FACT SHEET:APPLICATION MANAGED SERVICESORACLE J.D. EDWARDS ENTERPRISEONE
AND WORLD ERP SOLUTIONSCHALLENGES
Today most organizations are struggling to maximize
their return on IT investments as application support
costs are taking up 60% – 70% of their IT budgets,
limiting investments for new initiatives that can help
meet business needs.
The end user dissatisfaction and lack of application
portfolio adoption further causes IT organizations to becontinuously doing a catch up with business demands.
All the above factors are resulting in an ever-increasinggap between the required IT investments and businessdemands.
THE PROBLEM

Increasing application operations costs andpressure to reduce capital expenditure
Increased value from applications and investments
Increase adoption of application portfolio and end
user satisfaction
Desire to internally focus more on the corecapabilities

HOW WE CAN HELPThe Mitchell & Associates AMS approach focuses onremoving waste and increasing efficiency. Mitchell &Associates AMS will help in managing, innovating andtransforming your application portfolio while reducing
application support costs by 20 to 30% or more,
improving service levels and user satisfaction andthereby giving IT organizations an opportunity to meetbusiness demands.
By reducing costs and introducing operational
excellence, Mitchell & Associates AMS offerings canhelp you transform your IT organization, allowing you to
focus on new projects. An embedded continuous
improvement program will continue to drive down
operating expenses over time helping you to undertake

additional business aligned strategic initiatives. Our
AMS approach is implemented by professionals who
have been trained and nurtured for their support roles
and are experienced with Lean delivery processes.
BENEFITS
The Mitchell & Associates Application Management
approach focuses on managing, innovating andtransforming the application portfolio while atthe same time finding the most cost effective
delivery mechanism. The MAA approach:Lowers total cost of ownership (TCO) in the deliveryof Application Services using a lean approach andstandardization. We typically help clients reduce
application support costs by over 30% and adjust
the budget to invest more on business valueprojects

Provides measurable Optimization and efficiency
gains with Mitchell & Associates continuous
improvement solutions.

Recognizes that organizations are continuously
evolving and require business and applicationtransformation through the life of the Application
Outsourcing contract. So, working with you, wetransform the application portfolio leveraging ourend to end service offerings
Ensures that the services are delivered in the mostefficient manner with adequate coverage, using theMitchell & Associates Global Blended Delivery
Model, using an optimal combination ofOnsite/Onshore/ Nearshore and Offshore delivery
resources

WHAT WE OFFER
Mitchell & Associates offers Application ManagedServices for spectrum of JD Edwards and non-JD
Edwards platforms to fully support heterogeneousenvironments.
JD Edwards Application Management Services:
Application Maintenance, Enhancements andSupport in a flexible 24x7 Global Delivery
Model across JD Edwards core, new dimension,
hosted and managed solutions.
HOW IT WORKSAt Mitchell & Associates, we believe that the traditional
approach of just handling problems quickly is importantbut is not enough to provide an excellent service to ourClients.
The Mitchell & Associates approach prevents problems,
reduces their business impact and enables our Clientsto achieve greater effectiveness and efficiency.
Within the Mitchell & Associates Application Support
environment, we primarily relate to three distinct
processes: Manage, Innovate and Transform.

The Manage process is where we analyze the demand
relating to issues and problems that have arisen over acertain time period and, where possible, identify
patterns in terms of the root causes, once identified,remove these causes of failure. In addition, this process
gathers and feeds analysis data into the Innovate step
where periodic formal reviews of the application
portfolio take place and suggestions for improvements
are made. The Transform process adapts the now
improved applications portfolio to business changes,
takes them to the next level while looping back into theproven Manage process and continuous improvements.
QUALITY AND CONSISTENCYBest Practice ensures that all aspects of the Application
Managed Service are rigorously managed and service
quality is aligned with industry best practices. Using
best practices results in higher availability and reliabilityof applications which complies with the service
requirements of the clients’ business. Our bestpractices are embodied in Oracle Unified Method(OUM) which encapsulates more than 40 years ofknowledge and is the foundation of all of our service
offerings.

WHY MITCHELL & ASSOCIATES
Mitchell & Associates has a successful history ofworking with a wide variaty of clients with a wide
range of application portfolio’s, while building andenhancing customized solutions that meet yourspecific business needs. Staffed with experienced,
well-trained professionals, who leverage theindustries best practices and are capable ofsupporting global clients effectively.

Mitchell & Associates, Inc.
200 Centenninal Avenue, Suite 200Piscataway, NJ 08854
Tel: 732.699.0020
Fax: 732.699.0021
Web: http://www.maa-imcs.com
Info: maa@maa-imcs.com