【Organizer】UNWTO Regional Support Office for Asia and the Pacific ／ Japan Tourism Agency

Raising Awareness of Tourism
Crisis Management
Sharing case studies and communication plan
Date

Thursday, February 17, 2022 1:30pm – 5:15pm(Japan Standard Time: UTC +9 hours) (Ready for enter:12:45pm)

Location

Online (a Zoom webinar)

Capacity

1,000 *Registration will be closed once there is no more place available.

Registration Deadline

How to register
https://va.apollon.nta.co.jp/resilience/joho?MODE=top&language=1

Sunday, February 13, 2022, 11:59pm (JST)Language Japanese-English simultaneous interpretation

pre-registration required

Overview

Program *Agenda and speakers are subject to change.

This symposium will help local governments,DMOs,and tourism operators to deepen their understandingof tourism crisis management. In order to assist the13:30

Opening remarksby the organizer 1

Mr.Tomohiro Kaneko :Vice Commissioner, Japan Tourism Agency

13:35

Opening remarksby the organizer 2(Video Message)Dr. Dirk Glaesser :Director, Sustainable Development of Tourism
Department, United Nations World Tourism Organization (UNWTO)

13:40

Keynote Speech 1“Fostering Awareness of Tourism Crisis Management”
Mr. Masato Takamatsu :President, Tourism Resilience Japan

14:00

Keynote Speech 2

Ms. Margaret Bowen :Head of Tourism Recovery, Austrade

14:20

Seminar“Guidance for Preparing Tourism Crisis Management Plan andTourism Crisis Response Manual”
Mr. Masato Takamatsu :President, Tourism Resilience Japan

15:30

Rest

15:45

Case study
Panel Discussion【Case study】(1) Mr. Akinobu Ishimatsu :Assistant manager, Economic Department
Tourism Division, Aso City
(2) Mr. Steve Noakes :Chairperson, Board of Directors,
Binna Burra Lodge, Australia(3)・Mr. Masaki Kobayashi :Director of Tourism Planning Division,
Tourism Department, Hakodate City・Mr. Makoto Sakaguchi :General Manager, General Affairs
Department, Goryokaku Tower Co.
【Panel Discussion】“Design and Practice of Tourism Crisis Management Plan”
Facilitator
・Mr. Masato Takamatsu :President, Tourism Resilience Japan

17:15

Closing remarks by
the organizer

Mr. Yoshiaki Hompo : Chief, UNWTO Regional Support Office for
Asia and the Pacificformulation of policies, topics including "Guidelines
for tourism crisis management planning and crisis
response manual creation" and "Best practices fortourism crisis management of Australia and Japan"
will be covered.Also, discussions on tourism crisismanagement communication, including the collection
and dissemination of information, will be held withlocal people actually working in tourism crisis management
as well as experts.We hope to see you at the symposium.

Panelist
Mr. Masaki Kobayashi :Director of Tourism Planning Division, Tourism Department, Hakodate City
Mr. Akinobu Ishimatsu :Assistant manager, Economic Department Tourism Division, Aso City
Mr. Makoto Sakaguchi :General Manager, General Affairs Department, Goryokaku Tower Co.
Ms. Yuka Onaga : CEO & President, THUNDERBIRD Co., Ltd.
Mr. Steve Noakes :Chairperson, Board of Directors, Binna Burra Lodge, Australia

Nippon Travel Agency Co., Ltd.

Contact

Free participation

Public Sector & Corporate Sales Department

3-18-19 Toranomon, Minato-ku, Tokyo 105-0001 Japan UD Kamiya-cho Bldg. 11F

Business hour: 9:45 am-5:45 pm (JST) [Closed on Saturday, Sunday and National holidays.]

Email：kanko_2021@nta.co.jp

https://www.nta.co.jp/shop/shoplist/3240/

Persons in charge

Arisa Yamaguchi (MS)Saori Iizuka (MS)