1

May 2023 Med Tips
Don't miss out on our upcoming Virtual Service Schools!
CAIRE Service School Trainings and Webinars 2023
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
Each class is a comprehensive program that focuses on the technical and service aspects of the CAIRE
family products. Class time is divided between lecture and hands-on workshops. The seminars will help
the student develop a better understanding of how liquid oxygen equipment or concentrators work,
how to identify the symptoms and causes of potential problems and how to use the technicalinformation that is available in the Technical Manuals. Registration for CAIRE’s Service Schools ismandatory. Registration forms must be received two weeks prior to the start of the class in order toguarantee availability and materials.
Table 1 - Details of upcoming training.
Type
LOX Germany
Conc Italy
LOX Spain
Conc Spain
Conc USA
LOX USALOX Germany
Conc Germany
LOX FranceConc France
LOX Italy
LOX LATAMConc LATAMLOX Germany
Conc USA
LOX USA

Language
GermanItalian
SpanishSpanishEnglishEnglishGermanGermanFrenchFrench
Italian
SpanishSpanishGermanEnglishEnglish

Location
Langenfeld, Germany
Padova, Italy
Barcelona, Spain
Barcelona, Spain
Ball Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Langenfeld, Germany
Toulouse, FranceToulouse, France
Padova, Italy
Latin America
Latin America
Langenfeld, Germany
Ball Ground, GA USA
Ball Ground, GA USA

Training Dates
24-May-23
6-7 June-23
20-June-23
21-22 June-23
21-23 August-23
24 August-23
23-August-23
12-14 September-23
19-September-23
20-21 September-23
11-October-23
17-October-23
18-19 October-23
8-November-23
13-15 November-23
16 November-23Registration by
10-May23-May6-June7-June28-July
29-July
9-August
29-August5-September
20-September
27-September
3-October
4-October
25-October
30-October
30-October

Training TypeIn person
In person
In person
In person
In person
In person
In person
In person
In person
In person
In person
RemoteRemoteIn person
In person
In person*We reserve the right to cancel training seminars at short notice. Customers should ensure that theytake necessary precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.

2Concentrator Service School Topics include:• Concentrator hazards and safety precautions• Principles of pressure, flow, and saturation• Functions of the major components of a portable/stationary concentrator• Theory of operation• Set up and use of test equipment• Troubleshooting, repair and performance verification/testing procedures
LOX Service School Topics include:• Liquid oxygen (LOX) hazards and safety precautions• Principles of pressure, flow, and liquid oxygen saturation• Functions of the major components of a liquid oxygen system• HELiOS™ system theory of operation• Reservoir and portable filling procedures• Set up and use of test equipment

Please submit your registrations forms no later than the dates in Table 1 above. If you are interested
in the service schools mentioned above, and it is past the registration date, please reach out to theregistration emails below. Please note that as travel restrictions, and Covid-related guidelines evolve,
we intend to restore CAIRE Service School to in person.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

PRODUCT UPDATES
Important Updates to the HELiOS™ Plus and HELiOS™ Marathon LOX Portables
CAIRE has slated some important updates for the HELiOS Plus and HELiOS Marathon (H300 and H850)
liquid oxygen (LOX) portables this summer. Beginning in late June, the HELiOS Plus and HELiOS Marathon
will no longer utilize a dual lumen cannula. Both units will use a single lumen cannula, which aligns withthe cannula usage of the other CAIRE LOX portables. In addition, the H300 will now offer a continuousflow setting of 2 LPM, and the H850 will reduce its fill time by 1.5 minutes. These updates, made in
response to market feedback, are expected to enhance therapeutic oxygen delivery and improve upon
the overall patient experience of H300 and H850 users. A future communication will be sent to provide
important ordering information, including new product part numbers and specific changeover dates.

3CAIRE HELiOS™ U36 and CAIRE HELiOS™ U46 Discontinuation
Effective August 31, 2023, production of the HELiOS Liquid Oxygen Universal Reservoir Product line willcease. We will accept new orders through May 2023. As the Liberator liquid oxygen reservoir models
have become CAIRE’s flagship liquid oxygen reservoir solution, the demand for the HELiOS Universal has
significantly declined globally. Therefore, the Liberator oxygen reservoir models are the primary
replacement to the HELiOS Universal globally.
Please refer to Service Bulletin 21498273 for more details

Liberator® 60 Top Fill/Side Fill Discontinuation
Effective May 5, 2023, the production and sale of the Liberator 60 Top Fill and Side Fill Liquid OxygenReservoirs will cease. There is an ongoing shift in global market demand to the smaller top fill Liberators
within our product portfolio. CAIRE will continue to offer our flagship liquid oxygen reservoirs, theLiberator top fill, side fill and dual fill in 20, 30, 37, 45. We will also continue to offer the Liberator 60
Dual Fill.
Please refer to Service Bulletin 21498272 for more details

Spirit™ 300, 600, 1200 Discontinuation
Effective May 30, 2023, the production and sale of the Spirit liquid oxygen portable product line willcease. CAIRE is shifting its focus to distribution of our newly redesigned HELiOS Plus and HELiOS
Marathon, offering a single lumen cannula, available in June 2023. The HELiOS Plus and HELiOS
Marathon are direct replacements to the Spirit globally.
Please refer to Service Bulletin 21498309 for more details.

4Med Tips Distribution!
The CAIRE team is asking all current subscribers to CAIRE’s Med Tips Newsletter to register in order tocontinue receiving this monthly communication.
Please click this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - and provide us with yourcurrent information. Thank you and we appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2023 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

PN 21498273 B
RELEASE DATE:March 18, 2023

REVISION DATE:

April 28, 2023 5HY%

MODEL:CAIRE HELiOS™ U36 and CAIRE HELiOS U46

ISSUE:

Liquid Oxygen Reservoir Product Line HELiOS U36 and HELiOS U46
Discontinuation.

NOTES:

Effective August 31, 2023, production of the HELiOS Liquid Oxygen
Universal Reservoir Product line will cease. We will accept new orders
through May 2023.
As the Liberator Liquid Oxygen reservoir models have become CAIRE’s
flagship Liquid Oxygen reservoir solution, the demand for the HELiOS
Universal has significantly declined globally. Therefore, the Liberator
Oxygen reservoir models are the primary replacement to the HELiOS
Universal globally.
CAIRE will continue to provide service and parts for select components,
maintenance, and repairs based on component material availability.
For assistance in managing your needs, please reach out to our Global
Technical Service team via the contact information listed below.
Please contact Customer Service, or Technical Service for assistance in
determining which replacement model(s) will best fulfill yourrequirements for your location.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com
 !
"" #$
##
Ref 21498273 Rev B

Page 1 of 1
www.caireinc.com

PN 21498272 B

RELEASE DATE:March 18, 2023

REVISION DATE:

April 28, 2023 (Rev B)

MODEL:CAIRELiberator® 60 Top Fill and Liberator 60 Side Fill

ISSUE:

Liberator 60 Top Fill/Side Fill Discontinuation

NOTES:

Effective May 5, 2023, the production and sale of the Liberator 60 Top
Fill and Side Fill Liquid Oxygen Reservoirs will cease. There is an
ongoing shift in global market demand to the smaller top fill Liberators
within our product portfolio.
CAIRE will continue to offer our flagship Liquid Oxygen Reservoirs, theLiberator top fill, side fill and dual fill in 20, 30, 37, 45. We will alsocontinue to offer the Liberator 60 Dual Fill.
CAIRE will continue to provide service and parts for select components,
maintenance, and repairs based on component material availability.
For assistance in managing your needs, please reach out to our Global
Technical Service team via the contact information listed below.
Please contact Customer Service, or Technical Service for assistance indetermining which replacement model(s) will best fulfill yourrequirements for your location.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.euroe@caireinc.com
 !
"" #$
##
Ref 21498272 Rev B
Page 1 of 1
www.caireinc.com

PN 21498309 A

RELEASE DATE:$SULO8, 2023

MODEL:

Spirit™ 300, 600, 1200

ISSUE:

Liquid Oxygen Portable Product Line: Spirit 300, 600, 1200
Discontinuation and End of Service LifeNOTES:

Effective May 30, 2023, the production and sale of the Spirit Liquid
Oxygen Portable product line will cease. CAIRE is shifting its focus todistribution of our newly redesigned HELiOS Plus and HELiOS
Marathon offering a single lumen cannula, available in June 2023. TheHELiOS Plus and HELiOS Marathon are direct replacements to theSpirit globally.
CAIRE will also continue to offer our Liquid Oxygen Portable products,
the SprintTM and Stroller®.
CAIRE will continue to provide service and parts for select components,
maintenance, and repairs based on component material availability.
For assistance in managing your needs, please reach out to our GlobalTechnical Service team via the contact information listed below.
Please contact Customer Service, or Technical Service for assistance in
determining which replacement model(s) will best fulfill yourrequirements for your location.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com
 !
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Ref 21498309 Rev A
www.caireinc.com