JOB CODE: GSJ-O-220601-089
Software & Service Engineer ソフトウェア & サービスエンジニア

APPLY HERE

静的材料試験機の分野で160年以上に渡り業界を牽引してきた欧州企業が、ソフトウェア＆サービスエンジニアを募集しております。
The company is a global leader in the eld of static materials testing machines. In the areaof dynamic testing, they have been successfully providing solutions for fatigue testing
systems for decades. They also offer innovative BUP sheet metal testing machines,
hardness testing machines and instruments, extrusion plastometers for melt index
determination, and products for impact testing.
Their machines are used in research and development and quality assurance in more than
20 industries. Our experts have a detailed understanding of the individual requirements ofthe different industries and meet your speci c testing needs with state-of-the-artsolutions.
The Group employs almost 1,650 employees worldwide--many of them for years or evendecades.

The Position:
The Software & Service Engineer will provide the best and timely services to the customers
to create a seamless experience and provide passionate customer orientation. The
Software & Service Engineer will take care of installation, commission, user training,troubleshooting, repair, calibration and annual maintenance contract services of theproducts with a major focus on Software Development. The Software & Service Engineer
will work independently, utilizing training and experience to determine the best course ofaction to provide the best solutions to satisfy the customers.
Job Responsibilities:
Except for calibration jobs, the job scope of a Software & Service engineer follows the sameas a Service Engineer but with major focus on the following:2.

As per the customer needs, create HOST conectivity protocol, User Interface,
database, and other required programs

3.

Maintain and overhaul these programs as a regular service job upon thecustomer's request.

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Understand the IT infrastructure of the customer who needs HOST connection
service to the company's testing systemfi

1.

4. If needed, discuss with The Group's production entities, and nd optimal solutions
for customers

Service:1.

Installation and commission of the machines and instruments

2.

Creation of test setup & results as per customer's testing requirements

3.

Train users on proper and safe handling of machine & software

4. Complete the Final Acceptance and Test protocol with user after installation andcommission and, timely submission to the Service Manager and Administator for
warranty execution and invoicing to customers
5.

Servicing of the machines and instruments at customer sites

6. Performing regular maintenance visits for Annual Maintenance Contract (AMC)
orders7.

Timely submission of service reports and checklists to the Service Manager andAdministrator for invoicing to customers

8. Warranty / breakdown support of installed machines and instruments
9. Analysing faults / failures with mechanical, hydraulic, pneumatic and electricalcomponents
10. Determine nature and scope of fault / damage and advise customer with theproper follow-up procedures for procuring spare parts or arranging warranty
replacement parts in accordance with commercial considerations
11. Provide demonstration at customer sites to existing and new customers
12. Advise customers regularly for spares & consumables of the machines andinstruments for smooth operations
13. Discuss and advise the customer on new
14. Follow up with Sales Engineers for timely submission of spares, consumables andaccessory proposals to the customer.
15. Planning of customer visits in consultation with Sales Engineers
16. Utilize the CRM system to actively manage all service jobs
17. Continuously develop and maintain knowledge and expertise of the Product
Portfolio and Applications to enhance con dence and service effectiveness.
18. Coordinate with technical team in Germany, if needed, to provide solutions forcustomers
19. Performing calibration as per calibration job orders from customers

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Education:
・Diploma or Bachelor Degree in Engineering (Mechanical / Automation /Instrumentation / Any Engineering)・Diploma or Bachelor degree in IT (Information Technology)

Experience:
1. Minimum 2 years of experience in servicing of materials testing machines andinstruments
2. Working experience in applications/software development for materials testingmachines
3. Working experience in measurement and analytical instruments or materials testing
would be advantageous
Requirements:
1.

Basic knowledge of materials testing and properties.

2.

Basic knowledge of hydraulics and pneumatics.

3.

Pro ciency in applications / software development for materials testing

4. Experience in customer support activity of materials testing machines
5.

Pro ciency with PC software

6. Good communication skills
7.

Good knowledge of MS Of ce programs

8. Ability to work independently
9. Goal-oriented and has a exible approach to work
10. Ability to work under pressure
11. Willing to travel to attend to customer complaints
12. Willing to undergo continuous re-training
13. Pro ciency in English and Japanese
14. Pro ciency in German language would be advantageous
15. 70% travel requirement
16. Valid driving license

APPLY HEREJOB CODE: GSJ-O-220601-089
Employement type: Full-time
Position: Software & Service Engineer
Location: Shin-Yokohama
Remuneration: JPY 6 - 9 mfiflfifififi

G&S JAPAN KKThe Plaza F Bldg, 801
5-35-15 Narita-Higashi
Suginami-ku, Tokyo 166-0015
JapanT: +81 (0)3 6323 6975
E: info@gs-japan.jp