Terms and Conditions of Accommodation Contracts(Applicable scope)
Article 1
It is agreed that accommodation contracts concluded between the hotel and the guest and any
related contract shall be governed by the provisions of this agreement and any matters not
stipulated in this agreement shall be governed by laws and regulations (meaning laws andregulations or items under laws and regulations; the same applies hereinafter) or generally
accepted customs.
2 - When the hotel accepts a special agreement, subject to not contravening any laws or acceptedbusiness practices etc. and notwithstanding the provisions of the preceding paragraph, said special
agreement shall prevail.
(Applications for accommodation contracts)
Article 2
Applicants for an accommodation contract with the hotel are requested to submit all the following
details to the hotel:(1) Name and phone number of staying guest(s).
(2) Accommodation dates and estimated time of arrival.
(3) Accommodation charges (as a general rule, in line with the basic accommodation charge inAppendix 1).
(4) Any other details deemed necessary by the hotel.
2 - When a guest proposes to extend their stay beyond the scope of dates specified in item 2 of thepreceding paragraph, the hotel shall treat it as if a new accommodation contract had beenconcluded at the time of the offer.
(Conclusion of accommodation contracts, etc.)
Article 3
The accommodation contract is deemed to be concluded when the hotel has accepted theapplication set forth in the previous Article and the contractual details of the accommodation
contract are deemed applicable during the stay. Please also note, when applying to bookaccommodation via an Internet site, the specific terms and conditions of the reservation site inquestion shall apply in addition to the hotel accommodation agreement. However, this shall not
apply if the hotel can prove that it did not provide consent to the same.
2 – When an accommodation contract is concluded pursuant to the provisions of the preceding
paragraph, an application deposit defined by the hotel and within the limits of basic

accommodation charges to cover the stay (three days for stays beyond 3 days) must be paid by thedate specified by the hotel.
3 - The accommodation deposit shall initially be offset against the final accommodation fee payable
by the guest, but if circumstances as specified in Articles 6 and 18 occur, it shall be used to coverapplicable penalties in the appropriate order with the remainder, if any, refunded at the time ofsettling the accommodation charges according to Article 12.
4 - When the accommodation deposit cannot be paid by the date specified by the hotel pursuant to
the provisions of paragraph 2, the accommodation contract shall be rendered null and void.
However, when a deadline for payment of the accommodation deposit is specified, the above rule
only applies if the guest has been informed of the same.
(Special contracts requiring no accommodation deposit)
Article 4
Notwithstanding the provisions of paragraph 2 of the preceding Article, the hotel may comply witha special contract requiring no accommodation deposit after concluding the contract.
2 - When accepting applications for an accommodation contract, if the hotel does not request
payment of the accommodation deposit set forth in paragraph 2 of the preceding Article or does
not specify a payment date for the same, it shall be treated as a special contract requiring noaccommodation deposit, as detailed in the preceding paragraph.
(Cooperation in infection prevention measures within the facility)
Article 4-2
The hotel may request cooperation from those seeking accommodation in accordance with theprovisions of Article 4-2, Paragraph 1 of the Hotel and Ryokan Management Law (No. 138 of 1948).
(Refusal to conclude accommodation contracts)
Article 5
When any of the following circumstances apply, the hotel may decline to conclude a contract foraccommodation:
However, this does not mean that the hotel may refuse accommodation for reasons other thanthose stipulated in Article 5 of the Hotel and Ryokan Management Law.
(1) When accommodation applications do not comply with these terms and conditions.
(2) When there are no rooms available due to full occupancy.
(3) When staying at the hotel is impossible due to natural disasters, failure affecting the facilities, orother unavoidable reasons.
(4) When it is deemed that the guest may act in a manner against the provisions of laws, publicorder or accepted principles of morality.
(5) When the guest has engaged in assault, wounding, extortion, intimidation, extortion, fraud orsimilar acts or is likely to do so.
(6) When the guest has engaged in particularly noisy or drunken behavior or is likely to do so in amanner that causes significant inconvenience to other guests staying or using the hotel.
(7) When the guest is involved in any of various crime syndicates as defined in the “Act on
Prevention of Unjust Acts by Organized Crime Group Members”. This also applies to anyone
involved in any similar organization or entity.
(8) When the guest comes into the category described in the preceding paragraph or is involved
with an organization that the hotel deems to be in the same category or when the guest appears to
be involved in an organization or entity employing fraudulent means or intimidation, or any othersuch organization.
(9) When the guest is deemed to be involved in a crime or criminal matter which has resulted inarrest, indictment, prosecution or conviction.
(10) When the guest has had any previous incident involving late payment of funds to the hotel.
(11) When any other reason applies under the category of (4) ～ (10) above.
(12) When the guest is clearly recognized as unable to pay the accommodation fee.
(13) When the guest is deemed to be acting suspiciously.
(14) When the guest is clearly recognized as suffering from an infectious disease as defined in
Article 4-2, Paragraph 1, Item 2 of the Hotel and Ryokan Management Law (hereinafter referred toas “specific infectious disease patient”).
(15) When the guest commits any violent act against the hotel or any of its employees, or imposes
any request deemed exceptionally burdensome. (This excludes cases where the guest requests theremoval of social barriers as stipulated in Article 7, Paragraph 2, or Article 8, Paragraph 2 of the Act
on the Elimination of Discrimination Against Persons with Disabilities (No. 65 of 2013; hereinafterreferred to as the “Act on the Elimination of Discrimination Against Persons with Disabilities”).)(16) When the guest repeatedly imposes any request deemed exceptionally burdensome by thehotel, thereby significantly hindering the provision of accommodation-related services to otherguests, as stipulated in Article 5-6 of the Enforcement Regulations of the Hotel and Ryokan
Management Law.
(17) When the circumstances are deemed to fall under the provisions of Article 5 of the Hotel and
Ryokan Management Law and the Enforcement Regulations of the Hotel and Ryokan Management
Law (Appended Table 3) as determined by the local government in charge of the hotel(Explanation for refusal to conclude accommodation contracts)
Article 5-2
When the hotel (or inn) refuses to conclude an accommodation contract based on the provisions of
the preceding Article, the guest may request an explanation of the reason from the hotel.
(Right of the guest to cancel)
Article 6
The guest is entitled to cancel a contract for accommodation by making a request to the hotel
accordingly.
2 - When the hotel cancels the accommodation contract, in whole or in part, for reasons
attributable to the guest (pursuant to the provisions of Article 3, Paragraph 2, when the hotel has
requested payment by designating a due date for the application deposit, except when the guest
cancels the accommodation contract prior to making payment), a penalty shall be imposed, as set
forth in Schedule 2 below.
However, assuming the hotel has complied with the special provisions of Article 4, Paragraph 1,
these shall include notifying the guest of the obligation to pay the penalty when the guest cancels
the accommodation contract.
3 According to the hotel policy, if the guest fails to arrive by 8.00pm on the scheduled day of stay(or, if an estimated time of arrival is specified, within two hours of the specified time), without any
contact, the accommodation contract may be deemed broken by the guest and processed
accordingly.
(Right of hotel to cancel contract)
Article 7
The hotel may cancel the accommodation contract in the following cases.
However, this does not mean that the hotel may refuse accommodation for reasons other thanthose stipulated in Article 5 of the Hotel and Ryokan Management Law.
(1) When the guest is deemed likely to conduct any act against the provisions of laws, public order
or accepted principles of morality by the hotel or has already done so.
(2) When payment from the guest is not received or is delayed.
(3) When the guest makes any false statement at the time of concluding the accommodation
contract.
(4) When the guest is involved in any of various crime syndicates as defined in the “Act on
Prevention of Unjust Acts by Organized Crime Group Members”, radical groups or any other similarorganizations.

(5) When the guest comes into the category described in the preceding paragraph or is involved
with an organization that the hotel deems to be in the same category or when the guest appears to
be involved in an organization or entity employing fraudulent means or intimidation, or any othersuch organization.
(6) When the guest engages in assault, wounding, extortion, intimidation, extortion, fraud orsimilar acts.
(7) When there is a risk of the guest engaging in particularly noisy or drunken behavior or when theguest behaves in a manner that causes significant inconvenience to other guests.
(8) When the guest is deemed to be involved in a crime or criminal matter which has resulted inarrest, indictment, prosecution or conviction.
(9) Otherwise, when any other reason applies equivalent to any of the above categories.
(10) When the guest is a specific infectious disease patient.
(11) When the guest commits any violent act against the hotel or any of its employees, or imposes
any request deemed exceptionally burdensome. (This excludes cases where the guest requests theremoval of social barriers as stipulated in Article 7, Paragraph 2, or Article 8, Paragraph 2 of the Act
on the Elimination of Discrimination Against Persons with Disabilities.)(12) When the guest repeatedly imposes any request deemed exceptionally burdensome by thehotel, thereby significantly hindering the provision of accommodation-related services to otherguests, as stipulated in Article 5-6 of the Enforcement Regulations of the Hotel and Ryokan
Management Law.
(13) When accommodation cannot be provided due to natural disasters or for other unavoidable
reasons.
(14) When the guest smokes in bed, tampers with firefighting equipment or engages in otheractions prohibited in the usage regulations (restricted to particulars deemed necessary to avoid therisk of fires).
(15) When the provisions of Hotel and Ryokan Management Law Article 5 and its enforcement
regulations (Appended Table 3), as determined by the local government in charge of this hotel, aredeemed to apply.
2 - When the hotel cancels the accommodation contract pursuant to the provisions of thepreceding paragraph, no charge shall be levied for accommodation services not provided to theguest.
3 - When the hotel cancels the accommodation contract pursuant to the provisions of paragraph 1of this Article, no compensatory damages shall be paid.
(Explanation for cancelation of accommodation contracts)
Article 7-2

When the hotel (or inn) cancels an accommodation contract based on the provisions of thepreceding Article, the guest may request an explanation of the reason from the hotel.
(Accommodation registration)
Article 8
The guest must register the following details at the hotel reception on the accommodation date:(1) Name, address and contact details of guest.
(2) For foreign guests without a regular address in Japan, nationality and passport number.
(3) Foreign guests without a regular address in Japan should present their passports so that a copy
can be made and kept on file.
(4) Any other details deemed necessary by the hotel.
2 - When the guest intends to pay the accommodation charges prescribed in Article 12 by anymeans other than Japanese currency, such as accommodation coupons or credit cards, these
credentials shall be shown in advance at the time of the registration as per the preceding
paragraph.
(Occupancy time of guest room)
Article 9
The guest is entitled to occupy the hotel accommodation from 3.00 pm on the check-in date to
11:00 pm on the check-out date. However, if the guest is staying for consecutive days, the hotel
accommodation can be used throughout the day except for the check-in and check-out dates.
2 - Notwithstanding the provisions of the preceding paragraph, the hotel may allow use of thehotel accommodation outside the hours specified in the same paragraph. In this case, the following
additional charges shall apply:
For overstays up to 2 hours, 30% of the normal room rate.
For overstays up to 4 hours, 50% of the normal room rate.
For overstays over 4 hours, 100% of the normal room rate.
(Compliance with usage rules)
Article 10
The guest is required to comply with the usage rules of the hotel, as defined by the hotel andposted within the hotel premises.

(Operating hours)
Article 11
Information on the operating hours of the main hotel facilities shall be announced on the hotel
homepage, pamphlets provided, posted notices and within guestrooms.
2 - When unavoidable circumstances apply, these business hours may be subject to change. In thiscase, the guest shall be notified accordingly.
(Payment of charges)
Article 12
A breakdown of the hotel charges payable by the guest and the calculation method are as shown inAppended Table 1.
2 - Payment of the accommodation charges as specified in the preceding paragraph shall be madein Japanese yen or via accommodation coupons or credit cards etc. at the reception of the hotel
and when requested by the hotel.
3 - Once the hotel makes accommodation available for the guest and usability of the same isconfirmed, the guest shall remain liable for paying the accommodation charges, even if opting not
to use said accommodation.
(Responsibility of the hotel)
Article 13
The hotel shall compensate the guest for any damages incurred in the course of fulfilling
accommodation and related contracts, or failure to fulfil the same. However, this shall not apply if
the circumstances are due to events beyond the control of the hotel.
2 - The hotel has taken out innkeeper’s liability insurance to cover the risk of fires etc. (alsocovering liability when unable to provide contracted guestrooms).

Article 14
When the hotel is unable to provide the guest with the contracted guestroom, the hotel shall subject to the consent of the guest - arrange to accommodate the guest in accommodationelsewhere of equivalent standard as far as possible.
2 - Notwithstanding the provisions of the preceding paragraph, if the hotel is unable to arrange
alternative accommodation, a compensation fee equivalent to the cancelation charges shall bepayable and applied to the reparations. However, this shall not apply if the inability to arrange
accommodation is due to events beyond the control of the hotel.

(Handling of deposited items)
Article 15
In the event of loss or damage of any items, cash, valuable papers or high-priced items (including all
valuables) deposited with the hotel, the hotel shall compensate for damage thereby incurred,
except when due to events beyond the control of the hotel. However, for cash and valuables, this iscontingent on the guest having clearly reported the nature and value of such cash and valuables at
our request. Otherwise, the hotel shall compensate for damage up to a maximum amount of
150,000 yen.
2 - For items, cash, valuable papers or high-priced items (including all valuables) brought into thehotel that have not been deposited at the front desk, the hotel shall compensate for damage orloss of the same when this occurs due to intent or negligence on the part of the hotel. However,unless the nature and value of such cash and valuables have been clearly stated in advance, thehotel shall compensate for damage up to a maximum amount of 150,000 yen.
(Storage of the guest’s baggage or personal effects)
Article 16
When the guest’s baggage arrives at the hotel prior to the accommodation date, the hotel shall
only accept responsibility for storing the same when it has approved such arrangements in advanceand it shall be provided when the guest checks in at reception.
2 - In the event that any of the guest’s baggage or personal effects are misplaced at the hotel after
the guest has checked out, as a general rule, the hotel shall await an inquiry from the owner andrequest guidance on how to proceed. Unless otherwise instructed by the owner, any valuables shallbe sent to the nearest police station within seven days, including the date of discovery, while allother items shall be disposed of after three months. However, any food, tobacco and magazines,
etc. shall be disposed of on a same-day basis.
3 - In the case of the preceding two paragraphs, the responsibility of the hotel for storing theguest’s baggage or personal effects shall conform to the provisions of the preceding Article; in thecase of paragraph 1, the provisions of paragraph 1 of the preceding Article shall apply and in thecase of the preceding paragraph, the provisions of paragraph 2 of the preceding Article shall apply.
(Responsibility for parking)
Article 17
When the guest opts to use the parking lot managed by the hotel (hereinafter referred to as ‘Hotelparking lot’), regardless of whether the vehicle key is deposited with the hotel, the hotel shallassign a parking space, but disclaims all responsibility for managing the vehicle. However, if any
damages are incurred due to intent or negligence on the part of the hotel when managing theparking lot, the hotel shall be liable for said damages.
2 - Even when the hotel guest uses the parking lot provided by the hotel, the hotel disclaims
responsibility for any accident or theft that may occur within the same.
(Responsibilities of the guest)
Article 18
When the hotel suffers damage due to intent or negligence on the part of the guest, the guest shallcompensate the hotel for the damage.
(Disclaimer)
Article 19
The hotel disclaims liability for any damages suffered by the guest due to intent or negligence on
the part of the guest.
2 – The use of computer communication from within the hotel is at the guest’s own risk. The hotel
disclaims all liability for any damages incurred as a result of interruptions to the computercommunication caused by system breakdown or other reasons, rendering the service unavailable
for use. In addition, in the event that any damages are sustained by the hotel or third parties due toactions on the part of the guest deemed inappropriate by the hotel while engaging in computercommunication, the guest shall compensate for such damage.
(Prevailing language)
Article 20
Although these terms and conditions may be written in languages other than Japanese, in theevent of any inconsistency or disparity between the original terms and conditions and thetranslated text, the Japanese text shall prevail in all cases.
(Revision of accommodation terms and conditions)
Article 21
In response to any change in external factors such as economic conditions and related laws andregulations or in the event of any change to the managerial and operational status of our company,
the hotel may revise the contents of this agreement, including the provisions on the fees and scopeof services.
In such cases, the hotel shall promptly publish the revised information on its website beforehandand clearly indicate the date of the final revision.

Appended Table 1
Breakdown of hotel charges (Referencing Article 2, Paragraph 1 and Article 12 paragraph 1)…#
Hotel usage (accommodation facilities only, excluding breakfast and dinner or breakfast only)
Breakdown① Basic accommodation charge (Room charge (or Room charge +Hotelchargesbreakfast or Room charge + breakfast + dinner)② Service charge (①×10% for Kyoto Century Hotel, 13% for The
Thousand Kyoto)

Total③ Meal allowance (or additional food and drink)amountpayable Additional
fees
by
guest

(costs of dining other than at breakfast)④ Service charges (③×10% for Kyoto Century Hotel, 13% for
The Thousand Kyoto)
a. Consumption tax

Taxb. Accommodation tax
c. Other tax

Appended Table 2 Penalty (Article 6, Paragraph 2)

Date notice of contractual cancelation received (right )

No-

Same

Contracted no. of applicants (below )

show

day

Day
before9 days20 daysbeforebefore

--

--

9

20

days

days

befor

befor

e

e

20%

10%

stay
(Normalguests)Up to 9 persons

Date notice of contractual cancelation received (right )Contracted no. of applicants (below )

100%

80%

30%

Day
No-

Same
befor

show

day
e stayOrganization

10 persons or more

100%

100%

80%

Note:
1. Penalties (cancelation fees) may vary according to the plan involved. In that case, the penalty fee
as stated in the relevant plan shall apply.
2. For accommodation applications arranged with a travel agency or other third party, rather thandirectly with the hotel, the cancelation policy of said agency or party shall apply.

3. When the contracted accommodation period is shortened, a penalty fee of one day (first day’s
charge) shall be levied, regardless of the newly contracted accommodation period.
4. In the event of cancelations within a group booking (for 10 or more guests), no cancelation fees
shall be charged if the number of cancelations is less than 10% of the total number of guests
reserved (rounded up to the nearest whole number) as of 10 days prior to the scheduled arrival
date. If the booking was accepted less than 10 days before the arrival date, this calculation shall bebased on the number of guests at the time the booking was accepted.
5. For groups (of 10 or more persons) or during special events, penalties may be concluded
separately regardless of the contents of Appended Table 2 depending on the nature of theapplications made.
Appended Table 3 Hotel and Ryokan Management Law enforcement regulations of the prefecturewith jurisdiction over the hotel (Related to Article 5, Paragraph 1 and Article 7, Paragraph 1)
Hotel nameApplicable Prefectural Hotel and Ryokan
Management Law Enforcement Regulations

The Thousand Kyoto

Kyoto Prefectural Hotel and Ryokan

Kyoto Century HotelManagement Law, Article 7