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July 2022 Med Tips
Don't miss out on our upcoming Virtual Service Schools!
CAIRE Service School Trainings and Webinars 2022
CAIRE offers In-person and Virtual Service Schools covering both LOX and Concentrator lines.
With the easing of travel restrictions due to COVID, CAIRE will be returning to in-person Service Schools
at its Ball Ground location beginning with the November classes. Each class is a comprehensive programthat focuses on the technical and service aspects of the CAIRE family products. Class time is divided
between lecture and hands-on workshops. The seminars will help the student develop a better
understanding of how liquid oxygen equipment or concentrators work, how to identify the symptoms
and causes of potential problems and how to use the technical information that is available in theTechnical Manuals. Registration for CAIRE’s Service Schools is mandatory. Registration forms must be
received two weeks prior to the start of the class in order to guarantee availability and materials.
Table 1 - Details of upcoming training.
Type

Language

Location

Training Dates

CONCLOX
LOX
LOX
CONC
LOX
CONCCONCLOX

EnglishEnglishGermanLATAM
LATAM
ItalianGermanEnglish
EnglishBall Ground, GA USA
Ball Ground, GA USA
Langenfeld, Germany
Toulouse, FranceToulouse, FrancePadova, Italy
Langenfeld, Germany
Ball Ground, GA USA
Ball Ground, GA USA

August 15-16-17
August 18
September 14
September 20
September 21-22-23
October 18
October 25-26-27
November 7-8-9
November 10

Registrationby
August 1
August 1
September 1
September 6
September 6
October 4
October 11
October 25
October 25

Training TypeWeb Training
Web Training
Web Training
Web Training
Web Training
Web Training
Web Training
In-person Training
In-person Training*We reserve the right to cancel training seminars at short notice. Customers should ensure that they take necessary
precautions to ensure costs are covered in case of cancellation.
** Training will be in the form of a Webinar.

Concentrator Service School Topics include:
••
•
•
•
•

Concentrator hazards and safety precautions
Principles of pressure, flow, and saturation
Functions of the major components of a portable/stationary concentrator
Theory of operation
Set up and use of test equipment
Troubleshooting, repair and performance verification/testing procedures

LOX Service School Topics include:•Liquid oxygen (LOX) hazards and safety precautions

2•
••
•
•

Principles of pressure, flow and liquid oxygen saturation
Functions of the major components of a liquid oxygen system
HELiOS™ system theory of operation
Reservoir and portable filling procedures
Set up and use of test equipment

Please submit your registrations forms no later than the dates in Table 1 above. If you are interested in theservice schools mentioned above, and it is past the registration date, please reach out to the registration emails
below. Please note that as travel restrictions, and Covid-related guidelines evolve, we intend to restore CAIRE
Service School to in person.
To register for Service School, please email:Techservice.global@caireinc.com for USA Training or jim.gibson@caireinc.com for European Training.

PRODUCT UPDATESVisionAire™ Hour Meter Update
Due to a shortage of Hour Meter PN HM015-1 experienced during the Covid pandemic, CAIRE used Hour
Meter PN HM009-1 to temporarily replace Hour Meter PN HM015-1. As supply chain issues wererestored, production resumed using the specified HM015-1 as before. The difference between the hourmeter models are shown in the service bulletin below. HM015-1 has a small pinhole that will toggle thedisplay between total hours, and service interval hours. This ability allows the provider to reset theservice interval hours. HM009-1 does not have this feature.
Please refer to Service Bulletin PN 21497771 for more details.

Spirit™ 300 Transport Accessories Discontinuation
CAIRE would like to inform its valued customers that the Spirit 300 Accessories listed below will be madeobsolete. Once current stock is depleted, there will be no replacements.

PN 11843361 - Belt Pack

PN 11843396 - Waist Extension

3PN 11843388 - Large Side PouchPN 11843370 - Small Side Pouch

Please refer to Service Bulletin PN 21497831.

Helpful Hints & FAQs
FreeStyle Comfort® Troubleshooting Guide
1.

Customer Complaint: Unit not powering on.

Instruct the patient to follow the steps below to verify device operation before scheduling a driver topick up the equipment or requesting the patient send the device back to you:a. Connect the battery (whether charged or not). See Figure 1a.
b. Plug the unit into AC power. See Figure 1b.
c. Turn on the unit to ensure that it operates on AC power normally.
d. If the unit does operate, turn it off and allow the battery to charge to 100%. (This can takeapproximately 3.5 hours for a single battery and 6 hours for the double battery.)e. Next, remove AC power and start the unit up on battery power to ensure it operates onbattery power also.

Figure 1aFigure 1b42. Other alarms that can be cleared in the field:• Low Battery Warning or Shutdown (alarm codes 0x0100 or 0x0010): Recharge battery• Breath Rate Exceeded (alarm code 0x0200): Ensure user is breathing normally. Ensure fans or otherairflow disturbances are not over-triggering the unit.
• Battery or Case High or Low Temp (alarm codes 0x1000, 0x0001, 0x0002): Allow unit to cool/warm toroom temp. Ensure vents are free of blockages.
Note: These alarms should be tested thoroughly before returning to CAIRE for repairs as they are related
to environment and/or battery charge level.
Note: Alarm codes 0008, 0100, 0010, 0200, 0001, 0002 and 1000 all indicate either abnormal runningenvironment for the device or normal low battery.
3. Testing the Comfort
Whenever a unit is returned from a patient, perform the following steps to determine if the device issuitable to put back into the field or in need of further testing:
1. Attach battery
2. Plug into AC power
3. Allow battery to charge fully
4. Turn on and put unit into test mode (to enter test mode press + +, - -, +, -, +, -)5. Attach calibrated O2 analyzer
6. Record O2 measurement after 5 mins.
7. Record any alarms displayed on the screen. See technical manual for addressing the various alarm
codes.
Units producing O2 concentration within specification (per the manual) and displaying no alarm codes
can be returned to service (test mode displays 0000 for the alarm code when the device is functioning
normally).
Please refer to Service Bulletin PN 21438614 for more details.

Document Update
We advise our valued customers to monitor and check that they are using the most recent revision ofany documents for the model of equipment they have.
Documents have been subject to an update during June 2022:
Companion 5 Cutsheet (ML-CONC0142) ENG
NewLife Intensity Cutsheet (ML-CONC0084) ENG
VisionAire Cutsheet (ML-CONC0082) ENG

5Med Tips Distribution!
The CAIRE team is asking all current subscribers to CAIRE’s Med Tips Newsletter to register in order tocontinue receiving this monthly communication.
Please click this link - http://go.pardot.com/l/710913/2022-01-17/2pgcj9 - and provide us with yourcurrent information. Thank you and we appreciate your support.

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:

800-482-2473

customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com© Copyright 2022 CAIRE Inc. All Rights Reserved. CAIRE Inc. reserves the right to discontinue its
products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation orconsequence. All rights not expressly stated herein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

PN - A
RELEASE DATE:-XQH01, 2022

MODEL:

AirSep® VisionAire™ 5

ISSUE:

VisionAire 5 Hour Meter Update

NOTES:

Due to a shortage of Hour Meter PN HM015-1 experienced during theCovid pandemic, Caire used Hour Meter PN HM009-1 to temporarily
replace Hour Meter PN HM015-1. As supply chain issues wererestored, production resumed using the specified HM015-1 as before.
The difference between the hour meter models are shown below.
HM015-1 has a small pinhole that will toggle the display between total
hours, and service interval hours. This ability allows the provider toreset the service interval hours. HM009-1 does not have this feature.
Please see Figure 1 and 2 for reference.

Figure 1: HM015-1 (Partial and total hours display)

Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref Rev A

Page 1 of 2
www.caireinc.com

Figure 2: HM009-1 (Only total hours display)

CONTACT:For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Ref  Rev A

Page 2 of 2
www.caireinc.com

PN 21497831 A

RELEASE DATE:

May 18, 2022

MODEL:LOX Portable Spirit™ 300

ISSUE:

Spirit™ 300 Transport Accessories Discontinuation

NOTES:CAIRE would like to inform its valued customers that the Spirit 300
Accessories listed below will be made obsolete. Once current stock isdepleted, there will be no replacements.

PN 11843361 - Belt Pack

PN 11843388 - Large Side PouchPN 11843396 - Waist Extension

PN 11843370 - Small Side Pouch

Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Page 1 of 2

Ref 21497831 Rev A
www.caireinc.com

CONTACT:

For technical questions or concerns, contact Technical Service:USA:

800-482-2473

Europe:+44 (0) 118 936 7060

techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2022 CAIRE Inc.
CAIRE Inc. reserves the right to discontinue its products, or change the prices, materials, equipment, quality, descriptions, specifications and/orprocesses to its products at any time without prior notice and with no further obligation or consequence. All rights not expressly stated herein
are reserved by us, as applicable.
Page 2 of 2

Ref 21497831 Rev A
www.caireinc.com

SERVICE
BULLETIN
PN: 21438614

RELEASE DATE:July 1, 2019

MODEL:FreeStyle® Comfort®

ISSUE:FreeStyle Comfort Troubleshooting Guide

NOTES:

This guide is meant to aid service technicians, delivery drivers, customer
service representatives and those at medical equipment companies whointerface directly with portable oxygen concentrator users using theCAIRE FreeStyle Comfort. Many device returns from patients are due tomisunderstanding of device operation (such as returning a unit for low
battery alarm). The following procedures and tips are meant to assist
personnel and medical equipment companies with troubleshooting
devices both in the field with patients and testing units in the service
department.
The following procedures are meant to assist in field troubleshooting todetermine if the FreeStyle Comfort unit needs to return to CAIRE forservice repairs.

Ref 21438614 Rev A

Page 1 of 41) Customer Complaint: Unit not powering on.
Instruct the patient to follow the steps below to verify device
operation before scheduling a driver to pick up the equipment orrequesting the patient send the device back to you:
1.
2.
3.
4.

Connect the battery (whether charged or not)Plug the unit into AC power
Turn on the unit to ensure that it opreates on AC power normally.
If the unit does operate, turn it off and allow the battery to charge
to 100%. (This can take approximately 3.5 hours for a single
battery and 6 hours for the double battery.)
5. Next, remove AC power and start the unit up on battery power toensure it operates on battery power also.

Ref 21438614 Rev A

Page 2 of 42) Other alarms that can be cleared in the field:·Low Battery Warning or Shutdown (alarm codes 0x0100 or0x0010): Recharge battery·Breath Rate Exceeded (alarm code 0x0200): Ensure user isbreathing normally. Ensure fans or other airflow disturbances are notover-tiggering the unit.

·Battery or Case High or Low Temp (alarm codes 0x1000, 0x0001,0x0002): Allow unit to cool/warm to room temp. Ensure vents arefree of blockages.

Note: These alarms should be tested thoroughly before returning toCAIRE for repairs as they are related to environment and/or battery
charge level.

Testing the Comfort
Whenever a unit is returned from a patient, perform the following steps
to determine if the device is suitable to put back into the field or in needof further testing:
1.
2.
3.
4.

Attach battery
Plug into AC power
Allow battery to charge fully
Turn on and put unit into test mode (to enter test mode press + +, - -,+, -, +, -)5. Attach calibrated O2 analyzer
6. Record O2 measurement after 5 mins.
7. Record any alarms displayed on the screen. See technical manual for
addressing the various alarm codes.

Note: Alarm codes 0008, 0100, 0010, 0200, 0001, 1000 all indicate
either abnormal running environment for the device or normal lowbattery.

The unit is considered acceptable for field service after the steps
above have been completed and meets specifications stated the User
Manual (CAIRE PN: MN232), with no alarm codes present.

Ref 21438614 Rev A

Page 3 of 4

CONTACT:

For technical questions or concerns, contact Technical Service:USA:
800-482-2473techservice.global@caireinc.com
Europe:+44 (0) 118 936 7060
techservice.global@caireinc.com
For ordering information or general inquires, contact Customer Service:USA:
800-482-2473
customerservice.usa@caireinc.com
Europe:+44 (0) 118 936 7060

customerservice.europe@caireinc.com

Copyright © 2019 CAIRE Inc. CAIRE Inc. reserves the right to discontinue its products, or change theprices, materials, equipment, quality, descriptions, specifications and/or processes to its products at any
time without prior notice and with no further obligation or consequence. All rights not expressly statedherein are reserved by us, as applicable.
Please consult the applicable product instructions for use for product indications, contraindications,warnings, precautions, and detailed safety information.

Ref 21438614 Rev A

Page 4 of 4