Social Accountability Statement - 2024
Three Links Care Center (TLCC) has been a vital partner of the Northfield community since theopening of the Minnesota Odd Fellows Home for the Orphaned and Elderly in 1899 on theground where TLCC now stands. Originally, as part of an orphanage and care for the elderly, ahospital was added in 1900 and an infirmary in 1952. Shortly after the addition of the infirmary
the orphanage closed, and the care shifted to focusing care on the elderly. In 1958, the Gideon S
Ives Memorial Nursing Home was built and approximately 140 residents were cared for eachday. As the years rolled on other buildings were added and the buildings would transform into
what is now known as Three Links Health Services, the corporation that operates the Three
Links Care Center, Park Ridge Apartments, Three Links Apartments, Cottage East, Cottage
West, Cottage on Forest, Reflections, Millstream Commons and Villages of Lonsdale. Three
Links Health Services, with a rich history spanning several decades, has been a steadfast pillar in
the Northfield community, consistently providing unwavering support and care to residents
through their commitment to excellence in senior living and healthcare services.
OurMission: ExpressingChrist’slovebyprovidingcarethatvalueseveryhumanlife.
St. Francis Health Services owns and operates Three Links Health Services and is sponsored by
the Catholic Diocese of St. Cloud. We are dedicated in promoting the Ethical and Religious
Directive for Catholic Health Care services.

Integrity
Commitment
Respect
Excellence
ServiceStewardship

CoreValues:

Wefaithfullyadheretohighprinciplesandprofessionalstandards.
Wededicateourselvestothoseweserve.
Wevalueandtreateachindividualwithcompassionanddignity.
Wehavethepassiontodoourbest.
Wedeliverwhathasnotbeendone, beforeitisexpected.
Wewiselyemploythetalents, resources, andrelationshipsentrustedtous.

PromotingEconomicDevelopment
TLHS seeks to purchase locally whenever possible. Last year, Three Links Health Services
purchased over $600,000.00 in goods and services from local businesses. Following is a list ofarea businesses TLHS has purchased services or products:

Page 1 of 7•
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APG Media of Southern
Minnesota
B&B Excavating, INC
Bierman’s Home
Furnishings
Brand Yourself LLC
By All Means Graphics
Cannon Pointe
Chiropractic
Cannon River Tree CareLLCCarbone’s Pizza andSports Bar
CCS Cleaning &Restoration
Chares R Gleason Co
INC
City Of Lonsdale
City of Northfield
Chamber of Commerce
Common Ground Lawn& Landscape INC
Cub Foods Of Northfield
Culligan Of Northfield•••••••
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Defeat of Jesse James
Committee
Dwayne Cowdin Painting
INC
Engage INC
Dairy Queen
Fedex OfficeGraphic Mailbox
Guth Electric, LLC
Judy’s Floral Design
Keith Pumper Plumbing& Heating
Knecht’s Nursing
KYMN Radio
La Roche’sLonsdale Chamber ofCommerce
Lonsdale Hardware andRental
M&W Blacktopping LLC
Mackenthun’s Fine Foods
Midwest Machinery CO
MN Ag Group
Northfield Chamber ofCommerce•••••••••••••••••

Northfield Area Fire andRescue Services
Northfield Construction
Northfield HospiceNorthfield HospitalNorthfield News
Patriot Custom Services,INC
Phone Station INC
Polzin Glass
Quality Appliance ofNorthfield LLC
Rent ‘N’ Save
ReunionRon’s Northfield
Refrigeration Heatingand A/C
Rotary Club of Northfield
Ruth’s on Stafford
Temple Electric Motor
Services INC
The Cupcake Lady
Tim’s Small Engine
Repair INC

Additionally, we refer many outpatient clients and families to local businesses.
• Northfield Hospital & Clinic’s
TLHS employs over 300 individuals and of these employees, 85% or more are from the local(Faribault, Lonsdale, Kenyon, Farmington, Lakeville, Owatonna) area. Last year, Three Links
Campus was the 8th largest employer in Northfield.
TLHS paid over $ 9 million in wages and benefits to staff last year.

Providing Quality Care and Services for Older Adults
Three Links Health Services is a premier healthcare community providing nursing care,transitional care, memory care, long-term care, independent and assisted living care inNorthfield and Lonsdale, Minnesota. The Three Links Care Center consists of a 92-bed skilled
nursing facility which houses the transitional care unit, long-term care unit and memory careunit. In addition to the Care Center, on the Northfield campus, there are 4 cottages which
provide assisted living care with a total of 39 units which can support up to end of life care. Also
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located on the campus are two subsidized independent living apartment buildings, Park Ridgeand Three Links Apartments. In Northfield, a mile away from the Three Links Campus is
Millstream Commons. Millstream Commons is a 44 unit independent and assisted livingcommunity. A short distance away, Villages of Lonsdale has 56 units and offers independent,assisted living and memory care to the community of Lonsdale, Minnesota. All the Three Links
Health Services communities provide medical, social, and spiritual care to their residents
without regard to race, color, creed, or national origin, in furtherance of the organization's
exempt status. During the current reporting year, the organization had to 26,158 patient days
and provided services to more than 230 patients in the Nursing Home of which over 49% came
specifically to receive rehabilitative services to regain their strength and independence.
Three Links Care Center has attained high marks on the annual Minnesota Department ofHealth Surveys.
An example of this commitment to excellence is the implementation of “Nursing Facility
Performance-Based Incentive Payment Program” (PIPP) grants awarded by the MN Departmentof Human Services (DHS). In 2023, we implemented the UKG Love Em’ or Leave Em’ Grant.
SFHS, like many organizations across our state, has faced many challenges regarding employee
recruitment, turnover, retention, and the increase of pool staffing in some of our care centers.
This is not something new to the long-term care industry and we have overcome many obstacles
through the years to address the above challenges; but then the world faced an unknown
pandemic. Throughout these last 30 months all healthcare settings have had to fight to find staff
and keep them.
For several years SFHS has implemented an employee engagement survey. Employee
engagement surveys are a way for our organization to see areas of concern and areas ofimprovement, a way for an employee to feel a sense of power knowing that their voice is being
heard.
SFHS proposes to decrease employee turnover for each of the care centers. We believe that by
improving our turnover and addressing why turnover is a problem, we will see increase inresident satisfaction within our care centers that will have positive impact on our resident care.
On a given year, Three Links Care Center and our therapy partner, Big Stone Therapies provides
physical, occupational and speech therapy services to over 100 community members on anoutpatient basis. We are able to provide therapies for:•••••••

Orthopedic Injuries
Back and Neck Injuries
Sports Related Injuries
Amputations
Spinal Dysfunction
Chronic Pain
Speak Out Parkinson’s Speech Therapy

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StrokeHip Fractures
Speech Disorders
Swallowing Disorders
Post-Surgical Conditions
Neurological Disorders
Vestibular Rehabilitation••
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Fall prevention
Deconditioning
Cognitive Communication Disorders
Activities of Daily Living – Dressing,Grooming, bathing, and toileting

Lymphedema Treatment
TMJ Pain
Balance DeficitsRecognizing Spiritual Needs and Individuality
Upon admission, residents are assessed for their leisure activity preferences and interests. Our
activity program strives to offer a variety of programs to meet the individual interests of eachresident and changes to accommodate the changing interests of our current residents. Our
residents are part of the activity calendar process by having a monthly calendar brainstorming
session. They can offer ideas, feedback, and brainstorm new ideas so that we may improve thequality of their lives. Three Links Health Services has a solid, reputable activity program that iswarmly open to the public and enhanced by our wonderful volunteers.
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Artistic Expressionso Craftso Dramao Mandela’so Paintingo Writing Poetry
Bus Trips (Fishing Trips, HolidayLights, etc)
Celebration of all Major Holiday
Focused Monthly ProgrammingVideoso Biographieso Documentaries
o Educationalo Entertainmento Lifestyles
o Musicalo Tourso Travel
Educational Groups
o Google Eartho Jeopardyo Lunch & Learn
o Trivia
In-house Bird Aviary
Movie Matinee••••••Page 4 of 7Music Entertainment
Professional/Community Groupso Baking/Cooking
o Calendar Brainstormingo Cookie Decoratingo Make a Difference Groupo Resident Councilo Taste Testingo Travelogue
Seasonal Activities
o Bonfires
o Garden Visitso Gardeningo Car Showso Water Balloon Trivia
o Staff/Resident Events
Sensory Groups
o Manicureso Therapeutic Baby Visitso Robotic Cat/Dog VisitsSocials/Reminisce
Weekly Fitness/Wellness
Opportunities
o Bean Bags
o Bowlingo Can Jam•o Noodle Ballo Polka Yogao Washers
Weekly Gameso Bingoo Bowlingo Dice Gameso Family Feudo Horse Racing•o Wheel of Fortune
Weekly Musical Groupso Chimes Groupo Music Educationo Music Jeopardyo Drummingo Exercise Bingoo Sing-a-longso SingoUpon admission, residents are assessed for their spiritual needs. Our job & mission is toaccommodate these needs. Our Chaplain is at Three Links Care Center two days a week, visiting
with residents and leading non-denominational services. Our Care Center is open to manymembers of the community churches, such as:•••••••••••••All Saints Episcopal Church
Annunciation
Bethel Lutheran Church
Canvas Church
City Light Church
Cornerstone Community ChurchEmmaus Baptist Church
First United Church of Christ
Gospel of Life Church
Gospel of Life Family Church
Hosanna Church – Northfield
Jehovah’s Witness
Life21Church•••••••••••••Moravian Church
Northfield Alliance Church
Northfield Community Church
Northfield Evangelical Free
Northfield United Methodist
Old Paths Baptist Church
Parsonage Christ United Methodist
Saint John’s Lutheran Church
Saint Peters Lutheran Church
St. Dominic Catholic Church
Trinity Lutheran Church
Unitarian Universalist Fellowship
United Methodist Church

Providing Access to Educational Opportunities
Within the last year, TLHS awarded over $11,000 in scholarships to employees to further theireducation. Scholarships have been given for those obtaining Licensed Practical Nursing,
Registered Nursing degrees, certified nursing assistants and trained medication aides.
Scholarships can be used to pay the cost of tuition and books for our employees. Individuals
who acquire their CNA certificates are eligible for full reimbursement including tuition and costof books.
Three Links Care Center encourages employees and other community youth to consider careers
in aging services. TLCC also assists the local colleges with on-site training programs. SeveralPage 5 of 7

classes of Certified Nursing Assistant (CNA) and Licensed Practical Nurses (LPN’s) conduct
onsite training throughout the year. This is hands-on training with the residents we serve.
Employees of TLHS have the opportunity to attend multi-session leadership training that issponsored by the parent corporation, St. Francis Health Services of Morris, MN. The WorldClass Leadership program facilitates this education, and the training is offered on a yearly basis.
TLHS works with the Northfield School District to provide opportunities for students toexperience long term care. For many youth, this is their first opportunity to experience life in along term care community. This positive experience often changes their attitudes toward “oldpeople”.

Helping Community Members in NeedThree Links Health Services has a solid foundation in Northfield and supports its community.
Three Links Health Services encourages integration of services between our care center and thecommunity at large. Developmentally disabled students are welcomed into our home to allow
them the opportunity to become comfortable around seniors and non-controlled environments.
This experience also permits our residents and staff to develop an understanding of thedifficulties these young people have in normal activities of daily living. These sharedexperiences develop compassion and empathy in our residents and staff.

Serving as Active Community Members
Three Links Health Services employees are active members of their community, participating inarea churches, school events and fraternal and social groups. In the past year, TLHS hassponsored various events through the Chamber of Commerce, the City of Northfield, City ofLonsdale, and the Rotary Club.

Volunteerism
Every year, countless volunteers donate endless hours to our residents here at Three Links CareCenter. These volunteers assist with activities, special events, outings, projects and 1-1
interaction with the residents. In a typical year we amass over 3500 hours of volunteer support,
although the past few years ran differently due to the COVID 19 pandemic. The following is alist of activities by our dedicated group of volunteers:
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1 to 1 visits
Absentee Voting
ALS students assisting with holiday
festivities and groups
Bingo
Board/Card Games
Carleton – Adopt a Grandparent•••••••
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Carleton -Alzheimer’s Buddies
Caroling (local Churches)
Crafts
DJJD Ambassador Visits/GamesGirl Scouts crafting and singing
Letters Against Isolation
Manicures

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One Act PlaysPet Visits
Piano Recital
Rosary/Catholic Mass
School Visits – Singing/crafts
Seasonal Decorating
St. Olaf Service Day
o Assisting with Gameso Assisting with Garden
Cleanup•••••

St. Olaf Volunteers
Travelogue
Veteran Events
Volunteer Presentation on Collection(Rubber Ducks, Nativities, SquirrelCollection)
Volunteer Presentation on SpecialInterests

For More Information
Facility Information

Administrator/Director of Nursing

Admissions Information

Three Links Health Services
815 Forest Ave
Northfield, MN 55057
Web Site: www.threelinks.org
Phone: (507) 664-8800
Fax: (507) 645-0942
Shari McNamara
Campus Administrator
Phone: (507) 664-8818
Email: shari.mcnamara@sfhs.org
Barb StarchPhone: (507) 664-8831
Email: barb.starch@sfhs.org

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Carmen Breyer
Director of Nursing
Phone: (507) 664-8820
Email: carmen.breyer@sfhs.org