TERMS & CONDITIONSHOTEL ANFIELD TERMS & CONDITIONS
These conditions govern all bookings made with Happy Days Apartments, 16 Queen
Avenue and Hotel Anfield, a trading name of Happy Days Hospitality Limited (“Happy
Days Group” “us “we”) registered in England under Company Number 11585658
whose registered office is at Unit 2 Farriers Way, Bootle, L30 4XL.
You (“you“, “the booker“ and all members of your party collectively called “theguests“) accept these conditions yourself and on behalf of all members of your party
whether you are booking as a guest or on behalf of others. In addition, by visiting or
using our website you agree to comply with the Site Terms.
1.1 Your Booking
Any booking, howsoever made, will only come into existence when payment has
been made in full and your confirmation has been dispatched by us.
Restrictions may apply in certain locations including, but not limited to, minimum
night stay and age restrictions; you will be advised of these at the time of booking
where applicable. We reserve the right to refuse any booking at any time.
Upon arrival and before receipt of any keys or access cards the lead guest mustcomplete the identification check and registration form.
As soon as your confirmation and invoice are received, please check the details
carefully. If anything is not correct you should tell us immediately. However, we
regret we cannot accept any liability if we are not notified of any inaccuracy in the
documentation. If there is an error in the confirmation or invoice, we reserve the rightto correct it as soon as we become aware of it and will do so within 7 days of issue ofthe confirmation or invoice or, if your arrival date is within 7 days of booking, no later
than 24 hours before your arrival date.
1.2 Special Requests
We will endeavour to do everything we can to help guests with special requirements.
Please ensure we are made aware in writing, of any special requirements at time ofbooking so we can help you select the most suitable apartment for your needs.
Although we will endeavour to meet any reasonable requests, no guarantees can begiven that any request will be met. Conditional bookings cannot be accepted i.e. any
booking which is specified to be conditional on the fulfilment of a particular request.
Access statements are available for all properties; please ask us for a copy if
required.
1.3 Group Bookings
We consider a group to be three apartments or more being booked in the same
location and similar dates. Special conditions may apply and these will be advised atthe time of booking. Cancellation charges may differ to those in clause 4.5 and will
be advised at the time of booking.
2.1 Payment
A minimum payment of 30% is required at the time of booking, which will be held asa deposit subject to the provisions of Clause 4 as to Notice and Cancellation. The
remainder of the balance will be due at the time of checking in.
If payment does not reach us at the required time we reserve the right to suspend orcancel any booking made. Any late payments will result in interest being charged at
4% above Bank of England base rate for the period concerned.
Payment should be made in Pounds Sterling by credit or debit card. Cheques will not
be accepted.
2.2 Security Deposit
A Security Deposit up to £1000 will be taken upon check-in at the discretionof Happy Days Group to cover “additional charges“ (see cl.12), including breakages,
damages, extra cleaning and further accommodation charges incurred during yourstay. If your security deposit does not cover the total additional charges, we will beentitled to recover this from you without delay.
2.3 Payment of Additional Charges
Valid credit/debit card details must be supplied at the time of booking and/or upon
arrival at the apartments to cover “additional charges“ (see cl.12.). Additionalcharges can also be paid via bank transfer or Cash. These may be payable direct tothe preferred supplier in some instances.
These charges will be deducted from any Security Deposit held or from a debit/credit
card supplied and any balance on the security deposit will be refunded. A written
statement of the “additional charges” will be sent to you. In the event that payment
under a debit/credit card is declined, or no card details are provided, we reserve theright to invoice the booker or guest direct for these charges.
3. Pricing
The rates we advertise are to the best of our knowledge correct at the date of
publication but we reserve the right to change any rates from time to time. Prior to
the booking being confirmed rates quoted are based on the rates prevailing at thetime but are subject to change. Once a booking has been confirmed we will notchange the rate quoted unless you amend the booking or our cost of supplying theaccommodation changes because of tax changes or currency fluctuations beyond
our control.
4.1 Changes, Extensions and Cancellations

All requests for changes, extensions and cancellations must be made in writing
directly to us. (Accordingly, if your booking is not changed, extended or cancelled
through us you will be liable to pay us the full amount of the booking.)
4.2 Changes
If you wish to change any detail of your confirmed booking we will do our best to
make the change subject to availability. If your change is rejected, the original
booking will be reinstated. If the changes incur a further charge you will be notified ofthis before the changes are confirmed. Name changes or child age changes will notincur any charges or administration fee.
4.3 Extensions
If you wish to extend a stay please give us as much notice as possible in order tofacilitate your request. All extensions are subject to availability and rate change.
Where notice to extend a stay has been given, we reserve the right to take all
additional payments and charges from any credit/debit card used to make theoriginal booking, or an invoice for the extended period will be sent to your billing
address and payment must be made by return. Payments are also accepted via
bank transfer or Cash.
4.4 Cancellations
Our cancellation policy is set out below; however, where we to act as agent for apreferred supplier their cancellation policy may differ from our own. The specificcancellation policy should be requested at the time of booking and will be stated on
the confirmation.
Happy Days Group reserves the right to treat an early departure or reduction in thenumber of nights or apartments booked as a cancellation and apartments may be relet and cancellation charges will apply. Non-arrivals/ no-shows will be treated as acancellation and you will not be entitled to any refunds and any outstanding balancedue on the full amount becomes immediately payable.
Please note that transaction fees are not refundable in the event of a cancellation.
4.5 Notice Period
Any cancellation made within 48 hours of the booking date, provided this is not lessthan seven days prior to the arrival date, a full refund will be given.
Any cancellation made after the 48 hour period from the booking date and within 7days of the arrival date, the 25% deposit will become non-refundable or in the caseof an advance purchase rate, the 100% deposit is non-refundable.
Any cancellations made within 48 hours of the arrival date or a guest fails to arrive
without prior written notice, the total balance of the booking still remains due.

Bookings received within 48 hours of the arrival date will be charged the full amountat the time of booking.
Where we to act as agent for a preferred supplier their cancellation policy (in regards
to notice periods) may differ from our own.
5. Changes by Us
We do not expect to have to make any changes to your booking, however
occasionally bookings have to be changed or cancelled or errors in information orother details corrected and we reserve the right to do so. If this does happen, we willcontact you by telephone or email where reasonably possible. If a change has to bemade or your booking has to be cancelled we will, if possible, offer you an alternative
apartment of similar type and standard in a similar location for the same period. If thealternative apartment is advertised at a lower price, you will receive a refund of theprice difference. If you do not wish to accept a change or any alternative apartment
offered or we cannot offer you a suitable alternative apartment, you may be entitledto cancel your booking and receive a refund unless this is the result of an Eventbeyond our Control – see below.
You should tell us as soon as possible whether you wish to accept any change oralternative apartment offered or alternatively if you want a refund.
Events beyond our Control include but are not limited to the following: act of God,outbreak of hostilities, riot, civil disturbance, acts of terrorism, revolution, the act ofany government or authority (including but not limited to refusal or revocation of any
licence or consent), fire, flood, lightning, explosion, fog or bad weather, epidemic(and related lockdowns), interruption or failure of a utility service (including but notlimited to electricity, gas, water or telecommunications), renovations and building
work undertaken at the property or in the local area, strikes, lockouts or boycotts,
embargo, blockade.
6. Insurance
We are not responsible for the theft and/or damage of your personal belongings
during your stay in any apartment booked. Therefore you are advised to ensure you
have appropriate insurances in place. In addition you are advised to ensure you
have appropriate travel insurance to cover cancellation and medical expenses.
7. Website
Reasonable care has been taken to ensure that the content of our website (and/or
other means of promotion or advertising) is correct but it is subject to amendment at
any time without notice. All content on our website (and/or other means of promotion
or advertising) is published in good faith but you acknowledge that we cannot checkthe accuracy of all information provided by our preferred suppliers for whom we act
as agent. Given the above factors, we do not warrant that any of the content on our
website (and/or other means of promotion or advertising) accurately or completely
describes any of the apartments. Our website may link to other websites and we are
not responsible for the data policies, content or security of these linked websites.

Our website (and/or other means of promotion or advertising) will only have ageneral representation of the accommodation shown. Actual suite size, design,
fixtures, furnishings and facilities may vary. Please email or call us in case of any
specific questions.
8. Liability
We are responsible for our own operated apartments & suites, subject to these
conditions. We act as agent for our preferred suppliers and, other than our generalmanagement and booking obligations detailed in these conditions, we shall not beliable to any party for any amounts in relation to any acts or omissions under or in
relation to that contract with the relevant preferred supplier.
All warranties, conditions and other terms implied by statute or common law orotherwise are, to the fullest extent permitted by law, excluded from any contract with
us and these conditions shall apply in their place.
However, nothing in these terms and conditions shall affect your statutory rights if
you are a consumer. Nothing in these terms and conditions limits or excludes ourliability for death or personal injury resulting from negligence; or for any damage or
liability incurred by you as a result of fraud or fraudulent misrepresentation by us, or
any liability that cannot by law be excluded.
Subject to the paragraph above, we shall not be liable for any loss of profits, loss ofbusiness, depletion of goodwill and/or similar losses, loss of anticipated savings, lossof goods, loss of contract, loss of use, loss of corruption of data or information, or
any special, indirect, consequential or pure economic loss, costs, damages, charges
or expenses.
If you are booking for, as or on behalf of a business or business employee, thatbusiness shall indemnify us against all liabilities, costs, expenses, damages andlosses (including any direct or indirect consequential losses, loss of profit, loss of
reputation and all interest, penalties and legal and other reasonable professionalcosts and expenses) suffered or incurred by us arising out of or in connection with
your, or your business’s, breach or negligent performance or non-performance of
these terms and conditions. If you are booking for, as, or on behalf of a business orbusiness employee, our total liability in contract, tort (including negligence or breachof statutory duty), misrepresentation, restitution or otherwise arising in connection
with the performance or contemplated performance of your booking shall be limited
to the fees paid to us under your booking.
Other than in relation to death or personal injury caused by our negligence, or any
other liability that by law cannot be excluded or restricted, our liability to you in
relation to these conditions is limited to the higher of (i) GBP £1,000; and (ii) thevalue of the booking made with us.
9.1 Your Accommodation
All suites are only to be used as temporary or holiday accommodation for you, or
your organisation. They are not for use as the principal, additional home or residence

of guests; you will not be entitled to a tenancy or an assured short hold or assured
tenancy. No relationship of landlord and tenant is created and no statutory security oftenure exists now or when the period of occupation ends. If you or any member ofyour party fails to vacate at the end of the period you will be charged the appropriate
accommodation charges for the continued period of occupation. No persons otherthan the guests have the right to use the apartment.
These conditions constitute an excluded agreement under S(3A)(7)(a)of theProtection from Eviction Act 1977 (as amended) and cannot be construed as an
assured tenancy under the Housing Act 1988 (as amended).
We cannot guarantee an exact suite number prior to arrival.
The maximum guests in a suite is determined by the number of beds in the suite. If
the maximum number is exceeded then we, or the preferred supplier, may refuse
access to the accommodation and/or reserve the right to charge for additional suites.
9.2 Arriving and departing
Suites are available from 3pm on the day of arrival to 12noon on the day of
departure. Early arrival or late departure may be available for an additional charge
but cannot be guaranteed unless booked from the night before arrival or for the night
after departure.
9.3 Access to your Suite
All guests should contact Happy Days Group/ Hotel Anfield in advance to their arrivalin order to agree the check-in procedure and organise to collect keys for the suites.
9.4 Departure
The procedure for departure will be confirmed on arrival.
10. Facilities and Services
The following information applies to Happy Days Group operated apartments &suites but will vary at preferred supplier apartments. Further information is available
on our website, from our reservations team or on arrival.
Cleaning: All apartments & suites are cleaned on departure only. Housekeeping may
offer courtesy calls for longer stays to offer additional supplies, linen/towel change if
required and general cleaning.
Maintenance: Routine maintenance is carried out regularly by our Management
team; however, occasionally we may need access to your apartment to carry out
essential maintenance. We will normally give you 24hours notice except in the eventof an emergency when we require immediate access provided immediate access is
not required.

Broadband: While we will make every effort to ensure the service is available at all
times, we are unable to guarantee any internet or broadband connection and wherea fault is deemed to be associated with the users’ hardware or software no/ limited
support will be available. We are not responsible for loss or damage to guests’computers or software at any apartment or while connected to a network service.
Guests must not use the broadband connection at the Hotel for illegal or immoral
purposes and we reserve the right to pass on any records to the authorities if
required.
Security: Guests will be provided with a set of keys/codes to access the property andthe suite. Additional sets can be provided on request. It is your responsibility toensure you are in possession of these at all times and that they are returned at theend of your stay. An additional charge will be made for replacements and if we are
required to provide access due to lost or forgotten keys.
Interruption to services: We will make every effort to ensure that guests enjoy apeaceful stay, however, cannot guarantee or be held responsible for any failure orinterruption of, services to the apartment or the building, including electricity, water or
any damage to internet and other communications, including disruption or noisecaused as a result of repair works being carried out in another part of the property.
Where we are made aware of such failure or interruption we will endeavour to rectify
such services within a reasonable period of time at our apartments, and will use
reasonable endeavours to ensure any preferred supplier is made aware of, andrectifies, such problems within a reasonable period.
Management Services: Our Management team is available to ensure your stay is as
comfortable and enjoyable as possible. Contact details and working hours are madeavailable on arrival.
11. Guest Responsibility
Guests are expected to comply with any regulations for use of the Hotel. Guest
policies are displayed on reception. If any guest breaches any of these conditions or
the regulations, we reserve the right to request a guest vacate their apartment
immediately without refund.
Smoking: Smoking is not permitted in any Hotel suite or the building. Any guests
found to be smoking inside will be fined £150. Please use the back-garden area tosmoke.
Pets: Pets are not allowed in any suite or the building (bar the bar area). Exceptions
can be made, requests ought to be made in writing prior to arrival.
Nuisance: Guests are required to behave in a responsible manner, respect the Hoteland their fellow guests and keep noise to a minimum between the hours of 10pm
and 7am. This includes causing any sort of nuisance or disruption to fellow guests orusing threatening or abusive behaviour towards a member of staff on the phone, in
writing or in person. Guests are not permitted to use the suites for any illegal orimmoral purposes. An additional charge will be made if the Management team iscalled out in response to a nuisance complaint.
Age Restrictions: At Happy Days Group operated suites, bookings will not be
accepted from any paying guests if the lead booker is under 21 years of age. Proofof identification and date of birth may be requested on arrival and if not presented onrequest, we reserve the right to cancel the booking.
Visitors: Guests are responsible for their visitors. Non-residents are not permitted,
unless requested and agreed in writing prior to arrival.
Damage: Guests are required to keep the suite, furniture, fittings and effects in thesame condition as on arrival. Inventories and condition reports can be provided at
the start and end of the stay, if required, at an additional cost. You are required to
notify us of any damage, loss or broken items or matters requiring generalmaintenance.
Any damage to the suite will be charged in full. In the event that these are
discovered after departure we will notify you or the booker within 7 days of departure
with full details and where possible photographic evidence.
Cleanliness: We expect the suites to be left in a reasonable state of cleanliness andorder on departure. An additional charge will be made for extra cleaning or specialist
cleaning to return the suite to a fit state for occupation. Additional charges may
include compensation for loss of revenue in addition to cleaning and repairs.
Lost Property: All your possessions should be removed from the suite on the date ofdeparture. We will use reasonable endeavours to retain any lost items for up to 1
month after your departure date. Email: stay@hotelanfield.com for enquiries relating
to lost items.
Storage: Where facilities are available and at the owners risk, storage of luggage
may be provided.
12. Additional Charges
As a guide additional charges include, but is not limited to the following:
Breakages, loss or damage to the apartment or any of its contents
Cleaning, specialist treatment charges where more than routine cleaning is requiredor smoking has occurred
Inventory and condition reports
Lost keys
VAT and local taxes are payable on all additional charges and where the level of theadditional charges is not specified in these conditions, we will charge you the actual

cost together with any administration costs. Prices for additional charges maychange at any time. For payment of additional charges see cl.2.3 above.
13. Health and Safety
We take the health and safety of all our guests seriously. On arrival you shouldfamiliarise yourself with the layout of the suite and building and the health and safety
procedures as detailed in your apartment. Where Happy Days Group acts as agent
for a preferred supplier, we do not warrant that in booking these suites on yourbehalf, that it is managed in accordance with local and national laws including healthand safety. You also understand that although a preferred supplier may comply withlocal and national laws, the rights and remedies under such laws may be different tothat of England and Wales.
14. Complaints
In the unlikely event that you are dissatisfied with any aspect of your accommodation
please notify the local manager as soon as possible in the first instance. If you do notgive us the opportunity to resolve a problem during your stay, this may affect the final
outcome of any complaint received.
We aim to deliver the best possible customer service, but in the unlikely event thatyou are dissatisfied with our service, please contact us by email
to stay@hotelanfield.com, write to Hotel Anfield at 23 Anfield Road, Liverpool, L40TE, or you can call us on +44 (0)800 689 1267.
15. Privacy
We may use your contact details to tell you about our services and suites including
special offers that we think may be of interest to you. If you do not want us to use
your contact information please let us know by email to stay@hotelanfield.com. All
information collected or properly obtained during the booking process will beprocessed in accordance with our Privacy Policy which, with our Site Terms, isincorporated into these conditions. Telephone calls may be monitored and /orrecorded as a security measure, to help us to train our staff and improve our service
to you.
16. General
We reserve the right to change these conditions from time to time. If guests are inbreach of any of these conditions, we reserve the right to request that guests vacate
their apartment immediately. These conditions shall be governed by and construedin accordance with the laws of England and the Courts of England shall haveexclusive jurisdiction in relation to any claim, dispute or difference concerning these
conditions and any matter arising from them.

© 2021 Happy Days Group c/o Hotel Anfield. All Rights Reserved.