The futureup closeWORLD QUALITY REPORT
15th Edition 2023-24

FRANCE
Adopting a macro lens to view
QE’s evolution?

The French regional pull-out in last year’s World Quality Reporthighlighted the region’s position as ‘positive and progressive’;and in 2023, it still holds true. But with major adoption of
Artificial Intelligence (AI) and Generative AI trends in recenttimes, organizations have moved past thinking about testing,quality, and IT in silos. The goal is now to better integrate andscale their usage. Consequently, the conversation has shifted
towards efficiency, the business value of testing, and agility thatmay provide a quick return on investment in quality.

Bird’s-eye view
Over the years, a strong understanding of testing and quality
has led France to adopt a more holistic view on quality
within the global IT landscape. We are witnessing a greater
integration between IT, testing, and business than everbefore. This will keep getting better as CIOs are increasingly
prioritizing the business value and efficiency of testing overwhat and how testing is done.
While business value and cost are important factors guiding
key decisions related to quality and testing, the KPIs at play1

include reducing defects and enhancing user experience. This
speaks volumes about the impact of user feedback and whyorganizations need to pay close attention to it.

Agile is the way to be
It can be argued that advocating for an agile work approach
could expedite the return on investments made byorganizations. However, agility also means teams aligningunder a common goal, where quality becomes a shared
responsibility for all. This is contrary to the country’s usual
siloed approach, as historically France has, “Developers
working on one side, business analysts working on another,and testers on the third.”
To guarantee cooperation between all stakeholders, andstimulate a proactive exchange of expertise and knowledge,organizations have started employing a Business-DrivenDevelopment (BDD) approach. Employing BDD as a tool
enables developers and testers to identify the correct tests
that will achieve desired business outcomes.
While this has opened gateways to harness automation
capabilities, today, most organizations treat automation
as a distinct function from BDD. Exceptions are those whohave already attained a level of maturity, and can seamlessly
integrate BDD and automation from the onset. An agile
culture is the best way to achieve this seamless integration,and as far as we have seen, France still has a few miles to coveron that front.

AI that tests well
However, a trend that France is swiftly embracing is theadoption of AI and Generative AI (Gen AI). AI has emerged as amultifaceted force – a tool, a trend, and an evolutionary

wave. French organizations are increasingly directing theirattention toward exploring its potential to enhance process
efficiency and boost team productivity. What remains to be
seen in France is not merely the utilization of AI and Gen AI fororganizational benefits, but rather its role as an assistive tool,
when fed with the right keywords as prompts.

the Covid-19 virus unveiled vulnerabilities across different
industries, it’s safe to say, “There will always be a way todeliver more value”.
France looks forward to perfecting it.

Even so, while the market is still debating the pros and cons ofAI in the long run, current trends strongly suggest that it will
enhance the capabilities of quality engineers at every stage ofQuality Engineering (QE).

What’s next for France?
As the country progresses in mastering the shift-leftapproach, there is an emerging expectation that it will also
excel in the Shift-Right approach, embracing the potential
benefits offered by Site Reliability Engineering (SRE).
Although SRE is heralded as a highly intriguing topic, it has not
become a core competency yet.
Sustainability remains a topic of global concern, and its
integration in testing is at the nascent stage in the region.
Our research shows that while most organizations areincorporating sustainability into every facet of their decisionmaking and operations, they often do so primarily to drive
business growth rather than out of a genuine commitment tothe cause.
2023 is all about efficiency in the French industry, witheach organization striving to adopt a holistic view of quality
engineering, positioning itself as a leader in its sector. After

Download the World Quality Reportwww.worldqualityreport.com
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Régis Curien
Head of Quality Engineering & Testing,
Sogeti France

Survey Watch

73%

Organizations are using AI to drive
higher productivity

63%

Organizations have used AI for
self-healing and test execution

86%

Organizations’ automation test
suites are integrated into theirdelivery pipelines

85%

Organizations believe QE cancontribute to their sustainability

96%

QE associates are agile-aligned inorganizations

Contact OpenText
If you desire more information about testing tools,
please contact:
Monica Garcia Manzanares
Global Campaign Manager, OpenText
mgarciamanza@opentext.com

Eric Lemerle
Advanced Solution Manager, Head of Quality
Engineering & Testing, Sogeti FS France

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