1January 2024 Med Tips
Don't miss out on our upcoming Service Schools!
CAIRE Service School Trainings and Webinars 2024
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
Each class is a comprehensive program that focuses on the technical and service aspects of the CAIRE family products.
Class time is divided between lecture and hands-on workshops. The seminars will help the student develop a better
understanding of how liquid oxygen equipment or concentrators work, how to identify the symptoms and causes ofpotential problems and how to use the technical information that is available in the Technical Manuals. Registration
for CAIRE’s Service Schools is mandatory. Registration forms must be received two weeks prior to the start of the classin order to guarantee availability and materials.
Type
LOX Germany
Conc Germany
LOX FranceConc France
LOX ITALOX LATAMConc LATAMConc USA
LOX USALOX Germany
LOX Spain
Conc Spain
Conc ITALOX UK
Conc UK
LOX Germany
Conc Germany
Conc USA
LOX USALOX FranceConc France
LOX ITALOX UK
Conc UKConc USA

Language
GermanGermanFrenchFrench
Italian
SpanishSpanishEnglishEnglishGermanSpanish
SpanishItalianEnglishEnglishGermanGermanEnglishEnglishFrenchFrenchItalianEnglishEnglishEnglishTable 1 - Details of upcoming training.
Location
Training Dates
Langenfeld, Germany
20 February-24
Langenfeld, Germany
21-22 February-24
Toulouse, France
5 March-24
Toulouse, France
06-07 March-24
Padova, ITA
20 March-24
Latin America
16 April-24
Latin America
17-18 April-24
Ball Ground, GA USA
15-17 April-24
Ball Ground, GA USA
18 April-24
Langenfeld, Germany
16 May-24
Barcelona, Spain
18 May-24
Barcelona, Spain
19-20 May-24
Padova, ITA
05-06 June-24Langenfeld, Germany
25 June-24
Langenfeld, Germany
26-27 June-24
Langenfeld, Germany
13 August-24
Langenfeld, Germany
14-15 August-24
Ball Ground, GA USA
12-14 August-24
Ball Ground, GA USA
15 August-24
Toulouse, France
17 Sept-24
Toulouse, France
18-19 Sept-24
Padova, ITA
23 October-24
Toulouse, France
15 October-24
Toulouse, France
16-17 Octoner-24
Ball Ground, GA USA
04-06 Nov-24

Registration by Training Type
01-February
In person
01-February
In person
15-February
In person
15-February
In person
28-February
In person
20-March
Remote**20-March
Remote**22-March
In person
22-March
In person
25-April
In person
28-April
In person
28-April
In person
25-April
In person
05-June
In person
05-June
In person
19-July
In person
19-July
In person
19-July
In person
19-July
In person
25-AugustIn person
15-AugustIn person
01-OctoberIn person
20-September
Remote**20-September
Remote**11-OctoberIn person

2LOX USA
LOX Germany

EnglishGermanBall Ground, GA USA
Langenfeld, Germany

07 Nov-24
28 November-24

11-October
08-November

In person
In person*We reserve the right to cancel training seminars at short notice. Customers should ensure that they take necessary
precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.
Concentrator Service School Topics include:• Concentrator hazards and safety precautions• Principles of pressure, flow, and saturation• Functions of the major components of a portable/stationary concentrator• Theory of operation• Set up and use of test equipment• Troubleshooting, repair and performance verification/testing procedures
LOX Service School Topics include:• Liquid oxygen (LOX) hazards and safety precautions• Principles of pressure, flow and liquid oxygen saturation• Functions of the major components of a liquid oxygen system• HELiOS™ system theory of operation• Reservoir and portable filling procedures• Set up and use of test equipment
Please submit your registrations forms no later than the dates in Table 1 above. If you are interested in the service
schools mentioned above, and it is past the registration date, please reach out to the registration emails below.
Please note that as travel restrictions, and Covid-related guidelines evolve, we intend to restore CAIRE ServiceSchool to in person.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

PRODUCT UPDATES
Eclipse 5 Power Supply
Eclipse power supply (CAIRE PN:21334759) replaces the previous version (CAIRE PN: 20852326) on all newly
manufactured 2-LED Eclipse 5 devices as well as all spare power supply part kit numbers in Table 2 below. Powersupply 21334759 is backwards compatible with all previously manufactured 2-LED and 3-LED Eclipse 5 units.

Note: Please reference Service Bulletin 21220048 when using the 3-LED power supply (PN 5941-SEQ (US),20553100 (EU), and 20553098 (UK)) with 2-LED units as this will require label changes on the device.

320852326S
20852325S

Kit, Power Supply US Cord
Kit, Power Supply EU Cord

20852324S

Kit, Power Supply UK Cord

Table 2: Spare Power Supply Kit PNs
Power Supply PN
5940-SEQ
5940-SEQ
5940-SEQ
5940-SEQ
20852326

21334759

Region
USA
UK
EU
AUS
USA
UK
EU
AUS
USA
UK
EUAUS

Cord only PN
3588-SEQ
3590-SEQ
3589-SEQ
20669418
4997-SEQ
4999-SEQ4998-SEQ
21347183
2133612921475874
21336073-C4
21463776

Spare Power Supply Plus Cord
20852326S
20852324S
20852325S
21334759+21463776
20852326S
20852324S
20852325S
21334759+21463776
20852326S
20852324S
20852325S
21334759+21463776

Table 3: Power Cord part Numbers

Please refer to Service Bulletin PN 21464617 for more details.

Liberator 60 Top Fill/Side Fill Discontinuation
Since March 31, 2023, the production and sale of the Liberator 60 Top Fill and Side Fill Liquid Oxygen Reservoirs
ceased. There is an ongoing shift in global market demand to the smaller top fill Liberators
within our product portfolio.
CAIRE will continue to offer our flagship Liquid Oxygen Reservoirs, the Liberator top fill, side fill and dual fill in 20, 30,37, 45. We will also continue to offer the Liberator 60 Dual Fill.
Please refer to Service Bulletin 21498272 for more details

Helpful Hints & FAQs

Concentrator with Air Outlet Option
The Air Outlet option on a VisionaireTM enables a patient to use a nebulizing device. The air outlet provides a 6 Lpm
airflow at a pressure of 12 psig, The Air Outlet does not deliver Oxygen enriched air.
The New Life Intensity does not required an Air Outlet to use the nebulizer, as the outlet pressure is higher than theVisionaire.
Below is the list of the Visionaire and the New Life Elite available with the Air Outlet option:-AS098-708 AIRSEP, 5L, 230V, 50HZ, AIR, VISIONAIRE
AS098-711 AIRSEP,5L,230V,50HZ,AIR,W/O2 MONITOR,VISIONAIRE

4Please refer to Service Bulletin PN 21497340 for New Life Elite Discontinuation and to Service Bulletin PN 21353847 forVisionaire models available.

Document Update
We advise our valued customers to monitor and check that they are using the most recent revision of any documents
for the model of equipment they have. Below is a list of documents that were released/updated during December
2023.
MN241-1 Rev C – Visionaire Service Manual

Med Tips Distribution
The CAIRE team is asking all current subscribers to CAIRE’s Med Tips Newsletter to register in order to continue
receiving this monthly communication.
Please click this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - and provide us with your current
information. Thank you and we appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2024 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its products, orchange the prices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly stated herein arereserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications, warnings,precautions, and detailed safety information.

SERVICE
BULLETIN
PN: 21464617

RELEASE DATE:

September 3, 2019

REVISION DATE(S): September 23, 2019 (Rev B)
February 01, 2020 (Rev C)
MODEL:

SeQual® Eclipse 5®

ISSUE:New Release Eclipse 5 Power Supply

NOTES:

Effective September 2019 Eclipse power supply (CAIRE PN:21334759) will replace
the previous version (CAIRE PN: 20852326) on all newly manufactured 2-LEDEclipse 5 devices as well as all spare power supply part kit numbers in Table 1
below.
Table 1: Spare Power Supply Kit PNs
20852326S

Kit, Power Supply US Cord

20852325S

Kit, Power Supply EU Cord

20852324S

Kit, Power Supply UK Cord

Power supply 21334759 is backwards compatible with all previously manufactured
2-LED and 3-LED Eclipse 5 units.
Note: Please reference Service Bulletin 21220048 when using the 3-LED power
supply kit PN 5941-SEQ (US), 20553100 (EU), and 20553098 (UK)) with 2-LED
units as this will require label changes on the device.
Figures 1 and 2 display the different power connections between the new partnumber 21334759 and the previous part number 20852326. The 21334759 new style
power supplies will require different power cable – see Table 2 for details ofdifferent cord part numbers.

Ref 21464617 Rev C

Page 1 of 3

Figure 1: Current Eclipse 5 power supply (PN 21334759)

Figure 2: Previous Eclipse 5 power supply (PN 20852326)
Figure 3 displays the power supply connection for use on the 3-LED version Eclipsemodels. These part numbers are obsolete, replaced by the power supply kits listedabove.

Figure 3: Eclipse 3-LED Power Supply (PN 5940-SEQ)

Ref 21464617 Rev C

Page 2 of 3

Table 2: – Power Cord part numbers
Power Supply PN
5940-SEQ
5940-SEQ
5940-SEQ
5940-SEQ
20852326

21334759

Region
USA
UK
EUAUS
USA
UKEU
AUS
USA
UKEUAUS

Cord only PN
3588-SEQ
3590-SEQ
3589-SEQ
20669418
4997-SEQ
4999-SEQ
4998-SEQ
21347183
2133612921475874
21336073-C4
21463776

Spare Power Supply Plus Cord
20852326S
20852324S
20852325S
21334759 + 21463776
20852326S
20852324S
20852325S
21334759 + 21463776
20852326S
20852324S
20852325S
21334759 + 21463776*Use above table in conjunction with Figure 1-3 to identify cable only part number required.

CONTACT:For technical questions or concerns, contact Technical Service:USA:
800-482-2473
techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060
techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2020 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, or change theprices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly statedherein are reserved by us, as applicable.
Ref 21464617 Rev CPage 3 of 3

PN 21497340 A

RELEASE DATE:

October 7, 2021

MODEL:

AirSep® NewLife® Elite 5L (All Variants)

ISSUE:

NewLife Elite Discontinuation and End of Service LifeNOTES:

October 7, 2021 production and sale of the Airsep® NewLife Elite 5
Liter, Stationary Concentrator will cease. The sieve material required
for these devices is no longer available to support continued production.
CAIRE will continue to provide service and parts for select components,
maintenance, and repairs based on component material availability.
For assistance in managing your needs, please reach out to our Global
Technical Service team via the contact information listed below.
CAIRE will offer our flagship 5L Companion 5™ models as the primary
replacement to the NewLife Elite 5L globally, as well as VisionAire™5
models for countries outside North and South America.
Please contact Customer Service, or Technical Service for assistance indetermining which replacement model(s) will best fulfill yourrequirements for your location.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2021 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref 21497340 Rev A

www.caireinc.com

Page 1 of 1

PN 21498272 BRELEASE DATE:March 18, 2023

REVISION DATE:

April 28, 2023 (Rev B)

MODEL:CAIRE Liberator® 60 Top Fill and Liberator 60 Side Fill

ISSUE:

Liberator 60 Top Fill/Side Fill Discontinuation
Effective May 5, 2023, the production and sale of the Liberator 60 Top
Fill and Side Fill Liquid Oxygen Reservoirs will cease. There is an
ongoing shift in global market demand to the smaller top fill Liberators
within our product portfolio.

NOTES:CAIRE will continue to offer our flagship Liquid Oxygen Reservoirs, theLiberator top fill, side fill and dual fill in 20, 30, 37, 45. We will also
continue to offer the Liberator 60 Dual Fill.
CAIRE will continue to provide service and parts for select components,
maintenance, and repairs based on component material availability.
For assistance in managing your needs, please reach out to our Global
Technical Service team via the contact information listed below.
Please contact Customer Service, or Technical Service for assistance indetermining which replacement model(s) will best fulfill yourrequirements for your location.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.euroe@caireinc.com
Copyright © 2023 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref 21498272 Rev BPage 1 of 1
www.caireinc.com