Case Study

How This Major Enterprise Vendor Exceeds Customer
Expectations with AI-Based Endpoint Security
KYOCERA
Industry:
Business Management/
Manufacturing
Location:
Hong Kong
Product:
BlackBerry Spark® Suite
Website:kyoceradocumentsolutions.com

Where corporate data is concerned, confidentiality, integrity, and accessibility arenon-negotiable. Businesses must be capable of accessing any information theyrequire at a moment’s notice and must also have the peace of mind that comes withknowing that data will remain protected no matter what. It is a delicate balancing
act between security, control, and usability – and it is one that KYOCERA Document
Solutions Asia Limited (KDAS) constantly strives to maintain for its clientele.
“For us, the customer’s satisfaction is our absolute priority,” explains KDAS President
Kimura Takuma. “Everything we do is in pursuit of giving them a competitive
advantage, providing them with a stable, secure, and complete solution for document
management, and one that encompasses both hardware and software. With that inmind, it is essential that we prioritize their information assets – they must be ableto trust that we are doing what is necessary to protect client data.”

A Customer-First EnterpriseWith its main office situated in Hong Kong, KDAS is a subsidiary of the KYOCERA
Document Solutions Inc. Responsible for overseeing the Asia region, it manufacturesand sells printers and multi-function products to clients throughout Hong Kong,Korea, India, Taiwan, Thailand, Vietnam, Malaysia and Singapore. It also offers
managed document services, enterprise content management, and Business
Process Outsourcing with plans to expand to Information Communications
Technology in light of the accelerated shift towards digitization due to COVID-19.
As a sales and service company, KDAS has two major operations. First andforemost are its service technicians, responsible for providing customers withgeneral maintenance and support. Stationed in various service centers throughout
the region, KDAS Group’s technicians also frequently travel to client sites for field
maintenance work.
KDAS Group, also employs a large number of knowledge workers. These
professionals provide consulting and support for our customers as well as business
partners and dealers, and also provision access to its enterprise resource planningsystems. They also serve as an initial point of contact between KDAS and its clients.
Recently, as part of a mandate from global headquarters, KDAS set out to evaluate
and improve its IT strategy planning, implementation, support, and risk management.

Putting a Distinctive Spin on a Global Initiative
In addition to improved antivirus software and endpoint management, KDAS
needed VPN functionality to support its field technicians. Although most of its
mobile devices are corporate-owned, certain regions – such as India – have a large
percentage of personally-owned devices, necessitating a secure software containerfor keeping corporate and personal data separate from one another. Centralized
management and control were also imperative to ensure standardized operations
throughout the region.
When sourcing for the right solution, KDAS created a shortlist of threepotential vendors.
“Through our evaluation, we found that BlackBerry distinguished itself in a few coreways,” recalls Kimura. “First, in addition to offering all the functionality we required,its solutions were the most intuitive. Second, it offered integrated cybersecurity –mobile threat detection, endpoint protection, and device management in a singlepackage.”With help from Westcon Solutions Hong Kong, KDAS initiated an on-premises proofof concept for the BlackBerry Spark® Unified Endpoint Management Suite. As one
half of the BlackBerry Spark® Suite, the BlackBerry Spark UEM Suite offers mobile
device management, mobile application management, mobile content management,
identity and access management, and a suite of productivity tools. Through a single
pane of glass, it allows a business to retain visibility into and control over its entire
suite of devices.

BlackBerryCase Study: KYOCERA | 2Upon completing their proof of concept, KDAS signed up for the BlackBerry® CyberSuite early adopter program – the other half of the BlackBerry Spark Suite.
Built to enable a zero-trust environment, the BlackBerry Cyber Suite s a powerfulartificial-intelligence based cybersecurity solution. It provides endpoint protection,
endpoint detection and response, mobile threat detection, and behavioral analysis
through a lightweight client. Future releases will also feature data loss prevention
and a secure web gateway.

Sparking Stronger Client Relations
KDAS has now deployed the BlackBerry endpoint security solution to employee
PCs at KDAS Group. The full deployment of the BlackBerry Spark Suite began inApril. Thus far, the organization has completed approximately 80 percent of theplatform’s implementation, which has greatly improved its security, and its workwith clients by association.
“Our sales companies frequently communicate internally with one another and withour clients,” says Kimura. “This is primarily done via email, which opens us up to therisk of phishing attacks. In order to mitigate this, we have a double-confirmation
system in place – before opening any suspicious attachments, an employee isrequired to contact the sender by phone.”
The intelligent threat detection functionality present in the BlackBerry Spark Suite
exists as an additional failsafe atop this double-check system. With their previoussolution, KDAS had to wait for updated virus definitions to protect themselves
against new and emerging malware. This is no longer the case and KDAS considers
BlackBerry Cyber Suite the next generation of antivirus software.
“Before we started using BlackBerry Spark Suite, our cybersecurity measures wereprimarily reactive, which opened us to certain risks,” Kimura explains. “Now, however,
we know what’s happening across our organization. We have a better overview of
the region, and a better ability to mitigate risks if anything goes wrong – and that’s
a benefit we can emphasize to our customers, so that they know their data is safe.”“Our work withBlackBerryrepresents asignificant step
forward for ourorganization. With
more people thanever working fromhome due to thepandemic, I believe
the combination ofendpoint security
and management
enabled by ourcollaboration isgoing to become
the norm. And we’re
ready to adapt to it.”
– Kimura Takuma,President, KYOCERA Document Solutions
Asia Limited

Protecting Confidential Data
KDAS Group currently uses the BlackBerry Spark Suite alongside the Internetof Things to significantly improve both its equipment maintenance and overall
response time on service calls. The mobility and flexibility afforded by a moreconnected, mobile workforce allow service managers to swiftly allocate technicians
to where they’re most urgently needed. More comprehensive, secure access tointernal systems, meanwhile, helps managers, technicians, and IT personnel makebetter, more informed decisions.
“Service technicians can now use their smartphones to access company information,such as diagnostic data,” Kimura notes. “They can download what they need toknow and go directly to the customer. It’s difficult to give a figure that reflects thisBlackBerryCase Study: KYOCERA | 3

improvement in efficiency, particularly during a pandemic, but I’d estimate we’veseen about a 20% reduction in response time and average completion time for ourservice calls.”“Through BlackBerry, we’ve managed to greatly improve both our cybersecurity
and our customer service,” Kimura concludes. “Their products have been incredibly
beneficial to KDAS, and we look forward to seeing how we might further leveragethem in the future.”

About BlackBerryBlackBerry (NYSE: BB; TSX: BB) provides intelligent security software and services to enterprises andgovernments around the world. The company secures more than 500M endpoints including 150M carson the road today. Based in Waterloo, Ontario, the company leverages AI and machine learning to deliver
innovative solutions in the areas of cybersecurity, safety and data privacy solutions, and is a leader in
the areas of endpoint security management, encryption, and embedded systems. BlackBerry’s vision isclear — to secure a connected future you can trust.

For more information, visit BlackBerry.com and follow @BlackBerry.
2020 BlackBerry Limited. Trademarks, including but not limited to BLACKBERRY and EMBLEM Design are the trademarks or registeredtrademarks of BlackBerry Limited, and the exclusive rights to such trademarks are expressly reserved. All other trademarks are the propertyof their respective owners. BlackBerry is not responsible for any third-party products or services.
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BB20-CMAS | 201103