Bio-Rad Laboratories

BRiCare Remote Support
We Take Care of your Instrument, while you Focus on your BusinessSystem Description
BRiCare is Bio-Rad’s instrument monitoring application
for the highest level of remote service and support.
With BRiCare, Bio-Rad can rapidly troubleshoot and solve
problems, and can proactively identify developing problems
before they occur.
BRiCare increases instrument availability and reduces responsetime to customer calls. Software configuration problems can besolved immediately in remote sessions, and most other problems
can be analyzed remotely so that they are solved on the first visit.

The Concept
BRiCare provides two powerful tools for state-of-the-art instrument support:
Continuous Monitoring of the Instrument’s Computer

Remote Sessions with the Instrument Computer

The BRiCare applet that is installed on the instrument
computer periodically collects instrument and operating
system data.
No patient data is collected. The collected data is securely
sent to the central BRiCare server for use by authorized
Bio-Rad personnel. Data can be sent without interferingwith the normal laboratory workflow and without operator
intervention.

With customer approval, authorized Bio-Rad support
personnel can view and take control of the instrument
computer. This can be used for troubleshooting,software configuration, or for introducing the customer
to new or infrequently used features. Bio-Rad support
can also ask the operator to navigate to a software orcomputer screen of interest. With customer approval,
the support person can see a screen shot of just thisscreen, without taking control of the system.

Bio-Rad users login to the BRiCare server.
All data is highly encrypted and powered by
DigiCert SHA2 Extended Validation Server CA
and securely transferred via port 443 (HTTPS)
to the BRiCare server.

The BRiCare server accepts data only fromauthorized BRiCare applet. This data is securely
saved in the BRiCare server. Only authorized
Bio-Rad users are able to view this data.

The BRiCare servers are responsible forestablishing a “proxy” connection between theinstrument and Bio-Rad‘s user. There is no
direct connection to the BRiCare applet.
One way communication only: all thecommunication to the BRiCare server is initiatedby the BRiCare applets. All data is highly encryptedand powered by DigiCert SHA2 Extended
Validation Server CA and securely transferred via
port 443 (HTTPS) to the BRiCare server.

Network Security and Patient Privacy
All BRiCare functionality is achieved with a high level ofinternet security that meets the CLSI standard Remote
Access to Clinical Laboratory Diagnostic Devices via theInternet; Approved Standard (CLSI document AUTO9-A,Vol. 26, No.11).
The Health Insurance Portability and Accountability Act of1996 (HIPAA) specifies requirements for patient privacy andelectronic data security in the United States
The General Data Protection Regulation (GDPR), (EU)2016/679, is a European regulation on data protection
and privacy.
Both HIPAA and GDPR standard are met since BRiCarenever intentionally collects, transmits or stores any
Confidential Medical Information (CMI) or patient dataand collects only the minimum personal data necessary
to support Bio-Rad products.
Access to BRiCare is limited to authorized users (Bio-Rademployees, or employees of authorized distributors of Bio-Radproducts). Only specific designated users for each customer
instrument/system can perform remote sessions.

■■■■All data transmissions are highly encryptedUses “DigiCert” Secure Site Pro with Extended Validation
SSL certificate
Does not contain or transmit any identifiable patient result
or data
The communication between the applet and the serveris uni-directional - from the Instrument (applet) to theBRiCare servers. All communications are established andcontrolled by the Instrument (applet).

■Uses digital code signatures (secured coding)■

Full authentication and authorization■

Uses only internet security industry standard HTTPS (443)
port■

Customer can disable the monitoring activities at any time■

Remote control has to be approved by the customer■

Full audit log of the monitoring and remote activities■

Meets CLSI industry security standard for remoteconnection in labs

More details regarding BRiCare compliance with HIPAAand GDPR can be found in the BRiCare Privacy Statement
document.

BRiCareFIREWALL

BRiCareBack-end Servers

Applet to Server Communication
User to Server Communication
User to Applet Communication

In conclusion, BRiCare is a reliable application which uses
the most advanced tools to ensure the security of data thatis transferred online:■

Antivirus and Firewalls■

Secure Socket Layer communication method SSL■“DigiCert” Extended Validation Certificate■

Meets CLSI AUTO9-A, Vol. 26, No.11■■

Complies with HIPAA requirement for not collecting or
remotely monitoring patient identified data
Security stamp given by a well-known external consultant

Operating System Supported
Window 10 Professional, 32-bit or 64-bit, Windows 7 Professional, 32-bit or 64-bit,
Windows 7 Professional, 32-bit or 64-bit, Windows XP Embedded, with Service Pack 3

Applet 2.1
Applet 1.8Specifications
Minimum Applet Installation Requirements:
1GB or higher
Large Files instruments: 20GB and up free disk space
All other instruments: 1GB and upBrowser
Internet Explorer 7.0 or 8.0 (Compatible mode)
Operating System	Windows 10, 32-bit or 64-bit, UAC Off or On
Windows 7 Professional, 32-bit or 64-bit, UAC Off or On
Windows XP Professional, with Service Pack 3
Operating systems that are supported with previous applet versions:Windows 2000 Professional with Service Pack 4 (not supported in BRiCare 1.8 and up).
Required SW products
Microsoft .NET Framework 2.0 *, .NET Framework 3.5**
Bandwidth
Download: less than 100 MB a day; Upload: average of 2 MB a day (value may vary according to instrument type)
MemoryDisk Drive* For applet 1.8 and up.
** For applet 2.1 and up.

Ordering Information
Catalog #Description

2000050

BRiCare Software

The software does not physically exist in inventory. There is no need to orderthe software since the installation can be downloaded from the web site.
The purpose of this part number is to allow support organizations to recordthat BRiCare was installed at a particular customer site.
Bio-Rad is a trademark of Bio-Rad Laboratories, Inc. in certain jurisdictions.

To access more information with your mobile
phone:
https://www.bricare.net/proactive/security/mobile/phone/index.html(only Chrome and Safari are supported for mobiledevices)
To access more information with your tablet:
https://www.bricare.net/proactive/security/mobile/tablet/index.html(only Chrome and Safari are supported for mobiledevices)

Bio-RadLaboratories, Inc.

ClinicalDiagnostics Group

Bulletin 151-15

For further information, please contact the Bio-Rad office nearest youor visit our website at www.bio-rad.com/diagnostics

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