※The service is offered to non-au/UQ mobile customers as well.

Repair and Delivery Service Wide with Cloud
The service offers support when you experience trouble, such as when your smartphone and tablet is broken, lost or stolen.
We offer wide-ranging support for peripheral equipment, from smartwatches to earphones.

! You can subscribe to this service only when you purchase an eligible model.
Android™ smartphones
and tablets (5G)

launched since February 27, 2024

990 / ¥1,190 / ¥1,590※The monthly usage fee varies by model.

You will pay the full repair fee

If you arenotsubscribedto thisservice

Monthly usage fee: ¥＊(Up to about 75% of the device price)＊: Average price of the models sold by au in autumn and winter 2022 (online shop prices).

If you aresubscribedto thisservice

auUQ

Readmore

Repair period:

Approximately
1 weekIn case of such problems as a broken or damaged phone,
we will deliver a phone of the same model!
Replacement Mobile Phone Delivery Service (Up to 3 times a year)

Stress-free

fixed fee! A big saver!
Free of charge
for natural damage
within one year
after purchase＜Fee＞First time: 5,500 yen to 11,000 yen, second andthird time: 8,800 yen to 16,500 yen＜Discounts＞¥550 off if you apply online, ¥550 off without
a replacement phone, ¥2,200 off if you havean au contract for 25 months or more.

In principle,
delivered the next day !

Fast! Convenient!

★1

If you live inan eligible area,deliveredin as little as
3 hours★2

Steps to use the replacement mobile phone
1 Sign up
Sign up for theservice on the web
or by phone.

2 Delivery
The replacement
mobile phone will bedelivered to yourspecified address.

Procedures after receiving

3 the replacement mobile phone
For the various procedures
you need to take after
receiving the phone,see also the guidebook
provided with the phone.

【Important notes】※Return the broken phone within 14 days after delivery. If you do not return the phone, you will be charged 22,000 yen to 198,000

yen as a penalty. ※The charge and penalty varies by device. ★1: Excludes certain regions and remote islands. ★2: For 23 Tokyo wards and Osaka
City. Usage charge of 3,300 yen will apply per request. The service is subject to some conditions such as acceptance hours.

Peaceof mind

as apackage

Device Warranty

au +1 collection purchase recommended!

This service offers support when you experience trouble with an eligible product that you
purchased through au +1 collection, such as when the product is broken, damage, or lost, andprovides a maximum of 30,000 yen (untaxed) toward the cost of repair and repurchase.
Exclusive offer (applies
only once a year)

Covers the cost of repair, product price at purchase, or 30,000 yen (untaxed),
whichever is the lowest

Requirement

・The product was purchased on or after the day you subscribed to this service
・The product was purchased from au ＋1 collection and is eligible
・The product was purchased within the last two years

Your fee

3,000 yen (untaxed)※To apply, you need to present evidence such as a photograph that shows how the eligible product is broken, an estimate with a mention of
the repair cost, a receipt, and a copy of the theft or loss report. ※For some products, only theft and loss are supported. ※Additional charges
may apply, such as for obtaining an estimate to repair the product.
To find out more and how to apply, visit the au/UQ website, and the separate sheet on the rules of “Repair and Delivery Service.”

Member-only Repair and Delivery Service Wide with CloudPhoto Cloud

Important photos and videos can be backed up on a large 512 GB cloud.
A designated app offers full features such as for processing and optimizing backed-up data.

Photos and videos areautomatically stored in the cloud

Various edit functions,such as trimming, filtering,and tone correction, are provided

AI helps you delete unnecessary photos,
such as camera shake blurring photos
and similar photos

Steps to start using the service
1 Sign up for Repair andDelivery Service Widewith Cloud

Customers who signed up for
the Repair and Delivery Service
Wide with Cloud when entering a
new contract are eligible.

Consultation in case yourphone is broken or lost

2 Download thePhoto Cloud app

Download the Photo Cloud app
from the Google Play Store.

3 Log in with your au ID

4 Start using the service

Log in with your own au ID.

The procedure to use theservice has been completed.
Please start using the Photo
Cloud app.

p.m.,
0120-925-919 (9:00365a.m.days– 8:00a year )Inquiries about Photo Cloudp.m.,
0120-933-981(9:00365a.m.days– 8:00a year )※To start using Photo Cloud, you need to install the app and take the procedure to use the service. ※For every “Repair and Delivery Service withCloud” and “Repair and Delivery Service Wide with Cloud” subscription, you can back up a maximum of 512 GB of data. The maximum size allowed
for each file is 10 GB. ※If you cancel the service, the backed-up data will be kept for 30 days, counting the cancellation date as day 1.

Save
more moneyby also
subscribingtoUsage support

Our advisors will carefully tell you how to use yoursmartphone, apps, and peripheral equipment!

Monthly usage fee: ¥Remote Support Service

Support for peripheral equipment

Stress-free support offered on
the phone with the operator
remotely operating your screen

The operator will show you how to use
not just peripheral equipment such as
Wi-Fi and a PC, but also appsby other companies such as LINE!

649

When you subscribe to the service together
with the Repair and Delivery Service Wide with Cloud, you get¥Example of service content

330/month off!

【Important notes about usage support】※Excludes corporate contract customers and customers subscribed to au Smart Support. ※The operator will only provide
guidance within the scope of the manual specified by KDDI, and of the operations and settings announced by providers and manufacturers. ※If you cancel or
temporarily suspend your au/UQ mobile contract or change your plan to a povo2.0 plan, the “Usage Support” will be automatically canceled.
※If you are going to cancel your au/UQ mobile contract, or purchase a new au/UQ mobile phone, youcan choose whether to continue with or cancel the “Repair and Delivery Service Wide with Cloud” forthe au/UQ mobile phone you are currently using. ※The above images are for illustrative purposes
only. ※The information on this flyer is current as of March 29, 2024. ※Prices indicated include tax.
〇Wi-Fi is a registered trademark of the Wi-Fi Alliance. 〇LINE is a trademark or registered trademark ofLINE Corporation. 〇Android and Google are trademarks or registered trademarks of Google LLC.

For details, inquire with store staff or visit the au/UQ website

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