HERE
Technologies
Sustainability
Report 2023
HERE International B.V.

Executive sponsor opening letter			

3

Sustainability and ESG at HERE			5

HERE ESG strategy				6Sustainability Advisory Committee		 7
HERE's science-based net-zero targets

Greenhouse gas emissions			

UN Global Compact

8
9

			11

Human Rights Campaign Foundation		
Making an impact through our products		

12

13

The need for sustainability-focused location
products					13Impactful products in the market		

14

HERE and Iteris				15HERE and Hermes				16HERE, Continental and Iveco			

17

HERE and Bettermile				18HERE and RGNT				19HERE and Murata				20HERE-SBD EV Index				21HERE-SBD EV Index key findings
The United States				22Europe					23Artificial intelligence and machine learning
Passionate employees at HERE			

24
25

HERE Core Values				25HERE values in action				26

Tree-Nation					26National Alliance for Public Safety GIS(NAPSG) Foundation				27Inclusion, diversity and belonging		

28

EARTH					29Improving wildlife conservation withadvanced technology				30Vamos					31WIN						32Unity + Power					33HERE Pride					34Supplier management				35HERE’s Sustainable Sourcing program –managing the sustainability of our suppliers
Environment, Health and Safety		

Human Rights Policy and Modern Slavery		
Data security and privacy			Gender and diversity at HERE			

HERE employee demographics			

35

36
37

40
42
45

SASB Index 2023					46Signatures					48

22023 was a year of record-breaking
climate developments and culminated as
the world’s warmest year ever recorded
since temperature data started being
tracked more than 170 years ago. Aroundthe globe extreme weather events, fromsevere flooding to wildfires, to drought
and extreme heat, affected citizens
worldwide – everywhere from Northern
Africa to North America, Southern Europe toSouth America, Asia to Australia and even
Antarctica where ice levels further dropped.
At the annual United Nations Climate
Change Summit (COP28), the first global
climate “stock-take” was carried out,
where it was acknowledged that fastaction must be taken to expedite progress
towards the Paris Climate Agreement,along with a strong call to action forgovernments to accelerate the transition
away from fossil fuels to renewable energy
sources, like solar and wind power.
In our increasingly complex and volatile
world, what remains certain is that theclimate crisis is going nowhere. Now,
more than ever, governments, enterprises,organizations, and citizens must collectively
take greater action to protect our planet
today for generations to come.
At HERE, creating a sustainable future helps
frame our strategy and drive innovation
initiatives. As a global business dedicatedto moving the world forward through3

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location data and technology, advancing
HERE’s Sustainability and ESG credentials
was an important priority in 2023.
Accordingly, I am pleased to share HERE
Technologies’ 2023 Sustainability Report.
During the year, HERE took several strides
forward. We fortified our ESG strategy witha refreshed set of goals and an expanded
Sustainability Advisory Committee. Our net
zero emissions targets were validated andapproved by the Science-Based Targets
initiative (SBTi). We further formalized
reporting mechanisms and delivered thehighest standards of data security andprivacy. In addition, we strengthened
our sustainable sourcing program.

Equally important, we know partnerships
are synonymous with progress. Over 2023,
HERE collaborated with customers andpartners across geographies and industries
to help create more livable cities andfacilitate the efficient and sustainable
movement of people, goods, and services.
For example, in Asia-Pacific we partnered
up with Murata Manufacturing todeliver traffic management insights andcapabilities in Jakarta – one of the world’s
most congested cities. Similarly, in the
United States, we’re working with Iteris
to create sustainable smart mobility
solutions for an array of public sector
agencies. In Europe, we’re collaboratingwith leading logistics company Hermes
Germany for more efficient delivery
routes and lower emissions.
Furthermore, these days collaboration is notjust about one-to-one vertical partnerships,
it also encompasses multi-party andhorizontal alliances. A great example
is our work with Continental and IVECO
to increase safety and fuel efficiencies
in commercial vehicles. Moreover, tosupport the increasing prominence ofelectric vehicles, we partnered with SBD
Automotive to apply our data expertiseto create an EV Index which provides anin-depth analysis of EV infrastructurein the United States and Europe.

HERE is a company that cares deeply
about ESG. Social governance forms an
integral part of our business ethos andcorporate principles. Grounded in our
cultural values of be bold, be true, learn
fast, give back, and win together, we have arange of dynamic and dedicated Employee
Resource Groups (ERGs) which help spur
tangible progress and positive impacts inthe many communities we are part of.
One highlight is our newest ERG, EARTH(Environmental Action Rising ThroughHERE) which implemented some fantastic
efforts like tree-planting initiatives andwildlife conservation utilizing AI/ML. You
can learn more about the inspiring activitiesof our diverse ERGs within this report.
While there is more for us to do as we
further advance our ESG footprint, I amvery proud of our accomplishments in 2023
and am excited for HERE’s sustainability
journey ahead. For now, happy reading!
Denise Doyle
Sustainability Executive Sponsor &Chief Data Officer,
HERE International B.V.

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ESG

Sustainability
and ESG at
HERE

At HERE Technologies, our commitment
to environmental, social and governance(ESG) principles is integral to ourbusiness ethos. These principles not
only form the foundation of ouroperations but also guide our dedication
to customers and to the world that weshare. Our commitment extends to the
responsible management of business
operations to exceed expectations
for all stakeholders. To achieve this,we actively work on minimizing ourenvironmental footprint, investing in
our communities and workforce andupholding the highest ethical standards.

HERE is also dedicated to empowering
customers to fulfill their own goals,
providing them with important
instruments which help them contributeto a sustainable future. For instance,
logistics providers leverage real-timehazard data to optimize routing foremissions reduction, infrastructuredevelopers use traffic patterns to construct
resilient road networks and drivers
rely on EV charge point information toplan their next charge. As a location
data provider, we recognize our criticalrole in advancing sustainability.
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Throughout 2023, we remained steadfast
in our focus on sustainable practices
and collaborative efforts to create apositive impact on the world. We are
excited to share the following ESG
highlights in this year’s report:→ A new set of ESG goals with input
from internal and external stakeholders→ A refreshed and expanded
Sustainability Advisory Committee→ Validation and approval of our net-zerogreenhouse gas emissions targets by the
Science-Based Targets initiative (SBTi), aninternational standards-setting coalition→ Case studies on productsthat help customers achieve
more sustainable outcomes→ Examples of employee efforts tomake the world a better place→ An enhanced Sustainability Sourcing
Program (formerly the Ethical Sourcing
Program) to more deeply engage suppliers
on sustainable business practices

HERE ESG
strategy

In 2023, we refreshed the HERE ESG
strategy to prioritize the most criticalissues for HERE and our stakeholders. We
reviewed our value chain and identified
the primary stakeholder groups:→ Our customers: seeking partnerships
with their suppliers committed
to sustainable operations→ Our investors: incorporating
sustainability factors into theirevaluation of competitive strength→ Our regulators: introducing
requirements across regions inwhich we operate to uphold highsustainability standards→ Our employees: investing in activities
to demonstrate their passion about
the planet and our communities

To address the needs of thesestakeholders, we structured ouractivities into seven core pillars:
1. Net-zero commitment
Achieving net-zero emissions is important
not only for the stakeholder groups but
also for the longevity of the environment.
2. External reporting
Regular communication (e.g., throughthe HERE Sustainability Report)
and reporting using internationallyrecognized frameworks (e.g., theGreenhouse Gas [GHG] Protocol andthe Sustainable Accounting Standards
Board [SASB] Index) to share progress
on HERE’s sustainability journey.
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3. Internal initiatives
Cross-functional partnerships on
ESG-related initiatives to support
efficient and sustainable business
operations, ensure a fair and equitable
work environment and invest in thecommunities where we work and live.
4. Sustainable Sourcing Program
Engaging suppliers on sustainability
topics during onboarding and throughout
the relationship, via webinars andquestionnaires, to set expectations
for conduct and reporting.
5. Customer/industry requirements
Ensuring we meet or exceed customer
sustainability requirements andenhancing our scores in industry
surveys and rankings.
6. Sustainable products
Developing and marketing productsthat support broad emissions
reduction goals, such as more efficientrouting and EV charge point data.
7. Regulatory compliance
Ensuring compliance with local laws andadhering to strict global ethical standards.

Sustainability
Advisory
Committee
The Sustainability Advisory Committee(SAC) serves as the central hub for HERE’s
ESG strategy and initiatives. Its role ispivotal in empowering HERE to fulfill
its sustainability commitments by:→ Ensuring accountability for thecompany’s sustainability goals→ Providing frameworks to assist
various business units in implementing
sustainability initiatives→ Influencing company strategy
at the highest levels to seamlessly
integrate ESG-related commitments

Established in 2021, the SAC was
created to instill accountability andtransparency on ESG topics throughout
the company. The committee is a crossfunctional group that brings a diverse
range of expertise, perspectives andresponsibilities. Overseeing the SAC is
Denise Doyle, Chief Data Officer at HERE,
who serves as the executive sponsor.
In 2023, we took a significant stepby expanding the SAC to include amore extensive representation fromvarious parts of the company. It now
comprises individuals from nearly
every business unit, including Product,
Sourcing, Quality, Compute, Corporate
Compliance, Legal, Real Estate,
Accounting, Security, Privacy and our
employee resource groups (ERGs). This
expansion enables more comprehensive
integration of corporate responsibility
throughout the entire organization.

sustainable
development
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HERE'ssciencebased netzero targets
Improving the environment and thewell-being of our communities is a
responsibility we do not take lightly.
Last year, we announced a commitment
to reach net-zero greenhouse gas (GHG)
emissions by 2035 across Scopes 1 and2. In 2023, the Science-Based Targets
initiative (SBTi) validated and approved
these targets. With this, we join over
4,000 other businesses who have done

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the same, including numerous customers
and partners. HERE’s commitment canbe found on their website here.
Targets: HERE’s near-term andlong-term targets, as validated andapproved by SBTi, are as follows (allmeasured from a 2019 base year):→ Scope 1 and 2 emissions: 65% reduction
by 2030, 90% reduction by 2050
→ Scope 3 emissions: 36% reduction
by 2030, 90% reduction by 2050
While we intend to be net-zero across all
emissions scopes by 2050, we also commit
to a net-zero goal (90% absolute reduction)for Scopes 1 and 2 by 2035 (15 years
earlier than our approved target), as we
recognize the urgent need to decarbonize.
To achieve net-zero, the residual emission
balance will be offset by participation incarbon credit and removal programs.

Greenhouse gas emissions
To ensure that we are continuously
moving toward our net-zero goals,
we regularly measure and monitor
our emissions footprint. We collectand report our emissions under the
GHG Protocol, a set of standards forgreenhouse gas reporting. In 2023, weonce again see an overall decrease inemissions compared to the previous year.
Our Scope 1 emissions decreased slightly
from 2022. This improvement was driven
primarily by a decrease in emissions
associated with our HERE TRUE car fleet,although that was partially offset by anincrease in natural gas consumption.
Our Scope 2 emissions decreased slightly
from 2022 even as activity in our offices
increased, due to an increased shareof renewable electricity procured to
power our operations. All of our offices
in Germany switched to 100% renewableenergy in 2023. As a result, we are still
significantly ahead of our 2023 target.
Our Scope 3 emissions decreased
dramatically in 2023. This is primarily
due to higher levels of supplierengagement and more accurate
renewable energy data, especially in
relation to cloud data providers (which
historically have been one of thelargest emissions sources of our overall
footprint). While Scope 3 continues tobe our largest source of emissions, weare encouraged that we are far aheadof where we currently need to be.

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Scope 1, 2 and 3 emissions summary
This summary table describes
HERE’s scope 1, 2 & 3 footprint for
2019, 2022 and 2023.

2019 (base year)

2022

2023

2022-2023

2019-2023

Scope 1

1,737

1,685

1,406

-17%

-19%

S1 Leased cars (non-electric)

855

800

737

-8%

-14%

S1 TRUE cars

723

715

475

-34%

-34%

S1 Generators

4

3

2

-36%

-52%

S1 Natural gas

142

111

106

-4%

-25%

S1 Fugitives

13

56

85

52%

557%

Scope 2

8,659

5,358

4,762

-11%

-45%

S2 Electricity (market-based)

8,003

4,864

4,340

-11%

-46%

S2 District heating

452

319

260

-19%

-43%

S2 District cooling

204

159

128

-19%

-37%

S2 Leased cars (electric)

N/A

16

34

114%

N/A

Scope 3

79,10645,39336,384-20%-54%

S3 Purchased goods and services

44,722

36,073

26,486-27%-41%

S3 Capital goods

2,999

1,269

887

-30%

-70%

S3 Fuel and energy related activities

2,543

2,034

1,957

-4%

-23%

S3 Waste generated in operations

698

451

332

-26%

-52%

S3 Business travel

22,450

2,422

2,332

-4%

-90%

S3 Employee commuting

2,913

1,661

3,028

82%

4%

S3 Upstream leased assets

2,328

1,230

1,071

-13%

-54%

S3 Downstream leased assets

N/A

89

201

126%

N/A

S3 Investments

453

162

90

-45%

-80%

Scope 1+2+3 Total

89,502

52,43642,552-19%-52%

GHG emissions (mt CO2e)

All Scope 2 figures are market-based.

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Change

The United Nations (UN) Global Compact
is a voluntary initiative that encourages
companies and non-business entities toadopt sustainable and socially responsible
policies. This involves aligning their strategies
and operations with 10 universally accepted
principles in areas such as human rights,
labor, environment and anti-corruption.
HERE Mexico joined as a participant in 2022
and is now among nearly 20,000 entities that
demonstrate a commitment to upholding
these principles. By doing so, they actively
contribute to fostering responsible businesspractices and working towards a more
inclusive and sustainable global economy.
Throughout 2023, our employees volunteered
their efforts to accelerate HERE’s contribution
to the UN’s Sustainable Development Goals(SDGs). For example, HERE’s local chapters of
Pride and Women’s Initiative Network (WIN)in Latin America played a significant rolein supporting SDG 10 “Reduced Inequities”
and SDG 5 “Gender Equality”. To do so,
our employees participated in a Target
Gender Equality accelerator program anddeveloped best practices to reduce inequities
associated with labor and women’s rights.

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The Human Rights Campaign Foundation, theeducational arm of Mexico’s largest lesbian,gay, bisexual, transgender and queer (LGBTQ+)
civil rights organization, recently unveiled theseventh annual “Índice HRC Equidad MX 2024.”
This index assesses over 300 participatingcompanies based on various human rights
criteria, including organizational competence
regarding LGBTQ+ issues, training andeducation initiatives and non-discrimination/equal employment opportunity policies.

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HERE was honored with the certificationof “Mejores Lugares para Trabajar LGBTQ+
2024,” or “One of the Best Places to Work for
LGBTQ+ 2024.” This recognition underscores
HERE’s ongoing commitment to cultivating
an inclusive environment for all.

The need for sustainabilityfocused location products
Over the past decade, the digitization,
visualization and analysis of our world haveundergone significant transformations,driven by the widespread availability ofreal-time location and positioning datafrom various connected devices, including
automobiles, trucks and mobile phones.
Simultaneously, there has been agrowing emphasis among companies on
adopting sustainable business practices,taking into account their impact on theenvironment and local communities whendeveloping strategies and operations.
At the intersection of these trends lies apressing need for sustainability-focused
location products and services that support
emerging sustainability use cases. For
example, businesses managing fleets
increasingly rely on map, traffic, curvature andelevation data to optimize routes, reduce fuelcosts and minimize environmental footprint.
At HERE, we understand our role in helping
our customers on their sustainability journey
by offering solutions tailored to their needs.

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Impactful products in the market
Throughout 2023, we proudly announced several new and expanded
collaborations with customers and partners to create real-world impact.

HERE partnered with Iteris to create
innovative smart mobility solutions, providing
contextual awareness to address dynamic,
real-world traffic challenges faced bypublic agencies, transportation engineers,transportation planners, infrastructure
operators and roadway construction teams.

Murata Manufacturing Co., Ltd. integrated
HERE map and traffic data into its
traffic counter system to support traffic
management efforts in Jakarta.

Hermes Germany, a leading logistics service
provider, used location services from HERE
to enable vehicle-specific routing andintelligent navigation, supporting more
efficient routes and lower emissions.

RGNT collaborated with HERE to create
an exclusive electric vehicle-focused
motorcycle route planning and navigation
system, enhancing the efficiency andrange of RGNT’s all-electric motorcycles.

Continental and HERE partnered with
IVECO to increase safety and fuel-savingfeatures in commercial vehicles using
HERE maps designed for Advanced Driver
Assistance Systems (ADAS), including
data to comply with the EU’s Intelligent
Speed Assistance (ISA) requirements.

HERE launched an interactive index, in
conjunction with SBD Automotive, a global
automotive research firm, that shows thedeveloping state of electric vehicle (EV)demand and infrastructure readiness acrossthe United States and Europe.

Bettermile, a provider of smart geospatial
SaaS solutions, extended its partnershipwith HERE for dynamic route calculation
and real-time tracking for last-mile parcel
delivery, resulting in improved delivery
rates and operational efficiency.

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HERE and Iteris:Innovating forsustainable cities
At HERE, we empower our partners withdata and software to build better systems
that reduce emissions and contributeto livable cities. This commitment isparticularly visible in our long-standing
strategic partnership with Iteris, a leader insmart mobility infrastructure management.
In 2023, we further strengthened thiscollaboration through a new five-year
agreement, with the goal to create
innovative smart mobility solutions.
Iteris is dedicated to creating safer,more efficient and sustainable road
networks through its precise, enterprisegrade mapping and real-world digital
representation models. Their flagshipmobility intelligence application,
ClearGuide®, integrates HERE’s extensive
location data solutions to offer actionableinsights to transportation engineers,planners and infrastructure operators
globally. More than 50 government
agencies, municipalities and commercial
entities across the US trust ClearGuide® for
its accuracy and reliability. The integrationof HERE Maps including features like speed
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limits, lanes and mile markers, along with
HERE Real-Time Traffic and HERE Traffic
Analytics data enhances the quality ofservices provided by ClearGuide®.
A key component of carbon footprint
reduction is reduced fuel consumption.
Through complex data analytics andreports, ClearGuide® and HERE reducearrivals on red at traffic signals andtherefore reduce corridor congestionand emissions. HERE data within
ClearGuide® provides reliability
metrics that can help stakeholders
make better fuel-based calculations
and directly understand the impact
of delay on air pollutant emissions.
With this partnership, we offer contextual
insights to address dynamic, real-world
traffic needs for public agencies, create
efficient transport networks that increase
the reliability of public transit systems andenhance infrastructure responsiveness.
Through these advancements, we’re not
only improving lives but also shaping
more sustainable and resilient cities.

HERE and Hermes:
Optimizing deliveries
for sustainability
In 2023, HERE Technologies announced
its collaboration with Hermes Germany,
one of the leading logistics service
providers in Germany, to power HERNAV.
HERNAV is a driver application that comeswith automotive-grade maps, real timetraffic and geocoding and navigation
software provided by HERE through aseamless integration of the HERE Software
Development Kit (SDK). Giving accessto these features to delivery drivers,
all in a centralized location, ensuresthat Hermes can carry out deliveries
across Germany, the largest economy inEurope, more reliably and sustainably.
Today, HERNAV is used by more than
10,500 delivery drivers within Hermes

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Germany. Through HERE’s maps andservices, these drivers are offered ahighly accurate navigation solution withvehicle-specific routing that, along with
optimized suggestions for multi-stoproutes, increases tour efficiency andleads to more streamlined deliveries.
The result is decreased emissions
associated with each delivery made.
In addition, the unique offline
capabilities of the HERE SDK allow
drivers to rely on HERNAV to complete
their deliveries wherever they go, evenwhen not connected to the internet.
This guarantees reliability for efficientand sustainable routing as well asa more satisfied end customer.

HERE, Continental and Iveco:
Enhancing safety andsustainability in EU
commercial vehicles
HERE is proud to showcase our partnershipwith Continental and IVECO, as wetake decisive steps to increase safety
and reduce emissions in commercial
vehicles. Starting from 2023, all new IVECO
commercial vehicles in the EU market
will be equipped with Intelligent Speed
Assistance (ISA) and prominent fuelsaving functions, significantly enhancing
their safety and sustainability profiles.
With the integration of HERE map content
into Continental’s eHorizon solution, weare paving the way to meet the EU’s ISA
guidelines and further our developmentin Advanced Driver Assistance Systems(ADAS). HERE ADAS Map’s speed limit
data, combined with vehicle positioning,
sensors, data aggregation and scalable
4G/5G telematics control unit ensures
drivers are consistently informed about
speed limits across EU roadways,
contributing to a safer driving experience.
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In addition to ISA capabilities, HERE
Technologies and Continental have joined
forces to enhance the eHorizon feature
with fuel-saving functionality, incorporated
into IVECO vehicles for the EU market since2016. This synergetic effort utilizes datafrom both HERE and Continental, processed
through the eHorizon system, informing
IVECO’s Cruise Control algorithm to adjust
driving patterns based on road conditions.
This innovative approach results in asignificant reduction in fuel consumption.
Since its inception in 2012, the eHorizon
technology has played a pivotal role,
helping customers conserve over six billion
liters of fuel, equating to a remarkablereduction of over 17 million tons ofcarbon dioxide emissions. This initiative
firmly establishes our dedication toprioritizing safety and sustainability inthe ever-evolving automotive industry.

HERE and Bettermile:
Accelerating parcel logistics
Customers have increasingly highexpectations for their orders. Yet,companies often struggle to meet thesedemands due to the challenges of theshipping process, largely driven by thecomplexities of last-mile delivery. Urban
congestion, diverse customer preferences
and high costs all present challenges
in this process, making achieving fasterdelivery times difficult. In a continued
effort to improve the last mile-delivery
experience, HERE is proud to partnerwith Bettermile, a provider of smart SaaS
solutions for last-mile parcel delivery.
As part of this collaboration, drivers
around the world utilizing Bettermile can
now access detailed location data and18

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geocoding from HERE, tailored for fleet
delivery on their devices. HERE location
data services are directly integrated into
the Bettermile app to power Bettermile’s
dynamic route calculation and realtime tracking, enabling more efficientroute planning, improved delivery
rates and precise real-time tracking.
Every day, more than 25,000 delivery
drivers, and over two million parcel
recipients, in 13 countries benefit from thetechnology provided by this partnership,
which integrates seamlessly with parcel
carriers’ existing infrastructure with asuite of applications and application
programming interfaces (APIs). This
integration enables drivers to makesafe, effective and efficient last-miledeliveries, while also providing a
superior delivery experience.

HERE and RGNT:
Innovation for EV
motorcyles
HERE and RGNT have teamed up tobuild a 100% EV-focused motorcycle
route planning and navigation system.
RGNT, a Swedish pioneer in hand-built
all-electric motorcycles, is committed
to making the industry cleaner andquieter. Powered by the HERE SDK, RGNT
developed an exclusive solution thatuses isolines to identify the most efficientroutes for maximized motorcycle battery
life and indicate the longest distancepossible on a single charge. Displayedon the bike itself, the system enables
drivers to enjoy a seamless navigation
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experience without attaching their phoneor worrying about running out of charge.
Making the technology in electricbikes more functional and compellingalso helps incentivize more riders toswitch to electric. This aligns directlywith HERE and RGNT’s objectives tolower vehicle emissions and noise
pollution, contributing to a cleaner
and quieter environment for bikers.
Partnering with HERE supports RGNT’s
vision of being a leader among motorcycle
brands in Europe and North America.

HERE and Murata:
Paving the way for Jakarta’s
sustainable traffic
In a transformative collaboration, HERE
and Murata Manufacturing Co., Ltd.
(Murata), a leader in advanced electronics
design and manufacturing, joined forces
to redefine the roadway infrastructure
in Jakarta, Indonesia, addressing avariety of traffic-related challenges.
Notorious for traffic jams, Jakarta is thelargest metropolis in Southeast Asiawith 10.67M people and is second inscale only to Tokyo, Japan, worldwide.
Because of the strain put on the city’s
aging roadway infrastructure due to thisoverwhelming population, authorities in
the city sought to gain roadway congestion
insights to predict and address roadway
challenges in the nation’s capital.
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By integrating map and traffic data from
HERE with Murata’s traffic counter systemthat uses Lidar technology, city authorities
in Jakarta are going to analyze traffic
patterns – including real-time traffic
data such as vehicle count, classification,
flow direction and speed – to monitor,
predict and proactively address a widearray of urban mobility challenges.
The traffic management system is also
capable of predicting environmental
conditions such as identifying areas that
could be or are flooded/impassable bypredicting rain based on carbon dioxide
and atmospheric pressure sensors. This
allows for a better visualization andmanagement of road traffic, including
adjusting traffic light cycles dependingon traffic conditions, to reduce traffic
bottlenecks in the city’s busiest corridors.
The collaboration between HERE and
Murata will pave the way for smarter andmore sustainable traffic management
by not only analyzing traffic issues
but also providing commuters withefficient travel routes that avoid traffic
congestions, reduce fuel consumption
and lower carbon emissions.

HERE-SBD
EV Index
To commemorate World EV Day 2023
on September 9, HERE Technologies
launched an interactive index that shows
the developing state of electric vehicle(EV) demand and infrastructure readinessacross the United States (US) and Europe.
Developed in collaboration with SBD
Automotive, a global automotive research
firm, the HERE-SBD Automotive EV Index
provides an in-depth and historical analysis
of EV infrastructure in the US and Europe.
It identifies leaders and laggards at bothstate and country levels based on various
critical metrics, including the number ofcharging points (EVSEs, or Electric Vehicle

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Supply Equipment), vehicle registrations,geography and road network length.
Covering all 50 US states (and Washington,
D.C.) and 30 European countries, the HERESBD EV Index aims to offer insights into
the state of EV infrastructure. According to
SBD Automotive’s analysis, an ideal ratioof eight to 12 EVs per public charging pointis crucial for seamless, convenient publiccharging. As the market matures, this ratio
should increase as geographic coverage
becomes less critical. The index showsthat only 12 US states and 15 European
countries have achieved this optimal ratio.
As EV sales continues to rise, HERE is working
together with automakers to help solve
location-based challenges such as EV range
anxiety. Solutions include pre-trip planning,
on-route EV range prediction, charge-awareroute planning, charging stop data and searchcapabilities integrated into high-precision
EV routing and navigation solutions.

HERE-SBD EV Index key findings
The United States

With a 2022 EV market share of just overseven percent, US states should ideallyhave eight to nine EVs per public charger,
with each state having its own ideal ratio
based on several market maturity metrics.
California, despite being a market leader
with large population and geographic
size, almost a million registered EVs by2022 and one of the most developed
EV charging networks (more than
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46,000 chargers), ranks among thebottom 10 states in terms of EVs per
charger, with a ratio of nearly 20:1.
As the market-leading state in the US,
California’s ideal ratio would be close to
12 EVs per charger. On the other hand,North Dakota, with a large land area andvery small EV fleet size, would need toaim for closer to two EVs per charger.

HERE-SBD EV Index key findings
EuropeEurope is a great example of howeach country approaches charging
infrastructure in a different way andexists at a different point in time in
the maturity of its EV market.
The Netherlands is one of the mostmature EV markets in Europe, having
more than a decade of strong government
support. This led to a proliferation of
AC charging since DC charging had not
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yet been standardized. Meanwhile,
Malta has very few DC chargers
because, as a small island country,
charging would rarely be necessary.
Explore the full rankings, interactive
visuals and maps for all 50 US statesand 30 European countries here:
HERE EV Index

Artificial intelligence (AI) and machinelearning (ML) are revolutionizing how
companies operate and serve theircustomers. Within HERE, we are using AI and
ML as an integral part of our mapmaking
system and to enhance the quality andfunctionality of our products. This integration
enables our customers to build even more
impactful solutions for their sustainability
use cases. Here are some examples:→ UniMap, HERE’s AI-powered mapmaking
system, is our core content factory. By
rapidly fusing large quantities of datafrom diverse sources, like vehicle cameras,
industrial lidar and satellites, UniMap
generates a fully aligned and unified global
map stored in a single environment. This
comprehensive representation of the realworld helps address sustainability use
cases, offering data on electric vehicle
charge points and occupancy, routeelevations, real-time traffic levels andmore data to optimize routing engines.

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→ In the context of electric vehicles,
AI and ML also play an importantrole. By discarding the assumptionof ubiquitous and instantaneous
refueling, routing engines evolve into
range engines that require AI and ML
capabilities to consider diverse factors.
→ HERE employs ML algorithms todetect road closures in real-time using
vehicle sensor data. Once detected,
the HERE traffic engine equipped withadditional ML algorithms, continues tomonitor the situation and notifies drivers
once the conditions return to normal.
→ HERE uses ML to identify andautomatically correct errors introduced
into HERE traffic data from ambiguous
data inputs. This ensures accurate
reporting of current traffic and roadconditions in 75 countries every
minute and provides hazardous
condition alerts every 30 seconds.

→ Be Bold. We are driven by afearless determination to create
groundbreaking products that havea positive impact on the world→ Be True. Trust, integrity andrespect are the cornerstones ofour relationships with partners,
customers and each other

HERE Core Values
At HERE, we uphold a set of core values
that guide our actions and define ourculture. These values are the foundation of
our business, enabling us to operate withintegrity and fostering trust among ourcolleagues, customers and shareholders.
They are not just words on a page; they
are our compass, supporting our visionand reflecting our principles and beliefs.
By embracing these core values, weare confident in our ability to succeed
and make a difference in the world.

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→ Learn Fast. We are adaptable andresponsive, constantly working tostay ahead in the rapidly evolving
technological landscape→ Give Back. We acknowledge our
responsibility to protect theenvironment and actively contributeto the betterment of society→ Win Together. We are a united team,drawing strength from the collective
passion and talent of every individual

Tree-Nation
As part of our commitment to giving
back, our People team collaborated
with a leading nonprofit organization,
Tree-Nation. In November 2023, they
led an initiative where one tree wasplanted for every non-mandatory hourthat employees invested in courses
through our HERE Learning Campus.
We are delighted to share that ouremployees dedicated over 9,000 hours
to learning and development in just twomonths. As a result, more than 9,000
trees were planted, helping to reforest
8.38 hectares across various regions,
including Mexico, India, the United States,
Nepal, Indonesia, Tanzania and France.
Details on trees provided by HERE canbe found on Tree-Nation’s website.

9,014

trees planted

8.38

hectares reforested

948.32

tonnes of CO2 captured

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Much like our global footprint, we’ve madea positive environmental contribution
to regions around the world that need
it most. This initiative is anticipated tocapture approximately 948.32 tonnesof CO2, underscoring our dedication
to environmental responsibility1.
Tree-Nation’s CO2 offset methodology
can be found here.
1

National Alliancefor Public Safety GIS(NAPSG) Foundation
A further demonstration of HERE's
commitment to our core values is
HERE’s partnership with the National
Alliance for Public Safety GIS (NAPSG)
Foundation, a nonprofit organization
aimed at overcoming the challenges
faced by federal, tribal, state and local
public safety agencies in adopting
geographic information systems (GIS)
as a tool to protect their citizens.
Central to this effort is NAPSG’s annual
summit – INSPIRE – which brings together
disaster preparedness representatives and27

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first responders from across the UnitedStates (and often from several othercountries). The aim of the summit is totrain these individuals in disaster response
practices and educate them on the useof the latest geospatial tools, in order tohelp them prepare for, and respond to,devastating natural disasters nationwide.
In 2023, we continued our sponsorship of
INSPIRE by supporting travel scholarships
for local and state officials. This
sponsorship enables these individuals,
many who are from underfunded areas,
to be able to attend the conference,equipping them with the necessary
expertise and insight into the latest
GIS tools to be able to support disaster
response efforts across the country. In
addition, HERE has conducted several
training sessions during INSPIRE,
covering topics ranging from morebasic skills, like route-time analysis, tomore advanced ones included in HERE
capabilities that are being used bystates for post-incident management.

Inclusion, diversity
and belonging
At HERE Technologies, we strive to cultivate
a sense of belonging for everyone. We’rededicated to developing location-based
products and services that are inclusive,catering to individuals from all walks oflife. Our conviction is that achieving sucha goal is only possible with a team asdiverse as the global community we serve,
one that embraces varied perspectives,
backgrounds and life experiences.
Our commitment extends to fostering
equity within our organization, ensuring
all employees have the support andresources they need to thrive. By
actively listening to our workforce
and leveraging their feedback, we canpinpoint areas for improvement andimplement data-driven strategies tochampion diversity and inclusion.

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We liken our efforts to mapping,emphasizing the importance of connections
and guidance. Together, we aim to create awork environment where every employee
can confidently say, “I belong at HERE.”
Our Employee Resource Groups (ERGs) help
encourage the inclusive working experience
we value for HERE employees. They allow
us to see the world through different
lenses, learn from diverse perspectives
and better understand our colleagues’
unique challenges and opportunities.
ERGs are critical in creating a sense of
belonging, supporting underrepresented
groups and advocating for change. They
not only drive a positive impact for ourpeople but also for their local communities
and our customers. In 2023, HERE had
five ERGs: EARTH, Women’s Initiative
Network, Pride, Vamos and Unity + Power.

EARTHIn an era defined by increasing
environmental concerns, a communityof over 350 HERE employees has
emerged as the driving force behind atransformative change aiming to identify
real climate solutions for HERE andsociety at large via our customers.
This group, known as EARTH(Environmental Action Rising ThroughHERE), officially became a sponsored
HERE employee resource group (ERG) in
2023. Formerly known as the Employees
for Environmental Sustainability (EES),
EARTH has a unique identity at HERE
and is comprised of passionate people
who recognize the urgent need toaddress environmental challenges
and view themselves as catalysts forchange. They work towards achieving
the strategic objectives of EARTH byserving as enablers of sustainability
for diverse groups, organizing local
initiatives and fostering engagement
activities that have positive effects
across our broader communities.

In 2023, the EARTH group undertook
incredible efforts, including:→ Members of the Berlin office teaming
up with a nonprofit association toplant beech and other deciduoustrees, contributing to healthy
forests, increased climate protection
and maintained biodiversity→ A global EARTH team partnering withresearchers and biodiversity experts
to devise an ML methodology that
identifies certain migratory birds andmonitors their habitat sites using drone
imagery, helping us understand theoverall health of wetland ecosystems→ Members of the EARTH India
community, in collaboration with the
HERE India People Engagement (HIPE)
team, working together to organize amajor tree plantation drive in Mumbai→ Recycling initiatives and waste
reduction programs acrossmultiple HERE offices, such as
the “BYO Cup” (Bring Your Own
Cup) campaign, promoting the
adoption of reusable cups as asustainable practice to contributeto a plastic-free environment→ Collaboration between EARTH
and the facility team in the HERE
Berlin office to introduce oat milk
as a planet-friendly alternative to
cow milk in coffee machines
These community-driven initiatives
played a vital role in fostering a sense ofcollective responsibility and belonging,encouraging more individuals toactively participate in reshaping theirrelationship with the environment.

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Improving wildlife
conservation withadvanced technology
As part of our commitment toenvironmental sustainability, HERE’s
environment-focused employee resourcegroup, EARTH (Environmental Action RisingThrough HERE), partnered with a teamof Greek researchers and biodiversity
experts specializing in conducting wildlife
surveys in wetlands. Wetlands are crucial
ecosystems that provide habitat for
thousands of plants and animals species,
including birds. They also play a crucialrole in flood protection, water quality
improvement and shoreline erosion control.
The partnership aimed to leverage a
HERE-developed artificial intelligence andmachine learning-powered object detection
model to improve wetland bird monitoring,taking a step towards understanding how
to preserve these vital ecosystems.
HERE joined forces with Nature
Conservation Consultants (NCC), a
team of researchers and biodiversity
experts collaborating with Greek
institutes and NGOs. NCC has a richhistory of conducting surveys forwetland birds, seabirds, marine
mammals and sea turtles.
Traditionally, researchers manually
identify species and populations using
conventional tools and methods that are
time-consuming, disturb target species
and are often inaccurate due to thevast size and complexity of terrains.
In this partnership, NCC provided
HERE with drone imagery with highresolution images of wetland habitats
and bird populations collected overlarge areas quickly and efficiently
without causing disturbance.
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HERE developed a tool that leverages
machine learning to automaticallydetect wetland birds, enabling NGOs andnational agencies to monitor population
trends, breeding success across species
and evolution of nests and colony
sizes in a more systematic manner.
During our initial trials, the tool
performed well and achieved a detection
accuracy of over 89%. The insights
generated by this project have significant
implications for wildlife conservationand environmental health, showcasing
an innovative use of HERE’s technology.

VamosVamos stands by its empowering motto –to promote, support and increase talent
growth within the LatinX community as
a mutual benefit to both the employee
and HERE. In 2023, Vamos continued
to focus on three key areas: Talent
Enrichment, Market Development andCommunity Impact and Communications.
For Talent Enrichment, Vamos collaborated
with the HERE Learning Operations team byinviting several of its members to the Career
Canvas Program, the purpose for which isto provide career development to thosethat are underrepresented. Additionally,

Vamos partnered with Latinas in Tech andhosted a panel discussion focusing on
customer-facing roles in tech and the uniqueperspectives that Latinas bring to the table.
This effort not only enriched our participants
but also brought fresh perspectives toour organization, including a new hire
into the HERE Customer organization.
Lastly, Vamos highlighted one of theirteam members for HERE once a month,in order to elevate and create awarenessof key talent among their members.
To support its focus area of Market
Development, in 2023 Vamos ran its
annual hackathon in partnership with
General Motors, where over 25 students
participated. The theme was electricvehicles and the consumer experience, andthe objective was to use HERE products
to create a web application targeted at
GM electric vehicle owners. The projects
were evaluated based on their innovation
viability, community impact, presentationand the integration of location technology.
Vamos executed its Community Impact
and Communications mission throughtwo strategic partnerships, demonstrating
one of HERE’s core values, Give Back.
Vamos partnered with Saint Xavier
University by donating business casualand professional clothing to Champ’s
Career Closet. This free resource supports
underrepresented students as they prepare
for internships, jobs and interviews. Vamos
also partnered with HERE’s Women’s
Initiative Network (WIN) in a fundraiser
for Casa Central, one of the largest Latinosocial service agencies in the Midwest.
Through these endeavors, Vamos
showcases HERE’s commitment todiversity, inclusion and talent growth.
Vamos members are not only key
talents at HERE; they embody the spiritof camaraderie and community.

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Women’s Initiative
Network (WIN)The Women’s Initiative Network (WIN)aims to inspire every woman at HERE
to actively pursue their professional
goals and to celebrate their multifaceted
identities and interests beyond work.
WIN fosters gender equality through its
initiatives, providing events, resources
and collaborations that allow women
to step into the limelight and showcase
their talents, knowledge and passion.

Highlights from WIN chaptersaround the globe in 2023:→ WIN US held the first Autism Awareness,
Asian American and Pacific Islanders(AAPI) History Month and Breast Cancer
Awareness events at HERE. They also
continued their Lunch with Leaders
program, challenging internal HERE
leaders to think about and defend
women’s roles. Additionally, WIN US
supported two worthy programs,
demonstrating HERE’s Give Back corevalue. For Every28Days, a minorityowned organization focused on women’s
menstrual health, WIN US raised over
$4,000, and for Casa Central, one of thelargest Latino social service agencies
in the Midwest, WIN US, in partnershipwith Vamos, raised another $2,000.
→ WIN Leon held eight sessions during
International Women’s Day (IWD) Monthin collaboration with the Institute for
Guanajuato Women and Las Imparables.
They also sponsored a Give Back event
for Vifac, a nonprofit organization
dedicated to helping pregnant womenin vulnerable situations. In addition,
WIN Leon promoted the Breast Cancer
and Uterine Cervical Campaign tosupport ongoing prevention efforts
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While WIN's reach within HERE is global,
there are country-specific groups thatfacilitate more targeted events, ensuringthat activities resonate with the distinct
aspirations of women in different regions.

in Guanajuato under the directionof the government’s health sector
department. During the campaign, WIN
Leon was supported with a mobile
unit to perform Pap smears for 83
women including HERE employees,
HERE employee families and female
coworkers from surrounding offices.
→ In the beginning of 2023, WIN India
celebrated IWD by featuring a firesidechat with Svenja Dietrich, HERE’s
Director of Learning & Development, toexplore the theme, #EmbracingEquity.
Additionally, they organized the APAC
Witness Conference, a three-day
event with over 1,100 participants, andpromoted a Breast Cancer Awareness
Program featuring a keynote speakerfrom the Asian Cancer Institute in
Mumbai. Lastly, WIN India saw two of
their Lean IN HERE circles - one focusedon quality and the other on emotional
intelligence - meeting regularly.
These sessions introduced engaging
activities such as quizzes, podcasts andtheoretical and practical assessments
into their regular cadence. Lean IN
HERE circles are small group sessions
designed to promote authenticity
and real-world skill development.

Unity + PowerIn 2023, Unity + Power furthered its
commitment to the representation
and advancement of Black andAfrican culture, communities andtalent with many engaging eventsand opportunities for involvement.
The spotlight event was a collaborative
effort between Unity + Power andBlacks in Technology Chicago, titled“Exploring Careers in Tech.” The aim
was to elevate the profile of the HERE
brand, attract a diverse pool of talentand drive transformative change throughsharing career highlights and promoting
networking opportunities. During theevent, Unity + Power hosted an in-personcareer panel for those interested in techcareers, providing students and existingtech professionals with opportunities forcareer enrichment and valuable insights.
Participants learned about professional
journey influences, cultural backgrounds,
interviewing strategies, the power of
networking and transferable skills.
Moderated by Unity + Power’s chair,
Dorothea Cooper, the panel featured
insights from industry experts.

Other examples of Unity + Power’s impact
at HERE throughout the year include:→ Celebrating Black History Month’s themeof Black Resistance & Resilience andsupporting Unity + Power’s strategicpillar of Community Impact. For example,
HERE Technologies became a community
sponsor of Family Matters Chicago. In
February, Unity + Power invited the Family
Matters’ youth to the Chicago office toexperience HERE products and services
in action. Sharing automated driving andspatial technology with them created agreater interest in STEM education andcareers in Tech. Our sponsorship will
support Family Matters initiatives that
uplift and advance under-resourced
communities. Key funded areas include:•

Leadership and literacy programs•

One-to-one tutoring/mentorship•

Paid internship experiences
for teens including job training
and resume building skills•

Academic support, career planning/
preparation and relationshipbuilding for the youth→ In honor of Juneteenth, the HERE
Chicago office hosted The Tech Unicorn,
an initiative that empowers and uplifts
hidden figures deemed “unicorns.” They
shared how organizations can support
under-represented groups, becoming
true advocates for their “unicorns.”
The event concluded with a southern
comfort feast carefully curated torepresent the traditions of Juneteenth.
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HERE Pride
HERE Pride is committed to fostering a more
inclusive world, uniting allies and membersof the LGBTQ+ community. Our efforts for
Pride involve giving a platform to the voicesof our LGBTQ+ colleagues and cultivating
an environment that supports and nurtures
pride in our diverse spectrum of identities.
To enhance visibility and promote HERE
Pride values, HERE offices worldwide
participated in dedicated programs, someeven expanding their scope by working
with local corporate and governmentalorganizations to maximize their effect.
→ In June 2023, and for the fifth
consecutive year, HERE Pridecoordinated a global Pride celebration
across India, Latin America and theUnited States. The event featured
a mix of virtual meetings andlectures, as well as an on-site Pride
Week in the Mumbai offices.
→ HERE Mexico deepened its community
engagement in Leon by volunteeringwith the local NGO Comedor Por

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Amor A.C. During Pride month, ourteam donated and served food to
support the community. Additionally,
HERE Mexico participated in a career
fair aimed at attracting diverse
talent to our organization.
→ Pride Argentina reaffirmed its
commitments to inclusion anddiversity by signing the “Empresas
comprometidas con la Diversidad”
pledge, joining other companies in
Buenos Aires. Pride Argentina is also amember of Pride Connection, a coalitionof companies working to create safe
and inclusive work environments for
the LGBTQ+ community, organizedregionally across Latin America.
Through its membership, several
HERE employees attended Pride
Connection’s Buenos Aires summit,
focused on “Attraction, Training andRetention of LGBTIQ+ Talent”.

Suppliermanagement
HERE’s Sustainable
Sourcing program –managing the sustainabilityof our suppliers
In 2023, HERE increased its focus on supply
chain responsibility and successfully
delivered on the promises made in 2022:
1. We updated the HERE Supplier
Code of Conduct to include a wider
range of sustainability requirements.
Suppliers are requested to abide by the
HERE Supplier Code of Conduct when
onboarded with our procurement tool.
2. We created a conflict minerals
policy, highlighting our commitment toconflict-free smelters and materials.
3. We continued to assess our supply
chain using a sustainability specialist andtheir platform to monitor and evaluate
our suppliers’ sustainability performance,starting with the most critical suppliers.
When assessments revealed any
deviations from the established standards
at HERE, we provided recommendations
and urged the suppliers to develop
and implement corrective measures.

HERE went even further by rebranding
our Ethical Sourcing program to the
Sustainable Sourcing program. Thischange signifies that the program’s
scope is not limited to ethics alone
but also encompasses human rights,
working conditions, health andsafety, environmental standards,
compliance management systems,
diversity, inclusion and the necessity
to abide by the laws and policies of
the countries in which we operate.
We introduced our new Sustainable
Sourcing program to internal stakeholders
and critical suppliers in September 2023
through a series of supplier webinars.
In addition, we conducted internalsessions with the HERE Procurement
organization to brief them on the new
ESG strategy and upcoming initiatives.
Looking ahead, our goals include:→ Conducting a supply chain risk
assessment which focuses on humanrights and environmental standards.
This risk-based approach is meant toevaluate the sustainability performanceof our suppliers, assisting them in
improving their performance over time
→ Increasing the number of suppliers
assessed through the Drive Sustainability
Self-Assessment Questionnaire (SAQ) on
corporate responsibility and sustainability→ Identifying industry requirements
and best practices, while continuing tocomply with laws and regulations globally→ Improving supplier ESG performancemonitoring and facilitating continuous
improvement and corrective actions→ Continuing to train and inform suppliers
about HERE’s ESG strategy and mission

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Environment,
Health and Safety
HERE has committed to establishing anddocumenting global management systems
for Environment, Health and Safety (EHS),
as well as obtaining formal certifications
for ISO 14001 (Environmental Management
System) and ISO 45001 (Occupational
Health and Safety Management System)
standards. These certificates not only
ensure our facilities and business operate
in a safe and environmentally way, butalso underscore our commitment torecognized international standards.
Throughout 2023, HERE’s EHS teamsuccessfully planned and executed
several initiatives, including:

HERE's identified
environmental risks
We regularly review and mitigate
HERE's exposure to environmental
risks. In 2023, we identified six
critical environmental risks,
relating to waste management,
energy usage and emissions.
These primarily result fromelectronic waste, natural gas
usage, electricity usage and air
conditioning. All critical risks havecontrols in place for management,
including contracting licensed
waste management firms, ensuring
accurate GHG emissions reporting,contractual provisions with facility
managers, and moving towards
less harmful refrigerants.

→ Collaborating with HERE’s Quality teamand numerous other stakeholders
to design, implement and document
the EHS management system→ Launching a global, mandatory
EHS awareness training to inform
employees of our EHS commitments
and office security precautions→ Completing stage 1 and stage
2 audits of the Amsterdamsite in October 2023, where nononconformities were identified.
This accomplishment led to HERE
receiving a single-site audit certificate
for both ISO14001 and ISO45001

Looking ahead to 2024, HERE will continue
its ISO certification efforts, conducting
audits at sites in Chicago, Leon andEindhoven, with expectations to secure
our multi-site certificate by Q3 of 2024.
Furthermore, HERE’s EHS teamremains committed to supporting
corporate responsibility goals by:→ Assisting employees who work remotely
or in a hybrid fashion through anergonomic workplace assessment
tool to ensure home workspacesalign with ergonomic standards→ Continually re-evaluating the footprintof our real estate and offices→ Negotiating utility contracts to procure
renewable energy where feasible

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Human rights are non-negotiable at HERE.
Our Human Rights policy adheres to The
Universal Declaration of Human Rights andthe United Nations’ Global Compact. We
do not tolerate, contribute to or facilitate
any activity that restricts, conflicts with orviolates human rights or the right to exercise
these rights. In 2023, we enhanced our
Human Rights policy by evaluating industry
standards and customer requirements,
now explicitly enumerating the following
to ensure the most critical human rights
risks in our value chain are covered:→ Women’s rights→ Rights of minorities andindigenous peoples→ Ethical recruiting→ Use of public and private security forces→ Responsible sourcing→ Land, forest and water rights
and no forced evictions→ Humane treatment→ Inclusion as part of diversity, 		
equity and inclusion (DEI)37

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HERE extends these human rights
standards to every company inour supply chain through the HERE
Supplier Code of Conduct and HERE’s
Sustainable Sourcing program. We review
potential exposure to human rights
risks or breaches annually, including astandardized questionnaire to suppliers.
The Human Rights policy
mandates that HERE:→ Operates to the standard ofinternational human rights law andapplies these standards when local
law falls short of international humanrights standards or when there are no
relevant national laws. Where local
laws conflict, HERE aims to honor the
principles of international human rights→ Trains its people on international
human rights standards andwhat they mean in practice→ Conducts self-assessments
based on environmental, social andgovernance (ESG) factors to identify
gaps and remedy known impacts→ Assesses ESG factors across key
suppliers within our supply chain
and makes recommendations for
remediation, as needed; participatesin our customers’ supplier audits→ Recognizes the right to freedom of
association and promotes the humane
treatment and non-harassment of ouremployees and those in our supply chain→ Commits to non-discrimination
and respects the rights of individuals
belonging to groups or populations
which may be particularly vulnerable toadverse impacts, including indigenous
people, national or ethnic, religious andlinguistic minorities, children, LGBTQ+
people, people with disabilities andmigrant workers and their families→ Believes women’s rights are
human rights and commits toproviding liberty, dignity and equal
rights, regardless of gender→ Promotes the inclusion, diversity andbelonging of under-represented groups ofpeople within our company and in society→ Practices ethical recruitingby hiring workers lawfully and ina fair and transparent mannerthat respects human rights→ Works with relevant public and private
security entities to protect HERE facilities
and employees in a manner that supports
and reinforces respect for human rights→ Expects suppliers who do businesswith HERE to uphold human rights
and business ethics practices

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→ Prohibits the hiring of childlabor. The minimum age for full-time
employment with HERE is the higherof 15 years old or the legal minimum
age for employment under applicablelaw. Further prohibits the hiring ofindividuals that are under 18 for positions
in which hazardous work is required→ Adheres to fair working hours, wages
and benefits in alignment with local law→ Prohibits any form of forcedlabor including bonded labor,
prison labor, indentured labor andslave labor or human trafficking→ Respects land, forest and water rights
in the communities in which we operateand commits to no forced evictions→ Provides annual reporting in alignment
with the UN Global Compact principles→ Complies with all applicable sanctions→ Provides employees, suppliers
and business partners with access togrievance mechanisms with a clear policyof no retaliation. Promptly investigatesand remedies human rights violations
HERE also expresses its commitment
to human rights through its adherence
to the United Kingdom Modern Slavery
Act 2015 and its annual publicationof its Modern Slavery Statement.

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HERE applies a comprehensive approachto security and privacy, exceeding
customer and regulatory requirements tomanage risks effectively. Our controls andby-design approach enable an industryleading compliance program, including
ISO 27001, ISO 27701, ISO 27017/18, SOC 2
Type 2, GDPR attestation and additional
sector-specific certifications. In 2023, weachieved the Health Information Trust
Alliance Common Security Framework(HITRUST CSF) certification and TISAX
Level 3 certification, demonstrating
our commitment to upholding thehighest levels of security and privacy.
Beyond compliance-focused controls,
HERE integrates security and privacy
into product development. We havededicated teams of privacy andsecurity engineers who continuously
innovate to balance security andprivacy requirements with productfeatures and data value preservation.

Recognizing the unique privacy challenges
posed by location data, we developed
HERE Anonymizer, a self-hosted cloud or
hybrid software product that processes
real-time and historical location data,
making it possible for customers
in various industries to preserve
data privacy, comply with regulatory
requirements and preserve location
intelligence while unlocking businessvalue. Our anonymization portfolio
includes over 30 patent applications.
HERE proactively addresses security
and privacy concerns in the earliest
stages of product development. This
enables us to build our products withprivacy differentiating features andappropriate safeguards by design.

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In 2023, HERE:→ Migrated Enterprise Risk Management
to the security and privacy team,executing improvements and leveraging
complementary service sets tomature HERE’s risk management
and corporate governance→ Expanded control implementations
and compliance to include four
additional standards and certifications:
TISAX AL3, CSA STAR L2 and HITRUST→ Developed and deployed data
privacy scanners leveraging large
language models to pinpoint highrisk locations and proactively monitor
unintentional PII ingestion in our
points of interest (POI) data
→ Successfully implemented a new
virtual private network (VPN) solution
to enable future technical controls
within the HERE environment→ Significantly expanded ourcrowdsourced security-testing bug
bounty program, engaging over 800
external security researchers to actively
seek vulnerabilities in our software andsystems. The program’s effectiveness isevident through numerous vulnerabilities
reported by researchers and promptly
resolved by our development teams→ Deployed micro-learning security
and privacy training, enhancing user
experience and awareness of security
and privacy risks for the HERE team

HERE maintained key certifications
with zero nonconformities:
ISO 27001 - Information Security
Management System (ISMS)
ISO 27017 - Security Controls
for Cloud Services
ISO 27018 - Protection of PersonallyIdentifiable Information (PII)
ISO 27701 - Privacy Information
Management System (PIMS)
SOC 2 Type 2 – HERE Platform
and Related Services

In addition, HERE expanded its
compliance portfolio to include:
HITRUST CSF – Information Risk
Management and Compliance specificto the protection of health information
TISAX AL 3– Information Security for
European Automotive services
CSA STAR Level 2 – Security
assessment for Cloud Providers

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Gender anddiversity
at HERE

During 2023, we promoted and recruited
several new positions for our boards
and senior leaders. When doing so, wesought a diverse slate of candidates
with a broad range of experience,skills, educational and professional
background and diverse characteristics.

HERE believes innovation thrives ina diverse workforce, and the HERE
community shares a fundamental
belief in equality for all employees. We
are committed to a diverse workplaceencompassing diversity of nationality,
age, gender, education, religion, sexual
orientation, professional experience andsocio-economic background. In 2023,
we continued to implement actions
to advance gender equality, increase
underrepresentation in leadership roles
and promote a diverse workforce in general.

Overall, the percentage of female
employees at HERE slightly declined in
2023, from 33.4% on December 31, 2022, to32.9% on December 31, 2023, although thefemale employee percentage working intechnical and engineering areas slightly
increased from 18.8% to 19.4% over thesame period. Improving the number ofwomen in our technical and engineering
jobs is a key priority, given that the numberof women in engineering-related fields
globally trends low, while the demand
for these jobs is substantial, making it
harder to recruit a balanced workforce.

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We hosted several events during 2023 toraise awareness of the role of women intechnology. Together with Latinas in Tech,
our Vamos ERG hosted a panel discussionin our Chicago office on the significanceof customer-facing roles in the techindustry and the unique perspectives that
Latinas bring to the table. In November, we
presented the Chicago Women Leaders inTechnology event, “Journey to the C-Suite,”an exclusive gathering of industry leadersand professionals in the technology sector
to explore the insights and experiencesof three remarkable C-level executives.
During 2023, our former Chief Executive
Officer was replaced on our Management
Board by our new CEO, Mike Nefkens. We
also conducted searches for leadershipteam members in the customer, technology
and product positions through internaland external searches. In the external
searches for these candidates, we worked
closely with employment recruiters toseek and evaluate a broad range ofpotential candidates representing a diverse
range of experiences and backgrounds,
resulting in diverse candidate slates
from both internal and external sources
presented to management, directors andour shareholders for consideration. In
addition, the Supervisory Board director
nominated by Mitsubishi Corporation, Koji
Tashiro, was replaced by Takahiro Fukai.

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We defined gender representation targets
for our Supervisory Board, Management
Board and senior leadership in linewith the Dutch requirements for gender
diversity. During 2023, the number of female
members of our Supervisory Board (one)and Management Board (none) remained
unchanged, and the percentage of womenamong our senior leaders (which we define
as Job Grade 12 (director-level position) andabove) declined by 2.6%, from 20% to 17.4%.
Our goals for 2023 were to emphasize
diverse candidate slates in responseto any vacant position that may arise
within the Management Board or theSupervisory Board, which we achieved,
and our goal for 2024 remains unchanged.
Our long-term goal is to reach 33% female
representation in our Management Boardand our Supervisory Board and increase ourfemale senior leaders to 20% by 2025. Itshould be noted that while no immediate
alterations are anticipated, the landscape of
potential developments remains dynamic.
Central to our strategic planning is thecommitment to advancing internal career
progression opportunities, particularly
enhancing female representation in
our talent development efforts.

In accordance with Dutch legislation,
HERE’s Management Board has adopted aconcrete action plan of measures to meet
our target goals for increasing female
representation in leadership positions by
nurturing a pipeline of talent at seniorlevels, which HERE implemented during2022 and 2023. In addition to existing
action plans of measures, we defined
our gender equity initiatives for 2024 andbeyond to foster an even stronger focus
on increasing our female representation.
At the core of these initiatives is ourcommitment to maintaining a HERE culture
in which every employee feels that HERE’s
working environment values individuals andsupports them in being their true selves.
“At HERE, we navigate the journey towards
a world where everyone feels a sense of
belonging and can make a positive impact,
both within HERE Technologies and in the
broader community,” says Svenja Dietrich,
who manages our Inclusivity, Diversity& Belonging programs and initiatives.

Specifically, HERE’s Management
Board has committed to the following
gender equity initiatives for 2024:→ Implementing a career accelerator
program for our female top talent inmanagement positions to support
their growth into senior leadershiproles, including mentorship throughour VP community network, external
career coaching, development
programs to foster leadership skills→ Reviewing benefit policies,
such as parental leave policies forbirthing and non-birthing parents,that can better support participationof caretakers in the workforce→ Continuing to refine HR processes,
such as return onboarding after long-term
leaves, in alignment with market dynamics
We intend to regularly review andmonitor the effectiveness of ourinitiatives to ensure we are making
progress towards our goal of increasing
the number of senior female leaders.

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HERE employee
demographics
As of December 31, 2023
HERE collects data on gender at alllevels, globally. In the United States, ouremployee ethnicity informs trends thatmight be relevant in other regions. Our
diversity data holds us accountable andensures that we are on track for a culture
where everyone feels a sense of belonging.

Location (approximately 6,000 employees)
Asia – 55%
EMEA – 24%
Americas – 21%
Gender (percent identifying as female)
Overall – 32.9%
Supervisory Board – 11%Management Board – zero
Senior leaders (Job Grade 12+) – 17.4%
Technical – 19.4%
Ethnicity (U.S. only)
White – 63.27%
Asian – 26.91%
Hispanic/Latinx – 5.7%
Black/African American – 5.7%
Native American – 0.48%
Pacific Islander – 0.12%
Two or more categories – 0.73%

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SASB Index 2023
“Software & IT Services” industry standard
Topic

Code

TC-SI-130a.1

Environmental
Footprint of Hardware
Infrastructure

Data Privacy & Freedomof Expression

Metric
1. Total energy consumed
2. Percentage grid electricity
3. Percentage renewable

All reported data is for the year ending December 31, 2023
Disclosure

1. 61,969 GJ
2. 49%
3. 8%

Consumption data used in the GHG footprint was gathered primarily from site-specific utility bills. Where
data was missing, estimates were made based on similar geographies and time of year.
Values were converted from liters and kWh to GJ using the U.S. EIA’s conversion tools as it is listed in the
SASB standard to be one of the preferred sources for energy conversion factors.

TC-SI-130a.2

1. Total water withdrawn
2. Total water consumed
Percentage of each in regions with Highor Extremely High Baseline Water Stress

TC-SI-130a.3

Discussion of the integration ofenvironmental considerations into
strategic planning for data center needs

Because of the nature of our business, the most significant factor of our environmental footprint is ourenergy consumption related to third-party cloud computing usage. We consider the carbon emissions fromour cloud provider and services we consume from their product catalog when making technology decisions.
Since 2021, HERE has included sustainability as one of the primary pillars of our cloud sourcing strategy.

TC-SI-220a.1

Description of policies and practices
relating to behavioral advertising anduser privacy

Refer to our Privacy Policy at https://legal.here.com/privacy/.

TC-SI-220a.2

Number of users whose information isused for secondary purposes

HERE does not process personal data for secondary purposes. We maintain strict policies to ensure thatuser consent is acquired for any processing purpose not compatible with the original purpose of processing.
For additional information, refer to our Privacy Policy at https://legal.here.com/privacy/.

TC-SI-220a.3

Total amount of monetary losses as aresult of legal proceedings associatedwith user privacy

None

TC-SI-220a.4

1. Number of law enforcement requests
for user information
2. Number of users whose information
was requested
3. Percentage resulting in disclosure

1. 1*
2. 0
3. 0%
*request did not target specific user information but had the potential to become a targeted request

HERE does not currently report on water usage.

TC-SI-220a.5

List of countries where core products
or services are subject to governmentrequired monitoring, blocking, content
filtering, or censoring

We are not aware of targeted measures that apply to HERE.

TC-SI-230a.1

1. Number of reportable data breaches
2. Percentage that are personal data
breaches
3. Number of users affected

1. 0 breaches involving HERE Technologies products or services
2. 0%
3. NoneHERE uses a risk-backed approach to the governance, implementation, maintenance, and continual
improvement of a global, certified Information Security and Privacy Information Management System (i.e.,
ISO 27001 and 27701 certified ISMS and PIMS).
HERE demonstrates its commitment to security and privacy through several compliance certifications andattestations including ISO 27001, ISO 27701, ISO 27017, ISO 27018, TISAX, CSA Star Level 2, SOC 2 Type 2 forplatform services, HITRUST for certain platform services, and a GDPR attestation.

Data Security
TC-SI-230a.2

Description of approach to identifying
and addressing data security
risks, including use of third-party
cybersecurity standards

HERE contracts with an external third-party penetration test partner at least annually to conduct
penetration tests of its platform products and services. Controls supporting both best practices and HERE’s
compliance portfolio are based on OWASP, NIST, MITRE, ISO, COSO, and other industry/governmental
frameworks for technical security controls. Amongst those controls, HERE regularly conducts SAST, DAST,
dependency scanning, and secret detection scanning for services.

HERE utilizes a 24x7x365 SOC (security operations center). The SOC monitors alerts for security incidents,
which can be from scanners, internal emails, external emails, etc. When an alert or notification is confirmed,
it is prioritized. Each priority level has SLA’s for responding. SOC also maintains playbooks for various
incidents to handle them quickly.
For more information about data security at HERE, please refer to our Information Security page athttps://legal.here.com/en-gb/security.

TC-SI-330a.1

Percentage of employees that require
a work visa

As a truly global company, our teams are made up of diverse talent drawn from our different locations.
Exact metrics of nationality of workforce were either not available at the time of reporting or not reportable.
For example, in the European Union, employees who hold citizenship of a member state or of EEA are notconsidered ‘foreign nationals’.
Our workforce percentage distribution can be found in the Gender and Diversity at HERE section of ourSustainability Report 2023, p. 45.
73% as of 2022 HERE Pulse internal survey*, conducted 28 November - 9 December 2022.

Recruiting & Managing a
Global, Diverse & Skilled
Workforce

46

TC-SI-330a.2

Employee engagement as a percentage
strategic planning for data center needs

TC-SI-330a.3

Percentage of gender and diversity
group representation for:1. executive management
2. non-executive management
3. technical employees
4. all other employees

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Based on Engagement Index, average of all engagement outcomes:• Feel valued 78% agree, 12% neutral, 10% disagree• Enthusiasm for work 79% agree, 13% neutral, 8% disagree• Confidence in the future 63% agree, 24% neutral, 13% disagree• Recommend work 68% agree, 18% neutral, 14% disagree• Intent to stay 74% agree, 16% neutral, 10% disagree*values are as of EOY 2022 as internal pulse survey was not conducted for 2023.
1. executive management (management team 7 people incl 1 female end of 2023 -> 14%)
2. non-executive management (job grade 12+ (director-level position and above)) -> 17.4%
3. technical employees -> 19.4%
4. all other employees -> 32.9%

Refer to the Gender and Diversity at HERE section of our Sustainability Report 2023, p. 45.
Note: Ethnicity statistics are not collected in geographies other than the United States, per local law.

SASB Index 2023
“Software & IT Services” industry standard

All reported data is for the year ending December 31, 2023

Topic

Code

MetricIntellectual Property
Protection &Competitive Behavior

TC-SI-520a.1

Total amount of monetary losses as aresult of legal proceedings associatedwith anti-competitive behavior
regulations

None

TC-SI-550a.1

1. Number of performance issues
2. Number of service disruptions
3. Total customer downtime

Not currently reported. Current and historical service availability can be found at https://status.here.com.

TC-SI-550a.2

Description of business continuity risks
related to disruptions of operations

Business disruptions can occur for various reasons such as natural disasters, cyber-attacks, power outages,
supply chain disruptions, or unpredictable reasons such as an unforeseen chain of escalating events. These
disruptions can have a significant impact on an organization’s ability to conduct continual operations andcause disruptions to critical business functions.

Managing Systemic
Risks from Technology
Disruptions

Disclosure

Licenses and subscriptions are reported for application and laptop/PC quantities. The further breakdown ofcloud-based is assumed to be SaaS vs. Non-SaaS. The counts are for approved production use IT systems.

TC-SI-000.A

Activity Metrics
TC-SI-000.B

TC-SI-000.C

47

1. Number of licenses or subscriptions
2. Percentage cloud based

1. Data processing capacity
2. Percentage outsourced

1. Amount of data storage
2. Percentage outsourced

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• Total application count:• SaaS: 81• Non-SaaS: 27• Total licenses from count: 117,944• Total PCs assigned: 7680
• 5900 Windows• 1780 Macbook• 768 due for 2024 replacement

Data processing capacity is broken down by physical, virtual and cloud. The entire capacity is considered
outsourced because physical, virtual and cloud capacity are all managed by third-party vendors.
••••

Physical count: 0.0001M units
Virtual count: 0.0017M units
Cloud count: 99M hours
Percentage outsourced: 100%

The amount of data storage is broken down by physical and cloud. The entire amount is considered
outsourced because both physical and cloud are managed by third-party vendors.
• Total storage: 83 PB• Physical: 0.06 PB• Virtual: 82 PB• Percentage outsourced: 100%

Mike Nefkens

Chief Executive Officer/Managing Director

Adeel Manzoor

Chief Financial Officer/Managing Director

Werner Buskermolen

Chief Human Resources Officer/Managing Director

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About HERE Technologies
HERE has been a pioneer in mapping and location technology for almost 40 years. Today, HERE’s location platform isrecognized as the most complete in the industry, powering location-based products, services and custom maps fororganizations and enterprises across the globe. From autonomous driving and seamless logistics to new mobility
experiences, HERE allows its partners and customers to innovate while retaining control over their data and safeguarding
privacy. Find out how HERE is moving the world forward at here.com.
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