PRODUCTS

WARRANTYPERIOD

Permobil M3 Corpus, F3 Corpus, M300 Corpus
HD, K300 Ps Jr, M300 Ps Jr, M1, Explorer Mini

1 year limited

Permobil M5 Corpus, F5 Corpus, F5 Corpus VS,M Corpus VS, X850 Corpus 3G, K450 MX, Koala

2 years limited

Permobil parts

3 months

Batteries (PWC) - On-chair / Off-chair

1 year limited

TiLite ZR Series 2, ZRA Series 2, TR3, TRA, 2GX

7 years limited

TiLite CR1, Aero Z, Aero T, Aero X, Twist, Pilot

5 years limited

TiLite parts and accessories

1 year limited

Progeo Joker, Joker Carbon, Duke, Noir 2.0, Ego,
Ego Carbon, Tekna Advance, Exelle Vario,
Easy Tilt

5 years limited

Progeo parts and accessories

1 year limited

Panthera X, U3 Light, U3, S3 Family, S3 Swing
Family, Micro 3, Bambino 3

5 years limited

Panthera parts and accessories

1 year limited

ROHO MOSAIC, AirLITE, LTV cushions; PRODIGY
Mattress Overlay system or section

1 year limited

ROHO SOFFLEX 2 Mattress Overlay system orsection

18 months limited

ROHO Single Compartment, Dual Compartment,
ENHANCER, Hybrid Elite, Shower/Commode,Toilet Seat, MINI-MAX, PACK-IT cushions; DRY
FLOATATION Mattress Overlay and BariatricOverlay system or section; RECLINER system

2 years limited

ROHO QUADTRO SELECT, Contour SELECT,Hybrid Select cushions

3 years limited

ROHO cushion covers

6 months limited

ROHO Agility backrest - Shell and hardware

5 years limited

ROHO Agility backrest - Cover, foam pad, foam
insert, lumbar support pad and air insert

18 months limited

Comfort Company cushions and backs

1 year limited

Comfort Company cushion and back covers

6 months limited

BodiLink accessories

Lifetime limited

SmartDrive - Materials and workmanship

2 years limited

Rolapal - Dreamline Seating, Splash, Snooza

18 months

Bodypoint - Full product range

1 year limited

mo-Vis - Full product range

2 years

Freewheel

1 year limited

Spinergy

1 yearPermobil Australia Pty Limited (“Permobil”) warrants thelisted Permobil products to be free from defects in material
and workmanship, for the period listed next to the relevant
product, under proper use, care and service according to theuser’s manual and instructions accompanying the product(“Ordinary Conditions of Use”) with the following exceptions:(1) any supplied batteries are not warranted by Permobil(but may be covered by a separate warranty provided by thebattery manufacturer); and (2) the express warranty set forth
herein (“the Warranty”) is subject to all terms set out below(“Terms”):
COMMENCEMENT OF WARRANTY PERIODThe Warranty shall begin on the date the product is firstdelivered to the customer, or on the expiry of forty (40)days from the date the product is shipped to the Dealer byPermobil, whichever comes first.
CONDITIONS OF WARRANTY
To make a claim under the Warranty, customers should
contact the authorised Dealer from whom the product waspurchased. If the product is assessed as potentially having a
defect in material or workmanship covered by the Warranty,
the Dealer will obtain a return authorisation (RGA) number
from Permobil and will provide instructions to the customer
for the product to be shipped to a service centre designatedby Permobil.
If you do not receive satisfactory warranty service or cannot
contact the authorised Dealer to make the Warranty claim,
please contact Permobil (Phone: 1300 845 483, Email: info.
au@permobil.com, Postal Address: 8 Viewbrook Close, SevenHills NSW 2147). Do not return products to Permobil without
Permobil’s prior written consent. Returns must be shippedwith freight pre-paid. Permobil recommends that you insure
the product for its full replacement cost when shipping. You
will bear all the expenses of claiming under the Warranty. If
your claim is successful, then you may claim back any out ofpocket expenses incurred.

AUSTRALIAN CONSUMER LAW
Our goods come with guarantees that cannot be excluded
under the Australian Consumer Law. You are entitled to areplacement or refund for a major failure and compensation
for any other reasonably foreseeable loss or damage. You arealso entitled to have the goods repaired or replaced if thegoods fail to be of acceptable quality and the failure does notamount to a major failure. What constitutes a major failure isset out in the Australian Consumer Law.
OTHER LIMITATION OF LIABILITY
Without limiting the customer’s rights or remedies under theAustralian Consumer Law and to the extent permitted by law
the following applies:
a.

b.
c.

d.

e.

No successful claim made under this Warranty will reset theWarranty period.

f.

The benefits given to you in this Warranty are in addition to
any other rights or remedies under a law in relation to theproduct to which the Warranty applies.

g.

The liability of Permobil towards Dealers is limited at theoption of Permobil to:i. the replacement of the product or the supply of anequivalent product;
ii. the repair of the product;iii. the payment of the cost of replacing the product orof acquiring an equivalent product; oriv. the payment of the costs of having the productrepaired.
Permobil’s warranty is subject to the Terms and Permobil
makes no warranty other than those set out in thisWarranty.
The Warranty towards Dealers covers parts only. Labour,service calls, shipping costs and other charges incurred
for the repair of the product are not included in theWarranty, unless specifically authorised by Permobil.
The Warranty is effective only if the product is purchasedfrom an authorised Permobil Dealer. The Warranty isavailable only to the initial purchaser of the productfrom an authorised Permobil Dealer.
The Warranty does not apply to parts experiencing“normal wear and tear”, including but not limited tocushions, pads, upholstery, tyres and tubes, brake pads,fuses, bulbs, and grips. These parts are not covered by
the Warranty except as it applies to defects in material orworkmanship of those parts.
The Warranty will be void if the original Permobil serial
number tag on the product has been removed, altered ordefaced.
To the extent permitted by law, all other warranties
whether implied or otherwise, not set out in thisWarranty are excluded and in no event shall Permobilbe liable for any indirect, incidental or consequential
damages resulting from any defect in the product. Theseh.

i.

j.

include but are not limited to any damages in the formof lost profits, loss of use, attorneys’ fees, economic
loss, personal injuries, or any other damages caused bycircumstances beyond the control of Permobil. In noevent shall damages for breach of any warranty exceed
the original cost of the product.
Being able to claim under the Warranty is contingent
upon the proper use, maintenance and care of theproduct. The Warranty will be void if the product has
been used in a manner inconsistent with the termsof the user’s manual, or warnings or instructions
accompanying the product, including but not limited toexceeding the maximum weight limit of the product, orusing the product with tie downs or locking, clamping,or other restraint systems.
The Warranty may also be void if the product has been
repaired or any part replaced with non-Permobil issued
equipment or parts, or by persons other than Permobil
or an authorised Permobil Dealer. The addition ofequipment or features to the product that are notmanufactured or recommended by Permobil could
affect the intended function of the Permobil product,
and therefore will void the Warranty.
The Warranty is only valid under Ordinary Conditionsof Use. Ordinary Conditions of Use does not cover actsof God or nature, including but not limited to terrorist
activities, war, labour disputes, water, floods, wind,tsunamis, cyclones, tornadoes, earthquake or fire,automobile accidents or extraordinary impact events,
such as dropping or crushing. Any damage caused bysuch events is not covered by the Warranty.

WARRANTY SUMMARY
Permobil Australia Pty Ltd
Address: 8 Viewbrook Close
Seven Hills NSW 2147
Phone: 1300 845 483
Email: info.au@permobil.com
Website: www.permobil.com/en-au

Permobil Australia Pty Ltd
ABN: 21086494117
Warranty Summary Permobil Aus Rev K