Stakeholder
Dialogue Policy
Version 1.0
5 December 2023

Stakeholder Dialogue Policy | © 2023 Adyen N.V. | Page 1

1. Introduction
1.1

This Stakeholder Dialogue Policy (the Policy) has been drawn up by the Management
Board of Adyen N.V. and its affiliated enterprise (the Company) pursuant to best practiceprovision 1.1.5 of the Dutch Corporate Governance Code.

1.2

The Policy is subject to, and complementary to, the Company’s Articles of Association,
corporate documents and policies, and applicable laws and regulations.

1.3

The Policy will be published on the Company’s website.

2. Purpose
2.1

The Company recognizes and acknowledges the importance of facilitating a meaningful
dialogue with its stakeholders on the sustainability aspects of the Company’s strategy(the stakeholder dialogue).

2.2

The Company considers the interest and concerns of relevant stakeholders when
determining the sustainability aspects of its strategy. The Company is committed to thisongoing dialogue and seeks to facilitate it when it is in the interest of the Company. The
Policy substantiates the identification of relevant stakeholders and the means ofstakeholder dialogue.

3. Identification of stakeholders
3.1

Stakeholders are groups and individuals who, directly or indirectly, influence, or are or may
be influenced by, the attainment of the Company’s objectives and who have been
acknowledged by the Company as such.

3.2

A list of the Company’s key stakeholders has been included in Annex I. The list of key
stakeholders will be re-assessed on an ongoing and case-by-case basis, based on thetopics of the dialogue, relevant knowledge of stakeholders and developments over time.
The stakeholder dialogue is context-sensitive.

4. Dialogue4.1

The Company uses various methods and channels to engage in dialogue with its key
stakeholders, depending on the nature, purpose and frequency of the interaction. This may
include day-to-day interaction and regular feedback sessions with customers on products

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and services, dialogues with employee resource groups and employee surveys, meetings
with regulatory bodies and governmental organizations, and roundtables withpolicymakers. The Company interacts on a frequent basis with shareholders and investors.
The dialogue on sustainability aspects of the strategy also takes place as part of meetings
between the Management Board, Supervisory Board and ESG Working Group.
4.2

The Company may decide not to accommodate or accept any requests or invitations toenter into a dialogue with stakeholders, or to accommodate or accept such request orinvitation under certain conditions. The Company continuously evaluates the quality of thestakeholder engagement.

4.3

The Company shall adhere to all legal obligations relating to confidentiality and shall only
disclose publicly known information in dialogues with stakeholders. This Policy should beread in conjunction with the Company’s Disclosure and Bilateral Dialogue Policy. In theevent that inside information is inadvertently disclosed during any contact, the Company
will publish as soon as possible.

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Annex I
Customers and partners
Customers and partners are at the core of the Company’s activities and help determine thesustainable long-term strategy of the Company.
Shareholders and investors
Shareholders and investors are key stakeholders of the Company. The Company actively
engages with shareholders and investors on its sustainable long-term strategy to enable themto make informed, long-term investment decisions.
Employees
Employees and the Company’s culture are the main drivers of the Company’s sustainable longterm value creation.
Regulators
Regulators are an important enabler for the provision of products and services of the Company
to its customers, and to the stability of the financial industry, in which the Company operates,
as a whole.
Vendors
Vendors are essential to support the execution of the Company’s business strategy andtherefore to attribute to the sustainable long-term value creation.
SocietyThe Company strives to contribute to the wellbeing of people and planet. This includes silent
stakeholders, such as the natural environment.

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