1

July 2023 Med Tips
Don't miss out on our upcoming Virtual Service Schools!
CAIRE Service School Trainings and Webinars 2023
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
Each class is a comprehensive program that focuses on the technical and service aspects of the CAIRE
family products. Class time is divided between lecture and hands-on workshops. The seminars will help
the student develop a better understanding of how liquid oxygen equipment or concentrators work,
how to identify the symptoms and causes of potential problems and how to use the technicalinformation that is available in the Technical Manuals. Registration for CAIRE’s Service Schools ismandatory. Registration forms must be received two weeks prior to the start of the class in order toguarantee availability and materials.
Table 1 - Details of upcoming training.
Type
LOX Germany
Conc Germany
Conc USA
LOX USALOX Germany
Conc Germany
LOX FranceConc France
LOX Italy
LOX LATAMConc LATAMLOX Germany
Conc USA
LOX USA

Language
EnglishEnglishEnglishEnglishGermanGermanFrenchFrench
Italian
SpanishSpanishGermanEnglishEnglishLocation
Langenfeld, GermanyLangenfeld, Germany
Ball Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Langenfeld, Germany
Toulouse, FranceToulouse, FrancePadova, Italy
Latin America
Latin America
Langenfeld, Germany
Ball Ground, GA USA
Ball Ground, GA USA

Training Dates
25-July-23
26-27 July-23
21-23 August-23
24 August-23
23-August-23
12-14 September-23
19-September-23
20-21 September-23
11-October-23
17-October-23
18-19 October-23
8-November-23
13-15 November-23
16 November-23

Registration by Training Type
11-July
In person
11-July
In person
7-August
In person
7-August
In person
9-August
In person
29-AugustIn person
5-September
In person
5-September
In person
27-September
In person
3-OctoberRemote3-OctoberRemote25-OctoberIn person
30-OctoberIn person
30-OctoberIn person*We reserve the right to cancel training seminars at short notice. Customers should ensure that theytake necessary precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.

Concentrator Service School Topics include:• Concentrator hazards and safety precautions• Principles of pressure, flow, and saturation• Functions of the major components of a portable/stationary concentrator• Theory of operation

2••

Set up and use of test equipment
Troubleshooting, repair and performance verification/testing procedures

LOX Service School Topics include:• Liquid oxygen (LOX) hazards and safety precautions• Principles of pressure, flow and liquid oxygen saturation• Functions of the major components of a liquid oxygen system• HELiOS™ system theory of operation• Reservoir and portable filling procedures• Set up and use of test equipment

Please submit your registrations forms no later than the dates in Table 1 above. If you are interested
in the service schools mentioned above, and it is past the registration date, please reach out to theregistration emails below.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

PRODUCT UPDATESOxygen Concentrators Pediatric Options
CAIRE offers two options for pediatric flow deliveries. The NewLife® Intensity® 10 Dual Flow or theSureFlowTM.
The NewLife Intensity 10 Dual Flow models can be retrofitted with a pediatric flowmeter – FM001-2, thispediatric flowmeter is 2 LPM with 1/8 increments.
See below table below for dual models available, the pediatric flowmeter has to be ordered separately.
The SureFlow can be used in combination with a VisionAire 5TM, Companion 5TM, NewLife Series orCAIRE® Liquid Oxygen Reservoir to provide low flow delivery via wall-mounting or sitting on a table. For
SureFlow with 2 LPM flowmeters, use CAIRE part number FM069-2.
NewLife Intensity 10 – Dual Models available
Part Number
AS099-4
AS099-10
AS099-201
AS099-200

Description
Dual Flow, O2 Monitor, English Man, US Cord
Dual Flow, O2 Monitor, Multi Lang Man, EUR Cord
Dual Flow, O2 Monitor, Multi Lang Man, UK Cord
Dual Flow, O2 Monitor, Multi Lang Man, AUS CordCompanion® Portables, C1000/C1000T Vent Valve

Model Type
120V/60HZ Model
230V/50HZ Model
230V/50HZ Model
230V/50HZ Model

3CAIRE® would like to notify our valued customers that due to a change of supplier there has been adesign change to the C1000/C1000T vent valve. The new valve does not have a directional arrow andthe connections are offset. See figure 1 below.

Current design, no directional
arrow and offset connections.

Previous design vent valve withdirectional arrow
Figure 1.

The current design vent valve should be fitted as per Figure 2.

Figure 2.
Please refer to Service Bulletin 21498516 for more details.

Helpful Hints & FAQs

4FreeStyle Comfort DC Power Operation
The FreeStyle Comfort is fully functional for use on DC power. The FreeStyle Comfort will also recharge
the battery pack if needed any time DC power is available. The battery pack will recharge both if the unit
is off, or on and in use.
Note: Do not operate the device 12 VDC car outlets while the vehicle is turned off

Instructions:
1. Consult your vehicle Owner’s manual for its DC Accessory outlet requirements.
2. Secure your FreeStyle Comfort within your vehicle. Position the unit upright in the vehicle so you canview alerts and alarms after going through this exercise and are using the concentrator.
3. Turn on your motor vehicle.
4. Connect the DC power supply to the power port receptacle front, bottom right side of the FreeStyle
Comfort. Be sure to push inward so that the connection is secure.
5. Connect the opposite end of the DC power cord to the automobile or other DC accessory outlet.
6. Turn on the FreeStyle Comfort by pressing the power button and select your prescribed flow setting
utilizing the increase (+) or decrease (-) flow buttons.

Document Update
We advise our valued customers to monitor and check that they are using the most recent revision ofany documents for the model of equipment they have. Below is a list of documents that werereleased/updated during June 2023.
-Visionaire 5 Portuguese – ML-CONC0082-6 Rev G

Med Tips Distribution!
The CAIRE team is asking all current subscribers to CAIRE’s Med Tips Newsletter to register in order tocontinue receiving this monthly communication.
Please click this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - and provide us with yourcurrent information. Thank you and we appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:

5

USA:

800-482-2473

techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2023 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

PN 21498516 A
RELEASE DATE:

June 23, 2023

MODEL:

Companion® Portables, C1000/C1000T

ISSUE:

Correct fitting of B-776438-00 Vent Valve.

NOTES:CAIRE® would like to notify our valued customers that due to a change ofsupplier there has been a design change to the C1000/C1000T vent valve.
The new valve does not have a directional arrow and the connections areoffset. See figure 1 below.

Previous design vent valve
with directional arrow

Current design, no directional
arrow and offset connections.

Figure 1.
The current design vent valve should be fitted as per Figure 2. If fitted
incorrectly then the valve may leak and cause internal pressure issues withthe Equipment.

Copyright © 2023 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein arereserved by us, as applicable.
Ref 21498516 Rev APage 1 of 2
www.caireinc.com

Figure 2

For further information please contact the Technical Service Team.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com
Copyright © 2023 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein arereserved by us, as applicable.
Ref 21498516 Rev A

Page 2 of 2
www.caireinc.com