IBM
DevSecOps andService Management

DevSecOps and Service Management

Large Insurance Company
Insight– Design, develop, host and manage a platform for the insurance industry, that provides
systems support for the business processes of insurance companies– The solution should adhere to HIPAA, PCI-DSS compliance
Idea
DevOps-as-a-Service– Leverage existing shared Toolchain for DevOps, Service management and helpdesk,
Application-level monitoring for critical APIs, Runbook based auto remediation and/or
preliminary diagnosis– Provide on-going professional service support in the form of DevOps Architects and SMEs
Business Solutions Operations– First responders– L1.5 Support– Incident Management– Integrated SLA Management– Reporting, Integrated Dashboards
Middleware Services– MW Management and Support for tools like WAS, API Connect EE, IIB, IISE (Datastage),
Advanced MQ, Active Directory, TDS (Tivoli Directory Service), DB2, MS SQL and Docker
Enterprise based Containerized Microservices
Security Services– Consulting for security best practices with the development and build team– Supporting DevOps team in integration of AppScan source for automation with Jenkins
Impact– Automation through DevOps has improved productivity, speed, reusability, history records,
avoiding manual errors, communication time between teams within the Large Insurance
Company. In fact one click in the tool can trigger multiple deployments at a time –which
provides the user more time to do other tasks.
– Integrated service management including 3rd party vendor (Majesco)– Integrated Dashboards for Monitoring OS and network© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

SaaS

IBM partnered with this client to create a ‘Solution-as-aService’ platform for the insurance industry

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DevSecOps and Service Management

Large Tobacco Company
Insight
When the company wanted to transform their applications to create an open,
agile digital platform and a consumer-centric operating model, they wanted totake advantage of the benefits of data analytics driven by AIOps.
Idea– Infusion of AI/ML capabilities to establish visibility and insights across IT
operations, using tools like PowerBI– Configuration of Monitoring and Runbook Automation using PMI's DEEP tools– Orchestration of automated workflows using ChatOps to enhance collaboration– Deploy pre-integrated toolchains with DevOps Commander for secure,orchestrated automation
Impact– Uniquely tailored solution to meet client’s needs– Offers traceability and continuous feedback that will improve Mean Time to
Repair (MTTR) and Mean Time Between Failures (MTBF).
– Accelerates the build, deployment and management of their DevSecOps
toolchain with the help of DevOps Commander asset– Metrics correlation to drive early detection of performance degrades that could
lead to outages– Log Analytics insights powers real time problem determination© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

We are helping this client infuse
intelligence and automation to
improve visibility and efficiency
across IT operations

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DevSecOps and Service Management

Large Automobile
Manufacturer
Insight– Implement successfully the high profile 'Connected Cars’ project to enhance the safety,
security and convenience of their customers– Increase the lifetime revenue from cars
– Harness the data from cars for service innovation, optimization of product quality anddevelop product strategy
Idea– Design, build and manage a scalable solution that will leverage the capabilities of IoT for
Automotive platform and integrate the data from a third-party device to collect and transmit
data from the car– The transmitted data is recorded at IBM’s IoT for Automotive platform on IBM Cloud for realtime action and Big Data analysis– DevOps-as-a-Service for tracking day-to-day tasks, improve code quality and automateddeployment– Middleware management and support services for tools like Node JS, MySQL, Kafka,
Zookeeper– Solutions Operations center for first responder incident management, L1.5 support andreporting– Security services for access management, change governance and vulnerability
assessments
Impact– Low Cost, High Availability & Scalable Solution to support 0.825M cars at peak.
– Complete Connected car solution– End to End Solution on SaaS model– Automation through DevOps has improved productivity, speed, reusability.
– Integrated Dashboards for Monitoring OS and network© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

IBM partnered with our client to launchconnected cars to enhance customer
experience, drive brand recognition &loyalty through Cloud Application
management and DevOps services
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DevSecOps and Service Management

Large Insurance Company
Insight– When leading American insurer company migrated their mission criticalbusiness applications to the cloud, they wanted a partner who can help themensure uninterrupted business operations.
– Reliability of 99.99% application availability was the goal to be achieved– Achieve low latency in terms of transaction time
– Regulatory compliance requirements of the insurance industry had to bestrictly adhered to
Idea– Solution Operations Center to provide 24*7 support and monitoring across 14
application environments.
– Site Reliability Engineers (SREs) who will ensure the right design principles fora high availability solution– Auto provisioning of middleware through 'Infra-as-code' automation– DevOps Telemetry solution and dashboards for real-time status of automation
executed, and status of various environments monitored
Impact– Real time monitoring environment of application data that reduced application
down times– Data driven approach to deliver integrated operations solution– Self provisioning of environments enabled through ‘infrastructure-as-code’– Operational dash boards with real-time monitoring of operational data

© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

CaaS

IBM partnered with this client to help them achieve theirbusiness goal to deliver ‘Claims-as-a-Service’5

DevSecOps and Service Management

Large Airline Company
Insight– To re-platform/re-factor AA applications portfolio to a PaaS cloud to support theirtransformational digital strategy– Establish a high resilience architecture with the ability to quickly respond to clientneeds– Reduce heavy capital expenditure due to refresh of end-of-life infrastructure in
existing data centers– Create innovative applications quickly and improve the customer experience
Idea– Site Reliability Engineers (SRE) to design hybrid cloud configuration, automation andon-going run / manage of operations– DevOps services enforced through a tool chain– Tool chain offered as a shared service including DevTest environment service for outof profile environments– Solutions Operations Center provided integrated application operations with 24X7
monitoring and continuous improvement– Cognitive analytics used to identify ticket patterns– Runbook based remediation for quicker resolution of incidents

Impact– Increase in customer satisfaction when reaccommodating passengers duringcancelled flights– Improved productivity of agents due to automated toolchain– Higher availability / Outage avoidance with proactive monitoring– Integrated governance through SLAs and availability metrics– Faster time-to-market with microservices and quicker onboarding of new
applications– Continuous improvements driven by operations analytics and runbook-based
remediation© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

99.98%

IBM partnered with the airline company to keep their system ofengagement operations up and running on IBM Cloud with
99.98% availability through AppOps on Cloud services

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DevSecOps and Service Management

Large Airline Company
Insight– Our client needed to innovate the core customer experience that required transformation of the
primary customer interaction and reduce cost to serve.
– Promoting self-service and increase the paid seats revenue was not possible with the legacy system.
– Integrating with the new merchandizing platform was not possible with the legacy systemframeworks.
– Infrastructure scaling dynamically according to the need was not possible in the existing system.
– Maintenance cost associated with existing legacy systems.
– No modern DevOps tooling and an inability to adopt Agile techniques.
Idea– Reduced on-premise infrastructure by migrating to IBM Public Cloud to take advantage of scalability,
cost and innovation– Microservices based architecture– Cloud Platform Architecture team designed and built a Monitoring toolchain solution that proactively
raises alerts on incidents. The solution leverages IBM’s AppOps Solutions Operation Center (SOC) to
provide 24-hour application support and management services– SRE model of triaging and automating operations– Cognitive dashboard to enable SREs to proactively monitor operational outages– Alerts to signal unusual trends based on pre-defined thresholds– Process behavior analysis to identify patterns and behaviors such as seasonality trends– Natural Language processing (NLP) capability to query in plain English and get results seamlessly
Impact– First Company application on IBM Public Cloud with 2 regions US-South and Germany which cansupport and scale future business.
– Delivered ~10 microservices / features as part of the initial launch of web check -in.
– Provides the capability to easily integrate with the new merchandizing platform , supports multichannel deployment and provides enhanced reporting/analytics.
– Reduced the cost to serve by promoting self-service, increases the paid seats revenue stream,
improves the speed to market, reduces the maintenance costs associated with legacy systems– Improved operational reliability with 99.95% availability for vital applications, productivity andcustomer response time
– Cognitive analytics enable SREs to drill down to the root cause of the problem– Predictive model to forecast ticket volumes© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

IBM partnered with the client to replace the existing Web
Check-in solution which is being retired. It reduces the cost toserve by promoting self-service, increases the paid seatsrevenue stream, improves the speed to market, reduces themaintenance costs associated with legacy systems, provides
the capability to easily integrate with the new merchandizing
platform , supports multi-channel deployment and provides
enhanced reporting/analytics

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DevSecOps and Service Management

Large UAE Bank
Insight– To create a contemporary, scalable, cloud-based solution for Digital Banking
Platform (DBP)– Needed a high resilience architecture with the ability to quickly respond toclient needs– Reduce cost to manage infrastructure, middleware and cloud components
Idea– Solutions Operations Center (SOC) provided integrated application operations
with 24X7 monitoring and continuous improvement. AppOps SOC Level 1.5
Service Desk provides fully integrated and automated ITSM processes
management– Site Reliability Engineers (SRE) to design hybrid cloud configuration,
automation and on-going run / manage of operations– Tool chain offered as a shared service including Dev Test environment service
for out of profile environments– Middleware management services for ICP and non-ICP based components

Impact– Integrated operations leading to better client experience– Real-time visibility with proactive end-to-end monitoring and availability
dashboards– Higher availability / Outage avoidance with proactive monitoring– Integrated governance through SLAs and availability metrics– Improved productivity of agents due to automated toolchain– Continuous improvements driven by operations analytics and runbook-based
remediation© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

IBM partnered with this bank to help
establish Integrated operations of their
Digital Banking Platform(DBP) up andrunning with AppOps on Cloud services

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DevSecOps and Service Management

Large South Asia Bank
Insight– When the South Asia bank decided to transform to become a digital bank tomeet the demands of a rapidly changing market, they needed to accelerate
their pace of innovation, future-proof their technology and implement digitaltransformation– BPI identified DevSecOps as a critical foundational requirement to implement
digital transformation– They wanted to implement best in class Agile practices with DevOps tools andmethods to accelerate their digital implementation.

Idea– Design of a DevOps roadmap for the bank that also ensured integration with theenterprise's architect, security, audit, risk, and compliance teams.
– Implementation of a centralized DevOps model that helped to improve DevOps
adoption and transferability of DevOps assets– Design of Reusable cloud-native deployment through 'configuration-as-a-code'and helm chart. This design ensured high traceability for all Kubernetes
deployment.
Impact– Accelerate software delivery by ~45% for faster time to value throughautomation.
– Speed up adoption and onboarding to DevOps by ~80% with standardized
toolchain.
– Lower operating costs by ~40% with the consolidation of DevOps infrastructure© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

DevSecOps

We are helping this client leverage DevSecOps practices totransform into a digital bank of the future

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DevSecOps and Service Management

Large European
Department Store
Insight– Release management for 40+ applications managed by a large set of 3rd party vendors– Multiple Dev/Test environments managed by different vendors.
– Hosting requirement for older / out of support Operating Systems– Host AIX legacy workload– Delay in release cycles because of manual deployments– Availability of 3rd party services like payment gateway.
– Lead time for spinning up a new environment– Transition to an OPEX model
Idea– A standardized end to end release management process across enterprise & dedicatedteam to coordinate and manage release management across Selfridges.
– Hybrid Cloud Dev/Test hosting on IBM Cloud & AppOps Cloud including support for older
versions of legacy applications– Fully virtualized environment with complete Server, Storage & Network Virtualization(vSphere, vSAN, NSX)– Automated code deployment using UrbanCode– Service virtualization– Steady state management till 2020
Impact– Single point of contact to do complete release management of the applications hosted in
IBM & Non-IBM environments– Established a hybrid cloud platform with older Operating systems for their legacy
applications which enabled a smooth end to end software development life cycle.
– Accelerated release cycles because of automated code deployments– Virtualized services which speeds up testing cycles© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

Hybrid Cloud

IBM partnered with this client to establish a scalable andreliable Hybrid Cloud environment for a unified Dev / Testenvironment

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DevSecOps and Service Management

North American Insurance
Company
Insight
The new insurance platform that is getting built, involves complex integration of 3rd party
vendor application, legacy applications in client’s premise and other digital applications hosted
on IBM Cloud. The client’s requirement includes 7 second response time for criticaltransactions and 99.99% availability of critical applications. As the landscape is very complex
and involves multiple layers, it is a challenge to observe, analyze, act and predict the failures
Idea
Observe– Configuration of Monitoring across all layers including critical applications
Analyze– Infusion of AI/ML capabilities to establish visibility and insights across IT operations
ACT– Runbook Automation– Orchestration of automated workflows using ChatOps to enhance collaboration– Deploy pre-integrated toolchains with DevOps Commander for secure, orchestrated
automation
Predict– Metrics correlation to drive early detection of performance degrades that could lead tooutages
Impact– Offers traceability and continuous feedback that will improve Mean Time to Repair (MTTR)
and Mean Time Between Failures (MTBF).
– Metrics correlation to drive early detection of performance degrades that could lead tooutages– Log Analytics insights powers real time problem determination using ChatOps to resolve
issues faster© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering ManagementAI

We are helping this client to improve transparency andefficiency across complex IT landscape operations by infusing
intelligence and automation

11

DevSecOps and Service Management

Large Insurance Company
Insight
The client needed to design, develop, host and manage aplatform for the insurance industry, that provides systems
support for the business processes of insurance companies.
The solution needed to maintain compliance and adhere to
HIPAA.
Impact– IBM formulated a Cloud Adoption Strategy that included a
detailed cloud strategy application portfolio assessment with
Cloud Affinity, Cloud Infrastructure Foundation, and CloudOperating Model. Through Design Thinking Sessions with theclient, IBM designed a Microservices/API-based Sales andServices platform– IBM Leveraged existing shared toolchains for DevOps andprovided on-going professional service support in the form of
DevOps Architect and SMEs

© Copyright IBM Corporation

11 April 2022

IBM Consulting | Offering Management

20%

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Savings for re-investment intovalue-add SaaS solutions andmodernization

Countries for solution roll-out
with specific customizations foreach country

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