IBM
DevSecOps andService Management
Meenakshi Srinivasan
Offering Leader HCM Offerings / HCSProfile ↗ Slack ↗

Introduction

The majority of transformation
programs to the cloud fail toachieve their desired
outcomes, according to the
IDC*
Transformation missteps are costly and thefrequency of occurrence high.
Conflicting priorities, a lack of commitment, multiple
service providers and SLAs, rapid evolution of cloudtechnologies and processes, destabilization of criticalapplications and exposure to security risks are just a
few of challenges faced.
It doesn’t have to be this way.

“Having more control over incident response
and application performance greatly reduces
the risk of costly unplanned downtime which
could ultimately help improve customer
experience.”***An IDC analysis estimates that 70% of all digital transformation initiatives do not reach their goals.
**Forrester Research THE TOTAL ECONOMIC IMPACT™ OF IBM WATSON AIOPS WITH INSTANA,
July 2021© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management

2Introduction

What if…

You could achieve 60%
improvement in Time toBusiness ValueYou could reduce the
Total Cost of Ownership
through operationalsavings by up to 40%?

You could improve yourInnovation Quotient
through improved
developer productivity by
up to 50%

You could significantly
improve the End user
experience and NPS
through improved Solution
Reliability© Copyright IBM Corporation

IBM Consulting | Offering Management

14 April 2022

3

Increasing Complexity

Agile and DevOps Adoption

Evolution of IT
is resulting inincreasedcomplexity,
calling forsolutions thatare ‘Fit for
Future’Diminishing returns to reliability
due to exponential complexity

Reliability is being pushed to
the limit in order to meetbusiness expectations in theface of exponentially
increasing complexity

Initial growth inreliability was
met with growthin complexity
Risingcomplexity isharder to
manageManageability
Complexity
Reliability

2000’sThere is again aneed to drive
manageability up
to par withcomplexity

Agile and DevOps’
significant boost
to manageability

2010’s2020’sCurrent

Without intervention,
increasing complexity andmanageability is inverse
Continued increase incomplexity is inevitable due toincreasing scale of businessand advancement oftechnology

Late 2020’s
Hyper Complexity Architecture

Traditional Architecture
Waterfall

The State of ITOps

Agile / DevOps

AI driven ITOps

Applications

LegendHome-grown / Monolith
Package/COTS

Infrastructure

Containers/Hybrid/Microservices
PaaS
Next Generation© Copyright IBM Corporation

14 April 2022

TraditionalDC

PrivateCloud

PublicCloud

IBM Consulting | Offering Management

Traditional Private Public Cloud
Cloud
DC

SaaS /Faas

IoT / Edge
/Other

TraditionalDC

PrivateCloud

PublicCloud

SaaS /Faas

IoT / Edge
/OtherQuantum

4

Introduction

Therefore, Intelligent IT Operations represents the foundation for successful Hybrid
Cloud transformation
Business expectations

Future proof IT Operations• Integration of siloed operational data

Improve time-to-value• Proactive incident avoidance through AI and Automation• Universal AI experience improving SRE productivity• End-to-end solution observability

Improve innovation quotient

Reduce Total Cost of
Ownership throughoperational savings

With intelligent IT Operations building blocks

Improve customer experiencethrough higher solution
reliability© Copyright IBM Corporation

14 April 2022

• Closed loop DevSecOps implementation from observation to insights

IBM Consulting | Offering Management

DevSecOps

Integrated
Service
Management

IT
Automation

QualityEngineering

Continuous
Compliance

Hybrid CloudOperations

5

Introduction

IBM can help you scale DevOps and ultimately AIOps to achieve desired business outcomesIntelligent IT Adoption

Agile and DevOps Adoption

Early AIOps
adoption will drive
up bothmanageability andreliability
Initial growth inreliability was
met with growthin complexity

Manageability
Complexity

The State of HyperScaled ITOps with
AIOps
Real time visibility across theIT value stream
Predictive analytics to enableself-healing

Risingcomplexity isharder to
manageObservability that offers
insights into digitalapplications, speeds
innovation and enhances
customer experience

Agile and DevOps’
significant boost to
manageability

Reliability

2000’s© Copyright IBM Corporation

2010’s14 April 2022

IBM Consulting | Offering Management

2020’sCurrent

Mid 2020’s**Representational Graphic
6Introduction

Establish an IT
Operations andService
Managementfoundation thatis future-ready© Copyright IBM Corporation

14 April 2022

Today
Infrastructure-centric
approach to IT Ops

Tomorrow
Business outcome, value-focused approach

Focus on the application operations parameters that are
most relevant to impact business outcomes and key
stakeholders –Developers, IT Operators, App Owners

Lack of observability
due to siloed teams,
tools, processes

Full visualization and observability

IT data explosion:
unable to manage
using current
methods

AI for IT insights

Scalability isimpacted by slow,
manual processes
that inhibit innovation

Continuous Innovation Powered by Data

IBM Consulting | Offering Management

Remove silos and automate discovery to allow
operators and developers to understand context,
isolate and resolve problems in real time

Introduce intelligent, predictive solutions; identify
signals at the right time, supporting DevSecOps
culture and automation to scale IT benefits

Drive dynamic, data-powered, and automatedprocesses with AI-enabled tools, assets and aworkforce with the requisite cloud skills to catalyze
digital reinvention
7

Introduction

IBM provides a well-defined path to achieve desired transformation
outcomes for your IT Operations and can help you thrive in any hybrid
multi-cloud environment
Ecosystem Alliances and Partnerships
IBM Assets and Accelerators for Hybrid CloudTransform Talent
and Culture

Governance & COE standup, Operationalize Waysof Working

Rapid Prototyping

Current Stateassessment

Continuous
Discovery

Accelerate
Transformation

Innovate
Rapidly

Operationalize AI
insights
Accelerated
Onboarding

Value Stream
Instrumentation
Platform

Transformation
Blueprinting

Reliability
Engineering

AI/ML
Infusion

Scale & Sustain
22 — 32 Months

Sustain Continuous
innovation

14 — 28 Weeks

5 — 10 Weeks

Sustained BusinessValue

2 — 4 Weeks

Continuous Compliance
Hybrid Multi-cloud environment
Private CloudOn-premises© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management

Edge
8Introduction

Every IT
operationstransformation
journey isunique; IBM
can help you
get it right
Leading global companies
across industries havepartnered with us totransform their IT operations
by taking advantage of ourexpertise in next gen
technology: Intelligent
DevSecOps, AIOps, Site
Reliability Engineering,
Observability, Infrastructureas-code and many more…

© Copyright IBM Corporation

14 April 2022

Major US based insurer

Leading Canadiantelecom service provider

Major Indian automotive
manufacturer

Ensure uninterrupted business post
migration to the cloud; Reliability of
99.99% application availability to beachieved

Improve application reliability andreduce time-to-market for new products
and services by adopting a DevOps
oriented test and quality approach

End-to-end monitoring & managementof ‘Connected Cars’ application platform
focused on delivering safety, security
and convenience for customers

KEY COMPONENTS:– Solution Operations Center provided
24*7 support, and monitoring across
14 application environments– Site Reliability Engineers (SREs)
ensured the right design principles fora high availability solution– Auto provisioning of middleware
through 'Infra-as-code' automation– DevOps telemetry for real time status
updates

KEY COMPONENTS:– Established standardized
foundational processes for tool
consolidation, regression automation,
test data management etc.
– Established AutoDSR for customized
reporting, AutoRUN framework forcontinuous testing, and AutoPilot
framework implementation– Implemented Analytics Dashboard,
Perfecto Mobile Testing, accelerators
and Test Services virtualization– Aligned Automation and DevOps
approaches

KEY COMPONENTS:– DevOps-as-a-Service for tracking
day-to-day activities, to improve code
quality and automated deployment– Monitoring from a Service Operation
Center (SOC) to ensure highavailability of the applications(99.5%)– Site Reliability Engineering (SRE) that
ensured the right design principles
are implemented early in the lifecycle

Reduced downtime due to real time
monitoring

Achieved 96% customer satisfaction in
2021, an improvement over previous
years

99.5% uptime availability for businesscritical connected cars

Self provisioning of environments throughinfrastructure-as-code
Significant improvement in operationalreliability

IBM Consulting | Offering Management

Achieved 35% reduction in testing effort
and operating cost

Automation through DevOps has
improved productivity, speed, reusability

Achieved Disaster Risk Reduction (DRR)of 99.85%
Increased automation to 70% over a 12month period

9Innovate
Rapidly
Principles of Engagement:
Learn Fast
Minimize Risk
Establish Proof of ValueInnovate Rapidly

Engage in astart-up
experience atenterprisescale throughco-creation
engagements
to learn fast,
reduce risk,
and deliver
proof of value© Copyright IBM Corporation

14 April 2022

1. Continuous
Discovery andAnalysis

2. Rapid
Prototyping

3. Transformation
Blueprint to AIOps

2-4 weeks

4-8 weeks

1-2 weeks– Analyze operational data by
applying AI / ML models,
provide visualization
dashboards for ease of
consumption– Assess current state using
KPIs/KTIs and understandbusiness pain points andcurrent IT Strategy– Conduct experiential
workshops facilitated by amultidisciplinary SME team
– Identify quick win
improvement opportunities
and where to leverage reusable solution patterns orother accelerators– Conduct proof of concept /MVP, innovate iteratively,
learn fast
– Identify risks, mitigationplans and best course
forward– Bring Thought leadership todefine an Insights driven
transformation roadmap,
including key milestones,
rooted in research– Define the KPIs and OKRs
– Finalize the technical solution
along with identified tooling,assets & accelerators

IBM Consulting | Offering Management

11

Innovate Rapidly
1

2

3

Continuous
Discovery

Rapid
Prototyping

Transformation
Blueprinting

Assess your current value
stream and identify areasof improvement with
continuous discovery andanalysisLeverage our pre-configured Machine Learning models andDashboard templates by plugging in your data sources toquickly analyze and visualize your ITOps estate

We produce dashboards and visualizations based on theinitial analysis to help us chart the course of action duringtransformation, covering metrics in the following areas:– Contractual (SLO/SLA) Metrics– Operational Metrics– Release Management Metrics– Security & Compliance Metrics– Test Efficiency Metrics– Development Velocity & Quality Metrics– Traceability Metrics© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management

12Innovate Rapidly
1

2

3

Continuous
Discovery

Rapid
Prototyping

Transformation
Blueprinting

Prototype Workflow Example

Engage in rapid
prototyping toinnovate
iteratively, andlearn fast

A/B testingContinuous learning to drive
business decisions

Get to know your user

Define and design your MVP• Persona• Empathy maps
• As-is scenarios• Inception• Minimum viable product• Playbacks• To-be scenarios

Sponsorusers

Hypothesis driven development

Working Prototypes
Proof of Concepts
MVP and Proof of Value
Risks identified and
Mitigated© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management

Continuous delivery pipeline• Automation delivery• Test automation• Multiple stages• Small batches• Continuous integration

Code using self-directing squads
with rank ordered backlog• Pair programming• Autonomous squads• Test driven development

13

Innovate Rapidly
1

2

3

Continuous
Discovery

Rapid
Prototyping

Transformation
Blueprinting

IBM’s multi-disciplinary squads bring experience and expertise for rapid
prototyping and define a transformation roadmap

Sample ‘multi-disciplinary’ team composition
SRE

Security &Compliance
Specialist

AIOps Specialist

Client personnel in
Virtual World

Service
Integration &Operations
Specialist

SRE

IBM @ Onsite LeadershipYour team

Automation
Specialist

Virtually-equidistanceinnovation microcenters

IBM@offshore

Monitoring &Observability SME

Your Team

SRE

Performance Test
Specialist

Legend© Copyright IBM Corporation

IBM@onsite
locations

AI/ML/DataEngineer

ChatOps Specialist

DevOps SME

You + IBM in a virtually-equidistant world with no physicalcontact, working towards business outcomes

14 April 2022

IBM@nearshore

Your TeamIBM Consulting | Offering Management

IBM @Onsite
Location

IBM @Nearshore
LocationIBM@Offshore
Location

14

Innovate Rapidly
1

2

3

Continuous
Discovery

Rapid
Prototyping

Transformation
Blueprinting

Leverage ourre-usable
solutionpatterns andAI powered
assetscombined with
our ecosystemalliances andpartnerships
for accelerated
outcomes© Copyright IBM Corporation

14 April 2022

IBM’s Vast ecosystem
partnerships

Access to IBM’s cuttingedge product portfolio
MaestroImage Factory

CP4WAIOps
DevOpsCommander

IGNITEIBM Digital
Workers

IBM Digital
Operations

Our unique assets

Our re-usable solution
patterns & accelerators

IBM Consulting | Offering Management

Automation
Scripts

IT Control
Tower

SecOpsPlatformIBM
Automation
Platform

AIOps & Telemetry,
Dashboard Templates

AI / ML
ModelsIT Value
StreamPlatform

Toolchain & Pipeline
Patterns

15

Innovate Rapidly
1

2

3

Continuous
Discovery

Rapid
Prototyping

Transformation
Blueprinting

Create a
blueprint forend-to-end
transformation
along withclearly definedroadmap,
sprint plans
and mitigation
approaches for
known risks© Copyright IBM Corporation

14 April 2022

Current State/Maturity

Pain Points and Expected Outcomes

Prioritized Backlog

Roadmap / Gantt

IBM Consulting | Offering Management

16Client Reference

Large Insurance Company
Business ChallengeThis insurance company was challenged with legacy code applications that were inflexible,
expensive to maintain, and lack the ability to deliver real time insights. They partnered withIBM for a Platform-as-a-Service solution for the insurance industry that improves businessagility and affords them the financial flexibility to invest in both technical and business
innovation.
As part of the integrated IT solution for this client, IBM designed and executed a monitoringand management solution for this critical platform application.

Our Solution– DevOps-as-a-Service that leverages existing shared Toolchain for DevOps, Service
management and helpdesk, Application-level monitoring for critical APIs, Runbook based
auto remediation and/or preliminary diagnosis– Solutions Operations Center (SOC) that leverages first responders, L1.5 support, IncidentManagement, Integrated SLA Management and Reporting, Integrated Dashboards.
– Middleware Management and Support for tools like WAS, API Connect EE, IIB, IISE
(Datastage), Advanced MQ, Active Directory, TDS (Tivoli Directory Service), DB2, MS SQL
and Docker Enterprise based Containerized Microservices

Impact– Automation through DevOps has improved productivity, speed, reusability, history records,
avoiding manual errors, communication time between teams within the client. In fact, one
click in the tool can trigger multiple deployments at a time –which provides the user moretime to do other tasks.
– Integrated service management including 3rd party packaged application vendor– Integrated Dashboards for Monitoring OS and network© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management

20%

savings in operating cost achieved for re-investment into value-added
SaaS solutions and modernization
IBM partnered with this client to create a ‘Solution-as-a-Service’platform for the insurance industry

17

Accelerate
Transformation
Principles of Engagement:
Orchestrate and integrate withoutcompromise
Simplify and optimize for the user

Accelerate Transformation

Enable Smartways ofworking andemploy AI/ML
to gain
momentumand drive
performanceacross theapplication
portfolio© Copyright IBM Corporation

14 April 2022

1. Enterprise IT
Orchestration

2. AI / ML Infusion

3. Governance and
CoE Stand-up

4-8 weeks

8-16 weeks

2-4 weeks– Operationalize the IT value
stream using an open-standards
Platform, infused with AI,
Quality Engineering, Security,
and DevSecOps– Set-up Operations CommandCenter and leverage the IBM
Garage Method to establish theIntegrated Service
Management, with crossfunctional teams, underpinned
by self service capabilities and aflexible engagement /commercial model– Enable an enterprise IT data
strategy, including collection,
storage & retention– Enable AI/ML capabilities tocontinuously derive insights thatare utilized by SREs to drive
operational stability andefficiency to application lifecycle– Instrument AI/ML capabilities tocontinuously derive insightsfrom IT data and ensure
visibility and compliance with
key operating metrics– Enable SREs to drive operational
stability and efficiency throughAI insights– Implement governance structure
for onboarding– Align stakeholders to common
goals, continuous innovation, anda transformation-first approach;promote the best practices for
Agile, Design Thinking, &DevSecOps; leverage open
standards– Promote the best practices from
Agile, Design Thinking, &DevSecOps

IBM Consulting | Offering Management

19

Accelerate Transformation
1

2

3

Enterprise IT
Orchestration

AI / ML
Infusion

Governance and
CoE Stand-up

Operationalize the IT value stream through integrated application
operations and service management

Integrated Application Operations (AppOps)
provides a factory approach to operationalize:

Application Services

Scrum
MasterTeam Members

Service
Mgmt.

14 April 2022

IBM Consulting | Offering Management

THE TEAM

Resolve &Automate

Technical Experts

Working Systems

Detect &Analyze

Domain Experts

SRE

SUPPORTING CAST

Release &DeployMonitor &Observe

Dev / Test

Value Stream Instrumentation Platform

Cloud Platform Services
IBM Cloud© Copyright IBM Corporation

Product Owner

Google Cloud

Public Cloud

Private Cloud

Hybrid Cloud

Azure

Business Requirements

Service Desk L1 / L1.5

– DevSecOps and Application Reliability Engineering– End to end test automation and quality assurance across the
lifecycle– Embedded Hybrid IT Security assures data protection, resiliency,
and compliance– Hybrid Operations Command Center to proactively monitor, avoids
outages, quickly troubleshoot and continuously improve reliability– Integrated Service Management to provide a Single point ofcontact & pane of glass view into Hybrid multi-cloud provider
landscape– AI infused Observability, Analysis and Automation to drive
continuous improvement

Integrated Application Operations for Hybrid
Multicloud Environments

On=prem
infrastructure

OPENSHIFT

20

Accelerate Transformation
1

2

3

Enterprise IT
Orchestration

AI / ML
Infusion

Governance and
CoE Stand-up

Platform approach to Value Stream Instrumentation

Integrateapplication
operations
through an AI
infused value
streaminstrumentation
platform todrive anaccelerated
transformation✓

Built using client’s existing toolchain,
IBM provided solutions, products andservices from ISV & Cloud partners✓

Enterprise grade solutions enable
standardization & Reliability✓

Fully integrated Security andCompliance

14 April 2022

Automation✓

Modular solution components to avoid
vendor lock-in✓

Re-usable patterns to improve
productivity

Data Selection

Correlation

ML Models

ChatOps

Actionable
Insights

Metrics, KPIs

IT Control Tower

Logs
(ELK)

Functions,Hypotheses

Test
Automation

Test
Reports

CD

Observability(Instana)

Incidents(SNOW)

Quality Engineering

ChatOps

Chat(Slack)DevOps Toolchain

Defect
Mgmt

Test
Planning

ThreatIntelligenceContinuous
Compliance

SecOpsDigitalOperations

IBM
Essentials

CI

DigitalWorkers,
RBA, RPA

Automation Solutions

IT Value Stream Instrumentation Platform Running on Hybrid Multi-Cloud

Preserve ITOps data for
Machine Learning

Visualization Layer

App1

IT Teams
IT Teams see see a holistic view of
IT value stream, allowing them tomanage and simplify digital,cognitive, and cloud “chaos”© Copyright IBM Corporation

Correlation across data sources, AI Analytics

IBM Consulting | Offering Management

App2

MW 1

DB 1

IT Landscape on RHOS (Client)

Business Users
Business Users get a uniform IT
experience across the enterprise with
common instrumentation, and common
language across the organization21

Accelerate Transformation
1
Enterprise IT
Orchestration

2
AI / ML
Infusion

3
Governance and
CoE Stand-up

Provideactionableinsights toallow teams toraise the baron system
performance
Instana, Turbonomic, and Watson AIOps
are core automation tools that feed
valuable data and insights into IBM’s
Control Tower. Altogether the systemprovides visibility into the full IT Estate,measured against impactful KPIs for
performance monitoring and security.
Actionable insights for IT Teams reveal
new value streams that generatebusiness results.

© Copyright IBM Corporation

Visualization Layer

Correlation across data sources, AI Analytics

14 April 2022

Automation

Data Selection

Correlation

ML Models

ChatOps

Actionable
Insights

Metrics, KPIs

Functions,Hypotheses

IT Teams
IT Teams see see a holistic view of IT
Health, allowing them to manage andsimplify digital, cognitive, and cloud “chaos”

IBM IT Control Tower

AIOps Core
Observability

Analytics

ActionInsights

1

2

3

4

+

+

Watson AIOps

Instana

Turbonomic

Watson AIOps

De-risk change management and ensurecompliance through visibility. Automaticallyingests and contextualizes observability
metrics, traces, and events for performance tounderstand change impacts to the ecosystem.
This helps IT make proactive decision andensures Business continuity planning throughplanning backup and alternate service routes

Optimize resource performance inreal time by continuously
monitoring application resources
for activity, bandwidth, andutilization, thus optimizing bothresources and costs

Drive continuous performance andmaintain compliance synthesizing andanalyzing disparate datasets fromcorrelation, ITSM and execution data fed
into ML helps to get actionable insights.
Helps to drive costs down and ensure
seamless availability of IT Operations( IT Observability )IBM Consulting | Offering Management( Application Resourcing )( Automated IT Ops )22

Accelerate Transformation
1

2

3

Enterprise IT
Orchestration

AI / ML
Infusion

Governance and
CoE Stand-up

Executive Leadership
CIT, CTO, CISO, C-level
Stakeholders

Establish a governance model for
accelerated transformation andtransparency, led by a Lean CoE topromote alignment between
stakeholders– A single source of truth for all data and development
processes - The CoE develops common solutions andbest practices that are then spread throughout theenterprise– Effective Change management - CoE accelerates theenterprise-wide adoption of Devops by promoting close
collaboration between Business, IT, Vendors andOperations team
– Effective Governance - Managed entity with real priorities
and deliverables, and is not a ‘think tank’, helps to bringeffective governance around the DevOps adoption
program© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management

Advisory Council
IBM CTO, Chief Architect

Transformation Teams
IBM SMEs (Service Management, DevSecOps, Agile,
Quality, Security, Platform)
Method and Tooling Experts

Project Based Onboarding TeamSRE Lead

DevOps Engineer
Project/Vendor
Specific SMEs
Security, DevOps,
ITSM, Quality
Engineering

DevSecOps Platform &Pipeline Engineering

SME Team
Test Automation Engineer,
Service Management SME,
Security & Compliance SME,
Application SME/Architect
23

Accelerate Transformation
1

2

3

Enterprise IT
Orchestration

AI / ML
Infusion

Governance and
CoE Stand-up

Promote andincorporate thebest practices
from Agile,
DesignThinking, &DevSecOps
Every software development life cycle
starts with the design phase, where theproduct goals are detailed out. This
results in a Product backlog which aretaken through multiple sprints andreleases to finally deliver the end
product. DevOps process and tools areused for the development and release of
every increment.

© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management24

Accelerate Transformation
1

2

3

Enterprise IT
Orchestration

AI / ML
Infusion

Governance and
CoE Stand-up

Sarah’s Journey

SCENARIOGOAL

The organization has a mission
critical application running on amulticloud environment that needs
to be enabled by AIOps with end-toend management and monitoring tomaximize uptime.

“I need full visibility across my IT
Operations and to improve theperformance of my systems,
applications and networks. I needactionable insights and minimized
downtime, and to fully realize thevalue of a transparent view of my IT
Operations.”

IT Operations Leader

Application Growth

1 Growth in Sarah’s

company has led to a
proliferation of
upgrades in her IT
Operations. She isexcited by theprospect of being able
to do more with her IT
Estate but balancingthat with being laser
focused on businessvalue.

Do I have the right infra.,plat., and arch. to achievesustained app. growth?

© Copyright IBM Corporation

Crossroad of Complexity and Management

2 An incident triggers an 3 The extent of her
application failure,causing Sarah to haveto work arduously on
fixing the issue withthe rest of her team.
She is realizing thatgrowth in what she
must manage iscreating
exponential more
complex IT Operation.

team’s involvement insolving these issues isproblematic as she
does not feel there isan adequate amount of
infrastructure ingovernance, security,
automation, and endto-end not enoughobservability of her
operations toeffectively sustain
growth.

Would I really be able toreduce tech. debt andtools, shift left, andmaintain uptime?

14 April 2022

I need secure and reliablevisibility of my IT Estate;can I achieve this alone?

IBM Consulting | Offering Management

Full Visibility Across IT Operations

Actionable Insights

4 Sarah needs a single 5 IBM includes security 6 The infusion of AIOps 7 End-to-end
trusted partner tomanage her
application workloads
running across her
complex multicloudenvironment. Sarah
gets approval to bringin IBM to help solve
her IT Operations
issues.

Is there a single solution tosolve my problems? I needto call on someone who
has done this before.

forethought and built
into their DevSecOps
approach toapplication
management. The
immediate response
from IBM is to movetowards the “5 9’s” ofavailability anduptime.

I can rely on IBM to set up
a secure management
solution to my problem.

into Sarah’s
operations will
support growth andallow for optimizationthat was not possible
previously. Withembedded security
and quality
engineering practices,
and automatedincident resolution,
Sarah has moved
from constant handson to Zero Touch Ops.

The unique capabilities ofIBM’s AIOps are allowing
me to gain an advantage I
did not think I would have.

observability and built
automation isallowing Sarah to look
across her IT
Operations, and not
only gain more insight
into what ishappening, but theaction she can take tofurther innovate,
decrease Opex, andlook forward to more
growth.

I can move forward
leading, rather thanresponding, and enable myteams to continuously
innovate.

25

Client Reference

Large Automobile Manufacturer
Insight– Implement successfully the high profile 'Connected Cars’ project to enhance the safety,
security and convenience of their customers– Increase the lifetime revenue from cars
– Harness the data from cars for service innovation, optimization of product quality anddevelop product strategy

Our Solution– Design, build and manage a scalable solution that will leverage the capabilities of IoT for
Automotive platform and integrate the data from a third-party device to collect andtransmit data from the car– The transmitted data is recorded at IBM’s IoT for Automotive platform on IBM Cloud forreal time action and Big Data analysis– DevOps-as-a-Service for tracking day-to-day tasks, improve code quality and automateddeployment– Middleware management and support services for tools like Node JS, MySQL, Kafka,
Zookeeper– Solutions Operations center for first responder incident management, L1.5 support andreporting– Security services for access management, change governance and vulnerability
assessments

Impact– Low Cost, High Availability & Scalable Solution to support 0.825M cars at peak.
– Complete Connected car solution

IBM partnered with our client to launch connected cars toenhance customer experience, drive brand recognition &loyalty through Cloud Application management and DevOps
services– End to End Solution on SaaS model– Automation through DevOps has improved productivity, speed, reusability.
– Integrated Dashboards for Monitoring OS and network© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management26

Scale andSustainPrinciples of Engagement:

Measure and Enhance Value
Sustain Transformation
Preserve and Utilize Data

Scale and Sustain

Achieve scale andsustaintransformation
through a skilled,
empoweredworkforce© Copyright IBM Corporation

14 April 2022

1. Sustainable
Visibility

2. Talent andCulturalTransformation

3. Ecosystem
Scaling

6-8 months

8-12 months

8-12 months– Instrument intelligent IT
workflows across theapplication value stream– Enhance IT Control tower toachieve full-stack visibility andPromote a single pane of glassview across multi-partner IT
ecosystems– Generate AI driven actionableinsights to accelerate businessvalue, provide continuous
feedback, and optimization– Operationalize a talent strategy
and roll-out enablement
programs– Enable sustainable Culturaltransformation– Enable a conducive environment
for agility and shared
responsibility across businessand IT– Achieve continuous innovationand optimization to generatetangible outcomes– Enable Application Reliability
engineering through AI insights– SRE driven inclusive & federated
transformation

IBM Consulting | Offering Management28

Scale and Sustain
1

2

3

Sustainable
Visibility

Talent andCulturalTransformation

Ecosystem
ScalingIBM
DevSecOps
and Service
Management
Drives value
realization to
IT Operations
There is a need for a consistent method
to build and manage applications across
a complex hybrid cloud ecosystem atscale and speed to be able to foster
growth in resiliency, security, flexibility,
portability, scalability, and sustainability.

1
Upgrades deployed first throughcanary testing mitigate risk, validate
the new components, and allow the
CIO to have full visibility andactionable insights across operations.
The CIO now has full visibly across theorganization, and IT Operations.

2
The CIO and their team are now able
to fully realize the target TCO savings
and improvements of 30% that they
were expecting to see in theorganization’s modernization to
cloud. Furthermore, they feel theirteam is being properly skilled for
future transformation.
The CIO is now noticing reduction in
overall TCO. They are feeling great
about building the skills and culturalshift in the organization’s future.

© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management

3
Emboldened by achieving the set
committed goal of lowering TCO toleadership, the CIO can now pursue
the other guidance provided by IBM
to further improve on theiroperations.
The CIO can rely on the thoughtleadership from IBM to pave theway for future growth andoptimization.

29

IT Control Tower with dashboards for SREs

Scale and Sustain
1

2

3

Sustainable
Visibility

Talent andCulturalTransformation

Ecosystem
Scaling

Advanced Collaboration (ChatOps, Digital Workers)

Based on thedisposition of
eachapplication
across your IT
estate, Scale
AI and ML
adoption toincreasetransparency
and reliability− Iterative development,
Learn-fast and recover with
SME support− DevSecOps pipeline
automation, test & releaseautomation− Automated Incident Mgmt.
(Virtual Dispatcher, Chat
Bots & Cog Assist)− Auto-heal (RBA, RPA) Eventcorrelation, Noise reduction
Alerting & Escalation

Accelerated
Resolution

React Fast

Auto-Heal

Proactive

14 April 2022

− Pre-emptive autoremediation, Resolution
recommendation− Self-healing andautonomous solutions,
Chaos architecture− AI assisted RCA, Blast
radius analysis, localization− Advanced Capacity andresource management

Zero-touch
Ops

Prevent

Predictive

Observe &Predict

Responsible

Build
Responsibly− Code build failures, manual
test defects, deployment
failures− Proactive Monitoring, Logaggregation, Batch & Queue
monitoring− Anomaly Detection,
Correlation and Outage
prediction− AI assisted testing, Releasemanagement to avoid mostoutages− User identified incidents,
downtime− Test Driven & Behavior
Driven Development,
Automated Releases− Observability – contextbased analysis with AI− AI assisted coding, scan forvulnerabilities & policy
adherence

Legacy© Copyright IBM Corporation

Detect &Respond− Automate Process, Quality &Security Controls, VSM

IBM Consulting | Offering Management

Cloud Native30

Scale and Sustain
1

2

3

Sustainable
Visibility

Talent andCulturalTransformation

Ecosystem
Scaling

Empower yourIT teams toresolve issues
before theyoccur
Use of Watson AIOps backed up by the
SRE principles are poised to use abackbone of AI insights and platform
accelerators across disparate channels,
and development, security, andoperations processes to speed up issue
resolution, optimize cost, minimize risk
and maximize value for your companies
and users.

− Pre-built AI models tuned by your app data

− High resiliency and elastic architecture− Monitors logs, alerts, metrics, topologies,
and tickets− Reduction in errors and service requests− ML and NLP to correlate data

Watson AIOps− Single source of truth for problem
resolution− Detects hidden anomalies− Reduced latency by identifying hotspots
and providing feedback to thedevelopment squads to automate the fixes− Integrates with 3rd party tools anddashboards− Engineering automation into theoperations process− Durable Focus on Engineering− SRE teams see a holistic view of apps andenvironments as siloed data becomes
synthesized

Augmented byOperations and IT Teams
Sharpened by− Pursuing Maximum Change Velocity
Without Violating a Service’s SLO− Monitoring, Alerts, Tickets and Logging

SRE Principles

40%− Emergency Response− Change Management− Demand Forecasting & Capacity Planning− Provisioning

Reduced cost of operations© Copyright IBM Corporation

14 April 2022

− Optimized saturation ensuring resources
are not constrained− Efficiency & Performance

IBM Consulting | Offering Management− SRE teams get new, valuable, proactive
insights and recommendations within
team’s ChatOps workflow− SRE efforts are streamlined throughpowerful filtering and triaging− SREs can view reports with external tools
and dashboards integrated

31

Scale and Sustain

Tina is taking up work from Jim,and she is learning to use inputs
from Instana, WatsonAIOps andTurbonomic to predict and resolve
the incident proactively.

Diana learning to transform theways that her teams are working,leveraging AIOps toward greater
resiliency, understanding objectivesof value streams, and modernizing
the team’s skillsets. She needs todrive adoption of AIOPs for scaleand sustained transformation.

Innovate Rapidly

Accelerate Transformation

Scale & Sustain

Team focused on efficiency andautomation

Team focused on AI, insights andprocess improvement

Team focused on strategictransformation in your estate

Mainframe

Databases

AIOps

Industry Packages

Java, Web technologies,
Microservices

Predictability interventions

Open Source

Instana, Watson AIOps, Turbonomic, IT Control

Value stream analysis & transformations

ITOps

Integration

DevOps Commander

Cloud technologies

AI / ML engineer

DevSecOps Consultant

DevOps Commander

SRE

Mainframe

SRE

Open Source

Integration

Cloud technologies

IBM will leverage predefined T-shaped
skill models to modernize the teams
that are working together to solve
challenges as we Innovate Rapidly,
Accelerate transformation, Scale &Sustain. We will help your teams build
the appropriate skillsets – achieving
depth and breadth of skills in yourpractitioners.

Custom Technologies

Dynamic Delivery and Garage

ITSM

Databases

IT Operations

Industry Packages

Full-stack development,

Data Science

Through the course of DevSecOps &Service Management, many initiatives
with unique objectives are runningconcurrently. Diverse and deep skillsets
are required for success, but they are
not easy to form or maintain.

This is Diana,
a consultant.

Jim is focused on resolution ofissues and IT automation. He islearning to better understandautomation and ways of working
with IBM Garage in order to drive
efficiency and resiliency into his
workflow.

Open Source

Empower yourIT teams toresolve issues
before theyoccur

Integration

Ecosystem
Scaling

Cloud technologies

Talent andCulturalTransformation

This is Tina,
a data scientist.

Custom Technologies

Sustainable
Visibility

This is Jim,an SRE.

Mainframe3

Databases

2

Industry Packages

1

IBM Garage T-Shaped Teams© Copyright IBM Corporation

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IBM Consulting | Offering Management

Skills core to the employee, relative to manyskills required for the speed

32

Scale and Sustain
1

2

3

Sustainable
Visibility

Talent andCulturalTransformation

Ecosystem
Scaling

Sustained transformation requires a cultural shift - enabling teams tocarry forward smart ways of working

Current Mindset needs to shift ….
▪
There is no real need for collaboration, Current ways of working are fine, DevOps is something
extra that the team must do, not sure about the benefit that DevOps can add

Communicate

EnableDistinguish

Ensure

Train
Equip

Competition

Encourage

Rewards
Recognitions

Campaign…. to ensure sustainability and continued success of transformation▪ Collaboration and an attitude of shared responsibility between Development, Quality, Security &Operations teams, Team enabled to generate value from smart ways of working, Increase speed &quality of delivery by embracing Best practices from DevSecOps & AIOps

Commitment

ActionGet your project team trained touse DevSecOps tools and adopt
an agile way of working

Leverage insights andcontinuously improve toachieve operational stability &Business outcomes

Encourage a culture where yourteam exhibits the collaborative
behavior needed for Smartways of working

Role model & act in ways
expected for successful
cultural change by applying
best practices to new projects

Test
Rewards
Measurement

Compliance

Share success stories with your team about the benefits of adopting DevSecOps& AIOps practices

DetectImprove

Create an environment that encourages your team to embrace Quality
engineering, Continuous compliance and Automation & work towards a shared
goal

Act

© Copyright IBM Corporation

14 April 2022

Positive Experience

IBM Consulting | Offering Management33

Scale and Sustain
1

2

3

Sustainable
Visibility

Talent andCulturalTransformation

Ecosystem
Scaling

ISV Partners

Scale across
yourecosystem todrive sustained
value, retaining
core principles
while adopting
the local
flavors of yourenterprise– ISV tool specific templates– Specialized capabilities

IT Ecosystem Partners– Partners’ Internal tools– Partners’ internal processes– Customized pipeline Templates– Partners’ data sourcesCore Framework
1.

IT Value Stream
Management Platform

2.

Assets & Accelerators

3.

Ecosystem Partnerships

4.

Process Guardrails

5.

05 Talent & Culture

Business Units– Customized pipeline Templates– Legacy data sources– Specialized processes– Legacy tools– Customized Dashboards

Application profiles– Application specific pipeline
Templates– Specialized processes– Specialized tools

Regions© Copyright IBM Corporation

14 April 2022

IBM Consulting | Offering Management– Regulatory requirements– Specialized processes

34

Client Reference

Leading European tobacco products
company
Business challenge
When this European tobacco products company wanted to transform their applications tocreate an open, agile digital platform and a consumer-centric operating model, they wanted
to take advantage of the benefits of data analytics driven by AIOps. IBM developed andimplemented a DevOps solution underpinned by AI and Automation uniquely tailored to theirneeds.

Our solution– Infusion of AI/ML capabilities to establish visibility and insights across IT operations, using
tools like PowerBI– Configuration of Monitoring and Runbook Automation leveraging the client’s existing
infrastructure monitoring assets– IBM’s AIOps framework included pre-integrated toolchains for secure, orchestrated
automation across workloads– Orchestration of automated workflows using ChatOps to enhance collaboration– Deploy pre-integrated toolchains with DevOps Commander for secure, orchestrated
automation

Impact– Established a single view of the health of the application estate

We are helping this client to improve transparency andefficiency across their complex IT operations by infusing
intelligence and automation– Improved Mean-Time-to-Repair (MTTR) and Mean-Time-between-Failure (MTTF) throughtraceability and continuous feedback– Early detection of performance degrades that could lead to outages– Metrics correlation to drive early detection of performance degrades that could lead tooutages– Log Analytics insights powers real time problem determination© Copyright IBM Corporation

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IBM Consulting | Offering Management35

High-level External View

Next Steps
Let us propel your transformation journey, with an MVP
3

1

2

1 Week

1 Week3-12 Weeks

Schedule a Discovery Workshop

IBM Visioning & Rapid Design
Workshop

Test the hypotheses through anMVPConduct a data driven discovery and analysis of thecurrent value stream capabilities and generate andvisualize actionable insights.

Establish a north star vision and application
operations goals that are based on your uniquechallenges and business priorities.

Get Rolling! Move quickly to initiate a cocreation engagement to implement a leansolution

Envision the art of the possible for yourapplication portfolio.

Obtain proof of value, linking initiatives tobusiness objectives and outcomes.

© Copyright IBM Corporation

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IBM Consulting | Offering Management36