Multiple Boss Admin Using AudioCodes 400HD IP Phones
In today’s reality, customers are moving from legacy PBXs to unified communications. Admin staff and personal
assistants, who need to answer, monitor and organize calls and meetings for their bosses, have found thatSkype for Business can make this difficult. Actions that were very easy and intuitive in their legacy PBXs are now
much more complex. Overnight, admin assistants have had to adapt to new methodologies, new scenariosand new designs that can negatively impact their work and productivity.
AudioCodes’ Boss Admin functionality takes advantage of the integrated
sidecar on the 445HD and 440HD, and the large touch screen on the450HD, to replicate the simplicity of the legacy workflow. This eliminates
the long and complicated process of managing and answering calls using
only a main screen, where there isn’t usually enough room to see all thenecessary information in one place.
AudioCodes designed andbuilt the 450HD executive
phone with a large touch
screen displaying all theinformation a manager is everlikely to need. The 445HD
and 440HD admin phones
have an integrated sidecar
for managing every aspectof each bosses’ call queue,
allowing admin assistants toeasily switch between each bosses’ line and their own speed dials. This
makes it very straightforward to manage workflows.
The Boss Admin functionality is available using any combination of the450HD and 445HD or 440HD IP phones.

Benefits for Bosses•
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Use a familiar legacy-like workflow that requires less time spent on training.
See at a glance the status of each of their admin assistants.
See the number of calls that each admin assistant is managing.
View the list of calls clearly and easily.
Activate an intercom and speak to admin assistants with a single click.
Pick up a relevant call with a single click (based on the line number).
Make completely private calls at any time without the admin assistants’ knowledge.

Benefits for Admin Assistants
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Use a familiar legacy-like workflow that requires less time spent on training.
See the status of each of their bosses at a glance.
Switch between the speed dial and each boss’s call list with one click.
Monitor each boss’s calls in the integrated sidecar with a designated line number next to the caller.
Activate an intercom and speak to a boss with a single click.
Easily see according to different colored lights on the sidecar which calls are being handled other admin
assistants.
Distinguish between active calls and on-hold calls.
Pick up a relevant call with a single click (based on the line number).
Transfer a call with two quick clicks.

Moving to unified communications can be challenging and often requires a steep learning curve. TheAudioCodes IP phone solution’s Boss Admin functionality is very simple and intuitive, simulating a legacylike workflow to reduce training and increase user adoption.
It is easy to understand the “line” 1 and “line” 2 designations, and one click on the desired line is all thatis needed to answer the call.
AudioCodes IP phones are really very simple, And, as we’ve said, simplicity drives user satisfaction.

International Headquarters

AudioCodes Inc.

1 Hayarden Street, Airport City
Lod 7019900, Israel
Tel: +972-3-976-4000
Fax: +972-3-976-4040

27 World’s Fair Drive,Somerset, NJ 08873
Tel:+1-732-469-0880Fax:+1-732-469-2298

Contact us: www.audiocodes.com/contact
Website: www.audiocodes.com©2018 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIPSounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP,User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP,3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registeredtrademarks of AudioCodes Limited. All other products or trademarks are property oftheir respective owners. Product specifications are subject to change without notice.