SOLUTION BRIEF

Augmented Reality
Visual Support forSalesforce Service Cloud
Remote Support Challenge
Organizations today require new ways to improve their remote work andsupport capabilities while maintaining productivity, effectiveness, andsafety. Service delays can cause frustration for remote agents or fieldtechnicians who face skills gaps, lack of necessary tools, or unforeseen
situations while trying to resolve issues in a timely manner. Service teams
attempt to assess, diagnose, and resolve incidents remotely with limited
situational analysis or context. This often results in a poor customerexperience, negatively impacting resolution times, operating costs, uptime,resource productivity, and customer loyalty.
While enterprises have made significant strides in addressing thesechallenges, consumer apps are not effective for solving complicatedproblems. Furthermore, enterprises need solutions that can scale, facilitate
collaboration, and integrate seamlessly into their service workflows.

Use Cases
Customer Service
Enhance the customer experience withvisual engagement.

Field Services
See what your customers, employees,
and field workers see.

IT Services
Visual troubleshooting for real-time
resolutions across enterprise IT.

The CareAR Solution
Elevate your support experience with CareAR for Salesforce. CareAR is an augmented reality (AR) visual support platform thatempowers organizations to digitally transform their customer interactions. Experience game-changing AR capabilities that enhanceservice management and deliver exceptional customer satisfaction.
CareAR seamlessly integrates with Salesforce Service Cloud, enabling service management teams to launch CareAR applications
with a simple button click within the agent console or mobile app. Your team can extend Salesforce’s capabilities to provide realtime visual AR assistance, guidance, and compliance to on-site customers, field workers, and employees, regardless of their location.
Remote agents and experts can virtually see the situation at hand and intuitively guide customers and field technicians using a suiteof AR tools.
CareAR’s seamless integration with Salesforce allows remote experts to instantly capture images and recordings during theservice session. This content is automatically saved in the corresponding Salesforce case. By eliminating unnecessary data entry
steps, CareAR enhances knowledge transfer and provides proof of work completion or compliance. Discover the unique and highly
innovative CareAR for Salesforce solution.

© CareAR, A Xerox Company, 2023. All Rights Reserved.

Augmented Reality Visual Support for Salesforce Service Cloud

Benefits

How it Works

Faster Time to Resolution

SeeSolve

Save

View the service
situation remotelyfrom any location

Visually guide andcollaborate for effective
problem resolution

Capture and sharecontent in systems
and with teams

Features

Gain instant visual context - spend
valuable time solving the actual
problem versus assessing thesituation.

Higher First Time Fix Rates
Provide step by step guidance
using visual collaboration with AR
annotation and 3D objects for more
effective and accurate resolution.

Knowledge Transfer• Real-time HD video and audiocollaboration• Enterprise-grade AR toolset• 3D spatial mapping

Reduce your skills gap and makeexperts accessible to more juniorfield resources, contractors, orcustomers.

• Immersive user experience

Reduce Service Costs• Automatic Bandwidth Adaptation

With visual collaboration, decrease
downtime of systems, eliminate needto send trucks, see what your agent,tech, or customer sees in real-time.

• Multiparty video calling• Photo capture• Video recording• Usage dashboard and analytics

Customer Experience• Mobile, desktop, and web support

Elevate your customer’s experienceand NPS through unmatched quality,
service, and capabilities with thehighest human interactions• High availability global cloud infrastructure

Technical Requirements
mobileiOS 12 or later (includes ARKit)
Android 11 or later (includes ARCore)

desktop

Windows, MacOS

smart glasses

RealWear HMT-1, RealWear Navigator 500, Lenovo
ThinkReality A3

network

500 kbps and higher

data encryption TLS, AES 256-bit

Web:: https://carear.com
Email: info@carear.com© 2023 CareAR, Inc. All rights reserved. CareAR is a trademark of CareAR, Inc.
in the United States and/or other countries.

Visually Resolve
Issues Remotely
Using Enterprise
Augmented Reality
Schedule a demo at

https://carear.com/demo