Receiving treatment at medical facilities

No.34
December 2012 Issue

Published by Saitama Tourism and International Relations Bureau(STIB)International Exchange Center

Searching for medical facilities in Saitama CityIs there a hospital near myIs there a phone number I canhouse?

call to speak with physicians

Where?

who speak my language?

Are there any physicians who areon night duty?
Is it open now?

What should I bring to thehospital?
Is there a parking lot?

To prepare yourself for an unexpected illness or injury, find out the medical facilities in your neighborhoodand hospitals which have physicians who speak foreign languages. It is also important to know how toreceive treatment at medical facilities during holidays and at night. Read on to get answers to thesequestions:○Search the Saitama City Medical Navi at http://www.city-saitama-iryonavi.jp (Japanese only) for thefollowing info:(1)

Medical facilities that can provide care immediately(2)

Medical facilities near you(3)

Medical facilities that suit you(4)

Medical facilities that are seeing patients on holidays or at night(5) Obstetrics and Gynecology Department or Birthing Facilities
You can also search (in Japanese) for physicians who speak the following languages through the website:
English, Spanish, Russian, Korean, Portuguese, French, Italian, Chinese, German, TagalongIt is convenient if you print a list of physicians* who speak yournative language and keep it on hand. You can contact them byphone or through the Internet though the list is written inJapanese.
*Volunteers at Puratto Salon can help you to make a list of physicians, so feel free to consult with them!
○ Call the AMDA International Medical Information Center
They help you find medical facilities which have physicians who speak foreign languages and give advice on
medical care over the phone.
Tel 03-5285-8088

URL http://amda-imic.com/Language

Day

Hours

English, Thai, Chinese, Korean, Spanish

Every day9:00～20:00

Portuguese

Mondays,

9:00～17:00

Wednesdays,
Fridays
Tagalong

Wednesdays

13:00～17:00

Vietnamese

Thursdays

13:00～17:00

Types of medical facilities
Medical facilities in Japan are divided into: 1) hospitals or large-scale medical facilities capable ofhospitalizations and check-ups and 2) clinics where you can consult doctors on minor conditions on a daily
basis. You are advised to visit a clinic first and further receive specialized treatment at a large hospital if
necessary, after being referred to the hospital.

Receiving treatment at medical facilities
The first-come system is employed at many clinics and hospitals in Japan. However, the appointment
system is common among dentists. You are advised to confirm the system used by a facility by phone
before you visit it.
(1)

At the Hospital Reception Desk・Provide your Health Insurance Card※1.In the case of children who are junior high school-aged oryounger, hand in both the child’s Health Insurance Card and your Childrearing Assistance Medical
Fees Subsidy Eligibility Certificate.※2・Tell the hospital staff that this is your initial visit.
・Fill out the necessary information on the form (medical chart) they give you※3.
・Enter the examination room when your name is called(2) In the Examination Room・Tell the physician your symptoms, when your condition started, and (if you know) how the condition
started.
(3)

Paying・Go to the counter when your name is called and pay your fees.
・If you are given a Hospital ID card, remember to bring it the next time you visit(4)At the Pharmacy

・Take the prescription you receive at the time of payment to the prescription pharmacy (chozai yakkyoku)
to retain your medication. You must pay for medication separately from the clinical fees.
If hospitals/clinics have a medicine counter within their facilities, hand in the prescription to the staff at
the counter and receive your medication.
※1Your Health Insurance Card certifies that you are insured.
Under the health care system, insured persons are only required to pay 30% of their medical fees
including frees for prescriptions when sick or injured.
(1)

Social Health Insurance ― complete necessary procedures through your company(2)

National Health Insurance for persons not covered by (1) above. If you have been living in Japan
more than 3 months, you are required by law to join the system.

※2

The Childrearing Assistance Medical Fees Subsidy Eligibility Certificate
Saitama City bears part of your children’s medical expenses. Please register for the subsidy system
immediately after submitting the Notification of Childbirth or Notification of Residence Change.
Eligibility
All children who① live in Saitama City ②have Japanese health insurance ③are junior high school
aged or younger are eligible※3

On a medical chart, you describe your condition, your clinical history, whether or not you have any
allergic reactions and so on.
You can download a multilingual medical chart from http://www.k-i-a.or.jp/medical/（International Community Hearty Konandai・Kanagawa International Foundation Multilingual medicalcharts）（Chart available in Indonesian, Tagalong, Persian, English, Chinese, Portuguese, Cambodian,Laotian, Spanish, Korean Russian, Thai, Vietnamese, French, German, Croatian ,Arabic）

Calling an ambulance
Call an ambulance if you suddenly fall ill or get seriously injured. The cost to transport you to the hospital isfree, but you have to pay for treatment. Don’t forget to bring your Health Insurance Card and Childrearing
Medical Fees Subsidy Eligibility Certificate.
(1)

Dial 119(2)

Say “Kyukyu desu” (“Ambulance please”)(3)

Give the address of the patient (injured person).

(4)

Give your name and telephone number(5)

Explain the condition of the patient (injured person)A simultaneous language interpretation system is available for Chinese, Korean, English, Portuguese, andSpanish in Saitama City. So, you can dial 119, even if you don’t understand Japanese.

Off-Hours Treatment for a Sudden Illness or Injury○Below are Emergency Medical Care Hospitals for Internal Medicine/ Pediatrics that are open during thenight, holidays, and the year-end and new year periods:(1)

Urawa Kyujitsu Kyukan Shinryojo, Saitama City (Clinic for Holiday Emergency Care)
Tel: 048-833-0119

Fax: 048-827-1039(2) Omiya Kyujitsu Yakan Kyukan Center, Saitama City (Center for Holiday/Nighttime Emergency Care)
Tel: 048-667-8180(3)

Fax: 048-665-9000

Sundays ／ Ophthalmology / Otolaryngology

Yono Kyujitsu Kyukan Shinryojo, Saitama City (Clinic for Holiday/Nighttime Emergency Care)
Tel: 048-706-1212

Fax: 048-706-1212(4) Iwatsuki Kyujitsu Yakan Kyukan Shinryojo (Clinic for Holiday/Nighttime Emergency Care)
Tel: 048-798-2221

Fax: 048-798-2223○Holidays and the year-end and new year period Emergency Dental Care Clinics(1)

Urawa Kyujitsu Kyukan Shinryojo, Saitama City (Clinic for Holiday Emergency Care)
Tel: 048-833-0119

Fax: 048-827-1039(2) Omiya Shika Kyujitsu Kyukan Shinryojo (Clinic for Holiday Emergency Dental Care)
Tel: 048-652-7225(3)

Fax: 048-652-7582

Yono Shika Kyujitsu Kyukan Shinryojo (Clinic for Holiday Emergency Dental Care)
Tel: 048-706-8020

Fax: 048-706-8020※Emergency medical facilities are not open 24 hours a day. For detailed information, please call the clinic※Japanese OnlySome other medical facilities take turns offering medical services during the holidays and the year-end andnew year period. You can search for these facilities using the Saitama City Medical Navi.

Volunteers at the International Exchange Center’s Puratto Salon can help you find information that will makefor a better experience living in Saitama City. Please stop by and talk with us!
○ Consultation on Matters of Daily Living in various languages
ChineseTuesdays

1:00 pm – 6:00 pm

EnglishWednesdays

1:00 pm – 6:00 pm

KoreanThursdays

1:00 pm – 6:00 pm○Consultation on Matters of Daily Living
Our volunteers work hard to help foreign residents
Monday to Thursday 10:00 am – 6:00 pm
Published by the Saitama Tourism and International and Relations Bureau（STIB）International
Exchange Center
Address：COMUNALE Complex, 9F, Higashi Takasago-cho 11-1, Urawa-ku, Saitama City
Telephone：048-813-8500
E-mail : iec@stib.jp

FAX：048-887-1505
URL : http://www.stib.jp/kokusai