Maintenance and Service Guide
HP Pavilion Gaming 15 Laptop PC

© Copyright 2019 HP Development Company,
L.P.
AMD, Ryzen, Radeon, and Radeon Vega aretrademarks of Advanced Micro Devices, Inc.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel is a trademark of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
NVIDIA, GeForce, and Optimus are trademarks
and/or registered trademarks of NVIDIA
Corporation in the U.S. and other countries.
SDHC, SDXC, and microSD are trademarks orregistered trademarks of SD-3C LLC. Windows
is either a registered trademark or trademarkof Microsoft Corporation in the United States
and/or other countries. Miracast is a registeredtrademark of the Wi-Fi Alliance.
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in theexpress warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
First Edition: September 2019
Document Part Number: L83493-001

Product notice

Software terms

This guide describes features that are common
to most models. Some features may not be
available on your computer.

By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User License
Agreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.

Not all features are available in all editions orversions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update totake full advantage of Windows functionality.
Windows 10 is automatically updated, which isalways enabled. ISP fees may apply andadditional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then selectUser Guides.

For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should be accessed by only
an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for
authorized service provider parts," can damage the computer or void your warranty.

iii

iv

Important Notice about Customer Self-Repair Parts

Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place thedevice directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do notallow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by applicable safety standards.

v

vi

Safety warning noticeTable of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Lights ................................................................................................................................................... 9
Button and speakers ......................................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Rear ...................................................................................................................................................................... 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 14
Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 17
Cables ................................................................................................................................................................... 18
Mass storage devices ........................................................................................................................................... 19
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 22
Tools required ...................................................................................................................................................... 22
Service considerations ......................................................................................................................................... 22
Plastic parts ....................................................................................................................................... 22
Cables and connectors ...................................................................................................................... 22
Drive handling ................................................................................................................................... 23
Workstation guidelines ..................................................................................................................... 23
Electrostatic discharge information .................................................................................................................... 23
Generating static electricity .............................................................................................................. 24
Preventing electrostatic damage to equipment ............................................................................... 24
Personal grounding methods and equipment .................................................................................. 25
Grounding the work area ................................................................................................................... 25
Recommended materials and equipment ........................................................................................ 25vii

Packaging and transporting guidelines .............................................................................................................. 26
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Bottom cover ..................................................................................................................................... 28
Solid-state drive ................................................................................................................................ 30
Memory module ................................................................................................................................ 31
Hard drive assembly .......................................................................................................................... 33
6 Removal and replacement procedures for authorized service provider parts .................................................... 35
Component replacement procedures .................................................................................................................. 35
Feet .................................................................................................................................................... 35
Battery ............................................................................................................................................... 37
WLAN module .................................................................................................................................... 38
Touchpad ........................................................................................................................................... 40
Fans ................................................................................................................................................... 41
Heat sink ............................................................................................................................................ 42
Power button/USB board .................................................................................................................. 44
System board .................................................................................................................................... 45
Speakers ............................................................................................................................................ 48
Display assembly ............................................................................................................................... 49
Power connector ............................................................................................................................... 57
Keyboard/top cover ........................................................................................................................... 58
7 Using Setup Utility (BIOS) ............................................................................................................................. 59
Starting Setup Utility (BIOS) ................................................................................................................................ 59
Updating Setup Utility (BIOS) .............................................................................................................................. 59
Determining the BIOS version ........................................................................................................... 59
Downloading a BIOS update .............................................................................................................. 60
8 Using HP PC Hardware Diagnostics ................................................................................................................ 61
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 61
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 61
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 62
Downloading HP Hardware Diagnostics Windows by product name or number(select products only) ..................................................................................................... 62
Installing HP PC Hardware Diagnostics Windows ............................................................................. 62
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 62
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 63viii

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 63
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 63
Downloading HP PC Hardware Diagnostics UEFI by product name or number(select products only) ..................................................................................................... 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 64
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 64
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ornumber ............................................................................................................................ 64
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 64
9 Backing up, restoring, and recovering ........................................................................................................... 66
Backing up information and creating recovery media ........................................................................................ 66
Using Windows tools ......................................................................................................................... 66
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 66
Restoring and recovery ........................................................................................................................................ 67
Restoring, resetting, and refreshing using Windows tools .............................................................. 67
Recovering using HP Recovery media ............................................................................................... 67
Changing the computer boot order ................................................................................................... 67
Using HP Sure Recover (select products only) .................................................................................. 68
10 Specifications ............................................................................................................................................ 69
11 Power cord set requirements ...................................................................................................................... 70
Requirements for all countries ............................................................................................................................ 70
Requirements for specific countries and regions ................................................................................................ 71
12 Recycling .................................................................................................................................................. 73
Index ............................................................................................................................................................. 74

ix

x

1

Product description
Table 1-1 Product components and their descriptions
Category

Description

Product Name

HP Pavilion Gaming 15 Laptop PC
Model numbers: 15-ec0xxx, 15z-ec000

Processor

AMD® Ryzen™ 7 3750H (2.3 GHz, turbo up to 4.0 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35
W
AMD Ryzen 5 3550H (2.1 GHz, turbo up to 3.7 GHz), 2400 MHz/6 MB L2 + L3 cache, quad core, 35 W

Graphics

Internal graphics
AMD Radeon™ RX Vega 10 Graphics (Ryzen 7 processor)
AMD Radeon Vega™ 8 Graphics (Ryzen 5 processor)
Hybrid graphics
NVIDIA® GeForce® GTX 1660Ti with up to 6 GB of dedicated video memory
NVIDIA GeForce GTX 1650 with up to 4 GB of dedicated video memory
NVIDIA GeForce GTX 1050 with up to 3 GB of dedicated video memory
Supports HD decode, DX12, and HDMI
Supports Optimus™
Supports MR compatible (60 Hz frame)

Display panel

39.6 cm (15.6 in) full high-definition (FHD) (1920 × 1080), antiglare, narrow bezel
SVA 45% NTSC, 220 nits, eDP 1.2 without PSR, slim
UWVA 45% NTSC, 250 nits, eDP 1.2 without PSR, slim
UWVA 72% NTSC, 300 nits, eDP 1.2 without PSR, ultraslim
UWVA 72% NTSC, 300 nits, eDP 1.4 + PSR, 144 Hz, ultraslim

MemoryTwo SODIMM slots, customer accessible/upgradeable
DDR4-2400 dual channel support (DDR4-3200 bridge to DDR4-2666, DDR4-2666 downgrade to
DDR4-2400)
Supports up to 32 GB maximum system memory in the following configurations:

Storage●

16 GB (16 GB × 1 or 8 GB × 2)●

12 GB (8 GB × 1 + 4 GB × 1)●

8 GB (8 GB × 1 or 4 GB × 2)

Supports 7.0 mm/7.2 mm, 2.5 in SATA hard drives
Support for solid-state drive + hard drive
Support for NGFF M.2 solid-state drive with SATA/PCIe co-layout port

1

Table 1-1 Product components and their descriptions (continued)
Category

Description
M.2 SSD expansion capability on single HDD SKU
Accelerometer/hard drive protection support
Single hard drive configurations
1 TB, 5400 rpm, 7.2 mm
Dual storage configurations
256 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 7200 rpm hard drive
128 GB, PCIe, NVMe, TLC, solid-state drive + 1 TB, 5400 rpm hard drive
M.2, NVMe solid-state drive
1 TB, PCIe-3 × 4, TLC
512 GB, PCIe-3 × 4, TLC
512 GB, PCIe, value
256 GB, PCIe-3 × 4, TLC
256 GB, PCIe, value

Audio

Audio brand: Bang & Olufsen Play
Audio control panel: Bang & Olufsen Audio Control
Supports HP Audio Boost
Dual speakers

Video

HP TrueVision HD Camera - indicator LED, USB 2.0, HD BSI sensor, f2.0, WDR
720p by 30 frames per second
Dual-array digital microphone with appropriate software - beam forming, echo cancellation, noise
suppression

RJ-45 (network) jackIntegrated 10/100/1000 NIC
Supports Network Booster

Sensors

Accelerometer

Wireless networking

Integrated wireless option with dual antennas (M.2/MIPI/BRI)
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (MU-MIMO supported)
Support for Wi-Fi CERTIFIED Miracast™ devices

Ports

HP Smart Plug AC adapter
Audio-out (headphone)/Audio-in (microphone) combo jackRJ-45 (network) jackHigh-definition multimedia interface (HDMI) v.2.0 + HDCP 2.2 supporting up to 4096 × 2160 at 60 Hz
Hot plug/unplug and auto detect for correct output to wide-aspect vs. standard aspect video (autoadjust panel resolution to fit embedded panel and external monitor connected)

2

Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category

Description
USB 3.1 Gen 1 Type A port
USB 3.1 Gen 1 Type-C port (supports data transfer only)
USB 2.0 Type A port (supports HP Sleep & Charge)

Media card reader

Supports microSD™/SDHC™/SDXC™
Push-push insertion/removalInternal card expansion

One M.2 slot for WLANOne M.2 slot for solid-state drive

Keyboard/pointing devices

Keyboard
Full-sized, backlit, island-style, keyboard with numeric keypad
Full-sized, non-backlit, island-style, keyboard with numeric keypad
Touchpad requirements
Clickpad with image sensor
Multitouch gestures enabled
Support for Precision Touchpad
Support for modern trackpad gestures
Taps enabled as default

Power requirements

Battery
Supports a 3-cell, 52.5 Whr, 4.55 Ahr, polymer battery
Supports battery life enhancement
Supports battery fast charge (45 minutes, 50% charged)
Smart AC adapter (PRC, slim barrel, 4.5 mm)
200 W
150 W
135 W
Power cord (1 m, conventional)
C13 (for adapters 200 W and greater)
C5

Security

Trusted Platform Module (fTPM) 2.0, firmware based

Operating system

Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP

3

Table 1-1 Product components and their descriptions (continued)
Category

Description
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPPWindows 10 Home 64 Plus Single Language Indonesia Market PPPWindows 10 Pro 64
FreeDOS 3.0

Serviceability

End-user replaceable parts
AC adapter

4

Chapter 1 Product description

2

Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions
Component(1)

Description
Memory card reader

Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.

Hold the card label-side up, with connectors facing thecomputer.

2.

Insert the card into the memory card reader, and thenpress in on the card until it is firmly seated.

To remove a card:▲(2)

Audio-out (headphone)/Audio-in (microphone)
combo jackPress in on the card, and then remove it from the memory
card reader.

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support
optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust thevolume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(3)

Drive light●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard
drive.

Right side5

Table 2-1 Right-side components and their descriptions (continued)
Component(4)

Description
USB Type-C port

Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides data transfer.
NOTE: Cables and/or adapters (purchased separately) may berequired.

(5)

RJ-45 (network) jack/status lights

Connects a network cable.
●

White: The network is connected.

●

Amber: Activity is occurring on the network.

(6)

USB SuperSpeed port

Connects a USB device, such as a cell phone, camera, activity
tracker, or smartwatch, and provides high-speed data transfer.

(7)

HDMI port

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

Left side

Table 2-2 Left-side components and their descriptions
Component(1)

6

Description
AC adapter and battery light●

White: The AC adapter is connected and the battery is fully
charged.

●Blinking white: The AC adapter is disconnected and thebattery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The battery is not charging.

(2)

Power connector

Connects an AC adapter.

(3)

USB port with HP Sleep and Charge

Connects a USB device, provides data transfer, and even when
the computer is off, charges most products such as a cell phone,camera, activity tracker, or smartwatch.

Chapter 2 Getting to know your computer

DisplayYour computer display is shipped from the factory in low blue light mode for improved eye comfort andsafety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer atnight or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide isavailable on the web at http://www.hp.com/ergo.

Table 2-3 Display components and their descriptions
Component

Description(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local area networks(WLANs).

(2)

Internal microphones

Record sound.

(3)

Camera light

On: The camera is in use.

(4)

CameraAllows you to video chat, record video, and record still images. Some cameras also allowa facial recognition logon to Windows®, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software
installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around theantennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:▲Type HP Documentation in the taskbar search box, and then select HP Documentation.

Display7

Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn off the touchpad:
1.

Type touchpad settings in the taskbar search box, and then press enter.

2.

Choose a setting.

To turn on the touchpad:
1.

Type touchpad settings in the taskbar search box, and then press enter.

2.

Using an external mouse, click the touchpad button.

– or –▲

Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.

Table 2-4 Touchpad components and their descriptions
Component

8

Description(1)

Touchpad zone

Reads your finger gestures to move the pointer or activate itemson the screen.

(2)

Left touchpad button

Functions like the left button on an external mouse.

(3)

Right touchpad button

Functions like the right button on an external mouse.

Chapter 2 Getting to know your computer

Lights

Table 2-5 Lights and their descriptions
Component(1)

Description
Power light●

On: The computer is on.

●

Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts off
power to the display and other unnecessary components.

●

Off: Depending on your computer model, the computer isoff, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.

(2)

Caps lock light

On: Caps lock is on, which switches the key input to all capitalletters.

(3)

Mute light●

On: Computer sound is off.

●

Off: Computer sound is on.

Keyboard area

9

Button and speakers

Table 2-6 Button and speakers and their descriptions
Component(1)

Description
Power button●

When the computer is off, press the button to turn on thecomputer.

●

When the computer is on, press the button briefly toinitiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep (select products only).

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options:▲

Right-click the Power icon
Options.

(2)

10

Speakers

Chapter 2 Getting to know your computer

Produce sound.

, and then select PowerSpecial keys

Table 2-7 Special keys and their descriptions
Component

Description(1)

esc key

Displays system information when pressed in combination withthe fn key.

(2)

fn keyExecutes specific functions when pressed in combination withanother key.

(3)

Windows key

Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.

(4)

Action keys

Execute frequently used system functions.

(5)

num lock key

Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(6)

Integrated numeric keypad

A separate keypad to the right of the alphabet keyboard. Whennum lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer isturned off, that function is reinstated when the computer isturned back on.

Keyboard area

11

Bottom

Table 2-8 Bottom components and their descriptions
Component

Description

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
It is normal for the internal fan to cycle on and off during routine operation.

Rear

Table 2-9 Rear components and their descriptions
Component

Description

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.
It is normal for the internal fan to cycle on and off during routine operation.

12

Chapter 2 Getting to know your computer

Labels
The labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of thecomputer, inside the battery bay, under the service door, on the back of the display, or on the bottom of atablet kickstand.
●

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Table 2-10 Service label components
Component(1)

HP product name(2)

Model number(3)

Product ID(4)

Serial number(5)

Warranty period●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approvalmarkings for the countries or regions in which the devices have been approved for use.

Labels13

3Illustrated parts catalog

Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.

14

Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions
Item

Component(1)

Display assembly
NOTE:

(2)

Spare part number

Spare parts for display assemblies are available only at a subcomponent level.

Keyboard/top cover backlit):
For a detailed list of country codes, see Keyboard/top cover on page 58.

(3)

For use in acid green models

L72597-xx1

For use in ghost white models with a backlit keyboard

L72598-xx1

For use in ghost white models with a non-backlit keyboard

L72599-xx1

For use in ultra violet models

L72600-xx1

Touchpad

L72709-001

NOTE:
(4)

The touchpad cable is available using spare part number L72707-001.

Hard drive
1 TB, 7200 rpm

766644-005

1 TB, 5400 rpm

762990-005(5)

Hard drive connector cable

L72698-001(6)

Hard drive bracket

not available as spare part

(7)

Fan

L72702-001(8)Heat sink for use in models with GeForce GTX 1660 Ti graphics

L81917-001

Heat sink for use in models with GeForce GTX 1650 graphics

L72701-001

Heat sink for use in models with GeForce GTX 1050 graphics

L72700-001

Thermal grease (not illustrated)

L65268-001

(9)

(10)

Power connector cable
200 W

L72704-001

150 W

L72703-001

Power button/USB board
NOTE:

(11)

The power button board cable is available using spare part number L72697-001.

For use in ghost white models

L72694-001

For use in acid green models

L72695-001

For use in ultra violet models

L72696-001

System board (includes processor and replacement thermal material):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
AMD Ryzen 7 3750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti)

L71932-xx1

AMD Ryzen 7 3750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650)

L71930-xx1

Computer major components

15

Table 3-1 Computer major components and their descriptions (continued)
Item

(12)

(13)

16

Component

Spare part number

AMD Ryzen 5 3550H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti)

L71931-xx1

AMD Ryzen 5 3550H processor and 4 GB of discrete graphics memory (GeForce GTX 1650)

L71929-xx1

AMD Ryzen 5 3550H processor and 3 GB of discrete graphics memory (GeForce GTX 1050)

L71928-xx1

Solid-state drive (M.2):
1 TB, PCIe, Gen 3 × 4

L72515-001

512 GB, PCIe, Gen 3 × 4

L71936-001

512 GB, PCIe, Gen 3 × 2

L71934-001

256 GB, PCIe, Gen 3 × 4

L71935-001

256 GB, PCIe, Gen 3 × 2

L71933-001

128 GB, PCIe, Gen 3 × 2

L71937-001

Thermal plate for solid-state drive

L84067-001

Memory modules (DDR4-2666):
8 GB

937236-855

4 GB

L10598-855(14)

WLAN module (Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5)

L44796-005(15)

Battery (3 cell, 52 Whr)

L48495-005(16)Speakers

L72708-001(17)

Bottom coverFor use in ghost white models

L72705-001

For use in acid green and ultra violet models

L72706-001

Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Table 3-2 Display components and their descriptions
Item

Component

Spare part number(1)

Display bezel

L72717-001(2)

Display panel (includes display cover adhesive and bezel tape):
220 nits, slim (3.2 mm)

L71938-001

250 nits, slim (3.2 mm)

L71939-001

300 nits, eDP 1.2, ultraslim (2.6 mm)

L71940-001

300 nits, eDP 1.4, ultraslim (2.6 mm)

L71941-001(3)

Display hinges (includes left and right hinges)

L72710-001(4)Webcam/microphone module (includes display cover adhesive and bezel tape)

L72721-001(5)

Display panel and camera cable (includes display cover adhesive and bezel tape):
For use in models without a 144 Hz display

L72719-001

For use in models with a 144 Hz display

L72720-001(6)

Wireless antennas (includes display cover adhesive and bezel tape)

L75188-001(7)Display back cover (includes bezel tape)
For use in ghost white models with a 3.2 mm display panel

L72711-001

For use in acid green models with a 3.2 mm display panel

L72713-001

Display assembly subcomponents

17

Table 3-2 Display components and their descriptions (continued)
Item

Component

Spare part number

For use in ultra violet models with a 3.2 mm display panel

L72715-001

For use in ghost white models with a 2.6 mm display panel

L72712-001

For use in acid green models with a 2.6 mm display panel

L72714-001

For use in ultra violet models with a 2.6 mm display panel

L72716-001

CablesTable 3-3 Cables and their descriptions

18

Item

Component

Spare part number(1)

Touchpad cable

L72707-001(2)

Power button/USB board cable

L72697-001(3)Power connector cable
200 W models

L72704-001

150 W models

L72703-001

Chapter 3 Illustrated parts catalog

Mass storage devices

Table 3-4 Mass storage devices and their descriptions
Item

Component(1)

Hard drive

Spare part number

1 TB, 7200 rpm

766644-005

1 TB, 5400 rpm

762990-005(2)

Hard drive brackets

not available as spare part

(3)

Hard drive connector/cable

L72698-001(4)Solid-state drive (M.2)
1 TB, PCIe, Gen 3 × 4

L72515-001

512 GB, PCIe, Gen 3 × 4

L71936-001

512 GB, PCIe, Gen 3 × 2

L71934-001

256 GB, PCIe, Gen 3 × 4

L71935-001

256 GB, PCIe, Gen 3 × 2

L71933-001

128 GB, PCIe, Gen 3 × 2

L71937-001

Mass storage devices

19

Miscellaneous parts
Table 3-5 Miscellaneous parts and their descriptions
Component

Spare part number

AC adapter (PFC, slim, 4.5 mm):
200 W

L00818-850

150 W

L32661-001

135 W

L15534-001

Rubber Foot Kit (left and right)

L72718-001

External optical drive

747080-001

HDMI-to-VGA adapter

701943-001

Thermal grease

L65268-001

Thermal plate for solid-state drive

L84067-001

Screw Kit

L72722-001

Power cord (C5, 1.0 m):
For use in Argentia

L19357-001

For use in Australia

L19358-001

For use in Denmark

L19360-001

For use in Europe

L19361-001

For use in India

L19363-001

For use in Israel

L19362-001

For use in Italy

L19364-001

For use in Japan

L19365-001

For use in North America

L19367-001

For use in the People’s Republic of China

L19368-001

For use in South Africa

L19369-001

For use in South Korea

L19366-001

For use in Switzerland

L19370-001

For use in Taiwan

L19372-001

For use in Thailand

L19371-001

For use in the United Kingdom

L19373-001

Power cord (C13, 1.0 m):

20

For use in Argentina

L22104-001

For use in Australia

L22339-001

For use in Denmark

L22334-001

For use in Europe

L22333-001

Chapter 3 Illustrated parts catalog

Table 3-5 Miscellaneous parts and their descriptions (continued)
Component

Spare part number

For use in India

L22343-001

For use in Israel

L22335-001

For use in Italy/Chile

L22103-001

For use in Japan

L22344-001

For use in North America

L22331-001

For use in the People’s Republic of China

L22341-001

For use in South Africa

L22337-001

For use in South Korea

L22340-001

For use in Switzerland

L22336-001

For use in Taiwan

L22342-001

For use in Thailand

L22338-001

For use in the United Kingdom

L22332-001

Miscellaneous parts

21

4

Removal and replacement procedures
preliminary requirements

Tools required
You need the following tools to complete the removal and replacement procedures:●

Tweezers●

Non-conductive, non-marking pry tool●

Magnetic Phillips P1 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT:

Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables teareasily.

22

Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to thecomputer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray isclosed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools andequipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aidsand polystyrene foam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in theinternal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

Electrostatic discharge information

23

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in thissection.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity
Note the following:●

Different activities generate different amounts of static electricity.

●

Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event

55%

40%

10%

Walking across carpet

7,500 V

15,000 V

35,000 V

Walking across vinyl floor

3,000 V

5,000 V

12,000 V

Motions of bench worker

400 V

800 V

6,000 V

Removing DIPs (dual in-line packages) from plastic tube

400 V

700 V

2,000 V

Removing DIPs from vinyl tray

2,000 V

4,000 V

11,500 V

Removing DIPs from polystyrene foam

3,500 V

5,000 V

14,500 V

Removing bubble pack from PCB (printed circuit board)

7,000 V

20,000 V

26,500 V

Packing PCBs in foam-lined box

5,000 V

11,000 V

21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE:

As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree ofsensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.

24●

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

●

Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

●

Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

●

Always be properly grounded when touching a sensitive component or assembly.

Chapter 4 Removal and replacement procedures preliminary requirements

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:●

Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must beconnected and fit snugly into the banana plug connector on the grounding mat or workstation.

●

Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible withmost types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet witha maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
MethodVoltage

Antistatic plastic

1,500

Carbon-loaded plastic

7,500

Metallized laminate

15,000Grounding the work area
To prevent static damage at the work area, use the following precautions:●

Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to thework surface and properly grounded tools and equipment.

●

Use static-dissipative mats, foot straps, or air ionizers to give added protection.

●

Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.

●

Turn off power and input signals before inserting and removing connectors or test equipment.

●

Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

●

Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.

●

Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment
HP recommends the following materials and equipment to prevent static electricity:●

Antistatic tape●

Antistatic smocks, aprons, or sleeve protectors●

Conductive bins and other assembly or soldering aids●

Conductive foam●Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistanceElectrostatic discharge information25

●

Static-dissipative table or floor mats with hard tie to ground●

Field service kits●

Static awareness labels●

Wrist straps and footwear straps providing 1 MΩ ±10% resistance●Material handling packages●

Conductive plastic bags●

Conductive plastic tubes●

Conductive tote boxes●

Opaque shielding bags●

Transparent metallized shielding bags●

Transparent shielding tubes

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:

26●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Chapter 4 Removal and replacement procedures preliminary requirements

5

Removal and replacement procedures for
Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by
the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.

Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 13 for details.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.
There are as many as 16 screws that must be removed, replaced, and/or loosened when servicing Customer
Self-Repair parts. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 22 for initial safety procedures.
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

Component replacement procedures

27

Bottom cover
Table 5-1 Bottom cover descriptions and part numbers
Description

Spare part number

Bottom cover for use in acid green models

L72705-001

Bottom cover for use in ghost white and ultra violet models

L72706-001

Before removing the bottom cover, follow this step:▲

Prepare the computer for disassembly (Preparation for disassembly on page 27).

Remove the bottom cover:28

1.

Remove the three Phillips M2.0 × 5.0 screws (1) from the bottom edge of the bottom cover.

2.

Remove the four Phillips M2.5 × 12.0 screws (2) from the top edge of the bottom cover.

3.

Insert a non-marking, non-conductive tool into the seam at the bottom of the computer (1), and thenpull the tool along the seam to release the bottom cover (2).

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4.

Pull the bottom cover off the computer (3).

Reverse this procedure to install the bottom cover.

Component replacement procedures

29

Solid-state drive
Table 5-2 Solid-state drive descriptions and part numbers
Description

Spare part number

1 TB, PCIe, Gen 3 × 4

L72515-001

512 GB, PCIe, Gen 3 × 4

L71936-001

512 GB, PCIe, Gen 3 × 2

L71934-001

256 GB, PCIe, Gen 3 × 4

L71935-001

256 GB, PCIe, Gen 3 × 2

L71933-001

128 GB, PCIe, Gen 3 × 2

L71937-001

Thermal plate for solid-state drive

L84067-001

Before removing the solid-state drive, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

Remove the solid-state drive:▲

Remove the Phillips M2.0 × 3.0 screw (1), lift the metal cover off the drive (2), and then pull the drivefrom the socket (3).

Reverse this procedure to install the solid-state drive.

30

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Memory module
Table 5-3 Memory descriptions and part numbers
Description

Spare part number

Memory module, 8 GB

937236-855

Memory module, 4 GB

L10598-855

Before removing the memory modules, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 37).

Remove the memory modules:
1.

Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle.

2.

Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the sameprocedure to remove both memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module. Do not bend the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.

Install the memory modules:
1.

Align the notched edge of the memory module with the tab in the memory module slot (1).

2.

Press the module into the slot until seated (2).

Component replacement procedures

31

3.

32

Gently press down on the module edges until the side retention clips snap into place (3).

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Hard drive assembly
Table 5-4 Hard drive and connector descriptions and part numbers
Description

Spare part number

Hard drive, 1 TB, 7200 rpm

766644-005

Hard drive, 1 TB, 5400 rpm

762990-005

Hard drive connector/cable

L72698-001

Before removing the hard drive assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

Remove the hard drive assembly:
1.

Disconnect the hard drive cable from the system board ZIF connector (1).

2.

Remove the three Phillips M2.0 × 2.5 screws (2) that secure the hard drive assembly to the computer.

3.

Lift the hard drive assembly out of the computer (3).

Component replacement procedures

33

4.

If it is necessary to disassemble the hard drive, remove the four Phillips M3.0 × 3.0 screws (1) from thebracket, and then remove the bracket from the hard drive (2). Disconnect the connector from the drive(3).

Reverse this procedure to reassemble and install the hard drive.

34

Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6

Removal and replacement procedures for
authorized service provider parts
IMPORTANT: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.

Component replacement procedures
There are as many as 49 screws that must be removed, replaced, and/or loosened when servicing thecomputer. Make special note of each screw size and location during removal and replacement.

Feet
Table 6-1 Feet description and part number
Description

Spare part number

Rubber Foot Kit

L72718-001

Before removing the feet, follow these steps:▲

Prepare the computer for disassembly (Preparation for disassembly on page 27).

Remove the feet:▲

Peel the feet off the bottom of the computer.

Component replacement procedures

35

Reverse this procedure to install the feet.

36

Chapter 6 Removal and replacement procedures for authorized service provider parts

Battery
Table 6-2 Battery description and part number
Description

Spare part number

Battery (3 cell, 52 Whr)

L48495-005

Before removing the battery, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

Remove the battery:1.

Disconnect the battery cable from the system board (1).

2.

Remove the four Phillips M2.0 × 3.5 screws (2) that secure the battery to the computer.

3.

Remove the battery from the computer (3).

Reverse this procedure to install the battery.

Component replacement procedures

37

WLAN module
Table 6-3 WLAN module description and part number
Description

Spare part number

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5

L44796-005

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in yourcountry or region. If you replace the module and then receive a warning message, remove the module torestore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

Remove the WLAN module:
1.

Remove the plastic protector from on top of the antenna terminals on the WLAN module (1).

2.

Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module.
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1/white
WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/black WLAN antenna cableconnects to the WLAN module #1/Aux terminal.

3.

Remove the Phillips M2.0 × 2.5 screw (3) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)

4.

Remove the WLAN module (4) by pulling the module away from the slot at an angle.

NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.

38

Chapter 6 Removal and replacement procedures for authorized service provider parts

Reverse this procedure to install the WLAN module.

Component replacement procedures

39

Touchpad
NOTE: The touchpad spare part kit does not include the touchpad cable. The touchpad cable is available
using spare part number L72707-001.
Table 6-4 Touchpad description and part number
Description

Spare part number

Touchpad

L72709-001

Before removing the touchpad , follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Remove the battery (see Battery on page 37).

Remove the touchpad:1.

Disconnect the cable from the ZIF connector on the system board (1).

2.

Remove the three Phillips M2.0 × 2.5 screws (2) that secure the touchpad bracket to the computer.

3.

Remove the touchpad bracket from the computer (3).

4.

Move the keyboard cable out of the way from on top of the touchpad (4).

5.

Remove the three broadhead Phillips M2.0 × 2.0 screws (5) that secure the touchpad to the computer.

6.

Remove the touchpad from the computer (6).

Reverse this procedure to install the touchpad.

40

Chapter 6 Removal and replacement procedures for authorized service provider parts

Fans
Table 6-5 Fan description and part number
Description

Spare part number

Fans

L72702-001

Before removing the fans, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

Remove the fans:
1.

Disconnect the fan cables from the system board (1).

2.

Remove the power connector cable from the clips in the right fan (2).

3.

Remove the five Phillips M2.0 × 3.5 screws (3) that secure the fans to the computer.

4.

Remove the fans from the computer (4).

Reverse this procedure to install the fans.

Component replacement procedures

41

Heat sink
Table 6-6 Heat sink and thermal pad descriptions and part numbers
Description

Spare part number

Heat sink for use in models with GeForce GTX 1660 Ti graphics

L81917-001

Heat sink for use in models with GeForce GTX 1650 graphics

L72701-001

Heat sink for use in models with GeForce GTX 1050 graphics

L72700-001

Thermal grease

L65268-001

Before removing the heat sink, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

Remove the heat sink:

42

1.

Remove the WLAN antenna cable tape from the heat sink (1).

2.

Remove the eight Phillips M2.0 × 3.5 screws (2) in the order indicated on the heat sink.

3.

Remove the heat sink from the computer (3).

Chapter 6 Removal and replacement procedures for authorized service provider parts

4.

Clean and reapply thermal grease to the surfaces of the heat sink (2) and system board components (1)each time the heat sink is removed. Replace the thermal pads on the heat sink (4), noting theirassociated locations on the system board (3).

Reverse this procedure to install the heat sink.

Component replacement procedures

43

Power button/USB board
Table 6-7 USB board description and part number
Description

Spare part number

Power button/USB board for use in ghost white models

L72694-001

Power button/USB board for use in acid green models

L72695-001

Power button/USB board for use in ultra violet models

L72696-001

Before removing the power button/USB board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

4.

Remove the hard drive (see Hard drive assembly on page 33).

Remove the power button/USB board:
1.

Disconnect the cable from the ZIF connector on the power button/USB board (1).

2.

Remove the two Phillips M2.0 × 2.0 screws (2) that secure the board to the computer.

3.

Remove the power button/USB board from the computer (3).

Reverse this procedure to install the power button/USB board.

44

Chapter 6 Removal and replacement procedures for authorized service provider parts

System board
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Table 6-8 System board descriptions and part numbers
Description

Spare part number

AMD Ryzen 7 3750H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti)

L71932-xx1

AMD Ryzen 7 3750H processor and 4 GB of discrete graphics memory (GeForce GTX 1650)

L71930-xx1

AMD Ryzen 5 3550H processor and 6 GB of discrete graphics memory (GeForce GTX 1660 Ti)

L71931-xx1

AMD Ryzen 5 3550H processor and 4 GB of discrete graphics memory (GeForce GTX 1650)

L71929-xx1

AMD Ryzen 5 3550H processor and 3 GB of discrete graphics memory (GeForce GTX 1050)

L71928-xx1

Before removing the system board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

4.

Remove the hard drive (see Hard drive assembly on page 33).

5.

Remove the fans (see Fans on page 41).

When replacing the system board, be sure to remove the following components (as applicable) from thedefective system board and install on the replacement system board:●

Memory modules (Memory module on page 31)●

Solid-state drive (Solid-state drive on page 30●

WLAN/Bluetooth module (WLAN module on page 38)●

Heat sink (Heat sink on page 42)

Remove the system board:
1.

Disconnect the following cables from the system board:(1) WLAN module antennas(2) Speaker cable(3) Power connector cable(4) Power button/USB board cable (ZIF) (from power button/USB board)(5) Release the power button/USB board cable from adhesive to chassis(6) Display cable (ZIF)(7) Touchpad cable (ZIF)(8) Keyboard backlight (ZIF)(9) Keyboard cable (ZIF)

Component replacement procedures

45

2.

46

Remove the five Phillips M2.0 × 3.5 screws that secure the system board to the computer.

Chapter 6 Removal and replacement procedures for authorized service provider parts

3.

Lift the right side of the system board (1), and then pull the system board to the right to remove it fromthe computer (2).

Reverse this procedure to install the system board.

Component replacement procedures

47

Speakers
Table 6-9 Speaker description and part number
Description

Spare part number

Speakers

L72708-001

Before removing the speakers, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

4.

Remove the fans (see Fans on page 41).

5.

Remove the system board (see System board on page 45).

Remove the speakers:
1.

Remove the two broadhead Phillips M2.0 × 2.0 screws (1) that secure the speakers to the computer.

2.

Remove the speakers from the computer (2).

Reverse this procedure to install the speakers.

48

Chapter 6 Removal and replacement procedures for authorized service provider parts

Display assembly
NOTE:

The display assembly is available as a spare part only at the subcomponent level.

Before removing the display assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

Remove the display assembly:
1.

Open the display and position it hanging down off side of a table (1).

2.

Disconnect the antenna cables from the WLAN module (2), and then remove the antenna cables fromthe tape that secure them to the heat sink (3).

3.

Disconnect the display cable from the system board ZIF connector (4), and then remove the display
cable from its routing path around the fan and hard drive (5).

4.

Remove the three Phillips M2.5 × 5.0 screws (1) from each hinge.

Component replacement procedures

49

5.

Separate the display from the computer (2).

6.

If it is necessary to replace display assembly subcomponents, first remove the bezel:a.

Insert a non-marking, non-conductive tool into the seam at the bottom of the bezel and pull torelease the bezel from the display (1).

b.

Release the top edge of the display bezel (2) from the display assembly.
IMPORTANT:50

Be careful not to bend or break the narrow sections of the bezel when removing.

c.

Release the left and right edges of the display bezel (3) from the display assembly.

d.

Release the bottom edge of the display bezel (4) from the display assembly.

Chapter 6 Removal and replacement procedures for authorized service provider partse.

Remove the display bezel (5).
The display bezel is available using spare part number L72717-001.

7.

If it is necessary to remove the display panel:a.

Use tweezers to pull and roll the tape that routes behind both the left and right sides of the display
panel (1).

b.

As you pull the tape out from behind the panel, roll the tape around the tweezers (2).
NOTE: You have to pull on the tape multiple times before it is completely removed. To avoid
tearing the tape, pull the tape evenly and carefully. Rolling the tape around the tweezers helps
avoid tearing the tape.

Component replacement procedures

51

c.

52

After tape is completely removed from behind both sides of the panel, rotate the panel over next tothe display back cover (3).

Chapter 6 Removal and replacement procedures for authorized service provider parts

d.

Peel the tape off the connector on the back of the panel (1), and then disconnect the cable fromthe display panel (2).
The display panel is available using spare part number L71938-001 for 220 nit, slim (3.2 mm)
panels, L71939-001 for 250 nit, slim (3.2 mm) panels, L71940-001 for 300 nit, eDP 1.2, ultraslim(2.6 mm) panels, and L71941-001 for 300 nit, eDP 1.4, ultraslim (2.6 mm) panels.

8.

If it is necessary to remove the display hinges:a.

Remove the four Phillips M2.0 × 2.5 screws (1) from the bottom of each hinge.

b.

Remove the Phillips M2.0 × 2.5 screw (1) from the top of each hinge.

Component replacement procedures

53

c.

Remove the display hinges from the display (3).
The display hinges are available using spare part number L72710-001.

9.

If it is necessary to remove the webcam module:▲

Lift evenly on both sides of the webcam module to detach the it from the display back cover (1),and the disconnect the cable from the module (2). (The webcam module is attached to the display
back cover with double-sided adhesive.)
The webcam is available using spare part number L72721-001.

54

Chapter 6 Removal and replacement procedures for authorized service provider parts10. If it is necessary to remove the display panel cable:▲

Peel the cable from the adhesive that secures it to the back of the display panel (1), and thenremove the cable (2).
The display cable is available using spare part number L72719-001 for models without a 144 Hz
display and L72720-001 for models with a 144 Hz display.

11. If it is necessary to remove the wireless antennas:a.

Peel the antennas off the top of the display back cover (1).

b.

Remove the antenna cables from the sides and bottom of the display back cover (2).
The wireless antennas are available using spare part number L75188-001.

Component replacement procedures55

12. Use the following image to determine proper cable routing when reassembling the display.

The display back cover is available using the following spare part numbers:
L72711-001: Ghost white models with a 3.2 mm display panel
L72713-001: Acid green models with a 3.2 mm display panel
L72715-001: Ultra violet models with a 3.2 mm display panel
L72712-001: Ghost white models with a 2.6 mm display panel
L72714-001: Acid green models with a 2.6 mm display panel
L72716-001: Ultra violet models with a 2.6 mm display panel
Reverse these procedure to reassemble and install the display assembly.

56

Chapter 6 Removal and replacement procedures for authorized service provider partsPower connector
Table 6-10 Power connector description and part number
Description

Spare part number

Power connector for use in 200 W models

L72704-001

Power connector for use in 150 W models

L72703-001

Before removing the power connector cable, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 27).

2.

Remove the bottom cover (see Bottom cover on page 28).

3.

Disconnect the battery (see Battery on page 37).

4.

Remove the display assembly (see Display assembly on page 49).

Remove the power connector cable:
1.

Disconnect the cable from the system board (1).

2.

Remove the cable from its routing path around the hard drive and fan (2).

3.

Use a tool to release the connector (3), and then remove it from the computer.

Reverse this procedure to install the power connector cable.

Component replacement procedures

57

Keyboard/top cover
The top cover with keyboard remains after removing all other spare parts from the computer.
In this section, the first table provides the main spare part number for the top cover/keyboards. The second
table provides the country codes.
Table 6-11 Keyboard/top cover description and part number
Description

Spare part number

Keyboard/top cover for use in acid green models

L72597-xx1

Keyboard/top cover for use in ghost white models with a backlit keyboard

L72598-xx1

Keyboard/top cover for use in ghost white models with a non-backlit keyboard

L72599-xx1

Keyboard/top cover for use in ultra violet models (available only for the following countries: -001, -281, AB1, -AD1)

L72600-xx1

Table 6-12 Keyboard country codes58

For use in country or
regionSpare partnumberFor use in country or
regionSpare partnumberFor use in country or
regionSpare partnumberBelgium-A41

Israel-BB1South Korea-AD1

Bulgaria

-261

Italy

-061

Spain

-071

Czech Republic andSlovakia-FL1

Latin America-161

Switzerland-BG1

Denmark, Finland, andNorway-DH1

The Netherlands-B31

Taiwan-AB1France-051

Portugal-131

Thailand-281

French Canada-DB1

Romania-271

Turkey-141

Germany-041

Russia-251

Ukraine-BD1

Greece-151

Saudi Arabia-171

United Kingdom-031

Hungary-211

Slovenia-BA1

United States-001

Chapter 6 Removal and replacement procedures for authorized service provider parts

7

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount ofsystem and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computerfrom operating properly.
▲

Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.
●

●

Select My notebook, and then select Specifications.

Setup Utility (BIOS)
1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 59).

2.

Select Main, and then make note of the BIOS version.

3.

Select Exit, select one of the options, and then follow the on-screen instructions.

In Windows, press CTRL+Alt+S.

Starting Setup Utility (BIOS)59

To check for later BIOS versions, see Downloading a BIOS update on page 60.

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

Select Updates, and then select Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on yourcomputer. If the update is more recent than your BIOS version, make a note of the date, name, orother identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download iscomplete. If no instructions appear, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.

60

Chapter 7 Using Setup Utility (BIOS)

8

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 61.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help andSupport or HP Support Assistant.
1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:a.

Select the Start button, and then select HP Help and Support.

b.

Select HP PC Hardware Diagnostics Windows.

– or –To access HP PC Hardware Diagnostics Windows from HP Support Assistant:a.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.
NOTE: To stop a diagnostic test, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:●

A Failure ID link is displayed. Select the link and follow the on-screen instructions.

●

Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows●

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows (select products only)61

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, and then enter the product name ornumber in the search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool downloads to the selected location.
- or You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft
Store:
1.

Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.

2.

Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3.

Follow the on-screen directions.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:▲

Navigate to the folder on your computer or the USB flash drive where the .exe file downloads, doubleclick the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFINOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 63.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or othersoftware components.

62

Chapter 8 Using HP PC Hardware Diagnostics

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:▲

Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
that appears on the next screen. The HP Customer Support - Service Center page appears with yourFailure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE:

If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 63.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:●

HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics UEFI, and then select Run.

Using HP PC Hardware Diagnostics UEFI

63

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
1.

Go to http://www.hp.com/support.

2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (selectproducts only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFINOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to aserver.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE:

For some products, you might have to download the software by using the product name or number.

To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform thefollowing customizations:64

Chapter 8 Using HP PC Hardware Diagnostics

●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately ininteractive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require thetraditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password that you use for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)65

9Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for mostproducts:●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 66).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 66).

●

Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool tocreate recovery media (select products only) on page 66).

●

Restoring and recovery—Windows offers several options for restoring from backup, refreshing thecomputer, and resetting the computer to its original state (see Using Windows tools on page 66).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE:

If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1.

Select the Start button, and then select the Get Help app.

2.

Enter the task you want to perform.

NOTE:

You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (selectproducts only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:▲

Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."66

Chapter 9 Backing up, restoring, and recovering

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 66.

Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 66.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:▲

Insert the HP Recovery media, and then restart the computer.

Changing the computer boot orderIf your computer does not restart using the HP Recovery media, you can change the computer boot order. Thisis the order of devices listed in BIOS where the computer looks for startup information. You can change theselection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
For computers or tablets with keyboards attached:▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3.

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Restoring and recovery

67

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into thehardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:●

Latest version of the operating system●

Platform-specific device drivers●

Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find yourproduct, and then follow the on-screen instructions.

68

Chapter 9 Backing up, restoring, and recovering

10 Specifications
Table 10-1 Computer specifications
Metric

U.S.

Width

360.0 mm

14.17 in

Depth

257.0 mm10.12 in

Height23.5 mm0.93 in

Weight (solid-state drive models)

2252.0 g

4.96 lbs

Weight (hard drive models)2342.0 g

5.16 lbs

Input power

RatingOperating voltage and current

19.5 V dc @ 6.9 A – 135 W

Computer dimensions

19.5 V dc @ 7.70 A – 150 W
19.5 V dc @ 10.3 A – 200 W
Temperature
Operating

5°C to 35°C

41°F to 95°F

Nonoperating–20°C to 60°C

–4°F to 140°F

Relative humidity (noncondensing)Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating–15 m to 3,048 m–50 ft to 10,000 ft

Nonoperating–15 m to 12,192 m–50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range oftemperatures.

69

11 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 Vac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:70●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Chapter 11 Power cord set requirementsRequirements for specific countries and regions
Table 11-1 Power cord requirements for specific countries and regions
Country/region

Accredited agency

Applicable note number

Argentina

IRAM

1

Australia

SAA

1

Austria

OVE

1

Belgium

CEBEC

1

BrazilABNT

1Canada

CSA

2

Chile

IMQ

1

Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

India

BIS

1

Israel

SII

1

Italy

IMQ

1

Japan

JIS

3

The Netherlands

KEMA

1

New Zealand

SANZ

1

NorwayNEMKO

1

The People's Republic of China

CCC

4

Saudi Arabia

SASO

7

Singapore

PSB

1

South Africa

SABS

1

South Korea

KTL

5

Sweden

SEMKO

1

Switzerland

SEV

1

TaiwanBSMI

6

ThailandTISI

1The United Kingdom

ASTA

1

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler andwall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions71

Table 11-1 Power cord requirements for specific countries and regions (continued)
Country/region

72

Accredited agency

Applicable note number

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding typewith a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be oneach element.

3.

The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL andCSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,with plug BS 1363/A with BSI or ASTA marks.

Chapter 11 Power cord set requirements

12 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of thebattery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

73IndexA
AC adapter and battery light,
identifying 6
action keys
identifying 11
antennaremoval 55
antennas
spare part number 55
audio, product description 2
audio-out (headphone)/audio-in(microphone) combo jack,identifying 5
Bback coverspare part number 17
backup, creating 66
backups 66
battery
removal 37
spare part number 16, 37
bezel
spare part number 17, 51
BIOSdetermining version 59
downloading an update 60
starting the Setup Utility 59
updating 59
Bluetooth label 13
boot order, changing 67
bottom components 12
bottom cover
removal 28
spare part number 28
bottom cover, spare part numbers
16
buttons
left touchpad 8
power 10right touchpad 8
Ccameraidentifying

74

Index

7

camera light, identifying 7
caps lock light, identifying 9
cautions
electrostatic discharge 23
componentsbottom 12
display 7
keyboard area 8
left side 6
rear 12
right side 5computer major components 14
connectors
power 6D
display assembly
removal 49
display back coverspare part number 56
display cableremoval 55
display components 7
display panel
product description 1
removal 51
spare part numbers 17, 53
display panel cablespare part numbers 17, 55
drive light, identifying 5
Eelectrostatic discharge (ESD)
preventing damage 24
esc key, identifying 11F
fansremoval 41
spare part number 15, 41
feetremoval 35
spare part number 35
fn key, identifying 11

23

Ggraphics, product description 1
grounding methods 25
guidelines
packaging 26transporting 26
workstation 23
H
hard drive
spare part number 15, 19
hard drive assembly
removal 33
spare part number 33
hard drive brackets
illustrated 19
hard drive connector
spare part number 15
hard drive connector/cablespare part number 19, 33
HDMI port
identifying 6
heat sink
removal 42
spare part number 15, 42
hinge
removal 53
spare part number 54
hingesspare part number 17
HP PC Hardware Diagnostics UEFI
downloading 63
starting 63
using 62
HP PC Hardware Diagnostics Windows
downloading 61
installing 62
using 61
HP Recovery media
recovery 67
HP Sure Recover 68
I
integrated numeric keypad,
identifying 11

internal card expansion, productdescription 3
internal microphones, identifying 7
Jjacks
audio-out (headphone)/audio-in(microphone) 5
network 6
RJ-45 (network) 6
K
keyboard/pointing devices, productdescription 3
keyboard/top cover
removal 58
spare part numbers 15, 58
keypad, integrated numeric 11
keys
action 11
esc 11
fn 11
num lock 11
Windows 11
LlabelsBluetooth 13
regulatory 13
serial number 13
service 13
wireless certification 13
WLAN 13
left side components 6lightsAC adapter and battery 6
camera 7
caps lock 9
drive 5mute 9power 9RJ-45 (network) status 6
Mmedia card reader, productdescription 3
memory module
removal 31
spare part numbers 31
memory, product description 1

microphone
product description 2
model name 1
mute light, identifying 9
N
network jack, identifying 6O
operating system, productdescription 3
Ppackaging guidelines 26
ports
HDMI 6
product description 2
USB port with HP Sleep andCharge 6
USB SuperSpeed 6
USB Type-C 6
power button board
spare part number 15
power button, identifying 10
power button/USB board
removal 44
spare part numbers 44
power connector
identifying 6
power connector cableremoval 57
spare part number 15, 57
power cordrequirements for all countries
70
requirements for specificcountries and regions 71
set requirements 70
spare part numbers 20
power lights, identifying 9
power requirements, productdescription 3
processor, product description 1
product description
audio 2
display panel 1graphics 1
internal card expansion 3
keyboard/pointing devices 3
media card reader 3memory 1

microphone 2
operating system 3
ports 2
power requirements 3
processors 1
product name 1
RJ-45 (network) jack 2
security 3
sensors 2
serviceability 4
storage 1
video 2
wireless networking 2
product name 1
product name and number,computer 13
R
recovery 66
discs 67
HP Recovery partition 67
media 67
USB flash drive 67
recovery media
creating using HP Cloud Recovery
Download Tool 66
creating using Windows tools 66
regulatory information
regulatory label 13
wireless certification labels 13
Remote HP PC Hardware Diagnostics
UEFI settingscustomizing 64
using 64
removal/replacement
procedures 27
removal/replacement procedures
35
restoring 66
right side components 5
RJ-45 (network) jack, identifying 6
RJ-45 (network) jack, productdescription 2
RJ-45 (network) status lights,
identifying 6
S
Screw Kit, spare part number 20
security, product description 3
sensors, product description 2

Index

75

serial number, computer 13
service labels, locating 13
serviceability, product description 4
slots
memory card reader 5solid-state drive
removal 30
spare part number 16, 19
spare part numbers 30
speakers
identifying 10
removal 48
spare part number 16, 48
special keys, using 11
static electricity 24
storage, product description 1
system board
removal 45
spare part numbers 45
system restore point, creating 66
Ttouchpadremoval 40
settings 8
spare part numbers 15, 40
touchpad buttons
identifying 8
touchpad cable, spare part number
15, 40touchpad zone, identifying 8transporting guidelines 26
traveling with the computer 13
U
USB port with HP Sleep and Charge,
identifying 6
USB SuperSpeed port, identifying 6
USB Type-C port, identifying 6Vvents, identifying 12
video, product description 2
W
webcamspare part number 54
webcam module
removal 54
webcam/microphone module
spare part number 17

76

Index

Windows
backup 66
recovery media 66
system restore point 66
Windows key, identifying 11
Windows tools, using 66
wireless antennas
spare part number 55
wireless certification label 13
wireless netowrking, productdescription 2
WLAN antennas, identifying 7
WLAN device 13
WLAN label 13
WLAN module
removal 38
spare part numbers 16, 38
workstation guidelines 23