Global Support Services for the
Manufacturing Industry

The Global Manufacturing Industry
In the manufacturing sector, the trend toward globalization of the production is on the rise, aiming to tap into broader
and more varied markets while pursuing cost-effectiveness, optimizing supply chainsthrough technological advancements and digitalization. To facilitate this shift, machine builders excel in delivering
comprehensive support to maintain the smooth functioning of production facilities worldwide.

Global Production Structure

Country X
Manufacturer

Global HQ Factory

Production Line
Production/
MaintenanceEngineering Division

HQ Factory

Design/Maintenance
Expansion of production line

Regional HQ FactoryCountry Y
Manufacturer
Satellite
Factory

Satellite Factory

Production LineOn-site startup/
Stable operation/
Maintenance

Machine Builders
Design/Manufacturing/
Machine delivery/
SupportExporting Machines

Machine Builders
On-site support/
Maintenance support

Satellite Factory

A production support for stable on-site operation
In order to uphold Quality, Cost, and Delivery (QCD) standards on a global scale and enhance profitability,
manufacturers require production sites capable of executing plans seamlessly. Consequently, establishinga robust framework for design, start-up, and maintenance support, along with assistance from partner machine builders
and equipment manufacturers, becomes indispensable.

Challenges in delivering real-time support
at the production level on a global scale
End-user manufacturers and machine builders encounter various challenges when implementing global-levelsupport. For instance, the occurrence of sudden issues during factory operations poses a risk of extended
downtime and economic losses, necessitating swift response and early recovery.
Simultaneously, the growing complexity of control devices in equipment makes the knowledge and skills requiredfor design and start-up more challenging to attain. Consequently, maintenance is gaining increasing importancefor ensuring stable operation, demanding support not only from end-users and equipment manufacturers but also
from the manufacturers of the control equipment utilized.
In the context of providing global support for design, start-up, and maintenance, machine builders often grapple
with challenges such as travel time, communication gaps with local teams, and a lack of understanding of regional
circumstances.
Travel2

Language

Regional CircumstanceOn-site support to end users and machinebuilders at the global production level.
OMRON, a globally expanding control equipment manufacturer with bases all over the world,
will provide essential assistance from OMRON’s local support teams in each country,
so that customer get support to establish and sustain a global production system.

OMRON's local service specialists collaborate with customers
to address challenges related to travel, language barriers, and a lack ofunderstanding of regional circumstances, providing comprehensive support.

Customer at Home country

Local service
specialists

Customer atoverseas

We provide support in design, start-up, and maintenance to ensure
the optimal functioning of manufacturing sites in the manufacturing industry.
DesignStart-up

Maintenance

The enhanced addition value through OMRON’s support.
OMRON not only resolves customer challenges but also streamlines time and costs through optimal proposals.
Our support team, well-versed in manufacturing sites, promptly delivers high-quality services.
Time

Cost

Quality3

Global Service Support Network
Leveraging the technology and expertise accumulated in OMRON factories,
along with insights gained from field experience, we harness the entirety of OMRON's resourcesand diverse product lineup to craft tailored, optimal solutions for customers worldwide,
accounting for regional nuances, environmental considerations, and specific processes.

About

40

About

countries

150

locations

KOREA

GREATER CHINAEUROPE /MIDDLE EAST /AFRICA

4

JAPAN

Cross-border Support
Covering automation design, installation, and maintenance, OMRON delivers essential services globally.
Our country-specific specialists provide dedicated support, suggesting optimal solutions tailored
to on-site challenges. Reach out to discover how we can support your business.

AMERICAS

ASIA PACIFIC

5

Providing support to customers at the
manufacturing site level globally
For any service requests, including overseas start-up support, please reach out to your OMRON sales representative.
We will connect you with the consultation desk in each country, ensuring seamless utilization of our services
without concerns about language or country differences.

Consultation Desk
For additional inquiries, refer to the country-specific contact information beginning on page 12.
Home country

Cross-borderService request

Customer

Reporting

OMRON sales
representative

Consultationof your country

Consultation
Desk abroad

Customer abroad
With the service demand

OMRON's overseas Japan Desk support team offers
assistance in Japanese for Japanese customers.
Japan Desk contact information is available on the country specific contact information beginning on page 12.

To obtain OMRON’s local service support information
before using OMRON’s products.
A Japan Desk representative will provide you with information on local service support.
Japan

Overseas
Contact to
the OMRON sales representative

Customer

Information

Collaboration

OMRON sales representative

Japan Desk representative
Local service
support teamDirect contact to Japan Desk
Information

CustomerJapan Desk representative

To request the technical support for start up new equipment abroad
Japan Desk personnel will arrange local technicians and provide service support.
Japan

Overseas

Direct contact to the Japan Desk

CustomerOverseas travelling/business trip

Customer in abroad

Service support

Japan Desk representative

Note: Other languages are also available. For more information, please contact local OMRON sales representative.

6

Local service
support team

OMRON will support customer
throughout the lifecycle of the production
OMRON's team of specialists possesses profound field experience and in-depth knowledge of cutting-edge technologies
in the industry. We are well-equipped to assist in overcoming on-site production challenges that customers may encounter.

OMRON Global Service Support
DesignAutomation Center/

Installation

Proof of

DesignMaintenance

Maintenance Contracts

On-siteProduct Evaluation

Concept

SupportStartupLoan(Testing)

Programming

Support

Periodic

Trouble Analysis/

Repair/Inspection

On-site Recovery

Analysis

Remediation/
Additional Function Design/
Migration and Replacement of Discontinued Products

Product Training

Operation/Setting Training

Express Delivery Service/
Spare Parts Delivery Service

Maintenance Training

Technical Consultation
Product Selection/ Installation Selection/ On-site Troubleshooting Support

Technical Personnel Development Service
Industrial Automation Academy - IA Academy

On-site Data Utilization Service
i-BELT

7

OMRON Global Service Support

DesignOMRON aids in translating customer concepts into
customized realizations that align with your specific requirements.
Customers planning to expand their production line and seeking to optimize productivity, including
the adoption of new manufacturing technologies and concepts, can rely on our support. We provide support
from initial safety consultation and on-site environment diagnosis to product training and proof of concepts.

New Equipment Design Support
Safety consultation

Product Training

Drawing from extensive

OMRON offers various

knowledge and experience

courses focusing on helping

regarding machine safety,

customers to master skills

OMRON strives to help customers reduce

related to design operations.

design burdens and create globallycompetitive equipment.
Product Selection Support
Product Evaluation

Proof of Concept

Technical

Loan(Testing)

Consultation-

Evaluate the functions

Using actual customer

and pe r formance oftarget samples and robots,

OMRON offers call center

OMRON products before purchasing.

OMRON determines the feasibility, measuresconsultation including product selection

cycle time, and provides detailed reports.

to give an assurance to the customer

Product Selection

before purchasing product.
Automation Center
OMRON introduces thelatest control technologies
and real-life applications
on display using actual machines.
Equipment Optimization Support
Remediation/

Migration/

Additional Function

Replacement of

DesignDiscontinued Products

OMRON offers the optimal

OMRON offers customers

method for adding functionality to existing

the option to replace their legacy products

equipment including design and installation

with newer model mitigation risks.

work.

8

Installation

OMRON's proficient team will assist customers
in achieving a seamless start-up of their production site.
To ensure the seamless realization of equipment installation/assembly, configuration/adjustment, and final startup
at your production site, our specialized team is dedicated to provide comprehensive support. We deliver services
encompassing adjustments, operator training, and technical support, meeting all your on-site installation requirements.

Product Installation Support
Operation/Setting

Design Support-

Training

Programming

installation, setting, andOMRON offers training

OMRON offers programming

final adjustment support

sessions so that customer

to expedite the work process

for the purchased products.

can learn product tuning and robot teaching

and actualize application.

On-Site Startup
OMRON offers on-sitethrough hand-on experiences.
Technical
ConsultationInstallation Selection
OMRON offers call center
consultation including operation/setting
configuration during installation.

Maintenance

OMRON offers after-sales maintenance support toprovide necessary assistance in keeping factories operational.
For the stable operation and effective management of your systems, with a prompt response to address issues,
we offer comprehensive maintenance services. We will provide essential tools to keep your production runningsmoothly. Our services encompass maintenance training, maintenance contracts, and logistics support.

Preventive Maintenance/Maintenance Support
Periodic Inspections

Maintenance Training

Maintenance Contracts

Our engineers visit yourOMRON offers various

OMRON offers various

production site on a regularcourses focusing on helping

maintenance contract

basis to carry out various

customers to master skills

including periodic inspection

inspections for OMRON products.

related to maintenance operations.

and recovery support.

Trouble Analysis

On-site Recovery

Repair/Analysis

OMRON engineers will

OMRON engineers will be

OMRON pe r forms avisit your facility to investigate

with you for investigation

repair and analysis ofand improve the equipment

and recovery support

malfunctioning products.

installation environment promptly.

during trouble occurrence.

Express Delivery

Technical

Service/Spare Parts

Consultation-On-site

Delivery service

Trouble Support

To prioritize smooth

OMRON offers call center

operation, OMRON have emergency

to provide first response promptly fordelivery service for certain products.

troubleshooting to prioritize recovery.

On-site Trouble Recovery Support*Please note that some services may not be available depending on the country/region. Please contact to local OMRON’s represent for detail information.

9

Technical Personnel Development Service
Industrial Automation Academy (IA Academy)
We support the development of technical personnel and careers
in the manufacturing industry as we strive towards the realizationof manufacturing that empowers each and every individual.

Steps to Resolve Human Resource Development Issues
An IA Academy’s solution consists of five steps, including consulting, planning/implementing, and feedback.
By unraveling the type of technical personnel desired by our customers, we offer one-stop support from the planningand design of the optimal IA education curriculum to practical training.
Step 1 

Understanding
the Issue
Proposal

Planning
and Design
Consulting

Step 3 

Step 4 

SystemEstablishment

Training
Implementation

Planning/Implementing

Step 5

Evaluation

Feedback

ProposalEngaging with our customers, we identify human resource development issues
and devise effective solutions.

Consulting

We delineate the type of human resources desired by the customer,
strategically plan and design systematic Industrial Automation education curriculums and courses.

Planning/
Implementing

To tailor and provide the optimal plans and training for each company, we define development targets,
attendance areas, learning forms, etc.

Feedback

10

Step 2 

We analyze the report considering participant learning outcomesand questionnaire results to provide comprehensive insights.

On-Site Data Utilization Service
i-BELT
From design to maintenance, we offer data-utilizing logical & scientificapproach for bringing innovations to the manufacturing floor.
Our data utilization service "i-BELT" is a co-creation service to address and solve your challenges by utilizing,
analyzing, and visualizing the data collected on the manufacturing floor, and by providing feedback to the control.
We diagnose the site and provide services to suit the issues of the customers in the four value categories ofmanufacturing management, quality control, facility management, and energy management.

Co-creation and Site innovation

Customer

OMRON and Partner

Issues to be solved

Solution applications and services

Manufacturing expertise

Controlequipment
application

Manufacturing management

Quality control

andWorkplaceknow-how andtechnology

Equipment management

Energy management

Productivity

Yield

Operating loss

Energy efficiency

improvement

improvement

reduction

improvement

Agree scenarios for the achievement of the goals set
with the customer and support site innovation
where a "phased approach" produces results.
Conducting hearings on visions for the ideal factory, we find enhancements and improvements basedon manufacturing floor data, and provide tailor-made guidance with effective scenarios to each customer.

Co-creation working
closely with you

Formulation ofchallenges based on data

Firm advancement ofinnovations in phases

Setting the project goal throughFrom a bird's-eye view of production

After recognition of a scenario for

discussions, we collaboratively

equipment and elements based on an

attaining the goal with you, we provide

work with you for a resolution of theactual object/place/situation,

assistance through a multi-stage

challenges based on manufacturing

we quantify the room for improvements

approach for floor innovation thatfloor data.

through a logical & scientific approach.

ensures results.

Manufacturing
floor data

Floor expertiseand logic

Room for improvement

Step 1 Diagnosis* 1: Key performance indicator

Step 2 Visualization

Step 3 Analysis

Statusanalysis =As-Is

Evolution
scenario

Customer’s
goal =
To-Be

Management KPI & Production Site KPI *1

Step 4 Control

11

Introduction of Global Locations
JAPAN ＞P.13

Japan

GREATER CHINA ＞P.13

China

TaiwanKOREA ＞P.14
Korea

ASIA PACIFIC ＞P.14
India

Singapore
Australia
Indonesia
Malaysia
New ZealandPhilippines
Thailand
Vietnam

EUROPE / MIDDLE EAST / AFRICA ＞P.17
Netherlands
Austria
Belgium
Czech Republic
Denmark
FinlandFranceGermany
Hungary
Italy
NorwayPolandPortugal
Romania
Spain
SwedenSwitzerland
TurkeyUnited Kingdom
South Africa
United Arab Emirates

AMERICAS ＞P.22

United States
BrazilCanadaMexico12JAPANJapan

Supported languages/ Japanese

Sales HQOMRON Corporation

Address

OMRON Kyoto Center Building Shiokoji-dori Horikawa Higashiiru, Shimogyo-ku, Kyoto 600-8530

Phone+81-75-344-5258

WebsiteFAX+81-75-344-5271

Inquiry Form I-Web メンバーズ

Service-Related Inquiries

https://www.fa.omron.co.jp/contact/tech/

http://www.fa.omron.co.jp/support/

Business hours

Monday-Friday(Excluding public holidays) 9:00-17:30

Sales OfficeSendaiMoriokaTokyo
Kashiwa
Omiya
Takasaki
Utsunomiya
Tachikawa
Yokohama

TEL: +81-22-265-0571
TEL: +81-19-604-7122
TEL: +81-3-6718-3501
TEL: +81-4-7148-0690
TEL: +81-48-645-8855
TEL: +81-27-326-3456
TEL: +81-28-633-5424
TEL: +81-42-524-6776
TEL: +81-45-411-7202

Atsugi
TEL: +81-46-297-3605
Matsumoto TEL: +81-263-32-6561
Nagoya
TEL: +81-52-561-8670
Numazu
TEL: +81-55-977-9029
Shizuoka
TEL: +81-54-253-6182
Hamamatsu TEL: +81-53-455-0081
Kariya
TEL: +81-566-23-9760
Kanazawa
TEL: +81-76-233-4770
Toyama
TEL: +81-76-441-1170

Osaka
TEL: +81-6-6347-5811
Shiga
TEL: +81-77-588-9500
Kyoto
TEL: +81-75-325-1092
Okayama TEL: +81-86-231-3623
Hiroshima TEL: +81-82-247-0310
Takamatsu TEL: +81-87-851-7737
Fukuoka
TEL: +81-92-414-3212
Kumamoto TEL: +81-96-355-1611

GREATER CHINA
China

Supported languages/ Chinese, English

Sales HQOMRON INDUSTRIAL AUTOMATION(CHINA)CO., LTD.

Address

Room 2211, Bank of China Tower, 200 Yin Cheng Zhong Road,
PuDong New Area, Shanghai, 200120, China

Phone+86-21-6023-0333

WebsiteBusiness hours

Sales OfficeFAX+86-21-5037-2388

Inquiry Form

Service-Related Inquiries

https://www.fa.omron.com.cn

https://www.fa.omron.com.cn/service-introduction

Monday-Friday(Excluding public holidays) 8:45-12:00, 13:00-17:45<North China and Northeast>
Beijing
TEL: +86-10-5739-5399
Tianjin
TEL: +86-22-8319-1580
Qingdao TEL: +86-532-6677-5819
Jinan
TEL: +86-531-8292-9795
Yantai
TEL: +86-535-686-5018
Tangshan TEL: +86-315-479-5118
Shijiazhuang TEL: +86-311-8690-6790
Taiyuan
TEL: +86-351-522-9870
Dalian
TEL: +86-411-3994-8181
Shenyang TEL: +86-24-2281-5132
Changchun TEL: +86-431-8192-8311
Harbin
TEL: +86-451-8796-8635<Midwest>
Wuhan
TEL: +86-27-8228-2145

Zhengzhou TEL: +86-371-6558-5192
Changsha TEL: +86-731-8458-5551
Chengdu TEL: +86-28-8676-5345
Chongqing TEL: +86-23-6879-6406
Guiyang TEL: +86-851-84812320
Kunming TEL: +86-871-6352-7224
Xi`an
TEL: +86-29-8885-1505

Wenzhou
Hefei

Nanchang TEL: +86-791-8630-4711
Guangzhou TEL: +86-20-8755-7798
Dongguan TEL: +86-769-2242-3200
Shenzhen TEL: +86-755-2694-8238
Foshan
TEL: +86-757-8330-5268
Zhongshan TEL: +86-760-8822-4545<Eastern>
TEL: +86-754-8870-6653
Kunshan TEL: +86-512-5011-0866 Shantou
TEL: +86-591-8808-8551
Suzhou
TEL: +86-021-3602-1888-6018 Fuzhou
Wuxi
TEL: +86-510-8516-9303 Xiamen
TEL: +86-592-268-6709
Nanjing
TEL: +86-25-8324-0556 Nanning
TEL: +86-771-553-1371
Xuzhou
TEL: +86-516-8373-6516 Hongkong TEL: +852-2375-3827
Hangzhou TEL: +86-571-8765-2855
Ningbo
TEL: +86-574-2788-8220

TaiwanSupported languages/ Chinese, English, Japanese

Sales HQOMRON TAIWAN ELECTRONICS INC.

Address

6F, Home Young Budg., No.363, Fu-Shing N.Road, Taipei, Taiwan R.O.C

Phone+886-2-2715-3331

WebsiteTEL: +86-577-8891-9195
TEL: +86-551-6363-9629

FAX

Inquiry Form

https://www.omron.com.tw/contact/index+886-2-2712-6712
Service-Related Inquiries

https://www.omron.com.tw/support/index

Business hours

Monday-Friday(Excluding public holidays) 8:30-18:00

Sales Office

Taichung TEL: +886-4-2325-0834
Hsinchu TEL: +886-3-667-5557

Tainan TEL: +886-6-226-2208

13

KOREA
Korea

Supported languages/ Korean, Japanese, English

Sales HQOMRON Electronics Korea Co., Ltd.

Address

18Floor, Kyobo Tower B Wing, 465 Gangnam-daero, Seocho-Gu, Seoul, Republic of Korea, 00611

Phone+82-70-4506-4106

WebsiteFAX+82-2-3483-7788

Inquiry Form, Service-Related Inquiries

http://www.ia.omron.co.kr/support/globalservice.asp

Business hours

Monday-Friday(Excluding public holidays) 9:00-17:40

Sales OfficeBusan/ Cheonan TEL: +82-70-4506-4106

ASIA PACIFIC
India

Supported languages/ Hindi, English

Sales HQOMRON AUTOMATION PRIVATE LIMITED

Address

THE QUBE 5th Floor, Unit No. 501-504, M V Road, Marol, Andheri(EAST), Mumbai-MH-400059, India

Phone+91-22-7128-8400

WebsiteFAX

Inquiry+91-22-7128-8401
Service-Related Inquiries

https://www.omron-ap.com/

https://www.omron-ap.co.in/service-support/

Business hours

Monday-Friday(Excluding public holidays) 9:00-17:30

Sales Office

TEL: +91-020-6711-4608
Bangalore TEL: +91-80-6709-6400/6709-6406 Pune
Ahemedabad TEL: +91-79-25625060
Gurgaon TEL: +91-124-7122-700/7122-800
Chennai
TEL: +91-44-4902-6100

Japan DeskJapanDesk-IN@omron.com

SingaporeSupported languages/ English, Chinese

Sales HQOMRON ELECTRONICS PTE. LTD.

Address

438B Alexandra Road, #08-01/02 Alexandra Technopark, Singapore 119968

Phone+65-6-835-3011

WebsiteInquiry

https://www.omron-ap.com/

FAX+65-6-835-3011
Service-Related Inquiries

https://www.omron-ap.com/service-support/

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:15

Sales Office-

Japan Desk

japandesk-sg@omron.com

14

Australia

Supported languages/ English

Sales HQOMRON ELECTRONICS PTY.LTD.

Address

UNIT 6, 108 SILVERWATER ROAD SILVERWATER SYDNEY NSW 2128 AUSTRALIA

Phone+61-2-9878-6377

WebsiteFAX

Inquiry+61-2-9878-6981
Service-Related Inquiries

https://www.omron-ap.com/

https://www.omron.com.au/service-support/

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:00

Sales Office

Brisbane TEL: +61-7-3859-3900 Melbourne TEL: +61-3-8588-2600

Japan DeskJapanDesk-AU@omron.com

Indonesia

Supported languages/ Bahasa Indonesia, English, Netherland

Sales HQ

PT. OMRON ELECTRONICS

Address

Gedung Menara Bidakara 2 Lt.11 Unit 1, 2, and 3 Komplek Bidakara.
Jl. Jend. Gatot Subroto Kav 71-73, Tebet Kota Adm Jakarta Selatan DKI Jakarta INDONESIA

Phone+62-21-2949-7500

WebsiteFAX

Inquiry+62-21-2949-7555
Service-Related Inquiries

https://www.omron-ap.com/

https://www.omron.co.id/service-support/

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:15

Sales Office-

Japan Desk

japandesk-id@omron.com

Malaysia

Supported languages/ Malay, English, Mandarin

Sales HQOMRON ELECTRONICS SDN. BHD.

Address

Unit 1101, Level 11, Uptown 1, No. 1, Jalan SS21/58, Damansara Uptown, 47400 Petaling Jaya,
Selangor Darul Ehsan, Malaysia

Phone
Website+60-3-7688-2888

FAX

Inquiry+60-3-7688-2833
Service-Related Inquiries

https://www.omron-ap.com/

https://www.omron-ap.com.my/service-support/

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:30

Sales OfficeJohor TEL: +60-7-356-8388 Penang TEL: +60-4-643-5382

Japan Desk

japandesk-my@omron.com

New ZealandSupported languages/ English

Sales HQOMRON ELECTRONICS LIMITED

Address

65 Boston Road, Mt Eden Auckland New ZealandPhone+64-9-358-4400

WebsiteFAX

Inquiry

https://www.omron-ap.com/+64-9-358-4411
Service-Related Inquiries

https://www.omron-ap.co.nz/service-support/

Business hours

Monday-Friday(Excluding public holidays) 8:00-17:00

Sales Office

Christchurch TEL: +64-3-366-5091

Japan DeskJapanDesk-NZ@omron.com
15

Philippines

Supported languages/ Filipino, English

Sales HQOMRON ASIA PACIFIC PTE. LTD. - PHILIPPINE BRANCH OFFICE

Address

2F, Kings Court II Building, 2129 Don Chino Roces Avenue,
corner Dela Rosa Street, 1231 Makati City, Metro Manila, Philippines

Phone+632-8811-2831

WebsiteFAX+632-8811-2583

Inquiry

Service-Related Inquiries

https://www.omron-ap.com/

https://www.omron-ap.com.ph/service-support/

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:30

Sales Office-

Japan Desk

japandesk-ph@omron.com

ThailandSupported languages/ Thai, English, Japanese

Sales HQOMRON ELECTRONICS CO., LTD.

Address

Rasa Tower 2, 16th Floor, 555 Phaholyothin Road, Kwaeng Chatuchak, Khet Chatuchak,Bangkok 10900, THAILAND

Phone+66-2-942-6700

WebsiteFAX+66-2-937-0501,2

Inquiry

Service-Related Inquiries

https://www.omron-ap.com/

https://www.omron-ap.co.th/service-support/

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:30

Sales OfficeRayong TEL: +66-38-346-070

Japan DeskJapanDesk-TH@omron.com

Vietnam

Supported languages/ Vietnamese, English, Japanese, Korean

Sales HQ

Omron Vietnam Co. Ltd.

Address

6th floor, 789 Tower, 147 Hoang Quoc Viet, Cau Giay, Hanoi, Vietnam

Phone+84-24-3556-3444

WebsiteFAX

Inquiry

https://www.omron-ap.com/+84-24-3556-3443
Service-Related Inquiries

https://www.omron.com.vn/service-support/

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:30

Sales Office

Ho Chi Minh TEL: +84-28-3920-4338

Japan Desk

japandesk-vn@omron.com

16

EUROPE / MIDDLE EAST / AFRICA
Netherlands

Supported languages/ Dutch, English, French

Sales HQOMRON ELECTRONICS B.V.

Address

Wegalaan 61 2132 JD Hoofddorp The Netherlands

Phone+31-23-568-1100

WebsiteFAX+31-23-568-1188

Inquiry Form

https://industrial.omron.nl/nl/misc/forms/contact

Business hours

Monday-Friday(Excluding public holidays) 8:00-17:00

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

Service-Related Inquiries

https://industrial.omron.nl/nl/services-support

Austria

Supported languages/ German, English

Sales HQOMRON Electronics Ges.m.b.H.

Address

Liebermannstraβe A01 118/116 A-2345 Brunn am Gebirge Austria

Phone+43-2236-377-800

WebsiteFAX+49-2173-6800-567

Inquiry Form

https://industrial.omron.at/de/misc/forms/contact

Business hours

Monday-Friday(Excluding public holidays) 8:00-17:00

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

Belgium
OMRON ELECTRONICS NV/SA

Address

Oktrooiplein 1 B 601 9000 Gent Belgium

Websitehttps://industrial.omron.at/de/services-support

Supported languages/ Dutch, French, English

Sales HQ

Phone

Service-Related Inquiries+32-2-466-2480

FAX-

Inquiry Form(Dutch)

https://industrial.omron.be/nl/misc/forms/contact

Business hours

Monday-Friday(Excluding public holidays) 8:00-17:00

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

Czech RepublicService-Related Inquiries(Dutch)

https://industrial.omron.be/nl/services-support

Supported languages/ Czech, English

Sales HQOMRON ELECTRONICS SPOL. S.R.O.

Address

Dock in Three (recepce B) Boudnikova 2506/1, 180 00 Praha 8 Czech RepublicPhone+420-234-076-010

WebsiteFAX-

Inquiry Form

https://industrial.omron.cz/cs/misc/forms/contact

Business hours

Monday-Friday(Excluding public holidays) 8:00-16:00

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

Service-Related Inquiries

https://industrial.omron.cz/cs/services-support

17

Denmark

Supported languages/ Danish, English

Sales HQOMRON ELECTRONICS A/S

Address

Theilgaards Torv 3, 1.sal 4600 Køge, DenmarkPhone+45-43-440-011

WebsiteFAX+45-43-440-211

Inquiry Form

Service-Related Inquiries

https://industrial.omron.dk/da/misc/forms/contact

https://industrial.omron.dk/da/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:00-16:00(Monday-Thursday), 8:00-15:30(Friday)

Sales Office

Aarhus TEL: +45-43-440-011

Japan DeskJapan_Desk_Europe@omron.com

Finland

Supported languages/ Finnish, English, Swedish, Russian

Sales HQOMRON ELECTRONICS OY

Address

Bertel Jungin aukio 7 b FI-02600 Espoo Finland

Phone
Website+358-207-464200

FAX+358-207-464250

Inquiry Form

Service-Related Inquiries

https://industrial.omron.fi/fi/misc/forms/contact

https://industrial.omron.ﬁ/ﬁ/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:00-16:30

Sales Office

Tampere TEL: +358(0)40-3541815 TEL: +358(0)40-6716565
Vaasa
TEL: +358-40-1432323 TEL: +358-40-8093666
Vilnius(Lithuania) TEL: +370-61068380 TEL: +370-68941900

Japan DeskJapan_Desk_Europe@omron.com

FranceSupported languages/ French

Sales HQOMRON ELECTRONICS S.A.S.

Address

3 Parvis de la Gare 94130 Nogent-sur-Marne France

Phone0-825-825-679(In France)+33-1-5663-7000

WebsiteFAX+33-1-48-55-90-86

Inquiry Form

https://industrial.omron.fr/fr/misc/forms/contact

Service-Related Inquiries

https://industrial.omron.fr/fr/services-support

Business hours

Monday-Friday(Excluding public holidays)
8:30-12:00, 13:30-18:00(Monday-Thursday), 8:30-12:00, 13:30-17:00(Friday)

Sales Office

Lyon/ Nantes TEL: 0-825-825-679(In France)

Japan DeskJapan_Desk_Europe@omron.com

Germany

Supported languages/ German, English

Sales HQOMRON ELECTRONICS GmbH

Address

Elisabeth-Selbert-Strasse 17 40764 Langenfeld Germany

Phone+49-2173-6800-0

WebsiteFAX+49-2173-6800-400

Inquiry Form

https://industrial.omron.de/de/misc/forms/contact

Service-Related Inquiries

https://industrial.omron.de/de/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:00-17:00

Sales OfficeLangenfeld TEL: +49-2173-6800-0 Dortmund TEL: +49(0)231-75-89-4-0

Japan DeskJapan_Desk_Europe@omron.com

18

Hungary

Supported languages/ Hungarian, English

Sales HQ

Omron Electronics Kft

Address

Vaci ut. 45. C/6 1134 Budapest Hungary

Phone+36-1-399-3050

WebsiteFAX+36-1-399-3060

Inquiry Form

https://industrial.omron.hu/hu/misc/forms/contact

Service-Related Inquiries

https://industrial.omron.hu/hu/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:00-16:30(Monday-Thursday), 8:00-14:30(Friday)

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

Italy

Supported languages/ Italian

Sales HQOMRON ELECTRONICS S.P.A.

Address

Viale Certosa 49 20149 Milano Italy

Phone+39-02-326-81

WebsiteFAX+39-02-326-8282

Inquiry Form

https://industrial.omron.it/it/misc/forms/contact

Service-Related Inquiries

https://industrial.omron.it/it/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:30-12:30, 13:30-17:30

Sales Office

Bologna TEL: +39-051-613-6611 Milano TEL: +39-02-326-8777 Terni TEL: +39-07-445-4511

Japan DeskJapan_Desk_Europe@omron.com

NorwaySupported languages/ Norwegian, English

Sales HQOMRON ELECTRONICS NORWAY A/S

AddressOle Deviks vei 6 B N-0666 Oslo Norway

Phone+47-22-657-500

WebsiteFAX-

Inquiry Form

https://industrial.omron.no/no/misc/forms/contact

Business hours

Monday-Friday(Excluding public holidays) 8:00-16:00

Sales Office

Aalesund/ Stavanger TEL: +47-22-657-500

Japan DeskJapan_Desk_Europe@omron.com

Service-Related Inquiries

https://industrial.omron.no/no/services-support

PolandSupported languages/ Polish, English

Sales HQOMRON ELECTRONICS SP. Z O.O.

Addressul. Żwirki i Wigury 16A, Building 5B 02-092 Warszawa PolandPhone+48-22-458-6666

WebsiteFAX+48-22-458-6660

Inquiry Form

https://industrial.omron.pl/pl/misc/forms/contact

Business hours

Monday-Friday(Excluding public holidays) 9:00-17:00

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

Service-Related Inquiries

https://industrial.omron.pl/pl/services-support

19

Portugal

Supported languages/ Portuguese, English

Sales HQOMRON ELECTRONICS IBERIA S.A.

Address

Edifício Mar do Oriente - Rua do Pólo Norte, nr.18 - 3.2 - 1990-266 Lisboa

Phone+351-21-942-9400

WebsiteFAX-

Inquiry Form

https://industrial.omron.pt/pt/misc/forms/contact

Service-Related Inquiries

https://industrial.omron.pt/pt/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:40(Monday-Thursday), 8:30-15:00(Friday)

Sales Office

Porto TEL: +351-22-715-5900

Japan DeskJapan_Desk_Europe@omron.com

Romania

Supported languages/ Romanian, English

Sales HQ

Omron Electronics Kft

Address

Bvd. Mihai Viteazul nr. 30B, SAD 102 300222 Timişoara Romania

Phone+40-356-172-242

WebsiteFAX+40-356-172-243

Inquiry Form

https://industrial.omron.ro/ro/misc/forms/contact

Service-Related Inquiries

https://industrial.omron.ro/ro/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:00-16:30(Monday-Thursday), 8:00-14:30(Friday)

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

Spain

Supported languages/ Spanish, English

Sales HQOMRON ELECTRONICS IBERIA S.A.U.

Address

c/Arturo Soria 95 28027 Madrid Spain

Phone+34-902-100-221

WebsiteFAX+34-902-361-817

Inquiry Form

https://industrial.omron.es/es/misc/forms/contact

Service-Related Inquiries

https://industrial.omron.es/es/services-support

Business hours

Monday-Friday(Excluding public holidays)
8:00-17:30(Monday-Thursday), 8:00-15:00(Friday), 8:00-15:00(July and August)Sales Office

Barcelona/Madrid/Sevilla/Valencia/Vitoria TEL: +34-902-100-221

Japan DeskJapan_Desk_Europe@omron.com

SwedenSupported languages/ Swedish, English

Sales HQOMRON ELECTRONICS AB

Address

Knarrarnäsgatan 15, 164 40 Kista, Sweden

Phone+46-8-632-3500

WebsiteFAX-

Inquiry Form

https://industrial.omron.se/sv/misc/forms/contact

Service-Related Inquiries

https://industrial.omron.se/sv/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:00-16:30

Sales OfficeGothenburg TEL: +46-8-632-3500 Malmö TEL: +46-8-632-3500

Japan DeskJapan_Desk_Europe@omron.com

20

Switzerland

Supported languages/ German, French, Italian

Sales HQOMRON ELECTRONICS AG

Address

Grafenaustrasse 7 6300 Zug, SwitzerlandPhone+41-41-748-1313

WebsiteFAX+41-41-748-1345

Inquiry Form(German)

Service-Related Inquiries(German)

https://industrial.omron.ch/de/misc/forms/contact

https://industrial.omron.ch/de/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:00-17:00

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

TurkeySupported languages/ Turkish, English

Sales HQOMRON ELECTRONICS LTD.

Address

Burhaniye Mah. Tunuslu Mahmut Paşa Cad. No:10 34676 Üsküdar, İstanbul, Türkiye

Phone+90-216-556-51-30

WebsiteFAX

Inquiry Form

+90-216-556-51-60
Service-Related Inquiries

https://industrial.omron.com.tr/
tr/misc/forms/contact

https://industrial.omron.com.tr/
tr/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:15-17:45

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

United Kingdom

Supported languages/ English

Sales HQOMRON ELECTRONICS LTD.

Address

Opal Drive Fox Milne MK15 0DG Milton Keynes United Kingdom

Phone+44-1908-258258

WebsiteFAX

Inquiry Form

+44-1908-258158
Service-Related Inquiries

https://industrial.omron.co.uk/
en/misc/forms/contact

https://industrial.omron.co.uk/
en/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:30-16:30

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

South Africa

Supported languages/ English

Sales HQOMRON Electronics (Pty) Ltd.

Address

22 Friesland Drive Longmeadow Oﬃce Park South Modderfontein, 1640 South Africa

Phone+27-11-579-2600

WebsiteFAX

Inquiry Form

https://industrial.omron.co.za/
en/misc/forms/contact+27-11-608-3515
Service-Related Inquiries

https://industrial.omron.co.za/
en/services-support

Business hours

Monday-Friday(Excluding public holidays) 8:00-16:30

Sales OfficeCape Town TEL: +27-21-551-2448 Durban TEL: +27-31-275-3000

Japan DeskJapan_Desk_Europe@omron.com
21United Arab Emirates

Supported languages/ English, Arabic

Sales HQOMRON EUROPE B.V.

Address

Dubai Silicon Oasis Headquarters - Silicon Oasis, Dubai, United Arab Emirates

Phone+97-143712742

WebsiteFAX-

Inquiry Form

Service-Related Inquiries

https://industrial.omron.eu/en/misc/forms/contact

https://industrial.omron.eu/en/services-support

Business hours

Sunday-Thursday(Excluding public holidays) 8:30-17:00

Sales Office-

Japan DeskJapan_Desk_Europe@omron.com

AMERICAS
United States

Supported languages/ English, Spanish, French

Sales HQOMRON ELECTRONICS LLC

Address

2895 Greenspoint Parkway, Suite 200 Hoﬀman Estates, IL 60169 U.S.A

Phone+1-847-843-7900+1-800-556-6766

WebsiteFAX+1-847-843-7787

Inquiry Form

Service-Related Inquiries

https://automation.omron.com/en/us/contact-us

https://automation.omron.com/en/us/services/

Business hours

Monday-Friday(Excluding public holidays) 8:00-17:00

Sales Office-

Japan DeskJapanDesk-OEI-US-A@omron.com

BrazilSupported languages/ Portuguese

Sales HQOMRON ELETRONICA DO BRASIL LTDA.

Address

Alameda Vicente Pinzón, 51-14°andar, Vila Olimpia, CEP:04547-130, São Paulo, Brasil

Phone+55-11-5171-8920

WebsiteFAX

Inquiry Form

https://automation.omron.com/
pt/br/entre-em-contato-conosco

Service-Related Inquiries

https://automation.omron.com/
pt/br/services/

Business hours

Monday-Friday(Excluding public holidays) 8:00-18:00

Sales Office-

Japan DeskJapanDesk-OEI-US-A@omron.com

22CanadaSupported languages/ English, French, Spanish

Sales HQOMRON CANADA INC.

Address

100 Consilium Place, Suite 802. Toronto, ON. M1H 3E3 Canada

Phone
Website+1-416-286-6465+1-866-986-6766

FAX+1-416-286-6648

Inquiry Form

https://automation.omron.com/en/ca/contact-us

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:00

Sales OfficeMontreal TEL: +1-514-763-2131

Japan DeskJapanDesk-OEI-US-A@omron.com

Service-Related Inquiries

https://automation.omron.com/en/ca/services/

MexicoSupported languages/ Spanish, English

Sales HQ

Omron Mexico, S.A. de C.V

Address

Miguel de Cervantes Saavedra No.169 Piso 1 Colonia Granada, Zip 11520,
Miguel Hidalgo Ciudad de Mexico

Phone
Website+52-55-5901-4300

FAX+52-55-5901-4300

Inquiry Form

https://automation.omron.com/en/mx/contact-us

Service-Related Inquiries

https://automation.omron.com/en/mx/services/

Business hours

Monday-Friday(Excluding public holidays) 8:30-17:30

Sales OfficeMonterrey TEL: +52-81-1156-9910 León TEL: +52-1-4772145900

Japan DeskJapanDesk-OEI-MX-A@omron.com

23

Note: Do not use this document to operate the Unit.

OMRON Corporation Industrial Automation Company
Kyoto, JAPANContact : www.ia.omron.com

Authorized Distributor:

Regional Headquarters
OMRON EUROPE B.V.
Wegalaan 67-69, 2132 JD Hoofddorp
The Netherlands
Tel: (31) 2356-81-300 Fax: (31) 2356-81-388

OMRON ELECTRONICS LLC
2895 Greenspoint Parkway, Suite 200
Hoffman Estates, IL 60169 U.S.A.
Tel: (1) 847-843-7900 Fax: (1) 847-843-7787

OMRON ASIA PACIFIC PTE. LTD.
438B Alexandra Road, #08-01/02 Alexandra
Technopark, Singapore 119968
Tel: (65) 6835-3011 Fax: (65) 6835-3011

OMRON (CHINA) CO., LTD.
Room 2211, Bank of China Tower,
200 Yin Cheng Zhong Road,
PuDong New Area, Shanghai, 200120, China
Tel: (86) 21-6023-0333 Fax: (86) 21-5037-2388©OMRON Corporation 2013-2023 All Rights Reserved.
In the interest of product improvement,
specifications are subject to change without notice.
Cat. No. GSCC-011G 1223 (0313)