Privacy Policy(Last Updated: September 2016)
As part of our mission to spread good vibes, we want you to share the things that matter to you mostwith your friends, family and anyone else around you. It’s important to us that you feel comfortable
and trust us with your information when you use the Viber services (the "Services"). Please take a
few minutes to read this Privacy Policy, so that you understand what information we collect, what we
do with it and why.
In general, we only collect information that allows us to provide you with our best Services. This
includes, for example, simple tasks like allowing other users to see the name and picture you choose
to show. It also helps us to keep our Services clear of fraud and Spam, and it allows us to get aunique understanding of what additional services may be useful to you, and all other purposes set
out in this policy below.
Starting with Viber 6.0, all of Viber's core features are secured with end-to-end encryption: Viber
calls, one-on-one messages, group messages, media sharing and secondary devices. This meansthat the encryption keys are stored only on the clients' devices and no one, not even Viber itself, hasaccess

to

them.

To

learn

more

about

Viber

Encryption,

follow

this

link:

http://www.viber.com/en/security-overview​.

Scope and consent
Before you start sharing good vibes, it’s important you understand that by using our Services, you
give us consent to collect, use, disclose, and retain your personal information and other information
but we will never read or listen to the content you are sharing privately. You can be sure that we will
only use your information as described in this Policy.
By using the Service, you are also agreeing to our ​Terms of Use​. Please make sure you read andagree with our Terms of Use if you want to use Viber.

Information we collectFirst of all, we want you to be assured that we do not read or listen to the content of your messages
and/or calls made privately via Viber and we do not store those messages once they have beendelivered to their destination (which by average takes less than one second). If for some reason, themessage wasn’t delivered to its destination within up to 2 weeks, it will be deleted from our servers
regardless. We collect the minimum information required to achieve the purposes set out in thisPolicy (see below), and you have the ability to limit such collection, as specified below under "Your
Choices":(a) Registration and Account Information: When you use our various Services you voluntarily
give us personal information (e.g., name, email, birth date, phone number and, whennecessary, billing information) and you are not anonymous to us. That means your name andphoto (if you choose to provide them) will be visible to other Viber users. When you install theViber App, you’ll also be asked to allow us access to your mobile device's address book. A
copy of the phone numbers and names of all your contacts (whether they’re Viber members ornot) will be collected andstored on our servers in order for us to be able to enable you and your contacts to connect.
When you join Viber, the contacts in your address book that are already Viber members may
be informed that you’re now on Viber too.
(b) Social Media Information: If you sign in to your Viber account through third-party social
media sites like Facebook or Twitter, you agree to give us on-going access to your personal
information on such sites (e.g., your public profile, friend list, accounts you follow or who follow
you, your email address, birthday, work history, education history, interests, current city, andvideo viewing). We may receive certain information about you which is stored on social media
sites if users of those sites give us access to their profiles and you are one of their friends orconnections, depending upon your settings on those sites.
(c) Activity Information: While using the Viber services, we will collect, and other users cansee, your connection status, whether you have received and seen messages sent to you, if
you are currently on another call, and information related to the calls you have made andreceived; if you don’t want people to know that you’re online or that you’ve seen messages,
you can change these options in your settings. As for delivered status and call information(length of the call, missed calls etc.), we believe they are important for Viber users andtherefore cannot be canceled.
We will receive other information (e.g. the content you have viewed and interacted with) fromyour use of our App. When you interact with public accounts on our Service, we may obtain
information about the messages you have liked, comments you have left and also websites
you’ve viewed through links from a public account. In addition, we collect information about
the accounts you have visited and the content you have viewed in order to improve therelevance of our Services.
We collect information about the games you are playing over Viber and/or apps you havedownloaded through Viber, including whether you are presently online and playing a game.
We may tell other Viber Users that you are using a certain game or app.
(d) Information from Other Sources: The information we collect may be combined withinformation from outside records (e.g. demographic information and additional contact
information) that we have received in accordance with the law.

(e) Additional Information: We may collect additional information if you access our App
through a specific device (e.g. your mobile device’s unique identifier; information about yourdevice’s operating system, your browser, browser or operating system language; yourwireless network, and your mobile carrier; the Viber call log). We may also collect your WPS
location data – you can choose whether to allow this by changing your geolocation tracking
settings.

Specific Accounts – Viber Out Account, Viber ID
Viber Out Account Registration: Our Viber Out service allows you to call a number outside of theViber registered community at low cost local rates. If you want to use Viber Out, you’ll need to createa “Viber Account” by selecting a password, and providing certain personal information (e.g., name,email and billing information).
Viber ID Registration: A Viber ID allows you to connect to your Viber account from different devices,using your ID and password only. If you want us to create a Viber ID for you, we will use information
you provided in the registration process (e.g., name, email, password, phone number), as well as
your IP address to do so.

Uses and Retention:
The information we collect from you ensures you can use the Viber Service and can be contacted on
Viber. Your information is retained for as long as it is needed and helps us in our mission to
constantly improve our Services and provide you with new experiences. As part of this mission, we
may use your information for the following purposes:(a) Make our service available​: We use your Registration and Account information to (i)register you for the App and create your User Account for Viber; (ii) create your profile andmake it visible; (iii) process your payments; (iv) create your Viber ID; (v) provide customer
service, give you information about your account, and respond to your requests; (vi)personalize your experience by providing content (such as games) on the Service, including
targeted advertising of Viber services and other 3rd party services that we believe may be ofmost interest to you; (vii) improve the Service, including games provided by our Service, andmake it a safer, efficient, and customized experience; (viii) indicate which of your contacts isalready a Viber member and notify you when your contacts become active on the Service (ix)display the name of the contact as it appears in your address book when a call is received on
the Service, and (x) sync your contacts with Viber running on Windows, MacOS, Linux,
Android tablets, iPads and Windows Tablets. If you deactivate your Viber account, it will
delete the address book from our servers (more about this below), quickly and permanently.
Otherwise, we keep your contact information for as long as you use the App

(b) Improve our Services: We use call log information and usage information (as describedabove) to better understand network behavior and trends (numbers of messages and calls
made by users, typical destinations, call lengths, network type, etc.), detect potential outages
and technical issues (this helps us notice things like a drop in call volume in a certain
geography, a shift in call length, a change in typical networks, etc.) to improve our Services.
We may look into a specific call log in response to a customer support request. We maintaincall log information for only as long as is needed for business and/or legal purposes. We use
aggregate information about our users and non-personal information to analyze our Services
and user behavior and prepare aggregated reports.
(c) Provide Interesting Offerings to You​: As part of our Services Viber may use yourinformation to send you message notifications about offerings from our Services or from third
parties (as long as you agreed on Viber or elsewhere to receive information from that third
party), which we believe you would find interesting. Sending amessage to a Public Account, subscribing to a Public Account or following a Public Chat on
Viber will allow admins of that Public Account to send you notifications and personalmessages. If you do not wish to receive such notifications, you may adjust your accountsettings to decline them or opt-out at any time from receiving further notifications. We may
also use WPS location data to provide location-based offerings to you from our Service or
third-party advertising. You will be asked to allow the use of your location data before Viber
provides such offerings, and you may also adjust your account preferences to disable the useof your location data at any time.
(d) Process Your Payments​: We may use your Information to process your payments for our
Services through a third-party service provider and, on an aggregate basis to determine
charges for our carriers and other service providers.
(e) Prevent Fraud & Spam; enforcement of law​: We may use your information to prevent,detect, and investigate fraud, security breaches, potentially prohibited or illegal activities,
protect our trademarks and enforce our ​Terms of Use​. This may include URLs included inmessages, which were reported as SPAM by other Users. We may use your information andcall log information to comply with applicable laws.
(f) Communicate With You​: We may use your information to contact you (via message orother means) to maintain the App, including your Viber Out User Account, to comply with yourstated communication preferences or to provide updates about other Viber services.
Unless otherwise specified, we retain information as long as it is necessary and relevant for us toachieve the purposes referred to above or to enable us to comply with our legal data protection
retention obligations. You consent to our retention of your video viewing tracking data for as long aspermissible under applicable law – up to one year after you close your account or otherwise
withdraw consent for video tracking.

Disclosure:We want you to know that we do not sell your personal information. We only share your personal
information with third-parties outside of Viber, for the purposes listed above, in the following
circumstances:(a) The Viber Corporate Family: ​We may share the information we collect about you with theViber corporate family, including our parent company, Rakuten Inc. (To learn more about
Rakuten Inc., which is a publicly traded company in Japan, please follow thislink:​http://global.rakuten.com/corp/about/​), and its and our affiliates and subsidiaries. The
information may be disclosed to: (i) provide joint content and our services (e.g., registration,
coordination of membership accounts between the Viber corporate family, transactions,analytics and customer support); (ii) help detect and prevent potentially illegal acts, violationsof our policies, fraud and/or data security breaches.
(b) App Providers and Other Third-Parties: ​We may disclose your information to service
providers and other third-parties under contract who help with providing you our Services(such as, but not limited to, fraud and spam investigations, payment processing, site analytics
and operations, providing special partnership features in ourservice, advertising – either on an aggregate non identifiable basis, or using unique identifier
which can't trace back to you). They are required to secure the data they receive, so that yourpersonal information is guarded.
(c) Other Entities with Your Consent: ​We may disclose your information to other third- parties
to whom you explicitly ask us to send your information within the use of integrated services (orabout whom you are otherwise explicitly notified and consent to when using a specificservice). On the Service, you may have opportunities to express interest in or register forother services. If you do, we will provide information about you to those third-parties, or parties
working on their behalf, to implement your request. The transferred data will be governed bythird party’s privacy policy.
(d) Legal and Law Enforcement​: We may disclose your information to law enforcement,
governmental agencies, or authorized third-parties, in response to a verified request relating
to terror acts, criminal investigations or alleged illegal activity or any other activity that may
expose us, you, or any other Viber user to legal liability.
(e) ​Change of Control – New Owners​: We may share your information with another business
entity, if we plan to merge with or be acquired by that business, or are involved in atransaction with similar financial effect. In such a situation we would make reasonable efforts

to request that the new combined entity or other structure follow this Policy with respect toyour personal information. If your personal information was intended to be used differently, we
would ask the new entity to provide you with prior notice.

Information You Share Publicly
Some of our Services allow you to share information with others on a public basis. If you post
information on a public feature of our Services or through social media sites, plug-ins or otherapplications, don’t forget this information is public on our Services and, depending upon your privacy
settings, may also become public on the Internet. We can’t prevent or control further use of thisinformation so please make sure you only post information that you’re happy to be seen publicly. We
may also further use such public information you share, for various reasons, such as improving ourservice and providing you with relevant content, and analyzing trends.
You can control what data you share through privacy settings available on some social media sites.
Please refer to those third-party sites’ privacy policies and terms of use to learn more about theirprivacy practices, as we don’t control these.
At this stage, whatever you share publicly is available to the entire Viber community. If you wish toremove a certain piece of content you have shared in the past, you can do that by deleting that
content. It will be removed from our services but may remain on local devices of some users(assuming they have chosen to save it).

Your Choices
We want you to have control over how you communicate. That’s why, for example, we allow you todelete messages even after they have been sent (it will be deleted for you, your friend and ourservice). How cool is that? You can also control your privacy settings within the App to change thevisibility of your online status or prevent other users from knowing which Viberapps and games you are using. You can disable the "seen" notification so that other users don’tknow whether you’ve read a message yet. You can choose not to share your photo, opt not toreceive location-based messages along with many other additional options, which are available
within the app.
Every now and then, Viber may send you notifications about administration and operation of theService (for example, about your transactions, policy changes, technical issues, etc.). We may also
send notifications about offerings by Viber or third-parties, that we think may be of interest to you. If
you do not wish to receive such notifications, you may adjust your system settings to decline them (ifyou're using iOS systems) or opt-out at any time from receiving further notifications by not using ourservice.

Cookies and Tracking Technologies
When you visit the App and/or our Website, we and our business partners may use cookies andother tracking technologies for a variety of purposes. These help to enhance your online experience,for example, by remembering your log-in status and viewing preferences from a previous use of our
App when you return later. If you block cookies and tracking technologies you may not be able toaccess certain portions of our App. You may browse our site without telling us who you are, and wewill obtain information about your computer or device (e.g., IP addresses) for the purpose ofmonitoring and improving our site and Services.
Here are a few additional important things you should know about our use of tracking technologies(e.g., cookies, HTML-5 stored technologies):
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We ask for your prior consent to use cookies and tracking technologies policies when you
join the App
We offer certain features that are available only through the use of tracking technologies.
We use both session and persistent tracking technologies. Tracking technologies (e.g.,
cookies) can either be persistent (i.e. they remain on your computer until you delete them) or
temporary (i.e. they last only until you close your browser, or until you exit the App). You arealways free to decline tracking technologies if your browser permits, although doing so may
interfere with your use of the App and Website. We suggest you refer to the help section ofyour browser, browser extensions, or installed applications for instructions on blocking,deleting, or disabling tracking technologies such as cookies.
We encode and protect the tracking technologies that Viber sets so that only we can interpretthe information stored in them.
You may come across tracking technologies/cookies from our ​third-party service providers
that we have allowed on our App to assist us with various aspects of our App operations andservices, such as Google Analytics.
You also may encounter tracking technologies from third-parties on certain pages of
websites that we do not control and have not authorized. (For example, if you view a web
page created by another user, there may be a cookie placed by that web page.)

For more information about the use of cookies and similar technology on our App, please take a lookat our ​Cookies and Tracking Technologies Policy​.

Accessing, Reviewing, and Changing Your Personal
Information
As a registered member, you can review and change personal information at any time by accessing
your account on the App. Please be sure to update your personal information promptly if it changes
or becomes inaccurate. We may retain some information from closed accounts so that we cancomply with law, prevent fraud, assist with investigations, resolve disputes, analyze, or troubleshootprograms, enforce our Terms of Use, or take other actions permitted by law. Likewise, if youraccount or membership is terminated or suspended, we may maintain some information to preventyou from re-registering.

Specific Location Practices: California, EU residents​California Privacy Rights
Residents of the State of California can request a list of all third-parties to which our App has
disclosed certain personal information (as defined by California law) during the preceding year for
those third-parties’ direct marketing purposes. If you are a California resident and want such a list,
please contact us at ​CaliforniaRequest@viber.com. For all requests, please ensure you put thestatement “Your California Privacy Rights” in the body of your request, as well as your name, street
address, city, state, and zip code. In the body of your request, please provide enough information for
us to determine if this applies to you. You need to attest to the fact that you are a California resident
and provide a current California address for our response. Please note that we will not accept
requests via the telephone, mail, or by facsimile, and we are not responsible for notices that are notlabeled or sent properly, or that do not have complete information. Viber does not currently takeactions to respond to Do Not Track signals because a uniform technological standard has not yet
been developed. We continue to review new technologies and may adopt a standard once one iscreated.
EU Privacy Rights
If you are resident in the European Economic Area, you may have certain rights, in accordance withapplicable laws, concerning your personal data, including the right to request to access yourpersonal data; to have your personal data corrected or erased or restricted; and the right to object tothe use of your personal data for marketing purposes.
Viber Land Privacy Rights
If you made Viber to be your daily choice for connecting and sharing, make sure to be sending goodvibes and make your friends smile. Eventually, this is what Viber is for.

Third-Party websites:
Our app may contain links to other third-party websites or you may access Apps from a third- partysite. We are not responsible for the privacy practices or the content of these third-party sites.
Western Union Partnership​: You may use Viber to request Western Union to make wire transfers. If
you use the "Send Money" Western Union functionality of the Services you agree that we may
receive certain personal information from Western Union (e.g. your address), and we will save
information about the money you’ve sent (including amount sent, identity of the recipient etc.). Anylinks to Western Union services will be governed by Western Union’s privacy policy(​https://www.westernunion.com/us/en/privacy-statement.html​)

and

terms

of

use

(​https://www.westernunion.com/us/en/terms-conditions.html​).

Security
We know that security is important to our users and we care about the security of your information.
We maintain technical, physical, and administrative security measures to protect the security of yourpersonal information against loss, misuse, unauthorized access, disclosure, or alteration. Some ofthe safeguards we use include firewalls, data encryption, physical access controls to our data
centers and information access authorization controls. We need your help too: it is yourresponsibility to make sure that your personal information is accurate and that your password(s) andaccount registration information are secure and not shared with third-parties.

Children’s Privacy
Our Services are not intended for children under the age of 13. Therefore we do not knowingly
collect personal information via our websites, applications, services, or tools from anyone under 13.

International Transfer
We operate internationally and provide our Services to Viber users worldwide allowing them tocommunicate with each other across the globe. That means that your personal information may
need to be processed in countries where data protection and privacy regulations may not offer thesame level of protection as in your home country. We store and process your personal informationon our computers in the United States, Asia, Europe (including Russia) and in other locations anduse service providers that may be located in various locations outside of the European Economic
Area (EEA). In such cases, we will require the recipient to provide appropriate protection for the
personal information disclosed to it in compliance with applicable data protection laws.

Updates to this Policy
From time to time, as our services evolve, we may update this Policy. You agree that we may notify
you about material changes in the way we treat personal information by placing a notice on the App.
Please check the App frequently for updates.

Contact Us
If you still have questions about our privacy policy, please feel free to send us an email toprivacy@viber.com, or using the contact us form on the App. You can also contact us in writing at

Viber Media S.à r.l., Attention: Privacy Policy Administrator, 2, rue du Fossé, L- 1536 Luxembourg,
Grand Duchy of Luxembourg.
In the event you read this Privacy Policy in any language other than English, you agree that in theevent of any discrepancies, the English version shall prevail.