Partner Testimonial

Helpingcompanies tosecurely connect
their employees
and customers

Partner Testimonial

Testimonialsnapshot

Lyvoc

2Company
Lyvoc
Industry
TechnologyCompany Profile
Founded in France, in 2017, by a passionate team of cybersecurity experts, Lyvoc is an
Okta pure-player which secures its customers’ information systems by putting people
and their identity at the centre of its strategy. For employees, it does so by establishingautomated Identity and Access Management (IAM) practices that bridge the gap
between a company’s HR and IT systems. For customers and partners, it secures theiraccess to internal business applications (CIAM). This way, Lyvoc helps customers tounify and centralise their stakeholder’s identity and to eliminate manual tasks that
may result in inaccuracies and vulnerabilities within their systems and IAM processes.
Business Situation
Because Lyvoc puts people at the centre of its approach to cybersecurity, it wasimportant for the company to select a solution that offered intuitive features forusers, such as Multi-Factor Authentication, and integrations that enable customers
to continue working with the applications and tools of their choice. With this in mind,
Lyvoc’s team made a solution benchmark and selected Okta as its only toolkit.
Solution
Within its two first years as an Okta services partner in France, Lyvoc helped 20+
joint customers to streamline and secure their employee and/or customer onboarding/ offboarding and authentication processes. The Okta pure-player is the only company
to gather 15 technical certifications, as well as two sales and four two pre-sales
accreditations establishing itself as the go-to Okta expert in France for medium andlarge companies across multiple industries. Next, Lyvoc is looking to expand its teamto support more companies worldwide, starting with EMEA.

Partner Testimonial

Lyvoc

3Statistics•

15 technical certifications•

2 sales accreditations•

4 pre-sales accreditations•

20+ successful IAM implementations with Okta in 4 years•

10+ new joint customers within 12 months

Okta Workflows saves us a lot oftime from updating user identities
manually across different systems
and applications. Without thisautomated synchronisation, somediscrepancies in users’ identities
might fall through the cracks andresult in outdated or duplicate
identities stored in different
places.
Pierrick Barreau
Project and Change Director, Lyvoc

Partner Testimonial

Lyvoc

4It’s common to hear in cybersecurity circles that “your security is only as strongas your people” – because cybercriminals increasingly target users of company
networks to access their infrastructure chains. Secure web gateways, antivirus
tools, malware scanners, spam quarantines, and other technologies help filter out
malicious content and defend against a growing variety of threats, but to truly protect
users against cybercriminals requires human insight as well as the right technology.
Sharing this vision, a team of passionate cybersecurity experts founded Lyvoc in 2017.
Today, the company is Okta’s preferred service partner in France. It helps companies
strengthen their cybersecurity posture by placing people at the centre of their strategy.
In a world where employees and customers increasingly move their interactions
to the online realm, Lyvoc noticed a trend: many of the challenges that companies
face can be solved through appropriate housekeeping processes around employee
and customers Identity and Access Management (IAM/CIAM). To help customers
establish these processes, Lyvoc selected Okta as its exclusive technology provider.
“As security experts focused on HR and CRM systems, we assessed several
solutions to support Lyvoc’s vision. We wanted cloud-based tools, intuitive
functionalities such as Multi-Factor Authentication, and integrations that wouldn’t
require our customers to completely change how they work. Okta not only
does all this, it’s also the best in the market,” explains Lyvoc’s CTO Ruthy Seng.
Today, Lyvoc is an Okta pure-player helping medium and large organisations from a range
of industries to create a link between their IT and HR/CRM practices, helping them toestablish processes that protect people and data while driving organisational growth.

Partner Testimonial

Helping companies to offer
better experiences forcustomers, securely

Empowering customers
with lasting solutions andthe knowledge to use themautonomously

Expanding to help morecompanies stay on top of things

Lyvoc

5

Helping companies to offer better experiences forcustomers, securely
Central to Lyvoc’s approach is keeping customers’ business priorities in mind whenproposing solutions. And because it knows that tightening security practices doesn’t mean
compromising on user experience, Lyvoc helps customers to harness Okta to guarantee
good customer retention and employee productivity while securing their business.
How customers experience services is tightly linked with how companies record andstore information about them, explains Pierrick Barreau, Project and Change Director
at Lyvoc. So to improve customer experiences, companies must first improve theaccuracy of the user identities they have stored in different information systems usedby different departments that have daily contact with customers. Then, synchronising
this information that multiple teams have access to, companies can better address
customer feedback, concerns, or complaints from any touchpoint they have withcustomers without asking them to provide their information every time they need support.
“A disconnect between systems presents challenges for the company, especially as
its customer base grows,” says Pierrick. “If you have 10 customers, you may be able
to listen to them individually and address their concerns manually. But if you havethousands of customers, you need to solve problems at scale, frequently, quickly, andnow also digitally.” To make this easier for companies, Lyvoc helps them to establish
a single source of truth for customer information that multiple departments mightneed, and use Okta to automatically synchronise it with all relevant CRM systems anddirectories used for interacting with customers, keeping them automatically up-to-date.
“Okta addresses two key challenges for our customers: The first is ensuring that theircustomers have access to the right information at the right time. The other is doing
this while providing them a seamless way to access what they need,” explains Pierrick.
With a similar approach for internal users, Lyvoc helps companies to establish their
HR system as the source of truth for employee identities to grant the right people withimmediate access to the information and applications they need at work. One recurrent
difficulty that Lyvoc’s customers face, Pierrick shares, is that whenever someone joins
their company, their onboarding process is split between HR and IT. Both sides of thebusiness input employee information at different times, manually, to create employees’
accounts and give them access to the applications they’ll need. Lyvoc helps to fill thatgap using Okta to automate the synchronisation of systems, so that when employees
join, HR inputs their information and it simultaneously flows to IT, without the needfor double entry, without risking delays, and enabling the employee to gain access tothe information and tools they need faster.

Partner Testimonial

Helping companies to offer
better experiences forcustomers, securely

Empowering customers
with lasting solutions andthe knowledge to use themautonomously

Expanding to help morecompanies stay on top of things

Lyvoc

6

Empowering customers with lasting solutions and theknowledge to use them autonomously
Among Lyvoc’s core values are commitment and quality. Commitment, Pierrick explains,means delivering solutions for customers at the agreed time and price, while quality
comes down to ensuring that the solutions implemented are long-lasting and work
systematically through time, rather than quick fixes with an expiry date. But if somethingelse sets Lyvoc apart, it’s its desire to get out of the picture and see customers succeed
in using those solutions autonomously. “Our goal is to empower our customers toadminister their use of Okta and their IAM strategy on their own,” Pierrick explains.
“We want to deliver sustainable solutions so that our customers don’t need torely on us to use in real life. We want them to come to us for help with extending
solutions, not maintaining them,” he says. To that end, Lyvoc ensures that the tools
customers are using are highly available, and offers training so that customers
know how to integrate them with Okta and manage their own setup in time. “Wewant our customers to choose to talk to us, not because they rely on us to get theirwork done. This is the basis of our trusting, long-term relationships,” Pierrick adds.
To that end, Lyvoc also focuses on delivering Okta with minimum customisation forcustomers. “The less customisation the better, because customised features are
more likely to require maintenance from us, which means customers wouldn’t be as
empowered to use them autonomously on the long run. Okta’s offerings are widespreadenough that we can usually integrate everything our customers’ need as-is, no matter
what applications they choose to use,” Pierrick explains.

Helping companies to offer better experiences forcustomers, securely
Within just two years of working with Okta, Lyvoc has differentiated itself inFrance for its solid and unique expertise in helping customers to connect theirIAM to HR sources to streamline and secure processes. With a record of 20+ joint
customers with Okta, two sales and two pre-sales accreditations, and 10 technicalcertifications Lyvoc is ready for what’s next: Growing its team to serve customers inGermany, Austria, Switzerland, Belgium, the Netherlands, Luxembourg, and the UK.
“As cybersecurity experts, we know that new threats and solutions emerge everyday. Like us, Okta stays on top of things, releasing new functionalities regularly andempowering customers on their ongoing digital transformation journeys. We want
to help more companies fully benefit from this, so we see a bright future for ourpartnership,” Pierrick shares.

Partner Testimonial

Lyvoc7About Lyvoc
Founded in France, in 2017, by a passionate team of cybersecurity experts, Lyvoc is an
Okta pure-player which secures its customers’ information systems by putting people
and their identity at the centre of its strategy. For employees, it does so by establishingautomated Identity and Access Management (IAM) practices that bridge the gap
between a company’s HR and IT systems. For customers and partners, it secures theiraccess to internal business applications (CIAM). This way, Lyvoc helps customers tounify and centralise their stakeholder’s identity and to eliminate manual tasks that
may result in inaccuracies and vulnerabilities within their systems and IAM processes.