Public Assistance Guide

Toyonaka City Welfare OfficePublished on Dec.1, 2023

Table of Contents
1. Purpose of the Public Assistance (Seikatsu Hogo) ............... 1
2. The Public Assistance System ................................................ 3
3. Application and Decision Process of the Public Assistance 9
4. What Does a District Caseworker Do? ................................... 10
5. What Does a Welfare Commissioner Do? .............................. 10
6. Your Rights .............................................................................. 10
7. Your Obligation ........................................................................ 11
8. Various Fees Will Be Reduced or Exempted ........................ 15
9. If You or Your Household Member Gets Sick ....................... 16
10. If You Have a Child Who Is Attending or Will Enter HighSchool ................................................................................... 19
11. How to Receive Your Public Allowance .............................. 20
12. The Cases You Should Pay Back the Public Allowance .... 21
13. Filing Complaint against Decisions .................................... 22
14. Consult Us in the Following Cases ..................................... 22
15. Others .................................................................................... 23
Note ................................................................................. Back page

1. Purpose of the Public Assistance (Seikatsu Hogo)
Seikatsu Hogo (public assistance) is a national system to guarantee yourrights for living.

It is under the Public Assistance Act which wasestablished in accordance with the principle of Article 25 of the Constitutionof Japan: “All Citizens shall have the right to the minimum standard of livingthat is healthy and culturally appropriate.”

Anyone may face financial

difficulties and be unable to make a living despite his/her best efforts,
because of a disease, losing a job or other reasons.

The Public

Assistance System is to assist the households experiencing such hardshipto enable them to live independently again. (Article 1, Public Assistance
Act [hereinafter the Act])
The Public Assistance System is operated based on the basic ideas
and principles stated below.
(1) Basic Ideas of the Public Assistance1) Anyone may equally be eligible to receive assistance, as long as he/shemeets the requirements stated in the Act. (Basic idea of nondiscriminationand equality/ Article 2 of the Act)
2) The living standards guaranteed by the public assistance system is toenable a person to achieve a minimum level of healthy and cultural life.
(Basic idea of Minimum Standard of Living/ Article 3 of the Act)
3) Public assistance is provided if the household cannot make a living evenafter exhausting all the resources they have, including all their assets,
benefits from other systems such as pension, allowance and subsidies,and financial support from their parents, children, siblings and so on, as
well as their own ability to work.
Assistance/ Article 4 of the Act)

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(Supplementary Nature of Public

(2) Principles of Assistance1) In principle, the provision of public assistance starts based on theapplication filed by the person in need. However, if the person is underlife-threatening urgent circumstances, assistance may start upon thejudgement of the head of the Welfare Office without going through thenormal application procedures. (Principle of Public Assistance Based on
Application/ Article 7 of the Act)
2) When a household cannot maintain the minimum standard of living evenafter spending all their income, savings, assets and so on, considering thehousehold composition, ages of the members, location of the residence,etc. in accordance with the criteria set forth by the national government,
Public Assistance is provided to make up the shortfall. (Principle ofStandard and Extent/ Article 8 of the Act)
3) Public assistance is provided as needed to maintain the minimum
standard of living after considering the actual conditions of the household.
(Principle of Conforming to Individual Needs/ Article 9 of the Act)
4) The need for public assistance is determined on a household (people
who share the same livelihood) basis. (Principle of Public Assistance on
a household basis/ Article 10 of the Act)-2-

2. The Public Assistance System
If your household's income is less than the minimum cost of living
calculated in accordance to the government standard (protection standard),
the difference will be paid as public allowance.
■ In the case you are eligible for Public Assistance
Minimum cost of living
Your household income

Public allowance⇒ Because your household income is less than the minimum cost of living,
the shortfall will be provided as public allowance.

If your householdincome is sufficient, you may be asked to bear a portion of expenses for
medical and long-term care.
■ In the case you are not eligible for Public Assistance
Minimum cost of living
Your household income⇒ Because your household income is greater than the minimum cost ofliving, public assistance will not be provided.
・See p.8 for details on income.
・ People who are able to work need to work according to their abilities.
(Obligation in Daily Life / Article 60)
See p.11 for details.
・If you receive any income, notify the welfare office immediately.
(Obligation of Notification / Article 61)
See p.13 for details.

-3-(1) Public Assistance Standard
The amount of public assistance is determined based on the inhabited area,
ages and the number of household members, and other conditions. In
principle, the basic amount is recalculated in April of each year.

(2) Minimum Cost of Living
Public Assistance consists of eight categories: livelihood, housing,education, medical, long-term care, maternity, occupational, and funeralservices. The minimum cost of living is the sum of the expenses in all thecategories necessary for the household. The details of assistance in eachcategory are as follows.
Category

Details

1) Livelihood

For daily life such as clothing and foodAssistanceLight, heating, and water utility costs

2) Housing
Assistance3) Education
Assistance4) Medical
Assistance

House rent, land rent
For school supplies, school lunch, after school activities
required in compulsory education (elementary and juniorhigh school)
For medical visits

5) Long-term care

For nursing care services covered by the long-term care

Assistanceinsurance

6) Maternity

For childbirth

Assistance7) Occupational

For working, acquiring skills, high school education, etc.

Assistance8) Funeral

Funeral costs (there are requirements for the provision.)

Assistance※ Depending on the situations of your household and its members, othertypes of assistance may be provided as part of the livelihood assistance-4-

＜Major additional assistance＞
・For winterTo assist with the heating costs(From November to March in Toyonaka City)

・For Maternity

To assist expectant and nursing mothers

・ Mother-and-child To assist single-parent households
familyThe amount is determined according to the number ofchildren.

・Disabilities

Depending on the degree of disabilities

・ Long-term care To cover the premiums of long-term care insurance
insurance・Forraising To assist those who are raising children

children

The amount is determined according to the age and thenumber of children.

・Other additions

To assist nursing home residents, patients requiring
nutritional supplements and so on-5-

(3) Temporary Allowance, etc.
Your monthly public allowance covers all the expenses needed for aminimum standard of living. However, the monthly payment may not be
sufficient to secure essentials in cases such as childbirth, school enrollment
and entering/leaving a hospital, as well as when a new public assistancerecipient does not have any household items. Only in such cases, we
provide additional assistance for the unexpected expenses.
The details of the Temporary Assistance are shown on the next page.

◆ As there are certain requirements and maximum amount for theprovision of the temporary allowance, you may not be able to receive
assistance for items on the list. Be sure to talk to your district caseworker
in advance.
◆ To receive the allowance, documents such as receipts are required.
Please note that even after you consult with us later, you may not be able
to receive temporary assistance, etc.
◆For more information on medical care and treatment, refer to pp.16-18
of this guidebook.

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Clothing expenses

Preparatory
allowance forenrollment in schools
Preparatory
allowance for
employment
Expenses forfurniture andhouseholdequipment
Moving andtransportation
expenses◇Bedding and clothing…if you do not have any bedding or clothing,or all your bedding and clothing are unusable when securingresidence after a long stay in a hospital or a facility, or in the eventof a disaster◇Newborn baby clothes, etc.…if you need clothing for a newborn
baby in preparation for childbirth◇Diapers…for patients who are in a constant state of incontinence
and require diapers
For uniforms and school supplies necessary at the time of yourchild’s enrollment in elementary or junior high school
For clothing, shoes, etc. necessary for employment after graduationfrom junior high school or high school
For cooking utensils, tableware and air-conditioning equipment
required when securing a residence after a long stay in a hospital ora facility, or in the event of a disasterCost of moving into a new residence due to unavoidable
circumstances, transportation fees to attend different support groupmeetings, etc.

Security deposit, etc.
Deposit, key money, etc. required when moving into a newfor changing
residence due to unavoidable circumstances
residenceContract renewal fee
Learning support
expenses
Medicaltransportation
expenses
Bicycles for highschool students
Educational
materials fees

If a contract renewal fee is necessary for housing and/or fire
insurance
To purchase items and participate in camps for club activities of
elementary, junior high, and high school students
Transportation fees to visit medical institutions✻After confirming that they meet the requirements, we will provide
the minimum amount necessary for treatment.
To purchase a bicycle as needed to commute to school
To purchase school supplies designated by the principal or theboard of education as educational materials (for books, workbooks,
dictionaries) For buying music instruments such as a recorder anda harmonica-7-(4) Income
The total of all income that come into your household will be regarded as
your household income.

Your household income includes employment

income (extra income such as bonuses and part-time income of minors in
the household are also included), any financial support, allowances,pensions, insurance payment, compensation, various benefits, inheritedand gifted assets, profits from selling assets, and acquired assets.

However, if you properly declare all your income earned by working, youwill receive a deduction for necessary expenses such as transportation
costs and social insurance premiums, as well as the certain amount of
deduction depending on the amount of income (basic deduction).
The amount after deduction is granted as your total income, and theshortage from the minimum cost of living will be paid as the public
allowance. Thus, if you work, the amount you can use for living will increase.
In addition, if your income has increased by getting a permanent job
and your public assistance is discontinued, a lump-sum payment called the"Employment and Independence Support Benefit" will be provided to assist
with your life payment of health insurance premiums and various taxes so
you will remain financially independent.

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３. Application and Decision Process of the Public Assistance
Either you or your family member should come to apply in person.
Application(The application form is available at the counter. If you call us inadvance, we will let you know what documents are necessary.)○Applying for Public AssistanceFill out the application form. You will be asked about the situation ofyour financial difficulties, the people with obligation to financially
support you, and all your assets (real estate, automobile, savings, life

Within14 daysinsurance, etc.).
Members of organized crime groups can’t receive public assistance.
〇Submitting Related Documents
Investigation/
Screening

Submit the documents, that describe your financial situation (e.g.,
housing contract, pay slips, pension payment notifications, etc.).
These documents are required for our screening. If you are unable tosubmit these documents on time, turn them in during the Screening
process at the latest.
As we receive your application, your district caseworker willschedule a visit and promptly come to your home to examine thesituation of your financial difficulties and confirm if you meet the criteria
to receive public assistance.

If it is necessary to verify your healthconditions, you will need to see a doctor at a designated medical
institution. We will also examine the assets of your household and yourDecision

relatives who had the obligation to support you.
Generally, the decision will be made within 14 days. Even when
the screening process takes longer than anticipated, it will still bemade within 30 days at the latest.
〇If you are eligible to receive Public Assistance:
You will receive a “Notification of Public Assistance Commencement.”
The notification will inform you of the reason of approval, the amount ofallowance and when and how you will receive the payment.
〇 If you are not eligible to receive Public Assistance:
You will receive a “Notification of Rejection of Public Assistance
Application.” The reason(s) why you are not eligible for Public
Assistance are explained in this document.

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4. What Does a District Caseworker Do?
Your district caseworker of the Welfare Office will regularly check your household’s
living and financial situation, and visit your home. (If the Welfare Office can neither
reach you nor locate you, he/she may try to check your safety.) If you have any
problems in your daily life, consult with your caseworker. He/she will introduce orconnect you to specialized consultation services as needed. The content of yourconsultations will be kept confidential.
Please note that a caseworker never manages your money, your bankbook orcash card individually.

5．What Does a Welfare Commissioner Do?
Welfare commissioners provide consultation for people in the district who havedifficulties in making a living. They work in cooperation with the Welfare Office.
(Article 22)
They provide advice not only on public assistance but also on social welfare
services in general and introduce you to appropriate public institutions. If you haveproblems, please contact them.

6. Your Rights(1) Without a proper reason, the content of your assistance already determined will
not be changed to your disadvantage. (Article 56 of the Act)
(2) Without a proper reason, we will not demand you to return the assistance once it
was paid.
(3) You will not be taxed on the public assistance. (Article 57 of the Act)
(4) Neither your public assistance nor the right to get assisted will be seized. (Article
58 of the Act)
(5) To determine your eligibility for public assistance, we will ask you questions
regarding the situation of your household and household members, but the
information will be protected as confidential.
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7 Your Obligation(1) The right to receive public assistance may not be transferred withanother person. (Article 59 of the Act)
Therefore, you may not assign the right to another person.

(2) Obligation in daily life (Article 60 of the Act)
A public assistance recipient shall strive to constantly work diligently,
maintain and promote his/her health, make efforts to reduce his/her
expenditure and make other efforts to maintain and improve his/herstandard of living.

1) Utilization of capacity to work
If you can work, work as much as you can. If you are unemployed, conduct
job search activities to start working as soon as possible. Toyonaka City
provides various types of support toward employment. (Employment
Support Program)2) Health management
Whether or not you are sick or injured, try to improve your health. If you are
ill or injured, follow the instructions of the physician and focus on your
medical treatment. If necessary, we may ask your doctor about thecondition of your illness/injury and the treatment plans. If it is determinedthat you can receive treatment while working, you should work as much as
you can.

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3) Proper management of your public allowance
Use your public allowance wisely in your daily life. Do not fall behind onrent, community charges, electricity, gas and water bills, school expenses,
etc.

4) Prohibition of debt
As a general rule, you are not allowed to take out new loans. You mayneither borrow money under another’s name, nor allow someone to borrowmoney under your name. However, public loans for higher education, etc.
may be granted, so please consult with us.

5) Utilizing benefits under other laws and measures
If you are eligible for benefits under other laws or systems, such aspensions, benefits, allowances and health insurance, make sure to apply
for and receive them.

6) Utilizing assets
If you have any assets, use or sell them to cover your living expenses.

7) Getting support from those who are responsible
Receive support from your parents, children, siblings and other people whoare legally responsible for supporting you as much as possible.

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(3) Obligation to report (Article 61 of the Act)
A public assistance recipient shall, when there has been a change tohis/her income, expenditure or any other conditions related to his/herlivelihood, or when there has been a change to his/her place of residenceor household composition, promptly notify a public assistance administrator
or the Head of the Welfare Office.
In the following cases, notify your district caseworker promptly.

If youreport late, you may not be able to receive the public allowance
retroactively or may have to pay back the allowance you have received.
◆ When you start, change or quit a job（Getting a job, changing jobs, seeking a new job, retiring, closing downa business, etc.）◆ When you received income (extra income is also included)
For the report of your income, we will provide you with forms for income
declaration, salary certificate and so on periodically. Submit all of themwithout fail. All income except for your monthly public allowance issubject to reporting. Whenever you find new income source or theamount of your income changes, whether it is an increase or decrease,
notify us immediately.
To verify the details of your income declaration, we will examine your tax
status at least once a year. If you have not declared your income properly,
you may have to return the allowance.
Regardless of your income, please file your income report accurately.
◆ When you enter or leave a hospital, when you are transferred to anotherhospital, when you become eligible for social insurance and come to beable to use your health insurance card, and when you lose eligibility forsocial insurance and can no longer use your health insurance card

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◆ When the number of family members changes, (childbirth, death,moving in or out), and when there is a change in schooling (graduation,transfer, repeating the same grade, registered absence, withdrawal,
non-attendance and so on)◆ When your place of residence, rent, or land rent changes.
◆ When you have acquired assets (inheritance, and compensation for
traffic accidents are also included), and when you have sold land, abuilding, life insurance, etc.
◆ When you receive pension retroactively and collectively.
◆ When you are no longer in need of public assistance due to the prospect
becoming financially independent.
◆ When there are any other changes in your living conditions (getting
married, becoming pregnant, being away from home for a long time,
traveling abroad, involved in a traffic accident, arrested and jailed by thepolice, etc.)- 14 -

(4) Obligation to follow instructions, etc. (Article 62 of the Act)The Head of the Welfare Office can give you guidance or instructions
necessary to maintain or improve your life or to achieve any other goals of
public assistance. (Article 27 of the Act)
When you receive such guidance or instructions, you are obliged tofollow them. If you do not follow them, the Head of the Welfare Office mayeither change, suspend, or abolish your public assistance after undertaking
certain procedures.

8. Various Fees Will Be Reduced or Exempted
While you are receiving public assistance, public charges and other fees
may be reduced or exempted, if you apply. When resuming and terminating
public assistance, you are fully responsible to undertake all the proceduresin each of the relevant sections. For further details, ask your district
caseworker.
(1) Resident tax / fixed property tax(2) National pension premiums(3) Childcare fees at nursery schools, etc.
(4) High school tuition fees(National system: High School Tuition Support Fund,
Osaka Prefectural system: Tuition Support Subsidy)(5) NHK viewing fee(6) Special pickup fees for oversized waste when you change residence(Excluding recycling fees)(7) Long-term Care Insurance premiums and user fees
(8) Public housing rent

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９. If You or Your Household Member Gets Sick
(1) Health Insurance Card, etc.
While you are supported by public assistance (except the suspension
period), you cannot use your National Health Insurance Card, your Medical
Certificate for Single Parent Family, or your Medical Insurance card for
Latter Stage of Senior Citizens. Return them to the relevant division in
charge.
On the other hand, if you have a social health insurance card such as
an employees’ health insurance card or a mutual aid membership card, you
may continue using it. Present it at the reception of a medical institution. If
you become eligible or ineligible for a social health insurance, promptly
notify your district caseworker.

(2) Receiving Medical Treatment
When you or your household member visits a medical institution, we will
provide medical assistance benefits as needed. You may receive medical
services only at the institutions designated under the Act. Be sure to contact
your district caseworker before you visit. The caseworker will check if you
need medical assistance benefits, contact the medical institution and issue
the required documents to the institution. If you do not contact the
caseworker in advance, you may have to pay the entire amount of theexpenses on your own.
If you need to see a doctor urgently out of standard hours, over aweekend, or on a national holiday, present the Holiday and Night Medical
Consultation Form at the reception of the institution. Make sure to reportyour visit later to your district caseworker as soon as possible.

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(3) Hospital Admission and Discharge / Regular Visits to Medical
Institutions
Promptly notify your district caseworker when: you have recovered from an
illness, you are admitted to or discharged from a hospital, you aretransferred to another hospital and you change medical institutions towhich you pay regular visits.
You are not allowed to consult two or more institutions at the sametime for the same illness.

(4) Assistive Devices
If your physician has determined that you need devices such as glasses
and orthotics, be sure to consult your district caseworker before you obtainone. To provide medical assistance benefits, certain procedures need to beundertaken including confirming the doctor’s opinion, checking the prices,and discussing the necessity in the welfare office.
If you obtain one without contacting your district caseworker, you may
have to pay the entire expense yourself.

(5) Practitioner’s treatments (at osteopathic clinics, acupuncture andmoxibustion clinics, etc.)
You may receive practitioners’ treatments such as judo therapy,
acupuncture and moxibustion and amma massage only at osteopathic or
acupuncture and moxibustion clinics designated by the Act.
Depending on your symptoms, these treatments may not be coveredby public assistance. Contact your district caseworker in advance to checkthe requirements. He/she will issue documents required for your treatment.
If you do not contact him/her in advance, you may have to pay all the
expenses yourself.
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(6) Compensation Claim against a Third Party

If you get injured by a third party in a traffic accident, etc., do not easily
accept a settlement but contact your district caseworker promptly.

(7) School Diseases
If your child receiving compulsory education has a disease designated by
the School Hygiene and Safety Act, get a medical ticket at the Secretariatof the Board of Education before he/she visits a clinic.

(8) Use of Generic Medicines
If your physician authorizes the use of generic drugs, use generic drugs
in principle. You may use brand-name drugs only when the physician
agrees to the use of them. The quality, efficacy and safety of genericdrugs are considered equivalent to those of conventional ones.

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１０. If You Have a Child Who Is Attending or Will Enter HighSchool(1) Students’ part time income
Even if your child is a high school student or other minor, be sure to reportany part time income he/she has earned.
From high school students’ part time income, in addition to the
deduction for minors, school expenses that are not covered by the HighSchool Enrollment Expenses, costs to get a driver’s license and expenses
needed for job search and/or academic advancement may be deductible.
Prior examination is required for the deductions. Consult your district
caseworker in advance without fail.

(2) Change of the situation of school attendance
If there occurs a change in your child’s schooling situation such aschanging schools, repeating the same grade, taking a leave of absence,
withdrawing from school, etc., report to your district caseworker. While
your child is attending high school, you should submit the “School
Attendance Certificate” issued by the school every school term.

(3) High school enrollment benefits
When your child enters high school, etc., in addition to the School
Enrollment Preparation Benefit, a part of other necessary expenses will be
provided. For details, ask your district caseworker.

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(4) Support for academic advancement
If your child hopes to go to university after graduating from high school,
consult with your district caseworker.

He/she will provide you withinformation of agencies that offer scholarships, support for choosing future
courses and so on.
The household member who has entered university will no longer becovered by public assistance, but he/she may be eligible for the Higher
Education Preparation Benefit which aims to support children of public
assistance recipients going to universities and other educational
institutions. For more information including the requirements, contact your
district caseworker.

１１. How to Receive Your Public Allowance
Toyonaka City makes payment of your allowance into your bank accounton the 4thof each month. (If it falls on a weekend or a national holiday, theweekday before.) If there are any changes to the amount, we will also
send you a “Notice of Change in Public Assistance”. (We will not send you
any notice unless there are any changes.)
Depending on the situation of your household, we may give you theallowance in cash at our office. When you receive it at our office, bringyour personal seal (inkan).
You can receive your allowance at our office from 9:15 to 15:15(except 12:00 -12:45) on weekdays.
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If you cannot come on the designated day for unavoidable reason, contact
your district caseworker. Plan and manage your public allowance well.

１２. The Cases You Should Pay Back the Public Allowance(1) If you receive public assistance even though you own assets you canutilizeIf you receive public assistance even though you own assets you can utilize,
you should return the allowance you have received to the city. This isapplicable to the cases of receiving a lump-sum payment of pension
retroactively, receiving the surrender value of your life insurance policy,
getting money by selling your assets, accepting compensation for damages
caused by a traffic accident, and so on. (Article 63 of the Act)If you are not covered by a social health insurance, the entire amountof the medical assistance provided as part of the public allowance will also
be subject to the refund.
(2) If you receive public assistance by wrongful means
If you receive or have another person receive public assistance by filing a false
application or any other wrongful means, you must return the allowance you or
the person have received (Article 78 of the Act). You may be charged up to
140 % of the amount you have received wrongfully.
If our investigation reveals that you had income but did not declare it,
you may be punished (Article 85 of the Act). We may bring a criminal
charge against a serious offence. Investigations will be carried out asneeded.

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13. Filing Complaint against Decisions
Whenever a decision such as commencement, change, rejection,suspension, or abolition is made to public assistance, we will notify you in
writing. If you have any questions about the decision, contact the Welfare
Office and ask for an explanation.
If you are still dissatisfied, you can file a complaint (request an
investigation) to the Governor of Osaka Prefecture within 3 months fromthe day following your learning of the decision. (You cannot request an
examination after one year from the day after the decision, even if it iswithin 3 months from the next day of your learning of it.)

14. Consult Us in the Following Cases
In principle, you are not permitted to own or drive vehicles or motorcycles.
However, since there are cases where you are allowed to do so, consult
your district caseworker if you need to drive. Driving another person’s car
or motorcycle is also prohibited.
When you are to own or sell a house or land, also contact your
district caseworker in advance.

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15. Others
This guide does not explain everything about the public assistance. For
any specific matters or anything you don’t understand, ask your district
caseworker.

When you want to talk with your district caseworker, call

him/her and make an appointment in advance since he/she may not be
available all. District caseworkers are available only from 9:00 to 17:15
on weekdays (except 12:00 to 12:45).

Please note that they are notavailable early in the morning, at night, Saturdays and Sundays, national
holidays, or Year-end and New Year holidays.
For consultation services about your daily life, please refer to the Listof the Related Organizations in “Appendix of Public Assistance Guide”.
Please keep this guide in hand so that you can refer to it anytime.
Memo- 23 -

Toyonaka City Hall Vicinity Map

Toyonaka City Welfare Office(1F, Bldg. 2, Toyonaka City Hall)

Map of Toyonaka City Welfare Office Branch

Branch Office ofToyonaka City Welfare Office- 24 -

Map of the Organization Concerned
Hello Work Ikeda（Ikeda Public Employment Service Center）
Tel.：072-751-2595
Open hours: 8:30 am – 5:15 pm（Closed on weekends, national holidays, year-end and New Year holidays）- 25 -

〈Note〉
Yourhousehold’s
District Caseworker:
Tel number:

Welfare Commissionerof your district:
Tel number:

Public Assistance Guide
Published: December 1, 2023

Toyonaka City Welfare Office(1F, Bldg.2, Toyonaka City Hall)
3-1-1, Naka-Sakurazuka, Toyonaka, 561-8501
Tel.: 06-6858-2247
Toll free number for Public Assistance Consultation
0120-020-671(Toll free number is only for new consultation)

Toyonaka City Welfare Office Branch
5-8-1, Shonai-Saiwaimachi, Toyonaka, 561-0833
Tel.: 06-6334-4055
Toll free number for Public Assistance Consultation
0120-020-672(Toll free number is only for new consultation)