2023 Technology Adoption
Roadmap for Infrastructureand Operations
I&O leaders should use this research to benchmark their adoption
plans for technologies and practices across multiple domains. Here, weoffer technology adoption timelines, and risk and value drivers for 57
different technologies for 129 of their peers.

In PlanningAI
Networking
5GServices

erent

DataC
Cloud, Edge &Edge
Functions

EnhancedInternet

Distributed
File Systems

Edge Stream
Analytics

Edge
ComputingEdge-In to Cloud
E-Discovery
SoftwareEnterprise
Information
Archiving

Micro Data Centers
Low-Code
Object Development
Storage for the Edge

Indoor Location forPeople Tracking

ce

Cloud
Sustainability

Consumption-BasedSourcing
Edge as aServiceDigital Employee
Experience (DEX) Tools
Cloud
Marketplaces

Cloud-Out to Edge
Edge AI Hardware

Cloud HPC

SaaS Management
Platforms (SMP)In
Deployment

Remote Expert
Guidance Solutions

Unified Endpoint
Management (UEM)

AI CloudServices

PC asa Service

Team Collaboration
Devices
Already
DeployedHybrid Cloud
Computing

Unified Endpoint Security
Application Performance
Monitoring (APM)

IT Support Live Chat
Automated
Incident Response
Infrastructure
Native Cloud Monitoring
Automation

Multicloud

Service Orchestration
and Automation
Platforms (SOAP)

Digital Experience Monitoring

Serverless
Infrastructure
Low-Power
Wide-Area(LPWA)

Policy as CodeObservability*

Multicloud
Networking

Distributed
Tracing

Virtual Support Agents

Application Release
Orchestration (ARO)
Open
Telemetry

Enterprise
Information
Archiving

Desktop as a Service

Network
Automation

Kubernetes
Networking

lakp
orlW

Infrastructure
Software-Defined
Storage (SDS)

Piloting

tagi
DiBare Metalas a Service(BMaaS)GroupInteractive
Displays

Virtual Desktop
Infrastructure
Monitoring (VDIM)

Walk-Up IT Continuous
Support Compliance
Automation*

AI-Enabled Log
Monitoring

Opsonitera

Enterprise Value

Deployment Risk

Adoption Phase

The value factor awarded to each technology isbased on the analysis of value drivers, including
increased cost-efficiency, improved speed andagility, enabled resilience, enhanced employee
productivity, and delivery of superior capabilities
to consumers.

The risk factor awarded to each technology
is based on the analysis of potential risks
posed, including talent unavailability, highor unpredictable costs, cybersecurity risk,
technical incompatibility or architecturecomplexity, and inability to switch providers
due to vendor lock-in.

The adoption phase is determined by thecurrent deployment plans for a majority oforganizations. Technologies placed on theborder between phases are on the cusp ofmoving into the next deployment phase.

Low

MediumHighLow

MediumHighKey Take-Aways
Infrastructure and Operations
I&O leaders are cautiously deploying technologies to enable their consumers
and focus on hybrid work environments. Of all the 57 technologies in theroadmap this year, 39% are in deployment and 58% are in pilot. Only 4% of thetechnologies this year are in the planning stage.
Cybersecurity risk is seen as the biggest challenge for successfully adopting
technologies. Organizations face an increasing number of security threats, suchas ransomware attacks, remote working risks, internet-facing service risks andidentity-based cloud security threats. As a result, I&O leaders see cybersecurity
risk as the primary risk factor for 61% of the technologies on the roadmap,
followed by technical incompatibility/architectural complexity for 32% of thetechnologies.
I&O leaders are seeking to increase resilience through their technology
adoption choices. Respondents cited resilience as the primary value factor for
46% of the technologies on the roadmap this year, followed by speed and agility
as the primary value factor for 33% of the technologies.
I&O leaders are focusing on deploying high-value, low-risk technologies. Of
all the high-value, low-risk technologies on the roadmap, 86% of them are being
currently deployed. In comparison, of all the high-value, high-risk technologies on
the roadmap, only 38% are in deployment.
I&O leaders continue to deploy and use cloud technologies as an enabler ofagility. This year, 60% of all the cloud technologies on the roadmap are expectedto accelerate speed and agility. As organizations drive digital transformation withagility, cloud technologies have become increasingly important.
Organizations selectively deploy automation solutions in line with I&Opriorities. Technologies that support provisioning and incident management,such as automated incident response, continuous compliance automation,
infrastructure automation and network automation, are all in deployment, asreported by IT leaders.
I&O leaders prioritize high-value digital workplace technologies to drive
productivity and resilience, manage risk, and enable a human-centric
environment. To create a distributed enterprise, I&O leaders are investing indigital workplace technologies that are high value and low risk. SaaS management
platforms (SMP), UEM, unified endpoint security and desktop as a service, all ofwhich were in deployment in 2022.
I&O leaders also invest in advanced monitoring technologies to manage
increasingly complex technology environments and enable better userexperience. Advanced monitoring technologies like observability, native cloudmonitoring and APM are all in deployment, with the expectation of being fully
deployed by the end of 2023.
Organizations are cautiously piloting various edge and AI solutions given
the uncertainty around the use cases. Respondents expect to use edge and AI
solutions to accelerate speed and agility and enable resilience as those are themain value factors for almost all of the edge and AI technologies on the roadmap.
They also cited cybersecurity risk as the primary risk factor for 75% of the edge
technologies and for all the AI technologies on the roadmap.
I&O leaders are optimistic about avoiding significant inflationary cuts in 2023
as they plan to focus their investments on improving security. Of the surveyed
respondents expecting an increase in their budgets, 60% indicated “improvingsecurity” as one of the top three areas of focusing investment. I&O leaders canuse these investments to support rapid cybersecurity event response and help
close gaps in the early detection and remediation of security threats.

Actionable, objective insight
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Top Use Cases for Digital
Employee Experience (DEX)
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Source: Gartner*These technologies were also included in the 2023 Technology Adoption Roadmap for Software Engineering. Cross-domain technologies wereevaluated based on responses from both I&O and software engineering leaders.
© 2023 Gartner, Inc. and/or its affiliates. All rights reserved. CM_GTS_2151893