TERMS AND CONDITIONS AGREEMENT FOR THE FOOD
MADE GOOD STANDARD AND ONLINE PLATFORM
1. INTRODUCTION
1.1 This Terms and Conditions Agreement ("Agreement") governs your use of the Food Made Good
Standard (“Standard”) and the Online Evaluation Platform for the Standard (referred to as "thePlatform" or "the Evaluation Platform") provided by The Sustainable Restaurant Association("The SRA") as a user ("User").
The Food Made Good assessment (“Assessment”), facilitated through the Platform, involves astructured questionnaire that you are required to fill out and submit to The SRA in order to gainFood Made Good accreditation (“Accreditation” or “Certification”). Upon submission, ourevaluators review the provided information to determine alignment with the specified criteria.
Once the evaluation process is complete, The SRA will issue you with your results and final
report. These results constitute your Food Made Good Standard accreditation.
By accessing or using The Platform or the Assessment, you agree to be bound by thisAgreement. Please read this Agreement carefully before proceeding.

2. ABOUT THE FOOD MADE GOOD STANDARD
2.1 The Platform provides an online evaluation tool for the Food Made Good Standard. The Food
Made Good Standard (FMG) is the global gold standard for measuring progress towards
sustainability across the foodservice industry. It is the world's most comprehensive sustainability
certification specifically designed for foodservice businesses. This evaluation of operations setsout what 'good' looks like, rewards action over intention, and provides businesses with athorough and tailored action plan for improvement, as well as a certification ideal forcommunicating to team members, customers, and other stakeholders.

3. ACCEPTANCE OF TERMS
3.1 By using the consulting services purchased as part of an Enhanced Package, the User
acknowledges that they have read, understood, and agreed to be bound by this Agreement. Ifthe User does not agree to any provision of this Agreement, they may not make use of theseservices. If the User has any queries about the Agreement they should contact The SRA at
hello@thesra.org.

4. ACCOUNT CREATION AND USE
4.1

User Account: In order to access The Platform, you must create an account. You agree toprovide accurate, current, and complete information during the registration process and tokeep your account information up to date.

4.2

Account Security: You are responsible for maintaining the security and confidentiality of youraccount. You must promptly notify The SRA of any unauthorised use of your account or any
other security breach.

5. PLATFORM USAGE
5.1

Permitted Use: The Platform is provided solely for the purpose of conducting evaluations andassessments according to The Food Made Good Standard. You agree to use The Platform onlyfor lawful purposes and in accordance with this Agreement and any applicable laws orregulations.

5.2

User Content: You are solely responsible for any content you upload, post, transmit, orotherwise make available through The Platform ("User Content").

5.3

Prohibited Conduct: You must not engage in any conduct that is unlawful, offensive, orviolates the rights of others. This includes, but is not limited to, transmitting viruses,spamming, hacking, or engaging in any activity that disrupts or interferes with The Platform'soperation.

6. ACCESS TO THE ASSESSMENT
6.1

Payment Requirement: In order to access the FMG assessment on the Platform, Users are
required to pay the applicable fee as published on https://thesra.org/the-food-made-goodstandard/pricing/ based on their business's turnover and in accordance with The Sustainable
Restaurant Association's payment terms.

6.2

Access Provision for Invoice Payments: Users who choose to pay by invoice will be granted
immediate access to the FMG assessment while the invoice is being raised.

6.3

Termination of Access: The SRA reserves the right to terminate access to the User's accounton Platform and or the Assessment if payment is not received by the specified payment dateand to continue to do so until the outstanding payment is received. The SRA also reserves theright to terminate access if the User violates any terms outlined in this Agreement or if theUser engages in behaviour deemed unacceptable by The SRA. Examples of unacceptablebehaviour include but are not limited to misuse of data, unauthorised access to the Platform,
malicious behaviour, harassment or discrimination, false representation, intellectual property
violation, and improper commercial use of the Platform or Standard.

7. PAYMENT TERMS
7.1

Fee Commitment: By subscribing to the FMG Standard on the Platform, the User commits topaying the annual fee for a period of two years, starting from the date of subscription. The fee
is billed annually.

7.2

Annual Fee Renewal: The User agrees to pay the annual fee for the FMG Standard by thedesignated date each year to maintain access to the FMG assessment and associated benefits
including the User being able to communicate about the Standard in their business.

7.3

Fee Structure: The annual fee structure is based on the User's business turnover and isdetermined in accordance with The Sustainable Restaurant Association's pricing guidelines.
The User is responsible for providing accurate and up-to-date information regarding theirbusiness turnover for proper fee calculation.

7.4

Fee Payment: The User shall make payment of the annual fee to The SRA by the designateddate specified in the invoice. The SRA may provide options for lump-sum payment or monthlyinstalments, as specified in the invoice or payment instructions.

7.5

Changes to Fee Structure: The SRA reserves the right to adjust the fee structure or prices for
the FMG Standard. In the event of any changes to the fee structure or prices, The SRA will
provide advance notice to the User before their next renewal cycle for the Standard. Existingusers will be invoiced at the adjusted prices at their next renewal cycle following the notice.

7.6

Non-Refundable: The annual fee for the FMG Standard is non-refundable. In the event that
the User fails to complete the FMG assessment within the two-year period following payment,
no refund will be provided.

8. VALIDITY OF THE FMG ACCREDITATION
8.1

Valid accreditation: the User's accreditation status is valid if these two conditions are met:
8.1.1
Annual fees are up to date.
8.1.2
Users have completed an FMG assessment within the last two years.

8.2

Period of Validity: The Food Made Good Standard is valid for a period of two years from thedate of accreditation.

9. COMMUNICATION BETWEEN THE USER AND THE SRA
9.1

Timely and Clear Communication: The SRA expects timely and clear communication fromUsers throughout the assessment process. Users are responsible for promptly responding to
any communication from The SRA, including but not limited to emails and phone calls. The SRA
also undertakes to communicate with Users in a timely and clear manner.

9.2

Communication Channels: The primary communication channels between The SRA and Users
will be email and phone. Users are responsible for providing accurate and up-to-date contact
information to ensure effective communication.

9.3

User Responsibilities: Users are responsible for ensuring that their communication contact
details are up to date and that they actively check and respond to communication from The
SRA. If a User is unable to move forward with the assessment or expects a delay in theirprogress, they should notify The SRA and provide an anticipated timeline for when they expect
this to change.

9.4

Communication Attempts: In the event that there is a lack of timely progress in completing
the Assessment or The SRA requires additional information from the User, The SRA will makereasonable attempts to contact the User. This may include contacting the User a maximum of
three times at key steps of the assessment process, either by email or phone. These key steps
are:

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•
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9.5

Payment of the invoiceStarting the Food Made Good assessment
Completing the Food Made Good assessment and submitting it for preliminary
evaluation
User response to The SRA evaluator's feedback about their submitted assessmentSRA Follow-Up: If, after the third attempt to contact the User or to make progress on aparticular step of the assessment, The SRA does not receive a reply or register any additional
progress, The SRA will cease further proactive attempts to follow up. The SRA will then reengage with the User three months at the end of the two-year payment cycle to reassess thesituation and explore possible ways to help the user move forward.

10. COMMUNICATION ABOUT THE FOOD MADE GOOD STANDARD BY THE USER
10.1 Communication Restrictions during Assessment: During the assessment period, the User may
communicate that they are undergoing the FMG assessment process but must refrain fromsharing information about their accreditation status or from sharing specific score details
before they have received their final score and report.
10.2 User Communication about FMG after completing the FMG assessment: The User may
communicate externally about their FMG Standard results, including their accreditation status
and use of the Food Made Good logo, after they have completed the assessment and received
their final score and report from The SRA. Once the User’s Standard is valid and their fees areup to date, the User is permitted to use the following statements:• "Food Made Good Accredited Business"• "We are a [1, 2, or 3 as appropriate] star Food Made Good accredited business"• "Awarded [1, 2, or 3 as appropriate] stars by The Sustainable Restaurant Association"
10.3 Prohibited Statements: No other statements about the User’s Standard that are not listed inthis Agreement may be used without written permission from The SRA. Prohibited statements
include but are not limited to:• "Certified as sustainable by The SRA"
• "Recommended by The SRA"
• "SRA approved"• "SRA accredited"• "SRA member"• “FMG member”

11. USAGE OF THE FOOD MADE GOOD LOGO BY THE USER
11.1 Permission to Use: Upon completion of the FMG assessment and payment of the applicable
fees, the User will be awarded a Food Made Good logo (“Logo”) based on their final score. The
logo will be either "Three Star," "Two Star," or "One Star," indicating the level of performanceachieved by the User. The User is granted permission to use the logo that corresponds to their
final score as provided by The SRA for promotional purposes, subject to compliance with theterms and conditions outlined in section 11 of this agreement.

11.2 Conditions of Use: The user may use the FMG logo in accordance with the following
conditions:11.2.1 Valid Accreditation: The User's accreditation status must be valid, meaning thatannual fees are up to date and that the User has completed an FMG assessment in
the last two years.
11.2.2 Authorised Outlets: The logo may only be used for the branded outlets of theaccredited business and may not be used in conjunction with any subsidiaries orassociated companies without prior written permission from The SRA.
11.2.3 Proper Usage: The User shall use the logo in a manner that accurately represents
their accreditation status and in accordance with any guidelines or instructions
provided by The SRA.
11.3 Approval for Alternative Use: If the User wishes to use the logo in a manner that implies it isrelated to the whole organisation or in any other way not covered by this Agreement, pleasecontact The SRA at hello@thesra.org to obtain written approval.
11.4 Termination of Logo Usage: In the event that the User's annual fees are not paid, or theirAccreditation with The SRA ends for any reason, permission to use the logo will be
immediately revoked, and the User must cease all use of the logo in any form of promotion orcommunication.
11.5 Reporting Usage: Accredited businesses are required to provide The SRA with any requested
information regarding their use of the logo, including examples of promotional materials or
platforms where the logo is displayed.

12. COMMUNICATION BY THE SRA ABOUT THE USER
12.1 Right to communicate about the User’s Standard: The SRA has the right to communicate
about Users’ FMG results and accreditation on The SRA website and social media platforms aswell as in publications and press releases.
12.2 User provision of communications assets: The User agrees to supply assets to support The
SRA in these communications, such as logos, photos, video or other communication content.
12.3 Positive Representation: The SRA will accurately represent User results and accreditation,highlighting achievements in a fair and positive manner. Any information shared will be basedon the information provided by Users and verified through the assessment process.
12.4 User Consent: The SRA will seek User consent before publicly communicating specific results
and accreditation information. Consent may be obtained through the Platform or otherdesignated methods, such as email. Users may choose to decline consent or specify the level ofinformation they wish to be shared.
12.5 Anonymity and Aggregated Data: The SRA may use aggregated, anonymized data forstatistical analysis, research, and reporting purposes. Individual User results will not be
identifiable in these cases. In such instances, The SRA will not seek User consent before usingor communicating about this anonymised data. Users who prefer not to have their data
included in such aggregated reports may opt out by contacting The SRA via hello@thesra.org
and indicating their preference in writing.

12.6 Customized Communication: Users who achieve accreditation may have the opportunity tocustomize their communication about the achievement. The SRA may provide guidelines ortemplates for Users to use in their promotional materials.
12.7 Review and Correction: Users are encouraged to review any communication related to theirresults and accreditation. If there are inaccuracies or concerns, Users should promptly contact
The SRA to rectify the situation.
12.8 Termination or Amendment: The SRA reserves the right to terminate or amend thecommunication of User results and accreditation in cases of significant changes in policies,
regulations, or circumstances.
12.9 Mutual Respect and Collaboration: Both The SRA and Users are expected to collaborate in a
respectful and professional manner to ensure accurate and appropriate communication ofresults and accreditation.

13. INTELLECTUAL PROPERTY
13.1 Ownership: The Platform, including its software, design, and content, is owned or licensed byThe SRA and is protected by intellectual property laws. You agree not to copy, modify,distribute, or create derivative works based on The Platform or any part thereof.
13.2 Trademarks: All trademarks, logos, and service marks displayed on The Platform are theproperty of The SRA. You must not use any trademarks, logos, or service marks without priorwritten permission from The SRA.

14. DATA PROTECTION, PRIVACY, AND GDPR
14.1 Data Collection: The SRA collects and processes personal data from Users in order to provide
access to the Food Made Good Standard assessment on the Evaluation Platform. The types ofpersonal data collected may include, but are not limited to, name, contact information,business details, and assessment responses.
14.2 Data Protection: The SRA is committed to protecting the privacy and confidentiality of User
data. All personal data collected and processed by The SRA is handled in accordance withapplicable data protection laws and regulations, including the General Data Protection
Regulation (GDPR).
14.3 Data Use and Purpose: The personal data collected by The SRA is used for the purpose ofadministering the FMG assessment, providing support, communicating with Users, andimproving the Evaluation Platform. The SRA may also use aggregated and anonymised data forresearch, statistical analysis, and industry reporting purposes.
14.4 Data Sharing: The SRA may share personal data with third-party service providers who assist in
the operation and maintenance of the Evaluation Platform, such as hosting providers andpayment processors. These service providers are contractually bound to only process personal
data in accordance with The SRA's instructions and to implement appropriate security
measures.

14.5 Data Retention: The SRA retains personal data for as long as necessary to fulfil the purposes
for which it was collected, including any legal or regulatory obligations. Upon the expiration of
the two-year period following completion of the FMG assessment, The SRA may retain certain
personal data to demonstrate compliance with industry standards or for historical andstatistical purposes.
14.6 User Rights: Users have the right to access, rectify, and erase their personal data held by The
SRA, as well as the right to restrict or object to certain processing activities. Users may exercise
these rights by contacting The SRA in writing using the contact details provided in these termsand conditions.
14.7 Security Measures: The SRA implements appropriate technical and organizational measures toprotect personal data against unauthorised access, alteration, disclosure, or destruction. If
despite all our measures, the User becomes aware of any security issues, they must advise The
SRA as soon as possible. The SRA will also promptly notify the User should any security issues
occur within the Platform.
14.8 Privacy Policy: The SRA's Privacy Policy, (available at https://thesra.org/privacy-policy/),provides further information on how personal data is processed, user rights, and contact
details for data protection inquiries.

15. TERMINATION
15.1 Termination by the User: The User may terminate this agreement by notifying The Sustainable
Restaurant Association (The SRA) in writing. Such termination will be effective upon theexpiration of the current term for which the user has paid the fee.
15.2 Termination by the SRA: The SRA reserves the right to terminate this agreement and theuser's access to the Food Made Good (FMG) assessment on the Evaluation Platform in theevent of a breach of the terms and conditions outlined herein. The User will be notified oftermination in writing.
15.3 Effect of Termination: Upon termination of this agreement, the User's access to the FMG
assessment and associated benefits will cease. The User will no longer be permitted to use theFMG logo or claim any affiliation with The SRA. Any outstanding fees or obligations owed tothe SRA at the time of termination remain payable.

16. MISCELLANEOUS
16.1 Governing Law: This Agreement shall be governed by and construed in accordance with thelaws of the United Kingdom.
16.2 Entire Agreement: This Agreement constitutes the entire understanding between the User andThe SRA with respect to the use of The Platform, the FMG Assessment and the FMG
Accreditation.
16.3 Amendments: The SRA may update or modify this Agreement from time to time by posting therevised version on The Platform. Existing Users will be notified of these amendments via email.

The User’s continued use of The Platform after any such changes shall constitute their consent
to the updated Agreement.