T-Systems International GmbH

T-Systems

Managed Cloud Services for Azure
Managed Cloud Services for Azure – What is it about?
T-Systems’ Managed Cloud Services for Azure provides a standardized and highly automated framework for
managing Azure environments from Subscription level (Landing Zone) down to its containing Resource Groupsand Resources. It is based on best practices and experiences and incorporates all elements for a successful
Azure cloud journey. The service offers two service modules Foundation and Advanced with a different set ofmanagement capabilities. The choice which service module should be used can be flexible defined on Resource
Group level. Depending on the service module selected, responsibility for the maintenance and administration ofAzure Resources is assumed by T-Systems or by the customer himself.

STARTING YOUR CLOUD JOURNEY WITH MCS FOR AZURE
Each cloud journey starts with a proper planning and the definition of security, governance and organizational
guardrails for a successful result. With T-Systems’ Managed Cloud Services for Azure T-Systems will perform thefollowing steps to implement a production ready Azure environment following best practices and addressing yourbusiness requirements.
Perform Onboarding workshop

Definition ofguardrails andconfiguration
settings

Implementing MCS
for Azure LandingZone

Providing Managed
Resource Groups

Use production
ready Azure
Landing Zone

A regular update process ensures that the implementation is not a one-time event, but that future changes andupdates to Azure, best practices and service enhancements are considered as well.

T-Systems – Managed Cloud Services for Azure

FOCUSING ON YOUR BUSINESS NOTON THE CLOUD PLATFORM
T-Systems’ Managed Cloud Services for Azure allows youto focus on your business and let T-Systems ensure thatyour Azure environment is configured in the best way
according to your business needs. The fully automateddeployment and automation processes with focusing onAzure native capabilities reduces the possibility of humanerrors and achieves a reliable and standardized
operational environment.

SERVICE MONITORING
Providing services based on Azure are usually
incorporating several Azure technologies. Only amonitoring solution which can provide a single pane ofglass for reporting and alerting can help to understandyour environment and gain the right conclusions.

T-Systems’ Managed Cloud Services for Azure

automatically configures all resources managed in theAdvanced service module to ingest all logs,
performance and diagnostic data into a centralized Log
T-Systems has included all important pillars for building a Analytics workspace. T-Systems has developed uniquerock-solid Azure Landing Zone design based on knowledge and best practices in setting up the rightexperiences and best practices. It incorporates the alerts, thresholds and event management in order to getalerted right away when needed. Depending on the alert
following key areas:type human interaction by T-Systems’ operational teams
 Identity and access management
or automatized correction tasks by T-Systems’ Network & connectivity
automation framework will be performed. With this you
can ensure that business critical services will be Resource organization
addressed like business critical.
 Security, governance and complianceOperations baselineBusiness continuity



Automation

BUSINESS CONTINUITY
Business continuity and data protection is a vital part ofmanaging any environment. T-Systems’ Managed Cloud
Services for Azure uses Azure Backup to achieve thisgoal. MCS for Azure will ensure that all of your Azure
Resources are compliant with defined data protection
guardrails, e.g., backup retention times, backup storage
configuration, etc.
T-Systems’ automation framework continuously checks
if all resources have been configured correctly andfollow the defined rules. If not, T-Systems’ automation
framework will adjust the configuration that yourbusiness requirements in terms of RPO and RTO aremet.

EXERCISING GOVERNANCE WITH
AZURE POLICIES AND T-SYSTEMS’
SMART POLICY FRAMEWORK
T-Systems has created a comprehensive policy
framework which is based on native Azure Policy
capabilities to allow you to not only monitor thecompliance of your environment against various
compliance baselines, but also auto-remediate any
incompliant Azure resources. This is already a goodstarting point for the compliance and governanceposture of your environment. But not everything can beachieved with Azure Policy. Therefore T-Systems has
implemented a unique Smart Policy framework basedon Event Grid and Azure Functions on which we cancreate advanced fully automated compliance
remediation to address all kind of scenarios.

T-Systems – Managed Cloud Services for Azure

MANAGEMENT OF AZURE RESOURCES BY T-SYSTEMS IN MCS FOR AZUREADVANCED
T-Systems’ Managed Cloud Services for Azure offers five different service classes within the Advanced service
module in which T-Systems is responsible for maintaining and managing the workloads. Therefore, you have theflexibility to choose the right level for each workload to fulfil your business requirements and meet your customers
expectations.

Type of SLA
Response time
Resolution time
Response time
Resolution time

30 min.
2 hrs.
1 hrs.
7 hrs.

24*7Community

Response time
Resolution time
Response time
Resolution time
Response timeResolution time

4 hrs.
18 hrs.
9 hrs.
36 hrs.
18 hrs.
45 hrs.

8*5Foundation

Response time
Resolution time

30 min.
2 hrs.

24*7

DiamondAdvancedGold
SilverBronze

24X7

24X7

ADVANTAGES WHEN USING MCS FOR AZURE WITH AZURE PAAS SERVICES
Microsoft offers a variety of Platform-as-a-Services services where Microsoft provides some platform-related
management tasks, but this covers not all tasks what is required for productive usage of these components. TSystems’ Managed Cloud Services for Azure ensures that the missing elements which are not covered byMicrosoft and configuration of the PaaS-services is following the organizational guardrails. This includes thefollowing topics: Automatic configuration following defined rulesSecurity & Compliance monitoring and configuration

Backup & Disaster Recovery automatic configuration



Health & Performance Monitoring
Incident-, Problem- & Change-Management



WHY T-SYSTEMS
Market Leader – Recognized as a Market Leader in both Public Cloud and Hybrid Cloud by several
independent technology research and advisory firms like Gartner and ISG.

Cloud & Connectivity – End-to-end service provider for Public Cloud, Hybrid Cloud and connectivity as TSystems is part of Deutsche Telekom.

European Trustee – Your data is only handled by personnel located in the European Union or even solely from
Germany when desired as an add-on and is governed under European and German law, when your businessregulations require this level of data sovereignty.

T-Systems International GmbH

Heiko Röhr

Heiko.Roehr@t-systems.com+49 160 3661156