Terms & Conditions for Accommodation<Scope of Application for these Terms & Conditions>
Article 1.
1. The Accommodation Contract and related contracts to be concluded between our Hoteland the Guest shall be according to these Terms and Conditions. Any matter not stipulated
in these Terms and Conditions shall be according to laws and regulations (laws andregulations, or those based on laws and regulations. The same shall apply hereinafter), andcustoms.
2. Our Hotel can accept special agreements under a scope that does not go against the purposeof these Terms & Conditions, and against laws and regulations, and customs.
<Application for Accommodation Contract and Declaration of Full Name>
Article 2.
2. When our Hotel accepts an application for accommodation preceding the accommodation
date (hereafter referred to as “Application for Accommodation Contract”), applicants for theaccommodation contract will submit the following information within a set deadline.
*The Guest’s address, full name, contact information (a phone number he/she can be reachedat without difficulty), sex, nationality, and occupation
・Accommodation date(s) and estimated time of arrival*Full name of person making the reservation
・Other information considered necessary by our Hotel
2. Our Hotel may contact the guest before or after his/her stay. We do not take any
responsibility for any inconvenience caused due to this.
3. If the Guest requests continued accommodation beyond the date described above, ourHotel shall handle that as a new application for an Accommodation Contract made at the timeof that request.
<Conclusion, etc. of the Accommodation Contract>
Article 3.
1. The Accommodation Contract shall be considered to have been concluded at the time when
our Hotel has accepted the application described in the preceding article, unless our Hotelhas certified that our Hotel has not accepted said application.
2. When the Accommodation Contract has been concluded under the provision of thepreceding paragraph, the Application Money payable as set by our Hotel for theaccommodation period shall be paid by the date set by our Hotel, at most equal to the basic
accommodation charge (for 3 days in cases where the accommodation period exceeds 3 days).
3. The Application Money shall first be applied to the final payment of the Accommodation
Charge payable, and when circumstances requiring application of the provisions of Article 5
or Article 16 have arisen, to cancellation charges and then to compensation money, in thisorder. If there is any balance left, it will be repaid when the Accommodation Charge is paid
as provided in Article 10.
4. If the Application Money described in Paragraph 2 of this article has not been paid by thedate set by our Hotel as stipulated in the same paragraph, the Accommodation Contract shallbecome invalid, but only if our Hotel notified the Guest to that effect when specifying thepayment due date for the Application Money.
<Refusal of the Conclusion of the Accommodation Contract>
Article 4.
1. The following are cases where our Hotel will not accept the conclusion of the
Accommodation Contract:(1) When application for accommodation is not according to these Terms and Conditions.
(2) When there is no room available due to full occupancy.
(3) When the Guest seeking accommodation is considered likely to behave in violation of theprovisions of laws and regulations, public order, or good public morals.
(4) When the Guest seeking accommodation is clearly considered to be ill with an infectious
disease.
(5) When a burden related to accommodation is requested beyond reasonable scope.
(6) When natural disasters, epidemics of disease, trouble with facilities, and other unavoidable
causes prevent the Guest from staying at our Hotel.
(7) When the Guest seeking accommodation commits violence, intimidation, or threats, aswell as violent demands, and other coercive, unjust demands or actions.
(8) When the Guest seeking accommodation engages in speech or conduct that bothers othercustomers who stay at or use our Hotel, such as causing noise, or making them feel in danger
or unsafe.
(9) When the Guest has engaged in actions corresponding to those listed in (3), (5), (7), and(8), at our Hotel or other hotels.
(10) When the Guest seeking accommodation is an organized crime group, an organizedcrime group member, an organized crime-affiliated organization or related party.
(11) When the Guest seeking accommodation is an employee of a corporation or anotherorganization in which an organized crime group member is a corporate director or controls
its business activities.
(12) When the Guest seeking accommodation is a member of the anti-social forces that are athreat to the order or safety of society, including anti-social organizations and their members.
(13) When a situation falls under the provisions of prefectural ordinances.
(14) When the accommodation charges aren’t paid or when it is clearly recognized that the
Guest does not have the ability to pay. In addition, when the Guest has had difficulties paying
Hotel fees in the past, including payment delays.
(15) When the Guest does not follow the Terms of Service set by our Hotel.
(16) When other guests are likely to be bothered because the Guest seeking accommodation
is drunk, etc., when there is speech or conduct which significantly bothers other guests. (basedon the ordinances enforced in the Hotel Business Act Enforcement Regulations set by eachprefecture)(17) When the Guest seeking accommodation repeats actions stipulated in Article 5
Paragraph 6 of the Hotel Business Act Enforcement Regulations (see below) as requests thatwould be a heavy burden for the hotel to implement, and that may cause a significant
impediment to the providing of accommodation-related services to other guests. (see below
reference)① When the Guest seeking accommodation repeatedly requests of employees engaged inaccommodation services that they provide unfair discounts to accommodation charges, unfair
consolation money, unfair room upgrades, unfair late check outs, unfair early check ins, andwelcomes and farewells not listed in the contract, or service that is excessive compared to theservice provided to other guests.
② When the Guest seeking accommodation repeatedly requests of employees engaged inaccommodation services that they do not allow other guests into rooms that are relatively close
to the room the Guest is staying in.
③ When the Guest seeking accommodation repeatedly requests of employees engaged inaccommodation services that they only have a specific employee wait on them, or that a
specific employee not be allowed to work.
④ When the Guest seeking accommodation repeatedly requests of employees engaged inaccommodation services that they provide apologies that do not have any social relevance,
including kneeling on the ground to apologize.
⑤ When the Guests who are drunk and who may bother other guests repeatedly requests
long-term care from employees engaged in accommodation services.
⑥ When the Guest seeking accommodation repeatedly and over a long period of time makes
unfair requests of an employee engaged in accommodation services while scolding, throughin-person interactions, phone calls, or e-mail.
⑦ When the Guest seeking accommodation repeatedly engages in actions with unfair
methods or conditions to employees engaged in accommodation services to realize a request,
in light of the content of the request.
⑧ Other actions that can be regarded as the same as ① to ⑦ above.
<The Guest’s Right to Cancel the Contract>
Article 5.
1. The Guest may request our Hotel to cancel the Accommodation Contract.
2. Our Hotel will charge the following cancellation charges when the Guest cancels anaccommodation contract in whole or in part (Except when the Guest cancels anaccommodation contract before payment, when our Hotel sets a deadline for payment ofapplication charges and requests that payment, in accordance with regulations in Article 3
Paragraph 2).

Cancellation charges
Number of Guests Applied for
Day When Cancellation Notice Received
No show
On the day
The day before
2 days prior
7 days prior
14 days prior
30 days prior
60 days prior
90 days prior
Individual Guest
1–9 persons

Group10–30 persons
31–100 persons
101–300 persons
301 or more
1. The cancellation charges will be counted from the day that our Hotel receives notice of the
Guest cancelling the contract. In addition, for stays of 2 nights or more, the cancellation
charges amount will be calculated separately for all contracted days, and the total calculated
amount shall be received as the cancellation charges.
2. The % indicates the rate of cancellation charges for basic accommodation charges (roomcharges) or package fees (publicly listed amount of accommodation packages that include
breakfast, etc.)
3. In addition, cancellation charges that are different from the aforementioned regulations for
specific organizations and specific periods may be set.
3. If the Guest does not arrive by 8 p.m. on the accommodation date without informing ourHotel of a delay (or 2 hours past the scheduled time of arrival if indicated by the Guest
beforehand), the Accommodation Contract concerned may be considered to have beencanceled by the Guest and will be handled accordingly.
<The Right of Our Hotel to Cancel the Contract>
Article 6.
1. Our Hotel may cancel accommodation contracts in the following cases. In such cases, we
do not take any responsibility for compensating damages that occur for the Guest due to thecancellation.
(1) When the Guest does not observe our Hotel’s Terms & Conditions for Accommodationor Hotel Terms of Service.
(2) When the Guest is considered likely to behave in violation of the provisions of laws andregulations, public order or good public morals, or he/she is considered to have behaved insuch a manner.
(3) When our Hotel deems that the Guest is unfit to stay, including when the Guest lacks
good conduct.
(4) When the Guest has not paid usage fees to our Hotel or has delayed payment.
(5) When the Guest has submitted a deceitful application when concluding anaccommodation contract.

(6) When the Guest has a criminal record due to committing a criminal offence, and it isconsidered that it is not suitable for him/her to stay at our Hotel.
(7) When the Guest has been searched, arrested, apprehended, indicted, or deemed guilty ofa crime by a governmental authority.
(8) When it has been recognized that the Guest is a member of an anti-social organization,
radical organization, or other organizations resembling such organizations, which have been
designated by the Act on Prevention of Unjust Acts by Organized Crime Group Members or
has contributed to such organizations.
(9) When the Guest is someone who conforms to the previous paragraph, a group ororganization that our Hotel considers to be a person conforming to the previous paragraph, isa group that uses fraud and intimidation, or someone who contributes to these organizations.
(10) When the Guest has committed violence, injury, force, threats, extortion, fraud, or otheractions resembling these.
(11) Other reasons that conform to (4) – (10) above.
(12) When it is acknowledged that the Guest is someone carrying an infectious disease.
(13) When the Guest imposed a burden that exceeds the reasonable scope related toaccommodation.
(14) When the Guest cannot be allowed to stay at our Hotel due to reasons caused by force
majeure, including natural disasters and epidemics of disease.
(15) When other guests are likely to be bothered because the Guest seeking accommodation
is drunk, etc., when there is speech or conduct which significantly bothers other guests.
(16) When the Guest does not comply with regulations such as smoking in guest rooms(except for smoking rooms), tampering with fire extinguishing equipment, and other actions
prohibited in the Terms of Service set by our Hotel (limited to necessary actions to prevent
fires).
2. If our Hotel has canceled the Accommodation Contract in accordance with a provision of
the preceding paragraph, charges for accommodation service, etc. which have not yet beenoffered to the Guest shall not be receivable.
Registration of Accommodation
Article 7.
1. The Guest will be required to register the following particulars at the front desk of ourHotel on the accommodation date:(1) Name, age, sex, address, contact information (a phone number he/she can be reached atwithout difficulty), and occupation of the Guest.
(2) Overseas visitors must present their passport, and inform us of their nationality, passportnumber, where they entered Japan, and their date of entry into Japan*We must make a copy of passports in accordance with instructions from government agencies
in our jurisdiction.
(3) Scheduled date and time of departure.
(4) Other particulars considered necessary by our Hotel
2. If the Guest intends to pay the charges described in Article 10 by using a means instead of
currency, such as accommodation coupons, credit card, etc., he/she will be required to show
them at the time of registration described in the preceding paragraph.

< Time Allowed for Use of the Guest Room>
Article 8.
1. The time allowed for the Guest to use the guest room of our Hotel shall be from 3 p.m. until
11 a.m. of the following morning. But when the Guest stays for more than one night insuccession, the Guest may use the guest room all day, except on the date of arrival and thedate of departure.
2. Notwithstanding the provision of the preceding paragraph, there are cases where our Hotel
may accept the use of the guest room in hours other than those specified in the preceding
paragraph, in which case an additional charge will be required as specified separately.
< Compliance with the Terms of Service >Article 9.
While staying in our Hotel, the Guest will be required to comply with the Terms of Service
displayed or provided inside our Hotel as prescribed by our Hotel.
< Payment of Charges >Article 10.
1. Payment of the accommodation charge, etc. shall be made in currency or by otheralternative means acceptable by our Hotel, such as accommodation coupon, credit card, etc.,
at the front desk at the time the Guest arrives or departs from our Hotel or is charged by our
Hotel.
2. In the case that the Guest has not stayed at our Hotel at his/her discretion even after wehave offered the guest room to the Guest and made it available for him/her to use, theaccommodation charge will still be charged.

Responsibility of Our Hotel
Article 11.
1. Our Hotel’s responsibility regarding accommodation starts when the Guest registers foraccommodation at the front desk of our Hotel, or when he/she enters the guest room,
whichever comes earlier. Our responsibility ends when the Guest leaves his/her guest roomfor departure from the Hotel.
2. Our Hotel will compensate the Guest for damages when our accommodation contract, therelated contract fulfillment, or the non-fulfillment of these causes damage to the Guest.
However, this does not apply in cases when the reasons for the damage cannot be blamed on
our Hotel.
3. Our Hotel has received a certificate for fireproofing from the fire department. However, asa countermeasure for the rare chance that a fire may occur, we are enrolled in innkeeper’s
liability insurance.
< Handling in Case the Guest Room Contracted Is Not Available >Article 12.
1. Should the guest room contracted for the Guest under the accommodation contract become
unavailable for him/her, our Hotel shall try to offer other accommodation facilities under thesame conditions as the original accommodation contract as far as possible, subject to theconsent of the Guest.
2. Notwithstanding the provision of the preceding paragraph, in cases where we are unable tooffer other accommodation facilities to the Guest, we shall pay to him/her a compensation
charge equivalent to the penalty, which will be applied to the amount of the compensabledamage. However, in cases where there is no cause attributable to us for not being able tooffer the guest room, we shall not pay the compensation charge.
< Handling of Checked Articles, etc.>
Article 13.
1. When articles checked by the Guest at the front desk (however, the Guest cannot checkcash or valuables) have been lost or damaged, our Hotel shall compensate for the damage,unless the loss or damage has been caused by force majeure.
2. When the Guest has brought into our Hotel articles, cash, and/or valuables but has notchecked them at the front desk, we shall compensate for the loss or damage inflicted on them
if caused intentionally or negligently on our part.
3. If our Hotel provides compensation in accordance with this Article, when the Guest has notclearly reported to us beforehand the types and values of such items lost or damaged, we willcompensate damages within the scope of the amount set by innkeeper’s liability insurance.
However, this does not include intentional or gross negligence by our Hotel.
< Custody of the Baggage or Personal Belongings of the Guest>
Article 14.
1. When the baggage of the Guest has arrived at our Hotel before his/her arrival, our Hotelwill keep it subject to our agreement given prior to its arrival, and will hand it to the Guest at
the time when he/she checks in at the front desk.
2. In the case that the baggage or personal belongings of the Guest are found misplaced after
he/she has checked out, our Hotel shall ask the owner of such items for his/her instructions
when the owner has been identified. However, when there are no instructions from the owneror the owner has not been identified, our Hotel shall keep them for 7 days, including the day
they have been found, and shall then deliver them to a nearby police station.
3. The responsibility of our Hotel regarding the custody of the Guest’s baggage or personal
belongings in the case of the preceding two paragraphs shall conform to the provision of thepreceding article, Paragraph 1, in the case of Paragraph 1 of this article, and to the provisionof the preceding article, Paragraph 2, in the case of the preceding paragraph of this article.
<Responsibility for Parking>
Article 15.
When the Guest uses the parking area of our Hotel, our Hotel only lends the parking area anddoes not assume responsibility for care and custody of the vehicle parked, regardless ofwhether or not our Hotel has been asked to keep the key to the vehicle. However, our Hotelshall be liable for compensation if and when the vehicle parked is damaged due to intent or
negligence of our Hotel in management of the parking area.
<Responsibilities of the Guest>
Article 16
When the Guest causes damage to our Hotel deliberately or negligently, we will receive
compensation for those damages from the Guest.
<Internet Service Disclaimers>
Article 17
The Guest is responsible for his/her own actions. Our Hotel does not take any responsibility
even when the Guest has suffered any damage as a result of service disruptions from systembreakdowns when using computer transmissions, or for other reasons. In addition, if damage
has been caused to our Hotel or a 3rd party due to actions that our Hotel has deemed
unsuitable in the use of computer transmissions, our Hotel will receive compensation for thosedamages.
<Late Payment Charges>
Article 18
When the Guest has not paid charges or penalties, or has not fulfilled other monetary liabilities,
the Guest shall pay a late payment charge of 14.6% per year from the day after the deadline
for complete payment to our Hotel, to the day when the complete payment is settled.
<Prevailing Language>
Article 19
These Terms and Conditions have been produced in Japanese, English, Chinese, and Korean.
However, in cases of inconsistencies or discrepancies between two versions of the Terms andConditions, the Japanese version shall prevail in all respects. (Jurisdiction and Governing
Law)
Hotel Terms of Service
Our Hotel sets the following Terms of Service based on Article 9 of our Terms and Conditions
for Accommodation in order to provide a safe and pleasant experience to customers. We
appreciate your cooperation. When customers do not follow these Terms, we must necessarily
refuse accommodation and use of internal facilities, and customers will be responsible for any
damages suffered by our Hotel. We therefore ask customers to pay particular attention tothese Terms.
<Using the Guest Rooms>
1. Please confirm the map of the emergency evacuation route from the guest room. It is placedon the back of the door of the guest room entrance.
2. When staying in the room and particularly when going to sleep, please be sure to use theinternal lock and door latch.
3. When someone knocks on your door, please confirm who he/she is by opening the door
with the door latch secured, or by looking through the peep hole. In addition, when asuspicious person visits your room, be absolutely sure not to open the door, and call the frontdesk.
4. Smoking is not permitted in the guest rooms and in the building. (except for guest rooms
or hotels where smoking is permitted)

5. When in the guest room or corridor, do not use fire for heating or for cooking or lightcandles without the permission of our Hotel. In addition, cooking in the guest rooms is strictly
prohibited. (except for rooms with cooking equipment).
6. Please do not hang clothes or dry laundry on the lamp shade.
7. Please do not use guest rooms for purposes other than accommodation, including sales(exhibitions and other actions) without permission from our Hotel.
8. Please do not make any significant changes to the current state of the guest rooms without
our Hotel’s permission, including moving furniture in guest rooms, adding fixtures in guest
rooms, or making renovations. On the off chance that furniture is lost or damaged we will
receive compensation for the actual cost from the Guest. Please do not take items or furnitureoutside of the guest room. In addition, please do not place items that will spoil the appearanceof the hotel exterior on the window side.
9. Please do not invite outside guests to your guest room. Use the lobby to meet people.
10. Long-term accommodation contracts do not give rise to lease rights or residence rights
under the Building Lease Law, or rights under other laws related to residence.
11. We strictly forbid people other than registered guests from staying.
12. Minors are not allowed to stay without permission from their guardian.
13. We may enter your guest room if you have not contacted us after the check out time
(11:00AM) has passed. We will also continue to charge you a fixed fee if you continue to use
the guest room.

<Guest Room Card Keys>
1. When leaving the guest room you are staying at, please make sure that you have your card
key and that you have locked the door.
2. When using restaurants, bars, etc. in the hotel by signing your name, please show your cardkey, card key case, or cylinder key. (only for Premier Haneda Airport, Village Izu Kogen, andinumo shibakoen)
3. Please return the card key or cylinder key to the front desk when you depart from our Hotel.

<Payment, etc.>
1. Accommodation charges for our Hotel will be charged at the front desk upon arrival or
departure. In addition, we may ask you to settle charges during your stay. Please makepayments at these times.

Villa Fontaine and Villa Fontaine Grand ask guests to pay charges at the time of check in. In
cases when our Hotel has invoiced payment but has not received payment, we may ask guests
to vacate their room.
2. Usage fees can be paid by methods accepted by our Hotel, including cash, accommodation
coupons, and credit cards. We do not accept notes or checks.
3. Please note that Villa Fontaine Premier may confirm your credit card or ask for a deposit
when you arrive.
4. When receiving payment from people other than the guest, if the payment has not been
received by the set deadline, we will request the guest to make payment directly.
5. We cannot make advance payments for shopping fees, ticket fees, taxi fees, postage stamp
fees, or luggage shipping fees.
<Valuables and Items left in Hotel’s Care>
1. Please use the safe deposit box (free of charge) at the front desk to store cash, securities,
and other valuables during your stay. We may not take any responsibility on the off chanceyour items are lost or stolen when you do not use the safe deposit box (including using thesafe in your guest room). We do not accept items such as art objects, antiques, and furs. The
safe deposit box can only be used during your period of stay. If you depart without noticewhile the safe deposit box is still in use, we may charge replacement fees or storage fees. In
addition, there may be times we do not take responsibility for loss, etc. of items in safes.
2. In addition, the front, the bell captain desk and the left luggage room do not take cash,
valuables, securities, or items that become spoiled or damaged easily, regardless of whether
you are staying at the hotel or not. Our Hotel may not take responsibility on the off chancethat loss or theft of cash, valuables, securities, or items that become spoiled or damaged easily
occurs in the above areas, or if these items deteriorate.
3. For the return of items that customers have entrusted our Hotel with, we only return items
to those who have a receipt. We do not take any responsibility for damages that occur when
the receipt has been lost regardless of the cause, including loss or theft. In addition, we do nottake any responsibility for loss, etc., of items after we have handed them back to you.
4. Our Hotel will store items lost in our Hotel for a set period. After that, we will handle themin accordance with the Lost Goods Act. In addition, regarding items customers forget to takewith them, we will dispose of food, newspapers, and magazines on the same day. For valuables
and items which we cannot determine the property value of, we will dispose of them inaccordance with or in conformance with the Lost Goods Act.
5. The period for storing your items is set as follows if we have not received specificinstructions. Items in our care that have been stored longer than the set period will be disposed

as items that guests have no intention of picking up.
Left luggage room

1 monthBell captain desk

1 monthItems left at the front desk by guests or outside customers (including items forgotten in the
hotel and laundry left in our care)

1 month<Organized crime groups, members of organized crime groups, and cases in which there is arisk of disruption to public order>
1. We refuse the use of our Hotel by organized crime groups and organized crime membersthat have been designated as such by the Act on Prevention of Unjust Acts by Organized
Crime Group Members (which went into effect March 1, 1992). (If the fact of being anorganized crime group or organized crime group member becomes clear after the reservation
is made or during the use of the hotel, we will refuse use of the hotel at that point).
2. We refuse the use of our Hotel by anti-social organizations and members of anti-socialorganizations (organized crime groups, radical groups, and their members). (If the fact of
being an organized crime group, radical group, or member of such organizations becomes
clear after the reservation is made or during the use of the hotel, we will refuse use of the hotel
at that point).
3. In the case of actions that are considered to be violence, threats, extortion, coercive andunjust demands, and actions resembling these, we will immediately refuse the use of our Hotel.
In addition, we refuse the use of our Hotel to those who have committed similar actions in thepast.
4. When it has been recognized that it is difficult for a user of our Hotel to guarantee his/her
own safety, or when there is a risk that he/she may put other guests in danger, or cause themfear or uneasiness, for example through loss of control by diminished mental state, medicine,or being drunk, we will immediately refuse the use of our Hotel.
5. In cases in which guests commit actions in the building or guest room including talking inloud voices, singing loudly, making noise, committing actions that give a feeling of disgust or
cause bother to other companies, or actions such as gambling or those that are against publicorder, we will immediately refuse the use of our Hotel. We also refuse the use of our Hotelwhen actions are committed that resemble those above.
<Please refrain from bringing the following items or engaging in the following actions thatwill bother other guests in the hotel>

1. Pets including animals and birds (except for helper dogs)(Pets (dogs) can accompany guests in guest rooms that allow pets in Village Izu Kogen or in
guest rooms in inumo shibakoen. However, animals besides dogs (cats and all small animals)
are absolutely not allowed to be brought into the hotel).
2. Explosives, volatile oils, and other chemicals that have a risk of combusting or being
flammable, or of killing or wounding people
3. Items with bad smells
4. Guns, swords, and stimulant drugs possession of which is legally prohibited
5. Gambling and actions that corrupt public morals, or actions that bother other guests
6. Leaving your room in your pajama or bathrobe (Premier Haneda Airport only) or in slippers(However, this does not include going to bathing facilities in bathing wear and bathingslippers provided in the guest room).
7. Advertising, distributing promotional material, selling items, solicitation, sales, etc.
8. Leaving behind possessions or fragile items
9. Taking pictures in public spaces in the hotel without the hotel’s permission, and using
pictures taken in the hotel for sales purposes
10. Committing actions that cause disgust or bother to other customers, including talking ina loud voice in inappropriate places when using a cell phone
11. Damaging, losing, or dirtying buildings, equipment, or other items for reasons other thanforce majeure (Our Hotel will receive compensation equivalent to the damage amount)
12. Refusing the cleaning of the guest room during long-term stays (We clean guest rooms atleast once per 3 days to maintain sanitation for the guest room)*If guests have not followed the above items regardless of recommendations from the hotel tostop, guests will be asked to leave the hotel, or their continued stay will be refused.