Statement of Travel Terms and Conditions(for Agent-Organized Domestic Tours Within Japan)
Article 1 Significance of Statement of Terms and Conditions
This Statement of Terms and Conditions constitutes the written statement of transaction terms
and conditions provided under Article 12-4 of Japan’s Travel Agency Act and constitutes part ofthe contract documents provided under Article 12-5 of said Act.
Article 2 Agreement regarding Participation in Agent-Organized Tour
(1) This tour is organized and implemented by Sora-no-sato (hereinafter referred to as “theCompany). The Customer is entering into an agreement with the Company regarding
participation in an agent-organized tour (hereinafter referred to as the “Tour Participation
Agreement”).
(2) The terms and conditions applicable to the Tour Participation Agreement are those set forthin the pertinent web information and brochure, this Statement of Travel Terms andConditions, the written confirmation referred to as the Final Travel Itinerary which is to be
furnished to the Customer prior to departure (hereinafter referred to as the “Final Travel
Itinerary”) and the provisions contained in the Company’s General Terms and Conditions
regarding Agent-Organized Tour Participation Agreements (hereinafter referred to as the“Company’s General Terms and Conditions”).
Article 3 Tour Participation Requests and Formation of Binding Agreement(1) Customers interested in signing up for the tour should submit the required information to
the Company or one of its sales agencies (hereinafter collectively referred to as “theCompany or its Sales Agency”) along with a deposit in the amount indicated in thepertinent web information or brochure. The deposit shall be applied towards all or part ofthe payment for travel including but not limited to tour fees and cancellation fees. The
Tour Participation Agreement between the Customer and the Company shall become
legally binding upon agreement by the Company or its Sales Agency to enter into the Tour
Participation Agreement with the Customer and receipt of the deposit.
(2) The Company or its Sales Agency may accept tour reservation requests by telephone, mail,facsimile or other electronic means. In such case, the Tour Participation Agreement shallnot become legally binding at the time said reservation request is received. Rather, theCustomer shall be required to confirm the details of said reservation request and to remit
payment of the deposit by the date specified by the Company or its Sales Agency.
Article 4 Special Provisions regarding Waitlisting
If the Company is unable to execute a Tour Participation Agreement with the Customer for a tour
requested by the Customer for any reason, including but not limited to a lack of available seat
and/or room, the Company –with the consent of the Customer - may enter into a special
arrangement with the Customer pursuant to the terms and conditions set forth below under whichthe Company shall enter into a Tour Participation Agreement with the Customer if and when it
becomes possible to do so at a future point in time (hereinafter referred to as “Waitlisting”).
(1) If the Customer wishes to be Waitlisted, the Customer shall confirm how long the Customer
is willing to wait for a response from the Company (hereinafter referred to as the“Waitlist Period”) and shall submit the required tour participation request along with anamount equal to that of the required deposit. During Waitlisting, there exists no legallybinding Tour Participation Agreement between the Company and the Customer nor does
the Company make any promise to the Customer that a Tour Participation Agreement will
be executed at some future time.
(2) The Company shall hold ‘in trust’ for the Customer an amount equal to that of the required
deposit described in the preceding Paragraph (1). If it becomes possible to execute a Tour
Participation Agreement with the Customer at a later point in time, the Company shall issue
notice promptly to the Customer of the Company’s agreement to enter into a Tour
Participation Agreement with the Customer and shall apply the above-mentioned amountheld in trust for the Customer towards the payment of the required deposit.
(3) The Tour Participation Agreement between the Company and the Customer shall become
legally binding upon the issuance of notice by the Company to the Customer of theCompany’s agreement to enter into a Tour Participation Agreement with the Customer as
described in Paragraph (2) above.
(4) If the Company is unable to enter into a Tour Participation Agreement with the Customer
prior to the expiration of the Waitlist Period, the Company shall refund the entire abovementioned amount held in trust to the Customer.
(5) If the Company receives a request from the Customer to terminate the Waitlistingarrangement before the Company has furnished notice to the Customer of its agreement toenter into a Tour Participation Agreement with the Customer, the Company shall refund theentire above-mentioned amount held in trust to the Customer.
Article 5 Terms and Conditions regarding Tour Participation(1) Individuals with health conditions, individuals requiring the use of a wheelchair or otherassistive device, individuals with any physical and/or mental disabilities, individuals withany food and/or animal allergies, individuals who are pregnant or may be expecting,individuals requiring the assistance of a service dog (seeing-eye dog, hearing dog, etc.) orotherwise requiring any special accommodations should inform the Company or its Sales
Agency of their needs when submitting the tour participation request. (In addition, please
immediately advise the Company or its Sales Agency in the event that the need for any
such special accommodation arises subsequent to the execution of the Tour Participation
Agreement.) In order to enable us to better serve you, please provide a specific descriptionof the accommodations that will be required during travel. To the extent reasonably
possible, the Company shall accommodate requests received. As a general rule, theCustomer shall be responsible for any expenses required in connection with any special
accommodations arranged by the Company for the Customer pursuant to any request foraccommodations received from the Customer.
(2) Written parental consent shall be required for all travelers under the age of twenty (20).
Travelers less than fifteen (15) years of age must be accompanied by a parent or guardian.

(3)

(4)

(5)

If any special requirements have been established by the Company regarding participationin the tour, the Company reserves the right to refuse participation to any individual who
fails to satisfy any such requirements, including but not limited to participant gender, age,qualifications and/or skills.
As a general rule, independent activity by the Customer for personal reasons is not
permitted. Depending on the tour, the Company may agree to permit independent activity
under conditions to be separately established.
The Company additionally reserves the right to refuse any tour participation requests for
operational reasons.

Article 6 Formation of Binding Agreement and Delivery of Contract Documents and Final
Travel Itinerary(1) The Tour Participation Agreement between the Customer and the Company shall become
legally binding upon agreement by the Company or its Sales Agency to enter into the Tour
Participation Agreement with the Customer and receipt of the deposit.
(2) Upon formation of a legally binding Tour Participation Agreement, the Company or its
Sales Agency shall promptly furnish the Customer with a travel itinerary as well as contract
documents describing the travel services to be provided, Tour Price, other terms andconditions of travel and information concerning the responsibilities of the Company and its
Sales Agency.
(3) As a supplement to the contract documents described in Paragraph (2) above, the Company
or its Sales Agency shall furnish the Customer with a Final Travel Itinerary no later than the
day prior to the tour commencement date containing final information regarding the meetingtime and location for the tour as well as the names of the travel service providers(transportation, lodging, etc.) to be used. Notwithstanding the foregoing, if a request fortour participation is made by the Customer seven (7) days or less prior to the tour
commencement date, the Final Travel Itinerary may be furnished to the Customer on thetour commencement date. Upon request by the Customer preceding the issuance of thecontract documents, the Company shall explain about the latest status of travel
arrangements.
Article 7 Payment for the Tour
Payment for the tour must be made no later than the fourteenth (14th) day prior to the day
preceding the tour commencement date. Customers submitting tour participation requests
subsequent to the fourteenth (14th) day prior to the day preceding the tour commencement datemust pay for the tour at the time of submitting tour participation request or in no case later thanthe deadline for payment specified by the Company or its Sales Agency.
Article 8 What is Included in the Tour Price(1) Fares and fees charged by any transportation carriers (economy class unless otherwise
noted), the cost of accommodations, the cost of meals, admission fees and the like as well
as sales and other taxes and service fees as explicitly stated in the travel itinerary.
(2) Tour conductor expenses in the case of tours accompanied by a tour conductor.
(3) Other items indicated as included in the pertinent web information or brochure.

As a general rule, costs associated with the items described above are not refundable in the eventthat the Customer does not avail himself/herself of certain services for personal reasons.
Article 9 What is Not Included in the Tour Price
Items not described in Paragraphs (1) through (3) of Article 8 are not included in the Tour Price.
A partial enumeration of such items is provided below for illustrative purposes:(1) Excess Baggage Charges (for baggage exceeding specified weights, size or number)(2) Airport Passenger Facility Charge(3) Laundry, telephone/telecommunications charges, additional food or beverage costs andother charges of a personal nature along with any taxes and service fees associatedtherewith.
(4) Charges for participation in (separately priced) optional tours(5) Additional transportation carrier charges and/or surcharges (unless otherwise explicitly
indicated in the pertinent web information or tour brochure. Fuel surcharges, etc.)(6) Transportation and/or accommodations costs between the Customer’s personal residence
and the point of departure and/or dismissal.
(7) Admission fees and transportation fees and fares explicitly stated as not included in the
Tour Price in the travel itinerary(8) Single supplement for hotel rooms(9) Medical expenses for any illness and/or injury
Article 10 Changes to Terms of Tour Participation Agreement
The Company reserves the right to modify the tour itinerary and/or the travel services subsequent
to the execution of the Tour Participation Agreement in the event of natural disaster, war, rioting,suspension of travel services by any provider of transportation, accommodations or other travel
services, government order, the furnishing of transportation service in a manner that isinconsistent with the original transportation service plan, or in the event of the occurrence of any
other cause beyond the Company’s control when such modification is unavoidable in order toensure the safe and expeditious implementation of the tour. In such case, prior to making any
modifications to the tour itinerary and/or travel services, the Company shall promptly explain to
the Customer (a) why the cause requiring any such modification is beyond the Company’scontrol and (b) the cause-and-effect relationship between the cause of said modification and themodification to be made. Notwithstanding the foregoing, the Company may explain to theCustomer subsequent to the implementation of any such modifications in unavoidable emergency
situations.
Article 11 Changes to the Tour Price
Subsequent to the execution of the Tour Participation Agreement, the Company shall make nochanges to the Tour Price except in the following situations:(1) If fares and/or fees charged by any transportation carrier whose services are to be used aspart of the tour are revised to an extent that significantly exceeds the normally anticipatedrange for any reason (including but not limited to a substantial change in economic
conditions), the Company shall modify the Tour Price to reflect said cost differential. The
Company shall furnish the Customer with notice regarding any increases to the Tour Price

(2)

(3)

no later than the fifteenth (15th) day prior to the day preceding the tour commencement
date. In the event of any substantial reduction to the applicable fares and fees describedabove, the Company shall refund the amount of said reduction within thirty (30) days fromthe day following the tour completion date set forth on the contract documents.
In the event that any modification to the content of the tour described in Article 10 above
results in an increase or a decrease in the costs required to implement the tour (including
cancellation fees or other charges either paid or payable in connection with any travel
services not received as a result of said modification), the Company shall modify the TourPrice to reflect said differential. However, this provision shall not apply in the event thatthe modification arises out of the lack of available seats, rooms or other capacity limitations
despite the fact that service is otherwise provided by the relevant provider to other patrons(i.e. overbooking).
If the Company has indicated in the pertinent web information, brochure or other relevant
literature that the Tour Price depends on the number of users of a particular provider oftransportation, accommodations or other travel services, the Company shall modify the
Tour Price within the range described in the contract documents in the event of any change
to said number of users subsequent to the execution of the Tour Participation Agreement.
However, this provision shall not apply if the cause of said change is attributable to theCompany.

Article 12 Traveler Substitution
With the consent of the Company, the Customer may assign his/her status under the Agreement
to another individual. Such substitutions shall be subject to the prescribed charges.
Article 13 Cancellation Fees
(1) If the Customer cancels travel for personal reasons subsequent to the formation of a legallybinding Tour Participation Agreement, the Customer shall be required to pay thecancellation fees indicated in the pertinent web information or brochure and the relevant
tour participant[s] shall be required to pay any cost differential associated with any change
in the number of travelers occupying any guestrooms.
(2) If the Customer fails to make payment of the Tour Price by the deadline, the Company shalldeem the Customer to have terminated the Tour Participation Agreement as of the day
following said payment deadline and an amount equal to the applicable cancellation fee
shall be charged and payable by the Customer to the Company.
(3) Any modification to the departure date or any partial modification to the itinerary(including but not limited to transportation and accommodations) made by the Customer
for the Customer’s own personal reasons shall be deemed a cancellation of the Customer’s
participation in the overall tour and the Customer shall pay the prescribed cancellation fees.
Cancellation charge for domestic tours
Prior to tour departure date
Cancellation charge
21 days or more
No charge
8-20 days (10 days for single-day tour)
20% of Tour Price
2-7 days
30% of Tour Price1 dayon the day of tour departure
after tour departure or no show

40% of Tour Price
50% of Tour Price
100% of Tour Price

Article 14 Termination Prior to Commencement of Tour
(1) Termination Rights of the Customer
 The Customer may terminate the Tour Participation Agreement at any time bypaying the cancellation fees indicated in the pertinent web information orbrochure. However, requests for termination shall only be accepted duringbusiness hours at the sales Agency where the Customer signed up to participate
in the tour.
 The Customer may terminate the Tour Participation Agreement without
incurring cancellation fees in the following situations:a.
In the event of any modification to the terms and conditions of the Tour
Participation Agreement. (Note that this provision is limited only tomaterial modifications, including but not limited to those described in
Article 21 below).
b.
If the Tour Price is increased pursuant to Article 11(1) above.
c.
If the safe and expeditious implementation of the tour becomes impossibleor promises to become impossible for any reason, including but not limited
to natural disaster, war, rioting, suspension of the furnishing of travel
services by any transportation, accommodations or other travel service
provider, or government order.
d.
If the Company or its Sales Agency fail to furnish the Customer with a Final
Travel Itinerary by the specified deadline as described in Article 6.
e.
If it becomes impossible to implement the tour in accordance with the travel
itinerary described in the pertinent web information or brochure due to any
cause attributable to the Company.
 As described in Paragraph(1) of this Article 14, the Company shall refund any
amount already received from the Customer as payment for the tour (or deposit)
less the applicable cancellation fee. If the deposit cannot cover the cancellation
fee, the Customer is responsible for the payment of the difference. In addition, if
the Tour Participation Agreement is terminated pursuant to Paragraph (1) of this
Article 14, the Company shall refund any amount already received from theCustomer within seven (7) days from the day following the termination of the Tour
Participation Agreement.
 The Customer may change the tour commencement date or the tour for personalreasons by termination of the initial Tour Participation Agreement and executionof another Tour Participation Agreement. In such case, the Customer shall pay theapplicable cancellation fee as of the termination date of Tour Participation
Agreement in accordance with the amount as described in Article 13.
(2)

Termination Rights of the Company







The Company may terminate the Tour Participation Agreement if the Customer
fails to remit payment of the Tour Price by the deadline specified by theCompany. In such case, an amount equal to the cancellation fee prescribed under
Article 13 shall be charged and payable by the Customer to the Company.
The Company may terminate the Tour Participation Agreement in the following
situations:a.
If the Customer is determined not to satisfy any gender, age, qualifications,skill or other requirements for tour participation explicitly pre-disclosed by
the Company.
b.
If the Company determines that the Customer is unable to join the tour for
any reason, including but not limited to illness or the absence of a helper.
c.
If the Company determines that the Customer is disruptive to othercustomers or may interfere with the expeditious implementation of group
activity.
d.
If the Customer makes any overly burdensome demands in connection with
the Agreement.
e.
If the number of tour participants is less than the minimum required number
identified in the pertinent web information or travel brochure. In such case,
the Company shall notify the Customer of cancellation of the tour no later
than the thirteenth (13th) day (or the third (3rd) day in the case of single-day
tours) prior to the day preceding the tour commencement date.
f.
If any condition required for the implementation of the tour as explicitly
stated by the Company (such as inadequate snowfall in the case of ski tours)
is unsatisfied or is highly unlikely to be satisfied.
g.
If the safe and expeditious implementation of the tour in accordance withthe travel itinerary described in the pertinent web information or brochure
becomes impossible or promises to become impossible for any reason
beyond the control of the Company, including but not limited to natural
disaster, war, rioting, suspension of travel services by any transportation,accommodations or other travel service provider or government order.
In the event of termination of the Tour Participation Agreement by the Company inaccordance with the provisions of Paragraph (2)  of this Article 14, the Company
shall refund any amount already received from the Customer as payment for the tour(or deposit) less the applicable cancellation fee. In the event of termination of theTour Participation Agreement pursuant to Paragraph (2) of this Article 14, theCompany shall refund the entire amount already received from the Customer as
payment for the tour (or deposit).

Article 15 Termination Subsequent to Commencement of Tour
(1) Termination Rights of the Customer If the Customer leaves the tour group for personal reasons, the Customer shall bedeemed to have forfeited his/her rights and shall not be eligible for any refund.
 If the Customer is unable to receive any travel services described in the pertinent web
information or brochure due to any cause not attributable to the Customer, the Customer
shall be entitled to terminate the Agreement without incurring any cancellation fees forthe portion of travel services which the Customer was unable to receive. In such case,
the Company shall refund the Customer for those portions of the Tour Pricecorresponding to the travel services that the Customer was unable to receive.
Notwithstanding the foregoing, if the cause pursuant to which the Customer was not able
to receive said travel services is not attributable to the Company, the Company shallsubtract from the refund to be paid to the Customer the amount of any cancellation fees
and/or other charges either paid or payable in connection with said travel services.
(2) Termination Rights of the Company
The Company shall be entitled to terminate Tour Participation Agreement in any of the situations
described below.
 If the Company determines that the Customer is unable to continue traveling in the tour
for any reason, including but not limited to illness or the absence of a helper.
 If the Company determines that the Customer is disruptive to other customers or may
interfere with the expeditious implementation of group activity.
 If it becomes impossible to continue the tour for any reason beyond the control of theCompany, including but not limited to natural disaster, war, rioting, suspension of travel
services by any transportation, accommodations or other provider, or government order.
 In the event of termination of the Tour Participation Agreement by the Company
pursuant to Paragraph (2) of this Article 15, termination shall be applicable only withrespect to the future contractual relationship between the Company and the Customer.
To wit, the obligations of the Company in connection with any travel services alreadyreceived by the Customer shall be deemed to have been effectively fulfilled. In suchcase, the Company shall refund to the Customer the amount corresponding to the
portion of travel services not received by the Customer after deducting any amounts
either paid of payable to said travel service providers including not limited tocancellation fees.
 If the Company terminates the Tour Participation Agreement pursuant to Paragraph(2) of this Article 15, the Company shall, upon request by and at the expense of the
Customer, make the necessary arrangements in order to enable the Customer to return tothe point of departure.
 If the Customer does not show up to the meeting point at the specified time by theCompany, the Company may terminate the Tour Participation Agreement. In such case,the rights of the Customer shall be deemed a waiver and any payments for the tour is notrefundable.
Article 16 Tour Itinerary Management
In order to ensure the safe and expeditious implementation of the tour, the Company shallprovide the Customer with the following services (except when the Company agrees
on the special provisions different from below);(1) If the Company determines that the Customer may not receive travel services
during the tour, the Company shall take necessary measures to ensure that theCustomer receives travel services in accordance with Tour Participation Agreement.
(2) In spite of the necessary measures taken as described in Paragraph (1) of this Article
16, when modification of Tour Participation Agreement is unavoidable, theCompany shall arrange substitute travel services. In such case, if the tour itinerary
is modified, the modified itinerary needs to be as similar as possible to the original
itinerary. In addition, if the Company modifies travel services, modified services
need to be as equivalent as possible to the original services so that the least changes
are to be made to Tour Participation Agreement.
Article 17 Tour Conductors(1) If a tour itinerary is described as “Accompanied by Tour Conductor”, the tour shall beaccompanied by a tour conductor or any other representative of the Company (hereinafterreferred to as Tour Conductor).
(2) Tour Conductor shall provide all or part of the services necessary for the implementation of
the tour as described in Article 16.
(3) During group activities in a tour, the Customer shall be required to comply with any
instructions issued by Tour Conductor in order to ensure safe and expeditious
implementation of the tour. If the Customer fails to comply with any instructions by Tour
Conductor or is otherwise disruptive to orderly implementation of group activity orinterferes with smooth and expeditious implementation of the tour in any way, theCompany may terminate Tour Participation Agreement with the Customer even during thetour.
(4) As a general rule, Tour Conductor services shall be rendered from 8:00AM through
8:00PM.
(5) Some of the tours shall be accompanied by a Tour Conductor from the time of arrival at thedestination to the time of departure from said destination. In such case, Tour Conductor
shall not accompany the Customer to the meeting point and from the dismissal spot of the
tour. Therefore, the Customer is required to make necessary arrangements to receive travel
services by the Company.
(6) If a tour is labeled as individual tour in the itinerary, Tour Conductor shall not accompany
the Customer. In such case, the Customer is provided with the vouchers and is responsible
for making all the necessary arrangements for receiving the travel services.
Article 18 Responsibilities of the Company(1) The Company shall be responsible for compensating the Customer for any losses incurredby the Customer as a result of any willful or negligent act on the part of the Company or
any agent performing travel arrangement services on behalf of the Company. However,said responsibility shall only apply in those instances in which notice is received by theCompany within two (2) years from the day following the occurrence of any such loss.
(2) Notwithstanding the provisions regarding the deadline for furnishing notice of loss to theCompany set forth in Paragraph (1) above, the Company shall only furnish compensation
for losses involving baggage if notice is received by the Company no later than the
fourteenth (14th) days from the day following the occurrence of said loss. Irrespective of
the amount of said damages, the maximum amount of compensation to be furnished by theCompany for losses involving baggage shall be limited to 150,000 yen per person (except
in instances involving any willful or grossly negligent act on the part of the Company).

(3)
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






As a general rule, the Company shall assume no responsibility if the Customer incurs any
loss due to the following causes (this non-exhaustive list is presented here for illustrative
purposes):Natural disaster, war, rioting and/or any modification to the tour itinerary or tour
cancellation resulting therefrom
Suspension of service by any provider of transportation, accommodations or othertravel services and/or any modification of the tour itinerary or tour cancellation
resulting therefrom
Government order, quarantine due to communicable disease and/or any modification
to the tour itinerary or tour cancellation resulting therefrom
Accidents occurring during free activity time
Food poisoning
Theft
Delays, suspension of service, schedule changes or rerouting by any transportation
provider or any modifications to the tour itinerary or any curtailment of stay at thedestination resulting therefrom.

Article 19 Responsibilities of the Customer(1) The Customer shall be responsible for compensating the Company for any losses incurredby the Company as a result of any willful or negligent act or violation of law, public order
or decency by the Customer or any failure of the Customer to comply with the provisionsof the Company’s General Terms and Conditions.
(2) The Customer shall strive to make effective use of the information furnished by theCompany and to understand the provisions of Tour Participation Agreement, including but
not limited to the Customer’s rights and obligations.
(3) In order to ensure the expeditious receipt of the travel services described in the contract
documents, if the Customer becomes aware subsequent to the commencement of the tour
that the travel services that have been provided differ from those specified in the contract
documents, the Customer shall promptly and on the spot bring said discrepancy to theattention of a tour conductor, meet-and-greet staff, local guide, provider of the relevant
travel services or the Company.
Article 20 Special Compensation(1) Irrespective of whether or not any liability is incurred by the Company pursuant toParagraph (1) of Article 18, the Company shall pay the Customer a Death
Indemnity (15,000,000 yen), Permanent Disability Indemnity (up to a maximum of
15,000,000 yen), Inpatient Solatium (20,000 yen – 200,000 yen) or Outpatient Solatium(10,000 yen – 50,000 yen) for certain damages sustained to life or limb if the Customer
suffers any sudden and unforeseen accident while participating in an agent-organized tour
and an indemnity for losses involving baggage (up to a maximum of 100,000 yen per pieceor pair and up to a maximum of 150,000 yen per agent-organized tour participant) inaccordance with the Special Compensation Rules set forth in the Company’s General Terms
and Conditions. The Company shall not pay any indemnification for losses in connection
with any items identified as excluded from indemnification in the Company’s General
Terms and Conditions, including but not limited to cash, securities, credit cards, vouchers,

(2)

(3)

(4)

(5)

airline tickets, passports, driver’s licenses, visas, certificates of deposit, certificates ofsavings (including passbooks and ATM cards), data or any similar such items, and contactlenses.
If the Company assume liability as stipulated in Paragraph 1 of Article 27 of theCompany’s General Terms and Conditions, the special compensation described in
Paragraph (1) of this Article 20 shall be applied towards part or all of said compensationthat the Company shall pay.
The Company shall not pay any indemnity or solatium under Paragraph (1) above for any
losses incurred by the Customer during participation in an agent-organized tour if said
losses result from a willful act, drunk driving by the Customer, willful violation of laws,
reception of any illegal services, or as a result of any accident occurring during any
dangerous activity, including but not limited to mountain climbing (involving the use of
mountain climbing gear such as ice axes, climbing irons, ropes and/or hammers), luge
riding, bobsled riding, skydiving, hang gliding, flying aboard any ultralight aircraft(powered hang gliders, microlight aircraft, etc.) and/or gyroplane.
The Company shall not pay any indemnity or solatium under Paragraph (1) above for any
losses due to earthquake, volcanic eruption, tsunami waves and disruption of social orderarising therefrom.
The Company shall treat optional tours that are organized and implemented by theCompany and made available to participants in the agent-organized tour subject to thereceipt of a separate participation fee (hereinafter referred to as “Company-Implemented
Optional Tours”) as constituting part of the primary Agent-Organized Tour Participation
Agreement. However, if the Customer participates in an optional tour operated by acompany other than the Company on a day during the agent-organized tour on which “noactivity is scheduled” and said absence of scheduled activity is indicated in the pertinent
web information, brochure or final documents, the Company shall assume no liability as
described in this Article 20.

Article 21 Itinerary Guarantees(1) In accordance with the Company’s General Terms and Conditions, in the event of any
material modification to Tour Participation Agreement, the Company shall pay the Customer
a Modification Indemnity in an amount obtained by multiplying the Tour Price by 1 to 5
percentage as stipulated by the Company. Said payment shall be made to the Customer nolater than the thirtieth (30th) day from the day following the tour completion date. However,
the Company shall not pay a Modification Indemnity in the event of any modification arisingfrom any of the causes set forth below.
a.
inclement weather conditions or natural disaster impacting the tour itineraryb. warc.
riotingd. government ordere.
suspension of travel services (cancellation of service, suspension of service,suspension of operations, etc.) by any transportation, accommodations or travel
service providerf.
transportation service that is inconsistent with the original transportation service
plan (delays, transportation schedule changes, etc.)

(2)g. necessary measures taken to protect the life and limb of tour participantsWith the consent of the Customer, the Company may compensate the Customer by
furnishing merchandise and/or services in lieu of making a monetary payment of any
Modification Indemnity or compensation for damages. Notwithstanding the provisions set
forth in Paragraph (1) above, the maximum amount of the Modification Indemnity to be
paid to the Customer by the Company under a single Tour Participation Agreement shall be
fifteen percent (15%) of the Tour Price. In addition, the Company shall not pay a
Modification Indemnity to the Customer if the amount of any such Modification Indemnity
to be paid to the Customer under any single Tour Participation Agreement is less than 1,000yen.

Article 22 Agreements regarding Credit Card Payment Preauthorization
The Company or its Sales Agency may accept tour participation requests by telephone, mail,facsimile or other electronic means from any cardholder (hereinafter referred to as a“Cardholder”) of any credit card issued by any company partnering with the Company(hereinafter referred to as a “Partner Credit Card Company”) subject to the payment for the tour,
applicable cancellation fees and other charges charged to the Cardholder’s credit card without the
Cardholder’s signature on the designated form (hereinafter referred to as an “agreement
regarding Credit Card Payment Preauthorization”).
Terms and conditions governing agreements regarding Credit Card Payment Preauthorizationdiffer from those governing conventional Tour Participation Agreements in the manner described
below.
(1) Cardholder shall be required to furnish a credit card number, expiration date and otherrelevant card information as well as departure date and tour name to the Company or its
Sales Agency at the time they submit the tour participation request.
(2) Agreement regarding Credit Card Payment Preauthorization shall become legally binding
upon delivery to the Customer of notice of the agreement of the Company or its Sales
Agency to execute the Agreement in the event that said notice is issued via e-mail or otherelectronic means. The “Card Transaction Date” shall refer to the date on which agreement
regarding Credit Card Payment Preauthorization is executed.
(3) If payment cannot be made using the Cardholder’s credit card for any reason, including but
not limited to a lack of available credit, the Company or its Sales Agency shall terminate
the agreement regarding Credit Card Payment Preauthorization between the Cardholder andthe Company. In such case, the Cardholder shall be required to make payment of the TourPrice in cash by the deadline separately specified by the Company or its Sales Agency. If
payment is not received by said deadline, an amount equal to the cancellation fees
described in Article 13 shall be charged and payable by the Cardholder to the Company.
(4) Subsequent to the execution of agreement regarding Credit Card Payment Preauthorization
between the Company and the Cardholder, if Tour Price is reduced as stipulated in Article
11 or if agreement regarding Credit Card Payment Preauthorization is terminated as
stipulated in Article 14 and Article 15, the Company or its Sales Agency shall refund the
reduced amount to the Cardholder in accordance with the Terms and Conditions of Partner
Credit Card Company. In such case, if agreement regarding Credit Card Payment
Preauthorization is terminated prior to the tour commencement, the Company shall notify
the Cardholder of the amount to be refunded no later than the seventh (7th) day from the(5)day following the said termination (or within the thirtieth (30th) day from the day following
the tour completion in the case of a reduction to the Tour Price or termination subsequent totour commencement). The Card Transaction Date shall refer to the date of said notificationof refund to the Cardholder.
The Company may refuse the Cardholder’s request for execution of Tour Participation
Agreement if necessary payments for the tour cannot be charged to the credit card of the
Cardholder in accordance with the Terms and Conditions of the Partner Credit Card
Company due to, including but not limited to invalidity of said credit card.

Article 23 Agreements regarding Group participants(1) If the Company accepts a tour participation request from a group representative, the said
representative is deemed to be responsible for conclusion and cancellation of contracts.
(2) The group representative shall provide the Company with the name list of members by thedate specified by the Company.
(3) The Company shall not be responsible for any responsibilities or obligations the grouprepresentative holds in the past or in the future.
(4) In case the group representative does not accompany the group, one of the members who
has been selected by the former representative as the group representative is deemed to be
responsible for the contract subsequent to tour commencement.
Article 24 Domestic (Japan) Travel Insurance
Injury and/or illness during travel may result in considerable expenses for medical care, evacuationand other services. In some cases, it may be extremely difficult to pursue a claim for accidentrelated damages and/or to collect damages from the party/parties at fault. In order to protect against
such risks, the Company recommends that the Customer enrolls in domestic (Japan) travel
insurance with adequate coverages.
Article 25 Handling of Personal Information
Upon submittal of the Customer’s tour participation request, the Company and/or its Sales
Agencies acquire certain personal information that the Customer provides on the prescribed tour
participation request form. To the minimum extent necessary, said personal information is used tocontact the Customer, to arrange for travel services and to undertake any formalities required inorder to enable the Customer to receive said services. In addition, the Company and/or its Sales
Agency may also use the Customer’s personal information in order to (1) provide information
regarding products, services and promotional campaigns offered by the Company and/or its Sales
Agency and business partners, (2) request feedback following the completion of tour, (3) request
participation in surveys, etc.
Article 26 Reference Dates
The Reference Date for this Statement of Travel Terms and Conditions and tour pricing shall be
as of(date) /(Month) /(Year).
*Should you have any questions, please do not hesitate to contact the Certified Domestic Travel
Services Manager in the Company or its Sales Agency.

This is an English translation of the Company’s Terms and Conditions written in Japanese. In theevent of any discrepancy between this translation and the original Japanese document, theJapanese version shall prevail.
This Agreement between the Customer and the Company shall be governed by and construed inaccordance with the laws of Japan. Any dispute arising out of or in connection with thisAgreement shall be subject to the exclusive jurisdiction of the Tokushima District Court in thefirst instance.

General Incorporated Association Sora-no-sato
Registered Travel Agency of Tokushima Prefecture (Registration No. 2-148)
995-1 Ikeda-cho Shima, Miyoshi-shi, Tokushima
TEL +81-883-76-0713 (Japanese only)
Email: sora@cn05.awaikeda.net
Person In Charge:(Certified Domestic Travel Services Manager)

A Regular Member of All Nippon Travel Agents Association