SUPPLIER QUALITY MANAGEMENTTraining Material – Revision 1 – April 2018

1EMBRACO PROPRIETARY INFORMATIONEECON SQM Supplies Training
Step 1. Open site:
https://embraco.softexpert.com/softexpert/login

Step 2. Enter with User and Password. Click in Login.
1° - Insert here User. The Supplier User
always will be the SAP Supplier Code atrelated Embraco´s site.
For each Embraco´s site Supplier will has adifferent SAP Supplier Code.

2° - Insert here the password.
In the first login: 111111. The system will
requires a new password after firstaccess
3° - Click here to Login

Step 3. Release the use of pop up for SQM site
EMBRACO PROPRIETARY INFORMATION

Objective
1. Provide to Embraco’s units, a commercial management tool
to support the Suppliers Quality Assurance process, that:•Facilitate the execution of SQA records and tasks;••

Optimize and automate the follow-up activities;
Generate the Supplier's KPI
online and in real time,with better confidence andglobal approach;Connect Suppliers throughinternet;
Supplier monitor online;
Standardizes work flowforms.

•••EMBRACO PROPRIETARY INFORMATION

3Gains

NCM/Anomaly work flow. (Example)

Deviation
detectedDeviation
detected
5 min

3 min

Occurrence
Register List

Occurrence
RegisterAMS Follow-Up
48 hSupplier Up dateLRR?

10 min30 minOpen a AMS
Update AMS

NCM/E?

End

ATR/8D

10 minOpen a NCM
Create ATR
report

vg3m

8 min

Reductionof 180minutes byoccurrence

Supplier Monitor

5 min

Send to SupplierSupplier Answer

24 h

Supplier Answer
Follow-Up

8 dias

Receive Answer

Data input or transport
End

1hUpdate AMS

As isTo be
EMBRACO PROPRIETARY INFORMATION

4System Main Monitor
Access NC already answered

Access for Supplier KPIs

Supplier Quality
ScorePerformance

Warnings and Others Relevant
InfosAccess forActivities to bedone bySuppliers

List of
Nonconformities
that requires 8D
Report

List of
Nonconformities
that not requires
8D Report

EMBRACO PROPRIETARY INFORMATION

5PRNC – Process of Non-Conformity
Supplier Actions

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EMBRACO PROPRIETARY INFORMATION

NC Workflow

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EMBRACO PROPRIETARY INFORMATIONPRNC – Process of Non-Conformity
Step 1. Open site: https://embraco.softexpert.com/softexpert/login
Step 2. Enter with User and Password. Click in Login.
1° - Insert here User. The Supplier User
always will be the SAP Supplier Code atrelated Embraco´s site.
For each Embraco´s site Supplier will has
a different SAP Supplier Code.

2° - Insert here the password.
In the first login: 111111. The system will
requires a new password after firstaccess

3° - Click here to Login

8

EMBRACO PROPRIETARY INFORMATIONPRNC – Selecting the activities
Step 3. Click in Activity execution.

9EMBRACO PROPRIETARY INFORMATIONPRNC – Choose the occurrence
Step 4. Select in the list the activity that you will run and double click.

10EMBRACO PROPRIETARY INFORMATIONPRNC – Process of Non-Conformity
Step 5. If Embraco opening one NC Report or Costs Report, Supplier will justvisualize the register, wouldn´t be possible to fill the 8D report.
Select the views to access the information, evaluate info provide by Embraco andstart to answer the 8D.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Answer 8D - Suppliers
Step 6. Select the 8D view and start to fill the 8D Report.
Inform the containment actions to bock the problem.

1° - In this step you will
describe the Implemented
containment actions bySupplier.

12EMBRACO PROPRIETARY INFORMATIONPRNC – Details of containment actions done
at Supplier.
7° - Save: just save andkeep editing later.

8° - Save and exit: saveand update data in theform.

9° - Save and exit: save, update
data in the form and add otherregister.

1° - Explain what you will do to
implemented containment
actions .

3° - Enter the date tostart the containment
actions.

2° - Enter the name of thein charge of the action.

135° - Enter theduration to theactivities.

6° - Choose the status to theactivities.

4° - Enter the date tofinish the containment
actions.

EMBRACO PROPRIETARY INFORMATIONPRNC – Evidences of changes
Step 7. In this step you will use some additional photos to explain the better thechanges done by Suppliers.
Supplier must be able to provide evidences form previous (in the moment offailure) and reinforced process

1° - Enter with description of theprevious condition

142° - Enter with the new condition to assure
the containment of problemEMBRACO PROPRIETARY INFORMATIONPRNC – Defining the team for solve theproblem
Step 8. Enter the name of the participants that will help to define and verify theroot causes.
Remember that is necessary to have representatives of all process steps to assure
the proper root cause analysis. ( Production, Engendering, Quality Control, etc…)

1° - In this step, theSupplier will enter the nameof the participants that will
help to define and verify theroot causes.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Enter of name of participants
Step 9. Choose the position in the team.
Step 10. Enter the name.
Step 11. Enter area.

1° - Choose the position inthe team.

2° - Enter the name.

3° - Enter area.

Remember that is necessary to have representatives of all process steps toassure the proper root cause analysis. ( Production, Engendering, QualityControl, etc…)
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EMBRACO PROPRIETARY INFORMATIONPRNC – Root cause analysis.
Step 12. In this section, define Ishikawa’s diagram to the 4M’s: Material, Machine,
Method and Man.
If any ‘M’ is not applicable, inform “N/A”

1° - Describe causes andeffects related to Material.

3° - Describe causes andeffects related to Method.

175° - A failure mode is acause of failure or apossible way in which asystem could fail2° - Describe causes
and effects related toMachine.

4° - Describe causes andeffects related to Man.

EMBRACO PROPRIETARY INFORMATIONPRNC – Defining the most probable causes
Step 13. Enter the most probable cause analysis.
For any M probable cause informed in Ishikawa’s diagram is mandatory describe
the most probable cause and its priority related others ones.

1° - Enter thecause analysis.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Enter with most probable cause
Step 14. Enter the with most probable cause details.

1° - Choose the M
related to thecharacteristic.

1° - Choose thepriority.

1° - Describe the probablecauses, based on theIshikawa diagram.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Validate the root causes
Step 15. Answer the 5W for each defined root cause.

1° - Answer the 5W
to describe theRoot Cause.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Validate the root cause
Step 16. Choose cause.
Step 17. Answer the 5W.
Step 19. Explain the Proof Causes.
Step 18. Explain the Root Cause.
1° - Choose the probable cause
2° - Answer the 5W1H foreach probable root cause

3° -Final description ofroot cause
4° - Describe the way applied to validate if
defined root cause really cause the problem

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EMBRACO PROPRIETARY INFORMATIONPRNC – Defining Corrective Actions
Step 20. Enter the permanent corrective action.

1° - Answer the 5W
to describe theRoot Cause.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Enter with corrective actions
Step 21. Enter with details about the corrective actions planned bySuppliers

1° - Explain what you will do totake permanent correctiveactions.

2° - Enter the name of thein charge of the action.

3° - Enter the date to start
the permanent correctiveactions.

4° - Enter the date tofinish the permanent
corrective actions.

5° - Enter theduration to theactivities.
6° - Choose the status to theactivities.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Enter with preventives actions toavoid recurrence
Step 22. How prevent the recurrence?

1° - Enter Prevent
Recurrence.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Define the preventive actions
Step 23. Detail the action done to prevent the recurrence, at least the actions described
below warning attention must be considered.

3°- Status
1° - What will
prevent therecurrence ? Whataction will be done?

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2°- Is this applicable?

4°- Comments
about the resultsof action andother details

EMBRACO PROPRIETARY INFORMATIONPRNC – Submission of 8D action plan to Embraco
Step 26. Once 8D plan be concluded, Supplier must submit the plan to Embracoevaluation.
2° Select the button save & send to Approval you want close,
save the occurrence and notify Embraco about conclusion of 8Dplan.

Before select this button, be sure that all
fields and information were properly
fulfilled.

1° Select the button save just to
save the form and complete
action later.

After select button Save and Sent to Approval, the root cause
definition and corrective actions planning phase is concluded.
Is necessary to wait that Embraco approves the action plan.
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EMBRACO PROPRIETARY INFORMATIONPRNC – Process of Non-Conformity
Completing the Supplier Actions
This phase starts only after Embraco approves the action
plan.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Selecting the activities
Step 1. Click in Activity execution.

28

EMBRACO PROPRIETARY INFORMATIONPRNC – Choose the occurrence
Step 2. Select in the list the activity that you will run and double click.

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EMBRACO PROPRIETARY INFORMATIONPRNC – Complete the containment, corrective
and preventive actions.
Step 3. Supplier must complete all planned actions.

All action must have the status completed before sent toEmbraco final evaluation.
30

EMBRACO PROPRIETARY INFORMATIONPRNC – Show the improvements
Step 2. In this step you will use some additional photos to explain the situation
before and after the improvements.

1° - Enter with the situation before theimprovement and one file to illustrate.

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2° - Enter with the situation after theimprovement and one file to illustrate.

EMBRACO PROPRIETARY INFORMATIONPRNC – Final comments and results
Step 3. In this step Supplier should formalize the final comments, expectations aswell as recognize the work done by team.

32

EMBRACO PROPRIETARY INFORMATIONPRNC – Final submission to Embraco
Step 4. After complete all the actions planned, including evidences Supplier cansubmit the results to Embraco final approval.

1° - Submit to Embraco

Be sure that all fields and information were completed befora
submit to Embraco final approval
33

EMBRACO PROPRIETARY INFORMATIONPRNC will be finished once Embraco
accept the evidences

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EMBRACO PROPRIETARY INFORMATIONPSCS – Supplier Conformity Statement Process

35

EMBRACO PROPRIETARY INFORMATIONPSCS – Supplier Conformity Statement
Process
Supplier Actions

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EMBRACO PROPRIETARY INFORMATIONPSCS – Accessing Supplier Conformity Statement Process
Step 1. Click in Activity execution.

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EMBRACO PROPRIETARY INFORMATIONPSCS – Accessing Supplier Conformity Statement Process
Step 2. Select in the list the activity that you will run and double click.

38

EMBRACO PROPRIETARY INFORMATIONPSCS – Answering Supplier Conformity Statement Process
Step 1. Supplier will answer: ‘Comply with the specification’ or ‘Not
comply with specification’.

Step 2. Select files to attach to the document.
Step 3. Enter additional comments.

39

EMBRACO PROPRIETARY INFORMATIONPSCS – Answering Supplier Conformity Statement Process
Step 4. Submit statement to Embraco.

The next steps will be done by Embraco
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EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Supplier Actions

41

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier
Process Audit Process

42

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Step 3. Click in Activity execution.

43

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Step 4. Select the activity.

44

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Step 5. Access the document, perform the self assessment fulfilling all thescores and observations and submit the report to Embraco´s analysis..

45

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Step 6. After Embraco evaluates the audit results, the report will be submitted toSupplier´s content evaluation. Access the document and verify if the scores,
comments and improvement action makes sense for Supplier.

46

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit ProcessStep 7. Supplier can agree or not agree with the report content. If not agrees
Supplier must to inform the rejection reasons.

47

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Comments and Reasons to rejection of process phases will be available inthe “History” document section.

48

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Step 8. Once Supplier agrees with content, Supplier must to complement theaction plan section with actions to cover the improvement points proposed byEmbraco.

49

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Step 9. Supplier must “Edit” each one of proposed action, informing the action tocover the improvement opportunity indicated by Embraco.
After inform action for all lines, Supplier must submit the planned actions toEmbraco “approval”.

50

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Step 10. Embraco can rejects the Action Plan and ask for additional information,
once Embraco approves the action plan Supplier must complete the actions andsubmit the evidences to Embraco´s Final Approval.

51

EMBRACO PROPRIETARY INFORMATIONPSPA – Supplier Process Audit Process
Step 10. Embraco can rejects the Action Plan and ask for additional information,
once Embraco approves the action plan Supplier must complete the actions andsubmit the evidences to Embraco´s Final Approval.
If Embraco accepts the evidences the process will be concluded. If not, additional
info can be required by Embraco

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EMBRACO PROPRIETARY INFORMATION