2022
SUSTAINABILITYUPDATE

Photo Credit: Aroosh Lele, Avaya

2022 Corporate Responsibility Report

CONTENTS
A Message from Our CEO

3

About Avaya

4

People5

Environment

6Communities

7

Customers

8

Suppliers

8

Sustainability Metrics Table

9

Safe Harbor Statement

13This report contains information related to Avaya’s sustainability activities for fiscal year (FY) 2022 (October 1, 2021 – September 30, 2022). Data presented with different dates is clearly indicated.
Due to the company’s restructuring, which resulted in Avaya becoming a private company in May 2023, we are publishing a Sustainability Update for FY2022 rather than a full report. We expect to publish a fullsustainability report for FY2023, in 2024.
For Avaya’s sustainability materiality assessment, please see the 2021 Corporate Responsibility Report, pages 8-9. And for ongoing updates, please refer to our website at: www.avaya.com/en/about-avaya/
corporate-responsibility/
This report was published in September 2023.
Cover photo provided by Aroosh Lele of Pune, India. Page 6 photo provided by Srikanth Chikkala of Hyderabad, India. Both photos were part of Avaya’s Capture the Beauty Earth Day contest which focused on
our natural areas and the importance of restoration, preservation, and conservation.
© 2023 Avaya LLC. All Rights Reserved.

2

A Message from Our CEO

Dear Reader,

I joined Avaya in August 2022 to help unlock the power of its extraordinary set of assets: its iconic
brand, massive global base of innovative customers, an expanding partner ecosystem, large-scalecommunications deployments with the world’s largest companies and government agencies,
and an outstanding global team. Building on this tremendous foundation, we have embarked on
an ambitious business model transformation as we focus on customer experience as our North
Star, establishing a competitive product strategy for our cloud-delivered solutions and services,and optimizing operations to better serve the Avaya ecosystem. We are well-positioned for
growing future success.
Avaya has worked through significant changes over the past year and a half as we began theongoing transformation of our business and successfully completed our financial restructuring.
The third leg of this stool has been reinvigorating our culture – and fostering a Destination Place
to Work.
I think of Avaya as a citizen of the world, and we want to be a company that mirrors what iswonderful about the world – particularly its diversity and multiculturalism. As a citizen, we
respect the human rights of people and the diversity of cultures that make up our employees,
customers, partners, suppliers, and communities. We must also respect the environment and becommitted to leaving the world a better place than it is today.

In an environment that emphasizes Diversity, Equity, Inclusion, and Belonging (DEI&B), we
become more empathetic, which enables deeper understanding of each other’s feelings andcircumstances and often leads to more innovative thinking and improved outcomes. This shapes
not only a better workplace, but a better world. And it’s why, as Avaya works on transformation
across our business, we are focusing our efforts in the following five areas in our journey as a
Destination Place to Work:

PeopleRespect for our people means supporting their growth and development. After all, withoutthem, we wouldn’t be here. To support our people, we launched a new leadership training
program and a revamped global employee recognition program. I also took on the executive
sponsor role for Avaya United, an organization led by representatives from our Employee
Resource Groups — Avaya United Communities — that advances the company’s DEI&B strategy.

© 2023 Avaya LLC. All Rights Reserved.

2022 Corporate Responsibility Report

Environment

Climate change poses risks to the planet and to society, and we want to be part of the solution.
That’s why we set science-based emission reduction targets which were recently validated by the
Science Based Targets initiative.

Communities

Giving back to our local communities has always been central to Avaya and I’m happy to find new
ways to further our activities. This year, we launched a new volunteer time off policy as part of ourannual Month of Giving initiative, to provide additional support to employees who want to give backto their communities.

Customers

We want to nurture our customer relationships by continually enhancing trust. We launched the Avaya
Trust Center to improve transparency about the policies, practices, and technologies that help ourcustomers ensure the security, compliance, and privacy of their data across Avaya products and services.

Suppliers

We are committed to responsible procurement all along our value chain. We are actively working
on supply chain strategies that will strengthen its resilience and promote supplier diversity. And
although we are now a privately held company that is no longer bound by SEC regulations, we
continue to conduct robust due diligence. Our annual Conflict Minerals Report describes how
these efforts align to the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals
from Conflict-Affected and High-Risk Areas.

Becoming a destination place to work is a journey. We can never feel that we’ve arrived, because
there is always room to improve.

We believe in the old adage that what gets measured, gets managed. So one way we plan to improve is
to start thinking about key metrics and setting some targets that will result in positive impact.
I am confident that Avaya will continue to grow, evolve and create seamless experiences that nurture
meaningful relationships.

Alan Masarek

Avaya President & CEO

3

About Avaya

2022 Corporate Responsibility ReportAwardsAbout Avaya

Avaya is a global leader in communications products, solutions, and services for businessesof all sizes, delivering technology predominantly through software and services. Businesses
are built by the experiences they provide, and every day, millions of those experiences aredelivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of theirmost important ambitions and challenges, giving them the freedom to engage their customers
and employees in ways that deliver the greatest business benefits.
Avaya contact center and communications solutions power immersive, personalized, andunforgettable customer experiences that drive business momentum. With the freedom tochoose their journey, there’s no limit to the experiences Avaya customers can create. Learn
more at www.avaya.com.

Avaya has streamlined our operations, simplified our portfolio, and restructured our debt.
Our enhanced financial flexibility supports ongoing investment in customer-focused, industryleading innovation. Upon completion of debt restructuring on May 1, 2023, Avaya emerged as a
private company.

6M

Avaya supports six million contact
center seats

Avaya teams up with 8,000+ channel
partners and agents globally

19/19

8K

The top 19 global commercial andsavings banks rely on Avaya

8,000 healthcare organizations
around the world rely on Avaya

10/10

10/10

The world’s top 10 airlines
rely on Avaya© 2023 Avaya LLC. All Rights Reserved.

8K

The world’s top 10 automotive
companies rely on Avaya

4

People2022 Corporate Responsibility Report

PeopleHuman capital—that is, the collective knowledge, attributes, skills, experience, and health of our workforce is our most important resource and Avaya is committed to fostering, cultivating, and preserving aculture of diversity, equity, inclusion, and belonging (DEIB). By fostering a human-centric, accountable, and sustainable workplace, we want to ensure that every Avayan feels they belong and can succeed at
Avaya, where differences among Avayans are recognized, valued, celebrated, and seen as an asset. Fostering a diverse and inclusive workforce benefits our people and our company.

Avaya United Communities

Our Avaya United Communities (Employee Resource Groups (ERGs)) offer employees space,resources, support, and education to reach a specific goal. ERGs provide a platform to curate future
leaders and engage in discussions as well as afford visibility to leadership.
Avaya’s ERGs have an operating structure and cadence that leverage our own technology to connect,
collaborate, build, and share. We’ve created a safe environment for our members to learn and growtogether through meaningful dialogue, inspired by our very own member stories andin-community recognition. These company-sponsored groups provide the global Avaya team with anopportunity to share open dialogue around issues, promote a culture of diversity, equity, inclusion,and belonging, and provide new business and audience insights into our diverse customer base.

We recognize that to be more effective in driving an inclusive workplace we need our communities
to be visibly valued by the entire organization, to have active leadership engagement, to be moredeeply and visibly aligned with business objectives, and to garner the participation and allyshipof majority group members, to enable wider-reaching and interconnected impact. To start on ajourney of allyship and growth, WIN@A spearheaded an initiative during Women’s History Month2023 called “The Three A’s of Inclusivity.” The campaign launch video was designed to provide a
simple introduction to moving allyship from theory into practice for everyone.
In February 2023, we launched Avaya United, the official shared voice for Avaya’s Diversity,
Equity, Inclusion and Belonging (DEI&B) initiatives. Avaya United, a global DEI&B committee
provides a broader platform to represent both the identities of our existing communities and theintersectionality between them. Led by our CEO Alan Masarek, it serves as a thought leadership
hub where community leads can come together to spearhead collective action, set and support
DEI&B objectives, track progress against our commitments and create an environment where
people and innovation can thrive.

© 2023 Avaya LLC. All Rights Reserved.

Growth & Evolutionof our Avaya United
Communities

Executive Sponsorship

300 Members

Celebrating 12
cultural days,
weeks & monthsof recognition
annually

Support to victims
of natural disasters
worldwide

Global Funding

22 Countries
Successes

Sponsorship ofcompany wide
virtual events

Strategic Alignment

ALL Business Units
Guest Speakers
Professional
development
eventsWinning Avaya
Hackathon

5

Environment

2022 Corporate Responsibility Report

Environment

Avaya is committed to environmental sustainability, doing our part to combat climate change,
identifying opportunities to reduce the environmental impact of our activities, solutions andservices and facilitating the return and end-of-life management of electrical and electronicequipment, batteries, and packaging.

Climate Change

Avaya’s greenhouse gas (GHG) emissions are a byproduct of everyday business operations suchas heating, cooling, and powering our facilities, fleet operations, business travel, employee
commuting, and transportation and distribution of our products. As a commitment totransparency and authentication, Avaya reports our carbon footprint annually to CDP.

Remaining steadfast in our commitment to help combat climate change, Avaya’s near-termscience-based emission reduction targets were validated by the Science Based Targets
initiaitve (SBTi) in August 2023. SBTi determined that Avaya’s Scope 1 and 2 target ambition is inline with a 1.5°C temperature trajectory.

Avaya joins over 3,400 companies worldwide who are leading the way to a low carbon future
by working with SBTi to set emission reduction targets grounded in climate science. SBTi,a collaboration between CDP, the United Nations Global Compact, World Resources Institute (WRI)
and the World Wide Fund for Nature (WWF), defines and promotes best practice in science-basedtarget setting and independently assesses companies’ targets.
We will begin reporting against these targets in our next report.

Avaya commits to reduce absolute Scope 1
and Scope 2 GHG emissions 50% by FY2030
from a FY2020 base year. Avaya commits to
reduce scope 3 GHG emissions from use ofsold products 55% per million USD grossprofit within the same timeframe.

© 2023 Avaya LLC. All Rights Reserved.

Photo Credit: Srikanth Chikkala, Avaya

6

Communities

2022 Corporate Responsibility Report

Communities

We kick off each fiscal year with our annual Month of Giving (MOG), a spirited campaign thatbrings together Avaya employees from around the globe, suppliers, and partners who donate
their time, money, and energy to make a difference in our communities.

Since 2015, we have logged thousands of volunteer hours and raised over $1.3 million to support
various charities worldwide. Over the years, we have worked to clean up our environment,
protect animals, feed the hungry, support our veterans, women, marginalized populations, local
communities, improve schools and playgrounds for children, and fund important medical careand research.

We have donated more than $525,000 to our partner, Save the Children to help fund constructionof classrooms, offices, and other infrastructure (bathrooms), support book banks and summer
learning programs in Mozambique, Uganda, Afghanistan, Vietnam, and New Mexico.

The focus of our 8th annual MOG campaign was on volunteerism and to promote community
impact and drive employee engagement, we launched our Volunteer Time Off (VTO) Policy, giving
all non-represented employees globally eight hours of paid time off to volunteer at any approved
nonprofit organization during Avaya business operating hours.

Annual Month of Giving Social Impact
1,000+
VolunteerHours© 2023 Avaya LLC. All Rights Reserved.

1,600+
Items
Donated$53,600
Donated to
Non-profits

We continue our corporate social responsibility (CSR) efforts in India, focusing on community
development that supports poor, deprived, and marginalized populations. We pursue CSR
Programs primarily in areas that fall within the economic vicinity of the company’s operations toenable close supervision, provide opportunities for employee engagement, and ensure maximum
development impact. Avaya India focuses on:● Enhancing the quality of education● Utilizing Avaya’s technology to improve access to health and education● Building skills and employment● Providing humanitarian relief

For more information and the full list of funded projects, view the Board-Approved CSR Projects.

7Customers

Suppliers

2022 Corporate Responsibility Report

Customers

Our customers value being able to adopt advanced functionality without business disruption,and our streamlined product roadmap and rollout of more than 150 new product features andenhancements since January 2023 deliver that value.

Along with innovation value, we also want to improve our customer relationships by building
trust. We launched the Avaya Trust Center in September 2022 to improve transparency about thepolicies, practices, and technologies that help our customers ensure the security, compliance, andprivacy of their data across Avaya products and services.

Our Commitments to Customers:
Security

To meet business-critical mandates with communications that are
secure, compliant, and accredited by major regulatory bodies.

ComplianceTo ensure the security of our assets and of the data we handle on customers’
behalf by complying with laws, regulations, policies, and customer commitments.

Privacy

To safeguard privacy through processes and policies that protect
customer data.

© 2023 Avaya LLC. All Rights Reserved.

Suppliers

Avaya’s products, like most electronics, contain tantalum, tin, tungsten, and gold. These minerals,
known as 3TG, are sometimes known as “conflict minerals” because of concerns about their mining
and sale contributing to armed conflict and human rights abuses in the Democratic Republic of theCongo (DRC) and nine neighboring countries.
Although we do not procure minerals directly from mines or the smelters or refiners (SORs)
that process them, we are committed to upholding and respecting human rights for all
people, including those who work in the earliest parts of our supply chain. Our goal is to work
collaboratively with suppliers to source minerals consistent with our values around human rights,
business ethics, labor, health and safety practices, and environmental responsibility.

We collaborate with our suppliers to conduct due diligence for responsible mineral sourcing. We
use the Responsible Minerals Initiative (RMI) Conflict Minerals Reporting Template (CMRT) to survey
suppliers, review SORs they report, and request that suppliers work through their supply chains toshift sourcing to SORs conformant with RMI’s Responsible Minerals Assurance Process (RMAP). Ourfull commitment is captured in our Responsible Minerals Policy.
As a privately held company, we are no longer required to prepare or submit a conflict minerals
report to the U.S. Securities and Exchange Commission. However, we continue to do so as a bestpractice. Our annual Conflict Minerals Report describes how our due diligence activities align to
the OECD Due Diligence Guidance for Responsible Supply Chains of Minerals from Conflict-Affected
and High-Risk Areas.

8Sustainability Metrics Table

Sustainability Metrics Table
EconomyRevenue (million USD)

Number of employees

Number of contractors

Real estate square feet (million)
Environment1
EnergyEnergy consumption (MWh)DieselNatural gas

Grid-Connected Electricity
Gasoline

Energy intensity

FY2019FY2020

FY2021

FY2022

Reference Indices

7,888

8,266

8,063

7,094

GRI 102-8

2,887
6,522
2,400

CY201992,078

1,622

3,300

66,942
20,214

2,873
6,412
2,104

FY202092,8191381

17,04457,081

17,313

2,973
7,023
1,486

FY2021
68,615565

11,731

46,466
9,853

2,490
6,156
1,328

FY202278,35999

14,058

32.3

23.1

31.5

MWh/thousand square ft.

38.4

44.1

46.2

59.0

Reduction of energy consumption from previous year (MWh)20,919

11.2
-

8.5

12,484

GRI 102-8
GRI 102-7

Reference Indices

GRI 302-1,

TC-SI-130a.1

50,204

31.9

11.7

GRI 201-2

13,998MWh/million USD revenue
MWh/employee1.

2022 Corporate Responsibility Report

GRI 302-3

11.0-

GRI 302-4

Environmental metrics were historically tracked and reported on a calendar year basis. The 2021 reporting period has been adjusted to fiscal year (October 1 – September 30) to align with Avaya’s financial reporting. Reporting
year 2020 has also been adjusted from calendar year to fiscal year to allow for a year-on-year comparison and all future data will be reported on a fiscal year basis. In addition, where use data was not available, estimates
were made in accordance with industry standards and best practice.

© 2023 Avaya LLC. All Rights Reserved.

9

Sustainability Metrics Table

Emissions2022 Corporate Responsibility Report

CY2019FY2020

FY2021

FY2022

Scope 2 emissions: location-based

31,45629,48323,05023,033

Scope 3 emissions

816,626

840,995

837,060

472,488

Scope 1 emissions

Scope 2 emissions: market-based2

Total greenhouse gas (GHG) emissions (mtCO2e) 3
GHG emissions intensity (Scope 1 & 2)

5,300

33,685855,6114,516

30,803876,314

2,543

25,949865,552

3,633

GRI 305-1

24,731

GRI 305-2

500,852

mtCO2e/million USD revenue

12.7

12.3

9.6

11.4

mtCO2e/thousand square ft

15.3

16.8

19.2

21.4

mtCO2e/million USD revenue

2.2

1.5

0.1

0.1

mtCO2e/employee

4.7

GHG emissions intensity (Scope 3, business travel)
mtCO2e/employee

Reduction of GHG from previous year (mtCO2e)0.8

12,620

4.3

0.5

3.5

0.03

10,762

0.05

GRI 303-3,
TC-SI-130a.2

23.94

GRI 306-2

FY2022

Waste5

CY2019FY2020

FY2021

FY2022

130.6

100

42.3

23.22

134.2

Waste recycled (mt)

Hazardous waste
E-wasteBatteries

Non-Hazardous waste

130.6

99.8

3.4

12.6

7

2.

FY2020, FY2021 and FY2022 market-based totals use a mix of location-based and residual mix(where available) emission factors and do not include any supplier-specific emission factors.

3.

Total greenhouse gas (GHG) emissions include Scope 1 + Scope 2: market-based + Scope 3 emissions.

4.

A more consistent and reliable approach was identified to estimate water withdrawal for sites where water use
data is unavailable. The new approach uses an industry intensity factor derived from EPA and EIA. Therefore,
all years reported (calendar years 2018-2019 and fiscal years 2020-2021) have been recalculated using thisnew approach.

© 2023 Avaya LLC. All Rights Reserved.

112.6

0

0.2

46.8

42.3

23.22 6

4.5

0.72

0

GRI 305-4

74.74

FY2021
63.1

GRI 305-4

GRI 305-5

FY2020141

GRI 305-5

364,700

CY2019164

GRI 305-3

4.0

Water4

Water withdrawal (ml)GRI 305-205.

Waste data was incorrectly reported as metric tons when the actual data was in pounds. All waste data has
been converted from pounds to metric tons for calendar years 2018-2019 and fiscal years 2020-2021.
All future waste data will be reported as metric tons.

6.

Bangalore e-waste data has been excluded as accurate data was not available.

7.

Non-hazardous waste refers to plastic, wood, glass, metal, and misc.

10

Sustainability Metrics Table

Labor Practices and Decent Work
Diversity and Equal Opportunity

Employees in leadership positions (director or above)

Gender2022 Corporate Responsibility Report

FY201981%

79%

Under 30 years old

0%

19%

30-50 years old

Over 50 years old

Minority groups (U.S.)
Minority8

Non-minority

Employees in non-leadership positions (all positions below director)
GenderAge

FY2021

FY2022

21%

78%

21.8%

76%

0%

0%

0%

24%

41%

36%

31%

31%

18%

19%

18.7%

19%

59%
82%

64%
81%

69%
81%

69%
81%

77%

78%

77%

78%

Under 30 years old

6%

6%

5%

5%

23%

30-50 years old

Over 50 years old

Minority groups (U.S.)
Minority9

Non-minority

Percentage of total employees covered by collective bargaining agreements
Percentage of employees that leave Avaya per year (voluntary)

22%

23%

22%

54%

52%

52%

51%

26%

27%

28%

27%

4%

4%

4%

3.8%

GRI 102-41

8%

11.2%

GRI 401-1

41%
74%

8%

8.

Minority group data is unavailable for 4% of employees in leadership positions in the U.S. in FY17 and FY18.

9.

Minority group data is unavailable for 5% and 4% of employees in non-leadership positions in the U.S. in FY17 and FY18, respectively.

© 2023 Avaya LLC. All Rights Reserved.

GRI 405-1,

TC-SI-330a.3

MaleFemaleGRI 405-1,

TC-SI-330a.3

MaleFemaleAge

FY2020

Reference Indices

41%
73%

6%

43%
72%

44%
73%

11

Sustainability Metrics Table

Occupational Health and Safety

Case rates (rate per 100 employees in the U.S.)
Total case rate

Lost workday case rate

Injuries by typeSlip/trip/fall2022 Corporate Responsibility Report

FY2019FY2020

FY2021

FY2022

0.14

0.14

0

0.23

0.14

50%

50%

0%

0%

Ergonomic

25%

Struck by an object

Motor vehicle accidents
Lifting

Reach/pull

Other

Society

Local Communities

Total CSR spend in India (million INR)10

0.14

0

0.11

0%

35%

0%

0%

0%

0%

0%

25%

0%

50%

25%

25%

0%

17%

0%

0%

FY2019
30.8

0%

0%

FY2020

23.8

0%

0%

FY2021

18.1

GRI 403-9
GRI 403-9

0%
0%

0%

FY2022

14.7

Reference Indices
GRI 413-1

10. India Fiscal Year is April 1 – March 31© 2023 Avaya LLC. All Rights Reserved.

12

Safe Harbor Statement

2022 Corporate Responsibility Report

Safe Harbor Statement

This report contains certain “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995 (the “PSLRA”). Generally, words suchas “anticipate,” “estimate,” “expect,” “could,” “intend,” “believe,” “plan,” “target,” “forecast” and similar expressions or the negative thereof are intended to identify
forward-looking statements. Such forward-looking statements reflect management’s current expectations, strategic objectives, business prospects, anticipatedeconomic performance and financial condition and other similar matters. Forward-looking statements are inherently uncertain and subject to a variety ofassumptions, risks and uncertainties that could cause actual results to differ materially from those anticipated or expected by the management of the Company.
These statements are not guarantees of future performance and actual events or results may differ significantly from these statements. Actual events or
results are subject to significant known and unknown risks, uncertainties and other factors, many of which are beyond the Company’s control. It should
be understood that it is not possible to predict or identify all such factors. Given these risks, investors and analysts should not place undue reliance on
forward-looking statements. Forward-looking statements speak only as of the date of the document in which they are made. The Company disclaims
any obligation or undertaking to provide any updates or revisions to any forward-looking statement as a result of new information, future events orotherwise, except as required by law. These statements constitute the Company’s cautionary statements under the PSLRA.

About Avaya

Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations
trust Avaya to provide innovative solutions for some of their most important a​ mbitions and ​challenges,​​giving them the freedom toengage their customers and employees in ways that deliver the greatest business benefits.  

Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences thatdrive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create.
Learn more at www.avaya.com.
© 2023 Avaya LLC. All Rights Reserved.

13

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09/23 • MIS15820EN-06