Quality for life.

Quality for life.
In 2009, Xilinx customers counted on our long-held commitment to qualitydriven innovation to meet increasingly stringent product requirements in a broad
range of markets, including aerospace and defense; automotive; consumer;
industrial, medical and scientific; and wired and wireless communications.
In the face of the worst economic downturn in recent history, world-classsystems companies placed their bets on fewer, highly differentiated productdesigns and adopted cost-effective, flexible, programmable technologies tofuel low-cost innovation. In short, programmability became an imperative fortoday’s companies to effectively compete in a global economy increasingly
driven by fickle, fragmented consumer markets and relentless demand for
hyper-connectivity and mobility.
Against this backdrop, Xilinx employees united with our worldwide networkof suppliers and partners in a common mission to not only meet, but exceed
customer expectations, taking our quality programs and processes to the nextlevel. We kept our promise to deliver increasingly sophisticated, feature-richprogrammable platform solutions and services with superb quality — on time,
every time.
Moreover, we stepped up that commitment with the delivery of base, domainspecific and market-specific Targeted Design Platforms that allow softwareand hardware designers to jump-start their designs, freeing them to focus
design talent on product innovation and differentiation.
In our 2009 Quality Annual Report, you’ll gain insight into the philosophy,
programs and results of our quality initiatives over the past year. Just as
important, you’ll learn more about our goals for 2010, as we continue toimprove quality for the life of Xilinx® solutions — silicon, software, intellectual
property, services and support — and the inventive products our customers
bring to market.

TH ESE E LE M E NTS COM E TOG ETH E R ON OU R COVE R TO
R E PR ESE NT HOW XI LI NX PRODUCTS I M PACT TH E QUALITY OF OU R
DAI LY LIVES: AN EYE DIAG RAM, A FAM I LY AN D A BOAR D. TH E EYE
DIAG RAM IS A KEY M EASU R E M E NT OF QUALITY AN D SIG NAL

We’re proud to report that Xilinx and our customers embodied a spirit ofinnovation in the face of turbulent economic, technological and market
conditions throughout this past year. This same spirit led to the invention of
the programmable chip 25 years ago by Xilinx founder and 2009 National
Inventors Hall of Fame inductee Ross Freeman. And it’s alive today within
Xilinx employees and customers who, like Ross, have the courage to imagine
and create the ‘impossible.’

I NTEG R ITY WITH I N OU R I N DUSTRY. WE USE IT H E R E AS A WI N DOW
TO LOOK WITH I N TH E XI LI NX BOAR D AN D R EVEAL TH E LIVES THATAR E E N R ICH E D TH ROUG H OU R PRODUCTS.

Moshe Gavrielov

Vincent Tong

President & CEO
Xilinx, Inc.

Senior Vice President, Quality & New Product Introductions
Xilinx, Inc.
Board of Directors, Global Semiconductor Alliance

1

XILINX QUALITY REPORT | 2009

SEGMENT PROFILEXILINX MARKET-DRIVEN QUALITY
Xilinx programmable chips are the innovation platform for tens of thousandsof products that affect the quality of our everyday lives, powering a wide range
of applications for wired and wireless communications, consumer electronics,
medical instrumentation, automotive systems and aerospace exploration. As muchas our technical leadership contributes to the success of these products, quality isa fundamental differentiator for our company and our customers.

The Xilinx Quality Mission
At Xilinx, we have a relentlesscommitment to delivering innovative
programmable platform solutions andservices with superb quality — on time,
every time.
Customers, Commitment and Culture are
the cornerstones of our quality philosophy.
These are the guiding forces of our quality
mission and shape how we execute to

the highest standard of quality, placing
our customers’ deﬁnition of quality ﬁrst
throughout the product development anddelivery process.

Customer-Driven Quality
Customers are the starting point
for a closed-loop process that
ensures exceptional interaction andaccountability. In 2009, we expanded
our Voice of the Customer program toreﬂect the growing diversity of our 20,000
customers and to better understand thecomplex technical and dynamic businesschallenges they face in bringing products
to market.
Quality scorecard ratings are at an
all-time high. Every product-returntransaction is automatically surveyed, with
~30 percent of the customers providing
feedback. Our software and IP customer
satisfaction survey provides release-

WO R LDWI D E Q UALITY & N EW P R O D U CT I NTR O D U CTI O N G R O U P (QN G)

QNG
Vincent Tong,
Senior Vice President

Worldwide Quality System &Global Customer Support

Manufacturing Technology &Product Quality

Program Management

NPI Engineering

Product Life-Cycle
Engineeringby-release analysis of 48 functional
elements, which allows us to prioritize
future improvements.

Xilinx Quality for Life inCommunications

Commitment at All Levels
Quality touches every single Xilinx
employee. In 2009, we reaped the
beneﬁts of a global organization
with built-in operational synergies
among silicon, IP and software productdevelopment teams. Our new productevaluation (NPE) and new productintroduction (NPI) processes are now
production proven and delivering worldclass results with our Virtex®-6 andSpartan®-6 FPGA families and platforms.

Culture of Continuous
Improvement and Innovation
Quality processes and products
permeate every aspect of our company,
extending directly into the hands of ourcustomers. A relentless focus on setting
new standards for ‘platform-level’ quality
yields greater customer conﬁdence,
while deepening our understandingof market-speciﬁc requirements. The
advantages of market-driven quality canbe seen today with our Xilinx Automotive(XA) and aerospace-and-defense
product lines. And, by raising the bar withzero-defect programs across all products,
platforms and markets, both Xilinx andour customers beneﬁt.

LEADING THE MARKET
 8JSFEXJSFMFTTDPNNVOJDBUJPOTJTUIF
largest market for Xilinx FPGAs
 8PSMEDMBTT'1("UFDIOPMPHZXJUIIJHI
quality IP, wafer-level reliability and highperformance ‘greener’ packaging
SCALING THE NEXT WAVE INTELECOMMUNICATIONS $PNNPOQMBUGPSNGPSCBTFCBOEBOE
radio development of multimode wirelessbase stations
 &OBCMFTIJHISFMJBCJMJUZWPJDF WJEFPBOE
EBUBTFSWJDFTGPS(11-5& 8J."9 
8$%.")41" $%."BOE
TD-SCDMA
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low-cost systems to 100GE applications
and beyond
 4VQQPSUTOFBSMZQSPUPDPMT JODMVEJOH
XGEMAC, XAUI and RXAUI, Tri-mode
Ethernet MAC, Ethernet AVB, SPI-4.2
and SPI-3 link
BUILT FOR QUALITYCOMMUNICATIONS *40DFSUJ¾FETJODF ¾STU1-%
TVQQMJFSDFSUJ¾FEUP5-
 (SFBUFSUIBOQFSDFOUUFTUDPWFSBHFJOFPGA manufacturing
 )JHIFSRVBMJUZDVTUPNFSBQQMJDBUJPOTXJUIzero-PPM programs
 4USJDUFOWJSPONFOUBMDPNQMJBODF 8&&& 
RoHS, REACH)“ In 2009, Xilinx was the ﬁrst FPGA company
to be recognized with the ZTE BestTechnological Cooperation Award. ZTE is
becoming a global company, and productquality is a key factor in the cooperation withtier one operators. Our goal is to partnerwith core suppliers such as Xilinx who canprovide high-quality, advanced technology.”
QINGFENG FANEXECUTIVE VICE PRESIDENT
ZTE

2
3

XILINX QUALITY REPORT | 2009

SEGMENT PROFILEQUALITY THROUGH INNOVATION
Simply put, our platform approach makes it easier to use programmable solutions,providing the flexibility to adapt quickly and the freedom to innovate. Built withquality from the ground up, Xilinx Targeted Design Platforms enable companies
to meet the application requirements of dynamic markets, slash development timeby as much as half compared with traditional design methodologies and focus
engineering resources on creating greater product differentiation.

 #SPBEFTUSBOHFPGMPHJDDBQBDJUZ XJUIVQ
UP,MPHJDDFMMT NPSFUIBO.CJUTPG
#MPDL3".BOE %41TMJDFT

Expanded Portfolio of
Programmable Platforms
We’ve taken quality to a new levelin the past year by introducing Virtex-6
and Spartan-6 Targeted Design
Platforms, an expanded portfolio of
Xilinx and third-party IP, new domainoptimized design environments and aseries of scalable development kits,
altogether offering: )JHITQFFETFSJBMTPMVUJPOTPQUJNJ[FEGPS*0CBOEXJEUI QPXFSBOEDPTU *OUFHSBUFETZTUFNCMPDLT QPXFSNBOBHFNFOUUFDIOJRVFTBOEMPXWPMUBHF
EFWJDFPQUJPOT $PNNPOBSDIJUFDUVSFBOENPSFUIBO
*1DPSFTBOESFGFSFODFEFTJHOTTVQQPSUFEBDSPTT'1("GBNJMJFTBOEQMBUGPSNT 6OJ¾FECPBSETUSBUFHZCBTFEPOUIF'1(".F[[BOJOF$BSE '.$ TUBOEBSEUPTJNQMJGZEFTJHOBOEJOUFHSBUJPOPGTQFDJBMJ[FE*1 
DPNQPOFOUTBOEEBVHIUFSDBSEFYUFOTJPOTBuilding on the base platform, we’reable to rapidly deploy domain-speciﬁc
Targeted Design Platforms optimized forconnectivity, embedded and digital signalprocessing designs, as well as marketspeciﬁc Targeted Design Platforms that

X I LI N X TAR G ETE D D ES I G N P LATFO R M S O LUTI O N SAPPLICATION

Quality Products by Design
Every new project begins with a thoroughand rigid quality strategy for productdevelopment. Building on the success ofVirtex-5, we’ve delivered the same level ofquality with Virtex-6 and Spartan-6 in 30
percent less time.
Our NPE/NPI process now extends
beyond silicon to software tools and IP
products. Development builds are alignedwith silicon NPE/NPI for predictablerelease timing. We apply rigorous
integration metrics to ensure quality
performance and user productivity with
our Targeted Design Platforms.
To strengthen the Xilinx development
ecosystem, we work closely with ourthird-party IP and service providers.
Established leaders in their respective
markets are screened for businesspractices and technology (completeness,quality and optimization). We also evaluate
IP providers for competency on Xilinx
technologies and give them elevatedlevels of technical support.

FPGA SUPPLIER OF CHOICE
 4IJQQJOHJOUPIJHIWPMVNFDPOTVNFS
markets for more than a decade .PSFUIBONJMMJPOEFWJDFTTIJQQFEQFS
year to the consumer industry
 4IJQQJOHNPSF'1("TUPUPQUJFS%57
OEMs today than any other PLD supplier 9JMJOYQBSUTVTFEJOEJHJUBMEJTQMBZT TFU
top boxes, multifunction printers, digitalstill and motion cameras, and portablehandheld electronics
CONSUMER-DRIVEN COST,
DIFFERENTIATION AND QUALITY
 /FXHFOFSBUJPO'1("TPGGFSUXJDFUIF
capability at 50 percent lower power andsystem cost* $POTVNFSGSJFOEMZQPXFSNBOBHFNFOU
technologies ´(SFFOFSµQSPEVDUTXJUI3P)4DPNQMJBODF
and lead-free packaging
 8PSMEDMBTTWPMVNFQSPEVDUJPOFYQFSUJTF
with stable product supply
HDTV DISPLAY CASE STUDY:
1.4 MILLION UNITS SHIPPED,ZERO DEFECTS
 1MBTNB¿BUQBOFMEJTQMBZ57
 -PXDPTU4QBSUBO'1("BUDPOTVNFS
price point 1SPWFORVBMJUZBOESFMJBCJMJUZJOIJHIWPMVNF
manufacturingN )JUDVTUPNFSUJNFUPNBSLFUXJOEPXXJUI
100 percent on-time delivery
MARKET-SPECIFIC* Spartan-6 FPGAs compared to previous generations

DOMAIN-SPECIFIC

CU

ST
OM

ER

IN

NO

VA
TI O

simplify the development of cost- andpower-sensitive electronic products with
the Spartan-6, and high-performance,compute-intensive applications with the
Virtex-6.

Xilinx Quality for Life inConsumer Electronics

BASE PLATFORM

Designers Focus On Value-add and Differentiation“ In 2009, our collaboration with Xilinx led togreater value for the market. Their leadershipin programmable logic solutions, coupled with
Samsung’s world-class process technology,
manufacturing and foundry services, resulted
in the optimal balance of cost efﬁciency,
low power and high performance for the
Spartan-6 family of FPGAs for higher-volume,
cost-sensitive applications.”
JAY MIN
VICE PRESIDENTSAMSUNG ELECTRONICS’ FOUNDRY BUSINESSSAMSUNG ELECTRONICS CO., LTD.

4
5

XILINX QUALITY REPORT | 2009

SEGMENT PROFILEQUALITY THROUGH TECHNOLOGY LEADERSHIP

Taking Quality to the
System Level

Xilinx Virtex-6 and Spartan-6 FPGA families raise the industry bar for
programmable solutions, offering the widest range of capacity, features andperformance at the most competitive price points. Not only did we hit eachmilestone with a high degree of precision, but we established metrics for market
introduction and quality performance.

With the introduction of the Virtex-6
and Spartan-6 FPGA families, Xilinx
has taken quality to the system level.

Achieving High Quality ofResults Faster
Across the spectrum of technology
performance and quality metrics, Virtex-6
and Spartan-6 FPGAs boast the samehigh quality as previous-generation Virtex
and Spartan devices. We built in greaterlevels of design collaboration acrossfunctional groups to achieve high qualityof results faster. For example, producttest pattern teams developed screening
tests for production in half the time withworld-class coverage levels. We also
identiﬁed and addressed problems earlier,prior to silicon tapeout, reducing backend debug complexity.
These new device families exploit
advanced process technologies to deliver
higher bandwidth and more performance
while consuming less power: QFSDFOUMPXFSTUBUJDBOEEZOBNJDQPXFSDPOTVNQUJPOUIBOUIFQSFWJPVTHFOFSBUJPO QFSDFOUIJHIFSQFSGPSNBODFBOEQFSDFOUMPXFSQPXFSDPOTVNQUJPODPNQBSFEXJUIDPNQFUJUJWFON'1("PGGFSJOHT
 -PXDPTUPQUJPOTXJUIQFSDFOUMPXFSTUBUJDQPXFSBOEQFSDFOUMPXFS
EZOBNJDQPXFSPOBWFSBHFUIBOQSFWJPVTHFOFSBUJPOT XJUI7EFWJDFPQUJPOTUIBUDBOBMTPSFBDI[FSPQPXFSEVSJOH´IJCFSOBUF
QPXFSEPXOµNPEFI NTEG R ATE D S O FTWAR E D EVE LO P M E NT P R O C ES SSOFTWARE BUILD

Build
Qual.

SOFTWARE PRODUCTIONSOFTWARE VERIFICATION

DVD/Web
Fulﬁllment

Build Test
Area

RTF Areas

Testing

Build Results
Customer
Deployment

Build
Integrator’s
PublishError

Subsystem
Integrators
Error

PublishDevelopers

Xilinx ISE Design Suite Software Production System Architecture

DesignVeriﬁcation

CustomerFeedback

Product
Review Team

ChangeRequests

We have implemented a series of process,tool and IT infrastructure changes
to create a quality-driven, integrated
software development and IP processacross the range of design domains
and markets we support. Our software
build methodology increases automation,
improves repeatability and stability of
releases, and integrates more upfront
code qualiﬁcation. Our build convergencetime is down to one day from 10 days.
All ISE® Design Suite products can bedelivered worldwide within 36 hours ofﬁnal build.
These quality-driven improvements
culminated in the delivery of higher-quality,
fully interoperable tool ﬂows and design
conﬁgurations speciﬁcally tailored to
the needs of logic, embedded, DSP andsystem-level designers with the release of
ISE Design Suite 11.
IP veriﬁcation in 2009 improved
with the introduction of a uniﬁed
veriﬁcation methodology that uses
industry-standard modeling techniques
for stimulus, correctness and coverage
analysis, and incorporates this data
into fully documented veriﬁcation
strategies and test plans. The resulting IP
components are tested for conformanceto all applicable industry standards.

Xilinx Quality for Life in
Automotive

GOING BEYOND SILICON
 8PSMEµTMFBEJOH1-%TVQQMJFSUPUIF
automotive market
 $PNQMFUF9"GBNJMZPG"&$2RVBMJ¾FE'1("TBOE$1-%T 4ZTUFNMFWFMQMBUGPSNTGPSJOGPUBJONFOU 
driver assistance and driver information
applications
DRIVING THE EXTRA MILE FORQUALITY AND RELIABILITY
 %FWJDFTPQFSBUFPWFSFYUFOEFE
temperature ranges
 'BJMVSFSBUFPGMFTTUIBO11.BDSPTTXA product line*
 -FTTUIBO'*5PWFSUIFMJGFPGUIF
product
 &YDFFEFEFYQFDUBUJPOTXJUI'*5GPS9"
4QBSUBO'1("QSPEVDUT ON
 #VJMUXJUIZFBSMJGFDZDMFNPEFMCOMMITTED TO AUTOMOTIVEEXCELLENCE
 -BSHFTU1-%TVQQMJFSUPIPME*40
9001, ISO 14001 and ISO TS 16949
registrations
 0OMZ1-%DPNQBOZXJUICPUI5-
BOE54DFSUJ¾DBUJPOT 4VQQPSUTWFIJDMFOFUXPSLJOHTUBOEBSET
including MOST®, CAN®, APIX®
 3P)4DPNQMJBOUBOEMFBEGSFFQBDLBHJOH* Based on return data for calendar year 2009

“ For the past 10 years, Harman has worked
closely with Xilinx as a programmable logic
supplier, always experiencing a very stable,high level of quality. In the rare case thatissues arise, Xilinx responds instantly andsupports Harman directly in the analyses,
on-site as needed. We look forward toextending our relationship with Xilinx as abest-practice example.”
ROLAND KOHLMEYER
VICE PRESIDENT, PREVENTIVE QUALITY
HARMAN BECKER AUTOMOTIVE SYSTEMS GmbH

6
7

XILINX QUALITY REPORT | 2009

SEGMENT PROFILEQUALITY THROUGH MANUFACTURING EXCELLENCE
Xilinx has been at the forefront of the world’s leading-edge manufacturing
processes across 10 generations of programmable devices. Building on our
success at 65nm, we’ve continued to raise the bar for device-level quality at
45/40nm with aggressive silicon margin, defect density and testability targets.
This effort has resulted in higher-quality preproduction silicon releases andproducts delivered on time to meet customer development schedules.

Superior Supply Chain
Quality Management
At this level of complexity, quality
processes take on an even morecritical role.
Our engineering teams continue to focus
on stronger supplier execution, given thegreater variability of smaller geometries.
We rely on an outsourced model for fab,

assembly and testing, working directly withdomain experts to improve operational
efﬁciencies and tap into their world-classquality expertise.
These strategies have reduced
development cycles and minimized the riskof quality problems in the ﬁeld — all built
upon engineering characterization of our
products, with more than 450 million data
points collected.

Exhaustive Product Qualification
Through this exhaustive productqualiﬁcation, we were able to validate
design performance and tune production
results for faster delivery to our early
customers. Xilinx customers expect higher
quality and reliability levels, in terms of earlylife failure rates (ELFR). ELFR qualiﬁcation
follows JEDEC and AEC-Q100 guidelines
augmented with advanced test methods,

Q UALITY MANAG E M E NT S U P P LY C HAI N

MATERIAL INCOMINGINSPECTION

INCOMING
INSPECTIONSAMPLESTRESS TEST

IN-LINE
INSPECTIONPARAMETRICTESTOUTGOING
TEST/INSPECTION

DEFINED QUALITY CONTROL ENGINEFABASSEMBLY

SUBSTRATEFINAL/QC TEST

including elevated and dynamic voltage
stress (EVS/DVS) to drive higher quality
through tighter process variance, tighter
performance windows and better reliability.
Tighter process controls and additional
monitoring in assembly address defectreduction and excursion prevention
by screening out latent defects toensure industry-leading low failure
rates. These techniques, along withpart average testing and spatial outlier
elimination, result in higher quality andfewer supply disruptions.

Xilinx Quality for Life in
Aerospace & Defense

HERITAGE OF TRUST, RELIABILITY
AND INNOVATION
 5XPEFDBEFTPGDPOUJOVPVTTFSWJDF
 'JSTUUPNBSLFUXJUI.*-45%RVBMJ¾FE
FPGA )JHIFTUQFSGPSNBODF MBSHFTUDBQBDJUZ
defense and space-grade devices
 0OMZSBEJBUJPOUPMFSBOU'1("TJOGVMM
production

At the Leading Edge of
Quality Trends

 'JSTUBOEPOMZTJOHMFDIJQDSZQUPHSBQIZ
for secure and reliable communications

Anticipating signiﬁcant trends suchas design-for-test (DFT), design-formanufacture (DFM), electrostatic
discharge (ESD) protection and anticounterfeiting is also a vitally important
aspect of Xilinx quality programs.

WORLD-CLASS QUALITY ANDRELIABILITY

Smaller geometries required to deliver
increased performance make it more
difﬁcult to protect devices from ESD, due
to thinner oxides, lower breakdown
voltages and high-performance I/O.
To mitigate these risks, Xilinx works directlywith customers and contract manufacturers
to comply with standards from ESDA,JEDEC and AEC organizations.

 -FTTUIBO11.BDSPTTUIFFOUJSF92
product line*
 -FTTUIBO'*5PWFSUIFMJGFPGUIFQSPEVDU -FBEFSJONBOBHJOHTPGUFSSPSFGGFDUTXJUImore than 40 patents
SETTING THE INDUSTRY STANDARD
 2.-BOE*40DFSUJ¾FETJODF
 .*-13'2.-2DFSUJ¾FE 2.-7
DFSUJ¾DBUJPOQFOEJOH
 163&BOE45"$,DFSUJ¾DBUJPOTBDIJFWFEin 2009
 5FTUJOHNFFUTPSFYDFFET+&%&$JESD89A and IEC TS 62239 standards
 )JHIBTTVSBODFEFTJHOGPS6435$"
%0BOE&630$"&&%TUBOEBSET* Based on return data for calendar year 2009

“ Xilinx is a qualiﬁed, primary FPGA vendor
at all locations and divisions for PURE
organization members, including SAAB,
Thales, Sagem Defence & Security and Centre
National d’Études Spatiales (CNES). The
company has met all the PURE qualiﬁcation
criteria (AEC-Q100/TS16949 similar) foraerospace and defense applications. We’re
impressed with Xilinx’s state-of-the-art
quality systems and processes, in addition
to its proven track record over more than
two decades in meeting the stringent
requirements of our industry.”
BOO JANSSON
PURE AUDITOR (PEDs Used in Rugged Environments)
COMPONENT ENGINEER, COMPONENT &ELECTRONICS PACKAGING
SAAB BOFORS DYNAMICS AB, SWEDEN

8
9

XILINX QUALITY REPORT | 2009

SEGMENT PROFILEQUALITY THROUGH WORLD-CLASS SYSTEMS
It takes world-class systems and processes to sustain the quality level andcontinuous improvement that drive innovation. Xilinx works closely with thesemiconductor supply chain and industry leaders in the markets we serve toimplement quality programs that scale with our next-generation programmabletechnologies and maximize the benefits of the fabless semiconductor modelfor our customers.

defect modeling, spatial outlier elimination,
part average testing, maverick control,
commonality analysis, signature analysis
and the active management of processcapability and control conditions. With
more accurate analysis capabilities, ourengineers can deliver value to customers
and drive more effective collaboration
with suppliers. These ‘quality engines,’combined with our culture of continuous
improvement, fuel our drive to deliver aﬂawless customer experience.

System-level Quality &Reliability
sophistication of our latest-generation
devices and Targeted Design Platforms.

A Legacy of Leadership &Supply Chain Innovation
As one of the ﬁrst fabless semiconductor
companies, Xilinx has a 25-year legacy ofworking with the semiconductor supply
chain. Our quality-and-reliability system isbuilt on an integrated fabric of customer
service, supplier management and quality
management processes that we regularly
audit and enhance to keep pace with the

Supplier Quality Management

States, EMEA and Asia have direct accessto in-line data. Expert engineering teams
drive quality improvements that provide
lasting value to our suppliers.

We implement supplier quality
management (SQM) across the supply
chain to integrate, monitor and control
quality throughout all stages. We review
supplier scorecards quarterly. Quality
engineers located throughout the United

We’ve improved and expanded ouradvanced SQM control systems, including
the launch of specialized engineering
data portals delivering near-real-time datafrom each of our key suppliers. This data
enables defect density reduction, process

G OAL-D R IVE N Q UALITY SYSTE M D ES I G N

Scorecards/Eng. Review
WeeklyProcess Control
QAP0126 - QAP0127

O/IQA Inspections
MAC0108

Audits
QAP0062CAR
QAP0014Wafer Acceptance Test
QAP0132

Wafer Sort/Final Test
TSC0006 - TSC0094

MRB
QAP0060

RMA
QAP0004 - QAP0169
Statistical Analysis
QAP0131

Reliability Monitors
QAP0034

Data Center
PRODUCTBFoundry Portals

Fab Change Control
QAP0173

At Xilinx, we go beyond technology toaddress the system-level quality andreliability standards that are critical to ourcustomers in their respective markets. We
meet stringent semiconductor industry andmarket-speciﬁc certiﬁcation requirements,
including STACK and PURE certiﬁcations
awarded in 2009.

Xilinx Quality for Life in
Medical Electronics

ENABLING NEXT-GENERATIONPRODUCTS -FBEJOHFEHF'1("UFDIOPMPHZXJUIIJHIFTUMFWFMTPGRVBMJUZ ¾EFMJUZBOE
accuracy
 3JDINJYPGTZTUFNCMPDLT IBSE*1BOE
connectivity for highly integrated medical
diagnostic, monitoring and therapy
applications
 0QUJNBMCBMBODFPGGFBUVSFT MPXQPXFS
and low cost for home-based medical
devices
REPEATABLE PERFORMANCE,PROVEN QUALITY
 1SPEVDUJPOQSPWFOTJMJDPOXJUIDPNNFSDJBM
BOEBVUPNPUJWFRVBMJ¾FEQSPEVDUMJOFT
 -FTTUIBO11.BDSPTTCPUIQSPEVDU
lines*
 -FTTUIBO'*5PWFSUIFMJGFPGUIF
product

Xilinx is the only PLD supplier with both
TL 9000 and TS 16949 certiﬁcations (andwas the ﬁrst to achieve TL 9000). We arealso the ﬁrst fabless company to achieve
TS 16949 certiﬁcation, often required of
automotive suppliers.

ROBUST RELIABILITY STANDARDS

Many companies claim to comply withstandards through self-assessment or
supply chain relationships. Xilinx believes
that being held to a higher standard
ensures a higher quality of results.

 45..*-45%&BOE&*"
+&4%TQFDJ¾DBUJPOTGPS&4%BOEMBUDI
up results

 'VMMSFMJBCJMJUZRVBMJ¾DBUJPOPGBMMOFX
devices, wafer processes and packages
 +&%&$4PMJE4UBUF5FDIOPMPHZ
Association reliability test methods for
packaged devices (SPVQ#BOE%UFTUTGPMMPX%4$$ .*-
45%BOE"&$2TQFDJ¾DBUJPOT* Based on return data for calendar year 2009

“ As one of the world’s leading producers of
medical diagnostic systems, Esaote is wellestablished as a Europe-based leading
ultrasound manufacturer and internationallyacknowledged to be the world leader indedicated MRI. In our industry, quality isof the utmost importance and for morethan 15 years we’ve counted on Xilinx
as a trusted supplier to meet our highstandards of excellence.”
PIETRO AMORETTI
SUPPLY CHAIN AND PRODUCTION MANAGER
ALBERTO BERTINIULTRASOUND R&D MANAGER
ESAOTE GROUP

10
11

QUALITY THROUGH BEST-IN-CLASS SUPPORT
Quality doesn’t end when a Xilinx customer takes delivery of a device or platform.
In fact, that’s when the focus on maximizing customer satisfaction and successgoes global. Xilinx offers a complete range of best-in-class services and a
dedicated team of engineers to support customers in every locale and time zone
around the world.

24/7 Access to Customer
Service & Support

forums and an array of instructor-led
classes and e-learning options.

In response to customer feedback, we’ve
expanded traditional support programs into
broader-reaching, Web-based systems thathave delivered an impressive 21 percent
reduction in product quality issues throughimproved management of customer returns.
These include automated return materials
authorization (RMA) processes and 24/7
access to Web content through on-demandanswer databases, real-time discussion

We have invested in new programs to identify
root causes of common customer problems.
Methods for deploying training and sharing
best practices include design checklists,collaborative design reviews and productqualiﬁcation techniques. To support this effort,
we have launched a standardized process
to provide customers with manufacturing
corner material for more rigorous design
validation and manufacturing qualiﬁcation.

Customer scorecard data in 2009
revealed a steady increase in our quality
ratings, with nearly half the participatingcompanies experiencing a signiﬁcant
improvement in quality. While manyscorecard respondents reported a failure
rate of less than 10 PPM, fully half of ourlargest customers reported zero defects.
We are especially proud of these truly
superior results, which are a testament
to the strength of our partnerships withcustomers and suppliers.

ANRITSUTOP SUPPLIER AWARD, 2009
BROCADEQUALITY EXCELLENCE AWARD, 2009DATANG MOBILE
CORE PARTNER AWARD, 2008
GENERAL DYNAMICS
STRATEGIC SUPPLIER AWARD, 2008
HARMAN BECKER
TOP 10 PERCENT SEMICONDUCTOR
SUPPLIER AWARD, 2008
HUAWEI
CORE PARTNER & MOST VALUED
SUPPLIER AWARDS, 2008
GOLD SUPPLIER AWARD, 2009
MOTOROLA
PREFERRED SUPPLIER AWARD, 2009SONYQUALITY AWARD, 2008
SPIRENT
SUPPLIER OF THE YEAR, 2008
TELLABSPERFECT 20/20 QUALITY SCORE, 2008
ZTE
BEST SUPPLIER AWARD, 2008-2009
BEST TECHNOLOGICAL COOPERATION AWARD, 2009QUALITY SCOR E

I N C R EAS I N G C USTO M E R SATI S FACTI O N & Q UALITY AWAR D S

QUARTE R /CALE N DAR YEARDATASH E ET COLOR KEY

XILINX QUALITY REPORT | 2009CASE
STU DI ES
XI LI NXQUALITY
2009
I N NOVATIONS"WBJMBCMFBUXXXYJMJOYDPNRVBMJUZSECTOR
H IG H LIG HTS"WBJMBCMFBUXXXYJMJOYDPNRVBMJUZCorporate Headquarters
Xilinx, Inc.
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Tel: +65-6407-3000
www.xilinx.com

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