TTA Short-term Study Abroad in Japan (KEYAKI) Program: Terms of Participation
TTA Short-term Study Abroad in Japan Program: Terms of Participation
Items not listed here will be dealt with according to theterms of our travel services■What is included in the travel fee①Transportation expenses/fees (in ordinary seats) as specified according to the travel schedule②Lodging expenses (including taxes), service fees, and tour expenses (entrances fees, guide fees)③Service fees to the guide (instructor)④Fees for various study abroad experience classes⑤Expenses for gratuities while engaging in group activities⑥Participation fees for three dinner events (welcome party, exchange party, and end of class ceremony)⑦Insurance fees
* Please note that the above expenses will not be refunded even if the customer chooses not to receive the services due to personalreasons.
■What is not included in the travel fee
All expenses other than those listed above are not included. Below are a few examples.
①Expenses that occur during your free time (admission fees, transportation fees, etc.)②Charges for oversize baggage (i.e. for baggage over the specified weight, size, or number).
③Cleaning expenses, telephone charges, gratuities, expenses for extra food and drinks, and other expenses of a personal nature(including
the accompanying tax and service charge).
④Medical expenses related to injury and illness (fees for insurance covering injury, illness, etc.)⑤The fees for our optional tours.
⑥Travel expenses from your home to the location of departure.
⑦Food expenses.
■Conditions for application①Those who are currently enrolled in an overseas institute of higher education designated by our foundation and who are able to receive arecommendation from their instruction teacher. (school certificate & letter of recommendation)②Please notify us if you have a disability, or are currently suffering from an illness. If deemed necessary by our company, we may deny
your application, or request that you be accompanied by another person as a condition of your participation.
■Method of Application, conclusion of the agreement, and payment of participation fees
For those applying via telephone, mail or facsimile, you must submit the application form and application fee within 14 days of ouraccepting your reservation. If no payments are made by the time specified, we will consider your reservation cancelled. The agreement
will be deemed concluded once we approve your application and accept the aforementioned application fee. You are asked to pay theremainder of the fee within 14 days counting backwards from the preceding day of the first day of your trip.
■Final schedule
You will be receiving the final schedule (finalized document) confirming the names of transportation and lodging agencies, etc., on thethird day counting backwards from the preceding day of the first day of your trip. However, if you have submitted your application beyond
the seventh day, counting backwards from the day before the first day of your trip, you may be receiving your schedule on day one of yourtrip instead. Furthermore, if you have any questions regarding the arrangements before the specified date, please contact us and we will
let you know
■Changes in the contents of the travel agreement and travel fees
①The contents of the agreement are subject to alterations in cases where circumstances arise beyond our company’s control; such as
natural disasters, international or domestic disturbances, the suspension of services by transport and lodging agencies, the mandates of
the authorities, and the provision of transportation services not included in the original travel plan. Furthermore, the travel fee is also
subject to change, due to the aforementioned alterations in plans.
②The travel fees are subject to alterations if transportation agencies substantially revise their fare/fees beyond reasonably predictablelevels due to considerable changes in the economic situation etc. If travel expenses are raised, you will be notified before the 15th day
counting backwards from the preceding day of the first day of your trip. If travel expenses are lowered, we will lower the travel fee for theamount of the decrease in the travel fares/fees. Furthermore, if there are any sums to be refunded, we will refund them within 30 days
counting from the proceeding day of the end of your trip as specified in the document of the agreement.
■Exchanging of customers
Our customers may not confer their status in the agreement to a third party.
■Cancellation fee (cancellation of the travel agreement by the customer)①At any time, customers may pay the cancellation fee below and cancel the travel agreement. However, we will notification ofcancellations will only be received during the business hours of either our company or the office that received your application.
②Customers must also pay the below fee if they are cancelling due to reasons on their behalf concerning the handling of loans.
③Customers who make changes to the beginning day of the trip, or change their course, will be deemed to have cancelled the agreement,and will be required to pay the specified cancellation fee.
④You will not be required to pay the cancellation fee in the following circumstances.
(a) In cases where important alterations are made in the contents of the agreement, such as those qualifying for the payment of refunds
due to changes, as specified in the below “travel plan guarantee”.
(b) If travel expenses are substantially raised due to alterations in the fare/fees of transportation agencies, due to considerable changes inthe economic situation etc.
(c) If it is judged that it is impossible, or highly likely to be impossible, that the trip be conducted safely and smoothly, due to natural
disasters, international or domestic disturbances, the suspension of services by transport and lodging agencies, the mandates of theauthorities, and other reasons.
(d) If our company fails to deliver the final schedule by the third day counting backwards from the preceding day of the first day of thetrip.
(e) If it becomes impossible for the trip to be conducted as originally scheduled due to reasons for which our company is responsible.

Date of cancellation
13 days - 3 days
2 daysThe preceding day of the first day of the trip
The first day of the trip (before the trip starts)
After the trip starts, or nonparticipation without notice

Counting backwards from the preceding
day of the first day of the trip

Cancellation Fee
20% of the travel fee
30% of the travel fee
50% of the travel fee
100% of the travel fee
100% of the travel fee

■*Deadline for refunds

Before the start of the trip……within seven days counting from proceeding day after cancellation
After the start of the trip……within thirty days counting from the proceeding day after cancellation■Cancellation of the travel agreement by our company
We may cancel the agreement in the following cases. Non-payment of travel fees; inconsistencies in the conditions of application; illness;hindering of group activities; in cases where the trip cannot be conducted safely and smoothly due to reasons beyond our company’scontrol.
■Minimal number of participants
10 persons; we may cancel the trip if the number of participants are below this number. In that case, we will notify you of the cancellationof the trip before 13 days counting backwards from the preceding day of the first day of the trip.
■Management of travel schedule etc.
Our company will strive at all times to ensure a safe and smooth trip. Customers are required to follow instructions by the responsible
members of our company during group activities.
■Responsibilities of our company
If the customer suffers damages due to intentional or negligent action by our company, our company will compensate the customer. (Thelimit of compensation for baggage is 150,000 yen for each customer, barring cases due to intentional or negligent action by our company)■Responsibilities of the customer
If our customer suffers damages due to intentional or negligent action by the customer, the customer will compensate the company.
■Special compensation
Our company will compensate our customer for a certain amount of damages he or she has suffered while participating in the advertised
trip, regardless of whether our company can be held responsible, as specified in the special compensation clause in the terms of our travel
services (separate sheet).
■Travel schedule guarantee
If the below changes are made to the travel schedule (not including changes due to the following reasons: natural disasters, internationalor domestic disturbances, the suspension of services by transport and lodging agencies, the mandates of the authorities, and the provisionof transportation services not included in the original travel plan, measures taken to ensure the life or physical safety of travel
participants), our company will compensate the customer for the changes in accord with the percentages specified in the table below.
However, changes in the date/time, as well as the order, of the provision of services, will not be subject to the compensation. Compensation
for changes will be limited to 10% of the travel fee per advertised trip for each person. Moreover, if the compensation for changes is below
1,000 yen, no compensation will be paid. Our company may replace the payment of compensation for changes with provision of commodity
services instead, with the agreement of the customer.

Percentage per trip（％）

Alterations subject to payment of compensation for change

As specified in our pamphlet（1）Changes in the beginning day/ending day of the trip（2）Changes in destination including tourist spots and facilities visited (including restaurants)（3）Changes in transportation agencies to one of an equal or lower grade(limited to cases where the original total amount exceeds the total amount after changes)（4）Changes in the type of transportation agencies used and/or changes in the name of the company（5）Changes in the flight plan to a different airport location for starting and/or beginning the trip（6）Changes in the type and/or name of the lodging agencies（7）Changes in the condition of the room provided by the travel agency, such as the type of room, facilities, sceneryetc.
（8）Out of the changes listed above, those changes in the items that were listed in the tour title

Before the startof the trip

After the startof the trip

1.5
1.0
1.0

3.02.0
2.0

1.0
1.0
1.0
1.0
2.5

2.0
2.0
2.0
2.0
5.0

■Standard date for travel conditions
Travel conditions are based on travel fares as of August 1, 2020.
■OtherOur company will not re-implement the tour under any circumstances. This application is a part of the document of explanation anddocument of agreement specified by Items 4 and 5 of Article 12 of the Travel Services Law.

Diversity Tohoku Education & Tourism, Co.
Room 201, Omachi 2-3-5, Aoba-ku, Sendai Miyagi, Japan