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JKK Tokyo PR Magazine

March 2023 No. 59[Issued by] Public Housing Management Section, Public Housing Division,
Tokyo Metropolitan Housing Supply Corporation
Terrace Shibuya Mitake 1-15-15 Shibuya, Shibuya-ku, Tokyo 150-8543

Contents◆ Conﬁrming Resident Safety in an Emergency ………………… 1◆ Being Considerate About Living Noises ………………………… 7◆ Introducing New Monitoring Services …………………………… 2◆ Connecting to the Internet …………………………………………… 8◆ Request in Case of Prolonged Absence ………………………… 4◆ Use of Residential Fire Extinguishers……………………………… 9◆ JoyLiV in Multiple Languages ……………………………………… 4◆ Please Contact Us if You Notice Anything Wrong with◆ Prevent Frailty! ……………………………………………………… 5

the Building ………………………………………………………………… 9◆ About the Work of JKK Front Oﬃce Staﬀ…………………………… 6◆ Work for Improving Residence Facilities……………………… 10◆ Request for Removal or Disposal of◆ Information About Automated Bank Transfers …………… 10

Bicycles when Moving Out …………………………………………… 7◆ JKK Tokyo Customer Center Telephone Numbers ……… 12

Confirming Resident Safety
in an Emergency

Please contact the JKK Tokyo Customer center if you think it
is necessary to check on a resident’s safety for reasons suchas not seeing the resident recently, inability to contact the resident, accumulated newspapers or mail, or lights being left on.
We will investigate the circumstances and, when we conclude
that doing so is necessary, we will enter the residence accompanied by police or take other necessary action.
In order to respond faster and more accurately to requests forchecking on resident safety, JKK is taking active steps such as
preparing a response manual and strengthening communication with local municipalities and self-governing organizations.

* When an emergency safety check is necessary
Please contact us at JKK Tokyo Customer
Center telephone number ② on page 12.

1

No.59Introduction of Monitoring Services
for Elderly Residents
As the number of elderly households in JKK housing is
growing, JKK is providing monitoring services using sensors
and other devices in cooperation with two companies.
Monthly priceKuroneko Monitoring Service,provided by Yamato Transport

1,078 yen(including tax)

A “HelloLight” LED light bulb that includes communication functions is installed in abathroom or other place that is used every day, and if the lights are not turned on or off for acertain time, notification is sent to the person that was registered in advance.

Image of overall service
Phone call or visit①The LED light bulb
②When light on or off is notcontinually detects when
detected for a certain length
it turns on or off.
of time, a notification
email is sent.

Residence where installed

Notified person④Telephone
notification

Signal receiving center*When there is no answer
at the residence③Telephone notification④Telephone
notification
Bracket size: E26
Brightness:
Equivalent to 40W light bulb

JKK Tokyo*When there is no answer
at the residence

Yamato Transport Neko
Support Service Center⑤Request for visit to check

When the notified person is unable to check the status of the family member or other person at the residence where the device is installed,
upon request JKK will check on the resident on his or her behalf.

When light bulb on/off was not detected between 9:00 on the previous day and 8:59, a problem is detected and email
notification is sent between 9:00 and 10:00 that same morning to the notified person who was set in advance.

Sign-up or inquiries

Yamato Transport Neko Support Service Center
Available hours: 9:00 – 18:00

TEL: 0120-545-425
2

You can go to the sign-up
page by scanning the
QR code below.

No.59The monitoring services provided by each company are introduced on page 2 and page 3.
If you would like to use these services, please contact theprovider company.

Monthly priceMoshimo Alert,
provided by Tokyo Gas

990 yen(including tax)

A sensor which can detect door opening and closing is installed in a bathroom or other placethat is used every day, and if door opening and closing are not detected for a certain time,
notification is sent to the person that was registered in advance. Free telephone healthconsultations for discussing health concerns are also included.

Image of overall service
Communication device• Uses a dedicated LTE line.
(Simply plug it into an outlet.)Home
gateway

Phone call or visit①The sensor continually②If door opening and closing are notdetects when the door is
detected for a certain length of time,
opened and closed.
email notification is sent.

Notified person

Residence where installed

Communication
dongleSensorSignal receiving center

Telephone notiﬁcation (optional)• Battery powered

Optional services are alsoavailable for greater peaceof mind!

• Battery powered

JKK Tokyo
Open/close check sensor
Battery (CR123A)③Request for visit to check

When the notified person is unable to check the status of the family member or other person at the rsidence
where the device is installed, upon request JKK will check on the resident on his or her behalf.

When door open/close was not detected between 8:00 on the previous day and 7:59, a problem is detected and email
notification is sent between 8:00 and 12:00 that same morning to the notified person who was set in advance.

Sign-up or inquiries

STATION 24, Tokyo Gas Co., Ltd.

You can go to the sign-up
page by scanning the
QR code below.

Available hours: 9:00 – 17:00 (except for Sundays and holidays)

TEL: 0120-117744

3

No.59Request in Case of Prolonged Absence
If you will be absent from your residence for a prolonged period due to travel, businesstrip, hospitalization, or other reason, please be sure to submit the “Absence Notification” tothe management office.
The “Absence Notification” is available at the management offices and the responsible
customer center.

Failure to submit the notification can result in problems such as
the following...
●If there is a report from a nearby resident who is concerned that you may havecollapsed in your residence, we may enter your residence to check on your safety.
●It may not be possible to take prompt action in case of a water leak, fire, or otheraccident.

In addition, customers who utilize regular delivery services (suchas newspapers, milk, or lunch boxes) should please be sure toalso contact the company and request temporary stoppage ofdeliveries.

Regarding the foreign language editions of JoyLiV
https://www.to-kousya.or.jp/nyukyosha/kousya/foreignlanguage.html

JoyLiV 英語版、中国語版、韓国語版を公社ホームページに掲載しています。

JoyLiV is available in English, Chinese and Korean editions on the
Metropolitan Housing Supply Corporation website.

4

No.59Prevent Frailty!
A healthy mouth makes for a healthy body.
Ignoring periodontitis can lead to oral frailty.
Frailty is a state of deterioration of the body and mind, where ties to society are weakened.
Preventing frailty can extend the years that you remain healthy.
Tomoki Tanaka, Institute of Gerontology, University of Tokyo

Frailty progresses as a result of complex interactions of physical health, mental health,social environment, and other factors. One large gear in this process is “slight deteriorationof the mouth (oral frailty)” . One characteristic of oral frailty is that symptoms such as lossof biting force, ability to swallow, and smooth speaking are often overlooked as simply
signs of aging.
Oral care centering on daily toothbrushing is very important and is the most basic way of
preventing oral frailty. It is known that if you ignore periodontitis (inflammation of the tissue
around the teeth), you may not only lose your teeth but are more likely to develop oral
frailty in the near future. Oral care including toothbrushing, mouth-washing, and flossing,and getting regular dental examinations, are important. It is also known that even if yourteeth become fewer, using dentures that fit can help to lower risk.
Our own research results have also shown that among healthy local residents, elderly
persons with oral frailty are more likely to see a reduction in body muscle and requirenursing care. It has also been learned in recent years that oral frailty can weaken
relationships with society and make mild cognitive impairment (MCI) more likely.
Preventing oral frailty is truly important for extending your years of healthy living.
Please strengthen the foundation of your mouth (your teeth) and think about using yourmouth muscles during everyday life. Continue taking steps to actively move your mouth,
including talking frequently with people, eating foods that require biting and chewing, andcareful gargling.

Oral frailty
check!
UnsmoothspeechDry mouth
Breath odor

Few teeth
Low bitingforce

Choking on food
Food spilling from mouth5

No.59About the Work of JKK Front Office Staff
At JKK, generally the JKK front office staff (building managers) perform work
such as providing services to residents and conducting inspection patrols.
Their primary work includes the following.

Primary work of JKK front office staff■ Responding to inquiries and consultations• Responding to inquiries and consultations from residents• Accepting notifications, requests, and other documents from residents• Responding to inquiries from visitors■ Building inspection patrols• Inspection patrols inside buildings• Inspection patrols of shared spaces and grounds■ Management work

• Accepting requests for use of the Community Salon (meeting room)• Distributing various information to individual households, and posting posters on bulletinboards■ Procedures related to paid parking spaces• Accepting requests for parking space contracts and contract cancellations• Receiving notifications, applications, and other documents from contracting persons■ Others• Responding to requests for checking on safety• Reporting in the event of fireManagement office business hours
Sundays, Mondays, Tuesdays, Fridays, Saturdays

9:00 – 12:00, 13:00 – 17:00

Wednesdays

9:00 – 12:00, 13:00 – 15:00

Thursdays and December 30 – January 3

Closed* Some residences do not have a management office.
* The management office at some residences operates only 9:00 – 12:00 or 13:00 – 17:00.
(In such cases, the office is closed on Wednesdays.)
JKK is working to improve the quality of its on-site management services centering on its front
office staff. If there is anything you think needs improving, please feel free to let us know.
6

No.59Request for Removal or Disposal of
Bicycles when Moving Out● Do not leave your bicycle behind when moving out of a residence.
When moving out of a residence, in addition to your property inside the apartment, you must also take any bicycles which are parked in the bicycle parking
area or elsewhere on the building grounds, or else dispose of them as oversize
garbage.

● For how to dispose of a bicycle, please check with the local government in the area where you live.
When moving out of a residence and disposing of a bicycle that you no longer
need, be sure to check the disposal method with the local government in thearea where you live.

We ask for your understanding and cooperation in being sure to observe this rule.

Being Considerate About Living Noises
In group living, there are many cases when residents are unaware of thenoise they make until it is pointed out by a neighbor or a person living below.
With remote working and other changes, time spent at home is increasing andthe living noises that occur unconsciously every day can become a problem.
A spirit of mutual consideration is important for comfortable living. We ask foryour cooperation.

Yay Yay!

7

No.59Connecting to the Internet
With the exception of some buildings, the customer must request service from aservice provider in order to use Internet services.
The indoor work which is required varies depending on the results of the investigation into installing the line in the residence conducted by the service provider. In
some cases, some time may be required before the start of use.
For details, please contact the service provider.
The general procedure for getting an Internet
connection, and related frequently asked questions,are posted on the JKK homepage.
Please have a look.
《JKK HP》
Connection type

Telecommunications provider to contact (as of March 2023)

CATV cable

Cable internet company serving your region (*1)

Internet(VDSL, LAN cable)

NTT East (Flets Hikari)Sony Network Communications (NURO Hikari)KDDI (au Hikari)
U-NEXT (formerly ARTERIA Networks)

Internet(optical fiber)Contact the above or your preferred telecommunications provider. (*3)☎0120-116-116☎03-6705-5838☎0120-92-5000 (*2)☎0120-979-524 (*2)

*1: Applications are not possible in buildings where cable television has not been installed.
*2: Applications are possible only when a line belonging to that company has already been installed in the building where you live.
*3: There are some telecommunications providers (Hikari Collaboration) which provide internet using optical fiber belonging to NTT.
(Names are often “_________ Hikari” or something similar.)
For Optical Collaboration providers, the resident should contact the telecommunications provider to ask whether installation is possible.

Precautions
8●For all connection types, the resident is responsible for the contract with the telecommunications provider, installation costs, service fees, and other expenses.
●JKK shall bear no responsibility of any kind for connection trouble.
●Depending on the service conditions and other factors at each building, some time may berequired before service is started or it may not be possible to install the necessary line.
Please contact the telecommunications provider in advance.
●For the use of wireless internet that does not require work in building shared spaces orinside apartments, please contact the service provider directly (not necessarily the telecommunications providers listed above).
●LAN cable, VDSL, and CATV cable types use shared space power supply. Internet service
will not be available when the power supply is stopped due to inspection, malfunction, accident, or other reason.

No.59Use of Residential Fire Extinguishers● Your apartment includes a residential fire extinguisher.
● In the event of a fire, use the residential fire extinguisher installed to extinguish the fire in the early stages. However if thefire gets out of control and starts to spread, evacuate and do
not take risks. Be sure to call 119 and follow the instructions of
the Fire Department.
● Always leave the residential fire extinguisher in its regularplace and carry out management and inspections as indicatedin the instruction manual provided with the fire extinguisher.
● If you notice anything wrong with the fire extinguisher, please contact us at JKKTokyo Customer Center telephone number ② on page 12.

Request from JKKResidential fire extinguishers are replaced by JKK around every 5 years.
In apartments where the fire extinguisher could not be replaced because theresident was absent or for other reason, there is the risk that the fire
extinguisher may become unusable for early stage firefighting due todeterioration or other reason. If your fire extinguisher was not replaced,
please contact us at JKK Tokyo Customer Center telephone number ② on
page 12.

Please Contact Us if You Notice
Anything Wrong with the Building
JKK is striving to provide safe and dependable residences by means such as
various mandatory inspections and conducting systematic maintenance. However
we require the cooperation of all residents in order to prevent accidents occurringat the residences.
Small problems such as a loose veranda or window handrail, screen, panel, orother part, or cracks in the indoor ceiling, can lead to accidents. If you noticeanything wrong, please contact the JKK Tokyo Customer Center.

Contact
Please call JKK Tokyo Customer Center telephone
number ② on page 12.

9No.59Work for Improving Residence Facilities
JKK will bear the expenses of improving residence
facilities for elderly residents and residents withdisabilities.
JKK is performing work to improve residence facilities for elderly residents
and residents with disabilities.
If you meet the “Application Requirements” below and require improvement
to residence facilities for everyday living, you can submit a request at any time
during the year. Please be aware that depending on the request contents, 1 – 2months may be required before the improvements are carried out.

Application Requirements

In general, requirements ①, ②, and ③ below must all be satisfied.
① A person who satisfies one or more of A – C below is living in the residence.
A. A person aged 65 or more
B. A person with a class 4 or higher physical disability certificate
C. A person who has received a war injury certificate of Subsection 1 orhigher in Annex Table 1-3 of the Pension Act② The person is not delinquent on payment of rent, common area fees, orparking fees.
③ The person does not live in a building that is scheduled for remodeling.
* Persons who do not satisfy Application Requirement ① may submit an application based on a certificate from aphysician. The application may be accepted if JKK concludes that facility improvement work is necessary. First
please consult with the JKK Tokyo Customer Center.

Application method
Application forms are available at management ofﬁces and call centers (residents who “want application
forms to be mailed” to them are requested to call the “JKK Tokyo Customer Center” and state this fact).
Fill in all the required areas of the application form and submit it to the management ofﬁce or jurisdictional area ofﬁce.
* Persons with a physical disability or persons who have sustained injury or illness while serving in the armed services must provide certiﬁcation documentation (a copy from a “Physical Disability Certiﬁcation Booklet” or a “Wounded or Sick Serviceperson'sCertiﬁcation Booklet” indicating name, address, and classiﬁcation of disease/illness) as an attachment to their application.

Inquiries

For inquiries, call the “JKK Tokyo Customer

Center” using telephone number ① on page 12.
10No.59Types of improvement work
Applications can be made for the following types of improvements.
❶ Installation of handrails inside entrances, toilets, and bathrooms* This service is available for residents who are at least 65 years of age, are visually impaired,or are physically handicapped.
❷ Installation of handrails in areas other than inside entrances, toilets, and bathrooms* This service is available for residents who are at least 65 years of age and are physically handicapped.
❸ Replacing inward-opening bathroom doors with center-folding doors, etc.
❹ Removal of the threshold of the washroom doorway (the raised bottom part of the doorway)* Only 1st story units❺ Installation of a power outlet in the toilet room
* Except in cases where the toilet is part of the bath room.
❻ Installation of a lighting ﬁxture near the entrance (inside the unit)* Only in cases where there is not a lighting ﬁxture in the entranceway already.
❼ Installation of an intercom in the entranceway (installation of an emergency alarm in theintercom's door unit)
Installationof a ﬁre alarm (with a spinning light) in the kitchen❽* For hearing-impaired residents.
❾ Installation of a gas leak alarm in the kitchen❶ Toilet handrail❼ Intercom ofintercom door unit

7
1

6
7

❶ Bathroom handrail❸ Folding door

5
1

4

8
9

3
1

Illustrations and photographs are for illustrative purposes only.
* Application for improvements which have already been carried out by JKK are not accepted (except for handrails).
* Speciﬁcations may vary from the illustrations and photos.
* In some cases, installation is not possible in the requested location or a request may be rejected due to structurallimitations, etc., of the building (installation of handrails in unit baths, etc.)11No.59Use convenient bank transfers forpayment of rent and other expenses.
Bank transfers can now also be registered for Shinsei Bank and AEON Bank. Residents who have not yet registered for bank transfers should please take this opportunity toconsider using bank transfers. Bank transfers will start around 2 months after submitting
the bank transfer request form to the financial institution.

Banktransfer
procedure❶ Complete
the form.

❷ Submit it tothe bank.

❸ Notification ❹ Bank transfers
arrives.

*Beginning of the month when transfers start

start.

*Withdrawal for each month occurs on the
7th of that month.

* The bank transfer request form is available at the management office and area offices. If you wish to have one mailed to you,please contact the Customer Center.

For the financial institutions where this service is available and the required
procedures, please call or check the homepage
Contact

JKK Tokyo Customer Center telephone number ① below.

HP address https://www.to-kousya.or.jp/← Scan the QR code to view a page related to bank transfers.

JKK Tokyo Customer Center Telephone Numbers★ Persons wishing to contact an area office should also use this telephone number.

Reception hours

9:00 AM – 6:00 PM (Closed on Saturdays, Sundays, national holidays and during theyear-end and New Year holidays)① Consultations regarding procedures,
payment of rent, or living conditions●Navi Dial

0570- 03- 0031

● For persons unable use Navi Dial (0570
service), and persons using a mobile phonefree-call or discount service:☎03-6279-2962

Navi Dial

Emergency calls regarding water leakage and other emergency
repairs, accidents, fires, or the safety of residents may be made24 hours a day, 365 days a year.

●Navi Dial

0570- 03- 0032

● For persons unable use Navi Dial (0570
service), and persons using a mobile phonefree-call or discount service:☎03-6279-2963

Calls to Navi Dial (0570 service) from a landline phone will be charged the local call rate (excluding public phones and PHS).
When calling Navi Dial (0570 service) from a mobile phone, the free-call or discount services offered by the telecommunications
company do not apply.

See here for frequently
asked questions concerning procedures and othermatters.

▲* If the matter is not urgent, please avoid calling
between 9:00 am and 10:00 am on Mondays or
the day following a holiday, as phone lines arealways very busy at these times.

12② Requests or inquiries regarding repairs