Adoption Recommended
Practices from successful
Viva Connections customers

Introduction
Viva Connections is the hub of the Viva Suite and entry point to
Microsoft’s Employee Experience vision. As Hybrid Work trends
become more durable, 73% of employees want flexible remote
work options to stay1; 80% of leaders say they plan to make majorchanges to their flexible work policies1; and yet 67% of employees
want more in-person work or collaboration post-pandemic1.
Microsoft Viva Connections aims to help organizations bring into
employees’ hands the wealth of Employee Experience scenarios
provided by the Viva suite. By enabling a seamless, common
experience across Teams (desktop and mobile) and the web, andby catering to both Information Workers and Front-line Workers,
Viva Connections empowers employees wherever they are andengages them with the company’s culture and messages, as wellas with their colleagues.
This guide has been created for organizations looking to learn
what makes for high-engagement Viva Connections deployments.
It will share examples and recommended practices from
customers worldwide who have deployed Viva Connections andassembled teams to manage it, and have achieved deep andsuccessful use of the product as well as increased satisfaction
from their users.

Sources: 1Microsoft Work Trend Index: 2021 Annual ReportAudiences for this document
 IT leads/admins in charge of planning Viva Connections

deployment and adoption, and who need to frame
adoption requirements, resourcing, and effort to businessstakeholders.
 Business stakeholders looking to revitalize theirorganization’s Employee Experience (including, but notlimited, to HR and internal comms teams).

 Also the person (or persons) made accountable by the business stakeholders toachieve maximum satisfaction of the Employee Experience. In this document, we
will call this person the Employee Experience Lead.

Viva Connections: The mobile hub for yourorganization’s Employee Experiences
Dashboard
Complete tasks and focus
on critical information
Feed
Discover and engage withnews and conversations
Resources
Find what you need acrossyour digital workplace

The gateway to the desktop employee experience
Bring together Dashboard, Feed, &Resources on desktop, aligning to themobile IA
A gateway to discover & access Viva
modules
Easily access your home site via a direct link
Provide substantially shorter time to value
with an out of the box experience
Enable broader adoption among customers
with frontline workers and other customers
who don't have intranets
You can find more info about Viva Home
here.

Table ofContents

 Resources for Planning your Viva Connections Deployment

 Adoption Recommended Practices from successful Viva Connections

customers

 Plan and resource your team for a weekly usage cadence.
 Identify and build cards for your employees’ high-value

scenarios.

 Keep the Feed fresh and compelling.
 Prioritize the mobile experience.
 Pin… but only at the right time.

 Helpful Resources

Resources for Planning your Deployment
You have several resources available to plan for your Viva Connections deployment. The following pages will list the main ones.

Guide to setting up Viva Connections, atthe docs.microsoft.com site.

Get started with Viva Connections Learning Pathat the learn.Microsoft.com site.

Be sure to review and understand the adoption recommendations detailed in this document (especially aroundresource planning) before you begin the deployment phase. Planning for high engagement might entail modifying
your expectations or development work around Adaptive Card Extensions, Feed news posting processes, and more.

IT Coreaudience

IT Coreaudience

Advanced Deployment Guides
A new way to plan and execute your deployment

Advanced Deployment Guides are step-by-step online guides that are embedded within your tenant’s administration experience.
They allow you to track every step of your deployment journey, and in some cases help you automate it.

To locate the Advanced
Deployment Guide, click theHelp & Support button on your
M365 Admin experience...

You can also go directly to your tenant’s Advanced
Deployment Guides repository for Employee
Experience by visiting
https://aka.ms/EmployeeExperienceDashboard.

… and search for the Guide
you’re looking for using aplain text search. Here is an
example for Viva
Connections.

Advanced Deployment Guides
A new way to plan and execute your deployment
The Employee Experience dashboard within
the M365 Admin Center.

The two Advanced Deployment Guides currently available for Connections: Enable
Microsoft Viva Connections and Extend Viva Connections to your frontline workers.

Each guide allows you to track every step in the deployment,
provides detailed guidance for each, and allows you to assign
tasks with due dates to your team and track progress.

IT CoreaudienceAdoption Recommended Practices from successful Viva
Connections customers
1.
2.
3.
4.
5.

Plan and resource your team for a weekly usage cadence.
Identify and build cards for your employees’ high-value scenarios.
Keep the Feed fresh and compelling.
Prioritize the mobile experience.
Pin… but only at the right time.

Recommended Practices for Connections High Engagement success
Viva Connections is the hub of the Employee Experience.
Wouldn’t you expect it to be used frequently?
Since before the product launched, the Viva Connections
Engineering team has worked with 30+ Early Adopter Program
customers, and has collaborated with FastTrack, our Field teams,
and our partners in hundreds of additional engagements. These
are customers from different geographies, industries, and withdifferent sizes. Some of the questions explored were:
What deployment, development, and adoption strategies
translated into deeper, more stable use of Viva Connections?
• How were the various features of Viva Connections used toprovide value and lasting engagement for users?
• What are the pitfalls that these customers avoided or, inhindsight, would have liked to avoid?
•

The rest of this document will summarize the resulting
recommendations. The main conclusion: High user engagement
is the secret to Viva Connections success.

Five Adoption Recommended Practices fromsuccessful Viva Connections customers❶❷

Plan and resource
your team for aweekly usage
cadence.

❸

Identify and build
cards for youremployees’ highvalue scenarios.

❹

Prioritize themobile experience.

Keep the Feed
fresh andcompelling.

❺

Pin… but only at
the right time.

Plan and resource your teamfor a weekly usage cadence.

What is Engagement?

Employee Experience Lead: How can you
track and measure the success of their
Connections engagement strategy?

Engagement can be understood as an indicator of the degree of
usefulness of Viva Connections to your employees.

For a healthy, high-impact Connections implementation,
aim to keep these values as close as possible:

Early customer feedback suggeststhat once-per-week or greater
engagement is a good reflection ofthese behaviors.
 The upcoming Viva Connections
Analytics (roadmap link) will allow
you to analyze the engagement of
your users by presenting, among
others, the following data points:
 Unique Active Users: The total
number of individual viewers
across all Viva Connections
platforms.
 Unique Engaged Users: The total
number of individual viewers whointeract with Viva Connections
experiences These two data points will be shown: For the last 7 days (~ “weekly”)
 For the last 28 days (~ “monthly”)


On average, how frequently do you
expect one of your employees to:
•
•
•
•
•
•
•
•
•

Prepare an expense report?
Check the cafeteria menu?
Review their paycheck?
Present a health insurance claim
for their family?
Ask for sick leave or vacation?
Request IT or building facilities
help?
Take up a learning or skillingclass?
Give or provide feedback toothers?
Review their work shift (formulti-shift employees)?

Your target
number of
employees.
Keep these two numbers
as close as possible.

Unique Active
Users (28 days)
Keep these two numbers
as close as possible.

UniqueEngaged Users(28 days)
Keep these two numbers
as close as possible.

UniqueEngaged Users(7 days)❶ Plan and resource your team for a weekly usage cadence.

Deep, engaged usage of Viva Connections doesn’t “justhappen.” Successful companies have a plan for deeper
employee engagement in place.

Employee Experience Data Point
Organizations who have deployed Viva Connections but havenot defined a strategy for how to engage their employees intofrequent usage of the platform have seen less than one in ten
employees using Viva Connections once per week or more
frequently; and a significant drop of monthly active users within
an 8-to-12-week timeframe.

*All statistics are valid as of June 2022.

Is Viva Connections a replacement for your Intranet?
While Viva Connections shares many aspects in common with an intranet, there are two differentiating factors:

Viva Connections is the hub and entry
point to the company’s employee
experience. While there is overlap with an
intranet, the intranet has several purposes
beyond the employee experience.

Connections’ Dashboard and Feed have been
designed with a high degree of engagement inmind. The ideal Connections experience
requires a more frequent update cadence
than a typical intranet.

The intranet is automatically included as acore ingredient in Connections via the
Resources tab, which provides an audiencetargeted view into the existing intranet
experience.

That second point is very important. Just like a team of editors and reporters is needed to keep a news site’s content fresh and value-infused, your Employee
Experience lead (or similar role) needs to identify top employee experiences scenarios, implement them via value-infused ACE cards, keep the beat of the Feedmoving forward, and continue refreshing cards and content in response to employee feedback and seasonal activities.
The questions to address at this stage are: Does this role exist? Have they been assigned the right resources to ensure your engagement goals?
Viva Suite employee experiences

Connection

Keep everyone
informed,
included, and inspired

Viva Engage

Viva Amplify

Insight

Improve productivity
andwellbeing withactionable insights

Viva Insights

Viva Pulse

PurposeAlign people’s work to
teamand organization goals

Viva Goals

Employee Experiences enabled by Connections

GrowthHelp employees learn,
grow, and succeed

Viva Topics

Viva Learning

Viva Connections:
The Hub for analways-fresh, valueinfused Employee
Experience

Shifts andRosters

Paystubs

Vacation andSick Leave

Kudos andFeedback

Cafeteria
menusCompany
benefits
claimsHelp desktickets

Incoming andpending tasks… and more!

❶ Plan and resource your team for a weekly usage cadence.
Designing a Viva Connections implementation that will achievesustained weekly engagement introduces additional
considerations to consider in the planning phase.


Adaptive Card Extensions (ACE Cards): What daily/weekly value
are your users expecting from the cards? Have you identified(or developed) the right cards to provide it? What is your planfor gathering card feedback and responding to seasonal
updates?
Feed News and other data sources: What will be yourpublishing and news refresh frequency? How will you keep itup?

The next sections will provide recommendations on how toaddress these challenges. At this stage the most important thingis to answer this question: Who’s going to do all this work
during and after deployment? Who within your organizationis accountable for this degree of engagement?

Work with your business stakeholders to ensure an
Employee Experience Lead is resourced from theplanning phase onwards. Have a person or teamassigned and resourced to explore these questions, planfor the appropriate solutions, implement them, andguide the process going forward.

Plan and resource the continuous adoption process withweekly outcomes in mind and multiple activities per
week.

Leverage the upcoming Viva Connections Analytics
feature to set and track targets for deep usage andengagement of Connections.

Identify and build cards for youremployees’ high-value scenarios.

❷ Identify and build cards for your employees’ highvalue scenarios.
Adaptive Card Extensions (ACE) are critical to achieving
satisfying employee experiences for users within Viva
Connections. ACE Cards are self-contained sets of features thatallow user to interact with specific company features, processes
and day-to-day needs. The upcoming Viva Home experience
within Viva Connections will help bring these cards to the frontand center.
Microsoft provides a broad set of first-party ready-to-run cards
including Tasks, Shifts, Top News, and more, as well as cards forother Apps in the Viva Suite. In addition, integration cards for abroad set of partners are available or announced. Finally, it ispossible to build your own, leverage dozens of samples at theViva Connections sample solution gallery, or take advantage ofthe Viva Connections sample app.

❷ Identify and build cards for youremployees’ high-value scenarios.
Q: What is the “winning” Viva Connections card that achieves high engagement?
A: Viva Connections isn’t ‘one size fits all.’ Different customers have different needs,
cultures, processes and tools, which is why the Employee Experience lead needs toanalyze users’ needs and expectations for value before deciding on what cards to use.


Employee
Experience
Data Point
Top dashboard-use
customers have manyhigh-value cards!
Dashboards with 10+
cards covering multiple
user needs have 3x theengagement of thosewith <5 cards.









There are some broad patterns, which you should validate
for your employees. For example, companies with Frontline Workers see value from custom “Working Shifts,”“PayCheck Update,” and “Daily Cafeteria Menu” cards.
Another pattern: employees click far more in “me” cards(my paystub, my bonus, my vacation, my insurance claims,
even my lunch menu) than in “company” cards (today’stasks, sales app links, etc).
High-value cards may have a seasonality. For example,
does your company have a yearly bonuses or vesting
month? Donation matching period? Benefits/insurance
registration period? These are all opportunities forseasonal high-value cards.
Don’t overdo it either! Too many cards increases user
overload and confusion, and fosters disengagement.

After setting up Feed strategy (next section): Leverage the Top News card.
Have you set up a user feedback process (or user group) for dashboard
feedback and high-value cards strategy course correction?

The Employee
Experience
lead should be
accountablefor identifying
opportunities
to increasecardengagement
and value,
includingseasonality.

❷ Identify and build cards for youremployees’ high-value scenarios.
In order to build an effective Viva Connections Dashboard, start byidentifying your users’ high-value scenarios. What do they need
most? Having access to what action would save them the most time?
What actions do they do most frequently or expect to have at theirfingertips? Can you confirm that if those employee experiences wereavailable in the dashboard, your users would use them frequently?
Once you know your users’ preferred actions and scenarios, andthe value they expect to get from Connections, identify the cards
or sets of cards that fulfill that functionality:
Do the first-party, ready-to-run cards, fulfill these goals? Then use
these first.
- Do third-party ISV cards from partners address these needs? Explore
obtaining them and connecting them to your internal ISV systems.
- Can your value scenario be solved (with value) simply by leveraging
the Adaptive Cards Card Designer? (The card designer is also a great
quick prototyping tool to communicate a vision to SPFx developers).
- Do you need to build your own custom cards? Involve yourdevelopment teams or partners, leveraging the Viva Connections
sample solution gallery and the Viva Connections sample app.
-A large manufacturing
customer used User
Centered Design
processes to map andunderstand personas
within the organization,
and what was importantto them. They leveraged
surveys and listening
sessions, and mapped
their Connections needs
to the feedback fromthese groups of users.

❷ Identify and build cards for youremployees’ high-value scenarios.
Some first-party cards that are currently available.

Approvals Card

Top News

Assigned Tasks

ShiftsTeams AppWeb link

Viva Learning❷ Identify and build cards for youremployees’ high-value scenarios.
Take advantage of the broad ecosystem of partners
supporting Viva Connections via custom cards.
Work with seamless integration with many of theleading apps and services
Easily extended to integrate with existing internallycreated applications
Connects to other Microsoft 365 and Microsoft Vivaapps and services with a few clicks

Review the full list of available integrations here.

❷ Identify and build cards for youremployees’ high-value scenarios.
Q: Are Web link cards the best conduits for high engagement?
A: While web link cards are the easiest to create, as they just require an URL and an
optional image (see pane to the right), data shows usage quickly drops in URL/linkheavy dashboards. There are several reasons why they are not usually good vehicles
for high engagement.
Web link cards tend to be static and have zero-to-low refresh. Users expect theViva connections experience to show customized value even before the card isused (example: number of vacation days available).
Web link cards take users out of Viva Connections, thus creating a disjointed
experience.

There are exceptions: Web cards can be temporary placeholders for customers who want to getstarted quickly and afterwards swap the “sending you to a page” experience
with higher value cards with inline actions and task completion.
 Customers with well-designed, high-value, easy to access solutions via a link
have used web link cards for high engagement (example: a web link to a day’s
shifts and payment information, stored on a mobile-friendly intranet page).
However, even in these scenarios, customers are planning to migrate from web
link cards to Connections-native ACE card experiences for paychecks and shifts.
Don’t over rely on Web link cards. The Resources tab is the recommended
location to place web links.

❷ Identify and build cards for youremployees’ high-value scenarios.
Viva Connections leverages Adaptive Card Extensions to provide a richcanvas to custom-build satisfying employee experiences for your users.
If the high-value scenarios you have identified require you to build cards, you canstart your journey by prototyping the experience leveraging the Adaptive Cards
Card Designer.

Employee
Experience
Data Point
Customers that havebuilt custom Cards haveseen that those cards
have ~3x theengagement of othercards.

In order to develop more powerful experiences, yourdevelopers will leverage the SharePoint Framework(SPFx). This is a robust platform, with significant
developer resources available across the Microsoft
partner ecosystem, that extends Adaptive Card
Extensions to complex scenarios. Review the tutorial
for building your first ACE card, leverage the 57+
ready-to-use samples at the Viva Connections sample
solution gallery, or take advantage of the Viva
Connections sample app, which includes a gallery of
12 cards, 15 quick views, and a Teams Personal App
with guidance for an end-to-end experience.

What can be done with custom ACE cards? See some examples from thesample solution gallery in the following pages. As you examine them, consider thedifferences between the Connections experience and a traditional intranet.

❷ Identify and build cards for youremployees’ high-value scenarios.
Art of the Possible:
Help Desk Tickets.

Find this and many more samples (57+) at https://adoption.microsoft.com/en-us/sample-solution-gallery/❷ Identify and build cards for youremployees’ high-value scenarios.
Art of the Possible:
Office Locations.

Find this and many more samples (57+) at https://adoption.microsoft.com/en-us/sample-solution-gallery/❷ Identify and build cards for youremployees’ high-value scenarios.
Art of the Possible:
List / Manage Orders

Find this and many more samples (57+) at https://adoption.microsoft.com/en-us/sample-solution-gallery/❷ Identify and build cards for youremployees’ high-value scenarios.
Art of the Possible:
Time Off.

Find this and many more samples (57+) at https://adoption.microsoft.com/en-us/sample-solution-gallery/❷ Identify and build cards for youremployees’ high-value scenarios.
Leverage Connections’ Audience Targeting features to make cards
more relevant to your employee scenarios.
Audience targeting allows you to define static or dynamic groups of users
and make sure some cards are only seen by those groups of users. This
will ensure most of the cards your users see are high-value to them, thusincreasing their relevance.
Audience targeting doesn’t negate the need for quality analysis of 1)
the various cohorts your users belong to and 2) your users’
expectations of the value provided by ACE cards. In fact, the value ofAudience targeting is only apparent once you have made these analyses
and created the right cards for their need.
On the other hand, if you have identified the right customer cohorts, andbuilt the right cards for them, Audience Targeting will make those cards
more relevant still.

❷ Identify and build cards for your employees’
high-value scenarios.

Design a compelling value
proposition that takes into
account your various users’
needs for engagement. Identify
or build ACE cards that deliver
the value proposition.

Remember to provide scenarios
for both your Information
Workers and your Front Line
Workers.

Consider leveraging ISV cards toincrease value and reducetime/cost of building.

Keep the Feed fresh and compelling.

❸ Keep the Feed fresh and compelling.
The key to Feed engagement is to keep your content
fresh and compelling.
How fresh is “fresh?” Less than one week old is best.
Users don’t engage with older news. Also consider that inorder to have each user engage with the feed at least once
per week, you might need several news per week, as notevery user reads every piece of news.
•••

If you want to know more about how News work, catch
up with this introduction.
Have you set up Organization News sites in your tenant?
These are the main source for news in the Viva
Connections feed.
Did you know you can also target news to specificaudiences? Leverage this feature to create news that areof interest to particular cohorts of employees.

Freshness is not
automatic! Your
Employee
Experience lead, ora similar commsrole, is needed tomake the Feed
work.

Teach your users
to engage with
newsfeed posts tomake them morecompelling. Likes
and Comments areavailable on
desktop and mobile
experiences, and @mentions provides a
feedback loop andkeeps users coming
back.

Images add
sizzle! Invest in
images for yourposts: Relevant
Imagery in news
and Yammer posts
obtain deeper user
engagement inFeed.

❸ Keep the Feed fresh and compelling.
Besides News, the Feed takes content from Yammer andStream. Posts from Yammer communities are great sources offresh information that helps employees feel more connectedwith their peers and promotes company culture. The Viva
Connections feed leverages Posts to “All Company” as wellfeatured posts and announcements from communities
followed by employees. Review more details on how the Feed
consumes content from Yammer.
Stream videos shared with the entire organization will also
appear in the feed.
“The Feed without
Yammer to us islike a black-andwhite TV. It’s
missing the colorthat only Yammer
provides.”-- finance customer.

Increase engagement bybalancing corporate
content with ‘non-work’
user content. When you let(reasonably moderated)personal content into thefeed, it adds ‘personal
relevance’ to the feed,
boosts readership, anddrives more eyeballs toformal communications.
For one large customer, cat
picture posts in Yammer(“check out what my cat
just did!”) made all thedifference in overall Feedengagement.

❸ Keep the Feed fresh and compelling.
Boosted News increases news visibility and readership in Viva Connections
experiences. Read more about how News boosts work.
Can boosting news increase engagement? Telemetry suggests that while
News boosts increase visibility of the news post itself, it doesn’t increase feeddiscovery or continued engagement as much as the quality of the news post
itself, and the frequency of news posts.
Plan your Boosting strategy carefully. An overuse of boosts defeats the
purpose, as you might end up with everything being boosted (the overall limit
to boosted news is designed to help you with this). The idea is to boost theposts with the best possibility of engagement and relevance to both yourusers and the company.
Consider that boosting can be done on any Organizational news site, not juston your home portal. This may be good, as it democratizes boosting, but it
might also could impact how many boosted articles users see, thus
contributing to clutter.
Display boosted
news in the Topnews card on the
Viva Connections
Dashboard❸ Keep the Feed fresh and compelling.

Identify andresource the role incharge of keeping
the beat of Feed
freshness (Employee
Experience lead orsimilar).

Create quality,
value-infused posts
for the rightaudiences,leveraging images,
targeting, andboosts whenapplicable.

To achieve weekly
engagement, plan
multiple posts per
week (as users don’tread them all).

Leverage Yammer
and Stream assources for weekly
feed activity, andfoster reasonably
moderatedpersonal content
posts from yourusers.

Prioritize the mobile experience.

❹ Prioritize the mobile experience.

Providing yourusers with the Viva
Connections mobile
experience isfundamental toachieving deep,
sustained
engagement.

*All statistics are valid as of June 2022.

Employee Experience Data Point
Viva Connections mobile users’ engagement isdouble that of desktop users.

Employee Experience Data Point
Front-line Workers, who tend to be heavy usersof mobile devices, have approximately threetimes the weekly engagement of traditional
desk-based Information Workers.

❹ Prioritize the mobile experience.
With the release of Viva Home, the User Experience between desktop and mobile (and soon, tablet!) has been unified. This makes it
easier than ever to enable a mobile experience that matches your users’ expectations on the desktop.

❹ Prioritize the mobile experience.
Why is mobile better for engagement?
Here is what some of our customers have
said…

“The value prop perception
for our users increases when
they can activate company
processes on the go; forexample, when they’re at thedoctor’s office and canaccess an insurance claim
ACE card while waiting. ““The mobile experiencearound the feed, with the‘swiping’ gesture, is moreintuitive for our users thanmouse scrolling.““For our Front Line
Workers, mobile is the
only way to interact
with Connections.”“Our Information
Workers tell us they
can focus in the mobile
app. In contrast, they
have a lot more
distractions whenthey’re on theirdesktop.”❹ Prioritize the mobile experience.

Include mobile
deployment as a
key part of yourViva Connections
strategy. Foster
mobile with both
FLW and IW
audiences.

Ensure thedashboard andfeed experience are
optimized formobile use.

Pin… but only at theright time.

❺ Pin… but only at the right time.

Pinning brings
Connections to theattention of yourusers… but doesn’tnecessarily generatelasting
engagement.

*All statistics are valid as of June 2022.

Employee Experience Data Point
75% of Connections Weekly Active Usage
comes from customers who have pinned
the Viva Connections app globally.

❺ Pin… but only at the right time.
Pinning works… but only if the value prop already exists.
Data also shows customers who have pinned Connections to
the Teams bar but have designed low-value ACE cards andFeed refresh rates lose engagement very quickly.
Unfortunately, un-pinning and re-pinning the app seldom
brings these users back.
Conversely, pinning an app once the value prop for ACE
cards and feed has been implemented is very effective indriving traffic, especially mobile traffic!

Top-pinning will
increase Viva
Connections
visibility. It will also
reduce overflow of
the Connections
pin, and allow more
people to visit Viva
Home. This assumes
that you havealready createdvalue content forConnections.

Test whether yourexperience is ready for fullorg pinning by leveraging
Teams app policies to pin
Connections for a small
subset of users first.
Measure feedback and usage
and decide whether yourConnections experience isready for full-org pinning.

❺ Pin… but only at the right time.

Don’t pin until you
have designed andimplemented asolid value prop
and resourcing.

Sync pinning withmobile deployment
and adoption.

Use Teams app
policies to test theexperience with asmall subset ofusers before
pinning to theentire org.

Adoption recommended practices from successful
Viva Connections customers
❶

❷

❸

❹

❺

Plan and resource yourteam for a weekly usage
cadence.

Identify and build cards
for your employees’
high-value scenarios.

Keep the Feed fresh andcompelling.

Prioritize the mobile
experience.

Pin… but only at the righttime.

• Resource an Employee
Experience lead fromthe planning phaseonwards• Plan and resource withweekly outcomes inmind, multiple activities
per week.
• Set and track targets for
success with Viva
Connections Analytics.

• Create a compelling
value proposition foryour ACE cards, basedon your users’ needs forengagement.
• Provide scenarios toboth your information
workers and your firstline workers.
• Consider leveraging ISV
cards to increase value
and reduce cost ofbuilding.

• Create quality, valueinfused posts, for theright audiences, andwith the right cadence(ideally, multiple times
per week)• Identify and resource
the role in charge ofkeeping the beat ofFeed freshness• Leverage Yammer andStream to foster
reasonably moderated
personal content posts.

• Include mobile
deployment as part ofyour Viva Connections
high engagement
strategy.
• Ensure the dashboard
and feed experience are
optimized for mobileuse• Don’t pin until you havedesigned andimplemented a solid
value prop andassociated resourcing.
• Sync pinning withmobile deployment andadoption.

Helpful Resources
The following resources arereferenced and linked
throughout this guide Microsoft Work Trend Index: 2021 Annual Report Guide to setting up Viva Connections.

 Get started with Viva Connections Learning Path

 Employee Experience Advanced Deployment Guide (within tenant) Viva Connections Analytics roadmap.
 First-party Adaptive Card Extensions
 Information on Web Link cards

 Third-party partner integrations and ISV cards
 Guidance on building your own cards

Helpful Resources(Continued)

 Adaptive Cards Designer

 Viva Connections sample solution gallery
 Viva Connections Sample App

 Introduction to the M365 News Infrastructure How to set up Organization News sites
 News targeting Sources for the Viva Connections Feed News Boosting How to Pin apps for all users in Teams

Thank You© Copyright Microsoft Corporation. All rights reserved.