Broadband Internet in the U.S. 2023
Table of Contents
Objectives/Overview/Methodology …………………………………………………

2-4

Computers and Internet at HomeKey Findings and Trends ………………………………………………………...
Overview of Results ………………………………………………………………

5-6
7-24

Number of Computers used in the HouseholdHome Computer Users Nationwide Compared to Previous Years
Home Computer Users by Income and Age Compared to Previous Years
Desktop and Laptop Users Compared to Previous Years
Tablet Ownership
Tablet Ownership by Income and Age Compared to Previous Years
Internet Subscription at Home Nationwide Compared to Previous Years
Internet Subscription by Income, Age, and Location Compared to Previous Years
Disconnected Home Internet Service in the Past Year
Reasons for not Subscribing to an Internet Service at Home
Smartphone Ownership Nationwide Compared to Previous Years
Smartphone Ownership by Income and Age Compared to Previous Years
Distribution of Home Internet and Mobile Phone Internet Households
Likelihood to Disconnect Home Internet Service and Rely on Mobile Phone

Broadband Internet
Key Findings and Trends ……………………………………………………….. 25-27
Overview of Results …………………………………………………………….. 28-57
Broadband Subscriptions at Home Nationwide Compared to Previous Years
Broadband Subscriptions by Income, Age, Location, and Education
Cable, Telco, and Fixed Wireless Broadband Subscriptions
Type of Broadband by Location, and Age
Length of Time with Current Broadband Provider
Monthly Spending on Home Internet Service
Importance of Features in Decision to Get Broadband by Type of Provider and Age
Importance of Features in Decision to Get Broadband by Pay-TV Subscription
Importance of Features in Decision to Get Broadband Compared to Previous Years
Most Important Reasons to Get Broadband Service at Home Compared to Previous Years
Features as Part of Broadband Service
Perceived Connection Speed Compared to Previous Years
Interest in Getting Faster Internet Speed and Likelihood to Pay for Faster Internet Speed
Interest in an Internet Service with 1 Gigabit Speed
Interest in Upload Speeds the Same as Download SpeedsInterest in Getting Broadband among Non-Subscribers
Number of Broadband Services Available in Current Broadband Households
Demographics Comparisons

Perceptions of Internet Service Providers
Key Findings and Trends ………………………………………………………..
58
Overview of Results ………………………………………………………...…… 59-70
Overall Satisfaction with Current Internet ProviderSatisfaction with Broadband Provider Compared to Previous Years
Ratings of Cable, Telco and Fixed Wireless Broadband Provider
Ratings of Cable and Telco Broadband Provider Compared to Previous Years
Customer Service Problems and First Contact Resolution
Likelihood to Switch ISPs in the Next Six Months and Reasons for Switching
Home Internet Service Meets the Needs of the Household
Experience Latency or Lag in Broadband Households© Copyright, 2023, Leichtman Research Group, Inc. All Rights Reserved

Broadband Internet in the U.S. 2023
Online Usage
Key Findings and Trends ………………………………………………………..
71Overview of Results …………………………………………………….............. 72-80
Time Spent Online at Home per Day by Category Compared to Previous Years
Online Activities Daily, Weekly, and Monthly Overall
Daily Online Activities by AgeOnline Activities Daily and Monthly Compared to Previous Years
Frequency of Viewing Online Video Compared to Previous Years
Experience Buffering or Low-Quality Video Watching Streaming Video at Home
Have SVOD Services Compared to Previous Years
Have a Home Wi-Fi Network and Mean Number of Devices

Pay-TV, Mobile, and Related Services
Key Findings and Trends ………………………………………………………...
81
Overview of Results …………………………………………………….............. 82-93
Distribution of Pay-TV in Broadband Households
Pay-TV Service by Cable and Telco Broadband Subscription Compared to Previous Years
Demographics of Broadband/Pay-TV Households and Broadband/No Pay-TV
Other Comparisons of Broadband/Pay-TV Households and Broadband/No Pay-TV
Services as Part of Mobile Phone Plans
Frequency of Viewing Video on a Mobile Phone
Experience Buffering or Low-Quality Video Watching Streaming Video on a Mobile Phone
Currently Get a Bundle of Services
Internet Service among Those that Moved in the Past Year
Various Products and Services in the Home by Internet Service
Products and Services in Online Households by Income

Summary and Implications ………………………………………………..…….. 94-95© Copyright, 2023, Leichtman Research Group, Inc. All Rights Reserved