Kenu, Inc.
Kenu takes its brand seriously. We work diligently to protect our reputation for providing thehighest quality products to our customers. In order to protect consumers from counterfeits
and other infringing products, we partnered up with the VeRO Program to remove these
items from eBay. Kenu has the exclusive right to use its trademarks and copyrights, which
include product photos and the Kenu logo. We have intellectual property registered in a
multitude of countries around the world, including, but not limited to, the United States,
Canada, Europe, U.K., Japan, and China. To learn more about our company, please visit
the following webpage: About Kenu. (http://www.kenu.com/pages/company) There are asignificant number of counterfeit and/or infringing Kenu items listed on eBay. Sale of these
items violates eBay policy, and is also illegal. The manufacture, distribution and/or sale ofcounterfeit goods carry criminal penalties and civil liability in the U.S. and other countries.
There are a significant number of counterfeit and/or infringing Kenu items listed on eBay.
Sale of these items violates eBay policy, and is also illegal. The manufacture, distribution
and/or sale of counterfeit goods carry criminal penalties and civil liability in the U.S. andother countries.
Please Read if Your Listing Was Removed!
Our e-mail address for correspondence regarding listing removal is provided in the noticesent to you from eBay. If you contact us requesting information that is already contained
within this page, you will, unfortunately, not receive a response. Also, due to the number ofe-mails received on a daily basis, it may take up to a week to respond to any e-mails that
address issues not discussed below. In order for us to accurately respond to any inquiries,
we need your eBay seller ID and auction number. Without these, it will not be possible torespond with any relevant information.
Frequently Asked Questions
Q: Why was my auction removed?
A: Your eBay auction was removed by eBay because we believe that the item being sold
was counterfeit and/or infringes on our intellectual property.
Q: Why did eBay allow me to post my auction if it contained infringing
content/goods?
A: It is impractical to pre-screen all listings that are submitted to eBay. As such, certain
products that violate both the VeRO policy and our intellectual property are allowed to belisted and are only detected after the auction is posted.

Q: How did Kenu determine that the goods in my auction were counterfeit and/orinfringing intellectual property rights?
A: Due to the nature of eBay, we must make our decisions based on the pictures anddescription provided in your auction. Unfortunately, we do not disclose the specific ways inwhich we identify counterfeit products. If we did, this information could also be used bycounterfeiters to further produce fake goods.
Q: Can Kenu verify the authenticity of merchandise for sale on eBay?
A: While we would like to be able to assist you, Kenu cannot verify the authenticity of any
product that is not purchased through one of our authorized distributors or retailers.
Unfortunately, there are a large number of counterfeit products in the marketplace, and weare committed to addressing this issue. If you believe a seller or store is selling counterfeit
Kenu products, please let us know by contacting us at info@kenu.com.
Q: Why does Kenu care if I sell a single piece of unauthorized Kenu merchandise?
A: We have expended considerable resources to develop and maintain a reputation ofproviding the highest quality products to our customers. Through the auction of counterfeit
merchandise, people attempt to trade off of our well-earned reputation. These auctions not
only cause monetary damage, but may also damage our reputation, as many purchasers ofinferior counterfeit products will attribute the poor quality merchandise to Kenu.
Q: Why was my auction singled out? I see a bunch of other auctions selling the same
items!
A: We work diligently to ensure that the majority of auctions offering infringing goods are
removed from eBay. However, given the extremely high volume of merchandise that isoffered for sale, it is almost impossible to identify and remove all such auctions.
Q: Why didn’t Kenu contact me directly before reporting my auction to eBay?
A: Unfortunately, due to the volume of auctions that are targeted for removal, the amount oftime necessary to contact each eBay seller individually is not practical.
Q: Can I list an item if I explicitly state that it is NOT GENUINE or NOT KENU?
A: NO! Any disclaimer regarding the authenticity of goods, such as “fake” or “knockoff”, isnot permitted under eBay policy.
Q: What if I decide to re-post an auction once it has been removed?
A: If you decide to re-post an infringing product after eBay has removed the first auction forit, please be aware that your account may be temporarily or permanently suspended fromeBay.