August 2, 2021
AEON DELIGHT CO., LTD.
(Securities Code: 9787 TSE1)

AEON DELIGHT Formulates Basic Policies for Sustainability

AEON DELIGHT Co., Ltd. (Headquarters: Osaka City, Kazumasa Hamada, President & CEO and Group
CEO; hereinafter “the Company”) has formulated the Basic Policies for Sustainability (hereinafter, “thePolicies”) based on its management philosophy, in order to fulfill social responsibilities as a corporate
citizen and to promote ESG management that aims to resolve social issues through business activities. In
accordance with the Policies, the Company will promote initiatives with a stronger awareness ofsustainability in the areas of business models, growth strategy as well as business activities.

Basic Policies for Sustainability
AEON delightʼs management philosophy is "We Pursue the Creation of ʼEnvironmental Valueʼ
for our Customers and for the Local Communities.” Based on this management philosophy, we
will contribute to solving social issues and achieving a sustainable society by creating"environmental value" in all aspects of our business together with our many stakeholders.
・We will strive to create a safe, secure, hygienic, and healthy usage environment in and aroundour facilities.
・By providing solutions that meet society's expectations, we will contribute to achieving adecarbonized society, conserving biodiversity, and promoting recycling.
・We will comply with laws and social norms, build relationships of mutual trust with ourbusiness partners, and conduct fair business activities throughout the supply chain.
・We will respect the human rights of each individual and create a vibrant organizational culture
in which diverse human resources can demonstrate their abilities.
・As a corporate citizen, we will engage in social contribution activities that aim for a better
environment and society.

The Company formulated the AEON delight Vision 2025 (hereinafter “Vision 2025”) as its vision forthe medium- to long-term in October 2018, in which it declared to “Aim to be an environment valuecreating company in Asia that resolves social issues based on three pillars of our growth strategy: ʻSafetyand Security,ʼ ʻLabor force shortageʼ and ʻEnvironment.ʼ” Furthermore, in order to accelerate growth
toward realizing Vision 2025, the Medium-term 3-Year Management Plan was formulated with FY2021 as
the first year, which set forth the promotion of ESG management to solve social issues through businessactivities.
By placing the Policies that stipulate the basic approach for sustainability initiatives at thecore, the Company will build a system to promote ESG management and advance initiatives bygiving concreting shape to the social issues to be addressed, and as a result solve social issues
through business activities and accelerate activities that contribute to achieving a sustainable
society.

1

<Reference>
Initiatives taken through business activities●Realizing a safe and secure facility environment
In case of a disaster such as a large earthquake that
may cause serious damage, the AD Solution Center
responsible for watching over the customerʼs facility 24hours a day, 365 days a year, immediately sets up anemergency response headquarters connecting related HQ
departments to centrally manage real-time information on
confirming safety and the extent of damage, while
dispatching supporters from around Japan to the affectedarea to help in the disaster recovery.
In addition, the annual Skill Contest takes up themes
related to practical skills in disaster emergency response.

Skills Contests are held with themes related todisaster response.

Selected teams from eight regional offices in Japan leverage their knowledge and skills to compete
in work procedure accuracy, safety, and speed, leading to improving technical capabilities andstrengthening disaster response around the country.

●Providing hygienic and healthy user environment
AEON delight proposes New Standard Cleaning, acleaning service that incorporates COVID-19 infection
prevention measures. Based on the cleaning and hygiene
control services incorporating infection prevention
measures originally designed for hospitals, cleaningprocedure manuals were compiled under the supervisionof experts in infection control science, and an original
training program was formulated. Providing the service is
the Sanitation and cleaning specialists comprised ofClean Crews (name for cleaning staff at AEON delight)

Established

who have received specialized training.

infection control measurescleaning

servicesthatincorporate

Approximately 1,200 Clean Crews have received
specialized training as of the end of June 2021.

●Realizing a decarbonized society
AEON delight proposes energy saving measures forequipment such as LED and other lighting, refrigeratedcases, and air conditioners, as well as proposals using theopen network system* that lead to reducing energy
consumption for the entire facility.
In addition, we are supplying low-cost and secure
electricity to special high-voltage and high-voltage
electricity usage facilities such as commercial facilities,

2

Equipment energy consumption, operating status, etc.
can be managed individuallyoffice buildings and medical institutions. In addition to proposing reductions to electricity bills, we areproposing green energy supplies such as solar, wind, biomass, and other renewable energy.
*Open network system: A system that connects various equipment within a facility with a network to enable
centralized management in real time, leading to energy saving, efficient facility operation and remote operation.

−Inquiries regarding this press release −Presidentʼs Office, PR・IR GroupAEON DELIGHT CO., LTD.
TEL: 03-6895-3892

3