Financial Results for the Nine Months Ended
November 30, 2018

January 9, 2019

Consolidated Income Statement
As result of the efforts to expand sales opportunities and improve efficiency,sales and profits increased, and all-time high profits were reported.
(100 million yen)
FY2/183Q (Ratio to sales)

Net sales

FY2/193Q (Ratio to sales)

Difference

Percentagechange2,238 （100.0%） 2,299 （100.0%）60

102.7%

Gross profit

294 （13.1%）

303 （13.2%）

8103.1%

SG&A

167（7.5%）

170（7.4%）

2101.6%

Operating income

126（5.7%）

132（5.8%）6104.9%Ordinary income

130（5.8%）

136（5.9%）6104.7%

Net income attributableto owners of parent

76（3.4%）82（3.6%）6108.3%©2019 AEON delight All Rights Reserved2

Major Initiatives for the Nine Months Ended November 30, 2018
１Safety● Supported areas affected by the Hokkaido Eastern Iburi Earthquake in September and typhoons byproviding services including restoration of buildings, temporary cleaning and delivery of materials

2

Labor shortage● Introduced “Delight Viewer”, a distributed management system in OctoberStreamlined maintenance and inspection● Introduced and launched sales of automated floor cleaning robots in November● Constructed labor-saving model for Security services at commercial facilities due tocollaboration with SECOM CO., LTD.
● Launched a demonstration experiment of “Toilet IoT Service” at AEON MALL Binh Tan inVietnam in September due to collaboration with SoftBank Telecom Vietnam

3

Environment● Newly established “Electricity Planning Department” in October to operate Energy

Management Services©2019 AEON delight All Rights Reserved3

Major Initiatives for the Nine Months Ended November 30, 2018– Initiatives to Solve Labor Shortage –Solve labor shortage in the cleaning industry
Introduced and launched sales of automated floor cleaning robots

Introduced to AEON Style Sendai Oroshimachi in September

Verified introduction at several facilities andprovided explanations about equipment tocleaning service companies

Introduced and launched sales in fullscale in November©2019 AEON delight All Rights Reserved

4

Major Initiatives for the Nine Months Ended November 30, 2018
– Initiatives to Solve Labor Shortage –Create a new business model for FM through collaboration

Constructed labor-saving model for Security services (entrance/exitmanagement, closing) at AEON stores as a first step in collaboration andexpanded to other stores at an early pointContinued inspections toward further labor-saving in the Facility Management
Also enhanced cooperation in sales for small and medium-sized offices bytaking advantages of both companies’ strengths©2019 AEON delight All Rights Reserved5

Acceleration of Global Expansion ① China Business: Made Two Core Companies into Wholly
Owned Subsidiaries

Made two core companies (AD Jiangsu and Wuhan Xiaozhu) into wholly ownedsubsidiaries through acquisition of additional equity● Rebuilt the Group’s governance system● Established AEON delight brand in EasternChina

Began strengthening business foundation
focusing on expanding throughout China
Eastern China©2019 AEON delight All Rights Reserved

6

Acceleration of Global Expansion ② ASEAN Business: Acquisition of Indonesian Cleaning
Company Stock

Made an Indonesian cleaning service company into a consolidated subsidiary
to further expand business in ASEAN

Made PT Sinar Jernih Sarana, leader in
the Indonesia’s cleaning industry, aconsolidated subsidiary

Develop business in Indonesia
which is the largest market in ASEAN
Left: Our President Kazumasa Hamada,
Right: Mr. Norman Sebastian, former representative, PTSinar Jernih Sarana©2019 AEON delight All Rights Reserved7

Acceleration of Global Expansion ③ Acquired ISO41001 Certification for the First Time in Japan

A facility receiving IFM acquired ISO 41001 certification, the international
standard for facility management, as a first company in Japan

Became the only company in Japan to provide
facility management that meets global standards

Standardized business processusing ISO 41001
Provide global-level services

ISO 41001 Certificate Presentation Ceremony(Left: Kazuo Tatsukami, President of Japan Audit and Certification
Organization for Environment and Quality
Right: Our President Kazumasa Hamada)©2019 AEON delight All Rights Reserved8

Initiatives for Improvement in Employee Engagement
Improved employee engagement through creation of “job satisfaction and challenge”
Held the 4th Presentation for the Efforts to Pursue PleasantWorking Environment(Participant companies)
AEON delight, Kankyouseibi, DO SERVICE,
Hakuseisha, Wuhan Xiaozhu, AEON delight
Malaysia, AEON delight Vietnam

Continue with the small group activity“Activity to Pursue Pleasant Working
Environment” lead by the cleaning crews
in Japan and overseas

Enhance the willingness to makecontribution voluntarily and form aworkplace where employees canmaximize their abilities to improve
productivity©2019 AEON delight All Rights Reserved

9Sales by Segment
YoY increase in 5 segments. Construction work and vending machine services
have been recovered YoY from the first half.
FY2/18 3Q

FY2/19 3Q

PercentagechangeFacilities management

395

425

107.6%

Security services

325

332

102.4%

Cleaning services

413

430

104.2%

Construction work327309

94.6%

Materials/supplies
sourcing services

378

387

102.5%

Vending machineservices

245

240

97.8%

Support services

152

172

112.8%

Total

2,238

2,299

102.7%(100 million yen)

©2019 AEON delight All Rights Reserved

10Profit by Segment
Profits increased in 6 segments. Facilities management increased for double digit.
Vending machine services are in the process of transforming the profit structure.
Percentagechange（100 million yen）

FY2/18 3Q

FY2/19 3Q

Facilities management

35.1

42.5

121.0%

Security services

21.1

21.1

100.0%

Cleaning services

46.450.0107.5%

Construction work

26.2

28.8

109.9%

Materials/supplies
sourcing services

21.1

21.3

100.9%

Vending machineservices

15.0

7.6

50.9%

20.1

20.9

104.0%

185.3

192.5

103.8%

Support services
Total©2019 AEON delight All Rights Reserved

11Initiatives by Segment

Facilities
management

In addition to acquiring new contracts, undertook periodic inspections of fire prevention
equipment, conducted load tests for emergency generators, and expanded contracts formalfunction and defect repair works by focusing on support for the improvement ofcustomers’ disaster prevention and disaster reduction system.

Security services

To secure the labor force, continuously implemented work style reforms, including
improvement of the work environment. Promoted the systematization of services suchas entrance/exit management and security patrols for labor saving.

Cleaning services

In addition to acquiring new contracts, promoted the expansion of sales of selfdeveloped equipment and labor-saving toilet cleaning.
Introduced and launched sales of automated cleaning robots.

Construction work

Reconstructed disaster areas. Focused on proposals from the planning stage
including design when renovating commercial facilities and expanded
comprehensive contracts for various constructions.

Materials/supplies
sourcing services

Expanded contracts for packaging materials of Aeon PB products “TOPVALU.”
Focused on reducing logistics cost to improve profitability.

Vending machineservices

Focused on increasing the installation of our own vending machines with each beverage
manufacturer’s products. Sold beverages and also tried to create new value using digital
signage vending machines.

Support services

Expanded the provision of outsourcing services related to the management offacilities and its surroundings including the businesses of consolidated subsidiaries
KAJITAKU CO., Ltd. and AEON COMPASS CO., LTD.
©2019 AEON delight All Rights Reserved

12Consolidated Balance Sheet

Liabilities andnet assets

AssetsFY2/18

FY2/193Q

Current assets

1,202

1,200

▲2Current
liabilities

434432▲2Tangible fixedassets

10099▲1Fixedliabilities

27270Intangible
fixed assets

8073▲6462459▲2Investments,etc.

8580▲5Shareholder’sequity959

958▲1Fixed assets

266252▲13Total net assets

1,005992▲12Total assets

1,468

1,452

▲15Total liabilities
and net assets

1,468

1,452

▲15Difference

Totalliabilities

FY2/18

FY2/193Q

Difference©2019 AEON delight All Rights Reserved

13Quarterly Performance for the Past Three Years：Sales
Quarterly sales（100 million yen）
800

754 755764

759 762 774

714

720

760

718

719

2016年度FY2/17600

2017年度FY2/18400

2018年度FY2/19200
1Q

2Q（100 million yen）

3Q

Total quarterly sales

3,000
2,228 2,238

2,000

1,000

4Q

1,514

2,947 2,958

2016年度FY2/172,299

FY2/182017年度1,518 1,538

2018年度FY2/19754 755 764

01Q

2Q

3Q

4Q
©2019 AEON delight All Rights Reserved

14Quarterly Performance for the Past Three Years：Operating income
Quarterly operating income（100 million yen）
60463940454744403938424841

2016年度FY2/172017年度FY2/182018年度FY2/19200
1Q

2Q（100 million yen）

3Q

4Q

Total quarterly operating income

200172 168
124 12615085

10050394088132

2016年度FY2/1790

2017年度FY2/1846

2018年度FY2/19

01Q

2Q

3Q

4Q
©2019 AEON delight All Rights Reserved

15

Business Forecasts for FY2/19(100 million yen)

FY2/18 results(Ratio to sales)

Net sales

2,958 （100.0%）

FY2/19 Forecasts(Ratio to sales)

Percentage change

3,050 （100.0%）

103.1%

Operating income

168（5.7%）

185（6.1%）

110.0%

Ordinary income

172（5.8%）

185（6.1%）

107.0%Net income attributableto owners of parent

103（3.5%）110（3.6%）

106.6%©2018 AEON Delight All Rights Reserved 16

Capital Policy

Consolidated payout ratio: Maintain around 30%
Capital efficiency: Maintain around ROE 12%
EPS (Yen)
ＥＰＳ（円）（Yen）
260

ＲＯＥ（％）

（%）
15.0

12.5

12.5

12.3

12.0

200

12.3

183.912.0

194.8

11.0
196.2

10.0

166.2
155.5

140131.8

143.2

5.0

800.0
2011
FY2/12

2012
FY2/132013
FY2/142014
FY2/152015
FY2/162016
FY2/172017
FY2/18©2019 AEON delight All Rights Reserved

17Shareholder Return
Dividends increased for 13 consecutive years since FY2/06.
Aim for 14 consecutive years of increase.
（Yen）

（％）
Dividend
配当金70

Commemorative
記念配当
dividend

Dividend forecast

Dividend payout

配当予想（円）(Yen)

配当性向（％）
ratio (%)

40.06035.015030.04025.0530614620485052635420.015.0403410045.015817.5

2210.0275.090.0
FY2/05
2004 FY2/06
2005

FY2/072006

FY2/07 2008
FY2/08 2009
FY2/09 2010
FY2/11 2011
FY2/12 2012
FY2/13 2013
FY2/14 2014
FY2/15 2015
FY2/162016
FY2/172017
FY2/182018
FY2/192007©2018 AEON Delight All Rights Reserved 18

If you have any questions or comments, please contact us below.
■ These materials contain statements about forecasts and estimates relating to the future plans, strategies, andperformance of AEON delight.
◇ These statements are based not only on past performance, but also on assumptions based on information currently
available to the company. For this reason, please note that the actual performance may differ from our estimates.
■ The information contained in these materials has been prepared by the following methods if not specifically statedotherwise.
◇ All statements are based on consolidated results◇ All figures of less than 100 million yen have been rounded down
◇ Percentages have been rounded off to one decimal place

AEON DELIGHT CO., LTD.
(Stock code: 9787)

IR Contact Emiko Ishii
Delight Communication Dept.
TEL 03-6840-5712
Or visit our website at:
ｈｔｔｐ：//ｗｗｗ．ａｅｏｎｄｅｌｉｇｈｔ．ｃｏ．ｊｐ

This presentation has been prepared based on the information available as of the date of the presentation (January 9, 2019). The business
forecasts may be revised due to various factors that may arise in the future.

19