Conversational AI Services
Intuitive, personalized and always-on AI customer assistance.

Conversational AI is transforming the very definition of customer service and how people interact with businesses
from retail brands to financial institutions.
Harnessing advanced natural language processing and machine learning, it goes light years beyond the simple
chatbot to simulate engaging, humanistic conversations— delighting customers by anticipating needs and taking
actions that result in faster resolution times.

Popular channels organizations are using conversational AI to transform customer experiences:

Virtual assistants
on websitesMobile andmessaging apps

Emailautomation

Socialmedia

Voiceassistants

Drive growth and reduce costs? That’s conversational AI.
Businesses that embrace conversational AI are seeing positive outcomes in two major ways: driving bottom line growth
for the business and reducing operational costs.

Drive growth

Reduce cost

Increased revenue

24x7 support

Identify new revenue streams and cross-sellopportunities, qualify leads, and increase
average order value.

Reduce call and ticket volumes by providing
immediate, self-serve answers to customers.

Customer retention

Operational efficiency

Drive brand loyalty and higher CSATs throughpersonalized product recommendations andexceptional customer experiences.

Automate routine tasks, reducing workload on
customer support teams to improve efficiency.

Market insights

Scalable and flexible

Analyze and identify emerging trends, market gaps,
purchasing behavior, and unmet needs to gain
competitive advantage.

Manage volumes of increasing customer interactions
without proportionally increasing costs.

Get the conversation started with Softchoice
Our methodology combines our well-established business consulting, app
modification and development, data governance, security, and user adoption
practices, refined over thousands of successful technology implementations— now applied to your conversational AI journey.

Envision | Prove the concept
We help you prioritize a business challenge you and develop a high-levelstrategy and solution for solving it with conversational AI. We then test thattheory with a proof-of-concept implementation.

Design | Build the blueprint
With proof-of-concept validated, we design a production-ready solution
guided by Softchoice’s ‘human-centric’ approach focused on persona
mapping and use cases. We examine your current architecture, data estateand security posture, and build technical designs to deploy and scale thesolution with confidence.

Enable | Lay the foundations
With solution designs in place, we build the foundation and guardrails
required to deploy your conversational AI solution from data architecture,
security and automation frameworks to governance risk and compliance
processes. We create an upskill plan to ensure your team has the internal
skillsets to manage the solution, and an enablement plan to ensure yourend users will embrace the solution to its full potential.

Implement | Test and deploy
With foundations in place, we implement your conversational AI solution
as designed with thorough testing prior to implementation.

Sustain & Enable | Optimize over time
With your conversational AI solution in production, we support ongoingmodel performance evaluation and fine-tuning through dashboards for
KPI tracking, periodic bias testing, and building of a Center of Excellence
based on DevOps best practices.
Traditional chatbots and long wait times for live agents are not driving value foryour business or your customers. If you are ready to unlock new levels of innovation,efficiency, and customer satisfaction with AI, let’s get the conversation started.

Contact your Softchoice Account Manager for more details
or contact a Softchoice Representative here.
1.800.268.7638 | www.softchoice.com

Why partner withSoftchoice?
We are a ranked global
leader across the top
three CSPs
We have the experience andpartnerships to build your AI
solution on the best platform
for you, whether it’s Microsoft,
Google, or Amazon. We getearly access to roadmaps,
new products, new features,and better prices.
We know from experienceAs an early adopter of AI,
Softchoice has practicalexperience implementing AI
solutions for our own people
and business. We apply
insights from our AI journey
to guide other progressive
organizations through theirs.
We cover the wholeconversational AI journey
Our AI practice combines
consulting and technicalexpertise to refine yourAI vision and take itfrom proof-of-concept
through to production andongoing optimization.