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Getting Started withthe BarTender® Mobile App
USER GUIDEContents
Getting Started with the BarTender Mobile App
Requirements
Terminology
Downloading the BarTender Mobile App
Managing Your Print Services
Adding a Print Service
Editing a Print Service
Deleting a Print Service
Switching to a Different Print Service
Managing Your Printers
Detecting and Adding Printers
Deleting Printers
Printing Documents
Selecting a Document to Print
Printing Your Document
Troubleshooting
Related Documentation

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Getting Started with the BarTender Mobile App
The BarTender® Mobile App makes professional printing as easy and flexible as using your Android
smartphone or tablet and as powerful and secure as printing with BarTender 2021 and BarTender2022 by Seagull Scientific.
The BarTender Mobile App works with BarTender 2021 Enterprise edition and BarTender 2022
Enterprise, Professional, and Automation editions to let you choose label designs, complete print-timedata entry forms and query prompts, and start print jobs on any printer that is connected to yourdevice over the internet. By using the BarTender Mobile App, you can do the following:lUse your device to print to internet-connected printers and to Bluetooth-connected printers.

lAutomatically authenticate with a BarTender Print Portal website or server and then browse toa specific document folder within the Print Portal installation.

l

Add or edit data in real time by using in-app BarTender data entry forms and query prompts.

l

Use BarTender security features to monitor and access permissions to documents.

Requirements
The BarTender Mobile App requires that Android 11 or a newer version of the Android operating
system be installed on your mobile device.
The BarTender Mobile App connects remotely to a print service, which is an instance of Print Portalthat hosts your BarTender documents. The app requires that one of the following editions ofBarTender be installed on your network:l

BarTender 2021 Enterprise edition with Print Portal installed and configuredl

BarTender 2022 Professional, Automation, or Enterprise edition with Print Portal installed andconfigured

Terminology
The following terms appear in this document:l

BarTender Mobile App refers to the BarTender Mobile App that you download to your device.

l

Print Portal refers to the Print Portal companion application that is installed with BarTender
2021 and BarTender 2022. Print Portal must be installed and configured on your network
before you can use the BarTender Mobile App. For more information, refer to Installing
BarTender Print Portal in the BarTender help system.

lPrint service refers to the web service that hosts your BarTender documents, which might be aPrint Portal website or a Print Portal server. Collectively, these websites and servers are called
print services.

Getting Started with the BarTender Mobile App3

You can add more than one print service to the app. However, the app can connect to only one
print service at a time. The app must be connected to a print service to print the documentsthat are hosted on the service.
Typically, a print service is installed and configured by your BarTender administrator. When thisis the case, you do not need to configure the print service to use the BarTender Mobile App toprint; you need only to connect to it.
For more information, refer to the Managing Your Print Services section of this document.

Downloading the BarTender Mobile App
You can download the BarTender Mobile App from the Google Play store. The app is free to download
and does not require a BarTender product key code. Search for "BarTender by Seagull", or use thefollowing link:lhttps://play.google.com/store/apps/details?id=com.seagullscientific.printportal

The BarTender Mobile App interface includes a navigation menu, which is displayed when you tap
in the upper left corner. This menu includes the following options:lDiscover Printers: Opens the Configure Printers page, which you can use to view, add, delete,and configure the printers that the app is connected to. Printers in your network areautomatically detected, and you can manually add printers as needed. For more information,refer to Managing Your Printers.

lPrint Services: Opens the Print Services page, which you can use to connect to a print service,add one or more print services to the app, and edit or delete a print service. For moreinformation, refer to Managing Your Print Services.

lAbout: Displays version information, a link to online help documentation, and a list of the opensource licenses that the BarTender Mobile App uses. Click a license name to view its terms.

Getting Started with the BarTender Mobile App

4

Managing Your Print Services
After you download the BarTender Mobile App, you must add a print service to the app (if one has notalready been added for you by your administrator) and then connect to it to be able to print yourdocuments.
When you first open the BarTender Mobile App, the Print Services page is displayed. This page lists
the print services that have been added to the app, if any, and provides options to add more print
services and to edit or delete existing ones. To connect to a print service, tap to select it.
To return to the Print Services page from another page in the app, tap
Services.

, and then tap Print

Adding a Print ServiceTo add a print service to the app, follow these steps:

1. On the Print Services page, tap.

2. On the Add Print Service page, enter the following information for the print service that you
want to connect to:l

A name for the print servicel

The print service URL (this is the Print Portal URL for your installed instance of BarTender
2021 or BarTender 2022 Print Portal, such as https://print.<companyname>.com/Browse)l

The Print Router URL, which includes the port number that the print router uses (such as
https://print.<company name>.com:5950/)

3. Tap Save.

Editing a Print ServiceTo edit the settings of an existing print service, follow these steps:
1. On the Print Services page, tap Edit.
2. On the Edit Print Service page, tap

for the print service that you want.

3. On the Edit Print Service page, make the changes that you want.
4. Tap Save. The print service is displayed automatically.

Getting Started with the BarTender Mobile App

5

Deleting a Print Service
To delete a print service from the app, follow these steps:
1. On the Print Services page, tap Edit.
2. On the Edit Print Service page, tap

for the print service that you want to delete.

Switching to a Different Print ServiceIf you have configured more than one print service, you can switch to a different print service at anytime. To do this, on the Print Services page, tap the print service that you want to switch to.

Getting Started with the BarTender Mobile App

6Managing Your Printers
Typically, printers are added to a print service by your BarTender administrator. When this is the case,
you do not need to add printers to the BarTender Mobile App to print your documents; you need only
to connect to the print server that hosts the printers. However, in some cases, you might need to add
one or more local printers to the app. This topic describes how to manage printers that are added tothe app, not the printers that are hosted on a print service.
Use the Configure Printers page to detect local printers, to manually add a printer to the app, and todelete a printer. To open the Configure Printers page, tap, and then tap Discover Printers.

Detecting and Adding Printers
When you open the BarTender Mobile App, it automatically detects connected Bluetooth printers andconnected network printers that use an IP address. These printers are then listed on the Configure
Printers page.
If the printer that you want is not listed, you can tap
to instruct the app to detect connected
printers and refresh the printer list. Or, you can manually add a printer to the list. When you do this,the added printer is shared with your print service when you connect to the service.
The procedure to follow depends on whether the printer that you want to add is Bluetooth-enabled oris a network IP printer.

Adding a Bluetooth PrinterTo manually add a Bluetooth printer, follow these steps:
1. On the Configure Printers page, tap Tap to manually add printer.
2. Tap Go to Bluetooth Settings.
3. On your device's Bluetooth settings page, enable pairing if it is not already enabled, andthen select the printer that you want to add.
4. In the BarTender Mobile App, tap Done.

Adding a Network IP PrinterTo manually add a network IP printer, follow these steps:
1. On the Configure Printers page, tap Tap to manually add printer.
2. Tap Add Network Printer Manually.
3. In the Add network printer manually dialog, enter the following information:l

The IP address or host name for the printerl

The port numberl

The printer manufacturer name and model number

Getting Started with the BarTender Mobile App7

l

The height and width of the labels to be printed (this information is required bymost printers)lOffset information as needed

4. Tap Save.
5. Tap Done.

Deleting Printers
You can delete printers that you manually added to the app. To do this, tap
you want to delete.

Getting Started with the BarTender Mobile App

next to the printer that8Printing Documents
After you connect to a print service, you can select documents that are hosted on the service andselect a printer to send the print job to. The BarTender Mobile App supports data entry forms andquery prompts, so you can add this data at print time.

Occasionally, the BarTender Mobile App might be unable to send aprint job to the selected printer. If this occurs, the app notifies you sothat you can contact your administrator and request that a driver be
added to the print service server for the printer that you want.

Selecting a Document to Print
To select the document that you want to print, follow these steps:
1. Open the BarTender Mobile App.
2. Connect to the print service that you want to use, as follows:
lIf you have not configured a print service, tap. On the Add Print Service page,enter a name, URL, and Print Router URL for the print service, and then tap Save. The
app connects to and displays the print service.
l

If you have configured one print service, the app automatically connects to and displaysit.

l

If you have configured more than one print service, the app lists them on the Print
Services page. Tap the print service that you want to connect to and display it.

3. Scroll through the displayed documents to find the document that you want. Alternatively, entera search term in the Search field.
4. Tap the document to open it and to start the printing process.
The BarTender Mobile App supports the BarTender 2021 and BarTender 2022 versions of Print Portal
as print services. For more information about how to print a document in Print Portal, refer to Printing
a Document in the Print Portal help system.
You can also access the Print Portal help system in the BarTender Mobile App when the print service
is displayed. To do this, tap, and then tap Help.

Getting Started with the BarTender Mobile App9Printing Your Document
To print a document, follow these steps:
1. Locate the document that you want, and then tap it to open the Print dialog.
2. In the Printer list, select the printer that you want.

If the printer that you want does not appear in the list, you can
ask your administrator to add the printer to the server that is
hosting the print service.
Alternatively, you can add the new printer to the BarTender
Mobile App. When you do this, you share the printer with theprint service when you connect to the service. For more
information, refer to Managing Your Printers.
3. In the Copies field, enter the number of copies that you want to print.
4. If your document contains serialized data, enter the number of serial numbers and the numberof copies per serial number that you want to print in the Serial Numbers and Copies per Serial
Number fields.
5. Tap Print.
l

If the Select Records dialog opens, select the records that you want to print, and thentap Print.

l

If a query prompt or data entry form is displayed, enter the required data, and then tapPrint.

The print job runs.
6. In the Print dialog, review the print job details, and then click Close to return to the Print dialog.
If you printed to a PDF, you can optionally tap Download to download a copy of the printed
items and/or tap Open and then select a PDF viewer to review the printed items.

Using Print Preview
You can view the document in Print Preview to verify that it is correct before you print it. Print
Preview displays the printed items exactly as they will appear, including any data that is pulledfrom connected databases or entered from query prompts or data entry forms.
To use Print Preview, follow these steps:
1. Locate the document that you want, and then tap it to open the Print dialog.
2. In the Printer list, select the printer that you want.

Getting Started with the BarTender Mobile App10

If the printer that you want does not appear in the list, youcan ask your administrator to add the printer to the serverthat is hosting the print service.
Alternatively, you can add the new printer to theBarTender Mobile App. When you do this, you share theprinter with the print service when you connect to theservice. For more information, refer to Managing YourPrinters.
3. In the Copies field, enter the number of copies that you want to print.
4. If your document contains serialized data, enter the number of serial numbers and thenumber of copies per serial number that you want to print in the Serial Numbers andCopies per Serial Number fields.
5. Tap Preview.
l

If the Select Records dialog opens, select the records that you want to print, andthen tap Preview.

l

If a query prompt or data entry form is displayed, enter the required data, and thentap Preview.

6. In the Print Preview dialog, a preview of your printed item is displayed. If your print job
includes more than one page, you can tap Page and then select the page that you wantto view.
Tap Print to print the document, or tap Cancel to close Print Preview.

Getting Started with the BarTender Mobile App

11Troubleshooting
The following answers to commonly asked questions provide solutions to help you troubleshoot yourBarTender Mobile App configuration.

Why doesn't my app connect to the print service?
l

Make sure that a Wi-Fi connection is available and that you are connected to the internet.

l

Make sure that the Wi-Fi capabilities of your mobile device are enabled.

l

Make sure that the print service that you are trying to connect to is turned on andfunctioning correctly.

l

If you still can't connect, turn off your device, turn it on again, open the BarTender Mobile
App, and then try to connect again.

Why can't I find a printer?
l

Make sure that one or more printers are available on Bluetooth or an IP port and areconnected to the print service that you are using.

l

Make sure that the printer that you are trying to connect to is turned on and functioning
correctly.

l

If you are connected to a printer but the document still is not printed, refer toTroubleshooting printing problems on the BarTender Support Center website.

Why is my document displayed or printed incorrectly?
lVerify that the document's formatting and settings are correct in BarTender Designer. For
more information, refer to Modifying the Page Setup in the BarTender help system andthe "Template Design" articles on the BarTender Designer page of the BarTender Support
Center website.

Getting Started with the BarTender Mobile App

12

Related Documentation
Technical Documents
ll

BarTender 2021 Print Portal
BarTender 2022 Print Portal

To view and download technical documents, visit:https://www.seagullscientific.com/resources/white-papers/

Other Resourcesl

BarTender Software Website
https://www.seagullscientific.com

lBarTender Support Center
https://support.seagullscientific.com

lBarTender Online Help System
https://help.seagullscientific.com© 2022 Seagull Scientific, Inc. BarTender, Intelligent Templates, Drivers by Seagull, the BarTenderlogo, and the Drivers by Seagull logo are trademarks or registered trademarks of Seagull Scientific,
Inc. All other trademarks are the property of their respective owners.

Version 2022-09-13 BarTender 2022 Copyright © 2022 Seagull Scientific