28 June 20182020 Tokyo Olympic and Paralympic Games
Narita Airport Initiatives
Being the main international gateway airport of Japan, Narita Airport is expected to prepare for the 2020 Tokyo Olympic andParalympic games athletes, officials and spectators movement period. In addition, for Narita Airport, this is an hop, step, jumpopportunity to leap forward with functional improvements for the long-term future with enhancements on customer
convenience and comfort. We have recently adopted a fundamental policy for these developments.
Based on this fundamental policy, we are working steadily to fully prepare to support the success of hosting the Olympic andParalympic Games in Tokyo by implementing immediate measures already in consultation and cooperation with thegovernment of Japan, the Tokyo Olympic Organising Committee, the businesses in the airport and other stakeholders.

Fundamental Policy
 We are working together with all stakeholders to achieve total operational safety and reliability at the airport so that
our airport can be used by all users with peace of mind.
 In our role as the main gateway to Japan, we are driving forward with the development of a framework to ensure safe
and smooth movement of athletes and officials during the games related movement period.
 We plan to adopt more Universal Design improvements to ensure that the airport is accessible by every travelers.
 We will do our utmost to extend a warm welcome to visitors from all parts of the world as they arrive in Japan.

2. Specific Initiatives
 Total Operational Safety and Reliability
Strengthening the security screening systemCT-type X-ray
Screening System

Installation of AIT (Advanced Imaging
Technology) full-body scanner.
22 units installed as of March 2018

Installation of CT-type (computed
tomographic) X-ray screening systems with
automatic explosives detection system and allangle 3D image viewing monitor.
7 units to be installed by the end of fiscal 2019
Other InitiativesTightening Security Systems

Introducing Smart Security Lanes



Strengthening Cyber-Security

NAA-Bldg., Narita International Airport, Narita-City, Chiba, 282-8601, Japan
URL：https://www.narita-airport.jp/en/*According to data from NAA proving trials Ensuring Safe and Smooth Movement of Ahletes and Officials
Setting-up Temporary Passenger Handling Facilities and Supporting Off-Airport Site
Check-in and Baggage Handling at the Athlete Village

Existing facilities will be modified to set-up temporary passenger handling facilities to ensure safe and smooth return of
the large number of Olympic games athletes and officials and their baggage and equipment on and after the closing
ceremony day to ease congestion in the terminals.

(Completion by end of FY2019)

Temporary baggage collection facilities will be designated in the cargo area for screening, sorting and holding
the baggage and equipments checked-in at the off-airport Athlete Village to ease congestion at the passenger
terminals.

(Completion by end of FY2019)

Temporary terminal (Image)

Map Terminal (For Terminal 2 departure flights)
Temporary
Domestic flight services facilities at south end of Terminal 2& domestic/international transit facilities
Size: 1,750 m2
Facilities: Check-in counters, security screening, outboundpassport control

Terminal 2
Temporary Terminal (For Terminal 1 departure flights)
JAL Operations Center 1st floor space and part of Terminal 2
Bus Gates
Size: 2,200 m2
Facilities: Check-in counters, security screening, outboundpassport control
Terminal 1
Temporary Baggage Handling Facility
Existing cargo warehouses
Size: About 9,000m2 (1,300m2 x 7 warehouses)
Facilities: security screening, sorting and holding

Establishing a Guidance andInformation System

NAA and other agencies will cooperate to coordinate the deploy volunteers in the airport to provide information
and assisgtance.
(Planning to be completed by end of FY2018)

Volunteer System

Nature of Services
Olympic volunteers (Organising Committee) Guiding athletes and Olympic personnel through immigration procedures
City volunteers (Chiba Prefecture*2)

Providing information and assisting spectators and tourists regarding
Olympic events, transport, tourism, etc.

Number of
Volunteers*1
80,0003,000*1 Discussions with the relevant organizations are underway on the number of volunteers to be deployed in the airport and how tocoordinate them with existing volunteers.
*2 Chiba Prefectural Government is the lead organization for the assignment of city volunteers in Narita Airport

Other Initiatives
Opening special flow lines for athletes and other personnel, and designating areas for baggage handling andvehicle standby

Easing traffic congestion and accommodating business jets Further Implementation of Universal Design
Additional and more functional elevators
Elevator for wheelchairs, etc. (Illustration)
 Additional and more functional elevators to be provided

Gate 56 (already in place)along main passenger flow lines, to comply with the Tokyo
2020 Accessibility Guidelines(Four elevators by end of FY2019)

 Elevators near boarding gates will be enlarged as muchas possible to accommodate personal wheelchairs(To include 25 elevators eventually, after the Olympics*)*The number of elevators to be enlarged
before the Olympics has not been finalized

Other Initiatives

 Comprehensive refurbishment of passenger terminals toilet facilities
・The refurbishment of all toilets facilities in the passenger terminals will include the addition of more Universal
Design features, including audio guidance, flash lights, L-shaped handrails, more evenly distributed multipurpose
toilets and facilities compatible with the need for providing assistance to individuals of the opposite gender.
(To be finished by the end of September 2018 in Terminal 2, and the end of FY2019 in Terminals 1 and 3*)*To be opened as they are completed.

 Terminal Refurbishment Project・The comprehensive refurbishment of Terminals 1 and 2 will include installation of larger signs and the conversion oflighting to LEDs for a more spacious sense and visibility in all areas.
(Completion by the end of FY2019)

 Ongoing implementation of Universal Design
・Narita Airport’s Universal Design masterplan will include revamped information counters and training for staff andvolunteers on accommodating persons with disabilities.
(Facility initiatives to be completed by the end of FY2019, and service initiatives to be ongoing) Extending a warm welcome
Spatial Design Improvements

 The arrival concourses will be staged with projector and LCD displays of classic Japanese scenes and culture tocreate a welcoming, inviting mood, aimed especially for foreign visitors.
(At four locations in Terminal 1 and five locations in Terminal 2 by the end of FY2018)(Illustration)

Other Initiatives

 Events and interior decor to foster excitement
・The “Olympics Two Years Ahead” event, sponsored by Chiba Prefecture, will be held on
July 24 (Tue) in airline hangars and other locations at Narita Airport
 Promoting the appeal of Japanese culture through accreditation under the “Beyond
2020” program

3. Collaboration with Airport-related Organizations in Preparation for hosting the Olympics and Paralympic Games NAA is collaborating closely with the Organising Committee*1 and airport stakeholders*2 to ensure smooth airport
operations during the Olympics and Paralympic Games passenger movement period.
*1 Tokyo Organising Committee of the Olympic andParalympic GamesNAA*2 Government agencies, airlines, transport

operators, etc.

Narita International Airport Liaison Council
for the 2020 Tokyo Olympic and Paralympic Games

Close collaboration
Airportstakeholders

Organising
Committee

Attachment2020 Tokyo Olympic and Paralympic Games
Narita Airport Initiatives

June 2018
Narita International Airport Corporation

1. Ensuring Safe and Stable Airport Operation

Tightening Security Screening Process
Outline AIT (Advanced Imaging Technology)

CT-type X-ray
screening system*

full-body scanner capable of detecting
non-metal objects carried by a person
is installed.
Locations:
Departures area: 10 units (March 2017)

Transfer area: 12 units (March 2018)
 CT-type (computed tomographic) X-ray screening systems with

automatic explosives detection system and an all angle 3D image
viewing monitor.
Locations: Terminal 1: North Wing: 1 unit, South Wing: 1 unit,
Terminal 2: 3 units, Terminal 3: 1 unit:

Schedule (Planned)
FY2018

AIT scanners
CT scanners

FY2019FY2020(Installed)
Manufactured

Installation

Tokyo Games*Put to use from September 2019 to March 2020 period111. Ensuring Safe and Stable Airport Operation

Other Initiatives
Tightening Security Systems
 Collaborating with relevant agencies to establish a CBRNE (Chemical, biological, radiological, nuclear andexplosive) terrorism prevention system, and tighten security systems to protect athletes, officials and all
passengers during the periods. (Preparation of the CBRNE manual and practice drills to be carried out.)

Introducing Smart Security Lanes
 Along with the expansion of the passenger security screening areas in both terminal 1 and 2, “smart security
lanes” using the latest screening equipments and process is to be introduced to relieve passengers from thewaiting time and this would increase the processing capability to as much as 150%.

（To start from September 2019 over March 2020 period at the two terminals）

Strengthening Cybersecurity
 To secure safety and stability for the critical airport infrastructure and operations from the steadily increasing
threat of cyberattack, we will strengthen cybersecurity procedures and carry out trainings and drills.

22

2. Ensuring Safe and Smooth Movement of Athletes and Officials
Setting-up Temporary Passenger Handling Facility ①
Outline
 Existing facilities will be modified to set-up temporary passenger handling facilities to ensure smooth return of thelarge number of Olympic games athletes and officials and their baggage and equipment on and after the closing
ceremony day. (*Put to use during August 10 - 12)

LocationsTemporary Facility(Image)(For Terminal 2 departure flights)
Domestic flight services facilities at south
end of Terminal 2 & domestic /internationaltransit facilities
Size: 1,750 m2
Facilities: Check-in counters, security
screening, outbound passport control
Terminal 2

Terminal 1(For Terminal 1 departure flights)
Utilizing JAL Operations Center 1st floor spaceand part of Terminal 2 Bus Gates
Size: 2,200 m2
Facilities: Check-in counters, security
screening, outbound passport control

33

2. Ensuring Safe and Smooth Movement of Athletes and Officials
Setting-up Temporary Passenger Handling Facility ②
For Terminal 1 carriers
JAL Operations Center 1st floor space and part of Terminal 2 bus gates

For Terminal 2 carriers
Temporary domestic flight counters & domestic/internationaltransit areas in Terminal 2, South Wing

To Terminal 1
Bus waiting area (Existing)

To the 3rd floor outbound passport control area
To passport control

Terminal 2

Check-in counters, security
screening, Immigration (set-up)

Existing
Domestic flightfacilities

JAL
Operations
Center

Security screening

Check-in(Existing)Bus unloading area

1F

From Athletes Village

2F

From Athletes Village

Plan
FY2018
Setting-up Temporary
Passenger Facilities

Designing

FY2019Setting-up

FY2020
Familiarization
Tokyo Games44

2. Ensuring Safe and Smooth Movement of Athletes and Officials
Off-Airport Checked-in Baggage Handling at Narita Airport
Outline To ensure safe and smooth departure of athletes and officials from the day after the Closing Ceremony, inorder to ease congestion at the passenger terminals, temporary baggage collection facilities will be designatedand screening, sorting and holding will be conducted for baggages and equipment collected at Athlete Village.

LocationsTemporary Baggage Collection Facilities
Size: About 9,000m2 (1,300m2 x 7
warehouses)
Facilities: Security screening
Terminal 2External view of the temporary
facility in cargo area

Terminal 1

Plan
FY2018
Setting-up Temporary
Baggage Collection
Facilities

Designing

FY2019Setting-up

FY2020
Familiarization
Tokyo Games
55

2. Ensuring Safe and Smooth Movement of athletes and Officials
Guidance and Information System
Outline NAA and other agencies will coordinate to deploy volunteers in the airport to provide information and assistance.
Volunteer System
Number of
Volunteers*

Services
Olympics
volunteers(Organising
Committee)
City volunteers(Chiba Prefecture *2)(For reference)
Scene during 2016 Rio Olympics

1

Guiding athletes and Olympic
personnel through Immigration
procedures

80,000

Providing information and assisting
spectators and tourists regarding
Olympic events, transport, tourism, etc.

3,000

*1 Discussions with the relevant organizations are underway on the number ofvolunteers to be deployed in the airport and how to coordinate them withexisting volunteers.
*2 Chiba Prefectural Government is the lead organization for the assignment ofcity volunteers in Narita Airport

Plan
FY2018

Finalization of plans

FY2019FY2020

Finalization of plans(Numbers and positioning of volunteers)

Volunteer recruitment
and training

Recruitment& Selection

Tokyo Games
Training

66

2. Ensuring Safe and Smooth Movement of Athletes and Officials
Other Initiatives ①
Establishment of Flow lines for Athletes and Officials
 To ensure smooth movement of athletes and officials, we will establish dedicated or priority lanes for Immigration procedures

and reserve spaces for curbside disembarkation. (Completion by end of FY2018)
 *Consultations underway with relevant organizations

Scenes from the 2016 Olympics

Baggage Handling for Athletes and Officials
 To accommodate high volumes of hold baggage brought by arriving athletes and officials,
we will expand the baggage claim areas in the South Wing of Terminal 1 and in Terminal 2.
(Completion by end of FY2019)
 Special sections will be designated in the baggage claim areas in anticipation of large
volumes of hold baggage brought by athletes and officials and delays caused by checking ofView of baggage claim area during arrivalof teams

athletic equipment. (Completion by end of FY2018)
 *Consultations underway with relevant organizations

Designating Areas for Vehicle Standby (Completion by end of FY2018)
 To facilitate bus transfers of arriving athletes and officials, special standby spaces will be
designated for buses and baggage trucks in the terminal areas and the Maintenance Area.
 *Consultations underway with relevant organizations

Traffic congestion

View at curbside as teams depart for home To ease traffic congestion at the airport and accommodate anticipated increased demand, the roads around Car Park P1 have been improved, andmultistory structures are being added to Car Parks P1 and P2 (for Terminals 1 and 2, respectively).
(Road improvements completed in July 2017. P1 to open in July 2018, P2 to open in the summer of 2019)77

2. Ensuring Safe and Smooth Movement of Athletes and Officials
Other Initiatives ②
Accommodation of business jets
 Sixty-four business jet stands will be temporarily provided to handle the anticipated large number of users
during the Olympics, and premier gates will be provided on a temporary basis in the Maintenance Area where② Maintenance Area I
most of these aircraft will be parked. (Completion before the Olympic Games)(near existing business jet stands) *Consultations underway with relevant organizations

Locations① East side taxiway(redundant section)
Corporate jet
stands: 8

Terminal 2

Temporary“Premier Gates” facility③ Maintenance Area II(apron taxiway)

Terminal 1

Corporate jet
stands: 888

3. Further implementation of Universal Design
Additional and more functional elevators
Details

Two additional elevators and two functionally enhanced elevators will be installed along the main passenger flow lines, tocomply with the Tokyo 2020 Accessibility Guidelines, which recommend 24-person capacity (presently capacity is 17 persons).

Elevators near boarding gates (at 25 locations*) will be reinstalled with larger capacity to accommodate more wheelchairpassengers. *Some will be completed after 2020.The number of elevators to be upgraded before the Olympics is not finalized.
Illustration of elevator for wheelchairs, etc.

Details of Passenger Terminal Elevator Improvements
BeforeAfter

Two 15 persons
elevators

One 15 persons elevator + one new 30 persons elevator

Two 15 persons
elevators

One 15 persons elevator + one new 20 persons elevator

Satellite
Arrivals corridor

Two 11 persons
elevators

Two 11 persons elevator + one new 17 persons elevator

Shopping Arcade
Atrium Area

One 30 persons
elevator

One 30 persons elevator + one new 24 persons elevator

Location

Terminal 1

Gate 56

Departure Security
Screening Area
(South Wing)
Departure Security
Screening Area
(North Wing)(Installed)

Terminal 2

Schedule (Planned）
FY2018Passenger elevators
Utility elevators

FY2019FY2020Installation
DesignInstallation

Tokyo Games*Phased in on completion93. Further implementation of Universal Design
Other Initiatives

Comprehensive refurbishment of passenger terminal toilet facilities
The refurbishment of all toilet facilities in the passenger terminals will include the addition of more
Universal Design features, including audio guidance, flash lights, L-shaped handrails, more evenly
distributed multipurpose toilets and facilities compatible with the need for providing assistance toindividuals of the opposite gender.
(To be finished by the end of September 2018 in Terminal 2, and the end of FY2019 in Terminals 1 and 3)

Terminal Refurbishment Project The comprehensive refurbishment of Terminals 1 and 2 will include installation of larger signs andthe conversion of lighting to LEDs for a more spacious sense and visibility in all areas. (Completion by
the end of FY2019)

In Addition, Ongoing Initiatives Based on Narita Airport's Universal Design Masterplan
Narita Airport’s Universal Design masterplan will include revamped information counters and training
for staff and volunteers on accommodating persons with disabilities.

104. Extending a Warm Welcome
Spatial Design Improvements in the Passenger Terminals Arrival Passage
Details
The arrival concourses will be staged with projector and LCD displays of classic Japanese scenes
and culture to create a welcoming, inviting mood, aimed especially for the foreign visitors.
Terminal 1: 4 locations (Satellites 1, 2, 3 and 5 in the 4th floor arrival concourse), 150m apart, with 300m2 wall areas
Terminal 2: 5 locations (2nd floor arrival concourse), 150m apart, with 200m2 wall areas

Schedule (Planned)
FY2018Spatial design

Construction

FY2019FY2020Tokyo Games
11

4. Extending a warm welcome
Other Initiatives
View of the “Olympics 1000 Days To Go” event

Events and interior decor to foster excitement(sponsored by Chiba Prefecture) (28 October 2017)

Following on the “Olympics 1000 Days To Go” event held in 2017, the “Olympics Two
Years To Go” event, sponsored by Chiba Prefecture, will be held on July 24 (Tue) in
hangars and other locations at Narita Airport.
Additional special events and decor changes are planned, to foster excitement
among airport guests.
Time: July 24 (Tue), 10:00 am to 12 noon
Location: JAL Hangar A
Details: Ceremony and airport tour
* In addition to the above, a promotional event “Real Treasure Hunt” featuring the
Olympic game events to take place in Chiba is being organized in Terminal 1 during

July 24 (Tue) - July 29 (Sun) period.
Promoting the appeal of Japanese culture through accreditation under the “Beyond 2020” program

On March 22, 2018, NAA plans for promoting Japanese culture became the first airport initiative in Japan to be accredited underthe “Beyond 2020” program.
Accreditation under the “Beyond 2020” program positions Narita Airport, the main gateway to Japan, to project the appeal ofJapanese culture to even greater numbers of guests.
* For the long term, accreditation under the “Beyond 2020” program and official use of its logo will facilitate utilization of the wealth of regional diversity in cultural
traditions that is Japan’s strength in order to generate a creative legacy worthy of a developed society, as part of a unified nationwide program.

12

For reference: Collaboration with Airport-related Organizationsin preparation for hosting the Olympics and Paralympic Games.
To plan for smooth airport operation during the Olympic and Paralympic games movement period, NAA is collaborating closely with
the Organising Committee*1 and the relevant organizations that make up the Narita International Airport Liaison Council for the 2020
Tokyo Olympic and Paralympic Games.
*1 Tokyo Organising Committee of the Olympic and Paralympic Games*2 Government agencies, airlines, transport operators, etc.
※2 官公庁、航空会社、交通事業者など

NAA• Facilities manager, preparing facilities andcoordinating facility operation during the
Olympic and Paralympic games movement
period.

Narita International Airport Liaison Council forthe 2020 Tokyo Olympic and Paralympic Games

Close Collaboration
AirportStakeholders• Planning and managing the respective
operations during the Olympics

Organising
Committee• Sharing of planning and management
information, and operational direction
during the Olympics
13