The futureup closeWORLD QUALITY REPORT
15th Edition 2023-24

What’s trending? Digitalization!

GERMANY
A bird’s-eye view of tomorrow

The German industry has always been synonymous with precision,engineering excellence, and innovation in the form of cuttingedge research and development. Discipline and commitment
to perfection is an art form Germany mastered a long time ago.
However, with the growing popularity of Artificial Intelligence(AI) and Generative AI (Gen AI), the next challenge on the horizon
is its end-to-end assimilation in business processes.
Sustainability is also emerging as a focus area and the efficiencyof IT systems is being regarded as the gateway for making
systems greener and more energy efficient. But the way we see
it, lots of companies are still running underutilized server farms
instead of virtual private clouds, indicating that the adoptionof Agile still has a long way to go. Some organizations are also
struggling to define what ‘Going Green’ would mean for theirprivacy and security. Yet this only serves as encouragement forGermany to explore a world of possibilities and redefine what
innovation is.

Demand for digitalization continues to maintain thesame momentum as witnessed last year, even though theregulations and data policies don’t exactly match the paceof IT development. The European Union has so far adopted
a cautious and hesitant stance on AI and Gen AI due tothe ethical implications and potential security issues that
accompany them.
On the other hand, in the public sector, we see extensive
efforts being made to transition to more agile ways ofworking. Some of the major challenges in this space partly
stem from redundant laws and further, from the immense
scale of public sector business and other aspects of theeconomy that hinder this transition. The solution to the latterissue can be a centralized digital infrastructure.
Overall, we think the banking and insurance industry has
been making headway in adopting newer technologies andtransitioning their business needs to IT. But the ratio ofsmaller companies transitioning to IT for business processes,
to larger companies appears to be skewed. However,in terms of transitioning to IT for business processes,
the ratio of smaller to larger companies appears to besignificantly skewed.

German engineering: The pinnacleof automotive quality
One of Germany’s prime sectors is the automotive industry,where we see different participants of the sector movetowards DevOps and Agile. However, it’s a slow move towards
end-to-end adoption of an agile mindset and technologies.

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It’s a journey that requires even the biggest names in theGerman automotive industry to break down the silos thathave worked well in the past years and usher in a new
era that matches the efficiency of IT with their unparalleledexpertise in manufacturing. While following a more businessdriven continuous improvement process is on the cards,
an often-employed strategy for achieving success involves
refining something that has already proven to be effective.
This is often the path taken by winners and, in this case,Germany!

gaps in quality engineering and push forward through theuncertainty of the long-term effects of AI. However, we seea lag in agile transformations, which will impact its ability tokeep up with a rapidly evolving work environment and theglobal economy. Opening itself up to broader possibilities andredirecting focus on DevOps and an agile mindset can define
successful change for Germany.

Quality is key
Despite a certain degree of reluctance towards embracing AI,
every sector is excited about the possibilities that using
AI or Gen AI creates. According to the WQR 2023 Survey,
nearly 70% of German companies rate ‘speed’ as the top
quality outcome they are utilizing AI to drive, with higher
productivity being a close second, and finding defects
being the lowest. But to optimize performance using AI,
companies need to establish a strong community of agile
T-shaped members – Quality Assurance engineers, testers– both functional and non-functional, and especially quality
engineers who maintain a bird’s-eye view of technology
as well as business needs. Although newer companies areembracing the trend and focusing on the automation ofbusiness processes, most companies are still working throughsetting up end-to-end test automation and understanding
the need for Site Reliability Engineering.

Survey Watch

100%

Organizations agreed that AI systems
are going to help optimize andincrease velocity

64%

Organizations are conducting pilots
to use advance automation solutions
like Low Code/ No Code or AI based
automation frameworks

27%

Organizations still provisionneeded test data manually

27%

Organizations are currently using
advance automation solutions like
Low Code/ No Code or AI based
automation frameworks

Driving towards the future
Germany is on the path of combining its world-renowned
focus on efficiency with modern AI-powered ways ofworking. Backed by a growing focus on quality testing, it isutilizing its strength in calculated decision-making to identify

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Contact OpenText
If you desire more information about testing tools,
please contact:

Marcus Seyfert
Portfolio Director, Quality Engineering & Testing,
Capgemini Germany

Monica Garcia Manzanares
Global Campaign Manager, OpenText
mgarciamanza@opentext.com

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