Sustainability Report
2020

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Contents

FOREWORD	This symbol marks links to additional web content.

ABOUT THIS REPORTYou will find it at various places throughout this report.
Read more under WWW.HERAE.US/RESPONSIBILITY

01 COMPANY PROFILE

04 COMPLIANCE

07 INNOVATION

Portrait and activity fields

Guidelines and processes

Product development and innovation promotion

6
7
10

Portfolio company
Activity fields
Vision 2025

02 O UR COMMITMENT TOSUSTAINABILITY

Core values and program
12
13
15

 ur understanding of sustainability
O
Responsibility
Roadmap

03 COVID-19
Crisis management and engagement
17
18
19
21

2

Crisis management
Employee health and safety
Product innovations against COVID-19
Supporting our communities

23
25
27
28

Compliance management
Monitoring and steering risks
Stakeholder dialog
Supply chain

05 ENVIRONMENT
Sustainability and resource efficiency
31
32
34
35

 ustainability in production
SEHS development path
Energy and resource efficiency
Chemical safety

06 PEOPLE
Cooperation and corporate culture
37
38
44
47
48
49

Responsibilities and steeringEmployee and leadershipdevelopment
Diversity and inclusion
Work-life integration
HealthOccupational safety and health

52
53
54
55
56

Product development
Research and development
Open innovation
Corporate incubator
Digitization

08 SOCIAL ENGAGEMENT
Civic engagement and foundations
58
60

Commitment to society
Heraeus foundations

09 FACTS AND FIGURES
Key figures and organization
62
65
67
69

Key figures
Overview of Heraeus
Global ­Business Units
Glossary
Publication credits

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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY

Foreword
Dear readers,­support the Global Business Units in defining their opera-

The coronavirus pandemic has presented our society withtional goals, selecting measures, and monitoring perfor-

major challenges over the past two years. Heraeus specifi-mance by key performance indicators.

cally developed products for the healthcare sector to support the battle against the pandemic. Examples are ourSince the founding of the Heraeus family pharmacy in 1660,
our entrepreneurial activities have repeatedly required

With this report, we document which fields of action are at

UV-C air disinfection solutions against coronaviruses, medi-

adjustments to changing conditions in order to takethe forefront for us and which goals we have set ourselves

cal technology components such as catheters, and sensors

for the future.

that are used for lung ventilators and in the cold chain man-

03

COVID-19

advantage of new opportunities. Sustainability has become

04

COMPLIANCEa ­central entrepreneurial guiding principle and has long

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

agement of vaccines.

been incorporated into the principles of our entrepreneurial

In addition, we were able to expand our data transparency inand social actions.

the reporting period, laying the foundation for the further

Product developments from Heraeus are also helping todevelopment of our sustainability strategy. This progress isshape the sustainable mobility of the future: from battery

In the recently published mission statement “Heraeus

important in order to anchor sustainability even deeper in the

additives for greater ranges in e-mobility and catalysts for2025”, we have again committed ourselves to further

company. Starting in 2021, the Global Business Units will

the production of green hydrogen or for fuel cells to tem-anchoring responsibility in our company and to pursuing

identify material ESG topics and plan respective activities.

perature sensors for more efficient operational managementof charging stations and electric motors.

environmental, social, and governance goals.
In this report, we also describe how we use our innovative
The Heraeus Group, which grew out of the pharmacy, currently

strength and technical expertise to make an active contribu-

In times of growing scarcity of resources, Heraeus products

has a diversified portfolio of operating businesses calledtion to a sustainable and better world with our custom-also make a targeted contribution to reducing the CO2

Global Business Units, each with individual needs, objec-

er-centric products and solutions. In this, we focus on activ-­footprint: for example, through precious metal recycling

tives, and challenges in their respective markets. In theirities concerning the environment, health, electronics andor through components and materials for solar and wind

operational activities and strategic considerations, they

industrial applications.

energy.

play a key role in the responsible use of natural and financial resources. They are guided by the central framework

I hope you will enjoy reading this sustainability report.

and guidelines of the Heraeus Group. These activities

Jan Rinnert
Chairman of the Board of Management, CEO

3

Heraeus Holding GmbHHERA E US
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FOREWORDABOUT THIS REPORT

About this Report

Throughout the report, we showcase select outcomes andactivities of our Global Business Units in short story for-

COMPANY PROFILEThis is the Heraeus Group’s third sustainability report.

mat, referring to how these initiatives contribute to the02	OUR COMMITMENT TOSUSTAINABILITY

The report’s objective is to make our activities and ourUnited Nations SDGs (Sustainable Development Goals).

progress towards integrating sustainability into our busi-

Some of these stories link to more detailed web content.

01

03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

ness transparent to our stakeholders.
As indicated in our 2018 report, we have introduced aReporting period and scopeGroup-wide software solution in 2020 for reporting energy

This report covers the period from January 1, 2019 torequirements, water consumption and waste volumes for

December 31, 2020. It also provides information about

all production sites worldwide. The initiative enables us toimportant activities that took place either before or after

report on these indicators on Group level and to calculatethat period, up until the editorial deadline in August

Scope 1 and Scope 2 carbon emissions for our Group. To

2021. Heraeus publishes sustainability reports every two

extend our data reporting, we have also included gender,

In order to make the report easy to read, it includes ayears. The previous report was published in November

regional and age-specific diversity figures in our report.

­glossary of specialist terms and a key figures disclosure

2019. Our next report is scheduled for 2023 and will
cover the years 2021 and 2022.

overview.
Heraeus aligns this report on the Sustainable Development Goals of the United Nations. Projects from theWe look forward to this report providing new impetus forContents and reporting standard

Global Business Units show our specific contribution todialog with our business partners, employees, the interested

In this report, we focus on Group-wide topics, goals andselected sustainability goals.

public and further stakeholders. We look forward to keeping
in touch with you and continuing our exchange of ideas!

roadmaps and unless indicated otherwise, our statements
apply to all our eleven operational businesses (Global

Format and contacts

Business Units) and all our sites around the world. In ourThis report is published digitally in English and German andeffort to bring more relevant information to our stakehold-can be downloaded at www.herae.us/responsibility.

ers, we are introducing a new structure with this report.

Ágnes Gergely

While building and reporting on compliance are the basis,

Group Sustainability Manager

we also report on our progress with a particular emphasise

Heraeus Holding GmbHon environment, people and innovation.

4

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01

Company
ProfilePortrait and activity fields

5

6

Portfolio company

7

Activity fields

10

Vision 2025

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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE	
Portfolio company
	Activity fields
Vision 2025

Family-owned
portfolio company€­Germany, is a leading international family-owned portfolio
company. The company’s roots go back to a family pharmacy started in 1660. Today, the Heraeus Group includes

03

COVID-19

industrial applications sectors. Customers benefit from

04

COMPLIANCE

05

ENVIRONMENT

31.5 billion

2020

businesses in the environmental, electronics, health and

INNOVATION

approximately 14,000 employees in 40 countries.

08

SOCIAL ENGAGEMENT

Heraeus is one of the top 10 family-owned companies in

2%

SITES

Africa/Australia

42%
Asia

COUNTRIES
2020

11

24%

AmericaIn the 2020 financial year, the FORTUNE Global 500

07

Germany

2019

materials expertise and technological leadership.

PEOPLE

> 100
40

11%

€ 21.57 billion

innovative technologies and solutions based on broad

06

FACTS AND FIGURESTOTAL REVENUE

Heraeus, technology group headquartered in Hanau,

02	OUR COMMITMENT TOSUSTAINABILITY

09

Heraeus at a glance21%

listed group generated revenues of €31.5 billion with

MARKET-ORIENTED
GLOBAL
BUSINESS UNITS

Rest of Europe

1)

2020

Germany and holds a leading position in its global­markets.

EMPLOYEES BY REGION 1

13,911The Heraeus Group has eleven Global Business Units
under the umbrella of the Heraeus Holding. These units
are market-oriented and functionally structured. An over-2020

view of all Global Business Units and ­corporate start-ups

14,1901%

Africa/Australia

16%

Rest of Europe

R&D EXPENDITURES

7%
2020

can be found on page 65, section

2019

Overview Heraeus Global Business Units.

38%

Germany

28%
Asia

17%

6

America

1

Exluding temporary workers.

Regions in 2020

7%
2019

FAMILY-OWNED COMPANIESIN GERMANY

Top 102020

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FOREWORD

Activity fields

ENVIRONMENT 

ELECTRONICS 

The development of sustainable technologies for a clean

Digitalization and interconnectedness are increasing

The Global Business Units of the Heraeus Group operateenvironment represents one of the key activities at­rapidly around the globe, and electronic components arein four fields of activity.

Heraeus. With its photovoltaics products, the company

becoming smaller, longer lasting, and more efficient.

makes a significant contribution to resource-efficient power

Heraeus supports customers from the information technol-

generation. Another key activity of Heraeus is the manufac-

ogy, automotive, telecommunications, and consumer

turing of specialty light sources to purify air and water. As

goods industries by offering a broad range of innovative02	OUR COMMITMENT TOSUSTAINABILITY

a precious metal specialist, the company has extensive

joining and coating technology solutions. It is also a tech-expertise in the manufacturing of industrial products con-nology leader in the production and processing of high-­

03

COVID-19

taining precious metals for various applications. Heraeus

purity quartz glass. This is the raw material for the pro-04

COMPLIANCE

provides services throughout the precious metal cycle fromduction of optical fiber cables for the telecommunications

procurement through processing to recycling. Coating andindustry and is used to make components for the produc-

05

ENVIRONMENT

refining processes along with colors and products for thetion of ever smaller semiconductor chips.

06

PEOPLE

07
08

ABOUT THIS REPORT
01

COMPANY PROFILE	Portfolio company
	
Activity fields
Vision 2025

09

Activity fields

ENVIRONMENTHEALTHpharmaceutical industry that contain precious metals
round off Heraeus’ broad expertise in the precious metal

INNOVATION

INDUSTRIALS 

cycle and in industrial products in the field of activity

Heraeus has long been a partner of choice for industry

SOCIAL ENGAGEMENT

Environment.

based on the Group’s in-depth expertise in high-temperature processes and in various sensor applications. Heraeus

FACTS AND FIGURESINDUSTRIALSELECTRONICSHEALTH 

is a recognized specialist in measurements for molten

Global population growth and the aging demographic

steel, iron, and aluminum, while also continuously devel-

structure are driving increasing demand for cutting-edge

oping its portfolio of products ranging from high-perfor-

materials and technologies in the medical sector. Heraeus

mance sensors to complete measuring systems. The field

has a long tradition of involvement in this market; indeed,of activity Industrials also includes start-up activities,

the business began as a pharmacy. Today, Heraeus is one­sensors, and electronic chemicals.

of the leading manufacturers of orthopedic products, particularly biomaterials, and a key supplier in the area of
cardiology and minimally invasive surgery. Heraeus carriesout research on solutions and develops products that con-7

tribute to medical progress.

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FOREWORD

Our products contribute to a sustainable future.

ABOUT THIS REPORT
01

COMPANY PROFILE	Portfolio company
	
Activity fields
Vision 2025

HERAEUS PRECIOUS METALSElectrocatalyst makes green hydrogen
more cost-effective
The efficient production of green hydrogen will help
determine whether global climate targets can be02	OUR COMMITMENT TOSUSTAINABILITY

achieved. At the heart of its production is electrolysis,
which uses electrocatalysts containing precious metals.
These rely on the rare precious metal iridium to produce

03

COVID-19

04

COMPLIANCE

applications. Global Business Unit Heraeus Precious

05

ENVIRONMENT

cient catalyst that uses up to 90 percent less iridium at

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

098

FACTS AND FIGURES

hydrogen as an energy carrier for industrial and fuel cell
Metals has succeeded in developing a particularly effia higher output.
 Read more about how Heraeus Precious Metals­contributes to the energy future

HERAEUS MEDICAL COMPONENTSHERAEUS ELECTRO-NITE

Neuromodulation:
Stimulating a better way of life

Steel processing:
Every degree counts for the climate

In the field of medical technology, the Global Business

Stopping climate change: In 2019, energy-related global

Unit Heraeus Medical Components is continuously eval-

CO2 emissions were around 33 billion metric tons. The

uating the market and looking for new opportunities toiron and steel industry alone caused 7.2 percent of this,achieve its mission of improving 100 million lives every

making it the largest emitter among individual industries

year. One therapeutic market trending in the industry forat the same time. The Global Business Unit Heraeus

its clinical success is neuromodulation, which is theElectro-Nite has been the leading specialist for mea-

alteration of nerve activity through targeted delivery ofsurement technology in molten metals for almost 50

stimulation in the body. When conventional medicine

years. Precise measurement technology is the starting

reaches its limits, this treatment method can bringpoint for reducing the amount of CO2 and costs at tem-patients the help and relief they have been longing for.

peratures of more than 1,500 degrees Celsius, while at

Therefore, after only a few years, Heraeus Medical

the same time increasing occupational safety at the­Components has evolved to offer vertically integrated

blast furnace.

complete solutions as a sustainable partner to medical
device manufacturers.

 Read more about how a small measuring system hasa big impact not only on the environment Read more about how neuromodulation supports
patients

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FOREWORDHERAEUS MEDICALHERAEUS ELECTRONICSHERAEUS NOBLELIGHT

Personalized medicine reducesrisks also for joint replacement

Power electronics for the world of tomorrow
The world is on electricity: consumption of electrical

Infrared dryers make battery and vehicle­production more efficient	Portfolio company

The medicine of the future is highly personalized andenergy is increasing year by year, e-mobility is picking

Whether it’s faster production of lithium batteries for the	
Activity fields

increasingly takes into account individual factors suchup speed, the power density of semiconductors is over-booming e-vehicle market or energy-saving application

as age, clinical picture and medical history. This devel-

coming ever new limits, and at the same time electricalof a desired two-tone paint finish in car production, both

opment can also be observed in orthopedics and trau-

systems are expected to become more efficient. The

can be sustainably optimized using innovative drying

02	OUR COMMITMENT TOSUSTAINABILITY

matology, especially in arthroplasty. Patient-specificanswer to all these challenges is innovative power elec-

processes from the Global Business Unit Heraeus Noble-

approaches make it possible to reduce infection risks

tronics. It ensures the required reliability combined withlight. In the first case, special infrared emitters increase

03

COVID-19

after joint replacement surgery. The Global Businesslonger service life and low consumption values. And at

the production numbers of electrodes for batteries while

Unit Heraeus Medical makes a significant contribution

the same time, it offers the required higher power densi-

improving quality; in the second, carbon infrared mod-04

COMPLIANCE

to this with bone cement containing antibiotics.

ties, operating temperatures and switching frequencies.

ules enable partial intermediate drying of car parts, thus

Over the past two years, the Global Business Unit Heraeus

saving a complete drying cycle.

05

ENVIRONMENTABOUT THIS REPORT
01

COMPANY PROFILE

Vision 2025

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

9

FACTS AND FIGURES Read more about how bone cement reduces­individual infection risks

Electronics has developed a whole range of components
and substrates that make a decisive contribution to this Read more about how Heraeus Noblelight supports

desired development of power electronics.

battery production Read more about how infrared emitters make Read more about how smart substrates increase thelife of automotive and industrial applications Read more about how fine wires and ribbons areenabling new generations of technology­automotive painting more efficient

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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE	Portfolio company
	Activity fields
Vision 2025

02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

Vision 2025
Our way into the future

By 2025, we will…

To continue the history of the Heraeus Group and our pathof sustainable growth, we are focusing on five major areasof activities.

… strengthen the Heraeus Group’s portfolio of diversified businesses with substantial
investments.
… develop the degree of independence of the individual businesses of the Heraeus
Group to enable the businesses to focus on their specific missions and opportunities.
… improve the competitiveness of each of the Heraeus Group‘s businesses throughcustomer focus, innovation, and excellence in order to outperform the competition.
… leverage partnerships, networks and cooperation with market participants, customers, suppliers and other partners to achieve great results.
… make the Heraeus Group and its businesses an attractive place to work.

10

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02

Our Commitment tosustainability
Core values and program
12	Our understanding of sustainability
13	Responsibility
15	Roadmap

11

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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

02	OUR COMMITMENT TOSUSTAINABILITY	
Our understandingof sustainability
	Responsibility
Roadmap

Our understanding of sustainability and our mission statement shape our daily actions

worldwide.

value our leaders and their unique contributions andrequires sustainable economic success, which takes

invest in their growth.

­precedence over short-term profit maximization.

ENVIRONMENT

06

PEOPLE

Each Global Business Unit individually and in its own

07

INNOVATION

context pursues a responsible approach to financial and• We attract, retain and develop the most talented, skilled
and motivated people and we engage the most collabora-

Our vision and mission statement for 2025 is to continue

tive and diverse teams.

to invest in our diversified business portfolio and to allow

Customer focus guides us

our Global Business Units to focus on their specific tasks.

• We listen to our customers and deliver technologies andnatural resources as well as its social environment,­business partners, and employees.

solutions that satisfy their needs.
• We are committed to supporting our customers in achieving their high ambitions.

Innovation leads us• We regard innovation as a key competitive differentiator.

We always strive to make a meaningful contribution to• We understand internal and open innovation as two equal

solving the problems of our customers, the company, androutes for great ideas, and we pursue large and small

the world – through customer focus, innovation, excel-

ideas that matter.

lence, shared values, and an attractive workplace, as wellExcellence drives us

as through collaborations across our networks. We also• We believe in excellence as a key driver of success.

strive to actively contribute to a sustainable and better• We drive excellence in all areas of the business, forworld through our customer-focused innovation andexample supply chain, innovation, commercial and­technical expertise, not to mention our own products

administration.

and ­solutions.

partners, society, and the environment.
• We integrate environmental, social and governance(ESG) considerations into our corporate and operationalin all corporate policy decisions. This basic orientation

05

12­mission statement to guide daily activities at all locations• We understand leadership as a key lever for success, we

COMPLIANCE

FACTS AND FIGURES• We act with integrity and responsibility towards ourfamily-owned company is our top priority at all times and04

09

Heraeus has established basic values in its corporate

It’s a people business

COVID-19

SOCIAL ENGAGEMENT

Responsibility matters

Maintaining the long-term independence of Heraeus as a

03

08

Our core values

business activities.

Our fields of activity in thearea of sustainability▪ Compliance▪ Environment▪ People▪ Innovation

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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Anchoring responsibility
in the company

The Heraeus Responsibility Office is responsible for com-

For Heraeus, responsible and sustainable action does notpliance and data protection structures as well as for estab-

end with compliance with all applicable laws and regula-lishing and expanding reliable processes and structures

tions, but also includes the responsible use of financial

worldwide. The Group Responsibility Committee also func-

and natural resources, the social environment, and business partners and employees.

02	OUR COMMITMENT TOSUSTAINABILITY

The individual Heraeus Global Business Units and theirtions as a central body at the Group level for managing

	Our understandingof sustainability

operating divisions are responsible for translating our

responsibility. Several times a year, this committee deals

responsibility for sustainable actions into specific mea-

with all topics related to the exercise of responsibility inAgainst this backdrop, we have launched a program forsures. Our central management systems form the control

the various Heraeus Global Business Units. Representa-

our Global Business Units in 2020 to embed sustainability

basis for defining operational goals, selecting measures,tives on the committee include the Chairman of the Group

more deeply in our businesses. At the Global Businessand reviewing performance using key performance

Executive Board, the Group General Counsel, the head of

Unit level, strategies are to be developed with sustain-­indicators.

the Responsibility Office, and the heads of importantability in mind, and roadmaps for the further development

Group functions. The Group Responsibility Committee wasof sustainability goals are to be created. Heraeus Holding

The basis of our responsible actions is compliance withfurther developed in 2020 and 2021: Once a year, all

has created the position of a Sustainability Manager for

applicable laws and regulations. Since the introduction ofmanagement functions of the individual Heraeus Global

this purpose. The task of the Sustainability Manager is to	
Responsibility
Roadmap

03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLEa globally applicable Code of Conduct in the Heraeus

Business Units are now briefed on new developments insupport the Global Business Units on their way to a holistic07

INNOVATIONGroup on January 1, 2007, we have been continuously

the area of responsibility. Responsibility topics are now

sustainability strategy with a content framework and todeveloping the content and structure of our compliancealso part of the quarterly review meetings between theanchor stakeholder and customer orientation in thesystem. Since 2016, the Heraeus compliance system has

Heraeus Holding Board of Management and the Global

respective strategies. In this way, we want to create

also been part of our expanded responsibility management

Business Units, if necessary.

­long-term value for our various stakeholders.

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

system.

13

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FOREWORD

01

ABOUT THIS REPORT

increased need for transparency, improvement and report-

COMPANY PROFILE

ing on ESG issues in the EU and is committed to prepar-

02	OUR COMMITMENT TOSUSTAINABILITY	Our understandingof sustainability
	
Responsibility
Roadmap

03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

14

Heraeus anticipates, understands and supports theing for and adequately meeting the new requirements.

Planned key measures starting 2021

HERAEUS GROUP

The Heraeus Group is establishing a framework to

Heraeus Awards: Honoring outstanding
sustainability projects

1. identify material ESG issues,
2. organize the steering system,

In 2020, we expanded our geographic coverage in measuring our ESG footprint. We aim to share this data with
our stakeholders to increase our transparency. This also
serves as preparation in view of emerging regulatory­obligations.

3. define KPIs and targets and4. plan respective activities to improve on ESG issues.

Since 2003, Heraeus has recognized teams within thecompany for outstanding ideas and particularly successful projects. In 2020, we also honored achievements inthe area of sustainability for the first time.
More than 20 applications from nearly all Global Business Units were received for the newly introduced category. Heraeus broadcasted the awards ceremony, including the presentation of all projects, via our mobile

As part of our Vision 2025, we will further embed respon-

employee app Heraeus touch – around 1,200 Heraeus

sibility in our business and integrate ESG aspects into ouremployees p­ articipated digitally in the event.

corporate governance and business activities.

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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

02	OUR COMMITMENT TOSUSTAINABILITY	Our understandingof sustainability

Roadmap
Material topic

Description

KPI

2020 Value

TargetTarget date

ESG management

ESG governance and management system
to be built and rolled out

Rollout completed

On track

Rollout completed

2023

Suppliers risk assessment

Suppliers risk assessment framework to bebuilt and rolled out

Rollout completed

On track

Rollout completed

2023

Continuous compliancemonitoring

Launch of regular continous monitoring ofcompliance-relevant business figures

Monitoring systemn/a(kick-off in 2022)

Monitoring
established

2025

Prevention ofoccupational accidents

Safety campaigns and action days arecarried out for prevention.
Reporting and processing of events inprofessional software

LTIR (number of occupational accidents
with at least one day of lost time in relation
to hours worked, standardized to 1 million
hours worked)

3.5

<2

2025

Systematic EHS management Roll out a global EHS management systemthat includes the international standards
ISO 14001, ISO 45001.
Global assessments will begin in 2021 andwill be carried out once a year.

Percentage of production sites that are ISO
45001 and ISO 14001 certified

n/a(kick-off in 2021)

80%

2025

Compliance with legal andinternal EHS requirements

Annual participation of all production sites
in the assessments of the EHS management systemn/a(kick-off in 2021)

90%

2025

	Responsibility
Roadmap

03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

15

For each production site, the Global
Business Units demonstrate the performance of their respective EHS compliancethrough participation in the EHS Management System Program.

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1603

COVID-19
Crisis management andengagement
17

Crisis management

18

Employee health and safety

19

Product innovations against COVID-19

21

Supporting our communities

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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILEOur response to theglobal pandemic

All safety and prevention measures are accompanied bycommunication via our mobile employee app Heraeus
touch. Employees at all locations can obtain up-to-date
information on important topics relating to COVID-19. In

HERAEUS MEDICAL#WeAreHME:
Communication in times of a pandemic
In times of COVID-19, it has been a challenge for organi-02	OUR COMMITMENT TOSUSTAINABILITY

The health and safety of our employees as well as custom-

the app, they will find information such as comprehensive

ers, suppliers, and business partners are always top priori-

instructions for protection in the workplace and on thewith employees. Internal communication has thus gained

03

COVID-19

ties at Heraeus. This was even more true during the out-

road, direct contacts for assistance, global best practices,

importance.

	
Crisis management

break of COVID-19 – an unprecedented challenge andand answers to frequently asked questions and tips on	Employee health and safety

crisis that hit our company unexpectedly. We were able tosafety and general hygiene. Heraeus touch also offers

	Product innovations against
COVID-19

respond early and proactively through close contacts with

employees the opportunity to address their own questions

Heraeus employees in China. As early as January 2020,

regarding the virus and the pandemic. Comprehensive

Business Unit launched a communication campaign	Supporting our communities

for example, we convened global, regional, and divisional

communication has helped raise awareness of responsible#WeAreHME. In various contributions, Heraeus Medical04

crisis teams with cross-functional responsibility for crisis

action among everyone in times of the pandemic.

expressed gratitude for employees on site and showed

COMPLIANCE

management around the pandemic in the company. Withzations and companies to maintain the emotional bondTo highlight the outstanding contribution of employees
from the Global Business Unit Heraeus Medical at the
beginning of the pandemic in March 2020, the Global

how they are dealing with the new situation in an emo-05

ENVIRONMENT

06

PEOPLE

safety and preventive measures were implemented in line

The communication campaign was accompanied by regular07

INNOVATION

with national, regional and local circumstances.

employee surveys on work in the current situation. The

08

SOCIAL ENGAGEMENT

09

17

FACTS AND FIGURES

the help of a clearly defined crisis management process,tional way.

results of the regular surveys were incorporated into further internal communications as well as the crisis management process.

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY

Protecting our employees

Teamwork and mobile working realigned

With the “Virtual Week”, Heraeus also introduced a new

The pandemic has changed the way many of our employ-

digital exchange format on the topic of “Excellent ways

In line with the decrees and decisions of national andees work and increased the need to use different ways toof working”. During the week-long format, around 60

local authorities, Heraeus developed comprehensive

work virtually as a team.

Heraeus experts shared their experience and knowledge
on new ways of working in 35 online sessions. It was an

hygiene concepts and derived individual measures to protect employees. These included, among other things, theTo make the transition to remote working as seamless asoffer that reflected the spirit of the times and was taken

conversion of production processes and the adjustment ofpossible for our employees, we have expanded our IT

up by approximately 3,000 employees worldwide.

	Crisis management

shift models in manufacturing. In the office work environ-infrastructure. Among other things, Heraeus IT increased	
Employee health and safety

ment, Heraeus benefited from the Group works agreement

Internet bandwidth at the start of the pandemic to enable	Product innovations against
COVID-19

on mobile working concluded in 2019 as well as the roll-more users to work remotely. A special IT task force moni-out of laptops and cloud software solutions. On the basis

tored developments on a daily basis and provided addi-	Supporting our communities

of both measures, it was possible to make working hours

tional global capacity when bandwidth was scarce.

04

COMPLIANCE

and the place of work more flexible for many employees in

Heraeus also expanded its IT services to assist employees

05

ENVIRONMENTa short time span. In this way, the compatibility of work

worldwide with IT and technology issues.

06

PEOPLE

0307

COVID-19

and family was supported in a targeted manner, particularly during the closure of schools and daycare centers.

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURESThe challenge of commuting:special times – special solutions
Countries such as Malaysia and Singapore came throughthe pandemic relatively unscathed in 2020. Normally,
hundreds of thousands of people commute daily from
Malaysia to the economically strong city-state of Singa-

We also quickly adapted our previous in-person events andpore, including employees of several Heraeus Global

training to virtual formats. The Heraeus philosophy of con-Business Units. In mid-March, the borders were largely

As part of our occupational health management program,tinuous improvement ensured that our teams were ready

we have also set up a coronavirus hotline for all employees

to meet the challenges of conducting conferences, teamin Germany. Employees can address questions relating tomeetings and training sessions virtually with minimal

symptoms, workplace safety or vaccinations directly to

disruption. To help individual teams make the transition

a company doctor.

to virtual collaboration, we provided assistance throughour mobile employee app Heraeus touch: from guidelines
for mobile working in the pandemic to tips and tricks for­virtual internal events and ideas for virtual teamwork.

18

HERAEUS IN SINGAPORE

closed, but production must continue for the sake ofcustomers and job security. Those responsible at
Heraeus Singapore developed a comprehensive solution
for their commuters.
 Read more about how Heraeus Singapore stands up
for its daily commuters

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Meeting the challengesof the pandemic

By introducing shift systems across the board, we werethus able to take early action during the pandemic to limit
the impact of potential infections of individual employees
and continue business processes. Our teams along theHERAEUS IN GERMANY

Heraeus supports “Startups against Corona”
initiative
Startupsagainstcorona.com was launched in mid-March

02	OUR COMMITMENT TOSUSTAINABILITY

We are proud of our Global Business Unit’s responses toentire supply chain quickly adapted to new business cir-

the challenges posed by the pandemic. In particular, wecumstances and put the need for health protection first.

03

can post challenges related to the pandemic on the plat-

would like to highlight their efforts to provide uninter-

With competent teams and appropriate measures, Heraeus

form themselves. These include, for example, maintain-	Crisis management

rupted service and consistently high-quality products towas able to ensure that supply chains continued to func-

ing the supply chain or workforce scheduling. Start-ups

	Employee health and safety

all customers.

tion smoothly, and customer commitments were met.

then offer their solutions to these. Independent of spe-

COVID-19

2020 by 27 pilot companies. Participating companies

cific requests, start-ups additionally provide solutions as	Product innovations against
COVID-19

To avoid business interruptions, Heraeus had alreadyOf particular note in this context is that many of our	Supporting our communities

introduced a business continuity management policy

Global Business Units are directly involved in global

companies such as Siemens, BMW or SAP. Heraeus

04

COMPLIANCE

in 2018.

efforts to diagnose, treat and protect against the

supports the initiative as an official partner.

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

19­corona­virus.

general suggestions and assistance. The open format
promotes collaborative approaches with other industrial

HERA E US
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FOREWORDHERAEUS NOBLELIGHT

HERAEUS MEDICAL COMPONENTSHERAEUS NEXENSOS

Virus protection with custom-fit
UV-C air purifiersLife-saving production increase via digitization

Sensors as safety aids in the pandemic

Digitization can also be a powerful agent in the fightThe coronavirus pandemic has increased the importance02	OUR COMMITMENT TOSUSTAINABILITY

The coronavirus is not the only problem, especially inagainst the life-threatening coronavirus. It not only helpsof good medical care. Temperature measuring devices

closed rooms, where such pathogens can spread particu-

to trace chains of infection, but also makes it possible

play a major role in this: they ensure that cold chains

larly well due to reduced air circulation. Safe solutions

03

to meet the rising demand for urgently needed medical

are maintained during vaccine transport and that venti-

that kill viruses in the air are in demand. Ultraviolet

technology. In 2020, the Global Business Unit Heraeus

lators function reliably. However, the devices are only as(UV) light is capable of doing this. With a wavelength ofMedical Components succeeded in ramping up produc-good as their sensors, which have to withstand extreme

254 nm (UV-C), it destroys the genetic material oftion of so-called PICCO catheters significantly within atemperatures of minus 80 degrees. The Global Businessviruses very reliably. However, potential UV-C air purifi-

very short time thanks to digital solutions. Ultimately,

Unit Heraeus Nexensos manufactures particularly robust

ers must be designed in such a way that their radiation

this is a life-saving measure for many patients, as theseand durable sensor elements made of platinum thatis directed only against the viruses and not against

catheters are an important component of lung ventilators.

optimally cover a wide temperature range from minus

ABOUT THIS REPORT
01

COMPANY PROFILE

COVID-19	Crisis management
	Employee health and safety	Product innovations against
COVID-19
	Supporting our communities

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

20

humans. The Global Business Unit Heraeus Noblelight

196 to plus 150 degrees.

has developed its own range of air purifiers that have

 Read more about how Heraeus Medical Components

been tested in simulations and have already proven theiruses digitization for boosting production

effectiveness in buses, schools and nursing homes.
 Read more about how Heraeus Noblelight gives
viruses no chance Read more about how Heraeus Nexensos supports
medical care

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Supporting our local
communities

02	OUR COMMITMENT TOSUSTAINABILITY

In addition to caring for our employees as well as our

03

and our communities during the pandemic.

COVID-19­customers, we also supported charitable organizations

	Crisis management
	Employee health and safety	Product innovations against
COVID-19
	Supporting our communities

HERAEUS IN SOUTH AFRICA

Heraeus supports initiative against COVID-19
Helping people who themselves have too little to protect
themselves effectively: This is the goal of the regional

HERAEUS IN CHINAHERAEUS IN GERMANY

Heraeus Noblelight donates
UV disinfection lamps

Heraeus helps local institutions in the­Main-Kinzig district

Huanggang in Hubei province was among the cities thatAt the beginning of the pandemic in April 2020,

suffered the most in the coronavirus outbreak in China.

Heraeus donated 10,000 surgical masks, 2,000 protec-

7.5 million people live in Huanggang, which is locatedtive masks, 200 protective suits and 2,000 disposable

near the provincial capital of Wuhan. At the beginning ofgloves to the local clinic in Hanau. The materials were

the pandemic, residents could not get enough supplies

urgently needed to protect staff on site and were thus a

to contain the virus. In such a situation, it is particularly

contribution to the health and safety of patients andimportant to prevent the further spread of the virus byhealthcare workers.

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLESouth African Bay region, which is also home to a
Heraeus production site in Port Elisabeth. With a dona-

In February 2020, the Global Business Unit Heraeus

supported in the battle against the shortage of resources

07

INNOVATION

tion of 250,000 Rand – the equivalent of about

Noblelight shipped 1,000 sets of UV disinfection equip-

at the start of the pandemic: It donated several hundred€13,000 – Heraeus South Africa supported the regional

ment to Huanggang to support the prevention and control

liters of basic materials to produce disinfectants to vari-initiative in July 2020 together with other internationalof the pandemic. The UV-C lamps were used in particularous pharmacies of the German Red Cross in the Main-companies from the region. Among other things, thein hospitals.

Kinzig district. The disinfectants were used in local

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

initiative “Ubuntu Covid-19 Fund” of the local chamberof commerce in the Nelson Mandela Bay region of themoney was invested in protective equipment for medical
personnel, the expansion of hospitals and masks inschools.

21

containing it through disinfection.

The Global Business Unit Heraeus Precious Metals also

­hospitals, retirement homes and by emergency services.

HERA E US
SUS TA INABIL IT Y REPORT 202 004

Compliance
Guidelines and processes
23

Compliance management25	Monitoring and steering risks

22

27

Stakeholder dialog

28

Supply chain

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

04

COMPLIANCE	
Compliance management	Monitoring and steering risks	Stakeholder dialog
	Supply chain

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURESGroup-wide compliance­management underscores
importance of sustainablebusiness practices

Group-wide guidelines▪
▪ Guideline on sustainable sourcing▪ Guideline on the avoidance of bribery

Guideline on the procurement of goods and services(invitations and gifts)

Human rights
The new Heraeus Human Rights Policy became effective
on October 1, 2018. In this policy, which supplements
the Heraeus Code of Conduct, Heraeus undertakes tocomply with generally recognized human rights, such as

defined requirements and processes to ensure compliance▪ Guideline on the conclusion of consultancy contracts▪ Guideline on the prevention of money laundering▪ Guideline on the prevention of antitrust infringement▪ Guideline for press relations and use of the intranet

with legal obligations and voluntary guidelines throughout

To ensure that the compliance management system works

The organizational instruction on the implementation of

the Group. At the Group level, the Heraeus Complianceeffectively and efficiently across the individual levels of

the Human Rights Policy, which has been effective since

Officer (Responsibility Office) is responsible for the man-the company, Heraeus regularly reviews and improves it.

April 1, 2020, is intended to ensure compliance with theWith its compliance management system, Heraeus hasagement system. Operational implementation of and

By means of annual surveys, the compliance officers
obtain information on training conducted, invitations andthe prohibition of child and forced labor, the prohibitionof all forms of discrimination, and the observance of maximum permissible working hours.

policy principles. To this end, the policy requires all divi-

gifts from third parties, and the continued implementation

sions to conduct a human rights risk assessment once a

respective business segment is the responsibility of theof compliance management on site. Internal reporting isyear starting in 2020. The result of this risk assessment

managing directors, who are supported in this by the

carried out along the individual hierarchical levels of theand the implementation of the Heraeus Human Rights

responsible compliance officers.

management system, up to and including corporate andPolicy, including any corrective measures, must then be

Group management. Heraeus is continuously working topresented to the division’s management team or supervi-

adherence to the compliance rules of the Group and the

The Heraeus Code of Conduct serves as a central framework for the global business activities of all Global Business Units and has helped secure the company’s long-

document and expand the existing compliance management systems for the individual divisions and to alignthem with each other on the basis of the IDW PS 980
compliance audit standard.

sory body.

Data protection

term success since 2007. It contains binding regulations

As part of the Responsibility Office, the Group’s data pro-that are specified in seven guidelines that apply through-tection team has established a respective data protectionout the Group. The third version of the Code of Conduct,

management system that is constantly being further devel-

which took effect in 2018, underscores both the impor-oped. Operational implementation of data protection istance of sustainable business practices as well as thecarried out with the support of data protection coordina-­personal responsibility of each individual employee.

tors who are appointed for each business segment, each
Corporate Function, and each Heraeus company in the EU.

23

HERA E US
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FOREWORDABOUT THIS REPORT

implementation of the requirements from the Schrems II

Need-based training of employees and exchange ofexperts

COMPANY PROFILE

ruling of the European Court of Justice as well as ensuring

With a training concept that applies worldwide, we ensure­processing database. The data protection officer ensures02	OUR COMMITMENT TOSUSTAINABILITY

the handling of sensitive personal data in connection withthat the responsible employees are informed about newthat the data protection requirements are implemented

the coronavirus pandemic in accordance with data protec-

regulations and know and understand the provisions of thein a risk-appropriate manner.

tion requirements. Work also continued on building a

Heraeus Compliance Management System. In this context,

01

Particular challenges for data protection in 2020 were theIn the area of data protection, critical processes areapproved by the Group’s data protection team via the03

COVID-19strong data protection organization, in particular throughclassroom training, e-learning, and other communication

The Group’s Export and Customs team regularly checks

04

COMPLIANCE

training and intensive cooperation with data protection

measures take place. Expert panels regularly exchangethat export control and customs requirements are being

coordinators. In addition, global data protection legisla-information on new developments under the leadership ofmet, using questionnaires and face-to-face meetings.

tion, such as in Brazil, Turkey, Japan, or the U.S. state of

the respective Corporate Function. This ensures that chal-

California, poses new challenges for the data protection

lenges and best practices are shared in order to continu-

Reporting of indications and infringements

team to implement appropriate processes.

ally raise awareness of responsibility issues. During the

If a compliance violation is suspected, any employee canreporting period, data protection e-learning sessions were

contact his or her manager or the local compliance offi-	Compliance management	Monitoring and steering risks	Stakeholder dialog
	Supply chain

05

ENVIRONMENT

Export control and customs

successfully held for all relevant employees and managers

cers. In addition, it is possible to contact the Heraeus

06

PEOPLEIn the area of export control and customs, the expansion

in the EU. In addition, regular workshops are held with

Compliance Officer directly by telephone or e-mail. Fur-of the compliance management system is driven by thethe compliance officers in Europe, the USA and China forthermore, an external, independent ombudsman has been

tax department. Here, a team of experts is responsible forthe sites in the respective regions to promote theappointed to whom tips and violations can be reported.

07

INNOVATION

08

SOCIAL ENGAGEMENT

setting up company- and risk-adjusted structures forexchange between the compliance officers on cross-­

The internal and external compliance hotlines were also

09

FACTS AND FIGURES

export control and customs. The Group’s Global Businessdivisional topics, challenges and best practices.

opened to external parties in 2020. The Heraeus Code of24

Conduct prohibits sanctioning or punishing employees

Units and companies have specially trained employees forthis topic, who in turn are supported in Asia and America

Monitoring and control

who have reported a compliance violation in good faith,by additional experts from the Regional Centers. In 2020,

The Group’s companies complete a compliance question-even if the report subsequently turns out to be untenable.

we pushed ahead with automation and continued to work

naire once a year in which they provide information on theon expanding an efficient and well-trained complianceintroduction and implementation of the compliance guide-organization. Particular challenges included assessing thelines. The completed compliance questionnaire is one ele-

consequences and necessary preparations related to Brexit

ment of the review of the effectiveness of the compliance

as well as evaluating the impact of the trade dispute

system. For 2020, and in some cases for 2021, further

between the USA and China for Heraeus.

key figures will be collected to assess effectiveness. The
implementation of the compliance requirements is regularly reviewed by the Corporate Audit department.

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Monitoring and managing
risks

that could jeopardize the company’s existence, BCM

Cybersecurity

deals with the implementation of appropriate protective

Cyber-attacks represent a rapidly growing risk in our digital

measures, the response to business interruptions, and thebusiness and working world. Heraeus counters this threat

fastest possible return to normal operations. The goal ofwith a variety of countermeasures. Important elements

02	OUR COMMITMENT TOSUSTAINABILITY

Heraeus pursues the goal of identifying risks in a timely

introducing the BCM guideline is thus primarily toinclude processes and guidelines for the secure operation ofmanner and taking them into account in advance whenincrease the resilience of the business processes that are

IT systems, regular training and information for employees,

03

COVID-19

making important decisions. As part of the Group-wide

critical for the Heraeus Global Business Units in the face

and the use of technologies to detect and defend against

04

COMPLIANCE

risk management system, a group of experts identifies

of disruptions.

cyber-attacks. The IT security team at Heraeus monitors IT

	Compliance management	
Monitoring and steering risks	Stakeholder dialog
	Supply chain

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

tence as well as other significant risks and categorizes

With this in mind, each Heraeus Global Business Units

continuously improve measures. Regular simulations ofthem in terms of how they can be influenced. All signifi-

has appointed its own Business Continuity Manager, whocyber-attacks and audits are used to check the effective-

cant risks that can be influenced are included in the cata-

is responsible for implementing the BCM policy in theness of the processes.

log with corresponding management strategies or mea-

respective Global Business Unit. Milestones along thesures, assigned to a responsible person and the procedure

way include the introduction of an emergency and crisis

is documented. Human rights-related risks for employeesorganization, the identification and analysis of risks thatand in the supply chain are identified and assessed once

threaten the existence of critical business processes, thea year.

implementation of risk-reducing measures, and the preparation of emergency and crisis plans. Implementation isManagement of business interruptions

largely complete and will be finalized by October 2021 at

In 2018, we introduced a Business Continuity Manage-

the latest. Thereafter, the respective BCM will continue toment (BCM) policy to address risks that could threaten

be updated on an ongoing basis and regular tests andthe existence of the various Global Business Units at

training sessions will be held.

Heraeus. In addition to identifying and analyzing risks

25

systems, initiates countermeasures as needed, and works torisks that could potentially threaten the company’s exis-

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORD

01

ABOUT THIS REPORT

Heraeus intends to add sustainability criteria to its existing

COMPANY PROFILE

risk assessment when merging with or acquiring compa-

02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

04

COMPLIANCE	Compliance management	
Monitoring and steering risks	Stakeholder dialog
	Supply chain

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

26

Integration of sustainability aspects

nies. In the future, the Global Business Units will also
include sustainability criteria in their decisions when
making major investments.

HERAEUS PRECIOUS METALS

Reconciling investment and sustainability
Climate change affects everyone. Companies must also
increasingly take this fact into account in all their decisions. One topic that is increasingly coming to the fore
is capital expenditures. When making decisions of thiskind, the Global Business Unit Heraeus Precious Metals

The mission of Supply Chain Excellence is to establish awill not only consider profitability in the future, but also

supply chain that enables us to reduce our environmental

the impact on sustainability aspects. In order to be able

footprint, satisfy our customers and continuously strengthen
our competitiveness. This includes the optimization of supply chain processes, the reduction of supply chain costs
and the sustainability of the derived measures.

to deliver reliable results here as well, the Global Business Unit has established a special sustainability rating
for investment processes.
 Read more about how Heraeus Precious Metals­combines investments and sustainability

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Partnership-based dialog
with our stakeholders

The satisfaction of Heraeus’ customers determines thecompetitiveness and economic success of our company.
Rankings and ratings such as those from EcoVadis and the
Responsible Business Alliance (RBA) provide our custom-

HERAEUS PRECIOUS METALSSupport for hydrogen economy in Hesse
Hydrogen is regarded as the energy carrier of the future.
The German government also regards the versatile02	OUR COMMITMENT TOSUSTAINABILITY

In order to identify the key challenges facing our company

ers with transparent information about how we at Heraeus

at an early stage and to be able to meet them success-operate sustainably and responsibly. We have intensified

03

COVID-19

fully, we are in continuous dialog with our stakeholders.

the dialog with our employees. Our mobile employee app

strategy. The implementation of the respective hydrogen

04

COMPLIANCE

These include, above all, our customers, employees, sup-Heraeus touch is available on company and personaleconomy takes place at the state level. To help the Hes-pliers and experts from science, associations, and social

smartphones. All posts can be commented on and dis-sian government build it up, Heraeus Precious Metals

interest groups, as well as the shareholders of the fami-

cussed by employees. Through Heraeus touch, we also

ly-owned company. In addition, we derive the most import-

provide information on sustainability-related topics that

ant requirements that the public and politicians place on

can be helpful in daily discussions with customers and Read more about how Heraeus Precious Metals

Heraeus from our own media and environment analyses.

other stakeholders, as well as support a high level of sen-­supports the wider use of hydrogen	Compliance management	Monitoring and steering risks	
Stakeholder dialog
	Supply chain

05

ENVIRONMENT

06

PEOPLE

sitivity among employees. The topics covered are: human
In particular, our business segments involved in the pur-rights, sustainable procurement, conflict minerals, andchase and sale of risky commodities such as precious

sustainability-relevant guidelines, audits, and reports.

07

INNOVATION

08

SOCIAL ENGAGEMENT

tions (NGOs) highlight problems for the environment andIn dialog with our stakeholders, we learn to better under-

09

FACTS AND FIGURES

human rights. We take their comments and opinions

stand their needs and expectations. Our goal is to further

seriously and ensure that all requests for information arestrengthen their trust in Heraeus. The insights gained fromanswered.

this regularly flow into the further development of our cor-

metals face a critical public. Non-governmental organiza-

porate strategy and responsibility management.

27

chemical substance as a key element in the energy transition and has therefore drawn up a national hydrogenhas joined forces with six other Hessian companies tolaunch a cross-industry initiative.

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Acting responsibly in the
supply chain

Current international and national legislative initiatives –such as the German Lieferkettensorgfaltspflichtengesetz(Supply Chain Due Diligence Act) – are aimed at mandatory protection and enforcement of recognized human02	OUR COMMITMENT TOSUSTAINABILITY

Heraeus’ suppliers are important guarantors of our businessrights in global supply chains in the future. Accordingly,

success. For this reason, Heraeus generally strives for long-as part of the systematic risk analysis of suppliers,

03

COVID-19

term business relationships. Since joint commitment is

Heraeus also identifies potential human rights-related

04

COMPLIANCE

required to sustainably align value creation, Heraeus

risks in the supply chain and, if necessary, defines appro-

includes suppliers in its strategy for sustainable action.

priate measures to minimize the risk. In addition, in the	Compliance management	Monitoring and steering risks	Stakeholder dialog
	Supply chain

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES▪ Occupational safety▪ Prohibition of child labour▪ Prohibition of forced labour▪ Granting of adequate wages (“living wages”)▪ Granting of freedom of association▪ Management of natural resources▪ Compliance with environmental regulations

event of suspected human rights violations, both Heraeus
The business segments of Heraeus pursue the goal of

employees and external parties have the option of report-aligning their value chains sustainably. To this end,

ing them via the compliance hotline (see also page 24,

Dealing with conflict materials

suppliers are expected to meet the requirements of thesectionIn 2019 and 2020, Heraeus has further improved the

Heraeus Supplier Code of Conduct. This includes compli-

mation and Violations).

Responsibility Management – Reporting Infor-

ance with laws and international standards as well as­processes for requesting and reviewing Conflict Minerals
Reporting Templates (CMRTs). To this end, we have devel-

ensuring fair and safe working conditions and operational

In the case of high-risk suppliers, central purchasing car-oped uniform rules for the review of supplier CMRTs.

environmental protection.

ried out random on-site audits in 2019 and 2020, and in

The interfaces between procurement, the Responsiblity

the further course of 2020 only as remote audits due to

Office and the Global Business Units have been precisely

Identification of risky suppliers andverification measures

COVID-19, in order to check compliance with the require-defined. A great deal of information on the topic ofments set out in the Code of Conduct for Suppliers. These­materials from conflict zones as well as the current list

Heraeus’ suppliers are regularly reviewed for risks. Whilealso include compliance with human rights.

of approved suppliers for such materials can now beaccessed via a SharePoint. Since 2021, central procure-central purchasing conducted a systematic risk analysis of28

The quality audits take into account the­following social and environmental aspects:

suppliers in 2019 and 2020 and derived measures from

Since 2016, Heraeus has been conducting quality audits

ment and the Responsibility Office have increasingly

this as necessary, this annual task will be performed by

to determine how suppliers are positioned with regard tohanded over responsibility for the topic of materials fromthe purchasing departments of the business segmentssocial and ecological aspects. If there are doubts about

conflict zones to the purchasing teams of the Global Busi-starting in 2021. The basis for the review is, and in future

the accuracy of the information, documents are requested

ness Units, so that responsibility is exercised more closely

will increasingly be, the data on suppliers that is collected

as proof.

to the facts. ­However, certain governance tasks will remain

via the “HeraPro” platform on the basis of comprehensivewith the Responsibility Office to support the Global Busi-

self-disclosure by our suppliers. We will continue to man-ness Units and ensure that responsibility is taken by

age this platform centrally beyond 2020.

them.

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORD

01

levels in order to continuously improve due diligence stan-

ABOUT THIS REPORT

Compliance check when buying and selling
precious metals

COMPANY PROFILE

For precious metals and precious metal-bearing scrap, thepalladium, tin, tantalum and tungsten, and cobalt. These

Global Business Unit Heraeus Precious Metals conducts a

include, for example, the International Platinum Group Met-

compliance check to determine whether the precious metals

als Association (IPA) and the Fachvereinigung Edelmetalle

come from sources that are free of defects and conflict. The(FVEM).

02	OUR COMMITMENT TOSUSTAINABILITY

dards, particularly with respect to gold, silver, platinum and

HERAEUS PRECIOUS METALS

More transparency in gold production
Responsibility has traditionally played a very importantrole in our precious metals business. Investors, the luxury
and electronics industries are increasingly demandingthat purchased gold meets the strictest environmental,

03

COVID-19

requirements differ depending on the raw material source.

04

COMPLIANCE

Precious metals can come to Heraeus as primary raw materi-

The compliance check is conducted by Heraeus at intervals

uisite for this is that the origin of the gold can be fully

als from mines, as industrial secondary raw materials fromof one to three years based on the respective risk assess-traced from the source to the buyer. To this end, theour customers, or as pure precious metals from smelters.

ment. Every suspicion is investigated. In the areas of pre-Heraeus Precious Metals accepts materials only from smelt-

cious metals trading and recycling, suspicious activity

ers that are certified to internationally recognized standards

reports for money laundering were submitted to the local

and meet these high requirements. In addition, all new pre-authorities in 2019 and 2020 if there were indications oftraceable. Two major Swiss banks are already using thecious metal suppliers are required to sign our “Code of Con-

money laundering or terrorist financing. Employees andnew methods.

duct for Suppliers of Precious Metals” before entering into abusiness partners have the opportunity to report any irregu-

contract.

larities to an internal or external compliance hotline at any	Compliance management	Monitoring and steering risks	Stakeholder dialog
	Supply chain

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

Since 2012, Heraeus Precious Metals has had due diligence

09

FACTS AND FIGURES

processes independently audited on a regular basis intime. (

Grievance mechanism or sourcing policy).

accordance with the London Bullion Market Association

Increased requirements for direct purchase fromprecious metal mines

standard and, since 2019, also in accordance with the

Heraeus purchases precious metals directly from mines­London Platinum and Palladium Market standard. The audit

only if compliance with the Code of Conduct for Precious

firm’s report is publicly available. Heraeus Precious Metals

Metals Suppliers has been verified and ensured by antakes the auditors’ recommendations into account in order

on-site audit. Heraeus requires an audit report from ato continuously develop its own processes. To this end,

­recognized independent organization. If no audit report

Heraeus Precious Metals maintains a dialog with partners in

is available, Heraeus employees with expertise in thebusiness, politics, and society. For example, the businessfield perform the independent review of the mine.

segment is involved as a member of various precious metals

29

social and government criteria. An indispensable prereq-

associations at the national, European, and international

Heraeus Precious Metals Global Business Unit, in cooperation with partners, has developed new methods thatcan be used to certify the desired transparency. Amongother things, DNA technology makes gold completely Read more about how Heraeus Precious Metals
makes the origin of gold transparent

HERA E US
SUS TA INABIL IT Y REPORT 202 005

Environment
Sustainability andresource efficiency
31

Sustainability in production

32	EHS development path34	Energy and resource efficiency
35	Chemical safety

30

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Sustainability inproduction and beyond

EHS – Environment, Health, Safety

Our involvement in associations

As a portfolio company, Heraeus has developed an overar-

As a member of various associations, Heraeus also pro-ching structure to define uniform EHS processes, guide-motes an exchange of ideas on the topics of the environ-lines or software worldwide. Operational implementation

ment, sustainability and health.

▪ International Platinum Group Metals Association (IPA)▪ European Precious Metal Federation (EPMF):

02	OUR COMMITMENT TOSUSTAINABILITY

We have a responsibility to protect the environment, con-then lies with the Global Business Units as well as theirserve resources and ensure safe working conditions at our

regional locations and includes the following EHS tasks:

03

COVID-19

sites (for detailed information on occupational health and

04

COMPLIANCE

safety at Heraeus, see page 31, chapter▪ Reporting of key figures to control the achievement of05

ENVIRONMENT

People). In

doing so, we are guided by the precautionary principle toproactively avoid or minimize any impact on the environ-	
Sustainability in production

ment and health. For this purpose, we use a continuous	EHS development path

improvement process for our production facilities. Our aim

	Energy and resource efficiency

is not only to use energy more efficiently, but also to fur-	Chemical safety

ther optimize all procedures and processes. The aim is to06

conserve natural resources and further reduce or eliminate

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

31

waste. Particularly in the case of hazardous substances,the principle is to replace them as completely as possible.

objectives by means of globally standardized reporting
software▪ Evidence of compliance with locally applicable­legislation through legal cadastre▪ Environmental and safety aspects in operational­target, revenue and cost planning­Member of various subcommittees, e.g. for “REACH”▪ Bundesverband der Deutschen Industrie e.V.: Environment, Technology and Sustainability Committee▪ Verband der Chemischen Industrie e.V. (VCI):­Member of the Chemical Sustainable Strategy­Working Group▪ Zentralverband Elektrotechnik- und Elektronikindus-

trie e.V (ZVEI): Member of the Materials Policy Working Group▪ Bundesverband der Deutschen Industrie e.V. (BDI):
Member of the Materials Policy Working GroupHERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY

EHS development path: on theway to globally uniform EHS
standards

exposures. It thus enables sites to improve their EHS

The EHS development path defines three standardized

management in an individually appropriate, step-by-steplevels: Basics, Advanced and Expert. Requirements areand sustainable way by following clear guidance and using

defined for each level and their fulfillment is checked asproven tools. With this orientation, the EHS development

part of an annual internal assessment. If a site actively

path has been operationally active since August 2020 and

implements the requirements and tools in the basic and

Our EHS management primarily pursues four goals toprovides important guidance to all sites. A central EHS

advanced levels, it will manage EHS issues well in accor-

software supports the implementation.

dance with ISO 14001 and ISO 45001. When expert

03

COVID-19

develop Heraeus into an even safer and more successful

04

COMPLIANCE

company:05

ENVIRONMENT

1. create safe working conditions,­status is achieved, the site can make continuous improveAt Group level, Corporate EHS is responsible for the devel-

ments to ensure that EHS topics there are “Best in

opment path. To this end, the unit has five tasks:Class”. When all requirements of a level are met, the site	Sustainability in production

2. ensure EHS compliance,	
EHS development path

3. protect the environment and1. set and track the milestones,

achieved when at least 80 percent of the requirements are	Energy and resource efficiency

4. conserve natural resources at all our sites worldwide.

2. maintain the path including the associated processes,

effectively met. The site is then assigned to the next level.

	Chemical safety

06

PEOPLEis assigned to the next level. A level is considered

3. provide training materials,
The Heraeus Production System (HPS) sets global stan-

4. manage the assessment program andOnce a year, each site carries out a self-assessment

dards and guidelines along the entire value chain. In

5. report the implementation status to Heraeus Group

regarding the EHS development path, which is then veri-

07

INNOVATION

08

SOCIAL ENGAGEMENT

part of which the EHS framework was also expanded. For

09

FACTS AND FIGURES

this purpose, we summarized our EHS principles in a

EHS managers from the Global Business Units set area

dialog, and a document review. The assessments are part­separate EHS development path, which – affiliated withtargets based on the development path and track theof the sites’ continuous improvement strategy.

the Heraeus Production System – defines binding EHS

implementation of these. At each site, local site managers

guidelines for our worldwide production sites. Our EHS

then steer the implementation of the EHS development

development path takes particular account of the fact thatpath with the support of the site EHS managers. They are

our sites have different EHS characteristics and risk

additionally supported by regional EHS coordinators.

32

2020, a fundamental revision of the HPS took place, as

management on a regular basis.

fied by a colleague from another site as part of an assessment. The EHS assessment consists of a site visit, a team

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORD

EHS Compliance Management

Corporate EHS Compliance Audit Program

ABOUT THIS REPORT

Heraeus is committed to complying with the legally appli-

Audits are an important tool for continuously identifying

COMPANY PROFILE

cable requirements in the areas of environmental protec-

potential environmental and occupational safety risks at

02	OUR COMMITMENT TOSUSTAINABILITY

tion, health protection, and occupational safety, which aresites and taking appropriate action. Through this struc-specified by numerous legal regulations as well as techni-

tured process, we help ensure that Heraeus is a trust-cal codes and permit requirements. This is monitored by

worthy partner for employees, residents, customers, andauthorities.

01

03

COVID-19

the local EHS managers at the sites. They are supported

04

COMPLIANCE

by a central legal register, global and local audits, and the05

ENVIRONMENT

integration of EHS aspects into the design and change

On behalf of Heraeus Group Management, specialists inphases of processes.

environmental protection, health and safety regularly	Sustainability in production

inspect our sites as part of the Corporate EHS Compli-	
EHS development path

EHS legal register

ance Audit Program. Using precisely defined criteria,	Energy and resource efficiency

In the EHS area, the ENHESA monitoring service is used.

they record how the legal requirements and permit con-	Chemical safety

The global system enables the identification, tracking andditions are implemented on site and support the site

06

analysis of current laws, regulations, directives, standards

managers in dealing with any deviations identified. The

at international, national, and local level and also provides

aim is for each site to undergo an audit within a certain

information on changes and innovations.

period of time. The current selection for audits is madePEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENTon the basis of risk classification and past EHS perfor-

09

FACTS AND FIGURES

mance.

33

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Further increase energy andresource efficiency

Energy Consumption

02	OUR COMMITMENT TOSUSTAINABILITY

We pursue the Group-wide goal of increasing energy and

03

COVID-19

Business Units define corresponding operational targets

04

COMPLIANCE

and develop measures to achieve them. In addition to05

ENVIRONMENT	Sustainability in production

Energy and resource efficiency

resource efficiency in production. The individual Global

Sum of Scope
1&2 Emissions

HERAEUS ELECTRONICS

AmountUnit

559,954,963

kWh

206,9021,150,974

m3

optimizing existing production sites and processes, we

Wastewater Discharge

733,546m3

generally invest in the energy efficiency of buildings and

Non-Hazardous Waste

facilities when constructing new sites.

Hazardous Waste

34,231
7,257

	Energy and resource efficiency

In 2020, we introduced a software solution for reporting	Chemical safety

energy requirements, water consumption and waste

06

PEOPLE­volumes for all production sites worldwide.

07

INNOVATIONOur globally deployed software clearly presents the08

SOCIAL ENGAGEMENT

sites and Global Business Units:

09

FACTS AND FIGURES▪ Accidents resulting in lost time and lost time

Control of target achievement with
reporting software­following indicators by collecting information from ourincident rate

▪ Energy consumption▪ Greenhouse gas emissions(Scope 1 and 2 emissions)▪ Water consumption▪ WasteThe Global Business Unit Heraeus Electronics supplies
bonding wires on spools to customers worldwide – wellpackaged, of course. To specifically reduce packaging

Water Consumption

	EHS development path34

t CO2eSpools for bonding wires: once there andback again thanks to recyclingmt
mt

waste and make the supply chain more sustainable, ateam from Malaysia set up an Eco-Center for Circular
Economy. Now the spools are returned to Heraeus andthe materials are recycled.
 Read more about how Heraeus’ Eco-Center works

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORD

Ensure chemical safety

HERAEUS SITE OPERATIONSHERAEUS CONAMIC

Solar energy for new buildings
Newly constructed administrative and production build-

Clever and sustainable:
Reuse instead of new air handling system

02	OUR COMMITMENT TOSUSTAINABILITY

ings not only comply with current energy standards, but

It doesn’t always have to be new: In 2018, the Global

some also use photovoltaic systems to generate electricity.

Business Unit Heraeus Conamic in Chandler, Arizona,priority in all production processes. The safety data

took over a production building previously used bysheets, which provide information about the hazards and03

COVID-19

The solar power is used to operate buildings and plants
and reduces Heraeus’ carbon footprint.

another Global Business Unit, Heraeus Precious Metals.

appropriate measures for health and environmental pro-04

COMPLIANCE

With one problem: Most of the air-conditioning equipIn 2020, for example, Heraeus commissioned ament on the roof was outdated – and would have required

tection, are an essential basis for the safe handling of

ENVIRONMENT

180-square-meter system with a projected annual output

costly replacement. However, while checking the infra-of 28,000 kWh on a new administrative building instructure on site, those responsible noticed an existing

Kleinostheim. This plant alone saves 17 tons of CO2 perchilled water air handling system used in cooling therequirements in more than 40 languages and keep themyear. Two significantly larger photovoltaic systems will

former inductive high temperature melting processing

constantly up to date. The safety data sheets for raw

	Energy and resource efficiency

follow in 2021 and 2022 on the roofs of production

area. Instead of disposing the system, the idea was to	Chemical safetybuildings in Hanau and Kleinostheim. The solar modules

materials and production aids are also regularly reviewed

convert this cooling unit into the main cooling systemuse products that are among the most efficient on theand made available centrally.

for the entire site.

ABOUT THIS REPORT
0105

COMPANY PROFILE	Sustainability in production
	EHS development path

We process around 15,000 chemicals in our production
facilities. Safety for people and the environment is a top

chemicals. We therefore use software to prepare the safety
data sheets for Heraeus products in accordance with legal

06

PEOPLE07

INNOVATION

ductive pastes. In this way, Heraeus can make a signifi- Read more about how clever repurposing saves costs

Product Stewardshipcant contribution to achieving climate targets using its

Heraeus bears special responsibility for the evaluation and

08

SOCIAL ENGAGEMENT

and protects the environment

own products.

09

FACTS AND FIGURES

market, thanks in part to the use of Heraeus silver con-registration of the substances it produces in accordancewith the European Chemicals Regulation “REACH” andcomparable regulations worldwide. This includes precious
metal-based substances in the respective volume bands
and other substances required for production. Here, too,
we keep all registration dossiers up to date and also use asubstance volume tracking system to monitor whether thedossiers may need to be adjusted.

35

HERA E US
SUS TA INABIL IT Y REPORT 202 006

PeopleCooperation andcorporate culture37

Responsibilities and steering

38

Employee and leadership development

44

Diversity and inclusion

47

Work-life integration48

Health49	Occupational safety and health36

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORDABOUT THIS REPORT

Attractive working conditions­leaders and invest in their growth. We also foster diverse

This includes prohibiting child labor and forced labor as welland collaborative teams.

as all forms of discrimination and ensuring safety in theworkplace. To underscore this commitment, a Group-wide

COMPANY PROFILE

The success of Heraeus lies in the hands of our approxi-02	OUR COMMITMENT TOSUSTAINABILITY

mately 14,000 employees. Their expertise, motivation, andResponsibilities and steering

Human Rights Policy was adopted in fiscal year 2018 to

focus on innovation are key success factors in global com-

Binding Group-wide guidelines, standard processes andsupplement the Code of Conduct. In addition to thepetition. With attractive working conditions and a variety of­systems relating to human resources topics are defined­principles, this policy also defines Group-wide minimum

01

03

COVID-19

career prospects within the company, Heraeus is welland provided by the central human resources management

standards, for example with regard to starting age and per-04

COMPLIANCE

positioned in the labor market. Our attractiveness as andepartment at Group headquarters in Hanau.

missible working hours as well as salary and social benefits.

05

ENVIRONMENT

06

PEOPLE

	
Responsibilities and steering

Every employee is encouraged to report violations of theemployer determines whether we are able to attract andretain motivated and hard-working talents. That is why we

Based on this common framework, the HR Managers

Code of Conduct. In addition to the internal Complianceengage in an open dialog with our employees about what

assigned directly to the Global Business Units since May

Management contacts, an external ombudsman is also avail-requirements an ideal workplace should fulfill.

2020 carry out HR work with their teams tailored to theable for this purpose (see also page 23, section

Global Business Unit. The decentralized teams drive organi-ance Management).

Compli-	Employee and leadershipdevelopment

We demand and promote respectful, appreciative interaction

zational and employee development in their Global Business	Diversity and inclusionas the foundation of every good working relationship. In ourUnits and, in line with the Group-wide framework, develop

Our corporate culture includes trusting cooperation

	Work-life integration

HR strategy, we regard leadership and excellence as key

complementary approaches and benefits for their employees

between employer and employee representatives as well	Health

strategic levers for achieving our goals and advancing theat the sites, for example on retirement and health care asas open dialog via employee meetings and employee	Occupational safety and healthorganization. We train and qualify our employees to prepare

well as work-life balance. This is done in coordination withappraisals, but also occasion-related employee surveys.

07

INNOVATION

them for the requirements of the future, such as digitaliza-

the other local Global Business Units and, if necessary, withIn Germany, fundamental participation rights of our

08

SOCIAL ENGAGEMENT

tion. In doing so, we also promote entrepreneurial thinking

the support of external service providers. The Heraeus Hold-

employees and their representatives are also regulated

and diversity. Creating a healthy, safe working environment

ing supports the exchange of information and best practices

by legal requirements such as the Works Constitution Act.

09

FACTS AND FIGURES

for our employees is a matter of course for us. In addition,

between the Global Business Units.

Elected employee representatives exist for employees at

we specifically promote preventive healthcare and are committed to achieving a work-life balance.

all German sites.
Our corporate values and the Heraeus Code of Conduct,
which applies throughout the Group, serve as the basis for37

To continue on our path of sustainable growth, one of ourrespectful interaction. This also appeals to the personal

focal points with our Vision 2025 is to further strengthen

responsibility of employees in complying with laws and inter-the Heraeus Group and its operating businesses as an

nal rules. Heraeus is committed to respecting human rights

attractive place to work. We value our employees andand labor and social standards based on the ILO principles.

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY

Employee and leadershipdevelopment

ceed in the long term, a company not only needs a cor-

COMPLIANCE

goals.

05

ENVIRONMENT

business – ensuring business success, Leading the organization – creating a high-performance organization, Leading	
Employee and leadership­development

people – leading employees, and Leading myself – leading	Diversity and inclusion

mance, integrity, appreciation and the willingness to change	Work-life integration

are firmly anchored in our corporate culture.

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

38

LEADINGTHE BUSINESSLEADING THE
ORGANIZATION

oneself. With this holistic model, responsibility, perfor-

porate culture, but also a leadership culture, which isoften neglected in the day-to-day business. The Global
Business Unit Heraeus Electronics has recognized the

The four pillars of our Leadership model are: Leading the	Responsibilities and steering

07

business plans and products, but also by their managers
and subsequently their entire workforce. In order to suc-04

	Occupational safety and health

The future of companies is determined not only by their

Leadership model. It outlines our understanding of excellent
leadership and a leadership culture that supports our growth	Health

Prepared for the future with higher­leadership quality

The foundation of our corporate culture is the Heraeus

COVID-19

PEOPLEHERAEUS ELECTRONICS

Leadership model

03

06

Heraeus Leadership model

importance of this issue and has developed a multi-year
LEADINGMYSELFLEADINGPEOPLE

initiative for effective leadership that is already having avery positive impact on the company’s development.
 Read more about how Heraeus Electronics is further
developing its own leadership culture

HERA E US
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FOREWORD

01

Training offerings for managers and employees

individual project assignments, mentoring or training mea-

ABOUT THIS REPORTIn order to put the Leadership model into practice and tosures. In the case of the manager population, the leadership

COMPANY PROFILE

live the values in our daily operations, we support our man-qualities aligned with the Leadership model have a direct

agers and employees through centralized and decentralized

influence on the amount of bonus payments.

02	OUR COMMITMENT TOSUSTAINABILITY
03

training programs.

COVID-19

During the coronavirus pandemic, the use of virtual learning

04

COMPLIANCE

measures also ensured that new managers, for example,05

ENVIRONMENT

06

PEOPLE

could be trained in the basics of employee management,

HERAEUS SITE OPERATIONSLeadership culture at Heraeus Site Operations
Heraeus Site Operations has been conducting its own
leadership days as a site operator since 2018. The goal ofthese measures is for management to develop a common

HERAEUS COMVANCE

understanding of leadership. Under the motto “Strengthen

In-house academy: More know-how thanks topersonal training sessions

Strengthen motivation.”, the leadership culture is to be

Whether agile working methods, change management,

leadership. Reduce absenteeism. Increase performance.
further developed together with the managers.

such as employee motivation, interviewing, and conflictor PowerPoint: To keep its employees up to date, theTo this end, the Leadership Days focused on various

management, as well as Heraeus-specific management

Global Business Unit Heraeus Comvance has launched­topics: In a first step, eight fields of action of excellent

	Responsibilities and steering­topics. Digital learning opportunities also support employees

an academy. The in-house, personal training program

leadership were defined and underpinned with a series of	
Employee and leadership­development

in reflecting on their own role regardless of time and place,takes place across all locations and countries. The spe-

lectures. In 2019, Heraeus Site Operations conducted acial feature is that all training is conducted by internal

broad-based Waste Hunter training course. The aim was	Diversity and inclusionindividual learning needs.

experts. This has the decisive advantage that knowledge

to raise awareness of the topic of waste and thus establishthat already exists in the company can be passed on andthe idea of sustainability in the minds of those responsible

shared with one another – ultimately benefiting not onlyat an early stage.

and in further developing themselves according to their	Work-life integration
	Health

Digital learning has been promoted at Heraeus since	Occupational safety and health2019 – since 2020, 100 percent of all Heraeus employees

07

INNOVATION

have access to the global learning platform myHR Learning,

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

which has now been rolled out across the board. There, they
can find out about the continuing education offerings, register for training courses, and complete online training.
All employees also receive regular individual feedback. In
order to anchor leadership excellence and corporate values
in the long term, reflections take place, for example, as partof the annual employee appraisals. Development potential is
discussed, and follow-up measures are defined, such as

39

the employees, but also the customers.
The entire lead team also underwent 360-degree feed Read more about how Heraeus Comvance supportsback and shared the results with the divisions in an open

its employees with training offers

process. This ensured greater transparency in our dealings
with each other.

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORD

01

Talent management and succession planninggram. Elementary components from the former Global

ABOUT THIS REPORTWith our global talent management, we have been pursuing­Talent Program have been transferred to the division-spe-

COMPANY PROFILE

the strategic goal of identifying talent throughout the com-cific initiatives and thus made available to more employees

Lean Six Sigma program: Sustainably anchoring our lean culture locally in the production
areaspany at an early stage and preparing them to take on critical­overall. As part of the Heraeus portfolio approach, theThe Lean Six Sigma framework provides a sustainable

roles since 2015. By filling open management and key posi-

Heraeus Global Business Units are being given more

approach for continuous improvement and organizationaltions internally and offering global deployment opportuni-

responsibility for talent development, thus creating moreculture change. It combines the best approaches for pro-freedom for the individual design of development measures.

02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

ties, we create attractive development paths for our talents

04

COMPLIANCE

and promote their loyalty to Heraeus.

05

ENVIRONMENT

06

PEOPLE

In order to achieve this strategic corporate goal, the focus of
talent selection is not only on the performance of the tal-

Waste Hunter campaign #alwaysaskwhy:
Identify and reduce waste
In this global internal communication campaign, operations

ents, but in particular on their potential for taking on more

and administration staff were trained virtually and on-site	
Employee and leadership­development

senior positions. The fact that Heraeus’ top management isin 2019/2020 to identify and eliminate waste in existingclosely involved in the talent process and helps drive theprocesses. A dedicated website with videos, graphics and	Diversity and inclusion

measures makes it clear how important talent management

	Work-life integration

is to Heraeus.

materials provided information about the 7+1 types ofwaste and provided impulses to change the status quo.
The Waste Hunter concept follows the lean philosophy andwas communicated on various levels during the campaign	Occupational safety and health

Whereas previously a distinction was made between aperiod through roadshows, videos, webinars, eLearning and07

INNOVATIONGroup-wide approach, the Global Talent Program, andmore. More than 3,000 employees were trained in the firstyear of the campaign. The eLearning is still accessible.

08

SOCIAL ENGAGEMENT

decentralized development measures in the Global Business

09

FACTS AND FIGURES

40

Units and Corporate Functions, since 2020 the best of both
initiatives has been brought together in a joint talent pro-tomer focus in all business processes. A standardized andinternal Lean Six Sigma training and certification is	Responsibilities and steering	Healthcess optimization to maximize efficiency and ensure cus-

provided for employees by employees. The tools andmethods learned are applied in cross-functional projects
bringing sustainable impact. Most recently, projects inprocurement, customer service and production haveincreased productivity in this way at the Global Business
Units Heraeus Conamic and Heraeus Electronics.

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORD

01

ABOUT THIS REPORT

fied and developed in the two talent programs at the time.

COMPANY PROFILEOf the Global Talents 2018 who completed their two-year02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

Between 2015 and 2018, a total of 170 talents were identi-

PEOPLE	Responsibilities and steering	
Employee and leadership­development

talent journey at the end of 2020, 88 percent have progressed to a more senior position. A further 86 talents have

HERAEUS EPURIO

Interview: Heraeus Talent on a
special support measure
Promoting talent at an early stage in all Global Business
Units around the globe has long been one of Heraeus’

already been identified since the relaunch of the joint talentstrategic goals. In 2020, a new joint worldwide talentinitiative at the turn of 2019/2020. The distribution of thisprogram was launched for the Global Business Unitstalent by region is ten percent in the Americas and 23 per-and the Corporate Functions of the portfolio company.

cent in Asia; 62 percent of the talent is deployed in Germany – with the remaining five percent spread acrossEurope and Africa. The proportion of women in the talent
program in the same year is 26 percent.

A key component of this program is the Talent Development Center. Vanessa Remoquillo, Senior Global Manager for Marketing & Communications at the Global
Business Unit Heraeus Epurio, is one of the talents in2020 who have completed the Talent Development Center. In the video interview, she presents the process and

In total, this makes 256 talents since the beginning of

its special challenges, but also describes her personal	Diversity and inclusion

Heraeus talent management who are professionally accom-

impressions and shares her insights.

	Work-life integration

panied in their development.

	Health	Occupational safety and health07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

41 Watch the complete interview about the Talent
Development Center

Learn how to solve complex commercial andsupply chain problems with a team of experienced consultants
The Expert Program is a development opportunity for
motivated Heraeus employees who want to think outside
the box in their daily work and strengthen their skills inproject work. The experts work as a team member of the
Heraeus internal consulting organization for the durationof a Commercial Excellence or Supply Chain Excellence
module. To participate, they need a strong track record
within Heraeus, significant development potential andfunctional knowledge of Marketing & Sales or Supply
Chain topics. It is regarded as an official step in personal
career development and a prerequisite for future assignments. So far, more than 30 employees have participated in the program.

HERA E US
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FOREWORD

01

example, when submitting specific requests. Heraeus

Training of skilled workers

touch makes it possible to access information, exchangeWith our training programs, we want to attract talented

ABOUT THIS REPORT

Heraeus Virtual Week: Excellent ways of working – by employees for employees

COMPANY PROFILE

In an effort to modernize and continue global employee

information within the company, and take advantage of­people and prepare them for their work at the company. At

communication while respecting the COVID-19 healthlearning opportunities at any time and on the go, even with

our locations, we cooperate closely with educational institu-

prevention measures, a new digital employee format was

private devices. We are continuously developing Heraeus

tions and recruit suitable graduates in a targeted manner.

realized in 2020: one week of virtual interaction with thetouch in order to expand service and added value for our02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

Heraeus global workforce focusing on excellent ways of

04

COMPLIANCE

by employees for employees, sharing best practices, expe-

05

ENVIRONMENT

06

PEOPLE	Responsibilities and steering

working. More than 35 sessions and keynotes were offeredemployees while simplifying its use.

In Germany, we have always relied on the country’s successful dual education program. We currently offer training inriences and knowledge on new ways of working. Over 60

With our mission “Digital Access for All”, we are working

around 30 dual apprenticeships and dual study programs,

speakers shared their excellent ways of working and more

to gradually provide personal access to the app for employ-with the spectrum ranging from two-year Chamber of Indus-

than 3,000 Heraeus colleagues used this new way of digi-

ees worldwide who were previously not digitally connected

try and Commerce (IHK) degrees to master’s degrees. Theretal communication and collaboration.

due to their job. This applies in particular to employees in

is an increasing focus on teaching digital skills, including

production who do not have a computer workstation. In

additional qualifications such as “additive manufacturing”

2018, 60 percent of employees were digitally connected.

and “systems integration” in technical apprenticeships or	
Employee and leadership­development
	Diversity and inclusion

Digital access for all

In the course of 2020, we succeeded in providing personal

programming skills in commercial apprenticeships. Our	Work-life integration

Digitalization is fundamentally changing the world of work inaccess to more than 90 percent of all employees. Moreapprentices and dual program students are all equipped	Health

production and administration at Heraeus. The associatedthan 70 percent of employees actively use it.

with digital devices. The student groups are characterized	Occupational safety and healthefficiency gains and greater flexibility represent a competi-

07

INNOVATION

tive advantage and make our employees’ work easier. In

We are also continuously developing new digital offerings for

08

SOCIAL ENGAGEMENT

order to tap into the opportunities of digitalization at an

the continuing education of our employees, which we pro-early stage, know-how and a willingness to change arevide via our global learning platform myHR Learning (see09

FACTS AND FIGURES

required. Continuing education at Heraeus therefore also

also page 39, section

has the task of preparing every employee for the digital

employees).

Training offerings for managers andAwards for our vocational training▪ Hessenchemie 2020 Apprentices Competition “Ideas
for the Digital Company”

future and taking them along on the journey.

▪ 3 place: Glass apprentices, “VR safety goggles forThis begins with access to digital offerings via a common▪ Special prize RKW Hessen: Mechatronics apprentices

platform – the Heraeus touch employee app. The app informs
employees, promotes dialog, and simplifies processes – for42

by a high level of diversity in terms of origin, age and previ-rdsafe and accurate glass processing”“Air Monitoring System”▪ “Germany’s best apprenticeships” 2018: 5 out of 5stars for dual apprenticeships and dual study programs

HERA E US
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FOREWORD

01

ous education. Both refugees and young people with difficult

oriented compensation by applying an objective international

good example is the overview provided to our employees in

ABOUT THIS REPORT

educational biographies are given professional opportunities

job grading system. In general, compensation at Heraeus

Singapore. This shows at a glance the entitlement to addi-

COMPANY PROFILEat Heraeus.

includes a base salary and often a variable bonus thattional days off for childcare or the amount of financial sup-allows employees to participate in the success of the busi-

port available for the birth of a child, marriage or death of a02	OUR COMMITMENT TOSUSTAINABILITY

In the 2020 reporting year, 71 graduates (136 in total inness. Through our International Assignment Guideline, weclose relative. Another example of the flexibility of our addi-

2019/2020) successfully completed their training or dual

also ensure throughout the Group that all employees receive

tional benefits is the tariff-based future payment in Ger-

03

COVID-19

studies at Heraeus in Germany. They were given the oppor-

adequate support and compensation based on the type ofmany (“tariflicher Zukunfsbetrag”). This can be freely used

04

COMPLIANCE

tunity to be hired on or – with appropriate qualifications – toassignment in another country. Overall, Heraeus’ compensa-

to a large extent for a for a phase of life account (“Lebens-

05

ENVIRONMENT

continue their studies. In total, the company employed 289

tion practices are designed to attract and motivate employ-phasenkonto”), the company pension scheme, additional

trainees and dual students in Germany at the end of 2020.

ees, reward performance, and support long-term employee

days off or additional pay.

06

PEOPLE

Where possible, we cover our need for qualified employeesretention.

	Responsibilities and steeringwith graduates from our own training programs.
In addition to compensation, employees can also benefit

Learning journey: Focus on customer­orientation

	
Employee and leadership­development

Fair compensation and company benefits

from other financial services, such as the contribution to	Diversity and inclusion

Heraeus pays attractive, competitive salaries that depend

travel costs when using public transport, which is granted inchain area and from the development of automation and	Work-life integration

not only on location factors but also on the job profile, qual-

many places. At locations without statutory pension insur-

robotics solutions the opportunity to get to know state-of-	Health

ifications and experience. These are supplemented by com-ance, we also strive to provide our employees with financial

the-art supply chain processes in other companies. On

	Occupational safety and healthpany social benefits. Where possible, we establish a uniform

security in old age through company solutions, such as a07

INNOVATION

salary framework in the countries through local collective

contribution to the cost of pension insurance. In the United

08

SOCIAL ENGAGEMENT

bargaining agreements. In Germany, for example, compen-

States, for example, all employees have access to a savings

sation is based on the collective agreements of the chemicalplan that we have set up with a leading provider of pension

Industry 4.0, performance management or digital factory.

09

FACTS AND FIGURES

industry. In the non-tariff area or in the absence of local

insurance. We want our employees to be as well informed as

Interested Heraeus employees can register for each date. A

collective agreements, we achieve performance- and market-­possible about their entitlement to additional benefits. A

total of 15 different learning journeys have been conducted

43This program offers employees in Germany from the supply

each training date, a different market leader and potential
Heraeus customer, such as Volkswagen, Bosch, Siemens,
GE and many more opens its doors to demonstrate optimization projects and processes with a dedicated topic likeby an external consulting agency to date.

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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Importance of diversity
and inclusion

Due to the international setup of our Global Business Units,

women has increased from 11 percent in 2019 to 20 per-62 percent of our workforce is employed outside of Ger-

cent in 2020.

many. Since our Group headquarters and eight of the elevenbusiness headquarters of our Global Business Units are02	OUR COMMITMENT TOSUSTAINABILITYFor Heraeus, a sustainable orientation of its business

03

COVID-19

resources involved in the value chain as well as with its

04

COMPLIANCE

responsibility as an employer. Thus, topics such as gender05

ENVIRONMENT

06

PEOPLE

Gender diversity at Heraeus­activities goes hand in hand with a responsible use of theequality and cultural diversity are becoming increasingly
important as strategic levers in human resources marketing,recruiting, and employee and talent development in order to	Responsibilities and steeringcounteract the shortage of skilled workers, especially in	Employee and leadershipdevelopment­specialist functions. In addition, we are convinced that a	
Diversity and inclusion

markets and customers, generate more business opportuni-	Work-life integrationties, produce stronger innovations, and thus secure a lead-	Health

ing position for Heraeus in global sales markets over the	Occupational safety and healthlong term. Another reason for us to focus on diversity in our

07daily activities is the changing role models in our society.

INNOVATION

Function Heads totaling about 100 people, the proportion ofdiverse workforce can help us better understand our key

08

SOCIAL ENGAGEMENT

We track gender-, region- and age-specific diversity metrics

09

FACTS AND FIGURES

at the Heraeus Group level as well as at the level of our

2019

2020

0%
Male

located in Germany, we see a high proportion of executives

67%

33%

66%

34%

(71 percent) being based in Germany. However, Asia andthe Americas are gaining in importance in terms of regional
representation in our management team. We also continually ensure that we are close to our markets when it comes

20%

40%

60%

80%

100%

to upcoming new hires and replacements.

FemaleEmployees and executive management by regions
Gender diversity in the executive management
89%

2019

11%

80%

2020

38%

Germany

Rest ofEurope

20%

9%

Male

20%
Female

40%

60%

80%

16%

28%

Asia
0%

72%

13%

100%

17%

America6%Africa/Australia

1%0%Global Business Units. Overall, 34 percent of our employees
are female. In executive management, which includes
Global Business Units Leadership Teams and Corporate

440%All employees

20%

40%

Executive Management

60%

80%

100%

as of 31.12.2020

HERA E US
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FOREWORD

Age diversity in executive management vs. all employees

ABOUT THIS REPORT
01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

ees across all age groups at Heraeus. The age structure of< 30

our executive management is higher compared with the

14%0%overall field of our industry.

30%

30 – 3913%
27%

40 – 4945%
23%

50 – 59

36%

6%
6%

60 +

PEOPLE	Responsibilities and steering

0%

10%

All employees

20%

30%

Executive Management

40%

50%

as of 31.12.2020

Age diversity in executive management

	Work-life integration
	Health< 30	Occupational safety and health07

INNOVATION

0%
0%
11%
13%

30 – 3908

SOCIAL ENGAGEMENT

40 – 49

09

FACTS AND FIGURES

50 – 59

43%
45%
39%
36%
7%
6%

60 +

0%
2019

45

10%
2020

In various Global Business Units, initial projects were

20%

30%

40%

50%

HERAEUS PRECIOUS METALS

More diversity for more innovations
The best teams are diverse, and diversity leads to themost innovations – as many studies have shown. Diversity is also an important topic for Heraeus and therefore
an integral part of the corporate culture. In this context,

launched to foster and spread diversity. Especially, in the

the Global Business Unit Heraeus Precious Metals has

US, there is a stronger focus to prevent discriminatory

launched extensive measures and defined goals, primar-

behavior. To counteract this, special management training

ily to make its own management teams more diverse.

based on diversity and inclusion is provided in a targeted	Employee and leadershipdevelopment
	
Diversity and inclusion

We are proud to have a balanced distribution of our employ-manner. In the US, each location also has the option of
selecting holidays individually to meet the regional circumstances and individual needs of the employees.

 Read more about how Heraeus Precious Metals is
becoming more diverse

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILEHERAEUS IN THE USA

AwardsBlack Lives Matter: Heraeus USA stands by
its values

Heraeus constantly strives to review its own performance02	OUR COMMITMENT TOSUSTAINABILITY

The Black Lives Matter movement, which has been03

renewed focus on systemic racism prompted Heraeus

04
05
06

COVID-19
COMPLIANCEENVIRONMENTPEOPLE

active since 2013, was given new impetus by the murders of Ahmaud Arbery and George Floyd in 2020. The
USA to actively address issues of diversity and inclusion. A good example is the Heraeus site in Buford,
Georgia. The site is located in Gwinnett County, a northeastern suburb of metropolitan Atlanta that is one of themost diverse counties in Georgia. It is important for	Responsibilities and steering

Heraeus to introduce and promote employee programs	Employee and leadershipdevelopment

such as training, focus groups, and open dialogs to	Diversity and inclusion

in order to reduce prejudice. This is to ensure that all	Work-life integration
	Health	Occupational safety and health07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

46

actively promote equality and the continuation of values
employees feel a sense of belonging and safety in their
entire environment.
 Read more about how Heraeus USA stands by its
valuesas an employer and compare it with applicable industry
standards. In doing so, we always pursue the goal of constantly improving and creating optimal working conditions for all employees.
Our continuous efforts pay off – as we can see from various awards and distinctions that evaluate our HR work or
our image as an employer. Since 2013, Heraeus has
consistently ranked among the “Most Attractive Employers for Students and Young Professionals in the Natural
Sciences” in the Universum Ranking. In 2019, Heraeus
was also named among the “Most Attractive Employers
in the City of Frankfurt”. In 2020, the Trendence Institute named us a top employer for students in the naturalsciences. In addition, Heraeus secured a place on thelist of “Germany’s Best Employers” published by thenewspaper “Die Welt” in the same year. We are particularly proud to be among the most valuable employers forthe common good in Germany, as determined by a population survey conducted by the newspaper “WirtschaftsWoche”.

HERA E US
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FOREWORDABOUT THIS REPORT

Work-life integration

In Singapore, we have introduced flexible working arrangements that include working from home and staggered work-

Satisfaction, culture and commitment:
Employee surveys in the Heraeus Group

Heraeus wants to ensure an integrative connection between

ing hours. These arrangements are helpful for those who

the two most important areas of work and private life. To

need to take care of family matters or unforeseen life situa-­conducted the “Happy Medical Employee” satisfaction

this end, we offer our employees a variety of options. In

tions. The flexibility offered by staggered working hours issurvey. The aim of the survey was to measure satisfaction

general, we strive for good work-life integration for all of ourparticularly welcomed by employees with young children

with the coronavirus crisis management of the manage-

COVID-19

employees. We act on this value but are aware that putting

who participate in the childcare programs. Our employees

04

COMPLIANCE

it into practice is different at each of our locations.

are happy with the flexibility because it shows that the com-

05

ENVIRONMENT

06

PEOPLE

01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY
03

pany cares about them and trusts them to perform theirNine percent of our German employees have decided toduties regardless of where they work.

	Responsibilities and steering

hours to care for children or family members. Parents who

Employee surveys

	Employee and leadershipdevelopment

return to work after parental leave receive preferential job

Heraeus believes that a clear understanding of our work-

offers. Of the 113 employees currently on parental leave,

force and its needs is the foundation for attracting, retain-	Diversity and inclusion

98 percent are returning to work. 4.1 percent of ouring, training, rewarding, and supporting employees to be	Work-life integration

employees work on temporary contracts, primarily to cover

their best.

	Health

peak order periods or temporarily unfilled jobs.

07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

47

ment team. During the pandemic, Heraeus Medical conducted this survey again several times and incorporated
the results into crisis management.
The Global Business Unit Heraeus Medical Components
uses surveys to assess the organizational culture ofwork part-time. Often, our employees reduce their working

For this reason, Heraeus conducts employee surveys from	Occupational safety and health

In 2019, the Global Business Unit Heraeus Medical

recent acquisitions within the first months after closing.
The Global Business Unit developed a process to support
the success of the post merger integration from a cultural perspective. The ultimate goal is an engaged workforce that drives business success.
The Global Business Unit Heraeus Photovoltaics conducted the “High Performance Team Engagement Survey” in 2020 to measure employee engagement. The

In addition to flexible shift models and working hours when-time to time to gather this information. In this way, the com-

Global Business Unit Heraeus Electronics also uses thisever possible, we support our employees in the importantpany can gain insights into changing employee attitudes,

tool. The Global Business Unit initiated the “Change

matter of childcare options. In addition to our own Heraeus

motivation levels, and satisfaction levels. Depending on theSurvey” for the first time in 2016 and transformed it into

Family Center with integrated kindergarten and after-school

objective, data is obtained either through employee satisfac-

care, we offer support in finding care close to home. Wetion surveys, employee culture surveys, or employee engage-advise employees with dependents in need of care in ourment surveys. In Germany, employee surveys are conducted

specially established care office.

in close consultation with the works council.

the “Heraeus Electronics Survey” in 2019. All surveys
are conducted once a year and aimed at obtaining feedback on employee engagement, leadership, and change
culture.

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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Committed to the health of all
employees

Occupational health management has been expanded andIn the US, employee health encompasses overall well-being,

the aspects of absenteeism management, ergonomics, men-

including wellness and financial care. Each year, financial

tal health as well as healthy and performance-oriented lead-counseling is available to all US employees, covering a range

ership have been expanded or added. Qualified advisors areof topics. This includes creating a monthly budget, saving for02	OUR COMMITMENT TOSUSTAINABILITY

COVID-19 shaped 2020 in a special way (see also page 17,

available on these topics and extensive training courses arechildren’s schooling, and an overall view of finances including

sectionoffered.

retirement. US employees also have the option of converting

03

COVID-19

programs that go far beyond the legal requirements, particu-

04

COMPLIANCE

larly in G
­ ermany. All German employees were given the

In Singapore, there are a variety of additional offers and activ-

05

ENVIRONMENT

opportunity to participate in free health screenings thatities. We offer virtual power-up, yoga and Tabata workouts on

In China, we offer our employees an additional health insur-

include consultations about individual risks. The results of thea weekly basis. To provide positive nutritional incentives,

ance and medical care plan.

06

PEOPLE

screenings are recorded in a so called health passport. Overmanagers have introduced a monthly fruit day. We also hold	Responsibilities and steering

the years, developments can be highlighted, and preventive

quarterly sports events, and health screenings and health	Employee and leadershipdevelopment

measures discussed. In 2019, 1,098 employees participatedtalks are offered to all employees annually. Employees arein the campaign throughout Germany. Cancer screenings arealso covered by a comprehensive health insurance package	Diversity and inclusion

also conducted regularly, most recently a skin cancer

that includes a variety of preventive health and hospital	Work-life integration

screening in 2020. Heraeus had 1,457 employees partici-

benefits. In the midst of the pandemic, we have also made

	Healthpate in this program throughout Germany.

tele-consultation and tele-medicine available through health

COVID-19). Heraeus continues to offer a variety ofcare providers. Employees are also rewarded with quarterly	Occupational safety and health07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURESIn order to maintain the health of employees in the workplace, the existing offers have been expanded. The increasing
importance of mental health in the workplace is taken into
account by a new risk assessment – any stress that may
occur should be analyzed in advance if possible.

48

earned leave into cash to pay for university or school fees.

bonuses for maintaining a fit and healthy lifestyle.

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Occupational safety andhealth with the highest priority

HERAEUS GROUPHERAEUS ELECTRO-NITE

Occupational safety – Working safe andhealthyMore safety thanks to cultural change

Occupational safety and health protection is a very highHeraeus EHS development path in 2020, the Global

priority for Heraeus. Every accident endangers theBusiness Unit Heraeus Electro-Nite introduced a very

Several years before the official start of the global

02	OUR COMMITMENT TOSUSTAINABILITY

The safety of our employees and protection against work-­
related accidents, injuries and illnesses is a high priority at

well-being of people and can also result in property

03

COVID-19

comprehensive package of measures to reduce the number

Heraeus. This is also reflected in our safety culture, which isdamage, environmental impairment, downtime, and lossof industrial accidents. In addition to the introduction of

04

COMPLIANCE

based on the vision of an accident-free workplace. To ensureof reputation. We consider occupational safety andsafety standards and quality management software, thehealth protection to be indispensable values of our cor-

specialist for measurement technology in molten metals

05

ENVIRONMENT

porate culture and pursue the goal of preventing occu-

relied primarily on the commitment and participation of

pational accidents and minimizing health hazards for

employees in its U.S. plants. As a result, the number ofour employees. A regional awareness campaign on occu-

reported accidents at Heraeus Electro-Nite in the USA

06

PEOPLE

this, the business segments are responsible for establishing
Environment Health and Safety (EHS) management systems
at their locations. The internal standards go beyond the	Responsibilities and steering

legal requirements if we consider the remaining risks for our

pational safety topics launched at the beginning offell from three to zero between 2016 and 2020. Heraeus	Employee and leadershipdevelopment

employees, employees of partner companies, visitors and2018 was continued across the Group from 2019. It

Electro-Nite’s U.S. site was also accident-free for 1,780

the neighborhood to be too high.

includes both a bi-monthly series of topics on specificdays, at editorial deadline.

	Diversity and inclusion

aspects and special “Site Safety Days” at the sites.
Specifically, those responsible in the company made five	Work-life integration

The safety requirements differ considerably according to Read more about how the Heraeus Group promotes

catchy basic rules such as “Safety is everyone’s respon-	Healthbusiness field and area of application. These differences areoccupational safety at all levels

sibility” accessible to all employees back in 2016. This	
Occupational safety and healthtaken into account in the individual specifications, whereby

is the basis for concrete measures such as monthly EHS

07

INNOVATION

global minimum standards always apply. Particular attention

training, weekly tours of accident hazards in the

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

is paid to the production of precious metals and fused silica, as there are special hazards here due to high pressure
and temperatures as well as the substances used.

branches or a “Continuous Improvement Opportunity”
program, which regularly awards prizes to the best suggestions for accident prevention. All of these measures
go beyond the requirements of the EHS development
path. In addition, Heraeus Electro-Nite has already completed EHS certification to ISO 14001 in 2016 and to
ISO 45001 in 2018.

49

HERA E US
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FOREWORD

Within the scope of the incident investigation, corrective

Since 2020, we have also been recording accident fre-

ABOUT THIS REPORT

Better management of occupational safety with new
EHS softwareand preventive measures are defined and subsequently

quency centrally across all Global Business Units using the

COMPANY PROFILE

Risk assessments as well as the processing of EHS events

implemented.

lost time incident rate (LTIR). The calculation is based on02	OUR COMMITMENT TOSUSTAINABILITY

tify the hazards the safety and health of Heraeus derive and

The EHS software immediately informs all parties involved

rate of more than one working day (LTI) and the number of

implement protective measures.

about the respective events and directs the processing ofhours actually worked in the reporting period, standardized

accidents. The events are recorded Group-wide and reported

to one million working hours.

01

03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLEthe number of workplace accidents with a lost time incident

are instruments in occupational safety. They serve to iden-

Heraeus introduced a professional software tool in Augustmonthly to the management of the Global Business Units

2020 to simplify and streamline the creation of risk assess-and Heraeus Holding.

Lost time incident rate (LTIR)

ments, the processing of EHS events, and the tracking of

2020

measures. The introduction was accompanied by a commu-

Development of accident figures	Responsibilities and steering

nication campaign and training sessions. Historical accident

The development of lost time incidents (LTI) is decisive for	Employee and leadershipdevelopment

data was transferred to the new tool. The EHS software is

the evaluation of our performance in the area of occupa-used by all Heraeus sites worldwide. It has simplified pro-tional safety. It measures the number of work-related acci-

In EHS incident reporting, we focused not only on accidents	Diversity and inclusion

cesses, made them more efficient, and is helping to further

dents among Heraeus employees and temporary workers

but also on documenting and processing observations and	Work-life integration

improve the EHS level at Heraeus sites worldwide.

that resulted in one or more days of absence. Heraeus has

near misses. These include events that could have led tobeen measuring this indicator centrally across all Global

injuries. Observations and near misses are an important	Health3.5	Occupational safety and healthIn order to process EHS events as quickly as possible andBusiness Units since 2018 and has continuously improved

source of learning for the future, which can help to prevent

07

INNOVATION

initiate countermeasures, Heraeus defined reporting pro-since then. The majority of the reported incidents were notserious occupational accidents.

08

SOCIAL ENGAGEMENT

cesses. For this purpose, all EHS events are reported,

serious accidents. No fatal occupational accidents involving­classified, investigated, and released via the EHS software.

Heraeus employees or temporary workers occurred in the

In addition, the various Heraeus sites report violations of

09

FACTS AND FIGURES

Reportable EHS events include all events from the areas ofreporting period.

EHS laws and regulations in the EHS software. During theenvironmental protection, health protection, and occupational safety, such as occupational accidents, road accidents, environmental damage, incidents from the areasof process and plant safety, damage to buildings and plants,
and soil or groundwater contamination.

50

reporting period, we did not record any significant violations

Lost time incidents (LTI)of EHS laws and regulations throughout the Heraeus Group.

2018

2019

2020

117

113

99

HERA E US
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51

07

Innovation
Product development andinnovation promotion
52

Product development

53

Research and development

54

Open innovation

55

Corporate incubator

56

Digitalization

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION	
Product development
	Research and development
	Open innovation
	Corporate incubator

Product development at theservice of society
Our innovative strength is the basis for Heraeus’ technology leadership.

E-mobility: in the fast lane with platinum
temperature sensors
As a trend-setting technology, electromobility is thefocus of industrial and public attention. Tapping into themass market for electromobility requires manufacturers
to rapidly remove existing growth hurdles and at theAs part of our strategic planning, we are focusing on

same time achieve maximum efficiency in innovation

important future trends such as health, electromobility

and manufacturing. Precise temperature sensors forand demographic change. We are specifically developing
innovative products and solutions to help shape theseaccurate data and safe control are basic requirements
for the rapid development and testing of high-performance and reliable products. This makes temperature

trends. We have identified three important drivers for thesensor technology an elementary key technology that

healthy and organic growth of our Global Business Units:determines the competitiveness of applications in

The early identification of trends, the development of new­electromobility. Heraeus Nexensos develops and sup-business ideas and the further development of our productplies high-precision platinum temperature sensors for

portfolio.

e-mobility – from charging plugs to e-motors.
 Read more about what advantages solutions from

Digitization

Important drivers for our research and development (R&D)

08

SOCIAL ENGAGEMENT

are pressing challenges in health and environmental pro-09

FACTS AND FIGURES

tection. Heraeus is working intensively to make its contribution to the development of suitable solutions. In thisway, we support our customers not only in meeting
increasing legal requirements, but also in operating­sustainably and effectively.

52

HERAEUS NEXENSOS

Heraeus Nexensos offer

HERA E US
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01

COMPANY PROFILE

Drive research &development forward

HERAEUS PRECIOUS METALSHERAEUS NOBLELIGHT

Interview: Heraeus innovation expert on­innovation and sustainability

Highly efficient virus protection thanks tosimulation

Today, innovations are strongly linked to sustainability.

Special air purifiers with UV light can not only kill 99.9

Companies want to reduce their carbon footprint to zero

percent of the coronaviruses in the air. To do so, they02	OUR COMMITMENT TOSUSTAINABILITY

Research and development (R&D) have always been a highpriority at Heraeus. In R&D and application centers aroundas quickly as possible. How can you steer your own inno-

must have a wavelength of 254 nm (UV-C) and meet

03

COVID-19

the globe, we develop and test solutions together with cus-

vation thinking in the direction customers want? In theother requirements: The radiation must not be directed

04

COMPLIANCE

tomers and partners on site. The more than 700 R&D

video interview, Robin Kolvenbach, Head of Innovation at

against humans, but only against viruses, and the air must

Heraeus Precious Metals Chemicals, explains how theremain in the device long enough for all pathogens to be05

ENVIRONMENT

employees worldwide drive sustainable solutions for our

Global Business Unit approaches this very issue in ordereliminated. In order to adapt UV-C air purifiers precisely toto identify its customers’ sustainability needs early onthese requirements, the Global Business Unit Heraeus

and meet their expectations.

Noblelight first tested its new product range in an elabo-

06

PEOPLE07

INNOVATION

	Product development	
Research and development
	Open innovation
	Corporate incubator
Digitization

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

53

customers every day.
In research and development, Heraeus relies on appropri-

rate virtual simulation, thus saving many production steps.

ately specialized units in the individual business segments Watch the full interview on innovation and sustain-

as well as on corporate start-ups.

ability at Heraeus Precious Metals

In both fiscal years of the reporting period, Heraeus
invested seven percent of revenues (excluding precious
metals) in research and development in 2019 and 2020.

Read more about how Heraeus Noblelight uses
­simulation technology to combat viruses

HERA E US
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01

COMPANY PROFILE

Open innovation as an­opportunity

One example of successful collaborations between start-ups

The Accelerator Program supports the achievement of theseand Heraeus is the product AGXX – a catalytically active

goals by focusing on specific core topics and a clearly

antimicrobial protection for use in facade paint, air-condition-

defined time frame of six months. At the same time, it

ing technology and sportswear. The underlying technology

increases the visibility of Heraeus in the global start-up

02	OUR COMMITMENT TOSUSTAINABILITY

The innovation landscape has changed significantly in

had been developed by the Berlin-based start-up Largentec.

­ecosystems and shows young companies opportunities torecent years. Processes, in particular, have continued to

Now it is being brought to market maturity by Heraeus

collaborate with Heraeus. One batch of the Accelerator

03

COVID-19

accelerate. In order to excel in this environment, Heraeus

through a cooperation with exclusive licensing in these fields­Program took place in 2019 and one in 2020.

04

COMPLIANCE

relies on cooperation with partners, openness, and interdis-of application.

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

Cooperation with research institutes

ciplinarity. The change toward an innovation culture that ismore strongly oriented toward open innovation was therefore

In order to gain even more access to Asian and, in particu-

In addition to start-ups, Heraeus is also continuously

continued in the reporting period.

lar, Chinese start-ups in the future, Heraeus decided to

expanding its cooperation with external research institutes.

enter into a partnership with venture capitalist CM Venture

In the area of applied research and development, the suc-

Collaboration with start-ups

Capital at the end of 2020. This enables us to approachcessful collaboration between Heraeus Global Business

The focus is on collaboration with external start-ups as an

Chinese start-ups at an early stage and to contribute ourUnits and institutes of the Fraunhofer Group, which has

important source of innovation. The goals of the targeted

own strengths to future joint ventures.

already lasted for decades, was further intensified.

­services as well as faster market entry. To achieve this, theIn 2020, we re-institutionalized this with a framework agree-

Digitization

Heraeus Accelerator Program

partners contribute their respective special skills as well as

The Heraeus Accelerator was launched in 2019 and offers

ment between Heraeus and the Fraunhofer-Gesellschaft

08

SOCIAL ENGAGEMENT

capacities and thus mutually benefit from each other.

external start-ups the opportunity to further develop andbased in Munich. In addition to innovative research and09

FACTS AND FIGURES

market their ideas and products together with Heraeus. For

development work in technical and scientific fields, consor-

To identify start-ups and make Heraeus known as an

this purpose, the start-ups have access to research laborato-

tium and cooperation projects, and initiatives such as

attractive partner to work with, we developed a variety ofries, test equipment and Heraeus’ extensive customer and“H2anau – Hydrogen Moves”, the next generation of scien-measures during the reporting period. At the center ofpartner network. The goal of the Heraeus Accelerator is totists will also receive targeted support as part of a joint

these activities is a continuous scouting process that hasbuild long-term collaborations with the participating start-

master’s program in the field of power electronics between

been extended to all business segments of the Heraeus

ups. At the same time, the program offers support with chal-

Heraeus Electronics and the Fraunhofer Institute for Inte-

Group. This process includes the structured search forlenges outside the collaboration project – such as mentoring

grated Systems and Device Technology (IISB).

suitable start-ups, the development of relevant forms ofand advice on international taxes, rules and regulations, or

cooperation, and the review of certain basic requirements

the start-up’s business plan.

	Product development
	Research and development
	Open innovation
	Corporate incubator

54

partnerships are the development of new products andfor cooperation.

HERA E US
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01

COMPANY PROFILE

Creating start-up structuresin the GroupThe highly porous carbon additive Porocarb increases theperformance of lithium-ion batteries. By improving thetransport paths for the ions, it improves the performanceof electric vehicles and power tools, for example.

HERAEUS AMLOY

Medical technology from the 3D printer
Customized prostheses and implants that adapt to thebone have long been desired products in medical tech-02	OUR COMMITMENT TOSUSTAINABILITY

With a corporate incubator initiative, Heraeus promotes
the development of new business models and technolo-

Using the digital printing process, metallic conductive

03

COVID-19

gies from within the company. Crucial to the growth andsystems can be printed in a space-saving manner withsponding research work by corporate start-up Heraeus

04

COMPLIANCE

development of corporate start-ups are processes that are

Prexonics. This innovation contributes in particular to

Amloy together with the University of Graz is already

ENVIRONMENT

shielding components against electromagnetic interfer-

well advanced. Amorphous metals are ideally suited for05

specifically geared to the needs of start-ups. To ensurethat decisions can be made quickly, Heraeus has estab-ence, for example in 5G cell phones.

06

PEOPLE07

INNOVATION

	Product development
	Research and development
	Open innovation

lished lean structures and easy access to financial
resources for its corporate start-ups. These report directly

In addition to these three successful start-up initiatives,to the respective management and provide quarterly

another corporate start-up was launched during the report-

reports on their financial situation, progress in producting period: Heraeus is making the Aerosol Deposition coat-development, and other commercial activities.

ing method applicable for the first time on an industrial
scale for numerous industries. The novel process enables

	
Corporate incubator

In order to be able to act more agilely and benefit fromcoatings of metal and ceramics that were previously tech-

Digitization

cross-linked thinking as well as interdisciplinary researchnically impossible.

08

SOCIAL ENGAGEMENT

and development, Heraeus promotes the following

09

FACTS AND FIGURES­business ideas detached from its Global Business Unit
structure:
Amorphous metals combine unique material properties
such as high strength, elasticity and corrosion resistance.
Heraeus Amloy develops amorphous alloys and produces
innovative components from them, for example, using
injection molding or 3D printing.

55

nology. The solution may be amorphous metals, whichhave already proven to be truly multi-talented. Corre-

injection molding designed for mass production, butalso for maximum individuality thanks to a new technology that is revolutionizing the production of medical
materials: 3D printing.
 Read more about how Heraeus Amloy is advancing
medical technology

HERA E US
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01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY

Digitization as a driver

HERAEUS DIGITAL HUB

HERAEUS DIGITAL HUB

Interview: Heraeus innovation expert on­digitization

Virtually on site thanks to Remote Services

Digital technologies are increasingly finding their way

tions must not only be carried out reliably, but also as

into companies. The coronavirus pandemic has givention in the various Global Business Units with specificsustainably as possible due to the often-long distances

this development an additional boost. But how can digi-

involved. Added to this are the current contact restric-More than ever, Heraeus is using digitization to drive­innovation. In 2019, Heraeus created the Heraeus Digital
Hub, a central unit that accelerates the digital transforma-

Worldwide maintenance of machines or plant inspec-

03

COVID-19

projects and platforms. In doing so, the team also specifi-

tization succeed in large companies without abandoning

tions imposed by the coronavirus. But when physical04

COMPLIANCE

cally p­ romotes sustainable innovations within the Group –traditions? Markus Kriegl comments on this in his video

presence is not possible, Heraeus has a very good alter-interview. The Group Digital Officer at Heraeus explains

native: Remote Maintenance. Modern technologies from05

ENVIRONMENT

for example, optimized production processes or digitally

how Heraeus, as a portfolio company, supports its Global

the Heraeus Digital Hub special unit enable our service

Business Units in digitization and how the digital trans-

technicians to give their customers instructions via cam-formation that has been initiated also promotes sustain-eras and solve problems remotely.

06

PEOPLE07

INNOVATION

	Product development
	Research and development
	Open innovation
	Corporate incubator
Digitization

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

56

supported machine parks can reduce energy and resource
consumption. Maintaining sustainable business relationships remains an important goal in order to be able toability and innovation in the company.
 Read more about how the Heraeus Digital Hub

work together on products for a better future.
 Watch the complete interview on the digitization
process at Heraeus­virtualizes our customer service

HERA E US
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08

SocialEngagement
Civic engagement andfoundations
58

Commitment to society60	Heraeus foundations

57

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01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY

Broad commitment to society
Social commitment is an integral part of Heraeus’ self-image
and corporate culture. In accordance with the guiding principle “think globally, act locally”, our locations are also

HERAEUS MEDICAL COMPONENTSHERAEUS IN GERMANY“Together we improve lives” at theTwin Cities Heart Walk.

Donations for the victims of theracist attack in Hanau

The American Heart Association’s Heart Walks have

On February 19, 2020, nine people were killed in Hanau

always been about coming together to raise funds to fightin a racially and right-wing extremist motivated attack.

committed to charitable causes related to local social andheart disease and stroke. The money raised helps fund

COVID-19

ecological challenges. Heraeus also supports and welcomes

innovative research to save lives.

Heraeus management donated an amount of €25,00004

COMPLIANCE

employees who volunteer to perform social tasks and thus

In keeping with the motto “Together we improve lives”,

employees were also able to further increase this dona-05

ENVIRONMENT

employees of the Global Business Unit Heraeus Medicaltion with an additional sum of approximately €3,490.

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

03	
Broad commitment to society	Heraeus foundations

09

FACTS AND FIGURES

help shape and advance the community.

for the victims of the attacks. In a campaign, Heraeus

Components participate annually in the American Heart

Commitment to the common good at all locations

Association’s Twin Cities Heart Walk. In 2019, Heraeus

The Heraeus locations take responsibility for their social

employees raised more than $25,000 in donations,commitment and align it with local needs. The following

placing eighth in the Twin Cities Heart Walk. In 2020,

projects are examples of our commitment.

the Heart Walk took place virtually – Heraeus was able
to raise around $17,300 and again placed eighth.
HERAEUS IN SINGAPORE

New shoes for people in need
The Heraeus site in Singapore donated 242 shoes to
the Soles4Souls organization, which uses them to help
people in need in India.
Soles4Souls donates shoes to people in need. The­organization is also actively engaged in the fight against
poverty.

58

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01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENTHERAEUS PRECIOUS METALSHERAEUS CONAMICHERAEUS IN SOUTH AFRICA

Cycling for the climate

Fused silica for the scientists of tomorrow

Containers for South Africa

The Global Business Unit Heraeus Precious Metals has

The Global Business Unit Heraeus Conamic has donatedTogether with other locally based companies, Heraeus

launched an annual Biking Challenge in 2020. The goalan optical prism worth €3,500 for the Beamline forsupports the development of local infrastructure foris to promote healthy and sustainable mobility for the

Schools competition in September 2020. The prism wasschoolchildren in South Africa.

daily commute. At the same time, the challenge wasmade of fused silica by Heraeus and manufactured in

combined with a donation to combat climate change.

Hanau.

In 2019, Heraeus donated containers and materials for

In 2020, around 5,930 km were cycled. Through theBeamline for Schools is a competition for students frombasic framework for a training center and a soup kitchencommitment, €1,179 was donated to support projects at

all over the world, organized by CERN, the European

for school children. In 2017, Heraeus donated contain-

Atmosfair contributing to saving 77.35 tons of CO2.

Organization for Nuclear Research, in Geneva. The com-

ers to the Abraham Levy Primary School and converted

petition invites teams of students to propose scientificthem into a school library.

experiments at accelerators. In 2020, the student teams
investigated a particle called the Δ+ baryon and the Cherenkov diffraction radiation, a physical effect.

	
Broad commitment to society

Beamline for Schools is financially supported by individ-

	Heraeus foundations

ual donors, foundations, and companies. In 2020, the09

Wilhelm and Else Heraeus Foundation supported the59

FACTS AND FIGURES

project as the main sponsor with €75,000.

the Akhanani project in South Africa. These serve as theHERA E US
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01

COMPANY PROFILE

Heraeus Foundations promote
education and social cohesion

02	OUR COMMITMENT TOSUSTAINABILITYThe Heraeus Educational Foundation is particularly com-

The Heraeus Social Foundation, established in 1973, ismitted to the continuing education of teachers, focusing

a support fund for active and former employees of theon training measures for teachers and school administra-

Heraeus Group and their dependents. Under the guiding

03

COVID-19

tors. Under the motto “Personality Makes School”, theprinciple “listen, speak, act”, it offers a comprehensive

04

COMPLIANCE

Foundation reaches around 2,000 teachers each year inassistance and counseling program in all social areas. The

05

ENVIRONMENT

its seminars on topics related to personal development

Foundation provides relief in the event of family care bot-

The tasks of the Kathinka Platzhoff Foundation are theand school management. The aim is to optimally prepare

tlenecks and advises employees in personal crisis situa-

06

PEOPLEtargeted promotion and education of children and youngteachers for the challenges of teaching.

tions. It establishes contacts with therapy facilities, helps

07

INNOVATION

people as well as the active support of older people. For

www.heraeus-bildungsstiftung.dewith financial emergencies and provides support in the

08

SOCIAL ENGAGEMENT

example, the foundation’s Family Academy offers work-

event of family difficulties. The aim of the foundation is to

shops that promote understanding between parents anddefuse acute crises through individual counselling and	Broad commitment to society

children as well as seniors, thus strengthening the family.

support and to solve them actively and cooperatively.

	
Heraeus foundations

In addition, the Foundation’s facilities include a senior09

citizens’ residential home, an outpatient nursing service,

FACTS AND FIGURES

a day care facility for children and a family center.
www.kp-stiftung.de

The Wilhelm and Else Heraeus Foundation is dedicated topromoting research and education in the natural sciences,
especially physics. It facilitates the exchange of scientificideas, organizes international conferences and seminars,
supports gifted students, and contributes to improving
science education in schools. This commitment is known
worldwide.
www.we-heraeus-stiftung.de

60

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61

09Facts andFigures
Key figures andorganization
62

Key figures

65

Overview of Heraeus Global Business Units

67

Glossary

69

Publication credits

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01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY

Key figures
Occupational health and safety

Energy and resource efficiency
AmountUnit

03

COVID-19

Energy Consumption

559,954,963

kWh

04

COMPLIANCE

Natural Gas

170,394,538

kWh

05

ENVIRONMENTLight Fuel Oil

596,645

kWh

06

PEOPLE

Heavy Fuel Oil

254,980

kWh07

INNOVATION

Propane / LPG

26,590,940

kWh

08

SOCIAL ENGAGEMENT

Hydrogen

7,004,759

kWh

09

FACTS AND FIGURESElectricity

340,817,201

kWh	Key figures

District Heating / Steam

14,295,900

kWh	Overview of Heraeus
Global Business Units

Sum of Scope 1&2 Emissions

206,902

t CO2eCarbon Scope 1 Emissions

45,105t CO2eCarbon Scope 2 Emissions

161,798

t CO2eWater Consumption

1,150,974

Wastewater Discharge	Glossary
Publication credits

62

2018

2019

2020

Unit

117

113

99

Numberof LTIs

3.5

LTIR

2018

2019

2020

13,85814,19013,911LTI

LTIR

Employees
Total number of employees
at year-end

Employees by region (in percent)
2018

2019

2020

Germany

39%

39%

38%

m3

Asia

28%

28%

28%

733,546m3

Americas

17%

17%

17%

Non-Hazardous Waste

34,231

metric ton

Europe excl. Germany

15%

15%

16%

Hazardous Waste

7,257

metric ton

Africa / Australia

1%

1%

1%

HERA E US
SUS TA INABIL IT Y REPORT 202 0

FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY
03

Employees by gender (in percent)
Men
Women

2019

2020

67%

66%

33%

34%

COMPLIANCE

05

ENVIRONMENT

Employees by age (in percent)

The current data cannot be compared with historic data due toprimary energy sources in boilers, furnaces, vehicles within thethe EHS Software introduction for reporting year 2020. The EHS

sites boundaries. The combustion of the following primary energy

software allows Heraeus to reach a much wider reporting scope

sources are accounted for scope 1: natural gas, propane, light

versus previous years, so this report discloses environmental

and heavy fuel oil.

Reporting comprises production sites worldwide where Heraeus

analysis method, which means that the corresponding CO2 emis-

owns more than half of the voting shares (management control),sions is quantified, based on the carbon content of the com-or minority shareholding if it has been agreed in the contracts

busted fuel. The corresponding energy-specific CO2 factor is

15%

14%

that the Heraeus Corporate Guidelines are binding. One Global

based on third party provided data (e.g. UBA). One Global Busi-

Business Unit includes trading offices besides its production

ness Unit is using the GaBi database.

sites in the scope as well.

PEOPLE07

INNOVATION

30–39

30%

30%

08

SOCIAL ENGAGEMENT

40–49

26%

27%

09

FACTS AND FIGURES

50–59

22%
6%

23%
6%

Assurancewell as electricity necessary to generate other energy sources andNo external assurance done

media that is not already covered in purchased electricity, e.g.
energy needed to generate compressed air) and district heating.

Carbon emissions

	Glossaryide (CO2) scope 1 and scope 2 emissions are included for all

With regard to the Greenhouse Gas (GHG) Protocol, carbon dioxGlobal Business Units from production sites based on the listedenergy sources. Other greenhouse gases are considered only for
one out of eleven Global Business Units emissions calculations.
The CO2e are added to the CO2 figures, as the Group is planningto extend the scope to include all relevant GHGs in the future.
80 of 81 production sites (98%) reported energy data and areincluded in the CO2 reporting.

63

Scope 2 includes CO2 emissions from purchased energy such as
electricity (purchased non-renewable and renewable electricity as	Overview of Heraeus
Global Business Units
Publication credits

The calculation methodology for scope 1 is based on the fuel

2020

06

60 +

Scope 1 includes CO2 emissions that occur from sources con-

2019
– 30

	
Key figurestrolled or owned by Heraeus associated with the combustion of

figures for 2020 only.

COVID-1904

Disclaimers
Scope

The calculation methodology for scope 2 is based on the location-based method, which means that the CO2 emission of electricity for example is calculated by multiplying the purchased
electricity by country specific emission factors. The location-­based emission factors for electricity used refer to the latest
available country emission factors published by the International
Energy Agency (IEA, 2020). One Global Business Unit is using
the GaBi database as source.

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES

Water consumption

Lost time incident (LTI)

This is the sum of all water drawn from surface water, groundwa-

Work-related incident of a Heraeus employee (personnel who ister, rainwater, seawater or a third party (municipal water supply)

directly employed with Heraeus contract at a Heraeus site) and ofthat has been withdrawn and incorporated into products, hasa temporary employee that results in one or more days of lost

evaporated, transpired, or is polluted to the point of being unus-

time (day of incident is excluded) or results in fatality.

able by other users. 76 of 81 (94%) of production sites reported
water consumption data.

Lost time incident rate (LTIR)
1,000,000 hours * LTI / total working hours (Heraeus and tempo-

Wastewater dischargerary employees).

This is the sum of effluents, used water, and unused water fromproduction and manufacturing released to surface water, groundwater, seawater, or a third party, for which the production site has
no further use (treated & untreated wastewater). 76 of 81 (94%)
of production sites reported wastewater data.

Total working hours
The total working hour required for the LTIR calculation are automatically generated by the EHS Software for all Heraeus sites
globally by multiplying the number of FTE employees and FTE
temporary employees of each site with the monthly average work-

Waste generation (hazardous & non-hazardous waste)

ing hours in the respective country. It includes overtime and sub-Non-hazardous and hazardous waste from industrial production

tracts absences like vacation, public holiday, and illness. Besides

according to local legislation in the respective country. 66 of 81

the automatic calculation, all sites may manually adjust the auto-	Overview of Heraeus
Global Business Units(81%) of production sites reported waste generation data.

matically generated hours if necessary (e.g. seasonal effects,	Glossary

The reporting includes production and non-production sites

	
Key figures

Publication credits

short-time work).
worldwide Heraeus holds more than half of the voting shares(management control) or shares with voting rights (management
control) or minority shareholdings, if it has been contractuallyagreed that the Heraeus corporate guidelines are binding.

64

Employees
The number of employees does not include temporary workers

HERA E US
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FOREWORDABOUT THIS REPORT
01

COMPANY PROFILE

Overview of Heraeus Global
Business Units

Heraeus Electronics

Heraeus Medical

Heraeus Electronics is a leading manufacturer of materials for

Heraeus Medical focuses on medical products for surgicalthe assembly and packaging of devices in the electronics

orthopedics and traumatology. The company is the industry

industry. The company develops material solutions for theleader in the field of bone cements and was several times

02	OUR COMMITMENT TOSUSTAINABILITYThe Heraeus Group is organized under the umbrella ofautomotive, power electronics and advanced semiconductor

awarded the TOP 100 Award for being one of the mostHeraeus Holding in Global Business Units. These units arepackaging market and offers its customers a broad productinnovative German medium-sized enterprises.

03

COVID-19

market-oriented and functionally structured.

portfolio – from materials and material systems to services.

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES	Key figures	
Overview of Heraeus
Global Business Units	Glossary
Publication credits

Heraeus Medical Components
Heraeus Comvance

Heraeus Electro-Nite

Heraeus provides expert, comprehensive medical component

Heraeus Comvance is the world’s largest manufacturer of

Heraeus Electro-Nite has been the global leader in the field

manufacturing services, meeting a broad range of functional

synthetic fused silica for use in the telecommunicationsof molten metal measurement technology for almost 50

demands. Specializing in metallurgical answers to device

industries. With its sites in Germany and the US, the prod-

years. The metallurgy industry benefits from complete mea-

design challenges, Heraeus’ long history in precious metals

uct portfolio includes high purity fused silica tubes for coresuring systems and customer-specific samplers for a wide

and alloying are combined with world leading manufacturing

rod manufacturing, large RIC cylinders as cladding for tele-variety of analysis tasks.

experience.

Heraeus Epurio

Heraeus Nexensos

Heraeus Conamic

Heraeus Epurio is the technology and market leader in

Heraeus Nexensos is one of the global market and technology

Heraeus Conamic is one of the technology leaders andessential materials for capacitor, display, and photoresist

leaders for high-precision temperature sensor technology

materials specialists for the manufacture and processing of

applications, producing CleviosTM, the pioneering standard

and your expert for the production of platinum temperaturehigh purity fused silica and high-end materials like ceramics

for conductive polymers with over 30 years of demonstrated

sensors and heaters.

and composites. With locations in Europe, USA and Asia,

success; and ultra-pure specialty chemicals, which are a

Heraeus Conamic offers fused silica and ceramic products

critical component in the semiconductor industry.

com fibers and preform manufacturing services.

ranging from semi-finished goods to complex system components to custom-tailored solutions.

65

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01

Heraeus Noblelight

ABOUT THIS REPORT

Heraeus Noblelight is one of the global market and technology

COMPANY PROFILE

leaders in the field of special purpose lamps and modules

02	OUR COMMITMENT TOSUSTAINABILITY

in the ultraviolet to infrared wavelength range for industrial,
scientific and medical applications.

03

COVID-19

Heraeus Photovoltaics

04

COMPLIANCE

Heraeus Photovoltaics is a global leading manufacturer for05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES	Key figures	
Overview of Heraeus
Global Business Units	Glossary
Publication credits

66

metallizations pastes of solar cells, provides advanced products and excellent services for PV industry.

Heraeus Precious Metals
Heraeus Precious Metals is a world leader in precious metals
services and products as well as in trading precious metals
used in industrial processes. This unit brings together all
the activities in the precious metals cycle, from trading toprecious metals production to recycling.

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01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY
03

COVID-19

04

COMPLIANCE

05

ENVIRONMENT

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES	Key figures	Overview of Heraeus
Global Business Units	
Glossary

Glossary

Fortune Global 500

Key Performance Indicator (KPI)

An annual ranking of the top 500 corporations worldwide as

A measurable value that demonstrates how effectively a com-measured by revenue, also known as Global 500.

pany is achieving key objectives.

Responsible Minerals Initiative (RMI) that facilitates trans-

Human Resources (HR)parency in the supply chain.

Department of Human Resources M­ anagement.

London Bullion Market Association-Standard(LBMA standard)

Conflict Minerals Reporting Templates (CMRT)
Free, standardized reporting template developed by the

The LBMA conducts the London bullion market as a whole-

EcoVadis

IDW PS 980

sale over-the-counter market for the trading of gold and sil-International sustainability rating agency

Auditing standard for compliance management systems ofver.

the Institute of Public Auditors in Germany (IDW)

Environment, Health and Safety (EHS)
Acronym for the methodology that studies and implements

IHK

London Platinum and Palladium Market-Standard(LPPM standard)

the practical aspects of protecting the environment andChamber of Commerce and Industry

The LPPM is an over-the-counter trading center for platinum

maintaining health and safety at occupation.

and palladium and a commodity trading association.

Industry 4.0
ENHESAThe intelligent networking of machines and processes in

Lost time incident (LTI)International environmental, health and safety consulting

industry with the help of information and communication

Work-related incident of an employee that results in the loss

firm, providing EHS regulatory compliance assurance sup-technology.

of productive work time.

ISO 14001/45001 or DIN ISO EN 14001/45001

Lost time incident rate (LTIR)

Environment, Social and Corporate Governance (ESG)Standards for management systems of environment andTotal number of lost time injuries in a given time period

Evaluation of a company’s collective conscientiousness foroccupational health and safety

divided by the total number of hours worked in that period.

port to businesses worldwide.

Publication creditssocial and environmental factors.

Information Technology (IT)
Department of Information Technology

67

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01

Responsible Business Alliance (RBA)

Sustainable Development Goals (SDGs)

ABOUT THIS REPORTWorld’s largest industry ­coalition dedicated to corporate

A collection of 17 interlinked global goals for a better and

COMPANY PROFILEsocial responsibility (CSR) in global supply chains.

more sustainable future set up in 2015 by the United

02	OUR COMMITMENT TOSUSTAINABILITY

Nations General Assembly.

Registration, Evaluation, Authorization andRestriction of Chemicals (REACH)

Supply Chain

03

COVID-19

A regulation of the European Union to address the produc-

The sequence of processes between a company and its

04

COMPLIANCE

tion and use of chemical substances and their potential­suppliers to produce and distribute a specific product or

05

ENVIRONMENT

impacts on both human health and the environment.

service.

06

PEOPLE

Schrems II

Ultraviolet-C (UV-C)

07

INNOVATION

Decision of the Court of Justice of the European Union

Wavelength of 254 nm, which destroys the generic material

08

SOCIAL ENGAGEMENT(CJEU) which has been incorporated into the EU standardof viruses.

09

FACTS AND FIGURES	Key figures	Overview of Heraeus
Global Business Units	
Glossary

contractual clauses to protect data privacy for EU citizens.

Scope 1 GHG Emissions
Classification of emissions according to the Greenhouse Gas(GHG) Protocol: Scope 1 emissions are direct emissions
from company-owned and controlled resources.

Publication credits

Scope 2 GHG Emissions
Classification of emissions according to the Greenhouse Gas(GHG) Protocol: Scope 2 emissions are indirect emissions
from the consumption of purchased energy like electricity,
steam, heat and cooling.

68

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01

COMPANY PROFILE02	OUR COMMITMENT TOSUSTAINABILITY

Publication credits

Picture credits
Adobe Stock (page: 9, 11, 17, 22, 26, 33, 36, 52, 61),

Publisher

Audi (page: 9),

Heraeus Holding GmbH

Heraeus (page: 3, 4, 5, 8, 9, 14, 17, 20, 21, 34, 35, 41,

Communications & Marketing49, 53, 55, 56, 58, 59, 60),

Heraeusstraße 12–14

Stocksy (title; page: 30, 51, 57)

03

COVID-19

63450 Hanau, Germany

04

COMPLIANCE

Phone +49 6181 35-5100

Reproduction, including excerpts,

05

ENVIRONMENT

info@heraeus.com

permitted only with reference to the source.

06

PEOPLE07

INNOVATION

08

SOCIAL ENGAGEMENT

09

FACTS AND FIGURES	Key figures	Overview of Heraeus
Global Business Units	Glossary
Publication credits

69

www.heraeus.de

EditorsÁgnes Gergely, Sustainability Management, Heraeus
Sofie Lorenz, Communications, Heraeus
Stefan Tomm, MPM, Mainz

Concept and design
MPM Corporate Communication Solutions, Mainz