Our Key Performance Indicators
SUSTAINABILITY REPORT 2015

About the data
This document is a downloadable version of the Key Performance
Indicators section of the Sustainability Report 2015. Similar tothe online version of the Report, this version contains relevant
key performance indicators as well as an overview and progress
report for the company’s strategic objectives. The GRI Index,
the UN Global Compact Progress Report and the Declaration ofConformity to the German Sustainability Code can all be viewed
in the online version of the Report.
The Report was created based on the "Core" option of the G4
Global Reporting Initiative (GRI) Guidelines. Wherever possible,
it provides information that goes beyond the requirementsof the "Core" option, in order to meet the information needsof stakeholders to the fullest possible extent. The document
identifies the specific GRI-G4 indicator(s) in the margins next
to the key performance indicators.
Unless otherwise indicated, all information contained in thisdocument refers to Miele & Cie. KG and its affiliate imperial
Werke oHG. This includes all German production andadministration locations, as well as the German sales subsidiary.
In addition, the Report provides information about all of thecompany's international production sites: Bürmoos (Austria),
Uničov (Czech Republic), Braşov (Romania) and Dongguan(China). Some data from the international sales subsidiaries has
been included. The reporting period comprises the financial years
2012/13 and 2013/14. The financial year-end is 30 June foreach year. The contents of the Key Performance Indicators were
finalised in March 2015.
Where necessary, the basis used for calculations is explained in afootnote to the corresponding graphic. Comments accompanying
the graphics provide descriptions of significant changes overtime and additional background information. Any discrepancies
in percentage totals are the result of rounding. Gender-specificterms have been avoided for the sake of greater readability. The
Key Performance Indicators for the Miele Sustainability Report2015 are intended to replace the Facts & Figures from thecompany’s 2013 Sustainability Report. In keeping with the twoyear reporting cycle, the next Sustainability Report and updated
set of key performance indicators are scheduled to be publishedin 2017.

Contents

1

Company42Strategy

7

Fields of action

7

Stakeholders

8

Management

9

Supply chain

10

Resources and materials

10

Supplier management

11

Locations

12

Environment

12

3

4

Environmental management

12

Resource efficiency

13

Energy use and emissions

16
XX

Employees

56

Human resources management

19

Vocational training and development

21

Diversity and equal opportunity

22

Occupational health and safety

23

Society

24

Products

25

Transport and logistics

25

Use

26

Objectives
Progress report
New objectives

Miele Sustainability Report 2015

19

29
29
35

3

1
G4-9
G4-EC1Company

Total Miele turnoverin billions of euros
2.95

3.0

3.04

3.15

3.22

2.0

2.06

2.11

2.17

2.21

0.89

0.93

0.98

1.01

1.0

International

1)

2010/112011/122012/132013/14

70%

69%

69%

69%

Germany 1 )International turnover as a portion of total turnoverIncl. other turnover

Miele was once again able to increase turnover in the reporting period. In financial year 2013/14, the company generated turnover of 3.22 billion euros.
Compared to financial year 2012/13, this was equal to an increase of 69 million euros and a growth rate of 2.2 percent. In financial year 2013/14, Miele
turnover grew by 2.4 percent in the German market and by 1.9 percent abroad.

G4-9

Turnover by business division
Percentage of total turnover
3% Care products
		and accessories
7% Customer service
13% Professional 1 )26% Laundry care
20% Cooking 2 )13% Dishwashers
9% Floor care
8% Refrigeration products
2% Beverage preparation
77% Domestic appliances

2013 /14
1)

Commercial machines, service and spare parts; 2 ) Incl. cookers/ovens, steamcookers, hobs/cooking zones, cooker hoods.

At 77 percent, domestic appliances account for the largest portion of total Miele turnover. In financial year 2013/14, Miele benefitted from the worldwide
rollout of new generations of built-in machines and laundry care appliances, as well as the global market launch of the Miele robot vacuum cleaner. The
Miele Professional division generated turnover of 418 million euros. This was equal to a 3.9 percent increase and a 13-percent share of total Miele turnover.

G4-9

Turnover by region
Percentage of total turnover
5% Asia

31% Germany 1 )16% North and South America,
Australia, South Africa

21% Southern, Eastern andCentral Europe
27% Northwest Europe
2013 /14
1)Incl. other turnover

Outside of Germany, Miele saw a 1.9-percent increase in turnover. Specifically in strategically important markets such as the U.S., China and Russia,
Miele generated significant two-digit turnover growth in some cases. In Australia, the largest foreign sales market after the U.S. and Switzerland,
Miele experienced disproportionately strong local growth. However, these gains were mostly negated by unfavourable exchange rates.

4SalesG4-9

Quantity in thousands of units

2010/112011/122012/132013/14Dishwashers

579

587

610

607

Cookers /ovens

266

269

287

290

Refrigeration products

315

306

310

302

Vacuum cleaners

2,001

2,012

2,085

2,151

Washing machines

803

781

801

782

Tumble dryers

317

338

343

338

Other 1 )

567

577

638

633

Domestic appliances

4,848

4,870

5,074

5,103

Commercial machines

86

87

87

87

4,934

4,957

5,161

5,190

Domestic appliances and commercial
machines1)

Hobs/cooking zones, cooker hoods, steamcookers, microwave ovens, coffee makers, warmer drawers, rotary ironers

Investments

G4-EC1in millions of euros
213
200

188

186
27

150

10

53

35

35
113
19

100

150

27

Overseas

50

124

67

2010/112011/12142

2012/13

EuropeGermany

2013/14

The Miele Group spent a total of 188 million euros on investments in financial year 2013/14. This figure fell by 12 percent (25 million euros) from theprevious year, in which Miele had posted a record high on the strength of the largest product and innovation offensive in company history.
Major focal points of the reporting period included the modernisation/conversion of production systems in several plants, the construction of new officebuildings, and the expansion of the product distribution centre at company headquarters in Gütersloh.

Expenditures for research and development
as a percentage of total turnover
6.0

5.7

5.6

5.4

5.4

2010/112011/122012/132013/144.0

2.0

Miele Sustainability Report 2015

5

Company

G4-EC1

Personnel costsin millions of euros
1000

956
900

971

894

886

2010/112011/122012/132013/14

30%

29%

30%

30%

800

Personnel costs as a percentage of total turnover

Personnel costs kept pace with total turnover. They once again accounted for a 30-percent share.

G4-EC3G4-EC1

Pension provisions

Payments to suppliersin millions of euros

in millions of euros

400

365

372

376

900

871

340

892

827

300

800

762
200

700

2010/112011/122012/132013/142010/112011/122012/132013/14

The increase in payments to suppliers – 65 million additional euros infinancial year 2013/14 – from financial year 2011/12 is the result ofchanges to the product mix as well as higher materials prices.

6

Strategy
Fields of action
Materiality analysis

G4-18
G4-19
G4-27

3

2.5

20
21

17
22
2 16

35
5

25 31

18

36

6

Medium relevance

3.5

Very high relevance4
Relevance from a stakeholder perspective

2

24

23
10 3
32

30

4

1

8

7 29 9
12
13

34
14

28

26
19
27

33

11

Very high relevance
Medium relevanceLow relevance

Very high relevance

15

Very high relevanceHigh relevance

Relevance from the company's perspective

2.5

3

3.5

Strategy and management

15 Smart Grid technology

Employees

1

Sustainability strategy

16 Resource-efficient products

26 Development of young talent/2

Sustainability management

17 Recycling/disposal

3

CR risk management

Supply chain

4Compliance management

18 Raw material sources,

5

Stakeholder dialogue

6

Sustainability communication

7

Compliance with social andethical standards

Products

local procurement
19 Supply certainty/
resource availability
20 Supplier adherence to environmental
and social standards

recruitment of employees
27 Demographic change/
skilled labour shortage
28 Vocational training and development
29 Employee satisfaction
30 Work/life balance / compatibilityof family and work life
31 Diversity and equal opportunity

8

Efficiency-enhanced products

Processes

32 Health management9

Durability and reliability

21 Energy efficiency in

33 Leadership improvement

10 Gentle processes

production and infrastructure

34 Occupational safety

11 User comfort

22 Climate protection

35 Sustainability awareness12 Products free of

23 Resource efficiency in production

Society

24 Environmental protection in

36 Social commitment

harmful substances
13 Product safety
14 Hygiene and cleaning performance

4transport and logistics
25 Management of water and waste waterThis materiality analysis serves to identify key sustainability topics. Here, the relevance of various topics is assessed from both an external and internal
point of view. In the external assessment, 22 expert stakeholders were consulted from the scientific and political fields, from non-governmentalorganisations (NGOs), and from professional associations and the media. Business partners were also surveyed. The internal assessment was then carriedout in workshops involving senior managers, plant managers and experts from all relevant areas of the company, such as production, human resources,
purchasing, quality and environmental management, and outbound logistics. The topic of "efficiency-enhanced products" was again considered one of
the most important issues for the future. Other topics labelled important by the stakeholders surveyed included: product durability, reliability and safety;
the elimination of hazardous substances from products; energy and resource efficiency in production; employee satisfaction; the development of young
talent; demographic change; and supplier compliance with environmental and social standards. Of the 37 topics identified, 36 were considered material.
The immaterial issue of biodiversity is not included in the above graphic. All of the topics that were considered material have been taken into account in the
updated sustainability strategy.

Miele Sustainability Report 20157

Strategy
Stakeholders
G4-27

The following sustainability aspects have "very high" relevance:*
Quality and durability of products

87%*

Treatment of employees, labour practices

67%

Human rights

66%

Energy efficiency of products

66%

Source of products

56%

Social, ethical and environmental standards in the supply chain

52%

Environmental prot. in production (waste water, waste, other emissions)

49%

Product recyclability

39%

Company-wide climate protection (CO2 reduction)

33%

Corporate social commitment

33%

Company-wide resource efficiency (e.g. raw materials)

30%

Use of secondary raw materials

28%

2013 /14* Based on responses from 571 customers; possible answers were "very high", "high", "medium", "low" and "very low"; values have been roundedIn early 2014, 607 people participated in an Internet-based stakeholder survey, 571 of which were customers. Among the customers, 499 people ranked the
topics of product quality and durability as having "very high" relevance. This number was equal to 87% of the customers surveyed. These two issues thus
constituted the most important topic and were followed by treatment of employees (given a "very high" relevance 379 times) and human rights (376 times).

G4-27

Miele's sustainability performance is "very good" in the following areas:*
Quality and durability of products

76%*

Human rights

50%

Energy efficiency of products

49%

Treatment of employees, labour practices

47%

Source of products

42%

Environmental prot. in production (waste water, waste, other emissions)37%

Social, ethical and environmental standards in the supply chain

36%

Social commitment by the company

33%

Company-wide climate protection (CO2 reduction)

30%

Product recyclability

30%

Company-wide resource efficiency (e.g. raw materials)

28%

Use of secondary raw materials

24%

2013 /14* Based on responses from 571 customers; possible answers were "very good", "good", "average", "poor" and "very poor"; values have been roundedIn early 2014, 607 people participated in an Internet-based stakeholder survey, 571 of which were customers. The participants rated Miele's sustainability
performance in the individual categories indicated above. Miele received the highest rating for the quality and durability of its products (with 432 customers
rating Miele's performance as "very good" in this area), followed by the areas of "Human rights" and "Energy efficiency of products".

8Management
Miele locations certified in accordance with quality, environmental and social standards in 2013/14
Location

ISO 9001

ISO 14001

ISO 50001

BS OHSAS
18001

SA8000

ISO 13485
Medical dev.

Arnsberg

•

•

•

•

•

—

Bielefeld

•

•

•

•

•

•

Braşov (RO)

•

•

•

•

•

—

Bünde

•

•

•

•

•

—

Bürmoos (AU)

•

•

•

•

•

•

Dongguan (CHN)

•

•

—

•

—

—

Euskirchen

•

•

•

•

•

—

Gütersloh

•

•

•

•

•

•

Lehrte

•

•

•

•

•

—

Oelde

•

•

•

•

•

—

Uničov (CZ)

•

•

•

•

•

—

Warendorf

•

•

•

•

•

—

G4-DMAAll Miele locations are certified to the following standards: ISO 9001 (quality management), ISO 14001 (environmental management) and OHSAS 18001(occupational health and safety). With the exception of the Dongguan plant, all locations are certified to the ISO 50001 standard (energy management)
and SA 8000 (social standards). The Dongguan plant is expected to obtain SA8000 certification by the end of 2015; certification of the site's energy
management system is still under review. The ISO 13485 standard for medical devices only applies to the business operations of Miele's Professional
division and the related processes at the Bielefeld, Bürmoos and Gütersloh locations.

Audits of the integrated management system

G4-DMA

Number
2010/112011/122012/132013/14

30

35

22

39

no significant non-conformities found

25

33

22

37

significant non-conformities found

5

2

0

2

109

92

108

100

no significant non-conformities found

92

76

97

90

significant non-conformities found

17

16

11

10

139

127

130

139

External audits

1)

Internal audits

External and internal audits
1)

1)

Significant non-conformities are present when management systems are being set up or reorganised and/or when system conformity
is at risk.

The number of external audits increased over the current reporting period. This resulted from the implementation of the energy management system andthe accompanying certification audits. Two external audits showed significant non-conformities in financial year 2013/14, both of which were considered
non-critical (minor non-conformity). Potential hazards that could have resulted in accidents were identified in operational processes. Miele heeded therecommendations of the external auditors and developed operational solutions accordingly.
The methods of the external and internal audit processes function congruently, i.e. they use the same assessment scheme. The ratio of the number ofsignificant non-conformities found to the total number of audits performed is lower for external audits conducted by a certifier than for internal audits. As theresults show, the internal audits fulfil their purpose as an important part of the matrix certification method. They have a pre-emptive effect and contribute toimproving overall results. In internal audits, Miele strives to use auditors that have undergone extensive training and are therefore able to identify problem
areas and take corrective action before external audits are performed. The trend in the figures available for the previous four reporting periods confirms theeffectiveness of this approach.

Miele Sustainability Report 2015

9

3
G4-EN1

Supply chain
Resources and materials
Production materials usedweight in tonnes
2010/112011/122012/132013/14100,122

101,337

112,413106,123

metals91,00091,100102,671

95,123plastic granulate

9,122

10,237

9,742

11,000

Processing materials

7,635

6,913

7,541

6,979

paints, varnishes, enamels

1,265

1,211

1,332

1,118

oils, greases, lubricants

189

188

217

232

acids, lye, solvents

144

151

158

220

6,037

5,363

5,834

5,409

Electronics

1,581

1,594

1,964

2,123

Purchased parts

80,94984,412

76,056

87,575

Raw materials

other

1)

1)

The majority of processing materials in the "other" category is composed of casting materials for the production of mass-balancing weights.

Electronics sub-assemblies are becoming increasingly complex, which means that glass fascia is also included and therefore increases the amount of weight
attributed to this category. The amount of purchased parts also depends on the different product series and their particular requirements.
The total of all production materials used does not equal the total weight of all appliances produced. The reason behind this is that some of the materials used, suchas acids, lye and solvents, are not ultimately part of the delivered products. The weight accounted for by waste, e.g. by cutting scraps, also factors into the difference.

G4-EN1

Packaging materials usedweight in tonnes
2010/112011/122012/132013/14

15,30815,776

15,796

15,708solid wood

8,774

9,118

9,152

9,056

cardboard/corrugated paper

4,625

4,676

4,664

4,595

moulded plastic parts (EPS)

1,619

1,678

1,674

1,749

PE film/strapping (PP/steel)

286

302

303

306

encased PU foam/PE film

3

3

3

2

Packaging material

In financial year 2013/14, Miele used 15,708 tonnes of packaging materials. The changes in the different types of packaging materials reflect the varying
distribution of appliances produced within a single financial year. Thus, a greater number of large appliances produced can result in an increased demand
for solid wood, for example.

G4-EN1

Appliances produced

Packaging per kg of productweight in tonnes

in grams

200,000

100

166,323

169,983

171,891

175,297

150,000

75

100,000

50

50,00025

2010 /11

2011/ 122012 /13

2013 / 14

The increase in the weight of appliances produced is not simply an indicatorof increased production. The distribution among the types of appliances
produced also plays a role in determining this figure.

10

92

93

92

90

2010/112011/ 122012 /13

2013/ 14Durable, high-quality products place heavy demands on packaging. Despite
this, packaging should still be kept as simple as possible and have an
optimal weight. Miele successfully reduced the amount of packaging weight
per kilogram of product from 93 grams in 2011/12 to 90 grams in 2013/14.

Supplier management
Suppliers of production materials

G4-12

Number
2,390

2,400

2,300

2,324

2,328

2012/132013/14

2,287

2,200

2010/112011/12The number of production materials suppliers in financial year 2013/14 was equal to 2,328. The slight increase from the previous year was due to the rollout
of a new generation of laundry care appliances.

Purchasing volume 1 )G4-12
G4-EC9Percentage by region
13% Overseas

57% Germany

30% Europe

2013 /14
1)

Payments to suppliers

Nearly 87 percent of Miele's entire purchasing volume comes from European suppliers. Roughly 57 percent of that volume is sourced within
Germany. 13 percent of purchased goods come from countries overseas.

Company profiles on compliance with social standards by potential suppliers

G4-LA14
G4-LA15
G4-HR10
G4-HR11
G4-SO 9G4-SO10

Number
600

570
445

400

200

433

555
Compliance verified
Compliance not verified

12

15

2012/132013/14570 suppliers sought to enter into a business relationship with Miele in financial year 2013/14. Of the potential suppliers, only 15 (equal to 2.6 percent) failed
to provide the required confirmation of one or more policies to demonstrate their compliance with social standards. These policies include: no use or support ofchild labour or forced and compulsory labour, the creation of a safe and healthy working environment, freedom of association, no discrimination, zero toleranceof disciplinary measures (in the form of corporal punishment, mental or physical coercion, or verbal aggression), compliance with standards for working hours,
payment of adequate remuneration, and the duty to ensure that these standards are also complied with by the businesses' own suppliers. In the event of noncompliance, the potential supplier must take all necessary corrective action in order to improve the situation and satisfy the requirements within a reasonable
period of time. If the supplier fails to do so, no business relationship will be established.

Miele Sustainability Report 201511

4
G4-EN31

Locations
Environment: Environmental management
Investments in environmental protection
at the production sites

Investments in environmental protection
at the production sites by typein thousands of euros
1% Noise control
3,000

2,000

1% Waste management

2,722

1,702

1,000

3% Nature conservation and landscape maintenance
1,602

46% Climate pro		tection/energy		efficiency

24% Air pollution
		control

823
24% Water
		protection
2010/112011/122012/132013/142013 /14

A major portion of the investments made by Miele in the previous two
financial years involved the company's Bielefeld plant. At this location,roughly 50 percent of all investment was spent on measures to improveenergy efficiency and air pollution control. Another large portion of total
investment was accounted for by a combined heat and power unit thatwent online at the Bünde site. The remaining investments were distributed
between specific soil conservation measures, preventative water protection
and filter technology at all plant sites.

G4-EN31

Ongoing expenditures for environmental
protection at the production sites

Ongoing expenditures for environmental
protection at the production sites by typein thousands of euros
0.1% Nature conservation and landscape maintenance
7,500

6,194

6,552

6,777

7,365

1% Noise control
2% Soil purification

40% Waste management

24% Air pollution
		control

5,000

2,500

2010/112011/122012/132013/14

Reasons for the increase in ongoing expenditures included: thecommissioning of a waste-air purification system at the Oelde site; theconstruction-related lowering of groundwater levels and the accompanying
purging of highly volatile halogenated hydrocarbons as well as the shiftof previously internal process costs to external waste management service
providers at the Bielefeld site.

122013 /14

33% Water protection

Environment: Resource efficiency
Waste for recycling and disposal by type

G4-EN23in tonnes
2010/112011/122012/132013/14

29,09828,59630,011

31,49317,014

17,063

17,507

18,533

Waste for recycling

27,123

26,984

27,86429,310hazardous waste

929

1,109

1,305

1,167

Waste for disposal

1,975

1,612

2,147

2,183

hazardous waste

1,562

1,235

1,762

1,653

Total waste produced
scrap metal

Compared to the previous reporting period, there was a disproportionate increase in the amount of production waste. The primary reason for this increase
was the rollout of new appliance generations, which necessitated the conversion of existing production equipment, the switch to new production equipment,a greater number of product variations, and the use of new materials.

G4-EN23

Waste for recycling and disposal by typeas a percentage of total weight
4% Liquid waste for disposal
3% Solid waste for disposal

90% Solid waste for recycling

3% Liquid waste for recycling

2013 /14
In total, approximately 93 percent of all waste produced by Miele is recyclable.

Source area of total waste

G4-EN23

as a percentage of total weight
2% Waste from buildings and grounds
10% Waste from operations

87% Waste from production and		 product parts 1)

facilities, administration anddevelopment areas

2013 /14
A waste type is allocated to a source area if at least 80 percent of the waste type comes from that particular area. Waste from production
includes: production pieces such as scrap metal, foundry waste, acids, waste from the treatment of industrial waste water, and plastic parts.
Examples of waste from operations facilities, administration, and development areas include: scrap metal from production facilities, cableremnants, waste oil, cardboard and paper, wood, pallets, residual waste, and waste from administration and design departments. The wastefrom buildings and grounds includes, for example, building rubble, excavated soil, stones, neon tubes, flooring, waste from green areas andsewerage cleaning, and rubbish.

1)

Miele Sustainability Report 201513

Locations
Environment: Resource efficiency
G4-EN23

Destination of total waste
as a percentage of total weight
2% Dumping 4)
7% Physico-chemical treatment 3)
7% Energy recovery, incineration

85% Materials recycling, processing 1)

2)2013 /14
1)
2)
3)
4)

G4-EN23

Recovery, conditioning methods, processing of sludge into building materials
Thermal recovery of highly calorific waste with a gross calorific value of >11,000 kJ and special waste incineration
Treatment of waste from surface and waste water treatment, sewerage-cleaning activities and emulsion drilling
Rubble and soil from construction work are normally disposed of at dumpsites

Production waste per tonne of product 1 )in kilograms

150

144

143

2010/112011/12

152

157

100

50

1)

2012/132013/14

Waste that is directly related to production activities, such as scrap metal, foundry waste and acids, is expressed in relation to "tonnesof product". The amounts of waste from "Buildings/grounds" and "Operations facilities, administration, and development areas" are notincluded.

Compared to the previous reporting period, there was a disproportionate increase in the amount of production waste. The main reason was the introductionof a new generation of washing machines in Gütersloh. New products also entered production at the Arnsberg and Lehrte plants.

G4-EN8Water consumption
in cubic metres
2010/112011/122012/132013/14331,320364,684

347,072

370,085

water from the public system

177,958

220,605

183,080

210,963

water from own production

153,362

144,079

163,992

159,122

0

0

0

0

Water consumption

surface water
1)

1)

Rainwater which is stored in cisterns or other similar containers and fed into a separate water system

Due to a new production line in Warendorf, it became necessary to clean the door glass for the new generation of washing machines. The cleaning
equipment used consumes water at a rate of approx. 250 l/h. Plans are in place to treat this water, which would help to offset the increased water usage.
In Gütersloh, water consumption increased by 3.9 percent from the previous year. This can be attributed to increased usage of water from the public watersupply, which rose by 25.5 percent. Stricter hygiene requirements were the cause of the increased usage. At the Bünde plant, the heating system had to be
filled with reverse osmosis water (approx. 250 m³). Increased production at this location also meant greater consumption of reverse osmosis water.

14

Environment: Resource efficiency
Wastewater

G4-EN22in cubic metres
2010/112011/122012/132013/14290,322

327,077

299,857

336,474

industrial waste water 1)

52,19954,71748,802

46,866other waste water 2)

238,123

272,360

251,055

289,608

Wastewater

1)
2)

Industrial waste water is treated mechanically, chemically or biologically before being discharged into the public sewerage system.
Other waste water is water that has been altered as a result of use (and also includes faecal sludge), which does not need to be treated
before being discharged into the sewerage system.

At the Gütersloh, Lehrte, Oelde and Bürmoos plant sites, adherence to the maximum pollutant levels for indirect discharge is ensured by precipitating heavy
metals out of the water as well as by neutralisation (adjustment to pH of 7) using lime slurry. Measurements are performed and documented on a regularbasis. All other plant sites use waste management companies to treat the waste water produced in the relevant sub-processes.
Waste water quantities are not identical to the quantities of water withdrawn, since water evaporation occurs in some technical processes. The increased
amount of waste water in 2013/14 is due to increased water use.

Water consumption per tonne of productWaste water per tonne of productin cubic metresin cubic metres

2.0

2.08

2.15

2.11

2.02

2.0

1.5

1.5

1.0

1.0

0.5

0.5

2000

2011/122012/132013/14

1.84

2000

1.92

G4-EN8
G4-EN22

1.92
1.74

2011/122012/132013/14

Area covered and not covered by structuresin square metres
2010/112011/122012/132013/14

1,393,911

1,463,458

1,463,458

1,471,086

Area covered by structures

527,148

535,435

535,435

530,383

Area not covered by structures

866,763

928,023

928,023

940,703green areas

486,656

529,916

529,916

527,643

surfaced area

380,107398,107398,107413,060

Area covered and not covered by structures

The increase in 2011/12 was due to the acquisition of land for the construction of car parks at the Bünde plant and the purchase of expansion lots at theUničov plant in the Czech Republic.

Miele Sustainability Report 201515

Locations
Environment: Energy use and emissions
G4-EN3
G4-EN6

Energy consumption
in megawatt hours
2000

2011/122012/132013/14

119,348

52,77857,876

51,390Natural gas

114,462

51,72757,04250,737

Heating oil

4,886

1,051

834

653

154,543

179,690

185,272

172,156

Electricity

127,292

140,961

143,123

138,727

District heating

27,251

38,72942,14933,429Direct energy consumption

Indirect energy consumption

The reduced consumption in the "District heating" category can primarily be attributed to climatic reasons. For example, the number of degree-day numbers
in Gütersloh decreased from 3,617 to 2,868. The low amount of natural gas consumed was also mainly due to the mild winter.

G4-EN6
G4-EN6

Energy consumption

Energy consumption per tonne of productin megawatt hours

in kilowatt hours

273,891

G4-EN5250,000

232,46844%

200,000

23%

243,14824%

223,546
23%

1,894

1,500

150,000

1,368

1,415

2011/122012/13

1,275

1000

100,000

56%

77%

76%

77%

50,000500

2000

2011/122012/132013/14

Direct energy consumption

2000

2013/14

At 1,275 kWh consumed per tonne of product in financial year 2013/14,
Miele was able to lower its specific energy consumption by 6.8 percent
from 2011/12. Since 2000, this figure has fallen by an impressive 32.7
per cent.

Indirect energy consumption

G4-EN32,000

Energy mix 1) of electricity purchased worldwide
in percent
100

48.5

47.5

34.4

35.5

26.5

26.3

75

50

29.4

30.1

Nuclear energy
Energy from fossil fuels

25

1)

21.9

21.9

36.9

35.6

Renewable energy

0.2

0.5

2.2

2.6

Other

2010/112011/122012/132013/14

The energy mix illustrated here represents the mix of all electricity purchased by Miele. The individual energy mixes of local electricity
providers were included in proportion to the providers' respective shares of the total Miele electricity supply.

16

Environment: Energy use and emissions
The Miele carbon footprint
in tonnes of CO2
2010/112011/122012/132013/14

18,834

17,725

18,392

16,912Natural gas

11,67910,661

11,756

10,457

Heating oil

324

280

165

168

Vehicle fleet

6,832

6,784

6,471

6,287

40,39340,84842,217

38,100Electricity

33,23134,36135,24832,860District heating

7,162

6,487

6,969

5,240

36,62336,43538,26142,44634,162

33,63636,04939,774

Outbound transport 1)

29,62428,95331,15235,531

Distribution in Germany

4,538

4,683

4,897

4,243

Business trips

2,461

2,799

2,212

2,672

Total CO2 emissions

95,85095,00898,87097,457CO2 emissions / employee

5.77

5.68

5.73

5.52

CO2 emissions / million euros of turnover

32.55

31.29

31.39

30.26

CO2 emissions / tonne of product

0.58

0.56

0.58

0.56

Scope 1 – Direct CO2 emissions

Scope 2 – Indirect CO2 emissions

Scope 3 – Indirect CO2 emissions
Logistics

1)

G4-EN15
G4-EN16
G4-EN17
G4-EN19

Supply of sales subsidiaries or direct supply of international customers with finished products and spare parts from the central
warehouse or directly from the factory.

The Miele carbon footprint was compiled in accordance with the standards of the Greenhouse Gas (GHG) Protocol.
Compared to financial year 2011/12, total emissions were 2.6 percent higher in financial year 2013/14. This was primarily the result of the increasedtransport activities necessary to supply the sales subsidiaries and international customers, which involved additional lorry transports to Eastern andSouthern Europe and a higher number of overseas transports, primarily to Australia and China.

The Miele carbon footprint
Scope 3
2.7% Business trips
4.4% Distribution in Germany
36.5% Outbound transport

2013 /14

G4-EN15
G4-EN16
G4-EN17

Scope 1
10.7% Natural gas
0.2% Heating oil
6.5% Vehicle fleet

Scope 2
33.7% Electricity
5.4% District heating

The majority of the company's CO2 emissions are accumulated in connection with outbound transports and electric power. The CO2 emissions of the Miele
vehicle fleet accounted for 6.5 percent, distribution within Germany for 4.4 percent and employee business trips for 2.7 percent of total CO2 emissions infinancial year 2013/14.

Miele Sustainability Report 201517

Locations
Environment: Energy use and emissions
G4-EN15
G4-EN16

Energy-related CO2 emissions

Energy-related CO2 emissions per tonne of productin tonnes

in kilograms

125,000

112,027

G4-EN18775

750

100,000
500

75,00051,78950,00084,01840,84854,138581

48,72525,00028,0091)

10,941

315

305

278

38,100 250

42,217

11,921

10,625

194

240

246

217

64

69

61

2000 1)

2011/122012/132013/142000 1)

2011/122012/132013/14

100%

-54%

-52%

-57%

100%

-61%

-59%

-64%

CO2 emissions – Electricity and district heating

CO2 emissions – Electricity and district heating

CO2 emissions – Heating oil and natural gas

CO2 emissions – Heating oil and natural gas

Miele uses the year 2000 as a base year. The company does not have any information about the CO2 emissions factor for that year fromthe electricity provider. For this reason, Miele references the information provided by the German Federal Environmental Agency. The
CO2 emissions factor indicated there for the year 2000 is 629 g/kWh. Miele considers this to be a conservative estimate, since the actual
CO2 emissions factor from the electricity provider concerned was most likely higher than the German average as a result of the highpercentage of coal-generated electricity used at the time. Miele switched electricity providers in 2001.

Energy-related CO2 emissions from Scope 1 and Scope 2 were lowered to 48,725 tonnes from 51,789 tonnes between 2011/12 and 2013/14. This wasequal to a six-percent reduction, the cause of which was lower absolute energy consumption. Going back to the year 2000, Miele has been able to reduce
its CO2 emissions from energy consumed per tonne of product by an impressive 64 percent.

G4-EN21

SO2 and NOx emissions 1)
in tonnes
2010/112011/122012/132013/14

SO2 emissions

7

6

7

6

NOx emissions

9

8

7

6

SO2 emissions

73

72

73

82

NOx emissions

134

128

133

149

Direct emissions at company locations

Indirect emissions from power generation

1)

The emissions factors used in calculating SO2 and NOx emissions are derived from publicly available sources.

18

Employees: Human resources management

Unless otherwise specified, the information
contained in this chapter refers exclusively toGermany.

Employees

G4-10

Number17,251

16,716

16,624

17,66015,000

6,322

6,389

6,872

7,249

10,302

10,327

10,37910,411

10,0005,000

Employees outside of Germany
Employees in Germany
2010/112011/122012/132013/14

Approximately 59 percent of all members of the Miele workforce are employed in Germany. No outsourcing of existing jobs to other countries, e.g. as a
cost-reduction measure, and no necessary workforce reductions took place during the reporting period.

Employees by location

G4-10

9.1% German sales subsidiary

49.8% Production sites in		 ( incl. sales and service centres )		Germany

10.6% Production sites outside of Germany

30.5% International sales subsidiaries

2013/14Over 60 percent of employees work at the production sites in and outside of Germany. This figure also includes the 1,731 employees who work in central
administration at the Gütersloh site. All other employees are distributed among the 46 international subsidiaries outside of Germany (30.5 percent) and thesubsidiary in Germany (9.1 percent), which includes the German sales and service centres.

Employees by age group
34% over 50 years of age

G4-LA12
14% under 30 years of age

52% between 30 and 50 years of age

2013/14
Approximately one-third of the Miele workforce in Germany is older than 50. The proportion of Miele employees in Germany who are less than 30 years old
is 14 percent, a slight increase from the 2011 figure. The average age of Miele employees in Germany remained unchanged at 46.1 years.

Miele Sustainability Report 201519

Locations
Employees: Human resources management
G4-10

Temporary employees

Employee turnover 1)

Number
G4-LA1

Number of terminations

104

400

400

100

374
332

95

93

80

300

75

242
200

50

100

25

2010/112011/122012/132013/142010/112011/122012/132013/14

2.3%

3.6%

3.9%

3.2%

0.8%

1.0%

0.9%

0.9%

These figures are determined from the point of view of a single day and do
not provide any information that could be used to derive a possible trend overtime. Fluctuations illustrate the need to meet "peak personnel demands" byhiring temporary employees.

1)

Ideas submitted as part of
the Miele suggestion scheme1)

Total savings from implemented
employee ideas1)

Numberin thousands of euros

3,000

3,000

Employee turnover does not include temporary employment
contracts. Terminations issued by the company are included in
the calculation.

At 0.9 percent, the turnover rate at Miele remains at its traditionally very low
level. This is an expression of the high level of employee satisfaction at thecompany.

3,302

2,000

2,023

2,174

2,263

2,083

2,675

2,880

2,000

1,257
1,000

1,000

2010/111)

2011/122012/132013/14

These figures refer to all German plants and distribution
and service centres, excluding the Bünde and Arnsberg
locations of Imperial-Werke, a Miele affiliate.

A total of 2,083 suggestions for improvement were submitted by employees
in financial year 2013/14. These suggestions concerned the following
categories: occupational safety, environmental protection/energy/resources,
products, production, image, organisation/administration, ergonomics,
logistics, customer service and quality. Approximately 7 percent of thesuggestions were related to environmental protection/energy/resources.

20

2010/111)

2011/122012/132013/14

These figures refer to all German plants and distribution
and service centres, excluding the Bünde and Arnsberg
locations of Imperial-Werke, a Miele affiliate.

When including implemented suggestions from the three previous financial
years (three-year value), the company was able to save a total of 3.3 million
euros in financial year 2013/14.

Employees: Vocational training and development
Expenditures for vocational training
and development

Time spent on further training

G4-LA9Number of hours per employee

in millions of euros
16.1

16.4

16.7

16.5

15

15

10

10

5

5

2010/112011/122012/132013/14

In financial year 2013/14, Miele spent 16.5 million euros on vocational training
and development. The commercial and technical apprenticeship programmes,
along with internal and external further training, accounted for the largest
portion of the expenses. Additional expenses were incurred, for example, for
initial training programmes and advanced customer service training.

8.4

8.4
6.2

5.1

2010/112011/122012/132013/14

The number of hours of further training per employee decreased from 8.4
in 2011/12 to 5.1 in 2012/13, before recently showing a slight increase
to 6.2. One reason for the decreasing trend has been the increased useof e-learning components, which supplement and/or replace the training
phases requiring the learner's presence. The amount of time needed by
employees to work through the e-learning components is not recorded.

G4-10

Apprentices 1)
Number
1)
The reference date for each year is 1 September, as this dateprovides a better representation of the actual apprentice figures
than 30 June (financial year-end). The reason for this is that by
the end of the financial year, many apprentices have alreadycompleted their examinations and therefore no longer technicallycount as apprentices, even though they are still employed within
the organisation. The new apprentices have also not yet begun theirprogramme at this point.

600

507

496

487

483

400

200

In financial year 2013/14, there were 483 apprentices at the company as of
1 September, roughly the same number as in the previous year.
2010/112011/122012/132013/14

4.9%

4.8%

4.7%

4.6%

Men and women in the technical and commercial apprenticeship programme

G4-10

Percentage amounts
Technical apprenticeship programmeCommercial apprenticeship programme

100

100

75

45.2

43.2

45.2

44.9

54.8

56.8

54.8

55.1

75

88.9

87.9

89.2

88.4

50

50

25

25

11.1
2010/11Men

12.1
2011/12
Women

Miele Sustainability Report 2015

10.8
2012/1311.6
2013/142010/11Men

2011/122012/132013/14

Women

21

Locations
Employees: Diversity and equal opportunity
G4-10

Full-time and part-time workers

Employees with and without flextime

Percentage amounts

Percentage amounts

100

6.2

6.2

6.7

7.1

100

75

75

50

93.9

93.8

93.3

25

G4-LA122011/122012/13

52.3

51.7

45.1

46.1

47.7

48.3

2013/142010/112011/12Part-time workers

Employees without flextime

Full-time workers

Employees with flextime

2012/132013/14

Men and women in the Miele workforce

Men and women in management positions 1)

Percentage amounts

Percentage amounts

100

100

76.7

76.8

76.8

76.9

23.3

23.2

23.2

23.1

2010/112011/122012/132013/14

91.6

91.9

91.3

90.3

8.4

8.1

8.7

9.7

2010/112011/122012/13

Men in the Miele workforce

Men in management positions

Women in the Miele workforce

Women in management positions
1)

G4-LA12

53.9

50

92.9

25

2010/11

54.9

Executive Board, company officials with power of attorney,authorised agents

Foreign employees in Germany 1)

Employees with disabilities 1)

NumberNumber

600

542

600

524

526

526

400

400

200

200

1)

474

469

471

480

2010/112011/122012/132013/142010/112011/122012/132013/14

5.3%

5.1%

5.1%

5.1%

5.1%

5.1%

5.1%

5.1%

"Foreign employees" denotes all employees who do not have
German citizenship.

22

2013/14

1)

The definition used for employees with disabilities is based thedefinition of a disability under social welfare legislation in accordancewith Book IX Section 2 German Social Security Code ( SGB).

Employees: Occupational health and safety

The information related to occupational health and safety refers
to all international production plants, the sales subsidiary
Germany and the five sales and service centres in Germany.

Reportable workplace and commuting accidents 1) Reportable workplace and commuting accidents 1)
Number

G4-LA6per 1 million work hours (injury frequency)
16.3

300

14.9

15

284
48
215

14.1
4.6

3.0

3.4

2.8

10.2

11.1

11.1

13.6

211

205

200

14.5

10

67

44

236

50

100

5

148

2010/11161

2011/12161

2012/132013/142010/112011/122012/132013/14

Reportable commuting accidents

Reportable commuting accidents per 1 million work hours

Reportable workplace accidents

Reportable workplace accidents per 1 million work hours

The number of workplace accidents increased from 161 (financial year
2011/12) to 236 (financial year 2013/14) over the reporting period. The
number of commuting accidents rose from 44 in financial year 2011/12 to
48 in financial year 2013/14. The increase in these figures can be attributed
to a change in the basis used for calculation: as of financial year 2013/2014,
accidents occurring at the German sales subsidiary and at the five German
sales and service Centres are now also included.

The number of workplace accidents per million work hours increased from
11.1 in financial year 2011/12 to 13.6 in financial year 2013/14.

Reportable workplace and commuting accidents 1) Lost days 2)
per 1,000 employees ("thousand-man rate")due to a workplace or commuting accident

G4-LA6

Number
30

6,000

5,142
23.1

21.4
20

20.5
6.7

20.4
4.4

3.9
4.8

1,331

4,000

3,047
1,062

10

2,971
2,312

2,000

14.7

16.1

15.5

19.2

952

636
1,985

2,019

3,811

1,676

2010/112011/122012/132013/142010/112011/122012/13

Reportable commuting accidents per 1,000 employees

Lost days due to a commuting accident

Reportable workplace accidents per 1,000 employees

Lost days due to a workplace accident

The number of workplace accidents per thousand employees increased from
16.1 in financial year 2011/12 to 19.2 in financial year 2013/14.

2013/14

The increase in these figures can be attributed to a change in the basis
used for calculation: as of financial year 2013/14, accidents occurring at theGerman sales subsidiary and at the five German sales and service centres
are now also included.

1)

All accidents resulting in an absence of three or more workdays must be disclosed in detail to the insurer and are considered reportable
accidents. Incidents involving an absence of less than three days are covered by accident notifications.

2)"Lost days" denotes the number of scheduled workdays lost, starting from the time of the accident.

Miele Sustainability Report 201523

Locations
Employees: Occupational health and safety
G4-DMA

Occupational safety training sessions
Number of participants
896
750

643

577

684

500

250

2010/112011/122012/132013/14

In financial year 2013/14, a total of 896 employees underwent occupational safety training. Participants included managers as well as employees who workin production.

Society
G4-DMA
G4-EC1

Amount of financial donations to charitable projects made by Miele & Cie. KG
in thousands of euros

300

277

200

207
173

154

100

2010/112011/122012/132013/14

In fiscal year 2013/14, Miele & Cie. KG provided a total of 277,000 euros in support of social organisations and projects. This amount was 34 percent morethan the contributions made in financial year 2011/12. The increase was the result of both the greater number and increased urgency of donation requests
received. The donations mainly focused on supporting youth causes and providing university scholarships.

G4-DMA
G4-EC1

Amount of financial donations to charitable projects made by the Miele Foundation 1)
in thousands of euros

150

132
100

100

97
81

50

2011
1)

2012

2013

2014

The data for the Miele Foundation refers to calendar years.

The objective of the Miele Foundation is to promote activities and institutions that benefit the public in the German city of Gütersloh. Due to unfavourable
interest rate trends and the resulting lower Foundation earnings, donations in support of youth and culture fell to 81,000 euros in calendar year 2014.
The Foundation only invests its interest income. It has a capital base of 2.5 million euros.

24

5

Products
Distribution: Transport and logistics
G4-EN17
G4-EN30

TTW CO2 emissions 1)

in tonnes and as a percentage
2010/112011/122012/132013/14

CO2 emissions

34,162

33,63636,04939,774

Outbound 2)

29,623

28,95331,15235,531by ship

66.4%

66.9%

65.9%

65.1%

by lorry

25.0%

25.7%

25.3%

24.1%

by rail

0.2%

0.1%

0.3%

0.3%

by air

8.4%

7.3%

8.4%

10.5%

4,538

4,683

4,897

4,243

Distribution in Germany

The rise in CO2 emissions was caused by increased transport activities, in particular by additional lorry transports to Eastern and Southeast Europe, as well as
the increased volume transported overseas (primarily Australia and China).

G4-EN30

Shipping volume
in millions of tonne kilometres and as a percentage
2010/112011/122012/132013/14

Shipping volume

574.3

575.6

601.1

665.3

Outbound 2)

528.1

528.3

522.1

618.7

by ship

79.8%

80.2%

80.9%

81.5%

by lorry

14.9%

15.1%

14.4%

14.1%

by rail

4.6%

4.0%

3.9%

3.4%

by air

0.7%

0.6%

0.8%

1.0%

46.1

47.3

49.1

46.6

Distribution in Germany

The increase in transport activities can primarily be attributed to additional lorry transports to Eastern and Southeast Europe, as well as the increased volumetransported overseas (primarily Australia and China).

Vehicle fleet
G4-EN15
G4-EN30

TTW CO2 emissions 1)

in tonnes and as a percentage
CO2 emissions
by carby LCV3)(customer service)

by lorry

2010/112011/122012/132013/14

6,832

6,784

6,471

6,287

37.3%

36.4%

35.8%

37.6%

60.4%

61.5%

62.0%

60.3%

2.3%

2.2%

2.2%

2.1%

Miele was able to reduce the CO2 emissions from its vehicle fleet by 7.3 percent from financial year 2011/12. This improvement resulted from a systematic
reinvestment of earnings in fuel-efficient vehicles.

Relative CO2 emissions

G4-EN15
G4-EN30in grams per kilometre

2010/112011/122012/132013/14

Cars

146

138

132

128

LCV 3) (customer service)

223

214

203

194

These data illustrate that the 2015 target of 130 g/km for cars has already been met.
Tank-to-wheel representation; 2 ) Supply of sales subsidiaries or direct supply of international customers with finished products and spareparts from the central warehouse or directly from the factory; 3 ) Light commercial vehicles

1)

Miele Sustainability Report 201525

Products
Usage: Energy consumption labelling 1)
G4-EN7
G4-PR3

Energy label: Washing machines

Energy label: Dishwashers

Percentage

Percentage

10% A+

63% A+++

1% A

30% A+++

39% A+

30% A++

27% A++

G4-EN7
G4-PR32013 /14

2013 /14

90 percent of the washing machines produced for EU countries were rated
in the energy label's two highest energy efficiency classes in financial year
2013/14. This amount increased by 19 percentage points from financial
year 2011/12.

Sixty percent of the dishwashers produced for EU countries were rated in
the energy label's two highest energy efficiency classes in financial year
2013/14. This amount increased by 8 percentage points from financial year
2011/12.

Energy label: Refrigeration products

Energy label: Tumble dryers

Percentage

Percentage
1% A+++
8% A+++

5% C

59% A++

18% B

3% A++

33% A+
4% A

70% A+

G4-EN7
G4-PR32013 /14

2013 /14

In financial year 2013/14, 67 percent of the refrigeration products producedfor EU countries were rated in the energy label's two highest energy
efficiency classes. This amount increased by 29 percentage points fromfinancial year 2011/12.

Four percent of the dryers produced for EU countries were rated in the energy
label's two highest energy efficiency classes in financial year 2013/14. In
addition, 70 percent of the dryers conformed to the A+ energy label class.

New and old energy labels

Energy label: Electric cookers and ovens

New label

Percentage

Old labelA+++

0.2% C

A

++

1% B

A

+

A

A

B

B

C

C

D

D

99% A

E
F
G
The new energy label applies to washing machines, dryers, dishwashers
and refrigeration products and has now been expanded to include the new
A+++, A++ and A+ classes, in order to more clearly differentiate between
high-efficiency products. The old energy label applied to electric cookers
until 31/12/2014.
1)

2013 /14
99 percent of the electric cookers and ovens produced for EU countries
were ranked in the energy label's top energy efficiency class in fiscal year
2013/14.

The scope of reporting includes EU member states in which the EU energy label is mandatory, as well as Croatia, Norway and
Switzerland. The figures refer to the appliances produced for these countries.

26

Use: Consumption efficiency 1 )Washing machine power consumption

Washing machine water consumption

in kWh/kg of laundryin litres/kg of laundry

0.3

15

G4-EN7
G4-EN27

13.6

0.24
0.19

0.2

6.1

0.10

0.1

1990

2000

9.8

10

5

1990

2013/142000

2013/14

The top energy-saving Miele washing machine available on the market
consumes electricity at a rate of 0.10 kWh per kilogram of laundry. Miele
was therefore once again able to lower this rate from the previous reporting
period in 2011/12 (0.11 kWh). Since 2000, Miele has thus lowered this rateby 47 percent and has even decreased it by 58 percent since 1990.

The top water-saving Miele washing machine available on the market
consumes 6.1 litres of water per kilogram of laundry. Miele was thus once
again able to lower this rate from the previous reporting period in 2011/12(6.88 l/kg). Miele lowered this rate by 38 percent between 2000 and2013/14 and has even decreased it by 55 percent since 1990.

Dishwasher power consumption

Dishwasher water consumption

in kWh per place settingin litres per place setting

0.15

1.5

G4-EN7
G4-EN27

1.67
0.13
1.08
0.10

1.0

0.09

0.71

0.06
0.05

0.5

1990

2000

1990

2013/142000

2013/14

The top energy-saving Miele dishwasher available on the market consumes
0.06 kWh of electricity per place setting. Miele was able to lower this rateby 33 percent between 2000 and 2013/14 and has even decreased it by55 percent since 1990.

The top water-saving Miele dishwasher available on the market consumesof 0.71 litres of water per place setting. Miele was able to lower this rateby 34 percent between 2000 and 2013/14 and has even decreased it by
57 percent since 1990.

Refrigerators, max. usable capacity 150 lwith freezer compartment

Refrigerators, max. usable capacity 150 lwithout freezer compartment

Electric power consumption in kWh/100 litres over 24 hours

Electric power consumption in kWh/100 litres over 24 hours

0.75

0.75

G4-EN7
G4-EN27

0.65
0.50

0.50

0.4
0.25

0.21

0.45

0.26

0.25

0.12

1990

2000

2013/14

The top energy-saving Miele refrigerator available on the market (usable
capacity ≤ 150 litres) with a freezer compartment still consumes electricity
at a rate of 0.21 kWh per 100 litres over 24 hours. Miele was able tolower this rate by 48 percent between 2000 and 2013/14 and has evendecreased it by 68 percent since 1990.
1)

1990

2000

2013/14

The top energy-saving Miele refrigerator available on the market (usable
capacity ≤ 150 litres) without a freezer compartment consumes electricity
at a rate of 0.12 kWh per 100 litres over 24 hours. Miele was able to further
lower consumption from the previous reporting period in 2011/12(0.18 kWh/100 l/24 h). Miele lowered this rate by 55 percent between 2000
and 2013/14 and has even decreased it by 74 percent since 1990.

The appliances illustrated here are the Miele appliances with the highest energy or water savings that were available on the market in a given year.

Miele Sustainability Report 201527

Products
Use: Consumption efficiency 1 )G4-EN7
G4-EN27

Refrigerators, usable capacity 151 l to 300 lwith freezer compartment

Refrigerators, usable capacity 151 l to 300 lwithout freezer compartment

Electric power consumption in kWh/100 litres over 24 hours

Electric power consumption in kWh/100 litres over 24 hours

0.75

0.75

0.6
0.50

0.50

0.52

0.29
0.25

0.25

0.18

0.14

1990

G4-EN7
G4-EN27

2000

0.09

1990

2013/142000

2013/14

The top energy-saving Miele refrigerator available on the market (usable
capacity of 151-300 litres) with a freezer compartment consumes electricity
at a rate of 0.14 kWh per 100 litres over 24 hours. Miele was able to further
lower consumption from the previous reporting period in 2011/12 (0.16
kWh/100 l/24 h). Miele lowered this rate by 52 percent between 2000 and2013/14 and has even decreased it by 77 percent since 1990.

The consumption rate for the top energy-saving Miele refrigerator available
on the market (usable capacity of 151-300 litres) without a freezer
compartment remained unchanged at 0,09 kWh per 100 litres over 24hours. Miele was able to lower this rate by 52 percent between 2000 and2013/14 and has even decreased it by 83 percent since 1990.

Freezers, max. usable capacity 150 lFreezers, usable capacity 151 l to 300 l

Electric power consumption in kWh/100 litres over 24 hours

Electric power consumption in kWh/100 litres over 24 hours

0.8
0.75

0.75

0.65
0.50

0.50

0.47

0.27

0.25

0.23

0.25

0.15

1990

G4-EN7
G4-EN27

2000

1990

2013/142000

2013/14

The consumption rate for the top energy-saving Miele freezer applianceavailable on the market (usable capacity ≤ 150 litres) remained unchangeda rate of 0.27 kWh per 100 litres over 24 hours. Miele was able to lower thisrate by 43 percent between 2000 and 2013/14 and has even decreased it
by 67 percent since 1990.

The top energy-saving Miele freezer appliance available in the market(usable capacity of 151-300 litres) consumes electricity at a rate of
0.145 kWh per 100 litres over 24 hours. Miele was able to lower this rateby 37 percent between 2000 and 2013/14 and has even decreased it by78 percent since 1990.

Electric cookers and ovens

Tumble dryers

Electric power consumption in kWh

Electric power consumption in kWh/kg of laundry

1.5

0.75

1.28

0.61

1.2

1.0

0.59

0.50

0.67
0.5

0.25

1990

2000

2013/14

The consumption rate for the top energy-saving Miele electric cooker/ovenavailable on the market remained unchanged at 0.67 kWh. Miele was able
to lower this rate by 44 percent between 2000 and 2013/14 and has evendecreased it by 48 percent since 1990.
1)

0.18

1996

2000

2013/14Comparable standards for rating tumble dryers were first introduced with theenergy label in 1996. Miele was able to reduce the electricity consumption rate ofits top energy-saving Miele tumble dryer available on the market from 0.26 kWh
per kilogram of laundry in 2011/12 to 0.18 kWh per kilogram of laundry. Between
2000 and 2013/14, Miele was able to decrease this rate by 69 percent.

The appliances illustrated here are the Miele appliances with the highest energy or water savings that were available on the market in a given year.

28

6

Our objectives
Progress on existing objectives

Topic

Strategic objective

Measures

Target date Comment

StatusSustainability
strategy

Refine and implement of theMiele sustainability strategy
on a cyclical basis.

Conduct annual strategy reviews.

continuously

Strategy reviews have taken place. The review processincluded: individual interviews with the relevant
departments, joint workshops for the internal evaluationof sustainability criteria, external stakeholder surveys(customers and expert stakeholders), considerationof GRI G4 requirements.
Presentation of results in the Sustainability Committee.

3

Sustainability
management

Optimise monitoring andExpand and further improve the IT system
reporting of key sustainability to work with key sustainability indicators.
indicators.

30/06/2014

Reporting was optimised together with Miele's IT systems
in a number of thematic areas. Reporting improvements inadditional areas will be complete by the end of FY 2014/15.

3Management
system

Implement and certify relevant Certify the Dongguan plant to ISO 14001
management systems at all(30/06/2013).
Miele locations.
Certify all Miele locations to ISO 50001(30/06/2014).

31/12/2015

Dongguan plant certified to ISO 14001 on
05/02/2013.

3

Certification of all Miele locations (except Dongguan) toISO 50001 completed on 17/02/2014.

3

Dongguan plant certified to OHSAS 18001
on 07/03/2014.

3

Certification of the Dongguan plant to SA8000 is expected
to occur by late 2015.

3

Strategy andmanagement

Certify the Dongguan plant to SA8000(31/12/2015).

Stakeholder
dialogue

Establish systematic
stakeholder management
processes.

Create a stakeholder database and systematise 30/06/2014
the stakeholder dialogue at various levels.
Incorporate a stronger international focus in
dialogue processes.

A stakeholder database was compiled and has alreadybeen used for a stakeholder survey.

3Compliancemanagement

Make further improvements
to the existing compliancemanagement system.

Implement an electronic learning tool forcompliance training.

30/06/2013

A beta version of the software tool was tested. The
Germany-wide rollout of the tool took place in late 2014.
Target group: primarily all managers, but also employees,
in specific departments such as Purchasing, Auditing,Sales/Marketing. English-language version to follow. Also,an additional learning software program is being plannedfor cartel law training.

3

CR riskmanagement

Expand the Miele risk
management system toinclude relevant
sustainability aspects fromthe sustainability strategy.

Identify and evaluate sustainability-relatedrisks which could significantly impact
Miele; integrate these risks into existing risk
management system.

31/12/2013

Significant risks were identified. Risks have been partiallyintegrated into existing risk management system,e.g. the cap on CO2 emissions, resource scarcity,
obtaining certifications from suppliers to avoid violationsof social standards.

3

30/06/2014

FY 2011/12
Washing machines: 54% A+++, 17% A++
Dishwashers: 22% A+++, 30% A++
Refrigeration products: 3% A+++, 35% A++

3

Products
Further develop existing technologies andEfficiency-enhanced Increase the percentage ofEuropean washing machines, introduce new technologies.
products
dishwashers and refrigeration
products produced in the top
two energy efficiency classes
A+++ and A++ by 20 percent
from financial year 2011/12.

FY 2012/13
Washing machines: 56% A+++, 35% A++
Dishwashers: 24% A+++, 31% A++
Refrigeration products: 5% A+++, 40% A++
FY 2013/14
Washing machines: 63% A+++, 27% A++
Dishwashers: 30% A+++, 30% A++
Refrigeration products: 8% A+++, 59% A++

Products

This breakdown reflects increases in the two highest
classes:– From 71% to 90% for washing machines, equal to a
27% increase.
– From 52% to 60% for dishwashers, equal to a 15%
increase.
– From 38% to 67% for refrigeration products,
Equal to a 76% increase.
3 Objective met; 3 Objective partially met; – Objective not met

Miele Sustainability Report 2015

29

Progress on existing objectives
Topic

Strategic objective

Measures

Target date Comment

Status

Products
Achieve at least the new A+ Use compressors that provide even greater
energy efficiency class rating energy savings.
for the EU energy label on 60
percent of all European dryers
produced.

30/06/2014

Increase the number ofMiele appliance users withthe option to sensibly use
renewable energy.

30/06/2014

Develop and launch a solar-powered tumble
dryer.

FY 2012/13:
57% of the European dryers produced were rated in theenergy efficiency class A+ or higher.

3

FY 2013/14:
73% of the European dryers produced were rated in theenergy efficiency class A+ or higher.
Launch occurred in May 2013.

3

Increase the number of Miele Expand the product line for washing machines 30/06/2014
washing machine users
with automatic detergent dosing systems.
with the ability to further
reduce the amount of laundry Enhance existing dosing devices.
detergent they use.

New dosing devices were developed and launched:- TwinDos – Automatic dosing of liquid laundry detergent
from two containers integrated in the washing machine;
detergent and appliance are matched to one another;dosing occurs at the ideal moment.
- CapDosing – Dosing of special detergent and fabricconditioner in portions; dosing occurs at the ideal
moment; use of chemicals is based on the specificprogramme and load size.
Advantage: easy-to-use, doses are neither too large nor
too small.

3

Increase the number ofMiele appliance users with
the independent ability toactively and spontaneously
reduce their consumption of
resources even further.

Expand the line of appliances offered with the 30/06/2014
Eco Feedback function for transparent displayof current energy and water use depending on
the programme selected.

FY 2013/14:
Example from laundry care:
39% of all front loaders sold (i.e. more than one-third) are
equipped with Eco Feedback.

3

Durability andreliability

Continue to ensure thatdurability and reliability makea contribution to resource
conservation and climate
protection, incl. in new model
series.

Continue to apply proven appliance
30/06/2014
requirements, such as the 20-year service life
specification, requirements-compliant productengineering, the use of high-quality materials
and the validation of required characteristics
through fatigue tests.

The requirements continue to apply.

3

Gentleprocesses

Continue to offer particularly Continue to refine proven technologies; roll out 30/06/2014
gentle processes for cleaning further developments with new products.
and drying laundry and dishes
as well as for food preparationin an effort to help conserve
resources, incl. in new modeal
series.

Example from laundry care:- Thermal honeycomb drum – A new surface structurewith larger honeycomb shapes, wider ridges and new
perforation (steam-guide system) handles laundry gently
without leaving any creases. No naps or snags form on
clothing.
- Pre-iron option on all W1 series washing machines –clothes are smoothened by steam injection. This makes
ironing easier.
- SteamFinish in the tumble dryer (Steam Smoothening
programme) – Finely misted water combined with hotprocess air and drum movements ensures that clothes
are spread out and smoothened. This means that dry
clothes are ready for ironing or do not need to be ironedat all.

3

Universal design/
User comfort

Continue to pursue thestandard of uncomplicatedand intuitive operability forvarious different groups of
Miele product users, incl. in
new model series.

The objective was not achieved for user interfaces(displays, buttons, acoustics).

3

Expand internal checklists and guidelines inorder to make the development process andproducts more user-focused. (30/06/2013).

30/06/2014

3 Objective met; 3 Objective partially met; – Objective not met

30

Progress on existing objectives
Topic

Strategic objective

Measures

Target date Comment

Ensure compliance withaccepted environmental andsocial standards throughout
the Miele supply chain.

Review existing supplier management systemwith regard to environmental and social
standards and derive of new fields of action(30/06/2013).

continuously

StatusSupply chain
High environmental
and social
standards

Complete.

3

Also introduce a contract management system
for improved control of sustainability standards
within the supplier management process(31/12/2013).

Completed for Miele company standard 195 and RoHS.

3

Optimise the supplier evaluation system to better
incorporate sustainability criteria (30/06/2014).

Complete.

3

Implement an energy manage- Upgrade measurement techniques and analysis 30/06/2014
ment system that meets thesoftware; improve controlling.
ISO 50001 standard at all production sites in order to further
reduce energy consumption.

An energy management system that meets the ISO 50001
standard was implemented at Miele plants between
November 2013 and February 2014.

3

30/06/2014

The analysis of potential is complete. Initiatives arein the process of being implemented. This comprises
significant investments that must be made over a longer
period of time, which is why not all initiatives have been
implemented yet.

3

Processes
Energy efficiency

Decrease specific energy
consumption by 2 percent
from 1368 kWh/tonne ofproduct (2011/12).

Identify potential based on analyses of actual
situation (30/06/2013).
Derive individual location-specific initiatives
from the analysis of potential and implement
these initiatives.

FY 2012/13:
Energy consumption per tonne of product = 1415 kWh(up 3.5% from 2011/12)
FY 2013/14:
Energy consumption per tonne of product = 1275 kWh(down 6.8% from 2011/12)

CO2 reduction

Lower the average CO2
emissions to 130 g/km for
all cars and 175 g/km for all
light commercial vehicles(LCVs) in accordance withEU limits for new vehicles.

Convert the Miele vehicle fleet to low-emissions 30/06/2016(cars)
vehicles when procuring replacements.
30/06/2018
Perform a progress review as of 30 June of(LCVs)
each year.

FY 2012/13:
Cars: 132 g/km, 138 g/km in previous year, 2016 target:
130 g/km; trend is positive.
LCVs: 203 g/km, 214 g/km in previous year, 2018 target:
175 g/km; trend is positive, rate reduced by 5%.

3

FY 2013/14:
Cars: 128 g/km, previous year 132 g/km, meaning thatthe target for mid-2016 has already been met. Miele willcontinue to pursue its ongoing objective of reducing CO2
emissions.
LCVs: 194 g/km, 203 g/km in previous year, 2018 target:
175 g/gm. The current trend is positive; Miele expects tomeet the target.

Ship at least 80 percent of
the total outbound shipping
volume by sea or railtransport, max. 1.5% by air
freight.

continuously
Choose environmentally friendly modes oftransport using the CO2 calculation tool inaccordance with the Miele directive for selecting
transport services. Perform a progress review asof 30 June of each year.

FY 2012/13:
Both objectives were met.
By ship and rail: 84.8% (prev. year: 84.2%, target > 80%)
By air: 0.8% (previous year: 0.6%, target: < 1.5%)

Reduce company CO2emissions by 3 percent from
560 kg/tonne of product(2011/12).

Implement all initiatives that help to reduce
CO2, e.g. reducing the amount of energy used
at company locations and organising a lowemissions distribution of goods.

FY 2012/13:
CO2 emissions were 575 kg / tonne of product (2013/14),
and thus increased by 2.9%.

30/06/2014

3

FY 2013/14:
Both objectives were met.
By ship and rail: 84.9% (+0.1%)
By air: 1.0% (+0.2%)–

Reasons for this increase:
Outbound transport emissions increased by 7.6%.
Increase in volume transported by air (large air freightdeliveries at the Australian sales subsidiary); increase involume transported by ship, primarily at the Australiansales subsidiary Distribution within Germany increased by
4.6% (volume growth at the German sales subsidiary)
3 Objective met; 3 Objective partially met; – Objective not met

Miele Sustainability Report 2015

31

Progress on existing objectives
Topic

Strategic objective

Measures

Target date Comment

StatusProcesses
FY 2013/14
CO2 emissions were 556 kg / tonne of product (2013/14),
and thus decreased by 0.5% from 2011/12–

Reasons for this change:
Greater volume transported by lorry due to volume growthin Austria, Turkey and Russia. Increased pre- and postcarriage transports for the higher volumes transported
overseas.
Greater volume transported by air due to strong volume
growth overseas, particularly in Australia and Canada.
Continued introduction of new product groups / initialsupply operations. Greater volume transported by ship
due to strong volume growth overseas, particularly inAustralia and Canada.

Resource efficiency

Increase the high waste
recycling rate of 94 percent(2011/12) for all production
sites to over 95 percent.

Optimise production processes and utilise
new processing technologies.

30/06/2014

FY 2012/13:
The recycling rate for all plant sites was 95.2%. Amongother contributing factors, this was achieved throughefforts by the plant sites themselves, meetings with waste
management comp.and improved waste sorting activities.

–

FY 2013/14
In FY 2013/14, the recycling rate was 93%.
Reduce production waste by
2 percent from 143 kg/tonneof product (2011/12).

Identify other potential areas for reduction by 30/06/2014
conducting detailed site-specific analyses;
determine and implement appropriate initiatives.

FY 2012/13:
The rate rose from 142.8 kg/tonne of product to 151.7
kg/tonne of product in FY 2012/13 and thus failed to meetthe forecast. (+6.3% from previous year).
Because the waste water treatment system in Bielefeld
was taken out of operation, the industrial waste water atthat site was counted as "waste for disposal".
Relocations and new production processes within the
Miele group resulted in increased production-specificwaste (incl. significant scrap metal) upon start-up.
In addition, the measurement and allocation of
production-specific waste was improved.

–

FY 2013/14:
The rate increased from 142.8 kg/tonne of product to156.9 kg/tonne of product in FY 2013/14. (+9.9% fromFY 2011/12).
Lower the water consumption Optimise and renovate the water system.
rate of 2.15 m3/tonne ofproduct (2011/12) by
5 percent.

30/06/2014

FY 2012/13:
The rate of water consumption in FY 12/13 was 2.02 m3/
tonne of prod., which means that consumption was reduced by 6% from the previous year (2.15 m3/tonne of prod.).

–

FY 2013/14:
In FY 2013/14, the water consumption rate was 2.11 m3/
tonne of prod., which means that consumption was only lowered by 1.6% from FY 2011/12 (2.15 m3/tonne of prod.).
Reasons for the new increase include:
Warendorf: A new production line made it necessary
to clean and dry the door glass for the new generationof washing machines. The cleaning equipment usedconsumes water at a rate of approx. 250 l/h. Plans are inplace to treat this water, which would help to offset theincreased water usage.
Gütersloh: Water usage increased by 3.85% from theprevious year. This can be attributed to a 25.5% increasein the use of water from the city water supply. Stricter
hygiene requirements were the cause of this increase.
Bünde: The cause at this plant was the need to fill theheating system with reverse osmosis water (approx.
250 m3). Increased production at this location also meant
greater consumption of reverse osmosis water.
3 Objective met; 3 Objective partially met; – Objective not met

32

Progress on existing objectives
Topic

Strategic objective

Measures

Target date Comment

Ensuring recruitment Establish a globally
standardised talentof qualified young
management system totalentEquip existing talent-management activities
with a stronger international focus. Establish
standardised succession planning.

30/06/2014

Diversity and equal
opportunity

StatusEmployees
The "Succession Management" software tool has beenrolled out globally. Sales subsidiaries are using this tool
to provide the central Human Resources Development
department with reports on talent identified at their own
locations.
The eight-day initial qualification programme formanagers is now offered internationally. Managers fromeleven different nations participated in the first round.

3

Expand family services to include additional
30/06/2014
locations in order to offer solutions that meetthe individual needs of more local employees(e.g. childcare, counselling in case of sickness
or dependency on care, holiday programmes
for schoolchildren).

The five-day holiday programme offered during summer
holidays has been expanded: children of employees at the
Bielefeld and Oelde plants are now eligible to participate.
The number of spots reserved at the "Adventure Kids"
day care centre has been increased from eight to eleven,and all spots are taken. All Miele employees in Germany
can take advantage of the range of free counselling
services offered by pme Familienservice.

3

Employ an integrated diversity Launch the "Fokus Frauen" (Focus on Women) 30/06/2014
management system todiversity project in 2013.
ensure that diversity isa source of success andinnovation while sustainably
guaranteeing equal
opportunities.

Three sessions on diversity were held as part of the Open
Training Programme.
The working group for diversity from the Professional
Education and Training Association for the OstwestfalenLippe Regional Economy met at Miele in Gütersloh.
The "Lead Diversity" seminar is a new part of the
manager qualification programme. A pilot event was held.

3

Institutionalise preventive
healthcare.

Expand internal activities as part of a systematic 30/06/2014
health management programme offered by thecompany.

Various plant activities were carried out:
- At all plants: Human Resources management haveagreed a uniform approach to implementing the healthmanagement system. The "Integration Management
Programme" (IMP) has been introduced.
Gütersloh: A working group of production managers has
been set up. Plans have been made to provide a "Fitness
Check" service for employees.
Bielefeld: Employee surveys have been completed in four
pilot areas. The projects "Reducing Work Accidents" and"Ergonomic Workstation Design" have been launched.
Health information brochures have been distributed.
Sports and prevention programme offerings have beendeveloped. An age structure analysis was conducted.
Euskirchen: Muscle training, movement training and aback pain prevention programme are offered.
Lehrte: Nutritional counselling and courses aimed at
helping smokers to quit are in place.
Oelde: The pilot project "Workstation Training for Fitting
Employees" was launched.
Warendorf: A health day was held in March 2013. The
company health insurance plan provides numerous
courses and sessions.
Arnsberg: Offerings are being developed in coop. with the"Techniker Krankenkasse" (public health insurance fund).

Optimise workstation design
to accommodate ageing
employees.

Carry out additional ergonomic studies at all
30/06/2014
production sites and take appropriate measures(31/12/2013).

See the initiative "Expand internal activities as part of asystematic health management programme offered by
the company" above. Additional ergonomics studies havealso been conducted.

3

Risk assessments were performed to update hazard
analyses.

–ensure that qualified young
talent is recruited.

Occupational healthand safety

Further improve thecompatibility of family andwork life by expanding therange of family services
offered.

Reduce the company IF –Update hazard analyses.
30/06/2014
injury frequency (not including Implement appropriate improvement measures.
commuting accidents) – by
10 percent from financial year
2011/12.

3

FY 2013/14
Increase in injury frequency by 17.5%, from 11.55(FY 2011/12) to 13.57 (2013/14).
3 Objective met; 3 Objective partially met; – Objective not met

Miele Sustainability Report 2015

33

Progress on existing objectives
Topic

Strategic objective

Measures

Target date Comment

StatusEmployees
Sustainability
awareness

Make all Miele employees
Create a training concept (30/06/2013).
30/06/2014
aware of the issue of
Implement this concept in information sessions
sustainability through training and workshops (30/06/2014).
and information sessions.

Lectures were offered on sustainability topics and on
the Sustainability Report through the Open Training
Programme.

Continue current level of
local involvement at company
locations in the areas oflearning/education and art/
culture.

A donation policy was developed. The policy referencesthe "Society" field of action on the sustainability
strategy map as well as the field's objective, whichreads: "Promoting an intact and attractive community
at company locations." The policy's main focus is on
improving life opportunities for young people, withsupport typically going to projects involved in education,
learning and culture. It also prioritises the support ofpeople suffering hardship through no fault of their own.

3

Energy and resource efficiency is being addressedalongside the topic of occupational health and safetyas part of safety instruction. All employees are being
familiarised with energy-saving tips as well as the targets
for reducing the use of energy and water outlined in thesustainability strategy.

Society
Promoting an intact
and attractive
community atcompany locations

Develop a donation policy.
continuously
Continue the support of youth organisations in
the district of Gütersloh.
Sponsor the Westfälischen Kammerphilharmonie(Westphalian Chamber Philharmonic Orchestra)through the Miele Foundation, initially until 2013.
Support the "Ferienspiele" (Holiday Games).

3

3 Objective met; 3 Objective partially met; – Objective not met

34

New objectives

Focus area

Objective		

Target date Measures

Sustainability
strategy

Refine and implement the Miele sustainability strategy on a cyclical basis.

continuously

Annual strategy reviews involving the relevant functional areas.

Sustainability
management

Optimise monitoring and reporting of key sustainability indicators.

30/06/2015

Expand the IT system for key sustainability indicators and utilise
the system for targeted control of activities.

Management
system

Implement and certify relevant management systems at all Miele locations.

31/12/2015

Certify the Dongguan plant to the SA8000 standard.

Have all European Miele locations externally audited and re-certified to thefollowing standards: ISO 9001, ISO 14001, OHSAS 18001, ISO 50001 andSA8000.

14/12/2017

Have audits performed by external certifiers. Obtain new certificate
valid for 3 years from 15/12/2014.

Stakeholder
dialogue

Establish systematic stakeholder management processes.

30/06/2016

Conduct continuous screening of stakeholders in the discussion
on sustainability.
Communicate regularly with core stakeholders.

Compliancemanagement

Make further improvements to the existing compliance management system.

30/06/2015

Implement learning software for Miele's code of conduct on acompany-wide basis.

30/06/2016

Introd. learning software for compet. law and cartel law training.

30/06/2016

Implement a compliance software programme addressing thefollowing areas: operational environmental protection, energy,
occupational safety and product-related environmental protection.

continuously

Identify and evaluate sustainability-related risks which could
significantly impact Miele; integrate these risks into existing risk
management system.

Strategy andmanagement

CR riskmanagement

Expand the Miele risk management system to include relevant sustainability
aspects from the sustainability strategy.

Products
Efficiency-enhanced
products

Further increase the percentage of European washing machines, tumble dryers, 30/06/2016
dishwashers, cooktops/ovens and refrigeration appliances produced in the top
energy efficiency classes from financial year 2013/14.

Offer highly efficient technologies in low price ranges.

Continue to expand the range of all appliance models that have an energy
efficiency label (EU) and are offered in the top energy efficiency class from theprevious level in financial year 2013/14.

30/06/2016

Further develop existing technologies and introduce newtechnologies.

Increase the number of Miele washing machine users with the ability to further
reduce the amount of laundry detergent they use.

30/06/2016

Expand the product line for washing machines with automatic
detergent dosing systems.

Increase the number of Miele appliance users with the independent ability
to actively and spontaneously reduce their consumption of resources evenfurther.

30/06/2016

Expand the line of appliances offered with the Eco Feedback
function for transparent display of current energy and water use
depending on the programme selected.

Durability andreliability

Continue to ensure that durability and reliability make a contribution to resource 30/06/2016
conservation and climate protection, incl. in new model series.

Conduct and release study on the usefulness of long productservice life from an environmental standpoint.
Continue to apply proven appliance requirements, such as
product engineering designed for a 20-year service life as wellas the use of high-quality materials. Continue to validate required
characteristics in fatigue tests.

User comfort

Continue to pursue the standard of uncomplicated and intuitive operability forvarious different groups of Miele product users, incl. in new model series.

30/06/2016

Design and develop simple and intuitive controls. Conceptualise
possible options for appliance feedback to the user (e.g. in theform of acoustic or visual signals) and, if necessary, also enable
these options to be retrofitted.

Networking ofdomestic
appliances / Smart
Grid technology

Enable convenience, safety and energy savings by networking domestic
appliances.

30/06/2016

Enhance the networkability of Miele products: Miele appliances
should be network-compatible with other communication networks,
components and products, with the added goal of reducing primaryenergy consumption and CO2 emissions for the entire system.

Products free ofharmful substances

Continue to manufacture products without using critical substances.

30/06/2016

Continue existing practice of cyclically updating the internal
guideline (Miele company standard) for limiting usage of harmful
substances to reflect the latest expert knowledge.

Resourceefficient products

Ensure that future products remain durable, easy to repair, efficient and highly
recyclable.

30/06/2016

Continue to adhere to existing requirements; further develop
products wherever possible while improving their resource
efficiency.

Recycling/
DisposalEstablish initial cradle-to-cradle concepts for the environmentally friendly
recycling of Miele products.

30/06/2016

Review solutions for the return of used materials in light of theamended Electronic and Electronic Equipment Act (ElektroG).
Check for closed material cycles and initiate pilot projects.

Miele Sustainability Report 201535

New objectives

Focus area

Objective		

Target date Measures

Ensure compliance with accepted environmental and social standards
throughout the Miele supply chain.

30/06/2016

Implement early warning indicators in the existing suppliermanagement system as part of a pilot project in order to identify
procurement risks ahead of time and evaluate these risks
accordingly.

Energy efficiency

Decrease specific energy consumption by 4 percent
from 1368 kWh/tonne of product (2011/12).

30/06/2016

Implement additional individual, location-specific initiatives
derived from the analyses of potential performed in FY 2012/13 forinfrastructure systems such as heating and ventilation.

CO2 reduction

Lower the average CO2 emissions to 130 g/km for all cars and 175 g/km for all
light commercial vehicles (LCVs) in accordance with EU limits for new vehicles.

30/06/2016(cars)
30/06/2018(LCVs)

Convert the Miele vehicle fleet to low-emissions vehicles when
procuring replacements. Perform a progress review as of 30 Juneof each year.

Ship at least 80 percent of the total outbound shipping volume by sea or railtransport, max. 1.5 percent by air freight.

continuously

Choose environmentally friendly modes of transport using the CO2
calculation tool in accordance with the Miele directive for selecting
transport services. Perform a progress review as of 30 June ofeach year.

Reduce company CO2 emissions by 3 percent from 556 kg/tonne of product(2011/12).

30/06/2016

Implement all initiatives that help to lower CO2 emissions, e.g.
reducing the amount of energy used at company locations andorganising a low-emissions distribution of goods.

Reduce mixed waste by 15 percent from financial year 2012/13.

30/06/2016

Increase the sorting quotas for cardboard/paper and foils. Optimise
processes and container systems.

Improve resource efficiency in administrative operations.

30/06/2015

Review the use of recycled paper and other environmentallyfriendly alternatives before making preparations for a pilot phase.

Ensuring recruitment Create a concept for strategic human resources planning.
of qualified young
talentRaise manager awareness about the real impact of demographic change.

30/06/2015

Perform an age structure analysis and retirement analysis for all
locations.

30/06/2016

Hold awareness workshops involving plant managers anddepartment heads at Miele locations and compile ideas.

Diversity andequal opportunity

Identify needs in terms of future initiatives for the advancement of women.

30/06/2016

Survey female managers, engineers and high-potential candidates
during financial year 2014/15. Participate in the "Frauen-KarriereIndex" (Women's Career Index) project funded by the German
Federal Ministry of Family Affairs, Senior Citizens, Women andYouth with the aim of creating transparency on the issue ofadvancement opportunities for women.

Occupational healthand safety

Continue to improve and optimise health-promotion initiatives andageing-appropriate workstation design.

30/06/2016

Form project teams at all production sites to address the issue ofcompany health management.
Implement the "physical fitness" concept in collaboration with an
external partner (determine Work Ability Index, perform diagnostics
and analyses, create individual employee training plans). Conduct
an employee survey on the topic of health in cooperation with an
external partner.
Provide various different counselling services and information
events/materials.

Reduce the company IF – injury frequency (not including commuting
accidents) – by 10 percent from financial year 2011/12.

30/06/2016

Update hazard analyses and perform a thorough analysis of
accident events.

Sustainability
awareness

Raise awareness among Miele employees about the issue of sustainability.

30/06/2016

Optimise internal communications pertaining to the sustainability
strategy, e.g. by exchanging information about flagship projects atthe different locations and about sustainability activities pursued
by the company at all plants.

Employeesatisfaction

Be regarded as an employer with high integrity by Miele employees.

30/06/2016

Continue employee engagement surveys at additional sales
locations. Plan follow-up surveys for financial year 2015/16.

Supply chain
High environmental
and social
standards
Processes

Resource efficiency

Employees

36New objectives

Focus area

Objective		

Target date Measures

Continue current level of local involvement at company locations in the areasof learning/education and art/culture.

continuously

Society
Promoting an intact
and attractive
community atcompany locations

Miele Sustainability Report 2015

Continue the support of projects/organisations serving children
and youth in the district of Gütersloh; provide extensive
assistance to not-for-profit institutions. Support the OWL
scholarship fund.
Provide financial support for the Holiday Games programmethrough the Miele Foundation.

37

Imprint
Published by:Miele & Cie. KG
Corporate Communications
Carl-Miele-Strasse 29
33332 Gütersloh
Germany

Editor and project coordinator:
Ursula Wilms, Miele & Cie. KG
Data and project management:
Sebastian Wegener, Miele & Cie. KG
Conception:
Schlange & Co. GmbH, Hamburg
Graphics and layout:
Büro für Grafische Gestaltung, Kerstin Schröder, Bielefeld
Photography:
Frauke Schumann Fotografie, Dortmund

Legally responsible for content:
Carsten Prudent, Miele & Cie. KG
Contact:
Ursula Wilms
Media and Public Relations
Phone +49 ( 0 ) 52 41/ 89 -19 58
Fax +49 ( 0 ) 52 41/ 89 -19 50
E-mail: ursula.wilms@miele.dewww.miele-sustainability.com
www.miele-presse.de
The Miele Sustainability Report 2015 and the accompanying
Key Performance Indicators are also available in German.