DATA PROTECTION NOTICE FOR CUSTOMERSDATA PROTECTION NOTICE FOR CUSTOMERSDATA PROTECTION NOTICE FOR CUSTOMERSThis Data Protection Notice (“Notice”) sets out the basis which PLENUS GLOBAL PTE LTD(“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of ourcustomers in accordance with the Personal Data Protection Act (“PDPA”). This Notice applies
to personal data in our possession or under our control, including personal data in thepossession of organisations which we have engaged to collect, use, disclose or process
personal data for our purposes.
PERSONAL DATA
1.

As used in this Notice:“customer” means an individual who (a) has contacted us through any means to findout more about any goods or services we provide, or (b) may, or has, entered into acontract with us for the supply of any goods or services by us; and“personal data” means data, whether true or not, about a customer who can beidentified: (a) from that data; or (b) from that data and other information to which wehave or are likely to have access.

2.

Depending on the nature of your interaction with us, some examples of personal data
which we may collect from you include name, email address, telephone number,
gender and date of birth.

3.

Other terms used in this Notice shall have the meanings given to them in the PDPA
(where the context so permits).

COLLECTION, USE AND DISCLOSURE OF PERSONAL DATA
4.

We generally do not collect your personal data unless (a) it is provided to us voluntarily
by you directly or via a third party who has been duly authorised by you to disclose
your personal data to us (your “authorised representative”) after (i) you (or yourauthorised representative) have been notified of the purposes for which the data iscollected, and (ii) you (or your authorised representative) have provided writtenconsent to the collection and usage of your personal data for those purposes, or (b)collection and use of personal data without consent is permitted or required by thePDPA or other laws. We shall seek your consent before collecting any additional
personal data and before using your personal data for a purpose which has not been
notified to you (except where permitted or authorised by law).

5.

We may collect and use your personal data for any or all of the following purposes:
(a)
(b)
(c)
(d)
(e)
(f)

performing obligations in the course of or in connection with our provision of
the goods and/or services requested by you;verifying your identity;
responding to, handling, and processing queries, requests, applications,complaints, and feedback from you;managing your relationship with us;complying with any applicable laws, regulations, codes of practice, guidelines,
or rules, or to assist in law enforcement and investigations conducted by any
governmental and/or regulatory authority; andany other purposes for which you have provided the information.

DATA PROTECTION NOTICE FOR CUSTOMERS

6.

We may disclose your personal data:(a)(b)

where such disclosure is required for performing obligations in the course of orin connection with our provision of the goods and services requested by you;orto third party service providers, agents and other organisations we haveengaged to perform any of the functions with reference to the above mentioned
purposes.

RELIANCE ON THE LEGITIMATE INTERESTS EXCEPTION
7.

In compliance with the PDPA, we may collect, use or disclose your personal data
without your consent for the legitimate interests of PLENUS GLOBAL PTE LTD oranother person. In relying on the legitimate interests exception of the PDPA, PLENUS
GLOBAL PTE LTD will assess the likely adverse effects on the individual anddetermine that the legitimate interests outweigh any adverse effect.

8.

In line with the legitimate interests’ exception, we will collect, use or disclose yourpersonal data for the following purposes:
a. Fraud detection and prevention; andb. Detection and prevention of misuse of services.

The purposes listed in the above clause may continue to apply even in situations where yourrelationship with us (for example, pursuant to a contract) has been terminated or altered inany way, for a reasonable period thereafter.
WITHDRAWING YOUR CONSENT
9.

The consent that you provide for the collection, use and disclosure of your personal
data will remain valid until such time it is being withdrawn by you in writing. You may
withdraw consent and request us to stop collecting, using and/or disclosing yourpersonal data for any or all of the purposes listed above by submitting your request inwriting or via email to our Data Protection Officer at the contact details provided below.

10.

Upon receipt of your written request to withdraw your consent, we may requirereasonable time (depending on the complexity of the request and its impact on ourrelationship with you) for your request to be processed and for us to notify you of theconsequences of us acceding to the same, including any legal consequences which
may affect your rights and liabilities to us. In general, we shall seek to process yourrequest within fourteen (14) business days of receiving it.

11.

Whilst we respect your decision to withdraw your consent, please note that dependingon the nature and scope of your request, we may not be in a position to continue
providing our goods or services to you and we shall, in such circumstances, notify you
before completing the processing of your request. Should you decide to cancel yourwithdrawal of consent, please inform us in writing in the manner described in clause 7
above.

12.

Please note that withdrawing consent does not affect our right to continue to collect,
use and disclose personal data where such collection, use and disclose without
consent is permitted or required under applicable laws.

3

DATA PROTECTION NOTICE FOR CUSTOMERSACCESS TO AND CORRECTION OF PERSONAL DATA
13.

If you wish to make (a) an access request for access to a copy of the personal data
which we hold about you or information about the ways in which we use or disclose
your personal data, or (b) a correction request to correct or update any of your personal
data which we hold about you, you may submit your request in writing or via email to
our Data Protection Officer at the contact details provided below.

14.

Please note that a reasonable fee may be charged for an access request. If so, we will
inform you of the fee before processing your request.

15.

We will respond to your request as soon as reasonably possible. In general, ourresponse will be within fourteen (14) business days. Should we not be able torespond to your request within thirty (30) days after receiving your request, we will
inform you in writing within thirty (30) days of the time by which we will be able torespond to your request. If we are unable to provide you with any personal data or to
make a correction requested by you, we shall generally inform you of the reasons why
we are unable to do so (except where we are not required to do so under the PDPA).

PROTECTION OF PERSONAL DATA
16.

To safeguard your personal data from unauthorised access, collection, use, disclosure,
copying, modification, disposal or similar risks, we have introduced appropriate
administrative, physical and technical measures such as minimised collection of
personal data, authentication and access controls (such as good password practices,need-to-basis for data disclosure, etc.), encryption of data, up-to-date antivirus
protection, and regular patching of operating system and other software.

17.

You should be aware, however, that no method of transmission over the Internet or
method of electronic storage is completely secure. While security cannot beguaranteed, we strive to protect the security of your information and are constantly
reviewing and enhancing our information security measures.

ACCURACY OF PERSONAL DATA
18.

We generally rely on personal data provided by you (or your authorised representative).
In order to ensure that your personal data is current, complete and accurate, please
update us if there are changes to your personal data by informing our Data Protection
Officer in writing or via email at the contact details provided below.

RETENTION OF PERSONAL DATA
19.

We may retain your personal data for as long as it is necessary to fulfil the purpose forwhich it was collected, or as required or permitted by applicable laws.

20.

We will cease to retain your personal data, or remove the means by which the data
can be associated with you, as soon as it is reasonable to assume that such retention
no longer serves the purpose for which the personal data was collected, and is nolonger necessary for legal or business purposes.

4DATA PROTECTION NOTICE FOR CUSTOMERSTRANSFERS OF PERSONAL DATA OUTSIDE OF SINGAPORE
21.

We generally do not transfer your personal data to countries outside of Singapore.
However, if we do so, we will obtain your consent for the transfer to be made and wewill take steps to ensure that your personal data continues to receive a standard ofprotection that is at least comparable to that provided under the PDPA.

DATA PROTECTION OFFICER
22.

You may contact our Data Protection Officer if you have any enquiries or feedback on
our personal data protection policies and procedures, or if you wish to make any
request, in the following manner:
Contact No.
: 62249422
Email Address : dpo@yayoi.sg

EFFECT OF NOTICE AND CHANGES TO NOTICE
23.

This Notice applies in conjunction with any other notices, contractual clauses andconsent clauses that apply in relation to the collection, use and disclosure of yourpersonal data by us.

24.

We may revise this Notice from time to time without any prior notice. You may
determine if any such revision has taken place by referring to the date on which thisNotice was last updated. Your continued use of our services constitutes youracknowledgement and acceptance of such changes.

Effective date :Last updated :21/03/2022
23/07/20245