12 June 2020
Measures to Prevent COVID-19 Infection at Narita Airport
Various initiatives and measures have been in place at Narita International Airport to prevent thespread of COVID-19 infection. In addressing the various policies, we are also working to prevent
infection in collaboration with the government authorities and airlines as well as other stakeholders
to ensure a safe and reliable use of the airport by our customers.
Initiatives at Narita Airport
 Measures to prevent infection among customers and employees
Customers are requested to wear a mask when they come to the airport, and airport employees
are instructed to wear masks when at work and commute as well as wearing gloves when
deemed necessary. Transparent barriers have been installed at check-in counters and otherface-to-face type counters to prevent infection by droplet spread.
 Temperature measurement
Temperature scanning of customers departing on domestic flights is being conducted prior toentering the security screening checkpoint.
 Sanitizing and cleaning
Cleaning and sanitizing have been stepped up on escalator handrails, luggage cart handles andother customer touchpoints. Hand sanitizer has been placed at the terminal entrances, security
screening checkpoints, before and after inbound and outbound passport control and at otherlocations along the main passenger flow.
 Optimum air ventilation in the airport
Air conditioning has been adjusted to provide stronger ventilation and its operating hours hasbeen extended.
 Maintaining social distancing
Operations take into consideration the need to maintain social distancing (between queues andseating).
 Dissemination of information to customers and airport stakeholders
Narita Airport provides information and asks for cooperation with its infection preventionmeasures on airport public address systems, digital signage and SNS, etc., and is producing a2-minute video presentation, "Requesting Customer Cooperation With Narita Airport Initiatives
To Prevent COVID-19", which will be posted on the airport website and on SNS. We are also
developing the "Manual for Preventing COVID-19 Infection at Narita International Airport" fordistribution to airport stakeholders. (Expected to be released by 19 June) Further initiatives
Self-service automated check-in and boarding procedures including automated check-in kiosks
and self bag drops will be expanded and improved to reduce contact with staff. We also plan tointroduce contactless boarding processes using facial recognition which will eliminate the needto present boarding passes and passports.

NAA-Bldg., Narita International Airport, Narita-City, Chiba, 282-8601, Japan
URL：https://www.narita-airport.jp/en/

Customer Cooperation Requests• Check your health conditions at home and wear a mask. Practice normal etiquette whencoughing or sneezing.
• Customers who are feeling ill such as high temperature are asked to refrain from coming to theairport or boarding aircraft.
* The wearing of masks does not apply to babies and infants or when it is difficult to do so.
* Customers not wearing masks and/or those feeling ill may be refused entry to the airport.
• Please wash hands frequently and/or use hand sanitizers.
• Customers on international flights in particular are asked for their patience and cooperation withtemperature scanning and other Quarantine measures aimed at preventing the spread of infection.
• Customers are also requested to maintain social distancing when queuing at counters, etc. and inlounges and waiting areas.
• If an airline offers online check-in, we ask that customers complete their check-in procedures before
coming to the airport. We also ask customers for their help in maintaining a smooth airport
experience by taking advantage of the automatic check-in kiosks and other self-service options
wherever possible.
Requests for Cooperation from Airport Stakeholders• Airport stakeholders are asked to implement measures to prevent infection and ensure safety inaccordance with the guidelines established by the government and various industry bodies. We also
ask that they give special priority to the policies and instructions for preventing infection establishedby their parent bodies and industry organizations.
• We also ask that airport stakeholders be thorough in the management of employee health and takeall appropriate measures to prevent infection and ensure safety.

Narita International Airport is committed to preventing the spread of infection and places the utmost
importance on the health and welfare of our customers and employees.

Measures to Prevent COVID-19
Infection at Narita Airport

12 June 2020
Narita International
Airport Corporation

Implementation ofInitiatives to Prevent
COVID-19 Infection atNarita Airport

Requests forCooperation fromCustomers andAirport
Stakeholders

Further Initiatives

2

Implementation of Measures to Prevent COVID-19
Infection at Narita Airport
The following initiatives are in place to prevent the spread of COVID-19 infection
 Measures to prevent infection among customers and employees• Customers are requested to wear a mask, and employees are wearing masks as well as wearing
gloves when deemed necessary. Counters and other areas have transparent barriers which separate
staff from customers to prevent infection by droplet spread Temperature measurement• Temperature scanning of customers departing on domestic flights is being conducted prior toentering the security screening checkpoint
 Sanitizing and cleaning• Medicated soap is provided, and cleaning and sanitizing stepped up at customer touchpoints(escalator handrails and luggage cart handles, etc.), and hand sanitizer has been placed throughout
the airport
 Optimum air ventilation in the airport• Air conditioning has been adjusted to provide stronger ventilation and its operating hours has been
extended Maintaining social distancing• Operations take into consideration social distancing (between queues and seating) Dissemination of information to customers and airport stakeholders• Information and requests for cooperation to prevent the spread of infection disseminated on airport
website, SNS, airport PA systems and digital signage, etc.
• Distribution of infection prevention manual to airport employees Further initiatives• Expansion of self-service boarding Processes (Fast Travel)• Introduction of contactless boarding processes using facial recognition (One ID)

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COVID-19 Measures on Passenger Flow The following COVID-19 measures are in place on the departureand arrival passenger flow at Narita Airport
Departure
Airport arrival

Check inSecurity screening

Passport control

Gate lounge*2*1Arrival
DeplaneQuarantine (PCR testing)
Passport control

Baggage claim
Customs*1 Customers not wearing masks and/or those feeling ill may be refused entry to the airport.
*2 Temperature scanning for domestic passengers only (as of June 2020)4

Implementation ofInitiatives toPrevent COVID-19
Infection at Narita
Airport

Requests forCooperation from
Customers andAirportStakeholders

Further Initiatives

5

Prevention of Infection among Customers andEmployees The following initiatives to prevent infection are in place Customers are asked on the airport website, etc. to wear masks; staff wear masks and gloves
 Transparent barriers at counters, etc. separate staff from customers to prevent infection by droplet
spreadUse of Mask Requested on Website, etc.

Mask

Transparent Barrier

Customer Cooperation Requests
Check your health conditions before coming to the airport and wear a mask.
* Customers not wearing masks and/or those feeling ill may be refused entry to the airport.

Requests for Cooperation from Airport Stakeholders
Employees are asked to wear a mask when commuting.
When working, wear a mask and/or face shield as appropriate for the type of work and location.

6Temperature Measurement

At present, temperature scanning is conducted on departing domestic passengers in front of thesecurity screening checkpointsCustomers with high temperatures or obvious symptoms of infection will be asked to refrain fromboarding their aircraft* This will be introduced on international service as appropriate and in accordance withgovernment directives

Temperature Scanning

When the measured temperature isequal or greater than 37.5℃, theindividual will show up in pink.

Customer Cooperation Requests
Thermal imaging temperature measurements are conducted before boarding. Please consult withairline representative if a high temperature is detected.

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Sanitizing and Cleaning The following initiatives are in place to prevent infection from contacts
 Ordinary soap in toilets has been replaced with medicated soap
 Cleaning and sanitizing has been stepped up in locations frequently touchedby customers (escalators, baggage carts and counters, etc.)
 Hand sanitizer has been placed throughout the terminals

Medicated Soap

Cleaning and Sanitizing

Hand Sanitizer

Customer Cooperation Requests
Please wash hands frequently and/or use hand sanitizers.
Requests for Cooperation from Airport Stakeholders
Frequent hand washing and sanitizing throughout the day including before and after work.
Facilities under the control of the aindividual stakeholders are to be cleaned and sanitizedfrequently.

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Optimum air ventilation in the airportAir conditioning adjusted to provide stronger ventilation and its operating hours has been extended
Ensure that the standard of ventilation is sufficiently higher than the air quality standards set out
under building management legislation(*) and in accordance with the recommended ventilation
methods set down by the expert committee(*) Act on Maintenance of Sanitation in Buildings promulgated to the safe, hygienic management ofbuildings

Ventilation
SchemeAir conditioning
stale airdischarge

Air conditioning
intake of freshair

Terminal air
purification
by filtration

Ventilation
fanFresh air
intakeDoors,
etc.

Toilets

Terminal air
Ventilation

Smoking
roomEnsure that the standard of ventilation is sufficiently
higher than national air quality standards

9Social Distancing

Ensure social distancing (minimum of 1.0 meters(*)) when operating queues
Seating in waiting lounges, lobbies, etc. to be spaced (by one seat width)(*) Defined in the following guidelines
Guidelines for Preventing the Spread of COVID-19 in the Aviation Industry (Scheduled Airlines
Association and The All Japan Airport Terminal Association Inc.)
Aviation Operations During COVID-19 Business Restart and Recovery (Airports CouncilInternational (ACI))

Social Distancing Floor Markings

Spaced Seating

1.0m

1.5m - 2.0m

Queues at counters and security
screening checkpoints

Seating in terminals

Customer Cooperation Requests
Please note the floor markings to maintain a physical distance from other customers.
Requests for Cooperation from Airport Stakeholders
Asked to place social distancing floor markings and limit seating numbers in facilities under theircontrol.

10Dissemination of Customer Information



Information on COVID-19 prevention measures and requests for cooperation are disseminatedto customers on terminal public address systems and digital signage, as well as on the airport
website and SNSA 2-minute video, "Requesting Customer Cooperation With Narita Airport Initiatives To Prevent
COVID-19", to be developed and distributed on the airport website and SNSInformation on Digital Signage

Information on Website and SNS

Customer Information* Pictogram11

Requests for Cooperation from Airport Stakeholders
Airport Stakeholders have been asked to implement measures to prevent infection in accordancewith ongoing government policies and industrial guidelines
Asked to adopt measures for preventing infection among airport employees based on theGuidelines for Preventing the Spread of COVID-19 in the Aviation Industry(*)"Manual for Preventing COVID-19 Infection at Narita International Airport" to be produced fordistribution for standard initiatives by airport Stakeholders to prevent infection
The implementation of measures in the manual shall not have priority over the infection
prevention policies of stakeholders or industrial bodies① Thorough management ofemployee health

Check physical condition before working, etc.
Check on the health of employees in isolation
at home due to symptoms, etc.

② Give consideration to commutingand work patterns④ Equipment and materials

Thoroughly disinfect equipment, handles,
door knobs and other surfaces that are
frequently touched by many people
Dispose of all garbage to prevent infection
from droplet spread
Ensure proper inventory management ofmask and disinfectant stocks, etc.
Provide social distancing floor markingsand limit seating numbers in facilities
under the control of individual
stakeholders

Make use of remote working and staggered working
hours as appropriate for the type of activity
Wear a mask when commuting
Wear a mask and/or a face shield during working hours
depending on the type of work and location
Refrain completely from conversation when using
public transport
Refrain from non-urgent meetings and business trips,etc.

③ Breaks and Break Hours

Ensure social distancing during breaks
Thorough hand washing and disinfecting of
frequently touched surfaces
Spaced out seating in staff cafeterias, etc.

⑤ Ventilate offices⑥ Limit visits







Ensure that ventilation standards in offices, staff
break rooms and locker rooms, etc. in the airport are
sufficiently higher than national air quality standards
Do not place equipment or items in front of air
conditioning intakes and outlets

Avoid public facility visits and other visits by
non-essential outside personnel on nonurgent business* Guidelines for Preventing the Spread of COVID-19 in the Aviation Industry（Drafted 14 May 2020 and revised May 28 by the Scheduled Airlines Association and The All Japan Airport Terminal Association Inc.)

12

Implementation ofInitiatives toPrevent COVID-19
Infection at Narita
Airport

Requests forCooperation fromCustomers andAirport
Stakeholders

Further Initiatives

13

Self-Service Boarding Processes - Fast TravelSelf-service automated check-in and boarding processes will be expanded and improved toreduce contacts with airline staff

Information on waiting times will also be provided at touchpoints such as security screening
checkpoints which are prone to congestion

Check-inBag Drop

Online Check-in

Online Check-in

Automatic check-in kiosk

Self Bag drop

Customer Cooperation Requests
If an airline offers online check-in, etc., we ask that passengers complete their check-in processes before arriving at
the airport.
We also ask passengers to take advantage of the automatic check-in kiosks and other self-service options whereverpossible.

* The self-service options available vary depending upon airport.

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Introduction of Facial Recognition BasedContactless Boarding Processes - One ID
 Boarding processes with facial recognition technology (One ID) will be
introduced
 “Contactless” boarding by facial recognition eliminates the need for contact
between airline staff and the customer to verify identity※One ID is a new boarding process which will enable the passenger checking in to register their facial photo at the initial airport process andproceed through subsequent processes (baggage check-in, entry to security screening checkpoints, boarding gate) with a "Face Pass"(contactless) without having to present boarding passes or passports

Flow of One ID processes

Contactless

Check in
Automatic check-in
kioskBag Drop
Self Bag drop

Entrance topassenger screening
checkpoints
Passenger
progressverification
systemContactless

Boarding gate
Automated boarding gates15