Date of enactment: April 1, 2023
Repair Regulation of HERUTU ELECTRONICS CORPORATIONThis regulation (hereinafter referred to as the "Regulation") shall be applied to paid repair
service (hereinafter referred to as the "Service") provided by HERUTU ELECTRONICSCORPORATION (hereinafter referred to as the "Company"). The Regulation does not
apply to special order products (custom products). In addition, purchased products shall besubject to relevant manufacturer's repair regulations, and the Regulation shall not apply.
Please note that in the event that the product you purchased comes with an instruction
manual that describes the Company's old repair regulation, the latest Regulation will stillapply.
1.

Subject of the Regulation

The Service is provided for the Company's products that are "beyond the scope of thewarranty specified in the warranty regulation" and "from the sales start date to the end dateof the repair period (seven years from the production end date)". However, please note thatthe end date of the repair implementation period may be earlier depending on theavailability and procurement status of repair parts.
2.

Establishment of contract

The contract shall be established when the customer approves the quotation presented by
the Company and issues an order form before the end of the repair implementation period.
3.

Purpose of the Service

The Company will provide the Service for the purpose of repairing the function andperformance of the Company's product used by the customer if it fails beyond the scope of
the warranty specified in the warranty regulation. Please note that the Service requires
equipment such as measuring instruments and tools, so the Company will handle it as apick-up repair service at the Company.
4.

Usage fee for the Service

The usage fee for the Service shall be the total of the following fees:A) Repair service fee
The repair service fee is the total amount of technical fees, parts costs, other expenses

incurred, and applicable taxes associated with repairing the Company's product(hereinafter referred to as the "Product for repair") that the customer wishes to repair.
B) Shipping fee (including the cost of packaging boxes)
The Company kindly asks that customers bear the shipping costs for sending the Productfor repair to the Company and for returning it from the Company. However, in the eventthat the Product for repair is sent by payment on delivery by the customer, the shipping
cost will be included in the Service charge.
5.

Warranty period and scope of the Product for repair

The warranty period for the Product for repair is "up to six months from the date of repair
completion". However, please note that failures other than the repaired parts (repairedplaces or replaced parts) are not covered by the warranty of the Product for repair. In
addition, if a failure occurs due to the Company's responsibility within the warranty period,
the Company will again repair the product free of charge.
6.

Handling of repair parts
A) In order to provide the Service stably for a long time and to promote environmental
protection, etc., the Company may use recycled parts or alternative parts at the timeof repair at its discretion.
B) The Company may, at its own discretion, collect the removed parts for the purposeof recycling or analysis at the time of parts replacement through the regulation ofthe Service. Please note that the collected parts are the property of the Company
and will be recycled, used or discarded at its discretion.

7.

Estimate for the Service

The estimate for the Service is basically free of charge. However, if the Company is unable
to reproduce the failure, it will not be able to carry out repairs and will not provide anestimate. If a technical investigation is required to reproduce the failure, the Company will
estimate the cost of reproducing the failure.
8.

Return of unrepaired product

If the Company does not estimate the cost of the Service due to reasons such as being
unable to reproduce the failure, it will return the Product for repair to the customer.
In addition, if the customer does not place an order within three months from the date ofcreation of the quotation, or if the customer does not accept the quotation and the customer
expresses an intention not to carry out the repair, the Company will assume that thecustomer has canceled the request for the Service, and the Company will return the Productfor repair to the customer without carrying out the repair.
In addition, if a shipping fee is incurred for returning the product, it will be borne by thecustomer.
9.

Handling of personal information

The Company will properly handle personal information such as names and addresses being
provided in accordance with the privacy policy posted on the Company's website.
10. Compensation for damagesA) The responsibility of the Company for providing the Service shall be limited to thematters and contents specified in the repair regulation, and shall not include any
damages incurred by the customer due to special circumstances (including loss of
profits of the customer and damages based on claims for compensation made by
third parties against the customer) and damages caused by the customer being
unable to use the product due to a failure or defect of the Product for repair.
However, this does not apply if the damage was caused by the Company's willful
misconduct or gross negligence.
B) Even if the Company is liable to the customer for damages in connection with theregulation of the Service, the Company's liability shall not exceed the amountequivalent to the value of the Product for repair, except in cases of willful
misconduct or gross negligence on the part of the Company. The value of theProduct for repair shall be calculated based on the residual value after depreciationor the price of products with equivalent performance sold in the market at the timeof damage.
11. Additional notes
A) The Company cannot restore stickers, LCD protective sheets, and coloring applied
to the outer casing parts that you have attached yourself. In addition, if
advertisement stickers were affixed at the time of sale, they cannot be newly
prepared as repair parts when replacing the outer casing parts. After replacing theouter casing parts, the advertisement stickers will be returned without being affixed.
B) Please note in advance that the information of the Product on the Company's
website and in the catalogs, instruction manuals, technical materials, and othermaterials provided by the Company are subject to change without notice tocustomers.