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DISCLAIMER: Please be advised that this document serves as a sample for generating a position description
tailored to the duties required of the PAS provider(s) at an organization, and is NOT a classified position
description. This sample has not been written with Factor Level Descriptions (with 9 factor levels) as the GS0303 series is classified using the Grade Level Guide for Clerical and Assistance Work. The PAS position
may vary in job series and grade level depending on duties assigned and the complexity of the work, among
other factors. This document does not include any potential physical requirements of the position, e.g. lifting
the weight of the employee, so any physical requirements of the PAS needed by the employee(s) will need tobe incorporated. Please work with your servicing Human Resources Office and/or Operations Center to havea position description classified that will meet your organization’s needs.
Personal Services Assistant (SAMPLE)
GS-303-05*NAF will draft a position description as applicable*
Background
This position description (PD) is established to provide Personal Assistance Services as mandated by theEEOC’s regulation implementing Section 501 of the Rehabilitation Act of 1973. Federal agencies are required
to provide assistance to employees with targeted disabilities in performing basic activities of daily living suchas eating and using the restroom. Organizations choosing to use this PD must also have the assistantperforming technical work which supports the administration or operation of the programs of anorganizational unit for a minimum of 25 percent of the time. The employee will be required to have a working
knowledge of the processes and procedures of an administrative field in addition to performing the personal
assistance duties.
DutiesServes as personal assistant for employee(s) with targeted disabilities. May be required to perform thefollowing types of duties as personal assistant: (75%)
Ensures the personal needs of the employee(s) are met during duty-hours, official travel, andemployer-sponsored events. This includes services pertaining to eating, toileting, putting on/removing
clothing, maneuvering, orienting, reaching and grabbing items out of reach, traveling, and otherrelated needs in performing activities of daily living. Other types of services not included in this listmay be required depending on the limitations of the employee(s).

Provides a variety of services to employee(s) involving support in work-related duties, such as
reading and note-taking. These duties relate to the personal reasonable accommodations needed forthe qualified employees to experience the same employment opportunities and benefits as employees
without disabilities. Assists in the organizing and maintenance of files and manuals, photocopying,and help with other duties requiring physical demands according to the limitations of theemployee(s).

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Assists in emergency type situations (fire drills, illness, building evacuation, etc.).

Performs related duties such as accompanying the employee to meetings, conferences, and training
sessions if required by the employee(s).

Where necessary, accompanies the employee in official travel in order to facilitate performance ofhis/her job. Travel-related duties may include duties as described above, dressing and grooming,
preparing meals, transferring to and from bed, and facilitating the logistical needs of the employee(s).
Job-related duties may also be required during official travel such as reading and note-taking.

Serves as an administrative assistant performing responsible work consisting of standard and nonstandard clerical assignments in support of an office. May be required to perform the following typesof duties: (25%)

Maintains necessary files and records to ensure access to desired information. Files can include
administrative files, statistical information and other materials related to office functions.

Prepares final letters, notices, reports and other correspondence from draft documents and/or edited
reports.



Performs office automation tasks not requiring a fully qualified typist, such as creation of documents,graphs, charts and worksheets.

Provides supply and service procurement services. Receives and processes requests, tracks status ofrequests and receives incoming supplies and services. Performs periodic inventory to determine stock
replenishment requirements.

Maintains calendars and schedules, arranges meetings, answers requests for information via email orphone calls and schedules travel or events for higher level personnel.

Performs other administrative tasks needed in support of the organization as assigned.

Nature of Assignment
Employee performs as personal assistant for individual(s) with targeted disabilities. Primary responsibility ofemployee is to provide assistance in performing activities of daily living. The employee may provide personal
assistance services for more than one employee depending on need and as long as it does not interfere withproviding assistance to others in a timely manner. Additionally, employee will perform duties providing
administrative support in a variety of organizational areas.
Employee will be required to assist coworker with daily living functions such as assistance with eating, using
the bathroom, taking off outdoor clothing, navigating elevators and building obstacles or organizing files forease of locating needed information.

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Employee will additionally be required to perform duties of an one-grade interval administrative nature, suchas creating a variety of documents, maintaining supplies and services, scheduling business travel, preparing
reports or maintaining files. These duties shall not interfere with the ability to perform the personal assistanceservices in a timely manner.
Knowledge of applicable fire and safety regulations for the work area in order to aid the employee(s) withtargeted disabilities in case of an emergency. Knowledge of basic office equipment, e.g., photocopier,personal computer, phone, calculator, etc., to assist employees(s). Skill to develop and maintain personal oneon-one relationships with tact and courtesy to provide personal assistance for employee(s) with targeteddisabilities. Skill in written and oral communication to effectively provide personal assistance services for theindividual(s) and in support of the organization(s).
Position requires knowledge of organizational structure and functions that pertain to the assignment area.
Knowledge of applicable document requirements and content, and knowledge of related software needed toprepare and use these documents to include Microsoft Office Suite. Knowledge of data source forms andcharacteristics of data reported thereon. Knowledge of grammar, spelling, punctuation, and format, sufficient
to recognize and correct errors in correspondence and reports. Knowledge of the organization of electronicand paper files and the purpose and content of data in these files. Knowledge of the clerical steps inprocessing documents, associating, filing and retrieving information, and preparing output documents. Basicknowledge of technical information and vocabulary used by the employee(s) in the performance of duties.
Level of Responsibility
The assisted employee’s supervisor will make the determination as to the need for the personal assistant in all
work situations, to include during official travel and in off-site training or conferences where reasonableaccommodations are unavailable.
The employee’s supervisor oversees the completion of all work and determines if the needs of theemployee(s) are being met. The supervisor also assures that the interpersonal relationship between employee
and assistant is professional and harmonious as this is essential to the effective assistance of the individual.
The supervisor assigns support work by defining objectives, priorities and deadlines and provides guidance on
assignments that do not have clear precedents. The incumbent carries out the assistant and support work
independently, referring unusually difficult problems to the supervisor. The employee works in accordancewith accepted practices; the supervisor evaluates completed work for technical soundness, appropriatenessand effectiveness in meeting goals.
Guidelines include extensive oral and written instructions on office procedures and numerous written guides
covering agency-wide and local policies. Included are procedural guides such as

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instructions, regulations, manuals, precedents, etc., used by the employee(s) with targeted disabilities.
In addition to having a full working knowledge of those guidelines, the incumbent must also be familiar withclerical guidelines such as style manuals and agency instructions concerning correspondence, formats, etc.
Judgment is required in locating, selecting and adopting guidelines or determining when deviations arerequired from among those available.
The incumbent is familiar with requirements which allow for ordering and inventory of supplies and services
within an organization. Uses guidelines, which may require judgement in determining appropriate use andpertinence.
Discretion and selectivity are used in choosing the appropriate clerical guidelines; however, this judgment
may only be extended to substantive guides by direction of a supervisor of the employee(s) with targeted
disabilities.
The personal assistant will provide services on a one-to-one basis in formal and/or informal settings, and may
provide services to more than one employee depending on the need. The complexity of the duties depends
upon the work environment and the limitations of the employee(s) with targeted disabilities.
Work consists of performing a full range of standard and non-standard clerical assignments and resolving avariety of non-recurring problems. Work includes a variety of assignments involving different and unrelated
steps, processes, or methods. The employee must identify and understand the issues involved in eachassignment, identify what steps and procedures are necessary, and determine the order of their performance.
Completion of each task typically involves selecting a course of action from a number of possibilities.