Date of enactment: April 1, 2023
Warranty Regulation of HERUTU ELECTRONICS CORPORATIONThis regulation (hereinafter referred to as the "Regulation") is for post-shipment warranty
provided by HERUTU ELECTRONICS CORPORATION (hereinafter referred to as the"Company") so that you can use the Company's product you have purchased withconfidence. The Regulation does not apply to special order products (custom products). In
addition, purchased products shall be subject to the relevant manufacturer's warranty
regulations, and the Regulation shall not apply.
Please note that in the event that the product you purchased comes with an instruction
manual that describes the Company's old repair regulation, the latest Regulation will stillapply.
1. Warranty period
Unless otherwise specified, the warranty period shall be "up to thirteen months from thedate of shipment of the product by the Company". During the warranty period, theCompany will replace the product with a new one or repair it free of charge in accordancewith the provisions of the Regulation.
In addition, if a failure occurs during the warranty period due to the Company'sresponsibility and the product with the failure (hereinafter referred to as the "Product") isreplaced with a new one or repaired free of charge, the warranty period of the Product willbe “thirteen months from the date of initial shipment of the Product, or six months from thedate of shipment of the Product that has been replaced or repaired, whichever comes later”.
The warranty period for paid repairs shall be in accordance with the provisions of theCompany's repair regulation.
2. Warranty scope
If a failure occurs during the warranty period due to the Company's responsibility, theCompany will replace the product with a new one or repair it free of charge.
Even within the warranty period, the warranty does not apply in the following cases:A) In the event of failure or damage caused by improper handling by the customer, suchas dropping or impact during transportation or movement by the customerB) In case of failure due to disassembly or modification of the main unit by the customerC) In case of natural disasters such as fires, earthquakes, floods, and in case of failure ordamage due to abnormal voltage
D) In case of failure caused by failure of equipment other than the Company's designatedequipment connected to the ProductE) In case of failure of the Product's accessories (AC adapter, antenna, connection cable,etc.)
F) If damage is caused by the failure of consumables or limited-life parts included in theProduct:
1.

Consumables: Batteries (rechargeable, batteries, dry batteries, button batteries,etc.), recording media (SD cards, etc.)

2.

Limited-life parts: Various switches (limit switches, push button switches, etc.) andvarious sensors

3.

Other items that are worn out or have a service life due to use

If consumables or limited-life parts fail, we will replace or repair the parts for a fee.
G) In case of failure caused by handling contrary to the usage and precautions describedin the instruction manual of the ProductH) If repaired, adjusted, or improved by elsewhere other than the CompanyI) If the Company is unable to reproduce the failure
3. About repair of the ProductPlease note that repairing the Product requires equipment such as measuring instruments
and tools, so the Company will handle it as a pick-up repair service at the Company.
4. About the shipping cost for replacement or repair of the Product
Shipping charges for sending the Product to the Company or a distributor, as well as
shipping charges for sending the Product that has been replaced or repaired by theCompany or the distributor to the customer, will be borne by the Company or thedistributor.
5. Disclaimer
The Company is not responsible for any direct or indirect damages or monetary loss caused
by failure of the Product or its use.
6. Additional notes
Please note in advance that the information of the Product described on the Company's
website and in the catalogs, instruction manuals, technical materials, and other materials
provided by the Company are subject to change without notice to customers.