AudioCodes WebRTC Solution for Contact Centers

DATASHEETWebRTCThe AudioCodes WebRTC solution is a highly secure, comprehensive, and easy
to deploy web calling solution that delivers improved customer experience, costsavings and enhanced customer service operations.
AudioCodes’ WebRTC solution comprises:• a feature-rich, highly secure WebRTC gateway fully integrated with AudioCodes
market-leading session border controller (SBC)• a WebRTC client SDK, enabling quick and easy integration of WebRTC intoclient websites and smartphones.
The AudioCodes WebRTC solution provides enterprise IT administrators and contact center operators with a highly
secure, comprehensive, easy to deploy, web-based voice communications solution that results in improved customer
experience, cost savings and enhanced customer service operations.

Enhanced IT productivity and smoothercustomer service operations

Savings in communications andinfrastructure costs

Simple and secure integration of WebRTC into
enterprise and contact center operations

Simple integration of WebRTC functionality
into websites without prior coding knowledge

Features
Fully integrated with AudioCodes SBCs for robust security and interoperability
Seamless connectivity between WebRTC clients and VoIP deployments
Click-to-call widget for simple addition of click-to-call buttons on websites
High quality voice with built-in Opus support
Support for real-time voice quality monitoringAudioCodes WebRTC Solution for Contact Centers

DATASHEETWebRTCWebRTC Gateway
Platform

VMwareKVM

AWS

Number of WebRTC sessions

2,700

3,500

3,000

Number of WebRTC Opus to325

G.711 transcoding sessions

3,500

3,000

Mediant
500/800
10054(Mediant 800C)

Mediant 4000

Mediant 9030

Mediant 9080

1,000

5,000

8,000

1,050 integrated

1,050 integrated

or 5,000 withor 8,000 withtranscoding

transcoding

clusters

clusters

1,000

Fully featured, single instance WebRTC gateway. The WebRTC gateway is integrated with the SBC and includes both signaling and media capabilities.
• ICE Lite support• DTLS and SRTP support• Audio codec transcoding• RTP <-> SRTP transrating• SIP over WebSocket• Signaling transport – WebSocket/UDP/TCP/TLS, IPv4/IPv6• OAuth, SIP digest user authentication• WebRTC recording (using standard• SIP interoperability• SIP registrar• Call detailed records and performance monitoring• Voice quality monitoring

SIPREC protocol)• High availability

Client WebRTC SDK for Web, iOS and Android
Supported mobile platforms

Web (HTML5), iOS and Android

Supported features

Voice and video calls, outgoing and incoming calls, chat

Client authentication

SIP Digest and OAuth

Web SDK
Supported browsers

Chrome, Firefox, Safari, Edge

Session rehydration

Hitting refresh page (F5) on browser causes only a short pause in a call, after which the call is resumed.

Logging

Callback API for detailed SDK logs

Geo-redundancy

SDK hops between SBCs if one is not available
SIP over WebSocket/SIP Register
DTMF/Hold/Retrieve/Transfer/Call waiting/Delayed-offer/3Pcc

Web click-to-call widget. SDK wrapper allows click-to-call button integration into a website with just a few lines of code.

iOS and Android SDK
Native SDK (not a ‘Web View’ implementation) for optimal user experience
Push notification for incoming calls

International Headquarters

AudioCodes Inc.

1 Hayarden Street, Airport City
Lod 7019900, Israel
Tel: +972-3-976-4000
Fax: +972-3-976-4040

200 Cottontail Lane, Suite A101E,
Somerset, NJ 08873
Tel:+1-732-469-0880
Fax:+1-732-469-2298

Contact us: www.audiocodes.com/contact
Website: www.audiocodes.com©2019 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIPSounds Better, IPmedia, Mediant, MediaPack, What’s Inside Matters, OSN, SmartTAP,User Management Pack, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To VoIP,
3GX, VocaNom, AudioCodes One Voice and CloudBond are trademarks or registeredtrademarks of AudioCodes Limited. All other products or trademarks are property oftheir respective owners. Product specifications are subject to change without notice.