Innovation in field
services part ofPedrollo’s long history
at the cutting edge
When Silvano Pedrollo visited Dubai in 1974, he began to understand what the economic, social andindustrial ramifications would be of a world where water cost more than oil. At that time, what is today abooming capital city was just a small town surrounded by desert sand. Only by bringing water to the area
could the town become the metropolitan oasis it is today.

After meeting with local businessmen and officials, Pedrollo decided: the mission of his company wouldbe to collaborate with firms and authorities to ensure everyone, everywhere could have ready access toclean water. The trip led to the establishment of one of the world’s leading electric water pump producers— Pedrollo S.p.A. Soon Pedrollo’s pumps were bringing water to that parched, arid region.

In the more than 40 years since, Pedrollo’s company has never stopped innovating. Today Pedrollo is oneof the benchmark brands in the global industry for water pumps, and one of Italy’s main manufacturers.
While the company’s engineering, design and manufacturing are entirely based in its home country,

Pedrollo exports 90 percent of its yearly production of roughly 2.5 million water pumps to more than 160

countries around the world. As a whole, the Pedrollo Group has over € 230 million in annual revenues with
about 900 employees.

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Innovation in manufacturing — and beyond

As the company continues its mission, that commitment to building powerful, affordable pump technologies
is more important than ever. Growing populations and shifting water supplies present new obstacles anddemand original solutions based on innovations in electronics, mechanics and the use of advanced materials.
But beyond its products, the development of more efficient processes is also critical to the company’s continued
success. Product innovation keeps Pedrollo pumps in high demand, but the company also works to control costs
and increase quality through automated production processes and by creating new efficiencies throughout theorganization — including the company’s worldwide sales, customer service and marketing functions.

As part of its business model, Pedrollo relies on a widespread distribution network that engages with resellers
all over the world to market its pumps to customers for civil and industrial use. In an effort to wring costs andincrease efficiencies from this global sales and customer service organization, the company recently turned
to Infragistics for a new approach to CRM, transforming an ad hoc system of siloed software and manual,

paper-based processes into mobile information on demand for field sales and marketing staff worldwide.

Unifying disparate information into a single, elegant system

According to Gabriele Zanco, Pedrollo’s chief digital information officer, operating in a global market presentsmany challenges for companies in the water utility industry. Not only are there thousands of customers —and in turn, millions of people relying on the company’s products — but laws, rules, processes and protocols
vary across regions, often dramatically.

According to Zanco, this need to understand each customer’s unique challenges creates a heavy demandfor information on the part of sales and customer service agents. To serve this continually evolving customer
landscape, Pedrollo needed a better way to deliver information to field reps and ensure customers gethighest possible level of service.

“We have managers and staff selling in 160 countries,” Zanco says. “Every country has a different market

and a different approach to the market. Since our staff are often out of office, we needed a way to give them
relevant information wherever they are.”

Before implementing the charts and grids found in Infragistics Ultimate UI for WPF, much of the company’sCRM, product and sales data was not immediately accessible. Customer service and sales agents wereforced to spend valuable time searching for information across several disparate systems. Real-time answers
were generally not available in the field either, forcing agents to either return to the office or anticipate datathat would be needed during a sales meeting and bring it with them.
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With such a variety of customers and conditions, the situation was prone to delays — or worse, costly
mistakes. Pedrollo needed a way to provide its users both at headquarters and out of office with real-time access to business information so they could be more effective in their jobs and improve customer
relationships overall.

In searching for a solution, Zanco also had to consider the varying level of technical literacy among staff.

Any new solution the company rolled out needed to be not only reliable and secure, but also offer a training
footprint near zero.

“The solution had to be straightforward and user-friendly, with an interface needing no explanation,” Zanco says.
The goal was to provide ready-to-use data and information in an extremely simple and visual way, while alsobuilding in capabilities for both aggregate and detailed analysis. Thus, that simple interface needed to handlenot just quantitative data, but also qualitative information originating from various sources to allow immediate
responses and better decision-making.

With all of these factors in mind, Zanco decided on Infragistics:

Infragistics, I can use the components to build applications with
“ Withimportant functionalities already present. That, combined with theuser-friendliness offered by Infragistics technologies, has beena big reason for the success of the solution.
Gabriele Zanco – Chief Digital Information Officer, Pedrollo

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Delivering insight to employees’ fingertips

To accomplish all this, Pedrollo used Infragistics WPF components, combined with their own development
methodology, to unify many separate software and hardware systems. The resulting solution contains

an entire spectrum of business information — sales and revenues, payments and credit, technical andproduction data, geographical trends, procedures and workflows.

According to Zanco, Pedrollo was able to accomplish this integration and develop an enterprise application

solution in a very short timeframe. And since it’s been deployed, the solution has become a key element of thecompany’s business, used across the entire organization.

solution [Infragistics] has not only allowed for significant cost
“ Thesavings and an immediate return on the investment,” he says, “butalso generated considerable user engagement resulting in a continual
effort to refine the solution with new features to empower employees.
Gabriele Zanco – Chief Digital Information Officer, Pedrollo“Today business information across systems is accessible to managers and staff in the field. With a mix ofCRM, marketing and ERP combined into one solution, employees have all the customer information theyneed available at their fingertips: financials, geographical information, products purchased, performancecomparisons from year to year, payments and more.

Analytics capabilities are also available, such as a map view of customer information to facilitate geographicalanalysis and chart overall market performance across regions.

“The map view not only lets sales agents know where customers are, but makes all of the customer’s

information available with a single click,” Zanco says. “I can also run an analysis for entire regions, with colorcoded icons to indicate trends and patterns, also with one click and in real-time.”

With the success of Pedrollo’s first Infragistics solution, Zanco says the company is looking at otherways the technology can be used to enhance the business and create even more efficiency — this timein manufacturing processes. In doing so, the company is building on more than 40 years of continual
improvement in its core mission to bring water to people wherever it’s needed.

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“Today we’re using Infragistics to support statistics and control data for the company,” he says. “Lookingto the future, we’re working on using Infragistics to connect machines on the factory floor and create a new
Industry 4.0 solution.”Start Your Own Success Story

To get your company’s success story started, check out these samples to learn more about how

Infragistics Ultimate UI for WPF enables developers to build high-performing applications quickly and easily.
Then try Ultimate UI for WPF along with the full suite of Infragistics developer products available for a
free 30-day trial as part of Infragistics Ultimate.

About Infragistics

Infragistics is a worldwide leader in providing tools and solutions to accelerate application design anddevelopment, insights and collaboration for any organization. More than two million developers use

Infragistics enterprise-ready UX and UI toolkits to rapidly prototype and build high-performing applications

for the Cloud, Web, Windows, iOS and Android devices. Infragistics Enterprise Mobility solutions ReportPlus
and SharePlus, give business users the latest advancements in self-service business intelligence andcollaboration software. Additionally, Infragistics offers expert UX Services and award-winning support.

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