We have upgraded the app with a new user experience(UX)! You can now access articles & stories fromConstruction+ website directly on your app AND have asmoother reading experience of the digital magazines
you've subscribed to!
Construction Plus is a quarterly magazine dedicated topresent extensive B2B insights and updates from the local
construction industry to the local industry professionals.
We are here to bring the latest trends to you.
We cover leading projects, insights from key
professionals, cutting-edge building technologies andimportant events, highlighting significant architectural,construction and design companies, and their contributions to the local construction landscape.

NAVIGATION
1. How do I use my new upgraded app?
Please click on the link here for your User Guide!
2.How do I read the digital magazines now?
Please click below link for the Magazine Reader Guide! (For app members only.)
IOS: Magazine Reader Guide
Android: Magazine Reader GuideSUBSCRIPTION
1. How do I subscribe and make payment?

An account will be created for you, based on the email address and password that you haveprovided during registration. You will then receive an email with your login details and selectedsubscription duration.
● Open the Construction Plus app.
● Click on the Magazine (text) on the top right-hand corner or Profile (icon)on the tools bar.
● Enter your login details and click on the “Login” button to start reading.
● For more details, refer to the Subscription Guide Here.
2. What is the duration/price of my subscription?
You may select any one of the following subscription durations:● USD 5.99* (1 year subscription period)● USD 10.99* (2 years subscription period)● USD 16.99* (3 years subscription period)● USD 22.99* (4 years subscription period)● Trial (1 month free access)Prices will be adjusted according to your local currency.
Any successful purchase of the subscription will contain:● Access to all digital magazines on the app within the subscription period.

3. Which Construction Plus local editions will I be able to read when I subscribe?
Users will get to access all 3 local editions from 2019 onwards until the latest issue once they’republished at the end of every quarter within the subscription period.
■ Malaysia & Singapore: 4 issues per year (published quarterly)■ Hong Kong: 4 issues per year (published quarterly)■ Indonesia: 4 issues per year (published quarterly)
4. I'm a current subscriber under the one-month free Trial subscription. What can I see?
Users will be given 1-month access to all digital magazines. Once 1 month is up, your free accesswill expire. You can continue accessing the digital magazines by renewing with us!
• Click on the form here. https://www.constructionplusasia.com/my/subscription-detail/• Enter your registered email address and password to login to manage subscription.
• Select your preferred subscription period and click on the RENEW button to make payment.
• Login to the app again to view all editions.
5. I've downloaded the Construction Plus since 2020. Now I can't see any new magazines
anymore. What happened?
We have released a new upgraded Construction Plus app! Please go to App Store (iOS) [clickhere] or Play Store(Android)[click here] to download the new upgraded Construction Plus app
with the new app icon (below).

6. Can I purchase single issues?
● For digital magazines, only yearly subscriptions (1 to 4 years) are available.
● For single issues, you may purchase the print issue from our online shop here:(https://bci-media-group.myshopify.com/collections/construction).
7. When will my subscription begin?
● Digital subscription will begin once payment for your selected subscription is completed.
● Once you log in via either the Magazine or Profile (icon) option, you will be able to see
the digital magazines for your reading pleasure!

8. I have just subscribed to my digital magazines. Will this be an auto-renewal?
Yes, the subscription automatically renews for 1-year subscriptions.
● Your account will be charged for renewal within 24 hours prior to the end of the current
period. A reminder email will be sent to your registered email address.
9. I am an existing subscriber with a paid annual subscription for the app. But I am unable toaccess the content now.
● Please email the receipt of your purchase to app@constructionplusasia.com as well as
your registered email address to login for the app.
● If you no longer have the receipt, you may renew your subscription from this link here:
https://www.constructionplusasia.com/my/subscription-detail/ (see #8 below for theprocess).
10. I’ve subscribed to the Trial option, and I am interested in purchasing a yearly subscription.
Do I need to go through the registration process again?
No, you do not have to go through the registration process again. To login as an existing
subscriber, follow the steps below.
● Open your Construction Plus App. On the login page, click the SIGN UP button.
For IOS click on the website sign up form here.
● Enter your registered email address and click on the following option at the top of thesign-up form: "If you have previously registered for the Construction+ or FuturArc app,please click HERE to login."● Once logged in, select your preferred subscription and click the RENEW button.
● Process your payment.
11. I purchased a subscription five months ago but have decided that the publication is nolonger in line with my interests. Can I get a refund?
Once a subscription is selected and payment is made, the subscription fee is non-refundable ortransferable. Your annual subscription offers a minimum of one year of reading access to theConstruction Plus app. Please email us (app@constructionplusasia.com) for any furtherenquiries regarding your digital subscription.
12. I have signed into the app, but I am unable to click the “READ” button. How do I read theissues?
● Annual subscription: If you have successfully completed payment, you will be able toaccess the issues of all the digital magazines available (and the upcoming issues) within
the subscription period.
● Trial subscription: If you have selected the Trial option, this is valid for one (1) month
only. You may email us (app@constructionplusasia.com) to confirm if your subscription
duration has ended.

● Expired subscription: If your subscription has expired, you will not be able to click the“READ” button to access the full content of the magazines.

13. The new print issue is on newsstands. Why is it not available in its digital edition yet?
Our team redesigns every issue of the digital edition for a better reading experience on the app
platform. We seek your kind understanding and patience in this matter as we expedite thisprocess.
The print issue will be published quarterly. You will get a notification from your Construction
Plus app once the digital issue is published.
14. I am an existing subscriber. What happens if I subscribe again during a new promotion?
Your new subscription will automatically start after the existing one expires. You may email us at
app@constructionplusasia.com to confirm the duration of your current subscription.
For example, if your current subscription ends in Jan 2021, your new subscription will continue
and begin from Feb 2021.

DEVICE
1. How many devices can I use to access my digital magazines at the same time?
You may access your digital subscriptions on up to 2 devices at the same time.
2. Is there a limit on how many times I can access each digital issue?
There is no limit. You will only need to access each digital issue ONCE, after which it will remain
as “Accessed” until you log out your account.
Magazine Access.
Accessed : Magazine has been read.
Available : Magazine available to read.
Once app member logs out, all Assessed history will be cleared.
3. I recently purchased a new phone/tablet. Are my issues still available to me?
Yes. Access the app using the same email address and password that you have used during
registration.

4. Can I use the same login details on both Android and iOS platforms?
Users who registered on iOS will not be able to use the same login details on an Android device.
However, users who registered on Android will be able to login on both platforms.
5. Can I use the same login credentials for both FuturArc and Construction Plus apps?
Yes, you can use the same login credentials for both apps. If you have already signed up for
either FuturArc or Construction Plus app, simply login on the sign-up form using the same login
credentials from the intended app to add subscription.
6. How do I reset/change my login password?
Reset Password
1- Click on the Forgotten password link or here.
2- Key in your email address.
3- Pop-up box will appear after a successful change.
4- Check your email for your new email password
5- Enter your new password and log inChange Password
1- Click on the Change Password button or here.
2- Enter both your old and new passwords to reset.
3- Pop-up box will appear after a successful change. Log in using your new password.
7. Do I need to be connected to the internet to be able to read my digital magazines?
You may consider accessing the digital magazine first with the internet connection, after which
you will be able to read it offline without closing the app.
8. What is your privacy policy?
Information concerning privacy policies of the apps can be found at
http://www.bciasia.com/privacypolicies/
9. Device compatibility
The Construction Plus app is compatible with current devices in the market. If you areexperiencing compatibility issues with your device, please email the following details to us(app@constructionplusasia.com):● Model of device:● Version of the app: Please refer to your own mobile setting under ‘Apps’TECHNICAL ISSUE
1. How long does the development team take to resolve general/technical enquiries?
All issues will be prioritised and undergo a review process accordingly.
● General enquiries: 2 working days
● Technical issues: 1 week, depending on the severity of the issue. Users will be kept
updated on the process.
● Please email us (app@constructionplusasia.com) for all enquiries.

2. My digital issue is not downloading.
● Ensure that you are connected to the Internet● Ensure that you have downloaded the latest version of the app and iOS / Androidsoftware. You can check this under App Store / Play Store >> Updates and ensure that
there is no pending update for the app.
Once you have confirmed the above:● Restart your device.
● Reinstall and reopen your app.
● If you are still unable to access the issue, please email the magazine issue to us forfurther investigation: app@constructionplusasia.com.
3. What do I do if I encounter a problem that is not mentioned here?
Please send an email to us (app@constructionplusasia.com), together with the following
information so that it can help us give you a better answer to your query:● Your name & email address (the one for your login credentials to the Construction Plusapp)● Model of device:● Version of app:
● What is the problem encountered: