Viber Privacy Policy(Last Updated: May 2018)
Scope and Consent
Information we Collect
Specific Accounts – Viber Out Account, Email Linked to Viber AccountUses and Retention
Disclosure
Information you Share Publicly
Your Choices
Cookies and Tracking Technologies
Accessing Reviewing and changing your personal information
Specific Location Practices: California, EEA residents
Third Party Websites
SecurityChildren's Privacy
B2b Partners' Data
International Transfer
Updates to this Policy
Contact Us
As part of our mission to spread good vibes, we want you to share the things thatmatter to you most with your friends, family and anyone else around you. It’s
important to us that you feel comfortable and trust us with your information when
you use the Viber services (the “Services”). Please take a few minutes to readthis Privacy Policy, so that you understand what information we collect, what we
do with it and why.
In general, we only collect information that allows us to provide you with our best
Services. This includes, for example, simple tasks like allowing other users to see
the name and picture you choose to show. It also helps us to keep our Services
clear of fraud and Spam, and it allows us to get a unique understanding of what
additional services may be useful to you, and all other purposes set out in thispolicy below.
Starting with Viber 6.0, all of Viber’s core features are secured with end-to-end
encryption: Viber calls, one-on-one messages, group messages, private media
sharing and secondary devices. This means that the encryption keys are stored
only on the clients’ devices and no one, not even Viber itself, has access to them.
To learn more about Viber Encryption, follow thislink: http://www.viber.com/en/security.

Scope and consent
Before you start sharing good vibes, it’s important you understand that by using
our Services, you allow us to collect, use, disclose, and retain your personal
information and other information but we will never read or listen to the content
you are sharing privately. You can be sure that we will only use your information
as described in this Policy.

By using the Service, you are also agreeing to our Terms of Use. Please makesure you read and agree with our Terms of Use if you want to use Viber.

Information we collectFirst of all, we want you to be assured that we do not read or listen to the content
of your messages and/or calls made privately via Viber and we do not store thosemessages once they have been delivered to their destination (which by average
takes less than one second). If for some reason, the message, wasn’t delivered
to its destination within up to 2 weeks, it will be deleted from our servers.
Note that chats with bots and Public Accounts, and communities are not end-toend encrypted, but we do encrypt such messages when sent to the Viber servers
and when sent from the Viber servers to the third party (the Public Account owner
and/or additional third party tool (e.g. CRM solution) integrated by such owner).
We collect the minimum information required to achieve the purposes set out inthis Policy (see below), and you have the ability to limit such collection, as
specified below under “Your Choices”:(a) Registration and Account Information: When you use our various Services
you voluntarily give us personal information (e.g., name, email, birth date, age,phone number and, when necessary, billing information) and you are notanonymous to us. That means your name and photo (if you choose to providethem) will be visible to other Viber users. When you install the Viber App, you’llalso be asked to allow us access to your mobile device’s address book. A copy ofthe phone numbers and names of all your contacts (whether they’re Viber
members or not – but only name and phone number) will be collected and storedon our servers in order for us to be able to enable you and your contacts toconnect.
(b) Social Media Information: If you sign in to your Viber account through thirdparty social media sites like Facebook, Twitter or VK, you agree to give us ongoing access to your personal information on such sites (e.g., your public profile,
friend list, accounts you follow or who follow you, your email address, birthday,
work history, education history, interests, current city, and video viewing). We
may receive certain information about you which is stored on social media sites if
users of those sites give us access to their profiles and you are one of theirfriends or connections, depending upon your settings on those sites.
(c) Activity Information: While using the Viber services, we will collect, and otherusers can see, your connection status, whether you have received and seen
messages sent to you, if you are currently on another call, and information
related to the calls and messages you have sent and received such as length ofthe call, who called who, who messaged who, and at what time; if you do notwant people to know that you’re online or that you’ve seen messages, you canchange these options in your settings. As for delivered status and call information(length of the call, missed calls etc.), we believe they are important for other Viberusers and therefore cannot be canceled. For Secret Chats, we will notify theother members of any screenshots you’ve been taking (so please respect thevibe and do not take them).

We will receive interaction information from your use of our Services. When you
interact with Public Accounts, bots[?] and Communities on our Service, we may
obtain information about the messages you have liked, comments you have left
and also websites you’ve viewed through links in them. When you use our Chat
Extensions and shopping solution we may know which items you searched andshared. In addition, we collect information about the accounts you have visitedand the content you have viewed in order to improve the relevance of ourServices.
We collect information about the value added services you are using over Viber
and/or apps (such as games) you have downloaded through Viber. This includes
whether you are presently online, your personal preferences (such as connecting
the service to Viber) and the way you use that service (for example how often, for
how long). We may also tell other Viber users that you are using a certain service
or app (to recommend them to try that service as well).
(d) Information from Other Sources: The information we collect may be combinedwith information from outside records (e.g. demographic information andadditional contact information) that we have received in accordance with the law.
(e) Additional Information: We collect additional information when you access our
App through a certain device (e.g. your mobile device’s unique identifier;information about your device’s operating system, your browser, browser or
operating system language; your wireless network, and your mobile carrier; theViber call log). We may also collect your WPS location data – you can choose
whether to allow this by changing your geolocation tracking settings.

Specific Accounts – Viber Out Account, Email Linked toViber AccountViber Out Account Registration: Our Viber Out service allows you to call anumber outside of the Viber registered community at low cost local rates. If you
want to use Viber Out, you’ll need to create a “Viber Account” by selecting apassword, and providing certain personal information (e.g., name, email andbilling information). We will also keep your Viber Out call detail records for billing
and legal records, and to make you relevant offers. When calling through Viber
Out, just like regular phone calls you make, details of the call are available to thephone operator of the person you called (and possibly other facilitating phone
operators – but this is the same as any regular phone call you make).
Linking your email to Viber and Rakuten group: When you select to connect youremail to your Viber account, we will use information you provided in theregistration process (e.g., name, email, password, phone number), as well as
your IP address to do so. When we link your email account to the Viber ac count,
we will also automatically create an account for you with our parent company,
Rakuten Inc., and other entities in the Viber corporate family (Group) if you do notalready have an account with one of the services. Certain registration and activity
data will be shared with the Rakuten corporate family as part of this process, as
described below. You can choose to delink your Viber account from the Rakuten
account at any time by editing your profile on the app.

Uses and Retention
Our mission is to constantly improve our Services and provide you with newexperiences. As part of this mission, we use your information for the following
purposes:(a) Make our service available: We use your Registration and Accountinformation to (i) register you for the App and create your User Account for Viber;(ii) create your profile and make it visible; (iii) process your payments; (iv) create
your Viber ID; (v) provide customer service, give you information about youraccount, and respond to your requests; (vi) personalize your experience by
providing content (such as games) on the Service, including targeted advertisingof Viber services and other 3rd party services that we believe may be of mostinterest to you; personalization may include automated decisions about what you
will view and when, but be assure that it will not have legal effects on you (vii)indicate which of your contacts is already a Viber member and notify you whenyour contacts become active on the Service (viii) display the name of the contact
as it appears in your address book when a call is received on the Service, and(ix) sync your contacts with Viber running on Windows, MacOS, Linux, Android
tablets, iPads and Windows Tablets. If you deactivate your Viber account, it will
delete the address book from our servers (more about this below), quickly andpermanently. Otherwise, we keep your contact information for as long as you use
the App so we can provide you all functions of the app.
(b) Improve our Services: We use call log information and usage information (asdescribed above) to better understand network behavior and trends (numbers ofmessages and calls made by users, typical destinations, call lengths, network
type, etc.), detect potential outages and technical issues (this helps us noticethings like a drop in call volume in a certain geography, a shift in call length, achange in typical networks, etc.) to improve our Services.
(c) Provide Interesting Offerings to You and others: As part of value added
services provided by us or by a third party within Viber, we may use yourinformation to continuously optimize and personalize those services and send
you personal updates about new offerings which we believe you will find relevant.
. We may share with our service providers unique identifiers to determine thebest way to tell potential new users about our services. When you join Viber, thecontacts in your address book that are already Viber members may be informedthat you’re now on Viber too.
Sending a message to a bot or Public Account, subscribing to a bot or Public
Account will allow admins of that bot or Public Account to send you notifications
and personal messages. If you do not wish to receive such notifications, you may
adjust your account settings to decline them or opt-out at any time from receiving
further notifications.. You will be asked to allow the use of your location data
before Viber provides you specific location services offerings, and you may also
adjust your phone preferences to disable the use of your location data at anytime.
(d) Process Your Payments: We may use your Information like your name andphone number to process your payments for our Services through a securedthird-party service provider and, on an aggregate basis to determine charges forour phone carriers and other service providers.
(e) Prevent Fraud & Spam; enforcement of law: We really want Viber to be free ofspam and fraudulent content so that you feel safe and free. We may use yourinformation to prevent, detect, and investigate fraud, security breaches,
potentially prohibited or illegal activities, protect our trademarks and enforce
our Terms of Use. This may include URLs included in messages, which werereported as SPAM by other Users, or were otherwise suspected to be unsolicitedand using your operating system authentication services. We may use automateddecisions to close an account based on such data and other logic we havecreated for this, in order to protect other users and prevent recurring breaches. If
your account has been blocked you can contact our support. We may use yourinformation and call log information to comply with applicable laws.
(f) Communicate With You: As part of the Viber family, we want to keep in touchwith you. We use your information to contact you (via message or other means)
to maintain the App, including your Viber Out User Account, to comply with yourstated communication preferences or to provide updates about other Viber
services.
Data Retention: Unless otherwise specified, we retain information as long as it isnecessary and relevant for us to achieve the purposes referred to above or toenable us to comply with our legal data protection retention obligations. Upon
deactivation of your account, we will minimize the personal data we keep about
you only to such data which we are required to keep to comply with laws, or otherlegal reasons. We may keep activity data on a non-identifiable basis to improve
our services. Your posts on public accounts and communities may remain
available if you do not delete them.

Disclosure:Your data is kept safe with us, but we do share your personal information withthird parties we trust in order to provide you with our services, as follows:(a) The Viber Corporate Family: We may share the information we collect about
you with the Viber corporate family, including our parent company, Rakuten Inc.,and its and our affiliates and subsidiaries (To learn more about Rakuten Inc.,
which is a publicly traded company in Japan, please follow thislink: http://global.rakuten.com/corp/about/). The information may be disclosed to:(i) provide joint content and our services (e.g., registration, coordination ofmembership accounts between the Viber corporate family, transactions, analytics
and customer support); (ii) help detect and prevent potentially illegal acts,
violations of our policies, fraud and/or data security breaches. The information
provided in your registration, if you link your email to the Viber account, will beshared with Rakuten group to create the Rakuten account and/or to link your
Rakuten account with your Viber account. Data about your use of the Viber
Service and Rakuten group services will also be shared to the joint account. The
purpose of this practice is to provide joint content and a better service from us
and the group, and allow you to enjoy from the Rakuten ecosystem benefits, aswell as for fraud prevention and personalization of the services, and any otherpurpose described in the privacy policy of the other Rakuten group company

providing the service. You can choose to delink your Viber account from the
Rakuten account at any time by editing your profile on the app.
(b) App Providers and Other Third-Parties: We may disclose your information toservice providers and other third-parties under contract who help with providing
you and others our Services on our behalf or other services provided by thirdparties via our Services (such as, but not limited to, fraud and spam
investigations, payment processing, site analytics and operations, providing
special partnership features in our service– either on an aggregate non
identifiable basis, or using a unique identifier which is not attributable to you).
They are required to secure the data they receive.
(c) Advertising partners: to enable the limited advertisements on our service, we
may share a unique advertising identifier that is not attributable to you, with ourthird party advertising partners, and advertising service providers, along withcertain technical data about you (your language preference, country, city, anddevice data), based on our legitimate interest. This includes partners managing
our advertising placements and also advertisers themselves and their agencies
or third parties managing their advertising demands. Your unique advertisingidentifier is created by your mobile device's operating system and you canchange it or choose not to share it at any time. If you want to know more, read
our Cookies and Tracking Technologies Policy.
(d) Legal and Law Enforcement: We may disclose your information to law
enforcement, governmental agencies, or authorized third-parties, in response to averified request relating to terror acts, criminal investigations or alleged illegal
activity or any other activity that may expose us, you, or any other Viber user tolegal liability.
(e) Change of Control – New Owners: We may share your information withanother business entity, if we plan to merge with or be acquired by that business,or are involved in a transaction with similar financial effect. In such a situation wewould make reasonable efforts to request that the new combined entity or otherstructure follow this Policy with respect to your personal information. If yourpersonal information was intended to be used differently, we would ask the newentity to provide you with prior notice.
Because Viber is global, the recipients above may be located outside the country
in which you are located. See the section on "International Data Transfers" below
for more information.

Information You Share Publicly
Some of our Services allow you to share information with others on a public
basis. If you post information on a public feature of our Services or through social
media sites, plug-ins or other applications, do not forget this information is public
on our Services and, depending upon your privacy settings, may also become
public on the Internet. When you post on Communities, the admin of theCommunity has the ability to allow everybody to access it, but you can always
actively delete messages you posted. We cannot prevent or control further use ofthis information so please make sure you only post information that you’re happy
to be seen publicly. We may also further use such public information you share,for various reasons, such as improving our service and providing you with
relevant content, and analyzing trends.
You can control what data you share through privacy settings available on somesocial media sites. Please refer to those third-party sites’ privacy policies andterms of use to learn more about their privacy practices, as we do not control
these.
At this stage, whatever you share publicly is available to the entire Viber
community. If you wish to remove a certain piece of content you have shared in
the past, you can do that by deleting that content. It will be removed from ourservices but may remain on local devices of some users (assuming they havechosen to save it).

Your Choices
We want you to have control over how you communicate. That is why, forexample, we allow you to delete messages even after they have been sent (it will
be deleted for you, your friend and our service). How cool is that? You can also
control your privacy settings within the App to change the visibility of your online
status or prevent other users from knowing which Viber apps and games you areusing. You can disable the “seen” notification so that other users do not knowwhether you’ve read a message yet. You can choose not to share your photo, opt
not to receive location-based messages along with many other additional options,which are available within the app. You can also make additional choices on yourphone's settings by changing our app's permissions such as location sharing,access to contact list and more.
Every now and then, Viber may send you updates about administration andoperation of the Service (for example, about your transactions, policy changes,
technical issues, etc.). We may also send notifications about offerings by Viber or
third-parties, that we think may be of interest to you. If you do not wish to receive
such notifications, you may adjust your system settings to decline them.

Cookies and Tracking Technologies
When you visit the App and/or our Website, we and our business partners may
use cookies and other tracking technologies for a variety of purposes. To learn
more visit our Cookies and Tracking Technologies Policy.

Accessing, Reviewing, and Changing Your Personal Information
As a registered member, you can review and change personal information at any
time by accessing your account on the App or contacting our support. Please be
sure to update your personal information promptly if it changes or becomesinaccurate. We may retain some information from closed accounts so that we cancomply with law, prevent fraud, assist with investigations, resolve disputes,
analyze, or troubleshoot programs, enforce our Terms of Use, or take otheractions permitted by law. Likewise, if your account or membership is terminatedor suspended, we may maintain some information to prevent you from reregistering.

Specific Location Practices: California, EEA residents
California Privacy Rights
Residents of the State of California can request a list of all third-parties to which
our App has disclosed certain personal information (as defined by California law)during the preceding year for those third-parties’ direct marketing purposes. If you
are a California resident and want such a list, please contact us
at CaliforniaRequest@viber.com. For all requests, please ensure you put thestatement “Your California Privacy Rights” in the body of your request, as well as
your name, street address, city, state, and zip code. In the body of your request,
please provide enough information for us to determine if this applies to you. You
need to attest to the fact that you are a California resident and provide a current
California address for our response. Please note that we will not accept requests
via the telephone, mail, or by facsimile, and we are not responsible for notices
that are not labeled or sent properly, or that do not have complete information.
Viber does not currently take actions to respond to Do Not Track signals becausea uniform technological standard has not yet been developed. We continue toreview new technologies and may adopt a standard once one is created.
EEA Privacy Rights
If you use our services from the EEA, you have certain rights regarding yourpersonal information, subject to local law. These include the following rights to:access your personal information, rectify the information we hold about you,erase your personal information, restrict our use of your personal information,
object to our use of your personal information, receive your personal information
in a usable electronic format and transmit it to a third party (right to data
portability), lodge a complaint with your local data protection authority. To learn
more about exercising your EEA rights, visit our EEA rights page. If you would
like to understand or exercise such rights, please contact us at the details below.
We will contact you if we need additional information from you in order to honor
your requests.
We must have a legal basis to process your personal information. In most cases
the legal basis will be one of the following:(a)to fulfil our contractual obligations to you, for example to provide theservices, to ensure that invoices are paid correctly.

(b)

Where you have given your consent to the processing.

(c)to comply with our legal obligations, as explained above.

(d)to meet our legitimate interests, for example to understand how you
use our products services and to enable us to derive knowledge from
that, which allows us to develop new products and services, and to
personalize the service for you and the ads you see. When we
process personal information to meet our legitimate interests, we put
in place robust safeguards to ensure that your privacy is protectedand to ensure that our legitimate interests are not overridden by yourinterests or fundamental rights and freedoms.
(e)to protect the vital interests of the data subject or of another natural
person.

(f)necessary for the performance of a task carried out in the public
interest.

We may obtain your consent to collect and use certain types of personal
information when we are required to do so by law (for example, in relation to
Cookies and Tracking Technologies or when we process accurate location datafor purposes other than performing the service). If we ask for your consent toprocess your personal information, you may withdraw your consent at any timeby contacting us using the details at the end of this privacy notice or by changing
your setting within the app. We encourage you to contact us to update or correct
your information if it changes or if the personal information we hold about you is
inaccurate. Viber Media S.a.r.l is the controller of data we collect and processaccording to this privacy policy. We are committed to working with you to obtain afair resolution of any complaint or concern about privacy. If, however, you believethat we have not been able to assist with your complaint or concern, you have theright to make a complaint to your data protection authority or to the dataprotection authority of Luxembourg using their online form.
Viber Land Privacy Rights
If you made Viber to be your daily choice for connecting and sharing, make sure
to be sending good vibes and make your friends smile. Eventually, this is what
Viber is for.

Third-Party websites and Apps:
Our app may contain links to other third-party websites or you may access Apps
from a third- party site. We are not responsible for the privacy practices or thecontent of these third-party sites.
Western Union Partnership: You may use Viber to request Western Union to
make wire transfers. If you use the “Send Money” Western Union functionality of
the Services you agree that we may receive certain personal information from
Western Union (e.g. your address), and we will save information about the money
you’ve sent (including amount sent, identity of the recipient etc.). any links toWestern Union services will be governed by the applicable local Western Union’s
privacy policy and terms of use.
Back-Up: When you back-up your Viber conversations, they are kept on yourdevice's service according to operating system's (Google/ iOS / desktop
operating system) terms and policies and are no longer protected by Viber's end
to end encryption.

Security
We know that security is important to our users and we care about the security ofyour information. We maintain technical, physical, and administrative security
measures to protect the security of your personal information against loss,
misuse, unauthorized access, disclosure, or alteration. Some of the safeguards
we use include firewalls, data encryption, physical access controls to our data
centers and information access authorization controls. We need your help too: it
is your responsibility to make sure that your personal information is accurate andthat your password(s) and account registration information are secure and notshared with third-parties. Starting with Viber 6.0, all of Viber’s core features are
secured with end-to-end encryption: Viber calls, one-on-one messages, groupmessages, private media sharing and secondary devices. This means that theencryption keys are stored only on the clients’ devices and no one, not even
Viber itself, has access to them. To learn more about Viber Encryption, follow thislink: http://www.viber.com/en/security-overview.

Children’s Privacy
Our Services are not intended for children under the age of 13. Therefore we do
not knowingly collect personal information via our websites, applications,services, or tools from anyone under 13. In the EEA, certain default privacy
settings will be applied to users under the age of 16 and can only be changed if
the legal guardian instructs so in writing.

International Transfer
We operate internationally and provide our Services to Viber users worldwide
allowing them to communicate with each other across the globe. That means thatyour personal information may need to be processed in countries where dataprotection and privacy regulations may not offer the same level of protection as inyour home country. We store and process your personal information on our
computers in the United States, Asia, Europe (including Russia), Australia andBrazil, and use service providers that may be located in various locations outsideof the European Economic Area (EEA).We have put in place appropriate
safeguards (such as contractual commitments) in accordance with applicablelegal requirements to ensure that your data is adequately protected. For more
information on the appropriate safeguards in place, please contact us at thedetails below. As part of the Rakuten Group, Viber relies on the Rakuten Group
Binding Corporate Rules to legitimize international data transfers within theGroup. The Rakuten Group Binding Corporate Rules can be found athttps://corp.rakuten.co.jp/privacy/en/bcr.html.

Updates to this Policy
From time to time, as our services evolve, we may update this Policy. You agree
that we may notify you about material changes in the way we treat personal
information by placing a notice on the App. Please check the App frequently for
updates.

Contact Us
If you still have questions about our privacy policy, please feel free to send us anemail to privacy@viber.com, or using the contact us form on the App. You canalso contact us in writing at Viber Media S.à r.l., Attention: Data Privacy Officer,
2, rue du Fossé, L- 1536 Luxembourg, Grand Duchy of Luxembourg.
In the event you read this Privacy Policy in any language other than English, youagree that in the event of any discrepancies, the English version shall prevail.
Current Privacy policy PDF Version Privacy Policy May 2018 (this version)
Previous Policy PDF Version Privacy Policy March 2017
Previous Policy PDF Version Privacy Policy September 2016
Previous Policy PDF Version Privacy Policy June 2014