users for Cybozu.Sales.

Add an access URL.
After setting Remote Service Manager, you must add an access URL for using Keitai on
the "System administration" screen of each product.
Sending Keitai login URL (Cybozu Office 9 on-premise version)
Sending Keitai login URL (Cybozu Office 8)
Setting Keitai login URL (Cybozu Office 7)"Setting login URL" in Cybozu Garoon 3 Keitai Guide (Garoon 3)"Setting login URL" in Cybozu Garoon 2 Keitai Guide (Garoon 2)(PDF)
Setting login URL (Cybozu.Dotsales)

Settings on third party products
You can access third party products from mobile phones if Remote Service premium license is enabled.
Refer to the third party product manual for the necessary settings.

Setting Remote Service Manager
System administrator can set Remote Service on Remote Service Manager.
Accessing Remote Service Manager

5Add a product to Remote Service Manager.
Add to Remote Service Manager the products that you want to use via Remote Service.
Adding products
To use the optional functions of Keitai, you need to update the product information after
adding the product to Remote Service Manager.
Updating products

Add users who use Cybozu products on mobile phones.
You do not need to add users for third party products.
Adding users

Users tasks
User must configure the settings to use the products via Remote Service, and then acces the products frommobile phones.
To use a third party product via Remote Service, refer to the product manual for detailed instructions.
This section assumes that the Cybozu products are used via Remote Service.

Set Keitai in "Personal settings" of the product.
In "Personal settings" of the product, set Keitai account and password.
Preparing for mobile users (Cybozu Office 9 on-premise version)
Regarding "Personal settings" of "Cybozu Office 8" (Cybozu Office 8)
Regarding "Personal settings" of "Cybozu Office 7" (Cybozu Office 7)"Users' settings" of Cybozu Garoon 3 Keitai Guide (Garoon 3)"Users' settings" of Cybozu Garoon 2 Keitai Guide (Garoon 2)(PDF)
Setting Keitai (Cybozu.Dotsales)

Access the product.
Access the Keitai URL from your mobile phone and then login Keitai.
Accessing from mobile phones

6Installation guide contents
This section describes how to install Remote Service Manager.
Before the installation
Verifying before installing

For Windows

For Linux

Installing

Installing

UpgradingUpgrading

Uninstalling

Uninstalling

OthersConfiguring initial settings
Server migration
File composition

7

Items to be confirmed before installing
Verify the following requirements before installing Remote Service Manager:
User rights
Log in to the server where you want to install Remote Service Manager as one of the following users:
On Windows: A user with the Administrator privilege of the installation server
On Linux: A root user for the installation server
Verifying the server and supported products
Verify that the server and the products in use meet the system requirements.
System requirements in Product information
Obtained license
Functions that can be configured in Remote Service Manager varies depending on the license.
Prices, Quotations, and Order in Product information
The latest installer
The latest installer can be downloaded on the following page:
Download

Do not use the same client certificate on two or more Remote Service, otherwise Remote
Service Manager cannot operate normally.
If the product loads its page content from the Internet, the warning screen will appear
each time you display the page.
If the product loads its page content from the intranet, the content cannot be used.
To use virus scanning software, you must remove the contents under (installation
directory)\temp from the target of the scan.

What is Remote Service Manager?
It is a program installed for using Remote Service. Remote Service uses SSL (Secure
Sockets Layer) encrypted communication to communicate with the server placed on theInternet by Cybozu.
On Remote Service of which version is older than 2.1.2, Remote Service Manager is called"relay client".

8

InstallingThis section describes how to install Remote Service Manager on Windows.

Confirm the installation environment.
Items to be confirmed before the installation

Double-click the downloaded "cbrs-rc-3.x.x.exe”.

Select the display language from the drop-down list on the screen that isdisplayed and click OK .
The installer starts.
When Remote Service Manager is already installed, the screen for selecting whether to install
multiple products or to upgrade is displayed.
Upgrading (on Windows)

Click Next .

To agree to the license agreement, select "I accept the terms of the License
Agreement".
And then click Next .
Otherwise, click Cancel to discontinue the installation.

9

Confirm the installation folder, and click Next .
Generally, you do not need to change the displayed folder.
To change the installation folder, click Choose , and select specific folder for installation.
To use the default folder, click Restore Default Folder .

Confirm the installation identifier, and click Next .
Generally, you do not need to change the installation identifier. But for installing multiple Remote
Service Manager, the installation identifier must be unique for each installation.
What is an installation identifier?
Click Next , and the Remote Service Manager port number can be detected automatically.
What is a port number?

10

Confirm the settings, and click Install .
The installation begins.

Click Done .

11Click OK ，and "Initial settings" screen is displayed for your confirmation tostart configuring the initial settings.

"Initial settings" screen indicates that the installation is completed successfully.
If the "Initial settings" screen does not appear

Click Start ，and the initialization starts.
Initialization

If the "Initial settings" screen does not appear
Start a Web browser to display Remote Service Manager if the "Initial settings" screen
does not appear in Step 11.
The access URL is as follows:
http://(server IP address or FQDN):(Remote Service Manager port
number)/remote/login.vm
What is a FQDN?
Example: IP address is "192.168.1.1", port number is "8080".
http://192.168.1.1:8080/remote/login.vm
Example: FQDN is "bozuman.co.jp", port number is "8080".

12http://bozuman.co.jp:8080/remote/login.vm
Please also refer to Frequently asked questions (FAQ)

What is an installation identifier?
For installing multiple Remote Service Manager on one server, an installation identifier isthe character string specified for identifying each Remote Service Manager.
The installation identifier can be any combination of alphabetic characters from a to z.
Numeric characters from 0 to 9 are also allowed after alphabetic characters. The
installation identifier must be 10 characters or less.
The default installation identifier is "cbrc".
What is a port number?
A port number is a sub-address set for an IP address during the internet communication.
The port number is included in the URL for accessing Remote Service Manager.
In Remote Service Manager, one port number is required for one installation identifier.
What is FQDN?
A FQDN is a domain name that specifies its exact location in the three hierarchy of the
DNS, including domain name, sub-domain name, and host name, etc.

13UpgradingThis section describes how to upgrade Remote Service Manager installed on Windows.
Upgrade Remote Service Manager during the period when the product is less accessed.
You must close the "Services" screen after stopping Remote Service Manager in Step 2.
The upgrade may fail if you upgrade Remote Service Manager without closing the"Services" screen.

Confirm the environment for upgrading.
Items to be confirmed before the installation

Stop Remote Service Manager.
After clicking the Windows start menu, select "Control Panel" > "Administrative Tools" > "Services" >"CybozuRemoteService2 (installation identifier)", and click "Stop".

Close the "Services" screen.
Back up the Remote Service Manager data.
To prevent breakdown of the Remote Service Manger server and missing data, you should back up
the data.
To upgrade Remote Service Manager from version 2.0.4 or earlier, copy the following data:
All the files and categories under (installation directory)\conf
To upgrade Remote Service Manager from version 2.1.0 or later, copy the following data:
All the files and categories under (installation directory)\conf
All the files and categories under (installation directory)\dataFile composition

14

Double-click the downloaded "cbrs-rc-3.x.x.exe".

The installer starts.

Select the display language from the drop-down list on the screen that isdisplayed and click OK .
Select "Upgrade the Cybozu(R) Remote Service selected below." and choose
the product you want to upgrade, and then click Next .

Click Upgrade .
Click Cancel

to stop the upgrade.

Click Done .
Open your Web browser, enter the same URL as that of the previous version, and access the "Login"screen of Remote Service Manager to confirm that the upgrade completed successfully.
The "Login" screen indicates that the upgrade completed successfully. Check whether the version
number on the bottom of the "Login" screen is updated.

15

16

UninstallingThis section describes how to uninstall Remote Service Manager on Windows.
To uninstall Remote Service Manager, you must have "Administrator" privileges.

For starting the uninstaller, double-click "uninstall.exe" under the installation directory\(installation identifier).
File composition

After clicking the windows start menu, select "Control Panel" > "Add orRemove Programs".
For Windows 2000 Professional and Windows 2000 Server, select "Add and Remove Applications".

Select "Cybozu (R) Remote Service 3.x.x (installation identifier)" from"Currently installed programs:".
What is an installation identifier?

Click Remove .
Click Next .

Select "Complete Uninstall", and click Next .
To keep the configuration files, select "Uninstall Specific Features", and then select "Application" on
the next screen.

17

Click Done .
The installation is completed.

18

InstallingThis section describes how to install Remote Service Manager on Linux.
Use Linux commands for installation. Turn to Linux server system administrator for help if
you have no experience in Linux shell operation.

Confirm the installation environment.
Items to be confirmed before the installation

Save the downloaded installer "cbrs-rc-3.x.x.bin" to a proper directory, andgo to the directory.
Start the installer by sh command.
[root@localhost root]# sh cbrs-rc-3.x.x.bin

Enter "1" and press "Enter" key.
When Remote Service Manager is already installed, the screen for selecting whether to install
multiple products or to upgrade is displayed.
Upgrading (on Linux)==============================
Choose Locale...
---------------1- English
CHOOSE LOCALE BY NUMBER:

Press "Enter" key.
==============================
Cybozu(R) Remote Service (created with Install Anywhere by Macrovision)---------------InstallAnywhere will guide you through the installation of Remote Service.
It is strongly recommended that you quit all programs before continuing with this installation.
Respond to each prompt to proceed to the next step in the installation. If you want to change
something on a previous step, type "back".
You may cancel this installation at any time by typing "quit".
PRESS <ENTER> TO CONTINUE:

Press "Enter" key to continue to read the license agreement.
File composition

For accepting the terms of this license agreement, enter "Y" and then press"Enter" key.
Otherwise, enter "N" and then press "Enter" key to stop the installation.
DO YOU ACCEPT THE TERMS OF THIS LICENSE AGREEMENT? (Y/N):

19

Confirm the installation directory, and press "Enter" key.
Generally, you do not need to change the installation directory. Leave this blank and press "Enter"key.
To change the installation directory, specify an absolute path as the installation directory.
Setting the Cybozu Application Directory----------------------Set the Cybozu application directory.
The Cybozu application directory is shared by all Cybozu applications.
You do not need to change the default directory unless you installed a Cybozu application inanother directory.
[/usr/local/cybozu/]: (DEFAULT: /usr/local/cybozu):

Confirm the installation identifier, and press "Enter" key.
Generally, you do not need to change the installation identifier. Leave this blank and press "Enter"key. But for installing multiple Remote Service Manager, the installation identifier must be unique foreach installation.
What is an installation identifier?
Setting an Installation Identifier-----------Enter the installation identifier for the product that you want to install.
The installation identifier must be unique for each installation.
(The installation identifier can be any combination of alphabetic characters from a to z; numericcharacters from 0 to 9 are also allowed after alphabetic characters. The installation identifier mustbe 10 characters or less.)[cbrc]: (DEFAULT: cbrc):

Confirm the installation settings, and press "Enter" key.
The installation begins.
Ready To Install----------InstallAnywhere is now ready to install Remote Service onto your system at the following location:/usr/local/cybozu
PRESS <ENTER> TO INSTALL:

Press "Enter" key.
When the completion message is displayed, press "Enter" key to quit the installer.
The installation is completed.
Installation Complete----------Congratulations. Remote Service has been successfully installed to:/usr/local/cybozu/cbrc
PRESS <ENTER> TO EXIT THE INSTALLER:

Confirm that the installation completed successfully.
Start the Web browser, and access Remote Service Manager. "Initial settings" screen indicates thatthe installation completed successfully. The access URL is as follows:
http://(server IP address or FQDN):(Remote Service Manager port number)/remote/login.vm

20What is FQDN?
Example: IP address is "192.168.1.1", port number is "8080".
http://192.168.1.1:8080/remote/login.vm
Example: FQDN is "bozuman.co.jp", port number is "8080".
http://bozuman.co.jp:8080/remote/login.vm

Click Start to start the initial settings.
Initialization

21

UpgradingThis section describes how to upgrade Remote Service Manager installed on Linux.
Upgrade Remote Service Manager during the period when the product is less accessed.
For upgrading Remote Service Manager, you must have the root authority.

Confirm the installation environment.
Items to be confirmed before installing

Stop Remote Service Manager.
/etc/init.d/cbrs_(installation identifier) stop

Copy the Remote Service Manager data.
Create ./backup/ folder in the target folder before copying the data.
To prevent breakdown of the Remote Service Manger server and missing data, you should back up
the data.
To upgrade Remote Service Manager from version 2.0.4 or earlier, copy the following data:
All the files and directories under (installation directory)/conf
cp -rp /usr/local/cybozu/(installation identifier)/conf ./backup/(date for copying data)
To upgrade Remote Service Manager from version 2.1.0 or later, copy the following data:
All the files and directories under (installation directory)/conf
All the files and directories under (installation directory)/data
cp -rp /usr/local/cybozu/(installation identifier)/conf ./backup/(date for copying data)
cp -rp /usr/local/cybozu/(installation identifier)/data ./backup/(date for copying data)

Save the downloaded installer "cbrs-rc-3.x.x.bin" to a proper directory, andgo to the directory.
Start the installer by sh command.
[root@localhost root]# sh cbrs-rc-3.x.x.bin

Enter "1" and press "Enter".
==============================
Choose Locale...
---------------1- English
CHOOSE LOCALE BY NUMBER: 1

Enter "2" and press "Enter".
Cybozu(R) Remote Service-----------Welcome to Cybozu(R) Remote Service Setup

22

Cybozu(R) Remote Service is already installed.
Select whether to install another Cybozu(R) Remote Service or upgrade the installed Cybozu(R)Remote Service.
1- Install another Cybozu(R) Remote Service.
->2- Upgrade the Cybozu(R) Remote Service.
ENTER THE NUMBER FOR YOUR CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT:2

Enter the installation identifier of the product you want to upgrade, andpress "Enter".
What is an installation identifier?
Setting an Installation Identifier-----------The following installation identifiers are already in use:
cbrc
Enter the same installation identifier of the product that you want to upgrade.
[cbrc]: (DEFAULT: cbrc):
If you are upgrading from version 2.2.0 or earlier, the license agreement is displayed afterStep 8.
- To accept the license agreement: Enter "Y" and then press "Enter" key.
- To reject the license agreement: Enter "N" and then press "Enter" key to stop
upgrading.

Enter "1" and press "Enter".
The upgrade begins.
Are you sure you want to upgrade the product?
->1- OK
2- Cancel
ENTER THE NUMBER OF THE DESIRED CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT: 1

Press "Enter".
When the completion message is displayed, press "Enter" to quit the installer.
The upgrade is completed.
Installation Complete-------------------------Congratulations. Remote Service has been successfully installed to:/usr/local/cybozu/cbrc
PRESS <ENTER> TO EXIT THE INSTALLER:

Confirm that the upgrading completed successfully.
Start the Web browser, and access Remote Service Manager.
Check whether the version number on the bottom of the "Login" screen is updated.
The access URL is as follows:
http://(server IP address or FQDN):(Remote Service Manager port number)/remote/login.vm

23

What is FQDN?
Example: IP address is "192.168.1.1", port number is "8080".
http://192.168.1.1:8080/remote/login.vm
Example: FQDN is "bozuman.co.jp", port number is "8080".
http://bozuman.co.jp:8080/remote/login.vm

24UninstallingThis section describes how to uninstall Remote Service Manager on Linux.
For uninstalling Remote Service Manager, you must have the root authority.

Log in as a superuser.
Use su command to log in with the root authority.

Go to the Remote Service Manager installation directory.
File composition

Start the uninstaller by sh command.
[root@localhost root]# sh uninstall

Press "Enter" key.
==============================
Uninstall Remote Service----------------------------About to uninstall...
Remote Service
This will remove features installed by InstallAnywhere. It will not remove files and folders createdafter the installation.
PRESS <ENTER> TO CONTINUE:Enter "1" and press "Enter" key.
To keep the configuration files, enter "2" and then select "Application" on the next step.
The uninstallation is completed.
==============================
Uninstall Options------------ENTER THE NUMBER FOR YOUR CHOICE, OR PRESS <ENTER> TO ACCEPT THE DEFAULT:->1- Completely remove all features and components.
2- Choose specific features that were installed by InstallAnywhere.
Please choose one of the following options:1

25

Configuring initial settings
After the installation is completed, you can configure the initial settings of Remote Service Manager.
Following the initial settings wizard, you can set the system administrator password and Web proxy,
and then select any trial service you want to use and add a client certificate.
To connect to Remote Service with the relay server, you must add a client certificate in the initial
settings.
The initial setting procedures differ according to whether you have a client certificate ornot.
For using Remote Service trial, select "Cybozu-generated trial client certificate" in Step 4of the following procedures.
If you already have a service license, obtain a client certificate in which Remote ID isrecorded from Remote Service ID Application, and select "Other client certificate" in Step 4of the following procedures.
Do not use the same client certificate on two or more Remote Service, otherwise Remote
Service Manager cannot operate normally.
Adding a client certificate might take a long time. The following screen is displayed during
the process. Do not move to another page before the whole process completes.

Click Start on the "Initial settings" screen.

Enter the system administration password twice, and then click Next >> .
Set the password to login the "System administration" screen of Remote Service Manager.
Enter the password twice for confirmation.

26

Select whether to use a proxy server, and click Next >> .
For using a proxy server, select "Use a web proxy server" and enter Server name and Port number,and then click Next>> .
What is a proxy server?

Select a client certificate type, and click Next >> .
If you already have a service license, select "Other client certificate".
For using Remote Service trial, select "Cybozu-generated trial client certificate".
What is a client certificate?

Verify the license agreement, and then click Install .
Available services in trial

27

For adding a client certificate you have obtained, click Browse and select the obtained clientcertificate (zip file).

Click System administration .
The initial settings are completed.
And then access the "System administration" screen to set products and users for using Remote
Service.
Accessing from computers
Accessing from mobile phones

Available services in trial
All services are available in trial. Available products and their access method will differ
according to different services.
Available products are as follows:
Remote Service:･ Accessing from computers or mobile phones･ Cybozu KUNAI for BlackBerry(R)･ Cybozu KUNAI for iPhone･ Cybozu KUNAI for Android･ Cybozu Mobile KUNAI Lite for BlackBerry(R)･ Accessing the product from Safari of iPhones
KUNAI Mobile Device Manager:･ Cybozu KUNAI for Windows phone･ Cybozu KUNAI for BlackBerry(R)･ Cybozu KUNAI for iPhone28

･ Cybozu KUNAI for Android
Regarding Cybozu Mobile KUNAI Lite
Remote service of which version is later than 3.0.0 can not use Cybozu Mobile KUNAI
Lite for BlackBerry(R).
But in the following cases, you can use Cybozu Mobile KUNAI Lite for BlackBerry(R)after upgrading Remote Service Manager to the latest version.
･ "KUNAI Lite for BlackBerry(R) administration" is set in Remote Service Manager ofwhich version is older than 2.3.0.
Using a third party product in the trial
For using a third party product, you need to operate as follows according to system
environment.
･ Remote service is upgraded from Ver 2.3.0 to the latest version:
On the "Product license" screen, click Try new service to try new services.
If you have bought a premium license, this operation can be omitted.
･ Remote service of which version is later than 3.0.0 is installed:
Submit your application on the website of our company.
website29

Server migration
This section describes how to migrate Remote Service Manager in use to another server.
For migrating Remote Service Manager of which version is older than 2.3.0, you should
migrate Remote Service Manager only after upgrading it to the latest version. The version
of Remote Service Manager you want to migrate should be the same as that of the target
server.
Upgrading (on Windows)
Upgrading (on Linux)
For migrating products and Remote Service Manager to other servers at the same time,
you must migrate Remote Service Manager after migrating all products added to the
Remote Service Manager.
After migrating the product server, you should update the product information in Remote
Service Manager.
Updating products (accessing from computers)

Stop Remote Service Manager in use.
Stopping Remote Service Manager

Back up Remote Service Manager data.
Backup data are as follows:
The client certificate (Remote Service ID.zip) and user.pfx under (Installation
directory)\conf- When Remote Service ID.zip does not exist, you should back up only user.pfx.
All the data under (installation directory)\dataInstall Remote Service Manager on the target server.
When "Initial settings" screen is displayed, just close the Web browser without initial
settings.
Installation on Windows
Installation on Linux

Stop Remote Service Manager in the target server.
The procedure is the same as Step 1.
Stopping Remote Service Manager

Delete the Remote Service Manager data from the target server.
The data to be deleted are as follows:
All the data under (installation directory)\dataMigrate the data.
Copy the backup data in Step 2 to the target server.
- When the content of RelayClient.properties in source Remote Service Manager has
been changed, you should also change the content of RelayClient.properties in target
Remote Service Manager.
The client certificate (Remote Service ID.zip) and user.pfx under (Installation
directory)\conf30

- When Remote Service ID.zip does not exist in Step 2, you should copy onlyuser.pfx.
↓Copy
Target server (installation directory)\conf

All the data under (installation directory)\data↓CopyTarget server (installation directory)

Start Remote Service Manager on the target server.
Restarting Remote Service Manager

Confirm the operation.
Start the Web browser, and access "System administration" screen of Remote Service
Manager on the target server to confirm the following items:
The products and users added to Remote Service Manager have been migrated
from the source server.
The license contents have been migrated from the source server.
Accessing Remote Service Manager
About "Configure users" screen
Managing license

Uninstall Remote Service Manager from the source server.
Uninstalling (on Windows)
Uninstalling (on Linux)

31File composition
The following files will exist in the installation directory after Remote Service Manager is installed on theserver.
･･･Remote Service Manager directories･･･Remote Service Manager files<Installation identifier>
LICENSE.txt

License agreement

TRIAL.txt

Trial license agreement

uninstall.exe (uninstall)

Execution file for uninstalling Remote Service
Manager

3rd_party_licenses

Remote Service third-party licensesbinRemote Service Manager start programs

conf

Remote Service Manager settings files

log

Remote Service Manager output log setting filevelocity

Remote Service Manager screen related output log
setting files

data

Database filecert

User added client certificatesjre

JVM files

logs

Remote Service Manager log files

sharedDatabase connection information

temp

Temporary file depository

webapps

Remote Service Manager setting screen templates

work

Temporary file depository

resource (on Windows)

Remote Service Manager files for uninstallation

The default installation directory of Remote Service Manager is "C:\Program Files\Cybozu\cbrc" (on Windows) or "/usr/local/cybozu/cbrc" (in Linux).
Client certificate ((Remote Service ID).zip file) is saved in the conf folder.
Client certificate ((Remote Service ID).zip file) includes the following files:(Remote Service ID).zip(RemoteID).pfx: client certificate
Attention.txt: includes necessary information for using Remote
Service
What is Attention.txt?
Attention.txt is the text file included in the downloaded client certificate. Attention.txt
describes the necessary information for using Remote Service such as the method toaccess Remote Service Manager, as well as the password to import the client certificate.

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