Sustainability
Update 2023

Contents

Dear readers,

1 Management and processes

3

2 Products and services

4

3 Supply chain and production

6

4 Employees and society

95 Key figures

11

Did you know that Miele leads the field whenit comes to energy-efficient laundry care anddishwashing, or that we produce more electricity at our Miele plant in the Chinese city of
Dongguan than we can use? Or that we areworking intensely on the subject of green steel?
This and much, much more results from oursense of responsibility for our planet‘s resources,
a topic of utmost importance. At the same time,
we aim to help our customers live their lives assustainably as possible. And, not least, Miele
is seen as an appreciative employer and a fairbusiness partner.
Read how we have put all this into practiceover the past two years at Miele in our 2023
sustainability update: from past accomplishments through to current projects with a focus
on people and the environment.
Miele & Cie. KG Group
Executive Board

1

Management and processes

2

Products and services

3

Supply chain and production

4

Employees and society

5

Key figures

Miele Sustainability 2023

3

Management and processes
For more than 120 years, our family company has stood for a sound and responsible approach to business. We act with integrity, place aclear focus on quality and rise to the challenges of our times. Issues such as increasingly scarce resources, climate change, dwindling
biological diversity and increasing complexity in the supply chain are addressed directly – with a variety of approaches in compliance with
our own sustainability strategy. In more concrete terms, our aim is to promote circularity and hence reduce our need for raw materials,
cut our greenhouse gas emissions and uphold labour and human rights standards in our supply chain.

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Next Generation
SustainabilityaiRe

Circular P& So rodu
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In order for tomorrow‘s world to be even more sustainable, we at Miele
all pull in the same direction – with the Executive Board leading by example, supported by the central sustainability team, further departments
at Central Headquarters, the business units and sales subsidiaries.

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Next-generation sustainability
Sustainability is the backbone of our corporate strategy. We rise to our
corporate responsibilities and aim to be ‚Immer Besser‘ in accordancewith our company philosophy in the implementation of measures. For
that reason, we have further expanded the Miele sustainability strategy
with its ambitious goals for climate and environmental protection inorder to fill the interface between climate protection, the preservationof resources and social responsibility with life.

cial

Res p oytilin si bP

Our pledges
In 2022, we formulated three pledges relating to sustainability.
Together with our sustainability strategy, these point in the right
direction in the process of making sustainable business decisions.
Make sustainability
happen at every step​
We continuously work towards making sustainability essential at every stage of our services andproducts’ life cycle – as well as across all our value
chains and in the homes of our customers.
Make appliances that
won’t leave a markMiele is dedicated to producing the best possible
products and services with the least impact on theenvironment, with the ultimate aim to make them
100% carbon-neutral.
End waste by giving
our appliances new life
We are working towards creating a circular value
chain with net-zero waste for all materials used in
our appliances to re-enter the loop at the end of
their lifecycle.

1Management and processes

2

Products and services

3

Supply chain and production

4

Employees and society

5

Key figures

Miele Sustainability 2023

4

Products and services
Miele stands for long-lasting products offering
top-class performance and excellent user convenience which go gentle on the environment andresources. In keeping with our ‚Immer Besser‘ guideline, we are working on making our products andtheir packaging even more sustainable. Amongst
others, the emphasis is on a circular economy andon business models which help our customers live
more sustainability.
Conservation of resources through prolonged use

Product life
cycle of up to
supported by tests

20 years

Durable products do away with the need to buy new
ones. Providing they subscribe to modern standards,
they protect the environment and reduce the consumption of resources. From an ecological viewpoint,
it is often worthwhile having machines repaired inorder to keep them in service for as long as possible.
We at Miele therefore test our domestic appliances
in long-term endurance tests to ensure they last up
to 20 years. In addition to this, we offer our customers warranties of up to 10 years. At the same time,

we ensure that our machines are easy to repair andwe maintain our own customer service operation in 50
countries. Key functional spare parts are available forat least 15 years from the date when production is
discontinued; around 70,000 different parts are
immediately available at all times from Central Sparesin Gütersloh.

prevent food from overcooking. And on the Miele
Combi steam oven, users can prepare a meal by
combining various leftovers from the fridge using the
Mix & Match function. Smart Food ID, which uses acamera in the oven, and the app-based CookAssist
hob function prevent food waste by providing useful
information.

Breathing new life into old appliances
Together with our customers, we lead the way towards
a circular economy to protect natural resources. Insteadof simply disposing of discarded washing machines,
we have been exploring new avenues since 2022 in apilot project in the Netherlands: Suitable old machines
are overhauled and offered to consumers as an attractively priced alternative to a new machine. Beforehand,
they are thoroughly inspected by trained service technicians, fitted with new spare parts and updated withthe latest software.

Our efficiency champions
Higher demands and stricter thresholds make it
increasingly difficult to lead the field with respect tothe new EU Energy Label. Nevertheless, almost all
our front-loading washing machines achieve the top‚A‘ rating for energy efficiency. Appliances from otherproduct groups such as most G 7000 dishwashers
also achieve top marks. The outstanding energy efficiency of our products has been repeatedly endorsed
by Stiftung Warentest, Germany‘s leading consumer
watchdog. It pays for us to invest more than 50 percent of all R&D expenditure on energy and resource
conservation – as it benefits both our customers, theenvironment and the climate.

Avoiding food waste
Our domestic appliances can help save food: In
the refrigerator, fruit and vegetables stay fresh up to
five times longer with PerfectFresh Pro on the
PerfectFresh Active version, vitamins and freshness
are additionally maintained through the use of afine mist of water vapour. Ovens with TasteControl

8 % lower CO emissions
2

during the usage phase acrossall product groups (since 2019)1

Management and processes

2

Products and services

Smart features save resources
The bulk of the CO2 footprint of Miele domestic
appliances occurs during the usage phase. We strive
to ensure that machines run particularly efficiently
and support our customers in exploiting even greatersavings – not least thanks to smart functions. For
instance, the new Consumption Dashboard in the
Miele app records consumption in the programmes
used, provides tips on more efficient machine usage
and helps to further reduce water and electricity consumption. Furthermore, we are busy building a smart
energy management system with partners such as
Loxone (building management systems) and Smappee(charging and energy management): This allows Miele
domestic appliances to be coupled with a PV arrayand run most effectively when power is cheapest.
On washing machines, our automatic TwinDos dispensing system helps to go easy on resources – reducing
detergent consumption by up to 30 percent. Precise
PowerWash 2.0 saves water and electricity. Efficiency
is high both with minimum loads (SingleWash) andfull loads.

3

Supply chain and production

Eco mode: Saves even more energy
Adopting a behaviour which protects resources
can be easy – for example with Eco programmes on
Miele washing machines and dishwashers. Despite
this, only few make use of these thrifty programmes.
This is certainly what is revealed by anonymised
cross-manufacturer polls: Only 25 percent of
dishwasher cycles use the Eco programme. The figure
for washing machines is not even five percent.
We have conducted a fact check on this subject.
Summary: The Eco mode guarantees good washingand cleaning performance. The big benefit of Eco programmes: They demonstrably save energy as thereis less of a need to heat up wash water. Laundry andcrockery, though, is still washed clean – it just takes
a little longer as detergents require more time to act
effectively at lower temperatures. And, contrary to
popular perceptions, the durability of washing machines and dishwashers does not suffer from longer
cycles. After all, we test for a service life of 20 years –including Eco programmes.

4

Employees and society

5

Key figures

Miele Sustainability 2023

5

Highlights and progress achieved

2023

Green Product Award for dishwashers

70,000different spare parts stocked permanently by Central SparesA

is the energy-efficiency rating of most washing machines
in the domestic sector

30 %lower detergent consumption can be achieved through theuse of automatic TwinDos* dispensing

60 %energy and time savings thanks to SingleWash compared withconventional AutoLoad control; water savings of more than 50 %* compared with manual dispensing, hence resulting in a reduction in the greenhouse effect of around 30 %

1Management and processes

2

Products and services

3

Supply chain and production

4

Employees and society

5

Key figures

Miele Sustainability 2023

6

Supply chain and production
Reducing emissions and the use of resources,
improving energy efficiency and expanding power
generation using renewable sources: All this is
promoted at our production locations. We support
environmental protection and human rights along
the entire value creation chain. Starting with our
upstream suppliers, we also demand high socialand ecological standards.
Innovative solutions reduce resources
In order to preserve resources, we aim to increase
the use of recycled plastics (recyclates) to between
5,000 and 7,500 tonnes per year by 2025 whilst at
the same time saving material in components, surface treatment and packaging. Innovative solutions
to this end are being developed at the Technology
Centre Plastics at our Warendorf plant. The upholsteryand crevice nozzles, dusting brushes and specialpurpose attachments for our vacuum cleaners from
Miele Bielefeld are already successfully made fromrecyclates. Our packaging, too, is increasingly madefrom recycled materials.
We are developing material-saving components suchas an injection-moulded floor module for our tumble
dryers. Production of these components involves theuse of a foaming additive for which we were the only

domestic appliance manufacturer to be awarded the
TecPart Innovation Prize in 2022. In combination
with an optimisation of the module, we save up to
30 percent of material, equating to several hundred
tonnes of granulate per year.
Our responsibility for the climate
We do our utmost to support the goal of the Paris
Climate Agreement of limiting global warming to 1.5°C
by 2100 compared with pre-industrialisation levels.
Our greenhouse gas balance shows the impact of ourbusiness on climate change according to Scopes 1 to
3 (according to the Greenhouse Gas Protocol). This
helps us in prioritising our climate protection measures.
At 83 percent, our CO2 footprint is greatest during theusage phase (Scope 3.11). We intend to reduce theseCO2 emissions by 15 percent by 2030 (compared with2019), in terms of typical real-life use across all programmes and not merely in the Eco programme. To
this end, we develop products and programmes whichsave water and energy. And we go to great lengths tosupport customers, for example with assistance programmes and apps.

Greenhouse gas balance in our value creation chain
Our decisions impact the lives of those who use our products. Consequently, we wish to be an inspiration to ourcustomers and encourage them to make positive changes of their own, to be more responsible consumers and tolive better lives.

<1%

<2%

Scope 1&2

Scope 3All others

15 %Total emissions(2022) Co2

12.2 Mt

Scope 3.1
Purchased goods
and services

83 %Scope 3.11
Use of sold products

Miele carbon footprint (Co2e)1Management and processes

2

Products and services

3

Supply chain and production

4

Employees and society

5

Key figures

Further reductions in greenhouse gas emissions(Scope 3.1) are achieved by paying attention to thesmallest possible CO2 footprint when purchasing
our raw materials and primary products.
Our direct and indirect emissions (Scopes 1 and 2)
are reduced by the exclusive use of green electricity
at our various production locations, through the more
efficient use of energy and through in-house plantand equipment to generate renewable energy. Locations in China, Germany, the Netherlands and Austria
already have PV systems or are in the process ofsetting such systems up. Since the spring of 2023,
we have been installing a geothermal plant at ourheadquarters in Gütersloh. Our objective in doing so
is to cut emissions by half at our production and sales
locations worldwide by 2030 compared with 2019.
Our climate goals are recognised by the Science
Based Targets initiative (SBTi) as scientifically based
and validated.
Unavoidable emissions are compensated for using
high-quality certificates issued by climate protection
projects aimed at reducing CO2. With this mix ofmeasures, Miele has been CO2-neutral on balancesince 2021 with reference to Scopes 1 and 2.

Miele Sustainability 2023

7

5 GWh of self-generated

electricity produced by a photovoltaic
array at our Dongguan production site
Alternative drives power vehicle fleet
Around 46 percent of Scope 1 and Scope 2 emissions
are the result of our road vehicles. It is our aim to
reduce vehicle emissions by a minimum of 30 percent
by 2030. Since 2019, we have already achieved a 9
percent reduction. In each vehicle category, we offer
our employees at least one electric model as acompany car. In Germany, 41 electric cars, one e-van
and five hybrid cars are already on the road. A further
83 all-electric vans and 13 electric cars are due forregistration by the end of 2023.

1Management and processes

2

Products and services

Since 2022, Miele has been one of the first companies to use the new all-electric ID.Buzz Cargo from
Volkswagen Commercial Vehicles in our service fleet.
Five of these vehicles have been customised to cater forthe particular needs of after-sales service and werecommissioned immediately by Customer Service tocoincide with the market launch in Germany, Austria,
Great Britain, Norway and Spain. Added to all this, weare also using two hydrogen-powered vehicles from
Opel in Customer Service. The Vivaro-e HYDROGEN,
equipped with a fuel cell, has a load volume of up to
6.1 m3, a payload of 960 kg and zero emissions. The
first vehicle allows a technician servicing dental practices and medical and pharmaceutical laboratories togo about his daily work.
Supply chain: Reduction in fossil fuels
Purchased goods and services account for 15 percent
of our CO2 emissions. Steel accounts for the largest
proportion of this. In collaboration with ThyssenKrupp
Steel Europe AG, Salzgitter AG and H2 Green Steel,
we have signed declarations of intent covering for themost part future supplies of low-CO2 steel. A pilot
project with Salzgitter already shows how green steel
can be successfully deployed on ovens.

3

Supply chain and production

We persist in reducing our footprint in procurement.
Indeed, 2023 also saw the introduction of aluminium
produced entirely using green electricity generatedusing water power on our ovens.

66 % reduction in CO through4

Employees and society

5

Key figures

Miele Sustainability 2023

8

Highlights and progress achieved

Net zero

CO2 neutrality on balance across all locations andthe vehicle fleet for Scopes 1 and 2 since 2021

9%

of CO2 emissions from the vehicle fleet reduced in 2022

10 GWhis saved annually through energy efficiency measuressince 2019, of which 5 GWh in 2022

7 GWh

is generated annually by Miele PV arrays alone€ 16 mwill be invested in 2023 in photovoltaic andgeo-thermal projects

700 tonnesof plastic recyclates are used by Miele each year2

the use of green steel on ovens

Suppliers: Joining forces for greater sustainability
Miele prefers to engage in long-term relationships
with its suppliers as enduring partnerships are instrumental in contributing to the high quality of Miele
products and services. This also allows greater
account to be taken of social and ecological aspects
within the supply chain. To achieve this, our suppliers
are obliged, amongst other things, to subscribe to theCode of Conduct of the BME Compliance Initiative
and to demand observance of the criteria pursuant to
the SA8000 standard. Compliance is monitored via
internal and external audits and our own risk matrix.

1

Management and processes

2

Products and services

3

Supply chain and production

4

Employees and society

5

Key figures

Miele Sustainability 2023

9

Employees & SocietyWith their expertise and individual strengths,
more than 23,300 employees contribute to thesuccess of Miele. Their diversity is our advantage.
As a family-owned company, a sense of togetherness marked by mutual esteem and respect isparticularly important to us. And to ensure ourstaff enjoys being in our employment, we promote
their careers and personal development and, forexample, offer them great flexibility in the form ofschemes which allow them to work from home.
Further education and training with a difference
To allow all our employees to achieve their full potential, we offer a broad range of further training opportunities – both in-person and online. One aspect of
this drive is our virtual Escape Room which has been
in existence since 2021 and which is also aimed atinternational project teams: Via this e-learning platform, employees can put their knowledge of Miele
products to the test in a playful way and hone theirskills. They deep-dive into absorbing stories and are
given the challenge of solving tasks relating to their
specific target group within a given period of time.
Possible gaps in their knowledge are addressed byadditional modules.

2021

In
, our Escape Roomlearning platform was awarded the
Comenius Award andBrandon Hall Award in Gold.
Young talent can enter the employment of Miele
through more than 30 apprenticeship trades, dual
degree programmes and special-purpose schemes –for instance via the international post-graduate trainee
programme: Key features include job rotation, networks and involvement in a variety of projects. Over
12 months, trainees are given an insight into various
business units, production plants and sales subsidiaries and are accompanied by mentors. And what‘s
more, even seasoned specialists have the opportunity
to further their own development through coaching.
70 years of clever ideas
Many clever minds push the envelope of technological progress at Miele. Their bright ideas have beencollected and commended by the company suggestions box scheme since 1951. The motto for 2022
was ‚Do it simpler. Do it better‘: Employees areencouraged to submit proposals on how to further
simplify and optimise processes and products –for example through interdepartmental collaborationor particularly resource-saving developments andtheir implementation.
Diverse, but united for Miele
At Miele, we are committed to creating a working
environment characterised by fairness, esteem andequal opportunities. This was clearly illustrated by our
2022 International Diversity Week. Many presentations and workshops were held on the subjects ofdiversity, inclusion and putting a stop to prejudicesat many different locations. In addition to this, there
were also joint cooking events featuring international
cuisine, a wheelchair rally – for colleagues with andwithout physical disabilities – and discussion groups
for example with the Managing Directors of various
Miele sales subsidiaries. Since 2022, the international
LGBTIQ network ‚Queer & Mie‘ has been in existence,
allowing lesbian, gay, bisexual and transgender
employees to exchange experiences and provide support to each other across locations.

1Management and processes

2

Products and services

For a better urban climate
Together with our employees, we are committed toan ecologically better future. One example of this was
our 2021 Car-Free Day campaign where Miele donated a tree for each car journey to work and back saved.
In total, 626 trees were donated by our company toa project run by the Gütersloh municipal authorities,
bringing the number of indigenous deciduous trees
to 1,300. On an area covering just under 20,000 m²,
these now improve the urban climate and promotebiodiversity. There were also international campaigns:
Employees from the Romanian plant in Braşov together with their families planted 150 trees in a nearbypark, whilst the staff at Miele‘s sales subsidiary in
Canada contributed by supporting tree-planting andforestry measures for each dishwasher sold during
their summer campaign period. At the site of our Italian
medical technology subsidiary SteelCo, around 25
employees grow their own fruit and vegetables.

1909
Company health insurance
scheme founded.
1929
Company pension
scheme introduced.
Milestones

3

Supply chain and production

Concepts for sustainable living
Smart home applications are becoming increasingly
important in achieving convenient living which goeseasy on the climate and resources. As a manufacturerof domestic appliances, we investigate sustainable
and holistic living concepts and promote for example a pilot project focussing on future living in theAustralian city of Melbourne where we kitted out a
Zero Waste House with our most energy-efficient
products. They are powered exclusively by solar electricity as part of the circular systems within the building. Miele also collaborates with research institutes.
As part of the Solar Decathlon Europe architecturecompetition for students, 2022 saw Miele supportinga team from Düsseldorf University by providing
kitchen appliances in order to pinpoint energy-saving
potential in a real-life scenario.

4

Employees and society

5

Key figures

Miele Sustainability 2023

Highlights and progress achieved
Diversity and Equal Opportunities*

30 %women worldwide in the
total Miele workforce

12 %women in technical apprenticeships

48 %women in commercial apprenticeships

Broad apprenticeship and further training programme*

2004
Miele joins the United Nations
Global Compact network.

2014
Miele receives the National
German Sustainability Award.

2008
Certification in accordance with
the SA8000 standard obtained.

€ 20.2 m

invested in apprenticeships and training

425

apprentices, dual-study undergraduates
and trainees in Germany* in 2022

10

1Management and processes

2

Products and services

Key figures
The following pages provide our key sustainability figures for the2021 and 2022 business years. Please refer to the 2021 Miele
Sustainability report for a more detailed appraisal and longerterm developments.
Products and services
Figures relating to the Energy Label refer to the energy consumption
labelling scheme valid since March 1, 2021. These values apply to all
products sold in EU countries in which the Energy Label applies, aswell as in Great Britain, Croatia, Norway and Switzerland. In terms of
consumption efficiency, the figures are quoted for the most energyor water-saving Miele appliance available during the year under review.
Supply chain and production
The figures in this section, unless stated otherwise, refer to production
locations.
Employees and society
All figures relating to employees refer to natural persons and not FTEs.
Unless otherwise stated, the figures refer to locations in Germany(excluding stakes in other companies). Figures relating to occupational
health and safety refer to all production locations and Miele‘s German
sales subsidiary.

3

Supply chain and production

4

Employees and society

5

Key figures

Total Miele turnoverin billion euros

2021

2022

Turnover by business unit1)
as a percentage

Total

4.84

5.43

Germany

1.39

AbroadMiele Sustainability 2023

11

2021

2022

Cooking2)

21

21

1.47

Customer Service

5

5

3.25

3.72

Dishwashing

13

15

Participations/other

0.20

0.24

Laundry

23

23

Foreign share (%)

70

72

New Growth Factory01Professional

14

14

Refrigeration

8

8

Small Domestic Appliances (SDA)3)

15

14

Turnover by country and region
as a percentage

2021

2022

DACH

40

38

Southern and Eastern Europe (SEE)

109Northern and Western Europe (NWE)

22

22Asia Pacific (APAC)

910Global Focus Markets (GFM)1), South America
and countries without a sales subsidiary15

17Participations/other441) Global focus markets: US, Canada, China

1) Deviations of the total of the individual amounts from the entirety of 100 percent are attributable to rounding. Turnover from accessories and consumables is directly allocated to the respective business units.
2) Includes cookers/ovens, steam cookers, hobs/cooking zones, cooker hoods3) Among others Vacuum cleaners, coffee machines, rotary ironers

1Management and processes

2

Products and services

3

Sales by product groupin thousands

2021

2022

Dishwashers

878

943

Cookers/ovens

421

Refrigerators and freezers

2

4Energy label: washing machines
as a percentage

Employees and society

5

2021

2022

A

76

81

427

B

24

392

367

C

Vacuum cleaners

2,467

2,335

Washing machines

942

Tumble dryers
Others1)

Key figures

2

Energy label: dishwashers
as a percentage1)

Miele Sustainability 2023

12

2021

2022

A

1

25

19

B

5

11

0

0

C

66

42

D

0

0

D

2

2

1.037

E

0

0

E

24

18

498

451

F

0

0

F

3

3

771

747

G

0

0

G

0

0

Domestic appliances total

6,369

6,307

Commercial machines total

100

101

Domestic appliances and commercial
machines total

6,469

6,408

1) i.a. Hobs/cooking zones, cooker hoods, microwave ovens, steam cookers, coffee machines,
rotary ironers

2

Supply chain and production1) Deviations of the total of the individual amounts from the entirety of 100 percent are attributable
to rounding.

2

Energy label: tumble dryers
as a percentage1)

2021

2022

A+++

63

62

A++

33

A+

2021

2022

38

A+

99.5

99.5

0

0

A

0.5

0.5

A

0

0

Expenditures for research anddevelopment in million euros andas a percentage of total turnover

2021

2022

B

3

0

Total expenses

265.3

289.8

C

1

0

5.5

5.3

D

0

0

Share of total turnover

2

Energy label: cookers and ovens
as a percentage

1) Deviations of the total of the individual amounts from the entirety of 100 percent are attributable
to rounding.

1Management and processes22

Products and services

Energy label: refrigerators and freezers
as a percentage1)

3

Supply chain and production

2

4

Employees and society

Power consumption energy label
in kWh

2021

2022

A

0

0

B

0.5

1

C

1

1

D

18

22

E

29

39

Power consumption in kWh/100 l over 24 hours

F

47

33

Refrigerators with 151 l to 300 l of usable capacitywith a freezer compartment

G

5

4

1) Deviations of the total of the individual amounts from the entirety of 100 percent are attributable
to rounding.

2

2021

2022

Power consumption in kWh/kg of laundry

0.054

0.054

Power consumption in kWh/100 l over 24 hours 0.29

Power consumption in kWh/place setting

0.046

0.039

1) Values for 2021 and 2022 apply to the WER875 WPS model and refer to the new Energy Label(valid since 01.03.2021) in the Eco 40-60 programme.

Water consumption in l/kg of laundry

0.29

Power consumption in kWh/100 l over 24 hours

Water consumption in l/place setting
0.16

0.16

0.18

0.18

Refrigerators with 151 l to 300 l of usable capacity
without a freezer compartment
0.13

0.13

Freezers with up to and including 150 l of usable
capacity
0.39

Freezers with 151 l to 300 l of usable capacity
0.3

0.3

Cookers and ovens
Power consumption in kWh

0.61

0.61

Tumble dryers2)
Power consumption in kWh/kg of laundry

13

2021

2022

5.3

5.3

0.6

0.6

Dishwashers

Refrigerators with up to and including 150 l ofusable capacity without a freezer compartment

Power consumption in kWh/100 l over 24 hours

Dishwashers

2

Water consumption energy label
in litres

Miele Sustainability 2023

Washing machines1)

Power consumption in kWh/100 l over 24 hours 0.48

Washing machines1)

2022

Key figures

Refrigerators with up to and including 150 l ofusable capacity and a freezer compartment

Power consumption in kWh/100 l over 24 hours
Power consumption energy label
in kWh

2021

5

0.138

2) The values for 2021 apply to the TSL783WP (8 kg) model; 2022 values are based on the
TCR790WP (9 kg) model and apply to the new Energy Label (valid since 01.03.2021).

0.1211) Values for 2021 and 2022 apply to the WER875 WPS model and refer to the new Energy Label(valid since 01.03.2021) in the Eco 40-60 programme.

3

Production materials used
in tonnes

2021

2022

Raw materials

132,480

137,681

Metals110,167

115,440

Plastic granulate

22,31322,241

Processing materials

7,107

7,345

Paints, varnishes, enamels

1,036

1,099

Oils, greases, lubricants

213

213

Acids, lye, solvents

210

222

Others1)

5,648

5,811

Electronics

3,514

3,600

1) The other auxiliary and operating materials consist mainly of casting materials for the manufacture ofmass-balancing weights.

1Management and processes

3

Devices produced
in tonnes
Total weight3

Packaging materials used
in tonnes1)

2

Products and services

3

2021

2022

214,697

232,527

2021

2022

24,94926,727

Solid wood

10,358

11,323Paper/cardboard/carton

9,973

10,562

Total2)

Supply chain and production

3

4

Employees and society

Purchasing volume1)
as a percentage

5

2021

2022

Germany

45

44Europe38

37

Overseas

17

19

3

Miele Sustainability 2023

Investments in environmental protectionin thousands of euros

2022

719

4,644

Waste management

49

116

Water pollution control

79

379

Climate protection/energy efficiency1)

437

3,884

0

0

Air pollution control

153

265

Nature conservation and landscape maintenance0.50Noise control

3

Payments to suppliers for production
materials1) in millions of euros

2021

2022

3,003

3,073

Germany630

751

Film/plastics

1,599

1,754

Europe

521

632

17

15

Overseas

240

314

1,390

1,697

1) The overall weight of packaging materials has increased despite a reduction in sales because theproduct mix has changed and consequently the type and quantity of packaging is different.
2) Deviations of the total of the individual amounts from the entire figure are attributable to roundings.

Total payments to suppliers

1) Deviations of the total of the individual amounts from the entire figure are attributable to rounding.

1) The high increase in investments is due to the construction of photovoltaic plants
and the use of geothermal energy.

3

Ongoing environmental expenditures1)
in thousands of euros

2021

2022

Total

8,076

6,934

3,166

3,356

59

95

2,375

1,339

82

60

2,386

2,064

8

20

Waste management
Soil remediation3

Suppliers of production materials
number

2021

2022

Total

2,155

2,177

3

Self-assessment on compliance withsocial standards by suppliers
numberCompliance confirmed
Compliance not confirmed
Total

Water pollution control
Noise control
2021

2022

471

341

11

15

482

356

14

2021

Total

1) Payments to suppliers

EPS/polystyrene

OthersKey figures

Air pollution control
Nature conservation and landscape maintenance1) Deviations of the total of the individual amounts from the entire figure are attributable to rounding

1

Management and processes

32

Products and services

Waste for recycling and disposal by
type1) in tonnes

3

Supply chain and production

3

Employees and society

Source areas of total waste1)
in tonnes

2022

32,92435,231

Waste from operational plants, administration and development areas3)

2,610

3,342

Waste from buildings, ground

4,823

2022

40,357

41,953

Waste from production, product parts2)

Scrap metal

20,65021,229Waste for recycling

38,16039,429Hazardous waste

1,784

1,789

Waste for disposal

2,197

2,523

Hazardous waste

1,610

1,895

2021

2022

Solid waste for recycling

36,82437,522Liquid waste for recycling

1,336

1,907

Solid waste for disposal

1,174

1,136

Liquid waste for disposal

1,023

1,387

4)

Key figures

3

3,380

3

Production waste per tonne of product1)
in kilogrammes

2021

2022

153

152

Miele Sustainability 2023

Destination of total waste1)
in tonnes

15

2021

2022

Materials recycling, processing2)

35,60436,212

Energy recovery, incineration3)

2,167

2,222

Physicochemical treatment4)

2,272

3,190

314

330

Dumping5)1) Deviations of the total of the individual amounts from the entire figure presented under “Waste forrecycling and disposal by type” are attributable to rounding.
2) A waste type is allocated to a source area if at least 80 percent of the waste type comes from thearea concerned. Waste from production: product and production parts such as scrap metal, foundry
waste and acids, as well as waste from the treatment of technical waste water and plastic parts.
3) Waste from operational plants, administration and the development areas includes obsolete production
facilities, cable remains, spent oils, cardboard and paper, pallets and scrap wood, as well as general waste.
4) Waste from buildings and grounds includes building rubble, excavated soil, stones, replaced neontubes, flooring, waste from green areas and sewer cleaning, as well as rubbish.

1) The waste disposal method was determined on the basis of information provided by the waste
disposal provider.

Waste for recycling and disposal by type(solid/liquid)1) in tonnes

5

2021

2021

Total waste produced

341) Deviations of the total of the individual amounts from the entire figure presented under “Waste forrecycling and disposal by type” are attributable to rounding.
2) Recovery, conditioning methods, processing of sludge into building materials.
3) Thermal recovery of highly calorific waste with a gross calorific value of over 11,000 kJ and special
waste incineration.
4) Treatment of waste from surface and waste water treatment, cleaning of sewers and emulsion drilling.
5) Rubble and soil from construction work are normally disposed of at dumpsites.

3

Water abstraction1)
in cubic metres

2021

2022

386,765

377,759

Water from the public system

228,470

237,289

Water from own supply

158,295

140,470

Total1) Waste incurred in direct relation to production activities, such as scrap metal, foundry waste and acids,
is expressed in relation to tonnes of product. The amounts of waste from the source areas “Buildings/
grounds” and “Operations facilities, administration and development areas” are not included here (seesource areas of total waste).

1) Water consumption is measured using water meters and taken from the energy reports from theenergy management system.

1) Deviations of the total of the individual amounts from the entire figure are attributable to rounding.

3

Water abstraction per tonne of productin cubic metres

2021

2022

1.80

1.62

1

Management and processes

3

Waste waterin cubic metres

2

Products and services

2021

2022

350,223360,628

Technical waste water 1)

49,271

43,385

Other waste water2)

300,952

317,243

Total

1) Technical waste water is treated mechanically, chemically or biologically before being discharged
into the public sewer system.
2) Standard household dirty water discharged indirectly into the local sewer for local waste water
treatment.

3

Waste water per tonne of productin cubic metres

2021

2022

1.63

1.55

3

Supply chain and production

3
3
3

4

Energy consumption per tonne of productin kilowatt-hours

Energy consumption per productin kilowatt-hours

Corporate carbon footprint (Scope 1 and 2)– market-based1)
in tonnes of CO2 equivalents (CO2e)2)3

Direct energy consumption

2021

2022

93,23883,568Heating oil

2,631

1,898

Natural gas

90,607

81,671

207,680

205,072

41,67836,360166,002

168,712300,918

288,640

Indirect energy consumption
District heating
Electricity
Total energy consumption

5

2021

2022

1,402

1,241

2021

2022

76

69

Key figures

3

Miele Sustainability 2023

16

Transport volume
in million tonne-kilometres and percentages

2021

2022

Total

1,395

1,574

Outbound

1,072

1,202

By ship (%)

84

84

By lorry (%)

13

13

By rail (%)

2

2

By air (%)

1

1

Distribution

71

85

By lorry (%)

99

99

By air (%)

1

1

252

287

2021

2022

36,99136,884Natural gas

18,37916,506

By lorry (%)

54

51

Heating oil

671

483

By ship (%)

46

46

17,94019,896

By rail (%)

0

3

7,017

5,955

0

0

7,017

5,955

44,00842,838

Scope 1 – Direct CO2 emissions
Energy consumption
in megawatt-hours

Employees and society

Fleet4)
Scope 2 – Indirect CO2 emissions
Electricity
District heating
Scope 1 + 2 – Total CO2 emissions

1) This representation is based on the ‚market-based‘ method and therefore takes into account brandspecific emission factors relating to grid-supplied energy. Calculated according to the ‚location-based‘
method, the values for the 2021 business year stood at 129,296 tonnes of CO2e and 112,515 tonnes ofCO2e for 2022. VDA 2022 emission factors were applied in calculations according to the ‚location-based‘ method. Alternatively, emission factors published by the British Department for Business, Energy& Industrial Strategy (DBEIS) were used. All production locations, sales subsidiaries and participatinginterests were taken into account. The CO2 emissions of Eurofilters, which has been part of Miele since2022, will be included from 2023.
2) Extension of representation of greenhouse gas emissions from CO2 to CO2e. This takes into accountCH4 und N20 alongside CO2. Emissions from volatile gases were deemed irrelevant according to amateriality analysis.

Transport on own account1

Management and processes

32

Products and services

Transport-related CO2-eq emissions – WTW1)
in tonnes and percentages

3

3

1,448,090

Area covered by structures
Area not covered by structures

78,14886,222

Total

Outbound

38,69043,089By ship (%)

44

44

By lorry (%)

42

40

By rail (%)

1

1

By air (%)

13

14

Distribution

24,01826,607

By lorry (%)

97

97

By air (%)

3

3

Werkverkehre

15,44016,526

By lorry (%)

92

90

By ship (%)

8

9

By rail (%)

01

Use of job tickets for public transport
at the Gütersloh and Bielefeld plants
Number

2021

2022

690

598

5

2022

Total

4

Employees and society

2021

2022

4

4

Area covered and not covered by structuresin square metres

2021

1) Well-to-wheel representation3

Supply chain and production

Key figures

4

Miele Sustainability 2023

17

Employee turnover 1)

2021

2022

1,502,583

Number of resignations

193

180

603,216

628,649

Rate of turnover (%)

1.7

1.5

844,874

873,934

1) Temporary employment contracts are not included. Terminations issued by the company areincluded in the figure.

Green areas

341,797

341,827

Surfaced area

503,077

532,107

Employees
Number

2021

2022

Total

21,921

23,322Germany

11,16911,928Outside Germany

10,752

11,394Contract employees
Number and percentage

2021

2022

Number758

774

Proportion of the entire workforce (%)1)

6.8

6.5

1) The Company-Wide Collective Agreement specifies the conditions under which the rate of 4.5
percent (also determined in the Agreement) can be deviated from.

4

Proposed improvements submitted aspart of the ideas management scheme1)
Number

2021

2022

2,879

3,003

1) These figures refer to all German plants, excluding the Bünde and Arnsberg locations of imperialWerke, a Miele affiliate.

4

Total savings from implemented
employee proposals for improvement1)
in thousands of euros

2021

2022

2,257

2,452

1) These figures refer to all German plants, excluding the Bünde and Arnsberg locations of imperialWerke, a Miele affiliate.

1Management and processes

42

Products and services

3

Reportable workplace1)
and commuting accidents
Number2021

2022

Workplace accidents

199

Commuting accidents
Total

Supply chain and production

4

4

2022

176

Lost days due to a workplace accident

3,603

2,871

84

69

Lost days due to a commuting accident

1,697

951

283

245

Total

5,300

3,822

2021

2022

9.8

8.2

Commuting accidents

4.1

3.2

13.9

11.4

1) All accidents resulting in an absence of three or more workdays must be disclosed in detail to theinsurer. Incidents involving an absence of less than three days are covered by accident notifications.
2) Deviations of the total of the individual amounts from the entire figure in question are attributable
to rounding.

4

Reportable workplace1) and commuting
accidents Number per 1,000 employees(“thousand-man rate”)

5

2021

Workplace accidents

Total

Employees and society

Lost days1) due to a workplace orcommuting accident
Number1) All accidents resulting in an absence of three or more workdays must be disclosed in detail to theinsurer. Incidents involving an absence of less than three days are covered by accident notifications.

Reportable workplace1) and commuting
accidents2) Number per 1 million work hours(injury frequency)

4

2021

2022

Workplace accidents

13.7

11.6

Commuting accidents

5.8

4.6

Total

19.5

16.2

1) All accidents resulting in an absence of three or more workdays must be disclosed in detail to theinsurer. Incidents involving an absence of less than three days are covered by accident notifications.

Key figures

4

4
4
4

2021

2022

1,500

1,406

2021

20.2

2021

2022

Number417

425

Percentage

3.7

3.6

Apprentices1)
Number and percentage

1) The reference date for each year is 30 September. This date provides a better representation of
actual apprentice figures than the respective business-year end does, as most apprenticeships starton 1 September.

2022

Women

11

12

Men

89

88

Women

53

48

Men

47

52

1) The disclosures relate to vocational training and the dual study programmes as a whole.

2022

18.1

2021

Commercial apprenticeship4
Cost of vocational training and development
in millions of euros

Women and men in the technical andcommercial apprenticeship scheme1)
as a percentage

18

Technical apprenticeship

1) “Lost days” denotes the number of scheduled workdays lost starting from the time of the accident.

Training sessions on occupational safety
Number of participants

Miele Sustainability 2023

4

Employees according to age groupas a percentage

2021

2022

< 30 years

15

15

30 to 50 years

42

43> 50 years

43

42

2021

2022

Women

22

24

Men

78

76

Women and men in the Miele workforce
as a percentage

1Management and processes

42

Products and services

Women and men in the Miele
workforce worldwide1)
as a percentage

2021

3

2022

Women

30

30

Men

70

70

Supply chain and production

4

4

Employees and society

Full and part-time
employment

2021

2022

10,285

10,736

Proportion of full-time workers (%)

92

92

Number of part-time workers

882

924

8

8

Number of full-time workers

1) The reference date for each year is 31 December.

Proportion of part-time workers (%)

4

4

Women and men in management positions
as a percentage

2021

2022

Women

25

25

Men

75

75

Employees with disabilities1)2)

2021

2022

Number of employees with disabilities

567

581

6

6

Proportion of employees with disabilities (%)1) The definition of “employees with disabilities” follows the legal definition of disability in social
legislation – Article 2 of the Social Code (SGB) IX.
2) The reference date for each year is 31 December 31.

4

4

5

Employees with and without flexitime
as a percentage

2021

2022

With flexitime

56

56

Without flexitime

44

44

Foreign
employees1)

2021

2022

Number

732

816

7

7

Proportion as a percentage

1) “Foreign employees” denotes all employees who do not have German citizenship.

Key figures4
4

Miele Sustainability 2023

Amount of financial donations to charitableprojects made by Miele & Cie. KG
in thousands of euros

Amount of financial donations to charitableprojects made by the Miele Foundationin thousands of euros

19

2021

2022

485

560

2021

2022

58

83

Contact
Miele & Cie. KG
Carl-Miele-Straße 29
33332 Gütersloh
miele.com/sustainability
sustainability@miele.com