June 4, 2021
AEON DELIGHT CO., LTD.
(9787 TSE1)

AEON Delight Selected as a DX-Certified Company
by the Ministry of Economy, Trade and Industry
AEON DELIGHT Co., Ltd. (Headquarters: Osaka City, Kazumasa Hamada, President & CEO and Group
CEO; hereinafter “the Company”) was selected as a “Digital Transformation (hereinafter “DX”) Certified
Company” on June 1, 2021, based on the DX Certification Program endorsed by the Ministry of Economy,
Trade and Industry (hereinafter “METI”).
The Company received the certification for having met certification standards set by METI indeveloping a system for promoting DX aimed to build sustainable business models in facilities
management and for related initiatives, and because the Company has disclosed appropriate information.

The Company formulated a long-term vision AEON delight Vision 2025 (hereinafter “Vision 2025”) in
October 2018, in which it declared to “Aim to be an environment value-creating company in Asia thatresolves social issues based on three pillars of our growth strategy: ʻSafety and Security,ʼ ʻLabor force
shortageʼ and ʻEnvironment.ʼ” The Company has since worked to establish a corporate brand as a groupof experts in facilities management, while promoting initiatives to create regional economic zones in theareas where it operates.
In addition, in order to accelerate growth toward achieving Vision 2025, the Three-Year Medium-termManagement Plan was formulated with FY2021 as the first year, which outlined the three basic policies of“Customer-oriented management,” “Promotion of DX” and “Group management.” Prior to this in February
2021, the Company implemented organizational restructuring, strengthened development of customeroriented services and quality control, reorganized the sales divisions, all regional offices in Japan and thebusiness divisions with the aim to promote DX, and in addition, established a new Marketing DX position
to supervise these activities. Furthermore, a Customer Support Center (hereinafter “CSC”) was set up at
all regional offices in Japan to integrate customer information and requests and to remotely support
facilities management using various systems and sensors*1.
The CSCs at the eight regional offices in Japan have begun operations since the beginning of FY2021.
This will advance labor-saving in facilities management and shift from the conventional facilities
management that provides services by having facility managers stationed at one facility to Area
Management*2 that provides services by patrolling several facilities within the same area throughcollaboration with the CSC.
The Company is also planning to relocate its Tokyo Headquarters*3 in September 2021. The newheadquarters will realize a smart office that accommodates a more diverse work style through DX in theoffice, while at the same time lay the groundwork for a system that enables the sharing of customer
feedback in real-time by having permanent connection with the CSCs at the regional offices, and1ultimately become the headquarters office closest to the field and always remaining close to thecustomers.
In order to strengthen competitiveness and establish a corporate brand as the AEON delight group, theCompany will further promote DX and work toward establishing the AEON delight Platform that will serveas the pipeline to efficiently share in-house data accumulated mainly by CSC and knowhow within theGroup.
The Company will continue its efforts to realize Vision 2025 and practice “Customer-orientedmanagement” and “Group management” with focus on promotion of DX.
(Note)*1・・・For details, please refer to “Organizational reform and personnel changes” dated Jan. 26,2021 (in Japanese).
*2・・・For details, please refer to “Promoting reform in the DX service provision structure:
Establishment of a customer-oriented supervisory management system, and nation-wide
application of a new facilities management model ʻArea Managementʼ from March 2021”
dated Feb. 25, 2021 (in Japanese).
*3・・・For details, please refer to “Improving productivity by integrating headquarters functions
and work style reform: Relocation of Tokyo Headquarters in September” dated Apr. 8,2021 (in Japanese).
【About the DX Certification Program】
The DX Certification Program is a certification program to promote DX throughout Japan inwhich the government certifies benchmark companies in management and system governancebased on the Act on Facilitation of Information Processing. The Ministry of Economy, Tradeand Industry certifies companies that meet the basic requirements specified in the Digital
Governance Code, which summarizes the actions required of business managers in light ofthe social changes brought on by digital technology, and are ready to promote digitaltransformation (DX-Ready). A total of 116 companies were selected as DX-certified
companies as of June 1, 2021.

−Inquiries regarding this press release−
Delight Communication Dept., AEON DELIGHT CO., LTD.
TEL: 03-6840-5712
FAX: 03-3524-8902

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