The Current State of Mobile Apps Developmentof Higher Education in Taiwan
Hsu-Chen CHENG *, Tsuei-Ping KUNG *, Chia-Ming LI *, Yu-Jou SUN ** Wisdom Garden Research Center, Taiwan{michael, evelyn, achilles.lee, rora}@wisdomgarden.com

Abstract—Mobile apps have had a large impact on many industries including higher education for many years since it emerged.
The goal of this research is to deepen our understanding of the state of mobile apps development at higher education institutions inTaiwan, and it focuses on three major issues: (a) how many institutions are there in Taiwan adopting mobile apps; (b) what are thepopular mobile services in higher education; (c) and whether mobile apps play a more important role than mobile webs in delivering
the mobile service on campus.
The research process was broken down into few phases. In the beginning, this research searched all the institution-related mobileapps on Apple App Store and Google Play, and determined whether it was owned by an institution based on the decision tree. Next,
the classification of mobile services was proposed for analyzing the content of every official mobile app. Last, the institutions which
had both mobile apps as well as mobile webs were sorted out, and the difference of mobile services between the two deliveries wascompared.
The results indicated that less than half of the institutions in Taiwan have their own mobile apps, and the most popular mobileservices on apps are general information as well as library services. And it also shows that the services delivered via mobile apps are
more abundant than via mobile webs.
Keyword—Mobile App, Development, Higher Education in Taiwan, Classification of Mobile App Services, Mobile Web
Hsu-Chen CHENG became a Member (M) of IEEE in 2000. He earned his Ph.D. in information management in National Taiwan
University, Taipei, Taiwan, in 2005. He is the PRESIDENT of WisdomGarden in Taipei and has been working in the field of educational
technology in higher education for more than 20 years with a focus on campus IT research, implementation of credit systems, teachers’
IT literary, and ICT integration in teaching and learning. Prior to his current role, he served as a campus CIO and an associate professor,
accumulating rich knowledge and experiences in campus IT operation, IT management, and student teaching.
He is also a regular speaker at many important educational technology conferences and a project initiator for developing innovativeeducational products. So far his products have been used by over 30 universities and enterprises in Greater China, and are awarded
several patents in USA, mainland China, and Taiwan.
Tsuei-Ping Kung earned her MA degree in learning, design and technology in Stanford University, CA, USA, in 2008. She is theMANAGING CONSULTANT of WisdomGarden in Taipei and has been working in the field of educational technology for nearly 10years. At her current role, she is responsible for formulating institutional strategies, reengineering business processes, implementing
academic ERP, and conducting campus IT research of higher education. Prior to that, she served as a consultant in IBM, aiming to apply
multiple technologies and blended learning methods to enterprise learning. With her professionalism, many of the top 100 enterprises
had been successfully transformed to vigorous learning enterprises.

Chia-Ming Li graduated with a degree in history in 2009 and earned his MBA in 2013 both from National Chengchi University(NCCU), Taipei, Taiwan. Now he is the RESEARCHER of WisdomGarden in Taipei, and takes responsibility for industry study ofeducational technology in higher education. Furthermore, he is in charge of collecting, organizing and carrying out complex dataanalysis in support of management as well as customer requests, and also involved in reporting statistical findings to developing datadriven strategies with senior managers.
Prior to the current position, Mr. Li served as a second lieutenant while fulfilling his compulsory military service in 2010. Besides, Mr.
Li had an overseas internship for two months at Sinyi Realty in Shanghai, China, when he was an MBA student in 2012.

Yu-Jou Sun earned her MBA in 2014 from Feng Chia University, Taichung City, Taiwan, and Double Bachelor Commerce Degrees
in 2012 in financial and economic law as well as finance from Chihlee Institute of Technology, New Taipei City, Taiwan.
Now she is the ASSISTANT RESEARCHER of WisdomGarden in Taipei, and responsible for industry study of educational
technology in higher education. Prior to the current position, she had an overseas internship for two months at ACE group
International Management Consulting Co. in Dongguan, China, when she was an undergraduate in 2011.