Privacy Notice: US Policyholder Enquiries
Effective date

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01 February 2019

Introduction

This notice describes how the Society of Lloyd’s (Lloyd’s) (also referred to herein as “we” or “us”)
collects, uses, shares and retains the personal information you provide when you make an enquiry
relating to your policy. Lloyd’s is committed to ensuring that any personal data it receives is protected
and handled in accordance with applicable data protection laws.

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Who we are

Lloyd’s is incorporated by Lloyd’s Acts 1871 whose principal place of business is at One Lime Street,EC3M 7HA, London, United Kingdom.

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What personal information we collect about you and how we use it

The personal information we collect, which we need to provide an informed response to your enquiry,
includes the following: your name, contact details, details of your insurance policy together with any
additional personal details required to assist you with your enquiry. We use this personal information
to respond to your enquiry and to reference in regard to our prior communications with you should you
wish to contact us again.

4With whom we share your personal information

We share the personal information you provide for purposes of our responses to your enquiries
within the Lloyd’s group (including our various Lloyd’s offices and Lloyd’s subsidiary offices), and withany of our service providers whose input may be needed or helpful to us in responding to yourenquiries.
To help manage our business and deliver services we may share your personal information with third
party service providers such as IT suppliers, document management providers and others. We require
all our service providers to respect the confidentiality and security of personal data. Finally, we may
be under legal or regulatory obligations to share your personal data with courts, regulators and law
enforcement bodies.

5How long we keep your data

We will retain your personal information for as long as is reasonably necessary to fulfil the relevant
purposes for which we collect it, as set out in this Privacy Notice.

Privacy Notice: Policyholder Enquiries

Classification: Confidential

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The retention period will primarily be determined by relevant legal and regulatory obligations and/orthe duration of our business relationship with you, your employer or another associated party. We
maintain and update regularly our data retention policy with a detailed retention schedule.
We will delete or erase your personal information if there is no valid business reason for retaining yourdata. In exceptional circumstances, we may retain your personal information for longer periods of time
if we reasonably believe there is a prospect of litigation, in the event of any complaints, or if there isanother valid business reason to believe the data will be needed for a longer period.
6Contacting us about this PolicyIf you have any questions relating to data protection, please inform you usual Lloyd’s contact or our
Data Protection Officer:
Data Protection Officer
Lloyd’s
1 Lime Street
EC3M 7HA, London, UK
Email: data.protection@lloyds.com

Privacy Notice: Policyholder Enquiries

Classification: ConfidentialPage 2 of 2