Choice Program-Terms and Conditions
A.

Description
MV5 Geospatial Solutions, Inc. (“NV5GS”) is pleased to offer customers Choice
Program Credit product support bundles in increments of 5, 15, 20 and 50 credits.
The Choice Program is intended to be utilized for product support activities that
reside within a specified category. Examples of the types of product support activities
that are eligible for this program include NV5GS conference registrations, corporate
training classes, and on-site or custom technical support. Customers are provided theflexibility with the Choice Program increments to allocate the proportion of funding
across these support activity categories after the credits are purchased.

B.

Eligibility for Choice Program
To be eligible for NV5GS’s Choice Program each customer is required to remaincurrent on product maintenance term during the period of their Choice Programagreement. Standard maintenance is described athttps://www.NV5GeospatialSoftware.com/Support/Maintenance, which may bechanged from time-to-time.

C.

PaymentAll purchases through the Choice Program are non-refundable and payable in net 30
days terms only. Credit cards and checks are also acceptable forms of payment. Fororders less than $1,000.00, NV5GS requires credit card payment. If multiple Choice
Program Credit packages have been purchased throughout the course of a year by
the same customer, separate quotes for each package will be issued. All purchased
credit packages will have a unique end date, regardless of when each was firstlicensed. Choice Program Credit packages cannot be pro- rated.

D.

Status of Credit Balance
Customer can request a status of purchased and redeemed Choice Program Credits
from customer’s selected point of contact and NV5GS shall provide accordingly.

E.

Choice Program Credit Expiration
Choice Program Credits expire 12 months from date of purchase, with a total
execution period of 18 months. Credits will be synchronized to carry through the endof the month that they were purchased to align with an existing maintenanceagreement. NV5GS will provide the authorized contact with a summary reportoutlining usage of Choice Program Credits no later than 60 days before theexpiration date. After the expiration date, any remaining credits not allocated to anactivity will be redeemed with no future expectation for services associated withthose credits.

F.

Authorization of Choice Program Credit UseCustomer will contact their NV5GS designated point of contact to request Choice
Program Credit Allocation. Credit Allocation begins with a customer submission of anactivity description. NV5GS will respond with a Choice Program Credit estimate byemail, for subsequent customer approval and authorization. Upon customer

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Choice Program-Terms and Conditions
approval, NV5GS will schedule the activity, and allocate the amount quoted from thebalance of Choice Program Credits available. Credit use/task execution is contingent
on schedule and resource availability. Credits are not redeemable in increments
smaller than five (5).
G.

Travel and Per Diem
Any NV5GS travel and per diem shall be quoted separately. Customer may direct
NV5GS to use Choice Program Credits for travel and per diem expenses, orcustomer may issue a separate purchase order and NV5GS will provide aseparate invoice for travel and per diem expenses.

H.

Verification of Credit Use
Customer shall contact NV5GS and provide an email notification of Credit
Redemption within 14 days of completion of credit use/task execution. If NV5GS
does not receive the customer sign-off during this period, NV5GS will automaticallydetermine the task as accepted. Choice Program Credits will be allocated prior tocompletion of the requested work and will be redeemed upon receipt of the email
notification. The customer may use additional available credits, procure additional
credits, or request NV5GS to stop work once all credits are redeemed.

I.

Limitation of Services
The Choice Program Credits are not intended to provide deliverables such as, but notlimited to, software code, custom training/course development, or recurringconsulting services. The program provides general technical advisory and consulting
services support, but any project- related activities that require NV5GS Solutions
Delivery support will be scoped, budgeted, and scheduled separately. If these typesof professional services are required, customer will need to enter a separate
contractual agreement for professional services.

J.

Definitionsa.

“Choice Program Credits” means credits that Customer may use in exchange
for activities within the designated category of support activities. Customer will
receive the number of Choice Program Credits ordered. Customer may use thecredits toward any combination of approved registration, corporate training,technical support, or related expenses. Customer may purchase, for an
additional price, additional packages of Choice Program Credits at any timeb.

“Credit Allocation” means that NV5GS has approved the specified activity,
and a designated number of credits have been assigned to the task. This
allocation is required before resources are scheduled or assigned to the task.

c.

“Credit Redemption” means that the activity associated with a pre-definedallocation of credits has been completed, the customer has approved thecompletion of the task, and the allocated credits have been deducted from thecustomer Choice Program Credit balance.

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Choice Program-Terms and Conditionsd.

“Maintenance Term” is the start and end dates, during which customers withlicensed products are entitled to receive the applicable maintenance benefits.

K.

Defense or Military Application.
At the time the Choice Program Credits are requested or before the NV5GS
technical advisor performs any activity, customer will inform NV5GS if any of therequested activities, consulting, training, or support provided by NV5GS is directlyrelated to a defense article or for a military application.

L.

Invoicing

M.

N.

a.

NV5GS shall invoice customer as quoted for the Choice Program Credits.
NV5GS will invoice fees for additional Choice Program Credits upon receiptof customer’s order.

b.

For NV5GS travel related expenses, customer may elect to do one of thefollowing: (1) use learning and services credits to pay for NV5GS related
expenses or (2) request a separate invoice for NV5GS’s related expenses
including NV5GS’s standard handling fee. NV5GS will invoice for all meals(excluding incidental expenses) on a per diem basis in accordance with the perdiem rate specified on the government General Services Administration (GSA)
website at http://gsa.gov/.

Termination and Exceptional Circumstancesa.

Either party may request that Credit Allocation be reassigned within ten (10)calendar day’s prior written notice to the appropriate party. Reallocation ofpurchased credits must occur within the original expiration period. Once thenotification is received, NV5GS will terminate all open tasks scheduled in anorderly manner as soon as practical or in accordance with a schedule agreed toby both parties. Reallocation of credits cannot occur if the following conditions
exist: (1) the scheduled task has already been initiated, (2) non-refundable travel
required to complete the tasks has been purchased, or (3) the task has enteredthe 14-day redemption/approval process.

b.

If, for some reason, the Choice Program Credits cannot be reassigned within theoriginal expiration date, the customer may request an extension of the purchased
credits expiration date. These exceptions will be evaluated by NV5GS on a caseby-case basis, not to exceed an extension period of 3 months.

Examples of Credit Purchases•On-site technical support (at customer location) ENVI coaching, code review,etc.

••••

EAS Full Pass
Geospatial Services Framework (GSF) Fast Start
On-site Commercial Training (at customer location)
Silver level upgraded technical support

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