CONFERENCE THEME
The meaning of “SERVICE +” has three folds: First, it refers to “A+”, indicating pursuing excellence in service
R&D; Secondly, it implies that service has become a “plus” for everything and everyone, and; Thirdly, for the
first time, two major institutes in service research in Asia co-host an academic conference, manifesting a newera for development of tertiary industries.

TRACKS
Papers to be accepted should fit at least one of the following attributes:
Science – service management, service X-logy (ontology, epistemology, methodology) etc.
Engineering - service engineering, smart systems, IoT, VR/AR, autonomy, etc.
Reinventing – service innovation, service design, service tools, intellectual property, etc.
Value – service value, knowledge, performance, business, industry, government, environment, etc.
Integration – service mindset, theories, procedures, technologies, industries, etc.
Co-creation – with users, employees, clients, governments, international providers, etc.
Economy - experience economy, sharing economy, circular economy, creative economy, etc.
+(plus) – emerging concepts (ex: artificial humanity) or things that are relevant to service.

SUBMISSION CATEGORIESAll submissions will be in format of extended abstract (250-500 words) with optional figures and tables. Onceaccepted, the authors can choose one of the following formats to prepare the final camera ready:Full paper (8-10 pages), Short paper (4-6 pages), and Poster paper (up to 4 pages). A mentor will be assigned
to review a full paper and to provide feedbacks for refinement.
Templates: ABSTRACTCONFERENCE PROCEEDINGSAll accepted papers (including Poster paper, but not the poster itself) will be published in digital format.

IMPORTANT DATES (2018)
April 1
May 1
July 1
Aug. 15
Sep. 15
Sep. 1-30
Nov. 13-15

Abstract (250-500 words) Submission deadline
Notification of acceptance
Camera-ready submission (Full paper, Short paper and Poster paper)
Full paper feedback
Camera-ready Full papers submission (for refined papers only)
Early bird Registration
Conference

CONTACT : 2018service.plus@gmail.com
COMMITTEE CHAIRSGeneral chair: Ting-Peng Liang (ICSSI) and Toshiya Kaihara (ICServ)
Program chair: Ding-Bang Luh (ICSSI) and Yutaka Yamauchi and Takeshi Takenaka (ICServ)
Steering committee Chair: Tamio Arai (ICServ)
Publication chair: San-Yih Hwang (ICSSI) and Takashi Tanizaki (ICServ)
Review chair: Fu-Ren Lin (ICSSI) and Takashi Tanizaki (ICServ)
Special session Chair: Tung-Jung Sung (ICSSI) and Takeshi Shinmura (ICServ)
Keynote chairs: Chien-Pin Wang and Jih-Hsin Sher (ICSSI), and Satoko Suzuki (ICServ)Award chair: Houn-Gee Chen (ICSSI) and Kazuyoshi Hidaka (ICServ)ADVISORY COMMITTEE MEMBERS
Anca Alexandra (University Politehnica of Bucharest, Romania)
Clara Bassano ("Parthenope" University of Naples, Naples, Italy)
Daniel Beverungen (Paderborn University, Germany)
Christoph F. Breidbach (The University of Melbourne, Australia)
Robert Buchmann (University Babes-Bolyai, Romania)
Valeria de Castro (Rey Juan Carlos University, España)
Sergio Cavalieri (University of Bergamo, Italy)
Wojcich Cellary (Poznan University of Economics and Business, Poland)
Eng K. Chew (University of Technology Sydney, Australia)
Ed Crowley (University of Manchester, United Kingdom)João Falcão e Cunha (Universidade do Porto, Portugal)
Monica Dragoicea (Faculty of Automatic Control and Computers, University Politehnica of Bucharest,Romania)
Louis Freund (San Jose State University, USA)
Yoshinori Fujikawa (Hitotsubashi ICS, Japan)
Ken Fukuda (AIST, Japan)
Walter Ganz (Fraunhofer Institut für Arbeitswirtschaft und Organisation IAO, Germany)
Heiko Gewald (Neu-Ulm University of Applied Sciences, Germany)
Aditya Ghose (Decision Systems Lab, University of Wollongong, Australia)
Tatsunori Hara (The University of Tokyo, Japan)
Julia M. Jonas (Friedrich-Alexander-Universitaet Erlangen-Nuernberg, Deutschland)
Dimitris Karagiannis (University of Vienna, Austria)
Koji Kimita (Tokyo Metropolitan University, Japan)

Youji Kohda (Japan Advanced Institute of Science and Technology, Japan)
Michitaka Kosaka (JAIST, Japan)
Natalia Kryvinska (University of Vienna, Austria)
Stephen K. Kwan (San Jose State University, USA)
Moonkun Lee (Chonbuk National University, South Korea)
Jan Marco Leimeister (University of St. Gallen, Switzerland)
Birgit Mager (Service Design Network gGmbH, Germany)
Hisashi Masuda (Graduate School of Management, Kyoto University, Japan)
Heinrich C. Mayr (Application Engineering Research Group, Universität Klagenfurt, Austria)
Kyrill Meyer (University of Leipzig / Institute for Applied Informatics, Germany)
Leonard Michel (Institute of Information Service Science, Switzerland)
Chieko Minami (Kobe University, Japan)
Lasse Mitronen (Marketing and retailing, Finland)
Hiroyasu Miwa (National Institute of Advanced Industrial Science and Technology, Japan)
Masaaki Mochimaru (Human Informatics Research Institute, AIST, Japan)
Yoichi Motomura (National Institute of Advanced Industrial Science and Technology, Japan)
Hideyuki Nakashima (The University of Tokyo, Japan)
Andy Neely (University of Cambridge, UK)
Irene CL Ng (Marketing and Service Systems, Warwick Manufacturing Group (WMG), University of Warwick,United Kingdom)
Satoshi Nishimura (AIST, Japan)
Nariaki Nishino (The University of Tokyo, Japan)
Taiki Ogata (The University of Tokyo, Japan)
Takashi Okuma (National Institute of Advanced Industrial Science and Technology, Japan)
Giuditta Pezzotta (University of Bergamo, Italy )Manuele Kirsch Pinheiro (Université Paris 1 Panthéon Sorbonne, France)
Dimitris Plexousakis (Institute of Computer Science, Foundation for Research and Technology, Hellas, Greece)
Jolita Ralyte (University of Geneva, Switzerland)
Hannes Rothe (Freie Universität Berlin, Germany)
Shai Rozenes (Afeka Tel Aviv Academic College of Engineering, Israel)
Yuriko Sawatani (Nagoya University of Commerce & Business, Business School, Japan)
Satoshi Shimada (Kyoto University, Japan)
Yoshiki Shimomura (Dept. of System Design, Tokyo Metropolitan University, Japan)
Kunio Shirahada (Japan Advanced Institute of Science and Technology, Japan)
Miguel-Angel Sicilia (University of Alcalá, Spain)
Jim C Spohrer (IBM, USA)
Hideaki Takagi (University of Tsukuba, Japan)
Keiko Toya (Meiji University, Japan)
Erik Vinkhuyzen (Nissan, USA)
Kentaro Watanabe (AIST, Japan)
Alain Wegmann (École polytechnique fédérale de Lausanne, Switzerland)
Adi Wolfson (Green Processes Cetner, Sami Shamoon College of Engineering, Israel)