1October 2022 Med Tips
CAIRE Service School Trainings and Webinars 2022
CAIRE offers In-person and Virtual Service Schools* covering both LOX and Concentrator lines.
With the easing of travel restrictions due to COVID, CAIRE will be returning to in-person Service Schools
at its Ball Ground location beginning with the November classes. Each class is a comprehensive programthat focuses on the technical and service aspects of the CAIRE family products. Class time is divided
between lecture and hands-on workshops. The seminars will help the student develop a better
understanding of how liquid oxygen equipment or concentrators work, how to identify the symptoms
and causes of potential problems and how to use the technical information that is available in theTechnical Manuals. Registration for CAIRE’s Service Schools is mandatory. Registration forms must be
received two weeks prior to the start of the class in order to guarantee availability and materials.
Table 1 - Details of upcoming trainings.
TypeLanguage

Location

Training Dates

LOXCONCCONCLOX

ItalianGermanEnglishEnglishPadova, Italy
Langenfeld, Germany
Ball Ground, GA USA
Ball Ground, GA USA

October 18October 25-26-27
November 7-8-9
November 10

Registration
byOctober 4
October 11
October 25
October 25

Training TypeWeb Training
Web Training
In-Person
In-Person*We reserve the right to cancel training seminars at short notice. Customers should ensure that they take necessary
precautions to ensure costs are covered in case of cancellation.

Concentrator Service School Topics include:
••
••
•
•

Concentrator hazards and safety precautions
Principles of pressure, flow, and saturation
Functions of the major components of a portable/stationary concentrator
Theory of operationSet up and use of test equipment
Troubleshooting, repair and performance verification/testing procedures

LOX Service School Topics include:••••••

Liquid oxygen (LOX) hazards and safety precautions
Principles of pressure, flow and liquid oxygen saturation
Functions of the major components of a liquid oxygen system
HELiOS™ system theory of operation
Reservoir and portable filling procedures
Set up and use of test equipment

Please submit your registrations forms no later than the dates in Table 1 above. If you are interested in theservice schools mentioned above, and it is past the registration date, please reach out to the registration emails

2below. Please note that as travel restrictions, and Covid-related guidelines evolve, we intend to continue
restoring CAIRE Service School to in person.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

PRODUCT UPDATES
Eclipse 5 Power Supply
Eclipse power supply (CAIRE PN:21334759) replaces the previous version (CAIRE PN: 20852326) on all
newly manufactured 2-LED Eclipse 5 devices as well as all spare power supply part kit numbers in Table
1 below. Power supply 21334759 is backwards compatible with all previously manufactured 2-LED and3-LED Eclipse 5 units.
Note: Please reference Service Bulletin 21220048 when using the 3-LED power supply (PN 5941-SEQ (US),20553100 (EU), and 20553098 (UK)) with 2-LED units as this will require label changes on the device.

Figures 1 and 2 display the different power connections between the new part number 21334759 andthe previous part number 20852326. The 21334759 new style power supplies will require different
power cable – see Table 2 for details of different cord part numbers.

3Please refer to Service Bulletin PN 21464617 for more details.

CAIRE LOX Products QDV Cleaning Kit
CAIRE released a cleaning kit for the quick disconnect valve (QDV). The kit includes a Lint Free Cloth anda Lint Free Swab-it kit tool to clean the moisture from the QDV’s. It is extremely important to wipe dry
the fill connectors on the Liquid oxygen equipment prior to the commencement of any fill. The contentsof kit PN 21484987 (Picture 1) will help simplify this task. Please refer to instruction PN 21486583 on
how to use the cleaning kit.

4Picture 1
Please refer to Service Bulletin PN 21495938 for more details.

Liberator® G4 Lock Plate
Effective February 01, 2021, the material used for the 16 position G4 lock plate, PN 13095627, waschanged from Lexan Polycarbonate to Aluminum 6061-T6. This change was implemented as acontinuous improvement measure which significantly enhances the durability of the lock plate. It also
meets torque requirements as described in IEC 60601-1 Ed. 3.1 Clause 15.4.6. Please note this is only amaterial change, there is no change to the part number. See figure 1 below.

Figure 1 - Left old plastic lock plate. Right new aluminum lock plate
Please refer to Service Bulletin PN 21496733 for more details.

5

Liberator Relief/Economizer Valve Design Change
Effective April 1st, 2020, all Liberator units manufactured after this date have the secondary relief valve(SRV) relocated from the flow control valve (FCV) to the economizer valve (Picture 1). The new SRV hasPN 21215214 and the new economizer valve PN 21341644. The old SRV and economizer valves can still
be ordered with same PN 13110217 and PN 10531833LAN.

Picture 1
Please refer to Service Bulletin PN 21495031 for more details.

Helpful Hints & FAQs
LOX Time Use Duration ChartA LOX Time Use Duration Chart can be downloaded from the CAIRE website in different languages. It
also includes details for pediatric flows. The chart can be found under every LOX product section in theKnowledge Centre (located at https://www.caireinc.com/providers/business-supportprograms/knowledge-center/ ) as well as on all LOX product pages.

6Document Update
We advise our valued customers to monitor and check that they are using the most recent revision ofany documents for the model of equipment they have. Below is a list of documents that werereleased/updated during August 2022.
•••
•
•
•
•

ML-LOX0015-5 HI FLOW CUTSHEET ITALIAN Rev F
ML-LOX0015-3 HI FLOW CUTSHEET SPANISH Rev D
ML-LOX0015-1 HI FLOW CUTSHEET FRENCH Rev E
ML-LOX0015-2 HI FLOW CUTSHEET GERMAN Rev E
ML-LOX0015 HI FLOW STROLLER CUTSHEET US ENGLISH Rev G
MN238-E
VISIONAIRE 5 manual, English
MN238-12
VISIONAIRE 5 manual, Arabic

Med Tips Distribution!
The CAIRE team is asking all current subscribers to CAIRE’s Med Tips Newsletter to register in order tocontinue receiving this monthly communication.
Please click this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - and provide us with yourcurrent information. Thank you and we appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2022 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

SERVICE
BULLETIN
PN: 21464617

RELEASE DATE:

September 3, 2019

REVISION DATE(S): September 23, 2019 (Rev B)
February 01, 2020 (Rev C)
MODEL:

SeQual® Eclipse 5®

ISSUE:New Release Eclipse 5 Power Supply

NOTES:

Effective September 2019 Eclipse power supply (CAIRE PN:21334759) will replace
the previous version (CAIRE PN: 20852326) on all newly manufactured 2-LED
Eclipse 5 devices as well as all spare power supply part kit numbers in Table 1below.
Table 1: Spare Power Supply Kit PNs
20852326S

Kit, Power Supply US Cord

20852325SKit, Power Supply EU Cord

20852324SKit, Power Supply UK Cord

Power supply 21334759 is backwards compatible with all previously manufactured
2-LED and 3-LED Eclipse 5 units.
Note: Please reference Service Bulletin 21220048 when using the 3-LED power
supply kit PN 5941-SEQ (US), 20553100 (EU), and 20553098 (UK)) with 2-LEDunits as this will require label changes on the device.
Figures 1 and 2 display the different power connections between the new partnumber 21334759 and the previous part number 20852326. The 21334759 new style
power supplies will require different power cable – see Table 2 for details ofdifferent cord part numbers.

Ref 21464617 Rev C

Page 1 of 3

Figure 1: Current Eclipse 5 power supply (PN 21334759)

Figure 2: Previous Eclipse 5 power supply (PN 20852326)
Figure 3 displays the power supply connection for use on the 3-LED version Eclipse
models. These part numbers are obsolete, replaced by the power supply kits listedabove.

Figure 3: Eclipse 3-LED Power Supply (PN 5940-SEQ)

Ref 21464617 Rev C

Page 2 of 3

Table 2: – Power Cord part numbers
Power Supply PN
5940-SEQ
5940-SEQ
5940-SEQ
5940-SEQ

20852326

21334759

Region
USA
UK
EU
AUS
USA
UK
EU
AUS
USA
UK
EUAUS

Cord only PN
3588-SEQ
3590-SEQ
3589-SEQ
20669418
4997-SEQ
4999-SEQ
4998-SEQ
21347183
2133612921475874
21336073-C4
21463776

Spare Power Supply Plus Cord
20852326S
20852324S
20852325S
21334759 + 2146377620852326S
20852324S
20852325S
21334759 + 21463776
20852326S
20852324S
20852325S
21334759 + 21463776*Use above table in conjunction with Figure 1-3 to identify cable only part number required.

CONTACT:For technical questions or concerns, contact Technical Service:USA:
800-482-2473
techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060
techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2020 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, or change theprices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly statedherein are reserved by us, as applicable.
Ref 21464617 Rev C

Page 3 of 3

SERVICE
BULLETIN
PN: 21495938

RELEASE DATE:

December 23, 2020

MODEL(S):CAIRE® LOX Products – Liberator®, Helios™, Companion® Base unitsand Portables, Sprint™/Stroller®.

ISSUE:CAIRE LOX Products QDV cleaning kit

NOTES:CAIRE is releasing a cleaning kit for the QDV. The kit includes a Lint Free
Cloth and a Lint Free Swab-it kit tool to clean the moisture from the
QDV’s. It is extremely important to wipe dry the fill connectors on theLiquid oxygen equipment prior to the commencement of any fill. Thecontents of kit PN 21484987 (Picture 1) will help simplify this task. Pleaserefer to instruction PN 21486583 on how to use the cleaning kit.

Retractable Key HolderFemale QDV Swab Tool
Male QDV Cleaning Cloth

Picture 1

Ref : 21495938 Rev A

Page 1 of 2

CONTACT:

For technical questions or concerns, contact Technical Service:
USA: 800-482-2473
techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com

For ordering information or general inquires, contact Customer Service:
USA: 800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2020 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its products,or change the prices, materials, equipment, quality, descriptions, specifications and/or processes to its
products at any time without prior notice and with no further obligation or consequence. All rights not
expressly stated herein are reserved by us, as applicable.

Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

Ref : 21495938 Rev A

Page 2 of 2

SERVICE
BULLETIN
PN: 21496733

RELEASEDATE:MODEL:

February 10, 2021

ISSUE:

16 position Liberator® G4 lock plate PN 13095627 materialchangeNOTES:

Effective February 01, 2021, the material used for the 16 position G4 lockplate, PN 13095627, has been changed from Lexan Polycarbonate toAluminum 6061-T6. This change has been implemented as a continuous
improvement measure which significantly enhances the durability of thelock plate and does also meet torque requirements as described in IEC
60601-1 Ed. 3.1 Clause 15.4.6. Please note this is only a material change,
there is no change to the part number. See figure 1 below.

Liberator® Lox Unit

Figure 1 - Left old plastic lock plate. Right new aluminum lock plateRef 21496733 Rev A

Page 1 of 2

CONTACT:

For technical questions or concerns, contact Technical Service:USA:
800-482-2473
www.caireinc.com
Europe:+44 (0) 118 936 7060
www.caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
www.caireinc.com
Europe:+44 (0) 118 936 7060
www.caireinc.com

Copyright © 2021 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, orchange the prices, materials, equipment, quality, descriptions, specifications and/or processes toits products at any time without prior notice and with no further obligation or consequence. Allrights not expressly stated herein are reserved by us, as applicable.

Ref 21496733 Rev A

Page 2 of 2

SERVICE
BULLETIN
PN: 21495031

RELEASE DATE:REVISION DATE:

June 8, 2020
July 28, 2020 (Rev. B); May 01, 2021 (Rev. C)

MODEL:

Liberator® Reservoir, Sprint™, Stroller®, and Hi Flow Stroller®

ISSUE:

Availability of Spare Flow Control Valves, Secondary Relief Valves,
Manifolds, and Economizers

NOTES:

This bulletin is meant to clarify the service part usage for previous
design and current design liquid oxygen portables and reservoirs. Referto the tables below for the appropriate service part for a given device
and the example figures for previous vs. current parts.
Table 1: Portables

Current DesignPrevious(manufactured
Designafter 1/27/2020) (manufactured
Beginning S/NbeforeCBB3120041085
1/27/2020)
11014539TS
14812860TS
21366017S
11014539TS
14812860TS
14700235T

11014521T
14034703T
14700235T
11014539TS
14812860TS
14700235T

10491253T

13110225

10564619S

21495020S

10812918S

21495021S

10812900S

21495022S

10597787S

21495026S

Ref 21495031 Rev C

Type Valve
Model
Flow Control Valves
FCV 20 PSI - 6 LPM
Sprint/Stroller W/Meter
FCV 20 PSI - 15 LPM
Hi Flow Stroller W/Meter
FCV 20 PSI - 2 LPM
Sprint/Stroller W/Meter
FCV 20 PSI - 6LPM
Sprint/Stroller W/ScaleFCV 20 PSI - 15 LPM
Hi Flow Stroller W/ScaleFCV 20 PSI - 2 LPM
Sprint/Stroller W/Scale
Secondary Relief Valves
SRV 30 psi new/ 65 psi old
Hi Flow Strollers
Manifolds
Manifold Assy 1.2L SF
SVCE
Stroller/Hi Flow Stroller
Manifold Assy 1.2L W/AutoClose VV, SVCE
Stroller/Hi Flow Stroller
Manifold Assy 1.2L,
Germany, SVCE
Stroller/Hi Flow Stroller
Manifold Assy 1.2L TF,
SVCE
Stroller/Hi Flow Stroller

Notes

Pediatric

Pediatric

Page 1 of 5

NOTE: Portable Scale units in Table 1 did not undergo the FCV change. Included
for reference.

Figure 1: Portable Flow Control Valves

Figure 2: Manifold Assembly - Current version

Ref 21495031 Rev C

Page 2 of 5

Figure 3: Manifold Assembly - Previous Version

Table 2: Liberator
Current Design
Previous(manufactured
Designafter 4/1/2020) (manufactured
Beginning S/NbeforeCBB3020140001
4/1/2020)
21449808S
21449806S21494787S
N/A
N/A

13110145
13110153
14700243T
10480511T
11018986T

21215214

13110217

21215227*13110225

21341644
21341648

10531833LAN
10670260

21341652

10670251

13307335S

21495392S

13277851S

21495393S

Ref 21495031 Rev C

Type Valve
Model
Flow Control Valves
FCV 20 PSI - 15 LPM
Liberator - 20 PSI
FCV 50 PSI - 15 LPM
Liberator - 50 PSI
FCV 20 PSI - 2 LPM
Liberator - 20 PSI
FCV 20 PSI - 6 LPM
Liberator - 20 PSI
FCV 20 PSI - 15 LPM
Liberator - 20 PSI
Secondary Relief Valves
SRV 30 PSILiberator - 20 PSI

SRV 65 PSIG
Liberator - 50 PSI
Economizer Regulators
Econ. Regulator 20 psi
Liberator - 20 PSI
Econ. Regulator 50 PSI
Liberator - 50 PSI
Econ. Regulator 20 PSI
Liberator - 20 PSI
Japan
Bracket Assembly
Bracket Lib S/A G4 Svce
Liberator
Economizer Assembly
Economizer S/A 20PSI Svce
Liberator - 20 PSI

Notes
16 Pos. Gen 4
16 Pos. Gen 4
Pediatric
12 Pos. Gen 3
12 Pos. Gen 3*Was Used also on Hi Flow
Strollers (manufactureduntil 1/27/2020)

Page 3 of 5

Figure 4: Liberator Flow Control Valves

Figure 5: Liberator Secondary Relief Valves

Figure 6: Liberator Economizer Regulators

Ref 21495031 Rev C

Page 4 of 5

CONTACT:

For technical questions or concerns, contact Technical Service:USA:
800-482-2473
techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060
techservice.global@caireinc.com

For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2021 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, or change theprices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly statedherein are reserved by us, as applicable.
Ref 21495031 Rev C

Page 5 of 5