AllSecure – Informa
Market In India’s
Physical Event Restart
Guidelines andDirectives.
October 2020, Mumbai, India

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OUR COMMITMENTS
The event runs in accordance with the Informa’s AllSecure Standard, with a commitment to ten key priorities:

2Information Classification: GeneralPhysical Distancing
1. Manage Crowd Density

2. Effective Registration Processes•Crowd Density Standard:•Non-Contact Registration:•Enabling physical distancing by maintaining a Crowd•

Using effective non-contact or self-service registration

Density Standard (CDS) that is in line with local authority

processes to minimise queuing and physical contact andregulations or guidance. We will adhere to government

maximise participants’ time and ease.

directives/SOP’s applicable. Hotel to share information••

Employing onsite digital registration and / or advanceduring booking and regularly on the same to avoid gaps.

online registration, which might include QR codes or digitalThis may be conducted through managing

credentials, and limiting the use of physical lanyards anddelegate/visitor numbers per session /timeslot and bybadges where possible.

employing one or more of the distancing measures,
including the use of Informa social distanceambassadors
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Information Classification: GeneralPhysical Distancing
3. Phased & Controlled Entrance

4. Enhanced Audience Targeting•

Staggered Admission•

Enhanced quality of visitors•Phasing the entrance of attendees to the event to avoid•

Introducing greater scrutiny, pre-registration qualification

unnecessary queuing and distancing challenges. we will

and matchmaking tools to improve the relevance of visitors

work with hotel partner to ensure the same, if thatbenefits and make delegate/Attendees comfortable.

•This may be through providing designated visitor timeslots through the day and pre-scheduled meetings
through matchmaking tools, creating a safer, moreto the event, based on exhibitor/delegate feedback•Combined with other measures, enhance targeting will
lower the density of attendees but retain the overall qualityof the event

consistent and predictable flow of visitors for exhibitors,

and allowing visitors to better plan their meetings inadvance and maximise the use of time spent at theevent
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Information Classification: GeneralPhysical Distancing
5. Heightened Flow and Floor Planning

6. Enhanced Guidelines for Exhibitors & Contractors•

Floor Planning•

Set Up & Break Down in case of Confex.

•In Confex, Introducing greater visitor flow and traffic•

Providing guidelines for contractors, to maintain distancing &management to avoid unnecessary density and crowding

other recommended AllSecure measures, as applicablechallenges and avoid bottlenecks and cross walking, withduring setting-up and break-down in our events.

regular monitoring by Informa hall managers, during the•event.
•This may include a one-way visitor flow or walking routeequipment, team construction & exhibitor freight handling.
•according to the venue.
••

Deploying clear signage and floor markings to indicate

These may include hygiene around high touch areas, shared
Machines to be sanitized after offloading and before
displaying.

•All exhibitors will be encouraged to use table tops or shells

routes and distances.

scheme as per the event requirement. Construction of own

Aisle widths and / or the distances between booths may

stand will not be permitted.

be increased to maintain the ability to physically•

Limited exhibitor staff within booth during show days.

distance.

•Online payment gateway compulsory for all service providers
5Information Classification: GeneralPhysical Distancing.

8 Alternative Greetings•

Eliminating Handshakes•

Requesting participants to greet each other with

9. Adapted Conference Rooms & Sessions•

Conference Rooms•

Revising seating arrangements with 1 mtr distancing and set-up inconference & meeting rooms, to enable greater space between

Namaste (Traditional Indian Style of Greetings)

seats.

instead of handshakes and embraces as greetings•& avoid sharing printed business cards.
•Promoting appropriate alternative ways of greeting

Pre-assigned dedicated seating for all attendees to ensure bettersafety.

•Using hands-free technology in the room where possible andavoiding the sharing of equipment. For QnA we can make use ofthat avoid physical contact.

Slido, so that no mic are passed around. Cordless mic or thepodium mics that speakers use have to be disinfected after everysession.

•Making sessions available digitally to ensure speakers reach a fullaudience and to enable all participants to take part

Information Classification: General6Physical Distancing10. Enhanced Food & Beverage Arrangements•

Food & Beverage•

F&B partners to enhance food safety, manage queueing andenable distancing in serving & seating areas. Tables will have clear•

Social Activities•

Applying distancing, density and physical contact
measures to any in-person social and networking

Exhibitors, visitors encouraged to bring their own water bottles

focused activities such as awards

Minimizing self-service buffets and the use of any shared utensils
or equipment to enhance food safety••acrylic partitions.
and use water stations for refilling.
•11. Managed Social Activities

Providing food & drink options in sustainable closed containers or
pre-packaged and enabling pre-ordering though app, where•

Making public addresses and speeches available
digitally or delivering elements digitally rather thanlive onsite if possible

possible to maximize time and comfort.
•Encouraging, mobile payment or card payments and avoiding cash
payments where possible to reduce contact•

Multiple dry snacks counters within the event to minimize

crowding
Information Classification: General7

Physical Distancing
12. Informa Hygiene & Safety Expert•

Monitoring & Control•

Requesting that participants avoid handshakes andembraces as greetings and avoid sharing printed businesscards.
•Promoting appropriate alternative ways of greeting thatavoid physical contact.

8Information Classification: GeneralCleaning & Hygiene
1. Venue Hygiene & Cleaning

2. Visible & Enhanced Cleaning Regime•

Venue Deep Cleaning•

Cleaning Regime with help of Hotel.

•Working with Hotel partners to deep clean the event•Working with venue partners to implement a visible,

location before set-up and move-in, and again before theenhanced cleaning regime, with increased focus on highevent opens. If possible, during show days too.
•Sanitizing tunnel to be set-up (with spray) before hall Gate.

•Prayer Room - Cleaning carried out every 2 hours•

No overcrowding in elevators. Encouraging use of

touchpoint areas including elevators, handrails,restrooms, food & beverage areas and help points•

Providing appropriate personal protective equipment tocleaners.

staircases to maximum. In close coordination with Hotel.

•Where available, enhanced cleaning may include best-inclass electrostatic cleaning methods

9Information Classification: GeneralCleaning & Hygiene
3. Stand & Booth Hygiene

4. Facilitating Good Personal Hygiene•Stand Cleaning - in case of Confex•

Hand Sanitisers•

Assisting exhibitors to ensure stands, booths & exhibits are•

Making hand sanitiser stations readily available at key locations•

regularly disinfected throughout the event by providing

around the venue, including restrooms, food & beverageguidelines of cleaning.

locations and conference rooms

For hygiene reasons, exhibitors to avoid product sampling•

hand sanitiser through prominent onsite communications.

where feasible and to replace distribution of physical•

Encouraging regular hand washing and / or the use of effective

promotional materials, with digital alternatives.

•Foot operated Sanitizer at vantage points.

Distribution of Sanitizing kit to each booth, if budget•

Gadget sanitizing stations with help of UV LED’spermits.

•Disinfectant sanitizing of food counter furniture.at pre-function
area or open lawn area (as required or planned)
10Information Classification: GeneralCleaning & Hygiene
5. Enhanced Waste Management•Waste Management•Collecting and removing waste receptacles more

6. Managing Shared Equipment•

Conference & Seminar Rooms•

Avoiding or replacing shared equipment in conference andmeeting rooms, such as hand-held microphones, stationery

frequently during events at regular intervals.
•

Providing clearly identified waste receptacles for disposingof face masks and other protective equipment, as well as

and lecterns where possible.
•as microphones, between each use.
•

Increased cleaning schedule for conference rooms and all
event equipment, including audio-visual materials.

additional recycling points for food & beverage waste ifrequired

Disinfecting necessary shared equipment in these rooms, such•

Break timing of 5 to10 mins mins in between sessions
mandatory for disinfecting all surfaces at conference likeTables, Chairs etc with help of hotel as per SOP’s and directives..
•Conference room will be sanitized during the pre-scheduled
coffee/lunch breaks
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Information Classification: GeneralCleaning & Hygiene
7. Reviewing Air Filtration Standards•

Venue Ambient Environmental Controls•

With venue partners, reviewing the air filtration provided
by current heating, ventilation and air conditioning (HVAC)
systems, including the effectiveness of design, installationand maintenance, as part of reducing exposure to any
harmful particles.
•Temp to be maintained between 24o – 30o C as per Govt

regulations.

12Information Classification: GeneralProtect & Detect
1. Supporting Official Authorities•Trace and Contact•

Arogya Setu app compulsory for all attendees, including
staff and exhibitors, visitors, venue officials etc.

•International Participants to download the Arogya Setu

App to visit the show, as per Directives.
•••

Temperature Screening•

Temperature screening at venue entrances and advisingparticipants accordingly•

Directing any participant with defined and detected COVID-19

Assisting the authorities in helping to trace & contact

symptoms (particularly fever) to a separate quarantine area

participants, should it be necessary and where country

and referring the case to onsite or nearby local medicallaws allow, subject to local privacy laws

authorities for proper protocols and support

This may include encouraging participants to download &•Advising participants they should not attend if they are unwellabide by any government-sponsored tracing apps andand preventing any participants who are unwell from entering

helping authorities get in contact with participants by

the event.

maintaining accurate and appropriate contact details ofattendees for as long as needed.

•

2. Deploying Enhanced Screening

Alternate, emergency numbers of close relative to be•

Persons above 65 yrs & pregnant females discouraged toattend as per directives, keeping in mind their safety.

declared as part of registration process.
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Information Classification: GeneralProtect & Detect
3. Additional Protective Equipment

4. Using Face Coverings•Personal Protective Equipment•Face Masks•

Providing personal protective equipment including masks•Entry beyond this point – Mask compulsory

and gloves to cleaning, medical, food and beverage and•

Asking all event participants to wear a face mask on enteringother key workers.
•Hand sanitizers kept all around the event at strategiclocations.

the venue to prevent the spread of germs•

Making face masks available on entry to those who do nothave them.

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Information Classification: GeneralProtect & Detect
5. Using Sneeze Guards

6. Dedicated Quarantine Area•

Sneeze Guards•

Quarantine Area•

Using sneeze guards in all areas of interaction, including•

Establishing a dedicated quarantine area, in co-ordination with•

Help Desks, food and beverage stations, Service area,

Hotel partners, for any participants reporting symptoms ofSecurity etc. to hep prevent the spread of germs.

COVID-19

Clear acrylic partitions on F&B tables in cafeteria.

•Documenting quarantine procedures and protocols, incollaboration with local hospitals and medical authorities

15Information Classification: GeneralProtect & Detect7. Enhanced Medical Support•

Enhanced First Aid & Medical Support•

Implementing enhanced onsite medical support in coordination with local authorities and local medical

8. Engaging with local health authorities•

Health Authority Engagement•

Regularly engaging with local health authorities & assistingwith required protocols.

personnel. With help of hotel.
•This may include First-aid stations and clear signage on•where & how to seek expert medical attention in the eventwith relevant websites, emergency contact numbers.

of any illness•

Para Medical staff to check oxygen level, Blood Pressure (ifDisplaying guidelines issued by authorities all over the venue•

Assisting in contact tracing when required.

required) and provide help if required. Ambulance withrequired facility stationed on site and work closely withCCC, select hospitals and Govt agencies. With help of hotel.
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Information Classification: GeneralProtect & Detect
9. Incident Response Readiness

10. Colleague Screening•

Emergency Response•

Colleague COVID-19 Screening•Updating Event Incident Response Plans to include specific•

Encouraging onsite Informa colleagues to screen themselves•processes for suspected and confirmed COVID-19for COVID-19 symptoms (e.g. fever, sore throat, chills, cough)incidents

every day.

Training Informa event teams on awareness of symptoms
and the protocols to follow•Symptomatic screening may be delivered through self-screening or via testing where available

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Information Classification: General

Communication
1. Advance Information & Guidance

2. Mobile Messaging for Latest Updates•Pre-Show Messaging & Exhibitor Manuals•Information on Informa AllSecure, the 10 Informa AllSecure•Check websites for latest information.

Commitments and the specific additional standards being•Similarly effective channels are in place for delivering

followed for the event before it starts, would be•

Website, e-mail & SMS

any urgent update or information (e.g. e-mail, SMS etc.)

communicated through channels including the event
website and digital mailings etc.
•Exhibitor Manuals, websites and other relevant resources
will include Informa AllSecure standards, the event isfollowing – it would guide, how exhibitors should plan, set
up and operate, with guidance and details of where to gofor questions.
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Information Classification: GeneralCommunication
3. Enhanced Signage & Display

4. Regular Public Address Messaging•

Event Signage•

Public Addresses•

Prominent signage at the event to support relevant•

Relevant information and reminders at show with help ofAllSecure measures and why they are being taken, such as

regular public address ,including guidance on hygiene andhygiene and distancing reminders, reminders of COVID-19

distancing, as well as how to access onsite support.

symptoms and how to access onsite support•

Multiple signages indicating nearest exit and one-way•

Covid-19 do’s & don’ts shared in cautionary security note to allentering the venue.

movement / flow within the halls will be there.

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Information Classification: GeneralCommunication
5. Social Media

6. Partners•LinkedIn and Facebook etc.

•Information and Updates..

•Regularly check Event social media page/handles for•We will keep our Partners e.g. Industry Publications and•update with the latest information.

Association Partners informed about All Secure directives –Social media channels will help with relevant information

where-ever it is applicable.

and news regarding SOP’s or new directives (if any byconcerned Authorities) or any other importantdevelopment.

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Information Classification: GeneralCommunication
7. Seeing is believing

8. Helpline•Video Presentation•Call us for further assistance•With help of video, we will walk you through AllSecure•Call on the number mentioned on the event website for

protocols and directives and make it ready for planning

any kind of assistance, explanation or information you

your visit to show. This will help in driving for business –require with regards to Informa AllSecure standards andConnections, Interactions, engagements etc..

measures being taken.

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Information Classification: GeneralI Pledge•

Stakeholder to adhere to SOP’s and directives from Authorities.

•

Stakeholder to completely adhere to– Sanitize. Mask. Social distance. (SMS)•Stakeholder should immediately report if feeling unwell to organizer or to Medical staff available at the show.

•Stakeholder to report, if anyone is feeling unwell•

Stakeholder to cooperate with organizing team, Medical team, Authorities and All Secure Task force.

•IMII will run campaign on ‘I Pledge’ – why it is important and why one should adhere to it all times (benefits)

22Information Classification: General1. Physical Distancing
STAY INFORMED
We encourage everyone to keep tabs on updates from the following resources with information on
COVID-19:https://www.icmr.gov.in/
https://www.mohfw.gov.in/pdf/ProtocolRapidAntibodytest.pdf
World Health Organization: Daily Situation Reports
https://www.who.int/emergencies/diseases/novel-coronavirus-2019/situation-reports
US Centers for Disease Control and Prevention: What You Should Know
https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html
US Centers for Disease Control and Prevention: Prevention and Treatment
https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html
European Commission
https://ec.europa.eu/health/coronavirus_en
European Centre for Disease Prevention and Control
An agency of the European Union
https://www.ecdc.europa.eu/en

Kindly check website/App of local government/Governing body for real time information and directive on
the same. it is important check the hotel website for latest information or directives.
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Information Classification: GeneralThank you.

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