PRIOR INFORMATION

By purchasing a travel service, you benefit from the rights granted by the French Tourism Code. The service provider andthe retailer are entirely liable for the proper performance of the travel service.
Furthermore, as required by law, the retailer has a protection in order to refund your payments in case of insolvency. This
protection is taken out with the APST. Travellers may contact this organisation if they are denied any services as a resultof the retailer's insolvency.
For further information about your rights, please read the paragraph below: ‘Essential rights under the French Tourism
Code’.

Essential rights under the French Tourism Code:Recipients or Customers will receive all the main information about the travel service before signing the travel contract.
The service provider and the retailer are entirely liable for the proper performance of the travel service. Travellers are given
an emergency telephone number or the contact details of a contact person enabling them to contact the service provider orretailer.
Travellers may transfer their travel service to another person, subject to giving reasonable notice and possibly subject topaying additional costs. The price of the travel service may only be increased if any specific costs increase and if thispossibility is explicitly provided for in the contract. Under no circumstances may they be changed less than twenty days
before the start of the trip. If the price increase is higher than 8% of the price of the travel service, the traveller may rescind
the contract. If the service provider reserves the right to increase the price, the traveller is entitled to a price reduction in
the event of a decrease in the corresponding costs. Travellers may rescind the contract without paying any rescission feesand receive a full refund of all payments made if one of the key elements of the contract, other than the price, issubstantially modified. If, before the start of the service, the responsible professional cancels it, travellers may obtain arefund plus compensation, where applicable. Travellers may rescind the contract without paying any fee before the start ofthe service in the event of exceptional circumstances, for example if there are serious security problems at the place ofdestination which could affect the trip. In addition, travellers may, at any time prior to the start of the trip, rescind thecontract by paying appropriate and justifiable rescission fees. If, after the start of the trip, important elements of it cannot
be provided as expected, other appropriate services must be offered to travellers, at no additional expense. Travellers may
rescind the contract without paying rescission fees when the services are not provided in accordance with the contract,
where this considerably disrupts the performance of the trip and where the service provider fails to solve the problem.
Travellers are also entitled to a price reduction and/or to compensation in the event of non-performance or poor
performance of the travel service. The service provider or the retailer must provide assistance if the traveller is in difficulty.
If the service provider or the retailer becomes insolvent, all amounts paid shall be refunded.
To consult the French Tourism Code: https://www.legifrance.gouv.fr/

TERMS AND CONDITIONS OF SALE AND USE OF RELAIS & CHÂTEAUX GIFT
OFFERS
Recitals:
The Relais & Châteaux gift offers are marketed by Relais & Châteaux Entreprise ("RCE"), a French simplified joint-stockcompany (société par actions simplifiée) with share capital of 1,024,515 Euro, registered with the Paris Trade and Companies
Register under number B 402 003 404, whose registered office is at 58-60 rue de Prony, 75017, Paris.
RCE operates as a travel agent, is registered on the French register of travel operators under number IM075110112 with
Atout France – 79-81, rue de Clichy – 75009 Paris, holds a financial guarantee from the APST – 15 avenue Carnot, 75017
Paris Cedex, France and is insured with HISCOX – 12 quai des Queyries, CS 41177, 33072 Bordeaux.
To contact RCE: Telephone: +33(0) 1 77 48 14 88 (cost of a local call) - E-mail: commercial@relaischateaux.com.
These terms and conditions of sale and use (hereinafter the "Terms") apply:i.

to Orders for Relais & Châteaux gift certificates denominated in Euro, Pound Sterling, US Dollar and Swiss Franc,
either in the form of a paper certificate (the "Paper Certificate"), or in the form of an electronic certificate (the "ECertificate") (hereinafter referred to collectively as the "Certificate(s)");ii.

to Orders for Relais & Châteaux gift boxes, either in the form of a physical box (the "Physical Box") or anelectronic box (the "Electronic Box") (hereinafter referred to collectively as the "Box(es)") andiii.

to the use of Certificates and Boxes.

Certificates and Boxes are hereinafter referred to collectively or individually as the "Gift Offer(s)".

Article 1

Definitions

Recipient: means the natural person aged 18 or over to whom one or more Gift Offer(s) are given by the Customer or at theCustomer's request to be used to benefit from the services provided by a Property.
Terms: has the meaning defined in the Recitals.
Certificate: has the meaning defined in the Recitals and refers to the document in paper form or in electronic format
establishing the Recipient's claim in respect of a Property in the amount of the certificate. The Certificate is ordered andmay be used in a Property in accordance with the Terms.
Customer: means any natural or legal person who orders a Gift Offer in the manner stipulated in the Terms.
Box: has the meaning defined in the Recitals and refers to the document in paper or electronic form establishing theRecipient's claim in respect of a Property nt for a set of services stipulated for each Box (nights, meals, treatment, etc.). The
Box is ordered and may be used in the Property or one of the Properties named in the Box in accordance with the Terms.
Order: means the order placed by the Customer for a Certificate or Box in the manner stipulated in the Terms.
Property means a member establishment of the Relais & Châteaux Association in which a Certificate, and in some cases, a
Box may be used.

Terms and Conditions of Sale Gift Offers – February 2024
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Article 2

Application of the terms and conditions of sale and use (Terms) to the Customer and theRecipient

These Terms apply:-

Firstly, as regards the Terms and Conditions of Sale, to the sale of Gift Offers made both in France and abroad, via theRelais & Châteaux sales channels, i.e.:•

Online, on the website published by RCE, possibly after a redirect from an online store on a social media network(such as Facebook or Instagram);•

By telephone or mail order, from the sales department of RCE;•

In a store operated by Relais & Châteaux.

In the case of a sale of a Gift Offer made in a store or on an e-commerce site operated by a third party, the Customer
should read the terms and conditions of sale of said third party which shall apply.
-

And secondly, as regards the Terms and Conditions of Use, to the use of Gift Offers irrespective of the sales channel bywhich the Gift Offer was purchased, i.e.:•

Online, on the website published by RCE;•

By telephone or mail order, from the sales department of RCE;•

In a store operated by Relais & Châteaux; or•In a store or on an e-commerce site operated by a third party.

These Terms also govern the relationship between RCE and:•Firstly, Customers purchasing a Gift Offer;•

Secondly, as regards the Terms and Conditions of Use, Recipients who, once they are in possession of a Gift Offer,
wish to use it by making a booking in a Property.

The Order placed by the Customer for a Certificate or Box and its use by the Recipient are governed by these Terms.
Certificates or Boxes may not be used by a minor not accompanied by a person having parental authority.
The contract between RCE and the Customer on the one hand, and the contract between RCE and the Recipient on the other,
consists of (i) these Terms, (ii) the supplementary terms and conditions applicable to the Box or Certificate for which theCustomers places an Order and (iii) where applicable, the specific demands of the Customer or Recipient that RCE has accepted.
These Terms and any future versions hereof are available online on the website www.relaischateaux.com (hereinafter the"Website") and downloadable from the following address: https://static.relaischateaux.com/neo/legal/cgv_gift_en.pdf.
They are sent with any email confirming an Order sent to the Customer following a purchase by telephone from the sales
department of RCE. They may also be sent by post, email or fax to any person so requesting (request to be sent by post to
the registered office of RCE first above indicated or by email to: commercial@relaischateaux.com), and may also be provided
on request, in paper form or via a QR Code, in any store operated by Relais & Châteaux. These Terms are also provided withestimates used for remote Orders placed by email or post with the sales department of RCE. Finally, an extract from theseTerms is included inside Physical Boxes and in the packaging of Certificates.
Use of the Website and the Customer Account is governed by the Terms and Conditions of Account Creation and with theLegal Notice available on the Website.

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The Terms and Conditions of Sale apply exclusively to Gift Offer Orders. For any other product or service sold on theWebsite, the Customer should refer to the applicable terms and conditions of sale which may be consulted on the Website.
The Customer represents having read these Terms before validating their Order (in the case of a remote purchase) or paying
for their purchase (in the case of an in-store purchase). Order validation (in the case of a remote purchase) or payment of
the price (in the case of an in-store purchase) thus carries full and unconditional acceptance of these Terms, and the
supplementary terms applicable to the Box or Certificate ordered by the Customer to the exclusion of all other documents
such as brochures and catalogues issued by RCE and which are provided for guidance only.
Any forbearance by RCE in availing itself, at any time, of any of these terms shall not be construed as a waiver of its right tosubsequently avail itself of any of said terms.
The Terms may be changed regularly and at any time. The version applicable to the contract made with RCE shall be theone in force on the date the Customer validates the Order.
The Customer is advised to download and save and/or print the Terms communicated on the day of their order, as they may
subsequently change. However, the Terms prior to those currently in force and online on the Website may be sent by RCE
on request (request to be sent by post to the postal address of RCE’s head office mentioned at the top of this document orby email to: commercial@relaischateaux.com).

I-

Terms and Conditions of Sale

Article 3

Characteristics of the products and services

In accordance with Articles L. 111-1 and L. 111-2 of the French Consumer Code and Articles L. 211-8, L. 211-9 and R. 2114 of the French Tourism Code, the main characteristics of the services, particularly travel services, and the prices of goods
and services sold electronically are available on the Website, communicated to the Customer at the time of the Order andconfirmed in the acknowledgement of receipt of the Order. The price of Gift Offers is also displayed in Relais & Châteauxstores.
In accordance with Article L.221-11 of the Consumer Code, the Customer is given the information required by Article L.
221-5 of the Consumer Code prior to placing the Order and particularly by means of these Terms of Sale.

Article 4

Effective date and Term

This contract shall be effective:•

In the case of a purchase in a store operated by Relais & Châteaux: on the date the Gift Offer is purchased by the
Customer;•In the case of an online purchase on the Website published by RCE, or in the case of a purchase by telephone or
mail order from the sales department of RCE: on the date of the Customer's Order as defined in Articles 5.1 and5.2 below.

The Terms of Sale are applicable, depending on the case, (i) up to payment by RCE of all amounts accruing to the Property
following the use of the Certificate or Box or (ii) up to the expiry of the validity period of the Certificate or Box, possibly
extended in the manner set forth in Article 12 below.

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Article 5

Steps in the Order

5.1. Online Order
In order to place an Order when purchasing on the Website, the Customer should follow the steps below:
1.

Go to the Website;

2.

Follow the instructions on the Website and create a Customer Account;3.

Check the Order information and detect and correct any errors;

4.

Confirm the Order and the undertaking to pay the price;

5.

Follow the online payment server instructions to pay the price, on the understanding that the price may then be
paid by bank card (debited immediately or with partial deferred debit with the 3X Oney service) or by using an
online money pot service available on the Website or a third party website accepted as a means of payment on theWebsite. The price may also be paid later, by sending a cheque (made out and sent as indicated in the payment
stage) or by issuing a bank transfer (to the account specified in the payment stage).

In the event of immediate payment (by bank card or by online money pot service), after payment confirmation, the Customer
immediately receives an electronic acknowledgement of receipt valid as confirmation of the Order. In the case of deferredpayment (by cheque, with the 3X Oney service or by transfer), the Customer receives this acknowledgement of receipt valid
as confirmation of the Order as soon as possible after RCE has received the full payment or after confirmation that the 3X
Oney financing solution has been granted by Oney Bank, where applicable.
Should any difficulty arise in finalising the Order and making the payment, the Customer may contact the RCE sales
department (+33(0)1 77 48 14 88 – cost of a local call) which will then assist the Customer, possibly by obtaining their bankcard data in order to finalise the Order on their behalf.
The Customer shall also then receive by email, to the email address indicated when placing the Order:-

In the case of an Electronic Box: an email with the Box and containing the information necessary for its use by the
Recipient;-In the case of an order for an E-Certificate: one or more emails with the information necessary for the use of the
E-Certificates by the Recipient; or-Confirmation of Order shipping in the case of a Physical Box or Paper Certificates. In this case, delivery will bemade to the delivery address indicated by the Customer when placing the Order.

RCE undertakes to fulfil the Order solely subject to availability. In case of unavailability, RCE shall inform the Customer andrefund the price paid.
However, in accordance with Article L. 121-11 of the Consumer Code, RCE reserves the right to refuse the Order if it isabnormal, placed in bad faith or for any other legitimate reason and, in particular, where there is a dispute with the Customer
over payment of a prior order.

5.2. Order placed remotely with the sales department of RCE
The Customer may also place an Order with the sales department of RCE, which can be contacted in several ways:•

By telephone, on +33(0) 1 77 48 14 88 (cost of a local call);•

By email (commercial@relaischateaux.com);•

By post, at the address first above mentioned.

➢ For a purchase by telephone, the Customer must specify which Gift Offer they wish to order, provide their contact
details and billing and delivery addresses, the chosen delivery method, and pay the price of the Gift Offer and theTerms and Conditions of Sale Gift Offers – February 2024
Page 5

relevant delivery fees by bank card, by providing their bank card information on the secure payment system provided
by RCE. The Customer's communication of their bank card information carries validation of their Order and consent to
pay the price indicated.
The Customer then receives, by email or post, an Order confirmation containing:•

A reminder of the main characteristics of the Order (particularly the content and price);•

A copy of these Terms;•

A withdrawal form.

➢ When requesting a purchase by email or post, the Customer must first ask to be sent an order form, specifying how
they wish to receive this form.
They will then be sent the order form, and then an estimate, together with an extract from these Terms and a withdrawal
form by the RCE sales department. The Customer should fill in the order form and return it to the RCE sales department
by email or post, the sending of the order form completed by the Customer then carrying validation of their Order. The
Customer must particularly indicate on the order form the selected means of payment – the price may be paid by bankcard, cheque or bank transfer – on the understanding that:(i)in the case of payment by bank card, the Customer must contact the RCE sales department (+33(0) 1 77
48 14 88, cost of a local call), after sending their completed order form, to make payment on the secure
payment system that will be provided by RCE;(ii)

in the case of payment by cheque, it must be made out to RCE and enclosed with the completed order
form;

(iii)

in the case of payment by bank transfer, the Customer must make a transfer to the bank accountindicated by RCE on request, specifying the Customer's name in the title of the transfer.

RCE is only bound subject to a confirmation of the written Order signed by the Customer and, in any event, full paymentof the price.
After receiving payment, RCE shall ship the Gift Offer to the Customer or the Recipient, to the address indicated on theorder form.
RCE undertakes to fulfil the Order solely subject to availability. In case of unavailability, RCE shall inform the Customer andrefund the price paid.
However, in accordance with Article L. 121-11 of the Consumer Code, RCE reserves the right to refuse the Order if it isabnormal, placed in bad faith or for any other legitimate reason and, in particular, where there is a dispute with the Customer
over payment of a prior order.

5.3. In-store Order
When the Order is placed in a store, it is instantly made when the Customer pays the price (in cash, by cheque or bank card,or, in the case of a sale in a store belonging to a third party, according to the methods of payment accepted by said third
party).

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Article 6

Price and billing

6.1 Price
The prices of Boxes are payable exclusively in Euros, inclusive of tax. The amounts are displayed on the Website in thecurrency selected by the Customer, for information, and estimated according to the applicable foreign exchange ratecompared to the Euro. However, only prices indicated in Euros are authentic.
Certificates are issued in Euros, Pounds Sterling, US Dollars and Swiss Francs. The prices for Certificates issued in Pounds
Sterling, US Dollars and Swiss Francs are paid in Euros on the Website after conversion at the foreign exchange rate of theBanque de France (month-end rates). The applicable foreign exchange rate will be updated monthly on the first working dayof each month.
At the time of Order validation, the price payable is stipulated inclusive of tax, subject to any application of tourist taxes
that may be collected by Properties from Recipients.
Gift Offers are supplied at the price in force at the time of placing the Order.
Postage is payable by the Customer and charged in addition as indicated prior to validating the Order.
RCE makes payment of the Gift Offers directly to the Properties.
Telecommunication costs inherent in accessing the Website remain at the Customer’s exclusive expense.

6.2 Billing
An invoice is issued for each Order.
For the purchase of a Physical Box or a Paper Certificate, the invoice will be sent to the Customer when the Gift Offer isdelivered. In the case of an Electronic Box, the invoice is included in the email confirming the Order sent to the Customer.
In the case of a remote purchase from the sales department of RCE, the invoice will be sent to the Customer by email to theaddress indicated at the time of placing the Order.
The invoice is denominated in Euros.

Article 7

Payment

Gift Offers are purchased in return for payment by the Customer of the applicable prix according to the price list indicatedon the Website or the order form or the prices displayed in stores.
Gift Offers and operating expenses are payable in cash.
Gift Offers are payments by order and for account of and are therefore not subject to VAT. VAT only applies to the operating
expenses and packaging.
The price is payable in cash, in full, and the Order will only be sent subject to payment. It must be received by RCE within 3(three) months of placing the Order. Thereafter, the Order shall be automatically cancelled.

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The price including VAT shall be paid by the Customer by one of the following means of payment: bank card, bank transfer,cheque or online money pot service.
In the case of a payment by bank card, except in the event of use of the 3X Oney service, the transaction is debited
immediately from the Customer’s bank card after verification of the card data, upon receiving the debit authorisation fromthe issuer of the bank card used by the Customer.
The undertaking to pay given by means of a payment card is irrevocable. By providing their bank card information, theCustomer authorises RCE to debit the bank card with the amount corresponding to the price including VAT.
The Customer therefore confirms that they are the holder of the bank card to be debited and that the name featured on thebank card is indeed their own. The Customer must provide the sixteen figures and the expiry date of their card and, whereapplicable, the numbers of the visual security code on the secure payment system provided by RCE.
If it is impossible to debit the price including VAT, the sale shall be immediately and automatically rescinded and the Ordercancelled.
Special Case: Order Payment in Three Instalments by bank card for purchases from €600 up to €4,000 with Oney Bank.
RCE’s partner, Oney Bank, offers Customers a financing solution called 3x Oney, allowing them to pay for Gift Box purchasesfrom €600 to €4,000 in three instalments with their bank card.
Oney Bank – A French limited company (SA) with capital of €51,286,585 – Registered Office: 34 avenue de Flandre 59170
CROIX - Lille Métropole Trade and Companies Register 546 380 197 - Orias no.: 07 023 261 - www.orias.fr - Correspondence:
CS 60006 - 59 895 Lille Cedex 9 - commercial@relaischateaux.com
Terms and Conditions: This offer is available to private individuals (adult natural persons) residing in France and holding
a Visa or MasterCard bank card expiring after the chosen financing term. Cards requiring systematic authorisation, inparticular Electron, Maestro, Nickel, etc., and e-cards, Indigo and American Express cards are not accepted.
Subscription procedure: After finalising the Gift Box Order, the Customer simply needs to click on the “3x Oney bankcard payment” button.
The Customer’s personal data concerning the Order are then automatically transmitted to Oney, and the Customer isredirected to the Oney 3x Oney web page which displays the details of the Order placed and the customised financing
request that must then be validated.
The Customer should enter their personal information or, if they have a 3x Oney account, log in using their 3x Oney accountlogin credentials. The Customer reads the terms and conditions of payment in several instalments to which they wish to
subscribe; these terms are provided in PDF format to be read, printed and saved before accepting them.
The Customer then notifies their acceptance electronically by ticking the appropriate box.
The Customer acknowledges that the “double click” associated with the tick box confirming that they have read the terms
and conditions indicates their consent to the contract and constitutes irrevocable and unconditional acceptance of theterms and conditions of the product.
In the absence of proof to the contrary, the data saved by Oney Bank constitute proof of all transactions between the
Customer and Oney Bank.

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If the Customer requests a financing solution offered by Oney Bank, the information concerning their Order will be sent toOney Bank, which will use it to examine their request, and to grant, manage and recover the credit.
Oney Bank reserves the right to accept or refuse the request for 3x Oney financing. The Customer has a 14-day withdrawal
period in which to waive the credit.
Operation: The payment in three instalments by bank card allows the Customer to pay for the Order placed on the Website
in the following manner:- a mandatory personal payment corresponding to one third of the price of the Order, debited on the day the Order isconfirmed, plus costs equal to 1.52% of the total amount of the Order (within the limit of €25 maximum);- two monthly instalments, each corresponding to one third of the Order, debited 30 and 60 days later.
The APR applicable to the 3X Oney solution is available here.
Special Terms and Conditions for Temporary Special Offers: For interest-free payment in three instalments: thecost of credit is 0% of the total amount of the Order. Example for a purchase of €600, personal payment of €200, then twomonthly instalments of €200. Two-month credit at a fixed APR of 0%. Cost of credit: €0.

Article 8

Order Modification

Orders are only final after full payment of the price by the Customer, after reading and accepting these Terms or after
confirmation of the 3X Oney financing solution granted by Oney Bank, where applicable.
As the shipping or delivery of Certificates and Boxes (including electronic delivery of an Electronic Box or E-Certificate)takes place as soon as the Customer has paid the amount due (or after confirmation of the 3X Oney financing solution
granted by Oney Bank, where applicable), no Order cancellation or request for a refund shall be accepted, unless the
Customer has the right of withdrawal provided for by Articles L.221-18 et seq. of the Consumer Code (i.e. when the Customer
is a consumer who has made a remote purchase of a Gift Offer – by a purchase on the Website or from the RCE sales
department) or, for traders, its extension under Article L. 221-3 of the Consumer Code. In these cases, the right of withdrawal
is exercised in the manner provided for in Article 9 hereof.

Article 9

Right of withdrawal

Where the Customer has a legal right of withdrawal, they have a period of 14 days in which to exercise it in accordance withthe provisions of Articles L.221-18 et seq. of the Consumer Code and by sending the form provided by RCE (download theform here) to:
Relais & Châteaux Entreprise
Service Commercial
58-60, rue de Prony
75017 Paris
The 14-day period is counted in calendar days after (i) the date of receipt or pick-up of the Order for Orders collected in astore or delivered by post or (ii) the date of the Order for Electronic Boxes. If the period expires on a Sunday or public holiday,
it is extended to the next first working day.
When this right is exercised:•

When the Gift Offer ordered is a Paper Certificate or a Physical Box:

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The costs of returning the Gift Offer are payable by the Customer. Only Paper Certificates and Physical Boxes
returned within the period indicated below and in perfect condition may be refunded.
If the Customer exercises the right of withdrawal, the Paper Certificates and Physical Boxes must be returned
within 14 days of notifying RCE of the withdrawal to the address below:
Relais & Châteaux Entreprise
Service Commercial
58-60, rue de Prony
75017 Paris•

When the Gift Offer ordered is an Electronic Box or an E-Certificate:
The Electronic Box or the E-Certificate(s) will be deactivated within 72 hours of RCE receiving the withdrawal form
and the Customer will not be charged any return costs.

The Customer shall not use or attempt to use their Gift Offer after sending RCE the form in order to exercise their right ofwithdrawal.
IMPORTANT: in the event that the Gift Offer has been used to book a service before the expiry of the abovementioned
14-day withdrawal period, such use shall be valid as a request for full and immediate use of the Offer and waiver of the
Customer’s right of withdrawal.
Any return made in accordance with the provisions of this clause shall give rise to a full refund of the amount paid by the
Customer within 14 days of RCE receiving the returned Gift Offer or of the deactivation of the Electronic Box or ECertificate, as applicable.
If payment is made by bank card, bank transfer or by cheque, the refund will be made by re-crediting the account used tomake the payment.
If payment was made by means of an online money pot service, the refund will be made by re-crediting the bank accountcommunicated by the Customer.
If payment was partly made with the 3X Oney service, the right of withdrawal exercised in respect of the Order will cancel
the payment solution arranged with Oney Bank.
Conversely, if the Customer chooses to exercise their right of withdrawal solely in respect of the payment solution arranged
with Oney Bank, the corresponding Order will be maintained, unless the Customer also contacts RCE to exercise their rightof withdrawal, in the manner indicated above. If the Customer does not exercise their right of withdrawal from the Order,
they undertake to pay the balance of the Order price to RCE by cheque, transfer or bank card to the sales department of
RCE (on +33(0) 1 77 48 14 88), within a period of fifteen (15) days.

Article 10

Delivery

10.1. Terms
Delivery is made after receipt of full payment of the price, or after confirmation of the 3X Oney financing solution grantedby Oney Bank, where applicable, according to the Customer’s choice:-

Either by the direct handing over of the Box and/or Certificate to the Customer, when purchasing or collecting ina point of sale. This option of collecting from a point of sale in the case of a remote Order (click & collect) is only
available (i) to Customers who made their purchase on the Website and paid by bank card or via an online money
pot service and (ii) to professional Customers who made their purchase remotely from the RCE sales department.

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In the case of click & collect, the Order will remain available to the Customer in the point of sale for a period of
three months after validation of the Order. After that period, if the Customer has not collected their Order, it will
be deemed cancelled and the price of the Order will be refunded.
-

Or by post, at the Customer’s expense;-

Or by an email sent to the email address indicated by the Customer, in the case of an Electronic Box or ECertificate.

The Order may be sent, if so chosen by the Customer and at their expense, to their own address or directly to the Recipients
named and identified and whose address the Customer provides. The amount of delivery charges depends on the amount of
the Order and the method of delivery. The Customer shall be solely liable for any non-delivery caused by missing
information not provided at the time of placing the Order. Details and costs of delivery can be found here and are indicatedto the Customer before validating the Order.

10.2 Delivery times
Delivery times are available on the Website and may vary according to the availability of the Gift Offers ordered. They are
stipulated in working days and correspond to the average times necessary to prepare and ship the Order on the territory.
They are determined based on the delivery area.
Delivery times start from the date on which RCE confirms the Order for payments by bank card on the Website and fromcollection of payment by RCE for the other means of payment. Paper Certificates and Physical Boxes will be shipped withinapproximately 2 working days of RCE receiving payment for the Order.
The delivery of Electronic Boxes and E-Certificates by means of an email sent to the email address indicated by the Customer
will be made immediately after confirmation of the Order by the seller.
In the event that an Electronic Box or E-Certificate is not received, the Customer should check:- the anti-spam filter and the spam folder of their email box;
- the firewall;- the email size limit of their messaging system;- the validity of the email address provided.
If the Customer has not received the Electronic Box or E-Certificate within 24 hours, despite making the checks mentioned
above, they should contact the sales department by email or phone, using the contact details as first above provided, or by
writing to the postal address indicated in Article 9 above.
Any non-delivery (non-delivery being considered to occur when the Customer has not received the Order within one monthof receipt of the Order and payment by RCE) will give rise, at the request of any consumer, non-professional or professional
Customer, to the return of the price paid. In respect of a professional Customer, the return of the price shall be the only
reparation granted by RCE, to the exclusion of any other compensation or damages.
In any event, delivery within the times specified will only be possible if the Customer has fulfilled all their obligations to
RCE, whatever the cause thereof.

Article 11

Complaints / Returns

11.1 Complaints
The Customer or the Recipient should inform RCE by email, telephone or in writing to the contact details mentioned
below of any non-conformity detected when using a Certificate or Box.

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Any notification or complaint will be followed up by RCE and the Customer or Recipient will be kept informed. Complaints
should be made:-either by email to: commercial@relaischateaux.com-

or by telephone-or by registered letter with acknowledgement of receipt to: Relais & Châteaux - Service Commercial – 58-60, rue

on +33(0) 1 77 48 14 88 (price of a local call)de Prony – 75017 Paris
Complaint concerning transport:
The Customer must check the product upon delivery and, where necessary, mention any reservations on the carrier’s
delivery slip in the event the delivered product is damaged. The Customer must inform RCE thereof in writing by sending
the copy of the delivery slip within 48 hours of receiving the product.
In the absence of any reservations on the delivery slip and failing notification to RCE within 48 hours, the product shall bedeemed delivered in good condition and no complaint may subsequently be made to RCE.
Complaints concerning the product’s non-conformity with the indications on the order form:
Complaints concerning the non-conformity of a Certificate or Box delivered with the product ordered must be made byregistered letter with acknowledgement of receipt to RCE, within seven days of receiving the Certificate or Box. Thereafter,no complaint will be accepted.

11.2 Returns
Any return of non-conforming Certificates and Boxes must be covered by a formal agreement between RCE and theCustomer. In the event of any non-conformity of the Certificates and Boxes delivered, duly acknowledged by RCE in themanner provided above, the Customer may choose either a product replacement or a refund.

II-

Terms and Conditions of Use

Article 12

Terms of use of Gift Offers

All Gift Offers have an activation date (the "Activation Date"), defined as follows:-

When the Gift Offer is purchased in a Relais & Châteaux store or a third-party store, its Activation Datecorresponds to the date of purchase;-

When the Gift Offer is purchased by means of a remote Order, either on the Website, or from the RCE sales
department, the Activation Date corresponds to the date on which the Order is sent to the address indicated by
the Customer, or to the email address indicated by the Customer (in the case of an Electronic Box or E-Certificate).

Gift Offers are valid for two years after the last day of the month of their Activation Date.
After receiving the Gift Offer, its expiry date may be consulted in the Recipient section, accessible on the Website atwww.relaischateaux.com/invitation, using the activation key provided with the Gift Offer.
A proof of purchase should be kept in case of a problem activating the Gift Offer.
Relais & Châteaux Gift Offers:-

may not, under any circumstances, be exchanged for cash, even in part;-are not divisible unless otherwise mentioned on the Gift Offer, and must be used on one occasion, for a single
booking;-

are under the holder’s sole responsibility, particularly in the event of loss or theft;-must be used during their validity period.

Terms and Conditions of Sale Gift Offers – February 2024
Page 12However, the Recipient may, before the expiry date of the initial validity period of a Gift Offer, benefit from an extra
year of validity via an exchange for E-Certificates only. These E-Certificates will be valid for one (1) year after the initial
expiry date of the Gift Offer. This exchange request is to be made in the Recipient section accessible on the Website or bycontacting the RCE sales department, and is subject to payment of administration charges of fifty euros (€50) per Gift Offer,
payable by the same means of payment as the Gift Offers.
If the expiry date is exceeded, or in the event of loss, theft or destruction of a Gift Offer, neither the Customer nor the
Recipient may claim any refund, replacement, exchange or extension.
Gift Offers may only be extended once. At the end of the initial validity period or the extension period where applicable,
Gift Offers will no longer be usable.
Furthermore, the terms and conditions of booking or cancellation are those of the Property in which the Recipient uses theGift Offer. The Property may, for example, ask for the Recipient’s bank details to confirm the booking. Any change orcancellation of a previously confirmed booking is only possible with the Property’s agreement and subject to its specificconditions, on the understanding that the cancellation of a booking made using a Certificate or Box may be subject tocancellation fees payable by the Recipient. At the time of booking, the Recipient will be informed by the Property of theterms of booking and cancellation applicable in the Property chosen.
The Property may require the Recipient to pay tourist tax for their stay.
The Recipient must provide the Property, upon arrival, depending on the case, with the original voucher contained in their
Physical Box, their Electronic Box or their E-Certificate, or the original Paper Certificate.

Article 13

Terms of use of Certificates

Certificates may be cumulated and are useable in all the Properties featured on the Website. This list may change during
the validity period of the Certificate, so the Customer and the Recipient should visit the Website regularly to consult the
updates. Certificates may be used for all types of service. They are exclusively exchangeable for a service of a value equal tothe value indicated in Euros, Pounds Sterling, US Dollars and Swiss Francs on the front.
Payment for services by means of Certificates must be made directly to the Property.
If the amount of the Certificates is not sufficient to pay for the service, the difference must be paid to the Property according
to the usual terms.

Article 14

Terms of use and booking of Boxes

Boxes are usable in a selection of Properties participating in the corresponding Box programme, the list of which is regularly
updated. The updated list of participating Properties can be consulted in the Recipient section accessible on the Website orby contacting the RCE sales department:-

By telephone: +33(0) 1 77 48 14 88-

By email: commercial@relaischateaux.com.

Each Box can be used in one of several modes, "Stay", "Fine-dining" or, for some of them, “Wellness”. Depending on the modechosen, the Box entitles the holder to a minimum set of services described on the Gift Box. One or more additional services
may be added to this minimum package, in certain Properties and/or during certain periods. Details of these services can be
consulted in the Recipient section accessible on the Website.

Terms and Conditions of Sale Gift Offers – February 2024
Page 13

The list of Properties that may be accessed using Boxes and the list of additional services provided may change during thevalidity period of the Box, so upon receiving the Box, the Recipient should log on to the Recipient section on the Website toconsult the updates.
In this respect, only the information contained on the Website is binding.
After consulting the list of Properties participating in their Box in the Recipient section, the Recipient makes their booking
as follows:•

For Boxes relating to stays including at least one night, the booking can, subject to technical feasibility, bemade on the Website, in the Recipient section. In this case, the Recipient enters the number of the Box in the
Recipient section, creates an account in the manner stipulated in the Terms and Conditions of AccountCreation then makes their Booking on the Website, in the manner specified in the Booking Terms andConditions, which shall then apply in full to the said Booking, with the exception of Articles 4.2 and 5.
However, it is specified that certain participating Properties may not allow online booking on the Website, fortechnical reasons. In addition, wellness services such as treatments or spas cannot be booked on the Website.

•

Alternatively, if the Recipient has Boxes that do not allow bookings to be made online in the Recipient section, or
if the Property they wish to book does not allow online booking on the Website, the Recipient should contact the
selected Property directly to make their booking.

The Recipient should make the booking on the Website, when this is possible, or directly with the Property – to the
exclusion of any other booking channel.
Where they make their booking directly with the Property, the Recipient should indicate to the Property that it is madewithin the framework of a Box and specify the type of service they wish to benefit from and whether they wish to use their
Box in "Stay", "Fine-Dining" or “Wellness” mode. At the time of booking, the Recipient must give the Property the number
indicated on the back of the voucher of their Physical Box or on the Electronic Box.
The Box does not include transport to the Property nor tourist taxes.
If the service includes one or more meals, the set menus are those decided by the Property and the Recipient may not choose
from among all the dishes proposed à la carte.
This stipulation is also valid in the case of treatment.
The Recipient is informed that the individual price of the service(s) at the time they receive such service(s) may differ fromthe sale price of the Box paid by the Customer for the Order.
Early bookings are recommended to benefit from a wide range of dates.
Restrictions:•

The Box is valid every day of the week including weekends (except for Gift Boxes specifically usable on weekdays)
subject to availability and to the opening dates of the Property and the facilities necessary to provide the service(s)of the Box.

•

The participating Property may refuse Boxes on certain dates corresponding to peak periods and/or periods during
which it only provides its services in the form of specific packages that differ from those proposed in the Box.

•

The participating Property may also refuse a booking when the quota of availabilities it specifically allocates toBoxes over the period is used up, even if it still has availabilities overall.

•

During high season periods and on very popular dates, some Properties may require booking a minimum numberof nights, higher than the number available with the Box. In this case, the Property may – subject to availability –propose that the Recipient adds extra nights, at the rates in force during that period, to reach the required number.

Terms and Conditions of Sale Gift Offers – February 2024
Page 14•In the event that the Recipient has several Boxes, the Property is free to accept or refuse the booking of several
rooms or consecutive nights using several Boxes.

•

If the participating Property has no rooms corresponding to the room category included in the service provided
for in the Box on the dates requested by the Recipient, the Recipient may be offered, when booking, (i) a higher
category room or suite in return for payment of a supplement which the Recipient will pay directly on location or(ii) a booking on another date.

Any additional service not covered by the Box used and ordered directly by the Recipient from the Property must be paid
directly to the Property according to its terms and conditions. RCE is not liable for such additional services in any regard
whatsoever.

Article 15

Transfer

Certificates and Boxes are transferred with any formality by the Customer to the Recipient.

Article 16

Recipient assistance and liability of RCE

RCE undertakes to provide the Recipient with assistance if they encounter any difficulty during performance of the service.
RCE may not be held liable for any minor differences between the photographs and descriptions of the Property provided
on the Website or on the Gift Offers.
For Boxes, the Property and RCE are liable for the proper performance of the service in accordance with Article L. 211-16of the Tourism Code.
In the event that RCE is held liable, the limits of compensation stipulated by international conventions shall apply, in
accordance with Article L. 211-17- IV of the Tourism Code. Save cases of bodily injury, RCE's financial liability shall belimited to three times the total price of the Box in question.
For Certificates, the Property in which the Customer stays shall be solely liable for the proper performance of the service it
provides.

IIIArticle 17

Provisions common to the Terms and Conditions of Sale and Use
Enforceability

Should any clause of these Terms be held to be invalid and non-applicable, the validity and enforceability of the otherstipulations of the Terms shall not be affected.

Article 18

Warranty

RCE is subject to the legal warranty requirements provided for by Articles L. 217-4, L. 217-5 and L. 217-12 of the Consumer
Code and Articles 1641 and 1648 paragraph 1 of the Civil Code which are reproduced in full at the end of these Terms.

Article 19

Data Protection

In order to provide Gift Offers to Customers and Recipients, RCE, as data controller, processes personal data concerningthem. Such processing is performed for the main purpose of managing and following up Orders and deliveries of Gift Offers
and their activation and may also be done for other purposes (customer relationship management and follow-up, managing

Terms and Conditions of Sale Gift Offers – February 2024
Page 15

complaints, canvassing, analysing satisfaction, etc.) which are detailed in the Relais & Châteaux Privacy Policy available on
the Website at the following address: https://www.relaischateaux.com/us/p/legal#personnal.
Data concerning Orders are intended for RCE, the data controller, its authorised departments, the Association Relais &Châteaux and its subsidiaries, as well as any subcontractors of RCE and its partners.
When making the booking directly with the Property selected in order to use the Gift Offer, the Customer or Recipient
accepts that they must provide personal data necessary to make the booking with the Property, whether it is located in theEuropean Union or outside the European Union. RCE is not the data controller for processing of the Customer's and/or the
Recipient's personal data carried out by the Property within the framework of bookings made and services provided to
Recipients of Gift Offers, the Property remaining exclusively liable in this regard.
For more information about how your personal data are collected and managed and the exercise of your rights, please readthe Relais & Châteaux Privacy Policy available on the Website at: https://www.relaischateaux.com/us/p/legal#personnal.

Article 20

Governing law

These Terms of Sale are governed by the laws of France without prejudice to the right of a Customer or Recipient who havetheir main residence in a European Union Member State other than France to apply more protective mandatory provisionsof the Member State.
The contractual information is presented in French and the Gift Offers on sale are compliant with French regulations. Where
applicable, a foreign Customer should check the possibilities of using the product they intend to order with local authorities.
RCE shall not be liable for any non-compliance with regulations of a foreign country to which the Certificates and Boxes aredelivered.
If these Terms are translated and in the event of a conflict between the French version and the translated versions, theFrench version shall prevail.

Article 21

Dispute resolution

RCE uses the French Tourism and Travel Ombudsman (“Médiateur du Tourisme et du Voyage”) for consumer disputes
concerning an Order placed with RCE. Any dispute must first be presented in writing to the Claims Service of RCE – 58/60,
rue de Prony – 75017 Paris. Failing an amicable settlement with RCE, the Customer may contact the Tourism and Travel
Ombudsman free of charge. The contact details and referral procedures are available on its website: www.mtv.travel.
Mediation is a free, confidential and rapid process for the amicable settlement of disputes that the Customer and/or RCE
are free to accept and to terminate at any time. The consumer ombudsman is an independent person whose role is to propose
a solution to the dispute between the trader and the consumer in an opinion that the Customer and/or RCE are free to accept
or refuse.
Pursuant to Article 14 of the Regulation (EU) no. 524/2013, the European Commission has set up an Online Dispute
Resolution platform to facilitate independent extrajudicial resolution of online disputes between consumers and traders in
the European Union.
This platform is accessible at the following link: https://webgate.ec.europa.eu/odr/
Failing an amicable settlement, each party may submit the dispute to a competent court.
NOTWITHSTANDING, IN THE EVENT THAT THE CUSTOMER IS ACTING AS A TRADER, THE DISPUTE SHALL

Terms and Conditions of Sale Gift Offers – February 2024
Page 16

BE EXCLUSIVELY SUBMITTED TO THE COMPETENT COURTS IN THE JURISDICTION OF THE PARIS COURT
OF APPEAL.

Terms and Conditions of Sale Gift Offers – February 2024
Page 17

Legal warranty
In accordance with Article L.217-15 of the Consumer Code, the provisions relative to the warranty of conformity andwarranty against hidden defects under Articles L. 217-4, L. 217-5, L. 217-12 and L. 217-16 of the Consumer Code and Articles
1641 and 1648 paragraph 1 of the Civil Code are reproduced below.
Article L.217-4 of the Consumer CodeThe seller must deliver goods which are in conformity with the contract and shall be liable for any non-conformity existingat the time of delivery.
It shall also be liable for any non-conformity resulting from the packaging, the assembly instructions or installation if it
assumed responsibility therefor under the contract or had it carried out under its responsibility.
Article L.217-5 of the Consumer CodeThe goods are in conformity with the contract:
1° If they are fit for the purposes for which goods of the same type are normally used and, where applicable:- comply with the description given by the seller and possess the qualities of the goods which the seller has held out to theconsumer as a sample or model;- show the qualities which the consumer can reasonably expect, taking into account any public statements made by theseller, the producer or its representative, particularly in advertising or on labelling;
2° Or if they have the characteristics defined by mutual agreement by the parties or are fit for any particular purpose forwhich the consumer requires them and which he made known to the seller at the time of conclusion of the contract andwhich the seller has accepted.
Article L.217-12 of the Consumer CodeThe time limit for actions resulting from a lack of conformity shall be two years from the delivery of the goods.
Article L.217-16 of the Consumer Code
Where the buyer asks the seller, during the period of the commercial warranty granted to him at the time of purchase or
repair of a movable item, for a repair covered by the warranty, any downtime period of at least seven days shall be added to
the remaining term of the warranty.
This period shall run from the buyer's request for repair or the provision of the item in question for repair, where the item
is provided after the request for repair.
Article 1641 of the Civil CodeThe seller is bound to a warranty against hidden defects in the thing sold that render it unfit for its intended use, or that so
impair its use that the buyer would not have bought it, or would only have given a lesser price for it if he had known of thedefects.
Article 1648 paragraph 1 of the Civil CodeAn action resulting from redhibitory defects must be brought by the buyer within two years of the discovery of the defect.

Terms and Conditions of Sale Gift Offers – February 2024
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