eBay Impact
2018 Progress Update

EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINT

Message From
Our CEOATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAYAt eBay, our purpose has always been to empower people and create

We host one of the world’s most powerful fundraising platforms,

economic opportunity. Every day, real people build real businesses on

and in 2018 we broke our own record for funds raised. Through theeBay, and we are driven to support them.

eBay for Charity program, nearly $102 million was raised for nonprofit
organizations, bringing our total close to $912 million raised since

I am personally passionate about using technology to make a positive2003. With more than 66,000 charitable organizations on the platform,

impact on people’s lives and improve communities around the world.

and opportunities for anyone who uses eBay to support the causes

I’m proud that this is what eBay does every day. We live our purpose by

they care about, we are on track to achieve our goal to raise $1 billion

helping small businesses grow in entirely new markets and by making

in charity funds by 2020.

it easy for people to support causes that personally matter to them.
eBay remains true to our values in every aspect of our business, always
In early 2018, we launched our Retail Revival program aiming to

striving to serve our customers better, while maintaining the highest

re-invigorate small businesses in communities that have beenlevels of trust and transparency. In this 2018 Impact Progress Update,struggling. As part of this program, we partnered with select cities

you’ll learn about eBay’s environmental, social, and governance (ESG)

to bring their local brick-and-mortar businesses online, providing

principles, policies, and programs. You’ll see we made solid progress

access to new customers around the world. These customers receive

against our five Impact goals, and we set a new carbon emissions

in-depth training, dedicated coaching, and promotional support

target in our continuing quest to lighten our environmental footprint.

designed to enable their expansion in the digital marketplace.

I invite you to follow #eBayImpact for our latest updates.

Our first city was Akron, Ohio, and we expanded the program to

Sincerely,

include Lansing, Michigan, and the City of Wolverhampton, UK.
Two more Retail Revival cities—Halifax, Nova Scotia, Canada, andGreensboro, North Carolina—were announced in early 2019, andplans are underway to add more small businesses in more cities
around the world. To date, Akron and Lansing sellers have sold overDevin Wenig

40,000 items to more than 32,000 customers in all 50 states and 110

President & CEO

countries—demonstrating the incredible reach this program enables.
Wolverhampton sellers hit the $2.6 million mark in gross merchandise
volume (GMV) in just five months of the program, which is a deeply
meaningful result for the participating small businesses, and they’rejust getting started.

| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINT

Table of Contents

ATTRACTING & RETAINING TALENT

1

PROTECTING PEOPLE & DATA2COLLABORATION & ADVOCACYABOUT EBAY

3

eBay Impact Overview

Measuring Our Footprint

Attracting & Retaining Talent

Where We Focus

Greenhouse Gas Emissions

Investing in Leadership

Our Governance Model

GHG (Scope 1 and 2)

Diversity & Inclusion

Issues Material to eBay

Energy Use

Our Impact Goals & Progress

Renewable Energy

Supporting the SDGs

Water Consumption
Verification Statement

4

5

6

Protecting People & Data

Collaboration & Advocacy

About eBay

Ethics & ComplianceIntellectual Property

How to Reach Us

Government Relations

Circular Commerce

Notes on Our Goals

Platform Security

Illegal Wildlife Trafficking

Forward-Looking Statements

Safeguarding Privacy

Climate Change & Renewable
EnergyGeneral Data Protection
Regulation Platform| eBay Impact 2018 Progress Update

Taxationebay.com/impact | 3

EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

eBay Impact
Overview
eBay exists to empower
people and create
economic opportunity.
The good that emerges
is eBay Impact.

Good things happen when people use eBay. This has been ourbelief and purpose from the beginning when our founder, Pierre
Omidyar, first united people from widely different backgrounds and180M

Active buyers on eBay

geographies in an open, inclusive marketplace.
Today more than 180 million active buyers connect with entrepreneurs,
small business owners, and individuals on eBay’s global commerce

102M

$

Raised for charity in 2018

platform through direct human-to-human interactions. People
depend on eBay to operate their business, provide income to support
themselves and their families, and create jobs for others. Nonprofits
rely on eBay to enable their good work—­every transaction on our

285K

$

Kiva loans disbursed in 2018

platform is an opportunity for buyers and sellers to support causes
they care about.
As a technology company headquartered in Silicon Valley, we
embrace and honor the trust our global community puts in us tomaintain a secure platform, to operate as an ethical corporate
citizen, and to contribute to society as a socially and environmentally
responsible business.

| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Where We Focus
We focus where we can have the greatest impact addressing issues thatare of highest importance to our customers and our company, and that
help support select United Nations Sustainable Development Goals.

Retail Revival

eBay for Charity

FOCUS

FOCUS

FOCUS

FOCUS

Champions of inclusive commerce, we help small

eBay hosts one of the most powerful giving

The eBay Foundation applies its resources andeBay created a trusted, transparent marketplacebusinesses grow globally. Through programs likeplatforms in commerce. Millions of people support

the eBay platform, along with engaged eBay

that’s based on the strong ethical values we follow

Retail Revival, we partner with cities, businessthe causes that matter most to them when they buy

employees, to help create a more equitable

as a business. We strive to operate in the mostowners, and others to support local economic

and sell on eBay. We also partner with influential

global economy. We support entrepreneurs

environmentally and socially sustainable way,development by teaching people the skills to thrivecelebrities and charities to amplify impact, as weand small businesses, with a focus on lifting up

creating a safe, trusted, diverse space in which ourin the global market.

aim to raise $1 billion for charity by 2020.

vulnerable and marginalized groups.

employees, buyers, sellers, suppliers, and partners

eBay Foundation

Responsible Businesscan thrive.
PROGRESS• Three Retail Revival cities in two countries in20181• 10-56% year-over-year (YoY) growth among
existing eBay sellers participating in Retail

PROGRESS• Raised $102 million in charity funds in 2018 (up21 percent over 2017)• 66,000 charities on the eBay platform (up 60
percent over 2017)

Revival program• Giving through eBay for Charity UK up 13

achieved £1 million in sales in first three months• Program expanded to Italy, Spain, andall 50 states and 110 countries• $911 million total raised since 2003

• Retail Revival sellers in Wolverhampton UK• Akron and Lansing sellers sold to customers inpercent over 2017

Germany

PROGRESS• $5 million in cash contributions disbursed from
eBay Foundation and eBay Inc. in 2018

• $1 million in employee matching funds earned in2018 (up 25 percent over 2017)• 30 organizations received $450,000 in funding
through Global Give

• 12,000 employee volunteer hours (includes hours
volunteered on personal time)

PROGRESS• Earned a 100 percent rating on the Human Rights
Campaign Foundation’s Corporate Equality Index
2019—our 10th year on the Index• Blocked or removed over 100,000 listings foritems prohibited under our Animal and Wildlife
Products Policy (2017-2018)• Reduced greenhouse gas emissions in our data
centers and offices by 9 percent comparedwith 2017

MATERIAL ISSUES

MATERIAL ISSUES

MATERIAL ISSUES

MATERIAL ISSUES

Economic opportunity

Community impact

Community impact

Diversity and inclusion
Sustainable commerce
Customer security and safety

Two additional Retail Revival cities announced in January 2019: Halifax, Nova Scotia, Canada, and Greensboro, North Carolina, withadditional regional programs in Germany, Russia, Ireland and Israel. Visit the eBay Impact website for the latest updates.

1| eBay Impact 2018 Progress Update

Governance and ethics

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTOur Governance Model

ATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

EBAY IMPACT GOVERNANCE MODEL

eBay was born from a shared value approach to business—where
eBay Board of Directors—eBay Impact oversight

positive social and environmental impacts also create economic
benefits. Guided by the eBay Impact team, with oversight from theeBay Board of Directors and eBay’s Executive Leadership Team, ourapproach to ESG matters is integrated into the core of our business.
The eBay Impact team works across the organization to help our

Executive Leadership Team—eBay Impact goals sponsors

business groups and functions prioritize ESG as part of the company’s
strategy. This includes cross-company collaboration on goal setting,
impact measurement, and reporting, which is published annually on
the eBay Impact public website. Each of eBay’s goals is sponsored bya member of the Executive Leadership Team to ensure we prioritize

eBay Impact Team—Strategy, counsel, and communications

and remain accountable to achieving these targets at the highest
levels of our business. Two eBay Board of Director members serve as
mentors to the eBay Impact team, building on eBay’s long legacy ofdriving commerce for good and strategies that further strengthen andadvance eBay Impact.

eBay Platform

Business Functions

Operations

Marketplace
StubHub
Classifieds

Our people, culture, and values| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINT

Issues Material to eBay

ATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

EBAY ESG MATERIALITY MATRIXeBay drives positive impacts in many ways. In September 2016, eBay
partnered with GlobeScan, an independent research firm, to update
our company’s ESG-focused materiality assessment. Through thisInclusive Access to
Global Marketplaceassessment research and stakeholder engagement process, we

our most important stakeholders.
As a result of this materiality assessment, we determined six key
themes that are of material importance to eBay and our stakeholders:• Economic opportunity• Diversity and inclusion• Sustainable commerce• Community impact• Customer security and safety• Governance and ethics
Building on this assessment, eBay has set a series of eBay Impact
goals, which we measure and report against on an annual basis.
eBay will conduct its next materiality assessment in 2019.

Importance to External Stakeholders

prioritized and mapped out the issues that are important—both froman opportunity and a risk perspective­—to eBay as a business and to

Data Security& Privacy

Sustainable
Consumption
Transparency &Disclosure
Censorship & Free
Expression
DigitalInclusion
User Resource
Efficiency

Seller Transparency& Buyer Protections

EnergyFootprint

Growth of
Entrepreneurship &Small Business

Diversity, Inclusion &Equal Opportunity
Ethics &Compliance
Innovation in
e-Commerce
Safety of Items Sold

ICT Workforce
Development

Offensive or Restricted
Items & Activities

Employee Relations
Tax Policy

Water
Stewardship

Local Community
Investment

Biodiversity &Land Use

Accessibilityof Platform

Operational
Waste

Impact on eBay’s Business Success| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Our Impact Goals & Progress
Goals By 20202017 Progress2018 Progress

Opportunity for All• Established Retail Revival program• Technology improvements to enhance the• Launched Retail Revival program in five cities• From 2011 to 2016, the number of eBay’s

Achieve a higher percentage of growth among eBay
sellers in less-advantaged communities as comparedwith average economic growth nationwide by 2020.

buyer and seller experience; increase efficiency,

commercial sellers in less-advantaged

scalability, and security

communities grew 18 percent compared to a

• Clarified goal, established baseline and criteria
tracking progress

0.4 percent decrease in the overall number ofbusiness enterprises in those communities• Raised $84 million in charity funds• Total reaches $810 million raised• Raised $102 million in charity funds• Total reaches $911 million raised• Disbursed $397,000 in loans and supported over

• Disbursed $285,000 in loans in 2018, bringing

Lend $1 million to entrepreneurs via Kiva by 2020.

17,000 borrowers on Kiva, including 14,000 female

our total loan disbursement to $682,000 and

Enable 50,000 entrepreneurs through access to capitalentrepreneurs

supporting 23,000 borrowers on Kiva

eBay for Charity$1 billion in charity funds raised by 2020.

eBay Foundationand mentoring, and thereby impact the lives of 250,000
people globally.

Circular Economy
Create $2.5 billion in positive economic impacts andavoid 2.5 million metric tons of carbon emissions
by 2020 through people selling their pre-owned
electronics and apparel on eBay.

• Impacted the lives of about 85,000 people globally

Status• Impacted the lives of about 116,000 people
globally• Created $1.3 billion in positive economic impacts
from 2016 to 2017

• Avoided 1.2 million metric tons of carbon emissions
since 2016

• Created an additional $700 million in positive
economic impact, bringing the cumulative total
to $2 billion from 2016 to 2018

• Avoided an additional half a million metric tonsof carbon emissions, resulting in 1.7 million
metric tons avoided since 2016

| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACY

Goals By 20252017 Progress2018 Progress

Renewable Energy• 45 percent of our electricity supply comes from• 50 percent of our electricity comes from

Source 100 percent renewable energy in ourelectricity supply by 2025 for eBay-controlled data
centers and offices.

Carbon Emissions
Achieve 50 percent absolute reduction in Scope
1 and 2 GHG emissions by 2025 and 75 percent
reduction by 2030 from our 2016 baseline.

renewable sources, down from 46 percent in 2016

• Scope 1 and 2 GHG emissions increased by 2
percent from 2016 baseline

ABOUT EBAY

Statusrenewable sources, up from 45 percent in 2017

• Scope 1 and 2 GHG emissions decreased by 6
percent from 2016 baseline

Additional notes related to our goals and progress can be viewed here.

| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Working to power our operations with

Supporting small business growth throughProviding a global platform where

100 percent renewable energy in our

programs like Retail Revival, investing in

products can continuously find renewed

electricity supply, and partnering withadvancing an equitable global economy

life and value, and pursuing new ways

other businesses and organizations tothrough the eBay Foundation, andto advance circular commerce by using

enable large renewable energy purchases

advocating for policies that enable small

innovative technologies, like artificial

to accelerate the transition to a new clean

business to compete in an open market

intelligence (AI) and augmented reality (AR)Supporting Sustainable Development
Through our platform, initiatives, and business operations, we consider
and help support the United Nations Sustainable Development Goals.
These 2030 Global Goals, adopted by world leaders in September
2015, mobilize efforts to help end all forms of poverty, fightinequalities, tackle climate change, and help ensure no one is left
behind—all values that align with our own.
We specifically focus on five SDGs that align with our material issues
and enable us to responsibly grow our business.

energy economy

Taking action to reduce our own

Enabling nonprofits to raise funds tocarbon and water footprint even as we

advance causes that support sustainablegrow our business, and collaborating

development

and advocating to advance climate
action policies| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINT

Measuring
Our Footprint
As a global technology
company, we recognize ourbusiness has an impact on
the planet. We are working
to better understand,track, and quantify ourenvironmental footprint,
even as we enable a more
inclusive, sustainable, andcircular economy.

ATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Every day, millions of individuals and businesses in more than 190

The following pages contain a snapshot of our 2016-2018 environmental

markets around the world connect on eBay. Delivering fast, reliable

footprint. We also invite you to read our eBay Environmental Policy

experiences is the job of our data centers, primarily located in Arizona,for additional information on our approach to managing our

Nevada, and Utah. These facilities are responsible for 82 percent ofenvironmental impact.

eBay’s total electricity consumption, and 68 percent of our global
greenhouse gas emissions (GHG) (Scope 1 and 2 and Business Travel).

A note about assurance

To reduce this impact, we’re focused on moving to 100 percent

In accordance with ISO 14064-3 on GHGs—Part 3: specification forrenewable energy in our electricity supply at eBay data centers andguidance for the validation and verification of GHG assertions, external

offices. We made positive strides in 2018 by reaching 50 percent

assurance provider Bureau Veritas North America (BVNA) performed

renewable energy, up from 45 percent in 2017. We set a new carbon

a limited assurance of Scope 1 and 2 GHG emissions in addition toemissions goal this year, aiming for a 50 percent absolute reduction

Scope 3 business travel.

in Scope 1 and 2 GHG emissions by 2025—and in 2018, we saw an 8
percent total reduction in Scope 1 and 2 GHG emissions compared

Letter from BVNA is published in full here.

with 2017.
We’re also working to reduce our overall energy use. Through aneffective Energy Management Plan at our eBay-owned and colocateddata centers, and smart metering at six key office sites in Europe andthe Middle East, we’ve been able to reduce our electricity use at atime when the IT load at our data centers continues to rise, and keep
our overall energy use to an increase of just 1 percent, from 2017.
Responsible water management has always been important at eBay,
and pressures on water resources from development and a changing
climate make it more essential than ever. Our data centers use waterto operate cooling equipment. We’ve been able to moderate this byplacing our major sites in locations that enable us to take advantage of“free cooling” from outside air and reduce the amount of water (andenergy) used for mechanical equipment.

| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Greenhouse Gas Emissions

GHG (Scope 1 and 2)

In 2018, eBay’s carbon footprint was 122,191 metric tons of carbon dioxide equivalent (MT CO2e)—

Another way to look at carbon emissions is through the classifications used in the World

down 8 percent from 2017 even as our business grew. The decrease is primarily due to more

Resources Institute’s Greenhouse Gas Protocol. This approach categorizes emissions into

efficient energy management, including sourcing more renewable electricity to power our“Scopes”—Scope 1 is carbon emitted directly by eBay; Scope 2 is emissions resulting from

eBay-owned data centers. Data centers comprised 68 percent of our footprint, with offices andthe grid electricity eBay consumes. eBay has a corporate goal to achieve 50 percent absolutebusiness travel contributing the other 32 percent.

reduction in Scope 1 and 2 GHG emissions by 2025 and 75 percent reduction by 2030 from our2016 baseline. Scope 1 emissions and Scope 2 emissions decreased by 6 percent between 2016
and 2018, due primarily to more efficient use of energy to power our data centers and offices and

GHG By Source

transitioning to more renewable sources.
See full accounting of eBay’s Scope 3 emissions in eBay’s response to CDP.

Business Travel
Offices
Data Centers

GHG Emissions

86,468

83,14082,887
Scope 1
Scope 228,36926,26987,67829,532

28,918

Total (MTCO2e)

77,77522,662

17,168

16,64329,552

88,22916,641

129,316

132,554

122,191

2016

2017

2018

Total (MTCO2e)

113,947

116,598

107,327

2016

2017

2018

2016 and 2017 data have been restated to ensure consistency with CDP and RE100 reporting

2016 and 2017 data have been restated to ensure consistency with CDP and RE100 reporting

requirements. These figures replace previously published data. Some segments do not add up

requirements. These figures replace previously published data.

to totals due to rounding.

| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Energy Use

Renewable Energy

All businesses have an impact on the environment. And, like for many companies, eBay’s largest

As a member of RE100, eBay has set a goal to use 100 percent renewable energy in our electricity

environmental impacts are the result of its energy use. eBay’s overall energy use increased

supply by 2025 at eBay-controlled data centers and offices. We are on track to achieve this goal by

1 percent between 2017 and 2018, while total electricity use decreased slightly even as ourparticipating in local utility-driven green power programs, such as Solar Choice in San Jose, Calif.

business grew. This was due primarily to more efficient use of energy to power our data centers

We are also actively pursuing power purchase agreements (PPAs), and are assessing the feasibility

and offices. Power usage effectiveness (PUE) at eBay-owned data centers improved by 0.5

of other onsite renewables in addition to our solar array in Salt Lake City, Utah.

percent from 2017 to 2018, and eBay’s Salt Lake City-based data center (SLC02) earned the
ENERGY STAR® for Data Centers Label in 2018 for its efficient design and operations. And, while
2016

2017

2018

Renewable Energy

46%

45%

50%

Fossil Fuels

54%

55%

50%

100%

100%

100%

the IT load at our primary colocated data centers increased by 13 percent from 2017 to 2018,the actual energy consumption decreased by 6 percent, reflecting a more efficient portfolio.
Our smart metering programs in Europe and the Middle East have enabled eBay to reduce total
electricity consumption at six office sites in 2018 compared with 2016, while the number of
employees increased at these locations.

Electricity
Other Engergy

380,874

Total (MWh)Total

50,789407,230

43,584
407,842

44,271

425,145

451,426

458,019

2016

2017

2018

2016 and 2017 data have been restated to ensure consistency with CDP and RE100 reporting

2016 and 2017 data have been restated to ensure consistency with CDP and RE100 reporting

requirements. These figures replace previously published data.

requirements. These figures replace previously published data.

| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Water Consumption
Water is an increasingly precious resource worldwide, and this is only expected to intensify
as the climate changes. eBay works to conserve water every day, and many of our sites have
implemented water-saving technologies and processes. We’re now working to build a morerobust system for tracking and managing water company-wide. In 2018, we used about 101 million
gallons of water, a 10 percent decrease from the year before. This includes our owned data center
location, as well as our large office locations. The decrease was due primarily to improved energy
management plans at our managed and colocated data centers, including improving water usage
effectiveness (WUE) at eBay-owned data centers by 54 percent from 2017 to 2018.

2016

2017

2018

eBay-Owned Data Centers

67,837

66,40459,505

Offices

43,03946,591

41,929Total

110,876

112,995

101,435

2016 and 2017 data have been restated to reflect collection of additional activity data andimproved estimation techniques. These figures replace previously published data.

| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATA

Verification
Statement

COLLABORATION & ADVOCACYABOUT EBAY

Period covered by GHG emissions verification:• January 1, 2018 to December 31, 2018
GHG Reporting Protocols against which verification was conducted:• World Resources Institute (WRI)/World Business Council for
Sustainable Development (WBCSD) Greenhouse Gas (GHG)

Greenhouse Gas Emissions

Protocol Corporate Accounting and Reporting Standard (Scope 1

Bureau Veritas North America, Inc. (BVNA) was engaged to conduct
an independent verification of the greenhouse gas (GHG) emissions
reported by eBay Inc. (eBay) for the period stated below. This
Verification Statement applies to the related information included
within the scope of work described below.

and 2)• WRI/WBCSD Greenhouse Gas Protocol Corporate Value Chain(Scope 3) Accounting and Reporting Standard (Scope 3)
GHG Verification Protocol used to conduct the verification:• ISO 14064-3: Greenhouse gases­—Part 3: Specification withThe determination of the GHG emissions is the sole responsibility

guidance for the validation and verification of greenhouse gasof eBay. BVNA’s sole responsibility was to provide independent

assertions

verification on the accuracy of the GHG emissions reported, and on
the underlying systems and processes used to collect, analyze andreview the information.
Boundaries of the reporting company GHG emissions covered

Level of Assurance and Qualifications:• Limited• This verification used a materiality threshold of ±5% for aggregate
errors in sampled data for each of the above indicators

by the verification:• Operational Control• Worldwide

GHG Verification Methodology:

Emissions data verified:• Scope 1: 29,552 metric tons of CO equivalent• Scope 2 (Location-Based): 154,526 metric tons of CO equivalent• Scope 2 (Market-Based): 77,775 metric tons of CO equivalent• Scope 3 Business Travel: 14,863 metric tons of CO equivalent222• Interviews with relevant personnel of eBay and eBay’s consultant;• Review of documentary evidence produced by eBay;• Review of eBay data and information systems and methodology forcollection, aggregation, analysis and review of information used todetermine GHG emissions; and• Audit of sample of data used by eBay to determine GHG emissions.

2

Data and information supporting the Scope 1, Scope 2 and Scope 3
GHG emissions assertion were in some cases estimated rather thanhistorical in nature.
| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATA

Assurance Opinion:

The verification team has extensive experience in conducting

Based on the process and procedures conducted, there is no

assurance over environmental, social, ethical and health and safety

evidence that the GHG emissions assertion shown above:

information, systems and processes, has over 20 years combined• is not a fair representation of the GHG emissions data andexperience in this field and an excellent understanding of The

information; and• has not been prepared in accordance with the WRI/WBCSD GHG
Protocol Corporate Accounting and Reporting Standard (Scope 1
and 2), and WRI/WBCSD Greenhouse Gas Protocol Corporate Value
Chain (Scope 3) Accounting and Reporting Standard (Scope 3).
It is our opinion that eBay has established appropriate systems forthe collection, aggregation and analysis of quantitative data for
determination of these GHG emissions for the stated period andgreenhouse gas emissions data.
Attestation:
Candice Derks
Lead Verifier, Principal Consultant
Bureau Veritas North America, Inc.
Lakewood, Colorado
John Rohde

Statement of independence, impartiality and competence

Bureau Veritas North America, Inc.

company that specializes in Quality, Health, Safety, Social andEnvironmental management with over 180 years history in providing

Technical Reviewer, Practice Line Leader
Lakewood, Colorado
April 19, 2019independent assurance services.

This verification statement, including the opinion expressed herein,

No member of the verification team has a business relationshipaccordance with the terms of our agreement. We consent to thewith eBay, its Directors or Managers beyond that required of thisassignment. We conducted this verification independently and to ourknowledge there has been no conflict of interest.

ABOUT EBAY

Bureau Veritas Group standard methodology for the verification ofboundaries.

The Bureau Veritas Group is an independent professional services

COLLABORATION & ADVOCACY

is provided to eBay, Inc. and is solely for the benefit of eBay, Inc. inrelease of this statement by you to CDP in order to satisfy the terms of
CDP disclosure requirements but without accepting or assuming any
responsibility or liability on our part to CDP or to any other party who
may have access to this statement.

The Bureau Veritas Group has implemented a Code of Ethics acrossthe business to maintain high ethical standards among staff in their
day-to-day business activities.

| eBay Impact 2018 Progress Update

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINT

Attracting& Retaining
TalenteBay’s 14,000 employees
do meaningful work thathas a tangible impact on
the lives of people all over
the world.

ATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

We aspire to make extraordinary things possible for our customers

Using the Performance Success approach, eBay leaders have shownand each other, so we invest in hiring and developing the best talent.

their employees’ perceptions about their commitment to development
has improved, and team confidence and performance has increased.

eBay is an equal opportunity employer. We seek diverse perspectives,
foster an inclusive work environment, and train our leaders to help
each employee succeed at eBay based on their unique talents,
contributions, and ambitions.

Diversity & Inclusion
Diversity and inclusion (D&I) at eBay is not only a moral necessity, it’s
the foundation of our business model and critical to our ability to thrive

Learn more about eBay career opportunities, including employee

in an increasingly competitive global landscape. D&I at eBay includes

benefits and job openings.

everyone.

Investing in Leadership

All of our D&I efforts fall within one or more of our three strategic

eBay leaders are trained to actively coach employees for ongoingwhen you’re here), and marketplace (how we include our buyers andperformance and development. Using a unique framework called thesellers and the communities we’re in).

pillars—our workforce (who and how we hire), workplace (how it feels

eBay Performance Success System, managers learn to identify theiremployees’ readiness to take on additional work and assess their

As a company with buyers and sellers in 190 markets, D&I touches

potential to grow within their current roles. This approach enables

every corner of the globe where we have employees or customers.

faster evaluation and more personalized coaching that opens greater

Our aim is to empower our people to diversify and include in the ways

development opportunities for each eBay employee.

that are most relevant to their local realities.

The eBay Performance Success System is rooted in four primaryeBay’s Communities of Inclusion (COIs) are employee-led, leaders-principles:

sponsored groups that are open to everyone and are critical in• The leader’s role is to create the conditions for others’ success• Every employee is deserving of development• Leaders and employees are mutually accountable for the coachingpartnership, focusing on both performance and development• Leaders are the primary coaches, focused on the personalized

helping raise awareness, educate, create a sense of belonging, anddrive innovative business ideas. Our COIs provide a safe space for
employees to discuss topics and participate in activities. eBay has
68 COI chapters across the globe, focused on age, disability status,
ethnicity, gender, religion, military status, parental status, sexual
orientation, and gender identity and expression.

needs of each employee
Learn more about Diversity & Inclusion at eBay.
Our employee-centric approach enables leaders to coach eachmember of their team in real-time and within the context of their actual
work environment.

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINT

Protecting
People &Data

eBay’s success isfundamentally basedon openness, honesty,
integrity, and trust.

ATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Ethics & Compliance

Safeguarding Privacy

We follow strict internal practices and policies that reflect our strong

The Global Privacy Office maintains the high safety and security

commitment to our stockholders, community, and employees. We

standards that we demand from all who participate on our platform.

are committed to exercising the highest level of ethical standards in

Millions of transactions happen every day on our site, and we value

everything we do.

the trust buyers and sellers place in eBay safeguarding all personal
information. Our Privacy Principles and Privacy Notice describe how

Our Code of Business Conduct and Ethics, Human Rights Policy

we approach data privacy.

Statement, and Supplier Code of Business Conduct and Ethics
demonstrate the expectation we have to operate in a way that

In addition to eBay’s privacy principles and the practices described

protects and benefits our customers, employees, suppliers, andin our privacy notice, eBay has established a set of User Corporateshareholders.

Rules (also referred to as Binding Corporate Rules), approved by the
Luxembourg National Data Commission. These Corporate Rules are

Links to additional corporate governance policies and practices are

a commitment by eBay Inc. to adequately protect users’ personal

located on our Investor Relations website.

information regardless of where the data resides, and depending
upon the location, may provide additional privacy rights through aGovernment Relationsprivacy regulator or a court. Our User Corporate Rules are available in
16 languages.

We champion causes that matter to our community. We believe in the
power of our voice and our global brand to affect industry-changing
policies. We focus on providing buyers and sellers with the ability tomove goods via the internet with minimal legislative interference.

General Data Protection
Regulation (GDPR)
In May 2018, the European Union enacted the GDPR to harmonize data

Our global grassroots action networks—eBay Main Street and Small

privacy laws across Europe, to protect and empower all EU resident’s

Business Ambassador Network­—are ways for our sellers to staydata privacy, and to reshape the way organizations across the region

informed on issues that affect ecommerce and take advantage of tools

approach data privacy. We embrace the GDPR as an opportunity tothat give a voice in the legislative process about the journey we are on.

demonstrate and deepen our commitment to protecting our user’s
data. Our User Privacy Notice outlines how eBay collects, uses,

Platform Security

shares, and manages personal information.

The eBay Security Center offers robust tools and resources to help
buyers and sellers connect in a trusted marketplace. The Security
Center provides steps for users to protect their information, recognize
and report fake emails, as well as information for professional security
researchers and law enforcement professionals.
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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Collaboration& Advocacy
eBay extends its influence
and reach by collaboratingwith other organizations
and businesses toadvance progress on
issues that align with ourvalues and impact ouremployees, customers,
investors, and business.

Intellectual Property

Illegal Wildlife Trafficking

eBay is committed to protecting all intellectual property rights. We

eBay is committed to stopping illegal wildlife trafficking. In March 2018,

established the Verified Rights Owners (VeRO) Program to enable

eBay joined the Global Coalition to End Wildlife Trafficking Online,

IP owners to quickly report any listings they believe infringe on

led by the World Wildlife Fund (WWF), which aims to reduce illegal

their rights.

wildlife trafficking online by 80 percent by 2020. eBay is one of 21
tech companies (see full list) signed on as founding members of the

Circular Commercecoalition. This coalition builds on eBay’s work with Gumtree and otherThrough 2018, eBay was a member of the World Resources Institute’s

policy framework, launched in 2016, aimed at combating illegal online

Corporate Consultative Group, which includes a task force that istrafficking of animal parts. The policy framework simplifies shoppingdeveloping standards for quantifying the environmental and economic

guidelines, identifies banned products, and closes loopholes

benefits of circular commerce.

that facilitate wildlife trafficking. The framework was drawn up inecommerce and social media companies to support a global wildlife

collaboration with WWF, TRAFFIC, and International Fund for Animal
Welfare (IFAW).

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATA

Climate Change & Renewable Energy

eBay is a supporting member of Utah Clean Energy, an advocacy,

eBay is a member of the Renewable Energy Buyers Alliance (REBA),

new clean energy economy in Utah and the West.

COLLABORATION & ADVOCACYABOUT EBAY

policy, and public outreach organization focused on transitioning to aa standalone membership organization to support non-utility, nonresidential renewable procurement.

Taxation• We are a signatory to the Corporate Renewable Energy Buyers’

eBay believes the Internet is critical for independent small businesses

Principles. The principles were developed through a collaboration

to stay competitive and grow; to expand their reach beyond localof the WWF, the World Resources Institute, and a number of major

markets; and to be found by customers anywhere in the world. In April

corporations to frame the challenges and the needs of large

2018, eBay, along with independent small businesses that sell on the

renewable energy buyers.

eBay platform from each of the 50 states, filed an amicus brief with the• Since 2013, eBay has been a member of the Future of Internet

United States Supreme Court in support of the respondents in SouthPower, an initiative that brings together companies to address

Dakota v. Wayfair, Overstock, and Newegg. eBay’s brief maintains thatchallenges and collaborate on solutions that will enhance the ability

independent small businesses cannot be taxed in a state where they doto procure renewable energy to power data centers.

not have facilities, employees, or a voice in the local political process.

eBay is a member of the Business for Innovative Climate and Energy
Policy (BICEP) coalition. BICEP’s goal is to work directly with key allies
in the business community and with relevant members of Congress
to pass meaningful energy and climate change legislation that is
consistent with three core principles:• Promote energy efficiency and renewable energy• Increase investment in a clean energy economy• Support climate change adaptation, technology transfer, and forest
preservation
In 2018, eBay joined other BICEP members in signing a letter tothe Virginia State Corporation Commission to encourage thecommissioners to consider the data center companies’ andcustomers’ renewable energy preferences and energy efficiency
investments when deciding on future energy infrastructure projects
in Virginia.

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINT

About eBay
eBay is where the world
goes to shop, sell, and give.
Our mission is to be theworld’s favorite destination
for great value and uniqueselection. We give sellers
the platform, solutions, andsupport they need to growtheir business and thrive.
We measure our success by
our customers’ success.

ATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Purpose Drives Our BusinessWe partner with our sellers—we do not compete with them. We arebuilding stronger connections between buyers and sellers withproduct experiences that are fast, mobile, and secure. We transformthe individual selling experience to help turn the things you no longer
need into cash you can use.
At eBay, our purpose links us to something bigger than ourselves.
We employ extraordinary people who do meaningful work that hasa tangible impact on the lives of individuals all over the world. And
we aspire to make extraordinary things possible for each other, for
our customers, and for you. We’ve been doing this for over 20 years.
And we’re just as passionate about it today as when we founded thecompany in 1995.

About Our Information
Data is reflective of eBay’s fiscal year 2018, which ended December 31,
2018, unless otherwise noted.
All references to dollars are U.S. dollars.
eBay reports financial data in its 2018 Annual Report on Form 10-K.

How To Reach Us
If you have questions or comments about eBay Impact, please contact
us at impact@ebay.com.

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINTATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

Notes on Our Goals

Circular Economy

Carbon Emissions

For this estimate, the number of pre-owned items sold in 2016 via

The Scope 1 and 2 GHG emissions reduction goal was developed

Goals have a baseline of 2016

consumer selling on eBay, and the USD value of these items, wereusing science-based target setting best practices and is in line withcollected for electronics and fashion categories for North America

emissions trajectories that keep global warming within 1.5 degrees

and the UK markets.

Celsius based on the Special Report on Global Warming of 1.5˚ C(Intergovernmental Panel on Climate Change, 2018).

We assumed that buying a pre-owned item from eBay avoids theneed for an equivalent new item to be produced. This new item
is “avoided” and all of the environmental impacts associated withmaking it are also avoided.

Opportunity for All
Growth in the number of enterprises is based on data from 1,250 U.S.
counties that are considered to be “at risk” or “distressed” as

To account for differences in quality and lifetime between new anddefined by the Economic Innovation Group’s 2017 Distressed

pre-owned items, an adjustment factor was used. This was estimated

Communities Index.

to be approximately 40 percent, or 2.5 pre-owned products areneeded to displace one new product.

The date range of 2011 to 2016 is utilized here because more current
data was not available at the time of publication of this report.

Published environmental impact data were collected for the
production of new items, matching eBay product categories as

eBay (2018) “Platform-Enabled Small Business Formation as aclosely as possible.

Counterweight Against Forces of Economic Concentration.”eBay (2019) “United States Small Online Business Trade and Inclusive

Environmental impact data per item were then multiplied by the

Growth Report.” (To be released in May 2019)

number of sold items to calculate the amount avoided impact foreach listing category and overall for electronics and fashion in 2018.
The financial savings to the buyer from purchasing pre-owned rather
than new products were estimated using a similar approach.

| eBay Impact 2018 Progress Update

eBay Foundation
Goal aligns with five-year commitment to Kiva.

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EBAY IMPACT OVERVIEWMEASURING OUR FOOTPRINT

Forward-Looking
Statements

ATTRACTING & RETAINING TALENTPROTECTING PEOPLE & DATACOLLABORATION & ADVOCACYABOUT EBAY

This eBay Impact Progress Update contains forward-looking

operational, marketing, and strategic benefits of the separation of thestatements relating to, among other things, the future performance

eBay and PayPal businesses can be achieved; the company’s abilityof eBay Inc. and its consolidated subsidiaries that are based on theto timely upgrade and develop its technology systems, infrastructure,company’s current expectations, forecasts, and assumptions andand customer service capabilities at reasonable cost while

involve risks and uncertainties. These statements include, but are

maintaining site stability and performance and adding new products

not limited to, statements regarding the company’s eBay Impact

and features; and the company’s ability to integrate, manage, andgoals and future environmental footprint. Actual results could differ

grow businesses that have been acquired or may be acquired inmaterially from those predicted or implied and past performancethe future.

should not be considered as an indication of future performance.
Other factors that could cause or contribute to such differences

The forward-looking statements in this Progress Update do notinclude, but are not limited to: changes in political, business, andinclude the potential impact of any acquisitions or divestitures that

economic conditions, any regional or general economic downturn or

may be announced and/or completed after the date hereof.

crisis, and any conditions that affect ecommerce growth or crossborder trade; fluctuations in foreign currency exchange rates; theMore information about factors that could affect the company’s

company’s need to successfully react to the increasing importance

operating results is included under the captions “Risk Factors” andof mobile commerce and the increasing social aspect of commerce;“Management’s Discussion and Analysis of Financial Condition andan increasingly competitive environment for our business; changes

Results of Operations” in the company’s most recent Annual Reportto the company’s capital allocation or management of operatingon Form 10-K and subsequent quarterly reports on Form 10-Q,

cash; the company’s ability to manage its indebtedness, including

copies of which may be obtained by visiting the company’s Investor

managing exposure to interest rates and maintaining its credit ratings;

Relations website at https://investors.ebayinc.com or the SEC’s

the company’s need to manage an increasingly large enterprisewebsite at www.sec.gov. All information in this Progress Update iswith a broad range of businesses of varying degrees of maturity andas of April 30, 2019. Undue reliance should not be placed on forward-

in many different geographies; the company’s need and ability tolooking statements, which are based on information available to the

manage regulatory, tax, data security, and litigation risks; whether thecompany on the date hereof. The company assumes no obligation to
update such statements.

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