September 12, 2016
Osaka Prefecture
Osaka Convention & Tourism BureauWest Japan Railway Company“Travel Service Center OSAKA”
to be opened as a “Omotenashi Station” inside Osaka Station!
With the number of visitors from both inside and outside Japan increasing in recent years, Osaka Prefecture, Osaka Convention & Tourism
Bureau, and the West Japan Railway Company will support the enjoyable and satisfying Japan travel of visitors by opening “Travel ServiceCenter OSAKA” as part of their efforts to put in place an infrastructure that can handle the needs of visitors. To be located in Osaka Station, agateway for travel in the Kansai region, the new facility will provide integrated services that include ticket sales, currency exchange and avariety of consultations with respect to travel and tourism.
1. Overview of “Travel Service Center OSAKA”
The existing Osaka tourist information facility and railway
information facility will be moved to a location in front of thecentral ticket gate and their floors expanded. The enhanced
functions will include the new capability to provide tourist
information in Chinese and Korean, the providing of general
consultations concerning topics such as trouble and other mattersoccurring during travel, etc.
In addition, the adjacent Nippon Travel Agency TiS Osaka
Branch will establish ticket and currency-exchange counters forvisitors from abroad, and it will enhance its function for providing
same-day lodging information.
The space of the existing baggage checking facility will also be
Exterior conceptual image
expanded and other functions needed by visitors from within Japan and abroad (SIM card sales, etc.) will be centralized and strengthened.
2. Service content, etc.
■To open:
March 2017 (plan)■Hours:７ am to 11 pm every day year-round Note: Some services excluded.
■Services:
Tourist information (including general consultations concerning trouble and other matters occurring during travel),railway information, exchange/purchase of various rail passes, sales of JR fare tickets and domestic-travel products,
lodging reservations (including same-day lodging), currency exchange, baggage -related services, etc.
■Operators:
・Tourist information (including general consultations): Osaka Convention & Tourism Bureau
・Railway information: West Japan Railway Company
・Ticket counter & currency exchange: Nippon Travel Agency Co., Ltd.
・Baggage check: Kansai Station Service Co., Ltd.
Note: For details on the services to be provided at Osaka Station for visitors from abroad, see the attachment.

【Attachment】

Overview of services to be provided at Osaka Station for visitors from abroad◇Service overview for Travel Service Center OSAKAFunctions●Tourist information, railway information“Tourist Information OSAKA”(1F Central concourse)【Operator】 Osaka Convention & Tourism Bureau【H o u r s】 7 am - 11 pm every day year-roundPrincipal Service Content

New, relocated, and enhanced functions■Tourist and railway information and general consultations
concerning trouble and other matters occurring during travel■Distribution of tourist area pamphlets, showing of videos■Providing of free public Wi-Fi LAN(Osaka Free Wi-Fi, JR-WEST Free Wi-Fi)
Railway information (1F Central concourse)■PC for free information searches by visitors【Operator】 JR-West■Extended operation time for railway and tourism information【H o u r s】 7 am - 11 pm every day year-roundfacilities●Ticket sales, reservations for sightseeing options at■Exchange/sales of fare tickets
・Exchange/sales of various rail passes
destination
・Sales of fare tickets, limited express tickets,
Ticket counter (1F TiS Osaka Branch)【H o u r s】 8 am - 8 pm
special-promotion fare tickets, etc.
【Operator】 Nippon Travel Agency■Sales of domestic travel products, etc.
・Sales of optional tours for sightseeing at destination
Note: The exchange/sales of various rail passes will also
・Lodging reservations (including same-day), rental car
continue at the Osaka Station ticket office (central exit)
as in the past.
reservations
・Mediation for foreign-visitor travel insurance(Hours: 5:30 am - 11 pm)●Currency exchange■Currency exchange counter (exchange between Japanese yenand 33 currencies)
Currency exchange counter (1F TiS Osaka Branch)■Sales of prepaid cards exclusively for overseas use【H o u r s】 8 am - 8 pm
■International fund transfer service【Operator】 Nippon Travel Agency (Travelex Japan)●Baggage-free sightseeing
Baggage check (1F, in front of Lucua)【Operator】 Kansai Station Service■Baggage check Note: Fee charged■Baggage delivery service Note: Fee charged◇Overview of other services in Osaka StationFunctions● OSAKA STATION CITY Information
OSC Information (3F North-south connecting bridge)【H o u r s】 10 am - 8 pm
【Operator】 Osaka Terminal Building

Principal Service Content■OSAKA STATION CITY information■Lost and found office■Wi-Fi router rental Note: Fee charged

Existing functions●Baggage-free sightseeing, currency-exchange cash
advance in yen
OSAKA STATION CITY Tourist Service Center(3F North-south connecting bridge)【H o u r s】 10 am - 8 pm
【Operator】 Osaka Terminal Building■Installation of digital signage with touch panel supporting
multiple languages■Baggage delivery service Note: Fee charged■Installation of ATM from which Japanese yen can be obtained●Prayer room
Prayer room (1F South Gate Plaza)【H o u r s】 11 am - 7 pm
Note: Open to 8 pm from May to August【Operator】 Osaka Terminal Building■Available for use by people of any religion■“Wudu facility” installed for purifying the body