Service Plans and Purchasing Options
Find the best option for your lab’s uptime requirements

Choose from three different
purchase methods:»Service Plan—a fixed duration,

flexible purchasing contract withan annual volume commitment
requirement.
»

Pay-As-You-Go (PayGo)— an

open purchase order with a notto-exceed amount.
»Per Call—services purchased
at time of need.

Service Plan

Pay-As-You-Go

When service needs are assessed andplanned for, you experience the peaceof mind that comes from optimal
equipment performance.

This option allows you to establish an
open purchase order, usually with anot-to-exceed limit. If you believe yourservice needs would be less than theService Plan contract minimum, you canbenefit by choosing the Pay-As-You-Go(PayGo) option. Under this agreement,
services are invoiced against the open
purchase order at the published list priceat the time the services are performed. The
PayGo option offers faster response thanPer Call services.

Whether you prefer to schedule service
based on equipment age, frequency ofuse or calendar time, you can maximize
test system uptime and longevity with aproactive Service Plan. This option enables
you to estimate the amount of services you
may need, and then establish a service
budget in advance to be used over thecourse of the contract period.
By contracting a monetary value in advance,
select services will be discounted fromthe published list prices. You’ll also haveno minimum hour obligations for onsite
service. Due to the discounts and flexibility,a Service Plan can accommodate both yourplanned and unplanned needs in the mostcost-effective manner.

Per Call Services
If you do not have a service purchase planwith MTS, you can use the Per Call services
option. Simply contact MTS for your service
needs when they arise.

Purchase Method Comparisons
SERVICE PLAN*

PAY-AS-YOU-GO*PER CALL SERVICES

Predictive and annual

Transactional and annual

Transactional

Flexible plan to effectively accommodate
your planned and unplanned needs.
Transactional service history can bereviewed to help estimate future service
requirements.

Open purchase order offers reduced
administration and faster response than
Per Call services

Receive service and support asneeded by the people who know
your equipment the best

Provides pricing discounts against
published list on many services, andwaives minimum order requirements forfactory direct orders and onsite service
labor.

Provides option to place a not-to-exceed(NTE) limit

Comparison – OVERVIEW

Requires a minimum contract order value
per year as published within the services
price list. This minimum contract value
is required regardless of current fundbalances.
Offers the most cost-effective way tomanage system lifecycle and reduce
unplanned service costs and downtime risk.
Comparison – ORDERING
Purchase Order Type

Typically one purchase order per year;
can create a multi-year contract

Blanket purchase order per year with
option to set spending limit

Separate purchase order for eachoccurrence

Ordering Terms

Services can be planned or ordered asneeded and deducted from plan balance.
No minimum order amount on factory
direct orders.

Services ordered as needed against
open purchase order

When you need service

Invoicing

Full contract amount invoiced at thebeginning of the contract period**

Parts and services invoiced at publishedlist prices at the time the services areperformed

Parts and services invoiced at
published list prices at the time theservice call is placed

StatementMonthly statement detailing plan useand balance

Monthly statement

Invoiced per callDiscounts

Select discounts applied toward time& materials

Published list price applied toward time& materials

Published list price applied toward
time & materials* Note: Not all MTS purchasing options are available in all geographies. Please contact your MTS Service Sales Representative to confirm availability.
** Other payment terms may be available.

MTS Systems Corporation
14000 Technology Drive
Eden Prairie, MN 55344-2290 USA
Telephone: 1-952-937-4000
Toll Free: 1-800-328-2255
E-mail: info@mts.com
www.mts.com
ISO 9001 Certified QMS

MTS is a registered trademark of MTS Systems Corporation
within the United States. This trademark may be protected inother countries. RTM No. 211177.
©2024 MTS Systems Corporation
100-220-382d ServicePlans • Printed in U.S.A. • 04/23