BOOKING CONDITIONSYOUR CONTRACT IS WITH POWDER BYRNE OVERSEAS LTD,
Please read the following booking conditions carefully as they set out the terms and conditions of the contract
between you and Powder Byrne Limited (“we”, “us” and “our”). Your contract will be governed by English law
and any disputes will be dealt with in the courts of England and Wales. Our obligations to you will varydepending upon whether or not what you book with us is a package holiday (“Package”) as defined by thePackage Travel, Package Holidays and Package Tours Regulations 1992. Section A below details thebooking conditions which apply particularly to such a booking.
1.
Your Holiday Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf ofyour party the terms of these booking conditions. A contract will exist as soon as we issue our confirmation
invoice. This contract is made on the terms of these booking conditions, which are governed by English Law,
and the jurisdiction of the English Courts.
If you had not seen these terms and conditions when you made your booking and you are not happy toproceed with the booking now that you have seen them, please return all documentation to us or to your travel
agent within 7 days of receiving these booking conditions. Your booking will be cancelled and your monies will
be returned in full, provided you have not commenced your travel. This clause does not apply if your booking
was made within 9 weeks of travel or to any non- refundable arrangements, e.g. accommodations, trains
booked for you by us as in Clause 8.
3.
Payment For Your Holiday
You must follow the instruction for payment which shows in the quotation or correspondence. Normally you
need to pay a full amount of your holiday at least 1 month prior to departure. Also you may be required adeposit at the time of booking. We will issue travel confirmation and vouchers after receipt of money. Shoulda booking be made less than 1 month prior to departure, payment is due in full at the time of booking, unlessotherwise specified.
4.
InsuranceYour holiday booking will not include any insurance for medical, cancellation, abandonment, loss of property
and personal liability, other than public and product liability such as accident or negligence caused by us.
You must arrange an adequate insurance during the whole of your holiday. Any insurance claims are yourresponsibilities and you will have to follow the claims procedure payment by the insurance company.
6.
Passports, Visa & Health Requirements
Passports must be valid for the dates of your stay and for some destinations. Requirements for period ofvalidity depends on country and needs to check with the appropriate embassy/consulate. Visa requirements
can change and you must check the up-to-date requirements prior to departure and the entry requirementswith your embassy or consulate. If you have a medical condition or if you are pregnant, then you must getclearance to travel from your doctor. Pregnant passengers are not accepted by most airlines after 28 weeks
gestation.
7.
If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel arrangements in any way,for example your chosen departure date or accommodation, we will do our utmost to make these changes butit may not always be possible. Any request for changes to be made must be in writing from the person who
made the booking or your travel agent. You should be aware that these costs could increase the closer to thedeparture date that changes are made and you should contact us as soon as possible.
Note: Certain travel arrangements may not be changeable after a reservation has been made and any
alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
8.
If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any time. Written notification fromthe person who made the booking or your travel agent on your behalf must be received at our offices. Since
we incur costs in cancelling your travel arrangements, you will have to pay the applicable cancellation charges
which being informed in quotations or written correspondence.
Note: Certain travel arrangements may be non-refundable after a reservation has been made and any
alteration request could incur a cancellation charge of up to 100% of that part of the arrangements.
Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able
to reclaim these charges to your insurance company.
9.
If We Change or Cancel Your Holiday
It is unlikely that we will have to make any changes to your travel arrangements, but we do plan thearrangements many months in advance. Occasionally, we may have to make changes and we reserve theright to do so at any time. Most of these changes will be minor and we will make all reasonable efforts toadvise you or your travel agent of them at the earliest possible date.
We also reserve the right in any circumstances to cancel your travel arrangements e.g if the minimum numberof clients required for a particular travel arrangement is not reached, we may have to cancel it.
a. Minor Changes Made by Us, Before Travel
Any change which we do not consider significant is a minor change. We will endeavour to tell you about aminor change before you travel but we are not obliged to do so and we will not pay compensation.

c. Cancellation
If we have to cancel your travel arrangements for any particular reason, we will tell you as soon asreasonably possible. In these circumstances, we will, if we are able to do so, offer you an alternative holiday
of equivalent or closely similar standard and price at no extra cost, or a less expensive holiday, in which casewe will refund the difference in price. If you do not wish to take the alternative we offer you, you can choose
another offered for sale by us and pay, or receive a full refund of, any price difference. Or, if you prefer, youcan receive a full refund of any money you have paid to us, except for any amendment charges.

Force Majeure/Circumstances Beyond Our Control
This means that we will not pay you compensation if we have to cancel or change your travel arrangements inany way due to unusual or unforeseeable circumstances beyond our control. These can include, for example,war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse
weather conditions.

IF WE MAKE A
MAJOR CHANGE TOYOUR HOLIDAYIF WE CANCEL YOUR
HOLIDAY

IF YOU CANCELYOUR HOLIDAY

Period before departure
within which notice ofcancellation or majorchange is received by usor notified to youAmount you will receive
From us.

Amount of cancellation
chargeMore than 56 days0More than 31 days0More than 21 days 1% of holiday costMore than 8 days 2% of holiday costLess than 8 days 5% of holiday cost

Deposit only
100% of holiday cost
101% of holiday cost
102% of holiday cost
105% of holiday cost

Please refer to individualconditions

10.
If You Have A Complaint
If you have a problem during your holiday, please inform the relevant supplier (e.g. your hotelier) and call ouroffice +41(0)338534738, 9-12/1400-1800 on Mon-Fri, or write an e-mail to info@powderbyrne.ch. We will
endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days ofyour return home by writing to our Customer Services Department at info@powerbyrne.ch, giving yourbooking reference and all other relevant information. Please keep your letter concise and to the point. Thiswill assist us to identify your concerns quickly and speed up our response to you.
It is strongly suggested that you communicate any complaint to the supplier of the services in question as wellas to our representative without delay and complete a report form whilst in resort. If you fail to follow thissimple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst
you were in resort and this may affect your rights under this contract.

11.
Our Liability to You(i) We accept responsibility for ensuring that your travel arrangements, which you book with us, are supplied
as described in this confirmation. If any part of your travel arrangements are not provided as promised, due tothe fault of our employees, agents or suppliers we will pay you appropriate compensation if this has affected
the enjoyment of your travel arrangements. Subject to paragraph (ii) below our liability in all cases shall belimited to a maximum of two times your basic holiday price.
(ii) We accept responsibility for death, injury or illness caused by the negligent acts and/or omissions of ouremployees or agents, our suppliers and sub-contractors, whilst acting within the scope of, or in the course of
their employment in the provision of your travel arrangements. We will accordingly pay to you such damages
as might have been awarded in such circumstances under English Law or the law you have chosen underclause 1 above.
(iii) In respect of travel by sea and rail, and the provision of accommodation our liability will be limited in themanner provided by the relevant international convention.
(iv) Personal Injury Unconnected With Your Booked Travel Arrangements
If you, or any member of your party, suffer death, illness or injury whilst overseas arising out of an activity
which does not form part of your package travel arrangements or an excursion arranged through us, we shallat our discretion, offer advice, guidance and assistance. Where legal action is contemplated and you want
our assistance, you must obtain our written consent prior to commencement of proceedings. Our consent will
be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy
to ourselves.
(V) We have no liability to your own flight arrangements in case of any delay and cancellation. If anyextra costs (i.e. handling charge for re-book, hotels) occur from re-arrangement of your own flight due tounforeseeable circumstances beyond our control, these can include, for example, war, riot, industrial dispute,terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions, we will beexcluded from liability unless due to the fault of our employees, agents or suppliers.
12.
Conditions of Carriage
The Contractual terms of the companies that provide the transportation for your travel arrangements will apply
to this contract. These may contain terms which affect your rights to compensation. You may ask for copiesof the relevant conditions of carriage from our offices.
13.
Data Protection
Data held by Powder Byrne related to your booking is stored on a secure server. The data is used only for thepurposes of arranging your holiday and only relevant data is shared with our suppliers so they can provide theservices booked. Otherwise no data is shared with or sold to any third party for marketing or other purposes.
Occasionally we may send you updates on our product by email or post.