Privacy Notice: Lloyd’s Agency (Clients)
Effective date:1

1 November 2021

Introduction

This notice describes how Lloyd’s, as a data controller, collects, uses, shares and retains the personal
information you provide and informs you about your choices regarding use, access and correction ofyour personal information. Lloyd’s is committed to ensuring that any personal data it receives is protected
and handled in accordance with applicable data protection laws.
For the purposes of this Privacy Notice, references to “we”, “us” or “our” shall refer to Lloyd’s.
2Who we are

The Society of Lloyd’s (Lloyd’s) is incorporated by Lloyd’s Acts 1871 to 1982 whose principal place ofbusiness is at One Lime Street, EC3M 7HA.
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What personal information we process about you

The personal information we hold is restricted to your name, role/title, business email address, contact
number and associated company.
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Why we collect your personal information and the lawful basis for processing

Key contact list: Your personal data will be included on our internal list of client contacts that Lloyd’s
provides to Lloyd’s Agents so that Agents can contact you with a view to seeking your instructions, should
they receive notification of a potential new claim on an insurance policy issued by your company.
The lawful basis for processing your data is our legitimate interests. It is in the legitimate interests of
Lloyd's to support Lloyd’s Agents in locating a client insurer to encourage a faster flow of business.
It is also a legitimate interest of you, as a Lloyd’s client, to be included on the client base to facilitatecommunication between yourself and Lloyd’s Agents regarding potential claims.
5Who we are sharing your data withWe share your personal data as part of Lloyd’s global client base with Lloyd’s Agents to provide themwith contact details of Lloyd’s clients who have confirmed they wish to be included on the list to becontacted for prospective business. The clients’ details will be shared via a secure, password protectedweb-page accessible by Lloyd’s Agents only.
For our general business administration, efficiency and accuracy purposes your personal information
might be shared among Lloyd’s offices (including overseas subsidiaries) connected with Lloyd’s Agency
Network management purposes.

16How long we keep your data

We will retain your personal information for as long as is reasonably necessary to fulfil the relevant
purposes set out in this Privacy Notice. The retention period will primarily be determined by the durationof our business relationship with you, your employer or another associated party. We maintain andupdate regularly our data retention policy with a detailed retention schedule. We will securely delete orerase your personal information if there is no valid business reason for retaining your data. In exceptional
circumstances, we may retain your personal information for longer periods of time if we reasonably
believe there is a prospect of litigation, in the event of any complaints or there is another valid businessreason the data will be needed in the future.
7International transfers

From time to time we may need to share your personal information with Lloyd’s subsidiaries who may
be based outside of the European Union. We may also allow our service providers, who may also belocated outside the EU, access to your personal information. In addition, we may also make otherdisclosures of your personal information overseas, for example if we receive a legal or regulatory requestfrom a foreign law enforcement body.
We will always take steps to ensure that any international transfer of information is carefully managed
to protect your rights and interests:
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We will only transfer your personal information to countries which are recognised as providing
an adequate level of legal protection, or where we can be satisfied that alternative arrangements
are in place to protect your privacy rights.
Transfers to Lloyd’s overseas offices will be covered by standard contractual clauses, adoptedby the European Commission which gives specific contractual protections designed to ensurethat your personal information receives an adequate and consistent level of protection.
Transfers to service providers and other third parties will always be protected by contractual
commitments and where appropriate further assurances.
Any requests for information we receive from law enforcement or regulators is carefully checked
before personal information is disclosed.
Your rights

You have certain rights as an individual which you can exercise in relation to the information we holdabout you. If you make a request to exercise any of your rights we reserve the right to ask you for a proofof your identity. We aim to acknowledge your request as soon as possible and will address your querywithin one month from your request.
You have the following rights:
The right to access
You are entitled to a confirmation whether we are processing your data, a copy of your data, andinformation about purposes of processing, who do we disclose it to, whether we transfer it abroad andhow we protect it, how long we keep it for, what rights you have, where we got your data from and howyou can make a complaint.
The right to rectification
If you believe the personal information we hold about you is inaccurate or incomplete you can request
for it to be rectified.

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The right to erasure
If you withdraw your consent, terminate a contract with us or you believe the personal information is nolonger necessary for the purposes for which it was collected, you may request your data to be deleted.
However, this will need to be balanced against other factors, for example there may be certain regulatory
obligations which mean we cannot comply with your request.
The right to restriction of processing
You can ask us to restrict (i.e. keep but not use) your personal data, but only where:• Its accuracy is contested, to allow us to verify its accuracy; or• The processing is unlawful, but you do not want it erased; or• It is no longer needed for the purposes for which it was collected, but we still need it to establish,
exercise or defend legal claims; or• You have exercised the right to object, and verification of overriding grounds is pending.
We can continue to use your personal data following a request for restriction, where we have yourconsent; to establish, exercise or defend legal claims; or to protect the rights of another natural or legal
person.
The right to data portability
If we collected your information under a contract or your consent, you can request from us to transfer
your personal information to provide it to another third party of your choice.
The right to object
You have the right to object at any time to processing of your personal data where processing isnecessary for the performance of a task carried out in the public interest, or in the exercise of an official
authority vested in the controller. You may also object where the processing is necessary for thepurposes of the legitimate interests, except where such interests are overridden by your interests or
fundamental rights and freedoms, in particular where you are a child.
9Contact details of the Data Protection Officer

If you have any questions relating to data protection, please contact our Data Protection Officer:
Data Protection Officer
Lloyd’s
1 Lime Street
EC3M 7HA, London
Email: data.protection@lloyds.com
10Complaints

If you are not satisfied with our response or believe we are not processing your personal data inaccordance with legal requirements you can make a complaint to relevant Data Protection Authority. Our
Lead Authority is the UK Information Commissioner’s Office (https://ico.org.uk/concerns/).

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