1February 2023 Med Tips
Don't miss out on our upcoming Virtual Service Schools!
CAIRE Service School Trainings and Webinars 2022
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
Each class is a comprehensive program that focuses on the technical and service aspects of the CAIRE
family products. Class time is divided between lecture and hands-on workshops. The seminars will help
the student develop a better understanding of how liquid oxygen equipment or concentrators work,
how to identify the symptoms and causes of potential problems and how to use the technicalinformation that is available in the Technical Manuals. Registration for CAIRE’s Service Schools ismandatory. Registration forms must be received two weeks prior to the start of the class in order toguarantee availability and materials.
Table 1 - Details of upcoming training.
TypeLanguage

Location

Training Dates

LOX FranceConc France
LOX Italy
Conc Germany
LOX LATAMConc LATAMConc USA
LOX USALOX Germany
Conc Italy
LOX Spain
Conc Spain
Conc USA
LOX USALOX Germany
Conc Germany
LOX FranceConc France
LOX Italy
LOX LATAMConc LATAMLOX Germany
Conc USA
LOX USAFrench
FrenchItalianGermanSpanishSpanishEnglishEnglishGermanItalian
SpanishSpanishEnglishEnglishGermanGermanFrenchFrenchItalian
SpanishSpanishGermanEnglishEnglishToulouse, FranceToulouse, France
Padova, Italy
Langenfeld, Germany
Latin America
Latin America
Ball Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Padova, Italy
Barcelona, Spain
Barcelona, Spain
Ball Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Langenfeld, Germany
Toulouse, FranceToulouse, France
Padova, Italy
Latin America
Latin America
Langenfeld, Germany
Ball Ground, GA USABall Ground, GA USA

14-March-23
15-16 March-23
23 March-23
4-6 April-23
18-April-23
19-20 April-23
8-10 May-23
11 May-23
24-May-23
6-7 June-23
20-June-23
21-22 June-23
21-23 August-23
24 August-23
23-August-23
12-14 September-23
19-September-23
20-21 September-23
11-October-23
17-October-23
18-19 October-23
8-November-23
13-15 November-23
16 November-23

Registration
Training Typeby28-February
In person
1-MarchIn person
10-March
In person
21-March
In person
4-AprilRemote5-AprilRemote14-April
In person
15-April
In person
10-MayIn person
23-MayIn person
6-JuneIn person
7-JuneIn person
28-July
In person
29-July
In person
9-August
In person
29-AugustIn person
5-September
In person
20-September
In person
27-September
In person
3-OctoberRemote4-OctoberRemote25-OctoberIn person
30-OctoberIn person
30-OctoberIn person

2*We reserve the right to cancel training seminars at short notice. Customers should ensure that theytake necessary precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.

Concentrator Service School Topics include:• Concentrator hazards and safety precautions• Principles of pressure, flow, and saturation• Functions of the major components of a portable/stationary concentrator• Theory of operation• Set up and use of test equipment• Troubleshooting, repair and performance verification/testing procedures
LOX Service School Topics include:• Liquid oxygen (LOX) hazards and safety precautions• Principles of pressure, flow and liquid oxygen saturation• Functions of the major components of a liquid oxygen system• HELiOS™ system theory of operation• Reservoir and portable filling procedures• Set up and use of test equipment

Please submit your registrations forms no later than the dates in Table 1 above. If you are interested
in the service schools mentioned above, and it is past the registration date, please reach out to theregistration emails below. Please note that as travel restrictions, and Covid-related guidelines evolve,
we intend to restore CAIRE Service School to in person.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

3PRODUCT UPDATESDiscontinuation and End of Service Life Liberator® 20 EMS
Effective December 31, 2022, production and sale of the Liberator 20 EMS Liquid Oxygen Reservoir
Product line will cease.
This product is being discontinued to better fulfill the global demand for the remaining productportfolio.
CAIRE will continue to provide service and parts for select components, maintenance, and repairs basedon component material availability. For assistance in managing your needs, please reach out to ourGlobal Technical Service team via the contact information listed below.
CAIRE will offer our flagship Liquid Oxygen Reservoir products Liberator and Helios models for otherapplications globally. Please contact Customer Service, or Technical Service for assistance indetermining which replacement model(s) will best fulfill your requirements for your location.
Please refer to Service Bulletin 21498183.

Operating Environment Update Saros™ 4000
CAIRE is updating the operating environmental conditions for Saros 4000 oxygen concentrators. The
maximum altitude is changing from 12971ft (3953m) to 18000ft (5486m). The maximum temperature ischanging from 40°C (104°F) to 43°C (109°F). This change applies only to Saros 4000 units manufacturedafter January 20, 2023. Units manufactured before this date are not rated for use in these newconditions. Below is the updated operating conditions.

Operating Environment• Temperature• Humidity
Ambient Pressure Range

Please refer to Service Bulletin 21498208.

32°F to 109°F (0°C to 43°C)
10% to 90%, Non-condensing, 82.4°F (28°C)
Maximum Dew Point(506 hPa to 1060 hPa) or (-1253ft [-381m] to18000ft [5486m])

4Improvement to ATF Stepper Motor Eclipse® and eQuinox™ models
As part of our ongoing continuous improvement program, we have implemented the addition of an M3
securing screw to the shaft on the stepper motor used in our ATF parts (see figures 2 and 3 below fordetails). This change will further enhance the strength and stability of the component. Table 1. below
lists current ATF assemblies affected by this change.

Figure 1 – ATF Assembly

ATF Part Number
Equipment
eQuinox
4829V-SEQ
Eclipse20626702 (all versions)
Table 1 – Parts affected

Please refer to Service Bulletin 21497155.

Helpful Hints & FAQs
Document Update
We advise our valued customers to monitor and check that they are using the most recent revision ofany documents for the model of equipment they have. Below is a list of documents that werereleased/updated during December 2022.

5Med Tips Distribution!
Do you have a colleague that needs to receive the monthly CAIRE Med Tips Newsletter? Please share
this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - with them to subscribe. Thank you andwe appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2023 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

PN 21498183 A

RELEASE DATE:

December 31, 2022

MODEL:

Liberator 20 EMSISSUE:

Liquid Oxygen Reservoir Product Line Liberator 20 EMS
Discontinuation and End of Service LifeNOTES:
Effective December 31, 2022 production and sale of the Liberator 20EMS Liquid Oxygen Reservoir Product line will cease.
This product is being discontinued to better fulfill the global demand forthe remaining product portfolio.
CAIRE will continue to provide service and parts for select components,maintenance, and repairs based on component material availability.
For assistance in managing your needs, please reach out to our Global
Technical Service team via the contact information listed below.
CAIRE will offer our flagship Liquid Oxygen Reservoir products
LiberatorTM and HeliosTM models for other applications globally. Pleasecontact Customer Service, or Technical Service for assistance indetermining which replacement model(s) will best fulfill yourrequirements for your location.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Page 1 of 1

Ref 21498183 Rev A
www.caireinc.com

PN 21498208 A

RELEASE DATE:January 20, 2023

MODEL:

Saros™ 4000

ISSUE:

Operating Environment Update

NOTES:CAIRE is updating the operating environmental conditions for Saros
4000 oxygen concentrators. The maximum altitude is changing from12971ft (3953m) to 18000ft (5486m). The maximum temperature ischanging from 40°C (104°F) to 43°C (109°F). This change applies onlyto Saros 4000 units manufactured after January 20, 2023. Units
manufactured before this date are not rated for use in these newconditions. Below is the updated operating conditions.
Operating Environment
x Temperaturex Humidity
Ambient Pressure Range

CONTACT:32°F to 109°F (0°C to 43°C)
10% to 90%, Non-condensing, 82.4°F (28°C)
Maximum Dew Point(506 hPa to 1060 hPa) or (-1253ft [-381m] to18000ft [5486m])

For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com
Copyright © 2021 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Page 1 of 1

Ref 21498208 Rev A
www.caireinc.com

PN 21497155 ARELEASE DATE:

August 01, 2022

MODEL:All currently supported Eclipse® and eQuinox™ models

ISSUE:Improvement to ATF Stepper MotorNOTES:

As part of our ongoing continuous improvement program, we haveimplemented the addition of an M3 securing screw to the shaft on thestepper motor used in our ATF parts (see figures 2 and 3 below fordetails). This change will further enhance the strength and stability ofthe component. Table 1. below lists current ATF assemblies affected bythis change.

Stepper Motor

Figure 1 – ATF Assembly

ATF Part Number
4829s-SEQ

Equipment
eQuinox20626702 (all versions)

EclipseTable 1 – Parts affected

Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Page 1 of 2

Ref 21497155 Rev A
www.caireinc.com

Improved version,
with slot in shaft

Previous version,
no slot in shaft

Figure 2 – Underside of stepper motor

Previous version,no screw

Improved version,
with screw in shaft

Figure 3 – Top side of stepper motor

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com
Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Page 2 of 2

Ref 21497155 Rev A
www.caireinc.com