Face Express works between you and your airline.
Face Express allows "Face Pass" boarding procedures using
facial recognition. This service is provided
by Tokyo International Air Terminal Corporation (TIAT).
Register yourpassport, headshot, andboarding pass.
Face Express
procedures arecomplete!
After check-in, proceed to Face Express kiosks.
After registration, you can start your journey with “FacePass” just by scanning your face at the touch point.
It is safe, easy and convenient!!

Self-service
bag drop

Entering security
check point

Registered personal information will be managed and deleted
appropriately based on “the terms and conditions for Face Express”.

Boarding gate

東京国際空港ターミナル株式会社

Face Express Q&A
Q1. What is Face Express and what are its advantages?
Face Express is a service provided by Tokyo International Air Terminal
Corporation TIAT using facial recognition technology so that boarding
procedures between the customer and the airline can be done using a "FacePass".
Using Face Express for facial recognition eliminates the need to show
passports and boarding passes for departure procedures (baggage check,security screening and boarding gates) and streamlines the procedures
leading up to boarding the aircraft.
Q2. Are there any requirements for using Face Express?
The service is not available for infants or passengers who require assistance.
In addition, it may not be available to passengers under the age of 13 yearsof age or passengers less than 135cm or more then 191cm in height.
Please refer to the terms and conditions for further details.
Q3. Is Face Express free of charge?
Yes.
Q4. On which airlines can Face Express be used?
Available on Japan Airlines Co., Ltd. and All Nippon Airways Co., Ltd.,
Delta Air Lines, Inc., Korean Air Lines Co., Ltd.
Q5. How is face recognition data recorded and stored?
TIAT is responsible for recording and storing the data, and erases it within
24 hours.
Q6. Will my personal information be used by any third parties?
Personal information from our customers is used solely for the purpose ofproviding and operating Face Express and is not given to anyone other thanyour airline.
Q7. Can I delete my registered personal information?
It can be deleted any time after it has been registered. Please advise thecontact point(1) below to that effect.
However, once deleted, you will not be able to use Face Express.
Q8. Where can I make inquiries are lodge a complaint?
For inquiries or complaints, please contact the following. (24 hours a day,365 days a year)(1) International Information Counter (Staffed)(2) Haneda Airport Terminal Information (Telephone)Tel: 03-5757-8111(3) Haneda Airport Terminal Website (Inquiry Form)
URL: https://tokyo-haneda.com/en/contact/index.html（Updated on September 1st, 2023)

Terms & Conditions
For Use of Face Express
This document sets forth the terms and conditions governing the use of Face
Express (hereinafter referred to as "The Service") which confirms passenger identities
and boarding pass validity for departure procedures (including access to airlinelounges) provided to airline users by Tokyo International Air Terminal Corporation(hereinafter referred to as "The Company").

Article 1. Agreement to the Terms and Conditions
1. In utilizing The Service, users (hereinafter referred to as "Users")
must agree to these terms and conditions and the utilization of Users'
personal information as set forth herein (refer to Article 4 below).
2. Users under the age of 13 years of age must have a statutory agent(parent or guardian) agree to the terms and conditions on theirbehalf.
Article 2. Description of The Service
The Service uses facial recognition in verifying User identities andboarding passes with User Data acquired in advance by theCompany (defined below in Article 4-2) when an airline participant in
The Service as shown in Appendix 1 operating the flight that theUser is scheduled to board (hereinafter referred to as the "Carrier")
carries out the boarding procedures using the User's passport andboarding pass information for identity and boarding pass verification.
This eliminates the need for the User to present their passport andboarding pass during subsequent procedures to successful facialrecognition.
Article 3. Terms & Conditions For Use of The Service
1. The User may utilize The Service only when holding a valid boarding
pass for a flight operated by a Carrier which is a designatedparticipant in The Service at automatic check-in kiosks (including
Face Express registration kiosks, bag drops, gates to passenger
screening checkpoints, automatic boarding gates and other devices
compatible with The Service (please refer to Appendix 2 for gatesthat are equipped with automatic boarding gates). However, TheService may not be used in any of the following circumstances:(1) The passenger is an infant;(2) The assistance of a third party is required to operate The Service
terminals and to pass through a gate;(3) The User's data has already been registered for a different flight ona single business day at Haneda Airport;(4) The passenger is not in possession of a valid IC passport;(5) Facial recognition is not possible because the individual is wearing
a mask, sunglasses or other accessory;(6) The Carrier does not meet the criteria for use of procedures at theairport;(7) Any other circumstance where use of The Service is deemed
unsuitable by the Company or the Carrier.

When utilizing The Service, the User shall not commit or appear
likely to commit any of the following acts:(1) Acts that violate the law, public order and standards of decency;(2) Acts that infringe upon the property rights, intellectual property
rights, reputation, right of privacy, or any other legal or contractual
rights or interests of the Company, the Carrier, other Users or thirdparties;(3) Act that infringe upon or interfere with the operation of The Serviceor its utilization by other Users;(4) Any other act deemed inappropriate by the Company or the Carrier.
3. The User understands and agrees that The Service may not function
normally under the following circumstances:(1) The User is less than 135cm in height;(2) The User is more than 191cm in height;(3) The User is less than 13 years of age;(4) Where any other circumstance exists that may hinder the functionof The Service.
Article 4. Handling of Personal Information by The Service
1. In utilizing The Service, the User shall complete the data registration
procedures on The Service equipment.
2. In operating The Service, the Company shall process the following
personal information (hereinafter referred to as "User Data"):
Furthermore, the Company shall delete User Data within 24 hours.
(1) Personal information on boarding passes (name, departure point,destination, flight number, etc.);(2) Personal information on passports (name, data of birth, sex,nationality, passport number, country of issue, photograph);(3) Personal information (facial image) scanned by the facialrecognition system (cameras) in The Service;(4) Identification information and boarding pass verification
information as shown above and all other information necessary forproviding and operating The Service.
3. The Company shall utilize User Data only to the extent necessary forachieving the following purposes and shall not utilize it for any otherpurpose:(1) To provide and operate The Service (identification and boarding
pass verification services in the course of boarding procedures);(2) To comply with any other laws and regulations.
4. The Company shall acquire User Data from the Carrier for thepurpose of providing and operating The Service ① after said User
Data has been acquired from the User or ② with the consent of theUser.
5. The Company shall provide User Data to the Carrier for the purposeof providing and operating The Service with the consent of the User.
Should the User be under 13 years of age, the consent of a statutory
agent (parent or guardian) must be given for that User Data to beprovided to this and the preceding Paragraph.
6. The Company shall comply with the Act on the Protection of Personal
Information and all other relevant, laws, regulations and guidelines,etc. and shall take organizational, personnel and physical safety
management measures as well as technical safety measures toensure the safe management of User Data.
2.

Article 5. Interruption or Changes To the Provision of The Service
The Company may suspend or discontinue The Service without priornotice to the User for any of the following reasons:(1) For repair or maintenance of essential equipment, systems etc. toThe Service;(2) If providing The Service is not possible due to natural disaster orother force majeure;(3) If providing The Service is not possible due to laws, regulations ormeasures based on said laws and regulations;(4) If the Company deems it necessary to suspend or discontinue TheService for any other reason.
2. The Company may change all or part of the contents of The Service
without prior notice to the User.
3. The Company shall not be liable for any damages incurred by theUser due to suspension, etc. of The Service or changes in its contentof The Service as a result of the preceding two paragraphs.
Article 6. Non Warranty
The Company does not warrant, expressly or implicitly, that The
Service will enable the timely and appropriate verification of theUser's identification and boarding pass, or that The Service is freefrom any other factual or legal defects (including defects, errors orbugs related to safety, reliability. accuracy, completeness,
effectiveness or fitness for a particular purpose, or infringement ofthird party rights).
Article 7. Immunity
1. The Company shall not be liable under any circumstances for any
damages arising out of or in connection with the failure to board ascheduled flight or any other special damages (including foreseeabledamages), lost profits, indirect damages, incidental damages,
consequential damages or punitive damages, regardless of the causeof claim, including, but not limited to, default, legal liability, unjustenrichment, tort or otherwise. However, this excludes cases wherethe Company is intentionally or grossly negligent.
2. Regardless of the cause of claim, such as default, legal liability,
unjust enrichment, tort, etc., the total amount of damages owed by
the Company to the User shall be limited to 1,000 yen per use of The
Service. However, this excludes cases where the Company isintentionally or grossly negligent.
Article 8. Modifications to the Terms and Conditions
The Company reserves the right to modify these terms andconditions as it deems necessary. After modification, these terms andconditions shall be posted at the appropriate location on the website
operated by the Company and shall become effective with seven days.
Article 9. Governing Law and Jurisdiction
1. These terms and conditions shall be written in Japanese and shall begoverned by and construed in accordance with the laws of Japan.
2. Any dispute between the User and the Company arising out of or inconnection with The Service shall be subject to the exclusive
jurisdiction of the Tokyo District Court or the Tokyo Summary Court
as the court of first instance, depending on the amount of the suit.
1.

Article 10. Contact for Inquiries
Any questions or concerns about these Terms of Use, The Service, or thehandling of User Data, should be directed to the following contact
point. Please note that depending on the nature of the inquiry orconsultation, it may take some time to respond.
Contact for inquiries: (24 hours a day, 365 days a year)
1. Haneda Airport Terminal Information (Telephone)Tel: 03-5757-8111
2. Haneda Airport Terminal Website (Inquiry Form)
URL: https://tokyo-haneda.com/en/contact/index.html
https://tokyo-haneda.com/en/contact/index.htm
3. International Information Counter (Staffed)
EndIn effect from 1st Nov. 2021

Appendix 1. Carriers Participating in The Service
・ Japan Airlines
・ All Nippon Airways
・ Delta Air Lines・ Korean Air

Appendix 2. Service Compatible Boarding Gates

Terminal 2
Terminal 3

Compatible Boarding Gates (Gate Nos.)
67, 67A & B, 68 to 73 and Bus Gates 700 to702
105, 106A & B, 107A & B, 108A & B, 109 to114, 140 to 149 and Bus Gates 131-137