Solution sheet

Improving response and patient care forambulance agencies
In the U.S. alone, there are more than 18,200 EMS agencies
that respond to around 28.5 million 911 dispatches for
medical emergencies and injuries each year. Grand View
Research recently cited that rising cases of chronic
disorders, an increase in the global geriatric populationand higher numbers of traumatic accidents are the key
driving factors for the ambulance services market aroundthe world.

With Hexagon tech,
Nurse Navigator
enables 911 call-takers
to direct emergency
requests to nurses
who assess if
immediate assistanceis required, provide
over-the-phone
guidance and careor arrange follow-up appointments with othermedical professionals.

The men and women who work in ambulance and EMS
services provide specialized emergency medical careand triage in a fast-paced environment, before and duringtransportation of patients to hospitals and othermedical facilities.
The problem is many ambulance and EMS agencies facestaffing shortages and digital transformation hurdles andare saddled with inflexible legacy systems that make theirjobs more difficult.

READ: Technology helps
short-staffed EMS keep up fast pace

Modern ambulance and EMS agencies require solutions
that help them coordinate seamlessly with hospitals andother facilities while adhering to standards and coordinating
resources efficiently. They need technology that allows
them to stage ambulance services, integrate with triageservices, schedule patient transports and support
alternative response models.

Benefits of Hexagon’s public safety platform

The answer is a next-generation public safety platform –one not only equipped with emergency dispatching capabilities, but that also features powerful analytics and mobiletools and emphasizes real-time collaboration and interoperability, along with pre-built interfaces to advantageousthird-party solutions.

•Strategic response recommendations: Receive
expert recommendations on unit deployment andaction plans, optimizing response times andpatient care•

Seamless integration with triage services: Integrate
seamlessly with leading medical triage services like
ProQA and NHS Pathways, enhancing decision-making
and streamlining patient care processes

Solution sheet: Improving response and patient care for ambulance agencies

1••

Comprehensive incident management: Transition
easily from real-time incident management tolong-running incidents, ensuring continuity of careand operational efficiency
Powerful visual evidence: Leverage unit playback
capabilities and get powerful visuals crucial
for investigations and post-incident analysis,enhancing transparency and accountability•

Remote clinical support: Route triage calls to
off-site clinicians for expert medical guidance,enhancing patient care and outcomes•

Flexible mobile capabilities: Stay connected
and responsive with mobile capabilities, enabling
personnel tracking and facilitating on-the-godecision-making•Unmatched experience and global reach: Rely ona partner with a rich history, extensive experienceand vast worldwide customer base, with a proventrack record for reliability and excellence

Components of Hexagon’s public safety
platform – available on-premises or in
the cloud – for ambulance and EMS
agencies include:
HxGN OnCall Dispatch
HxGN OnCall Dispatch provides superior incident
management capabilities in the public safety answering
point (PSAP), emergency control room, station, unit or
anywhere first responders need to go. Streamlined
workflows reduce operator workload, increase productivity
and boost capacity. Situational awareness and coordination
keep responders safe and let teams take effective action
sooner for better response and outcomes.

Pre-built interfaces
Hexagon offers ambulance and EMS agencies pre-built
interfaces, ensuring seamless integration with hospitalsystems and medical triage services.
HxGN OnCall field mobility solutions
HxGN OnCall field mobility solutions enhance safety,performance and productivity by connecting emergency
responders with dispatch wherever they are. Withbrowser-based clients for in-vehicle devices and mobileapps for hand-held tablets and smartphones, HxGN OnCall
mobile solutions offer clear information display and fast,accurate user interaction.
HxGN OnCall Dispatch | Smart Advisor
HxGN OnCall Dispatch | Smart Advisor allows users toleverage assistive AI to fill operational blind spots incomplex, unfolding emergencies. It supports continual,autonomous assessment and gives users richer, actionableinsights that would otherwise go unseen.
HxGN OnCall Analytics
HxGN OnCall Analytics unleashes the full potential ofdata by providing comprehensive analytics, allowingagencies to gain actionable insights for continuous
improvement and optimizing resource allocation andoperational strategies.
HxGN Connect
HxGN Connect is a cloud-native, real-time incident
center as a service solution that facilitates seamlesscollaboration and data sharing by extending workflows
across the public safety ecosystem and beyond. It is a
catalyst for safer operations, promoting synergy among
various entities involved in public safety.

Recommend Unit
The Recommend Unit module in OnCall Dispatch uses a
combination of provider, location and configured businesslogic to give a real-time recommendation of available units
that best meet specified criteria. For every event createdin the system, a real-time recommendation is performedby the Recommend Unit server, allowing a dispatcher toaccept the suggested units with a single click or modify
recommended units prior to dispatch.

| Discover how your ambulance
and EMS agency can go beyond
with Hexagon

Hexagon is the global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work toboost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications. Ourtechnologies are shaping production and people-related ecosystems to become increasingly connected and autonomous – ensuring a scalable,sustainable future.
Hexagon’s Safety, Infrastructure & Geospatial division improves the resilience and sustainability of the world’s critical services and infrastructure.
Our solutions turn complex data about people, places and assets into meaningful information and capabilities for better, faster decision-making inpublic safety, utilities, defense, transportation and government. Learn more at hexagon.com and follow us @HexagonAB.
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