1

August 2023 Med Tips
Don't miss out on our upcoming Virtual Service Schools!
CAIRE Service School Trainings and Webinars 2023
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
Each class is a comprehensive program that focuses on the technical and service aspects of the CAIRE
family products. Class time is divided between lecture and hands-on workshops. The seminars will help
the student develop a better understanding of how liquid oxygen equipment or concentrators work,
how to identify the symptoms and causes of potential problems and how to use the technicalinformation that is available in the Technical Manuals. Registration for CAIRE’s Service Schools ismandatory. Registration forms must be received two weeks prior to the start of the class in order toguarantee availability and materials.
Table 1 - Details of upcoming training.
TypeConc USA
LOX USALOX Germany
Conc Germany
LOX FranceConc France
LOX Italy
LOX LATAMConc LATAMLOX Germany
Conc USA
LOX USA

Language
EnglishEnglishGermanGermanFrenchFrenchItalian
SpanishSpanishGermanEnglishEnglishLocation
Ball Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Langenfeld, Germany
Toulouse, FranceToulouse, FrancePadova, Italy
Latin America
Latin America
Langenfeld, Germany
Ball Ground, GA USA
Ball Ground, GA USA

Training Dates
21-23 August-23
24 August-23
23-August-23
12-14 September-23
19-September-23
20-21 September-23
11-October-23
17-October-23
18-19 October-23
8-November-23
13-15 November-23
16 November-23

Registration by7-August
7-August
9-August
29-August5-September
5-September
27-September
3-October
3-October
25-October
30-October
30-October

Training TypeIn person
In person
In person
In personIn person
In person
In person
RemoteRemoteIn person
In person
In person*We reserve the right to cancel training seminars at short notice. Customers should ensure that theytake necessary precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.

Concentrator Service School Topics include:• Concentrator hazards and safety precautions• Principles of pressure, flow, and saturation• Functions of the major components of a portable/stationary concentrator• Theory of operation• Set up and use of test equipment• Troubleshooting, repair and performance verification/testing procedures

2LOX Service School Topics include:• Liquid oxygen (LOX) hazards and safety precautions• Principles of pressure, flow and liquid oxygen saturation• Functions of the major components of a liquid oxygen system• HELiOS™ system theory of operation• Reservoir and portable filling procedures• Set up and use of test equipment

Please submit your registration forms no later than the dates in Table 1 above. If you are interested in
the service schools mentioned above, and it is past the registration date, please reach out to theregistration emails below.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

PRODUCT UPDATESStorage of CAIRE® Concentrators
CAIRE would like to remind its' customers of the recommended storage environment for CAIRE oxygen
concentrators. Table 1 below lists the various products and storage temperature details as given in therelevant technical manual. Further to this CAIRE would also recommend that during extended storage
periods, all concentrators are run up for a minimum of 1 hour each month. For portable concentrators,
this will require they be switched to test mode for the duration of the run up.

ModelStorage Temp (°F)

Storage Temp (°C)

Companion 5™
Eclipse 5®
FreeStyle® Comfort®
FreeStyle®/FreeStyle® 5
Focus™
NewLife™ Series
Visionaire™ Single LED
VisionAire™ 3 LED-13°F to 158°F-4°F to 140°F-13°F to 158°F-4°F to 140°F-2°F to 140°F-13°F to 158°F-4°F to 140°F-13°F to 158°F-25°C to 70°C
-20°C to 60°C
-25°C to 70°C
-20°C to 60°C
-20°C to 60°C
-25°C to 70°C
-20°C to 60°C
-25°C to 70°C

Please refer to Service Bulletin 21496778 for more details

3AirSep® Regalia™ with O2 Monitor Discontinuation
Effective immediately, production and sale of the AirSep Regalia with O2 Monitor (5161-SEQ and 5163SEQ) stationary oxygen generators will cease. AirSep will continue to provide service and parts for selectcomponents, maintenance, and repairs based on component material availability.
For assistance in managing your needs, please reach out to our Global Technical Service team via thecontact information listed below. AirSep will continue offering the standard Regalia models (5162-SEQand 5164-SEQ) as part of the overall product portfolio. Please reference Table 1 below for thereplacement model numbers.
Table 1Discontinued PN
Recommended Replacement
5161-SEQ w/O2 Monitor, 115V,
AS121-1 ONYX,120V 60HZ
60HZ
5163-SEQ w/O2 Monitor, 220AS121-2 ONYX,220V 50HZ
240V, 50/60HZ
Please refer to Service Bulletin 21498430 for more details.

Helpful Hints & FAQsStroller® Hard Case
When ordering a replacement case for a Stroller, it is necessary to distinguish between a "narrow" and"wide" case. Below is a picture showing the visual difference between these two styles.
The case assembly includes only the front, back, and bottom covers. The case assembly does not include
the top cover or the dome cover. The Wide version case assemblies can be used on both the Gen 3 andGen 4 hard case Strollers.

Left is narrow case. Right is wide case

4Document Update
We advise our valued customers to monitor and check that they are using the most recent revision ofany documents for the model of equipment they have. All documents can be found in the Knowledge
Center here: https://www.caireinc.com/providers/business-support-programs/knowledge-center/

Med Tips Distribution!
The CAIRE team is asking all current subscribers to CAIRE’s Med Tips Newsletter to register in order tocontinue receiving this monthly communication.
Please click this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - and provide us with yourcurrent information. Thank you and we appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2023 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

PN 21496778 A

RELEASE DATE:March 20, 2021

MODEL:All CAIRE® Concentrator models

ISSUE:

Storage of CAIRE® Concentrators

NOTES:CAIRE® would like to remind its customers of the recommended storage
environment for CAIRE® oxygen concentrators. Table 1. below lists thevarious products and storage temperature details as given in the relevant
technical manual. Further to this CAIRE® would also recommend thatduring H[WHQGHGstorageSHULRGV, all concentrators are run up for aminimum of 1 hour each month. For portable concentrators, this will
require they be switched to test mode for the duration of the run up. The
procedure to switch the equipment into Test Mode is also listed below.

Model
Companion 5
Eclipse 5
FreeStyle Comfort
FreeStyle/FreeStyle 5Focus
NewLife Series
Visionaire Single LED
VisionAire 3 LED

Storage Temp(°F)

Storage Temp(°C)-13°F to 158°F-4°F to 140°F-13°F to 158°F-4°F to 140°F-2°F to 140°F-13°F to 158°F-4°F to 140°F-13°F to 158°F-25°C to 70°C
-20°C to 60°C
-25°C to 70°C
-20°C to 60°C
-20°C to 60°C
-25°C to 70°C
-20°C to 60°C
-25°C to 70°C

Table1 – Model and Storage Temperature range
Test Mode Procedure for POC Equipment
FreeStyle Comfort - With the unit turned on, press the following sequenceof buttons “+ + - - + - + -”. For the unit to recognize the following sequence,
it has to be entered within a 5 second period. If the sequence of buttons isentered correctly, the unit will alarm and the screen will change, having a
red border around the screen, indicating the unit is now in test mode. Theunit will begin auto-pulsing, enabling O2 concentration testing.
To exit test mode, turn off the unit or re-enter the test mode sequence. Be
sure to exit test mode before returning the unit to patient use.
Copyright © 2021 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref 21496778 Rev APage 1 of 2
www.caireinc.com

FreeStyle/FreeStyle5 - Connect the POC using the supplied AC power
supply to a 100-240 volt, 50/60 Hz electrical outlet. Turn unit on by pressing
setting 2 on keypad. Simultaneously press and hold settings [1] and [3] forten seconds if using a FreeStyle. Simultaneously press and hold settings[1] and [5] for ten seconds if using a FreeStyle 5. After approximately ten
seconds, the alarm will sound and the LEDs above each flow setting will
illuminate verifying auto pulse mode (Test Mode).
To exit test mode, turn off the unit by pressing the corresponding lit buttonon the keypad.
Focus - Turn the power switch on. Wait for the red and green LEDs to stop
flashing and the green LED to remain on. Within 2 seconds of the green
LED staying on, power the unit off. Turn the unit on and off three times
while the startup buzzer is alarming leaving the unit on the third time. The

red and green LEDs will remain solid for 10 seconds followed by an
audible tone indicating that test mode is active.
To exit test mode, power off the Focus with the in-line power switch.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2021 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref 21496778 Rev A

Page 2 of 2
www.caireinc.com

PN 21498430 A
RELEASE DATE:

June , 2023

MODEL:

AirSep Regalia™ with O2 Monitor

ISSUE:

Regalia with O2 Monitor Discontinuation

NOTES:

Effective immediately, production and sale of the AirSep Regalia withO2 Monitor (5161-SEQ and 5163-SEQ) stationary oxygen generators
will cease.
AirSep will continue to provide service and parts for select components,maintenance, and repairs based on component material availability.
For assistance in managing your needs, please reach out to our Global
Technical Service team via the contact information listed below.
AirSep will continue offering the standard Regalia models (5162-SEQand 5164-SEQ) as part of the overall product portfolio. Please reference
Table 1 below for the replacement model numbers. Replacement
models are equipped with an oxygen monitor.
Table 1Discontinued PN
Recommended Replacement
5161-SEQ w/O2 Monitor, 115V,
AS121-1 ONYX,120V 60HZ
60HZ
5163-SEQ w/O2 Monitor, 220AS121-2 ONYX,220V 50HZ
240V, 50/60HZ

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com!

"!
Ref 21498430 Rev A

Page 1 of 1
www.airsep.com