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REVISION HISTORY
CO ORIGINATOR(DEPARTMENT)
Jeffrey Lin(IP Design
Solutions)

REV.

CO #

38

CO-0004094

Renamed document CDC0006 to IPD0001

CO-0006709• Updated Sections 4 through 10 to include new and revised requirementsfrom TL9000:2016 (R6)
Renumbered and renamed the sections to match TL9000:2016
clauses
Added new requirements in sections 4,6 and 7
Updated management org. chart in section 5
Added revised requirements in relevant sections

39

REASON AND DESCRIPTION ON CHANGE• Updated Appendix A and Appendix B
Renumbered and renamed the requirements and clauses to match
TL9000:2016
Updated References

40

CO-0013436

•
•
•
•
•
•
•

41

CO-0015728

Updated Quality policy in section 1.3
Updated scope to reflect the current Adaptive Intelligence context
Updated terminology in Key Process, Figure 1 in Section 4.4
Updated management org. chart in section 5
Added statement to document non-applicable clauses of TL9000:
2016 (R6) in section 4.3
Added scope statement to section 4.3
Remove reference to CUS0001 as removing as Controlled Spec.
Moving to Desktop Procedure

RELEASE DATE
(MM/DD/YY)
12/07/16

AnkitaChaturvedula
Stella Lim(Quality Systems)

09/28/17

AnkitaChaturvedula
Don Sabin(Quality Systems)

12/11/18

Sandy McCarthy(Customer Ops)

Minor modifications to section 2.2
Modified section 3 and 4.3 to remove TL9000 scope and add
ISO9001 scope. Updated XHD site address.
•
Updated management org. chart in section 5
Ankita Chaturvedula•
Updated sections 9.2 to remove TL9000 references(Quality Systems)•
Minor modifications in section 9.3•
Removed references to TL9000 measurement handbook in appendix
A and B.
•
Remove QAP0120 reference in Appendix A
Minor editing at 5.3.1
Andrew Tang
- Add “See Xilinx 411 People Search for responsibility and authority of all(Quality Systems)
employees”
Added Functional Safety & Cyber Security industry requirements
Ankita Chaturvedula
Krimo Semmoud
Appendix A: removed obsolete reference documents
Stella Lim
Updated Appendix B(Quality Systems)

02/27/19••42

CO-0018885

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CO-0019958

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CO-0028660

TITLE:

01/09/20

01/13/20

12/13/21

Xilinx Quality ManualThis document is the property of Xilinx Incorporated and contains
information which is confidential and proprietary to Xilinx. No part of thisdocument may be copied, reproduced or disclosed to third parties without
the written consent of Xilinx Incorporated.

© Copyright 2021 Xilinx-AMD

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Quality Manual1.
1.1.

Company Vision, Mission, and Quality Policy
VisionTo put a programmable logic device in every piece of electronic equipment within
the next 10 years. To build a high-tech company that sets a standard for managing
high tech companies.

1.2.

MissionTo enable customers worldwide to attain the fastest time-to-market, flexible
product lifecycle management and total cost management by focusing on
programmable logic solutions consisting of industry-leading silicon, software andIP, and services resulting in a financially sound company.

1.3.

Quality Policy“Xilinx is committed to deliver products with highest levels of quality to multiple
markets of the Adaptable Intelligent World, on time every time. We achieve thisthrough partnerships with customers, suppliers and technology stakeholders withour culture of innovation and operational excellence.”

2.

Key Programs and Quality Objectives
Xilinx customers select our products for the following reasons:
•
•
•

2.1.

They are the most advanced in the industry
They represent the most cost-effective solution
They have the best Quality and Reliability in the industry

Key Programs
Xilinx key programs have been defined by executive management and sponsored by the CEO.

2.2.

Objectives and Targets
Xilinx product roadmap is the primary element in setting quality objectives and targets. Metrics,
owners, and targets are defined by Xilinx Management. Key objectives are established taking into
account several factors relevant to the product roadmap.

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These factors include:
•
•
•
•
•
2.3.

Quality ManualMarket requirements
Customer requirements
Technology
Manufacturing
Industry standards

Quality Leadership
Each year, functional groups develop strategic plans. These plans are communicated, as
appropriate, throughout the organization and are used to drive departmental, team and individual
goals. Quality planning activities such as process, product, and quality improvement programs
are initiated by various sources.

3.

Scope
Xilinx is the inventor of the FPGA, programmable SoCs, and now, the ACAP. Our highly-flexible
programmable silicon, enabled by a suite of advanced software and tools, drives rapid innovation
across a wide span of industries and technologies - from consumer to cars to the cloud. Xilinx
delivers the most dynamic processing technology in the industry, enabling rapid innovation with
its adaptable, intelligent computing.
This Quality Manual defines the Xilinx Quality Management System (QMS). The QMS ensuresquality throughout all lifecycle stages of our products and services. It is structured around thequality standards to which Xilinx is certified, ISO9001 and MIL-PRF 38535 Class Q and N. The
QMS contains processes consistent with the requirements contained within other industry
standards including TL9000, IATF16949 and AS9100. QMS also cover Functional safety
IEC61508, ISO26262 and CyberSecurity ISO21434 requirements and certification.

4.

Context of the Organization

4.1

Understanding the Organization and its context
Xilinx determines external and internal issues that are relevant to its purpose and its strategic
direction and that affect its ability to achieve the intended results of its QMS. Xilinx monitors andreviews information about these external and internal issues.

4.2

Understanding the needs and expectations of the interested parties
Interested parties that are relevant to the QMS and their requirements are captured by Xilinx.
Information about these interested parties is monitored and reviewed.

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4.3

Determining the Scope of the QMS
External and internal issues, requirements of relevant interested parties, products and services of
Xilinx are considered while establishing the scope of the QMS.
Scope Statement:
ISO9001
Development, Manufacture, and Technical / Customer Support of FPGA,
programmable SoCs, and Adaptive Compute Acceleration Platform (ACAP) products.
Certified Sites
 2100 Logic Drive, San Jose, CA 95124 US
 3100 Logic Drive, Longmont, CO 80503 US
 5 Changi Business Park Vista, Singapore 486040 Singapore
 Octave Block, Unit 2, 15th Floor, Salarpuria Sattva Knowledge City,
Hyderabad 500 081

4.4

QMS and its processes
Xilinx has established, documented, implemented and maintains a QMS and continually improves
its effectiveness in accordance with the requirements of ISO9001. Key processes are defined in aset of corporate procedures.
Figure 1 shows the key processes, their sequence and interaction. These processes support theimplementation of the QMS. Criteria and methods needed to ensure that both the operation andcontrol of these processes are effective have been defined within this manual and the QMS
procedures.
Senior management ensures the availability of resources and information necessary to support theoperation and monitoring of these processes. Senior management is responsible to monitor,
measure, analyze and implement actions necessary to achieve planned results and continual
improvement of these processes.
Risks and opportunities identified are addressed, for the effective implementation of the QMS.
Control of outsourced processes is defined within the QMS ensuring conformity to all
requirements, including customer requirements.

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Key Processes, Figure 1

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5.
5.1

Leadership
Leadership and Commitment

5.1.1

GeneralSenior management is defined as the CEO, executive staff, and their staff. The Vice President,
Quality, Product, and Test Engineering has implementation authority and responsibility for the
Quality Management System.
At Xilinx, Senior Management is committed to developing, implementing, reviewing, andmaintaining an effective and documented quality management system. This commitment
includes: communicating the importance of meeting customer as well as statutory and regulatory
requirements to the organization; establishing the quality policy and quality objectives;
conducting management reviews; and ensuring availability of resources. Senior management
promotes the use of the process approach and risk-based thinking.
Senior management reviews the product realization processes and the support processes to assure
their effectiveness and efficiency.

5.1.2

Customer Focus
Senior management ensures that customer requirements are determined and met with the aim ofenhancing customer satisfaction. Customer focus is one of the company values, which govern all
aspects of conducting business at Xilinx.

5.2

PolicySenior management ensures that the quality policy is appropriate to the purpose of theorganization. The quality manual includes a commitment to comply with requirements and tocontinually improve the QMS. The quality policy is communicated throughout the organizationand is reviewed for continuing suitability during the annual strategic development process.

5.3

Organizational Roles, Responsibilities and Authorities

5.3.1

Responsibility and Authority
The responsibility and authority of the leadership team is depicted here:
https://www.xilinx.com/about/management-team.html

See Xilinx 411 People Search for responsibility and authority of all employees
5.3.2

Responsibility for Quality
Managers with the responsibility and authority for corrective action are promptly informed ofproducts or processes, which do not conform to requirements.

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Every employee of Xilinx is responsible for his or her actions in support of the quality policy.
Every employee has the ability and responsibility to issue a “quality action request” to bringappropriate attention to any situation having a negative impact on quality at Xilinx.
6

Planning

6.1

Actions to address Risks and Opportunities
Xilinx considers its interested parties and their requirements, internal and external issues when
determining its risks and opportunities. Actions to address the risks and opportunities are
identified and evaluated for effectiveness.

6.2

Quality Objectives and planning to achieve them
Quality objectives, including those needed to meet requirements for product are established atrelevant functions and levels within the organization. Quality objectives are measurable andconsistent with the quality policy and are included in the business plan. Metrics, owners, andtargets are defined in the Management Review (QAP0133) procedure.

6.3

Planning of Changes
Quality system planning is carried out in order to meet the requirements of ISO9001 as well as
the quality objectives. Changes to the QMS are planned and implemented in such a way tomaintain the integrity of the QMS.

7

Support7.1
7.1.1

Resources
GeneralXilinx is committed to provide adequate resources for implementing, maintaining and continually
improving the effectiveness of the QMS in order to enhance customer satisfaction by meetingcustomer requirements.

7.1.1.1 Business Continuity Planning
Xilinx Business Continuity Plan (the “BCP”) - Xilinx developed the BCP to serve as a frameworkfor our analysis, planning and response to business interruptions that could have an adverse impact
on the conduct of our business operations. Although the immediate consequences of a major event
causing disruption to our business are unpredictable, each critical function is chartered withidentifying its critical processes which are rolled up into the BCP for Xilinx. Each critical function
then propagates their corporate and internal requirements down to the extent they require foradequate mitigation and resiliency. The BCP is intended to provide reasonable assurance of thecontinuity of operations with respect to critical functions at the company to the extent reasonably
possible. (BCP 0001).
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7.1.2

PeopleEmployees performing work affecting product quality shall be competent on the basis ofappropriate education, training, skills, and experience.

7.1.3

Infrastructure
The Global Site Services department (GSS) designs, maintains, & operates all Xilinx
facilities to provide a safe, comfortable, and productive work environment for all
employees. Through comprehensive planning, maintenance and repair programs,
GSS provides reliable building and critical infrastructure systems.
Global Site Services provides service & support in the following areas:• Construction/Project Management• Global Real Estate• Professional/Engineering Services• Operations & Maintenance• Environmental Health & Safety• Contingency Planning & Emergency Response• Global Security

7.1.3.1 Plant, facility and equipment planning
A multidisciplinary approach is used to develop plant, facility and equipment plans. Plant layouts
optimize material travel; handling and value added use of floor space and facilitate synchronous
material flow. Methods shall be developed and implemented to evaluate and monitor theeffectiveness of existing operations.
The infrastructure and work environment of Xilinx is planned and supported by:
•
•
•
•
•
7.1.4

Manufacturing engineering maintains all equipment specific to manufacturing.
Manufacturing operations maintains the work environment necessary to achieve conformity
to product requirements.
IT maintains systems/network
Technical Services maintains all phones / faxes / computers / printers
Lab technicians maintain equipment specific to the reliability and failure analysis labs.

Environment for the operation of processes
Providing a safe and healthy work environment for employees, service providers and visitors that
extends beyond minimum compliance requirements has always been a fundamental Xilinx
priority.

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The mitigation of risk is a key component of our EHS Management Program. Risk assessment
methods are used to determine priorities and setting objectives for eliminating hazards andreducing risks. Where possible, risks are eliminated through the selection and design of facilities,
equipment and processes.
Xilinx maintains its premises in a state of order, cleanliness and repair consistent with the productand manufacturing process needs.
7.1.5 Monitoring and Measuring Resources
7.1.5.1 General
Xilinx determines the monitoring and measurement to be undertaken and the monitoring andmeasuring devices needed to provide evidence of conformity of product to determined
requirements. Processes are established to ensure that monitoring and measurement can be carriedout and are carried out in a manner that is consistent with the monitoring and measurement
requirements. All inspection, measurement and test equipment used in the manufacturing and endpoint acceptance inspection of Xilinx products shall be placed into the Xilinx Calibration System.
The system (QAP0015) specifies measurement equipment to be calibrated or verified at specified
intervals, or prior to use, against measurement standards traceable to international or national
measurement standards. The basis used for calibration or verification shall be recorded where nosuch standards exist. Measurement equipment shall be adjusted or re-adjusted as necessary,
assigned a calibration control number, and given a calibration sticker to enable the calibration
status to be determined. Measurement equipment shall be safeguarded from adjustments thatwould invalidate the measurement result. Measurement equipment shall be protected fromdamage and deterioration during handling, maintenance and storage.
A recall system is used to ensure that all such identified equipment is calibrated within theprescribed interval, or is withdrawn from use (and suitably identified) until calibrated. Records
are maintained to provide evidence of conformity of product to determined requirements. The
organization assesses and records the validity of the previous measuring results when theequipment is found not to conform to requirements.
The organization shall take appropriate action on the equipment and any product affected.
Computer software used in the monitoring and measurement of specified requirements shall be
confirmed prior to initial use and reconfirmed as necessary. Equipment used to perform calibration
are traceable to national or international standards.
7.1.5.2 Measurement Traceability
Measurement System Analysis
Statistical studies are conducted to analyze the variation present in the results of each type ofmeasuring and test equipment system. This applies to key measurement systems referenced in thecontrol plan. The analytical methods and acceptance criteria used shall conform to those inDocument: QAP0002

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customer reference manuals on measurement systems analysis.

Calibration/Verification records
Records of the calibration / verification activity for all gauges, measuring and test equipment
needed to provide evidence of conformity of product requirements, including customer andemployee owned equipment shall include:
•
•
•
•
•
•

Equipment identification, including the measurement standard against which the equipment
is calibrated
Revisions following engineering changes
Any out of specification readings as received for calibration / verification
An assessment of the impact of out of specification condition
Statements of conformity to specification after calibration / verification
Notification to the customer if suspect product or material has been shipped

7.1.5.3 Laboratory Requirements
Internal laboratory
Internal laboratories shall have a defined scope that includes its capability to perform the required
inspection, test, or calibration services. The laboratory scope shall be included in the QMS
documentation. The laboratory shall specify and implement technical requirements for adequacyof the laboratory procedures, competency of the laboratory employees, testing of the product,
capability to perform these services correctly, traceable to the relevant process standard, andreview of the related records.
External laboratory
External laboratories used for inspection, test, or calibration services shall have a definedlaboratory scope that includes its capability to perform the required inspection, test, or calibrationand either have evidence that it is acceptable to the customer or be accredited to ISO/IEC 17025.
7.1.6

Organizational Knowledge
Organizational knowledge necessary for the operation of its processes is available to individualorganizations within Xilinx to the extent necessary. This knowledge is considered whenaddressing changing needs and trends.

7.2

Competence
Department managers:•••

Determine the necessary competence for employees performing work affecting productquality. In manufacturing, a competency model approach is used to document the specifictraining requirements.
Make training available to employees or take other actions to satisfy competency needs.
Evaluate the effectiveness of the actions taken. Demonstration of competency or certification

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•
•

7.2.1

measures training effectiveness of manufacturing operators.
Ensure that employees are aware of the relevance and importance of their activities and how
they contribute to the achievement of the quality objectives.
Ensure that appropriate records of education, training, skills and experience are maintained.
Training completed through the Xilinx training department is recorded in the online training
record database.

Product Design Skills
Employees with product design responsibility are competent to achieve design requirements andare skilled in applicable tools and techniques. Department managers with product design
responsibility determine the applicable tools and techniques.

7.2.2

Training
Human Resources has established and maintained documented procedures for identifying training
needs and achieving competence of all employees (QAP0013). Employees performing specificassigned tasks shall be qualified, as required, with particular attention to the satisfaction ofcustomer requirements.
ESD training is provided to all employees with functions that involved any handling storage,
packaging, preservation, or delivery of ESD sensitive products. The individual department
management defines the training requirements for ESD.
Training on the job
The organization provides on-the-job training for employees in any new or modified job affecting
product quality, including contingent workforce employees. Employees whose work can affectquality shall be informed about the consequences to the customer of nonconformity to quality
requirements.

7.2.3

Employee Motivation and Empowerment
Xilinx is committed to employee motivation as a means of driving quality objective results, andpromoting the principles of continual improvement and innovation consistent with the philosophyof the learning organization. A number of processes have been developed in order to support this.
The effectiveness of the various processes, which support motivation process, are measured via
surveys and accessed via PDP feedback.

Strategic Talent Management http://xinc/sites/hrweb/performance-developmentprocess/Pages/default.aspx• Ross Freeman Award http://xinc/sites/rossfreeman/Pages/Default.aspx• Patents reward http://web/legal/intellectual_property/PatentAwards.htm• Day One Orientation covers: mission and vision of Quality org, focus on customer needs,
how you impact quality, corporate quality objectives.
• Community Engagement http://www.xilinx.com/about/community-engagement.html
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Employee Resource Center http://xinc/sites/employeeresourcecenter/default.aspx

Awareness
Xilinx employees are made aware of the quality policy and objectives through the Quality
Awareness Training (provided online as a part of compliance training).

7.4

Communication
Internal communication is one of the effective tools for measuring the Quality Management
System. The Integrated Platform Development (IPD), Strategic Planning and Architecture (SPA),
Platform Performance Review (PPR), and the Business Review meetings are the main forums forinternal communication. Other forums include:
•
•
•
•

7.5
7.5.1

Daily Production Meetings
Cross Functional Teams
Staff meetings
New Product Introduction (NPI) Meetings

Documented Information
GeneralThe QMS documentation is detailed in this Quality Manual. The Quality Manual includes thequality policy and quality objectives. Documents needed to ensure effective planning, operation,and control of processes, are included in the QMS, including documents required by ISO9001.
Records are maintained as required (RRP0001).

7.5.2

Creating and Updating
Identification, format, review and approval when creating or updating documented
information is described in DCC0013 and DCC0003.

7.5.3

Control of Documented Information
Xilinx operates a comprehensive document and data control system to control QMS
documentation and to ensure required approvals. The procedure, Formal Document Release andChange Control (DCC0003) defines the document and data control system requirements. Level
1, level 2, and certain level 3, at the discretion of the quality systems manager, documents as
defined in section 4.2.5 will be controlled within the document control systems. Documented
procedures are in place to control document approval prior to issue, review, update and re-approve
documents, to ensure that changes and the current revision status of documents is identified,
relevant versions of applicable documents are available at points of use, documents remain legible
and readily identifiable, and documents of external origin are identified and their distribution
controlled. Obsolete documents are identified and controlled to prevent unintended use.

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Documents required for the operation of the QMS are managed by the Document Control function
within the Quality Systems organization, and are available online at the internal Document
Control home page http://dochome/. External documents such as military documents, industry
standards, and handbooks required for the operation of the QMS are available within Document
Control (DCC0001).
7.5.3.1 Document Retention
Documented information is maintained to provide evidence of conformity to requirements and of
the effective operation of the QMS. Quality documents shall remain legible and be readily
identifiable and retrievable. Procedure, Record Retention Requirements (RRP0001) defines
controls needed for the identification, storage, protection, retrieval, retention time and disposition
or records. These controls shall satisfy regulatory and customer requirements.
Xilinx Customer Document Review Procedure (SCP0001) defines the process used to assure thetimely review, distribution and implementation of all customer engineering specifications andchanges based on customer required schedule. Timely review should be as soon as possible, andshall not exceed two working weeks.

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7.5.3.2 QMS Documentation Structure

Quality
ManualLevel 1

Corporate
Procedures

Level 2Standard Operating
Procedures (SOP)

Level 3Work Instructions, Forms
Specifications, Records

Level 4

Level 5Figure 2. Key Reference Documents
Level 2
Corporate Procedures
DCC0003
QAP0013
QAP0056
QAP0060
QAP0014
DPS0021
DPS0032
IPD0001
QAP0133
QCP0015QAP0191
WTS0001

Title
Formal Document Release & Change Control
Motivation, Training and Development
Corporate Quality/EHS Audit
Material Review Board (MRB)
Continuous Improvement Action
Product Design
IDS Release Process
IP Design Solutions Handbook
Management Review
Corporate Supplier Management
New Product Introduction
WTS Organization Analysis Document

ISO 9001 References
7.5
7.2
9.2
8.7, 10.2
10.2
8.3
8.3
8.3
9.3
8.4
8.3
8.2

Level 1 – Quality Manual
Level 2 – Corporate Procedures – Global procedures defining requirements of top level processes
Level 3 -- Standard Operating Procedures – Procedures (global or local) defining requirementsof key sub-processes to level 2 procedures.
Level 4 – All other procedures not defined as level 1, 2 or 3 above, work instructions, and forms.
Level 5 -- Specifications, technical drawings, reports, data, records, etc.
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8
8.1

Quality Manual

Operation
Operational Planning and Control
Xilinx product life cycle model includes processes defining product definition, design anddevelopment, qualification, ongoing manufacture and delivery, and obsolescence. Process maps
are shown in figure 1. Planning of product realization is consistent with the requirements of the
QMS (DPS0021, DPS0032, IPD0001).
Management determines quality objectives and requirements for the product and the need toestablish processes, documents, and resources required for verification, validation, monitoring,inspection, and testing specific to the product and the criteria for product acceptance. Records aredefined to provide evidence that the product realization process and the resulting product meet
QMS and customer requirements.

8.1.1

Product Security
Xilinx shall establish and maintain methods for the identification and analysis of security risks
and vulnerabilities for products throughout their life cycle. It is done through IT firewall,
security built into the device during design.

8.1.2

Planning of product realization – customer requirements
Customer requirements and references to its technical specifications shall be included in theplanning of product realization as a component of the quality plan.

8.1.3

Acceptance criteria
Acceptance criteria shall be defined by the organization and, where required, approved by thecustomer. Acceptance level shall be zero defects for attribute data sampling.

8.1.4

Confidentiality
The organization shall ensure the confidentiality of projects under development, and related
product information.

8.1.5

End of life planning
QAP0135 describes the discontinuance of manufacturing and/or support of products like:
responsibility for any future residual support issues and disposition of the organization’s parts
and assemblies.

8.1.6

Tools management
Xilinx shall ensure that internally developed software or tools used on the product life cycle aresubject to the appropriate quality methods(s). There will be a proposal of requirement, testingand documentation of tool before any final release.

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8.2

Requirements for Products and services

8.2.1

Customer Communication
At Xilinx, customer communication is vital to customer satisfaction. The organization has
determined effective arrangements for communicating with customers regarding productinformation, inquiries, contracts or order handling, including amendments, customer complaints,
customer feedback and product quality alert notifications and replacement of products.

8.2.1.1 Customer communication – customer specified format
Xilinx shall have the ability to communicate necessary information, including data, in a customerspecified language and format.
8.2.2

Determining the requirements for products and services
Xilinx defines product requirements. Product requirements include those specified by thecustomer, those not stated by the customer but necessary for the intended use, statutory andregulatory requirements related to the product, delivery and post delivery activities, and any
additional requirements defined by Xilinx.

8.2.2.1 Customer-designated special characteristics
Currently, Xilinx will not accept business on any products or services in which the customer
requirements include designation, documentation, or control of special characteristics. Processes
will be updated to demonstrate conformity to customer requirements for designation,
documentation and control of special characteristics if business including these requirements is
accepted in the future.
8.2.3

Review/change of requirements for products and services
Xilinx reviews product related requirements per the customer drawing, order entry, and customer
service procedures (SCP0001, CUS0002). These reviews are conducted prior to any commitment
to supply a product to the customer and ensure that product requirements are defined, contract ororder requirements differing form those previously expressed are resolved, and the organization
has the ability to meet the defined requirements. Records of the results of the review and actions
arising from the review are maintained. Where the customer provides no documented statementof requirement, the customer requirements are confirmed before acceptance. Where productrequirements are changed, the organization shall ensure that relevant documents are amended andthat relevant employees are made aware of the changed requirements.

8.2.3.1 Review of requirements of products and services - waiver
Waiving the requirement stated in 8.2.3 for a formal review shall require customer authorization.
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8.2.3.2 Organization manufacturing feasibility

Xilinx investigates, confirms, and documents the manufacturing feasibility of the proposed
product in the contract review process, including risk analysis.
8.3

Design and Development of products and services

8.3.1

GeneralIC Design and Development
A documented IC design flow describing the general guidelines and procedures of the Xilinx
design process is established and maintained through Document Control. This is documented in
DPS0021, IC Design Flow.
Software Design and Development
Software design processes are established and documented by the Design Software Division.
These processes are described in the IDS Release Process (DPS0032)

8.3.2

Design and development planningThe organization shall plan and control the design and development of product. During the designand development planning, the organization determines the design and development stages, thereview, verification and validation that are appropriate to each design and development stage, andthe responsibilities and authorities for design and development. The organization manages theinterfaces between all groups involved in design and development to ensure effective
communication and clear assignment of responsibility. Planning output is updated as the designand development progresses. At the corporate level, there will be project plan, risk management
plan, test plan, integration plan, configuration management plan and migration plan. Development
process quality measurement shall be established and maintained.

8.3.2.1 Multidisciplinary approach
Xilinx uses a multidisciplinary approach to prepare for product realization including development/ finalization and monitoring of special characteristics (key parameters), development and review
of FMEAs, including actions to reduce potential risks, and development and review of control
plans.
8.3.3

Design and Development Inputs
Inputs relating to product requirements are determined and records are maintained. Inputs include:
functional and performance requirements, applicable statutory and regulatory requirements,
information derived from previous similar designs, and other requirements essential for design anddevelopment. These inputs are reviewed for adequacy. Requirements are complete, unambiguousand not in conflict with each other.

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8.3.3.1 Product design input

Quality Manual

The organization identifies, documents, and reviews the product design inputs requirements. This
includes customer requirements (contract review), identification, traceability, packaging, targets
for product quality, life, reliability, durability, maintainability, timing and cost. The organization
shall have a process to deploy information gained from previous design projects, competitor
analysis, supplier feedback, internal input, field data, and other relevant sources for current andfuture projects of a similar nature.
8.3.3.2 Manufacturing process design input
The organization identifies, documents, and reviews the manufacturing process design inputs
requirements including product design output data, targets for productivity, process capability andcost, customer requirements, if any, and experience from previous developments.
8.3.3.3 Special characteristics
See section 8.2.1.1.
8.3.4

Design and development controls
Systematic reviews of design and development are performed in accordance with plannedarrangements to evaluate the ability of the results of design and development to meet requirements
and to identify any problems and propose necessary actions. Participants shall include
representatives of functions concerned with the design and development stages being reviewed.
To confirm the design, the product shall be stress tested, system tested before release; underabnormal conditions. Records of the results of the reviews and any necessary actions shall bemaintained.

8.3.4.1 Monitoring
Measurements at specified stages of design and development shall be defined, analyzed, andreported with summary results as an input to management review.
8.3.4.2 Design and development verification
Verification shall be performed in accordance with planned arrangements to ensure that the designand development outputs have met the design and development input requirements. Records ofthe results of the verification and necessary actions shall be maintained.

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8.3.4.3 Design and development validation
Design and development validation shall be performed in accordance with planned arrangements
to ensure that the resulting product is capable of meeting the requirements for the specified
application or intended use, where known. Wherever practicable, validation shall be completed
prior to the delivery or implementation of the product. Records of the results of validation andany necessary actions shall be maintained.
Design and development validation shall be performed in accordance with customer requirements
including program timing.
8.3.4.4 Prototype program
When required by the customer, Xilinx will have a prototype program and control plan. Xilinx
will use, wherever possible, the same suppliers, tooling and manufacturing processes as will be
used in production. All performance testing activities shall be monitored for timely completionand conformity to requirements. While services may be outsourced, the organization shall be
responsible for the outsourced services, including technical leadership.
8.3.4.5 Product approval process
Xilinx shall conform to a product and manufacturing process approval procedure recognized by
the customer. This product and manufacturing process approval procedure shall also be applied
to suppliers.
8.3.5

Design and Development Outputs
The outputs of design and development shall be provided in a form that enables verification
against the design and development input and shall be approved prior to release. Design anddevelopment outputs shall meet the input requirements for design and development, provide
appropriate information for purchasing, production and for service provision, contain or reference
product acceptance criteria, and specify the characteristics of the product that are essential for its
safe and proper use. Records of the results of the design output shall be maintained.

8.3.5.1.1 Product design outputs
The product design output shall be expressed in terms that can be verified and validated against
product design input requirements. The product design output may include DFMEA, reliability
results, product special characteristics and specifications, product error-proofing as appropriate,product definition including drawings or mathematically based data, product design reviews
results, system architecture, system detailed design, source code, user documentation anddiagnostic guidelines where appropriate.

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8.3.5.1.2 Manufacturing process design output
The manufacturing process design output is expressed in terms that can be verified against
manufacturing process design input requirements and validated. The manufacturing process
design output shall include: specifications and drawings, manufacturing process flow chart andlayout, manufacturing process FMEAs, control plans, work instructions, process approval
acceptance criteria, data for quality, reliability, maintainability, and measurability, results of errorproofing activities as appropriate, and methods of rapid detection and feedback of product andmanufacturing process nonconformities.
8.3.6

8.4

Design and Development changes
Design and development changes are identified and records are maintained. The changes (change
management process) shall be identified, reviewed, verified, validated as appropriate, andapproved before implementation. The review of design and development changes includes
evaluation of the effect of the changes on constituent parts and product already delivered. Recordsof the results of the review of changes and necessary actions shall be maintained.
Control of externally provided processes, products and services

8.4.1

General
The Xilinx purchasing system described in POLICY GP101, and General Flow for Purchasing
Process ensures that products, materials, and services purchased from suppliers andsubcontractors conform to requirements including applicable regulatory requirements.
Purchasing and Inventory Control department reviews the purchase requisitions to ensure theappropriate level of management approval per Xilinx Corporate Policies and Procedure Spending
Authorization Policy.
The type and extent of control applied to the supplier and the purchased product shall bedependent upon the effect of the purchased product on subsequent product realization or the final
product.
The organization evaluates and selects suppliers based on their ability supply products inaccordance with the organization’s requirements. Criteria for selection, evaluation, monitoring of
performance and re-evaluation are established (QCP0015). Records of evaluations and anynecessary actions arising from the evaluation shall be maintained.

8.4.1.1

Regulatory conformity
All purchased products or materials used in product shall conform to applicable regulatory
requirements.

8.4.1.2

External provider performance management
Xilinx performs external provider performance management activities for key external providers
so that their quality performance is tracked and feedback is provided to them to drive continual
improvement. For key external providers, alignment towards conformity to TL9000 / IATF16949
is required.

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8.4.1.3 Customer-approved sources
Where specified by the contract, Xilinx shall purchase products, materials or services fromapproved sources. The use of customer designated sources does not relieve the organization of
the responsibility for ensuring the quality of purchased products.
8.4.2

Type and Extent of Control
Xilinx has established and implemented inspection or other activities necessary to ensure thatpurchased products meets specified purchase requirements. If Xilinx or its customer intends toperform verification at the supplier’s premises, the intended verification arrangements andmethod of product release will be stated in the purchasing information.

8.4.2.1

Incoming product quality
Incoming product quality is assured by utilizing one or more of the following methods:••••

8.4.2.2

Evaluation of supplier statistical data
Receiving inspection sampling plans
Second or third party assessments coupled with records of acceptable delivered productquality
Part evaluation by a designated laboratory

Supplier monitoring
Supplier performance is monitored through the following indicators:••••

Delivered product quality
Customer disruptions including field returns
Delivery schedule performance
Special status customer notifications related to quality or delivery issues

Quality and delivery performance ratings shall be transmitted to the suppliers based on supplier
activity. Purchasing and Supplier Quality Assurance shall administer the evaluation of supplierperformance.
An Approved Vendor List (AVL) of suppliers of products, materials, and services that may impact
product quality is maintained per QCP0015, Approved Vendor List (AVL) procedure.
Requirements for approval of subcontractors and suppliers are defined in QCP0015,
Supplier/Subcontractor Qualification/Certification and Quality Systems Guidelines.
Outsource processes that affect product conformity, are listed in the approved vendors lists(FRC0806). Where specified in the contract, Xilinx’s customer or the customer’s representative
shall be afforded the right to verify at Xilinx’ and/or Xilinx’ subcontractor’s facilities that
subcontracted products conform to specified requirements.
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8.4.3

Information for External Providers
Purchasing information shall describe the product to be purchased, including where appropriate
requirements for approval of product, procedures, processes and equipment, requirements for
qualification of employees, and QMS requirements. Xilinx ensures the adequacy of specified
purchase requirements prior to their communication to the supplier. Purchasing is also responsible
for ongoing support, risk analysis, supply base management, and contract definition and ensuringthat proprietary, usage and licensing agreements are completed.

8.5

Production and Service Provision

8.5.1

Control of Production and Service Provision
Manufacturing processes at Xilinx are carried out under controlled conditions. Controlled
conditions include:
•
•
•
•
•
•
•
•
•

8.5.1.1

Information describing the characteristics of the product
Work instructions, as necessary
Use of suitable equipment
Use of monitoring and measuring devices
Implementation of monitoring and measurement
Validation and periodic reevaluation of the ability to achieve planned results
Implementation of actions to prevent human error
Implementation of release, delivery and post-delivery activities

Control plan
Xilinx shall develop control plans for the processes that produce products supplied to ourcustomers. In the case of outsourced processes, Xilinx shall ensure that the suppliers develop
control plans. Control plans shall take into account the DFMEA and manufacturing PFMEAs.
Control plans shall list the controls used for manufacturing process control, include methods formonitoring of control over special characteristics (key parameters), include any customer required
information, and initiate a specified reaction plan when the process becomes unstable or not
statistically capable. Control plans shall be reviewed and updated when changes occur affecting
product, manufacturing process, measurement, logistics, supply sources or FMEA.
Xilinx generated control plans and FMEAs will be maintained within the document control
system (see section 7.5.3). Supplier owned control plans and FMEAs will be maintained within
the supplier’s document control system. Supplier documents will be requested and used as
required then returned or destroyed. Additionally, these documents will be reviewed during theannual quality audits as indicated in the Corporate Supplier Management Procedure (QCP0015).

8.5.1.2

Work instructions
Documented work instructions for all employees having responsibilities for the operationof processes that impact product quality are to be accessible for use at the workstation.
These instructions shall be derived from sources such as the quality plan, the control plan
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describes the content of testing / retesting, the frequency of testing / retesting.
8.5.1.3

Verification of job set-ups
Job set ups shall be verified when performed. Work instructions shall be available for set-up
employees.

8.5.1.4

Operational Changes
Each time a significant change is made in the established operation, the organization has
processes to control and react to changes that impact product realization (QAP0167). The
effects of any change, including those caused by suppliers, shall be assessed, verified, andvalidated to ensure compliance to customer requirements before implementation. The
organization shall maintain a record of the date on which each change is implemented in
production. A critical examination shall be made of the first unit(s) processes after thechange. The implementation of changes includes updated documents.
Changes with impact on form, fit, and function will be notified to customers prior to
implementation and where required, customer approval and additional customer
verification requirements will be met (QAP0009).

8.5.1.5 Preventive and predictive maintenanceOperations shall identify key process equipment and provide resources for machine maintenanceand develop an effected planned total preventive maintenance system (EQP0040). As a minimum,
this system shall include planned maintenance activities, packaging and preservation ofequipment, tooling and gauging, availability of replacement parts for key manufacturing
equipment, documenting, evaluating and improving maintenance objectives. Operations shall
utilize predictive maintenance methods to continually improve the effectiveness and theefficiency of production equipment.
8.5.1.6 Management of production tooling
Xilinx provides resources for tool and gauge design, fabrication and verification activities throughthe use of our fab and assembly subcontractor partners. Xilinx’s supplier management process(QCP0015) reviews the subcontractors’ system for production tooling management including:
•
•
•
•
•
•
•
•

Maintenance and repair facilities and employees
Storage and recovery
Set-upTool-change programs for perishable tools
Tool design modification documentation, including engineering change level,
Tool modification and revision documentation
Toll identification, defining the status, such as production, repair or disposal
Monitor system for all activities that are outsourced

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Production scheduling is order driven to meet customer requirements.
8.5.1.8 Feedback of information from service
After sales support includes customer problem resolution and is defined in the General RMA
Process Procedure (QAP0004).
8.5.1.9 Service agreement with customer
Currently, Xilinx does not provide after sales service through a service agreement. Processes will
be updated to meet customer requirements if service agreements are accepted in the future.
8.5.1.10
Validation of processes for production and service provision
Xilinx validates processes for production and service provision where the resulting output cannot
be verified by subsequent monitoring or measurement. Validation demonstrates the ability of theprocesses to achieve planned results. Xilinx establishes defined criteria for review and approvalof the process, approval of equipment and qualification of employees, use of specific methods
and procedures, requirements for records and re-validation. The primary validation of integrated
circuits is through use of electrical test data. Software first articles are validated prior to volume
manufacturing. The requirements of 8.5.1.9 apply to all processes for production and service
provision.
8.5.2

Identification and Traceability
Xilinx maintains comprehensive and inclusive product identification and traceability processes,
procedures and systems. Xilinx processes encompass the planning, testing and inspection;consequently, these systems also incorporate inspection and test status.
Identification and traceability is maintained down to the individual device level by means ofdevice marking criteria, electronic WIP tracking system, and a paper system (e.g., lot travelers,labels, inspection stamps).

8.5.3

Property belonging to customers or external providers
The control of customer property is outlined in the procedures referenced in the document
reference table. Customer supplied items are identified, safeguarded from loss or damage and,handled in the same manner as other incoming products to ensure conformance to requirements.
If customer property is lost or damaged, or found unsuitable for use, this status is recorded andpromptly reported to customers.

8.5.3.1 Customer-owned production tooling
Customer owned tools; manufacturing, test, inspection tooling and equipment shall bepermanently marked so that the ownership of each item is visible, and can be determined.
8.5.4

Preservation
Detailed procedures have been established and maintained to preserve the conformity of productduring internal processing and delivery to the intended destination. This preservation includes
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constituent parts of a product. These procedures include proper methods for adding or removing
product from tubes or trays, methods for transport of product from one location to another, methods
to prevent electrostatic discharge damage. Cleanliness to the extent necessary to prevent
deterioration or damage of product is required at all locations where product is processed or stored.
All products shall be packaged for shipment from Xilinx in a manner to prevent mechanical,
electrical, or electrostatic damage to devices. Full compliance to specific customer and Xilinx
requirements regarding packing materials and labeling requirements are maintained.
8.5.4.1 Storage and inventory
The condition of product in stock shall be assessed at appropriate planned intervals in order todetect deterioration. The inventory management system shall optimize inventory turns over timeand assure stock rotation. Obsolete product shall be controlled in a similar manner tononconforming product.
8.5.5

Post-Delivery Activities
Refer section 8.2.1

8.5.6

Control of Changes
Refer sections 8.3.6 and 8.5.1.4

8.6

Release of Products and Services
At Xilinx product quality and reliability is monitored and measured at every stage of the processfrom the Design & Development of the product, through to Manufacturing Processes, Planningfor Product Realization, Management Review and Preventive Action. Detailed documentation
shall be retained.
Evidence of conformity with acceptance criteria is maintained. Records indicate the person(s)authorizing release of product.
Product release and service delivery occurs after planned arrangements have been satisfactorily
completed, unless otherwise approved by a relevant authority and where applicable by thecustomer.

8.6.1 Layout inspection and functional testing
A layout inspection and a functional verification to applicable customer engineering material andperformance standards shall be performed for each product as specified in the control plans.
Results are available for customer review.
8.6.2 Appearance items
Currently, Xilinx does not manufacture parts designated as appearance items. Processes will be
updated to meet customer requirements if business including appearance items is accepted in the
future.

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8.7

Quality ManualControl of nonconforming outputs
Non-conforming materials or products are segregated and identified to prevent its unintended use
pending investigation of root cause, and to assess to what extent the non-conformance may impact
other products, processes or services. Lots that are placed on Lot-On-HOLD (LOH), a lot
disposition review by the engineering team is required.
When materials, products, processes and services are found to be nonconforming to applicable
procedures, specifications, drawings, or customer contractual agreements, a Material Review
Board (MRB) may be initiated by a Xilinx employee to evaluate and disposition the matter. The
MRB disposition process (QAP0060) includes the control of rework, customer notification, andcustomer waiver as appropriate.
Nonconforming product can be dealt with by one or more of the following ways:••••

By taking action to eliminate the detected nonconformity.
Segregation, containment, return or suspension of provision of products
By authorizing its use, release or acceptance under concession by a relevant authority and,
where applicable, by the customer.
By taking action to preclude its original intended use or application.

Records of the nonconformity and subsequent actions taken, including concessions obtained, aremaintained. When nonconforming product is corrected it shall be re-verified to demonstrate
conformity to the requirements. When nonconforming product is detected after delivery or use
has started, Xilinx shall take action appropriate to the effects, or potential effects, of thenonconformity.
8.7.1

Control of nonconforming product – unidentified status
Product with unidentified or suspect status shall be classified as nonconforming product.

8.7.2

Control of reworked productInstructions for rework, including re-inspection requirements, shall be accessible to and utilized
by the appropriate employees.

8.7.3

Customer information
Customers shall be informed promptly in the event that nonconforming product has been shipped.

8.7.4

Customer waiver
Xilinx shall obtain a customer waiver prior to further processing whenever the product or
manufacturing process is different from that which is currently approved. The waiver record shallcontain the expiration date or quantity authorized. Xilinx shall ensure compliance with theoriginal or superseding specifications and requirements when the waiver expires. Material
shipped on a waiver shall be properly identified on each shipping container. This applies equallyto a purchased product. Xilinx shall agree with any requests from suppliers before submission to
the customer.

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9
Performance Evaluation
9.1
Monitoring, Measurement, Analysis and Evaluation
9.1.1
GeneralManagement plans and implements the monitoring, measurement, analysis and improvement
processes needed to ensure conformity of products, services, and the QMS, and to continually
improve the QMS. These processes define necessary methodologies, including statisticaltechniques, and the extent of their use.
Process measurements shall be identified, documented and monitored by the respective process
owners, to ensure continued suitability and promote increased effectiveness of processes. Whenplanned results are not achieved, correction and corrective actions shall be taken, as appropriate.
Xilinx shall retain appropriate documented information as evidence of the results.
9.1.1.1 Identification of statistical tools
Xilinx reviews internal processes for the application of statistical technique especially statisticalprocess control (SPC) during advance quality planning. Implementation of SPC will be performedin accordance with the requirements define within the Policy and Process Control Quality System(QAP0126).
Statistical techniques are used as necessary to control the manufacturing processes of Xilinx, its
wafer foundries, assembly and test subcontractors. Subcontractors are responsible for the
implementation and review of SPC within their processes, and are monitored by Xilinx.
Xilinx works with individual wafer foundries and assembly subcontractors to define criticalparameters to be monitored and supplied to Xilinx on a periodic basis.
9.1.1.2 Knowledge of basic statistical concepts
Basic statistical concepts such as variation, control (stability), process capability and overadjustment shall be understood and utilized by employees in areas where processes require
statistical techniques.
9.1.2

Customer Satisfaction
Senior management has established processes to measure and monitor customer satisfaction andto continually use this information to improve performance. This includes customer perception
as to whether the organization has met customer requirements. The methods used to collect thisdata include:
•
•
•
•
•
•
•

Delivery performance
Customer Visits
Customer Scorecards
Customer Case Management
Customer Complaint
RMA Process
CIA (Continuous Improvement Action Reports)

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Supplier Audits
Distributor Audits
Web Surveys

Quality Manual

9.1.2.1 Customer satisfaction – realization process evaluation
Customer satisfaction is also monitored through the continual evaluation of the realization
process. Performance indicators based on objective data include:••••

Delivered part quality performance
Customer disruptions including field returns
Delivery schedule performance
Customer notifications related to quality or delivery issues

Xilinx does not monitor incidents of premium freight as it is Xilinx and industry standard practice
to ship all products via fastest (air) methods. Xilinx monitors the performance of manufacturing
process to demonstrate compliance with customer requirements for product quality and efficiencyof the process.
9.1.3

Analysis and evaluation
Data on the QMS processes is collected, reported, and analyzed through Management and other
Reviews, by the Continuous Improvement Action Systems, and through internal audits. The
analysis of data provides information relating to customer satisfaction, conformity to productrequirements, the performance and effectiveness of the QMS, characteristics and trends ofprocesses, the performance of external providers and the need for improvement to the QMS.
Data is also collected through the following Xilinx Customer Satisfaction programs:
•
•
•
•
•
•

Customer Complaints / Scorecards
RMA Process
Customer Visits
Supplier / Distributor Audits
Delivery of product performance
Cycle time of manufacturing

The analysis on all of the above determines if planning has been implemented effectively, theeffectiveness of actions taken to address risks and opportunities, and highlights the areas that need
to be addressed for continual improvement of the QMS.
9.1.3.1 Analysis and use of data
Trend analysis of nonconforming product including no trouble found products (NTF), shall be
performed on a defined, regular basis and results utilized as input for corrective action andcontinual improvement.
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Trends in quality and operational performance shall be compared with progress toward objectives
and lead to action to support the following:•

Development of priorities for prompt solutions to customer related problems.

•

Determination of key customer related trends and correlation for status review, decision
making and longer term planning.
An information system for the timely reporting of product information arising from usage.

•

9.1.3.2 Sustainability Assessment
On an annual basis, Xilinx publishes a copy of the Corporate Responsibility Report using the GRI
Sustainability Reporting Guidelines; it is a comprehensive sustainability reporting standard in theworld for organizations to report economic, environmental, social and governance performance.
The report is available on the Xilinx website.
9.2

Internal Audit
Internal auditing of Xilinx processes, operations, QMS, and records is a key constituent of the
Quality System. Internal quality audits are prioritized, scheduled, performed, reported, andfollowed up in accordance with the requirements of QAP0056.
This includes the responsibilities and requirements for planning, conducting, reporting results,
and maintaining audit records. Internal audits determine if the QMS conforms to the requirementsof ISO9001, and to the QMS requirements established by Xilinx. Internal audits also determine
if the QMS is effectively implemented and maintained. Audit planning takes into consideration
the status and importance of the processes and areas to be audited, as well as the results of previous
audits. Audit planning defines the audit criteria, scope, frequency and methods used.
The audit process ensures objectivity and impartiality. Auditors do not audit their own work.
Audit findings are entered into the CIA system to ensure that management of the audited area
takes actions without undue delay to eliminate detected non-conformities. Follow up activities
include the verification of the actions taken. Internal quality audit recommendations and results
are reviewed as part of management review.

9.2.1

Internal Audit types
Quality management system audit - The QMS is audited to verify compliance with all QMS
requirements
Manufacturing process audit - Each manufacturing process is audited to determine its
effectiveness (QCP0015, QCP0059).

9.2.2

Internal audit plans
Internal audits cover all quality management related processes and activities. Internal audits arescheduled according to an annual plan. The internal audit program shall include all applicablerequirements. Non-conformities or customer complaints occur, the audit frequency shall beappropriately increased (QAP0056).

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9.2.3Internal audit qualification
Internal auditors shall be qualified to audit the requirements of the applicable standard.

9.3
9.3.1

Management Review
GeneralSenior management reviews the organization’s QMS to ensure its continuing suitability, adequacyand effectiveness and alignment with the strategic direction of the organization (QAP0133).
Reviews are scheduled at least annually, depending on the specific forum. Agendas are organizedaround the key initiatives and business needs, as defined in QAP0133. All required review topics
are covered over the course of the year.

9.3.1.1 Quality Management System performance
These reviews shall include all requirements of the QMS and its performance trends as an
essential part of the continual improvement process. Part of the management review includes themonitoring of quality objectives, including cost of poor quality. Results are recorded providing
evidence of achievement of the quality objectives and customer satisfaction with productsupplied.
9.3.2

Management review inputs
Inputs to management review include: the status of actions from previous reviews, changes inexternal and internal issues that are relevant to the QMS, information on the performance andeffectiveness of the QMS including customer satisfaction and feedback from relevant interested
parties, the extent to which quality objectives have been met, process performance and conformityof products, nonconformities & corrective actions, monitoring and measurement results, audit
results, the performance of external providers, the adequacy of resources, the effectiveness ofactions taken to address risks and opportunities and area for improvement.

9.3.3

Management review outputs
The output from management review includes decisions and actions related to opportunities for
improvement, any need for changes to the QMS, and resource needs.

9.3.4

Other Reviews• Technology Review Board (TRB): A committee, established to oversee the QML (Qualified
Manufacturing Line) Program. Xilinx High Reliability and Military products are qualified,processed, and manufactured in accordance with the QML Program requirements. Reference
QAP0093 for additional TRB information.
•

The Board of Directors has its own Internal Audit committee responsible for review ofbusiness processes, with particular emphasis on financial reporting and accounting methods.

•

The Director of WW Compliance has responsibility for implementing the requirements ofSarbanes Oxley Exclusion 404; Import / Export compliance and other financial complianceactivities.

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The VP & General Council is responsible for legal compliance and is accountable to the Boardof Directors in these matters.

10 Improvement
10.1 General
Xilinx shall determine and select opportunities for improvement and implement any necessary
actions to meet customer requirements and enhance customer satisfaction. It is the responsibilityof the functional managers to implement methods to encourage employee participation in
improvement activities.
10.2

Nonconformity and Corrective Action
The corrective action process incorporates a systematic step-by-step corrective action problem
solving approach (8-D process) used to identify the cause of nonconformity, eliminate the cause
and prevent recurrence. A documented procedure (QAP0014) defines requirements for reviewing
nonconformities, determining their causes, evaluating the need for action to prevent recurrence,
determining and implementing action, recording of the results of actions taken, and reviewing
corrective action taken. Xilinx shall, if necessary, update risks and opportunities and makechanges to the QMS.

10.2.1 Problem solving
Xilinx has a defined process for problem solving leading to root cause identification andelimination. Xilinx will use a customer prescribed problem-solving format if it exists.
10.2.2 Error proofing
The use of error proofing methods are encouraged within the corrective action process.
10.2.3 Corrective action impact
The organization shall evaluate the need for action to eliminate the cause(s) of the nonconformity,in order that it does not recur or occur elsewhere. Application of corrective actions and controls
implemented to other similar processes and products, to eliminate the cause of nonconformity.
10.2.4 Rejected product test / analysis
Xilinx analyzes parts rejected by the customer’s manufacturing plants, engineering facilities anddealerships. Xilinx minimizes the cycle time of this process. Records of these analyses are kept
and made available upon request. Xilinx performs analysis and initiates corrective action toprevent recurrence.
10.2.5 Preventive Action
As part of a continuous drive for improvement within our processes data is collected and analyzed
to eliminate the causes of potential nonconformities in order to prevent their occurrence. The
preventive action process (QAP0014) addresses potential nonconformity cause, actions to prevent
occurrence, records of results of action taken, and the review of action taken. Xilinx reviews thefindings at various levels of management review and take appropriate action to address areas ofDocument: QAP0002

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concern.
10.3

Continual Improvement
The continual improvement process is a companywide methodology to improve the suitability,
adequacy and effectiveness of the QMS through the use of the quality policy, quality objectives,
audit results, analysis and evaluation of data, corrective and preventive actions and management
review. Outcome of the analysis is reviewed with management and appropriate actions are taken
to implement the necessary improvements.
It is the responsibility of the functional managers to promote the principles of continual
improvement throughout their functions and encourage their respective organizations to take full
responsibility for implementing this.

10.3.1 Continual improvement of the organization
Continual improvement is employed companywide. Some of the key process areas for continual
improvement include IC Development, Supplier management and NPI.
10.3.2 Manufacturing process improvement
Manufacturing process improvement shall continually focus upon control and reduction ofvariation in product characteristics and manufacturing process parameters.

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APPENDIX A: XILINX DOCUMENTS CROSS REFERENCE TABLES

GENERAL REQUIREMENT

ISO9001
TL9000
IATF16949

TITLE
PURPOSESCOPE
REFERENCED DOCUMENTSRESPONSIBILITYREQUIRMENTSCONTEXT OF THE ORGANIZATIONQUALITY MANAGEMENT SYSTEMS

4.0
4.4

GENERAL

4.1

DOCUMENTATION REQUIREMENTS
CONTROL OF DOCUMENTS
CONTROL OF CUSTOMER SUPPLIEDDOCUMENTS AND DATADATA CONTROLCONTROL OF QUALITY RECORDS

7.5
7.5.3

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7.5

XILINX REFERENCE
SPECIFICATIONSQAP0002
QAP0002, ISO9001, TL9000, IATF16949
QAP0002
QAP0002
QAP0002
QAP0002
QAP0002
QAP0002, ANSI/NCSL Z540-1-1994,
MIL-PRF-38535, MIL-STD-883,
ISO9001, TL9000, IATF16949
QAP0002, ANSI/NCSL Z540-1-1994,
MIL-PRF-38535, MIL-STD-883,
ISO9001, IATF16949, TL9000,
IATF16949 Semiconductor
Commodity
QAP0002, ISO9001, IATF16949, TL9000
MIL-PRFC-38535
ISO 9001, IATF16949, TL9000© Copyright 2021 Xilinx-AMD

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XILINX REFERENCE
SPECIFICATIONSQAP0133
QAP0133, QAP0093
QAP0133, QAP0093,
Sequence and interactions of Xilinx
overall processes: Top level flow
attached
RRP0001
DCC0003, DPS0018
SCP0001, EAP0001
DCC0001
RRP0001

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Quality Manual

XILINX DOCUMENTS CROSS REFERENCE TABLES (continued)
GENERAL REQUIREMENT

ISO9001
TL9000
IATF16949

XILINX REFERENCE
SPECIFICATIONSXILINX REFERENCE
SPECIFICATIONSLEADERSHIPLEADERSHIP AND COMMITMENTCUSTOMER FOCUS
CUSTOMER RELATIONSHIP DEVELOPMENTCUSTOMER COMMUNICATION PROCEDURE

5.0
5.1
5.2

QAP0002
QAP0002
QAP0002, ISO9001, IATF16949, TL9000

QUALITY POLICYPLANNING
ACTIONS TO ADDRESS RISKS ANDOPPORTUNITIESQUALITY OBJECTIVES

5.2
6.0
6.1

QAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949, TL9000
QAP0002

6.2

QAP0002, ISO9001, IATF16949, TL9000

QAP0133, QAP0034, QAP0056

5.2

QAP0002, ISO9001, IATF16949, TL9000

QAP0150, Customer Input (MRL, EBC,
Quality Initiative), Six Months Business
Review (Fab. and Assembly),

QAP0133, QAP0093
QAP0133
QAP0150
QAP0150, EBC
QAP0133QUALITY MANAGEMENT PLANNING
LONG AND SHORT TERM QUALITY PLANNING
CUSTOMER INPUT
EXTERNAL PROVIDER INPUTRESPONSIBILITY, AUTHORITY, and
COMMUNICATIONRESPONSIBILITY AND AUTHORITY
INTERNAL COMMUNICATIONORGANIZATION PERFORMANCE FEEDBACK

Document: QAP0002

Rev: 44

Takes place in Quarterly Review
Meetings, Published on Bulletin Boards
and Intranet

5.3

XILINX CONFIDENTIAL

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Quality Manual

XILINX DOCUMENTS CROSS REFERENCE TABLES (continued)
GENERAL REQUIREMENT

ISO9001
TL9000
IATF16949

MANAGEMENT REVIEWRESOURCE MANAGEMENTPROVISION OR RESOURCESHUMAN RESOURCES
ORGANIZATIONAL KNOWLEDGECOMPETENCE, AWARENESS AND TRAINING

XILINX REFERENCE
SPECIFICATIONSXILINX REFERENCE SPECIFICATIONS

9.3
7.1
7.1
7.1.2

QAP0002, ISO9001, IATF16949
QAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949, TL9000
Human Resources Website

DPS0021, DPS0032, QAP0093, QAP0133

7.1.6
7.2, 7.3

QAP0002
QAP0002, ISO9001, IATF16949, TL9000
Human Resources Website
Human Resources Website

INTERNAL COURSE DEVELOPMENTQUALITY IMPROVEMENT CONCEPTS
TRAINING REQUIREMENTS AND AWARENESSESD TRAININGADVANCED QUALITY TRAINING
TRAINING CONTENTO PERATORQUALIFICATIONS

7.2
7.2
7.2
7.2

QAP0002, ISO9001, IATF16949, TL9000

PRODUCT REALIZATIONPLANNING OF PRODUCT REALIZATION

8.0
8.1

LIFE CYCLE MODEL
NEW PRODUCT INTRODUCTION
DISASTER RECOVERY

QAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949,
TL9000, MIL-PRF-38535, MIL-STD-883,
QAP0002

8.1

END OF LIFE PLANNING

Document: QAP0002

Rev: 44

XILINX CONFIDENTIAL

QAP0013, OJT
QAP0013, TRP0008,

QAP0003
SPC, Problem Solving, Design forExperiments

7.1.3, 7.1.4

INFRASTRUCTURE/ WORK ENVIRONMENT

QAP0133

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OJT Training, EHS0021, EHS0002
TRP0008, QAP0013
EHS0001, EHS0005, EHS0020, EHS0024,
MAC0029, TRP documents.
QAP0070, TSC0020
DPS0021, DPS0032, SCP0002,
PCC0001, MAC0062, QAP0034,
PCC0029, IVC0051 DPS0021,
DPS0032, QAP0152, DPS0021,
DPS0032, QAP0152
BCP0001-XXXX (all BCPs), IncidentManagement Action Guide (XSJ)
QAP0009, QAP0135, RRP0001, DPS0018,
SCP0002

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Quality Manual

XILINX DOCUMENTS CROSS REFERENCE TABLES (continued)

GENERAL REQUIREMENT

ISO9001
TL9000
IATF16949

XILINX REFERENCE
SPECIFICATIONSCUSTOMER RELATED PROCESSES

8.2

QAP0002, ISO9001, IATF16949, TL9000

DETERMINATION OF REQUIREMENTS RELATEDTO THE PRODUCTREVIEW OF REQUIREMENTS

8.2.2

CUSTOMER COMMUNICATIONNOTIFICATION ABOUT PROBLEMS
PROBLEM SEVERITY

8.2.1

QAP0002, ISO9001, IATF16949,
TL9000, QML
QAP0002, ISO9001, IATF16949,
TL9000, QML
QAP0002, ISO9001, IATF16949,
TL9000,

PROBLEM ESCALATIONCUSTOMER FEEDBACK
ORGANIZATIONS RECALL PROCESS

8.2.1

DESIGN AND DEVELOPMENT

8.3

QAP0002, ISO9001, IATF16949, TL9000

DESIGN AND DEVELOPMENT PLANNING
PROJECT PLAN
REQUIREMENTS TRACABILITYTEST PLANNINGRISK MANAGEMENT PLAN
INTEGRATION PLANNING
ESTIMATIONMIGRATION PLANNING
DESIGN AND DEVELOPMENT PROCESSQUALITY MEASUREMENT PLANNING AND
IMPLEMENTATION

8.3.2

QAP0002, ISO9001, IATF16949, TL9000

DESIGN AND DEVELOPMENT INPUTSCUSTOMER AND SUPPLIER INPUTDESIGN AND DEVELOPMENT REQUIREMENTSCONTENT OF REQUIREMENTS

8.3.3

QAP0002, ISO9001, IATF16949, TL9000

DESIGN AND DEVELOPMENT OUTPUTS

8.3.5

QAP0002, ISO9001, IATF16949, TL9000

DESIGN AND DEVELOPMENT REVIEWDESIGN AND DEVELOPMENT VERIFICATIONDESIGN AND DEVELOPMENT VALIDATION

8.3.4
8.3.4
8.3.4

Document: QAP0002

Rev: 44

8.2.3

XILINX CONFIDENTIAL

XILINX REFERENCE
SPECIFICATIONSSCP0002, SCP0001, CUS0002,
DPS0021, DPS0032,
SCP0001, SCP0002
QAP0009, QAP0069, QAP0150,
QAP0060, QAP0009
Xilinx.com, Customer Hotline, QAP0060
QAP0060, QAP0069,
QAP0060, QAP0118

QAP0002, ISO9001, IATF16949
QAP0002, ISO9001,
IATF16949, AEC-Q100

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DPS0021, DPS0032. IPD0001,
QAP0191
PDD, SRB
PDD, SRBFPGA: TSP0068,
TSP0100, PDD
CPLD: TSP0059, DPS0021, DPS0032
CSD: TSP00058

DPS0021, DPS0032
SRB Phase 0, PDD (Product Design
Document)
PDD, PDS
Data Sheet, MAC0029, B) NOTAPPLICABLE
DPS0021, DPS0032
DPS0021, DPS0032
DPS0021, DPS0032
DPS0021, DPS0032, QAP0034

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Quality Manual

XILINX DOCUMENTS CROSS REFERENCE TABLES (continued)
GENERAL REQUIREMENT

ISO9001
TL9000
IATF16949

CONTROL OF DESIGN AND DEVELOPMENT
CHANGES

8.3.6

XILINX REFERENCE
SPECIFICATIONSQAP0002, ISO9001, IATF16949

XILINX REFERENCE
SPECIFICATIONSDPS0021, DPS0032

CHANGE MANAGEMENT PROCESSDPS0015, Change Control Board

INFORMING CUSTOMERS

QAP0009

PROBLEM RESOLUTION CONFIGURATIONMANAGEMENTSRB PROJECT MANAGEMENT, MMSI
Control, Design Fixes

COMPONENT CHANGESMSC1001

PURCHASING

QCP0015, QAP0009, QAP0034,
MSC1006
POLICY GP101, QCP0015,

8.4, 8.4.1, 8.4.2,
8.4.3

QAP0002, ISO9001, IATF16949, TL9000

8.5
8.5.1

QAP0002, ISO9001, IATF16949, TL9000

PURCHASING PROCEDURESPRODUCTION AND SERVICECONTROL OF PRODUCTION AND SERVICE

QAP0002

ORGANISATION SUPPORT PROGRAMSERVICE RESOURCES
EMERGENCY SERVICEINSTALLATION PLAN

Document: QAP0002

Rev: 44

QAP0099, POLICY GP101, QAP0150,
DPS0021, DPS0032,
QCP0015, BCP, Quality Business
Review
CPD: Control Plans, FME: FMEA plans
QAP0004, Customer Training
WTS0001, QAP0167
CUSTOMER SERVICE GROUPDATA BOOK / DATA SHEETCUSTOMER TRAINING

XILINX CONFIDENTIAL

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Quality Manual

XILINX DOCUMENTS CROSS REFERENCE TABLES (continued)
ISO9001
TL9000
IATF16949

GENERAL REQUIREMENTVALIDATION OF PROCESSES FOR
PRODUCTION AND SERVICES

8.5

IDENTIFICATION AND TRACEABILITY

8.5.2

PRODUCT IDENTIFICATIONXILINX REFERENCE
SPECIFICATIONS

100% Test is Validation
QAP0002, ISO9001, IATF16949,
TL9000,MIL-PRF-38535

TRACEABILITY FOR RECALL
8.5.3
8.5.4

QAP0002, ISO9001, IATF16949, TL9000

ANTI-STATIC PROTECTION
PACKAGING AND LABELING AUDITDETERIORATIONCONTROL OF CHANGES

8.5.6

CONTROL OF MONITORING AND MEASURING
DEVICES

7.1.5

IDENTIFIED EQUIPMENT

Rev: 44

PCC0001, MAC0062
IVC0048, MAC0011, MMSI, CXDB,TEST PROGRAMS
Component Recall: QAP0118

TRACEABILITY OF DESIGN CHANGESCUSTOMER PROPERTYPRESERVATION OF PRODUCTDocument: QAP0002

XILINX REFERENCE
SPECIFICATIONSXILINX CONFIDENTIAL

QAP0002, ISO9001, IATF16949,
TL9000
QAP0002, ISO9001, IATF16949,
TL9000, ANSI/NCSI/NCSL ZX540-11994

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MAC0011, DPS0015, XAMS, MMSI
EAP0001
QAP0003, IVC0031, IVC0035,
MAC0029, MAC0002
QAP0003, TSP0007,
IVC0051, IVC0031
IVC0035
QAP0167
QAP0015, TSP0058, TSP0059,
TSP0068
QAP0015

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Quality Manual

XILINX DOCUMENTS CROSS REFERENCE TABLES (continued)
ISO9001
TL9000
IATF16949

GENERAL REQUIREMENTXILINX REFERENCE
SPECIFICATIONSMEASUREMENT, ANALYSIS, AND
IMPROVEMENT

9.1

QAP0002, ISO9001, IATF16949, TL9000

MONITORING AND MEASUREMENTCUSTOMER SATISFACTIONCUSTOMER SATISFACTION DATA

9.1
9.1.2

QAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949, TL9000

INTERNAL AUDITMONITORING AND MEASUREMENT OF
PROCESSES
MONITORING AND MEASUREMENT OF
PROCESSES

9.2
9.1

QAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949,
TL9000 AEC-Q001, AEC-Q002

MONITORING AND MEASUREMENT OFPRODUCT

8.6

9.1

INSPECTION AND TEST DOCUMENTATIONINSPECTION AND TEST RECORDSPERIODIC RETESTINGCONTENT OF TESTINGFREQUENCY OF TESTINGTESTING OF REPAIR AND RETURN PRODUCTSCONTROL OF NON-CONFORMING PRODUCTANALYSIS OF DATATREND ANALYSIS OF NON-CONFORMING
PRODUCT8.7
9.1.3

QAP0002, ISO9001, IATF16949, TL9000

QAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949, TL9000

FIELD PERFORMANCE DATASUSTAINABILITY ASSESSMENT

Document: QAP0002

Rev: 44

XILINX REFERENCE
SPECIFICATIONSQAP0126, DPS0021, DPS0032,
QAP0034
QAP0150, QAP0133
CUSTOMER SCORECARDS, Web
Support
QAP0056
QAP0056, QAP0133
DPS0021, DPS0032, QAP0126,
QAP0127, DPS0021: Design phasecompletion hand off, SRB, FAB YIELD,ASSEMBLY SPC, DPS0032
DSP0021, TSP0100, TSP0007,
EQP0113, TSP0037, TSP0068,
QAP0014, QAP0126, QAP0127,
QAP0149, PCC0001, PCC0029,
MAC0062
QAP0034 Quarterly Monitors
QAP0034
RETURN PRODUCT – RMA
PROCESS
QAP0014, QAP0060, , QAP0149
QAP0014, QAP0069, QAP0060,
QAP0133, QAP0149, TSP0007
QAP0189, WTS0001
Corporate Responsibility Report

XILINX CONFIDENTIAL

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Quality Manual

XILINX DOCUMENTS CROSS REFERENCE TABLES (continued)
GENERAL REQUIREMENTIMPROVEMENT
GENERAL
CORRECTIVE ACTIONCONTINUAL IMPROVEMENT

Document: QAP0002

Rev: 44

ISO9001
TL9000
IATF16949
10
10.1
10.2
10.3

XILINX CONFIDENTIAL

XILINX REFERENCE
SPECIFICATIONSQAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949, TL9000
QAP0002, ISO9001, IATF16949, TL9000

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XILINX REFERENCE
SPECIFICATIONS

CI projects
QAP0014, QAP0133
CI projects

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APPENDIX B: REFERENCED DOCUMENTS
•
•
•
•
•
•
•
•

Quality Manual

ISO9001: Quality Management Systems
TL9000: Quality Management System Requirements Handbook
Mil-Prf-38535 Part Manufacturers And Service Providers for Integrated Circuits
Failure Mode and Effects Analysis (FMEA) AIAG manual
IEC61508 & ISO26262: Functional safety
ISO21434: CyberSecurity
IATF16949: Automotive Quality Management System Standard

Other documents are referenced in the table of contents of Appendix-A

Document: QAP0002

Rev: 44

XILINX CONFIDENTIAL

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