Megan J. Ireland
Phone: (574)-276-7132
Email: Ireland.j.megan@gmail.com
Educational History
Bachelor of Science
Western Michigan University
Major: Behavioral Science
Minor: Management
GPA: Overall: 3.86

September 2011-April 2016
Kalamazoo, MI
Major GPA: 3.96
Minor GPA: 3.93
Relevant Coursework

Psychology
Introduction to Behavior Analysis
Organizational Psychology
Behavioral Research Methods
Concepts of Behavior Analysis
Statistics-Behavioral Science
Survey of Behavior Analysis Research
Research Assistant
Human Resources Psychology PracticumBusiness
Organizational Behavior Management
Human Resource Management
Project Management
Managing Diversity in OrganizationsEmployment Relations
Leadership in BusinessResearch Interests
Instructional Design
Computer-based Instruction
Feedback

Behavior-based Coaching
Performance Management
Motivation
Applied Experience

Human Resources Coordinator
PFC
Duration: April 2016-Present
Supervisor: Chris Dilley
Duties:• Maintained and improved the hiring, training and evaluation systems of PFC toimprove their efficiency and ensure that they are aligned with the PFC vision andEnds Statement.
• Provided excellent customer service both internally and externally• Supported the General Manager and Management Team with their Human
Resources needs••

Developed proposals to present to the Management teams on a variety of topics
include salary changes and time line to full integration of a new schedulingsoftware.
Completed all Human Resources Assistant tasks as well

Human Resources Assistant
PFCDuration: September 2015-April 2016
Supervisor: Hannah Berc
Duties:• Assisted and maintained PFC hiring by phone screening all applicants, setting up
interviews and assisting in actual interviews• Attended and helped in training team meetings and setting future meetings• Updated and maintain the evaluation process as well as send weekly reminder tomanagers about upcoming reviews• Maintained documentation of all personnel-related information and incidents• Ensured that all required staff paperwork (tax, training, etc.) is updated andcomplete.
• Supported HR Coordinator, Management team, and General Manager as needed• Modeled excellent communication with all staff• Provided excellent internal and external customer service
Call Center Weekend Supervisor
Edward Rose and Sons Apartments
Duration: October 2015-presentSupervisor: Jon Simmons
Duties:• Handled weekend calls that have escalated beyond the responsibilities of arepresentative• Oversaw daily tasks to ensure timely and accurate completion• Authorized to delete installations and work orders due to cancellation or errors• Assisted in the completion of both DISH Network and Internet trainings• Advised other representatives during difficult troubleshooting calls
Bloom Broadband Call Center Representative
Edward Rose and Sons Apartments
Duration: August 2014-October 2015
Supervisor: Jon Simmons
Duties:• Provided excellent customers service and technical assistance for residents
subscribed to DISH Network services and Bloom Broadband Internet service.
• Communicated clearly and effectively to customers when troubleshooting theirservices.
• Built maintenance tickets for escalated troubleshooting that can be easily
understood and carried out by on-site maintenance staff••

Set up installations for DISH Network and call in service activations to DISH
Network representatives
Communicated effectively with individual leasing offices in regards to theirresidents and work order completion.

Office Assistant
Office of Lesbian, Bisexual, Gay and Transgender (LBGT) Student Services
Western Michigan University
Duration: 2011-2014 academic years
Supervisor: Jennifer C. Hsu
Duties:• Completed data entry from feedback surveys on events,• Made phone calls to schedule panelists for SpeakOUT! Events and reached out todifferent campus departments to discuss LGBT issues• Assisted in the development and presentation of workshops as well as coordinate
events of various sizes
Teaching Experience
Teaching AssistantProfessional Career Development
Duration: January 2016-April 2016
Supervisor: Douglas Johnson, PhD.
Duties:• Assisted in exam proctoring• Provided anecdotal experience to the class on relevant course topics• Was responsible for the timely and accurate grading of all exams and assignmentsfor 50% of the students enrolled in the course• Assisted in the facilitation and practice of interview skills while providing
constructive feedback to students• Further developed my own professional skills
Coordinating Leader
General Psychology
Duration: May 2014-April 2016
Supervisor: Douglas Johnson, PhD.
Duties:• Proctored exams and delegate tasks to teach assistants during exam periods• Held office hours for tutoring students prior to exams by helping them to review
previous exams and improve their study techniques• Attended weekly meetings with instructors and Dr. Johnson to discuss current
issues and assigned readings• Led TA discussion groups as well as grade TA assignments and review their
discussion questions prior to the group meetingTeaching AssistantGeneral Psychology
Duration: January 2014-April 2014
Supervisor: Douglas Johnson, PhD.
Duties:• Assisted the CL in proctoring exams• Tutored students during office hours• Participated in grading groups for the short answer section of the exams• Developed an better understanding of fundamental psychology concepts
Research Experience
Research AssistantResearch Assistantship
Duration: January 2015-present
Supervisor: Anna Conard, MA.
Title: Using Postfeedback Delays to Reduce Racing in Online Learning
Duties:• Ran the participants pretest and posttest sessions• Assist in scheduling participants for both pretest and posttest sessions• Sent email reminders and answered questions as they arose throughout theindividual’s participation period• Attended scheduled recruitments in different classes and posted recruitment signs• Punctual arrival to all lab hours• Attend the semester meeting with Anna for feedback and research discussion

Leadership Experience
SpeakOUT! Speakers Bureau Program
Office of LBGT Student Services
Position: Panelist
Duration: September 2012-present
Supervisor: Jennifer C. Hsu
Duties:• Developed a clear and consistent story about my experiences with the LGBTcommunity• Communicated my story in public settings consisting of students, faculty and staff• Developed positive and constructive conversation surrounding topics such as
LGBT inclusion and allies• Assisted in the training of new panelist through panel demonstrations andpersonal story development

Keeper of Ritual
Alpha Omicron Pi-Kappa Rho
Duration: December 2014-April 2015
Advisor: Erika Schreiber
Duties:• Prepared and organized monthly ritual meetings for a chapter of 100 women• Held regular educational workshops discussing different aspects of ritual and their
daily applications• Oversaw a ritual committee
Senior Standards Representative
Alpha Omicron Pi-Kappa Rho
Duration: December 2014-April 2015
Advisor: Annette Daniels
Duties:• Advised the Vice President of Standards on policies and bylaws• Participated in weekly decision making for probations and suspensions related tobehavioral and academic issues of members within the chapter• Provided conflict resolution during Standards meetings
Director of Service
Panhellenic Council
Duration: December 2013-December 2014
Advisor: Emily Nancy
Duties:• Planned and coordinated a service event to support The Invisible Need Project
food pantry Western Michigan University involving over 80 Greek volunteers. ..
• Interviewed 40 people for the position of Recruitment Guides to represent theGreek community during Formal Recruitment• Organized monthly meetings for the Philanthropy Chairs of each National
Panhellenic Council (NPC) sorority chapter on campus to provide resources andfeedback on their upcoming events.
• Attended weekly council meetings used to communicate upcoming events,expectations, and bylaw changes to all NPC chapters
Vice President of Standards
Alpha Omicron Pi-Kappa Rho
Duration: January 2013-January 2014
Advisor: Elizabeth SamelakDuties:• Hold weekly Standards Committee meetings and communicate regularly with thecommittee outside of those meetings• Uphold international and chapter Bylaws, Standards Handbook, AcademicHandbook and Ritual.
• Revise the Standards Handbook and developed a new point system for the chapter••••Oversaw all aspects of recruitment, retention, probation and suspension.
Communicate professionally with Alpha Omicron Pi International regularly
Held a Standards workshop once a semester
Attended weekly council meetings

Property Manager
Alpha Omicron Pi-Kappa Rho
Duration: January 2012-January 2013
Advisor: Annette Daniels
Duties:• Developed a more organized and efficient system for tracking collected andmissing leases• Be educated on all aspects of the lease and be able to communicate clearly withchapter members and parents to answer their questions• Maintained a housing committee and schedule monthly meetings with them
• Professionally communicated with Alpha Omicron Pi International about housing
issues and leases• Coordinated housing events with the Housing Director• Attended weekly council meetings
Honors and Awards
Alpha Omicron Pi Undergraduate Interfraternity Institute (UIFI) 2013 Scholarship
Alpha Omicron Pi Convention 2013 Scholarship
Alpha Omicron Pi Leadership Institute 2012 Scholarship
Certificate of Recognition for work in diversity and inclusion-April 2012
Dean’s List Spring 2012-Spring 2014
Affiliations
Alpha Omicron Pi International Fraternity
Order of Omega Honor Society
Sigma Alpha Pi Honor Society
Undergraduate Interfraternity Institute (UIFI) graduate