USER MANUAL
Before using the TV, please read this manual
thoroughly and retain it for future reference.

ENGLISHFRANÇAIS
ES-A23031Q

ESPAÑOL

USER MANUAL
Before using the TV, please read this manual
thoroughly and retain it for future reference.

ENGLISHCopyright Statement© 2023 Hisense Company Ltd. All Rights Reserved.
All material in this User Manual is the property of Hisense Company Ltd. and its subsidiaries, and isprotected under US, CANADA, MEXICO and International copyright and/or other intellectual property
laws. Reproduction or transmission of the materials, in whole or in part, in any manner, electronic, print, orotherwise, without the prior written consent of Hisense Company Ltd. is a violation of Hisense Company Ltd.
rights under the aforementioned laws.
No part of this publication may be stored, reproduced, transmitted or distributed, in whole or in part, in any
manner, electronic or otherwise, whether or not for a charge or other or no consideration, without the priorwritten permission of Hisense Company Ltd.
Requests for permission to store, reproduce, transmit or distribute materials may be made to one of thefollowing addresses:
USA:

Hisense USA Corporation
105 Satellite BLVD Suite I,
Suwanee, GA 30024

CANADA: Hisense Canada Co., Ltd2283 Argentia Road, Unit 16
Mississauga, ON, Canada
L5N 5Z2
MEXICOIMPORTER:
Hisense Mexico S. de R.L. de C.V.
Blvd. Miguel de Cervantes Saavedra No 301
Torre Norte Piso 2, Col. Ampliación Granada
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RFC: HME110512IY3
TEL: (52) (55) 5531-3515
Hisense, and any and all other Hisense product names, logo’s, slogans or marks are registered trademarksof Hisense Company Ltd. and its subsidiaries. All other trademarks are the property of their respective
holders.
©2023. All rights reserved. Hisense and the Hisense logo are registered trademarks of Hisense. Other brandand product names are registered trademarks of their respective owners.

Disclaimer Page**Notwithstanding anything to the contrary, including in any or all descriptions, representations, statements
or other communications related to this Hisense device (hereinafter “Device”) made in any form whatsoever
and at any time, some or all of the pre-installed, or subsequently installed Application Services may not be
available or capable of functioning as intended by the provider of the Application Services in any or all usage
areas for reasons outside of Hisense’s control, including but not limited to, Internet access, local service
limitations, etc. Any purchase or use of the Device, including any Application Services, is purely at theuser’s risk. Application Services are provided on an as-available basis without warranties of any kind, either
expressed or implied, that the Application Service will be uninterrupted or error-free, including but not limited
to vagaries of weather, disruption of Service, acts of God, warranties of title, local or regional limitations,no infringement, NOR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULARPURPOSE. No advice or information given by Hisense, providers, affiliates, or contractors or their respective
employees shall create such a warranty. Hisense specifically disclaims responsibility for any or all Application
Services from functioning at any time, and by purchasing the Device, you accept such disclaimer without any
claim on Hisense. You are solely responsible for providing an active and working connection to the Internet,
along with any and all hardware and/or software necessary to use the Hisense Device as intended.
Disclaimer:
Images throughout this document are for illustrative purposes only and may differ from the actual
product.

Contents
First-Time Use
Using the E-Manual............................................................................................................................3
Home Screen......................................................................................................................................3
Connecting to the Internet..................................................................................................................3
Prepare Live TV................................................................................................................................. 5
Using External Devices...................................................................................................................... 5
Recommended Topics........................................................................................................................6

Enjoy Live TV
Channel Scan..................................................................................................................................... 7
Live Menu........................................................................................................................................... 7
Channel Edit....................................................................................................................................... 9
Learn about Live TV Support Settings.............................................................................................11

Benefits of Smart TV
Using a Google Account.................................................................................................................. 15
Using Voice Control......................................................................................................................... 15
Content Sharing................................................................................................................................18
Using Apps....................................................................................................................................... 18
Apps Settings and Permissions....................................................................................................... 19
Enhanced Viewing............................................................................................................................20

Connecting to External Devices
Remote & Accessories..................................................................................................................... 21
Connecting Bluetooth Devices......................................................................................................... 22
Sharing your Smart Phone/Computer Screen on the TV................................................................ 23
Using AirPlay and HomeKit..............................................................................................................24
Connecting USB Devices................................................................................................................. 25
Connecting Headphones.................................................................................................................. 25
Connecting Audio Visual (AV) Devices............................................................................................26
Connecting Speakers or Other Audio Receivers............................................................................. 27
Connecting a Digital Audio System with ARC/eARC.......................................................................27
Connecting a PC.............................................................................................................................. 28

Settings Overview
Picture............................................................................................................................................... 29
Screen...............................................................................................................................................32
Sound................................................................................................................................................33
Audio Output.....................................................................................................................................35
Network & Internet........................................................................................................................... 37
General............................................................................................................................................. 37
1

Contents
System message.............................................................................................................................. 40
Using Parental Control..................................................................................................................... 41
Reset to Factory Default.................................................................................................................. 42

EntertainmentGame................................................................................................................................................ 43
SoundBar Settings............................................................................................................................44
Sports................................................................................................................................................44
Media................................................................................................................................................ 45

Accessibility Features
Accessibility Menu Setup................................................................................................................. 49

Troubleshooting
FAQ...................................................................................................................................................50
Picture Issues................................................................................................................................... 56
Sound Issues....................................................................................................................................57
Network Issues................................................................................................................................. 57
Channel and Broadcast Issues........................................................................................................ 58
External Device Connection Issues................................................................................................. 58
HDMI & CEC Issues........................................................................................................................ 59
Application Issues.............................................................................................................................59
Media Files....................................................................................................................................... 59
Voice Service Issues........................................................................................................................ 60
Other Issues..................................................................................................................................... 602

First-Time Use
Using the E-Manual
View the embedded E-Manual that contains information about your TV's key features.
Disclaimer:
Instructions and images through this manual are only for reference and may differ from the actual product.

Launch the E-ManualPressbutton on your remote control to select Settings > System > Advanced System > E-Manual.

Scan the QR Code with your Smart Phone to open the E-Manual on your device.
Note:•

The black background icon stands for the button on the remote control.

•

The grey background icon stands for the icons on the screen of the device for selecting.

Use the Buttons in the E-Manual
SearchYou can use

icon on the top of the E-Manual to search for the product feature information, and the E-

Manual will provide all the titles and content that contains the search information.

Setting
You can use

icon on the top of the E-Manual home screen to adjust the text size.

Home Screen
All TV functions can be accessed from the Home screen.

Display the Home Screen
Pressbutton on your remote control to enter the Home screen.

To exit the Home screen, use your remote control or use the navigation buttons on the screen to move thecursor to other icons, press

button to enter and select your desired service.

Connecting to the Internet
To get access to the Internet using a wired connection or connecting to an available wireless network.

Connect to a Wired (Ethernet) Network
To get access to the Internet using a wired connection, it is recommended to use a modem or router that
supports Dynamic Host Configuration Protocol (DHCP). Modems and routers that support DHCP automaticallyprovide the IP address, subnet mask, gateway, and DNS, so you do not have to enter them manually. Most
home networks already have DHCP.
See the illustration below.

3First-Time Use

After connecting to a wired (Ethernet) network:
Pressbutton on your remote control to select Settings > Network & Internet.

Go to ETHERNET section, and set the TV network by pressing•

button to enter the submenu.

Connection TypeShow whether the Ethernet is connected.

•

Proxy settings
You can set the proxy server.

•

IP settings
Configure the IP setting for your network connection.

Related information
Network & Internet on page 37
Network Issues on page 57
My TV cannot connect to the network. on page 52

Connect to a Wireless Network
To connect to an available wireless network, make sure that you turn on your wireless router and have thewireless router's SSID and password before attempting to connect.

To get access to the Internet using a wireless connection:
Pressbutton on your remote control to select Settings > Network & Internet > Wi-Fi.

To get access to the Internet in a wireless way:
1. Turn on your Wi-Fi.
2. The list of networks will display automatically.
3. Select a wireless network from the list, and input the password.
4. If the network connection does not appear in the list, select See all to display all the list, or select Add new
network to input a wireless network name, select the type of security mode, and enter password.

4

First-Time Use
Related information
Network & Internet on page 37
Network Issues on page 57
My TV cannot connect to the network. on page 52

Internet Related Features•

Content Sharing
To view media content, like videos, music or photos saved in your Android/iOS/PC device on your TV
screen. For more information, please refer to Benefits of Smart TV > Content Sharing in this manual.

•

Sharing your Smart Phone/Computer Screen on the TV
To mirror your mobile device or computer screen to the TV. For more information, please refer toConnecting to External Devices > Sharing your Smart Phone/Computer Screen on the TV in this manual.

Prepare Live TV
Connect antenna/cable to the TV

Note:
•

TV jacks may vary and antenna/cable function may not be applicable in some models/countries/regions.

•

You may also connect devices that can receive broadcast signals such as a Set Top Box.

Start auto scan or manual scan
1.

> TV

2. Pressbutton on your remote control to select Settings > Channels & Inputs > Channels > Auto

Channel Scan / Manual Scan, or Press

button on your remote control to select Settings > Channels& Inputs > Channels > Auto Channel Scan / DTV Manual Scan / ATV Manual Scan.
Note:•

The function above may vary depending on actual products.

Related information
Channel Scan on page 7

Using External Devices
Switch between external devices connected to the TV
1. Pressbutton on your remote control.

2. Select your desired input source.
5

First-Time Use
Edit the name of input sources
1. Pressbutton on your remote control.

2. Pressbutton to rename input.

Note:
•

Maximum name length is 36 characters.

Recommended Topics
Install an App
Install apps from App Store for your entertainment preferences. For more information, please refer to Benefitsof Smart TV > Using Apps > Install an App in this manual.

PictureAdjust picture mode and other advanced picture settings. For more information, please refer to Settings
Overview > Picture in this manual.

ScreenChange the picture size and use the overscan function. For more information, please refer to Settings
Overview > Screen in this manual.

Sound
Adjust sound mode and other advanced sound settings. For more information, please refer to Settings
Overview > Sound in this manual.

Audio Output
Select speakers and adjust the audio output settings. For more information, please refer to Settings Overview> Audio Output in this manual.

Keep the TV updated
Set your TV to receive the latest firmware. For more information, please refer to Settings Overview >Systemmessage > System Update in this manual.

6

Enjoy Live TV
Channel Scan
You can scan for channels automatically or manually.
Note:•

Antenna/cable function may not be applicable in some models/countries/regions.

Auto Channel Scan
Automatically scan for channels to view programs from your TV source.
> TV
If no TV channels were saved before, you will be prompted to do a channel search.
In Live TV,/> Channel Settings > Channels > Auto Channel Scan

Before you select Auto Channel Scan, you can press/> Channel Settings > Channels > Tuner

Mode to select Antenna or Cable.

Manual Scan
In Live TV,/> Channel Settings > Channels > Manual Scan

Type in a channel to add it manually to your TV.
In Live TV,/> Channel Settings > Channels > DTV Manual Scan

In Live TV,/> Channel Settings > Channels > ATV Manual Scan

Live Menu
You can obtain quick access to the channel list, favorite channel list or use relevant features with ease when
watching TV programs.

Display Channel List
In Live TV, press

button on the remote control to display the Channel List menu.

Learn about channel list sub-menu.
In Live TV,>

7

Enjoy Live TV

TV List
Display Live TV channel categories, such as Cable and Antenna.
Fav
Display favorite lists.
History
Display the channels that have been watched for a period of time.
Edit
Edit the channel list.
Note:•

The sub-menu options may vary depending on models/countries/regions.

Related information
Edit Channel List on page 9

Display Favorite Channel List
In Live TV, press>>

to select FAV, and press

8

button to display the favorite list.

Enjoy Live TV
Note:•

These steps should be operated under TV inputs.

Related information
Edit Favorite Channel List on page 10

Channel Edit
Manually edit the channel list or favorite channel list to your preference.

Edit Channel List
Before you can edit the channel list, Channel Scan must be completed first.

Manage the Channels
In Live TV, press>

to select a Live TV channel category such as Antenna or Cable, then use D-pad

to select Edit.
•

Delete:1. Select the channel you want to delete, or press
2. Press•button to delete.

Restore: Press
Press

to select more channels.

button to display the colour menu and select RED to enter the list of deleted channels.

button to restore the deleted channel.

9Enjoy Live TV

Edit Favorite Channel List
Before you can edit the favorite list, Channel Scan must be completed first.

Add a channel to a favorite list
You can add channels from various reception types to the favorite list.
1. In Live TV, press
2. Press/button to display the channel list.

button, select the channel(s) you want to add to the favorite list by pressing

3. Pressbutton to select Add to Favorite.

4. Pressbutton to confirm.

5. Then a heart-shape icon will appear next to the added channel.

10button.

Enjoy Live TV

Move or remove channels in a favorite list
If you want to remove favorite channels:
1. In Live TV, press
2. Press/>>to select FAV, and press

button to display the favorite list.

, select the channel(s) you want to delete to the favorite list by pressing

3. Pressbutton to select Delete Fav. Channel.

4. Pressbutton to confirm.

5. Then the channel you select will disappear on the FAV list.

Note:
•

These steps should be operated under TV inputs.

•

Before you edit the favorite lists,complete channel scan first.

Related information
Channel Scan on page 7

Learn about Live TV Support Settings
You can set audio language or default audio output language, etc.
11

button.

Enjoy Live TV
Audio Language (MTS)
You can choose the audio language in DTV mode and you can set MTS for Mono, Stereo or SAP in ATV
mode.
In Live TV, press/> Channel Settings > Audio Language (MTS).

Primary Audio/Secondary Audio•

Primary Audio
Set the default audio output language for the type of digital broadcast content that you are viewing.

•

Secondary Audio
Set the secondary audio output language for digital broadcast content.

Note:
•

If your selected Primary Audio and Secondary Audio are included in the MTS list, the MTS list defaults toPrimary Audio and Secondary Audio settings after you switch channel or turn on/off the TV.

Video Description
Enables broadcasted descriptive audio for visually impaired.
Pressbutton on your remote control to select Settings > Channels & Inputs > Channels > Video

Description.
Related information
Accessibility Menu Setup on page 49

Guide
The Guide provides a convenient way to check TV programmes for the upcoming 7 days. The information
displayed by the Guide is made available by the commercial television networks for digital channels only.
The Guide also provides a simple way to record your favourite programmes and a reminder function, which
can switch channels automatically at scheduled times, so that you will not miss programmes of interest. The
availability and amount of programme information will vary depending on the broadcaster.
Note:•

The Guide function is only available for digital channels. Analogue channels are not supported.

Launch the Guide
In Live TV, press/> Channel Settings > Guide to display programme guide.

Learn about the Guide menu•

Watch
In Guide, when a current programme is selected, press

12

to switch to the channel you want to see.

Enjoy Live TV•

PVR/Reminder
In Guide, press/

button to select the channels. Press/

button to select programme basedon the time schedule.
Pressbutton to select PVR or Reminder.

Note:
•
•

The PVR function may not be applicable in some models/countries/regions.

Scheduled
In Guide, press

button to display the colour menu and select RED. This will display a list of scheduled

reminders and recordings.
•

DetailIn Guide, press

button to display the colour menu and select GREEN. Details of the selected

programme will be displayed.
Note:
•
•

This function may not be applicable in some models/countries/regions.

24h−
In Guide, press

button to display the colour menu and select YELLOW to select programmes of theprevious day.
•24h+
In Guide, press

button to display the colour menu and select BLUE to select programmes of the nextday.

PVR Setting
Note:•This function may not be applicable in some models/countries/regions.

The PVR function allows you to easily record digital television content for later viewing.
Press

button on your remote control to select Settings > Channels & Inputs > Channels > PVR & Time

Shift Setting.
•Format the external USB disk to support PVR and Time-Shift. When you connect more than one USB
storage device to the TV, the one selected in PVR Setup or Time Shift Setup is initialised for starting
recording or launching timeshift. The recorded programme will be saved in the selected storage device.
When launching timeshift, programme will be recorded temporarily to the selected storage device.

•

You can add padding time to start recording before the event starts, or after the event has finished bydelaying the end of recording depending on how much Padding time is added, this is setup in Start inadvance or Delay Ending.

•

When your TV is in standby mode, you may miss the programme you want to watch. If Reminder
Power On is enabled, even when your TV is in standby mode, it can be powered on automatically by theReminder time you have set.

•

When Permanent Timeshift is enabled, the TV will start Timeshift automatically every time you begin
to watch a live TV channel. If you change the channel, Timeshift will restart from when the channel waschanged. When Permanent Timeshift is turned off, Timeshift will begin from the time you start thefunction.
13

Enjoy Live TV
Interactive Service
You can set Interactive Service On or Off, if your TV support ATSC3.0.

Secure Channel Viewing
Provides warnings for you about insecure channels.

14

Benefits of Smart TV
Using a Google AccountSign in with Google to get apps, Google Assistant, and personalized recommendations.

Signing into an accountWhen you turn on the TV for the first time, you can select Set up Google TV to sign into a Google Accountby the setup guide, if you select Set up basic TV, you can also set it later by pressing

to select Set up

Google TV.
•

Set up with the Google Home app•

Set up on TV instead

Before signing into your Google account, make sure your TV is connected to the network. For more about
network settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network inthis manual, after the network is connected, enter your E-mail/phone and password, select Sign In.

Adding a kid account
You can create a personalized space for your kid with access to content they love and tools to help keep you
in control.
1. After the network is connected,> Settings > Accounts & sign-in > Add a kid.

2. Set up Google TV for a kid in your family, you can do the same for more kids later.

Adding another account
You can use other accounts within Google apps like YouTube, but you won't see recommendations for thoseaccounts on the Google TV home screen.
Before creating a new account, make sure your TV is connected to the network. For more about network
settings, please refer to Connect to a Wired (Ethernet) Network or Connect to a Wireless Network in thismanual.
1. After the network is connected,> Settings > Accounts & Sign-in > Add an account.

2. Enter E-mail/phone and password.
3. Press.

Using Voice Control
Set up voice assistant to control your TV just by your voice.

Google Voice Setup
Voice Control may not be applicable in some models/countries/regions.

Google Assistant
You can ask for information, search for your favorite movies, control your TV and more, just by asking Google
Assistant.
Before setting up Google Assistant, connect your TV to the network and sign in your Google account.
How to start Google Assistant
You can choose this way to start Google Assistant:15

Benefits of Smart TV
•

Press

/

button on your remote control.

Note:
•

To start Google Assistant, you need to pair the remote first.

•

The Google Assistant function may not be applicable in some models/countries/regions.

•

The setup steps above may vary depending on actual products.

Hands-free Voice Control
Google Assistant can answer your questions or help you change TV configuration.
Before using this function, connect the TV to the Internet and sign in your Google account by pressing

andselecting Settings > Accounts & Sign In.
Note:•

Hands-free Voice Control may not be applicable in some models/countries/regions.

How to set up Hands-free Voice Control
1. Switch the control button on the bottom of the TV to
2. Pair the remote first, press/

to turn on the microphone.

button to select "Yes, I'm in".

3. Start a conversation by saying "Hey Google", and the dialog bar appears at the top of the TV screen. At thesame time, indicator lights illuminate.
4. Continue speaking, such as "What's the weather" or "volume up".

Screenless mode
> Settings > System > Advanced System > Screenless Mode
Talk to Google Assistant when the screen is off.
In Screenless Mode, Google Assistant is always available to help even when the screen is not on. Just say"Hey Google".
This feature will affect standby power consumption. To turn it off, press

button, select Settings > System> Advanced System > Screenless Mode.
Note:•

Google Assistant and some features are available on limited country/region/language.

•

Screenless mode is only for models with far-field Google Assistant.

Alexa Setup
Set up to control your TV with any Alexa-enabled devices. Alexa can help you change the TV configuration.
Using just your voice, you can change inputs, volume, channels, and more. Just ask Alexa.

What is required to control your TV with Amazon Alexa?
•

Android TV models that support the Alexa skill.

•

Amazon Echo device or Alexa App.

•

Amazon account for Alexa App or Echo device, if you don't have the account, please create one before thesetup process.

•

My Brilliant Life account to link your TV, you can create it before the setup process or in the period.
16Benefits of Smart TV•

Home network with Wi-Fi capabilities.

•

For issues of accessing your Amazon account and using the Alexa app during setup, please visit
amazon.com for help.

How to set up Alexa
1. Press, select Settings > System > Advanced System > TV control with Alexa.

2. Select Enable Now.
3. Link the TV to My Brilliant Life account. Scan the QR code with your phone, or visit the website on yourphone or computer, sign in your My Brilliant Life account, and enter the code showed on the TV. The
webpage and code will be expired after a few minutes.
4. Next, your TV screen shows a list of TV name. Select one from it or enter a custom name. Then, your TV
will appear in the device name list on your phone or computer.
5. Download the Alexa app on your smart phone. Open the app and sign in with your Amazon account.
6. In the Alexa app, select Skills section, search and enable My Brilliant Life skill. Follow the instructions tolink your Amazon account by entering the same My Brilliant Life account that you've signed on your TV.
7. After you enabled the skill and the TV is discovered in Alexa app, the TV page will automatically jump.
8. Now you can ask Alexa try some functions available for TV.
Note:•

Use external Alexa-enabled devices (e.g. Alexa App, Echo) to control your smart TV by using just yourvoice.

•

After your My Brilliant Life account is created but you can't see the Link your TV step on your phone orcomputer, please sign out account and re-visit URL and sign in again.

•

If you do not see "TV control with Alexa" in the System settings, then your TV does not support Alexa.

•

The Alexa function may not be applicable in some models/countries/regions.

•

The setup steps above may vary depending on actual products.

Voice Service Other Issues
If you want to turn on your TV with Alexa-enabled devices (e.g. Echo, Echo show) or Google Home devices(e.g. Google Home, Google Nest Hub), please:
1. Turn on Screenless Mode(for FFM)/Wake on Cast (for No-FFM) at> Settings > System >Advanced System.
2. Make sure your TV and Alexa-enabled devices/Google Home devices are connected to the same network
environment.
Note:•

Only Alexa (Alexa skill is enabled) and Google Smart Home Service support turning on your TV with Alexa
Echo or Google Home.

•

This function may not be applicable in some models/countries/regions.

Related information
Connect to a Wired (Ethernet) Network on page 3
Connect to a Wireless Network on page 417

Benefits of Smart TV
Content Sharing
Content Sharing allows you to view media content, like videos, music or photos saved in your Android/iOS/PC
device on your TV screen.

Share Media Content from your Device
1. Connect your TV and Android/iOS/PC device to the same network.
2. Turn on Content Sharing at> Settings > System > Advanced System > Content Sharing.

3. Turn on the content sharing function in your Android/iOS/PC device.
4. Find the TV name in the search list of your device and select it. Wait for the connection progress tocomplete.
5. On your Android/iOS/PC device, choose the media content you want to share on your TV.

Related information
Connect to a Wired (Ethernet) Network on page 3
Connect to a Wireless Network on page 4

Play Media Content from your Device on the TV
You can connect media content saved in your Android/iOS/PC device to your local network and play thecontent on your TV.
1. Connect your TV and Android/iOS/PC device to the same network.
2. Turn on Content Sharing at> Settings > System > Advanced System > Content Sharing.

3. Make sure your media content in your Android/iOS/PC device are visible through the local network.
4. On your TV, select a device with media content at> Settings > Apps > MediaCenter, or> Yourapps > MediaCenter. The media content list in your Android/iOS/PC device appears.
5. Select a media content item from the list to play.
Note:•

Content may not be played depending on the file format.

•

Content may not be played smoothly, or the function may not work properly due to the network condition.

Using Apps
> AppsFrom the Apps screen, there are many recommended apps for you, you can find your favorites and use themvery easily.
You can find popular apps by App categories, other devices, etc.
18

Benefits of Smart TV
Numerous factory-installed apps are available for you to choose for your entertainment preferences.

Install an App
Even though your TV has numerous factory-installed apps, there may be others that you would like todownload.
To install an app:
1. From the Apps screen, you can use the search box to search for your apps and games that you want toinstall.
2. Select the Install. The selected app is installed on the TV.
Note:•

To use this function, your TV must be connected to the Internet.

•

Adding apps is free, but it might cost you money when using some apps.

Manage Apps
To move an app:
1. From the Apps screen, use the navigation buttons on your remote control to select the app that you want tomove. Long press
button.
2. Select Move.
3. Use the navigation buttons on your remote control to move the location of the app. Press

button to

confirm.
4. Pressbutton to finish.

Remove an App
You can only delete apps that you've installed to the TV. Factory-installed apps can not be deleted.
To delete an app:
1. From the Apps screen, use the D-pad on your remote control to select the app that you want to remove.
Long press
button and select view details.
2. Select Uninstall.
3. A dialog message displays that asks "Do you want to uninstall this app?". Confirm OK and the app will be
removed from all users on the device.
Note:•

If you don't find the app that you want to remove on the home page, you can press> Settings > Apps

> See all apps.

Apps Settings and Permissions
You can find all the apps on the TV at> Settings > Apps > See all apps.

Select the app, you can see the app's Version, Storage used, or you can Open, Uninstall/Force stop,
Uninstall updates, Disable, etc.

19

Benefits of Smart TV
Clear data
> Settings > Apps, select the app, then select Clear data.
All this app's data will be deleted permanently. This includes all files, settings, accounts, databases, etc.

Clear cache
Clear cache of applications and system.

Clear defaults
Clear defaults for apps.

Permissions
You can turn on or off the Location, and if you turn on Remove permissions if app isn't used, you canprotect your data, permissions for this app will be removed if the app is unused for a few months.

Enhanced Viewing
Pressbutton on your remote control to select Settings > System > Advanced System > Enhanced

Viewing
You can turn on Enhanced Viewing features to enhance viewing experience.
This function may not be applicable in some models/countries/regions.

Automatic Content Recognition
Provide picture quality and audio quality adjustment for the current content.
This function may not be applicable in some models/countries/regions.
To use this function, you should accept End User License Agreement and smart feature privacy policy/terms
and conditions.
You will see the other Enhanced Viewing settings change from a greyed out state to highlighted. When thisoccurs, Picture Mode Auto Adaptation and Sound Mode Auto Adaptation features will be enabled.

Picture Mode Auto Adaptation
Automatically switch to the best picture mode for the current content.
This function may not be applicable in some models/countries/regions.

Sound Mode Auto Adaptation
Automatically switch to the best sound mode for the current content.
This function may not be applicable in some models/countries/regions.

20Connecting to External Devices
Remote & Accessories
Connect remote controls or other accessories, such as keyboard, mouse and gamepad, to interact with your
Smart TV easily.

Connect Remote Control
Pair the Bluetooth remote control with the TV.
1. To pair the Bluetooth remote control to the TV after you power the TV on for the first time, there will be
instructions on how to pair the remote control.
2. If your remote control fails to pair with TV, keep the remote control within 10 feet (304.8 cm) from the TV,
holdandat the same time at least 3 seconds to start pairing until you see the light pulsing on the
remote control.
Note:•

If your remote control fails to pair with TV, check the Bluetooth is set On by pressing

button to selectSettings > Remotes & Accessories > Bluetooth to On.
•

This function may not be applicable in some models/countries/regions.

•

If an error occurred while trying to pair the remote control, it could have been caused by interference. Try
to remove what is causing the interference and try pairing again.

•

If an error occurred with the remote control while using sufficiently charged batteries, you can take out thebatteries for 1~2 seconds then insert them back again. Now the remote control will work normally.

•

The remote control cannot be paired to the TV while the TV is in standby mode.

Use HDMI&CEC
Use the TV's remote to control external devices that are connected to the TV by an HDMI cable. The external
devices need to support HDMI&CEC function.

Connecting an external device through HDMI&CEC function
Pressbutton to select Settings > Channels & Inputs > Inputs > HDMI control.

1. Set HDMI control to On.
2. Connect an HDMI&CEC compliant device to the TV.
3. Turn on the connected external device. The device is automatically connected to the TV. After connection
is finished, you can access the menu of the connected device on your TV screen using your TV remotecontrol and control the device.

Enabling device auto power off
Pressbutton to select Settings > Channels & Inputs > Inputs > Device auto power off.

Set to On to turn off CEC compatible external devices when the TV is turned off.

Enabling TV auto power on
Pressbutton to select Settings > Channels & Inputs > Inputs > TV auto power on.

Set to On to turn on the TV when CEC compatible external devices is turned on.

21

Connecting to External Devices
HDMI format function
In HDMI source, press/

button to select HDMI Format.

Please select Enhanced format if your HDMI device supports 4K HDR. If it does not support 4K HDR, please
select Standard format.
Note:•

HDMI cables must be used to connect HDMI & CEC compatible devices to your TV.

•

The HDMI & CEC feature of the connected device must be turned on.

•

If you connect an HDMI device that is not HDMI & CEC compatible, all the HDMI & CEC control features
do not work.

•

Depending on the connected HDMI device, the HDMI & CEC control feature may not work.

•

The HDMI & CEC feature supports One Touch Play, Routing Control, System Standby, Device OSD NameTransfer, Remote Control Pass Through, Give Device Power Status, System Audio Control.

Related information
HDMI & CEC Issues on page 59

Control the TV with a Keyboard, Mouse or Gamepad
Connect a keyboard, mouse or gamepad to control your TV easily.

Connect a USB keyboard, mouse or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port of your TV.

Connect a Bluetooth keyboard, mouse or gamepad
Find the Bluetooth device name in Settings > Remotes & Accessories and select it.
Note:•

Keyboard, mouse, or gamepad connected via USB or Bluetooth technology may not be usable with some
Apps.

•

Bluetooth function may not be supported depending on the models/countries/regions.

•

For more information about how to connect a Bluetooth device, refer to the Bluetooth device's user
manual.

Related information
Connecting a Bluetooth Device on page 22

Connecting Bluetooth Devices
You can connect to devices using Bluetooth technology.

Turn on Bluetooth Feature on your TV
Press

button to select Settings > Remotes & Accessories > Bluetooth Visibility to On.

Connecting a Bluetooth Device
To pair a Bluetooth device, such as Bluetooth headphones, speakers, keyboards, mouse or even mobile
devices:22Connecting to External Devices
1. Before pairing your Bluetooth devices, make sure they're in pairing mode and put devices within range of
the TV. To put your Bluetooth devices in pairing mode, refer to the user manual of devices.
2. Pressbutton to select Settings > Remotes & Accessories > Pair accessory to put the TV in pairingmode. A list of available Bluetooth devices will be displayed.
3. Select the desired device from the list, then follow the onscreen instructions. If you are prompted to enter apasscode, refer to the user manual of the device. After pairing is completed, the device is connected and isstored to the TV.
Note:•

You need to unpair a paired device first if the maximum number of paired devices was reached.

Note:
•

One Bluetooth speaker or Bluetooth headphone can be connected to the TV all the time, also you canselect HeadPhone Only.

•

Some compatibility issues may occur depending on the Bluetooth device support.

•

Bluetooth keyboards may not be functional with some applications.

•

The TV and Bluetooth devices may become disconnected if the distance between them is too long.

•This function may not be applicable in some models/countries/regions.

Related information
Headphone Settings Setup

Listen to the Audio through Bluetooth Devices
1. Pair the Bluetooth audio devices using the TV’s Bluetooth function. Refer to the user manual of your audio
device such as Bluetooth speaker, sound bar and headphones for detailed connection steps and usage.
2. Pressbutton on your remote control to select Settings > Display & Sound > Audio Output > Audio

Output, and then select the Bluetooth option to listen to the audio through bluetooth devices.
Note:•

Compatibility issues may occur depending on the Bluetooth device.

•

The TV and Bluetooth devices may become disconnected if the distance between them is too long.

•This function may not be applicable in some models/countries/regions.

Sharing your Smart Phone/Computer Screen on the TV
Mirror content from your mobile device to the TV. View videos, photos and more from your device on your TV
screen.
Press

button to select Apps, and select Screen Sharing or> Settings > Apps > Screen Sharing.

1. Connect your mobile device to the WLAN network.
2. Turn on the casting function of your Android/Windows10 device. The function name and location will bedifferent according to your device. The feature may be called "Wireless display", "Smart view", "Wirelessprojection", etc.
3. Find the TV name in the searching list of your device and select it to connect to your TV. Your mobile
device's screen will be mirrored once you select your TV. You can close Screen sharing application with
BACK or EXIT button.
Note:

23

Connecting to External Devices•

Some mobile devices may not support casting feature.

Related information
Connect to a Wireless Network on page 4

Using AirPlay and HomeKit
Note:•

This function may not be applicable in some models/countries/regions.

•

Use of the Works with Apple badge means that an accessory has been designed to work specifically withthe technology identified in the badge and has been certified by the developer to meet Apple performancestandards. Apple is not responsible for the operation of this device or its compliance with safety andregulatory standards.

Using Airplay
Use AirPlay to wirelessly share audio and video content from your iPhone, iPad, or Mac to your TV. Stream
music and videos, share your photos, or mirror exactly whatʼs on your deviceʼs screen.
AirPlay is a source in Inputs. Press the

button on your remote control to show the input list, then selectAirPlay to enter AirPlay. Then you can select AirPlay and HomeKit Settings. You can also find AirPlay and
HomeKit settings in system settings on your TV.

How to use AirPlay:
1. Make sure your Apple device is connected to the same network as your TV.
2. Locate the AirPlay icon on supported media apps, or the Screen Mirroring icon in Control Center on yourApple device. Depending on the content, these steps may vary:•

To mirror your deviceʼs screen, open Control Center and tap Screen Mirroring•

To stream audio from supported music or podcast apps, tap AirPlay audio•

To stream video from supported apps, tap AirPlay video.
.

.

3. Select your TV from the list to begin using AirPlay.
Note:•

An AirPlay-enabled TV.

•

The TV and Apple devices are connected to the same network.

•

The icon is only for reference. In some apps, you may have to tap another icon first.
24

Connecting to External Devices•

If an AirPlay passcode appears on your TV screen, enter the passcode on your Apple device to continue.

Using HomeKit
Use HomeKit to easily and securely control your TV using your Apple devices.
1. To set up HomeKit, open AirPlay and HomeKit settings on the TV. Locate the HomeKit section and select'Set Up'.
2. The HomeKit setup screen will display a pairing QR code on the TV. Use your iPhone or iPad to scan the
QR code, then follow the on-screen directions to complete HomeKit setup.
Note:•

Available operations vary depending on the version of the app and software.

Connecting USB Devices
Connect the USB devices such as hard drives, USB sticks and digital cameras for browsing photos, listening
to music.

•

Support the USB disk 4G, 8G, 16G, 32G, 64G, 128G and other common market size, and 8T hard drive iscurrently supported.

•

Support format: NTFS, FAT32.

•

Certain digital cameras may not be compatible with the TV.

Select the content you want to play or view. For more information, please refer to Entertainment > Media inthis manual.

Connecting Headphones
You can connect a pair of headphones (not provided) to the HEADPHONE port on your TV. While theheadphone is connected, the sound from the built-in speakers will be disabled.

Note:
•

Headphone port may not be available in some models.
25

Connecting to External Devices•

Headphones with microphones are not supported.

•

If Headphone with Speakers is selected in Settings > Display & Sound > Audio Output > Headphone
Mode, the headphone and the TV will have sound output at the same time.

Related information
Headphone Settings Setup

Connecting Audio Visual (AV) Devices
Connect with a composite video cable
To connect an AV device with a composite video cable (not provided), see the illustration below.
When the connection is completed, using your remote control, press

button and select AV as the input

source.

Note:•

AV IN port(s) may vary depending on model type.

•

AV IN port(s) may not be available in some models. Please use other port(s) to connect AV devices.

Connect with a HDMI cable
To connect an AV device with a HDMI cable (not provided), see the illustration below.
When the connection is completed, using your remote control, press

button, and select the corresponding

HDMI input.

Note:
•

Please refer to the User Manual of your device for step-by-step instructions.

•

Some devices, such as DVD players, require the HDMI signal to be set to the correct format in the device
settings. Please consult your device user manual for instructions.
26

Connecting to External Devices•

If there is no sound from your TV, configure the device audio settings.

Related information
Use HDMI&CEC on page 21

Connecting Speakers or Other Audio Receivers
To connect speakers or other audio receivers with an audio cable (not provided), see the illustration below.
Ensure the audio connected devices are switched on before switching on the TV.
When a digital audio system is connected to the DIGITAL AUDIO OUT port, decrease the TV volume, and use
your digital audio system to control the volume.

Note:
•

If you prefer to use Audio Return Channel/Enhanced Audio Return Channel, please refer to Connecting toExternal Devices > Connecting a Digital Audio System with ARC in this manual.

•

You can connect the DIGITAL AUDIO OUT port on the back of the TV to the optical port on the amplifier.
Then go to> Settings > Display & Sound > Audio Output > Digital Audio Out to choose to selectDolby Audio - Dolby Digital to receive the Dolby Digital audio.
Related information
Select Speakers on page 36

Connecting a Digital Audio System with ARC/eARC
If you would like to use the Audio Return Channel (ARC) or enhanced Audio Return Channel (eARC) feature
to send sound from the TV by a HDMI cable to a digital sound system, you can connect it to the HDMI (ARC/eARC) port of your TV.
By using this feature, you can also control the sound system with your TV remote instead of using the remotes
for each device.

After the connection:
1. Power on the sound system.
2. If the device supports eARC function, press

button on your remote control to select Settings > Display& Sound > Audio Output > eARC.

27

Connecting to External Devices
Note:•

Audio receiver must support ARC function.

•

If the device has an Input Selector feature, then make sure to change it to TV.

•

When this port is used for ARC function, it can be used as signal input when a DVD is connected to an
amplifier and the amplifier is connected to the TV at the same time. Some amplifiers may not support
series connection.

•

5.1 CH (channel) audio is available when the TV is connected to an external device that supports 5.1
channel surround sound. You can press

button on your remote control to select Settings > Display &Sound > Audio Output > Digital Audio Out to choose Dolby Audio - Dolby Digital Plus to receive the
5.1 channel audio.
Related information
Select Speakers on page 36

Connecting a PC
You can connect a PC to the TV with a HDMI cable to use your TV as a PC monitor.
After connecting the PC, press

button. Select the connected PC as the input source.

Note:
•

For better image quality, set the PC's resolution, and make sure the resolution is supported by the TV.

•

If there is no sound from your TV, change the PC's audio settings.

•

If you want to connect your PC and TV wirelessly, please refer to Benefits of Smart TV > Content Sharingor Connecting to External Devices > Sharing your Smart Phone/Computer Screen on the TV in thismanual.

28

Settings Overview
PictureAdjust picture gerral settings and other advanced picture settings.

General Settings
Pressbutton on your remote control to select Settings > Display & Sound > Picture > General.

Choose a picture modePressbutton on your remote control to select Settings > Display & Sound > Picture > General >Picture Mode.
You can select the picture mode that provides the best viewing experience.
Note:•

Options may differ depending on your model/country/region and the content you are watching. Please referto the specific product.

When you use a normal signal
If you would like to configure the settings for your picture, then there are some types of picture modes
available:•

Vivid(Dynamic)
You can enjoy vivid experience.

•

Standard
Use Standard mode for watching normal content, such as News, Drama or Documentaries.

•

Energy Saving
Energy Saving mode can save energy.

•

Game
Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game
console connected to the TV.

•

SportsOptimized picture for watching sports.

•

Theater Day
Theater Day corresponds to the quality effect of different ambient brightness scenes.

•

Theater Night
Theater Night corresponds to the quality effect of different ambient brightness scenes.

•

Auto Mode
The picture mode will be adjusted automatically.

•

FILMMAKER MODE
A picture quality mode.

Note:
•

Auto Mode may not be applicable in some models/countries/regions.

•

The Game mode can't be used in tuner and USB source.

29

Settings Overview
When you use a HDR signal
HDR (high dynamic range) can improve the viewing experience with higher contrast and vivid colors. Brightwhites look brighter and dark blacks look darker. TV can display a wide range of colors.
Note:•

When you use a HDR signal, the picture mode is HDR picture mode.

When you use a Dolby Vision signal
Inspired by cinema technology, Dolby Vision is the format that allows your TV to deliver a full range of colors,high dynamic range images, brighter whites and dark blacks using scene-by-scene calibration.
Note:•

When you use a Dolby Vision signal, the picture mode is Dolby Vision picture mode.

Apply Picture Settings
Pressbutton on your remote control to select Settings > Display & Sound > Picture > General > Apply

Picture Settings.
Adjust current picture mode to apply to all sources (Including both external devices and OTT sources) or justcurrent source.

Intelligent Scene
Recognized the scene in the content user watching and enhance the picture quality.
Note:•Intelligent Scene may not be applicable in some models/countries/regions.

Automatic Light Sensor
Enable the TV to automatically adjust the picture settings according to the amount of ambient light in yourroom.
Automatic Light Sensor
You can turn on or off the Automatic Light Sensor.
Light Sensor ShiftAdjust the lower point of the dynamic backlight adjustment scope. This is a money-saving feature because it
reduces power consumption.
If you set Automatic Light Sensor to be Off, The Light Sensor Shift menu can't be selected.

Content Type Auto Detection
A picture quality mode, which can automatically switch according to the film source if you turn on.

Enhanced Viewing Angle
Set to On to optimize your viewing angle, and you will enjoy a better watching experience.
This function may not be applicable in some models/countries/regions.
Related information
Picture Issues on page 56

30

Settings Overview
Use the Brightness function
Pressbutton on your remote control to select Settings > Display & Sound > Picture > Brightness.

You can configure picture mode settings that provides the best viewing experience. Options may not beapplicable depending on your model/country/region and the picture mode you selected.
•

Dynamic Backlight Control (or Local Dimming if support)
Enable the TV to automatically adjust the backlight by sections according to the changes in the image andincrease the contrast.

•

Brightness
Adjust the Brightness level to generate lighter or darker images.

•

Contrast
Adjust the Contrast level to increase or decrease how bright images appear.

•

Black Level
Adjust the HDMI Level to enhance current content.

•

Dark Detail
Enhance the dark details by analysing the luminance level of the signal in real time.

•

Gamma
Adjust the Gamma to alter how the TV will respond to the grayscale content. In a dark room choose a
Higher number like 2.2. In a brighter area select a Lower number like 2.0. In general, 2.4 is normally
recommended.

•

Active Contrast
Automatically darken dark areas and lighten light areas of images to see more details.

•

Dynamic Tone Mapping
Automatically adjust brightness and gradient balance by analysing the brightness level of HDR content.
This function may not be applicable in some models/countries/regions and only be visible when in HDR
mode.

•

HDMI Dynamic Range

Adjust the HDMI signal range to be more suitable for the content. (HDMI mode only)•

Low Blue Light
Eye care: reduce the emission of blue light.
This function may not be applicable in some models/countries/regions.

Adjust the picture quality for each picture modePress•button on your remote control to select Settings > Display & Sound > Picture > Color/Clarity.

Color
Adjust the color intensity of the picture for a more vibrant image.

•

Hue
Adjust the hue of the picture.

•

Color Temperature
Adjust how warm (red) or cool (blue) the white areas of an image appears.
31Settings Overview•

Color Space
Change the range of colors the TV displays.

•

Sharpness
Adjust how sharp or soft edges of images appear.

•

Super Resolution
Enhance image detail, eliminate image edge jagging, and adjust dynamically according to the image
content.

•

Smooth GradientEliminates image layering and dark field noise.

•

Noise Reduction
Improve how clear the picture appears by reducing noise.

•

MPEG Noise Reduction
Reduce MPEG block noise to provide clearer edge transitions.

•

Motion Enhancement
Reduce seeing afterimages that are left on the screen when viewing fast-moving objects.
If you select Custom, you can configure Blur Reduction and Judder Reduction manually.

•

Motion Clearness
Improve how clear the picture appears when viewing.

Configure Calibration Settings
Pressbutton on your remote control to select Settings > Display & Sound > Picture > Calibration

Settings.
•

Color Tuner
Adjust the Color, Hue, Saturation and Brightness of color settings.

•

White Balance
Adjust the intensity of red, green and blue lights to view the true colors of all images in the picture.

•

Gamma Calibration
Adjust selected Gamma curve.

•

RGB Only
View images based on default settings or choose the color red, blue or green.

•

Calman Service
Adjust the picture quality of the TV by a Calman client on PC.

Reset the picture settings
Pressbutton on your remote control to select Settings > Display & Sound > Picture > Reset.

Reset current picture settings back to the factory setting.

ScreenChange the picture size and use the overscan function.
32

Settings Overview
Note:•This function may vary depending on the version of the software.

Change the Picture Size
Pressbutton on your remote control to select Settings > Display & Sound > Screen > Picture Size.

You can adjust the Aspect Ratio to stretch or zoom the picture.
You can choose from the following settings: Auto, Normal, Zoom, Wide, Direct, Dot-By-Dot, 21:9 or 32:9.
Related information
Picture Issues on page 56

Use the Overscan function
Pressbutton on your remote control to select Settings > Display & Sound > Screen > Overscan.

Change the video size settings to slightly crop the edges of the displayed image.

Sound
Adjust sound mode and other advanced sound settings.

Choose a Sound Mode
Press

button on your remote control to select Settings > Display & Sound > Sound > Sound Mode.

You can select a preset sound mode suitable for the content type or the listening environment.
•

Standard
In Standard mode, the TV delivers a flat frequency response, which preserves the natural characteristics ofthe original sound.

•

Theater
Theater mode increases the surround sound effect and provides a more prominent bass response.

•

SportsOptimized sound for watching Sports events.

•

Music
In Music mode, low and high frequencies are emphasised to enhance musical instrument reproduction.

•

SpeechIn Speech mode, low and high frequencies are attenuated to improve the reproduction and clarity of thehuman voice.

•

Late NightIn Late Night mode, the TV will improve the reproduction and clarity of the human voice with a low volumelevel.

•

Intelligent Sound
When the Intelligent Sound is on, the TV recognizes the sound and enhances the sound quality.

•

Auto Mode
The sound mode will be adjusted automatically.
33

Settings Overview
Note:•Auto Mode may not be applicable in some models/countries/regions.

•Sound mode adjustment is only available when you select TV speaker as audio output.

Related information
Sound Issues on page 57

Adjust the Sound Quality
Enable TruBass HDX
Press

button on your remote control to select Settings > Display & Sound > Sound > TruBass HDX.

Optimizes overall sound quality by increasing bass, making dialog clear and natural, and widening the soundfield.

Enable TruSurround: X
Pressbutton on your remote control to select Settings > Display & Sound > Sound > TruSurround: X.

Provides surround sound experience with psycho-acoustic processing to place sounds beside, behind, andabove the viewer. For best results use with Surround Sound.

Enable Dialog Clarity
Pressbutton on your remote control to select Settings > Display & Sound > Sound > Dialog Clarity to

improve dialog clarity.

Enable TruVolume HD
Pressbutton on your remote control to select Settings > Display & Sound > Sound > TruVolume HD.

Maintains consistent loudness levels from wide dynamic range programs, loud commercials, and channel or
input changes.

Enable Dolby Atmos
Pressbutton on your remote control to select Settings > Display & Sound > Sound > Dolby Atmos.

Set Dolby Atmos to On to enhance the richness of sound, and you can enjoy an immersive listening
experience.
Note:•

The abobe fuctions are based on sound mode, if Speakers = TV speaker, these functions can be used.

Subwoofer
The switch needs to be turned on when the subwoofer is connected to the TV.

Bass Boost
Hear and feel rich bass response with the TV's subwoofer speaker.
This function may not be applicable in some models/countries/regions.

34

Settings Overview
Enable Wall Mount Setup
Press

button on your remote control to select Settings > Display & Sound > Sound > Wall Mount

Setup.
Automatically optimize the sound based on the position of the TV.
Wall Mount Setup is only available when you select TV speaker as audio output.

Auto Acoustic Tuning
Optimise the sound output acoustics according to the listening environment.
Note:•

The menu may vary, depending on the actual display of the TV.

Related information
Sound Issues on page 57

Configure Advanced Settings
Pressbutton on your remote control to select Settings > Display & Sound > Sound > Advanced

Settings.
Tune the audio settings and quality of the TV.

Balance
Adjust the left and right speaker strength to optimize audio for a specific location.

Volume Level
Balance the sound volume of each source.

Auto Volume Control
Activate to prevent the volume from changing when you switch TV channels.

Lip Sync
Synchronize the displayed image with the audio output.

Equalizer
Boost the volume at different frequencies.

Resetting the sound settings
Pressbutton on your remote control to select Settings > Display & Sound > Sound > Reset.

Reset current audio settings to factory mode.

Audio Output
Select speakers and adjust the audio output settings.
Note:•This function may vary depending on the version of the software.

35

Settings Overview
Select Speakers
Press

button on your remote control to select Settings > Display & Sound > Audio Output > Audio

Output Selection.
Select the speakers which you want to use.

Configuring WiSA Speaker Settings
Pressbutton on your remote control to select Settings > Display & Sound > Audio Output > WiSA

Speaker Settings.
Wireless audio transmission can be available with Dongle provided by WiSA Ready and sound system
certified by WiSA Ready.
Note:•

WiSA Speaker Settings may not be applicable in some models/countries/regions.

Related information
Connecting Speakers or Other Audio Receivers on page 27
Connecting a Digital Audio System with ARC on page 27

Adjust the Audio Output settings
Enable eARC
Press

button on your remote control to select Settings > Display & Sound > Audio Output > eARC.

Connect an audio device that supports eARC via HDMI-eARC, and set eARC to on to enjoy premium soundquality.

Digital Audio Out
Select the digital audio output format that best suits the audio device type.
Note:•

When using optical connection, PCM and Dolby Digital are suggested.

•

If your external audio device does not support Dolby or DTS, PCM is suggested.

Digital Audio Delay
Adjust the digital audio output delay time to sync sound from an external speaker with the images on the TV.
Note:•

Digital Audio Out and Digital Audio Delay functions are only applicable when Audio Output is set to ARC orwhen external audio players are connected via DIGITAL AUDIO OUT jack.

Headphone Settings Setup
Set the sound output mode through headphones.
After connecting your wired or Bluetooth headphone, or other external audio amplifiers, you can set up your
TV to your preference.
Note:•

This function may not be applicable in some models/countries/regions.

36Settings Overview•

Headphone Mode
Change the way audio is sent through the type of device that's connected to your TV Audio Out port.

•

Headphone Volume
Independently adjust the volume of wired headphones.

Related information
Connecting Bluetooth Devices on page 22
Connecting Headphones on page 25
Connecting Speakers or Other Audio Receivers on page 27
Connecting a Digital Audio System with ARC on page 27

Network & Internet
You can connect to the internet with Wi-Fi, ethernet, or your phones hotspot.
For additional information about Network & Internet, please refer to First Time Use > Connecting to theInternet in this manual.

Scanning always available
Pressbutton on your remote control to select Settings > Network & Internet > Scanning always

available.
Let Google's location service and other apps scan for networks, even when Wi-Fi is off.
Related information
My TV cannot connect to the network. on page 52
Connect to a Wired (Ethernet) Network on page 3
Connect to a Wireless Network on page 4

General
You can set up system settings.
Note:•

The menus displayed vary depending on models/countries/regions.

Set Time
Press•

button on your remote control to select Settings > System > Date & Time.

Automatic date & time
Set to use network-provided time.
You can also set the current time manually when Off is selected.
When Off is selected, the TV Network may not be working properly.

•

Set date
Set the date.

•

Set time
Set the time.

37

Settings Overview•

Set time zone
Select your time zone.

•

Use 24-hour format
Set the time to display in a 12 or 24-hour format.

Use Timer
Press•

button on your remote control to select Settings > System > Power & Energy > Power.

Sleep Timer
Set the sleep timer to automatically turn the TV off within a specified time: off, 10 Minutes, 20 Minutes, 30
Minutes, 40 Minutes, 50 Minutes, 60 Minutes, 90 Minutes and 120 Minutes.

•

Power On Timer TypeSet the type: Off, Daily, Once.

•

Power On Timer
Set the clock for the time you want the TV to turn on automatically.

•

Power Off Timer TypeSet the type: Off, Daily, Once.

•

Power Off Timer
Set the clock for the time you want the TV to turn off automatically.

Set Language
Pressbutton on your remote control to select Settings > System > Language.

Adjust the default Language settings for the TV.

Configure Device Preferences Settings
Keyboard
Pressbutton on your remote control to select Settings > System > Keyboard.

Adjust the default settings for the keyboard.

StoragePressbutton on your remote control to select Settings > System > Storage.

View the TV storage.

Ambient modePressbutton on your remote control to select Settings > System > Ambient mode.

Activate a screensaver when your TV displays a still image for a period of time. Set the time according to yourpreference.

Power & Energy
Pressbutton on your remote control to select Settings > System > Power & Energy.
38

Settings Overview
Power on behavior
Select the screen to start when powering on the TV.
You can select Home screen or Last input.
Energy saver
Turn off display after 15 minutes, 30 minutes, 1 hour, 4 hours, 8 hours, 12 hours, 24 hours, Never.
Power
You can set Power LED ON or OFF, set Power On Mode to Remember, Standby, On, Sleep Timer, Auto
Sleep, and Power On Timer Type.

System sounds
Press

button on your remote control to select Settings > System > System sounds.

This is a switch for system sounds.

Camera Smart Functions
Press

button on your remote control to select Settings > System > Camera Smart Functions.

Enjoy smart TV experience by connecting a camera.
Related information
Use Timer on page 38

Configure Advanced System Settings
Pressbutton on your remote control to select Settings > System > Advanced System.

Screenless ModeIf your models support Hands-free Voice Control function,when the Screenless Mode is set to Off, the Google
Assistant will not available when the screen is off, you also will not be able to remotely wake up the TV
through external devices. In screenless Mode, the Google Assistant is always available to help even when thescreen is not on. Just say "OK Google/Hey Google".
This feature will affect standby power consumption when it is set to On.
Note:•

The Google Assistant and some features are available on limited country/region/language.

•

This function may not be applicable in some models.

Wake on CastYou can enable or disable Wake on Cast function which is able to remotely wake up the TV through external
devices.
Note:•

This function may not be applicable in some models/countries/regions.

Product Registration
Visit https://www.hisense-usa.com/support/register or scan the QR code with another device (cellphone,tablet..) to complete your registration.
Note:
39

Settings Overview•

The website and the QR code may be different in some countries/regions.

E-Manual
Scan QR code to display E-Manual.
Using the E-Manual

Clear Cache
Clear cache of applications and system.

System message
You can set up support settings.
Note:•

The menus displayed vary depending on models/countries/regions.

System message
Pressbutton on your remote control to select Settings > System > Advanced System > Help > Systemmessage.
View system message, including: Serial Number, Service Code, Software Version, etc.

Support information
Press

button on your remote control to select Settings > System > Advanced System > Help > Support

information.
View Support URL, Support Number, Email, etc.

Signal Information
Press

button on your remote control to select Settings > System > Advanced System > Help > Signal

Information.
Perform self diagnosis to test Video Format, Audio Format, Color Depth, etc.

Check Software Version
To check the current software version of your TV:
Press

button on your remote control to select Settings > System > Advanced System > Help > Systemmessage.

System Update
Pressbutton on your remote control to select Settings > System > About > System update.

Set your TV to receive the latest firmware. Provide software updates to continuously enhance your TV
and correct any issues that may impact your user experience; therefore, recommend you to keep your TV
connected to the Internet to automatically receive updates when they are available.

40

Settings Overview
Set Usage Mode
Set the TV to use in Home or Store mode.

Home Mode
Select Home Mode for normal TV usage.
If you want to switch to Store Mode when the TV is in Home Mode, turn on Store Mode at> Settings >System > Advanced System.

Store Mode
Select Store Mode to setup the TV in a retail setting. This mode enables E-Pos and other demo functions andis only intended for use in retail stores.
When Store Mode is selected, press/

button on your remote control to enter store mode settings.

If you want to switch to Home Mode when the TV is in Store Mode, press/

button on your remotecontrol to enter Store Mode Settings and choose Home Mode. Alternatively, turn off Store Mode at>

Settings > System > Advanced System.
Note:•

Enabling Store Mode could increase energy consumption.

•

How to exit Store Mode varies depending on models/countries/regions.

Using Parental Control
Pressbutton to select Settings > System > Advanced System > Parental Control.

The Parental Control setting allows you to block content that is not appropriate for children to watch.
•

Locks
Turning Parental Control On

1. Turn on Locks to enable the Parental Control function.
2. Create PIN window displays. Using the D-pad on your remote control, create the password.
3. You will see other Parental Control settings change from a greyed out state to highlighted. When thisoccurs, begin adding other settings to the Scheduled Blocking, Channel Blocking, Program Blocking,Input Blocking, Change PIN and Reset features.
•

Scheduled Blocking
Block certain channels, programs and inputs during certain periods of time.

•

Channel Blocking
Block selected channels.

•

Program Blocking
Block programs by ratings.

•

Input Blocking
Block selected inputs.

•

Change PIN
Change the PIN that you use to access Parental Control.
41

Settings Overview
Note:
If you forget your password, call the Consumer Electronics Care Centre.
•

Reset
Reset Parental Control back to the factory setting.

Reset to Factory Default
Pressbutton on your remote control to select Settings > System > About > Reset > Factory reset.

Restore your device to default settings and erase all data, accounts, files, and downloaded apps.

42

EntertainmentGame
You can connect to your game console and set up settings to optimize the TV screen for better gaming
performance.

Connect a Game Console
You can connect your game console with a HDMI cable to the TV.
To start a game from a game console:
1. Switch on your game console.
2. Pressbutton on your remote control to select Inputs or press

button. Select the connected game

console as the input source.
3. Start the game.
You can enable the game mode to optimize your TV's settings when playing games with a game console.
Related information
Enabling game mode on page 43

Enabling game modePressbutton on your remote control to select Settings > Display & Sound > Picture > General >Picture Mode > Game.
Enable Game Mode to optimize the TV's settings to enjoy a better gaming experience with a PC or a game
console connected to the TV.
Game Mode will allow:•

Reducing input lag to make sure every press or click matches what is happening on the screen;•

Improving responsiveness to produce very little motion blur;•

Processing YUV 4:4:4 format signals precisely to present accurate image colors.

Note:
•

This function may not be applicable in some input sources or applications.

Related information
Connect a Game Console on page 43

Enabling instant game response
Pressbutton to select Settings > Display & Sound > Game Settings > Instant Game Response.

You can enjoy a smooth viewing experience with external device connected to the TV when Instant Game
Response is turned on.
Note:•

When Game mode is selected, Instant Game Response will not be switched off automatically.

Enabling FreeSync/PC Sync
Press

button to select Settings > Display & Sound > Game Settings > FreeSync/PC Sync.

43

Entertainment
You can enjoy a smooth viewing experience with external device connected to the TV when FreeSync/PC
Sync is turned on.
This function may not be applicable in some models/countries/regions.

Enabling High Refresh Rate Mode
Press

button to select Settings > Display & Sound > Game Settings > High Refresh Rate Mode.

Activation of the high refresh rate mode can improve the smoothness of the game screen.
This function may not be applicable in some models/countries/regions.

SoundBar Settings
When the soundbar device is connected to the TV, You can change the SoundBar Settings at Settings menu
for best device sound quality.
When the ARC device is connected to the TV, the sound output is automatically switched to ARC, if the user
switches to other sound output channels, the soundbar menu cannot be adjusted, and the sound menu of TV
can be adjusted.
Pressbutton on your remote control to select Settings > Display & Sound > Audio Output > SoundBar

Settings.
Note:•

When you connect a soundbar with an HDMI cable, you should set HDMI control to On.

> Settings >Channels & Inputs > Inputs > HDMI control.
•Some soundbar device can't support this function.

•

EQ ModesYou can select Music, Movie, News, Sport, Night.

•

Surround Modes
You can set to On to turn on the Surround Modes.

•

Bass Level/Treble Level/Dimmer Level
You can adjust Bass Level/Treble Level/Dimmer Level.

•

Reset
Reset current SoundBar Settings to factory mode.

SportsSports mode setup in picture or sound settings
Pressbutton on your remote control to select Settings > Display & Sound > Picture > General >Picture Mode > Sports.
Optimized picture for watching sports.
Pressbutton on your remote control to select Settings > Display & Sound > Sound > Sound Mode >Sports.
Optimized sound for watching sports events.
44

Entertainment
Media
Media is a central location for you to view or listen to different types of content, such as photos, music andmovies. You can view media content through the following methods:•

A USB thumb drive or hard drive.

•

Compatible mobile phone, tablet or other personal devices: you can stream movies, music and photos thatare stored on compatible personal device and play or view the content on your TV.

By default, there is Content Sharing displayed on the Media screen. If your mobile device is connected to theTV, its name also appears on the Media screen.
For more information about Content Sharing, please refer to Benefits of Smart TV > Content Sharing in thismanual.

Enjoy Photos/Audio/Video Stored on a USB Device
You have some ways to enter Media:
•

Press

button to select MediaCenter from your Apps list on home page.

•

Press

button to select Settings > Apps > All Apps > MediaCenter > Open.

Then select connected devices.
Select the content you want to play on the screen, like pictures, videos and music.

1

Search the content you want to play.

2

Arrange the content list by Grid, List.

3

Sort the content list by Name, Date Modified, Size.

4

Filter the content list by All Media, Music, Photos, Videos.

5

Create a photo, music, or video playlist.

Note:

45

Entertainment•

Some options in the above table may not be available in some models/countries/regions.

•

The image is only for reference and may differ from the actual product.

Media format list
Due to differences in programming tools and other factors, some of the file formats that are listed may not be
supported.
The listed formats may not be supported depending on the model.

Video Format
Container

Video Codec

File Extension Name

MPG

MPEG1

.mpg .mpeg

MPEG program
stream

MPEG2
MPEG1
MPEG2

MPEG transport
streamMP4

Resolution and Frame Rate
720 x 576 @ 30fps
3840 x 2160 @ 30fps.DAT, .VOB, .MPG,.MPEG

720 x 576 @ 30fps
3840 x 2160 @ 30fps

MPEG4

1920 x 1080 @ 60fps

H.264

3840 x 2160 @ 60fps

HEVC/H.265.ts, .trp, .tp

3840 x 2160 @ 60fps

MPEG4

1920 x 1080 @ 60fps

H.264

3840 x 2160 @ 60fps

VC1

1920 x 1080 @ 60fps

MPEG1

720 x 576 @ 30fps

MPEG23840 x 2160 @ 30fps

VP8.mp4, .mov

1920 x 1080 @ 60fps
3840 x 2160 @ 60fps

AV1
HEVC/H.265
MPEG1

720 x 576 @ 30fps

MPEG23840 x 2160 @ 30fps

MPEG4

1920 x 1080 @ 60fps

H.263
WMV3
VC1

MKV

H.264

3840 x 2160 @ 60fps

Motion JPEG

1920 x 1080 @ 60fps

VP9

.mkv

3840 x 2160 @ 60fps

HEVC/H.265
MPEG1

720 x 576 @ 30fps

MPEG23840 x 2160 @ 30fps

46Entertainment
Container

Video Codec

File Extension Name

Resolution and Frame Rate

MPEG41920 x 1080 @ 60fps

H.264

3840 x 2160 @ 60fps

WMV3

1920 x 1080 @ 60fps

VC1
Motion JPEG
VP8
AV1
AVI

3840 x 2160 @ 60fps.avi

HEVC/H.265

3840 x 2160 @ 60fps

MPEG1

720 x 576 @ 30fps

MPEG23840 x 2160 @ 30fps

MPEG4

1920 x 1080 @ 60fps

Sorenson H.263

1920 x 1080 @ 60fps

H.263
H.264

3840 x 2160 @ 60fps

WMV3

1920 x 1080 @ 60fps

VC1
Motion JPEG
VP8
FLV

.flv

HEVC/H.265

3840 x 2160 @ 60fps
1920 x 1080 @ 60fps

MPEG4
H.263

WEBM

H.264

3840 x 2160 @ 60fps

Motion JPEG

1920 x 1080 @ 60fps

VP8

1920 x 1080 @ 60fps
.webm

VP9

3840 x 2160 @ 60fps

VP8

1920 x 1080 @ 60fps

AV1

3840 x 2160 @ 60fps

Audio Format
Container
WAV

Audio Codec

File Extension Name
.wav

MPEG1/2
Layer1
MPEG1/2
Layer247

Entertainment
Container

Audio Codec

File Extension Name

MPEG1/2/2.5
Layer3
AAC-LC, HEAAC
DTS, DTS HD
LPCM
MP3

.mp3

MPEG1/2
Layer1
MPEG1/2
Layer2
MPEG1/2/2.5
Layer3AAC

AAC-LC, HEAAC

.aac

WMA

WMA7, WMA8, WMA9

.wma, .wmv

WMA ProWMA9 Pro
FLAC

FLAC

.flac

Photo Format
Image
JPEG

Photo

Resolution.jpg .jpeg

65535 x 65535

Progressive

1920 x 1080
8192 x 4320

PNG
BMP
GIF
WebP

3840 x 2160

THIS PRODUCT IS LICENSED UNDER THE AVC PATENT PORTFOLIO LICENSE FOR THE PERSONALUSE OF A CONSUMER OR OTHER USES IN WHICH IT DOES NOT RECEIVE REMUNERATION TO (i)ENCODE VIDEO IN COMPLIANCE WITH THE AVC STANDARD (“AVC VIDEO”) AND/OR (ii) DECODE AVC
VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL ACTIVITY AND/OR WASOBTAINED FROM A VIDEO PROVIDER LICENSED TO PROVIDE AVC VIDEO. NO LICENSE IS GRANTEDOR SHALL BE IMPLIED FOR ANY OTHER USE. ADDITIONAL INFORMATION MAY BE OBTAINED FROMMPEG LA, L.L.C. SEE HTTP://WWW.MPEGLA.COM

48

Accessibility Features
Accessibility Menu Setup
Press

button on your remote control to select Settings > System > Accessibility.

Accessibility function provides menu options and audio descriptions to aid the visually or hearing impaired.

Captions
Displays and sets the closed captions. You can set display options and select caption style.
•

Closed Captioning•

Captions

High contrast text
Improves contrast for the visually impaired.

Text to speech
Let you specify text-to-speech engine details and speech rate.

Accessibility shortcut
When the shortcut is on, you can press both the back and down buttons for 3 seconds to start an accessibility
feature.

TalkBack
Controls spoken feedback for visually impaired users.

Switch AccessSwitch Access can collect all of the text you type, except passwords. This includes personal data such as
credit card numbers.

CommonUI
CommonUI can collect all of the text you type, except passwords. This includes personal data such as credit
card numbers.
Note:•

Some options in the above table may not be available in some models/countries/regions.

•

The menu is only for reference and may differ from the actual product.

Related information
Video Description on page 1249

Troubleshooting
FAQ
In this section you will find the answers to the most frequently asked questions.
Note:•

The images are only for reference and may differ from the actual product.

There is no picture, or the picture is black and white.

Check input cable connections.

Unplug the TV power cord from AC outlet and re-plug after 60 seconds.

There is no sound or the sound is too low.
There is no sound or the sound is too low at maximum volume.

50

Troubleshooting

Check if Mute mode is set to on.
Check the volume settings.
Check the volume control of the device (cable or satellite box, DVD, Blu-ray, etc.) connected to your TV.

Make sure that the audio cable is connected to the correct audio output connector on the external device.

51

Troubleshooting
Check whether TV Speaker is selected at> Settings > Display & Sound > Audio Output > Audio

Output.

My TV cannot connect to the network.
Check network status at> Settings > System > About > Status.

Make sure your modem/wireless router is on and connected to the Internet.

Position your wireless router, modem router, or access point in a central location. Avoid putting it in a corner.

External source connected but no picture or sound.
I have connected an external source to my TV but I get no picture and/or sound.

52

Troubleshooting

Check whether the connection between the external device and your TV is correct and secure.

Make sure you have made the correct selection of input source.

If the signal is intermittent, unplug the TV power cord from AC outlet and re-plug after 60 seconds.

53

Troubleshooting
When devices are connected with HDMI cables•

If there is always no signal, or the signal cannot be restored after plugging and unplugging, you can press•

Change to another HDMI port.

•

Change to another HDMI cable.

/

button to select HDMI Format in HDMI source, to confirm whether the signal can be recognised.

The remote control does not work.
Confirm that TV still has power and is operational. Press the power button on the TV to determine if the
problem is with the remote control or not.

If the TV is not responding to the remote control, then please check if the small light on the remote control
flashes when any button is pressed (some remote controls do not support this function).
If the small light does not flash when the remote control button is pressed, the battery power may be low,please replace the batteries with new ones.
Check that the orientation of each battery matches the positive (+) and negative (-) symbols in the battery
compartment.

Keep the remote control sensor area clear from obstacles.

54

Troubleshooting
For Bluetooth remote controls

If the TV does not respond with the Bluetooth remote control, try pairing the remote control to the TV bypressing and holding theandbutton at the same time.

Schedule Recording cannot be used.

Check if there is a storage device connected to the TV.

55

Troubleshooting
Check the free space of the storage device. The function will not work if there is not enough storage space on
the device.
Check whether your storage device is damaged. If so, it is suggested to format your storage device.

Recording will automatically stop if the signal becomes too weak.
Note:•

Recording function may not work if the read/write speed of the USB device is too slow.

•

Recording function may not work because the storage format of your device is unsupported.

•

The Recording functions may not be applicable in some models/countries/regions.

Picture Issues
When the TV has a picture problem, these steps may help resolve the problem.
Problems
The picture is distorted.

The picture is blurry or
flickering, or cuts out
momentarily.

The picture appears red,
purple, pink and othercolors.

Possible Solutions•

The compression of video content may cause picture distortions,especially in fast moving pictures from sports programs and action
movies.

•If the signal reception is weak or poor, screen distortion may be visible but
it is not a malfunction.

•

Mobile phones used close to the TV (within 1m) may cause noise on
analogue and digital channels.

•> Settings > Display & Sound > Picture > Clarity > Sharpness.
You can try to increase or decrease the Sharpness.

•

If you use an external antenna, check the direction, position andconnection of the antenna.

•

Adjust the direction of your antenna, or reset or fine tune the channel.

•> Settings > Dispaly & Sound > Picture > Calibration Settings >White Balance. You can try to increase or decrease the White Balance.

56

Troubleshooting
Problems
Picture distorted or appears
wavy.

Possible Solutions•

Some electrical appliances may affect the TV. If you turn off the applianceand the interference goes away, then move it further away from TV.

•

Insert the power plug of the TV into another power outlet.

Related information
There is no picture, or the picture is black and white. on page 50

Sound Issues
When the TV has a sound problem, these steps may help resolve the problem.
Problems
Picture is normal, but nosound.

The speakers are making an
odd sound.

Sound distorted or appears
wavy.

Sound is blurry or cuts out
momentarily.

Possible Solutions•

Check the volume settings.

•

Check if 'Mute' mode is set to on.

•

Check the volume control of the device (cable or satellite box, DVD, Bluray, etc.) connected to your TV.

•

Make sure that the audio cable is connected to the correct audio output
connector on the external device.

•

For antenna or cable connections, check the signal information.

•

A low signal level may cause sound distortions.

•

Some electrical appliances may affect the TV. If you turn off the applianceand the interference goes away, then move it further away from TV.

•

Insert the power plug of the TV set into another power outlet.

•

If you use an external antenna, check the direction, position andconnection of the antenna.

•

Adjust the direction of your antenna or reset or fine tune the channel.

Note:
•

This product does not support decoding of DTS CD bitstreams. Playback of this format may produce
undesirable noise.

Related information
There is no sound or the sound is too low. on page 50

Network Issues
If the TV network is connected, the screen will display that it is connected successfully.
Problems

Possible Solutions

The TV cannot connect to
apps.

•

Make sure the TV has a network connection.

•

Contact your Internet service provider.

The wireless network
connection fails.

•

Make sure your wireless modem/router is on and connected to theInternet.

57

Troubleshooting
Problems
The wireless network signal
is too weak.

Possible Solutions•

Position your wireless router, modem router, or access point in a central
location. Avoid putting it in a corner.

Related information
My TV cannot connect to the network. on page 52

Channel and Broadcast Issues
For problems while watching live TV or scanning for new services, these suggestions might help to resolvethem.
Problems
In Live TV, there is no
signal, or a weak signal,or you cannot find any
channels.

Possible Solutions•

Make sure that the antenna cable is connected to the correct port.

•

Make sure that the antenna cable is not loose or disconnected.

•

If "no signal or weak signal" occasionally happens, disconnect antenna
cable and reconnect it.

•

Run Reset to Factory Default or scan channels again.
> Settings > System > Restart> Settings > Channels & Inputs > Channels > Manual Scan

Related information
Prepare Live TV on page 5
Channel Scan on page 7External Device Connection Issues
When the TV has difficulties with external device connection, these solutions may help resolve the problem.
Problems
The TV is having trouble
receiving a signal in thecable box.

Possible Solutions•

If there is no signal occasionally, unplug cable from TV and re-plug after
60 seconds.

•

If there is always no signal, or the signal cannot be restored afterplugging and unplugging, you can press/

button to select HDMI

Format if you select HDMI as input, to confirm whether the signal can berecognized.
•

Change to another HDMI port.

•

Change to another HDMI cable.

58Troubleshooting
Problems
There is no sound.

Possible Solutions•

Check whether ARC/eARC is selected at> Settings > Display &Sound > Audio Output > Audio Output Selection. If not, you need tocheck whether the external power amplifier device is connected to the
ARC/eARC port or optical port of the TV.
•> Settings > Display & Sound > Audio Output > Digital Audio
Out. You can try to select Auto, Pass Through, PCM, Dolby Audio Dolby Digital, or Dolby Audio - Dolby Digital Plus.

•

Whether the power amplifier device port is connected correctly.

•

If you select HDMI as input, you can try/> HDMI Format.

Related information
External source connected but no picture or sound. on page 52

HDMI & CEC Issues
When HDMI & CEC is not working, these steps may help resolve the problem.
Problems
HDMI & CEC does not work.

Possible Solutions•

Confirm that the device is a HDMI & CEC compatible device.

•

Check if the power cable of the HDMI & CEC device is properly
connected.

•

Check the cable connection of the HDMI & CEC device is secure.

•

Check HDMI & CEC feature of your TV is turned on.

•

Check HDMI & CEC feature of the connected device is turned on.

•

Depending on the connected HDMI device, the HDMI & CEC control
feature may not work.

> Settings > Channels & Inputs > Inputs > HDMI control

Application Issues
When some apps do not play, this may help resolve the problem.
Problem
Netflix cannot be played.

Possible Solutions•> Settings > Apps > See all apps > Netflix > Force stop, thenreopen to try again.

•

You can try to restart the TV at

Media Files
When files do not play, this may help resolve the problem.

59> Settings > System > Restart.

Troubleshooting
ProblemSome files cannot be played.

Possible Solutions•

Most files can be played back, but you might experience problems
with corrupted files or files with high-bitrate, unsupported resolution,
unsupported container or codec formats.

Related information
Media on page 45

Voice Service Issues
When some Voice service will not function, this may help resolve the problem.
Problems
Alexa cannot be heard.

Possible Solutions•

You can try to log into your Amazon account.

•

If you hear "I don't understand" from the voice recognition, please change
account or log out of the account.

•

For more information about Alexa, please refer to Benefits of Smart TV>Using Voice Control > Alexa Setup in this manual.

Other Issues
Use these procedures to resolve other issues that may occur.
Problems

Possible Solutions•

Watching TV for an extended period of time causes the panel to generate
heat. The heat from the panel is dissipated through internal vents runningalong the top of the TV.

•

After extended use, you may feel heat when touching it. This heat is not a
defect and does not affect the TV's functionality.

The TV smells of plastic.

•

This smell is normal and will dissipate over time.

The plastic cabinet makes a"clicking" type of sound.

•

The "clicking" sound can be caused when the temperature of the TVchanges. This change causes the TV cabinet to expand or contract, whichmakes the sound. This is normal and the TV is OK.

When I turn on my TV, there
is a delay for a few seconds
before the picture appears.
Is this normal?

•

Yes, this is normal. The TV is initializing and searching for the previous
setting information.

The TV is hot.

60