REMOTE DBA SERVICES FROMMARIADB
Expert, Round-the-Clock Database Support

Enterprises are contending with increasingly large and complex data volumes just as resources and budgets
seem to be shrinking. Yet the mandate is to glean more insight and productivity from data every day – after all,that’s why the data exists in the first place. Staying on top of your databases can be so overwhelming that it’s
tough to take advantage of all that valuable data. So, what’s the solution?
MariaDB’s Remote DBA service manages your MariaDB databases both proactively and reactively, keeping themhumming along smoothly so you can easily access and use your data to benefit your core business. Our RemoteDBA team performs regularly scheduled tasks that include backup management, health checks, tuning andmaintenance. This strategy helps avoid most database issues, but when issues do pop up, or when you need anad hoc task performed, our engineers are at the ready.
The Remote DBA team works closely with MariaDB’s Technical Support team to provide round-the-clock
response, with a 30-minute 24x7 SLA for S1 issues. You’ll have peace of mind knowing critical systems areconstantly monitored by trusted experts who detect when something is amiss and act swiftly to fix it.

SKILLED ASSESSMENT AND RESPONSE
MariaDB’s support engineers provide strategic guidance specific to unique deployments – things like
performance tuning, high availability, best practice recommendations, and code review.
Shortly after you sign up for Remote DBA services, we schedule an onboarding call to begin our initialassessment of your database servers, including gathering information about the architecture, operatingsystems, database server versions, backup schedules and so on. With that knowledge in place, we installmonitoring software to trigger automatic alerts about server availability, replication health and more. Our expert
Remote DBA team takes care of our customers’ databases with continuous monitoring services and responsive
remote support. Remote DBAs are also tightly and directly integrated with MariaDB’s Technical Support team forcases that require escalation.

We’ve gained more than we expected with the awesome MariaDB Remote DBAs. The support andfollow-ups we’ve received from MariaDB is so much better compared to our previous relational
database! The MariaDB Remote DBA team proactively comes up with improvement proposals and acts
quickly when we’re in need of something.

– Jekaterina Pundani, Development Manager, Visma

DATASHEETREMOTE DBA SERVICES FROM MARIADBRESOURCES TO MANAGE EVERY PART OF YOUR DATABASE
Remote DBA services are flexible, accessible and efficient – helping you ensure your database always meets yourapplications’ needs.

REMOTE DBA SUBSCRIPTION
Installation of monitoring and alerting solution
Real-time chat service
Telephone support as necessary
Initial environment and configuration review
Database configuration recommendations
Backup configuration and monitoring (limitations apply*)
Best practice recommendations
Database recovery assistanceBackup verification via automatic restore (limitations apply*)
Replication setup, configuration, and repair
Schema changes and migrations
Query optimization and tuning assistance
Quarterly upgrades of MariaDB Server (limitations apply*)
Quarterly security and performance audits as requested
Semi-annual architecture review as requested
Other database administration–related tasks as agreed* See mariadb.com/subscription-services-policies for details.

SPEAK WITH A MARIADB EXPERT ABOUT REMOTE DBA SERVICES
Our Remote DBA experts have been solving highly complex database issues for MySQL and MariaDB since 2003.
They have deep experience as DBAs and software developers and are the world’s best resources to ensure yourdeployment is always up and running. Contact us to learn more about MariaDB Remote DBA services.

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Asia Pacific: sales-APAC@mariadb.com© Copyright 2024 MariaDB plc 699 Veterans Blvd.
Redwood City, California USA

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