FEBRUARY 2024

Sustainability
Report 2023

Table of Contents
3 Governance

1 Introduction
Table of Contents

2

Financial Sustainability

26

Forward-Looking Statements

3

Privacy and Trust, CCO

27

Letter From Our CEO

4

Privacy and Trust

28

Company Values

5

Cybersecurity Strategy

29

Company Overview

6

Information Security

30

Platform Overview

7

Board of Directors Structure31

Efficient Growth8

Board of Directors Composition

32

Guiding Principles

9

Business Ethics

33

Report Highlights

10

4 Environmental

2 Social

Efficiency

35

Greenhouse Gas Emissions

36

DEI Strategy

12

Workforce Diversity

13

Leadership Diversity

14

Compensation and Benefits

15

Pay Parity

16

ZoomInclusion (ERGs)

17

Employee Hiring

18

Employee Training

19

Sustainability Materiality Assessment

40

Core Leadership Training

20

SASB Reporting Framework

41

Supplemental Leadership Training

21

TCFD Reporting Framework

42

Career Mobility

22

United Nations Global Compact

43

Community Involvement

23

Sustainable Development Goals

44

Employee Experience24

5 Initiatives
Initiatives

38

6 Appendix

2

SECTION 1 — INTRODUCTION

Forward-Looking Statements
and Materiality Disclaimer
This report contains “forward-looking statements” within the meaning of the federal securities
laws. Forward-looking statements include all statements that are not historical facts. In somecases, you can identify these forward-looking statements by the use of words such as “anticipate”,“believe”, “can”, “continue”, “could”, “estimate”, “expect”, “forecast”, “goal”, “intend”,“may”, “might”, “objective”, “outlook”, “plan”, “potential”, “predict”, “projection”, “seek”,“should”, “target”, “trend”, “will”, “would” or the negative version of these words or othercomparable words. These forward-looking statements include, but are not limited to, any
statements regarding our plans for growth, and customer or market growth, including ourestimated total addressable market (“TAM”). Such forward-looking statements are subject tovarious risks, uncertainties, assumptions, or changes in circumstances that are difficult to predictor quantify. Accordingly, there are or will be important factors that could cause actual outcomesor results to differ materially from those indicated in these statements. These factors include but
are not limited to those described under “Risk Factors” in our most recent Annual Report on Form
10-K or subsequent filings with the Securities and Exchange Commission (“SEC”). Such factors
may be updated from time to time in ZoomInfo’s periodic filings with the SEC, which areaccessible on the SEC’s website at www.sec.gov. These factors should not be construed as
exhaustive and should be read in conjunction with the other cautionary statements that include
such filings. We undertake no obligation to publicly update or review any forward-looking
statement, whether as a result of new information, future developments or otherwise, except as
required by law. Inclusion of information in this report, including any discussion, analysis, orassessment of “material”, “significant”, “key”, or similarly described information is not anindication that we deem such information to be material to an investment decision related to our
securities. The significance of this information should not be read as necessarily rising to the levelof materiality used for purposes of complying with or reporting pursuant to U.S. federal securities
laws and regulations, even if we use the words “material” or “materiality” in this report.

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SECTION 1 — INTRODUCTION

Letter From Our CEO
Henry Schuck

Our Mission

Founder and CEO

To modernize go-to-market for all.

Business leaders today face many challenges,
but one towers above the rest — how to growour businesses in a resilient, sustainable way.
Companies in every sector and vertical areunder tremendous pressure to drive meaningful
revenue growth. It’s no longer enough,however, for companies to pursue that growthat any cost.
It is our responsibility as leaders to ensure ourbusinesses thrive alongside the communities inwhich we live. We have a duty to reduce ourenvironmental impact wherever possible toleave a safe, healthy world to our children. We
should lead by example and be bold in our
pursuit of lasting, sustainable growth.
Growth isn’t a buzzword at ZoomInfo — it’s afoundational pillar of our mission and culture.
We expect every single employee to bring a
growth-oriented mindset to their work, and that
relentless focus is central to every aspect of ouroperations. We have learned that true progressis steady and incremental, which is why
continuous, ongoing improvement is afundamental part of how we work as a businessand how we grow as individuals.

remarkable results under intensely demanding
conditions, a proven track record of resilienceand dedication that inspires and impresses me.
Cultivating that kind of culture requires both
long-term vision and unwavering resolve fromeveryone, and I’m encouraged to see the ways
ZoomInfo has grown and improved during thepast year.
In the 12 months since the publication of ourlast Sustainability Report, ZoomInfo has invested
millions of dollars not only in product researchand development, but also in improving thesustainability and efficiency of our processes.
We are constantly applying the lessons we’ve
learned during the past year to inform ourambitious plans for the future, and how
ZoomInfo can continue to innovate and adapt ina rapidly changing world.
ZoomInfo has been helping companies grow foralmost 20 years, and I couldn’t be more excited
to continue building a thriving, sustainable
future together over the next 12 months andbeyond. I’m proud of the work we have done,
and the results are encouraging — but there is
still much more to do.
Let’s tackle that important work together.

Another key factor in our success is a willingness
to lean into difficulty and rise to a challenge.
Time and again, our teams have delivered

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SECTION 1 — INTRODUCTION

Company Values

Be Relentless

Be Experts

We will be relentless: when we deliver value toclients; when we compete; when we run into
difficult problems. We will outpace andoutcompete our competition. We are smart,clever, and resourceful in everything we do.
Competing with us for the same customers will
be a daunting experience.

Winning for our customers requires that weunderstand them deeply. Winning for ourbusiness requires us to be experts in ourdomain areas. Great companies solve complex
and costly problems for their customers - you
can’t do this without being an expert in yourcustomers’ day to day workflow. We will
demand this level of customer and businessexpertise from everyone at the company.

Be Entrepreneurs
Entrepreneurs hustle, move fast, takeownership, they have autonomy, and makedecisions. They are accountable, but they do
not operate in fear, they aren’t afraid to fail.
They are resilient, resourceful, and solutionsoriented - even when conditions say otherwise.
We will entrust, and expect, our leadershipand our teams to operate as entrepreneurs.

Be a TeamWe can’t win if we act like a random assortmentof siloed groups. We are one team, working
together to win. We collaborate and lean in to
help each other.

zoominfo.com

Be Innovators
Innovating is who we are, it is how we havegotten here. But not just with our product andhow we define what GTM means for the future.
We innovate to be leaner and more efficient in
the way we operate, we will find ways to drive
outcomes no one thought were possible - frommarketing and lead generation to legal, finance,and procurement. Through innovation, we will
set a new standard for how great companies
operate with discipline.

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SECTION 1 — INTRODUCTION

About ZoomInfo
ZoomInfo is a leading go-to-market platform that helps
businesses successfully find, acquire, and grow customers.
Our innovative approach combines data and technology to connect
companies with their best prospects exactly when they’re ready tobuy. Our unified platform offers unmatched insights backed by datathat align sales and marketing teams around one single sourceof truth. By streamlining their go-to-market process, our customers
work more efficiently, increase productivity, and ultimately growfaster. ZoomInfo is the key to winning in any environment andreaching a company's growth potential.

Financial and Business Profile

Customer Profile

Revenue

Total

Total

$1.24B>3,500>35,000

2023 Revenue

Employees

Paying Customers(1)GrowthProfitability

Invested

13%

40%

1,820

2023 YoY Revenue Growth2023 Adj. Operating
Income Margin(2)Customers w/ >100k ACV(1)Cash Flow

Retention

Leaders87%

62%2023 Net Revenue
Retention Rate(3)Percentage of the Fortune 100 thatare customers(1)

$463M
(2)

2023 Unlevered Free Cash Flow

1.
2.
3.

As of or through December 31, 2023 as applicable
GAAP to non-GAAP reconciliations available in the non-GAAP reconciliations section of our Fourth Quarter and Full-Year
2023 Financial Results press release available on ir.zoominfo.com
Net revenue retention is a metric that we calculate based on customers of ZoomInfo at the beginning of the twelve-month
period, and is calculated as: (a) the total annual contract value ("ACV") for those customers at the end of the end of thetwelve-month period, divided by (b) the total ACV for those customers at the beginning of the twelve-month period.

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SECTION 1 — INTRODUCTION

ZoomInfo Overview
ZoomInfo is the go-to-market platform to find, acquire, and grow customers. Our unified platform spansfour core products and an array of specialized applications.

SalesOS

MarketingOS

SalesOS empowers frontline GTM teams to achieve
ambitious goals with unparalleled efficiency. Withpowerful buyer intent data, key contact tracking, andunmatched technographic and firmographic data,
sales teams spend less time prospecting and convert
opportunities faster.

MarketingOS offers marketing professionals
everything they need to identify new audiences,increase conversions, and maximize ROI in
account-based marketing (ABM) campaigns.

SalesOS’s sophisticated intelligence tools allow
managers to coach frontline sellers more effectively,
and our powerful generative AI features help sales
professionals automate administrative work, giving
them time to focus on what really matters — helping
our customers drive revenue.

OperationsOS & DaaS
OperationsOS and Data-as-a-Service give customers
flexible access to the data and data management
capabilities that power ZoomInfo’s platform.
These solutions work with major cloud data
platforms and offer a broad range of specialized
tools for ops professionals, including lead-to-accountmatching, as well as powerful enrichment, routing,and email verification capabilities.

zoominfo.com

MarketingOS offers insight-driven orchestration andpersonalized engagement across multiple channels,
including display and social advertising, email, andmore. Our ABM tools allow marketers to target
existing customers more effectively, and our form
enrichment and abandoned form tracking features
help marketers drive greater value from every lead.

TalentOS
TalentOS enables talent acquisition and humanresource professionals to identify, attract, and retain
the very best people in their industries.
Incorporating a range of tools, from recruitment
intelligence and automation functionality to talentengagement and employee branding, TalentOS
gives talent acquisition professionals a single
platform to manage the entire recruitment andonboarding process.

7

SECTION 1 — INTRODUCTION

More Revenue andIncreased Operational
Efficiency With ZoomInfo
ZoomInfo drives efficiency for customers by connecting
companies with their best prospects exactly when they’re
ready to buy.
Traditional B2B sales and marketing activities are inefficientand rely on substantial face-to-face engagement, often
necessitating carbon-intensive travel. ZoomInfo customers
use data and insights to identify prospective customers,
engaging them at the right time and via the right channel,
driving a vastly more efficient go-to-market motion that
consumes fewer resources, while delivering better outcomes.

The Results are In:
Our customers have spoken (some 7,000 of them) — with ZoomInfo they save time, drive
efficiency and deliver more revenue. ZoomInfo customers bring in 32% more revenue,
increase their marketing pipelines by 1.5x, almost double their quota attainment, and close
deals up to 37% larger.

Growth
32% Increase in Revenue

Efficiency

Savings

50% time saved on low
value tasks

81% use fewer
workflow tools“I love ZoomInfo and
it is vital to my job
and performance ona daily basis!”“If ZoomInfo was taken
away I would resign frommy role.”Our Customers say it best:“ZoomInfo is the best, mostaccurate lead gen tool ourteam has ever used.”

Learn More →zoominfo.com

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Guiding Principles
Our guiding principles are informed by the triple bottom line
accounting framework, with a commitment to profit, people,
and the planet. We believe our investments in each allow us tocontribute to positive change in the world while efficiently
driving financial performance.

ProfitWe are Efficient

Key operational initiatives• Efficiently drive growth, profitability, and free cash
flow generation• Be efficient stewards of shareholder capital
SDG: 9PeopleWe are Fair

Key operational initiatives• Attract, hire, and train, a diverse employee population while
enabling them to thrive• Maintain gender and race pay parity• Give back to our community
SDG: 3, 5, 8, 10, 16

PlanetKey operational initiatives• Prioritize renewable energy• Offset emissions through RECs and carbon credits

We are Green
SDG: 7, 12, 13

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9SECTION 1 — INTRODUCTION

2023 Highlights
Social• Met gender and race pay parity standards.

• Received Numerous Workplace Awards.

• Signed the California Equal Pay Pledge.

• Advanced employee development programs.

• Donated platform access and partneredwith employees to contribute morethan $1.5 million to worthy organizations
positively impacting the communities
where our employees live and work.

• Created a new employee resource groupadvocating for Jewish colleagues andtheir allies.

• Created the ZoomInfo foundation tofurther our charitable giving and community
enrichment activities.

• Signed the Anti-Defamation League Pledge
to combat anti-Semitism.

Governance• Introduced diversity as a factor inevaluating candidates for the boardof directors.
• Expanded our global privacy
re-notification campaign, more thandoubling the number of re-notifications.

• Launched Enterprise Risk
Management Program.
• Returned capital to shareholders throughtwo share repurchase authorizations
approved by the Board of Directors —repurchasing 22.6 million shares in 2023.

Environment• Reduced our gross and net emissions
per $1 million of revenue by 27% and46%, respectively.
• Introduced sustainability criteria when
making facilities decisions with respect
to new leases.

zoominfo.com• Invested in a safer climate and a moresustainable world through the retirementof 1,500 verified emission reductions,saving 1,500 metric tons of CO2
emissions from being released into
the atmosphere.

10Social11

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Diversity, Equity,& Inclusion Strategy
ZoomInfo’s diversity, equity, and inclusion mission is to provide an environment in which all employees
can thrive. We believe that diversity promotes innovation through the power of multiple points of view.
Our strategy focuses on six core components, including accountability and transparency, representation,
development and growth, belonging, equitable pay, and giving back.

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Workforce Diversity
Company
Employee Demographics by Gender

Employee Demographics by Age

Employee Demographics by Location

Employee Demographics by Racezoominfo.com

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SECTION 2 — SOCIAL

Leadership Diversity
Executive
Executive Demographics by Gender

Executive Demographics by Race

*Executive is defined as persons holding a vice president role or above.

Management
Management Demographics by Gender

Management Demographics by Race

*Management is defined as persons holding a managerial role that is below a vice president role.

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SECTION 2 — SOCIAL

Compensation and Benefits
We reward success with competitive compensation, annual bonuses based on both company and personal
performance, majority participation in our equity incentive plan, employee stock purchase plans (ESPP),
matched retirement plans at 50% of the first 7% contributed, unlimited paid time off, paid parental leaveand support, home buying cash back programs, pet insurance, and legal services. We also offer
comprehensive health benefits, including free medical plans, mental health services, fertility care, gender
reassignment coverage, employee assistance program counseling, and a wellness app.1

Transparent Compensation

Free Medical Plan

ZoomInfo produces Total Rewards Statement
for employees which provides easy-tounderstand, fully transparent, and itemized
compensation reporting to all employees. Thesestatements are individualized to illustrate totalcompensation packages and investments madeby ZoomInfo. These statements are refreshedannually or following a compensation event.

ZoomInfo offers employees a variety of medical
plan options, with an enhanced set of highquality and affordable offerings including a freeto-employee option so that everyone has thecoverage they need.

Employee Stock Purchase Plan (ESPP)The ESPP allows the use of after-tax payroll
deductions to purchase company stock at a
10% discounted price. This creates anotheropportunity for employees to participate in thelong-term growth and success of the company.

Product Spotlight: Fair Pay Report

ESG Retirement Option
ZoomInfo incorporated an ESG retirement plan
option into our employee benefit package. This
optionality allows employees to choose
products that better align with their values, tocontrol their future, and to fuel the change theywant in the world. We believe these options will
support improved engagement, retention,
recruitment, and plan participation, and further
define ZoomInfo as an employer of choice.

ZoomInfo, throughComparably, provides
title, location, work
experience, and company
size compensationtransparency. These
personalized estimates
increase applications andpromote fairness basedon merit.
Learn More →1) Certain benefits may vary by region

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Pay Parity
We focus on pay parity and ensuring that individuals are paid fairly for any role regardless of gender,
race, or cultural background. In 2023, ZoomInfo proudly joined the ranks of forward-thinking organizations
by signing the California Equal Pay Pledge, publicly reaffirming our dedication to pay equity. This
commitment aligns us with industry leaders who recognize the importance of equitable compensation —irrespective of gender or race — as a cornerstone of sustainable business practices.

Gender Benchmark Pay Ratios
Relative to Average Across ZoomInfo

Race Benchmark Pay Ratios
Relative to Average Across ZoomInfo

A Benchmark Pay Ratio of "100%" indicates an employee ispaid at the midpoint salary range relative to the average of all
ZoomInfo employees.

We employ globally recognized survey data to set a salary range
for every role at ZoomInfo to ensure that we pay competitively
relative to the market.

Source: Benchmark data from Aon/Radford

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ZoomInclusion Employee
Resource Groups
ZoomInclusion takes an active role in focusing on the equity, advancement, and empowerment of
employees. Employee resource groups receive dedicated funding to host events, bring in speakers, anddevelop programs that help create a sense of belonging for all ZoomInfo employees. Over 25% of ourteam actively participates in one or more ZoomInclusion groups.

ZoomInfo Women’s Initiative Network
Works to increase the representation andadvancement of women in all roles at ZoomInfo
through professional and personal development. The
network is dedicated to motivating one another andgiving women the courage to discuss and solve
issues that impact them specifically. This
environment also educates others and mobilizes
advocacy company-wide.

Jews at ZoomInfo
Empowers ZoomInfo’s Jewish employees byfostering mutual support and learning, provides aplatform to advocate for important issues andcelebrate significant events within the Jewish
community, and cultivates strong connections
between Jewish employees and their allies througheducational and celebratory events.

ZoomInfo Pride
Fosters an environment that encourages positive
diversity of lesbian, gay, bisexual, trans, queer, and +individuals. In doing so, this group furthers the
advocacy, mentorship, and education of identifying
individuals in the workplace with a focus anddetermination that all people understand the history,
accomplishments, and talents of these communities.

ZoomInfo Military and Family
Connects and constructs relationships for past,present, and future service members of any global
armed forces. This group provides resources,
fellowship and military-themed events to improvecompany and community atmosphere. ZoomInfo
Military and Family supports diversity and leads by
example, in a group with mixed backgrounds but
identical experiences.

zoominfo.com

Asian American and Pacific Islander(AAPI) Allyship Network
Celebrates Asian cultural diversity, raises awarenesssurrounding violence and discrimination faced by the
AAPI community, and creates a safe space for AAPI
employees to connect with each other and share
their experiences.

Zoom in Color
Cultivates fresh ideas to build a pipeline to recruit,retain, and develop Black professionals. This spaceelevates the importance of community whilecelebrating our individuality. Zoom in Color builds
confidence in our employees to inspire us all to live
authentically and advance professionally.

Latin Diversity Network
Provides an uplifting and supportive environment for
ZoomInfo’s Latin/Hispanic employees to engage inprofessional development while discussing topics
that affect the community.

ZI Caregivers
Provides support for employees who are caregivers,
which can include parents, caregivers for the elderly,
and other caregiving situations. The goal is to raiseawareness of the challenges facing caregivers andadvocate for solutions that can improve their wellbeing at ZoomInfo.

ZI Wellness
Creates a safe space to foster personal growth andmeet personal needs by providing resources andbreaking down the stigma surrounding mental,
emotional, and physical health.

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Employee Hiring
To grow sustainably, it is critical for ZoomInfo to attract, hire, and retain the best talent. We look to hire difference
makers — people who will create and build products that drive game-changing value for our customers, people whowill challenge the status quo and define new possibilities, and people who will drive progress and make everyone
around them 1% better every day. We hire selectively and look for unique individuals who will be impactful andcollaborative and want to help build the best software company in the world.

Data-Driven Recruiting
We continue to use leading-edge technology tomake our recruiting and hiring processes more fairand equitable. Our redesigned recruitment process
makes hiring more efficient, consistent, automated,and data-driven. Our improved hiring model isscalable to the needs of the business, and focuseson sourcing high-quality talent while providing aremarkable experience for our candidates and ourhiring managers. We leverage validated
assessments to ensure we are hiring people withthe right competencies and traits that drive
employee success at ZoomInfo. We identify those
attributes that differentiate the great from the good
and are committed to hiring talent who possess
those qualities.

Reduced Inequality with Skill-BasedHiringBy focusing on hiring for competencies and skills,
we can cast a wider net to attract more diverse
candidates across the board. We are passionate
about diversity, equity, and inclusion. We
celebrate our differences as well as our common
interests to help educate and unite us. Investing indiversity removes barriers, promotes ideas, andunlocks innovation that allows us to create best-inclass products and solutions for everyone. We are adestination for diverse talent where our teammembers can be their authentic selves every day andbe rewarded for their successes and contributions
based solely on their merit.
We believe in continuous process improvement andstrive to get 1% better every day. We achieve this byremoving roadblocks in the hiring process, ensuring
we have an unbiased selection process, taking thetime to truly uncover the best talent in the market

zoominfo.com

Product Spotlight:
Diversity Recruitment
Diversity and inclusion filters in TalentOS
help recruiters to increase the presenceof diverse talent within a candidate
search. Filters include highlighting
candidates from Asian American, African
American, and Latinx backgrounds alongwith female and veteran candidates.

Learn More →and by using data to drive our decisions. We willcontinue to hone our KPIs, focus on redefining our
Employee Value Proposition, leverage data andtechnology to select people with the rightcompetencies, and ensure that we are hiring theright people at the right time to deliver world-classproducts to our customers.

Champion Program
Our goal is to create a world-class onboarding
experience that reflects our values and culture.
Champions are new-hire onboarding mentors who
exemplify ZoomInfo values and facilitate an
opportunity to develop both personally andprofessionally through a less formal channel.

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Employee Training
We define new possibles not only for our customers, but also our employees. Our talent mission is to ensure the best
and brightest people choose to be part of ZoomInfo, and most importantly, choose to build a rewarding career here.
ZoomInfo has established a rich learning, performance, and engagement ecosystem. Each year, we deliver a series oftrainings and activities, including:•Pre-hire boot camps for recent graduates to elevate theirskills before they enter the workplace.

•

Security awareness and data privacy trainings to ensure welive up to our rigorous commitment to data privacy anddata security.

•

A robust, 90-day onboarding program that helps employees
integrate seamlessly into the company, their functional area,
and their team. Our program includes orientation sessions,training opportunities, technical boot camps, roundtables,
self-service onboarding hubs, and enrichment activities.

•

Allyship, inclusion, and cultural sensitivity trainings that
promote a sense of belonging and empowerment,
particularly to address systemic biases and equity issues
across diverse populations.

•

Anti-harassment training to ensure a welcoming workplace.

•

A diverse toolbox of validated behavioral and performancemeasurement tools, like 360s and psychometric tools that
help employees better understand their behaviors, skills, andgrowth areas at key inflection points throughout their career.

•

A thoughtful and relevant performance management
program that includes formal goal-setting, individual
development planning, and annual reviews. We haveelevated our commitment to individual development
plans for all employees and quadrupled participation acrossthe organization. As part of this strategy, we have adopted
systems that better track and support performance and goalsetting.

•

A thoughtful talent and succession planning program,including 9-Box assessments with a rigorous commitment toperformance calibrations.

•A strong commitment to career development, includingorganizational, functional area, and role-based
competencies; guidance for navigating vertical andlateral career acceleration, and programs that support
effective coaching conversations between employees
and their managers.

•

A deep catalog of soft skills training programs and resourcesthat ensure our employees can easily find the rightopportunities, tools, and approaches at the right time.

•

A comprehensive catalog of self-service videos and modules
with thousands of titles, including over 40 trainings
from Harvard Business Publishing, and topics encompassing
technical mastery, communication, teaming, leadership, andsoft skills.

•

An employee development tech stack, including a strong
learning management system and internet presence.

•

A thoughtful, stepwise leadership development programthat supports a broad audience of individual contributors,
emerging managers, functional leaders, and executives. This
includes trainings, roundtable discussions, and peer learning
opportunities spanning multiple levels.

•

Ample access to professional third-party coaches and expert
industry mentors.

•

Multiple programs that strengthen engagement,
retention, and opportunities in the leadership pipeline forwomen and diverse populations, like our Women in
Leadership networking events and the McKinsey Connected
Leadership Academy.

•

Ongoing engagement surveys, focus groups, and pulse
checks with companion initiatives that ensure our employees
feel heard and have a say in ongoing improvements.

3,651

6,663

84,837

Leadershipdevelopment hours

New hire
onboarding hours

Self-paced
training videos

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Core Leadership Training
Repeatedly identifying and developing the best leaders in the world is critical to ZoomInfo’s
success. Our structured leadership programs work to inspire transformational leaders whose
focus is to promote growth and help every member succeed in executing our shared vision.

Core Leadership Program Roadmap
01

02

03

Emerging Leaders
Program

New Manager
Boot CampManager Accelerator
Program

Target Audience: Individual contributors
looking to build leadership skills
and awareness.

Target Audience: New team leads
and managers looking to understandbasic responsibilities.

Target Audience: Team leads andmanagers (w/ 6+ months of experience)
looking to elevate leadership skills.

The Emerging Leaders program seeks toaccelerate the development of employees
without direct reports by providing themwith fundamental leadership skills, selfawareness, influence, communication, anda strong peer network. This will help highperforming employees understand if
management is the right career track fortheir aspirations.

New Manager Boot Camp provides a
focused exploration of fundamental
managerial roles and responsibilities.
This program offers important
information on ZI policies andprocedures, and global employment law.

The Manager Accelerator program
develops existing managers’ capabilities tobe effective leaders and arms them with aleadership tool kit, insights, assessment
strategies, and a peer network.

The program consists of live sessions.

The program consists of live sessions, selfpaced learning, assignments, and sharedgroup experiences.

The program consists of live sessions,self-paced learning, projects, and sharedgroup experiences.

06

05

04

Breakthrough Leadership
Program

Better Up Leadership
Coaching Program

GrowthSpace Mentoring
Program

Target Audience: Directors andabove seeking to cultivate an enterpriseleadership mindset.

Target Audience: Directors, seniordirectors, and vice presidents looking
for professional coaching.

Target Audience: Team leads,
managers, and senior managers looking
for mentorship.

The Breakthrough Leadership program
builds on key attitudes, skills, and behaviors
required of enterprise leaders, as well as
facilitates structured real-world audits of
their team’s competence and motivation.

The Better Up Leadership Coaching
program offers leaders the opportunity
to work with a certified coach on theirpersonal and professional development.

GrowthSpace is a 1:1 manager mentoring
program supporting managers' personal
and professional development targets(such as leadership development;
communication; core management skills;
productivity; client management; careerplanning; sales, marketing, and productmanagement; and customer success) toimprove their core competencies.

The program consists of live sessions
and projects.

The program consists of 1:1 sessions,self-paced learning, and assignments.

The program consists of 1:1 sessions.

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Supplemental Leadership
Training
Supporting Leadership Programs++

Leadership Lounge:
Individual Contributor

Leadership Lounge:
Manager Roundtable

Target Audience: Any employee
looking for direct interaction with theleadership team.

Target Audience: Managers and above
looking to contribute to meaningful
leadership dialogue.

This grouping of the Leadership Lounge isan informal networking series that connects
individual contributors with ZoomInfo
leaders and peers.

This grouping of Leadership Lounge isan informal networking series thatconnects managers with ZoomInfo leadersand peers.

The program consists of live sessions hosted
by one leader with 5-10 employees from allfunctions. There is no set agenda and nocanned questions, just 60 minutes of real
people and real talk.

The program consists of live sessions
hosted by one leader with 5-10 employees
from all functions. There is no set agenda
and no canned questions, just 60 minutesof real people and real talk.

+Finance Leadership Program
Target Audience: New college graduates.
This full-time program is designed toprovide finance and accounting graduateswith cross-functional experience toaccelerate career development.
Participants complete rotational
assignments, providing an opportunity tocultivate analytical skills while building
relationships with leadership.
The program lasts a total of 24 months.
Upon completion, candidates will beoffered an opportunity in one of the areasin which they participated.

Diversity Leadership Program+
McKinsey Connected
Leaders Academy
Target Audience: Individual contributors
through senior managers that self-identify
as Black, Asian, or Hispanic-Latinx seeking
support and connection for diversity
in leadership.
The program is designed for highperforming, early- to mid-career managers
who have been in their roles for at least
four to six months, and aspire to take thechallenging leap into senior leadership or
improve their professional andorganizational capabilities.
The program consists of live sessions andself-paced learning.

zoominfo.com

21

SECTION 2 — SOCIAL

Career Mobility
Our internal career mobility process is designed to recognize areas of employee success and reward themwith additional responsibility. Most career paths are defined throughout the organization and advancement
is achieved by meeting specific performance criteria. We believe that this transparent and growth-oriented
approach distills skills, increases stability, boosts retention, encourages cross-pollination, and maintains avital competitive culture.

>2x the career mobility of our SaaS peers*Mobility is measured as vertical or horizontal movement between jobs
*Source: Benchmark data from Mercer

In our sales organization, the majority of new hires are recent college
graduates in their first or second job. We believe in recognizing
success and promoting internally, with over half of our accountexecutives moving through our internal development programs
within one year.
ZoomInfo can grow fast because of this hiring escalator model.
We reinvest and compound these go-to-market efficiency gains
to generate even more efficiency.

New
Employee(Inbound SDR)

zoominfo.com

SDR
Management

Account
Executive

Account
Management

MarketingOS

OperationsOS… and more.

Certification
to Senior
Outbound SDR(8–12 months)

22

SECTION 2 — SOCIAL

Community Involvement
ZoomInfo funds employee resource groups to host educational and philanthropic events to promote an
inclusive workplace and community, while providing opportunities for employees to volunteer time tocauses they are passionate about. The company also supports the community by donating platform accessto non-profits and universities, and through its annual fundraising drive that it has hosted for more than adecade. Fundraising drive proceeds are raised by employees working in teams for the benefit of local
youth- and family-focused nonprofit organizations. In aggregate, donated platform access and company
and employee donations totaled more than $1.5 million in 2023.

A Culture of Paying It Forward: Cradles to Crayons and ZoomInfo
Every single day, all over the United States, millions
of families struggle to provide essential necessities
for their children, including nutritious food andwarm clothing.
Nationwide, as many as two in five children live at or
beneath the federal poverty guidelines, resulting in
malnutrition, poorer educational outcomes, and along list of barriers to upward social mobility.
Newton, Mass.-based Cradles to Crayons has beenworking tirelessly to provide support for struggling
families across the Bay State since 2002, and hassince expanded its operations to the Philadelphia,
Chicagoland, and New York City metropolitan areas.
Cradles to Crayons became a ZoomInfo customer in
2021. Many of our employees were touched by theorganization’s mission to help children acrossMassachusetts and beyond. With ZoomInfo offices
located just a few miles away, our employees saw aunique opportunity to make an immediate, tangible
impact in our community, including Matt Rohr, oneof our revenue enablement managers.
“It seemed like a great fit, and an easy way toconsistently give back,” Matt says. “I have a personal
belief that, as I become more successful and am
blessed with the life ZoomInfo has provided me,
giving back in this way feels like a responsibility, andone that I’m glad to fulfill.”zoominfo.com

Matt’s attitude of paying it forward aligns perfectlywith ZoomInfo’s approach to corporate philanthropy.
Hundreds of ZoomInfo employees volunteer
thousands of collective labor hours with Cradles to
Crayons and other organizations helping to meeturgent needs in their communities every month.
Our employees have created dedicated Employee
Resource Groups (ERGs) to advocate for importantcauses such as racial and economic justice, the civilrights of marginalized groups including the LGBTQI+
communities, support for veterans returning from
active duty, and other vital philanthropic work.
As of 2023, one in four ZoomInfo employees wereinvolved with at least one ERG, and more than
$50,000 has been allocated to support ZoomInfo’s
ERGs in the coming year.
Matt continues to volunteer with Cradles to Crayons
at least once per month, and hopes his work will
inspire others to reach out and help theircommunities however they can.
“It still blows my mind that one in three children in
Massachusetts suffers from clothing insecurity, andthat the number increases to one in two children in
the Boston area,” Matt says. “If I can help reducethat number and make a positive change in ourcommunities, it will be all worthwhile.”

23

SECTION 2 — SOCIAL

Employee Experience& Recognition
We are focused on creating personalized experiences that strengthen individual, team, andcompany performance. We start with our brand, company values, and culture and align experiences
to our employees’ journey.

Workplace Awards

Employee Experience Survey

In 2023, we were honored to receive various
awards celebrating our workplace, culture,
diversity, and teams.

At ZoomInfo, we regularly survey our
employees to anonymously capture their
feedback and provide opportunities to critiquetheir workplace. We believe listening builds
trust, reduces misunderstanding, enhances
productivity, and allows us to use data to makethe best decisions for all.

*2023 Employee Experience Survey

Product Spotlight: Best Company Awards
At ZoomInfo, we believe that transparency in business drives progress, increases customer
and employee satisfaction, and results in stronger growth.
Through Comparably, we bring workplace cultural transparency to everyone through real
employee insights into company leadership, compensation, team, environment, and outlook.

Learn More →zoominfo.com

24Governance

25

SECTION 3 — GOVERNANCE

Financial Sustainability
Structural Competitive Advantage
By focusing on efficiency across the organization, ZoomInfo has consistently delivered a combination of
growth and profitability. We believe that efficient businesses are able to deliver superior financial returns
over the long term while generating value to the customer, value to the community, and being goodstewards of shareholder capital.

Growth and Profitability

Capital Allocation
We have used cash to fund acquisitions — expanding our platform and driving value for our customers, aswell as opportunistically repurchasing and retiring shares of ZoomInfo common stock.
In 2023, the board of directors unanimously authorized two share repurchase programs, and the company
repurchased $400 million in ZoomInfo common stock, representing 22.6 million shares, more than 5% of
the company’s issued and outstanding shares.

zoominfo.com

26

SECTION 3 — GOVERNANCE

Privacy and Trust
Simon McDougall
Chief Compliance Officer

ZoomInfo is a privacy-first company, just like any company
that processes data should be. This gives confidence
both to our customers who use our data, and to thecontacts in our database who want to understand how
we use their information.

in AI development and usage, supporting our existing
policies and keeping up with the rapid rate of innovationin this space. We are now aligning our governanceframework with the NIST AI Risk Management Framework,
which is emerging as a credible third-party standard.

This ongoing commitment became even more relevant in
2023, as the rapid progression of generative AI put the
spotlight on how data is collected and used. Trust isfundamental to good business, and needs to be earned
through consistent high standards and continual
improvement in a fast-moving world.

As the market leader in our sector, we also seek to raise
standards throughout the industry. We founded theBusiness Information Coalition to bring together ourpeers and competitors to jointly educate, advocate, andshare best practices. In 2023, ZoomInfo led a coalition
effort to bring members of the BIC to Washington, D.C.
to brief federal lawmakers on the importance of crafting
privacy legislation that differentiates sensitive personal
information from business information that professionals
use every day for commerce.

The fundamentals of ZoomInfo’s approach to privacy
and control remain unchanged; in addition to complying
with local regulations wherever we operate, we seek toapply the same high standards globally, which means weoften exceed local regulatory requirements. Thisapproach is reflected in our notice program, where every
new contact is sent a clear notification as soon as
possible, and in our opt-out program, where we process
the large majority of opt-out requests automatically andwithin a few hours, with other requests being dealt withmanually in a few days.
In 2023, we launched our Enterprise Risk Management
Program to promote consistency, coordination andcompleteness in our risk management activities. As aresult, we have clarified and formalized risk ownership in
the business, expanded and documented our controls,
and made our governance more explainable. This will
help us continue to improve our risk management
practice and support our growth.
We have also evolved our policies, controls and guidance toaccommodate the new challenges of generative AI. We
support our Data Ethics Policy with our Data Advisory Board,a cross-disciplinary group that advises ZoomInfo on novel orcomplex data handling questions; and our engineers and risk
management experts worked together to iterate on guidancezoominfo.com

Overall, the kind of data we process, and what we use it
for, has not changed, and is still relatively low-risk. We
seek to connect business professionals to other businessprofessionals to discuss business. The data we provide is
the kind you might see on a business card, email
signature block, resume, or company webpage – we are
not building detailed profiles with hundreds of data
points, and we have no interest in people’s private lives.
But we are successful by maintaining high standards, bothin how accurate and actionable our data is, and in giving
customers and other stakeholders confidence that thedata is collected and used responsibly. These themes willremain constant in the rapidly changing world.
Going forward, our commitment to privacy, data ethics,
responsible AI and good governance will be unwavering.
We understand that the trust of our customers, contacts,
and other stakeholders must be earned, and we willcontinue to lead from the front.

27

SECTION 3 — GOVERNANCE

Privacy and Trust
ZoomInfo is founded on our customers’ trust in our data. Collecting data is central to all businesses, and it’s our job tobe ethical stewards of the data we hold and process. We are focused on business information, such as a person’s
workplace, job title, email, and phone number — the kind of information you would find on a business card, email
signature block, resume, or company webpage. We don’t collect sensitive private information. Many privacy laws
expressly exempt business contact information or are drafted to only regulate personal consumer data in a household
capacity, but we apply the same high standards to all the data we process.
Learn More →

>73M

>90%

privacy notices weredelivered in 2023

of our total emailable universe
have been provided notice

Privacy First

Privacy Leadership

Privacy is core to our platform. ZoomInfo is setting the industry
standard for the ethical handling of business-to-business data. We
provide customers with access to helpful tools that give themcompliance assurance and control over their information.

Improvements to our industry benefit us because our customers
gain confidence and use our services more. Additionally,
promoting high standards in the industry benefits our customers,
the economy, and society overall.

Transparency
We send privacy notifications to every addressable contact in our
database, detailing their rights to access, request, or correct theirinformation. We also offer contacts the ability to opt out entirely
using our self-serve privacy center, supported by a full-time teamthat ensures all requests are fulfilled. In 2023, we expanded our
global re-notification campaign to individuals in the database,more than doubling the number of re-notifications delivered,prioritized by age and quality of record.

Email Deliverability
We have implemented and actively manage best-in-classinfrastructure and protocols to facilitate sending privacy notices
that meet or exceed industry standards and best practices for
deploying privacy notices.

Integrity
Our company-wide privacy policies and practices have beencertified under TrustArc’s Enterprise Privacy and Data Governance
Practices. We have also achieved CCPA and GDPR validations
from TrustArc. Our ISO 27701 certification assures our
stakeholders that processes are in place to protect their data andpersonal information. Finally, we are also certified under the EUU.S. and Swiss-US Data Privacy Frameworks, including the UK
Extension to the EU-U.S. Data Privacy Framework, and we are aregistered data broker in California and Vermont, as well as anyother state in which it is required.

Dedicated Privacy Team
Our team of legal and privacy professionals is tasked withexpanding compliance with policies, providing notifications topeople in our database, processing opt-outs, supporting
customers, and monitoring emerging legislation locally, nationally,
and internationally.

zoominfo.com

Enterprise Risk Management (ERM) &Assurance
ZoomInfo’s ERM Program supports the structured and holistic
management of its enterprise risks. In 2023, the Program
developed ZoomInfo’s Risk Appetite Statement, refined
ZoomInfo’s Risk Universe, and worked with internal risk owners
to develop detailed risk assessments. The ERM Team
continues to support risk owners in ongoing control
improvements, and conducts ongoing monitoring to assess
the presence, design, efficacy, and maturation of thosecontrols. As a complement, ZoomInfo’s Assurance Team
undertakes discretionary reviews, combining the executionof its annual program of assurance work with ad hoc reviewsas the need arises. The combination of ZoomInfo’s ERM andAssurance work provides assurance to stakeholders regarding
controls, as well as strengthening the overall risk culture at
the firm.

Industry Advocate Spotlight:
Business Information Coalition
ZoomInfo founded and leads the Business Information
Coalition, bringing together like-minded companies toadvocate for strong and meaningful protections for consumer
privacy, while balancing the needs of businesses to use nonsensitive information for B2B communications. The coalition
enables companies to share best practices and legislative
intelligence, as well as pool resources to advocate as a unified
industry voice to state and federal lawmakers.

28

SECTION 3 — GOVERNANCE

Cybersecurity Strategy
ZoomInfo’s cybersecurity framework and operational model support business growth that builds trust and provides
peace of mind to our customers. Our proactive strategies work to anticipate future requirements or potential threats,
and our reactive strategies work to contain and address unforeseen challenges.

Cybersecurity Framework
Risk Visibility& Control

Empowerment& Automation

Provide risk owners andrelevant stakeholders with thenecessary visibility for making
risk-based decisions.

Enable employees to efficiently
embed security in their daily
operations and set operationalfoundations aligned withbusiness objectives.

Security Assurance

Thought LeadershipTranslate our cyber defense
efforts with security assurance
that will support efforts to build
trust with customers andinvestors.

Reduce security barriers during
the sales process by positioning
ZoomInfo as a thought leader inthe cybersecurity domain.

Cybersecurity Operational Model
Identification& Enrichment

Prevention &Containment

Maturity Metrics& Risk Visibility

Incident &Breach Readiness

Identification

Enrichment

Prevention &Containment(Tools)Prevention &Containment(People)Incident &BreachReadiness

Maturity
Metrics & Risk
Governance

Environmental
MonitoringThreatIntelligence

Identity & Access
Management

Job SpecificTraining

Business
Continuity
Management

Continuous
Transformation
Measurements

Architecture
Reviews

Insider Reporting

Data Leakage
Prevention

Communication& Awareness

Disaster
Recovery

Executive
Visibility

Automatic Tools

Crowd Sourcing(Internal)

Perimeter
Security

Remediation
Guidance

Communication
Plan

Asset Owners
Visibility

Cloud Security

Technical
Standards

Response
Process &Negotiation Skills

Board ofDirectors
Visibility

Security Tools
Accessibility

Cyber Insurance

Penetration Tests

Our cybersecurity strategy is to focus on the following domains:
Product Security

Data GovernanceIntegrating security early in the
product development process asan essential component of the
System Development Life Cycle.

Ensure data confidentiality andintegrity through policy oversightfor client-derived data while
supporting governance,
management, and data loss
detection events.

zoominfo.com

Identity & Access
Management
Develop a strong Access Control
Methodology to oversee andenforce access provisioning,
modifications, auditing (Insider
Threat), and removal.

Breach Readiness
Minimize the business impact ofa security breach in order tomaintain secure business
operations, limit the effects on
our customers, and mitigate
damage to our brand.

29

SECTION 3 — GOVERNANCE

Information Security
Data Sources

Security TeamWe collect data through four primary methods. First,
we programmatically extract information frompublicly available sources such as websites, press
releases, and news articles. Second, we have a data
training lab of researchers who manually gather andupdate information through internet and telephoneresearch and train our data-collection algorithms.
Third, we have a contributory network that allows our
Community Edition customers to share businesscontacts with us. Customers contribute data so that
we can research and verify their contacts andimprove the quality of the database for all our users,
and our free version users exchange contacts forlimited access to our platform. And, fourth, throughpartnerships with common data providers.

ZoomInfo’s Cyber Security team is comprised ofa diverse group of security veterans withexperience managing all facets of information risk
including, but not limited to, Application Security,
Data Governance, Security Engineering, Security
Processes and Services, Secure Software
Development (S-SDLC), Governance Risk andCompliance (GRC), Risk Management, Cyber ThreatIntelligence, Breach Readiness, Cyber Defense
Center for monitoring (CDC), Offensive Security,
and Security Awareness.

Learn More →Data Protection
ZoomInfo is a highly security-minded organizationcommitted to protecting our information and ourCustomer information from both intentional andunintentional misuse. In this spirit, ZoomInfo has
implemented a robust Information Security
Management System (“ISMS”) that meets the strict
guidelines of the ISO 27001 Standard. Ourorganization is also proud to have expanded our ISO
certifications to include ISO 27701 for Privacy andISO 27017 for Cloud Security. ZoomInfo has earned
the AICPA’s SOC 2 attestation regarding thesecurity, availability, and confidentiality controls
around our services. Additionally, ZoomInfo
demonstrated compliance with the Cloud Security
Alliance organization (CSA) industry-recognized
security requirements by registering ZoomInfo with
the CSA STAR program.

The wide range of competencies within the Cyber
Security Team and effective operational model,
together with strong executive management
engagement, ensure security is integrated with every
part of our business.
ZoomInfo also maintains meaningful working
relationships with academia to help gauge thesecurity climate and identify effective methods forskill development and information sharing.

Cybersecurity Steering Committee
Our Cybersecurity Steering Committee is structured
to enhance executive oversight and governance.
The committee and its subcommittees allow seniorbusiness leaders to make more time-sensitive,risk-based decisions in how security manifests within
the organization.

Learn More →zoominfo.com

30

SECTION 3 — GOVERNANCE

Board of Directors Structure
Our Board of Directors is responsible for overseeing strategic planning and monitoring risk exposure. The Board of
Directors allocates governance control across four committees: 1) Audit, 2) Compensation, 3) Nominating andCorporate Governance, and 4) Privacy, Security, and Technology. The Audit Committee and Privacy, Security, andTechnology Committee meet at least quarterly. The Compensation Committee and Nominating and Corporate
Governance Committee meet periodically as circumstances dictate. Select responsibilities are listed below.

Audit Committee

Compensation Committee•

Overseeing the quality and integrity of financial
statements, reporting processes, and audits;•

Establishing and reviewing the overall compensation
philosophy of the Company;•

Overseeing compliance with legal and regulatory
requirements applicable to financial statements
and processes;••

Monitoring the independent registered public
accounting firm’s qualifications, performanceand independence;

Reviewing and approving corporate goals andobjectives relevant to Chief Executive Officer and otherexecutive officers’ compensation, including annual
performance objectives and performance evaluations;•

Reviewing and approving, or recommending to theBoard of Directors, the Company’s equity-basedplans, incentive compensation plans, and administering
the plans;•

Monitoring the Company’s regulatory compliance withrespect to compensation matters;•

Overseeing the preparation of the Company’s executive
compensation disclosure.

•

Reviewing performance of the Company’s internal
audit function;•

Overseeing risk assessment and management,
particularly with respect to financial risk exposure;•

Overseeing environmental, social, and governance(“ESG”) related strategy, policies, practices, risk
assessment and management, and public disclosures.

Learn More →Learn More →Nominating and Corporate
Governance Committee

Privacy, Security, andTechnology Committee••

Monitoring the Company’s global data privacy andsecurity practices with respect to applicable regulations
and requirements;•

Monitoring the quality and effectiveness of theCompany’s information security framework, including
capabilities, policies, and controls, and methods for
identifying, assessing, and mitigating information andcybersecurity risks, and assessing the effectiveness of
the Company’s management of information securityrelated risks;•

Reviewing the Company’s technology and innovation
strategy and approach, including the impact on the
Company’s performance, growth, and competitive
position, and monitoring performance against its
technology functionality and availability goals.

Identifying individuals qualified to become directors,
and selecting, or recommending director nominees forthe next annual meeting of stockholders or to fillvacancies or newly created directorships that may occur
between such meetings;•

Developing and recommending to the Board of
Directors a set of corporate governance principles;•

Overseeing and approving the management continuity
planning process;•Recommending members of the Board of Directors toserve on committees and evaluating the functions andperformance of such committees;•

Otherwise taking a leadership role in shaping thecorporate governance of the Company.

Learn More →Learn More →Additional information on our Board of Directors structure and governance can be found on our investor relations website.
Learn More →zoominfo.com

31

SECTION 3 — GOVERNANCE

Board of Directors Composition
Our Board of Directors is made up of experienced and diverse executives from technical leadershipbackgrounds across the software, privacy, finance, and legal industries.
Learn More →Board of Directors Demographics by Gender

Board of Directors Demographics by Age

Board of Directors Demographics by Tenure

Board of Directors Demographics by Race

Approximate affiliate tenure of non-employee directors as of 12/31/2023

zoominfo.com*based on the information provided in the company's proxystatement as of March 29, 2023. Includes one director of
Middle Eastern descent

32

SECTION 3 — GOVERNANCE

Business Ethics
Integrity, honesty, and sound judgment are fundamental to our reputation and success. Our
Code of Business Conduct and Ethics requires all employees to maintain the highest ethicalstandards in every aspect of their business dealings and seek to avoid even the appearance ofimproper behavior.
Learn More →Corporate
Governance
Guidelines

Human Rights Policy

Environmental Policy

ZoomInfo’s corporate
governance guidelines
describe the principles andpractices that the Boardof Directors is expected
to follow in carrying out
its responsibilities.

ZoomInfo is committed tobusiness practices that are
ethical and responsible andstandards of conduct that
respect and uphold global
human rights. We respectand support international
principles aimed at
protecting and promoting
human rights.

ZoomInfo is committed tosustainable businesspractices and will respondto environmental
challenges, promote
environmental
responsibility, and support
the development anddiffusion of environmentallyfriendly technologies.

Learn More →Learn More →Learn More →Anti-Bribery andAnti-Corruption

Whistleblower Policy

Supplier Codeof Conduct

ZoomInfo prohibits all
bribes, kickbacks, or othersimilar payments in any
form, either directly or
indirectly, to or for anyone
for the purpose of obtaining
or retaining business or
obtaining any otherfavorable action.
Learn More →zoominfo.com

ZoomInfo has establishedprocedures for the receipt,
retention, investigation,and treatment ofcomplaints and concerns
regarding accounting,internal accounting
controls, auditing, andother legal and regulatory
matters. All reports arepromptly reviewed.
Learn More →ZoomInfo outlines
expectations and guidelines
with respect to responsible
sourcing, including ourcommitments to humanrights, the environment,
health and safety, businessethics, and the developmentof a diverse and sustainablesupply chain.
Learn More →33

Environmental

34

SECTION 4 — ENVIRONMENTAL

Efficiency
Efficiency

Committed to Carbon Neutrality

ZoomInfo’s platform drives an efficient
go-to-market motion, which reduces the tools
required to go-to-market and saves time on
low-level tasks, while delivering better
outcomes for customers. Customer reportthat they are 64% more productive using
ZoomInfo, saving 8.3 hours a week on low level
manual tasks, using fewer tools, while on
average reporting a 32% increase in revenue.

We are committed to increasing efficiency anddriving to a global target of 100% Scope 1
and 2 carbon-neutrality by 2025. We intend toachieve this goal by shifting our operations torenewable energy sources and offsetting theremaining carbon balance. In 2023, we started
offsetting our carbon impact, preventing 1,500
metric tons of CO2 from entering theatmosphere through the purchase of carbon
credits related to a Gold Standard Certified
project generating electrical power using windenergy in India.1

Cloud Computing
We seek to leverage hyper-scale cloud providers, prioritizing data centers poweredby renewable energy to operate the majority of our platform globally. As of
December 31, 2023, approximately 92% of our cloud footprint was carbon-neutral.

Facilities
With 12 offices throughout the United States, Canada, Israel, United Kingdom,
and India, 81% of our square footage is “Silver” or better Leadership in Energy andEnvironmental Design (LEED) certified. LEED certification is an importantcomponent in the selection and validation of future sites.

Conservation
Globally, we have gone paperless. A near-zero paper office limits deforestation,saves resources, improves transparency, and increases security. Additionally, we
partner to keep machines out of landfills. The majority of our used electronics
are repurposed to provide for those who would not otherwise have access, whichhelps close the digital divide.

1) Gold Standard Project ID 4962, generating electrical power using wind energy through the operation of Wind Electric Generators (WEG’s).
The total installed capacity of the project activity is 50MW comprising 25 Gamesa wind turbines of 2000kW capacity each. Project led by Orange
Bercha Wind Power Pvt LTD. Certified SDG Impacts 7: Affordable and Clean Energy; SDG 8: Decent Work and Economic Growth; SDG 13:
Climate Action

zoominfo.com

35

SECTION 4 — ENVIRONMENTAL

Greenhouse Gas Emissions
In 2023, ZoomInfo continued on its path to strategically reducing its carbon footprint following the prioryear’s inaugural comprehensive carbon reporting. Quantifying our emission targets has aided in addressing
the operational steps required to reduce the size of ZoomInfo’s environmental footprint.

ZoomInfo categorizes our annual gross emissions as Scope 1, Scope 2, and Scope 3 in alignment with theGreenhouse Gas Protocol.

Emission Category

Gross MTCO2e

Scope 1
Scope 2 (Location-Based)
Leased Facilities
Scope 2 (Market-Based)
Leased Facilities
Scope 3Cloud Computing
Business Travel
Total
Location-Based
Market-Based(Market) MTCO2e / FY23
Revenue (M)(1)

Net MTCO2e0

Percentage Carbon
Neutral
—%

1,228

—%

1,228

1,228

61%

478

565
2,039

92%
37%

48
1,289

3,832
3,832

33%
53%

2,565
1,815

3.09

0

1.46

Scope 1 emissions are direct emissions from owned or controlled sources.
Scope 2 emissions are indirect emissions from the generation of purchased energy. We record our leased
facilities as Scope 2 emissions. Location-based is calculated using average emission factors of theelectricity grid where the energy was consumed.
Scope 3 emissions are indirect emissions (not included in scope 2) that occur in the value chain. We record
our cloud computing and business travel as scope 3 emissions.

Leased Facilities

Cloud Computing

Business Travel

Includes electricity provided
by the facility and prorated
based on our percentage ofsquare footage occupied.

Includes vendor reported
Scope 1 and Scope 2
emissions across thecompany’s hosting
infrastructure partners.

Includes vendor reported
Scope 1, Scope 2, and Scope
3 emissions.

1.

Company FY23 Revenue (M) of $1,239.5

zoominfo.com

36

Initiatives

37

SECTION 5 — INITIATIVES

Initiatives
We are constantly striving to get better. These initiatives are part of our ESG journey, and we believe ourinvestments in each area allow us to contribute to positive change in the world while efficiently driving
financial performance.

Together, we will:
SocialShort-termLong-term(2023 – 2024)(2024+)• Donate platform access, resources, andtime to organizations that help make thecommunities where our employees live
and work better.

• Formalize Corporate Social Responsibility
framework (2025 strategic plan)

Governance
Short-termLong-term(2023 – 2024)(2024+)• Further align pay for performance, increasing
the number of executives, and the portionof their compensation that is connected tocompany performance.

• Increase Board of Directors diversity

Environment
Short-termLong-term(2023 – 2024)(2024+)• Begin offsetting the carbon impact of
our operations• Achieve Scope 1 and 2 carbon neutrality
by 2025• Increase facilities’ LEED square footage

zoominfo.com

38

Appendix

39

SECTION 6 — APPENDIX

Sustainability at ZoomInfo
Identification
We cataloged a comprehensive list of sustainability materiality topics based ona review of internal and external sources, including:• Our corporate mission, values, business model, strategic plan, policies,
charters, and sustainability strategy;• ESG reporting frameworks, including the Sustainability AccountingStandards Board (SASB), Task Force on Climate-Related Financial Disclosure(TCFD), UN Global Compact (UNGC), and the UN Sustainable Development
Goals (UN SDGs);• ESG rating agency methodologies;• ESG materiality topics identified by our software industry peers;• ESG materiality topics identified by our shareholders; and• Guidance from our executive leadership, sustainability committee
leadership, and employees.

The environmental, social, and governance topics below are considered bymanagement to be the most impactful to our long-term success and sustainability.

SocialGovernance

Environmental• Community Engagement,
Philanthropy,& Volunteerism• Corporate Efficiency• Energy & Emission• Governance & Ethics• Natural Resources• Culture, Talent Attraction,
Retention, & Development• Privacy & Data Security• Customer Satisfaction& Relationship• Diversity, Equity,& Inclusion• Product Governance,
Innovation, & Technology• Risk & Crisis Control• Supply Chain Management• Health, Safety, & Wellness• Human Rights & Labor

zoominfo.com

40

SECTION 6 — APPENDIXSASB Reporting Framework
Outlined below is how our existing disclosures and practices align with the recommended
accounting metrics for the Sustainability Accounting Standards Board- Software & Information
Technology Services Standard.
Topic

Accounting Metric

Code

Disclosure

Environmental Footprint ofHardware Infrastructure(1) Total energy consumed,(2) percentage grid electricity,(3) percentage renewable

TCSI-130a.1(1)(3) 2023 Sustainability Report, page 36(2) We do not disclose this metric or believe it to be material
to our business.

Environmental Footprint ofHardware Infrastructure(1) Total water withdrawn,(2) total water consumed, percentage of each in regions withHigh or Extremely High Baseline Water Stress

TCSI-130a.2(1)(2) We do not disclose this metric or believe it to bematerial to our business.

Environmental Footprint ofHardware Infrastructure

Discussion of the integration of environmental considerations
into strategic planning for data center needs

TCSI-130a.3

Environmental Policy
2023 Sustainability Report, page 35, 36

Data Privacy & Freedom ofExpression

Description of policies and practices relating to behavioral
advertising and user privacy

TCSI-220a.1

Privacy Policy

Data Privacy & Freedom ofExpression

Number of users whose information is used for secondary
purposes

TCSI-220a.2

We do not disclose this metric or believe it to be material to
our business.

Data Privacy & Freedom ofExpression

Total amount of monetary losses as a result of legal proceedings
associated with user privacy

TCSI-220a.3

We incurred no material monetary losses as a result of legal
proceedings associated with user privacy in 2023.

Data Privacy & Freedom ofExpression(1) Number of law enforcement requests for user information,(2) number of users whose information was requested,(3) percentage resulting in disclosure

TCSI-220a.4(1)(2)(3) We do not disclose this metrics or believe it to bematerial to our business.

Data Privacy & Freedom ofExpression

List of countries where core products or services are subject togovernment-required monitoring, blocking, content filtering, or
censoring

TCSI-220a.5

We do not disclose this metric or believe it to be material to
our business.

Data Security(1) Number of data breaches,(2) percentage involving personally identifiable information (PII),(3) number of users affected

TCSI-230a.1(1)(2)(3) We do not disclose this metrics or believe it to bematerial to our business.

Data Security

Description of approach to identifying and addressing data
TCsecurity risks, including use of third-party cybersecurity standards SI-230a.2

Recruiting & Managing a
Global, Diverse & Skilled
Workforce

Percentage of employees that are(1) foreign nationals and(2) located offshore

TCSI-330a.1(1) We do not disclose this metric or believe it to be material
to our business.
(2) 2023 Sustainability Report, page 13

Recruiting & Managing a
Global, Diverse & Skilled
Workforce

Employee engagement as a percentage

TCSI-330a.2

2023 Sustainability Report, page 17

Recruiting & Managing a
Global, Diverse & Skilled
Workforce

Percentage of gender and racial/ethnic group representation for(1) management,(2) technical staff, and(3) all other employees

TCSI-330a.3(1)(3) 2023 Sustainability Report, page 13, 14(2) We do not disclose this metric or believe it to be material
to our business.

Intellectual Property
Protection & Competitive
Behavior

Total amount of monetary losses as a result of legal proceedings
associated with anticompetitive behavior regulations

TCSI-520a.1

We incurred no material monetary losses as a result of legal
proceedings associated with anticompetitive behavior
regulations in 2023.

Managing Systemic Risks
from Technology
Disruptions

Number of(1) performance issues;(2) service disruptions; and(3) total customer downtime

TCSI-550a.1(1)(2)(3) We do not disclose this metrics or believe it to bematerial to our business.

Managing Systemic Risks
from Technology
Disruptions

Description of business continuity risks related to disruptions ofoperations

TCSI-550a.2

2023 10-K, Item 1A

Activity metrics(1) Number of licenses or subscriptions,(2) percentage cloudbased

TCSI-000.A(1)(2) We do not disclose this metrics or believe it to bematerial to our business.

Activity metrics(1) Data processing capacity,(2) percentage outsourced

TCSI-000.B(1)(2) We do not disclose this metrics or believe it to bematerial to our business.

Activity metrics(1) Amount of data storage,(2) percentage outsourced

TCSI-000.C(1)(2) We do not disclose this metrics or believe it to bematerial to our business.

2023 Sustainability Report, page 27, 28

Security Overview
2023 Sustainability Report, page 29, 30

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SECTION 6 — APPENDIX

TCFD Reporting Framework
Outlined below is how our existing disclosures and practices align with the recommended disclosures per
the Task Force on Climate-Related Financial Disclosure framework.

Topic

Recommended Disclosure

Disclosure

Governance

Describe the board’s oversight of climate-related risks andopportunities.

Audit Committee Charter
2023 Sustainability Report, page 31

Governance

Describe management’s role in assessing and managing
climate-related risks and opportunities.

2023 Sustainability Report, page 35

Strategy

Describe the climate-related risks and opportunities theorganization has identified over the short, medium, and longterm.

Environmental Policy

Describe the impact of climate-related risks and opportunities
on the organization’s businesses, strategy, and financial
planning.

Environmental Policy

Strategy2023 Sustainability Report, page 35, 36, 38

2023 Sustainability Report, page 8, 10, 26, 35, 36, 38

Strategy

Describe the resilience of the organization’s strategy, taking
Environmental Policy
into consideration different climate-related scenarios, including
a 2°C or lower scenario.
2023 Sustainability Report, page 35, 36

Risk Management

Describe the organization’s processes for identifying andassessing climate-related risks.

Environmental Policy
Audit Committee Charter
2023 Sustainability Report, page 31

Risk Management

Describe the organization’s processes for managing climaterelated risks.

Environmental Policy
Supplier Code of Conduct
Audit Committee Charter
2023 Sustainability Report, page 9, 10, 31, 35

Risk Management

Describe how processes for identifying, assessing, andmanaging climate-related risks are integrated into theorganization’s overall risk management.

Environmental Policy
Audit Committee Charter
2023 Sustainability Report, page 31

Metrics andTargets

Disclose the metrics used by the organization to assess climate- 2023 Sustainability Report, page 8, 10, 35, 36, 38
related risks and opportunities in line with its strategy and risk
management process.

Metrics andTargets

Disclose Scope 1, Scope 2, and, if appropriate, Scope 3
greenhouse gas (GHG) emissions, and the related risks.

2023 Sustainability Report, page 36

Metrics andTargets

Describe the targets used by the organization to manage
climate-related risks and opportunities and performanceagainst targets.

2023 Sustainability Report, page 38

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SECTION 6 — APPENDIX

United Nations
Global Compact
Outlined below is how our existing disclosures and practices align with the ten principles of the United
Nations Global Compact.
Topic

Description

Disclosure

Human Rights

Principle 1: Businesses should support and respect theprotection of internationally proclaimed human rights.

Human Rights Policy
Supplier Code of Conduct
2023 Sustainability Report, page 12, 13, 14, 16, 17, 18, 19, 20,
21, 28, 33

Human Rights

Principle 2: make sure that they are not complicit in humanrights abuses.

Human Rights Policy
Supplier Code of Conduct
2023 Sustainability Report, page 12, 13, 14, 16, 17, 18, 19, 20,
21, 28, 31, 33

Labor

Principle 3: Businesses should uphold the freedom of
association and the effective recognition of the right tocollective bargaining.

Human Rights Policy
Supplier Code of Conduct
2023 Sustainability Report, page 33

Labor

Principle 4: the elimination of all forms of forced andcompulsory labor.

Human Rights Policy
Supplier Code of Conduct
2023 Sustainability Report, page 33

Labor

Principle 5: the effective abolition of child labor.

Human Rights Policy
Supplier Code of Conduct
2023 Sustainability Report, page 33

Labor

Principle 6: the elimination of discrimination in respect of
employment and occupation.

Human Rights Policy
Supplier Code of Conduct
2023 Sustainability Report, page 10, 12, 13, 14, 16, 17, 18, 19,
20, 21, 23, 24, 33, 38

Environment

Principle 7: Businesses should support a precautionary
approach to environmental challenges.

Environmental Policy
Supplier Code of Conduct
2023 Sustainability Report, page 31, 33, 35, 36, 38

Environment

Principle 8: undertake initiatives to promote greater
environmental responsibility.

Environmental Policy
Supplier Code of Conduct
2023 Sustainability Report, page 9, 10, 31, 33, 35, 36, 38

Environment

Principle 9: encourage the development and diffusion ofenvironmentally friendly technologies.

Environmental Policy
Supplier Code of Conduct
2023 Sustainability Report, page 9, 10, 31, 33, 35, 36, 38

Anti-Corruption

Principle 10: Businesses should work against corruption in all its Code of Business Conduct and Ethics
forms, including extortion and bribery.
Anti-Bribery and Anti-Corruption Policy
Supplier Code of Conduct
Whistleblower Policy
2023 Sustainability Report, page 33

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SECTION 6 — APPENDIX

Sustainable Development Goals
Outlined below is how our existing disclosures and practices align with the the United Nations’ Sustainable
Development Goals (SDG).

Topic

Description

Disclosure

SDG 3: Ensure healthy lives and promote well-being for all at
all ages

Human Rights Policy
Supplier Code of Conduct
2023 Sustainability Report, page 15, 17, 24, 33

SDG 5: Achieve gender equality and empower all women andgirls

Human Rights Policy
Supplier Code of Conduct
2023 Sustainability Report, page 10, 12, 13, 14, 16, 17, 18, 19,
20, 21, 33

SDG 7: Ensure access to affordable, reliable, sustainable andmodern energy

Environmental Policy
Supplier Code of Conduct
2023 Sustainability Report, page 10, 33, 35, 36, 38

SDG 8: Promote sustained, inclusive and sustainable economic
growth, full and productive employment and decent work forall

Human Rights Policy
2023 Sustainability Report, page 8, 10, 12, 13, 14, 16, 17, 18,
19, 20, 21, 22, 33, 38

SDG 9: Build resilient infrastructure, promote sustainableindustrialization and foster innovation

Environmental Policy

SDG 10: Reduce inequality within and among countries

Human Rights Policy

2023 Sustainability Report, page 8, 10, 18, 29, 30, 33

Supplier Code of Conduct
2023 Sustainability Report, page 10, 12, 13, 14, 16, 17, 18, 19,
20, 21, 33, 38
SDG 12: Ensure sustainable consumption and production
patterns

Environmental Policy

SDG 13: Take urgent action to combat climate change and its
impacts

Environmental Policy

SDG 16: Promote peaceful and inclusive societies forsustainable development, provide access to justice for all andbuild effective, accountable and inclusive institutions at alllevelsCode of Business Conduct and Ethics

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2023 Sustainability Report, page 8, 10, 33, 35, 36, 38

2023 Sustainability Report, page 8, 10, 35, 36, 38

2023 Sustainability Report, page 31, 33, 38

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The 1%
Difference
Small, consistent improvements over time can create
remarkable change. We will work to get 1% better
every day for our customers, employees, investors,
and communities by creating a sustainable business.
Please visit our sustainability page to learn more
about our work and to receive updates.

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