Proﬁle of CO-OP MIRAI
2019

Welcome to Co-op Mirai!
Consumer co-ops have developed a variety of initiatives to realize consumers’ aspirations: “We liketo use safe and reliable products.” Examples include eco-friendly products, labeling of nutrition facts
and allergens, and many more. We are also one of the first to provide the original products (CO・OP
Brand Products), developed from consumers’ perspectives, and Sanchoku products. We will also
contribute to the achievement of 17 SDGs through various initiatives related to our businesses andactivities.

Consumer co-ops consist of 3 pillars
A consumer co-op is a consumers’ organization, where individual consumers realize various
aspirations in everyday lives by cooperating and helping each other. Each co-op member pays
“subscriptions,” participates in “operation” of its businesses and activities, and “uses” its products
and services.

Subscription
The share capital contributed by each co-op member is precious and used for development of safeand reliable products as well as for operation of home delivery and store businesses. It is also used
for other activities to realize members’ aspirations.

Use
Co-op members jointly purchase products through home delivery/store businesses and use various
services for a better life.

Operation
Co-op members play central roles
in operations. Co-op Mirai getc o - o p m e m b e r s ’ i n p u t t h ro u g hvarious channels, such as Koe
No Posuto (feedback sheets),
f o o d t a s t i n g e v e n t s a n d g ro u pinterviews, and incorporate it
into its businesses and activities.
A l s o , re p re s e n t a t i v e s o f c o - o pmembers, elected in each area,
provide opinions at the general
meeting of representatives. They
discuss and decide on businessplans, budgets and other issues
relevant to Co-op Mirai.

Share capital is used
for the realization ofmembers’aspirations

Members use co-op’sservices for a better life

Use ofServices
Subscription

3 Pillars

Operation
Members play central roles
in co-op’s operations2

Co-op Mirai Is a Member of Co-opdeli Group■ About Co-op Mirai and Co-opdeli Group
Co-op Mirai is the largest consumer co-op in Japan, covering three prefectures: Chiba, Saitama andTokyo. It is also a member of Co-opdeli Consumers’ Co-operative Union(Co-opdeli Union).
Co-opdeli Group consists of Co-op Mirai, Ibaraki Co-op, Tochigi Co-op, Co-op Gunma, Co-op Nagano,
Co-op Niigata, Co-op Kuruco, Co-opdeli Union and its subsidiaries.
Co-opdeli Union, its members and subsidiaries work together as Coopdeli Group, making consistent efforts for the realization of better
Co-opdeli Group
communities and protection of members’ lives under the shared
Co-op Niigata
Co-op Kuruco
principles and vision.
Headquarters

Tochigi Co-op

Saitama City, Saitama

Profile of the Group〔The number of member co-ops〕7 〔Membership〕4.751 million〔Total turnover〕553.3 billion JPY 〔Current surplus〕9.6 billion JPY
For the fiscal year ended March 20, 2018

Co-op Gunma

Co-op Nagano

Ibaraki Co-op

Co-op Mirai

Principles and Vision of Co-op Mirai
Principles

ともに はぐくむ くらしと未 来
We nurture lives and future together
We aim to realize each of members’ aspirations in cooperation with each other.
We contribute to the development of communities where everyone can enjoy the harmony of materialand spiritual wealth with a sense of security.
We pursue the peaceful future and the society where humans and the natural environment co-exist.

Vision for 2025

食 卓 を 笑 顔 に 、 地 域 を 豊 か に 、 誰 からも 頼られ る 生 協 へ 。
Brin g s m i l e s t o t a b l e s , e n r i c h c o m m u n i t i e s a n d b e c o m e
the co-op everyone can count on.
Putting food safety and security first and being aware of our roles in food culture, we bring smiles
to co-op members and contribute to the entire lives of members through home delivery and store
businesses.
We connect with organizations and people in communities, recognize the diversity of communities,
and cooperate to promote a variety of activities with the aim of solving problems that arise in co-op
members’ lives or communities. Our goal is to have over half of the total households to join the co-op.
Looking ahead to the future and being innovative, we aim to be the member-friendly co-op
that enriches communities, is considerate of ever yone, and is appreciated and counted on bycommunities.
We will enhance the level of solidarity; expand our circle of solidarity and collaboration with consumer
co-ops, governments and organizations across the country; promote global and international effortson the issues close to our lives such as environment and food; and cultivate cooperation that will
leave a legacy for the future co-op members.
3

Our Products: Meeting Members’Aspirations
In addition to the efforts to ensure food safety throughout the food chain, Co-op Mirai also provides productsthat are helpful for members’ everyday lives, supporting their healthy living and enriching their diet.

CO・OP Brand Products: Making life better
CO・OP Brand Products are the private brand (PB) of consumer co-ops, developed mainly by
Japanese Consumers’ Co-operative Union. They are developed based on “secured safety,” “reliable
quality,” “reasonable prices,” and “user-friendly information.” Co-op members have used them, given
feedback, learned from each other and contributed to the product development.

Giving shape to members’ideas

Group interview with co-op members with smallchildren (left). “Kirakira Step” Series, the CO・OP
Brand Products for infants, have been developed while
incorporating members’ real opinions(right).

Co-op members’ input makes a significant
c o n t r i b u t i o n t o t h e i m p ro v e m e n t o f C O ・ O P
Brand Products.
In FY 2018, Co-opdeli Group received 140,000
c o m m e n t s f ro m c o - o p m e m b e r s , w h i c h h a v ebeen incorporated in the improvement anddevelopment of our products as well as in theenhancement of our services. We also conduct
group interviews to directly ask opinions fromco-op members.

Product Inspection Center:checking product quality through a scientific lens
Co-opdeli Union has its own Product Inspection Centerto conduct tests on various items, including pesticide
residues, microorganisms, allergens, food additives,
and radioactive materials. It also conducts tests oncomments from co-op members regarding products.
At Co-opdeli Product Inspection Center,
visitors can enjoy learning about foodsafety while watching the actual tests being
conducted.

4Sanchoku: working together with co-op members and producers
The Sanchoku initiative started in the 1970s to realize aspirations of both co-op members (“We wantto eat products without worry, knowing where they are made and by whom”) and producers (“We want
to directly provide eco-friendly and delicious products to co-op members”). Through Sanchoku, Coopdeli Group supports sustainable production of agricultural and livestock products.

Ensuring safety

Quality
management

Sanchoku org.
(producers)

Tr ust, int

environmental
consideration

eraction, partners

Co-ops, members

hipFive fundamental principles of Sanchoku

1

2

3

4

5

Being able to identify
where and how the
product is made bywhom and how it isdistributed

Having a verification
system throughrecording, inspection
and testing

Promoting sustainableproduction and ecofriendly businesses

E s t a b l i s h i n g
independent andequal partnerships
with prducers
a n d p r o d u c e rorganizations

Promoting various
exchanges between
co-op members andproducers

Ethical consumption
Co-op Mirai provides products that give consideration to people, environment and society. We
contribute to promote ethical consumption among the co-op members.
[Examples of certification labels]

CO･OP
fish sausage

MSC label

For Fisheries that consider
sustanability of marine
resources

CO･OP
Sanchoku Miyagi
fried oysters

ASC label

For aquaculture farms andproducers that minimize its
environmental and social
impacts

CO･OP
fairtrade coffee
Colombia blend

Fairtrade label

For products made in
developing countries thatmeet environmental andfair labor standard andtraded at fair prices

CO･OPcacao 70%
chocolate

Rainforest Alliancecertification

For farms that meetenvironmentally, socially andeconomically sustainable
farming standards

5Home Delivery Business
Flow from order to delivery
1 Delivery of Catalogs

STEP

order

One week After

3 Delivery of Products

STEP

One week After

2 Order by Members

STEP

Based on the slogan “The more I use them, the more I can be myself,” we provide products andservices tailored to the needs of each co-op member. The goal of our home delivery business is tohave each co-op member feel, “The more I use Co-op Mirai service, the more I can enjoy my own life.”

Weekly Co-op
Members order products and have them delivered to theirhomes, work places or other specified places at a scheduled
time and day of the week. Products are delivered in special
containers according to their suitable temperatures. We
deliver about 6,000 items, such as foods, household products
and nursery items, from our delivery centers via trucks.

Daily Co-op
A c c o rd i n g t o m e m b e r s ’ o rd e r s , w e d e l i v e r
mainly boxed dishes and some other foods 3 to
5 times a week from Monday to Friday, selectedby co-op members. The products include side
dishes, boxed lunches, special meals (lowcalories, low sodium) and Co-opdeli Meal Kit (aset containing pre-cut foods and seasoning).
We also deliver essential daily foods such as
fresh vegetable salads, prepared foods, milk
and eggs.
Boxed meal for theelderly6

Co-opdeli Meal Kit foreasy cooking

Products and ordering methods: tailored to various lifestyles, generations
and preferences
In our home delivery business, we provide various product catalogs and ordering methods tailored toeach co-op member’s lifestyle.
Product catalogs
We have a wide range of products that will match member’s needs.

Kira-kira Baby &Kids

For families with smallchildrenHapi･Deli!
The main catalog
where members
can find almost
everything for dailyuse, from foods tohousehold products
Iki-iki Kurasu
Nursing care goods andfood with special care forthe elderly

Vie Nature

A catalog that deals items thatconsider ethical consumption (e.g,foods with no/few additives,organic
products and eco-friendly foods,
etc.)

Online shopping site Co-opdeli e-Friends
Co-opdeli e-Friends is an online shopping site, not only for
Weekly Co-op and Daily Co-op
p ro d u c t s b u t a l s o f o r v a r i o u sservices. Members can also
place an order via LINE, otherapps, and a smart speaker.

7

Store Business

Under the principle “Delicious and reliable
products at reasonable price,” we provide
a range of products that are carefully
selected and only available at Co-op Mirai
stores including CO・OP Brand Products,
Sanchoku products, and products processed
within the stores. These are some examplesof our efforts to make our stores attractive.

Co-op Supermarkets (SM)SMs are the storeswith the sales floorarea between about
660 m2 and 2,000m 2. T h e y o f f e r avariety of products
to meet members’
needs, e.g., net content, specification, gradeand flavor. They also provide products processed
within the stores, such as freshly made side
dishes, lunch boxes, sushi and bread.

Hopetan Card: prepaid e-money card
Hopetan Card is apoint card with aprepaid e-money
function(rechargeabletype). Members canaccumulate extra points
by using this card for payment.

8

Mini Co-op Stores
They are relatively
small, with thesales floor arealess than 660m 2 .
They provide
frequently usedproducts essential
for everyday life, mainly CO・OP Brand Products
and Sanchoku products.

Mobile stores
Mobile stores areavailable in someareas to support
people who havedifficulty in daily
shopping (e.g.,there is no store in
the neighborhood, no transportation is available
to/from a store).

Welfare Business
We realize people’s aspirations to “live in the familiar
environment with a sense of security” by providing avariety of services, including care plan preparation,home care, day care, small-scale multi-functionalh o m e c a re , a n d e l d e r l y h o u s i n g w i t h s u p p o r t i v eservice.

Miraie Nakano & Miraie Yotsukaido: elderly
housing with supportive services
Rental housings for seniors who live alone or as
couples, who have some difficulties at their own homes.
The buildings are barrier-free, and residents can receivea range of services including safety confirmation,
general consultation and monitoring. “Miraie” means afuture house in Japanese.

Miraie Yotsukaido in Chiba

Insurance Business
C O ・ O P I n s u r a n c e p ro v i d e s v a r i o u s i n s u r a n c e
products at affordable rates. We provide a range of
products to accommodate various needs throughCo-opdeli Insurance Center, a subsidiar y of Coopdeli Union.

Service Business
Co-op Services, a subsidiar y of Co-opdeli Union,
provides 4 types of services: Co-opdeli Ticketing,
Co-opdeli Support Services (e.g., house cleaning,
air conditioner cleaning), Co-op Housing (e.g.,
new construction, renovation), and Co-op Funeral
Services.

9Power Supply Business
Co-op Mirai launched theelectricity retailing business called
Co-opdeli Denki in September
2017. It currently provides power
to about 45,000 households (asof August 2019) with 2 types ofplans: One is eco-friendly, mostly(85%) of FIT electricity generatedb y r e n e w a b l e e n e r g y, a n d t h eother plan is of lower price rate. In
the Tokyo Gas supply area of Coop Mirai, we also launched Coopdeli Gas in FY 2019, providing
money-saving gas plans.

Distribution and Production
Distribution
Co-opdeli Union is in charge of supply of homed e l i v e r y a n d s t o re p ro d u c t s a t C o - o p M i r a iand other member coops. Putting the highest
priorities on safety, efficiency and quality, theycollect, sor t out, and deliver the products to
Co-op Mirai’s delivery centers and stores. An
automated system is installed at facilities toenhance productivity.

Production
Co-opdeli Foods, a subsidiary of Co-opdeli
Union, produces livestock products, prepared
meals and bakery products for home delivery
and stores of Co-op Mirai under the strict
management of safety, quality and hygiene.

10

For Sustainable Developments
In order to resolve various challenges surrounding co-op members and local communities, we workwith people and groups in the communities through our businesses and activities. Through these
initiatives, we, as the entire organization, strive to play active roles expected in a society.

Co-op Mirai Social Activity Fund
"Co-op Mirai Social Activity Fund" was established in 2015.
This fund promotes and supports the following fields to contribute to the achievement of the co-op’svision: 1. food safety, security and food education; 2. environmental protection; 3. elderly people andwelfare; 4. youth development; and 5. disaster relief and reduction.
Scholarship program: Co-op members helping each other
Every April, we advertise for our grant-type scholarship, which provides 10,000 yen per month for 3
years. It can be applied for by financially-struggling co-op member households (with single/no parent)with a child starting senior high school education.
The program is funded by Scholarship Supporters, the co-op members who support the vision of thisprogram. We collect contributions from the supporters (100 yen per share) on a monthly basis. We
currently provide the scholarship to 222 students.

Reducing food loss
Some foods, though they are edible, end up being wasted in production, processing, distribution andconsumption. This is called food loss.
Extension of delivery deadlines

Donations to food banks

In Japan, there is a custom of “one-third rule,”
under which the period from the manufacturing
to the expiration date of food is divided into three
and the delivery to retailers must occur during
the first third. In September 2018, We voluntarily
extended the deadlines, allowing delivery to
our stores / delivery centers during the first halfof the period if the product has a shelf life of atleast 180 days. It is to reduce the food loss byeasing the rules on delivery deadlines.

Our distribution centers have extra inventoryt o re p l a c e d e f e c t i v e p ro d u c t s a s w e l l a s
unsold agricultural products. We donate them
to food banks if not needed but still fresh.
As for rice, in addition to the extra inventory,
we also make donations when rice bags get
broken during the distribution process. We
a l s o d o n a t e d i a p e r s re t u r n e d f ro m c o - o pmembers according to size difference.

Donated products in 2018

Disposable diapers: 6,844 packages
Agricultural products: 17,024 kg
Rice: 7,631 kg

Food drives
We have been promoting food drives in cooperation with local
food banks, having co-op members donate food. The donatedfood is provided, via the food banks, to Cafeterias for Children
and to people in need.

11For Sustainable Developments
Childcare support
Striving to build family-friendly communities, we work on a variety of programs to support childcare,including Childcare Plazas.
【Childcare Plazas】
Operating Childcare Plazas entrusted by local
governments (10 facilities in 5 cities).

Organizing events for parents and children

36,594 parent-child pairs visited the Plazas in
FY 2018.

The number of organized events was 846, and
4,923 parent-child pairs attended the events in
FY 2018.

A Childcare Plaza at Co-op Mirai Okegawa store

Events are held in our facilities and public facilities

Watching over activity
We watch over the elderly people as the community-wide initiative.
We have agreements with all (100%) of the 170 local municipalities
in our area.

Community engagement
Co-op members organize a variety of activities in communities to engage with local residents.

12

Mirai Plazas

Community Clubs

They are open to the communities
and offer opportunities for everyone
to easily participate in and enjoy
events in accessible locations.
(3,193 events were held, attendedby 31,022 people.)

Co-op members and local residents
for m groups to conduct various
activities on themes related toeveryday life. (There are 2,043
groups, with 26,828 people
registered.)

Co-op Mirai College
I t p ro v i d e s l e a r n i n g o p p or tunities
for co-op members who would liket o p l a y a c t i v e ro l e s i n a nd enrichtheir communities. (There are 5
campuses, with 107 students.)

Disaster relief and recovery support
We support disaster affected areas, keeping in
mind that we should “never forget,” “ pass on
the experience,” “never stop,” and “connect.” Wesupport people and communities suffering fromnatural disasters such as earthquakes and floods.
For example, we raise funds from co-op members
and send them to disaster areas for relief andrecovery efforts. We also send co-op staff
members to disaster areas to provide assistance.

Co-op Mirai has supported the disasterrecovery efforts since immediately after
the Great East Japan Earthquake hit in
2 0 1 1 . I n F Y 2 0 1 8 , w e re c e i v e d 1 5 . 6 8
million JPY from Co-op Mirai members to
support the recovery efforts.

a presentation ceremony of the Great East Japan Earthquake donation

Supporting poverty eradication and children across the world

29.33 million JPY

We d o n a t e d 2 9 . 3 3 m i l l i o n J P Y t o
UNICEF in FY 2018.

45.17 million JPYⓒ HFW

We d o n a t e d m i s w r i t t e n p o s t c a rd s
worth 45.17 million JPY to NPO
Hunger Free World.

1.65 million JPYⓒ JCV

Co-opdeli Group collected plastic
bottle caps, that resulted a sum ofmoney 1.65 million JPY, and donatedit to NPO Japan Committee, Vaccines
for the World’s Children(JCV).

13

For Sustainable Developments
Environmental Initiatives
Along with eco-friendly businesses, we also conduct recycling activities with co-op members.
Recycled materials
Paper Pack: 988 tons
Pet bottle: 1,062 tons
Foam tray: 306 tons
Egg carton: 191 tons
Paper catalog: 44,209 tons
(FY 2018)

Using renewable energy
We use solar energy
generated from thepanels installed at our
distribution and delivery
centers.

Reducing use of plastic bags
We have been encouraging shoppers to bring their own shopping bags since the 1990s. In FY 2018,81.5% of shoppers didn’t ask for plastic bags throughout Co-opdeli Group, which means reducing useof about 65,665,722 plastic bags and 2,504 tons of CO 2 emission.

Promoting member’s contribution to society through buying our products
By buying our products, co-op members can also contribute to society, such as protection of
biodiversity and the natural environment, promotion of sustainable agriculture, and support forchildren and mothers in developing countries.
Chura-shima (beautiful island) Support
Project through Mozuku Seaweed

Rice Project to Support Japanese Crested
Ibises(Toki) in Sado Island

For every purchase of mozuku
seaweed from Iheya Island, Okinawa,
1 yen is donated to Chura-shima
Support Fund,supporting theefforts to protect
t h e n a t u r a lenvironment of theisland.

For every kilogram of “CO・OP Niigata
Sado Koshihikari rice” being purchased,
1 yen is donated to Sado City Fund forfor improvement of
the Toki’s habitat,
supporting the city’sefforts to develop
the nurturing
environment.

Rice-fed Pork Project
We provide co-op members with
the Sanchoku rice-fed pork, raised
par tially on feed rice grown inabandoned rice fields. The use of
feed rice has also
been expanding tobeef, chicken and
eggs.

14

Happy Milk Project
Co-opdeli Group donates a part ofits milk sales from home delivery
and store businesses to UNICEF,
s u p p o r t i n g t h e e ff o r t s i n A f r i c afor the better
nutritional statusamong children
and for emergency
assistance.

Profile of Co-op Mirai
3,47

2018

Name
Date of foundation
Headquarters
Area (prefectures)
President
Total turnover(2018)
Current surplus(2018)

Consumer Co-operative
Co-op Mirai
March 21, 2013
1-5-5 Negishi, Minami-ku, Saitama
City, Saitama, 336-8523 Japan
Chiba, Saitama and Tokyo
Chitose Arai
390.9 billion JPY
5.51 billion JPY

Profile of Our Business Units (as of March 2018)

Number of delivery centers
Number of stores
Supermarkets
Mini Co-op Stores
Number of care service units

77
134
69
65
33

3,41
No.2017of co-op members:2013-2018(million)
3,34

2016
2018

3,25

2015
2017
2014
2016

3,15

2013
2015

3,02

2014

3,34

3,25
3,15

2013

3,02

Turnover:2013-2018(billion JPY)
2018

390,9

2017

389,8

2018

390,9
385,7

2016

389,8

2017
380,7

2015

385,7

2016
370,5

2014

380,7

2015
362,9

2013

370,5

2014
340

Governance and internal control of Co-op Mirai

3,47

3,41

360

340

380

400

380

400

362,9

2013
360

Decision-making at the general meeting of representatives and auditing
The general meeting of representative, consisting of
Co-op Mirai
representatives of Co-op Mirai members, is the highest decisionm a k i n g b o d y. T h e o rd i n a r y m e e t i n g i s h e l d e v e r y J u n e t oGeneral Meeting of Representatives
decide on the organization’s business plans, budgets and other
Auditors’
important issues. In preparation for the general meeting, we
audit
Auditors
Board of Directors
conduct meetings with member representatives three times
a year. We also have audits by auditors and certified public
President
Managing Director
accountants.
(representative director)
Standing Director
Executive management structure(representative director)
Co-op Mirai holds the board meeting every year to decide onStanding Directors
impor tant issues related to the overall business execution.
Executive Committee
The board also oversees the executive work conducted byrepresentative directors. Co-op Mirai and Co-opdeli Union are
Business Divisions
managed in an integrated manner by having officers share roles.
The Executive Committee meeting is held every week under the
Board of Directors to make prompt decisions on the Group’s
management issues and to execute business.
Co-opdeli Consumers’
Internal control
Co-operative Union
Co-op Mirai and Co-opdeli Consumers’ Co-operative Union have
General Assembly
set the principles on internal control and have been developing
Auditors’audit
7 structures to promote the effor ts. Their operations are
Auditors
Board of Directors
inspected every year.
1. Compliance structure
2. Information management structure
3. Risk management structure

President(representative director)

Executive Boardof Directors

4. Structure to ensure efficiency
5. Management structure for subsidiaries
6. Structure to ensure auditors’audit
7. Structure on reporting to auditors

Managing Director(representative director)

Standing Directors

Product Committee
Home Delivery
Committee
Store Committee

Executive Committee

Business Divisions

15

Hopetan
Co-opdeli Group's mascot
Issued on November 15, 2019
Consumers' Co-operative CO-OP MIRAICorporate Communication Department
1-5-5 Negishi, Minami-ku, Saitama-shi, Saitama, 336-8523, Japan
Tel +81-48-789-6401