AudioCodes One Voice for Skype for Business

AudioCodes Auto Attendant for Skype for BusinessHighly flexible, efficient and automatic handling of incoming calls
AudioCodes Auto Attendant is a powerful and flexible tool for managing inbound calls and delivering them efficiently tothe correct destination based on the caller’s selection.
AudioCodes Auto Attendant supports advanced call queuing for Automatic Call Distribution (ACD) based on different
routing modes and agent availability.
As part of AudioCodes One Voice for Microsoft® Skype for Business™ offering, AudioCodes Auto Attendant application
can be deployed together with AudioCodes Survivable Branch Appliances (SBA) in branch offices to complement Skypefor Business’s Response Group Service (RGS) when the connection with the central Skype for Business servers is lost.
AudioCodes Auto Attendant is a pure software application which can also be deployed on standard server hardware.

Benefits of AudioCodes Auto Attendant:• Maximize employee productivity by automating inboundenterprise call routing• Reduce DID/DDI requirements through direct extension
dialing• Increase customer satisfaction through reduced waiting times• Suitable for main offices and remote branches• Support application survivability at branch offices• Can work in conjunction with Skype for Business RGS or as astandalone solution• Multi language support for global enterprise Skype for
Business deployments• Save on operational costs by reducing the number ofoperator calls

Key Features of the AudioCodes Auto Attendant:• Easy-to-use graphical web interface enables simple creation of customizable IVR menus and ACD• Callers have the option to dial by group, by extension or to transfer to an operator• ACD – Automatic Call Distribution based on agents Skype for Business presence and routing method• Different operator and IVR menus for working and non-working hours, company vacation or holidays• Supports multilingual menus accessible via different access numbers or by user selection• Supports voice activation menus, configurable prompts and Text to Speech• Music on Hold and announcements

Auto Attendant for Microsoft Skype for Business Branch Offices
Branch office
AudioCodes SBA and E-SBC/AA-IVR Edition

PSTN
PSTN

IP WAN

Skype forBusinessEndpoints

AudioCodes
Skype forBusinessCompatible

AnalogDevicesPBX/IPPBXSIP Trunk

SIP TrunkAt branch offices, AudioCodes Auto Attendant can be deployed as a standalone solution or as a backup service forSkype for Business Response Group Service (RGS) when deployed in conjunction with the AudioCodes Survivable
Branch Appliance (SBA).
• Available on Mediant 800 and 1000 SBA platforms forming a single unified platform for PSTN and SIP trunking
connectivity, SBA and Auto Attendant IVR• Local management for branch system administrators• Multi-level IVR and ACD with ability to change company and system prompts per location• Reduce incoming call setup time by managing IVRs and ACDs locally at branches
To learn more go to: http://www.audiocodes.com/products/lync-auto-attendantInternational Headquarters
1 Hayarden Street,Airport City
Lod 7019900, Israel
Tel: +972-3-976-4000
Fax: +972-3-976-4040

AudioCodes Inc.
27 World’s Fair Drive,
Somerset, NJ 08873
Tel:+1-732-469-0880
Fax:+1-732-469-2298

Contact us: www.audiocodes.com/info
Website: www.audiocodes.com©2015 AudioCodes Ltd. All rights reserved. AudioCodes, AC, HD VoIP, HD VoIP Sounds Better,IPmedia, Mediant, MediaPack, OSN, SmartTAP, VMAS, VoIPerfect, VoIPerfectHD, Your Gateway To
VoIP, 3GX and One Box 365 are trademarks or registered trademarks of AudioCodes Limited. Allother products or trademarks are property of their respective owners. Product specifications aresubject to change without notice.

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