When one chooses to invest in the Maximo Application Suite (MAS), they're not just purchasing alicense; they're embracing an opportunity to tailor their asset management journey precisely to theirunique needs and aspirations. The next step in this dynamic voyage? Choosing to partner with Maximo
ManagePlus. This is a commitment to evolve, optimize, and manage your MAS environment with utmostefficiency. And the beauty of this choice? You're not confined to one pathway. Whether your preference
lies with AWS, Azure, or IBM Cloud, Maximo ManagePlus is there to support and empower yourdecisions. Remember, every step taken with intent and adaptability is a step toward growth andmastery. So, embark on this journey with MAS and ManagePlus and seize the potential of every
challenge and opportunity ahead!
Benefits to your enterprise:
FLEXIBILITY• Customize the MAS application per the needs of your enterprise.
• Execute a MAS upgrade schedule that aligns with the needs of your enterprise.
REDUCE COSTS• Eliminate the need to hire, train, and retain MAS application and management expertise. Why
incur the cost and risk developing in-house MAS expertise when you can access expertise thathas evolved supporting dozens of MAS clients?
• Eliminate the need to hire, train, and retain underlying public cloud infrastructure expertise.
Why incur the cost and risk developing in-house cloud management expertise when you canleverage the expertise of a proven cloud infrastructure managed services team that has evolved
supporting hundreds of clients operating hundreds of hybrid cloud workloads?
• Eliminate the need to deploy the tooling and evolve the SOPs required to exceed yourenterprise MAS availability SLO.
IMPROVE AGILITY AND PRODUCTIVITY• Your enterprise MAS users have 24x7 access to MAS application experts.
• Faster resolution to L2/L3 service requests.
• Increase your enterprise application support without expanding your application support team.
• Your enterprise MAS application runs on underlying public cloud infrastructure that iscontinuously monitored and patched. Your hybrid cloud operations team can focus on otherhybrid cloud workloads.
• Increase your cloud workload without expanding your cloud operations team.
• Reduce tedious workload.
IMPROVE STABILITY• People, process, tools with a proven track record to exceed MAS application and infrastructure
availability SLO. Can your enterprise afford unplanned asset management system downtime?
• SLOs• SLAsIMPROVE CYBER SECURITY• Subscribing to Maximo ManagePlus improves application and infrastructure patching cadence
and automates endpoint security configuration.

IMPROVE MARGIN• Subscribing to Maximo ManagePlus yields savings that the Client can invest in new projects thattarget reducing bottom-line expenses or create/evolve brand differentiating, revenue
generating products and services.
MAXIMO MANAGEPLUS FEATURES•••••••••Your enterprise purchases MAS software from IBM Software which includes:o Maximo Application Suite (licensed software)o Functional application support
Your enterprise purchases managed service (Maximo ManagePlus) from IBM Consulting whichincludes:
o Application operationso Database managemento Installation and upgrades
o OpenShift installation, configuration, maintenance, and operationo Cloud infrastructure security, performance, and availabilityo Network planning, build, and operation
IBM Consulting provisions, manages, and operates your MAS environment on:
o AWS
o Azureo IBM Cloud
IBM Consulting operates MAS Managed environments in an IBM owned account and a client
dedicated VPCYour enterprise MAS software runs on dedicated clusters
Your enterprise MAS software is backed by dedicated databases:o DB2o SQL Servero Oracle
Security maturity:o IBM security program and secure development methodology
o Penetration testingo Vulnerability managemento Patchingo Media sanitization
Standard disaster recovery:o Recovery Point Objective (RPO)? 24 hours
o Recovery Time Objective (RTO)? 72 hours
o IBM DB2 HADR (High Availability) at primary data center? Yes!
o Maximo Application HA at primary data center? Yes!
SLAso Incident Mean Time to Respond (MTTr)▪ 1 - Critical(Severity 1)
15 min▪ 2 - Major(Severity 2)
30 min▪ 3 - Normal(Severity 3)
60 min▪ 4 - Low
(Severity 4)
60 mino Service Availability

99.95%o Service Request Mean Time to Respond (MTTr)▪ Normal
2 Hours▪ Low
5 Hours•

SLOs
o Incident Mean Time to Resolve (MTTR)▪ 1 - Critical(Severity 1)
4 hours▪ 2 - Major(Severity 2)
8 hours▪ 3 - Normal(Severity 3)
24 hours▪ 4 - Low
(Severity 4)
72 hours
o Service Request Mean Time to Resolve (MTTR)▪ Normal2 business days
▪ Low4 business days