ABBYY Global Intelligent
Document Processing
Trends & Outcomes ReportMay 2023

Table of Contents
IDP Overview

1Regional Document Priorities

5

Global Business Outcomes

10

Common Global Connectors

12

IDP Forecast

16

About ABBYY20

IDPOverview

PutYour
Information
toWorkBenefits of intelligent
document processing (IDP)
Put your information to work.
Business and technology leaders are looking for opportunities to improve cost and productivity
efficiencies within their organization. A strategic approach to achieve this is by making therevenue-generating information stuck within documents more accessible and using it togenerate more business value.
Intelligent document processing (IDP) applies optical character recognition (OCR), artificialintelligence (AI), natural language processing (NLP) and machine learning technology to read,extract, and understand structured, semi-structured, and unstructured documents like ahuman. Every business has high volumes of documents running through enterprise systems;
IDP enables a faster, more accurate and efficient way to put this information to work.
The purpose of this report is to help organizations understand the benefits of IDP and how
different regions and organizations use it to their advantage.

ABBYY is the authority in knowing how to process any
document in any language any time. ABBYY is therecognized market leader in IDP by the following
analyst firms:
Avasant Research
Deep Analysis
Everest Group
GigaOmIDC
Infosource
NelsonHall
Quadrant Knowledge Solutions
Zinnov

2

Key trends

3

Regional
Differences

Regional
Similarities

Data reflected regional differencesin enterprises’ document challenges.
North America had greater need forDocument Skills related to tax forms;
Europe and Asia-Pacific priorities are
related to transportation and logistics.

Data shows strong similarities between
the regions’ need to accelerate theprocessing of invoices and identity
documents and use connectors foraugmenting intelligent automation
platforms with advanced IDP solutions.

Forecast
IDP is expected to experiencesignificant growth driven by trends
in supply chain and logistics.

Most enterprises wanted connectors for Microsoft Power Automate, indicating the need for a better way
to transform data for integrating within Microsoft environments.

Making document processing easierIntelligent document processing can be applied to any document in any language for any industry, whether it originated originated digitally or on
paper. As industry dynamics change and document requirements evolve, organizations need to be able to adapt their document processing solutions
to stay agile and efficient.
There are two approaches to IDP. A batch-first platform is open and extensible, allowing trained administrators to easily customize and orchestrate
the behavior of the system, including extraction models, business rules (scripting), custom routing, exception handling, classification and separation
models, and scanner controls based upon a Microsoft Windows platform. Designed to process large volumes of documents primarily submitted inbatches, it is suited for customers who have dedicated teams supporting capture and data extraction for production imaging use cases.
Another approach is in response to emerging market trends and demands where automation teams require pre-trained, transactional document
processing models that are easily deployed and supported by plugging right into their core systems and applications. It is a low code/no code
approach to IDP that empowers the citizen developer by removing much of the complexity associated with production document capture
applications. It is highly optimized for transactional processes unlike platforms designed for more batch offerings. Additionally, this approach
offers pre-trained document skills that are already trained on specific document types and can be used to immediately process documents.
They are optimized to plug into intelligent automation platforms such as robotic process automation (RPA), business process management (BPM),and modern transactionally-focused workflow systems, and are equipped to submit data and documents in real-time (i.e., you do not have to wait for
the entire batch to finish before an export takes place).

4

Regional
DocumentPriorities

Document needs by region
Document Skills are fully trained assets that can be used with ABBYY IDP for extracting key insights from specific document types.
We segmented the most requested document skills in the United States and Canada, Asia-Pacific, and Europe to understand how enterprises’
document needs varied across regions. Across all three regions, organizations were looking to process identity-related documents to improvecustomer experiences through government agencies, invoices to accelerate finance and accounting processes, and transportation andlogistics-related documents in response to global supply chain challenges.

TOP DOCUMENT SKILLS REQUESTED PER REGION

6

US + Canada

Asia-PacificEurope

1. IRS 1040 – Individual
Income Tax Return
2. Identity Documents
3. Invoice
4. Bank Statement
5. Remittance Advice

1. Identity Documents
2. Air Waybill
3. Invoice
4. Bank Statement
5. Sea Waybill

1. Customs Declaration EU
2. Identity Documents
3. Air Waybill
4. International Consignment
Note CMR
5. InvoiceDocument trends: US + Canada

Top Five Document Priorities in North America

Market drivers
15%
Bank Statement29%
IRS 1040

17%This trend can be attributed to tax deadlines in April
for both the US and Canada.

Vehicle Registration

7

ABBYY IDP data in the United States and Canada reflect
a need for better tax form processing skills, as well asother finance-oriented skills such as bank statements
and invoices.

17%

22%

Invoice

Identity Documents

Document trends: EuropeTop Five Document Priorities in Europe

Market drivers
12%Invoice

12%

41%

Intnl.
Consignment
NoteAir Waybill

This can be attributed to travel and commerce between
the EU and non-EU member countries, particularly
Great Britain following Brexit.

15%

Customs
Declaration EUIdentity
Documents
20%
Identity
Documents

8ABBYY IDP data in Europe shows high prioritizationof document skills related to international travel andcommerce, such as customs declarations, identity
documents, international consignment notes, andair waybills.

Document trends: Asia-Pacific

Top Five Document Priorities in APAC

Market drivers
12%
Sea Waybill

26%
Identity
Documents18%

These trends reflect the high volume of exports andinternational commerce originating from the APAC region,
as exports begin to rise following the decline
from COVID-19.

Bank
Statement

21%
Invoice

9ABBYY IDP data from the APAC region indicated highdemand for document skills pertaining to international
shipping (air and sea waybills), as well as ID and financial
related documents (bank statements, invoices).

23%
Air Waybill EN

GlobalBusiness
Outcomes

Success stories
We identified exemplary use cases that demonstrate how putting information
to work helped enterprises around the world achieve remarkable business value.

11US + Canada JLL

Asia-Pacific –Nakano-Ku

Europe –Carlsberg Group

Commercial real estate giant JLL used ABBYY’scloud-based IDP solutions to save millions byautomating invoicing and payment processes.
This global automation initiative exceeded theFortune 500 company’s business goals and led
to the CIO 100 award, acknowledging ABBYYand JLL’s success in setting a new standard inSource-to-Pay (S2P).

The Tokyo district of Nakano-Ku reduced their work
volume by 30 percent and cut outsourcing costs by 25
percent by using IDP to digitally transform its resident
tax collection process. Their solution automatedthe extraction of over 100 different handwritten andprinted paper forms of various sizes and shapes,
which had previously been done manually. Even withthe differing tax rates, structures, and data formats
of districts across Japanese local governments, IDP
offers a repeatable and scalable solution
to be used nationwide.

Carlsberg Group, a global leader in
brewing, uses ABBYY IDP to automatically
capture incoming orders and transfer them
immediately into their SAP system.
This saves up to eight minutes of manual
work per order depending on region; inSweden, this saves over 140 hours per monthand yields a touchless order processing rateof 92 percent. Carlsberg also relies on IDP
for delivery notes scanning in warehouses,
accelerating the registration of delivered
goods and providing a more holistic overview
of the entire delivery process.

CommonGlobalConnectors

Connecting IDP to enterprise systems

Organizations use many different automation platforms that areenhanced by having critical information from documents ingested
directly into their systems seamlessly via intelligent document
processing solutions.
Connectors enable seamless integration between IDP andthird-party automation platforms such as RPA, ECM, ERP, BPMand more. Like Document Skills, Connectors are available by
ABBYY, certified ABBYY partners, and individual contributors.

MARKETPLACE FEATUREDCONNECTORSMicrosoft Power Automate – enables seamless integration ofVantage into Power Automate document processing
Mendix – leverages extraction of business-critical data throughVantage for use in low-code enterprise application development
PEGA – provides Pega developers with a low-code approach tointelligent document processing
Pipefy – empowers citizen developers to quickly deploy digital
workflows and automate document-driven work
Cherrywork – applies artificial intelligence to automated invoiceprocessing, maintaining unsurpassed accuracy in extraction of key
data even with varying formats and languages

13

Common connectors

MOST REQUESTEDCONNECTORS GLOBALLY• Connector for Automation
Anywhere• Connector for Blue Prism• Connector for M-Files• Connector for Microsoft PowerAutomate• Connector for UI Path

US + Canada

14

The US, EU, and APAC shared the same top fiveconnectors, albeit in different orders of priority.
Demand for M-Files Connectors suggests enterprises’
need for enhancing accounts payable and invoiceprocesses, demonstrating value in using IDP for reading
and understanding complex, unstructured forms.
Prevalence of Connectors for Automation Anywhere,
Blue Prism, and Ui Path continue to suggest a need toimprove RPA platforms’ ability to ability to better process
unstructured documents.

Asia-PacificEurope

Most notable is the increased
demand for a Connector for
Microsoft Power Automate,illustrating a need to augment
the Microsoft platform with moreadvanced IDP capabilities tosatisfy needs for more accurate
data recognition, extraction, andclassification.

■ UI PATH■ MS POWER AUTOMATE■ M-FILES■ BLUE PRISM■ AUTOMATION ANYWHERE

Solution partners driving IDP adoption
The ABBYY Marketplace offers many assets that accelerate the deployment of documents via the LCNC IDP platform, Vantage. Many solution
providers have become ABBYY partners and have benefitted by contributing assets to the Marketplace.
Partners offer specialty expertise with various industries and different automation platforms. Many organizations work with partners to 			deploy IDP solutions with additional tools, Document Skills, and Connectors to tailor to specific documents within a business process.
Partners that would like to contribute an asset to the ABBYY Marketplace can create a contributor account, build and train the asset, update its
information, and publish it for users to download. For more detailed information, please review the ABBYY Marketplace Contributor Guidelines.

Most Active Partner*
User Friendly Consulting
UFC has 15+ years of experience with ABBYY solutions, making them a premierimplementation partner with expertise in IDP. UFC provides enterprise-wide
document capture, RPA, and workflow solutions for customers in a wide array ofindustries such as insurance, healthcare, manufacturing, oil & gas, government
agencies, and more. UFC contributes several Connectors to the ABBYY Marketplace.
Contributed Connectors:
Google Drive Connector, Dropbox Connector, Automation AnywhereConnector, Box Connector*by asset contribution

15Newest Partner
Enate Ltd
Enate is an end-to-end workflow platform that enables users to simplify
operations, maximize efficiency, and become more agile.
Enate Connector integrates with ABBYY to enable intelligent document
processing as part of Enate processes.

IDPForecast

Global trends driving IDP
As the world becomes more digitized, intelligent document processing is becoming an increasingly important technology for companies of all sizes
and industries in their digital transformation journey. We’ve noted three key trends currently driving IDP adoption:
Agile Workforce
Looking ahead, we expect to see continued growth in the IDP market, with a particular focus on solutions that can automate complex
documents and enable agile and real-time decision-making. Globally, we anticipate that demand for IDP solutions will be driven by the needfor greater efficiency and cost savings, particularly in finance operations and customer onboarding.
Customer Experience
Enterprises’ prioritization of customer service will also continue to drive IDP market growth, as businesses explore solutions to expedite
document-heavy processes with consumer-facing outcomes. Customers demanding the same speed of service provided by online retailers
and banking institutions will expect a seamless user experience that cannot be upended by back-end bottlenecks in document processing.
Supply Chain and Logistics
In the logistical hubs of the world, where we see our capabilities are in high demand, solutions that can help companies streamline their
supply chain operations and analyze data more effectively will be key to their environment in which supply and demand are continuously
changing more than ever.

17Growth of IDP

Since the Marketplace launched in 2021, the number of available assets has grown by 500%.
ABBYY expects exponential growth in the number of available assets, both directly fromABBYY as well as our partners. The Marketplace will continue to offer short time-to-value
when automating business processes within various industries and use cases.
Overall, the IDP market will have significant growth in the coming years, driven by theincreasing adoption of cloud-based technologies, artificial intelligence, and machine learning.
As more companies recognize the potential benefits of IDP, we can anticipate a growing
demand for modern and sophisticated solutions that can help organizations achieve theirbusiness goals in a rapidly evolving digital landscape.

18Recommendations

Equip your citizen developers and/or business analysts with low-code/no-code IDP
options to foster an agile workforce.
Evaluate customer-facing processes to identify how IDP can accelerate customers’ self
service.
Simplify adding new unstructured documents to content-centric workflows by leveraging
pre-built document skills.
Tie your IDP objectives to business goals such as workforce productivity, time-to-value,
and impact to the customer.

19AboutABBYYABBYY puts your information to work
We combine innovation and experience to transform data from business-critical documents into intelligent actionable outcomes in over 200
languages in real time. We enable more than 10,000 companies globally, including many of the Fortune 500, to drive significant impact whereit matters most: customer experience, operational excellence, and competitive advantage. ABBYY is a global company with headquarters inMilpitas, CA and offices in 14 countries. For more information, visit www.abbyy.com/company and follow us on LinkedIn, Twitter and Facebook.
ABBYY FlexiCapture combines superior NLP, machine learning, and advanced recognition capabilities into a single document capture platform for enterprises to process documentsof any size or type. ABBYY Vantage is a low-code/no-code IDP platform fitted with AI skills to support processing of any kind of document, as well as monitoring capabilities toanalyze the success of deployed skills. With additional skills from the ABBYY Marketplace, Vantage improves accuracy through continuous learning and can integrate with otherintelligent automation systems.
The ABBYY Marketplace is a hub for IDP solutions, containing a multitude of Document Skills and Connectors for businesses’ use with various document types and digital platforms.
Using internal data generated through the Marketplace, we observed which Skills and Connectors are most popular among enterprises, providing insight into their priorities and how
they vary depending on external influencers such as fiscal responsibilities or market factors. Users can browse the ABBYY Marketplace for Skills based on industry, business process,or other use case keywords.

© ABBYY 2023. ABBYY can either be a registered trademark or a trademark and can also be alogo, a company name (or part of it), or part of a product name of ABBYY group companies andmay not be used without consent of its respective owners.