Maintenance and Service Guide
HP Pavilion 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.

© Copyright 2018, 2019 HP Development
Company, L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, and Pentium are trademarks of Intel
Corporation or its subsidiaries in the U.S.
and/or other countries. NVIDIA and GeForce aretrademarks and/or registered trademarks of
NVIDIA Corporation in the U.S. and othercountries. Microsoft and Windows are either
registered trademarks or trademarks ofMicrosoft Corporation in the United States
and/or other countries. SD, SDHC, and SDXC are
trademarks or registered trademarks of SD-3C
in the United States, other countries or both.
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in theexpress warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
Fourth Edition: February 2019
First Edition: May 2018
Document Part Number: L19436-004

Product notice

Software terms

This user guide describes features that arecommon to most models. Some features may
not be available on your computer.

By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User License
Agreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.

Not all features are available in all editions ofWindows. This computer may require upgraded
and/or separately purchased hardware, drivers
and/or software to take full advantage ofWindows functionality. Go to
http://www.microsoft.com for details.

For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Safety warning notice
CAUTION: To reduce the possibility of heat-related injuries or of overheating the device, do not place
the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do
not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs
or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950–1).

iii

iv

Safety warning noticeTable of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 7
Right side ............................................................................................................................................................... 7
Left side ................................................................................................................................................................. 8
Display .................................................................................................................................................................... 9
Keyboard area ...................................................................................................................................................... 11
TouchPad ........................................................................................................................................... 11
Lights ................................................................................................................................................. 12Power button, speakers, and vent .................................................................................................... 13
Special keys ....................................................................................................................................... 14
Action keys ........................................................................................................................................ 15
Bottom ................................................................................................................................................................. 16
Labels ................................................................................................................................................................... 16
3 Illustrated parts catalog .............................................................................................................................. 18
Computer components ........................................................................................................................................ 18
Display assembly components ............................................................................................................................ 23
Mass storage devices ........................................................................................................................................... 26
Cables ................................................................................................................................................................... 27
Miscellaneous parts ............................................................................................................................................. 28
4 Removal and replacement procedures preliminary requirements .................................................................... 29
Tools required ...................................................................................................................................................... 29
Service considerations ......................................................................................................................................... 29
Plastic parts ....................................................................................................................................... 29
Cables and connectors ...................................................................................................................... 29
Drive handling ................................................................................................................................... 30
Workstation guidelines ..................................................................................................................... 30
Electrostatic discharge information .................................................................................................................... 30
Generating static electricity .............................................................................................................. 31
Preventing electrostatic damage to equipment ............................................................................... 31
Personal grounding methods and equipment .................................................................................. 32
Grounding the work area ................................................................................................................... 32
Recommended materials and equipment ........................................................................................ 32
Packaging and transporting guidelines .............................................................................................................. 33v

5 Removal and replacement procedures for authorized service provider parts .................................................... 34
Component replacement procedures .................................................................................................................. 34
Preparation for disassembly ............................................................................................................. 34
Bottom cover ..................................................................................................................................... 34
Battery ............................................................................................................................................... 37
Display assembly ............................................................................................................................... 39
Hard drive .......................................................................................................................................... 50
WLAN module .................................................................................................................................... 52
Solid-state drive ................................................................................................................................ 54
Optane memory module ................................................................................................................... 55
Memory module ................................................................................................................................ 56
Memory card reader board ................................................................................................................ 57
USB board (select products only) ...................................................................................................... 59
TouchPad ........................................................................................................................................... 60
Lock bracket ...................................................................................................................................... 63
Fan(s) ................................................................................................................................................. 65
Heat sink ............................................................................................................................................ 67
System board .................................................................................................................................... 70
Speakers ............................................................................................................................................ 74
Power connector cable ...................................................................................................................... 76
Top cover with keyboard ................................................................................................................... 78
6 Using Setup Utility (BIOS) ............................................................................................................................. 79
Starting Setup Utility (BIOS) ................................................................................................................................ 79
Updating Setup Utility (BIOS) .............................................................................................................................. 79
Determining the BIOS version ........................................................................................................... 79
Downloading a BIOS update .............................................................................................................. 80
7 Using HP PC Hardware Diagnostics ................................................................................................................ 81
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 81
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 81
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 82
Downloading HP Hardware Diagnostics Windows by product name or number(select products only) ..................................................................................................... 82
Installing HP PC Hardware Diagnostics Windows ............................................................................. 82
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 82
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 83
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 83
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 83
Downloading HP PC Hardware Diagnostics UEFI by product name or number(select products only) ..................................................................................................... 83vi

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 84
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 84
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 84
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ornumber ............................................................................................................................ 84
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 84
8 Backing up, restoring, and recovering ........................................................................................................... 86
Backing up information and creating recovery media ........................................................................................ 86
Using Windows tools ......................................................................................................................... 86
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 86
Restoring and recovery ........................................................................................................................................ 87
Restoring, resetting, and refreshing using Windows tools .............................................................. 87
Recovering using HP Recovery media ............................................................................................... 87
Changing the computer boot order ................................................................................................... 87
9 Specifications .............................................................................................................................................. 88
10 Power cord set requirements ...................................................................................................................... 89
Requirements for all countries ............................................................................................................................ 89
Requirements for specific countries and regions ................................................................................................ 89
11 Recycling .................................................................................................................................................. 91
Index ............................................................................................................................................................. 92

vii

viii

1

Product description
Table 1-1 Product components and their descriptions
Category

Description

Product Name

HP Pavilion 15 Laptop PC
Model numbers:
15-cs0000 – 15-cs0999; 15-cs1000 – 15-cs1999; 15-cs2000 – 15-cs2999
15t-cs000; 15t-cs100; 15t-cs200

Processors

8th generation Intel® Core™ processors
i7-8565U 1.80 GHz (SC turbo up to 4.60 GHz) quad core processor (8.0 MB L3 cache, 2400-MHz FSB, 15 W)
i7-8550U 1.80 GHz (SC turbo up to 4.00 GHz) quad core processor (8.0 MB L3 cache, 2400-MHz FSB, 15 W)
i5-8265U 1.60 GHz (SC turbo up to 3.90 GHz) quad core processor (6.0 MB L3 cache, 2400-MHz FSB, 15 W)
i5-8250U 1.60 GHz (SC turbo up to 3.40 GHz) quad core processor (6.0 MB L3 cache, 2400-MHz FSB, 15 W)
i3-8145U 2.10 GHz (SC turbo up to 3.90 GHz) dual core processor (4.0 MB L3 cache, 2400-MHz FSB, 15 W)
i3-8130U 2.20 GHz (SC turbo up to 3.40 GHz) dual core processor (4.0 MB L3 cache, 2400-MHz FSB, 15 W)
7th generation Intel processors
Core i7-7500U 2.70 GHz (SC turbo up to 3.50 GHz) dual core processor (4.0 MB L3 cache, 2133-MHz FSB, 15 W)
Pentium® Gold 4415U 2.30 GHz, dual core processor (2.0 MB L3 cache, 2133-MHz FSB, 15 W)

Graphics

Support for HD decode, DX12, and high-definition multimedia interface (HDMI)
Supports Optimus (select products only)
Supports GPS (GPU Performance Scaling)
Supports MR readyInternal graphics
Intel UHD Graphics 620 (8th generation Intel Core processors)Intel HD Graphics 620 (7th generation Intel Core processors)Intel HD Graphics 610 (7th generation Intel Pentium processors)
Hybrid graphics
NVIDIA GeForce® GTX1050 with 2 GB of discrete video memory
NVIDIA GeForce GTX1050 with 3 GB of discrete video memory
NVIDIA GeForce GTX1050 with 4 GB of discrete video memory
NVIDIA GeForce GTX1050Ti with 4-GB of discrete video memory
NVIDIA GeForce MX250 with up to 4 GB of discrete video memory
NVIDIA GeForce MX250 with up to 2 GB of discrete video memory1Table 1-1 Product components and their descriptions (continued)
Category

Description
NVIDIA GeForce MX150 with up to 4 GB of discrete video memory
NVIDIA GeForce MX150 with up to 2 GB of discrete video memory
NVIDIA GeForce MX130 with up to 2 GB of discrete video memoryPanel15.6-in, white light-emitting (WLED), slim, eDP, 16:9 aspect ratio, narrow bezelHigh definition (HD) (1366 × 768), BrightView, SVA, 220 nits (select products only)
HD (1366 × 768), BrightView, SVA, 220 nits, Touch-on Panel (TOP) (select products only)
HD (1366 × 768), anti glare, SVA, 220 nits (select products only)
Full high-definition (FHD) (1920 × 1080), BrightView, UWVA, 220 nits (select products only)
FHD (1920 × 1080), BrightView, UWVA, 250 nits, Touch-on Panel (TOP); touch solution with bezel, multi-touchenabled (select products only)
FHD (1920 × 1080), anti glare, UWVA, 220 nits (select products only)
FHD (1920 × 1080), anti glare, SVA, 220 nits (select products only)
FHD (1920 × 1080), anti glare, UWVA, 300 nits, 72% CG (select products only)

MemoryTwo SODIMM memory module slots, non-customer-accessible/non-upgradable
Supports up to 16 GB of system memory
DDR4-2400 dual channel support (select products only)
DDR4-2133 dual channel support (select products only)
Supports the following configurations:

Storage●

16384 GB (8192 GB × 2)●

12288 GB (8192 GB × 1 + 4096 GB × 1)●

8192 GB (8192 GB × 1 or 4096 GB × 2)●

6144 GB (4096 GB × 1 + 2048 GB × 1)●

4096 GB (4096 GB × 1)

Support for 7.2 mm/9.5 mm, SATA, 2.5-inch hard drives (select models only)
Support for solid-state drive + hard drive (select products only)
Support for M.2 SATA/PCIe solid-state drive (select products only)
Accelerometer/Hard drive protection support
Single hard drive configurations (select products only)
2 TB, 5400 rpm, 7.2 mm
1 TB, 5400 rpm, 7.2 mm
500 GB, 5400 rpm, 7.0 mm
Dual storage configurations (select products only)
256 GB, PCIe, value, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive
256 GB, SATA, TLC, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive

2

Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category

Description
128 GB, SATA, TLC, solid-state drive + 2 TB, 5400 rpm, 7.2 mm hard drive
128 GB, SATA, TLC, solid-state drive + 1 TB, 5400 rpm, 7.2 mm hard drive
128 GB, SATA, TLC, solid-state drive + 500 GB, 5400 rpm, 7.0 mm hard drive
M.2 SATA-3, TLC, solid-state drive (select products only)
256 GB
128 GB
M.2, PCIe, NVMe, solid-state drive
512 GB, TLC
512 GB
256 GBIntel Optane (3D Xpoint) Solution, PCIe, Gen3 × 2, M.2, solid-state drive (select products only)
16 GB (Optane memory module) + 1 TB, 5400 rpm, 7.2 mm hard drive

CameraHP Wide Vision FHD infrared camera with indicator light and 2 infrared lights, USB 2.0, FHD hybrid BSI sensor,
f2.2, 88° wide field of vision
1080p by 30 frames per second
Supports Windows® HelloDual array Digital Microphones with appropriate software - beam forming, echo cancellation, noise suppression
HP Wide Vision HD camera with indicator light, USB 2.0, HD BSI sensor, f2.0, 88° wide field of vision
720p by 30 frames per second
Dual array Digital Microphones w/ appropriate software - beam forming, echo cancellation, noise suppression

Audio

Audio brand: B&O
Audio control panel: B&O Audio Control
Supports HP Audio Boost
Dual speakers

RJ-45 (network)
jack

Integrated 10/100/1000 NIC

Sensors

Accelerometer (select products only)

Wireless

Compatible with Miracast-certified devices
Integrated wireless options with a single antennaIntel Dual Band Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth® 5 Combo Adapter (non-vPro) (select products
only)
Integrated wireless options with dual antennas (M.2/CNVi)Intel Dual Band Wireless-AC 9560 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 (non-vPro) (MU-MIMO supported) (selectproducts only)Intel Dual band wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adaptor (non-vPro) (select products
only)

3

Table 1-1 Product components and their descriptions (continued)
Category

Description
Intel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro) (select products
only)
Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products
only/)
Integrated wireless options with single antenna (M.2/PCIe)
Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported) (select products
only)
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (select products only)

Media card
readerSupports SD™/SDHC™/SDXC™

Internal card
expansion

One M.2 slot for solid-state drivePorts

Hot plug/unplug and auto detect for correct output to wide-aspect vs standard aspect video (auto adjust panel
resolution to fit embedded panel and external monitor connected)

Push-push insertion/removal

One M.2 slot for WLAN

AC Smart Pin adapter plug
Audio-out (headphone)/audio-in (microphone) combo jack
HDMI v2.0 supporting up to 1920 × 1080 @ 60Hz
RJ-45 (network) jackUSB 3.1 Type-A ports (2, right side)
USB Type-C port; USB 3.1 Gen 1 (left side); supports data transfer
HDMI supporting up to 4096 × 2160 @ 60Hz (select products only)
Keyboard/
TouchPad

Keyboard
Full-sized, two coat paint, island-style keyboard with numeric keypad
Full-sized, three-coat paint, backlit, island-style keyboard with numeric keypad
TouchPad
Image sensor
MultiTouch gestures enabled
Support for Modern TrackPad gestures
Taps enabled as default

Powerrequirements

Battery
4-cell, 68 Whr, prismatic/polymer battery (select models only)
3-cell, 41 Whr, prismatic/polymer battery
Supports battery fast charge
AC adapter
120 W HP Smart AC adapter with power cord

4

Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category

Description
90 W HP Smart AC adapter with power cord
65 W HP Smart AC adapter (EM) with power cord
65 W HP Smart AC adapter with power cord
45 W HP Smart AC adapter with power cord
Power cord
1.0 m conventional power cord with a C5 connector
1.0 m conventional power cord with a C5 connector + Japan plug adapter

Security

Nano security cable slot
U2F (Universal 2nd Factor Authentication)
Support for Trusted Platform Module (fTPM) 2.0

Operatingsystem

FreeDOS 2.0
Windows® 10 Home 64
Windows 10 Home 64 Web/Kiosk
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Microsoft Signature
Windows 10 Home 64 Plus QVC
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPPWindows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPPWindows 10 Home 64 Plus Single Language Indonesia Market PPPWindows 10 Home 64 Plus Web/Kiosk
Windows 10 Home 64 QVC
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPPWindows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPPWindows 10 Home 64 Single Language Indonesia Market PPPWindows 10 Home 64 Single Language Value Africa Market PPPWindows 10 Home 64 Single Language Value APAC EM PPP
Windows 10 Home 64 Single Language Value India Market PPP

5

Table 1-1 Product components and their descriptions (continued)
Category

Description
Windows 10 Home 64 Single Language Value Indonesia Market PPPWindows 10 Home 64 Value Notebook Single Language
Windows 10 Home 64 Value Notebook Single Language SEAP
Windows 10 Home 64 Value Notebook Single Language select GEO
Windows 10 Home S 64
Windows 10 Home S 64 Value
Windows 10 Home S 64 Value Web/Kiosk
Windows 10 Home S 64 S Value QVC
Windows 10 Pro 64
Windows 10 Pro 64 Web/Kiosk
Windows 10 Pro 64 QVC

Serviceability

End user replaceable parts
AC adapter

6

Chapter 1 Product description

2

Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side

Table 2-1 Right-side components and their descriptions
Component(1)

Description
Memory card reader

Reads optional memory cards that enable you to store, manage, share, or accessinformation.
To insert a card:
1.

Hold the card label-side up, with connectors facing the computer.

2.

Insert the card into the memory card reader, and then press in on the card
until it is firmly seated.

To remove a card:▲(2)

Security cable slot

Press in on the card, and then remove it from the memory card reader.

Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not preventthe computer from being mishandled or stolen.

(3)

USB SuperSpeed ports (2)Connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch,and provides high-speed data transfer.

(4)

AC adapter and battery light●

White: The AC adapter is connected and the battery is fully charged.

●

Blinking white: The AC adapter is disconnected and the battery has reached a
low battery level.

●

Amber: The AC adapter is connected and the battery is charging.

●

Off: The battery is not charging.

(5)Power connector

Connects an AC adapter.

Right side7

Left side

Table 2-2 Left-side components and their descriptions
Component

Description(1)

HDMI port

Connects an optional video or audio device, such as a high-definition
television, any compatible digital or audio component, or a high-speed HighDefinition Multimedia Interface (HDMI) device.

(2)

RJ-45 (network) jack/status lights

Connects a network cable.

(3)

USB Type-C port●

White: The network is connected.

●

Amber: Activity is occurring on the network.

Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
NOTE:

(4)

(5)

Drive light

Audio-out (headphone)/Audio-in(microphone) combo jack

Cables and/or adapters (purchased separately) may be required.

●

Blinking white: The hard drive is being accessed.

●

Amber: HP 3D DriveGuard has temporarily parked the hard drive.

Connects optional powered stereo speakers, headphones, earbuds, a headset,
or a television audio cable. Also connects an optional headset microphone.
This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, refer to the Regulatory, Safety, and Environmental Notices.
To access this guide:▲

Select the Start button, select HP Help and Support, and then select HP
Documentation.

NOTE: When a device is connected to the jack, the computer speakers are
disabled.

8

Chapter 2 Getting to know your computer

Display
NOTE:

Refer to the illustration that most closely matches your computer.

Table 2-3 Display components and their descriptions
Component

Description(1)

Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

WLAN antenna(s)*NOTE: Depending on the model, your computer may have one or
two wireless antennas. If your computer has a single antenna, it will
be located on the right side.
(2)

Internal microphones

Record sound.

(3)

Camera light

On: The camera is in use.

(4)

CameraAllows you to video chat, record video, and record still images. Somecameras also allow a facial recognition logon to Windows, instead ofa password logon. .
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around theantennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:▲

Select the Start button, select HP Help and Support, and then select HP Documentation.

Display9

Table 2-4 Display components and their descriptions
Component

Description(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2)

Internal microphones

Record sound.

(3)

Camera light(s)On: One or more cameras are in use.

(4)

Camera(s)Allow(s) you to video chat, record video, and record still images. .
Some cameras also allow a facial recognition logon to Windows,
instead of a password logon..
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around theantennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:▲10

Select the Start button, select HP Help and Support, and then select HP Documentation.

Chapter 2 Getting to know your computerKeyboard area
TouchPad

Table 2-5 TouchPad components and their descriptions
Component

Description(1)

TouchPad zone

Reads your finger gestures to move the pointer or activate itemson the screen.

(2)

Left TouchPad button

Functions like the left button on an external mouse.

(3)

Right TouchPad button

Functions like the right button on an external mouse.

Keyboard area

11

Lights

Table 2-6 Lights and their descriptions
Component(1)

12

Description
Power light●

On: The computer is on.

●

Blinking: The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display
and other unneeded components.

●

Off: The computer is off or in Hibernation. Hibernation is a
power-saving state that uses the least amount of power.

(2)

Caps lock light

On: Caps lock is on, which switches the key input to all capitalletters.

(3)

Mute light●

On: Computer sound is off.

●

Off: Computer sound is on.

Chapter 2 Getting to know your computerPower button, speakers, and vent

Table 2-7 Power button, speakers, and vent and their descriptions
Component(1)

Description
Power button●

When the computer is off, press the button to turn on thecomputer.

●

When the computer is on, press the button briefly toinitiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep (select products only).

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

CAUTION: Pressing and holding down the power button resultsin the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power
options:▲

Right-click the Power icon

, and then select Power

Options.
(2)

Speakers

Produce sound.

(3)

Vent

Enables air flow to cool internal components.
NOTE: The computer fan starts up automatically to coolinternal components and prevent overheating. It is normal forthe internal fan to cycloe on and off during routine operation.

Keyboard area

13

Special keys

Table 2-8 Special keys and their descriptions
Component

Description(1)

esc key

Displays system information when pressed in combination withthe fn key.

(2)

fn keyExecutes specific functions when pressed in combination withanother key.

(3)

Windows key

Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.

(4)

Action keys

Execute frequently used system functions.
NOTE: On select products, the f5 action key turns the keyboard
backlight feature off or on.

(5)

num lock key

Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(6)

Integrated numeric keypad

A separate keypad to the right of the alphabet keyboard. Whennum lock is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer isturned off, that function is reinstated when the computer isturned back on.

14

Chapter 2 Getting to know your computerAction keys
An action key performs the function indicated by the icon on the key. To determine which keys are on yourproduct, see Special keys on page 14.
▲

To use an action key, press and hold the key.

Table 2-9 Action keys and their descriptions
Icon

Description
Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or
darker environments. Press the key again to turn off the privacy screen.

Decreases the screen brightness incrementally as long as you hold down the key.

Increases the screen brightness incrementally as long as you hold down the key.

Opens the “How to get help in Windows 10” webpage.

Switches the screen image between display devices connected to the system. For example, if a monitor isconnected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard
backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer),
to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to your previous
setting each time you turn on the computer. The keyboard backlight will turn off after 30 seconds ofinactivity. To turn the keyboard backlight back on, press any key or tap the TouchPad (select products only).
To conserve battery power, turn off this feature.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Stops audio or video playback of a CD, a DVD, or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Keyboard area15

Table 2-9 Action keys and their descriptions (continued)
Icon

Description
Mutes or restores speaker sound.

Turns the airplane mode and wireless feature on or off.
NOTE:

The airplane mode key is also referred to as the wireless button.

NOTE:

A wireless network must be set up before a wireless connection is possible.

BottomTable 2-10 Bottom components and their descriptions
Component

Description

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan tocycle on and off during routine operation.

LabelsThe labels affixed to the computer provide information you may need when you troubleshoot systemproblems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of thecomputer, inside the battery bay, under the service door, on the back of the display, or on the bottom of atablet kickstand.
●

16

Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.

Chapter 2 Getting to know your computer

Your service label will resemble one of the examples shown below. Refer to the illustration that mostclosely matches the service label on your computer.

Table 2-11 Service label components
Component(1)

HP product name(2)

Model number(3)

Product ID(4)

Serial number(5)

Warranty period

Table 2-12 Service label components
Component(1)

HP product name(2)

Product ID(3)

Serial number(4)

Warranty period●

Regulatory label(s)—Provide(s) regulatory information about the computer.

●

Wireless certification label(s)—Provide(s) information about optional wireless devices and the approvalmarkings for the countries or regions in which the devices have been approved for use.

Labels17

3Illustrated parts catalog
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.

Computer components

18

Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions
Item

Component

Spare part number(1)

Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part
information, see Display assembly components on page 23.

(2)

Top cover with keyboard:
Natural silver, backlit

L24752-xx1

Natural silver, no backlight

L24753-xx1

Pale gold, backlit

L24754-xx1

Pale gold, no backlight

L24755-xx1

Cloud blue, backlight

L49391-xx1

Cloud blue, no backlight

L49392-xx1

Luminous gold, backlight

L49393-xx1

Luminous gold, no backlight

L49394-xx1

Top cover with keyboard (on models equipped with GTX graphics):(3)

Natural silver, backlit

L35339–xx1

Natural silver, no backlight

L35340–xx1

Power connector cable:

810327-006

Power connector cable EMI tape is available in the Miscellaneous Parts Kit using spare partnumber L28015-001.
Power connector cable in models equipped with GTX graphics(4)

L45827-001

TouchPad:
NOTE:

The TouchPad cable is available using spare part number L23893-001.

Natural silver

L24934-001

Pale gold

L24933-001

Fog blue

L51805-001

Warm gold

L51806-001(5)TouchPad bracket

L23892-001(6)Speakers (includes cable)

L23900-001

Speakers (on models equipped with GTX graphics) (include cable)

L41588-001(7)System board (includes processor and replacement thermal material):
System board for use in models with discrete graphics equipped with the following processors:Intel Core i7-8565U processor and 4 GB of MX 250 discrete video memory

L50260-xx1

Intel Core i7-8565U processor and 2 GB of MX 250 discrete video memory

L50259-xx1

Intel Core i7-8565U processor and 4 GB of GTX 1050 discrete video memory

L34171-xx1Intel Core i7-8565U processor and 4 GB of GeForce MX150 discrete video memory

L34176-xx1

Intel Core i7-8565U processor and 2 GB of GeForce MX150 discrete video memory

L34175-xx1

Computer components

19

Table 3-1 Computer major components and their descriptions (continued)
Item

Component

Spare part numberIntel Core i7-8565U processor with 3 GB of GTX discrete video memory

L46518-xx1

Intel Core i7-8565U processor with 4 GB of GTX 1050Ti discrete video memory

L34172-xx1

Intel Core i7-8550U processor and 4 GB of GeForce MX150 discrete video memory

L22820-xx1

Intel Core i7-8550U processor and 2 GB of GeForce MX150 discrete video memory

L22817-xx1

Intel Core i7-8550U processor and 2 GB of GeForce MX130 discrete video memory

L22814-xx1

Intel Core i5-8265U processor and 2 GB of GeForce MX250 discrete video memory

L50258-xx1

Intel Core i5-8265U processor and 2 GB of GTX 1050 discrete video memory

L34170-xx1

Intel Core i5-8265U processor and 2 GB of GeForce MX130 discrete video memory

L34173-xx1

Intel Core i5-8265U processor and 2 GB of GeForce MX150 discrete video memory

L34174-xx1

Intel Core i5-8265U processor with 4 GB of GTX 1050Ti discrete video memory

L44879-xx1

Intel Core i5-8265U processor with GTX and 3 GB of GeForce MX150 discrete video memory

L52957-xx1

Intel Core i5-8250U processor and 4 GB of GeForce MX150 discrete video memory

L22818-xx1

Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory

L22815-xx1

Intel Core i5-8250U processor and 2 GB of GeForce MX130 discrete video memory

L22813-xx1

Intel Core i7-7500U processor and 4 GB of GeForce MX150 discrete video memory

L22819-xx1

Intel Core i7-7500U processor and 2 GB of GeForce MX150 discrete video memory

L22816-xx1

Intel Core i3-8130U processor and 2 GB of GeForce MX150 discrete video memory

L37245-xx1

System board for use in models with UMA graphics equipped with the following processors:Intel Core i7-8565U processor

L50262-xx1

Intel Core i7-8550U processor

L22822-xx1

Intel Core i5-8250U processor

L22821-xx1Intel Core i3-8145U processor

L50261-xx1Intel Core i3-8130U processor

L22824-xx1

Intel Core i5-8265U processor

L34169-xx1

Intel Pentium 4415U processor

L22823-xx1

Heat sink, UMA graphics (not pictured) for use only on computer models equipped with Intel Corei7-8550U/i5-8250U processors (includes replacement thermal material)

L23898-001

Heat sink, UMA graphics (not pictured) for use only on computer models equipped with Intel Core
i7-7500U/Pentium 4415U processors (includes replacement thermal material)

L23899-001

Heat sink, GTX discrete graphics (not illustrated) (includes replacement thermal material)

L35251-001(9)Heat sink, discrete graphics (includes replacement thermal material)

L23897-001(10)

Fan for use in models with UMA graphics memory

L27902-001(11)

Fan for use in models with discrete graphics memory

L23895-001

Fan for use in models with discrete graphics memory (on models equipped with GTX graphics)

L35338-001

(8)

20

Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)
Item

Component(12)

Memory modules (2, DDR4-2400, 1.2-V):

(13)

(14)

(15)

Spare part number

8 GB

862398-855

4 GB862397-855

2 GB864271-855

Solid-state drive (2280 M.2):
512 GB, PCIe

L25329-001

512 GB, PCIe, TLC

L56705-001

256 GB, SATA-3, TLC

L25327-001

256 GB, PCIe

L25328-001

128 GB, SATA-3, TLC

L25326-001

Optane memory module, 16 GB, PCIe

L27309-001

WLAN moduleIntel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro)

901229-855

Intel Dual Band Wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro)

863934-855

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

924813-855

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

L17365-005

Realtek RTL8723DE-CG 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter

L21480-005

Intel Dual Band Wireless-AC + Bluetooth 5 Combo Adapter (non-vPro)

L22634-005

Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 Combo Adapter (non-vPro)

L25889-005

Hard drive (SATA, 7.0-mm; does not include hard drive bracket or hard drive cable):
2 TB, 5400-rpm

912487-855

1 TB, 5400-rpm

762990-005

500 GB, 5400-rpm

778186-005

NOTE: Hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using
spare part number L23889-001(16)

USB board (select products only)
NOTE:

(17)

L23896-001

The USB board cable is available using spare part number L23901-001.

Memory card reader board

L23890-001

NOTE: The memory card reader board cable is available using spare part number L23891-001
and L41586-001 on models equipped with GTX graphics
Memory card reader board (on models equipped with GTX graphics)

L41585-001(18)

Lock bracket

L23902-001(19)

Battery
4-cell 68 Whr

L32654-005

Computer components

21

Table 3-1 Computer major components and their descriptions (continued)
Item

(20)

(21)

22

Component

Spare part number

3-cell, 41 Whr

L11119-855

Bottom cover
Natural silver

L23885-001

Natural silver (on models equipped with GTX graphics)

L41587-001

Pale gold

L23886-001

Fog blue

L51801-001

Warm gold

L51802-001

Rubber Foot Kit (includes Mylar screw cover):For use in natural silver models

L23887-001

For use in pale gold models

L23888-001

For use in fog blue models

L51807-001

For use in warm gold models

L51808-001

Chapter 3 Illustrated parts catalog

Display assembly components

Table 3-2 Display components and their descriptions
Item

Component(1)

Display bezel

Spare partnumberFor use on computer models equipped with a FHD infrared camera

L23909-001

For use on computer models equipped with an HD non-infrared camera

L23908-001(2)

IR camera/microphone module (includes display bezel adhesive)

L28107-001(3)

HD camera/microphone module (includes display bezel adhesive)

L28108-001

Display assembly components

23

Table 3-2 Display components and their descriptions (continued)
Item

Component(4)

Display panel (includes display bezel adhesive and display rear cover adhesive):(5)

Spare partnumber

FHD, anti glare, SVA, non-touch

L25331-001

FHD, anti glare, UWVA, non-touch

L25332-001

FHD, anti glare, UWVA, non-touch, narrow bezel

L47710-001

FHD, BrightView, UWVA, non-touch

L25334-001

FHD, BrightView, UWVA, touch screen

L25333-001

HD, anti glare, non-touch

L25335-001

HD, BrightView, non-touch

L25336-001

HD, BrightView, touch

L25330-001

Hinge covers (include display bezel adhesive and display rear cover adhesive):
Pale gold

L23913-001

Natural silver

L23914-001

Fog blue

L51803-001

Warm gold

L51804-001(6)Hinges (include left and right display hinges, display bezel adhesive, and display rear cover adhesive)

L23884-001(7)Wireless antenna kits:

(8)

(9)

(10)

Wireless Dual Antenna kit (includes left and right wireless antenna cables, display bezel adhesive, anddisplay back cover adhesive):

L24790-001

Wireless Single Antenna kit (includes wireless antenna cable, display bezel adhesive, and display backcover adhesive)

L31502-001

Display panel cable for use in models with an HD, non-infrared camera (include display bezel adhesive and display rearcover adhesive) :Touch screen

L23905-001

Non-touch screen

L23903-001

Non-touch screen on models equipped with GTX graphics with an infrared camera

L43925-001

Non-touch screen on models equipped with GTX graphics with an HD, non-infrared camera

L43924-001

Display panel cable for use in models with an infrared camera (include display bezel adhesive anddisplay rear cover adhesive):
Touch screen

L23906-001

Non-touch screen

L23904-001

Display back cover (includes antenna cables, display bezel adhesive and display panel adhesive tape kit):
For use in models with 220 nit or 250 nit display panels:

24●

Pale gold

L23880-001●

Ceramic white

L23878-001●

Sapphire blue

L23881-001

Chapter 3 Illustrated parts catalog

Table 3-2 Display components and their descriptions (continued)
Item

Component

Spare partnumber●Velvet burgundy

L23883-001●

Mineral silver

L23879-001●

Tranquil pink

L23882-001●

Ceramic white + natural silver

L51798-001●

Fog blue

L51799-001●

Warm gold

L51800-001

For use in models with 300 nit display panels:●

Pale gold

L59622-001●

Ceramic white

L59620-001●

Sapphire blue

L59623-001●

Velvet burgundy

L59625-001●

Mineral silver

L59621-001●

Tranquil pink

L59624-001●

Ceramic white + natural silver

L59626-001●

Fog blue

L59627-001●

Warm gold

L59628-001

Adhesive tape kit (includes display bezel adhesive and display rear cover adhesive; not illustrated)

L23912-001

Display panel connector tape (not illustrated)

L28015-001

Display assembly components

25

Mass storage devices

Table 3-3 Mass storage devices and their descriptions
Item

Component(1)

Solid-state drives (M.2):

(2)

26

Spare part number

512 GB, PCIe

L25329-001

512 GB, PCIe, TLC

L56705-001

256 GB, SATA-3, TLC

L25327-001

256 GB, PCIe

L25328-001

128 GB, SATA-3, TLC

L25326-001

Optane memory module, 16 GB, PCIe

L27309-001

Hard drives (does not include hard drive cable or brackets):
2 TB, 5400 rpm

912487-855

1 TB, 5400 rpm

762990-005

500 GB, 5400 rpm

778186-005(3)

Hard drive brackets

L19469-001(4)

Hard drive cable

L23889-001

Chapter 3 Illustrated parts catalog

Cables

Table 3-4 Cables and their descriptions
Item

Component

Spare part number(1)

Memory card reader board cable

L23891-001(2)

Memory card reader board cable on models equipped with GTX graphics

L41586-001(3)TouchPad cable

L23893-001(4)TouchPad cable (on models equipped with GTX graphics)

L23893-001(5)USB board cable (select models onbly)

L23901-001(6)

Hard drive cable

L23889-001(7)Display cable for use in models with an HD, non-infrared camera (includes display bezel
adhesive and display rear cover adhesive):(8)

Touch screen

L23905-001

Non-touch screen

L23903-001

Display cable for use in models with an infrared camera (includes display bezel adhesiveand display rear cover adhesive):
Touch screen

L23906-001

Non-touch screen

L23904-001

Cables27

Miscellaneous parts
Table 3-5 Miscellaneous parts and their descriptions
Component

Spare part number

AC adapter:
120 W HP Smart AC adapter (PFC, Slim Barrel, 7.4–mm)

710415-001

90 W HP Smart AC adapter (PFC,RA, 4.5–mm)

937532-850

65 W HP Smart AC adapter (non-PFC, EM, RC, 4.5-mm)

913691-850

65 W AC adapter (non-PFC, S-3P, 4.5-mm)

710412-001

65 W AC adapter (non-PFC, S-3P, 4.5-mm) for use in Argentina

710340-850

45 W HP Smart AC adapter (non-PFC, RC, 4.5-mm, non-slim)

741727-001

45 W HP Smart AC adapter (non-PFC, RC, 4.5-mm) for use in Argentina

741553-852

Power cord (C5 connector, 1.0 m):

28

For use in Argentina

L19357-001

For use in Australia

L19358-001

For use in Denmark

L19360-001

For use in Europe

L19361-001

For use in India

L19363-001

For use in Israel

L19362-001

For use in Italy

L19364-001

For use in Japan

L19365-001

For use in North America

L19367-001

For use in the People’s Republic of China

L19368-001

For use in South Africa

L19369-001

For use in South Korea

L19366-001

For use in Switzerland

L19370-001

For use in Taiwan

L19372-001

For use in Thailand

L19371-001

For use in the United Kingdom

L19373-001

Duck head power cord for use in Japan

L33157-001

External DVD±RW DL SuperMulti Drive

747080-001

Miscellaneous Parts Kit (includes power connector cable EMI tape and display panel connector tape)

L28015-001

Screw Kit

L23915-001

Chapter 3 Illustrated parts catalog

4Removal and replacement procedures
preliminary requirements

Tools required
You will need the following tools to complete the removal and replacement procedures:●

Plastic, nonmarking pry tool●

Phillips P0 magnetic screw driver●

Phillips P1 magnetic screw driver●Tweezer

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
IMPORTANT:

Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables teareasily.

Tools required29

Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to thecomputer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray isclosed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”

Workstation guidelines
Follow these grounding workstation guidelines:●

Cover the workstation with approved static-shielding material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools andequipment.

●

Use conductive field service tools, such as cutters, screw drivers, and vacuums.

●

When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.

●

Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.

●

Avoid contact with pins, leads, or circuitry.

●

Turn off power and input signals before inserting or removing connectors or test equipment.

Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) may not appear to be affected at all and can work perfectly
throughout a normal cycle. The device may function normally for a while, but it has been degraded in theinternal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.

30

Chapter 4 Removal and replacement procedures preliminary requirements

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in thissection.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity
Note the following:●

Different activities generate different amounts of static electricity.

●

Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event

55%

40%

10%

Walking across carpet

7,500 V

15,000 V

35,000 V

Walking across vinyl floor

3,000 V

5,000 V

12,000 V

Motions of bench worker

400 V

800 V

6,000 V

Removing DIPs from plastic tube

400 V

700 V

2,000 V

Removing DIPs from vinyl tray

2,000 V

4,000 V

11,500 V

Removing DIPs from Styrofoam

3,500 V

5,000 V

14,500 V

Removing bubble pack from PCB

7,000 V

20,000 V

26,500 V

Packing PCBs in foam-lined box

5,000 V

11,000 V

21,000 V

Electronic components are then multi-packaged inside plastic tubes, trays, or Styrofoam.

NOTE:

As little as 700 volts can degrade a product.

Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree ofsensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
●

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

●

Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

●

Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

●

Always be properly grounded when touching a sensitive component or assembly.

Electrostatic discharge information

31

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment
Use the following equipment to prevent static electricity damage to electronic components:●

Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords.
To provide proper ground, a strap must be worn snug against bare skin. The ground cord must beconnected and fit snugly into the banana plug connector on the grounding mat or workstation.

●

Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible withmost types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet witha maximum of one-megohm ± 10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
MethodVoltage

Antistatic plastic

1,500

Carbon-loaded plastic

7,500

Metallized laminate

15,000Grounding the work area
To prevent static damage at the work area, use the following precautions:●

Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to thework surface and properly grounded tools and equipment.

●

Use static-dissipative mats, foot straps, or air ionizers to give added protection.

●

Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.

●

Turn off power and input signals before inserting and removing connectors or test equipment.

●

Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

●

Keep work area free of nonconductive materials such as ordinary plastic assembly aids and Styrofoam.

●

Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.

Recommended materials and equipment
Materials and equipment that are recommended for use in preventing static electricity include:

32●

Antistatic tape●

Antistatic smocks, aprons, or sleeve protectors●

Conductive bins and other assembly or soldering aids●

Conductive foam●Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance●

Static-dissipative table or floor mats with hard tie to ground

Chapter 4 Removal and replacement procedures preliminary requirements

●

Field service kits●

Static awareness labels●

Wrist straps and footwear straps providing one-megohm +/- 10% resistance●Material handling packages●

Conductive plastic bags●

Conductive plastic tubes●

Conductive tote boxes●

Opaque shielding bags●

Transparent metallized shielding bags●

Transparent shielding tubes

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Packaging and transporting guidelines33

5

Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
IMPORTANT: Components described in this chapter should only be accessed by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
IMPORTANT: Only HP authorized service providers should perform the removal and replacement
procedures described here. Accessing the internal part could damage the computer or void the warranty.

Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 16 for details.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.
There are as many as 60 screws that must be removed, replaced, and/or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal
and replacement.

Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 29 for initial safety procedures.
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

Bottom cover
Table 5-1 Bottom cover description and part number
Description

Spare part number

Bottom cover for use in natural silver models

L23885-001

Bottom cover for use in natural silver models on models equipped with GTX graphics

L41587-001

Bottom cover for use in pale gold models

L23886-001

Bottom cover for use in fog blue models

L51801-001

Bottom cover for use in warm gold models

L51802-001

Before removing the bottom cover, follow these steps:

34

Chapter 5 Removal and replacement procedures for authorized service provider parts▲Prepare the computer for disassembly (Preparation for disassembly on page 34).

Remove the bottom cover:1.

Remove the two rubber feet (1).
The rubber feet are available using spare part number L23887-001 for natural silver models,
L23888-001 for pale gold models, L51801-001 for fog blue models, and L51808-001 for warm goldmodels.

2.

Remove the four Phillips M2.5 × 6.0 screws (P1 driver) (2) from under the feet and the three Phillips
M2.0 × 4.0 screws (P0 driver) (3) along the bottom edge of the bottom cover that secure the bottom
cover to the computer.

3.

Starting under the hinges (1), use a thin plastic tool to disengage the bottom cover from the computer
(2).

4.

Remove the bottom cover (3).

Component replacement procedures35

To remove the bottom cover on models equipped with GTX graphics:
1.

Remove the four rubber feet (1).
The rubber feet are available using spare part number L23887-001 for natural silver models andL23888-001 for pale gold models.

2.

Remove the five Phillips M2.5 × 6.0 screws (P1 driver) (2) from under the feet and the three Phillips M2.0
× 4.0 screws (P0 driver) (3) along the bottom edge of the bottom cover that secure the bottom cover tothe computer.

3.

Starting under the hinges (1), use a thin plastic tool to disengage the bottom cover from the computer
(2).

4.

Remove the bottom cover (3).

Reverse this procedure to install the bottom cover.

36

Chapter 5 Removal and replacement procedures for authorized service provider parts

Battery
Table 5-2 Battery description and part number
Description

Spare part number

4-cell, 68 Whr, Li-ion battery

L32654-005

3-cell, 41 Whr, Li-ion battery

L11119-855

Before removing the battery, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

Remove the battery:1.

Remove the four Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer.

2.

Remove the battery from the computer (2).

To remove the battery on models equipped with GTX graphics:
1.

Disconnect the battery cable (1).

2.

Remove the three Phillips M2.0 × 4.0 screws (2) that secure the battery to the computer.

Component replacement procedures

37

3.

Remove the battery from the computer (3).

Reverse this procedure to install the battery.

38

Chapter 5 Removal and replacement procedures for authorized service provider parts

Display assembly
NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part
information, see the individual removal subsections.
Before removing the display assembly, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the display assembly:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2.

Release the WLAN antenna cables from the retention clips and routing channel built into the rightspeaker (2).

3.

Disconnect the display cable from the system board ZIF connector (3).

4.

Release the display panel from the retention clips and routing channel built into the left speaker (4).

5.

Remove the four Phillips M2.5 × 6.0 screws (1) that secure the display assembly to the computer.

6.

Open the display to open the hinges (2).

Component replacement procedures

39

7.

Separate the display from the computer (3).

8.

If it is necessary to replace the display bezel or any of the display assembly subcomponents:a.

Release the top edge of the display bezel (1) from the display assembly.

b.

Release the left and right edges of the display bezel (2) from the display assembly.

c.

Release the bottom edge of the display bezel (3) from the display assembly.

d.

Remove the display bezel (4) from the display assembly.

The display bezel is available using the following spare part numbers:

40

Chapter 5 Removal and replacement procedures for authorized service provider parts

9.

●

L23909-001 - FHD infrared camera●

L23908-001 - HD non-infrared camera

If it is necessary to replace the camera/microphone module:a.

Disconnect the cable (1) from the camera/microphone module.
NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD
cameras.

b.

Detach the camera/microphone module (2) from the display back cover. (The module is attachedwith double-sided adhesive.)
The camera/microphone module is available using spare part number L28108-001 for HD noninfrared camera/microphone modules.
Models with an HD camera

Component replacement procedures

41

c.

The camera/microphone module is available using spare part number L28107-001 for FHD infrared
camera/microphone modules.
Models with an IR camera

10. If it is necessary to replace the display panel:a.

42

Use tweezers to grasp the ends of the tape that secures the display panel to the display rear cover(1).

Chapter 5 Removal and replacement procedures for authorized service provider partsb.

Pull the tape out from behind the left and right sides of the panel (2).
NOTE: You have to pull on the tape multiple times before it is completely removed.
Display panel adhesive tape is available using spare part number L23912-001.
In this kit, the thicker (1.0 mm) adhesives are used with 300 nit panels. The thinner (0.6 mm)
adhesives are used with 220/250 nit panels.

c.

Swing the top edge of the display panel (1) up and forward until the panel rests upside down on
the keyboard.

d.

Release the adhesive support strip (2) that secures the display panel cable connector to thedisplay panel.

e.

Lift the connector support bracket (3).

Component replacement procedures

43

f.

Disconnect the display panel cable (4) from the display panel, and then remove the display panel(5).

The display panel is available using the following spare part numbers:
L25331-001 – FHD, anti glare, SVA, non-touch
L25332-001 – FHD, anti glare, UWVA, non-touch
L47710-001 – FHD, anti glare, UWVA, non-touch, narrow bezel
L25334-001 – FHD, BrightView, UWVA, non-touch
L25333-001 – FHD, BrightView, UWVA, touch screen
L25335-001 – HD, anti glare, SVA, non-touch
L25336-001 – HD, BrightView, SVA, non-touch
L25330-001 – HD, BrightView, SVA, touch screen
Display panel connector tape is available in the Miscellaneous Parts Kit using spare part number
L28015-001.

44

Chapter 5 Removal and replacement procedures for authorized service provider parts

11. If it is necessary to remove the hinge covers, pull up on the sides of the covers to remove them.

Hinge covers are available using spare part number L23913-001 for pale gold models, L23914-001 fornatural silver models, L51803-001 for fog blue models, and L51804-001 for warm gold models.
12. If it is necessary to remove the display hinges:a.

Remove the six Phillips M2.0 × 2.5 broadhead screws (1) from the bottom of the hinges.

b.

Remove the two Phillips M2.0 × 2.5 screws (2) from the top of the hinges.

c.

Remove the display hinges (3).

The display hinges are available using spare part number L23884-001.

Component replacement procedures45

13. If it is necessary to remove the display panel cable:a.

Disconnect the cable from the camera module (1).
NOTE: Cables connect to both sides of IR cameras. A single cable connects to only one side of HD
cameras.

b.

Release the cable from the retention clips (2) and routing channel built into the bottom edge of thedisplay back cover.

c.

Remove the display panel cable (3).
Models with an IR camera

46

Chapter 5 Removal and replacement procedures for authorized service provider partsd.

Models with an HD camera

The display panel cable is available using the following spare part numbers:
L23903-001 – non-touch display assembly and an HD camera
L23904-001 – non-touch display assembly and an infrared camera
L23905-001 – touch display assembly and an HD camera
L23906-001 – touch display assembly and an infrared camera
14. If it is necessary to remove the wireless antenna cables and transceivers:a.

Detach the wireless antenna transceivers (1) from the display back cover. The wireless antennatransceivers are attached to with double-sided adhesive.

b.

Release the wireless antenna cables from the retention clips (2) and routing channels built into thesides of the display back cover.

Component replacement procedures

47

c.

Remove the antennas from the display back cover (3).

The wireless antenna cables and transceivers are available using spare part number L24790-001.
Remove the display assembly on models equipped with GTX graphics:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

48

2.

Release the WLAN antenna cables from the retention clips and routing channel built into the rightspeaker (2).

3.

Disconnect the display cable from the system board ZIF connector (3).

4.

Remove the left speaker (4).

Chapter 5 Removal and replacement procedures for authorized service provider parts

5.

Release the display panel from the retention clips and routing channel built into the left speaker (5).

6.

Remove the four Phillips M2.5 × 6.0 screws (1) that secure the display assembly to the computer.

7.

Open the display to open the hinges (2).

8.

Separate the display from the computer (3).

NOTE: If it is necessary to replace the display bezel or any of the display assembly subcomponents, please
see the instructions above.
Reverse this procedure to reassemble and install the display assembly.

Component replacement procedures

49

Hard drive
NOTE: The hard drive spare part kit does not include the hard drive brackets or the hard drive cable. The
hard drive brackets are available using spare part number L19469-001. The hard drive cable is available using
spare part number L23889-001
Table 5-3 Hard drive description and part number
Description

Spare part number

2 TB, 5400 rpm

912487-855

1 TB, 5400 rpm

762990-005

500 GB, 5400 rpm

778186-005

Before removing the hard drive, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the hard drive:50

1.

Disconnect the hard drive cable from the ZIF connector on the system board (1).

2.

Remove the two Phillips M2.0 × 4.0 screws (2) that secure the hard drive to the computer.

3.

Lift the inside of the hard drive up (3), and then remove the hard drive from the computer (4).

Chapter 5 Removal and replacement procedures for authorized service provider parts

4.

If it is necessary to disassemble the hard drive, pull the rubber bracket away from the hard drive (1),remove the two Phillips M3.0 × 3.0 screws (2), remove the metal bracket (3), and then disconnect
the hard drive cable (4).

Reverse this procedure to reassemble and install the hard drive.

Component replacement procedures

51

WLAN module
Table 5-4 WLAN module description and part number
Description

Spare part numberIntel Dual Band Wireless-AC 7265 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro)

901229-855

Intel Dual Band Wireless-AC 3168 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (non-vPro)

863934-855

Realtek RTL8822BE 802.11ac 2 × 2 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

924813-855

Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter (MU-MIMO supported)

L17365-005

Realtek RTL8723DE-CG 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter

L21480-005

Intel Dual Band Wireless-AC + Bluetooth 5 Combo Adapter (non-vPro)

L22634-005

Intel Dual Band Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 Combo Adapter (non-vPro)

L25889-005

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in yourcountry or region. If you replace the module and then receive a warning message, remove the module torestore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the WLAN module:
1.

Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1/MAIN" connects to the WLAN module "Main" terminal. The
WLAN antenna cable labeled "2/AUX" connects to the WLAN module "Aux" terminal.

2.

52

Remove the Phillips M2.0 × 3.0 screw (2) that secures the WLAN module to the computer. (The WLAN
module tilts up.)

Chapter 5 Removal and replacement procedures for authorized service provider parts

3.

Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: The WLAN module is designed with a notch to prevent incorrect insertion.

Reverse this procedure to install the WLAN module.

Component replacement procedures

53

Solid-state drive
Table 5-5 Solid-state drive description and part number
Description

Spare part number

512 GB, PCIe

L25329-001

512 GB, PCIe, TLC

L56705-001

256 GB, SATA-3, TLC

L25327-001

256 GB, PCIe

L25328-001

128 GB, SATA-3, TLC

L25326-001

Before removing the solid-state drive, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the solid-state drive module:
1.

Remove the Phillips M2.0 × 3.0 screw (1) that secures the drive to the computer.

2.

Remove the drive (2) by pulling it away from the socket.

Reverse this procedure to reassemble and install the solid-state drive.

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Chapter 5 Removal and replacement procedures for authorized service provider parts

Optane memory module
IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-statedrive. You cannot simultaneously install both an Optane memory module and a solid-state drive in thecomputer.
Table 5-6 Optane memory module description and part number
Description

Spare part number

Optane memory module, 16 GB

L27309-001

Before removing the Optane memory module, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the Optane memory module:▲

Remove the Phillips M2.0 × 3.0 screw (1), and then pull the module from the socket (2).

Reverse this procedure to install the Optane memory module.

Component replacement procedures

55

Memory module
NOTE: Primary and expansion memory is installed in a side-by-side configuration in the bottom of
the computer. If only one memory module is installed, it must be installed in the socket labeled 1.
Table 5-7 Memory module description and part number
Description

Spare part number

8 GB, DDR4-2400, 1.2-V862398-855

4 GB, DDR4-2400, 1.2-V862397-855

2 GB, DDR4-2400, 1.2-V

864271-855

Before removing the memory module, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the memory module:
1.

Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)2.

Remove the memory module (2) by pulling the module away from the slot at an angle.
CAUTION: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion.

To protect a memory module after removal, place it in an electrostatic-safe container.
Reverse this procedure to install a memory module.

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Chapter 5 Removal and replacement procedures for authorized service provider parts

Memory card reader board
Table 5-8 Memory card reader board description and part number
Description

Spare part number

Memory card reader board

L23890-001

Memory card reader board cable

L23891-001

Memory card reader board cable on models equipped with GTX graphics

L41586-001

Before removing the memory card reader board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the memory card reader board:
1.

Disconnect the cable from the ZIF connector on the memory card reader board (1).

2.

Remove the Phillips M2.0 × 4.0 screw (2) that secures the board to the computer.

3.

Remove the board from the computer (3).

Remove the memory card reader board on models equipped with GTX graphics:
1.

Disconnect the cable from the ZIF connector on the memory card reader board (1).

2.

Remove the Phillips M2.0 × 4.0 screw (2) that secures the board to the computer.

Component replacement procedures

57

3.

Remove the board from the computer (3).

Reverse this procedure to install the memory card reader board.

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Chapter 5 Removal and replacement procedures for authorized service provider parts

USB board (select products only)
Table 5-9 USB board description and part number
Description

Spare part number

USB board

L23896-001

USB board cable

L23901-001

NOTE: On models equipped with GTX graphics, the USB board is soldered on to the system board, andcannot be removed.
Before removing the USB board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the USB board:
1.

Disconnect the cable from the ZIF connector on the USB board (1).

2.

Remove the three Phillips M2.0 × 4.0 screws (2) that secure the board to the computer.

3.

Remove the board from the computer (3).

Reverse this procedure to install the USB board.

Component replacement procedures

59

TouchPad
Table 5-10 TouchPad description and part number
Description

Spare part number

TouchPad for use in natural silver models

L24934-001

TouchPad for use in pale gold models

L24933-001

TouchPad for use in fog blue models

L51805-001

TouchPad for use in warm gold models

L51806-001

TouchPad cable

L23893-001

TouchPad bracket

L23892-001

Before removing the TouchPad, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the TouchPad:

60

1.

Remove the three Phillips M2.0 × 2.5 screws (1) that secure the TouchPad bracket to the computer.

2.

Remove the bracket (2) .

3.

Disconnect the cable from the ZIF connector on the TouchPad (1).

4.

Lift the clear plastic from on top of the screws (2).

5.

Lift the keyboard cable up so you can access the TouchPad screws (3).

Chapter 5 Removal and replacement procedures for authorized service provider parts

6.

Remove the three Phillips M2.0 × 2.0 broadhead screws (4) that secure the TouchPad to the computer.

7.

Remove the TouchPad from the computer (5).

Remove the TouchPad on models equipped with GTX graphics:
1.

Remove the three Phillips M2.0 × 2.5 screws (1) that secure the TouchPad bracket to the computer.

2.

Remove the bracket (2).

3.

Disconnect the cable from the ZIF connector on the TouchPad (1).

4.

Lift the clear plastic from on top of the screws (2).

Component replacement procedures

61

5.

Lift the keyboard cable up so you can access the TouchPad screws (3).

6.

Remove the three Phillips M2.0 × 2.0 broadhead screws (4) that secure the TouchPad to the computer.

7.

Remove the TouchPad from the computer (5).

Reverse this procedure to install the TouchPad.

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Chapter 5 Removal and replacement procedures for authorized service provider parts

Lock bracket
Table 5-11 Lock bracket description and part number
Description

Spare part number

Lock bracket

L23902-001

Before removing the lock bracket, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the lock bracket:
1.

Remove the two Phillips M2.0 × 2.0 broadhead screws (1) that secure the lock bracket to the computer.

2.

Remove the lock bracket from the computer (2).

Remove the lock bracket on models equipped with GTX graphics:
1.

Remove the two Phillips M2.0 × 2.0 broadhead screws (1) that secure the lock bracket to the computer.

Component replacement procedures

63

2.

Remove the lock bracket from the computer (2).

Reverse this procedure to install the lock bracket.

64

Chapter 5 Removal and replacement procedures for authorized service provider partsFan(s)Table 5-12 Fan description and part number
Description

Spare part number

Fans for use in models with discrete graphics memory

L23895-001

Fans for use in models with discrete graphics memory (on models equipped with GTX graphics)

L35338-001

Fan for use in models with UMA graphics memory

L27902-001

Before removing the fan(s), follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the fan in models with UMA graphics memory:
1.

Disconnect the fan cable (1) from the system board.

2.

Remove the three Phillips M2.0 × 4.0 screws (2) that secure the fan to the computer.

3.

Remove the fan from the computer (3).

Remove the fans in models with discrete graphics memory:
1.

Disconnect the fan cables (1) from the system board.

2.

Remove the five Phillips M2.0 × 4.0 screws (2) that secure the fans to the computer.

Component replacement procedures

65

3.

Remove the fans from the computer (3).

Remove the fans on models equipped with GTX graphics:
1.

Disconnect the fan cables (1) from the system board.

2.

Remove the six Phillips M2.0 × 4.0 screws (2) that secure the fans to the computer.

3.

Remove the fans from the computer (3).

Reverse this procedure to install the fan(s).

66Chapter 5 Removal and replacement procedures for authorized service provider parts

Heat sink
NOTE:

The heat sink spare part kit includes replacement thermal material.

Table 5-13 Heat sink description and part number
Description

Spare part number

Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory

L23897-001

Heat sink for use only on computer models equipped with a graphics subsystem with discrete memory(on models equipped with GTX graphics)

L35251-001

Heat sink for use only on computer models equipped with Intel Core i7-8550U/i5-8250U processors anda graphics subsystem with UMA memory

L23898-001

Heat sink for use only on computer models equipped with Intel Core i7-7500U/Pentium 4415U
processors and a graphics subsystem with UMA memory

L23899-001

Before removing the heat sink, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34).

3.

Remove the battery (see Battery on page 37).

Remove the heat sink:
1.

Discrete graphics: In the order indicated on the heat sink, remove the six Phillips M2.0 × 2.5 screws (1)that secure the heat sink to the system board.

2.

Remove the heat sink (2).

3.

UMA graphics: In the order indicated on the heat sink, remove the four Phillips M2.0 × 2.5 screws (1)that secure the heat sink to the system board.

Component replacement procedures

67

4.

Remove the heat sink (2).

On models equipped with GTX graphics, follow these instructions to remove the heat sink:68

1.

In the order indicated on the heat sink, remove the six Phillips M2.0 × 2.5 screws (1) that secure the heatsink to the system board.

2.

Remove the heat sink (2).

Chapter 5 Removal and replacement procedures for authorized service provider partsNOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the systemboard components each time the heat sink is removed. Replacement thermal material is included withthe heat sink and system board spare part kits.
Discrete memory: Thermal paste (1), (2), and thermal pads, (3), (4), are used on the heat sink (2), (4) andassociated system board components (1), (3).

UMA memory: Thermal paste is used on the processor (1) and the heat sink (2).

Reverse this procedure to install the heat sink.

Component replacement procedures

69

System board
NOTE:

All system board spare part kits include a processor and replacement thermal material.

Table 5-14 System board description and part number
Description

Spare part number

System board for use in models with discrete graphics equipped with the following processors:Intel Core i7-8565U processor and 4 GB of MX 250 discrete video memory

L50260-xx1

Intel Core i7-8565U processor and 2 GB of MX 250 discrete video memory

L50259-xx1

Intel Core i7-8565U processor and 4 GB of GTX 1050 discrete video memory

L34171-xx1Intel Core i7-8565U processor and 4 GB of GeForce MX150 discrete video memory

L34176-xx1

Intel Core i7-8565U processor and 2 GB of GeForce MX150 discrete video memory

L34175-xx1

Intel Core i7-8565U processor with 3 GB of GTX discrete video memory

L46518-xx1

Intel Core i7-8565U processor with 4 GB of GTX 1050Ti discrete video memory

L34172-xx1

Intel Core i7-8550U processor and 4 GB of GeForce MX150 discrete video memory

L22820-xx1

Intel Core i7-8550U processor and 2 GB of GeForce MX150 discrete video memory

L22817-xx1

Intel Core i7-8550U processor and 2 GB GeForce MX130 discrete video memory

L22814-xx1

Intel Core i5-8265U processor and 2 GB of GeForce MX250 discrete video memory

L50258-xx1

Intel Core i5-8265U processor and 2 GB of GTX 1050 discrete video memory

L34170-xx1

Intel Core i5-8265U processor and 2 GB of GeForce MX130 discrete video memory

L34173-xx1

Intel Core i5-8265U processor and 2 GB of GeForce MX150 discrete video memory

L34174-xx1

Intel Core i5-8265U processor with 4 GB of GTX 1050Ti discrete video memory

L44879-xx1

Intel Core i5-8265U processor with GTX and 3 GB of GeForce MX150 discrete video memory

L52957-xx1

Intel Core i5-8250U processor and 4 GB of GeForce MX150 discrete video memory

L22818-xx1

Intel Core i5-8250U processor and 2 GB of GeForce MX150 discrete video memory

L22815-xx1

Intel Core i5-8250U processor and 2 GB of GeForce MX130 discrete video memory

L22813-xx1

Intel Core i7-7500U processor and 4 GB of GeForce MX150 discrete video memory

L22819-xx1

Intel Core i7-7500U processor and 2 GB of GeForce MX150 discrete video memory

L22816-xx1

Intel Core i3-8130U processor and 2 GB of GeForce MX150 discrete video memory

L37245-xx1

System board for use in models with UMA graphics equipped with the following processors:

70

Intel Core i7-8565U processor

L50262-xx1

Intel Core i7-8550U processor

L22822-xx1

Intel Core i5-8250U processor

L22821-xx1Intel Core i3-8145U processor

L50261-xx1Intel Core i3-8130U processor

L22824-xx1

Intel Core i5-8265U processor

L34169-xx1

Intel Pentium 4415U processor

L22823-xx1

Chapter 5 Removal and replacement procedures for authorized service provider partsBefore removing the system board, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:a.

Battery (see Battery on page 37)b.

Solid-state drive (see Solid-state drive on page 54) or Optane memory module (Optane memory
module on page 55)c.

Fan(s) (see Fan(s) on page 65)

When replacing the system board, be sure to remove the following components from the defective systemboard and install them on the replacement system board:●

WLAN module (see WLAN module on page 52)●

Memory modules (see Memory module on page 56)●

Heat sink (see Heat sink on page 67)

Remove the system board:
1.

Disconnect the following cables:(1) USB board cable(2) Power connector cable(3) Memory card reader board cable(4) Hard drive connector cable(5) Backlight cable (select products only)(6) Keyboard cable(7) TouchPad cable(8) Display cable(9) Speaker cable

2.

Remove the four Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer.

Component replacement procedures

71

3.

Remove the four Phillips M2.0 × 4.0 screws (2) that secure the system board to the computer.

4.

Lift the system board out of the computer (3).

Removing the system board on models equipped with GTX graphics:
1.

Disconnect the following cables:(1) Power connector cable(2) Memory card reader board cable(3) Backlight cable(4) Keyboard cable(5) TouchPad cable(6) Speaker cable(7) Display cable

72

Chapter 5 Removal and replacement procedures for authorized service provider parts

2.

Remove the four Phillips M2.0 × 2.0 screws (1) that secure the system board to the computer.

3.

Remove the four Phillips M2.0 × 4.0 screws (2) that secure the system board to the computer.

4.

Lift the system board out of the computer (3).

Reverse this procedure to install the system board.

Component replacement procedures

73

Speakers
Table 5-15 Speaker description and part number
Description

Spare part number

Speakers (includes cable)

L23900-001

Speakers (on models equipped with GTX graphics) (includes cable)

L41588-001

Before removing the speakers, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:a.

Battery (see Battery on page 37)b.

Solid-state drive (see Solid-state drive on page 54)

c.

Fan (see Fan(s) on page 65)d.

System board (see System board on page 70)

Remove the speakers:
1.

Release the cable from the retention clips and routing channel built into the right speaker (1).

2.

Remove the Phillips M2.0 × 4.0 screw (2) that secures the right speaker to the computer.

3.

Lift the speakers up (3).

4.

Release the speaker cable from the retention clips and routing channel built into the computer (4).

On models equipped with GTX graphics, follow these steps:

74

1.

Release the cable from the retention clips and routing channel built into the right speaker (1).

2.

Remove the Phillips M2.0 × 4.0 screw (2) that secures the right speaker to the computer.

Chapter 5 Removal and replacement procedures for authorized service provider parts

3.

Lift the speakers up (3).

4.

Release the speaker cable from the retention clips and routing channel built into the computer (4).

Reverse this procedure to install the speakers.

Component replacement procedures

75

Power connector cable
Table 5-16 Power connector cable description and part number
Description

Spare part number

Power connector cable

810327-006

Power connector cable EMI tape

L28015-001

Before removing the power connector cable, follow these steps:1.

Prepare the computer for disassembly (Preparation for disassembly on page 34).

2.

Remove the bottom cover (see Bottom cover on page 34), and then remove the following components:a.

Battery (see Battery on page 37)b.

Display assembly (see Display assembly on page 39)

Remove the power connector cable:
1.

Make sure the left display hinge is in the open position.

2.

Disconnect the power connector cable from the system board (1).

3.

Release the cable from the retention clips and routing channel built into the computer and speaker (2).

4.

Remove the power connector cable from the computer (3).

Remove the power connector cable on models equipped with GTX graphics:

761.

Make sure the left display hinge is in the open position.

2.

Disconnect the power connector cable from the system board (1).

3.

Release the cable from the retention clips and routing channel built into the computer and speaker (2).

Chapter 5 Removal and replacement procedures for authorized service provider parts

4.

Remove the power connector cable from the computer (3).

Reverse this procedure to install the power connector cable.

Component replacement procedures

77

Top cover with keyboard
The top cover with keyboard remains after removing all other spared parts from the computer.
In this section, the first table provides the main spare part number for the keyboards. The second tableprovides the country codes.
Table 5-17 Top cover with keyboard description and part number
Description

Spare part number

Keyboard, backlit, natural silver

L24752-xx1

Keyboard, no backlight, natural silver

L24753-xx1

Keyboard, backlit, pale gold

L24755-xx1

Keyboard, no backlight, pale gold

L24754-xx1

Keyboard, backlit, natural silver (models with GTX graphics)

L35339-xx1

Keyboard, no backlight, natural silver (models with GTX graphics)

L35340-xx1

Keyboard, backlight, cloud blue

L49391-xx1

Keyboard, no backlight, cloud blue

L49392-xx1

Keyboard, backlight, luminous gold

L49393-xx1

Keyboard, no backlight, luminous gold

L49394-xx1

Table 5-18 Keyboard country codes78

For use in country
or region

Spare partnumberFor use in country
or region

Spare partnumberFor use in country
or region

Spare partnumberBelgium-A41

Israel-BB1

Slovenia-BA1

Bulgaria

-261

Italy

-061

South Korea-AD1

Canada

-DB1

Japan

-291

Spain

-071

Czech Republicand Slovakia-FL1

Latin America-161

Switzerland-BG1

Denmark, Finland, andNorway-DH1

The Netherlands-B31

Taiwan-AB1France-051

Portugal-131

Thailand-281

Germany-041

Romania-271

Turkey-141

Greece-151

Russia-251

United Kingdom-031

Hungary-211

Saudi Arabia-171

United States

-001

India

-002

Chapter 5 Removal and replacement procedures for authorized service provider parts

6

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount ofsystem and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computerfrom operating properly.
▲

Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.
●

●

Select My notebook, and then select Specifications.

Setup Utility (BIOS)
1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 79).

2.

Select Main, and then make note of the BIOS version.

3.

Select Exit, select one of the options, and then follow the on-screen instructions.

In Windows, press CTRL+Alt+S.

Starting Setup Utility (BIOS)79

To check for later BIOS versions, see Downloading a BIOS update on page 80.

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

Select Updates, and then select Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on yourcomputer. If the update is more recent than your BIOS version, make a note of the date, name, orother identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download iscomplete. If no instructions appear, follow these steps:
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

Complete the installation by following the on-screen instructions.

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.

80

Chapter 6 Using Setup Utility (BIOS)

7

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system in order to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 81.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help andSupport or HP Support Assistant.
1.

To access HP PC Hardware Diagnostics Windows from HP Help and Support:a.

Select the Start button, and then select HP Help and Support.

b.

Right-click HP PC Hardware Diagnostics Windows, select More, and then select Run asadministrator.

– or –To access HP PC Hardware Diagnostics Windows from HP Support Assistant:a.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

b.

Select Troubleshooting and fixes.

c.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

When the tool opens, select the type of diagnostic test you want to run, and then follow the on-screen
instructions.
NOTE: If you need to stop a diagnostic test at any time, select Cancel.

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:●

A Failure ID link is displayed. Select the link and follow the on-screen instructions.

●

A Quick Response (QR) code is displayed. With a mobile device, scan the code and then follow the onscreen instructions.

●

Instructions for calling support are displayed. Follow those instructions.

Downloading HP PC Hardware Diagnostics Windows●

The HP PC Hardware Diagnostics Windows download instructions are provided in English only.

●

You must use a Windows computer to download this tool because only .exe files are provided.

Using HP PC Hardware Diagnostics Windows (select products only)81Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.

The tool is downloaded to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, and then enter the product name ornumber in the search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool is downloaded to the selected location.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps:▲

Navigate to the folder on your computer or the USB flash drive where the .exe file was downloaded,double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFINOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 83.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or othersoftware components.
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:▲

Select Get Support, and then use a mobile device to scan the QR code that displays on the next screen.
The HP Customer Support - Service Center page displays, with your Failure ID and product number
automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.

82

Chapter 7 Using HP PC Hardware Diagnostics

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE:

If you need to stop a diagnostic test, press esc.

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow these steps:
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 83.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:●

HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
NOTE: For some products, it may be necessary to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:

Using HP PC Hardware Diagnostics UEFI

83

1.

Go to http://www.hp.com/support.

2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (selectproducts only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFINOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to aserver.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, it may be necessary to download the software by using the product name ornumber.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
1.

Go to http://www.hp.com/support.

2.

Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform thefollowing customizations:84●

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately ininteractive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require thetraditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics.

Chapter 7 Using HP PC Hardware Diagnostics

●

Set a location for storing the test results. You can also set the user name and password settings used for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)85

8

Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for mostproducts:●

Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 86).

●

Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 86).

●

Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool tocreate recovery media (select products only) on page 86).

●

Restoring and recovery—Windows offers several options for restoring from backup, refreshing thecomputer, and resetting the computer to its original state (see Using Windows tools on page 86).

IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE:

If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.

For more information and steps, see the Get Help app.
1.

Select the Start button, and then select the Get Help app.

2.

Enter the task you want to perform.

NOTE:

You must be connected to the Internet to access the Get Help app.

Using the HP Cloud Recovery Download Tool to create recovery media (selectproducts only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
To download the tool:▲

Go to the Microsoft Store and search for HP Cloud Recovery.

For details, go to http://www.hp.com/support, search for HP Cloud Recovery, and then select "HP PCs – Using
the Cloud Recovery Tool (Windows 10, 7)."86

Chapter 8 Backing up, restoring, and recovering

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.

Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 86.

Recovering using HP Recovery media
HP Recovery media is used to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 86.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:▲

Insert the HP Recovery media, and then restart the computer.

Changing the computer boot orderIf your computer does not restart using the HP Recovery media, you can change the computer boot order. Thisis the order of devices listed in BIOS where the computer looks for startup information. You can change theselection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
For computers or tablets with keyboards attached:▲

Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.

For tablets without keyboards:▲

Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.

3.

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Restoring and recovery

879Specifications
Table 9-1 Computer specifications
Metric

U.S.

Width

361.6 mm

14.24 in

Depth

245.6 mm

9.67 in

Height17.9 mm0.71 in

Solid-state drive models

1852 g4.08 lbs

Hard drive models

1927 g4.25 lbs

Solid-state drive + hard drive models

1938 g4.27 lbs

Operating

5°C to 35°C

41°F to 95°F

Nonoperating‑20°C to 60°C

‑4°F to 140°F

Computer dimensions

WeightTemperature

Relative humidity (noncondensing)Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating‑15 m to 3,048 m‑50 ft to 10,000 ft

Nonoperating‑15 m to 12,192 m‑50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range oftemperatures.

88

Chapter 9 Specifications

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts AC, or from 220 to 240 volts AC.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.

Requirements for all countries
The following requirements are applicable to all countries and regions:●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of
125 or 250 V AC, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer. Requirements for all
countries 113

Requirements for specific countries and regions
Table 10-1 Power cord requirements for specific countries and regions
Country/region

Accredited agency

Applicable note number

Australia

EANSW

1

Austria

OVE

1

Belgium

CEBC

1

CanadaCSA

2Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

Italy

IMQ

1

Japan

METI

3

The Netherlands

KEMA

1

NorwayNEMKO

1

The People's Republic of China

COC

5

Requirements for all countries

89

Table 10-1 Power cord requirements for specific countries and regions (continued)

90

Country/region

Accredited agency

Applicable note number

South Korea

EK

4

Sweden

CEMKO

1

Switzerland

SEV

1

Taiwan

BSMI

4The United Kingdom

BSI

1

The United States

UL

2

1.

The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler andwall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2.

The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding typewith a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3.

The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a twopole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4.

The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5.

The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wallplug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Chapter 10 Power cord set requirements

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of
the battery in general household waste. Follow the local laws and regulations in your area for battery
disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

91IndexA
AC adapter and battery light,
identifying 7
AC adapter, spare part numbers 28
action keys
airplane mode 16
help 15
identifying 14, 15
keyboard backlight 15
mute 16
next track 15
pause 15
play 15
privacy screen 15
screen brightness 15
speaker volume 15
stop 15switch screen image 15
using 15
airplane mode key 16
antennaremoval 47
spare part number 24, 48
audio
adjusting volume 15
audio, product description 3
audio-out (headphone)/audio-in(microphone) combo jack,identifying 8
Bbackup, creating 86
backups 86
battery
removal 37
spare part number 21, 37
bezel
removal 40
spare part numbers 23, 40
BIOSdetermining version 79
downloading an update 80
starting the Setup Utility 79
updating 79
Bluetooth label 17

92

Index

boot order, changing 87
bottom components 16
bottom cover
removal 34
spare part number 22, 34
buttons
left TouchPad 11
power 13right TouchPad 11
Ccameraidentifying 9, 10
camera light, identifying 9, 10
camera, product description 3
camera/microphone module
removal 41
spare part numbers 23, 41, 42
caps lock light, identifying 12
card reader board
spare part number 57
cautions
electrostatic discharge 30
componentsbottom 16
display 9
keyboard area 11
left side 8
right side 7
computer components 18
connectors
power 7D
display assemblycomponents 23
removal 39
spare part numbers 39
display back cover, spare partnumbers 24
display components 9
display panel
removal 42
spare part numbers 24, 44

display panel cableremoval 46
spare part numbers 24, 47
display panel, product description
drive light, identifying 8
drives 26
Eelectrostatic discharge (ESD)
preventing damage 31
esc key, identifying 14

30

F
fan
removal 65
spare part number 20, 65
fn key, identifying 14
G
Get Help in Windows 10 action key
15graphics, product description 1
grounding methods 32
guidelines
packaging 33
transporting 33
workstation 30
H
hard drive
product description 2
removal 50
spare part numbers 21, 50
hard drive bracket
removal 51
spare part number 21, 50
hard drive cableremoval 51
spare part number 21, 50
HDMI port
identifying 8heat sink
removal 67
spare part numbers 20, 67

2hingeremoval 45
spare part number 24, 45
hinge covers
spare part number 24
HP PC Hardware Diagnostics UEFI
downloading 83
starting 83
using 82
HP PC Hardware Diagnostics Windows
downloading 81
installing 82
using 81
HP Recovery Manager
correcting boot problems 87
HP Recovery media
recovery 87

regulatory 17
serial number 16
service 16
wireless certification 17
WLAN 17
left side components 8lightsAC adapter and battery 7
camera 9, 10
caps lock 12
drive 8mute 12
power 12
RJ-45 (network) status 8
lock bracket
removal 63
spare part number 21, 63

Iintegrated numeric keypad,
identifying 14
internal microphones, identifying
10

M
mass storage devices 26
memory card reader board
removal 57
spare part number 21
memory card reader board cablespare part number 57
memory module
product description 2
removal 56
spare part numbers 21, 56
microphone
product description 3
model name 1
mute light, identifying 12
mute volume action key 16

9,

J
jacks
audio-out (headphone)/audio-in(microphone) 8
network 8
RJ-45 (network) 8
K
keyboard
removal 78
spare part number 78
keyboard backlight action key 15
keyboard, product description 4
keyboard/top coverspare part numbers 19
keypad, integrated numeric 14
keys
action 14
airplane mode 16
esc 14fn 14
num lock 14
Windows 14
LlabelsBluetooth17

N
network jack, identifying 8
next track action key 15
Ooperating system, productdescription 5
Optane memory module
removal 55
spare part number 55
spare part numbers 55
optical drive
spare part number 28
Ppackaging guidelines

33

pause action key 15
play action key 15
ports
HDMI 8product description 4
USB SuperSpeed 7
USB Type-C 8
power button, identifying 13
power connector
identifying 7
power connector cableremoval 76
spare part number 19, 76
power cord
set requirements 89
spare part numbers 28
power lights, identifying 12
power requirements, productdescription 4
privacy screen action key 15
privacy screen action key,identifying 15
processor, product description 1
product description
audio 3
camera 3
display panel 2graphics 1
hard drive 2internal card expansion 4
keyboard 4
Media card reader 4memory module 2
microphone 3
operating system 5
ports 4power requirements 4processors 1
product name 1
RJ-45 (network) jack 3
security 5
sensors 3
serviceability 6
solid-state drive 2
storage 2
TouchPad 4
wireless 3
product name 1
product name and number,computer 16

Index

93

R
recovery 86
discs 87
HP Recovery partition 87
media 87
USB flash drive 87
recovery media
creating using HP Cloud Recovery
Download Tool 86
creating using Windows tools 86
regulatory information
regulatory label 17
wireless certification labels 17
Remote HP PC Hardware Diagnostics
UEFI settingscustomizing 84
using 84
removal/replacement
procedures 34
restoring 86
right side components 7
RJ-45 (network) jack, identifying 8
RJ-45 (network) jack, productdescription 3
RJ-45 (network) status lights,
identifying 8
rubber feetremoval 35
spare part number 35
Rubber Foot Kit, spare part number
22
S
screen brightness action keys 15
Screw Kit, spare part number 28
security cable slot, identifying 7
security, product description 5
sensors, product description 3
serial number, computer 16
service labels, locating 16
serviceability, product description 6
slots
memory card reader 7
security cable 7
solid-state drive
product description 2
removal 54
spare part numbers 21, 54
speaker volume action keys 15

94

Index

speakers
identifying 13
removal 74
spare part number 19, 74
special keys, using 14
static electricity 31
stop action key 15
storage, product description 2
switch screen image action key 15
system board
removal 70
spare part numbers 19, 70
system restore point, creating 86
Ttools required 29
top coverremoval 78
spare part number 78
TouchPad
removal 60
spare part number 19, 60
TouchPad bracket
removal 60
spare part number 19, 60
TouchPad buttons
identifying 11
TouchPad cablespare part number 19, 21, 60
TouchPad zone, identifying 11
TouchPad, product description 4transporting guidelines 33
traveling with the computer 17
UUSB board
removal 59
spare part number 59
USB board cablespare part number 59
USB SuperSpeed ports, identifying
7
USB Type-C port, identifying 8Vvent, identifying 16
vents
identifying 13
volumeadjusting 15
mute 16W
webcam/microphone module cablespare part numbers 24
Windows
backup 86
recovery media 86
system restore point 86
Windows key, identifying 14
Windows tools, using 86
wireless antennaremoval 47
spare part number 24, 48
wireless certification label 17
wireless, product description 3
WLAN antennaremoval 47
spare part number 24, 48
WLAN antennas, identifying 9, 10
WLAN device 17
WLAN label 17
WLAN module
removal 52
spare part numbers 21, 52
workstation guidelines 30