SOLUTION BRIEF

CareAR Instruct®

Empower technicians with self-solve AR instructions

Self-Support Challenge
Service organizations are under pressure to deliver excellent service
with limited resources due to the increasing complexity of technology.
Customer and employee experience are significant issues, frequently
challenged by outdated paper-based support workflows and lack of visual
device awareness.
Enterprises need solutions to enhance self-solve rates, reduce support
calls, and improve the overall customer experience. Empowering
customers and field services to solve issues independently, reduces theneed for technician visits and improves overall efficiency. Enter CareAR®
Instruct, a visual support application that provides step-by-step, visually
immersive instructions for customers and field service technicians.

Use Cases
Field Services
Easily accessible digital work
instructions for support andto upskill field technicians andcontractors

Customer Service
Immersive self-guidance forunboxing, installation, maintenance,and problem resolution

CareAR Instruct
CareAR Instruct is a powerful self-guided visual instruction solution that uses advanced AR and AI technology to help customers
and technicians complete complex tasks quickly and accurately. As part of the CareAR SXM platform, Instruct is fully customizablewith an easy-to-use no-code builder and is built on a secure, global, cloud-native platform.
With CareAR Instruct, customers and field technicians benefit from step-by-step instructions that include visual verification andintelligent search capabilities, improving first-time fix rates and reducing repeat dispatches. The platform is compatible with mobiledevices and enhances task execution with augmented reality, 3D content, rich media such as video, and AI computer vision.
Whether guiding customers through product setup or assisting technicians with maintenance procedures, troubleshooting, repair,or inspections, CareAR Instruct empowers users to complete complex tasks with ease. By improving self-solve rates, reducing
support calls, and enhancing the overall customer experience, CareAR Instruct is a powerful tool for any organization looking tooptimize its support services. With CareAR Instruct, organizations can improve first-time fix rates, reduce costs, and enhanceoverall customer satisfaction.

© CareAR, A Xerox Company, 2024. All Rights Reserved.

CareAR® Instruct Solution Brief

How it Works

Benefits
Reduce Repeat Dispatches
Perform pre-visit inspections todispatch the right technician, parts,and tools.

Improve Maintenance
Avoid unnecessary downtime due toimproper maintenance procedures.

Ensure Compliance
Ensure procedural and regulatorycompliance with AI computer vision.

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SCAN QR CODEFOLLOW INSTRUCTIONSRESOLVE ISSUE

Features

Improve First-Time Fix Rate
Give technicians the guidance
needed to solve the problem on thefirst try.

Reduce Product Returns
Augmented Reality

Interactive 3D Models

Natural Language SearchVideo, Images, and Text

Avoid unnecessary productreturns through successful productactivation.

Object Detection

State Detection

Increase Customer Satisfaction

Mobile App or Browser

No-Code Authoring

Empower customers with knowledge
and instructions to self-solve quickly.

Capture Screenshots

Advanced Analytics

Feedback Forms

Hot spot Interaction Points

Technical Requirements
Browser

Google Chrome, Apple Safari, Brave, Samsung Internet,
Microsoft Edge

MobileiOS 15 or above, iPad 15 and above, Android 12 and above

Desktop

Windows 10 (21H2), MacOS 12 Monterey and above

3D file format

GLB, USDZ

Content types

Images: JPG, PNG, SVG, GIF; Video: MP4, YouTube

Web: https://carear.com
Email: info@carear.com© CareAR, A Xerox Company, 2024. All Rights Reserved.

Inspire Self-Solve
Success with Innovative
AR Guidance!
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