CSRREPORT2013

CSR RepoRt 2013
SoHGo SecurITY ServIceS co., lTd.

Securities Code: 2331

OVERVIEWOur Sustainability
The ALSOK Group provides safety and security, a key piece of social infrastructure that is indispensable to our daily lives and the development of
the economy.
1

ALSOK ANSHINKYOSHITSU
Safety classes held at elementary schools to raise awarenessregarding crime prevention andsaving people

1

10

P.

2

Bank Transfer Scam
Prevention
Efforts geared toward stoppingbank transfer scams

7

2

12

P.

3

Crime Prevention
Activities for Local
Communities
Crime prevention patrols toprotect the safety of local
communities

26

P.

4

Robust Service Lineup
for an Aging Society
A robust lineup of nursing careservices for senior citizens
offered through ALSOK CARE
Co., Ltd.

9

P.

8

The ALSOK Group conducts a broad range of businesses geared toward protecting the safety and security ofsociety. At the same time, all of the Group’s employees that play an active part in various social settings are fully
aware of their responsibility as members of society, and are thus engaging in corporate social responsibility (CSR)
activities targeting the resolution of social issues.

5Services Matched toa Diverse Range ofLifestyles
Various products and services
matched to a diverse range oflifestyles

8

P.

6

Promote Work-Life
BalanceEnhanced lineup of systems
that help employees balance
their work with child rearing

6
19

P.

7

Human Resource
Development
Training for new employees,
training by division, training forspecific employee ranks, andtraining for managers

3
18

P.

4
8

5

Introduction of FuelEfficient Vehicles
Active introduction of fuelefficient vehicles into our fleet

20

P.

ALSOK CSR Report 2013

1

OVERVIEWOur Corporate Philosophy
The ALSOK Group is protecting the safety and security of society
with a spirit of gratitude and a samurai spirit.
SOHGO SECURITY SERVICES CO., LTD. (ALSOK), was established in July 1965. An innovator in the Japanese security services
industry, the Company was the first to earn the Tokyo Metropolitan
Public Safety Commission’s security business certification. The
Company listed on the First Section of the Tokyo Stock Exchange
in October 2002 (securities code: 2331), subsequently adopting
the corporate brand name “ALSOK” in 2003. Since then, ALSOK
has continued to drive the industry as its leading company.
Since its founding, ALSOK has developed its operations in the
security services industry based on its management philosophy
centered on a spirit of gratitude and a tough yet fair, kind samurai
spirit. Amidst social changes such as the declining birthrate, aging

MANAGEMENT PHILOSOPHY

population, and perceptional shifts that followed the Great East
Japan Earthquake, the security services industry, responsible forprotecting the safety and security of society, has come to play anever more important role in today’s diversified society.
In this environment, together with nearly 28,000 employees, the
ALSOK Group is working to fulfill its mission of maintaining thesafety and security of society by providing “security services of thefirst rank,” as defined in its management policies. ALSOK will continue to improve the quality of its security services in response tochanging social needs and help maintain safety and security, which
are indispensable elements of our daily lives, throughout society.

Society /Communities

Shareholders
and Investors

Clients

Employees

Our business operations are based on a management philosophy exemplified
by a spirit of gratitude1 and a samurai spirit2. Our mission is to help maintainsafety throughout society, an indispensable element of our lives, as well as tomake constant improvements to become the industry’s leading company.
1. Human beings in society agree to live and let others live. The spirit of gratitude is a humble feeling of thankfulness to all the people andthings around ourselves.
2. The samurai spirit embodies a strong and honorable concept of discipline, purpose, and the will to succeed and develop.

MANAGEMENT POLICIES

2

1 Fundamental Spirit

3 Basic Strategy

Under any conditions, we work hard to abide by our core principles as exemplified in a samurai spirit based on toughness, fairness, and generosity, and in a spirit of gratitude. We are also
committed to developing the human resources needed to provide
reliable services.

While we devote ourselves to security services, we also seek tooffer diversified services to meet contemporary demands to theextent made possible by our cumulative expertise in the area of
security operations.

2 Priority

4 Contributing to Society

Our top priority is to provide security services of the first rank, as
reflected in profits, while meeting shareholder expectations andenhancing the welfare of our employees.

In the spirit of service, we adhere to all government security policies and seek to make positive contributions to society.

ALSOK CSR Report 2013

CONTENTS
1
2
4
06
08

OVERVIEW Our Sustainability
OVERVIEW Our Corporate Philosophy
OVERVIEW Our Business
MESSAGE FROM MANAGEMENTSPECIAL FEATURE 1
Social Contributions through Our Main Business —HOME ALSOK—

10

SPECIAL FEATURE 2
Contributions to the Safety and Security of Local Communities—ALSOK ANSHIN KYOSHITSU—

12

SPECIAL FEATURE 3
CSR Activities Conducted by the Entire Group—Contribution to Bank Transfer Scam Prevention—

13

14

18
20
22
24
26

SPECIAL FEATURE 4
Responsibility as a Company Supporting Safety—Promotion of Business Continuity Plans—
ORGANIZATIONAL GOVERNANCE• CSR Management• Corporate Governance
HUMAN RIGHTS / LABOR PRACTICESTHE ENVIRONMENTFAIR OPERATING PRACTICESCONSUMER ISSUESCOMMUNITY INVOLVEMENT AND DEVELOPMENTCSR INFORMATION DISCLOSuRE

ALSOK’s security services business protects the safety and security of society, and is therefore closely linked
to corporate social responsibility (CSR). The Company has thus decided to construct its annual report, which
explains the Company’s economic value, and its CSR report, which describes its social and environmental
initiatives, in a manner that enables both of these reports to supplement each other as a set. We believe thiswill allow us to better illustrate the link between our growth strategies for our security services business and
our CSR activities, thus providing a more comprehensive view of the Company’s corporate value.
Annual Report 2013 will focus on describing what ALSOK has accomplished byoffering products and services offered inits security services business that contribute to the resolution of various social
issues, as well as the economic value ofthese accomplishments.

ANNUALREPORT
2013

AnnuAl RepoRt 2013
Fiscal year ended March 31, 2013

SOHGO SECURITY SERVICES CO., LTD.

Securities Code: 2331

Characteristics of CSR Report 2013
CSR Report 2013 is the Company’s third CSR report. In a similar manner to CSR Report
2012, we endeavored to make a report in which the reader could clearly picture theemployees that drive our CSR activities. The special feature (pages 8–13) takes a close
look at four principal activities that the ALSOK Group conducts as a protector of thesafety and security of society, seeking to explain the value and meaning of the Group’s
existence from a social perspective. Reports on the Company’s CSR activities are once
again based on the seven core subjects of the ISO 26000 international standard. Moredetailed information regarding the initiatives implemented by specific branches andGroup companies will continue to be posted on the Company’s website (Japanese only).

CSR Report 2013 focuses on the CSR
activities ALSOK conducts as a good corporate citizen with the goal of explaining
the social and environmental value of theCompany. This report contains a special
feature detailing ALSOK’s initiatives as acompany that protects the safety andsecurity of society, with a particular emphasis placed on those implemented during
the fiscal year ended March 31, 2013.

CSR

REPORT2013

CSR RepoRt 2013
SOHGO SECURITY SERVICES CO., LTD.

Securities Code: 2331

Reporting Period: April 1, 2012, to March 31, 2013 (includes some activities fromoutside the reporting period)
Scope:The Company, its 58 consolidated subsidiaries, and its 9 affiliates
accounted for under the equity method (In cases where the scope
differs, it will be redefined accordingly.)
Publication Date: October 2013
Cautionary Statement Regarding Forecasts and Projections
Statements in this CSR report include forecasts and projections based on the management policies and business plans of SOHGO SECURITY SERVICES CO., LTD., and of
the ALSOK Group. These forecasts and projections are made in consideration of theinformation available when this report was prepared. Accordingly, subsequent changes
in the operating environment could influence actual performance.

ALSOK CSR Report 2013

3

OVERVIEW

Our Business

PRINCIPAL BuSINESSES• SECuRITY SERvICES• Electronic Security Services
ALSOK’s nationwide network of 37 Guard Centers remotely monitors clients’ office buildings, residences, and other premises
through security equipment installed by the Company. Should adisturbance, such as an intrusion, fire, or other emergency alert, bedetected, the Guard Centers will respond appropriately; if necessary, security guards can be on the scene in less than 25 minutes
from the detection of the disturbance.

• Stationed Security Services
Security guards stationed at office buildings, commercial facilities,
hotels, and various other client facilities administer access control
by monitoring or checking the identity of each person who enters
or exits designated client facilities, and also conduct patrols to
detect irregularities. Further, our disaster prevention centers and• TOTAL BuILDING MANAGEMENT SERvICES ANDDISASTER PREvENTION SERvICES
We provide operational and management support for buildings
and condominiums including facility inspection, call center services, and renovation construction. In addition, we offer a range ofdisaster prevention support services, such as fire extinguishingequipment inspection and sales of residential fire alarms.

• OTHER SERvICES
We provide a wide range of products and services that exceed theboundaries of our conventional security services. These include information security services and the ALSOK DENPO telegram service.
Net Sales by Services

Net Sales by Client Industry(As of March 31, 2013)(As of March 31, 2013)

central management centers conduct monitoring activities.

Net Sales• Transportation Security Services
We provide the Total ATM Management System for use by banks
and convenience stores, the Cash Deposit Machine On-line
System in which we manage the daily sales revenues of business,and our Cash Transport System service that provides safe transportation of cash, marketable securities, and other valuables.

* Previously included under Other Services, Total Building Management Services and Disaster
Prevention Services will be disclosed as a separate segment from the fiscal year ended
March 31, 2012, onward.

¥315.5billion

SECuRITY SERvICESELECTRONIC SECURITY SERVICES 46.6%
STATIONED SECURITY SERVICES
23.4%
TRANSPORTATION SECURITY SERVICES
16.1%

TOTAL BuILDING MANAGEMENTSERvICES AND DISASTER
PREvENTION SERvICESOTHER SERvICESFINANCIAL INSTITuTIONS
25.8%
BuSINESS CORPORATIONS 61.6%
GOvERNMENT OFFICES /JAPAN POST
8.9%
INDIvIDuALS
3.7%

12.9%
1.0%

ALSOK’S STRENGTH
With its Electronic Security Services, which account for approximately 50% of total net sales, and its Stationed Security Services
and Transportation Security Services, ALSOK provides a comprehensive lineup of products and services that contributes to safety
and security. Moreover, we possess a nationwide network of offices
and operating bases, and we have established unshakable trust
among banks and other financial institutions, which account for
approximately 30% of total net sales, and have currently been
entrusted with the management of an impressive nearly 50,000
ATMs located throughout Japan.
Further, the Electronic Security Services business operates abusiness model in which clients from the previous fiscal year generally continue their contracts, thus allowing it to continue to grow.
Presently, 422,676 corporate customer facilities (up 4.0% year onyear) and 208,301 residential households (up 19.7% year on year)
are connected to ALSOK’s Guard Centers through telecommunications lines, proving the stable growth potential of this business.

4

ALSOK CSR Report 2013

Number of Electronic Security Services Contracts
Number of contracts
700,000

630,977

525,000

350,000

175,000

0
FY

06

07

08

09

10

11

12

13

ALSOK HISTORYFounded in 1965, ALSOK started its operations with the goal ofprotecting the safety and security of post-war Japan. Since then,we have continued to grow and progress as we expanded our business. Today, Japanese society is undergoing rapid changes, suchas the declining birthrate and aging population. ALSOK is committed to responding to the social demand created by these changes
to provide society with various forms of safety and security.

Electronic Security Services for
Residential Households

2000
Launch of the HOME ALSOK
BrandFounding

Osaka Expo

• July 1965: Founding of ALSOK (Paid-in
capital: ¥25.0 million / Employees:40)• July 1965: Launches stationed security service for a department store• February 1966: Begins providing
Transportation Security Services• September 1967: Develops andlaunches Electronic Security Services
for corporate clients• March 1970: Provides security services
for the Osaka Expo
• February 1972: Provides security services for the Winter Olympic Games in
Sapporo1970

1965
Ceremony commemorating assemblyof security force for the Osaka Expo

Listing on the Tokyo Stock
Exchange• October 1997: Develops and launches
the Cash Deposit Machine On-line
System• October 2002: Lists on the First Sectionof the Tokyo Stock Exchange

Receipt of First Security
Business Certification• November 1982: Launches the“Cosmo System,” providing comprehensive operational support for
financial institution cash corners• March 1983: Receives the first
security business certification issued
by theTokyo Metropolitan Public
Safety Commission

CORPORATE INFORMATION
Corporate Name
Head Office
Established
CapitalNet Sales
Fiscal Year-End
Employees
Business
Operations

SOHGO SECURITY SERVICES CO.,LTD.
1-6-6 Motoakasaka, Minato-ku,
Tokyo 107-8511, Japan
July 16, 1965
¥18,675,011,600¥315,564,000,000(Fiscal Year Ended March 31, 2013)
March 31(Consolidated) 28,054(Non-consolidated) 12,602
Head office / 11 Headquarters
66 Branches / 37 Offices / 238 Sales Offices• September 2007: Receives Asahi
Corporate Citizen Award for the ALSOKANSHIN KYOSHITSU program• November 2010: Launches ALSOKSILVER PACK service, consolidatinghome security features for the elderly• October 2012: Launches new HOMEALSOK brand of services for individual users that exceeds the boundaries of traditional home security
services to provide a complete safety
and security package for homes andindividuals

1990

1980

Training of first batch of employees

2013• April 1988: Develops and launches the
TAKURUS home security system

President Aoyama explaining the
HOME ALSOK brandTokyo Stock Exchange(As of March 31, 2013)

Operating Profit /Operating Profit Margin

Net Sales

Millions of yen / %Millions of yen

315,564

12,00011,790 8.0

240,000

9,000

6.0

160,000

6,000

80,0003,000

320,000

0
FY

09

10

11

12

13

0
FY

4.0

3.7

2.0

09

10

11

12

13

0

Operating Profit
Operating Profit Margin

ALSOK CSR Report 2013

5

MESSAGE FROM MANAGEMENTALSOK feels a strong sense of commitment toward its mission of protecting
the safety and security of society. This commitment fuels our drive to fulfill our
responsibility toward society through our security services.

Chairman andChief Executive Officer (CEO)President andChief Operating Officer (COO)

The Leading Company in the Security
Services Industry

whole through its business activities. Statistically, safety and secu-

ALSOK was founded in 1965. Since then, with the growth of themately 120,000 burglaries each year, the majority of which involve

domestic economy, we have continued to evolve and expand ourresidences. Meanwhile, due to the low birthrate and the trend

business in step as a security company that protects the safety

toward nuclear families, the living conditions for senior citizens,and security of Japan. Today, in the 48th year since our founding,women, and children have changed considerably, a fact which may

we have grown into a corporate group with annual net sales thatsometimes lead to unexpected and dire results, such as theseexceeded ¥300 billion and, as Japan’s leading security services

people becoming victims of crimes, accidents, or contracting seri-

provider, are supplying a key piece of social infrastructure that is

ous illnesses in times when their family is not around to assist.

indispensable to our daily lives.

Accordingly, in our security services business, we have seen a riserity in Japan have been improving. Nevertheless, there are approxi-

Our mainstay Electronic Security Services segment protects

in the amount of people seeking safety and security in their daily life.

the lives, assets, and safety of approximately 420,000 corporate

Therefore, we have seen a marked shift from the traditional empha-

clients and 200,000 individual user households, and oursis on protecting residences and families toward a new focus that

Transportation Security Services segment manages almost

places importance on ensuring that safety and security services are

50,000 ATMs nationwide. Meanwhile, our Stationed Security

suited to the lifestyles of each household and individual.

Services segment is spreading our security services to every cor-

To cater to such demand, we launched a new brand, HOME

ner of society through its various undertakings, including protect-

ALSOK, in October 2012. This brand took an evolutionary step

ing the safety of numerous large scale commercial facilities, mostforward from the home security services we have provided previ-

notably TOKYO SKYTREE TOWN . Moreover, as the industry’s

ously, and we plan to roll out separate products and services tai-leading company, we play an important role in the management oflored to meet the various needs of individuals. We believe it is our

the All Japan Security Service Association (AJSSA) as officers.

mission to resolve the issues faced by each individual customer®

and are thus developing a comprehensive lineup of services toSocial Contributions through Our Main Businessprotect the safety and security of the various lifestyles associated

The Company believes the best way for it to practice CSR is bywith specific regions, age groups, family types, and health condi-

helping resolve the issues faced by customers and society as ations (pages 8–9).

6

ALSOK CSR Report 2013

In addition, our new subsidiary, ALSOK CARE Co., Ltd., wasimmediately assembled, and bolstering inter-Group coordination.

founded in October 2012 to resolve the problems of an aging

In addition, the Group is actively working to strengthen employees’society. The establishment of this subsidiary marked our entry into

ability to take appropriate initial actions in response to disasters.

the business of providing nursing care services for senior citizens.

At the same time, we recognize that all companies also must be

We will promote this business as a means of resolving the issues

able to continue operations in the event of a large-scale natural

faced by customers in this field by taking advantage of the unique

disaster. Based on this recognition, we are leveraging our exper-

know-how we have cultivated while providing security services.

tise as a security company and our experience with the Great East
Japan Earthquake to aid companies in this endeavor. We provide

Contributions to the Safety and Security ofLocal Communities

BCP SOLUTION SERVICES that help clients ensure business con-

We realize that, as a security services company responsible forthat companies should consider when formulating such plans. In

protecting the safety and security of local communities, we can-these ways, we will continue working through our business to fulfill

not survive without the surrounding communities. We thus believe

our responsibility as a company that supports security.

tinuity and also hold BCP seminars that explain important points

it is of the utmost importance that we actively work to resolve thevarious issues faced by these communities.

To Our Stakeholders

Aiming to ensure children’s safety, we have been holding ALSOK

Since its founding, ALSOK has developed its operations in the

ANSHIN KYOSHITSU classes for crime prevention since 2004 atsecurity services industry based on its management philosophy

elementary schools throughout Japan, and more than 920,000

centered on a spirit of gratitude and a tough yet fair, kind samurai

children have participated in these classes over the nine years

spirit. The nature of security services changes with the times, andsince. We contribute to the safety and security of society by hold-securing and managing information assets has become an essen-

ing ALSOK ANSHIN KYOSHITSU classes that effectively foster

tial part of the ALSOK Group’s business operations. We aim toawareness regarding crime prevention among children while simul-

continue living up to the expectations of our customers and stake-taneously sharing crime prevention know-how with educators andholders, and we are fully aware of the fact that establishing func-

parents. In the year under review, we newly introduced the themestional information management systems is one of the responsibilities

of saving people and the importance of life into the curriculum totoward society we must fulfill in our security services business. For

further contribute to society.

this reason, we have acquired certification under ISO 27001, theAlso, in recent years, bank transfer scams have become a seri-international standard for information security management sys-

ous social problem. The Group is forming a united front toward

tems. Further, in 2013, we acquired PrivacyMark® accreditation.

eliminating such heinous crimes, and we are offering the police

In 2015, we will celebrate the 50th anniversary of our founding.

our full cooperation in this crusade. ALSOK employees through-It goes without saying that we would not be able to celebrate thisout Japan are working to prevent people from falling victim to

momentous event without the support of our various stakehold-such scams, and some employees have actually helped stopped

ers. Going forward, we hope to continue growing while always

crimes in progress.

maintaining our spirit of gratitude toward our stakeholders together
with the righteous samurai spirit expected of a security company.

Responsibility as a Company Supporting Safety

Through this report, it is our goal to foster a deeper understand-Business continuity plans (BCPs) have been garnering a great deal

ing of the ALSOK Group among a broad range of stakeholders. At

of attention since the Great East Japan Earthquake. As thethe same time, we will work to deepen our own understanding ofCompany is responsible for supporting the safety and security ofsociety so that we may continue to grow together with society. We

society, we feel that establishing a functional BCP in preparation

look forward to the continued support and encouragement of all

for the possibility of a large-scale natural disaster is an important

our stakeholders.

element of our CSR activities. Accordingly, we formulated the policies of quickly placing a Disaster Countermeasures Office, ensuring the security force necessary for disaster response can be

ALSOK CSR Report 20137

SpEcIAl FEATuRE

Social Contributions
through Our Main
Business—HOME ALSOK—ALSOK has launched its new
brand, HOME ALSOK, which
provides higher levels of security andconvenience while responding to the

F

TUR
EA

1

E

Comprehensive Lineup of Services Designed toEnsure Safety and Security in the Home—
HOME ALSOKThe HOME ALSOK brand is based on the concept of responding to a wide
range of customer needs related, for example, to the declining birthrate, aging
population, and the depopulation of rural regions. It is ALSOK’s mission to help
individuals to resolve the issues they face, and we must therefore respond to
an exceptionally diverse range of issues. Customers’ expectations of service
differ greatly based on their lifestyle, with examples of different lifestyles including nuclear families, senior citizens living alone, and people living in duplexes.
To respond to customers’ various security needs dependent on region,
family structure, age, or health conditions, ALSOK combines its strengths in
the area of data, services, quality, and alliances in order to provide a diverse
lineup of products and services.

Products and Services Matched to a Diverse
Range of Lifestyles
The newly launched HOME ALSOK brand for individual users provides arange of products and services for various lifestyles. One mainstay offering is
HOME ALSOK PREMIUM, a new advanced home security system developed
in response to public demand that features Internet-based remote control
and image monitoring capabilities coupled with mobile linkage. In addition,
we offer HOME ALSOK POCKET, a convenient application for mobile phonesthat provides useful information ranging from everyday topics to disaster
information. Another offering is the HOME ALSOK RUSUTAKU SERVICE,
which provides patrolling of houses and premises that are not regularly occupied as well as mail collection and clean up services. Further, we provide the
HOME ALSOK LADY’S SUPPORT service to protect women from stalking
and offer security support.

8

ALSOK CSR Report 2013social issues faced by Japan, such as
those arising from the aging populationand the increase in two-income
households.

VOICEHOME ALSOK Services that Combine Convenience with
Safety and Security

In addition to conventional home security services, the HOME ALSOK brand provides one-stop service forsecurity that is optimally matched to the various lifestyles of households and individuals. This should be astrong point of our new brand. These services go beyond simply protecting homes to offer services thatcombine convenience with safety and security based on the concept of protecting customers’ lifestyles.
We have received much praise from customers using these services, who often state that they canleave home or stay overnight with greater ease, or that they feel secure knowing they are being watchedover. I hope to further spread usage of HOME ALSOK brand services in order to provide safe, secure, andconvenient lifestyles to as many people as possible.

Chizuko Kaneda
Manager
Planning Section, HOME ALSOK
Department
SOHGO SECURITY SERVICES
CO., LTD.

Robust Service Lineup for an Aging Society
In addition to home security services, the ALSOK Group is providing various
lifestyle support services to individual customers. In response to changes infamily structures and the rapid aging of the population, in 2010, we beganoffering a service package that consolidates home security functions to protect senior citizens, and we are exerting continuous effort to improve quality.
In October 2012, we established ALSOK CARE Co., Ltd., in light of the diversifying needs of customers. Currently, the company possesses five bases inTokyo and Chiba Prefecture, which provide in-home nursing care services tosenior citizens. Within the framework of the HOME ALSOK brand, we will
provide high-value-added life support services and utilize the management
resources and infrastructure that we have cultivated while providing security
services to develop businesses geared toward senior citizens. Through these
efforts, we aim to provide multifaceted responses to customer needs.

VOICE

Multifaceted Services utilizing Security Services Expertise

Nationwide aging has been advancing, and the number of people over 75 in Japan is projected to be 1.4
times higher in 2025 than it was in 2012. Today, there are approximately 2.9 million people working while
caring for elderly family members. As society moves toward an age balance that leans heavily toward theelderly side of the spectrum, a number of issues will need to be addressed. These include problems withmedical and social welfare systems, the limitations of nursing family members, the expenses associatedwith providing care under the nursing insurance program, and the rising medical expenses related tosenior citizens. Accordingly, there is a strong need to bolster in-home nursing care services.
To address these issues, the ALSOK Group established a new company: ALSOK CARE Co.,Ltd. This
company is charged with the task of providing multifaceted responses to customer needs by leveraging
the expertise know-how cultivated while providing security services business to provide value-added life
support services that represent an evolutionary step forward from traditional nursing care services.

Yasuto Saka
President and Representative
Director
ALSOK CARE Co., Ltd.

ALSOK CSR Report 20139

SpEcIAl FEATuRE

Contributions to the
Safety and Security ofLocal Communities

The rise in crimes
targeting elementary
school and other students has
become a social issue that must be—ALSOK ANSHIN KYOSHITSU—
F

EA

TUR

2

addressed to ensure children’s safety.
Aiming to fulfill our responsibility as a goodE

corporate citizen, the ALSOK Group dispatches its security professionals
throughout Japan to conduct the
ALSOK ANSHIN KYOSHITSu
program.

Background for the ALSOK ANSHINKYOSHITSu Program
Based on our core management philosophy of practicing a spirit of gratitude,
we conduct the ALSOK ANSHIN KYOSHITSU program to contribute to thesecurity of society. With the increase in crimes targeting elementary school
students, children’s safety has become a considerable social issue. ALSOK
believes it is our mission to address this issue as a security company.
Accordingly, we began holding ALSOK ANSHIN KYOSHITSU classes, ourunique brand of crime prevention classes for elementary school students, in
October 2004.
We give an opportunity for children to become aware of methods of protecting themselves while simultaneously transmitting crime prevention knowhow to educators and parents. The curriculum includes a hands-on CPR
lesson and an AED demonstration, which help children learn about the importance of life, realize that even they can make contributions, and summon thecourage to act on their own accord when needed.

(Above) Class for first and second
grades about safely commuting to andfrom school(Right) Thank you letter received fromchildren that participated in ALSOKANSHIN KYOSHITSU classes

Nine-Year History of the ALSOK ANSHINKYOSHITSu Program
The ALSOK ANSHIN KYOSHITSU program has entered its ninth year. Over theyears, we held a total of 30,543 classes through this program for 926,647 elementary school students. These classes have received high praise from educators and parents. We provide classes for students at both public and private
elementary schools free of charge, and conduct these classes on individualclass basis to help foster crime prevention awareness among all participants.
We have developed a progressive program with separate curriculums fordifferent grades. The curriculum for first and second graders prepares toavoid dangers when commuting to and from school. Third and fourth graders
are taught what to consider and how to deal with possibly problematic phone
calls when left home alone. Fifth and sixth graders are inspired to think about
the potential dangers areas within their town and discuss about how one
should act to remain safe in certain situations.

10

ALSOK CSR Report 2013

Participation in ALSOK ANSHIN KYOSHITSU
Number of contracts
200,000

Total of more than

175,445920,000

159,613150,000

participants

131,106
99,226

100,000

91,17996,431
84,602 83,987

50,000

5,058
0
FY

05

06

07

08

09 10

11

12

13

VOICE1

We asked for opinions on ALSOK’s attempts to further contribute to society.

Introduction of New Curriculum Items in Year under Review

CPR demonstration by security professional

2

In addition to previously conducted crime prevention classes, we introduced new items into the ALSOK ANSHIN KYOSHITSU curriculum. For
fifth and sixth grade elementary school students, we introduced a newprogram based on the theme of “what it takes to save a life.” This program
is conducted by practicing how to make emergency calls, observing AED
usage demonstrations and conducting hands-on CPR lessons to educate
students on the significance of helping people and the importance of life.
When teaching these classes, we often find ourselves learning fromthe students. At all the schools I have been to, the children have always
listened to my lectures intently, displaying a clear passion toward learning. In the future, I hope to help a wider range of people, from kindergarteners to the elderly, while continuing my interactions with elementary
school students.

Manager, General Affairs Division
ALSOK Saitama Minami Branch

Proud In-House Instructors that Conduct High-Quality Classes

We have always been committed to ensuring high levels of quality in our ALSOK ANSHIN KYOSHITSU
classes. This commitment has won us the praise of elementary schools and parents throughout Japan, andwe receive a significant quantity of requests to conduct classes each year. However, instructors capable ofconducting such high-quality classes cannot be raised overnight. To cultivate instructors of this caliber, wehave created an internal credential system known as the ANSHIN KYOSHITSU Master Certification System.
We have also worked to develop a corporate culture that helps ALSOK ANSHIN KYOSHITSU representatives
at all operating bases, those individuals that have obtained the highest level of certification known as Master
III, pass their know-how onto other employees. Being an instructor and also carrying out the tasks that represent my main job is no easy task. Regardless, the smiles of children are something I do not usually encounter
during my routine work, and the responsibility I feel toward my mission of protecting their precious smiles
gives me the strength to continue. Conducting ALSOK ANSHINKYOSHITSU classes requires strong communication skills to provide
explanations that are easy for children to understand, and these classes
thus serve as an opportunity for employees to hone these skills. Our inhouse instructors have come to possess the temperament and skills necBadges for each certification level of theessary to function as both security professionals and as educators, and I ANSHIN KYOSHITSU Master Certification
Systemfeel that these instructors are an invaluable asset to the Company.

3

Eri Kitamura

Takuro Seto
PR Section (I), PR Department
SOHGO SECURITY SERVICES
CO., LTD.

High Expectations for ALSOK’s unique and Timely Classes

The environment surrounding children changes with each coming day, and it is becoming more and morecommon for children to become the victim of crimes or accidents. Currently, elementary schools in
Saitama City, Saitama Prefecture, are teaching a disaster response curriculum that focuses on saving
oneself for grades one through four and on working together for grades five and six. I thus feel that classes
conducted by private security companies such as ALSOK have great significance.
ALSOK takes care to design classes that let children learn by actually moving and experiencing things
hands-on. I was quite impressed with this element of ALSOK ANSHIN KYOSHITSU classes and watching
the children enthusiastically take part in the classes was also quite memorable. It is my hope that ALSOK
will continue to conduct these classes throughout Japan.

Seigo Harada
TeacherTajima Elementary School
Saitama City, Saitama Prefecture

As one facet of its CSR activities, ALSOK launched a new series of lectures for senior citizens inwhich instructors are dispatched to hold classes on crime prevention and emergency lifesaving.

Class for senior citizens

ALSOK CSR Report 201311

SpEcIAl FEATuRECSR Activities
Conducted by the
Entire Group—Contribution to Bank Transfer
Scam Prevention—
F

E

ATUR

3

In light of the sharp rise in banktransfer scams targeting seniorcitizens, the ALSOK Group, acting as

Ea protector of safety and security, isadvancing various activities with theaim of stopping such crimes.
Employee responsible for electronic
security services on a bank transfer
scam prevention patrol

Ongoing Rise in Bank Transfer Scams
In 2012, the total number of bank transfer scams confirmed
throughout Japan was 6,348, 115 higher than in 2011, andthe total amount swindled was ¥16,041.1 million, which was¥3,322.1 million higher than in the previous year. This represents how serious the issue has become for Japanese society.
Senior citizens over the age of 60 account for approximately
84% of the victims of bank transfer scams. Moreover, thetypes of these scams and the tactics used are becoming evermore diverse and heinous. In addition to the commonly usedploy of impersonating family members, there has been a rapid
rise in scams in which the perpetrator provides deceitful ATM
instructions and convinces victims to transfer money into theiraccount under the pretense that they are conducting procedures related to pensions or tax refunds.

Proactive Cooperation as a Security Company in the Fight Against Bank Transfer Scams
In light of this situation, the ALSOK Group, acting as a protector of safety and security, is advancing various activities withthe aim of stopping such crimes.
The Group’s ATM disturbance response services, transportation security services, and permanent and temporary stationed security services, place us in close vicinity to ATMs,
which are the primary location where bank transfer scams
occur. Taking advantage of this unique position, we are actively
cooperating with the Metropolitan Police Department in its
fight against bank transfer scams.
Security staff and all other ALSOK employees are working

to raise awareness with the aim of stopping bank transfer
scams. In addition, they endeavor to prevent such scams byconducting patrols and paying attention to people using ATMs.
As a result of these Groupwide efforts, we successfully prevented 13 bank transfer scams in the year under review. In thismanner, we were able to make a modest contribution to thefight against bank transfer scams.
Further, these efforts have been highly evaluated, and wehave received several letters of appreciation from police
departments and other organizations nationwide.

ALSOK Hamamatsu Branch

Hiroshima Sohgo Security Services

ALSOK Narita Branch

Hamamatsu Branch introduced a security robot
into ACT CITY Hamamatsu, in Hamamatsu City,
Shizuoka Prefecture, on a trial basis to provide
improved security coupled with a new form ofentertainment during July 2012. Its duties included vocally promoting caution against bank transfer
scams in front of ATMs,
and it thereby played an
important role in preventing bank transfer scams.

In February 2013, two employees from Hiroshima
Sohgo Security Services Co., Ltd., in the process of providing management services for bankATMs, spotted a senior citizen using an ATM
while talking on a mobile phone. By speaking
with this individual, they were able to prevent abank transfer scam. For their contribution in preventing this crime, the two employees received aletter of appreciation fromthe Asakita Branch of
the Hiroshima Prefectural
Police, and were featured
in a local newspaper.

Narita Branch participates in the K2 Committee(K2 is derived from the Ks at the beginning of keisatsu (police) and keibigaisha (security company))organized by the Narita Police Department. The
branch’s main efforts as part of this committee
involve having employees responsible for electronic security services visit convenience storeswith police officers
and work to preventbank transfer scams.

12

ALSOK CSR Report 2013

SpEcIAl FEATuRE

Responsibility as a
Company Supporting
SafetyBCPs have been garnering a great
deal of attention since the Great East

—Promotion of BusinessContinuity Plans—
F

EA

TUR

4

Japan Earthquake. As a leading security
company that protects safety and security,E

we have established our own BCP and arealso providing customers with the BCP
know-how accumulated through ourown experience.
Disaster Countermeasures Office training

BCP Initiatives Conducted as a Company Supporting Safety
Due to its nature as a company responsible for supporting thesafety of society, ALSOK naturally places emphasis on risk
management. In particular, we see addressing the possibility oflarge-scale natural disasters, a matter covered in the scope of
BCPs, as a top priority, and have thus instituted a number of
precautionary measures. In our BCP, we have evaluated thepossible impacts of disasters on our Electronic Security
Services, Transportation Security Services, and Stationed
Security Services segments to rank these segments in order of
response priority, and have developed concrete guidelines forthe securing of management resources. In addition, we haveestablished the ALSOK Group Disaster Response Policy, which
is designed to ensure that quick and accurate countermeasures are taken on a Companywide basis when a disasteroccurs. The policy calls for bolstered inter-Group coordinationand has defined methods for ensuring employee safety in theevent of a large-scale natural disaster. In addition, they include
provisions for the quick establishment of a Disaster
Countermeasures Office and the immediate assembly of the
security force necessary for responding to the disaster. The
policy also details procedures for contacting and coordinatingwith national and local government organizations and other relevant authorities as well as for processing local and otherrequests for support in the form of people or materials. Further,
the policy describes systems for stockpiling necessary equipment and materials. The Company also regularly conducts
training and drills necessary for implementing disaster countermeasures, thereby helping strengthen employees’ ability tomake appropriate initial responses to disasters, and is constantly working to develop countermeasures that will provehighly effective in the event of a large-scale natural disaster.

Company fueling station
installed in preparation forpossible fuel shortages
resulting from disasters

Satellite phone training to help
ensure communication is maintainedin the event of a disaster

BCP Seminars
In September 2012, we held our second BCP Seminar at ALSOK’s head office. At this seminar,
we described what companies should consider when formulating a BCP and explained security
support provided by ALSOK following the Great East Japan Earthquake. The Company aims tofurther develop its BCP-related services. This seminar is an opportunity to establish an understanding of customers’ BCP needs, and helps lay foundations for responding to these needs.
Participants included 32 representatives from 25 different companies, who actively voiced
opinions and posed questions on topics including immediately introducible risk management
measures and how to establish a supply chain encompassing BCP. The event thus demonstrated the high level of interest in BCPs.

Second BCP Seminar

ALSOK CSR Report 201313

ORGANIzATIONAl GOVERNANcE

CSR Management
To the Company, corporate social responsibility (CSR) entails remaining ever mindful of the
expectations of customers and society at large and exercising its management philosophy
based on always acting with a spirit of gratitude and a tough yet fair, kind samurai spirit.

Fundamental Spirit and CSR Policy

Strengthening the CSR Promotion Framework

Protecting the Safety and Security of Society
Since its founding in July 1965, the Company has continued todevelop its security services business in accordance with its fundamental spirit defined by the two principles set out in its management philosophy: a spirit of gratitude and a samurai spirit.
These two principles of our fundamental spirit embody ourstrong sense of commitment toward protecting the safety andsecurity of society. We believe that CSR entails faithfully exercising this fundamental spirit and contributing to the resolutionof the issues faced by customers and society through ourbusiness activities.

Enhancing Information Disclosure through Our Website
In April 2011, the Company established the CSR Promotion
Office. This office is responsible for all areas of the Group’s CSR
activities and undertakes such tasks as managing the implementation of CSR activities and communicating CSR-related
information to stakeholders.
For the sake of better stakeholder accountability, we
renewed our CSR website in 2012 to enhance the disclosureof information.
Going forward, we will continue to organize information on
our CSR activities in accordance with ISO 26000 as we plan
our CSR reports and website and undertake other endeavors
to further promote CSR.

Structure of CSR Ideals
Clearly Identifying Activities Based on the Management
Philosophy
Based on the management philosophy, ALSOK has established the management policies and the code of conduct aswell as a number of regulations and internal rules. Further, theCompany has outlined issues to address in these activities,
giving a clear structure to the CSR ideals.
The management policies set out the principle of how the
ALSOK Group should engage with its other stakeholders. The
code of conduct defines how all members of the Company,
including employees and executive officers, should act in their
daily business activities. The Company has also establishedvarious regulations and internal rules related to specific issues.
Based on these guidelines, we are incorporating CSR activities into all areas of our business operations.

CSR Promotion Activities
Holding of Internal CSR Lectures
The CSR Promotion Office leads efforts to inculcate CSR
throughout the Company. These initiatives included distributing
an in-house quarterly magazine, the ALSOK CSR Newsletter,and the CSR Activities Guide.
We also conduct a yearly lecture utilizing our CSR report thatis incorporated into training for newly promoted managers. In theyear under review, a total of 386 people attended such lectures.
As a result, our annual questionnaires continue to show year-onyear rises in the understanding of CSR among employees.
Targeting all employees, including those of Group companies,
our dedicated department, the CSR Promotion Office, will continue leading CSR education efforts.

Management Philosophy

Management
Policies
Code of Conduct
Internal Regulations
and Rules

14

ALSOK CSR Report 2013

CSR lecture at training for newly promoted managers

CSR Activities
The Company compiles reports on its CSR activities based on
ISO 26000, an international standard for social responsibility,and employs a format based on the core subjects of this standard. In the year under review, which was the third year forwhich we have published a CSR report, we collected a great

ISO 26000 Core Subjects

deal of information with regard to CSR activities from various
ALSOK Group companies. We therefore decided to divide
activity reporting between the CSR report and the Company’s
website in the year under review.

ALSOK’s CSR Activities
ALSOK CSR Issues

Pages

Results of Major Initiatives

CSR Management• Enhanced information disclosure through our website• Continued publishing the ALSOK CSR Newsletter to inform employees
about CSR activities• Continued publishing the CSR Activities Guide for use in CSR training• Continued holding seminars aimed at spreading CSR awareness as a partof training for newly promoted managers (attended by 386 participants).

p.14–15

Corporate Governance• Appointed a CEO and a COO in April 2011
• Designated the five outside directors and corporate auditors as
independent officers• Expanded the scope of availability of the ALSOK Hotline to Group
companies• Conducted Groupwide compliance initiatives

p.16–17

Human Rights /Labor Practices

Building a Comfortable
Workplace Environment• Implemented the Employee Skill Improvement Program• Held nine dialogues in which employees could discuss matters directly withthe president• Continued conducting employee surveys• Expanded the scope of availability of the ALSOK Support Line mental
health helpdesk to Group companies

p.18–19

The Environment

Consideration for the
Global Environment• Reduced electricity usage by 10.2% from the fiscal year ended March 31,
2011• Reduced fleet fuel usage by 8.0% from the fiscal year ended March 31,
2011• Converted 92% of security vehicle standby positions to facility standby• Introduced electronic paystubs and bonus notices in April 2013

p.20–21

Fair Operating
Practices

Providing Trustworthy
Security Services• Tested understanding of the Act on Specified Commercial Transactions at
47 Head Office divisions, 65 branches, and 61 Group companies (tested a
total of 2,428 employees)• Conducted periodic training program on the Antimonopoly Act and the
Subcontract Act• Strengthened measures to address the issue of antisocial groups• Acquired PrivacyMark® accreditation in July 2013

p.22–23

Consumer Issues

Improving Security Service
Quality and Customer
Satisfaction• Held the 3rd annual Sohgo Security Alliance Quality Improvement
Tournament• Held the 13th annual judo tournament and 12th kendo tournament• Promoted traffic safety management• Strengthened efforts to improve customer satisfaction (see website)

p.24–25

Community
Involvement andDevelopment

Contributing to Local
Communities• Donated 86 specialized vehicles to social welfare organizations on a
cumulative basis• Strengthened disaster and crime prevention activities for local communities• Supported healthy development of children through sports• Provided scholarships totaling ¥15.8 million to 44 university students
through the Jun Murai Memorial Foundation

p.26–27

Organizational
Governance

ALSOK CSR Report 201315

ORGANIzATIONAl GOVERNANcE

Corporate Governance
Aiming to facilitate the exercising of its management philosophy, the Company has
developed a structure for corporate governance and a framework to address the various
management risks, and at the same time endeavors to ensure the impartiality andtransparency of management.

ALSOK’s Corporate Governance
Basic Corporate Governance Policy
The ALSOK Group advocates “contribution to public welfare”
as one of its management guidelines, and focuses its efforts
on ensuring public safety, an indispensable part of human existence. Meanwhile, to continue to be a corporate group that istrusted by all stakeholders, we strive to reinforce Groupwide
corporate governance with measures that separate managerial execution and oversight functions, allow swifter decision
making, establish and encourage strong corporate ethics, andprovide transparency in business management. Going forward, we will target the development of organizational systems
that ensure even more effective governance.
Corporate Governance System
The Company’s Board of Directors consists of seven directors,
two of which are outside directors. ALSOK also employs thecorporate auditor system and has established the Board of
Corporate Auditors consisting of four corporate auditors, threeof which are outside corporate auditors. Due to the above, theCompany believes that the corporate auditors are able to conduct effective audits and that the governance controls for
management are functioning properly.
The Board of Directors meets, in principle, once a month,and is responsible for making decisions regarding importantmanagement issues and overseeing operational execution. The
Management Committee, which is headed by the chairman
and representative director, meets, in principle, twice a month.
This committee is responsible for deciding what issues are to
be presented to the Board of Directors and discussing business
policies based on decisions made by the Board of Directors.
The Board of Corporate Auditors meets, in principle, oncea month. There is one corporate auditor who attends meetingsof the Management Committee, monitoring it to ensure theappropriateness of managerial execution.
ALSOK strives to clarify the division of roles in management
oversight and business execution as well as expedite management decision making. To this end, it implemented theexecutive officer system in 2002, an in-house company system in 2010, and also appointed a chief executive officer(CEO) and chief operating officer (COO) on April 1, 2011.
Activities of Independent Officers
The Company’s two outside directors and three outside

16

ALSOK CSR Report 2013

corporate auditors all meet the criteria for being designated as
independent officers as stipulated by the Tokyo Stock
Exchange. Outside directors coordinate with outside corporate auditors and attend meetings of the Board of Directors at
which they monitor management from an independent standpoint. The outside corporate auditors periodically exchange
information with the Inspection Department and the independent auditing corporation employed by the Company, enablingthem to effectively evaluate the appropriateness of Internal
Control Operations.

Internal Control Systems
Ensuring the Appropriateness of Business Activities
Based on the Companies Act and the Financial Instruments
and Exchange Act, the Company has established systems toensure directors perform duties in compliance with all relevantlaws and regulations and the articles of incorporation as well
as systems to ensure the appropriateness of other operations.
Further, we have established the ALSOK Charter, which compiles the basic philosophies we have held since our founding—a spirit of gratitude and a samurai spirit—to serve as a
guideline for all of our corporate activities. Through the establishment of the above-mentioned internal control systems,
ALSOK monitors the appropriateness of its financial reporting
and business activities rigorously.

Dialogues with Stakeholders
Reflecting Stakeholder Opinions in Management
ALSOK places great value on communicating with its various
stakeholders and works to reflect the opinions received throughthis practice in its management practices.
To this end, the Company regularly holds gatherings inwhich employees can discuss matters directly with the president. In addition, it periodically relays feedback from customers
throughout the Company. Further, ALSOK widely communicates information on crime prevention and the latest developments in information security through ALSOK ANSHINKYOSHITSU classes on crime prevention held on an ongoingbasis at elementary schools nationwide, seminars, and lectures. At the same time, these educational initiatives provide
opportunities to listen to opinions directly from members of thecommunity as well as company representatives and risk management officers regarding such security issues.

Compliance

ALSOK Hotline

Focus on Compliance
The Company recognizes the importance of compliance, andconducts its security services operations while observing the
Security Services Act. The Company has a Compliance
Committee, which is headed by the executive officer in chargeof compliance. The committee strives to install an unwaveringawareness of compliance in all executive officers and employees based on the compliance rules formulated in 2002, andperiodically verifies the status of compliance in business andother activities.

Expanding Scope to Group Companies
The ALSOK Hotline was set up in April 2004 to facilitate reporting and consultation regarding harassment and other inappropriate corporate behavior. If directors and employees encounter
legal issues, improper conduct, or unethical behavior, they areable to report such instances using this venue without fear of
detrimental treatment.
Characteristics of the ALSOK Hotline include (1) protection of
the reporter, (2) prevention of detrimental treatment, and (3) theability to report anonymously. These roles form the foundation ofthis internal reporting system. The scope of this hotline is being
expanded to include Group companies, and we are developing
manuals related to the hotline for use by workplace managers.

Groupwide Compliance Initiatives
The ALSOK Group conducts Groupwide compliance initiatives
that are principally based on established common themes. In
accordance with the theme for each respective year, interdivision coordination is pursued to cultivate the development of acompliance-based mindset.
In the year under review, we worked to cultivate and entrenchawareness with regard to six themes, each of which was promoted over a two-month period. The themes were (1) compliance with the Road Traffic Act, (2) property submission oflegally mandated forms and thorough compliance with the
Security Services Act, (3) stringent labor management to prevent excessive work hours and unpaid overtime, (4) compliance with laws and regulations relevant to security service
operations, (5) compliance with laws and regulations relevant tosales, and (6) complete prevention of information leaks throughappropriate use of IT systems.

Risk Management
Establishment of a Risk Management System
The Company places particular importance on risk management, which is the very nature of its business of protecting thesafety and security of society. Accordingly, the Group organized
the Risk Management Committee, and assigned the executive
officer in charge of risk management as its chairperson.
Contained within the Risk Management Committee are risk
assessment divisions based on specific risk categories, whichdevelop measures to prevent risk damages in their respective
areas. In addition, individual risk management assessment
bodies have also been set up at the Head Office and at eachindividual business office to identify and evaluate risks anddevelop measures to prevent the actualization of risks andaddress the damages should such risks be realized.

General Shareholders’ Meeting
Board of Corporate Auditors
3 Outside Auditors
1 Internal Auditor
Total: 4 (Includes two part-time auditors)

Board of Directors’ Meetings (Monthly)
2 Outside Directors
5 Internal Directors
Total: 7
Discussions about Operational
Policies on Business Affairs
Management Committee (Twice monthly)

Chairman and Chief Executive Officer (CEO)Committees
Risk Management Committee
Compliance Committee
Information Asset Management
Committee

Outside Audits by an Independent
Auditing Corporation: Accounting Audits Conducted by
Grant Thornton Taiyo ASG LLC

Internal Audits
President and Chief Operating Officer (COO)

Inspection Department

Head Office, Internal Company Divisional Management
Advisory Contracts with Attorneys in Specialized Fields

Operating Committee of ALSOK Company (twice monthly)
Executive Officers
4 Directors and Executive Officers
19 Executive Officers
Total: 23

Legal Consultation
Legal OfficeInternal Control Operations(As of June 25, 2013)

ALSOK CSR Report 201317

HuMAN RIGHTS / lAbOR pRAcTIcES

Building a Comfortable Workplace
Environment
ALSOK is enhancing its employee
education programs and working tobuild a comfortable workplace environment in order to help all employees
exercise their full potential.

Training for new employees

Characteristics of ALSOK’s Human Resource Systems
Basic Approach to Human Resource Development
At ALSOK, we view personnel as the most important resource
underpinning our business activities. Reflecting this basic
approach, we develop personnel who will enable us to realize
our management philosophy, which calls on us to “aim to be
the best company.” In addition to legal education pursuant to
the Security Services Act, we conduct a wide variety of
employee training to enhance our security services and foster
personnel with appropriate business skills. For example, fromthe new employee level onward, we conduct training by division, including sales, Electronic Security Services, Stationed
Security Services, Transportation Security Services, anddevelopment. Also, we conduct training for specific employee
ranks and for managers.
In all of these training programs, we further understandingof the fundamental spirit that we have adhered to since ourfoundation, including our management philosophy, management policies, and code of conduct. At the same time, wehave established a training system to ensure that we put thisspirit into practice in all aspects of business operations.
Further, training for new employees at Group companies isconducted by the Sohgo Security Alliance Education andTraining Union, which has an office at ALSOK’s Head Office.
Since a television program featured the training we conduct
for new employees, we have received numerous requests fromschools and companies to conduct training on their behalf.
Catering to this demand, we have been training non-ALSOK
employees at ALSOK JUKU (ALSOK Workshops) to improvetheir basic skills as members of society since September 2011.

training. At the same time, we support individuals looking topursue further education on their own accord, and we have
implemented the Employee Skill Improvement Program tohelp facilitate the improvement of employee skills.
Specific measures conducted through this program include
providing support for holding self-development classes, helping develop an environment conducive to reading, coachingeducation representatives at branches, and bolstering theamount of educational materials and digital content madeavailable for employees.
We believe that reading is an important venue for use by
employees pursuing self-development. Based on this belief,
we opened the ALSOK LIBRARY, a Company library located in
ALSOK’s Head Office, in June 2013.

Career Development Programs
Internal Open Application System
Since the fiscal year ended March 31, 2011, ALSOK has been
recruiting personnel for new businesses from its own employeebase. Through these efforts, we are discovering and developing personnel able to work in and form the core of organizations in a wide range of the Company’s business areas—fromstrategic businesses related to M&As, new businesses, andoverseas businesses through to sales and frontline operations.
In addition, we are working to uncover individuals that possess
an entrepreneurial spirit that can fuel quick and decisive action
in new fields where the Company is considering expansion. By
securing such personnel, we hope to advance new businesses through inspiration that is both free and untethered.

Communication with Employees
Employee Skill Improvement Program
The Company provides various opportunities for employees todevelop their skills outside of group trainings and on-the-job

18

ALSOK CSR Report 2013

Holding Dialogues between Employees and Senior Managers
ALSOK periodically provides opportunities for employees andsenior managers to exchange opinions. In the year underreview, we held nine dialogues with the president, which serve
as prime opportunities for facilitating communication by allowing employees to communicate directly with the president.
Moreover, to provide further opportunities for frank exchanges of
opinions between executives andother employees, we held 173
Employee Satisfaction (ES) MeetPresident Aoyama exchanging opinions
ings during the year under review. with employees
Employee Surveys—Gathering Employee Feedback
ALSOK has been annually conducting employee surveys since1999. These surveys investigate matters including the penetration of CSR activities and employee awareness of them. In
addition, we use the findings of these surveys when considering new measures. In the year under review, we realized an
82.5% response rate from employees targeted, and the results
were relayed to employees through the internal newsletter.

ALSOK has a number of female employees that are active inmanagerial positions, including those serving as general managers of branches and sales divisions.

Occupational Safety and Health
Mental Health Care
Helping employees maintain sound mental health is vital tosecurity services operations. To promote good mental health,
the Company has developed the Mental Health Maintenance
Plan in accordance with the guidelines of the Ministry of Health,Labour and Welfare. Also, we respond to employee concerns
flexibly through a helpdesk: the ALSOK Support Line.
Furthermore, we have prepared a manual to help managers
deal with employees suffering from poor mental health. In theyear under review, we expanded the scope of availability of the
ALSOK Support Line to Group companies. We are constantly
working to further enhance this system.

Respect for Human Rights
Work-Life Balance
Enhancing Childcare Leave and Other Systems
ALSOK hopes to allow all employees to have peace of mind as
they strive to balance their work and home life, regardless ofgender. To this extent, we have introduced maternity leave,
childcare leave, and nursing care leave systems, and are bolstering our employee welfare systems in other ways as well. Dueto these efforts, the Company has been certified
by the Tokyo Labor Bureau of the Ministry of
Health, Labour and Welfare as a company having supportive child-raising systems.

Empowerment of Female Employees
Promoting Advancement in Various Fields
By its very nature, the security services industry is generally adifficult field for women to advance in. Nonetheless, ALSOK
empowers its female employees in a variety of fields, including
management as well as sales and technical divisions and evenin actual security services. At the same time, we are enhancing
the systems we provide to support women during various life
events and simultaneously cultivating a workplace environment
in which it is easier for women to continue working. Currently,

The Company respects the human rights of all of its employees, endeavors to develop a workplace environment that does
not discriminate based on gender or age, and works to prevent all forms of harassment.
Further, aiming to help those with disabilities become independent and participate insociety, we have established a
special subsidiary, ALSOKBusiness Support Co., Ltd.,
which provides job opportunities to people with disabilities. Employees of ALSOK Business Support
Rehiring Retired Employees
Previously, employees seeking to be rehired after reaching the
mandatory retirement age were only able to be reemployed at
SOHGO SECURITY SERVICES. However, following the partial
amendment of the Law Concerning Stabilization of Employmentof Older Persons, the Company expanded the scope of its rehiring system in April 2013. We now enable people eager to continue working to be placed at the optimal post among all Group
companies, rather than only at SOHGO SECURITY SERVICES.

TOPICS

Support for Male Employees Looking to Take Part in Child Raising
Using the Company’s childcare leave system, I was able to play a major role in raising my son for approximately six
months. As this was a new experience for me, I felt a little uneasy taking the extended leave. However, I was able toreturn to work after my leave without issue thanks to the cooperation and understanding of my colleagues, something for which I am most grateful. While I knew raising a child would be no easy task, actually taking part in thisadventure made the difficulty painfully clear. Working together with my wife to raise our son strengthened our bondand reminded me of how precious is the time spent with my family. I don’t know how much a father’s involvementin raising his child can influence that child’s development. However, I am ever grateful that I was able to take part in
the development of my child during this crucial period, and I feel that this time spent together was invaluable.

Daisuke Makino (Security Service
Department ALSOK Saitama
Minami Branch)

ALSOK CSR Report 201319

THE ENVIRONMENT

Consideration for the Global
Environment
Global environmental concerns arecommon issues for all humanity.
To this end, the Company is working
to reduce the environmental impact
of its operations and has set
concrete goals.

Energy use and CO2 Emissions
Concerted Group Effort to Reduce Energy Use
An April 2010 revision to the Act on the Rational Use of Energy
classifies the Company as a special company that uses energy
exceeding a specified volume, which is calculated by converting the use of electricity, gas, kerosene, and other energy
sources into kiloliters of crude oil. Consequently, we are
required to reduce energy usage by 1% or more per year versus the level of the fiscal year ended March 31, 2010.
Mindful that we have many offices (facilities) and vehicles forbusiness use throughout Japan, we prepared the Medium-to
Long-Term Environmental Management Plan in the fiscal year
ended March 31, 2010. Based on this plan, the Company ismaking a concerted effort to reduce electricity usage volumes
and the amount of fuel vehicles use.
In addition, we analyze the usage patterns of every bank
ATM we manage throughout Japan in order to determine theoptimal routes for checking these ATMs. Through this process, we are able to replenish and collect cash more efficiently,
but do not allow this quest for efficiency to impede customer
convenience, which remains our top priority. These efforts
allow us to limit the number of unnecessary ATM checks,
effectively reducing fuel usage and CO2 emissions associatedwith the travel involved in these checks.
In the year under review, we cultivated a mindset focusedon electricity conservation among employees, while also converting vehicle standby positions in Electronic Security Services
to facility standby positions and actively introducing fuel-efficient vehicles and motorcycles into our fleet. At the same time,with the aim of reducing vehicle traveling distance, we developed more-efficient routes for use by sales staff on sales visits
and lowered the number of technicians placed on night duty.
As a result, we achieved a 10.2% reduction in electricity
usage in comparison with the fiscal year ended March 31,

20

ALSOK CSR Report 20132011, the year in which we established reduction goals.
However, this still fell below the reductions realized in the fiscal
year ended March 31, 2012, during which our electricity conservation drive was in top gear. Further, we realized an 8.0%
year-on-year reduction in vehicle fuel usage volumes, to 9.5
million kiloliters.

Reduction of Security vehicle Energy use
Change to Facility Standby in Electronic Security Services
In providing Electronic Security Services, security guards
standing by in preparation for dispatch orders in certain areas
wait in vehicles. However,in the fiscal year ended
CO2 Emissions from Vehicle Fuel UsageMarch 31, 2011, we began implementing a three（t-CO ）28,000year plan to shift to facility
26,176 25,668
25,109standby for such positions
23,055to expedite CO2 emissions
21,000reductions.
Our proactive efforts
14,000have established 647 security stations that enableguards to standby in facili7,000
ties at 92% of our bases,
and we have done this while0
also maintaining the same
FY
13
10
11
12
high quality our dispatch services have always boasted.
2

Introduction of Fuel-Efficient Vehicles with Low
Environmental Impact
When replacing vehicles in its fleet, the ALSOK Group is
actively purchasing hybrid-electric vehicles and other fuel-efficient vehicles.

In addition, we continue to promote idling stops and eco-friendly
driving techniques to lower fuelusage and thereby reduce ourenvironmental footprint.

Environmentally friendly, highly mobile
three-wheel scooter

Office Energy Conservation
Office Computer Electricity Conservation Measures
ALSOK is actively working to reduce the amount of energy
consumed in its offices. As an energy conservation measurefor office computers, we have configured all office-use computers to shut off their monitors after five minutes of idleness.
Further, in the year under review, we replaced approximately
1,500 aged computers with new computers boasting superior
levels of energy efficiency. This enabled us to realize a 6%
year-on-year reduction in electricity usage.

Sustainable Resource usage
Reduction of Paper Usage
In July 2010, ALSOK introduced a paperless system for contract management, and we are implementing other measures
to reduce and eliminate paper usage.
In April 2013, we replaced the paper paystubs and bonus
notices previously distributed to employees with electronic
ones, thereby realizing further reductions in paper usage.

Initiatives at Group Companies

defective items, and products that would normally be designated as waste for not meeting quality standards. For example, paper scraps from shredders are stuffed into nylon bags
to be reused as packing and cushioning materials, which canbe used when managing andshipping equipment, anotherone of this company’s businesses. In this manner, ALSOKBusiness Support Co., Ltd., isreducing its usage of disposal
items and advancing environ- Packing and cushioning materials made using
paper scraps from shredders
mentally friendly activities.

“Cool Biz” and “Warm Biz” Initiatives
As part of its global warming prevention activities, the Ministryof the Environment is promoting “Cool Biz” and “Warm Biz”
(the practice of wearing cooler or warmer clothing as needed
to reduce air conditioner and heater usage), and the ALSOKGroup is actively taking part in these
initiatives. As such, we set thermostats at between 20°C and 22°C in
winter and at 28°C in summer, andare taking an aggressive stancetoward electricity conservation.
During the “Cool Biz” period, weallow employees to work withoutwearing suit jackets or ties, and wehave even established a “Super Cool
Biz” period during which employees
are able to wear polo shirts.

Efforts of ALSOK Business Support Co., Ltd.
ALSOK Business Support Co., Ltd., creates business cards
and envelopes for company communications and also provides on-demand printing services. To help conserve finite
resources, this company recycles all items that would normallybe used disposed of, including packaging of purchased items,

Employee in “Super Cool Biz” attire(polo shirt and chino pants)

TOPICS

Acquisition of Certification under the Miyazaki Eco Action Certification System(Miyazaki Sohgo Security Services Co., Ltd.)
Miyazaki Sohgo Security Services Co., Ltd., has acquired certification under the Miyazaki Eco Action
Certification System.
The Miyazaki Eco Action Certification System is a government-sponsored system designed to help preserve
Miyazaki City’s wealth of nature and contribute to the development of a regional society that is in harmony withnature. Certification is provided to companies that continue to conduct their business in an environmentallyfriendly manner and that employ appropriate plan-do-check-act (PDCA) cycles.
Through its initiatives geared toward acquiring certification under this system, Miyazaki Sohgo Security
Services Co., Ltd., has successfully achieved year-on-year reductions of 6.9% in electricity usage, 4.3% inwater usage, 1.1% in gasoline usage, and 0.1% in diesel oil usage. In addition, this company periodicallyconducts cleanup activities around the city, and is actively working to reduce its environmental footprint.

ALSOK CSR Report 2013

21

FAIR OpERATING pRAcTIcES

Providing Trustworthy Security Services

As a leading company in theJapanese security services industry,
ALSOK focuses on providing trustworthy security services and actswith high ethical standards based ona strong and righteous spirit.
Employees responsible for transportation security services
maintaining cautious vigil

Compliance with the Security Services Act andOther Relevant Laws
ALSOK’s Stance toward Legal Requirements
Security services companies, which are charged with protecting the lives and assets of their customers, need to fulfill anumber of strict legal requirements. ALSOK places significant
importance on compliance with the Security Services Act andother relevant laws, based on which it is implementing training
to foster superior security staff, so that it can provide its customers with “security service of the first rank,” as described in
the management policies that the Company has cherishedfrom the day of its establishment.
Initiatives Conducted by Specialized Security Services
Act Instructors
The Company designates specialized legal instructors that are
particularly well-versed on the Security Services Act. These
specialists regularly visit all offices under the jurisdiction of
ALSOK’s regional headquarters located throughout Japan toensure that they are compliant with this law.
On such visits, these specialists also instruct employees on
how to comply with the Private Information Protection Law inorder to prevent information leaks.

Thoroughness of Fair Competition and Transparent
Transaction Practices
Promotion of Education on the Act on Specified
Commercial Transactions
The products and services offered by the Company as well as
its sales methods are subject to regulation by the Act on
Specified Commercial Transactions. In consideration of thislaw, we have developed guidelines for complying with the law
and have been conducting training for sales staff regarding the22

ALSOK CSR Report 2013

law. In addition, the Company contributed to the constructionof the guidelines for consumer contracts published by the All
Japan Security Service Association (AJSSA), which we hope
will lead to the establishment of standard practices for handling contracts for the entire industry. In the year under review,
we once again emphasized understanding of the Act on
Specified Commercial Transactions as well as of the
Antimonopoly Act and the Subcontract Act. Accordingly, we
conducted tests, held over a period of roughly two months,
evaluating understanding of these laws targeting 2,428
employees at the Company’s 47 Head Office divisions, 65
branches, and 61 Group companies.
Compliance with the Antimonopoly Act andthe Subcontract Act
The Group has zero tolerance for actions that impede free competition, such as rigging bids, giving subcontracting preference
for personal reasons, unfairly limiting transactions, or conducting
other uncompetitive practices. Therefore, we periodically conduct
internal training to ensure that all employees have a thoroughunderstanding of the Antimonopoly Act and the Subcontract Act.
Response toward Antisocial Groups
The Company has established a set of systems for responding
to antisocial groups. Response measures to this extent areincluded in the Company’s ethical guidelines, security contract
terms, and its manual for dealing with illegitimate requests. In
2009, the Company established regulations and manuals forresponding to antisocial groups, made a statement on its commitment to eliminating such groups, and took other steps tostrengthen its systems in this area. This was done in responseto the development of related government directives andexplanatory manuals printed by the AJSSA.

In employee training, we
provide instruction regarding
appropriate responses to antisocial groups and how to avoid
trouble with these groups.
Further, ALSOK employees
participate in seminars heldby prefectural organizations Security guard from Toyama Sohgo Security
Services Co., Ltd., proudly making a
advocating the elimination of declaration at an event advocating theelimination of antisocial groups
such groups.
Moreover, when training employees responsible for addressing antisocial groups at Group companies, we ask lecturers
from police departments to instruct these employees on various response measures. In addition, a security guard from anairport security squad made a declaration at an event advocating the elimination of antisocial groups, which was attended by
the chief superintendent and other officers of prefectural police
headquarters. In her declaration, she clearly explained thebenefits of the security services industry as a provider of safety
and security.

Protection and Management of Information Assets
Basic Policies for Information Security
The ALSOK Group collects information from customers whenconcluding security contracts. Protecting and managing information assets are essential to conducting security operations.
With this in mind, we established the Basic Information Security
Policy in 2004. Forming the basis for Companywide information
security efforts, this policy is applied to all employees, including
executive officers, and all the information assets that we hold.
In regard to personal information, the Group has established the
Personal Information Security Policy and has also developed
internal personal information security regulations and systems,
and conducts training and educational programs on the protection of personal information. In these ways, we ensure that personal information is properly protected.
IT System Security Measures
The ALSOK Group carefully monitors all computer servers that areconnected to the Internet to determine whether or not they arevulnerable to threats. We are thereby constructing systems thatallow security measures to be put in place immediately shoulda server be determined to lack necessary security precautions.
In April 2012, with the aim of developing an understanding of
the risks of computer viruses and educating employees, we
conducted internal drills to prepare for cyber-attacks utilizing“targeted emails*.” In addition, we have installed into all officecomputers software that helps prevent information leakage dueto the loss of removable memory media by setting limitations
on saving files onto such media. Further, we periodically check
employees’ private computers that are used at home to confirm that the employees do not have any file-sharing software
installed or business data saved to their hard disk. This enables
us to ensure the safety of non-work use computers as well.
* A type of cyber-attack involving emails sent to specific companies or individuals with the aim ofattacking their systems or leaking confidential information

Strengthening Systems for the Protection andManagement of Information Assets
Aiming to bolster its protection and management of information assets, the ALSOK Group is promoting the acquisition of
ISO 27001 accreditation, which is the international standard
for information security management systems. As of April 31,
2013, the Company and 14 Group companies have acquired
this accreditation.
Reinforcing Personal Information Management Systems
As a security company responsible for protecting people’s
lives and assets, ALSOK realizes that the trust of customers
forms the basis for its operations. Striving to achieve evenhigher levels of personal information management, theCompany acquired PrivacyMark®* accreditation in July 2013.
The Company believes that promoting stringent personal
information security management will in turn help improve thequality of services provided to customers.
* The PrivacyMark System® is a system established by
the Japan Institute for Promotion of Digital Economy
and Community (JIPDEC) to assess private enterprises that take appropriate measures to protect
personal information. Compliant enterprises are
granted the right to display “PrivacyMark” in thecourse of their business activities.

TOPICS

Participation in External Information Security Seminars(R&D Planning Department of SOHGO SECuRITY SERvICES CO., LTD.)In December 2012, the general manager of the Company’s R&D Planning Department gave a presentation at Information
Security Management Seminar 2012, which was held by the Japan ISMS User Group. The presentation covered the topic
of evaluating the effectiveness of information security management measures, and offered explanations of various concrete information security
measures, while employing examples of measures conducted by the Company from its perspective as a security company.
Approximately 150 seminar attendees listened avidly to the presentation, which included explanations of actual initiative examples.

ALSOK CSR Report 201323

cONSuMER ISSuES

Improving Security Service Quality andCustomer Satisfaction
Our ability to provide customers withsecurity services they can trust is
crucial to the survival of theCompany, and we are therefore
working to improve security service
quality and customer satisfaction.
ATM malfunction response competition at the Sohgo Security
Alliance Quality Improvement Tournament

Security Service Quality Improvement
ALSOK’s Security Quality Improvement Systems—
The ALSOK Standards
In 2006, the Company established the ALSOK Standards, its
own set of unique standards for improving the quality of security services. The ALSOK Standards contain detailed targets
for quality and for the acquisition of publicly recognized qualifications. These targets have been specified for each individual
business area, including Electronic Security Services,
Stationed Security Services, and Transportation Security
Services. Targets are divided into “A” standards and “B” standards based on the difficulty of achievement. ALSOK Group
companies aim to meet the levels stipulated by the “A” standards as they strive to improve the quality of security services.
These standards are revised yearly, and standard levels areadjusted and new items are included as judged necessary.
Quality Improvement Tournaments
Hoping to acquire the levels of techniques required to conduct
security services operations and improve quality, ALSOK
established plans for quality improvement tournaments. In thefiscal year ended March 31, 2011, these plans were realized in
the form of the nationwide Sohgo Security Alliance Quality
Improvement Tournament.
In November 2012, this tournament was held for the third
time. A total of 242 elite ALSOK employees that had advanced

Indoor fire hose usage competition

24

ALSOK CSR Report 2013

Driving contest

up from preliminary tournaments across Japan participated inthis tournament, where they put their skills to the test in 14
different events. These events included those conducted lastyear such as competitions on conducting AED first-aid techniques, driving, and responding to various customer inquiries
via telephone, as well as sales competitions held to help
improve the product knowledge and proposal capabilities ofsales personnel. We also introduced a new competition related
to traffic accident response dispatch services, further expanding the lineup of events at the tournament.
Initiatives at Group Companies
Various activities are being advanced at ALSOK Group companies in pursuit of higher quality in security services operations.
In addition to the Sohgo Security Alliance Quality Improvement
Tournament held by the Company, Group companies independently hold indoor fire hose usage competitions, security technique evaluations, valuables transportation security services
competitions, and other such events. These events help
employees refine their skills through competitions that test theirability to fight fires, provide effective security services, transportvaluables, and provide other services. The Group’s quest forhigher quality also finds us participating in various external
competitions, such as the private fire-brigade competitions
and safe driving contests heldby municipal governments.
Going forward, we will continue to hold and participate insuch competitions with thehope of further boosting thequality of our security services. Security technique evaluation (access control
competition) held independently by
Kanagawa Sohgo Security Services Co., Ltd.

Employee Skill Development through Martial Arts
Tournaments
ALSOK regularly holds nationwide tournaments for judo, ourcompany sport, as well as
kendo and ALSOK self-defense
techniques. By holding these
tournaments, we aim to nurture
employees’ abilities to prevent
on-the-job injuries and meetthe expectations that customers have of security services companies (for example, martial
arts skills, intolerant stance toward crimes, etc.). The large number of employees participating in these tournaments cultivates asense of unity and helps us share the same goal.
In the year under review, we held judo and kendo tournaments. In the judo tournament, which is the 13th time holding
the tournament, 96 teams consisting of a total of 337 employees participated. The first division champion was URBANSECURITY Co., Ltd., and the second and third divisions were
won by the Ibaraki Branch and the Miyagi Transportation
Security Services Branch, respectively.
The kendo tournament, the 12th time this event was held,
saw the participation of 91 teams consisting of a total of 275
employees. In the first division, the Tokyo Transportation
Security Services Branch took the championship, while ALSOK
Yamagata Co., Ltd., came out on top of the second division.

Transportation Security Services and Electronic
Security Services Safety Measures
Transportation Safety Management in Transportation
Security Services
ALSOK is practicing effective transportation safety management in order to fulfill its social responsibility through safe
transportation security services operations. In accordancewith the Transportation Security Services Safety Management
Regulations, the Company has appointed a safety manager
to promote the effective implementation of the PDCA cycle.
Further, the Company has established Transportation
Security Services Safety Policies for all offices conducting

transportation security services. In addition, each office provides guidance and conducts training programs about safety
in relation to transportation security services based on annual
training plans. As a result of these efforts, we were able torecognize 798 employees for having zero traffic accidents inthe year under review.
Traffic Accident Prevention in Electronic Security Services
The vehicles of ALSOK’s Electronic Security Services segment operate 24 hours-a-day, 365 days-a-year. This is a highrate of utilization—approximately 3.7 times more than that ofgeneral companies. Realizing that we must not cause traffic
accidents, for the fiscal year under review we pursued thegoal of keeping the rate of occurrence of accidents in which
the Company* is at fault below 6.7%. Thanks to these efforts,
we reached our target for the fiscal year under review by realizing a rate of 5.8%. Converting this figure based on thevehicle utilization rates of general companies gives a 1.6%
rate of occurrence of accidents in which the Company is at
fault. With our sights set on eliminating traffic accidents,
based on periods with no accidents, we will continue providing awards to offices and personnel that achieve occurrence
rate targets.
* Accidents in which the Company is at fault exclude those that were 100% unavoidable.

Customer Satisfaction Improvement
Stance toward Customer Satisfaction Improvement
The Company is advancing activities from the perspective of customers with the aim of improving customer satisfaction. As one
facet of these efforts, we work to incorporate customer feedback
into our security services, relay this information throughout theCompany, and always remain aware of the customer’s standpoint.
Earnestly receptive toward customer opinions and requests, we
continue striving to respond to their diverse needs. By offeringhigh-quality security services and improving customer satisfaction
through these efforts, we hope to provide customers with agreater sense of security and win further trust.
For more information regarding customer satisfaction improvement initiatives, please refer to the Company’s website. (Japanese only)
http://www.alsok.co.jp/company/society/consumer/index.html

TOPICS

Provision of Crime Prevention and Training Services(Business Promotion Department of SOHGO SECuRITY SERvICES CO., LTD.)
Recent crime trends have resulted in a rise in crime prevention awareness among companies. In light of this rise,
ALSOK is providing crime prevention consulting services. As one example of these services, we held crime prevention training for an airline company in May 2012. In this training, we demonstrated to cabin attendants crisis
response measures for disturbances caused by passengers during flights and trained them in the self-defense
techniques that might be needed to subdue the situation.

Cabin attendants receiving instruction on
self-defense techniques

ALSOK CSR Report 201325

cOMMuNITy INVOlVEMENT ANd dEVElOpMENT

Contributing to Local Communities

To express our “spirit of gratitude” ina tangible form, we will conductsocial action programswith energy and dedication.

Employee of Niigata Sohgo Security Services Co., Ltd.,
watching over children

Contributing to Social Welfare
Continuing ALSOK ARIGATO UNDOThe ALSOK ARIGATO UNDO movement was launched in 1967
as an embodiment of the spirit of gratitude originally defined by
ALSOK's founder, the late Jun Murai. The goal of this movement
is to reflect our “spirit of gratitude” for the benefits we receive
constantly from the nation and society by contributing to society
in Japan and overseas.
Donations from employees and executives concurring with its
objectives fund this movement.
Through cash donations, in-kind donations, and donations fordisasters, this movement supports social welfare, disaster relief,land mine removal, and welfare services for senior citizens and thephysically challenged.

Children holding banner supporting ALSOKARIGATO UNDO’s landmine removal efforts

ALSOK ARIGATO UNDO’s presentation
ceremony for specialized welfare vehicles

Making Towns Safe and Secure
Implementing Crime Prevention Activities for Local Communities

Major Donations and Recipients through ALSOK ARIGATO UNDO in the
Fiscal Year Ended March 31, 2013
Monetary Donations
RecipientJapan Mine Action Service
MEDECINS DU MONDE JAPON (Doctors of the World Japan)
Help Me Kobata no kai
Japan Guide Dog Association
Polaris Project Japan
Make a Wish Japan, Nagoya Branch
Kamonohashi Project
Wako Fukushikai

The ALSOK Group makes a concerted effort to conduct crime
prevention activities in local communities. Specifically, we carryout “blue light” volunteer crime prevention patrols in the areas surrounding branch sites every month. In addition, when on standby,
employees conduct patrols along the routes used by elementary
school students when commuting to and from school. In thesemanners, employees are forming a close link with communities
through their efforts. They also give reminders about illegallyparked bicycles in the vicinity of train stations. Further, to spreadfirst-aid awareness and knowledge among local residents, we
provide support on the use of AEDs at local events.

Hikari no Mura
AisenkaiMonetary Donations for Disasters
DisasterTorrential rain in northern Kyushu (Fukuoka, Kumamoto, and Oita prefectures)
Non-monetary Donations
Items
Three welfare vehicles donated to welfare facilities
Binoculars made by people with disabilities donated to the National Sports
Festival of Japan in Gifu

26

ALSOK CSR Report 2013

Employees of ALSOK’s Nagano Branchencouraging traffic safety while on street patrol

ALSOK security fleet vehicle on crime
prevention patrol in front of elementary school

Community Participation—Crime Prevention Activities
Activity Types
Bank transfer scam prevention (awareness promotion and actual prevention
activities)
Bank transfer scam prevention (patrols and educational activities)
Education geared toward eliminating illegal signs
Participation in the Kodomo 110 Ban children’s safe house program
Crime prevention activities for local communities
Campaigns to prevent violent activities in train stations
Crime prevention patrols (blue light patrols, children protection patrols, etc.)
Crime prevention patrols (business district patrols, etc.)
Participation in street-side crime prevention campaigns, etc.
Self-defense technique demonstrations at events
Instruction, guidance, and protection of children
Assistance for arresting criminals
Bicycle theft prevention activities
Participation in the Inochi no Denwa support telephone hotline for people withsuicidal ideation
Participation in activities advocating the elimination of antisocial groups
Unscrupulous business prevention
Prevention of juvenile crimes, thefts, etc.
Provision of AED advice

Disaster Prevention Activities for Local Communities
ALSOK is conducting various disaster prevention activities for
local communities. Our Tokyo Training Center, together withKinden Corporation, holds disaster response drills for residents in the surrounding communities. In October 2012, 20
community members, most from local neighborhood associations, participated in hands-on lessons regarding AED and fire
extinguisher usage conducted by training center employees.

of the Company’s businessthrough such sports as judo.
ALSOK has eight in-house
sports clubs, including judo
and wrestling, which have produced numerous Olympic athletes and world champions.
The Company is also
actively supporting the healthy
development of children fromlocal communities throughsports. For example, Hokuriku
Sohgo Security Services Co., Basketball lesson held by Gunma Sohgo
Ltd., holds judo and kendo Guard System Co., Ltd. (picture from May 20,
2012, edition of the Jomo Shinbun newspaper)
lessons for youngsters twicea week. In addition, the employee basketball team at Gunma
Sohgo Guard System Co., Ltd., periodically holds lessons forelementary and junior high school students. These are justsome of the ways we are supporting the healthy developmentof children.

Support for Education and volunteer Activities
Providing Assistance through the Jun Murai Memorial
Foundation
Since 2000, this foundation has been providing scholarshipsof ¥30,000 a month to university students and graduate students finding it difficult to study for financial reasons. In theyear under review, the foundation provided scholarships of¥30,000 a month to 44 students, which totaled ¥15.8 million.
Disaster Relief Volunteer Support System
In June 2012, the Company introduced its new disaster relief
volunteer support system to help support the volunteer activities of employees. This system enables employees to acquire
up to five special leave days each fiscal year to participate inCompany-approved disaster relief volunteer activities.

Promoting Sports
Supporting the Development of Athletes
ALSOK supports sports with the goal of heightening team spirit
among employees and thereby contributing to the development
TOPICS

Active Participation in Local Cleanup Activities (Chukyo Sohgo Security Services Co., Ltd.)
Once a month, Chukyo Sohgo Security Services Co., Ltd., engages in local cleanup activities in which its
employees cleanup streets and sidewalks around the domain of the neighborhood association with which thecompany’s head office is affiliated, as well as the grounds of the nearby Wakamiya Shrine. As part of these activities, every year on April 1 following each year’ ceremony for welcoming new employees, new and current
employees clean up the grounds of Wakamiya Shrine together to start their relationship off on the right foot. In
the year under review, a total of 25 employees, consisting of five new employees, 19 existing employees, and thepresident of the company, participated in this annual cleanup event.

ALSOK CSR Report 201327

Included In FTSe4Good Index For Seven conSecuTIve YearS

SoHGo SecurITY ServIceS co., lTd.
1-6-6 Motoakasaka, Minato-ku, Tokyo
107-8511, Japan
TEL. +81-3-3470-1972
FAX. +81-3-5411-1636
URL http://www.alsok.co.jp/ir/en/

The socially responsible investment (SRI) index FTSE4Good Index has selected ALSOK
for inclusion for seven straight years since 2007. This index comprises companies recognized as meeting social responsibilities with regard to environmental, social, andhuman rights issues. This makes it an important index for investors concerned withenvironmental, social, and governance (ESG) issues, and we believe our inclusionreflects a favorable evaluation for our corporate social responsibility (CSR) initiatives.
• TOKYO SKYTREE TOWN® is a registered trademark of TOBU RAILWAY CO., LTD., and TOBU TOWER
SKYTREE CO., LTD.
• PrivacyMark® and PrivacyMark System® are registered trademarks of the Japan Institute for Promotion of
Digital Economy and Community.