Leveraging Offshore Software Development
Outsourcing is on the increase and thebenefits of this cost saving process arebeing realized by a growing number ofbusiness managers worldwide.
While outsourcing – in particular ofcomputer software development – canproduce significant benefits forcompanies, it also involves inherent
risks. How can business managers inJapan take advantage of offshore
software development and get aheadof the competition?

Biju Paul
Chief Executive Officer

TopTech Informatics

Founded in Japan in 2003 with a vision
to provide companies with integrated
Information Technology services backed
up by Management Consultancy andDocument Management Solutions also
known as Digitisation Services, TopTech
Informatics has served many
government and private organizations.

FACT SHEETTopTech Informatics

TopTech Informatics, a Tokyo-based
IT company specializing in outsourcing
and offshore software development,is superbly positioned to help clients
reap the benefits of having softwaredeveloped overseas.
Chief Executive Officer Biju Paul says
TopTech’s prime focus is to provide afull range of IT services to companies
efficiently, inexpensively and securely.
TopTech’s suite of services includes ITstaff augmentation, on-site engineering
support, network management andoffice relocation. With offices in Tokyoand an Offshore Development Centerin India, TopTech is able to scale
rapidly to meet the outsourcing
requirements of companies, and enableclients to take advantage of theBiju Paul, CEO

Jabranding. This means that instead of selling a little of a lot of products, weIndustry: Information Technology
Established:lished: 2003
Location: Japan, India
CEO:: Biju PaulCEO
Employees: 20
Employees

Launched TopTech in 2003.
Languages: English, Japanese.
20 years industry experience insoftware development and IT projectmanagement.

TopTech Informatics

Jidai Bldg. 5F, 1-7-5 Iidabashi, Chiyoda-ku, Tokyo 102-0072

Tel:E-mail: info@toptechinfo.com+81 (0)3-6909-4441

URL: www.toptechinfo.com

significant cost savings available fromoffshore outsourcing.
For Japanese clients, TopTech offers theadditional advantage of being able toprovide access to native Japanese
speakers settled in India, thus making thecompany uniquely positioned to offer
tailored bilingual solutions to customers.
To further benefit local clients, TopTech
has tied up with eBusinessware(www.ebusinessware.com), a large,
multinational IT solutions provider inIndia that employs more than 500
developers and infrastructure support
staff. TopTech is also a registered Cisco
partner, and is the Japan distributor of
Norman Virus Control, a Norway-based
company marketing a suite of anti-virus
products.

80% of revenues from repeat
business
How was TopTech founded?
The company was originally founded inIndia as a software house before Biju
single-handedly launched the company inJapan in mid-2003 by marketing it underthe brand name ‘TopTech Informatics’.
Six months later, TopTech had growninto a team of 5 but the business legallyremained an IT division of a separate
company called Global Family.
In February 2006, TopTech spun off andbecame a fully independent and legal
Japanese entity. By the end of 2007 thecompany had a team of 20 working hardto provide tailored business solutions toclients, and had achieved year-on-year
revenue growth of 50% + between 2004
and 2006-07.
Where is growth being generated from?
“Approximately 80% of revenues are a
result of repeat business while 15%
comes from referrals from existingcustomers,” Biju says.

PTO…

TopTech staff working for a client in Tokyo

hours behind Japan, TopTech does notexperience any time lag in ourcommunications and hence we are able
to deliver projects on time and to thedesired quality.”
To ensure customer expectations aremet, Biju is personally in touch with thedevelopment team on an almost daily
basis supervising the progress anddelivery schedule. “As you know, inJapan, timeliness is very important and
we do deliver on time.”

CASE STUDY 3
In 2005, TopTech provided IT
consultancy services to a large
European transport company thatinvolved an in-depth analysis of their
existing IT infrastructure. TopTech
provided detailed recommendations
to improve not only network security
but also file, user and databasestructures for the client’s entire
server infrastructure.

Net Savings to Client:“I consider the 15% referral business isa good yardstick to measure theconfidence our customers have in us
and our abilities.”

Offshore Development
CenterWhen considering the cost efficiencies
associated with outsourcing, it’s nowonder that companies are increasingly
looking overseas for their development
and back office maintenance needs.
And when it comes to location, nocountry is more popular than India.
Why? Cost and confidence.
TopTech’s India-based Offshore
Development Center has approximately
15 full-time experienced andprofessional staff skilled in the latest
technologies including .NET, JAVA,
C++, and LAMP. While the team’s corestrengths lie in .NET based
development, members are also
proficient Microsoft Sharepoint
operators as highlighted by their recent
deployment of Sharepoint 2003 to
33,000 users across the UAE.
What benefits can clients leverage
from utilizing TopTech’s Offshore
Development Center? “By having adevelopment center in India, companies
can take advantage of low costs andhigh levels of quality,” Biju says.
“Since our center is located in Kochi, alow cost center, and not in an expensive
location like Bangalore or Delhi, clientsare able to take further advantage of thecost effectiveness of offshoring toIndia. With Internet technology being
what it is today and India being just 3.5

TopTech in Action– Case Studies

Between JPY 10~12 million.

CASE STUDY 1

Our Guiding Principles

In 2007, TopTech completed anddelivered a bilingual (E/J) Trade
Settlement system for a mid-sizedsecurities trading company in Tokyo.
The product received high praisefrom the company president due toits ease of use and real-time
language switching feature.

Precision

Net Savings to Client:

Quality

Between JPY40~Y50 million overthe next 5 years. “This is in addition
to the estimated savings indevelopment costs alone – if it were
to be developed in Japan – which isabout another JPY 25 million.”

CASE STUDY 2
In mid-2007, TopTech assisted aJapanese investment advisory firm
to move to new premises. Before
the move, the client did not have any
properly managed IT infrastructureso TopTech helped establish aproper IT environment completewith Network and Server equipment,
and implemented policies andprocedures that were literallynon-existent. The client’s high levelof satisfaction resulted in themrecommending TopTech to theirsister company to set up their IT
infrastructure.

Net Savings to Client:Approximately JPY 2 million.

Integrity
Business integrity and honesty of
purpose are central to our philosophy.
We are focused and deliberate in ourwords and actions. We do the rightthing, at the right time, in the rightmanner.
We are committed to deliveringquality solutions to our clients.
Both management of quality andquality of management are central to
our solutions while maintaining
cost-effectiveness.

P-S-PPeople-Service-Profit. Your need isthe start of a people-to-people
relationship and gives us an
opportunity to serve. Profit comes
last.

Customer Focus
Our client's priorities are important tous. Understanding clients' needs
better and achieving quality solutions
increase the likelihood of success.

Education
We share knowledge and leading
ideas with our clients to help demystify
the process.

TopTech Informatics
Products and Services• Offshore Software Development• IT Support Services• Document Scanning and Digitization• Office Relocations• Sharepoint Implementation