Kansai Airports BCP[Summary]
KIX/ITAMI/KOBE

Kansai International Airport (KIX) was severely damaged by a typhoonin 2018. Through the experience of crisis encounter, emergency
response and speedy restart, we learned the importance of perceiving
any risks, even unprecedented ones, as real threats and making
preparations for them. A crisis can be caused by accident or
negligence arising from natural and human-made risks. As an airport
operator, Kansai Airports needs to be fully prepared for these risks.
Airports are supported by an airport community. If an airport faces adisaster affecting wide areas such as Nankai megathrust earthquakes,
it needs to work together with airport stakeholders in order to secure
the safety of airport users and employees, take emergency response
actions and put efforts towards a speedy restart.
From these perspectives, we have developed our emergency/crisis
management plan, including the business continuity plan (BCP). These
plans provide specific procedures and practical information that can beutilized immediately in the event of emergency.

INDEX
1 Concept of Kansai Airports BCP
2 Policies and targets of BCP
3 Components of BCP
4 Main initiatives: Prevention, disaster resilience and response, and speedy restart
５Emergency response: Functional plan
６Contingency response: Function-specific response plan

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KANSAI AIRPORTS BCP MANUAL 2

Concept of Kansai Airports BCP
Key points of Kansai Airports BCP

1
1

Concept 1 Cooperation with stakeholders•

Regularly share information on internal andexternal

cooperative

frameworks

Access bridge

with

SDF
Business
partners

stakeholders to prepare for disasters•

Coordinate with stakeholders to activate theSupervisory
authorities

Joint Crisis Management Group (JCMG) in the

Customs

event of any disaster•

Enablediversecooperate

with

Admin
authorities

authorities
each

to

other

to

gather

and

solve

an

Firefighting

emergency situation

Airlines

PoliceTaxi
Coast Guard
Bus
Railway

Concept 2 All phases covered by BCP•

The BCP covers three phases: prevention, disaster resilience & response, and speedy restart.
Attentive passenger service
Enhanced day-to-day
operational framework

SpeedyRestartDisaster
Resilience &Response

Prevention

Various public address equipment
Enhanced training programs

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KANSAI AIRPORTS BCP MANUAL 3

Policies and targets of BCP

2● Policies•

Establish a resilient crisis management framework that enables us to flexibly respond to existing or
potential crisis•

Build a crisis management framework that allows us to promptly and consistently respond to any typeof crisis•

Prioritize people first and serve them

• Make Kansai Airports as the most reliable source of crisis information•

Provide information honestly and transparently on a regular basis during emergency•

Assign trained and competent staff to all levels of the crisis management organization•

Regularly audit and review the BCP● Specific recovery targets in the event of a natural disaster (flood damage caused byearthquake, tsunami, typhoon or other disasters)•

During the first 24 hours after a disaster: Secure an environment equivalent to normal daily situations
so that passengers and other individuals can stay at the airport with a sense of security.

•

During the first 72 hours after a disaster: Provide an environment where passengers and others cansafely stay at the airport while securing transportation means to evacuate them out of the airport.
Immediately request support from Self-Defense Forces (SDF) or other organizations if evacuation within
the first 72 hours is judged to be difficult.

BCP focusing on time-management
24 hours

72 hours

Typhoon Jebi
From now on(2018)

Emergency response

Speedy restart

Sept 4 & 5

Sept 6

RestartSept 7 (T2, RWY-B)
Sept 14 (T1 South, RWY-A)
Sept 21 (Full-scale operations)

RestartAround 24 hrs.

Emergency response
Speedy restart▪ Run Emergency Response and Speedy Restart phases concurrently• Provide customers with appropriate information• Enhance operational capabilities through stronger coordination
Aim to reopen the airport
among on-site teams
within 24 hours even if the▪ Share information and the same understanding of the situations
same level of flood aswith on/off-airport stakeholders to strengthen cooperation
Typhoon Jebi occurs

Customer support policy(when access bridge is closed)

24 hours
Remain in airport

72 hours
Remain or evacuate(Secure emergency transport means)

Evacuate fromairport(Secure private transport companies’ services)(Kansai Airports takes leadership in assisting customers through close coordination with stakeholders)

Provide the same environment
as normal times where possible

Provide a safe & secure environment for customers[Provide] Food & drinks*, sleeping space, sleeping bags, medical care, telecommunication environment, supplies, etc.
*Establish an environment that enables us to provide usual meals, instead of a stockpile of emergency food, during the first 24 hours

Request assistance from relevant organizations depending on the situation(e.g., provision of materials, dispatch of SDF to transport customers, etc.)*This chart only illustrates the basic concept of our BCP. We will respond to a disaster appropriately according to the situations.

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KANSAI AIRPORTS BCP MANUAL 4

3Components of BCP● Overview of Kansai Airports BCP•

Covering all hazards, the BCP consists of basic, functional and function-specific plans. Combined
together with manuals for each risk and agreements with stakeholders on emergency
cooperation, the BCP ensures preparedness for all emergency situations, playing a critical part ofthe crisis management plan.

Crisis Management Plan

BCP

Basic Plan
Crisis management policies, structures, roles

Functional Plan
Details of emergency responses and speedy restart from functional point of view
1. Airport Operation Center
2. Severe incident response
3. Irregular flight operations control
4. Customer evacuation/support
5. Customer support in aircraft accident

6. Resource management
7. Firefighting/rescue
8. Security
9. Crisis communication

Function-specific Response Plane.g., Access bridge closure,loss of electrical power

Agreements with stakeholders
on emergency cooperation

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Manuals for each riske.g., Natural disasters (quake, typhoon),
aircraft accident, hijacking, pandemic

KANSAI AIRPORTS BCP MANUAL 5

4Main initiatives- Prevention -● Infrastructure preparedness

Measures to prevent overtopping waves■ Seawall raising, tetrapod placement and other measures

Extend cut-off walls

Raise RWY-A TWYs
as necessitated by east seawall raising

Raise flood-prevention
seawall on the north side

Improve drainage systems
Raise east seawall
Raise south seawall

Place tetrapods for east seawall

Raise north seawall

Place tetrapods for south seawall

Reinforce seawall

Reinforce seawall

Reinforce seawall

Simulation result
The volume of floodwater will be reduced significantly
if a flood of the same scale as Typhoon Jebi occurs
Izumisano City

Izumisano City

Tajiri Town

Tajiri Town

Sennan City

After taking measures to
Sennan City
prevent overtopping waves

Floodwater 2.7 million m3[Before] When Typhoon Jebi hit KIX in 2018

Floodwater 10,000 m3

m2[After] 2020 (plan)• The simulation assumes that a flood of the same scale as Typhoon Jebi (same height of waves/tides) hits KIX from the east and south• Floodwater of 10,000 m3, which is expected to flow into KIX in the simulation, can be pumped up by the existing drainage pumps (installed in 10 locations on Phase I
Island; pumping capacity of about 200K m3/hour)

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KANSAI AIRPORTS BCP MANUAL 6

Main initiatives

4- Prevention -Measures to prevent flood damage■ Terminal area
• Relocate electric equipment from the basement to the upper floor (currently underway in phases)

Ground level•

Take measures against flooding in T1 basement•

Install large water barriers and water-tight doors, and equip large pump trucks

South Airline Bldg.

North groupbus stop

South groupbus stop

North Airline Bldg.

Terminal 1
Kansai Airports

Large water barrier
Large pump truck■ Cargo area and drainage pump
Water-tight door•

Equip waterproof sheets toprevent flooding towarehouses•

Secure temporary power
generators to maintaindrainage pump functions

Waterproof sheet
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Temporary power
supply facility

Large sandbags
KANSAI AIRPORTS BCP MANUAL 7

4Main initiatives- Prevention -● Operational preparedness

Cooperation with stakeholders for improvement of operations(from day-to-day to emergency situations)
Joint Crisis Management Group (JCMG)■ With the participation of relevant organizations, JCMG operation officially started on April
2019
•
•
•

Activate JCMG in the event of an emergency that occurs in and around the airport
Collect information on emergency situations, get the whole picture and share information
Cooperate with stakeholders to ensure the safety of people and restore the airport

Case

JCMG

Organizat
ions

General Manager

Activation criteria

Deputy General Manager• President, NKIAC• Administrator of KIX Office,
KIX
CEO, Kansai Airports
CAB
31 organizations• Airport Crisis Management
Administrator• If a typhoon, classified as "Very Strong" or more severe, is projected
to take the path that may significantly affect KIX, have a priordiscussion with participating organizations and decide, at least 24
hours earlier than when the typhoon is forecast to be closest, whether
to activate JCMG
• In the event of an earthquake with a seismic intensity of 5 or higher
at KIX• When a Major Tsunami Warning or Tsunami Warming is issued for
Osaka Prefecture

KIX JCMG[Public sector (on airport): 9] JCAB KIX Office, Kansai Aviation Weather Service Center, Cabinet Secretariat for Airport Crisis Management, KIX Police, KIX Coast Guard
Air Base, Senshu-minami Regional Fire Department, Osaka Customs KIX Branch, Osaka Regional Immigration Bureau KIX Branch, KIX
Quarantine Station[Private sector (on airport): 8] Kansai Airports, New Kansai International Airport Company (NKIAC), KIX Airline Operators Committee (AOC), Japan Airlines,
All Nippon Airways, Peach Aviation, FedEx Express, KIX Cargo Operators Committee

Disaster (typhoon, earthquake, tsunami, etc.)[Public sector (off airport): 7] Kinki District Transport Bureau, Kinki Regional Development Bureau, Osaka Prefecture, Izumisano City, Sennan City, Tajiri Town,
Rinku General Medical Center[Transportation: 7]
JR West, Nankai Electric Railway, NEXCO West, Nankai Bus, KIX Limousine Bus Operators Association, KIX Taxi Operators Association,
OM KobeITAMI
9 organizations

ITAMI• President, NKIAC
CEO, Kansai Airports • Administrator of ITAMI
Office, CAB• If a typhoon, classified as "Very Strong" or more severe, is projected totake the path that may significantly affect ITAMI, have a priordiscussion with participating organizations and decide, at least 24
hours earlier than when the typhoon is forecast to be closest, whether
to activate JCMG. The participants should gather 12 hours earlier.
• In the event of an earthquake with a seismic intensity of 5 or higher at
ITAMI• When there is a significant threat to airport operations etc.

JCMG

[Public sector (on airport): 3] JCAB ITAMI Office, Toyonaka Police, Itami Police[Private sector (on airport): 4] Kansai Airports, NKIAC, Japan Airlines, All Nippon Airways[Transportation: 2]
Osaka Airport Transport, Osaka Monorail

KOBE

CEO,

29 organizations Kansai Airports Kobe

Mayor of Kobe City

• If a typhoon, classified as "Very Strong" or more severe, is projected totake the path that may significantly affect KOBE, have a priordiscussion with participating organizations and decide, at least 24
hours earlier than when the typhoon is forecast to be closest, whether
to activate JCMG
• In the event of an earthquake with a seismic intensity of 5 or higher at
KOBE• When a Major Tsunami Warning or Tsunami Warming is issued for
Hyogo Prefecture’s coast

KOBE JCMG[Public sector (on airport): 4] Airport Promotion Division of Kobe City, Crisis Management Office (Kobe City Aircraft Accident Prevention HQ,
Disaster Prevention HQ), JCAB Kobe Office, Kansai Aviation Weather Service Center Kobe Station[Private sector (on airport): 7] Kansai Airports Kobe, All Nippon Airways (incl. Air Do & Solaseed Air), Skymark Airlines, Kobe Airport Fueling
Facilities, Marine Access Business Dept of OM Kobe, Hiratagakuen, Airbus Helicopters Japan[Public sector (off airport): 16] Kobe City Fire Department (incl. Aviation Maneuver Squad), Kobe City Suijo Fire Station, Kobe City Suijo Fire
Corps, Kobe City Secondary Emergency Hospital Association, Japan Red Cross Hyogo Branch, Kobe City
Medical Center General Hospital, Kobe University Hospital, Hyogo Emergency Medical Center, Hyogo
Prefectural Police, Kobe City Suijyo Police Station, Airport Police Station, Kobe Security Dept of Japan Coast
Guard, Civil Policy Planning & Admin Dept of Hyogo Prefecture, Ground Self-Defence Force Himeji Base, Marine
Self-Defence Force Hanshin Base, Hyogo Provincial Cooperation Office[Private sector (off airport): 1] NTT West Hyogo Branch[Transportation: 1]
Kobe New Transit

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KANSAI AIRPORTS BCP MANUAL 8

4Main initiatives- Prevention -Crisis Management Structure (KIX, ITAMI and KOBE)■ Build a complementary framework for the 3 airports[Complementary to head office functions]•

Establish a mutual support system[Complementary to operational functions]•Share operational information•

Provide equipment and materials necessary for recovery

Kansai Airports’ crisis management organization consists of:GOLD Team: Exercise strategic control over emergency situations(corporate management perspective)
SILVER Team: Exercise tactical control over emergency situations andmake high-level decisions on responses(BRONZE Team support)
BRONZE Team: Perform emergency responses mainly at airport operation centers

Incidents are escalated up the chain of commandaccording to the situations

GOLD(Executives)

Escalated when company-wide
response is necessary based on
the situation of the crisis

Escalated when BRONZETeam alone cannot resolve
the situation

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SILVER

BRONZE Team• Mainly comprised of shift staff members
necessary for emergency response and speedy
restart• Its staffing plan has been developed taking into
account staff’s skills (e.g., language proficiency,
driver's license for heavy equipment vehicles)(Managers & support staff)

BRONZE(Frontline & emergency response staff)• Group companies• Area Operation Centers• Work sites
Business partners(security, facilities, etc.)

KANSAI AIRPORTS BCP MANUAL 9

4Main initiatives- Prevention -New KIX Operation Center (KOC)• Led by a supervisor, serving as the head, and airfield/landside leaders• In addition to carrying out the previous KOC functions (airfield operations, security, anddisaster prevention), monitor and manage passenger terminal operations, transportation andother facilities in order to improve day-to-day operations[KOC]
Supervisor

LandsideleaderAirfieldleader[Landside multi-task operation][Airfield multi-task operation]■ Passenger assistance■ Security/screening■ Disaster prevention■ Facilities (building facilities, BHS, etc.)■ Transport (road, railway, bus, ferry)■ Airfield operation■ Restricted area security■ Airport firefighting■ Facilities (airfield lighting, fueling, etc.)

T1

Operation Center[Location] T1, Level 2[Function] Subcenter for providing
assistance to customers in
the T1 area

Airfield

Operation Center(Temporary foreign mission booth
to be set in an emergency)

T2

Operation Center

Cargo Area
Operation Center

2019.06.ver.1[Location] T2 Domestic[Function] Subcenter for providing
assistance to customers in
the T2 area

[Location] Int'l Cargo Bldg. No. 5[Function] Subcenter for supporting
operators in the int’l cargo
area

North Area

Operation Center[Location] Airport Fire Station, Level 2[Function] Subcenter for recovery
operations• Firefighting/rescue• Illegal entry handling[Location] Observation Hall, Level 2(maintenance bldg.)[Function] Subcenter for recovery operations• Coordination with airport accessproviders• Base for support vehicles fromoutside the airport

Open in June 2020 (planned)

KANSAI AIRPORTS BCP MANUAL 1 0

Main initiatives

4- Prevention -Enhanced disaster supplies
Expected headcountStored water(500 ml bottles)

Food supplies(meals)

KIX

12,000144,000

108,000

ITAMI

4,000

48,00036,000

KOBE

700

8,400

6,300

Remarks

Item

No. ofstockpiles

Item

No. ofstockpiles

Food supplies
108,000
meals• Quick
cooking rice
• Cannedbread• Biscuit

Women'ssanitary items

250 packs

Remarks

Care for peopleof all ages andsexes who needsupportBattery

Drinking water
144,000
bottles

500ml
plastic bottle

50 units

Batterytype
charger

Sleeping bag
12,000 units

Charging forcustomers'
smartphones
2,000 units

Supplies forovernight stay

Emergency blanket
10,000 sheets

Portable toilet

Restore the
36,000 units bathroom
within 24
hours

Baby formula
180 boxes

Disposable diaper

Care forpeople of allages and50 packs for sexes whoneed support
adults75 packs for
infants/kids

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KANSAI AIRPORTS BCP MANUAL 1 1

Main initiatives

4- Prevention -Special Disaster Corps■ Reorganize airport firefighting organizations to enable quick response to disasters
24/7•

Manage and operate disaster response materials and equipment•

Provide necessary education on disaster preparedness•

Respond to a disaster in a neighboring area

Disaster response

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O&M of equipment

Education

KANSAI AIRPORTS BCP MANUAL 1 2

Main initiatives

4- Prevention -Knowledge Center■ Plan to establish Knowledge Center, a training center, in KIX•

Provide education for Kansai Airports Group employees and on/off-airport operators•

Externally share information about initiatives taken by Kansai Airports

Current view of Observation Hall

Training

Develop specialized training space for Kansai Airports
Group and stakeholders (aircraft accidents, terrorism,
natural disasters, etc.)

Seminar for airport operators

Provide education and training on airport disaster
responses for business operators
Offer education sessions on airport operations (Academy)
Provide airport users with information about actions andinitiatives taken by Kansai Airports
Offer working space that can be used by everyone working
at the airport on a daily basis

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KANSAI AIRPORTS BCP MANUAL 1 3

Main initiatives

4- Disaster resilience and response -Customer support and evacuation■ Estimated number of passengers stranded at the airports is as follows:

Passengers at the airport
International arrival
Domestic arrival

About 12,000

3,874
791

International departure
Domestic departure

6,532
791

Non-Japanese

7,400

Persons with disabilities

5

Japanese

4,200

Infant[Breakdown]

Elderly persons

Passengers at the airport
Domestic arrival

1,199

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442

About 4,000

Domestic departure

Passengers at the airport
Domestic arrival

100

300

2,397

About 700

Domestic departure221

KANSAI AIRPORTS BCP MANUAL 1 4

4Main initiatives
Phase
based efforts- Disaster
resilienceand response- Disaster
resilienceand response-

Customer support and evacuation
Ensure to provide smooth passenger guiding and services even in an emergency by
pre-defining priority criteria for customers in need of care and allocation of secondary
evacuation shelters (site options)
Flow of evacuation support at KIX (in the case of a massive earthquake)
Guide to primaryevacuation site (outdoor)
Checkbldg’ssafetyReceive
cards

Guide to secondary evacuation
shelters (inside buildings)

Transport customers outside the airport
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Reception (in front of T1 Operation Center on Level 2)Distribute Emergency Information Cards and group customers according to their need for support
Emergency Information
Carda) Collect Emergency
Information Cards(distributed at the primaryevacuation site)b) Receive cards from Japaneseand non-Japanese customers(in cooperation with foreignembassies/consulates)c) Distribute sleeping bags,
blankets and drinks

Secondary evacuation● Customer priority(1)

Those who are sick, injured, disabled,
pregnant and suffering from intractablediseases, and their family(2)Babies, small children, and theelderly, and their family(3)

An unattended minor(4)

Other customers● Guide each passenger group to
their evacuation shelters● Provide food and drinks(1) On-airport hotels(6) Lounges(2) On-airport meeting rooms(7) Level 4 of Terminal 1(3) Resting rooms in Aero Plaza(8) Terminal 2(4) T1 VIP rooms(5)

Public area on Level 2 of T1 anddomestic gate area

Airport operations are not
likely to resume soon&

Staying inside the airport is
not safe

Transport people to theoutside of the airport● Out-of-airport transport(1) Transport people by shuttle buses in the order of their priority(2) Distribute bus or ferry tickets to those who do not require support and ask them to wait in a line
according to their ticket numbers(3) Set up signs or assign staff at certain intervals to guide customers to a point of embarkation(Staff members carry communication tools in case of the customers falling ill en-route)An emergency transportation agreement with airport access
operators (bus and ferry) will be concluded
Out-of-airport evacuation drill (Earthquake and Tsunami drill
carried out on March 5, 2019)

KANSAI AIRPORTS BCP MANUAL 154Main initiatives- Disaster resilience and response Color coded Emergency Information Card

■ The color on top of the card
indicates a language■■ Blue:
Japanese■■ Green: English■■ Red:Chinese■■ Orange: Korean■ The color of a neck strap indicates one of the four levels ofcustomer priority■■ Red:Those who are sick, injured, disabled, pregnant or
suffering from intractable diseases, and their family■■ Orange: Babies, small children, and the elderly,
and their family■■ Green: An unaccompanied minor■■ Blue:
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KANSAI AIRPORTS BCP MANUAL 1 6

4Main initiatives- Disaster resilience and response Improved information dissemination
Resilientpublic address
systems•

Equip KOC with centralized control overemergency broadcasting to all buildings•

Deploy portable emergency speaker systems
and disseminate emergency information
across the airport including outdoor areas

Portable emergency
speaker systems•

Disseminate information using SNS and airport
website•Prepare additional multi-lingual megaphonetranslators ‘Mega Speaker’ (2 units → 72 units)•

Beef up a pool of multilingual staff members incooperation with passenger guiding andhandling staff

Stronger
multi-lingual
support

Airport’s SNS and website‘Mega Speaker’More multilingual staff

Better emergency information dissemination by introducing Display Integrated
Management System

Futurefunctional
enhancement(2020)•

Centrally controlled dissemination of information(The information on displays instantly switches to an emergency
information mode)•

Provide emergency information in multiple languages (4 languages)+
Information provided both through images and audio using displays
and broadcasting systems

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KANSAI AIRPORTS BCP MANUAL 1 7

4Main initiatives- Speedy restart BRONZE Team, consisting of a supervisor, Airport Operation Centers, Area Operation Centers,group companies, business partners and others, provides passenger support and makes efforts
towards speedy restart of the airport, using various equipment and tools.

Time-line (e.g., Speedy recovery from flooding of runway)
0

3

6

9

12

15

24 （hour）

21

18

Safety check

Required hours for pumps to drain water

Apron

Sweeping/cleaning
Sweeping/cleaning
Sweeping/cleaning

Coordination
with JCAB• Discuss with JCMG, airlines anduser groups• Confirm with Air Traffic Control (ATC),etc.

Coordination
with CIQ*

Int’l flight
operation

Airline(Ref.)

Inspection

Taxiway

Inspection

Runway(Flight preparation)

Human resources, equipment/tools and materials allocated in the aftermath of Typhoon Jebi.
Operating hours: 8 hours (80 workers, 16 sweepers, 22 dump trucks, 2 loaders, and 7 backhoes)*CIQ: Customs, Immigration and Quarantine

Organization structure
Supervisor

GOLD
Team

BRONZETeam

KOC / IOC / UOC (tentative name)Area OC and group companies
Business partners (security, facilities, etc.)

Customer
supportReportTeam

Command

SILVER

SpeedyrestartEquipment and tools

Large pumping vehicles

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Small drainage pumps

Emergency lights

Sweepers

KANSAI AIRPORTS BCP MANUAL 1 8

5Emergency response
Develop action plans to tackle an emergency by combining the pre-determined plans so thatthey are practical and best fit the nature of the crisis. The flow of such plan development andactivation is illustrated below:
Time-line

Predictable incident (e.g., Typhoon)

Unpredictable incident (e.g., Earthquake)[SILVER Coordinator]
Collect and analyze informationfrom KOC or the Internet

Before incident

Select plans

Coordinate

Select necessary plansaccording to the natureof the predicted incident
Coordinate with teams
to implement the
selected plans

Activate the plans for advance preparation

Act immediately upon theoccurrence of an incident[Supervisor]

After the occurrence of an incident

2019.06.ver.1[Supervisor]

Instruct the provision of evacuation guidance
according to the preparation plans

Instruct to provide
evacuation guidance

Report on the evacuation status

Report on theevacuation status[SILVER Coordinator]
Collect and analyze information from JCMG,
KOC or the Internet

Instruct to provide
evacuation guidanceat the discretion ofSupervisor[SILVER Coordinator]
Collect and analyze information from JCMG,
KOC or the Internet

Adjust plans

Adjust or change plans if
any changes from the
preparation phase

Change plans

Select necessary plansaccording to the natureof the incident

Coordinate

Coordinate with JCMG andeach team to implement
the selected plans

Coordinate

Coordinate with JCMG &each team to implement
the selected plans

Explain the plans to GOLD
Obtain approval
from GOLD Team Team to obtain approval

Explain the plans to
Obtain approvalGOLD Team to obtainfrom GOLD Teamapproval

Activate the plans to respond to theActivate the plans to respond to theemergency and restart the airport as quickly
as possible

emergency and restart the airport as quickly
as possible

KANSAI AIRPORTS BCP MANUAL 1 9

Emergency response5- Functional plan -Airport Operation Center■ Roles and responsibilities of Airport Operation Center• Area Operation Centers (AOC) make judgment on the severity levels of an incident andreport to KIX Operation Center (KOC) and SILVER Team on the occurrence of a severe
incident. AOCs also plan resource allocation and request off-duty operation staff to cometo the airport• Individual AOCs collect and relay information from Airport Operation Center to customers,
workers and on-airport operators in their jurisdiction
[KIX]

T1
Operation Center[Area Operation Centers will be established across the airport]

T2
Operation Center

Cargo Area
Operation CenterNorth Area
Operation Center

Airfield
Operation Center(Targeted for June 2020)

Severe Incident Response Plan
■ This plan describes organization structures and processes to address severe
incidents
•

•

•

•

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Bronze Team consists of front-line andemergency response teams, assisted, as
needed, by specially organized emergency team.
SILVER Team commands tactical control andaddresses the incident directly. The team gives
instructions to BROZE Team in matters except
for initial firefighting responses that require
special expertise.
GOLD Team commands strategic control over asevere incident and gives instructions to SILVER
Team.
JCMG gathers airport stakeholders in the case of
an incident and facilitates information sharing
and mutual cooperation.

Severe incident(1)

Aircraft accidents(2)

Incidents due to turbulence, etc.

(3)

Aircraft explosion, etc.

(4)

Aircraft hijacking(5)Fires at the terminal building, etc.

(6)

Leakage of hazardous substances, etc.

(7)

Natural disasters(8)

Medical emergencies such as contagious
diseases, mass food poisoning, etc.

(9)

Terrorism, armed attacks, etc.

(10)

Critical facilities’ functional loss

(11)

Other matters deemed likely to have amaterial impact on the management andoperation of the airports

KANSAI AIRPORTS BCP MANUAL 2 05Emergency response- Functional plan -Irregular flight management■ This plan specifies how to manage irregular flights (scheduled airport closure,operational restrictions due to damage)
Decision making flow of airport closure•

Discuss with representatives ofairlines•

Consider a planned closure

Up to 48
hours before•

Discuss with representatives ofairlines•

Decide to put in place a planned
closure•Issue NOTAM

Up to 24hours before• This plan also sets forth processes leading up
to a decision to close the airport, processes
during the closure and those up to the reopening of the airport. A slot allocation plan is
also included in this plan when slots need tobe restricted.

Up to 72
hours before• In principle, this plan is activated when an
airport is scheduled to be closed, affecting
operations of passenger flights.

•

Decide to assemble JCMG members•

Issue a press release of the airport
closureEvacuation support, customer assistance, andinformation dissemination■ This plan specifies how to provide customer support and guidance during emergency
evacuation and how to disseminate sufficient information• The chart on the right illustrates a flow ofassistance for those who are stranded in an
airport. For more details, please refer to“Chapter 4: Main initiatives - Disaster
resilience and response –”.

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Assistance for people stranded in airport

1st evacuation 2nd evacuation Out-of-airport(Outside)(Indoor)evacuation• This plan is activated in an emergency suchas a natural disaster, aircraft accident andfire that poses a direct threat to the safety
and health of customers and employees.

Distribute Emergency Information Cards•

Group customers depending on
the need of assistance•Allergy, etc.

•

Determine a shelter for each group•

Provide food and drinks•

Transport in order of customer
priority•

Distribute tickets to get on a vehicle
or ferry to groups who do not
require support

KANSAI AIRPORTS BCP MANUAL 2 1

Emergency response5- Functional plan -Customer support (aircraft accident)■ This plan stipulates how to assist customers in the case of an aircraft accident incooperation with airlines•

Temporary
waitingKansai Airports Group employees andbusiness partners who have agreed tocooperate in such a case will be mobilized
to support the airline.
The chart on the right illustrates processesof customer support provided in cooperation
between Kansai Airports and the airline.

Passenger
care at a
temporary
shelter•

Kansai Airports-airlines cooperation incustomer support

Transport
passengers(uninjured)•An airline is responsible for providing
passengers and their family with support inthe case of an aircraft accident. However, if
an airline is not sufficiently staffed or
equipped at an airport to support
customers, we assist the airline until it issufficiently staffed and equipped.

•

Arrange buses to transportpassengers•

Help them move from the scene of
the accident to PBB or Bus Gate•

Remain inside PBB or Bus Gate•

Prepare supplies such as slippers•

Support non-Japanese passengers•

Arrange CIQ processing•

Arrange banquet rooms or waiting
rooms in a hotel (for passengers andtheir family)
Transport passengers to a temporary
shelter
Provide food and drinks••

Resource management■ This plan sets forth processes to manage resources (human and material
resources) necessary for an emergency•

Processes to manage resources suchas emergency supplies necessary
upon the occurrence of a severe
incident as well as equipment andtools needed for recovery efforts(including how to procure andallocate such resources and how tomobilize human resources) aredetailed in this plan.

Emergency supplies
Food supplies

Batteries

Water

Battery type chargers

Emergency blankets

Baby formulasFirst aid kits
Equipment and tools
Sweepers

Backhoes (0.2m2)

Floodlight vehicles

Sprinkler trucks

Dump trucks (4t)Engine-type blowers

Loaders (0.6 - 1m)

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KANSAI AIRPORTS BCP MANUAL 2 25Emergency response- Functional plan -Fire fighting and rescue operation■ This plan describes emergency firefighting and rescue organization structures atairports
Airport firefighting organization structure (KIX)• The airport firefighting
activities are performed by thefirefighting team of each
airport as well as external
partners.
• Medical services are provided
by Airport Clinic (KIX), Medical
Center (ITAMI) and external
medical institution (KOBE).
Each airport has concluded amutual support agreementwith external fire and rescue
departments.
• In the case of an aircraft
accident, Aircraft Accident
Joint Crisis Management Groupwill exercise overall command
while on-site coordination
headquarters take commandof operations.

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KOC
AirfieldSpecial Disaster Corps

Firefighting teamHead of Special
Disaster Corps

Head ofFirefighting teamPetroleumdisaster teamSupervisor

Special disaster
team

ATC

Relief aid teamDoctor commander

Airport clinic
Quarantine

Firefighting
team

Medicalassociation,
Japan Red Cross

Rescue teamOn-siteinvestigation
headquarters
External entities
Medicalassociations

Medicalinstitutions

KANSAI AIRPORTS BCP MANUAL 2 3

6Contingency response- Function-specific response plan Legend: 3 airports ▆▆Function

Power supply

Scenario
Damaged commercial power supply equipment andemergency power generators which supply power
to all or part of critical facilities (no power supply
from Kansai Electric Power Co’s Energy Center)
Inoperable commercial power supply equipment
and emergency power generators
Inoperable commercial power supply equipment
and emergency power generators

KIX ▆▆ ITAMI ▆▆ KOBE ▆▆Response outline (some excerpts)• Assist passenger evacuation• Establish temporary power supply especially to:• Operate equipment/tools for recovery efforts• Manage airports and secure
telecommunications (for activities by JCMG/
GOLD/ SILVER/ BRONZE Teams)• Secure safety and security of airport users• Restore airport functions to restart airport
operations• Establish an first-response organization by using
emergency communications means such as EMC(Emergency Call), BCPortal (emergency
Loss of communication means such as telephones,
communication tool), satellite mobile phone, MCA
Telecommunications
Internet, free WiFi, etc.
radio, government emergency radio, etc.
• Obtain support from mobile phone companies forsecuring telecommunications using their basetransceiver station vehicles• Supply water at a normal-level from drinking water
Loss of water supply from the mainland
tanks (24 hours)(due to damaged pipes along the access bridge)• Distribute emergency water bottles
Drinking water• Supply water at a normal-level from drinking water
Loss of water supply from Furue Water Treatment
receiving tanks (48 hours)
supplyPlant• Distribute emergency water bottles• Supply water at a normal-level from drinking water
Loss of water supply from the mainland
tanks (24 hours)(due to damaged pipes along the access bridge)• Distribute emergency water bottles• Supply gray water at a normal-level from graywater tanks (24 hours)
Inoperable gray water supply pumps• Set up temporary toilets and provide portable toilet
sets(N/A due to no use of gray water)
Gray water supply• Supply gray water at a normal level from graywater tanks (24 hours)• Set up temporary toilets and provide portable toilet
Inoperable gray water supply pumps
sets• Supply water from the drinking water facility in thecase of the suspension of gray water facility• Inoperable relay pumps that transport water to the
Restore functions of relay pumps and thewaste water treatment plant
wastewater treatment plant•
Inoperable
wastewater
treatment
plant
Drainage(N/A as wastewater treatment is performed at a municipal facility)(N/A as wastewater treatment is performed at a municipal facility)• Assist out-of-airport evacuation
Unusable airport access: access bridge, roads and• Review and notify an airline-flight plan, andrailway
allocate stands• Long-term suspension of the monorail service• Assist evacuation on foot• Traffic restrictions due to impassable Hansin• Review and notify an airline-flight plan, andAirport accessExpressway and surrounding roads
allocate stands• Assist out-of-airport evacuation
Impassable airport access: access bridge, roads and• Review and notify an airline-flight plan, andPort Liner
allocate stands• Assist out-of-airport evacuation
Inoperable runways (both or either of RWYs A and• Review and notify an airline-flight plan, andB)
allocate stands• Assist evacuation on footBasic facility• Explain noise issues (due to increased use of RWY(1)Closure of RWY-B or inoperable runways
A) to local communities
Basic facility(both RWYs A and B)• Review and notify an airline-flight plan, and(2)
allocate stands
Review and notify an airline-flight plan, and allocate
Inoperable runways
standsInstall back-up lights stored at KIX
Basic facility (3)Inoperable airfield lights
Install back-up lights brought from KIX
Install back-up lights brought from KIX
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KANSAI AIRPORTS BCP MANUAL 2 4

6

Contingency response- Function-specific response plan Legend: 3 airports ▆▆Function

Scenario

Response outline

Inoperable passenger terminal buildings(both or either of Terminals 1 and 2)
Terminalbuildings 1 and 2
Inoperable passenger terminal building
Inoperable passenger terminal building

PBB and BHS

Aircraft fuelInoperable all PBB and BHS

Loss of fuel supply from on-airport fuel tankfacilities (hydrant)
Loss of fuel supply from on-airport fuel tankfacilities (hydrant), fuel tank lorries (JAL) andrefuel facilities (ANA)
Loss of fuel supply from on-airport fuel tankfacilities (fuel tank lorries)
Inoperable cargo facilities (warehouses andother necessary warehousing functions)

Cargo facility

KIX ▆▆ ITAMI ▆▆ KOBE ▆▆Inability to handle air cargoes• Guide passengers to move between the 2 terminals andassist out-of-airport evacuation• Review and notify an airline-flight plan, and allocate
stands• Handle landing and refueling of aircraft that cannot bediverted• Assist passengers with evacuation on foot• Handle landing and refueling of aircraft that cannot bediverted• Assist out-of-airport evacuation• Handle landing and refueling of aircraft that cannot bediverted[PBB] Assist passengers in boarding and disembarking
using ramp buses and air-step vehicles (Coordinate withairlines and handling companies)[BHS] Transport baggage using alternative methods andreturn checked baggage[PBB] Assist passengers in boarding and disembarking
using ramp buses and air-step vehicles (Coordinate withairlines and handling companies)[BHS] Transport baggage using alternative methods andsupport airlines with their BHS on departure side
[PBB] Assist passengers in boarding and disembarking
using ramp buses and air-step vehicles (Coordinate withairlines and handling companies)[BHS] Transport baggage using alternative methods andsupport airlines with their BHS on departure side
Support fuel supply by using fuel tank lorries (Coordinate
with airlines and oil companies)
Support fuel supply by using fuel tank lorries from outside
the airport (Coordinate with airlines, oil companies, andrefueling operation companies)
Support fuel supply by using fuel tank lorries from themainland (Coordinate with airlines, oil companies, andrefueling operation companies)• Support transportation of stranded cargoes• Support evacuation of service vehicles if there is a risk offlooding
Support transportation of stranded cargoes(N/A as no cargoes are handled)
ATC function

Important
information
systemHuman resources

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Loss of ATC functions

CAB guides aircraft using gun sets and light guns. If slots
are restricted, allocate stands according to the airline flightplans

Inoperable important information systems(KIX-LAN, mechanical security systems,
airport management support systems,
international check-in systems, ITV system tomonitor apron operations, passenger
information systems)
Inoperable important information systems(internal LAN, security systems, standmanagement systems, passenger information
systems)

Have airport staff manually address the situations (e.g.,
have airport staff set up passenger information boards
working together with airlines in the case of an inoperable
passenger information system)

Inoperable important information systems(internal LAN, airport perimeter fence security
systems, terminal monitoring systems,
passenger information systems)

Have airport staff manually address the situations (e.g.,increase the number of security checkpoints and thefrequency of patrol in the case of an inoperable airport
perimeter fence security system)

Shortage of human resources for airport
operations and facility management

Assign back-up staff members in advance

Have airport staff manually address the situations (e.g.,
have airport staff close access points and increase thepatrol frequency, etc. in the case of an inoperable
mechanical security system)KANSAI AIRPORTS BCP MANUAL 25

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KANSAI AIRPORTS BCP MANUAL 2 6