A self-service portal for connecting and orchestrating
multiple enterprise voice communications services
AudioCodes Live Hub is an intuitive, self-service portal for orchestrating multiple enterprise voicecommunications services. Live Hub lets you connect voice engagement channels (for example,SIP trunks), conversational AI platforms and business voice applications (including unified
communications platforms like Microsoft Teams and contact centers) while enriching them withcognitive voice services (such as speech-to-text, text-to-speech and voice analytics). Live Hubalso offers an open API to generate additional integrations and build customized voice services.

Live Hub Services
Contact Centers
Enables organizations to keep
existing carrier contracts andimprove customer experience
with instant click-to-call:Supports Genesys,
Microsoft Dynamics 365
and more
Connects any SIP trunk injust a few clicks
Adds WebRTC Click-toCall to cloud and legacy
contact centers
Integrates voicebots withyour contact center

Voicebot
Connectivity
Enhances customer
engagement with voicebots
using your conversational AI
platforms of choice:

Microsoft Teams
Direct Routing connectivity
with full Teams Phone lifecycle
management:

Support voicebots andconversational IVR use cases

Connect Teams to any SIP trunk(Bring Your Own Carrier)Choose your speechservice provider

DID and Teams user
management, call routing
plans and policies

Connect your bots to any
telephony engagement
channelFlexible call control flow
including human agent
escalation

Option to use phone
numbers supplied by
AudioCodes

Powerful monitoring and reporting

Connect Teams to any
contact center

Connect and Enrich Enterprise Voice Services
the Easy Way
Customers

Voice Application

Phone Numbers

Unified Communications(Supplied by AudioCodes)

Microsoft Teams
Direct Routing

Public Telephony Providers

BYOC forContact CenterVoice Bot
Connectivity

Connectivity Schemes and flows

Contact Center+ More+ More

Cognitive Speech Services

Click-to-call

Other ServicesWeb
Click-to-Call

MobileClick-to-Call

Text-to-Speech

Speech-to-Text• Recording• Voice biometrics

Conversational AI Platform

Copilot Studio+ MoreLive Hub At-a-Glance
Benefits

Features

Intuitive, self-service operation, no coding or VoIP
experience required

Predefined voice integrations that enable you toconnect with just a few clicks

Rapid service setup and launch with no upfront costs

Define complex call flows in an intuitive way

Seamlessly transition from a proof of concept toproduction

Call recording and transcription

Flexible pricing options including pay-as-you-go andvolume discounts
Pre-defined integration with Microsoft Teams for fast
deployment
Try it out with free credit

Naimi Park, 6 Ofra Haza Street, Or Yehuda, 6032303, Israel
Tel: +972-3-976-4000
80 Kingsbridge Rd - Piscataway, NJ 08854
Tel: +1-732-469-0880
www.audiocodes.com

Call recording and transcription
Open API for customized integrations
Billing and payments
Also available on Azure Marketplace©2024 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better, IPmedia, Mediant,MediaPack, What’s Inside Matters, OSN, SmartTAP, User Management Pack, VMAS, VoIPerfect, VoIPerfectHD,Your Gateway To VoIP, 3GX, VocaNom and AudioCodes One Voice are trademarks or registered trademarksof AudioCodes Limited. All other products or trademarks are property of their respective owners. Productspecifications are subject to change without notice.
06/24 V.2