FAQ
TICKETS & FESTIVAL ACCESSCAN I ATTEND IF I AM NOT STAYING AT SETSU NISEKO? HOW DO I BUY A TICKET? IS IT FREE?

We have a limited number of pairs of tickets for both the 10th and 11th. The tickets are free andavailable through our website via a ballot system. Please register on nisekojazzfestival.com to enter theballot for tickets before the ballot closes on 21st July 2024.
IF I AM STAYING AT SETSU NISEKO, HOW DO I GET ACCESS TO THE FESTIVAL?

When you check in at the hotel, the front desk will provide you with event wristbands for entry. We will
also provide a program leaflet in your room. Please note that you will have complimentary access tothe Niseko Jazz Festival throughout your stay. However, space is limited, and access may be restricted
due to capacity. If you are unable to enter initially, you are welcome to try again later as the numberof attendees will vary throughout the event.
CAN I ATTEND BOTH DAYS OF THE FESTIVAL IF I AM ONLY STAYING AT SETSU NISEKO FOR 1 NIGHT?

Unfortunately, due to high demand, wristbands will only be distributed for the number of nights you arestaying with Setsu. If you are staying just one night, wristbands will only be issued for the date of checkin. We have different coloured wristbands for each day's event.
IS THERE ANY AGE RESTRICTION? CAN I BRING CHILDREN? IS THERE A PLAY AREA FOR CHILDREN OR
ANY CHILDREN'S ACTIVITIES?

There are no age restrictions. As long as you are staying with us at Setsu or are a ballot guest, you arewelcome to join us. We have an outdoor kids' play area for children within the festival grounds.
DOES MY TICKET GUARANTEE ENTRY?

You will have complimentary access to the Niseko Jazz Festival. However space is limited and accessmay be restricted due to capacity. If you are unable to enter initially, you are welcome to try again lateras the number of attendees will vary throughout the event.
WHAT HAPPENS IF IT IS TOO BUSY AND I CAN’T GET IN?

If you are unable to enter initially, you are welcome to try again later, as the number of attendees willvary throughout the event. Our event staff will try their best to assist you.
CAN I BRING MY DOG?

We love furry friends, but to ensure a safe and enjoyable experience for everyone, dogs (except forcertified service animals) are not permitted at our hotel.
IS THERE WHEELCHAIR ACCESS?

Yes, we do. Please approach the Setsu hotel staff who will assist with any accessibility needs.
IS THERE CAR PARKING?

The hotel car park is only available for in-house guests. If you wish to park your car, there is a public carpark near the hotel - ひらふ第2駐車場 (Hirafu Parking Lot #2). The parking is just an 8-minute walkfrom the hotel. We will have directional signboards to guide you to the public car park during the eventdays. Please refer to the following link: https://maps.app.goo.gl/n3weUX8SuqBe9KmaAFAQ
FOOD & BEVERAGE
WHAT FOOD DO YOU HAVE ON SALE AT THE FESTIVAL?

We are having all our restaurants – méli mélo, AFURI, Tempura Araki, and Sushi Kato INORi – join us forthis event, offering exciting menus for this festive occasion.
ARE THERE VEGETARIAN FOOD OPTIONS?

Each restaurant tent will have different offerings. méli mélo restaurant will have vegetarian foodoptions for you.
WILL I BE ABLE TO GET DRINKS AT THE FESTIVAL?

Yes, we we will be selling both alcoholic and soft drinks at the festival food tents, including beers,wines, Japanese sake, whisky soda, gin and juices. Please note that outside food and drinks are notallowed during the event - although personal water bottles are permitted.
CAN I PAY CASH OR CREDIT CARD FOR THE FOOD STALLS? CAN I CHARGE TO MY HOTEL ACCOUNT?

F&B vendors accept cash only. You can find an ATM at the Lawsons opposite the hotel. We are sorry
but we are unable to bill purchases from the F&B stalls to your hotel account.
CAN I USE THE HOTEL FACILITIES LIKE THE WELLNESS CENTRE AND KIDS PLAYROOM?

There are certain facilities of the hotel that are exclusively for hotel guests, these include the indoor
and outdoor onsen, gymnasium, business centre, and the indoor kids playroom. Ballot ticket guests arewelcome to use our public facilities which include the restaurants, Rikka Spa, and Studio En. We
recommend making reservations in advance to avoid any disappointment.
GENERAL
IS THIS AN OUTDOOR EVENT?

Yes, the event is held in the outdoor courtyard within Setsu Niseko. Please remember to stay hydrated
and bring sunscreen in case of hot weather.
IF IT RAINS, DOES THIS MEAN THAT THE EVENT IS CANCELLED?

No. The event is open rain or shine. In the case of severe weather or lightning detected in the area, thestage will be shut down. We will get up and running again, once lightning strikes are undetected for 20minutes.
IS THERE SEATING AT THE EVENT? ARE FOLDING AND PORTABLE CHAIRS ALLOWED?

There will be more than 200 seats available at the event, on a first-come, first-served basis. We will
also have standing tables. No outside folding and portable chairs are allowed.
CAN I RESERVE SEATING?

Seating is on a first-come, first-served basis. Our event staff will be there to assist.
AM I ALLOWED TO SMOKE AT THE EVENT?

No smoking is allowed at the event. Setsu Niseko has a smoking room located inside the hotel for you touse.

FAQ
GENERAL
IS THERE ANY OFFICIAL EVENT MERCHANDISE?

Absolutely! We'll have a choice of two t-shirt designs to commemorate the event. These shirts are aperfect way to remember the experience and show your love for the event.
IS THERE A FIRST AID BOOTH?

Yes, first aid assistance will be available at our information booth. The first aid team will provide thefollowing basic service only:
Treatment of minor cuts and bruises.
Managing heat exhaustion and providing preliminary care for heatstroke.
ARE PHOTOS AND VIDEOS ALLOWED TO BE TAKEN DURING THE EVENT?

Photos and short videos can be taken at the festival for social media use. Please refrain from taking
long video recordings. Please remember to tag #nisekojazzfestival in your social media posts.
IS JAZZ THE ONLY MUSIC PERFORMED AT THE FESTIVAL?

We have over 23 talented jazz artists performing at the Niseko Jazz Festival. They will bring different
jazz performances to the audience, making it a fresh and exciting event for everyone to enjoy.
WHAT ARE THE ITEMS PROHIBITED AT THE FESTIVAL?

Pets, except for service dogs duly identified or with special accreditation
Bicycles and skateboards
Folding and portable chairs
Umbrellas for sun shade
Any other object that may present a safety hazard to festival attendees
Selling and soliciting on the festival site