Financial Results
for the Year Ended February 28, 2010 (FY02/2010)
April 15, 2010
Yuiken Tsutsumi, President & CEO

AEON DELIGHT CO., LTD.

Contents§1 Financial Results§２ Overview of the Merger§３ Comprehensive FMS business§４ Overview of Mid-Term Plan
§５ Reference§1 Financial Results

Highlights in FY02/2010
Financial Highlights(Millions of Yen)

FY02/2010％ to Net Sales

FY02/2009

Y o Y change(%)

140,299

100.0

145,690

96.3

Operating Income

9,970

7.1

9,946

100.2

Ordinary Income

9,912

7.1

9,812

101.0

Net Income

5,466

3.9

4,876

112.１

Net Sales

Segment Sales(Millions of Yen)

FY02/2010

Component Ratio

FY02/2009

Y o Y change(%)

Facility Management

41,666

29.7

42,253

98.6

Security

34,281

24.4

36,67093.5

Cleaning

45,05032.1

42,403106.2

Construction

13,8899.9

18,51575.0

Others

5,412

3.9

5,846

92.6

140,299

100.0

145,690

96.3

Total

(Summary) Balance Sheet & Cash Flow
Balance Sheet(Millions of yen)Ａｓ ｏｆFeb. 28 2010

As of
Feb.28 2009

Difference

Current liabilities
Fixed liabilities

16,281
1,024

20,131824-3,849199

Total liabilities

17,306

２0,956-3,650Ａｓ ｏｆ
As of
Difference
Feb. 28 2010 Feb.28 2009
Current assets
Fixed assets
Tangibles
Intangibles
Investments,
etc

30,026
18,644
2,741
11,92430,15018,885
2,602
12,623

-124
-240
139
-698

3,977

3,658

319

Total net assets

31,36428,0793,284

Total assets

48,67049,035-365

Total liabilities andnet assets

48,67049.035-365

Cash Flow(Millions of yen)
FY02/2010

FY02/2009

Operating cash flows
Net income before income tax
Decrease in accounts payable
Payment of income tax, etc.

¥10.13 bn.
¥ -1.98 bn.
¥ -4.23 bn.

Cash flows from operating
activities

7,031

6,668

Cash flows from investing
activities-1,966-2,087

Investing cash flows-4,169-5,255Decrease in time deposits ¥ -0.79 bn.
Return of deposits for consumption
from affiliates¥ -0.50 bn.

Net increase (decrease) in cash
and cash equivalents

902

-687

Cash and cash equivalents at
beginning of period

6,970

7,657

Cash and cash equivalents at
end of period

7,873

6,970

Cash flows from financing
activities

Financing cash flows

Decrease in short-/long-term borrowings¥ -1.71 bn.
Decrease in funds for future liquidationof receivables¥ -1.50 bn.

Review of FY02/2010 （Growth Management）•

Expanded contracts with non-Aeon group customers

Sales Activities for•

Promoted area strategies for major companies

New Customers•

Corresponded our customer’s potential demand through“goyo-kiki” or order taking activities•

Promoted services towards reduction of environmental load andutility costs•

Began the new service of Ad-TEMS to cover the renewed“Energy conservation law”•

Solar Business Dept. began to work as a backup of cooperation
between AEON and KYOCERA•

Established branches in Guangdong and Tianjin to construct firmbusiness field in North China and South China•

Began preparing new store-opening in Tianjin and Beijing 2nd
stores during this fiscal year•

An eye towards expanding our business to ASEAN such as Vietnam

Environmental
Business

Overseas
BusinessAbout Ａｄ－ＴＥＭＳ(AEON DELIGHT Total Energy Management Service)○ Application of Ad-TEMS

Ad-TEMS Data Mang’t

Input Data

Advice & Suggestion

Office A
Examination
data

Output Data

Bill for electricity

Local government report

Billing
Data

Office B
Bill for gas

energy supply companies（ electricity, gas, water, etc.
）

Bill for water

Store A

Ad-TEMS

Internet
Internet
Database（ASP Service）(ASP Service)（Collect & Analyze)
Bill for oil

Store B

Collect data and provide its
analysis

AEON DELIGHT
Help Desk（Energy Conservation Law）

Energy use report(EC law)

Mid- to long-term
proposal (EC law)
Management standards(EC law)

Periodic report(EC law)

Emission reportBill forother energy(Law concerning counteraction of global warming)

・Log-in to customer’s website from each
office’s or store’s PC, and enter monthly energy
consumption and cost.

Data Center・Aggregate energy consumption and CO2 emission
based on energy data entered at each store.
・Analyze comparison of energy efficiency among
office and stores.

※This system uses @Energy Service (version 2009 1224_01) provided by Japan Facility Solution Inc.

7

Global Business Development
Global business expansion●Established branches in Guangdong andTianjin➔ Summer 2010, start services in Shunde➔ Fall 2010, start services in Tianjin●● ExpandExpand ourour businessbusiness inin China
China●● Suggest
Suggest proposals
proposals forfor thethe reduction
reduction ofof
CO2
CO2 emission
emission toto commercial
commercial facilities
facilities

In coming years,
expand towards the ASEAN countries,

Beijing 2nd store

北京二号店“永旺朝北悦城店”

天津モール一号店“天津時尚広場(TEDA)店”

achieve the targeted business size of
10 billion yen！
yen！
Tianjin Moll

8

Review of FY02/2010 （Quality Management）

Strengthening
Operation Efficiency

Innovating
Work Style

Educational
Investments•

Achieved 10% up in productivity through “Cleaning as a Core Business”
project•

Improved profitability of cleaning at 61 directly managed stores in Japan•

Embarked on the establishment of a new business model in Facility
Management•

Reviewed internal costs through changing the work-style of field
workers•

Reduced overtime hours substantially•

Improved operational efficiency in head offices and branch offices•

Established AEON DELIGHT Academy Nagahama in March 2010•

Promoting standardization and labor savings in the Japaneseservice industry as a whole•

Exploring service science through industry-government-academy
collaboration

Establishment of New Business Model in Facility Management for More Efficiency““Establishment
Establishment of Circuit Center Business Model”
Model”●
Shift fromlarge facility”
small facility””
facility” tofacility●Shiftfrom ““large
to ““small
facility”●
Furthercooperation
with
AD
group
companies●Further cooperation with AD group companies andand strengthen
strengthen call
call center
centerfunctionfunction●
Rise profitability●Rise
profitability at
at circuit
circuit center
center➔➔ TimeTime management
management andand optimization
optimization ofof travelling
travelling route,
route, use
use ofof IT
IT machines
machines

Establish
Circuit center enhancing profitability ＰＴ
Establish ““Circuit●
Active goyokiki-taking)(order●Activegoyokiki (order(order-taking)●
Improve profitability●Improveprofitability●
Remote location●Remotelocation adjustments
adjustmentsＰＴ
ＰＴ Leader
LeaderBranchBranch Manager
Manager
Operation
Operation Dept.
Dept.

Sub-leader
Sub
Sub-leader
GeneralGeneral Manager
Manager ofofBranchDept
Branch Operation
Operation Dept.
Dept..

CircuitCircuit Improving
Improving
Supervisor
Supervisor【Org. chart】

Operation
Operation Improving
Improving
Dept.
Dept. Head
Head office
officeCircuitCircuit Improving
Improving
Supervisor
Supervisor

CircuitCircuit Improving
Improving
Supervisor
Supervisor

CircuitCircuit Center
Center Manager
Manager Circuit
Circuit Center
Center Manager
Manager Circuit
Circuit Center
Center Manager
Manager10

AEON DELIGHT ACADEMY NAGAHAMA

Foothold for Service Science• Training programs for 15,000 people/year in total• Educate engineers for installation of Solar Panel• Work on increasing the number of licensed people• Projects for new technology through “IndustryGovernment-Academy” collaboration

We will EEstablish
stablish S
tandards for Service Industry
Standards
11§２ Overview of the Merger

Background of Merger
The global trend to outsource non-core business are
becoming popular in domestic markets.
Outsourcing non-core businesses, corporations
intends to rise their competitiveness.
Corporations seek all-in-one outsourcing for efficientmanagement of several outsourcing providers.

Chance to establish the new business modelof all-in-one outsourcing in Japan.
13

Merger Schedule and Merger Ratio
Schedule
Board meeting for resolution of merger
Conclusion of merger agreement
Shareholder Meeting for merger approvalMar. 25, 2010
Mar. 25, 2010
May 20, 2010

Date of Merger

Sept. 1, 2010

Merger Ratio

AEON DELIGHT

CERTOSurviving entity

Absorbed entity

１

１．３

We have established Merger Promotion Committee
for smooth merger and the creation of synergy.
14§３ Comprehensive FMS Business

What is Comprehensive FMS?

Core Business

Non-corebusiness

Operating
SectionMaterial Procurement

Vending Machine Management

Office Supply Internet Sales

Human Support

Mailing Service

Call Center

Food Catering

・・・

・・・

Construction ＆ Interior renewal

Recycling

Solar & new energy

Reduction of CO2 emission

Security

Cleaning

Facility Management

ExpandingBusiness
Area

Expanding
Back Office Support
Comp. Building
Maintenance

ExpandingFinance & Account
Administration

Personnel & Admin.

16

Global ＦＭ Company Ranking ＴＯＰ１０（￥ｂｉｌｌｉｏｎ）

1st Sodexo SA (France)

1,818.4

2nd Johnson Controls（US）

1,337.9

3rd ISS A/S (Denmark)1,235.5

4th ARAMARK (US)1,216.1

5th

G4S plc (UK)

789.5

6th

Secruritas AB (Sweden)

657.4

7th

Ecolab Inc. (US)

554.1

8th

Derichebourg (France)

538.9

9th

CB Richard Ellis Group (US)

463.0

10th

Rentokil Initial plc (UK)

350.8
17

Ｃｕｒｒｅｎｃｙ ｒａｔｅ￥１００≒＄９２ＵＳ≒€１３０ （2008/12/30）

Reduce Total Cost by Comprehensive FＭＳ
Review total cost of clients, and provide
best condition to focus on their core businessLine supply

Workerdispatching

Food catering

Mailing service

Document
Management

Business trip
arrangement

Call center

CERTO’sService

Meeting roomarrangement
Tenant Management

Several non-core
operation usually
Outsourced
separately

AEON DELIGHT provides
all-in-one service

Administrative,
personnel, general, finance &accounting department

Administration

All human resources
towards core businessComprehensive
ＦＭＳ

Vending machine,
uniform, packaging,
office supply, recycle
Building Maintenance Fee

AEON DELIGHT’s Facility Management, security,
cleaning, environmental
Servicesolution service

Unify contact18

Comprehensive FＭＳ of Targeting Customers

Comprehensive ＦＭＳ

Corporations
growing world-wide

Business
ChanceCorporations
promoting re-structuring

Contribute further for regional
Governments seeking efficient operations
19§４ Overview of Mid-Term Plan

Business Strategy for Comprehensive ＦＭＳ
The 1st phase

The 2nd phase

The 3rd phase

Alliance, Ｍ＆Ａ, andEstablish all-in-one
outsourcing system

Realize merger synergy use of group human resources

All-in-one service
Begin
Begin establishedestablished &&newnew service
serviceExpand service menu

Begin
Begin administrative
administrative operation
operation

Facility
Management

Cleaning

WelfareTenantManagement

GeneralFinanceSecurity

Material
procurement

Document
Management

Food
Catering

Personnel

Accounting

Vending Machine
New energy・
conservation of energy Management

Human Support＋Meeting Room Warehouse ＋

suggestion

Arrangement Management

Call center

Standardization

OthersOperation

Administration
21

Brand-new AEON DELIGHT ～mid-term objective～

FY02/2013 Target Revenue
Target Operating Margin￥300 billion
9%
FMS for Existing Clients

Ｍ＆Ａ

Increase profitability &reduce SG&A

AEON DELIGHT

Simple sum of FY02/2010

Operating Margin￥208 billion

Operating Margin

CERTO

FMS for New Clients

Growth of Current
Business Model

20 %
UP

Current Sales

FY02/201322

Forecast for FY02/2011
Millions of yen
Forecast for 1H of FY02/2011
AmountNet Sales

1H FY02/2010

YoY change(%)% to net sales

Amount% to net
sales

７３,０００

１００．０

１００．２

７２,８５６100.0

Operating Income

５,０００

６．８

１０２．４

４,８８２

6.7

Ordinary Income

５,０００

６．８

１０２．９

４,８５７

6.7

Net Income

２,６００

３．６

１００．３

２,５９１

3.6

Forecast for FY02/2011% to netsales

Amount （※1）
Net Sales

FY02/2010
YoY change

YoY change without merger(%)（%）

Amount （※2）% to net
sales

１８１,０００

１００．０

１２９．０

１０４．４

１７３,４３４

100.0

Operating Income

１２,０５０

６．７

１２０．９

１０７．９

１１,１６４

6.4

Ordinary Income

１２,１０５

６．７

１２２．１

１０８．７

１１,１３３

6.4

６,４７０

３．６

１１８．４

１０４．４

６,１９９

3.6

Net Income※1） Simple sum of AEON DELIGHT FY02/2011 forecast and CERTO FY02/2011 forecast.
※2） Simple sum of AEON DELIGHT FY02/2010 result and CERTO 2H FY02/2010.

Return to Shareholders
Aim at Dividend Growth for 5 Consecutive Years from Foundation
FY02/2007

FY02/2008

FY02/2009

FY02/2010

FY02/2011(forecast)

￥15.0

￥17.5

￥22.0

￥27.0

￥39.0

Dividends

4 0C o m m e o m o rative divide n d

４４.４％

￥５.０
￥５.０

3 5D ivide n d
30

２２.７％

25
20

２５.７％
１６.７％

￥３４.０
￥３４.０

15
10
5
0

FY 0 2 / 2 0 0 7

FY 0 2 / 2 0 0 8

FY 0 2 / 2 0 0 9

FY 0 2 / 2 0 1 0

FY 0 2 / 2 0 1 1*Dividend forecast at the end of FY02/2011 includes the commemorative dividend of 5 yen per share, under the premise thatthe merger with CERTO Corp. effective as of Sept. 1, 2010 will be approved at the ordinary general meeting of shareholders.

§５ Reference(Reference) P/L Analysis and Shareholders
１．Five-year summary

Millions of yen

FY02/2007
Results
Net sales
Operating
IncomeOrdinary
IncomeNet Income

１１１,１７０

FY02/2008% to net
sales

Results

１００.０ １３７,５１９% to net
sales

Results

１００.０ １４５,６９０

FY02/2010% to net
sales

Results

１００.０ １４０,２９９

FY02/2011(forecast)% to net% to net
Forecast
sales
sales
１００.０ １８１,０００

１００.０

５,５７６

５.０

８,３３０

６.１

９,９４６

６.８

９,９７０

７.１

１２,０５０

６.７

５,４８５

４.９

８,１８６

６.０

９,８１２

６.７

９,９１２

７.１

１２,１０５

６.７

２,９９８

２.７

４,３７９

３.２

４,８７６

３.３

５,４６６

３.９

６,４７０

３.６

２．Major Shareholders (top 10)
Rank

FY02/2009

Percentage shared is against outstanding shares.

Shareholders

１ MYCAL Corp.
２ State Street Bank and Trust Company
３ Treasury stock
４ Japan Trustee Services Bank, Ltd. (trust account)
５ Japan Master Trust Bank, Ltd. (trust account 4G)
６ AEON DELIGHT Employee Stock Ownership Association
７ AEON CO., Ltd.
８ Trust & Custody Services Bank, Ltd. (pension trust)
９ State Street Bank and Trust Company 505223
１０ AEON DELIGHT Business Partner Stock Ownership Association

No. of sharesowned
２３,２６１,８００
２,２３０,２００
１,７２９,８３８
１,００６,５００
６２２,４００
６１９,０００
５６０,８００
５１２,９００
３９８,７００
３０９,３００%

３．Shareholders by typeSelf-owned
４.２%

５６.２％
Financial
Institution
５.４％
９.４%
４.２％ Individuals
and others
２.４％
１０.７%
１.５％
Foreign
Corporations
１.５％
１６.２%
１.４％
１.２％
１.０％
０.７％

Securities firm
０.２%

Other
Japanese
Corporations
５９.３%

(Reference) Key Management Indicators
FY02/2007

FY02/2008

FY02/2009

EPS￥１５１.１７￥１１０.３９￥１２２.９２￥１３７.７９ROE

１６.８５％

２１.０３％

１９.８９％

１８.９１％

ROA

７.６２％

９.１７％

１０.１１％

１１.１９％

Ratio of ordinary income to
net sales
Ratio of net income to net
sales

４.９３％

５.９５％

６.７４％

７.０６％

２.７０％

３.１８％

３.３５％

３.９０％

２.８３

２.８８

３.０２

２.８７

３９.８７％

４７.４３％

５４.１５％

６４.２２％￥５６６.８７ ※ ￥６６９.２８￥７８７.８４

Total assets turnover
Shareholders’ equity ratio
Net assets per share￥９６６.４１

FY02/2010

PER

２０.５１

１９.７９

１０.２９

８.８３

PBR

３.２１

３.８５

１.８９

１.５４

￥３,１００￥２,１８５￥１,２６６￥１,２１６(Reference) Share price at
end of period※The number is after a two-for-one stock split.

Thank you very much for your kind attention.
Comments and inquiries should be directed to the following: This material contains certain statements describing the future plans, strategies, andperformance of AEON Delight.
 These statements are not based solely on historical facts, but rather on
assumptions and estimates based on currently available information. Because of this,AEON Delight’s actual performance may differ materially from the assumptions andestimates supplied.
 Unless otherwise stated, the following applies to data supplied.
 All numbers are on a consolidated basis.
 Any fraction below one million yen is disregarded.
 Percentages are rounded to one decimal place.
*Effective from the fiscal year ending February 28, 2010, the Company applies the “Accounting Standard for Quarterly Financial Reporting” (ASBJ
Statement No. 12) and the “Guidance on Accounting Standard for Quarterly Financial Reporting” (ASBJ Guidance No. 14). The Company also preparesits quarterly consolidated financial statements in accordance with the “Regulations on Quarterly Consolidated Financial Statements.”

ＡＥＯＮ ＤＥＬＩＧＨＴ ＣＯ., ＬＴＤ.
（ｓｔｏｃｋ ｃｏｄｅ：９７８７）

IR Contact: Masatoshi Sashie
Delight Communication Dept.
TEL +81-6-6260-5632
FAX +81-6-6260-5653
Or visit our website at:
ｈｔｔｐ：//ｗｗｗ．ａｅｏｎｄｅｌｉｇｈｔ．ｃｏ．ｊｐ* Please include your name and contact details sending FAX and Email.

This presentation has been prepared using the information available as of the date of the presentation (April 15, 2010).
The earnings forecasts contained herein may be revised due to unforeseen factors that may arise in the future.