Financial Results
for the Year Ended
February 29, 2012 (FY02/2012)
AEON DELIGHT CO., LTD.
Kazunori Umemoto, President & CEO
April 13, 20121

Contents§1 Financial Results for the year ended Feb. 29, 2012
§2 Initiatives in the year ending Feb. 28, 2013
§3 Earnings Results Forecasts for the year ending
Feb. 28, 2013

§4 Reference materials

2

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×§1 Financial Results for the year ended Feb. 29, 20123

Business performance
Achieved the best results ever
1. Net sales – up 28.6% year-on-year
2. Operating, ordinary and net income for the year – up for the 8th year in a row
Millions of yen

The year ended February 29, 2012
Results% to netsales

Year-on-yearchange %Year-on-year
difference% Comparedwith forecast
announced

Net sales

219,797

100.0

128.6

48,892

103.2

Operatingincome13,762

6.3

114.4

1,731

96.2

Ordinary income

13,784

6.3

114.0

1,694

96.4

Net income

6,912

3.1

106.4

416

90.9

4

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×Net sales by business segment
Construction work business – up 173.6% year-on-year
Strong business in energy-saving work throughout the year
Millions of yen
FY02/2012

Net Sales

FY02/2011% to net
sales

YoY
（％）

Net Sales% to net
sales

Facilities Management business

42,147

19.2

105.3

40,01923.4

Cleaning services business

39,852

18.1

96.9

41,142

24.1

Security services business

32,235

14.7

100.5

32,08818.8

Construction work business

28,513

13.0

173.6

16,420

9.6

Materials/Supplies sourcing
services business

36,730

16.7

196.2

18,71811.0

Vending machine services
business

32,280

14.7

187.8

17,188

10.1

7,980

3.6

151.4

5,271

3.1

Support businesses* Contributions from the results of the materials/supplies and vending machines
5 businesses started in the second half of FY02/2011.
Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×Consolidated Balance Sheet (Summary)
Consolidated Balance Sheet
As of Feb. 29,
2012

Millions of yen

As of Feb. 28,
Difference
2011

As of Feb. 29, As of Feb. 28,
Difference
2012
2011

Current assets

72,48664,524

7,962

Current
liabilities

33,64330,724

2,918

Fixed assets

20,322

20,100222

Long-term
liabilities

983

1,012

-28

Tangibles

3,773

3,756

17

Total liabilities

34,626

31,7372,889

Intangibles

12,272

11,577694

Investments,
etc.

4,276

4,766

-489 Total net assets

58,182

52,887

5,295

Total assets

92,80984,624

Total liabilities
and net assets

92,80984,624

8,184

8,184

Changes in consolidated subsidiaries
Newly consolidated subsidiaries * Include balance as of March 31, 2011 for A to Z Service, Co., Ltd. and the figures inthe balance sheet as of April 1, 2011 for KAJITAKU, Inc.

A to Z Service, Co., Ltd.
KAJITAKU, Inc.
FMS Solutions Co., Ltd.
6

AssetsIncrease of
2,183 million yen

Liabilities

Increase of
1,724 million yen

Net assets

Increase of
459 million yen

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×Consolidated Statement of Cash Flows (Summary)
Consolidated Statement of Cash Flows

Millions of yen

Millions of yen

FY02/2012(Cumulative)

FY02/2011(Cumulative)

9,639

6,808

Cash flows from investing activities-10,051-3,000Cash flows from financing activities-2,722-1,321

Net increase (decrease) in cash
and cash equivalents-3,137

2,472

Cash and cash equivalents at the
beginning of the period

12,317

7,873

Cash flows from operating activities

Operating cash flows
Net income before taxes
Depreciation and amortization,
and amortization of goodwill

2,299

Notes and accounts
receivable-1,708Investing cash flows
Payment for/collection of
Deposits of subsidiaries andaffiliates
Expenditures on acquisitionof subsidiary stock

7

9,179

-8,400-1,216

Financing cash flows
Cash dividends paid

Cash and cash equivalents as ofthe end of the period

12,977

12,317

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×-2,205

Initiatives in various markets①Major urban area
- Strong in housework support services, KAJITAKU, Inc. was made a consolidated
subsidiary- A to Z Service Co., Ltd., whose strengths include total management at small-scale
facilities, was made a consolidated subsidiary.

②Environmental load reduction- Energy-saving work – 3.5 times year-on-year; demand for energy-saving work hassoared since the Earthquake.
- Awarded the Economy, Trade and Industry Minister’s Award (for electricity
conservation) at the fiscal 2011 energy conservation awards③Asia- To accelerate overseas business, “Representative for Chinese Business” (stationed in Beijing, China)
and “Representative for ASEAN Business” (stationed in Kuala Lumpur, Malaysia) have been appointed- Expanded contracted services to 16 properties, including non-group customers- Opened a representative office in Ho Chi Minh City for development of business in Vietnam

8

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×Other initiatives(1) Initiatives in comprehensive FMS business- Established a new IT company: FMS Solutions Co., Ltd.
Functions: ① To provide the Group with indirect cost-cutting
measures by IT operations② To develop infrastructure for providing comprehensive
FMS business outside the Group- Expanded services menu for the comprehensive FMS business- Launched marketing of solutions business(2) Initiatives for improving profitability- Promoted BPR for more efficient operation- Reduced travel expenses by implementing TV conference and web
conference systems
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Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×Results of the marketing of the comprehensive FMS <New customers in the 2nd half of FY02/2012>

①

④

②

③

10

⑤

● New customers
Plants/researchfacilities

Canon (Toride Office, and 2others)High-rise
condominium

Shinagawa V Tower

Sports club

Megalos Garden (Hamamatsu)

Commercial
complex

Asia Pacific Building

Commercial
facility

Bic Camera (Nagoya-Nishi)

Commercial
facility

Tokyu Hands (Sapporo)

Photos ① Asia Pacific Building (China)② Megalos Garden (Hamamatsu)③ Shinagawa V Tower condominium④ Tokyu Hands (Sapporo)⑤ Bic Camera (Nagoya-Nishi)

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×§2 Initiatives in the year ending Feb. 28, 201311

3 markets and 2 shifts
1. Major urban area market
3 markets

2. Environmental load
reduction market
3. Asian market＋
New concepts
2 shifts

12

4. Digital shift
5. Seniors shift

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×Digital Shift and Seniors Shift
4. Digital shift(1) Established a new company forspecialization in IT(2) New initiatives using IT

5. Seniors shift(1) Reviewed the current specifications/services in each business and explored
new initiatives(2) Constructed a BtoBtoC model with
KAJITAKU at its core.
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×①Major urban area market
1. Constructed a model for non-resident services to small stores(1) Constructed a remote monitoring model (failure forewarning)for small stores(Temperature changes in cold case at Store A - Example of abnormal temperature)
Dashboard

Alarm monitoring

Temperature graphTemperature report

Energy graph

Energy use report

Facility information

June 23, 2011
Temperature data graphTemperature

Time of abnormal change: 11:00

Duration: 7:08
Time of power-on:18:08

Temperature inside cold case (perishables)

14

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×①Major urban area market
2. Constructed a BtoBtoC comprehensive FMS business model(1) Expanded marketing and improved convenience for the
KAJIcloud service.
(2) Expanded concierge services for condominiums(KAJIcloud – packaged
housekeeping services)

15(Concierge at a condominium)

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×②Environmental load reduction market
1. Strengthened LED sales system(1) Expanded LED sales inside and outside the AEON DELIGHT
Group(Dominated in price competitiveness)(2) Developed an alliance model in Japan and Asia
● Sales growth in the environmental load reduction work 14 billion (forecast)

7.4 billion
2 billion(FY02/2011)16(FY02/2012)(FY02/2013)

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×②Environmental load reduction market
2. Initiatives toward building a “Smart Community”(1) Expanded business as a BEMS aggregator(2) Constructed a GMS-centered energy management system

Factory
Hospital

OfficeVisualization of energy use

Convenience
store

Residence
ＧＭＳ

Electric vehicle
charging station

Disaster-response
vending machine
SchoolEnergy management

AEON stores deployed to act as a CEMS** CEMS: Acronym for Community Energy Management System

17

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×③Asian market
1. Expanded comprehensive FMS business in China

18

FY02/2012

FY02/2013

ＳＴＥＰ１

ＳＴＥＰ２

Expansion of thescope ofbusiness

Development ofstrategic
partnership

Promotion of sales
efforts outside the
AEON DELIGHT
Group

Expanded service menuof the comprehensive
FMS businessObtain upper-level
licenses

Expand the scale ofbusiness

ＳＴＥＰ３

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×③Asian market
2. Area development strategies in China
Legend:・・・Areas already covered
・・・Areas in the 2013
expansion plan

● Areas for new
business development

Beijing
Tianjin

Hebei
Province

Shanxi
Province

Shandong
Province

Shaanxi
Province

Jiangsu
Province

Henan
Province

Tianjin Branch Office

Anhui
Province

・Shandong Province
・Jiangsu Province・Zhejiang Province
・Fujian Province
・Hubei Province

AEON DELIGHT(BEIJING)CO., LTD.
Beijing Head OfficeContracts won for:
RSC 1 store
GMS 3 stores
Offices 1 property

Shanghai

Hubei
Province

Contracts won for:
RSC 1 store

Zhejiang
Province
Hunan
Province

Jiangxi
Province
FujianProvince

TaiwanGuangxi
ZhuangAutonomous
RegionGuangdong
Province

Guangdong Branch
OfficeHainanProvince19

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×Contracts won for:
RSC 2 stores
GMS 6 storesSM
2 stores③Asian market
3. Establishment of local subsidiaries in ASEAN

Vietnamベトナム

To be established (during
the first half of the fiscal
year)

Malaysia
マレーシア

Established20

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×Initiatives for comprehensive FMS (Pursuit of specialization)

Initiatives taken by 6 main businesses
Facilities
Management
Cleaning services

Security services- From resident control to remote control – Construction of amonitoring system- Development of new cleaning techniques including bacteria control
for hospital cleaning- Development of ceramic flooring material and water-saving toilet
system- Development of a security control system combining devices andhumans- Introduction of attendant-like comprehensive response services

Construction work

- Construction of a next-generation system, including the Smart
Community

Materials/
Supplies sourcing
services- Development of loss leader products and review of merchandiseprocurement including overseas sources- Logistics reform including the construction of logistics network in the
Metropolitan Area

Vending machineservices- Development and testing of value-added vending machine services

21

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×Initiatives for comprehensive FMS (Stronger integrative capabilities)

Business development through collaboration with others and M&A
Operating profit
Facilities
management
Cleaning services
Security services
Construction
works
Materials/supplies

Vending machines

22● Main businesses andservices areas to be explored(1) Protective escort business(2) Environmental business(3) BPO business(4) Moving business(5) On-site services(6) Comprehensive SS services(7) Catering business(8) Mail services(9) Call center business(10) Daycare services forchildren(11) Concierge services, etc.

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×Initiatives for operational efficiency to improve productivity

1. To a higher level of IT-readiness(1) Increase in competitive edge(2) Increase in productivity through mobile networking

2. To shift to a solution-sales style(1) Stronger presentation techniques that are more visible
to customers

3. Operational reform through BPR(1) Establishment of a new BPO company in China(2) Implementation of cost improvement measures(3) Promotion of streamlining of management division23

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×§3 Earnings Results Forecasts for theyear ending Feb. 28, 201324

Forecast for full-year results of FY02/2013
Millions of yen

Full-year forecast for FY02/2013
AmountNet Sales

YoY% to net change
sales
（％）

260,000 100.0 118.3

FY02/2012 results

Amount(results)% to netsales

219,797

100.0

Operating
Income16,600

6.4 120.6

13,762

6.3

Ordinary
Income16,600

6.4 120.4

13,784

6.3

Net
Income8,700

3.3 125.9

6,912

3.1

25

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×Returns to shareholders
Eight consecutive years of increased dividends since FY02/2006
FY02/2005

FY02/2006

FY02/2007

FY02/2008

FY02/2009

FY02/2010

FY02/2011

FY02/2012

FY02/2013(forecast)

¥8.0

¥9.0

¥15.0

¥17.5

¥22.0

¥27.0

¥39.0

¥40.0

¥46.0

Dividend
50

Dividend forecast

45
40

Commemorative dividend

35

Dividend

Year-end¥ 23.0

30
25
20
15

Interim¥ 23.010
50FY02/2005

FY02/2006

FY02/2007

FY02/2008

FY02/2009

FY02/2010

FY02/2011

FY02/2012*On December 1, 2007, the Company conducted a two-for-one stock split. The dividend amount assumes that thestock split was conducted at the beginning of FY02/2005.
*A commemorative dividend of 5.00 yen is included in the year-end dividend for FY02/2011.

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Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×

FY02/2013

§4 Reference materials

27Income statement
Millions of yen
FY02/2003

Net sales
Operating
IncomeOrdinary
IncomeNet Income

FY02/2004

FY02/2005

Results

YoYchange(%)

Results

YoY
Change(%)

56,15386.0

55,74999.3

54,665

98.1

2,116

54.1

1,686

79.7

2,504

2,110

53.6

1,697

80.5

1,132

－

148

13.1

FY02/2007

YoYchange(%)

Results

YoYchange(%)

62,323114.0

111,170

178.4

148.5

2,949

117.8

5,576

189.0

2,511

147.9

2,953

117.6

5,485

185.7

860

580.6

1,324

153.8

2,998

226.4

Results

YoYchange(%)

FY02/2006
Results

Millions of yen
FY02/2008

Net sales
Operating
IncomeOrdinary
IncomeNet Income

28

FY02/2009

FY02/2010

FY02/2011

Results

YoY
Change(%)

Results

YoYchange(%)

123.7

145,690105.9

140,299

8,330

149.4

9,946

119.4

8,186

149.2

9,812

4,379

146.1

4,876

Results

YoYchange(%)

137,519

FY02/2012

Results

YoYchange(%)

Results

YoYchange(%)

96.3

170,905

121.8

219,797

128.6

9,970

100.2

12,031

120.7

13,762

114.4

119.9

9,912

101.0

12,089122.0

13,784

114.0

111.3

5,466

112.1

6,495

118.8

6,912

106.4

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×Major Shareholders and Shareholders by type (%)
Major Shareholders The ownership ratio corresponds to outstanding shares.
Rank

No. of shares owned(1,000 shares)

Shareholder

１

AEON RETAIL Co., Ltd.

２AEON CO., Ltd.

３

JP Morgan Chase Bank 385174

４Japan Master Trust Bank, Ltd. (trust account)５

Japan Trustee Services Bank, Ltd. (trust account)

６

AEON DELIGHT Employee Stock Ownership Association

７

AEON DELIGHT Business Partner Stock Ownership Association

８

Mellon Bank N.A. Treaty Client Omnibus

９

The Chase Manhattan Bank N.A. London S.L. Omnibus Account

１０

BBH FOR FIDELITY LOW－PRICED STOCK FUND
（Principal All Sector Sub-portfolio）

Shareholders
by typeFinancial
Institutions
7.36%
Individuals andOthers
10.56%

Self-owned
3.17%

Foreign
Corporations%

23,261
9,103
2,086
1,074
752

42.94
16.81
3.85
1.98
1.39

682
621
612
512

1.26
1.15
1.13
0.95

475

0.88

The data is as of February 29, 2012.
Securities firms
0.65%

15.25%

29

Numbers of shares are rounded down to the nearest one thousand;Ownership ratios are rounded to the second decimal place.

Other
corporations
62.99%

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×Key Management Indicators
FY02/2009

FY02/2010

FY02/2011

EPS* ¥122.92¥137.79¥142.56¥131.81

ROE

19.89%

18.91%

15.47%

12.55%

ROA

10.11%

11.19%

9.75%

7.79%

6.74%

7.06%

7.07%

6.27%

3.35%

3.90%

3.80%

3.15%

3.02

2.87

2.56

2.48

54.15%

64.22%

62.32%

61.92%* ¥669.28¥ 787.84¥1,005.62¥1,095.59

PER

10.29

8.83

10.57

11.62

PBR

1.89

1.54

1.50

1.40

¥1,266¥1,216¥1,507¥1,532

Ratio of ordinary income
to net sales
Ratio of net income
to net sales
Total assets turnover
Shareholders’ equity ratio
Net assets per share(Reference)
Share price at end of period* The number is after a two-for-one stock split.
* Figures are rounded off to two decimal places.

30

Copyright ©2012 ÆON DELIGHT Co., Ltd. All Rights Reserved.

×

FY02/2012

Thank you very much for your kind attention.
Comments and inquiries should be directed to the following:■These materials contain statements about forecasts and estimates relating to
the future plans, strategies, and performance of AEON DELIGHT.
◇ These statements are based not only on past performance, but also on assumptions
based on information currently available to the Company.
For this reason, please understand that the actual performance may differ from ourestimates.

■The information contained in these materials has been prepared by thefollowing methods if not specifically stated otherwise.
◇ All statements are based on consolidated results.
◇ All figures of less than one million yen have been rounded down.
◇ Percentages have been rounded off to one decimal place.

IR Contact
AEON DELIGHT CO., LTD.
(Stock code: 9787)

Susumu Takahashi
Corporate Communication Dept.
TEL +81-6-6260-5632
FAX +81-6-6260-5653
Or visit our website at:
http://www.aeondelight.co.jp* When sending a fax, please include your name and contact details.
This presentation has been prepared using the information available as of the date of the presentation (April 13, 2012).
The earnings forecasts contained herein may be revised due to unforeseen factors that may arise in the future.

31