Maintenance and Service Guide

SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

© Copyright 2021 HP Development Company,
L.P.
Bluetooth is a trademark owned by its
proprietor and used by HP Inc. under license.
Intel, Core, Iris, Optane, and vPro aretrademarks of Intel Corporation or its
subsidiaries in the U.S. and/or other countries.
Microsoft and Windows are either registeredtrademarks or trademarks of Microsoft
Corporation in the United States and/or othercountries. NVIDIA and GeForce are trademarks
and/or registered trademarks of NVIDIA
Corporation in the U.S. and other countries.
SDHC, SDXC, and microSD are trademarks orregistered trademarks of SD-3C LLC. USB TypeC and USB-C are registered trademarks of USB
Implementers Forum. DisplayPort™ and the
DisplayPort™ logo are trademarks owned by
the Video Electronics Standards Association(VESA®) in the United States and othercountries. Miracast and Wi-Fi are registeredtrademarks
The information contained herein is subject tochange without notice. The only warranties for
HP products and services are set forth in theexpress warranty statements accompanying
such products and services. Nothing hereinshould be construed as constituting an
additional warranty. HP shall not be liable fortechnical or editorial errors or omissions
contained herein.
First Edition: April 2021
Document Part Number: M42031-001

Product notice

Software terms

This guide describes features that are common
to most models. Some features may not be
available on your computer.

By installing, copying, downloading, orotherwise using any software productpreinstalled on this computer, you agree to bebound by the terms of the HP End User License
Agreement (EULA). If you do not accept theselicense terms, your sole remedy is to return theentire unused product (hardware and software)within 14 days for a full refund subject to therefund policy of your seller.

Not all features are available in all editions orversions of Windows. Systems may require
upgraded and/or separately purchased
hardware, drivers, software or BIOS update totake full advantage of Windows functionality.
Windows 10 is automatically updated, which isalways enabled. ISP fees may apply andadditional requirements may apply over time
for updates. Go to http://www.microsoft.com
for details.
To access the latest user guides, go to
http://www.hp.com/support, and follow the
instructions to find your product. Then selectManuals.

For any further information or to request a fullrefund of the price of the computer, pleasecontact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with theskin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by applicable safety standards.

iii

iv

Safety warning noticeTable of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5
Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings and components ................................................................................................... 8
Touchpad settings ............................................................................................................. 8
Adjusting touchpad settings .......................................................................... 8
Turning on the touchpad ................................................................................ 8
Touchpad components ...................................................................................................... 9
Lights ................................................................................................................................................... 9
Button, speakers, and fingerprint reader ......................................................................................... 10
Special keys ....................................................................................................................................... 12
Bottom ................................................................................................................................................................. 13
Labels ................................................................................................................................................................... 14
3 Illustrated parts catalog .............................................................................................................................. 16
Computer major components .............................................................................................................................. 16
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 20
4 Removal and replacement procedures preliminary requirements .................................................................... 21
Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 22
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 23
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24v

Cleaning your computer ...................................................................................................................................... 25
Enabling HP Easy Clean (select products only) ................................................................................. 25
Removing dirt and debris from your computer ................................................................................ 25
Cleaning your computer with a disinfectant ..................................................................................... 26
Caring for wood veneer (select products only) ................................................................................. 27
Packaging and transporting guidelines .............................................................................................................. 27
Accessing support information ........................................................................................................................... 27
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover and rubber feet ........................................................................................................... 29
Battery ............................................................................................................................................... 31
Memory modules ............................................................................................................................... 32
Solid-state drive ................................................................................................................................ 33
WLAN module .................................................................................................................................... 34
Hard drive .......................................................................................................................................... 36
Fingerprint reader ............................................................................................................................. 37
USB board .......................................................................................................................................... 38
Touchpad ........................................................................................................................................... 39
Fan ..................................................................................................................................................... 40
Heat sink ............................................................................................................................................ 42
System board .................................................................................................................................... 44
Speakers ............................................................................................................................................ 46
Display assembly ............................................................................................................................... 47
Power connector cable ...................................................................................................................... 52
Keyboard with top cover ................................................................................................................... 53
6 Using Setup Utility (BIOS) ............................................................................................................................. 55
Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating Setup Utility (BIOS) .............................................................................................................................. 55
Determining the BIOS version ........................................................................................................... 55
Preparing for a BIOS update .............................................................................................................. 56
Downloading a BIOS update ........................................................................................... 56
Installing a BIOS update .................................................................................................. 56
7 Backing up, restoring, and recovering ........................................................................................................... 58
Backing up information and creating recovery media ........................................................................................ 58
Using Windows tools for backing up ................................................................................................. 58
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 58

vi

Restoring and recovering your system ............................................................................................................... 58
Creating a system restore ................................................................................................................. 59
Restoring and recovery methods ...................................................................................................... 59
Recovering using HP Recovery media ............................................................................................... 59
Changing the computer boot order ................................................................................................... 59
Using HP Sure Recover (select products only) .................................................................................. 60
8 Using HP PC Hardware Diagnostics ................................................................................................................ 61
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 61
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 61
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 61
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support(select products only) ..................................................................................................... 61
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 62
Accessing HP PC Hardware Diagnostics Windows from the Start menu (selectproducts only) ................................................................................................................. 62
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 62
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 62
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 62
Downloading HP Hardware Diagnostics Windows by product name or number(select products only) ..................................................................................................... 63
Installing HP PC Hardware Diagnostics Windows ............................................................................. 63
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 63
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 63
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 64
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 64
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 64
Downloading HP PC Hardware Diagnostics UEFI by product name or number(select products only) ..................................................................................................... 64
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 65
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 65
Downloading Remote HP PC Hardware Diagnostics UEFI by product name ornumber ............................................................................................................................ 65
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 65
9 Specifications .............................................................................................................................................. 67
Computer specifications ...................................................................................................................................... 67
Display specifications .......................................................................................................................................... 67
Solid-state drive specifications ........................................................................................................................... 68vii

10 Statement of memory volatility .................................................................................................................. 70
Current BIOS steps ............................................................................................................................................... 70
Nonvolatile memory usage ................................................................................................................................. 72
Questions and answers ....................................................................................................................................... 74
Using HP Sure Start (select products only) ......................................................................................................... 75
11 Power cord set requirements ...................................................................................................................... 76
Requirements for all countries ............................................................................................................................ 76
Requirements for specific countries and regions ................................................................................................ 76
12 Recycling .................................................................................................................................................. 78
Index ............................................................................................................................................................. 79

viii

1

Product description
This table provides detailed product information.
Table 1-1 Product components and their descriptions
Category

Description

Product Name

HP 470 G8 Notebook PC

Processors

Intel® processors
Intel Core™ i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB
cache, 4 cores)Intel Core i7-1065G7 (1.30 GHz base frequency, up to 3.90 GHz with Intel Turbo Boost Technology, 8 MB
cache, 4 cores)Intel Core i5-1135G7 (2.40 GHz base frequency, up to 4.20 GHz with Intel Turbo Boost Technology, 8 MB
cache, 4 cores)Intel Core i5-1035G1 (1.00 GHz base frequency, up to 3.60 GHz with Intel Turbo Boost Technology, 6 MB
cache, 4 cores)Intel Core i3-1125G4 (2.00 GHz base frequency, up to 3.70 GHz with Intel Turbo Boost Technology, 8 MB
cache, 4 cores)Intel Core i3-1115G4 (3.00 GHz base frequency, up to 4.10 GHz with Intel Turbo Boost Technology, 6 MB
cache, 2 cores)Intel Core i3-1005G1 (1.20 GHz base frequency, up to 3.40 GHz with Intel Turbo Boost Technology, 4 MB
cache, 2 cores)

Graphics

Internal graphics
Intel Iris® Xe Plus Integrated
Intel UHD Graphics
Supports HD Decode, DX12, and HDMI
Discrete graphics
NVIDIA® GeForce® MX450 with 2048 MB of dedicated graphics memory
NVIDIA GeForce MX330 with 2048 MB of dedicated graphics memory

Display

43.9 cm (17.3 in), LED, micro-edge, antiglare
Full high definition (FHD) (1920 × 1080), UWVA, 45% NTSC, 250 nits, eDP 1.2 without PSR
FHD, UWVA, 72% NTSC, 300 nits, eDP 1.4 + PSR2, 60 Hz
High definition (HD+) (1600 × 900), SVA, 60% NTSC, 250 nits, eDP 1.2 without PSR

MemoryNot customer-accessible
Up to 16 GB of DDR4-3200 or DDR4-2666 dual-channel support
Supports the following configurations:●

16 GB (8 × 2)

1

Table 1-1 Product components and their descriptions (continued)
Category

Primary storage

Description●

12 GB (8 + 4)●

8 GB (8 × 1 or 4 × 2)●

4 GB (4 × 1)

M.2 2280 solid-state drives (NGFF)
1 TB, PCIe, value
512 GB, PCIe, value
512 GB, PCIe-3 × 2 × 2 + 32 GB Optane™ memory
256 GB, PCIe, value
256 GB, PCIe-3 × 2 × 2 + 16 GB Optane memory
128 GB, PCIe-3 × 2, TLC
Hard drives
2 TB, 5400 rpm
1 TB, 5400 rpm
Combination hard drive + solid-state drive
1 TB, 5400 rpm hard drive + 512 GB, PCIe, solid-state drive
1 TB, 5400 rpm hard drive + 256 GB, PCIe, solid-state drive
1 TB, 5400 rpm hard drive + 128 GB, PCIe, solid-state drive

Audio and video

HP TrueVision HD Camera: indicator LED, USB2.0, HD BSI sensor, f2.0, WDR
720p by 30 frames per second
Dual array digital microphone with appropriate software: beam forming, echo cancellation, and noise
suppression
HP Audio Center
Dual speakers
Supports Cortana (far field)
Supports Alexa
Supports XiaoWei

Wireless

Wireless Local Area Network (WLAN) (select products only)Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5 (non-vPro®)
Realtek 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth 5
Compatible with Miracast® devices
Supports modern standby (connected) (select products only)Intel BT Audio Offload

Ports

HDMI 1.4b
Audio-out (headphone)/audio-in (microphone) combo jack2

Chapter 1 Product description

Table 1-1 Product components and their descriptions (continued)
Category

Description
USB 3.2 Gen 1 Type-C (supports data transfer)(2) USB 3.2 Gen 1 Type-A port
AC Smart Pin adapter plug

Keyboard/pointing
devices

Keyboard
Natural silver, island style, 2-coat paintNatural silver, island style, textured
Clickpad with image sensor
Multitouch gestures enabled
Precision Touchpad support
Supports modern trackpad gestures
Taps enabled as default

Power requirements

Battery
3 cell, 41 Whr
Long life
Fast charge technology
Smart AC adapters
65 W, right angle, standard barrel, nPFC, 4.5 mm, 1.8 m (6.0 ft)
45 W, right angle, standard barrel, nPFC, 4.5 mm, 1.8 m (6.0 ft)
Power cord
C5, 1.0 m (3.3 ft) conventional

Security

Trusted Platform Module (fTPM) 2.0
Fingerprint reader (select products only)

Operating system

Windows® 10 Home 64
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPPWindows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPPWindows 10 Pro 64
Windows 10 Pro 64 StF MSNA Standard
Windows 10 Pro 64 StF MSNA Strategic
Windows 10 Pro 64 Value 2
Windows 10 Pro 64 Value 2 Chinese Market

3

Table 1-1 Product components and their descriptions (continued)
Category

Description
FreeDOS 3.0

Serviceability

End user replaceable parts
AC adapter

4

Chapter 1 Product description

2

Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.

Right side
Identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions
Component(1)

Description
Power light●

On: The computer is on.

●

Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts off
power to the display and other unnecessary components.

●

Off: Depending on your computer model, the computer isoff, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.
Blinking white: The hard drive is being accessed.

(2)

Drive light●(3)

Memory card reader (select products only)

Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1.

Hold the card label-side up, with connectors facing thecomputer.

2.

Insert the card into the memory card reader, and thenpress in on the card until it is firmly seated.

To remove a card:▲(4)

USB SuperSpeed port

Pull the card out of the memory card reader.

Connects a USB device, provides high-speed data transfer, and(for select products) charges small devices (such as asmartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.

5

Table 2-1 Right-side components and their descriptions (continued)
Component(5)(6)

Description
AC adapter and battery light

Power connector●

White: The AC adapter is connected and the battery is fully
charged.

●Blinking amber: The AC adapter is disconnected and thebattery has reached a low battery level.

●

Amber: The AC adapter is connected and the battery is
charging.

●

Off: The battery is not charging.

Connects an AC adapter.

Left side
Identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions
Component(1)

Description
USB SuperSpeed port

Connects a USB device, provides high-speed data transfer, and(for select products) charges small devices (such as asmartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable
adapter (purchased separately) when charging a small external
device.

(2)

HDMI port

Connects an optional video or audio device, such as a highdefinition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.

(3)

USB Type-C® SuperSpeed port

Connects a USB device, provides high-speed data transfer, and(for select products) charges small devices (such as asmartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable
adapter (purchased separately) when charging a small external
device.

(4)

6

Audio-out (headphone)/Audio-in (microphone)
combo jack

Chapter 2 Getting to know your computer

Connects optional powered stereo speakers, headphones,
earbuds, a headset, or a television audio cable. Also connects anoptional headset microphone. This jack does not support
optional standalone microphones.

Table 2-2 Left-side components and their descriptions (continued)
Component

Description
WARNING! To reduce the risk of personal injury, adjust thevolume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:▲Type HP Documentation in the taskbar search box,
and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer
speakers are disabled.

Display
The computer display can include essential components such as speakers, antennas, cameras, andmicrophones.

Low blue light mode (select products only)Your computer display is shipped from the factory in low blue light mode for improved eye comfort andsafety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer atnight or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide isavailable on the web at http://www.hp.com/ergo.

Display7

Table 2-3 Display components and their descriptions
Component

Description(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local
area networks (WLANs).

(2)

Internal microphones (2)Record sound.

(3)

Camera light

On: The camera is in use.

(4)

CameraAllows you to video chat, record video, and record still images. Somecameras also allow a facial recognition logon to Windows, instead ofa password logon.
NOTE: Camera functions vary depending on the camera hardware
and software installed on your product.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around theantennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:▲Type HP Documentation in the taskbar search box, and then select HP Documentation.

Keyboard area
Keyboards can vary by language.

Touchpad settings and components
Learn the touchpad settings and components

Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.
1.

Type touchpad settings in the taskbar search box, and then press enter.

2.

Choose a setting.

Turning on the touchpad
Follow these steps to turn on the touchpad.
1.

Type touchpad settings in the taskbar search box, and then press enter.

2.

Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on thetouchpad button. Then press the spacebar to select the button.

8

Chapter 2 Getting to know your computerTouchpad components
Identify the touchpad components.

Table 2-4 Touchpad components and their descriptions
Component

Description(1)

Touchpad zone

Reads your finger gestures to move the pointer or activate itemson the screen.

(2)

Left control zone

Textured area that allows you to perform additional gestures.

(3)

Right control zone

Textured area that allows you to perform additional gestures.

LightsIdentify the lights on the computer.

Keyboard area9

Table 2-5 Lights and their descriptions
Component

Description(1)

Caps lock light

On: Caps lock is on, which switches the key input to all capitalletters.

(2)

Mute light●

On: Computer sound is off.

●

Off: Computer sound is on.

●

On: The computer is on.

●

Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts off
power to the display and other unnecessary components.

●

Off: Depending on your computer model, the computer isoff, in Hibernation, or in Sleep. Hibernation is the powersaving state that uses the least amount of power.

(3)

Power light

Button, speakers, and fingerprint reader
Identify the computer button, speakers and fingerprint reader.

10Chapter 2 Getting to know your computer

Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of thecomputer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,then your computer does not include a fingerprint reader.
Table 2-6 Button, speakers, and fingerprint reader and their descriptions
Component

Description(1)

Speakers (2)Produce sound.

(2)Power button●

When the computer is off, press the button briefly to turnon the computer.

●

When the computer is on, press the button briefly toinitiate Sleep.

●

When the computer is in the Sleep state, press the button
briefly to exit Sleep (select products only).

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power
options:

Keyboard area

11

Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued)
Component

Description▲

Right-click the Power icon

, and then select Power

Options.
(3)

Fingerprint reader (select products only)

Allows a fingerprint logon to Windows, instead of a password
logon.
▲

Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, be surewhen you register your fingerprint that all sides of yourfinger are registered by the fingerprint reader.

Special keys
Identify the special keys.

Table 2-7 Special keys and their descriptions
Component

Description(1)

esc key

Displays system information when pressed in combination withthe fn key.

(2)

fn keyExecutes specific functions when pressed in combination withanother key.

(3)

Windows key

Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.

12

(4)

Action keys

Execute frequently used system functions as defined by the icon
symbols on f1 through f12 function keys.

(5)

Power button●

When the computer is off, press the button briefly to turnon the computer.

●

When the computer is on, press the button briefly toinitiate Sleep.

Chapter 2 Getting to know your computerTable 2-7 Special keys and their descriptions (continued)
Component

Description●

When the computer is in the Sleep state, press the button
briefly to exit Sleep (select products only).

●

When the computer is in Hibernation, press the button
briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button
results in the loss of unsaved information.
If the computer has stopped responding and shutdown
procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power
options:▲

Right-click the Power icon

, and then select Power

Options.
(6)

num lk key

Alternates between the navigational and numeric functions on
the integrated numeric keypad.

(7)

Integrated numeric keypad

A separate keypad to the right of the alphabet keyboard. Whennum lk is pressed, the keypad can be used like an external
numeric keypad.
NOTE: If the keypad function is active when the computer isturned off, that function is reinstated when the computer isturned back on.

BottomIdentify the bottom component.

Bottom13

Table 2-8 Bottom component and description
Component

Description

Vent

Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal
components and prevent overheating. It is normal for the internal fan tocycle on and off during routine operation.

LabelsThe labels affixed to the computer provide information you might need when you troubleshoot systemproblems or travel internationally with the computer. Labels might be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of thecomputer, inside the battery bay, under the service door, on the back of the display, or on the bottom of atablet kickstand.
●

Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate thisinformation before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that mostclosely matches the service label on your computer.

Table 2-9 Service label components
Component

14(1)

Serial number(2)

Product ID(3)

HP product name

Chapter 2 Getting to know your computerTable 2-10 Service label components
Component(1)

HP product name(2)

Product ID(3)

Serial number(4)

Warranty period

Table 2-11 Service label components
Component(1)

HP product name(2)

Model number(3)

Warranty period(4)

Product ID(5)

Serial number●

Regulatory labels—Provide regulatory information about the computer.

●

Wireless certification labels—Provide information about optional wireless devices and the approvalmarkings for the countries or regions in which the devices have been approved for use.

Labels15

3Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.

Computer major components
To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.

16

Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers
Item

Component

Spare part number(1)

Display assembly

not available as a spare part

NOTE:
(2)

(3)

Display spare parts are available only as subcomponents.

Top cover/keyboard
Backlit, fingerprint reader

M51628-xx1

Not backlit, fingerprint reader

M51629-xx1

Backlit, no fingerprint reader

M51630-xx1

Not backlit, no fingerprint reader

M51631-xx1

TouchpadM51626-001

NOTE:

The touchpad cable is available as spare part number M50423-001.

(4)

Heat sink for use in models with UMA graphics (includes replacement thermal material)

M53875-001(5)Heat sink for use in models with discrete graphics (includes replacement thermalmaterial)

M50437-001(6)

Fan for use in models with discrete graphics

M50438-001(7)Fan for use in models with UMA graphics

M50402-001(8)

System board (includes integrated processor)
NOTE:

All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Models with UMA graphics memory:●Intel Core i5-1135G7

M50447-xx1●

Intel Core i3-1125G4

M50446-xx1●

Intel Core i5-1035G1

M48467-xx1

Models with discrete graphics memory:●Intel Core i7-1165G7 with NVIDIA GeForce MX450 graphics adapter

M50450-xx1●

Intel Core i7-1065G7 with NVIDIA GeForce MX330 graphics adapter

M50444-xx1●

Intel Core i5-1135G7 with NVIDIA GeForce MX450 graphics adapter

M52181-xx1●Intel Core i5-1035G1 with NVIDIA GeForce MX330 graphics adapter

M50443-xx1●

Intel Core i3-1125G4 with NVIDIA GeForce MX450 graphics adapter

M52180-xx1●

Intel Core i3-1115G4 with NVIDIA GeForce MX450 graphics adapter

M52179-xx1●

Intel Core i3-1005G1 with NVIDIA GeForce MX330 graphics adapter

M52174-xx1(9)Battery (3 cell, 41 Whr)

L97300-005(10)Power connector cable

M50400-001(11)

Bottom cover

M51623-001

Computer major components

17

Table 3-1 Computer major component descriptions and part numbers (continued)
Item

Component(12)

WLAN module

Spare part numberIntel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth 5 (non-vPro)

L92724-005

Realtek 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth 5

L44796-005
L44796-002

Memory modules (not illustrated)(13)

8 GB (DDR4, PC-2666)

937236-855

4 GB (DDR4, PC-2666)

L10598-855

Fingerprint reader

M51625-001

NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number
M50424-001.
(14)

Solid-state drive (PCIe)NOTE: The thermal pad for use with solid-state drives are available as spare partnumber M45025-001.
1 TB

L85370-005

512 GB

L85364-005

512 GB, PCIe + 32 GB Optane memory

L85366-005

256 GB, PCIe

L85354-005

256 GB, PCIe + 16 GB Optane memory

L85356-005

128 GB, PCIe, TLC

M06792-005

Hard drive (not illustrated)(15)

2 TB, 5400 rpm

912487-855

1 TB, 5400 rpm

L30422-001

500 GB, 5400 rpm

778186-005

USB board

M50413-001

NOTE:

The USB board cable is available as spare part number M50422-001.

(16)

Fan insert (for use in models with UMA graphics memory)

not available as a spare part(17)

Speakers (left and right)

M50412-001(18)

Rubber feet

M51627-001

Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.

18

Chapter 3 Illustrated parts catalog

Table 3-2 Display component descriptions and part numbers
Item

Component(1)

Display panel

Spare part number

FHD, UWVA, 300 nits

M52184-001

FHD, UWVA, 250 nits

M52183-001

HD+, SVA, 250 nits

M52185-001

FHD, antiglare

M50442-001(2)Display bezel

M50434-001(3)

Camera module

M50436-001(4)Hinges (left and right)

M50409-001(5)Display and camera cableM50427-001

Display assembly subcomponents

19

Table 3-2 Display component descriptions and part numbers (continued)
Item

Component

Spare part number(6)

WLAN antennas and cables

M50375-001(7)Display back cover

M51622-001(8)Hinge cover

M51624-001

Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-3 Miscellaneous part descriptions and part numbers
Component

Spare part number

AC adapters
65 W, nPFC, SMART, 3 pin, 4.5 mm

710412-001

45 W, nPFC, SMART, RC, 4.5 mm, nonslim

741727-001

Screw Kit

M50411-001

Power cord (C5, conventional, 1.0 m [3.3 ft])

20

Australia

L19358-001

Denmark

L19360-001

Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden)

L19361-001

Israel

L19362-001

Japan

L19365-001

North America

L19367-001

People's Republic of China

L19368-001

South Africa

L19369-001

South Korea

L19366-001

Switzerland

L19370-001

Taiwan

L19372-001

Thailand

L19371-001

The United Kingdom

L19373-001

Duckhead adapter (for use in Japan)

L33157-001

Chapter 3 Illustrated parts catalog

4Removal and replacement procedures
preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.

Tools required
You need the following tools to complete the removal and replacement procedures:●

Tweezers●

Nonconductive, nonmarking pry tool●

Magnetic Phillips P1 screwdriver

Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.

Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.

Cables and connectors
Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables withextreme care; these cables tear easily.

Drive handling
Note the following guidelines when handling drives.

Tools required

21

IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”

Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in theinternal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe
these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
Personal grounding methods and equipment on page 23.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity
Follow these static electricity guidelines.
●

Different activities generate different amounts of static electricity.

●

Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event
Walking across carpet

22

Chapter 4 Removal and replacement procedures preliminary requirements

55%

40%

10%

7,500 V

15,000 V

35,000 V

Table 4-1 Static electricity occurrence based on activity and humidity (continued)
Relative humidity
Walking across vinyl floor

3,000 V

5,000 V

12,000 V

Motions of bench worker

400 V

800 V

6,000 V

Removing DIPs (dual in-line packages) from plastic tube

400 V

700 V

2,000 V

Removing DIPs from vinyl tray

2,000 V

4,000 V

11,500 V

Removing DIPs from polystyrene foam

3,500 V

5,000 V

14,500 V

Removing bubble pack from PCB (printed circuit board)

7,000 V

20,000 V

26,500 V

Packing PCBs in foam-lined box

5,000 V

11,000 V

21,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

NOTE: As little as 700 V can degrade a product.

Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree ofsensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
●

To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.

●

Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.

●

Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.

●

Place items on a grounded surface before removing them from their container.

●

Always be properly grounded when touching a sensitive component or assembly.

●

Avoid contact with pins, leads, or circuitry.

●

Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.

Personal grounding methods and equipment
Using certain equipment can prevent static electricity damage to electronic components.
●

Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must beconnected and fit snugly into the banana plug connector on the grounding mat or workstation.

●

Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible withmost types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet witha maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
MethodAntistatic plastic

Voltage
1,500Electrostatic discharge information

23

Table 4-2 Static shielding protection levels (continued)
Static shielding protection levels
Carbon-loaded plastic

7,500

Metallized laminate

15,000Grounding the work area
To prevent static damage at the work area, follow these precautions.
●

Cover the work surface with approved static-dissipative material.

●

Use a wrist strap connected to a properly grounded work surface and use properly grounded tools andequipment.

●

Use static-dissipative mats, foot straps, or air ionizers to give added protection.

●

Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.

●

Turn off power and input signals before inserting and removing connectors or test equipment.

●

Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.

●

Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids andpolystyrene foam.

●

Use conductive field service tools, such as cutters, screwdrivers, and vacuums.

●

Avoid contact with pins, leads, or circuitry.

Recommended materials and equipment
HP recommends certain materials and equipment to prevent static electricity.

24●

Antistatic tape●

Antistatic smocks, aprons, or sleeve protectors●

Conductive bins and other assembly or soldering aids●

Conductive foam●Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance●

Static-dissipative table or floor mats with hard tie to ground●

Field service kits●

Static awareness labels●

Wrist straps and footwear straps providing 1 MΩ ±10% resistance●Material handling packages●

Conductive plastic bags●

Conductive plastic tubes●

Conductive tote boxes●

Opaque shielding bags

Chapter 4 Removal and replacement procedures preliminary requirements●Transparent metallized shielding bags●

Transparent shielding tubes

Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.

Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you
can clean all computer surfaces.
1.

Start HP Easy Clean in one of the following ways:●

Select the Start menu, and then select HP Easy Clean.
– or –●

Select the HP Easy Clean icon in the taskbar.
– or –●
2.

Select Start, and then select the HP Easy Clean tile.

Now that your device is disabled for a short period, see Removing dirt and debris from your computeron page 25 for the recommended steps to clean the high-touch, external surfaces on your computer.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning
your computer with a disinfectant on page 26 for guidelines to help prevent the spread of harmful
bacteria and viruses.

Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 27.
1.

Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning thesurfaces.

2.

Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turnedon or plugged in.

3.

Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4.

Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directlyon the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the finish.

Cleaning your computer

25

5.

Start with the display (if applicable). Wipe carefully in one direction, and move from the top of thedisplay to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.

6.

Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7.

Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

See Cleaning your computer with a disinfectant on page 26 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.

Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a bestpractice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from yourcomputer on page 25, Caring for wood veneer (select products only) on page 27, or both, you might alsochoose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing
alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1.

Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning thesurfaces.

2.

Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turnedon or plugged in.

3.

Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should bemoist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.

4.

Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directlyon the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the finish.

26

5.

Start with the display (if applicable). Wipe carefully in one direction, and move from the top of thedisplay to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.

6.

Be sure that surfaces have completely air-dried before turning the device on after cleaning.

7.

Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Chapter 4 Removal and replacement procedures preliminary requirements

Caring for wood veneer (select products only)Your product might feature high-quality wood veneer. As with all natural wood products, proper care isimportant for best results over the life of the product. Because of the nature of natural wood, you might see
unique variations in the grain pattern or subtle variations in color, which are normal.
●

Clean the wood with a dry, static-free microfiber cloth or chamois.

●

Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.

●

Do not expose the wood to sun or moisture for long periods of time.

●

If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.

●

Avoid contact with any substance that might dye or discolor the wood.

●

Avoid contact with sharp objects or rough surfaces that might scratch the wood.

See Removing dirt and debris from your computer on page 25 for the recommended steps to clean the hightouch, external surfaces on your computer. After you remove the dirt and debris, you can also clean thesurfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 26 for sanitizing
guidelines to help prevent the spread of harmful bacteria and viruses.

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment.
●

To avoid hand contact, transport products in static-safe tubes, bags, or boxes.

●

Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.

●

Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

●

Place items on a grounded surface before removing items from their containers.

●

Always be properly grounded when touching a component or assembly.

●

Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.

●

Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanizedequipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

Accessing support information
Use this information to find the HP support that you need.
Table 4-3 Support information locations
Service consideration

Path to access information

Records of reported failure incidents stored
on the computer

Windows:
Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1.

Press the power button.

2.

Immediately and repeatedly press esc when the power button light turns white.

Packaging and transporting guidelines

27

Table 4-3 Support information locations (continued)
Service consideration

Path to access information
NOTE: If you do not press esc at the appropriate time, you must restart thecomputer and again repeatedly press esc when the power button light turns
white to access the utility.
3.

Press f10 to enter the BIOS setup.

4.

(On commercial products) Under the Main tab, select BIOS event log, and thenselect View BIOS Event Log.
- or (On consumer products) Under the Main tab, select System Log.

Post operating system failures are logged in the Event Viewer.
1.

Turn on the computer and allow the operating system to open.

2.

Click the search icon

3.

Type Event Viewer, and then press enter.

4.

Select the log from the left panel. Details display in the right panel.

in the taskbar.

Chrome:Technical bulletins

Repair professionals

Component and diagnosis information, failure
detection, and required action28

1.

Go to support.google.com/chrome.

2.

Search collect Chrome device logs.

To locate technical bulletins:
1.

Go to www.hp.com.

2.

Place the cursor over Problem solving to display more options.

3.

Select Support & Troubleshooting.

4.

Type the serial number, product number, or product name to go to the productsupport page.

5.

Select Advisories to view technical bulletins.

To locate repair professionals:
1.

Go to www.hp.com.

2.

Place the cursor over Support resources to display more options.

3.

Select Authorized service providers.

To locate diagnosis information and actions:1.

Go to http://www.hp.com/go/techcenter/pcdiags.

2.

Select Get Support.

3.

Near the bottom of the window, select Notebook PCs, and the select yourlocation.

Chapter 4 Removal and replacement procedures preliminary requirements

5

Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.

Component replacement procedures
To remove and replace computer components, use these procedures.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and thenfollow the on-screen instructions.
You must remove, replace, or loosen as many as 61 screws when you service the parts described in thischapter. Make special note of each screw size and location during removal and replacement.

Preparation for disassembly
To remove and replace computer components, use these procedures.
See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures.
1.

Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn thecomputer on, and then shut it down through the operating system.

2.

Disconnect the power from the computer by unplugging the power cord from the computer.

3.

Disconnect all external devices from the computer.

Bottom cover and rubber feet
To remove the bottom cover and rubber feet, use this procedure and illustration.
Table 5-1 Bottom cover and rubber feet descriptions and part numbers
Description

Spare part number

Bottom cover

M51623-001

Rubber feet

M51627-001

Before removing the bottom cover and rubber feet, prepare the computer for disassembly (see Preparation
for disassembly on page 29).
Remove the rubber feet and bottom cover:

29

30

1.

Peel the feet off the bottom of the computer.

2.

Remove the six Phillips 2.5 × 6.0 screws (1) from under the feet and the four Phillips 2.5 × 7.0 screws (2)that secure the bottom cover to the computer.

Chapter 5 Removal and replacement procedures for authorized service provider parts

3.

Starting near the bottom-left of the bottom cover, use a nonmarking, nonconductive tool to release theedges of the bottom cover from the computer (1).

To replace the bottom cover and rubber feet, reverse the removal procedures.

Battery
To remove the battery, use this procedure and illustration.
Table 5-2 Battery description and part number
Description

Spare part number

Battery, 3 cell, 41 Whr

L97300-005

WARNING!

To avoid personal injury and damage to the product:●

Do not puncture, twist, or crack the battery.

●

Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,which can result in battery thermal runaway.

●

Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might
puncture the battery.

●

Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
These actions can apply undue force on the battery.

●

Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,which can cause shorting across the connectors.

Before removing the battery, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with thecomputer, a replacement battery provided by HP, or a compatible battery purchased from HP.

Component replacement procedures

31

IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.
Remove the battery:1.

Remove the four Phillips M2.0 × 4.0 screws (1) that secure the battery to the computer.

2.

Lift the bottom of the battery and remove it from the computer (2).

To install the battery, reverse the removal procedures.

Memory modules
To remove the memory modules, use this procedure and illustration.
Table 5-3 Memory module descriptions and part numbers
Description

Spare part number

8 GB (DDR4, PC-2666)

937236-855

4 GB (DDR4, PC-2666)

L10598-855

Before removing the memory, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

If you are replacing a memory module, remove the existing memory module:▲

Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle, and thenremove the module (2). Use the same procedure to remove all memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.

32

Chapter 5 Removal and replacement procedures for authorized service provider parts

To protect a memory module after removal, place it in an electrostatic-safe container.
To install a memory module:
1.

Align the notched edge of the module with the tab in the slot (1), and then press the module into the slot
at an angle until it is seated (2).

2.

Press down on the module until the side retention clips snap into place (3).

Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.

Component replacement procedures

33

Table 5-4 Solid-state drive descriptions and part numbers
Description

Spare part number

1 TB

L85370-005

512 GB

L85364-005

512 GB, PCIe + 32 GB Optane memory

L85366-005

256 GB, PCIe

L85354-005

256 GB, PCIe + 16 GB Optane memory

L85356-005

128 GB, PCIe, TLC

M06792-005

Before removing the solid-state drive, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

Remove the solid-state drive:
1.

Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.

2.

Pull the drive away from the socket to remove it (2).

To install the solid-state drive, reverse the removal procedures.

WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-5 WLAN module descriptions and part numbers
Description

Spare part numberIntel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth 5 (non-vPro)

L92724-005

Realtek 802.11b/g/n/a/ac (2 × 2) MU-MIMO supported and Bluetooth 5

L44796-005
L44796-002

34

Chapter 5 Removal and replacement procedures for authorized service provider parts

IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in yourcountry or region. If you replace the module and then receive a warning message, remove the module torestore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

Remove the WLAN module:
1.

Remove the tape that covers the antenna connectors on the WLAN module (1).

2.

Carefully disconnect the two antenna cables from the module (2).

3.

Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module (4).
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cableconnects to the WLAN module #1 Aux terminal.

Component replacement procedures

35

4.

If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on
the antenna connector, as shown in the following illustration.

Reverse this procedure to install the WLAN module.

Hard drive
To remove the hard drive, use this procedure and illustration.
Table 5-6 hard drive description and part number
Description

Spare part number

2 TB, 5400 rpm

912487-855

1 TB, 5400 rpm

L30422-001

500 GB, 5400 rpm

778186-005

Before removing the hard drive, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

Remove the hard drive:
1.

36

Lift the hard drive assembly out of the computer (1).

Chapter 5 Removal and replacement procedures for authorized service provider parts

2.

Disconnect the hard drive cable from the ZIF connector on the system board (2).

Reverse this procedure to install the hard drive.

Fingerprint reader
To remove the fingerprint reader, use this procedure and illustration.
Table 5-7 Fingerprint reader description and part number
Description

Spare part number

Fingerprint reader

M51625-001

Fingerprint reader cableM50424-001

Before removing the fingerprint reader, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

4.

Remove the hard drive (see Hard drive on page 36).

Remove the fingerprint reader:1.

Remove the Phillips M2.0 × 3.0 screw (1) that secures the fingerprint reader bracket to the computer,and then remove the bracket (2).

2.

Disconnect the cable from the ZIF connector on the fingerprint reader board (3).

Component replacement procedures

37

3.

Remove the fingerprint reader from the computer (4).

Reverse this procedure to install the fingerprint reader.

USB board
To remove the USB board, use this procedure and illustration.
Table 5-8 USB board description and part number
Description

Spare part number

USB board

M50413-001

USB board cableM50422-001

Before removing the USB board, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

Remove the USB board:

38

1.

Remove the two Phillips M2.0 × 4.0 screws (1) that secure the USB board to the computer.

2.

Lift the board up and turn it over to access the cable connected to the bottom (2).

Chapter 5 Removal and replacement procedures for authorized service provider parts

3.

Disconnect the cable from the ZIF connector on the bottom of the board (3).

Reverse this procedure to install the USB board.

TouchpadTo remove the touchpad, use this procedure and illustration.
Table 5-9 Touchpad description and part number
Description

Spare part number

TouchpadM51626-001

Touchpad cableM50423-001

Before removing the touchpad, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

Remove the touchpad:
1.

Remove the three Phillips M2.0.× 2.0 screws (1) that secure the touchpad bracket to the computer.

Component replacement procedures

39

2.

Remove the bracket from the computer (2).

3.

Disconnect the cable from the ZIF connector on the touchpad module (1).

4.

Remove the three Phillips M2.0 × 2.0 screws (2) that secure the touchpad to the computer.

5.

Remove the touchpad from the computer (3).

Reverse this procedure to install the touchpad.

Fan
To remove the fan, use this procedure and illustration.

40

Chapter 5 Removal and replacement procedures for authorized service provider parts

Table 5-10 Fan description and part number
Description

Spare part number

Fan for use in models with UMA graphics memory

M50402-001

Fan assembly for use in models with discrete graphics memory

M50438-001

Before removing the fan, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

Remove the fan assembly from UMA models:1.

Remove the three Phillips M2.0 × 4.0 screws (1) that secure the fan to the computer.

2.

Disconnect the fan cable from the system board (2), and then remove the fan from the computer (3).

3.

If you need to remove the fan insert, remove the three Phillips M2.0 × 4.0 screws (1) that secure theinsert to the computer, and then remove the insert from the computer (2).

Component replacement procedures

41

Remove the fan assembly from discrete models:1.

Remove the six Phillips M2.0 × 4.0 screws (1) that secure the fan assembly to the computer.

2.

Disconnect the fan cable from the system board (2), and then remove the fan assembly from thecomputer (3).

Reverse this procedure to install the fan or fan assembly.

Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 5-11 Heat sink description and part number
Description

Spare part number

Heat sink for use in models with UMA graphics

M53875-001

Heat sink for use in models with discrete graphics

M50437-001

Before removing the heat sink, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

Remove the heat sink from models with UMA graphics:
1.

42

In the order indicated on the heat sink, remove the four Phillips M2.0 × 2.8 screws (1) that secure theheat sink to the computer.

Chapter 5 Removal and replacement procedures for authorized service provider parts

2.

Remove the heat sink from the computer (2).

3.

Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heatsink and system board spare part kits. The following illustration shows the replacement thermalmaterial locations.
Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it.

Remove the heat sink from models with discrete graphics:
1.

In the order indicated on the heat sink, remove the six Phillips M2.0 × 2.8 screws (1) that secure the heatsink to the computer.

Component replacement procedures

43

2.

Remove the heat sink from the computer (2).

3.

Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heatsink and system board spare part kits. The following illustration shows the replacement thermalmaterial locations.
Thermal paste is used on the system board components (1) and on the heat sink areas (2) that service
them.

Reverse this procedure to install the heat sink.

System board
To remove the system board, use these procedures and illustrations.
Table 5-12 System board descriptions and part numbers
Description
System board (includes processor):

44

Chapter 5 Removal and replacement procedures for authorized service provider parts

Spare part number

Table 5-12 System board descriptions and part numbers (continued)
Description

Spare part number

All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Models with UMA graphics memory:Intel Core i5-1135G7

M50447-xx1

Intel Core i3-1125G4

M50446-xx1

Intel Core i5-1035G1

M48467-xx1

Models with discrete graphics memory:Intel Core i7-1165G7 with NVIDIA GeForce MX450 graphics adapter

M50450-xx1

Intel Core i7-1065G7 with NVIDIA GeForce MX330 graphics adapter

M50444-xx1

Intel Core i5-1135G7 with NVIDIA GeForce MX450 graphics adapter

M52181-xx1Intel Core i5-1035G1 with NVIDIA GeForce MX330 graphics adapter

M50443-xx1

Intel Core i3-1125G4 with NVIDIA GeForce MX450 graphics adapter

M52180-xx1

Intel Core i3-1115G4 with NVIDIA GeForce MX450 graphics adapter

M52179-xx1

Intel Core i3-1005G1 with NVIDIA GeForce MX330 graphics adapter

M52174-xx1

Before removing the system board, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

4.

Remove the solid-state drive (see Solid-state drive on page 33).

5.

Remove the memory modules (see Memory modules on page 32).

6.

Remove the WLAN module (see WLAN module on page 34).

7.

Remove the fan (see Fan on page 40).

1.

Disconnect the following cables from the system board:●

Power connector cable (1)●Left fan cable (2)●Display cable (ZIF) (3)●Speaker cable (4)●Keyboard cable (ZIF) (5)●Backlight cable (ZIF) (6) (select products only)●

Touchpad board (ZIF) (7)●Hard drive cable (ZIF) (8)Component replacement procedures

45●

Fingerprint reader cable (ZIF) (9) (select products only)●

USB board cable (ZIF) (10)2.

Remove the three Phillips M2.0 × 4.0 screws (1) and the three Phillips M2.0 × 2.5 screws (2) that secure
the system board to the computer.

3.

Lift the side of the system board upward (3), and then pull the system board away from the connectors
on the side of the computer to remove it (4).

Reverse this procedure to install the system board.

Speakers
To remove the speakers, use this procedure and illustration.
Table 5-13 Speaker description and part number

46

Description

Spare part number

Speaker Kit

M50412-001

Chapter 5 Removal and replacement procedures for authorized service provider partsBefore removing the speakers, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

4.

Remove the WLAN module (see WLAN module on page 34).

5.

Remove the solid-state drive (see Solid-state drive on page 33).

6.

Remove the fan (see Fan on page 40).

7.

Remove the system board (see System board on page 44).

Remove the speakers:
1.

Lift the protective tape that covers the cable between the speakers (1).

2.

Use a tool to release both speakers (2). The speakers are secured with adhesive.

3.

Remove the speakers from the computer (3) .

Reverse this procedure to install the speakers.

Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at thesubcomponent level.
Before removing the display panel, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

Remove the display assembly:

Component replacement procedures

47

1.

Disconnect the display cable from the system board ZIF connector (1), and then remove the tape that
secures the display cable to the system board (2).

2.

Disconnect the antenna cables from the WLAN module (3), and then remove the cables from the clips on
the bottom and left sides of the speaker (4).

3.

Rotate the display to open the hinges (1).

4.

Remove the six Phillips M2.5 × 6.0 screws (2) that secure the display assembly to the computer.

5.

Separate the display assembly from the computer (3).

6.

If you need to remove the hinge cover:▲

Squeeze the hinge cover (1), and then remove the hinge cover from the display (2).

The hinge cover is available as spare part number M51624-001.

48

Chapter 5 Removal and replacement procedures for authorized service provider parts

7.

If you need to remove the bezel:a.

Flex the top (1), the left and right sides (2), and then the bottom of the bezel (3) to release it.

b.

Remove the bezel from the display (4).

The bezel is available as spare part number M50434-001.

8.

If you need to remove the camera module:▲

Use a tool to lift up evenly across the module and peel the module up from the display back cover(1), and then disconnect the cable from the module (2).
The camera module is available as spare part number M50436-001.

Component replacement procedures

49

9.

If you need to remove the display panel:a.

The display panel is secured to the display enclosure with tape that is installed under the left andright sides of the panel. To remove the panel, use tweezers to grasp the end of the tape (1). While
turning the tweezers, wrap the tape around the tweezers (2) as you continue to pull the tape out
from behind the display panel (3). You must pull the tape multiple times before it is completely
removed.

b.

Rotate the display panel over and place it next to the display rear cover (4).
Display panels are available as the following spare part numbers:
M52184-001: FHD, UWVA, 300 nits
M52183-001: FHD, UWVA, 250 nits
M52185-001: HD+, SVA, 250 nits

50

Chapter 5 Removal and replacement procedures for authorized service provider parts

c.

Lift the tape from the connector on the display panel (1), rotate the locking lever (2), and thendisconnect the cable from the panel (3).

10. If you need to remove the hinges from the display rear cover:a.

Remove the three Phillips M2.5 × 2.5 screws (1) from each hinge.

b.

Remove the Phillips M2.5 × 4.0 screw (2) from each hinge.

c.

Remove the hinges from the display back cover (3).

The hinges are available in the Hinge Kit as spare part number M50409-001.

Component replacement procedures51

11. If you need to remove the display and camera cable, disconnect the cable from the camera module (1),and then release the cable from the display rear cover (2).
The display and camera cable is available as spare part number M50427-001.

12. If you need to remove the WLAN antenna cables, remove the cables from the clips on the left (1) andright (2) sides of the display rear cover, and then peel the antennas off the inside of the display rearcover (3). The wireless antennas and cables are available as spare part number M50375-001.

The display rear cover is available as spare part number M51622-001.
Reverse this procedure to reassemble and replace the display assembly.

Power connector cable
To remove the power connector cable, use this procedure and illustration.
Table 5-14 Power connector cable description and part number

52

Description

Spare part number

Power connector cable

M50400-001

Chapter 5 Removal and replacement procedures for authorized service provider partsBefore removing the power connector cable, follow these steps:1.

Prepare the computer for disassembly (see Preparation for disassembly on page 29).

2.

Remove the bottom cover (see Bottom cover and rubber feet on page 29).

3.

Remove the battery (see Battery on page 31).

4.

Remove the display (see Display assembly on page 47).

Remove the power connector cable:
1.

Disconnect the power connector cable from the system board (1).

2.

Use a tool to release the power connector from the computer (2).

Reverse this procedure to install the power connector cable.

Keyboard with top cover
The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the first table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.
Table 5-15 Keyboard with top cover descriptions and part numbers
Description

Spare part number

Backlit, fingerprint reader

M51628-xx1

Not backlit, fingerprint reader

M51629-xx1

Backlit, no fingerprint reader

M51630-xx1

Not backlit, no fingerprint reader

M51631-xx1

Component replacement procedures

53

Table 5-16 Spare part country codes54

For use in country or
regionSpare partnumberFor use in country or
regionSpare partnumberFor use in country or
regionSpare partnumberBelgium-A41

Hungary-211

Saudi Arabia-171

Brazil

-201

Iceland-DD1

Slovenia-BA1

Bulgaria

-261

India

-002

South Korea

-AD1

Chile

-161

Israel

-BB1

Spain

-071

Czech Republic/Slovakia

-FL1

Italy

-061

Switzerland-BG1

Denmark

-081

Japan

-291

Taiwan-AB1

Denmark, Finland, andNorway-DH1

The Netherlands-B31

Thailand-281

French Canada-DB1

Northern Africa-FP1

Turkey-141

Finland/Sweden-B71

Norway-091

Turkey-F-541

France-051

Portugal-131

Ukraine-BD1

Germany-041

Romania-271

United Kingdom-031

Greece-151

Russia-251

United States-001

Chapter 5 Removal and replacement procedures for authorized service provider parts

6

Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount ofsystem and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.

Starting Setup Utility (BIOS)
You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent thecomputer from operating properly.
▲

Turn on or restart the computer and quickly press f10.
– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.

Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs. Some download packages contain a file named
Readme.txt, which contains information regarding installing and troubleshooting the file.

Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
●

HP Support Assistant
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.
●

●

Select My notebook, and then select Specifications.

Setup Utility (BIOS)
1.

Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 55).

2.

Select Main, and then make note of the BIOS version.

3.

Select Exit, select one of the options, and then follow the on-screen instructions.

In Windows, press ctrl+alt+s.

To check for later BIOS versions, see Preparing for a BIOS update on page 56.

55

Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download andinstall a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:●

Do not disconnect power from the computer by unplugging the power cord from the AC outlet.

●

Do not shut down the computer or initiate Sleep.

●

Do not insert, remove, connect, or disconnect any device, cable, or cord.

NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.

Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

Select Updates, and then select Check for updates and messages.

3.

Follow the on-screen instructions.

4.

At the download area, follow these steps:a.

Identify the most recent BIOS update and compare it to the BIOS version currently installed on yourcomputer. If the update is more recent than your BIOS version, make a note of the date, name, orother identifier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.

b.

Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.

Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download iscomplete. If no instructions appear, follow these steps.
1.

Type file in the taskbar search box, and then select File Explorer.

2.

Select your hard drive designation. The hard drive designation is typically Local Disk (C:).

3.

Using the hard drive path you recorded earlier, open the folder that contains the update.

4.

Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.

5.

56

Complete the installation by following the on-screen instructions.

Chapter 6 Using Setup Utility (BIOS)NOTE: After a message on the screen reports a successful installation, you can delete the downloaded filefrom your hard drive.

Updating Setup Utility (BIOS)

57

7

Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset yourcomputer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.

Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.

Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.

Using the HP Cloud Recovery Download Tool to create recovery media (selectproducts only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:▲

Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result thatmatches the type of computer that you have.

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 59 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return yourmachine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling
all the operating system software released since your initial purchase can be a lengthy process.

Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods
on page 59.

58

Chapter 7 Backing up, restoring, and recoveringCreating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system files and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal files and documents should not be affected.

Restoring and recovery methods
After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1.

Run a Microsoft System Restore.

2.

Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours tocomplete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.

3.

Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 59.

For more information about the first two methods, see the Get Help app:Select the Start button, select the Get Help app, and then enter the task you want to perform.
NOTE: You must be connected to the internet to access the Get Help app.

Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
on page 58.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:▲

Insert the HP Recovery media, and then restart the computer.

NOTE: HP recommends that you follow the Restoring and recovery methods on page 59 to restore yourcomputer before you obtain and use the HP recovery discs. Using a recent backup can return your machine toa working state sooner than using the HP recovery discs. After the system is restored, reinstalling all theoperating system software released since your initial purchase can be a lengthy process.

Changing the computer boot orderIf your computer does not restart using the HP Recovery media, you can change the computer boot order, theorder of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive,
depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.

Restoring and recovering your system59

To change the boot order:
1.

Insert the HP Recovery media.

2.

Access the system Startup menu.
●

For computers or tablets with keyboards attached, turn on or restart the computer or tablet,quickly press esc, and then press f9 for boot options.

●

For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.

3.

Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:●

Latest version of the operating system●

Platform-specific device drivers●

Software applications, in the case of a custom image

To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the onscreen instructions to find your product and locate your documentation.

60

Chapter 7 Backing up, restoring, and recovering

8

Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.

Using HP PC Hardware Diagnostics Windows (select products
only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 62.

Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, oraudio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲

You have several options after you receive a failure ID:●

Select Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –●

Scan the QR code with your mobile device, which takes you to the EAS page, where you can log thecase.
– or –●

Select the box next to the 24-digit failure ID to copy your failure code and send it to support.

Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.

Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help andSupport.
1.

Select the Start button, and then select HP Help and Support.

2.

Select HP PC Hardware Diagnostics Windows.

3.

When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.

Using HP PC Hardware Diagnostics Windows (select products only)61

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
1.

Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.

2.

Select Troubleshooting and fixes.

3.

Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.

4.

When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1.

Select the Start button.

2.

Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run asadministrator.

3.

When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions.

NOTE: To stop a diagnostic test, select Cancel.

Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You mustuse a Windows computer to download this tool because only .exe files are provided.

Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to
download to your computer or a USB flash drive.

The tool downloads to the selected location.

Downloading the HP PC Hardware Diagnostics Windows from the Microsoft StoreYou can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.

62

1.

Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.

2.

Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.

3.

Follow the on-screen directions.

Chapter 8 Using HP PC Hardware Diagnostics

The tool downloads to the selected location.

Downloading HP Hardware Diagnostics Windows by product name or number (select products
only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
1.

Go to http://www.hp.com/support.

2.

Select Software and Drivers, select your type of product, and then enter the product name or number inthe search box that is displayed.

3.

In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.

The tool downloads to the selected location.

Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash
drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.

Using HP PC Hardware Diagnostics UEFIHP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests todetermine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or othersoftware components.
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 64.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.

Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem:▲

Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with yourfailure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the failure ID code.

NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.

Using HP PC Hardware Diagnostics UEFI

63

Starting HP PC Hardware Diagnostics UEFITo start HP PC Hardware Diagnostics UEFI, follow this procedure.
1.

Turn on or restart the computer, and quickly press esc.

2.

Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:a.

Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 64.

3.

b.

Hard drive

c.

BIOS

When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,and then follow the on-screen instructions.

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
●

HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.

●HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.

●

The hard drive is damaged.

NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.

Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download HP Diagnostics UEFI, and then select Run.

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.

64

1.

Go to http://www.hp.com/support.

2.

Enter the product name or number, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Chapter 8 Using HP PC Hardware Diagnostics

Using Remote HP PC Hardware Diagnostics UEFI settings (selectproducts only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/
techcenter/pcdiags, and then select Find out more.

Downloading Remote HP PC Hardware Diagnostics UEFIHP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.

Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
1.

Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

2.

Select Download Remote Diagnostics, and then select Run.

Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or number.
1.

Go to http://www.hp.com/support.

2.

Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.

3.

In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.

Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
●Set a schedule for running diagnostics unattended. You can also start diagnostics immediately ininteractive mode by selecting Execute Remote HP PC Hardware Diagnostics.

●

Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require thetraditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.

●

Set a location for storing the test results. You can also set the user name and password that you use for
uploads.

●

Display status information about the diagnostics run previously.

To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1.

Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.

2.

Select Advanced, and then select Settings.

Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)

65

3.

Make your customization selections.

4.

Select Main, and then Save Changes and Exit to save your settings.

Your changes take effect when the computer restarts.

66

Chapter 8 Using HP PC Hardware Diagnostics

9

Specifications
This chapter provides specifications for your computer.

Computer specifications
This section provides specifications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specifications, provide helpful
information.
Table 9-1 Computer specifications
Metric

U.S.

Width

400.7 mm15.8 in

Depth

257.9 mm10.2 in

Height19.9 mm

0.78 in

Weight (lowest configuration)

2.06 kg

4.53 lbs

Dimensions

Input power
Operating voltage and current

19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W

Temperature
Operating

5°C to 35°C

41°F to 95°F

Nonoperating–20°C to 60°C

–4°F to 140°F

Relative humidity (noncondensing)Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)
Operating–15 m to 3,048 m–50 ft to 10,000 ft

Nonoperating–15 m to 12,192 m–50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range oftemperatures.

Display specifications
This section provides specifications for your display.

Computer specifications

67

Table 9-2 Display specifications
MetricU.S.

Active diagonal size

43.9 cm

17.3 in

Resolution

1920 × 1080 (FHD)
1600 × 900 (HD+)

Surface treatment

Antiglare
BrightView

Brightness

250 nits

Viewing angle

UWVA (FHD panels)
SVA (HD+ panels)

Backlight

LED

Display panel interfaceeDP

Solid-state drive specifications
This section provides specifications for your solid-state drives.
Table 9-3 Solid-state drive specifications
128 GB*

256 GB*

512 GB*

1 TB*

Height

1.0 mm

1.0 mm

1.0 mm

1.0 mmLength50.8 mm50.8 mm50.8 mm50.8 mmWidth

28.9 mm

28.9 mm

28.9 mm

28.9 mm

Weight< 10 g< 10 g< 10 g< 10 gInterface type

PCIe

PCIe

PCIe

PCIe

Ready time, maximum (to not busy)

1.0 ms

1.0 ms< 1.0 ms

1.0 msAccess times, logical

1.0 ms

0.1 ms

0.1 ms

0.1 msSequential readup to 2150 MB/s

up to 2150 MB/s

up to 2150 MB/s

up to 2150 MB/s

Random read

Up to 300,000
IOPs

Up to 300,000
IOPs

Up to 300,000 IOPs

Up to 300,000 IOPs

Sequential write

up to 1550 MB/s

up to 1550 MB/s

up to 1550 MB/s

up to 1550 MB/s

Random write

Up to 100,000
IOPs

Up to 100,000
IOPs

Up to 100,000 IOPs

Up to 100,000 IOPs

Total logical sectors

234,441,648

468,883,296

1,000,215,216

1,500,336,388

Operating temperature

0°C to 70°C (32°F to 158°F)

Dimensions

Transfer rate

68

Chapter 9 Specifications

Table 9-3 Solid-state drive specifications (continued)
128 GB*

256 GB*

512 GB*

1 TB**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications candiffer slightly.
NOTE:

Certain restrictions and exclusions apply. Contact support for details.

Solid-state drive specifications69

10 Statement of memory volatility
For general information regarding nonvolatile memory in HP business computers, and to restore nonvolatilememory that can contain personal data after the system has been turned off and the hard drive has been
removed, use these instructions.
HP business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR
memory. The amount of nonvolatile memory present in the system depends upon the system configuration.
Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shippedfrom HP, with the following assumptions:●No subsequent modifications were made to the system.

●

No applications, features, or functionality were added to or installed on the system.

Following system shutdown and removal of all power sources from an HP business computer system,
personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in
nonvolatile memory. Use the following steps to remove personal data from the computer, including the
nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in thischapter.

Current BIOS steps
Use these instructions to restore nonvolatile memory.
1.

Follow these steps to restore the nonvolatile memory that can contain personal data. Restoring or
reprogramming nonvolatile memory that does not store personal data is neither necessary nor
recommended.
a.

Turn on or restart the computer, and then quickly press esc.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

b.

Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The
computer restarts.

c.

During the restart, press esc while the "Press the ESC key for Startup Menu" message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

d.

Select the Security menu, select Restore Security Settings to Factory Defaults, and then selectYes to restore security level defaults. The computer reboots.

e.

During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

f.

70

If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make theselection to return to the prior menu.

Chapter 10 Statement of memory volatility

g.

If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the checkbox for DriveLock password on restart. Select OK to proceed.

h.

Select the Main menu, and then select Reset BIOS Security to factory default. Select Yes at thewarning message. The computer reboots.

i.

During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.

2.

j.

Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.

k.

Reboot the system. If the system has a Trusted Platform Module (TPM), fingerprint reader, or both,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor.
Press or tap f1 to accept or f2 to reject.

l.

Remove all power and system batteries for at least 24 hours.

Complete one of the following:●

Remove and retain the storage drive.
– or –●

Clear the drive contents by using a third-party utility designed to erase data from an SSD.
– or –●

Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:

If you clear data using Secure Erase, you cannot recover it.
a.

Turn on or restart the computer, and then quickly press esc.

b.

Select the Security menu and scroll down to the esc menu.

c.

Select Hard Drive Utilities.

d.

Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, andthen follow the on-screen instructions to continue.
– or –
Clear the contents of the drive using the following Disk Sanitizer commands steps:i.

Turn on or restart the computer, and then quickly press esc.

ii.

Select the Security menu and scroll down to the Utilities menu.

iii.

Select Hard Drive Utilities.

iv.

Under Utilities, select Disk Sanitizer, select the hard drive with the data that you want toclear, and then follow the on-screen instructions to continue.

NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.

Current BIOS steps

71

Nonvolatile memory usage
Use this table to troubleshooting nonvolatile memory usage.
Table 10-1 Troubleshooting steps for nonvolatile memory usage

Nonvolatilememory type
HP Sure Start flash(select models
only)Amount (Size)

Does thismemorystore
customerdata?

Does thismemoryretain datawhen power
is removed?

8 MB

No

Yes

What is the
purpose of thismemory?
Providesprotected
backup ofcritical System
BIOS code, EC
firmware, andcriticalcomputerconfiguration
data for selectplatforms that
support HP
Sure Start.

How is data entered into thismemory?

How is this memory
write-protected?

Data cannot be written to thisdevice via the host processor.
The content is managed
solely by the HP Sure Start
Embedded Controller.

This memory is protectedby the HP Sure Start
Embedded Controller.

For more
information,
see Using HP
Sure Start(select products
only)
on page 75.

72

Real Time Clock(RTC) battery
backed-up CMOS
configuration
memory256 bytes

No

YesStores systemdate and timeand noncriticaldata.

RTC battery backed-up CMOS
is programmed using
Computer Setup (BIOS), or bychanging the Windows date &time.

This memory is not writeprotected.

Controller (NIC)
EEPROM

64 KB (notcustomer
accessible)

No

Yes

Stores NIC
configuration
and NIC
firmware.

NIC EEPROM is programmedusing a utility from the NIC
vendor that can be run fromDOS.

A utility must be used towrite data to this memory
and is available from the
NIC vendor. Writing data
to this ROM in an
inappropriate manner willrender the NIC nonfunctional.

DIMM Serial
Presence Detect(SPD)configuration data

256 bytes permemorymodule, 128
bytes
programmable(not customer
accessible)

No

Yes

Stores memory
moduleinformation.

DIMM SPD is programmed by
the memory vendor.

Data cannot be written tothis memory when themodule is installed in acomputer. The specificwrite-protection method
varies by memory vendor.

System BIOS

9 MB

Yes

Yes

Stores system
BIOS code andcomputerconfiguration
data.

System BIOS code isprogrammed at the factory.
Code is updated when thesystem BIOS is updated.
Configuration data andsettings are entered using
the Computer Setup (BIOS) ora custom utility.

NOTE: Writing data tothis ROM in an
inappropriate manner canrender the computer nonfunctional.

Chapter 10 Statement of memory volatility

A utility must be used forwriting data to thismemory and is available

Table 10-1 Troubleshooting steps for nonvolatile memory usage (continued)

Nonvolatilememory type

Amount (Size)

Does thismemorystore
customerdata?

Does thismemoryretain datawhen power
is removed?

What is the
purpose of thismemory?

How is data entered into thismemory?

How is this memory
write-protected?
on the HP website; go to
http://www.hp.com/
support. Select Find yourproduct, and then follow
the on-screen
instructions.

Intel Management 1.5 MB or 7 MB
Engine Firmware(present only inselect Elite or Z
models. For more
information, go to
http://www.hp.com/
support. SelectIdentify yourproduct for
manuals andspecific productinformation, andthen follow theon-screen
instructions.)

Yes

Yes

StoresManagement
Engine Code,
Settings,
Provisioning
Data and iAMT
third-party datastore.

Management Engine Code isprogrammed at the factory.
Code is updated via Intelsecure firmware update
utility. Unique Provisioning
Data can be entered at thefactory or by anadministrator using theManagement Engine (MEBx)
setup utility. The third-party
data store contents can be
populated by a remotemanagement console or local
applications that have beenregistered by anadministrator to have accessto the space.

The Intel chipset isconfigured to enforce
hardware protection toblock all direct read-write
access to this area. AnIntel utility must be used
for updating thefirmware. Only firmware
updates digitally signed
by Intel can be applied
using this utility.

Bluetooth flash(select products
only)

2 megabits

No

Yes

StoresBluetoothconfigurationand firmware.

Bluetooth flash is
programmed at the factory.
Tools for writing data to thismemory are not publicly
available but can be obtained
from the silicon vendor.

A utility must be used forwriting data to thismemory and is madeavailable through newer
versions of the driverwhenever the flash
requires an upgrade.

802.11 WLANEEPROM

4 kilobits to 8
kilobitsNo

YesStoresconfigurationand calibration
data.

802.11 WLAN EEPROM is
programmed at the factory.
Tools for writing data to thismemory are not made public.

A utility must be used forwriting data to thismemory and is typicallynot made available to the
public unless a firmware
upgrade is necessary toaddress a unique issue.

Camera (selectproducts only)

64 kilobits

No

Yes

Stores camera
configurationand firmware.

Camera memory is
programmed using a utility
from the device
manufacturer that can be runfrom Windows.

A utility must be used forwriting data to thismemory and is typicallynot made available to the
public unless a firmware
upgrade is necessary toaddress a unique issue.

Fingerprint reader(select products
only)

512 KB flash

Yes

Yes

Storesfingerprint
templates.

Fingerprint reader memory is
programmed by user
enrollment in HP
ProtectTools Security
Manager.

Only a digitally signed
application can make thecall to write to the flash.

Nonvolatile memory usage73

Questions and answers
Use this section to answer your questions about nonvolatile memory.
1.

How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
See question and answer 6 for steps to securely erase information.
The restore defaults feature does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.

2.

a.

Turn on or restart the computer, and then quickly press esc.

b.

Select Main, and then select Apply Factory Defaults and Exit.

c.

Follow the on-screen instructions.

d.

Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It replaces the older BIOS architecture but
supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information andconfiguration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure runtime environment that supports a Graphic User Interface (GUI). In this environment,
you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the
keyboard to navigate and make menu and configuration selections. The UEFI BIOS also contains basic
system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works toinitialize the computer’s hardware before loading and executing the OS; the runtime environment allows
the loading and execution of software programs from storage devices to provide more functionality,
such as advanced hardware diagnostics (with the ability to display more detailed system information)
and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by theoperating system. Examples of this requirement would be if you upgrade or downgrade the OS.

3.

Where is the UEFI BIOS located?
The UEFI BIOS is located on a flash memory chip. You must use a utility to write to the chip.

4.

What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,data width, speed and timing, voltage, and thermal information. This information is written by themodule manufacturer and stored on an EEPROM. You cannot write to this EEPROM when the memory
module is installed in a computer. Third-party tools do exist that can write to the EEPROM when thememory module is not installed in a computer. Various third-party tools are available to read SPD
memory.

5.

What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computerconfiguration data.

6.

74

How can the BIOS security be reset to factory defaults and erase the data?

Chapter 10 Statement of memory volatility

IMPORTANT: Resetting results in the loss of information.
These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.

7.

a.

Turn on or restart the computer, and then quickly press esc.

b.

Select Main, and then select Reset Security to Factory Defaults.

c.

Follow the on-screen instructions.

d.

Select Main, select Save Changes and Exit, and then follow the on-screen instructions.

How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, disabling Secure Boot does not clear the keys. You
must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure thatyou used to create the Custom Secure Boot Keys, but select to clear or delete all Secure Boot Keys.
a.

Turn on or restart the computer, and then quickly press esc.

b.

Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.

c.

At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, andthen follow the on-screen instructions to continue.

Using HP Sure Start (select products only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors yourcomputer's BIOS for attacks or corruption.
If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state,
without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP
Sure Start is configured and already enabled so that most users can use the HP Sure Start default
configuration. Advanced users can customize the default configuration.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support.

Using HP Sure Start (select products only)75

11 Power cord set requirements
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to120 V ac, or from 220 V ac to 240 V ac.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.

Requirements for all countries
These power cord requirements are applicable to all countries and regions.
●

The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).

●

All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.

●

The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
V ac or 250 V ac, as required by the power system of each country or region.

●

The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.

Requirements for specific countries and regions
To determine power cord requirements for specific countries and regions, use this table.
Table 11-1 Power cord requirements for specific countries and regions

76

Country/region

Accredited agency

Applicable note number

Argentina

IRAM

1

Australia

SAA

1

Austria

OVE

1

Belgium

CEBEC

1

BrazilABNT

1Canada

CSA

2

Chile

IMQ

1

Denmark

DEMKO

1Finland

FIMKO

1FranceUTE

1Germany

VDE

1

Chapter 11 Power cord set requirements

Table 11-1 Power cord requirements for specific countries and regions (continued)
Country/region

Accredited agency

Applicable note number

India

BIS

1

Israel

SII

1

Italy

IMQ

1

Japan

JIS

3

Netherlands

KEMA

1

New Zealand

SANZ

1

NorwayNEMKO

1People's Republic of China

CCC

4

Saudi Arabia

SASO

7

Singapore

PSB

1

South Africa

SABS

1

South Korea

KTL

5

Sweden

SEMKO

1

Switzerland

SEV

1

TaiwanBSMI

6

Thailand

TISI

1

United Kingdom

ASTA

1

United States

UL

2

1.

The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.

2.

The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must beon each element.

3.

The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must bea two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4.

The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler andwall plug) must bear the CCC certification mark.

5.

The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a flag label.

6.

The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler,
cable, and wall plug) must bear the BSMI certification mark.

7.

For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL andCSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm² conductor size,with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions77

12 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of thebattery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

78

Chapter 12 Recycling

IndexA
AC adapter and battery light,
identifying 6
action key, identifying 12
audio-out (headphone)/audio-in(microphone) combo jack,identifying 6
Bbackup, creating 58
backups 58
BIOS
determining version 55
downloading an update 56
starting the Setup Utility 55
updating 55
Bluetooth label 14
boot order, changing 59
bottom components 13
bottom cover
removal 29
rubber feet
feet 29,
removal 29,
spare part number 29,
spare part number
feet 29,
removal 29,
spare part number 29,
buttons
left touchpad 8
power 11, 12
right touchpad 8
Ccameraidentifying 8
camera light, identifying 8
caps lock light 10
caring for your computer 25
cautions
electrostatic discharge 21, 22
cleaning your computer 25
caring for wood veneer 27
disinfecting 26

HP Easy Clean 25
removing dirt and debris 25
componentsbottom 13
display 7
keyboard area 8
left side 6
lights 9
right side 5
touchpad 8, 9
computer major components 16
computer specifications 67
connectors
power 6
control zone 8D
displayspecifications 67
display assembly
subcomponents 18
display components 7
docks, spare part numbers
drive light, identifying 5

20Eelectrostatic discharge (ESD) 21, 22
preventing damage 21, 22, 23
esc key, identifying 12F
fanremoval 40
spare part number 40
fingerprint reader 12
removal 37
spare part numbers 37
fn key, identifying 12
Ggrounding methods 21, 22, 23
guidelines
packaging 21, 27
transporting 21, 27
workstation 21

H
hard drive
removal 36
spare part numbers 36
specifications 67
HDMI port
identifying 6
heat sink
removal 42
spare part numbers 42
HP PC Hardware Diagnostics UEFI
downloading 64
failure ID code 63
starting 64
using 63
HP PC Hardware Diagnostics Windows
accessing 61, 62
downloading 62
failure ID code 61
installing 63
using 61
HP Recovery media
recovery 59
HP Sure Recover 60
HP Sure Start 70, 75
Iillustrated parts catalog 16
integrated numeric keypad,
identifying 13
internal microphones, identifying

8

J
jacks
audio-out (headphone)/audio-in(microphone) 6
K
keyboard
product description 3
keyboard with top coverspare part numbers 53
keypad, integrated numeric 13
keys
action 12

Index

79

esc 12fn 12
num lk 13
Windows 12
LlabelsBluetooth 14
regulatory 14
serial number 14
service 14
wireless certification 14
WLAN 14
left control zone, identifying 8, 9
left side components 6lightsAC adapter and battery 6
camera 8
caps lock 10
drive 5mute 10power 5, 10
touchpad 8
low blue light mode 7Mmemorynonvolatile 70
volatile 70
memory modules
removal 32
spare part numbers 32
mute light, identifying 10Nnonvolatile memory 70
num lk key, identifying 13
Ppackaging guidelines 21, 27
pointing device, productdescription 3
ports
HDMI 6
product description 2
USB SuperSpeed 5, 6
USB Type-C SuperSpeed 6
power button, identifying 11, 12
power connector
identifying 6

80

Index

power connector cableremoval 52
spare part number 52
power cordrequirements for all countries
76
requirements for specificcountries and regions 76
set requirements 76
power light, identifying 5, 10
product description
keyboard 3
pointing device 3
ports 2
product name and number,computer 14
R
recovery 58
discs 59
media 59
USB flash drive 59
recovery media 58
creating using HP Cloud Recovery
Download Tool 58
creating using Windows tools 58
regulatory information
regulatory label 14
wireless certification labels 14
Remote HP PC Hardware Diagnostics
UEFI settingscustomizing 65
using 65
removal and replacement
procedures 29
solid-state drive 33
removing personal data from volatilesystem memory 70
restoring 58
restoring and recovery methods 59
right control zone, identifying 8, 9
right side components 5
S
serial number, computer 14
service labels, locating 14
slots
memory card reader 5microSD memory card reader

solid-state drive
removal and replacement 33
specifications 68
spare part country codes 53
speakerremoval 46
spare part numbers 46
speakers 11
special keys
identifying 12
using 12
specifications
computer 67
display 67
hard drive 67
solid-state drive 68
static electricity 21, 22
support information 27
system board
removal 44
spare part numbers 44
system memory, removing personal
data from volatile 70
system restore 59
system restore point, creating 58
Ttouchpadremoval 39
settings 8
spare part number 39
touchpad buttons
identifying 8
touchpad components 8
touchpad light, identifying 8
touchpad settings, adjusting 8
touchpad zone, identifying 8, 9transporting guidelines 21, 27
traveling with the computer 14
U
USB board
removal 38
spare part numbers 38
USB SuperSpeed port, identifying
6
USB Type-C SuperSpeed port,
identifying 6

5Vvents, identifying

14

5,

W
Windows
backup 58
recovery media 58
system restore point 58
Windows key, identifying 12
Windows tools, using 58
wireless antennas, identifying 8
wireless certification label 14
WLAN antennas, identifying 8
WLAN device 14
WLAN label 14
WLAN module
removal 34
spare part numbers 34
workstation guidelines 21

Index81