AudioCodes Live for Microsoft Teams

Complete calling and contact center experience for Teams

AudioCodes Live for Microsoft Teams is a unique offering that combines certified solutions for MicrosoftTeams Phone and contact centers, leveraging AI and Azure to enhance user, agent and customer
experience. Complemented by advanced user automation and management tools, this innovative, cloudbased solution delivers a range of services including Direct Routing PSTN connectivity, contact center forTeams and additional voice services.

AudioCodes’ close cooperation with Microsoft drives innovation and enhances the quality of the solutions
that we provide, ensuring that we remain a top voice services provider.

AudioCodes Live for Microsoft Teams

Complete calling and contact center experience for Microsoft Teams
Teams Calling

Seamless, reliable Direct
Routing & Operator Connect
PSTN connectivity

RecordingEnterprise interaction recordingof voice, video and IMs

Contact Center

One-screen, AI-first contact
center for Microsoft Teams
built in Azure

Device as a Service

Native Phones and Meeting
Room solutions

Conversational AI

Extract critical insights fromevery meeting

Service, User and UC Device Lifecycle Management
Powerful, automated tools for operational excellence and efficiency

The Ultimate Productivity-Enhancing Solution forMicrosoft Teams
Fast Microsoft Teams Tenant and PSTN Connectivity:
Accelerate deployments and operations with centralized multi-tier lifecycle automation tools
Boost Customer Experience with Award-Winning CCaaS Solution:
A lightweight, Teams-certified contact center that perfectly complements our broad UC voice solutions
Smooth and Fast Integration:
Integrate and customize your third-party applications with flexible APIs, including
IT service management, HR systems and analytics tools
Secure, Scalable and Reliable:
Built in Microsoft Azure cloud infrastructure
Optimize Costs:
Reduce operational and training costs with fewer systems to deploy and manage
Transactable in Azure Marketplace:
Purchase services using your existing Microsoft subscription

Teams Certified Contact Center
One-screen, AI-first, omnichannel contact center built in Azure
Deliver top-notch CX for callers over existing Teams voice infrastructure
Conversational IVA to automate customer and employee experiences
Built-in conversational AI capabilities (Natural Language Understanding, Speech-to-Text and Text-to-Speech)

Comprehensive Teams Calling Experience
PSTN Connectivity
Seamlessly connect UC solutions with the PSTN and legacy voice platforms
Scalable, reliable and certified voice connectivity solutions
Keep customers’ employees connected wherever they are

Enhanced User Experience
Interaction Recording

Conversational AI

An intelligent, secure enterprise compliancerecording solution

Review meetings you couldn’t attend in as little
as 5 minutes

Capture and index any customer ororganizational interaction

Base decisions on real insights from meetings,
not hunches

Voice analytics for quality monitoring andstaff training

Focus on the conversation while AI records
and shares the notes

Productivity-Boosting Microsoft-Certified Devices as aService Center
Enhance the hybrid meeting experience
Certified MTR devices and IP phones
Flexible device bundles to suit any room size and setup

Simplify Everyday Operations with Intuitive
Management Portal
Seamlessly deploy, manage and monitor devices and users
Manage your user calling policies
Simplify day-to-day user and device management tasks

Berry Global"As a contact center engineer with over 15 years of experience with several platforms, I canconfidently say that I’ve never encountered a company quite like AudioCodes. They actively
listen to their customers and swiftly adapt to meet their requirements. If you’re utilizing Microsoft
Direct Routing today and have the need for an omnichannel CX solution, do yourself a favorand consider AudioCodes Live and Voca CIC.”
Robert Kuper,
Telecommunications Engineer at Berry Global

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Why AudioCodes?
Trusted Microsoft partner

A one-stop shop

More than three decades of field-proventelecoms experience and over 15 years ofexperience developing voice solutions forMicrosoft UC

Unique end-to-end offering of voice services
and devices

Simplify your journey

Global support and services

Service automation streamlines deployment,
onboarding and management

Unrivalled in-house blend of Teams Phoneand contact center expertise

CONTACT USInternational Headquarters
6 Ofra Haza Street, Naimi Park,
Or Yehuda, 6032303, Israel
Tel: +972-3-976-4000
Fax: +972-3-976-4040

Explore More

AudioCodes Inc.
80 Kingsbridge Road
Piscataway, NJ 08854
Tel: +1-732-469-0880
Fax: +1-732-469-2298

www.audiocodes.com/contact
www.audiocodes.com©2024 AudioCodes Ltd. All rights reserved.
AudioCodes, AC, HD VoIP, HD VoIP Sounds Better,
IPmedia, Mediant, MediaPack, What’s Inside
Matters, OSN, SmartTAP, User Management Pack,VMAS, VoIPerfect, VoIPerfectHD, Your Gateway
To VoIP, 3GX, VocaNom and AudioCodes One
Voice are trademarks or registered trademarksof AudioCodes Limited. All other products ortrademarks are property of their respective
owners. Product specifications are subject tochange without notice.
07/24 V.1