Financial Results
for the Year Ended February 28, 2011
(FY02/2011)
AEON DELIGHT CO., LTD.
Yuiken Tsutsumi, President & CEO
April 15, 20111

Highlights in FY02/2011 ①－1
Merger with CERTO Corporation on September 1, 2010
AEON DELIGHT CO., LTD.
Business
description

Comprehensive building maintenancebusiness

New
New

Capital3,238 million yen

Net sales

140,200 million yen

AEON DELIGHT CO., LTD.

*as of end of February 2010

CERTO Corporation
Business
description

Back office support business

Capital1,222.5 million yen

Net sales

68,000 million yen

Business
description

Comprehensive Facility
Management Service Business

Capital3,238 million yen

Net sales

Approx. 200,000 million yen(simple total)*as of February 20, 2010

Comprehensive Facility Management Service Business(Comprehensive FMS)
➤Through total management and operations of the customer's non-corebusiness, achieve cost reductions and support the competitiveness ofcompanies2

Highlights in FY02/2011 ①－２
Increases in both sales and profits, with record
highs for seven consecutive terms➤Record high net sales➤Record highs were set for operating income, ordinary income, andnet income for seven consecutive terms(millions of Yen)

3

FY02/2011％ to Net
Sales

FY02/2010

YoYchange（%）

Net Sales

170,905100.0

140,299

121.8

Operating Income

12,031

7.0

9,970

120.7

Ordinary Income

12,089

7.1

9,912

122.0

Net Income

6,495

3.8

5,466

118.8

Highlights in FY02/2011 ②
Year-on-year changes by half-year periods: exceed performanceof the previous year for the first time in four quarters
105.0%

１０５％
100.0%
１００％

95.0%
９５％

90.0%
９０％

85.0%
８５％

８０％
80.0%
1

FY02/2009second half

2

FY02/2010
first halfsecond half

◇Total figures for AEON DELIGHT CO., LTD. and CERTO Corporation.

4

3

4

5

FY02/2011
first halfsecond half

Highlights in FY02/2011 ③
Establish a medium-term business plan
➤Redefine markets, aim for growth throughComprehensive FMS
Aiming for growth through three courses of action

Environmental load
reductionmarket5

Major urban
areamarketAsianmarketSales by the six main businesses(%)(millions of Yen)
Year-on-year (based on same scale)
FY02/2011

Facilities
managementbusiness

40,019Cleaning services
business

41,142

Security services
business

32,088Construction workbusiness

16,420Materials/Supplies
sourcing services
business
Vending machineservices business

FY02/2011
Full year

First half of
FY02/2011

98.8

97.4

100.2

93.6

92.2

95.1

93.7

93.6

93.8

118.2

94.8

156.2

18,718

95.7

91.8

99.9

17,188

102.4

100.8

104.1

◇Based on same scale: figures include the first half of FY02/2011 results posted by CERTO Corporation.

6

Second half of
FY02/2011Performance of New Businesses in FY02/2011
Through aggressive sales promotion, provide a wide variety ofcustomers with services

Aeon Mall Tianjin TEDA

Active-Inter City Hiroshima

Coppice Kichijoji
Yodobashi Camera,
Kyoto Branch

7

Initiatives to improve profitability
Facilities management▶Increase efficiency of patrol centers that
account for 30% of net sales
・Optimization of patrol routes
・Optimization of personnel assignment andstreamlining of offices

Cleaning services▶Horizontal integration of the AEON Delightcleaning model

Gross profit margin for patrol
centers
up 6.6% year-on-year

Entire AD Group
Deployed at a cumulative total of
131 locations

Materials-related▶Consolidation of distribution centers

Approximately 0.3 billion yen
reduction in storage expenses

Reduction of selling, general and administrative expenses through businessintegration synergies
・Office streamlining
・Making the administrative department more
efficient

8(based on same scale,
year-on year )Approximately 0.5 billion yen
reduction in selling, general andadministrative expenses

(Summary) Consolidated Balance Sheet & Cash Flow
Balance Sheet(millions of yen)

As ofFeb. 28, 2011

As ofFeb. 28, 2011

As of
Difference
Feb. 28, 2010

As of
Difference
Feb. 28, 2010

Current assets

64,52430,02634,489Current liabilities

30,724

16,281

14,443Fixed assets
Tangibles

20,1003,756

18,664
2,741

1,436
1,014

Fixed liabilities

1,012

1,024

(12)

Intangibles

11,577

11,924(347)

Total liabilities

31,737

17,306

14,431

Investments,
etc

4,766

3,977

788

Total net assets

52,88731,364

21,523

Total assets

84,624

48,67035,954

Total liabilities andnet assets

84,624

48,67035,954

Cash Flows(millions of yen)

Operating cash flows
Income before income taxes¥11.11 bn.
Accounts receivable(¥1.18 bn.)
Income taxes paid(¥4.68 bn.)

FY02/2011

FY02/2010

Cash flows from operating activities

6,808

7,031

Cash flows from investing activities(3,000)(1,966)

Cash flows from financing activities(1,321)(4,169)Decrease in time deposits(¥0.42 bn.)

Net increase (decrease) in cash and cash
equivalents

2,472

902

Net collection and payments fordeposits of subsidiaries andaffiliates(¥3.02 bn.)

Cash and cash equivalents at beginning of
period

7,873

6,970

Cash and cash equivalents at end of
period12,3177,873

9

Investing cash flows

Financing cash flows
Cash dividends paid(¥1.26 bn.)

AEON DELIGHT CO., LTD.

Medium-term business plan
(FY2012 - FY2014)

① Environmental load reduction market
Streamlining of building management = promotion of smart buildings

Environmental load reduction plan
Deployment of Ad-TEMS*Uniform management system for theamount of energy used by buildings

Introduction of BEMS

Energy-saving plans, failure
prognosis and streamlining ofbuilding management basedon accumulated know-how
and data*Building energy management system

Initiatives in the ESCO business

Cumulative actual data

11

Make commitments tocustomers on the resultsof energy savings

② Major urban area market
Changes in all kinds of businesses in response to shifts indemography in Japan
Shifting of markets to urban areas
Many companies
are shifting to the cities,
focusing on the urban
areas

Accelerating theestablishment of smallscale shops in urban areasin the retail and food andbeverage fields by many
companies

Return to urban areas due to the aging society, concentration of
population
Shifts in demography inJapan due to the aging
population anddeclining birthrate
12

Changes in the lifestyles ofpeople working and living

Major urban area market: the A to Z Service Co., Ltd. initiative
Accelerating the establishment of small-scale shops by many
companies focused on urban areas➤May 2007 Business and capital alliance with A to Z Service Co.,
Ltd., whose strengths include total management at small-scale
facilities

What is A to Z Service Co., Ltd.?
Based around a 24-hour, 365-day call center,
conducts total operations and managementof non-core business such as store design
and management, cleaning, maintenance,
preservation and management, data
analysis, and investment planning proposals.

➤Highly regarded by and growing among customers that manage
small-scale stores across the country such as convenience
stores, fast food restaurants, small supermarkets, eating anddrinking establishments.
13

Major urban area market: the A to Z Service Co., Ltd. initiative
Accelerating the establishment of small-scale shops by many
companies focused on urban areas➤May 2011 In order to strengthen further initiatives,
incorporate A to Z Service Co., Ltd. in the AEON delight Group+
Bring together the technological wisdom and know-how of the
AEON Delight Group

Establish department to strongly advance the achievement ofstrategy for small-scale shops
Construct a new Comprehensive FMS model for small-scale
facilities
14

Major urban area market: the Kajitaku Inc. initiative
With changes in demographics, shift of companies and facilities tourban areas, and acceleration of aging society➤Strengthen our approach to customers beyond customer
companies
New service for people and people at home concentrated in urban
areas➤New value for Comprehensive FMS- Support the improvement of the quality of life for people working
and living
The final mile for living➤Focusing on the Tokyo

metropolitan area, develop ahousework support service
Delivering cleaning, washing, andhousework services
15

Major urban area market: the Kajitaku Inc. initiative
With changes in demographics, shift of companies and facilities tourban areas, and acceleration of aging society➤KAJIcloud

The convenience of leaving it up to housework professionals(Housework professionals )Highly demanded packaged
line-up of housework services
First over-the-counter sales ofhousework services in JapanThe ease of being able to buy atstoresThat's the ease of being able to buy it at stores+
Use the asset of human perspective the Group has cultivated in
B2B business in the B2B2C market
16

③ Asian market
Expansion of business area

Accelerating
speedof of
Accelerating speed
growth
growthDevelop customers outside the
AEON Group
Expand business in the ASEAN
countries
Establish an office in Vietnam in
May (planned)➣ Start work in June 2011 at a local national-owned supermarket▶Beijing Xinhai Yuntong Commerce Dalou Fuxing
Store
Total floor area: 18,200 m2 (basement 1F to 4F)
Commissioned work:
Cleaning (including cart collection)
Manned guarding (including fire monitoring)Work planned start date: June 1, 201117

Start a new sales method➤Promote a new sales method for Comprehensive FMS
Promoting consulting sales

Make the advantages visible
through total solutions for non-core solutions
Conduct due diligence for non-core businessesex.) Major global materials manufacturer(Needs)
Improving efficiency of non-corebusinesses at offices throughout
Japan

18

Non-core business
Facilities
management

Cleaning
services

Security
services

Plant
rentalCoffeeservice

Other

Mail service

Sales boothmanagement

Passport
Driverarrangements arrangements

Construction of Comprehensive FMS model➣ Step 1 Build a Comprehensive FMS model for general merchandise stores▶Study of non-core businesses at store, proposal(Example)

Delivery to
insidebuilding

Existing
business

FY02/2012 plan: over 10 stores

Comprehensive
servicestation

FY02/2014: over 100 stores➣ Step 2 Build a Comprehensive FMS model for supermarkets, small stores,
convenience stores
In the future, build a Comprehensive FMS model for facilities otherthan commercial facilities

19

Improvement of profitability(1) Pursuit of specialization
Improve competitiveness of major businesses through innovation(2) Introduce multi-tasking
Effectively use in-between time through the combination ofvarious services(3) Making work-flow more efficient
Improve efficiency of clerical work through the integration ofvarious systems(4) Control of selling, general and administrative expenses
Increase of SGA aimed at growth (innovation, IT, overseas,
education, M&A, etc.)
Reduction of existing SGA through standardization
20

Active Measures for M&A

Conduct M&A as important growth strategies(1) Pursuit of specialization(2) Expand the FMS business service menu

(3) Growth of new markets

21Medium-term growth image
FY2011FY2014270
billion
yen

22

1
3

/

170.9
billionyen

Each growth item approximately

Growth ofapproximately
100 billion
yen

Breakdownof 100billion yen

Main contents

Organic

・Use standard activities for expansion tocompanies outside the Group・Total solutions for global companies
・Horizontal integration of the Comprehensive
FMS model to commercial facilities
・Growth in environmental fields and overseas

M&A

Results forthe first halfof thepreviousyear for
CERTO
Corporation

・Pursuit of specialization
・Strengthen integrative capabilities of
the Comprehensive FMS Business
・Growth of new markets

・Estimated that an amount equivalent
to results for the first half of theprevious year for CERTO Corporation
will be contributed to FY02/2012

Targets for 2014
Increase net sales by 100 billion yen and operating
income by 10 billion yen
millions of yen

FY02/2011
AmountForecast for FY02/2014% to netsales

Amount% to netsales

Amount of Percentage
of changechangeNet Sales

170,905

100.0

270,000

100.0

99,095158.0

Operating
Income12,031

7.0

22,000

8.1

9,969

182.9

Ordinary
Income12,0897.1

22,000

8.1

9,911

182.0

Net Income

6,495

3.8

12,500

4.6

6,005

192.5

ROE (return on equity) ➣FY02/2011: 15.5% → FY02/2014: 17.5% (planned)

23

Forecast for FY02/2012
millions of yen

FY02/2011
AmountForecast for FY02/2012% to netsales

Amount% to netsales

YoY change(%)

Net Sales

170,905

100.0

213,000

100.0

124.6

Operating
Income12,031

7.0

14,3006.7

118.8

Ordinary
Income12,0897.1

14,300

6.7

118.3

Net Income

6,495

3.8

7,600

3.6

117.0

*Comparison of sales at the same scale
Operating Income
6.6% (FY02/2011) → 6.7% (up 0.1 point)
Ordinary Income
6.7% (FY02/2011) → 6.7%
Net Income
3.5% (FY02/2011) → 3.6% (up 0.1 point)24

Return to Shareholders
Seven consecutive years of increased dividends since FY02/2006

Dividend

FY02/2005

FY02/2006

FY02/2007

FY02/2008

FY02/2009

FY02/2010

FY02/2011

FY02/2012(forecast)

¥8.0

¥9.0

¥15.0

¥17.5

¥22.0

¥27.0

¥39.0

¥40.0

40
35
30

Commemorative dividend
Dividend

Year
Year -end
end

¥20.0
¥20.0

25
20
15

InterimInterim

10

¥20.0
¥20.0

5
0

FY02/2005

FY02/2006

FY02/2007

FY02/2008

FY02/2009

FY02/2010

FY02/2011

FY02/2012*On December 1, 2007, the Company conducted a two-for-one stock split. The dividend amount assumes that the stock split was conducted at
the beginning of FY02/2005.
* The Company merged with CERTO Corporation on September 1, 2010. A merger commemorative dividend of 5.00 yen per share is includedin the dividend (forecast) for FY2012.

25

Reference materials

Income statement: supplementary materials from FY02/2011 earnings announcement
millions of yen
FY02/2002
Results
Net sales
Operating
IncomeOrdinary
IncomeNet
IncomeYoYchange(%)

FY02/2003
Results

FY02/2004

YoYchange(%)

Results

FY02/2005

YoYchange(%)

Results

FY02/2006

YoYchange(%)

Results

YoYchange(%)

65,297

ー

56,15386.0

55,74999.3

54,66698.1

62,323

114.0

3,911

ー

2,116

54.1

1,687

79.7

2,505

148.5

2,949

117.7

3,938

ー

2,110

53.6

1,698

80.5

2,511

147.9

2,953

117.6

(1,409)

ー

1,132

ー

148

13.1

861

580.6

1,324

153.8

millions of yen
FY02/2007

Net sales
Operating
IncomeOrdinary
IncomeNet
Income27

FY02/2008
YoY
change(%)

FY02/2009
YoYchange(%)

FY02/2011

FY02/2010
YoYchange(%)

Results

YoYchange(%)

Results

111,170

178.4

137,519123.7

145,690105.9

140,29996.3

170,905

121.8

5,576

189.0

8,330

149.4

9,946

119.4

9,970

100.2

12,031

120.7

5,485

185.7

8,186

149.2

9,812

119.9

9,912

101.0

12,089

122.0

2,998

226.4

4,329

144.4

4,876

112.6

5,466

112.1

6,495

118.8

Results

Results

Results

YoYchange(%)

Major Shareholders
The data is as of February 28, 2011.

Rank

No. of shares
owned

Shareholders

１

MYCAL Corp.

23,261,800

42.9%

２

AEON CO., Ltd.

9,103,750

16.8%

３

State Street Bank and Trust Company

2,163,742

4.0%

４Japan Trustee Services Bank, Ltd. (trust account)

977,000

1.8%

５Japan Master Trust Bank, Ltd. (trust account)

878,600

1.6%

６

The Chase Manhattan Bank, N.A. London S.L. Omnibus Account694,858

1.3%

７

AEON DELIGHT Employee Stock Ownership Association

682,290

1.3%

８

Trust & Custody Services Bank, Ltd. (pension trust)

536,500

1.0%

９

AEON DELIGHT Business Partner Stock Ownership Association

475,700

0.9%

419,6810.8%

１０ State Street Bank and Trust Company 505223
The ownership ratio corresponds to outstanding shares.

▶Shareholders by type

Other
corporations Securities
firm
8.3%
0.3%
Individuals
and others
13.0%
Foreign
Corporations
15.4%

28

%

Other
Japanese
Corporations
63.0%

Key Management Indicators
FY02/2008

FY02/2009

FY02/2010

FY02/2011

EPS¥110.39¥122.29*¥137.79¥142.56

ROE

21.03%

19.89%

18.91%

15.47%

ROA

9.17%

10.11%

11.19%

9.75%

5.95%

6.74%

7.06%

7.07%

3.18%

3.35%

3.90%

3.80%

2.88

3.02

2.87

2.56

Shareholders’ equity ratio

47.43%

54.15%

64.22%

62.32%Net assets per share¥566.87¥669.28*¥787.84¥1,005.62

PER

19.79

10.29

8.85

10.57

PBR

3.85

1.89

1.54

1.50

¥2,185¥1,266¥1,216¥1,507

Ratio of ordinary income to
net sales
Ratio of net income to net
sales
Total assets turnover(Reference)
Share price at end of period*The number is after a two-for-one stock split.

29

Call center

Company nameA to Z Service Co., Ltd.

Established

October 20, 1989

Representative

President Hajime Kobayashi

Capital134.800 million yen

Store equipment
development
and sales

Number of employees 168
Home office location

3-4 Ichigaya Sadohara-cho, Shinjuku-ku, Tokyo, Japan 162-0842

Business description

Total management service of small-scale commercial facilities

AZS
total
management

Planned closing
andrepair business•The address was changed as follows on April 18, 2011.
6-24-16 Shinjuku, Shinjuku-ku, Tokyo , Japan 160-0022

Delivering cleaning, washing,and housework services

Company nameKajitaku Inc.

Established

August 22, 2008

Representative

President and Chief Executive Officer Yuichi Shibutani

Capital

300 million yen

Number of employees 96
Home office location Daiwa Kyobashi Building 6F, 4-3-3 Hacchobori, Chuo-ku, Tokyo, Japan 104-0032
Business description

Housework support services

Maintenanceservice

Design andconstruction
management

Thank you very much for your kind attention.
Comments and inquiries should be directed to the following:■This material contains certain statements describing the future plans, strategies, andperformance of AEON Delight.
◇ These statements are not based solely on historical facts, but rather on assumptions andestimates based on currently available information. Because of this, AEON Delight’s actual
performance may differ from the assumptions and estimates provided.
■ Unless otherwise stated, the following applies to data provided.
◇ All numbers are on a consolidated basis.
◇ Any fraction below one million yen is disregarded.
◇ Percentages are rounded to one decimal place.

ＡＥＯＮ ＤＥＬＩＧＨＴ ＣＯ., ＬＴＤ.
（ｓｔｏｃｋ ｃｏｄｅ：９７８７）

IR Contact: Ms. Chizuru Ohe
Delight Communication Dept.
TEL +81-6-6260-5632
FAX +81-6-6260-5653
Or visit our website at:
http://www.aeondelight.co.jp* Please include your name and contact details when sending FAX.

This presentation has been prepared using the information available as of the date of the presentation (April 15, 2011).
The earnings forecasts contained herein may be revised due to unforeseen factors that may arise in the future.