SmartTAP 360⁰ Live Enterprise Interactions Recording & Capturing Solution
Compliance, Quality Monitoring and Malicious Call Recording For Microsoft Teams
AudioCodes SmartTAP 360⁰ Live for Microsoft Teams is an intelligent, cloud-based,
Microsoft-certified enterprise recording solution for all voice, video, desktop sharing
and instant messaging (IM) interactions. Designed for maximum deployment flexibility
and scalability, SmartTAP 360⁰ Live makes it easy for companies to capture and index
all types of internal and customer communications automatically and effortlessly.

CAPTUREANYWHERE

Supports internal, external and mobileinteractions from both remote andfederated users

RECORDEVERYTHING

POWERFULANALYTICS

Full 360o capturing ofenterprise voice, video and IMinteractions

Harness interactions
recording data for valuablebusiness insights

SIMPLIFIEDMANAGEMENT

Offers cloud, hybrid andon-premise deployments withflexible management options

Advanced Key Compliance Feature Highlights

Automatic recording
notifications for compliancewith regulations

Roles andpermissions-based
access controls

Dedicated deletion and retention
policies with local (national) storage
capabilities for GDPR Compliance

Audit trail of user activities,
digital signatures andencrypted media

SmartTAP 360⁰ Live provides customers with features assisting them to achieve compliance withregulations such as MiFID II, GDPR, PCI DSS, HIPAA and E-Discovery.

SmartTAP 360° Live Features at a Glance• Simple and intuitive web-based user interface• Digitally signed recording downloads• Role and permission-based access control• LDAP/AAD user mapping and auto targeting• Full time, record or save on-demand• Any deployment model via Azure or on-premises• Flexible media and multi-country storage locations either on-• Pause and resume of recordings

prem or in the cloud• Audio, video, IM and desktop sharing recording• Audit trail with logging of all user activities• Flexible retention policies (recording live-time)• Export of call records and audit trail reports• Media encryption and compression• Call media exporter• Quality management with agent scoring and customizable• Live monitoring of agents’ calls

evaluation forms• Call tagging – add user definable tags to call metadata• RESTful web services API for CRM or other third-party integration• Legal hold of agent recordings• Scalability and redundancy• Recording health monitoring• Media status flagging• Security encryption via HTTPS/TLS/RTP• 24/7 proactive monitoring and software support

AudioCodes Ltd. (NASDAQ, TASE: AUDC) is a leading vendor of advanced communications software, products and productivity solutions for the digital
workplace. AudioCodes enables enterprises and service providers to build and operate all-IP voice networks for unified communications, contact
centers, and hosted business services. AudioCodes offers a broad range of innovative products, solutions and services that are used by large multinational enterprises and leading tier-1 operators around the world.​

1 Hayarden Street, Airport City, Lod, 7019900, Israel
Tel: +972-3-976-4000
80 Kingsbridge Rd - Piscataway, NJ 08854
Tel: +1-732-469-0880
www.audiocodes.com©2023 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia,Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect,VoIPerfectHD, Your Gateway To VoIP, 3GX, VocaNom and AudioCodes One Voice are trademarks orregistered trademarks of AudioCodes Limited. All other products or trademarks are property of theirrespective owners. Product specifications are subject to change without notice.
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