Cover.fm Page 1 Wednesday, March 30, 2016 12:12 PM

TESLA PARTS, BODY & PAINT REPAIR
LIMITED WARRANTYEFFECTIVE DATE: JULY 2, 2020

Contents

General Terms and Conditions............................................................................ 2
Coverage Period - Parts.................................................................................................................................................... 2
Coverage Period - Roadster Used Parts..................................................................................................................... 2
Labor Coverage.................................................................................................................................................................... 2
Body and Paint Repair....................................................................................................................................................... 3
Parts Included with Initial Vehicle Purchase..............................................................................................................3
Repaired or Replaced Parts............................................................................................................................................. 3
Customer Obligation.......................................................................................................................................................... 3
Transferability........................................................................................................................................................................3
Warranty Limitations.......................................................................................................................................................... 3
Exclusions............................................................................................................................................................................... 4
Your Rights Under Local Laws....................................................................................................................................... 4

Limitations and Disclaimers................................................................................. 5
Dispute Resolution.................................................................................................. 7

General Terms and Conditions
This Tesla Parts, Body & Paint Repair Limited Warranty applies to the following:••

Tesla branded and manufactured parts purchased directly from Tesla over-the-counter, online
or purchased and installed by Tesla Service or Tesla Body Shops ("Parts"); and,Tesla-branded and manufactured Roadster parts that have been previously used in another
Tesla vehicle sold for use as a used part directly by Tesla Service (“Used Parts”).

Subject to the exclusions and limitations described below, this Tesla Parts, Body & Paint Repair
Limited Warranty covers the repair or replacement necessary to remedy any “failures” that are
determined by Tesla to have occurred under normal use of Tesla-manufactured Parts and Used
Parts that are approved or branded by Tesla and purchased directly from Tesla. At Tesla’s
discretion, covered Parts may be repaired or replaced by a new or remanufactured Part, and any
Part replaced under this Limited Warranty becomes the property of Tesla (subject to thecustomer’s inspection, upon request made prior to the repair). Used Parts may be repaired,replaced with a Used Part, or the purchase price may be refunded. Any Parts repaired or replaced
under the Tesla New Vehicle Limited Warranty, Tesla Used Vehicle Limited Warranty, or an active
Tesla Service Plan are covered for the duration of that applicable warranty or plan, and does notextend beyond that duration.
“Failure” means the complete failure or inability of a covered Part or Used Part to perform thefunction(s) for which it was designed due to defects in material or workmanship of the Part orUsed Part manufactured or supplied by Tesla that occur under normal use and is subject to the
Warranty Limitations listed below. Failure does not include the gradual loss in operating
performance due to normal wear and tear or a cosmetic difference or change in a Part or UsedPart.

Coverage Period - Parts
This Tesla Parts, Body & Paint Repair Limited Warranty begins on the Part(s)’ purchase date andprovides coverage for the period of 12 months or 12,500 miles (20,000 km), whichever comes
first, with the exception that specific categories of parts have unique warranty coverage periods
as outlined in the table below:
Sheet Metal

Limited Lifetime

Drive Unit*

4 years or 50,000 miles (80,000 km),whichever comes first

Vehicle High Voltage Battery*

4 years or 50,000 miles (80,000 km),whichever comes first

Wall Connector

4 years

Touchscreen and Media Control Unit

2 years or 25,000 miles (40,000 km),whichever comes first*Excludes the Tesla Roadster which has a warranty of 2 years or 25,000 miles (40,000 km),whichever comes first.

Coverage Period - Roadster Used Parts
This Tesla Parts, Body & Paint Repair Limited Warranty begins on the Used Part(s) purchase dateand provides coverage for the period of 6 months or 6,000 miles (10,000 km), whichever comes
first.

Labor Coverage
If the Part or Used Part was installed by Tesla, this Tesla Parts, Body & Paint Repair Limited
Warranty also covers any labor charges to repair or replace the covered Part.

2

General Terms and Conditions
Tesla will not cover any labor charges or costs associated with work performed by any nonapproved third-party vendor, including power wall installers and certified technicians.

Body and Paint Repair
This Tesla Parts, Body & Paint Repair Limited Warranty applies to repairs that are not provided
under goodwill or not otherwise performed by Tesla free of charge, and provides a limited lifetime
coverage on body and paint repairs performed by Tesla. The limited lifetime body repair warranty
includes repairs for cracking, flaking, pitting, and deterioration of body parts but excludes damage
caused by rust. The limited lifetime paint repair warranty includes repairs for peeling and crackingof paint or topcoat, and loss of gloss caused by hazing.

Parts Included with Initial Vehicle Purchase
Select Parts, such as a Tesla mobile connecter and adapters that were included as standard
equipment with the purchase of a new or used Tesla vehicle are covered under the applicable New
Vehicle Limited Warranty or Used Vehicle Limited Warranty.

Repaired or Replaced Parts
Any Parts or Used Parts repaired or replaced under this Tesla Parts, Body & Paint Repair Limited
Warranty continue to be covered by the applicable original warranty period of the repaired or
replaced Part or Used Part (mentioned above in "Coverage Period") or for a period of 90 days,
whichever is longer.

Customer Obligation
To obtain benefits under this Tesla Parts, Body & Paint Repair Limited Warranty, the Tesla ownermust provide proof of purchase of the Part or Used Part, or body or paint repair before requesting
service.

Transferability
With the exception of body and paint repairs, this Tesla Parts, Body & Paint Repair Limited
Warranty can be transferred to subsequent owner(s) as long as they comply with coverage terms,
including proof of purchase showing that the covered Part or Used Part was purchased directlyfrom Tesla. Coverage for body and paint repairs does not transfer to subsequent owner(s).

Warranty Limitations
This Tesla Parts, Body & Paint Limited Warranty does not cover any damage or malfunction
directly or indirectly caused by, due to, or resulting from, normal wear or deterioration, abuse,misuse, modifications, other defective parts, negligence, accident, collision, impact, or lack of or
improper use, installation, maintenance, storage or transport, including, but not limited to, any of
the following:
•
•

•

•

Failure to follow the instructions, maintenance and warnings published in the documentation
supplied;
External factors, including but not limited to, physical impact force, faulty or damaged
electrical wiring, junction boxes, circuit breakers, receptacles or power outlets, theenvironment or an act of God, including, but not limited to, fire, earthquake, water, lightningand other environmental conditions;
Any corrosion or paint defects including, but not limited to, corrosion from defects in nonTesla manufactured or supplied materials or workmanship causing perforation (holes) in body
panels or the chassis from the inside out;
Surface or cosmetic corrosion causing perforation in body panels or the chassis from theoutside in, such as stone chips or scratches;

General Terms and Conditions

3

General Terms and Conditions
•

•

•
•
•
•
•

Corrosion and paint defects caused by, due to, or resulting from accidents, paint matching,abuse, neglect, improper maintenance or operation of the vehicle, installation of an accessory,
exposure to chemical substances, or damages resulting from an act of God or nature, fire, or
improper storage;
Failure to contact Tesla upon discovery of a defect covered by this Tesla Parts, Body & Paint
Repair Limited Warranty; any repair, alteration or modification to covered Parts, or the
installation or use of any Parts or accessories, made by a person or facility not authorized orcertified to do so;
Lack of or improper repair or maintenance, including use of non-genuine Tesla accessories orParts;
Coverage under any other warranty or insurance;
Failure due to damage from off-road or marine use;
Parts installed in vehicles for racing, competition or commercial use; and,Charging equipment used for commercial purposes.

Exclusions
This Tesla Parts, Body & Paint Limited Warranty does not cover:••Parts not purchased directly from Tesla; and,Non-Tesla Parts including tires.

Although Tesla does not require you to perform all maintenance, service or repairs at a Tesla
Service Center or Tesla authorized repair facility, this Tesla Parts, Body and Paint Limited Warranty
may be voided, or coverage may be excluded, due to lack of or improper maintenance,
installation, service or repairs. Tesla Service Centers and Tesla authorized repair facilities havespecial training, expertise, tools and supplies with respect to Tesla Parts, Body and Paint repairs,
and, in certain cases, may employ the only persons, or be the only facilities authorized or certified
to work on Tesla Parts, Body and Paint. Tesla strongly recommends that you have all maintenance,service and repairs done at a Tesla Service Center or Tesla authorized repair facility in order toavoid voiding, or having coverage excluded under, this Tesla Parts, Body and Paint Limited
Warranty.

Your Rights Under Local Laws
This Tesla Parts, Body & Paint Repair Limited Warranty gives you specific contractual rights. Theserights do not substitute or affect any mandatory statutory rights under your local laws. This could
mean that you may have additional rights arising from your local laws including, but not limited to,any mandatory statutory warranty rights.

4

Limitations and Disclaimers
THIS TESLA PARTS, BODY & PAINT REPAIR LIMITED WARRANTY IS THE ONLY EXPRESSWARRANTY MADE IN CONNECTION WITH YOUR TESLA PARTS, USED PARTS, AND BODY
AND/OR PAINT REPAIRS. All other implied or express warranties or conditions are disclaimed to
the fullest extent allowed by the law in your Warranty Region, including but not limited to, implied
warranties and conditions of merchantability, fitness for a particular purpose, durability, or thosearising out of a course of dealing or usage of trade. Some Warranty Regions do not allow
limitations on implied warranties or conditions and/or how long and implied warranty or condition
lasts, so the above my not apply to you. To the fullest extent allowable by your local law, a refund
for the Part (Australia only), the performance of necessary repairs and/or replacement of new,reconditioned, or remanufactured Parts by Tesla for the covered defect is the exclusive remedy
under this Tesla Parts, Body & Paint Repair Limited Warranty or any implied warranties. In the caseof Used Parts, the Used Part will be inspected to determine the reason for failure, and if covered,
the customer shall be provided with a replacement Used Part or a refund of the purchase price atthe discretion of Tesla. To the maximum extent permissible under your local law, liability is limited
to the reasonable price for repair or replacement of the applicable Tesla Part, not to exceed the
manufacturer's suggested retail price and associated charges for labor, installation, removal, or
towing (if applicable and not subject to exclusion). Replacement may be made with Parts of likekind and quality, including non-original manufacturer's Parts, or reconditioned or remanufactured
Parts, as necessary and/or appropriate. Subject to local laws and regulations, the decision ofwhether to repair or replace a Part or to use a new, reconditioned or remanufactured Part will bemade by Tesla, in its sole discretion.
Tesla shall not be liable for any defects under this Tesla Parts, Body & Paint Repair Limited
Warranty that exceed the fair market value of the applicable Tesla part at the time immediately
preceding the discovery of the defect. In addition, the sum of all benefits payable under this Tesla
Parts, Body & Paint Repair Limited Warranty shall not exceed the price you paid for the applicable
Tesla Part.
Tesla does not authorize any person or entity to create for it any other obligations or liability inconnection with this Tesla Parts, Body & Paint Repair Limited Warranty.
Subject to local laws and regulations, and to the maximum extent permissible under local law,
Tesla hereby disclaims any and all indirect, incidental, special and consequential damages arisingout of, or relating to, the Tesla Part, Body & Paint Repair, including, but not limited to,transportation to and from a Tesla Authorized Service Center, loss of the Tesla Part or Used Part,
including any connector or adapter, loss of vehicle value, loss of time, loss of income, loss of use,loss of personal or commercial property, inconvenience or aggravation, emotional distress or
harm, commercial loss (including but not limited to lost profits or earnings), towing charges, bus
fares, vehicle rental, service call charges, gasoline expenses, lodging expenses, damage to tow
vehicle, and incidental charges such as telephone calls, facsimile transmissions, and mailingexpenses.
Subject to local laws and regulations, and to the maximum extent permissible under local law, theabove limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warranty or condition, misrepresentation (whether
negligent or otherwise), or otherwise at law or in equity, even if Tesla is advised of the possibilityof such damages or such damages are reasonably foreseeable.
To obtain warranty service, you must notify Tesla within the applicable warranty period, anddeliver the vehicle, at your expense (except where Tesla is obligated to undertake towing), during
regular business hours to a Tesla Service Center in your warranty region. The location of thenearest Tesla Service Center may be obtained by visiting Tesla's website for your region. The
location of Tesla Service Centers is subject to change at any time. The updated list of service
centers is and will remain published on Tesla's website for your region
Some jurisdictions and/or local governments may require that tax be collected on warranty
repairs. Where applicable law allows, you are responsible for payment of these taxes.
Nothing in this Tesla Parts, Body & Paint Repair Limited Warranty shall exclude, or in any way limit,
Tesla’s liability for death or personal injury solely and directly caused by Tesla’s negligence, or thatof its employees, fraud or fraudulent misrepresentation, or any other liability to the extent theLimitations and Disclaimers

5Limitations and Disclaimers
same is proven in a court of competent jurisdiction in a final non-appealable judgment and may
not be excluded or limited as a matter of local law.
Refunds (China only)
In the case of a refund, Tesla requires documentation that proves your legitimate ownership of theapplicable Tesla Part, connector or adapter, including, without limitation, the original invoice forthe applicable Tesla Part, connector or adapter. Tesla has the sole discretion to waive somerequirements based on the merits of any individual case. If Tesla waives any tax-related document,
Tesla reserves the right to deduct taxes from the refund.

6

Dispute Resolution
To the fullest extent allowed by the law of your jurisdiction, Tesla requires that you first provide
written notification of any dispute related to this Tesla Parts, Body & Paint Repair Limited
Warranty within a reasonable time, and within the applicable coverage period specified in thisTesla Parts, Body & Paint Repair Limited Warranty, and allow Tesla an opportunity to make anyneeded repairs before pursuing the dispute further. Please send written notification seeking
dispute resolution to the address for your region as shown below:
Warranty Region

Contact Information

USA and Canada

USA:
Tesla, Inc.
Attention: New Vehicle Limited Warranty
P.O. Box 15430
Fremont, CA 94539
Phone: 1 877 79 TESLA (1 877 798 3752)
Canada:Tesla Motors Canada ULC
1325 Lawrence Ave East
Toronto, ON Canada M3A 1C6
Phone: 1 877 79 TESLA (1 877 798 3752)

EuropeTesla Motors Netherlands B.V.
Burgemeester Stramanweg 122, 1101 EN
Amsterdam, Netherlands
Phone: 020 365 00 08

NorwayTesla Motors Netherlands B.V.
Burgemeester Stramanweg 122, 1101 EN
Amsterdam, Netherlands
Phone: 020 365 00 08

Australia

Tesla Motors Australia, Pty Ltd.
10 Herbert Street
St. Leonards NSW 2065, Australia
Phone: 61 2 8015 2834

China

Tesla Motors (Beijing) Co., Ltd.
8F, Tower 3 China Central Place
No.77 Jianguo Road
Chaoyang District, Beijing
Phone: 86 400 910 0707

Hong Kong

Tesla Motors HK Limited
Kong Nam Industrial Building
603-609 Castle Peak Road
Tsuen Wan, New Territories, Hong Kong
Phone: 852 3974 0288

Japan

Tesla Motors Japan
8-5-41, Akasaka, Minato-ku
Tokyo, Japan
Phone: 0120 975 214

Dispute Resolution

7

Dispute Resolution
JordanTesla Jordan Car Trading, LLC
61 Al-Ummal Street
11118 Bayader Wadi Seer
Amman, Jordan
Phone: 962 06 580 3130

Korea

Tesla Korea Limited
Attention: Vehicle Service
Yangcheon-ro 66-gilGangseo-gu, Seoul, South Korea
Phone: 080 822 0309

Macau

Tesla Energia Macau Limitada
Lower Ground Floor, the Venetian Macao
Estrada da Baia de Nossa Senhora da
Esperanca, Macau
Phone: 853 2857 8038

MexicoTesla Automobiles Sales and Service Mexico S de RL de CV
Av. Paseo De La Reforma 404 Piso 13
Col. Juarez, Cuauhtemoc Distrito Federal 06600
Phone: 01 800 228 8145

New ZealandTesla New Zealand ULC
501 Karangahape Road
Auckland, North Island
New ZealandPhone: 4 831 8723

TaiwanTesla Motors Taiwan, Ltd.
No. 6, Lane 11, Section 6 Minquan East Road
Nehu District
Taipei City 114, Taiwan
Phone: 0809 007518

United Arab Emirates

Tesla Motors Netherlands B.V. (Dubai Branch)
146 Sheikh Zayed RoadAl Wasi, P.O. Box 73076
Dubai, United Arab Emirates
Phone: 971 (0) 4 521 7777

Please include the following information:
•
•
•
•
•
•

Vehicle Identification Number (VIN) of your Tesla vehicle;
Tesla part (including connector or adapter) invoice date;Your name and contact information;
Name and location of the Tesla Store and/or Tesla Service Center nearest to you or preferredby you;Description of the issue, concern, or dispute; and,History of the attempts you have made with Tesla to resolve the concern, or of any repairs orservices that were not performed by Tesla.

In mainland China, if a dispute is not settled through consultation, it shall be submitted to thePeople's Court of the domicile of Tesla Automobile Sales Service (Beijing) Co., Ltd. (Daxing

8

Dispute Resolution
District, Beijing). In Japan, in case an amicable settlement is not reached, all disputes shall be
submitted to the Tokyo District Court. In South Korea, in case an amicable settlement is notreached, Tesla and you shall submit any such dispute, difference, or controversy to the jurisdictionof the Seoul Central District Court.

Dispute Resolution9Model S Quick Guide - NA Rev C.book Page 2 Wednesday, December 18, 2013 12:40 PM