IBEX Airlines Co., Ltd.
Conditions of Carriage for Passengers on Domestic Flights

Effective March 9, 2023

1

【CHAPTER 1. GENERAL PROVISIONS】
Rule 1 DEFINITIONSIn these Conditions of Carriage,"Domestic Carriage" means carriage by air performed by the Carrier, gratuitously or for reward,
in respect of which, under a contract of carriage, the place of departure and the destination, orother agreed stopping place(s) are all situated in Japan.
"Carrier(s)" means, collectively or individually, as the case may be, IBEX Airlines Co., Ltd.
"Carrier's Office" means a Carrier's office (including a city office and an airport office), a local
office of a sole agent or agent(s) designated by the Carrier and/or the Carrier's web page on theInternet.
"Ticket" means such form of electronic document as is recorded in the Carrier's database(hereinafter referred to as an "Electronic Ticket") or a paper ticket issued by the Carrier's Officefor the carriage of passengers on the Carrier's domestic lines, pursuant to these Conditions ofCarriage.
"Authentication Code" means a code that can prove that the passenger has an Electronic
Ticket, such as a confirmation number, a credit card number that was used for payment and/or
any other number designated by the Carrier.
"Exchange Order" means a document issued by any Carrier's Office in exchange for which a
Ticket shall be issued to the person named therein.
"Stopover" means such deliberate interruption of a trip by a passenger, at any point between theplace of departure and the destination, as is agreed to in advance by the Carrier.
"Baggage" means such articles, effects and other personal property of a passenger that
constitute either Checked or Unchecked Baggage, unless otherwise specified.
"Checked Baggage" means such Baggage that the Carrier takes custody of and for which it
issues a Baggage Identification Tag (the Baggage tag that is attached by the Carrier to aparticular article of Checked Baggage and the Baggage claim stub that is given to the passenger).
"Unchecked Baggage" means such Baggage other than Checked Baggage that the Carrier has
permitted a passenger to carry into the cabin.
"Baggage Identification Tag" means a document issued by the Carrier solely for the purpose ofidentification of Checked Baggage, which consists of two portions: the Baggage tag that is
attached by the Carrier to a particular article of Checked Baggage and the Baggage claim stubthat is given to the passenger.
"Excess Baggage Ticket" means a document issued by the Carrier for carriage of Baggage inexcess of the applicable free Baggage allowance specified by the Carrier.

2

Rule 2 APPLICATION OF CONDITIONS
1. These Conditions of Carriage shall apply to the Domestic Carriage of passengers andBaggage, together with any incidental services provided by the Carrier.
2. Carriage of passengers shall be subject to these Conditions of Carriage and any regulations
provided for under such Conditions in effect on the day the passenger boards the aircraft.
3. Should any special agreement be made with respect to a particular provision of these
Conditions of Carriage, such special agreement shall apply, notwithstanding the
aforementioned provision.
Rule 3 CHANGE IN CONDITIONS OF CARRIAGE AND/OR RELEVANT REGULATIONSThe Carrier may change, modify or amend any provision of these Conditions of Carriage or the
regulations established under the Conditions; provided that such change, modification oramendment shall be notified by posting on its website or in any other appropriate manner for areasonable period of time.
Rule 4 PUBLICATION
Passenger fares, Excess Baggage charges, other fees and charges, timetables and othernecessary information shall be published together with these Conditions of Carriage at any
Carrier’s Office.
Rule 5 CONSENT OF PASSENGERS
Passengers shall be deemed to have acknowledged and given consent to these Conditions ofCarriage and the rules and regulations established under these Conditions.
Rule 6 GOVERNING LAW AND JURISDICTION
1. These Conditions of Carriage shall be construed in accordance with the laws of Japan, and any
matter not provided for in these Conditions of Carriage shall be subject to the laws of Japan.
2. Any dispute arising out of, or in connection with, these Conditions of Carriage shall be subject
to the jurisdiction of Japanese courts and legal proceedings therefor shall be governed by thelaws of Japan, no matter who is entitled to claim for damages or what the legal basis for suchclaim is.
Rule 7 INSTRUCTIONS OF CARRIER’S AGENT
Passengers shall observe the instructions of the Carriers' agent with respect to boarding,deplaning and/or any other acts at airports or on board, or with respect to places of loading or
unloading of the passenger's Baggage.

3

【CHAPTER 2. CARRIAGE OF PASSENGERS】【SECTION 1. TICKETS】
Rule 8 ISSUANCE AND VALIDITY OF TICKETS
1. The Carrier shall issue, at a Carrier's Office, an Electronic Ticket or a paper Ticket (hereinafterreferred to as the "Issuance of a Ticket") upon receipt of payment by the passenger of suchapplicable fares and/or charges as separately stipulated by the Carrier. A passenger shallprovide the Carrier his/her name, age, sex, and any contact information such as a telephone
number that the Carrier may use to communicate with the passenger.
2. A Ticket may be used only by the passenger who is named on such Ticket and shall not betransferred to a third party.
3. A Ticket shall be invalid, unless the passenger uses it in accordance with the information
prerecorded in the electronic database of the Ticket (or in the case of a paper Ticket, as
described on the Ticket) (hereinafter referred to as "Reservations Data").
4. In order for the Carrier to confirm the validity of a Ticket, the passenger will be requested topresent or declare his/her Authentication Code, or present his/her paper Ticket (hereinafterreferred to as "Presentation of Authentication Code or Ticket").
5. A passenger must present a valid Authentication Code, Ticket or document stipulated by the
Carrier, which is duly issued in accordance with the Carrier’s regulations and valid for the flightwhich he/she is actually to board. When a passenger fails to do so, the Carrier may refuse
carriage of such passenger.
Rule 9 PERIOD OF VALIDITY
1. A passenger's Ticket that contains in its Reservations Data the flight that the passenger isscheduled to board, shall be valid for that flight exclusively.
2. A passenger's Ticket that does not contain in its Reservations Data the flight that thepassenger is scheduled to board, shall be valid on the date of issuance of such Ticket and for 1
year from the following day, unless otherwise provided for by the Carrier, with respect to a
Ticket to which the Carrier applies a special fare.
3. A passenger's Ticket shall become invalid unless the passenger boards a flight on or before
the expiry date of the period of validity of the Ticket.
Rule 10 EXTENSION OF VALIDITY
1. If a passenger is prevented from traveling within the period of validity of a Ticket by reason of
his/her illness or for any other reason, or if the Carrier is unable to provide a previously
confirmed seat on the flight or make a seat available for reservation within the validity of a4

Ticket, the validity of the Ticket may be extended for only 30 days, from the day following the
expiry date of the period of validity of the Ticket originally issued.
2. If the period of validity of a Ticket is extended pursuant to the preceding paragraph, a Ticket
held by any person accompanying the passenger holding the Ticket may likewise be extended.
Rule 11 SEAT RESERVATIONS
1. A passenger shall make a seat reservation for a flight in order to board the Carrier's flight.
2. If a passenger makes a seat reservation after the issuance of a Ticket, he/she shall present
his/her Authentication Code or Ticket and shall provide necessary information to have themrecorded in the Carrier's database (or in the case of a paper Ticket, shall provide the necessary
information to have them entered on the face of the Ticket).
3. In order to cancel or change a seat reservation, the passenger shall present his/her
Authentication Code or Ticket to the Carrier. The reservation made to a passenger shall be
non-transferable.
4. Notwithstanding the preceding two paragraphs, the Carrier may accept, at a Carrier's Office
separately designated, an application for a seat reservation or its cancellation, or change in aseat reservation, without the Authentication Code or Ticket being presented.
5. A seat reservation made pursuant to the preceding paragraph shall not be confirmed unlessthe passenger presents the Authentication Code or Ticket to the Carrier not later than the time
limit specified by the Carrier for the purchase of the Ticket. Should the passenger fail to present
the Authentication Code or Ticket by such time, the Carrier may cancel the seat reservation
and any onward reservations, without prior notice.
6. The Carrier will accept applications for seat reservations, at the earliest, 2 months prior to thescheduled date of the flight at the Carrier's Offices, unless otherwise provided for by the Carrier
with respect to a passenger paying a special fare.
7. In cases where paragraph 2 of Article 20 applies, the Carrier may cancel any onward
reservations made subsequent to such reservation.
8. IBEX prohibits acts of reservations not intended for actual boarding.
9. The Carrier may, at its own discretion, cancel all of or a portion of a passenger's reservation if
two or more seats are reserved for the same passenger and if:(1)the reservations are made for the flight or flights of the same sector of which each scheduled
time of departure is the same or in proximity to each other;(2)it is reasonably considered that the passenger cannot use all of reserved seats.
Rule 12 SEAT ASSIGNMENT

5The Carrier may permit a passenger to reserve a specific seat on a flight in advance, provided
that the Carrier may, without prior notice, change such seat due to a change in equipment or any
other unavoidable reason related to flight operations.
Rule 13 CHECK-IN TIME
1. A passenger shall arrive at the time and place stipulated by the Carrier in order to complete thenecessary departure procedures before boarding an aircraft.
2. The Carrier may refuse boarding by a passenger who fails to arrive by the time stipulated by
the Carrier, as provided for in the preceding paragraph.
3. The Carrier shall not delay a flight for any passenger who fails to arrive by the time stipulatedby the Carrier pursuant to paragraph 1.
Rule 14 REFUSAL AND LIMITATION OF CARRIAGE
1. The Carrier may refuse carriage of, or remove at any stopping place, any passenger, (uponsuch refusal or removal, the Carrier shall make a refund to the passenger pursuant toparagraph 1 of Article 20 and shall not collect cancellation charge) and in such case, handle
his/her Baggage accordingly, if the Carrier deems that the passenger falls under any of thefollowing:(1) such action is necessary for flight safety;(2) such action is necessary in order for the Carrier to comply with applicable laws or
regulations, or governmental requirements;(3) the passenger, because of his/her conduct, age, mental or physical condition:(a) requires special assistance by the Carrier;(b) is seriously injured or ill, or is an unaccompanied child under the age of eight years;(c) carries any of the items specified below:
weapons (excluding those carried by competent officers on duty), gunpowder,
explosives, corrosive items, inflammable items, or other articles which are likely to causea hazard or risk to the aircraft, passengers, and/or any loaded property, or articles or live
animals inappropriate for carriage by aircraft;(d) may cause discomfort or trouble to other passengers;(e) may cause harm to the safety or health of himself/herself or other persons;(f) may cause harm to an aircraft or any property;(g) falls under the provisions of paragraph 4 or 5 of Article 27;(h) obstructs any Carrier’s staff, agent and crewmember of the Carrier from performing
his/her duties or fails to comply with any instruction of such crewmember;

6

(i) uses a portable telephone, portable radio, electronic game or other electronic device inan aircraft cabin without the Carrier's permission;(j) smokes in an aircraft cabin, including the use of all smoking devices;
In the cases mentioned in sub-paragraph (3)(e), (f) or (h) of this paragraph, the Carrier may
take, in addition to the measures mentioned above, such other measures as the Carrier deems
necessary to prevent the passenger from continuing such conduct, obstruction or act. These
measures shall include, but are not limited to, restraint of the passenger.
2. To ensure assistance in emergency evacuation, the Carrier may prevent a passenger fromtaking an exit row seat of the aircraft and change his/her seat to another seat (upon whichchange, if the exit row seat is a special seat, the Carrier shall refund the special fare applied tothe seat by the Carrier and shall collect no cancellation charge),if the Carrier determines at its
reasonable discretion that the passenger falls under any of the following subparagraphs:(1) the passenger is under the age of 15.
(2) the passenger has any difficulty in assisting in emergency evacuation, or may cause any
harm to his/her health if he/she assists in emergency evacuation due to his/her physicalcondition, health or for other reasons.
(3) the passenger cannot understand evacuation procedures and crew's instructions.
(4) the passenger does not consent to providing assistance in emergency evacuation.
Rule 15 LOSS OF PAPER TICKET
1. If a passenger loses his/her paper Ticket, the passenger shall be required to purchase a new
Ticket for the sector that the lost Ticket covers.
2. If, in the case of the preceding paragraph, the loss of the Ticket is reported to a Carrier's Office(excluding the Carrier's web page) on or before the expiry date of the refund period provided forin Article 21, the Carrier shall issue a refund (upon such refund, the Carrier shall collect therefund charge set forth in paragraph 1 of Article 20) in the manner set forth below, provided
that: the lost Ticket is presented on or before the expiry date of the effective period for refund(within three months from the day following the expiry date of the refund period, hereinafter thesame); or the Carrier has confirmed as a result of an investigation conducted after the expiry of
the effective period for refund that neither the lost Ticket has been used during the effective
period set forth in Article 9 nor that a refund has been made by the expiry date of the refund
period.
(1) If the passenger has not purchased a replacement Ticket, the Carrier shall refund the fareand relevant charges paid for the lost Ticket: provided, however, that if a cancellation
charge set forth in paragraph 2 of Article 20 is applicable, the Carrier shall collect suchcancellation charge as well as the prescribed refund charge.

7

(2) If the passenger has purchased a replacement Ticket, the Carrier shall refund the fare andrelevant charges for the replacement Ticket, unless otherwise provided for by the Carrier.
(3) If, in the case of sub-paragraphs (1) or (2) above, the passenger has canceled the portion oftrip covered by the lost Ticket, the Carrier shall issue a refund pursuant to the provision of
Article 20.
3. If, in the case of the preceding two paragraphs, the Carrier determines to issue a refund as aresult of an investigation conducted after the expiry of the effective period for refund, the Carrier
shall collect, in addition to the prescribed refund charge and cancellation charge, aninvestigation fee of 2,060 yen per Ticket flight coupon and 1,030 yen per charge slip.

【SECTION 2. Fares and Charges】
Rule 16 FARES AND CHARGES
1. Fares and charges, conditions of their application and other conditions are shown in the
Carrier's passenger tariff table for each type of fares and charges as separately stipulated by
the Carrier.
2. Fares shall apply to carriage from the airport at the place of departure to the airport at thedestination.
3. Fares and charges shall include consumption tax (including local consumption tax).
Rule 17 APPLICABLE FARES AND CHARGES
1. Applicable fares and charges shall, unless otherwise provided in Carrier's regulations, be thosein effect as of the date of issue and applicable on the date the passenger is scheduled to board
the aircraft.
2. If any fares and/or charges collected by the Carrier are not equivalent to the applicable fares
and/or charges, the difference shall be refunded or collected by the Carrier, as the case may be,
unless otherwise provided in Carrier's regulations with respect to any passenger paying a
special fare and/or charges.
Rule 18 CARRIAGE OF INFANTS FREE OF CHARGE
The Carrier will accept carriage free of charge of one non-seat occupying passenger under three
years of age (hereinafter referred to as an "Infant"), provided the infant is accompanied by one
passenger of twelve years of age or over.
Rule 19 CHANGES REQUESTED BY PASSENGER

8

Of the Reservations Data on a Ticket (hereinafter referred to as the "Reservations Data of a
Ticket"), any change in the date, time, flight, sector, routing, or destination requested by thepassenger shall be effected in accordance with the applicable conditions separately stipulated by
the Carrier for each type of fare and charges. For those fares and charges where a change
requested by a passenger is permitted, changes shall be effected only when such request is
made at a Carrier's Office during its business hours and prior to the scheduled departure time ofthe original flight, pursuant to the following. Such change, however, is subject to the availability ofa seat on the flight that the passenger desires to board. The passenger shall present to the
Carrier's Office the Authentication Code or Ticket when requesting for a change.
(1) The Carrier shall refund, or collect, as the case may be, any difference between the amount offare and charges applicable to the whole sector affected by the change and the amount of fareand charges already paid.
(2) The fare and charges applicable after such change shall, unless otherwise provided in
Carrier's regulations, be those which, as of the date of original issue, were intended to applyon the date the passenger desires to board.
(3) The period of validity of the Ticket for which change is effected shall be the period of validity
applicable as of the date on which the Ticket originally purchased was issued.
(4) No cancellation charge set forth in paragraph 2 of Article 20 shall be collected by the Carrier
for the cancellation of a reservation for the original flight due to such change.
(5) If any charge becomes, or ceases to be, applicable due to the change, the Carrier shall collect,or refund such charge, as the case may be.
Rule 20 VOLUNTARY REFUND, AND REFUND/CANCELLATION CHARGES
1. In the case of a refund for a Ticket requested by a passenger, the amount of refund shall be: if
the entire portion of the itinerary is to be refunded, the total amount of the fare and charges
paid; and if a part of the itinerary is to be refunded, an amount equal to the difference between
the fare and charges paid, and the fare and charges applicable to the portion of the itinerary forwhich the Ticket has been used.
Upon such refund as prescribed above, unless otherwise specifically provided in Carrier's
regulations, the Carrier shall collect from the passenger 440 yen as a refund charge per sector
specified in the Ticket.
2. In the case of a refund for a Ticket for which a seat has already been reserved pursuant to theprovision of the preceding paragraph, a cancellation charge shall be collected in accordancewith the Carrier's passenger tariff table for each type of fares and charges as separately
stipulated by the Carrier.

93. If the total amount of the fare and charges paid is less than the total amount of the refund
charge and cancellation charge payable pursuant to each of the preceding two paragraphs, thetotal amount of refund and cancellation charge shall not exceed the amount of the fare andcharges paid.
Rule 21 REFUND PERIOD
Any refund of a fare or charges shall be made in exchange for the surrender of a Ticket by notlater than 30 days from the day following the expiry date of the period of validity of such Ticket.
Rule 22 INVOLUNTARY CHANGES AND/OR CANCELLATION CAUSED BY CARRIER
1. If the Carrier fails to perform a contract of carriage, in whole or in part, for any reasons otherthan those requested by a passenger and except for those set forth in paragraph 5 of Article 40(hereinafter referred to as an "Involuntary Change or Cancellation caused by Carrier"), theCarrier shall, at the passenger's option, follow one of the below (1), (2), or (3) procedures:(1) The Carrier will have the option of providing either of the following to carry the passenger
and his/her Baggage to the first destination of the Reservations Data on the Ticket:(a) on a flight of the Carrier on which a seat is available;(b) on a flight of any other Carrier on which a seat is available; or(c) by other means of transportation.
In the cases set forth above, if an amount of fare and charges after the change of flight orrerouting exceeds the amount that would have been refunded for the applicable fare andcharges of the original sector, the Carrier shall not collect the difference. If such amount isless than the amount that would have been refunded, the Carrier shall refund the difference,unless otherwise provided for by the Carrier with respect to a particular Ticket;(2) The Carrier shall issue a refund as follows: before commencement of travel - the full amountof fare and charges collected by the Carrier; after commencement of travel - the applicable
fare and charges from the point of cancellation to the destination (or the scheduled stopoverplace) specified in the Reservations Data of the Ticket as separately stipulated by the
Carrier; or(3) The Carrier shall extend the period of validity of the unused sector of the Ticket.
2. If the number of passengers (only those who have presented his/her Authentication Code,
Ticket or the like, with confirmed reservation, for check-in at a Carrier's airport office by the time
stipulated by the Carrier) with valid seat reservations on a flight exceeds the number ofavailable seats on the flight and therefore seats are not available to some passengers, theCarrier shall call for volunteers prepared to surrender their confirmed reservations. In suchcases, the Carrier shall make a certain amount of payment stipulated by the Carrier to those10

volunteers who surrendered their confirmed reservations as a cooperation reward, in addition
to any arrangements set forth in paragraph 1 of this Article.
Rule 23 CANCELLATION OR CHANGES FOR REASONS OTHER THAN THOSE CAUSED BYCARRIER OR REQUESTED BY PASSENGER
If the Carrier fails to perform a Contract of Carriage, in whole or in part, due to any reasons set
forth in paragraph 5 of Article 40, the Carrier shall take any of the steps set forth below at theoption of the passenger:(1) If travel has not yet commenced, the Carrier shall perform carriage of the passenger andhis/her Baggage on a flight on which seats are available, to the initial destination specified in
the Reservations Data of the Ticket.
If the destination specified in the Reservations Data of the Ticket changes after
commencement of the flight, the Carrier shall arrange for carriage to the initial destination
specified in the Reservations Data of the Ticket for the passenger and his/her Baggage by anyof the following means of transportation at the option of the Carrier:(a) on a flight of the Carrier on which a seat is available;(b) on a flight of another carrier on which a seat is available; or(c) by other means of transportation.
In the cases set forth above, if an amount of fare and charges after the change of flight orrerouting exceeds the amount that would have been refunded for the applicable fare and chargesof the original sector, the Carrier shall not collect the difference. If such amount is less than theamount that would have been refunded, the Carrier shall refund the difference.
(2) The Carrier shall issue a refund as follows: before commencement of travel - the full amount of
the fare and charges collected by the Carrier; after commencement of travel - the applicable
fare and charges from the point of cancellation to the destination (or the scheduled stopoverplace) specified in the Reservations Data of the Ticket as separately stipulated by the Carrier;or(3) The Carrier shall extend the period of validity of the unused sector.
Rule 24 FRAUDULENT BOARDING
Any of the acts set forth below shall constitute fraudulent boarding and shall be subject to acharge of double the amount of the highest fare and charges applicable at the time of such
fraudulent boarding, in addition to the fare and charges applicable to the passenger for the flightflown under fraudulent boarding, provided that if the sector flown cannot be ascertained, the fareand charges shall be calculated from the place of departure of the flight:

11

(1) Failure to present an Authentication Code or Ticket at the request of the Carrier's personnel incharge, or to board beyond the sector specified in the Reservations Data of the Ticket without
approval from the Carrier's agent;(2) To board a flight intentionally with an invalid Ticket; or(3) To board a flight at a special fare on the basis of a false declaration.

【SECTION 3. Baggage】
Rule 25 CHECKED ANS UNCHECKED BAGGAGE
1. The Carrier shall, upon presentation by a passenger of a valid Authentication Code or a Ticket,
accept as Checked Baggage or acknowledge as Unchecked Baggage, the Baggage tenderedby the passenger at the Carrier's airport office by the time stipulated by the Carrier.
2. In addition to the preceding paragraph, upon request by a passenger who is scheduled totransfer to a connecting flight of any other carrier (only if the Carrier has entered into a contract
regarding carriage of Baggage with such other carrier) departing from the destination of the
Carrier's flight, the Carrier shall accept Baggage tendered by the passenger as Checked
Baggage for the carriage on the connecting flight of another carrier, if the passenger presents a
valid Authentication Code or a Ticket for the Carrier's flight as well as a valid Authentication
Code or a Ticket for the connecting flight of another carrier at the Carrier's airport office by thetime stipulated by the Carrier.
In this case, the Carrier shall accept Baggage as Checked Baggage with the consent of thepassenger as an agent of another carrier, pursuant to the conditions of carriage of such othercarrier. The Carrier shall not deliver the Checked Baggage to the passenger at the destination
airport of the Carrier's flight.
3. The Carrier shall issue a Baggage Identification Tag for the Checked Baggage.
Rule 26 LOADING OF CHECKED BAGGAGE
The Carrier shall carry the Checked Baggage of a passenger in the same flight as the passenger,
provided that the Carrier may, if such carriage is deemed impractical by the Carrier because of
the maximum permissible weight or for other reasons, carry the Checked Baggage on any otherflight or by any other transportation service on which the Checked Baggage can be loaded.
Rule 27 SECURITY INSPECTION
1. A passenger shall submit to any security check required by the Carrier, unless it is specificallydeemed unnecessary by the Carrier.

122. The Carrier will inspect the contents of a passenger's Baggage by opening it and/or by anyother means in the presence of the passenger or a third person, for the purpose of security(including, but not limited to, the prevention of unlawful seizure, control or destruction of anaircraft) or for any other reasons. Notwithstanding the foregoing, the Carrier may inspect thepassenger's Baggage in his/her or a third person's absence to see whether he/she is inpossession of, or his/her Baggage contains, any items prohibited or restricted under Article 31.
3.The Carrier will search any items worn or carried by a passenger by touching the passenger
over his/her clothes or worn items or by using any instruments such as a metal detector, for the
purpose of security (including, but not limited to, the prevention of unlawful seizure, control ordestruction of an aircraft) or for any other reasons.
4. If a passenger refuses the Carrier's inspection referred to in paragraph 2, the Carrier will refuse
to load such Baggage.
5. If a passenger refuses the Carrier's inspection referred to in paragraph 3, the Carrier will refuse
to board such passenger.
6. If, as a result of the inspection or search set forth in the preceding paragraphs 2 and 3, theCarrier discovers any items of which is prohibited or restricted Baggage under Article 31, theCarrier may forbid the passenger to carry it into the cabin or refuse to load such items, or may
take measures for the disposal of such items.
Rule 28 DELIVERY OF CHECKED BAGGAGE
1. A passenger shall claim and receive his/her Baggage as soon as reasonably possible after it
becomes receivable and check the Baggage Identification Tag at the Destination.
2. The bearer of the Baggage Identification Tag(s) issued to a passenger when his/her Baggage
is checked shall be exclusively entitled to accept delivery of the checked Baggage. A
passenger should submit his/her Baggage claim stub(s) to the Carrier.
3. In the event that the passenger receive his/her Baggage pursuant to sub-paragraph 1 and 2,
The Carrier shall not be obligated to verify that the bearer of a Baggage Identification Tag(s) istruly entitled to accept delivery of the Baggage.
The Carrier shall not be liable for any damage arising out of or in connection with its failure toverify.
4. Checked Baggage shall be delivered to the passenger only at the destination specified on the
Baggage Identification Tag, provided that if the passenger so requests, Checked Baggage
shall be delivered at the place of departure or a stopping place insofar as circumstances permit
such delivery.
Rule 29 LOSS OF BAGGAGE IDENTIFICATION TAG

13

Should a passenger lose his/her Baggage Identification Tag, the Carrier may deliver the Baggage
to the passenger in accordance with a procedure separately provided for by the Carrier, only if the
Carrier deems the person claiming delivery of Checked Baggage to be duly entitled to suchdelivery and if the Carrier receives a commitment from such person to indemnify and holdharmless the Carrier from any loss or damage that the Carrier may incur as a result of the deliveryof Checked Baggage to such person.
Rule 30 DISPOSAL OF UNDELIVERABLE BAGGAGE
Checked Baggage that remains unclaimed for 7 days, calculated from the day following the dateof its arrival at the destination, may be disposed of by the Carrier as appropriate. In this case, thepassenger shall be liable for any damage or expenses incurred by the Carrier in connection withsuch disposal.
Rule 31 PROHIBITED OR RESTRICTED BAGGAGE
1. The Carrier shall refuse to accept any of the following as Checked Baggage and Unchecked
Baggage, unless specifically permitted by the Carrier:(1) items that may endanger or cause trouble to the aircraft or any person or property on board;(2) firearms, swords and other similar items, and explosives and other ignitable or flammableitems;(3) corrosive chemicals and liquids not contained in a suitable container;(4) live animals;(5) dead body;(6) items that are prohibited by applicable laws or regulations, or by governmental requirements,from being loaded into, or transferred by, aircraft;(7) items that exceed the number of pieces, weight or dimensions separately specified by the
Carrier;(8) items that are not properly packed or packaged;(9) items that are easily transmuted, wasted or destroyed;(10) other items which the Carrier considers unsuitable for carriage on an aircraft.
2. The Carrier shall refuse to accept any of the following as Unchecked Baggage:(1) cutting tools;(2) items similar in shape to firearms, swords, and explosives (e.g. pistol-shaped lighters, hand
grenade-shaped lighters);(3) other items the Carrier considers as potential weapons (e.g. bats, golf clubs, ice skates).
Rule 32 VALUABLES

14

Platinum, gold and other precious metals, currency, bank notes, negotiable securities,
documentary stamps, jewelry, art works, antiques and other high-value items shall not be
accepted as Checked Baggage.
Rule 33 CHECKED BAGGAGE
1. Baggage that a passenger may check shall satisfy all of the following conditions;(1) the total weight shall not exceed 100 kilograms;(2) the weight of each piece shall not exceed 32 kilograms; and(3) the three dimensions of each piece shall not exceed 203 centimeters, and shall be of thedimensions that can be stowed in a cargo compartment.
2. The Carrier shall permit a passenger to check Baggage which exceed the limitations preceding(2) and (3), only if a prior due notice of such Baggage is given to, and a prior permission to such
Carriage is granted by, the Carrier. For the Baggage exceeding the free Baggage allowance as
described in Article 35, the Carrier shall collect excess Baggage charges as separately
stipulated by the Carrier.
Rule 34 UNCHECKED BAGGAGE
1. Baggage that a passenger may carry into the cabin shall satisfy all of the following conditions;(1) not more than one piece;(2) the total weight shall not exceed 10 kilograms; and(3) the total dimensions shall not exceed 100 centimeters and shall be of the size that can bestowed in an enclosed storage compartment in the cabin or under the seat in front of thepassenger;(4) when specifically permitted by the Carrier, in which case the preceding three paragraphs
shall not apply.
2. In addition to the Baggage set forth in the preceding paragraph, each passenger may carry inthe cabin as his/her personal belongings any article complying with the following conditions:(1) the personal belongings which the passenger carries and retains as permitted by Carrier's
regulations, subject to the provisions of sub-paragraph (3) of the preceding paragraph. Morethan one article may be carried into the cabin, provided that the total weight of the Baggage
under the preceding paragraph and these personal belongings do not exceed 10 kilograms.
(2) The articles listed below may be carried into the cabin, even if the weight and/or thedimensions exceed the limitations set forth in sub-paragraphs (2) and (3) of the preceding
paragraph:(a) one coat;(b) one umbrella or a walking stick;15

(c) a pair of crutches and prosthetic hand or leg, braces or other prosthetic device for aphysically disabled passenger's own use;(d) an eye-assistance, service or hearing-assistance dog accompanying a passenger with adisability to assist such passenger;
3. The Carrier shall not accept carriage of any articles other than those set forth in the preceding
paragraph 1 and 2 of this Article as Unchecked Baggage , but the Carrier will permit apassenger to carry into the cabin articles not suitable for Carriage in a cargo compartment(such as fragile musical instruments) only if a prior due notice of such article is given to, and aprior permission to such Carriage is granted by the Carrier. Carriage of such Baggage shall be
subject to a charge provided in the Carrier's regulations.
4. Notwithstanding the preceding paragraph 1 and 2 of this Article, a passenger shall not carry
into the cabin any Baggage which Carrier deems cannot be stowed in safety in the cabin.
Rule 35 FREE BAGGAGE ALLOWANCE
1. Unless otherwise specifically provided in Carrier's regulations, the total free Baggage
allowance of Checked and Unchecked Baggage for each passenger shall be as follows.
(1) a passenger paying an economy class fare shall receive a free Checked Baggage
allowance of 20 kilograms.
(2) in addition to the preceding (1), a passenger shall receive a free Baggage allowance ofUnchecked Baggage as described in paragraph 1 and 2 of Article 34.
2. The free Baggage allowance prescribed in the preceding paragraph shall not be applicable tonon-seat occupying infant under the age of three, his/her Baggage may be deemed as that ofthe passenger accompanying him/her.
3. Overweight baggage in excess of the free Baggage allowance set forth in paragraph 1 of this
Article shall be subject to the applicable excess Baggage charge separately stipulated by the
Carrier.
4. In the event that two or more passengers traveling on the same flight check their Baggage at
the same time to be carried by the Carrier to the same place, the Carrier may, upon thosepassenger's request, provide them collectively with a free Baggage allowance equal to theaggregated individual free Baggage allowance in respect of weight.
5. The Carrier will accept as checked baggage the following items for free and not include theminto the free Baggage allowance:(1) a fully collapsible stroller/pushchair, carrying basket and/or a car seat for infants or children
passenger's own use;(2) wheelchair and other similar assistive devices for disabled passenger's own use;16

(3) an eye-assistance, service or hearing-assistance dog accompanying a passenger with adisability to assist such passenger.
Rule 36 PETS
1. The Carrier shall accept the carriage of pets accompanied by a passenger as Checked
Baggage. The term "pets" used herein means domesticated small dogs, cats, birds, etc.
2. The free Baggage allowance set forth in Article 35 shall not apply to the pets specified in thepreceding paragraph. The passenger shall pay the Carrier a charge as separately stipulated by
the Carrier.
Rule 37 REFUND OF EXCESS BAGGAGE CHARGES ANS CHARGES FOR PETS
1. If a passenger cancels carriage of his/her Baggage by not later than 20 minutes prior to thescheduled departure time, the full amount of the excess Baggage charges and/or charges forpets paid in connection with the canceled carriage shall be refunded.
2. If a passenger cancels the carriage of his/her Baggage after the time set forth in the preceding
paragraph, or a passenger requests to cancel such carriage in the course of carriage, theCarrier shall not refund the excess Baggage charges and/or charges for pets paid for the
onward portion of the carriage that has not been flown, except when the Carrier fails to performthe contract of carriage, in whole or in part, for any reasons caused by the Carrier.
Rule 38 EXCESS VALUE CHARGES
If the total value of the Baggage of a passenger and his/her personal belongings exceeds
150,000 yen, the passenger may declare such value. Upon such declaration, excess value
charge at the rate of 10 yen for each 10,000 yen, or any fraction thereof, in excess of 150,000 yen
shall be payable by the passenger.
Rule 39 REFUND OF EXCESS VALUE CHARGES
1. If a passenger requests to cancel his/her whole journey, the Carrier shall refund the excess
value charges collected by the Carrier in connection with such canceled journey.
2. If a passenger requests to cancel a portion of his/her journey, the Carrier shall not refund any
excess value charges, except where the Carrier fails to perform the contract of carriage, inwhole or in part, for any reason caused by the Carrier.

【SECTION 4. Liability】
Rule 40 LIABILITY OF CARRIER

17

1. The Carrier shall be liable for any loss or damage arising in connection with the death orwounding of, or any other bodily injury suffered by, a passenger, if the incident or accident
which causes such loss or damage takes place on board an aircraft or in the course ofembarking or disembarking an aircraft.
2. The Carrier shall be liable for any loss or damage arising in connection with the destruction orloss of, or damage to, any Checked Baggage or any other article of a passenger of which the
Carrier takes custody, if an incident or accident which causes such loss or damage, takes place
while such Baggage or article is in the custody of the Carrier.
3. The Carrier shall not be liable for such loss or damage as provided for in paragraphs 1 and 2 ofthis article, if it is proved that the Carrier and/or its Agent(s) have taken necessary measures toavoid such loss or damage or that the Carrier and/or its Agent(s) were prevented from taking
such measures. The term "Agent(s)" as used in this chapter means any employee,
representative, agent or contractor of the Carrier who assists in the performance of the contractof carriage.
4. The Carrier shall be liable for loss or damage arising out of or in connection with the destruction
or loss of, or damage to Unchecked Baggage or any other article carried or worn by apassenger only if it is proved that such destruction, loss or damage was caused by the
negligence of the Carrier and/or its Agent(s).
5. The Carrier may, without notice, change the scheduled time of, or cancel, suspend or terminate
any flight; change places of departure and/or destination; make emergency landing; limit the
number of passengers on board; unload all or part of loaded Baggage; or take any othernecessary measures, for any reason beyond the Carrier's control, such as laws or regulations,
governmental requirements, security requirements (including, but not limited to, prevention of
unlawful seizure, control or destruction of an aircraft), adverse weather, force majeure, labor
dispute actions, riots, civil commotions and wars; and the Carrier shall not be liable for any
damage arising as a result of taking such measures, unless the Carrier is held liable for suchdamage pursuant to the preceding four paragraphs in this article.
Rule 41 INDEMNITY DUE RO INHERENT DEFECTS IN BAGGAGE
The Carrier shall not be liable for any loss or damage arising in connection with destruction orloss of, or damage to any Checked Baggage or any other article of a passenger that the Carrier
takes custody of, if such damage is caused solely by any inherent defect, inadequate quality or
flaw in the Baggage or the article.
Rule 42 CONTRIBUTORY NEGLIGENCE18

If the Carrier proves that any damage has been caused by or caused in connection with the willful
misconduct or negligence of a passenger, the Carrier shall be exempted from liability to thepassenger, in whole or in part, to the extent that such willful misconduct or negligence has caused
or contributed to the damage.
Rule 43 PASSENGER’S LIABILITY TO CARRIER
If the Carrier is incurred any damage caused by a passenger's willful misconduct or negligence,or by his/her failure to observe these Conditions of Carriage or any rules or regulations stipulated
thereunder, the passenger shall indemnify the Carrier for such damage.
Rule 44 LIMITATION OF LIABILITY OF CARRIER
1. The Carrier's liability for the carriage of Baggage shall be limited to 150,000 yen per passenger,
provided that if the passenger declares a value higher than the amount for the Baggage before
the commencement of the carriage and an excess value charge is paid pursuant to theprovisions of Article 38, the liability of the Carrier shall be limited to an amount equivalent tosuch declared value but shall not, under any circumstances, exceed the actual value of the
Baggage.
2. The term "Baggage" as used in the preceding paragraph shall include Checked Baggage, anyother article of a passenger that is placed in the Carrier's custody, Unchecked Baggage andany other article carried or worn by the passenger.
Rule 45 TIME LIMITATIONS ON CLAIMS AND ACTIONS FOR BAGGAGE
1. Acceptance by a passenger with no complaint of his/her Checked Baggage or any other article
that the Carrier takes custody of shall be prima facie evidence that it has been delivered ingood condition.
2. Any notice of complaint pertaining to damage to Checked Baggage or any other article of apassenger that the Carrier has taken custody of, shall be provided to the Carrier in writing and,if such Baggage or article has been received by the passenger, within 7 days from the day after
such receipt or, if it has not been delivered to the passenger, within 21 days from the next day
on which they should have been received by the passenger.
3. The Carrier shall not be liable for any damage unless a complaint is filed within the time
specified in paragraph 2 of this article.
Rule 46 EXCEPTION TO LIMITATION OF LIABILITY
The limitation of liability provided for in Article 44 of these Conditions of Carriage shall not beapplicable if it is proved that the damage has been caused by the willful misconduct or gross19

negligence of the Carrier and/or its Agent(s), provided that if such damage is caused by willful
misconduct or gross negligence of the Agent(s), it shall also be proved that the damage occurred
while the Agent(s) was (were) performing his/her (their) duties.
Rule 47 SUCCESSIVE CARRIAGE
1. If the Carrier issues a Ticket or accepts Baggage as Checked Baggage for carriage of any
other carrier, the Carrier shall do so only as an agent acting on behalf of such other carrier.
2. If the carriage of a passenger is performed successively by more than one carrier, any claim fordamage arising from such carriage may be made only against the carrier that performed thecarriage that caused the damage. The Carrier shall not, under any circumstances, be liable forany damage to a passenger if the same has arisen from carriage by any other carrier.
Rule 48 CHANGE OF CARRIER
If a passenger holding a Ticket issued by the Carrier changes to another carrier with the consent
of the Carrier and boards a flight of such other carrier with the same Ticket, the carriage shall be
subject to the conditions of carriage of such other carrier and the Carrier shall bear no
responsibility for such carriage.
Rule 49 APPLICABILITY OF THESE CONDITIONS OF CARRIAGE TO CARRIER’S AGENT
If it is proved by an Agent of the Carrier that he/she was performing his/her own duties when any
damage as set forth in these Conditions of Carriage occurred, the Carrier's Agent may apply tosuch damage any and all provisions pertaining to exclusion or limitation of liability of the Carrier inthese Conditions of Carriage and any rules and regulations under these Conditions.

【SUPPLEMENTARY PROVISIONS】
Rule 1 DATE OF EFFECTIVENESS
These Conditions of Carriage shall come into effect as of March 9, 2023.

20