Broadcom Support Portal
CONTENTS

Get Started with the Broadcom Support Portal

WelcomeWelcome to the Broadcom Support portal—simplifying your support experience with a customized view of theinformation, products, and services relevant to you.

Create a Profile
Profile Builder
Pre-Login
Log InMy Dashboard
Navigation Panels
My Profile
Request Site Access
Set Notifications
Common Tasks
Create a Case

Complete the registration process or log in with your existing credentials the first time you visit the site.
For newly registering users: After you create your account, you will have access to services such as license keys,
product downloads, and case management.
To help you navigate the new interface, take a moment to review some key areas of the site:
FEATURE

Profile Builder

View My Entitlements

DETAILS
Enable services by building your profile. Profile Builder provides access to specific information based on your business
entitlements.
After you build a profile, you can access services such as case management, product downloads, and license keys.

Download Software
Access the Download Manager

Pre-Login

Pre-Login is the public landing page for Broadcom Support, containing several resource portals for information andsupport.

HomeHome displays key widgets and statistics along with the status of each product entitlement.

My Profile

Use My Profile to modify your access and notification settings.

Generate License Keys
View Security Advisories
Dashboard - Brocade Storage
Networking
Semiconductors & Brocade
Support Services and Tools

Broadcom Support Portal
CONTENTS

Create a Profile

WelcomeNew users: Click Register from the top-right corner of the Pre-Login page. Enter your information, verify youremail address, and accept the terms of use.

Create a Profile
Profile Builder
Pre-LoginLog InMy Dashboard
Navigation Panels
My ProfileRequest Site Access
Set Notifications
Common Tasks
Create a Case
View My Entitlements
Download Software
Access the Download Manager
Generate License Keys

Profile Builder will open to guide you through rest of the registration process.

Profile Builder
1. Click Yes, I want to Build
my Profile to access Profile
Builder:

Profile Builder enables
access to information andresources based on yourbusiness entitlements.

2. Select the checkbox forthe appropriate productdivision(s) and complete therequired form(s).

After you build a profile,
you can access services
such as case management,
product downloads, andlicense keys.

3. Click Submit.
Please allow up to 48 hours foryour request to be processed.

View Security Advisories
Dashboard - Brocade Storage
NetworkingSemiconductors & Brocade
Support Services and Tools

Broadcom Support Portal
CONTENTS

Pre-Login

WelcomeThe Pre-Login page contains several product and support resources. In order of appearance:

Create a Profile
Profile Builder
Pre-Login
Log InMy Dashboard
Navigation Panels
My Profile
Request Site Access
Set Notifications
Common Tasks
Create a Case
View My Entitlements
Download Software
Access the Download Manager
Generate License Keys
View Security Advisories
Dashboard - Brocade Storage
NetworkingSemiconductors & Brocade
Support Services and Tools• Product Communities: Discussions, Blogs, and Upcoming Events. Click View All to be taken to the Broadcom
Community site—designed by software division and organized by product.
• Technical Documentation: Technical support documentation enhanced with search capability.
Click View All to be taken to the Tech Docs portal—designed by software division and organized by product.
• Knowledge: A self-service knowledge base of issues solved by the help desk. Click View All to be taken to theknowledge base search window.
• Broadcom Software Partner Portal: Click Explore to be taken to the Agile Operations and Mainframe Software
portal for Broadcom partners.
• Need Personalized Support?: Click Login to access the Support Portal.
• Education: Click Login to open the Enterprise Software Academy.
• Ask our Virtual Agent: Click Chat Now to open a chat dialog with a virtual agent.
• Contact Us: Open the global support portal with access to global support numbers and request forms.

Log In1. Click Login from the top-right corner of the Pre-Login page.
2. Enter your username, password, and click Sign In.

Broadcom Support Portal
CONTENTS
WelcomeCreate a Profile
Profile Builder
Pre-LoginLog In
My Dashboard
Navigation Panels

My Dashboard
My Dashboard displays widgets and statistics along with the contract status of your productentitlements.
Below the featured statistics are widgets for trending support documentation, and KB articles. To findan answer to a specific issue or question, click the info icon in the top-right corner of any widget.
Tip: My Dashboard is configured by Divisions. Use the drop-down menu in the top right panel to change
Dashboards.
Search a variety of knowledge
repositories from one easy location.

My ProfileRequest Site AccessSet Notifications
Common Tasks
Create a Case
View My Entitlements
Download Software
Access the Download Manager
Generate License Keys
View Security Advisories
Dashboard - Brocade Storage
Networking
Semiconductors & Brocade
Support Services and Tools

The top navigation panel contains Search, Alerts,
Download Manager, Division drop-down menu, andProfile drop-down menu.

The left panel iswhere commontools and services
are organized. Thismenu is always
available andserves as easy
access to importantresources.
Tip: Use the top
button flyout toexpand the menu
or hover over eachicon to reveal each
option’s name.

Broadcom Support Portal
CONTENTS
WelcomeCreate a Profile
Profile Builder
Pre-Login
Log InMy DashboardNavigation Panels
My Profile
Request Site Access
Set Notifications
Common Tasks
Create a Case
View My Entitlements

Home: Left Navigation Panel• My Dashboard: Return to your home Dashboard.
• My Entitlements: View a comprehensive list of your entitlements.
• My Downloads: Downloads and solutions organized by version. My Cases: Jump to open, view, or update
support cases.
• Trials & Beta: Download and install any available beta or trial software.
• Documentation: Technical support documentation enhanced with search capability.
• Security Advisories: Obtain detailed information on security alerts organized by date.
• Communities: Access Broadcom Software discussions, blogs, and upcoming events (Currently not available forBrocade Storage Networking).
• All Products: View and search through a comprehensive list of all product offerings.
• Contact Support: Access a variety of support contact methods.

Download Software
Access the Download Manager
Generate License Keys
View Security Advisories
Dashboard - Brocade Storage
NetworkingSemiconductors & Brocade
Support Services and Tools

Home: Top Navigation Panel• Search: Search across the entire site.
• Alerts (bell icon): View notifications for your entitlements in a particular product line.
• Download Manager (arrow icon): View the status of pending and completed downloads. The Download Manager
has been upgraded to a more fluid experience. Note: This feature is not currently available for VMware products.
• Division Drop-down Menu: Switch between product families.
• Profile Drop-down Menu: Access links to My Profile, Request Site Access, and Notification Settings.

Broadcom Support Portal
CONTENTSMy Profile

WelcomeAccess your profile by clicking on your username in the top-rightcorner and selecting My Profile.

Create a Profile
Profile Builder
Pre-Login
Log InMy Profile displays your basic user information as well as a link to theProfile Builder to update your services access.

My Dashboard
Navigation Panels
My Profile
Request Site Access
Set Notifications
Common Tasks
Create a Case
View My Entitlements
Download Software
Access the Download Manager
Generate License Keys
View Security Advisories
Dashboard - Brocade Storage
NetworkingSemiconductors & Brocade
Support Services and Tools

Request Site Access

Set Notifications

1. Click on your username in the top-right cornerand select Request Site Access.

1. Click on your username in the top-right cornerand select Notification Settings.

2. Enter the appropriate site ID or Serial Number
and click Save.

2. Click the appropriate switch icons to activate
product notifications by alert type.

Broadcom Support Portal – Common Tasks
CONTENTS

Create a Case

View My Entitlements

WelcomeCases are opened and managed through theBroadcom Case Management tool.

There are two ways to view entitlements:

Create a Profile
Profile Builder
Pre-Login
Log InThere are three ways to launch the casemanagement tool:

My Dashboard
Navigation Panels• Click My Cases from the left navigation panel.
Case Management opens in a new tab.

My Profile
Request Site Access• Click the Case Overview widget from the home
page. Case Management opens in a new tab.

Set Notifications
Common Tasks
Create a Case
View My Entitlements
Download Software• Click the case icon from the My Entitlements
portal.
Click here to learn more about our CaseManagement Portal.

Access the Download Manager
Generate License Keys
View Security Advisories
Dashboard - Brocade Storage
Networking
Semiconductors & Brocade
Support Services and Tools

Q: Where are my cases?
A: The Case Management tool is
specific to the selected division:•Broadcom Software•

Brocade Storage Networking•

Semiconductors• Click My Entitlements from the left navigation
panel.
• Click the Contract Status widget from the homepage.
The Entitlements page contains buttons for viewing
the following information:• Entitlement Details: View status and start/end dates along with quick links to downloads,
licensing, and cases.
• Product Details: Open the product landing page
containing knowledge base articles, webinars,
community posts, and technical documentation.
Note: By default, only your Active entitlements
display. Uncheck the Active option to view allentitlements.

Broadcom Support Portal – Common Tasks
CONTENTS

Download Software

Access the Download Manager

Welcome1. Click My Downloads from the left navigation
panel to open your available downloads.

There are two ways to access the Download
Manager:

2. Select the appropriate product to open the detailsview.

• Click the Download History widget from theHome page.

3. Select the specific release and click Add to add
the specific software to the Download Manager.
Note: This feature is not currently available forVMware products.

• Click the arrow icon from the top navigation
panel.

4. Proceed to the Download Manager to complete
the download process.

Find the appropriate product and select thepreferred download method (HTTPS, SFTP, Token).

Create a Profile
Profile Builder
Pre-LoginLog In
My Dashboard
Navigation Panels
My Profile
Request Site Access
Set Notifications
Common Tasks
Create a Case
View My EntitlementsDownload Software
Access the Download Manager
Generate License Keys
View Security Advisories
Dashboard - Brocade Storage
NetworkingSemiconductors & Brocade
Support Services and Tools

Q: Where is my product?
A: The My Downloads page is
specific to the selected division.
Click the division drop-downmenu from the top navigation
panel to select the appropriate
division.

Broadcom Support Portal – Common Tasks
CONTENTS

Generate License Keys

View Security Advisories

WelcomeThere are two ways to access license keys:

Click Security Advisories from the left navigation
panel to open your available security advisories.

Create a Profile
Profile Builder
Pre-LoginLog In• Click My Entitlements from the left navigation panel
and then click the appropriate entry or product toview the license key.

My Dashboard
Navigation Panels• For Brocade Storage Networking, License Portal isalso available via Quick Links on the Dashboard.

My Profile
Request Site Access

Click here to learn more about the Licensing
Management capacities.

Set Notifications
Common Tasks
Create a Case
View My Entitlements
Download Software
Access the Download Manager
Generate License Keys
View Security Advisories
Dashboard - Brocade Storage
NetworkingSemiconductors & Brocade
Support Services and Tools

Copyright © 2024 Broadcom. All Rights Reserved. The term “Broadcom” refers to Broadcom Inc. and/or its subsidiaries.
All trademarks, trade names, service marks, and logos referenced herein belong to their respective companies. BRCM-Support-Portal-UG102 May 3, 2024

Q: Where are my Security
Advisories?
A: The Security Advisories
page is specific to the selecteddivision. Click the divisiondrop-down menu from the topnavigation panel to select theappropriate division.

Broadcom Support Portal
Dashboard - Brocade Storage Neworking

CONTENTS
Create a Profile
Profile Builder
Pre-LoginLog In
My Dashboard
Navigation Panels
My Profile
Request Site Access
Set Notifications
Common Tasks
Create a Case
View My Entitlements
Download Software
Access the Download Manager

Left Navigation
Panel
Access to primary tools,
services and information:• My Dashboard• My Entitlements• My Cases• Documentation• Security Advisories• All Products• Contact Support
Quick and easy access to Technical Docs
available on our Public Website

Generate License Keys

Semiconductors & Brocade
Support Services and Tools

Search a variety of knowledgerepositories from one easy location.

At a glace widgets with number of OpenCases, Download statistics and ContractStatus.

Critical Alerts for Technical Support
Bulletins and Advisories

Quick Links
access to services, Quickguides and forms:• Brocade Support Link(BSL)• SAN Reports

View Security Advisories
Dashboard - Brocade Storage
NetworkingThe top navigation panel contains
Search, Alerts, Download Manager,
Division drop-down menu, and Profilemenu. Locate Brocade here.

Welcome• License Portal
Knowledge articles trending or recentlycreated. For more, click Browse All• Brocade Software Matrix• Brocade Products End ofLife (EOL)

Legal Notices and access to our Online
Training and Education center• TruFOS Certificate Request• Lifetime Warranty
Registration

Broadcom Support Portal
CONTENTS

Semiconductors – Support Services and Tools

WelcomeThis menu contains several product and support resources. In order of appearance:

Create a Profile
Profile Builder
Pre-LoginLog In
My Dashboard
Navigation Panels
My Profile
Request Site Access
Set Notifications
Common Tasks
Create a Case
View My Entitlements
Download Software
Access the Download Manager
Generate License Keys
View Security Advisories
Dashboard - Brocade Storage
NetworkingSemiconductors & Brocade
Support Services and Tools• Case Management: Access case management. Open, track, or update a support case.
• Product Downloads: Find product documentation for Semiconductors.
• Contact Support: Contact Semiconductors support teams.

Brocade Storage Networking – Support Services and Tools
This menu contains several product and support resources:• Online Case Management: Access case management. Open, track, or update a support case.
• Software & Documentation: Access software and release notes. Public documentation is on broadcom.com.
• Knowledge Base: Access documentation, configuration guides, and technical details.
• Licensing Management: Generate license keys, guides, and licensing information—including TrueFOS
certificate generation.
• Brocade Support Link: Access BSL report configurations, scheduling deployment videos, and documentation—
including ASC Gateway documentation and software downloads.
• SAN Reports: Obtain an accurate view of your SAN environment, time saving reports, enhanced change
tracking, performance graphs, and topology diagrams.
• Brocade G610 Registration: Register lifetime warranty serial numbers.
• Training & Education: Access training, education, and certification courses for Brocade products.