FAO
CapabilityFinance& Accounting
atOutsourcing
WiproServices
Explore new ideas andExplorenew upideasoptions
to movethe to moveupvalue
the F&AF&Achainvalue chain

Organizations that want to scale and / orcontrol costs of managing their Finance &Accounting (F&A) process use Wipro’s F&A
service. We explore new ideas and options tomove up the F&A value chain. The value of an
end-to-end optimized finance and accounting
solution is driven by ensuring compliance andcontrol, operational efficiency and businessinsights.
We support organizations that want to scaleand/ or control costs of managing their F&A

process. We combine business domain
knowledge with Robotic Process Automation(RPA), artificial intelligence, datamanagement, analytics and Wipro Base)))TM, aproprietary BPaaS platform with over 450
unique processes, for multi-channel F&A
support. Clients have gained exceptional
value from the real-time visibility intoprocesses, reporting and collaborative
innovation enabled by the service.

Key capabilities
End to end finance and accounting service catalogue
Procure to pay• Vendor master• Invoices processing• Helpdesk• Payments• ReportsOrder to cash
• Customer master• Invoice creation / billing• Credit management• Collections• Accounts receivable• Deductions & disputemanagement• Report

High end accounting• Tax• Treasury• Plant & cost accounting• Management reporting• Planning & decision
support

Record to report• Month end close• Journal• Fixed assets• Reconciliations• Reports

FeaturesOur vision is to evolve a “Digital Finance
SSC/GBS” for our customers and focus oncore business finance requirements such as
business insights, compliance and controland operational efficiency. These
requirements are being delivered byleveraging our “Smart Operations Framework”
comprising of the following levers:• Customer experience: Ease of information
access and interaction, more focus on2

strategic success factors as operational
challenges are addressed• Process harmonization: Best in classbenchmarked process, insights to actiondata visualization and analytics driving
reduction of mismatches, open items andexceptions, breaking the silos with crossfunctional teams• Hyper automation: Augmented platform,
robotics process automation/artificial
intelligence, block chain and cloudHighlights
Through our platform-led smart operationsapproach, we help you align the cost offinance organization to global standards andachieve best in class business metrics

USD 2 Bn+ businessvalue delivered as partof our finance andaccounting practiceOver 50 alliances andpartnerships to drive next
generation BPO solutions/cloud,mobility and specialized tools

Our mature finance andaccounting practice delivers
cost savings of 40 - 60%
while creating businessvalue beyond efficiency tomaximize client’s revenues
and profit

Our global workforce of over
19,000 people provide end-to-end
finance & accounting services toclients from 35 centers in morethan 35 languages

3Case study: The world’s leading steel
producer transformed its billing
process for better productivity
Challenge
The client had non-standardized and several
manual processes across the globe. The
technology was not utilized to the full
capacity and no process-centric andbusiness-centric metrics were monitored toprovide business insights. The client also
experienced high DSO (Days Sales
Outstanding) due to inconsistent debt
collection attempts and there were multiple
instances of duplicate payments. Additionally,
there was a high volume of vendor queries, led
by high query resolution cycle time.

The solution and initiatives enabled real timereporting of business metrics withfollowing benefits:

01

USD12.4 Mn duplicate
payments identified

02

40% productivity
benefits to client

Solution

03

98% automationof billing process

Wipro addressed the challenges byimplementing a combination of tools, process
reengineering and process optimization
method that included:04

60% process
standardization acrossthe board

05

82% reduction intransport inventory
backlog

06

36% increase in end
customer satisfaction

07

Business value
delivered till dateis USD14.8 Mn• RPA (Robotic Process Automation) toautomate manual process of billing andinvoice payments• OCR (Optical Character Recognition)
optimization, using digital process mapswith Wipro Base)))TM Harmony, Power BI
enabled dashboards for real time reportingon business metrics, and duplicate
payments check tool
• Shared Service Center re-designing• Process reengineering to reduce - transport
inventory backlog, DSO, vendor queries; andauto VAT determination• Language neutralization cheat sheets
for better TAT (Turn Around Time)

4Business impact

Case study: An American technology
company engaged in next-gencustomer engagement, fabricnetworking and cloud solutions

Business impact
The solution and initiatives enabled real timereporting of business metrics with following
benefits:

Challenges
Below are the major challenges faced by
the client:• Extended month end close period anddelayed reconciliation timelines• Manual & non-standardized processes• Lack of process documentation• Lack of workflow & case management tool

Solution
Wipro addressed these challenges byimplementing Wipro’s IP tools, process
improvements and by eliminating thepeople dependencies:• Deployed Wipro Base)))TM Core as aworkflow tool to expedite the hand-offs
and approvals during the month end
close period. Wipro Base)))TM Core has
been used as case management tool to log
process discrepancies and queries• Wipro Base)))TM Reconciliation tool isimplemented to automate month end
reconciliation processes• Created detailed SOPs and training manualfor eliminating process dependencies.
• Standardized the processes across entities
and business lines and establishedindustry specific business metrics (SLAs)
to map the performance to industry
benchmarks

01

40% reduction
in resource cost

02

Business value (CostSaving) delivered is
USD2 Mn+

03

5% upfront
productivity benefit
delivered04

Reduction in monthend close &reconciliations
cycle time5

Case study: Leading US clothingcompany reduces operationalcosts by 50%Challenge
The client faced multiple challenges that
affected process efficiency in thefollowing ways:• Unstandardized Accounts Receivable (AR)under Finance and Order Management (OM)
in customer service resulted in a silo
environment, driving customer
dissatisfaction and high volumes ofunapplied cash, leading to credit hold• Improvement required on time takenfor book close• Sales order managemento Inventory research and sorting of
mismatched price consumed more than
two hours per day per FTE. This reduces
the efficiency within the team,delays the orders being booked andshipped to the customer, leading tocustomer dissatisfactiono Average Turn Around Time (TAT) for an
order was 4 to 5 hours• Accounts Payableso Duplicate payments, as the namesuggests, means that the systems orteam has a probability of making
duplicate payments.
o Unpaid PO: There is no timely reportingat the moment to display unpaid PO• Inaccurate revenue predictions (~80%accuracy) - manual process and limited
accuracy affected the company’s cash
flow decision

Solution
Wipro’s answer to the challenges came in theform of process improvements and theimplementation of automation tools. Ordermanagement and AR was brought under onemanagement. Wipro also deployed descriptive
analytics. Process efficiency was enhancedwith bots, and customers of the client were
supported through customer portals
enhancing the user experience. In addition,
following were the solution components
designed to address the different challenges:• Leveraging Blackline and Wipro Base)))TM
reports for book close monitoring andanalysis, as well as error analysis andidentifying preventive actions
6Business impact
The business impact resulting from thesolutions deployed helped in cost savings andimproved process efficiency. Following is thebusiness impact from the solutions
implemented:

01

85% reduction inunapplied cash(~USD 5Mn) and 67%
reduction in
unallocated cash(~USD 3.6 Mn)

02

30% - 40% overall
productivity withorder TAT reduced
by 50%

030405

Revenue prediction
accuracy went up
from 80% to 99%,
with actionable
intelligence onrevenue projection
and production
planning
Duplicate payment
avoidance of USD
3.3 MnThe overall benefit
included USD 15 Mn
worth of businessvalue delivered, 50%
reduced operational
cost and 38%
productivity benefitsWipro Limited
Doddakannelli, Sarjapur Road,
Bangalore-560 035,
India
Tel: +91 (80) 2844 0011
Fax: +91 (80) 2844 0256
wipro.com
About Wipro Limited
Wipro Limited (NYSE: WIT,BSE: 507685, NSE: WIPRO) is aleading global information
technology, consulting andbusiness process services
company. We harness thepower of cognitive computing,hyper-automation, robotics,
cloud, analytics and emerging
technologies to help ourclients adapt to the digitalworld and make themsuccessful. A company
recognized globally for its
comprehensive portfolio ofservices, strong commitment
to sustainability and good
corporate citizenship, we haveover 175,000 dedicatedemployees serving clients
across six continents.
Together, we discover ideas
and connect the dots to build abetter and a bold new future.
For more information,please write to us at
info@wipro.com

IND/INT-CL/MAR2020-APR2021