Singapore Airlines
Limited
PAIA MANUAL

Prepared in terms of section 51 of thePromotion of Access to Information Act
2 of 2000 (as amended)

DATE OF COMPILATION: 01 March 2024
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TABLE OF CONTENTS

Contents
1.

LIST OF ACRONYMS AND ABBREVIATIONS .............................................................. 3

2.

PURPOSE OF PAIA MANUAL ........................................................................................ 33.

KEY CONTACT DETAILS FOR ACCESS TO INFORMATION OF SINGAPOREAIRLINES LIMITED.......................................................................................................... 5

4.

GUIDE ON HOW TO USE PAIA AND HOW TO OBTAIN ACCESS TO THE GUIDE ... 66.

DESCRIPTION OF THE RECORDS OF SINGAPORE AIRLINES LIMITED WHICH
ARE AVAILABLE IN ACCORDANCE WITH ANY OTHER LEGISLATION .................. 97.

DESCRIPTION OF THE SUBJECTS ON WHICH THE BODY HOLDS RECORDS
AND CATEGORIES OF RECORDS HELD ON EACH SUBJECT BY SINGAPOREAIRLINES LIMITED ....................................................................................................... 10

8.

PROCESSING OF PERSONAL INFORMATION .......................................................... 14

9.

AVAILABILITY OF THE MANUAL................................................................................. 23

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1.

LIST OF ACRONYMS AND ABBREVIATIONS

1.1

“CEO”

Chief Executive Officer

1.2

“DIO”

Deputy Information Officer;

1.3

“IO”

Information Officer;

1.4“Minister”

Minister of Justice and Correctional Services;

1.5“PAIA”

Promotion of Access to Information Act No. 2 of 2000( asAmended;2.

1.6“POPIA”

Protection of Personal Information Act No.4 of 2013;

1.7“Regulator”

Information Regulator; and1.8“Republic”

Republic of South Africa

PURPOSE OF PAIA MANUAL

The purpose of this PAIA Manual is for the public to-

2.1

check the categories of records held by Singapore Airlines Limited1 (the Body)
which are available without a person having to submit a formal PAIA request;

2.2

have a sufficient understanding of how to make a request for access to a record of
the Body, by providing a description of the subjects on which the Body holds records
and the categories of records held on each subject;

2.3know the description of the records of the Body which are available in accordancewith any other legislation;

1

A Private Body as defined in PAIA “'private body' means-[…](c) any former or existing juristic person, but excludes a public body;”

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2.4

access all the relevant contact details of the IO who will assist the public with therecords they intend to access;2.5

know the description of the Guide on How to use PAIA, as updated by the Regulator,and how to obtain access to it;

2.6

know if the Body will process personal information,2 and the purpose of processing
personal information;

2.7

know the description of the categories of data subjects and of the information or
categories of information relating thereto;

2.8

know the recipients or categories of recipients to whom the personal information
may be supplied;

2.9

know if the Body has planned to transfer or process personal information outside
the Republic of South Africa and the recipients or categories of recipients to whom
the personal information may be supplied; and2.10 know whether the Body has appropriate security measures to ensure theconfidentiality, integrity and availability of the personal information which is to beprocessed.

POPIA defines ‘‘personal information’’ as information relating to an identifiable, living, natural person, and where it is applicable,
an identifiable, existing juristic person, including, but not limited to— (a) information relating to the race, gender, sex, pregnancy,
marital status, national, ethnic or social origin, colour, sexual orientation, age, physical or mental health, well-being, disability,
religion, conscience, belief, culture, language and birth of the person; (b) information relating to the education or the medical,
financial, criminal or employment history of the person; (c) any identifying number, symbol, e-mail address, physical address,
telephone number, location information, online identifier or other particular assignment to the person; (d) the biometric informationof the person; (e) the personal opinions, views or preferences of the person; (f) correspondence sent by the person that is implicitly
or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the originalcorrespondence; (g) the views or opinions of another individual about the person; and (h) the name of the person if it appears withother personal information relating to the person or if the disclosure of the name itself would reveal information about the person;
2

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3.

KEY CONTACT DETAILS FOR ACCESS TO INFORMATION OF SINGAPOREAIRLINES LIMITED

3.1. Information Officer

Name:

Dale WoodhouseTel:+27 82 786 8188

Email:

dale_woodhouse@singaporeair.com.sg

3.2. Deputy Information Officer

3.3

Name:

Minhua Mak

Tel:+27 11 880 8560

Email:

Minhua_Mak@singaporeair.com.sg

Fax number:NA

Access to information: general contacts

Email:

3.4

DPO@singaporeair.com.sg

National or Head Office

Postal Address:

SIA
Stonewedge Office Park
1 Wedgewood link Road
Bryanston
SandtonSouth Africa
2021.

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Physical Address:

SIA
Stonewedge Office Park
1 Wedgewood link Road
Bryanston
SandtonSouth Africa
2021

4.

Telephone:+27 11 880 8560

Email:

DPO@singaporeair.com.sg

Website:https://www.singaporeair.com

GUIDE ON HOW TO USE PAIA AND HOW TO OBTAIN ACCESS TO THE GUIDE

4.1. The Regulator has, in terms of section 10(1) of PAIA, as amended, updated andmade available the revised Guide on How to Use PAIA (“Guide”), in an easily
comprehensible form and manner, as may reasonably be required by a person who
wishes to exercise any right contemplated in PAIA and POPIA.

4.2. The Guide is available in each of the official languages and in braille.

4.3. The aforesaid Guide contains the description of-

4.3.1.

the objects of PAIA and POPIA;

4.3.2.

the postal and street address, phone and fax number and, if available,
electronic mail address of-

4.3.2.1.

the IO of every public body, and4.3.2.2.

every DIO of every public and private body designated interms of section 17(1) of PAIA and section 56 of POPIA.

4.3.3.

the manner and form of a request for-Singapore Airlines Limited
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4.3.3.1.

access to a record of a public body contemplated in section
11 of PAIA; and4.3.3.2.

access to a record of a private body contemplated in section
50 of PAIA;

4.3.4.

the assistance available from the IO of a public body in terms of PAIA and
POPIA;

4.3.5.

the assistance available from the Regulator in terms of PAIA and POPIA;

4.3.6.

all remedies in law available regarding an act or failure to act in respect ofa right or duty conferred or imposed by PAIA and POPIA, including themanner of lodging-

4.3.6.1.

an internal appeal;

4.3.6.2.

a complaint to the Regulator; and4.3.6.3.

an application with a court against a decision by the IO of apublic body, a decision on internal appeal or a decision by theRegulator or a decision of the head of a private body;

4.3.7.

the provisions of sections 14 and 51 of PAIA requiring a public body andprivate body, respectively, to compile a manual, and how to obtain accessto a manual;

4.3.8.

the provisions of sections 15 and 52 of PAIA providing for the voluntary
disclosure of categories of records by a public body and private body,respectively;

4.3.9.

the notices issued in terms of sections 22 and 54 of PAIA regarding fees tobe paid in relation to requests for access; and4.3.10. the regulations made in terms of section 92 of PAIA.
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4.4. Members of the public can inspect or make copies of the Guide from the offices ofthe public and private bodies, including the office of the Regulator, during normal
working hours.

4.5. The Guide can also be obtained-

4.5.1.

upon request to the IO;

4.5.2.

in all official languages of South Africa from the website of the Regulator(Documents | Information Regulator SA (justice.gov.za)).

4.6 A copy of the Guide is also available at the Head Office of the Body as set out inclause 3.4 above, in the following two official languages, for public inspection, during
normal office hours-

5.

4.6.1

English

4.6.2

Afrikaans

CATEGORIES OF RECORDS OF SINGAPORE AIRLINES LIMITED WHICH ARE
AVAILABLE WITHOUT A PERSON HAVING TO REQUEST ACCESS

5.1. The following records are available to the public without a request in terms of
PAIA:

5.1.1. Records maintained at the Companies and Intellectual Property Commission(CIPC);
5.1.2. Public relations brochures and publications;5.1.3. Media releases;
5.1.4. Records of a public nature, typically those disclosed on SIA’s website and in its
various annual reports, may be accessed without the need to submit a formal
application; and5.1.5. Other non-confidential records, such as statutory records maintained at CIPC,
may also be accessed without the need to submit a formal application. However,Singapore Airlines Limited
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please note that an appointment to view such records will also have to be madewith the Information Officer.
5.2. The following records concerning a personnel member's employment or contract
with Singapore Airlines Limited are available to the employee or contractor
without a request in terms of PAIA:

5.2.1. Personnel records of an administrative nature;
5.2.2. Records of disciplinary hearings and related matters; and5.2.3. The company’s policies and procedures manuals.
5.2.4. To view any records other than those available on our website or held at the
CIPC, you must make an appointment with our IO.
6. DESCRIPTION OF THE RECORDS OF SINGAPORE AIRLINES LIMITED WHICH ARE
AVAILABLE IN ACCORDANCE WITH ANY OTHER LEGISLATION•

Air Services Licensing Act 115 of 1990•

Basic Conditions of Employment Act,75 of 1997•

Broad-based Black Economic Empowerment Act 53 of 2003•

Civil Aviation Act 13 of 2009•

Companies Act 71 of 2008•

Compensation for Occupational Injuries and Diseases Act•

Competition Act of 1998•

Constitution of the Republic of South Africa;•

Consumer Protection Act 68 of 2008;•

Debt Collectors Act 114 of 1998•

Employment Equity Act 55 of 1998•

Financial Advisory and Intermediary Services Act 37 of 2002•

Financial Intelligence Centre 38 of 2001•

Financial Services Board Act 97 of 1990•

Income Tax Act 58 of 1962•

Intellectual Property Act 28 of 2013•

International Air Services Act 60 of 1993•

Labour Relations Act 66 of 1995•

Long-Term Insurance Act 52 of 1998•

National Credit Act 34 of 2005•

National Energy Act 34 of 2008

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•

Pension Funds Act 24 of 1956•

Prescription Act 68 of 1969•

Promotion of Access to information Act 2 of 2000•

Protection of Personal Information Act 4 of 2013•

Short Term Insurance Act 53 of 1998•

Value Added Tax Act 89 of 1991.

7. DESCRIPTION OF THE SUBJECTS ON WHICH THE BODY HOLDS RECORDS AND
CATEGORIES OF RECORDS HELD ON EACH SUBJECT BY SINGAPORE AIRLINES
LIMITED

7.1. Administration•

Licences•

Air operator certificates

7.2. Constitution•

List of directors•

Minute books and resolutions•

Share register•

Shareholder’s agreements•

Statutory registers

7.3. Documents relating to legal proceedings
7.4. Human resources•

HR policies and procedures•

Advertised posts•

Employees records•

Employment equity plan•

Employee manuals

7.5. Incorporating documents•

Incorporation forms•

Memorandum of incorporation

7.6. Personnel and related records
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Personnel information, employment histories and health records•

Personal records provided to Singapore Airlines Limited by its personnel•

Records which a third party has provided to Singapore Airlines Limited about
any of its personnel•

Training and development•

Conditions of employment and other personnel-related contractual and legal
records•

Internal evaluation records•

Other internal records and correspondence

7.7. Customer records•

Records about a customer provided by a customer or a third party•

Records generated by Singapore Airlines Limited relating to customers,
including transactional records•

Records listed in our Privacy Policy which is reproduced below, and alsoavailable on our Privacy Policy page linked here (see section 1. The types of
Customer Data we collect), as updated from time to time.
oPersonal Data. The data we collect includes but is not limited to:(i)personal information that can be used to identify an individual,such as name, gender, date of birth, nationality, passport or otherpersonal identification numbers;(ii)

contact information, such as mailing address, phone number,email address;(iii)

payment information, such as credit or debit card information,
including the name of cardholder, card number, billing addressand expiry date;(iv)

travel information, such as ticket numbers, destinations, flightinformation;(v)

information on your other activity and purchases made through
SIA (such as chargeable seats, excess baggage, seat upgrades),our

websiteormobileapplications

(such

as

hotel

accommodation, car rentals and insurance), and purchases of
packages such as the Singapore Stopover Holiday and otherlinked travel arrangements;
(vi)

your

customerpreferences,

such

as

dietary,seating,entertainment viewed, information on your KrisShop purchases
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(including the transaction dates, channel in which purchase was
made, KrisFlyer miles accrued) and membership details(including membership tier and membership tier qualification
status), places that you would like to visit or other service
preferences;(vii)

information about your in-flight WiFi usage, such as whether you
use in-flight WiFi, what WiFi plan you used, the mode of payment
to pay for in-flight WiFi and how much data was utilised for your
WiFi sessions;(viii)

information about your in-flight interactions with our staff, such as
types of beverages requested or other in-flight requests andpreferences;(ix)

information about your interactions with our ground staff, such as
the details of any complaint cases, incidences of lost baggage,call details, and other information relevant to assist our groundstaff to service you;(x)

health information, such as vaccination status, pre-departure test
results, doctors’ notes, medical certificates and letters andrequests related to medical conditions;(xi)

information you choose and/or consent to submit when you use
features on our website, mobile applications, or other online
facilities, including, but not limited to- information in the queries you enter into our chatbot, Kris,on our global Facebook page, website and mobile
application;- audio clips and images you submit to us via the “Capture
and Discover” tool to provide travel recommendations- audio clips or text you submit when using the Translation
Assistant, and- your location information.

(xii)

information we receive from flight bookings made via our online
corporate booking platform;(xiii)

information we receive from other sources e.g. our page on social
media websites and our contractual partners; and(xiv)business contact information, such as the contact details of theemployees of our vendors and corporate customers, as well as

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the contact details collected by our divisions including the Cargo
Division and Engineering Division.
oTechnical Data. This includes device and technical information you give
us when using our website or mobile application, such as IP addresses
or other unique identifiers, cookies, mobile carrier, time zone setting,operating system and platform, and information about your customer
journey on the website or mobile application. Information on cookies may
be found in our cookie policy. Please note that in limited circumstances,
this Technical Data may be linked with your Personal Data in order to
identify you.

7.8. Supplier records•

Records about a supplier provided by the supplier or a third party•

Records generated by Singapore Airlines Limited relating to suppliers, includingtransactional records

7.9. Planning records•

Annual Reports•

Strategic Plan•

Annual Performance Plan•

Proposals

7.10.

Singapore Airlines Limited records•

Financial records•

Operational records•

Databases•

Information technology•

Marketing records•

Project management, including building plans and plant and machinery
upgrades•Functions and catering•

Patents, registered designs, and trademarks•

Technological know-how•

Product records•

Internal correspondence

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•Company secretarial records•

Retirement fund records•

Statutory records•

Statutory compliance records•

Internal policies and procedures•

Treasury-related records•

Securities and equities•

Records held by officials of the company

7.11.

Internal correspondence•

Product records•

Statutory records•

Internal policies and procedures

7.12.

Third party records•

Records held by Singapore Airlines Limited pertaining to other parties, including
financial records, correspondence, contractual records, records provided bythird parties, and records which third parties have provided about theircontractors or suppliers.

8. PROCESSING OF PERSONAL INFORMATION

8.1

Purpose of Processing Personal Information

8.1.1

The Body uses personal information under its care in the following ways:

8.1.1.1.

Rendering services according to contractual agreements;

8.1.1.2.

Marketing and advertising;

8.1.1.3.

Administration;

8.1.1.4.

Staff administration;

8.1.1.5.

Recruitment;

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8.1.1.6.

Security purposes;

8.1.1.7.

Keeping accounts and records;

8.1.1.8.

Compliance with tax laws / fulfilling its statutory obligations interms of applicable legislation;

8.1.1.9.

Historical record keeping / recording statistics necessary to fulfil
Singapore Airlines Limited business objectives; and8.1.1.10.

In accordance with our Privacy Policy , see excerpt reproduced
below, and also available on our Privacy Policy page linked
here (see section 3. How we use your Customer Data), as
updated from time to time.

In accordance with our contract of carriage with you, we will use
the Customer Data to:•process and assist you with any transactions related toyour booking (e.g., making a booking, providing services
relatedtothebooking(e.g.,

seat

selection,accommodation, insurance, etc.), fulfilling such booking
and investigating potential fraudulent transactions);•

notify you about changes to our service, including throughflight alert messages via our mobile services facility;•

facilitate airport, internet check-in and self check-in;•

provide airport services such as processing information
relating to connecting flights, arrangements at airports
and customs and immigration facilities;•

provide baggage related services such as processing of
any baggage related queries, including mishandled or
missing baggage claims; and•provide in-flight catering and other services (e.g. toprovide you with a personalised inflight experience);

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•in accordance with our contract with you as a KrisFlyer
member or Registered Customer, we will use theCustomer Data to:i. maintain your account;
ii. facilitate your transactions and services;
iii. enable you to log in using your account on any of theplatforms hosted by us; andiv. Send you updates and other account related
information.

As a KrisFlyer member, Customer Data will be used toadminister your KrisPay programme and mobile application.

As it is in our legitimate interests to be responsive to you, toprovide customised services and marketing, to ensure thesuccess of our business and to ensure the proper functioningof our products, services and organisation, we will use your
Customer Data to:•improve our website and mobile application and to ensure
content from the website and mobile application ispresented in the most effective manner for you and yourdevice;•administer the website and mobile application, and forinternal operations, including troubleshooting, data
analysis,

testing, research, statistical and survey

purposes;•monitor and record calls for quality, training, legal
compliance, analysis and other related purposes in orderto pursue our legitimate interest of improving service
delivery;•

send you surveys by email (including surveys related toourRegistered Customer,

KrisFlyer

or

HighFlyer

programmes, if you are a member, as detailed below).
You can opt-out of receiving these surveys at any time bycontacting us;Singapore Airlines Limited
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•

send you service emails, such as reminders when you
have not checked out your purchases on our website ormobile application.

•

respond to your enquiries, requests or feedback;•enforce our terms, conditions and policies;•

allow you to participate in interactive features of thewebsite and mobile application, when you choose to doso;•customise our products and services to you, including by
responding

to

and

catering

for

your

customerpreferences;•personalise the content you see on our website, mobile
application and inflight entertainment systems, including
by enabling you to save your preferences on our inflightentertainment systems and suggesting content for yournext flight;•

keep the website and mobile application safe and secure;•aggregate Customer Data into anonymised statistical
data (such as number of passengers flown on a particularjourney), which we will use for statistical analysis so that
we can better understand our customers’ profile andimprove our service offering;•to customise our marketing e.g. sending you targetedmarketing on places you would like to visit, based on yourresponses to optional questions on our website andmobile application, and your prior travels.

•

share the Customer Data with selected partners to enable
them to better tailor offers, promotions and other direct
marketing to you.

•participate in industry studies conducted by publicagencies or regulatory authorities in Singapore; andIn relation to our KrisFlyer and Registered Customer
programmes, we will use your Customer Data to:i.

provide

you

with

any

information

includingpromotions and offers from us and other KrisFlyer
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programme partners, where applicable (with yourconsent where required by applicable laws);
ii.

deliver programme-related benefits including, but
not limited to, automatically enrolling you in lucky
draw promotions;iii.

contact you regarding product and customer related
surveys and market research; andiv.

respond to your email and call enquiries;

Further, as a KrisFlyer member, Customer Data will be used toprovide services to celebrate special occasions; sending
you KrisFlyer-related news and KrisFlyer e-statements andassociated promotions and offers (with your consent whererequired by applicable laws).

If you are a participating company under the HighFlyer
programme or under our Corporate Travel Programme(“Participating Company”) and if you are a Corporate Travel
Manager (“CTM”) or Assistant Corporate Travel Manager(“ACTM”), we will use the Customer Data to:i.

maintain the Participating Company’s HighFlyer
account

ii.

facilitate

Participating

Company-relatedtransactions and services;iii.

market and communicate to the CTMs and ACTMs
information on SIA and HighFlyer promotions,contests, events and lucky draws, including those
conducted by HighFlyer program partners (with yourconsent where required by applicable laws);

iv.

contact the CTMs and ACTMs regarding productand customer related surveys and market research;v.

respond to email and call enquiries from the CTMs
and ACTMs; andSingapore Airlines Limited
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vi.

Send

the

CTMs

and

ACTMs

programme

information updates and other account related
information.

If you are a Participating Company under the HighFlyer
programme or under our Corporate Travel Programme and if
you are a Corporate Traveller (“CT”), we will use the Customer
Data to:i.

maintain your travel records in the Participating
Company’s HighFlyer account;ii.

facilitate

Participating

Company-relatedtransactions and services;
iii.

contact the CTs regarding product and customer
related surveys and market research; andiv.

respond to email and call enquiries from the CTs.

If you are an employee of an entity with a contractual
relationship with us:i.

to contact you to perform our services, and inparticular, to monitor and record calls for quality,
training, legal compliance, analysis and otherrelated purposes in order to pursue our legitimate
interest to improve service delivery;ii.

enforce our terms and conditions against youremployer; andiii.

communicate with you about products, services,
promotions, events and other news and information
we think will be of interest to you.

With your consent where required by applicable laws, we will
use your Customer Data to:•send you marketing and promotional materials in relation
to products and services offered by us, our subsidiaries
and affiliated airlines and service partners (such asaccommodation partners or transportation partners), as

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well as our appointed agents, in relation to the Registered
Customer, KrisFlyer and HighFlyer programmes;•

retarget you with advertisements (including adverts fromthe SIA Group) across multiple websites you visit,
leveraging the cookies we have in place. The effect of thisis that where you go to a different website after visiting
the SIA website, you may see tailored SIA Groupadvertisements on these websites. Please see our cookie
policy for more information on our use of cookies (andsimilar technologies).

•

retarget you with SIA advertisements across multiple
websites you visit, leveraging the cookies other SIA
Group companies have in place on your device. The
effect of this is that where you go to a different website
after visiting the relevant SIA Group company website,
you may see tailored SIA advertisements on thesewebsites. We only do this where you have consented to
the relevant SIA Group company sharing your cookie
information with us for these purposes. Please see our
cookie policy for more information on our use of cookies(and similar technologies).

•

serve you with customised advertising from the SIA
Group that is relevant to you on social media platforms.
We use audience targeting technologies to do this. For
example, we may display interest-based advertising to
you when you are using Facebook through a tool offeredby Facebook called the Custom Audience tool. This tool
allows email addresses to be hashed locally on ourbrowser and then sent to Facebook. There, the email
addresses are matched against Facebook’s existing listof Facebook users' hashed IDs and the matches areadded to our Custom Audience for advertising. The
matched and unmatched hashes are then deleted; and•register you for the Registered Customer and KrisFlyer
programmes.

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8.2

Description of the categories of Data Subjects and of the information or
categories of information relating thereto

Categories of Data

Personal Information that may be processed

Subjects
Customers / Clients

Nature of the personal information processed in
respect of the categories of data subjects, includes, in

Service Providers and relation to:
Suppliers-

Naturalpersons:

name,gender,medicalExisting and former

information, biometric information, pregnancy,

employees

marital status, race, age, date of birth,

and

job

language,

applicants

information,

education

information,

employment

history,financial
identity

Directors and officers

number, physical and postal addresses, contactof Singapore Airlines

details, criminal behaviour, disability, personal

Limitedopinions, views, views and opinions of anotherindividual about the data subject.

Shareholders-

Juristic persons / entities: names of contact
persons, name of legal entity, physical andpostal addresses, contact details, registration
number, founding documents, tax related
information,authorised

signatories

andfinancial information.
-

Service providers: names of contact persons,name of legal entity, physical and postal
addresses, contact details, registration number,founding documents, tax related information,authorised

signatories,

andfinancialinformation.

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8.3

The recipients or categories of recipients to whom the personal information
may be supplied

8.3.1

Singapore Airlines Limited may supply personal information to the following
recipients:

8.3.1.1.

Within Singapore Airlines globally;

8.3.1.2.

Regulatory, statutory and government bodies;8.3.1.3.

Service providers;

8.3.1.4.

Suppliers;8.3.1.5.

Customers;

8.3.1.6.

Professional advisors;

8.3.1.7.

Employees of Singapore Airlines Limited;

8.3.1.8.

Shareholders and other stakeholders;

8.3.1.9.

A potential acquirer of Singapore Airlines Limited or any of
its divisions as part of a due diligence process; and8.3.1.10.

Banks and other financial institutions.

Disclosures will be made subject to applicable law. We require all third parties torespect the security of your personal data and to treat it in accordance with the law.

8.4

Planned trans-border flows of personal information

8.4.1

The Body intends to transfer personal information, subject to applicablelaw, to third parties in other countries who provide us with data hostingSingapore Airlines Limited
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services on foreign cloud-based servers. We require such third parties toadhere to applicable law in respect of such cross-border transfer of
personal information, and to respect the security of your personal
information and to treat it in accordance with the applicable law.

8.4.2

As an international organisation, we may sometimes have to send personal
information to other countries for the purposes of fulfilling our contractual
obligations or to meet business needs. If this is the case, we require that
all third parties undertake to protect your personal information inaccordance with the same standards that we do.

8.5

General description of Information Security Measures to be implemented by
the responsible party to ensure the confidentiality, integrity and availability of
the information

8.5.1

The Body has established and maintains appropriate, reasonable technicaland organisational measures to ensure the integrity of personal informationin its care and control, and to ensure that such personal information isprotected against unauthorised or unlawful processing, accidental loss,
destruction or damage, alteration or access by having regard to therequirements of POPIA.

9.

AVAILABILITY OF THE MANUAL

9.1

A copy of the Manual is available-

9.1.1

on SIA’s website at https://www.singaporeair.com;

9.1.2

at the national South African head office of Singapore Airlines Limited (ascited in clause 3.4) for public inspection during normal business hours;

9.1.3

to any person upon request and upon the payment of a reasonableprescribed fee; and9.1.4

to the Regulator upon request.

Singapore Airlines Limited
PAIA Manual
March 2024
Page 23 of 24

9.2

A fee for a copy of the Manual, as contemplated in annexure B of the Regulations,shall be payable per each A4-size photocopy made.

10.

UPDATING OF THE MANUALThe IO will update this manual on a regular basis.

Issued byDigitally signed by Dale
Dale
Woodhouse
Date: 2024.03.01 07:53:41
Woodhouse+02'00'___________________________________________________

Mr. Dale Woodhouse
General Manager Central & South Africa

Singapore Airlines Limited
PAIA Manual
March 2024
Page 24 of 24