Duskin
Duskinofficial
officialwebsite
websitehttps://www.duskin.co.jp/english/
https://www.duskin.co.jp/english/

Corporate
CorporateProfile
Profile2023
2023

DuskinDuskinCo.,
Co.,Ltd.
Ltd.
1-33
1-33Toyotsu-cho,
Toyotsu-cho,Suita-shi,
Suita-shi,Osaka
Osaka564-0051
564-0051JAPANJAPAN
DK230731
DK230731

Every Day
Is a New Day
People tend to take the days for granted as they go by.
But the wonderful times in life come about
when we do our best each and every day.
That’s why we believe it’s important
to stay in tune with our customers
and to support them as best we possibly can.
“Day after day, beginning with today,
both you and I have a chance to begin our lives anew.”
As our founder Seiichi Suzuki stated,part of our management philosophy is to create
something new and different out of what might be a mundane day.
The whole idea is to keep the excitement there
today, tomorrow and into the future.
A free and flexible approach leads to a new kind of enrichment to life
— and that means fun moments.
We consider it our mission to sow the seeds of joy
amongst people and communities.

Duskin Co., Ltd. will be celebrating the 60th anniversary of its foundation
on November 16, 2023.

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Keeping up the spirit ofchallenge and new ideas

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to create newness every single day

Duskin has launched countless businesses and projects
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through the present time. We continuously take up new

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challenges. Sometimes we might fail, but in this way, westay a step ahead of customer needs, anticipating what it isthat they would like next and creating it.
We begin to get an idea of what is needed by first listening
to each of our customers. We think about our customers’
lives — and how to make them smile.
We want our customers’ lives to be full of pleasant surprises
and happy moments: that is, a new day every day. And wechallenge ourselves to helping to make that happen, now
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and into the future.

1. Feb. 1999: First Katsu & Katsu pork cutlet restaurant opens in Shikinzan Koen Park in
Osaka. 2. Aug. 1986: Duskin’s first water purifier, Oishii Mizu launched. 3. Nov. 2020: Sales
launched for TuZuKu Long-lasting Disinfectant and Cleaner, an antimicrobial, sanitizing
cleaning product developed in a joint project with Fujifilm Holdings. 4. Apr. 1985: Kukiban,
Duskin’s first air-purifier rental service, including regular filter changes and maintenance,
launched. 5. Oct. 1991: Sales launched nationwide for Beauty Clean, an automatic washingdevice for men’s urinals. 6. Apr. 1971: Mister Donut pilot shop opens in Minoh City, Osaka
Prefecture. 7. Oct. 1964: Nationwide sales launched for Home Duskin, our first home-use dust
control product line. 8. May 1970: A partnership agreement is formally signed with Mister
Donut of America. 9. Apr. 1971: When Mister Donut is first established in Japan, the shop
offers 143 kinds of donuts and 11 types of beverages. 10. May 1961: Founder Seiichi Suzuki
travels to the United States for the first time, where he encounters the dust control business.
11. Sept. 1971: The Hai Mop, a home-use mop equipped with superior features, is perfected.
12. Jan. 1987: Duskin becomes the first Japanese company to win the International Franchise
Association (IFA) Hall of Fame Award. 13. Oct. 1978: First store of Rent-All, which offers
rentals of home-use products for hobby, travel, baby goods and other items, opens. 14. Jan.
1971: ServiceMaster, a professional cleaning service, is launched. 15. Mar. 2021: The simple
and compact MuKu cleaning tool series is launched nationwide.

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To be one of the most essential companies
for society for many years to comeWe are always flexible in our response toenvironmental changes and we take on new
challenges.

competencies on a variety of themes will surely strengthen theircapabilities to fulfill their goals. Another personnel development
effort is the creation of a Continuous Process Improvement
team within the company. This team is focused on raising theawareness of our employees to think and act accordingly asThis year, we will mark our 60th anniversary on November 16. We
would like to express our sincere appreciation for your longtime
support and patronage.

well as to boost their productivity.

Duskin is currently implementing measures under its
Medium-Term Management Policy 2022 (fiscal year ending

We continue to treasure interpersonal connections andMarch 31, 2023, to fiscal year ending March 31, 2025) within

gracious hospitality we have fostered. We further hone our

In early 1960s, cleaning was one of the household chores that

Phase III of its long-term ONE DUSKIN strategy. The strategy isstrength ― the human side of our businesses that cannot be

required a lot of hard work. People swept up dust using dusters andaimed at uniting all Duskin businesses so as to serve ourreplaced by AI. With these strengths, we will redouble ourbrooms and then wiped the floor and other surfaces with a damp

customers in the most effective and courteous manner.

efforts to embark on measures that promote personnel

cloth. Against this backdrop, our founder, Seiichi Suzuki, acquired
the know-how for dust control ― dry cleaning without using water― from abroad. He then established Duskin in 1963 and developed
a chemically treated dust cloth named Home Duskin. He started therollout of this innovative product through a rental system. The
system is a socially and environmentally friendly method based on
the idea of repeated and shared use. Later on, he made a trip to
the United States and was impressed with Mister Donuts’ delicious
handmade donuts. With a wish to introduce this American taste to
the Japanese people, he opened the first Mister Donut shop in
Minoh, Osaka in 1971.
To quickly expand the businesses nationwide, he adopted
franchising, a revolutionary system at the time. He selected local

The Direct Selling Group, which provides mat and mop rentals
as well as cleaning and technical services, dedicates its all-out
effort to meeting the changing social needs; while restrictions
on economic activities during the pandemic were graduallyeased, there remains a growing awareness of the importance ofHiroyuki Okubo

Board Director andChairman

Representative Director
President and CEO

Management Vision

Donut business, is committed to enhancing customer

Our environmental policy states, “To achieve a moresatisfaction by delivering more delicious products and building

sustainable society, Duskin maintains a strong focus on soundsystems to improve customer convenience.

business and environmental conservation.” To help create arecycling-oriented, decarbonized society, we have formulated

Developing people − This will lead to thebuilding of a solid business foundation.

and begun implementing Duskin Green Target 2030 as anenvironmental management goal extending to year 2030. With
the slogan of ONE DUSKIN, all our businesses within the
Duskin Group will join to contribute to achieving a moretheir business in their familiar areas−as franchisees.

Human capital is the backbone of our business. If each andsustainable society. The group is committed to executing

He then developed a variety of businesses, with the wish to help

every Duskin employee thinks and acts with clear goals, based

Duskin’s joint initiatives for sustainability.
We are proactive in meeting society’s expectations. We areenrich people’s mind and life. Today, all of us at Duskin, humblyon Duskin’s management philosophy, the company will growgrateful to our customers for their 60 years of support andfurther and remain valuable to society.

patronage, carry on our founder’s expressed desire to sow theAs part of our human resource development program, we

to people and communities, now and in the future. We, together

seeds of joy to people and communities. We continue to adhere to

introduced an online learning platform for employees’with our franchisees, remain focused on taking on challenges tothe philosophy of unifying business and morals, a philosophy based

self-development. We are confident that the opportunities for

be one of the most essential companies for society for manyon creating better social and business values simultaneously.

employees to learn new skills such as IT and otheryears to come.

To be the most attentive service provider in the world

Long-term strategy
We aim to unite all Duskin businesses so as to serve our customers in themost effective and courteous manner.
A one and only franchise system where franchisor and franchisees share our Management Philosophy
To be a unique group of companies that contribute to creating communities where people are connected,
safe and live happily
The most trusted franchise business in the community
To become the most reliable service provider, proactively anticipating customers’ needs and providing
innovative solutions
All business units and services join to respond to the needs of our customers
To commit to an all-out, system-wide effort to provide the best services for our customers
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We make it a goal to become asustainable company.

hygiene and cleanliness. The Food Group with its core Mister

people−those born and raised in the communities who can run
Teruji Yamamura

development.

inspired by our stated mission which is to sow the seeds of joy

The 3 phases toward fulfilling ONE DUSKIN

Phase III: FY2022 - FY2024

Phase I: FY2015 - FY2017

Phase II: FY2018 - FY2020

Medium-Term Management Policy 2015

Medium-Term Management Policy 2018

Medium-Term
Management Policy 2022
Basic policy
Unify business and morals (that is,pursue greater economic and social
value alike) by reforming our portfolios
to address the changing businessclimate and solve social issues.

Medium-Term
Management Policy

2022

Note: FY2021 was a preparatory period in which we monitored thetrend in coronavirus infections before kicking off our next step.

Three strategic themes

Reforming our

1 business portfolios

Reforming our business portfolios to address thechanging business climate and solve social issuesa2 Establishingsolid foundation

Solidifying our business base to enhance
corporate value

with
3 Coexistence
local communities

Actions towards a sustainable society andmanagement
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Our founder’s philosophy lives on
Attentive care for our customers is ourManagement through franchising on

ultimate focus. This is guided by our
founder Seiichi Suzuki’s enduring life

Duskin FounderSeiichi Suzuki

principles reflected in Duskin’s philosophy

Seiichi Suzuki was born in Hekinan City, Aichi Prefecture in 1911. Heof Prayerful Management.

Pursuing the philosophy of Prayerful
the basis of our unwavering principles

joined Ittoen in 1938 and then established Kentoku Company in 1944.
From that time onward, Suzuki followed his principle of Prayerful

Each day we strive to stay true to his belief

Management, his purpose being to integrate moral and business goals inthat profit is the reward of joyous

1963 and paved its path to becoming Japan’s first multi-franchise businessenterprise. Seiichi Suzuki passed away in 1980 at the age of 68.

transactions. Moreover, all of ouremployees incorporate his philosophy ofputting customer happiness first in all
aspects of our daily lives.

both his own and his company’s business practices. He founded Duskin in

Founder’s
Story

Management Philosophy

Whether our lot today be profit or loss,
be spiritually ready for loss.
As a planter would, let us sow the seeds of joy
to every person we meet each day.
For everyone, for you and me,
may we lead our lives in this world to the fullest,
realizing our maximum spiritual and material potential.

To this very day, we at Duskin continue to chant ourmanagement philosophy in unison every day and reconfirm
our belief in the values it stands for. Also, all new employees
and franchisees joining the Duskin Group are expected to
uphold this philosophy.

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Taking every day as a chance to start anew

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Humanity above all else

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Keep doing what makes people really happy

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Striving to make this world a place where we can serve
others and give each other a sense of purpose in life

Managing a business is not all up to the manager. It takes every single
employee, as an active participant in management, to pursue self-improvement.

We are spiritually ready for possible losses and dare to choose this path in order
to serve humanity to the utmost.

We pledge to always sow the seeds of joy for people and communities.
All our businesses reflect this caring and joyful spirit.

We genuinely enjoy providing spiritual enrichment for people.

Franchising to achieve our business philosophy
Duskin launched its franchising system withthe hope that it would provide opportunities tomake dust control into a successful businessfor people aligned with its philosophy.
Thanks to this system, we are able to pass on
our business philosophy to our franchisees
and thereby ensure that each individual
involved with Duskin supports managementwith the same passion.

Prayerful Management

Day after day, beginning with today
both you and I have a chance
to begin our lives anew.

Our Management Philosophy in 4 steps

National training session for Duskin’s
franchise chain (1964)

Founder Seiichi Suzuki cleans the entrance of the Osaka
City Central Public Hall on New Year’s Day, 1976.
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Bringing the seeds of joy
to as many people as possible
Part of our philosophy is that we deliver joy and attentive care to all people and theircommunities — and we know how important it is to fully understand the needs andopinions of our customers and to address their needs appropriately. This is Duskin’s
unique style and something we will never change.

In tune withcustomer needs
Not only do we offer products andservices, but we are also ready at
any time to help customers solve
their issues. Keeping one step ahead
with our solutions, we stay in tune
with their specific needs.

Ideas
taking shape
Examining the day-to-day life of ourcustomers and listening to theiropinions and requests, we develop our
products and services with flexibility.
We work through a process of trial anderror on a daily basis to help makesure that our customers are as happy
as they can be.

Our franchise system
Duskin operates a myriad of businesses under its unique franchise system. As franchisor, we sharethe same business philosophy of Prayerful Management with our franchisees and grow together
with them.
Duskin’s strengths lie with its franchises, where solid ties — unconfined within the boundaries ofbusiness — give rise to a rare sense of unity and organizational strength.

Support for
management philosophy

Franchisor
Nine regional offices● Hokkaido● Tohoku● Tokyo● Kita Kanto● Minami Kanto● Tokai/Hokuriku● Kinki● Chugoku/Shikoku● KyushuFranchise agreement
Support for operation

Franchisees
No. ofsales offices

6,737

No. of production/logistic
facilities
As of March 31, 2023

An array of services designed to serve our customers over a lifetime
Taking a close look at the changing times and diversifying lifestyles, our goal is to enrich daily life of
our customers. Duskin engages in a wide variety of businesses to suit every stage of life and support
each individual customer.

Make child-rearing easierand more comfortable

Support healthy growth

Enrich day-to-day life

Engender peace ofmind in the era of the
100-year lifespan

Our starting point is literally “listening to the customer”

WEB

Staying
connected

Besides customer touchpoints suchas direct selling scenarios and in
stores, Duskin also has Contact
Centers and Customer Centers. We
strive to be readily available andhighly convenient for our customers
at all times, an approach that includes
instituting an online ordering systemand special membership website.

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Expandingour horizons
In 1964, Duskin brought the
franchise system from the UnitedStates to Japan, where it took root.
From this time onward, Duskin’s
business field grew dramatically.
Our goal is to be trusted and viewed
as a reliable company everywhere,
regardless of country or region.

Because Duskin considers the opinions of our customers to be of primal importance,
we have set up our systems to ensure that we can answer their diversifying needs.
We pay close attention to any issues or complaints that our customers have, all witha view to moving forward in such a way that we serve them better.

Our sales representative

Duskin Contact Center

Fan Meeting with customers

DDuet membership website

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Our Businesses

Food Group
Main Subsidiaries and Affiliates

Duskin has a diverse array of locations and shops around Japan, providing
products and services to meet customer needs everywhere.

Direct Selling Group

Mister Donut

Pie Face

MOSDO

Homemade donuts
and a variety of menu
items

Pie specialty storesfrom Australia

Collaboration with
MOS Burger

997 shops

1 shop1 shopKatsu & Katsu Co., Ltd.

Ever Fresh
Hakodate Co., Ltd.

Japanese pork
cutlet restaurants

Manufacture offrozen foods

Launched under a businesstie-up between MOS Food
Services and Duskin.

Clean Service
Rental and sales ofcleaning and hygiene
products

Six categories of the Clean Service (Number of franchise units)●

Dust Control (1,838)●

Clean Service (1,570)●

Air Control (1,528)●

Water Control (1,600)●

Wipeful Service (1,452)●

Drink Service (715)Overseas Development

ShanghaiTaiwanServiceMasterTerminix

Merry Maids

Total Green

Home Repair

Professional
cleaning service

Pest control andcomprehensive sanitation
management

Home cleaningand helper services

Plant andflower upkeep

Fixingscratches and dents

1,183 locations

553 locations

790 locations

166 locations

103 locations

Duskin has adapted business models fromaround the world to suit the needs ofindividual countries and regions,
expanding aggressively with a focus on
the rapidly growing Asian economies.

Thailand

Malaysia

The Philippines
Cambodia

May 2023

Mister Donut expands to
Singapore★
Indonesia

Uniform Service

Health & Beauty

Rent-All

Health Rent

Duskin Life Care

Leasing, sales andcleaning of uniforms

Natural cosmetics
and health foods

Rental of special eventand daily use items

Rental and salesof home healthcare items

Quality homecare for seniors

215 locations

459 locations

102 locations

180 locations

96 locations(Of which, 57 offer rentals
of baby goods.)

Main Subsidiaries and Affiliates

Duskin Healthcare Co., Ltd.

Azare Products Co., Ltd.

Kyowa Cosmetics Co., Ltd.

Chugai Sangyo Co., Ltd.

EDIST Co., Ltd.

Hygienic environments
for medical institutions

Manufacture andsales of cosmetics

Cosmetics sales

Design andsales of uniforms

Fashion rental
services

Dust Control andCare Service

Mister Donut

Big Apple

Our circle of cleanlinessextends overseas

Mister Donut is welcomed
across borders

Two brands come together

Duskin’ s overseas expansion
started in Taiwan in 1994. Since
then, it has extended to thefast-growing Chinese market(Shanghai) in 2006 and continues
to this day to develop bothresidential and commercial
markets overseas.

Everybody loves Mister Donut!
We have a presence in four
overseas markets: Thailand, thePhilippines, Taiwan andIndonesia.

Duskin acquired this donut chain
in Malaysia and Cambodia andmade it a subsidiary in 2017.
With our joint knowledge andknow-how, we are increasing ourpresence in these regions.

2 markets

4 markets

2 markets

Taiwan and Shanghai

Thailand, the Philippines,
Taiwan and Indonesia

Malaysia and Cambodia

25 locations

11,362 locations

87 locations• The number of sales locations above is as of December 31, 2022.
• The Mister Donut business locations include shops operated under master franchise agreements.

• The number of locations, franchise units and shops represents domestic operations only, as of March 31, 2023.
• The number of locations for the Direct Selling Group represents the number of franchise agreements.
• Because some business locations operate multiple businesses, the number of locations above may differ from the actual number of offices.

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Protecting what our customers
take for granted in daily life
The Direct Selling Group helps our customers
achieve an appropriate rhythm in day-to-day life inthree key areas: hygiene, work-life management andsenior support, in accordance with diversifying
customer life and work styles. In particular, we focus
on creating healthy environments as a professional

We deliver on our commitments
to our customers

provider of hygiene services, drawing on the
know-how we have accumulated over many years.

As lifestyles change,
we are also seeing tremendous changes in approaches to hygiene.
The Duskin Group works together to respond to customers’ dailyneeds through our wide range of businesses, including hygiene andcleanliness solutions.

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Direct Selling GroupSix Categoriesof the Clean Service
The Clean Service offers a broad array of useful and appealing products.
Some of our products help make day-to-day living cleaner or support a more
comfortable and hygienic lifestyle, while others simply make life more convenient.
Dust Control

No. of franchise units: 1,838

We offer products that help keep ourenvironment and day-to-day life
clean and comfortable, including
mops, cloths and mats.

Rental and sales ofcleaning and hygiene products

Clean Service

We help to keep your home, office orstore clean and comfortable at all times.
Our sales representatives visit yourlocation, offering rentals and sales ofcleaning and hygiene equipment as wellas helping our customers create acomfortable environment in accordancewith specific living spaces andworkplace needs.

Our sales representatives visit ourcustomers on a regular basis, delivering
their rentals and supporting them withany difficulties they may have.
No. of sales reps.

Approx.

Water Control

No. of franchise units: 1,600

We offer periodic filter replacement
so that items such as water purifiers
and bathroom shower head water
purifiers can be used in a hygienic
manner.

No. of franchise units: 1,570

This service helps maintain bathroom
spaces, keeping them clean andhygienic. We deliver hygiene products
for a more comfortable environment.

Wipeful Service

No. of franchise units: 1,452

We provide high-quality wipe cloths
developed for industrial use, offering
full support to manufacturing andrepair plants for creating a hygienic
environment.

Air Control

No. of franchise units: 1,528

This service includes regular filter
replacement and device maintenancefor items such as air purifiers anddeodorizers, with a view to achieving
clean air.

Drink Service

No. of franchise units: 715

We deliver authentic coffee, naturalmineral water and more on a regularbasis. We also offer a convenient
rental serving station.

58,000
As of March 31, 2023

Residential Commercial
customers customers

Uniform Service

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Regularly scheduled rental
services that meet customer
needs

Clean Service

215 locations

Commercial
customers

Health and Beauty

459 locations

Residential
customers

Leasing, sales and cleaning of uniforms

Natural cosmetics and health food sales

This service provides a comprehensive support
package of uniform leasing and sales, cleaning,
maintenance, as well as pick-up and delivery. We
have a wide selection of uniforms for a range ofdifferent industry sectors. For our uniform cleaning
service, we employ highly hygienic methods,
including the use of peroxyacetic acid detergent,
which has germicidal properties.

Our products include skin care cosmetics that help bring out thenatural beauty of the skin, and health food items made from naturalingredients. Duskin helps customers age beautifully and maintainboth good physical and mental health.

The number of locations and franchise units represents domestic operations only, as of March 31, 2023.

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Direct Selling Group

ServiceMaster
1,183 locations

Total Green 166 locations

Residential Commercial
customers customers

Plant and flower upkeep

Professional cleaning service

We provide regular maintenance including pruning,
weeding, pest control and lawn upkeep.
For commercial locations, we also offer such services
as management and maintenance of vegetation andornamental plant rentals.

With professional techniques and equipment, weaddress the variety of issues that customers tend to facepertaining to cleaning, from house to office and shops.

Terminix 553 locations

Residential Commercial
customers customers

Home Repair 103 locations

Residential Commercial
customers customers

Pest control andcomprehensive hygiene management

Fixing scratches and dents

Applying our knowledge and technique as professionals,
we eliminate and prevent invasion of pests such as
cockroaches, termites and mice in homes, restaurants
and offices, using methods that are both environmentallyand human-friendly.

Residential Commercial
customers customers

With this service, we address our customer’ s troubles
in their homes or office locations, including holes in thewalls, scratches on the floors and dents on the doors,with our original techniques and services.

New initiatives
Merry Maids
790 locations

Residential
customers

Home cleaning and helper services
This customer-tailored, in-home service assists
customers on a variety of cleaning and housework tasks.
We have a variety of plans designed to meet customer
needs, either on a regular basis or simply as needed.

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Duskin Wash

Duskin Rescue

Wash, dry and fold

Rapid maintenance

Doing laundry is a time-consuming daily chore. We
take that burden off by collecting home laundry ina dedicated bag, washing and tumbling dry separately
and then neatly returning it to our customers.

We rush to the rescue with proven technology andreassuring support, swiftly solving key loss and otheremergency situations that challenge daily living.

The number of locations represents domestic operations only, as of March 31, 2023.

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Direct Selling Group

Direct Selling Group: Main Subsidiaries and Affiliates

Rent-All 102 locations

Residential Commercial
customers customers(Of which, 57 offer rentals of baby goods.)
Duskin Healthcare Co., Ltd.

Comprehensive event support
This service provides comprehensive support fromevent planning to setup, operations and removal. We
also offer hygiene solutions for venues through our
Event Hygiene Services. In addition, rental services
are available for a wide range of items, fromevent-specific items to baby goods and products
necessary for daily life.

Health Rent

180 locations

Hygienic environments for medical institutions

Providing everything from cleaning, washing and sterilizationof medical equipment and sophisticated hygiene management
to integration of logistics, this integrated service helps create
the optimal hygienic environment in medical and welfare
facilities and achieve efficient operations. It also provides
a highly specialized service focused on infection control.

Azare Products Co., Ltd.

Kyowa Cosmetics Co., Ltd.

Manufacture and salesof cosmetics

Cosmetics sales

Residential
customers

Rental and sales of home health care items

We engage in rentals and sales of nursing care products tofacilitate the physical independence of users and to assist
them directly where needed. Specialized consultants
provide appropriate products in line with living environments
and personal circumstances of individual users.

Apart from manufacturing and wholesaling its own
brand of Azare cosmetics and quasi-drugs, thiscompany also engages in manufacture of OEM
products for other companies. Througha comprehensive approach from formulation
development to manufacturing and quality control,
they make the safety of their cosmetics a top priority.

Chugai Sangyo Co., Ltd.

Design and salesof uniforms

Duskin Life Care 96 locations
Quality home care for seniors

Residential
customers

They offer comfortable uniforms with enhanced
hygienic and functional properties — always with theneeds of working people in mind.

Specializing in sales of OEM cosmetics andquasi-drugs for other companies, as well as sales of
their own brand cosmetics, their breadth of experienceand proven technology allow them to meet the needsof their business partners and manufacture productsthat guarantee high levels of customer satisfaction.

EDIST Co., Ltd.

Fashion rental services

This is a clothing rental subscription service that gives
working adult women access to the latest coordinatedoutfits, carefully selected by fashion stylists.

Our care staff visit the homes of seniors or facilities forthe elderly to provide support services such as physicalcare, housekeeping and dementia care. We put
together packages of services tailored to meet therequests of the individuals themselves or their families.

Note: These services are not covered by Japan’ s long-term careinsurance system.

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The number of locations represents domestic operations only, as of March 31, 2023.

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Food Group

Bringing happy moments
to everyone, at any time
The Food Group continues to develop products thatanswer customer needs, as well as to create
comfortable, welcoming spaces. We are in the businessof delivering more delectable choices and more fun tocustomers of all generations.

Mister Donut
997 shops

Homemade donuts and a variety ofmenu items

New value with a full range of
products and campaigns

We deliver moments of happiness throughour delectable array of donuts that absolutely
everyone has fun choosing. Our goal is tocreate shops where anyone and everyone at
any time happens upon good things every
time they come in.

At Mister Donut, we work to bring customers
new and delicious selections. Under the
MISDO Meets theme, we offer new value
with products jointly developed with othercompanies, while the MISDO GOHAN menu
offers light meal choices other than donuts,
which customers can enjoy at any time of theday. In addition, the MISDO Online Orderingsystem makes it even easier for customers
to order ahead as well as to get takeout.

Collaboration with MOS Burger

MOSDO
1 shop21

This collaboration shop brings together MOS Burger and Mister
Donut. Enjoy the menu, full of both brands!
Launched under a business tie-up between MOS Food Services and Duskin.

The number of shops represents domestic operations only, as of March 31, 2023.

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Our journey so far
Pie Face 1 shop
Pie specialty stores from Australia
Pie Face specializes in traditional Aussie meat pies and sweetpies. With unique face decorations, these pies deliver smiles toour customers every day.

Food Group: Main Subsidiaries and Affiliates

Katsu & Katsu

Before our founding

1944

Our founder Seiichi Suzuki established a wax
manufacturing company.
This marked his first steps towards unifying business andmorals under the principle of Prayerful Management.

1959

Suzuki was providing building maintenance and sellingcleaning products when he met Dr. Melvin J. Evans,the founder of the DIA Movement in the United States(a movement that sought to strengthen cooperation
between companies and their employees throughworkplace democracy). They realized that they shared
the same business philosophy and developed a deepfriendship.
Moreover, Suzuki gets to learn about dust control from
Canadian linen supplier CEO, Mr. Mendelson, whom hemet through Dr. Evans. He continued learning more
about America’ s genuine franchising business model —all thanks to his encounter with Dr. Evans that marked
a great starting point for Duskin’ s development.

This is a chain of 15 restaurants located mainly in Osaka.
Specialized in Japanese pork cutlet, the menu of Katsu &Katsu features carefully selected ingredients, including softand juicy pork and wonderfully textured raw bread crumbs.
The result is simply a mouthwatering fresh-fried treat.

1963

Duskin Co., Ltd. is established.
Dust Control business conducts its first briefing attended by
29 participants from 14 franchise units. The management
philosophy is announced during this session.
Suita Laundry Plant opens for manufacturing and processingof dust control products.

Ever Fresh Hakodate Co., Ltd.
Opening ceremony of Suita Laundry Plant

Manufacture of frozen foods

While engaged in the manufacture of Mister Donut and Pie
Face products, Ever Fresh Hakodate mainly supplies for our
Food Group businesses. The company has also external
OEM deals for manufacturing of finished products.

Brochure used at the time for recruiting franchisees

The number of shops and restaurants represents domestic operations only, as of March 31, 2023.

Mr. Mendelson and Seiichi Suzuki

1963 -

Japanese pork cutlet restaurants

23

Dr. Evans and his wife with Seiichi Suzuki

1964

The company develops its first
product line for residentialuse, Home Duskin, andconducts test sales.

Home Duskin

24

Working closely with people and society,Duskin sows and spreads the seeds of joy
Duskin began with founder Seiichi Suzuki’ s idea of reducing the discomfort of damp-clothcleaning using cold water. Ever since then, we have continued to develop with a view toimproving the lives of our customers.

1963-

A cleaning revolution in Japanese homes

1980-

Doing our part for a sustainable society

2000-

2010-

Generating new value in everyday life

Taking up the challenges of addressing social issues

Duskin identifies customer needs and develops ideas,
products and services to respond to those needs. We
adopted the franchising business model from an earlystage, establishing systems to deliver our products
and services to customers around Japan.

Along with implementing franchise systems aroundthe nation, we do our part for society. Our goal is tohelp create a society where all people can live
enriched lives.

Duskin offers products and services to matchdiversifying needs and shifting lifestyles. By turning
our attention to the changing times and to the opinionsof our customers, we expand our product and service
offerings for greater comfort in day-to-day life.

Current circumstances demand an even more hygienic
environment. Drawing on our wealth of technique andexperience as professionals in cleaning and hygiene
services, we help ensure safety in the home and local
communities and enable people live worry-free.

Direct Selling Group

1981 Duskin AINOWA Foundation

2006 Duskin is listed on the Tokyo Stock Exchange and the Osaka

2015 The Duskin Museum opens in Suita

Direct Selling Group

Direct Selling Group

2000 Care service launched to assist family caregivers in providing

2016 Home Repair (fixing scratches and dents at home)1963 Duskin is established, and the Suita

Laundry Plant opens. The company’s
first commercial dust control mop andmat are released.

1964 Home Duskin, the company’s first productline for residential use, launchednationwide.

1971 Professional cleaning services launchedthrough a business affiliation with
U.S.-based company, ServiceMaster.

established.

1987 Duskin founder becomes the firstJapanese national to receive theInternational Franchise Association(IFA) Hall of Fame Award.

Direct Selling Group
1982 Management service for medical institutions (now operatedby Duskin Healthcare Co., Ltd.) launched.

1976 Cosmetics sales (currently called Health & Beauty)
launched via tie-up with AGA Co., Ltd.

1977 Pest control and environmental hygiene
management service (currently called
Terminix) launched.

1978 Japan’s first suitcase and baby bed

rental service (currently called Rent-All)launched.

1978 Uniform leasing, sales and cleaning

business (currently called Uniform Service) launched.

Food Group

1989 Merry Maids home cleaning and helper services launched.
1994 Dust Control business launched in Taiwan.
1999 Plant and flower maintenance service(now rebranded as Total Green)launched.

1971 First Mister Donut shop opens in
Minoh, Osaka.

care to seniors (now rebranded as
Duskin Life Care).

2004 Rental and sales of home health careequipment (currently called HealthRent) launched.

2006 Dust Control business launched in
Shanghai, China.

2009 The first product of the Style series,

the Shushu handy mop, launched.
(This new design blends in with home interiors.)

The next products launched in the series were
the Lalla floor mop and the Style Cleaner.

Food Group
Food Group
1989 Mister Donut franchise rights acquiredin Thailand and the Philippines.

2003 The soft, chewy texture of

the Pon De Ring series makes thesedonuts a huge hit.

2004 First Mister Donut shop opens

1970 Mister Donut business launched. January 27, the date when
Seiichi Suzuki decided to start thisbusiness in Japan, is established as
Mister Donut’s founding day.

Securities Exchange. (The two securities exchanges mergedin 2013.)

1999 Pork cutlet restaurant Katsu & Katsu
opens first restaurant at Shikinzan
Koen in Osaka.

in Taiwan.*1

2008 Joint business venture between MOS
Food Services and Duskin launched.

City, where Duskin was established.

service launched.

2019 Duskin Laboratory opens as a spacefor co-creating new value.

2020 Rental mops for home use earn the

SEK mark for their antiviral,
antibacterial, deodorant processing features.

2021 The Direct Selling Group institutes
a new tagline: “Creating Healthy
Environments.”

Food Group2010 The first MOSDO shop, a collaborative brand initiative with
MOS Burger, opens.

2015 Pie Face, a pie specialty store from
Australia, is introduced in Japan.

2015 First Mister Donut shop opens in Indonesia.*2
2017 Mister Donut launches MISDO Meets, a line of products developedin collaboration with other brands.

2017 Big Apple Worldwide Holdings Sdn. Bhd. acquired as a subsidiary.
2023 First Mister Donut shop opens in Singapore.*2
*1

25

*2

Established through a joint venture company

Established through a master franchise agreement

26

Sustainability Initiatives
The details of oursustainability actions
can be found in the link.
https://www.duskin.co.jp/english/sus/

Delivering the seeds of joy toindividuals and the greater society— and planting them for our future

Economic ValueEver since we got our start, the Direct Selling Group has
helped create hygienic, comfortable environments, while theFood Group has prioritized the safety and peace of mind of
our customers. Drawing on the characteristics of each typeof business, we answer the diversifying needs of society.

Ever since Duskin embarked on its journey, we have worked
to meet the expectations of society, sharing and implementing
our management philosophy with the goal of doing our part forsustainable development. We will continue to address
sustainability issues and boost corporate value.

GOOD HEALTH
AND WELL-BEING

DECENT WORKAND ECONOMICGROWTH

Direct Selling Group

Our contribution to achieving the SDGs

HygieneWork-life management

Senior support

We help create hygienic andcomfortable environments bydelivering hygiene and cleanlinesssolutions to our customers in supportof their lifestyle and business
operations. We are rebranding ourcorporate image from simply
a company engaged in cleaning
services to a company forging healthy
environments in a broader sense,
under the banner of “Creating Healthy
Environments.” One such initiative
focuses on hygiene management at
events and schools.

As people’
people’ss life and work styles arediversifying, there is a growing needfor spending a more fulfilling time athome and for greater work andhousekeeping efficiency. To help
support the daily lives of workers andtheir families, we develop highvalue-added products and services,
including home cleaning and helper
services as well as professional
cleaning services.

We offer rental of assisted-living
products as well as senior careservices that cater to the diverse
needs of elderly people. We also
provide finely tuned in-home careservices that assist the daily lives ofseniors and fall outside the coverageof Japan’ s long-term care insurance
system, as well as services for active
seniors.

Creating shared value(CSV)

Economic
value

Social value

Environmental
value

GovernanceFood Group
Sustainable Development Goals (SDGs)
The Sustainable Development Goals were adopted at the United Nations
Sustainable Development Summit in September 2015, with a view to achieving
them by the year 2030. The central promise of the SDGs is “Leave no one behind.”
NO POVERTY

27

ZERO HUNGERGOOD HEALTH
AND WELL-BEINGQUALITYEDUCATIONGENDEREQUALITY

CLEAN WATER
AND SANITATIONAFFORDABLE AND
CLEAN ENERGYDECENT WORKAND ECONOMICGROWTH

INDUSTRY,INNOVATION AND
INFRASTRUCTURE

REDUCEDINEQUALITIESSUSTAINABLE
CITIES ANDCOMMUNITIESRESPONSIBLE
CONSUMPTION AND
PRODUCTION

CLIMATE ACTION

LIFE BELOW
WATER

LIFE ON LANDPEACE, JUSTICEAND STRONG
INSTITUTIONSPARTNERSHIPSFOR THE GOALS

To deliver good food and good fun to our customers, now more than ever before wework to continuously improve our regular products, as well as forming partnerships
and collaborative projects with other companies.
In addition, we are creating hygiene-conscious shops by adopting semi-self-service
cash registers and other measures. We are also taking steps to standardize delivery
and online ordering services.

28

A diverse and inclusive workplace

Social Value
Duskin strives for a workplace where each and every
employee works with a sense of purpose andenthusiasm. Besides actively hiring a diverse workforce,
we continue to build a work environment that encourages
the healthy development of every employee’ s potential.
Additionally, we support a variety of activities focused on
forging bonds between people and building partnerships
with local communities.

GOOD HEALTH
AND WELL-BEINGQUALITYEDUCATIONGENDEREQUALITYDECENT WORKAND ECONOMICGROWTHSUSTAINABLE
CITIES ANDCOMMUNITIESCreating a more fulfilling
workplace and one thatembraces diversity

Increase the percentage ofwomen in managerial positions
to at least 13%

At Duskin, diversity means nurturing
a work climate where employees
respect each other regardless ofgender, age, nationality or careerbackground.
Our work environment encourages
every employee to realize his or her
full potential. We meet the challenges Women in managerial positions(Number in parenthesis)of a changing business environment
and increasingly diverse customer
needs by constantly creating new(47)
As of March 31, 2023, Duskin Co., Ltd. only
value and excellence.

Employees with disabilities

2.8%(Number in parenthesis)

13.1%

Work-style reform and health-focused management

Supporting local schools and education

It is important for us that our employees are healthy and able to balance work and family life. Therefore,
in order to create a positive workplace environment, we are implementing various measures with the goalof limiting annual working hours per capita to no more than 1,800 hours and having 100% of our full-time
employees, including men, take childcare leave.
Moreover, Duskin was recognized as a company that supports its employees’ childcare by receiving the“Kurumin” certification from the Ministry of Health, Labour and Welfare for the second time in February
2023. The company is constantly striving to raise awareness and improve the work environment for all
employees to achieve a healthy work-life balance.

Since 2000, Duskin has supported school education. In
collaboration with school teachers, we carry out research on how
to use the school cleaning period to develop the abilities ofchildren. The results of this research are presented at feedback
seminars held several times a year for the benefit of teaching
staff. In addition, our employees visit local elementary schools topresent lessons to children on the importance of cleaning.

In 2023, for the seventh year in a row, Duskin wascertified as a Health & Productivity Management
Organization under a certification programadministered by the Ministry of Economy, Tradeand Industry (METI) and Nippon Kenko Kaigi.
It was also the fifth time for Duskin to make it into
the top “White 500.” In cooperation with the healthinsurance society and the labor union, we
maintain and improve the health of our employees
and their families.

(62)

As of June 1, 2022, Duskin Co., Ltd. only

Together with communities

Building a work environment that harmonizes work and home life

Health and productivity management
recognized among the “White 500”

Hire more people withdisabilities and retain them

Number of participating schools

3,905

over 11 years

As of March 31, 2023

Three Duskin facilities earn the
WELL Health-Safety Rating
Duskin Health-focused Management

For Happiness of Employees

In November 2022, Duskin earned the WELL Health-Safety
Rating for three of its facilities: Duskin headquarters building,
Duskin Museum (Duskin’s corporate museum) and Duskin
School (training center). This is a third-party verified
international rating that assesses people’s well-being andhealthy built environments. Based on the knowledge gained
from this recognition, Duskin will work towards further
development of products, services and initiatives beneficial toits customers and in this way give back to society.

Duskin headquarters building

We at Duskin will encourage and help employees and their families tomaintain and improve their well-being to lead their lives to their fullest
potential as reflected in the philosophy of Prayerful Management. We
hereby declare our commitment to health-focused management,
through which we will support the health of our employees and thesound development of the company to sow the seeds of joy in society.
Duskin Museum

29

Duskin School

30

Environmental Value
One way Duskin contributes to creating a sustainable
society is by applying the 3R’s (Reduce, Reuse,
Recycle) plus Renewable over the entire productlifecycle. We also work hard on finding solutions toenvironmental issues to contribute to building
a decarbonized society that is in harmony with natureand has a small environmental footprint.

Building a recycling-oriented society
The cleaning tools rental systems that Duskin has successfully popularized in Japan value things basedon a “reuse, share, reduce waste and disposal” business approach. Along with an effort to make effective
use of limited resources, we promote environmentally conscious business operations.

Reuse of mop and mat products
Used mops and mats are collected from customers and 97.3% of the collected items are processed in
the laundry plants and reused.
Duskin’ s reuse and recycling system
Customer

AFFORDABLE AND
CLEAN ENERGYRESPONSIBLE
CONSUMPTION
AND PRODUCTION

Duskin

CLIMATE ACTION

PlantsCollection rate of mops
and mats

LIFE BELOW
WATER

100 %

*

(considering the number ofcollections as 100)

Duskin works on contributing to building a more sustainable society, bybalancing environmental conservation with operating a business.

Helping build a recycling-oriented society

Achieving a decarbonized society

Reduce waste; use resources efficiently

Take action on climate change● Prioritize the use of recycling-oriented rental systems● Reduce CO2 emissions● Reduce food waste and recycle discarded food

● Increase use of renewable energy

Delivering approx.
135 million mops
and mats annuallyrental system

Recycled

Approx.

Mops and mats that are no longer
usable are reutilized as fuel atcement manufacturing plants.

3.38

Duskin’ s

Delivered

Cement manufacturing plants

Sales offices

Collected

Environmental policy

Utilized
effectively

million pieces are
utilized annually.
Plants(45 plants nationwide)

ReutilizedNew

97.3% 2.7%

Collected

Reutilized as industrial-use
mops and mats
As of March 31, 2023

* Excluding mops and mats that were lost at the customer’
customer’ss home or cannot be collected for any other similar reason.

● Promote the 3R’s and renewable methods for plastic
container packaging

Reducing container and packaging plastic

Reducing environmental burden

Achieving harmony between people and nature

Achieve intermittent improvements using
environmental management systems (EMS)● Develop environmentally friendly products and services● Practice environmental management based on improving
compliance with ISO14001 and similar standards● Promote personnel training based onConserve water resources andbiological diversity

Duskin implements methods that make effective use of resources and reduce environmental burden
throughout the entire lifecycle of the plastic containers and packaging that we use.
1

● Promote recycling of water used to wash cleaningproducts and conserve water quality

3

Reduce the amount of plastic used forcontainers by making containers
thinner and lighter and by condensing
contents to make containers smaller● Promote ecosystem conservation● Practice chemical substance management andenvironmental education

Reducepollution prevention

RecycleActively incorporate recycled resin andsimilar materials into plastic containersand develop easy-to-recycle containers
Long term

Medium term

2

Environmental goals

Duskin has set forth Duskin Green Target 2030, a set of company
environmental management goals through 2030.

Reuse

4

Develop refills and replacements sothat containers can be used repeatedly
Difficulty●●

Helping build a recycling-oriented society

Achieving a decarbonized society

2030 targets

2030 targets

Reduce food waste by 50% (compared to 2000)

Reduce fossil fuel-derived single-use plastics by 25%●●(compared to 2020)●

31

Recycle 60% of plastic containers and packaging●

Renewable energy use rate of 50%

Reduce CO2 emissions across the Duskin Group
locations by 46% (compared to 2013)
Reduce CO2 emissions from the entire supply chain(Scope 3) by 26%

Renewable
Shift from fossil-fuel derived plastic toplastic derived from plants and otherrenewable raw materials

Duskin invests in R Plus Japan, Ltd.
Duskin entered the used plastic resource recycling business by becoming an investor in R Plus
Japan, Ltd., a joint capital venture launched in June 2020. Prompted by the need to respond to
the globally recognized problem of plastic waste in the ocean, the new business enables Duskin
to both fulfill its corporate social responsibility and contribute to the government’s resource
circulation strategy for plastics.

32

Mister Donut’ s initiatives

Promoting low-emission vehicles

At Mister Donut, we are proactively addressing environmental preservation through the so-called
Eco-frien-DOUGH-ly activities under the following themes: energy saving, resource conservation,
waste reduction and recycling.

Duskin is expanding its use of hybrid and other low-emission vehicles, certified
for their environmental performance. Consideration is also given to safety,
which is why we are proactively equipping service cars with automatic braking.

Reducing the amount of plastic usedUse

ceramic andglass

Duskin endorses the TCFD

Encourage

Introduce eco-friendly

reusable
shopping bags

bio-based
straws *2

drinkware*1

for donuts takeout*3

Duskin has endorsed the Task Force on Climate-related Financial Disclosures(TCFD) established by the Financial Stability Board (FSB). Along withanalyzing the risks and opportunities posed by climate change, we will properly
disclose climate change-related information and contribute to building
a sustainable society.

Adopting solar power generation systems*1

Provided for customers dining in-store (except for certain shops)*2

Resin straws made partially from biomass*3

Paid plastic shopping bags are also available.

Food recycling activities
Donut recycling

Donut cooking oil recycling

Mister Donut has been working on reducing foodwaste as much as possible by reinforcing its
management controls through the use of
production schedules and disposal checklists.
The donuts that are still left over after shop hours
are recycled as animal feed.

We recycle old donut cooking oil for use mainly
as industrial material and liquid detergent.
Some oil is also reused as boiler fuel at Duskinplants or is reprocessed into animal feed.
Thanks to all these endeavors, Duskin recycles
100% of its used donut cooking oil.

Osaka Central Plant roof

Boiler fuelIndustrial materials(including materials
for liquid detergents)

49.1%

Duskin’ s company-owned offices strive to reduce fossil fuel derived energy byusing renewable energy. Our training facility, the Duskin School, has solar
power generation panels installed on some of the building’ s glass walls. The
Osaka Central Plant has installed a solar power generation system with about
350 panels that generate up to 100 kWh of power.

32.2%
Animal feed

18.7%
As of March 31, 2023

Taking action on climate change
Adopting carbon-neutral LNG (CNL)
Since April 2021, the Duskin Tokyo Tama Central Plant has been using carbon-neutral liquefied
natural gas (CNL), which is not considered a source of global CO2 emissions. We are working on
introducing CNL to our other plants in the future.

Food Group shop efforts to reduce CO2 emissions
At Mister Donut shops and other Food Group shops and restaurants, our goal
is to reduce CO2 emissions while also maintaining a pleasant space for ourcustomers. Our energy-saving initiatives to minimize the environmental burden
include reviews of air conditioner temperature settings and lighting
requirements as well as reviews of daily shop operation, such as diligently
shutting off lights in the back area and monitoring basic utility usage, but also
installation of LED lighting and energy-saving equipment.

LED lighting installed at a Mister Donut shop

Conservation of water resources and biological diversity
Conservation and effective use ofwater resources

Nature conservation initiatives

Large amounts of water are used in the laundry process ofmops and mats. We continue to receive third-party guarantees
for our efforts to control and reduce water intake based onstandard usage during processing. Wastewater is treated at
our plants under the supervision of an in-house license holder.
The water is then discharged based on our internal criteria thatare stricter than the imposed legal limits.

As part of Duskin’s commitment to the conservation of
ecosystems, we set up 42 mats on the trails of Hakusan
National Park. Our highly durable mats, excellent incollecting earth and sand, prevent seeds of non-nativeplants from being carried in by hikers on the soles of
their boots.

Our goal is to expand CNL use and further enhance
its benefits within the company through the Carbon
Neutral LNG Buyers Alliance, established by 15companies, including Duskin, together with Tokyo
Gas Co., Ltd.
Wastewater treatment facility

33

Photo courtesy of the Association forConservation of Circum-Hakusan Area

34

Compliance and intellectual property

Corporate Value
To meet the expectations of our stakeholders and toachieve sustained growth while enhancing our corporate
value in the medium- and long-term, Duskin has madecorporate governance a key priority of management.
Maintaining compliance guides all of our corporate
activities and ensures that we keep focused oncontinuously improving our corporate value.

Compliance at Duskin

Protecting intellectual property

At Duskin, compliance means always striving to put ourselves in theplace of others and acting accordingly. With that in mind, we establishedthe Duskin Code of Conduct to ensure that Duskin conducts business ina socially responsible and reliable manner. Everyone at Duskin abides
by the code of conduct in all daily business activities.

Protecting intellectual property is vital to every
business and Duskin makes every effort toacquire rights in step with our businessdevelopment. When Duskin discovers thata third-party has violated our intellectual property
rights, we take appropriate action based on therelevant laws and regulations.

Duskin Code of Conduct
PEACE, JUSTICEAND STRONG
INSTITUTIONSPARTNERSHIPSFOR THE GOALS

Aiming to be a trustworthy
and reliable company

Number of intellectual property rights heldby Duskin
Domestic

Overseas

136
68
3
361

5
15
0
238

PatentDesignFive key characteristics of corporate governanceRatio of Outside
Directors on the
Board of Directors

33

Board of Directors
attendance rate

100

Women are essential to our growth asa business and Duskin therefore strives tooffer greater opportunities for all working
women. These opportunities include
appointing more female Directors toincrease board diversity.

As of March 31, 2023

Providing products and services thatembrace the needs of our customers
Duskin regularly hosts “fan meetings” at various
locations around Japan so that we can hear fromour customers directly. The meetings provide
opportunities for headquarters and regional staff
from each business group, franchise owners andeven our chairman to directly hear the feedback
and needs of our customers, contributing tobetter products and services.

Building a structure that allows Board members tocomprehensively deliberate on important matters
The Operating Officer System expedites the execution of company
business by delegating decision-making authority for matters concerninga particular division to the officer in charge of that division. This way, we
enabled the Board of Directors to focus on deliberating on important
agenda items and on supervising the execution of company business.

Company information sessions forindividual investors

Product and service development policy
information sessions for suppliers

To prevent the spread of the coronavirus, we have switchedfrom in-person information sessions to sessions streamed
live online. We have also introduced on-demand streaming
as a way to further reduce the risk of infection and provide
opportunities for even more individual investors to viewcompany information sessions.

To strengthen partnership with our suppliers, we share ourquality guidelines and compliance standards as well as
business plan (for example, product and service
development policy, purchasing policy) information withthem. This year, information sessions were presented
online via on-demand streaming.

Total numberof viewers

10,123
From April 2022 to March 2023

35

Trademark%All Directors, including Outside Directors, areexpected to attend every Board of Directors
meeting and actively engage in discussions on
managing and executing company business.

%

Utility model

Stakeholder engagement

In order to ensure objective and transparent
appointments and evaluations of the Boardof Directors members, Duskin establishedthe Directors Evaluation Committee.
Composed only of independent directors,
the Committee functions as an advisoryboard to the Board of Directors.

%

Ratio of women on the
Board of Directors

33

Establishment of a Directors
Evaluation Committee

Three of the nineboard members are
Outside Directors.

1. We always think of customers in everything we do.
2. We observe the law in all that we do.
3. We are ethical in all our actions.
4. We take pride in everything we do.

Number ofparticipating companies

203
From April 2022 to March 2023

36

Corporate Information
Name
Head Office
Representative

History

Duskin Co., Ltd.

Dateestablished1-33 Toyotsu-cho, Suita-shi, Osaka 564-0051
Hiroyuki Okubo

February 4, 1963

Customer-levelsales*1

Capitalstock

11.3 billion yen

Number of
employees

Sales

Consolidated: 170.4 billion yen (FY2022)
Duskin Co., Ltd. only: 138.5 billion yen (FY2022)

411.7 billion yen (FY2022)
Consolidated: 3,739
Duskin Co., Ltd. only: 1,989
As of March 31, 2023

Board Directors and Operating Officers
Board Director andChairman

Teruji Yamamura

Board Director andOperating Officer

Shinichiro Ueno

Representative Director
President and CEO

Hiroyuki Okubo

Outside Board
Directors

Board Directors and
COOs

Kazushi Sumimoto
Tetsuya Wada

Nobuko Sekiguchi
Yukiko Tsujimoto
Fumi Musashi

Board Director
and CFO

Naoto Miyata

Audit andSupervisory Board
Members

Hideyuki Naito
Takashi Yoshida

Outside Audit andSupervisory Board
Members

Sachiko Kawanishi
Kyoichiro Arakawa
Hidekazu Saruki

Operating Officers
Seishi Nemoto
Keiichi Emura
Keishi Morita
Kazumi Mori
Eiji Hirano

Tetsuji Daikuhara
Kenji Iida
Hideyuki KanohKoji Tsukamoto

As of June 23, 2023

Organization
General Meeting of
Shareholders

Audit andSupervisory Board

FY2022

170.4
Quality Assurance &Risk Managementbillion yen

Human Resources

Shared Services Center

General Affairs

Accounting

Secretariat

Legal Affairs &Corporate ComplianceCorporate Administration Group

Production & Logistics

Public Relations

Equity method affiliates
NAC Co., Ltd.
Duskin Serve Taiwan Co., Ltd.
Mister Donut Taiwan Co., Ltd.

158.6

159.1

111.2

110.7

110.3

153.7
104.7

163.2
106.4

170.4
107.7

100
50

37.6

35.4

36.2

36.5

43.8

12.1

12.5

12.4

12.4

12.9

13.8

2018

2019

2020

2021

2022

2023

Food Group

Other Businesses

Consolidated operating profit

billion yen

(%)

12
9

7.9

7.5

6
3
0

4.7

5.0

2018

2019

9.8
6.5
4.1
2020

Operating profit

Food Business Development
As of May 1, 2023

Food Group107.3 billion yen

26.1%

Sales of Home Duskin products launched throughout Japan.

1969 Aug.

Full membership in International Franchise Association (IFA) given to
Duskin, in a first for a Japanese company.

1971 Jan.

ServiceMaster business launched.

Apr.

Mister Donut business launched. First shop opens in Minoh, Osaka.

JulyBusiness renting industrial wiper cloth reutilizing scrapped Home Duskin
cloths launched.

1976 Nov.

Cosmetics sales business (now called Health & Beauty) launched througha tie-up with AGA Co., Ltd.

1977 Apr.

Pest control business (now called Terminix) launched.

1978 Jan.

Mat manufacturing plant (now operated by Ono Duskin Co., Ltd.) opens.

Oct.

Comprehensive rental business renting daily commodities (now called
Rent-All) launched.

Dec.

Uniform rental business (now called Uniform Service) launched.

1982 July

Management service of medical institutions (now operated by Duskin
Healthcare Co., Ltd.) launched.

1989 July

Merry Maids business launched.

Sept. Ever Fresh Hakodate Co., Ltd. established.
1993 Oct.

New franchise system, Duskin Serve 100 launched.

1994 Dec.

Dust Control business launched in Taiwan.

1999 Feb.

Katsu & Katsu business launched.

Apr.

Catering business (now called Drink Service) launched.

Nov.

TruGreen business (now rebranded as Total Green) launched.

2000 June

Home Instead Senior Care business (now rebranded as Duskin
Life Care) launched.

2003 Apr.

Quality Assurance Committee (now called Sustainability Committee)
initiated for the purpose of establishing quality assurance structure within
the company.

Apr.

Compliance Promotion Committee (now called Compliance Committee)
initiated for the purpose of building compliance structure within the company.

2004 July

Health Rent business launched.

4.6

6.1

8.6

3.0
2021

2022

12

2006 May

9
6

5.1
2023

Mitsui & Co., Ltd.

Oct.

3

Operating margin

411.7 65.6%
billion yen

Sales breakdown for the Direct
Selling Group
Clean Service businesses: 64.3%
Care Service businesses: 21.0%
Other businesses: 14.7%*¹Customer-level sales are the total of sales at company-owned and subsidiary shops
and the estimated sales at franchised shops.

Mister Donut business launched in Taiwan.
Risk Management Committee initiated for the purpose of building risk
management system within the company.

Nov.

Dust Control business launched in Shanghai, China.

Dec.

Duskin stocks listed on the first section of the Tokyo Stock Exchange andthe Osaka Securities Exchange.
Note: The cash equity markets of the Tokyo Stock Exchange and the
Osaka Securities Exchange were integrated on July 16, 2013.

0

Direct Selling Group270 billion yen

FY2022Company name changed to Duskin Co., Ltd.

1967 Sept. Mop sewing plant (now operated by Wakura Duskin Co., Ltd.) opens.

15

Customer-level sales
Other Businesses
34.3 billion yen 8.3%

Suita Laundry Plant opens as our first plant for the purpose of
manufacturing dust control products.

Sept. Comprehensive capital and business alliance established with(billions of yen)
15

8.6

Oct.

48.8

Note: Business segment sales do not include intersegment sales.

FY2022

1964 June

Sani-Clean Company established.

1990 Sept. Corporate Headquarters, Duskin Pia, completed in Esaka, Osaka.

161.0

Direct Selling Group

Mister Donut Business Group
Planning & Development

Life Care Division

Health Rent Division

Rent-All Division

Health & Beauty Division

Uniform Service Division

Planning & Development
Home Repair Division

Total Green Division

Merry Maids Division

Terminix Division

ServiceMaster Division

Clean Service Division

Kyushu Regional Office

Chugoku Shikoku Regional Office

Kinki Regional Office

Tokai Hokuriku Regional Office

Sales & Operations
Minami Kanto Regional Office

Kita Kanto Regional Office

Tokyo Regional Office

Tohoku Regional Office

150

0

Food GroupFranchise Support & Development

International DivisionCorporate AccountInformation System

Continuous
Process Improvement

New Business Development

Corporate Planning

Duskin Product Higashi Kanto Co., Ltd.
Duskin Product Nishi Kanto Co., Ltd.
Duskin Product Tokai Co., Ltd.
Duskin Product Chu Shikoku Co., Ltd.
Duskin Product Kyushu Co., Ltd.
MD Food Co., Ltd.
MD Food Tohoku Co., Ltd.
MD Food Kyushu Co., Ltd.
Katsu & Katsu Co., Ltd.
Ever Fresh Hakodate Co., Ltd.
Duskin Kyoeki Co., Ltd.
Duskin Healthcare Co., Ltd.
EDIST Co., Ltd.
Duskin Hong Kong Co., Ltd.
Duskin Shanghai Co., Ltd.
Big Apple Worldwide Holdings Sdn. Bhd.

(billions of yen)200

Direct Selling Group

Hokkaido Regional OfficeSubsidiaries
Duskin Serve Hokkaido Co., Ltd.
Duskin Serve Tohoku Co., Ltd.
Duskin Serve Kita Kanto Co., Ltd.
Duskin Serve Tokai Hokuriku Co., Ltd.
Duskin Serve Kinki Co., Ltd.
Duskin Serve Chugoku Shikoku Co., Ltd.
Duskin Serve Kyushu Co., Ltd.
Duskin Towada Co., Ltd.
Duskin Utsunomiya Co., Ltd.
Duskin Ina Co., Ltd.
Duskin Echizen Co., Ltd.
Duskin Yatsushiro Co., Ltd.
Duskin Kagoshima Co., Ltd.
Duskin Okinawa Co., Ltd.
Duskin Shuttle Tokyo Co., Ltd.
Azare Products Co., Ltd.
Kyowa Cosmetics Co., Ltd.
Chugai Sangyo Co., Ltd.
Wakura Duskin Co., Ltd.
Ono Duskin Co., Ltd.
Duskin Product Hokkaido Co., Ltd.
Duskin Product Tohoku Co., Ltd.

Consolidated sales

President and CEO

Corporate Business Group

Auditing

Nov.

Note: All financial figures are in billions of yen, all amounts less than a billion are
dropped.

ChairmanStrategy Management

1963 Feb.

As of March 31, 2023

Financial Highlights

Board of Directors

37

Subsidiaries and Affiliates

As of March 31, 2023

2008 Feb.

Capital and business alliance with MOS Food Services Inc. established.

2010 Oct.

Azare Products Co., Ltd. and Kyowa Cosmetics Co., Ltd. acquired aswholly owned subsidiaries.

2014 Mar.

Chugai Sangyo Co., Ltd. acquired as a wholly owned subsidiary.

2015 Oct.

Pie Face business launched.

Oct.

Duskin Museum opens.

2016 Apr.

Home Repair business launched.

2017 Feb.

Big Apple Worldwide Holdings Sdn. Bhd. acquired as a subsidiary.

2018 Sept. Capital and business alliance with NAC Co., Ltd. established.
2019 Jan.

Katsu & Katsu Co., Ltd. established.

2021 MayEDIST Co., Ltd. acquired as a wholly owned subsidiary.

2022 Apr.

Listing on the Tokyo Stock Exchange changed from the first section to thePrime Market following the Corporate Governance Code revision.

38