Minami Alps Tourism Reservation System
Usage Guide

Table of Contents
1. Top Menu

2

2. Select a Mountain2

3. Select a Mountain Lodge

4

4. Enter Quantity

5

5. Confirm Your Reservation

8

6. Register as a Member

10

7. Payment Procedures

16

8. Changing Your Reservation

18

9. Cancelling Your Reservation

24

10. Payment Deadlines and Cancellation Fees

27

11. Refunds

28

12. Header Menu

29

13. Making a Reservation by Telephone or Fax

30

0. Basic information
There is a link to basic information such as terms of use at the bottom of the reservation page.
Please refer to it as necessary. (This is written in Japanese only. Please understand.)
System termsof UseSite Terms of Use

Privacy policy

Standard travel
agency contract

Travel agency
registration card

Operating company
information

Notation based on the Act on
Specified Commercial Transactions

Measures against
infectious diseases
during trekking

Climbing Bus/Shared Taxi
Timetable

1. Top Menu
Click "Book a Mountain Lodge（山小屋予約）".

Book a Mountain Lodge

System Usage Guide

Inquiry2. Select a Mountain

Select the name of the mountain or mountain lodge.
Ojiragawa River
Trailhead
Sensui Goya
Lodge

Shichijo Goya
Lodge

Kitazawa-Toge-Komorebi
Sansou Lodge

Kitazawa Pass
Trailhead

Choei Goya
Lodge

Senjo Goya
Lodge

Gozaishi Spring
Trailhead

Umanose-Hyutte
Lodge

Hirogawara Sanso
Lodge

Hirogawara
Trailhead

Houou Goya
Lodge

Yakushidake
Goya Lodge

Kitadake-Katanokoya
Lodge

Minami-Omuro
Goya Lodge

Shirane-Oike
Goya Lodge
Ryomata Goya
Lodge

Kitadake Sanso
Lodge
Yashajin-Toge
Goya Lodge
Notori Goya
Lodge
Yashajin-Hyutte
Lodge
Daimonzawa
Goya Lodge

Standard notation for mountain lodges is as follows.

Lodges that that can be booked with this system

Lodges that that cannot be booked with this system

Yashajin Pass
TrailheadWhen you click on a lodge that cannot be booked with this system, the phone number will be shown.

Hirogawara Sanso
Lodge

Shirane-Oike
Lodge
Kitadake Sanso
Lodge*For inquiries on matters other than reservations, call the lodge directly.
Mountain Lodge Telephone Numbers■ Hirogawara Sanso Lodge: 090-2677-0828*When Hirogawara Sanso Lodge is closed (April 1 to June 24), contact Yamanashi Kotsu (055-223-0831).

■ Shirane-Oike Lodge: 090-3201-7683■ Kitadake Sanso Lodge: 090-4529-4947 (in 2022, the mountain lodge is closed and the campground is open.)3. Select a Mountain Lodge
The upper row shows available dates as "Available: 〇〇". The number indicates the remaining guest capacity.
Unavailable dates are marked with an "x" (closed or fully booked).
The lower row shows the rate per adult per night for lodging only. Rates may vary depending on the date.

Click the mountain lodge and type of accommodation on the left,then click "Available: ○○" for your preferred date on the right.

Select reservation
type and dateEntering the reservation
quantity

Select type

Confirmation ofreservation

Login/Member
registration

Entering customer
information

Completion of reservation

Reservation status

Shirane-Oike Lodge: Lodge
Shirane-Oike Lodge: Tent
Hirogawara sanso Lodge︓Lodge
Hirogawara sanso Lodge︓Tent
Kitadake sanso Lodge: Lodge
Kitadake sanso Lodge: Tent

Vacant number of people

Back4. Enter Quantity
Enter the number of adults, the number of children, and the number of nights in the boxes at the top of thescreen.
When staying multiple nights, first select "Number of nights".
*Booking a different lodge each night is also possible during a consecutive stay.
Ex) 1st night ⇒ Shirane Oike Lodge / 2nd night ⇒ Kitadake Sanso Lodge

Select reservation
type and dateEntering the reservation
quantity

Confirmation of reservation

Login/Member registration

Entering customer
information

Completion of reservation

Reservation registration
Child

Adult
Number of nights

The dateof useIndividual / GroupThe nameof LodgeType of accommodation(Reservable quantity)
Price
Stay in lodge

Number of
persons

Subtotal mount

Adult
Child

Stay in tent

Adult
Child

OptionDinnerBreakfast
Lunch box
Back

Reservable quantity

Price

Subtotal mount
Total
Total
Total

Next

When staying at a mountain lodge, entering the number of adults and children will automatically fill theboxes below with the number of guests and quantity of options (dinner, breakfast, boxed lunches).

Select reservation
type and dateEntering the reservation
quantity

Confirmation of reservation

Entering customer
information

Login/Member registration

Completion of reservation

Reservation registration
Child

Adult
Number of nights

The dateof useIndividual/GroupThe nameof LodgeType of accommodation(Reservable quantity)
Price
Stay in lodge

Number of
persons

Subtotal mount

Adult
Child

Stay in tent

Adult
Child

OptionDinnerBreakfast
Lunch box
Back

Reservable quantity

Price

Number ofreservations

Subtotal mount

Total
Total
Total

Next

When 2 or more is entered for number of nights, a field for the number of nights will be added to the boxes
below.

Entering the reservation
quantity

Select reservation
type and date

Confirmation of reservation

Login/Member registration

Entering customer
information

Completion of reservation

Reservation registration
Adult

Child

Number of nights

OptionIndividual / Group・・・

Reservable quantity

Price

Subtotal mount

Total

Dinner

Total

Breakfast

Total

Lunch box

The dateof useNumber ofreservations

The nameof LodgeType of accommodation(Reservable quantity)
Price
Stay in lodge

Number of
persons

Subtotal mount

Adult
Child

Stay in tent

Adult
Child

OptionReservable quantity

Price

Number ofreservations

Subtotal mount

Total

Dinner

Total

Breakfast

Total

Lunch box

Next

Back

Once you have entered the information, click the "Next" button.

75. Confirm Your Reservation
The details of your reservation and the room charge will be displayed.
Read the precautions thoroughly and check the box.
*The precautions are subject to change at any time.

Click the "Next" button.

Select reservation
type and dateEntering thereservation quantity

Confirmation ofreservation

Login/Member registration

Completion of reservation

Entering customer
information

Reservation confirmation
Stay
The dateof useThe nameof LodgeType ofaccommodation

The nameof Lodge

Content

Adult

Meal
The dateof useRemarks

Adult price

Number ofreservations

Price

Child

Child price

Total

Total

dinnerbreakfast
lunch box

Total invoice amount

Back

Next

Precautions〇 Once your reservation is complete, you will receive an e-mail entitled "Reservation Complete" from noreply@mail-minamialps-yoyaku.com through this system. If necessary, adjust your e-mail settings so that you canreceive e-mails from this domain.
〇 In the event that you do not receive an e-mail, please call or e-mail us. There may have been a mistake in the e-mailaddress you registered.

〇 Up to 3 reservations per user can be made at one time. Reservations that have already been paid for are notincluded in the number of reservations held. (Corporate clients may book up to 20 rooms at one time.)○Ex) (1) Reservations for 7/10 (unpaid), 8/23 (unpaid), and 9/6 (unpaid) ⇒ 3(2) Reservations for 7/10 (paid), 8/23 (unpaid), and 9/6 (unpaid) ⇒ 2 reservations (one more reservation available)〇 Private rooms cannot be reserved through this system. Please call the mountain lodge directly.
Shirane Oike Lodge: Telephone: 090-3201-7683
Hirogawara Sanso Lodge: Telephone: 090-2677-0828*When Hirogawara Sanso Lodge is closed (4/1 to 6/24), contact Yamanashi Kotsu (055-223-0831).

〇 Waiting Lists
This system has no waiting list feature. More features will be added in the future.

6. Register as a Member(1) Login: If you are already a registered member, login using your e-mail address and password here.
(2) Register as a member: Register as a member, then make your reservation.
(3) Make a reservation as a guest: Make a reservation without registering as a member.

Entering thereservation quantity

Select reservation
type and date

Customer information

Confirmation ofreservation(1) For registered members

Login/Member registration

Entering customer
information(2) To register as a new member

Completion of reservation

The membership agreement iswritten in Japanese only.

Click here to register as a member.
E-mail address

I agree to the terms of membership.
If you register as a member, you can omit
entering customer information from the nexttime onwards.

Password

Login(3) To make a reservation without registeringBack

To register as a member, enter the following information.
Registering as a member saves you from having to enter your information the next time you visit the website.
*The information entered differs between individuals and corporations (travel agencies, etc.).
<Authenticate E-Mail Address>

E-mail address

Send Authentication Number

Authentication Number

Back

Next

Enter your e-mail address and press the Send Authentication Number button.
Enter the authentication number in the e-mail sent to you.

For Individuals

The membership agreement iswritten in Japanese only.

Customer information(pre-registration)
Confirmation of membershipagreement

I agree

Individuals or Corporations

User nameEnter any 7-digit number in the postal code field.
(Example: 0000000)

User name
Postal code（Japan only）
address
Mobile number
Telephone number
Year of birth
GenderMale

FemalePassword

Please let us know if you have any allergies

Password (Confirmation)
Contact information
Climbing history
Presence or absence of
mountaineering insurance

Presence ／Absence

RegisterFor Corporations

The membership agreement iswritten in Japanese only.

Customer information(pre-registration)

Confirmation of membershipagreement

I agree

Individuals or Corporations
Name of the tour company
Name of person in chargeEnter any 7-digit number in the postal code field.
(Example: 0000000)

Name of person in charge
Postal code（Japan only）
Address
Mobile number
Telephone number
Password

Please let us know if you have any allergies

Password (Confirmation)
Contact information
Climbing history
Presence or absence of
mountaineering insurance

Presence ／Absence

RegisterClick the “Edit” button by Accompanying Guest Information at the bottom of the screen.
Overwrite any information entered incorrectly and save.

Accompanying person information

Accompanying person

Edit

Enter the following information on accompanying guest(s).
*Information can be entered later. Information entered incorrectly may also be overwritten.

Once you have entered the information, click the "Save" button.

Companion information
User nameEnter any 7-digit number in the postal code field.
(Example: 0000000)

User name
Postal code（Japan only）
Address
Mobile number
Year of birth
GenderMale Female

Mail address
Mail address(Confirmation)

Please let us know if you have any allergies

Contact information
Climbing history
Presence or absence of
mountaineering insurance
Back

Presence ／Absence

Save

Once you have registered an accompanying guest, their name will be displayed.

Accompanying person information

Accompanying person

Edit

Once you have entered the information, click the "Next" button.
When you click "Next", a Reservation Complete e-mail will be sent to the e-mail address listed.

Select reservation
type and dateEntering thereservation quantity

Confirmation ofreservation

Login/Member registration

Entering customer
information

Completion of reservation

Customer information
Individuals or Corporations
User nameEnter any 7-digit number in the postal code field.
(Example: 0000000)

User name
Postal code
Address
Mobile number
Telephone number
Year of birth
GenderMale

FemalePlease let us know if you have any allergies

Contact information
Climbing history
Presence or absence of
mountaineering insurance

Presence ／Absence

Mountain trip plan
(Route on the day /schedule for the next day)Companion information
Back

Next

〇 Once your reservation is complete, you will receive an e-mail entitled "Reservation Complete" from no-reply@mailminamialps-yoyaku.com through this system. If necessary, adjust your e-mail settings so that you can receive e-mails
from this domain.
〇 In the event that you do not receive an e-mail, please call or e-mail us. There may have been a mistake in the e-mailaddress you registered.
Telephone: 080-6775-7012
E-mail address: minami-alps@oriconsul.com

7. Payment Procedures
Precautions
Changing your reservation after payment is restricted when paying with wire transfer or convenience store
payment; we recommend confirming your reservation before paying. (For details, see Page 18.)

Please complete payment procedures between 30 days prior to your visit to the day before cancellation fees are
incurred (4 days before your visit for individuals, 8 days for groups). Reservations made 3 days or fewer before yourvisit (3 days prior – the day of your visit) are already within the cancellation fee period, and so we ask that you pay on
the same day that you make the reservation. (The date of your visit can be postponed or rescheduled up to 2 days
prior to the original date of your visit, provided there is no change in the fee.)
Select your payment method at the bottom of the screen. Choose from the following options.
・Credit card payment
・Wire transfer*Transfer fees will be borne by the customer. Thank you for your understanding.

・Convenience store payment*Convenience store payment is limited to payments of ¥2,000 or more.

Click "settelement" to go to the GMO Payment Gateway page.
Reservation information
Purchase information

Purchase period start date
Purchase expiration dateStay
The dateof useThe nameof Lodge

Meal

Type ofaccommodation

The nameof Lodge

The dateof useAdult price

Adult

Content

Child

Number of
Remarks reservations

Child price

Price

Total

Total

dinnerbreakfast
lunch box

Total invoice amount

Choose either:card
・Credit
Credit cardtransfer
・WireWire transfer
・Convenience store payment
 Convenience store payment

Back to list

Print

Change reservation

Settlement

CancelPrecautions〇〇The
Themethod
methodofofpayment
paymentcannot
cannotbebechanged
changedmidway
midwaythroughthroughprocessing.
processing.
〇 If payment is not completed by the deadline, your reservation will be canceled automatically.
〇 Payment cannot be made more than 30 days prior to your visit (you will receive an e-mail when payment ispossible).

Payment Deadline for Individual Guests (Parties of 7 Guests or Fewer)● Guests must complete payment at least 4 days prior to the day of their visit.
● Reservations made between 3 days prior to your visit and the day of your visit require that youcomplete payment on the day you made the reservation.
● If payment is not completed by the deadline, your reservation will be canceled automatically.
● Even after payment procedures are complete, you may change the date of use up to 2 times up to 2 days
prior to your visit.

visit

yourvisit
TheThedaydayofofyour

7/29

1 day
prior
1 day
prior

2 days prior

2 days prior
7/29

3 days prior

3 days prior
7/28
7/28

30 days prior

30 days prior
7/1

7/1

7/30
7/30

7/31
7/31

Ex 1 If you book a mountain lodge for 7/31 on 7/22, your payment will be due 7/27. (A cancellation fee will be incurred
starting 3 days prior to your visit)
Ex 2 If you book a mountain lodge for 7/31 on 7/30, your payment will be due 7/30. (The date the reservation is madeis within the cancellation fee period)

Payment Deadline for Groups (Parties of 8 or More)● Guests must complete payment at least 8 days prior to the day of their visit.

8. Changing Your Reservation
Precautions〇 Changes to your reservation may be restricted. Instructions for changing your reservation using the system are shown
below, but if you are unable to change your reservation using the system, please call.

(1) When there has been no change in the payment amount
Even after payment procedures are complete, you may change the date of use up to 2 times, provided you
do so at least 2 days prior to your visit and that the payment amount remains unchanged.
Use this when rescheduling your reservation due to severe weather, etc.

(2) When there has been a change in the payment amount
Changes to reservations when the payment amount changes will be handled according to the following chart.
Be aware that, for wire transfers and convenience store payments, change is restricted (the system does not permitchanges).

Staying in a mountain lodge/tent
Payment method

Credit card

Wire transfer

Convenience store payment

Changing the Lodge

Possible up to 4 days prior(8 days prior for groups)

Not possible*1

Not possible*2

Changing the No. of Guests

Possible up to 4 days prior(8 days prior for groups)

Not possible*1

Not possible*2

Changing Options

Possible up to 4 days prior(8 days prior for groups)

Not possible*1

Not possible*2〇When the payment amount has changed when paying by credit card, the payment agency system will refund theentire payment prior to change, then deduct the payment amount after change. Refunds may take some timedepending on the system of the credit card company.
*1: For wire transfers, *2: For convenience store payments, changes to the details of your reservation cannot be made in thesystem after payment is complete. Those who wish to change the details of their reservations are asked to call directly. (080-67757012) Please note that a refund processing fee will be charged.

Visit the following URL to search reservations.
https://www.minamialps-yoyaku.jp/SearchReservations

Reservation search
Members

Non-members

E-mail address
Reservation number

password

Customer number

Login

The date of use

SearchIf you are a registered member,login using your E-mail address
and Password.

you areare not
member,enter yourIf Ifyounota registereda registeredmember,Reservation
number,Customernumber,Name,
If youarenotreservationa registeredmember,
enter
enter
your
number,and The date of use
your reservation number customer number,when you completed yourreservation.

Registered members can also log in and confirm their reservations by clicking the "Confirm Reservation" link on the top page.

Select the "Reservation Number" for the reservation you wish to change.
Reservation search

Reservation
application dateBooking number

The date of use
Facilities to use

SearchNumber of
Reservation
persons
application date Usage start date Usage end date

Usage end dateSelect "Change reservation".
Reservation information
Purchase information
Purchase expiration date
Please note that if payment is not made by the deadline, the order will be automatically cancelled.
Stay

The nameof Lodge

The dateof useType ofaccommodation

Adult

Adult price

Child

Total

Child priceTotal invoice amount

Change reservation

Back to list

Settlement

CancelPrint

Reservation change
The dateof useThe nameof LodgeType of accommodation(reservable quantity)
Price
Stay in lodge

Number of
persons

Subtotal mount

Adult
Child

Stay in tent

Adult
Child

OptionDinnerBreakfast
Lunch box

Back

Reservable quantity

Price

Total
Total
Total
Total

Next

Once you have entered the information correctly, read the precautions, check the box, then select “Next”.

Reservation confirmation
Stay
The dateof useThe nameof LodgeType ofaccommodation

The nameof Lodge

Content

Adult

Adult priceChild

Child price

Total

Meal
The dateof useRemarks

Number ofreservations

Price

Total

DinnerBreakfast
Lunch box

Total invoice amount

Back

Next

If the guest information is correct, select "Next".
To change guest information, follow the instructions on the screen below.
*The registered e-mail address cannot be changed.

Finding Mountains

Find a mountain lodge

Reservation application

Reservation completed

Customer information
Individuals or Corporations
Tour number（optional）
Name of the tour company
Name of person in charge（Optional）
Postal code（Japan only）
Address
Telephone number

Contact information
Climbing history
Presence or absence of
mountaineering insurance
Back

Presence ／Absence

NextFinally, press the "Confirm" button to complete your changes.
At this stage, the reservation change is not confirmed yet.
To confirm the reservation change, please press the confirm button.

Payment processing
Stay The name
The dateof useof LodgeType ofaccommodation

Adult

Adult priceChild

Child price

Total

Total invoice amountConfirm

Settlement

Back to top page

9. Cancelling Your Reservation
Precautions
Once a reservation has been canceled, it cannot be reversed.
If you accidentally cancel your reservation, we ask that you make a new reservation.

Visit the following URL to search reservations.
https://www.minamialps-yoyaku.jp/SearchReservations

Reservation search

Members

Non-members

E-mail address
Booking number

Password

Customer number
The date of use

Login

If you are a registered member,login using your e-mail address
and password.

SearchIf youarenotnot aa registeredenter
If youareregisteredmember,member,customername,and dateofyour reservation
number,customernumber,enter
yournumber,reservation
number,your visit.name, and The date of use

when you completed yourreservation.

Registered members can also log in and confirm their reservations by clicking the "Confirm Reservation" link on
the top page.

Select the "Booking number" for the reservation you wish to change.

Members
Reservation
application date

The date of use

Reservation
Facilities to use application dateBooking number

SearchNumber of
persons

Price

Adult priceChild

Usage end date

Usage start date

Select "Cancel" or "Cancel Payment".

Reservation information
Stay
The dateof useThe nameof Lodge

Meal
The dateof useType ofaccommodation

The nameof Lodge

Adult

Content

Remarks

Number ofreservations

Child price

Price

Total

Total

DinnerBreakfast
Lunch box

Total invoice amount

Back to list

Reservation change

Settlement

CancelWhen your reservation is successfully canceled, the screen below will be shown.

Reservation information

Cancellation charge
Back to list

[Precautions for Cancellations Due to Severe Weather]〇 We will waive cancellation fees for cancellations due to severe weather, suspected COVID-19 infection, or when
refraining from activities to prevent the spread of infection, even if it is within the period in which cancellation
fees are incurred. However, due to the nature of the system, cancellation fees will be charged automatically when
the guest tries to cancel a reservation on the system within the period in which cancellation fees are incurred, so if
you wish to cancel for the aforementioned reasons, please call or e-mail us.
〇 When forest roads are closed due to severe weather or other reasons, you will receive an e-mail entitled"Request to Cancel Your Reservation". Canceling your reservation using the procedures in this e-mail will allow
you to cancel your reservation without any cancellation fees.

〇 If you have accidentally canceled your reservation, please contact us (we will waive the cancellation fees).

10. Payment Deadlines and Cancellation Fees
Payment deadlines and cancellation fees are as follows.
You may change the date of use up to 2 times, provided you do so at least 2 days
prior to your visit and that the payment amount remains unchanged.

Cancellation Fees
For Individual Guests (Parties of 7 Guests or Fewer)
3 to 2 days prior to your visit
The day prior to your visit
The day of your visit or no shows

50% of the total amount
80% of the total amount
100% of the total amount

For Tours & Groups (Parties of 8 Guests or More)
7 to 4 days prior to your visit
3 to 2 days prior to your visit
The day prior to your visit
The day of your visit or no shows

20% of the total amount
50% of the total amount
80% of the total amount
100% of the total amount*Precautions:・Your payment will be refunded without any cancellation fees inthe event of severe weather or when mountain roads are closed
and the tourist association deems hiking impossible.
・The same applies to those who may have contracted an
infectious disease. Please contact us.
(A refund processing fee may be charged depending on themethod of payment.)

11. Refunds
The method for processing refunds depends on the method of payment.
■ When Paying by Credit Card

Refunds will be processed automatically by the credit card company at a later date.
Nothing is required on the part of the guest.

■ When Paying by Wire Transfer or Convenience Store Payment

Bank information must be registered to receive a refund.
The registration process is as follows.

Click "Register Bank Information" on the Select a Mountain Lodge screen (P. 2).

Register Bank Information

Enter the required information on the page below and click the "Register" button to register it.
Reservation information
For customers who have paid by bank transfer or convenience store payment, the refund amount due to cancellation etc.
will be refunded to the designated financial institution account, so please register the information of the refund destination.

Customer number
Financial institution nameFinancial institution nameBranch nameCategory of accountOrdinary savings account / Current account

Account number
Account holder nameRegister12. Header Menu
When you are unable to log in① Click "Minami Alps Tourism Reservation System" to go to the top menu.
② Click "Register as a Member" and register as a member.
③ Click "Log in" and enter your e-mail and password to log in.

Minami Alps Tourism Reservation System

Register as a Member
Once you have logged in① Click "Conﬁrm ReservaƟon" to conﬁrm your reservation.
② Click "Logout" to log out.
①②

Confirm Reservation Logout

Login13. Making a Reservation by Telephone or Fax
To make a reservation by telephone or fax, follow the steps below. To ensure that there are no mistakes, we ask
that you send us a fax after making a tentative reservation by telephone.
Reservation via postal mail is possible as well; please make a reservation at least 2 weeks prior to the date of yourvisit.