WALESMANAGEMENT REVIEW
2011/12a

01 Director’s introduction
02 Two minute summary
04 Service performance
12 Looking ahead
17 Key priorities for next year
18 Contacts
19 Wales management

Cover image
Recreation of Henry Tudor landing in Mill Bay, Pembrokeshire, from the landmark BBC Cymru Wales series
The Story of WalesDIRECTOR’S INTRODUCTION‘‘Our promise to viewers andlisteners is that BBC Cymru
Wales will be a fearless,ambitious broadcaster –committed to working withothers to make a real difference
not just to audiences, but toWales itself.’’
This was a landmark year for broadcastingin Wales in so many ways – a newpartnership between S4C and the BBC,the opening of the UK’s largest drama
production centre at Roath Lock in Cardiff,
the financial challenges of a new licence fee
settlement, and the first television history ofWales in more than a quarter of a century.
At a time of such challenge and publicdebate, our programme-makers – whether
in-house or across the independent sector– have worked assiduously to ensurethat our audiences have remained frontand centre.

Their success – both here in Wales andright across the BBC’s television and radio
networks – has been remarkable andit is rightly captured in this review. It isreflected in the highest television audiencesin Wales for eight years, the highest levelsof audience approval anywhere in the UK,
the phenomenal impact of The Story ofWales, and the rejuvenation of both Poboly Cwm and Casualty at the new studios at
Roath Lock.
But there is no hint of complacency and weare determined to make an even bigger
impact over future years. Our promise toviewers and listeners is that BBC Wales
will be a fearless, ambitious broadcaster –committed to working with others to makea real difference not just to audiences, but
to Wales itself.

Rhodri Talfan Davies
Director, BBC Cymru Wales

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TWO MINUTE SUMMARY

92

Audience appreciation index for
The Story of Wales, the second
highest for any BBC One series(after Frozen Planet)

11 hours

Average time spent listening to
BBC Radio Wales and BBC Radio
Cymru each week

2,380,000 10,770,000
Number of unique browsers
accessing BBC Cymru Wales’
websites each week

BBC One UK audience forDoctor Who on Christmas Day 2011

Approval of the BBC in Wales (mean score out of 10)
Source: ART/Kantar

General impression of the BBC

09/10
10/11
11/12

Value for money of the licence fee

6.86
7.01
7.14

09/10
10/11
11/12

5.08
5.44
5.63

Television weekly reach
Source: BARB (based on 15-minute consecutive reach)

BBC Cymru Wales English language programmes*

BBC Cymru Wales on S4C

09/10
10/11
11/12

09/10
10/11
11/12

885,000
945,000
940,000

167,000
190,000
183,000*T he figures above for 2009/10 and 2010/11 differ slightly from those reported in previous Wales annual reviews
due to a change in the calculation methodology for programme reach in Wales across a week.
2Top ten series and top five individual programmes 2011/12
Source: BARBBBC Cymru Wales English language
seriesBBC Cymru Wales series
on S4CThe Story of Wales

317,000

Pobol y Cwm (Fri)95,000Vets 24/7
BBC Wales Today (6.30pm)

288,000

Pobol y Cwm (Wed)90,000287,000

Pobol y Cwm (Thu)89,000Tenby 24/7

278,000

Pobol y Cwm (Tue)87,000

Helicopter Rescue

265,000

Pobol y Cwm (Mon)85,000

Rhys to the Rescue

245,000

Y Clwb Rygbi

58,000Weatherman Walking

232,000

Eisteddfod Genedlaethol: Mwy o’r Maes

42,000X-Ray

213,000

Y Clwb Rygbi Rhyngwladol

32,000Coming Home

205,000

Pawb a’i Farn

29,000

BBC Wales Today (10.25pm)

200,000

Eisteddfod Genedlaethol: Seremonïau

29,000BBC Cymru Wales programmes
on S4CBBC Cymru Wales English language
programmes
Sport Wales: Tribute to Gary Speed

353,000

Pobol y Cwm Nadolig

Shane

264,000

Eisteddfod Genedlaethol: Y Gymanfa Ganu

70,000Max Boyce: The Road to Treorchy

248,000

Eisteddfod Genedlaethol: Cyngerdd Agoriadol

58,000Max Boyce: Live at Treorchy... Again

200,000

Only Men Aloud – Adre’n Ôl

50,000Children in Need in Wales

180,000

Eisteddfod Genedlaethol: Cyngerdd Cloi

41,00090,000Radio weekly reach (adults)
Source: RAJAR/RSMB/Ipsos MORI
BBC Radio Wales

09/10
10/11
11/12

BBC Radio Cymru

411,000
468,000
471,000

09/10
10/11
11/12

147,000
150,000
138,000

Website weekly unique users
Source: BBC
BBC Cymru Wales English language sites

BBC Cymru Wales Welsh language sites

2,380,000 21,000
Further facts and figures available at bbc.co.uk/wales/info

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SERVICE PERFORMANCEOPRIATE COLOUR REF FOR COLOUR MODE AND APPLICATION

English language programming –BBC One Wales/BBC Two Wales
English language programmes on BBC
One and BBC Two Wales have once againreached almost a million viewers each
week, with ten series attracting 200,000
viewers or more. A particular highlight was
The Story of Wales – a six-part history ofWales spanning more than 30,000 years
and presented by Huw Edwards. The series
attracted an average audience of over
300,000 and record audience appreciation
figures. Produced by Green Bay Media,
the series also benefitted from strong
partnerships with the Open University,
the National Museum Wales and Cadw.

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National Theatre Wales’ The Passion in
Port Talbot starring Michael Sheen also
resonated with audiences. A remarkable
10,000 people crammed onto Port Talbot’s
seafront to witness the crucifixion whilst
BBC Wales brought the climax of thethree-day play to a Wales-wide audiencethrough an hour-long documentary.
This year also saw Week In, Week Out
making a mark with a hard-hitting
investigation into the degree-awarding
systems run by the University of Wales.
The programme sparked a major
governance crisis in the university sector
with far-reaching implications.

1. Huw Edwards filming The Storyof Wales
2. Tenby 24/7
3. Tŷ Hafan featured in
Beautiful Lives

A number of popular series explored
Wales’ landscape and peoples.
Tenby 24/7 revealed a week in the life of thiswest Wales holiday resort, the ever popular
Coming Home traced the family histories
of Neil Kinnock and Alison Steadman, while
Beautiful Lives captured the lives of patientsat Tŷ Hafan children’s hospice.

2

There have been several highlights in our
sporting coverage including the success ofthe Welsh rugby team in the World Cup
and their Grand Slam win. Both were
captured in our Scrum V Specials, whichhave become an integral part of ourcoverage for Welsh rugby supporters. Sport
Wales followed Swansea City’s promotion
drive to the Premier League and theirsubsequent success in the top flight, andwe broadcast a special tribute following
the death of Gary Speed.

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SERVICE PERFORMANCE – CONTINUEDBBC Cymru Wales on the networks
It was the year that Roath Lock opened its
doors for the first time, and Casualty arrived inWales – cementing Wales’ position as a worldclass production centre for BBC drama.
BBC One’s popular Saturday night drama
quickly found its feet at Roath Lock,alongside productions already firmly
established in Cardiff. Upstairs Downstairs
launched a second series while Doctor Who
continued to win critical acclaim and strongaudiences – with the Christmas Special
attracting nearly 11 million viewers. The
Sarah Jane Adventures proved as popular
as ever in its final series on CBBC – a fitting
tribute to Elisabeth Sladen.
The second series of Sherlock (produced
by Hartswood Films) thrilled audiences andcritics alike, attracting audiences of over
10 million and international acclaim. Anda drama-documentary made by Prospect
Cymru about the early life of Shirley Bassey
formed the centrepiece of BBC Two’s
Mixed Race season.
The radio drama team began a vivid
adaptation of The Diary of Samuel Pepys
by Hattie Naylor and produced a mix ofcontemporary and classic drama, including
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special episodes of Torchwood (originallylaunched for television), which attracted
interest from audiences across the UK
and beyond.
BBC Wales’ Factual team produced single
documentaries on a range of subjects
including Britain’s Royal Weddings, The Secretsof Scott’s Hut (where presenter Ben Fogle
retraced Captain Scott’s steps to base campin the Antarctic), and A Home for Maisie
which traced the story of a remarkablecouple looking after an eight-year-old with
two failed adoptions behind her.
The arrival of Crimewatch in its new basein BBC Wales in January 2011 led to theDaytime spin-off, Crimewatch Roadshow,
and to a major Crimewatch special following
the conviction of the man who murdered
13-year-old Milly Dowler.
The network radio features team produced
a searching exploration for BBC Radio 4
by Today presenter John Humphrys
into education standards in Wales. The
programme highlighted how devolution has
led to major differences in both policy andoutcomes between Wales and England.
The BBC Cardiff Singer of the World
competition was again broadcast on BBC
Radio 3 and BBC Four, with the final shown
on BBC Two. Our music team also produced
a series of concerts performed during the
Hay Literary Festival, introducing great artists
and repertoire to an enthusiastic audience.
2BBC Cymru Wales on S4C
BBC Wales programming for S4C
continues to play a major part at the heartof the channel’s schedule. On average,
183,000 viewers tuned in to BBC Wales’
programmes on S4C each week in 2011/12.
In December 2011, the production of
Pobol y Cwm moved to Roath Lock studios– and is now broadcast in HD. During
the year Pobol y Cwm dealt sensitively
with several difficult topics including
male rape, alcoholism and teenage
pregnancy. The challenging storylines
have also been rewarded with consistently
strong audiences.
The Newyddion team provided extended
coverage of several big stories throughout
the year including the Gleision mining
tragedy, Gary Speed’s untimely death,the 10th anniversary of the 9/11 disasterin New York, the Royal Wedding in April
and in-depth analysis of the ongoing
economic crisis.

1. Ben Fogle presented The Secrets of Scott’s Hut
2. Casualty in its new home at Roath Lock studios
3. The Cwmderi high street at Roath Lock studios

Comprehensive coverage of the National
Assembly election was provided as well as
authoritative analysis of parliamentary andEuropean affairs. The political magazine
programme CF99, current affairs strand TaroNaw and our audience debate programme
Pawb a’i Farn completed our wide-ranging
news and current affairs content.
Rugby remained at the heart of ourcoverage in a memorable year when Walescelebrated a Grand Slam victory and an
outstanding performance in the World
Cup. Y Clwb Rygbi Rhyngwladol captured the
dynamism and excitement of the current
Welsh team and – following his final test
for Wales against Australia in December– Shane Williams joined the BBC’s expert
presentation team.
Rhyfel y Falklands: Nôl i Faes y Frwydr, amoving documentary produced by BBC
Wales’ Factual team, marked 30 years since
the Falklands conflict.

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SERVICE PERFORMANCE – CONTINUEDBBC Radio Wales
BBC Radio Wales delivered a diverse rangeof programming which reflected the livesof people across Wales.
With National Assembly elections, thestation’s key news strands Good Morning
Wales and Good Evening Wales, as wellas Jason Mohammad’s BBC Radio Wales
Phone‑In, toured the country to explore
the issues occupying listeners’ minds aheadof the Assembly poll. The station also
spent a week investigating academic
standards in Welsh education in its
Learning Lessons season.
The station sent a team to New Zealandin order to follow Wales’ progress to thesemi-finals of the Rugby World Cup andto Wembley where Swansea City became
Wales’ first Premier League football team.

Roy Noble broadcasting during
BBC Radio Wales Music Day

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BBC Radio Wales also enhanced its
commitment to Welsh music by coupling
Bethan Elfyn and Adam Walton’s
programmes together on a Saturday night,
and by introducing a new show, Beverley
Humphreys’ World of Music, focused onother forms of music-making in Wales.
The station also spent a day with the BBC
National Orchestra of Wales ahead of a
specially-commissioned concert to mark thestart of the 2012 Six Nations.
Drama on BBC Radio Wales comprisesof a mixture of new commissions andnew chances to hear drama made by
BBC Cymru Wales for BBC Radio 4. At
Christmas, the station commissioned O Little
Town of Aberystwyth, a Christmas whodunit
written by cult author Malcolm Pryce.
Around 200 hours of features werebroadcast on the station in 2011/12.
Highlights included the double awardwinning The Mousetrap and Me, which told
the story of the Newport man whose
tragic story of foster care inspired Agatha
Christie to write the classic West End play.

BBC Radio Cymru
News and current affairs output continues
to drive the station’s agenda. Programmessuch as Post Cyntaf, Taro’r Post, Post
Prynhawn, Dau o‘r Bae and Manylu provided
comprehensive analysis and insight into
Welsh, UK and global stories – including
the Royal Wedding, the National Assembly
election in May, and the Gleision mining
tragedy in September.
In February, the impactful Tynged yr Iaith(Fate of the Language) week marked 50
years since Saunders Lewis’ radio lecture
in 1962. The broadcast of five shortcontemporary lectures by prominent
Welsh public figures fired plenty of debate
about the future of the language.
Dafydd a Caryl have maintained their
popularity and their morning show is now
the audience’s most popular programme.
Dai Jones with Ar Eich Cais and John ac Aluncontinue to maintain high audience sharefor their shows on Sunday night.
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Gwilym Owen broadcast his weekly
programme for the last time in summer
2011, a career captured in a special
programme at the National Eisteddfod
presented by Guto Harri. Gerallt Lloyd
Owen also retired from Talwrn y Beirdd,
handing the ‘Meuryn’s’ chair to Ceri Wyn
Jones, whilst in October, Dylan Iorwerth
returned to the station with his own weekly
discussion series Dan yr Wyneb.
The year’s sports highlights included livecommentary from the Rugby World Cup
and coverage of the Six Nations and Grand
Slam win. Another development during
the year was the regular broadcasting of
Swansea City’s home Premiership matches– either across Wales or to a more limitedarea covering Swansea and Carmarthen.
Cymry ar Brawf – Y Tarw Scotch and 9/11
Ysgwyd y Byd were amongst the station’s
documentary highlights this year. Both were
nominated for the Celtic Media Awards –as was the station itself.

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1. Tynged yr Iaith – Saunders Lewis
2. Post Cyntaf – Garry Owen and
Nia Thomas

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SERVICE PERFORMANCE – CONTINUEDInteractive
In 2011/12, BBC Wales interactive sites wereaccessed by 2.4 million browsers each week.
This impact was driven by major stories
including Gary Speed’s death, the Gleisionmining accident, the court case following
the Antigua honeymoon murders and thedebate around closure of the M4 Brynglastunnels following a major lorry fire.
Coverage of the Rugby World Cup wascomprehensive, as new columnist Shane
Williams charted Wales’ march to the 2012
Grand Slam, and answered questions sent
in by the audience. Our coverage of Wales
women’s rugby was enhanced by record
try-scorer Non Evans. Football coverageremained central and Swansea City’s
return to the top flight boosted content
and audiences. Meanwhile the build-up
to the Olympics and Paralympics was key
to the online offering and included blogs
from Olympic cyclist Geraint Thomas.
The redesigned BBC Sport website waslaunched in February 2012 with refresheddesigns for most of the pages producedin Wales.

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Learning content was launched specificallyfor the primary and secondary curriculumin Wales, ranging from Science 7–11 andMaths 5–7 in Welsh, through to Bitesize
and Youth Citizenship in both languages.
The Story of Wales website proved popularwith audiences and the multi-platform
offering included new social media content,
special features accessed via the red button
and two extra programmes createdfor schools.
Network productions continued to breakrecords with over 3.5 million downloadsof the Doctor Who Adventure Game andthe Doctor Who Script to Screen project was
popular with schools across the UK. Sherlock
integrated innovative use of social media
and mobile phone content whilst The Sarah
Jane Adventures website was one of CBBC’s
star performers during the year.
Looking ahead, a Wales edition of
bbc.co.uk will be launched shortly and new
digital innovations are underway to deliver
BBC Wales services across all four screens(computers, internet connected TVs,
smartphones and tablet devices).

BBC National Orchestra of WalesThe Orchestra continued to give a rangeof concerts both in Wales and beyond. The
BBC National Chorus of Wales also had abusy year with ten projects – ranging fromHavergal Brian’s gargantuan Gothic Symphonyat the 2011 Proms to taking part in ourMusic Nation celebration concert in St
David’s Hall in March 2012.
Collaboration has been a major themein the Orchestra’s work this year. Music
Nation – the BBC-led precursor to the 2012
Cultural Olympiad – enabled massed youth
choirs to perform alongside the Orchestra
and Chorus in Songs of the Earth, a speciallycommissioned work from Karl Jenkins, aswell as giving 50 students from the Royal
Welsh College of Music and Drama theopportunity to play with the Orchestra.
On St David’s Day 2012, primary school
pupils from across Wales worked with the
Orchestra, culminating in a special concert.
The Orchestra also continued its importantwork with children and students from
special schools and units under the guidanceof animateur Andy Pidcock. In order toprovide a concrete legacy for this important
project, we produced a special DVD and
CD to support non-specialist music teaching– in both special and primary schools.
With Arts Council of Wales support, thismaterial was distributed free to every such
school in Wales.
As a partner organisation to Cardiff-basedarts company Arcomis, the Orchestra
helped stage the International Flute Festival
in its home, BBC Hoddinott Hall, in April
2011. And together with the Welsh Music
Guild, Composers of Wales and Tŷ Cerdd,
we staged another two-day workshop for
Welsh composers.
Within the BBC, collaborations have ranged
from a portfolio of soundtracks – including
Doctor Who, Great Barrier Reef, Human Planet
and The Story of Wales – and a special seriesof afternoon concerts for BBC Four’s series
Symphony in November 2011, to a unique BBCRadio Wales Orchestra Day on 27 January
2012, when the station broadcast its daytime
shows from Hoddinott Hall with frequent andlively contributions from the Orchestra!

BBC National Orchestra of Wales
special schools concert

11LOOKING AHEAD

BBC Cymru Wales has been firing a nation’s
imagination for almost 50 years. Oursense of mission is as strong as ever. BBC
Wales is the only broadcaster committed
to reflecting and reporting Wales in bothlanguages – and across all platforms. Thispublic service role is particularly important
given the decline of alternative media
sources in Wales.
A key challenge for BBC Wales over the
next five years will be to ensure that it
continues to fulfil this vital role, whilstdelivering a considerable reduction to its
budgets. The 2010 licence fee settlement
will lead to a reduction of 16% in BBC
Wales’ expenditure on content and services
for Wales over the next five years.

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Whilst meeting the Delivering Quality
First targets will undoubtedly be difficult– leading to the loss of some TV andradio programmes – our aim has been tosafeguard the output that matters mostto audiences and to ensure we continue tobe the most trusted and valued broadcasterin Wales.
BBC Wales’ approach to reducing
its expenditure is underpinned byfour aspirations.

1. First Minister Carwyn Jones AM
officially opening Roath Lockstudios with (from left to right)
Rhodri Talfan Davies, Director
BBC Cymru Wales, andMark Thompson, BBC
Director-General
2. The National Assembly
Senedd building
3. Casualty set during the Roath
Lock open weekend
4. Betsan Powys and Vaughan
Rodericka. Supporting quality anddistinctiveness
Across all services, BBC Wales will
focus on what we do best. That means
safeguarding and strengthening the qualityand distinctiveness of our programming andservices at a time of constrained funding.
We’ll do this by making tough choices andseeking deeper savings from overhead
costs and support departments.
High-quality journalism will remain
the backbone of the BBC’s service foraudiences in Wales. Through increased
efficiency and a reduction in output at timesof the day when fewer viewers and listeners
are available, our aim is to consolidate theBBC’s role as Wales’ most trusted news
provider by ensuring its journalism is astandard-bearer for accuracy, impartiality
and originality.

2

BBC Wales will protect investment injournalism across both languages and all
platforms, and additional correspondent
posts will be created to strengthen specialist
coverage of economics and culture.
Reporting and analysing the work of thedevolved institutions will remain a strong
commitment, with more political output
integrated into flagship news services.
We’ll also aim to ensure that our general
television programming for Wales makes
an even greater impact by showcasing
more output in peak on BBC One
Wales. To support this aim, investment
in landmark documentaries and drama
will be maintained. The BBC in Wales will
also work with BBC network teams andS4C to identify appropriate opportunities
for co-productions that maximise theimpact of more limited investment funds.
The BBC’s two national radio services
in Wales will continue to showcase new
Welsh music, invest in drama and comedy,
and commission weekly arts programmes.
However, there will be a 25% reduction
in documentary and feature programmingon both services.

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LOOKING AHEAD – CONTINUED

b. Reflecting and representing
Wales on the BBC’s UK networks
As part of its Delivering Quality First plans,
the BBC is determined that increased
investment in network production in
Wales over recent years should leadto an improvement in the portrayal
and representation of Wales on its UK
networks. Some of the largest gaps in thedelivery of the BBC’s public purposes in
Wales relate to the portrayal of Walesto the rest of the UK, and the portrayalof Wales’ culture and communities tothe rest of the UK.
There is considerable room for
improvement, but Wales’ profile on the
UK networks has grown considerably
over recent years through the success of
productions such as Torchwood, The Indian
Doctor, The One Show, Rhod Gilbert’s Work
Experience and Gavin and Stacey and throughthe BBC National Orchestra of Wales’
significant contribution to BBC Radio 3.
In addition, the accuracy of networknews coverage of Wales has improved

1

BBC Trust purpose remit tracking study 2010/11.
1

1. BBC National Orchestra
of Wales2. Rhod Gilbert’s Work Experience142

significantly. Over the next period, the BBC
expects a growing proportion of ‘opt-out’
programmes produced for audiencesin Wales to be shown on the UK-wide
channels too.
The recently completed Roath Lock drama
production facility will allow us to continue
to develop Wales’ reputation as a worldclass centre of drama. We’ll also continue
to work proactively with independent
producers in Wales in order to strengthen
their contribution to the BBC’s UK
networks.
Following the Delivering Quality First
proposals, the BBC expects the existing
17% target for network television
production spend in Wales, Scotland andNorthern Ireland to be met earlier than thetarget date of 2016, and to be exceededby 2017. Under these proposals, Wales’
strength as a key base for in-house drama
production will be maintained and its
contribution to network documentaryand feature production will grow.

c. Guaranteeing access to national
services and programming
Our aim is to ensure Wales has a free
and open public space in the digital world,
where audiences can easily access and sharehigh-quality BBC programmes and services.
This poses a dual challenge of resolving
current distribution issues facing traditional
television and radio services, while ensuringthat interactive services made in andfor Wales enjoy appropriate coverageand prominence across a fragmenting
digital landscape spanning computers,internet-connected TVs, smartphones
and tablet devices.

On television, we’ll launch an HD version
of BBC One Wales by the end of 2012 andmaintain the BBC Two Wales SD (standard
definition) service until at least 2015. Onradio, the BBC will undertake a definitive
cost/benefit analysis exploring further
options for addressing the low coveragelevels for BBC Radio Wales on FM and both
services on DAB.
In the interactive space, the BBC is currently
developing ‘nations’ editions’ of bbc.co.uk
which will help audiences find content
about Wales more easily across computers,
mobiles and tablet devices. The editions will
provide a more effective way of publishingrelevant content within a UK-wide
interactive portfolio of services.

The new Roath Lock studios

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LOOKING AHEAD – CONTINUED

d. Partnership and collaboration
The BBC is already an integral part ofnational life in Wales, working in partnershipwith a wide range of national institutions
and organisations, including Arts Council
Wales, S4C, the Welsh Rugby Union, theNational Eisteddfod of Wales, the Open
University and the National Museum Wales.
Building on these solid foundations, BBC
Wales will seek to be even more open
and ambitious in the way it partners withothers for the benefit of audiences andnational life in Wales. By leveraging the scale,funding, creativity, innovation and heritageof the BBC, future partnerships will seek tounleash the full creative potential of Wales.

1

1. Pobol y Cwm is produced for S4C
2. The Story of Wales was deliveredin partnership16

2

We’ll increasingly focus partnership activity
on collaborations that can:• deliver measurable audience and/or
economic impact• offer clear scope for ongoing creative
collaboration• help nurture new talent and expertise,and help build production or cultural
capacity in Wales
In addition, we will work to strengthen
our long-standing partnership with S4C
by exploring the scope for collaboration
across non-editorial areas, with the aim of
releasing considerable additional investment
for content in both languages.

KEY PRIORITIES FOR NEXT YEAR

• We will strengthen the impact anddistinctiveness of BBC services for Wales,
and improve the specialism and impactof our journalism• We will implement the editorial andoperational changes resulting from the
Delivering Quality First savings plan
• We will launch BBC One Wales HD
and assess new options to strengthen
coverage of the two national stations• We will strengthen our partnership witha range of national bodies in order toexplore new ways of delivering public
value together• We will work with S4C to ensure the newpartnership arrangements deliver real
benefits to audiences in Wales• We will strengthen our contribution to
network drama, documentary and feature
production on television and radio

17

CONTACTS

If you have a question, comment orcomplaint about BBC Cymru Wales
programmes or services, or any otheraspect of the BBC’s work, please contact
our Audience Services unit.
All feedback is carefully registered andregularly distributed to editorial teams
and management.
Telephone: 03703 500 700

18Lines open weekdays 9.30am–7.30pm(except bank holidays). Calls to the 0370
UK-wide rate are charged at no more than
01/02 geographic numbers. Calls may berecorded for training.
Website:www.bbc.co.uk/wales/info
Write to:Audience Services
BBC Cymru Wales
Bangor
LL57 2BY
Complaints: for more information about
the BBC’s complaints process and to submit
a complaint online please visit
www.bbc.co.uk/complaints

WALES MANAGEMENT

Rhodri Talfan Davies,
Director BBC Cymru Wales

Clare Hudson,
Head of BBC Wales Productions

Gareth Powell,
Chief Operating Officer

Adrian Davies,
Head of English Language
Programmes and Services

Sian Gwynedd,
Head of Welsh Language
Programmes and Services

Mark O’Callaghan,Head of News and Current Affairs

Jude Gray,
Head of HR and Development

Richard Thomas,
Head of Marketing,Communications and Audiences
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