Maintenance and Service Guide
HP ProBook 450 G6 Notebook PC

© Copyright 2018 HP Development Company,
L.P.
AMD is a trademark of Advanced Micro Devices,
Inc. Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Celeron, Core, Pentium, and Thunderbolt
are trademarks of Intel Corporation in the U.S.
and other countries. Windows is either aregistered trademark or trademark ofMicrosoft Corporation in the United States
and/or other countries.
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in theexpress warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
First Edition: December 2018
Document Part Number: L46758-001

Product notice

Software terms

This guide describes features that are common
to most models. Some features may not be
available on your computer.

By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User License
Agreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.

Not all features are available in all editions orversions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update totake full advantage of Windows functionality.
Windows 10 is automatically updated, which isalways enabled. ISP fees may apply andadditional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then selectUser Guides.

For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by anauthorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair
parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
Authorized Service Provider only parts," can damage the computer or void your warranty.

iii

iv

Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply withthe user-accessible surface temperature limits defined by the International Standard for Safety ofInformation Technology Equipment (IEC 60950-1).

v

vi

Safety warning noticeTable of contents
1 Product description ....................................................................................................................................... 1
2 Components .................................................................................................................................................. 7
Right ....................................................................................................................................................................... 7
Left ......................................................................................................................................................................... 9
Display ................................................................................................................................................................. 10
Keyboard area ...................................................................................................................................................... 12
TouchPad ........................................................................................................................................... 12
Lights ................................................................................................................................................. 13
Button, speakers, and fingerprint sensor ......................................................................................... 14
Special keys ....................................................................................................................................... 15
Action keys ........................................................................................................................................ 16
Hot keys (select products only) ......................................................................................................... 17
Bottom ................................................................................................................................................................. 18
Labels ................................................................................................................................................................... 19
3 Illustrated parts catalog .............................................................................................................................. 20
Computer major components .............................................................................................................................. 20
Display components, non-touch models ............................................................................................................ 23
Display components, touch models .................................................................................................................... 25
Cable Kit ............................................................................................................................................................... 26
Bracket Kit ............................................................................................................................................................ 27
Mass storage devices ........................................................................................................................................... 28
Miscellaneous parts ............................................................................................................................................. 29
4 Removal and replacement procedures preliminary requirements .................................................................... 32
Tools required ...................................................................................................................................................... 32
Service considerations ......................................................................................................................................... 32
Plastic parts ....................................................................................................................................... 32
Cables and connectors ...................................................................................................................... 32
Drive handling ................................................................................................................................... 33
Workstation guidelines ..................................................................................................................... 33
Electrostatic discharge information .................................................................................................................... 33
Generating static electricity .............................................................................................................. 34
Preventing electrostatic damage to equipment ............................................................................... 34
Personal grounding methods and equipment .................................................................................. 35vii

Grounding the work area ................................................................................................................... 35
Recommended materials and equipment ........................................................................................ 35
Packaging and transporting guidelines .............................................................................................................. 36
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 37
Component replacement procedures .................................................................................................................. 37
Preparation for disassembly ............................................................................................................. 37
Battery Safe mode ............................................................................................................................ 37
Bottom cover ..................................................................................................................................... 38
Battery ............................................................................................................................................... 39
Memory modules ............................................................................................................................... 40
WLAN/Bluetooth combo card ............................................................................................................ 41
WWAN module ................................................................................................................................... 43
M.2 solid-state drive ......................................................................................................................... 45
Hard drive .......................................................................................................................................... 46
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 48
Component replacement procedures .................................................................................................................. 48
Speaker assembly ............................................................................................................................. 49
Fan ..................................................................................................................................................... 50
Heat sink ............................................................................................................................................ 51
Power/USB board .............................................................................................................................. 54
Battery connector board ................................................................................................................... 56
TouchPad assembly ........................................................................................................................... 57
Fingerprint sensor assembly ............................................................................................................ 58
Card reader board .............................................................................................................................. 59
RTC battery ........................................................................................................................................ 61
System board .................................................................................................................................... 62
Display assembly, touch models ...................................................................................................... 65
Display assembly, non-touch models ............................................................................................... 72
Power connector cable ...................................................................................................................... 83
Keyboard/top cover ........................................................................................................................... 84
7 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 85
Using Computer Setup ......................................................................................................................................... 85
Starting Computer Setup .................................................................................................................. 85
Navigating and selecting in Computer Setup ................................................................................... 85
Restoring factory settings in Computer Setup ................................................................................. 85
Updating the BIOS ............................................................................................................................. 86
Determining the BIOS version ......................................................................................... 86viii

Downloading a BIOS update ........................................................................................... 86
Changing the boot order using the f9 prompt .................................................................................. 87
TPM BIOS settings (select products only) ........................................................................................................... 87
Using HP Sure Start (select products only) ......................................................................................................... 88
8 Using HP PC Hardware Diagnostics ................................................................................................................ 89
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 89
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 89
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 90
Downloading HP Hardware Diagnostics Windows by product name or number(select products only) ..................................................................................................... 90
Installing HP PC Hardware Diagnostics Windows ............................................................................. 90
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 90
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 91
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 91
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 91
Downloading HP PC Hardware Diagnostics UEFI by product name or number(select products only) ..................................................................................................... 91
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 92
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 92
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 92
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ornumber ............................................................................................................................ 92
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 92
9 Backing up, restoring, and recovering ........................................................................................................... 94
Backing up information and creating recovery media ........................................................................................ 94
Using Windows tools ......................................................................................................................... 94
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 94
Restoring and recovery ........................................................................................................................................ 95
Restoring, resetting, and refreshing using Windows tools .............................................................. 95
Recovering using HP Recovery media ............................................................................................... 95
Changing the computer boot order ................................................................................................... 95
10 Specifications ............................................................................................................................................ 96
Computer specifications ...................................................................................................................................... 96
39.6-cm (15.6-in) display specifications ............................................................................................................. 97
Hard drive specifications ..................................................................................................................................... 97
Solid-state drive specifications ........................................................................................................................... 98ix

11 Statement of memory volatility .................................................................................................................. 99
Nonvolatile memory usage ............................................................................................................................... 101
Questions and answers ..................................................................................................................................... 103
Using HP Sure Start (select models only) .......................................................................................................... 104
12 Power cord set requirements .................................................................................................................... 105
Requirements for all countries .......................................................................................................................... 105
Requirements for specific countries and regions ............................................................................................. 106
13 Recycling ................................................................................................................................................ 108
Index ........................................................................................................................................................... 109

x1

Product description
Table 1-1 Product components and their descriptions
Category

Description

Product Name

HP ProBook 450 G6 Notebook PC

Processors

8th generation, Intel® Core™ (15 W)
i7-8565U, 1.8 GHz/4.6 GHz, quad core turbo, 8 MB L3 cache; Intel UHD Graphics 620
i5-8365U, 1.7 GHz/4.0 GHz, quad core turbo, 6 MB L3 cache; Intel UHD Graphics 620
i5-8265U, 1.6 GHz/3.9 GHz, quad core turbo, 6 MB L3 cache; Intel UHD Graphics 620
i3-8145U, 2.1 GHz/3.9 GHz, dual core turbo, 4 MB L3 cache; Intel UHD Graphics 620
Intel Pentium® Gold (15 W)
5405U, 2.3 GHz, dual core, 2 MB L3 cache; Intel HD Graphics 610
Intel® Celeron (15 W)
4205U, 1.8 GHz, dual core, 2 MB L3 cache; Intel HD Graphics 610

Graphics

Supports HD decode, DX12, HDMI 1.4b up to 4K 30 Hz, HDCP 2.2 via DisplayPort
Supports 3 independent displays when on the HP USB-C Dock G4; Max resolution = 4K @ 30Hz (DisplayPort
1) or 4K @30Hz (DisplayPort 2)
Supports 3 independent displays when on the HP TB Dock 120W (using USB-C); Max resolution = 4K
@30Hz (DisplayPort 1) or 4K @30Hz (DisplayPort 2)
Integrated Intel UMA Graphics
Integrated with shared video memory (see Processor category)Discrete graphics
Nvidia GeForce MX150 with 2 GB video memory
Nvidia GeForce MX130 with 2 GB video memory
Supports CUDA, Optimus, PhysX, GPU Boost 2.0

Panel

39.6 cm (15.6-inch), HD (1366 × 768), LED backlight, anti glare, SVA, 220 nits, 45% CG, eDP, slim
No camera
HD camera, 1 WLAN antenna
HD camera, 2 WLAN antennas
HD+ IR camera, 2 WLAN antennas
HD camera, 2 WLAN antennas, for WWAN
39.6 cm (15.6-inch), FHD (1920 × 1080), LED backlight, anti glare, UWVA, 220 nits, 45% CG, eDP, slim,
two WLAN antennas
No camera
HD camera, 1 WLAN antenna1

Table 1-1 Product components and their descriptions (continued)
Category

Description
HD camera, 2 WLAN antennas
HD+ IR camera, 2 WLAN antennas
HD camera, 2 WLAN antennas, for WWAN
Touch screens; 39.6 cm (15.6-inch), HD (1366 × 768), SVA, 45% CG, 220 nits, eDP
HD camera, 2 WLAN antennas
HD camera, 2 WLAN antennas, for WWAN

MemoryTwo customer-accessible memory module slots supporting up to 32 GB of RAM
Supports dual-channel memory
PC4-2400, DDR4 SODIMMs
Supports the following configurations:●

32768 MB (16384 × 2; dual channel)●

16384 MB (16384 × 1)●

16384 MB (8192 × 2; dual channel)●

12288 MB (8192 + 4096; dual channel)●

8192 MB (8192 × 1)●

8192 MB (4096 × 2; dual channel)●4096 MB (4096 × 1)

CacheIntel Optane 16 GB memory cachePrimary storage

Supports the following SATA, 7 mm, 2.5 inch hard drives:

Primary M.2 storage●

1 TB, 5400 rpm●

500 GB, 7200 rpm

Supports the following M.2 2280 solid-state drives:●

512 GB, PCIe, NVMe, TLC (not available with Pentium, Celeron)●

256 GB, PCIe, NVMe, value (not available with Pentium, Celeron)●

128 GB, SATA, TLC

Fixed optical drive

Supports external USB drive via power port

Audio/Visual

Audio controls
Integrated mono microphone (non-camera models only)
Integrated dual-array microphone
Integrated camera (720p HD)(select models only)
Integrated camera (720p HD + IR)(select models only)
Supports WDR (Wide Dynamic Range)
Headphone/microphone combo jack2

Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category

Description

Ethernet

Realtek RTL8111HSH 10/100/1000
S3/S4/S5 wake on LAN with embedded NIC
The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock
G4, HP Thunderbolt™ Dock 120W G2, and HP USB-C Mini Dock.
The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4,
HP Thunderbolt Dock 120W G2, and HP USB-C Mini Dock.

Wireless

Wireless Personal Area Network (PAN) Bluetooth®
Bluetooth 4.2 and Bluetooth 5.0 supported using combo card
Wireless Local Area Network (WLAN) (select models only)
Integrated WLAN options with dual antennas (M.2 2230 socket PCIe/USB):●

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter●

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter

Integrated WLAN options with dual antennas (CNViL):●

Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adapter (non-vPro)

WLAN antennas (3)(configured at bottom of panel on all models)Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching)Supports HP Connection Optimizer
Supports Fast PCIe Error Identification
Support for Miracast
Supports WoWLAN S3/S4 AC Mode
Wireless Wide Area Network (WWAN) (select models only)
Integrated WWAN options by way of wireless module (select models only)
SIM module: Micro SIM/3FF (user accessible behind battery)
WWAN cards are compatible with a programmable, removable eSIM
Integrated WWAN options with dual antennas (M.2 30 × 42 socket USB2):●Intel XMM™ 7262 LTE-Advanced (Cat6)

Integrated WWAN options with dual antennas (M.2 30 × 42 socket PCIe):●
External media card

Intel XMM 7360 LTE-Advanced

Digital Media Reader Slot
Supports SD, SDHC, SDXC

Ports (Input/output)

Hot plug/unplug and auto detect
HDMI 1.4b
USB 2.0 + powered port (left)
Two USB 3.1 Gen 1 ports (right)

3

Table 1-1 Product components and their descriptions (continued)
Category

Description
USB 3.1 Gen 1 Type-C port (PD+DP)
Headphone/microphone combo jackRJ-45 (Ethernet)
Multi-pin AC port

Sensors

Combo chip/accelerometerHall sensor

Docking

HP Thunderbolt Dock 120W G2
HP USB-C Dock G4
HP USB-C Universal Dock
HP USB-C Mini Dock

Keyboard/pointing
devices

Keyboard
Backlit and non-backlit, spill-resistant, with numeric keypad
TouchPad requirements
Microsoft Precision Touchpad Default Gestures Support
FW PTP with Filter Driver
No Hybrid Mode Support

Power requirements

Battery
3 cell, 45 Whr, 3.92 Ah, lithium polymer, soft pack
HP Long Life
HP Fast Charge Technology (50% in 30 minutes with 65 W AC Adapter under S3/S4/S5)
AC adapters
65 W Smart AC adapter, right angle, 4.5 mm
65 W Smart AC adapter, right angle, 4.5 mm, Argentina
65 W Smart AC adapter, right angle, 4.5 mm - EM
65 W straight USB Type-C AC adapter
45 W Smart AC adapter, right angle, 4.5 mm
45 W Smart AC adapter, right angle, 4.5 mm – Argentina
45 W Smart AC adapter, right angle, 2-prong, 4.5 mm (Japan only)
45 W straight USB Type-C AC adapter
Power cords
3-wire plug (C5), 1.8 m, conventional
3-wire plug (C5), 1.0 m, conventional
2-wire plug (C7), 1.0 m, conventional, Japan 2-prong adapter

4

Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category

Description
Duckhead power cord (C5NS), 1.8 m
Duckhead power cord (C5NS), 1.0 m
Duckhead (C5NS)

Security

Security lockIntegrated fingerprint sensor (select models only)
TPM 2.0 (Infineon; soldered down)
Hardware enforced firmware protection: HP Hardware Root of Trust
Preboot authentication (password)

Operating system

Operating system version
Windows® 10
Preinstalled
Windows 10 Home 64
Windows 10 Home 64 Advanced
Windows 10 Home 64 Advanced Single Language
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-end Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPPWindows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPPWindows 10 Home 64 Plus Single Language Indonesia Market PPPWindows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPPWindows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPPWindows 10 Home 64 Single Language Indonesia Market PPPWindows 10 Home 64 StF MSNA for Higher Education
Windows 10 Home 64 StF MSNA for Higher Education - Strategic
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
Windows 10 Pro 64 StF MSNA Emerging Markets
Windows 10 Pro 64 StF MSNA Plus

5

Table 1-1 Product components and their descriptions (continued)
Category

Description
Windows 10 Pro 64 StF MSNA Standard
Windows 10 Pro 64 StF MSNA Strategic
FreeDOS 3.0
Restore Media
Windows 10 Driver DVD
Windows 10 Professional 64-bit OS DVD
Certified
Microsoft WHQL
Web-only support
Windows 10 Enterprise 64

Serviceability

End-user replaceable parts
AC adapter
M.2 solid-state drive
Hard drive
Memory module
WLAN module
WWAN module
WWAN SIM card

6

Chapter 1 Product description

2Components
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right

Table 2-1 Right-side components and their descriptions
Component(1)

Description
Audio-out (headphone)/Audio-in (microphone)
combo jackConnects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust thevolume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:▲

Select the Start button, select HP Help and Support, andthen select HP Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(2)

USB SuperSpeed port

Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

(3)

HDMI port

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio
component, or a high-speed High Definition Multimedia
Interface (HDMI) device.

(4)

RJ-45 (network) jack/status lights

Connects a network cable.

(5)

USB Type-C power connector port, SuperSpeed
port, and DisplayPort connector●

Green (left): The network is connected.

●

Amber (right): Activity is occurring on the network.

Connects an AC adapter that has a USB Type-C connector,
supplying power to the computer and, if needed, charging thecomputer battery.
– and –

Right7

Table 2-1 Right-side components and their descriptions (continued)
Component

Description
Connects a USB device that has a Type-C connector, such as acell phone, camera, activity tracker, or smartwatch, andprovides high-speed data transfer.
– and –
Connects a display device that has a USB Type-C connector,
providing DisplayPort output.
NOTE: Cables and/or adapters (purchased separately) may berequired.

(6)

Battery light

When AC power is connected:●

White: The battery charge is greater than 90 percent.

●Amber: The battery charge is from 0 to 90 percent.

●

Off: The battery is not charging.

When AC power is disconnected (battery not charging):(7)8

Chapter 2 Components

Power connector●

Blinking amber: The battery has reached a low battery
level. When the battery has reached a critical battery level,
the battery light begins blinking rapidly.

●

Off: The battery is not charging.

Connects an AC adapter.

Left

Table 2-2 Left-side components and their descriptions
Component(1)

Description
Security cable slot

Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but
it may not prevent the computer from being mishandled orstolen.

(2)

USB powered port

Connects and supplies power to a USB device, such as a cell
phone, camera, activity tracker, optical drive, or smartwatch,and provides data transfer.

(3)

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal forthe internal fan to cycle on and off during routine operation.

(4)

Memory card reader

Reads optional memory cards that store, manage, share, oraccess information.
To insert a card:
1.

Hold the card label-side up, with the connectors facing thecomputer.

2.

Insert the card into the memory card reader, and thenpress in on the card until it is firmly seated.

To remove a card:(5)

Drive light▲

Press in on the card, and then remove it from the memory
card reader.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard
drive.

Left

9

Display
NOTE:

Refer to the illustration that most closely matches your computer.

Table 2-3 Display components and their descriptions
Component

Description(1)

WWAN antennas* (select products only)

Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).

(2)

IR camera light (select products only)

On: The IR camera is in use.

(3)

Internal microphones (1 or 2 depending on model)

Record sound.

(4)

Camera(s) (select products only)

Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.

(5)

HD camera light (select products only)

On: The HD camera is in use.

(6)

WLAN antennas* (select products only)

Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around theantennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:▲10

Select the Start button, select HP Help and Support, and then select HP Documentation.

Chapter 2 Components

Table 2-4 Display components and their descriptions
Component

Description(1)

WWAN antennas* (select products only)

Send and receive wireless signals to communicate with wireless wide
area networks (WWANs).

(2)

Internal microphones (1 or 2 depending on model)

Record sound.

(3)

Camera(s) (select products only)

Allow(s) you to video chat, record video, and record still images.
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.

(4)

HD camera light (select products only)

On: The HD camera is in use.

(5)

WLAN antennas* (select products only)

Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around theantennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:▲

Select the Start button, select HP Help and Support, and then select HP Documentation.

Display11

Keyboard area
TouchPad

Table 2-5 TouchPad components and their descriptions
Component

12

Description(1)

TouchPad zone

Reads your finger gestures to move the pointer or activate
items on the screen.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

Chapter 2 Components

Lights

Table 2-6 Lights and their descriptions
Component(1)

Description
Power light●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a power-saving state. The
computer shuts off power to the display and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a power-saving
state that uses the least amount of power.

(2)

Caps lock light

On: Caps lock is on, which switches the key input to all capital letters.

(3)

Mute light●

On: Computer sound is off.

●

Off: Computer sound is on.

●

On: Microphone is off.

●

Off: Microphone is on.

(4)

(5)

Microphone mute light

Wireless light

On: An integrated wireless device, such as a wireless local area network (WLAN)
device and/or a Bluetooth® device, is on.
NOTE:
off.

On some models, the wireless light is amber when all wireless devices are(6)

Num lk light

On: Num lock is on.

(7)

Fn lock light

On: The fn key is locked.

Keyboard area

13

Button, speakers, and fingerprint sensor

Table 2-7 Button, speakers, and fingerprint sensor and their descriptions
Component(1)

Description
Power button●

When the computer is off, press the button to turn on the computer.

●

When the computer is on, press the button briefly to initiate Sleep.

●

When the computer is in the Sleep state, press the button briefly to exit Sleep(select products only).

●

When the computer is in Hibernation, press the button briefly to exit
Hibernation.

CAUTION: Pressing and holding down the power button results in the loss of
unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective,
press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options.
▲

14

Right-click the Power meter icon

and then select Power Options.

(2)

Speakers (2)Produce sound.

(3)

Fingerprint sensor (selectproducts only)

Allows a fingerprint logon to Windows, instead of a password logon.

Chapter 2 Components▲

To use the fingerprint sensor, place your finger on the fingerprint sensor until
it reads your fingerprint.

Special keys

Table 2-8 Special keys and their descriptions
Component

Description(1)

esc key

Displays system information when pressed in combination with the fn key.

(2)

fn keyExecutes frequently used system functions when pressed in combination withanother key. Such key combinations are called hot keys.

(3)

Windows key

Opens the Start menu.
NOTE:

(4)

Action keys

Pressing the Windows key again will close the Start menu.

Execute frequently used system functions.
See Action keys on page 16.

(5)

num lk key

Alternates between the navigational and numeric functions on the integrated
numeric keypad.

(6)

Integrated numeric keypad

A separate keypad to the right of the alphabet keyboard. When num lk is pressed,
the integrated keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned off, thatfunction is reinstated when the computer is turned back on.

Keyboard area

15

Action keys
An action key performs the function indicated by the icon on the key. To determine which keys are on yourproduct, see Special keys on page 15.
▲

To use an action key, press and hold the key.

Table 2-9 Action keys and their descriptions
Icon

Description
Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Turns the keyboard backlight off or on.
NOTE:

To conserve battery power, turn off this feature.

Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes the microphone.

Mutes or restores speaker sound.

Turns the wireless feature on or off.
NOTE:

A wireless network must be set up before a wireless connection is possible.

Turns the TouchPad and TouchPad light on and off.

Switches the screen image among display devices connected to the system. For example, if a monitor isconnected to the computer, repeatedly pressing the key alternates the screen image from computer display
to monitor display to simultaneous display on both the computer and the monitor.

16

Chapter 2 Components

Table 2-9 Action keys and their descriptions (continued)
Icon

Description
Initiates Sleep, which saves your information in system memory. The display and other system components
turn off and power is conserved. To exit Sleep, briefly press the power button.
CAUTION:To reduce the risk of information loss, save your work before initiating Sleep.

Provides quick access to your Skype for Business calendar.
NOTE: This feature requires Skype® for Business or Lync® 2013 running on Microsoft Exchange or Office365® servers.
Turns the screen sharing function on or off.
NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
●

Answers a call.

●Starts a call during a 1-on-1 chat.

●Places a call on hold.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.
●

Ends a call.

●

Declines incoming calls.

●

Ends screen sharing.

NOTE: This feature requires Skype for Business or Lync 2013 running on Microsoft Exchange or Office 365
servers.

NOTE: The action key feature is enabled at the factory. You can disable this feature by pressing and holding
the fn key and the left shift key. The fn lock light will turn on. After you have disabled the action key feature,
you can still perform each function by pressing the fn key in combination with the appropriate action key.

Hot keys (select products only)
A hot key is the combination of the fn key and another key.
To use a hot key:▲Press the fn key, and then press one of the keys listed in the following table.

Table 2-10 Hot keys and their descriptions
Key

Description

C

Turns on scroll lock.

E

Turns on the insert function.

R

Breaks the operation.

S

Sends a programing query.

W

Pauses the operation.

Keyboard area

17

Bottom

Table 2-11 Bottom components and their descriptions
Component

Description

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal
fan to cycle on and off during routine operation.

18

Chapter 2 Components

Labels
The labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of thecomputer, inside the battery bay, under the service door, on the back of the display, or on the bottom of atablet kickstand.
●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-12 Service label components
Component(1)

HP product name(2)

Product ID(3)

Serial number(4)

Warranty period●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approvalmarkings for the countries or regions in which the devices have been approved for use.

Labels19

3Illustrated parts catalog

Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 19 for details.

20

Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions
Item

Description

Spare part number

Display panel assembly
NOTE: Display panels are not spared as a whole assembly. They are only spared at a
subcomponent level.
(1)

Touch

not spared(2)

Non-touch

not spared(3)

Top cover/keyboard (includes cable)
NOTE:

(4)

No backlight

L45091-xxx

Backlit

L45090-xxx

TouchPad

L45093-001

NOTE:
(5)

For a detailed list of keyboard country codes, see Keyboard/top cover on page 84.

The TouchPad cable is available in the Cable Kit using spare part number L45087-001.

Fingerprint sensor assembly

L45096-001

NOTE: The fingerprint sensor cable is available in the Cable Kit using spare part number
L45087-001.
(6)

System board (includes integrated processor and replacement thermal material)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
For use in models with discrete graphics memory●

Intel Core i7-8565U processor and Nvidia GeForce MX130 graphics memory

L44892-xxx●

Intel Core i7-8565U processor and Nvidia GeForce MX150 graphics memory

L44893-xxx●

Intel Core i5-8365U processor

L44890-xxx●

Intel Core i5-8265U processor and Nvidia GeForce MX130 graphics memory

L44889-xxx●

Intel Core i5-8265U processor and Nvidia GeForce MX150 graphics memory

L44891-xxx●

Intel Core i3-8145U processor

L44888-xxx

For use in models with UMA graphics memory●

Intel Core i7-8565U processor

L44886-xxx●

Intel Core i5-8365U processor

L44885-xxx●

Intel Core i5-8265U processor

L44883-xxx●

Intel Core i5-8265U processor (WWAN models)L44884-xxx●

Intel Core i3-8145U processor

L44881-xxx●

Intel Core i3-8145U processor (WWAN models)L44882-xxx●

Intel Pentium 5405U processor

L44887-xxx●

Intel Celeron 4255U processor

L44880-xxx

Heat sink (includes replacement thermal material)

Computer major components

21

Table 3-1 Computer major components and their descriptions (continued)
Item

Description

Spare part number(7)

For use in models with UMA graphics

L45098-001(8)For use in models with discrete graphics

L45099-001

(9)

Fan
For use in models with discrete graphics

L45101-001

For use in models with UMA graphics

L45100-001(10)

RTC battery

L02772-001(11)Power/USB board (includes cable)

L44578-001

NOTE: The power/USB board cable is also available in the Cable Kit using spare part number
L45087-001.
(12)

(13)

(14)

(15)

WLAN moduleIntel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro)

L22634-001

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter

915621-001

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 combination adapter

915623-001

WWAN moduleIntel XMM 7360 LTE-Advanced

L15398-001

Intel XMM 7262 LTE-Advanced (Cat6)

L35286-001

Memory modules (DDR4-2400)
16 GB

865396-855

8 GB820570-005

4 GB

820569-005

Card reader board (includes cable)

L44579-001

NOTE: The card reader board cable is also available in the Cable Kit using spare part number
L45087-001.

22

(16)

Battery connector board(17)

M.2 solid-state drive

L45086-001

512 GB, PCIe, TLC

L45125-001

256 GB, PCIe

L45124-001

128 GB, SATA-3, TLC

L45123-001

16 GB, PCIe (Optane memory module)

L45122-001(18)

Thermal bracket (included in Bracket Kit)

L45097-001(19)

Speaker assembly

L45092-001(20)Power connector cable

L01048-001(21)

Battery

L32656-002(22)

Hard drive

Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)
Item

(23)

Description

Spare part number

1 TB, 5400 rpm, 7 mm

L30422-001

500 GB, 7200 rpm, 7 mm

703267-001

Bottom coverFor use in models with discrete graphics memory

L45089-001

For use in models with UMA graphics memory

L45088-001

Display components, non-touch models

Table 3-2 Display components and their descriptions
Item

Description(1)

Display bezel

Spare part number

Display components, non-touch models

23

Table 3-2 Display components and their descriptions (continued)
Item

Description

Spare part number

Models without a camera

L45116-001

Models with an HD camera

L45114-001

Models with an HD+IR camera

L45115-001(2)

Camera module (HD camera)

L45118-001(3)

Camera module (HD+IR camera)

L45119-001

Microphone board (not illustrated)

L44541-001

(4)

24

Display panel (raw)
FHD, UWVA

L45102-001

HD, SVA

L45105-001(5)Display/camera cable assembly (models with WWAN)

L45146-001(6)Display/camera cable assembly (models with an HD camera)

L45144-001(7)Display/camera cable assembly (models with an HD+IR camera)

L45145-001(8)WWAN antennas

L45113-001(9)

WLAN antennas (dual antennas)

L45112-001

WLAN antenna (single antenna; not illustrated)

L45111-001(10)Hinge Kit (includes left and right hinges)

L45117-001(11)

Display rear cover (includes wireless antennas)

L45110-001

Chapter 3 Illustrated parts catalog

Display components, touch models

Table 3-3 Display components and their descriptions
Item

Description

Spare part number(1)

Display panel

L45108-001(2)

Camera module

L45118-001

Microphone board (not illustrated)

L44541-001

Display/camera cable assembly(3)

Models without WWAN

L46649-001(4)Models with WWAN

L46650-001(5)WWAN antennas

L46648-001(6)

WLAN antennas (dual)

L46647-001(7)Hinge Kit (includes left and right hinges)

L46651-001(8)

Display rear cover (includes wireless antennas)

L46645-001

Display components, touch models

25Cable Kit

Table 3-4 Cable Kit components and their descriptions
Item

26

Description

Spare part number

Cable Kit, includes the following parts:

L45087-001(1)

Power/USB board cable(2)

Card reader board cable(3)

TouchPad cable(4)

Fingerprint sensor cable

Chapter 3 Illustrated parts catalog

Bracket Kit

Table 3-5 Bracket Kit components and their descriptions
Item

Description

Spare part number

Bracket Kit, includes the following parts:

L45097-001(1)Fingerprint sensor bracket(2)

Thermal bracket(3)

USB Type-C port bracket(4)

RJ-45 bracket

Bracket Kit

27

Mass storage devices

Table 3-6 Mass storage devices and their descriptions
Item

Description(1)

Solid-state drive, M.2(2)

512 GB, PCIe, TLC

L45125-001

256 GB, PCIe

L45124-001

128 GB, SATA-3, TLC

L45123-001

16 GB, PCIe (Optane memory module)

L45122-001

Hard drive
1 TB, 5400 rpm, 7 mm

L30422-001

500 GB, 7200 rpm, 7 mm

703267-001

Hard Drive Hardware Kit, includes the following parts:

L45094-001(3)

Hard drive cover(4)

Hard drive cable
Hard drive bracket (not illustrated; used to add a hard drive to models with a solid-state drive
as primary storage)

28

Spare part number

Chapter 3 Illustrated parts catalog

L45781-001

Miscellaneous parts
Table 3-7 Miscellaneous parts and their descriptions
Description

Spare part number

AC adapters
65-W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM

913691-850

65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC

710412-001

65 W, USB Type-C, wall mount, nPFC, 1.8 m

L32392-001

45-W Smart AC power adapter, 4.5 mm barrel connector

741727-001

45-W Smart AC power adapter, 4.5 mm barrel connector, 2 prong

742436-001

45 W, USB Type-C, wall mount, nPFC, 1.8 m

L32390-001

45 W, USB-PD, nPFC, 3 pin

934739-850

Plastics Kit (includes fingerprint sensor insert, IR and HD camera sponges, and display enclosure
adhesive)

L45095-001

Screw Kit

L45121-001

Power cord (3-pin, C5, black, conventional, 1.0-m), for use in:Argentina

L19357-001

Australia

L19358-001

BrazilL19359-001

Denmark

L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)

L19361-001

India

L19363-001

Israel

L19362-001

Italy

L19364-001

Japan

L19365-001

North America

L19367-001

People’s Republic of China

L19368-001

South Africa

L19369-001

South Korea

L19366-001

Switzerland

L19370-001

Taiwan

L19372-001

Thailand

L19371-001

United Kingdom and Singapore

L19373-001

Power cord (3-pin, C5, black, conventional, 1.8-m), for use in:Argentina

L19357-002

Australia

L19358-002

Miscellaneous parts

29

Table 3-7 Miscellaneous parts and their descriptions (continued)
Description

Spare part number

Denmark

L19360-002

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)

L19361-002

India

L19363-002

Israel

L19362-002

Italy

L19364-002

Japan

L19365-002

North America

L19367-002

The People’s Republic of China

L19368-002

South Africa

L19369-002

South Korea

L19366-002

Switzerland

L19370-002

Taiwan

L19372-002

Thailand

L19371-002

United Kingdom and Singapore

L19373-002

Power cord (C7, black, 1.00-m), for use in:Japan

L19375-001

Power cord (3-pin, C5NS, black, duckhead, 1.0-m), for use in:Australia

L36816-001

Denmark

L36817-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)

L36818-001

Israel

L36819-001

Japan

L36821-001

North America

L36822-001

The People’s Republic of China

L36823-001

South Africa

L36824-001

Switzerland

L36825-001

Thailand

L36826-001

Taiwan

L36827-001

United Kingdom

L36828-001

Italy

L44788-001

Brazil

L44789-001

Power cord (3-pin, C5NS, black, duckhead, 1.8-m), for use in:Australia

30

Chapter 3 Illustrated parts catalog

L45264-001

Table 3-7 Miscellaneous parts and their descriptions (continued)
Description

Spare part number

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden)

L45265-001

Israel

L45266-001

Italy

L45267-001

Japan

L45268-001

North America

L45269-001

The People’s Republic of China

L45270-001

South Africa

L45271-001

Switzerland

L45272-001

Taiwan

L45274-001

Thailand

L45273-001

United Kingdom

L45275-001

Power cord (duckhead, C5NS), for use in:Australia

L45201-001

North America

L44792-001

The People’s Republic of China

L45200-001

South Korea

L44793-001

The United Kingdom

L45203-001

Miscellaneous parts31

4

Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:●

Tweezer●

Non-conductive, non-marking plastic tool●

Magnetic Phillips P1 screwdriver●

Magnetic Torx T8 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
CAUTION:

Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during thereassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables teareasily.

32

Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to thecomputer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray isclosed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools andequipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in theinternal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information

33

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in thissection.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity
Note the following:●

Different activities generate different amounts of static electricity.

●

Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event

55%

40%

10%

Walking across carpet

7,500 V

15,000 V

35,000 V

Walking across vinyl floor

3,000 V

5,000 V

12,000 V

Motions of bench worker

400 V

800 V

6,000 V

Removing DIPs from plastic tube

400 V

700 V

2,000 V

Removing DIPs from vinyl tray

2,000 V

4,000 V

11,500 V

Removing DIPs from Styrofoam

3,500 V

5,000 V

14,500 V

Removing bubble pack from PCB

7,000 V

20,000 V

26,500 V

Packing PCBs in foam-lined box

5,000 V

11,000 V

21,000 V

Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.

NOTE:

As little as 700 volts can degrade a product.

Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree ofsensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

34●

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

●

Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

●

Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

●

Always be properly grounded when touching a sensitive component or assembly.

Chapter 4 Removal and replacement procedures preliminary requirements

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:●

Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must beconnected and fit snugly into the banana plug connector on the grounding mat or workstation.

●

Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible withmost types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet witha maximum of one-megohm ± 10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
MethodVoltage

Antistatic plastic

1,500

Carbon-loaded plastic

7,500

Metallized laminate

15,000Grounding the work area
To prevent static damage at the work area, use the following precautions:●

Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to thework surface and properly grounded tools and equipment.

●

Use static-dissipative mats, foot straps, or air ionizers to give added protection.

●

Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.

●

Turn off power and input signals before inserting and removing connectors or test equipment.

●

Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

●

Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

●

Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include:●

Antistatic tape●

Antistatic smocks, aprons, or sleeve protectors●

Conductive bins and other assembly or soldering aids●

Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance●

Static-dissipative table or floor mats with hard tie to ground

Electrostatic discharge information

35

●

Field service kits●

Static awareness labels●

Wrist straps and footwear straps providing one-megohm +/- 10% resistance●Material handling packages●

Conductive plastic bags●

Conductive plastic tubes●

Conductive tote boxes●

Opaque shielding bags●

Transparent metallized shielding bags●

Transparent shielding tubes

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:

36●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Chapter 4 Removal and replacement procedures preliminary requirements

5

Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supportedby the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.

Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 19 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 19 screws that must be removed, replaced, or loosened when servicing Customer SelfRepair parts. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 32 for initial safety procedures.
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer

Battery Safe mode
Before removing internal components, you must place the computer in “Battery Safe mode.” This mode
avoids short-circuits or system malfunction by removing power from internal components.
To place the computer in “Battery Safe mode,” follow these steps:
1.

With the computer turned off and AC adapter connected, press the following key and button
combination: Windows key + Backspace key + Power button.

2.

Turn the computer on to initiate “Battery Safe mode.”3.

After the computer powers off, disconnect the AC adapter.

In “Battery Safe mode,” the power button will not turn the computer on if the AC adapter is not connected.
To disengage “Battery Safe mode,” plug in the AC adapter and press the power button.

Component replacement procedures

37

Bottom cover
Table 5-1 Spare part description and number
Description

Spare part number

Bottom cover for use in models with discrete graphics memory

L45089-001

Bottom cover for use in models with UMA graphics memory

L45088-001

Before removing the bottom cover, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

Remove the bottom cover:1.

Loosen the five captive Phillips screws (1).

2.

Remove the two Phillips M2.0×5.0 screws (2) that secure the bottom cover to the computer.

3.

Starting under the display, use a non-conductive, non-marking tool to pry the cover up (3), and thenremove the bottom cover from the computer (4).

Reverse these procedures to install the bottom cover.

38

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Battery
Table 5-2 Spare part description and number
Description

Spare part number

Battery, 3 cell, 45 Whr, 3.92 Ah

L32656-002

Before removing the battery, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

Remove the battery:1.

Remove the three Phillips M2.0×4.0 screws (1) that secure the battery to the computer.

2.

Rotate the top of the battery up (2), and then lift the battery out of the computer (3).

Reverse this procedure to install the battery.

Component replacement procedures

39

Memory modules
Table 5-3 Spare part description and number
Description

Spare part number

16 GB

865396-855

8 GB820570-005

4 GB

820569-005

IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS fromwww.hp.com.
Failure to update the computer to the latest BIOS prior to installing new memory may result in various systemproblems.
Before removing the memory module, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the memory module:
1.

Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)2.

Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.

Reverse this procedure to install a memory module.

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Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality.
Table 5-4 Spare part description and number
Description

Spare part numberIntel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 Combo Adaptor (non-vPro)

L22634-001

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter

915621-001

Realtek RTL8822BE 802.11AC 2 × 2 Wi-Fi + Bluetooth 4.2 combination adapter

915623-001

Before removing the WLAN module, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the WLAN module:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled “1” connects to the WLAN module “Main” terminal labeled “1”.
The WLAN antenna cable labeled “2” connects to the WLAN module “Aux” terminal labeled “2”. If thecomputer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects tothe middle terminal on the WLAN module.

2.

Remove the Phillips M2.0×2.5 screw (2) that secures the WLAN module to the computer. (The edge ofthe module opposite the slot rises away from the computer.)Component replacement procedures

41

3.

Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

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Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

WWAN module
NOTE:

The WWAN module and the WLAN module are not interchangeable.

Table 5-5 Spare part description and number
Description

Spare part numberIntel XMM 7360 LTE-Advanced

L15398-001

Intel XMM 7262 LTE-Advanced (Cat6)

L35286-001

Before removing the WWAN module, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the WWAN module:
1.

Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module “Main” terminal. The blue
WWAN antenna cable is connected to the WWAN module “Aux” terminal.

2.

Remove the Phillips M2.0×2.5 screw (2) that secures the WWAN module to the system board.

Component replacement procedures

43

3.

Remove the WWAN module (3) by pulling the module away from the slot.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.

NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.

Reverse this procedure to install the WWAN module.

44

Chapter 5 Removal and replacement procedures for Customer Self-Repair partsM.2 solid-state drive
Table 5-6 Spare part description and number
Description

Spare part number

512 GB, PCIe, TLC

L45125-001

256 GB, PCIe

L45124-001

128 GB, SATA-3, TLC

L45123-001

16 GB, PCIe (Optane memory module)

L45122-001

Before removing the solid-state drive, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the solid-state drive:
1.

Remove the Phillips M2.0×2.5 screw (1) that secures the solid-state drive to the computer.

2.

Remove the solid-state drive (2) by pulling the module away from the slot at an angle.

Reverse this procedure to install the solid-state drive.

Component replacement procedures

45

Hard drive
Table 5-7 Spare part description and number
Description

Spare part number

Hard drive, 1 TB, 5400 rpm, 7 mm

L30422-001

Hard drive, 500 GB, 7200 rpm, 7 mm

703267-001

Hard Drive Hardware Kit (includes hard drive cover and connector)

L45094-001

Hard drive bracket (used to add a hard drive to models with a solid-state drive as primary storage)

Before removing the hard drive, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the hard drive:46

1.

Release the ZIF connector (1), and then disconnect the hard drive cable from the system board (2).

2.

Remove the two Phillips M2.0×4.0 screws (3) that secure the hard drive to the computer.

3.

Lift the tab (4), and then use the tab to lift the hard drive from the bay (5).

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4.

To disassemble the hard drive, disconnect the connector from the hard drive (1), remove the four Phillips
M3.0×3.0 screws (2) that secure the cover to the drive, and then lift the cover off the drive (3).

Reverse these procedures to install a hard drive.

Component replacement procedures47

6Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.

Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 19 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 43 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal andreplacement.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Speaker assembly
Table 6-1 Spare part description and number
Description

Spare part number

Speaker assembly

L45092-001

Before removing the speaker assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the speaker assembly:
1.

Disconnect the speaker cable from the system board (1).

2.

Remove the antenna cables from the routing channel in the right speaker (2).

3.

Remove the display cable from the routing channel near the left speaker (3).

4.

Remove the two Phillips M2.0×6.0 screws (4) that secure the speakers to the computer.

5.

Remove the speakers from the computer (5).

Reverse this procedure to install the speaker assembly.

Component replacement procedures

49

Fan
Table 6-2 Spare part description and number
Description

Spare part number

Fan for use in models with discrete graphics

L45101-001

Fan for use in models with UMA graphics

L45100-001

NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of thecomputer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor andis designed to turn on automatically when high temperature conditions exist. These conditions are affected byhigh external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through theventilation grill.
Before removing the fan, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the fan:1.

Disconnect the fan cable (1) from the system board and remove the tape (2) that secures the cable.

2.

Remove the Phillips M2.0×4.0 screw (3) that secures the fan to the computer.

3.

Slide the fan out from under the heat sink (4), and then lift the fan out of the computer (5).

Reverse this procedure to install the fan.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Heat sink
NOTE:

All heat sink spare part kits include replacement thermal material.

Table 6-3 Spare part description and number
Description

Spare part number

Heat sink for use in models with discrete graphics

L45099-001

Heat sink for use in models with UMA graphics

L45098-001

Before removing the heat sink, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the heat sink:1.

To remove the heat sink on models with discrete graphics memory:a.

In the order indicated on the heat sink, loosen the six captive Phillips screws (1) that secure theheat sink to the system board.

b.

Lift the heat sink from the system board (2), and then pull the heat sink away from the side of thechassis to remove it (3).

Component replacement procedures

51

c.

2.

52

Thoroughly clean thermal material from the surfaces of the system board components (1) (3) andthe heat sink (2) (4) each time you remove the heat sink. All heat sink and system board spare partkits include thermal material.

To remove the heat sink on models with UMA graphics memory:a.

In the order indicated on the heat sink, loosen the four captive Phillips screws (1) that secure theheat sink to the system board.

b.

Lift the heat sink from the system board (2), and then pull the heat sink away from the side of thechassis to remove it (3).

Chapter 6 Removal and replacement procedures for Authorized Service Provider partsc.

Thoroughly clean thermal material from the surfaces of the system board component (1) and theheat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits
include thermal material.

Reverse this procedure to install the heat sink.

Component replacement procedures

53

Power/USB board
Table 6-4 Spare part description and number
Description

Spare part number

Power/USB board

L44578-001

Power/USB board cable (included in Cable Kit)

L45087-001

Thermal bracket (included in Bracket Kit)

L45097-001

Before removing the power/USB board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the power/USB board:

54

1.

Remove the two Phillips M2.0×4.0 screws (1) that secure the thermal bracket to the computer.

2.

Lift the bracket out of the computer (2).

3.

Disconnect the cable from the ZIF connector on the power/USB board (1).

4.

Remove the Phillips M2.5×4.0 screw (2) that secures the board to the computer.

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5.

Lift the rear of the board up, and then pull the board away from the connector and out of the computer
to remove it (3).

Reverse this procedure to install the power/USB board.

Component replacement procedures

55

Battery connector board
Table 6-5 Spare part description and number
Description

Spare part number

Battery connector board

L45086-001

Before removing the battery connector board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the battery connector board:
1.

Remove the two Phillips M2.0×2.5 screws (1) that secure the board to the computer.

2.

Pull the board away from the connector on the system board, and then remove the battery connector
board from the computer (2).

Reverse this procedure to install the battery connector board.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

TouchPad assembly
Table 6-6 Spare part description and number
Description

Spare part number

TouchPad assembly

L45093-001

NOTE:

The TouchPad cable is available in the Cable Kit using spare part number L45087-001.

Before removing the TouchPad assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the TouchPad assembly:
1.

Disconnect the cable from the ZIF connector on the TouchPad (1).

2.

Lift the cable to remove it from the adhesive that secures it to the TouchPad (2).

3.

Lift the silver tape from the TouchPad (3).

4.

Remove the six broad head Phillips M2.0×2.0 screws (4) that secure the TouchPad to the computer.

5.

Lift the TouchPad out of the computer (5).

Reverse this procedure to install the TouchPad assembly.

Component replacement procedures57

Fingerprint sensor assembly
Table 6-7 Spare part description and number
Description

Spare part number

Fingerprint sensor assembly

L45096-001

Fingerprint sensor bracket (included in Bracket Kit)

L45097-001

Fingerprint sensor cable (included in the Cable Kit)

L45087-001

Fingerprint sensor insert (included in Plastics Kit; for use in models without a fingerprint sensor)

L45095-001

Before removing the fingerprint sensor assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the following components:a.

Bottom cover (Bottom cover on page 38).

b.

Battery (Battery on page 39).

c.

Hard drive (Hard drive on page 46)

Remove the fingerprint sensor assembly:
1.

Slide the bracket toward the inside of the computer, and then lift it off the fingerprint sensor board (1).
TIP:

A tool may be required to push and disengage the bracket.

2.

Disconnect the cable from the ZIF connector on the fingerprint sensor (2).

3.

From the top of the computer, push the fingerprint sensor up to disengage and remove it (3).

Reverse this procedure to install the fingerprint sensor assembly.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Card reader board
Table 6-8 Spare part description and number
Description

Spare part number

Card reader board assembly (includes cable)

L44579-001

NOTE: The card reader board cable is also available in the Cable Kit using spare part number
L45087-001.

Before removing the card reader board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the card reader board:
1.

Remove the two Phillips M2.0×2.0 screws (1) that secure the card reader board to the computer.

2.

Remove the tape from the cable (2).

3.

Position the board upside down so you can access the connectors underneath (3).

4.

Disconnect the RTC battery from the card reader board (1).

5.

Disconnect the card reader board cable from the card reader board ZIF connector (2).

Component replacement procedures

59

6.

Lift the card reader board out of the computer (3).

Reverse this procedure to install the card reader board.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

RTC battery
Table 6-9 Spare part description and number
Description

Spare part number

RTC battery

L02772-001

Before removing the RTC battery, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Remove the RTC battery:NOTE:

The RTC battery connector is located on the bottom of the card reader board.

1.

Remove the screws from the card reader board, and then position the board upside down so you canaccess the connectors underneath (see Card reader board on page 59).

2.

Disconnect the RTC battery from the card reader board (1).

3.

Lift the battery to disengage it from the adhesive that secures it to the computer (2).

Reverse this procedure to install the RTC battery.

Component replacement procedures

61

System board
NOTE:

All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows 10 operating system
Table 6-10 Spare part description and number
Description

Spare part number

System board for use in models with discrete graphics memory●

Intel Core i7-8565U processor and Nvidia GeForce MX130 graphics memory

L44892-xxx●

Intel Core i7-8565U processor and Nvidia GeForce MX150 graphics memory

L44893-xxx●

Intel Core i5-8365U processor

L44890-xxx●

Intel Core i5-8265U processor and Nvidia GeForce MX130 graphics memory

L44889-xxx●

Intel Core i5-8265U processor and Nvidia GeForce MX150 graphics memory

L44891-xxx●

Intel Core i3-8145U processor

L44888-xxx

System board for use in models with UMA graphics memory●

Intel Core i7-8565U processor

L44886-xxx●

Intel Core i5-8365U processor

L44885-xxx●

Intel Core i5-8265U processor

L44883-xxx●

Intel Core i5-8265U processor (WWAN models)L44884-xxx●

Intel Core i3-8145U processor

L44881-xxx●

Intel Core i3-8145U processor (WWAN models)L44882-xxx●

Intel Pentium 5405U processor

L44887-xxx●

Intel Celeron 4255U processor

L44880-xxx

Before removing the system board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the following components:a.

Bottom cover (Bottom cover on page 38).

b.

Battery (Battery on page 39)c.

Battery connector board (Battery connector board on page 56)

When replacing the system board, be sure to remove the following components (as applicable) from thedefective system board and install on the replacement system board:

62●

Memory modules (Memory modules on page 40)●

WLAN/Bluetooth module (WLAN/Bluetooth combo card on page 41)

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

●

WWAN module (WWAN module on page 43)●

M.2 solid-state drive (M.2 solid-state drive on page 45)●

Heat sink (Heat sink on page 51)

Remove the system board:
1.

Disconnect the following cables from the system board:(1): Power connector cable(2): Antennas from WWAN module (select models only)(3): Speaker cable(4): Antennas from WLAN module (select models only)(5): Display cable (ZIF)(6): USB cable from USB/power board (ZIF)(7): Fan cable(8): Keyboard cable (ZIF)(9): Card reader cable (ZIF)(10): TouchPad cable (ZIF)(11): Backlight cable (ZIF)(12): Fingerprint sensor cable (ZIF)(13): Hard drive cable

2.

Remove the four Phillips M2.0×4.0 screws (1) that secure the system board to the computer.

3.

Remove the two Phillips M2.0×2.5 screws (2) that secure the system board to the computer.

4.

Remove the broad head Phillips M2.5×2.5 screw (3) that secures the system board to the computer.

Component replacement procedures

63

5.

Remove the RJ-45 cover from the system board (4).

6.

Remove the bracket from the USB-Type C port (5).
The USB bracket and RJ-45 cover are available in the Bracket Kit using spare part number L45097-001.

7.

Rotate the right side of the system board upward (1).

8.

Pull the system board away from the connectors on the side of the chassis to remove it from thecomputer (2).

Reverse this procedure to install the system board.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display assembly, touch models
Before disassembling the display assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Disassemble the display assembly:
TIP: You can remove the display panel and camera with or without removing the display assembly from thecomputer. Steps 1 - 4 show how to remove these components with the display assembly attached to thecomputer. Removing the remaining subcomponents requires that you remove the display assembly from thecomputer.
1.

Use a non-conductive, non-marking plastic tool to disengage the top of the display panel from thedisplay back cover (enclosure) (1).

2.

Lift at the hinge cap to disengage the bottom of the panel (2), and then rotate the top of the display
panel onto the keyboard (3).

Component replacement procedures

65

3.

Lift the tape from atop the connector on the display panel (1), lift the locking latch (2), and thendisconnect the cable from the panel (3).
The display panel is available using spare part number L45108-001.

4.

If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), andthen peel the silver tape up (2) and remove the module from the enclosure (3).
The HD camera is available using spare part number L45118-001.

NOTE: You must remove the display assembly from the computer to remove the remaining display
subcomponents.
5.

66

If it is necessary to remove the display assembly from the computer:

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6.

a.

Disconnect the antennas from the WWAN module (1) (select models only).

b.

Disconnect the antennas from the WLAN module (2) (select models only).

c.

Remove the antenna cables from the routing channel in the right speaker (3).

d.

Disconnect the display cable from the system board ZIF connector (4), and then remove the cablefrom the routing channel in the chassis (5).

e.

Remove the four Torx T8 2.5×4.0 screws (6) that secure the display assembly to the computer.

f.

Rotate the display to open the hinges (7), and then separate the display from the computer (8).

If it is necessary to remove the hinges from the display enclosure, remove the two Phillips broad head
M2.5×2.5 screws (1) and the Phillips M2.0×4.0 screw (2) from the bottom of each hinge.

Component replacement procedures

67

7.

Slide the hinges toward the middle and then lift them from the enclosure (3).
The display hinges are available using spare part number L46651-001.

8.

If it is necessary to replace the WWAN antennas, peel antennas from the enclosure (1), remove thecables from the clips in the sides of the enclosure (2), and then remove the antennas and cables fromthe enclosure (3).
WWAN antennas are available using spare part number L46648-001.

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Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

9.

If it is necessary to replace the WLAN antennas, peel the antennas from the enclosure (1), remove thecables from the clips in the bottom of the enclosure (2), and then remove the antennas and cables fromthe enclosure (3).
WLAN antennas are available spare part number L46647-001.

10. If it is necessary to remove or replace the display/camera cable, use the following steps:
Displays with an HD camera and WWANa.

Rotate the WWAN antennas (1), and then disconnect the WWAN cable (2).

b.

Disconnect the cable from the ZIF connector on the camera module (3).

Component replacement procedures

69

c.

Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (4),and then remove the cable from the enclosure (5).

Displays with an HD camera, without WWANa.

70

Disconnect the cable from the ZIF connector on the camera module (1).

Chapter 6 Removal and replacement procedures for Authorized Service Provider partsb.

Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2),and then remove the cable from the enclosure (3).

Reverse this procedure to reassemble the touch display assembly.

Component replacement procedures

71Display assembly, non-touch models
Before disassembling the display assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

Disassemble the display assembly:
TIP: You can remove the bezel, display panel, and camera with or without removing the display assemblyfrom the computer. Steps 1 - 9 show how to remove these components with the display assembly attached tothe computer. Removing the remaining subcomponents requires that you remove the display assembly fromthe computer.
1.

Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and the bottom (3) of thebezel until it disengages from the display enclosure.

2.

Remove the display bezel (4).
Bezels are available using the following spare part numbers:
L45114-001: Models with an HD camera
L45115-001: Models with an HD+IR camera
L45116-001: Models without a camera

72

3.

If it is necessary to remove or replace the display panel, use a tweezer to grasp the end of the two piecesof tape that secure the bezel to the display enclosure (1). The tape is positioned under the left and rightsides of the display panel.

4.

Working up the side of the display panel, pull the tape out from behind both the left and right sides ofthe panel (2). You must pull the tape multiple times before it is completely removed.

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

5.

Rotate the top of the display panel onto the keyboard (3) to gain access to the display connector on theback of the panel.
Display panels are available using the following spare part numbers:
L45102-001: FHD, UWVA display
L45105-001: HD, SVA display

Component replacement procedures

73

6.

Lift the tape from atop the connector on the display panel (1), lift the locking latch (2), and thendisconnect the cable from the panel (3).
Display panels are available using spare part number L45102-001 for FHD panels and L45105-001 for
HD panels.

7.

74

Use the following steps to install a display panel:a.

Remove the backing from the bottom of the new tape to install in the display enclosure (1).

b.

Install the tape onto the left and right sides of the enclosure from the bottom (2) to the top (3).

c.

Remove the backing from the top of the installed tape (4).

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

d.

8.

Rotate the panel into place in the display enclosure (5).

If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), andthen peel the silver tape up (2) and remove the module from the enclosure (3).
The HD camera is available using spare part number L45118-001.

Component replacement procedures

75

9.

If it is necessary to remove or replace the IR camera, disconnect the cable from both sides of the camera(1), and then peel the camera module up to remove it from the adhesive that secures it to the enclosure(2) .
The HD+IR camera is available using spare part number L45119-001.

NOTE: You must remove the display assembly from the computer to remove the remaining display
subcomponents.
10. If it is necessary to remove the display assembly from the computer:76a.

Disconnect the antennas from the WWAN module (1) (select models only).

b.

Disconnect the antennas from the WLAN module (2) (select models only).

c.

Remove the antenna cables from the routing channel in the speaker (3).

d.

Disconnect the antennas from the WWAN module (1) (select models only).

e.

Disconnect the antennas from the WLAN module (2) (select models only).

f.

Remove the antenna cables from the routing channel in the right speaker (3).

g.

Disconnect the display cable from the system board ZIF connector (4), and then remove the cablefrom the routing channel in the chassis (5).

h.

Remove the four Torx T8 2.5×4.0 screws (6) that secure the display assembly to the computer.

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

i.

Rotate the display to open the hinges (7), and then separate the display from the computer (8).

11. If it is necessary to remove the hinges from the display enclosure, remove the two Phillips broad head
M2.5×2.5 screws (1) and the Phillips M2.0×4.0 screw (2) from the bottom of each hinge.
12. Slide the hinges toward the middle and then lift them from the enclosure (3).
The display hinges are available using spare part number L45117-001.

Component replacement procedures

7713. If it is necessary to replace the WWAN antennas, peel antennas from the enclosure (1), remove thecables from the clips in the sides of the enclosure (2), and then remove the antennas and cables fromthe enclosure (3).
WWAN antennas are available using spare part number L45113-001.

78

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

14. If it is necessary to replace the WLAN antennas, peel the antennas from the enclosure (1), remove thecables from the clips in the bottom of the enclosure (2), and then remove the antennas and cables fromthe enclosure (3).
NOTE: Models with dual antennas shown.
WLAN antennas are available using the following spare part numbers:
L45111-001: Single antenna
L45112-001: Dual antennas

15. If it is necessary to remove or replace the display/camera cable, use the following steps:
Displays with an HD camera and WWANa.

Rotate the WWAN antennas (1), and then disconnect the WWAN cable (2).

b.

Disconnect the cable from the ZIF connector on the camera module (3).

Component replacement procedures

79

c.

Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (4),and then remove the cable from the enclosure (5).
The display/camera cable for models with an HD camera and WWAN is available using spare partnumber .

Displays with an IR camera and WWAN

80a.

Rotate the WWAN antennas (1), and then disconnect the WWAN cable (2).

b.

Disconnect the cable from the ZIF connector on both ends of the camera module (3).

Chapter 6 Removal and replacement procedures for Authorized Service Provider partsc.

Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (4),and then remove the cable from the enclosure (5).

Displays with an HD camera, without WWANa.

Disconnect the cable from the ZIF connector on the camera module (1).

Component replacement procedures

81

b.

Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2),and then remove the cable from the enclosure (3).

Reverse this procedure to reassemble the non-touch display assembly.

82

Chapter 6 Removal and replacement procedures for Authorized Service Provider partsPower connector cable
Table 6-11 Spare part description and number
Description

Spare part number

Power connector cable

L01048-001

Before removing the power connector cable, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 37).

2.

Place the computer in “Battery Safe mode” (Battery Safe mode on page 37).

3.

Remove the bottom cover (Bottom cover on page 38).

4.

Remove the battery (Battery on page 39).

5.

Remove the display (Display assembly, touch models on page 65).

Remove the power connector cable:
1.

Remove the two Torx T8 2.5×4.0 screws from the right hinge (1).

2.

Rotate the hinge up from atop the power connector (2).

3.

Disconnect the cable from the system board (3).

4.

Remove the connector up and out of the computer (4).

Reverse this procedure to install the power connector cable.

Component replacement procedures

83

Keyboard/top cover
The top cover with keyboard remains after removing all other spared parts from the computer.
In this section, the first table provides the main spare part number for the keyboards. The second tableprovides the country codes.
Table 6-12 Spare part description and number
Description

Spare part number

Keyboard/top cover, no backlight

L45091-xx1

Keyboard/top cover, backlit

L45090-xx1

Table 6-13 Spare part country codes84

For use in country
or region

Spare partnumberFor use in country
or region

Spare partnumberFor use in country
or region

Spare partnumberBelgium-A41

Iceland-DD1

Slovenia-BA1

Brazil

-201

India

-D61

South Korea-AD1

Bulgaria-261

Israel

-BB1

Spain

-071

Chile

-161

Italy

-061

Switzerland-BG1

Czech Republic/Slovakia

-FL1

Japan

-291

Taiwan-AB1

Denmark, Finland, andNorway-DH1

The Netherlands-B31

Thailand-281

French Canada-DB1

Northern Africa-FP1

Turkey-141

France-051

Portugal-131

Ukraine-BD1

Germany-041

Russia-251

United Kingdom-031

Greece-151

Saudi Arabia-171

United States-001

Hungary-211

Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7

Computer Setup (BIOS), TPM, and HP Sure
Start

Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input andoutput devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of devices installed, the startup sequence of the computer, and the amount ofsystem and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer fromoperating properly.

Starting Computer Setup▲

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

Navigating and selecting in Computer Setup●

To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or
use a pointing device to select the item.

●

To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.

●

To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.

To exit Computer Setup, choose one of the following methods:●

To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes andExit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

●To save your changes and exit Computer Setup menus, select Main, select Save Changes and Exit, andthen select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Your changes go into effect when the computer restarts.

Restoring factory settings in Computer Setup
NOTE:

Restoring defaults will not change the hard drive mode.

To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1.

Start Computer Setup. See Starting Computer Setup on page 85.

2.

Select Main, select Apply Factory Defaults and Exit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

Using Computer Setup

85

NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
Your changes go into effect when the computer restarts.
NOTE:

Your password settings and security settings are not changed when you restore the factory settings.

Updating the BIOS
Updated versions of the BIOS may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Computer Setup (BIOS), first determine the BIOS version on yourcomputer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (ifyou are already in Windows) or by using Computer Setup.
1.

Start Computer Setup. See Starting Computer Setup on page 85.

2.

Select Main, and then select System Information.

3.

To exit Computer Setup menus without saving your changes, select Main, select Ignore Changes andExit, and then select Yes.
NOTE: If you are using arrow keys to highlight your choice, you must then press enter.

To check for later BIOS versions, see Downloading a BIOS update on page 86.

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

86

2.

Select Updates, and then select Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:

Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on yourcomputer. Make a note of the date, name, or other identifier. You may need this information tolocate the update later, after it has been downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.

Changing the boot order using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1.

Access the Boot Device Options menu:●

2.

Turn on or restart the computer, and when the HP logo appears, press f9 to enter the Boot Device
Options menu.

Select a boot device, press enter, and then follow the on-screen instructions.

TPM BIOS settings (select products only)
IMPORTANT: Before enabling Trusted Platform Module (TPM) functionality on this system, you must ensurethat your intended use of TPM complies with relevant local laws, regulations and policies, and approvals or
licenses must be obtained if applicable. For any compliance issues arising from your operation/usage of TPM
which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will
not be responsible for any related liabilities.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup(BIOS).
NOTE:

If you change the TPM setting to Hidden, TPM is not visible in the operating system.

To access TPM settings in Computer Setup:1.

Start Computer Setup. See Starting Computer Setup on page 85.

2.

Select Security, select TPM Embedded Security, and then follow the on-screen instructions.

TPM BIOS settings (select products only)87Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that monitors the computer's BIOS
for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restoresthe BIOS to its previously safe state, without user intervention.
HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find yourproduct, and then follow the on-screen instructions.

88

Chapter 7 Computer Setup (BIOS), TPM, and HP Sure Start

8

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 89.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help andSupport or HP Support Assistant.
1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:a.

Select the Start button, and then select HP Help and Support.

b.

Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run asadministrator.

– or –To access HP PC Hardware Diagnostics Windows from HP Support Assistant:a.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:●

A Failure ID link is displayed. Select the link and follow the on-screen instructions.

●

A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions.

●

Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows (select products only)89Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, and then enter the product name ornumber in the search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:▲

Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFINOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 91.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or othersoftware components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:▲

Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

90

Chapter 8 Using HP PC Hardware Diagnostics

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE:

If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 91.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

Using HP PC Hardware Diagnostics UEFI

91

1.

Go to http://www.hp.com/support.

2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (selectproducts only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFINOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to aserver.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name ornumber.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform thefollowing customizations:92●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately ininteractive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require thetraditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

Chapter 8 Using HP PC Hardware Diagnostics

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)93

9

Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for mostproducts:●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 94).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 94).

●

Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool tocreate recovery media (select products only) on page 94).

●

Restoring and recovery—Windows offers several options for restoring from backup, refreshing thecomputer, and resetting the computer to its original state (see Using Windows tools on page 94).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE:

If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1.

Select the Start button, and then select the Get Help app.

2.

Enter the task you want to perform.

NOTE:

You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (selectproducts only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive,
as follows:94

1.

Go to http://www.hp.com/support.

2.

Select Software and Drivers, and then follow the on-screen instructions.

Chapter 9 Backing up, restoring, and recovering

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 94.

Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 94.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:▲

Insert the HP Recovery media, and then restart the computer.

Changing the computer boot orderIf your computer does not restart using the HP Recovery media, you can change the computer boot order. Thisis the order of devices listed in BIOS where the computer looks for startup information. You can change theselection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
For computers or tablets with keyboards attached:▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3.

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Restoring and recovery95

10 Specifications
Computer specifications
Table 10-1 Computer specifications
Metric

U.S.

Depth

23.1 cm

9.09 inWidth

30.9 cm

12.15 in

Height (non-touch)

1.8 cm0.71 in

Height (touch)

1.9 cm0.75 inNon-touch, M.2 SSD,

1.49 kg

3.28 lbs

Non-touch, hard drive

1.59 kg

3.50 lbs

Touch, M.2 SSD,

1.68 kg

3.70 lbs

Touch, hard drive

1.78 kg

3.92 lbs

Dimensions

WeightInput power
Operating voltage

19.0 V dc @ 4.74 A – 90 W or 18.5 V dc @ 3.5 A - 65 W

Operating current

4.74 A or 3.5 A

Temperature
Operating (not writing to optical disc)

0°C to 35°C

32°F to 95°F

Operating (writing to optical disc)

5°C to 35°C

41°F to 95°F

Nonoperating-20°C to 60°C

-4°F to 140°F

Relative humidity
Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating (14.7 to 10.1 psia)-15 m to 3,048 m

50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia)-15 m to 12,192 m-50 ft to 40,000 ft

Shock
Operating

125 g, 2 ms, half-sine

Nonoperating

200 g, 2 ms, half-sine

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this rangeof temperatures.

96

Chapter 10 Specifications

39.6-cm (15.6-in) display specifications
Table 10-2 Display specifications
MetricU.S.

Active diagonal size

39.6-cm

15.6-in

Resolution

1366 × 768 (HD)1920 × 1080 (FHD)

Surface treatment

Anti-glare

Brightness

220 nits (typical)

Viewing angle

SVA (HD)UWVA (FHD)

Backlight

LED

Hard drive specifications
Table 10-3 Hard drive specifications
1 TB*

500 GB*

Height

7.0 mm

7.0 mm

Width

70 mm

70 mm

Weight

115 g

101 g or 95 g

Interface type

SATA

SATA

Transfer rate

100 MB/sec

100 MB/sec

Security

ATA security

ATA security

Single track

1.4 ms

3 ms

Average

10 ms

13 ms

Maximum

12 ms

24 ms

Logical blocks

1,938,921,461

1,048,576,000

Disc rotational speed

5400 rpm

7200 rpm or 5400 rpm

Dimensions

Seek times (typical read, including setting)Operating temperature*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE:

Certain restrictions and exclusions apply. Contact technical support for details.

39.6-cm (15.6-in) display specifications

97

Solid-state drive specifications
Table 10-4 Solid-state drive specifications
128 GB*

256 GB*

512 GB*

Height

1.0 mm

1.0 mm

1.0 mmLength50.8 mm50.8 mm50.8 mmWidth

28.9 mm

28.9 mm

28.9 mm

Weight< 10 g< 10 g< 10 gSequential readup to 2150 MB/sec

up to 2150 MB/sec

up to 2150 MB/sec

Random read

Up to 300,000 IOPs

Up to 300,000 IOPs

Up to 300,000 IOPs

Sequential write

up to 1260 MB/sec

up to 1550 MB/sec

up to 1550 MB/sec

Random write

Up to 100,000 IOPs

Up to 100,000 IOPs

Up to 100,000 IOPs

Interface type

SATA-3PCIe

PCIe

Ready time, maximum (to not busy)

1.0 ms< 1.0 ms

< 1.0 ms

Access times, logical

0.1 ms

0.1 ms

0.1 msTotal logical sectors

234,441,648

468,883,296

1,000,215,216

Transfer rate

Operating temperature

0°C to 70°C (32°F to 158°F)*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE:

98

Certain restrictions and exclusions apply. Contact technical support for details.

Chapter 10 Specifications

11 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Businesscomputers. This chapter also provides general instructions for restoring nonvolatile memory that can containpersonal data after the system has been powered off and the hard drive has been removed.
HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shippedfrom HP, assuming that no subsequent modifications have been made to the system and assuming that noapplications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain
in nonvolatile memory. Use the steps below to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in thischapter.
Current BIOS steps
1.

Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a.

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b.

Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.

c.

During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d.

Select the Security menu, select Restore Security Settings to Factory Defaults, and then selectYes to restore security level defaults.
The computer will reboot.

e.

During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f.

If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make theselection to return to the prior menu.

99

g.

If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.

h.

Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at thewarning message.
The computer will reboot.

i.

During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

2.

j.

Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.

k.

Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.

l.

Remove all power and system batteries for at least 24 hours.

Complete one of the following:●

Remove and retain the storage drive.

– or –●

Clear the drive contents by using a third party utility designed to erase data from an SSD.

– or –●

Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

IMPORTANT:

If you clear data using Secure Erase, it cannot be recovered.

a.

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

b.

Select the Security menu and scroll down to the Utilities menu.

c.

Select Hard Drive Utilities.

d.

Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, andthen follow the on-screen instructions to continue.

100 Chapter 11 Statement of memory volatility

Nonvolatile memory usage
Table 11-1 Nonvolatile memory usage

Nonvolatile
Memory TypeHP Sure Start flash(select models
only)Amount (Size)

Does thismemorystore
customerdata?

Does thismemoryretain datawhen power
is removed?

8 MBytesNo

Yes

What is the
purpose of thismemory?
Providesprotected
backup ofcritical System
BIOS code, EC
firmware, andcriticalcomputerconfiguration
data for selectplatforms that
support HP
Sure Start.

How is data input into thismemory?

How is this memory
write-protected?

Data cannot be written to thisdevice via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.

This memory is protectedby the HP Sure Start
Embedded Controller.

For more
information,
see Using HP
Sure Start(select models
only)
on page 104.
Real Time Clock(RTC) battery
backed-up CMOS
configuration
memory256 Bytes

No

YesStores systemdate and timeand noncriticaldata.

RTC battery backed-up CMOS
is programmed using theComputer Setup (BIOS), orchanging the Microsoft
Windows date & time.

This memory is not writeprotected.

Controller (NIC)
EEPROM

64 KBytes (notcustomer
accessible)

No

Yes

Stores NIC
configuration
and NIC
firmware.

NIC EEPROM is programmedusing a utility from the NIC
vendor that can be run fromDOS.

A utility is required towrite data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner willrender the NIC nonfunctional.

DIMM Serial
Presence Detect(SPD)configuration data

256 Bytes permemorymodule, 128
Bytes
programmable(not customer
accessible)

No

Yes

Stores memory
moduleinformation.

DIMM SPD is programmed by
the memory vendor.

Data cannot be written tothis memory when themodule is installed in acomputer. The specificwrite-protection method
varies by memory vendor.

System BIOS

9 MBytes

Yes

YesStores system
BIOS code andcomputerconfiguration
data.

System BIOS code isprogrammed at the factory.
Code is updated when thesystem BIOS is updated.
Configuration data andsettings are input using theComputer Setup (BIOS) or acustom utility.

NOTE: Writing data tothis ROM in an
inappropriate manner canrender the computer nonfunctional.
A utility is required forwriting data to thismemory and is available
on the HP website; go to
http://www.hp.com/

Nonvolatile memory usage 101

Table 11-1 Nonvolatile memory usage (continued)

Nonvolatile
Memory Type

Amount (Size)

Does thismemorystore
customerdata?

Does thismemoryretain datawhen power
is removed?

What is the
purpose of thismemory?

How is data input into thismemory?

How is this memory
write-protected?
support. Select Find yourproduct, and then follow
the on-screen
instructions.

Intel Management 1.5 MBytes or 7
Engine Firmware
MBytes(present only inselect Elite or Z
models. For more
information, go to
http://www.hp.com/
support. SelectFind yourproduct, and thenfollow the onscreen
instructions.)

Yes

Yes

StoresManagement
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party datastore.

Management Engine Code isprogrammed at the factory.
Code is updated via Intelsecure firmware update
utility. Unique Provisioning
Data can be entered at thefactory or by anadministrator using theManagement Engine (MEBx)
setup utility. The third party
data store contents can be
populated by a remotemanagement console or local
applications that have beenregistered by anadministrator to have accessto the space.

The Intel chipset isconfigured to enforce
hardware protection toblock all direct read/write
access to this area. AnIntel utility is required for
updating the firmware.
Only firmware updates
digitally signed by Intelcan be applied using thisutility.

Bluetooth flash(select products
only)

2 MbitNo

YesStoresBluetoothconfigurationand firmware.

Bluetooth flash is
programmed at the factory.
Tools for writing data to thismemory are not publicly
available but can be obtained
from the silicon vendor.

A utility is required forwriting data to thismemory and is madeavailable through newer
versions of the driverwhenever the flash
requires an upgrade.

802.11 WLANEEPROM

4 Kbit to 8 Kbit

No

Yes

Storesconfigurationand calibration
data.

802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to thismemory are not made public.

A utility is required forwriting data to thismemory and is typicallynot made available to the
public unless a firmware
upgrade is necessary toaddress a unique issue.

Camera (selectproducts only)

64 KbitNo

YesStores camera
configurationand firmware.

Camera memory is
programmed using a utility
from the device
manufacturer that can be runfrom Windows.

A utility is required forwriting data to thismemory and is typicallynot made available to the
public unless a firmware
upgrade is necessary toaddress a unique issue.

Fingerprint sensor(select products
only)

512 KByte flash

Yes

Yes

Storesfingerprint
templates.

Fingerprint sensor memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.

Only a digitally signed
application can make thecall to write to the flash.

102 Chapter 11 Statement of memory volatility

Questions and answers
1.

How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question andanswer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

2.

a.

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

b.

Select Main, and then select Apply Factory Defaults and Exit.

c.

Follow the on-screen instructions.

d.

Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information andconfiguration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In thisenvironment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works toinitialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide morefunctionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by theoperating system. Examples of this requirement would be if you upgrade or downgrade the OS.

3.

Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.

4.

What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module isinstalled in a computer. Third-party tools do exist that can write to the EEPROM when the memory
module is not installed in a computer. Various third-party tools are available to read SPD memory.

5.

What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computerconfiguration data.

6.

How can the BIOS security be reset to factory defaults and data erased?

Questions and answers 103

IMPORTANT:

Resetting will result in the loss of information.

These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

7.

a.

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

b.

Select Main, and then select Reset Security to Factory Defaults.

c.

Follow the on-screen instructions.

d.

Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedureyou used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a.

Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen.

b.

Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.

c.

At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, andthen follow the on-screen instructions to continue.

Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors yourcomputer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models shipwith HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that mostusers can use the HP Sure Start default configuration. The default configuration can be customized byadvanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find yourproduct, and then follow the on-screen instructions.

104 Chapter 11 Statement of memory volatility

12 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 Vac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for all countries 105

Requirements for specific countries and regions
Table 12-1 Power cord requirements for specific countries and regions
Country/region

Accredited agency

Applicable note number

Argentina

IRAM

1

Australia

SAA

1

Austria

OVE

1

Belgium

CEBEC

1

BrazilABNT

1Canada

CSA

2

Chile

IMQ

1

Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

India

BIS

1

Israel

SII

1

Italy

IMQ

1

Japan

JIS

3

The Netherlands

KEMA

1

New Zealand

SANZ

1

NorwayNEMKO

1

The People's Republic of China

CCC

4

Saudi Arabia

SASO

7

Singapore

PSB

1

South Africa

SABS

1

South Korea

KTL

5

Sweden

SEMKO

1

Switzerland

SEV

1

TaiwanBSMI

6

ThailandTISI

1The United Kingdom

ASTA

1

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler andwall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

106 Chapter 12 Power cord set requirements

Table 12-1 Power cord requirements for specific countries and regions (continued)
Country/region

Accredited agency

Applicable note number

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding typewith a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be oneach element.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Corset approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL andCSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm2 conductor size,with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 107

13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of thebattery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

108 Chapter 13 Recycling

IndexA
AC adapter, spare part numbers 29
action keys 16
identifying 16
keyboard backlight 16mute 16
next 16pause 16
play 16
screen brightness 16
speaker volume 16
stop 16
switch screen image 16
using 16
wireless 16
antennas
disconnecting 41
audio
adjusting volume 16
audio, product description 2
audio-out (headphone)/audio-in(microphone) combo jack,identifying 7
Bbackup, creating 94
backups 94
battery
removing 39
spare part number 39
battery connector board
removal 56
spare part number 22, 56
battery light 8
BIOSdetermining version 86
downloading an update 86
updating 86
Bluetooth cardspare part number 41
Bluetooth label 19
boot orderchanging using the f9 prompt
87boot order, changing 95

bottom cover
removing 38
spare part number 23, 38
Bracket Kit
contents 27
spare part number 27
buttons
left TouchPad 12
power 14right TouchPad 12
C
Cable Kit
contents 26
spare part number 26
cache
product description 2
camera 10, 11
identifying 10, 11
product description 2
camera light, identifying 10, 11
camera module
spare part number 24, 25
caps lock light, identifying 13
card reader board
removal 59
spare part number 22, 59
cautions
electrostatic discharge 33
componentsbottom 18
display 10
keyboard area 12
left side 9
right side 7
Computer Setup
navigating and selecting 85
restoring factory settings 85
starting 85
computer setup 85
computer specifications 96
connector, power 8

Ddisplay assembly
removal 65, 72
spare part numbers 65, 72
display assembly, non-touch models
spare part numbers 23
display assembly, touch models
spare part numbers 25
display bezel
spare part numbers 23
display components 10
display panel
product description 1
display rear coverspare part number 24, 25
display specifications 97
docking
product description 4
drive light, identifying 9
Eelectrostatic discharge (ESD) 33
preventing damage 34
esc key, identifying 15
Ethernet, product description 3
external media cards, productdescription 3F
fanremoving 50
spare part number 22
fingerprint sensor assembly
removal 58
spare part number 21, 58
fingerprint sensor, identifying 14
fn key, identifying 15
fn lock light, identifying 13
Ggraphics, product description 1
grounding methods 35
guidelines
packaging 36

Index 109

transporting 36
workstation 33
H
hard drive
product description 2
removing 46
spare part numbers 22, 28, 46
specifications 97
Hard Drive Hardware Kit
spare part number 28, 46
HDMI port, identifying 7
heat sink
removal 51
spare part number 21
Hinge Kit
spare part number 24, 25
hot keysbreak 17
insert 17
microphone mute 16
pause 17
programming query 17
scroll lock 17
hotkeys, using 17
HP PC Hardware Diagnostics UEFI
downloading 91
starting 91
using 90
HP PC Hardware Diagnostics Windows
downloading 89
installing 90
using 89
HP Recovery Manager
correcting boot problems 95
HP Recovery media
recovery 95
HP Sure Start 104
I
integrated numeric keypad,
identifying 15
internal microphones, identifying
10, 11J
jacks
audio-out (headphone)/audio-in(microphone) combo 7
network 7
RJ-45 (network) 7
110 Index

K
keyboard
product description 4
spare part numbers 21
keyboard backlightaction key 16
keyboard/top cover
removal 84
spare part numbers 84
keypadintegrated numeric 15
keys
action 16
esc 15fn 15
num lock 15
Windows 15
LlabelsBluetooth 19
regulatory 19
serial number 19
service 19
wireless certification 19
WLAN 19
left side components 9lightsAC adapter and battery 8battery 8
camera 10, 11
caps lock 13
fn lock 13
hard drive 9
microphone mute 13
num lock 13
power 13
RJ-45 (network) 7
wireless 13
Mmass storage devices, spare partnumbers 28
memorynonvolatile 99
volatile 99
memory card reader, identifying 9
memory module
product description 2

removal 40
spare part numbers 22, 40
microphone (audio-in) jackproduct description 2
microphone mute key, identifying
16
microphone mute light, identifying
13
mini card
product description 2
model name 1
mute volume action key 16
N
network jack, identifying 7
next track action key 16
nonvolatile memory 99
num lock light 13
O
operating system, productdescription 5
optical drive
product description 2
Ppackaging guidelines 36
pause action key 16
play action key 16
pointing device, productdescription 4
ports
HDMI 7product description 3
USB powered 9
USB SuperSpeed 7
USB Type-C DisplayPort 7
USB Type-C power connector 7
USB Type-C SuperSpeed 7
power button, identifying 14
power cablespare part number 22
power connector
identifying 7, 8
power connector cableremoval 83
spare part number 83
power cordrequirements for all countries
105requirements for specificcountries and regions 106
set requirements 105
spare part numbers 29, 30, 31
power lights 13
power requirements, productdescription 4
power/USB board
removal 54
spare part number 22, 54
processor
product description 1
product description
audio 2cache 2
camera 2
display panel 1
docking 4
Ethernet 3
external media cards 3graphics 1
hard drives 2
keyboard 4
memory module 2
microphone 2
mini card 2
operating system 5
optical drive 2
pointing devices 4
ports 3
power requirements 4processors 1
product name 1
security 5
sensors 4
serviceability 6
wireless 3
product name 1
product name and number,computer 19
R
recovery 94
discs 95
HP Recovery partition
media 95
USB flash drive 95

95

recovery media
creating using HP Cloud Recovery
Download Tool 94
creating using Windows tools 94
regulatory information
regulatory label 19
wireless certification labels 19
Remote HP PC Hardware Diagnostics
UEFI settingscustomizing 92
using 92
removal/replacement
procedures, Authorized Service
Provider 48
procedures, Customer SelfRepair 37
removing personal data from volatilesystem memory 99
restoring 94
right side components 7
RJ-45 (network) jack, identifying 7
RJ-45 (network) lights, identifying
7
RTC battery
removal 61
spare part number 22, 61
Sscreen brightness action keys 16
Screw Kit, spare part number 29
security cable slot, identifying 9
security, product description 5
sensors
product description 4
serial number, computer 19
service labels, locating 19
serviceability, product description 6
setup utility
navigating and selecting 85
restoring factory settings 85
slots
security cable 9
solid-state drive
removal 45
spare part numbers 22, 28, 45
specifications 98
speaker assembly
removal 49
spare part number 22, 49
speaker volume action keys 16

speakers, identifying 14
special keys, using 15
specifications
computer 96
display 97
hard drive 97
solid-state drive 98
static electricity 34
stop action key 16
Sure Start
using 88
switch screen image action key 16
system board
removal 62
spare part numbers 21, 62
system memory, removing personal
data from volatile 99
system restore point, creating 94
Tthermal bracket
spare part number 22
thermal material, replacement 52,
53
TouchPad
spare part number 21
TouchPad assembly
removal 57
spare part number 57
TouchPad buttons
identifying 12
TouchPad zone
identifying 12
TPM settings 87
transporting guidelines 36
traveling with the computer 19
U
USB powered port, identifying 9
USB SuperSpeed port, identifying 7
USB Type-C power connector port,
identifying 7
USB Type-C SuperSpeed port,
identifying 7
Vvents, identifying 9, 18
volumeadjusting 16
mute 16

Index 111

W
Windows
backup 94
recovery media 94
system restore point 94
Windows key, identifying 15
Windows tools, using 94
wireless action key 16
wireless antennas
disconnecting 41
wireless antennas, identifying 10,
11
wireless certification label 19
wireless light, identifying 13
wireless, product description 3
WLAN antennas, identifying 10, 11
WLAN device 19
WLAN label 19
WLAN/Bluetooth combo card
removal 41
spare part number 22, 41
workstation guidelines 33
WWAN antennas, identifying 10, 11
WWAN module
removal 43
spare part numbers 43

112 Index