The futureup closeWORLD QUALITY REPORT
15th Edition 2023-24

UNITED KINGDOM
Changing the (Value) Game

In 2022, the prevailing sentiment in the United Kingdom’smarket revolved around recognizing the significance ofquality. There was a notable interest in innovation, particularly
when it came with a low cost. Now, a year later, organizations
continue to prioritize value, but their understanding ofvalue has evolved. It extends beyond cost considerations
and involves looking out for the most effective options forenhancing efficiency and security within their businesses.
The pace of change has been quite remarkable over this shortperiod. The region has made significant strides, transitioning
from mere contemplation of automation to the widespread
adoption of AI solutions and the establishment of end-to-end
automation processes. Automation has transitioned frommerely ensuring functional correctness to being seen as theguardian of quality and a catalyst for speeding up processes.
However, even though organizations have established aroutine where automation is the norm, there is still progress
to be made.

AI and Generative AI functionalities. However, data stands
as a cornerstone asset for every organization, and theassociated privacy and security concerns pose significant
challenges. These challenges are prompting organizations tocontemplate the development of their proprietary tools torival the open-market Gen-AI offerings.
This is where the role of quality checks becomes pivotal.
Through meticulous examination and the judicious reductionof stored and released information, organizations can addressthese challenges effectively.
In the UK, experts are increasingly seeing AI and, more
specifically, the Metaverse as a driving force behind theevolution towards digital core reliability. Although thistransformation might not be immediately evident in themarket, it could be due to organizations regarding their coreas whatever holds the utmost significance for them. Typically,
this is their foundational infrastructure, which guarantees
seamless operations, or their customer-facing initiatives,
which mold their reputation.
Modernizing the legacy infrastructure and technology
solutions still remains a challenge for businesses but many
forward-thinking organizations are pursuing upgrade
strategies that transcend the traditional ‘lift-and-shift’
approach. Instead, they are adopting a perspective rooted
in Quality Assurance (QA), which focuses on ‘lifting,reengineering, and then shifting’ to ensure a more robust andreliable digital core.

How is AI impacting quality?

Jack of all trades, master of success

Starting in 2023, as organizations deepen their understandingof the extensive capabilities of AI, its significance continues tosurge. With increasing awareness of its boundless potential,
there is a growing appetite among businesses to replicate

British industry has recognized the vital role played byspecialized teams of expert quality engineers who possesssound technical and domain-related knowledge, especially as
we navigate further into a technology-driven world with an1

increasing need to transition to DevOps practices. The current
global landscape demands a departure from the conventional“T-shaped testers,” and the United Kingdom is actively
responding to this demand. Organizations in the UK are now
actively seeking “comb-shaped testers” who not only keep
themselves updated on the latest technologies, domains, andtools but have also cultivated essential soft skills. This shift isin alignment with the nation’s commitment to embrace moreagile work methodologies. Nevertheless, experts
in the quality engineering field foresee a potential gap in
the market for specialists in data science within the insights
and data domain, as the full extent of AI capabilities is still
being explored.

Taking active steps to go greener
The UK has displayed commendable leadership in embracing
the sustainability trend, outpacing many other nations.
Organizations in the country have progressed beyond
merely acknowledging the importance of sustainability
and are proactively channeling their sustainability agenda
into practical implementations. As previously emphasized,
data has emerged as a pivotal asset for these organizations.
Distinguished experts in the UK have recognized thatsafeguarding data from a security perspective, througheffective quality testing, intersects with the sustainability
discourse. This is because efficient testing practices result inminimized data volumes, reduced storage requirements, andconsequently, a notable reduction in carbon footprint.

Sailing ahead!
The United Kingdom is rapidly advancing its efforts toenhance business value through the utilization of cuttingedge technology and available tools. They are maintaining
a vigilant focus on potential vulnerabilities such as data
security and cybersecurity, promising an eventful periodahead for Quality Engineers and testers, and progressing

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to a stage where quality is no longer a hindrance to a swift
time-to-market.
As the demand for predictive measures continues to rise, we
are also observing a growing popularity of Failure Mode andEffect Analysis (FMEA) and Failure Mode Effect and Cause
Analysis (FMECA) methodologies.
There is also a noticeable shift in how the UK perceives thevalue of testing for business, especially within the publicsector. Organizations are increasingly distancing themselvesfrom low-cost, no-cost tools, recognizing the necessityof a robust digital infrastructure to facilitate forthcomingtransformations.
In this global race, the UK is positioning itself ahead of manyother nations, and we eagerly anticipate the developments
they will report in the coming year!

Survey Watch

60%

Respondents consistently invest in AI
solutions to improve quality processes

54%

Respondents cited ‘Improving test
efficiency’ as a major automation benefit50%Organizations said they would lookat sustainability in QE&T in the next
12 months

77%

Respondents said 25-50% of theirorganizations have adopted QEor Scan the QR code

Contact OpenText
If you desire more information about testing tools,
please contact:

Gary Moore
Vice President & Head of Customer Success,
Sogeti UK

Monica Garcia Manzanares
Global Campaign Manager, OpenText
mgarciamanza@opentext.com

Barry Weston
Delivery Head, Quality Engineering & Testing,
Sogeti UK

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