Terms a nd Cond it ions for
Accom mod at ion Cont racts of
Ha kod ate Onu ma Tsu r u ga Resor t " E PU Y "Article 1. (Scope of Application)
Contracts for accommodation and related agreements to be entered into between this Hotel and the Guest to
be accommodated shall be subject to these Terms and Conditions. Any particulars not provided herein shallbe governed by laws and regulations and /or generally accepted practices.
Article 2. (Application for Accommodation Contract)
1. A guest who intends to make an application for an Accommodation Contract with the hotel shall notify the
Hotel of the following particulars:• Name of the Guest (s)• Date of the accommodation and estimated time of arrival• Accommodation Charges (based in principle on the Basic Accommodation Charges listed in the Attached
Table. No. 1; and• Other particulars (address, phone number, contact information etc.) deemed necessary by the Hotel• Request for Accommodation reservations may be subject to conﬁrmation by the Hotel before the Guest
checks in.
2. If Guests request to extend their stay, during their stay, beyond the date in subparagraph (1) in thepreceding Paragraph, it shall be regarded as an application for a new Accommodation Contract at thein timeWINTERsuch request is made.
Article 3. (Conclusion of Accommodation Contracts, etc.)
1. A Contract for Accommodation shall be deemed to have been concluded when the Hotel has duly accepted
the application as stipulated in the preceding Article. However, the same shall not apply where it has been
proved that the Hotel has not accepted the application.
2. When the Contract for Accommodation has been concluded in accordance with the provisions of the preceding
Paragraph, the Guest is requested to pay an accommodation deposit set by the Hotel within the limits of
Basic Accommodation Charges covering the Guestʼs entire period of stay by the date speciﬁed by the Hotel.
3. The deposit shall be ﬁrst used for the Total Accommodation Charge to be paid by the Guest, secondly forcancellation charges under Article 6 and thirdly for reparations under Article 18 as applicable. The
remainder, if any, shall be refunded at the time of payment for accommodation as stated in Article 12.
4. If the Guest fails to pay the deposit by the date as stipulated in Paragraph 2, the Hotel shall treat the
Accommodation Contract as invalid. However, the same shall apply only in the case where the Guest isthus informed by the Hotel when the period of Payment of the deposit is speciﬁed.
Article 4. (Special Contracts Requiring No Accommodation Deposit)
1. Notwithstanding the provisions of Paragraph 2 of the preceding Article, the Hotel may enter into a
special contract requiring no accommodation deposit after the Contract has been concluded as stipulated
in the same Paragraph.
2. In the case when the Hotel has not requested payment of the deposit as stipulated in Paragraph 2 of thepreceding Article and/or has not speciﬁed the date of payment of the deposit at the time the application
for an Accommodation Contract has been accepted, it shall be treated as though the Hotel has accepted a
special contract prescribed in the preceding Paragraph.
Article 5. (Refusal of Accommodation Contracts)
The Hotel may not accept the conclusion of an Accommodation Contract under any of the following
circumstances:(1)When the application for accommodation does not conform to the provisions of these Terms and Conaditions;(2)When the Hotel is fully booked and there is no vacancy;(3)When the Guest seeking accommodation is deemed liable to conduct himself/herself in a manner that will
violate laws of act against the public order of good morals in regard to his/her accommodation;(4)When the Guest seeking accommodation can be clearly identiﬁed as carrying an infectious disease;(5)When the Hotel and or hotel staﬀ are violently threatened or unreasonably burdened by the Guest;(6)When the Hotel is unable to provide accommodation due to natural calamities, malfunction of facilities
and/or other unavoidable causes;(7)When the person requesting Hotel accommodation is obviously intoxicated and could cause annoyance toother guests or when the person is behaving in such a manner as to be an annoyance to other guests (whenthe provisions of the Article 10 of The Hokkaido Prefectural Accommodation Ordinance are applicable);(8)When the person requesting Hotel accommodation is a member of an organized crime group, under Article
2-6 of Law on Preventing Unreasonable Conduct by Organized Crime Groups (Code 77 issued in 1991),
or a related party, under Article 2-2 of said law.
Article 6. ( Right to Cancel Accommodation Contracts by the Guest)
1. The Guest is entitled to cancel the Accommodation Contract by notifying the Hotel.
2. If the Guest has cancelled the Accommodation Contract in whole or in part due to causes for which the
Guest is liable (except in the case when the Hotel has requested payment of the deposit during thespeciﬁed period as prescribed in Paragraph 2 of Article 3 and the Guest has cancelled before payment),
the Guest shall pay cancellation charges as listed in the Attached Table No. 2. However, in the case whena special contract as prescribed in Paragraph 1 of Article 4 has been concluded, the same shall apply
only when the Guest is informed of the obligation of payment of cancellation charges in case of cancellation by the Guest.
3. If the Guest does not appear by 8:00 p.m. of the accommodation date without advance notice, (2 hours
after the expected time of arrival if the Hotel is notiﬁed), the Hotel may regard the Accommodation
Contract as being cancelled by the Guest.
Article 7. (Right to Cancel Accommodation Contract by the Hotel)
1. The Hotel may cancel the Accommodation Contract under any of the following circumstances:(1)When the Guest is deemed liable for conduct and/or has conducted himself/herself in a manner that will
violate laws or act against the public order and good morals in regard to his/her accommodation.
(2)When the Guest can be clearly identiﬁed ascarrying aninfectious disease;(3)When the Hotel and/or staﬀ suﬀers from violent threat or unreasonable burden from the Guest. Or, when
it is acknowledged that similar activity has occurred in the past;(4)When the hotel is unable to provide accommodation due to natural calamities and/or other causes of force
majeure;(5)When the person requesting Hotel accommodation is obviously intoxicated and could cause annoyance toother guests or when a person is behaving in such a manner as to be an annoyance to other guests (when theprovisions of Article 10 of The Hokkaido Prefectural Accommodation Ordinance are applicable);(6)When the person requesting Hotel accommodation is a member of an organized crime group,under
Article2-6 of Law on Preventing Unreasonable Conduct by Organized Crime groups (Code 77 issued in1991), or a related party under Article 2-2 of said law; or(7)When the Guest does not observe prohibitedactions such as smoking in bed, tampers with ﬁre-ﬁghting
facilities and otherwise breaches Hotel Regulations stipulated by the Hotel (restricted to particulars
deemed necessary in order to avoid causing ﬁres).
2. If the Hotel as canceled the Accommodation Contract in accordance with the preceding Paragraph, the Hotelshall not charge the Guest for any of he services during the contractual period he/she has not received.
Article 8. (Registration)
1. The Guest shall register the following particulars with the Front Desk of the Hotel on the day ofaccommodation:(1)Name, age, sex, address, and occupation of the Guest (s)(2)All Guests oﬀ or eignnationality who do not reside in Japan will be asked to give their passport number,port and date of entry in Japan;(3)Date and estimated time of departure;and(4)Other part icularsdeemed necessary by the hotel.
2. In the case where the Guest intends to pay his/her accommodation charges prescribed in Article 12 by
any means other than Japanese currency, such as travelerʼs check coupons or credit cards, these
credentials shall be shown in advance at the time of the registration prescribed in the preceding
Paragraph.
Article 9. (Occupancy Hours of Guest Rooms)
1. The Guest is entitled to occupy the contracted guest room of the Hotel from 3:00p.m. on the day of arrival
to 10:00a.m. on the day of departure. However, in the case when the Guest is accommodated continuously,
the Guest may occupy the guest room all day, except for the days of arrival and departure.
2. The Hotel may, notwithstanding the provisions prescribed in the preceding Paragraph, permit the Guest
to occupy the guest room beyond the time prescribed in the same Paragraph, in this case, extra charges
shall apply 20% of the room charge for one extra hour in the room and3. More than one hour will incur 70% of the room charge.
Article 10. (Observance of Hotel Regulations)
The Guest shall observe the Hotel Regulations established by the Hotel. Hotel Regulations are posted within
the premises of the Hotel.

Article 11. (Business Hours)
The business hours of the hotel main facilities are as follows, and those of other facilities, etc. shall be
notiﬁed in detail by brochures as provided, notices displayed in various places, the Service Directory inguest rooms and other means.
(1) Restaurant
Breakfast 7:00 〜 10:00 (Last Entry 9:00)
Dinner 18:00 〜 21:00 (Last Entry 20:00)(2) Large communal bath, Sauna 13:00 〜 24:00 5:00〜9:30(3) Private Spa
15:00 〜 9:00 the next morning(4) Bar Lounge [Crawford]
21:00 〜 24:00 (Last Entry. 23:00)(5) Boulangerie [Epuy]
9:00 〜 15:00 (The summer: A Wednesday ﬁxed closing day,the winter season: Tuesday Wednesday ﬁxed closing day)(6) Boutique [Ni se u]
7:00 〜 22:00(7) Smoking Area
Article 12. (Payment of Accommodation Charges)
1. The explanation of accommodation charges etc. that the Guest shall pay is listed in the attached Table 1.
2. Accommodation charges etc. as stated in the preceding Paragraph shall be paid at the Front Desk at thetime of the Guestʼs departure or upon request by the Hotel in Japanese currency. Other means acceptable
to the Hotel are travelerʼs checks, coupons, and credit cards.
3. Accommodation charges shall be paid even if the Guest voluntarily does not utilize the accommodation
facilities provided for him/her by the Hotel.
Article 13. (Liabilities of the Hotel)
1. The Hotel shall compensate the Guest for damage if the Hotel has caused such damage to the Guest in
the fulﬁllment or the nonfulﬁllment of the Accommodation Contract and/or related agreements. However,the same shall not apply in cases where such damage has been caused due to reasons for which the Hotelis not liable.
2. The Hotel is covered by Hotel Liability Insurance to deal with unexpected ﬁre and/or other disasters.
Article 14. (Handling when Unable to Provide Contracted Rooms)
1. The Hotel shall when unable to provide contracted rooms, arrange accommodation of the same standard
elsewhere for the Guest insofar as practicable with the consent of the Guest.
2. When arrangement of other accommodation cannot be made notwithstanding the provisions of thepreceding Paragraph, the Hotel shall pay the Guest a compensation fee equivalent to the cancellation
charges and the compensation fee shall be applied to reparations. However, wen the Hotel cannot provide
accommodation due to causes for which the Hotel is not liable, the Hotel will not compensate the Guest.
Article 15. (Handling of Deposited Articles)
1. The Hotel shall compensate the Guest for damages when loss, breakage, or other damage is caused togoods, cash or valuables deposited at the Front Desk by the Guest, except in the case when this has
occurred due to causes of force majeure. However, for cash and valuables, when the Hotel has requested
the Guest for an appraisal of the value and the Guest has failed to do so, the Hotel shall compensate the
Guest up to a maximum of 150,000 yen.
2. The Hotel shall compensate the Guest for damages when loss, breakage or other damage is caused throughintent or negligence on the part of the Hotel to the goods, cash or valuables brought onto the premises ofthe Hotel by the Guest but are not deposited at the Front Desk up to a maximum of 150,000 yen.
3. However, the following articles will not be compensated for as in the above Paragraph 1 and 2(1)Manuscripts, building plans, drawings, texts, and other articles of similar nature, and computer software;such as optical discs, CD-ROMs (for example, peripheral equipment processed directly into the computer
and terminal equipment, including ﬁles recorded in the recording media).
Article 16. (Custody of Baggage and/or Belongings of Guest)
1. When the baggage of the Guest is brought into the Hotel before his/her arrival, the Hotel shall be
liable to store it only in the case when such a request has been accepted from the hotel. The baggage
shall be handed over to the Guest at the Front Desk at the time of his/her check-in.
2. When the baggage or belongings of the Guest are found after checkout and ownership of the article is
conﬁrmed, the Hotel shall inform the owner of the article left and ask for further instructions. When nosuch instructions are given to the Hotel by the owner or when ownership is not conﬁrmed, the Hotelshall keep the article for 7 days including the day it is found, and after this period, the Hotel shall turnit over to the nearest police station.
3. The Hotelʼs liability in regard to the custody of the Guestʼs baggage and belongings in the case of thepreceding two paragraphs shall be assumed in accordance with the provisions of Paragraph 1 of thepreceding Article in the case of Paragraph 1, and the provisions of Paragraph 2 of the same Article 15
in the case of Paragraph 2.
Article 17. (Liability in Regard to Parking)
The Hotel shall not be liable for the custody of the vehicle of the Guest when the Guest utilizes the parking
lot within the premises of the Hotel, as it shall be regarded that the Hotel simply oﬀers the space forparking, whether the key of the vehicle has been deposited to the Hotel or not. However, the Hotel shallcompensate the Guest for damage caused through intent or negligence on the part of the Hotel in regards
to the management of the parking lot.
Article 18. (Liability of the Guest)(1)The guest shall compensate the Hotel for damage caused through intent or negligence on part of the Guest.
(2)In the case of having to provide a diﬀerent accommodation for the Guest, in order to smoothly facilitate
the services for the Guest of the Hotel based on the Hotel Accommodation Contract, service must be
oﬀered and carried out as soon as possible by the Hotel.
(3)Litigation arising from the Terms and Conditions for Accommodation contract will be resolved in the
courts in the jurisdiction of the Hotel and in accordance with Japanese law.
***Attached Table. No. 1 Calculation Method for Accommodation Charges(Ref, Paragraph 1 of Article2, Paragraph 2 of Article 3 and Paragraph 1 of Article 12)
CONTENTS
Accommodation
Charges

1. Basic Accommodation Charge(room charge including breakfast)
2. Service Charge(related to 1)

Extra Charges

3. Extra meals and drinks(excluding what is included in 1)
4. Service Charge(related to 3)

Taxes

a. Consumption tax

b. Hot springs tax(only for locations with Hot Springs)

Date when cancellation ofcontract is notiﬁed

No
Show

AccommodationDay

1 DaysPrior

2-7 DaysPrior

8-14 Days
Prior

1 to 10

100%

100%

50％

30％

10％

11 to 50

100%

100%

80％

50%

30%

10％

51 or more

100%

100%

100%

50%

30%

20%

Total Amountto be paid by
the Guest***Attached Table.No.2

Contracted
Number of
Guests15-30 Days
Prior

31-60 Days
Prior

10％

*REMARKS
1. The percentage signiﬁles the rate of cancellation charge to the Basic Accommodation Charges.
2. When the number of days contracted is shortende, a cancellation charge for its ﬁrst day shall be paid by the Guest,
regardless of the number of days shortened.
3. If part of a group (11 members or more) cancels, the cancellation charge displayed above will be charged for each guest whocancels.
Article 1 ̶ April 1, 2017, The Hotel Terms and Conditions of Accommodation are the same terms and conditions
model which are determined under The Ministry of Land, Infrastructure, and Transport.
Article 2 ̶ April 1, 2017, newly established Terms and Conditions of Accommodation for The Hotel.
Article 2 Section 3; same article Section 4, Article 15 Section 3, Article 18 Section 2, same article
Section 2; as well as, Article 2 Section 2, Article 3 Section 2, Article 5 Section 1-1, Article 6 Section 2,
Article 7 Section 1-1, Article 9 Section 1; same article Section 2, Article 11 Section 2, Article 15
Section 1;same article Section 2, Article 16 Section 3