March 2024 No. 65◆ Resident Survey …………………………………………1◆ Request for Disposal or Removal ofYour Bicycle upon Leaving the Residence ………2
◆ Use of Residential Fire Extinguishers ………………2◆ Contact Us When You Notice Any Problems with theHandrail of the Balcony or Window …………………3◆ Prevent Children's Falling Accidents ………………3◆ Residential Equipment Improvement Work … 4 〜 5◆ Prevent Frailty! ……………………………………………6◆ Online Questionnaire Survey for the Installation of
EV Charging Stations ……………………………………6◆ Internet Connection ……………………………………7◆ Information About Automated Bank Transfers …8◆ JKK Tokyo Customer Center Telephone Numbers …8

About the 12th Survey of Actual Conditions
Among Residents of JKK Rental Housing
JKK is “Survey of Actual Conditions Among Residents
of JKK Rental Housing” (questionnaire survey) aroundonce every three years in order to acquire basic information for the management, planning, and other actions necessary tocreate better housing. The survey questionnaire will bemailed to 5,000 persons chosen at random
from all households living in JKK rental housing.
Thank you for your understanding and cooperation.
Survey period:
From Friday, March 15, 2024 to Monday, April 15, 2024
Survey service company:
Public Opinion Research Center (YORON KAGAKU KYOKAI)[Ofﬁcial] JKK Tokyo - Tokyo Metropolitan Housing
Supply Corporation
Short story about father and daughter taking a new step forwardwith JKK Tokyo’s support
Currently viewable on JKK Tokyo’s ofﬁcial YouTube channel!
https://youtu.be/prDrdZJuP9U

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No.65

Request for Disposal or Removal ofYour Bicycle upon Leaving the Residence
When leaving your JKK residence, please take your bicycle with you to your new
home or dispose of it as over-sized trash. Do not leave it behind on the JKK housing
premises.
If we find your bicycle in the bicycle parking area after you have left the residence,
we will contact you and ask you to remove your bicycle.
Please note that, if you fail to remove your bicycle off the JKK housing premises,
we will dispose of the bicycle and deduct the disposal cost from the rental deposit
you paid upon moving into the JKK residence or otherwise charge you for the cost.

We ask for your understanding and cooperation to ensure comfortable
use of the bicycle parking area for the JKK residents.

Use of Residential Fire Extinguishers● Your apartment includes a residential fire extinguisher.
● In case of fire outbreak, use the residential fire extinguisher installed inyour home to perform the initial response to fire. Initial response to fireis only effective or successful until the flame reaches the ceiling.
Once you feel danger, evacuate to a safe place immediately and call 119.
Follow the fire defense’s instructions.
● Always leave the residential fire extinguisher in its regular place and carryout management and inspections as indicated in the instruction manual
provided with the fire extinguisher.
● If you notice anything wrong with the fire extinguisher, please contact us at
JKK Tokyo Customer Center telephone number ② on page 8.

Replacement of Fire Extinguishers
JKK replaces residential fire extinguishers once in about five years.
There may be residences where replacement has not been completed due to yourabsence at the time of replacement. (Each fire extinguisher has a label that indicatesthe expiry date for use). An expired fire extinguisher may not work properly for initial
response to fire. If your fire extinguisher is not replaced,

please call the telephone number in ② listed under “JKK Tokyo Customer Center Telephone Numbers” on page 8.
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No.65

Please contact us if you notice anything wrong
with the railing on a balcony or window
JKK endeavors to provide safe and reliable housing through the performanceof various legal inspections and planned repairs, the cooperation of each resident
is needed to prevent accidents from occurring within residences.
Rattling the balcony or window railings, grates, panels, etc., may cause even aslight defect to result in an accident. If you notice something, please contact theJKK Tokyo Customer Center.

Inquiries
For inquiries, call the “JKK Tokyo Customer Center”
using telephone number ② on page 8.

Prevent Children’s Falling Accidents
When it starts getting warmer outside, there will be more days that you will open
your windows or go out on the balcony.
There are cases of children falling from balconies and windows of a housing complex by climbing up objects placed on the balcony or near a window. In some cases,
such falls can result in death or serious injury.
In order to prevent children’s falling accidents, install an auxiliary lock in a position
where children cannot reach. Also, do not place anything on the balcony or near awindow that can be used to climb up.
It is impossible to constantly keep an eye on
your children. Therefore, aside from watching
your children, it is also important to create anenvironment that does not allow for falling accidents.

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No.65Work for Improving Residence Facilities
JKK will bear the expenses of improving residence
facilities for elderly residents and residents withdisabilities.
JKK is performing work to improve residence facilities for elderly residents
and residents with disabilities.
If you meet the “Application Requirements” below and require improvement
to residence facilities for everyday living, you can submit a request at any time
during the year. Please be aware that depending on the request contents, 1 – 2months may be required before the improvements are carried out.

Application Requirements

In general, requirements ①, and ② below must all be satisfied.
① A person who satisfies one or more of A – C below is living in the residence.
A. A person aged 65 or more
B. A person with a class 4 or higher physical disability certificate
C. A person who has received a war injury certificate of Subsection 1 orhigher in Annex Table 1-3 of the Pension Act② The person is not delinquent on payment of rent, common area fees, orparking fees.
* Renovation project buildings are not eligible for improvement work.
①

Application method-Inquiries

For inquiries, call the “JKK Tokyo CustomerCenter” using telephone number ① on page 12.
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Types of improvement work
Applications can be made for the following types of improvements.
❶ Installation of handrails inside entrances, toilets, and bathrooms* This service is available for residents who are at least 65 years of age, are visually impaired,or are physically handicapped.
❷ Installation of handrails in areas other than inside entrances, toilets, and bathrooms* This service is available for residents who are at least 65 years of age and are physically handicapped.
❸ Replacing inward-opening bathroom doors with center-folding doors, etc.
❹ Removal of the threshold of the washroom doorway (the raised bottom part of the doorway)* Only 1st story units❺ Installation of a power outlet in the toilet room
* Except in cases where the toilet is part of the bath room.
re near the entrance (inside the unit)❻
re in the entranceway already.
* Only in cases where ther❼ Installation of an intercom in the entranceway (installation of an emergency alarm in theintercom's door unit)
re alarm (with a spinning light) in the kitchen❽* For hearing-impaired residents.
❾ Installation of a gas leak alarm in the kitchen❶ Toilet handrail❼ Intercom ofintercom door unit

76

❸ Folding door

57

❶ Bathroom handrail

1148913Illustrations and photographs are for illustrative purposes only.
* Application for improvements which have already been carried out by JKK are not accepted (except for handrails).
*rom the illustrations and photos.
* In some cases, installation is not possible in the requested location or a request may be rejected due to structurallimitations, etc., of the building (installation of handrails in unit baths, etc.)5No.65

Prevent Frailty
Enjoy frailty prevention withphysical-mental activities
Frailty is a state of deterioration of the body and mind, where ties to society are weakened
Preventing frailty can extend the years that you remain healthy.
Tomoki Tanaka, Institute of Gerontology, University of Tokyo

Elderly people who enjoy life and have an ikigai ( “life purpose” ) are known to live along healthy life. In contrast, we also know that elderly people with low well-being often
voice that they don't have a place to be or have something they want to do, and have ahigher likelihood of falling into frailty. “Well-being” is a condition in which a person’ s
mind, body, and life are fulfilled and is also used as an indicator of happiness.
To maintain your well-being and prevent frailty, take your first step towards enjoying
everyday life. Any way is possible, including having conversations with your family andfriends, engaging in hobbies and social activities, enjoying art, andtraveling. It is particularly important for elderly people to dophysical-mental activities, or in other words, activities that activate
your mind and body. While these activities may be difficult to do on
your own, try finding an active friend, consult administrativeservices, or consciously put yourself in a new environment.

Web questionnaire survey regarding installationof electric vehicle (EV) charging equipment
J K K is set t ing up E V c harging st at i o ns at J K K housing in tur n in o rder topromote the adoption of electric vehicles (EVs).
We are conducting an online survey to accurately understand the JKK residents’needs in order to reflect them into future installation of EV charging stations. The
results of the questionnaire will be used as reference for selecting residences toinstall EV charging stations in FY2025 and on.
We ask you for your participation in the questionnaire survey.
How to complete the questionnaire● Use the QR code below to access the web questionnaire via theJKK homepage, then complete the questionnaire.
● Questionnaire period:：From Monday, February 26, 2024 to Monday, March 25, 2024

For inquiries about the above, call:

Telephone number in ① listed under “JKK Tokyo Customer Center Telephone Numbers” on page 8.

6(web questionnaire)No.65Connecting to the Internet
With the exception of some residences, please contact an Internet servicecarrier (“carrier”) yourself to use Internet services.
Visit the JKK website for the process of starting up an Internet network

Starting up an Internet networkhttps://www.to-kousya.or.jp/nyukyosha/kousya/internet.html

Process of starting up an Internet network❶ Make an application to your preferred carrier

After the carrier confirms your application, the carrier contacts JKK.
(Arrangements such as making an application for borrowing keys to the public areas of thebuilding and other necessary applications are done by the carrier.)❷ Carrier performs an inspection of the building

The carrier determines whether Internet service can be provided. If there is aproblem with the pipes, etc. that prevents the cables from being passed, the carrier
should report to JKK. (JKK arranges for repair service at its cost.)❸ Carrier makes an application to JKK for installation work
❹ JKK approves installation work
❺ Carrier sets up an Internet line to each residence unit
❻ Internet network is set up* Depending on the result of the carrier’s inspection of the building, it may take time for
the Internet to be available.

●The resident is responsible for the contract with the telecommunications provider,installation costs, service fees, and other expenses.
●JKK shall bear no responsibility of any kind for connection trouble.

Cautions●Depending on the service conditions and other factors at each building, some time may
be required before service is started or it may not be possible to install the necessaryline.
Please contact the telecommunications provider in advance.
●For using the Internet via wireless connection that does not use any public areas of thebuilding or require interior work, please directly inquire with the service provider.
●Certain Internet services are unavailable while the power supply to the public areas is
shut off for reasons such as inspection, failure, or accident.

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No.65Use convenient bank transfers for paymentof rent and other expenses.
Banktransfer
procedure❶ Complete
the form.

❸ Notification❹ Bank transfers*Beginning of the month when transfers start*Withdrawal for each month occurs on the7th of that month.

❷ Submit it tothe bank.

arrives.

start.

* The bank transfer request form is available at the management office and area offices. If you wish to have one mailed to you,please contact the Customer Center.

For the financial institutions where this service is available and the required
procedures, please call or check the homepage
Contact

JKK Tokyo Customer Center telephone number ① below.

HP address https://www.to-kousya.or.jp/← Read the QR code to view [How to pay rent].

JKK Tokyo Customer Center Telephone Numbers★ Persons wishing to contact an area office should also use this telephone number.
Reception hours

9:00 AM – 6:00 PM (Closed on Saturdays, Sundays, national holidays and during theyear-end and New Year holidays)① Consultations regarding procedures,
payment of rent, or living conditions●Navi Dial

0570 - 03 - 0031

● For persons unable use Navi Dial (0570service), and persons using a mobile phonefree-call or discount service:☎03-6279-2962

Navi Dial

Emergency calls regarding water leakage and other emergency
repairs, accidents, fires, or the safety of residents may be made24 hours a day, 365 days a year

●Navi Dial

0570 - 03 - 0032

● For persons unable use Navi Dial (0570service), and persons using a mobile phonefree-call or discount service:☎03-6279-2963

Calls to Navi Dial (0570 service) from a landline phone will be charged the local call rate (excluding public phones and PHS).
When calling Navi Dial (0570 service) from a mobile phone, the free-call or discount services offered by the telecommunications
company do not apply.

See here for frequently
asked questions concerning
procedures and other matters.

▲* If the matter is not urgent, please avoid calling
between 9:00 am and 10:00 am on Mondays or
the day following a holiday, as phone lines arealways very busy at these times.

8② Requests or inquiries regarding repairs