General Business Terms
and Conditions International (GTC)
1.
General Terms
1.a. These General Business Terms and Conditions (“GTC”) of Axess AG(“Axess”) govern all contractual relationships entered into between thecustomer (“Customer”) and Axess, and shall govern all additional andfuture deliveries of any goods or services, including without limitation work
performed under any contract entered into with Axess (“Axess Products”) of
any kind whatsoever to Customer. Any terms and conditions that differ fromthe GTC must be agreed to in writing by both an authorized representative of
Axess and Customer in order to preempt a particular GTC. Otherwise, these
GTC shall control, even if reference to a differing term or condition is madein the proposal to the Customer. Email is an acceptable form of writing as
referenced in these GTC. SMS, text message and electronic chats are notacceptable forms of writing hereunder.
1.b. All agreements that contain differing terms than those set forth hereinor supplemental agreements between Customer and Axess, shall be inwriting and signed by both Customer and an authorized representative of
Axess. Axess employees do not have authority to amend or restate these GTC,
and Customer shall not rely on any changes to the GTC, except as agreed toin writing by Axess.
1.c. Axess, in its sole and absolute discretion, reserves the right to amend
and/or revise the GTC. Changes will be communicated to Customer in writing
so that the Customer can, if applicable, ﬁle an objection to said changes. If
the Customer does not ﬁle a written objection within one (1) month of Axess’s
notiﬁcation of amendment or revision, such amendment or revision shall bedeemed approved by the Customer.
2.
Proposals and Acceptance of Proposals
Proposals (“Proposals”) are prepared by an Axess specialist and shall betailored, to the best of Axess’s ability, to meet the Customer’s requirements as
discussed in prior meetings and conversations between Customer and Axess
representatives, or in response to a formal tender from Customer, as the casemay be, and are exclusively to be understood as a request of Axess for theorder by the Customer. All Proposals are nonbinding and remain valid for
four (4) weeks from presentation to Customer. The Proposal will be deemed
accepted upon Customer and an authorized Axess representative signing the
Proposal, at which time the Proposal becomes an order (“Order”). Any details
contained in brochures or similar documents, such as diagrams, drawings,
descriptions, measurements, weight, performance, and consumption data,
are approximations and reference values only and are not binding, unless anauthorized Axess representative has speciﬁcally described and assured thata particular detail is binding. Axess reserves the right to make technical anddesign changes to Axess Products at any time. Customer Orders shall require
a written order conﬁrmation signed by Axess by means of post, fax, or email
prior to processing of the same.
3.
Delivery Deadlines and Dates
3.a. Delivery dates and deadlines set forth in accepted Orders are
estimates only and are nonbinding on Axess. Axess will use its best efforts
to deliver on the dates set forth in any Order. Once the Customer prepares
the location for installation of any Axess Products (see 4(c) below) and Orderis deﬁned in detail, the deadline for Axess to deliver shall commence. If
subsequent changes or additions to the Order are made, delivery deadlines
will be adjusted accordingly. If Customer requests additional delivery locations and addresses, such additional locations/addresses shall be agreed to inwriting, signed by both Customer and an authorized Axess representative. If adelivery on a speciﬁc date is requested this needs to be explicitly agreed to inwriting signed by both Customer and an authorized Axess representative.
3.b. Axess’s adherence to the proposed delivery and installation dates areconditioned upon timely receipt of agreed upon installment payments from
Customer, Customer’s preparation of the location as required by 4(c) below,
the completion of the individual steps over the course of the project according
to the time schedule stipulated by Axess and the execution of agreed partial
acceptances (location acceptance, software acceptance, if applicable work
acceptance, initial training), if any.
3.c. Except in the case of ﬂat rate price agreements, Axess charges for actual
deliveries and services provided, and such charges are invoiced at Axess’s
hourly rates. All services will be provided during customary business hours forthe industry; if services are required outside of such customary business hours,
additional costs may be incurred by Customer and invoiced by Axess. Axess
reserves the right to use third parties to provide certain services.
3. d. Customer may change an Order and such changes will only be binding
if such change is conﬁrmed in writing by Axess. The existing contract shallapply accordingly to the extended scope. Any change to systems and system
requirements will be billed on a pro-rata basis. The written order conﬁrmation(or supplementation) shall be binding for the scope of the delivery and service.
3. e. If costs of materials of a single item increase more than ﬁve percent(5%) during the term of an Order (from the time the Order is accepted tothe time of actual delivery to Customer), Axess shall adjust the cost and bill
for the full amount of the cost increase so long as Axess does not cause suchincrease.
3. f. Axess shall have the sole and exclusive right to make changes to all
Axess Products in order to comply with changes in material and design due totechnical progress.
3. g. Based on the site inspection, any ﬁfteen percent (15%) increase or
decrease in quantity of Axess products needed shall be permitted and added
to the ﬁnal invoice to the Customer.

3. h. If any Order is ﬁnanced through a lease, the lessor of that lease shallbe named on and bound by the Order; however, the Customer remains
primarily liable for the Order and payment for the same. Axess maintains theright to assert all claims it may have for breach directly against the Customer.
If permits are required in order to execute the Order, Customer grants Axessa power of attorney to obtain such necessary permits on its behalf. Customer
must inform Axess about possible conditions that could impair the execution of
the Order as soon as such conditions are known to Customer. If such information is not provided to Axess in a timely manner, Axess shall have the right toinvoice Customer for any incurred additional expense due to the impairment.
3. i. Customer may cancel its Order if Axess is in default of these GTC, but
only after providing Axess with a registered letter, notifying Axess of suchdefault and only after allowing Axess eight (8) weeks to remedy such default.
Claims for damages owing to occurred default are excluded except in theevent of gross fault.
3. j. Customer may cancel the order as set forth in 3(i), or make a claim fordamages as set forth in 10 below, only if Axess is responsible for any delay in
the Order. Axess is not liable if a delay in the Order is caused by the Customer
for lack of payment of any installment due as set forth in 3(b), any lack of
preparation of the location as set forth in 4(c), or any force majeure event,including but not limited to, strike, lock-out, mobilization, war, civilcommotion, or natural disaster.
3. k. If providing any Axess Products (whether goods or service) if renderedpartially or fully impossible and such impossibility is not caused by Axess or
Customer, Axess shall invoice Customer for the actual costs incurred to date,
the Axess Products provided to date, and all cash expenses incurred to date.
If the provision of Axess Products is not carried out due to a default of
Customer, Axess without prejudice to the validity of further claims (inparticular § 1168 ABGB), reserves the right to invoice Customer for total actual
costs to date, the Axess Products provided to date, and thirty percent (30%) of
the cost set forth in the Order for the total project but not yet provided.
3. l. If delivery of Axess Products is not possible due to Customer’s default
in payment or failure to prepare the location cf. 4(c), Axess reserves the rightto invoice Customer for storage fees for the Axess Products.
4.
Delivery and Commissioning
4.a. Customer bears the risk of loss: (1) as of the date that any Axess
Product leaves the Axess plant in Innsbruck, Austria; (2) as of the date any
shipment is made within scope of assembly of any Axess Product; and (3) asof the date the transport is prepared, if the transport is prepared by Axess. In
absence of a written agreement to the contrary, the place of performance of
the Order is the plant in Innsbruck, Austria. Partial deliveries of the Order are
permitted. All delivery shall be carried out by a third party, with costs borne
by Customer. The use of subcontractors for delivery is permitted.
4.b. Customer shall be deemed to have accepted the delivered Axess
Products thirty (30) business days after installation by Axess. The existenceof insigniﬁcant defects does not entitle Customer to refuse delivery of theOrder or acceptance of the Axess Products. Customer shall accept the Orderand Axess Products and within three (3) calendar days of receipt of the same,
Customer shall create a list of any defects and provide the same to Axess inwriting. The repair of any defects caused by the Customer shall be invoiced
directly to Customer.
4.c. Customer is solely responsible for on-time preparation of the location for installation of the Axess Products according to Axess speciﬁcations,
including without limitation, prepping the foundation by installing provided
assembly aids, establishing power supply according to all governmental
standards and speciﬁcations, establishing network connections between
locations and individual devices. The assembly of devices which are necessary
for the preparation of the location, at the envisaged location, is the task of the
Customer.
4.d. Axess shall install the Axess Products by connecting the pre-mounted
assembly units at the locations speciﬁed in the Order and the software
installation and program connections as agreed to in the Order. Work forwhich Axess does not have a valid concession are excluded (e.g. electrician
concessions – installations with more than 220 volt) Axess is not liable for any
installation work performed by any third-party.
4.e. If installation is delayed for any reason not caused by Axess (e.g. if
preliminary preparations for which Customer or a third party are responsible
have not been completed), Axess shall be released from its obligation to
install any Axess Products for the duration of the delay, without Customer
being entitled to cancel the Order, or seek damages of any kind against
Axess. Axess shall invoice Customer for any additional expenses incurred
due to such delay.
4.f. If Customer delays in the acceptance of any Axess Products when
they are delivered, Customer shall pay all storage fees incurred by Axess. If
Customer refuses acceptance of any Axess Products when they are delivered,Axess may charge Customer an additional ﬁfteen percent (15%) on the total
Order amount as a penalty for such delay.
4.g. Axess shall use best efforts to deliver all brand name and type designations of standard hardware but such information is nonbinding and subject tochange. Axess shall deliver the Axess Products of its choice that are available
at the time of execution of the Order. Axess shall charge for the actual work
for installing software programs on computers provided by Axess.
4.h. Axess shall provide “one-off” initial training of Customer’s personnel
regarding operation, troubleshooting and maintenance as agreed to in theOrder. Follow-up, repeat and new employee training will be invoiced to theCustomer separately.

General Business Terms
and Conditions International (GTC)
5.
Usage Licenses for Software Programs
5.a. Axess is the owner and/or licensee and distributor of software
programs and associated documents (together, “Software”). Upon Customer’s
full payment of periodic license fees, Axess grants to Customer a simple, nonexclusive and non-transferable license for the internal use of the delivered
Software for the speciﬁed purpose and for the duration set forth in the Order.
Axess and its suppliers retain all rights (including copyrights) to the Software.
Payment of the license fees by Customer gives Customer the right to use theSoftware for its agreed upon and intended purpose during the license period(permission to use a copyrighted work).
5.b. Customer shall not change, edit, copy, reproduce in any form, decode,
decompile, or transfer to any other computer, the licensed Software.
5.c. The right to use the Software granted by Axess that is required for theoperation of the hardware (ﬁrmware or operating system software), is transferable
to third parties only with the prior written consent of an authorized Axess
representative. Software licenses for application software are not transferable.
Customer shall not grant sub-licenses, shall not forward software to third
parties, or otherwise use the software other than as licensed to Customer.
5.d. Copies of the Software may only be produced for backup, archiving
purposes, or for error searches. All copies must include the property right notice ofthe original Software and all copies must be destroyed after fulﬁllment of their
purpose. Customer shall ensure that the programs and documents as well as
copies of all Software are not accessible by third parties.
5.e. For licensing of third-party programs included in the scope of theOrder, the third-party licensing conditions and restrictions regarding use shallapply.
5.f. For individual Software created for Customer by Axess, the scope ofservice shall be determined by the speciﬁcations agreed to in writing, signedby both Customer and an authorized Axess representative. Non-speciﬁed
but necessary features may be created by Axess in Axess’s sole and absolute
discretion. Axess shall retain ownership of all source programs and any rights
attached thereto.
6.
Maintenance of Software
Upon conclusion of installation and training on Software, Axess shall provide
support and maintenance of the Software pursuant to an agreement forsuch support and maintenance entered into by Customer and an authorized
representative of Axess. Axess shall make updates available to Customer
by download, CD, or other means, and Customer shall be responsible for
installation of all updates. If Customer wants Axess to install updates, Axessshall invoice the costs of installation of updates to Customer, separate fromthe agreed upon support and maintenance agreement. Maintenance ofSoftware shall be performed at the ﬂat rate for such services set forth in the
support and maintenance agreement. Axess insures that support services are
performed properly by qualiﬁed personnel, with reasonable care and attention. All support and maintenance shall be performed during Axess’s regularbusiness hours by remote maintenance. Axess can, at its discretion, perform
support and maintenance services, at Customer’s business premises.
6.a. Troubleshooting (“Bug-Fix” Service)
6.a.i. An error or “bug” in the Software exists if the installed Software
produces a reproducible error that deviates from the corresponding service
speciﬁcations in the respective valid Software version. Remedies including
installing a “Bug-ﬁx”, a software update, or an appropriate workaround.
6.a.ii. Axess shall use best efforts to resolve recognized bugs for which Axessis responsible within a reasonable time after discovery. Axess is not liable andis not obligated to ﬁx any issues that are impeded by defects caused by andnot remedied by Customer.
6.a.iii. Axess may hire subcontractors to provide support services without
requiring the consent of Customer.
6.b. Helpdesk
6.b.i. Axess shall provide a central e-mail address and telephone number toCustomer for support questions and services during certain time periods as
set forth in the service and maintenance agreement with Customer (i.e.,summer season, winter season, event operation, or whole-year operation).
6.b.ii. Axess shall use its best efforts to respond to Customer inquiries withina reasonable time after receipt. Axess’s business hours are listed at
www.teamaxess.com.
6.b.iii. Support services shall include application advice per telephone ore-mail, and assistance with interference arising from the use of Software andAxess Products. Support services may only be used by trained personnel.
6.b.iv. The support in the execution of tasks for daily operations (e.g. creationof new tariffs, re-conﬁguration of an access control system, etc.) is notincluded in this service and will be charged separately.
6.c. Software Update Service
6.c.i. Within the scope of Axess’ services, new releases for software
programs will be issued. Update Services include the provision of new
releases in the originally agreed scope of functions.
6.c.ii. Axess is not obliged to provide software-upgrades (new versions,releases or inline-releases) unless the delivery of upgrades and the paymentof upgrades fees have been agreed upon in a separate agreement(e.g. contract including software maintenance)
6.d. Server availability
6.d.i. Axess guarantees the availability of a server, its network, and interfaces
used for connection to the Internet at the rate of ninety-nine percent (99%) on
an annual average. Downtime caused by scheduled maintenance work is notincluded in this average.

6.e. Obligations of Customer to Provide Assistance
6.e.i. For the quick and successful processing of error messages, Customer
will forward such messages to Axess and reference its contract number as well
as a full description of the error.
6.e.ii. Customer shall comply with Axess’s instructions and shall makereasonable effort to enable Axess to perform any service and/or maintenancerequired, which may include supplying Axess with information, support,materials and access to operating means that are necessary to install all
Service Packs and Hotﬁxes and to procure, install or maintain all operatingmeans, telephone lines, Internet accesses, communication interfaces andhardware necessary for use with Axess Products and Software.
6.e.iii. Customer shall use qualiﬁed and trained personnel for use of Axess
Products and Software licensed to Customer.
6.e.iv. Customer shall comply with all provisions under applicable local,
national and EU data protection laws (GDPR (cf. 8)). If a claim is asserted
against Axess by a third party for Customer’s violation of any local, national
or EU data protection law, Customer shall indemnify Axess and hold Axessharmless therefrom.
6.e.v. Customer shall make available its computer systems, software
programs, protocols, diagnosis documents, data used by Customer, online
connection for remote diagnosis and remote maintenance, free of charge to
Axess, and Customer shall support Axess in this respect.
6.f. Liability
6.f.i. Axess is not liable for interferences to the ability to retrieve data stored
on the agreed upon storage space on the Internet or other access to theserver, which may include interfaces to the Internet, and interference owing to
failure of lines or networks of other operators, the causes of which are not on
the server or Axess network.
6.f.ii. Axess is not liable for interruption to service owning to force majeure.
For other interruption to service, Axess is only responsible to the extent suchinterference substantially exceeds permissible downtimes set forth in 6(d).
6.f. iii. Axess is not liable for interference, interruption to service, anddamages resulting therefrom, that are the result of improper use or misuse of
the Software or Axess Products by Customer.
6.f.iv. Axess is not liable for loss or deletion of data stored on the agreed
upon storage space, unless such loss is caused by the willful misconduct orgross negligence of Axess.
6.g. Term and Settlement For Software License Agreement
6.g.i. The initial term of any agreement, which includes software services, forlicense and maintenance, is ﬁve (5) years. After ﬁve (5) years, the term will be
automatically renewed for one (1) year periods if Customer does not provide
written notice of termination within three (3) months before the expirationof the current term. The maximum term of any license agreement is nine (9)years. Any license agreement beyond nine (9) years shall be renegotiated andset forth in a new written agreement.
6.g.ii. The parties shall have the right to terminate a license agreement whengood cause is shown. “Good cause” shall mean:>
Bankruptcy proceedings are commenced by either Axess or the Customer;>
Judicial proceedings against the Customer are commenced that would
impede its ability to pay Axess or against Axess that would impede
its ability to provide Axess Products and Software as set forth in theagreement(s) between Customer and Axess; or>The agreed payments have not been made within thirty (30) calendar
days after the due date and notice has been provided;>
A party breaches its contractual obligations and this breach is not ended
within a reasonable deadline at the written request of the other party.
6.g.iii. All service and maintenance will be invoiced by Axess at the
beginning of each accounting year.
6.h. Price Adjustments For Support and Maintenance Service
6.h.i. Axess may adjust agreed upon ﬂat rate fee(s) on an annual basis bycomparing actual expenses to costs that exceed ten percent (10%) of theprices set forth in the support/maintenance agreement.
6.h.ii. On an annual basis, the prices for support services will be subject toany increase or decrease in the Consumer Price Index (CPI) based on theConsumer Index of STATISTIK AUSTRIA for the preceding year (the “Index”).
If the Index no longer exists, then any increase or decrease shall be carriedout according to the index which replaces the Index and that results inapproximately the same ﬁnancial effect.
6.h.iii. Costs of travel, accommodation and travel time for the person(s) hired
to perform support and maintenance service will be charged to Customer asfollows: Hotel category is 3 star rates; railway class is 2; official mileage
allowance for travel by car; rental of auto is economy car; airline ﬂight iseconomy; overseas is premium economy.
6.h.iv. Not included in any ﬂat rate fee(s) are services provided due to operating
system changes, hardware changes, and/or changes to non-contractual
reciprocal program-based software programs and interfaces, individual
program adjustments or new programming and program changes owning tochanges to statutory regulations requiring changes to program logic, remedyof errors caused by improper treatment by Customer, failure to Customer toperform stipulated measures such as backups, or by third parties and data
conversion, restoration of data stocks and interface adjustments.
6.h.v. Axess is and shall be released from all support and maintenanceobligations if program changes are attempted or performed on the Software
and/or Axess Products by Customer’s employees or third parties, without theprior written consent of an authorized Axess representative, or if the Software
is not used properly.

General Business Terms
and Conditions International (GTC)
7.
Ticket and Accessory Delivery
7.a. All materials produced by Axess for printing, such as typesets, printing
plates, lithographs, photographically produced ﬁlms and plates, cutting diesand other work aids used in the production process shall remain the soleand exclusive property of Axess, even if Customer has provided partial or full
payment for the same. All work aids provided by another company hired by
Axess shall remain the sole and exclusive owner of such property.
7.b. Axess guarantees that the delivered tickets will function correctly on
its output devices and readers so long as Customer complies with all Axessprovisions concerning storage and recommended useful life of the products.
Tickets and chip cards are subject to the effects of ageing with storage anduse. Axess recommends the careful examination of all tickets prior to
distribution. The following list details the useful life of tickets and cards:
Barcode tickets:
3 daysOneway cards:
30 days
SmartCard lite:
6 months
Reusable SmartCards:
24 months
Deviations in color on tickets and cards may occur due to production andmaterial availability with one, or between various deliveries to Customer.
Proofs and sample tickets are approximations of actual colors of the delivered
tickets. Tickets made of plastic are mostly break- and tear-proof within an
ambient temperature range of -20°C to +50°C. Instructions regarding storage
deadlines and storage conditions are printed on ticket/card packaging.
7.c. Customer will absorb excess or shortfall of up to ﬁfteen percent(15%) of ordered printed products. Axess reserves the right to make partial
deliveries. Axess shall not be held liable for printing and design errors when
Customer has proofed copies described by Customer as “ready to print”.
Set changes ordered by telephone or other non-written communication will
be made by Axess without any liability for accuracy. Contract orders that are
produced as customer-speciﬁc production, cannot be changed from the orderconﬁrmation and must be accepted by Customer in the full quantity ordered.
7.d. The warranty period for tickets is limited by the storage deadline
marked on the packaging. In no event is the warranty period longer thantwo (2) years for any tickets or cards. The sole remedy of Customer within
the warranty period shall be repair or replacement of goods, at Axess’s sole
discretion. Customer shall report all defects in writing to Axess immediately
after such defect occurs, describing the defect, and by enclosing samplesof the defective goods. Replaced and/or returned goods shall become thesole property of Axess. If tickets delivered by Axess are speciﬁed for use on
non-Axess systems, and such tickets feature a comparably more than averagefrequency of function errors with the output on output devices, or with theuse of reading devices, and these faults are clearly a result of deﬁcient qualityof the delivered tickets, Axess shall have no liability for such tickets so longas Axess provides proof to Customer within a reasonable time period, thatpossible function errors are not the result of deﬁcient quality of the delivered
tickets.
7.e. Customer shall make written complaints regarding printing errors
or delivered quantities in writing to Axess within eight (8) calendar days ofreceipt of the goods. The goods for which the complaint is made are to be
stored until settlement of the complaint and shall be sent to Axess or adesignated third party in the original packaging upon request, at the cost of
and risk to Customer.
7.f. Axess shall be the sole owner of all copyrights and the right toreproduction of any products. Customer warrants that it is the sole owner ofthe reproduction rights to all printing templates, provided by Customer, orordered printed images, lettering, fonts, etc. Since Axess is the holder andowner of all copyrights and rights of use under ancillary copyrights todelivered printed products, or parts thereof, Customer shall only acquire theright, with the acceptance of the delivery, to distribute the delivered products(§ 16 Urheberrechtsgesetz - Copyright Law); incidentally, the rights of use(and in particular, the right of reproduction), shall remain unaffected and solely
owned by Axess. Axess holds the exclusive right to use reproduction means(set, ﬁlms, etc.) produced by it, and printed products for the production of
reproduction pieces. Axess is not required or obligated to examined whether
the Customer is entitled to the right to reproduce printing templates provided
by Customer, or otherwise to use such templates in the speciﬁed manner, but
Axess is entitled to assume Customer is entitled to all of those rights that arenecessary for the execution of the order. Customer shall indemnify Axess andhold Axess harmless against all claims that are asserted by third parties forinfringement of copyrights, ancillary copyrights, other intellectual property
rights, or personal protection rights. Axess shall report such claims to
Customer as soon as possible and will use best efforts to give third parties
notice in case of the assertion of such a claim in court. If Customer does notjoin the proceedings as a joint litigant of Axess following notice to a third
party, Axess is entitled to defend against any claim and to hold itself harmlesstherefrom notwithstanding the legality of the claim asserted.
7.g. Axess is entitled to print its corporate name and/or its trademark
designation on all printed products without Customer’s approval.
8.
Data Protection
8.a. The Customer and Axess agree to comply with all provisions underapplicable law regarding data protection, according to General Data
Protection Regulation (“GDPR”).
8.b. Axess processes personal data on behalf of the Customer based on thecontract needs of the individual Customer, and whereby the subject matter,scope, type, categories of the processed data, purpose of the processing andcategories of persons concerned (customer data) result from the respective

contract entered into between the contracting parties. Data processing takes
place exclusively in a member state of the European Union whereby
cross-border data processing in accordance with Article 4 Z 23 GDPR (within
the Union) must be communicated to the Customer, as responsible party, intime before the start of processing, so that Customer can object. Silence on
this notiﬁcation means consent to processing.
8.c. Axess has implemented technical and organizational measures toensure that the processing of data is carried out in line with the requirementsof GDPR and guarantees the protection of the data subject’s rights. The
organizational and technical measures are set forth in the Annex entitled“Security Policy”. By agreeing to and signing these GCT, Customer agrees
to the technical and organizational measures set forth in the Security Policy.
Axess’s compliance with the Security Policy and any general and individual
instructions of Customer with regarding to personal data (such as deletionof the customer data, anonymization of data, etc.) provides protection of thecontractual data applications by Axess. A claim of whatever kind can only be
brought if a breach has occurred.
8.d. Changes to Axess’s technical and organizational measures that guarantee consistent standards of protection for the processed personal data or that
improve this standard, shall be deemed to be approved and will be provided
to Customer upon written request for the same.
8.e. Axess undertakes to only process personal data within the scope ofexisting contracts and according to individual instructions from the Customer.
If it is obligated to disclose such data to third parties by local, national or EU
law, Axess shall inform Customer of these legal requirements beforehand if
the relevant law does not forbid such notiﬁcation. Processing of data for
Axess’s own purposes requires the written consent of the Customer.
8.f. Axess may use sub-processors in the processing of personal data. If
Axess changes or intends to change sub-processors, Customer shall be
notiﬁed in advance in writing so that it can ﬁle an objection. If notiﬁcationof such change is not possible (such as in the case of imminent danger)
Axess may enter into a written contract with the subcontractor so long as thesubcontractor agrees to be bound by all relevant local, national and EU dataprotection laws.
8.g. Before any personal data is shared and before working with such data,
Axess shall ensure that all Axess personnel who deal with data processing have signed a conﬁdentiality agreement that addresses processing of
personal data. The conﬁdentiality agreement shall extend beyond terminationof such Axess personnel. Information shall not be shared unless required by
local, national or EU law.
8.h. Axess shall take all technical and organizational measures to aid
Customer in satisfying the rights of data subjects according to Chapter III
GDPR (information, inquiry, correction, deletion, restriction, data portability,
opposition and automated decision-making in individual cases) within thestatutory deadlines.
8.i.
Axess shall aid Customer by providing data in compliance with the
obligations set out in Articles 32 to 36 GDPR (processing security, notiﬁcationof any personal data breach to the supervisory authority, notiﬁcation to theperson concerned in case of a personal data breach, data-protection andprivacy impact assessment, prior consultation).
8.j.
Axess shall make all necessary information (i.e., existing certiﬁcations,
technical and organizational measures, etc.) available to Customer to proof
compliance with Article 28 GDPR upon written request. Axess further enables
and contributes to examinations – including inspections – carried out by
Customer or another auditor appointed by Customer.
8.k. Axess shall inform Customer if there is a breach of personal data or if
Axess is of the opinion that an instruction of the Customer violates the dataprotection provisions of applicable local, national and/or EU law.
8.l.
Upon termination of the agreement between Customer and Axess,
Axess shall use best efforts to return all persona data to Customer in a form
that is customary for data processing, or to delete this data, if there is no
obligation to store the personal data according to local, national or EU law.
9.
Warranty
9.a. Axess provides a warranty for defects in its products that exist uponhand-over to Customer. § 924 Sentence 2 ABGB according to which defects
existed upon hand-over if the defect occurs within six (6) months after thehand-over until proof of the contrary, is excluded. Customer must prove theexistence of any defect at the time of hand-over.
9.b. The warranty commences upon delivery of the products, or, if
commissioning is part of the contract ,with the declaration of operational
readiness by Axess. If there is no speciﬁc declaration of operational readinessdone by Axess, the warranty starts with the commissioning by Customer.
9.c. For defects in immovable objects, the warranty period is one (1) year,
if no longer warranty period is mandatory by local law.
9.d. The warranty period is six (6) months for defects in movable objects.
Axess shall honor warranties by subsequent improvement or replacement of
the goods. Onsite repairs are not included in the scope of warranty, unlesssuch service is expressly included in the contract with Customer. For replacedparts, the aforementioned warranty applies.
9.e. In its absolute sole discretion, Axess shall remedy defects that a
Customer properly notiﬁes Axess of and within the warranty period, by substitutedelivery (exchange of goods) or improvement (subsequent improvement
and/or replacement of the missing part). A customer claim for refund or pricereduction shall only exist if, after Axess’s review of the defect, improvement
or substitute delivery cannot be performed, are impossible, will be associatedwith a disproportionately high amount of work for Axess, or the improvement orGeneral Business Terms
and Conditions International (GTC)
substitute delivery have failed, whereby a claim for refund further presumes
that the defect/failure is not a slight defect. In the case of slight defects, Axess
will decide whether the resolution will be an improvement or price reduction.
9.f. Defects to hardware: Unless otherwise agreed to in writing in thecontract, Customer bears the costs and risk for the transport of hardware to
Axess for warranty inspection as well as the such costs and risk for thetransport when returning hardware to the Customer.
9.g. Defects to software programs: As soon as possible (which may dependon the release of improved software versions), Axess will ﬁx defects toprograms within the agreed upon warranty period that existed at hand-overto Customer. Defects in customer-speciﬁc program developments will beﬁxed within the scope of that program’s warranty and warranty period.
9.h. Customer acknowledges, agrees, and understands that according to
the current technical development status, errors cannot be fully excluded insoftware production. Such errors shall not be deemed “defects”. In the case of
defects that substantially impair the use of software programs, the provisions
set forth in 9(g) shall apply, with the condition that the installation of an
improved software version or instruction for the remedy or bypass of thecause of the defect are also to be seen as a sufficient subsequent improvement,
so long as customary use is made possible by such improvement. Except
as speciﬁcally provided in these GTC, no warranties, other than the statedproduct warranties, are expressed or implied with respect to the products,
including any implied warranties of merchantability or ﬁtness for a particularpurpose.
9.i.
Limitation on warranty: The devices and their associated software may
only be operated by Customer according to the instructions for use, operating
instructions and license provisions set forth by Axess. In case of improper use,
improper storage, care, maintenance, or repair by anyone other than authorized
contractual dealers of Axess, any warranty claim shall be void and Axess shallhave no liability for resulting damages. Axess does not and shall not assume
any warranty for defects and interferences owing to improper use or use ofnon-certiﬁed materials by Customer or third parties, deﬁcient or faulty
operation or maintenance, or natural wear and tear.
9.j.
Slight deviations, in particular with regard to the surface condition,
shades, construction, or software, shall not be deemed a defect within thescope of customary trade practices, and do not entitle Customer to assert
warranty claims for the same.
9.k. Interferences and defects caused by deﬁcient and/or unstable preliminary
services, in particular, energy supplies, networks, etc., are excluded fromwarranty claims and/or claims for damages. The warranty shall lapse in thecase of non-authorized changes to the services set forth in the contract with
Customer.
9.l.
Services such as the operation of servers, computer performance, andweb services will be performed with customary care and attention, reliability
and availability. Axess shall not and does not warrant the services areaccessible without interruption, that the requested connections can always
be established, or that stored data shall be retained under all conditions.
Customer shall not be entitled to any claims whatsoever as a result of
downtime or impairments over the course of interferences, maintenance,
installation work or online problems.
9.m. Deadlines to report a complaint: Customer must in accordance with§§ 377 ff. UGB inspect the goods upon receipt and report obvious defects
including damage during transport, incompleteness, deviations from theorder, and deliveries in error, by stating the exact nature of the complaint inwriting to Axess within three (3) calendar days from receipt of the goods. If
Customer does not satisfy this obligation to inspect and report within thisdeadline, Customer forfeits the warranty on the goods and the right todamages. In the case of obvious defects, this deadline will begin on the dayof commissioning, and with hidden defects, on the day on which the defect is
discovered or remained undiscovered owing to negligence. Hidden defects
are to be reported within the same deadline from their occurrence (three (3)calendar days), in a complete and written manner by stating the exact defect,or warranty claims of Customer shall lapse.
10. Damages
10.a. Customer waives any and all claims for damages of any kindwhatsoever against Axess and/or its employees as a result of negligence,as such waiver may be permitted by law. This liability exclusion applies
to damages due to a defect and also to all damages caused by faulty
condition(s). Additionally, Axess shall not be liable to Customer forconsequential damages and indirect damages such as lost or missed proﬁt,business interruptions, lost orders, interest loss, damages payments, etc.
Claims for damages as a result of willful misconduct or gross negligence
are not excluded. Liability for personal injury and liability under the productliability law remain unaffected.
10.b. If damages were not caused by the willful misconduct or grossnegligence of Axess, Customer’s claims for damages are limited to ﬁfty
percent (50%) of the net order value, with a maximum recovery ofEURO 100.000. If Axess does not provide deliveries or services in timeand such fault causes device conﬁgurations to not operate the equipment,
Customer may seek damages up to the amount of one half percent (0.5%) of
the value of outstanding goods for each week of delay, with a total maximum
recovery of ﬁve percent (5%) of the total order purchase price. Customer
waives all claims against Axess beyond those set forth in this Section 10.
10.c. If the Order or other contract calls for customer-speciﬁc programs
developments, the ﬁrst eight (8) weeks after commissioning shall be deemeda “trial period.” During the trial period, Customer shall have no right to bringany damage claims against Axess unless Axess caused such damage by willful
misconduct or gross negligence.
11. Payments
11.a. Prices and terms of payment are set forth in Customer’s speciﬁc Orderconﬁrmation and are deemed net, duty unpaid and untaxed ex works. Axessmay request a bank guaranty to secure payments. Unless otherwise agreed toin writing, payments are to be made in EURO.
11.b. Unless otherwise agreed upon in writing, the following shall apply as
payment dates: thirty percent (30%) of the Order value due with the placement of the Order; sixty percent (60%) of the Order value due with readinessfor delivery (prior to shipment); and ten percent (10%) of the Order value due
thirty (30) days after delivery.
11.c. Invoices issued by Axess are due within ten (10) calendar days after the
invoice date without any deduction and free of any service charge. Payment
instructions, checks and bills of exchange will only be accepted if set forth ina written agreement that is agreed to and signed by both parties. Warranty
claims made by Customer, claims for damages or claims for non-fulﬁllment do
not entitle Customer to retain or to offset payments due under the Order or
per an Axess invoice.
11.d. Default of payment: If Customer does not make an agreed upon
payment within thirty (30) calendar days from the signing of the Order orother agreement, Axess is entitled to cancel the Order or other agreement
immediately. In the case of such cancellation, Customer shall have no claim
for damages. Axess shall be entitled to charge and collect from Customer, ten
percent (10%) of the gross Order amount, in addition to any other claims andrights Axess may have against Customer.
11.e. In the event of default of payment(s), interest shall accrue on all amounts
payable and outstanding at the rate of ten percent (10%) per year as well as
dunning fee of EURO 15,00 for each reminder. Any claims of the Customer
for retention and offsetting are excluded. The plea for uncertainty is excluded.
Customer shall be solely liable for all costs incurred by Axess to collect any
amounts due under the Order and/or other agreement(s), including without
limitation, out-of-court and in-court collection of claims and attorney’s fees.
11.f. If Customer is in default with a payment for longer than four (4) weeks,
Axess shall not be required to perform or provide any further services,delivery obligations, or warranty obligations for the duration of the delay.
11.g. Payments are deemed to be made if the amount due has been
received into one of the accounts cited on Axess’s invoice forms.
12. Reservation of Title
12.a. Axess retains ownership rights in the form of a secured interest in
the goods and software delivered to Customer until Customer has satisﬁed
all payments and other contractual obligations. In the event payment is notmade as set forth in the Order and/or other written agreement between theparties, Customer grants Axess the right to separate and remove the goods
and software, even if ﬁrmly connected to the ground or a building and to takethem into its safekeeping. Axess shall only hand over the goods and software
after full payment of the outstanding claims and the cost of disassembly,
storage and expected costs of reassembly are paid to and received by Axess.
Axess shall be entitled to ﬁle the necessary secured interests in the country
in which the goods and software are located to protect its security interest
therein.
12.b. Customer shall mark all goods and software as the property of Axess
until Customer satisﬁes all contractual obligations including payments.
12.c. Customer shall defend the good and software against third party
claims and shall inform Axess of such claims immediately.
12.d. In case of Customer’s default in payment, Customer shall immediately
hand over all goods and licensed software products to Axess upon request.
A request for the return of goods and software by Axess shall be deemed acancellation of the Order and/or other written agreement(s) if Axess expressly
states such cancellation in writing. Axess may sell the recaptured property(including goods and software) on the free market and the proceeds of suchsale(s) shall offset its claims against Customer. In the event of default of
payment by Customer, Axess may require advance payment or additional
security in order fulﬁll future deliveries and services.
13. General Provisions
13.a. These GTC and all schedules, annexes and exhibits attached hereto: (a)constitute the entire agreement among the parties with respect to the subject
matter hereof and supersede all prior agreements and understandings, both
written and oral, among the parties with respect to the subject matter hereof;(b) are not intended to confer upon any other person, entity, or other third
party any rights or remedies hereunder, unless expressly provided otherwise;and (c) shall not be assigned by operation of law or otherwise except asotherwise speciﬁcally provided.
13. b. Any general business terms and conditions set forth by the Customer
are not binding. Axess’s failure to reply to any deviating business terms andconditions shall not be deemed consent to such terms.
13.c. In the event that any provision of these GTC or the application thereof,
becomes or is declared by a court of competent jurisdiction to be illegal, void,or unenforceable, the remainder of these GTC will continue in full force andeffect and the application of such provision to other persons or circumstances
will be interpreted to reasonably give effect to the intent of the of parties
hereto. The parties further agree to replace such void or unenforceable

General Business Terms
and Conditions International (GTC)
provision of these GTC with a valid and enforceable provision that willachieve, to the greatest extent possible, the economic, business and otherpurposes of such void or unenforceable provision.
13.d. The Customer will comply with statutory export bans and export
restrictions.
13.e. The parties shall hold all operating secrets disclosed between themconﬁdential for an unlimited period of time. In the event of a breach of the
Customer or persons to be attributed to it, the Customer shall pay liquidated
damages to Axess of tewnty percent (20%) of the gross order amount,
without any requirement to apportion fault. This provision shall survive
termination of these GTC.
13.f. Customer and Axess agree, that for a period of one year after terminationof any contract between the parties, they shall not (i) induce or attempt to
induce employee or officer of Axess or the Customer, to leave the employ of,or terminate its affiliation with Axess or the Customer, or in any way interferewith the relationship between Axess or the Customer, or any of their respective
affiliates and any such person, or (ii) induce or attempt to induce any
customer, supplier, licensee or other business relation of Axess or the
Customer, or any of their respective affiliates to cease doing business with
Axess or the Customer, or their respective affiliates or in any way interferewith the relationship between any such customer, supplier, licensee orbusiness relation and Axess or the Customer or any of their respective
affiliates. The party that breaches this nonsolicitation provision shall be liable
to the nonbreaching party in the amount of the annual salary of the employee
who was so induced by the breaching party.

13.g. All of the terms and conditions set forth herein shall be binding uponand shall inure to the beneﬁts of the parties hereto and their respective heirs,
legal representative, successors and assigns.
13.h. These GTC shall be governed by and construed in accordance withthe laws RIAustria, regardless of the laws that might otherwise govern underapplicable principles of conﬂict of laws thereof. The application of the
UN-convention on contracts for the International Sale of Goods (CISG) is
explicitly excluded.
13.i. For purposes of any action or proceeding involving these GTC or anyof the obligations of the parties, the parties hereby irrevocably submit to
the jurisdiction of the courts of Salzburg, Austria, and agree not to raise andwaives any objection to or defense based upon the jurisdiction or venue ofany such court or based upon forum non conveniens. The parties agree notto bring any action or other proceeding with respect to these GTC or withrespect to any obligations set forth herein in any other court unless suchcourts of Austria determine that they do not have jurisdiction in the matter.

Security Policy
1.
Preamble
The subject matter, scope, nature, and purpose of data processing shallresult from the business relationship based on the sales & service agreement
concluded between the parties and shall replace all previous agreements regarding this matter. These Security Measures shall supplement the sales-contract concluded between the Customer and Axess insofar as it relates to theprocessing of customer data and shall be deemed an integral part thereof.
Axess guarantees the following IT security measures within the framework of
the customer relationship between Axess and the Customer.
2.
General technical and organizational measures
Axess will always take all measures necessary in accordance with the GDPR
for the processing of the transferred data in the data processing systems. It
ensures that the internal organization is designed to meet the requirementsof data protection. The following terms apply regardless of where the serveris hosted.
2.1 Intended use control:
It is guaranteed by the following measures that data collected for different
purposes are processed separately:>
Software- based (e.g. Customer segregation)>
Segregation through access regulation (database principle)>
Segregation of test and current data>
Segregation of test and current systems (technology, programs)
2.2 Pseudonymization
Insofar as possible for the respective data processing the primary identification
features of the personal data will be removed in the respective data applicationand stored separately.
2.3 Input control:
It is guaranteed that it can be subsequently checked and determined whether
and by whom personal data are entered in, changed, or removed from dataprocessing systems. Axess will document or record inputs/logfiles for thispurpose.
2.4 Privacy by Design & Privacy by Default
Appropriate default settings as part of the technical and organizational
measures ensure that, as a matter of principle, only personal data whose processing is necessary for the specified processing purpose is processed.
>
Personal data will only be collected if they are necessary for theprocessing of the sales-contract (e.g. season tickets, etc.)>
The setting of cookies in Axess web-shops is only possible with theconsent of the user>
The use of the personal data for marketing purposes is only permitted
by the active consent of the user
3

Technical and organizational measures in case of server
hosting by Axess
If the customer uses Axess DATA CENTER SERVICE, it is ensured that security
areas and the circle of authorized persons or access authorizations aredefined, access routes are secured appropriately, and data carriers are controlled and stored securely. The following measures apply only if the server ishosted by Axess.
3.1 Admission control:
Unauthorized persons are prohibited from gaining admission to data processing systems, with which data are processed or used. The computer rooms
are located in an office building that is classified as earthquake-proof. Only
IT, Facility and Management employees have access to the premises. Access
control is ensured by the following measures:>
Authorization-/Chipcard
The presence in the security zone is recorded. Non-authorized personnel andpersons who do not belong to the company (service technicians, consultants,
cleaning staff, etc.) may only enter the rooms when accompanied by authorized persons. The admission control is supported by the following further
organizational/technical measures:>
Alarm system>
Building surveillance>Video technology
3.2 Entry control:
A use of the data processing systems by unauthorized persons is prevented by thefollowing measures:>
Password
Each authorized person has an own password that is only known to him/her, whichmust be changed at regular intervals. Automatic protocols (Log files) are createdregarding all activities on the data processing and telecommunication system. The
use of data processing systems with the help of equipment for data transmission
by unauthorized persons is prevented by the following measures:>
VPN (Virtual Private Network)
3.3 Access control:
It is guaranteed that the persons authorized to use a data processing system
can exclusively access their data that are subject to access authorization andthat data cannot be read, copied, changed, or removed without authorization

during the processing, use as well as storage. The restriction to the accesspossibility of the authorized person exclusively to the data subject to his accessauthorization is guaranteed by the following measures:>
Automatic examination of the access authorization (in the system)
3.4 Transfer control:
It is guaranteed that personal data with the electronic transmission or during
their transport or their storage on data carriers cannot be read, copied,changed, or removed without authorization and that it can be checked anddetermined, at which point a transfer of personal data is foreseen by datatransfer devices. The shipment of data carriers is documented and controlled
by registration and accompanying documents. It is not permitted to bring anduse private data carriers into the rooms. Data carriers are destroyed in thefollowing manner:>
Magnetic data carriers by write-over and physical destruction(external service provider)
Insofar as the internet is used to forward personal data the following security
measures will be used:>
Firewall>
Virtual Private Network (VPN)
3.5 Availability control:
It is guaranteed by the following measures that personal data are protectedagainst accidental destruction or loss:>
Daily/weekly/monthly/annual data backup>
Storage Area Network (SAN)>
Disk mirroring (RAID among others)>
Uninterruptible power supply (UPS)>
Overvoltage filter>
Emergency generator>
Outsourcing of data>
Fire prevention devices
3.6 Data protection management
It is ensured that a data protection management is set up and implemented.
The data protection management is broken down into the following points:>
List of processing activities>
Contract data processing>
Data protection impact assessment>
Incident response management>
Report of breaches of data protection>
Training>
PDCA (Plan, Do, Check, Act): regular checks
3.7 Incident response management
Measures were taken concerning how the responsible persons should react
to potential scenarios. These include data security breaches, DoS (Denial ofService), DDoS (Distributed Denial of Service), gaps in the firewall, outbreaksof viruses or malware and threats by insiders.
The incident response management is divided into six important phases:>
Preparation: Both the users as well as the IT employees are trained orinformed that potential incidents happen, and which steps have to be
initiated.
>
Identification: Determination whether an event concerns a dataprotection incident.
>
Containment: To limit the damages caused by the incident and isolate
the affected systems to avoid further damages.
>
Eradication: To find the cause or what triggered the incident off and to
remove the affected systems from the productive environment.
>
Recovery: To integrate affected systems into the productive
environment again, after it has been ensured that no further threats
exist.
>
Gained knowledge: Completion of the incident documentation andanalysis what the team or the company can learn from the incident. Thisway future responses can be improved under certain circumstances.
4
Access to Customer Data
In order to provide adequate support in case of problems, Axess, as data-processor, reserves the right to access the Customer system or data, provided
that such access is covered by the sales-contract between the Axess and theCustomer or the Customer has consented to such access, or the reseller has
passed on the desired request of service to Axess on behalf of the customer.
Axess guarantees that:>any physical access to the hardware of the data center takes place only
if the customer obtains the Data Center Service from Axess;>
Access to the Customer’s data via the remote maintenance tool only inthe case described above and with the consent of or on behalf of theReseller and/or Customer;>
Access to the local devices is only granted in case of support uponrequest of the customer or the reseller.
5
Order processing:
Supplementary to the present business relationship, these provisions on commissioned processing ensure that all mutual obligations under the General
Data Protection Regulation (“GDPR”) are fulfilled.
Axess processes personal data on behalf of the Customer, whereby the subject, scope, type, categories of data processed, the purpose of the processing,Security Policy
as well as the categories of data subjects (Customer Data) result from therespective sales contract concluded between the contracting parties. These
provisions on commissioned processing therefore supplement all agreements
concluded between the Customer and Axess insofar as they relate to theprocessing of personal data.
The data processing by Axess shall be carried out exclusively in a Member
State of the European Union, whereby cross-border data processing pursuant
to Article 4 line 23 DSGVO (within the Union) must be notified to the Customer, as the responsible party, in due time prior to the commencement of theprocessing, so that the Customer can object. Silence to this notification means
consent to the processing.
5.1 Obligations of the Processor:
By signing the purchase contract, the customer agrees to the technical and organizational measures set forth in this policy. By implementing this policy andcomplying with the customer’s general and individual instructions regarding
personal data (e.g. deletion of customer data, anonymization of data), Axess
ensures a state-of-the-art level of protection of the contractual data applications, so that claims of any kind can only be made in the event of a breach.
Changes to the technical and organizational measures that ensure a consistent level of protection for the personal data processed or increase such level
shall be deemed approved and shall be disclosed to the Customer uponrequest but need not be disclosed to the Customer by Axess.
Axess shall take the technical and organizational measures described above
to enable the Customer to comply with the rights of data subjects under
Chapter III of the GDPR (information, access, rectification, erasure, restriction,
data portability, objection as well as automated decision-making in individual
cases) within the statutory time limits.
5.2 Data processing
Axess undertakes to process personal data only within the framework of existing contracts and in accordance with the individual instructions of the customer. If Axess is obliged to hand over the data to third parties by law, Axess will
inform the customer about the legal obligation to disclose the data. Any othertransfer of data for purposes outside of the contractual relationship shall only
take place on the instruction of the customer based on a written order.
Axess shall ensure that all persons entrusted with data processing are boundto confidentiality prior to commencement of their activities - with confidentiality remaining in force even after termination of their activities - or that they are
subject to an appropriate legal obligation of confidentiality.
5.3 Duty to inform
Axess shall assist the Customer in complying with the obligations set out
in Art 32 to 36 GDPR (security of processing, notifications of personal data
breaches to the supervisory authority, notification of the person affected by apersonal data breach, data protection impact assessment, prior consultation)
Upon request, Axess shall provide the Customer with all necessary information (e.g. existing certifications, technical and organizational measures,etc.) to demonstrate compliance with the obligations set forth in Article 28of the GDPR (obligations of the Processor). Furthermore, Axess shall enable
and contribute to audits - including inspections - carried out by Customer oranother auditor appointed by Customer.
Axess shall inform Customer without undue delay in the event of a breach of
the GDPR or if Axess believes that an instruction of Customer violates dataprotection provisions of the Union or the Member States.
5.4 Order control
It is ensured that personal data processed on behalf of the client are only
processed in accordance with the client’s instructions. Axess maintains
contracts with external parties for the following types of commissioned dataprocessing:>
Data processing by external parties>
Data media destruction / disposal by external parties>
Maintenance and remote maintenance by external parties>
Administration / remote administration by external parties
The processing of personal data on behalf of the client - only in accordancewith the client’s instructions - is guaranteed by the following measures.
>
Written instructions>
Offer and order confirmation>
Pseudonymization
5.5 Sub-processors
Axess is authorized to use sub-processors for the processing of personal data.
Intended changes with regard to the sub-processor shall be notified to theCustomer in writing in sufficient time to enable the Customer to object tothe change. Excluded from this rule are situations in which notification is notpossible or feasible (especially in case of imminent danger). Axess concludes
a written contract with the sub-processors and agrees with them, mutatis
mutandis, the same obligations under data protection law as those presented
in this chapter.
The following sub-processors are contracted by Axess:>
CN Group CZ s.r.o.
>agency LOOP New Media GmbH>conova communications GmbH>SOTI Ireland Limited>
ilogs information logistics GmbH
In case of a purchase contract with an official reseller of Axess, Axess will only
deliver data to the respective contractor (partner or reseller).
6
Handling of the contractual data at the end of the agreement
Upon termination of the underlying business relationships, Axess shall return
all Personal Data to the Customer in a format customary for data processing
or delete it, unless there is an obligation to store the Personal Data under
Union or Member State law.
7
Final provisions
The Security Policy shall have the same duration as the duration of the business relationship between Axess and the Customer. The final provisions of thesame shall apply correspondingly to the order processing agreement.