The Ultimate Guide
to Unified Endpoint
Management

How Modern Endpoint Management Solutions
Impact Security and Employee ExperienceInside:01

The new standard for postpandemic endpoint management

02

What is unified
endpoint management?

03

4 business benefits of amodern UEM solution

04

4 endpoint security use caseswith UEM solutions

05

How to choose yourUEM solution

06

References

This document is provided strictly as a guide. No guarantees can be provided or expected. This document contains theconfidential information and/or proprietary property of Ivanti, Inc. and its affiliates (referred to collectively as “Ivanti”) and may
not be disclosed or copied without prior written consent of Ivanti.
Ivanti retains the right to make changes to this document or related product specifications and descriptions, at any time, without
notice. Ivanti makes no warranty for the use of this document and assumes no responsibility for any errors that can appear in the
document, nor does it make a commitment to update the information contained herein. For the most current product information,please visit ivanti.com
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01

The new standard forpost-pandemic endpoint management
Five years ago, endpoint management and security were comparatively

However, the immediate stay-at-home orders issued to flatten the curve of thestraightforward.

Covid-19 virus sent previously on-premises IT and Security teams around the world

For most organizations, endpoint devices that were used for corporate work lived
in the office – an environment that could be controlled and a location where,
hopefully, most of the devices could be easily found and managed by the on-site IT
and Security staff.

scrambling to cobble together the best working arrangements they could out of thetechnology and devices they had.
Exceptions to the rule were now the rule for everyone.
Now, with the decline of Covid-19 as a global menace, many employers are

Then, the Covid-19 pandemic upended traditional on-premises office life.
Exceptions to the pre-pandemic “walled garden” standard approach certainly
existed – corporate laptops and mobile devices operated off managed Wi-Fi
networks before 2020 kicked them all into a permanently remote posture!

encouraging employees to return to the office and the previous technology statusquo. Ivanti research found that while only 13% of knowledge workers prefer to worksolely in-the office, 56% of C-suite leaders believe that employees must be in theoffice to be productive. (Ivanti)This gap between how employees want to work and where their managers
feel their employees would be effective has put IT and Security in an extremely
uncomfortable – and frankly unsustainable – position.

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This tension is further enflamed when a complete return to the on-site management
and walled garden networks of 2019 looks both unlikely and unwise:

Two-thirds of all employees would rather quit than return to the office fora full work week, according to a 2022 survey by global job posting site
Monster.com – and 40% of all respondents claimed they’d quit if forced toreturn regularly for just one out of five work days in a work week. (Shumway)

In a November 2022 ultimatum, Twitter CEO Elon Musk demanded that
employees either return to their local office for 40 hours a week or resign.
(Yang) Hundreds of workers called his bluff and resigned. (Bond) By early
January 2023, Twitter’s full-time employee count had shrunk by over 80%
from its initial headcount at about 7,500 employees to about 1,300 – withfewer than 550 full-time engineers. (Kolodny)

When Amazon CEO Andy Jassy ordered his tech employees to return to theoffice full-time in February 2023, they pushed back. Eventually, he relented,
stating that they must be in the office only three days a week. (Palmer)

For those believing that return to office work will improve productivity,
research says otherwise:
During the pandemic, Gallup recorded their highest-ever employee engagementlevels at 40%; it has since dropped to less than one-third. (Smith)T he first half of 2022 shows a record “slump” in productivity across the first halfof 2022 – correlating with the increased pressure from organizations to require all
employees to return to the office full-time. (Tsipursky)

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These trends tell us that even if organizations see their employees comply

In fact, employees who work in a hybrid or remote environment report being 21.8%

with return to office mandates, they may simply be quietly quitting: doing

more productive, 20.7% more satisfied, and 50.8% more engaged, as reported in a

the bare minimum while seeking out new opportunities that allow them the2022 Integrated Benefits Institute survey. (Bonner)

flexible working arrangements they found most appealing during the pandemic

Of course, this new requirement presents new difficulties for both IT and Security

emergency. (Tsipursky)

teams – which is where unified endpoint management solutions can assist.

The obvious solution? Encouraging employees to continue working remotely,

After all, even if your organization thinks it’s a solely on-premises working

on-premises or a combination that best suits each individual

environment with absolutely zero remote working considerations – or wants to work

user whenever possible.

towards that goal – your team knows that a 100% in-office working and security
set-up will not be sufficient; they must account for those “exceptions” to the inoffice rule, as we’ll discuss in this guide.

Employees who work in a hybridor remote work environment are:50.8% more engaged with their employer
21.8% more production
20.7% more satisfied in their roles

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5Hybrid and remote “exceptions”
to your in-office ruleYour organization may consider itself fully “in-office” – and thus, only requiring the traditional endpoint
management and security solutions that were popular pre-pandemic – but does work truly occur
100% on-premises?
Of course not!
IT and Security teams must account for all edge-cases to the standard procedures, which makes a hybrid
technology management and security strategy more robust than following management’s assumptions
that the only required working environments to secure and manage are in-office.
For example, hybrid IT management and security strategies would cover these “exceptions” to office-only
working situations:• Healthcare providers on call for the weekend who need to• Government employees attending conferences or traveling for incident

access patient files to respond to a call.
• Teachers grading papers at home or responding to parent emails

after hours.

remediation, but still requiring home-office access to agency networks.
• Executive leaders seeking exemptions for convenience due to seniority.
• Salespeople.

• Financial advisers, who should only be able to access theiremails on a secure server… but may have installed an app thatlets them access it on their personal devices.
• Parents trying to work from home while caring for a sick child.

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6Even if a workplace has allegedly “returned to theoffice,” these end users and others like them will
expect remote access to work data and applications
from mobile devices via any network their Bluetooth
can reach.
Thus, IT and Security teams must adapt strategies
that allow employees to succeed in and out of theoffice, which means effectively wrangling devices
and networks. It means securing all endpoints andtheir users, in any location, on any network – for allorganizational data.
But this new requirement to manage and secure
endpoints in a de facto hybrid workplace – regardlessof official return-to-work status – doesn’t meanorganizations are forced to rely on the same panicked

58%

IMAGE TO COME

pandemic strategies for device management they
employed several years ago.
Those emergency-driven solutions worked for atime, but they are insufficient for long-term endpoint
management and protection against modern risks andvulnerabilities – increasing organizations’ need for atruly unified endpoint management solution.

of CISOs say that theircompanies have experienced morecyberattacks since allowing theiremployees to work remotely.

In fact, 58% of CISOs say that their companies haveexperienced more cyberattacks since moving toremote working. (Proofpoint)

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02

What is unified endpoint management?
Unified endpoint management (UEM) is a technology thatempowers IT and Security teams to find, manage and secure
multiple endpoints – that is, devices, hardware and othertechnologies – from a single platform or dashboard, covering
a wide range of operating systems (OS) and device types
from many different manufacturers and developers.
At its core, UEM is the latest evolution of endpoint
management solutions, which in turn were developed fromthe first mobile device management (MDM) technologies.

Mobile device management (MDM) – today often renamed as “modern” device
management – was the tech industry’s first stab at tackling the management,
enforcement and security dilemmas swirling around ever-growing fleets ofdevices. These solutions would allow IT to control, secure and enforce policies,
configurations, and software on smartphones, tablets, and other endpoints
that support MDM APIs, but were frequently limited to devices running specificoperating systems.

Enterprise mobile management (EMM) took MDM technology and merged
it with software application management solutions such as mobile app
management (MAM), mobile content management (MCM) and mobile
information management (MIM) to manage the lifecycle of software on thedevice, data on specific apps and access to corporate data.

However, the blended endpoint management
approach was still not robust enough to accountfor the traditional personal computers, servers andother mainstay corporate endpoints, as well as
many of the growing edge-use cases within modern
organization environments – including IoT devices andmore “ruggedized” or specialized equipment found inspecific-yet-common working situations.
IT teams at larger organizations found themselves
sitting in a patchwork system to manage multiple
OSs: macOS, Windows, iOS and Android, but also
ChromeOS, Linux and other specialized or
IoT-enabled devices.
While each OS vendor supports commands andconfigurations through their native MDM, there
are several critical tasks that are not included in
MDM APIs:• Device status (jailbreak, root detection)• Location• Notifications• Mobile threat defense
And so, unified endpoint management technology wasborn from organizations’ need to provide additional
capabilities and application controls while expanding
them across multiple OS and device types for both
mobile and traditional endpoint management.

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03

4 business benefits of amodern UEM solution
In this section, learn how UEM:
1. Consolidates tech stacks.
2. Automatically discovers unknown assets.
3. Increases user compliance.
4. Improves digital employee experience (DEX).

The UEM difference
Now, most organizations already have at least one solution in place toModern UEM solution advantages include:

manage the bulk of their owned and managed devices.
One 2022 survey of IT professionals found that 80% of respondents had

1already consolidated to a single endpoint management team or planned

stretched-thin IT and Security teams one consolidated solution insteadof multiple niche products.

to do so within the next two years. And 75% of respondents have invested
in some sort of BYOD (bring your own device) enablement technology.
(Cipolla, Wilson and Silva)

2

Rather than existing in device-level silos, UEM solutions make better use ofAutomatic identification and remediation of unknown devices and socalled “shadow IT” through dynamic, automatic asset discovery – bothon-premises and via the cloud.

modern AI and machine learning (ML) capabilities, as these tools leverage
the same base set of organization-wide information to draw conclusions,3rather than relying on siloed information streams from separate tools.

475%Single pane of glass” dashboards or portals, which offer already

Increased end user compliance with all IT and Security policies
through unified device enrollment and enforcement.

Improved digital employee experience (DEX) with automatic andproactive remediation of device issues, to help IT teams shift left.

of IT professionals say their organization
has invested in BYOD enablement.

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1

A “single pane of glass” approachconsolidates burdensome tech stacks.

With growing economic uncertainty, there’s a global call from investors and C-suites
alike for their organizations to optimize strategic outputs with fewer resource
investments – maximizing efficiencies and squeezing every ounce of value out of

As one CISO told the Wall Street Journal:

every tool, employee and timeline.
As part of this mandate, more and more organizations are pivoting to purchasemore generalized and integrated technology solutions, rather than seeking out point
solutions that require more manpower and specialized knowledge than their IT and
Security teams can reliably support.
This strategic shift towards tech stack consolidation makes sense, especially whenorganizations consider global burnout and technology workforce trends:
6
 4.4% of information services employee respondents reported burnout in a 2019global survey – one of the highest rates of any industry. General “technology”
sector employees also reported elevated burnout levels at a 60% response rate.

“If I have to get one solution that does
just five or six things pretty darn good
but not excellent, then wonderful, I’mtaking that solution all day. It’s easier tomanage, it’s cheaper for a budget, andI’m getting more bang for my buck.”(Paychex)6 8% of surveyed incident responders say they’re typically assigned two or more

Adam GlickCISO at SimpliSafe, Inc. (Rundle)

incidents at once, with each incident requiring an average two to four weeks toresolve; 64% of those same responders have also requested medical help to treat
burnout and anxiety. (Morning Consult and IBM)T
 he top barrier to cybersecurity excellence for organizations around the world is“tech stack complexity” – followed by a “security skills gap” of the current security
workforce – according to a 2022 global survey of security professionals. (Ivanti)

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12Simply put? There are just too few people on-staff or in the job market with• Department- and user-level device use and management.

the skills required to manage each device, application and incident as they

• Individual user access and activity, to evaluate overall productivity andappear on disconnected solutions.

potential security concerns.

Properly configured and implemented, modern UEM platforms offer bothIT and Security teams the closest possible “single pane of glass” view into
their entire organization’s endpoint environment, dynamically reporting on:• An endpoint’s security status, including currently installed patches anduse cases.
• A device’s overall cost to the operation, accounting for historic

maintenance and licensing costs.

Each of these points may be accounted
for by point solutions for a given device
type or OS, with even greater levelsof granularity and detail for the most
optimized of operations.
However, only a modern UEM solution
can truly unify these related-yet-distinct
needs into a single, easy-to-manage
dashboard for overworked IT and
Security teams to leverage within theirpersonal workflows.

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132Automated asset discovery finds hidden
costs with minimal manpower.

Just as using multiple technology solutions to manage
endpoints increases overall expenses, insufficient
asset discovery can result in increased overhead andcosts for organizations – costs that the IT team will
ultimately bear, regardless of where the leaks occur.
IT teams are increasingly aware of the danger ofprevious undiscovered (and thus unmanaged)
hardware and software, more commonly known as
shadow IT:

Why have shadow IT considerations risen to theforefront of IT department minds? More hybrid
bring with them more devices and applications thatare used by end users, but not necessarily directly
owned or managed by the IT team itself.
According to one survey of IT decision makers(Bitwarden), their end users say they use shadow
IT because:• 36% of IT professionals cite shadow IT concerns

1. Their daily jobs are faster or easier with the shadow

as a substantial challenge for modernizing their IT

IT options of their choice, rather than organization-

infrastructure. (Insight Enterprises & CIO)

provided resources (63%).

• Shadow IT is one of the top concerns citedby surveyed CIOs for government continuity,following ransomware attacks and supply-chain
attacks. (NASCIO)• 41% of surveyed IT decision makers say

Real-World
Repercussions

workplaces and BYOD (bring your own device) policies

Tech & License
Consolidation
Savings with UEM
According to a commissioned Total Economic
Impact™ study conducted by Forrester Consulting
on behalf of Ivanti, a composite enterprise-sizedorganization managing 10,000 endpoints that grows

2. They don’t have the correct internal authorizations
to use devices or apps they think they need for theirroles (48%).

5% annually achieved an ROI of 261% over three
years by implementing Ivanti Neurons for UEM.
36% of the TEI study’s estimated benefits for the

3. IT is too slow in answering their requests for app

that “decentralized” and shadow IT is one

or device access, or otherwise too complicated toof the biggest trends that will impact global

bother with (38%).

composite organization came from retiring individual
endpoint management solutions and trimming
software license expenditures from unused apps.
(Forrester Consulting TEI study)organizations in the near future. (Vanson Bourne
for Nutanix)

For more information, please read the Total Economic
Impact™ of Ivanti Unified Endpoint Management(UEM) Solutions.

The Total Economic Impact™
Of Ivanti Unified Endpoint
Management (UEM) Solutions
Cost Savings And Business Benefits
Enabled By UEM Solutions
JULY 2022

A FORRESTER TOTAL ECONOMIC IMPACT™ STUDY COMMISSIONED BY IVANTI

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To add more fuel to this fire of a shadow IT problem, IT teams have a better

Automated asset discovery run through a centralized UEM platform allows IT teams to:handle on asset visibility for traditional on-premises deployments than they

• Detect all devices when they connect to organization infrastructure

do for any remote or cloud-based assets. (Flexera Software)and networks.

These global surveys and studies correlate with Ivanti’s own anecdotal• Reduce the risk of transient devices being online without remediation

experience with clients and customers alike, who tend to find 25-30%

or segmentation.

previously unknown devices accessing organization networks after• Remotely scan devices without an agent.

deployment of a UEM solution with active asset discovery capabilities.

• Segment and quarantine potential harmful unknown devices, while still allowing

the flexibility of a BYOD policy.

Q:

Do you feel you have accurate visibility into thefollowing environments?

100%

60%

73.9%

68.3%

40%

45.9%

40.9%

20%

0%

36.9%
6.2%

On-premises
hardware assets

On-premises
software assets

Cloud instances

Saas

Licenses
deployed in thecloud (BYOSL)(Flexera Software)

Share of respondents

80%

None ofthe above

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3

Automatic device enrollment speeds
onboarding and end user compliance.

Part of a de facto hybrid work strategy involves accounting for initialonboarding of new employees – complete with provisioning new

Real-World Repercussions

devices with the appropriate software and access permissions to end
users who may never set foot in the office!
UEM solutions offer preconfigured user and device profiles to makedeployments as simple as the hiring manager going into a self-service
portal for requisitions and permissions without unneeded IT team
involvement.
With automated endpoint enrollment, new devices and user profiles

From Upwards of 2-3 Days
to 5-10 Minutes for
Installing and Configuring Software

can be enrolled with minimal interruption to IT staff’s regular duties orDuring interviews for a commissioned TEI study conducted by Forrester Consulting

employees’ ordinary workflows.

on behalf of Ivanti, an integration engineer at a footwear retailer estimated that his

Automatically enforced policies and device configurations from theprimary UEM solution also ensures universal policy compliance.
Finally, by deploying a UEM solution, organizations are no longer
forced to rely on end users opting into needed updates or security
applications. The UEM-managed devices automatically enroll
themselves into the specific update schedule or application
installation – no user interactions or permissions required!

team used to spend two to three days per device installing and configuring software.
(Forrester Consulting TEI study)
After implementing Ivanti Neurons for UEM, however, the interviewee stated: “Now, once
it’s imaged, they just install Ivanti and drag that device into all of the software tasks. It’s
done in five to ten minutes, and they just check it at the end of the day to ensure all theapplications are there. That’s definitely saved time from the user onboarding process.”(Forrester Consulting TEI study)

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4

End users report better digital experiences
and increased productivity.

Every IT and Security team will agree with
Average number of times per year each user suffers digital experience issues, this single, simple fact: digital employee

according to surveyed businesses

experience (DEX) matters.
Recent DEX research backs up this almost

Performing authentication tasks (e.g., login and password)

instinctive truth:

130.09Enabling secure remote access (e.g., initiating a VPN)

• 26% of surveyed employees – and 31%

103.74

Problems accessing web/cloud apps and servicesof IT and Security professionals – have

84.69

Initiating a service request (e.g., opening a help desk ticket)

considered leaving their job at least inpart due to difficulties with technology.
(Ivanti)• The average employee is impacted by

919 endpoint management challenges
every year, which works out to almost

Impacts related to security scanning processes

resolve each interruption caused by bad
endpoint management and technology
issues. (Brasen)
In fact, DEX is so important, that Gartner
analysts predict that by 2025, 50% of IT
organizations will establish a DEX strategy,

56.63

Systemic endpoint device system cashes

55.08

Software requests

55.04

Impacts related to patch deployments

44.08

Poor overall endpoint CPU performance (e.g., slow devices)

43.98

Poor application performance

43.15

Poor network performanceup from just 15% in 2022. (Wilson, Cipollaand Paulman)

48.33

Impacts related to backup processes

Difficulty installing/configuring applications

team and accompanying management –67.61

Systemic application hangs/cashes

four issues each business day. (Brasen)• It takes a user as long as 20 minutes to76.92

Poor endpoint memory utilization

40.04
35.64
34.33

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Of course, implementing a proper DEX strategy is a

In this way, properly configured and robust UEM

challenge in almost any situation. However, it becomessolutions represent one of the most fundamental andexceptionally difficult when only 20% of surveyed

crucial components of a robust DEX strategy, helping

C-suite leaders actively plan to assign budgets for

IT teams “shift left” in their service management byimproving their employees’ experience in the coming

remediating device issues before their users submit ayear. (Ivanti)

ticket for assistance.

However, UEM solutions can give IT teams a quick

IT and Security teams everywhere can save theoverview of the device and user activities, allowing

organization valuable time and money throughbusy technicians to assess issues at a glance or diveproactive technology platforms like UEM solutions –deeper into robust analytics to determine the root

even if their C-suites still need to come around to thecause of user frustrations for faster fixes.

importance of DEX investments.

20%
Only 20% of leaders plan to assign
specific budgets for improving
employee experience.

Modern UEM solutions – with customized device
and user-activity alerts, as well as pre-programmed
service-level agreements and playbooks – can evenautomatically detect and proactively fix many of thesepoor endpoint management technology issues.

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04

4 endpoint security use caseswith UEM solutions
In this section, learn how your UEM solution helps your Security team:
1. Incentivize good security behaviors.
2. Secure a growing hybrid work environment.
3. Automatically enforce policies.
4. Easily integrate with patching or mobile threat defense solutions.

Why UEM users must consider endpoint security, too
1

Investing in a DEX-focused technology stack to incentivize
good security behaviors from end users.

You may have noticed that we frequently reference both the IT and Security
teams throughout this guide – and that’s no accident.

2

Third-party analysts believe that – considering post-pandemic Everywhere

Securing an organization’s rapidly expanding attack surface
means Security teams must address a wider variety of threat

Work embracing more remote and hybrid approaches, rather than solely

vectors from ever before, from IoT devices to unknown

on-premises offices – UEM solutions will shift to incorporate more endpoint

Internet connections.

security use cases for “proactive and resilient defenses” against modern
threat actors. (Cipolla, Wilson and Silva)

3

It’s no surprise, then, that endpoint security remains a top cybersecurity

Enforced security policies and monitored user, device
and app behavior can prevent lateral movements in theorganization’s network from a compromised endpoint, andinvestment priority for organizations worldwide – topped only by cloud

signal initial intrusions or potential insider threats before

security tools and internal user training. (PwC)

damage is done.

(And, if the proposed UEM solution could help secure cloud apps, then thatwould be a bonus for everyone involved!)

4

UEM solutions offer a unique starting point for both IT and Security teams

Security tools such as patch management or mobile
threat defense solutions easily integrate with modern UEM
solutions, providing a simple and speedy method for Security

to work from the same set of baseline information – their organization’s

teams to remediate prioritized risks without interfering with

devices, user profiles and network activities – to properly manage, secure

regular user – or IT admin – operations.

and service all endpoints.

However, while UEM’s device onboarding automations and policy controls
offer some basic cyber hygiene protections – and their device and user
activity logs offer robust monitoring that can be enthusiastically used by
the Security teams – most platforms will require additional controls andtools to reach their complete potential as an organization’s single point of
truth for all endpoint security. (Verizon)

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1

Security’s stake in UEM starts with DEX.

More than almost any other department outside of IT itself, Security
teams will support investments for a more proactive DEX technology– including UEM solutions, especially as the risks of shadow IT andever-expanding endpoint attack surfaces keep increasing in a postpandemic, hybrid workplace.
C IOs cite shadow IT solutions or products as a top concern forcontinuity of governments around the world. (NASCIO)
1 2.8% of 2022 cloud-based cyberattacks involved shadow IT.
(Shackleford)O nly 52% of surveyed security professionals report a “high” degreeof asset visibility at their organization – and 10% said they don’t use
any sort of asset discovery tool at all. (Ivanti)

And hackers are already taking advantage of this gap between what
the Security team knows they can protect – and what users havedone to make their working days easier.

of all cloud-based cyberattacks

12.8% in 2022 involved shadow IT.

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Real-World Repercussions

When Bad DEX Almost Let Hackers
Blow Up a Petrochemical Plant
In 2017, threat actors hacked into Saudi Arabian petrochemical plant
Triconex. The security team only realized their systems had been breachedwhen six controllers malfunctioned, triggering an alarm.
Incident responders quickly discovered that someone had remotely
accessed the systems to insert malware – but that seemed impossible!
After all, the plant’s security systems had been designed to foil remoteattacks by requiring an employee to insert a physical key at the plant’s
console to make any configuration changes.
However, the plant’s physical layout separated the controller from thecontrol room, requiring operators to walk back and forth from one space toanother to implement changes. An employee had kept their physical key inthe controller’s console to allow for them – and the hackers – to remotely
access the code for updates.
Had other redundant security systems not alerted plant employees to thecritical failures triggered by the hacker’s activities, Triconex’s compromised
controllers could have turned off all safety systems and killed plant
employees, either through chemical leaks or outright explosions.
This cyberattack could have been one of the first hacks resulting in a
known human fatality – all because of one tired employee and the security
designer’s failure to consider human behavior while creating “foolproof”
security systems. (Rhysider)

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2Secure more diverse
working environments
and IoT endpoints via
UEM clients.
Remote work conjures images of employees working in acoffee shop, headphones plugged in, blissfully unaware of
the fellow “customer” waiting for them to visit the restroom
so proprietary files can be downloaded and their unlocked
laptop exploited.
While human error will always remain in some capacity,
endpoint security solutions and policies – enforced by the IT
team’s UEM platform – will help to remediate some of the risks
invited by a more geographically diverse workplace.
Let’s discuss two of the more common risks for endpoint
security: the proliferation of the Internet of Things (IoT) andman-in-the-middle attacks in public network settings.
(Spoiler alert: both scenarios can be remediated throughproper asset discovery, network segmentation and device
monitoring – all of which can be executed through UEM
solutions with the proper security-focused configurations andsupporting features.)

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Real-World Repercussions

Fish tank thermometers
One North American casino discovered what havoc unmanaged IoT

Unexpected Internet of Things(IoT) Attacks

could wreak on their operations, as hackers exploited a vulnerability intheir casino lobby’s fish tank thermometer. Since this IOT-enabled tank
was improperly segmented on the casino’s network, the hackers could

IoT attacks made up more than 12% of all global malware attacks

move laterally into the casino’s cloud infrastructure and continue

in 2021 – up from less than 1% of all malware attacks in 2019.

their attack. (Wei)(IBM Security)
Yet, 47% of surveyed IT professionals reported that their organization

Medical devices

had no IoT compliance policy. (SAM)

The WannaCry ransomware attack in 2017 prompted manufacturers and

IoT-enabled devices in both corporate and remote workplaces cangovernment agencies to reconsider vulnerabilities of internet-connected

be remediated through relatively simply network segmentation andmedical devices – including insulin pumps and pacemakers. (Chase, Coley

active scanning capabilities.

and Connolly)

However, many of these devices are ones that organizations and end
users alike wouldn’t necessarily consider in their risk analysis until it’s
too late – as these organizations discovered.

Vehicles2015: Hackers hijacked a Jeep Cherokee, shutting down its engine middrive on the highway. (Greenburg)
2023: A Tesla driver discovered that the official Tesla mobile app allowed
them to enter – and drive – a vehicle they did not own. (Day)
Post-2023: Government officials warn that “there is currently nocomprehensive […] cybersecurity approach” for either electric vehicles
or their chargers (SANDIA) – vehicles which organizations’ employees will
drive to offices or offsite meetings, and to which they’ll Bluetooth-connect
their corporate devices.

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Equifax’s (Almost) Man-in-the-Middle Hack
One of the most common attacks on mobile

Decime looked at the mobile app versions

However, this classic example of a MitM

devices and endpoints is the man-in-the-of the Equifax software, and – to his(almost) attack underscores the vital

middle (MitM) attack. When employees

surprise – discovered that the apps did

importance of secure communication

connect to sensitive information on an

not continue to use HTTPS protocols after

between a user and a company’s server –insecure network or internet connection,

initial authentication in a variety of criticalor your employees and your organization’s

hackers can put themselves in theareas. (Decime)

sensitive information and networks.

middle of the data flow and “catch”

Any information transmitted after

any proprietary information.

authentication between the user’s device and

The prospect of a MitM attack was why

the Equifax servers – including more personal

Equifax, an American consumer credit

information and financial transactions! –reporting company, took down their apps

could have been intercepted and exfiltrated

from both Apple and Google in 2017.

by a clever hacker who realized their security

UEM solutions and partner security tools can proactively limit
exposure to these types of attacks through:Robust user access profiles.

was simply surface level.

Automatic credential deprovisioning.

143 million customers’ personal information

To Equifax’s credit, they responded toSecure data access and communication channels, such as

to hackers lurking in their network for months

Decime’s communication within the hourbecause they failed to patch a known

and took down the insecure apps from

exploited vulnerability (Khandelwal), security

both the Apple and Google app

researcher Jerry Decime became curious:

marketplaces. (Weissman)

After the company infamously exposed some

VPNs or Zero Trust controls – also deployed and monitored via
UEM solutions.

after this breach, had Equifax strengthened
their security across the organization?

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3

Enforced security
policies and device
records prevent
hackers fromgaining a foothold inorganization networks.
Proactive cybersecurity strategies not only try to stop
hackers from breaking into organization networks, but also
account for what happens if bad actors manage to enter.
Take the humble USB drive. A mainstay of salespeople
everywhere, it can hold large files such as presentations,videos and music to use in new computers without
having to wait for a network connection to upload or
download material.
Of course, if USB drives can carry large files for legitimate
purposes, then they can also carry malware, too.
UEM solutions can automatically deploy and enforce
removable media policies by default. Through suchpolicies, your organization’s end users must request special
permission to use memory-carrying devices with theircompany-owned machines, rather than leaving every device
and endpoint automatically exposed to these attacks.

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Real-World Repercussions

Stuxnet: The World’s Most Famous USB Drive Malware
Stuxnet is the name given to a computer virus

at conferences, perhaps just handed out by trusted

allegedly crafted by certain intelligence agencies

colleagues in the region.

to bring down Iran’s nuclear enrichment program.

Eventually, a scientist made the fatal mistake and

The facility operated under the tightest security

plugged in a USB drive laced with the Stuxnet– which meant that it was air-gapped from any

malware… and the program lost an estimated 1,000Internet or outside network access. The only way

centrifuges and wasted material, helping to pressure

malware could make it inside the facility was if an

Iranian leadership into signing the 2015 Iranianalready trusted insider personally plugged it into a

Nuclear Deal.

computer on the facility’s network.

To learn more about Stuxnet, check out So, the attackers made a computer virus that onlyattacked the industrial control systems the Iranianfacility used for the centrifuges and loaded up theentire malware package on USB drives.

these resources:• “Ep 29: Stuxnet” by Jack Rhysider• “Countdown to Zero Day: Stuxnet and the Launch of

The tainted drives were distributed throughout thethe World’s First Digital Weapon” by Kim Zetter

region for the nuclear scientists to find – perhaps

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The device and user logs that a UEM platform records canbe used for security purposes, too.
If the organization has reason to believe an employee may
present an insider threat, then the Security teams cancheck a device’s records for signs that sysadmin-level tools
such as PowerShell were illegally installed and used on auser’s device.
Or, perhaps an organization’s system alerts to an ordinary“user’s” activity, which shows the user suddenly performing
advanced networking techniques on their organization’s
managed device.
Such activities may be a sign that it’s not actually theauthorized user at all, but rather a hacker hiding behind thatuser’s authentic (but compromised) credentials, attempting
to escalate privileges within the corporate network.
With the right configurations, alerts and security tools,
these activities could be detected on an endpoint or mobile
device long before the hacker ever moved laterally in theorganization’s network or gained admin-level permissions.
And – as rising cyberinsurance rates place new pressureon already strained organization finances – both IT and
Security teams may find it quite economical to enforce
stricter removeable media policies and user activity alerts
for both proactive risk remediation and lower insurance
premiums. (Breg)

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4

Easy integrations
offer simple, oneand-done security
implementations.
While a well-integrated UEM platform offers basic cyber
hygiene opportunities, it cannot be the end-all of yourendpoint security solutions.
However, UEM solutions offer a supremely well-positioned
launch pad for other tools – such as patch management or
mobile threat defense solutions. After all, the UEM itself has
a client directly installed onto every owned and managed
organization device.
It’s basically a few clicks away for other security tools
to be hooked into that same device via the UEM client,
immediately augmenting your endpoint security defenses
while not detracting from your organization’s DEX or end
user productivity.

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UEM + Risk-Based Patch Management
For example, UEMs can be combined with risk-based patch and vulnerability management solutions for a seamlessly proactive risk response to remediate actively
exploited vulnerabilities in your current environment.

1

The Security team analyzes current threat intelligencedata, running currently exploited vulnerabilities against

3

The IT team receives a list of prioritized patches, along with:• Information on why these patches should be implemented,

your organization’s currently used devices

based on the organization’s unique risk factors – which

and applications.

reassures the IT team that Security isn’t asking them to just• The UEM’s active scanning capabilities ensure nopatch all possible vulnerabilities!

device or application is missed during this initial• Specific devices or users for patch rollout, perassessment!

predetermined cadences.
• Known possible interferences with current software suites

2

or workflows.

The Security team deprioritizes or expedites current
unpatched vulnerabilities, depending on yourorganization’s risk environment and priorities.
They may consider:

4

The IT team automatically rolls out patches to identified
devices and endpoints via the UEM platform, schedulingupdates for least possible impact to end user productivity and• Priority level of potentially impacted devices, users,

keeping an eye out for any odd activities indicating a patch has

OS and organization-critical functions.

interfered with regular workflows.

• Whether a vulnerability has been actively exploited by

known threat actors in the wild.
• What sort of access or permissions an exploit could

grant a threat actor.

For more on risk-based patching and• How often potentially impacted devices or applications

remediation strategies, please consult

are used by the organization, either passively

The Ultimate Guide to Risk-Basedor actively.

The Ultimate Guide to
Risk-based Patch Management
A working reference for IT Ops and security
for modern patch program implementations

Patch Management.

• How difficult a patch will be to apply, or if otherivanti.com

remediation will need to occur (quarantine,
segmentation, etc.).

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UEM + Mobile Threat Defense
Everyone is vulnerable to phishing – even the pros!
Phishing campaigns are a known entry point for ransomware gangs inparticular, making up 54% of all ransomware delivery methods as of2020. (Datto)
Specialized “whaling” phishing attacks – hacker-crafted email
campaigns specifically targeting executive leaders in major
corporations – resulted in American companies losing an estimated$2.4 billion USD in 2021. (Verizon)
New research has shown:4 7% of IT professionals admit to falling for a phishing attack. (Ivanti)O nly 43% of security professionals say their organizations haveexperienced a phishing attack in the last 24 months (Ivanti) –even as other industry reports find that 83% of organizations
experienced a successful phishing attack in 2021 (Verizon).

There’s a 40-point gap betweenO ver a third of senior leaders admit to clicking on a phishing link –which is four times the rate of other office employees. (Ivanti)

how many phishing attacks Security
teams believe their organizations
experience – and how many phishingattacks occur.

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So, if:

If the MTD solution detects:

IT specialists fall for phishing emails
Security specialists don’t realize their organizations
are receiving phishing attacks
Senior executives are getting targeted at higher
rates – and falling for those attacks at higher rates… then security training and spam filters onorganization inboxes aren’t enough to stop users
from compromising organizations’ security throughphishing campaigns.
While a UEM’s configurations and settings may help
limit the initial damage caused by a phishing link
click – particularly if it’s been paired with a patchingsolution, severely hampering hackers’ ability toescalate their privileges or move in the network – itwill not be nearly as effective if not paired with a
specialized mobile threat defense (MTD) solution.

47%

The best MTD solutions can run through an enrolled

An incoming phishing link: the system immediately
blocks the movement and ensure the action isn’t
completed by the user.
Potentially malicious activity: the MTD and UEM
solutions then automatically proceed with various
levels of remediation, depending on the specificactivity and potential threat level – up to andincluding removing user access to any organization
applications, even on a personally owned device!
– until the user has removed the app or otherwise
fixed the issue.
An uninstalled OS update: the system politely
offers a push notification to the user, encouraging
them to install the update. Increasingly levels ofremediation are implemented if the user continues
to not update their device — up to and including
quarantine of any organization apps or accessfrom the out-of-date device.

device’s UEM client – either owned by the company
or as part of a BYOD program – not interfering withany regular user activities or eating up any
additional memory.

of IT professionals have fallen
victim to phishing attacks.

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04

How to choose
your UEM solution

There are many strong UEM solutions out there. While most offer the basic set of capabilities outlined in this guide,
each vendor offers unique capabilities.
How, then, do you pick the UEM provider that’s right for your organization? One that can meet you where you areright now – but can also scale and offer new possibilities for ever-better controls and security as your organization’s
needs mature?
Your unified endpoint management solution should:□ Support the full range of devices and OS your organization currently uses – or might use in the future –including macOS, iOS, iPadOS, Windows, ChromeOS, Android and Linux.
□ Offer a “single pane of glass” dashboard that offers information on devices and user activity for both IT and

Security teams alike to work from the same set of data.
□ Support both on-premises and cloud deployments, including cloud-native applications – even if anorganization believes that they’re “just” in the office!
□ Dynamically search for assets, ensuring no devices are left unmanaged – and no hackers are sneaking Wi-Fi

pineapples onto your network. (Lutkevich)□ Aggregate and clearly report on user and device information to inform broader IT asset and Security endpoint

strategies such as software licensing agreements or risk-based patching strategies.
□ Facilitate simple, automatic device enrollment and deployments.
□ Run as quietly and “invisibly” as possible, ensuring a positive technology experience for end users while

proactively fixing issues and allowing IT teams to shift left into more strategic initiatives than clearing basic
help-desk tickets.
□ Natively integrate with related endpoint security tools such as risk-based patch and vulnerability management

solutions and mobile threat defense products, as a UEM platform cannot do everything on its own – and run
from any vendor that tries to tell you otherwise!
□ Implement standard automations, service-level agreements and alerts such as deprovisioning protocols,

onboarding procedures, activity spikes or lags, jailbreaking behavior from malicious apps, approved patch
rollouts, etc.

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Real-World Repercussions

The Total Economic Impact™ study for Ivanti Neurons for UEM
A July 2022 Total Economic Impact™ study by Forrester Consulting
commissioned by Ivanti found that – by implementing Ivanti Neurons for
UEM – a composite enterprise-sized organization managing 10,000 endpoints
growing at 5% annually experienced benefits of $2.24 million USD over three
years versus costs of $619,000. (Forrester Consulting TEI study)
These benefits added up to a net present value (NPV) of $1.62 million USD
and a three-year ROI of 261%, with a payback period of the composite
organization’s initial investment within six months of installation.

Benefits (Three-Year) for Composite Organization
Savings from self-service
onboarding/automatedprovisioning

Savings fromautomated patching$716.6K$162.5K(Forrester Consulting TEI study)
According to the same commissioned TEI study, these savings weregenerated from:• Tech stack consolidation• Reclaimed software licenses

Savings from reclaimed
software licenses
due to more accurate
inventorying$439.4K

Savings fromretired endpoint
management tools• Automated patching• Improved user productivity$358.7K• Self-service onboarding and provisioning

Savings from end
user productivity fromself-healing environment$560.5K

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According to interviewees of commissioned TEI study
Self-Service Onboarding and Automated Provisioning 

Reclaimed Software Licenses $716,632 USD 3-year savings for composite organization$439,449 USD 3-year savings for composite organization“What we’ve developed now with Ivanti is an onboarding form that a supervisor“Before, if we were going to try and reclaim software, it was a very longcan submit using the self-service portal. It automatically cuts a ticket andprocess to try and reach out to users, asking them, ‘Hey, you haven’t use thisforwards it to the right teams. We don’t have to do a checklist like we wouldin quite some time, can we pull it?’ As we brought our software licenses into

before.”the EPM solution [part of Ivanti Neurons for UEM], we’re able to run software
reclamation automatically […] That’s probably been our biggest savings that

(The interviewee further estimated a reduction of IT time spend on the

we’ve seen there.”

onboarding process by 50%.)– Manager of infrastructure and endpoint delivery services for a food– IT specialist for a government agency

production company

Tech Stack Consolidation and Retired Legacy Tools

Improved End-User Productivity $358,734 USD 3-year savings for composite organization$560,521 USD 3-year savings for composite organization“My remote-control solution was $75,000 a year. My [IT asset management]“By doing some of the self-healing — updating old profiles, rebooting(ITAM) was another $100,000. Knowledge management was anothercomputers if they haven’t rebooted in seven days, patching in the evening —$20,000 a year... If I merge to one vendor and get all of those costs

that work has helped our end users become more productive because thetogether, I get to save.”computers are getting back some of the resources that were being hogged
up before […] There is a financial benefit to the end-user side because of– Director of IT and telecom support for a deathcare company

every minute they are able to save.”– Director of IT and telecom support for a deathcare company

Automated Patching Capabilities and Integrations $162,515 USD 3-year savings for composite organization“It took us a month to design and discuss how we wanted to automate

For more information, please read the Total

patches. Once we had the policy built, it takes less than an hour to set up a

Economic Impact™ of Ivanti Unified Endpoint

rollout project and then the patching just happens. I don’t have to do it and I

Management (UEM) Solutions.

The Total Economic Impact™
Of Ivanti Unified Endpoint
Management (UEM) Solutions
Cost Savings And Business Benefits
Enabled By UEM Solutions

have confidence that what I’m looking at is accurate.”

JULY 2022

A FORRESTER TOTAL ECONOMIC IMPACT™ STUDY COMMISSIONED BY IVANTI– Integration manager for a footwear retailer
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36References
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2. Bond, Shannon. Twitter employees quit in droves after Elon Musk’s ultimatum passes. 17 November 2022. https://www.npr.org/2022/11/17/1137413251/twitter-employees-quit-elon-musk.
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4. Brasen, Steve. Evolving Requirements for Digital Employee Experience (DEX). 4 August 2022. https://www.ivanti.com/resources/v/doc/ebooks/ema-iva009a-ivanti-requirements-ebook.
5. Breg, David. Quarterly Cyber Insurance Update. 10 February 2023. https://www.wsj.com/articles/quarterly-cyber-insurance-update-february-2023-62141c19.
6. C
 hase, Melissa, et al. Medical Device Cybersecurity Regional Incident Preparedness and Response Playbook. 14 November 2022. https://www.mitre.org/news-insights/publication/medical-device-cybersecurity-regionalincident-preparedness-and-response.
7. Cipolla, Tom, et al. Magic Quadrant for Unified Endpoint Management Tools. 1 August 2022. https://www.gartner.com/doc/reprints?id=1-2AQEK9FU&ct=220802&st=sb.
8. Datto. Datto’s Global State of the Channel Ransomware Report. November 2020. https://www.datto.com/resource-downloads/Datto-State-of-the-Channel-Ransomware-Report-v2-1.pdf.
9. Day, Lewin. Tesla App Unlocks Someone Else’s Car, Lets Them Drive Away in It. 14 March 2023. https://www.thedrive.com/news/tesla-app-unlocks-someone-elses-car-lets-them-drive-away-in-it.
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12. Forrester Consulting study commissioned by Ivanti. The Total Economic Impact™ Of Ivanti Unified Endpoint Management (UEM) Solutions. July 2022. https://rs.ivanti.com/reports/forrester-tei-of-ivanti-uem-solutions-2022.pdf.
13. Greenburg, Andy. Hackers Remotely Kill a Jeep on the Highway—With Me in It. 21 July 2015. https://www.wired.com/2015/07/hackers-remotely-kill-jeep-highway/.
14. IBM Security. X-Force Threat Intelligence Index 2022. February 2022. https://www.ibm.com/downloads/cas/ADLMYLAZ.
15. Insight Enterprises & CIO. Insight intelligent technology report 2022: IT ambions for business transformation. November 2021. https://ca.insight.com/en_CA/content-and-resources/gated-content/insight-intelligenttechnology-report-ac1252.html.
16. Ivanti. 2022 Digital Employee Experience Report. 28 June 2022. https://rs.ivanti.com/ivi/2700/4e528f833de3.pdf.
17. —. 9 Must-Know Phishing Attack Trends. 20 July 2021. https://www.ivanti.com/resources/v/doc/ivi/2732/7b4205775465.
18. —. Getting Started With DEX: Core Areas of Focus to Deliver a Great Digital Employee Experience. 23 Novemer 2022. https://rs.ivanti.com/ivi/2734/f6efbc801083.pdf.
19. —. Government Cybersecurity Status Report. 9 March 2023. https://www.ivanti.com/resources/v/doc/ivi/2747/a856c631661d.
20. —. Press Reset: A 2023 Cybersecurity Status Report. December 2022. https://www.ivanti.com/lp/security/assets/s1/2023-cybersecurity-status-report.
21. Khandelwal, Swati. Equifax Suffered Data Breach After It Failed to Patch Old Apache Struts Flaw. 14 September 2017. https://thehackernews.com/2017/09/equifax-apache-struts.html.
22. Kolodny, Lora. Twitter is down to fewer than 550 full-time engineers. 20 January 2023. https://www.cnbc.com/2023/01/20/twitter-is-down-to-fewer-than-550-full-time-engineers.html.
23. Lutkevich, Ben. Wi-Fi Pineapple. October 2022. https://www.techtarget.com/searchsecurity/definition/Wi-Fi-Pineapple.

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References
24. Morning Consult and IBM. IBM Security Incident Responder Study. 3 October 2022. https://www.ibm.com/downloads/cas/XKOY5OLO.
25. NASCIO. The 2021 State CIO Survey. October 2021. https://www.nascio.org/wp-content/uploads/2021/10/2021-State-CIO-Survey.pdf.
26. P almer, Annie. Amazon employees push CEO Andy Jassy to drop return-to-office mandate. 21 February 2023. https://www.cnbc.com/2023/02/21/amazon-employees-push-ceo-andy-jassy-to-drop-return-to-officemandate.html.
27. Paychex. Feeling the Burn(out): Exploring How Employees Overcome Burnout. 25 February 2019. https://www.paychex.com/articles/human-resources/impact-of-employee-burnout.
28. Proofpoint. 2022 Voice of the CISO: Global Insights Into CISO Challenges, Expectations and Priorities. May 2022. https://www.proofpoint.com/sites/default/files/white-papers/pfpt-us-wp-voice-of-the-CISO-report.pdf.
29. PwC. 2022 Global Digital Trust Insights. December 2021. https://www.pwc.se/sv/pdf-reports/cybersecurity/cyber-global-digital-trust-insights-2022.pdf.
30. Rhysider, Jack. Darknet Diaries, Episode 68: Triton. June 2020. https://darknetdiaries.com/transcript/68/.
31. Rundle, James. “Economic Uncertainty Weighs on Cyber Chiefs.” Wall Street Journal 13 January 2023. https://www.wsj.com/articles/economic-uncertainty-weighs-on-cyber-chiefs-11673562985.
32.

SAM. IoT Security Landscape Report. July 2022. https://securingsam.com/wp-content/uploads/2022/04/SAM_IOT-Security-Report.pdf.

33. SANDIA. Cybersecurity for Electric Vehicles Charging Infrastructure. July 2022. https://www.osti.gov/servlets/purl/1877784/.
34. Shackleford, Dave. SANS 2022 Cloud Security Survey. March 2022. https://8645105.fs1.hubspotusercontent-na1.net/hubfs/8645105/white-paper/sans-2022-cloud-security-survey.pdf.
35. S humway, Emilie. Monster: Two-thirds of workers would quit if forced to return to the office five days a week. 26 September 2022. https://www.hrdive.com/news/monster-two-thirds-workers-would-quit-forced-back-tooffice/632690/.
36. Smith, Ray A. Quiet Quitters Make Up Half the U.S. Workforce, Gallup Says. 29 September 2022. https://www.wsj.com/articles/quiet-quitters-make-up-half-the-u-s-workforce-gallup-says-11662517806.
37. T
 sipursky, Gleb. The return to the office could be the real reason for the slump in productivity. Here’s the data to prove it. 16 February 2023. https://fortune.com/2023/02/16/return-office-real-reason-slump-productivitydata-careers-gleb-tsipursky/.
38. V anson Bourne for Nutanix. Nutanix Enterprise Cloud Index: Application Requirements to Drive Hybrid Cloud Growth (2019 edition). November 2019. https://www.nutanix.com/content/dam/nutanix/resources/gated/analystreports/enterprise-cloud-index-2019.pdf.
39. Verizon. Mobile Security Index 2022. 2022 August 2. https://www.verizon.com/business/resources/reports/2022-msi-report.pdf.
40. Wei, Wang. Casino Gets Hacked Through Its Internet-Connected Fish Tank Thermometer. 16 April 2018. https://thehackernews.com/2018/04/iot-hacking-thermometer.html.
41. W
 eissman, Cale Guthrie. Here’s Why Equifax Yanked Its Apps From Apple And Google Last Week. 15 September 2017. https://www.fastcompany.com/40468811/heres-why-equifax-yanked-its-apps-from-apple-and-googlelast-week.
42. Wilson, Dan, et al. Market Guide for DEX Tools. 31 August 2022. https://www.gartner.com/doc/reprints?id=1-2B07Z49S&ct=220902&st=sb.
43. Yang, Mary. Elon Musk gives Twitter employees an ultimatum: Stay or go by tomorrow. 16 November 2022. https://www.npr.org/2022/11/16/1137105935/twitter-elon-musk-ultimatum.

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The Ultimate Guide
to Unified Endpoint
Management

ivanti.com
1 800 982 2130
sales@ivanti.com

How Modern Endpoint Management Solutions Impact
Security and Employee Experience

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