B20 Italy

Digital Transformation
Digital Use Cases Library2021

B20 Italy developed a Digital Use Cases Library with 3
objectives

Promote Developmentof Digital Skills andAwareness on Tech.,especially for MSMEs

Support the B20 Digital
Transformation Task
Force in the Advocacy
Process

Provide a Legacy of
B20 Italy to be
integrated by future
B20 cycles

1Use Cases
contribution
from Task Forcemembers was
BeyondExpectations

80+

Digital Use Cases
Selected

20+

OrganizationsContributing

25+

Technologies
Covered10+

Industries
Represented2

Thanks to
Task Force
Members
for theircontribution
3

Use Cases Library Framework: Transformation Drivers vs. Industries Matrix
Identified 8 Key Digital Transformation Drivers …

… to cover multiple Industries

A.I., Big Data
& Adv. Analytics

3D Printing& Scanning

Consumer Goods
Energy & Utilities

Augmented &Virtual Reality

Finance, Banking & Insurance
Cloud, Quantum
and Advanced
Computing

Robotics &Automation

IoT & Smart
Sensors

Note: Inspired by UNCTAD frontier technologies

Industrial Goods
Logistics & Mobility

Connectivity& Network
Distributed
Ledger

Healthcare & Life Sciences

Public Administration!

Key Drivers cluster several technologies,
including non-cutting-edge ones, which
serve as enablers for MSMEs inclusion

Technology, Media & Telecom
(TMT)
…

4

Each Use Case has been detailed with a Homogenous Template
Primary Digital
Transformation Driver
Primary Driver

Title of the Use Case
Description

Secondary Digital
Transformation Driver(s)Industry(es)Brief descriptionof the use case3

Secondary Driver(s)G20 3P Impacted

Details & Impact
Most Relevant Industry(es)Link to B20 Italy
Recommendation

B20 Italy
Recommendation

G20 Italy's 3P Impacted by the Use Case

Brief Description of the Use Case and Related Technology

Additional Details and Quantitative / Qualitative Impact
images / exhibits referringto the Use Case or technology mentioned

Examples of implemented use caseacross industries and geographies

Details and qualitative /quantitative impact fromuse case implementation

Use Case in Action
Flag of the country
where thecompany
implementing the
Use Case operates

Explanation of the Use Case Example

Flag of the country
where thecompany
implementing the
Use Case operates

Explanation of the Use Case Example

580+ Digital Use
Cases Includedin the Library6Use Case Library Directory: A.I., Big Data & Adv. Analytics (i/iii)
Use Cases Referring to: A.I., Big Data & Adv. Analytics

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

1

Advanced Customer Relationship Mgmt.

-

Consumer Goods

3

2

Advanced Reputation Management

-

All

3

3

Advanced Search Tool

-

All

3

4

AI-driven Healthcare Diagnostic Aid
Tools

-

Healthcare & Life Sciences

3

5

A.I. for Industrial Energy Analytics

IoT

Energy & Utilities, Industrial
Goods

3

6

A.I. Powered Diagnosis Supporting
Precision Medicine

Advanced Computing

Healthcare & Life Sciences

3

7

Assisted Sale Force

-

All

3

8

Automation and optimization of themobile radio network

Advanced Computing

TMT

3

9

Checkout-Free Stores-Consumer Goods

3

10City Digital Twin

IoT

Public Administration

3

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case7Use Case Library Directory: A.I., Big Data & Adv. Analytics (ii/iii)
Use Cases Referring to: A.I., Big Data & Adv. Analytics

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

11

Computer Vision and Digital Monitoring

Robotics & Automation; Advanced
Computing

Energy & Utilities, Industrial
Goods

3

12

Corporate Account Onboarding

Connectivity

All

3

13

Digital Eye-Tracking for Disability

IoT

Healthcare & Life Sciences

1

14

Digital Bot AssistanceConnectivity

Consumer Goods

3

15

Driver State Monitoring System

IoT

Consumer Goods, Logistics &Mobility

3

16

FPSO Digital Twin

IoT

Energy & Utilities

3

17

Hiring With Artificial Intelligence

-

All

3

18

Industrial Digital Twin

IoT

Industrial Goods, Energy &Utilities

3

19

Partially Autonomous Vehicles

IoT

Logistics & Mobility

320

Predictive Maintenance

IoT

Industrial Goods, Energy &Utilities, TMT

3

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case8Use Case Library Directory: A.I., Big Data & Adv. Analytics (iii/iii)
Use Cases Referring to: A.I., Big Data & Adv. Analytics

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

21

Predictive Maintenance on Energy Plant

IoT

Energy & Utilities

322Real-Time Route Optimization-

Logistics & Mobility

323Road Condition Monitoring

IoT

Logistics & Mobility

3

24

Robo-Advisor-

Finance, Banking & Insurance

3

25

Smart Region for Tourism Management

IoT

Public Administration

3

26

Traceability in the Gold Mining Chain

Connectivity

Industrial Goods

3

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

9

1

Advanced Customer Relationship Mgmt.
Description

3

A.I., Big Data & Adv. Analytics
Consumer Goods

Details & Impact

G20 3P Impacted

B20 Italy
Recommendation

Advanced customer relationship management, through digitaltechnology and applications, enables:• Effective loyalty management system providing insights into
shopping habits and transforming the traditional loyalty scheme
into an intelligent, personalized and dynamic experience
Digital means and Artificial Intelligence enable more effective andefficient methodologies to collect, track and analyze consumer
data favoring companies in extracting insights that can beleveraged to offer tailored promotions, up / cross-sell products,
and enhance loyalty programs• Personalized websites, applications and flyers combining
advanced analytics and customer-oriented design

At the same time, it is possible to deploy technologies also to
improve client experience, offering seamless customer
journeys and enhanced in-store navigation• Geo-located marketing activities and personalized in-store
interactions with customers also exploiting IoT communication• Enhanced store navigation for customers through digitaltechnologies directing them to desired products

Use Case in Action
US coffee distributor launched a reward
program based on digital CRM which
resulted in 26% rise of profit margins
and 11% of revenues for loyal customers

German retailer launched a locationbased advertising campaign via
marketing app with pop-up invitations
to shop at marketplaces and stores

An Italian Cloud operator part of a telecommunication group has developed asolution that allows to control and optimize customers’ digital experiences acrosstouchpoints – At the same time, it also developed a Cloud application for a Banking
Group to show the group's territorial presence on different channels
102Advanced Reputation Management

All

Description
Artificial intelligence, using Natural Language Processing (NLP)
models, helps companies understand and decipher stakeholders'
opinions about brand on social media, websites and online
forumsAutomatic monitoring of online reputation enables companies
to respond and ask for reviews at the right time, identifying false
and negative online mentions to resolve them as soon as possible

3

A.I., Big Data & Adv. Analytics
G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Manual tracking of customer feedback, social media reactions,
negative comments and press on the web can be extremely resource
intensive
A.I. enables to intelligently investigate online conversations, detecting
a huge variety of analytical dimensions, with the purpose ofmonitoring brand health, understanding stakeholders’s perception
about brand’s reputation, and optimizing brand messaging.
Impacts include:•

Higher resource efficiency thanks to automatic identification ofbrand perception through AI, with lower need for humanintervention•

More precise industry insights, through detailed monitoring of
key online resources•

Increased possibility to identify emerging opportunities andchallenges, even when a brand is not mentioned directly

Use Case in Action
Italian energy utility developed a brandreputation platform for data-driven decision
making, to understand stakeholders’ perception
about brand reputation worldwide

British software company offers a brand reputation
software to learn how companies' brands areperceived across a set of online sources, and to analyze
key trends around the business11

3

Advanced Search Tool
Description

3

A.I., Big Data & Adv. Analytics
All

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Constantly Updated
An advanced search tool for
information is a digital solution to findcontent and information in real-timeand efficient way
Simplifying the management interface
and enhancing the functionality ofsearch engines makes them easier
to integrate, configure and manage
The solution can act as an aggregator of information fromheterogeneous data sources, generating a list of results in seconds
With the Entity Extractor function it is possible to automaticallyextract the descriptive metadata of any text, improving theidentification and retrieval of content and making it faster

The solution can always keep up in terms of performances and newfeatures thanks to constant updates of electronic libraries andintegration with the main search engines
Always Customizable
It offers advanced crawler configurations with monthly and annual
schedules, manages priorities and automatic update times - The use
is optimized for both desktop and mobile
Intelligent Mix of Approaches
Mixes different kind of approaches to the search, using the traditional
full-text search but also conversational search and semantic search(understanding when to use what)

Use Case in Action
An Italian Cloud operator part of an Italian telecommunication group
has integrated its solution for an international broadcaster to give theircustomers a tool for searching information about technicaltroubleshooting and shows schedule

An Italian Cloud operator part of an Italian telecommunicationgroup provider has developed a solution for a multinational foodcompany to search products with the supply chain database12

4

AI-driven Healthcare Diagnostic Aid
Tools

3

A.I., Big Data & Adv. Analytics
Healthcare & Life Sciences

Description

Details & Impact
AI-driven healthcare diagnostic aid
tools use software to analyze healthdata faster, with increased
accuracy, and to identify potential
health issues and corresponding
treatment options
In this context, healthcare
professionals take final decisions toensure adequate human supervision
Aid tools can significantly alleviate theburden for healthcare practitioners
and facilities, lower the cost ofhealthcare provision and reduce
errors, while improving access totreatments

G20 3P Impacted

B20 Italy
Recommendation

AI-driven healthcare diagnostic support can offer significant
improvements for healthcare systems, medical facilities and doctors,
as well as for patients, through:-Improved speed and scale in healthcare provision, allowing for
more efficient healthcare services, also reaching more patients-

Increased accuracy in identifying health issues and corresponding
treatment alternatives, resulting in better health outcomes-

Reduced burden on healthcare professionals, who are often
understaffed, through the automation of repetitive activities-

Decreased healthcare costs through standardization anddigitalization of procedures, scale effects and operational synergies

Use Case in Action
Danish startup offers an AI-powered
software that guides physicians throughpatient consultations, to reduce workload
and increase accuracy of healthcare
provision

Hungarian startup built an AI-based
software to analyze cancer tumors andrecommend the right "targeted" therapy
for every patient

Danish health-tech startup developed
AI-driven algorithms to automate theanalysis of x-rays, helping radiologists tomake faster and more accurate decisions
13

5

A.I. for Industrial Energy Analytics
Description

A.I., Big Data & Adv. Analytics

Energy & Utilities, Industrial Goods

Details & Impact

Exploiting real-time data and machine learning techniques allow
businesses to deploy energy analytics tools to monitor andforecast the energy efficiency of industrial plants, helping
technicians detect anomalies and suggest corrective actions
Data from assets are historicized andemission index predicted by a forecasting
model
Using the predicted values, site operators
get a plant status report. By confronting
real values with predictions they can detect
deviations, thus anomalies in the energy
consumption
In the event of a suspicious situation, adashboard can be used to checkequipment status: graphs can show thevariation of KPIs against set targets

3

IoT
G20 3P Impacted

B20 Italy
Recommendation

Energy analytics with artificial intelligence could contribute to:• Reduce CO2 emissions as a step towards carbon neutrality• Decrease the environmental impact of industrial processes• Increase energy efficiency of processes, systems and plants
Since machine learning leverages historical datasets to feed andtrain predictive models, a significant amount of data describing the
problem must be available and accessible upfront to let thealgorithm
effectively learn from it
Design, implementation and deployment activities should be
performed with the support of integrated and cross-functional
teams (e.g., both from IT functions and business/expert disciplines)

Use Case in Action
Italian Oil and Gas Company developed aproprietary tool for energy efficiency anddeployed it in its onshore and offshore sites in Italy
and Angola

European automotive leading firm, with more than 100 production plants in 21
countries, relies on techniques such as laser beam welding, hot stamping, cold
stamping, roll forming, hydroforming. The company introduced A.I. technology
to decrease the related energy footprint
14

6

A.I. Powered Diagnosis Supporting
Precision Medicine

A.I., Big Data &Adv. Analytics

Healthcare & Life Sciences

Description
Precision medicine
aims at providing tailored
medical treatments toindividual
characteristics of eachpatient and in a targeted
way, reducing
the harmful side-effects
of mass medicine
A key enabler for the widespread application of precision medicine
to cancer is the ability to correctly analyse and interpret thepatient’s blood Circulating Tumor Cells (CTC) and otherbiomarkers that can convey an exhaustive landscape of themetastatic activity
Artificial intelligence applied to the analysis of CTC can provide very
detailed information, that could be used for therapeutic decisions

C., Q. and Adv.
Computing

Details & Impact3
G20 3P Impacted

B20 Italy
Recommendation

A.I. offers unique opportunities for the development of noninvasive tests for advancing research and precision medicine. It
allows to:•

Implement an AI-based, standardized, fully automated andscalable workflow for classification, enumeration and sorting of
single cells leading to beneficial effects on cancer patients, healthcare systems, and society as a whole•

Introduce additional biomarkers (e.g., tumor derived extracellular
vesicles) for multi-parametric analysis of patient’s blood,
enabling an exhaustive and comprehensive assessment of thecancer evolution with a non-invasive approach•

Create a secure database of patient samples processed by A.I.
potentially to be stored on a cloud infrastructure to support thediscovery of meaningful and actionable correlations among
images, genomic data and clinical data

Use Case in Action
American healthcare company offers an establishedclinical tool for Circulating Tumor Cells enumeration,
which drastically improves accuracy in the predictionof survival rates for different types of cancer

Image-based circulating tumor cells sorting technology
is currently used in research environments by several
hospitals and clinical centers in Italy, to advance researchin cancer-related studies and experiments
15

7

Assisted Sales Force
DescriptionAll

G20 3P Impacted

Details & Impact
Digital applications can be designed to
improve the efficiency of sales force andback-office operations
Sales Agents can access pricelists, products
documentations, discounts, offerings directlyfrom the digital app; during the sales cycle,
they can build the contract based on
customers needs, show them the final offer
and let them digitally sign the contract

Back-office operations can follow the sales process fromwithin the company’s CRM, assist the sale and retrieve
signed contract to start the production.
Solutions can be both mobile applications available fortablets and smartphones (Android, iOS or via Web
Browser) and a webapps for desktops
or laptops (Web Browser)

3

A.I., Big Data & Adv. Analytics

B20 Italy
Recommendation

Digitalized Sales Process●
Simple and intuitive UX let you build an offerings for yourcustomers with few clicks
CRM Integration●
The solution works as an interface for the contents available
and builds on your company CRM - No need to align or movedata from another platform back to your CRM
Real Time Updates●
Works in cloud, the app is always showing the latest content
provided via CRM and/or online data repositories

Digital Signature●
Leverage graphometry of devices allowing your staff andcustomers to sign contracts - It can also provide other digital
signature features integrating the customer’s digital signatureproviderUse Case in Action
An Italian Telco provider offers a solution for an Italian Web
company that needs to provide their agents with a simple way
to select and propose products to customers

An Italian Telco provider provided a solution for an
Electronic Store franchise that wants to dematerialize
documentation collected from the in-stores sales corners
168

Automation & Optimization of Mobile
Radio Network
Description

3

A.I., Big Data & Adv. Analytics
TMT

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Through Self Organizing Networks Paradigm, it
is possible to guarantee the best possible qualityof deployed mobile network resources
In this context, one of the most effective
approaches involves acting on the electrical tilts
so that the underlying territory is fully coveredby the radio signal, each customer has theavailability of band needed and the maximum
number of customers each antenna can serve is
not exceeded
The optimal value of the tilt of each antenna is defined by the experts
taking into account several factors: however, from a purely
mathematical point of view, finding the best configuration represent ahuge challenge as there are billions of alternative solutions
AI Reinforcement Learning algorithm can find the optimal
configuration of the tilt to be implemented in a few hundred
iterations

Increased Sustainability and Improved Service Delivery
The problem of minimizing the number of antennas, postponing
the activation of new cells or nodes as much as possible, limitingenergy consumption and electromagnetic emissions, while
increasing the quality of service for customers, is solved throughan A.I. Reinforcement Learning algorithm aimed at optimizing
the mobile radio network

Use Case in Action
An Italian electronic telecommunications group has developed proprietary
solution using an A.I. Reinforcement Learning algorithm to optimize the mobile
radio network
17

9

Description

3

A.I., Big Data & Adv. Analytics

Checkout-Free StoresConsumer Goods

Checkout-free technology leverages
computer vision, smart sensors
and deep learning to trace which
products are taken by customers andassociate them to their virtual bag
Whenever a consumer takes aproduct off the shelf, it is added to
his/her virtual cart; if he/she later
puts it back, the good is automaticallyremoved from the list (as visual A.I.
allows the automatic recognition of
goods)
Consequently, when they are donewith shopping, customers can justleave the store. The total spend ischarged on their credit cards, while
the receipt is usually available on
mobile apps

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Checkout-free stores provide several advantages for customers,
businesses and Governments:
For customers:• No time wasted waiting in line
• Enhanced experience with smoother customer journey
For businesses (e.g., physical stores):• Reduced cost thanks to the automation of cash-out activities• Greater data availability for advanced analytics, productselection and marketing purposes
For Governments (mainly indirect benefits):• Wider adoption of digital payments, encouraging traceabilityof (digital) payments and discouraging illicit tax-related practices• Full digitization of state aid mechanisms (e.g., vouchers andcoupons), directly applicable on credit cards

Use Case in Action
American first online retailer uses deep learning algorithms,
cameras and sensors in groceries shops to track what customers
buy. Customers scan a QR code and can simply leave the store;
the payment is automatically charged on their credit cards

Chinese convenience store concept features image
recognition systems, smart sensors and dynamic
shelves. Customers access the store using a mobile
app, scan the products and can just walk away

Israel-based innovative startup is developing asolution that leverages A.I. software powered bymachine learning and ceiling-mounted RGB cameras
to dynamically track both customers and items in stores
18

10

A.I., Big Data & Adv. Analytics

City Digital Twin

Public Administration

Description

Details & Impact

Urban digital twins are virtual representations of cities' physicalassets, leveraging on data, advanced analytics and machine learningtechniques to help stimulate models that can be updated andchanged in real-time as their physical equivalents evolve

G20 3P Impacted

B20 Italy
Recommendation

A city digital twin delivers:•

Virtual replica of the city including its processes connecting thedifferent stakeholders of the city•

Link between the underground network and the city's-built
surface, allowing for complex analyses on a simulation
environment•

What-if and scenario analyses of the potential impact of newcity-related projects, also in terms of sustainable development
goals, using georeferenced real time data (IoT) and monitoring
trajectories according to specific thresholds and parameters•

Insights into the impact of disruptions such as the pandemic
in the retail industry to understand the direct consequences on
the different commercial activities to monitor and support themaccordingly

Connected buildings
Connected

Gas
valve
Clossed

3

IoT

Open

Use Case in Action
An Irish city is working with a technology service provider todevelop a large-scale digital twin to reimagine how digitalcan support citizens to visualize and engage on new
development projects in their local communities

An Italian electronic telecommunications group has
developed an urban Intelligence Platform for Smart Cities
Governance1911

Computer Vision and Digital Monitoring

AI, Big Data & Adv
analytics

Energy & Utilities, Industrial Goods

Description
The technology consists of A.I. algorithms and data platforms
able to collect and analyze aerial images (e.g., from drones,
helicopters and satellites) to produce automatic monitoring,enabling businesses to:•

Track site construction progress•

Identify potential issues on assets and people•

Control on-the-ground activities incl. optimize maintenance

A.I. solutions can also analyze video streams (online and realtime) to identify risk conditions related to safety of field operators
during work activities leveraging different sources
Typical data sources• Field-workers body-cams• Vehicles dash-cams• Construction fixed-cams

Robotics & Automation
Adv Computing

3
G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Main benefits include:•

Time savings because of human direct analysis supported (oreven replaced when applicable) by automatic imaging processing•

Reduced operational risks of on-the-ground activities due tolimited (up to none) human intervention•

Early prevention of issues with digital continuous monitoring•

Improved emergency response and reduced accidents•

Standardized reporting and monitoring, leading to overall cost
reduction and easier accessibility

Use Case in Action
Computer vision algorithm forobject detection andcounting applied to solar
construction progress
monitoring

Computer vision algorithm
for anomaly detection andclassification of issues on
multiple assets

Computer vision algorithm for detectionof unsafe behaviors and events inconstruction sites and power plants
using fixed cameras (smart & standard)

20

12

Corporate Account Onboarding

A.I., Big Data &Adv. Analytics

All

Description
For many banks, the manual handling of
onboarding documents ranging frompassports to legal documents implies
large systemic costs and poor
customer experience
To solve this, applying natural language
processing and hybrid A.I. technologies
to automatically read, understand andprocess human language within complex
documents would save processing time
while increasing efficiency
The solution can be applied to both frontend customer interfaces or to back-end
internal operations, for instance to speed
up account onboarding cycles,
increase returns and delightcustomers

3

Connectivity
G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

An intelligent document extraction engine can substantially
expedite document-heavy account onboarding by:••••Classifying and sorting documents from multiple sources
through the automatic detection of texts and images
Automatically converting and cleaning noisy or skewed
documents that typically come in various formats
Accurately reading and extracting relevant information from
unstructured sources
Exporting processed data to third-party or downstream systems
seamlessly

The solution can read all kinds of documents regardless ofcomplexity, including invoices, powers of attorney, articles ofassociation, financial statements and much more

Implementers can expect to see 80% extraction accuracy, whichleads to faster onboarding cycles by up to 90% and cost savings of
50-70%

Use Case in Action
A Spain-based global bank reduced the onboarding
cycle from 3 days to 15 minutes, and with 90%
accuracy in data extraction. They reduced costs by
80%, translating to a saving of millions of euros

Russian SME bank saw a 4x reduction in passport
processing time, with greater than 92% accuracy. For
invoices, it achieved a ca. 50% success rate in conversion to
payment (a performance 1.5 times superior to global
competitors)

21

13

Digital Eye-Tracking for Disability
Description
Eye-tracking technology, pairedwith smart devices, helps people
with severely limited mobility
control computers through the eyemovement, in the same way ablebodied users navigate with a mouse
High-quality camera sensors
and artificial intelligencealgorithms track and analyze
eye movements, enabling users
to perform several tasks
including surfing the web,sending emails, making phone
calls and playing computer
games: using eye-motion only,
users can navigate a cursor andperform additional functions likeselect, scroll and zoom

A.I., Big Data & Adv. Analytics
Healthcare & Life Sciences1

IoT
G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Eye-tracking implementation can make substantial impact on
the quality of life of people with disabilities through advanced
technologies such as artificial intelligence and smart sensors; e.g., by:• Empowering them in their own personal activities, thus
giving back some independence• Stimulating interaction with the environment, thus helping
them in maintaining high levels of neural activity• Allowing them to express with accuracy their own needs
and feelings, thus overcoming the barrier of physical limitations• Providing a source of recreation and entertainment, thus
preventing pathologies such as depression or self-isolation

Use Case in Action
US-based company introduced the world’s mostadvanced eye-driven tablet communication
system, using a smart eye-tracking camera to
determine where the user is looking on the screen

Sweden-based tech company makes specially designed
computers that can be controlled with eye movement
or touch. It currently develops leading eye-tracking
technology for laptops, games, virtual reality, and cars

Danish devices manufacturer enables users to navigate
through smartphones, tablets and computers with only thelook of an eye. Hands-free navigation also features user
logins, gaming experiences and cloud-based interactions
22

14

A.I., Big Data &Adv. Analytics

Digital Bot Assistance

Consumer Goods

Description

Details & Impact
Digital bots are technologies that enablecommunication by recognizing speech
and text, understanding intent,interpreting different languages, andanswering in ways that mimic human
responses
They are often used in low value-added
company-consumer interactions
allowing smarter allocation of personnel
to ensure lower costs, while offering
better service quality to customers (e.g.,
reduced waiting times)

3

Connectivity
G20 3P Impacted

B20 Italy
Recommendation

Conversational A.I. technologies are associated with three types ofuse cases: personal, customer or enterprise assistants, and theirimplementation results in in multiple benefits:• 24/7 support availability: A.I. enables on-demand self-service
at any hour
• Higher customer engagement: A.I. can represent a customer
channel to be leveraged to tailor and increase engagement• Lower operating costs: adaptive and machine-learningtechnologies reduce the need for manual upgrades orinterventions• Easier scalability: as offering evolves and scales, digital bots
can easily handle larger number of tasks and increased volumes

Use Case in Action
US technology company launched avoice-controlled digital assistancedeveloped to interact with smart speakers
and home devices

A Cloud operator part of an Italian telecommunication group has developed an
intelligent virtual assistant for a banking group that provides information aboutprocedures and products and support customer service; the same provider createda tool for public administration to automate the reservation of clinical exams

Dutch banking corporation leverages adigital bot assistant on both its desktop andmobile app to redirect customer towards
most appropriate technical support office 23

15

Driver State Monitoring System
Description

A.I., Big Data & Adv. Analytics

3

IoT

Consumer Goods, Logistics & Mobility

G20 3P Impacted

Details & Impact

A.I. based in-vehicle vision system for automobiles enables
the prevention of casualties on the road arising from driver
drowsiness and inattention. It also provides the required visibility
into vehicle operations and performance by generating machinelearning-based actionable insights that help avoid risky
behaviors

B20 Italy
Recommendation

Solution• Camera-based system• Analytics dashboard
Features• Robust software - it works with headgear/eyewear/face mask
• Interface - for vehicle parameters and other on-board
sensors• Voice alert for violations• Value added features – harsh acceleration/over-speedingalert
Impact• Reduced harsh braking and acceleration by 20%• Decreased over speeding by 30-50%• Lowered fuel consumption by 2-3%

Use Case in Action
German multinational automotive company supplies
state monitoring system on cars to alert the drivers
when signs of drowsiness or distraction are detected

American logistics solutions provider offers
end-to-end cloud connected solutions enabling
driver state monitoring system
24

16

FPSO Digital Twin
Description

A.I., Big Data & Adv. Analytics
Energy & Utilities

Details & Impact
Floating Production Storage andOffloading (FPSO) are physical platforms
able to drill out and store large amounts ofoil. These platforms are essential for the oil
industry as they perform all the whole
upstream cycle
They are located in hostile environments,
subjected to winds, rain, tectonics, highsalinity and other adverse conditions, so
exposed to a high rate of corrosion anddamageTo increase the facility efficiency and reduce
the need for costly corrective maintenance,a digital technology capable of visuallyand mathematically model end-to-end
the FPSO operations can be
implemented to enable safe simulations
and advanced analyses

3

IoT
G20 3P Impacted

B20 Italy
Recommendation

Among the key benefits:
Visibility: precise and detailed identification of the assets requiring
maintenance, through an interface that shows the status of eachpieceof equipment over time
Remote sensing: sensors capturing the platform status in real-time,
including corrosion and other relevant data
Wear prediction: using historical data from the sensors, an artificial
intelligence algorithm can generate the prediction of corrosion ofpipes and surfaces
Decision-making support: advanced recommendations are
displayedfor better and safer maintenance and on-the-ground activity planning

Use Case in Action

Global group of energy and petrochemical companies introduced digital twin technology to monitor its Brasilian FPSOs. The
company, for each FPSO, is able to track the status of the entire structure with an intuitive visualization, demonstrating the state of eachsection of the platform. Alerts are used to feed a corrosion prediction system that indicates when a specific area needs maintenance25

17

Hiring With Artificial Intelligence
Description
A.I. enables companies to achieve greaterlevels of ethical, objective, and effective
hiring. According to the intrinsic nature andrequirements of each job, A.I. offers predictive
insights into candidates’ fit andperformance
Organizations will also be able to guide talentson their candidate journeys throughautomation and sophisticated tracking,improving interactions with them and enablinga desired employer brand
A.I. solutions for hiring also foster moreinter/intra-departmental crosscollaboration and effective talentmanagement decisions

4

A.I., Big Data & Adv. Analytics
All

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Finding the right talents who have the right fit, skills, and motivations
is crucial to the success of any firm
A.I. solutions play a pivotal role in enabling efficient hiring
processes
and conceiving in-depth candidate insights through data analytics,
also enabling recruiters to make more informed, objective, andimpactful talent decisions
Moreover, this type of solutions can be further digitalized byenabling organizations to screen candidates through video
assessments and video analytics. This enables more personableinteractions and helps recruiters better evaluate candidates
through behavioral insights

76%

Of hiring time
saved to pre-screen
all talents effectively

Cost saved in the sourcing,evaluation, management,
and matching of talents

Use Case in Action
Singaporean corporate training firm needed in-depth candidate insights
to match applicants to the right courses and a robust talent management
system; predictive analysis for each candidate’s potential was made and theentire end-to-end hiring process was digitally transformed

Australian firm required to virtually pre-screen candidates’ skills andexperiences; so, it implemented A.I. to greatly improve time efficiency. The
solution also gave behavioral insights, allowing recruiters to make more
informed hiring decisions
26

18

A.I., Big Data & Adv. Analytics

Industrial Digital Twin

Industrial Goods, Energy & Utilities

Description

Details & Impact

A digital twin is a virtual representation that serves as the real-time
digital counterpart of a physical equipment, process, system or
production plant. Through smart sensors/IoT and artificial
intelligence algorithms, operational data and process parameters
are collected and sent to an advanced analytics model for
calculations and elaborations

3

IoT
G20 3P Impacted

B20 Italy
Recommendation

Digital twins enable multiple opportunities for businesses:• Improved Overall Equipment Effectiveness (OEE) throughincreased availability and throughput, as optimized with virtual
simulations and tests• Reduced operational risks in setting equipment parameters andadjusting plant variables, thanks to "what-if" scenarios conductedvirtually with accurate analyses on effects/implications• Lower conversion costs as a result of higher efficiency withinprocesses, systems and plants

The digital twin can be used to run complex simulations, test
different performance profiles and evaluate potential
improvements, with the goal of generating critical insights to apply
back to the real system• Enhanced insights into product performance, process balance,system functioning, advancing R&D efforts and findings

Use Case in Action
US leading multinational conglomerateoffers digital twin services ranging from asset
and operations management to maintenanceprediction and performance optimization

German-based analytics company offers
digital twin simulation software that uses
machine learning, IoT and advanced analytics to
help customers optimize business processes

Swiss engineering company provides a simulation
software able to build detailed virtual models oflarge-scale operations systems and run thosesimulations using only a portable computer
27

19

A.I., Big Data & Adv. Analytics

Partially Autonomous Vehicles

Logistics & Mobility

Description

3

IoT
G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

The taxonomy for automated and autonomous driving comprises six
levels (L0-L5), currently the industry reached: L2 – partial autonomy
A wider adoption of partially autonomous vehicles would generate
great impact on people lives and societies at large, including:• Fewer incidents, as a consequence of sophisticated algorithms
calculating and avoiding potential obstacles

Partially Autonomous Vehicles (PAV) are vehicles requiring low
human's interaction to operate. Thanks to Artificial Intelligence, thevehicle is capable to drive and steer autonomously requiring only
human supervision
PAV enables passengers during cruises to perform tasks as thevehicles autonomously navigate roads, safely and seamlessly• Reduced traffic, facilitated by the ability of cars to locate othervehicles and choose quicker alternative routes automatically• Limited idle times while travelling and commuting thanks toautonomous vehicles handling the route end-to-end• More sustainable cities, through increased network efficiency
and improved automotive performance within the transportation
system

Use Case in Action
US leader in the autonomous vehicles sector features fully
electric cars that work by converting energy from lithium-ion
cells. The company reported near to present its first fully
automated vehicle, requiring no human interaction at all

Japanese automotive manufacturer leader
developed an innovative technology with 3D
mapping navigation and advanced sensors andcameras, which features hands-free driving mode

Australian based self-driving startup is developing
the world’s first ground-up, fully autonomousvehicle fleet and the supporting ecosystem required
to bring this technology to market
28

20

A.I., Big Data & Adv. Analytics

Predictive MaintenanceIndustrial Goods, Energy & Utilities,
TMT

Description

Details & Impact

Data is gathered from machines andsensors with the goal of determining
when maintenance should be performed

Operations and maintenance staff havedirect access to data through any internetenabled device

Artificial Intelligence anticipate the needfor maintenance interventions based on
the actual condition of the equipment,
rather than average or expected life
statistics

3

IoT
G20 3P Impacted

B20 Italy
Recommendation

Like in most advanced analytics systems, it is important to haveenough reliable historical data to train algorithms. Firms without
strong data cultures, might incur in longer adoption time
Partnering with software vendors can be a key success factor to
implement predictive maintenance, and to drive a consistentmachine monitoring program across the company
Algorithms with underlying expert knowledge provides for successfulmachine learning
Easy handling and decisive information suitable for different users
Benefits can include 50-70% reduced downtime by preventing
incidents through timely and more efficient intervention and >20%
maintenance cost reduction

Use Case in Action
Germany based, global automotive and industrial supplier,offers an innovative automatic condition monitoring system fora wide range of machines and systems to reduce downtimes
and increase the profitability significantly

French gas producer and distributor
monitored its 112 plants and achieved a
reduction of unplanned maintenance by 95%
over three years

Japanese tire producer offers a tire
monitoring program enabled by smart
sensors for customers to take better careof their vehicles
29

21

Predictive Maintenance on Energy Plant
Description

A.I., Big Data & Adv. Analytics
Energy & Utilities

Details & Impact

Leveraging data and A.I. platforms to connect operating industrial
assets, providing predictive and real-time visibility into operational
performance, including asset health, risks, and recommending
actions is key to optimize production and reduce maintenance
Data from sensors and multiple
other sources are integrated in a“single source of truth"
A control room, as a hub for data
and digital solutions, provides
access to all the relevant
information regarding processes
Technicians can perform actions
such as access specific information,
monitor real-time performance,
receive alerts and recommended
actions based on predictions

3

IoT
G20 3P Impacted

B20 Italy
Recommendation

Since machine learning models learn and work by leveraging historicalinformation, a significant amount of data describing plant andequipment should be available
Design, implementation and deployment activities should be
performed by integrated cross-functional teams (e.g., from IT,
technical staff at the site and business departments)
To deliver time and cost-effective solutions, “tailoring” paradigms
can be used, in which state-of-the art tools from the market provide acommon layer of standardization; they are connected, customized
and fit to the specific location
Plant digitalization should be supported by wide change management
programs to provide the necessary support for the staff involved in
the digital transformation process, helping improve their skills andensure new digital technologies are adopted effectively

Use Case in Action
Italian oil and gas Company has fully digitalized the maintenance planning and execution of an onshore plant in Italy and an offshore plant in Angola
30

22

3

A.I., Big Data & Adv. Analytics

Real-Time Route Optimization

Logistics & Mobility

Description

Details & Impact

Route Optimization is the process of finding the most costeffective route, given a set of specific parameters andboundaries

G20 3P Impacted

B20 Italy
Recommendation

Real-Time route optimization leads to benefits along three areas:• Demand management: advanced algorithm helps companies
provide more accurate route forecasts and allow for timely
deliveries to better serve customers' demand• Idle time management: additional planning efficacy can compressdeliveries in a limited number of journeys for the same district,thus freeing time slots for additional deliveries
Logistics route optimization software employs AI-based technology
to simultaneously test various scenarios and consider businessconstraints such as vehicles and drivers' availability, traffic
congestion, and road conditions to provide the best possible routefor the fleet• Cost management: effective route planning reduces on-the-roadtime, and enhance trucks load factors increasing corporate
efficiency and revenues

Use Case in Action
US online route and schedule planner offers
platforms for deliveries and field service scheduling.
It enables companies maximize efficiency for their entire
fleet, also matching vehicles and riders

Canadian smart logistic startup aims at optimizing
transportation with the most innovative routing
software, enabling timely deliveries, reduced
distance traveled, and lower carbon footprint

Brazilian SaaS transportation management startup
develops a solution that generates optimized delivery
plans, improves customer service and reducestransportation costs by up to 30% on average 31

23Road Condition Monitoring

A.I., Big Data & Adv. Analytics
Logistics & Mobility

Description
Collecting and analyzing road surface conditions using Internetof-Things (IoT) sensors, together with the development of amachine learning model, help local authorities withrepair/maintenance of assets, and allocation of resources3

IoT
G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Enabling technology:•

Small sensor units installed on vehicles, converting cars into lowcost real-time smart devices for the inspection of roads (data iscollected through the ordinary circulation of vehicles)•

Smartphone’s accelerometers and GPS sensors

Main advantages:•

Remote operations and maintenance reducing current roadinspection services•

Safety and compliance relying on up-to-date and objective
information on the surface state of all roads, rather than on visualinspection or complaints from citizens•

Data sharing making available data collected to third-parties in astandard format and through a centralized repository

Use Case in Action
Italian automotive company developed smartphone’s
accelerometers and GPS sensors to detect and classify
irregularities of the road surface while you are driving

Belgium municipality monitors the surface state of roads,on the basis of tire-road noise and vibration data collected byordinary vehicles, resulting in maps of road surface state.
32

24

Finance, Banking & Insurance

Description
Robo-advisors are digital
software that provide
automated, algorithmdriven financial
planning services with noneed for humansupervision

3

A.I., Big Data & Adv. Analytics

Robo-Advisor

Details & Impact
Typical Robo-Advisors collect datafrom clients about their financial
situation, future expectations andrisk propension and use available
historical data to offer financial
advice and invest clients' assets

G20 3P Impacted

B20 Italy
Recommendation

Benefits of using Robo-Advisors for financial planning include:• Cost savings for customers: usually annual fees are significantly
lower compared with the typical rate charged by traditional
financial planners• Cost savings for financial firms: online platforms can offer highquality services without requiring managers handling smalleraccounts• Enhanced availability: 24/7 access to the funds and real time
monitoring of results as long as the user has internet connection• Affordability: minimum capital required to open an accountis typically lower than on traditional offerings• Time advantage: operations get executed instantly, with no needto physically communicate with the financial advisor

Use Case in Action
US-based personal finance company's robo advisor
is a free product which has no minimum balance
required. Launched in 2019, it includes features likegoal planning and automatic rebalancing

Swiss investment broker and robot advisor offersbanking, investment, and lending services, with additionalfeatures based on capital invested (e.g., tax-loss
harvesting, risk management and portfolio
construction)

British robo-advisor company provides low-cost
portfolio construction services, allowing users tochoose among General Investment Account, ISA, Junior
ISA, Pension, or even Socially Responsible Investing 33

25

Smart Region for Tourism Management
Description

A.I., Big Data & Adv. Analytics

3

IoT

Public Administration

G20 3P Impacted

Details & Impact

A Smart Region can track and provide near-real time intelligenceto local Public Administrations to understand the behavior ofthousands of visitors, optimize the regional value proposition toincrease the positive GDP impact of tourism and address therelated logistical challenges. This solution leverages a complete
set of IoT, smart sensors, data stream processing and Big Datatechnologies

B20 Italy
Recommendation

These systems typically have three layers:• Data acquisition: card transactions and operations with POS
terminals (data is collected from telecom operators and IoT
devices)• Data processing: anonymization and feature extraction• Exploitation: descriptive, predictive and decision support tools
A real implementation registered the following results:
No. of transactions: 8,5 million per year

Total expense monitored: € 408 million per year
No. of entities / shops: 10.000 per month
Number of users / cards: 370.000 per month

Use Case in Action
In a Basque regional Public Administration, for both the local administration and the private sector (e.g., companies andbusinesses) addressing consumer, financial and logistic challenges, an A.I. powered platforms provides a key tool tounderstand and influence the behavior of visitors, with full respect of data privacy regulations
34

26

Traceability in the Gold Mining Chain
Description

A.I., Big Data

3

Connectivity

Industrial Goods

Details & Impact

G20 3P Impacted

B20 Italy
Recommendation

Technologicalplatform can allow
the automationof traceability,
management andinformation
control in the gold
mining chain

Being able to understand the traceability of gold throughout themining chain, from extraction up to marketing and export, and at thesame time having a greater knowledge of the returns from the saleof gold is extremely important for public authorities

The digital platform
considers the existing
operational models,
regulatory frameworks
and technologicaldevelopments

Technology allows greater end-to-end control; thus, authorities canhave greater visibility along all the value chain steps, and theopportunity to make informed decisions based on reliable data

The scope of this technology is to guarantee the traceability of theextraction, management and commercialization of gold, from thesingle miner until the gold reaches the hands of an exporting trader

Use Case in Action
Columbian national mining agency and ministry of mines and energy developed a digital traceability solution of related processes
35Use Case Library Directory: Augmented & Virtual Reality
Use Cases Referring to: Augmented & Virtual Reality

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

27

Augmented Maintenance

IoT

Industrial Goods, Energy &Utilities, TMT

3

28

Augmented Medical Assistance

A.I.

Healthcare & Life Sciences

329

Augmented Tele-maintenance withIntelligent Virtual AssistantA.I.

Industrial Goods

330

Experiential Virtual TourA.I.

Public Administration

331

Predictive Monitoring Applied to
Flooding

A.I.

Public Administration

432

Virtual Reality Training

A.I.

Consumer Goods, Industrial
Goods, Public Administration

4

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

36

27

Augmented & Virtual Reality

Augmented MaintenanceIndustrial Goods, Energy & Utilities,
TMT

Description

Details & Impact

Augmented reality allows the overlaying of virtual graphics onto
natural surroundings with the help of smart devices (e.g., tablets,
glasses, lenses) to improve human performances3

IoT
G20 3P Impacted

B20 Italy
Recommendation

AR-powered solutions for maintenance allow users to enhancetheir field of view with real-time superimposed digital
information; main use cases are for:• Operators to remotely receive instructions and/or service
inspection information to maximize efficiency and lower in-siteexpertise• Operators to be virtually equipped with remote assistance
support maintenance process, reducing in-house maintenancerelated travel cost by 40-50% and vendors related cost by 20-25%

The use of augmented reality for maintenance in plants andproduction systems can support industries' workers during
planned and unplanned interventions, also avoiding to havemaintenance expertise on-site and reducing vendors/assistancetravel times• Operators to get access to real-time data before interventions,decreasing equipment downtime by 5% due to more efficienttroubleshooting
Augmented maintenance can enhance situational awareness,accelerate troubleshooting, and reduce repair times, leading tocost savings for companies

Use Case in Action
Swedish multinational networking andtelecommunication company integrated
augmented maintenance in its US-based 5G Smart
Factory achieving 10% Maintenance Labor reduction

American first aircraft manufacturer uses AR
instructions for airplane wiring schematics in theirfield of view, allowing them to be hands-free andgenerating up to 40% increased productivity

Australian aircraft manufacturer developed
augmented reality technology designed toallow an on-site aviation technician tocollaborate with product expert remotely

37

28

Augmented Medical AssistanceDescription

Augmented & Virtual Reality

3

A.I.

Healthcare & Life Sciences

Details & Impact

G20 3P Impacted

B20 Italy
Recommendation

AR applications in the Healthcare sector vary across multiple uses:• Medical education: theoretical learning is made more effective
for starting-out healthcare professionals with the deployment ofintelligent digital devices (e.g., virtual simulations, datavisualization)
Augmented Reality in
Key drivers of the growing AR adoption
healthcare comprises
in healthcare sector are:solutions which simulate• Increasing demand for highand assist professionals
quality and tailored medical
for medical purposes
services
including simulative• Need to reduce healthcare costs
surgery training, pain
• Increased adoption of connected
management anddevices in the healthcare sector
rehabilitation• Digital assistance: advanced support during triage is given to
doctors, for instance by overlapping diagnostic images of aparticular lesion directly onto the patient• Enhanced surgery: digital visors can guide surgeons during
interventions and provide real-time relevant information on thepatient's health parameters

Use Case in Action
UK software company created an AR/VR
interactive mobile surgical simulator
that guides students through virtually
recreated medical interventions

Swiss unicorn offers VR solutions toaccelerate human’s ability to recover,learn and adapt through advanced
neuroscience and digital therapeutics

Canadian healthcare simulation company,
through immersive virtual reality, offers acomplete simulation lab that allows to recreate
and experience realistic clinical situations

US medical software company
provides virtual training platforms for
doctors to rehearse ultra-complex
neurological procedures3829

Augmented Tele-maintenance withIntelligent Virtual AssistantAugmented & Virtual Reality
Industrial Goods

Description

Details & Impact

3

A.I.
G20 3P Impacted

B20 Italy
Recommendation

Authoring: domain experts organize legacy knowledge
and create multimedia maintenance procedures (video,
text, 3D)

Assisting on-site operators equipped with smart tools can:On-site support: operators are equipped/guided byintelligent assistants or remote human experts via videos,
text and AR•

Integration: each component interacts with each otherseamlessly and in orchestration
Intelligent assistance: assistants give support throughnatural interfaces with information in multimodal formats
Remote expertise: experts provide help with videocalls
and free-hand symbols in AR••

Boost maintenance, procedure execution and problem
solving related to unexpected technical problems
Reduce the number of interventions and support beginners
with limited experience in dealing with maintenanceDecrease costs by maximizing availability of equipment

Authoring tools are needed to properly create new multi-media
content and to process, organize and index company knowledge
The use of AR enables the exploitation of contextual
information keeping the focus on the equipment under
maintenanceInteraction with intelligent virtual assistants allows naturaland effective way to query company knowledge, providing
effective remote support

Use Case in Action
Italian start-up realized a solution for Industry 4.0 based onimage recognition and AR that detects the equipment andsupply contextual information for on-field operators

American company developed a software for remote human
support in maintenance where remote experts and on-site
operators can enhance their interaction through Intelligent
Virtual Assistant30

Experiential Virtual Tour
Description

Augmented & Virtual Reality
Public Administration

Details & Impact

Combining conversational chatbot and humanistic virtualassistant with digital twin, it is possible to create experiential
digital tours that allow visitors to be involved in a moreengaging and fulfilling tour through multi-functional features

3

A.I.
G20 3P Impacted

B20 Italy
Recommendation

Experiential virtual tours enable visitors to access heritage sites on
demand, helping them save time and increasing the reach toeducate citizens about history and culture
Combining the digital twin with a humanistic chatbot enhances visitor
experience as the tour can be personalized and can also facilitate
any transactions if needed. Over time, visitor journeys taken on thevirtual tour can be analyzed to improve the visitor experience
This solution also lowers operating costs as it reduces the need ofreal-life tour guides, as well as of a physical infrastructure (e.g.,
museum)Experiential virtual tour are deployed also in the real estate industry.
95% of people are more likely to call/ show interest in properties
with 3D virtual tours available. An average property listing with a 3D
tour may close at a 4-9% higher sale price, up to 31% faster

Use Case in Action
A Singapore government agency, the custodian of national heritage, implemented experiential virtual tours within six museums,
giving visitors one-to-one guided art experiences in the comfort of their homes40

31

Predictive Monitoring Applied to Flooding
Description

Augmented & Virtual Reality
Public Administration

3

A.I.
G20 3P Impacted

Details & Impact
The service offers innovativevisualization environments,
through Augmented Reality or
Virtual Reality. The visualization offlood scenarios on a virtual 3D
model to better protect andprevent floods in vulnerable areas

The solution can be used to determine the response of thewatercourse in the event of a flood and simulate the flooding byproducing a map of the areas affected by water in terms of watertension and flood intensity
The area is monitored through airborne laser scanners and, where
necessary, terrestrial scanners with an indicative density of 50-80
points / m2 (with the possibility to reach 150-200 points / sq m) for
floodplain areas

B20 Italy
Recommendation• In order to collect the necessary data for the simulation existinghydrological data are analyzed: flood hydrograms, levels of flow,
section of the watercourse corresponding to the structure• Hydraulic simulation is performed using advanced softwarethat implement a hydraulic model• The flood maps of the impacted areas on a virtual 3D model
represent an indispensable tool for risk mitigation
operations and impact evaluation of possible damages• Simultaneous event of multiple users interact with each othercan also be modelled and analyzed

Use Case in Action
An Italian electronic communications group has developed a service that offer Public Administrations (Municipalities,
Provinces, Regions) or owners of structures or infrastructures that intersect waterways to simulate flooding events andtheir impact
41

32

Augmented & Virtual Reality

Virtual Reality Training

Consumer G., Industrial G., Public Admin.

Description

Details & Impact

Virtual Reality (VR) is the use of computer technology to createa simulated environment…
Using special electronic equipment such as smart helmets or
gloves fitted with sensors, real-life interactions are recreatedvirtually and projected into a fully immersive cyber experience4

A.I.
G20 3P Impacted

B20 Italy
Recommendation

Virtual reality trainings are already implemented across several
industries:• Fitness: VR solutions can enable distance training for gyms, fitness
centers and personal trainers• Schools and University: VR software enhances learning
experiences of students, graduates through virtual settings• Corporate: on-the-job trainings can also be delivered by using
virtual immersive environments• Military: innovative trainings provide army with virtual experienceof dangerous or life threating environments in risk-free conditions

Use Case in Action
American gym company creates
virtual reality environment for
fitness training, using only alimited set of machineries

UK-based services provider is aversatile platform using the power ofVirtual and Augmented Reality torecreate museum visiting
experiences

US-based tech company recreates
office situations for careerdevelopment training by simulatingstressful on-the-job situations

Hong-Kong-based company developed
a training system to give professionals
the opportunity to experience life-likescenarios of complex operations
42

Use Case Library Directory: Cloud, Quantum and Advanced Computing
Use Cases Referring to: Cloud, Quantum and Advanced Computing

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

33

Cloud Migration

Connectivity

Energy & Utilities, Industrial
Goods, TMT

3

34

Quantum Computing for Batteries-

Energy & Utilities, Industrial
Goods, Logistics & Mobility

3

35

R&D of New Crop Protection Products
Accelerated through Digitalization

Robotics & Automation

Consumer Goods

3

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

43

33

Cloud Migration

Cloud Computing

Energy & Utilities, Industrial Goods,
TMT

Description
Cloud migration is the process of moving data, applications or otherbusiness elements to a cloud computing environment. One common
model is the transfer of data (or software) from a local, onpremises data center to the public cloudMoving workloads to the cloud requires a well-thought-out strategy
that includes a complex combination of management andtechnology challenges as well as staff and resource realignment

3Connectivity

Details & Impact

G20 3P Impacted

B20 Italy
Recommendation

Main benefits of the cloud migration:•

Security: infrastructure designed to ensure the maximum security,
by using the latest technologies and protocols•

Backup and disaster recovery: combination of backup anddisaster recovery solutions that work cohesively to ensure business
continuity•

Cost saving: resources, networking and security solutions without
infrastructure cost or high investments. No need to purchasehardware such as storage, switch, hypervisor (virtual machinemonitor), backup software programs and more•

Productivity and high scalability: high efficiency and scalability
are enabled by the rapid and flexible increase/decrease ofcomputing resources

Use Case in Action
Italian company in the energy sector uses a cloud
application to for its performance management
systems: indicators are shared, and their values
tracked on the cloud

Italian telecommunication service provider migrated from a legacy solution
based on physical hardware to a cloud environment. Apart from all the otherbenefits provided by cloud migration, the solution allowed theimplementation of a highly secure system able to provide strong protectionof sensitive information, transactions and systems

34

Quantum Computing for Batteries
Description

Batteries are essential for sustainable energy storage anddistribution for multiple facilities such as production plants andelectric vehicles

3

Quantum Computing
Energy & Utilities, Industrial Goods,
Logistics & Mobility

Details & Impact

G20 3P Impacted

B20 Italy
Recommendation

Quantum computing is used to study and research the behavior
profiles of batteries in multiple stress and environment
conditions
The model looks for the optimal configuration in terms ofmolecule combination, physical shape, and energy
transformation to secure
the highest performance possible, at the lowest achievable costs

Advanced algorithms run at unprecedented pace, allowing:
Analyzing the behavior of batteries on a quantum-mechanicallevel
is critical to understand and advance their performance
Quantum computing can solve historical challenges of batteries(such as duration and life-cycle) by utilizing exponentially fastercomputing calculations• Higher batteries performance by screening and computing all
potentially available combination of materials, formats and setups• Lower overall development cost by substantially reducing R&D
resources and dedicated effort

Use Case in Action
German automotive manufacturer uses quantum computers
to simulate the chemical structure of batteries. The objective
is to conceive a “tailor-made battery", a configurable
chemical blueprint ready for production

Japanese automotive manufacturer leverages
quantum computing research to develop next
generation lithium and oxygen in lithium-air(Li-air) batteries with superior features

American leading automotive manufacturer iscurrently employing quantum technologies toimprove the performance of batteries installedon its vehicles
45

35

R&D of New Crop Protection Products
Accelerated through Digitalization
Description

Advanced Computing

3

Robotics & Auto.

Consumer Goods

G20 3P Impacted

Details & Impact

Protecting crops from diseases and pests is essential tosustainably improve yield on existing arable land
Digitalization can accelerate the global research and developmentof new crop protection products: technology can enable automatedimage recognition to determine the species and quantity of plants,
pests and diseases in greenhouses and fields, and collect relevant
data to analyze, exploiting Advanced Computing

B20 Italy
Recommendation

Digitalization of crop protection products and systems increases
efficiency and efficacy of farmers when they control weeds, fungal
diseases and insect pests in their crops, both boosting yield andprotecting biodiversity at the same time
Among the potential benefits of this solution:• Allowing reliable analysis of diseases and pests in field trials,
through artificial intelligence and machine learning• Evaluating the efficiency of new crop protection products,
leveraging comprehensive data sets
• Benefitting from more resource-efficient processes thanks to
the us of automation

Use Case in Action
Spanish technology company and a German chemical company started a partnership in 2014, which enables to employ state-of-the-art
algorithms based on artificial intelligence, machine learning, and top-tier big data environments to collect and elaborate information to
identify the most effective crop protection solutions46

Use Case Library Directory: Connectivity & Network (i/ii)
Use Cases Referring to: Connectivity & Network

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

36

Advanced Customer Engagement in
Sustainability

A.I.

All

3

37

API Digital Ecosystem

Advanced Computing

All

2

38

Digital Licensing & Permitting

A.I.

Public Administration

2

39

E-commerce

A.I. & Big Data

All

3

40

E-Learning Platforms-

Public Administration

4

41

Mobile Banking App-

Finance, Banking & Insurance

3

42

Money Sharing Apps-

Finance, Banking & Insurance

343

National Digital Identity-

Public Administration

3

44

QR Codes for Contactless Interaction-

Consumer Goods, Finance,
Banking & Insurance

345

Real-time Monitoring | Enhanced
Operator

IoT

Energy & Utilities, Industrial
Goods

3

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

47

Use Case Library Directory: Connectivity & Network (ii/ii)
Use Cases Referring to: Connectivity & Network

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec146

Real-time Monitoring | HSE Mobile App

IoT

Energy & Utilities, Industrial
Goods

3

47

Remote Healthcare Assistance-

Healthcare & Life Sciences

1

48

Secure Healthcare Communication &Collaboration-

Healthcare & Life Sciences

3

49

Sharing Mobility

IoT

Logistics & Mobility

350

Telemedicine

A.I.

Healthcare & Life Sciences

1-

P.A., Consumer Goods, Finance,
Banking & Insurance, Healthcare &Life Sciences

3

51

Virtual Counter System

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

48

36

Advanced Customer Engagement in
Sustainability

Connectivity & Networks
All

Description

G20 3P Impacted

Details & Impact

Organizations are required to become profitable and remainsustainable through strategic operations while engaging
customers throughout their business activities
Improving customer engagement on sustainable businessinitiatives must be more systematic and data-driven with thehelp of technology. On this, social media has become a pertinent
platform for customer engagement

3

A.I.

B20 Italy
Recommendation

AI, social media and big data analytical techniques can be used to helporganizations better engage with customers and communities toimprove sensitivity for sustainable businessSocial network analysis enables organizations to understandrelationships with and among customers, and to identify influencers
who can support customer engagement. Based on Natural
Language Processing (NLP) and sentiment analysis, companies
can instantly get customer feedbacks
Positive impacts are:•

Build up of company and brand value, attaining long termbusiness sustainability•

Systematic and structured approach to manage sustainability forcompanies•

Automated customer and community engagement for businesssustainability

Use Case in Action
Italian energy utility provider developed a sustainability content strategy based on A.I. platform for data-driven decision making,to understand stakeholders’ perception about sustainable topics
49

37

API Digital Ecosystem
Description

Connectivity &Networks

C., Q. andAdv. CompAll2
G20 3P Impacted

Details & Impact
An
Application
Programming
Interface (API) Digital Ecosystem
proposes a new way to share digitalassets in the form of APIs, embracing
the API Economy emerging trend

The main goal of the ecosystem is toease the creation of many-to-many
digitalinterconnections
amongsystems
withinandbetweencompanies and networks
One of the most important basic principles of the ecosystem is
unlocking business value: a digital asset (information orfunctionality) that has been created for a specific purpose, canunlock additional value if made available also to otherparticipants, thus enabling new and unpredictable usage
scenarios

B20 Italy
Recommendation

APIs can be utilized by internal business lines or external partners toestablish new digital business relationships and create newservices

API Digital Ecosystem provides its users with:• Common API description guidelines• Standardized processes for API publishing, provisioning (usage
request) and lifecycle management• Technical guidelines for API development• An Ecosystem Management Board (EMB) that ensures overall
quality and continuous improvement

Use Case in Action
Italian energy utility company developed an enterprise catalogue made up of more than 150 APIs. The Ecosystem is now also able totarget external API users (“External Ecosystem”) through dedicated API ecosystems targeted to selected categories of business partners,
thus exploiting the power of APIs also for the establishment of B2B relationships
50

38

Digital Licensing & Permitting

Connectivity & Networks
Public Administration

Description

G20 3P Impacted

Details & Impact

COVID-19 lockdowns have required the Public Sector to rely moreon digital tools to administer services. Digitalization of licensing
and permitting processes increases efficiency, and combats
corruption. Digitalization should start with the adoption by
government agencies of best practices, namely:
Rules must be online
to be applied

Applicants can pay
and renew online

Single Window is available
to apply, process and track

Required mitigation
is disclosed online

Public servants do online
training & certification

2

A.I.

B20 Italy
Recommendation•

Digitalization can increase government uptake of internet-based
services, which will in turn upskill public servants and introduce
the wider public to digital platforms•

Digital licensing can reduce approval backlogs, stimulating the
economy and increasing tax receipts. The World Bank has notedthat economies with cumbersome administrative procedures areassociated with fewer legally registered firms and a smaller tax
base compared to economies with more efficient regulations•

Backlogs in permit approvals can also generate opportunities forcorruption. As such, digital licensing permitting is a crucial
digital tool for the rule of law•

Bribe requests by municipal agents can be reduced bydigitalization. One recent study in Mexico found that briberequests fell by 75% following the introduction of an electronicsystem for business licensing and land usage

Use Case in Action
The Organization of American States has established acollaboration with the Mexican government to develop
a certification for public agencies that implement bestpractices in digital licensing and permitting

The Asia-Pacific Economic Coordination (APEC)
has launched an initiative on Digital Permitting & EGovernment Measures to Advance the Post-COVID
Economic Recovery
51

39

Connectivity & Networks

E-commerceA.I., & Big
Data

Consumer Goods

Description

Details & Impact

E-commerce is the business model that migrates physical selling todigital means, enabling consumers to purchase goods, services anddata over the internet
It employs multiple technologies such as connectivity, A.I., Big Data,
blockchain, and cloud, to transform traditional offline businesses
into digitized sellers, with better efficiency, higher productivity, andbroader market access3
G20 3P Impacted

B20 Italy
Recommendation

The pandemic has further accelerated digital transformation of
traditional businesses leveraging both basic and advanced
technology:•

Connectivity: the support of increased broadband capacity and
ICT infrastructure connects sellers’ goods or services within online
stores and enables people to buy them anytime and anywhere•

Smart product recommendation: through A.I. and Big Data, ecommerce platforms can recommend suitable products to theright customers, based on previous purchases, search history, andonline browsing habits. They provide a personalized shopping
experience to online shoppers with improved customer retention•

Smart inventory: A.I., big data, and other smart technologies
improve efficiency in inventory control and workflows. For example,
they provide the latest inventory information with smart data
management, making inventory planning seamless and easier

Use Case in Action
Chinese cross-border e-commerce unveiled adecentralized e-commerce SaaS powered by A.I.
and Big Data, empowering MSMEs with a simple
tool to benefit from the international trade fairly

Argentine Wine producer unveiled an export
strategy, focusing on e-commerce to ensure thepresence in digital ecosystems, and to respond to
the global online shopping trends

The pandemic escalated the adoption of ecommerce for South Korean fashion brands,
to mitigate the risk of virus infection upon
human interaction

92% of Indonesia’s digitized MSMEs
believe e-commerce has helped ease
their logistics operations while 94% said
sales improved due to digital commerce
52

40

4

Connectivity & Networks

E-Learning Platforms

Public Administration

Description

G20 3P Impacted

Details & Impact
An online learning platform (elearning) is an internet-connected
portal that offers learningmaterials and lessons to individuals
such as students or workers who cantake online courses at their own pace
Learning platforms can cover a wide
range of subjects and connect thelearner with teachers both in live
chat (e.g., groups or one-to-one
interactions) or through recorded
videosE-learning can be offered throughmultiple digital channels, fromlaptops to mobile devices, such as
smartphones, tablets or smart
glasses

B20 Italy
Recommendation

E-Learning Platforms provide several advantages compared to
traditional ways of learning:• Tailored and on-demand education: recorded and modular
courses provide opportunities for individuals with different
interests and learning paces to stay always up to date
• Time savings: people can learn with no constraints of location nor
hours, thus letting also workers to participate with no rigid/
mandatory time schedules• Cost savings: e-learning substantially reduces costs to serve interms of infrastructure, learning materials and human capital, andleverages economies of scale

Use Case in Action
American leading bank offers free access on a
dedicated educational platform to delivercustom courses, projects, and personalizedcoaching to users and workers looking to reskill

UK department of education launched theonline platform ‘The Skills Toolkit’ during the
pandemic to help people build skills
particularly relevant for the current working
environment

Singapore's minister of education program aims at
equipping the workforce with basic digital skills and toencourage employers to invest in job-specific skills training
53

41

Mobile Banking App
Description
Mobile banking is aservice offered by a bankor by other financial
institutions that allows
customers to conduct
financial transactions,monitor accountbalances and manage
investments remotelyusing a mobile device
such as a smartphone ortabletMobile banking
operations usually run
through applications
officially provided by thefinancial institution

3

Connectivity & Networks
Finance, Banking & Insurance

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Mobile Applications in Banking result in many benefits to bothcustomers and financial intermediaries:
For customers• Increased availability: 24/7 access to funds and financial activities• Enhanced customer experience: through reduced congestion inphysical stores, as well as less time required to execute operations• Higher control of personal finance: transparent access tobalances allowing customers to have clearer visibility on expenses
For banks (or other financial intermediaries)• Enriched and personalized offering, with opportunities also forcompanies to analyze data for cross/up selling of services• Data analytics solutions to investigate trends in customer
preferences to design and implement new products and features

Use Case in Action
Myanmar-based leading finance company provides
extremely user-friendly mobile banking, built anddesigned to work on a smartphone, with instantaneousbalance updates and intelligent notifications

US-based service company offers a secure
digital banking suite to provide customers
with a safe and consistent user
experience across mobile and online
banking channels

UK-based personal financing company offers
innovative mobile banking, conveying easiness ofusage and economic advantage to offer a productthat is intuitive, affordable and secure

54

42

3

Connectivity & Networks

Money Sharing Apps

Finance, Banking & Insurance

Description

G20 3P Impacted

Details & Impact
Money sharing apps aredownloadable applications
that allow users to send
funds to other people
and businesses with asingle tap on theirsmartphone

Mobile apps are simple,
user-friendly anddesigned to work on
mobile devices and otherportable tools. Users canselect the country or
currency and immediately
send funds to otherregistered portfolios

B20 Italy
Recommendation

Money sharing apps introduce several advantages for customers:• 24/7 accessibility and availability of funds• Rapidity of execution and immediate processing of transactions• Contactless customer experience with secure authenticationand easy-to-use intuitive interfaces• Substantially lower fees when compared to traditional moneytransfer options (e.g., bank transfers and checks)• No minimum financial amount required for transfer, favoring
everyday use, also for small financial transactions

Use Case in Action
Belgium financial services company offers
money transfer options to bank accounts,
cash pick-up locations and affiliatedmobile wallets in most world currencies

UK-based money sharing app enables
users to send and receive funds with notransfer fees, charging only a minimum
margin on the currency exchange rate

German mobile banking app features anoption for international money transfer
services, allowing users to send andreceive funds from people in most world
currencies

US leading tech devices company
makes it possible for customers who own
an affiliated debit or credit card to sendmoney to contacts with no fees
55

43

3

Connectivity & Networks

National Digital Identity

Public Administration

Description

G20 3P Impacted

Details & Impact

A “Digital Identity” is the online personaof an individual, represented by a collection ofvalidated digital data. Approximately 1.1 billion
people around the world have no proof of identity,
and 45% of those without an identity are among
the poorest 20% on the planet

Many benefits can arise from National Digital Identities for bothindividuals and companies:

Digital Identities are trusted virtual credentials
issued formally by Governments to allow individuals
to prove their identity, authenticate reliably,transact and access online services provided byboth public and private sectors, and also work as amean for authorization and consent

Data stored on digital identities can containinherent characteristics (e.g., name, date of birth,
gender), biometrics (e.g., thumbprint, iris),acquired attributes (e.g., address, medical
records, education history)

B20 Italy
Recommendation

•
•
•
•
•

Streamlined and faster access to e-government services
Digitized processes for civic duties (e.g., digital voting)
Enhanced privacy while engaging in online activities
Increased cybersecurity and trust, also reducing identity theft
Superior UX1 during registration and authentication processes
onlineDigital Identities also improve productivity for both Governments
and businesses while facilitating KYC2 procedures, overall
traceability, and trust

1. User Experience 2. Know-Your-Customer

Use Case in Action
Australia developed a digital driver
license; the solution reached more than
two million downloads in the first 12
months (3x the estimates)

Estonian eID enables citizens
identification, paperless contracts,
communication with authorities, andautomated information flows

Singapore offers access to over 340
Government agencies and businesses
with 1,400 digital services throughits Digital Identity System

An Italian Cloud operator part of an Italian
telecommunication group developed a solution
for a company that needs to digitalize signatureprocesses and documents
56

44

QR Codes for Contactless Interaction
Description

3

Connectivity & Networks
Consumer Goods, Finance, Banking &Insurance

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

The QR codes technology provides multiple advantages:• Condensed space management, reducing or eliminating
the need for product labels (and related costs)• Increased information, giving customers access to a wider
range of data versus paper-based solutions
Quick Response (QR) codes are
two-dimensional matrix barcodesthat contain data or information
pointing to a website or an
application. Data is stored instandardized algorithms and
URLs that can be read through QR
code scanners or any other device
with a camera

Nowadays, most of
the smartphones comewith in-built QR
code scanning thatenables the end-user toread the information injust a few clicks, without
paying any additionalcost• Hands-free interaction, requiring no touch nor physicalactivity to access/visualize information• User-friendly interface, featuring extremely easy
and intuitive usage and sharing• Enabler for additional services, such as payments (e.g.,seamless and secure authentication, verification and financialtransactions)

Use Case in Action
Indian fashion e-commerce company uses QR codes on
product delivery packages to push sales. When scanned,
QR codes redirect the customer to a coupon, acting as anincentive for additional purchases

UK software company offers contactless menu
platforms that help restaurants to create and manage
both online and printed QR code menus, providing
safe and hands-free solutions for end customers

Sweden apparel firm uses QR codes on all its
products to track internal processes, environmental
impact and sustainability measures from raw
materials to final deliveries to the customer
57

45

Real-time Monitoring | Enhanced
Operator
Description
The initiative aims to introduce a series of applications accessible
remotely and in mobility, running on industrial devices, with thegoal of increasing operational efficiency and safety as well as
facilitating maintenance activities

Connectivity & Networks

3

IoT

Energy & Utilities, Industrial Goods

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

The mobile solution allows to cover the following functionalities:• Notifying equipment anomalies: deviations can be traced
directly with the mobile device and used to share maintenancealerts• Collecting data: operators can gather information directly with themobile device and send them to the central logger system• Accessing maintenance checklist: operators, by using mobile
applications, can access a list of tasks, tracking overall progress• Consulting documents: operators can search and consult
documents during field activities thanks to the integration of acentral repository• Giving technical support by remote: operators can reachcolleagues for technical support by using a unique device

Use Case in Action
Italian oil and gas company has fully developed six use cases and this digital solution is currently implemented it in its industrial sites
58

46

Real-time Monitoring | HSE Mobile App
Description
Health, Safety & Environment (HSE) Mobile Apps are digital tools
accessible on mobile by operations and maintenance staff toconsult security policies, and to promote health andenvironmentally-friendly procedures

Connectivity & Networks

3

IoT

Energy & Utilities, Industrial Goods

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Real-time monitoring of HSE through mobile applications leads to thefollowing benefits:• Processes digitalization• Replacement of paper checklists• Facilitated unsafe condition reporting• Integration between HSE systems• Enhancing and promoting HSE culture• Engagement of internal and external staff• Access anytime, anywhere to HSE rules and contents

Use Case in Action
Italian oil and gas Company has developed a digital app, available on 77 sites, to monitor field control checklist
and commitment on safety rules adoption and to promote HSE culture via mobile edutainment (quiz and video)59

47

Remote Healthcare AssistanceDescription
Technology has the power to transform healthcare around theworld, and especially in least developed countries. Throughsmarter and faster learning, machines help in analyzing andresearching disease and treatment options, and support
healthcare workers in reaching those who need them, and incommunicating with chronic patients who require continuous care1Connectivity & Networks
Healthcare & Life Sciences

Details & Impact

G20 3P Impacted

B20 Italy
Recommendation

Today, connectivity and cloud infrastructures supporting
healthcare facilities are being used largely, with several benefits:

Use Case in Action
A leading international healthcare group partnered with an US software company to better support 1,000 practitioners and reach
2,000,000 patients. The implemented digital solution is able to offer several services: practice administration, patient record management,group and individual messaging for medication, appointment reminders, outbreak alerts, and even calendar appointments
60

48

Secure Healthcare Communication &Collaboration
Description

3

Connectivity & Networks
Healthcare & Life Sciences

G20 3P Impacted

Details & Impact

Healthcare providers face an uphill battle to increase quality ofcare and patient outcomes, while simultaneously improving
efficiency and maintaining compliance in an unforgiving regulatoryenvironment
Better communication and information sharing are instrumental
in helping healthcare organizations not only in meeting thesechallenges, but also in optimizing workflows and save criticalemergency time

B20 Italy
Recommendation

Healthcare organizations need messaging technology that offers
security and functionality found in the consumer-grade messaging
apps. That is where secure enterprise messaging helps unlocking
many benefits:• Better patient care and collaboration through reliable and secure
sharing of files and information• Improved compliance with international regulatory requirements(e.g., HIPAA, GDPR)• Increased workplace efficiency and clear channels ofcommunication among geographically-diverse users• Low cost-per-user and unlimited scalability for future growth or
expansion• Protection against cybercriminals accessing sensitive
organizational and patient data
• More control to IT administrators to safe-guard the sharing of
information within the organization

Use Case in Action
One of Singapore’s leading providers of healthcare
services for women and children protects the privacyof patient data and enhances internal communications
by implementing HIPAA/GDPR compliant solution

A group of four local medical facilities inGermany saved critical time for emergency
responses - 45 minutes per response - byimplementing this technology

U.S.-based obstetrics and gynecology consortiumwith more than 40 locations and 300,000 patients
improves patient care and achieves HIPAA compliant
61
using a secure enterprise messaging system

49

Connectivity & Networks

Sharing Mobility

Logistics & Mobility

Description

Details & Impact

Sharing mobility, representing one of the pillars of the sharing
economy, is the practice of moving from one place to anotherusing shared vehicles and transportation means, including car
sharing, bike sharing, scooter sharing, but also car pooling andother solutions
Sharing systems usually feature user-friendly apps and digitalmechanisms to check users' ID and driving license, as well as
tailored reward programs to increase customer loyalty

3

IoT
G20 3P Impacted

B20 Italy
Recommendation

Sharing mobility can have powerful impact both on the users andon the society at large:
Users:• Reduced running costs by avoiding maintenance, fuel, insurance andother expenses related to vehicles' ownership• Parking and circulation advantages, with no or limited
restrictions and free-everywhere parking slots• Enhanced travel accessibility for all society levels, by eliminating thecapital investment needed to own a private vehicle
Society:• Reduced pollution by lowering the number of registered vehicles on
the ground and featuring electric bikes/scooters as alternatives• Limited traffic congestion by incentivizing bike-sharing andspecific car-pooling initiatives• Increased efficiency across streets by systematically reducing thenumber of parked vehicles in urban shared spaces

Use Case in Action
Italian car sharing service allows
customers to rent a car on a minutebased convenient tariff using only
their smartphones

American leading peer-to-peer car
rental marketplace offers theopportunity to rent people’s cars
everywhere and for any distance or timeneededFrench leading bike rental platform obtained
impressive results, moving from 1.5% bike trips
at the time of its adoption to a 500% increasein urban utilization

US-based peer-to-peer motorcycle rental
community shows users available models andrelated rental price, directly connecting
owners and riders
62

50

Connectivity & Networks

Telemedicine

Healthcare & Life Sciences

Description

Details & Impact

Telemedicine includes modules of televisit, teleconsultation,
remote and video assistance to bring healthcare services
directly to the patient's home. This service allows healthcare
professionals to evaluate, diagnose and treat patients in remotesettings using telecommunication technologies

1

A.I.
G20 3P Impacted

B20 Italy
Recommendation•

By integrating medical monitoring and wearable technologies,
telemedicine applications constantly check the patient's
parameters, tracking values in an online medical folder•

By facilitating virtual communications between patients anddoctors, telemedicine allows visits and assistance in fully remotecontext, leveraging on the exchange of audio, video, text andimages•By sharing clinical documentation on dedicated platforms, thepatient can receive on-demand specialist consultations fromprofessionals for non-critical diseases•

By allowing integration with devices and Artificial Intelligence
tools, telemedicine programs can perform basic medical
diagnosis, allowing for better monitoring and disease spotting

Use Case in Action
Telemedicine solutions are implemented by different regions of the national health system, particularly for emergency managementin the neurosurgery field, in integrated trauma assistance systems and generic tele-consultation processes. Hospitals and specialist
centers are connected to the central system, leveraging third parties' cloud databases and proprietary infrastructures

51

Virtual Counter System
Description

3

Connectivity & Networks
P.A., Consumer G., Finance, Banking &Insurance, Healthcare & Life Sciences

G20 3P Impacted

Details & Impact

Virtual counter systems areinnovative solutions capable ofremotely delivering services tocitizens, avoiding gatherings at
municipal offices

Through this innovative system,
citizens can get in touch (boththrough audio and video) with thecorresponding public office inorder to get specialized advice anddecisional support, visualize
documents, fill in and signforms

B20 Italy
Recommendation

Solutions based on technologies such as conversational A.I. allow
to revolutionize communication models between citizens andadministrations. The main advantages are:• Dynamic booking management• Virtual queue management (e.g., scheduled
appointments)• Audio/video/data sharing• Higher accessibility thanks to multi-channel mode
• Lower operational costs due to reduced travels

Use Case in Action
For a primary metropolitan city, a new virtual counter system was created with the aim of safeguarding the health of municipal
operators and citizens during Covid-19 time, by avoiding face-to-face meetings at the office. With the aid of this system, it was possible
to carry out all the classic requests for certificates, documentation, administrative acts, in an innovative, simple, immediate wayUse Case Library Directory: Distributed Ledger
Use Cases Referring to: Distributed Ledger

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

52

Blockchain-Enabled Supply Chain

Connectivity

Logistics & Mobility

3

53

Distributed Energy Grid

Connectivity

Energy & Utilities

3

54

Electronic Bills of Lading

Connectivity

Logistics & Mobility

3

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

65

52

Blockchain-Enabled Supply Chain
Description

Distributed
Ledger
Logistics & Mobility

G20 3P Impacted

Details & Impact

A blockchain is a distributed, or decentralized, ledger - a
digital system for recording transactions among multiple parties
in a verifiable and tamperproof way

3

Connectivity

B20 Italy
Recommendation

Through the usage of self-executing software (e.g., Smart Contracts)
and Blockchains solutions, companies can unlock benefits:
Traceability• Provide companies with a reliable and low-cost tool to track theorigin of their products including their underlying components
from source to sale in a certified and secured manner
Transparency• Enable companies to share product information with their clients toensure authenticity and enhance overall trust (e.g., fully auditableand valid ledger of transactions)

A blockchain-enabled supply chain allows companies to track
assets' origin and movements, record and automatetransactions, and show historical interactions among different
stakeholders involved in the process

Sustainability• Help companies foster collaborations - within the same distributed
platform - with consumers, producers and peers by improving
sourcing, inclusive practices, ethical production and recycling
principles

Use Case in Action
Swiss tech startup connects coffee growers andgives coffee drinkers complete transparency on
product's origin and production, also allowing
consumers to reward sustainable farms

Chinese leading retail company deployedblockchain technology to recycle luxury goods,
collect donations, and educate buyers aboutsustainable consumption

American multinational agricultural company
uses blockchain to trace their products bothdownstream to the original source andupstream through the distribution network66

53

Distributed
LedgerDistributed Energy Grid

Energy & Utilities

Description

3

Connectivity
G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Blockchain-based distributed energy grids can enable:
Distributed (or decentralized) energy grid is the electricalgeneration and storage performed by a variety of small, gridconnected or distribution system-connected devices

Improved energy consumption and sharing
Energy providers can utilize blockchains to create a system for thetransaction of data which is critical for the distribution of energy. In
this context, electricity is exchanged and shared among a diverse setof actors (e.g., suppliers, resellers) optimizing overall energy
consumption
Greater network efficiency and reduced energy waste
Decentralized energy grid can provide consumers greater efficiency
and control over their energy sources. Additionally, blockchain ledgers
provide secure and real-time updates on energy waste

Energy’s peer-to-peer platforms help control power generation
and availability among connected users. Blockchains play animportant role in re-distributing energy in excess enabling
decentralized Peer-to-Peer (P2P) exchanges

Decentralized energy trading
Blockchain technologies combined with IoT devices enable consumers
to trade and purchase (even micro units of) energy directly from thegrid

Use Case in Action
US energy provider company integrates smart
devices and software to achieve greater efficiency
and improve resilience. The company achieved 46%
reduction in service interruptions

Indian energy company sells excess capacity toresidential and commercial sites in a dynamic pricing
environment, with blockchain auditing energy
transactions for a fully transparent process

UK energy provider features cloud-based smart grid
platform and provides fair prices for greener energy
solutions; the company uses an innovative A.I. anddata-based software to balance loads around the
67
grid

54

Distributed
LedgerElectronic Bills of Lading

Logistics & Mobility

Description

Details & Impact

In today's world ofcross-border trade,paper-based
processes are still used
due to the lack of legal
digital documents likeelectronic bills of lading(eBL). Although there
are already digitalsolutions available,
those systems areoften siloed andfragmented
Enabling blockchain based technology, relying on globallyaccepted standards and frameworks that support the exchange ofelectronic trade documents would effectively support
interoperability and accelerate digital innovation in global
trade.

3

Connectivity
G20 3P Impacted

B20 Italy
Recommendation

Electronic Bills of Lading, also leveraging distributed ledger
technology (DLT), allow users to benefit from proof of authenticity.
Moreover:1) Faster processing:Bill of Lading process is reduced from an average of six to ten days
when using paper to less than 24 hours when using digital means
2) Reduced cost:
US $4 billion savings could be achieved annually if half of today’s
shipping lines adopt eBLs – according to the Digital Container
Shipping Association (DSCA)
3) Innovative service offerings:
The convergence of physical, financial and document chains isfacilitated by the automation of key processes

Use Case in Action
A Singapore’s collaboration
with Dutch port leverages
electronic bills of lading

Chinese Smart City Initiative explores crossborder trade and trade financing througheBLs and Letters of Credit

Singapore and Australia trialed adigital verification method forelectronic Certificates of Origin
68Use Case Library Directory: IoT & Smart Sensors (i/ii)
Use Cases Referring to: IoT & Smart Sensors

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

55

Digital Control Rooms

A.I.

P.A., Consumer Goods,
Logistics & Mobility, Energy &Utilities

56

Digital COVID-19 Tracking

Connectivity

Public Administration

3

57

Digital Manufacturing to Improve Yield

A.I.

Consumer Goods

3

58

Digital Smart Ports

Distributed Ledgers

Logistics & Mobility

359

Digital Waste Management

Advanced Computing; A.I.

Public Administration

3

60

Digital Wind Farms

A.I.

Energy & Utilities

361

IoT-enabled Livestock Management

A.I.

Consumer Goods

3

62

Smart Factory

Automation & Robotics, A.I.

Industrial Goods

3

63

Smart Irrigation

A.I.

Consumer Goods

3

64

Smart Lighting in Poultry Farming

A.I.

Consumer Goods

3

G20's 3P2

3

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

69

Use Case Library Directory: IoT & Smart Sensors (ii/ii)
Use Cases Referring to: IoT & Smart Sensors

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

65

Smart Lock for Telecom Power Systems

A.I.

Energy & Utilities, TMT

3

66

Smart Meter Readers

A.I.

Energy & Utilities

3

67

Smart Safety for Operators-

Energy & Utilities, Industrial
Goods

3

68

Sound-based Predictive Maintenance

A.I.

Industrial Goods

3

69

Structural Health Monitoring

A.I.

Industrial Goods

3

70

Synthetic - General Purpose Sensing

A.I.

All

3

71

Traceable and Smart Packing-

Consumer Goods, Industrial
Goods, Logistics & Mobility

3

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

70

55

Digital Control Rooms

IoT

P.A., Consumer G., Logistics & Mobility,
Energy & Utilities

Description

Details & Impact

Digital control rooms are sets of technologies that allow realtime monitoring, management and control of specificsituations, leveraging on a range of IoT sensors installed in a given
environment (e.g., cities, regions, plants)
This integrated technology enables to visualize and manage
sensors and other connected devices in an easy and intuitive way

3

A.I.
G20 3P Impacted

B20 Italy
Recommendation

Digital control rooms adoption typically results in the following
benefits:•

Efficiency and effectiveness of critical actions such as monitoring,
control and intervention•

Augmented intelligence: real-time analytics can be applied to
critical decisions, thanks to software technology that enhances datavisualization and reduces intervention times•

Reduced cost: some implementers register 50% reduction oftroubleshooting and intervention times, 30% cost saving ofresources allocated for monitoring and systems management, 50%
reduction of costs for non-productive times such as retrieval of
documentation or data

Use Case in Action
Italian municipalities use the control room stations to manage multiple services based on different IoT
sensors71

56

Digital COVID-19 Tracking

IoT
Public Administration

Description

Details & Impact

Digital COVID-19 tracking tools are configurable digital solutions,based on technological means, scientific protocols and a wide
range of analytical tests, tailored to the needs andcharacteristics of the region, to monitor and manage the pandemic
evolution, in order to reactivate and revamp the economic activityof countries

3

Connectivity
G20 3P Impacted

B20 Italy
Recommendation

The digital monitoring system, also offering a unified dashboard,
allows to manage the following three key activities:•

Monitoring and prediction of infection risks in specific spaces(e.g., buildings, companies) based on Artificial Intelligence•

Privacy-preserving proximity tracing and verification of
distancing measures via Bluetooth•

Digital certificates of analytical tests, also allowing to check theauthenticity of each certificate

Use Case in Action
Pilot use case has been carried out in the 16 centers belonging to a Spanish region72

57

Digital Manufacturing to Improve Yield

IoT
Consumer Goods

Description

production

yield
Real time data

Details & Impact
Manufacturing settings
can be optimized to have better
production yields leveraging digitaltechnologies. The use ofhistorical data and predictive models
with advanced algorithms that learn andsuggest decisions, improves processes toreduce waste and increase throughput

production

Historical data

3

A.I.
G20 3P Impacted

B20 Italy
Recommendation

Objectives:

•
•
•
•

Learn from data and process sensor information
Reach optimal machine settings for higher throughput
Maximize expected production yields
Reduce inefficiencies and expected waste

Different Benefits:

process steps
Database
Optimization&
Suggestion
Supervisory

Raw material data

Decisionmaking•••Data analysis

Higher profits: thanks to improved yield and productivity
Stronger decision-making process: through machine learningand artificial intelligence models
Better sustainability: with reduced raw material waste

Cloud
computing

Use Case in Action
Global manufacturer improved development and performance of
supplier equipment by implementing a digital manufacturingsolution

Global dairy processor optimized throughput and quality reaching
a 5% increase in yield of its product line
73

58

IoT

Digital Smart Ports

Logistics & Mobility

Description

Details & Impact

A Smart Port is a port that uses automation and innovativetechnologies including Artificial Intelligence, Big Data, Internet ofThings and Blockchain to track, analyze and improve its operations

3

Distributed Ledg.
G20 3P Impacted

B20 Italy
Recommendation

Smart Ports enable several benefits to improve and develop mainly
the shipping industry:• Artificial Intelligence and specific algorithms can improvepredictability and effectiveness, helping anticipate - withenhanced precision – ships arrival time and potential delays• Smart sensors and robotics applications can accelerate
operations and processes, helping ports lower costs and increase
the volume of served vessels

Becoming a Smart Port means developing solutions to address thecurrent and future challenges related to trade, transportation andlogistics including spatial constraints, pressure on productivity,
safety and security risks and sustainability effort• Big Data and blockchain can increase safety and healthstandards
as well as productivity levels by digitizing procedures, sharing
required documents within parties and expediting inspections• Data Analytics can track in-flows of goods and harmful
emissions, helping ports moving towards a more sustainable
setup

Use Case in Action
Esbjerg's port uses data analytics to identify,
monitor and analyze emissions outputs. This
implementation has already proven impactful,helping the port reduce its carbon emissions byaround 70%

Antwerp's port uses smart cameras and computer vision toensure proper mooring, reduce waiting times and optimize
maintenance. Moreover, the adopted blockchain-based
program allows the digital exchange of phytosanitary certificates

The port of Rotterdam features an unmanned
container ship terminal with autonomous
cranes receiving container size information
through an AI-enabled Geographical74
Information system

59

IoT

Digital Waste Management

C., Q. andAdv. Comp

Public Administration

Description

Details & Impact

An increased use of digital technologies is crucial to shift global waste
management towards more sustainable outcomes. Digital can beleveraged across all steps of the waste management process, enabling
better sorting decisions and more efficient disposal/recycling
practices by waste management companies

3

A.I.
G20 3P Impacted

B20 Italy
Recommendation

Digital waste management solutions can unleash great impact oncompanies and societies by advancing traditional processes• Automated robots contribute to waste processing systems
reducing errors, time and associated costs• Machine learning improves classification of garbage throughintelligent pattern recognition, improving overall process
efficiency

Typical digital technologies that are currently used in the digitalwaste management include robotics, IoT, Cloud Computing,
Artificial Intelligence and Data Analytics• IoT sensors, smart weighing mechanisms, temperature andsaturation tracking devices communicate with central systems,
optimizing and speeding up the end-to-end collection ofwaste

Use Case in Action

French utility company offering digital integrated
systems, collaborates with governments for creating
efficient and sustainable waste management processes

Slovakia-based global enterprise provides costefficient management of waste through in-houseproduced ultrasonic smart sensors that monitor andoptimize waste collection processes, frequency of pickup,
and vehicle loadFinnish utility company provides waste and recycling
services that lower costs and environmental impact.
Its software suite contains tools granting efficient fleetsand containers management, and optimized collection
75
routes

60

Digital Wind Farms
Description
A Digital Wind Farm is a wind
power plant that leverages
data, analytics, and software
applications to optimize
sustainable energy production
The continuous monitoring
and real-time analysis of data
– including weather conditions,components wear, and energy
generation performances –contributes to build a digital
predictive model to enhancemaintenance, improve reliability,
sustain efficiency, and increase
annual energy production

IoT

3

A.I.

Energy & Utilities

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Digital wind farms bring several advantages towards anincreasingly sustainable energy production:• A.I. and data analytics can help identify patterns and anticipate
maintenance requirements, reducing cost and incidents• Big Data and simulations can help monitor efficiency andenhance productivity, also providing the opportunity to test
"what-if" scenarios• Digital interfaces can prove to be useful in monitoring andinterpreting plant performances, also to identify inefficiencies toaddress and opportunities to unlock for further efficiency
improvement

Use Case in Action
US multinational conglomerate developed the first
digital twin for a wind farm in North America. The
digital twin lets wind-farm operators collect,visualize, and analyze unit and site-level data

Swiss multinational corporation brings digital technology
to wind turbines with an innovative system that increases
turbine uptime, lowers operation and maintenanceexpenses and optimizes the cost of producing energy

Italian energy provider implemented IoT and A.I.
applications to increase the power output of windfarms by capturing streams of data for diagnosis
and machine health optimization purposes

76

61

IoT-enabled Livestock Management

IoT
Consumer Goods

Description
IoT-enabled devices to track and monitor the health of livestock
through wearable collars, tags, or battery-powered sensors
that wirelessly send the data in near-real-time to farmers’ devices

3

A.I.
G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Devices to monitor the location, temperature, blood pressureand heart rate of animals could provide several advantages:•

Detect illness in advance to quickly treat animals and prevent
spread and increase in severity of the disease•

Track grazing animals to prevent loss, while identifying safe
grazing patterns•

Gather and analyze historical data to identify trends in cattle
health or to track the spread of illness•

Monitor readiness to mate or give birth, preventing the loss of
new calves and optimizing breeding practices

Use Case in Action
Use cases across the globe covered by this solution:• Position tracking and displays it on a map in real time
• Alerting system sending real time warnings when
livestock is out of zone•••

Feeding plan tailored for every animal
Weight tracking
Conflict prevention between animals during feeding session
77

62

IoT

Smart Factory

3

A.I.

Industrial Goods

Description

G20 3P Impacted

Details & Impact

A smart factory is a highly digitized and connected production
facility that relies on computer-integrated manufacturing,artificial intelligencemechanisms, andautomated processes
to analyze data andprovide optimized
functioning
Production is fully
automatized andintelligent networks
of sensors enablefacilities, machines andlogistics - within the
manufacturing plant - tobe managed without
direct humanintervention

Aut. &
Robotics

B20 Italy
Recommendation

Smart Factory implementation provides opportunities and extended
benefits for companies leading to operational cost savings andbusiness advantages, including:• More efficient processes with earlier identification ofbottlenecks, scraps and optimization opportunities• Better energy management through sensors and data analysis
which provide information, statistics and simulation on waste andenergy usage• Higher plant flexibility providing a dynamic environment
able to rapidly adapt to changing environment, unexpecteddemand shocks, and/or personalization needs

Use Case in Action
German-based automotive leader implemented smart
factory including robotics, 3D printing and data analytics,
and managed to cut the time needed to deploy new productfeatures by almost 80% and reduce quality issues by 5%

US motorcycle manufacturer leader was able to reduce its
21-days manufacturing process down to 6 hours, while also
reducing operating costs by USD 200 mln by implementing
smart factory principles and automated processes

Finnish telecommunication company, leveraging 5G,
doing so it improved productivity by 30%, and timeto-market by 50%
78

63

Smart Irrigation

IoT
Consumer Goods

Description

3

A.I.
G20 3P Impacted

Details & Impact

Smart irrigation systems are deployed to tailor watering schedules
and runtimes automatically to meet specific landscape needs,
using local weather data or soil-moisture to adjust irrigation
schedules

B20 Italy
Recommendation

These systems collects data and establish irrigation strategy throughtwo kind of sensors:•

On-site soil moisture sensors determine the moisture level in thesoil, evaluating which is the best moment to start/stop irrigation
phase

•

Evapotranspiration (ET) controllers use four weather
parameters, such as temperature, wind, solar radiation andhumidity to make irrigation runtime adjustments

Main advantages:•

Research studies indicate substantial water savings (i.e., from 30
to 50 percent), depending on crops' categories

Use Case in Action
Many Use Cases have been identified globally, including:• Near-real-time collection of soil tension sensor data with mobile platforms• Water needs anticipations to schedule irrigation accordingly and optimize resources usage• Integrated solutions that enable remote control and manage drought compliance, water budgets and flow management7964

Smart Lighting in Poultry Farming
Description
Chickens raised using a poultry LED lighting system have beenfound to produce higher quantity and quality of eggs, to reachmaturity at a faster rate and enjoy an improved health ascompared to chickens raised under traditional light sourcesIntelligent and automated lighting management systems inpoultry farming further improve production yield, while
minimizing business owner effort

IoT

3

A.I.

Consumer Goods

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Staff in poultry farms have to manually check the light condition fromtime to time and manually switch ON/OFF the light when needed
Collecting data and control lighting sources from remote can help
businesses owners to easily make the poultry warm,
comfortable, secured and safeguarded
Features:• Alerting about lighting status condition• Remote provisioning and configuration of a bulb led lightthrough web application• Autonomous light Dimming based on weather condition
Advantages:• Higher yields and better products• Accident risk reduction• Support decision making in lighting management

Use Case in Action
International tech firm offers centralized lighting solution tailored for each specific kind of poultries, such as Broiler, Breeder and Layer, acting on
photoperiod, intensity, and color spectrum management to sustain the poultry farming process80

65

Smart Lock for Telecom Power Systems
Description

IoT

3

A.I.

TMT, Energy & Utilities

Details & Impact

G20 3P Impacted

B20 Italy
Recommendation

To ensure operations continuity, telecom carriers must havebackup power sources in their stations to hold on communicationeven during energy outages

Smart locks have different characteristics allowing for different
benefits:

The maintenance and safety of such facilities is a highly resourceconsuming task because base stations are distributed across area.
Moreover, the batteries used in base stations have commercial
value, making them targets of theft

Enhanced safety: the solution captures vibration and motion sensors
data to analyze and engage the lock. The analysis is based on machinelearning to identify and trigger the safety lock during intrusions whileremain inactive during regular maintenanceA smart lock for Telecom power systems is a technology able tosense a possible intrusion and proactively engage a lock,powerful enough to avoid most battery theft

Higher autonomy: the safety lock is stand alone, designed to be failproof and independent of other systems
Better energy saving: the status sensors and theft suppression
mechanisms help increasing the life span of the batteries, reducing
the overall operation costs
Increased support on decision-making: visualization of batteries'
status allows the scheduling of directed maintenances

Use Case in Action
Brazilian telecom supply provider has developed many station management services to organize maintenance and collect critical data focusedat improving operations. Smart locks increase the reliability of carriers on their power systems
81

66

IoT

Smart Meter Readers

Energy & Utilities

Description

3

A.I.

Details & Impact

G20 3P Impacted

B20 Italy
Recommendation

The collection of utilities'
consumption data in a cost fittingmanner on a global scale is a complex
task due to several factors:•••

Offline meters reduce
interoperability of systems
Manual meter reading is costly &manpower intensive
Risky and tedious shutting off ofvalve in case of leakages

Reduced cost of datacollection

Better manpower
management

Network
Control UnitSpace

Smart meter readers canfacilitate this process withthe use of sensors and AI

Secured data transfer andenhanced safety for
operators(turn off valve remotely)

Lowered carbon
emissions (due to travel
reduction to monitor
consumption data)

Use Case in Action
Gas supplier in Japan, willing to digitalize its gas
consumption data collection, installed 900,000 Smart
Meter Readers onto existing gas meters to eliminate themanual data collection

Eastern Asia water company digitized its water
consumption data collection to conserve water and identify
leaks. The firm installed over 3,000 units onto its existingwater meter to eliminate manual monthly data collection82

67

Smart Safety for Operators
Description
Technological platform that, using the latest generation of
wearables digital devices and applications for "intelligent
personal protective equipment“, aims at increasing the safetylevel of the operators and further increment the efficiency of
emergency procedures within industrial plants

3

IoT
Energy & Utilities, Industrial Goods

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Solution key elements:
Smart badge: ATEX1 device used by operator able to communicate
with central data repository and send data collected

Smart tag: ATEX sensor associated and installed on PPEs2
Smart network: based on ATEX devices, smart networks are installedon the plant and used to localize the smart badge with anapproximation of 2 meters
Smart platform: software that enables to elaborate data comingfrom smart badges, to identify required actions, and generate proper
notifications to operators

1. Equipment for potentially explosive atmospheres 2. Personal Protective Equipment

Use Case in Action
Italian oil and gas company has developed a smart solution to grant increased operator safety and higher visibility on specific operational
activities, man down conditions, falls alerts, and rescue requests (SOS)83

68Sound-based Predictive Maintenance
Description
Sound-based predictive maintenance consists in an early warning
system for the detection of anomaly precursors through machinelearning approaches aimed at analyzing and interpreting sounds
generated by industrial machinery

IoT

3

A.I.

Industrial Goods

Details & Impact

G20 3P Impacted

B20 Italy
Recommendation

The collection and monitoring of operating data requires thedesign of a system of sensors capable of measuring a plethora ofvariables
The study of audio signals recorded during operations canrepresent an effective and alternative technique due to low
installation costs and versatility of application on different
kinds of machinery
Components:• Automatic procedure for segmentation and feature extraction
from audio tracks• Predictive algorithm for identifying potential anomalies
during machine operation• Integration of machine learning algorithms that allow machineinterfacing and data analysis (exploration and analytics), andprovide decision support in the treatment of malfunctions(e.g., early warning with explanations, suggestions on
downtime)

Use Case in Action
An Italian manufacturing company, specialized in the production of industrial machines, introduced different types of machines with a single
early warning system based on sound analysis to improve efficiency of its maintenance process

69

Structural Health Monitoring
Description

IoT
Industrial Goods

Details & Impact

Monitoring and assessing
the structural condition of aconstruction/infrastructure,through non-invasive
evaluations, using a widearrayof connected sensors in orderto detect the location, theextent of a potential
damage, and asset
remaining life

3

A.I.
G20 3P Impacted

B20 Italy
Recommendation

Features• Real-time monitoring of buildings structural conditions• Interpretative visual analysis on sensitive elements and "crack
detection“• Perspective 3D-modeling of buildings
Enabling Technology• Drones, to acquire high-resolution photogrammetry• Microsensors installed during construction phase or on the loadbearing walls of already constructed buildings
Main advantages• Reduced manual inspection services. Improved triaging andscheduling of maintenance• Safety and compliance. Reduced delay time from hazard alert torisk mitigation action. In the event of tremors, it is possible to check
immediately whether structural damage has occurred• Data sharing. Making available data collected to third-parties in astandard format and through a centralized repository

Use Case in Action
Two Australian bridges have been integrated with sensors to capture and understand the bridges behaviors. Real time
monitoring data management and analysis can predict the remaining service life and structural capacity85

70

Synthetic - General Purpose Sensing

IoT
All

Description

G20 3P Impacted

Details & Impact

Traditional IoT approaches rely on direct or distributed sensing of
the environment, most often by measuring one specific aspect of itwith special-purpose and dedicated sensors
A general-purpose sensing approach involves a single highly
capable sensor, which is trained to learn what is occurring, basedon different signals gather from the environment

3

A.I.

B20 Italy
Recommendation

A synthetic sensor device placed within a room, measures multiple
signals and uses machine learning algorithms to process the data
picked up, distinguishing between different kinds of events. Raw
sensor data are virtualized into actionable feeds
For instance, this device can learn which burner on a stove is lit,
whether the dishwasher is running, whether the faucet was left on,even when there is no physical sensor on themMain advantages:•

No video or photographic data are required, Reducing privacy
and security concerns•

Power consumption, lower need of batteries since devices can beplugged directly into an electrical socket

Use Case in Action
International researchers developed a platform which translates data from a single low-cost IoT device into faucet running,
appliance usage and in-house resource usage detection. The system can also inform on water leaks, open doors, sounding alarms andsudden temperature changes
86

71

Traceable and Smart Packing
Description

3

IoT
Consumer Goods, Industrial Goods,
Logistics & Mobility

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Traceable and smart packing includes several benefits:
Increased visibility: find assets by geolocation, identify efficiency
gaps and improve the routing of products

Any kind of asset can be turned into smart and traceable device
by using autonomous technology, global connectivity and asoftware platform with big data and artificial intelligence

Enhanced monitoring: measure and analyze turnover time, absence
and permanence of assets in one location
More efficient control: optimize time to manage and control assets
with online inventories and accurate decision-making

These competencies allow monitoring several asset conditions,
including localization and temperature, preventing product loss
or damage

Use Case in Action
French automotive company, uses smart packing to
track packaging for automotive parts such as
windshields, preventing misplacement and wasting

Globally, products as vaccines need to stay at specifics
temperatures. Smart coolers are being used to transport these
critical medicine avoiding wastes and keeping vaccines safe
87

Use Case Library Directory: Robotics & Automation (i/ii)
Use Cases Referring to: Robotics & Automation

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec1

72

Automated Storage & Retrieval System

IoT

Logistics & Mobility, Healthcare& Life Sciences

3

73

Autonomous Pallet Truck Solutions-

Logistics & Mobility, Industrial
Goods, Consumer Goods

3

74

Mobile Robot Solutions-

Industrial Goods

3

75

Real-Time Monitoring Systems

Connectivity

Industrial Goods

3

76

Remote Grid Monitoring

IoT

Energy & Utilities

3
3

77

Remotely Operated Robots

Augmented & Virtual Reality

Industrial Goods, Energy &Utilities, Healthcare & Life
Sciences

78

Robotics in Construction

A.I.

Industrial Goods

3

79

Robotics in Logistics & Warehousing

A.I.

Logistics & Mobility, Consumer
Goods, Industrial Goods,

380

Robots for Offshore MaintenanceConnectivity

Industrial Goods, Energy &Utilities

3

81

Smart Robotic Farming

A.I.

Consumer Goods

3

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

88

Use Case Library Directory: Robotics & Automation (ii/ii)
Use Cases Referring to: Robotics & Automation

Use Case
82

Social Robots

Secondary Digital Driver(s)IoT

Relevant Industries
Healthcare & Life Sciences

B20 Italy
Rec1

G20's 3P2

3

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

89

72

Automated Storage & Retrieval System
Description
Completely automated Goods-to-Person system, consisting of
high-density storage racks for boxes, smart and collaborative
robots with self-navigation capability and fleet management system
ensure high utilization and expected throughput

Robotics & Automation

3

IoT

Logistics & Mobility, Healthcare & LifeS.

G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Solution's elements• Smart & collaborative robots• Fleet management system orchestrating fleets of mobile robots• High density rack storage• Pick/Put station• Analytics dashboard
Features• Mixed storage capability• Flexibility to handle peak loads• Retrofittable to existing warehouse
Impact• Enhances productivity by 3-4 times• Enhances order accuracy• Reduces space requirement by multifold

Use Case in Action
American leading provider of warehouse automation
systems allows overall building footprint reduction up to 50%
versus conventional warehouses, also reducing energy costs by
40% in cooler environments

Italian pharmacy installed a warehouse automation
systems to help doctors find the right medicine, also reducing
overall inventory surface in the store by 20%90

73Autonomous Pallet Truck Solutions

3

Robotics & Automation
Logistics & Mobility, Industrial Goods,
Consumer Goods

Description

G20 3P Impacted

Details & Impact

Completely autonomous pallet movers not requiring any
human operator and navigating freely in a manufacturing
or warehousing environment increase overall efficiency

B20 Italy
Recommendation

Features•

Highly scalable throughput - incremental ramp-up throughrobot addition•

Highly flexible material flow - can handle complex multipoint
process flow requirements•

Highly collaborative behavior - can solve erroneous pallet
placement•

Does not require man-free zone - robot routes are safe forhuman/other material interactions

Impact• Reduced human errors in handling products• Enhanced resource flexibility and modularity• Increased efficiency of the overall system exploiting
automation

Use Case in Action
Indian-based consumer products
manufacturer automated pallet movementsfrom conveyor output to final staging

British international corporation automated palletmovement along the whole supply chain, allowing fortime savings and efficiency increases
91

74

Mobile Robot Solutions
Description

Industrial Goods

Details & Impact

Mobile robots transform production environment into a flexible,
modular process by providing solutions for automating
material movement and production line. Smart & collaborative
mobile robots are autonomous in navigating material handlingequipment, unit load carrying, trolley tugging, trolley tunneling,
and mobile conveying.​

3

Robotics & Automation
G20 3P Impacted

B20 Italy
Recommendation

Impact• 20-30% reduction in material movement cost
• Enhanced workplace safety preventing workers from engaging
in potentially dangerous activities
System• Automated guided vehicles & autonomous mobile robots• Fleet management system orchestrating fleets of mobile
robots• Analytics dashboard
Features• Highly scalable throughput - incremental ramp-up throughrobot addition• Highly flexible material flow - handling complex process flow
• Highly re-utilizable solution - quickly operating re-start in caseof robot failure• Does not require man-free zone - robots' routes are free &safe for human/other material movement

Use Case in Action
Indian automotive manufacturer integrated a fullyautomated vehicle assembly line for components
and singular parts

American machinery manufacturer completely automatedthe process of marriage between the engine and thetransmission by implementing highly accurate mobile robot
solutions9275

Real-Time Monitoring Systems
Description

Robotics & Automation

ConnectivityIndustrial Goods

G20 3P Impacted

Details & Impact
A Real time monitoring system
uses sensors, cameras and other datacollection devices to monitor processes
and enable informed decision making
on key parameters adjustments toultimately achieve the highest
efficacy and efficiency possible
Monitoring dashboards allow
operators to visualize complex data
including suggesting corrective actions

3
B20 Italy
Recommendation

Corporates can benefit from real time monitoring, across four main
dimensions:• Optimized process parameters such as temperature andpressure, for improved operational efficiency• Reduced energy consumption through real-time adjustment of
power exchanges and energy recovery• Higher throughput rate, enabled by increased productivity within
the industrial process• Increased overall equipment effectiveness, including reductionof plant downtime and bottlenecks, and labor force constraints

Use Case in Action
South Africa-based engineering company collects
and analyzes manufacturing lines and performancedata, then recommends improvements to optimize
procedures and operations

Swiss multinational corporation uses technologicalsolutions to develop innovative plant monitoring
systems for maximum efficiency

German energy provider features a cloud-based Real-Time
Process Monitoring System using thermodynamic analysis toindicate optimization potential for efficient and stable plant
operations with reduced CO/Nox emissions
93

76

Remote Grid Monitoring
Description

Robotics & Automation
Energy & Utilities

Details & Impact

3

IoT
G20 3P Impacted

B20 Italy
Recommendation

Drones, equipped with high-definition cameras and supported byhigh bandwidth and ultra low latency connection, allows fordifferent benefits:

Enhanced safety: high quality videos ensure that remote inspections
provide the same experience as a traditional inspection without thesafety risk, for example reduction of operator exposure to radiation
by 80%
Energy companies are choosing to adopt equipment that canbe used remotely, in order to increase safety and process
efficiency: camera-equipped and connected drones are able
to inspect areas that can be hazardous to workers, such asreactors, transmission towers, power lines, wind turbines, andsolar panels.
This approach is transforming how energy-producing facilities
are inspected for the better

Reduced downtime: according to estimates, introducing drone
inspection could reduce downtime during inspections by 80%
Lower inspection times: registered impact shows inspection times
reduction up to 83%

Use Case in Action
Swedish producer and retailer of electricity adopted drones to carry out site andequipment inspections. Thanks to drones, the company can inspect the sealing
plate of its nuclear plant containment wall in a safe and efficient way

Spanish multinational utility company implemented drones to detect
structural incidents in wind turbine blades and serve as a guide during
maintenance, saving considerable costs and increasing safety94

77

Remotely Operated Robots
Description

Robotics &A. & V. Reality
Automation
Industrial Goods, Energy & Utilities,
Healthcare & Life Sciences3
G20 3P Impacted

Details & Impact

Remotely operated robots can be implemented for hazardous
industrial environments in sectors such as nuclear energy or
mining, as well as for the minimization of potential pollution insterile environments such as clean rooms in hospitals

B20 Italy
Recommendation

Remotely operated robots are aimed at solving situations inrisky or difficult-to-access environment under remote humansupervision
Requirements and limitations:• There are no repetitive actions• Manual expertise is required• Hard to automate
Solution's elements:• Use of standard industrial robotic arms
• Teleoperation system with haptic feedback• 3D vision of the operator• Easy to train and use
Benefits:• Advanced worker safety• Increased precision

Use Case in Action
US national laboratory developed a robot, that
accurately reproduces movements of the operator’s
hands, to handle radioactive materials

European pharmaceutical company has implemented
a tele-operated robotic solution that reduces required
human assistance in clean environments
95

78

Robotics in Construction
Description

Robotics & Automation
Industrial Goods

Details & Impact

While manual labor will always be a huge component of modern
construction, technology has been steadily improving since the firstpulleys and power tools. Robots and A.I. can be introduced in every
phase of the construction process from conception to
infrastructure realization

3

A.I.
G20 3P Impacted

B20 Italy
Recommendation

The use of robotics in construction industry can provide different
benefits:
Lower execution time: robots are available to work 24h/7,
significantly reducing downtimes and, subsequently, the time needed
to deliver constructions
Higher efficiency: robots allow workers to do their job faster andmore efficiently, also helping them in properly balancing the lifted
weight and offering great stability when using heavy tools (e.g., with
Exoskeletons)
Increased safety: robots' precision minimizes the possibility for
unpredictable mistakes and the chance for accidents. On top of that,the use of remotely controlled robots allows people working inconstruction to access safely places characterized by high accident
risks (e.g., mines)

Use Case in Action
Companies belonging to 6 different countries
partnered to develop a robotic solution conceived foraccomplishing multiple tasks on vertical or inclined
planes of the built environment

American robotics company offers autonomous bulldozers andexcavators. A.I. guidance systems direct the equipment to theirdestination and ensure that the necessary work is completed safely
and accurately
96

79

Robotics in Logistics & Warehousing
Description

Robotics & Automation

3

A.I.

Logistics & Mobility, Consumer Goods,
Industrial Goods,

G20 3P Impacted

Details & Impact

Drones and autonomous robots can be powerful levers toenhance supply-chains along different tasks within logistics andwarehousing: inventory audit, inventory management, cycle
counting, item research, buffer stock maintenance, stock taking,intra-logistics, and consumer delivery

B20 Italy
Recommendation

Autonomous solutions including robots are gaining importance inlogistics as they have the potential to replace outdated
technologies such as fixed conveyor belts, conventional guided
vehicles, and transportation means that still rely on humanassistance, supervision and guidance
Collaborative autonomous robots are fully enabled by a goalbased automation approach; they are programmed to facilitate, andnot substitute, human activities in everyday work such as picking,sorting and shipping

Typical benefits for companies include:• Reduced delivery time
• Full flexibility in fast-changing environment• Improved reliability on availability of goods

Use Case in Action
French logistic company is implementing
autonomous solutions for the optimization oftransportation and warehousing activities

German logistics services firm successfully
piloted a project delivering medicine to islands
off German coasts and mountains

American online retailer received in August 2020
Federal Aviation Administration (FAA) final approval tooperate as a drone airline company
97

80

Robots for Offshore Maintenance

Robotics &Automation
Energy & Utilities

Description

Details & Impact

Offshore operations, presenting highrisks and costs, are common in the
oil & gas industry
Robots can be used to support
maintenance or even performing
activities unreachable for humanbeingsSemi-autonomous robots can aid
the industry with difficult task by, forexample, painting ship hulls or
recovering clogged pipelines
without stopping the oil rig or
platform operations

3

Connectivity
G20 3P Impacted

B20 Italy
Recommendation

Maintenance tasks of oil rigs or platforms normally involve highrisks environments for human beings. The use of semi-autonomous
robots can greatly reduce risks and costs and even increase
productivity due to several factors:•

Increased resilience: unlike the robots, manual operations can begreatly impacted by climate changes as strong winds or waves•

Higher productivity: semi-autonomous robots can greatly reducetime of operations and even perform tasks human beings can not•

Lower costs: savings arising from avoided logistics and hospitality
cost due to remote interventions and thanks to reduced
downtimes

Use Case in Action
Brazilian oil & gas company utilized robots for painting its
Floating Production Storage and Offloading (FPSO) ship hull

Brazilian oil & gas company performed maintenance of 4” pipes
leveraging robots
9881

Smart Robotic Farming
Description
In response to farm labor shortage and increased efficiency need,smart robotic farming could be deployed for agricultural
purposes to gather insights on soil health and automate slow,
repetitive task for farmers, allowing them to focus more on
improving overall production yields

Robotics & Automation
Consumer Goods3

A.I.
G20 3P Impacted

Details & Impact

B20 Italy
Recommendation

Technologies involved and their applications:• Agricultural drones can observe a hard-to-reach field and senddata about an impending storm, a swarm of pests, or otheragricultural pitfalls• Biosensors exploit the use of chemical and gas analyzers tomonitor oxygen, carbon dioxide, and ethylene that affect harvest
ripening, storage, and transportation• Autonomous field plowing, seeding, or navigating tractors andequipment may use a combination of computer vision, sensors,and GPS to navigate and act as the driver in robotic plowing trucks

Advantages:• Higher efficiency and yield due to machine utilization• Lower resource consumption due to better precision• Attracting new generation of workers to the land, since it cancreate jobs for people capable of handling technologies• Robots can protect human workers from the harmful effects ofhandling the chemicals

Use Case in Action
International startups produced a weed-yanking autonomous robot
which differentiates between weeds and crops, so the former are
stripped, and the latter left to grow. As it runs, the system also gathers
data that help farmers with soil analysis and environmental monitoring

A global company developed an apple sucking vacuum
robot that visually identifies harvestable fruit andphysically pick it up without bruising it99

82

Robotics & Automation

Social Robots

Healthcare & Life Sciences

Description

Details & Impact
Social robotics uses
autonomous or semiautonomous machines forinteracting with humans
simulating social behaviors
and rules related to their
specific role
The term Social Robots
identifies systems andsoftware that facilitate aneffective communication
between humans and robots(using Natural
Language, Gestures, Facial
Expressions ...)3

IoT
G20 3P Impacted

B20 Italy
Recommendation

Social Robots offer various applications and advantages:•

They offer "emotionally engaging experiences", having theability to express emotions and hold complex conversations
with humans•

They can trace and analyze attitude and emotions of people,
establishing social relations which can help contrasting
depression and other psychological disorders•

They can be used in therapies for children and elderly people,
indicating patients' degree of involvement (nodding, laughing,verbal backchannels, emotions and gaze)•

They allow for advancements in the healthcare sector suchas telepresence, rehabilitation, environment sanitation,
cognitive and physical stimulation and monitoring of bedridden
patients

Use Case in Action
An Italian healthcare facility, during the COVID 19 pandemic, used social robots to ensure visual monitoring of the guests on one side
and contact of the guests with their relatives on the other side. This approach has proven to be very useful in improving the therapeutic
continuity of guests

Use Case Library Directory: 3D Printing & Scanning
Use Cases Referring to: 3D Printing & Scanning

Use Case

Secondary Digital Driver(s)Relevant Industries

B20 Italy
Rec183

Bioprinting

Automation & Robotics

Healthcare & Life Sciences

384

Food Printing

Automation & Robotics

Consumer Goods

3

85

3D Printing

Automation & Robotics

Industrial Goods, Consumer
Goods

3

G20's 3P2

1. Reference to relevant B20 Italy Digital Transformation Task Force's Policy Recommendation 2. G20'Italy's 3P (People, Planet, Prosperity) positively impacted by the Use
Case

101

83

3D Printing &Scanning

Bioprinting

Aut. &
Robotics

Healthcare & Life Sciences

Description3
G20 3P Impacted

Details & Impact
Bioprinting is the use of 3D printing
technology in healthcare
applications to fabricate tissue
scaffold using bio-ink, a special
material composed mainly of
mediums and stem cells
The printed scaffold are placed in
an incubator to allow stem cells to
rapidly replicate, thus creatingmuscle fibers resembling humanbody structures
Bioprinting techniques allow
enhanced precision while
recreating complex human organs
and favor
co-existence and tolerance in thepatient's body

B20 Italy
Recommendation

Bioprinting techniques show promising outcomes in the years tocome; some of the most appreciated features that this technology
is bringing to the healthcare industry are:• Substituting organs' donor by directly designing and growing
needed organs for transplants• Repairing damaged body parts such as ligaments and joints• Preventing cell rejection by taking cultured cells fromthe patient itself• Facilitating drug testing in scientific laboratories

Use Case in Action
American engineering company aims
to revolutionize organ transplants by
3D-printing human hearts

Chinese medical devices company uses
3D printing technology and Nano-bionics toproduce high-resembling human organs

Swiss medical devices company is dedicated to 3Dprinted teeth implants for the dentistry industry.
They capture patients' information by 3D scanningtheir mouth and turn the scan into 3D software file

US-based tech company offers a 3D
printer with the unique capacity toprint human cells with 95% viability
rate
102

84

3D Printing &Scanning

Food 3D Printing

Aut. &
Robotics

Consumer Goods

Description

Details & Impact

Food printing is the conceptof producing food processed
derivates in laboratory
conditions using 3D printing

3
G20 3P Impacted

B20 Italy
Recommendation

The adoption of food printing have substantial impact on bothconsumers and the planet

Meat is the most promising
use case of food printing.
The cell-grown meat is
produced by taking a stem cellfrom a cow or chicken egg;then, the cell is culturized to
grow in lab

For consumers:• The process of synthetically growing food offers the opportunity
to re-balance nutritional values, limiting fats and additives• Cultured food is naturally free from harmful pathogens such as
salmonella, and involves no hormones nor antibiotics in theprocess• While the natural taste remains unchanged, printed food offers
the option for full customization of products' flavors

A 3D printer is used to map
the structure of the cultured
tissue, and create a digital
blueprint to generate realdimensions instances ofvarious products, usingsynthetic meat as ink

For the planet:• Synthetic food requires no intensive breeding, saving millions oftons of resources and harmful emissions every year
• Halting cattle farming, one of the primary causes of rainforest
deforestation, have tremendous impact on CO2 production

Use Case in Action
American fast-food giant partneredwith a European 3D printing company
to create lab-produced chicken
nuggets to serve to its customers

Israelian restaurant sells traditional
and international food courses
developed using only 3D printing
and cultured meat products

Spanish food chain produces plantbased meat substitutes throughadvanced food printing and tissue
engineering technologies

Israelian food company uses a
combination of chef robots and 3D
printing technology to create andsell vegan meat

103

85

Industrial 3D Printing
Description

3D printing is the process of turning a
digital model into a three-dimensional
physical object using addictive
manufacturing
Three key elements are essential for 3D
printing:• Digital file: instructs the printer on
how to create the 3D product byproviding dimensional attributes foreach layer• 3D Printing machine: employs
physical nozzles and laser pointers tolay down and shape the object• Material: includes plastics, nylon,
resins, metal, ceramic or hybridmaterials

3D Printing &Scanning

Aut. &
Robotics

Industrial Goods, Consumer Goods

Details & Impact3
G20 3P Impacted

B20 Italy
Recommendation

3D printing technologies provide several benefits to businesses:• Rapid prototyping, allowing more flexible design and easier printof complex products than traditional manufacturing processes• Low scrap, increasing efficiency of production processes given
the enhanced machine precision and optimized materials usage• Fast production, replacing traditional assembly because of
several components being embedded in one-piece object• Additional market opportunities, enabled by easiercustomization, faster time-to-market, and "print-on-demand"
approach

Use Case in Action
US-based multinational conglomerate
developed an innovative engine created by 3D
printers which needs no assembly; substantiallyreducing time, effort and manufacturing incidents

French personal care leader company uses addictive
manufacturing for functional prototypes, components
for automation lines, spare parts and limited series of
directly 3D-printed packaging

Russian construction company can print an entire
building on-site. Its 3D construction printer is capable ofprinting a house in 24 hours and under any weather
condition
104

The Digital Use Case Library is a
Legacy of the B20 Italy Digital
Transformation Task Force…
…but it should be considered as a"starting point" to be integrated
and updated by future B20 Cycles
to further promote global
awareness on digital skills andtechnologies
105