CSR Report 2011
SOHGO SECURITY SERVICES CO., LTD.

Securities Code: 2331

The ALSOK Group provides safety and security based on
its Management Philosophy, which is exemplified by always actingwith a spirit of gratitude and a tough yet fair, kind samurai spirit.
SOHGO SECURITY SERVICES CO., LTD. (ALSOK), was established in July 1965. An innovator in the Japanese security services­industry, the Company was the first to earn the Tokyo Metropolitan Public Safety Commission’s security business certification.
The Company listed on the First Section of the Tokyo Stock Exchange in October 2002 (Securities code: 2331), subsequently adopting the corporate brand name “ALSOK” in 2003. As history shows, ALSOK has always been at the head of the industry.
Since its founding, ALSOK has developed its operations in the security services industry based on its Management Philosophy
centered on a spirit of gratitude and a samurai spirit. The security services industry plays an ever more important role in today’s
diversified society.
In this environment, together with its over 28,000 employees, ALSOK is working to fulfill its mission of maintaining the safety andsecurity of society by providing “security services of the first rank,” as defined in its Management Policies. ALSOK will continue to improve
the quality of its security services in response to changing social needs and help maintain safety and security, indispensable elementsof our daily lives, throughout society.
Society / Communities

Shareholders
and Investors

Clients

Employees

About CSR Report 2011
CSR Report 2011 was published with the aim of helping our stakeholders better understand the
ALSOK Group from a perspective based on corporate social responsibility (CSR). This report, whichis the first CSR report published by ALSOK, outlines ALSOK’s Management Philosophy and businessactivities. Further, a number of CSR reporting guidelines were utilized in preparing this report, including ISO 26000, an international standard for social responsibility released in November 2010.
Overview of ALSOK, the first section of CSR Report 2011, offers an overview of the Company focusing on its business activities, social contribution activities, and human resources development
activities. The special feature details ALSOK’s initiatives to support restoration efforts in the areas
affected by the Great East Japan Earthquake, which occurred on March 11, 2011.
Reporting Period:  April 1, 2010, to March 31, 2011 (includes some activities from outside the reporting period)
Scope: The Company, its 51 consolidated subsidiaries, and its 9 affiliates accounted for under theequity method (In cases where the scope differs, it will be redefined accordingly.)
Publication Date: October 2011 (The next CSR Report will be published in October 2012.)

Cautionary Statement Regarding Forecasts and Projections
Statements in this CSR Report include forecasts and projections based on the Management Policies and businessplans of SOHGO SECURITY SERVICES CO., LTD., and of the ALSOK Group. These forecasts and projections are madein consideration of the information that was available when this report was prepared. Accordingly, subsequentchanges in the operating environment could influence actual performance.
“ALSOK” is the name of the Company’s corporate brand that was created with the goal of raising brand strengthand awareness as well as further enhancing the Company’s corporate image. The Company’s official name is­SOHGO SECURITY SERVICES CO., LTD.

Contents
1 Message from the President
2 Overview of ALSOK
2 Business Activities
4 Social Contribution Activities
6 Human Resources Development Activities
8 Special Feature
8 ALSOK’s Response to
the Great East Japan Earthquake
10 Reconstruction Support
12 CSR Activities Report
12 CSR Management
14 Corporate Governance
16 Building a Comfortable Work Environment
18 Consideration for the Global Environment
20 Providing Proper Security Services
22 Improving Security Service Quality andClient Satisfaction
26 Contribution to Local Communities
28 Information Communication Tools
29 Corporate Information

message from the President

Having a clear sense of
responsibility, we aim tocontribute to society throughour security services.

Atsushi Murai
President and Representative Director
Chief Executive Officer (CEO)our Social mission

established deep relationships with local communities through activities called

The security services industry in Japan has been around for almost 50 years. As

ALSOK ANSHIN classes, which have provided over 740,000 children with

one of the earliest companies in this industry, ALSOK has continued to be an

opportunities to learn how to avoid being a victim of crimes. In these ways, theindustry leader, working to maintain the safety and security of Japanese society

ALSOK Group is constantly considering what its stakeholders expect from it. In

as well as develop the industry. We have undertaken a number of stationed

order to reinforce these efforts, we have begun reporting our CSR activities based

security operations at major historical events, such as the 1970 World Expositionon the guidelines outlined in ISO 26000, an international standard providing

in Osaka and the 1972 Sapporo Olympics.

guidance on social responsibility that was released by the International

Today, ALSOK provides security services throughout Japan, including Electronic

Organization for Standardization (ISO) in November 2010. We will actively collect

Security Services for corporate and individual clients as well as Transportation

feedback on these reporting efforts in order to facilitate the continual

Security Services in which the Company transports cash and other valuables for

improvement of our information communication tools.

financial institutions. Recently, we have been expanding our services to support
Management System, which offers comprehensive ATM management services for

Support for Restoration efforts Following
the great east japan earthquake

major convenience store chains and other clients.

The Great East Japan Earthquake on March 11, 2011, was the greatest ordeal forvarious other functions of society. A prime example of this is our Total ATM

Our missions are to promote our business with a spirit of gratitude and athe country since the end of World War II. Immediately after the disaster, ALSOK

samurai spirit, and to maintain social safety, which is a basic element of our daily

quickly worked to restore operations at affected branches and began providing

lives. Despite data showing improvements in public security, people’s actual

support to restoration efforts in the affected regions. However, we recognize that aperception of safety has been worsening. We, therefore, believe ALSOK must playsignificant amount of time is still required before a full recovery can be realized.

an increasingly important role in securing social safety.

I would like to offer my deepest condolences to those who were affected by thisdisaster. In addition, I hereby pledge that the entire ALSOK Group will continue toPromotion of CSR activities

support restoration efforts to the full extent of its abilities.

Our business activities are conducted within society, and are therefore dependent
upon people that make up society. Accordingly, I believe that our success in thein Closing

security services business today proves that we have met the diverse expectations

ALSOK will continue to focus its efforts on CSR activities in order to maintainof these people throughout history.

the continued support of society for many years to come. I hope that you will

We have published this report, CSR Report 2011, our first report of this kind,

continue to support ALSOK as we undertake this endeavor.

in order to clarify our role and responsibilities as a leading company in the
security services industry.

October, 2011

At present, the ALSOK Group consists of approximately 28,000 employees,
who directly interact with its various stakeholders throughout Japan including
corporate and individual clients as well as suppliers. Further, ALSOK has

CSR Report 20111

overview of aLSoK

Comprehensive Security Services
that Meet Social Needs
BUSINESS ACTIVITIES

as an industry-leading security services company, aLSoK is protecting clients’ lives, assets,
and safety, while remaining responsive to changes in the operating environment.

developing Superior next-generation Security Servicesof Japanese society has led to an increase in the demand for security services.

ALSOK’s operations are divided into two segments: Security Services, which con-Therefore, it is necessary that we develop new products and services in this seg-sists of Electronic Security Services, Stationed Security Services, and Transporta-

ment that exceed the boundaries of our traditional services in order to address thistion Security Services; and its Total Building Management Services and Disasterincreasing demand.

Prevention Services, which offer building management and operation services, fire

To this end, we are constantly pursuing the development of superior next-gen-

extinguishing equipment inspection services, and other related support services. In

eration security services so that we may continue to provide various forms of safe-

these areas, it has developed a complete lineup of products and services that help

ty and security as a leading company in the security services industry.

maintain the safety and security of society.
ALSOK’s business foundation is differentiated from its competitors by its nationwide network of sales and operating bases as well as its security services infrastructure, which allows it to provide high-quality security services, including
service offerings for rapid responses to client emergencies. Further, for its Transportations Security Services, which involves transporting large amounts of cash, ALSOK
has established a strong client base of banks and other financial institutions andan unshakable reputation of trust among these institutions.
In our mainstay Electronic Security Services segment, we currently provide
services to 396,580 corporate-client facilities and 145,074 individual-client
households. These facilities and households are connected to our Guard Centers,
which monitor these premises 24 hours a day, 365 days a year, to maintain theirsafety and security on a daily basis. Further, the growing diversity and complexity

Sales by Service
Fiscal Year Ended March 31, 2011

Sales

¥279,272 Million
eLeCtRoniC SeCuRity SeRviCeS
Stationed SeCuRity SeRviCeS
tRanSPoRtation SeCuRity SeRviCeS
otheR SeRviCeS

49.6%
25.5%
17.1%
7.8%

oveRview oF SeCuRity SeRviCeS buSineSS
electronic Security Services
ALSOK’s Electronic Security Services segment installs security equipment in clients’ premises, including offices and homes, and provides remotemonitoring of these premises 24 hours a day, 365
days a year, from its nationwide network of Guard
Centers. At its Guard Centers, ALSOK staff monitors
alarms that warn of intrusions, fires, and other emergency alerts and dispatch on-call security staff to theclient’s premise, where they provide the appropriate
response to the situation at hand.

2

CSR Report 2011

Stationed Security Services
ALSOK’s Stationed Security Services segment stations security guards at office buildings and other client facilities. These security guards administer access
control by monitoring each person who enters or exits
the premies. In addition, they patrol the inside andperimeter of the area to promptly detect suspicious
people or other irregularities. Further, our disasterprevention centers and central management centersconduct monitoring activities to help prevent crimeand disasters as well as to ascertain any problems
with the facilities.

transportation Security Services
ALSOK’s Transportation Security Services segment
includes its mainstay Total ATM Management System
and Cash Deposit Machine On-line System services.
In addition, the segment provides services to financial institutions, such as its Cash Transport System,
for the safe and speedy transportation of cash andmarketable securities between specified locations
using cash transportation vehicles.

Clients
Financial Institutions / Government Offices andJapan Post / Corporations / Individual Households

maintaining the safety and security ofsociety 24 hours a day, 365 days a year
Systems

Security Staff

Electronic Security Services(Guard Centers)

Monitoring System

Private Financial Initiative (PFI)
Operations

Total ATM Management System

Parking Lot Management System

Home Security

Transportation Security Services

Stationed Security Services

it-based next-generation Security Services

Original Systems Fusing Cutting-edge Technologies and Years of Operational Experience
aLSoK-gv—internet-based monitoring System

Reborg–Q—new Stationed Security RobotIn April 2011, the Company launched the newest addition to its “ALSOK Guard
System” lineup, “ALSOK-GV” (read as “ALSOK G-five”). ALSOK-GV leverages thehigh-speed, high-volume Internet communications to automatically send imagesof detected disturbances to ALSOK’s Guard Centers. This allows it to offer
comprehensive security services including crime and disaster prevention,
reporting of emergency incidents, equipment monitoring, and facility management services. In addition, this service provides added security throughbackup lines, which continuously secure the premises even in the event thatthe main lines are disconnected. Further, the use of secure Internet connections helps to reduce communication costs.

In 1982, ALSOK began research and development initiatives geared toward
creating security robots with the goal of addressing future social issues, suchas the labor shortfall stemming from the trend of a lower birthrate and aging
population in Japan as well as the rise in violent crimes. Since then, it has established an unrivaled track record in the field of security robots. To date, wehave developed robots for three different service areas—security, reception, andadvertising—and have put such robots into practical use. Currently, these robots
can be found providing guidance and information to guests at commercial facilities, science museums, and other facilities,
and performing monitoring and other security
duties. Of particular interest is the new stationed security robot Reborg–Q, which helps torealize highly efficient and effective security operations by working together with security staff
and supplementing their efforts. Looking ahead,
ALSOK aims to lead the development of security
services in the 21st century by revolutionizing
both traditional security staff and state-of-theart security robots.

Flow of Service
ClientImage and infrared
sensors simultaneously
detect disturbance

Rush to the scene

15 images and sound data of the timearound which the disturbance occurredtransmitted through the Internet

ALSOK
Image Monitoring Center

Audio warning via speakers

Guard Center

Dispatch order to security staff

Reborg–Q, offering a security
system that combines the efforts
of security staff and robots

CSR Report 20113

overview of aLSoK

Contributing to Society
with a Spirit of Servitude
SOCIAL CONTRIBUTION ACTIVITIES

we are conducting wide-ranging social contribution activities based on a spirit of gratitude,reflected in a humble feeling of thankfulness to all the people and things around ourselves.

expressing gratitude toward the Society that Created us

In Japan, recent surveys have shown a worsening of the perception of safety,

In society, people are interdependent on those around them and cannot live without

as seen through the high percentage of people who responded on surveys that

their support. For this reason, it is important for people to be humble and thankful

public safety is deteriorating. In addition, there has been the emergence of new

for all the people and things around them. The same can be said of companies.

social trends, such as increasing numbers of seniors and women living alone as

ALSOK itself has been able to successfully continue offering security services up

well as the dilution of interpersonal relationships in local communities. In this en-

until this point by virtue of the support and trust from its clients.
One of the principles behind ALSOK’s Management Philosophy is acting with avironment, leveling its services for individual clients and other offerings, ALSOK’s
security services operations are spreading to all areas of society.

spirit of gratitude, which we believe is the most important value for people to hold.

In response to the increasing number of social issues, ALSOK intends to play

We at ALSOK express our gratitude to not only our clients, but also to society. One

a greater role in society. To this end, we aim to achieve a clear understanding ofof our social contribution activities embodying this spirit is the ALSOK Gratitude

the issues society faces and to develop our business activities and social contri-

Movement that began during the year following the Company’s foundation.

bution activities in a manner that addresses these issues by leveraging the experience and wealth of security-related expertise we have acquired over the years.

aLSoK anShin CLaSSeS—a viSibLe eXamPLe oF SoCiaL ContRibution
As the number of crimes against elementary school students increases, childsafety has become an important issue for society. As a reliable security services company, ALSOK believed that it should tackle this social issue andtherefore began offering ALSOK ANSHIN classes, a series of crime prevention
classes for elementary schools students, in October 2004. Since then, over
740,000 children have participated in these classes.
In these classes, ALSOK Group employees show children how to avoid being a victim of crimes with the aim of raising their awareness regarding such

issues. ALSOK ANSHIN classes also serve as an opportunity for ALSOK totransmit its crime prevention education know-how to the teachers and parents.
By raising crime awareness among children, ALSOK hopes to contribute toadded community safety.

over

ALSOK ANSHIN Class Participation

740,000

People175,445

159,613Children in total

131,106
99,226

91,179 84,602

5,058

Class for elementary school students on safe commuting

4

CSR Report 2011

FY

04

05

06

07

08

09

10

Expressing our gratitude to society

Clients
Jun Murai Memorial Foundation

ALSOK’s Female Marching Band—VIVACEALSOK’s Female
Marching Band—VIVACEIn 1985, ALSOK formed its all-female
marching band—VIVACE, consisting of
employees. Since then, this marching
band has held parades, performances,and exhibitions at various events andceremonies across the nation. The
marching band’s motto is to be “strong,fair, gentle, and ever grateful.” VIVACE willcontinue to hold parades, performances,and exhibitions with the aim of inspiring
more people.

899

Number of performances sinceformation (as of March 31, 2011)

First Aid Training

ALSOK Gratitude Movement

Sports Promotion [JOC/JWF-026]

Security Center Pavilion at KidZania

ALSOK Gratitude Movement

Sports Promotion

Pavilions at KidZania

The ALSOK Gratitude Movement is anembodiment of a spirit of gratitude originally defined by ALSOK’s founder, thelate Jun Murai. The movement was
launched to benefit society both insideand outside of Japan. It is based on thedoctrine of the need to appreciate thebenefits received daily from the nationand society as well as to uphold a spiritof “live-and-let-live gratitude.” The movement supports a range of activities
through such means as donating welfare
vehicles and providing disaster relief.

ALSOK has five in-house sports clubs including its judo and wrestling clubs.
These clubs have produced a number of
Olympic medalists and international
champions. As a security services company, ALSOK believes that promoting
sports among employees helps to improve the quality of its security services
by fostering and improving employees’
self-defense skills as well as physical andmental endurance. Based on this belief,
the Company holds annual in-housemartial arts tournaments for all Group
employees. ALSOK also runs children’s
judo classes throughout Japan with thegoal of spreading the joy of sports.

ALSOK has set up pavilions at KidZania
Tokyo and KidZania Koshien, amusement
parks for children. At these pavilions,known as “Security Centers,” children canexperience Transportation Security Services as they transport “KidZos,” the official currency of KidZania. Children must
work as a team to fulfill the importantmission of protecting the client’s assets,
thereby helping them learn responsibility
and the importance of teamwork andalso to experience the feeling of satisfaction that comes from a job well done.

44

Number of years the ALSOK Gratitude
Movement has been conducted

5

Number of Olympic medalists fromALSOK sports clubs

Over

1,500,000

Number of children to visit KidZania(fiscal year ended March 31, 2011)

CSR Report 20115

overview of aLSoK

Developing Professional
Human Resources
HUMAN RESOURCES DEVELOPMENT ACTIVITIESaLSoK strives to develop human resources that possess a samurai spiritcharacterized by the words “tough,” “fair,” and “kind.”intolerance of Failure—the Key Principle in Providing Security Services

employs 27,790 people. In order to develop all of these employees into security

We believe that a samurai spirit defined in ALSOK’s Management Philosophy is theprofessionals that possess a samurai spirit, ALSOK is creating a diverse range ofmost important mindset that one should hold when maintaining the safety andemployee training programs, including those for new employees and managers as

security of society through security services. At the sites of security operations, pro-well as divisional and rank-based training programs. Training programs for new

tecting clients’ lives and assets requires the toughness needed to take decisive

employees are geared toward cultivating a mentality of intolerance of failure,action, which must be forged through intense, regular training. Further, security ser-which is the key principle in providing security services, among these employees.

vices cannot be successful without a foundation built on strong bonds of trust with

Further, these programs include lectures to help new employees develop thethe client. For this reason, all of our security staff are required to be fair, ethical, andknowledge and skills necessary for operating security systems, and feature ahighly responsible. Moreover, the driving force behind successful security services

training environment conducive to employees’ individual efforts to pursue indi-

is a kind heart that is always considerate of others and wishes them peace of mind.

vidual skill development. Through these initiatives, we have established compre-

All of these values are consolidated within a tough yet fair, kind samurai spirit that

hensive employee training systems. The number of ALSOK employees holding

forms the base of ALSOK’s Management Philosophy.

qualifications is one of the highest in the industry.

Operating an uncompromising security system requires human resources thathave been developed to be superior on all counts. Currently the ALSOK GroupinitiativeS to beCome a teChnoLogiCaL LeadeR
ALSOK’s security services are supported by sophisticated equipment and software, which require advanced technological capabilities and a wealth of specialized knowledge to develop and maintain.
In order to cultivate employees that possess these skills, ALSOK is instituting
training programs to help employees involved in development operations acquirebasic knowledge pertaining to such areas as telecommunications hardware, software, and networks; and designing and constructing crime prevention, disasterprevention, and internal/external access control systems. Other programs include
those on advanced techniques necessary for development processes. In addition,
high-ranking technicians participate in training programs on state-of-the-art network technologies and development project management techniques. These programs teach the technicians skills that are useful in a number of advanced R&D
projects, such as those employing image and sound analysis technologies andthose that are based on human behavioral theories.

These initiatives support ALSOK’s efforts to strengthen its low-cost, highly
convenient Electronic Security Services for both corporate and individual clients that utilize such advantage technologies as the Internet and other telecommunications networks.
Through these efforts, ALSOK is steadily evolving with the goal of becoming atechnological leader in the field of security services.

Security robot development utilizing employee training principles

6

CSR Report 2011

Developing capable employees
for our nationwide operations

New Employee Training

Quality Improvement Tournament

Judo Tournament

Kendo Tournament
Areas covered by ALSOKAreas covered by ALSOK Group companies

Providing Clients with a“Feeling of Security”

Our Electronic Security Services systems
provide clients with safety and security,
something formless. Even though we cantake every measure to explain these services with words, the fact is that earningclients’ trust is of the utmost importance.
When a client says, “I’m so happy I installed home security,” I truly feel the
pride and satisfaction of a job well done.

(Sales, Johoku Branch)

Preventing the Spread of Damage

Patrolling Without Error

Quickly Issuing Orders Basedon Various Factors

Members of the Electronic Security Services staff rush to the scene when a disturbance is detected at our clients’premises. We offer on-site response to intrusions as well as fires, power outages,
and various other disturbances. We carefully prepare for the occurrence of these
disturbances 24 hours a day in two working shifts. During a shift, we must stayalert, and the night shift is particularly
tense as there are a number of highly urgent disturbances to respond to. I takepride in my work, and am aware of the
responsibility that my daily work entails.

Failure is not tolerated in this line of work.
When I am on patrol, I always carefully
observe the surroundings and make sure
to confirm the task at hand with my patrol partner. These are the most basic elements of the job, and are not to beignored. It is a high-pressure job, one inwhich you could be attacked by a prowler
at any given moment. Therefore, I feel agreat sense of accomplishment every
time I am able to safely return to the office. Further, clients offer me words of encouragement, which brings me great joy.

I am responsible for issuing orders fromone of ALSOK’s Guard Centers, which aresaid to be the core of the Company’s operations. My primary duties include confirming the status of our clients’ premises
and whether any disturbances are occurring by constantly monitoring displays,
and issuing orders to prevent the spreadof damage. The initial response of theGuard Center has a significant impact on
the resolution of the issue. For this reason, I have great pride in my work andfind it very rewarding.

(Cash Deposit Machine Operations,
Transportation Security Services,
Keisou Kanagawa)(Guard Center, Chiba Branch)(Electronic Security Services, Chuo Branch)

CSR Report 20117

Special Feature

ALSOK’s Response to the Great
East Japan Earthquake
Immediately following the Great East Japan Earthquake on March 11, 2011, the entire Group sprang into action.
First-response measures, such as confirming the safety of employees in the affected regions, were quickly undertaken.
This special feature details the initiatives implemented by ALSOK in response to this disaster. While we were able toinclude information regarding ALSOK initiatives only from the outbreak of the earthquake to mid-April in this CSR report,
the Company still continues to assists restoration efforts.
ALSOK has developed an information website relating to the Great East Japan Earthquake (Japanese only), which can be accessed throughits corporate website.
On this website, we post regular updates on the status of the affected regions as well as information about our support and other related activities.
http://www.alsok.co.jp/quake/quake01.html

Quick Response Capabilities of the ALSOK Group

Accurate orders andinstructions from theHead OfficeInformation fromthe frontline

Establishment of Disaster Countermeasures Office within the Head Office

Shortly after the earthquake, we constructed a support system that was operated

Countermeasures Office within its Head Office. We quickly assembled the relevant

daily by roughly 100 employees from ALSOK and other Group companies. Within

personnel, began to collect information as to the extent of the disaster, and con-the first month after the earthquake, over 4,000 employees were dispatched to theducted support activities for the affected regions.

affected regions from Electronic Security Services, Stationed Security Services,

The first matter at hand was grasping the extent of the damage caused by thisTransportation Security Services, and maintenance divisions.

disaster. All employees from relevant divisions quickly contacted offices in the af-

Working in cooperation with offices in these regions, we also supplied the re-fected regions and confirmed the damage to facilities and safety of their employ-

gions with relief items such as heaters, water, rice, cup noodles, and underwear.

ees. Next, the Disaster Countermeasures Office requested that Group companies

Further, the Group endeavored to provide these regions with a stable supply oftransport relief items to the quake-hit areas. Subsequently, the office quickly dis-gasoline and diesel oil to be used in emergency power generators and automo-

patched a volunteer team of 17 employees to one of the disaster-affected areas.

biles. Tankers and drums filled with these fuel resources were collected from

Following this, early in the morning of March 12, three cash transportation vehicles

ALSOK branches and Group companies across Japan and rapidly transported to thefull of relief items were dispatched to the affected regions. Additionally, several

devastated sites. Moreover, the ALSOK Group aims to continue to support restora-

managers from the Head Office went to the affected areas in order to assist thetion efforts at the affected offices into the medium term and thus established thepeople with restoration efforts. Three of them worked for Tohoku Branch, two for

Disaster Countermeasures Branch within its Head Office on March 28, 2011.

Ibaraki Branch, and three for Fukushima Sohgo Security Services Co., Ltd.

8

Detachment of Over 4,000 Employees to the Affected Regions

Within a mere nine minutes of the first earthquake, ALSOK set up the Disaster

CSR Report 2011

Response in accordance with the bCP
Since the Great East Japan Earthquake was beyond the scope of assumption, the ALSOK Group’s Tohoku Branch
and other Group companies directly suffered a great deal of damage. We, however, were able to continue our operations in the affected areas due to all-hands actions. Fortunately, prior to the earthquake we had developed abusiness continuity plan (BCP), constructed a flexible nationwide response network, and conducted regular emergency response training in preparation for such a large-scale disaster. We believe that these preemptive initiatives
enabled us to develop appropriate, quick responses to the disaster.
Meeting for information exchanges regarding the Great
East Japan Earthquake conducted until April 11, 2011groupwide efforts to Restore operations at the affected offices
Maintaining Order in the Affected Regions
ALSOK has worked to maintain order in the affected regions since the earthquake. At the same time, ALSOK
employees moved through the devastated cities—which proved to be a difficult task—in order to confirm thestatus of clients, and search for valuables on clients’ premises, some of which had been buried under houses carried by the tsunamis. At the same time, ALSOK employees patrolled the parking lots in which abandoned cars were stored.
In addition, to prevent secondary disasters, employees went around the pitch-black streets during power
outages with only flashlights to guide them.

Response to 47,000 Alarms
After the earthquake, Sendai Guard Center recorded approximately 47,000 alarms. The alarms included many
requests for security staff to be sent to client premises. They came not only from clients in the affected region,
but also from clients operating chain stores all over Japan.
Later, it was anticipated that the Sendai Guard Center and other Guard Centers in the affected regions would
soon run out of fuel for their emergency power generators. In order to prevent this, employees from branches andGroup companies nationwide came together with the slogan of “keep the heart of ALSOK beating” and worked
to secure the necessary fuel supplies for these Guard Centers.

Collecting Cash from ATMsOn April 12, 2011, the national government issued an evacuation order that forced people within 20 kilometersof the Fukushima Daiichi Power Station to leave the area. Following this, Fukushima Sohgo Security Services
Co., Ltd., acted on its own initiative and sent 10 employees to collect the cash stored in the ATMs on 13 client
premises and close the shutters of their facilities.

While undertaking this dangerous task, these brave employees wore protective suits and radiation dosimeters.

Around-the-clock Support by Kita-Kanto Sohgo Security Services Co., Ltd.
Immediately after the Great East Japan Earthquake on March 11, 2011, Kita-Kanto Sohgo Security Services Co.,
Ltd., opened its head office in Utsunomiya City, Tochigi Prefecture, to the public to be used as an evacuation shelter.
Further, it also established an around–the–clock system for admitting evacuees from other prefectures fleeing from the damaged Fukushima Daiichi Power Station. Together with volunteers from the community, thecompany provided evacuees with hot meals and clothes. Employees conducted these activities for two months
hoping the victims would be able to resume their daily lives.

CSR Report 20119

Special Feature

Reconstruction Support
The Company, ALSOK Group companies, and employees were quick in providing support to restoration efforts in theregions affected by the Great East Japan Earthquake, in the form of monetary and other donations as well as volunteer
assistance. We offer Groupwide reconstruction assistance that is deep-rooted in areas affected by this disaster. In these
activities, employee volunteers helped clear debris and mud.

Support Activities Basedout of the Affected Areas
The First Volunteer Team Dispatched from ALSOK

Employee Volunteers Clearing Debris and Mud

Employee Volunteers Clearing Debris and Mud at an Elementary School
in Ishinomaki City, Miyagi Prefecture

Volunteer Activities by Employees

emergency rations as well as with hats and windbreakers to be worn during their

As one of its social contribution activities, ALSOK is delegating employee volunteers

volunteer work. Further, we plan to continue dispatching employees as long as

to assist in restoration efforts. A total of 350 such volunteers were assembled fromthere are those that are willing to participate in volunteer activities.

throughout the ALSOK Group nationwide over the period from April 8 to the end of
August 2011.
These employee volunteers are primarily stationed in Ishinomaki City, Miyagi

ALSOK has established a strong reputation among local volunteer organizations in

Prefecture, one of the cities heavily damaged by the disaster, where they are acting

the affected regions. While the roll-calls for volunteers generally involve calling eachin accordance with the instructions of local volunteer centers. They are mainly

individual’s name, it has become common for ALSOK volunteers to be called col-working to clear debris and mud, a very physically demanding task. These efforts

lectively as the “ALSOK Squad.”

have earned them the gratitude of the local community.
ALSOK is actively supporting the efforts of such employees. We allow themto take days off for volunteer activities without subtracting from their vacation
time, pay their transportation expenses, and provide them with places to stay and

10

Sense of Unity with the Affected Communities

CSR Report 2011

Most of the people requesting volunteer help appeared to be senior citizens
living alone, who are unable to perform heavy labor. In assisting these people,
ALSOK volunteers also offer emotional support by talking with them.

Report from an employee volunteer
Watching the tragedy in the affected regions on TV, I immediately felt the urge to rush to the aid of the people
there. After arriving at the site, I quickly realized that the debris and mud covering the city had become a great
obstacle, disrupting people’s lives. So, I tried to remove the obstacle, feeling pride as an employee of ALSOK as
well as a citizen of Japan. I believe that I would have been unable to help these people if not for the support of
ALSOK. We were forced to work with limited time and equipment, sometimes having to withdraw before the job
was complete. When the people living in these areas thanked me profusely for my efforts, I even felt humbled as
I stood before them.

Ikuhiro KaidaFirst Volunteer Team Leader, General Affairs,
Head Officemajor Restoration Support activities for the affected Regions and People
Donating to the Restoration Efforts
In order to contribute to the fast recovery of the affected areas, the entire ALSOK Group made monetary donations. We collected donations of ¥30 million from approximately 25,000 employees of the ALSOK Group,¥50 million through the ALSOK Gratitude Movement, ¥30 million from Group companies, and TWD4 million(approximately ¥11 million) from an associated company, Taiwan Shin Kong Security Co., Ltd. (SKS). All the
donations were sent to the Japanese Red Cross Society, which expressed its gratitude toward the ALSOK Groupfor its support of restoration efforts.

Street Fund-raising Activities by ALSOK Athletes
On March 25, 2011, athletes associated with the ALSOK Group collected donations through street fund-raising
activities in front of Shibuya Station in Tokyo. Donations collected through this activity were given to the Japanese Red Cross Society as part of the ALSOK Gratitude Movement. Further, the Company participated in the
East Japan Earthquake Charity Auction, which was held by Yahoo Japan Corporation starting on April 8, 2011.
ALSOK athletes put up a number of valuable memorabilia related to these athletes up for the auction, including
a Judo uniform signed by a judo practitioner, Kosei Inoe.
[JOC/JWF-027]

Support to Affected Regions through Donations and Purchases
ALSOK donated approximately 400,000 masks including both standard and high function masks for protection
from dust and infection. 120,000 of the masks were distributed to shelters in Iwate Prefecture by ALSOK Iwate
Co., Ltd., an ALSOK Group company. Moreover, a substantial number of employees from all ALSOK offices purchased agricultural products grown in Fukushima Prefecture, the most affected area by harmful rumors of contamination by radiation.
Nagao, President and Representative Director of ALSOK Iwate, carrying donations to an evacuation shelter (Right).

Support for the Earthquake Victims through Employment
The Group aims to support people that suffered due to the earthquake through job offers. We have implemented special hiring programs targeting students whose employment agreements had been dissolved and people
who had lost their job or their workplace due to the direct or indirect effects of this disaster, as well as students
graduating in spring 2012. As part of these efforts, we have increased the number of opportunities for people
to be screened for employment in these areas and set aside approximately 100 positions for the people affected by the disaster.

CSR Report 201111

CSR activities Report
Organizational Governance

CSR Management
aLSoK’s management Philosophy is based on always acting with a spirit of gratitude and a tough yet fair,kind samurai spirit, and we feel that undertaking corporate social responsibility (CSR) activities is a meansof exercising this philosophy.
Management Philosophy

Management Policies

Our business operations are based on

1. Fundamental Spirit

3. basic Strategy

a Management Philosophy exemplified

Under any conditions, we work hard to abide by our core

While we devote ourselves to security services, we alsoby always acting with a spirit of grati-

principles as exemplified in a samurai spirit based on

seek to offer diversified services to meet contemporary

tude and a tough yet fair, kind samurai

toughness, fairness, and generosity, and in a spirit ofdemands to the extent made possible by our cumula-spirit. Our mission is to help maintaingratitude. We are also committed to developing the hu-tive expertise in the area of security operations.

social safety, an indispensable element

man resources needed to provide reliable services.

of our lives, as well as to make constant

4. Contributing to Society

improvements to continue being the in-

2. Priority

dustry’s leading company.

Our top priority is to provide security services of thefirst rank, as reflected in profits, while meeting shareholder expectations and enhancing the welfare of ourIn the spirit of service, we adhere to all government security policies and seek to make positive contributions
to society.

employees.

basic CSR Policy

Structure of CSR ideals

Almost 50 years have passed since the Company was founded in July 1965, andTo clarify the guidelines of how we will practice the Management Philosophy and conduct

throughout these years we have advanced our security services operations based on the

CSR activities on a daily basis, ALSOK has established the Management Policies andtwo principles of acting with a spirit of gratitude and a tough yet fair, kind samurai spir-

the Code of Conduct as well as a number of regulations and internal rules. Further, theit. These two principles are the source of our commitment to maintaining the safety andCompany has outlined issues to address in these activities, giving a clear structure tosecurity of society, and serve as the foundation of our Management Philosophy. Further,

the CSR ideals.

we believe that without practicing these principles, the Company will be unable to fulfill
its commitment to CSR.

The Management Policies sets out the principle of how the ALSOK Group should
engage with clients, shareholders, and employees as well as society and all its otherstakeholders. The Code of Conduct defines how all members of the Company, including
employees and executive officers, should act in their daily business activities. The Com-

management Philosophypany has also established various regulations and internal rules related to specific issues. Based on these guidelines, we are incorporating CSR activities into all areas ofour business operations.
In addition, to promote the Management Philosophy throughout the Company, wemanagement
Policies
Code of Conduct

encourage our employees to recite this philosophy at morning meetings and other occasions to ensure that they implement it in their daily lives.

Strengthening CSR Promotion Framework
In order to strengthen CSR promotion framework, the ISO & Internal Control Officechanged its name to the CSR Promotion Office in April 2011. This office is responsible forinternal Regulations and Rules

all areas of the Group’s CSR activities and undertakes tasks such as following the progress of achieving CSR goals and communicating CSR-related information to stakeholders.

12

CSR Report 2011

CSR activity Reporting for the Fiscal year ended march 31, 2011
The Company always considers the expectations of its stakeholders and is constantly working to improve its CSR activities accordingly. To this end, theCompany reported on the CSR activities in practice during the fiscal year ended March 31, 2011, based on ISO 26000, an international standard for social
responsibility released in November 2010. This standard indicates effective methods of incorporating CSR within Corporate dialogues through active
communication with stakeholders regarding social responsibility. Therefore, the Company employs a format based on the core subjects of this standard inthis CSR Report.

ISO 26000 Core Subjects

Organizational
Governance

ALSOK CSR Issues

CSR Management

Major Initiatives• Basic CSR Policy

Pages

p.12–13• Strengthening CSR Promotion Framework• CSR Activity• Reporting for the Fiscal Year Ended March 31, 2011

Corporate Governance• Independence of Outside Directors and Corporate Auditors

p.14–15• Dialogues with Stakeholders• Compliance• Risk Management

Human Rights /Labor Practices

Building a Comfortable• Employee Training Programs

Workplace Environment• Career Development Programs (Open Application System)

p.16–17• Communication with Employees• Work-Life Balance / Occupational Safety and Health

The Environment

Consideration for• Reduction of Energy Use and CO2 Emissions

the Global Environment• Reduction of Security Vehicle Energy Use

p.18–19• Effective Utilization of Resources• Green Purchasing Guidelines

Fair Operating
Practices

Providing Proper• Compliance with the Security Business Law and Other Relevant Laws

Security Services• Thoroughness of Fair Competition and Transparent Transaction Practices

Consumer Issues

Improving Security Service• Security Service Quality Improvement

Quality and Client Satisfaction• Safety Promotion in Transportation Security Services

p.20–21• Protection and Management of Information Assets

p.22–25• Employee Skill Development• Client Satisfaction Improvement

Community Involvement
and Development

Contribution to• Contribution to Social Welfare

Local Communities• Development of a Safe and Secure Society

p.26–27• Promotion of Sports Activities• Contribution to Education and Academia

CSR Report 201113

CSR activities Report
Organizational GovernanceCorporate Governance
The Company has developed an effective structure of corporate governance and framework to address the various management risks,
and at the same time endeavors to ensure the impartiality and transparency of management.

basic Corporate governance Policy方

governance controls for management are functioning properly. Accordingly, the Com-

The ALSOK Group advocates “Contributing to Society” as one of its Management Policies,

pany has adopted this corporate governance system based on the judgment that it suf-

and focuses on ensuring public safety and security, an indispensable part of humanficiently secures the impartiality and transparency of management.

existence. Meanwhile, to continue to be a corporate group that is trusted by all stakeholders, we strive to reinforce Groupwide corporate governance with measures that

dialogues with Stakeholders

separate managerial execution and oversight functions, allow swifter decision making,

ALSOK places great value on communicating with its various stakeholders and works toestablish strong corporate ethics, and provide transparency in business management.

reflect this in its management practices.

Corporate governance Systemmatters directly with the President and Representative Director. In addition, the Client

ALSOK has adopted a corporate auditor system. The Company’s Board of Directors con-Service Improvement Committee works to periodically relay feedback from clientssists of seven directors, two of which are outside directors. Its Board of Corporate Audi-

throughout the Company. Further, ALSOK endeavors to convey information regarding

To this end, the Company regularly holds gatherings in which employees can discuss

tors consists of four corporate auditors, three of which are outside corporate auditors.

anti-crime precautions, advanced security technologies, and other security-related infor-

The Board of Directors meets, in principle, once a month, and is responsible for making

mation through various initiatives including the ALSOK ANSHIN classes, crime prevention

decisions regarding important management issues and overseeing operational execution.

classes held at elementary schools nationwide; seminars; and lectures. At the same time,

The Management Committee, which is headed by the President and Representative

ALSOK is also creating opportunities to listen to opinions directly from members of the

Director, meets, in principle, twice a month. This committee is responsible for deciding

community as well as company representatives and risk management officers regarding

what issues are to be presented to the Board of Directors and discussing businesssuch security issues.

policies determined by the Board of Directors.
The Board of Corporate Auditors meets, in principle, once a month. One corporate
auditor attends the meetings of the Management Committee to ensure the managerial
execution is appropriately done.
ALSOK strives to clarify the division of roles in management oversight and businessexecution as well as expedite management decision making. To this end, it implemented the executive officer system in 2002, an internal company system in 2010, and also
appointed a Chief Executive Officer (CEO) and Chief Operating Officer (COO) in 2011.

ALSOK lecture at Security & Safety Trade Expo 2010

independence of outside directors and Corporate auditors

internal Control Systems

The Company appoints outside directors and corporate auditors based on their ability

The Company has developed internal control systems based on the Companies Act, theto supervise the management team from a perspective of independency that does not

Financial Instruments and Exchange Act, and other applicable laws and regulations tocause conflicts with general shareholders’ interests. They offer opinions based on theensure that the operational execution of directors is compliant with laws and regulations

experience and expertise acquired during their former professions.

as well as with the articles of incorporation. These systems also ensure the appropriateness

The Company has reported to the Tokyo Stock Exchange that two outside directors

Further, the Company has established the ALSOK Charter, which compiles the basic

stipulated by the stock exchange. The outside directors cooperate with outside corpo-

philosophies we have held since our founding, a spirit of gratitude and a samurai spirit, torate auditors and make timely and adequate opinions on the matters at hand whenserve as a guideline for all of ALSOK’s corporate activities. Through the establishment ofattending meetings of the Board of Directors. The participation of the outside directors

the abovementioned internal control systems, ALSOK can rigorously monitor the appro-in these meetings enables the Company to have supervision of operational executions

priateness of its financial reporting and its business activities.

of internal directors conducted from an independent standpoint.
In the same manner as the internal corporate auditors, the outside corporate auditors coordinate with the Inspection Department and the independent auditing corporation by periodically exchanging information, and conduct auditors’ audits, internal
inspections, and financial audits. They also evaluate the legality of the measures implemented by Internal Control Operations. Due to the above, the Company acknowledges
that the outside corporate auditors are able to conduct effective audits and that the14of the Company’s business activities.

serve as independent officers pursuant to the rules for listed companies, which were

CSR Report 2011

Complianceorganized the Risk Management Committee based on risk management rules, which

Compliance Rules

were established in 2002, and assigned the executive officer in charge of risk manage-

ALSOK recognizes the importance of compliance, and conducts its security services

ment as its chairperson. In addition, individual risk management assessment bodies

operations while observing the Security Business Law. Accordingly, the Company has

have also been set up at the Head Office and each individual business office to under-

established compliance rules, which further increase directors’ and employees’ law-take exhaustive, companywide risk management activities.

abiding spirit as well as contribute to the abidance of internal rules. Strict complianceBusiness Continuity Plan

is what forms the Company’s basic principles.

The Company has developed disaster precautionary measures as well as a business con-Compliance Promotion System

tinuity plan (BCP) in order to address situations that maybe caused by earthquakes and

At ALSOK, the Board of Directors and the Management Committee work in close coopera-

other natural disasters, which standout among the significant risks listed by the Company.

tion with the Compliance Committee, which is headed by the executive officer in charge

The disaster precautionary measures were designed with the goal of ensuring theof compliance, to promote compliance throughout the Company. The efforts are sup-safety of employees when major natural disasters are anticipated to occur as well as

ported by subordinate members of the Compliance Committee, including the secretariat,

allowing the Company to expediently assemble the necessary amount of personnel tomanagers, and administrators of this committee. The head of the Compliance Committee

respond to the disaster.
The BCP covers concrete measures to minimize the effects on our clients, suppliers,

is responsible for setting concrete policies for the promotion of compliance, and gives out

shareholders, employees and other stakeholders by adequately reacting to the dam-

instructions, adjurations, and directions related to compliance as necessary.
Moreover, ALSOK has entered into advisory contracts with eight law firms in Japanage, along with measure’s to allow business operations to be continued to theutmost extent, which include measures to ensure swift resumption of business evenwith the aim of strengthening its ability to prevent the materialization of risks.

in the event of discontinuance.

ALSOK Hotline
The “ALSOK Hotline” was set up in April 2004 to facilitate the early identification andInformation Security

prevention of corporate ethics issues. If directors and employees encounter legal issues,

In September 2004, the Company established the Information Asset Management

improper conduct, or unethical behavior involving the Company, they are able to report

Committee chaired by the executive officer in charge of information asset management.
The purpose of the committee is to respond as swiftly as possible to changes in theby e-mail or via telephone without fear of detrimental treatment.

information asset management environment, such as full implementation of the Per-

Risk Management

sonal Information Protection Law in April 2005. The committee undertakes such activities

Risk Management System

as the development of a management structure for personal information, business, and

The Company places particular importance on risk management, which is the very na-

other important information in the Company’s possession as well as promotion of em-

ture of its business of protecting the safety and security of society. Accordingly, the Groupployee education on this topic.

General Shareholders’ Meeting
Committees

Board of Directors’ Meetings (Monthly)
2 Outside Directors
5 Internal Directors
Total: 7

Risk Management Committee
Compliance Committee
Information Asset Management Committee

Board of Corporate Auditors
3 Outside Auditors
1 Internal Auditor
Total: 4 (Includes two part-time auditors)

Discussions about Operational
Policies on Business Affairs
Management Committee (Twice monthly)
President and Representative Director (CEO)Internal Audits

Outside audits by an Independent
Auditing Corporation: Accounting Audits Conducted by
Grant Thornton Taiyo ASG

Inspection Department

Head Office, Internal Company
Divisional Management
Executive Officers
5 Directors and Executive Officers
18 Executive Officers
Total: 23

Legal Consultation
Legal Office

Advisory Contracts with Attorneys
in Specialized Fields

Internal Control Operations
As of June 25, 2011

CSR Report 201115

CSR activities Report
Human Rights / Labor Practices

Building a Comfortable Workplace Environment
ALSOK is enhancing its employee education programs and working to build a comfortable workplace environment
in order to help all employees exercise their full potential.

Providing equal opportunities for Self-actualization
At ALSOK, all employees feel a strong sense of responsibility in fulfilling their mission of protecting the safety and security of society around the clock. The Company’s operations are supported by these employees, who we believe are invaluable
human resources, and accordingly we strive to build a workplace environment inwhich all employees are provided with equal opportunities to achieve self-actualization, regardless of gender, age, or other factors. At the same time, as the numberof career women increases, we are actively supporting female employees throughout the Group.
In providing security services, our employees are directly responsible for protecting clients’ lives, assets, and safety. This indicates heavy responsibility, and wetherefore believe it is incredibly important to provide our employees proper training,
to ensure that they fulfill their duties. For this reason, we have developed a complete lineup of training programs, including those that help our employees acquire
the specialized skills required when performing security services and those thatteach employees the necessary knowledge and skills needed to operate state-ofthe-art security systems.

Troupe training for new employees

majoR aPPRoaCheS

main aChievementS (FiSCaL yeaR ended maRCh 31, 2011)• Employee Training Programs• Conducted a total of 3,403 voluntary education classes• Career Development Programs (Open Application System)• Practiced open application for positions to work in specialist fields and new business areas• Communication with Employees• Held 24 gatherings to further facilitate discussions between the President and employees• Work-Life Balance / Occupational Safety and Health• Recognized to be supportive of child-raising

employee training Programs

In-house Workshops

Hands-on Training Curriculum Starting from Company Entrance

Working to facilitate employees’ efforts to further develop their own skills, ALSOK holds

The first ALSOK training program the employees participate in is the one when they join

in-house workshops as part of a voluntary education program to serve as an opportu-

the Company. This program assists new employees in gaining both the basic and spe-nity for them to pursue additional education under their own motives. In the fiscal year

cialized knowledge needed to acquire the qualifications that security staff are legallyending March 31, 2012, we will work to respond to employees’ desire for self-improve-required to hold. Furthermore, it is geared toward helping employees to better under-

ment by increasing the frequency of these workshops.

stand ALSOK’s Management Philosophy and developing them to become capable ofproviding “security services of the first rank.”

Qualification Acquisition and Distance Learning

ALSOK has also developed a robust curriculum of hands-on training programs. Such

We aim to increase the percentage of employees carrying publicly recognized qualifi-

programs include ALSOK’s self-defense courses, fire extinguishing training using actual

cations in a variety of fields. ALSOK is primarily promoting acquisition of qualifications

indoor fire hydrants and fire extinguishers, and first-aid training using AEDs (automatic

relating to system installation, fire prevention equipment, electrical work, facility man-external defibrillators). These programs ensure that ALSOK employees are able to quick-agement, and information technologies. Under the ALSOK Standards (see page 22 forly respond to a variety of emergency situations that may arise.

details), we have set a goal of having 25% of employees hold qualifications relating tosystem installation, and are encouraging the acquisition of these qualifications accordingly.

16

CSR Report 2011

Further, we are expanding the range of qualifications for which employees can qual-

Employee Surveys—Gathering Employee Feedback

ify for greater recognition, such as being granted higher assessment grades on tests for

In order to gain a clear understanding of the mentalities of and sense of worth felt

promotions or receiving additional bonuses. We are also developing acquisition support

by employees working on the operational frontline and to make the Company a moreprograms for technical qualifications utilizing distance learning to encourage employees

comfortable place to work, ALSOK has been annually conducting employee surveys

to acquire these qualifications. Through these initiatives, we are facilitating employees’

since 1999.

efforts to develop higher levels of specialized knowledge and technical expertise, which

In the fiscal year ended March 31, 2011, these surveys investigated employees’

will subsequently help the Company build a staff of more professional employees ca-awareness of the Company’s management activities, their opinions on their work andpable of better responding to the various needs of clients.

workplace, and their satisfaction with various company systems. A total of 1,148 em-

Career Development Programs (Open Application System)

published in ALSOK’s internal newsletter YAEZAKURA.

ployees, a sampling rate of 8.9%, responded to these surveys, and the results were
The Company is constantly looking for highly qualified employees to fill important
posts, such as General Managers; as well as employees playing a role in specializedWork-life Balancefields like planning and accounting; and in the strategic development of new businessChild-raising Support and Encouraging Childcare Leaveor overseas business areas. When working to identify such employees, an open appli-

ALSOK aims to help its employees balance their work and their family life, and are ac-

cation system is used so that all ALSOK employees are able to apply as well. We also

tively developing internal regulations to support this. These efforts have earned theencourage all employees to propose ideas for new products and services. By increas-

Company a strong reputation. The Company was recognized by the Tokyo Labour Bureau

ing employee awareness of these programs, we aim to create a corporate culture thatas a company having supportive child-raising systems in June 2010 and acquired theencourages employees at all levels to take on new challenges and actively pursue their

Kurumin mark, which signifies its compliance with the Act on Advancement of Measures

own career development, which we believe will help invigorate employees and the or-

to Support Raising Next-Generation Children.

ganization as a whole.

Further, the Company is working to build a more comfortable workplace environment
for employees seeking to achieve such a balance. To this extent, it is offering a completeCommunication with Employees

Gatherings for Discussions between Employees and Management

array of supportive systems such as those that extend the period of time employees canreceive for childcare leave, nursing leave, or flexible working time. We have also intro-

The Company regularly creates opportunities for employees to exchange opinions induced a system that allows employees who have left the Company for purposes such as

an open and frank manner with the management. Employees’ views received duringchild birth or child-raising to be rehired.

these meetings are considered when formulating future company policies.
The Company also holds gatherings in which employees can discuss matters directly

Occupational Safety and Healthwith the President and Representative Director with the goal of exchanging ideas.

Mental Health Care

These gatherings totaled 24 times in the fiscal year ended March 31, 2011.

If ALSOK is to continue growing in a sound and sustainable manner, it is important that

In addition, at total of 135 Employee Satisfaction (ES) Meetings were held during

its employees be in both good physical and mental health. To promote good mental

the fiscal year ended March 31, 2011, to add additional depth to communication

health, the Company has developed the Mental Health Maintenance Plan in accor-

with employees.

dance with the mental health promotion policies of the Ministry of Health, Labour andWelfare. Managers are required to learn about this plan and other mental health promotion measures as part of manager training.

First-Aid Training for Naha Airport Security Staff (Okinawa Sohgo Security Services Co., Ltd.)In recent years, first-aid techniques, such as cardiopulmonary resuscitation, AED usage, and hemostatic techniques, have become increasingly important to those in the security services field. Accordingly, Okinawa Sohgo
Security Services Co., Ltd., which is responsible for protecting the safety of Naha Airport, is training its employees
in these techniques. Its security staff of 130 employees frequently receives instruction on cardiopulmonary
resuscitation, AED usage, and other first-aid techniques from the Naha Fire Department, preparing them torespond to health emergencies at the airport. In the past, ALSOK security staff members at other facilities haveassisted in saving lives by performing first-aid using AEDs after receiving such training, which led us to recognize
the importance of this training as well as coursework accompanied with daily practice.
First-aid training

CSR Report 201117

CSR activities Report
The Environment

Consideration for the Global Environment
Global environmental concerns are common issues for all humanity. To this end, the Company is working
to reduce the environmental impact of its operations and has set concrete goals to this end.

the environmental impact of aLSoK’s operations
ALSOK’s Electronic Security Services and Transportation Security Services require
the use of a large number of security vehicles.
Accordingly, the main ways that ALSOK’s operations impact the environmentis through the use of fuel for these vehicles, which cause the majority of theCompany’s CO2 emissions, and electricity for its facilities. In addition, there arevarious levels of impact due to the use and disposal of security equipment.
The Company is working to maintain a clear understanding of the impact of its
business operations on the environment, and is setting concrete goals for reducing
this impact.

Environmentally friendly hybrid vehicle

majoR aPPRoaCheS

main aChievementS (FiSCaL yeaR ended maRCh 31, 2011)• Reduction of Energy Use and CO2 Emissions• Introduced electric bicycles as well as motorcycles, three-wheeled scooters, and hybrid vehicles• Reduction of Security Vehicle Energy Use• Set related goals in Medium- to Long-Term Environmental Management Plan

• Effective Utilization of Resources• Digitalized contracts• Green Purchasing Guidelines• Approval of Green Purchasing Guidelines from all suppliers

Reduction of energy use and Co2 emissions

also revised to realize further reductions. As a result of these initiatives, fuel use in the

Energy Use throughout the Group

fiscal year ended March 31, 2011, was down 2% year on year, to 10,611 kL.

In 2010, the revised Act on the Rational Use of Energy was implemented, and ALSOK is
now classified as a special company under this revised law, which signifies that it is acompany in particular need of the rationalization of energy use. Accordingly, the Groupbegan working to reduce its energy consumption in the fiscal year ended March 31,

As a result, these reductions have led to a 2.2% year-on-year decrease in CO2 emission volumes, to 39,968 tons, in the fiscal year ended March 31, 2011.。

The Company’s CO2 Emissions (Non-consolidated)
Fiscal year 20092010. However, the increase in number of employees associated with the newly booked
contracts, the extension of hours in which facilities were used, and the record-breaking
summer heat in 2010, caused electricity use to rise 4% year on year, to 33,225,000
kW, in the fiscal year ended March 31, 2011.
In addition, the Group has endeavored to reduce the fuel used by its vehicles. For thispurpose, sales vehicles were downsized and the Company introduced electric bicycles aswell as motorcycles, three-wheeled scooters, and hybrid vehicles into its Electronic Security Services fleet. The means by which Electronic Security Services staff stand by were18

CSR Report 2011

Fuel for vehicles
Sourcet-CO2
Fiscal year 2010

Power foroffices, etc.

Fuel for vehicles

Power foroffices, etc.

Gasoline Diesel fuel Electricity, etc. Gasoline Diesel fuel Electricity, etc.
CO2 emissions
volumeTotal

16,040

10,136

14,69540,871

15,533

10,135

14,30039,968

Note: CO2 emissions from electricity use are calculated based on the emissions factors for electricity
companies provided by the government of Japan.

Reduction of Security vehicle energy use

Set Related Goals in Medium- to Long-Term Environmental
Management Plan

Recycling of Portable Rechargeable Batteries

The Company has set concrete goals in its three-year Medium- to Long-Term Environmental

ized disposable portable rechargeable batteries, which must be disposed of after use.

Management Plan (see chart below) for reducing the energy used by its security vehicles.

However, the Company is working to recycle these batteries and has become a member

The power supplies of ALSOK’s Electronic Security Services equipment contain internal-of the Japan Portable Rechargeable Battery Recycling Center (JBRC). Together with theReduction of Fuel Use Due to Revision of Means for Staff Standby

JBRC, we succeeded in recycling a total of 11.6 tons worth of portable rechargeable

In certain areas, security service staff dispatched to the scene of disturbances as partbatteries in the fiscal year ended March 31, 2011.

of Electronic Security Services wait in their security vehicles while standing by. However,in the Medium- to Long-Term Environmental Management Plan, we have established thegreen Purchasing guidelines

goal of changing the means of standby for these staff to have them wait in facilities,

In 2006, ALSOK established the Green Purchasing Guidelines. Since then, it has re-which will help reduce the energy used in the form of fuel for vehicles. This change will

ceived agreement from all of its suppliers with regard to the use of these guidelines, andbe conducted gradually over the three-year period that began in the fiscal year ended

now requires new suppliers to be compliant with these guidelines.

March 31, 2011, in which 135 depots using vehicles for standby are to be changed tofacility standby. In the fiscal year ending March 31, 2012, 151 depots will be changed, andan additional 96 are scheduled to be changed in the fiscal year ending March 31, 2013.

For information regarding ALSOK’S Green Purchasing Guidelines,
please refer to the link below.
http://www.alsok.co.jp/company/info/green.html (Japanese only)

effective utilization of Resources

Digitalization of Contracts
In July 2011, we introduced a contract management system that utilizes contracts
which have been digitalized. This has eliminated the need for copies of contracts to be
stored at offices, which has subsequently helped to improve efficiency and reduce paper use through the realization of paperless operations. Going forward, we intend to

Electronic Security Services staff heading toour client’s premises using an electric bicycle

progressively digitalize other documents related to contracts as well.

Goals in the Medium- to Long-Term Environmental Management Plan
PeriodReport 2008
Period from the fiscal year ended
March 31, 2009, to the fiscal year
ended March 31, 2011

Report 2009
Period from the fiscal year ended
March 31, 2010, to the fiscal year
ended March 31, 2011

Report 2010
Period from the fiscal year ended
March 31, 2010, to the fiscal year
ended March 31, 2011

MeasureDetails

Expected effect from rationalization of energy use

Introduction of
fuel-saving vehicles

Medium- to long-term goal of 1% reduction in CO2 emission
Introduce approx. 80 hybrid vehicles in period from 2007 to 2011
intensity, Fiscal year ended March 31, 2008: 1.9%;(8 scheduled to be introduced in fiscal year ended March 31, 2010)
fiscal year ended March 31, 2009: 3.6%

Conduct fuel-saving driving
techniques training

Training for all employees in fuel-saving driving techniques

Improvement in fuel efficiency, achievement of 1% decreasein fuel consumption

Conduct fuel-saving
driving training

Promotion of training programs for all drivers in fuel-saving
driving techniques

Improvement in fuel efficiency, achievement of 1% decreasein fuel consumption

Conduct specialized accident
Receive eco-friendly driving instructions from the Traffic Education
prevention training forCenter to help reduce fuel consumption
Transportation Security Services
Conduct fuel-saving driving
techniques training

Attend lectures and training conducted by Hino Motors regarding
fuel-saving driving techniques, trained employees to promote
fuel-saving driving techniques at their workplaces

Improved familiarity with vehicle construction andcapabilities, improvement in driving techniques, andfuel consumption
Improvement in fuel efficiency, achievement of 1% decreasein fuel consumption

CLeanuP aCtivitieS ConduCted aLong banKS oF LaKe biwa (SHIGA BRANCH)In June 1972, in response to the desire of the citizens of Otsu City, Shiga Prefecture, to protect the beauty of
Lake Biwa with their own hands, an alliance consisting of four local organizations in Otsu City, including theUnion of Otsu City Community Alliance, started the Lake Biwa Beautification Project. As part of this project, annual cleanup activities have been conducted along the banks of Lake Biwa. In 2005, accepting the ideas promoted by this project and acting as a good corporate citizen, ALSOK’s Shiga Branch began conducting cleanup
activities in the area around Otsu Kogan Koen Park, which lies adjacent to Otsuko Port on Lake Biwa. Employeesof this branch and their families participate in this annual cleanup event, which helps raise awareness regarding environmental preservation.

Employees and their families conducting cleanup activities
at Lake Biwa

CSR Report 201119

CSR activities Report
Fair Operating Practices

Providing Proper Security Services
As a leading company in the Japanese security services industry, ALSOK focuses on providing proper security services
and practices strong corporate ethics based on a tough yet fair, kind samurai spirit.

Security Services Rest on Fair operating Practices
ALSOK believes that fair competition and transparent transactions are preconditions for achieving healthy corporate growth and gaining reasonable profit
and are necessary for us to conduct any business operations. We believe thatthe security services industry is supported by trust from clients, suppliers, andthe rest of society, and thus is required to practice strong corporate ethics andlegal compliance.
For this reason, the Company is actively addressing various issues to ensure
it practices fair operating practices. Accordingly, it is strictly compliant with the
Antimonopoly Act and the Act against Delay in Payment of Subcontract Proceeds,
Etc. to Subcontractors (Subcontract Act), which form the basis of a free economy.
At the same time, the Company recognizes the importance of information assets,
and ensures that information is properly protected and managed.

Employees listening to a lecture on the Security Business Law

majoR aPPRoaCheS

main aChievementS (FiSCaL yeaR ended maRCh 31, 2011)• Compliance with the Security Business Law and Other Relevant Laws

• Regular instruction by Security Business Law specialists• Thoroughness of Fair Competition and Transparent Transaction Practices• Two-month training program on the Antimonopoly Act and Subcontract Act• Protection and Management of Information Assets• Promoted initiatives throughout the Group

Compliance with the Security business Law and other Relevant Laws

Initiatives Conducted by Security Business Law Specialists

ALSOK’s Stance toward Legal Requirements

The Company employs legal specialists that are particularly well versed on the Security

Security services companies, which are charged with protecting the lives and assets ofBusiness Law. These specialists monitor the Company’s operations to ensure that they

their clients, need to fulfill a number of strict legal requirements, such as implementing

are compliant with this law. They also regularly visit ALSOK’s nine regional headquarters

training to foster superior security staff, in accordance with the Security Business Law,and provide instruction as necessary.

which defines the regulations for conducting proper security services, and other relevant

On such visits, these specialists also instruct employees on how to comply with thelaws. These companies are also legally required to submit business reports to the rele-

Private Information Protection Law in order to strengthen the management of personalvant government agencies.

and other important information and to prevent information leaks.

ALSOK places significant importance on compliance with the Security Business Law
and other relevant laws so that it can provide its clients with “security service of the first

thoroughness of Fair Competition and transparent transaction Practices

rank,” as described in the Management Policies that the Company has cherished from

Promotion of Education in the Act on Specified
Commercial Transactions

the day of its establishment.

On December 1, 2009, the revised Act on Specified Commercial Transactions went into
effect. This revised law regulates not only all products and services offered by the Company but also all of its sales methods. We have developed guidelines for complying withthe law and have been conducting training for sales staff regarding those revisions.

20

CSR Report 2011

Compliance with the Antimonopoly Act and Subcontract Act

Information System Management Regulations

In the fiscal year ended March 31, 2011, the Company implemented a two-month train-

Based on its Information System Management Regulations, the Company has estab-ing program to familiarize relevant employees with the matters prohibited by the Antimo-

lished a number of related regulations, such as Software Management Regulations,

nopoly Act and Subcontract Act and to ensure that ALSOK’s operations are in strict

Network Management Regulations, and Computer Virus Countermeasure Regulations,compliance with these laws.

and developed relevant operational guidelines, which are periodically revised as neces-

In regard to the Antimonopoly Act, training focused on the matters prohibited by thissary. Further, the Company assists other Group companies in developing regulations.

law. Through this training, we taught how to prevent situations in which our sales activi-

These efforts enable the Group to enhance information asset management and infor-

ties become overly influenced by regional characteristics and customs or past practices,mation security systems.

thereby leading us to unknowingly violate this law.
In regard to the Subcontract Act, training focused on teaching how to prevent misuseof our position as a client and instructing employees on the proper manner to conduct
payments to subcontractors.
The Company prepares materials to be used in these training programs and tests

Information System Management
In order to maintain information systems properly, an information system manager has
been assigned at each division and branch. These managers are supported by employees known as software managers, network managers, and network operation chiefs,

employees to evaluate their understanding of these material so that we can assess thewho work as their subordinates. Further, the information system managers at all Groupeffectiveness of these programs.

companies regularly undergo refresher training to help them improve their information
literacy and strengthen their information management skills.

Prevention of Bid-rigging and Other Uncompetitive Transactions
The Company has zero tolerance for actions that impede free competition, such as bid-

Information System Security Measures

rigging, giving subcontracting preference for personal reasons, unfairly limiting transac-

ALSOK has implemented various information system security measures such as install-tions, or other uncompetitive transactions. Therefore, it periodically conducts training to

ing software that tracks computer use, encrypting data transmitted through its network,

ensure that all employees are aware of ALSOK’s stance on these actions.

restricting data from being taken off the Company’s premises, and preventing unauthor-

Protection and Management of Information Assets

software on each computer, encrypt e-mail attachments, and have introduced ID man-Formulation of Policies

agement systems to facilitate protection and management of information assets. Fur-ized access to the Company’s internal network. In addition, we installed monitoring

The Company regards information security as an indispensable part of its operations.

ther, in order to prevent information leakage, we check employees’ private computers

Therefore, it has established the Basic Information Security Policy and has developedthat are used at home once a year to confirm that the employees do not have any file-internal information management regulations and systems to ensure that information issharing software or business data.

sufficiently protected and managed.
Further, the Company has established the Personal Information Security Policy toensure the proper usage, protection, and management of personal information. It has
also developed internal personal information security regulations and systems, andconducts training and educational programs on the protection of personal information.

Strengthening Measures Against AntiSocial GroupS (Niigata Sohgo Security Services Co., Ltd.)
Niigata Sohgo Security Services Co., Ltd., which is responsible for security operations throughout Niigata Prefecture, is taking steps to strengthen its ability to oppose anti-social groups. As one facet of these efforts, it has
become a party to the Declaration of Intent to Eliminate Gangs and Other Antisocial Groups established by the
Niigata Security Service Association in January 2009. In addition, it holds regular training in which employees
receive instruction on how to respond to advances from antisocial groups by instructors from the Niigata Gang
Elimination Promotion Center.

Antisocial group response training

CSR Report 201121

CSR activities Report
Consumer Issues

Improving Security Service Quality
and Client Satisfaction
We believe that it is absolutely important to properly understand clients’ needs from their perspectives and respond tothese needs in an appropriate manner.

importance of Security Service Quality
and Client Satisfaction improvement
ALSOK has a considerable influence on development of a sustainable society
through provision of the security services that maintain public safety. In order to accomplish this, it is important for to us take a client-centered perspective when developing and providing security services. We always provide society as well as ourclients with beneficial services, seeking to realize a sustainable society. All of ALSOK
efforts stem from this philosophy.

Opening ceremony for the Sohgo Security Alliance Quality Improvement Tournament

majoR aPPRoaCheS

main PeRFoRmanCeS (FiSCaL yeaR ended maRCh 31, 2011)• Security Service Quality Improvement• The first Sohgo Security Alliance Quality Improvement Tournament• Transportation Security Services Safety Measures• The number of employees recognized for zero traffic accidents: 526 employees• Employee Skill Development• Introduction of GST Card system• Client Satisfaction (CS) Improvement• The number of outbound calls: 40,307

Security Service Quality improvement

The first Sohgo Security Alliance Quality Improvement Tournament was held at

ALSOK Standards

ALSOK’s Tokyo Training Center on November 11, 2010. Participants in this tournament

The Company has established its own unique set of business standards. In creatingwere chosen through preliminary tournaments conducted at ALSOK offices nation-these standards, we selected items that were related to compliance and client services

wide, thereby all employees had a chance to participate in this event. On the day of

from service quality improvement policies and other relevant systems. These standards

the tournament, the victors of these preliminary tournaments—including talented em-

made it easier for us to quantify our goals.

ployees from sales, Electronic Security Services, maintenance, Transportation Security
Services, Guard Centers, and Stationed Security Services—assembled at the Tokyo

Sohgo Security Alliance Quality Improvement Tournament

Training Center. The tournament featured a variety of competitions based on actual

ALSOK believes that Groupwide quality improvement can help each individual employ-

work duties, including emergency response, driving, AED first-aid techniques, and sales

ee improve the quality of their work. Based on this belief, the Company began holding

competitions. The fierce competitions served to inspire employees to pursue the improve-

the Sohgo Security Alliance Quality Improvement Tournament in the fiscal year ended

ment of their own work skills.

March 31, 2011.

We will continue to hold these competitions so that we can enhance the qualityof participants and the competition itself, which will lead us to further Groupwide
quality improvement.

22

CSR Report 2011

Employee Skill Development through Martial Arts Tournaments

transportation Security Services Safety measures

The Group holds martial arts tournaments twice a year to promote skill development

Continual Improvement of Transportation Safety Management

among employees. Of the three disciplines that have come to be known as company

ALSOK is practicing effective transportation safety management in order to fulfill its

sports—judo, kendo, and self-defense—two are chosen at a time to be the subjects ofsocial responsibility through safe Transportation Security Services. In accordance withcompetition at the tournaments. Through the tournaments, we aim to nurture employ-

the Transportation Security Services Safety Management Regulations, the Company

ees’ abilities to prevent on-the-job injuries, and meet the expectations that clients have

has appointed a safety manager to promote the effective implementation of the plan-of security services companies (e.g. martial arts skills, intolerant stance toward crimes).

do-check-act (PDCA) cycle.

Every year, countless employees participate in these tournaments with the aim of

Further, the Company has established Transportation Security Services Safety Poli-bringing glory to their office or company and achieving their own personal goals. Further,cies for all offices conducting Transportation Security Services, and has been providing

the heated competition brings a sense of unity and helps us share the same goal.

safety instruction for these offices.

In the fiscal year ended March 31, 2011, a total of 334 employees from throughout the Group participated in the Judo tournament, while 301 participated in the
Kendo tournament.

In addition, education and training programs regarding safety are being implemented
based on annual training plans.
In the fiscal year ended March 31, 2011, we recognized 526 employees for having
no traffic accidents.

total atm management System Quality improvement

Meetings and Training to Improve Quality of Managementof Seven Bank ATMs
ALSOK has been contracted to manage Seven Bank, Ltd.’s entire nationwide network of

For information regarding ALSOK’S Transportation Security Services Safety Management,
please refer to the link below.
http://www.alsok.co.jp/company/info/yusou_torikumi.html (Japanese only)

15,000 ATMs. The Company monitors these ATMs through its Electronic Security Services business, responds to any disturbances, and also replenishes and collects cash

Introduction of Drive Recorders

stored in these machines. In these ways, ALSOK is supporting an important part of the

The Company is sequentially installing drive recorders into security vehicles in ordersocial infrastructure.

to manage information related to traffic accidents. The introduction of these devices

In order to improve the quality of the ATM management services provided to Sevenwas conducted with the aim of not only preventing accidents and decreasing the time

Bank, we hold regular meetings, where we mainly discuss disturbance response andrequired for investigation and reporting in the event of an accident, but also contribut-

transportation security services quality improvement measures.

ing to environment conservation and reducing costs.

Further, we are conducting continuing training programs to improve the quality of
disturbance response and client satisfaction. In particular, we utilize role playing in these

G-Mark Acquisition

programs to achieve better disturbance response and hold nationwide tournaments at

Most relevant ALSOK branches have acquire G-Mark, thewhere employees demonstrate their ability to respond in these role-playing situations.

valuable accreditation for transportation companies, from

The tournaments give employees good opportunities to increase their response service

Japan Trucking Association (JTA). Companies that are permit-

skills. Their quick, accurate operation can earn high customer satisfaction.

ted to use this mark are considered to have remarkablereliability and good quality of transportation services.

aCCident PRevention—awaReneSS beFoRe avoidanCe teChniQueS (KUMAMOTO BRANCH)
Based on the belief that awareness should come before avoidance techniques when working to prevent traffic
accidents, employees in the Transportation Security Services division of ALSOK’s Kumamoto Branch actively
participate in seminars held by the Kumamoto Trucking Association with the aim of improving awarenessabout accident prevention. These seminars teach safe and environmentally friendly driving techniques, andserve to raise employees’ awareness regarding traffic safety issues.
These seminars have helped raise employees’ motivation to practice safe driving; as a result, as of July 31,
2011, the Transportation Security Services division of this branch had experienced no traffic accidents for
5,000 days.
Hands-on portion

CSR Report 201123

CSR activities Report
Consumer Issues
Improving Quality of Security Services and Client Satisfaction
employee Skill development

Client Satisfaction (CS) improvement

Spread of the GST Card System

Client Service Promotion Division

It is necessary for us to work as a team in order to accomplish more effective, outstand-Trying to improve the level of satisfaction of its clients, ALSOK consolidated the Client

ing services; thus, we consider it important to generate greater employee satisfaction.

Inquiry Reception Office, which was a venue for clients to express their opinions andAiming to improve employee satisfaction and develop a cooperative workplace en-requests, and the CS Promotion Project, which planned CS promotion initiatives invironment, ALSOK has introduced the Good Service Thanks Card (GST Card) system.

2007. This resulted in the establishment of the new Client Service Promotion Division

When employees see their coworkers or subordinates working hard or receive

located within the General Affairs Department.

assistance, they can write about the event and their feeling of gratitude on a GST Card

Functions and Roles of Client Service Improvement Committees

and give it to the employee that inspired this feeling.
This system was designed to reward employees that have realized a high level of

We strive to reflect both positive and negative opinions, requests, and feedback fromservices, and has become a fixture in the corporate culture, as represented in the graphclients in our business operations. To accomplish this, we established a Client Service

below. GST cards help improve employee motivation and contribute to the development

Improvement Committee at each office, which has undertaken the task of improving CS.

of a working environment that values employee satisfaction.

Opinions and other feedback collected through these initiatives are compiled by the
Head Office’s Client Service Improvement Committee, which is part of the Client Service
Promotion Division. This committee periodically releases internal reports to share thisinformation with all employees.
Further, we hold an annual CS initiative workshop in the Head Office (the Head Office CS) to introduce the initiatives of these various Client Service Improvement Committees. The workshop initiatives receive awards from the President.

GST Cards Given to Employees

Presentation of the activities at the Head Office
CS Workshop

Cards

over

120,000
in total

42,17836,651

Quality Improvement Initiatives
In order to improve the quality of security services and CS, the Company acquired
ISO 9001 certification in 2002, and also began acquiring this certification for othersubsidiaries and offices. Plans are already under way to acquire this certification for

23,181

all ALSOK branches, and we are currently targeting the acquisition of this certification for all Group companies. As of March 31, 2011, a total of 46 Group companies

11,962

had acquired this certification.

6,217
3,212

FY

24

05

CSR Report 2011

06

07

08

09

10

Outbound Calls—Utilizing Client Feedback
As one facet of our efforts to improve client satisfaction, we are conducting outboundcalls—outbound calls refer to calls made by companies or their call centers to their clients, while calls that clients make to companies are defined as inbound calls. We consider outbound calls to be important means of communication with our clients.
In the fiscal year ended March 31, 2011, we made outbound calls to a total of
40,307 clients that had been selected based on predetermined characteristics. Whenmaking these calls, we introduced ALSOK’s new products and services, and also madeinquiries regarding clients’ opinions of and requests for ALSOK. The results of these calls
were compiled by the related departments, which then worked to modify product descriptions, respond to clients’ questions, and address all issues raised.
In the fiscal year ending March 31, 2012, we will continue to collect information on
the opinions and requests of clients through outbound calls with the goal of further improving the quality of our security products and services.

Outbound Calls Conducted Per Fiscal Year
Fiscal year ended March 31, 2011 (Actual)

Fiscal year ending March 31, 2012 (Target)

Total:
Product introduction:

Total: 51,981

40,307
17,824

Based on the results of these investigations, we are working to ensure that employees are capable of providing accurate information in response to client inquiries while
improving employees’ understanding of our products and services

Client Satisfaction for Home Security Services
As the perception of safety and security among the citizens of Japan worsens, there isa growing interest in crime prevention measures. ALSOK has always provided home security systems for individual clients as a solution to crime prevention. However, changes insocial trends often result in the diversification of clients’ security needs. In order to respond to such diversification, we institute client satisfaction surveys each year.
These surveys are issued to both new and existing clients and inquire as to how satisfied they are with ALSOK services and staff. It turned out that both services and staff
achieved satisfaction levels of over 90%.

Client Satisfaction Survey Results and Targets
Level of existing clientsʼ satisfaction

Fiscal year ended
March 31, 2011 (Actual)

Fiscal year ending
March 31, 2012 (Target)

92%

95%

Products
Staff

93%％

95%

Fiscal year ended
March 31, 2011 (Actual)

Fiscal year ending
March 31, 2012 (Target)

Products

94%

95%

Staff

94%

95%

Level of new clientsʼ satisfaction

Responding to clients

Improvement of Telephone Reception Service
We have numerous opportunities to communicate with our clients on the phone, suchas through outbound calls and inquiries from clients; therefore, the Company believes
it is important to improve employees’ call handling capability.
We hire an outside organization to investigate the quality of our telephone reception
services each year.

Companywide Response to Client Complaints (Hiroshima Sohgo Security Services Co., Ltd.)
Hiroshima Sohgo Security Services Co., Ltd., which is responsible for security operations throughout Hiroshima Prefecture, has developed a unique system for responding to clients’ complaints and requests. This system involves quick relay of information throughout the organization in three stages: the initial report, which consists ofdetails of the issue; the progress report, which outlines the response measures put in place; and the follow-up report, which explains the results of these measures in
response to the initial report. These reports are quickly shared with all members of management and all employees of this organization. This system has been put inplace at all of Hiroshima Sohgo Security Services’ 18 offices in Hiroshima Prefecture and has helped improve client satisfaction.

CSR Report 201125

CSR activities Report
Community Involvement and Development

Contribution to Local Communities
We are actively conducting social action programs with a spirit of dedication in order to makeour “spirit of gratitude” tangible.

expressing gratitude toward Society
As a security services company, ALSOK has grown by providing services to maintainthe safety and security of local communities throughout Japan. Without support
and trust from people in these communities, we would not have been able to continue providing and developing these services till now.
The spirit of gratitude defined in ALSOK’s Management Philosophy is a representation of our appreciation toward members of society. We will express this gratitude through participation in various social action programs in areas such as social
welfare, education, and sports as well as crime prevention. In these ways, we aim
to give a concrete shape to our “spirit of gratitude.”

ALSOK ANSHIN classmajoR aPPRoaCheS

main PeRFoRmanCeS (FiSCaL yeaR ended maRCh 31, 2011)• Contribution to Social Welfare• Donations through the ALSOK Gratitude Movement• Development of a Safe and Secure Society• 2,742 crime prevention classes in elementary schools nationwide• Promotion of Sports Activities• Judo classes• Contribution to Education and Academia• Scholarships

Contribution to Social welfare

ALSOK Gratitude Movement
The ALSOK Gratitude Movement was launched in 1967 by the late Jun Murai, the founder of ALSOK, for the purpose of providing services to society. The movement is based on
the doctrine that we need to appreciate the benefits from the nation and society, and to
uphold a spirit of gratitude.
The movement is supported not by business revenues, but through donations from
employees, executives, and other members of the Group who agree with its objectives.
It supports a range of activities in Japan and overseas including social welfare services forthe elderly and people with disabilities, land mine removal support, and disaster relief efforts.

26

CSR Report 2011

major donations and Recipients in the Fiscal year ended march 31, 2011
Monetary Donations· Japan Mine Action Service· MEDECINS DU MONDE JAPON (Doctors of the World Japan)· Japan Guide Dog Association
Donation of Goods· Donated binoculars made by people with disabilities to the National Sports
Festival of Japan· Donated 5 specialized vehicles to social welfare organizations
Disaster Relief· Great East Japan Earthquake· February 2011 Christchurch Earthquake· Floods in Pakistan

Development of a Safe and Secure Society

Working together with local judo federations, the Company holds judo classes in

THE ALSOK ANSHIN Classes

which children and judo instructors across the nation can receive instruction from Olym-

The ALSOK ANSHIN classes program is a series of crime prevention classes started in

pic medalists affiliated with ALSOK’s judo clubs. Further, with the aim of promoting judo,

October 2004 with the goal of protecting the safety of as many children as possible.

it helps advertise the amateur judo tournaments for university students held three times

ALSOK has held a total of 24,423 classes up until now. Members of our professionala year by the All Japan University Judo Federation.

security staff visit elementary schools and teach children how to avoid being a victim ofSupport for Judo Practitioners

crimes and about the preciousness of human life.

Fiscal year ended
March 31, 2011 (Actual)

Fiscal year ending
March 31, 2012 (Target)

Development of a Safe and Secure Society throughPrivate-Public Initiatives

Amount spent to holdjudo classes

Total: ¥950,000(held in Hokkaido)

Total: ¥2,900,000 (scheduled to be held twice)

ALSOK aims to develop a safe and secure society which has a low crime rate. To

Monetary support for student
judo tournaments

Total: ¥2,700,000

Total: ¥2,400,000

accomplish this, a group of 11 organizations in Osaka Prefecture, including ALSOK and
the Osaka Prefectural Police Department, formed the Intrusion Prevention Measure
Development Committee in April, 2011. The committee is working with related govern-

Contribution to Education and Academia

ment organizations to promote the implementation of the Osaka Prefecture Crime

Jun Murai Memorial Foundation

Resistant Housing Accreditation System and other measures to prevent intrusions

The Jun Murai Memorial Foundation was started in July, 2007, 12 years after Jun Murai,

and street crimes.

the founder of ALSOK, passed away, and 35 years after ALSOK was established. The
purpose of the foundation is to raise Japan’s technological capability by offering schol-

Support of Child Development

arships to students who wish to study in technical fields but face financial difficulty. We

Pavilions at KidZania

provide ¥30,000 a month to recipients as a scholarship.

ALSOK has set up pavilions at KidZania Tokyo and KidZania Koshien, amusement parks

Amounts of Scholarshipfor children in which they can experience various professions and economic activities ina child-sized city. At these pavilions, known as “Security Centers,” children carry out

Fiscal year ended March 31, 2011 (Actual)

Total: ¥13,860,000

Fiscal year ending March 31, 2012 (Target)

Total: ¥14,400,000

Transportation Security Services wearing uniforms and protective vests modeled after
those worn by actual ALSOK security staff. This allows children to learn the importanceof protecting the safety and security of society.

Volunteer Lectures

Promotion of Sports Activities

lectures on security services at Waseda University. In these lectures, we will teach students

Judo Support Effortssocial responsibilities and the importance of the security services industry, trying to fos-

ALSOK is contributing to society by actively promoting sports through such efforts as

ter human resources that will assume a key role in the construction of a safe and secure

holding judo classes and supporting amateur judo tournaments for university students.

society for the next generation.

In the fiscal years ending March 31, 2012 and 2013, the Company will conduct volunteer

Participation in Career Fairs at Public Junior High Schools (Jyoto Branch)
Each year a number of job fairs sponsored by the government-run HelloWork employment agency are held at public junior high schools to deepen students’ understandingof various professions and encourage them to think about their future. Along with many other professionals, members of the Electronic Security Services staff from ALSOK’s
Jyoto Branch participated in one of these events at which they delivered a lecture on the subject of “the job as a security guard.” Students who attended the lecture weremoved by their newfound understanding of the difficulties of protecting lives and assets. One of them, who learned how to use an AED, wrote to us the following, “We, evenstudents, can save lives if we have courage and kindness.”

CSR Report 201127

information Communication tools

Corporate website

annual Report / business Report

Information regarding the Company and its services and products; information

In accordance with its disclosure policy, the Company strives to maintain thetargeting individual clients, corporate clients, and investors; employment

timeliness, impartiality, accuracy, and continuity of the financial information andopportunities; and an online store are available on ALSOK’s corporate website.

other investor relations (IR) information it discloses.

The website also contains detailed information pertaining to the social contribution, sports promotion, and other activities introduced in this report.
In January 2011, this website was renovated to offer a greater degree of
information.

We have extended efforts so that all of our stakeholders, such as shareholders and investors, can understand our financial condition better, and so thatboth sides can build a trustworthy relationship. We, therefore, not only disclose
financial and operational data, but also provide videos of results briefings
through the Internet. In addition, the Company creates English-language versions

http://www.alsok.co.jp/
Not all information may be available in English. To access the English-language website,please use the link at the bottom of the page.

of disclosure documents and is working to eliminate the time lag between disclosure of information in Japan and that in overseas.
http://www.alsok.co.jp/ir/en/library/index.html

WebsiteThe Company’s website offers easy-to-understand information on
ALSOK’s business, products, and services.

Annual Report 2011
A report of the Company’s business and otherrelated activities in the fiscal year ended
March 31, 2011

Business Report (Japanese only)
Business report sent to all shareholders
in Japanevaluation by external organizations

28

Inclusion in FTSE4Good Index for Five Consecutive Years

Nomination for the Best of IR Website for Eight Consecutive Years

Since 2007, ALSOK has been selected for the FTSE4Good Index, a socially responsible
investment (SRI) index, making for five consecutive years. In order to be includedin this index, a company must demonstrate superior social responsibility in regard toenvironmental, social, and human rights issues. For this reason, it is an important index
for investors concerned with environmental, social, and governance (ESG) issues.
We believe that this result reflects the recognition that the ALSOK has achieved forsuperior CSR activities.

The Company’s IR website has been highly evaluated, as reflected in its receiptof the 2010 Best IR Webside Award from Daiwa Investor Relations Co., Ltd.,in December 2010. Further, it has been nominated for this award for eight
consecutive years.

CSR Report 2011

Corporate Information

Corporate NameSOHGO SECURITY SERVICES CO., LTD.

Head Office

1-6-6 Motoakasaka, Minato-ku, Tokyo 107-8511, Japan

Established

July 16, 1965

Capital¥18,675,011,600

Net Sales¥279,272,000,000 (Fiscal Year Ended March 31, 2011)）

Fiscal Year-End

March 31

The Number of Employees(Consolidated) 27,790 (Non-consolidated) 12,812

Head Office

9 Headquarters / 58 Branches / 45 Offices /Business Locations

Head Office / 9 Headquarters / 58 Branches / 45 Offices / 241 Sales Offices

Sales

売上高

Operating Profit /Operating Profit Margin

Millions of yen

Millions of yen%

Millions of yen%

Millions of yen%

300,000

16,0008.0

400,000

8.0

400,000

8.0

6.0

300,000

6.0

300,000

6.0

4.0

200,000

4.2 4.0

200,000

279,272

280,000

Total Assets / ROA

12,000Net Assets / ROE

284,350

10,3528,000

260,000

07

08

09

10

11

FY

07

08

09

10

Operating Profit
Operating Profit Margin (right)

11

2.0

100,000

0

0

0

4.0

3.3
162,178
2.0

4,000

240,000

FY

3.7

0

0

FY

07

08

09

10

11

2.0

100,000

00

FY

Total Assets
ROA (right)

07

08

09

10

11

Net Assets
ROE (right)

Contact: CSR Promotion Office
CSR Promotion Office, General Affairs Department
SOHGO SECURITY SERVICES CO., LTD.
1-6-6 Motoakasaka, Minato-ku, Tokyo 107-8511, Japan
TEL: +81-3-3470-1972
FAX: +81-3-5411-1636
E-mail alsok-csr@alsok.co.jp
If you have any questions, please do not hesitate to contact us.

CSR Report 201129

SOHGO SECURITY SERVICES CO., LTD.
1-6-6 Motoakasaka, Minato-ku, Tokyo 107-8511, Japan
TEL: +81-3-3470-1972
FAX: +81-3-5411-1636
URL http://www.alsok.co.jp/ir/en/