Rocky Road to Sustainable Recovery form COVID-19
Dr Wendy Buckley
Carbon Footprint Ltd
Chair of North Hants Sustainable Business Network
01256 592599
wendy.buckley@carbonfootprint.com

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

This Morning’s Packed Programme• 9:30 - Legal & Market Update - Dr Wendy Buckley, Chair, SBN North Hants• 09:40 - COVID-19 Recovery Plan for the Local Authority –Jack Kennedy, Basingstoke & Deane Borough Council• 10:00 - Carbon Footprint of Homeworking - Explained
Joel Fernandez, Carbon Footprint Ltd• 10:10 - Case Study - Mike Kerridge, Lockton• 10:30 - Final Questions & Close

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

Legislation & Market Trends
Dr Wendy Buckley
Carbon Footprint Ltd
01256 592599
wendy.buckley@carbonfootprint.com

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

Visits to carbonfootprint.com
45000040000035000030000025000020000015000010000050000
0SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

Boris Johnson made some Big Pledges ….’Build
Back Greener’• Protect 30% of UK’s land for biodiversity by 2030
– Already 26% of land in England is protected – Not very ambitious– extra 400,000 hectares of English countryside– Previous promises not been fulfilled – recent report showed UK is failing on its
long-term biodiversity targets with public sector investment in conservation
falling by 33% in five years• Wind farms will generate enough electricity to power every homeby 2030 – (homes only account for a third of UK electricity
consumption)• Green Gas– BEIS consultation of policy options for new gas supplier levy to support greengas– Gas heating for new houses will be banned by 2025

• Corporate Net Zero Emissions Standard– The Science Based Targets Initiative (SBTi) has announced that it has begun
developing the world's first-ever global standard to ensure corporations set
credible targets for net-zero emissions by 2050

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

No environmental watchdog active on Brexit
conclusion?
• Framework controls:– Changes to waste management (Resource and Waste Strategy)– Legally binding targets for PM2.5 (Clean Air Strategy)– Requirements for net biodiversity gain
– Sustainable water resources (25 Year Environment Plan commitments)• Status:– This Bill was being considered by a Public Bill Committee but due to current circumstances thesittings of the Committee have been suspended until further notice. The Committee is now
scheduled to report by Tuesday 1 December 2020.
– This means that the UK is set to be without an environmental watchdog to replace the EU’s after
BrexitSBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

Eye Watering Fines for the Utilities• Largest fine : Severn Trent Water - £800,000– 3.8 million litres of raw sewage to enter a Shropshire stream from a local sewage treatment works– Discharges of raw sewage had been happening regularly for 17 months– Had been aware of the capacity issues at the works since 2011 yet had taken inadequate steps toaddress them until the incident came to light• Enforcement Undertaking – money is voluntarily given to environmental schemes
rather than given fine:– Barclays Bank PLC – Operating without environmental permit (oil pollution) - £100,000 split acrossthe RSPCA, Groundwork North East and Get Hooked on Fishing– Yorkshire Water Services Limited – Operating without a permit (sewage pollution) - £300,000 toYorkshire Wildlife Trust– Wessex Water Services Limited– Operating without a permit (sewage pollution) - £225,000 to
Moorlinch National Nature Reserve and Plymouth University– Thames Water Utilities Limited –operating without permit and failure to comply with permit
conditions (sewage pollution) - £200,000 to South East Rivers Trust

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

‘Producer Pays’ Waste Fines treated as
Enforcement Undertakings• Fines relating to Producer Responsibility Obligations (Packaging Waste) for
failure to register and/or failure to take reasonable steps to recover and recycle
packaging waste exceeded £95,000. Including:– Pull & Bear Limited - failure to take reasonable steps to recover and recycle packaging
waste - £3,900 split across Marine Conservation Society and Keep Britain Tidy
– Zara Home UK Limited - £8,400 to the Marine Conservation Society and Keep Britain Tidy
– Alliance Automotive UK Limited - £14,793 to Keep Britain Tidy

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

Trading, Space & Waste Updates• Draft Greenhouse Gas Emissions Trading Scheme Order 2020 published– UK Emissions Trading Scheme (UK ETS) to replace the EU Emissions Trading System (EU ETS) from2021

• RPS C8: Social distancing guidelines when signing and handing over waste transfer
and consignment notes in person (until 31st March 2021 – for now)– E.g. Obtain contact details (rather than a signature), request all information prior to the actual
collection of waste and submit copies digitally• RPS C229: Treating food waste where the food was served and consumed– Store waste in fully enclosed leakproof containers and must not store >50m3 at a time or for > 7
days

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

ESOS Enforcement Notices Continue to Go Out

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

We are still fighting our war in plastic• In the UK it is estimated that five million tonnes of plastic is used every year, nearly half ofwhich is packaging.
• Government targets / actions:– an “ambition” of zero avoidable waste by 2050
– a “target” of eliminating avoidable plastic waste by end of 2042. The UK Government’s December
2018 Resources and Waste Strategy contained a number of polices aimed at reducing plastic waste.
– Plastic Straw, Cotton Buds and Stirrers Ban in England from October.
• Exemptions include: straws from registered pharmacies, a catering establishment together with food or drink
for immediate consumption (on request), or for medical purposes and for those with disabilities.

– Single use plastic bag charge to raise to 10p and extend to all retailers from April 2021

• The UK has continued to send 300 tonnes of plastic waste a day to developing countries,
despite widespread concerns and a Conservative party manifesto pledge to stop thepractice.
• BSI is producing a PAS 9017 standard for biodegradable plastic following confusion overterminology.
SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

First reports for Streamlined Energy & Carbon
Reporting (SECR) are Out• Companies now reporting – for financial years starting on or after 1st April
2019• Company or LLP qualifies if satisfies two or more of the following
requirements: (exempt if use <40MWh of energy)– Turnover £36 million or more
– Balance sheet total £18 million or more
– Number of employees 250 or more

• Enforced by The Conduct Committee of the Financial Reporting Council

https://www.carbonfootprint.com/secr.html

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

References / Useful Links•

Straws, cotton buds and drink stirrers ban: rules for businesses in England : https://www.gov.uk/guidance/strawscotton-buds-and-drink-stirrers-ban-rules-for-businesses-in-england#:~:text=and%20environmental%20impactStraws%2C%20cotton%20buds%20and%20drink%20stirrers%20ban%3A%20rules%20for%20businesses,England%2C%20except%20for%20exempt%20uses•

Severn Trent Water Prosecution : https://www.gov.uk/government/news/severn-trent-water-prosecuted-forshropshire-sewage-pollution•

1st June – 30th September Enforcement Undertakings : https://www.gov.uk/government/publications/environmentagencys-use-of-civil-sanctions/enforcement-undertakings-accepted-by-the-environment-agency-1-june-to-30september-2020•

ENDS Report Fines Monitor : https://www.endsreport.com/fines-monitor

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

Rocky Road to Recovery form COVID-19
Dr Wendy Buckley
Carbon Footprint Ltd/Chair of North Hants Sustainable BusinessNetwork
01256 592599
wendy.buckley@carbonfootprint.com

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

This Morning’s Packed Programme• 9:30 - Legal & Market Update - Dr Wendy Buckley, Chair, SBN North Hants• 09:40 - COVID-19 Recovery Plan for the Local Authority –Jack Kennedy, Basingstoke & Deane Borough Council• 10:00 - Carbon Footprint of Homeworking - Explained
Joel Fernandez, Carbon Footprint Ltd• 10:10 - Case Study - Mike Kerridge, Lockton• 10:30 - Final Questions & Close

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020

Economic Recovery

Overview• Economic context• What is the framework?
• Where does Clean Growth fit in?
• Questions for youSome economic context…. Employment
7

Unemployment rate (16-64) 2019

Unemployment rate (16-64) - 2020

6
5

7
6

4

5
3

4
3

2

2

1

1

0
April

May

June

July

AugustSeptember0
April

B&D 2019

Hampshire 201918 – 24
10

8South East 2019

UK 2019

50+
8.3

8

4

B&D 2020

June

6.0

3.3

5.1

4.0
4.0

August2019

September
2020

UK 2020

3.7

3.7

3.0
2.0

2.0

1.0

0

0

September

Females

3.2

12

AugustSouth East 2020

5.2

2

4

July

Hampshire 2020

Males

3

6

May

0.0

0.0
August2019

September
2020

August2019

September
2020

September 2020 saw highest number of claimants (4895) since February 1994, however this was only arise of 5 from August. Whilst the claimant rate has remained steady at 4.4% and we have seen a fall inclaims from those aged 50+ there has been a significant increase in 18-24 year olds claiming. The rate of
8.3% is now higher than the Hampshire (7.9%) and South East rates (8.1%).

August2019

September
2020

Jobs
Residents on CJRS

31.0
29.0

25,00027.0
20,00025.0

15,00023.0
21.0

10,000

19.0
5,000

17.0

0

15.0

Unique job postings

Average advertisedsalaries£32,000

10,000
5770

6174

5,000

£31,000

£31,
600

£31,
200

£30,000

0£29,000
AugustSeptember
2019 2020

August September
2019 2020

Top 5 job postings – September 2020:
1 Nurses
2 Sales accounts and business development managers
3 Programmers and software development professionals
4 Care workers and home carers
5 IT and telecoms professionals

There has been no further data shared on the furlough scheme since end July 2020, meaning the last we knew
25,500 Basingstoke and Deane residents were on the furlough scheme, representing 25.8% of theeconomically active population. However, job postings have continued to increase since June but are still downon the same period in 2019. Average advertised salaries continue to fluctuate around the £31,000+ area.

% of economically active population

Residents on CJRS
30,000Town Centre
The Malls - weekly footfall

25000020000015000010000050000
0W/c 23
AugustW/c 13 Sept W/c 20 Sept W/c 27 Sept
2019

2020

W/c 4
OctoberW/c 11
October

The w/c 04th October saw the highest levels of footfall in The Malls(132,641) since data collection started. Top of Town footfall remains
considerably below 2019 levels, averaging at 27% compared to lastyear. Festival Place footfall continues to grow and August saw levelsof up to 77% compared to 2019. Festival Place has also reported anincrease in spending per head, showing people are visiting town witha spending purpose rather than just for browsing. New developmentsin the town centre include the opening of Fireaway Pizza and theannouncement of a BrewDog Bar, expected to be part of Festival
Place. In Basingstoke Parliamentary constituency, 62 restaurants
offered the Eat Out to Help Out scheme in August, providing 73,000
discounted meals for a total discount of £317,000.

Top of Town - weekly footfall
80000

Closed or closing

In administration

Yet to re-open

New openings/To
come

Truly Scrumptious

Kast Retail (Quiz)

The Royal
Exchange

Willows Café (ToT)

Laura Ashley

Oasis

Rhu BarBasingstoke
Wellness Centre

Zara

Warehouse

TUI

Egg free cakeshop

MonsoonDebenhams

Naomi House

Fireaway Pizza

Accessorize

Pizza Express

House ofHandsome VIPLoungeiRepair

Affinity East

The Bakers Arms

BrewDog

Sally Beauty

Dragon Palace

Escape Hunt

60000
40000
20000
0
W/c 7 Sept W/c 14 Sept W/c 21 Sept W/c 28 Sept W/c 05 Oct W/c 12 Oct
2019

2020

Festival Place -Weekly footfall
4000002000000

w/c 31 Aug W/c 7 Sept W/c 14 Sept W/c 21 SeptW/c 28 Sept W/c 05 Oct
2019

2020

Argos (moving to
inside Sainsburys)

Transport
Changes in Motor Vehicle Use - Impact of
COVID-19 Restrictions since 16 March 2020

120%

100%

Spring Bank Holiday

Percentage

80%

4th July - pubs, restaurants etc reopen

60%

15th June - Non-essential shops re- 1st August advice
openchanged…
40%

1st June - Schools start to re-open

20%

Start of lockdown
Lockdown…
0%

3rd
September - Startof
Hamps…
August…

Economic Recovery Framework• Transition from immediate crisis
management to long-term plan forrecovery• Builds upon existing Economic Growth
Strategy, adopted in March 2019
• Sets out nine priority areas, with Clean
Growth at the heart of the change

Economic Recovery Framework
Jobs and Skills

Innovation andTechnology

Place Shaping

Business
support andEntrepreneurship

ECONOMICRECOVERYFRAMEWORK

Housing Delivery

CLEAN
GROWTH

Commercial
Property

Sector Support

Transport andMobility

Place MarketingClean Growth• A way to achieve economic growth, using clean technology, and allowing sustainable development. Aim is
to increase the standard of living with a reduced environmental impact.
• COVID-19 has put a sharp focus on what can be achieved in terms of reducing carbon emissions in ashort period of time. The challenge now is to make that sustainable• Also provides the potential to support job creation

Buildings••••

Setting targets within planning policy
to shape new development in theborough
Leveraging influence on
developments such as Manydown,Basing View and the new LeisurePark to support net zero agenda
Reduce energy consumption acrossour investment portfolio
Work with partners to develop
proposition for widescale retrofit ofcommercial and domestic properties
to reduce energy consumption

Waste and consumption•••

Improving sustainable procurement
practices and embed net zero inprocurement approach, including
supporting and holding suppliers toaccount, including working with themon how they might offset their mostchallenging emissions locallySupporting ‘buying local’ where
possible
Facilitating transition to more circular
economy, with positive impacts for
local job creation and investment

Transport••

Building on the plans within existingtransport strategy, working incollaboration with Hampshire County
Council and other partners
Facilitating and promoting a move to
public transport, active transport andelectrification of transport (or otherultra-low emission technologies)

Questions to take away
•
•

•

•

•

•

What actions are you taking as businesses to embed sustainable
practices in your operations?
Do you think the long-term impact of Covid-19 on our behaviours andworking arrangements will be the catalyst for changes in yourbusiness in relation to sustainable practices?
The Local Government Association estimates that nearly 700,000
direct jobs could be created in England’s low-carbon and renewableenergy economy by 2030 (including 1500 in Basingstoke and Deane).
Where do you see the job opportunities in your industries aligned tothe shift to net zero carbon emissions?
What help would you like to see from Government, Local EnterprisePartnership and Local Authorities to support sustained shift to net zerocarbon emissions aligned with economic growth?
Please feel free to provide feedback tojack.kennedy@basingstoke.gov.uk or business@basingstoke.gov.uk
Follow us on Twitter, LinkedIn and sign up to our regular Business
Bulletin

Carbon Footprint of Home-Workers
The hidden emissions source of 2020
Joel Fernandez, MEng (Hons) AMIMechE
Environmental Consultant & Engineer
Carbon Footprint Ltd.
joel.fernandez@carbonfootprint.com
Carbon Footprint Ltd

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

Large numbers were working from home
– so that was good news, right?
• In April, 40.1% employed people worked at home due to COVID-191• Reduced site energy use – particularly across service sector• Lower company emissions!
(Saving ~0.3 tCO2e/office employee/year)2

Carbon Footprint Ltd

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

…But many people were just displaced• Office energy consumption may have reduced(though lots kept the lights & heating on for ‘skeleton staff’ onsite’)… home energy consumption increased!

Carbon Footprint Ltd

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

You need to assess the Homework
Footprint• Calculate emissions for home-workers as part of annual
assessments– What data will I need?
• Extra electricity consumption• Extra gas for heating

Carbon Footprint Ltd

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

Think about the electricity consumption…
• Power consumption of appliances used in work time
Home working
LaptopScreenLight
KettleMicrowave
Total

V (V)
20

I (A)
2.25

Hot drink calc
Cup capacityc
T startT end
delta T
Energy per cup
kWh/cup
No. Cups per day
kWh per year
tCO2e
Carbon Footprint Ltd

P (W)
45
20
25

Value
0.3
4.182
20
100
80
100.4
0.028
4
29.0
0.008

Energy
(kWh)
93.6
41.6
52.0
28.0
17.3
233.5

Emissions(tCO2e/year)
0.026
0.012
0.014
0.008
0.005
0.065

Microwave lunch
PowerTime/dayConsumption/day
Consumption/year
kWh

Value
Unit
1000
W
240
Sec
240
kJ
62400
kJ
17.33333333 kWh

Unitkg
kJ/kgK
deg C
deg C
K
kJ/cupkWh/cup
cups
kWh
tCO2e

Constants
Value
Unit
Hours in a week:40
hours
Weeks in a year:
52
weeks
Hours in a year: 2080 hours
UK Gen Emissions Factor: 0.2556 kgCO2e/kWh
UK T&D Emissions Factor: 0.0217 kgCO2e/kWh

Defra & BEIS (2020)5

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

…now consider the gas consumption• Gas consumption depends on:– House size
– How many people in the house– (The time of year)• So total with electricity…
– Just you = ~0.7tCO2e– With others = ~0.2tCO2e

Size

1-2 bed
1-2 bed
1-2 bed
3-4 bed
3-4 bed
3-4 bed
3-4 bed
3-4 bed5+ bed5+ bed5+ bed5+ bed5+ bed5+ bedInhabitants Averagein Working
Gas
Hours
(kWh)
1
2
3
1
2
3
4
5
1
2
3
4
5
6

8000
8000
8000
13258
13258
13258
13258
13258
17000
17000
17000
17000
17000
17000

25% extra gas splitGas
between inhabitants Emissions(kWh)(tCO2e)
2000
1000
667
3315
1657
1105
829
663
4250
2125
1417
1063
850
708

0.37
0.18
0.12
0.61
0.30
0.20
0.15
0.12
0.78
0.39
0.26
0.20
0.16
0.13

UK Gov (2018)3
Defra & BEIS (2020)5

Carbon Footprint Ltd

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

…and what about commuting – or thelack of it• Yes, home emissions may increase, but I’m not driving to work?
Commuter emissions
Emissions (tCO2e per year)
0

0.1

0.2

0

2

4

0.3

0.4

0.5

0.6

0.7

0.8

0.9

1

1.1

1.2

18

20

22

Car
Passenger in car*National rail
Battery electric car
Bus
Tube
Bike
Walk
6

8

10

12

14

16

Distance (miles)
Average Distance (miles)

Emissions (tCO2e per year)*Taxi passenger.km factor used

Carbon Footprint Ltd

UK Gov (2015)4
Defra & BEIS (2020)5

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

….Or use a simpler model if data is hardto acquire…
• Send an anonymous form to all your employees• Take a sample of employees and scale it up

Carbon Footprint Ltd

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

Don’t ignore the Homework Footprint not what you might think it may be• Emissions differ from employee to employee:– Overall, emissions are lower because no commuting/travel – is this scoped?
– How full was your house in lockdown?

• For many organisations homeworking will continue to feature for atleast some time and should be measured• Think about how your organization wants to present this CFP
compared with your baseline
Estimated UK Office-Worker tCO e/year
2

Before lockdown

During lockdown

0

0.5

1

1.5

2

2.5

3

3.5

4

4.5

MtCO2e/year
OfficeCarbon Footprint Ltd

Homeworkers

CommutingHome-working 23 October 2020
© Carbon Footprint Ltd 2020

Information & Further Resources•

Carbon Footprint Website
https://www.carbonfootprint.com/homework_footprint.html•

1Office for national statistics (ONS) (2020) Coronavirus and

•

•

•

•

homeworking in the UK: April 2020
https://www.ons.gov.uk/employmentandlabourmarket/peopleinw
ork/employmentandemployeetypes/bulletins/coronavirusandhom
eworkingintheuk/april2020
2Chartered Institution of Building Services Engineers (CIBSE) (2003)
Energy Consumption Guide 19: Energy use in offices
https://www.cibse.org/getmedia/7fb5616f-1ed7-4854-bf722dae1d8bde62/ECG19-Energy-Use-in-Offices-(formerly-ECON19
3UK Gov (2018) Sub national electricity and gas consumption report2018
https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/853760/sub-national-electricityand-gas-consumption-summary-report-2018.pdf
4UK Gov (2015) Commuting trends in Englandhttps://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/877039/commuting-in-england1988-2015.pdf
5Defra & BEIS (2020) GHG Conversion Factors 2020
https://www.gov.uk/government/publications/greenhouse-gasreporting-conversion-factors-2020

Carbon Footprint Ltd

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

Carbon Footprint of Home-Workers
The hidden emissions source of 2020
Joel Fernandez, MEng (Hons) AMIMechE
joel.fernandez@carbonfootprint.com

Carbon Footprint Ltd

Home-working 23 October 2020
© Carbon Footprint Ltd 2020

A sustainable route torecovering from Covid - 19
October 23rd 2020

Table of contents
01

Background On Lockton

02

My Background03

Our Environmental Commitment

04

Covid-19 Does not stop our commitments

05

Our No 1 Commitment is our associates

06

A small return via Continued Support07

Our Environment Programme continued during
lockdown

05

Our No 1 Commitment is our associates

01 Background On Lockton
Formed in 1966 we are the largest privately owned insurance broker in theworld. Being privately owned means we are independent and able to take alonger term view on what we do.
7,500 associates work around the world to deliver insurance, risk, employee
benefit advice to our clients wherever they are.
Our associates focus their analytical skills on risk and advice and placement
in all areas, including Political and Credit, Transportation, Cyber, Property andCasualty, Real Estate and Construction, Professional Indemnity, Energy, Major
International Businesses Corporate and Reinsurance.
A worldwide turnover of in excess of $1.7billion and client retention rates
averaging over 96% gives us the confidence that our way of working withour clients is successful.

LOCKTON COMPANIES | 39

02 My Background
Mike Kerridge - Senior Vice President
Head of Group Property.

I started in 2000, and the business I joined mergedwith Lockton in 2007. I have never sold insurance,
my background is a mix of civil engineering,
construction, building surveying and property
operation, covering aerospace to commercial
property, via Government Estate and Further
Education over some 40 years.

I look after the acquisition and operation of ourproperty across UK, Ireland, Norway, Denmark,
Malta and Bermuda, supporting approximately
1,300 associates and giving them the space in which
to work and in line with the budget agreed with
their business units.
LOCKTON COMPANIES | 40

03 Our Environmental Commitment
The best way to show ourenvironmental commitment is two
simple statements.
We are prepared to lead and makeefforts and take decisions that
support our belief we should
conduct our business in the rightway.

We produce an annual report,
stating our environmental policy,
measuring our impact and how wehave performed against our targets.

This year we have moved forward
our commitment one stage further
and we are now the only Insurance
Broker that is Certified Carbon
Neutral.

LOCKTON COMPANIES | 41

04 Covid-19 does not stop our commitments
We made the decision to send all
our associates to work from homein the week before the National
Lockdown.
We took every effort we could toremain in close contact with all our
associates, with support andguidance on how to work from
home, how to adapt what they do,
giving management support andoffering everyone new chairs,
computer screens and operational
support to enable their homeworking to be a success.

Like all businesses we had to rapidly
adapt and support video meeting
software that was outside theprevious “approved” product. Ourclients and suppliers all demanded
we be able to communicate acrossmultiple platforms including:
Cisco Webex

Skype for Business

Zoom

WhatsAppMicrosoft Teams

Bluejeans…and many others

LOCKTON COMPANIES | 42

05 Our No 1 Commitment is our associates
With everyone working from home in April May and June we had in place protocols that
ensured phones were diverted to mobiles, main switchboards were dealt with by the
telephone team working from home and all associates could access their email and diaryand workplace IT applications and data, whilst remaining GDPR compliant at all times.
All incoming post was scanned and sent on to the business unit and associates
We published supporting videos via youtube,
We requested open communication back from associates about any aspect of the lockdown via
email or phone.
At every stage of this support and questioning we gave everyone key information on time
management, stress management and how to deal with the mental health aspects of the
Lockdown.
We set up and completed an on-line survey and questionnaire for associates of all levels to
make comment and give information back to us in a structured way about how they were
working, about their concerns as a manager of people and or concerns about their
management, or about themselves and any return to working in the office, all the while asking
about their ability to support clients and their health and well being.

LOCKTON COMPANIES | 43

06 A small return via continued support• During July we reviewed the feedback from our associates and undertook
preparations to enable a very limited number of associates to return to work.

• We made the workplace covid safe and then offered associates who could reach theoffice without using public transport the opportunity to come into the office tocomplete work they simply were unable to conduct at home.
• This was taken up and others also took this offer on board - mainly as they were living
alone in single bed flats, away from their family and had only had limited social
contact via a small phone or tablet or laptop screen for the previous three months and25- 30 out of our London office total of 825 people took advantage during the end of
July and early August.
• August saw the government relax slightly the Lockdown and we reflected this inasking that those associates who could come into the office for one day should try to
do so. If childcare, vulnerable people in your household or your own personal healthlimited this ability then that was also accepted and those associates had no pressure
put on them to come in.

LOCKTON COMPANIES | 44

07 Our Environment Programme Continued
during Lockdown.
Our environment reporting and measurement is tied to our financial year
end of 30th April.
Normally this means a period of detailed data gathering in early May andproduction of our environment report.
The pandemic and lockdown meant that the normal situation was thrownaside.
• We had to meet the requirement of the SECR as we were reporting within theauspices of the new regime.
• We had to measure and report against our targets.
• We had to continue with our commitment to improvement of our environment
programme, this year seeking to achieve Carbon Neutrality.
• We had to prepare and submit our CDP disclosure• We had to prepare and publish our Environment Report, taking onboard all theabove and whilst landlords and others were not available to provide information.

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08 Two key achievements during Lockdown
May/June

July/August

We had to make our first SECR Report.

Accredited Carbon Neutrality

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Rocky Road to Sustainable Recovery form COVID-19
Dr Wendy Buckley
Carbon Footprint Ltd
Chair of North Hants Sustainable Business Network
01256 592599
wendy.buckley@carbonfootprint.com

SBN – Carbon Offsetting 28th February 2020
Carbon Footprint Ltd© Carbon Footprint Ltd 2020