Ensure Voice Continuity
While Moving to the Cloud

Managed Voice Services for Contact Centers

AudioCodes 4 Pillars

When the time comes to plan your move to the cloud,you need to be equipped with the tools and know-how toensure that your voice services continue uninterrupted.

of Contact Center Voice Migration
Connectivity

With a broad range of field-proven voice solutions andour expert, voice, managed services suite, AudioCodes
helps you navigate through the complexity of cloud
migration without risking downtime or compromising onfunctionality or voice quality. Working with AudioCodes
allows you to focus on your core business and let us worry
about ensuring your voice continuity and deploying
your voice infrastructure for a seamless migration.
AudioCodes will help you to deliver a consistent agent
and customer experience throughout your migration
process and deliver project milestones on time and onbudget.

Why Choose
AudioCodes

for Your Voice
Migration to Cloud

Seamlessly connect legacy and CCaaS platforms
with carrier networks, remote agents and more.

Coexistence

Orchestrate between on-premises and cloudvoice services during and after migration.

Innovation

Enable ongoing CX transformation withconversational AI at all stages of the cloud transition.

Investment Protection

Continuous support for on-prem call recording,
OTT voice apps, voice bots and phone numbers.

Vendor agnostic – supports
any on-premises or cloudbased platform

Minimize disruption forcustomers and agents

Seamless orchestrationof on-premises and cloudsolutions

Continuous innovation
with conversational AIand voice bots

Migrate to CCaaS at
your own pace

Global support andservice delivered by ourteam of voice experts(including Genesys, Avaya, Cisco, Nice,Talkdesk, Five9)

For 30 years AudioCodes stands at the forefront of the enterprise voice market, delivering technology andmanaged voice services to hundreds of enterprise customers worldwide. With a global customer base thatincludes 65 out of the Fortune 100 leading companies, AudioCodes is the ideal partner to guide and assist
enterprises as they transition their contact center voice services to the cloud. Through our advanced voicetechnology and managed services, we deliver voice connectivity and innovation to contact centers acrossthe globe, backed by a global team of voice experts.
1AudioCodes Migration Services - Simplify Your Contact Center Cloud Migration

AudioCodes Voice Technology & Services
Orchestrating Your CCaaS Voice Migration

AudioCodes contact center cloud migration solutions are powered by our industry-leading session bordercontroller (SBC) solution. Our versatile and reliable SBCs act as a voice communication hub guaranteeing
seamless connectivity between legacy and cloud elements of the enterprise voice network. AudioCodes'
WebRTC gateway enables support for innovative, high-quality voice applications. Our One Voice Operations
Center (OVOC) and Routing Manager (ARM) solutions empower voice network administrators with networkwide management and monitoring capabilities to ensure smooth running of voice services and effective
troubleshooting.
UC/Teams
Any Contact
users
Center Solutions+ MORE

Customers

SIP/RTP

AudioCodes Voice Services

Service Provider
Network
SIP Trunk
Click-to-Call
web/mobile

Agent
DirectRouting

Voice / Video

SBC

On premise or from home

WebRTC
Gateway/SBC

SIP/RTPIP PhoneWeb Socket

WebRTC
Softphone
Voice

Video

ScreenSharing

SIPREC/APIAPI

Conversational AI Use Cases

Voice Applications+ MORE
AudioCodes
SmartTAP

Voice
Biometrics

Recording/Analytics

Credit Card
Processing

1 Hayarden Street, Airport City, Lod, 7019900, Israel
Tel: +972-3-976-4000
80 Kingsbridge Rd - Piscataway, NJ 08854
Tel: +1-732-469-0880
www.audiocodes.com

2+ MORE
Conversational IVR

Virtual AgentAgent Assist©2023 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIPSounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN,SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your
Gateway To VoIP, 3GX, VocaNom and AudioCodes One Voice are trademarks
or registered trademarks of AudioCodes Limited. All other products ortrademarks are property of their respective owners. Product specifications are
subject to change without notice.
01/23 V.1

AudioCodes Migration Services - Simplify Your Contact Center Cloud Migration