ENC Support
Operating Instructions

TABLE OF CONTENTS
1.

System Functions .............................................................................................................1

2.

Logging In.........................................................................................................................23.

Downloading Update Files ...............................................................................................4
3.1.

Downloading licensed cell updates...........................................................................6

3.2.

Downloading updates for all cells ........................................................................... 11

4.

Update Information ........................................................................................................ 13

5.

List of Licensed Cells .................................................................................................... 14

6.

7.

5.1.

Confirming/printing a list of licensed cells .............................................................. 14

5.2.

Confirming set cells ................................................................................................ 16

License Renewal ........................................................................................................... 17
6.1.

Purchasing new licenses ....................................................................................... 18

6.2.

Updating licenses ................................................................................................... 19

6.3.

Licensing additional cells ....................................................................................... 20

My Page ........................................................................................................................ 21
7.1.

Confirming/printing user information ...................................................................... 21

7.2.

Downloading cell permits ....................................................................................... 22

7.3.

Changing user information ..................................................................................... 24

7.3.1.

Changing the user/company name ................................................................ 25

7.3.2.

Changing the address .................................................................................... 26

7.3.3.

Changing update notification email settings ................................................... 27

7.3.4.

Changing expiration notification email settings .............................................. 28

8.

Password Change ......................................................................................................... 29

9.

Logging Out ................................................................................................................... 30

ENC Support Operating Instructions

1. System Functions
ENC Support provides the following functions.



Update download
Cell update information can be downloaded.

Update information confirmation
The latest update date can be confirmed.



Licensed cell confirmation
Information regarding licensed cells can be confirmed and printed.

Application form download
Files necessary for additional cell purchases, ongoing contracts, and new
license applications can be downloaded.

User information confirmation and editing
User registration information can be confirmed, changed, and printed.



Password change
The password used to log in can be changed.

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ENC Support Operating Instructions

2. Logging In
To use ENC Support, you must first log in with a registered license.

1.

Access the ENC Support URL (https://www.enc.jha.jp/enc-support) using a web
browser.

2.

Enter the Login ID and Password and click the “Login” button.
The default password is the email address used when registering the license.
If you have forgotten your password, please contact the Japan Hydrographic
Association or a distributor for which you have a license agreement.
If the service has been stopped, a message such as the one below will be displayed,
and login will not be possible.

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ENC Support Operating Instructions

If you are already logged in, the following will be displayed instead of the entry fields.

Click the “Menu” button to switch to the “Download Update File” screen.
If you are logged in with a different license, after clicking the “Menu” button use the“Logout” button at the top of the screen to log out, and log back in again with a different
license.
When logged in, a header will be displayed at the top of each screen.

①
③

④

⑥

⑤

① Click this to download the entire ENC Support manual.
② Click this to stop using “ENC Support”.
③ Click this to download updates.
④ Click this to view update information.
⑤ Click this to view information regarding licensed cells.
⑥ Click this to download application forms.
⑦ Click this to view or change user information.
⑧ Click this to change the password.

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⑦

⑧

ENC Support Operating Instructions

3. Downloading Update Files
Updates for licensed cells and updates for all cells can be downloaded.
There are two ways to download data: “Update Data for Specified Period” and “Download
Whole Data in CD Image”.
“Update Data for Specified Period” is used to download only updates for licensed cells fora specified period.
These download files are small, so this method is recommended for users that regularly
use updates.
“Download Whole Data in CD Image” is used to download 12 months of updates for allcells.
These download files are large, so this method is recommended for users that have notapplied updates for some time.

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①

②
④

③
⑤
⑥

① Click here to download instructions (by PDF) regarding how to download update data
for a specified period.
② You can create an update file for a specified period of time here.
③ Download information for the created update file is displayed here.
④ Click this to download the update file. If no update files have been created, this button
will not be selectable.
⑤ Click this to download instructions (by PDF) regarding how to download all data.
⑥ Click here to download update CD image files.

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3.1. Downloading licensed cell updates
Licensed cells for a specified period can be downloaded.
Create the file to be downloaded by following the procedure below.
1. Select the start day of the date range of updates to be downloaded.
2. Create the update file
3. Download the created update file1.

Select the start day of the date range of updates to be downloaded.
The start date can be specified by selecting it from the calendar or from thepull-down menu. Any date from the 1st of this month of 12 months previous totoday can be selected.
To select a date using the calendar:
1.

Click the calendar icon.

2.

Click the desired date on the calendar that is displayed.

②

①

③

①

Click this to move to the previous month.

②

Click this to move to the next month.

③

Green dates on calendar are the issue dates of updates.
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ENC Support Operating Instructions

3.

The calendar will disappear and the selected date will be displayed in thepull-down menus.

To select a date using the pull-down menus:

Select the date from the pull-down menus, which are arranged in the following
order: Year, Month, Day.
2.

Create the update file
Create an update file for the licensed cells from the selected date to the current date.
1.

Click the “Creating Update File” button.

2.

A confirmation message will be displayed. Click the “OK”.

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ENC Support Operating Instructions

3.

The update file creation status can be confirmed on the pop-up which isshown while the file is being created.
No other operations can be performed while the file is being created.

If there were no updates during the specified period the following message
will be displayed. When this occurs, no update file will be created.

4.

3.

When the update file is created, file information will be displayed.

Download the created update file

Click the “Download” button and save the file.
It will not be possible to click the “Download” button if no update file has beencreated, the creation process is still in progress, or there were no updates
during the specified period.

 Download fileThe file will be an archive file using zip formatted compression.
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ENC Support Operating Instructions



The file will contain update information issued for licensed cells during the specified
period.

 How to use the downloaded fileHave a writable CD ready.



Decompress the downloaded file.



Write the entire contents of the decompressed file to a CD with the volume name
“V01X01”.

※ The CD-writing software will vary depending on what OS is used.
※ Some ECDIS and ENC display software may be able to import update files fromUSB memory sticks. If this is the case, decompress the downloaded file and savethe entire contents of the decompressed file to a USB memory stick.
※ For details, see the instruction manuals of the respective ECDIS or ENC display
software.

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ENC Support Operating Instructions※ The update download function will not be usable in the following cases.
①

The logged in license has expired
If the license is expired, the following will be displayed.
If you wish to continue using the cells, please renew your license.

②

The update download function has been stopped
If the update download function is not usable, the following will be displayed.
Please wait and try again later.

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ENC Support Operating Instructions

3.2. Downloading updates for all cells
Updates for all cells can be downloaded.

1.

In the download whole data in CD image section click the name of the CD you wish to
download.

2.

Save the downloaded CD image file.
※ A CD image file is a file consisting of an image of a CD-ROM of all updates issued
over the past 12 months for all cells.

 How to use the CD image fileRight-click the CD image file and click “Burn disc image” on the pop-up menu towrite the CD image to a CD-R/RW.

The written CD-R/RW will be identical to the update CDs issued by the Japan
Hydrographic Association.

※ For Windows 7 and older operating systems, use CD burning software to write the
CD image to a CD-R/RW.

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ENC Support Operating Instructions※ The update download function will not be usable in the following cases.
①

The logged in license has expired
If the license is expired, the following will be displayed.
If you wish to continue using the cells, please renew your license.

②

The update download function has been stopped
If the update download function is not usable, the following will be displayed.
Please wait and try again later.

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ENC Support Operating Instructions

4. Update Information
The latest update date can be confirmed.

The same update information displayed on the login screen will be displayed.

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ENC Support Operating Instructions

5. List of Licensed Cells
Information regarding licensed cells can be confirmed and printed.

5.1. Confirming/printing a list of licensed cells
1.

To print a list of licensed cells, click the “Print Preview” button. The “Print licensed celllist” screen will be displayed.

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ENC Support Operating Instructions

2.

Click the “Print” button on the “Print licensed cell list” screen.

3.

Click the “Print” button on the print dialog.
If the print dialog is not displayed, print using the “Print” or “Print preview” function
on the browser menu.

4.

Click the “Close” to close the list.

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ENC Support Operating Instructions

5.2. Confirming set cells
When licensed cells contain set cells, a breakdown of the set cells can be displayed.
1.

When there are set cells, the cell names will be links.

2.

Click the cell name link to display a breakdown of the set cell.

①
②
③

3.

①

The cell title is displayed here.

②

The representative cell displayed in licensed cell lists, etc., is displayed here.

③

The contents of the set cell are displayed here.

Click the “X” at top right or “OK” to close the window.
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ENC Support Operating Instructions

6. License Renewal
Files necessary for additional cell purchases, ongoing contracts, and new license
applications can be downloaded.

①②① Distributor information for user licenses is displayed here.
② You can download files necessary for renewing licenses here.

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ENC Support Operating Instructions

6.1. Purchasing new licenses
1.

Click the “Application form for use of ENC”, download the “Electronic Navigational
Chart (ENC) Application form [new]” file, and fill out all necessary information.

2.

Click the “Sheet for cell select”, download the “ENC Cell Selection Sheet” file, andplace an “x” or “X” for each cell to be licensed.

3.

Submit by email or fax.
[For email] To send an email to the email address indicated in the distributor
information. Attach the “Application form for use of ENC” and the “Sheet for cellselect”.
[For fax] To print the “Application form for use of ENC” and the “Sheet for cell select”
and fax it to the distributor.

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ENC Support Operating Instructions

6.2. Updating licenses
1.

Click the “Application form for renewal use of ENC”, download the “Electronic
Navigational Chart (ENC) Application form [renewal]” file, and fill out all necessary
information.

2.

If you wish to change a licensed cell, click the “Sheet for cell select” and download
the “ENC Cell Selection Sheet”. On the “Sheet for cell select” there will be an “X” foreach licensed cell. Place an “x” or “X” for each cell to be licensed. Delete the “X” fromeach cell whose license you wish to cancel.

3.

Submit by email or fax.
[For email] To send an email to the email address indicated in the distributor
information. Attach the “Application form for renewal use of ENC” (and, if changing
licensed cells, the “Sheet for cell select”).
[For fax] To print the “Application form for renewal use of ENC” (and, if changing
licensed cells, the “Sheet for cell select”) and fax it to the distributor.

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ENC Support Operating Instructions

6.3. Licensing additional cells
1.

Click the “Application form for additional ENC Cells” and download the “Electronic
Navigational Chart (ENC) Application form [additional]” file.

2.

Click the “Sheet for cell select” and download the “ENC Cell Selection Sheet”. On the“Sheet for cell select” there will be an “X” for each licensed cell. Place an “x” or “X” foreach additional cell to be licensed.

3.

Submit by email or fax.
[For email] To send an email to the email address indicated in the distributor
information. Attach the “Application form for additional ENC Cells” and the “Sheet forcell select”.
[For fax] To print the “Application form for additional ENC Cells” and the “Sheet forcell select” and fax it to the distributor.

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ENC Support Operating Instructions

7. My Page
Information regarding the logged in user can be confirmed, printed, and changed.

7.1. Confirming/printing user information

②

③
④

①

④
① The user information for the logged in license is displayed here.
② To print the user information, click the “Print” button.
③ To download the cell permit, click the “Download Cell Permit” button.
④ To change user information, click the “Change” button.
→ 7.3 Changing user information- 21 -

ENC Support Operating Instructions

7.2. Downloading cell permits
1.

Click the “Download Cell Permit” button and download the file.

The “Download Cell Permit” button will not be clickable if the license has
expired.

2.

When only the Main System has been registered, the cell permit file (PERMIT.TXT)
will be downloaded.
When one or more Backup Systems are registered, a zip-formatted archive file will be
downloaded.
When the file is decompressed, there will be folders with the same names as the user
permits of the Main System and the Backup Systems, with a corresponding cell
permit file in each. These cell permit files can be used with the same ENC display
software for the user permits that match the folder names.

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ENC Support Operating Instructions

Ex.) When a Main System and two Backup Systems are registered:ZIP file
Unzip
Folder with the same name as the Main System user permit
PERMIT.TXT (Main System Cell Permit file)
Folder with the same name as the Backup System1 user permit
PERMIT.TXT (Backup System1 Cell Permit file)
Folder with the same name as the Backup System2 user permit
PERMIT.TXT (Backup System2 Cell Permit file) How to use the cell permit files

Write the cell permit file to a writable CD or USB memory stick.

※ Writing the file to a CD will require CD writing software. The CD-writing software
will vary depending on what OS is used.
※ For details regarding how to apply cell permit files, see the instruction manuals of
the respective ENC display software.

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ENC Support Operating Instructions

7.3. Changing user information

②

③

①

②

③

① These are the user information entry fields. The registration information for the user isdisplayed.
② Click this to change the user information to the entered contents.
③ Click this to discard the entered contents and leave the user information unchanged.

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ENC Support Operating Instructions

7.3.1. Changing the user/company nameTo change the user/company name, change the information in the corresponding entry
field.
※ The displayed content will vary depending on whether the license is registered as“Individual” or “Corporate”.
[For individual licenses][For corporate licenses]- 25 -

ENC Support Operating Instructions

7.3.2. Changing the address
To change the address, change the information in the address field.
The contents of the entry field will change depending on whether the country is set to“Japan” or “Overseas”.
[For Japan]①①

Entering the postal code and clicking the “Search address from postal code”
button will cause the corresponding address to be automatically filled in down to
the “Town Name” level.

[For Overseas]①①

A multiple lines address field can be entered.

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ENC Support Operating Instructions

7.3.3. Changing update notification email settings
If you wish to receive licensed cell update notification emails, check the box next to“Apply”.
When checked, the following email delivery settings can be configured.

①
②
③

①

Use this to set the language of the notification email.

②

Check this if you wish the email to be sent to the email address registered in theuser information.

③

Up to three notification email addresses can be registered.

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ENC Support Operating Instructions

7.3.4. Changing expiration notification email settings
If you wish to receive notification emails when license expiry dates are approaching,check the box next to “Apply”.
Notification emails will be sent 60 days, 30 days, and 1 week before license expiration.
When checked, the following email delivery settings can be configured.

①
②
③

①

Use this to set the language of the notification email.

②

Check this if you wish the email to be sent to the email address registered in theuser information.

③

Up to three notification email addresses can be registered.

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ENC Support Operating Instructions

8. Password Change
The password used to log in can be changed.

①②③Fill in all fields and click the “Change” button.
①

Enter the current password.
The default password is the email address used when registering thelicense.

②

Enter the desired new password.
The password must consist of single-byte characters, including symbols,
and must be between 8 and 60 characters long.

③Only symbols which can be used in email addresses can be used.

Enter the new password again to confirm.

If you have forgotten your password, please contact the Japan Hydrographic
Association or a distributor for which you have a license agreement.

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ENC Support Operating Instructions

9. Logging Out
You can log out of the ENC Support system.

①① Click the “Logout” button at the top of the screen.
You will be logged out of the ENC Support system and returned to the “Login” screen.

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