2023 Social Impact Report
Powering curiosity to shape a better world.

Table of contents

12

COMMUNITY IMPACT

Technology for good
Employee engagement

19

OUR PEOPLE

Talent management and engagement
Diversity, equity, and inclusion
Employee wellness and growth30

OUR PRODUCTS

Robust data privacy and security
Accessible and inclusive product innovation

36

OUR PLANET

Energy and emissions management
Sustainable facilities and waste reduction

04
05

Employee-led community impact

CEO letter
Chief Diversity and Social Impact Officer letter

06

About SurveyMonkey

08

SurveyMonkey Together

42

ETHICAL AND RESPONSIBLE BUSINESSCorporate governance

Ethics and human rights
Advocacy and public policy
45

APPENDIX

Global Reporting Initiative (GRI) and SASB index
Data tables

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

CEO LETTER

A year of transformation lays
the foundation for progress
To say 2023 was a whirlwind for SurveyMonkey
would be an understatement. By the middleof the year, we had made a number of hugechanges: we became a private company, we
switched our name back to SurveyMonkey, and I
had the privilege of becoming CEO.
Coming into my role at this critical juncture, I was immediately
impressed with two things: the product and the people. Our
product is almost ubiquitous. From the leaders of major
financial institutions concerned with macro trends in investor
behavior to the deacon of a church in Australia wondering
why collections are down this week—people of all walks oflife use SurveyMonkey to answer questions big and small. But
we aren’t going to rest on our laurels—I believe in the simple
notion of better is better. That means there is always room
for improvement, and incremental changes can lead to a big
impact.
2023 Social Impact Report

In 2023 we launched some truly innovative solutions that
continue to meet the evolving needs of our varied customers,
including AI-generated surveys and an entirely new offering in
SurveyMonkey Forms. These new solutions empower our users
to gather information and insights they need to shape what’s
next in their businesses and communities.
On the people side, it was remarkable to me that throughout the
major shifts we undertook, one constant remained: the team’s
tireless dedication to helping our customers and serving ourcommunities. The people behind SurveyMonkey truly embody
the idea of better is better by pursuing progress no matterthe circumstances; they remained as resilient, dedicated, andenthusiastic as ever during this time of change, and I’m proud towork at an organization with such an enduring culture.
Our approach to hiring and developing our talent aroundthe globe is a core tenet of that culture. Our annual Social
Impact Report offers accountability and transparency into
those practices—an opportunity to both reflect on the great

Eric Johnson
Chief Executive Officer

work we have achieved this year and to identify clear areasof improvement. Our goal is to create an equitable workplace
where each person can truly belong and do the best work of
their lives. This lofty goal is ever-evolving, which means ourwork will never truly be done—again, echoing the ethos of betteris better.
At a time when the only constant is change, I am honored tolead this team through our next chapter. With the continued
dedication of the SurveyMonkey Together team and all of
our employees, we remain firmly committed to the ideals ofdiversity, equity, inclusion, and the power of our product and ourpeople to make a difference.
3

SurveyMonkey Together

Community impact

Our people

Our products

CHIEF DIVERSITY AND SOCIAL IMPACT OFFICER LETTER

Consistency
is the key
to not justsuccess, but
impactOur planet

The last year marked a pivotal moment for SurveyMonkey—
we returned to our original name, transitioned to a privatecompany, welcomed new leadership, and maintained ourunwavering commitment to diversity, equity, and inclusion (DEI)and social impact. We proved that our work in the DEI and social
impact space is not episodic or initiative-based; it’s baked into
our culture and a fundamental part of what we do, no matter
what changes we undergo.
Here are just a few things I’ve been especially proud of in thelast year:•

Our ongoing investments in leadership development:
We’ve partnered with several impressive organizations
to grow and retain our talent, which ultimately helps us
diversify our leadership bench and create opportunities
for our employees to make an even bigger impact on thebusiness.

•

The great work coming from our ERGs and DIIGs:
Our employee-driven Employee Resource Groups (ERGs)
and Diversity, Inclusion, & Impact Groups (DIIGs) continue
to have a positive impact on our company culture. Fromcelebrating and educating us all on important heritage days,
to hosting educational sessions on topics as wide-ranging as
caring for loved ones with Alzheimer’s disease to hosting a
conversation with a 1960s political activist and beyond, 2023
did not lack in opportunities for employees to drive change.

•

The continued impact of our Supplier Diversity Initiative:
SurveyMonkey met and exceeded all its supplier diversity

Antoine Andrews
Chief Diversity andSocial Impact Officer

2023 Social Impact Report

Ethical and responsible businessgoals in 2022, where we achieved our highest diverse spend
yet. In 2023, we continued on this path, scoring in the
top 90th percentile of the tech cohort for the Workplace
Diversity Survey, and spending 5.1% of our overall supplierspend with diverse suppliers.
•

Our reaffirmed commitment to the Choice model:
While other companies are returning to the office, oursteadfast commitment to flexible work empowers our
employees to do their best work in the way most suitable
to them. This also allows us to recruit the best talent, nomatter where they live—not just the best talent that lives
within driving distance to an office. “Where the curious cometo grow” transcends physical walls.

When reflecting on the last year, a quote that resonates with mecomes from the great Dr. Martin Luther King Jr.: “The arc of themoral universe is long, but it bends towards justice.”This quote feels especially timely in a moment where therole of DEI in the workplace is being questioned. But thosenarratives have not deterred our DEI and social impact efforts at
SurveyMonkey. We understand that DEI is a business imperative.
Better, more informed business decisions are made with awealth of different perspectives involved. Equitable workplaces
create an environment for creativity and innovation to thrive.
And inclusive cultures are happier and more productive. Allof these elements can positively impact a businesses’ bottom
line—and in today’s economic climate, leaders cannot afford tooverlook ways to strengthen the business. DEI and social impact
are not just moral obligations, they are business-critical.
4

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

ABOUT SURVEYMONKEY

Shaping a better world starts
with asking the right questions
That’s where we come in. We provide answers to more than 20
million questions every day so people and organizations canattract new audiences, delight customers, create advocates, andextend their competitive advantage in the marketplace.
To make an impact, we ask the right questions, listen to ourcommunities, take action based on what we learn—and we keep
at it.
Our fast, intuitive feedback management platform connects
millions of users worldwide with real-time, AI-powered insightsthat drive meaningful decisions.

VisionRaise the bar for human experiences by amplifying individual voices.

MissionPower the curious so they can shape what’s next.

ValuesOur core values help shape our business decisions, define our culture, and inspire our growth.
Through our choices, words, and actions, we strive to live our values every day.

Our vision, mission, and values help us turn insights into
action—empowering growth, propelling innovation, andchanging what’s possible.

Staycurious2023 Social ReportInnovate forcustomers

Make ithappenTrust theteamStand forequality
5

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

About SurveyMonkey
In 2023, we entered a new chapter as a private company,
joining forces with STG, a private equity partner dedicated totransforming and building outstanding technology companies
across the data, software, and analytics sectors.

9

COUNTRIES*

1,000+EMPLOYEES

where our offices and teams arelocated, headquarters in San
Mateo, California*As of FY2024.

“We’ve admired SurveyMonkey throughout our 20-year history
of investment in the insights and analytics sector. They are
one of the most iconic brands in survey technology, driven bya purpose to give a voice to everyone and anyone, including
those most often not heard. And as new investors we areproud of SurveyMonkey’s efforts to continue to improve its
social impact as a corporate citizen, as well as excited topartner with them to deliver exceptional value and innovation
to individuals, organizations, and enterprises globally.”
J.T. Treadwell,
Managing Director at STG

2023 Social Report

12.4M
26.9M
41

active users, including 95% of Fortune
500 companies

questions answered every day

an “Excellent” Net Promoter Score(NPS®) for SurveyMonkey® Enterprise6

SurveyMonkey Together
How do we create a social impact strategy that sparks
meaningful and lasting change?

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Amplifying, unifying,
and leading by example
The SurveyMonkey Together team uses an insights-driven,values-centered, and business-aligned strategy for social
impact and diversity, equity, and inclusion (DEI). At its heart
is our belief that together we can drive real progress forequity, sustainability, and social justice—building a better
future for everyone.
Within this, our focus includes bringing equity and inclusion
further into our business and the employee experience,leveraging our assets to jointly advance equity andsustainability, and sharing our depth of insights in social
impact and DEI with the world. A historic foundation for social
impact underscores this—our employee resource groups(ERGs) and diversity, inclusion, and impact groups (DIIGs),
diversity progress, engaged employees—and is pivotal toshaping what’s next in social impact.

Enact an equitable & inclusive culture
We are creating one of tech’s most inclusive cultures
through purpose-driven team engagement.

Our Purpose:
SurveyMonkey Together
is focused on creating amore equitable, inclusive,
sustainable, and just world
in order to inspire ourcolleagues and customers,
and amplify the voices
throughout our employee
ecosystem

By cultivating an environment rooted in equity, thevoices throughout our entire employee ecosystem areamplified.

Invest in a more sustainable& just world
Through an intentional and intersectional lens, we arecommitted to driving change alongside our colleagues,
within our products, and by leveraging capital, tosupport communities around the globe.

Create data-driven thought leadership
We leverage our internal superstar talent, in
addition to DEl and social impact-focused data, toshare insights and information that shape externalconversations and storylines.
2023 Social Report8SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Our priorities

Our leadership

In 2023, we conducted a refresh to our previous materiality
assessment that was conducted in 2020. This included desktop
research of environmental, social, and governance (ESG)
disclosure standards and ratings, academic research, media
review, and interviews with internal stakeholders. We also used
the SurveyMonkey platform to extend our stakeholder input to
270 additional stakeholders through our materiality survey.

The SurveyMonkey Together team is led by our Chief Diversity
and Social Impact Officer (CDSIO), Antoine Andrews. Together
with cross-functional leads across our company, our CDSIO
drives the social impact strategy and reports directly to theCEO. He provides regular updates to our Board on our social
impact strategy and progress. The Social Impact team also
engages frequently with functional leadership through our
ERGs and DIIGs. Annually, our Executive Team receives a DEI
and social impact report card that assesses their engagement
and leadership on DEI and social impact throughout the year.
The report card is used to assess each executive’s overall
performance for the year.

Based on this, we identified the following priority issues:•

Robust data privacy and security•

Ethical and responsible business•

Accessible and inclusive product innovation•

Diversity, equity, and inclusion•

Energy and emissions management•

Employee wellness and growth

Visit our website to learn more about our social impact
priority issues and to access the SurveyMonkey
materiality survey template.

2023 Social Impact Report

Ask, listen, act: stakeholder engagement
We are in the business of feedback, and our social impact
strategy is no different. In 2023, our stakeholder engagement
took many forms, from Town Halls to our SurveyMonkey
Together newsletter, to elevating the leadership of ouremployee-driven groups. For example, we sunsetted our Social
Impact Advisory Council and use our ERGs and DIIGs as criticalvoices to gain insights and perspectives to support our actions
and strategy. This allowed us to elevate leadership development
at SurveyMonkey and helped shape the DEI and social impact
work we do.

For every question, there’s another question, and many answers.
Throughout this report, you will see examples of how we ask,
listen, and act to bring new perspectives to DEI and social
impact; those that can hone in on the tactics that will enable us
to make the greatest impact in the areas that matter most.

“The feedback you gather can be oneof your greatest tools in progressing
your DEl and social impact goals—
especially when it’s gatheredconsistently and evaluatedregularly.”
Antoine Andrews, Chief Diversity and Social
Impact Officer, writing in Forbes

9SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Making it happen:2023 social impact highlights

Corporate Equality Index 100 Award: Leader in
LGBTQ+ Workplace Inclusion for 2023-2024

2023 OnCon Icon Awards: ‘Top 100 Acquisition
Team’ and ‘Top 100 Executive Team’

Comparably: Best Places to Work in the Bay
Area for 2023

Our customers, colleagues, and community inspire us tocompete, win, and give back. We focus, we act with integrity,
and we own the results.

47.1%

of global workforce identify
as women$300K

donated via SurveyMonkey
Contribute

3,354
volunteer hours

100%

Goals and targets
Goals and targets across our core focus areas drive
accountability and help us track where we are excelling or
lagging. These include:•

By 2024, achieve gender parity for women and men
in our workplace, while also including space forrepresentation from the gender non-conforming andnon-binary community.

•

By 2030, achieve net zero greenhouse gas emissions
across our operations and supply chain.

of employees agree to our Code ofBusiness Conduct and Ethics

65.5%

participation in our Gender Identity
Campaign, including tracking oftrans and nonbinary representation
2023 Social Impact Report

5.1%

of annual supplierspend allocated todiverse suppliers

76%

of employees feel
their experiences,perspectives, and unique
identity are valued

10

Community impact
How can we motivate and inspire ourselves and others tobuild a more sustainable and just world?

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Advancing equality and the power of
elevating voices—especially those that are not always heard
At SurveyMonkey, we’re proud of our legacy of corporate
philanthropy and the continued impact of our programs,
partnerships, and strategic giving initiatives. Our philanthropic
strategy centers on three pillars that we believe arefoundational for a better world: educational equity, reshaping
the workforce, and environmental responsibility. Through an
intentional and intersectional lens, we leverage our product andcapital to support our communities and inspire our employees
to give back in meaningful ways, wherever they are.

Educational equity
Expand opportunities for low-income and underserved earlyeducation and secondary students by supporting programs thatprovide high-value, equitable education.

Impact at a glance$9.3M

in product discounts through 2023

Building a more equitable workforce
Help dismantle inequitable systems and ensure that everyone,
regardless of their background, has what they need to succeed.

Environmental responsibility
Invest our money and time in organizations that addressenvironmental causes and help us reduce our organizational andindividual impact on the environment.

$17M

donated via SurveyMonkey Contribute
through 2023

$1.1M

employee matched contributions to200+ nonprofits as of 2023

11,100employee volunteer hours through 2023

2023 Social Impact Report12SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible businessTechnology for good
We are inspired by the potential of our
product to drive positive change. We
pinpoint unique opportunities that benefit
our customers and communities and power
nonprofits taking action.

SurveyMonkey Contribute is our largest mechanism forsupporting communities and one of the ways we integrate social
impact into our business and operations. This initiative allows
people everywhere to raise money for nonprofits by completing
simple surveys online. For every survey completed, we donate
US 50¢ to the nonprofit of their choice.
This is not just a philanthropic effort—SurveyMonkey
Contribute is an important part of our business because it
fuels our SurveyMonkey Audience product. Companies can use
SurveyMonkey Audience to conduct market research. Since 2011,
SurveyMonkey Contribute has raised more than $17 million forcauses such as social justice, animal welfare, and education.
Nearly a half million surveys were completed in 2023.
Through a nonprofit partner, Listen4Good other nonprofits canbuild high-quality feedback loops with clients, make strategic
decisions, deliver services, and partner more closely with thecommunities they serve. With a commitment to amplify thevoices of those often least heard, Listen4Good’s program isgrounded in principles and practices of equity and inclusion.
Listen4Good uses our SurveyMonkey products to allow
nonprofits to gather data on the effectiveness of their services.
They can then use this data to increase the impact, to makesure that they are reaching their intended beneficiaries.

SurveyMonkey surveys connect Pledge 1% companies withresources that will help them donate time, equity, product,
and profit. And as a Pledge 1% Builder, we are committed
to giving back to communities through our Survey Monkey
Contribute program.
2023 Social Impact Report13

SurveyMonkey Together

Community impact

Our people

Our products

In 2023, we continued our computer hardware donation
program as another means to support nonprofit organizations,giving new life to no longer needed computers, monitors, andother computer accessories. One successful donation was to
Aerie Africa, a US-based nonprofit organization, dedicatedto providing a home for orphaned and vulnerable children in
the Wolaita Soddo region of Ethiopia. SurveyMonkey donatedcomputers to the nonprofit, which helps accelerate students’ability to learn and improve access to information.

Our planet

Ethical and responsible business

Aerie Africa
Supporting customers and communities
Since 2017, nonprofit Soroptimist International of
the Americas, Inc. has used the SurveyMonkey
Apply platform to power their Live Your Dream
Awards. The Live Your Dream Awards help women
offset any costs associated with higher educationand training, including books, childcare, tuition,and transportation. Many of the award recipientsare survivors of domestic violence, trafficking
or sexual assault or have overcome enormous
obstacles including poverty or substance abuse.
As the relationship grew, we recognized an
opportunity to expand our work together. Each
year, SurveyMonkey sponsors two awards to headof-household women that are working to pursue
further education. We are deeply inspired following
the stories of award recipients who are using the
grants to overcome difficult challenges in the
pursuit of life-changing education.

2023 Social Impact Report14

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible businessA culture of giving
We unleash the passion and curiosity of our employees toenrich communities in the nine countries where our offices andteams are located. Through Team Gives Back, our employee
community engagement initiatives, employees donate theirtime and money to communities year-round—through volunteer
events, skills-based volunteering, giving campaigns, corporate
matching, and the activities of our employee resource groups(ERGs), and location-based diversity, inclusion, and impact
groups (DIIGs). To celebrate the time and efforts of ouremployees, we recently launched a Volunteer of the Quarter
program, celebrated at our company Town Halls and featured in
the SurveyMonkey Together newsletter and on our blog.

Our 2023 CNBC|SurveyMonkey
Workplace Survey1 confirmed that there
is a link between purpose and work.
Employees who find meaning in their work are happier—and having astrong sense of purpose scored higher than being well paid, autonomy
at work, and having opportunities to advance.

2023 Social Impact Report

We are continually listening and innovating to deepen our
culture of volunteering and giving. For example, every volunteer
event is followed by a survey. This year, our surveys showed that
our employees want to share our volunteer program with others,awarding it an NPS score of 88. Employees enjoy getting to knowcolleagues better while making an impact in their community.
In 2023, SurveyMonkey employees volunteered a total of 3,354
hours, with 25% of employees participating in volunteering andgiving.

Week of Service
Each October, we dedicate a Week of Service to ourcommunities to honor the legacy of our late CEO Dave Goldberg.
Ahead of Week of Service, we surveyed all employees to assess
the issues they care about supporting during the week. The top
choices included food insecurity, animal welfare, environmental
stewardship, and youth education.

1
CNBC|SurveyMonkey Workforce Survey; This SurveyMonkey online poll was conducted May 23-31 2023
among a national sample of 8,874 workers in the United States. Data were weighted initially for age, race, sex,
education, and geography using the Census Bureau’s American Community Survey to reflect the demographic
composition of the United States, age 18 and over.

15

SurveyMonkey Together

Community impact

Our people

Our products

In turn, we organized 30 in-person and virtual volunteer events
supporting the issues chosen by our employees. Through theAmerican Red Cross’ MapSwipe event, employees helped
validate mapping accuracy for vulnerable locations. The teamsupported youth at the Ronald McDonald Houses of Ireland,
Washington, and Oregon. In total, 250 employees devoted 740
hours across 30 events and ten geographies. Since 2015, Week
of Service has brought together employees for 6,000 hours ofgiving back to our communities.

Our planet

Ethical and responsible business2023 Week of Service

250 unique volunteers

30 events“The event I participated in felt
really rewarding. It was great toget a break from my computer in ameaningful and impactful way. I’dhighly recommend doing it again
next year and would even consider
going on my free time to volunteer
again. The staff were lovely and soappreciative of our efforts.”

10 geographies

740 hours
SurveyMonkey Employee
6,000 hours since 2015

2023 Social Impact Report16

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Dollars for Doers

Matching gifts

The SurveyMonkey Dollars for Doers program supports
employees with time off to volunteer, and a grant of $20 USD
per hour to their chosen nonprofit, up to $3,000 a year or 150
hours. Employees logged over 3,354 volunteer hours, lessthan the previous year and expected given all of the changes
throughout the company.

Through our matching gift program, in 2023 SurveyMonkey
employees gave $94,941 USD, and the company matched nearly$88,608 USD, for a total of $183,549 USD donated to causes wecare about.

Skills-based volunteering
In 2023, we launched a skills-based volunteering programin partnership with TaprootPlus that allows employees todevelop existing skills or learn new ones—while making a
difference. In the first year, 41 employees donated 67 hours of
their time to nonprofits on the platform. This time is valued
at $12,305. Employees helped with projects like grant writing,marketing plans, and how to improve surveys to better engage
donors and supporters.

Top three areas
supported by
employees are
education, animals,
and health services.

100% of participating employees reported that they
benefited from making an impact alongside a casethey care about.

100% of participating employees said they are
somewhat or extremely likely to use Taproot Plus in
the next 12 months.
2023 Social Impact Report17

Our people
How do we provide employees with engaging, inclusive, and inspiringexperiences that will enable them to do the best work of their careers?

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Creating a space where thecurious come to growWe experienced our fair share of changes in 2023—frombecoming a privately held company to shifts in our workforce.
Although change often comes with challenges, we’re proud toremain committed to putting our people first and succeeding as
one global team.
We amplify our employees’ voices, prioritize transparency, andstrive to create the most inclusive workplaces possible, nomatter where we are in the world.

For example:••

Building a world-class employee experience starts withlistening. We use surveys at touchpoints across the employee
lifecycle. Our unique ability to bring together utilization andsentiment data gives us the holistic picture we need to ask theright questions, make important decisions, and ultimately, getthings done.
•
Curiosity at Work, by Becky Cantieri, “The choice program at SurveyMonkey: remote, in-office, or hybrid
options for employees.”2

3

Benevity, The State of Workplace DEI 2023. Published April 13, 2023.

4

Curiosity at Work, by Sam Gutierrez, “AAPI Data | SurveyMonkey poll: 2023 diversity in American life”

2023 Social Impact Report

Through careful research, we gauged employees’interest and preferences in remote and hybrid work toshape our choice flexible working program. A full 84%
of our employees2 now say having a choice in where
they work positively impacts their work experience.
We’re evolving our learning and development strategy
to bring more on-demand e-learning content toemployees. This follows a survey conducted in 2023
where employees said they prefer self-guided and morerole-specific learning. We’ve also assigned “learning
partners” to each internal team to support specificlearning and development opportunities.
Research shows that 95% of candidates compare
employers’ DEI efforts when choosing between similarjob offers3.

•

We’ve learned that workers who are Asian Americanor Native Hawaiian and Pacific Islander (NHPI) face alack of leadership representation and support at theirworkplaces and seek out ERGs as vital spaces forconnection4.

•

We continue to leverage cross-functional social impact
champions, along with our ERG and DIIG leaders, togain insights, feedback, and perspective on our DEI andsocial impact priorities.

•

We solicit feedback from employees in our annual
Organization Health Survey as well as intermittent
pulse surveys throughout the year. In October 2023,
72% of our employees believed that “our seniorleadership views diversity as an important priority,”
and 76% felt that “my experiences, perspectives, andunique identity are valued.”19

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Talent management and engagement
We want SurveyMonkey employees to do the best work of
their careers. Our data-driven approach to human capitalmanagement means our employees share significant input in ourdecision-making processes, and our company-wide support forlearning and development gives them the support they need to
grow every day.
As we expand into new talent markets, like India and Costa
Rica, and leverage new tools, like AI, we continue to let our corevalues guide us in terms of how we show up for our teams.

Employee experience
Employees come to SurveyMonkey for many reasons, but they
stay for our culture of curiosity. We embrace a growth mindset,
we take risks, and we learn from those outcomes.
We’re accountable to one another, value opinions, andcommunicate with clarity and kindness.
Principles like collaboration and transparency are not justempty gestures. We work to build them into every levelof our organization, and the results speak for themselves.
Our latest organizational health assessment (formerly our2023 Social Impact Report

employee engagement survey) found that 82% of employees
feel supported by their managers and that managers are very
collaborative, and 81% of employees describe the culture as
safe, supportive, and inclusive.
These values start on day one. All new hires take part in our
Global Virtual Onboarding Program, a week-long initiation on
our culture and values. All new hires, regardless of function, also
participate in Survey FUNdamentals, a group project introducing
them to our product. Our Choice program allows workers tochoose how they’d like to work, selecting from in-person, fully
remote, or hybrid models.
Through our organizational health survey, we learned that weneeded to communicate more, especially about our company
direction. As we navigated a transitional year going from apublic company to a private one, we hosted monthly town halls
not only to share our strategy, priorities, and progress but also
to listen to employees’ perspectives and take their thoughts
into account.

20

SurveyMonkey Together

Community impact

Our people

Our products

Employee learning and development
Accelerating the growth of our employees is a major part of ourcommitment to curiosity. Our Learning and Development visionand framework mirror who we aspire to be as a company—
insights- and feedback-based, authentic, and inclusive. It
expands the skills of our employees to meet the needs of ourcustomers and to keep pace with a rapidly changing world.

Manager & Leadership
Development

Enterprise & Individual
Contributor Programs

Strengthen leadership

Our planet

Our focus for 2023 included investing heavily in leadership andmanagement development, embedding equity and inclusion into
our learning strategy, elevating our employee value proposition,and continuing our coaching and mentoring schemes.
••

Elevate our employee
value proposition•
Create a culture of feedback

Coaching & Mentoring2023 Social Impact Report

Ethical and responsible business

Developing our leaders: Learning and Talent Developmentfor LEAD, our new leadership program launched in 2023,
gives leaders access to monthly resources, exclusive
manager-only workshops, a bi-annual virtual conference,
and a suite of e-learning resources. Those at the Director
level and above attend the LEAD+ conference that includes
a deep focus on business strategy, skill development, andconnection.
Bringing DEI and learning together: Through our DEI
Learning Strategy, our partnerships with The Leadership
Consortium, Advancing Women Executives, and BetterUp
Coaching developed leaders who identify as Black,Indigenous, Latinx, Pacific Islander, two or more races,
and/or members of the LGBTQ+ community. For more
information, see Diverse leadership development.
Offering learning anytime, anywhere: We’re dedicatedto providing accessible, high-quality skills training for all
employees. Our engineering team took part in the JustIn-Time training from Udemy, certifying their skills inteamwork, discipline, and supplier involvement. Bite-sizedlearning through the 7taps microlearning tool has enhanced
many of our management trainings, which now have an 85%
completion rate.

•

Mentoring the next generation: We partnered with
Imperative to organize our peer-to-peer mentoring programs.
Of the 66 participants in 2023, 100% said they felt anincrease in fulfillment because of the program, and 96% said
their conversations were helpful.

•

Embracing a growth mindset: We hosted a companywide Curiosity Week, during which employees from all
departments and levels of expertise were encouraged totake a step back from their day-to-day, embrace their growthmindsets, and invest in themselves by investing in theirlearning. Curiosity Week 2023 included 24 sessions from 14
instructors and reached 570 participants.

Supporting human resourcesthought leadership
Human resources is one of our top use cases. Frommeasuring employee engagement to creating a better
candidate experience, our customers use our productto keep as current as possible on how their systems
and culture affect their talent. We also offer a suiteof resources, such as webinars and articles, thatcomplement our surveys and help those within humanresources streamline processes to drive impact.

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SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Diversity, equity, and inclusion
At SurveyMonkey, we believe in doing everything in our power tocreate a more diverse, inclusive, and equitable world. We standfor equality and work hard to embed DEI into everything we do.
As a company and as a community, meeting our DEI goals is
critical to our success. While we recognize the work will never
be done, we strive to make continuous headway as social issues
progress, workplaces become more equitable, and communities
grow stronger. We aim to be tech’s most inclusive workplace andinspire the collective effort it takes to boost social change.

Our Gender Identity Campaign, launched in 2022, expanded
employees’ options to capture more inclusive gender
representation of our internal workforce. In 2023, the Gender
Identity Campaign had 65.5% company-wide participation andwe can now track trans and nonbinary representation, this year
at 1.6%.
Gender in 2023

Ethnicity/Race(U.S./Canada)
1.6%
Trans and Non-Binary

DEI strategy and approach
Reaching our DEI goals is a business imperative. Through an
integrated DEI and Social Impact strategy we’re expanding
opportunities to leverage our culture, assets, and insights toachieve our goals. Visit the SurveyMonkey Together section for
more on our DEI and Social Impact strategy.

48.7%
Men

47.1%
Women

Charts do not include “Blank” and “Undeclared” answers

2023 Social Impact Report

2023 Representation numbers

White

47.9%

Asian

28.6%

Latinx

8.6%

Black

5.8%

Native/Indigenous

0.4%

Pacific Islander

0.9%

Two or more

4.9%

Not-declared

2.5%

Charts do not include “I do not wish to answer”

22SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Diverse recruiting and hiring

Leadership accountability

Ensuring that the talent pipeline reflects the breadth anddepth of our customer and user base is a top priority for our
recruiting and hiring teams. We’re committed to doing our partto dismantle inequitable systems and ensure marginalized
communities get the access they need.

No matter where you sit at SurveyMonkey, we champion
diversity and work together to create an equitable workplace. In
our recent organizational health assessment, 72% of employees
said it was clear to them how much our leaders care about
DEI, and accountability for these efforts is paramount to ourstrategy’s continued success. Progress against DEI markers
is presented to executives in an annual report card, which isaligned with their performance for the year, and we’ve continued
to achieve gender parity within the Executive team throughout
our transition to becoming a private company.

Increasing inclusive
recruiting andhiring practices

Further referralincentivefor diverse
candidates

Screening
tool to analyze
job postings
for bias

1 woman +1 person of color
interviewed forevery role

Diversityfirst rule for
executive hires

Sourcing teamspecializing indiverse hires

Candidatesurvey to gauge
experience during
interviews/hiring

In June, more than 80 leaders from across the company
gathered for our first LEAD+ Conference, a day-long summit onleadership development, management training, social impact,
and DEI at our office in San Mateo, California. Our Chief Diversity
and Social Impact Officer, Antoine Andrews, hosted a firesidechat about leadership and the importance of building trust.
Kailey Cartwright, Senior Program Manager, DEI Learning, led asession on trust, authenticity, and inclusion, and alumni of The
Learning Consortium facilitated small group breakouts. The
event also included a Give Back session boosted by corporate
donations through our Dollars for Doers program.

survey feedback and awareness of diverse recruiting/hiring bestpractice informs continual improvements in recruiting and hiring
2023 Social Impact Report23

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

DEI learning strategy
We believe we can bring DEI to life through learning. Our DEI
Learning Strategy, launched in 2022, engages all employees,
empowering them to deepen their learning while creating andfostering an inclusive environment. The strategy has three
key components that all work together to help us meet ourcompany’s goals around DEI and learning and development:
Engage, Empower, and Embed.

EngageEmpower

Embed

Goal: Build DEI champions and aspire to have every
SurveyMonkey employee skillfully engage with DEI terms
and concepts, articulate individual DEI goals, and champion
DEI in their work.

Goal: Help ensure that every SurveyMonkey people
manager and leader understands how to embed equity andinclusion into their daily management practices and deepen
their inclusive management skills through practice andapplication.

Goal: Integrate DEI into the full lifecycle of every employee’s
experience, from learning and events to processes andsystems, so that disparities in successful outcomes are
reduced and eventually eliminated.

Actions: Individual DEI-related goals | Leaders sharing DEI
game plans with their teams

2023 Social Impact Report

Actions: Managerial trainings on inclusivity | Development
experiences with a DEI lensActions: DEI integrated into quarterly GIGs, performance
management, and succession planning24

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Diverse leadership development

Data-centered thought leadership

Pay equity

We’re committed to investing in 10% of our most promisingleaders—at all career levels—through targeted leadershipdevelopment with an intentional focus on individuals who
identify as Black, Indigenous, Latinx, Pacific Islander, two or
more races, or as members of the LGBTQ+ community, as well as
our ERG and DIIG group leaders.

We leverage our internal superstar talent, in addition to DEI andsocial impact-focused data, to share insights and informationthat shape external conversations and storylines.

We continuously monitor our pay practices and policies toensure they align with our values. As part of our efforts inmaintaining pay equity, we regularly engage legal counsel toconduct pay equity audits to ensure that we are complying
with applicable equal pay laws. This is just one way we holdourselves accountable for creating a workplace where everyone
feels supported and can do the best work of their lives.

Our partnerships with The Leadership Consortium, Advancing
Women Executives, and BetterUp coaching apply a DEI lens tosystems and processes that support and accelerate employee
growth, creating new systems that support advancement fromwithin and construct environments where employees feel
comfortable being their authentic selves. 100% of participantsin all three of these programs say their work has improved andtheir skills have grown since taking part. We work closely with
the Learning and Talent Development team and have embedded
equity and inclusion into our manager learning strategy thisyear. For example, our workshop series Creating Inclusive
Environments help managers establish a baseline understandingof DEI, manage people with an equity and inclusion lens, andapply practical learnings while leading teams.

2023 Social Impact Report

SurveyMonkey partnered with several organizations in 2023 to
do this. For the third year in a row, AAPI Data and SurveyMonkey
partnered on the Diversity in American Life poll, which
examined Asian American, Native Hawaiian, and Pacific Islander
attitudes and experiences with gun violence, hate incidents,and more general experiences at work and in their communities.
We also partnered with LeanIn.Org to build our Gender in the
Workplace survey template, designed to help companies assess
gender inclusivity at work.
When it comes to creating data-driven thought leadership, wecreated a DEI and social impact series on the SurveyMonkey
Curiosity Blog, which explored topics such as “Harnessing thePower of DEI and Social Impact Together” and “Belonging andInclusion Today: The Importance of DEI and Talent Integration.”
Additionally, we’re pleased to highlight our Chief Diversity andSocial Impact Officer’s invitation to join the Forbes Human
Resources Council as an expert contributor. Throughout theyear, he authored multiple articles focused on the intersectionof human resources and DEI, talent development, and social
impact, among other topics.

SurveyMonkey receives top score of 100 on Human
Rights Campaign Corporate Equality Index
We’re proud to be celebrated as a leader in LGBTQ+
workplace inclusion as part of the Human Rights
Campaign’s Corporate Equality Index (CEI). We earned
the top score of 100 for the first time, satisfying all
CEI criteria, and designating us with the Equality 100
Award: Leader in LGBTQ+ Workplace Inclusion for2023-2024.

25

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Employee Resource Groups (ERGs)
affinity-based

Employee-led groups
Our employee-driven groups are the backbone of our DEI andSocial Impact strategy. Employee Resource Groups (ERGs) are
identity-based groups that support the unique experiencesof people in our employee base who identify as, or are readas, women, caregivers, neurodivergent, Asian Pacific Islander,
Black, Latinx, and/or LGBTQ+. Diversity, Inclusion, and Impact
Groups (DIIGs) are affiliated with our offices across the globe
in Amsterdam, the Bay Area, Dublin, Ottawa, and Portland.
Together, ERGs and DIIGs are a channel for employee insights,
a voice building awareness, our next generation of diverse
leaders, and community advocates. ERG and DIIG leadershipconvene each year for their annual Summit to connect, learn,
and share their annual goals. We continue to offer leaders fromboth groups development opportunities such as seats in our
BetterUp coaching program. In 2023, we launched regular officehours for leaders, giving them a direct line of support to theChief Diversity and Social Impact Officer Antoine Andrews andthe Social Impact team, and expanding opportunities for crossfunctional collaboration.
Activities of our ERGs and DIIGs included:•

June is significant for the 2SLGBTQ+ and Black communities,
with Pride and Juneteenth both recognized. The Queerious
and BUILD collaborated to bring together SurveyMonkey
leaders to discuss the importance of intersectionality, how
we can build a diverse team of leaders, earning allyship,learning from each other through openness and grace, and2023 Social Impact Reportfinding commonality through different lived experiences.
•••

To celebrate Latinx Heritage Month, Unidos partnered with
DIIG Bay Area to host a screening of Blue Beetle, DC’s first
Latino superhero movie.
Neurotopia launched its first Neurotopia Book Club Series—afun, casual way to connect about neurodiversity topics.
Mosaic hosted a mental health focused fireside chat, aprofessional development workshop, and a fireside chat withChief Diversity and Social Impact Officer Antoine Andrews
and AAPI Data discussing this year’s research project on theexperience of Asian and Pacific Islander (NHPI) workers.

“To develop products that truly amplify all voices, wehave to create from an authentically diverse viewpoint.
There is a member of our engineering team on every
ERG and through this they interact with people andfunctions they normally wouldn’t. The synergies
they uncover, the friends and connections built, theexpanded curiosity, it’s incredible.”

BUILDBlacks United in
Leadership Development

C.A.R.E
Caregivers

MosaicAsian and PacificIslanders

UnidosLatino/Latinx

The Queerious
LGBTQ+

Neurotopia
Neurodiversity*

WIN
Women’s International
Network

Diversity, Inclusion, and Impact
Groups (DIIGs) location-based
DIIG Bay Area
DIIG Portland

DIIG Ottawa

DIIG Amsterdam-London

Robin Ducot, Chief Technology Officer
DIIG Dublin
26

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible businessSupplier diversity
Through our supplier diversity initiative we’re committed tobringing our own and others’ business to a diverse group of
third-party vendors, advisors, and local small businesses. Our
strategy is two-pronged: to help our suppliers understand andimprove their diversity practices and to direct SurveyMonkey
supplier investments toward diverse businesses.
In 2022, we formally launched our internal supplier diversity
program, including our Supplier Diversity Policy, a Diverse
Supplier Sourcing Guide for procurement, an intranet page
with resources, and supplier diversity goals. In 2023, we nearly
achieved our goal to spend 5.5% of all supplier spend withdiverse suppliers, reaching 5.1%5.
Additionally, any company can use our publicly available
Workplace Diversity Survey to quickly and easily assess thediversity, equity, and inclusion of suppliers they use andcompanies they’re considering working with. Unlike pastvendor diversity programs (which typically only track minority
ownership), this survey tracks representation of women, racial
minorities, and LGBTQ+ individuals within a vendor’s employee
base, leadership team, and board of directors, for a more
holistic understanding. It also evaluates vendor policies andpractices to determine how inclusive they are. Additionally,
our supplier diversity toolkit, created in partnership with The
Justice Collective, shares best practices on how to source
diverse suppliers.

2023 Social Impact Report

After three successful years, in 2023, we concluded our Supplier
Diversity Coalition. Created in 2020, the Supplier Diversity
Coalition brought together 24 companies6 on a regular basis toshare best practices, learnings, and failures to advance supplier
diversity. At its height in 2022, the coalition represented $240
million in spending with diverse suppliers, making a significant
positive impact for diverse businesses. Looking ahead, we will
focus on engagement with existing suppliers and sourcing newones to continue to foster an inclusive supply chain.

Visit our 2021 Social Impact Report for more on the
Workplace Diversity Survey we developed for current
and potential suppliers, our Workplace Diversity
Report, and our Supplier Diversity Coalition.

5
Operating expenses were lower in 2023 in categories where we historically source fromdiverse suppliers. We are working to identify additional sources of diverse suppliers to meetour goal in coming years.
6
Includes SurveyMonkey.

27

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Employee wellness and growth
At SurveyMonkey, we take our employees’ entire experience
into account, centering growth in both the workplace andtheir personal lives. As a result, we’re honored to have beenrecognized by the 2023 OnCon Icon Awards as a ‘Top 100 TalentAcquisition Team’ and a ‘Top 100 Executive Team.’ Comparably
also named us a Best Places to Work in the Bay Area for 2023.

Benefits
Our world-class benefits package includes comprehensive
medical, dental, and vision insurance, mental health benefits,
generous time off, parental leave and family support, flexible
remote/hybrid work models, ample learning opportunities,
time off to volunteer, and our “Take 4” sabbatical, during which
employees who have completed five years with the company cantake an additional four weeks of paid time off.
We leverage our survey platforms to make regular adjustments
to our benefits packages based on employee feedback.
This process led to the development and enhancement oftransgender health benefits throughout 2022 and 2023, whichcame about as a result of collaboration with ERG and DIIG

2023 Social Impact Reportleaders. This included gender affirming benefits for Canadian
employees and gender transition guides for global use.
In 2023, we launched another new benefit called the C.H.O.I.C.E
Fund, which stands for Connection, Health, Office, Invest,
Career, and Education. This fund is a dedicated budget thatevery full-time employee gets to use toward work, health,wellbeing, or self-improvement. Some examples of the ways
employees have used this 100% customizable benefit include:•

Connection: caregiving for children or aging family
members•

Health: gym equipment, meditation, Pilates classes,
new hiking shoes•

Office: new chairs, internet, earbuds, standing desks•

Invest: tax prep services, financial planning•

Career: conferences, classes, certifications•

Education: student loan repayments, child education

We also launched Lyra in 2023, which greatly expanded ourmental health benefits and support resources. With Lyra,
employees and their benefits-eligible dependents can meet witha certified coach or licensed therapist virtually or in person for
up to 12 sessions per year.

Parental Leave
All SurveyMonkey employees are eligible for 16 weeks of paid
parental leave, from the birth or placement of a new child,whether through adoption, foster care, or surrogacy.

Employee health and safety
We care deeply about the safety and wellbeing of our employees
and workers throughout our value chain. SurveyMonkey uses
Zendesk, our internal intake tool, and maintains an internal
incident reporting system to monitor safety across all our sites.
Our buildings are compliant with all local safety laws, which areoverseen by our Workplace Services Team.

28

Our products
What answers do curious people need to drive positive
impact in their business, lives, and communities?

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Designing our products and technology
to understand people’s perspectives
and listen to their needs
Curiosity is our superpower. We give our customers the insights
they need to make decisions quickly and confidently. For
brave and ambitious teams, organizations, and communities,
SurveyMonkey helps turn insights into action, empowering ourcustomers to grow, innovate, and change what’s possible.
With 95% of the Fortune 500 and more than 12.5 million people
actively using our platform, we understand the need for thehighest possible product standards. Customers use our survey
features to collect everything from employee performance
reviews to market research data to confidential personal
information. And because we’re always innovating, that list is
growing.
Data privacy and security are part of how we operate day
in and day out. We work tirelessly to protect the data ourcustomers need, comply with the latest security guidance and2023 Social Impact Report

regulations, and lead the way in a technological landscape thatis constantly evolving.

68%
of consumers throughout the world
said they are either somewhat or very
concerned about their online privacy7.
7
The International Association of Privacy Professionals (IAPP), “Privacy and Consumer Trust”, PublishedMarch 2023.

30

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Robust data privacy and security
Through a combination of strong governance, stringent
compliance, and a reliance on cutting-edge security features, we
make sure our customers’ and employees’ personal informationis treated with the respect and care it deserves.

Data privacy and security governanceOur endeavor to safeguard customer data extends to the highest
levels of our organization. We have developed governancemodels to help ensure data privacy and security are clearly
linked with our business strategy, that roles and responsibilities
are defined and assigned to the right people, and that privacy
and security needs are considered alongside other businesspriorities. Our Security Council and Data Governance Committee
provide updates to our Executive team and Board quarterly.
They also lead the security risk management strategy andimplementation. Working groups drive risk management
implementation and continuously enhance existing processes
across key functions.
Visit the appendix for more details on our Data Privacy
and Security governance structures.

2023 Social Impact Report31SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Data privacy
We believe that our customers’ trust should be earned andmaintained. We’re dedicated to treating their data with careacross the full lifecycle, and our privacy governance programemphasizes continuous improvement and a culture of privacy
across the organization. That means designing products
specifically with privacy in mind, designing processes andprocedures to reflect privacy requirements and customers’
expectations, being transparent about the kinds of data wecollect, fully informing customers of their data privacy rights,
taking a proactive, preventative approach to breaches andincident management, and investing in Data Loss Prevention(DLP) solutions, particularly in remote work environments.
We leverage industry best practices and technology to enhance
our data protection practices. In 2023, we began partnering with
Ethyca to develop functionality that enables clear, timely, andsystematic view and mapping of the personal data we process,both in our own environment and with third party vendors.
This allows us to more proactively work on any privacy andsecurity risks, track compliance, and keep us on the front lineof protecting privacy as our products, partners, and processeschange.
We’re compliant with a host of global and regional privacy
regulations, including the General Data Protection Regulation(GDPR) in the EU, which consists of some of the world’s strictest
obligations on data handling. We also comply with the California

2023 Social Impact Report

Consumer Privacy Act, the EU-U.S. Data Privacy Framework(DPF), the UK Extension, the Swiss-U.S. DPF Principles, theonward transfer liability provisions of the DPF, and the TransAtlantic Data Privacy Framework for data transfer.
Artificial Intelligence (AI) has also become a key focus area forour privacy and security teams in the last 12 months. We view
ethical and transparent use of AI as critical to our businessgrowth and to building trust with our customers and employees.
Visit the responsible and ethical AI section tolearn more.

IT security
In a threat landscape that is constantly evolving, the need for
security is greater than ever. To that end, we practice constantvigilance when it comes to protecting our systems.
We have achieved ISO 27001 certification for our information
security management systems. The SurveyMonkey Enterpriseproduct offers HIPAA-compliant features, our SurveyMonkey
Wufoo®, and SurveyMonkey Apply products carry the Payment
Card Industry’s Data Security Standards (PCI DSS 3.2)
certification, and our SurveyMonkey Enterprise, GetFeedback
Direct, and GetFeedback Digital products are SOC 2 Type 2

certified. Our technical infrastructure is hosted within worldclass, SOC 2 accredited data centers. We encrypt all our datausing AES 256 base encryption, and our development team
employs secure coding techniques and best practices, focusedaround the OWASP Top Ten.
Our employees are our first and best defense against security
threats. We maintain all-employee trainings for both security
and privacy. We also conduct periodic simulated phishingcampaigns to validate our awareness and regularly review andupdate our information security policies, which employees mustacknowledge annually.
We strive for complete transparency around our privacy andsecurity practices. For more information please visit our Privacy
Notice and Security Statement.

32

SurveyMonkey Together

Community impact

Our people

Our products

Inclusive productinnovation
We grow and innovate right alongside our customers. To deliver
value to them, we listen, we understand, and we act. We
demonstrate this not only in our approach to new products, like
SurveyMonkey Forms and Build with AI, which we launched in
2023, but also in our approach to existing products.
We’re making our offerings more accessible, more inventive, andmore inclusive so that a wide spectrum of human perspectives,
abilities, and backgrounds can find a home with us.

Our planet

Ethical and responsible businessHonoring local teachers: McDonald’s restaurants in Pittsburgh
recognized area teachers for the fourth annual Outstanding Educators
Awards, using the SurveyMonkey platform to nominate exceptional
teachers in grades K-12.

Understanding support for writers and actors: As labor disputes
spread throughout Hollywood in 2023, the LA Times used SurveyMonkey
to find that nearly 75% of respondents were aware of the strikes andmany said they sympathize with the striking actors and writers.

Talking to farmers about the health of their cattle: The Farming
Community Network (FCN), a UK-based nonprofit, used SurveyMonkey tosolicit British farmers’ feedback on the impacts of bovine tuberculosis.

Checking in about mental health: FlexJobs relied on SurveyMonkey
to complete its 2023 Work Insights Survey of more than 5,600 people,
96% of which said a remote or hybrid work arrangement is best for theirmental health.

Visit our website for SurveyMonkey productaccessibility features.

SurveyMonkey in the wild
For more than twenty years, we’ve seen our survey platform
be a force for positive change across industries, audiences,and communities. We think of our customers as our partners in
product innovation, putting our offerings to use in interesting,often surprising ways.
2023 Social Impact Report

Taking the pulse on AI: Bank of America used SurveyMonkey to find that
59% of internet users are already using ChatGPT.

33

SurveyMonkey Together

Community impact

Our people

Our products

Authentic input: bringing together the two AIs
We’re using AI to create better surveys, gather higher-quality
responses, and spot insights quicker. We also believe in the
power of human voices—the authentic input that powers every
survey or form filled out. It’s a challenging balance, but one
we’re committed to—weaving together the best of humanity,
AI and machine learning (ML), and billions of questions andreal responses.
In 2023, we continued to develop SurveyMonkey Genius®,
our suite of products that utilize the power of AI/ML to help
users create and send surveys and forms faster and better
understand their data. Our newest feature, Build with AI, wasdeveloped by incorporating our expertise in the survey spaceon top of the latest GPT technology from OpenAI. It allows
users to craft effective surveys in as little as 30 seconds by
simply describing their survey goal in a few sentences. These
products draw on our nearly 25 years of gathering data on
survey structure, question content, and respondent behavior,
which ensure that these features are as accurate, adaptive, andeffective as possible.

Embracing ethical and responsible AI
AI is a major advancement in our industry, and we’re committed
to using it responsibly. We have undertaken significant work toestablish an AI governance and risk management framework.
These include a clear structure of ownership, accountability
2023 Social Impact Report

Our planet

Ethical and responsible businessand decision-making authority, corporate-wide policies andrisk management procedures, compliance monitoring, acatalog of approved use cases, and upskilling for employees todevelop and use AI systems responsibly, including participationin cross-industry forums, associations, knowledge-sharing
groups, and more.
Our cross-functional AI Working Group collects expertise fromacross the company, gathering our leaders in legal, security,
IT, data science, and engineering to set our AI policies andoversee risk management. We have also mapped our policies
to the upcoming EU AI Act and the U.S. National Institute ofStandards and Technology (NIST) Framework for AI.
In 2023, we participated in early adopter training as a memberof the inaugural IAPP Governance Foundational Supporters.
The initiative includes companies who are committed totraining employees to ensure their company have the skillsets
needed to scale and deploy AI safely and in line with emerging
laws and policies.
In designing our AI-powered solutions, we take what’s known
as a “walled garden” approach. For example, in Build with
AI we limit user access to survey creation content only. We
have invested significant resources in constructing a deidentification pipeline, to protect private customer data fromappearing in the general feed. We’ve also integrated withseveral features that look for bias in AI models and how tosolve for it, ensuring that inclusivity is a cornerstone of ourongoing and ever-evolving product design.
34

Environment
What will it take to build a net zero business?

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Shaping a more sustainable businessthat protects the planet and minimizes
our negative impact on it
As a global company, we understand the urgency to address
climate change and avoid its most harmful consequences. We’redoing our part to responsibly measure, manage, and improve
the impacts of our business on the planet.
To establish our environmental ambitions, in 2023 we turned
to our peers and stakeholders. Through benchmarking andresearch we defined where we stand today, and where we aspire
to be in the future. We learned that our peers are beginningto develop net-zero roadmaps rooted in science and that
although absolute emissions for SurveyMonkey are among thelowest compared to its peers, our intensity-based emissions
are higher. As our world continues to shift—with environmental
sustainability coming further into focus for our communities—
we’ve been even more inspired to rethink how our business candrive change.
2023 Social Impact Report36SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Energy and emissions management
1%
In 2023, we continued to minimize our overall environmental
footprint by measuring our greenhouse gas (GHG) emissions anddeveloping a roadmap to achieve net zero GHG emissions across
our operations and supply chain by 2030. To start fulfilling thiscommitment, we determined our baseline environmental data,
pinpointed the largest sources of our GHG emissions—acrossScope 1, Scope 2, and Scope 3—and developed a multiyear
strategy for reaching net zero by focusing on these key sources.
The vast majority of our overall GHG emissions [99%] are fromthree sources:
1. Purchased products, goods, and services (Scope 3)
2. Business travel (Scope 3)
3. Employee commutes and remote work (Scope 3)

Scope 1
Direct GHG emissions occurring from SurveyMonkey
business operations

99% Scope 3 (Upstream)
Indirect GHG emissions of our value chain (notincluding Scope 2), made up of:
Products, goods and services: 80% of total
Business Travel: 11% of total
Employee commute and remote work: 8% of total

For 2023, we decreased our GHG emissions 9% over 2022.
This can be attributed to downsizing our office footprint andpurchasing Energy Attribute Certificates (EAC’s) to achieve
100% renewable electricity, essentially eliminating our
Scope 2 emissions.
2023 Social Impact Report

Total GHG emissions in 2023: 20,469 metric tons of CO2e37

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Partnering with suppliers
across each phase

Charting our path to net zero
In 2023, our company developed a robust, three-phase approachto achieve net zero GHG emissions by 2030, which we’ll begin
implementing in 2024.
•

Phase 1: To begin, we’ll first focus on reducing our Scope
1 and 2 GHG emissions, with an emphasis on renewableelectricity and right-sizing our real estate footprint.

•

Phase 2: By 2028, we’ll establish a Scope 3 GHG emissions
reduction target that’s aligned with the Science Based Target
initiative (SBTi).

•

Phase 3: In Phase 3, we’ll build on progress made in earlier
phases and, ultimately, aim to achieve net zero GHG
emissions across our operations and supply chain by 2030.

•

2024-2026

2026-2028

2028-2030,
and beyond

Phase 1
Reducing Scope 1 & 2

Phase 2
Reducing Scope 3

Phase 3
Achieving Net Zero

Reach 100% renewable electricity bytransitioning where possible and purchasing
carbon offsets to account for any gaps (whererenewables aren’t yet available)•

Right-size our real estate footprint, continue
to prioritize energy-efficient office spaces(e.g., LEED certification), and reduce overall
consumption•

Set Scope 3 GHG emissions reduction target,aligned to the Science Based Target initiative(SBTi)•

Reduce GHG emissions of employees’commutes, business travel, and remote work•

Advance progress of earlier phases—continuing
to measure and manage our impacts•

Purchase high-quality carbon offsets withdemonstrated positive impact, as needed, andafter all other reduction efforts•

Begin gathering additional
supplier data to better
understand the greatest
sources of our Scope 3 GHG
emissions•

Analyze suppliers’ GHG
emissions reduction strategies
and science-based targets•

Incentivize suppliers tominimize their environmental
impacts and encourage themto set science-based targets

Our environmental roadmap

2023 Social Impact Report38

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Innovating for more energy-efficient technologies

Encouraging sustainable transportation

We’re evolving our products and solutions in tandem withadvances in AI and ML. As we do, we’re aware of the power
these features require to function, as well as the environmental
implications of their increasing use. So, we’re developing our AI
and ML solutions with energy efficiency in mind—saving financial
and environmental resources to offset the operational resources
they require. Once launched, we’ll measure and manage theenvironmental impacts of these products on an ongoing basis.

As part of our GHG emissions reduction strategy, we promotesustainable transportation options globally. Employees canuse their C.H.O.I.C.E funds to cover the cost of their public
transportation if they choose to do so.

Globally, we also continue to operate 100% of our dataprocessing and storage via the cloud. Shifting has allowed us
to save up to 88% of CO2 emissions associated with data
center usage.

2023 Social Impact Report“I love the C.H.O.I.C.E fund. I usedmine to buy a new stationary
exercise bike. Now, because I work
mostly from home, the time I would
be commuting I spend riding mybike. It’s a win-win!”
SurveyMonkey Employee

39

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Sustainable facilities and waste reduction
Around the world, we’re working to right-size our real estate
footprint to match our employees’ needs and our hybrid working
model. This requires ongoing evaluation of how we’re using ourspaces and mindfulness of our environmental impacts withinthem. In 2023, we opened an office space in India and reduced
office space across all our locations.
We’re proud that three of our key office spaces have earned
LEED certifications—demonstrating best practices insustainable facilities management. When exploring new
offices, we prioritize buildings that have received sustainability
certifications.

LEED Gold Certification:
Portland and San Mateo

LEED Silver Certification:
Ottawa2023 Social Impact ReportManaging waste
Our waste management approach is focused on two key
components: waste reduction and recycling. We have eliminatedsingle use bottles and cutlery in our offices. All offices have a
recycling program and some also offer composting.

Employee-led
community impact
In 2023, we continued to deepen our community
engagement with employee volunteering and donations
that directly benefited our planet. On Earth Day, we
provided employees with funds in their YourCauseaccounts to plant one tree each through donations to
One Tree Planted, a nonprofit organization working
to combat deforestation and promote environmental
sustainability. During our Week of Service, employees
participated in beach cleanups in the San Francisco Bay
Area and numerous trail cleanups around the world,
including Padua, Italy; Petrie Island, Ottawa, Canada;
and Portland, Oregon.
40Ethical andresponsible business
What does it mean to authentically live our values?

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible businessGuiding principles for how we operate
Corporate governance

Ethics and compliance

SurveyMonkey is a values-driven organization. Our values are more than just words: they
serve as our expectations for each other and ourselves and drive the operating principles
that we set internally for our team and externally for our partners.

We value our reputation for integrity and strive to adhere to the highest ethical standards
in conducting business and to comply with all applicable laws and regulations.

Board structure and composition
SurveyMonkey was acquired by an investor consortium, led by the private equity firm STG.
We have a single Board of Managers, with no committees.

Risk management
At SurveyMonkey, we emphasize risk management across our business, including
evaluating risks from a business, compliance, privacy, security, and AI perspective. Our risk
management is overseen by our Board.

SurveyMonkey works to create a culture of trust, which is aligned to our core values.
We embrace honest and ethical conduct in everything we do, and every employee
has a responsibility to maintain and advance the ethical values of the company. We
ask employees to agree to our See Something, Say Something policy. We believe thatorganizations that operate ethically and with integrity build value over time and have thebest chance for long-term success. Our commitment to conducting business with honesty
and integrity is captured in our Code of Business Conduct and Ethics. The Code serves
as a source of guiding principles and applies to all our employees, officers, and directors,
including our chief executive officer, chief financial officer, and other executive and seniorfinancial officers. We require annual certification that our employees have received and willcomply with the Code. Additionally, all new team members must sign an acknowledgment
form confirming that they have read the Code and that they understand and agree tocomply with its provisions.

Visit the Products section for our commitment to ethical and responsible AI.
2023 Social Report42

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Advocacy and public policy
Our public policy efforts are focused on three areas: social equity and human rights,
environment and climate change, and data privacy and security. These areas align to our
mission and values, business goals and objectives, and priority social impact issues.
Our external issues rubric, a scoring tool that’s deployed within 24 hours of an issue
breaking, identifies the events and issues most relevant to us, our customers, and thecommunities in which we operate. We make an impact through partnerships with leadingorganizations and movements, legislation and policy engagement, and data-driven thought
leadership and research.
In 2023, we continued to build partnerships to influence legislation and policies, andcreated civic engagement guidance that aligns with our values and business priorities.
This included supporting the Count Us In Pledge, being recognized by the Human Rights
Campaign for our support of 2SLGBTQ+ inclusion and equality, and calling for deeper action
and visibility. Additionally, we published our second annual “State of Our Nation” poll inpartnership with The 19th News, an independent, nonprofit newsroom reporting on gender,
politics, and policy. The survey of more than 20,000 adults across the US is designed toshed light on what women, particularly women of color, and 2SLGBTQ+ people think about
the issues animating our politics. This year, in addition to questions about democracy,
abortion, and other issues, we added questions on gender-affirming care and gun control.
We also continued providing civic engagement resources for our global employees andwe continue to support a permanent path to US citizenship for Dreamers under the DACA
legislation.

2023 Social Impact Report43SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

About this report
Our 2023 Social Impact Report includes information fromacross SurveyMonkey’s global operations, and all information
is provided for the fiscal year ended December 31, 2023, unlessotherwise noted.
We disclose metrics in alignment with the Sustainability
Accounting Standards Board’s (SASB) Software & IT Services
sector standard and with reference to the GRI 2016 Standards:
Core option.
We look forward to your questions and feedback on how wecontinue to make a difference through social impact.

2023 Social Impact Report44Appendix

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

DATA PRIVACY

Data privacy and security governanceThis governing model formalizes and standardizes
existing practices in the company (including
through the Information Security Policies) andsupports both our ISO and SOC standards.

Board ofManagers

Structure of accountability
2023 Social Impact Report

Advisory and implementation
guidance

Controls design andimplementation

Coordination by
GC/VP Global
Privacy & Security

Es
ca
lat
ion

Es
ca
lat
ion

Data Stewards Working Group
Business and Technical Data Stewards across the organization

Compliance ownership, vision, andstrategic decision making

Executive teamISMS Council - Mgmt & Oversight
VP PrivSec/ VP IT/Bus Syst Head of
Security and Head of SecEng

Governance oversight

n
tio
nta
me
ple
Im

Data Governance Committee

n
tio
nta
me
ple
Im

Executive team

SM Boardof Managers

Compliance oversight

ISMS Advisory Committee

Compliance ownership, vision, andapproval of policies

Strategic planning and support

Advisory and risk
management

Security structure of accountability
46

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Community impact

Our people

Our products

Our planet

Ethical and responsible business

SurveyMonkey 2023 GRI Content Index
GRI 102: General Disclosures
Disclosure

Description

Cross-Reference, Omissions, and Explanations

Organizational Profile
102-1

Name of the organization

SurveyMonkey

102-2

Products and Services

Products and Services

102-3

Location of headquarters

San Mateo, California, USA

102-4

Location of operations

SurveyMonkey has offices in 7+ countries including United States, Canada, United Kingdom, Ireland, Amsterdam, Australia, and India

102-5

Ownership and legal form

SurveyMonkey is a privately held C-Corporation

102-9

Supply chain

Looking ahead, we will focus on engagement with existing suppliers and sourcing new ones to continue to foster an inclusive supply chain.

102-10Significant changes to the organizationand its supply chain

In 2023, we were taken private through a sale of the Company to an investor consortium led by STG Partners.
We expanded our internaional footprint through the formation of subsidiaries in Costa Rica and India, and we are in process of rightsizing our office spaces in San Mateo,
Dublin and Amsterdam as a result of our hybrid workforce.
Looking ahead, we will focus on engagement with existing suppliers and sourcing new ones to continue to foster an inclusive supply chain.

102-11

Precautionary Principle or approach

Following the sale of the company last year to an investor consortium led by STG Partners, the Company has continued to scale the business through the right-sizing of officespace, workforce reduction, refined product and marketing strategies and efficiencies in the go-to-market strategy.

102-12External initiatives

Pledge 1% Builders Network102-13

Membership of associations

American Chamber of Commerce Ireland
Dublin Chamber of CommerceStatement from senior decision-maker

CEO letter, p.3

Values, principles, standards, andnorms of behavior

About SurveyMonkey, p.5

Governance structure

We are managed by a Board of Managers

Strategy102-14
Ethics and Integrity
102-16
Governance102-182023 Social Impact Report47

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Community impact

Disclosure

Our people

Our products

Our planet

Ethical and responsible business

Description

Cross-Reference, Omissions, and Explanations

Stakeholder Engagement102-40

List of stakeholder groups

Board of Managers
Customers
Employees
Nonprofits102-41

Collective bargaining agreements

None of our U.S. employees is represented by a labor union or is the subject of a collective bargaining agreement.

102-42

Identifying and selecting stakeholders

Board of Managers: Selected by Symphony Technology Group (STG)
Customers: Users of SurveyMonkey products, including both sales-assisted and self-service users.
Employees: All SurveyMonkey employees globally.
Nonprofits: Nonprofit partners identified through an application review and identification review process.

102-43

Approach to stakeholder engagement

All stakeholders groups were engaged as part of our 2023 Materiality Analysis. Regular channels and frequency for engagement with each stakeholder group include, but are
not limited to:
Board of Managers: Monthly meetings with executive staff
Customers: Monthly CX Roundtable, NPS scoring survey, real time feedback on customer experience.
Employees: Quarterly engagement surveys; annual employee survey; quarterly growth, impact, and goal (GIGs) conversations with managers; Curiosity Chats with executive
leadership team.
Nonprofits: Ad hoc engagement with current partners, inclusion in materiality process for all current partners.

Key topics and concerns raised

Board of Managers: General oversight of the business, including: strategy, operations, crisis and risk management; social impact and ESG efforts and performance;
governance policies.
Customers: Feedback on products, support and help content, and likeliness to recommend SurveyMonkey products and services.
Employees: Employee experience, wellness, development opportunities, DEI initatives.
Nonprofits: Community support through nonprofit partnerships, opportunities with SurveyMonkey Contribute, leveraging other company resources to support communities,
and impact of contributions.

102-46

Defining report content and topic
Boundaries

Contents, p.2

102-47

List of material topics

In 2023, we underwent a materiality analysis. Updated issues can be found on p. 9102-48

Restatements of informationNone

102-49Changes in reportingNone

102-50

Reporting period

This report provides information for the period beginning January 1, 2023 through December 31, 2023, unless otherwise noted.

102-51

Date of most recent report

April 2023

102-52

Reporting cycle

Biennial

102-53

Contact point for questions regarding
the report

SurveyMonkey Social Impact Team
Email: surveymonkeytogether@surveymonkey.com
Mailing: 1 Franklin Parkway, Building 910, San Mateo, CA 94403

102-54Claims of reporting in accordance with
the GRI Standards

This report has been prepared in accordance with the GRI Standards: Core option.

102-55

GRI content index

GRI Index, p. 47

102-55External assurance

We have not received external assurance for this report.

102-44

Strategy2023 Social Impact Report48

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Our products

Our planet

Ethical and responsible business

SurveyMonkey 2023 GRI Content Index
GRI 200-400: Topic-Specific Disclosures 2016*
Material TopicManagement Approach Cross-Reference

Relevant External Entities

Organizational Profile
GRI 302: Energy 2016

Energy and emissions management, p. 37

Customers

GRI 305: Emissions 2016

Energy and emissions management, p. 37

Customers

GRI 403: Occupational Health and Safety 2018

Employee wellness and growth, p. 28

Board of Managers
Customers

GRI 405: Diversity and Equal Opportunity 2016

Diversity, equity and inclusion, p. 22

Board of Managers
Customers
Nonprofits

GRI 413: Local Communities 2016

Diversity, equity and inclusion, p. 22

Board of Managers
Customers
Nonprofits

GRI 418: Customer Privacy 2016

Data privacy and Security, p. 31

Board of Managers
Customers

Social*With the exception of GRI 403 that applies the 2018 version of the GRI Standards, this report applies the 2016 version of the GRI Standards; “2016” refers to the Standards
issue date, not the date of information presented in this report.

2023 Social Impact Report49

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Community impact

Our people

Our products

Our planet

Ethical and responsible business

SurveyMonkey 2023 GRI Content Index
GRI 200-400: Topic-Specific Disclosures 2016*
Topic

Disclosure

Description

Cross-Reference, Omissions, Explanations

Environmental
GRI 302: Energy 2016

302-1

Energy consumption within the organization

Enviromental performance, p. 36

302-4

Reduction of energy consumption

Enviromental performance, p. 37

305-1

Direct (Scope 1) GHG emissions

Enviromental performance, p. 37

305-2

Energy indirect (Scope 2) GHG emissions

Enviromental performance, p. 37

305-3

Other indirect (Scope 3) GHG emissions

Enviromental performance, p. 37

305-5

Reduction of GHG emissions

Enviromental performance, p. 37

306-1

Waste by type and disposal method

Enviromental performance, p. 40

401-1

New employee hires and employee turnover

Workforce performance, p. 59

401-2

Benefits provided to full-time employees that are not provided to temporary or part-time employees

Employee wellness and growth, p. 28

401-3

Parental leave

Employee wellness and growth, p. 28

GRI 403: Occupational Health and Safety 2018403-6

Promotion of worker health

Employee wellness and growth, p. 28

GRI 404: Training and Education 2016**

404-2

Programs for upgrading employee skills and transition assistance programs

Talent management and engagment, p. 20

404-3

Percentage of employees receiving regular performance and career development reviews

Talent management and engagment, p. 20

GRI 405: Diversity and Equal Opportunity 2016405-1

Diversity of governance bodies and employees

Diversity performance, p. 22

GRI 413: Local Communities 2016413-1

Operations with local community engagement, impact assessments, and development programs

Community Impact, p. 13

GRI 418: Customer Privacy 2016

418-1

Substantiated complaints concerning breaches of customer privacy and losses of customer data

SurveyMonkey had no material breaches of customer privacy (unauthorized access,disclosure, or use of customer data) and there were no losses of customer data in 2023.

GRI 305: Emissions 2016

GRI 306: Effluents and Waste 2016**
SocialGRI 401: Employment 2016***With the exception of GRI 403 that applies the 2018 version of the GRI Standards, this report applies the 2016 version of the GRI Standards; “2016” refers to the Standards issue date, not the date of information presented in this report.
**We have reported additional disclosures not related to material topics.

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Our people

Our products

Our planet

Ethical and responsible business

SurveyMonkey 2023 SASB Table Update
Software & IT Services Sustainability Accounting Standard 2018*
SASB Code

Accounting Metric

Answer, Cross-Reference, Omissions, and Explanations

Environmental Footprint of Hardware Infrastructure
TC-SI-130a.1"(1) Total energy consumed,

Environmental performance, p. 37

TC-SI-130a.2(2) percentage grid electricity,

Environmental performance, p. 37

TC-SI-130a.3

Discussion of the integration of environmental considerations into strategic planning for data
center needs

In June 2019, we executed a 5-year, $25M agreement with AWS to migrate our data processing and storage to AWS's cloud infrastructure, which tookeffect in 2020. AWS has a long-term commitment to use 100% renewable energy. By moving away from on premise infrastructure to the AWS Cloud,SurveyMonkey can reduce emissions by up to 88% due to environmental economies of scale.

Data Privacy & Freedom of Expression
TC-SI-220a.1

Description of policies and practices relating to behavioral advertising and user privacy

SurveyMonkey, our service providers, and/or other third parties that we work with place cookies when users visit our website and open emails that
we send. This is designed to provide our customers with more tailored marketing content about our services and/or other services, and to evaluate
whether the content is useful or effective. We also use data from these cookies and equivilent technologies to find other interested parties who may
be interested in our products and services and tailor ads to those individuals.
For instance, we evaluate which ads are clicked on most often, and whether those clicks lead users to make better use of our tools, features, andservices. We have implemented cookie management tooling on our websites which, depending on the user’s location, either allow the user to rejectcookies prior to them being set (or to consent/reject use of some or all categories of cookies) or to opt out of further use of cookies on site landing.
This cookie preference tool is intended to give our users choice as regards to which cookies they receive and the type of experience the want.
Rejecting cookies or opting out does not necessarily mean users will not receive any ads on the internet; it just means that they will not receive
tailored ads based on their activities and inferred preferences on our site.
Privacy Notice - Personalize marketing

TC-SI-220a.2

Number of users whose information is used for secondary purposes

We only use information from users for the purposes of delivering the services, improving our services and marketing, and selling our services.
We do not view any uses as secondary to these primary purposes as stated in our Privacy Notice: Privicy Notice - How we use the information we collect

TC-SI-220a.3

Total amount of monetary losses as a result of legal proceedings associated with user privacy

There were no legal proceedings associated with customer privacy in 2023.

TC-SI-220a.4(1) Number of law enforcement requests for user information, (2) number of users whose
information was requested, (3) percentage resulting in disclosureThis information is confidential and SurveyMonkey does not disclose it.

TC-SI-220a.5

List of countries where core products or services are subject to government-required
monitoring, blocking, content filtering, or censoring

SurveyMonkey does not have material presence in any country where our core products or services are subject to these requirements. SurveyMonkey
uses industry standard automated abuse monitoring technologies for specific abusive practices on our platform but SurveyMonkey does not actively
block, filter, or censor information on our platform, unless it becomes explicitly aware of an infraction under our Acceptable Use or Anti-Spam
Policies: Acceptable Uses Policy

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Community impact

Disclosure

Our people

Our products

Our planet

Ethical and responsible business

Description

Cross-Reference, Omissions, and Explanations

Data Security
TC-SI-230a.1(1) Number of data breaches, (2) percentage involving personally identifiable information (PII),(3) number of users affected

SurveyMonkey does not publicly disclose this information.

TC-SI-230a.2

Description of approach to identifying and addressing data security risks, including use of thirdparty cybersecurity standards

SurveyMonkey employs a defense-in-depth approach across all domains of security employing a range of security tools and personnel to Identify,
Detect and Respond to data security risks. These processes are periodically audited & reviewed by independent third party security companies
against Cybersecurity industry standards. SurveyMonkey is PCI, ISO, SOC2 and HIPAA compliant. In addition to those our partners benchmark us
against NIST, MITRE during the assessments.
SurveyMonkey Security Statement

Recruiting & Managing a Global, Diverse & Skilled Workforce
TC-SI-330a.1

Percentage of employees that are (1) foreign nationals and (2) located offshore

SurveyMonkey does not collect nationality information from our employees so this information is unavailable.

TC-SI-330a.3

Percentage of gender and racial/ethnic group representation for(1) management,(2) technical staff, and(3) all other employees

Diversity performance, p. 55

Intellectual Property Protection & Competitive Behavior
TC-SI-520a.1

Total amount of monetary losses as a result of legal proceedings associated with
anticompetitive behavior regulations

There were no legal actions for anti-competitive behavior, anti-trust, or monopoly practices in 2023.

Managing Systemic Risks from Technology Disruptions
TC-SI-550a.1

SASB Code

Number of (1) performance issues and (2) service disruptions; (3) total customer downtime(1) Performance issues: None
(2) Service disruptions: SurveyMonkey systems and services were available 99.99% of the time month-over-month as published to our customers.
Disruptions were related to Zoom services which impacted a small subset of users across our environment.
(3) Total customer downtime: None

Description of business continuity risks related to disruptions of operations

SurveyMonkey successfully completed the annual PCI 3.2.1 and ISO/IEC 27001:2013 certification reviews, and achieved SOC 2 Type 2 certification.
In addition, the company conformed to the requirements of the HIPAA Security rule and HITECH Breach notification requirements as described in
HIPAA PART 164 of CFR 45. Furthermore, one of the requirements for compliance is the disaster recovery standard and testing, which is described in
our Security Statement.

Activity Metric

Answer, Cross-Reference, Omissions, and Explanations

TC-SI-000.A(1) Number of licenses or subscriptions, and (2) percentage cloud based(1) Licenses or subscriptions: 12 product lines(2) percentage cloud based : 100%

TC-SI-000.B(1) Data processing capacity, (2) percentage outsourced(1) Data processing capacity: ~300 terabytes(2) Percentage outsourced : 100%

TC-SI-000.C(1) Amount of data storage, (2) percentage outsourced(1) Amount of data storage: 100+ terabytes(2) Percentage outsourced : 100%

*This report applies the 2018 version of the Software & IT Services Sustainability Accounting Standards; “2018” refers to the Standards issue date, not the date of information presented in this report.

2023 Social Impact Report52

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Community impact

Our people

Our products

Our planet

Ethical and responsible business

SurveyMonkey 2023 Performance Data
Environmental performance*¹
2023

2022

2021

2020

Energy consumption (gigajoules)
Total energy consumption¹
Non-renewable energy consumption

2

Electricity11
Fuel12

13,061.4

14,390.6

13,338.1

9,043.7

2,454.1

14,390.6

13,160.88,803.3

0.0

12,079.8

10,527.3

7,734.1

2,326.8

2,310.8

2,633.5

1,469.2

13

127.3

N/A

N/A

N/A

10

Renewable energy consumption

10,607.4

N/A

177.3

240.4

Hydroelectric/REC

10,607.4

N/A

177.3

-

Total waste disposal

93.0

170.0

65.3

242.8

Landfill

57.2

63.3

25.7

95.8

Recycling/Composting

35.8

106.7

39.6

145.8

Total water consumption (thousand m3 per year)

252.2

358.1

53.1

6.9

Total water withdrawal (thousand m3 per year)

-

-

-

-

Water intensity (thousand m3 per million dollars of revenue)

-

-

-

54.4

Other (heat, steam, chilled water)

Waste disposal4 (metric tons)

Water

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Community impact

Our people

Our products

Our planet

Ethical and responsible business

Environmental performance
2023

2022

2021

2020

Greenhouse Gas Emissions²
Total Scope 1, 2 & 3 emissions (metric tons of CO2e)
Scope 1 (natural gas, diesel, propane, refrigerants, gasoline)
Scope 2 market-based (purchased electricity and heating)2-7

20,469.06

22,978.92

20,126.01

426.00118.27117.39130.26

34.20

8.64

549.05526.66137.80

Scope 3 - Category 1 Purchased goods and services

16,267.32

19,952.22

16,838.72-

Scope 3 - Category 2 Capital Goods

75.48

71.92

67.38

-

Scope 3 - Category 3 Fuel and energy-related activities (FERA/market-based)

43.98

148.65316.33-

Scope 3 - Category 5 (Waste in Operations) ⁶

35.50

46.21

12.07

-

2-7

2,190.53

291.8819.11

254.00

Scope 3 - Category 7 (Employee commute)⁵-17

1,727.27

1,801.60

2,215.48-

Scope 3 - Category 8 (Upstream Leased Assets)

2.07

N/A

N/A

N/A

Scope 3 Total Emissions

20,342.15

22,312.48

19,469.09

254

Scope 3 - Category 6 (Air travel and rental cars)

4-9-16¹ 2021 figures include data from our Amsterdam, Dublin, Ottawa, Portland and San Mateo offices.
² 2021 include figures from our Amsterdam, Dublin, Ottawa, Portland and San Mateo offices (excep for natural gas - this only includes Dublin, Ottawa, Portland, San Mateo offices). 2019 figures include data from our Portland office only.
³ Figures include data from our Amsterdam office only.
⁴ The 2020 figure is much less than previous years due to a moratorium on travel due to the COVID-19 pandemic.
⁵ Work from home calculations are market-based; employee commute based on 10 offices.
⁶ For 2022 waste analysis, assumed that bins are full, and assumed weightage from volume
⁷ For 2022 Scope 1 and 2, Portland data was extrapolated from last year data until September 16 2022
⁸ For 2022 Scope 1 and 2, Ottawa data was extrapolated from 2021 data, as none were available at the time of inventory analysis
9

For 2022 business travel, actual travel data are used to calcuate spend. 2022 business travel emissions applied with averaged emission factors for passenger classes and short, medium and long-haul flights

10

No renewable energy consumptions documented in 2022 inventory year

11

FY23 electricity was estimated for sites where no data was available but we knew electricity was consumed - this included the new Amsterdam site

12

FY23 estimated natural gas usage at offices where no data was available but we knew natural gas was used - this included the new Amsterdam site

13

Reporting on chilled water usage at PDX for the first time in the new building

14

Estimted waste usage at offices where no data was available for first time FY23 - this included Amsterdam, Ottawa, San Mateo, Portland, and Padova

15

Estimated water usage where no data was available for first time in FY23 - this included Padova, Amsterdam, Dublin, and San Mateo

16

FY23 included hotel stays and rail/car travel for the first time17

FY23 included zip code analysis for the first time2023 Social Impact Report54

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Community impact

Our people

Our products

Our planet

Ethical and responsible business

SurveyMonkey 2023 Performance Data
Diversity performance
Racial/ethnic composition of U.S. workforce and Board of Directors¹
American Indian/Alaska
NativeAsianBlack/African American

Hispanic/Latino

Native Hawaiian/ other
Pacific Islander

Two or more racesWhite

Not declares

2023

2022

2021

2023

2022

2021

2023

2022

2021

2023

2022

2021

2023

2022

2021

2023

2022

2021

2023

2022

2021

2023

2022

2021

Total U.S.
Workforce

0.4%

0.8%

0.5%

28.6%

25.1%

24.2%

5.8%

5.9%

6.3%

8.6%

8.7%

8.7%

0.9%

0.7%

0.8%

4.9%

4.5%

4.9%

47.9%

52.0%

52.0%

2.5%

2.7%

2.6%

Regular

0.4%

0.8%

0.5%

28.5%

25.1%

24.1%

5.8%

5.9%

6.3%

8.6%

8.7%

8.6%

0.9%

0.7%

0.8%

4.9%

4.5%

4.9%

48.0%

52.0%

52.0%

2.5%

2.7%

2.6%

Fixed-term

0%

0%

0%

0%

0%

0.1%

0%

0%

0%

0%

0%

0.1%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

U.S. Workforce (%)

U.S. Workforce: Female (%)
Total U.S.
Workforce

0.3%

0.7%

0.7%

28.6%

26.6%

26.5%

6.4%

6.2%

6.1%

5.7%

7.4%

7.2%

1.0%

1.0%

1.1%

5.4%

4.4%

4.8%

49.5%

51.2%

51.5%

2.7%

2.5%

2.2%

Regular

0.3%

0.7%

0.7%

28.6%

26.6%

26.5%

6.4%

6.2%

6.1%

5.7%

7.4%

7.0%

1.0%

1.0%

1.1%

5.4%

4.4%

4.8%

49.5%

51.2%

51.5%

2.7%

2.5%

2.2%

Fixed-term

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

U.S. Workforce: Male (%)
Total U.S.
Workforce

0.4%

0.2%

0.4%

28.8%

23.7%

22.0%

5.2%

5.5%

6.4%

11.8%

10.1%

10.0%

0.7%

0.5%

0.6%

4.4%

4.6%

5.0%

46.1%

53.0%

52.5%

1.8%

2.2%

3.0%

Regular

0.4%

0.2%

0.4%

28.5%

23.7%

21.8%

5.2%

5.5%

6.4%

11.9%

10.1%

10.0%

0.7%

0.5%

0.6%

4.4%

4.6%

5.0%

46.3%

53.0%

52.5%

1.9%

2.2%

3.0%

Fixed-term

0%

0%

0%

0%

0%

0.2%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

0%

¹ For years ended December 31.

2023 Social Impact Report55

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Diversity performanceAge composition of workforce¹
Over 50 years old

30-50 years old

Under 30 years old

Not declared

2023

2022

2021

2023

2022

2021

2023

2022

2021

2023

2022

2021

Regular

7.1%

6.9%

5.9%

75.5%

71.3%

65.6%

17.4%

21.8%

26.3%

0%

0%

0.2%

Fixed-term

0%

0%

0%

40.0%

0%

1%

60.0%

0%

1.0%

0%

0%

0%

Employee category (%)¹ For years ended December 31.

2023 Social Impact Report56

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

SurveyMonkey 2023 Performance Data
Workforce performance
Workforce breakdown by gender¹
Total

Male

FemaleNot declared

2023

2022

2021

2023

2022

2021

2023

2022

2021

2023

2022

Permanent (Employees)

1,020

1,368

1,580

551

735

880

489

623

Temporary (Contingent workers)

153

0

0

3

0

0

1

0

Full-time

1,018

1,368

1,574

533

735

876

479

Part-time

2

0

6

2

0

4

1,013

1,368

1,549

531

735

5

21

31

2

12

Under 30 years old

181

298

431

83

146

215

98

30-50 years old

769

975

1,052

414

537

614

352

Over 50 years old

70

95

94

38

52

51

29

Not declared

0

0

3

0

0

0

United States2

564

827

959

269

417

Rest of world

456

541

621

266

318

2021

692

6

10

8

0

176

0

0

623

690

6

10

8

0

0

2

0

0

0

862

476

623

679

6

10

8

18

3

8

13

0

1

0

150

215

0

2

1

433

435

3

5

3

40

42

3

3

1

0

0

0

0

0

3

499

293

406

460

2

4

0

381

186

217

232

4

6

8

Employment contract

Employment type

Employee category
RegularFixed-term
Employee age group

Workforce by region¹ For years ended December 31.
² There are no fixed-term workers in the U.S. Workforce, so only regular employees are included.

2023 Social Impact Report57

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Workforce performance
Percentage of female employees¹
2023

2022

2021

2020

2019

Companywide

47.0%

43.0%

43.8%

44.5%

44.3%

United States

52.0%

49.1%

48.0%

47.5%

47.1%

Rest of world

40.8%

40.1%

37.4%

38.9%

38.7%

¹ For years ended December 31.

2023 Social Impact Report58SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

SurveyMonkey 2023 Performance Data
Workforce performance
Employee turnover and rate1-2
Employee Turnover

Total (absolute)

Employee Turnover Rate

2023

2022

2021

2023

2022

2021

457

598

414

36.0%

38.3%

27.3%

Voluntary (absolute)

135

362

383

9.6%

22.7%

24.8%

Involuntary (absolute)

322

236

31

26.4%

15.6%

2.5%

United States

312

371

299

29.4%

62.0%

72.2%

Rest of world

145

227

115

70.6%

38.0%

27.8%

Female

190

241

179

33.7%

40.3%

43.2%

Male

245

337

235

36.0%

56.4%

56.8%

Not declared

3

20

0

40.0%

3.3%

0%

Under 30 years old

88

195

134

20.1%

32.6%

32.4%

30-50 years old

311

372

262

71.0%

62.2%

63.3%

Over 50 years old

41

27

18

8.7%

4.5%

4.3%

Not declared

1

4

0

0.0%

0.7%

0%

Employee category

Employee age group

Workforce by region¹ For years ended December 31.
2

Data represents Regular employees only.

2023 Social Impact Report59SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

Workforce performance
New employee hires1-2
2023

2022

2021

83

470

626

United States

48.2%

57.4%

55.8%

Rest of world

51.8%

42.6%

44.2%

Total (absolute)
New employee hires by region (%)

Rest of world
Female

51.8%

52.8%

41.8%

Male

48.2%

46.8%

57.7%

0%

0.4%

0.5%

Not declared
New employee hires by age group (%)
Under 30 years old

38.6%

52.8%

33.4%

30-50 years old

59.0%

45.5%

62.3%

Over 50 years old

2.4%

1.7%

4.0%

Not declared

0%

0%

0.3%

¹ For years ended December 31.
2

Data represents Regular and Fixed-term employees only.

2023 Social Impact Report60

SurveyMonkey Together

Community impact

Our people

Our products

Our planet

Ethical and responsible business

SurveyMonkey 2023 Performance Data
Philanthropic giving
Philanthropic giving

1-2

2023

2022

2021

2020

$ 2,558,667$ 2,679,312$ 2,676,794$ 2,968,428-$ 33,645$ 11,500$ 165,260$ 308,693$ 410,018$ 637,764$ 785,096(USD)

Total giving
Social Impact Fund (SurveyMonkey Together)
SurveyMonkey Contribute
Matching gifts and Dollars for Doers$ 141,464$ 186,861$ 159,970$ 433,417

License and software donations and discounts (retail value of license or discount)$ 2,108,510$ 2,048,788$ 1,867,560$ 1,584,655

Employee giving$ 94,941$ 166,422$ 190,081$ 370,982

Employee volunteer hours

3,354

3,613

1,111

624

Employee contributions¹ For years ended December 31.
2

Rounded to the nearest dollar.

2023 Social Impact Report61

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