The futureup closeWORLD QUALITY REPORT
15th Edition 2023-24

BENELUX
Quality Engineering and Testingin Benelux: At the cusp of change

Last year, across Benelux (Belgium, the Netherlands, andLuxembourg), we witnessed considerable growth in theadoption of automation in testing. The trend continues thisyear with stronger demand to automate testing activities
as part of the overall automation of CI/CD pipelines. A
constraining factor, however, is the availability of specialized
resources and manpower to implement automation in testing.
We also see that many organizations are taking the initiative
to increase their test automation maturity. Whereas in thepast, test automation was implemented in isolated teams,
there is now a clear trend toward organization-wide test
automation solutions. This is done to achieve more robust,
maintainable test automation solutions that can be scaled
across the organization.
Over the previous years, there has been a trend ofdecentralization of testing. Especially because of theintroduction of agile software development, testing
was increasingly organized at the team level. There is,1

however, a growing need to ensure that sufficient testing
expertise is available across the teams. This is true for core
test analysis expertise, especially for test automation andnon-functional testing.
Major ERP initiatives, and especially the move to SAP S/4
HANA, drive the need for business assurance as organizations
want to ensure that core business processes are covered bytesting. The way that testing is organized differs based on theorganization size and industries they are part of. For larger
global organizations, quality is integrated mostly internallyas part of the whole SAP migration program. For mid-marketcustomers, especially in the Netherlands, there is a bigger
appetite to get third parties for testing, which brings in more
independence, flexibility, and expertise.
The focus has also shifted from finding individual anomalies
to assuring the continuity of end-to-end business processes.
Organizations are looking for continuous quality feedback
as part of the ongoing change that has become inherent toIT operations.
“If testing is done to find bugs, it’s probably not worth theinvestments” is the new direction in boardroom discussions
when it comes to setting up a Quality Engineering and Testing(QET) ecosystem. The story about QET that resonates thebest with clients, is one that has business assurance andcontinuity at the heart of its narrative. It emphasizes theassurance of business continuity for their complex anddynamic IT landscape and how we can insulate them fromthe significant business impact caused by changes in data. It’s
about building ‘feedback machines’ to provide operational
and tactical feedback and help businesses make informed andactionable decisions to ensure overall business continuity.

Gen AI is making inroads in thequality ecosystemOverall, there is a strong appetite and curiosity for Gen AI,
but the question of ‘how it will work for us’ largely remains
unanswered. Many organizations are looking into potential
use cases to leverage the power of this emerging technology.
The scarcity of expert resources is, however, a factor that
affects its adaptability and wider execution.
AI is disruptive and will continue to be so. It is now increasingly
being used as a promoter to attract skilled people who want
to work with organizations that are smartly leveraging AI inall that they do. ChatGPT, for instance, is increasingly being
used as an ‘extra team member’ within the larger team, but
the safety concerns and the need to safeguard sensitive
information remain a big concern for the organizations.
In conclusion, we can safely say quality engineering andtesting within Benelux is at the cusp of change. These
countries are seeing a shift from being problem solvers andvalue providers for the IT function to enabling agility andincreased business responsiveness across organizations.

Download the World Quality Reportwww.worldqualityreport.com
or Scan the QR code
Olivier Vandekerkhove
Vice President, Head of Sogeti Belgium
Bart VanParys
Leader Quality Engineering & Testing,
Sogeti Belgium
Wouter Ruigrok
SME, Agile Quality Improvement,
Sogeti Netherlands

Survey Watch

66%

Organizations believe that AI systems
are going to help optimize test scopeand increase velocity

60%

Organizations cite ‘Reducing live
defects’ as the topmost benefit
of automation

60%

Organizations drive business outcomesby building capabilities aligned withcustomer needs

28%of organizations are in the planning(pre-pilot) stage to use advance
automation solutions like LowCode/No Code or AI-based
Automation Frameworks

Marco van Winsen
Head of Quality Engineering & Testing,
Sogeti Netherlands
Contact OpenText
If you desire more information about testing tools,
please contact:
Monica Garcia Manzanares
Global Campaign Manager, OpenText
mgarciamanza@opentext.com

I N A S S OCI AT ION WI T H :2