Advances in Transportation through Technology:
JR West’s Technological Vision

West Japan Railway Company
March 22, 2018

Introduction
Establishment of JR West’s Technological Vision
With 30 years in business, JR West is celebrating an important anniversary.
As a company whose primary business is railways, the JR West Group is carrying out
a wide range of initiatives based on the knowledge that our passengers’ lives are in ourhands.
The business world around us is changing at a faster and faster pace, with thepopulation declining, low birthrates and an aging population, intensifying natural
disasters and rapid globalization.

Advances in Transportation
through Technology

Meanwhile, the industrial world is experiencing the arrival of what has been called
the “fourth industrial revolution”, with incredible technological advances such as IoT,AI and robots.
We aim to pursue new possibilities and change our systems to solve the issues insociety that are becoming more complex, more wide-ranging and more advanced. We
also aim to refine our initiatives with safety as our first priority, and to fulfill our missionof providing railway and other transportation services in a manner that is sustainable
and coexists harmoniously with communities, so that we can continue to meet ourpassengers’ expectations in future.
With this in mind, we established our Technological Vision, which provides a roadmap for the company we want to be 20 years from a technological perspective. We
plan to work with our various partners to create innovations and provide new valuethat has never been seen before, guided by our Three Aims in this vision.
This vision is the starting point for the JR West Group’s new initiatives to bring about
advances in transportation.

Technological Vision
Our Three Aims

Safer and more reliabletransportation
In addition to visualizing the risks ofour technology, we aim to pursue
new possibilities in technology toenable our workers to apply theirstrengths in their work, improving
the safety and quality of ourtransportation. We will also work
together with our passengers andsociety at large to improve safety
together.

Providing railway and othertransportation services that playa role in creating appealing areas
We aim to connect with each and every
passenger, as well as various
businesses and members of thecommunity, using our technology toprovide seamless, finely-tuned service
for a diverse range of customers. We
will also provide passengers with thebest possible travel options andcontribute to community vitalization.

Building a sustainable system for our railway and other transportation
We aim to use new technology such as IoT and AI to improve the way we work and increase productivity, tobuild a system for our railway and other transportation that will be environmentally friendly and sustainable
in the era of Japan’s decreasing population.

Technological Vision
How JR West wants to be 20 years from now

Safer and morereliabletransportation

Reduce level crossing accidents
by working with ITS, etc.

Optimal combination ofpeople and technology

Providing railway andother transportation
services that play a role increating appealing areas

Simple, seamless railway andother transportation services

Visualization of risks through technology

Service tailored to eachpassenger

New travel methods to meet awide range of needs
Use of social media, etc. for rapid
gathering of information to improvesafety and quality of transportation

Simplification of ground facilities

Building of environmentallyfriendly systems for railway andother transportation

Working with diverse modes oftransportation

Improvement of productivitythrough new technology suchas IoT and AI

Advances in Transportation through Technology
Improving the way we work through useof ICT technology

Building of a sustainablesystem for railway and othertransportation

Our Three Aims
Safer and more reliable transportation

With current issues in mind, we are aiming for further improvement in safety and transportation quality in future.
In addition to further improving the quality of the risk assessments we have conducted thus far and visualizing the risks through our new technology,
we aim to draw on the human factor to create the ideal combination of people and technology, enabling our workers to better apply their strengths toachieve the safety and quality of our transportation. We will also work together with passengers and society at large through our technology.
JR WestJapan

Ideal combination ofpeople and technology
Visualizing the risks
through our technology●Risk reduction through sensing andsimulations●Improvement of safety in stationbuildings and on trains

Society
Reduction of levelcrossing accidents byworking with ITS*, etc.

*ITS: Intelligent Transport Systems

Improvement of safety andtransportation quality throughadvancement in security systems
such as wireless ATC and the useof self-driving technology
Greater support for dispatch
operations through systems andimprovement in safety andreduction of downtime throughimproved remote dispatch response

Improvement of safety throughcombination of people and newtechnology and work withpassengers and society at large

Passengers
Improvement of safety
and transportation
quality through rapid
gathering of information
via social media

Our Three Aims

Providing railway and other transportation services that play a role in creating appealing areas
We aim to make traveling with us a simple and friendly experience for each and every passenger
We aim to connect with each and every passenger, as well as various businesses and members of the community, using our technology toprovide simple, seamless, door-to-door service for a diverse range of customers. We will also contribute to community vitalization throughinitiatives to provide services that are like the air that people breathe but solve passengers’ issues in a friendly way.
Providing simple, seamless railway and other transportation services●Greater convenience throughsimplification of procedures suchas a shift to ticketless processing●Collaborations with othertransportation companies suchas personal mobility companies●Technology for smoothertransportation

New travel methods
to meet a wide rangeof needs

Service tailored to eachpassenger

Use of data marketing toprovide optimal travel
methods and travel
support that is connectedto the community

Distribution of easy -tounderstand information
to suit each passenger’s
needsTechnology-based support
for friendly, one-to-one
service by workers

Our Three Aims
Building a sustainable system for our railway and other transportation
We aim to create systems for our railway and other transportation that will be sustainable in future
We aim to use new technology such as IoT and AI to improve the way we work and increase productivity, to build a system for o ur
railway and other transportation that will be environmentally friendly and sustainable in the era of Japan’s decreasing population.

Improvement of productivity through newtechnology such as IoT and AI●Mechanization of inspection process
by gathering information on thestatus of ground equipment throughrunning trains and a sensor network●Shift to new maintenancemethod using CBM* 1

Improving the way we work through use ofICT technology●Support for changes in theway we work through use ofinterdepartmental data andtechnology such as internal
cloud services and GIS*2

Creation of environmentally friendly systems forour railway and other transportation

Collaboration with a wide rangeof other modes of transportation

Improvement of energy efficiency throughimplementation of new technology

Collaboration with a wide range ofother modes of transportation toprovide seamless railway and othertransportation services

Simplification of ground equipment

Simplification of ground equipment suchas aggregation of functions for trains*1 Condition Based Maintenance: A preventive maintenance principle in which the status of the equipment is ascertained
through round-the-clock monitoring so that maintenance is only performed when needed, balancing quality with efficiency*2 GIS: Geographic Information SystemThe latest information on our technological vision
and a PDF version can be downloaded here.

http://www.westjr.co.jp/company/action/technology/vision/