CASE STUDY

du’s Business Success is Enabled
by Archer Suite®

A Key Player in UAE’s Vision
In 2010, the “UAE Vision 2021” was launched to make the country a world leader by
the Golden Jubilee of its union. In order to translate the vision into reality, six national
priorities were identified as key focus areas in the government’s National Agenda. Oneof the six highlights the importance of infrastructure—including being recognized as aglobal leader in telecommunications—to enable the UAE to become a frontrunner inthe provision of smart services.
As the Strategic Partner for the Smart Dubai Platform—announced in 2016, du brings
a thorough know-how of Dubai’s landmark approach to smart cities, exemplified by thecompany’s ongoing smart city initiatives, continuing investment in smart infrastructure
and long-standing support of entrepreneurship and fostering innovation. In delivering theSmart Dubai Platform, du will pioneer a cap-ex free, flexible, partnership-based businessmodel that is unlike any platform-based city model operating in the world today.
As a demonstration of the criticality of data protection to its business—and to further
elevate du’s contribution toward accomplishing Vision 2021—the company createdthe Technologies, Security, and Risk Management Department (TSRM) to monitor,manage and define the strategy for end-to-end data security.
Ibrahim Al Mallouhi, du’s vice president of security operations, explains, “TSRM’scharter is a direct result of our focus on business-driven security. The department’soperations span day-to-day data protection, enterprise-wide security operations
oversight, regulatory policy and risk management compliance, as well as emergency
remediation when suspected malware is detected.”Managing Risk As a Core Competency
One of TSRM’s first actions was the identification and deployment of a global risk andcompliance (GRC) software solution to enhance labor efficiency and enable the company
to achieve faster time to value. Al Mallouhi reflects, “Being the trusted guardian ofCustomer Profile
du is a vibrant andmultiple award winningtelecommunications
service provider serving
9 million individual
customers with its mobile,
fixed line, broadband
internet and home
services over its 4G LTE
network. du also caters
to over 100,000 UAE
businesses with its vast
range of ICT and managedservices.

our customers’ data is at the core of our company’s success, consequently GRC isa mission-critical function for du. We needed a way to efficiently monitor our adherence
to regulatory standards; evaluate, assess and mitigate risk; and report all of thisinformation to senior management.”

A Well-Matched Path
Based on industry analysts’ reports, the top solutions were evaluated and comparedby the TSRM staff. “In addition to being the leader, we aligned with Archer Suite’sroadmap; it was very clear that the company puts a great deal of effort into studying
the threat landscape and ensuring the interoperability of its solution suites to enable
enterprises to take security to the next level,” recounts Al Mallouhi.
He continued, “We chose Archer Suite because of its breadth, depth, adaptability,ecosystem, track-record and strategic value. Quite simply, it dovetailed with ourstrategy roadmap and we like that it offers a wide variety of capabilities enabling thehorizontal expansion of security knowledge across the infrastructure.”
To optimize impact and to maximize the value derived from each stage, the TSRM teamadopted a phased approach by first implementing the Archer Suite’s task management
functions, then development management features, after that the business continuity
capabilities, and on through to the data and control configuration.

Everyone Owns Risk
Being cloud-enabled, Archer Suite easily supports du’s evolving infrastructure andfacilitates enterprise-wide visibility into the performance of the organization against
a set of risk-related key performance indicators.
“du’s management is delighted with being able to instantly access a dashboard—atany time— to see the latest top-ranked risks being faced by the organization,”notes Al Mallouhi.
He adds, “We have succeeded in inspiring everyone to take ownership of risk; all ofdu’s employees are leveraging Archer—even the human resources department!”

Supporting the Country’s Goals
Archer Suite is at the heart of du’s operations for risk management, and is driving boththe accomplishment of maturity standards as well as the business plan for security
management and enterprise risk mitigation; scaling with du’s growth to support Vision 2021.
Al Mallouhi summarizes, “Across du it is every employee’s responsibility to address
risk. Archer Suite is considered to be mission-critical to our business success, andin turn, du plays a pivotal role in our country accomplishing its vision.”“Archer Suite is considered
to be mission-critical to ourbusiness success, and in turn,du plays a pivotal role inour country accomplishingits vision.
Ibrahim Al Mallouhi,
Vice President—Security Operations
du“We chose Archer Suite”

because of its breadth, depth,
adaptability, ecosystem, trackrecord and strategic value.
Ibrahim Al Mallouhi,
Vice President—Security Operations
du”
Discover More
Archer is a leading provider ofintegrated risk management(IRM) solutions that enable
customers to improvestrategic decision-making andoperational resilience with amodern technology platformthat supports qualitativeand quantitative analysis
driven by both business andIT impacts. As true pioneers
in GRC software, Archer
remains solely dedicated tohelping customers manage
risk and compliance domains,from traditional operationalrisk to emerging issues suchas ESG. With over 20 years
in the risk management
industry, the Archer customerbase represents one of thelargest pure risk management
communities globally, withmore than 1,200 customers
including more than 50% ofthe Fortune 500.

Visit www.ArcherIRM.com.
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believes the information in this document is accurate. The information is subject to change without notice. 11/22 Case Study.