AudioCodes Live Platform for Microsoft Teams

Driving our partners’ success with streamlined service delivery

AudioCodes Live Platform is the ideal solution for partners looking to grow their revenue by offering theircustomers a complete calling and contact center experience for Teams, providing a one-stop shop forvoice infrastructure, applications, and end-user devices backed by AudioCodes experts. It leverages

Microsoft Azure’s built-in security, scalability and reliability to provide a robust and dependable service
that can easily adjust to organizational demands.

Thanks to the platform’s innovative field-proven technology, partners can effortlessly deliver value-added
services for Microsoft Teams, such as voice calling (including Direct Routing and Operator Connect),contact center AudioCodes SmartTAP, conversational AI and Devices as a Service.

Complete Calling and Contact Center Experiencefor Microsoft Teams

Services for Multi UCaaS
VoiceCalling

Contact
CenterRecord ing
Services

Conversational
AIMobileConnect

Dev ice asa Serv ice

Platform Framework Layer
Security a ndComplianceOp erational
ManagementDevice
Manag erNumber Management
and Multi-UC Porting

Authentica tion a ndAccess Control

API Lay er

Call Routing
Manag ement

Quality Monitoringand Analytics

Express RoutePeering

AI-Based
Op erationa l Services

One platform for simple and efficient service delivery
Streamlined Customer and Tenant Onboarding:Accelerate deployments and operations with centralized multi-tier lifecycle automation tools
Smooth and Fast Integration:
Integrate and customize third-party applications with flexible APIs, including IT service management, HRsystems and analytics tools
Secure, Scalable and Reliable:
Built-in Microsoft Azure cloud infrastructure
Optimize Costs:
Reduce operational and training costs with fewer systems to deploy and manage
Multi-UCaaS Support:
Supports Microsoft Teams, Zoom Phone and Cisco Webex voice services
Transactable in Azure Marketplace:
Purchase services directly from Azure with your existing Microsoft subscription

Voca CIC Teams-Certified Contact Center
One-screen, AI-first, omnichannel contact center built in Azure
Deliver top-notch CX for callers over existing Teams voice infrastructure
Conversational virtual agents automate customer and employee experiences
Built-in conversational AI capabilities (Natural Language Understanding, Speech-to-Text and Text-to-Speech)

Comprehensive Teams Calling Experience
PSTN Connectivity

Meeting Insights Conversational AI

Seamlessly connect UC solutions with the PSTN andlegacy voice platforms

Review meetings you couldn’t attend in as
little as 5 minutes

Scalable, reliable and certified Direct Routingand Operator Connect voice connectivity

Base decisions on real insights from meetings,
not hunches

Keep customers’ employees connected
wherever they are

Focus on the conversation while AI records andshares the notes

SmartTAP Recording Services

Devices as a service

An intelligent, secure enterprise compliancerecording solution

Enhance the hybrid meeting experience

Capture and index any customer or organizational
interaction

Certified MTR devices and IP phones

Voice analytics for quality monitoring andstaff training

Flexible device bundles to suit any room size and setup

Full Lifecycle ManagementCustomer
Management

UserManagementDevice
Management

Multi-tier, multi-tenantcustomer management

Self-service portal for defining
user profiles and corporate
calling policies

Easily deploy and configure
meeting room devices andbusiness phones

Service automation accelerates
and simplifies customer andpartner onboarding

Move/Add/Change/Delete
operations (MACD)

Powerful monitoring, analytics
and reporting tools for realtime insights into customers’
operationsPhone number lifecycle
management - from DID topolicies and routing
User management automation

Installation, monitoring andmaintenance of devices
Bulk configuration forregional and remote sites
via redirect server
Device status dashboardand troubleshooting

Tata Tele Business Services“With AudioCodes Live Platform, we can deliver a comprehensive and scalable UCaaS andCCaaS solution that is fully integrated with Microsoft Teams and our core network, while
ensuring high voice quality and customer satisfaction.”
Vishal Rally,
Sr. Vice President

Read More

CONTACT US

International Headquarters
Naimi Park, 6 Ofra Haza Street,
Or Yehuda, Israel
Tel: +972-3-976-4000

Explore More

AudioCodes Inc.
80 Kingsbridge Road
Piscataway, NJ 08854
Tel: +1-732-469-0880
Fax: +1-732-469-2298

www.audiocodes.com/contact
www.audiocodes.com©2024 AudioCodes Ltd. All rights reserved.
AudioCodes, AC, HD VoIP, HD VoIP Sounds Better,IPmedia, Mediant, MediaPack, What’s Inside
Matters, OSN, SmartTAP, User Management Pack,VMAS, VoIPerfect, VoIPerfectHD, Your Gateway
To VoIP, 3GX, VocaNom and AudioCodes One
Voice are trademarks or registered trademarksof AudioCodes Limited. All other products ortrademarks are property of their respective
owners. Product specifications are subject tochange without notice.
10/24 V.2