1February 2024 Med Tips
Don't miss out on our upcoming Service Schools!
CAIRE Service School Trainings and Webinars 2024
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
Each class is a comprehensive program that focuses on the technical and service aspects of the CAIRE
family products. Class time is divided between lecture and hands-on workshops. The seminars will help
the student develop a better understanding of how liquid oxygen equipment or concentrators work,
how to identify the symptoms and causes of potential problems and how to use the technicalinformation that is available in the Technical Manuals. Registration for CAIRE’s Service Schools ismandatory. Registration forms must be received two weeks prior to the start of the class in order toguarantee availability and materials.
Type
LOX FranceConc France
LOX ITALOX LATAMConc LATAMConc USA
LOX USALOX Germany
LOX Spain
Conc Spain
Conc ITALOX UK
Conc UK
LOX Germany
Conc Germany
Conc USA
LOX USALOX FranceConc France
LOX ITALOX UK
Conc UK
Conc USA
LOX USALOX Germany

Language
FrenchFrench
ItalianSpanish
SpanishEnglishEnglishGermanSpanishSpanish
ItalianEnglishEnglishGermanGermanEnglishEnglishFrenchFrenchItalianEnglishEnglishEnglishEnglishGermanTable 1 - Details of upcoming training.
Location
Training Dates
Toulouse, France
5 March-24
Toulouse, France
06-07 March-24
Padova, ITA
20 March-24
Latin America
16 April-24
Latin America
17-18 April-24
Ball Ground, GA USA
15-17 April-24
Ball Ground, GA USA
18 April-24
Langenfeld, Germany
16 May-24
Barcelona, Spain
18 May-24
Barcelona, Spain
19-20 May-24
Padova, ITA
05-06 June-24
Langenfeld, Germany
25 June-24
Langenfeld, Germany
26-27 June-24Langenfeld, Germany
13 August-24
Langenfeld, Germany
14-15 August-24
Ball Ground, GA USA
12-14 August-24
Ball Ground, GA USA
15 August-24Toulouse, France
17 Sept-24Toulouse, France
18-19 Sept-24
Padova, ITA
23 October-24
Toulouse, France
15 October-24
Toulouse, France
16-17 Octoner-24
Ball Ground, GA USA
04-06 Nov-24
Ball Ground, GA USA
07 Nov-24
Langenfeld, Germany
28 November-24

Registration by Training Type
15-February
In person
15-February
In person
28-February
In person
20-March
Remote**20-March
Remote**22-March
In person
22-March
In person
25-AprilIn person
28-April
In person
28-April
In person
25-April
In person
05-June
In person
05-June
In person
19-July
In person
19-July
In person
19-July
In person
19-July
In person
25-AugustIn person
15-AugustIn person
01-OctoberIn person
20-September
Remote**20-September
Remote**11-OctoberIn person
11-OctoberIn person
08-November
In person

2*We reserve the right to cancel training seminars at short notice. Customers should ensure that theytake necessary precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.
Concentrator Service School Topics include:• Concentrator hazards and safety precautions• Principles of pressure, flow, and saturation• Functions of the major components of a portable/stationary concentrator• Theory of operation• Set up and use of test equipment• Troubleshooting, repair and performance verification/testing procedures
LOX Service School Topics include:• Liquid oxygen (LOX) hazards and safety precautions• Principles of pressure, flow and liquid oxygen saturation• Functions of the major components of a liquid oxygen system• HELiOS™ system theory of operation• Reservoir and portable filling procedures• Set up and use of test equipment
Please submit your registrations forms no later than the dates in Table 1 above. If you are interested
in the service schools mentioned above, and it is past the registration date, please reach out to theregistration emails below. Please note that as travel restrictions, and Covid-related guidelines evolve,
we intend to restore CAIRE Service School to in person.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

PRODUCT UPDATESCAIRE LOX Portables Backpack
CAIRE® would like to remind customers that we have specially design backpacks for the transport of ourLOX portables models. We do not recommend the use of different backpacks as these may not haveadequate ventilation. Please remember to always keep LOX portables in a upright position even if in thebackpack failure to do so could possibly cause injury.
The excerpt from our accessory catalogue below shows the part number of the Backpack we supply.

3Improvement to ATF Stepper Motor Eclipse® and eQuinox™ models
As part of our ongoing continuous improvement program, we implemented the addition of an M3
securing screw to the shaft on the stepper motor used in our ATF parts. This change will further
enhance the strength and stability of the component. Table 1. below lists current ATF assemblies
affected by this change.

Figure 1 – ATF Assembly

4
ATF Part Number
Equipment
eQuinox
4829V-SEQ
Eclipse20626702 (all versions)
Table 1 – Parts affected
Please refer to Service Bulletin 21497155.

Helpful Hints & FAQs
Concentrators with Air Outlet OptionUnfortunately we need to make a correction to the January 2024 Med Tips, there are no options
available for Visionaire™ stationary concentrators to be fitted with an outlet for compressed air.

CAIRE Serial Number structure
The serial numbers of our equipment follow a set structure and the serial number has 5 distinct sections:
EXAMPLE: GP B01 14 47 0006
1. The site of Manufacture:
1. CB = Ball Ground, GA, USA
2. SD = San Diego, CA, USA
3. BU = Buffalo, NY, USA
4. GP = Chengdu, China
2. Internal code representing the product line:
1. B01 = AirSep Stationary Oxygen Concentrator (NewLife, VisionAire)
2. B02 = AirSep Portable Oxygen Concentrator (Focus, FreeStyle 3, FS5)
3. B09 = SeQual Concentrators (Eclipse, eQuinox)
4. B30 = Liquid Oxygen Reservoirs (Companion, HELiOS, Liberator)
5. B31 = Liquid Oxygen Portables (Companion, HELiOS, Sprint, Stroller)
6. B37 = OCD Liquid Oxygen Portables (Spirit)
7. B52 = CAIRE Portable Oxygen Concentrator (FreeStyle Comfort)
8. B69 = CAIRE Stationary Oxygen Concentrator (Companion 5)
3. The year of manufacture (‘14’ means the device was manufactured in 2014)
4. The week of manufacture (‘47’ means the device was manufactured the 47th week of the year)
5. Sequential serial number of the of devices produced that week (‘0006’ was the 6th unit producedin the week)

5

Med Tips Distribution!
The CAIRE team is asking all current subscribers to CAIRE’s Med Tips Newsletter to register in order tocontinue receiving this monthly communication.
Please click this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - and provide us with yourcurrent information. Thank you and we appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2024 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

PN 21497155 A
RELEASE DATE:

August 01, 2022

MODEL:All currently supported Eclipse® and eQuinox™ models

ISSUE:

Improvement to ATF Stepper MotorNOTES:

As part of our ongoing continuous improvement program, we have
implemented the addition of an M3 securing screw to the shaft on thestepper motor used in our ATF parts (see figures 2 and 3 below fordetails). This change will further enhance the strength and stability ofthe component. Table 1. below lists current ATF assemblies affected bythis change.

Stepper Motor

Figure 1 – ATF Assembly

ATF Part Number
4829V-SEQ

eQuinox20626702 (all versions)

EclipseEquipment

Table 1 – Parts affected
Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/or
processes to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref 21497155 Rev A

www.caireinc.com

Page 1 of 2

Improved version,
with slot in shaft

Previous version,
no slot in shaft

Figure 2 – Underside of stepper motor

Previous version,no screw

Improved version,
with screw in shaft

Figure 3 – Top side of stepper motor

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com
Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref 21497155 Rev A

www.caireinc.com

Page 2 of 2