PRESS RELEASE

July 30, 2024

Launching first-ever wheelchair mobility assistance service
provided by an airport operator at KIX!
Contributing to resolving labor shortages at airlines and ground handlers
Kansai Airports is delighted to announce that it will launch a mobility assistance service forwheelchair users on passenger flights taking off and landing at Terminal 1 at Kansai International
Airport (KIX), starting August 1, 2024.
This service is the first of its kind among Japanese airport operators, and it is currently provided byairlines or ground handling companies upon passengers’ requests. We will arrange wheelchairs andprovide wheelchair mobility support in response to passengers’ requests via airlines and groundhandling companies. We believe that this consolidated process would help airlines and groundhandling companies alleviate manpower shortages.
Kansai Airports Group will continue to work with stakeholders to address issues and improve theconvenience of the airport, while providing new travel experiences that are safe, secure, andcomfortable.
Application flow
Passengers
Request

Airlines, groundhandlers, etc.

ServiceKansai Airports
RequestFor illustration purposesService hours: 7:00 a.m. to 10:00 p.m.
Service locations:
Departures: From check-in counters to boarding gates
Arrivals: From boarding bridges to requested locations (within Island 1 only)
Transits: From boarding bridges to transit gates
Contact:
Group Corporate Communications Department
Kansai Airports
pr@kansai-airports.co.jp

Kansai Airports was established by a consortium made up of VINCI Airports and ORIX Corporation as its core
members. Kansai Airports took over the operations of Kansai International Airport (“KIX”) and Osaka
International Airport (“ITAMI”) from New Kansai International Airport Company (“NKIAC”) and has beenoperating the two airports since April 1, 2016.
Kansai Airports Kobe, Kansai Airports’ wholly-owned subsidiary, took over the operations of Kobe Airport(“KOBE”) from Kobe City and started its business as an operating company on April 1, 2018.
Under the concept of “One Kansai Airports Group”, Kansai Airports group strives to continuously improve its
services for all airport guests through appropriate investments and efficient operations, with safety andsecurity being the top priority. Kansai Airports group aims to maximize the potential of the three airports, forthe benefit of the communities they serve.
For more information, please visit：http://www.kansai-airports.co.jp/en/

Kansai Airports
Location

1-banchi, Senshu-kuko kita,
Izumisano-shi, Osaka

Shareholders

ORIX 40%,VINCI Airports 40%,
Other investors 20%1

Company
Representatives

Representative Director and CEO:Yoshiyuki Yamaya
Representative Director and Co-CEO: Benoit Rulleau

Business Scope

Operation and management services, etc. of Kansai International Airport and Osaka
International Airport

Kansai Airports Kobe
Location

1-ban, Kobe-kuko, Chuo-ku, Kobe-shi,
Hyogo

Shareholder

Company
RepresentativesRepresentative Director and CEO: Yoshiyuki Yamaya
Representative Director and Co-CEO: Benoit Rulleau

Business Scope

Operation and management services, etc. of Kobe Airport

Kansai Airports 100％

Established in 1964, ORIX Group has grown into a diverse corporate group active worldwide in financing andinvestment, life insurance, banking, asset management, real estate, concession, environment and energy,automobile-related services, industrial/ICT equipment, ships, and aircraft. ORIX operates in around 30
countries and regions with approximately 35,000 people. Its Purpose, “Finding Paths. Making Impacts.”
which defines why ORIX exists in our world. With this Purpose, ORIX will unite globally to help our world
develop in a better way.
For more details, please visit our website: https://www.orix.co.jp/grp/en/

The world’s leading private airport operator, VINCI Airports operates more than 70 airports in 13 countries.
Thanks to its expertise as a global integrator, VINCI Airports develops, finances, builds and manages airports
by providing its investment capacity and its know-how in optimizing operational performance, modernizing
infrastructure and managing their operations and environmental transition. VINCI Airports is the first airportoperator to have committed to an international environmental strategy in 2016, to achieve the goal of net
zero emissions across its entire network by 2050.
For more details, please visit our website: www.vinci-airports.com
1

ASICS Corporation; Iwatani Corporation; Osaka Gas Co., Ltd.; Obayashi Corporation; OMRON Corporation; The Kansai Electric Power Company, Incorporated;
Kintetsu Group Holding Co., Ltd.; Keihan Holdings Co., Ltd.; Suntory Holdings Limited; JTB Corp.; Sekisui House, Ltd.; Daikin Industries, Ltd.; Daiwa HouseIndustry Co., Ltd.; Takenaka Corporation; Nankai Electric Railway Co., Ltd.; NIPPON TELEGRAPH AND TELEPHONE WEST CORPORATION; Panasonic Holdings
Corporation; Hankyu Hanshin Holdings, Inc.; Rengo Co., Ltd.; The Senshu Ikeda Bank, Ltd.; Kiyo Holdings, Inc.; The Bank of Kyoto, Ltd.; THE SHIGA BANK，LTD.;
The Nanto Bank, Ltd.; Nippon Life Insurance Company; Mizuho Bank, Ltd.; Sumitomo Mitsui Trust Bank, Limited; MUFG Bank, Ltd.; Resona Bank, Limited; and thePrivate Finance Initiative Promotion Corporation of Japan.