December 1, 2020
AEON DELIGHT CO., LTD.
(9787 TSE1)“New Standard Cleaning” Incorporating Infection Control Measures

More than 1,000 Experts Trained in Infection Control Cleaning

AEON DELIGHT CO., LTD. (Headquarters: Osaka City; Kazumasa Hamada, President & CEO and Group CEO;hereinafter referred to as “AEON delight”) has developed New Standard Cleaning*1 that incorporates infection
control measures, and has been expanding the provision of related services since September 2020. At the sametime, AEON delight has promoted an original training program to foster experts in infection control cleaning whowill be responsible for practicing New Standard Cleaning. As of November 30, 2020, a total of 1,100 staff
members, including those of affiliated companies providing services throughout Japan, have completed theprogram’s Standard Course to acquire knowledge and techniques on managing high-frequency contact surfaces
and carrying out quality evaluations that are important in ensuring infection control.
*1 For details on New Standard Cleaning, please refer to page 3 (Reference) of this press release.

【Training Program for New Standard Cleaning】

Patrol staff ofSanitation andCleaning Specialists

The program for the Advanced Course is current under development.

The standards related to “safety and security” required of facilities are changing due to the spread of thenovel coronavirus (COVID-19) infection. In light of this situation, in order to provide services that exceed
the required standards, AEON delight has developed New Standard Cleaning (hereinafter referred to as“NSC”) as a new cleaning service that incorporates infection control measures. In providing NSC, it is not
only necessary for the cleaning staff to ensure self-preventive measures, but also acquire proper knowledge
and procedures to prevent infection. To this end, AEON delight has created an original training program
based on information accumulated through its original hygiene control service*2 provided to hospitals in thepast along with the latest research trends in infection control science. The Sanitation and Cleaning Specialists
comprised of “clean crews” (name for cleaning staff at AEON delight) who have completed specialized
training shall conduct cleaning work that properly manages materials and complies with manuals.

1

The program is divided into three courses in accordance with the service details, and 1,100 staff members
have completed the Standard Course to date, and they will be responsible for practicing NSC.
*2 Hygiene control service: Cleaning services incorporating infection control for hospitals that began in FY2014.

【Three training courses according to service details】(1) Basic Course
This course teaches self-preventive measures and basic work and infection control measures required toimplement NSC.
(2) Standard Course
This course trains personnel in managing high-frequency contact surfaces and carrying out quality evaluations.
Those who complete the course are qualified to conduct infection control cleaning work. The workers wear a
special Sanitation and Cleaning Specialists uniform in accordance with the client’s needs.
(3) Advanced Course (currently under development)This course trains personnel to become capable of conducting quality evaluations, staff
training, and improvement proposals. The trained personnel have detailed knowledge of
infection control and can serve as leaders of the Sanitation and Cleaning Specialists.

【Employee pocket handbook and infection control kit】
An A6-size handbook was made, highlighting important points from the “ADG Protocol for Infectious
Disease Control,” which compiles action guidelines and proper operational procedures for the AEON delight
Group related to infection prevention measures. The handbook is carried in an infection control kit (pouch)together with other essential items for disease control.
*The handbook and infection control kit are scheduled for distribution starting in mid-December.

Items in the Pouch● Portable alcohol spray● Spare mask (placed in aplastic bag if not packaged)● Alcohol wipes (disinfectant wet nap)
● Disposable gloves● Plastic bags
● AEON delight Group Protocol forInfectious Disease Control (handbook)2As a facility management company with the Management Principle, “We will continue to create‘environmental value’ of clients and local communities,” AEON delight will continue to propose this service
based on the “AEON COVID-19 Protocol for Infectious Disease Control” established by AEON on June 30,
2020, as the new standard for cleaning. AEON delight will realize a society where disease control is a part oflife by implementing not provisional but continuous infection control measures, protect the health and livesof our customers and employees, and provide a safe and secure facility environment to the local communities.

－ Inquiries regarding the service－Cleaning Business Division, AEON DELIGHT CO., LTD.
TEL: 03-6840-5167
FAX: 03-3524-8781－Inquiries regarding this press release －Delight Communication Department, AEON DELIGHT CO., LTD.
TEL: 03-6840-5712
FAX: 03-3524-8902

3

(Reference) From “Launch of services with new cleaning standards for the ‘With Corona’ era” dated Aug. 31,
2020【Overview of New Standard Cleaning】

Concepts

Conventional cleaning

New Standard Cleaning●Maintain/improve aesthetic●Maintain/improve hygieneappearance
Focus cleaning areas●Flat surfaces in the facility●Areas with high hygiene risk

(floor, glass surfaces, etc.)(high-frequency contact surfaces, where water
is used, etc.)

Skills required of the staff●Cleaning techniques●Basic knowledge on infection control

Equipment●Highly effective in removing●Removal of microorganisms

stains●Manageable in terms of hygiene●High washability and●Effective in inactivating microorganisms

rinsability(with clear evidence)

Cleaning agents① Specification changes from emphasizing planar views to elevational views
Cleaning will change from the conventional flat surface cleaning for maintaining aesthetic appearance to elevation
surface cleaning for maintaining and improving hygiene based on scientific evidence.
Infection control for high-frequency contact surfaces
Infection control measures will be strengthened for high-frequency contact surfaces (doorknobs, escalator
handrails, elevator buttons, customer’s fixtures such as sofas installed in store passages, etc.) that users(facility customers and store employees) touch frequently with their hands. The surfaces are wiped using
detergent with efficacy confirmed against COVID-19 and microfiber cloths (compared to conventional cotton
dust cloths, more effectively removes not only dirt but also bacteria by trapping contaminants into the fibers).

②

Visualization of preventive cleaning with the Sanitation and Cleaning Specialists
The work shall be carried out by the Sanitation and Cleaning Specialists
comprised of clean crews who have completed a prescribed training program
through e-Learning and have acquired specialized knowledge on infection
control measures.

③

Quantifying quality through monitoring
In order to make ‘visible’ the cleanliness level of cleaning areas that are notperceptible to the human eye, cleanliness is monitored using “ATP (adenosinetriphosphate) testing*3” technology that expresses the total amount of organic
substances in numbers. A test is conducted immediately after cleaning, and if
the results do not meet a certain standard, improvements are made byreviewing work methods and training.
Because organic substances and other contaminants adhere differently
depending on what material an object is made of, the quality of new cleaning specifications will be quantified, andbased on these grounds the cleaning frequency shall be set for different objects. This will lead to providing a facility
environment with higher quality.
*3 ATP (adenosine triphosphate) testing: The test combines ATP contained within the cells of all organisms with enzymes, etc. andmeasures the amount of light produced (Relative Light Unit; RLU) through the reaction. A higher RLU value indicates more stains.

4