BeckmanConnect
AR Support
Presented by Beckman Coulter Life Sciences© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

1Intellectual Property
This document contains confidential and proprietary information
owned by Beckman Coulter, Inc. Any disclosure, use, copying ordistribution of this information without the express written consent ofBeckman Coulter, Inc. is strictly prohibited.
2024-AMER-EN-105887-v1© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

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Introduction to BeckmanConnect AR Support

BeckmanConnect now offers
Augmented Reality Support. This
service is powered by Scope AR’sWorkLink application. It provides aninteractive, real-time, live video
session. AR Support allows bothusers to type, draw, and paste
icons on the screen to enhancecommunication.

WorkLink is now available across
many different devices, including
iPads, tablets, Android or Apple
phones, and Microsoft HoloLens
headsets.

Beckman Coulter Customer
Technical Support teams will identify
the calls that are suitable for AR
Support session with WorkLink andwill offer the options to thosecustomers.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein aretrademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

3Offering WorkLink To Customers
Beckman Coulter Customer Technical Support is ready for you.
Customers are still expected to contact Customer TechnicalSupport to report instrument and product concerns.
• Call the main support numbers at 800-369-0333.
• If your Beckman Coulter representative identifies your caseas eligible for an AR Support, you will be invited to aWorkLink session.
• The Beckman Coulter representative will offer to send aWorkLink text or create a secure one-time PIN to initiate aone-way video feed.
© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

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Setting up Your Team for Success
How to Prepare your Lab for WorkLink
Each lab is unique. Please discuss which devices and network(s) the staff arepermitted to use for the AR Support sessions. Below are a few considerations:• AR Support can be used with different devices that have a microphone and acamera, including business or personal:o Cellphones – iPhones and Androidso Tabletso Microsoft HoloLens• Let all associates know which is the best Wi-Fi network to use on their personal
device and how to connect to it.
• If provided a tablet, dedicate a permanent safe place for it, that all associates caneasily identify and plug the tablet in to charge when not in use.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

5

Setting up Your Personal Device
Its easy! Just download the WorkLink application.
• Open your play store or the App store and search for theWorkLink by Scope AR application to download on yourpersonal device.
• The Beckman Coulter representative can also send aWorkLink text to the personal device to quickly accessthe app in the app store.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

6

Initiating a WorkLink AR Session – There are Two Options
Text Option

Open and click
Open the text
message sent to yourpersonal device andclick the link toconnect.

PIN Option

TapSelectEnterOpen theWorkLinkapp.

Select the‘Have aPIN?’ option.

Enter yourPIN in thefield, presssubmit.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

7

Initiating an AR Support Video Session – Using Text Option
After receiving the text,
1. Click on the link
sent to your phone

123

2. Allow theapplication tolaunch
3. Accept the End
User License
Agreement© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

8

Initiating an AR Support Video Session – Using PIN Option
After receiving the PIN,
1. Click on the Enter PIN
section of the application
2. Type or paste the PIN
provided by Beckman
Coulter representative intothe Enter PIN box

1

Note: PIN is not case sensitive

3. Click Submit

23© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein aretrademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

9WorkLink App Tools
Once the session has been established, there are several tools that will be used to help with troubleshooting.

Network Status

Tracking Status Button

Low Bandwidth Mode

Indicates the WiFi signal strength

Shows your device’s current ability tokeep the annotations locked in place.

If the signal quality does not provide
a clear picture, the session may beplaced into Low Bandwidth Mode.
The live stream will stop, but thecamera view can be shared using
buttons below:

Green: The image should

Good: Your device is

be clear, and the annotations
should stay in place.

ready to add annotations.

Yellow: The image may be

OK: Move your device

a bit pixelated, and theannotations may shift.

around slowly to improve
results.

Red: The image will likely bevery pixelated, and placing
annotations may not be
possible.

Reset: Tap this to reset
Reset

tracking in new areas orwhen using older devices.

Get: Your support rep. willclick this button to refresh thecamera view.

Send: You can refresh thecamera view of your support
rep. by tapping send.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein aretrademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

10Annotation Tools
Tool Menu:
The tool selection area, indicated by
the red arrow, allows you to choose
from the five main annotation tools:• Tapping the tool, reveals the fullannotation menu
• Some annotations can becustomized to adjust the color orsize to add emphasizeNote:• By default, the annotations of theBeckman Coulter Life Sciences
representative will be in green,and yours will appear in blue.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

11Annotation Tools – Adding, Customizing, and Selecting
Annotation Tool Options
The Draw tool lets either user draw
in any size or color.
Drawing tool settings can be
adjusted:• Line thickness• Line color

The Text tool adds a textbox
wherever the user indicates.
••••

Minimized by tapping on the “-”symbolDeleted by selecting it
Edited by double tapping on the box
Moved around by tapping and dragThe Highlight tool adds a highlightarea wherever the user indicates. Can
be moved, scaled, and deleted with
the Selection tool.
Settings icon adjusts the size ofthe highlight sphere.

The Arrow tool places a 3D, downward
arrow wherever the user indicates.
The arrow can be moved, scaled, anddeleted with the Selection tool.
Settings icon adjusts the size ofthe arrow.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein aretrademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

Selection Tool
The Selection
tool allows you
to touch thescreen
anywhere todraw theattention of theusers. You canalso use theSelection tool
to move, scale,or deleteannotations.

12Annotation Tools – Erasing Annotations
Removing Annotations:

During the support session, as
annotations are no longer needed,
they can be removed. The threeremoval options will appear in thetop left portion of the screen,
indicated by the red arrow.

Removal Tool Options
The Eraser tool allows you toerase annotations that have beenplaced using the Drawing tool.

The Clear All tool allows you toremoves all annotations on thescreen. Note: You do not have toselect them individually.

The Delete tool removes selected
annotation. Note, this options will
only appear when an annotation
has been selected.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein aretrademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

13Precision Tool – Freeze and Zoom Modes
Precision Mode:• Precision Mode allows you to temporarily “pauseor freeze” your view to a high quality still image• Your Beckman Coulter representative may use
this mode to add annotation and to zoom andpan the camera view of the selected image

Precision Mode
When the Precision Mode icon the mode becomes
active, and the icon will display in gold. Tapping on theicon again, will return you to the live view. Note: ThePrecision Mode icon is white, when not in use.

While in Precision Mode, the Selection Tool will allow
your Beckman Coulter representative to zoom in andout to better view the issue and provide support.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

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How BeckmanConnect AR Support Benefits Your Lab
Enable the Age of Technology
Stand out from other labs with latest
technology from BeckmanConnect,
the AR Support tool.

Anywhere. Anytime.

Save time troubleshooting andincrease productivity by getting
expert guidance at any moment
on a smartphone or tablet.

Better Vision for Better Connection

Accelerate the troubleshooting and service
experience by removing extended
dialogues and accurately visualizing theroot of the problem together.

Technology You Can TrustIntegrated Beckman Coulter Life Sciencesand WorkLink data encryption securities
are unlike any other apps on the market.
Allowing complete privacy while using theBeckmanConnect AR Support tool.

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

15

© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks
mentioned herein are trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All othertrademarks are the property of their respective owners.
2024-AMER-EN-105887-v1© 2024 Beckman Coulter, Inc. All rights reserved. Beckman Coulter, the stylized logo, and the Beckman Coulter product and service marks mentioned herein are
trademarks or registered trademarks of Beckman Coulter, Inc. in the United States and other countries. All other trademarks are the property of their respective owners.

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